The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 328 354 327
Rank change year-on-year
+26 -27
Contract jobs requiring a 1st Line Support 80 61 80
As % of all contract IT jobs located in London 0.38% 0.29% 0.36%
As % of the Job Titles category 0.40% 0.30% 0.38%
Number of daily rates quoted 39 39 38
Average daily rate £130 £125 £110
Average daily rate % change year-on-year
+4.00% +13.63%
90% offered a daily rate of more than £110 £94 £90
10% offered a daily rate of more than £216 £166 £150
UK excluding London average daily rate £120 £125 £80
% change year-on-year
-4.00% +56.25%
Number of hourly rates quoted 20 8 20
Average hourly rate £12.75 £11.13 £13.00
Average hourly rate % change year-on-year
+14.60% -14.42%
90% offered a hourly rate of more than £11.45 £9.35 £9.95
10% offered a hourly rate of more than £22.00 £16.55 £20.00
UK excluding London average hourly rate £11.65 £12.00 £11.25
% change year-on-year
-2.91% +6.66%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20052 20041 20862
As % of all contract IT jobs located in London 94.68% 94.50% 94.77%
Number of daily rates quoted 14187 14178 14151
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 309 344 401
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.49
10% offered a hourly rate of more than £47.70 £37.00 £41.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 12 February 2016.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 12 February 2016.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +30 10 £131 -15.32% 6
Ilford - 2 - -
Wimbledon - 2 £130 -
Kingston Upon Thames +5 1 £150 +27.65%
Bromley -5 1 £135 -
Southall - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 12 February 2016, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 100 (64.94%) Windows
2 73 (47.40%) Microsoft
3 68 (44.16%) Active Directory
4 67 (43.51%) MS Office
5 63 (40.91%) Windows 7
6 50 (32.47%) ITIL
7 28 (18.18%) MS Excel
8 26 (16.88%) Citrix
9 25 (16.23%) MS Exchange
10 24 (15.58%) Finance
11 19 (12.34%) Windows 8
12 18 (11.69%) Blackberry
12 18 (11.69%) Windows XP
13 17 (11.04%) MCP
14 16 (10.39%) Microsoft Certification
14 16 (10.39%) Exchange Server 2010
15 14 (9.09%) HP
16 12 (7.79%) Law
17 11 (7.14%) Legal
17 11 (7.14%) VPN
17 11 (7.14%) SLA
17 11 (7.14%) A+ Certification
17 11 (7.14%) Office 365
17 11 (7.14%) MS PowerPoint
17 11 (7.14%) Windows Server
18 10 (6.49%) SCCM
18 10 (6.49%) Banking
18 10 (6.49%) ITIL Certification
18 10 (6.49%) LAN
18 10 (6.49%) Change Management

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 12 February 2016, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (16.23%) MS Exchange
2 16 (10.39%) Exchange Server 2010
3 9 (5.84%) Skype for Business
4 8 (5.19%) IBM Notes
5 7 (4.55%) Blackberry Enterprise Server
6 6 (3.90%) Exchange Server 2007
6 6 (3.90%) SharePoint
7 3 (1.95%) IIS
8 1 (0.65%) CMS
8 1 (0.65%) Exchange Server 2003
8 1 (0.65%) Exchange Server 2013
Applications
1 67 (43.51%) MS Office
2 28 (18.18%) MS Excel
3 11 (7.14%) MS PowerPoint
4 1 (0.65%) MS Project
4 1 (0.65%) MS Visio
Business Applications
1 1 (0.65%) Dynamics CRM
1 1 (0.65%) Eikon
1 1 (0.65%) ION MarketView
1 1 (0.65%) SAP CO
1 1 (0.65%) SAP FI
1 1 (0.65%) SAP FI/CO
1 1 (0.65%) SAP Oil and Gas
Cloud Services
1 11 (7.14%) Office 365
2 1 (0.65%) Google Apps
2 1 (0.65%) MailChimp
2 1 (0.65%) Mimecast
2 1 (0.65%) OneDrive
Communications & Networking
1 11 (7.14%) VPN
2 10 (6.49%) LAN
3 9 (5.84%) TCP/IP
4 8 (5.19%) WAN
5 7 (4.55%) Remote Desktop
6 6 (3.90%) Internet
7 5 (3.25%) Wi-Fi
8 4 (2.60%) DHCP
8 4 (2.60%) DNS
9 1 (0.65%) Firewall
9 1 (0.65%) HTTPS
9 1 (0.65%) Intranet
9 1 (0.65%) IP Telephony
9 1 (0.65%) PBX
9 1 (0.65%) SAN
9 1 (0.65%) Skype
9 1 (0.65%) SSH
9 1 (0.65%) SSL
Database & Business Intelligence
1 3 (1.95%) SQL Server
2 1 (0.65%) Data Mining
