The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 492 505 522
Rank change year-on-year
+13 +17
Permanent jobs requiring a 1st Line Support 132 118 125
As % of all permanent IT jobs located in London 0.28% 0.27% 0.25%
As % of the Job Titles category 0.30% 0.29% 0.26%
Number of salaries quoted 114 109 111
Average salary £23,000 £23,000 £23,000
90% offered a salary of more than £19,000 £19,500 £20,000
10% offered a salary of more than £29,200 £30,000 £30,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43977 41236 47790
As % of all permanent IT jobs located in London 93.41% 93.48% 94.56%
Number of salaries quoted 36739 34601 41479
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 29 August 2014.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 29 £25,500 +5.15% 2
Croydon -10 6 £24,000 +14.97% 1
Bromley - 3 £22,500 -
Sidcup +1 2 £22,000 -2.22%
Hounslow -7 2 £21,000 -6.66%
Wimbledon - 2 £27,000 -
Enfield +3 1 - -
Chislehurst - 1 £19,000 -
Teddington - 1 £19,500 -
Paddington - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 213 (70.76%) Windows
2 140 (46.51%) Active Directory
3 137 (45.51%) MS Office
4 126 (41.86%) Microsoft
5 104 (34.55%) Windows 7
6 90 (29.90%) MS Excel
7 68 (22.59%) MS Exchange
8 62 (20.60%) Citrix
9 61 (20.27%) Windows XP
10 56 (18.60%) Finance
11 53 (17.61%) ITIL
12 39 (12.96%) TCP/IP
13 38 (12.62%) Blackberry
14 37 (12.29%) Windows 8
15 33 (10.96%) Internet
15 33 (10.96%) Microsoft Certification
16 32 (10.63%) Windows Server 2008
17 31 (10.30%) Degree
17 31 (10.30%) VMware
18 30 (9.97%) Mac OS X
19 29 (9.63%) Law
20 28 (9.30%) Firewall
21 26 (8.64%) Windows Server 2003
22 24 (7.97%) HP
22 24 (7.97%) Legal
22 24 (7.97%) Banking
22 24 (7.97%) Exchange Server 2010
23 20 (6.64%) MCSE
24 19 (6.31%) SQL
24 19 (6.31%) Cisco

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (22.59%) MS Exchange
2 24 (7.97%) Exchange Server 2010
3 17 (5.65%) Exchange Server 2003
4 15 (4.98%) SharePoint
5 13 (4.32%) Exchange Server 2007
5 13 (4.32%) Blackberry Enterprise Server
6 10 (3.32%) IBM Notes
6 10 (3.32%) SharePoint 2010
6 10 (3.32%) SharePoint 2013
7 9 (2.99%) Exchange Server 2013
8 5 (1.66%) WorkSite
9 3 (1.00%) Lync
9 3 (1.00%) IIS
Applications
1 137 (45.51%) MS Office
2 90 (29.90%) MS Excel
3 8 (2.66%) MS PowerPoint
4 2 (0.66%) Final Cut Pro
5 1 (0.33%) InDesign
Business Applications
1 8 (2.66%) Dynamics AX
2 1 (0.33%) Eikon
2 1 (0.33%) SAP Oil and Gas
Cloud Services
1 8 (2.66%) Office 365
2 4 (1.33%) Google Apps
3 3 (1.00%) Microsoft Azure
Communications & Networking
1 39 (12.96%) TCP/IP
2 33 (10.96%) Internet
3 28 (9.30%) Firewall
4 13 (4.32%) LAN
5 11 (3.65%) Wireless
6 9 (2.99%) Extranet
6 9 (2.99%) DHCP
6 9 (2.99%) VPN
6 9 (2.99%) DNS
6 9 (2.99%) Intranet
7 6 (1.99%) VoIP
7 6 (1.99%) WAN
8 5 (1.66%) IP Telephony
9 4 (1.33%) Network Security
9 4 (1.33%) FTP
10 3 (1.00%) Cisco IOS
11 2 (0.66%) Structured Cabling
12 1 (0.33%) DVB
Database & Business Intelligence
1 12 (3.99%) SQL Server
2 4 (1.33%) FileMaker
3 1 (0.33%) Crystal Reports
Development Applications
1 1 (0.33%) Ant
General
1 56 (18.60%) Finance
2 29 (9.63%) Law
3 24 (7.97%) Legal
3 24 (7.97%) Banking
4 9 (2.99%) Investment Banking
5 8 (2.66%) Japanese Language
6 7 (2.33%) Marketing
6 7 (2.33%) Advertising
7 6 (1.99%) Retail
8 5 (1.66%) Telecoms
8 5 (1.66%) Mandarin Language
8 5 (1.66%) French Language
9 3 (1.00%) Billing
10 2 (0.66%) Publishing
10 2 (0.66%) Manufacturing
10 2 (0.66%) Financial Institution
10 2 (0.66%) German Language
11 1 (0.33%) Italian Language
11 1 (0.33%) Turkish Language
11 1 (0.33%) Front Office
