The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 465 503 484
Rank change year-on-year
+38 -19
Permanent jobs requiring a 1st Line Support 137 167 192
As % of all permanent IT jobs located in London 0.38% 0.38% 0.42%
As % of the Job Titles category 0.40% 0.39% 0.44%
Number of salaries quoted 128 153 172
Median salary £25,000 £24,000 £23,500
Median salary % change year-on-year
+4.16% +2.12%
90% offered a salary of more than £21,000 £19,500 £20,000
10% offered a salary of more than £33,637 £32,000 £31,500
UK excluding London median salary £21,000 £20,500 £19,750
% change year-on-year
+2.43% +3.79%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
34240 42369 43958
As % of all permanent IT jobs located in London 95.86% 96.21% 96.19%
Number of salaries quoted 29206 36028 37344
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 2 December 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 16 £21,750 +1.16% 1
Dagenham +10 6 - -
Romford - 3 £21,500 -
Surbiton - 3 £20,750 -
Croydon +3 2 £19,500 -18.75% 1
Hammersmith +11 1 £26,000 -35.00%
Barnet - 1 £21,500 -
Chessington - 1 £25,500 -
Wembley - 1 £23,750 -
Docklands, London - 1 £24,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 2 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 237 (75.24%) Windows
2 168 (53.33%) Active Directory
3 155 (49.21%) Microsoft
4 131 (41.59%) MS Office
5 108 (34.29%) ITIL
6 103 (32.70%) Windows 7
7 85 (26.98%) MS Excel
8 54 (17.14%) Apple
9 52 (16.51%) Windows Server
10 50 (15.87%) Finance
10 50 (15.87%) Windows XP
11 44 (13.97%) Windows 8
12 41 (13.02%) Citrix
13 39 (12.38%) Incident Management
13 39 (12.38%) Microsoft Certification
14 38 (12.06%) MS Exchange
15 34 (10.79%) Windows Server 2008
16 33 (10.48%) iManage
17 32 (10.16%) Service Delivery
18 31 (9.84%) TCP/IP
18 31 (9.84%) SLA
18 31 (9.84%) Skype for Business
19 29 (9.21%) WAN
20 28 (8.89%) Degree
21 26 (8.25%) Service Management
22 25 (7.94%) LAN
23 24 (7.62%) Office 365
24 23 (7.30%) Windows 10
24 23 (7.30%) DNS
24 23 (7.30%) SQL

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (12.06%) MS Exchange
2 31 (9.84%) Skype for Business
3 10 (3.17%) IIS
3 10 (3.17%) SharePoint
4 7 (2.22%) Exchange Server 2007
4 7 (2.22%) Exchange Server 2010
5 6 (1.90%) Exchange Server 2003
6 4 (1.27%) Exchange Server 2013
7 1 (0.32%) Blackberry Enterprise Server
7 1 (0.32%) JBoss
7 1 (0.32%) SharePoint 2010
Applications
1 131 (41.59%) MS Office
2 85 (26.98%) MS Excel
3 3 (0.95%) MS PowerPoint
4 2 (0.63%) InfoPath
4 2 (0.63%) MS Visio
5 1 (0.32%) Photoshop
Business Applications
1 3 (0.95%) Dynamics CRM
2 1 (0.32%) Dynamics NAV
Cloud Services
1 24 (7.62%) Office 365
2 1 (0.32%) G Suite
2 1 (0.32%) Mimecast
Communications & Networking
1 31 (9.84%) TCP/IP
2 29 (9.21%) WAN
3 25 (7.94%) LAN
4 23 (7.30%) DNS
5 21 (6.67%) Firewall
5 21 (6.67%) VPN
6 16 (5.08%) DHCP
7 13 (4.13%) VoIP
8 12 (3.81%) Internet
9 8 (2.54%) NAS
10 7 (2.22%) SAN
11 6 (1.90%) FTP
12 5 (1.59%) Skype
12 5 (1.59%) Wireless
13 2 (0.63%) Remote Desktop
13 2 (0.63%) Unified Communications
13 2 (0.63%) Wi-Fi
14 1 (0.32%) DECT
14 1 (0.32%) Intranet
14 1 (0.32%) IP Telephony
Database & Business Intelligence
1 21 (6.67%) SQL Server
2 4 (1.27%) SQL Server 2005
2 4 (1.27%) SQL Server 2008
3 2 (0.63%) Oracle Reports
4 1 (0.32%) Crystal Reports
4 1 (0.32%) PostgreSQL
4 1 (0.32%) RDBMS
4 1 (0.32%) Relational Database
General
1 50 (15.87%) Finance
2 19 (6.03%) Banking
2 19 (6.03%) Telecoms
3 13 (4.13%) Law
3 13 (4.13%) Legal
4 10 (3.17%) Retail
5 9 (2.86%) Front Office
6 8 (2.54%) Marketing
7 6 (1.90%) Back Office
7 6 (1.90%) German Language
8 5 (1.59%) French Language
9 4 (1.27%) Advertising
10 3 (0.95%) Financial Institution