2 1 (0.65%) SQL Server 2005
2 1 (0.65%) SQL Server 2008
Development Applications
1 1 (0.65%) JIRA
General
1 24 (15.58%) Finance
2 12 (7.79%) Law
3 11 (7.14%) Legal
4 10 (6.49%) Banking
5 8 (5.19%) Investment Banking
6 5 (3.25%) Retail
7 4 (2.60%) Telecoms
8 3 (1.95%) Financial Institution
9 2 (1.30%) Back Office
9 2 (1.30%) Front Office
9 2 (1.30%) Local Government
9 2 (1.30%) Retail Banking
10 1 (0.65%) Advertising
10 1 (0.65%) Billing
10 1 (0.65%) French Language
10 1 (0.65%) Mandarin Language
10 1 (0.65%) Manufacturing
10 1 (0.65%) Private Banking
Libraries, Frameworks & Software Standards
1 3 (1.95%) .NET
2 1 (0.65%) CSS
2 1 (0.65%) HTML
2 1 (0.65%) Silverlight
2 1 (0.65%) XHTML
2 1 (0.65%) XML
2 1 (0.65%) X-Windows
Miscellaneous
1 18 (11.69%) Blackberry
2 8 (5.19%) iPad
3 7 (4.55%) iPhone
4 4 (2.60%) Mathematics
5 3 (1.95%) Analytical Skills
5 3 (1.95%) NHS
6 2 (1.30%) Mobile Computing
6 2 (1.30%) SecurID
6 2 (1.30%) Video Conferencing
7 1 (0.65%) Client/Server
7 1 (0.65%) Data Centre
7 1 (0.65%) Digital Media
7 1 (0.65%) Enterprise Software
7 1 (0.65%) Fat Client
7 1 (0.65%) Hedge funds
7 1 (0.65%) Private Cloud
7 1 (0.65%) Reinsurance
7 1 (0.65%) Smartphone
7 1 (0.65%) Thin Client
7 1 (0.65%) User Experience
Operating Systems
1 100 (64.94%) Windows
2 63 (40.91%) Windows 7
3 19 (12.34%) Windows 8
4 18 (11.69%) Windows XP
5 11 (7.14%) Windows Server
6 8 (5.19%) Mac OS
6 8 (5.19%) Windows Server 2003
7 7 (4.55%) Apple iOS
7 7 (4.55%) Windows Server 2008
8 5 (3.25%) Android
9 4 (2.60%) Linux
9 4 (2.60%) Unix
10 2 (1.30%) Mac OS X
10 2 (1.30%) Windows 10
10 2 (1.30%) Windows Server 2012
11 1 (0.65%) Windows 2000 Server
11 1 (0.65%) Windows Mobile
11 1 (0.65%) Windows Vista
Processes & Methodologies
1 50 (32.47%) ITIL
2 10 (6.49%) Change Management
2 10 (6.49%) Service Management
3 5 (3.25%) ITSM
4 4 (2.60%) Asset Management
4 4 (2.60%) Incident Management
4 4 (2.60%) Problem Management
4 4 (2.60%) Service Delivery
5 3 (1.95%) CRM
6 2 (1.30%) Document Management
6 2 (1.30%) ITIL V3
6 2 (1.30%) Migration
6 2 (1.30%) Patch Management
6 2 (1.30%) Time Management
7 1 (0.65%) Continuous Improvement
7 1 (0.65%) Customer Insight
7 1 (0.65%) Issue Tracking
7 1 (0.65%) Root Cause Analysis
7 1 (0.65%) Security Patching
7 1 (0.65%) Software Deployment
Programming Languages
1 4 (2.60%) C
1 4 (2.60%) SQL
2 1 (0.65%) C#
2 1 (0.65%) JavaScript
2 1 (0.65%) PowerShell
2 1 (0.65%) Python
Qualifications
1 17 (11.04%) MCP
2 16 (10.39%) Microsoft Certification
3 11 (7.14%) A+ Certification
4 10 (6.49%) ITIL Certification
5 7 (4.55%) ITIL Foundation Certificate
6 4 (2.60%) Degree
6 4 (2.60%) MCITP
7 2 (1.30%) MCSE
7 2 (1.30%) MOS
7 2 (1.30%) Security Cleared
8 1 (0.65%) CCNA
8 1 (0.65%) CCNP
8 1 (0.65%) CCVP
8 1 (0.65%) Cisco Certification
8 1 (0.65%) NVQ Level 3
8 1 (0.65%) SC Cleared
Quality Assurance & Compliance
1 11 (7.14%) SLA
2 2 (1.30%) QA
System Software
1 68 (44.16%) Active Directory
2 2 (1.30%) Terminal Services
2 2 (1.30%) VMware Infrastructure
2 2 (1.30%) XenApp
3 1 (0.65%) Terminal Server
3 1 (0.65%) XenDesktop
Systems Management
1 10 (6.49%) SCCM
2 4 (2.60%) Backup Exec
3 3 (1.95%) ServiceCenter
Vendors
1 73 (47.40%) Microsoft
2 26 (16.88%) Citrix
3 14 (9.09%) HP
4 9 (5.84%) Cisco
5 8 (5.19%) Lotus
6 7 (4.55%) Apple
7 5 (3.25%) VMware
8 4 (2.60%) iManage
8 4 (2.60%) MobileIron
9 3 (1.95%) Google
9 3 (1.95%) Remedy
10 2 (1.30%) Bloomberg
10 2 (1.30%) CA
10 2 (1.30%) Hummingbird
10 2 (1.30%) Interwoven
10 2 (1.30%) Reuters
10 2 (1.30%) ServiceNow
11 1 (0.65%) Kaseya
11 1 (0.65%) SolarWinds
11 1 (0.65%) Veeam
City, London
Mortimer Spinks
Rate: £240 per day
Posted: 2 days ago
North West London
Nationwide People Ltd
Rate: £125 - £150 Per Day
Posted: 2 days ago
London
Computer Futures
Rate: competitive
Posted: 9 days ago