The table below looks at the statistics for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 131 156 188
Rank change year-on-year
+25 +32
Permanent jobs citing Service Management 1043 806 784
As % of all permanent IT jobs located in London 2.26% 1.81% 1.58%
As % of the Processes & Methodologies category 2.71% 2.17% 1.94%
Number of salaries quoted 846 648 652
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £32,500 £30,000 £31,000
10% offered a salary of more than £75,000 £75,000 £77,250
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38553 37227 40463
As % of all permanent IT jobs located in London 83.71% 83.61% 81.46%
Number of salaries quoted 31685 30925 34760
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,700 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.

Service Management Salary Trend in London

Service Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 19 September 2014.

Service Management Salary Histogram in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +34 257 £55,000 +15.78% 32
Kingston Upon Thames +11 21 £47,250 +38.97% 2
Bromley -9 16 £47,500 -
Uxbridge +7 13 £50,000 +51.51%
Docklands, London +3 13 £60,000 +4.34% 1
Croydon +4 11 £34,000 +23.63% 1
Canary Wharf +23 10 £110,000 +76.00%
Harrow -13 8 £47,500 +111.11%
West Drayton - 6 £61,250 - 1
Hayes - 5 £52,500 - 2
Wembley - 4 - -
Chessington -3 3 £42,500 - 1
Hounslow -9 3 £49,500 -3.41%
Greenford - 3 £21,250 -
Hammersmith - 2 £32,500 - 1
Ruislip -3 1 £30,000 +20.00%
Chiswick -4 1 £21,500 -33.84% 1
Paddington -7 1 - -
Greenwich - 1 £23,000 -
Westminster - 1 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 1334 (65.62%) ITIL
2 691 (33.99%) Finance
3 520 (25.58%) Windows
4 513 (25.23%) Service Delivery
5 477 (23.46%) ITSM
6 426 (20.95%) Project Management
7 342 (16.82%) Microsoft
8 325 (15.99%) SLA
9 290 (14.26%) SQL
10 288 (14.17%) PRINCE2
11 274 (13.48%) Analytical Skills
12 269 (13.23%) Degree
13 264 (12.99%) MS Office
14 247 (12.15%) Active Directory
14 247 (12.15%) Change Management
15 216 (10.62%) MS Excel
16 208 (10.23%) Stakeholder Management
17 207 (10.18%) Incident Management
18 196 (9.64%) Telecoms
19 183 (9.00%) Linux
20 181 (8.90%) Agile Software Development
21 179 (8.80%) Banking
21 179 (8.80%) Continuous Improvement
22 162 (7.97%) Oracle
23 159 (7.82%) Windows 7
24 157 (7.72%) Cisco
25 155 (7.62%) VMware
26 143 (7.03%) Problem Management
27 142 (6.98%) ITIL V3
28 138 (6.79%) UNIX

Service Management
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 83 (4.08%) SharePoint
2 72 (3.54%) MS Exchange
3 43 (2.12%) IIS
4 35 (1.72%) Lync
5 30 (1.48%) Exchange Server 2010
6 29 (1.43%) Apache
