The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 466 480 497
Rank change year-on-year
+14 +17
Permanent jobs requiring a 1st Line Support 150 134 127
As % of all permanent IT jobs located in London 0.36% 0.32% 0.28%
As % of the Job Titles category 0.39% 0.34% 0.30%
Number of salaries quoted 142 118 113
Average salary £23,500 £25,000 £23,000
Average salary % change year-on-year
-6.00% +8.69%
90% offered a salary of more than £20,000 £20,000 £19,000
10% offered a salary of more than £30,000 £39,000 £26,000
UK excluding London average salary £19,875 £20,000 £20,000
% change year-on-year
-0.62% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38886 39658 42367
As % of all permanent IT jobs located in London 93.72% 93.87% 94.39%
Number of salaries quoted 33086 32487 36434
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 30 January 2015.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +4 32 £22,500 -16.66% 1
Croydon +24 12 £24,000 +6.07% 1
Bromley +30 11 £22,500 -
Chessington -6 6 £21,500 +13.15% 2
Wimbledon - 5 £24,000 -
Grays - 4 £20,000 -
Hounslow -8 1 £21,000 -8.69%
Feltham - 1 £18,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 213 (71.72%) Windows
2 162 (54.55%) Active Directory
3 141 (47.47%) Microsoft
4 124 (41.75%) MS Office
5 101 (34.01%) Windows 7
6 89 (29.97%) Windows XP
7 75 (25.25%) MS Excel
7 75 (25.25%) ITIL
8 63 (21.21%) Citrix
9 61 (20.54%) MS Exchange
10 51 (17.17%) Windows 8
11 49 (16.50%) Finance
12 47 (15.82%) Blackberry
13 44 (14.81%) Degree
14 40 (13.47%) TCP/IP
15 35 (11.78%) Internet
15 35 (11.78%) VMware
16 34 (11.45%) SLA
17 32 (10.77%) Firewall
18 30 (10.10%) Windows Server 2008
19 28 (9.43%) Microsoft Certification
20 27 (9.09%) Law
20 27 (9.09%) Legal
21 26 (8.75%) Windows Server 2003
21 26 (8.75%) Apple
21 26 (8.75%) MCP
22 24 (8.08%) Cisco
23 23 (7.74%) Mac OS
23 23 (7.74%) Exchange Server 2013
24 22 (7.41%) Exchange Server 2003

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (20.54%) MS Exchange
2 23 (7.74%) Exchange Server 2013
3 22 (7.41%) Exchange Server 2003
4 10 (3.37%) Blackberry Enterprise Server
4 10 (3.37%) IBM Notes
5 8 (2.69%) Exchange Server 2010
6 7 (2.36%) Exchange Server 2007
7 4 (1.35%) WorkSite
7 4 (1.35%) Lync
7 4 (1.35%) SharePoint
8 1 (0.34%) IIS
Applications
1 124 (41.75%) MS Office
2 75 (25.25%) MS Excel
3 13 (4.38%) MS PowerPoint
4 1 (0.34%) MS Visio
Business Applications
1 1 (0.34%) Eikon
1 1 (0.34%) Google Analytics
1 1 (0.34%) Remedy ITSM
1 1 (0.34%) Dynamics CRM
Cloud Services
1 14 (4.71%) Office 365
2 3 (1.01%) SaaS
Communications & Networking
1 40 (13.47%) TCP/IP
2 35 (11.78%) Internet
3 32 (10.77%) Firewall
4 13 (4.38%) DNS
5 12 (4.04%) VPN
6 10 (3.37%) LAN
7 7 (2.36%) IP Telephony
8 6 (2.02%) DHCP
9 5 (1.68%) WAN
10 3 (1.01%) Wireless
10 3 (1.01%) ADSL
10 3 (1.01%) Broadband
10 3 (1.01%) Network Security
11 2 (0.67%) Intranet
11 2 (0.67%) DSL
12 1 (0.34%) VoIP
12 1 (0.34%) Structured Cabling
12 1 (0.34%) Cisco IOS
12 1 (0.34%) VLAN
Database & Business Intelligence
1 8 (2.69%) SQL Server
2 4 (1.35%) SQL Server Reporting Services
3 1 (0.34%) SQL Server 2000
3 1 (0.34%) SQL Server 2008
3 1 (0.34%) SQL Server 2005
Development Applications
1 1 (0.34%) Hudson
General
1 49 (16.50%) Finance
2 27 (9.09%) Law
2 27 (9.09%) Legal
3 14 (4.71%) Advertising
4 11 (3.70%) Banking
5 6 (2.02%) Marketing
5 6 (2.02%) Retail
5 6 (2.02%) Telecoms
6 4 (1.35%) Front Office
7 3 (1.01%) Investment Banking
8 2 (0.67%) Multimedia
8 2 (0.67%) Pharmaceutical
9 1 (0.34%) Financial Institution
9 1 (0.34%) Japanese Language
Libraries, Frameworks & Software Standards
1 4 (1.35%) HTML
2 2 (0.67%) LINQ
2 2 (0.67%) COM
3 1 (0.34%) Middleware
3 1 (0.34%) Mason
Miscellaneous
1 47 (15.82%) Blackberry
2 12 (4.04%) Analytical Skills
3 9 (3.03%) iPhone
