The first table below looks at the demand for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 155 164 180
Rank change year-on-year
+9 +16
Permanent jobs citing Service Management 922 760 790
As % of all permanent IT jobs located in London 1.91% 1.71% 1.53%
As % of the Processes & Methodologies category 2.32% 2.10% 1.92%
Number of salaries quoted 709 619 620
Average salary £52,500 £53,500 £52,500
Average salary % change year-on-year
-1.86% +1.90%
90% offered a salary of more than £30,000 £32,000 £34,500
10% offered a salary of more than £80,000 £80,000 £78,650
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
39774 36200 41124
As % of all permanent IT jobs located in London 82.57% 81.61% 79.61%
Number of salaries quoted 32981 29880 35586
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £35,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
England

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.

Service Management Salary Trend in London

Service Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 28 July 2014.

Service Management Salary Histogram in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 244 £55,000 -2.22% 47
Uxbridge +12 18 £50,000 -9.09%
Canary Wharf +16 17 £75,000 +15.38%
Croydon +7 12 £36,250 +5.07% 1
Bromley +3 11 £52,500 - 2
Docklands, London -6 10 £55,000 -8.33% 1
Hounslow -21 9 - -
Ruislip 0 8 £35,000 +40.00%
Kingston Upon Thames -4 5 £40,000 +17.64% 3
Chessington -11 4 £42,500 +6.25%
Beckenham +8 3 £65,000 +113.11%
Harrow -5 3 £47,500 +111.11%
Greenford - 3 £21,250 -
West Drayton +1 2 £52,500 +133.33%
Edgware - 2 £29,500 -
Paddington +3 1 - -
Chiswick -8 1 £21,500 - 1
Hammersmith - 1 £37,500 -
Teddington - 1 £27,250 -
Greenwich - 1 £23,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 28 July 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 1323 (66.99%) ITIL
2 746 (37.77%) Finance
3 593 (30.03%) Service Delivery
4 515 (26.08%) ITSM
5 507 (25.67%) Windows
6 399 (20.20%) Project Management
7 340 (17.22%) Microsoft
8 301 (15.24%) SQL
9 292 (14.78%) SLA
10 270 (13.67%) Active Directory
11 250 (12.66%) PRINCE2
12 239 (12.10%) Degree
13 236 (11.95%) MS Office
14 230 (11.65%) Change Management
15 212 (10.73%) MS Excel
16 195 (9.87%) Stakeholder Management
17 191 (9.67%) Incident Management
18 190 (9.62%) Linux
19 167 (8.46%) Continuous Improvement
20 163 (8.25%) Citrix
21 161 (8.15%) Banking
22 158 (8.00%) VMware
23 157 (7.95%) Telecoms
23 157 (7.95%) Problem Management
24 155 (7.85%) UNIX
25 154 (7.80%) Oracle
25 154 (7.80%) Windows 7
26 147 (7.44%) Remedy
27 145 (7.34%) Cisco
28 142 (7.19%) ITIL Certification

Service Management
Top Related IT Skills in London by Category

