The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 492 491 516
Rank change year-on-year
-1 +25
Permanent jobs requiring a 1st Line Support 143 114 127
As % of all permanent IT jobs located in London 0.30% 0.26% 0.25%
As % of the Job Titles category 0.32% 0.27% 0.26%
Number of salaries quoted 124 100 112
Average salary £22,500 £24,000 £23,000
Average salary % change year-on-year
-6.25% +4.34%
90% offered a salary of more than £19,000 £19,500 £19,050
10% offered a salary of more than £27,500 £27,500 £30,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44914 41458 48802
As % of all permanent IT jobs located in London 93.36% 93.50% 94.55%
Number of salaries quoted 37724 34692 42465
Average salary £52,500 £52,500 £50,500
Average salary % change year-on-year
- +3.96%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
England

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 29 July 2014.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 28 £24,000 -2.04% 5
Wimbledon - 4 £27,000 -
Chislehurst - 3 £19,000 -
Enfield +6 2 £23,500 -
Sidcup - 2 £22,000 -
Bexley - 2 £17,500 -
Bromley - 2 £18,250 - 2
Croydon -3 1 £26,000 +25.30%
Hounslow -16 1 £21,000 -6.66%
Teddington - 1 £19,500 -
Paddington - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 29 July 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 216 (68.14%) Windows
2 135 (42.59%) Active Directory
3 131 (41.32%) MS Office
4 118 (37.22%) Microsoft
5 103 (32.49%) Windows 7
6 83 (26.18%) MS Excel
7 72 (22.71%) MS Exchange
8 67 (21.14%) Citrix
9 61 (19.24%) Windows XP
10 51 (16.09%) Finance
11 45 (14.20%) TCP/IP
11 45 (14.20%) ITIL
12 42 (13.25%) Blackberry
13 37 (11.67%) Internet
13 37 (11.67%) Windows Server 2008
14 36 (11.36%) Windows 8
15 32 (10.09%) Degree
15 32 (10.09%) Mac OS X
15 32 (10.09%) Law
15 32 (10.09%) SQL
16 30 (9.46%) VMware
17 29 (9.15%) Microsoft Certification
17 29 (9.15%) Windows Server 2003
18 28 (8.83%) Exchange Server 2010
19 27 (8.52%) Firewall
19 27 (8.52%) HP
20 24 (7.57%) Banking
21 23 (7.26%) Legal
22 22 (6.94%) iPad
23 20 (6.31%) Cisco

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 29 July 2014, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (22.71%) MS Exchange
2 28 (8.83%) Exchange Server 2010
3 20 (6.31%) SharePoint
4 17 (5.36%) Exchange Server 2003
5 15 (4.73%) Blackberry Enterprise Server
5 15 (4.73%) SharePoint 2013
5 15 (4.73%) SharePoint 2010
6 11 (3.47%) Exchange Server 2007
7 10 (3.15%) IBM Notes
8 8 (2.52%) Exchange Server 2013
9 6 (1.89%) WorkSite
10 3 (0.95%) Lync
11 2 (0.63%) IIS
Applications
1 131 (41.32%) MS Office
2 83 (26.18%) MS Excel
3 7 (2.21%) MS PowerPoint
4 2 (0.63%) Final Cut Pro
Business Applications
1 8 (2.52%) Dynamics AX
2 1 (0.32%) SAP ERP
