The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 411 512 498
Rank change year-on-year
+101 -14
Permanent jobs requiring a 1st Line Support 233 163 187
As % of all permanent IT jobs located in London 0.59% 0.37% 0.39%
As % of the Job Titles category 0.62% 0.38% 0.41%
Number of salaries quoted 217 147 163
Median salary £23,500 £23,000 £22,500
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £21,000 £19,000 £19,000
10% offered a salary of more than £38,200 £30,000 £27,900
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37735 42555 45663
As % of all permanent IT jobs located in London 95.66% 95.66% 95.87%
Number of salaries quoted 32790 36003 38302
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 24 July 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +60 19 £32,500 +44.44% 2
Croydon +12 13 £22,000 +18.91%
Wimbledon - 5 £23,500 -
Sidcup - 4 £20,000 -
Harrow +5 2 £19,000 -7.31%
Bromley -10 2 £22,500 -
Brentford - 2 £22,500 - 1
Upminster - 2 £19,000 - 1
Uxbridge +3 1 £27,500 +30.95%
Mayfair - 1 £25,000 -
Barnet - 1 £22,000 -
Bexleyheath - 1 £15,000 -
Chessington - 1 £26,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 24 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 315 (72.58%) Windows
2 240 (55.30%) Active Directory
3 202 (46.54%) MS Office
4 179 (41.24%) Windows 7
5 159 (36.64%) Microsoft
6 129 (29.72%) ITIL
7 111 (25.58%) MS Excel
8 79 (18.20%) Finance
9 71 (16.36%) Windows XP
10 65 (14.98%) Citrix
11 54 (12.44%) Microsoft Certification
11 54 (12.44%) MS Exchange
11 54 (12.44%) Windows Server
11 54 (12.44%) Windows 8
12 49 (11.29%) Apple
13 44 (10.14%) iManage
14 42 (9.68%) LAN
14 42 (9.68%) Degree
15 41 (9.45%) Incident Management
15 41 (9.45%) VPN
16 39 (8.99%) WAN
17 37 (8.53%) MCSE
17 37 (8.53%) Telecoms
18 34 (7.83%) Service Management
19 33 (7.60%) Windows Server 2008
19 33 (7.60%) Patch Management
20 32 (7.37%) Exchange Server 2013
21 31 (7.14%) Change Management
22 30 (6.91%) Blackberry
22 30 (6.91%) SQL

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (12.44%) MS Exchange
2 32 (7.37%) Exchange Server 2013
3 27 (6.22%) Skype for Business
4 19 (4.38%) Exchange Server 2010
5 16 (3.69%) SharePoint
6 11 (2.53%) IIS
7 10 (2.30%) Blackberry Enterprise Server
8 8 (1.84%) Exchange Server 2003
9 6 (1.38%) Exchange Server 2007
10 2 (0.46%) Apache
10 2 (0.46%) CMS
Applications
1 202 (46.54%) MS Office
2 111 (25.58%) MS Excel
3 29 (6.68%) MS Visio
4 14 (3.23%) MS PowerPoint
5 4 (0.92%) Photoshop
6 3 (0.69%) Adobe Creative Suite
7 1 (0.23%) MS Project
Business Applications
1 5 (1.15%) Payment Gateway
2 4 (0.92%) thinkFolio
3 3 (0.69%) Dynamics CRM
4 2 (0.46%) Dynamics AX
5 1 (0.23%) Eagle PACE
5 1 (0.23%) Remedy ITSM
Cloud Services
1 16 (3.69%) Office 365
2 3 (0.69%) Mimecast
3 2 (0.46%) Amazon AWS
4 1 (0.23%) Cloud Computing
Communications & Networking
1 42 (9.68%) LAN
2 41 (9.45%) VPN
3 39 (8.99%) WAN
4 29 (6.68%) DNS
4 29 (6.68%) TCP/IP
5 28 (6.45%) DHCP
6 11 (2.53%) Firewall
