The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 293 342 335
Rank change year-on-year
+49 -7
Contract jobs requiring a 1st Line Support 116 73 75
As % of all contract IT jobs located in London 0.49% 0.30% 0.29%
As % of the Job Titles category 0.53% 0.33% 0.31%
Number of daily rates quoted 55 24 19
Average daily rate
Keep up to 90%
of your Daily Rate
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£150 £133 £160
Average daily rate % change year-on-year
+13.20% -17.18%
90% offered a daily rate of more than £87 £100 £139
10% offered a daily rate of more than £185 £257 £263
UK excluding London average daily rate £100 £120 £110
% change year-on-year
-16.66% +9.09%
Number of hourly rates quoted 41 26 31
Average hourly rate £11.50 £17.50 £12.50
Average hourly rate % change year-on-year
-34.28% +40.00%
90% offered a hourly rate of more than £10.50 £10.79 £10.50
10% offered a hourly rate of more than £15.00 £26.25 £16.00
UK excluding London average hourly rate £11.50 £11.00 £11.88
% change year-on-year
+4.54% -7.40%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21746 22451 24427
As % of all contract IT jobs located in London 92.67% 92.46% 92.96%
Number of daily rates quoted 14852 15280 15911
Average daily rate £425 £445 £425
Average daily rate % change year-on-year
-4.49% +4.70%
90% offered a daily rate of more than £263 £275 £270
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 400 468 651
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.50 £13.00
10% offered a hourly rate of more than £40.00 £41.50 £44.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
1st Line Support
England

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 1 August 2014.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 32 £155 +24.00% 3
Paddington - 2 £180 -
Bromley - 2 £85 - 3
Sidcup - 1 - -
Teddington - - - -
Wimbledon - - - -
Chislehurst - - - -
Enfield - - - -
Hounslow - - - -
Bexley - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 1 August 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 167 (75.23%) Windows
2 126 (56.76%) Active Directory
3 124 (55.86%) MS Office
4 111 (50.00%) Windows 7
5 82 (36.94%) ITIL
6 81 (36.49%) MS Excel
7 72 (32.43%) Microsoft
8 67 (30.18%) Windows XP
9 38 (17.12%) Finance
10 32 (14.41%) MS Exchange
11 31 (13.96%) Blackberry
12 30 (13.51%) Citrix
13 26 (11.71%) Lotus
13 26 (11.71%) IBM Notes
14 20 (9.01%) Banking
15 19 (8.56%) Exchange Server 2010
16 17 (7.66%) Legal
17 16 (7.21%) MS PowerPoint
18 15 (6.76%) Microsoft Certification
19 14 (6.31%) TCP/IP
19 14 (6.31%) Investment Banking
20 13 (5.86%) Retail
20 13 (5.86%) Windows Server 2008
20 13 (5.86%) French Language
21 11 (4.95%) Degree
21 11 (4.95%) Law
21 11 (4.95%) Disaster Recovery
21 11 (4.95%) VMware
21 11 (4.95%) VPN
21 11 (4.95%) Windows Server 2003

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 1 August 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (14.41%) MS Exchange
2 26 (11.71%) IBM Notes
3 19 (8.56%) Exchange Server 2010
4 8 (3.60%) SharePoint
4 8 (3.60%) Blackberry Enterprise Server
5 5 (2.25%) Exchange Server 2007
6 3 (1.35%) Exchange Server 2003
7 2 (0.90%) Lync
7 2 (0.90%) SharePoint 2010
8 1 (0.45%) WorkSite
Applications
1 124 (55.86%) MS Office
2 81 (36.49%) MS Excel
3 16 (7.21%) MS PowerPoint
4 1 (0.45%) Spreadsheet
Business Applications
1 5 (2.25%) RMDS
2 2 (0.90%) SalesLogix
2 2 (0.90%) Dynamics CRM
3 1 (0.45%) Oracle Financials
Cloud Services
1 3 (1.35%) Office 365
2 1 (0.45%) Cloud Computing
Communications & Networking
1 14 (6.31%) TCP/IP
2 11 (4.95%) VPN
3 10 (4.50%) LAN
4 9 (4.05%) WAN
5 8 (3.60%) Internet
6 7 (3.15%) IP Telephony
7 6 (2.70%) VoIP
