The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 477 519 523
Rank change year-on-year
+42 +4
Permanent jobs requiring a 1st Line Support 143 116 117
As % of all permanent IT jobs located in London 0.32% 0.26% 0.24%
As % of the Job Titles category 0.34% 0.27% 0.26%
Number of salaries quoted 126 109 104
Average salary £24,000 £22,500 £22,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £20,000 £20,000 £19,000
10% offered a salary of more than £30,000 £32,000 £26,850
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42480 42653 45259
As % of all permanent IT jobs located in London 93.72% 93.92% 94.46%
Number of salaries quoted 35743 35970 38991
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 24 October 2014.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 28 £26,250 +0.96% 4
Croydon +10 14 £24,000 - 1
Bromley +2 8 £22,500 -
Surbiton - 5 £19,000 -
Twickenham - 2 £20,250 -
Wimbledon - 2 £23,000 -
Barnet - 1 £22,500 -
Docklands, London - 1 - -
Chessington - 1 £21,000 -
Enfield - 1 - -
Hounslow - 1 £21,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 October 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 196 (66.89%) Windows
2 146 (49.83%) Active Directory
3 145 (49.49%) Microsoft
4 134 (45.73%) MS Office
5 97 (33.11%) Windows 7
6 89 (30.38%) MS Excel
7 71 (24.23%) Windows XP
8 61 (20.82%) ITIL
9 49 (16.72%) Finance
10 46 (15.70%) MS Exchange
11 44 (15.02%) Citrix
12 37 (12.63%) TCP/IP
13 34 (11.60%) Windows 8
14 33 (11.26%) Blackberry
15 31 (10.58%) Legal
16 27 (9.22%) Windows Server 2003
17 26 (8.87%) Mac OS X
17 26 (8.87%) VMware
18 25 (8.53%) Law
18 25 (8.53%) Microsoft Certification
18 25 (8.53%) Degree
19 23 (7.85%) Firewall
20 21 (7.17%) Banking
21 19 (6.48%) Windows Server 2008
21 19 (6.48%) Apple
22 17 (5.80%) Internet
23 16 (5.46%) Lotus
23 16 (5.46%) IBM Notes
23 16 (5.46%) Exchange Server 2003
24 14 (4.78%) Avaya

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 October 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (15.70%) MS Exchange
2 16 (5.46%) IBM Notes
2 16 (5.46%) Exchange Server 2003
3 10 (3.41%) Blackberry Enterprise Server
3 10 (3.41%) Exchange Server 2013
4 7 (2.39%) Exchange Server 2007
5 6 (2.05%) SharePoint
6 4 (1.37%) WorkSite
6 4 (1.37%) Exchange Server 2010
7 3 (1.02%) Lync
8 1 (0.34%) SharePoint 2013
8 1 (0.34%) IIS
Applications
1 134 (45.73%) MS Office
2 89 (30.38%) MS Excel
3 11 (3.75%) MS PowerPoint
4 1 (0.34%) MS Visio
4 1 (0.34%) InDesign
Business Applications
1 8 (2.73%) Dynamics AX
2 1 (0.34%) Eikon
2 1 (0.34%) Dynamics CRM
Cloud Services
1 6 (2.05%) Office 365
2 4 (1.37%) Google Apps
3 1 (0.34%) Microsoft Azure
Communications & Networking
1 37 (12.63%) TCP/IP
2 23 (7.85%) Firewall
3 17 (5.80%) Internet
4 13 (4.44%) LAN
5 10 (3.41%) DNS
6 9 (3.07%) DHCP
7 8 (2.73%) WAN
8 6 (2.05%) IP Telephony
8 6 (2.05%) VPN
8 6 (2.05%) Network Security
9 5 (1.71%) VoIP
10 4 (1.37%) FTP
11 2 (0.68%) Wireless
11 2 (0.68%) Cisco IOS
12 1 (0.34%) Structured Cabling
12 1 (0.34%) VLAN
12 1 (0.34%) Intranet
12 1 (0.34%) ADSL
12 1 (0.34%) Broadband
Database & Business Intelligence
1 6 (2.05%) SQL Server
2 4 (1.37%) FileMaker
3 1 (0.34%) SQL Server 2005
3 1 (0.34%) SQL Server 2008
3 1 (0.34%) Crystal Reports
General
1 49 (16.72%) Finance
2 31 (10.58%) Legal
3 25 (8.53%) Law
4 21 (7.17%) Banking
5 8 (2.73%) Investment Banking
5 8 (2.73%) Advertising
6 7 (2.39%) Retail
7 6 (2.05%) Telecoms
8 5 (1.71%) Japanese Language
8 5 (1.71%) Marketing
8 5 (1.71%) French Language
9 2 (0.68%) German Language
9 2 (0.68%) Multimedia
9 2 (0.68%) Front Office
10 1 (0.34%) Back Office
10 1 (0.34%) Publishing
10 1 (0.34%) Manufacturing
10 1 (0.34%) Billing
10 1 (0.34%) Italian Language
10 1 (0.34%) Turkish Language
Libraries, Frameworks & Software Standards
1 2 (0.68%) COM
2 1 (0.34%) CSS
2 1 (0.34%) Mason
2 1 (0.34%) HTML
2 1 (0.34%) .NET
2 1 (0.34%) ASP.NET
Miscellaneous
1 33 (11.26%) Blackberry
2 7 (2.39%) Analytical Skills
3 6 (2.05%) Thin Client
3 6 (2.05%) Fat Client
4 5 (1.71%) AS400
5 3 (1.02%) Management Information System