For the 6 months to 28 July 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 80 (4.05%) SharePoint
2 79 (4.00%) MS Exchange
3 56 (2.84%) IIS
4 42 (2.13%) Apache
5 38 (1.92%) Tomcat
6 34 (1.72%) Exchange Server 2010
7 25 (1.27%) Lync
8 20 (1.01%) Blackberry Enterprise Server
9 19 (0.96%) CMS
10 14 (0.71%) Oracle Workflow
10 14 (0.71%) Exchange Server 2003
11 13 (0.66%) Oracle HTTP Server
12 12 (0.61%) Exchange Server 2007
12 12 (0.61%) WebSphere
13 10 (0.51%) BizTalk Server
13 10 (0.51%) OpenStack
14 8 (0.41%) WebLogic
15 7 (0.35%) WebSphere Process Server
16 6 (0.30%) IBM Notes
16 6 (0.30%) Lightstreamer
Applications
1 236 (11.95%) MS Office
2 212 (10.73%) MS Excel
3 34 (1.72%) MS PowerPoint
4 15 (0.76%) MS Project
5 14 (0.71%) MS Visio
6 8 (0.41%) Spreadsheet
7 2 (0.10%) InfoPath
8 1 (0.051%) Photoshop
8 1 (0.051%) Acrobat
Business Applications
1 98 (4.96%) Remedy ITSM
2 13 (0.66%) Oracle General Ledger
3 8 (0.41%) Temenos T24
4 6 (0.30%) Dynamics CRM
4 6 (0.30%) Dynamics AX
5 5 (0.25%) Oracle EBS
6 3 (0.15%) assyst
6 3 (0.15%) SAP BPC
6 3 (0.15%) Cerner Millennium
6 3 (0.15%) Maximo
7 2 (0.10%) Oracle ERP
7 2 (0.10%) Magento
7 2 (0.10%) SAP Retail
7 2 (0.10%) SAP Business One
7 2 (0.10%) Oracle Retail
7 2 (0.10%) Oracle Payables
8 1 (0.051%) Oracle Subledger Accounting
8 1 (0.051%) SimCorp Dimension
8 1 (0.051%) Dynamics NAV
8 1 (0.051%) RMDS
Cloud Services
1 49 (2.48%) SaaS
2 23 (1.16%) Amazon AWS
3 17 (0.86%) Cloud Computing
4 13 (0.66%) Amazon EC2
5 12 (0.61%) PaaS
6 9 (0.46%) IaaS
7 4 (0.20%) Office 365
8 3 (0.15%) Google Apps
9 1 (0.051%) Amazon S3
Communications & Networking
1 119 (6.03%) DNS
2 92 (4.66%) TCP/IP
2 92 (4.66%) SAN
3 91 (4.61%) Firewall
4 82 (4.15%) LAN
4 82 (4.15%) WAN
5 74 (3.75%) Internet
6 66 (3.34%) DHCP
7 59 (2.99%) VPN
8 42 (2.13%) SSL
9 36 (1.82%) VoIP
10 35 (1.77%) LDAP
11 29 (1.47%) SMTP
11 29 (1.47%) HTTP
12 27 (1.37%) Unified Communications
13 22 (1.11%) NAS
14 18 (0.91%) MPLS
14 18 (0.91%) Intranet
15 13 (0.66%) Wireless
16 12 (0.61%) Network Security
Database & Business Intelligence
1 131 (6.63%) SQL Server
2 59 (2.99%) MySQL
3 52 (2.63%) Data Warehouse
4 38 (1.92%) Oracle Database
5 37 (1.87%) Relational Database
6 32 (1.62%) RDBMS
7 25 (1.27%) Data Mining
8 16 (0.81%) Big Data
9 14 (0.71%) VLDB
10 13 (0.66%) Crystal Reports
11 12 (0.61%) MS Access
12 11 (0.56%) SQL Server Reporting Services
13 10 (0.51%) SQL Server Integration Services
14 8 (0.41%) Oracle Reports
14 8 (0.41%) DB2
14 8 (0.41%) QlikView
15 6 (0.30%) Hadoop
15 6 (0.30%) Apache Hive
16 5 (0.25%) Oracle BI EE
16 5 (0.25%) SQL Server Analysis Services
Development Applications
1 45 (2.28%) JIRA