7 6 (2.70%) DHCP
7 6 (2.70%) DNS
8 4 (1.80%) FTP
8 4 (1.80%) Wireless
9 3 (1.35%) Intranet
10 2 (0.90%) SAN
11 1 (0.45%) Cisco IPT
11 1 (0.45%) Firewall
11 1 (0.45%) 3G
Database & Business Intelligence
1 2 (0.90%) MS Access
General
1 38 (17.12%) Finance
2 20 (9.01%) Banking
3 17 (7.66%) Legal
4 14 (6.31%) Investment Banking
5 13 (5.86%) Retail
5 13 (5.86%) French Language
6 11 (4.95%) Law
7 6 (2.70%) Telecoms
8 2 (0.90%) Back Office
9 1 (0.45%) German Language
9 1 (0.45%) Japanese Language
9 1 (0.45%) Russian Language
9 1 (0.45%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (2.25%) Middleware
Miscellaneous
1 31 (13.96%) Blackberry
2 10 (4.50%) iPhone
3 9 (4.05%) NHS
4 6 (2.70%) Thin Client
4 6 (2.70%) Management Information System
4 6 (2.70%) Fat Client
5 5 (2.25%) Smartphone
6 4 (1.80%) Smartcard
7 3 (1.35%) Handset
7 3 (1.35%) Client/Server
8 2 (0.90%) Social Media
9 1 (0.45%) Computer Science
9 1 (0.45%) FMCG
9 1 (0.45%) iPad
9 1 (0.45%) HP StorageWorks
Operating Systems
1 167 (75.23%) Windows
2 111 (50.00%) Windows 7
3 67 (30.18%) Windows XP
4 13 (5.86%) Windows Server 2008
5 11 (4.95%) Windows Server 2003
6 9 (4.05%) Android
7 8 (3.60%) Windows 8
8 7 (3.15%) Linux
9 6 (2.70%) UNIX
10 5 (2.25%) Windows Mobile
10 5 (2.25%) Windows Vista
11 4 (1.80%) Mac OS X
12 3 (1.35%) Mac OS
13 2 (0.90%) Windows 2000
14 1 (0.45%) Solaris
Processes & Methodologies
1 82 (36.94%) ITIL
2 11 (4.95%) Disaster Recovery
3 8 (3.60%) CRM
3 8 (3.60%) Incident Management
4 7 (3.15%) Service Management
5 6 (2.70%) Change Management
6 5 (2.25%) Problem Management
6 5 (2.25%) ITIL V3
6 5 (2.25%) BCP
6 5 (2.25%) Information Security
7 4 (1.80%) Web Design
8 3 (1.35%) Software Deployment
9 2 (0.90%) Logistics
9 2 (0.90%) ITIL V2
9 2 (0.90%) Time Management
9 2 (0.90%) Data Cleansing
9 2 (0.90%) Requirements Management
10 1 (0.45%) Risk Analysis
10 1 (0.45%) Network Management
10 1 (0.45%) Root Cause Analysis
Programming Languages
1 6 (2.70%) SQL
2 3 (1.35%) PowerShell
3 1 (0.45%) VBA
Qualifications
1 15 (6.76%) Microsoft Certification
2 11 (4.95%) Degree
3 9 (4.05%) MCP
4 7 (3.15%) MCITP
4 7 (3.15%) Security Cleared
4 7 (3.15%) A+ Certification
5 6 (2.70%) MCSE
6 5 (2.25%) SC Cleared
6 5 (2.25%) MCSA
7 4 (1.80%) ITIL Certification
7 4 (1.80%) MCDST
7 4 (1.80%) MCTS
8 3 (1.35%) DV Cleared
8 3 (1.35%) MOS
9 2 (0.90%) HNC
9 2 (0.90%) ITIL Foundation Certificate
10 1 (0.45%) CCNA
10 1 (0.45%) Cisco Certification
Quality Assurance & Compliance
1 9 (4.05%) SLA
System Software
1 126 (56.76%) Active Directory
2 9 (4.05%) VMware Infrastructure
3 5 (2.25%) Terminal Services
4 3 (1.35%) XenApp
5 2 (0.90%) vSphere
Systems Management
1 3 (1.35%) SCCM
2 2 (0.90%) Systems Management Server (SMS)
2 2 (0.90%) NetBackup
3 1 (0.45%) DameWare
3 1 (0.45%) Backup Exec
Vendors
1 72 (32.43%) Microsoft
2 30 (13.51%) Citrix
3 26 (11.71%) Lotus
4 11 (4.95%) VMware
5 10 (4.50%) Apple
5 10 (4.50%) Reuters
5 10 (4.50%) Cisco
6 9 (4.05%) Bloomberg
7 8 (3.60%) Remedy
8 7 (3.15%) McAfee
9 6 (2.70%) CQG
10 4 (1.80%) Altiris
11 3 (1.35%) F5
11 3 (1.35%) Sophos
12 2 (0.90%) Salesforce.com
12 2 (0.90%) Veritas
12 2 (0.90%) Interwoven
12 2 (0.90%) Avaya
12 2 (0.90%) HP
12 2 (0.90%) Dell
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: 18 hours ago
London
Marcus Donald People
Rate: £10 to £12 per hour
Posted: Yesterday
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 3 days ago
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: 7 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per day
Posted: 8 days ago
Bromley
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 21 days ago
City, London
Baker & McKenzie
Rate: Competitive
Posted: 21 days ago