The table below looks at the statistics for Service Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 134 140 176
Rank change year-on-year
+6 +36
Permanent jobs citing Service Management 977 948 787
As % of all permanent IT jobs located in London 2.23% 2.13% 1.67%
As % of the Processes & Methodologies category 2.69% 2.54% 2.03%
Number of salaries quoted 812 744 649
Average salary £55,250 £55,000 £52,500
Average salary % change year-on-year
+0.45% +4.76%
90% offered a salary of more than £31,500 £30,500 £32,500
10% offered a salary of more than £75,000 £75,000 £72,500
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
36338 37283 38695
As % of all permanent IT jobs located in London 83.08% 83.63% 82.11%
Number of salaries quoted 30719 30330 33012
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the London region.

Service Management Salary Trend in London

Service Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Management across the London region over the 3 months to 24 December 2014.

Service Management Salary Histogram in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +29 258 £55,950 +6.57% 28
Docklands, London -3 15 £75,000 +36.36%
Croydon - 12 £24,000 - 3
Canary Wharf +31 9 £110,000 +69.23% 1
Bromley -5 8 £47,500 -5.00% 3
Surbiton - 6 £19,000 -
Uxbridge -8 4 £37,500 -31.81%
Kingston Upon Thames +2 3 £45,000 -14.28%
West Drayton - 3 £70,000 -
Harrow - 3 £50,000 -
Chessington -8 2 £40,000 -20.00% 1
Carshalton - 2 £25,000 -
Hillingdon - 2 - -
Paddington - 2 - -
Edgware - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 1308 (64.47%) ITIL
2 641 (31.59%) Finance
3 532 (26.22%) Windows
4 495 (24.40%) Service Delivery
5 434 (21.39%) ITSM
6 363 (17.89%) Project Management
7 325 (16.02%) Microsoft
8 320 (15.77%) SLA
9 297 (14.64%) Degree
10 280 (13.80%) SQL
11 267 (13.16%) Analytical Skills
12 251 (12.37%) Change Management
13 248 (12.22%) PRINCE2
14 247 (12.17%) MS Office
15 220 (10.84%) Active Directory
16 204 (10.05%) Linux
17 189 (9.31%) MS Excel
18 188 (9.27%) Stakeholder Management
19 186 (9.17%) Incident Management
20 180 (8.87%) Cisco
21 179 (8.82%) Oracle
21 179 (8.82%) Telecoms
22 172 (8.48%) VMware
23 167 (8.23%) Banking
24 164 (8.08%) Continuous Improvement
25 157 (7.74%) UNIX
26 156 (7.69%) ITIL V3
27 154 (7.59%) Agile Software Development
28 144 (7.10%) Windows 7
29 141 (6.95%) Problem Management

Service Management
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 93 (4.58%) SharePoint
2 80 (3.94%) MS Exchange
3 40 (1.97%) Lync
4 32 (1.58%) Apache
5 28 (1.38%) Exchange Server 2010
6 24 (1.18%) Tomcat
7 22 (1.08%) IIS
8 19 (0.94%) Blackberry Enterprise Server
9 18 (0.89%) IBM Notes
9 18 (0.89%) Confluence
10 14 (0.69%) JBoss
11 13 (0.64%) Exchange Server 2003
12 10 (0.49%) Exchange Server 2007
12 10 (0.49%) CMS
13 9 (0.44%) WebLogic
13 9 (0.44%) OpenStack
14 7 (0.34%) SharePoint 2010
14 7 (0.34%) WebSphere
15 6 (0.30%) Exchange Server 2013
16 4 (0.20%) WebSphere Process Server
Applications
1 247 (12.17%) MS Office
2 189 (9.31%) MS Excel
3 41 (2.02%) MS PowerPoint
4 38 (1.87%) MS Visio
5 21 (1.03%) MS Project
6 16 (0.79%) InfoPath
7 6 (0.30%) Spreadsheet
Business Applications
1 66 (3.25%) Remedy ITSM
2 11 (0.54%) SAP APO
3 4 (0.20%) SAP MM
3 4 (0.20%) assyst
