The table below looks at the statistics for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 131 164 187
Rank change year-on-year
+33 +23
Permanent jobs citing Service Management 1010 784 779
As % of all permanent IT jobs located in London 2.13% 1.74% 1.53%
As % of the Processes & Methodologies category 2.57% 2.13% 1.91%
Number of salaries quoted 791 633 626
Average salary £54,000 £52,500 £55,000
Average salary % change year-on-year
+2.85% -4.54%
90% offered a salary of more than £31,000 £30,825 £34,250
10% offered a salary of more than £76,750 £77,500 £77,250
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
39277 36796 40730
As % of all permanent IT jobs located in London 82.77% 81.88% 80.20%
Number of salaries quoted 32377 30444 35159
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.

Service Management Salary Trend in London

Service Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 22 August 2014.

Service Management Salary Histogram in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 246 £57,500 +10.57% 30
Uxbridge +15 18 £50,000 +25.00% 3
Kingston Upon Thames -4 16 £47,500 +39.70% 2
Croydon +4 14 £34,000 +23.63%
Bromley -6 13 £52,500 -
Canary Wharf +17 12 £75,000 +30.43%
Docklands, London +1 9 £60,000 - 1
Harrow -12 5 £48,750 +116.66%
Hounslow -21 5 £49,500 -3.41%
Ruislip 0 4 £35,000 +40.00% 1
Chessington -7 4 £42,500 +6.25%
West Drayton -1 3 £55,000 +144.44%
Greenford - 3 £21,250 -
Paddington 0 1 - -
Chiswick -8 1 £21,500 -33.84%
Hammersmith - 1 £37,500 -
Wembley - 1 - -
Westminster - 1 £55,000 -
Greenwich - 1 £23,000 -
Edgware - 1 £26,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 22 August 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 1356 (66.50%) ITIL
2 710 (34.82%) Finance
3 566 (27.76%) Service Delivery
4 527 (25.85%) Windows
5 507 (24.87%) ITSM
6 419 (20.55%) Project Management
7 343 (16.82%) Microsoft
8 315 (15.45%) SLA
9 301 (14.76%) SQL
10 266 (13.05%) PRINCE2
11 255 (12.51%) Active Directory
12 252 (12.36%) MS Office
13 249 (12.21%) Degree
14 232 (11.38%) Change Management
15 223 (10.94%) MS Excel
16 206 (10.10%) Linux
17 196 (9.61%) Stakeholder Management
18 189 (9.27%) Incident Management
19 184 (9.02%) Banking
20 177 (8.68%) Telecoms
21 174 (8.53%) Continuous Improvement
22 168 (8.24%) Oracle
23 161 (7.90%) VMware
24 159 (7.80%) Windows 7
25 155 (7.60%) Cisco
26 154 (7.55%) UNIX
27 146 (7.16%) Citrix
27 146 (7.16%) Problem Management
28 134 (6.57%) ITIL Certification
29 131 (6.42%) Remedy

Service Management
Top Related IT Skills in London by Category

For the 6 months to 22 August 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 84 (4.12%) SharePoint
