The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 340 302 339
Rank change year-on-year
-38 +37
Contract jobs requiring a 1st Line Support 68 106 46
As % of all contract IT jobs located in London 0.30% 0.45% 0.21%
As % of the Job Titles category 0.33% 0.49% 0.23%
Number of daily rates quoted 31 38 12
Average daily rate
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£145 £118 £155
Average daily rate % change year-on-year
+23.40% -24.19%
90% offered a daily rate of more than £85 £82 £79
10% offered a daily rate of more than £175 £185 £215
UK excluding London average daily rate £120 £100 £110
% change year-on-year
+20.00% -8.88%
Number of hourly rates quoted 28 42 15
Average hourly rate £15.98 £12.50 £16.50
Average hourly rate % change year-on-year
+27.84% -24.24%
90% offered a hourly rate of more than £9.55 £9.00 £11.50
10% offered a hourly rate of more than £51.00 £17.50 £20.00
UK excluding London average hourly rate £11.86 £11.00 £11.50
% change year-on-year
+7.77% -4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20684 21615 20403
As % of all contract IT jobs located in London 92.43% 92.67% 92.73%
Number of daily rates quoted 14220 15100 13816
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.45%
90% offered a daily rate of more than £275 £268 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 368 383 422
Average hourly rate £19.00 £17.50 £19.00
Average hourly rate % change year-on-year
+8.57% -7.89%
90% offered a hourly rate of more than £12.50 £12.00 £12.50
10% offered a hourly rate of more than £55.00 £38.86 £45.25
UK excluding London average hourly rate £16.83 £17.50 £17.50
% change year-on-year
-3.85% -

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 1 May 2015.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 1 May 2015.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -6 16 £163 -1.51% 3
Romford - 3 - -
Croydon -3 2 £110 -29.03% 1
Ilford - 1 - -
Southall - 1 - -
Wembley - 1 £95 - 2
Ealing - 1 £110 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 1 May 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 95 (71.43%) Windows
2 78 (58.65%) Active Directory
3 67 (50.38%) Microsoft
4 60 (45.11%) MS Office
5 56 (42.11%) Windows 7
6 37 (27.82%) ITIL
6 37 (27.82%) Windows XP
7 29 (21.80%) MS Excel
8 28 (21.05%) MS Exchange
8 28 (21.05%) Citrix
9 14 (10.53%) Blackberry
10 13 (9.77%) A+ Certification
10 13 (9.77%) SLA
10 13 (9.77%) Cisco
10 13 (9.77%) TCP/IP
10 13 (9.77%) Windows 8
11 12 (9.02%) LAN
11 12 (9.02%) Microsoft Certification
12 11 (8.27%) NHS
12 11 (8.27%) VPN
12 11 (8.27%) Wireless
13 10 (7.52%) Remedy
13 10 (7.52%) Incident Management
14 9 (6.77%) Finance
14 9 (6.77%) WAN
15 8 (6.02%) DNS
15 8 (6.02%) DHCP
15 8 (6.02%) Internet
15 8 (6.02%) Bloomberg
15 8 (6.02%) Analytical Skills

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 1 May 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (21.05%) MS Exchange
2 7 (5.26%) Lync
2 7 (5.26%) Exchange Server 2010
3 5 (3.76%) SharePoint
4 4 (3.01%) Blackberry Enterprise Server
5 3 (2.26%) Exchange Server 2007
6 1 (0.75%) Exchange Server 2013
6 1 (0.75%) SharePoint 2010
6 1 (0.75%) JBoss
6 1 (0.75%) Exchange Server 2003
Applications
1 60 (45.11%) MS Office
2 29 (21.80%) MS Excel
3 3 (2.26%) MS PowerPoint
4 1 (0.75%) Adobe Creative Suite
4 1 (0.75%) MS Visio
4 1 (0.75%) Acrobat
Business Applications
1 1 (0.75%) Remedy ITSM
Cloud Services
1 3 (2.26%) Google Apps
2 1 (0.75%) Office 365
Communications & Networking
1 13 (9.77%) TCP/IP
2 12 (9.02%) LAN
3 11 (8.27%) VPN
3 11 (8.27%) Wireless
4 9 (6.77%) WAN
5 8 (6.02%) DNS
5 8 (6.02%) DHCP
5 8 (6.02%) Internet
6 7 (5.26%) Cisco IPT
