The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 440 483 521
Rank change year-on-year
+43 +38
Permanent jobs requiring a 1st Line Support 170 175 143
As % of all permanent IT jobs located in London 0.45% 0.40% 0.31%
As % of the Job Titles category 0.47% 0.42% 0.32%
Number of salaries quoted 164 165 123
Median salary £25,000 £23,500 £23,500
Median salary % change year-on-year
+6.38% -
90% offered a salary of more than £21,000 £20,000 £20,050
10% offered a salary of more than £35,000 £32,000 £30,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36316 42094 44007
As % of all permanent IT jobs located in London 95.66% 95.80% 95.79%
Number of salaries quoted 31475 35861 36604
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 30 September 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 12 £22,500 - 2
Bromley -1 3 £22,500 -
Croydon - 3 £22,000 - 1
Surbiton +3 2 £20,750 +9.21%
Chessington - 2 £26,000 -
Brentford - 1 £22,000 -
Sidcup - 1 £25,000 -
Upminster - 1 £19,000 -
Docklands, London - 1 £24,000 -
Clapham - 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 30 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 295 (74.87%) Windows
2 215 (54.57%) Active Directory
3 179 (45.43%) MS Office
4 161 (40.86%) Microsoft
5 157 (39.85%) Windows 7
6 139 (35.28%) ITIL
7 103 (26.14%) MS Excel
8 63 (15.99%) Finance
9 59 (14.97%) Windows XP
10 58 (14.72%) Microsoft Certification
10 58 (14.72%) Apple
11 57 (14.47%) Citrix
12 56 (14.21%) Windows Server
13 54 (13.71%) Windows 8
14 47 (11.93%) iManage
14 47 (11.93%) Incident Management
15 41 (10.41%) MS Exchange
15 41 (10.41%) Service Delivery
16 37 (9.39%) Degree
16 37 (9.39%) Windows Server 2008
17 36 (9.14%) Service Management
17 36 (9.14%) LAN
18 34 (8.63%) MCSE
19 33 (8.38%) WAN
20 30 (7.61%) Windows 10
21 29 (7.36%) Blackberry
22 28 (7.11%) TCP/IP
22 28 (7.11%) Problem Management
23 27 (6.85%) ITIL Certification
23 27 (6.85%) SLA

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (10.41%) MS Exchange
2 26 (6.60%) Skype for Business
3 14 (3.55%) Exchange Server 2013
4 12 (3.05%) SharePoint
5 11 (2.79%) Exchange Server 2010
5 11 (2.79%) IIS
6 7 (1.78%) Blackberry Enterprise Server
7 6 (1.52%) Exchange Server 2003
7 6 (1.52%) Exchange Server 2007
8 2 (0.51%) Apache
8 2 (0.51%) CMS
9 1 (0.25%) SharePoint 2010
Applications
1 179 (45.43%) MS Office
2 103 (26.14%) MS Excel
3 15 (3.81%) MS Visio
4 6 (1.52%) MS PowerPoint
5 4 (1.02%) Photoshop
Business Applications
1 2 (0.51%) Dynamics CRM
2 1 (0.25%) Eagle PACE
2 1 (0.25%) Remedy ITSM
Cloud Services
1 13 (3.30%) Office 365
2 2 (0.51%) Amazon AWS
3 1 (0.25%) Mimecast
Communications & Networking
1 36 (9.14%) LAN
2 33 (8.38%) WAN
3 28 (7.11%) TCP/IP
4 26 (6.60%) DNS
5 25 (6.35%) VPN
6 23 (5.84%) DHCP
7 14 (3.55%) Firewall
8 12 (3.05%) VoIP
9 7 (1.78%) Wireless
10 6 (1.52%) SAN
