The statistics below represent IT contracts advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 381 363 345
Rank change year-on-year
-18 -18
Contract jobs requiring a 1st Line Support 60 72 104
As % of all contract IT jobs located in London 0.26% 0.31% 0.43%
As % of the Job Titles category 0.28% 0.33% 0.45%
Number of daily rates quoted 34 34 63
Median daily rate £136 £150 £145
Median daily rate % change year-on-year
-9.16% +3.44%
90% offered a daily rate of more than £95 £97 £86
10% offered a daily rate of more than £199 £225 £204
UK excluding London median daily rate £110 £106 £113
% change year-on-year
+3.52% -5.55%
Number of hourly rates quoted 13 17 26
Median hourly rate £12.50 £14.50 £11.50
Median hourly rate % change year-on-year
-13.79% +26.08%
90% offered a hourly rate of more than £11.20 £11.60 £10.50
10% offered a hourly rate of more than £17.40 £22.00 £14.25
UK excluding London median hourly rate £12.00 £12.00 £11.50
% change year-on-year
- +4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21700 21910 22982
As % of all contract IT jobs located in London 94.78% 94.98% 94.92%
Number of daily rates quoted 15416 15458 15936
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £270
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 275 348 435
Median hourly rate £17.37 £17.50 £17.50
Median hourly rate % change year-on-year
-0.72% -
90% offered a hourly rate of more than £11.50 £12.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

1st Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 27 September 2016.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 27 September 2016.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 8 £189 - 2
Croydon - 2 - -
Bromley +1 1 £110 -
Greenford - 1 - -
Kingston Upon Thames - 1 - -
Romford - 1 £100 -
Ealing - 1 - -
Southwark - 1 - -
Hammersmith - 1 £150 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 27 September 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 62 (62.63%) Windows
2 48 (48.48%) Microsoft
2 48 (48.48%) Active Directory
3 42 (42.42%) MS Office
4 37 (37.37%) Windows 7
5 21 (21.21%) ITIL
6 16 (16.16%) Citrix
7 15 (15.15%) Windows XP
7 15 (15.15%) MS Exchange
7 15 (15.15%) Windows Server
8 13 (13.13%) MS Excel
9 12 (12.12%) LAN
9 12 (12.12%) Service Management
9 12 (12.12%) Windows 8
10 10 (10.10%) Blackberry
10 10 (10.10%) WAN
11 9 (9.09%) VoIP
11 9 (9.09%) Finance
11 9 (9.09%) Google
11 9 (9.09%) Degree
11 9 (9.09%) Incident Management
11 9 (9.09%) Android
12 8 (8.08%) Smartphone
12 8 (8.08%) Computer Science
12 8 (8.08%) Remedy
12 8 (8.08%) SLA
12 8 (8.08%) Microsoft Certification
13 7 (7.07%) VPN
13 7 (7.07%) Blackberry Enterprise Server
13 7 (7.07%) Apple

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (15.15%) MS Exchange
2 7 (7.07%) Blackberry Enterprise Server
3 5 (5.05%) Exchange Server 2010
4 4 (4.04%) Exchange Server 2007
5 3 (3.03%) BizTalk Server
6 2 (2.02%) Exchange Server 2013
6 2 (2.02%) SharePoint
Applications
1 42 (42.42%) MS Office
2 13 (13.13%) MS Excel
3 3 (3.03%) MS PowerPoint
4 1 (1.01%) Adobe Illustrator
4 1 (1.01%) InDesign
4 1 (1.01%) SOLIDWORKS
Business Applications
1 1 (1.01%) Dynamics GP
1 1 (1.01%) Remedy ITSM
Cloud Services
1 7 (7.07%) Office 365
2 5 (5.05%) Google Apps
3 3 (3.03%) Google Drive
4 1 (1.01%) Adobe Creative Cloud
4 1 (1.01%) Google Play
Communications & Networking