2 71 (3.48%) MS Exchange
3 54 (2.65%) IIS
4 41 (2.01%) Apache
5 38 (1.86%) Tomcat
6 37 (1.81%) Exchange Server 2010
7 33 (1.62%) Lync
8 18 (0.88%) Blackberry Enterprise Server
9 16 (0.78%) CMS
10 15 (0.74%) IBM Notes
11 14 (0.69%) WebSphere
11 14 (0.69%) Exchange Server 2003
12 13 (0.64%) Exchange Server 2007
13 12 (0.59%) OpenStack
13 12 (0.59%) Oracle Workflow
14 11 (0.54%) Oracle HTTP Server
15 10 (0.49%) BizTalk Server
16 8 (0.39%) WebLogic
16 8 (0.39%) WebSphere Process Server
17 4 (0.20%) SharePoint 2013
Applications
1 252 (12.36%) MS Office
2 223 (10.94%) MS Excel
3 45 (2.21%) MS PowerPoint
4 19 (0.93%) MS Visio
4 19 (0.93%) MS Project
5 11 (0.54%) Spreadsheet
6 4 (0.20%) InfoPath
Business Applications
1 86 (4.22%) Remedy ITSM
2 13 (0.64%) Oracle General Ledger
3 7 (0.34%) Temenos T24
3 7 (0.34%) Dynamics AX
4 6 (0.29%) Dynamics CRM
5 3 (0.15%) Cerner Millennium
5 3 (0.15%) assyst
5 3 (0.15%) Oracle EBS
5 3 (0.15%) Maximo
6 2 (0.098%) Oracle Retail
6 2 (0.098%) Oracle ERP
6 2 (0.098%) SAP Retail
6 2 (0.098%) SAP Business One
6 2 (0.098%) Magento
7 1 (0.049%) Oracle BPM
7 1 (0.049%) Unica Affinium
7 1 (0.049%) SimCorp Dimension
7 1 (0.049%) Dynamics NAV
7 1 (0.049%) RMDS
7 1 (0.049%) Agresso
Cloud Services
1 62 (3.04%) SaaS
2 24 (1.18%) Amazon AWS
3 17 (0.83%) Cloud Computing
4 15 (0.74%) PaaS
5 11 (0.54%) Amazon EC2
6 8 (0.39%) IaaS
7 4 (0.20%) Office 365
8 3 (0.15%) Google Apps
9 1 (0.049%) Amazon S3
9 1 (0.049%) Microsoft Azure
Communications & Networking
1 118 (5.79%) DNS
2 105 (5.15%) Firewall
3 93 (4.56%) TCP/IP
4 87 (4.27%) LAN
5 86 (4.22%) SAN
6 84 (4.12%) WAN
7 77 (3.78%) VPN
8 70 (3.43%) Internet
9 62 (3.04%) DHCP
10 44 (2.16%) SSL
11 42 (2.06%) VoIP
12 38 (1.86%) LDAP
13 31 (1.52%) MPLS
14 30 (1.47%) SMTP
15 26 (1.28%) HTTP
16 24 (1.18%) Unified Communications
17 20 (0.98%) Intranet
17 20 (0.98%) NAS
18 17 (0.83%) Broadband
19 14 (0.69%) VLAN
Database & Business Intelligence
1 128 (6.28%) SQL Server
2 63 (3.09%) Data Warehouse
3 60 (2.94%) MySQL
4 45 (2.21%) Oracle Database
5 37 (1.81%) Relational Database
6 29 (1.42%) RDBMS
7 26 (1.28%) Data Mining
8 23 (1.13%) VLDB
9 17 (0.83%) MS Access
10 16 (0.78%) Big Data
11 13 (0.64%) SQL Server Reporting Services
12 12 (0.59%) SQL Server Integration Services
13 11 (0.54%) Crystal Reports
14 9 (0.44%) Oracle Reports
15 8 (0.39%) QlikView
15 8 (0.39%) Oracle BI EE
16 7 (0.34%) DB2
17 6 (0.29%) Oracle Database 10g
17 6 (0.29%) Oracle Database 11g
17 6 (0.29%) SQL Server Analysis Services
Development Applications
1 44 (2.16%) JIRA
2 17 (0.83%) Jenkins
3 16 (0.78%) Team Foundation Server
4 15 (0.74%) Subversion
5 7 (0.34%) Visual Studio