2 20 (1.01%) Team Foundation Server
3 15 (0.76%) Jenkins
4 14 (0.71%) Subversion
5 6 (0.30%) Hudson
6 5 (0.25%) Visual Studio
7 4 (0.20%) MSI
8 2 (0.10%) Rational Rose
8 2 (0.10%) Selenium
8 2 (0.10%) Cucumber
9 1 (0.051%) eggPlant
9 1 (0.051%) Calabash
9 1 (0.051%) Behat
9 1 (0.051%) Robotium
9 1 (0.051%) SoapUI
9 1 (0.051%) Maven
9 1 (0.051%) Git (software)
9 1 (0.051%) JBehave
9 1 (0.051%) WebDriver
9 1 (0.051%) PHPUnit
General
1 746 (37.77%) Finance
2 161 (8.15%) Banking
3 157 (7.95%) Telecoms
4 109 (5.52%) Legal
5 85 (4.30%) Marketing
6 75 (3.80%) Law
7 66 (3.34%) Retail
8 59 (2.99%) Advertising
9 56 (2.84%) Financial Institution
10 36 (1.82%) Publishing
11 24 (1.22%) Games
12 23 (1.16%) Back Office
13 22 (1.11%) French Language
13 22 (1.11%) German Language
14 21 (1.06%) Billing
15 19 (0.96%) Pharmaceutical
16 18 (0.91%) Investment Banking
17 15 (0.76%) Spanish Language
18 10 (0.51%) Manufacturing
19 7 (0.35%) General Ledger
Job Titles
1 419 (21.22%) Service Manager
2 366 (18.53%) Analyst
3 188 (9.52%) Delivery Manager
4 180 (9.11%) Services Delivery Manager
5 165 (8.35%) Consultant
6 124 (6.28%) Service Analyst
7 109 (5.52%) Support Analyst
8 93 (4.71%) Architect
9 90 (4.56%) Applications Support
10 81 (4.10%) Senior Manager
11 79 (4.00%) Developer
12 75 (3.80%) Support Engineer
13 65 (3.29%) Service Desk Analyst
14 54 (2.73%) Administrator
15 50 (2.53%) Programme Manager
16 48 (2.43%) IT Services Manager
17 47 (2.38%) Project Manager
17 47 (2.38%) 2nd Line Support
18 45 (2.28%) Service Desk Manager
19 41 (2.08%) Team Leader
Libraries, Frameworks & Software Standards
1 97 (4.91%) Web Services
2 90 (4.56%) .NET
3 61 (3.09%) XML
4 51 (2.58%) HTML
5 37 (1.87%) CSS
6 23 (1.16%) SOAP
7 22 (1.11%) Middleware
8 14 (0.71%) JDBC
8 14 (0.71%) Ajax
9 13 (0.66%) JSON
10 11 (0.56%) Java EE
10 11 (0.56%) jQuery
11 10 (0.51%) XML Schema
11 10 (0.51%) MFC
12 8 (0.41%) XHTML
12 8 (0.41%) JSP
12 8 (0.41%) ASP.NET
12 8 (0.41%) HTML5
13 7 (0.35%) CGI
13 7 (0.35%) Rendezvous
Miscellaneous
1 115 (5.82%) Management Information System
2 68 (3.44%) Blackberry
3 44 (2.23%) Video Conferencing
4 38 (1.92%) Enterprise Software
4 38 (1.92%) CMDB
4 38 (1.92%) Computer Science
5 33 (1.67%) PMI
6 29 (1.47%) Open Source
7 26 (1.32%) Client/Server
8 24 (1.22%) Hedge funds
8 24 (1.22%) Statistics
9 17 (0.86%) Foreign Exchange (FX)
9 17 (0.86%) Replication
10 16 (0.81%) Clustering
10 16 (0.81%) Thin Client
10 16 (0.81%) Fat Client
11 13 (0.66%) Smartphone
11 13 (0.66%) STB
12 12 (0.61%) NHS
12 12 (0.61%) Visualisation
Operating Systems
1 507 (25.67%) Windows
2 190 (9.62%) Linux
3 155 (7.85%) UNIX
4 154 (7.80%) Windows 7
5 113 (5.72%) Windows Server 2008
