The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 314 354 337
Rank change year-on-year
+40 -17
Contract jobs requiring a 1st Line Support 97 71 85
As % of all contract IT jobs located in London 0.41% 0.28% 0.32%
As % of the Job Titles category 0.44% 0.30% 0.34%
Number of daily rates quoted 49 22 25
Average daily rate
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£150 £126 £160
Average daily rate % change year-on-year
+19.04% -21.25%
90% offered a daily rate of more than £89 £100 £115
10% offered a daily rate of more than £185 £167 £233
UK excluding London average daily rate £110 £104 £108
% change year-on-year
+6.02% -3.48%
Number of hourly rates quoted 37 24 34
Average hourly rate £11.00 £17.50 £13.50
Average hourly rate % change year-on-year
-37.14% +29.62%
90% offered a hourly rate of more than £10.50 £11.00 £10.76
10% offered a hourly rate of more than £15.00 £22.50 £16.35
UK excluding London average hourly rate £11.50 £11.00 £11.69
% change year-on-year
+4.54% -5.90%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22045 23287 24756
As % of all contract IT jobs located in London 92.54% 92.78% 93.10%
Number of daily rates quoted 14996 15957 16253
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 425 446 630
Average hourly rate £17.50 £19.50 £19.52
Average hourly rate % change year-on-year
-10.25% -0.10%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £40.00 £45.00
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 20 August 2014.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +31 26 £160 +28.00% 2
Paddington - 2 £180 -
Bromley - 2 £85 - 2
Croydon +2 1 - - 1
Enfield - - - -
Hounslow - - - -
Sidcup - - - -
Teddington - - - -
Chislehurst - - - -
Wimbledon - - - -
Bexley - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 20 August 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 170 (77.98%) Windows
2 127 (58.26%) MS Office
3 125 (57.34%) Active Directory
4 115 (52.75%) Windows 7
5 84 (38.53%) MS Excel
6 83 (38.07%) ITIL
7 69 (31.65%) Microsoft
8 65 (29.82%) Windows XP
9 38 (17.43%) Finance
10 31 (14.22%) Citrix
11 30 (13.76%) MS Exchange
12 27 (12.39%) Blackberry
13 26 (11.93%) IBM Notes
13 26 (11.93%) Lotus
14 20 (9.17%) Banking
15 19 (8.72%) Legal
16 16 (7.34%) Exchange Server 2010
16 16 (7.34%) MS PowerPoint
17 15 (6.88%) Microsoft Certification
18 14 (6.42%) Investment Banking
19 13 (5.96%) French Language
19 13 (5.96%) Windows Server 2008
19 13 (5.96%) TCP/IP
19 13 (5.96%) Retail
20 12 (5.50%) Law
21 11 (5.05%) VPN
21 11 (5.05%) Windows Server 2003
21 11 (5.05%) Incident Management
21 11 (5.05%) Degree
22 10 (4.59%) Reuters

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 20 August 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (13.76%) MS Exchange
2 26 (11.93%) IBM Notes
3 16 (7.34%) Exchange Server 2010
4 8 (3.67%) SharePoint
5 6 (2.75%) Exchange Server 2007
5 6 (2.75%) Blackberry Enterprise Server
6 3 (1.38%) Exchange Server 2003
7 2 (0.92%) WorkSite
7 2 (0.92%) SharePoint 2010
7 2 (0.92%) Lync
Applications
1 127 (58.26%) MS Office
2 84 (38.53%) MS Excel
3 16 (7.34%) MS PowerPoint
4 1 (0.46%) Spreadsheet
Business Applications
1 3 (1.38%) RMDS
2 2 (0.92%) Dynamics CRM
3 1 (0.46%) Oracle Financials
3 1 (0.46%) SalesLogix
Cloud Services
1 4 (1.83%) Office 365
2 1 (0.46%) Cloud Computing
