The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 429 490 508
Rank change year-on-year
+61 +18
Permanent jobs requiring a 1st Line Support 214 172 101
As % of all permanent IT jobs located in London 0.48% 0.35% 0.22%
As % of the Job Titles category 0.51% 0.38% 0.24%
Number of salaries quoted 173 150 79
Average salary £24,000 £22,500 £25,000
Average salary % change year-on-year
+6.66% -10.00%
90% offered a salary of more than £20,500 £19,950 £20,000
10% offered a salary of more than £28,000 £31,550 £30,000
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41776 45685 42411
As % of all permanent IT jobs located in London 93.57% 93.84% 93.96%
Number of salaries quoted 35245 37709 35803
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 27 April 2015.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 38 £24,250 -11.81% 5
Chessington +1 11 £24,000 +20.00% 1
Croydon +17 9 £18,500 -23.71% 2
Wimbledon -4 6 - -
Bromley +11 3 £22,500 -
Chiswick - 2 £26,000 -
Hillingdon - 2 £28,000 -
Kingston Upon Thames - 1 £21,500 - 1
Teddington - 1 £19,500 -
West Drayton - 1 £24,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 27 April 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 258 (71.47%) Windows
2 206 (57.06%) Active Directory
3 162 (44.88%) Microsoft
4 147 (40.72%) MS Office
5 122 (33.80%) Windows 7
6 94 (26.04%) MS Exchange
7 86 (23.82%) Windows XP
8 81 (22.44%) MS Excel
8 81 (22.44%) ITIL
9 78 (21.61%) Citrix
10 77 (21.33%) Finance
11 73 (20.22%) Windows Server 2008
12 69 (19.11%) Windows 8
13 60 (16.62%) Blackberry
14 58 (16.07%) VMware
15 54 (14.96%) Degree
15 54 (14.96%) SLA
16 44 (12.19%) Windows Server 2012
17 41 (11.36%) TCP/IP
17 41 (11.36%) Internet
18 40 (11.08%) Microsoft Certification
19 37 (10.25%) Windows Server 2003
20 36 (9.97%) Cisco
20 36 (9.97%) VMware Infrastructure
21 35 (9.70%) Apple
22 34 (9.42%) iPhone
23 31 (8.59%) Exchange Server 2010
24 30 (8.31%) SQL
25 29 (8.03%) MCP
26 28 (7.76%) Exchange Server 2003

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 27 April 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (26.04%) MS Exchange
2 31 (8.59%) Exchange Server 2010
3 28 (7.76%) Exchange Server 2003
4 25 (6.93%) Exchange Server 2013
5 22 (6.09%) Exchange Server 2007
6 19 (5.26%) Blackberry Enterprise Server
7 7 (1.94%) Lync
7 7 (1.94%) IBM Notes
8 5 (1.39%) SharePoint
9 4 (1.11%) WorkSite
10 2 (0.55%) WordPress
11 1 (0.28%) Site Server
Applications
1 147 (40.72%) MS Office
2 81 (22.44%) MS Excel
3 10 (2.77%) MS PowerPoint
4 1 (0.28%) Spreadsheet
4 1 (0.28%) Adobe Creative Suite
Business Applications
1 2 (0.55%) HiPortfolio
2 1 (0.28%) Remedy ITSM
Cloud Services
1 17 (4.71%) Office 365
2 4 (1.11%) SaaS
3 1 (0.28%) Google Analytics
Communications & Networking
1 41 (11.36%) TCP/IP
1 41 (11.36%) Internet
2 25 (6.93%) Firewall
