The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 438 469 512
Rank change year-on-year
+31 +43
Permanent jobs requiring a 1st Line Support 199 173 153
As % of all permanent IT jobs located in London 0.48% 0.42% 0.36%
As % of the Job Titles category 0.51% 0.44% 0.38%
Number of salaries quoted 176 156 138
Average salary £24,250 £24,000 £25,000
Average salary % change year-on-year
+1.04% -4.00%
90% offered a salary of more than £20,500 £20,000 £20,000
10% offered a salary of more than £35,000 £30,000 £39,350
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39382 39313 40777
As % of all permanent IT jobs located in London 95.65% 95.73% 95.65%
Number of salaries quoted 33975 33320 33316
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £76,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 14 February 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +38 13 £27,500 +21.10% 5
Sidcup - 9 £22,500 -
Hillingdon +7 8 £28,000 -
Croydon -7 8 £23,000 -4.16%
Feltham +3 6 £22,000 +18.91% 1
Wimbledon -1 3 £20,000 -16.66%
Bromley -1 3 £22,500 -
Romford - 3 £19,000 -
Beckenham - 3 £17,250 -
Mitcham - 1 £20,500 -
Docklands, London - 1 £31,500 - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 14 February 2016, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 225 (64.47%) Windows
2 161 (46.13%) Active Directory
3 135 (38.68%) MS Office
4 130 (37.25%) Microsoft
5 84 (24.07%) Windows 7
6 69 (19.77%) MS Excel
7 66 (18.91%) ITIL
8 62 (17.77%) Windows XP
9 61 (17.48%) Citrix
10 54 (15.47%) MS Exchange
11 52 (14.90%) Windows 8
12 49 (14.04%) Windows Server
12 49 (14.04%) Finance
13 38 (10.89%) TCP/IP
13 38 (10.89%) Office 365
14 34 (9.74%) Law
15 32 (9.17%) VMware
16 31 (8.88%) Apple
17 30 (8.60%) Exchange Server 2013
17 30 (8.60%) SLA
18 29 (8.31%) CRM
19 28 (8.02%) Degree
19 28 (8.02%) iManage
20 26 (7.45%) Firewall
20 26 (7.45%) DNS
20 26 (7.45%) SQL
20 26 (7.45%) Incident Management
21 25 (7.16%) Exchange Server 2003
21 25 (7.16%) Service Management
22 24 (6.88%) Microsoft Certification

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 14 February 2016, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 54 (15.47%) MS Exchange
2 30 (8.60%) Exchange Server 2013
3 25 (7.16%) Exchange Server 2003
4 13 (3.72%) Skype for Business
5 10 (2.87%) Exchange Server 2010
6 7 (2.01%) SharePoint
7 6 (1.72%) IBM Notes
8 3 (0.86%) Blackberry Enterprise Server
8 3 (0.86%) Exchange Server 2007
9 1 (0.29%) CMS
9 1 (0.29%) Confluence
9 1 (0.29%) IIS
9 1 (0.29%) SharePoint 2013
Applications
1 135 (38.68%) MS Office
2 69 (19.77%) MS Excel
3 5 (1.43%) MS PowerPoint
3 5 (1.43%) MS Visio
4 1 (0.29%) Adobe Creative Suite
4 1 (0.29%) MS Project
4 1 (0.29%) Spreadsheet
Business Applications
1 12 (3.44%) Dynamics CRM
2 4 (1.15%) Payment Gateway
3 1 (0.29%) Dynamics AX
3 1 (0.29%) ION MarketView
Cloud Services
1 38 (10.89%) Office 365