6 3 (0.15%) MSI
6 3 (0.15%) Rational Rose
6 3 (0.15%) Hudson
6 3 (0.15%) Artifactory
7 2 (0.098%) Git (software)
8 1 (0.049%) PHPUnit
8 1 (0.049%) Atlassian Bamboo
8 1 (0.049%) PowerBuilder
8 1 (0.049%) ClearQuest
8 1 (0.049%) QuickTest Pro
8 1 (0.049%) Cucumber
8 1 (0.049%) Behat
General
1 710 (34.82%) Finance
2 184 (9.02%) Banking
3 177 (8.68%) Telecoms
4 110 (5.39%) Legal
5 90 (4.41%) Marketing
6 77 (3.78%) Retail
7 72 (3.53%) Law
8 58 (2.84%) Financial Institution
9 38 (1.86%) Advertising
10 35 (1.72%) Publishing
11 31 (1.52%) Billing
12 23 (1.13%) French Language
13 22 (1.08%) Games
13 22 (1.08%) Investment Banking
14 20 (0.98%) German Language
15 19 (0.93%) Back Office
16 17 (0.83%) Pharmaceutical
17 16 (0.78%) Spanish Language
18 10 (0.49%) Manufacturing
19 8 (0.39%) Front Office
Job Titles
1 420 (20.60%) Service Manager
2 394 (19.32%) Analyst
3 184 (9.02%) Consultant
4 183 (8.97%) Delivery Manager
5 177 (8.68%) Services Delivery Manager
6 151 (7.41%) Service Analyst
7 118 (5.79%) Support Analyst
8 106 (5.20%) Architect
9 86 (4.22%) Applications Support
10 85 (4.17%) Developer
11 79 (3.87%) Service Desk Analyst
12 75 (3.68%) Support Engineer
13 73 (3.58%) Senior Manager
14 56 (2.75%) Project Manager
15 52 (2.55%) Administrator
16 48 (2.35%) Team Leader
17 47 (2.31%) Programme Manager
18 44 (2.16%) Management Consultant
18 44 (2.16%) IT Services Manager
19 42 (2.06%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 95 (4.66%) Web Services
2 82 (4.02%) .NET
3 66 (3.24%) XML
4 58 (2.84%) HTML
5 42 (2.06%) CSS
6 21 (1.03%) Middleware
7 19 (0.93%) SOAP
8 16 (0.78%) Ajax
9 14 (0.69%) JSON
10 13 (0.64%) MFC
11 12 (0.59%) XML Schema
11 12 (0.59%) JDBC
11 12 (0.59%) jQuery
12 11 (0.54%) Java EE
13 9 (0.44%) JSP
14 8 (0.39%) XHTML
15 7 (0.34%) HTML5
15 7 (0.34%) Boost C++ Libraries
15 7 (0.34%) STL
15 7 (0.34%) CGI
Miscellaneous
1 110 (5.39%) Management Information System
2 68 (3.33%) Blackberry
3 46 (2.26%) Computer Science
4 41 (2.01%) PMI
5 39 (1.91%) Open Source
6 33 (1.62%) CMDB
6 33 (1.62%) Video Conferencing
7 32 (1.57%) Enterprise Software
8 29 (1.42%) Hedge funds
9 25 (1.23%) Statistics
10 21 (1.03%) Client/Server
11 19 (0.93%) Clustering
12 16 (0.78%) Replication
13 14 (0.69%) SWIFT
13 14 (0.69%) Foreign Exchange (FX)
14 13 (0.64%) Fat Client
14 13 (0.64%) STB
14 13 (0.64%) Thin Client
15 12 (0.59%) Mobile App
15 12 (0.59%) Economics
Operating Systems
1 527 (25.85%) Windows
2 206 (10.10%) Linux
3 159 (7.80%) Windows 7
4 154 (7.55%) UNIX
5 111 (5.44%) Windows Server 2008
6 92 (4.51%) Windows Server 2003
7 76 (3.73%) Windows XP
8 50 (2.45%) Solaris
9 30 (1.47%) Red Hat Enterprise Linux
