The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
First Line Support
England / London
Rank 464 454 468
Rank change year-on-year
-10 +14
Permanent jobs requiring a 1st Line Support 121 201 188
As % of all permanent IT jobs located in London 0.36% 0.49% 0.46%
As % of the Job Titles category 0.38% 0.51% 0.48%
Number of salaries quoted 107 178 166
Median salary £25,000 £24,500 £24,000
Median salary % change year-on-year
+2.04% +2.08%
90% offered a salary of more than £21,000 £20,500 £20,000
10% offered a salary of more than £32,500 £35,000 £30,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
31959 39084 39568
As % of all permanent IT jobs located in London 95.65% 96.15% 95.94%
Number of salaries quoted 27021 33692 33443
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,500 £32,500 £31,000
10% offered a salary of more than £82,500 £76,500 £80,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 21 February 2017.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +28 11 £24,000 -12.72% 4
Dagenham - 6 - -
Croydon -2 4 £23,500 +2.17%
Hammersmith - 4 £26,000 -
Chessington - 4 £22,000 -
Canary Wharf - 3 £20,000 -
Bromley -11 1 - -
Surbiton - 1 £20,000 -
Hendon - 1 £21,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 21 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 184 (71.32%) Windows
2 132 (51.16%) Active Directory
3 120 (46.51%) Microsoft
4 88 (34.11%) Windows 7
5 69 (26.74%) MS Excel
6 63 (24.42%) MS Office
7 58 (22.48%) ITIL
8 48 (18.60%) Finance
9 46 (17.83%) Windows XP
10 34 (13.18%) Office 365
11 33 (12.79%) Citrix
12 32 (12.40%) MS Exchange
12 32 (12.40%) Apple
13 31 (12.02%) Windows Server
14 30 (11.63%) Windows 8
15 26 (10.08%) WAN
16 25 (9.69%) TCP/IP
16 25 (9.69%) Skype for Business
17 23 (8.91%) SQL
18 22 (8.53%) iManage
19 21 (8.14%) VPN
19 21 (8.14%) DNS
19 21 (8.14%) SLA
19 21 (8.14%) Mac OS X
19 21 (8.14%) Law
19 21 (8.14%) Degree
20 20 (7.75%) Blackberry
20 20 (7.75%) LAN
21 18 (6.98%) Firewall
21 18 (6.98%) VMware

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.40%) MS Exchange
2 25 (9.69%) Skype for Business
3 13 (5.04%) SharePoint
4 8 (3.10%) Exchange Server 2010
5 5 (1.94%) Exchange Server 2007
6 4 (1.55%) Exchange Server 2013
6 4 (1.55%) IIS
7 3 (1.16%) Blackberry Enterprise Server
8 1 (0.39%) Exchange Server 2003
8 1 (0.39%) JBoss
8 1 (0.39%) SharePoint 2010
Applications
1 69 (26.74%) MS Excel
2 63 (24.42%) MS Office
3 11 (4.26%) MS PowerPoint
4 2 (0.78%) InfoPath
5 1 (0.39%) MS Visio
Business Applications
1 3 (1.16%) Dynamics CRM
2 2 (0.78%) Dynamics NAV
2 2 (0.78%) SAP Business One
3 1 (0.39%) thinkFolio
Cloud Services
1 34 (13.18%) Office 365
2 1 (0.39%) Fastly
2 1 (0.39%) G Suite
Communications & Networking
1 26 (10.08%) WAN
2 25 (9.69%) TCP/IP
3 21 (8.14%) DNS
3 21 (8.14%) VPN
4 20 (7.75%) LAN
5 18 (6.98%) Firewall