2 3 (0.86%) Cloud Computing
2 3 (0.86%) Google Apps
2 3 (0.86%) Mimecast
3 1 (0.29%) Dropbox
Communications & Networking
1 38 (10.89%) TCP/IP
2 26 (7.45%) DNS
2 26 (7.45%) Firewall
3 22 (6.30%) LAN
4 21 (6.02%) DHCP
4 21 (6.02%) Internet
5 18 (5.16%) VPN
6 15 (4.30%) WAN
7 12 (3.44%) VoIP
8 9 (2.58%) IP Telephony
9 8 (2.29%) Unified Communications
9 8 (2.29%) Wi-Fi
10 6 (1.72%) SAN
11 5 (1.43%) Remote Desktop
12 4 (1.15%) Skype
12 4 (1.15%) WebEx
12 4 (1.15%) Wireless
13 3 (0.86%) FTP
13 3 (0.86%) NAS
14 2 (0.57%) Broadband
Database & Business Intelligence
1 18 (5.16%) SQL Server
2 6 (1.72%) MySQL
3 2 (0.57%) Crystal Reports
3 2 (0.57%) SQL Server 2000
3 2 (0.57%) SQL Server 2014
4 1 (0.29%) SQL Server Reporting Services
Development Applications
1 8 (2.29%) JIRA
2 1 (0.29%) Visual Studio
General
1 49 (14.04%) Finance
2 34 (9.74%) Law
3 14 (4.01%) Legal
3 14 (4.01%) Retail
4 10 (2.87%) Banking
5 7 (2.01%) Games
6 6 (1.72%) Telecoms
7 3 (0.86%) Electronics
7 3 (0.86%) Investment Banking
8 2 (0.57%) Advertising
8 2 (0.57%) Back Office
8 2 (0.57%) French Language
8 2 (0.57%) Italian Language
8 2 (0.57%) Marketing
9 1 (0.29%) Front Office
9 1 (0.29%) German Language
9 1 (0.29%) Hebrew Language
9 1 (0.29%) Japanese Language
9 1 (0.29%) Manufacturing
9 1 (0.29%) Publishing
Libraries, Frameworks & Software Standards
1 10 (2.87%) .NET
2 8 (2.29%) ASP.NET
2 8 (2.29%) FIX Protocol
3 7 (2.01%) jQuery
4 6 (1.72%) HTML
4 6 (1.72%) Silverlight
5 5 (1.43%) CSS
6 2 (0.57%) COM
6 2 (0.57%) LAMP
6 2 (0.57%) XML
7 1 (0.29%) Ajax
7 1 (0.29%) Web Services
7 1 (0.29%) XMPP
7 1 (0.29%) XSLT
Miscellaneous
1 23 (6.59%) Blackberry
2 19 (5.44%) Analytical Skills
3 11 (3.15%) Video Conferencing
4 10 (2.87%) Economics
5 9 (2.58%) Fintech
6 6 (1.72%) Computer Science
6 6 (1.72%) EPoS
7 5 (1.43%) iPad
8 3 (0.86%) iPhone
9 2 (0.57%) Clustering
9 2 (0.57%) Data Centre
9 2 (0.57%) Handset
10 1 (0.29%) CMDB
10 1 (0.29%) Data Extraction
10 1 (0.29%) Data Protection Act
10 1 (0.29%) Driving Licence
10 1 (0.29%) e-Learning
10 1 (0.29%) Fixed Income
10 1 (0.29%) Mathematics
10 1 (0.29%) Visualisation
Operating Systems
1 225 (64.47%) Windows
2 84 (24.07%) Windows 7
3 62 (17.77%) Windows XP
4 52 (14.90%) Windows 8
5 49 (14.04%) Windows Server
6 23 (6.59%) Windows Server 2003
7 19 (5.44%) Windows Server 2008
8 17 (4.87%) Windows Server 2012
9 15 (4.30%) Apple iOS
9 15 (4.30%) Mac OS
10 13 (3.72%) Android
10 13 (3.72%) Mac OS X
11 12 (3.44%) Linux
12 4 (1.15%) Unix
13 3 (0.86%) Windows 10
13 3 (0.86%) Windows Vista
14 1 (0.29%) Windows Mobile
14 1 (0.29%) Windows Phone
Processes & Methodologies
1 66 (18.91%) ITIL
2 29 (8.31%) CRM
3 26 (7.45%) Incident Management
4 25 (7.16%) Service Management
5 21 (6.02%) E-Commerce
6 10 (2.87%) Service Delivery
7 9 (2.58%) Electronic Trading
8 8 (2.29%) Disaster Recovery
8 8 (2.29%) Patch Management
8 8 (2.29%) Time Management
