The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 519 485 532
Rank change year-on-year
-34 +47
Permanent jobs requiring a 1st Line Support 118 121 111
As % of all permanent IT jobs located in London 0.26% 0.28% 0.22%
As % of the Job Titles category 0.28% 0.29% 0.24%
Number of salaries quoted 103 114 98
Average salary £23,000 £23,500 £22,500
Average salary % change year-on-year
-2.12% +4.44%
90% offered a salary of more than £20,000 £19,500 £19,000
10% offered a salary of more than £29,500 £32,000 £27,500
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42908 41018 46961
As % of all permanent IT jobs located in London 93.40% 93.55% 94.55%
Number of salaries quoted 35852 34457 40696
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 18 September 2014.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 24 £26,500 +8.16% 2
Croydon -4 9 £24,000 +14.97%
Bromley - 5 £22,500 -
Sidcup -1 2 £22,000 -2.22%
Wimbledon - 2 £24,750 -
Hounslow - 2 £21,000 -
Twickenham - 2 £20,250 -
Enfield +1 1 - -
Teddington - 1 £19,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 18 September 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 208 (70.03%) Windows
2 135 (45.45%) MS Office
2 135 (45.45%) Active Directory
3 127 (42.76%) Microsoft
4 100 (33.67%) Windows 7
5 91 (30.64%) MS Excel
6 61 (20.54%) Windows XP
7 60 (20.20%) MS Exchange
8 56 (18.86%) Citrix
9 55 (18.52%) ITIL
10 53 (17.85%) Finance
11 36 (12.12%) TCP/IP
11 36 (12.12%) Windows 8
12 34 (11.45%) Blackberry
13 32 (10.77%) Degree
14 31 (10.44%) VMware
15 29 (9.76%) Law
15 29 (9.76%) Microsoft Certification
15 29 (9.76%) Mac OS X
16 28 (9.43%) Internet
16 28 (9.43%) Windows Server 2008
17 25 (8.42%) Legal
18 24 (8.08%) Firewall
18 24 (8.08%) Windows Server 2003
19 22 (7.41%) HP
20 21 (7.07%) Banking
21 19 (6.40%) Exchange Server 2010
22 17 (5.72%) SLA
22 17 (5.72%) SQL
22 17 (5.72%) MCSE

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 18 September 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (20.20%) MS Exchange
2 19 (6.40%) Exchange Server 2010
3 16 (5.39%) Exchange Server 2003
4 13 (4.38%) Blackberry Enterprise Server
5 12 (4.04%) SharePoint
6 11 (3.70%) IBM Notes
7 9 (3.03%) Exchange Server 2007
7 9 (3.03%) Exchange Server 2013
8 8 (2.69%) SharePoint 2013
9 7 (2.36%) SharePoint 2010
10 5 (1.68%) WorkSite
11 3 (1.01%) Lync
11 3 (1.01%) IIS
Applications
1 135 (45.45%) MS Office
2 91 (30.64%) MS Excel
3 8 (2.69%) MS PowerPoint
4 2 (0.67%) Final Cut Pro
5 1 (0.34%) InDesign
Business Applications
1 8 (2.69%) Dynamics AX
2 1 (0.34%) Eikon
Cloud Services
1 6 (2.02%) Office 365
2 4 (1.35%) Google Apps
3 1 (0.34%) Microsoft Azure
Communications & Networking
1 36 (12.12%) TCP/IP
2 28 (9.43%) Internet
3 24 (8.08%) Firewall
4 11 (3.70%) LAN
5 10 (3.37%) DNS
5 10 (3.37%) DHCP
6 8 (2.69%) Wireless
7 7 (2.36%) Intranet
7 7 (2.36%) VPN
7 7 (2.36%) Extranet
8 6 (2.02%) VoIP
8 6 (2.02%) WAN
8 6 (2.02%) IP Telephony
9 5 (1.68%) Network Security
10 4 (1.35%) FTP
11 1 (0.34%) Cisco IOS
11 1 (0.34%) Structured Cabling
11 1 (0.34%) DVB
Database & Business Intelligence
1 9 (3.03%) SQL Server
2 4 (1.35%) FileMaker
3 1 (0.34%) Crystal Reports
Development Applications
1 1 (0.34%) Ant
General
1 53 (17.85%) Finance
2 29 (9.76%) Law
3 25 (8.42%) Legal
4 21 (7.07%) Banking
5 9 (3.03%) Advertising
6 8 (2.69%) Investment Banking
7 7 (2.36%) Retail
7 7 (2.36%) Marketing
8 6 (2.02%) Japanese Language
9 5 (1.68%) Mandarin Language
9 5 (1.68%) French Language
10 4 (1.35%) Telecoms
11 2 (0.67%) Financial Institution
11 2 (0.67%) Publishing
11 2 (0.67%) German Language
12 1 (0.34%) Multimedia