5 3 (1.02%) Computer Science
5 3 (1.02%) User Experience
6 2 (0.68%) Mobile Banking
6 2 (0.68%) Hedge funds
6 2 (0.68%) iPhone
6 2 (0.68%) PDA
6 2 (0.68%) Derivative
6 2 (0.68%) Equity Derivative
7 1 (0.34%) Replication
7 1 (0.34%) SecurID
7 1 (0.34%) Video on Demand
7 1 (0.34%) EqualLogic
7 1 (0.34%) Video Conferencing
7 1 (0.34%) New Media
Operating Systems
1 196 (66.89%) Windows
2 97 (33.11%) Windows 7
3 71 (24.23%) Windows XP
4 34 (11.60%) Windows 8
5 27 (9.22%) Windows Server 2003
6 26 (8.87%) Mac OS X
7 19 (6.48%) Windows Server 2008
8 9 (3.07%) Mac OS
9 8 (2.73%) Windows Server 2012
9 8 (2.73%) Mac OS X Server
10 6 (2.05%) Apple iOS
11 3 (1.02%) Windows Vista
11 3 (1.02%) Linux
12 2 (0.68%) Windows 2000
13 1 (0.34%) Android
13 1 (0.34%) UNIX
Processes & Methodologies
1 61 (20.82%) ITIL
2 9 (3.07%) E-Commerce
3 8 (2.73%) Document Management
4 7 (2.39%) Service Management
4 7 (2.39%) CRM
4 7 (2.39%) ITIL V3
5 6 (2.05%) ITSM
5 6 (2.05%) Incident Management
6 5 (1.71%) Investment Management
7 4 (1.37%) Service Delivery
7 4 (1.37%) Asset Management
8 3 (1.02%) Network Management
8 3 (1.02%) Mentoring
8 3 (1.02%) Time Management
9 2 (0.68%) Fund Management
9 2 (0.68%) Marketing Intelligence
9 2 (0.68%) Project Management
9 2 (0.68%) Software Deployment
10 1 (0.34%) Service Desk Management
10 1 (0.34%) Software Licensing
Programming Languages
1 7 (2.39%) C
2 6 (2.05%) SQL
3 3 (1.02%) VB
3 3 (1.02%) VBA
3 3 (1.02%) Python
4 2 (0.68%) C++
5 1 (0.34%) Java
5 1 (0.34%) JavaScript
5 1 (0.34%) C#
5 1 (0.34%) VB.NET
5 1 (0.34%) VBScript
5 1 (0.34%) VB6
Qualifications
1 25 (8.53%) Microsoft Certification
1 25 (8.53%) Degree
2 11 (3.75%) MCSE
3 9 (3.07%) MCITP
4 8 (2.73%) MCSA
4 8 (2.73%) MCP
4 8 (2.73%) ITIL Foundation Certificate
5 7 (2.39%) Cisco Certification
5 7 (2.39%) CCNA
6 6 (2.05%) ITIL Certification
6 6 (2.05%) Security Cleared
7 3 (1.02%) SC Cleared
7 3 (1.02%) A+ Certification
8 2 (0.68%) CCNP
8 2 (0.68%) Network+ Certification
8 2 (0.68%) MCDST
8 2 (0.68%) MCTS
9 1 (0.34%) MOS
9 1 (0.34%) CCENT
9 1 (0.34%) Citrix Certification
Quality Assurance & Compliance
1 14 (4.78%) SLA
2 1 (0.34%) QA
System Software
1 146 (49.83%) Active Directory
2 10 (3.41%) VMware Infrastructure
3 5 (1.71%) XenApp
4 4 (1.37%) Kerio MailServer
5 3 (1.02%) vSphere
5 3 (1.02%) Hyper-V
6 1 (0.34%) Terminal Services
6 1 (0.34%) VMware ESXi
Systems Management
1 5 (1.71%) SCCM
2 4 (1.37%) DameWare
3 1 (0.34%) WSUS
3 1 (0.34%) Cisco CUCM
3 1 (0.34%) FortiGate
3 1 (0.34%) Systems Management Server (SMS)
Vendors
1 145 (49.49%) Microsoft
2 44 (15.02%) Citrix
3 26 (8.87%) VMware
4 19 (6.48%) Apple
5 16 (5.46%) Lotus
6 14 (4.78%) Avaya
6 14 (4.78%) Cisco
7 13 (4.44%) Bloomberg
8 12 (4.10%) Reuters
9 9 (3.07%) HP
10 7 (2.39%) Interwoven
11 6 (2.05%) Mitel
12 5 (1.71%) Google
13 4 (1.37%) Hummingbird
13 4 (1.37%) Kerio
13 4 (1.37%) RightFax
13 4 (1.37%) Fidessa
14 3 (1.02%) Adobe
14 3 (1.02%) Spiceworks
14 3 (1.02%) Sophos
Kingston upon Thames
Harrington Starr
Salary: £20000 - £24000 per annum
Posted: 10 hours ago
London
Millshill Recruitment Ltd
Salary: From £21,000 to £21,000 per annum
Posted: Yesterday
Greenwich , London
University of Greenwich
Salary: £22,029 to £24,775 plus £4,452 London weighting per annum
Posted: Yesterday
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 2 days ago
London
Connect Support Services
Salary: Negotiable
Posted: 2 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £20k - 25k per year
Posted: 3 days ago
City of London
Streamline Connections
Salary: £20000 - £24000 per annum + Benefits
Posted: 3 days ago
North West London
Mortimer Spinks
Salary: £18000 - £21000 per annum + Excellent
Posted: 3 days ago
City, London
QUANTICA
Salary: £20000 - £27000 per annum
Posted: 4 days ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 7 days ago
City of London
Quantica Technology - London
Salary: £25000 - £30000 per annum
Posted: 9 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 11 days ago
London
Venn Group - UK
Salary: 20000-24000 Per Annum
Posted: 15 days ago