The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
First Line Support
Rank 428 507 488
Rank change year-on-year
+79 -19
Permanent jobs requiring a 1st Line Support 224 154 215
As % of all permanent IT jobs located in London 0.56% 0.35% 0.44%
As % of the Job Titles category 0.59% 0.36% 0.45%
Number of salaries quoted 210 139 193
Median salary £24,000 £23,000 £22,500
Median salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £21,000 £20,000 £19,000
10% offered a salary of more than £35,000 £30,000 £29,000
UK excluding London median salary £20,000 £20,000 £20,500
% change year-on-year
- -2.43%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38279 42270 47410
As % of all permanent IT jobs located in London 95.67% 95.69% 95.99%
Number of salaries quoted 33317 35754 39739
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 28 June 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +58 25 £32,500 +38.29% 4
Croydon +7 16 £22,000 +18.91%
Wimbledon - 5 £23,500 -
Sidcup - 4 £20,000 -
Chessington +6 3 £21,500 -10.41%
Brentford - 2 £22,500 -
Uxbridge - 2 £27,500 -
Harrow +4 1 £19,000 -7.31% 1
Surbiton +2 1 £22,500 +18.42%
Upminster - 1 £19,000 - 1
Mayfair - 1 £25,000 -
Romford - 1 £21,000 -
Barnet - 1 £22,000 -
Bexleyheath - 1 £15,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 June 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 302 (70.56%) Windows
2 223 (52.10%) Active Directory
3 189 (44.16%) MS Office
4 169 (39.49%) Windows 7
5 155 (36.21%) Microsoft
6 113 (26.40%) ITIL
7 103 (24.07%) MS Excel
8 72 (16.82%) Finance
9 67 (15.65%) Windows XP
10 63 (14.72%) Citrix
11 48 (11.21%) Windows Server
11 48 (11.21%) Windows 8
12 47 (10.98%) Microsoft Certification
13 46 (10.75%) MS Exchange
13 46 (10.75%) Apple
14 42 (9.81%) iManage
15 40 (9.35%) VPN
16 39 (9.11%) LAN
16 39 (9.11%) Incident Management
17 37 (8.64%) Degree
17 37 (8.64%) WAN
18 36 (8.41%) Telecoms
19 35 (8.18%) Exchange Server 2013
20 31 (7.24%) Patch Management
20 31 (7.24%) Service Management
20 31 (7.24%) DNS
21 30 (7.01%) DHCP
21 30 (7.01%) MCSE
21 30 (7.01%) SQL
21 30 (7.01%) Smartphone

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (10.75%) MS Exchange
2 35 (8.18%) Exchange Server 2013
3 27 (6.31%) Skype for Business
4 20 (4.67%) Exchange Server 2010
5 14 (3.27%) SharePoint
6 11 (2.57%) Blackberry Enterprise Server
7 10 (2.34%) IIS
8 7 (1.64%) Exchange Server 2003
9 5 (1.17%) Exchange Server 2007
10 2 (0.47%) Apache
10 2 (0.47%) CMS
11 1 (0.23%) Confluence
11 1 (0.23%) SharePoint 2013
Applications
1 189 (44.16%) MS Office
2 103 (24.07%) MS Excel
3 29 (6.78%) MS Visio
4 14 (3.27%) MS PowerPoint
5 4 (0.93%) Adobe Creative Suite
6 3 (0.70%) Photoshop
7 1 (0.23%) MS Project
Business Applications
1 5 (1.17%) Dynamics CRM
1 5 (1.17%) Payment Gateway
2 4 (0.93%) thinkFolio
3 2 (0.47%) Dynamics AX
4 1 (0.23%) Eagle PACE
4 1 (0.23%) Remedy ITSM
Cloud Services