11 5 (1.27%) Internet
11 5 (1.27%) Skype
12 2 (0.51%) NAS
12 2 (0.51%) Remote Desktop
12 2 (0.51%) Wi-Fi
13 1 (0.25%) Cisco IPT
13 1 (0.25%) HTTPS
13 1 (0.25%) Intranet
13 1 (0.25%) PBX
13 1 (0.25%) RTP
Database & Business Intelligence
1 24 (6.09%) SQL Server
2 2 (0.51%) Oracle Reports
2 2 (0.51%) SQL Server 2005
2 2 (0.51%) SQL Server 2008
3 1 (0.25%) Crystal Reports
3 1 (0.25%) PostgreSQL
3 1 (0.25%) RDBMS
3 1 (0.25%) Relational Database
3 1 (0.25%) SQL Server Integration Services
3 1 (0.25%) SQL Server Reporting Services
General
1 63 (15.99%) Finance
2 24 (6.09%) Telecoms
3 19 (4.82%) Banking
4 15 (3.81%) Law
5 14 (3.55%) Legal
6 10 (2.54%) Retail
7 8 (2.03%) Back Office
7 8 (2.03%) Front Office
8 6 (1.52%) German Language
9 4 (1.02%) Advertising
9 4 (1.02%) French Language
10 2 (0.51%) Financial Institution
10 2 (0.51%) Japanese Language
10 2 (0.51%) Marketing
11 1 (0.25%) Electronics
11 1 (0.25%) Games
11 1 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (5.84%) .NET
2 22 (5.58%) XML
3 18 (4.57%) Web Services
4 11 (2.79%) ASP.NET
5 9 (2.28%) EDI
5 9 (2.28%) SOAP
6 8 (2.03%) XSL
7 7 (1.78%) HTML
8 3 (0.76%) CSS
8 3 (0.76%) Durandal
8 3 (0.76%) HTML5
8 3 (0.76%) KnockoutJS
9 1 (0.25%) COM
9 1 (0.25%) FIX Protocol
9 1 (0.25%) XMPP
Miscellaneous
1 29 (7.36%) Blackberry
2 21 (5.33%) iPhone
3 15 (3.81%) Smartphone
4 12 (3.05%) iPad
5 11 (2.79%) Computer Science
6 9 (2.28%) Driving Licence
6 9 (2.28%) Video Conferencing
7 8 (2.03%) Analytical Skills
8 7 (1.78%) Management Information System
9 3 (0.76%) BBC
9 3 (0.76%) Blog
9 3 (0.76%) Hedge funds
10 2 (0.51%) Data Centre
10 2 (0.51%) Fat Client
10 2 (0.51%) NHS
10 2 (0.51%) Thin Client
10 2 (0.51%) Video Editing
10 2 (0.51%) Wiki
11 1 (0.25%) EPoS
11 1 (0.25%) Foreign Exchange (FX)
Operating Systems
1 295 (74.87%) Windows
2 157 (39.85%) Windows 7
3 59 (14.97%) Windows XP
4 56 (14.21%) Windows Server
5 54 (13.71%) Windows 8
6 37 (9.39%) Windows Server 2008
7 30 (7.61%) Windows 10
8 26 (6.60%) Mac OS X
9 21 (5.33%) Windows Server 2003
10 17 (4.31%) Android
11 14 (3.55%) Linux
12 13 (3.30%) Unix
12 13 (3.30%) Windows Server 2012
13 10 (2.54%) Mac OS
14 8 (2.03%) Apple iOS
15 4 (1.02%) Windows Mobile
16 3 (0.76%) Windows 2000 Server
16 3 (0.76%) Windows NT
17 2 (0.51%) Windows Vista
18 1 (0.25%) VMS
Processes & Methodologies
1 139 (35.28%) ITIL
2 47 (11.93%) Incident Management
3 41 (10.41%) Service Delivery
4 36 (9.14%) Service Management
5 28 (7.11%) Problem Management
6 22 (5.58%) Change Management
7 21 (5.33%) Change Control
8 18 (4.57%) Coaching
8 18 (4.57%) Continuous Improvement
9 16 (4.06%) Patch Management
10 14 (3.55%) Time Management
11 12 (3.05%) Disaster Recovery
12 11 (2.79%) ITSM
12 11 (2.79%) Mobile Device Management
13 10 (2.54%) Asset Management
13 10 (2.54%) Logistics
13 10 (2.54%) Trend Analysis
