The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 358 316 355
Rank change year-on-year
-42 +39
Contract jobs requiring a 1st Line Support 66 100 76
As % of all contract IT jobs located in London 0.28% 0.41% 0.30%
As % of the Job Titles category 0.30% 0.45% 0.32%
Number of daily rates quoted 40 57 21
Average daily rate
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of your Daily Rate
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£150 £130 £127
Average daily rate % change year-on-year
+15.38% +2.36%
90% offered a daily rate of more than £100 £88 £100
10% offered a daily rate of more than £225 £185 £168
UK excluding London average daily rate £110 £110 £95
% change year-on-year
- +15.78%
Number of hourly rates quoted 12 32 27
Average hourly rate £13.48 £11.00 £14.06
Average hourly rate % change year-on-year
+22.54% -21.76%
90% offered a hourly rate of more than £10.46 £10.50 £10.34
10% offered a hourly rate of more than £15.86 £13.45 £22.50
UK excluding London average hourly rate £12.00 £11.88 £11.00
% change year-on-year
+1.05% +7.95%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21947 22424 23496
As % of all contract IT jobs located in London 92.67% 92.53% 92.92%
Number of daily rates quoted 15477 15302 16131
Average daily rate £450 £425 £438
Average daily rate % change year-on-year
+5.88% -2.85%
90% offered a daily rate of more than £275 £274 £275
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 310 411 450
Average hourly rate £18.00 £17.50 £19.50
Average hourly rate % change year-on-year
+2.85% -10.25%
90% offered a hourly rate of more than £12.50 £11.50 £13.00
10% offered a hourly rate of more than £43.00 £45.00 £47.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 3 September 2015.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -8 7 £110 -15.38% 2
Hounslow +6 2 - -
Greenwich - 2 £130 -
Hammersmith -2 1 £275 -
Bromley -5 1 £110 +29.41%
Ilford - 1 - -
Mitcham - 1 - -
Southall - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 3 September 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 97 (67.36%) Windows
2 82 (56.94%) Active Directory
3 74 (51.39%) Windows 7
4 60 (41.67%) MS Office
5 53 (36.81%) Microsoft
6 37 (25.69%) ITIL
7 31 (21.53%) MS Excel
8 30 (20.83%) Windows XP
9 28 (19.44%) MS Exchange
10 27 (18.75%) Citrix
11 23 (15.97%) TCP/IP
12 21 (14.58%) Finance
13 16 (11.11%) Retail
14 15 (10.42%) VMware
15 14 (9.72%) DNS
15 14 (9.72%) HP
15 14 (9.72%) Android
16 13 (9.03%) DHCP
17 12 (8.33%) Apple
17 12 (8.33%) Service Management
17 12 (8.33%) Windows Server 2008
18 11 (7.64%) Windows 8
18 11 (7.64%) Blackberry
19 10 (6.94%) Legal
19 10 (6.94%) Microsoft Certification
19 10 (6.94%) SLA
19 10 (6.94%) Cisco
19 10 (6.94%) Windows Server 2012
19 10 (6.94%) Analytical Skills
20 9 (6.25%) Stakeholder Engagement

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 3 September 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (19.44%) MS Exchange
2 8 (5.56%) Exchange Server 2010
3 6 (4.17%) SharePoint
4 4 (2.78%) Blackberry Enterprise Server
5 3 (2.08%) Lync
5 3 (2.08%) Exchange Server 2013
6 2 (1.39%) SharePoint 2013
6 2 (1.39%) Exchange Server 2007
6 2 (1.39%) IIS
7 1 (0.69%) JBoss
7 1 (0.69%) Exchange Server 2003
7 1 (0.69%) WorkSite
Applications
1 60 (41.67%) MS Office
2 31 (21.53%) MS Excel
3 6 (4.17%) MS Visio
4 5 (3.47%) MS PowerPoint
5 3 (2.08%) MS Project
6 1 (0.69%) Adobe Creative Suite
Business Applications
1 4 (2.78%) Dynamics CRM
2 1 (0.69%) Eikon
Cloud Services
1 6 (4.17%) Google Apps
2 3 (2.08%) Office 365
Communications & Networking
1 23 (15.97%) TCP/IP
2 14 (9.72%) DNS
3 13 (9.03%) DHCP
4 6 (4.17%) Internet
5 4 (2.78%) WAN
6 3 (2.08%) LAN
