The statistics below represent IT contracts advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
First Line Support
England / London
Rank 364 330 326
Rank change year-on-year
-34 -4
Contract jobs requiring a 1st Line Support 44 82 74
As % of all contract IT jobs located in London 0.23% 0.40% 0.36%
As % of the Job Titles category 0.24% 0.42% 0.38%
Number of daily rates quoted 25 40 43
Median daily rate £175 £130 £125
Median daily rate % change year-on-year
+34.61% +4.00%
90% offered a daily rate of more than £107 £109 £98
10% offered a daily rate of more than £192 £202 £175
UK excluding London median daily rate £115 £120 £125
% change year-on-year
-4.16% -4.00%
Number of hourly rates quoted 13 20 12
Median hourly rate £12.25 £12.25 £11.53
Median hourly rate % change year-on-year
- +6.29%
90% offered a hourly rate of more than £10.00 £11.45 £9.05
10% offered a hourly rate of more than £14.00 £22.00 £17.65
UK excluding London median hourly rate £12.33 £11.00 £12.00
% change year-on-year
+12.04% -8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
18474 19632 19634
As % of all contract IT jobs located in London 94.96% 95.10% 94.74%
Number of daily rates quoted 13203 13848 13928
Median daily rate £475 £450 £440
Median daily rate % change year-on-year
+5.55% +2.27%
90% offered a daily rate of more than £300 £288 £270
10% offered a daily rate of more than £630 £625 £600
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 240 311 341
Median hourly rate £21.75 £17.75 £17.75
Median hourly rate % change year-on-year
+22.56% -0.02%
90% offered a hourly rate of more than £12.00 £10.00 £12.50
10% offered a hourly rate of more than £55.00 £47.83 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

1st Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 24 January 2017.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 8 £175 +75.00%
Hounslow - 2 - -
Bromley +3 1 - -
Southall 0 1 - -
Kingston Upon Thames -5 1 - -
New Malden - 1 £143 -
Romford - 1 - -
Croydon - 1 £105 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 24 January 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 57 (54.29%) Windows
2 51 (48.57%) Active Directory
3 47 (44.76%) MS Office
4 41 (39.05%) Microsoft
5 30 (28.57%) Windows 7
6 26 (24.76%) MS Excel
7 17 (16.19%) Citrix
8 16 (15.24%) ITIL
9 15 (14.29%) Service Management
9 15 (14.29%) Law
10 10 (9.52%) Android
10 10 (9.52%) Google
10 10 (9.52%) Incident Management
10 10 (9.52%) Blackberry
11 9 (8.57%) MS Exchange
11 9 (8.57%) Security Cleared
11 9 (8.57%) Legal
11 9 (8.57%) Exchange Server 2010
12 8 (7.62%) Apple iOS
12 8 (7.62%) Smartphone
12 8 (7.62%) MS PowerPoint
12 8 (7.62%) SLA
12 8 (7.62%) Apple
13 7 (6.67%) Thin Client
13 7 (6.67%) VoIP
13 7 (6.67%) Fat Client
13 7 (6.67%) Problem Management
13 7 (6.67%) iPhone
13 7 (6.67%) Google Drive
13 7 (6.67%) Remote Desktop

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.57%) Exchange Server 2010
1 9 (8.57%) MS Exchange
2 3 (2.86%) Exchange Server 2007
2 3 (2.86%) Moodle
2 3 (2.86%) SharePoint
3 2 (1.90%) Blackberry Enterprise Server
3 2 (1.90%) IBM Notes
4 1 (0.95%) Exchange Server 2013
Applications
1 47 (44.76%) MS Office
2 26 (24.76%) MS Excel
3 8 (7.62%) MS PowerPoint
4 1 (0.95%) Adobe Illustrator
4 1 (0.95%) InDesign
4 1 (0.95%) SOLIDWORKS
Business Applications
1 1 (0.95%) Dynamics NAV
