The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 312 352 318
Rank change year-on-year
+40 -34
Contract jobs requiring a 1st Line Support 102 77 91
As % of all contract IT jobs located in London 0.42% 0.30% 0.35%
As % of the Job Titles category 0.46% 0.33% 0.38%
Number of daily rates quoted 57 23 31
Average daily rate
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£135 £127 £150
Average daily rate % change year-on-year
+6.29% -15.33%
90% offered a daily rate of more than £90 £100 £125
10% offered a daily rate of more than £193 £166 £215
UK excluding London average daily rate £110 £100 £108
% change year-on-year
+10.00% -6.97%
Number of hourly rates quoted 34 26 31
Average hourly rate £11.00 £15.53 £13.50
Average hourly rate % change year-on-year
-29.16% +15.03%
90% offered a hourly rate of more than £10.50 £10.29 £11.35
10% offered a hourly rate of more than £13.85 £22.50 £17.00
UK excluding London average hourly rate £11.69 £11.00 £12.00
% change year-on-year
+6.25% -8.33%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22398 23591 24253
As % of all contract IT jobs located in London 92.46% 92.89% 93.13%
Number of daily rates quoted 15289 16199 15934
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 416 452 612
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £45.00 £44.65
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 2 September 2014.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +36 27 £130 - 1
Paddington - 2 £180 -
Bromley - 2 £85 -
Croydon -1 1 - - 1
Hounslow - 1 £90 -
Sidcup - - - -
Teddington - - - -
Wimbledon - - - -
Enfield - - - -
Chislehurst - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 2 September 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 168 (76.36%) Windows
2 124 (56.36%) Active Directory
3 123 (55.91%) MS Office
4 113 (51.36%) Windows 7
5 82 (37.27%) MS Excel
6 80 (36.36%) ITIL
7 66 (30.00%) Microsoft
8 61 (27.73%) Windows XP
9 39 (17.73%) Finance
10 29 (13.18%) Citrix
11 28 (12.73%) MS Exchange
12 25 (11.36%) IBM Notes
12 25 (11.36%) Lotus
13 24 (10.91%) Blackberry
14 22 (10.00%) Banking
15 18 (8.18%) Legal
16 15 (6.82%) Investment Banking
16 15 (6.82%) MS PowerPoint
17 14 (6.36%) Retail
17 14 (6.36%) TCP/IP
18 13 (5.91%) Microsoft Certification
18 13 (5.91%) Degree
18 13 (5.91%) Exchange Server 2010
19 12 (5.45%) Windows Server 2008
19 12 (5.45%) French Language
19 12 (5.45%) Incident Management
19 12 (5.45%) Law
20 11 (5.00%) VPN
21 10 (4.55%) SLA
21 10 (4.55%) Windows Server 2003

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 2 September 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (12.73%) MS Exchange
2 25 (11.36%) IBM Notes
3 13 (5.91%) Exchange Server 2010
4 6 (2.73%) SharePoint
4 6 (2.73%) Exchange Server 2007
5 3 (1.36%) Blackberry Enterprise Server
5 3 (1.36%) Exchange Server 2003
6 2 (0.91%) WorkSite
6 2 (0.91%) SharePoint 2010
6 2 (0.91%) Lync
Applications
1 123 (55.91%) MS Office
2 82 (37.27%) MS Excel
3 15 (6.82%) MS PowerPoint
4 2 (0.91%) Spreadsheet
Business Applications
1 2 (0.91%) Dynamics CRM
2 1 (0.45%) Oracle Financials
2 1 (0.45%) RMDS
2 1 (0.45%) SalesLogix
Cloud Services
1 4 (1.82%) Office 365
2 1 (0.45%) Cloud Computing
Communications & Networking
1 14 (6.36%) TCP/IP
2 11 (5.00%) VPN
3 7 (3.18%) VoIP
4 6 (2.73%) WAN
4 6 (2.73%) Internet
4 6 (2.73%) LAN
5 4 (1.82%) DHCP
5 4 (1.82%) DNS
6 2 (0.91%) Intranet
6 2 (0.91%) FTP
6 2 (0.91%) Wireless