6 11 (2.53%) VoIP
7 10 (2.30%) SAN
8 9 (2.07%) Skype
8 9 (2.07%) Unified Communications
9 8 (1.84%) IP Telephony
10 7 (1.61%) WebEx
11 5 (1.15%) HTTPS
11 5 (1.15%) Wireless
12 4 (0.92%) ADSL
12 4 (0.92%) Internet
12 4 (0.92%) NAS
13 3 (0.69%) Remote Desktop
14 1 (0.23%) NetScaler
Database & Business Intelligence
1 23 (5.30%) SQL Server
2 5 (1.15%) MS Access
3 2 (0.46%) SQL Server 2000
3 2 (0.46%) SQL Server 2005
3 2 (0.46%) SQL Server 2008
3 2 (0.46%) SQL Server 2014
4 1 (0.23%) Crystal Reports
4 1 (0.23%) Oracle Reports
4 1 (0.23%) SQL Server 2012
4 1 (0.23%) SQL Server Integration Services
4 1 (0.23%) SQL Server Reporting Services
Development Applications
1 2 (0.46%) JIRA
General
1 79 (18.20%) Finance
2 37 (8.53%) Telecoms
3 20 (4.61%) Law
4 18 (4.15%) Banking
4 18 (4.15%) Legal
5 9 (2.07%) Front Office
6 8 (1.84%) Retail
7 6 (1.38%) Back Office
7 6 (1.38%) Marketing
8 5 (1.15%) German Language
9 3 (0.69%) Advertising
9 3 (0.69%) French Language
9 3 (0.69%) Games
10 2 (0.46%) Electronics
10 2 (0.46%) Financial Institution
10 2 (0.46%) Japanese Language
11 1 (0.23%) Hebrew Language
Libraries, Frameworks & Software Standards
1 16 (3.69%) XML
2 15 (3.46%) HTML
3 14 (3.23%) .NET
4 11 (2.53%) Web Services
5 8 (1.84%) ASP.NET
5 8 (1.84%) CSS
6 5 (1.15%) EDI
6 5 (1.15%) FIX Protocol
6 5 (1.15%) SOAP
6 5 (1.15%) XSL
7 3 (0.69%) Durandal
7 3 (0.69%) HTML5
7 3 (0.69%) KnockoutJS
8 2 (0.46%) XMPP
9 1 (0.23%) COM
9 1 (0.23%) Silverlight
Miscellaneous
1 30 (6.91%) Blackberry
1 30 (6.91%) Smartphone
2 26 (5.99%) iPhone
3 13 (3.00%) Computer Science
4 9 (2.07%) Analytical Skills
4 9 (2.07%) Driving Licence
5 8 (1.84%) RSA SecurID
6 6 (1.38%) Fintech
6 6 (1.38%) iPad
6 6 (1.38%) Management Information System
6 6 (1.38%) Video Conferencing
7 4 (0.92%) Hedge funds
8 3 (0.69%) BBC
8 3 (0.69%) Blog
9 2 (0.46%) Fat Client
9 2 (0.46%) Mathematics
9 2 (0.46%) Thin Client
9 2 (0.46%) Video Editing
10 1 (0.23%) Data Protection Act
10 1 (0.23%) EPoS
Operating Systems
1 315 (72.58%) Windows
2 179 (41.24%) Windows 7
3 71 (16.36%) Windows XP
4 54 (12.44%) Windows 8
4 54 (12.44%) Windows Server
5 33 (7.60%) Windows Server 2008
6 28 (6.45%) Windows 10
7 27 (6.22%) Android
8 21 (4.84%) Windows Server 2003
9 17 (3.92%) Mac OS X
10 14 (3.23%) Windows Server 2012
11 13 (3.00%) Unix
12 10 (2.30%) Apple iOS
13 9 (2.07%) Linux
14 7 (1.61%) Mac OS
15 5 (1.15%) Windows Mobile
16 3 (0.69%) Windows 2000 Server
16 3 (0.69%) Windows NT
16 3 (0.69%) Windows Vista
Processes & Methodologies
1 129 (29.72%) ITIL
2 41 (9.45%) Incident Management
3 34 (7.83%) Service Management
4 33 (7.60%) Patch Management
5 31 (7.14%) Change Management
6 28 (6.45%) Service Delivery
7 25 (5.76%) Problem Management
8 20 (4.61%) Change Control
9 17 (3.92%) Coaching
9 17 (3.92%) Continuous Improvement
10 16 (3.69%) Mobile Device Management
11 14 (3.23%) ITIL V3
12 13 (3.00%) Disaster Recovery
13 11 (2.53%) Asset Management
13 11 (2.53%) Time Management
13 11 (2.53%) Trend Analysis
14 10 (2.30%) E-Commerce
