The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 465 501 503
Rank change year-on-year
+36 +2
Permanent jobs requiring a 1st Line Support 161 131 118
As % of all permanent IT jobs located in London 0.36% 0.28% 0.27%
As % of the Job Titles category 0.39% 0.30% 0.29%
Number of salaries quoted 150 114 109
Average salary £23,000 £23,000 £23,000
90% offered a salary of more than £20,000 £19,000 £19,500
10% offered a salary of more than £32,000 £29,200 £30,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41596 43445 41197
As % of all permanent IT jobs located in London 93.19% 93.52% 93.50%
Number of salaries quoted 35513 36298 34581
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 31 August 2015.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 21 £22,750 -10.78% 1
Bromley +31 10 £22,500 - 1
Surbiton - 5 £19,000 -
Wimbledon 0 4 £21,750 -19.44%
Harrow - 2 £20,250 -
Croydon +4 1 £18,500 -22.91%
Edgware - 1 £21,000 -
Uxbridge - 1 £21,000 -
Wembley - 1 £26,000 -
Hammersmith - 1 £40,000 -
Chiswick - 1 £30,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 31 August 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 233 (70.18%) Windows
2 186 (56.02%) Active Directory
3 144 (43.37%) Microsoft
4 137 (41.27%) MS Office
5 98 (29.52%) Windows 7
6 85 (25.60%) Windows XP
7 80 (24.10%) MS Excel
8 76 (22.89%) MS Exchange
9 72 (21.69%) ITIL
10 69 (20.78%) Windows Server 2008
11 62 (18.67%) Citrix
11 62 (18.67%) Finance
12 52 (15.66%) VMware
13 49 (14.76%) TCP/IP
13 49 (14.76%) Windows 8
14 47 (14.16%) SLA
15 43 (12.95%) Windows Server 2003
16 42 (12.65%) Microsoft Certification
17 40 (12.05%) Blackberry
17 40 (12.05%) Law
18 38 (11.45%) Windows Server 2012
19 35 (10.54%) Internet
19 35 (10.54%) VMware Infrastructure
20 32 (9.64%) SQL
20 32 (9.64%) Degree
21 28 (8.43%) Legal
21 28 (8.43%) Service Management
21 28 (8.43%) Analytical Skills
22 26 (7.83%) Mac OS X
22 26 (7.83%) Apple

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 31 August 2015, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 76 (22.89%) MS Exchange
2 22 (6.63%) Exchange Server 2003
3 21 (6.33%) Exchange Server 2010
4 20 (6.02%) Exchange Server 2013
5 15 (4.52%) Exchange Server 2007
6 14 (4.22%) WorkSite
6 14 (4.22%) Blackberry Enterprise Server
7 8 (2.41%) IBM Notes
8 6 (1.81%) SharePoint
8 6 (1.81%) Lync
9 1 (0.30%) Site Server
9 1 (0.30%) CMS
Applications
1 137 (41.27%) MS Office
2 80 (24.10%) MS Excel
3 3 (0.90%) MS PowerPoint
4 2 (0.60%) Spreadsheet
5 1 (0.30%) Adobe Creative Suite
Business Applications
1 8 (2.41%) Dynamics GP
2 4 (1.20%) Dynamics CRM
3 1 (0.30%) HiPortfolio
Cloud Services
1 10 (3.01%) Office 365
2 2 (0.60%) SaaS
3 1 (0.30%) PaaS
3 1 (0.30%) Google Apps
3 1 (0.30%) Mimecast
3 1 (0.30%) Google Analytics
Communications & Networking
1 49 (14.76%) TCP/IP
2 35 (10.54%) Internet
3 23 (6.93%) VPN
4 22 (6.63%) DNS
5 18 (5.42%) Firewall
6 14 (4.22%) VoIP
6 14 (4.22%) DHCP
7 11 (3.31%) LAN
8 9 (2.71%) SAN
9 8 (2.41%) Wi-Fi
9 8 (2.41%) Ethernet
10 7 (2.11%) WAN
10 7 (2.11%) IP Telephony
11 6 (1.81%) WebEx
12 5 (1.51%) Wireless
12 5 (1.51%) Broadband
13 4 (1.20%) ADSL
13 4 (1.20%) GoToMeeting
14 3 (0.90%) iSCSI
15 2 (0.60%) Skype
Database & Business Intelligence
1 19 (5.72%) SQL Server
2 3 (0.90%) SQL Server 2008
2 3 (0.90%) SQL Server 2012
2 3 (0.90%) Relational Database
2 3 (0.90%) MySQL
3 1 (0.30%) Crystal Reports
General
1 62 (18.67%) Finance
2 40 (12.05%) Law
3 28 (8.43%) Legal
4 12 (3.61%) Banking
5 7 (2.11%) Advertising
6 4 (1.20%) Telecoms
6 4 (1.20%) Marketing
7 3 (0.90%) Electronics
8 2 (0.60%) Financial Institution
8 2 (0.60%) Back Office
8 2 (0.60%) French Language
8 2 (0.60%) Retail
8 2 (0.60%) Multimedia
8 2 (0.60%) Local Government