6 7 (5.26%) IP Telephony
7 4 (3.01%) FTP
8 3 (2.26%) VoIP
9 2 (1.50%) Wi-Fi
10 1 (0.75%) Cisco IOS
10 1 (0.75%) Network Security
10 1 (0.75%) Cisco ASA
10 1 (0.75%) Spanning Tree
10 1 (0.75%) NX-OS
10 1 (0.75%) SMTP
10 1 (0.75%) SNMP
Database & Business Intelligence
1 1 (0.75%) SQL Server
General
1 9 (6.77%) Finance
2 6 (4.51%) Telecoms
2 6 (4.51%) Marketing
3 4 (3.01%) Retail
4 3 (2.26%) German Language
4 3 (2.26%) Banking
5 2 (1.50%) Investment Banking
5 2 (1.50%) Law
5 2 (1.50%) Legal
5 2 (1.50%) Advertising
5 2 (1.50%) Spanish Language
5 2 (1.50%) French Language
6 1 (0.75%) Dutch Language
6 1 (0.75%) Italian Language
6 1 (0.75%) Publishing
6 1 (0.75%) Games
6 1 (0.75%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.75%) Flash
Miscellaneous
1 14 (10.53%) Blackberry
2 11 (8.27%) NHS
3 8 (6.02%) Analytical Skills
3 8 (6.02%) Video Conferencing
4 4 (3.01%) Smartcard
4 4 (3.01%) Thin Client
4 4 (3.01%) Fat Client
4 4 (3.01%) Smartphone
5 3 (2.26%) iPhone
6 2 (1.50%) E-Learning
6 2 (1.50%) VLE
7 1 (0.75%) Computer Science
7 1 (0.75%) Data Integration
7 1 (0.75%) BYOD
Operating Systems
1 95 (71.43%) Windows
2 56 (42.11%) Windows 7
3 37 (27.82%) Windows XP
4 13 (9.77%) Windows 8
5 8 (6.02%) Windows Server 2008
6 7 (5.26%) Android
7 6 (4.51%) Windows Vista
8 4 (3.01%) Mac OS
9 3 (2.26%) Windows Server 2003
10 2 (1.50%) Mac OS X
10 2 (1.50%) Solaris
10 2 (1.50%) Linux
10 2 (1.50%) UNIX
10 2 (1.50%) Windows Server 2012
10 2 (1.50%) Apple iOS
11 1 (0.75%) CentOS
11 1 (0.75%) Red Hat Enterprise Linux
11 1 (0.75%) Windows 2000
11 1 (0.75%) Ubuntu
Processes & Methodologies
1 37 (27.82%) ITIL
2 10 (7.52%) Incident Management
3 6 (4.51%) Time Management
4 4 (3.01%) Stakeholder Management
4 4 (3.01%) Service Delivery
5 3 (2.26%) Problem Management
5 3 (2.26%) Stakeholder Engagement
5 3 (2.26%) CRM
5 3 (2.26%) Information Security
5 3 (2.26%) Service Management
5 3 (2.26%) Asset Management
6 2 (1.50%) Configuration Management
6 2 (1.50%) Project Management
6 2 (1.50%) PRINCE2
7 1 (0.75%) WFM
7 1 (0.75%) Creative Marketing
7 1 (0.75%) Fund Management
7 1 (0.75%) Network Monitoring
7 1 (0.75%) Software Deployment
7 1 (0.75%) Network Management
Programming Languages
1 1 (0.75%) Java
1 1 (0.75%) JavaScript
1 1 (0.75%) SQL
Qualifications
1 13 (9.77%) A+ Certification
2 12 (9.02%) Microsoft Certification
3 7 (5.26%) Security Cleared
3 7 (5.26%) MCSE
4 6 (4.51%) MCP
5 4 (3.01%) MCITP
5 4 (3.01%) MCDST
5 4 (3.01%) CCNA
5 4 (3.01%) Cisco Certification
5 4 (3.01%) ITIL Foundation Certificate
6 3 (2.26%) SC Cleared
6 3 (2.26%) MCSA
6 3 (2.26%) MCTS
7 2 (1.50%) DV Cleared
7 2 (1.50%) PRINCE2 Practitioner
7 2 (1.50%) Degree
8 1 (0.75%) BC Cleared
Quality Assurance & Compliance
1 13 (9.77%) SLA
2 6 (4.51%) Sarbanes-Oxley
2 6 (4.51%) Dodd-Frank
System Software
1 78 (58.65%) Active Directory
2 3 (2.26%) Terminal Services
3 2 (1.50%) XenApp
3 2 (1.50%) VMware Infrastructure
Systems Management
1 3 (2.26%) SCCM
2 2 (1.50%) SCSM
3 1 (0.75%) BMC Marimba
3 1 (0.75%) Systems Management Server (SMS)
3 1 (0.75%) OpenView Configuration Management
3 1 (0.75%) Backup Exec
Vendors
1 67 (50.38%) Microsoft
2 28 (21.05%) Citrix
3 13 (9.77%) Cisco
4 10 (7.52%) Remedy
5 8 (6.02%) Bloomberg
6 7 (5.26%) Reuters
6 7 (5.26%) HP
7 6 (4.51%) Apple
8 5 (3.76%) ServiceNow
8 5 (3.76%) VMware
9 4 (3.01%) Google
9 4 (3.01%) CQG
10 3 (2.26%) Dell
10 3 (2.26%) Wyse
10 3 (2.26%) Altiris
11 2 (1.50%) Intel
11 2 (1.50%) Adobe
11 2 (1.50%) Sun
11 2 (1.50%) SAP
12 1 (0.75%) NetScout
North London
Marcus Donald People
Rate: £8 - £10 per hour
Posted: 4 days ago
City of London
Venturi
Rate: £17 per hour
Posted: 20 days ago