The first table below looks at the demand for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 139 165 206
Rank change year-on-year
+26 +41
Permanent jobs citing Service Management 1057 753 739
As % of all permanent IT jobs located in London 2.17% 1.67% 1.33%
As % of the Processes & Methodologies category 2.64% 2.05% 1.68%
Number of salaries quoted 839 612 574
Average salary £55,000 £55,000 £47,500
Average salary % change year-on-year
- +15.78%
90% offered a salary of more than £32,500 £35,000 £30,000
10% offered a salary of more than £75,000 £75,000 £75,000
UK excluding London average salary £47,500 £45,000 £44,000
% change year-on-year
+5.55% +2.27%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
39963 36781 43924
As % of all permanent IT jobs located in London 81.89% 81.50% 79.02%
Number of salaries quoted 32744 30674 37745
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,500 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
Service Management
England

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.

Service Management Salary Trend in London

Service Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 24 April 2014.

Service Management Salary Histogram in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +20 276 £55,000 -2.65% 4
Kingston Upon Thames - 14 £50,000 -
Hounslow -2 13 - -
Docklands, London +5 11 £55,000 +22.22%
Croydon 0 10 £45,000 -8.16% 1
Canary Wharf +5 9 £63,750 -13.55%
Uxbridge +2 8 £50,000 -16.66%
Surbiton - 7 - -
Beckenham +3 6 £33,500 -
Twickenham -3 4 £42,500 -26.08%
Harrow - 4 £35,000 -
Bromley -18 3 £35,000 -24.32%
Lewisham - 3 £60,000 -
Ruislip -3 1 £45,000 -25.00%
Chessington -5 1 £42,500 -24.77%
Romford - 1 £20,000 -
Paddington - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 24 April 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 1279 (65.32%) ITIL
2 717 (36.62%) Finance
3 622 (31.77%) Service Delivery
4 529 (27.02%) Windows
5 446 (22.78%) ITSM
6 394 (20.12%) Project Management
7 344 (17.57%) Microsoft
8 281 (14.35%) SLA
9 273 (13.94%) SQL
10 272 (13.89%) Change Management
11 260 (13.28%) Active Directory
12 259 (13.23%) Degree
13 244 (12.46%) PRINCE2
14 237 (12.10%) MS Office
15 231 (11.80%) Incident Management
16 228 (11.64%) MS Excel
17 209 (10.67%) Linux
18 205 (10.47%) VMware
19 184 (9.40%) ITIL Certification
20 178 (9.09%) UNIX
21 177 (9.04%) Problem Management
22 176 (8.99%) Cisco
23 171 (8.73%) Banking
24 166 (8.48%) Citrix
25 158 (8.07%) Oracle
26 154 (7.87%) Stakeholder Management
27 150 (7.66%) VMware Infrastructure
28 144 (7.35%) Remedy
29 142 (7.25%) Continuous Improvement
30 140 (7.15%) Microsoft Certification

Service Management