9 1 (0.30%) Publishing
9 1 (0.30%) Games
Libraries, Frameworks & Software Standards
1 9 (2.71%) .NET
2 6 (1.81%) ASP.NET
2 6 (1.81%) Web Services
3 5 (1.51%) jQuery
4 4 (1.20%) XML
4 4 (1.20%) X-Windows
4 4 (1.20%) HTML
5 3 (0.90%) Silverlight
6 2 (0.60%) LAMP
7 1 (0.30%) Ajax
7 1 (0.30%) XMPP
7 1 (0.30%) FIX Protocol
7 1 (0.30%) CSS
Miscellaneous
1 40 (12.05%) Blackberry
2 28 (8.43%) Analytical Skills
3 21 (6.33%) iPhone
4 19 (5.72%) Video Conferencing
5 15 (4.52%) Management Information System
6 11 (3.31%) Mathematics
7 10 (3.01%) CMDB
8 7 (2.11%) iPad
9 4 (1.20%) Data Centre
9 4 (1.20%) PDA
10 3 (0.90%) E-Learning
11 2 (0.60%) Equities
12 1 (0.30%) Computer Science
12 1 (0.30%) Foreign Exchange (FX)
12 1 (0.30%) Visualisation
12 1 (0.30%) Derivative
12 1 (0.30%) Statistics
12 1 (0.30%) Contract for Difference
12 1 (0.30%) Handset
12 1 (0.30%) Clustering
Operating Systems
1 233 (70.18%) Windows
2 98 (29.52%) Windows 7
3 85 (25.60%) Windows XP
4 69 (20.78%) Windows Server 2008
5 49 (14.76%) Windows 8
6 43 (12.95%) Windows Server 2003
7 38 (11.45%) Windows Server 2012
8 26 (7.83%) Mac OS X
9 18 (5.42%) Mac OS
10 17 (5.12%) Android
10 17 (5.12%) Apple iOS
11 8 (2.41%) Windows Vista
12 7 (2.11%) Windows Mobile
13 6 (1.81%) Linux
14 3 (0.90%) Ubuntu
15 2 (0.60%) NetWare
16 1 (0.30%) Windows 2000
16 1 (0.30%) Solaris
16 1 (0.30%) Windows 2000 Server
Processes & Methodologies
1 72 (21.69%) ITIL
2 28 (8.43%) Service Management
3 14 (4.22%) Incident Management
3 14 (4.22%) Problem Management
4 13 (3.92%) E-Commerce
5 11 (3.31%) Document Management
6 8 (2.41%) CRM
7 7 (2.11%) Disaster Recovery
8 6 (1.81%) Agile Software Development
8 6 (1.81%) Root Cause Analysis
9 5 (1.51%) Information Security
9 5 (1.51%) Web Development
9 5 (1.51%) Time Management
9 5 (1.51%) Data Protection
9 5 (1.51%) MVC
10 4 (1.20%) Stakeholder Management
10 4 (1.20%) Project Management
10 4 (1.20%) BCP
11 3 (0.90%) Business Continuity
11 3 (0.90%) ITSM
Programming Languages
1 32 (9.64%) SQL
2 23 (6.93%) C
3 9 (2.71%) C#
4 5 (1.51%) JavaScript
4 5 (1.51%) PHP
5 4 (1.20%) PowerShell
6 3 (0.90%) Bash Shell
6 3 (0.90%) Perl
6 3 (0.90%) C++
6 3 (0.90%) Java
6 3 (0.90%) T-SQL
6 3 (0.90%) Python
6 3 (0.90%) Ruby
Qualifications
1 42 (12.65%) Microsoft Certification
2 32 (9.64%) Degree
3 17 (5.12%) MCSE
4 16 (4.82%) MCP
5 15 (4.52%) MCSA
6 6 (1.81%) CCNA
6 6 (1.81%) Cisco Certification
7 4 (1.20%) A+ Certification
8 3 (0.90%) ITIL Certification
8 3 (0.90%) MOS
8 3 (0.90%) HNC
8 3 (0.90%) MCTS
9 1 (0.30%) MCITP
9 1 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 47 (14.16%) SLA
2 1 (0.30%) QA
System Software
1 186 (56.02%) Active Directory
2 35 (10.54%) VMware Infrastructure
3 4 (1.20%) VMware ESXi
3 4 (1.20%) VMware Server
4 3 (0.90%) Terminal Server
5 2 (0.60%) Hyper-V
6 1 (0.30%) XenApp
6 1 (0.30%) XenServer
6 1 (0.30%) vSphere
6 1 (0.30%) Terminal Services
6 1 (0.30%) VMware Workstation
6 1 (0.30%) Microsoft Virtual Server
6 1 (0.30%) StorNext
Systems Management
1 7 (2.11%) DameWare
1 7 (2.11%) WSUS
2 6 (1.81%) ARCserve
3 5 (1.51%) Backup Exec
4 4 (1.20%) SCCM
5 3 (0.90%) Norton AntiVirus
6 2 (0.60%) MAILsweeper
6 2 (0.60%) Systems Management Server (SMS)
Vendors
1 144 (43.37%) Microsoft
2 62 (18.67%) Citrix
3 52 (15.66%) VMware
4 26 (7.83%) Apple
5 25 (7.53%) Cisco
6 18 (5.42%) HP
7 16 (4.82%) McAfee
8 11 (3.31%) Symantec
9 10 (3.01%) Bloomberg
10 8 (2.41%) SimCorp
10 8 (2.41%) Lotus
10 8 (2.41%) Trend Micro
10 8 (2.41%) FactSet
11 7 (2.11%) Interwoven
11 7 (2.11%) Adobe
12 6 (1.81%) CA
13 5 (1.51%) LANDesk
13 5 (1.51%) Remedy
14 4 (1.20%) Mitel
15 3 (0.90%) Google
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Posted: Yesterday
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