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The first table below looks at the demand for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.
|
3 months to 20 May 2013 |
Same period 2012 |
Same period 2011 |
| Service Management |
| Rank |
163 |
193 |
178 |
| Rank change year-on-year |
|
| Permanent jobs citing Service Management |
747 |
737 |
749 |
| As % of all permanent IT jobs located in London |
1.717% |
1.369% |
1.322% |
| As % of the Processes & Methodologies category |
2.160% |
1.777% |
1.737% |
| Number of salaries quoted |
593 |
554 |
636 |
| Average salary |
£55,000 |
£46,000 |
£53,000 |
| Average salary % change year-on-year |
|
| 90% offered a salary of more than |
£35,000 |
£30,000 |
£32,500 |
| 10% offered a salary of more than |
£75,000 |
£77,500 |
£80,000 |
| UK excluding London average salary |
£42,500 |
£45,000 |
£45,000 |
| % change year-on-year |
|
All Processes & Methodologies London |
Permanent IT job ads with a match in the Processes & Methodologies category |
34580 |
41471 |
43117 |
| As % of all permanent IT jobs located in London |
79.50% |
77.05% |
76.07% |
| Number of salaries quoted |
28709 |
35655 |
35902 |
| Average salary |
£55,000 |
£55,000 |
£55,000 |
| 90% offered a salary of more than |
£36,000 |
£35,000 |
£35,000 |
| 10% offered a salary of more than |
£80,000 |
£85,000 |
£80,000 |
| UK excluding London average salary |
£40,000 |
£41,000 |
£40,000 |
| % change year-on-year |
|
Service Management England |
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Service Management Jobs Demand TrendThis chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.
Service Management Salary TrendThis chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.
Service Management Salary HistogramThis chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 20 May 2013.
Service Management Job LocationsThe table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.
Location (Click each for more statistics) |
Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Average Salary Last 3 Months |
Average Salary % Change on Same Period Last Year |
| City of London |
+16 |
211 |
£57,000 |
+20.00% |
| Canary Wharf |
+8 |
16 |
£73,750 |
+31.11% |
| Uxbridge |
-11 |
14 |
£55,000 |
+57.14% |
| Feltham |
+10 |
8 |
£55,000 |
+83.33% |
| Isleworth |
+1 |
8 |
- |
- |
| Docklands, London |
+9 |
7 |
£60,000 |
-22.58% |
| Croydon |
+1 |
6 |
£40,250 |
+15.00% |
| Ruislip |
-1 |
4 |
£60,000 |
+41.17% |
| Bromley |
- |
4 |
- |
- |
| Osterley |
- |
4 |
- |
- |
| Hounslow |
-2 |
3 |
- |
- |
| Twickenham |
- |
3 |
£57,000 |
- |
| Brentford |
0 |
2 |
- |
- |
| Chessington |
+4 |
1 |
£56,500 |
- |
| Paddington |
- |
1 |
- |
- |
| Southwark |
- |
1 |
£27,500 |
- |
| Hammersmith |
- |
1 |
£47,000 |
- |
Service Management England |
Service Management Top 30 Related IT SkillsFor the 6 months to 20 May 2013, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.
Service Management Top Related IT Skills by CategoryFor the 6 months to 20 May 2013, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.
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London
The Role *Service Delivery Management within a Cisco environment *Drive the company's service department to continually better its performance *Senior service management role, assisting with the management...
Energize Recruitment Solutions Ltd
Salary: £55000 - £60000 per annum + +Benefits + £20k Bonus
Posted: 16 May 2013
London
Service Delivery Manager- ITIL, SLA, Managed Services, CiscoThe CompanyA award winning consultancy/systems integrator going through extended growth after continued market recognition.The Role*Service Delivery Management within...
Energize Recruitment Solutions Ltd
Salary: £55000 - £60000 per annum + +Benefits + £20k Bonus
Posted: 17 May 2013
London SW1
A proven ability to communicate with and influence stakeholders to support service delivery will be crucial, and a good knowledge of ICT platforms such as Windows 7, Exchange...
HS2
Salary: £ 37,827 plus benefits
Posted: 20 May 2013
London
Skills: - Experience within Application Support Management on multiple projects within the Financial Services industry & experience of IT Service Management processes. - Strong experience of Incident/ Problem Management - A broad...
McGregor Boyall
Salary: £75,000 - £80,000
Posted: 14 May 2013
London
The Release Analyst will be responsible for the running of ITIL Service Management processes change, release & deployment and service asset & configuration manager... Release Analysts must be ITIL Certified,...
