The statistics below represent IT contracts advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 359 335 347
Rank change year-on-year
-24 +12
Contract jobs requiring a 1st Line Support 68 89 91
As % of all contract IT jobs located in London 0.32% 0.39% 0.39%
As % of the Job Titles category 0.33% 0.41% 0.41%
Number of daily rates quoted 36 38 49
Median daily rate £135 £150 £140
Median daily rate % change year-on-year
-10.00% +7.14%
90% offered a daily rate of more than £105 £107 £100
10% offered a daily rate of more than £193 £205 £196
UK excluding London median daily rate £110 £120 £110
% change year-on-year
-8.33% +9.09%
Number of hourly rates quoted 19 15 20
Median hourly rate £12.50 £12.50 £12.65
Median hourly rate % change year-on-year
- -1.18%
90% offered a hourly rate of more than £10.77 £12.00 £9.45
10% offered a hourly rate of more than £15.50 £22.00 £18.00
UK excluding London median hourly rate £12.45 £12.00 £11.50
% change year-on-year
+3.75% +4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20369 21455 22394
As % of all contract IT jobs located in London 94.70% 95.10% 94.91%
Number of daily rates quoted 14568 15175 16149
Median daily rate £475 £450 £430
Median daily rate % change year-on-year
+5.55% +4.65%
90% offered a daily rate of more than £300 £288 £250
10% offered a daily rate of more than £638 £625 £600
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 292 346 436
Median hourly rate £17.00 £17.50 £17.25
Median hourly rate % change year-on-year
-2.85% +1.44%
90% offered a hourly rate of more than £11.50 £10.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £37.00
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

1st Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 8 December 2016.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -3 10 £175 - 1
Hounslow - 4 - -
Croydon - 3 £115 - 1
Kingston Upon Thames +4 2 - -
Bromley - 1 - -
Romford - 1 - -
Southall - 1 - -
Canary Wharf - 1 - -
Greenwich - 1 £113 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 8 December 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 76 (59.38%) Windows
2 63 (49.22%) Active Directory
3 58 (45.31%) Microsoft
4 56 (43.75%) MS Office
5 41 (32.03%) Windows 7
6 30 (23.44%) MS Excel
7 24 (18.75%) ITIL
8 20 (15.63%) Citrix
9 18 (14.06%) Service Management
10 15 (11.72%) Law
11 14 (10.94%) Android
12 13 (10.16%) Google
13 12 (9.38%) Incident Management
13 12 (9.38%) SLA
13 12 (9.38%) Windows 8
14 11 (8.59%) Smartphone
14 11 (8.59%) Windows Server
14 11 (8.59%) Windows XP
14 11 (8.59%) MS Exchange
14 11 (8.59%) Apple
15 10 (7.81%) Blackberry
15 10 (7.81%) Problem Management
15 10 (7.81%) Degree
15 10 (7.81%) Windows 10
16 9 (7.03%) Exchange Server 2010
17 8 (6.25%) VPN
17 8 (6.25%) MS PowerPoint
17 8 (6.25%) Security Cleared
17 8 (6.25%) Apple iOS
18 7 (5.47%) Remote Desktop

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.59%) MS Exchange
2 9 (7.03%) Exchange Server 2010
3 3 (2.34%) BizTalk Server
3 3 (2.34%) Blackberry Enterprise Server
3 3 (2.34%) Exchange Server 2007
3 3 (2.34%) Moodle
3 3 (2.34%) SharePoint
4 2 (1.56%) IBM Notes
5 1 (0.78%) Exchange Server 2013
Applications
1 56 (43.75%) MS Office
2 30 (23.44%) MS Excel
3 8 (6.25%) MS PowerPoint
4 1 (0.78%) Adobe Illustrator
4 1 (0.78%) InDesign
4 1 (0.78%) SOLIDWORKS
Business Applications
1 1 (0.78%) Dynamics NAV
1 1 (0.78%) Remedy ITSM
