The table below looks at the statistics for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 134 159 177
Rank change year-on-year
+25 +18
Permanent jobs citing Service Management 1016 799 802
As % of all permanent IT jobs located in London 2.18% 1.79% 1.58%
As % of the Processes & Methodologies category 2.61% 2.17% 1.95%
Number of salaries quoted 809 647 652
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £31,000 £31,500 £32,550
10% offered a salary of more than £75,000 £75,000 £75,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38898 36852 41044
As % of all permanent IT jobs located in London 83.35% 82.68% 81.09%
Number of salaries quoted 32031 30542 35340
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.

Service Management Salary Trend in London

Service Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 2 September 2014.

Service Management Salary Histogram in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +28 245 £55,000 +15.78% 29
Uxbridge +13 18 £50,000 - 3
Kingston Upon Thames -1 17 £47,500 +39.70%
Bromley -6 15 £47,500 -
Croydon +5 13 £34,000 +23.63% 1
Canary Wharf +21 11 £75,000 +30.43%
Docklands, London +5 9 £60,000 -
Harrow -14 6 £47,500 +111.11%
Hounslow -15 4 £49,500 -3.41%
West Drayton - 4 £55,000 -
Ruislip -1 3 £35,000 +40.00% 1
Chessington -8 3 £42,500 +6.25%
Greenford - 3 £21,250 -
Hayes - 3 £52,500 -
Wembley - 3 - -
Hammersmith - 2 £32,500 - 1
Paddington -2 1 - -
Chiswick -9 1 £21,500 -33.84% 1
Westminster - 1 £55,000 -
Greenwich - 1 £23,000 -
Edgware - 1 £26,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 2 September 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 1339 (65.93%) ITIL
2 696 (34.27%) Finance
3 552 (27.18%) Service Delivery
4 528 (26.00%) Windows
5 505 (24.86%) ITSM
6 417 (20.53%) Project Management
7 341 (16.79%) Microsoft
8 328 (16.15%) SLA
9 299 (14.72%) SQL
10 264 (13.00%) PRINCE2
11 257 (12.65%) Degree
12 256 (12.60%) MS Office
13 245 (12.06%) Active Directory
14 235 (11.57%) Change Management
15 217 (10.68%) MS Excel
16 207 (10.19%) Linux
17 198 (9.75%) Incident Management
18 195 (9.60%) Banking
19 194 (9.55%) Stakeholder Management
20 182 (8.96%) Telecoms
21 177 (8.71%) Continuous Improvement
22 168 (8.27%) Oracle
23 162 (7.98%) Windows 7
24 158 (7.78%) VMware
25 153 (7.53%) UNIX
26 151 (7.43%) Cisco
27 143 (7.04%) Problem Management
28 136 (6.70%) ITIL Certification
29 134 (6.60%) Citrix
30 132 (6.50%) Security Cleared

Service Management
Top Related IT Skills in London by Category

For the 6 months to 2 September 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 86 (4.23%) SharePoint
2 70 (3.45%) MS Exchange
3 53 (2.61%) IIS
