The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
First Line Support
Rank 465 447 521
Rank change year-on-year
-18 +74
Permanent jobs requiring a 1st Line Support 197 223 195
As % of all permanent IT jobs located in London 0.47% 0.50% 0.40%
As % of the Job Titles category 0.49% 0.52% 0.41%
Number of salaries quoted 189 185 172
Average salary £25,000 £24,000 £23,000
Average salary % change year-on-year
+4.16% +4.34%
90% offered a salary of more than £20,900 £20,500 £20,000
10% offered a salary of more than £34,600 £30,000 £32,500
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40483 42761 47201
As % of all permanent IT jobs located in London 95.86% 95.79% 95.95%
Number of salaries quoted 35072 35981 38974
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 30 April 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 31 £30,000 +23.71% 1
Croydon -4 13 £22,000 +18.91%
Sidcup - 4 £22,500 -
Chessington +1 3 £21,500 -10.41% 1
Romford - 3 £19,000 - 1
Kingston Upon Thames +9 2 £25,000 +16.27%
Uxbridge - 2 £27,500 - 1
Beckenham - 1 £17,250 -
Feltham - 1 £22,000 -
Surbiton - 1 £22,500 -
Docklands, London - 1 £31,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 30 April 2016, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 273 (69.11%) Windows
2 193 (48.86%) Active Directory
3 156 (39.49%) MS Office
4 138 (34.94%) Microsoft
5 129 (32.66%) Windows 7
6 86 (21.77%) MS Excel
7 85 (21.52%) ITIL
8 68 (17.22%) Citrix
9 65 (16.46%) Finance
9 65 (16.46%) Windows XP
10 57 (14.43%) MS Exchange
11 55 (13.92%) Windows Server
12 44 (11.14%) Windows 8
13 38 (9.62%) VPN
14 37 (9.37%) LAN
14 37 (9.37%) Exchange Server 2013
15 35 (8.86%) Office 365
15 35 (8.86%) Apple
16 32 (8.10%) WAN
16 32 (8.10%) Microsoft Certification
17 31 (7.85%) TCP/IP
17 31 (7.85%) Service Management
18 30 (7.59%) DNS
18 30 (7.59%) iManage
19 29 (7.34%) Law
19 29 (7.34%) Blackberry
20 27 (6.84%) VMware
20 27 (6.84%) DHCP
20 27 (6.84%) SLA
20 27 (6.84%) Incident Management

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 30 April 2016, IT jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (14.43%) MS Exchange
2 37 (9.37%) Exchange Server 2013
3 25 (6.33%) Skype for Business
4 17 (4.30%) Exchange Server 2003
4 17 (4.30%) Exchange Server 2010
5 14 (3.54%) SharePoint
6 8 (2.03%) Blackberry Enterprise Server
7 4 (1.01%) Exchange Server 2007
8 1 (0.25%) Confluence
8 1 (0.25%) IIS
8 1 (0.25%) SharePoint 2013
Applications
1 156 (39.49%) MS Office
2 86 (21.77%) MS Excel
3 21 (5.32%) MS Visio
4 16 (4.05%) MS PowerPoint
5 4 (1.01%) Adobe Creative Suite
6 2 (0.51%) Photoshop
7 1 (0.25%) MS Project
7 1 (0.25%) Spreadsheet
Business Applications
1 8 (2.03%) Dynamics CRM
2 5 (1.27%) Payment Gateway
3 4 (1.01%) thinkFolio
4 2 (0.51%) Dynamics AX
Cloud Services