6 14 (5.43%) Internet
7 12 (4.65%) DHCP
8 9 (3.49%) Skype
8 9 (3.49%) VoIP
9 8 (3.10%) FTP
10 6 (2.33%) NAS
11 3 (1.16%) Remote Desktop
12 2 (0.78%) DECT
12 2 (0.78%) SAN
13 1 (0.39%) ADSL
13 1 (0.39%) Cisco IOS
13 1 (0.39%) LDAP
13 1 (0.39%) VLAN
13 1 (0.39%) Wireless
Database & Business Intelligence
1 4 (1.55%) SQL Server
2 3 (1.16%) Relational Database
2 3 (1.16%) SQL Server 2005
2 3 (1.16%) SQL Server 2008
3 2 (0.78%) Crystal Reports
3 2 (0.78%) MS Access
4 1 (0.39%) PostgreSQL
4 1 (0.39%) RDBMS
Development Applications
1 2 (0.78%) JIRA
General
1 48 (18.60%) Finance
2 21 (8.14%) Law
3 15 (5.81%) Banking
3 15 (5.81%) Telecoms
4 13 (5.04%) Legal
5 8 (3.10%) Financial Institution
5 8 (3.10%) French Language
5 8 (3.10%) Marketing
6 7 (2.71%) Front Office
7 6 (2.33%) German Language
7 6 (2.33%) Retail
8 4 (1.55%) Back Office
9 3 (1.16%) Advertising
10 2 (0.78%) Games
10 2 (0.78%) Italian Language
10 2 (0.78%) Spanish Language
11 1 (0.39%) Japanese Language
11 1 (0.39%) Polish Language
11 1 (0.39%) Turkish Language
11 1 (0.39%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 5 (1.94%) .NET
2 4 (1.55%) XML
3 3 (1.16%) ASP.NET
3 3 (1.16%) Web Services
3 3 (1.16%) XSL
4 2 (0.78%) HTML
4 2 (0.78%) Middleware
5 1 (0.39%) CSS
5 1 (0.39%) DHTML
5 1 (0.39%) FIX Protocol
5 1 (0.39%) XMPP
Miscellaneous
1 20 (7.75%) Blackberry
2 18 (6.98%) Smartphone
3 16 (6.20%) iPhone
3 16 (6.20%) Video Conferencing
4 14 (5.43%) iPad
5 11 (4.26%) Computer Science
6 7 (2.71%) EPoS
7 5 (1.94%) NHS
8 4 (1.55%) Client/Server
8 4 (1.55%) Hedge funds
9 3 (1.16%) Data Centre
9 3 (1.16%) Fixed Income
9 3 (1.16%) Foreign Exchange (FX)
10 2 (0.78%) Analytical Skills
10 2 (0.78%) CCTV
10 2 (0.78%) PACS
10 2 (0.78%) User Experience
11 1 (0.39%) Derivative
11 1 (0.39%) Driving Licence
11 1 (0.39%) Enterprise Software
Operating Systems
1 184 (71.32%) Windows
2 88 (34.11%) Windows 7
3 46 (17.83%) Windows XP
4 31 (12.02%) Windows Server
5 30 (11.63%) Windows 8
6 21 (8.14%) Mac OS X
7 18 (6.98%) Windows Server 2008
8 14 (5.43%) Linux
8 14 (5.43%) Windows Server 2012
9 11 (4.26%) Windows 10
10 8 (3.10%) Unix
11 7 (2.71%) Windows Server 2003
12 5 (1.94%) Android
12 5 (1.94%) Apple iOS
13 4 (1.55%) Mac OS
14 3 (1.16%) VMS
15 2 (0.78%) Windows Vista
Processes & Methodologies
1 58 (22.48%) ITIL
2 15 (5.81%) Change Management
2 15 (5.81%) Service Management
3 14 (5.43%) Incident Management
4 13 (5.04%) Asset Management
5 12 (4.65%) Time Management
6 10 (3.88%) ITSM
6 10 (3.88%) Service Delivery
7 8 (3.10%) CRM
8 7 (2.71%) Project Management
8 7 (2.71%) Root Cause Analysis
9 5 (1.94%) Problem Management
9 5 (1.94%) Workflow
10 4 (1.55%) DNA
10 4 (1.55%) Investment Management
10 4 (1.55%) Service Desk Management
10 4 (1.55%) Ticket Management
10 4 (1.55%) UML
11 3 (1.16%) Kalman Filter
11 3 (1.16%) Mobile Device Management
Programming Languages