6 3 (2.08%) VPN
6 3 (2.08%) IP Telephony
6 3 (2.08%) SSL
7 2 (1.39%) SAN
7 2 (1.39%) Cisco ASA
7 2 (1.39%) VoIP
7 2 (1.39%) SSH
7 2 (1.39%) Firewall
7 2 (1.39%) Wi-Fi
8 1 (0.69%) Wireless
8 1 (0.69%) VLAN
8 1 (0.69%) Cisco IPT
8 1 (0.69%) Cisco IOS
8 1 (0.69%) Network Security
Database & Business Intelligence
1 4 (2.78%) SQL Server
2 1 (0.69%) SQL Server Reporting Services
2 1 (0.69%) SQL Server 2005
2 1 (0.69%) SQL Server 2008
Development Applications
1 1 (0.69%) JIRA
1 1 (0.69%) SQL Server Management Studio (SSMS)
General
1 21 (14.58%) Finance
2 16 (11.11%) Retail
3 10 (6.94%) Legal
4 8 (5.56%) Banking
5 7 (4.86%) Investment Banking
6 5 (3.47%) Law
6 5 (3.47%) Advertising
7 4 (2.78%) Telecoms
8 2 (1.39%) Marketing
9 1 (0.69%) Dutch Language
9 1 (0.69%) German Language
9 1 (0.69%) Italian Language
9 1 (0.69%) Local Government
9 1 (0.69%) Publishing
9 1 (0.69%) Games
Libraries, Frameworks & Software Standards
1 2 (1.39%) X-Windows
1 2 (1.39%) Silverlight
2 1 (0.69%) .NET
Miscellaneous
1 11 (7.64%) Blackberry
2 10 (6.94%) Analytical Skills
3 8 (5.56%) NHS
4 5 (3.47%) iPhone
5 4 (2.78%) EPoS
6 3 (2.08%) Video Conferencing
7 2 (1.39%) E-Learning
7 2 (1.39%) VLE
7 2 (1.39%) Mathematics
8 1 (0.69%) Computer Science
8 1 (0.69%) Private Cloud
8 1 (0.69%) Smartphone
8 1 (0.69%) Handset
8 1 (0.69%) Client/Server
8 1 (0.69%) PMI
8 1 (0.69%) Data Extraction
8 1 (0.69%) Data Integration
8 1 (0.69%) FMCG
8 1 (0.69%) iPad
8 1 (0.69%) Digital Media
Operating Systems
1 97 (67.36%) Windows
2 74 (51.39%) Windows 7
3 30 (20.83%) Windows XP
4 14 (9.72%) Android
5 12 (8.33%) Windows Server 2008
6 11 (7.64%) Windows 8
7 10 (6.94%) Windows Server 2012
8 8 (5.56%) Linux
9 7 (4.86%) Windows Server 2003
9 7 (4.86%) Mac OS
10 6 (4.17%) Apple iOS
11 4 (2.78%) UNIX
11 4 (2.78%) Mac OS X
12 3 (2.08%) Windows 2000 Server
13 1 (0.69%) Windows Vista
Processes & Methodologies
1 37 (25.69%) ITIL
2 12 (8.33%) Service Management
3 9 (6.25%) CRM
3 9 (6.25%) Stakeholder Engagement
3 9 (6.25%) Incident Management
4 7 (4.86%) Project Management
5 6 (4.17%) Time Management
6 4 (2.78%) ITSM
7 2 (1.39%) Asset Management
7 2 (1.39%) Document Management
7 2 (1.39%) Configuration Management
7 2 (1.39%) PRINCE2
7 2 (1.39%) E-Commerce
7 2 (1.39%) Business Intelligence
7 2 (1.39%) Problem Management
8 1 (0.69%) Investment Management
8 1 (0.69%) WFM
8 1 (0.69%) Network Management
8 1 (0.69%) Continuous Improvement
8 1 (0.69%) Software Deployment
Programming Languages
1 7 (4.86%) SQL
2 2 (1.39%) Java
3 1 (0.69%) JavaScript
3 1 (0.69%) C
3 1 (0.69%) VB
3 1 (0.69%) VB.NET
3 1 (0.69%) VBA
Qualifications
1 10 (6.94%) Microsoft Certification
2 6 (4.17%) CCNA
2 6 (4.17%) Cisco Certification
3 5 (3.47%) ITIL Certification
4 4 (2.78%) Degree
4 4 (2.78%) Security Cleared
5 3 (2.08%) MCP
5 3 (2.08%) MCSE
6 2 (1.39%) A+ Certification
6 2 (1.39%) PRINCE2 Practitioner
6 2 (1.39%) SC Cleared
6 2 (1.39%) DV Cleared
7 1 (0.69%) PMP
7 1 (0.69%) PMI Certification
7 1 (0.69%) MCTS
7 1 (0.69%) MCSA
7 1 (0.69%) MCSD
Quality Assurance & Compliance
1 10 (6.94%) SLA
System Software
1 82 (56.94%) Active Directory
2 4 (2.78%) VMware Infrastructure
2 4 (2.78%) XenApp
3 2 (1.39%) Terminal Services
4 1 (0.69%) Terminal Server
Systems Management
1 7 (4.86%) SCCM
2 1 (0.69%) Backup Exec
Vendors
1 53 (36.81%) Microsoft
2 27 (18.75%) Citrix
3 15 (10.42%) VMware
4 14 (9.72%) HP
5 12 (8.33%) Apple
6 10 (6.94%) Cisco
7 8 (5.56%) Google
8 6 (4.17%) ServiceNow
8 6 (4.17%) Dell
9 5 (3.47%) LANDesk
10 4 (2.78%) Wyse
11 3 (2.08%) Remedy
11 3 (2.08%) Sun
11 3 (2.08%) Avaya
12 2 (1.39%) CA
12 2 (1.39%) Reuters
12 2 (1.39%) Bloomberg
12 2 (1.39%) Anite
12 2 (1.39%) Mitel
13 1 (0.69%) OpenText