2 1 (0.32%) SAP CRM
2 1 (0.32%) SAP Oil and Gas
Cloud Services
1 8 (2.52%) Office 365
2 4 (1.26%) Google Apps
3 3 (0.95%) Microsoft Azure
Communications & Networking
1 45 (14.20%) TCP/IP
2 37 (11.67%) Internet
3 27 (8.52%) Firewall
4 16 (5.05%) Wireless
5 14 (4.42%) Extranet
5 14 (4.42%) Intranet
6 12 (3.79%) LAN
7 11 (3.47%) DNS
8 10 (3.15%) DHCP
9 8 (2.52%) VoIP
9 8 (2.52%) VPN
10 6 (1.89%) WAN
11 4 (1.26%) FTP
12 3 (0.95%) IP Telephony
12 3 (0.95%) Cisco IOS
12 3 (0.95%) Network Security
13 2 (0.63%) Structured Cabling
14 1 (0.32%) DVB
14 1 (0.32%) Cisco ASA
14 1 (0.32%) NAS
Database & Business Intelligence
1 14 (4.42%) SQL Server
2 4 (1.26%) FileMaker
3 1 (0.32%) SQL Server Reporting Services
3 1 (0.32%) Relational Database
3 1 (0.32%) Crystal Reports
3 1 (0.32%) SAP BW
Development Applications
1 1 (0.32%) Ant
General
1 51 (16.09%) Finance
2 32 (10.09%) Law
3 24 (7.57%) Banking
4 23 (7.26%) Legal
5 9 (2.84%) Investment Banking
6 8 (2.52%) Japanese Language
6 8 (2.52%) Telecoms
6 8 (2.52%) Advertising
7 6 (1.89%) Marketing
8 5 (1.58%) Mandarin Language
8 5 (1.58%) French Language
8 5 (1.58%) Retail
9 4 (1.26%) Front Office
10 3 (0.95%) Billing
11 2 (0.63%) Music Industry
11 2 (0.63%) Financial Institution
11 2 (0.63%) Manufacturing
11 2 (0.63%) Publishing
11 2 (0.63%) German Language
12 1 (0.32%) Italian Language
Libraries, Frameworks & Software Standards
1 4 (1.26%) .NET
2 3 (0.95%) ASP.NET
2 3 (0.95%) CSS
2 3 (0.95%) HTML
2 3 (0.95%) XML
3 1 (0.32%) Web Services
Miscellaneous
1 42 (13.25%) Blackberry
2 22 (6.94%) iPad
3 17 (5.36%) Video Conferencing
4 11 (3.47%) Computer Science
5 7 (2.21%) iPhone
6 4 (1.26%) Fat Client
6 4 (1.26%) Thin Client
6 4 (1.26%) AS400
7 3 (0.95%) Management Information System
7 3 (0.95%) Foreign Exchange (FX)
7 3 (0.95%) Replication
7 3 (0.95%) Derivative
8 2 (0.63%) Hedge funds
8 2 (0.63%) Handset
9 1 (0.32%) Client/Server
9 1 (0.32%) DTV
9 1 (0.32%) Video on Demand
9 1 (0.32%) Smartphone
Operating Systems
1 216 (68.14%) Windows
2 103 (32.49%) Windows 7
3 61 (19.24%) Windows XP
4 37 (11.67%) Windows Server 2008
5 36 (11.36%) Windows 8
6 32 (10.09%) Mac OS X
7 29 (9.15%) Windows Server 2003
8 11 (3.47%) Apple iOS
9 9 (2.84%) Linux
10 8 (2.52%) Mac OS
10 8 (2.52%) Mac OS X Server
11 5 (1.58%) Windows Server 2012
12 4 (1.26%) UNIX
13 3 (0.95%) Solaris
14 2 (0.63%) Windows Vista
15 1 (0.32%) Windows 2000
15 1 (0.32%) Android
15 1 (0.32%) Windows 2000 Server
Processes & Methodologies
1 45 (14.20%) ITIL
2 17 (5.36%) CRM
3 11 (3.47%) ITSM
4 9 (2.84%) Incident Management
5 8 (2.52%) Asset Management
5 8 (2.52%) E-Commerce
6 6 (1.89%) Document Management
7 5 (1.58%) Time Management
8 4 (1.26%) Investment Management
8 4 (1.26%) Service Delivery
9 3 (0.95%) Change Management