Top Related IT Skills in London by Category

For the 6 months to 24 April 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 105 (5.36%) SharePoint
2 104 (5.31%) MS Exchange
3 80 (4.09%) IIS
4 39 (1.99%) Apache
5 37 (1.89%) Tomcat
6 32 (1.63%) Exchange Server 2010
7 20 (1.02%) CMS
8 18 (0.92%) Blackberry Enterprise Server
8 18 (0.92%) Exchange Server 2003
9 14 (0.72%) Oracle Workflow
9 14 (0.72%) WebSphere
9 14 (0.72%) Lightstreamer
10 13 (0.66%) Oracle HTTP Server
11 12 (0.61%) WebLogic
11 12 (0.61%) Exchange Server 2007
11 12 (0.61%) Lync
12 11 (0.56%) IBM Notes
12 11 (0.56%) SAP EP
13 6 (0.31%) BizTalk Server
13 6 (0.31%) Alfresco
Applications
1 237 (12.10%) MS Office
2 228 (11.64%) MS Excel
3 37 (1.89%) MS Project
4 34 (1.74%) MS PowerPoint
5 17 (0.87%) MS Visio
6 8 (0.41%) Spreadsheet
7 4 (0.20%) InfoPath
8 1 (0.051%) ProjectWise
8 1 (0.051%) Photoshop
8 1 (0.051%) Acrobat
Business Applications
1 86 (4.39%) Remedy ITSM
2 18 (0.92%) SAP FI
2 18 (0.92%) Oracle General Ledger
3 11 (0.56%) Temenos T24
3 11 (0.56%) SAP BPC
4 9 (0.46%) SAP FI-AP
4 9 (0.46%) Dynamics CRM
5 8 (0.41%) SAP FI/CO
5 8 (0.41%) SAP CO
6 6 (0.31%) SAP HR
6 6 (0.31%) Magento
6 6 (0.31%) SAP Business One
7 5 (0.26%) Oracle EBS
7 5 (0.26%) Maximo
8 4 (0.20%) Agresso
8 4 (0.20%) SAP Oil and Gas
8 4 (0.20%) Oracle Payables
9 3 (0.15%) SAP ERP
9 3 (0.15%) Cerner Millennium
9 3 (0.15%) SAP SM
Cloud Services
1 32 (1.63%) Amazon AWS
2 28 (1.43%) SaaS
3 15 (0.77%) Amazon EC2
4 12 (0.61%) Cloud Computing
5 7 (0.36%) Office 365
6 6 (0.31%) PaaS
6 6 (0.31%) IaaS
6 6 (0.31%) Amazon ELB
7 5 (0.26%) Microsoft Azure
8 1 (0.051%) Route 53
8 1 (0.051%) Google Apps
8 1 (0.051%) Rackspace Cloud
8 1 (0.051%) Amazon S3
8 1 (0.051%) Force.com
Communications & Networking
1 132 (6.74%) DNS
2 130 (6.64%) Firewall
3 114 (5.82%) SAN
4 108 (5.52%) Internet
5 105 (5.36%) TCP/IP
6 103 (5.26%) VPN
7 96 (4.90%) LAN
8 94 (4.80%) WAN
9 73 (3.73%) DHCP
10 62 (3.17%) VoIP
11 61 (3.12%) SSL
12 40 (2.04%) MPLS
13 34 (1.74%) HTTP
14 33 (1.69%) NAS
15 31 (1.58%) Unified Communications
15 31 (1.58%) Wireless
16 29 (1.48%) SMTP
17 25 (1.28%) Network Security
18 22 (1.12%) Intranet
18 22 (1.12%) Cisco ASA
Database & Business Intelligence
1 131 (6.69%) SQL Server
2 50 (2.55%) MySQL
3 40 (2.04%) Relational Database
4 35 (1.79%) Oracle Database
5 33 (1.69%) RDBMS
6 27 (1.38%) Data Warehouse
7 24 (1.23%) Data Mining
8 19 (0.97%) Crystal Reports
9 13 (0.66%) Oracle Reports
10 9 (0.46%) SAP BW
11 8 (0.41%) SAP BI
11 8 (0.41%) MS Access
11 8 (0.41%) Big Data
12 7 (0.36%) Oracle Database 10g
13 6 (0.31%) SQL Server 2008
14 5 (0.26%) Apache Hive
14 5 (0.26%) Oracle Database 11g
14 5 (0.26%) QlikView
14 5 (0.26%) Hadoop
