The statistics below represent IT jobs advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
First Line Support
Rank 429 488 489
Rank change year-on-year
+59 +1
Permanent jobs requiring a 1st Line Support 186 170 170
As % of all permanent IT jobs located in London 0.48% 0.39% 0.36%
As % of the Job Titles category 0.50% 0.40% 0.38%
Number of salaries quoted 176 158 145
Median salary £23,000 £23,000 £23,000
90% offered a salary of more than £20,000 £20,000 £19,500
10% offered a salary of more than £38,500 £32,000 £28,100
UK excluding London median salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36986 42047 45092
As % of all permanent IT jobs located in London 95.68% 95.56% 95.79%
Number of salaries quoted 32143 35731 37576
Median salary £55,500 £55,000 £52,500
Median salary % change year-on-year
+0.90% +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the London region.

1st Line Support Salary Trend in London

1st Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the London region over the 3 months to 28 August 2016.

1st Line Support Salary Histogram in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 6 £22,500 -1.09% 2
Croydon -1 6 £22,000 +18.91% 1
Bromley -10 3 £22,500 -
Wimbledon -13 3 £23,500 +8.04%
Harrow +5 2 £19,000 -6.17%
Sidcup - 2 £22,500 -
Upminster - 2 £19,000 -
Brentford - 2 £22,250 -
Barnet - 1 £22,000 -
Bexleyheath - 1 £15,000 -
Chessington - 1 £26,500 -
Clapham - 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 August 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support in the job title.

1 303 (74.63%) Windows
2 234 (57.64%) Active Directory
3 200 (49.26%) MS Office
4 168 (41.38%) Windows 7
5 157 (38.67%) Microsoft
6 135 (33.25%) ITIL
7 108 (26.60%) MS Excel
8 70 (17.24%) Finance
9 68 (16.75%) Windows XP
10 58 (14.29%) Citrix
10 58 (14.29%) Microsoft Certification
11 53 (13.05%) Windows Server
11 53 (13.05%) Windows 8
12 51 (12.56%) MS Exchange
13 50 (12.32%) Apple
14 48 (11.82%) iManage
15 44 (10.84%) Incident Management
16 39 (9.61%) LAN
17 38 (9.36%) Windows Server 2008
18 37 (9.11%) Degree
19 36 (8.87%) Service Delivery
20 35 (8.62%) WAN
21 34 (8.37%) MCSE
22 32 (7.88%) Telecoms
23 31 (7.64%) Service Management
23 31 (7.64%) VPN
24 30 (7.39%) Blackberry
24 30 (7.39%) Windows 10
25 29 (7.14%) TCP/IP
26 28 (6.90%) Problem Management