9 3 (0.95%) Fund Management
9 3 (0.95%) ITIL V3
9 3 (0.95%) Software Deployment
10 2 (0.63%) Software Distribution
10 2 (0.63%) Project Management
10 2 (0.63%) Service Management
11 1 (0.32%) CMMI
11 1 (0.32%) ERP
11 1 (0.32%) Business Intelligence
Programming Languages
1 32 (10.09%) SQL
2 16 (5.05%) C
3 4 (1.26%) VB
4 3 (0.95%) VB.NET
4 3 (0.95%) VBA
4 3 (0.95%) VB6
4 3 (0.95%) JavaScript
5 2 (0.63%) PHP
6 1 (0.32%) C#
Qualifications
1 32 (10.09%) Degree
2 29 (9.15%) Microsoft Certification
3 18 (5.68%) MCSE
4 11 (3.47%) MCSA
5 6 (1.89%) MCP
5 6 (1.89%) MCTS
5 6 (1.89%) Security Cleared
6 5 (1.58%) ITIL Foundation Certificate
6 5 (1.58%) MCITP
6 5 (1.58%) Cisco Certification
6 5 (1.58%) ITIL Certification
7 4 (1.26%) A+ Certification
7 4 (1.26%) CCNA
8 3 (0.95%) Network+ Certification
8 3 (0.95%) MCDST
9 2 (0.63%) SC Cleared
10 1 (0.32%) DV Cleared
10 1 (0.32%) MOS
Quality Assurance & Compliance
1 16 (5.05%) SLA
2 1 (0.32%) QA
System Software
1 135 (42.59%) Active Directory
2 14 (4.42%) VMware Infrastructure
3 6 (1.89%) XenApp
4 4 (1.26%) Kerio MailServer
5 3 (0.95%) Hyper-V
6 2 (0.63%) Terminal Server
7 1 (0.32%) Terminal Services
7 1 (0.32%) VMware Server
7 1 (0.32%) XenDesktop
7 1 (0.32%) vSphere
7 1 (0.32%) VMware ESXi
Systems Management
1 14 (4.42%) Cryoserver
2 4 (1.26%) DameWare
2 4 (1.26%) SCCM
3 3 (0.95%) Cisco CUCM
3 3 (0.95%) FortiGate
4 1 (0.32%) Backup Exec
4 1 (0.32%) WSUS
Vendors
1 118 (37.22%) Microsoft
2 67 (21.14%) Citrix
3 30 (9.46%) VMware
4 27 (8.52%) HP
5 20 (6.31%) Cisco
6 19 (5.99%) Juniper
6 19 (5.99%) Mitel
7 17 (5.36%) Apple
8 15 (4.73%) McAfee
9 14 (4.42%) Websense
9 14 (4.42%) Open Text
9 14 (4.42%) Riverbed
10 10 (3.15%) Lotus
10 10 (3.15%) Avaya
11 9 (2.84%) Interwoven
12 5 (1.58%) Adobe
12 5 (1.58%) Google
13 4 (1.26%) Kerio
13 4 (1.26%) SAP
14 3 (0.95%) Dell
North London
Marcus Donald People
Salary: £18000 to £25000 per annum
Posted: 18 hours ago
London
Interquest - Korus Group - Brighton
Salary: £25000 - £30000 per annum
Posted: 4 days ago
London
Engage PSG
Salary: £21000 - £25000 per annum
Posted: 4 days ago
Feltham, Middlesex
Hunt 4 Staff
Salary: £24k - 36k per year
Posted: 5 days ago
City, London
Harrington Starr
Posted: 5 days ago
City, London
I.T. Skillfinder
Salary: £25000 - £28000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 6 days ago
London
Harvey Nash plc
Salary: £25000 - £30000 per annum + benefits and bonus
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £24000.00 per annum
Posted: 11 days ago
London
Hays IT - Uk Posting account
Salary: £80.00 - £135.00 per day
Posted: 12 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 14 days ago
London
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 19 days ago