14 5 (0.26%) SQL Server Reporting Services
Development Applications
1 45 (2.30%) JIRA
2 40 (2.04%) Team Foundation Server
3 22 (1.12%) Subversion
4 17 (0.87%) Jenkins
5 14 (0.72%) Hudson
6 6 (0.31%) Talend Open Studio
7 5 (0.26%) Oracle Forms
7 5 (0.26%) MSI
8 4 (0.20%) Git (software)
9 3 (0.15%) Grunt
9 3 (0.15%) Atlassian Bamboo
9 3 (0.15%) Mercurial
10 2 (0.10%) Visual Studio
10 2 (0.10%) VSS/SourceSafe
10 2 (0.10%) Selenium
11 1 (0.051%) eggPlant
11 1 (0.051%) Calabash
11 1 (0.051%) Robotium
11 1 (0.051%) Cucumber
11 1 (0.051%) SoapUI
General
1 717 (36.62%) Finance
2 171 (8.73%) Banking
3 116 (5.92%) Telecoms
4 76 (3.88%) Legal
5 63 (3.22%) Law
6 62 (3.17%) Advertising
7 58 (2.96%) Retail
8 56 (2.86%) Marketing
9 40 (2.04%) Financial Institution
10 37 (1.89%) Investment Banking
11 34 (1.74%) Publishing
12 26 (1.33%) Back Office
13 19 (0.97%) Games
14 16 (0.82%) Manufacturing
14 16 (0.82%) Wholesale Banking
15 14 (0.72%) French Language
16 13 (0.66%) German Language
17 12 (0.61%) Billing
18 11 (0.56%) General Ledger
19 9 (0.46%) Pharmaceutical
Job Titles
1 413 (21.09%) Service Manager
2 314 (16.04%) Analyst
3 192 (9.81%) Delivery Manager
4 184 (9.40%) Services Delivery Manager
5 140 (7.15%) Consultant
6 97 (4.95%) Support Analyst
7 93 (4.75%) Service Analyst
8 86 (4.39%) Architect
9 73 (3.73%) Applications Support
10 71 (3.63%) Project Manager
11 63 (3.22%) Senior Manager
12 59 (3.01%) Support Engineer
13 58 (2.96%) Applications Manager
14 57 (2.91%) Developer
15 54 (2.76%) Administrator
15 54 (2.76%) IT Services Manager
16 51 (2.60%) Team Leader
17 50 (2.55%) Support Manager
18 48 (2.45%) Service Desk Analyst
19 47 (2.40%) Programme Manager
Libraries, Frameworks & Software Standards
1 109 (5.57%) Web Services
2 99 (5.06%) .NET
3 53 (2.71%) XML
4 52 (2.66%) HTML
5 36 (1.84%) CSS
6 29 (1.48%) SOAP
7 23 (1.17%) Middleware
8 15 (0.77%) Rendezvous
9 14 (0.72%) Flash
9 14 (0.72%) ASP.NET
10 13 (0.66%) JSON
10 13 (0.66%) JDBC
11 12 (0.61%) J2EE
12 11 (0.56%) SAP PI
12 11 (0.56%) COM
13 10 (0.51%) JMS
13 10 (0.51%) Ajax
13 10 (0.51%) Software Packaging
14 9 (0.46%) jQuery
14 9 (0.46%) RESTful
Miscellaneous
1 112 (5.72%) Management Information System
2 58 (2.96%) Blackberry
3 57 (2.91%) Enterprise Software
4 43 (2.20%) Statistics
5 37 (1.89%) Video Conferencing
5 37 (1.89%) CMDB
6 30 (1.53%) Computer Science
7 29 (1.48%) Clustering
8 24 (1.23%) Client/Server
9 21 (1.07%) Replication
10 20 (1.02%) Thin Client
10 20 (1.02%) Fat Client
11 19 (0.97%) STB
11 19 (0.97%) PMI
11 19 (0.97%) Fixed Income
12 17 (0.87%) Smartphone
12 17 (0.87%) Hedge funds
13 16 (0.82%) Mobile Payment
13 16 (0.82%) Open Source
14 13 (0.66%) Mobile Banking
Operating Systems
