The statistics below represent IT contracts advertised across the London region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 381 351 297
Rank change year-on-year
-30 -54
Contract jobs requiring a 1st Line Support 40 78 127
As % of all contract IT jobs located in London 0.18% 0.35% 0.55%
As % of the Job Titles category 0.19% 0.37% 0.58%
Number of daily rates quoted 22 33 55
Median daily rate £116 £130 £130
Median daily rate % change year-on-year
-10.76% -
90% offered a daily rate of more than £95 £96 £86
10% offered a daily rate of more than £137 £165 £185
UK excluding London median daily rate £115 £115 £105
% change year-on-year
- +9.52%
Number of hourly rates quoted 13 31 54
Median hourly rate £15.00 £15.00 £13.00
Median hourly rate % change year-on-year
- +15.38%
90% offered a hourly rate of more than £11.60 £8.50 £9.00
10% offered a hourly rate of more than £17.50 £22.00 £17.50
UK excluding London median hourly rate £11.50 £11.75 £11.50
% change year-on-year
-2.12% +2.17%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20569 21078 21803
As % of all contract IT jobs located in London 94.98% 94.55% 94.90%
Number of daily rates quoted 14996 14579 15350
Median daily rate £463 £448 £425
Median daily rate % change year-on-year
+3.35% +5.29%
90% offered a daily rate of more than £290 £275 £265
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 212 396 399
Median hourly rate £18.75 £19.72 £17.50
Median hourly rate % change year-on-year
-4.89% +12.65%
90% offered a hourly rate of more than £11.50 £12.50 £12.00
10% offered a hourly rate of more than £43.57 £55.00 £35.00
UK excluding London median hourly rate £17.50 £16.16 £16.50
% change year-on-year
+8.29% -2.06%

1st Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 31 May 2016.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 31 May 2016.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 6 £118 -16.07% 3
Southall -2 2 - -
Croydon -9 1 £135 +12.50%
Dagenham - 1 - -
Hounslow - 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 31 May 2016, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 75 (66.96%) Windows
2 56 (50.00%) Active Directory
3 54 (48.21%) Microsoft
4 51 (45.54%) MS Office
5 46 (41.07%) Windows 7
6 30 (26.79%) ITIL
7 21 (18.75%) Windows XP
7 21 (18.75%) MS Exchange
7 21 (18.75%) Citrix
8 15 (13.39%) Windows 8
9 13 (11.61%) Windows Server
10 11 (9.82%) Blackberry
10 11 (9.82%) Microsoft Certification
10 11 (9.82%) LAN
10 11 (9.82%) WAN
10 11 (9.82%) Office 365
11 9 (8.04%) MS Excel
11 9 (8.04%) Finance
12 8 (7.14%) Service Management
12 8 (7.14%) Legal
12 8 (7.14%) SLA
12 8 (7.14%) HP
12 8 (7.14%) Blackberry Enterprise Server
12 8 (7.14%) Exchange Server 2010
13 7 (6.25%) Exchange Server 2007
13 7 (6.25%) Windows Server 2003
13 7 (6.25%) TCP/IP
13 7 (6.25%) SharePoint
13 7 (6.25%) Change Management
14 6 (5.36%) Local Government

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (18.75%) MS Exchange
2 8 (7.14%) Blackberry Enterprise Server
2 8 (7.14%) Exchange Server 2010
3 7 (6.25%) Exchange Server 2007
3 7 (6.25%) SharePoint
4 6 (5.36%) Skype for Business
5 3 (2.68%) Exchange Server 2013
5 3 (2.68%) IBM Notes
6 2 (1.79%) Exchange Server 2003
6 2 (1.79%) IIS
7 1 (0.89%) CMS
7 1 (0.89%) Confluence
Applications
1 51 (45.54%) MS Office
2 9 (8.04%) MS Excel
3 1 (0.89%) MS PowerPoint
Business Applications
1 1 (0.89%) Dynamics CRM
1 1 (0.89%) Dynamics GP
1 1 (0.89%) SAP CO
1 1 (0.89%) SAP FI
1 1 (0.89%) SAP FI/CO
1 1 (0.89%) SAP Oil and Gas
Cloud Services
1 11 (9.82%) Office 365
2 1 (0.89%) Google Apps
2 1 (0.89%) OneDrive
Communications & Networking
1 11 (9.82%) LAN
