The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 500 483 509
Rank change year-on-year
-17 +26
Permanent jobs requiring a 1st Line Support 133 172 94
As % of all permanent IT jobs located in London 0.30% 0.35% 0.21%
As % of the Job Titles category 0.32% 0.37% 0.23%
Number of salaries quoted 118 152 80
Average salary £23,000 £22,500 £24,000
Average salary % change year-on-year
+2.22% -6.25%
90% offered a salary of more than £19,700 £19,000 £19,950
10% offered a salary of more than £30,000 £27,500 £27,500
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41608 45886 41320
As % of all permanent IT jobs located in London 93.35% 93.66% 93.69%
Number of salaries quoted 35298 38585 34779
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 3 July 2015.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 18 £23,000 -4.16% 5
Bromley +27 11 £22,500 - 1
Croydon +7 7 £18,500 -27.80%
Surbiton - 3 £19,000 -
Wembley - 2 £22,000 - 1
Harrow - 2 £20,500 -
Chiswick - 1 £30,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 258 (72.27%) Windows
2 211 (59.10%) Active Directory
3 154 (43.14%) Microsoft
4 138 (38.66%) MS Office
5 123 (34.45%) Windows 7
6 97 (27.17%) MS Exchange
7 84 (23.53%) Windows XP
8 81 (22.69%) MS Excel
9 79 (22.13%) Citrix
10 77 (21.57%) ITIL
11 76 (21.29%) Finance
12 73 (20.45%) Windows Server 2008
13 66 (18.49%) Windows 8
14 61 (17.09%) VMware
15 57 (15.97%) Blackberry
16 54 (15.13%) SLA
17 47 (13.17%) Degree
18 45 (12.61%) Windows Server 2012
19 42 (11.76%) Microsoft Certification
20 41 (11.48%) TCP/IP
21 40 (11.20%) VMware Infrastructure
22 38 (10.64%) Windows Server 2003
23 37 (10.36%) Internet
24 34 (9.52%) Apple
24 34 (9.52%) iPhone
25 32 (8.96%) Law
26 31 (8.68%) Mac OS X
26 31 (8.68%) Exchange Server 2010
27 30 (8.40%) Cisco
28 29 (8.12%) Service Management

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 97 (27.17%) MS Exchange
2 31 (8.68%) Exchange Server 2010
3 29 (8.12%) Exchange Server 2003
4 26 (7.28%) Exchange Server 2013
5 20 (5.60%) Exchange Server 2007
6 19 (5.32%) Blackberry Enterprise Server
7 10 (2.80%) WorkSite
8 6 (1.68%) SharePoint
9 5 (1.40%) Lync
10 3 (0.84%) IBM Notes
11 2 (0.56%) WordPress
12 1 (0.28%) Site Server
Applications
1 138 (38.66%) MS Office
2 81 (22.69%) MS Excel
3 3 (0.84%) MS PowerPoint
3 3 (0.84%) Spreadsheet
4 1 (0.28%) Adobe Creative Suite
Business Applications
1 7 (1.96%) Dynamics GP
2 2 (0.56%) HiPortfolio
3 1 (0.28%) Remedy ITSM
Cloud Services
1 13 (3.64%) Office 365
2 2 (0.56%) SaaS
3 1 (0.28%) Google Analytics
Communications & Networking
1 41 (11.48%) TCP/IP
2 37 (10.36%) Internet
3 25 (7.00%) VPN
3 25 (7.00%) DNS
4 20 (5.60%) Firewall
5 17 (4.76%) DHCP
6 12 (3.36%) LAN
7 11 (3.08%) VoIP
7 11 (3.08%) SAN
8 9 (2.52%) WAN
9 8 (2.24%) Wi-Fi
10 7 (1.96%) Ethernet
11 5 (1.40%) ADSL
11 5 (1.40%) Broadband
11 5 (1.40%) IP Telephony
12 4 (1.12%) Structured Cabling
13 3 (0.84%) Wireless
14 2 (0.56%) iSCSI
14 2 (0.56%) DMZ
15 1 (0.28%) Extranet
Database & Business Intelligence
1 14 (3.92%) SQL Server
2 3 (0.84%) SQL Server 2008
2 3 (0.84%) SQL Server 2012
2 3 (0.84%) Relational Database
3 2 (0.56%) SQL Server 2000
3 2 (0.56%) SQL Server Reporting Services
Development Applications
1 1 (0.28%) Hudson
General
1 76 (21.29%) Finance
2 32 (8.96%) Law
3 20 (5.60%) Legal
4 18 (5.04%) Banking
5 15 (4.20%) Advertising
6 5 (1.40%) Telecoms
7 4 (1.12%) Retail
7 4 (1.12%) Marketing
8 3 (0.84%) Games
9 2 (0.56%) French Language
9 2 (0.56%) Local Government
9 2 (0.56%) Publishing
9 2 (0.56%) Back Office
10 1 (0.28%) Pharmaceutical
10 1 (0.28%) Financial Institution
10 1 (0.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (1.68%) HTML
2 4 (1.12%) X-Windows
3 3 (0.84%) XML
4 2 (0.56%) jQuery
4 2 (0.56%) HTML5
4 2 (0.56%) CSS3
4 2 (0.56%) CSS
5 1 (0.28%) FIX Protocol
Miscellaneous
1 57 (15.97%) Blackberry
2 34 (9.52%) iPhone
3 20 (5.60%) Video Conferencing
4 14 (3.92%) Management Information System
4 14 (3.92%) Analytical Skills
5 11 (3.08%) iPad
6 10 (2.80%) Mathematics
7 7 (1.96%) CMDB
8 6 (1.68%) Computer Science
