The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
First Line Support
England / London
Rank 465 460 464
Rank change year-on-year
-5 +4
Permanent jobs requiring a 1st Line Support 122 183 179
As % of all permanent IT jobs located in London 0.36% 0.46% 0.43%
As % of the Job Titles category 0.38% 0.47% 0.45%
Number of salaries quoted 107 166 168
Median salary £25,000 £24,000 £24,000
Median salary % change year-on-year
+4.16% -
90% offered a salary of more than £21,000 £20,750 £20,000
10% offered a salary of more than £34,500 £30,000 £30,000
UK excluding London median salary £21,000 £20,550 £20,000
% change year-on-year
+2.18% +2.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
32156 38587 39685
As % of all permanent IT jobs located in London 95.84% 96.17% 96.08%
Number of salaries quoted 27290 33223 33721
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,000 £33,000 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 23 January 2017.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 12 £24,000 +6.66%
Dagenham - 8 - -
Croydon +1 6 £22,250 -7.29%
Hammersmith +3 4 £26,000 +36.84%
Romford - 3 £21,500 -
Surbiton - 2 £20,000 -
Bromley -17 1 - -
Wembley - 1 £23,750 -
Barnet - 1 £21,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 183 (71.48%) Windows
2 129 (50.39%) Active Directory
3 125 (48.83%) Microsoft
4 79 (30.86%) Windows 7
5 74 (28.91%) MS Office
6 66 (25.78%) ITIL
7 64 (25.00%) MS Excel
8 40 (15.63%) Finance
8 40 (15.63%) Windows XP
9 39 (15.23%) Windows Server
10 35 (13.67%) Apple
11 32 (12.50%) Office 365
12 31 (12.11%) Windows 8
12 31 (12.11%) Citrix
13 29 (11.33%) MS Exchange
14 27 (10.55%) WAN
14 27 (10.55%) TCP/IP
15 26 (10.16%) Windows Server 2008
15 26 (10.16%) Skype for Business
16 24 (9.38%) iManage
17 23 (8.98%) Mac OS X
18 22 (8.59%) LAN
18 22 (8.59%) DNS
18 22 (8.59%) SLA
19 21 (8.20%) VPN
20 20 (7.81%) Incident Management
20 20 (7.81%) SQL
20 20 (7.81%) Blackberry
21 19 (7.42%) Firewall
21 19 (7.42%) Microsoft Certification

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (11.33%) MS Exchange
2 26 (10.16%) Skype for Business
3 9 (3.52%) SharePoint
4 8 (3.13%) Exchange Server 2010
5 4 (1.56%) Exchange Server 2007
5 4 (1.56%) IIS
6 3 (1.17%) Exchange Server 2013
7 2 (0.78%) Exchange Server 2003
8 1 (0.39%) Blackberry Enterprise Server
8 1 (0.39%) JBoss
8 1 (0.39%) SharePoint 2010
Applications
1 74 (28.91%) MS Office
2 64 (25.00%) MS Excel
3 8 (3.13%) MS PowerPoint
4 2 (0.78%) InfoPath
5 1 (0.39%) MS Visio
Business Applications
1 3 (1.17%) Dynamics CRM
2 2 (0.78%) Dynamics NAV
2 2 (0.78%) SAP Business One
Cloud Services
1 32 (12.50%) Office 365
2 1 (0.39%) Fastly
2 1 (0.39%) G Suite
Communications & Networking
1 27 (10.55%) TCP/IP
1 27 (10.55%) WAN
2 22 (8.59%) DNS
2 22 (8.59%) LAN
3 21 (8.20%) VPN
4 19 (7.42%) Firewall
5 13 (5.08%) DHCP
5 13 (5.08%) Internet
6 12 (4.69%) VoIP
7 8 (3.13%) FTP
8 7 (2.73%) Skype
9 6 (2.34%) NAS
10 4 (1.56%) Wireless
11 3 (1.17%) Remote Desktop
11 3 (1.17%) SAN
12 2 (0.78%) Unified Communications
13 1 (0.39%) Cisco IOS
13 1 (0.39%) IP Telephony
13 1 (0.39%) VLAN
13 1 (0.39%) Wi-Fi
Database & Business Intelligence
1 9 (3.52%) SQL Server
2 3 (1.17%) Crystal Reports
2 3 (1.17%) SQL Server 2005
2 3 (1.17%) SQL Server 2008
3 1 (0.39%) MS Access
3 1 (0.39%) Oracle Reports
3 1 (0.39%) PostgreSQL
3 1 (0.39%) RDBMS
3 1 (0.39%) Relational Database
Development Applications
1 2 (0.78%) JIRA
General
1 40 (15.63%) Finance
2 18 (7.03%) Law
2 18 (7.03%) Telecoms
3 14 (5.47%) Banking
4 13 (5.08%) Legal
5 9 (3.52%) Retail
6 8 (3.13%) Marketing
7 7 (2.73%) Financial Institution
7 7 (2.73%) Front Office