1 11 (9.82%) WAN
2 7 (6.25%) TCP/IP
3 6 (5.36%) VoIP
3 6 (5.36%) VPN
4 4 (3.57%) DNS
5 3 (2.68%) DHCP
6 2 (1.79%) Firewall
6 2 (1.79%) Remote Desktop
7 1 (0.89%) FTP
7 1 (0.89%) IMAP
7 1 (0.89%) Internet
7 1 (0.89%) Multicast
7 1 (0.89%) Skype
7 1 (0.89%) SMTP
7 1 (0.89%) SSH
7 1 (0.89%) Wi-Fi
7 1 (0.89%) Wireless
Database & Business Intelligence
1 1 (0.89%) Data Mining
1 1 (0.89%) SQL Server
1 1 (0.89%) SQL Server 2005
1 1 (0.89%) SQL Server 2008
Development Applications
1 1 (0.89%) JIRA
General
1 9 (8.04%) Finance
2 8 (7.14%) Legal
3 6 (5.36%) Local Government
4 4 (3.57%) Law
5 3 (2.68%) Banking
5 3 (2.68%) Investment Banking
6 2 (1.79%) Financial Institution
7 1 (0.89%) Advertising
7 1 (0.89%) Mandarin Language
7 1 (0.89%) Manufacturing
7 1 (0.89%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.79%) .NET
2 1 (0.89%) CSS
2 1 (0.89%) HTML
2 1 (0.89%) XHTML
2 1 (0.89%) XML
Miscellaneous
1 11 (9.82%) Blackberry
2 4 (3.57%) iPad
3 3 (2.68%) Analytical Skills
3 3 (2.68%) Computer Science
3 3 (2.68%) iPhone
3 3 (2.68%) NHS
3 3 (2.68%) Smartphone
4 2 (1.79%) Fat Client
4 2 (1.79%) Hedge funds
4 2 (1.79%) Thin Client
5 1 (0.89%) Data Centre
5 1 (0.89%) Data Protection Act
5 1 (0.89%) Mobile App
5 1 (0.89%) PDA
5 1 (0.89%) Private Cloud
5 1 (0.89%) User Experience
5 1 (0.89%) Video Conferencing
5 1 (0.89%) Wiki
Operating Systems
1 75 (66.96%) Windows
2 46 (41.07%) Windows 7
3 21 (18.75%) Windows XP
4 15 (13.39%) Windows 8
5 13 (11.61%) Windows Server
6 7 (6.25%) Windows Server 2003
7 6 (5.36%) Windows Server 2008
8 5 (4.46%) Apple iOS
9 4 (3.57%) Mac OS X
9 4 (3.57%) Unix
9 4 (3.57%) Windows 10
9 4 (3.57%) Windows 2000 Server
9 4 (3.57%) Windows Server 2012
10 3 (2.68%) Android
10 3 (2.68%) Linux
10 3 (2.68%) Mac OS
Processes & Methodologies
1 30 (26.79%) ITIL
2 8 (7.14%) Service Management
3 7 (6.25%) Change Management
4 4 (3.57%) Service Desk Management
5 3 (2.68%) CRM
5 3 (2.68%) Service Delivery
6 2 (1.79%) Data Protection
6 2 (1.79%) ITSM
6 2 (1.79%) Problem Management
7 1 (0.89%) Conflict Management
7 1 (0.89%) Continuous Improvement
7 1 (0.89%) Customer Insight
7 1 (0.89%) Fault Analysis
7 1 (0.89%) Incident Management
7 1 (0.89%) Issue Tracking
7 1 (0.89%) ITIL V3
7 1 (0.89%) Low Latency
7 1 (0.89%) Release Management
7 1 (0.89%) Root Cause Analysis
7 1 (0.89%) Transition Management
Programming Languages
1 1 (0.89%) JavaScript
Qualifications
1 11 (9.82%) Microsoft Certification
2 6 (5.36%) A+ Certification
2 6 (5.36%) MCP
3 5 (4.46%) ITIL Foundation Certificate
4 4 (3.57%) Degree
5 3 (2.68%) ITIL Certification
5 3 (2.68%) MCSE
6 2 (1.79%) MCITP
7 1 (0.89%) CCNA
7 1 (0.89%) CCNP
7 1 (0.89%) CCVP
7 1 (0.89%) Cisco Certification
7 1 (0.89%) DBS Check
7 1 (0.89%) MCSA
7 1 (0.89%) MOS
7 1 (0.89%) NVQ Level 3
7 1 (0.89%) Security Cleared
Quality Assurance & Compliance
1 8 (7.14%) SLA
2 1 (0.89%) HL7
2 1 (0.89%) QA
System Software
1 56 (50.00%) Active Directory
2 1 (0.89%) Samba
2 1 (0.89%) Terminal Server
2 1 (0.89%) VMware Infrastructure
2 1 (0.89%) XenApp
2 1 (0.89%) XenDesktop
Systems Management
1 6 (5.36%) SCCM
2 2 (1.79%) Backup Exec
2 2 (1.79%) ServiceCenter
3 1 (0.89%) Malwarebytes
3 1 (0.89%) McAfee ePO
3 1 (0.89%) NetVault Backup
3 1 (0.89%) WSUS
Vendors
1 54 (48.21%) Microsoft
2 21 (18.75%) Citrix
3 8 (7.14%) HP
4 6 (5.36%) Cisco
5 5 (4.46%) Remedy
6 4 (3.57%) Google
7 3 (2.68%) Apple
7 3 (2.68%) Dell
7 3 (2.68%) LANDesk
7 3 (2.68%) Lotus
7 3 (2.68%) VMware
8 2 (1.79%) Baan
8 2 (1.79%) Dell KACE
8 2 (1.79%) MobileIron
9 1 (0.89%) Avaya
9 1 (0.89%) Intel Security
9 1 (0.89%) Northgate
9 1 (0.89%) Reuters
9 1 (0.89%) ServiceNow
9 1 (0.89%) SolarWinds