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (12.56%) MS Exchange
2 27 (6.65%) Skype for Business
3 22 (5.42%) Exchange Server 2013
4 17 (4.19%) Exchange Server 2010
5 11 (2.71%) IIS
5 11 (2.71%) SharePoint
6 8 (1.97%) Blackberry Enterprise Server
7 6 (1.48%) Exchange Server 2003
7 6 (1.48%) Exchange Server 2007
8 2 (0.49%) Apache
8 2 (0.49%) CMS
Applications
1 200 (49.26%) MS Office
2 108 (26.60%) MS Excel
3 20 (4.93%) MS Visio
4 9 (2.22%) MS PowerPoint
5 4 (0.99%) Photoshop
6 3 (0.74%) Adobe Creative Suite
Business Applications
1 2 (0.49%) Dynamics AX
1 2 (0.49%) thinkFolio
2 1 (0.25%) Dynamics CRM
2 1 (0.25%) Eagle PACE
2 1 (0.25%) Remedy ITSM
Cloud Services
1 10 (2.46%) Office 365
2 2 (0.49%) Amazon AWS
3 1 (0.25%) Cloud Computing
3 1 (0.25%) Mimecast
Communications & Networking
1 39 (9.61%) LAN
2 35 (8.62%) WAN
3 31 (7.64%) VPN
4 29 (7.14%) TCP/IP
5 27 (6.65%) DNS
6 25 (6.16%) DHCP
7 13 (3.20%) VoIP
8 9 (2.22%) Firewall
9 7 (1.72%) SAN
9 7 (1.72%) Wireless
10 5 (1.23%) HTTPS
11 4 (0.99%) Internet
11 4 (0.99%) IP Telephony
11 4 (0.99%) Skype
12 2 (0.49%) ADSL
12 2 (0.49%) NAS
12 2 (0.49%) Wi-Fi
13 1 (0.25%) FTP
13 1 (0.25%) HTTP
13 1 (0.25%) PBX
Database & Business Intelligence
1 25 (6.16%) SQL Server
2 3 (0.74%) MS Access
3 2 (0.49%) Oracle Reports
3 2 (0.49%) SQL Server 2005
3 2 (0.49%) SQL Server 2008
4 1 (0.25%) Crystal Reports
4 1 (0.25%) SQL Server 2012
4 1 (0.25%) SQL Server Integration Services
4 1 (0.25%) SQL Server Reporting Services
General
1 70 (17.24%) Finance
2 32 (7.88%) Telecoms
3 18 (4.43%) Law
4 17 (4.19%) Banking
5 13 (3.20%) Legal
6 10 (2.46%) Front Office
6 10 (2.46%) Retail
7 7 (1.72%) Back Office
8 5 (1.23%) German Language
8 5 (1.23%) Marketing
9 3 (0.74%) Advertising
9 3 (0.74%) French Language
10 2 (0.49%) Financial Institution
10 2 (0.49%) Japanese Language
11 1 (0.25%) Electronics
11 1 (0.25%) Games
Libraries, Frameworks & Software Standards
1 22 (5.42%) XML
2 20 (4.93%) .NET
3 17 (4.19%) Web Services
4 10 (2.46%) ASP.NET
5 9 (2.22%) EDI
5 9 (2.22%) SOAP
6 8 (1.97%) HTML
7 7 (1.72%) XSL
8 3 (0.74%) CSS
8 3 (0.74%) Durandal
8 3 (0.74%) HTML5
8 3 (0.74%) KnockoutJS
9 2 (0.49%) XMPP
10 1 (0.25%) COM
10 1 (0.25%) FIX Protocol
Miscellaneous
1 30 (7.39%) Blackberry
2 24 (5.91%) Smartphone
3 23 (5.67%) iPhone
4 9 (2.22%) Computer Science
4 9 (2.22%) Driving Licence
5 8 (1.97%) Analytical Skills
6 6 (1.48%) iPad
6 6 (1.48%) Management Information System
7 5 (1.23%) Video Conferencing
8 4 (0.99%) Hedge funds
8 4 (0.99%) RSA SecurID
9 3 (0.74%) BBC
9 3 (0.74%) Blog
10 2 (0.49%) Data Centre
10 2 (0.49%) Fat Client
10 2 (0.49%) Mathematics
10 2 (0.49%) Thin Client
10 2 (0.49%) Video Editing
11 1 (0.25%) Apple TV
11 1 (0.25%) Mobile App
Operating Systems
1 303 (74.63%) Windows
2 168 (41.38%) Windows 7
3 68 (16.75%) Windows XP
4 53 (13.05%) Windows 8
4 53 (13.05%) Windows Server
5 38 (9.36%) Windows Server 2008
6 30 (7.39%) Windows 10
7 22 (5.42%) Android
7 22 (5.42%) Windows Server 2003
8 20 (4.93%) Mac OS X
9 13 (3.20%) Unix
10 12 (2.96%) Windows Server 2012
11 11 (2.71%) Linux
12 8 (1.97%) Apple iOS