Harvey Nash plc
Salary: £35000 - £40000 per annum + excellent bens
Posted: 17 May 2013
London
The Release Analyst will be responsible for the running of ITIL Service Management processes change, release & deployment and service asset & configuration manager... Release Analysts must be ITIL Certified,...
Harvey Nash plc
Salary: £35000 - £40000 per annum + excellent bens
Posted: 18 May 2013
City of London
Sand Resources is an equal opportunity employer committed to a policy of treating all employees and job applicants equally. It is our aim to take all reasonable steps...
Sand Resources
Salary: £30000 - £40000 per annum + Excellent benefits
Posted: 25 April 2013
London
Experience of maintaining stored procedures in a Microsoft SQL Server environment. - Microsoft SQL 2008 experience required. - Technical skills of MS Windows desktops and office applications... - Experience of working...
Brightred Resourcing
Salary: £25,000 - £30,000 per year
Posted: 2 May 2013
City, London
You will be overseeing a team of 12 people based across various locations Service Delivery Functions * Ensuring that service delivery meets agreed service levels. * Diagnose service delivery problems...
DGH Recruitment Ltd
Salary: £70000 - £80000 per annum
Posted: 16 May 2013
London
Responsible for change management, including requirements analysis and assessing impacy of change on users and key stakeholders... Ideally Prince 2 certified or has strong commercial experience of structured...
Experis IT
Posted: 14 May 2013
London
We currently have an exciting opportunity for a forward thinking Service Delivery Manager to join our team in the Southern region. Reporting to the Customer Programmes Manager, the...
Outsourcery Hosting Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 3 May 2013
London, Sout East, United Kingdom
Service Delivery Manager Permanent - London South - £45/50k - Bonus - Pension - Benefits. We currently have an exciting opportunity for a forward thinking Service Delivery Manager to join our team...
Outsourcery
Salary: £50,000 per Annum
Posted: 20 May 2013
London
CASSIDIAN, an EADS Company, is a worldwide leader in global security solutions and systems, providing lead system integration and value-added products and services to civil and military...
London
Duties include: Ensuring technology assets are under control (Service Transition configuration and change management) Ensuring development and operations teams follow Service management practices in their project and operational...
clearedgeconsulting
Salary: £40000 - £45000 per annum + Bens
Posted: 30 April 2013
London
The Client: The client is a true Global Fortune 500 leader and blue chip corporate. The role: The role is responsible for being the End to End Service...
Apollo Solutions
Salary: £65000 - £70000 per annum + Car + 15% flexible + 17% bonus
Posted: 14 May 2013
City of London
platform/productivity uptime, cost, and security compliance).*Ensuring that appropriate processes are implemented around our online platform, including release management, change management, incident management and problem management.*Owning...
Sovereign Business Resource
Salary: £70000 - £85000 per annum + Benefits
Posted: 15 May 2013
London
They are one of the first companies in the UK to offer 4G access to businesses, and have won Service Provider of the Year at the European IT...
Sanderson
Salary: £55000 - £65000 per annum + bonus, car allowance and benefits
Posted: 18 May 2013
London
Working for a leading ecommerce Vendor. The role is varied and focuses on: MI, service management/reporting, query management, application management, environment and infrastructure management, release management/transition,...
Epsilium Recruitment
Salary: From £40,000 to £45,000 per annum + Bonus + Pension + Health + 23-28 D
Posted: 18 May 2013
City, London
Ensuring continuous improvement of service and component availability... Required: * Strong stakeholder management skills * Strong program/support manager skills * ITIL Service Management Foundation Certification (or equivalent) This position is...
Connectus
Salary: £75000 - £85000 per annum + Bonus + Benefits
Posted: 14 May 2013
West London
This includes responsibility for incident management, problem management and change management. The applications may be custom built or package solutions developed in house or through external teams.The...
Harvey Nash plc
Salary: £55000 - £60000 per annum + + Excellent Benefits
Posted: 9 May 2013
London
Staines: - £120K Computer People are working with a global Financial Services company looking to hire well presented and articulate Head of IT Service Delivery The role: The successful...
Computer People
Salary: £90000.00 - £120000.00 per annum + Excellent benefits
Posted: 14 May 2013
City of London
Including: Microsoft Windows/Active Directory Microsoft Outlook 2010 Microsoft Exchange Administration Microsoft Office 2010 Remote Support Tools Basic Network Principles IT Security Blackberry Configuration and Server Administration Business...
Satigo
Salary: £3000 - £35000 per annum
Posted: 10 May 2013
London
Reporting into the Head of Services this person will be a point of escalation for customers as well as ensuring that Computacenter are delivering against all SLA's,...
ComputaCenter
Salary: Competitive
Posted: 30 April 2013
London
The role incorporates man management, service management, risk management, systems management (including monitoring) and reporting. Network technical skills are essential with firewall skills (internet and extranet) and network...
