The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 295 342 357
Rank change year-on-year
+47 +15
Contract jobs requiring a 1st Line Support 98 39 65
As % of all contract IT jobs located in London 0.42% 0.18% 0.23%
As % of the Job Titles category 0.45% 0.19% 0.25%
Number of daily rates quoted 36 10 20
Average daily rate £118 £166 £137
Average daily rate % change year-on-year
-29.32% +21.35%
90% offered a daily rate of more than £95 £78 £95
10% offered a daily rate of more than £185 £254 £193
UK excluding London average daily rate £100 £105 £105
% change year-on-year
-4.76% -
Number of hourly rates quoted 38 13 26
Average hourly rate £12.75 £15.00 £14.00
Average hourly rate % change year-on-year
-15.00% +7.14%
90% offered a hourly rate of more than £9.00 £11.50 £11.63
10% offered a hourly rate of more than £18.25 £20.00 £18.00
UK excluding London average hourly rate £11.00 £11.50 £11.00
% change year-on-year
-4.34% +4.54%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21611 20076 25837
As % of all contract IT jobs located in London 92.48% 92.78% 92.73%
Number of daily rates quoted 15036 13591 16634
Average daily rate £425 £448 £445
Average daily rate % change year-on-year
-5.02% +0.56%
90% offered a daily rate of more than £265 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 379 407 578
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £39.85 £45.00 £40.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
1st Line Support
England

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 24 April 2014.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +12 23 £165 +3.12% 2
Chessington 0 2 £108 +38.70% 1
Croydon - 1 £160 -
Wimbledon - 1 - -
Hounslow - - - -
Wembley - - - -
Docklands, London - - - -
Clapham - - - -
Barnet - - - -
Bromley - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 April 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 114 (67.06%) Windows
2 80 (47.06%) MS Office
3 74 (43.53%) Active Directory
4 70 (41.18%) Microsoft
5 69 (40.59%) Windows 7
6 52 (30.59%) Windows XP
7 51 (30.00%) ITIL
8 38 (22.35%) MS Excel
9 36 (21.18%) Citrix
10 31 (18.24%) Finance
11 30 (17.65%) Blackberry
12 24 (14.12%) MS Exchange
13 21 (12.35%) IBM Notes
13 21 (12.35%) Lotus
14 17 (10.00%) Internet
15 16 (9.41%) LAN
15 16 (9.41%) WAN
15 16 (9.41%) Windows Server 2008
16 15 (8.82%) TCP/IP
17 14 (8.24%) DNS
18 13 (7.65%) VMware
19 12 (7.06%) Disaster Recovery
19 12 (7.06%) Banking
19 12 (7.06%) Windows Server 2003
19 12 (7.06%) Microsoft Certification
19 12 (7.06%) VMware Infrastructure
19 12 (7.06%) Exchange Server 2010
20 11 (6.47%) VPN
21 10 (5.88%) VoIP
21 10 (5.88%) Reuters

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 April 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (14.12%) MS Exchange
2 21 (12.35%) IBM Notes
3 12 (7.06%) Exchange Server 2010
4 7 (4.12%) Blackberry Enterprise Server
5 4 (2.35%) SharePoint
6 2 (1.18%) Exchange Server 2007
7 1 (0.59%) WorkSite
Applications
1 80 (47.06%) MS Office
2 38 (22.35%) MS Excel
3 7 (4.12%) MS PowerPoint
4 1 (0.59%) AutoCAD
Business Applications
1 6 (3.53%) RMDS
2 3 (1.76%) SalesLogix
2 3 (1.76%) Eikon
3 2 (1.18%) SAP CRM
3 2 (1.18%) SAP ERP
4 1 (0.59%) SAP SD
4 1 (0.59%) SAP FI