8 6 (1.68%) Visualisation
9 4 (1.12%) Social Media
9 4 (1.12%) PDA
9 4 (1.12%) User Experience
10 3 (0.84%) Enterprise Software
10 3 (0.84%) Mobile Computing
11 2 (0.56%) Equities
11 2 (0.56%) Data Centre
12 1 (0.28%) Derivative
12 1 (0.28%) Statistics
12 1 (0.28%) Handset
Operating Systems
1 258 (72.27%) Windows
2 123 (34.45%) Windows 7
3 84 (23.53%) Windows XP
4 73 (20.45%) Windows Server 2008
5 66 (18.49%) Windows 8
6 45 (12.61%) Windows Server 2012
7 38 (10.64%) Windows Server 2003
8 31 (8.68%) Mac OS X
9 27 (7.56%) Android
10 25 (7.00%) Apple iOS
10 25 (7.00%) Mac OS
11 7 (1.96%) Windows Mobile
11 7 (1.96%) Windows Vista
12 4 (1.12%) Linux
13 3 (0.84%) Ubuntu
14 2 (0.56%) NetWare
14 2 (0.56%) Solaris
14 2 (0.56%) Mac OS X Server
15 1 (0.28%) Windows 2000 Server
15 1 (0.28%) Windows 2000
Processes & Methodologies
1 77 (21.57%) ITIL
2 29 (8.12%) Service Management
3 17 (4.76%) E-Commerce
4 9 (2.52%) Problem Management
5 8 (2.24%) Service Delivery
6 7 (1.96%) CRM
7 6 (1.68%) Disaster Recovery
7 6 (1.68%) Incident Management
7 6 (1.68%) Root Cause Analysis
8 5 (1.40%) Information Security
9 4 (1.12%) Stakeholder Management
9 4 (1.12%) Business Continuity
9 4 (1.12%) ITSM
9 4 (1.12%) BCP
9 4 (1.12%) Investment Management
10 3 (0.84%) Time Management
10 3 (0.84%) Workflow
10 3 (0.84%) Change Control
10 3 (0.84%) Project Management
10 3 (0.84%) Agile Software Development
Programming Languages
1 26 (7.28%) SQL
2 18 (5.04%) C
3 6 (1.68%) JavaScript
4 5 (1.40%) PowerShell
5 4 (1.12%) PHP
6 3 (0.84%) Bash Shell
6 3 (0.84%) Python
6 3 (0.84%) Ruby
6 3 (0.84%) Perl
6 3 (0.84%) T-SQL
7 2 (0.56%) VBA
Qualifications
1 47 (13.17%) Degree
2 42 (11.76%) Microsoft Certification
3 22 (6.16%) MCSA
4 20 (5.60%) MCP
4 20 (5.60%) MCSE
5 5 (1.40%) ITIL Certification
6 4 (1.12%) MOS
6 4 (1.12%) CCNA
6 4 (1.12%) Cisco Certification
7 2 (0.56%) ACTC
7 2 (0.56%) MCITP
7 2 (0.56%) A+ Certification
7 2 (0.56%) ITIL Foundation Certificate
8 1 (0.28%) MCTS
8 1 (0.28%) HNC
8 1 (0.28%) HND
Quality Assurance & Compliance
1 54 (15.13%) SLA
2 1 (0.28%) QA
System Software
1 211 (59.10%) Active Directory
2 40 (11.20%) VMware Infrastructure
3 10 (2.80%) VMware ESXi
4 3 (0.84%) XenApp
5 2 (0.56%) Terminal Server
5 2 (0.56%) StorNext
5 2 (0.56%) VMware Server
6 1 (0.28%) Terminal Services
6 1 (0.28%) VMware Workstation
6 1 (0.28%) XenServer
6 1 (0.28%) vSphere
Systems Management
1 9 (2.52%) WSUS
2 8 (2.24%) ARCserve
3 5 (1.40%) Norton AntiVirus
3 5 (1.40%) SCCM
4 2 (0.56%) MAILsweeper
4 2 (0.56%) Backup Exec
Vendors
1 154 (43.14%) Microsoft
2 79 (22.13%) Citrix
3 61 (17.09%) VMware
4 34 (9.52%) Apple
5 30 (8.40%) Cisco
6 23 (6.44%) McAfee
7 20 (5.60%) HP
8 14 (3.92%) Symantec
9 8 (2.24%) Remedy
9 8 (2.24%) Bloomberg
9 8 (2.24%) CA
10 7 (1.96%) Adobe
10 7 (1.96%) SimCorp
10 7 (1.96%) Trend Micro
10 7 (1.96%) FactSet
11 5 (1.40%) LANDesk
12 4 (1.12%) Mitel
12 4 (1.12%) Altiris
13 3 (0.84%) Oracle
13 3 (0.84%) Lotus
London
ARC IT Recruitment Ltd
Salary: £32500 Per Annum
Posted: Yesterday
City, London
Crimson Ltd
Salary: £22000 - £24000 per annum + benefits
Posted: Yesterday
Hammersmith
IBS Consulting
Salary: £0 - £23,000 per year
Posted: Yesterday
London
Real Staffing
Salary: £29000 - £39000 per annum + competitive
Posted: Yesterday
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefits
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Salary: £18000 - £22000 per annum + Full Benefits
Posted: 3 days ago
South West London
Explore Recruitment Solutions
Salary: £24000 per annum
Posted: 4 days ago
City, London
Bluefire Consulting
Salary: £19000 per annum + Excellent Benefits
Posted: 4 days ago
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum
Posted: 4 days ago
London
Explore Group
Salary: £20000 - £25000 per annum
Posted: 12 days ago
City of London
Greywood Associates Limited
Salary: £20000 - £22000 per annum
Posted: 15 days ago
Chelsea House, Ealing, London
River Island
Salary: Competitive
Posted: 22 days ago
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 26 days ago