Aston Carter
Salary: £70000 - £80000 per annum + bonus + benefits
Posted: 15 May 2013
City, London
A good knowledge of current Windows server operating environments, Active Directory and Group Policy *Knowledge of network security devices and associated protocols. *Knowledge of McAfee and Microsoft antivirus...
DGH Recruitment Ltd
Salary: £75000 - £80000 per annum + Benefits
Posted: 16 May 2013
Uxbridge, Middlesex
Broad technical knowledge: SQL skills coupled with good network TCP/IP and infrastructure related skills. Understanding and logical troubleshooting of Windows based application work flows, reports and forms,...
KV Recruitment
Salary: £1 - £2 per annum + Benefits
Posted: 19 May 2013
London
2nd Line Network Engineer, VC, Cisco, Tandberg, Polycom Video A leading name within audio communications requires a 2nd line Network Engineer to provider support and incident management for...
Harvey Nash plc
Salary: £28000 - £35000 per annum + £2.4k Shift Bonus
Posted: 14 May 2013
City, London
Resolution of all Tier 2 Video incidents within agreed SLAs - Responsibility of all client updates on Tier 2 and 3 Incidents - Working within VNOC/GSC internal OLAs on...
FT Select
Salary: From £30,000 to £35,000 per annum plus shift allowance and benefits
Posted: 15 May 2013
London
They will have very strong service management skills and will be able to ensure that the processes are well bedded in the system and will work effectively in...
Annapurna HR
Salary: £65000 - £70000 per annum
Posted: 4 May 2013
Uxbridge, South East
Broad technical knowledge: SQL skills coupled with good network TCP/IP and infrastructure related skills. Understanding and logical troubleshooting of Windows based application work flows, reports and forms,...
KV Recruitment Limited
Salary: £1 - £2 per annum + Benefits
Posted: 29 April 2013
City of London
Instant messaging, analyst, infrastructure, application support, XMPP, Jabber, Cisco, Linux, Windows, Jboss, Java, Powershell, ITIL, SQL Instant Messaging Support Analyst- Tier 1 investment bank- London Instant Messaging Support...
Real Staffing
Posted: 15 May 2013
City of London
Instant messaging, analyst, infrastructure, application support, XMPP, Jabber, Cisco, Linux, Windows, Jboss, Java, Powershell, ITIL, SQL Instant Messaging Support Analyst- Tier 1 investment bank- London Instant Messaging Support...
Real Staffing
Posted: 15 May 2013
City of London
This includes execution of various service management capabilities defined in the ITIL model: Incident Management and resolution (for complex or high-impact incidents) Problem Management (Incident post-mortem,...
Real Staffing
Posted: 15 May 2013
West London
Responsibilities of this role will primarily involve building relationships with existing clients, ensuring client SLA’s are met, and providing support to the sales team with new opportunities...
Orderwork
Salary: Competitive salary & bonus
Posted: 10 May 2013
West London
A Technical Support Manager is a key component in the Fanatical Support Service offering.You’ll be responsible for the line management of a team of highly skilled...
Rackspace
Salary: Unspecified Competitive
Posted: 30 April 2013
City of London
change, problem and capacity management) Skills required: Excellent problem solving skills Solid and in-depth technical experience working in a Windows Server-based environment Exposure and experience working...
Real Staffing
Salary: £45000 - £55000 per annum
Posted: 15 May 2013
Central London / West End
Knowledge of Microsoft Exchange 2003/2007/2010, Active Directory, Group Policies, RRAS, DNS, Terminal Services and DHCP. Experience with Citrix remote access/XenApp. MCP, MCSE, MCITP, CCNA qualifications...
Wavex Technology Limited
Salary: competitive + benefits
Posted: 15 May 2013
City, London
A good knowledge of current Windows server operating environments, Active Directory and Group Policy * Knowledge of network security devices and associated protocols. * Knowledge of McAfee and Microsoft antivirus...
Connectus
Salary: £90000 per annum
Posted: 14 May 2013
London
Experience of Oracle (9i and 10g) - Experience of SQL, PL/SQL and SQLPlus - Experience with Unix (Solaris and Linux) - Experience in Java Applications - Experience of Blade and Zone...
Epsilium Recruitment
Salary: From £65,000 to £80,000 per annum + benefits
Posted: 18 May 2013
London
Experience of collaborative testing techniques (TDD / BDD / Agile) Proven experience with risk based test planning, effort estimation & execution... - Experience of managing customers during UAT - Experience of working in...
Epsilium Recruitment
Salary: From £70,000 to £75,000 per annum + Bonus+ Holidays+ Pension + Health
Posted: 18 May 2013
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