6 103 (5.22%) Windows Server 2003
7 68 (3.44%) Windows XP
8 47 (2.38%) Solaris
9 23 (1.16%) Android
10 22 (1.11%) Red Hat Enterprise Linux
11 21 (1.06%) Apple iOS
12 15 (0.76%) Mac OS X
13 14 (0.71%) AIX
13 14 (0.71%) CentOS
13 14 (0.71%) Windows 8
14 13 (0.66%) Ubuntu
15 12 (0.61%) Mac OS
15 12 (0.61%) Windows Server 2012
16 6 (0.30%) Debian
16 6 (0.30%) Windows 2000
Processes & Methodologies
1 1323 (66.99%) ITIL
2 593 (30.03%) Service Delivery
3 515 (26.08%) ITSM
4 399 (20.20%) Project Management
5 250 (12.66%) PRINCE2
6 230 (11.65%) Change Management
7 195 (9.87%) Stakeholder Management
8 191 (9.67%) Incident Management
9 167 (8.46%) Continuous Improvement
10 157 (7.95%) Problem Management
11 120 (6.08%) ITIL V3
12 112 (5.67%) Configuration Management
13 105 (5.32%) Release Management
14 83 (4.20%) CRM
15 81 (4.10%) Supplier Management
16 80 (4.05%) E-Commerce
16 80 (4.05%) Root Cause Analysis
17 79 (4.00%) Business Analysis
18 75 (3.80%) Change Control
19 71 (3.59%) Information Security
Programming Languages
1 301 (15.24%) SQL
2 122 (6.18%) Java
3 66 (3.34%) PowerShell
4 57 (2.89%) JavaScript
5 56 (2.84%) Perl
5 56 (2.84%) PHP
6 29 (1.47%) C
6 29 (1.47%) C#
7 27 (1.37%) VBA
8 24 (1.22%) C++
9 22 (1.11%) Shell Script
10 21 (1.06%) PL/SQL
11 18 (0.91%) VB
12 16 (0.81%) Python
13 6 (0.30%) PHP5
14 5 (0.25%) X++
14 5 (0.25%) VC++
15 4 (0.20%) VBScript
16 3 (0.15%) Ruby
16 3 (0.15%) XPath
Qualifications
1 239 (12.10%) Degree
2 142 (7.19%) ITIL Certification
3 115 (5.82%) Microsoft Certification
4 112 (5.67%) Security Cleared
5 77 (3.90%) ISEB
6 74 (3.75%) MCSE
7 69 (3.49%) SC Cleared
8 50 (2.53%) MCSA
9 41 (2.08%) PMI Certification
10 40 (2.03%) MCP
11 38 (1.92%) PRINCE2 Practitioner
12 37 (1.87%) Cisco Certification
13 34 (1.72%) CCNA
14 33 (1.67%) CISSP
15 31 (1.57%) ITIL Foundation Certificate
16 21 (1.06%) ISTQB
17 18 (0.91%) CIMA
17 18 (0.91%) VMware Certified Professional (VCP)
17 18 (0.91%) CIPD
18 17 (0.86%) MCTS
Quality Assurance & Compliance
1 292 (14.78%) SLA
2 93 (4.71%) ISO/IEC 27001
3 72 (3.65%) QA
4 55 (2.78%) ISO 9001
5 50 (2.53%) COBIT
6 20 (1.01%) PCI DSS
7 19 (0.96%) Sarbanes-Oxley
8 14 (0.71%) ISO 14001
9 5 (0.25%) ISO/IEC 20000
10 3 (0.15%) BS15000
11 1 (0.051%) GPG13
11 1 (0.051%) Solvency II
11 1 (0.051%) Basel III
11 1 (0.051%) CESG Infosec
11 1 (0.051%) Basel II
System Software
1 270 (13.67%) Active Directory
2 115 (5.82%) VMware Infrastructure
3 60 (3.04%) XenApp
4 50 (2.53%) Hyper-V
5 42 (2.13%) vSphere
5 42 (2.13%) XenDesktop
6 15 (0.76%) Terminal Services
6 15 (0.76%) Microsoft App-V
7 14 (0.71%) KVM
8 13 (0.66%) vCloud
8 13 (0.66%) XenServer
9 12 (0.61%) NFS