3 4 (0.20%) Dynamics AX
4 3 (0.15%) SAP SCM
4 3 (0.15%) Dynamics CRM
4 3 (0.15%) Agresso
4 3 (0.15%) SAP PP
4 3 (0.15%) Oracle ERP
4 3 (0.15%) SAP CRM
4 3 (0.15%) Global One
4 3 (0.15%) Cognos TM1
4 3 (0.15%) Markit EDM
5 2 (0.099%) Oracle Retail
5 2 (0.099%) Magento
5 2 (0.099%) SAP HCM
5 2 (0.099%) Oracle BPM
5 2 (0.099%) SAP Retail
5 2 (0.099%) SAP Oil and Gas
Cloud Services
1 82 (4.04%) SaaS
2 13 (0.64%) Cloud Computing
3 10 (0.49%) Amazon AWS
3 10 (0.49%) Office 365
4 7 (0.34%) Microsoft Azure
5 6 (0.30%) PaaS
6 3 (0.15%) Force.com
6 3 (0.15%) IaaS
7 2 (0.099%) Google Apps
8 1 (0.049%) SuccessFactors
8 1 (0.049%) IBM SmartCloud
8 1 (0.049%) SoftLayer
Communications & Networking
1 138 (6.80%) Firewall
2 131 (6.46%) VPN
3 100 (4.93%) TCP/IP
4 93 (4.58%) LAN
5 81 (3.99%) WAN
6 76 (3.75%) DNS
7 75 (3.70%) MPLS
8 58 (2.86%) SAN
9 52 (2.56%) SSL
10 51 (2.51%) Internet
11 46 (2.27%) VoIP
12 40 (1.97%) BGP
13 36 (1.77%) Network Security
14 35 (1.72%) OSPF
15 33 (1.63%) DHCP
16 30 (1.48%) LDAP
16 30 (1.48%) VLAN
17 26 (1.28%) Wireless
18 25 (1.23%) NAS
19 21 (1.03%) Ethernet
Database & Business Intelligence
1 127 (6.26%) SQL Server
2 91 (4.48%) Data Warehouse
3 57 (2.81%) Data Mining
4 47 (2.32%) VLDB
5 45 (2.22%) Oracle Database
6 39 (1.92%) MySQL
7 32 (1.58%) Relational Database
8 29 (1.43%) Oracle BI EE
9 22 (1.08%) Oracle Database 11g
10 20 (0.99%) Oracle ODI
11 16 (0.79%) SQL Server Reporting Services
12 14 (0.69%) SQL Server Integration Services
13 11 (0.54%) SQL Server 2008
14 8 (0.39%) Essbase
14 8 (0.39%) DB2
14 8 (0.39%) Oracle Reports
15 7 (0.34%) MS Access
15 7 (0.34%) RDBMS
15 7 (0.34%) QlikView
15 7 (0.34%) Big Data
Development Applications
1 47 (2.32%) JIRA
2 27 (1.33%) Jenkins
3 21 (1.03%) Subversion
4 17 (0.84%) Artifactory
5 8 (0.39%) Atlassian Bamboo
5 8 (0.39%) LoadRunner
5 8 (0.39%) Rational Rose
6 7 (0.34%) ClearQuest
6 7 (0.34%) JMeter
6 7 (0.34%) Team Foundation Server
6 7 (0.34%) JProfiler
7 6 (0.30%) ClearCase
7 6 (0.30%) Visual Studio
8 4 (0.20%) PowerBuilder
8 4 (0.20%) Git (software)
9 3 (0.15%) Lombardi
9 3 (0.15%) MSI
9 3 (0.15%) InstallShield
10 1 (0.049%) Maven
10 1 (0.049%) Oracle Forms
General
1 641 (31.59%) Finance
2 179 (8.82%) Telecoms
3 167 (8.23%) Banking
4 118 (5.82%) Retail
5 89 (4.39%) Legal
6 76 (3.75%) Marketing
7 68 (3.35%) Law
8 41 (2.02%) Billing
9 36 (1.77%) Publishing
10 35 (1.72%) Financial Institution
11 31 (1.53%) Manufacturing
12 26 (1.28%) Advertising
13 25 (1.23%) Investment Banking
14 24 (1.18%) Games
15 18 (0.89%) Back Office
16 14 (0.69%) French Language
17 12 (0.59%) Spanish Language
18 11 (0.54%) German Language
19 10 (0.49%) Front Office
20 9 (0.44%) Pharmaceutical
Job Titles
1 387 (19.07%) Service Manager
2 353 (17.40%) Analyst
3 171 (8.43%) Consultant
4 150 (7.39%) Delivery Manager
5 146 (7.20%) Services Delivery Manager
6 124 (6.11%) Architect
6 124 (6.11%) Service Analyst
7 104 (5.13%) Support Analyst
8 84 (4.14%) Project Manager
8 84 (4.14%) Service Desk Analyst
9 80 (3.94%) Developer
10 67 (3.30%) Applications Support
11 59 (2.91%) Senior Manager
12 55 (2.71%) Network Engineer
13 51 (2.51%) Administrator
14 48 (2.37%) Team Leader
14 48 (2.37%) Support Engineer
15 46 (2.27%) IT Services Manager
16 41 (2.02%) Solutions Architect
