The statistics below represent IT contracts advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 31 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
First Line Support
Rank 387 347 323
Rank change year-on-year
-40 -24
Contract jobs requiring a 1st Line Support 58 77 113
As % of all contract IT jobs located in London 0.25% 0.32% 0.47%
As % of the Job Titles category 0.27% 0.34% 0.50%
Number of daily rates quoted 33 42 58
Median daily rate £130 £150 £143
Median daily rate % change year-on-year
-13.33% +5.26%
90% offered a daily rate of more than £95 £101 £89
10% offered a daily rate of more than £200 £225 £202
UK excluding London median daily rate £110 £110 £110
Number of hourly rates quoted 13 21 38
Median hourly rate £12.00 £13.50 £11.00
Median hourly rate % change year-on-year
-11.11% +22.72%
90% offered a hourly rate of more than £11.20 £10.50 £10.50
10% offered a hourly rate of more than £17.40 £22.00 £15.00
UK excluding London median hourly rate £11.75 £12.00 £11.94
% change year-on-year
-2.08% +0.52%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21829 22482 22758
As % of all contract IT jobs located in London 94.76% 94.76% 95.00%
Number of daily rates quoted 15488 15779 15445
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 270 332 431
Median hourly rate £17.95 £18.50 £17.50
Median hourly rate % change year-on-year
-2.97% +5.71%
90% offered a hourly rate of more than £11.20 £12.50 £11.00
10% offered a hourly rate of more than £50.00 £43.20 £45.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

1st Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 31 August 2016.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 31 August 2016.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 9 £189 +71.59% 2
Croydon - 3 - - 1
Hammersmith +2 1 £150 -45.45%
Bromley -1 1 £110 -
Greenford - 1 - -
Romford - 1 £100 -
Ealing - 1 - -
Southwark - 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 31 August 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 63 (64.29%) Windows
2 50 (51.02%) Active Directory
3 46 (46.94%) Microsoft
4 41 (41.84%) MS Office
5 40 (40.82%) Windows 7
6 18 (18.37%) ITIL
6 18 (18.37%) Citrix
7 17 (17.35%) Windows XP
8 16 (16.33%) Windows 8
8 16 (16.33%) Windows Server
9 14 (14.29%) MS Exchange
10 11 (11.22%) LAN
11 10 (10.20%) WAN
11 10 (10.20%) Finance
12 9 (9.18%) Degree
12 9 (9.18%) Microsoft Certification
12 9 (9.18%) VoIP
12 9 (9.18%) MS Excel
12 9 (9.18%) Blackberry
13 8 (8.16%) Remedy
13 8 (8.16%) Service Management
13 8 (8.16%) SLA
13 8 (8.16%) Computer Science
13 8 (8.16%) Office 365
14 7 (7.14%) Android
14 7 (7.14%) Incident Management
14 7 (7.14%) TCP/IP
15 6 (6.12%) Blackberry Enterprise Server
15 6 (6.12%) VPN
15 6 (6.12%) Google

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (14.29%) MS Exchange
2 6 (6.12%) Blackberry Enterprise Server
3 4 (4.08%) Exchange Server 2007
3 4 (4.08%) Exchange Server 2010
4 3 (3.06%) BizTalk Server
4 3 (3.06%) Exchange Server 2013
5 2 (2.04%) SharePoint
6 1 (1.02%) Exchange Server 2003
Applications
1 41 (41.84%) MS Office
2 9 (9.18%) MS Excel