13 7 (1.72%) Mac OS
14 4 (0.99%) Windows Mobile
15 3 (0.74%) Windows 2000 Server
15 3 (0.74%) Windows NT
16 2 (0.49%) Windows Vista
Processes & Methodologies
1 135 (33.25%) ITIL
2 44 (10.84%) Incident Management
3 36 (8.87%) Service Delivery
4 31 (7.64%) Service Management
5 28 (6.90%) Problem Management
6 26 (6.40%) Change Management
7 22 (5.42%) Patch Management
8 21 (5.17%) Change Control
9 18 (4.43%) Coaching
9 18 (4.43%) Continuous Improvement
10 14 (3.45%) Mobile Device Management
11 12 (2.96%) Disaster Recovery
12 11 (2.71%) ITIL V3
12 11 (2.71%) Time Management
13 10 (2.46%) Logistics
13 10 (2.46%) Trend Analysis
14 9 (2.22%) Asset Management
15 8 (1.97%) Stakeholder Management
16 7 (1.72%) BCP
16 7 (1.72%) MVC
Programming Languages
1 24 (5.91%) SQL
2 12 (2.96%) C#
3 10 (2.46%) C
4 7 (1.72%) VB
5 5 (1.23%) JavaScript
6 3 (0.74%) PHP
7 1 (0.25%) PowerShell
Qualifications
1 58 (14.29%) Microsoft Certification
2 37 (9.11%) Degree
3 34 (8.37%) MCSE
4 27 (6.65%) ITIL Certification
5 18 (4.43%) MCP
6 17 (4.19%) MCITP
7 10 (2.46%) MCSA
8 9 (2.22%) MCDST
9 4 (0.99%) A+ Certification
9 4 (0.99%) Cisco Certification
10 3 (0.74%) CCNA
10 3 (0.74%) MCTS
11 2 (0.49%) ITIL Foundation Certificate
12 1 (0.25%) DBS Check
12 1 (0.25%) DV Cleared
12 1 (0.25%) GNVQ
12 1 (0.25%) HNC
12 1 (0.25%) MCT
12 1 (0.25%) SC Cleared
12 1 (0.25%) Security Cleared
Quality Assurance & Compliance
1 24 (5.91%) SLA
2 1 (0.25%) Data Quality
System Software
1 234 (57.64%) Active Directory
2 8 (1.97%) XenApp
3 6 (1.48%) VMware Infrastructure
4 5 (1.23%) Hyper-V
5 4 (0.99%) Virtual Servers
5 4 (0.99%) XenDesktop
6 2 (0.49%) Microsoft Virtual Server
6 2 (0.49%) Virtual Machines
7 1 (0.25%) Microsoft App-V
7 1 (0.25%) Virtual Desktop
7 1 (0.25%) VMware ESXi
7 1 (0.25%) vSphere
7 1 (0.25%) XenServer
Systems Management
1 3 (0.74%) Backup Exec
2 2 (0.49%) Norton AntiVirus
3 1 (0.25%) Failover Clustering
3 1 (0.25%) SCCM
3 1 (0.25%) WSUS
Vendors
1 157 (38.67%) Microsoft
2 58 (14.29%) Citrix
3 50 (12.32%) Apple
4 48 (11.82%) iManage
5 21 (5.17%) VMware
6 18 (4.43%) Sophos
7 16 (3.94%) Cisco
8 13 (3.20%) ServiceNow
9 11 (2.71%) Oracle
10 9 (2.22%) Bloomberg
11 8 (1.97%) Avaya
11 8 (1.97%) Dell
12 7 (1.72%) HP
13 6 (1.48%) Mitel
13 6 (1.48%) Remedy
14 5 (1.23%) Adobe
14 5 (1.23%) Altiris
14 5 (1.23%) Bomgar
15 3 (0.74%) FactSet
15 3 (0.74%) MobileIron
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 5 days ago
London
Capital IT Resourcing LTD
Salary: £20000 - £26000 per annum + 10% Pension, 27 Days Holiday
Posted: 5 days ago
South East London
Circle Recruitment
Salary: £25000 - £28000 per annum + Benefits
Posted: 3 days ago
North London
Recruitment Genius Ltd
Salary: £24000 - £27000 per annum
Posted: 4 days ago
Central London / West End
H&R Talent
Salary: From £18,000 to £25,000 per annum
Posted: 6 days ago
City Of London
HFG
Salary: £25000 - £35000 per annum
Posted: 13 days ago
City, London
BlackRock
Salary: Competitive salary and benefits
Posted: 9 days ago
Croydon
Recruitment Revolution Limited
Salary: c£20,000 - £25,000 + Excellent Company Benefits
Posted: 17 days ago