2 25 (6.93%) VPN
2 25 (6.93%) DNS
3 14 (3.88%) DHCP
4 11 (3.05%) SAN
4 11 (3.05%) LAN
5 7 (1.94%) IP Telephony
6 6 (1.66%) WAN
6 6 (1.66%) ADSL
6 6 (1.66%) Broadband
7 3 (0.83%) Structured Cabling
8 2 (0.55%) Wi-Fi
8 2 (0.55%) Wireless
8 2 (0.55%) DSL
8 2 (0.55%) VoIP
8 2 (0.55%) DMZ
9 1 (0.28%) Intranet
9 1 (0.28%) WebEx
Database & Business Intelligence
1 10 (2.77%) SQL Server
2 4 (1.11%) SQL Server Reporting Services
3 3 (0.83%) SQL Server 2008
3 3 (0.83%) SQL Server 2012
3 3 (0.83%) Relational Database
4 2 (0.55%) SQL Server 2000
Development Applications
1 1 (0.28%) Hudson
General
1 77 (21.33%) Finance
2 27 (7.48%) Law
3 22 (6.09%) Legal
4 19 (5.26%) Banking
5 18 (4.99%) Advertising
6 5 (1.39%) Marketing
6 5 (1.39%) Retail
6 5 (1.39%) Telecoms
7 3 (0.83%) Pharmaceutical
7 3 (0.83%) Games
8 2 (0.55%) Front Office
8 2 (0.55%) Publishing
9 1 (0.28%) Japanese Language
9 1 (0.28%) Multimedia
9 1 (0.28%) Investment Banking
9 1 (0.28%) Financial Institution
9 1 (0.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (2.49%) HTML
2 3 (0.83%) XML
3 2 (0.55%) CSS
3 2 (0.55%) LINQ
3 2 (0.55%) jQuery
3 2 (0.55%) HTML5
3 2 (0.55%) CSS3
4 1 (0.28%) Middleware
4 1 (0.28%) FIX Protocol
Miscellaneous
1 60 (16.62%) Blackberry
2 34 (9.42%) iPhone
3 16 (4.43%) Analytical Skills
4 11 (3.05%) Management Information System
5 10 (2.77%) Video Conferencing
6 9 (2.49%) iPad
7 7 (1.94%) Mathematics
7 7 (1.94%) Computer Science
8 6 (1.66%) Visualisation
9 5 (1.39%) Enterprise Software
10 4 (1.11%) User Experience
10 4 (1.11%) Social Media
10 4 (1.11%) CMDB
10 4 (1.11%) Digital Media
11 3 (0.83%) New Media
11 3 (0.83%) Mobile Computing
11 3 (0.83%) PDA
12 2 (0.55%) Derivative
12 2 (0.55%) Statistics
12 2 (0.55%) Equities
Operating Systems
1 258 (71.47%) Windows
2 122 (33.80%) Windows 7
3 86 (23.82%) Windows XP
4 73 (20.22%) Windows Server 2008
5 69 (19.11%) Windows 8
6 44 (12.19%) Windows Server 2012
7 37 (10.25%) Windows Server 2003
8 25 (6.93%) Mac OS X
9 24 (6.65%) Mac OS
10 23 (6.37%) Android
11 15 (4.16%) Apple iOS
12 7 (1.94%) Windows Mobile
13 5 (1.39%) Windows Vista
13 5 (1.39%) Linux
14 3 (0.83%) Ubuntu
15 2 (0.55%) Mac OS X Server
15 2 (0.55%) Windows 2000
15 2 (0.55%) Solaris
15 2 (0.55%) NetWare
16 1 (0.28%) UNIX
Processes & Methodologies
1 81 (22.44%) ITIL
2 24 (6.65%) Service Management
3 18 (4.99%) E-Commerce
4 11 (3.05%) CRM
5 8 (2.22%) Service Delivery
6 6 (1.66%) Agile Software Development
6 6 (1.66%) Investment Management
7 5 (1.39%) Asset Management
7 5 (1.39%) Incident Management
7 5 (1.39%) Information Security
7 5 (1.39%) Service Desk Management
8 4 (1.11%) Root Cause Analysis
8 4 (1.11%) Stakeholder Management
8 4 (1.11%) Disaster Recovery
8 4 (1.11%) BCP
8 4 (1.11%) Problem Management
8 4 (1.11%) Time Management
8 4 (1.11%) Software Testing
9 3 (0.83%) Change Control
