The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 424 474 511
Rank change year-on-year
+50 +37
Permanent jobs requiring a 1st Line Support 219 196 193
As % of all permanent IT jobs located in London 0.54% 0.45% 0.39%
As % of the Job Titles category 0.57% 0.47% 0.41%
Number of salaries quoted 208 165 173
Median salary £24,000 £23,000 £22,500
Median salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £21,000 £20,500 £19,100
10% offered a salary of more than £33,000 £28,000 £29,800
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38716 41456 47435
As % of all permanent IT jobs located in London 95.70% 95.75% 96.09%
Number of salaries quoted 33602 35010 39599
Median salary £55,000 £54,000 £52,500
Median salary % change year-on-year
+1.85% +2.85%
90% offered a salary of more than £32,500 £31,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 24 May 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 34 £32,500 +35.41% 3
Croydon +5 17 £22,000 +18.91% 1
Sidcup - 4 £20,750 -
Chessington +6 3 £21,500 -10.41%
Wimbledon -14 2 £22,000 -
Uxbridge - 2 £27,500 -
Brentford - 1 £22,500 -
Romford - 1 £21,000 -
Surbiton - 1 £22,500 -
Mayfair - 1 £25,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 24 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 295 (69.74%) Windows
2 217 (51.30%) Active Directory
3 172 (40.66%) MS Office
4 154 (36.41%) Windows 7
5 150 (35.46%) Microsoft
6 101 (23.88%) ITIL
7 98 (23.17%) MS Excel
8 73 (17.26%) Finance
9 68 (16.08%) Citrix
10 66 (15.60%) Windows XP
11 53 (12.53%) Windows Server
11 53 (12.53%) MS Exchange
12 49 (11.58%) Windows 8
13 41 (9.69%) VPN
14 40 (9.46%) LAN
15 39 (9.22%) Exchange Server 2013
16 38 (8.98%) WAN
16 38 (8.98%) Microsoft Certification
16 38 (8.98%) Apple
17 36 (8.51%) iManage
18 34 (8.04%) Office 365
19 32 (7.57%) Blackberry
19 32 (7.57%) Telecoms
19 32 (7.57%) DNS
20 31 (7.33%) DHCP
20 31 (7.33%) Degree
21 30 (7.09%) TCP/IP
22 29 (6.86%) Smartphone
22 29 (6.86%) Android
23 28 (6.62%) Incident Management

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (12.53%) MS Exchange
2 39 (9.22%) Exchange Server 2013
3 25 (5.91%) Skype for Business
4 19 (4.49%) Exchange Server 2010
5 15 (3.55%) SharePoint
6 13 (3.07%) Exchange Server 2003
7 12 (2.84%) Blackberry Enterprise Server
8 5 (1.18%) Exchange Server 2007
9 4 (0.95%) IIS
10 1 (0.24%) Apache
10 1 (0.24%) CMS
10 1 (0.24%) Confluence
10 1 (0.24%) SharePoint 2013
Applications
1 172 (40.66%) MS Office
2 98 (23.17%) MS Excel
3 26 (6.15%) MS Visio
4 14 (3.31%) MS PowerPoint
5 4 (0.95%) Adobe Creative Suite
6 3 (0.71%) Photoshop
7 1 (0.24%) MS Project
7 1 (0.24%) Spreadsheet
Business Applications
1 7 (1.65%) Dynamics CRM
2 5 (1.18%) Payment Gateway
3 4 (0.95%) thinkFolio
4 2 (0.47%) Dynamics AX
5 1 (0.24%) Eagle PACE
5 1 (0.24%) Remedy ITSM
Cloud Services
1 34 (8.04%) Office 365
2 4 (0.95%) Cloud Computing
3 3 (0.71%) Mimecast
4 1 (0.24%) Amazon AWS
4 1 (0.24%) Google Apps
Communications & Networking
1 41 (9.69%) VPN
2 40 (9.46%) LAN
3 38 (8.98%) WAN
4 32 (7.57%) DNS