4 39 (1.92%) Apache
5 37 (1.82%) Tomcat
6 36 (1.77%) Lync
6 36 (1.77%) Exchange Server 2010
7 17 (0.84%) Blackberry Enterprise Server
8 16 (0.79%) CMS
9 15 (0.74%) IBM Notes
9 15 (0.74%) WebSphere
10 12 (0.59%) Exchange Server 2003
10 12 (0.59%) OpenStack
11 11 (0.54%) Exchange Server 2007
11 11 (0.54%) BizTalk Server
12 10 (0.49%) Oracle Workflow
13 9 (0.44%) WebSphere Process Server
13 9 (0.44%) Oracle HTTP Server
14 8 (0.39%) WebLogic
15 5 (0.25%) WorkSite
Applications
1 256 (12.60%) MS Office
2 217 (10.68%) MS Excel
3 47 (2.31%) MS PowerPoint
4 22 (1.08%) MS Project
5 20 (0.98%) MS Visio
6 12 (0.59%) Spreadsheet
7 6 (0.30%) InfoPath
Business Applications
1 81 (3.99%) Remedy ITSM
2 13 (0.64%) Oracle General Ledger
3 7 (0.34%) Temenos T24
3 7 (0.34%) Dynamics AX
4 6 (0.30%) Dynamics CRM
5 4 (0.20%) Cerner Millennium
6 3 (0.15%) Oracle EBS
6 3 (0.15%) assyst
7 2 (0.098%) SAP Retail
7 2 (0.098%) Oracle ERP
7 2 (0.098%) SAP Business One
7 2 (0.098%) Magento
7 2 (0.098%) Oracle BPM
7 2 (0.098%) Oracle Retail
8 1 (0.049%) Oracle Subledger Accounting
8 1 (0.049%) Unica Affinium
8 1 (0.049%) Maximo
8 1 (0.049%) Agresso
8 1 (0.049%) HiPortfolio
8 1 (0.049%) SimCorp Dimension
Cloud Services
1 61 (3.00%) SaaS
2 19 (0.94%) Amazon AWS
3 18 (0.89%) Cloud Computing
4 14 (0.69%) PaaS
5 9 (0.44%) Amazon EC2
6 5 (0.25%) IaaS
7 4 (0.20%) Office 365
8 3 (0.15%) Google Apps
9 1 (0.049%) Amazon S3
9 1 (0.049%) Microsoft Azure
Communications & Networking
1 117 (5.76%) DNS
2 102 (5.02%) Firewall
3 89 (4.38%) LAN
3 89 (4.38%) TCP/IP
4 85 (4.19%) VPN
5 83 (4.09%) WAN
6 78 (3.84%) SAN
7 66 (3.25%) Internet
8 61 (3.00%) DHCP
9 48 (2.36%) SSL
10 43 (2.12%) VoIP
11 37 (1.82%) LDAP
12 36 (1.77%) MPLS
13 31 (1.53%) SMTP
14 24 (1.18%) HTTP
15 20 (0.98%) Broadband
15 20 (0.98%) Intranet
16 19 (0.94%) Unified Communications
17 17 (0.84%) NAS
18 16 (0.79%) VLAN
Database & Business Intelligence
1 126 (6.20%) SQL Server
2 66 (3.25%) Data Warehouse
3 57 (2.81%) MySQL
4 45 (2.22%) Oracle Database
5 35 (1.72%) Relational Database
6 28 (1.38%) Data Mining
7 27 (1.33%) RDBMS
7 27 (1.33%) VLDB
8 17 (0.84%) MS Access
9 16 (0.79%) Big Data
10 13 (0.64%) SQL Server Reporting Services
11 12 (0.59%) SQL Server Integration Services
12 9 (0.44%) Oracle BI EE
12 9 (0.44%) Oracle Reports
13 8 (0.39%) Crystal Reports
13 8 (0.39%) QlikView
14 7 (0.34%) Oracle Database 11g
14 7 (0.34%) SQL Server 2008
14 7 (0.34%) DB2
15 6 (0.30%) Oracle Database 10g
Development Applications
1 45 (2.22%) JIRA
2 18 (0.89%) Jenkins
3 16 (0.79%) Team Foundation Server
4 15 (0.74%) Subversion
5 7 (0.34%) Visual Studio
6 5 (0.25%) Artifactory
7 4 (0.20%) Rational Rose
8 3 (0.15%) PowerBuilder