1 529 (27.02%) Windows
2 209 (10.67%) Linux
3 178 (9.09%) UNIX
4 137 (7.00%) Windows Server 2008
5 135 (6.89%) Windows Server 2003
6 133 (6.79%) Windows 7
7 71 (3.63%) Windows XP
8 53 (2.71%) Solaris
9 28 (1.43%) Android
10 25 (1.28%) Apple iOS
11 23 (1.17%) Red Hat Enterprise Linux
12 19 (0.97%) Windows 8
13 17 (0.87%) AIX
14 13 (0.66%) Windows Server 2012
14 13 (0.66%) Ubuntu
15 11 (0.56%) Mac OS X
16 9 (0.46%) Mac OS
17 7 (0.36%) Windows Vista
17 7 (0.36%) Windows 2000 Server
18 5 (0.26%) Windows Mobile
Processes & Methodologies
1 1279 (65.32%) ITIL
2 622 (31.77%) Service Delivery
3 446 (22.78%) ITSM
4 394 (20.12%) Project Management
5 272 (13.89%) Change Management
6 244 (12.46%) PRINCE2
7 231 (11.80%) Incident Management
8 177 (9.04%) Problem Management
9 154 (7.87%) Stakeholder Management
10 142 (7.25%) Continuous Improvement
11 129 (6.59%) Configuration Management
12 123 (6.28%) Release Management
13 117 (5.98%) ITIL V3
14 81 (4.14%) CRM
14 81 (4.14%) Root Cause Analysis
15 78 (3.98%) Disaster Recovery
16 74 (3.78%) Agile Software Development
16 74 (3.78%) Supplier Management
17 73 (3.73%) Information Security
18 71 (3.63%) Performance Management
Programming Languages
1 273 (13.94%) SQL
2 129 (6.59%) Java
3 75 (3.83%) PowerShell
4 70 (3.58%) Perl
5 61 (3.12%) JavaScript
6 57 (2.91%) C#
7 45 (2.30%) C
8 37 (1.89%) PHP
9 28 (1.43%) Shell Script
10 25 (1.28%) Python
10 25 (1.28%) PL/SQL
11 21 (1.07%) VBA
12 18 (0.92%) VB
13 14 (0.72%) C++
14 8 (0.41%) VBScript
15 7 (0.36%) Bash Shell
16 5 (0.26%) Ruby
17 4 (0.20%) AWK
17 4 (0.20%) T-SQL
17 4 (0.20%) Bourne shell
Qualifications
1 259 (13.23%) Degree
2 184 (9.40%) ITIL Certification
3 140 (7.15%) Microsoft Certification
4 96 (4.90%) Security Cleared
5 85 (4.34%) Cisco Certification
6 82 (4.19%) MCSE
7 65 (3.32%) CCNA
8 56 (2.86%) MCSA
8 56 (2.86%) ISEB
9 51 (2.60%) MCP
10 40 (2.04%) SC Cleared
10 40 (2.04%) CCNP
11 35 (1.79%) CISSP
11 35 (1.79%) MCTS
12 33 (1.69%) PMI Certification
13 30 (1.53%) PRINCE2 Practitioner
14 27 (1.38%) ISTQB
15 26 (1.33%) VMware Certified Professional (VCP)
16 20 (1.02%) PMP
16 20 (1.02%) PRINCE2 Certification
Quality Assurance & Compliance
1 281 (14.35%) SLA
2 67 (3.42%) QA
2 67 (3.42%) ISO/IEC 27001
3 53 (2.71%) COBIT
4 35 (1.79%) ISO 9001
5 23 (1.17%) Sarbanes-Oxley
6 16 (0.82%) PCI DSS
7 8 (0.41%) Data Quality
8 5 (0.26%) ISO/IEC 20000
9 4 (0.20%) CESG Infosec
10 3 (0.15%) BS15000
11 2 (0.10%) BS7799
System Software
1 260 (13.28%) Active Directory
2 150 (7.66%) VMware Infrastructure
3 71 (3.63%) Hyper-V
4 63 (3.22%) XenApp
5 46 (2.35%) vSphere
6 41 (2.09%) XenDesktop
7 27 (1.38%) vCloud
8 17 (0.87%) VMware ESXi
9 16 (0.82%) Microsoft App-V