10 10 (0.51%) VMware ESXi
11 6 (0.30%) MetaFrame
11 6 (0.30%) Citrix Presentation Server
11 6 (0.30%) Snort
12 5 (0.25%) Xen
12 5 (0.25%) NLBS
12 5 (0.25%) VMware Server
13 4 (0.20%) VMware Workstation
Systems Management
1 51 (2.58%) SCCM
2 23 (1.16%) WSUS
3 16 (0.81%) Tivoli
4 15 (0.76%) Puppet
4 15 (0.76%) Opscode Chef
5 14 (0.71%) Nagios
6 12 (0.61%) SCOM
7 10 (0.51%) NetBackup
8 9 (0.46%) Tivoli Monitoring
9 8 (0.41%) Cisco CUCM
10 7 (0.35%) WMI
11 6 (0.30%) Backup Exec
11 6 (0.30%) logstash
12 5 (0.25%) OpenView
13 4 (0.20%) HP Quality Center
13 4 (0.20%) FortiGate
13 4 (0.20%) Opsview
14 3 (0.15%) CA Spectrum
14 3 (0.15%) HP SiteScope
14 3 (0.15%) BMC PATROL
Vendors
1 340 (17.22%) Microsoft
2 163 (8.25%) Citrix
3 158 (8.00%) VMware
4 154 (7.80%) Oracle
5 147 (7.44%) Remedy
6 145 (7.34%) Cisco
7 114 (5.77%) ServiceNow
8 55 (2.78%) BMC
9 46 (2.33%) HP
10 44 (2.23%) Red Hat
11 37 (1.87%) SAP
11 37 (1.87%) EMC
12 34 (1.72%) IBM
12 34 (1.72%) Symantec
13 32 (1.62%) Polycom
13 32 (1.62%) NetApp
13 32 (1.62%) Apple
14 30 (1.52%) JBoss
14 30 (1.52%) Juniper
15 26 (1.32%) BT
City, London
Deerfoot IT Resources Ltd
Salary: £65000 - £70000 per annum + bonus + bens
Posted: 1 hour ago
City, London
Venturi
Salary: £40000.00 - £45000.00 per annum + extensive benefits
Posted: 1 hour ago
London
Information Technology Services
Salary: £35k - 40k per year
Posted: 12 hours ago
London
ARC IT Recruitment Ltd
Posted: 19 hours ago
London
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 19 hours ago
London
Salt
Salary: £55000 - £65000 per annum + + Bonus & Package
Posted: 2 days ago
Croydon, Surrey
Volt
Salary: £50000 per annum + pension, healthcare, Life ass
Posted: 2 days ago
City, London
Lorien Resourcing
Posted: 2 days ago
London
ComputAppoint
Salary: £45000 - £55000 per annum
Posted: 2 days ago
South East London
set2recruit
Salary: From £45,000 to £65,000 per annum + bonus + benefits
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £100000 - £120000 per annum
Posted: 2 days ago
London
Square One Resources
Posted: 2 days ago
London
Information Technology Services
Salary: £45k - 55k per year + Benefits
Posted: 3 days ago
London
Lloyds Banking Group
Posted: 3 days ago
London
Lorien Resourcing
Salary: £40000 - £46000 per annum + Bonus + Benefits
Posted: 3 days ago
London
Cognizant
Posted: 3 days ago
Kingston Upon Thames, Surrey
Capita Resourcing - IT Resourcing
Salary: £40188 - £44706 per annum
Posted: 3 days ago
London
Connectus
Salary: £87000 per annum
Posted: 3 days ago
London
Salt
Salary: £50000 - £55000 per annum + Bonus & Package
Posted: 3 days ago
London
ANSON MCCADE
Salary: From £50,000 to £65,000 per annum
Posted: 3 days ago