Libraries, Frameworks & Software Standards
1 3 (1.00%) HTML
1 3 (1.00%) .NET
1 3 (1.00%) ASP.NET
1 3 (1.00%) CSS
Miscellaneous
1 38 (12.62%) Blackberry
2 16 (5.32%) iPad
3 12 (3.99%) Video Conferencing
4 5 (1.66%) iPhone
4 5 (1.66%) Thin Client
4 5 (1.66%) Computer Science
4 5 (1.66%) Fat Client
5 4 (1.33%) AS400
6 3 (1.00%) Management Information System
6 3 (1.00%) Replication
7 2 (0.66%) Hedge funds
7 2 (0.66%) Mobile Banking
8 1 (0.33%) Video on Demand
8 1 (0.33%) EqualLogic
8 1 (0.33%) DTV
8 1 (0.33%) Handset
Operating Systems
1 213 (70.76%) Windows
2 104 (34.55%) Windows 7
3 61 (20.27%) Windows XP
4 37 (12.29%) Windows 8
5 32 (10.63%) Windows Server 2008
6 30 (9.97%) Mac OS X
7 26 (8.64%) Windows Server 2003
8 8 (2.66%) Mac OS X Server
8 8 (2.66%) Mac OS
8 8 (2.66%) Apple iOS
9 6 (1.99%) Linux
10 4 (1.33%) Windows Server 2012
11 3 (1.00%) Windows 2000
12 1 (0.33%) Android
12 1 (0.33%) Windows Vista
12 1 (0.33%) UNIX
Processes & Methodologies
1 53 (17.61%) ITIL
2 11 (3.65%) CRM
3 10 (3.32%) ITSM
4 9 (2.99%) Incident Management
5 8 (2.66%) E-Commerce
6 7 (2.33%) Asset Management
7 6 (1.99%) Document Management
8 5 (1.66%) Investment Management
8 5 (1.66%) Time Management
8 5 (1.66%) ITIL V3
9 4 (1.33%) Service Delivery
10 3 (1.00%) Change Management
11 2 (0.66%) Marketing Intelligence
11 2 (0.66%) Project Management
11 2 (0.66%) Service Management
11 2 (0.66%) Fund Management
11 2 (0.66%) Software Deployment
11 2 (0.66%) Software Distribution
12 1 (0.33%) Service Desk Management
12 1 (0.33%) Kalman Filter
Programming Languages
1 19 (6.31%) SQL
2 12 (3.99%) C
3 4 (1.33%) VB
4 3 (1.00%) VB.NET
4 3 (1.00%) VBA
4 3 (1.00%) VB6
4 3 (1.00%) JavaScript
5 1 (0.33%) PHP
Qualifications
1 33 (10.96%) Microsoft Certification
2 31 (10.30%) Degree
3 20 (6.64%) MCSE
4 11 (3.65%) MCSA
5 8 (2.66%) ITIL Foundation Certificate
6 7 (2.33%) MCITP
6 7 (2.33%) MCP
7 6 (1.99%) MCTS
7 6 (1.99%) Security Cleared
8 4 (1.33%) CCNA
8 4 (1.33%) Cisco Certification
8 4 (1.33%) ITIL Certification
9 3 (1.00%) Network+ Certification
9 3 (1.00%) MCDST
9 3 (1.00%) A+ Certification
10 2 (0.66%) SC Cleared
11 1 (0.33%) DV Cleared
Quality Assurance & Compliance
1 17 (5.65%) SLA
2 1 (0.33%) QA
System Software
1 140 (46.51%) Active Directory
2 16 (5.32%) VMware Infrastructure
3 5 (1.66%) XenApp
4 4 (1.33%) Kerio MailServer
5 3 (1.00%) Hyper-V
6 2 (0.66%) Terminal Server
7 1 (0.33%) Terminal Services
7 1 (0.33%) VMware Server
7 1 (0.33%) vSphere
7 1 (0.33%) VMware ESXi
Systems Management
1 9 (2.99%) Cryoserver
2 5 (1.66%) SCCM
3 4 (1.33%) DameWare
4 3 (1.00%) Cisco CUCM
4 3 (1.00%) FortiGate
5 1 (0.33%) WSUS
Vendors
1 126 (41.86%) Microsoft
2 62 (20.60%) Citrix
3 31 (10.30%) VMware
4 24 (7.97%) HP
5 19 (6.31%) Cisco
6 18 (5.98%) Apple
7 15 (4.98%) Mitel
8 14 (4.65%) Juniper
9 10 (3.32%) Avaya
9 10 (3.32%) Lotus
9 10 (3.32%) McAfee
10 9 (2.99%) Riverbed
10 9 (2.99%) Websense
10 9 (2.99%) Open Text
10 9 (2.99%) Interwoven
11 7 (2.33%) Bloomberg
12 6 (1.99%) Adobe
12 6 (1.99%) Reuters
13 5 (1.66%) Google
14 4 (1.33%) Kerio
London
Venn Group - UK
Salary: 20000-24000 Per Annum
Posted: 15 hours ago
City, London
Redrock Consulting Ltd
Salary: £13000 - £25000 per annum + excellent training
Posted: 2 days ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 2 days ago
City, London
Harrington Starr
Posted: 6 days ago
Kingston upon Thames
Harrington Starr
Salary: £20000 - £24000 per annum
Posted: 7 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 15 days ago
Central London / West End
Allied Worldwide
Salary: From £15,000 to £20,000 per annum
Posted: 24 days ago