The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 343 360 313
Rank change year-on-year
+17 -47
Contract jobs requiring a 1st Line Support 85 82 93
As % of all contract IT jobs located in London 0.34% 0.32% 0.37%
As % of the Job Titles category 0.37% 0.35% 0.40%
Number of daily rates quoted 52 22 34
Average daily rate
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of your Daily Rate
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£148 £131 £135
Average daily rate % change year-on-year
+12.59% -2.96%
90% offered a daily rate of more than £100 £96 £110
10% offered a daily rate of more than £200 £166 £169
UK excluding London average daily rate £115 £90 £112
% change year-on-year
+27.77% -19.64%
Number of hourly rates quoted 21 31 26
Average hourly rate £11.50 £13.50 £14.00
Average hourly rate % change year-on-year
-14.81% -3.57%
90% offered a hourly rate of more than £10.00 £10.75 £11.75
10% offered a hourly rate of more than £17.00 £20.00 £22.38
UK excluding London average hourly rate £11.50 £11.50 £11.50
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22759 23606 23181
As % of all contract IT jobs located in London 92.27% 93.13% 93.17%
Number of daily rates quoted 16008 16286 15420
Average daily rate £425 £433 £439
Average daily rate % change year-on-year
-1.73% -1.48%
90% offered a daily rate of more than £263 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 456 403 548
Average hourly rate £17.50 £18.80 £19.50
Average hourly rate % change year-on-year
-6.91% -3.58%
90% offered a hourly rate of more than £11.50 £12.75 £12.00
10% offered a hourly rate of more than £36.00 £44.62 £45.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 20 October 2014.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +4 17 £150 +20.00% 3
Docklands, London - 1 £205 -
Bromley - 1 - -
Hounslow - 1 £90 -
Surbiton - - - -
Twickenham - - - -
Croydon - - - -
Enfield - - - -
Wimbledon - - - -
Barnet - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 20 October 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 162 (78.26%) Windows
2 121 (58.45%) Active Directory
3 117 (56.52%) MS Office
4 105 (50.72%) Windows 7
5 77 (37.20%) MS Excel
6 73 (35.27%) Microsoft
7 71 (34.30%) ITIL
8 58 (28.02%) Windows XP
9 35 (16.91%) Finance
10 34 (16.43%) Citrix
11 31 (14.98%) MS Exchange
11 31 (14.98%) Blackberry
12 20 (9.66%) Banking
13 19 (9.18%) Legal
13 19 (9.18%) IBM Notes
13 19 (9.18%) Lotus
14 16 (7.73%) Investment Banking
14 16 (7.73%) MS PowerPoint
15 15 (7.25%) Microsoft Certification
16 14 (6.76%) Retail
16 14 (6.76%) Degree
16 14 (6.76%) Windows 8
17 13 (6.28%) Exchange Server 2010
17 13 (6.28%) Law
18 12 (5.80%) Incident Management
19 11 (5.31%) French Language
19 11 (5.31%) Windows Server 2008
19 11 (5.31%) Security Cleared
19 11 (5.31%) TCP/IP
20 10 (4.83%) VPN

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 20 October 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (14.98%) MS Exchange
2 19 (9.18%) IBM Notes
3 13 (6.28%) Exchange Server 2010
4 9 (4.35%) SharePoint
5 6 (2.90%) Blackberry Enterprise Server
6 4 (1.93%) Exchange Server 2003
6 4 (1.93%) Exchange Server 2007
7 2 (0.97%) SharePoint 2010
7 2 (0.97%) Lync
7 2 (0.97%) WorkSite
8 1 (0.48%) Lotus Domino
Applications
1 117 (56.52%) MS Office
2 77 (37.20%) MS Excel
3 16 (7.73%) MS PowerPoint
4 2 (0.97%) Spreadsheet
Business Applications
1 2 (0.97%) Dynamics CRM
2 1 (0.48%) Oracle Financials
Cloud Services
1 4 (1.93%) Office 365
2 1 (0.48%) Cloud Computing
2 1 (0.48%) Google Apps
Communications & Networking
1 11 (5.31%) TCP/IP
2 10 (4.83%) VPN
3 9 (4.35%) WAN
4 7 (3.38%) Internet
5 6 (2.90%) DHCP
5 6 (2.90%) VoIP
6 5 (2.42%) DNS
7 4 (1.93%) LAN
7 4 (1.93%) FTP
7 4 (1.93%) Wireless