16 41 (2.02%) Transition Manager
Libraries, Frameworks & Software Standards
1 89 (4.39%) Web Services
2 74 (3.65%) XML
3 52 (2.56%) HTML
4 38 (1.87%) .NET
5 36 (1.77%) CSS
6 27 (1.33%) SOAP
7 21 (1.03%) J2EE
7 21 (1.03%) Middleware
8 19 (0.94%) JSON
9 16 (0.79%) Ajax
10 14 (0.69%) MFC
11 12 (0.59%) ASP.NET
11 12 (0.59%) REST
12 10 (0.49%) Spring
12 10 (0.49%) XML Schema
13 9 (0.44%) XSL
13 9 (0.44%) Java EE
14 6 (0.30%) YUI
14 6 (0.30%) jQuery
14 6 (0.30%) Boost C++ Libraries
Miscellaneous
1 267 (13.16%) Analytical Skills
2 102 (5.03%) Management Information System
3 71 (3.50%) Computer Science
4 70 (3.45%) Blackberry
5 58 (2.86%) PMI
6 47 (2.32%) CMDB
7 33 (1.63%) Enterprise Software
8 32 (1.58%) Open Source
9 26 (1.28%) Statistics
10 22 (1.08%) Video Conferencing
11 21 (1.03%) iPad
12 20 (0.99%) Hedge funds
12 20 (0.99%) Performance Metrics
13 19 (0.94%) User Experience
13 19 (0.94%) Fat Client
13 19 (0.94%) Thin Client
14 18 (0.89%) Client/Server
14 18 (0.89%) Online Banking
15 17 (0.84%) Clustering
16 13 (0.64%) Foreign Exchange (FX)
Operating Systems
1 532 (26.22%) Windows
2 204 (10.05%) Linux
3 157 (7.74%) UNIX
4 144 (7.10%) Windows 7
5 116 (5.72%) Windows Server 2008
6 80 (3.94%) Windows XP
7 65 (3.20%) Windows Server 2003
8 38 (1.87%) Red Hat Enterprise Linux
9 30 (1.48%) Windows Server 2012
9 30 (1.48%) Solaris
10 28 (1.38%) CentOS
11 20 (0.99%) Windows 8
12 14 (0.69%) Android
13 13 (0.64%) Debian
13 13 (0.64%) Mac OS X
14 11 (0.54%) Apple iOS
15 10 (0.49%) AIX
16 6 (0.30%) Windows Vista
17 5 (0.25%) SUSE Linux Enterprise Server
18 4 (0.20%) Windows 2000 Server
Processes & Methodologies
1 1308 (64.47%) ITIL
2 495 (24.40%) Service Delivery
3 434 (21.39%) ITSM
4 363 (17.89%) Project Management
5 251 (12.37%) Change Management
6 248 (12.22%) PRINCE2
7 188 (9.27%) Stakeholder Management
8 186 (9.17%) Incident Management
9 164 (8.08%) Continuous Improvement
10 156 (7.69%) ITIL V3
11 154 (7.59%) Agile Software Development
12 141 (6.95%) Problem Management
13 117 (5.77%) E-Commerce
14 100 (4.93%) Business Intelligence
15 89 (4.39%) Release Management
16 87 (4.29%) Business Analysis
17 85 (4.19%) CRM
18 72 (3.55%) Root Cause Analysis
18 72 (3.55%) Mentoring
19 71 (3.50%) Data Analysis
Programming Languages
1 280 (13.80%) SQL
2 110 (5.42%) Java
3 76 (3.75%) JavaScript
4 46 (2.27%) C
5 43 (2.12%) Perl
6 36 (1.77%) PHP
7 28 (1.38%) PowerShell
8 26 (1.28%) PL/SQL
9 24 (1.18%) Python
10 22 (1.08%) Shell Script
11 20 (0.99%) VBScript
12 19 (0.94%) C++
13 18 (0.89%) C#
14 13 (0.64%) Bash Shell
15 10 (0.49%) VB
16 9 (0.44%) VBA
16 9 (0.44%) Ruby
17 6 (0.30%) VC++
18 4 (0.20%) ABAP
19 3 (0.15%) JCL
Qualifications
1 297 (14.64%) Degree
2 130 (6.41%) Security Cleared
3 115 (5.67%) ITIL Certification
4 91 (4.48%) SC Cleared
5 79 (3.89%) Cisco Certification
6 78 (3.84%) PMI Certification
7 69 (3.40%) Microsoft Certification
8 63 (3.10%) ISEB
9 54 (2.66%) CCNA
10 45 (2.22%) ITIL Foundation Certificate
11 41 (2.02%) CCNP
12 35 (1.72%) MCSE
13 31 (1.53%) PRINCE2 Certification
14 27 (1.33%) ISTQB
15 23 (1.13%) PRINCE2 Practitioner
15 23 (1.13%) PMP
16 20 (0.99%) MCSA
17 19 (0.94%) MCP
18 16 (0.79%) CISSP
19 15 (0.74%) GIAC
Quality Assurance & Compliance
1 320 (15.77%) SLA
2 67 (3.30%) ISO/IEC 27001