1 35 (8.86%) Office 365
2 4 (1.01%) Cloud Computing
3 3 (0.76%) Mimecast
4 1 (0.25%) Google Apps
Communications & Networking
1 38 (9.62%) VPN
2 37 (9.37%) LAN
3 32 (8.10%) WAN
4 31 (7.85%) TCP/IP
5 30 (7.59%) DNS
6 27 (6.84%) DHCP
7 18 (4.56%) Firewall
8 12 (3.04%) IP Telephony
8 12 (3.04%) Unified Communications
8 12 (3.04%) VoIP
9 8 (2.03%) Internet
9 8 (2.03%) WebEx
10 7 (1.77%) SAN
10 7 (1.77%) Skype
11 5 (1.27%) ADSL
11 5 (1.27%) Remote Desktop
12 4 (1.01%) HTTPS
12 4 (1.01%) Wireless
13 2 (0.51%) Intranet
13 2 (0.51%) NAS
Database & Business Intelligence
1 12 (3.04%) SQL Server
2 5 (1.27%) MS Access
3 2 (0.51%) Crystal Reports
3 2 (0.51%) MySQL
3 2 (0.51%) SQL Server 2000
3 2 (0.51%) SQL Server 2014
4 1 (0.25%) SQL Server 2005
4 1 (0.25%) SQL Server 2008
4 1 (0.25%) SQL Server 2012
4 1 (0.25%) SQL Server Reporting Services
Development Applications
1 8 (2.03%) JIRA
2 1 (0.25%) Visual Studio
General
1 65 (16.46%) Finance
2 29 (7.34%) Law
3 25 (6.33%) Telecoms
4 15 (3.80%) Retail
5 13 (3.29%) Legal
6 9 (2.28%) Banking
7 8 (2.03%) Games
8 5 (1.27%) Front Office
9 4 (1.01%) Marketing
10 3 (0.76%) Investment Banking
11 2 (0.51%) Back Office
11 2 (0.51%) Electronics
11 2 (0.51%) French Language
11 2 (0.51%) Italian Language
12 1 (0.25%) Advertising
12 1 (0.25%) Financial Institution
12 1 (0.25%) German Language
12 1 (0.25%) Hebrew Language
12 1 (0.25%) Publishing
Libraries, Frameworks & Software Standards
1 10 (2.53%) FIX Protocol
2 8 (2.03%) HTML
3 5 (1.27%) CSS
4 3 (0.76%) Silverlight
5 1 (0.25%) .NET
5 1 (0.25%) XML
5 1 (0.25%) XMPP
Miscellaneous
1 29 (7.34%) Blackberry
2 20 (5.06%) iPhone
3 12 (3.04%) Analytical Skills
4 11 (2.78%) Fintech
5 9 (2.28%) Economics
5 9 (2.28%) iPad
5 9 (2.28%) Video Conferencing
6 8 (2.03%) Computer Science
6 8 (2.03%) RSA SecurID
7 7 (1.77%) EPoS
7 7 (1.77%) Smartphone
8 4 (1.01%) Driving Licence
9 2 (0.51%) Clustering
9 2 (0.51%) Data Centre
9 2 (0.51%) Management Information System
9 2 (0.51%) Mathematics
10 1 (0.25%) CMDB
10 1 (0.25%) Data Extraction
10 1 (0.25%) Data Protection Act
10 1 (0.25%) Graphic Design
Operating Systems
1 273 (69.11%) Windows
2 129 (32.66%) Windows 7
3 65 (16.46%) Windows XP
4 55 (13.92%) Windows Server
5 44 (11.14%) Windows 8
6 25 (6.33%) Android
7 23 (5.82%) Windows Server 2008
8 22 (5.57%) Windows Server 2003
9 21 (5.32%) Windows Server 2012
10 13 (3.29%) Mac OS X
11 12 (3.04%) Apple iOS
12 7 (1.77%) Linux
12 7 (1.77%) Mac OS
12 7 (1.77%) Windows 10
13 5 (1.27%) Unix
14 3 (0.76%) Windows Mobile
15 2 (0.51%) Windows 2000 Server
15 2 (0.51%) Windows NT
15 2 (0.51%) Windows Vista
Processes & Methodologies
1 85 (21.52%) ITIL
2 31 (7.85%) Service Management
3 27 (6.84%) Incident Management
4 23 (5.82%) Patch Management
5 22 (5.57%) CRM
6 20 (5.06%) Change Management
