The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 465 498 487
Rank change year-on-year
+33 -11
Permanent jobs requiring a 1st Line Support 169 124 140
As % of all permanent IT jobs located in London 0.39% 0.28% 0.30%
As % of the Job Titles category 0.41% 0.30% 0.31%
Number of salaries quoted 156 109 123
Average salary £23,500 £23,000 £23,000
Average salary % change year-on-year
+2.17% -
90% offered a salary of more than £20,000 £20,000 £19,000
10% offered a salary of more than £30,000 £33,000 £26,000
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41068 41891 44489
As % of all permanent IT jobs located in London 93.90% 93.97% 94.41%
Number of salaries quoted 35022 34487 38469
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,500 £75,000 £78,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 24 December 2014.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 35 £22,750 -12.50% 3
Croydon +21 15 £24,000 +9.09% 1
Bromley +24 11 £22,500 -
Surbiton - 4 £19,000 -
Wimbledon - 3 £24,000 -
Chessington -8 2 £21,250 +11.84%
Grays - 2 £20,000 -
Hounslow -8 1 £21,000 -8.69%
Docklands, London -13 1 - -
Barnet - 1 £22,500 -
Feltham - 1 £18,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 201 (69.79%) Windows
2 157 (54.51%) Active Directory
3 141 (48.96%) Microsoft
4 126 (43.75%) MS Office
5 99 (34.38%) Windows 7
6 84 (29.17%) Windows XP
7 72 (25.00%) MS Excel
8 67 (23.26%) ITIL
9 54 (18.75%) Citrix
10 50 (17.36%) MS Exchange
10 50 (17.36%) Finance
11 40 (13.89%) TCP/IP
11 40 (13.89%) Blackberry
12 38 (13.19%) Windows 8
13 32 (11.11%) Degree
14 31 (10.76%) Internet
14 31 (10.76%) Firewall
15 29 (10.07%) Microsoft Certification
16 28 (9.72%) Legal
16 28 (9.72%) VMware
17 26 (9.03%) Windows Server 2008
18 24 (8.33%) Windows Server 2003
19 23 (7.99%) Law
20 21 (7.29%) SLA
21 20 (6.94%) MCP
21 20 (6.94%) Cisco
22 19 (6.60%) Apple
22 19 (6.60%) Exchange Server 2013
23 18 (6.25%) Mac OS X
24 17 (5.90%) Exchange Server 2003

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (17.36%) MS Exchange
2 19 (6.60%) Exchange Server 2013
3 17 (5.90%) Exchange Server 2003
4 14 (4.86%) IBM Notes
5 10 (3.47%) Blackberry Enterprise Server
5 10 (3.47%) Exchange Server 2007
6 6 (2.08%) SharePoint
7 4 (1.39%) Lync
7 4 (1.39%) Exchange Server 2010
8 3 (1.04%) WorkSite
9 1 (0.35%) IIS
9 1 (0.35%) SharePoint 2013
Applications
1 126 (43.75%) MS Office
2 72 (25.00%) MS Excel
3 15 (5.21%) MS PowerPoint
4 1 (0.35%) MS Visio
4 1 (0.35%) InDesign
Business Applications
1 3 (1.04%) Dynamics AX
2 1 (0.35%) Eikon
2 1 (0.35%) Dynamics CRM
Cloud Services
1 8 (2.78%) Office 365
2 2 (0.69%) SaaS
Communications & Networking
1 40 (13.89%) TCP/IP
2 31 (10.76%) Internet
2 31 (10.76%) Firewall
3 15 (5.21%) LAN
4 13 (4.51%) DNS
5 10 (3.47%) VPN
6 8 (2.78%) IP Telephony
7 7 (2.43%) DHCP
8 6 (2.08%) WAN
9 5 (1.74%) Network Security
10 4 (1.39%) VoIP
11 3 (1.04%) Wireless
12 2 (0.69%) Intranet
12 2 (0.69%) DSL
12 2 (0.69%) ADSL
12 2 (0.69%) Broadband
13 1 (0.35%) VLAN
13 1 (0.35%) Cisco IOS
13 1 (0.35%) Structured Cabling
Database & Business Intelligence
1 5 (1.74%) SQL Server
2 2 (0.69%) SQL Server Reporting Services
3 1 (0.35%) SQL Server 2005
3 1 (0.35%) SQL Server 2008
3 1 (0.35%) Crystal Reports
General
1 50 (17.36%) Finance
2 28 (9.72%) Legal
3 23 (7.99%) Law
4 16 (5.56%) Banking
5 10 (3.47%) Advertising
6 8 (2.78%) Retail
6 8 (2.78%) Investment Banking
7 7 (2.43%) Telecoms
8 5 (1.74%) Marketing
9 4 (1.39%) Front Office
10 3 (1.04%) Multimedia
10 3 (1.04%) Japanese Language
11 2 (0.69%) French Language
11 2 (0.69%) Pharmaceutical
12 1 (0.35%) Financial Institution
12 1 (0.35%) Back Office
Libraries, Frameworks & Software Standards