Communications & Networking
1 13 (5.96%) TCP/IP
2 11 (5.05%) VPN
3 8 (3.67%) LAN
3 8 (3.67%) Internet
4 7 (3.21%) WAN
5 6 (2.75%) DHCP
5 6 (2.75%) VoIP
5 6 (2.75%) DNS
6 5 (2.29%) IP Telephony
7 4 (1.83%) Wireless
7 4 (1.83%) FTP
8 2 (0.92%) Intranet
9 1 (0.46%) 3G
9 1 (0.46%) Firewall
9 1 (0.46%) Cisco IPT
9 1 (0.46%) SAN
Database & Business Intelligence
1 2 (0.92%) MS Access
General
1 38 (17.43%) Finance
2 20 (9.17%) Banking
3 19 (8.72%) Legal
4 14 (6.42%) Investment Banking
5 13 (5.96%) French Language
5 13 (5.96%) Retail
6 12 (5.50%) Law
7 7 (3.21%) Telecoms
8 2 (0.92%) Back Office
9 1 (0.46%) Advertising
9 1 (0.46%) German Language
9 1 (0.46%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (1.38%) Middleware
Miscellaneous
1 27 (12.39%) Blackberry
2 9 (4.13%) NHS
3 6 (2.75%) Thin Client
3 6 (2.75%) Fat Client
3 6 (2.75%) iPhone
4 4 (1.83%) Smartphone
4 4 (1.83%) Smartcard
4 4 (1.83%) Management Information System
5 3 (1.38%) Handset
5 3 (1.38%) Client/Server
6 2 (0.92%) Social Media
7 1 (0.46%) HP StorageWorks
7 1 (0.46%) Computer Science
7 1 (0.46%) FMCG
Operating Systems
1 170 (77.98%) Windows
2 115 (52.75%) Windows 7
3 65 (29.82%) Windows XP
4 13 (5.96%) Windows Server 2008
5 11 (5.05%) Windows Server 2003
6 9 (4.13%) Windows 8
7 7 (3.21%) Android
8 5 (2.29%) Windows Vista
8 5 (2.29%) Linux
9 4 (1.83%) Mac OS X
9 4 (1.83%) UNIX
9 4 (1.83%) Mac OS
10 3 (1.38%) Windows Mobile
11 2 (0.92%) Windows 2000
12 1 (0.46%) Solaris
Processes & Methodologies
1 83 (38.07%) ITIL
2 11 (5.05%) Incident Management
3 7 (3.21%) CRM
3 7 (3.21%) Disaster Recovery
4 6 (2.75%) Service Management
5 5 (2.29%) ITIL V3
6 4 (1.83%) Change Management
7 3 (1.38%) BCP
7 3 (1.38%) Problem Management
7 3 (1.38%) Information Security
7 3 (1.38%) Software Deployment
8 2 (0.92%) Time Management
8 2 (0.92%) ITIL V2
8 2 (0.92%) Web Design
8 2 (0.92%) Logistics
8 2 (0.92%) Service Delivery
9 1 (0.46%) Business Intelligence
9 1 (0.46%) Data Security
9 1 (0.46%) Migration
9 1 (0.46%) Knowledge Management
Programming Languages
1 5 (2.29%) SQL
2 3 (1.38%) PowerShell
3 1 (0.46%) VBA
Qualifications
1 15 (6.88%) Microsoft Certification
2 11 (5.05%) Degree
3 9 (4.13%) MCP
4 7 (3.21%) Security Cleared
4 7 (3.21%) A+ Certification
4 7 (3.21%) MCITP
5 6 (2.75%) MCSE
6 5 (2.29%) MCSA
6 5 (2.29%) SC Cleared
7 4 (1.83%) MCDST
7 4 (1.83%) MCTS
8 3 (1.38%) DV Cleared
8 3 (1.38%) ITIL Foundation Certificate
8 3 (1.38%) ITIL Certification
8 3 (1.38%) MOS
9 2 (0.92%) HNC
10 1 (0.46%) CCNA
10 1 (0.46%) Cisco Certification
Quality Assurance & Compliance
1 9 (4.13%) SLA
System Software
1 125 (57.34%) Active Directory
2 6 (2.75%) VMware Infrastructure
3 5 (2.29%) Terminal Services
4 3 (1.38%) XenApp
5 1 (0.46%) vSphere
Systems Management
1 3 (1.38%) SCCM
2 2 (0.92%) Systems Management Server (SMS)
2 2 (0.92%) NetBackup
3 1 (0.46%) Backup Exec
3 1 (0.46%) DameWare
Vendors
1 69 (31.65%) Microsoft
2 31 (14.22%) Citrix
3 26 (11.93%) Lotus
4 10 (4.59%) Reuters
5 9 (4.13%) Bloomberg
5 9 (4.13%) Apple
6 8 (3.67%) Cisco
6 8 (3.67%) VMware
7 7 (3.21%) Remedy
8 6 (2.75%) CQG
9 5 (2.29%) McAfee
9 5 (2.29%) Altiris
10 3 (1.38%) Sophos
10 3 (1.38%) F5
11 2 (0.92%) Salesforce.com
11 2 (0.92%) Clearswift
11 2 (0.92%) IBM
11 2 (0.92%) Interwoven
11 2 (0.92%) Avaya
11 2 (0.92%) HP
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