10 21 (1.03%) CentOS
11 17 (0.83%) Android
12 14 (0.69%) AIX
13 12 (0.59%) Apple iOS
13 12 (0.59%) Windows 8
14 11 (0.54%) Mac OS
15 10 (0.49%) Mac OS X
15 10 (0.49%) Debian
16 9 (0.44%) Ubuntu
16 9 (0.44%) Windows Server 2012
17 8 (0.39%) Windows 2000
Processes & Methodologies
1 1356 (66.50%) ITIL
2 566 (27.76%) Service Delivery
3 507 (24.87%) ITSM
4 419 (20.55%) Project Management
5 266 (13.05%) PRINCE2
6 232 (11.38%) Change Management
7 196 (9.61%) Stakeholder Management
8 189 (9.27%) Incident Management
9 174 (8.53%) Continuous Improvement
10 146 (7.16%) Problem Management
11 130 (6.38%) ITIL V3
12 101 (4.95%) Configuration Management
13 98 (4.81%) Release Management
14 95 (4.66%) E-Commerce
15 91 (4.46%) Business Analysis
16 90 (4.41%) CRM
17 89 (4.36%) Change Control
18 83 (4.07%) Root Cause Analysis
19 71 (3.48%) Disaster Recovery
19 71 (3.48%) Agile Software Development
Programming Languages
1 301 (14.76%) SQL
2 124 (6.08%) Java
3 64 (3.14%) JavaScript
4 61 (2.99%) Perl
5 60 (2.94%) PHP
6 59 (2.89%) PowerShell
7 29 (1.42%) PL/SQL
7 29 (1.42%) C++
8 28 (1.37%) C
9 27 (1.32%) C#
10 26 (1.28%) VBA
11 20 (0.98%) Python
11 20 (0.98%) Shell Script
12 17 (0.83%) VB
13 7 (0.34%) VC++
14 6 (0.29%) PHP5
15 5 (0.25%) Ruby
15 5 (0.25%) X++
15 5 (0.25%) VBScript
16 3 (0.15%) Bash Shell
Qualifications
1 249 (12.21%) Degree
2 134 (6.57%) ITIL Certification
3 130 (6.38%) Security Cleared
4 106 (5.20%) Microsoft Certification
5 81 (3.97%) SC Cleared
6 80 (3.92%) ISEB
7 63 (3.09%) MCSE
8 50 (2.45%) PMI Certification
9 44 (2.16%) Cisco Certification
9 44 (2.16%) MCSA
10 37 (1.81%) PRINCE2 Practitioner
10 37 (1.81%) ITIL Foundation Certificate
11 36 (1.77%) MCP
12 35 (1.72%) CCNA
13 27 (1.32%) CISSP
14 23 (1.13%) ISTQB
15 20 (0.98%) CIMA
16 19 (0.93%) CIPD
16 19 (0.93%) PRINCE2 Certification
17 18 (0.88%) MCTS
Quality Assurance & Compliance
1 315 (15.45%) SLA
2 86 (4.22%) ISO/IEC 27001
3 66 (3.24%) QA
4 61 (2.99%) ISO 9001
5 55 (2.70%) COBIT
6 21 (1.03%) Sarbanes-Oxley
7 20 (0.98%) PCI DSS
8 17 (0.83%) ISO 14001
9 4 (0.20%) ISO/IEC 20000
10 3 (0.15%) BS15000
11 1 (0.049%) CESG Infosec
11 1 (0.049%) Basel II
11 1 (0.049%) ISO 9000
11 1 (0.049%) Basel III
11 1 (0.049%) Solvency II
11 1 (0.049%) GPG13
System Software
1 255 (12.51%) Active Directory
2 124 (6.08%) VMware Infrastructure
3 56 (2.75%) XenApp
4 43 (2.11%) vSphere
5 42 (2.06%) Hyper-V
6 39 (1.91%) XenDesktop
7 14 (0.69%) Terminal Services
8 12 (0.59%) KVM
8 12 (0.59%) Microsoft App-V
9 10 (0.49%) VMware ESXi
9 10 (0.49%) NFS
10 8 (0.39%) XenServer
11 7 (0.34%) VMware Server
11 7 (0.34%) Snort
12 6 (0.29%) vCloud
12 6 (0.29%) MetaFrame
13 5 (0.25%) VMware Workstation
