The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 480 502 511
Rank change year-on-year
+22 +9
Permanent jobs requiring a 1st Line Support 156 150 107
As % of all permanent IT jobs located in London 0.35% 0.31% 0.24%
As % of the Job Titles category 0.38% 0.33% 0.26%
Number of salaries quoted 143 131 93
Average salary £23,000 £22,500 £23,000
Average salary % change year-on-year
+2.22% -2.17%
90% offered a salary of more than £20,000 £19,000 £19,200
10% offered a salary of more than £30,000 £27,500 £27,500
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41415 45451 41396
As % of all permanent IT jobs located in London 93.27% 93.51% 93.47%
Number of salaries quoted 35104 38227 34621
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 27 July 2015.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 27 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 23 £23,500 -2.08% 7
Bromley +30 14 £22,500 +23.28%
Surbiton - 4 £19,000 -
Croydon 0 3 £18,500 -27.80%
Harrow - 3 £20,500 -
Wembley - 2 £22,000 -
Uxbridge - 1 £21,000 -
Chiswick - 1 £30,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 27 July 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 266 (71.89%) Windows
2 216 (58.38%) Active Directory
3 159 (42.97%) Microsoft
4 144 (38.92%) MS Office
5 118 (31.89%) Windows 7
6 94 (25.41%) MS Exchange
7 88 (23.78%) Windows XP
8 79 (21.35%) MS Excel
8 79 (21.35%) ITIL
9 75 (20.27%) Citrix
9 75 (20.27%) Finance
9 75 (20.27%) Windows Server 2008
10 64 (17.30%) VMware
10 64 (17.30%) Windows 8
11 57 (15.41%) Blackberry
11 57 (15.41%) SLA
12 47 (12.70%) TCP/IP
13 45 (12.16%) Microsoft Certification
13 45 (12.16%) Windows Server 2012
14 43 (11.62%) VMware Infrastructure
15 42 (11.35%) Degree
16 39 (10.54%) Windows Server 2003
16 39 (10.54%) Internet
17 37 (10.00%) Apple
18 33 (8.92%) Law
19 32 (8.65%) Mac OS X
20 31 (8.38%) Service Management
20 31 (8.38%) SQL
20 31 (8.38%) iPhone
20 31 (8.38%) Exchange Server 2010

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 27 July 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (25.41%) MS Exchange
2 31 (8.38%) Exchange Server 2010
3 28 (7.57%) Exchange Server 2003
4 26 (7.03%) Exchange Server 2013
5 23 (6.22%) Exchange Server 2007
6 18 (4.86%) Blackberry Enterprise Server
7 10 (2.70%) WorkSite
8 6 (1.62%) SharePoint
9 4 (1.08%) IBM Notes
9 4 (1.08%) Lync
10 2 (0.54%) WordPress
11 1 (0.27%) Site Server
11 1 (0.27%) CMS
Applications
1 144 (38.92%) MS Office
2 79 (21.35%) MS Excel
3 3 (0.81%) MS PowerPoint
3 3 (0.81%) Spreadsheet
4 1 (0.27%) Adobe Creative Suite
Business Applications
1 8 (2.16%) Dynamics GP
2 2 (0.54%) HiPortfolio
Cloud Services
1 11 (2.97%) Office 365
2 2 (0.54%) SaaS
3 1 (0.27%) PaaS
3 1 (0.27%) Google Apps
3 1 (0.27%) Mimecast
3 1 (0.27%) Google Analytics
Communications & Networking
1 47 (12.70%) TCP/IP
2 39 (10.54%) Internet
3 28 (7.57%) DNS
4 25 (6.76%) VPN
5 21 (5.68%) Firewall
6 18 (4.86%) DHCP
7 14 (3.78%) VoIP
8 13 (3.51%) LAN
9 12 (3.24%) SAN
10 9 (2.43%) WAN
10 9 (2.43%) Wi-Fi
11 8 (2.16%) Ethernet
12 6 (1.62%) ADSL
12 6 (1.62%) Broadband
13 5 (1.35%) Wireless
13 5 (1.35%) IP Telephony
14 4 (1.08%) Structured Cabling
15 3 (0.81%) iSCSI
16 2 (0.54%) WebEx
16 2 (0.54%) DMZ
Database & Business Intelligence
1 15 (4.05%) SQL Server
2 3 (0.81%) SQL Server 2008
2 3 (0.81%) SQL Server 2012
2 3 (0.81%) Relational Database
3 1 (0.27%) Crystal Reports
3 1 (0.27%) SQL Server 2000
General
1 75 (20.27%) Finance
2 33 (8.92%) Law
3 22 (5.95%) Legal
4 18 (4.86%) Banking
5 13 (3.51%) Advertising
6 6 (1.62%) Telecoms
7 4 (1.08%) Retail
7 4 (1.08%) Marketing
8 3 (0.81%) Games
9 2 (0.54%) French Language
9 2 (0.54%) Local Government
9 2 (0.54%) Publishing
9 2 (0.54%) Financial Institution