9 3 (0.83%) Network Management
Programming Languages
1 30 (8.31%) SQL
2 9 (2.49%) C
2 9 (2.49%) JavaScript
3 7 (1.94%) PHP
4 5 (1.39%) PowerShell
4 5 (1.39%) Python
5 4 (1.11%) Perl
5 4 (1.11%) Bash Shell
6 3 (0.83%) Ruby
6 3 (0.83%) T-SQL
7 2 (0.55%) VBA
8 1 (0.28%) C#
8 1 (0.28%) Java
Qualifications
1 54 (14.96%) Degree
2 40 (11.08%) Microsoft Certification
3 29 (8.03%) MCP
4 25 (6.93%) MCSA
5 23 (6.37%) MCSE
6 10 (2.77%) Cisco Certification
6 10 (2.77%) CCNA
7 7 (1.94%) ITIL Foundation Certificate
8 5 (1.39%) A+ Certification
9 4 (1.11%) MCTS
10 3 (0.83%) MCITP
10 3 (0.83%) ITIL Certification
10 3 (0.83%) MOS
10 3 (0.83%) CCNP
11 2 (0.55%) Citrix Certification
11 2 (0.55%) ACTC
11 2 (0.55%) Security Cleared
11 2 (0.55%) CCIA
12 1 (0.28%) HNC
12 1 (0.28%) HND
Quality Assurance & Compliance
1 54 (14.96%) SLA
2 1 (0.28%) Sarbanes-Oxley
2 1 (0.28%) QA
System Software
1 206 (57.06%) Active Directory
2 36 (9.97%) VMware Infrastructure
3 10 (2.77%) VMware ESXi
4 5 (1.39%) VMware Server
5 4 (1.11%) XenApp
6 3 (0.83%) Hyper-V
7 2 (0.55%) StorNext
8 1 (0.28%) vSphere
Systems Management
1 8 (2.22%) ARCserve
1 8 (2.22%) WSUS
2 7 (1.94%) SCCM
3 3 (0.83%) Norton AntiVirus
4 1 (0.28%) DameWare
4 1 (0.28%) Backup Exec
Vendors
1 162 (44.88%) Microsoft
2 78 (21.61%) Citrix
3 58 (16.07%) VMware
4 36 (9.97%) Cisco
5 35 (9.70%) Apple
6 23 (6.37%) McAfee
7 12 (3.32%) HP
8 11 (3.05%) Symantec
9 8 (2.22%) Remedy
9 8 (2.22%) Juniper
9 8 (2.22%) CA
10 7 (1.94%) Lotus
10 7 (1.94%) Adobe
11 5 (1.39%) Altiris
12 4 (1.11%) Sophos
12 4 (1.11%) Mitel
13 3 (0.83%) Bloomberg
13 3 (0.83%) LANDesk
13 3 (0.83%) Oracle
13 3 (0.83%) Avaya
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 2 days ago
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Wembley, Middlesex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
City, London
Coal IT Services
Salary: From £22,000 to £26,500 per annum + Bonus & Excellent Benefits Package
Posted: 3 days ago
City, London
AdRoc Group
Salary: From £28,000 to £40,000 per annum
Posted: 4 days ago
London
Square One Resources
Posted: 4 days ago
Croydon, Surrey
Senitor Associates
Salary: £20000 per annum
Posted: 5 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £24,000 per annum plus benefits
Posted: 5 days ago
London
EasyWebRecruitment.com
Salary: £18,000 - £20,000 dependent on experience
Posted: 5 days ago
City, London
Talent International
Salary: £18000 - £24000 per annum
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £26500.00 - £28500.00 per annum
Posted: 18 days ago
Kingston Upon Thames, Surrey
Guru Careers
Salary: £25 - 30k
Posted: 19 days ago
Greenwich, London
University of Greenwich
Salary: £15,765 to £18,549 plus £4,452 London weighting per annum
Posted: 24 days ago
Chessington
Recruitment Revolution Limited
Salary: £12,000 - £15,000
Posted: 26 days ago