The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 330 352 324
Rank change year-on-year
+22 -28
Contract jobs requiring a 1st Line Support 95 78 97
As % of all contract IT jobs located in London 0.39% 0.31% 0.37%
As % of the Job Titles category 0.42% 0.33% 0.40%
Number of daily rates quoted 61 22 33
Average daily rate
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£135 £126 £145
Average daily rate % change year-on-year
+7.14% -13.10%
90% offered a daily rate of more than £90 £96 £111
10% offered a daily rate of more than £200 £170 £193
UK excluding London average daily rate £113 £90 £110
% change year-on-year
+25.00% -18.18%
Number of hourly rates quoted 24 31 31
Average hourly rate £11.25 £13.00 £13.50
Average hourly rate % change year-on-year
-13.46% -3.70%
90% offered a hourly rate of more than £10.15 £10.00 £11.00
10% offered a hourly rate of more than £13.85 £20.00 £18.00
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22595 23409 24351
As % of all contract IT jobs located in London 92.27% 93.01% 93.04%
Number of daily rates quoted 15641 16101 16015
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £274 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 431 426 624
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.00
10% offered a hourly rate of more than £42.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 22 September 2014.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 26 £143 +14.00% 2
Bromley - 2 £85 -
Croydon -6 1 - -
Hounslow - 1 £90 -
Sidcup - - - -
Teddington - - - -
Twickenham - - - -
Enfield - - - -
Wimbledon - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 22 September 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 172 (76.79%) Windows
2 128 (57.14%) Active Directory
3 124 (55.36%) MS Office
4 116 (51.79%) Windows 7
5 85 (37.95%) MS Excel
6 82 (36.61%) ITIL
7 69 (30.80%) Microsoft
8 58 (25.89%) Windows XP
9 36 (16.07%) Finance
10 29 (12.95%) MS Exchange
10 29 (12.95%) Citrix
11 26 (11.61%) Blackberry
12 25 (11.16%) Lotus
12 25 (11.16%) IBM Notes
13 19 (8.48%) Banking
14 18 (8.04%) Legal
15 15 (6.70%) Retail
16 14 (6.25%) Investment Banking
16 14 (6.25%) TCP/IP
16 14 (6.25%) MS PowerPoint
16 14 (6.25%) Degree
17 13 (5.80%) Exchange Server 2010
17 13 (5.80%) Law
18 12 (5.36%) VPN
18 12 (5.36%) Microsoft Certification
18 12 (5.36%) Incident Management
18 12 (5.36%) French Language
19 11 (4.91%) Windows 8
19 11 (4.91%) Windows Server 2008
20 10 (4.46%) SLA

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 22 September 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (12.95%) MS Exchange
2 25 (11.16%) IBM Notes
3 13 (5.80%) Exchange Server 2010
4 6 (2.68%) Exchange Server 2007
5 5 (2.23%) SharePoint
6 3 (1.34%) Blackberry Enterprise Server
6 3 (1.34%) Exchange Server 2003
7 2 (0.89%) WorkSite
7 2 (0.89%) SharePoint 2010
7 2 (0.89%) Lync
8 1 (0.45%) Lotus Domino
Applications
1 124 (55.36%) MS Office
2 85 (37.95%) MS Excel
3 14 (6.25%) MS PowerPoint
4 2 (0.89%) Spreadsheet
Business Applications
1 2 (0.89%) Dynamics CRM
2 1 (0.45%) Oracle Financials
Cloud Services
1 4 (1.79%) Office 365
2 1 (0.45%) Cloud Computing
2 1 (0.45%) Google Apps
Communications & Networking
1 14 (6.25%) TCP/IP
2 12 (5.36%) VPN
3 8 (3.57%) VoIP
3 8 (3.57%) WAN
4 7 (3.13%) LAN
5 5 (2.23%) Internet
6 2 (0.89%) Firewall
6 2 (0.89%) IP Telephony
6 2 (0.89%) DHCP
6 2 (0.89%) DNS