9 7 (2.01%) Document Management
9 7 (2.01%) MVC
9 7 (2.01%) Network Monitoring
9 7 (2.01%) Web Development
10 5 (1.43%) Change Management
10 5 (1.43%) Data Protection
10 5 (1.43%) ERP
11 4 (1.15%) Logistics
11 4 (1.15%) Mentoring
11 4 (1.15%) Trend Analysis
Programming Languages
1 26 (7.45%) SQL
2 20 (5.73%) C
3 10 (2.87%) C#
4 6 (1.72%) JavaScript
5 2 (0.57%) PowerShell
5 2 (0.57%) VBA
6 1 (0.29%) C++
6 1 (0.29%) Java
6 1 (0.29%) PHP
6 1 (0.29%) Python
6 1 (0.29%) T-SQL
Qualifications
1 28 (8.02%) Degree
2 24 (6.88%) Microsoft Certification
3 15 (4.30%) MCP
3 15 (4.30%) MCSE
4 10 (2.87%) MCSA
5 8 (2.29%) ACTC
5 8 (2.29%) MCITP
6 6 (1.72%) CCNA
6 6 (1.72%) Cisco Certification
6 6 (1.72%) ITIL Certification
7 3 (0.86%) A+ Certification
7 3 (0.86%) MCTS
8 2 (0.57%) DBS Check
8 2 (0.57%) SC Cleared
8 2 (0.57%) Security Cleared
9 1 (0.29%) CCA
9 1 (0.29%) CCEA
9 1 (0.29%) Citrix Certification
9 1 (0.29%) MCDST
9 1 (0.29%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 30 (8.60%) SLA
2 1 (0.29%) COBIT
System Software
1 161 (46.13%) Active Directory
2 14 (4.01%) VMware Infrastructure
3 11 (3.15%) XenApp
4 5 (1.43%) Hyper-V
5 4 (1.15%) XenDesktop
6 3 (0.86%) Terminal Services
7 2 (0.57%) VMware ESX
Systems Management
1 6 (1.72%) SCCM
2 5 (1.43%) Backup Exec
2 5 (1.43%) DameWare
3 4 (1.15%) Norton AntiVirus
4 2 (0.57%) Cisco CUCM
5 1 (0.29%) WSUS
Vendors
1 130 (37.25%) Microsoft
2 61 (17.48%) Citrix
3 32 (9.17%) VMware
4 31 (8.88%) Apple
5 28 (8.02%) iManage
6 18 (5.16%) Cisco
7 13 (3.72%) Avaya
8 12 (3.44%) ServiceNow
9 11 (3.15%) HP
10 9 (2.58%) Remedy
11 6 (1.72%) Interwoven
11 6 (1.72%) Lotus
12 5 (1.43%) Dell
12 5 (1.43%) Google
13 4 (1.15%) Kaspersky
13 4 (1.15%) Maconomy
13 4 (1.15%) Salesforce.com
13 4 (1.15%) Symantec
14 3 (0.86%) Adobe
15 2 (0.57%) Nokia
City of London
Cognitive Group Ltd
Salary: £35000.00 - £50000 per annum
Posted: 2 days ago
West London
Verticality Ltd
Salary: £28000 per annum, Benefits Bonus, Oncall (not immediate), Overtime
Posted: 3 days ago
City, London
Dunsdon Rose
Salary: From £18,000 to £25,000 per annum Bonus + Benefits package
Posted: 4 days ago
West London
Guru Careers
Salary: 20000 Per Annum + Benefits
Posted: 5 days ago
City, London
Searchability
Salary: £25000 per annum
Posted: 6 days ago
East London
Streamline Connections
Salary: £28000 - £35000.00 per annum
Posted: 6 days ago
Feltham, Middlesex
2M Employment Solutions
Salary: £22000.00 per annum + plus bonus and benefits
Posted: 6 days ago
Docklands
Streamline Connections Ltd
Salary: £28000 - £35000.00 per annum
Posted: 6 days ago
London
AWD online
Salary: £18,000 - £22,000 per annum
Posted: 10 days ago
London
Venturi
Salary: £18000 - £23000 per annum
Posted: 23 days ago
City of London
Development and Infrastructure
Salary: £30k - 40k per year
Posted: 24 days ago
London
Templeton and Partners Limited
Salary: Market related
Posted: 27 days ago