7 26 (1.28%) Tomcat
8 19 (0.93%) Blackberry Enterprise Server
9 15 (0.74%) IBM Notes
9 15 (0.74%) WebSphere
10 14 (0.69%) Exchange Server 2003
11 13 (0.64%) Exchange Server 2007
12 12 (0.59%) OpenStack
13 11 (0.54%) BizTalk Server
14 10 (0.49%) CMS
15 9 (0.44%) WebSphere Process Server
16 7 (0.34%) WebLogic
17 5 (0.25%) WorkSite
18 4 (0.20%) SharePoint 2013
18 4 (0.20%) Confluence
Applications
1 264 (12.99%) MS Office
2 216 (10.62%) MS Excel
3 44 (2.16%) MS PowerPoint
4 24 (1.18%) MS Project
5 21 (1.03%) MS Visio
6 13 (0.64%) Spreadsheet
7 9 (0.44%) InfoPath
Business Applications
1 71 (3.49%) Remedy ITSM
2 10 (0.49%) Oracle General Ledger
3 7 (0.34%) Dynamics AX
4 6 (0.30%) Dynamics CRM
5 5 (0.25%) assyst
6 4 (0.20%) Temenos T24
7 3 (0.15%) Cerner Millennium
7 3 (0.15%) Oracle EBS
8 2 (0.098%) Oracle ERP
8 2 (0.098%) SAP Retail
8 2 (0.098%) SAP Oil and Gas
8 2 (0.098%) SAP Business One
8 2 (0.098%) Magento
8 2 (0.098%) Oracle BPM
8 2 (0.098%) Markit EDM
8 2 (0.098%) Oracle Retail
9 1 (0.049%) Oracle Subledger Accounting
9 1 (0.049%) Unica Affinium
9 1 (0.049%) SimCorp Dimension
9 1 (0.049%) Dynamics NAV
Cloud Services
1 67 (3.30%) SaaS
2 14 (0.69%) PaaS
2 14 (0.69%) Cloud Computing
3 10 (0.49%) Amazon AWS
4 5 (0.25%) Office 365
4 5 (0.25%) IaaS
5 3 (0.15%) Google Apps
5 3 (0.15%) Amazon EC2
6 2 (0.098%) Microsoft Azure
7 1 (0.049%) Amazon S3
Communications & Networking
1 106 (5.21%) DNS
2 105 (5.16%) Firewall
3 98 (4.82%) LAN
4 96 (4.72%) VPN
5 86 (4.23%) WAN
6 80 (3.94%) TCP/IP
7 62 (3.05%) SAN
8 55 (2.71%) DHCP
9 50 (2.46%) Internet
10 47 (2.31%) SSL
11 45 (2.21%) MPLS
12 43 (2.12%) VoIP
13 36 (1.77%) LDAP
14 24 (1.18%) SMTP
15 22 (1.08%) BGP
16 21 (1.03%) Broadband
17 20 (0.98%) OSPF
18 18 (0.89%) Intranet
19 17 (0.84%) WLAN
19 17 (0.84%) Wireless
Database & Business Intelligence
1 118 (5.80%) SQL Server
2 72 (3.54%) Data Warehouse
3 45 (2.21%) MySQL
4 43 (2.12%) Oracle Database
5 35 (1.72%) Data Mining
6 34 (1.67%) VLDB
7 23 (1.13%) Relational Database
8 17 (0.84%) MS Access
9 15 (0.74%) RDBMS
9 15 (0.74%) SQL Server Integration Services
9 15 (0.74%) Big Data
10 13 (0.64%) SQL Server Reporting Services
10 13 (0.64%) Oracle BI EE
11 10 (0.49%) QlikView
11 10 (0.49%) Oracle Database 11g
12 7 (0.34%) SQL Server 2008
12 7 (0.34%) DB2
12 7 (0.34%) Oracle ODI
13 6 (0.30%) SQL Server Analysis Services
13 6 (0.30%) Crystal Reports
Development Applications
1 34 (1.67%) JIRA
2 15 (0.74%) Jenkins
3 12 (0.59%) Subversion
4 11 (0.54%) Team Foundation Server
5 8 (0.39%) Artifactory
6 7 (0.34%) Visual Studio
6 7 (0.34%) Rational Rose
7 4 (0.20%) PowerBuilder
8 3 (0.15%) MSI
8 3 (0.15%) Git (software)
9 2 (0.098%) Lombardi
