Service Desk Support Analyst Jobs in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst salary in England is £26,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 796 854 1002
Rank change year-on-year +58 +148 -198
Permanent jobs requiring a Service Desk Support Analyst 44 73 121
As % of all permanent jobs advertised in England 0.052% 0.079% 0.091%
As % of the Job Titles category 0.055% 0.086% 0.095%
Number of salaries quoted 43 67 103
10th Percentile £22,000 £23,500 £20,800
25th Percentile £23,750 £25,625 £23,125
Median annual salary (50th Percentile) £26,000 £32,500 £26,500
Median % change year-on-year -20.00% +22.64% +11.58%
75th Percentile £31,000 £36,500 £30,000
90th Percentile £37,500 £38,750 £34,586
UK median annual salary £26,000 £32,500 £25,000
% change year-on-year -20.00% +30.00% +4.17%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,599 84,573 127,334
% of permanent jobs with a recognized job title 94.47% 91.53% 96.12%
Number of salaries quoted 60,280 53,577 75,684
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,000 £100,000 £97,500
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in England.

Salary trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support Analyst in England over the 6 months to 3 May 2024.

Salary histogram for Service Desk Support Analyst in England

Service Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 17 £24,500 -20.97% 1
Yorkshire - 12 £24,500 -
London +101 10 £35,000 -
South East -1 10 £26,000 -5.45% 2
North West +9 5 £21,000 -34.38% 1
East of England +10 4 £27,548 +15.99% 1
West Midlands +17 2 £26,250 +2.94%
Midlands +13 2 £26,250 +2.94%
South West -26 1 £35,000 +12.90%
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 May 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support Analyst in the job title.

1 32 (72.73%) Windows
2 26 (59.09%) Social Skills
2 26 (59.09%) Microsoft
3 25 (56.82%) Active Directory
4 20 (45.45%) Microsoft Office
4 20 (45.45%) Analytical Skills
5 18 (40.91%) Customer Service
6 16 (36.36%) Microsoft 365
7 13 (29.55%) Windows 10
7 13 (29.55%) ITSM
8 12 (27.27%) Cisco
8 12 (27.27%) Mimecast
8 12 (27.27%) ServiceNow
9 11 (25.00%) Incident Management
9 11 (25.00%) SharePoint
9 11 (25.00%) Dell
9 11 (25.00%) Management Information System
10 10 (22.73%) NetApp
10 10 (22.73%) Microsoft Excel
10 10 (22.73%) HP
10 10 (22.73%) Microsoft PowerPoint
10 10 (22.73%) Data Centre
10 10 (22.73%) Proactive Monitoring
11 8 (18.18%) Windows Server
11 8 (18.18%) SaaS
11 8 (18.18%) VoIP
12 7 (15.91%) Telecoms
12 7 (15.91%) SLA
12 7 (15.91%) Analytics
13 6 (13.64%) Law

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (25.00%) SharePoint
2 5 (11.36%) Microsoft Exchange
3 2 (4.55%) Confluence
4 1 (2.27%) CMS
Applications
1 20 (45.45%) Microsoft Office
2 10 (22.73%) Microsoft Excel
2 10 (22.73%) Microsoft PowerPoint
Business Applications
1 2 (4.55%) assyst
2 1 (2.27%) Elite 3E
Cloud Services
1 16 (36.36%) Microsoft 365
2 12 (27.27%) Mimecast
3 8 (18.18%) SaaS
4 2 (4.55%) Azure
5 1 (2.27%) PaaS
Communications & Networking
1 8 (18.18%) VoIP
2 4 (9.09%) Remote Desktop
3 2 (4.55%) DHCP
3 2 (4.55%) TCP/IP
3 2 (4.55%) VPN
4 1 (2.27%) Cisco IOS
4 1 (2.27%) LAN
4 1 (2.27%) WAN
4 1 (2.27%) Wireless
Development Applications
1 3 (6.82%) JIRA
General
1 26 (59.09%) Social Skills
2 20 (45.45%) Analytical Skills
3 7 (15.91%) Telecoms
4 6 (13.64%) Law
5 3 (6.82%) Finance
6 2 (4.55%) Inclusion and Diversity
6 2 (4.55%) Legal
7 1 (2.27%) Back Office
7 1 (2.27%) Banking
7 1 (2.27%) Local Government
Miscellaneous
1 11 (25.00%) Management Information System
2 10 (22.73%) Data Centre
3 5 (11.36%) Video Conferencing
4 1 (2.27%) Blackberry
4 1 (2.27%) Self-Motivation
4 1 (2.27%) Team-Oriented Environment
Operating Systems
1 32 (72.73%) Windows
2 13 (29.55%) Windows 10
3 8 (18.18%) Windows Server
4 2 (4.55%) Windows 7
4 2 (4.55%) Windows 8
4 2 (4.55%) Windows Server 2016
4 2 (4.55%) Windows Server 2019
5 1 (2.27%) Android
5 1 (2.27%) Apple iOS
5 1 (2.27%) Mac OS X
Processes & Methodologies
1 18 (40.91%) Customer Service
2 13 (29.55%) ITSM
3 11 (25.00%) Incident Management
4 10 (22.73%) Proactive Monitoring
5 7 (15.91%) Analytics
6 3 (6.82%) ITIL
7 2 (4.55%) Active Listening
7 2 (4.55%) Break/Fix
7 2 (4.55%) Service Management
8 1 (2.27%) Analytical Thinking
8 1 (2.27%) Change Management
8 1 (2.27%) Configuration Management
8 1 (2.27%) Fintech
8 1 (2.27%) Identity Management
8 1 (2.27%) Practice Management
8 1 (2.27%) Problem Management
8 1 (2.27%) Problem-Solving
8 1 (2.27%) Security Operations
8 1 (2.27%) Service Delivery
8 1 (2.27%) Stakeholder Management
Programming Languages
1 1 (2.27%) PowerShell
Qualifications
1 2 (4.55%) MCITP
1 2 (4.55%) Microsoft Certification
2 1 (2.27%) A+ Certification
2 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (15.91%) SLA
System Software
1 25 (56.82%) Active Directory
2 2 (4.55%) VMware Infrastructure
2 2 (4.55%) vSphere
3 1 (2.27%) Hyper-V
Systems Management
1 1 (2.27%) Jamf Pro
1 1 (2.27%) Microsoft Intune
Vendors
1 26 (59.09%) Microsoft
2 12 (27.27%) Cisco
2 12 (27.27%) ServiceNow
3 11 (25.00%) Dell
4 10 (22.73%) HP
4 10 (22.73%) NetApp
5 6 (13.64%) VMware
6 5 (11.36%) Citrix
7 2 (4.55%) Commvault
7 2 (4.55%) ConnectWise
7 2 (4.55%) N-able
7 2 (4.55%) SolarWinds
7 2 (4.55%) Sophos
8 1 (2.27%) Adobe
8 1 (2.27%) Apple
8 1 (2.27%) iManage
8 1 (2.27%) Intapp
8 1 (2.27%) Sun