3 58 (2.86%) QA
4 54 (2.66%) COBIT
5 47 (2.32%) ISO 9001
6 31 (1.53%) PCI DSS
7 15 (0.74%) ISO 14001
8 10 (0.49%) Sarbanes-Oxley
9 3 (0.15%) ISO 9000
10 2 (0.099%) MiFID
10 2 (0.099%) EMIR
11 1 (0.049%) GPG13
System Software
1 220 (10.84%) Active Directory
2 140 (6.90%) VMware Infrastructure
3 35 (1.72%) vSphere
4 31 (1.53%) XenApp
5 26 (1.28%) Hyper-V
6 19 (0.94%) XenDesktop
7 14 (0.69%) VMware ESX
7 14 (0.69%) Snort
8 13 (0.64%) VMware Workstation
9 7 (0.34%) VMware ESXi
10 6 (0.30%) vCloud
10 6 (0.30%) VMware Server
11 5 (0.25%) Terminal Services
11 5 (0.25%) Samba
12 4 (0.20%) NFS
12 4 (0.20%) Citrix Presentation Server
12 4 (0.20%) Veritas Cluster Server
12 4 (0.20%) KVM
13 3 (0.15%) Terminal Server
13 3 (0.15%) Microsoft App-V
Systems Management
1 44 (2.17%) SCCM
2 33 (1.63%) SCOM
3 25 (1.23%) HP Quality Center
4 20 (0.99%) Tivoli
5 19 (0.94%) Puppet
6 17 (0.84%) Nagios
7 15 (0.74%) WSUS
8 14 (0.69%) Opscode Chef
9 11 (0.54%) Norton AntiVirus
9 11 (0.54%) NetBackup
10 9 (0.44%) Legato
10 9 (0.44%) HP UCMDB
10 9 (0.44%) logstash
11 8 (0.39%) Vagrant
11 8 (0.39%) Tivoli Monitoring
11 8 (0.39%) Control-M
11 8 (0.39%) HP SiteScope
12 7 (0.34%) SCOrch
13 6 (0.30%) McAfee ePO
14 5 (0.25%) FortiGate
Vendors
1 325 (16.02%) Microsoft
2 180 (8.87%) Cisco
3 179 (8.82%) Oracle
4 172 (8.48%) VMware
5 126 (6.21%) Remedy
6 113 (5.57%) Citrix
7 76 (3.75%) ServiceNow
8 72 (3.55%) HP
9 66 (3.25%) BMC
10 65 (3.20%) Juniper
11 56 (2.76%) Red Hat
12 51 (2.51%) SAP
13 37 (1.82%) CheckPoint
13 37 (1.82%) F5
14 31 (1.53%) Cognos
15 29 (1.43%) IBM
16 25 (1.23%) EMC
16 25 (1.23%) Apple
17 23 (1.13%) Salesforce.com
18 21 (1.03%) Teradata
City, London
Benedict Cole Limited
Salary: £45000 - £48000 per annum + Excellent Benefits + Bonus
Posted: Yesterday
London
Maclean Moore Consulting
Salary: From £60,000 to £75,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: Yesterday
City, London
Lorien Resourcing
Salary: £1 per annum + Market Rate
Posted: Yesterday
London
Advanced Resource Managers
Salary: £36000 - £46000 per annum
Posted: Yesterday
London
JM
Salary: £50000 - £50001 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £30000 - £36000 per annum + 20% Shift Allowance + Benefits
Posted: Yesterday
City, London
TRYZENS LTD
Salary: Competitive + benefits
Posted: 2 days ago
City, London
Eutopia Solutions Ltd
Salary: £40000.00 - £50000.00 per annum + package & bonus
Posted: 2 days ago
London
Connectus
Salary: £70000 - £90000 per annum
Posted: 2 days ago
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: 2 days ago
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: 2 days ago
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: 2 days ago
City, London
Experis Ltd
Salary: £49000 - £63000 per annum + enhanced pension
Posted: 2 days ago
Bromley, Kent
Connectus
Salary: £50000 - £60000 per annum
Posted: 3 days ago
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £50000 per annum + car allowance & benefits
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £30000 - £40000 per annum
Posted: 3 days ago
City, London
Lorien Resourcing
Salary: benefits
Posted: 3 days ago
North West London
Understanding Recruitment
Posted: 4 days ago
London
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + ben
Posted: 6 days ago