1 2 (0.69%) HTML
1 2 (0.69%) COM
1 2 (0.69%) LINQ
2 1 (0.35%) Mason
2 1 (0.35%) Middleware
Miscellaneous
1 40 (13.89%) Blackberry
2 10 (3.47%) Analytical Skills
3 5 (1.74%) Thin Client
3 5 (1.74%) Fat Client
4 4 (1.39%) Digital Media
5 3 (1.04%) New Media
5 3 (1.04%) Computer Science
5 3 (1.04%) Derivative
5 3 (1.04%) Equity Derivative
5 3 (1.04%) iPhone
6 2 (0.69%) Hedge funds
6 2 (0.69%) Management Information System
6 2 (0.69%) AS400
6 2 (0.69%) SecurID
6 2 (0.69%) PDA
6 2 (0.69%) Video Conferencing
6 2 (0.69%) Enterprise Software
6 2 (0.69%) Mobile Banking
6 2 (0.69%) User Experience
7 1 (0.35%) Smartphone
Operating Systems
1 201 (69.79%) Windows
2 99 (34.38%) Windows 7
3 84 (29.17%) Windows XP
4 38 (13.19%) Windows 8
5 26 (9.03%) Windows Server 2008
6 24 (8.33%) Windows Server 2003
7 18 (6.25%) Mac OS X
8 16 (5.56%) Mac OS
9 15 (5.21%) Windows Server 2012
10 4 (1.39%) Windows Vista
10 4 (1.39%) Windows 2000
11 3 (1.04%) Linux
11 3 (1.04%) Android
11 3 (1.04%) Apple iOS
12 1 (0.35%) UNIX
Processes & Methodologies
1 67 (23.26%) ITIL
2 16 (5.56%) E-Commerce
3 11 (3.82%) CRM
4 9 (3.13%) Service Management
5 8 (2.78%) Incident Management
5 8 (2.78%) ITIL V3
6 6 (2.08%) Investment Management
6 6 (2.08%) Network Management
7 5 (1.74%) Asset Management
8 4 (1.39%) Document Management
8 4 (1.39%) Service Delivery
8 4 (1.39%) Service Desk Management
9 3 (1.04%) Data Entry
9 3 (1.04%) Time Management
9 3 (1.04%) Mentoring
9 3 (1.04%) Software Testing
9 3 (1.04%) Web Design
9 3 (1.04%) Agile Software Development
10 2 (0.69%) Risk Management
10 2 (0.69%) Fund Management
Programming Languages
1 7 (2.43%) SQL
2 5 (1.74%) Python
3 4 (1.39%) C
4 2 (0.69%) C#
4 2 (0.69%) C++
4 2 (0.69%) Java
4 2 (0.69%) JavaScript
4 2 (0.69%) PHP
4 2 (0.69%) VBA
5 1 (0.35%) VBScript
5 1 (0.35%) VB
5 1 (0.35%) Perl
5 1 (0.35%) Bash Shell
Qualifications
1 32 (11.11%) Degree
2 29 (10.07%) Microsoft Certification
3 20 (6.94%) MCP
4 14 (4.86%) MCSE
4 14 (4.86%) CCNA
4 14 (4.86%) Cisco Certification
5 12 (4.17%) MCSA
6 10 (3.47%) ITIL Foundation Certificate
7 7 (2.43%) Security Cleared
8 6 (2.08%) MCITP
9 5 (1.74%) MCTS
9 5 (1.74%) ITIL Certification
9 5 (1.74%) CCNP
10 4 (1.39%) A+ Certification
11 3 (1.04%) Citrix Certification
11 3 (1.04%) SC Cleared
11 3 (1.04%) CCIA
12 1 (0.35%) CCENT
12 1 (0.35%) MOS
Quality Assurance & Compliance
1 21 (7.29%) SLA
2 1 (0.35%) Sarbanes-Oxley
System Software
1 157 (54.51%) Active Directory
2 10 (3.47%) VMware Infrastructure
3 5 (1.74%) Hyper-V
4 3 (1.04%) VMware Server
4 3 (1.04%) vSphere
5 1 (0.35%) XenApp
5 1 (0.35%) Terminal Services
Systems Management
1 4 (1.39%) SCCM
2 1 (0.35%) Systems Management Server (SMS)
2 1 (0.35%) DameWare
2 1 (0.35%) Backup Exec
2 1 (0.35%) WSUS
Vendors
1 141 (48.96%) Microsoft
2 54 (18.75%) Citrix
3 28 (9.72%) VMware
4 20 (6.94%) Cisco
5 19 (6.60%) Apple
6 15 (5.21%) Bloomberg
7 14 (4.86%) Reuters
7 14 (4.86%) Lotus
8 7 (2.43%) Avaya
9 6 (2.08%) RightFax
9 6 (2.08%) Sophos
9 6 (2.08%) Hummingbird
10 5 (1.74%) Juniper
10 5 (1.74%) HP
11 4 (1.39%) Fidessa
11 4 (1.39%) Mitel
12 3 (1.04%) Dell
12 3 (1.04%) Interwoven
13 2 (0.69%) Remedy
13 2 (0.69%) Progress
City of London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: Just now
London
Forman Computer Staff
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £24,000 per annum plus benefits
Posted: 6 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 7 days ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 7 days ago
City of London
Interquest - IQ Telecom
Salary: £20000 - £25000 per annum + Shift Allowance
Posted: 10 days ago
City of London
Quantica Technology - London
Salary: £18000 - £24000 per annum
Posted: 20 days ago