9 2 (0.098%) Atlassian Bamboo
10 1 (0.049%) ClearQuest
10 1 (0.049%) QuickTest Pro
10 1 (0.049%) PHPUnit
10 1 (0.049%) Cucumber
10 1 (0.049%) Behat
General
1 691 (33.99%) Finance
2 196 (9.64%) Telecoms
3 179 (8.80%) Banking
4 117 (5.76%) Legal
5 89 (4.38%) Retail
6 86 (4.23%) Marketing
7 58 (2.85%) Law
8 54 (2.66%) Financial Institution
9 33 (1.62%) Publishing
10 31 (1.52%) Billing
11 28 (1.38%) Advertising
12 26 (1.28%) French Language
13 22 (1.08%) German Language
14 20 (0.98%) Games
15 19 (0.93%) Back Office
16 18 (0.89%) Investment Banking
16 18 (0.89%) Spanish Language
17 17 (0.84%) Pharmaceutical
18 11 (0.54%) Manufacturing
19 7 (0.34%) Front Office
Job Titles
1 394 (19.38%) Service Manager
2 389 (19.13%) Analyst
3 192 (9.44%) Consultant
4 156 (7.67%) Delivery Manager
5 152 (7.48%) Services Delivery Manager
6 150 (7.38%) Service Analyst
7 115 (5.66%) Architect
8 113 (5.56%) Support Analyst
9 87 (4.28%) Applications Support
10 84 (4.13%) Service Desk Analyst
11 81 (3.98%) Developer
12 71 (3.49%) Support Engineer
13 62 (3.05%) Project Manager
14 58 (2.85%) Senior Manager
15 55 (2.71%) Team Leader
16 50 (2.46%) Administrator
17 48 (2.36%) Management Consultant
18 45 (2.21%) Transition Manager
19 41 (2.02%) IT Services Manager
19 41 (2.02%) Programme Manager
Libraries, Frameworks & Software Standards
1 78 (3.84%) Web Services
2 74 (3.64%) .NET
3 67 (3.30%) XML
4 49 (2.41%) HTML
5 32 (1.57%) CSS
6 23 (1.13%) Middleware
7 14 (0.69%) MFC
8 13 (0.64%) XML Schema
8 13 (0.64%) JSON
9 12 (0.59%) Java EE
9 12 (0.59%) SOAP
9 12 (0.59%) Ajax
10 10 (0.49%) ASP.NET
11 8 (0.39%) JSP
11 8 (0.39%) jQuery
12 7 (0.34%) Boost C++ Libraries
12 7 (0.34%) STL
13 6 (0.30%) XHTML
13 6 (0.30%) CGI
13 6 (0.30%) ActiveMQ
Miscellaneous
1 274 (13.48%) Analytical Skills
2 102 (5.02%) Management Information System
3 65 (3.20%) Blackberry
4 61 (3.00%) Computer Science
5 56 (2.75%) PMI
6 41 (2.02%) Open Source
7 32 (1.57%) Enterprise Software
8 31 (1.52%) CMDB
9 30 (1.48%) Hedge funds
10 23 (1.13%) Statistics
11 22 (1.08%) Video Conferencing
12 20 (0.98%) Clustering
13 18 (0.89%) User Experience
14 16 (0.79%) Client/Server
14 16 (0.79%) Thin Client
14 16 (0.79%) Fat Client
15 15 (0.74%) SWIFT
16 13 (0.64%) Foreign Exchange (FX)
17 11 (0.54%) Data Extraction
18 10 (0.49%) Visualisation
Operating Systems
1 520 (25.58%) Windows
2 183 (9.00%) Linux
3 159 (7.82%) Windows 7
4 138 (6.79%) UNIX
5 112 (5.51%) Windows Server 2008
6 86 (4.23%) Windows Server 2003
6 86 (4.23%) Windows XP
7 38 (1.87%) Solaris
8 28 (1.38%) Red Hat Enterprise Linux
9 24 (1.18%) CentOS
10 12 (0.59%) Mac OS X
10 12 (0.59%) Windows 8
11 10 (0.49%) Android
11 10 (0.49%) AIX