Communications & Networking
1 17 (10.00%) Internet
2 16 (9.41%) LAN
2 16 (9.41%) WAN
3 15 (8.82%) TCP/IP
4 14 (8.24%) DNS
5 11 (6.47%) VPN
6 10 (5.88%) VoIP
7 7 (4.12%) IP Telephony
8 6 (3.53%) Intranet
8 6 (3.53%) DHCP
9 5 (2.94%) Wireless
10 4 (2.35%) FTP
11 2 (1.18%) SAN
11 2 (1.18%) Ethernet
11 2 (1.18%) Broadband
12 1 (0.59%) ATM
Database & Business Intelligence
1 3 (1.76%) SAP BW
2 2 (1.18%) MS Access
General
1 31 (18.24%) Finance
2 12 (7.06%) Banking
3 8 (4.71%) Law
4 6 (3.53%) Legal
4 6 (3.53%) Retail
5 5 (2.94%) French Language
6 4 (2.35%) Investment Banking
7 2 (1.18%) Local Government
7 2 (1.18%) Back Office
8 1 (0.59%) Front Office
8 1 (0.59%) Italian Language
8 1 (0.59%) Japanese Language
8 1 (0.59%) Russian Language
8 1 (0.59%) Advertising
Libraries, Frameworks & Software Standards
1 6 (3.53%) Middleware
2 1 (0.59%) X-Windows
Miscellaneous
1 30 (17.65%) Blackberry
2 10 (5.88%) iPhone
3 8 (4.71%) NHS
3 8 (4.71%) Management Information System
4 6 (3.53%) Smartphone
5 4 (2.35%) Thin Client
5 4 (2.35%) Smartcard
5 4 (2.35%) Fat Client
5 4 (2.35%) Client/Server
6 3 (1.76%) Digital Media
7 2 (1.18%) Social Media
7 2 (1.18%) Mainframe
8 1 (0.59%) Computer Science
8 1 (0.59%) AS400
8 1 (0.59%) E-Learning
8 1 (0.59%) iPad
8 1 (0.59%) Video Conferencing
8 1 (0.59%) Data Extraction
Operating Systems
1 114 (67.06%) Windows
2 69 (40.59%) Windows 7
3 52 (30.59%) Windows XP
4 16 (9.41%) Windows Server 2008
5 12 (7.06%) Windows Server 2003
6 9 (5.29%) Android
7 8 (4.71%) Mac OS X
8 7 (4.12%) Linux
8 7 (4.12%) Windows Mobile
8 7 (4.12%) UNIX
9 6 (3.53%) Windows Vista
10 3 (1.76%) Apple iOS
11 2 (1.18%) Windows 8
11 2 (1.18%) VME
12 1 (0.59%) Mac OS
Processes & Methodologies
1 51 (30.00%) ITIL
2 12 (7.06%) Disaster Recovery
3 8 (4.71%) CRM
4 7 (4.12%) Service Management
5 6 (3.53%) BCP
5 6 (3.53%) Change Management
5 6 (3.53%) Information Security
5 6 (3.53%) Problem Management
5 6 (3.53%) Software Deployment
6 5 (2.94%) Web Design
7 4 (2.35%) Service Delivery
8 3 (1.76%) Incident Management
8 3 (1.76%) Requirements Management
8 3 (1.76%) Data Cleansing
9 2 (1.18%) ITIL V3
9 2 (1.18%) ITIL V2
9 2 (1.18%) ERP
9 2 (1.18%) Document Management
9 2 (1.18%) Logistics
9 2 (1.18%) Knowledge Management
Programming Languages
1 5 (2.94%) SQL
Qualifications
1 12 (7.06%) Microsoft Certification
2 8 (4.71%) MCP
3 6 (3.53%) MCITP
4 5 (2.94%) MCSE
4 5 (2.94%) A+ Certification
4 5 (2.94%) MCDST
5 4 (2.35%) Degree
6 3 (1.76%) ITIL Certification
6 3 (1.76%) MCTS
7 2 (1.18%) MCSA
8 1 (0.59%) SC Cleared
8 1 (0.59%) Security Cleared
Quality Assurance & Compliance
1 3 (1.76%) SLA
2 1 (0.59%) Data Quality
System Software
1 74 (43.53%) Active Directory
2 12 (7.06%) VMware Infrastructure
3 2 (1.18%) vSphere
Systems Management
1 8 (4.71%) SCCM
2 2 (1.18%) Systems Management Server (SMS)
Vendors
1 70 (41.18%) Microsoft
2 36 (21.18%) Citrix
3 21 (12.35%) Lotus
4 13 (7.65%) VMware
5 10 (5.88%) Reuters
6 9 (5.29%) Cisco
7 8 (4.71%) Bloomberg
8 6 (3.53%) CQG
8 6 (3.53%) McAfee
9 3 (1.76%) DataFlux
9 3 (1.76%) Fidessa
9 3 (1.76%) SAP
10 2 (1.18%) IBM
10 2 (1.18%) Novell
10 2 (1.18%) Adobe
10 2 (1.18%) Sun
10 2 (1.18%) Symantec
10 2 (1.18%) Remedy
10 2 (1.18%) LANDesk
10 2 (1.18%) Clearswift