12 1 (0.34%) Billing
12 1 (0.34%) Italian Language
12 1 (0.34%) Turkish Language
12 1 (0.34%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 1 (0.34%) .NET
1 1 (0.34%) HTML
1 1 (0.34%) ASP.NET
1 1 (0.34%) COM
1 1 (0.34%) CSS
Miscellaneous
1 34 (11.45%) Blackberry
2 14 (4.71%) iPad
2 14 (4.71%) Analytical Skills
3 10 (3.37%) Video Conferencing
4 6 (2.02%) Thin Client
4 6 (2.02%) Fat Client
5 5 (1.68%) Computer Science
5 5 (1.68%) iPhone
5 5 (1.68%) AS400
6 3 (1.01%) User Experience
6 3 (1.01%) Management Information System
7 2 (0.67%) Hedge funds
7 2 (0.67%) Mobile Banking
8 1 (0.34%) Video on Demand
8 1 (0.34%) EqualLogic
8 1 (0.34%) Handset
8 1 (0.34%) Replication
Operating Systems
1 208 (70.03%) Windows
2 100 (33.67%) Windows 7
3 61 (20.54%) Windows XP
4 36 (12.12%) Windows 8
5 29 (9.76%) Mac OS X
6 28 (9.43%) Windows Server 2008
7 24 (8.08%) Windows Server 2003
8 8 (2.69%) Mac OS X Server
9 7 (2.36%) Mac OS
9 7 (2.36%) Apple iOS
10 6 (2.02%) Linux
11 4 (1.35%) Windows Server 2012
12 3 (1.01%) Windows 2000
13 1 (0.34%) Windows Vista
13 1 (0.34%) UNIX
Processes & Methodologies
1 55 (18.52%) ITIL
2 10 (3.37%) CRM
3 9 (3.03%) ITSM
4 8 (2.69%) E-Commerce
5 7 (2.36%) Incident Management
5 7 (2.36%) Asset Management
6 6 (2.02%) ITIL V3
6 6 (2.02%) Document Management
7 5 (1.68%) Investment Management
8 4 (1.35%) Service Delivery
8 4 (1.35%) Time Management
9 3 (1.01%) Change Management
10 2 (0.67%) Project Management
10 2 (0.67%) Service Management
10 2 (0.67%) Marketing Intelligence
10 2 (0.67%) Software Deployment
10 2 (0.67%) Mentoring
10 2 (0.67%) Software Distribution
10 2 (0.67%) Fund Management
11 1 (0.34%) Agile Software Development
Programming Languages
1 17 (5.72%) SQL
2 10 (3.37%) C
3 2 (0.67%) VB
3 2 (0.67%) VBA
4 1 (0.34%) VB6
4 1 (0.34%) VB.NET
4 1 (0.34%) C++
4 1 (0.34%) JavaScript
4 1 (0.34%) PHP
4 1 (0.34%) Python
Qualifications
1 32 (10.77%) Degree
2 29 (9.76%) Microsoft Certification
3 17 (5.72%) MCSE
4 9 (3.03%) ITIL Foundation Certificate
4 9 (3.03%) MCSA
5 7 (2.36%) MCITP
6 6 (2.02%) MCP
6 6 (2.02%) Security Cleared
7 4 (1.35%) ITIL Certification
7 4 (1.35%) MCTS
8 3 (1.01%) MCDST
8 3 (1.01%) A+ Certification
8 3 (1.01%) Cisco Certification
8 3 (1.01%) CCNA
8 3 (1.01%) Network+ Certification
9 2 (0.67%) SC Cleared
10 1 (0.34%) DV Cleared
Quality Assurance & Compliance
1 17 (5.72%) SLA
2 1 (0.34%) QA
System Software
1 135 (45.45%) Active Directory
2 15 (5.05%) VMware Infrastructure
3 5 (1.68%) XenApp
4 4 (1.35%) Kerio MailServer
5 3 (1.01%) Hyper-V
6 2 (0.67%) Terminal Server
6 2 (0.67%) vSphere
7 1 (0.34%) VMware Server
7 1 (0.34%) VMware ESXi
7 1 (0.34%) Terminal Services
Systems Management
1 7 (2.36%) Cryoserver
2 5 (1.68%) SCCM
3 4 (1.35%) DameWare
4 1 (0.34%) WSUS
4 1 (0.34%) FortiGate
4 1 (0.34%) Cisco CUCM
Vendors
1 127 (42.76%) Microsoft
2 56 (18.86%) Citrix
3 31 (10.44%) VMware
4 22 (7.41%) HP
5 15 (5.05%) Cisco
5 15 (5.05%) Apple
6 13 (4.38%) Mitel
7 11 (3.70%) Avaya
7 11 (3.70%) Lotus
8 10 (3.37%) Juniper
9 9 (3.03%) Bloomberg
10 8 (2.69%) McAfee
10 8 (2.69%) Reuters
10 8 (2.69%) Interwoven
11 7 (2.36%) Riverbed
11 7 (2.36%) Websense
11 7 (2.36%) Open Text
12 6 (2.02%) Adobe
13 5 (1.68%) Google
14 4 (1.35%) Fidessa
City, London
TalentFlow
Salary: From £25,000 to £30,000 per annum
Posted: 21 hours ago
South West London
Randstad Technologies
Salary: £23000.00 per annum
Posted: Yesterday
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 3 days ago
South East London
Titan Entertainment Group
Salary: Up to £20,000 per annum
Posted: 15 days ago
London
Venn Group - UK
Salary: 20000-24000 Per Annum
Posted: 20 days ago