7 15 (3.80%) Service Delivery
8 12 (3.04%) E-Commerce
8 12 (3.04%) ITIL V3
9 11 (2.78%) Mobile Device Management
10 10 (2.53%) Disaster Recovery
10 10 (2.53%) Electronic Trading
10 10 (2.53%) Time Management
11 9 (2.28%) Asset Management
11 9 (2.28%) Network Monitoring
12 7 (1.77%) Logistics
13 6 (1.52%) Change Control
13 6 (1.52%) Data Protection
13 6 (1.52%) Problem Management
14 5 (1.27%) Continuous Improvement
Programming Languages
1 19 (4.81%) SQL
2 17 (4.30%) C
3 6 (1.52%) JavaScript
4 2 (0.51%) VBA
5 1 (0.25%) C#
5 1 (0.25%) PHP
5 1 (0.25%) PowerShell
5 1 (0.25%) T-SQL
Qualifications
1 32 (8.10%) Microsoft Certification
2 25 (6.33%) Degree
3 17 (4.30%) MCSE
4 12 (3.04%) MCITP
4 12 (3.04%) MCSA
5 11 (2.78%) ITIL Certification
6 10 (2.53%) CCNA
6 10 (2.53%) Cisco Certification
6 10 (2.53%) MCP
7 8 (2.03%) ACTC
8 4 (1.01%) MCTS
9 3 (0.76%) A+ Certification
9 3 (0.76%) MCDST
9 3 (0.76%) SC Cleared
9 3 (0.76%) Security Cleared
10 2 (0.51%) ITIL Foundation Certificate
11 1 (0.25%) CCA
11 1 (0.25%) CCEA
11 1 (0.25%) CCNP
11 1 (0.25%) Citrix Certification
Quality Assurance & Compliance
1 27 (6.84%) SLA
System Software
1 193 (48.86%) Active Directory
2 18 (4.56%) XenApp
3 16 (4.05%) VMware Infrastructure
4 7 (1.77%) Hyper-V
5 3 (0.76%) Terminal Services
5 3 (0.76%) XenDesktop
6 2 (0.51%) VMware ESX
7 1 (0.25%) VMware ESXi
7 1 (0.25%) XenServer
Systems Management
1 7 (1.77%) SCCM
2 3 (0.76%) Backup Exec
3 2 (0.51%) DameWare
4 1 (0.25%) WSUS
Vendors
1 138 (34.94%) Microsoft
2 68 (17.22%) Citrix
3 35 (8.86%) Apple
4 30 (7.59%) iManage
5 27 (6.84%) VMware
6 22 (5.57%) Avaya
7 15 (3.80%) Cisco
7 15 (3.80%) HP
7 15 (3.80%) ServiceNow
8 11 (2.78%) Bloomberg
9 10 (2.53%) Remedy
10 9 (2.28%) Dell
11 6 (1.52%) Adobe
12 4 (1.01%) Blue Coat
12 4 (1.01%) CheckPoint
12 4 (1.01%) FactSet
12 4 (1.01%) Oracle
12 4 (1.01%) Salesforce.com
12 4 (1.01%) Sophos
13 2 (0.51%) MobileIron
London
Etech Partners
Salary: To £26K + Outstanding Bens
Posted: Yesterday
West London
Michael Page Technology
Salary: £18000 - £25000 per annum + Training and Pension
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 - £40000 per annum + Bonus + Benefits + Training
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £27000 per annum + bens
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 4 days ago
Central London / West End
Eaglecliff
Salary: From £35,000 to £45,000 per annum + Benefits
Posted: 5 days ago
Uxbridge
Ampersand Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 11 days ago
Chessington
Hays London City Cheapside
Salary: £20000.00 - £23000.00 per annum
Posted: 19 days ago
London
Langley James Limited
Salary: £20000 per annum + Bonus and Pension
Posted: 24 days ago
Romford
Hays London City Cheapside
Salary: £20000.00 - £22000.00 per annum
Posted: 25 days ago