1 12 (12.12%) LAN
2 10 (10.10%) WAN
3 9 (9.09%) VoIP
4 7 (7.07%) VPN
5 6 (6.06%) TCP/IP
6 3 (3.03%) Internet
6 3 (3.03%) Remote Desktop
7 2 (2.02%) Wi-Fi
8 1 (1.01%) DNS
8 1 (1.01%) HTTPS
8 1 (1.01%) IMAP
8 1 (1.01%) IP Telephony
8 1 (1.01%) Multicast
8 1 (1.01%) SMTP
8 1 (1.01%) Wireless
Development Applications
1 2 (2.02%) JIRA
General
1 9 (9.09%) Finance
2 6 (6.06%) Law
3 3 (3.03%) Banking
3 3 (3.03%) Retail
4 2 (2.02%) Japanese Language
4 2 (2.02%) Legal
5 1 (1.01%) Advertising
5 1 (1.01%) Dutch Language
5 1 (1.01%) Electronics
5 1 (1.01%) French Language
5 1 (1.01%) German Language
5 1 (1.01%) Investment Banking
5 1 (1.01%) Local Government
5 1 (1.01%) Telecoms
Miscellaneous
1 10 (10.10%) Blackberry
2 8 (8.08%) Computer Science
2 8 (8.08%) Smartphone
3 4 (4.04%) Fat Client
3 4 (4.04%) iPad
3 4 (4.04%) iPhone
3 4 (4.04%) Thin Client
4 3 (3.03%) Mobile App
5 2 (2.02%) Analytical Skills
5 2 (2.02%) CMDB
5 2 (2.02%) Data Centre
5 2 (2.02%) EPoS
6 1 (1.01%) Client/Server
6 1 (1.01%) Data Protection Act
6 1 (1.01%) Mainframe
6 1 (1.01%) Management Information System
6 1 (1.01%) NHS
6 1 (1.01%) Video Conferencing
Operating Systems
1 62 (62.63%) Windows
2 37 (37.37%) Windows 7
3 15 (15.15%) Windows Server
3 15 (15.15%) Windows XP
4 12 (12.12%) Windows 8
5 9 (9.09%) Android
6 6 (6.06%) Windows 10
7 5 (5.05%) Apple iOS
8 3 (3.03%) Mac OS X
8 3 (3.03%) Windows 2000 Server
8 3 (3.03%) Windows Server 2003
9 1 (1.01%) Linux
9 1 (1.01%) Mac OS
9 1 (1.01%) Windows Server 2008
9 1 (1.01%) Windows Server 2012
Processes & Methodologies
1 21 (21.21%) ITIL
2 12 (12.12%) Service Management
3 9 (9.09%) Incident Management
4 6 (6.06%) Problem Management
5 3 (3.03%) ITSM
5 3 (3.03%) Ticket Management
6 2 (2.02%) Data Protection
6 2 (2.02%) Information Security
6 2 (2.02%) ITIL V3
7 1 (1.01%) Agile Software Development
7 1 (1.01%) Conflict Management
7 1 (1.01%) Low Latency
7 1 (1.01%) Migration
7 1 (1.01%) Office Automation
7 1 (1.01%) Patch Management
7 1 (1.01%) Programme Management
7 1 (1.01%) SAP Implementation
7 1 (1.01%) Service Desk Management
7 1 (1.01%) Transition Management
7 1 (1.01%) Workflow
Programming Languages
1 1 (1.01%) C
Qualifications
1 9 (9.09%) Degree
2 8 (8.08%) Microsoft Certification
3 3 (3.03%) CTC Cleared
3 3 (3.03%) MCITP
3 3 (3.03%) MCP
3 3 (3.03%) MCSE
3 3 (3.03%) Security Cleared
4 2 (2.02%) BPSS Clearance
4 2 (2.02%) DBS Check
4 2 (2.02%) ITIL Certification
4 2 (2.02%) SC Cleared
5 1 (1.01%) A+ Certification
5 1 (1.01%) DV Cleared
5 1 (1.01%) ITIL Foundation Certificate
5 1 (1.01%) MCTS
5 1 (1.01%) MOS
Quality Assurance & Compliance
1 8 (8.08%) SLA
2 1 (1.01%) Disclosure Scotland
2 1 (1.01%) HL7
System Software
1 48 (48.48%) Active Directory
2 2 (2.02%) Terminal Services
3 1 (1.01%) VMware Infrastructure
3 1 (1.01%) XenApp
Systems Management
1 1 (1.01%) AirWatch
1 1 (1.01%) Malwarebytes
1 1 (1.01%) McAfee ePO
1 1 (1.01%) WSUS
Vendors
1 48 (48.48%) Microsoft
2 16 (16.16%) Citrix
3 9 (9.09%) Google
4 8 (8.08%) Remedy
5 7 (7.07%) Apple
6 6 (6.06%) Mitel
7 5 (5.05%) Cisco
7 5 (5.05%) ServiceNow
8 4 (4.04%) LANDesk
9 3 (3.03%) Avaya
9 3 (3.03%) Sitecore
9 3 (3.03%) SolarWinds
9 3 (3.03%) VMware
10 2 (2.02%) Adobe
10 2 (2.02%) Baan
10 2 (2.02%) Dell
10 2 (2.02%) Dell KACE
10 2 (2.02%) HP
10 2 (2.02%) SAP
11 1 (1.01%) Bomgar
London
Austin Fraser
Rate: £120 - £140 per day
Posted: 6 days ago