14 10 (2.30%) Logistics
15 7 (1.61%) CRM
15 7 (1.61%) Data Protection
Programming Languages
1 30 (6.91%) SQL
2 12 (2.76%) C
3 11 (2.53%) JavaScript
4 10 (2.30%) C#
5 5 (1.15%) VB
6 3 (0.69%) PHP
7 1 (0.23%) PowerShell
7 1 (0.23%) T-SQL
Qualifications
1 54 (12.44%) Microsoft Certification
2 42 (9.68%) Degree
3 37 (8.53%) MCSE
4 25 (5.76%) ITIL Certification
5 16 (3.69%) MCP
6 15 (3.46%) MCITP
7 10 (2.30%) MCSA
8 9 (2.07%) CCNA
8 9 (2.07%) Cisco Certification
8 9 (2.07%) MCDST
9 4 (0.92%) A+ Certification
10 3 (0.69%) MCTS
11 2 (0.46%) ITIL Foundation Certificate
12 1 (0.23%) DBS Check
12 1 (0.23%) DV Cleared
12 1 (0.23%) GNVQ
12 1 (0.23%) HNC
12 1 (0.23%) MCT
12 1 (0.23%) SC Cleared
12 1 (0.23%) Security Cleared
Quality Assurance & Compliance
1 26 (5.99%) SLA
2 1 (0.23%) Data Quality
System Software
1 240 (55.30%) Active Directory
2 14 (3.23%) VMware Infrastructure
3 12 (2.76%) XenApp
4 7 (1.61%) Hyper-V
5 6 (1.38%) XenDesktop
6 4 (0.92%) Virtual Servers
7 2 (0.46%) Microsoft Virtual Server
7 2 (0.46%) Virtual Machines
7 2 (0.46%) VMware ESX
8 1 (0.23%) Microsoft App-V
8 1 (0.23%) Terminal Services
8 1 (0.23%) Virtual Desktop
8 1 (0.23%) VMware ESXi
8 1 (0.23%) XenServer
Systems Management
1 4 (0.92%) Backup Exec
1 4 (0.92%) SCCM
2 2 (0.46%) Norton AntiVirus
3 1 (0.23%) Failover Clustering
3 1 (0.23%) WSUS
Vendors
1 159 (36.64%) Microsoft
2 65 (14.98%) Citrix
3 49 (11.29%) Apple
4 44 (10.14%) iManage
5 26 (5.99%) VMware
6 17 (3.92%) Cisco
6 17 (3.92%) Sophos
7 16 (3.69%) Avaya
8 13 (3.00%) ServiceNow
9 12 (2.76%) Bloomberg
10 10 (2.30%) Oracle
11 9 (2.07%) HP
12 8 (1.84%) Dell
13 5 (1.15%) Adobe
13 5 (1.15%) Altiris
13 5 (1.15%) Bomgar
13 5 (1.15%) FactSet
13 5 (1.15%) Mitel
13 5 (1.15%) Remedy
14 4 (0.92%) Blue Coat
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 6 hours ago
Brentford, Middlesex
Marcus Donald People
Salary: £21000 - £23000 per annum
Posted: 2 days ago
London
Etech Partners
Salary: Up to £23,000 per annum
Posted: 3 days ago
London
Satigo Ltd
Salary: £22000 - £24000 per annum + Bonus + Benefits
Posted: 4 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 5 days ago
London
Etech Partners
Salary: Up to £23,000 per annum + Benefits
Posted: 5 days ago
East London
Complete Tech Limited
Salary: Up to £20,500 per annum
Posted: 4 days ago
London
Experian
Salary: 25 days, pension, bupa
Posted: 6 days ago
London
Opilio Recruitment
Salary: From £25,000 to £35,000 per annum
Posted: 2 days ago
London
onezeero.
Salary: £25000 - £30000 per annum + BENEFTIS
Posted: 6 days ago
London
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum
Posted: 6 days ago
East London
Eaglecliff
Salary: From £45,000 to £55,000 per annum £45,000 - £55,000 + Benefits
Posted: 6 days ago
London
Nigel Frank International Ltd
Salary: £26000 - £28000 per annum + Bonus
Posted: 20 days ago
Upminster
Hays London City Cheapside
Salary: £18000.00 - £20000.00 per annum
Posted: 25 days ago
London
Huxley
Salary: competitive
Posted: 21 days ago