Cloud Services
1 7 (5.47%) Google Drive
2 6 (4.69%) G Suite
3 5 (3.91%) Office 365
4 1 (0.78%) Adobe Creative Cloud
4 1 (0.78%) Google Play
4 1 (0.78%) Mimecast
4 1 (0.78%) SaaS
Communications & Networking
1 8 (6.25%) VPN
2 7 (5.47%) LAN
2 7 (5.47%) Remote Desktop
2 7 (5.47%) VoIP
3 5 (3.91%) WAN
4 4 (3.13%) TCP/IP
5 3 (2.34%) Internet
5 3 (2.34%) Wi-Fi
6 2 (1.56%) Wireless
7 1 (0.78%) Cisco IOS
7 1 (0.78%) HTTPS
7 1 (0.78%) IP Telephony
7 1 (0.78%) ISDN
Database & Business Intelligence
1 2 (1.56%) SQL Server
Development Applications
1 6 (4.69%) JIRA
General
1 15 (11.72%) Law
2 7 (5.47%) Finance
3 5 (3.91%) Legal
3 5 (3.91%) Retail
4 3 (2.34%) Banking
4 3 (2.34%) Telecoms
5 2 (1.56%) Japanese Language
6 1 (0.78%) Advertising
6 1 (0.78%) Dutch Language
6 1 (0.78%) Electronics
6 1 (0.78%) French Language
6 1 (0.78%) German Language
6 1 (0.78%) Investment Banking
Miscellaneous
1 11 (8.59%) Smartphone
2 10 (7.81%) Blackberry
3 7 (5.47%) Fat Client
3 7 (5.47%) iPhone
3 7 (5.47%) Thin Client
4 5 (3.91%) Computer Science
4 5 (3.91%) EPoS
5 3 (2.34%) e-Learning
5 3 (2.34%) iPad
5 3 (2.34%) Management Information System
6 2 (1.56%) Analytical Skills
6 2 (1.56%) Mobile App
6 2 (1.56%) Video Conferencing
7 1 (0.78%) Client/Server
7 1 (0.78%) CMDB
7 1 (0.78%) Data Centre
7 1 (0.78%) Driving Licence
7 1 (0.78%) Mainframe
7 1 (0.78%) PKI
Operating Systems
1 76 (59.38%) Windows
2 41 (32.03%) Windows 7
3 14 (10.94%) Android
4 12 (9.38%) Windows 8
5 11 (8.59%) Windows Server
5 11 (8.59%) Windows XP
6 10 (7.81%) Windows 10
7 8 (6.25%) Apple iOS
8 3 (2.34%) Mac OS X
9 2 (1.56%) Mac OS
9 2 (1.56%) Windows Server 2008
10 1 (0.78%) Linux
10 1 (0.78%) Windows 2000
10 1 (0.78%) Windows Server 2012
Processes & Methodologies
1 24 (18.75%) ITIL
2 18 (14.06%) Service Management
3 12 (9.38%) Incident Management
4 10 (7.81%) Problem Management
5 5 (3.91%) ITSM
6 4 (3.13%) Ticket Management
7 3 (2.34%) Asset Management
7 3 (2.34%) ITIL V3
8 2 (1.56%) Information Security
8 2 (1.56%) Service Delivery
8 2 (1.56%) Time Management
9 1 (0.78%) Agile Software Development
9 1 (0.78%) Change Management
9 1 (0.78%) Configuration Management
9 1 (0.78%) Email Management
9 1 (0.78%) Office Automation
9 1 (0.78%) Programme Management
9 1 (0.78%) SAP Implementation
9 1 (0.78%) Software Licensing
9 1 (0.78%) Workflow
Programming Languages
1 1 (0.78%) C
Qualifications
1 10 (7.81%) Degree
2 8 (6.25%) Security Cleared
3 7 (5.47%) Microsoft Certification
4 6 (4.69%) CTC Cleared
5 5 (3.91%) ITIL Certification
5 5 (3.91%) MOS
6 4 (3.13%) DV Cleared
6 4 (3.13%) SC Cleared
7 3 (2.34%) BPSS Clearance
7 3 (2.34%) MCITP
7 3 (2.34%) MCP
8 2 (1.56%) A+ Certification
8 2 (1.56%) DBS Check
8 2 (1.56%) MCTS
9 1 (0.78%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (9.38%) SLA
2 2 (1.56%) Disclosure Scotland
System Software
1 63 (49.22%) Active Directory
2 3 (2.34%) Terminal Services
3 1 (0.78%) XenApp
Systems Management
1 2 (1.56%) AirWatch
2 1 (0.78%) Forefront Identity Manager
2 1 (0.78%) SCCM
Vendors
1 58 (45.31%) Microsoft
2 20 (15.63%) Citrix
3 13 (10.16%) Google
4 11 (8.59%) Apple
5 6 (4.69%) Remedy
6 5 (3.91%) Cisco
6 5 (3.91%) Mitel
6 5 (3.91%) ServiceNow
7 3 (2.34%) HP
7 3 (2.34%) Sitecore
7 3 (2.34%) SolarWinds
8 2 (1.56%) Adobe
8 2 (1.56%) Avaya
8 2 (1.56%) Dell
8 2 (1.56%) Lotus
8 2 (1.56%) SAP
8 2 (1.56%) VMware
9 1 (0.78%) IBM
9 1 (0.78%) Intel
9 1 (0.78%) Veritas