1 22 (5.14%) Office 365
2 3 (0.70%) Cloud Computing
2 3 (0.70%) Mimecast
3 2 (0.47%) Amazon AWS
4 1 (0.23%) Google Apps
Communications & Networking
1 40 (9.35%) VPN
2 39 (9.11%) LAN
3 37 (8.64%) WAN
4 31 (7.24%) DNS
5 30 (7.01%) DHCP
6 25 (5.84%) TCP/IP
7 11 (2.57%) Firewall
8 10 (2.34%) IP Telephony
8 10 (2.34%) VoIP
9 9 (2.10%) Skype
9 9 (2.10%) Unified Communications
10 7 (1.64%) WebEx
11 6 (1.40%) SAN
12 5 (1.17%) HTTPS
12 5 (1.17%) Remote Desktop
13 4 (0.93%) ADSL
13 4 (0.93%) Wireless
14 2 (0.47%) Internet
14 2 (0.47%) NAS
15 1 (0.23%) NetScaler
Database & Business Intelligence
1 18 (4.21%) SQL Server
2 5 (1.17%) MS Access
3 2 (0.47%) Crystal Reports
3 2 (0.47%) MySQL
3 2 (0.47%) SQL Server 2000
3 2 (0.47%) SQL Server 2005
3 2 (0.47%) SQL Server 2008
3 2 (0.47%) SQL Server 2014
3 2 (0.47%) SQL Server Reporting Services
4 1 (0.23%) SQL Server 2012
4 1 (0.23%) SQL Server Integration Services
Development Applications
1 4 (0.93%) JIRA
2 1 (0.23%) Visual Studio
General
1 72 (16.82%) Finance
2 36 (8.41%) Telecoms
3 23 (5.37%) Law
4 18 (4.21%) Legal
5 16 (3.74%) Banking
6 12 (2.80%) Retail
7 7 (1.64%) Front Office
8 5 (1.17%) Back Office
8 5 (1.17%) Marketing
9 4 (0.93%) Games
10 3 (0.70%) German Language
11 2 (0.47%) Advertising
11 2 (0.47%) Financial Institution
11 2 (0.47%) French Language
12 1 (0.23%) Electronics
12 1 (0.23%) Hebrew Language
12 1 (0.23%) Investment Banking
Libraries, Frameworks & Software Standards
1 14 (3.27%) HTML
2 9 (2.10%) FIX Protocol
2 9 (2.10%) XML
3 8 (1.87%) .NET
3 8 (1.87%) CSS
4 6 (1.40%) ASP.NET
5 4 (0.93%) Web Services
6 3 (0.70%) Durandal
6 3 (0.70%) HTML5
6 3 (0.70%) KnockoutJS
6 3 (0.70%) XSL
7 2 (0.47%) Silverlight
7 2 (0.47%) XMPP
8 1 (0.23%) COM
Miscellaneous
1 30 (7.01%) Smartphone
2 28 (6.54%) Blackberry
3 26 (6.07%) iPhone
4 12 (2.80%) Computer Science
5 10 (2.34%) Fintech
6 8 (1.87%) Analytical Skills
6 8 (1.87%) RSA SecurID
6 8 (1.87%) Video Conferencing
7 7 (1.64%) iPad
8 6 (1.40%) Driving Licence
9 5 (1.17%) Management Information System
10 4 (0.93%) EPoS
11 3 (0.70%) BBC
11 3 (0.70%) Blog
11 3 (0.70%) Hedge funds
12 2 (0.47%) Clustering
12 2 (0.47%) Fat Client
12 2 (0.47%) Mathematics
12 2 (0.47%) Thin Client
13 1 (0.23%) Economics
Operating Systems
1 302 (70.56%) Windows
2 169 (39.49%) Windows 7
3 67 (15.65%) Windows XP
4 48 (11.21%) Windows 8
4 48 (11.21%) Windows Server
5 28 (6.54%) Android
6 24 (5.61%) Windows Server 2008
7 19 (4.44%) Mac OS X
8 18 (4.21%) Windows 10
8 18 (4.21%) Windows Server 2003
9 16 (3.74%) Windows Server 2012
10 11 (2.57%) Apple iOS
11 9 (2.10%) Unix
12 7 (1.64%) Linux
13 5 (1.17%) Windows Mobile
14 4 (0.93%) Windows Vista
15 3 (0.70%) Mac OS
15 3 (0.70%) Windows 2000 Server
15 3 (0.70%) Windows NT
Processes & Methodologies
1 113 (26.40%) ITIL
2 39 (9.11%) Incident Management
3 31 (7.24%) Patch Management
3 31 (7.24%) Service Management
4 29 (6.78%) Change Management
5 26 (6.07%) Service Delivery