8 3 (0.15%) MSI
8 3 (0.15%) Git (software)
8 3 (0.15%) Hudson
9 2 (0.098%) Atlassian Bamboo
10 1 (0.049%) ClearQuest
10 1 (0.049%) QuickTest Pro
10 1 (0.049%) Behat
10 1 (0.049%) PHPUnit
10 1 (0.049%) Cucumber
General
1 696 (34.27%) Finance
2 195 (9.60%) Banking
3 182 (8.96%) Telecoms
4 115 (5.66%) Legal
5 87 (4.28%) Marketing
6 84 (4.14%) Retail
7 69 (3.40%) Law
8 55 (2.71%) Financial Institution
9 34 (1.67%) Publishing
10 31 (1.53%) Advertising
11 29 (1.43%) Billing
12 23 (1.13%) Investment Banking
12 23 (1.13%) French Language
13 22 (1.08%) Games
14 20 (0.98%) German Language
15 19 (0.94%) Back Office
16 17 (0.84%) Pharmaceutical
17 16 (0.79%) Spanish Language
18 10 (0.49%) Manufacturing
19 8 (0.39%) Front Office
Job Titles
1 408 (20.09%) Service Manager
2 395 (19.45%) Analyst
3 188 (9.26%) Consultant
4 180 (8.86%) Delivery Manager
5 174 (8.57%) Services Delivery Manager
6 156 (7.68%) Service Analyst
7 116 (5.71%) Support Analyst
8 107 (5.27%) Architect
9 86 (4.23%) Applications Support
10 84 (4.14%) Developer
10 84 (4.14%) Service Desk Analyst
11 70 (3.45%) Support Engineer
12 65 (3.20%) Senior Manager
13 54 (2.66%) Administrator
13 54 (2.66%) Project Manager
14 50 (2.46%) Team Leader
15 46 (2.26%) Management Consultant
16 44 (2.17%) Programme Manager
16 44 (2.17%) Transition Manager
17 43 (2.12%) IT Services Manager
Libraries, Frameworks & Software Standards
1 90 (4.43%) Web Services
2 82 (4.04%) .NET
3 66 (3.25%) XML
4 58 (2.86%) HTML
5 42 (2.07%) CSS
6 22 (1.08%) Middleware
7 17 (0.84%) SOAP
8 15 (0.74%) Ajax
9 14 (0.69%) MFC
10 13 (0.64%) XML Schema
11 12 (0.59%) JSON
11 12 (0.59%) jQuery
12 11 (0.54%) Java EE
13 10 (0.49%) JDBC
14 9 (0.44%) JSP
15 8 (0.39%) ASP.NET
15 8 (0.39%) XHTML
16 7 (0.34%) STL
16 7 (0.34%) CGI
16 7 (0.34%) Boost C++ Libraries
Miscellaneous
1 108 (5.32%) Management Information System
2 66 (3.25%) Blackberry
3 53 (2.61%) Computer Science
4 46 (2.26%) PMI
5 39 (1.92%) Open Source
6 33 (1.62%) CMDB
7 30 (1.48%) Enterprise Software
8 27 (1.33%) Hedge funds
8 27 (1.33%) Video Conferencing
9 26 (1.28%) Statistics
10 20 (0.98%) Clustering
11 19 (0.94%) Client/Server
12 15 (0.74%) SWIFT
13 14 (0.69%) Fat Client
13 14 (0.69%) Foreign Exchange (FX)
13 14 (0.69%) Thin Client
13 14 (0.69%) Replication
14 13 (0.64%) STB
15 12 (0.59%) Economics
16 11 (0.54%) Mobile App
Operating Systems
1 528 (26.00%) Windows
2 207 (10.19%) Linux
3 162 (7.98%) Windows 7
4 153 (7.53%) UNIX
5 113 (5.56%) Windows Server 2008
6 93 (4.58%) Windows Server 2003
7 76 (3.74%) Windows XP
8 50 (2.46%) Solaris
9 32 (1.58%) Red Hat Enterprise Linux
10 23 (1.13%) CentOS
11 14 (0.69%) AIX
11 14 (0.69%) Android