8 6 (2.34%) French Language
9 5 (1.95%) German Language
10 4 (1.56%) Back Office
11 3 (1.17%) Advertising
12 2 (0.78%) Games
12 2 (0.78%) Spanish Language
13 1 (0.39%) Billing
13 1 (0.39%) Investment Banking
13 1 (0.39%) Italian Language
13 1 (0.39%) Japanese Language
13 1 (0.39%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 9 (3.52%) .NET
2 7 (2.73%) Web Services
2 7 (2.73%) XML
3 4 (1.56%) EDI
3 4 (1.56%) SOAP
4 3 (1.17%) ASP.NET
4 3 (1.17%) XSL
5 2 (0.78%) HTML
5 2 (0.78%) Middleware
6 1 (0.39%) CSS
6 1 (0.39%) DHTML
6 1 (0.39%) FIX Protocol
6 1 (0.39%) XMPP
Miscellaneous
1 20 (7.81%) Blackberry
2 18 (7.03%) Smartphone
3 17 (6.64%) Video Conferencing
4 13 (5.08%) iPhone
5 12 (4.69%) iPad
6 10 (3.91%) Computer Science
7 7 (2.73%) EPoS
8 5 (1.95%) NHS
9 4 (1.56%) Analytical Skills
9 4 (1.56%) Client/Server
9 4 (1.56%) Data Centre
9 4 (1.56%) Hedge funds
10 3 (1.17%) Fixed Income
10 3 (1.17%) Foreign Exchange (FX)
11 2 (0.78%) CCTV
11 2 (0.78%) PACS
11 2 (0.78%) User Experience
12 1 (0.39%) Derivative
12 1 (0.39%) Enterprise Software
12 1 (0.39%) Wiki
Operating Systems
1 183 (71.48%) Windows
2 79 (30.86%) Windows 7
3 40 (15.63%) Windows XP
4 39 (15.23%) Windows Server
5 31 (12.11%) Windows 8
6 26 (10.16%) Windows Server 2008
7 23 (8.98%) Mac OS X
8 16 (6.25%) Windows Server 2012
9 15 (5.86%) Linux
10 11 (4.30%) Windows Server 2003
11 10 (3.91%) Windows 10
12 7 (2.73%) Unix
13 4 (1.56%) Apple iOS
13 4 (1.56%) Mac OS
14 3 (1.17%) Android
14 3 (1.17%) VMS
Processes & Methodologies
1 66 (25.78%) ITIL
2 20 (7.81%) Incident Management
3 16 (6.25%) Service Delivery
3 16 (6.25%) Service Management
4 15 (5.86%) Change Management
5 13 (5.08%) ITSM
5 13 (5.08%) Time Management
6 12 (4.69%) Asset Management
7 9 (3.52%) CRM
8 7 (2.73%) Root Cause Analysis
9 6 (2.34%) Problem Management
10 5 (1.95%) Project Management
10 5 (1.95%) Ticket Management
10 5 (1.95%) Workflow
11 4 (1.56%) DNA
11 4 (1.56%) Migration
11 4 (1.56%) Stakeholder Management
11 4 (1.56%) Trend Analysis
12 3 (1.17%) Business Intelligence
12 3 (1.17%) UML
Programming Languages
1 20 (7.81%) SQL
2 5 (1.95%) C
3 3 (1.17%) C#
3 3 (1.17%) VB
4 2 (0.78%) Java
5 1 (0.39%) Google Apps Script
5 1 (0.39%) JavaScript
5 1 (0.39%) VBA
Qualifications
1 19 (7.42%) Degree
1 19 (7.42%) Microsoft Certification
2 13 (5.08%) MCP
3 11 (4.30%) MCITP
4 7 (2.73%) ITIL Certification
5 5 (1.95%) Cisco Certification
5 5 (1.95%) MCTS
6 4 (1.56%) CCNA
6 4 (1.56%) MCSE
7 3 (1.17%) A+ Certification
7 3 (1.17%) MCT
8 2 (0.78%) DBS Check
8 2 (0.78%) MCSA
9 1 (0.39%) Avaya Certification
Quality Assurance & Compliance
1 22 (8.59%) SLA
2 1 (0.39%) QA
System Software
1 129 (50.39%) Active Directory
2 7 (2.73%) VMware Infrastructure
3 5 (1.95%) XenApp
4 4 (1.56%) Hyper-V
5 3 (1.17%) Microsoft App-V
6 2 (0.78%) Virtual Machines
7 1 (0.39%) VMware Workstation
7 1 (0.39%) vSphere
7 1 (0.39%) XenDesktop
Systems Management
1 3 (1.17%) SCOM
2 2 (0.78%) Microsoft Data Protection Manager
2 2 (0.78%) SCCM
3 1 (0.39%) AirWatch
3 1 (0.39%) Backup Exec
3 1 (0.39%) Casper Suite
3 1 (0.39%) Cisco CUCM
3 1 (0.39%) Failover Clustering
3 1 (0.39%) SCSM
3 1 (0.39%) SCVMM
Vendors
1 125 (48.83%) Microsoft
2 35 (13.67%) Apple
3 31 (12.11%) Citrix
4 24 (9.38%) iManage
5 17 (6.64%) VMware
6 10 (3.91%) Cisco
7 9 (3.52%) HP
8 8 (3.13%) Dell
8 8 (3.13%) ServiceNow
9 7 (2.73%) Remedy
10 5 (1.95%) Oracle
11 4 (1.56%) Avaya
12 3 (1.17%) Adobe
13 2 (0.78%) Concur
13 2 (0.78%) Facebook
13 2 (0.78%) Google
13 2 (0.78%) LANDesk
13 2 (0.78%) Salesforce.com
13 2 (0.78%) SAP
14 1 (0.39%) SonicWALL
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