6 19 (4.44%) Problem Management
7 17 (3.97%) Change Control
8 16 (3.74%) Mobile Device Management
9 14 (3.27%) Coaching
9 14 (3.27%) Continuous Improvement
9 14 (3.27%) ITIL V3
9 14 (3.27%) Time Management
10 12 (2.80%) Disaster Recovery
11 11 (2.57%) Asset Management
12 10 (2.34%) CRM
13 9 (2.10%) Electronic Trading
13 9 (2.10%) Logistics
14 8 (1.87%) E-Commerce
15 7 (1.64%) Data Protection
Programming Languages
1 30 (7.01%) SQL
2 15 (3.50%) C
3 11 (2.57%) JavaScript
4 9 (2.10%) C#
5 3 (0.70%) PHP
5 3 (0.70%) VB
6 1 (0.23%) PowerShell
6 1 (0.23%) T-SQL
6 1 (0.23%) VBA
Qualifications
1 47 (10.98%) Microsoft Certification
2 37 (8.64%) Degree
3 30 (7.01%) MCSE
4 22 (5.14%) ITIL Certification
5 15 (3.50%) MCITP
5 15 (3.50%) MCP
6 12 (2.80%) MCSA
7 9 (2.10%) MCDST
8 8 (1.87%) CCNA
8 8 (1.87%) Cisco Certification
9 5 (1.17%) A+ Certification
10 4 (0.93%) MCTS
11 2 (0.47%) ACTC
11 2 (0.47%) ITIL Foundation Certificate
12 1 (0.23%) DBS Check
12 1 (0.23%) DV Cleared
12 1 (0.23%) GNVQ
12 1 (0.23%) MCT
12 1 (0.23%) SC Cleared
12 1 (0.23%) Security Cleared
Quality Assurance & Compliance
1 24 (5.61%) SLA
System Software
1 223 (52.10%) Active Directory
2 18 (4.21%) VMware Infrastructure
3 14 (3.27%) XenApp
4 9 (2.10%) Hyper-V
5 7 (1.64%) XenDesktop
6 3 (0.70%) Virtual Servers
7 2 (0.47%) Virtual Machines
7 2 (0.47%) VMware ESX
8 1 (0.23%) Microsoft App-V
8 1 (0.23%) Microsoft Virtual Server
8 1 (0.23%) Terminal Services
8 1 (0.23%) Virtual Desktop
8 1 (0.23%) VMware ESXi
8 1 (0.23%) XenServer
Systems Management
1 5 (1.17%) SCCM
2 3 (0.70%) Backup Exec
3 2 (0.47%) Failover Clustering
4 1 (0.23%) DameWare
4 1 (0.23%) WSUS
Vendors
1 155 (36.21%) Microsoft
2 63 (14.72%) Citrix
3 46 (10.75%) Apple
4 42 (9.81%) iManage
5 23 (5.37%) VMware
6 17 (3.97%) Avaya
7 15 (3.50%) Cisco
8 14 (3.27%) Sophos
9 13 (3.04%) ServiceNow
10 11 (2.57%) Bloomberg
11 10 (2.34%) HP
12 7 (1.64%) Adobe
12 7 (1.64%) Dell
12 7 (1.64%) Oracle
13 5 (1.17%) FactSet
13 5 (1.17%) Remedy
14 4 (0.93%) Altiris
14 4 (0.93%) Blue Coat
14 4 (0.93%) Bomgar
14 4 (0.93%) CheckPoint
London
Etech Partners
Salary: Up to £21,000 per annum + Benefits
Posted: 5 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Central London / West End
Eaglecliff
Salary: From £45,000 to £55,000 per annum + Benefits
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + ben
Posted: 4 days ago
Harrow
Capita Resourcing Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 6 days ago
Upminster
Hays London City Cheapside
Salary: £18000.00 - £20000.00 per annum
Posted: 14 days ago
London
Opilio Recruitment
Salary: £25k - 30k per year
Posted: 4 days ago
London, South East
MI6
Salary: £31,959 - £34,553 (depending on skills)
Posted: 15 days ago
City, London
Wynyard Group
Salary: From £24,000 to £34,000 per annum + bonus + benefits
Posted: 11 days ago
City of London
AWD online
Salary: £18,000 - £22,000 per annum
Posted: 20 days ago