Business Applications
1 1 (1.02%) Dynamics GP
1 1 (1.02%) Remedy ITSM
Cloud Services
1 8 (8.16%) Office 365
2 5 (5.10%) Google Apps
3 1 (1.02%) Adobe Creative Cloud
3 1 (1.02%) Google Play
Communications & Networking
1 11 (11.22%) LAN
2 10 (10.20%) WAN
3 9 (9.18%) VoIP
4 7 (7.14%) TCP/IP
5 6 (6.12%) VPN
6 2 (2.04%) Wireless
7 1 (1.02%) DNS
7 1 (1.02%) IMAP
7 1 (1.02%) Internet
7 1 (1.02%) Multicast
7 1 (1.02%) SMTP
7 1 (1.02%) Wi-Fi
General
1 10 (10.20%) Finance
2 5 (5.10%) Law
3 3 (3.06%) Banking
3 3 (3.06%) Retail
4 2 (2.04%) Advertising
4 2 (2.04%) Japanese Language
4 2 (2.04%) Legal
5 1 (1.02%) Electronics
5 1 (1.02%) Investment Banking
5 1 (1.02%) Local Government
5 1 (1.02%) Telecoms
Miscellaneous
1 9 (9.18%) Blackberry
2 8 (8.16%) Computer Science
3 6 (6.12%) Smartphone
4 4 (4.08%) iPad
4 4 (4.08%) iPhone
5 3 (3.06%) Fat Client
5 3 (3.06%) Mobile App
5 3 (3.06%) Thin Client
6 2 (2.04%) Analytical Skills
6 2 (2.04%) CMDB
6 2 (2.04%) Data Centre
6 2 (2.04%) EPoS
6 2 (2.04%) Video Conferencing
7 1 (1.02%) Client/Server
7 1 (1.02%) Data Protection Act
7 1 (1.02%) Mainframe
7 1 (1.02%) Management Information System
7 1 (1.02%) NHS
7 1 (1.02%) PDA
Operating Systems
1 63 (64.29%) Windows
2 40 (40.82%) Windows 7
3 17 (17.35%) Windows XP
4 16 (16.33%) Windows 8
4 16 (16.33%) Windows Server
5 7 (7.14%) Android
6 6 (6.12%) Windows 10
7 5 (5.10%) Windows Server 2003
8 4 (4.08%) Mac OS X
8 4 (4.08%) Windows Server 2008
8 4 (4.08%) Windows Server 2012
9 3 (3.06%) Windows 2000 Server
10 2 (2.04%) Apple iOS
11 1 (1.02%) Linux
Processes & Methodologies
1 18 (18.37%) ITIL
2 8 (8.16%) Service Management
3 7 (7.14%) Incident Management
4 5 (5.10%) Problem Management
5 3 (3.06%) Ticket Management
6 2 (2.04%) Data Protection
6 2 (2.04%) Information Security
6 2 (2.04%) ITIL V3
6 2 (2.04%) ITSM
7 1 (1.02%) Agile Software Development
7 1 (1.02%) Change Management
7 1 (1.02%) CRM
7 1 (1.02%) Low Latency
7 1 (1.02%) Migration
7 1 (1.02%) Patch Management
7 1 (1.02%) Programme Management
7 1 (1.02%) Service Delivery
7 1 (1.02%) Service Desk Management
7 1 (1.02%) Transition Management
7 1 (1.02%) Workflow
Programming Languages
1 1 (1.02%) C
Qualifications
1 9 (9.18%) Degree
1 9 (9.18%) Microsoft Certification
2 3 (3.06%) MCITP
2 3 (3.06%) MCP
2 3 (3.06%) MCSE
3 2 (2.04%) ITIL Certification
4 1 (1.02%) A+ Certification
4 1 (1.02%) DBS Check
4 1 (1.02%) ITIL Foundation Certificate
4 1 (1.02%) MCSA
4 1 (1.02%) MCTS
4 1 (1.02%) MOS
Quality Assurance & Compliance
1 8 (8.16%) SLA
2 1 (1.02%) HL7
System Software
1 50 (51.02%) Active Directory
2 2 (2.04%) Terminal Services
3 1 (1.02%) VMware Infrastructure
Systems Management
1 1 (1.02%) Malwarebytes
1 1 (1.02%) McAfee ePO
1 1 (1.02%) WSUS
Vendors
1 46 (46.94%) Microsoft
2 18 (18.37%) Citrix
3 8 (8.16%) Remedy
4 6 (6.12%) Google
4 6 (6.12%) Mitel
5 5 (5.10%) Apple
5 5 (5.10%) Cisco
5 5 (5.10%) ServiceNow
6 4 (4.08%) LANDesk
7 3 (3.06%) Avaya
7 3 (3.06%) Dell
7 3 (3.06%) HP
7 3 (3.06%) Sitecore
7 3 (3.06%) SolarWinds
7 3 (3.06%) VMware
8 2 (2.04%) Baan
8 2 (2.04%) Dell KACE
9 1 (1.02%) Altiris
9 1 (1.02%) Bomgar
9 1 (1.02%) Reuters