4 7 (2.36%) Computer Science
5 4 (1.35%) Visualisation
5 4 (1.35%) Digital Media
5 4 (1.35%) Management Information System
6 3 (1.01%) Thin Client
6 3 (1.01%) New Media
6 3 (1.01%) Mathematics
6 3 (1.01%) Fat Client
6 3 (1.01%) Derivative
6 3 (1.01%) Equity Derivative
7 2 (0.67%) SecurID
7 2 (0.67%) PDA
7 2 (0.67%) Video Conferencing
7 2 (0.67%) Enterprise Software
7 2 (0.67%) Mobile Banking
7 2 (0.67%) User Experience
8 1 (0.34%) AS400
Operating Systems
1 213 (71.72%) Windows
2 101 (34.01%) Windows 7
3 89 (29.97%) Windows XP
4 51 (17.17%) Windows 8
5 30 (10.10%) Windows Server 2008
6 26 (8.75%) Windows Server 2003
7 23 (7.74%) Mac OS
8 18 (6.06%) Windows Server 2012
9 17 (5.72%) Mac OS X
10 9 (3.03%) Android
11 6 (2.02%) Apple iOS
12 4 (1.35%) Windows Vista
13 3 (1.01%) Linux
13 3 (1.01%) Windows 2000
14 1 (0.34%) UNIX
Processes & Methodologies
1 75 (25.25%) ITIL
2 21 (7.07%) E-Commerce
3 13 (4.38%) CRM
4 10 (3.37%) Service Management
5 9 (3.03%) ITIL V3
6 7 (2.36%) Service Delivery
6 7 (2.36%) Incident Management
7 6 (2.02%) Network Management
8 5 (1.68%) Service Desk Management
8 5 (1.68%) Investment Management
9 4 (1.35%) Agile Software Development
9 4 (1.35%) Asset Management
9 4 (1.35%) Time Management
10 3 (1.01%) Web Design
10 3 (1.01%) Data Entry
10 3 (1.01%) Change Control
10 3 (1.01%) Document Management
10 3 (1.01%) Software Testing
11 2 (0.67%) Fund Management
11 2 (0.67%) Product Management
Programming Languages
1 7 (2.36%) SQL
2 5 (1.68%) Python
3 4 (1.35%) JavaScript
3 4 (1.35%) C
3 4 (1.35%) PHP
3 4 (1.35%) VBA
4 2 (0.67%) Java
4 2 (0.67%) C#
4 2 (0.67%) C++
5 1 (0.34%) Perl
5 1 (0.34%) VBScript
5 1 (0.34%) VB
5 1 (0.34%) Bash Shell
Qualifications
1 44 (14.81%) Degree
2 28 (9.43%) Microsoft Certification
3 26 (8.75%) MCP
4 16 (5.39%) MCSE
5 15 (5.05%) MCSA
6 12 (4.04%) CCNA
6 12 (4.04%) Cisco Certification
7 11 (3.70%) ITIL Foundation Certificate
8 6 (2.02%) MCITP
9 5 (1.68%) ITIL Certification
9 5 (1.68%) CCNP
10 4 (1.35%) A+ Certification
11 3 (1.01%) Citrix Certification
11 3 (1.01%) CCIA
11 3 (1.01%) Security Cleared
11 3 (1.01%) MCTS
12 2 (0.67%) MOS
13 1 (0.34%) SC Cleared
13 1 (0.34%) CCENT
Quality Assurance & Compliance
1 34 (11.45%) SLA
2 1 (0.34%) Sarbanes-Oxley
System Software
1 162 (54.55%) Active Directory
2 13 (4.38%) VMware Infrastructure
3 5 (1.68%) Hyper-V
4 4 (1.35%) VMware Server
5 3 (1.01%) vSphere
6 2 (0.67%) VMware ESXi
7 1 (0.34%) XenApp
Systems Management
1 3 (1.01%) SCCM
2 1 (0.34%) DameWare
2 1 (0.34%) Backup Exec
2 1 (0.34%) Systems Management Server (SMS)
Vendors
1 141 (47.47%) Microsoft
2 63 (21.21%) Citrix
3 35 (11.78%) VMware
4 26 (8.75%) Apple
5 24 (8.08%) Cisco
6 12 (4.04%) Reuters
6 12 (4.04%) Bloomberg
7 10 (3.37%) Lotus
8 6 (2.02%) RightFax
8 6 (2.02%) Sophos
8 6 (2.02%) Hummingbird
8 6 (2.02%) Juniper
9 5 (1.68%) Avaya
9 5 (1.68%) Altiris
10 4 (1.35%) HP
11 3 (1.01%) Remedy
11 3 (1.01%) Dell
11 3 (1.01%) Fidessa
11 3 (1.01%) Mitel
12 2 (0.67%) Google
London
Give-A-Grad-A-Go Ltd
Salary: £20k - 22k per year
Posted: 2 days ago
Kingston upon Thames
Harrington Starr
Salary: £31 - £40000 per annum + benefits
Posted: 3 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £25,000 per annum plus benefits
Posted: 4 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 4 days ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum + Excellent Benefits
Posted: 4 days ago
Chessington, Surrey
Think IT Recruitment
Salary: £22000.00 - £26000.00 per annum + Benefits
Posted: 5 days ago
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 5 days ago
London
Venturi
Salary: £25000.00 - £30000.00 per annum + benefits, bonus & training
Posted: 12 days ago
West London
DP Connect
Salary: £20000 - £30000 per annum + Excellent benefits and Training
Posted: 15 days ago