11 10 (0.49%) Debian
12 8 (0.39%) Windows 2000
12 8 (0.39%) Windows Server 2012
13 7 (0.34%) Ubuntu
13 7 (0.34%) Mac OS
14 5 (0.25%) Apple iOS
Processes & Methodologies
1 1334 (65.62%) ITIL
2 513 (25.23%) Service Delivery
3 477 (23.46%) ITSM
4 426 (20.95%) Project Management
5 288 (14.17%) PRINCE2
6 247 (12.15%) Change Management
7 208 (10.23%) Stakeholder Management
8 207 (10.18%) Incident Management
9 181 (8.90%) Agile Software Development
10 179 (8.80%) Continuous Improvement
11 143 (7.03%) Problem Management
12 142 (6.98%) ITIL V3
13 112 (5.51%) E-Commerce
14 99 (4.87%) CRM
15 91 (4.48%) Root Cause Analysis
16 90 (4.43%) Business Analysis
17 89 (4.38%) Release Management
18 87 (4.28%) Configuration Management
19 81 (3.98%) Change Control
20 72 (3.54%) Business Intelligence
Programming Languages
1 290 (14.26%) SQL
2 100 (4.92%) Java
3 61 (3.00%) JavaScript
4 59 (2.90%) PHP
5 41 (2.02%) Perl
6 40 (1.97%) PowerShell
7 31 (1.52%) PL/SQL
8 26 (1.28%) C++
9 22 (1.08%) C
10 20 (0.98%) VBA
11 19 (0.93%) C#
12 14 (0.69%) VB
12 14 (0.69%) Python
13 13 (0.64%) Shell Script
14 11 (0.54%) VBScript
15 7 (0.34%) VC++
16 5 (0.25%) X++
17 4 (0.20%) Ruby
17 4 (0.20%) XPath
17 4 (0.20%) Bash Shell
Qualifications
1 269 (13.23%) Degree
2 133 (6.54%) Security Cleared
3 122 (6.00%) ITIL Certification
4 108 (5.31%) Microsoft Certification
5 86 (4.23%) SC Cleared
6 73 (3.59%) ISEB
7 68 (3.34%) PMI Certification
8 58 (2.85%) MCSE
9 56 (2.75%) Cisco Certification
10 43 (2.12%) CCNA
11 41 (2.02%) PRINCE2 Practitioner
12 39 (1.92%) MCSA
13 34 (1.67%) ITIL Foundation Certificate
14 27 (1.33%) MCP
15 25 (1.23%) MCITP
16 24 (1.18%) PRINCE2 Certification
17 21 (1.03%) MCTS
18 20 (0.98%) ISTQB
18 20 (0.98%) CIMA
18 20 (0.98%) CCNP
Quality Assurance & Compliance
1 325 (15.99%) SLA
2 79 (3.89%) ISO/IEC 27001
3 64 (3.15%) QA
4 62 (3.05%) ISO 9001
5 53 (2.61%) COBIT
6 19 (0.93%) ISO 14001
6 19 (0.93%) PCI DSS
7 18 (0.89%) Sarbanes-Oxley
8 4 (0.20%) ISO/IEC 20000
9 1 (0.049%) Basel III
9 1 (0.049%) Solvency II
9 1 (0.049%) GPG13
9 1 (0.049%) Basel II
9 1 (0.049%) BS15000
9 1 (0.049%) ISO 9000
System Software
1 247 (12.15%) Active Directory
2 124 (6.10%) VMware Infrastructure
3 41 (2.02%) XenApp
4 34 (1.67%) Hyper-V
5 33 (1.62%) vSphere
6 28 (1.38%) XenDesktop
7 12 (0.59%) Snort
7 12 (0.59%) Terminal Services
8 7 (0.34%) VMware Server
8 7 (0.34%) KVM
9 6 (0.30%) MetaFrame
9 6 (0.30%) NFS
9 6 (0.30%) Microsoft App-V
10 5 (0.25%) XenServer
10 5 (0.25%) VMware Workstation
10 5 (0.25%) VMware ESXi
11 4 (0.20%) Terminal Server
12 3 (0.15%) VMware ESX
12 3 (0.15%) Citrix Presentation Server
12 3 (0.15%) vCloud
Systems Management
1 46 (2.26%) SCCM