10 13 (0.66%) XenServer
11 12 (0.61%) NFS
11 12 (0.61%) KVM
12 10 (0.51%) VMware ESX
13 9 (0.46%) Terminal Services
14 7 (0.36%) Oracle RMAN
15 6 (0.31%) Xen
15 6 (0.31%) Citrix Presentation Server
16 5 (0.26%) Varnish
16 5 (0.26%) NLBS
16 5 (0.26%) VMware Server
Systems Management
1 54 (2.76%) SCCM
2 40 (2.04%) WSUS
3 28 (1.43%) Puppet
4 26 (1.33%) Opscode Chef
5 12 (0.61%) NetBackup
6 11 (0.56%) SCOM
7 8 (0.41%) OpenView
8 7 (0.36%) Tivoli Storage Manager
9 6 (0.31%) Tivoli
9 6 (0.31%) WMI
9 6 (0.31%) Data Guard
10 5 (0.26%) HAProxy
10 5 (0.26%) Nagios
10 5 (0.26%) BMC PATROL
11 4 (0.20%) Backup Exec
11 4 (0.20%) Oracle Enterprise Manager
11 4 (0.20%) HP SIM
12 3 (0.15%) CA Spectrum
12 3 (0.15%) Tivoli Monitoring
13 2 (0.10%) Systems Management Server (SMS)
Vendors
1 344 (17.57%) Microsoft
2 205 (10.47%) VMware
3 176 (8.99%) Cisco
4 166 (8.48%) Citrix
5 158 (8.07%) Oracle
6 144 (7.35%) Remedy
7 120 (6.13%) ServiceNow
8 68 (3.47%) Juniper
9 62 (3.17%) SAP
10 59 (3.01%) HP
11 52 (2.66%) BMC
12 46 (2.35%) NetApp
13 44 (2.25%) Red Hat
14 42 (2.15%) EMC
15 36 (1.84%) Symantec
16 35 (1.79%) Sun
17 34 (1.74%) Apple
18 32 (1.63%) JBoss
19 31 (1.58%) IBM
20 30 (1.53%) BT
East London
Spencer Rose
Salary: From £100,000 to £120,000 per annum + bonus + package
Posted: 4 hours ago
London
Spencer Rose
Salary: From £100,000 to £120,000 per annum
Posted: 4 hours ago
London
Candidate Source
Salary: Dependent on Experience
Posted: 5 hours ago
North West London
Anderson Lamb
Salary: From £45,000 to £55,000 per annum Plus bonus and benefits
Posted: 7 hours ago
City, London
McGregor Boyall
Salary: £100000 per annum + benefits
Posted: 9 hours ago
London
Marcus Donald People
Salary: £34, 000 to £37,000 pro rota
Posted: 12 hours ago
London
Experis IT
Salary: £55000 - £63000 per annum + pension
Posted: Yesterday
Croydon, Surrey
Experis IT
Salary: £55000 - £63000 per annum + pension
Posted: Yesterday
London
TDA Recruitment Ltd
Posted: Yesterday
London
TDA Recruitment Ltd
Posted: Yesterday
London
Coal IT Services
Salary: Unspecified Market Rate
Posted: Yesterday
South West London
Kelway Ltd
Salary: From £25,000 to £30,000 per annum £25,000 - £30,000 + Benefits
Posted: 2 days ago
City, London
Capita Resourcing - IT Resourcing
Salary: £55000 - £60000 per annum + Car allownace and bens
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £55000 - £65000 per annum + ben
Posted: 3 days ago
London
Cognizant
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £60000 per annum
Posted: 6 days ago
London
Heathrow
Salary: £53,000 per annum
Posted: 7 days ago
London
Heathrow
Salary: Competitive
Posted: 7 days ago
Central London / West End
Cognizant
Posted: 8 days ago