8 2 (0.97%) IP Telephony
8 2 (0.97%) Firewall
9 1 (0.48%) Wi-Fi
9 1 (0.48%) 3G
9 1 (0.48%) BIG-IP
9 1 (0.48%) Cisco IPT
9 1 (0.48%) Intranet
Database & Business Intelligence
1 2 (0.97%) MS Access
General
1 35 (16.91%) Finance
2 20 (9.66%) Banking
3 19 (9.18%) Legal
4 16 (7.73%) Investment Banking
5 14 (6.76%) Retail
6 13 (6.28%) Law
7 11 (5.31%) French Language
8 7 (3.38%) Telecoms
9 1 (0.48%) Back Office
9 1 (0.48%) Multimedia
9 1 (0.48%) Advertising
9 1 (0.48%) German Language
9 1 (0.48%) Spanish Language
9 1 (0.48%) Retail Banking
9 1 (0.48%) Marketing
9 1 (0.48%) Mandarin Language
9 1 (0.48%) Cantonese Language
Libraries, Frameworks & Software Standards
1 1 (0.48%) LINQ
Miscellaneous
1 31 (14.98%) Blackberry
2 7 (3.38%) Thin Client
2 7 (3.38%) Fat Client
3 5 (2.42%) iPhone
3 5 (2.42%) Smartphone
4 4 (1.93%) Smartcard
4 4 (1.93%) Client/Server
4 4 (1.93%) NHS
4 4 (1.93%) Handset
5 3 (1.45%) Analytical Skills
6 2 (0.97%) iPad
6 2 (0.97%) Management Information System
7 1 (0.48%) Data Protection Act
7 1 (0.48%) Computer Science
7 1 (0.48%) HP StorageWorks
7 1 (0.48%) User Experience
7 1 (0.48%) Social Media
7 1 (0.48%) FMCG
Operating Systems
1 162 (78.26%) Windows
2 105 (50.72%) Windows 7
3 58 (28.02%) Windows XP
4 14 (6.76%) Windows 8
5 11 (5.31%) Windows Server 2008
6 8 (3.86%) Windows Server 2003
7 6 (2.90%) Android
8 4 (1.93%) Windows Vista
8 4 (1.93%) Mac OS
8 4 (1.93%) Mac OS X
9 3 (1.45%) UNIX
9 3 (1.45%) Linux
10 2 (0.97%) Windows 2000
11 1 (0.48%) Solaris
11 1 (0.48%) NetWare
11 1 (0.48%) Windows Mobile
Processes & Methodologies
1 71 (34.30%) ITIL
2 12 (5.80%) Incident Management
3 6 (2.90%) CRM
4 4 (1.93%) Service Management
4 4 (1.93%) Service Delivery
4 4 (1.93%) ITIL V3
5 3 (1.45%) Time Management
6 2 (0.97%) Disaster Recovery
6 2 (0.97%) Migration
6 2 (0.97%) Information Security
6 2 (0.97%) Investment Management
6 2 (0.97%) Network Management
6 2 (0.97%) Software Deployment
7 1 (0.48%) Service Desk Management
7 1 (0.48%) Performance Analysis
7 1 (0.48%) ITIL V2
7 1 (0.48%) Root Cause Analysis
7 1 (0.48%) Capacity Management
7 1 (0.48%) Document Management
7 1 (0.48%) Knowledge Management
Programming Languages
1 4 (1.93%) VBA
2 3 (1.45%) SQL
2 3 (1.45%) PowerShell
3 1 (0.48%) C++
3 1 (0.48%) Python
Qualifications
1 15 (7.25%) Microsoft Certification
2 14 (6.76%) Degree
3 11 (5.31%) Security Cleared
4 8 (3.86%) MCP
5 7 (3.38%) A+ Certification
6 6 (2.90%) MCSE
6 6 (2.90%) ITIL Foundation Certificate
7 5 (2.42%) SC Cleared
7 5 (2.42%) MCITP
7 5 (2.42%) MCSA
8 4 (1.93%) MCDST
9 3 (1.45%) MOS
9 3 (1.45%) CCNA
9 3 (1.45%) Cisco Certification
9 3 (1.45%) DV Cleared
10 2 (0.97%) ITIL Certification
10 2 (0.97%) HNC
11 1 (0.48%) CCNP
11 1 (0.48%) MCTS
11 1 (0.48%) BC Cleared
Quality Assurance & Compliance
1 10 (4.83%) SLA
System Software
1 121 (58.45%) Active Directory
2 5 (2.42%) Terminal Services
3 3 (1.45%) XenApp
4 1 (0.48%) VMware ESX
4 1 (0.48%) VMware Infrastructure
Systems Management
1 3 (1.45%) Systems Management Server (SMS)
1 3 (1.45%) SCCM
2 2 (0.97%) DameWare
2 2 (0.97%) NetBackup
3 1 (0.48%) Backup Exec
3 1 (0.48%) WSUS
Vendors
1 73 (35.27%) Microsoft
2 34 (16.43%) Citrix
3 19 (9.18%) Lotus
4 10 (4.83%) Bloomberg
5 9 (4.35%) Apple
6 8 (3.86%) Cisco
6 8 (3.86%) Reuters
7 7 (3.38%) Remedy
7 7 (3.38%) Altiris
8 4 (1.93%) F5
8 4 (1.93%) CQG
9 3 (1.45%) McAfee
9 3 (1.45%) Sophos
9 3 (1.45%) VMware
9 3 (1.45%) HP
9 3 (1.45%) Dell
10 2 (0.97%) Veritas
10 2 (0.97%) IBM
10 2 (0.97%) Interwoven
10 2 (0.97%) Wyse
London
Templeton and Partners - SAP & UK Account
Rate: Neg
Posted: 4 hours ago
London
Nigel Frank International Limited - Newcastle
Posted: 2 days ago
London
Venn Group - UK
Rate: 10-15 Per Hour
Posted: 10 days ago