6 2 (0.91%) IP Telephony
7 1 (0.45%) Cisco IPT
7 1 (0.45%) 3G
7 1 (0.45%) Firewall
Database & Business Intelligence
1 2 (0.91%) MS Access
General
1 39 (17.73%) Finance
2 22 (10.00%) Banking
3 18 (8.18%) Legal
4 15 (6.82%) Investment Banking
5 14 (6.36%) Retail
6 12 (5.45%) Law
6 12 (5.45%) French Language
7 7 (3.18%) Telecoms
8 2 (0.91%) Back Office
9 1 (0.45%) Advertising
9 1 (0.45%) German Language
9 1 (0.45%) Spanish Language
9 1 (0.45%) Mandarin Language
9 1 (0.45%) Cantonese Language
Libraries, Frameworks & Software Standards
1 1 (0.45%) Middleware
Miscellaneous
1 24 (10.91%) Blackberry
2 8 (3.64%) NHS
3 5 (2.27%) iPhone
4 4 (1.82%) Thin Client
4 4 (1.82%) Fat Client
5 3 (1.36%) Handset
5 3 (1.36%) Smartphone
5 3 (1.36%) Client/Server
6 2 (0.91%) Social Media
6 2 (0.91%) iPad
6 2 (0.91%) Smartcard
6 2 (0.91%) Management Information System
7 1 (0.45%) Computer Science
7 1 (0.45%) FMCG
7 1 (0.45%) HP StorageWorks
Operating Systems
1 168 (76.36%) Windows
2 113 (51.36%) Windows 7
3 61 (27.73%) Windows XP
4 12 (5.45%) Windows Server 2008
5 10 (4.55%) Windows 8
5 10 (4.55%) Windows Server 2003
6 5 (2.27%) Linux
6 5 (2.27%) Android
7 4 (1.82%) UNIX
7 4 (1.82%) Mac OS
7 4 (1.82%) Mac OS X
8 3 (1.36%) Windows Vista
9 2 (0.91%) Windows 2000
10 1 (0.45%) Solaris
Processes & Methodologies
1 80 (36.36%) ITIL
2 12 (5.45%) Incident Management
3 7 (3.18%) CRM
4 5 (2.27%) ITIL V3
5 3 (1.36%) Software Deployment
5 3 (1.36%) Service Management
5 3 (1.36%) Service Delivery
6 2 (0.91%) Change Management
6 2 (0.91%) Disaster Recovery
6 2 (0.91%) Time Management
6 2 (0.91%) ITIL V2
7 1 (0.45%) Root Cause Analysis
7 1 (0.45%) Capacity Management
7 1 (0.45%) Service Desk Management
7 1 (0.45%) Performance Analysis
7 1 (0.45%) Data Cleansing
7 1 (0.45%) Network Management
7 1 (0.45%) Business Intelligence
7 1 (0.45%) IT Governance
7 1 (0.45%) Requirements Management
Programming Languages
1 5 (2.27%) SQL
2 3 (1.36%) VBA
2 3 (1.36%) PowerShell
Qualifications
1 13 (5.91%) Microsoft Certification
1 13 (5.91%) Degree
2 7 (3.18%) Security Cleared
2 7 (3.18%) MCP
3 6 (2.73%) MCSE
4 5 (2.27%) MCSA
4 5 (2.27%) A+ Certification
4 5 (2.27%) SC Cleared
4 5 (2.27%) MCITP
5 4 (1.82%) MCTS
6 3 (1.36%) MOS
6 3 (1.36%) DV Cleared
6 3 (1.36%) ITIL Foundation Certificate
7 2 (0.91%) MCDST
7 2 (0.91%) ITIL Certification
7 2 (0.91%) HNC
7 2 (0.91%) CCNA
7 2 (0.91%) Cisco Certification
Quality Assurance & Compliance
1 10 (4.55%) SLA
System Software
1 124 (56.36%) Active Directory
2 5 (2.27%) Terminal Services
3 3 (1.36%) XenApp
4 1 (0.45%) VMware Infrastructure
Systems Management
1 3 (1.36%) SCCM
2 2 (0.91%) Systems Management Server (SMS)
2 2 (0.91%) NetBackup
3 1 (0.45%) Backup Exec
3 1 (0.45%) DameWare
Vendors
1 66 (30.00%) Microsoft
2 29 (13.18%) Citrix
3 25 (11.36%) Lotus
4 9 (4.09%) Apple
5 8 (3.64%) Reuters
6 7 (3.18%) Bloomberg
6 7 (3.18%) Remedy
7 6 (2.73%) Altiris
7 6 (2.73%) Cisco
8 4 (1.82%) CQG
9 3 (1.36%) VMware
9 3 (1.36%) Sophos
9 3 (1.36%) F5
10 2 (0.91%) McAfee
10 2 (0.91%) Salesforce.com
10 2 (0.91%) IBM
10 2 (0.91%) Interwoven
10 2 (0.91%) Avaya
10 2 (0.91%) HP
10 2 (0.91%) Dell
London
Computer People
Rate: £13.00 - £14 per hour
Posted: 22 hours ago
South East London
LA International
Rate: £130 - £150 per day
Posted: 22 hours ago
London
Marcus Donald People
Rate: £10 to £12 per hour
Posted: 23 hours ago
London
Opus Recruitment Solutions Ltd
Rate: £100 - £120 per day
Posted: 10 days ago