9 2 (0.54%) Back Office
10 1 (0.27%) Electronics
10 1 (0.27%) Pharmaceutical
10 1 (0.27%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (1.35%) HTML
2 4 (1.08%) X-Windows
2 4 (1.08%) jQuery
3 3 (0.81%) XML
4 2 (0.54%) HTML5
4 2 (0.54%) CSS3
4 2 (0.54%) .NET
4 2 (0.54%) ASP.NET
4 2 (0.54%) CSS
4 2 (0.54%) Web Services
5 1 (0.27%) FIX Protocol
Miscellaneous
1 57 (15.41%) Blackberry
2 31 (8.38%) iPhone
3 21 (5.68%) Video Conferencing
3 21 (5.68%) Analytical Skills
4 13 (3.51%) Management Information System
5 11 (2.97%) iPad
6 10 (2.70%) Mathematics
7 8 (2.16%) CMDB
8 6 (1.62%) Visualisation
9 4 (1.08%) Social Media
9 4 (1.08%) PDA
9 4 (1.08%) Data Centre
10 3 (0.81%) Mobile Computing
10 3 (0.81%) Enterprise Software
10 3 (0.81%) User Experience
10 3 (0.81%) Computer Science
11 2 (0.54%) Equities
11 2 (0.54%) New Media
12 1 (0.27%) Algorithms
12 1 (0.27%) Foreign Exchange (FX)
Operating Systems
1 266 (71.89%) Windows
2 118 (31.89%) Windows 7
3 88 (23.78%) Windows XP
4 75 (20.27%) Windows Server 2008
5 64 (17.30%) Windows 8
6 45 (12.16%) Windows Server 2012
7 39 (10.54%) Windows Server 2003
8 32 (8.65%) Mac OS X
9 25 (6.76%) Mac OS
10 24 (6.49%) Apple iOS
11 22 (5.95%) Android
12 7 (1.89%) Windows Mobile
13 6 (1.62%) Windows Vista
14 5 (1.35%) Linux
15 3 (0.81%) Ubuntu
16 2 (0.54%) NetWare
16 2 (0.54%) Solaris
16 2 (0.54%) Mac OS X Server
17 1 (0.27%) Windows 2000 Server
17 1 (0.27%) Windows 2000
Processes & Methodologies
1 79 (21.35%) ITIL
2 31 (8.38%) Service Management
3 16 (4.32%) E-Commerce
4 10 (2.70%) Problem Management
5 8 (2.16%) Incident Management
6 7 (1.89%) CRM
6 7 (1.89%) Disaster Recovery
7 6 (1.62%) Root Cause Analysis
8 5 (1.35%) Service Delivery
8 5 (1.35%) Information Security
8 5 (1.35%) Agile Software Development
9 4 (1.08%) BCP
9 4 (1.08%) Web Development
9 4 (1.08%) Stakeholder Management
9 4 (1.08%) Document Management
9 4 (1.08%) Time Management
9 4 (1.08%) Data Protection
10 3 (0.81%) Business Continuity
10 3 (0.81%) ITSM
10 3 (0.81%) Change Management
Programming Languages
1 31 (8.38%) SQL
2 23 (6.22%) C
3 5 (1.35%) JavaScript
3 5 (1.35%) PowerShell
4 3 (0.81%) Bash Shell
4 3 (0.81%) Perl
4 3 (0.81%) PHP
4 3 (0.81%) T-SQL
4 3 (0.81%) Python
4 3 (0.81%) Ruby
5 2 (0.54%) C#
Qualifications
1 45 (12.16%) Microsoft Certification
2 42 (11.35%) Degree
3 21 (5.68%) MCP
4 20 (5.41%) MCSE
4 20 (5.41%) MCSA
5 6 (1.62%) CCNA
5 6 (1.62%) Cisco Certification
6 4 (1.08%) ITIL Certification
7 3 (0.81%) MOS
7 3 (0.81%) A+ Certification
8 2 (0.54%) HNC
8 2 (0.54%) ACTC
8 2 (0.54%) MCTS
8 2 (0.54%) MCITP
9 1 (0.27%) VMware Certified Professional (VCP)
9 1 (0.27%) ITIL Foundation Certificate
9 1 (0.27%) HND
Quality Assurance & Compliance
1 57 (15.41%) SLA
2 1 (0.27%) QA
System Software
1 216 (58.38%) Active Directory
2 43 (11.62%) VMware Infrastructure
3 9 (2.43%) VMware ESXi
4 4 (1.08%) VMware Server
4 4 (1.08%) XenApp
5 2 (0.54%) Terminal Server
5 2 (0.54%) StorNext
6 1 (0.27%) Terminal Services
6 1 (0.27%) VMware Workstation
6 1 (0.27%) Microsoft Virtual Server
6 1 (0.27%) XenServer
6 1 (0.27%) vSphere
6 1 (0.27%) Hyper-V
Systems Management
1 9 (2.43%) WSUS
2 8 (2.16%) ARCserve
3 5 (1.35%) Norton AntiVirus
3 5 (1.35%) SCCM
4 4 (1.08%) Backup Exec
5 2 (0.54%) MAILsweeper
6 1 (0.27%) DameWare
Vendors
1 159 (42.97%) Microsoft
2 75 (20.27%) Citrix
3 64 (17.30%) VMware
4 37 (10.00%) Apple
5 30 (8.11%) Cisco
6 23 (6.22%) McAfee
7 21 (5.68%) HP
8 15 (4.05%) Symantec
9 10 (2.70%) Bloomberg
10 8 (2.16%) Trend Micro
10 8 (2.16%) FactSet
10 8 (2.16%) SimCorp
10 8 (2.16%) CA
11 7 (1.89%) Adobe
12 6 (1.62%) Remedy
13 5 (1.35%) LANDesk
14 4 (1.08%) Mitel
14 4 (1.08%) Lotus
15 3 (0.81%) Avaya
15 3 (0.81%) Juniper
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