2 24 (1.18%) Tivoli
3 23 (1.13%) WSUS
4 16 (0.79%) Nagios
4 16 (0.79%) SCOM
5 13 (0.64%) Tivoli Monitoring
6 12 (0.59%) HP Quality Center
7 11 (0.54%) NetBackup
8 8 (0.39%) Puppet
8 8 (0.39%) Cisco CUCM
8 8 (0.39%) logstash
9 7 (0.34%) Opscode Chef
10 5 (0.25%) FortiGate
10 5 (0.25%) Backup Exec
11 4 (0.20%) WMI
11 4 (0.20%) Cisco UCCX
11 4 (0.20%) ServiceCenter
12 3 (0.15%) Opsview
12 3 (0.15%) HP SiteScope
13 2 (0.098%) SCOrch
Vendors
1 342 (16.82%) Microsoft
2 162 (7.97%) Oracle
3 157 (7.72%) Cisco
4 155 (7.62%) VMware
5 129 (6.35%) Citrix
6 121 (5.95%) Remedy
7 95 (4.67%) ServiceNow
8 53 (2.61%) Juniper
9 45 (2.21%) BMC
10 43 (2.12%) Red Hat
11 42 (2.07%) HP
12 36 (1.77%) SAP
13 34 (1.67%) IBM
14 32 (1.57%) CheckPoint
15 31 (1.52%) EMC
16 29 (1.43%) Hyperion
17 27 (1.33%) Apple
18 26 (1.28%) Symantec
19 25 (1.23%) Salesforce.com
19 25 (1.23%) Altiris
City, London
Experis Ltd
Salary: £55000.00 - £63000.00 per annum + Pension
Posted: 2 hours ago
London
ComputaCenter
Salary: Competitive
Posted: 2 hours ago
City, London
Capita Resourcing - IT Resourcing
Salary: £80000 - £85000 per annum + bens
Posted: 3 hours ago
City, London
Greywood Associates Limited
Salary: £45000 - £50000 per annum + bens
Posted: 3 hours ago
City, London
Hays Finance Technology
Salary: £45000.00 - £60000.00 per annum
Posted: 3 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 per annum + bonus + benefits
Posted: 3 hours ago
City, London
Eutopia Solutions Ltd
Salary: £35000 - £45000 per annum + package
Posted: 4 hours ago
London
FT Select
Salary: From £40,000 to £45,000 per annum OTE £53k + company benefits
Posted: 5 hours ago
City, London
Timothy James Consulting Ltd
Salary: £60000 - £65000 per annum + Bonus & Benefits
Posted: 5 hours ago
London
Harvey Nash plc
Salary: £70000 - £80000 per annum + bonus + benefits
Posted: 8 hours ago
London
set2recruit
Salary: Up to £90,000 per annum + Car allowance, bonus and benefits
Posted: 10 hours ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £40000 - £55000 per annum
Posted: 10 hours ago
London
ECS
Salary: Competitive
Posted: Yesterday
London
Lloyds Banking Group
Posted: Yesterday
London
Lloyds Banking Group
Posted: Yesterday
London
QUANTICA
Salary: £29500 per annum + 15% Bonus - No Car
Posted: Yesterday
London
Information Technology Services
Salary: £47k - 53k per year + Excellent benefits
Posted: Yesterday
London
Information Technology Services
Salary: £48k - 58k per year + Benefits
Posted: Yesterday
London
Victoria and Albert Museum
Salary: £25,407 per annum (rising to £30,537)
Posted: Yesterday
London
Victoria and Albert Museum
Salary: £25,407 per annum (rising to £30,537)
Posted: Yesterday