14 9 (2.28%) Stakeholder Management
15 8 (2.03%) MVC
16 7 (1.78%) BCP
Programming Languages
1 26 (6.60%) SQL
2 13 (3.30%) C#
3 10 (2.54%) C
4 8 (2.03%) VB
5 5 (1.27%) JavaScript
6 2 (0.51%) PHP
7 1 (0.25%) Java
7 1 (0.25%) PowerShell
Qualifications
1 58 (14.72%) Microsoft Certification
2 37 (9.39%) Degree
3 34 (8.63%) MCSE
4 27 (6.85%) ITIL Certification
5 24 (6.09%) MCP
6 19 (4.82%) MCITP
7 8 (2.03%) MCDST
8 6 (1.52%) MCSA
9 5 (1.27%) MCTS
10 4 (1.02%) A+ Certification
10 4 (1.02%) Cisco Certification
11 3 (0.76%) CCNA
12 2 (0.51%) MCT
13 1 (0.25%) Avaya Certification
13 1 (0.25%) DBS Check
13 1 (0.25%) DV Cleared
13 1 (0.25%) GNVQ
13 1 (0.25%) HNC
13 1 (0.25%) SC Cleared
13 1 (0.25%) Security Cleared
Quality Assurance & Compliance
1 27 (6.85%) SLA
2 1 (0.25%) Data Quality
System Software
1 215 (54.57%) Active Directory
2 7 (1.78%) XenApp
3 6 (1.52%) VMware Infrastructure
4 5 (1.27%) Hyper-V
4 5 (1.27%) XenDesktop
5 4 (1.02%) Virtual Servers
6 2 (0.51%) Microsoft App-V
6 2 (0.51%) Microsoft Virtual Server
6 2 (0.51%) Virtual Machines
7 1 (0.25%) Virtual Desktop
7 1 (0.25%) VMware Workstation
7 1 (0.25%) vSphere
Systems Management
1 3 (0.76%) Backup Exec
2 2 (0.51%) Microsoft Data Protection Manager
2 2 (0.51%) Norton AntiVirus
2 2 (0.51%) SCOM
3 1 (0.25%) AirWatch
3 1 (0.25%) Casper Suite
3 1 (0.25%) Failover Clustering
3 1 (0.25%) SCCM
3 1 (0.25%) WSUS
Vendors
1 161 (40.86%) Microsoft
2 58 (14.72%) Apple
3 57 (14.47%) Citrix
4 47 (11.93%) iManage
5 22 (5.58%) VMware
6 17 (4.31%) Sophos
7 15 (3.81%) Cisco
8 11 (2.79%) Oracle
8 11 (2.79%) ServiceNow
9 6 (1.52%) Avaya
9 6 (1.52%) Dell
10 5 (1.27%) Altiris
10 5 (1.27%) Bomgar
10 5 (1.27%) Mitel
11 4 (1.02%) MobileIron
11 4 (1.02%) Remedy
12 3 (0.76%) HP
12 3 (0.76%) Retalix
12 3 (0.76%) Retek
13 2 (0.51%) LANDesk
Central London / West End
ReThink Recruitment
Salary: £23000 - £25000.00 per annum + Benefits
Posted: Yesterday
East London
Millshill Recruitment Ltd
Salary: From £30,000 to £30,000 per annum
Posted: Yesterday
City, London
Evolution Recruitment Solutions
Salary: 20,000 - 25,000 + Benefits
Posted: Yesterday
London
Harvey Nash plc
Posted: 2 days ago
Croydon, Surrey
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Benefits
Posted: Yesterday
London
Venturi
Salary: £30000 - £34000 per annum + Benefits
Posted: 3 days ago
London
MI6
Posted: 4 days ago
London
Venturi
Salary: £30000 - £32000 per annum + Benefits
Posted: 8 days ago
London
TLP Consultancy Ltd.
Salary: £30000 - £35000 per annum
Posted: 6 days ago
South West London
Zipcar (UK) Ltd
Salary: Competitive Salary + Benefits
Posted: 8 days ago
London
Venturi
Salary: £30000 per annum + Benefits
Posted: 11 days ago
London
Talent Point
Salary: £23000.00 - £25000.00 per annum
Posted: 16 days ago
City, London
fsb technology
Salary: From £26,000 to £28,000 per annum
Posted: 14 days ago