14 4 (0.20%) Terminal Server
14 4 (0.20%) VMware ESX
14 4 (0.20%) Citrix Presentation Server
Systems Management
1 53 (2.60%) SCCM
2 22 (1.08%) Tivoli
2 22 (1.08%) WSUS
3 14 (0.69%) Puppet
3 14 (0.69%) SCOM
4 13 (0.64%) Nagios
5 12 (0.59%) Opscode Chef
5 12 (0.59%) Tivoli Monitoring
6 10 (0.49%) NetBackup
7 8 (0.39%) Cisco CUCM
8 7 (0.34%) HP Quality Center
8 7 (0.34%) WMI
8 7 (0.34%) logstash
9 5 (0.25%) FortiGate
10 4 (0.20%) Cisco UCCX
10 4 (0.20%) Backup Exec
10 4 (0.20%) ServiceCenter
11 3 (0.15%) HP SiteScope
11 3 (0.15%) CA Spectrum
12 2 (0.098%) Opsview
Vendors
1 343 (16.82%) Microsoft
2 168 (8.24%) Oracle
3 161 (7.90%) VMware
4 155 (7.60%) Cisco
5 146 (7.16%) Citrix
6 131 (6.42%) Remedy
7 109 (5.35%) ServiceNow
8 52 (2.55%) BMC
9 49 (2.40%) HP
10 47 (2.31%) Red Hat
11 43 (2.11%) Juniper
12 40 (1.96%) EMC
13 39 (1.91%) IBM
14 34 (1.67%) NetApp
15 30 (1.47%) Symantec
15 30 (1.47%) JBoss
16 29 (1.42%) BT
17 28 (1.37%) SAP
17 28 (1.37%) Apple
17 28 (1.37%) CheckPoint
City, London
Harrington Starr
Posted: 6 hours ago
City, London
Harrington Starr
Salary: £35000 per annum
Posted: 6 hours ago
London
Aston Carter
Salary: £90000 - £120000 per annum + + Bonus + Benefits
Posted: 9 hours ago
Barking, Essex
Agilisys Professional Services Ltd
Salary: competitive + benefits
Posted: 20 hours ago
London
Harvey Nash plc
Salary: £60 per annum + + BENEFITS
Posted: Yesterday
London
ARC IT Recruitment Ltd
Salary: £24000 Per Annum
Posted: Yesterday
London
Digitech Resourcing Ltd
Salary: From £40,000 to £60,000 per annum £40,000 to £60,000 + Bonus
Posted: Yesterday
Central London / West End
ComputAppoint
Salary: £25000 - £30000 per annum
Posted: Yesterday
London
ComputAppoint
Salary: £37000 per annum + Shift allowence, £1984
Posted: Yesterday
London
Peopleworks
Salary: From £60,000 to £65,000 per annum + £130,000 OTE + £600 pm Car Allowan
Posted: Yesterday
London
Peopleworks
Salary: From £60,000 to £65,000 per annum + 10% Bonus + Pension, Life Assuranc
Posted: Yesterday
London
C.O.A.L IT Services Ltd
Salary: Package and Bonus
Posted: 2 days ago
London
C.O.A.L IT Services Ltd
Salary: Package and Bonus
Posted: 2 days ago
London
C.O.A.L IT Services Ltd
Salary: Package and Bonus
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £55000 per annum + up to 25 days holiday
Posted: 2 days ago
City, London
Quant Capital
Salary: Up to £60,000 per annum Bonus
Posted: 2 days ago
Surbiton, Surrey
avsnet
Salary: From £20,000 to £30,000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £30000 - £40000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: 2 days ago
London
TribePost.co.uk
Salary: Excellent DOE
Posted: 2 days ago