1 1 (0.95%) Remedy ITSM
Cloud Services
1 7 (6.67%) Google Drive
2 3 (2.86%) G Suite
2 3 (2.86%) Office 365
3 1 (0.95%) Google Play
3 1 (0.95%) Mimecast
3 1 (0.95%) SaaS
Communications & Networking
1 7 (6.67%) Remote Desktop
1 7 (6.67%) VoIP
2 4 (3.81%) LAN
2 4 (3.81%) VPN
3 3 (2.86%) Internet
3 3 (2.86%) Wi-Fi
4 2 (1.90%) WAN
5 1 (0.95%) Cisco IOS
5 1 (0.95%) Firewall
5 1 (0.95%) HTTPS
5 1 (0.95%) IP Telephony
5 1 (0.95%) ISDN
5 1 (0.95%) TCP/IP
5 1 (0.95%) VLAN
5 1 (0.95%) Wireless
Database & Business Intelligence
1 2 (1.90%) SQL Server
Development Applications
1 6 (5.71%) JIRA
General
1 15 (14.29%) Law
2 9 (8.57%) Legal
3 5 (4.76%) Retail
4 3 (2.86%) Finance
4 3 (2.86%) Telecoms
5 2 (1.90%) Banking
6 1 (0.95%) Dutch Language
6 1 (0.95%) Electronics
6 1 (0.95%) French Language
6 1 (0.95%) German Language
6 1 (0.95%) Investment Banking
6 1 (0.95%) Local Government
Miscellaneous
1 10 (9.52%) Blackberry
2 8 (7.62%) Smartphone
3 7 (6.67%) Fat Client
3 7 (6.67%) iPhone
3 7 (6.67%) Thin Client
4 4 (3.81%) EPoS
5 3 (2.86%) Analytical Skills
5 3 (2.86%) e-Learning
5 3 (2.86%) Management Information System
6 2 (1.90%) Computer Science
7 1 (0.95%) Client/Server
7 1 (0.95%) Driving Licence
7 1 (0.95%) iPad
7 1 (0.95%) Mainframe
7 1 (0.95%) Mobile App
7 1 (0.95%) PKI
7 1 (0.95%) Video Conferencing
Operating Systems
1 57 (54.29%) Windows
2 30 (28.57%) Windows 7
3 10 (9.52%) Android
4 8 (7.62%) Apple iOS
5 6 (5.71%) Windows 10
5 6 (5.71%) Windows XP
6 4 (3.81%) Windows 8
6 4 (3.81%) Windows Server
7 2 (1.90%) Mac OS
8 1 (0.95%) Linux
8 1 (0.95%) Mac OS X
8 1 (0.95%) Windows 2000
8 1 (0.95%) Windows Server 2008
8 1 (0.95%) Windows Server 2012
Processes & Methodologies
1 16 (15.24%) ITIL
2 15 (14.29%) Service Management
3 10 (9.52%) Incident Management
4 7 (6.67%) Problem Management
5 5 (4.76%) ITSM
6 3 (2.86%) Asset Management
6 3 (2.86%) Ticket Management
7 2 (1.90%) Information Security
7 2 (1.90%) ITIL V3
7 2 (1.90%) Service Delivery
7 2 (1.90%) Time Management
8 1 (0.95%) Change Management
8 1 (0.95%) Chat Support
8 1 (0.95%) Configuration Management
8 1 (0.95%) Email Management
8 1 (0.95%) Office Automation
8 1 (0.95%) Programme Management
8 1 (0.95%) SAP Implementation
8 1 (0.95%) Software Licensing
8 1 (0.95%) Workflow
Programming Languages
1 1 (0.95%) C
1 1 (0.95%) SQL
Qualifications
1 9 (8.57%) Security Cleared
2 6 (5.71%) CTC Cleared
2 6 (5.71%) Degree
2 6 (5.71%) MOS
3 5 (4.76%) ITIL Certification
3 5 (4.76%) SC Cleared
4 4 (3.81%) DV Cleared
5 3 (2.86%) BPSS Clearance
5 3 (2.86%) Microsoft Certification
6 2 (1.90%) DBS Check
7 1 (0.95%) A+ Certification
7 1 (0.95%) MCTS
Quality Assurance & Compliance
1 8 (7.62%) SLA
2 2 (1.90%) Disclosure Scotland
System Software
1 51 (48.57%) Active Directory
2 3 (2.86%) Terminal Services
3 1 (0.95%) XenApp
Systems Management
1 2 (1.90%) AirWatch
2 1 (0.95%) Forefront Identity Manager
2 1 (0.95%) SCCM
Vendors
1 41 (39.05%) Microsoft
2 17 (16.19%) Citrix
3 10 (9.52%) Google
4 8 (7.62%) Apple
5 4 (3.81%) Cisco
5 4 (3.81%) Remedy
6 3 (2.86%) HP
6 3 (2.86%) ServiceNow
7 2 (1.90%) Lotus
7 2 (1.90%) Mitel
8 1 (0.95%) Avaya
8 1 (0.95%) Belkin
8 1 (0.95%) Canon
8 1 (0.95%) Compaq
8 1 (0.95%) Dell
8 1 (0.95%) Intel
8 1 (0.95%) NETGEAR
8 1 (0.95%) Sophos
8 1 (0.95%) Veritas
8 1 (0.95%) VMware
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