5 31 (7.33%) DHCP
6 30 (7.09%) TCP/IP
7 14 (3.31%) Firewall
8 11 (2.60%) IP Telephony
9 10 (2.36%) VoIP
10 9 (2.13%) Unified Communications
11 8 (1.89%) Skype
12 7 (1.65%) SAN
12 7 (1.65%) WebEx
13 5 (1.18%) Internet
13 5 (1.18%) Remote Desktop
14 4 (0.95%) ADSL
14 4 (0.95%) HTTPS
14 4 (0.95%) Wireless
15 2 (0.47%) NAS
16 1 (0.24%) Cisco IOS
Database & Business Intelligence
1 12 (2.84%) SQL Server
2 5 (1.18%) MS Access
3 2 (0.47%) Crystal Reports
3 2 (0.47%) MySQL
3 2 (0.47%) SQL Server 2000
3 2 (0.47%) SQL Server 2014
3 2 (0.47%) SQL Server Reporting Services
4 1 (0.24%) SQL Server 2005
4 1 (0.24%) SQL Server 2008
4 1 (0.24%) SQL Server 2012
4 1 (0.24%) SQL Server Integration Services
Development Applications
1 6 (1.42%) JIRA
2 1 (0.24%) Visual Studio
General
1 73 (17.26%) Finance
2 32 (7.57%) Telecoms
3 26 (6.15%) Law
4 17 (4.02%) Retail
5 16 (3.78%) Legal
6 12 (2.84%) Banking
7 6 (1.42%) Front Office
7 6 (1.42%) Games
8 5 (1.18%) Marketing
9 4 (0.95%) Back Office
10 2 (0.47%) Electronics
10 2 (0.47%) Financial Institution
10 2 (0.47%) German Language
11 1 (0.24%) Advertising
11 1 (0.24%) French Language
11 1 (0.24%) Hebrew Language
11 1 (0.24%) Investment Banking
11 1 (0.24%) Publishing
Libraries, Frameworks & Software Standards
1 11 (2.60%) HTML
2 10 (2.36%) FIX Protocol
3 6 (1.42%) .NET
3 6 (1.42%) CSS
4 4 (0.95%) ASP.NET
4 4 (0.95%) XML
5 3 (0.71%) Silverlight
6 2 (0.47%) Durandal
6 2 (0.47%) HTML5
6 2 (0.47%) KnockoutJS
6 2 (0.47%) Web Services
6 2 (0.47%) XSL
7 1 (0.24%) XMPP
Miscellaneous
1 32 (7.57%) Blackberry
2 29 (6.86%) Smartphone
3 25 (5.91%) iPhone
4 11 (2.60%) Computer Science
4 11 (2.60%) Fintech
5 10 (2.36%) Analytical Skills
6 8 (1.89%) RSA SecurID
7 7 (1.65%) iPad
8 6 (1.42%) Economics
8 6 (1.42%) EPoS
8 6 (1.42%) Video Conferencing
9 5 (1.18%) Driving Licence
9 5 (1.18%) Management Information System
10 3 (0.71%) Hedge funds
10 3 (0.71%) Mathematics
11 2 (0.47%) BBC
11 2 (0.47%) Blog
11 2 (0.47%) Clustering
11 2 (0.47%) Fat Client
11 2 (0.47%) Thin Client
Operating Systems
1 295 (69.74%) Windows
2 154 (36.41%) Windows 7
3 66 (15.60%) Windows XP
4 53 (12.53%) Windows Server
5 49 (11.58%) Windows 8
6 29 (6.86%) Android
7 22 (5.20%) Windows Server 2008
8 21 (4.96%) Windows Server 2003
9 20 (4.73%) Windows Server 2012
10 16 (3.78%) Mac OS X
11 14 (3.31%) Windows 10
12 11 (2.60%) Apple iOS
13 8 (1.89%) Unix
14 7 (1.65%) Linux
15 5 (1.18%) Windows Mobile
16 4 (0.95%) Mac OS
17 3 (0.71%) Windows Vista
18 2 (0.47%) Windows 2000 Server
18 2 (0.47%) Windows NT
Processes & Methodologies
1 101 (23.88%) ITIL
2 28 (6.62%) Incident Management
2 28 (6.62%) Patch Management
3 27 (6.38%) Service Management
4 25 (5.91%) Change Management
5 18 (4.26%) CRM
6 15 (3.55%) Service Delivery
7 14 (3.31%) ITIL V3
7 14 (3.31%) Mobile Device Management
8 12 (2.84%) Disaster Recovery
9 11 (2.60%) Logistics
10 10 (2.36%) Asset Management
10 10 (2.36%) Change Control
10 10 (2.36%) Electronic Trading
10 10 (2.36%) Problem Management
10 10 (2.36%) Time Management