1 23 (8.91%) SQL
2 4 (1.55%) C
3 3 (1.16%) C#
3 3 (1.16%) VB
4 2 (0.78%) Java
5 1 (0.39%) Google Apps Script
5 1 (0.39%) JavaScript
5 1 (0.39%) VBA
Qualifications
1 21 (8.14%) Degree
2 14 (5.43%) Microsoft Certification
3 12 (4.65%) MCP
4 7 (2.71%) ITIL Certification
5 6 (2.33%) MCITP
6 4 (1.55%) CCNA
6 4 (1.55%) Cisco Certification
6 4 (1.55%) MCTS
7 3 (1.16%) MCSE
7 3 (1.16%) MCT
8 2 (0.78%) A+ Certification
8 2 (0.78%) DBS Check
9 1 (0.39%) MCSA
Quality Assurance & Compliance
1 21 (8.14%) SLA
2 1 (0.39%) QA
System Software
1 132 (51.16%) Active Directory
2 9 (3.49%) VMware Infrastructure
3 6 (2.33%) XenApp
4 4 (1.55%) Hyper-V
5 3 (1.16%) Microsoft App-V
6 2 (0.78%) Virtual Machines
7 1 (0.39%) VMware Workstation
7 1 (0.39%) vSphere
7 1 (0.39%) XenDesktop
Systems Management
1 3 (1.16%) SCOM
2 2 (0.78%) Microsoft Data Protection Manager
2 2 (0.78%) SCCM
3 1 (0.39%) AirWatch
3 1 (0.39%) Cisco CUCM
3 1 (0.39%) Jamf Pro
3 1 (0.39%) SCSM
3 1 (0.39%) SCVMM
Vendors
1 120 (46.51%) Microsoft
2 33 (12.79%) Citrix
3 32 (12.40%) Apple
4 22 (8.53%) iManage
5 18 (6.98%) VMware
6 12 (4.65%) HP
7 9 (3.49%) ServiceNow
8 8 (3.10%) Cisco
8 8 (3.10%) Dell
9 7 (2.71%) Remedy
10 6 (2.33%) Avaya
11 5 (1.94%) Oracle
12 4 (1.55%) Adobe
13 2 (0.78%) Autodesk
13 2 (0.78%) Canon
13 2 (0.78%) Concur
13 2 (0.78%) Facebook
13 2 (0.78%) Google
13 2 (0.78%) SAP
14 1 (0.39%) FactSet
London
Etech Partners
Salary: To £25K + Outstanding Bens
Posted: 9 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
East London
Millshill Recruitment Ltd
Salary: £30000 per annum
Posted: Yesterday
City, London
Itecco
Salary: £30000 per annum + On Call + Overtime Paid
Posted: Yesterday
London
Nigel Frank International
Salary: £25000 - £28000 per annum + benefits!
Posted: 9 hours ago
City of London
Think IT Recruitment Limted
Salary: £27000 - £32000 per annum
Posted: 6 days ago
West London
Kalpa Resource
Salary: From £24,000 to £26,000 per annum
Posted: 4 days ago
East London
Complete Tech Limited
Salary: From £21,500 to £21,500 per annum
Posted: 7 days ago
Central London / West End
Lennon Wright
Posted: 4 days ago
East London
Cardonet
Salary: From £19,000 to £22,000 per annum
Posted: 6 days ago
Twickenham
Talent Point
Salary: £20000.00 - £28000.00 per annum + Bonus + Benefits
Posted: 11 days ago
East London
Dillistone
Salary: From £19,000 to £20,500 per annum
Posted: 15 days ago
Docklands
Bluetown Online LTD
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Posted: 14 days ago
London
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London
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City, London
Dataquest UK Ltd
Salary: From £20,000 to £25,000 per annum Depending on experience, plus benefi
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Upminster
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