11 2 (0.63%) Games
11 2 (0.63%) Japanese Language
12 1 (0.32%) Electronics
12 1 (0.32%) Investment Banking
12 1 (0.32%) Private Banking
12 1 (0.32%) Spanish Language
12 1 (0.32%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 19 (6.03%) XML
2 17 (5.40%) .NET
3 15 (4.76%) Web Services
4 9 (2.86%) EDI
4 9 (2.86%) SOAP
5 6 (1.90%) ASP.NET
5 6 (1.90%) XSL
6 4 (1.27%) HTML
7 2 (0.63%) CSS
7 2 (0.63%) XMPP
8 1 (0.32%) DHTML
8 1 (0.32%) FIX Protocol
Miscellaneous
1 19 (6.03%) Blackberry
2 17 (5.40%) Smartphone
2 17 (5.40%) Video Conferencing
3 12 (3.81%) iPad
4 11 (3.49%) iPhone
5 7 (2.22%) Computer Science
5 7 (2.22%) EPoS
6 6 (1.90%) Analytical Skills
7 5 (1.59%) NHS
8 4 (1.27%) Client/Server
8 4 (1.27%) Data Centre
8 4 (1.27%) Driving Licence
9 3 (0.95%) Fixed Income
9 3 (0.95%) Hedge funds
10 2 (0.63%) Foreign Exchange (FX)
10 2 (0.63%) Management Information System
10 2 (0.63%) PACS
10 2 (0.63%) User Experience
10 2 (0.63%) Video Editing
11 1 (0.32%) Enterprise Software
Operating Systems
1 237 (75.24%) Windows
2 103 (32.70%) Windows 7
3 52 (16.51%) Windows Server
4 50 (15.87%) Windows XP
5 44 (13.97%) Windows 8
6 34 (10.79%) Windows Server 2008
7 23 (7.30%) Windows 10
8 22 (6.98%) Mac OS X
9 19 (6.03%) Windows Server 2003
10 18 (5.71%) Linux
11 15 (4.76%) Windows Server 2012
12 10 (3.17%) Mac OS
12 10 (3.17%) Unix
13 5 (1.59%) Apple iOS
14 4 (1.27%) Android
15 1 (0.32%) VMS
15 1 (0.32%) Windows 2000 Server
15 1 (0.32%) Windows NT
Processes & Methodologies
1 108 (34.29%) ITIL
2 39 (12.38%) Incident Management
3 32 (10.16%) Service Delivery
4 26 (8.25%) Service Management
5 18 (5.71%) Problem Management
6 16 (5.08%) Time Management
7 14 (4.44%) Change Management
8 13 (4.13%) ITSM
9 12 (3.81%) Asset Management
10 10 (3.17%) Change Control
10 10 (3.17%) Coaching
10 10 (3.17%) CRM
10 10 (3.17%) Trend Analysis
11 9 (2.86%) Continuous Improvement
12 8 (2.54%) Root Cause Analysis
12 8 (2.54%) Stakeholder Management
13 6 (1.90%) Disaster Recovery
13 6 (1.90%) MVC
14 5 (1.59%) Project Management
14 5 (1.59%) Workflow
Programming Languages
1 23 (7.30%) SQL
2 6 (1.90%) C#
2 6 (1.90%) VB
3 4 (1.27%) C
4 2 (0.63%) Java
5 1 (0.32%) Google Apps Script
5 1 (0.32%) JavaScript
Qualifications
1 39 (12.38%) Microsoft Certification
2 28 (8.89%) Degree
3 19 (6.03%) MCSE
4 18 (5.71%) MCITP
5 15 (4.76%) MCP
6 14 (4.44%) ITIL Certification
7 5 (1.59%) Cisco Certification
8 4 (1.27%) CCNA
8 4 (1.27%) MCT
8 4 (1.27%) MCTS
9 3 (0.95%) A+ Certification
10 2 (0.63%) MCSA
11 1 (0.32%) Avaya Certification
11 1 (0.32%) GNVQ
11 1 (0.32%) HNC
11 1 (0.32%) MCDST
Quality Assurance & Compliance
1 31 (9.84%) SLA
2 1 (0.32%) Data Quality
2 1 (0.32%) QA
System Software
1 168 (53.33%) Active Directory
2 6 (1.90%) VMware Infrastructure
2 6 (1.90%) XenApp
3 5 (1.59%) Hyper-V
4 4 (1.27%) Microsoft App-V
5 2 (0.63%) Microsoft Virtual Server
5 2 (0.63%) Virtual Servers
5 2 (0.63%) XenDesktop
6 1 (0.32%) VMware Workstation
6 1 (0.32%) vSphere
Systems Management
1 3 (0.95%) Backup Exec
1 3 (0.95%) SCOM
2 2 (0.63%) Microsoft Data Protection Manager
2 2 (0.63%) Norton AntiVirus
2 2 (0.63%) SCCM
3 1 (0.32%) AirWatch
3 1 (0.32%) Casper Suite
3 1 (0.32%) Failover Clustering
3 1 (0.32%) SCSM
3 1 (0.32%) SCVMM
Vendors
1 155 (49.21%) Microsoft
2 54 (17.14%) Apple
3 41 (13.02%) Citrix
4 33 (10.48%) iManage
5 21 (6.67%) VMware
6 11 (3.49%) Cisco
7 9 (2.86%) Dell
7 9 (2.86%) Oracle
7 9 (2.86%) ServiceNow
7 9 (2.86%) Sophos
8 7 (2.22%) HP
9 6 (1.90%) Avaya
9 6 (1.90%) Remedy
10 4 (1.27%) Mitel
11 3 (0.95%) Adobe
11 3 (0.95%) Altiris
11 3 (0.95%) Bomgar
12 2 (0.63%) Facebook
12 2 (0.63%) MobileIron
12 2 (0.63%) Tableau
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