12 12 (0.59%) Windows 8
13 10 (0.49%) Mac OS X
13 10 (0.49%) Debian
14 8 (0.39%) Mac OS
14 8 (0.39%) Windows 2000
14 8 (0.39%) Windows Server 2012
14 8 (0.39%) Apple iOS
15 7 (0.34%) Ubuntu
Processes & Methodologies
1 1339 (65.93%) ITIL
2 552 (27.18%) Service Delivery
3 505 (24.86%) ITSM
4 417 (20.53%) Project Management
5 264 (13.00%) PRINCE2
6 235 (11.57%) Change Management
7 198 (9.75%) Incident Management
8 194 (9.55%) Stakeholder Management
9 177 (8.71%) Continuous Improvement
10 143 (7.04%) Problem Management
11 126 (6.20%) ITIL V3
12 101 (4.97%) E-Commerce
13 95 (4.68%) Configuration Management
14 93 (4.58%) Release Management
14 93 (4.58%) Business Analysis
15 92 (4.53%) CRM
16 90 (4.43%) Change Control
16 90 (4.43%) Root Cause Analysis
17 71 (3.50%) Disaster Recovery
18 68 (3.35%) Mentoring
Programming Languages
1 299 (14.72%) SQL
2 115 (5.66%) Java
3 63 (3.10%) JavaScript
4 62 (3.05%) PHP
5 59 (2.90%) Perl
6 56 (2.76%) PowerShell
7 31 (1.53%) PL/SQL
8 30 (1.48%) C#
9 28 (1.38%) C++
10 27 (1.33%) C
11 25 (1.23%) VBA
12 21 (1.03%) Python
13 18 (0.89%) Shell Script
14 17 (0.84%) VB
15 8 (0.39%) VBScript
16 7 (0.34%) VC++
17 6 (0.30%) PHP5
18 5 (0.25%) Ruby
18 5 (0.25%) X++
19 4 (0.20%) XPath
Qualifications
1 257 (12.65%) Degree
2 136 (6.70%) ITIL Certification
3 132 (6.50%) Security Cleared
4 105 (5.17%) Microsoft Certification
5 82 (4.04%) SC Cleared
6 77 (3.79%) ISEB
7 58 (2.86%) MCSE
8 56 (2.76%) PMI Certification
9 49 (2.41%) Cisco Certification
10 40 (1.97%) MCSA
10 40 (1.97%) CCNA
11 39 (1.92%) PRINCE2 Practitioner
12 34 (1.67%) ITIL Foundation Certificate
13 33 (1.62%) MCP
14 23 (1.13%) CISSP
15 22 (1.08%) MCTS
16 21 (1.03%) ISTQB
17 20 (0.98%) PRINCE2 Certification
17 20 (0.98%) CIMA
18 19 (0.94%) CIPD
Quality Assurance & Compliance
1 328 (16.15%) SLA
2 83 (4.09%) ISO/IEC 27001
3 66 (3.25%) QA
4 62 (3.05%) ISO 9001
5 56 (2.76%) COBIT
6 21 (1.03%) Sarbanes-Oxley
7 18 (0.89%) ISO 14001
8 17 (0.84%) PCI DSS
9 4 (0.20%) ISO/IEC 20000
10 2 (0.098%) BS15000
11 1 (0.049%) Basel II
11 1 (0.049%) ISO 9000
11 1 (0.049%) CESG Infosec
11 1 (0.049%) Basel III
11 1 (0.049%) Solvency II
11 1 (0.049%) GPG13
System Software
1 245 (12.06%) Active Directory
2 124 (6.11%) VMware Infrastructure
3 50 (2.46%) XenApp
4 41 (2.02%) Hyper-V
4 41 (2.02%) vSphere
5 35 (1.72%) XenDesktop
6 13 (0.64%) Terminal Services
7 10 (0.49%) NFS
7 10 (0.49%) Microsoft App-V
7 10 (0.49%) KVM
8 9 (0.44%) Snort
9 8 (0.39%) VMware ESXi
10 7 (0.34%) VMware Server
11 6 (0.30%) XenServer
11 6 (0.30%) MetaFrame
12 5 (0.25%) VMware Workstation
13 4 (0.20%) Terminal Server
13 4 (0.20%) Citrix Presentation Server
13 4 (0.20%) vCloud
14 3 (0.15%) VMware ESX