7 1 (0.45%) Intranet
7 1 (0.45%) FTP
7 1 (0.45%) BIG-IP
7 1 (0.45%) Cisco IPT
7 1 (0.45%) Wi-Fi
7 1 (0.45%) Wireless
7 1 (0.45%) 3G
Database & Business Intelligence
1 3 (1.34%) MS Access
General
1 36 (16.07%) Finance
2 19 (8.48%) Banking
3 18 (8.04%) Legal
4 15 (6.70%) Retail
5 14 (6.25%) Investment Banking
6 13 (5.80%) Law
7 12 (5.36%) French Language
8 7 (3.13%) Telecoms
9 2 (0.89%) Back Office
10 1 (0.45%) Mandarin Language
10 1 (0.45%) Cantonese Language
10 1 (0.45%) German Language
10 1 (0.45%) Spanish Language
10 1 (0.45%) Advertising
Miscellaneous
1 26 (11.61%) Blackberry
2 7 (3.13%) NHS
3 5 (2.23%) iPhone
4 4 (1.79%) Client/Server
5 3 (1.34%) Analytical Skills
5 3 (1.34%) Thin Client
5 3 (1.34%) Handset
5 3 (1.34%) Fat Client
6 2 (0.89%) Smartphone
6 2 (0.89%) Management Information System
6 2 (0.89%) User Experience
6 2 (0.89%) Social Media
6 2 (0.89%) iPad
7 1 (0.45%) HP StorageWorks
7 1 (0.45%) Smartcard
7 1 (0.45%) Computer Science
7 1 (0.45%) FMCG
Operating Systems
1 172 (76.79%) Windows
2 116 (51.79%) Windows 7
3 58 (25.89%) Windows XP
4 11 (4.91%) Windows 8
4 11 (4.91%) Windows Server 2008
5 9 (4.02%) Windows Server 2003
6 6 (2.68%) Android
7 5 (2.23%) Mac OS
8 4 (1.79%) Mac OS X
8 4 (1.79%) Linux
9 3 (1.34%) UNIX
10 2 (0.89%) Windows 2000
10 2 (0.89%) Windows Vista
11 1 (0.45%) Solaris
11 1 (0.45%) NetWare
Processes & Methodologies
1 82 (36.61%) ITIL
2 12 (5.36%) Incident Management
3 6 (2.68%) CRM
4 5 (2.23%) ITIL V3
5 4 (1.79%) Software Deployment
5 4 (1.79%) Service Delivery
6 3 (1.34%) Service Management
6 3 (1.34%) Time Management
7 2 (0.89%) Network Management
7 2 (0.89%) Migration
7 2 (0.89%) ITIL V2
8 1 (0.45%) Root Cause Analysis
8 1 (0.45%) Capacity Management
8 1 (0.45%) Service Desk Management
8 1 (0.45%) Performance Analysis
8 1 (0.45%) Information Security
8 1 (0.45%) Document Management
8 1 (0.45%) Knowledge Management
8 1 (0.45%) Change Management
8 1 (0.45%) Disaster Recovery
Programming Languages
1 4 (1.79%) VBA
2 3 (1.34%) SQL
2 3 (1.34%) PowerShell
3 1 (0.45%) C++
3 1 (0.45%) Python
Qualifications
1 14 (6.25%) Degree
2 12 (5.36%) Microsoft Certification
3 9 (4.02%) Security Cleared
4 6 (2.68%) MCP
4 6 (2.68%) MCSE
4 6 (2.68%) MCSA
5 5 (2.23%) SC Cleared
6 4 (1.79%) ITIL Foundation Certificate
6 4 (1.79%) A+ Certification
7 3 (1.34%) CCNA
7 3 (1.34%) Cisco Certification
7 3 (1.34%) DV Cleared
7 3 (1.34%) MOS
7 3 (1.34%) MCTS
7 3 (1.34%) MCITP
8 2 (0.89%) ITIL Certification
8 2 (0.89%) HNC
9 1 (0.45%) CCNP
9 1 (0.45%) MCDST
Quality Assurance & Compliance
1 10 (4.46%) SLA
System Software
1 128 (57.14%) Active Directory
2 5 (2.23%) Terminal Services
3 3 (1.34%) XenApp
4 1 (0.45%) VMware ESX
Systems Management
1 3 (1.34%) Systems Management Server (SMS)
1 3 (1.34%) SCCM
2 2 (0.89%) NetBackup
3 1 (0.45%) Backup Exec
3 1 (0.45%) WSUS
3 1 (0.45%) DameWare
Vendors
1 69 (30.80%) Microsoft
2 29 (12.95%) Citrix
3 25 (11.16%) Lotus
4 9 (4.02%) Apple
5 8 (3.57%) Altiris
6 7 (3.13%) Remedy
6 7 (3.13%) Cisco
7 5 (2.23%) Bloomberg
8 4 (1.79%) F5
8 4 (1.79%) Reuters
9 3 (1.34%) IBM
9 3 (1.34%) VMware
9 3 (1.34%) Sophos
10 2 (0.89%) McAfee
10 2 (0.89%) Interwoven
10 2 (0.89%) Avaya
10 2 (0.89%) Salesforce.com
10 2 (0.89%) HP
10 2 (0.89%) Dell
10 2 (0.89%) Veritas
South East London
LA International
Rate: £100 - £110 per day
Posted: 4 days ago
City of London
DP Connect
Rate: £150 - £250 per day
Posted: 18 days ago