11 9 (2.13%) E-Commerce
12 7 (1.65%) Continuous Improvement
12 7 (1.65%) Network Monitoring
13 6 (1.42%) Coaching
Programming Languages
1 23 (5.44%) SQL
2 19 (4.49%) C
3 9 (2.13%) JavaScript
4 6 (1.42%) C#
5 2 (0.47%) PHP
5 2 (0.47%) PowerShell
5 2 (0.47%) VB
5 2 (0.47%) VBA
6 1 (0.24%) T-SQL
Qualifications
1 38 (8.98%) Microsoft Certification
2 31 (7.33%) Degree
3 25 (5.91%) MCSE
4 19 (4.49%) ITIL Certification
5 17 (4.02%) MCP
6 13 (3.07%) MCSA
7 12 (2.84%) MCITP
8 9 (2.13%) CCNA
8 9 (2.13%) Cisco Certification
9 8 (1.89%) MCDST
10 7 (1.65%) ACTC
11 4 (0.95%) MCTS
12 3 (0.71%) A+ Certification
13 2 (0.47%) ITIL Foundation Certificate
14 1 (0.24%) CCA
14 1 (0.24%) CCEA
14 1 (0.24%) CCNP
14 1 (0.24%) Citrix Certification
14 1 (0.24%) HNC
14 1 (0.24%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (4.26%) SLA
System Software
1 217 (51.30%) Active Directory
2 17 (4.02%) VMware Infrastructure
2 17 (4.02%) XenApp
3 8 (1.89%) Hyper-V
4 4 (0.95%) XenDesktop
5 3 (0.71%) Terminal Services
6 2 (0.47%) VMware ESX
7 1 (0.24%) VMware ESXi
7 1 (0.24%) XenServer
Systems Management
1 7 (1.65%) SCCM
2 3 (0.71%) Backup Exec
3 2 (0.47%) DameWare
4 1 (0.24%) WSUS
Vendors
1 150 (35.46%) Microsoft
2 68 (16.08%) Citrix
3 38 (8.98%) Apple
4 36 (8.51%) iManage
5 25 (5.91%) VMware
6 21 (4.96%) Avaya
7 16 (3.78%) ServiceNow
8 15 (3.55%) Cisco
9 12 (2.84%) Bloomberg
10 11 (2.60%) HP
11 10 (2.36%) Remedy
12 7 (1.65%) Dell
12 7 (1.65%) Sophos
13 6 (1.42%) Adobe
13 6 (1.42%) Oracle
14 5 (1.18%) FactSet
15 4 (0.95%) Blue Coat
15 4 (0.95%) CheckPoint
15 4 (0.95%) Salesforce.com
16 2 (0.47%) Altiris
Central London / West End
TabSys
Salary: From £25,000 to £27,000 per annum Plus up to 3k travel allowance
Posted: 5 hours ago
London
Coal IT Services
Salary: From £20,000 to £25,000 per annum + Package
Posted: 5 hours ago
London
Hanover IT Recruitment
Salary: From £25,000 to £30,000 per annum
Posted: 20 hours ago
Central London / West End
Eaglecliff
Salary: From £35,000 to £45,000 per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Etech Partners
Salary: To £24K + Bens
Posted: 3 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: From £24,000 to £24,000 per annum Plus benefits
Posted: 3 days ago
City, London
ReThink Recruitment
Salary: £23000.00 per annum
Posted: 3 days ago
East London
Connect Support Services Ltd
Posted: 4 days ago
London
Ashdown IT
Salary: £20000 - £23000 per annum
Posted: 4 days ago
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 5 days ago
London
Ashdown IT
Salary: £22000 per annum + excellent benefits
Posted: 6 days ago
London
Talent Point
Salary: £23000.00 - £25000.00 per annum
Posted: 7 days ago
London
Recruitment Genius Ltd
Salary: £17500 - £19500 per annum
Posted: 8 days ago
City, London
Virtual1
Salary: From £22,000 to £28,000 per annum
Posted: 12 days ago
East London
Hays London City Cheapside
Salary: £23000.00 - £25000.00 per annum + healthcare, pension
Posted: 13 days ago
East London
Hays London City Cheapside
Salary: £20000.00 - £23000.00 per annum
Posted: 15 days ago