Systems Management
1 51 (2.51%) SCCM
2 25 (1.23%) WSUS
3 24 (1.18%) Tivoli
4 15 (0.74%) SCOM
5 14 (0.69%) Nagios
6 13 (0.64%) Tivoli Monitoring
7 12 (0.59%) Puppet
8 11 (0.54%) Opscode Chef
9 10 (0.49%) NetBackup
10 9 (0.44%) HP Quality Center
11 8 (0.39%) Cisco CUCM
11 8 (0.39%) logstash
12 6 (0.30%) WMI
13 5 (0.25%) FortiGate
14 4 (0.20%) ServiceCenter
14 4 (0.20%) Cisco UCCX
15 3 (0.15%) HP SiteScope
15 3 (0.15%) CA Spectrum
15 3 (0.15%) Backup Exec
16 2 (0.098%) MAILsweeper
Vendors
1 341 (16.79%) Microsoft
2 168 (8.27%) Oracle
3 158 (7.78%) VMware
4 151 (7.43%) Cisco
5 134 (6.60%) Citrix
6 124 (6.11%) Remedy
7 102 (5.02%) ServiceNow
8 51 (2.51%) BMC
9 47 (2.31%) Red Hat
10 46 (2.26%) Juniper
10 46 (2.26%) HP
11 38 (1.87%) IBM
12 37 (1.82%) EMC
13 32 (1.58%) SAP
13 32 (1.58%) NetApp
14 29 (1.43%) BT
14 29 (1.43%) JBoss
15 27 (1.33%) Symantec
15 27 (1.33%) Apple
16 26 (1.28%) Salesforce.com
City, London
Careerwise UK Limited
Posted: 2 hours ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 4 hours ago
City, London
Eutopia Solutions Ltd
Salary: £40000 - £50000 per annum + generous package
Posted: 4 hours ago
Croydon, Surrey
Atos
Salary: Competitive plus benefits
Posted: 4 hours ago
West London
Digitech Resourcing Ltd
Salary: From £50,000 to £65,000 per annum
Posted: 6 hours ago
London
Harvey Nash plc
Salary: £26000 - £34000 per annum + + Shift Allowance + Benefits
Posted: 7 hours ago
West London
ThreePeople
Salary: £28000 per annum + benefits
Posted: 22 hours ago
London
Spring Technology
Salary: £40000.00 - £45000.00 per annum
Posted: 22 hours ago
London
Careerwise UK Limited
Salary: £60000 - £65000 per annum + Pension, Bonus, Health, Life
Posted: Yesterday
City, London
ISL
Salary: £55000.00 - £70000.00 per annum + Bonus + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £45k - 55k per year + Benefits
Posted: Yesterday
London
Verticality Ltd
Salary: £40000 to £45000 per annum - Bonus + Bens Package
Posted: Yesterday
City, London
Careerwise UK Limited
Salary: £55000 - £70000 per annum + bonus + benefits
Posted: Yesterday
City, London
LEXSTRA
Salary: £55000 - £70000 per annum + Excellent Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 38k per year
Posted: Yesterday
London
Hays UK - Royal College of General Practitioners
Salary: Benefits
Posted: 3 days ago
London
Salt
Salary: £45000 - £50000 per annum + Negotiable + Package
Posted: 3 days ago
Central London / West End
ComputAppoint
Salary: £25000 - £30000 per annum
Posted: 3 days ago
Isleworth, Middlesex
Opus Resourcing Ltd
Salary: £45000 - £60000 per annum + Generous Bens + Bonus
Posted: 3 days ago
City, London
Lorien Resourcing
Posted: 3 days ago