The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
First Line Support
Rank 343 307 331
Rank change year-on-year
-36 +24
Contract jobs requiring a 1st Line Support 56 77 40
As % of all contract IT jobs located in London 0.26% 0.35% 0.20%
As % of the Job Titles category 0.29% 0.38% 0.22%
Number of daily rates quoted 37 34 15
Average daily rate
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£125 £110 £118
Average daily rate % change year-on-year
+13.63% -6.77%
90% offered a daily rate of more than £90 £90 £83
10% offered a daily rate of more than £167 £185 £206
UK excluding London average daily rate £125 £93 £110
% change year-on-year
+35.13% -15.90%
Number of hourly rates quoted 7 17 12
Average hourly rate £14.00 £13.00 £14.25
Average hourly rate % change year-on-year
+7.69% -8.77%
90% offered a hourly rate of more than £10.60 £9.80 £11.00
10% offered a hourly rate of more than £60.80 £20.00 £18.85
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19643 20190 18456
As % of all contract IT jobs located in London 92.52% 92.91% 93.24%
Number of daily rates quoted 13788 13644 12573
Average daily rate £446 £425 £425
Average daily rate % change year-on-year
+4.82% -
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 323 387 425
Average hourly rate £18.50 £19.00 £19.22
Average hourly rate % change year-on-year
-2.63% -1.11%
90% offered a hourly rate of more than £12.50 £13.00 £12.45
10% offered a hourly rate of more than £50.00 £44.50 £42.50
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 27 February 2015.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 27 February 2015.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 14 £155 +10.71% 5
Croydon -1 5 £125 - 1
Bromley - 1 - -
Chessington - 1 £150 - 1
Feltham - - - -
Grays - - - -
Hounslow - - - -
West Drayton - - - -
Hillingdon - - - -
Wimbledon - - - -
Chiswick - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 101 (72.14%) Windows
2 81 (57.86%) Active Directory
3 71 (50.71%) Microsoft
4 63 (45.00%) MS Office
5 51 (36.43%) Windows 7
6 38 (27.14%) ITIL
6 38 (27.14%) Windows XP
7 36 (25.71%) MS Excel
8 31 (22.14%) Citrix
9 23 (16.43%) Blackberry
9 23 (16.43%) MS Exchange
10 17 (12.14%) Microsoft Certification
11 15 (10.71%) A+ Certification
11 15 (10.71%) Bloomberg
12 14 (10.00%) Wireless
13 13 (9.29%) LAN
13 13 (9.29%) WAN
13 13 (9.29%) Windows 8
14 12 (8.57%) Reuters
14 12 (8.57%) Finance
15 11 (7.86%) Internet
15 11 (7.86%) Cisco
15 11 (7.86%) DHCP
15 11 (7.86%) SharePoint
15 11 (7.86%) VPN
15 11 (7.86%) DNS
16 10 (7.14%) MCP
16 10 (7.14%) NHS
16 10 (7.14%) Exchange Server 2010
16 10 (7.14%) Incident Management

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (16.43%) MS Exchange
2 11 (7.86%) SharePoint
3 10 (7.14%) Exchange Server 2010
4 7 (5.00%) Blackberry Enterprise Server
5 6 (4.29%) Lync
6 5 (3.57%) IBM Notes
7 2 (1.43%) Exchange Server 2007
8 1 (0.71%) SharePoint 2010
8 1 (0.71%) Lotus Domino
8 1 (0.71%) Exchange Server 2003
Applications
1 63 (45.00%) MS Office
2 36 (25.71%) MS Excel
3 8 (5.71%) MS PowerPoint
4 1 (0.71%) Spreadsheet
4 1 (0.71%) Acrobat
Business Applications
1 1 (0.71%) Remedy ITSM
Cloud Services
1 4 (2.86%) Google Apps
Communications & Networking
1 14 (10.00%) Wireless
2 13 (9.29%) LAN
2 13 (9.29%) WAN
3 11 (7.86%) DHCP
3 11 (7.86%) VPN
3 11 (7.86%) DNS
3 11 (7.86%) Internet
4 8 (5.71%) FTP
4 8 (5.71%) TCP/IP
5 7 (5.00%) IP Telephony
6 6 (4.29%) Cisco IPT
7 3 (2.14%) VoIP
8 2 (1.43%) Wi-Fi
9 1 (0.71%) WLAN
9 1 (0.71%) BIG-IP
9 1 (0.71%) Firewall
Database & Business Intelligence
1 1 (0.71%) MS Access
General
1 12 (8.57%) Finance
2 6 (4.29%) Banking
3 5 (3.57%) Retail
3 5 (3.57%) Marketing
4 4 (2.86%) French Language
4 4 (2.86%) Investment Banking
4 4 (2.86%) Telecoms
4 4 (2.86%) Law
5 3 (2.14%) Legal
5 3 (2.14%) Spanish Language
5 3 (2.14%) German Language
6 2 (1.43%) Multimedia
7 1 (0.71%) Back Office
7 1 (0.71%) Games
7 1 (0.71%) Portuguese Language
7 1 (0.71%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.43%) LINQ
2 1 (0.71%) Flash
Miscellaneous
1 23 (16.43%) Blackberry
2 10 (7.14%) NHS
3 9 (6.43%) Thin Client
3 9 (6.43%) Fat Client
4 8 (5.71%) Smartcard
4 8 (5.71%) Smartphone
5 6 (4.29%) Video Conferencing
6 3 (2.14%) iPhone
7 2 (1.43%) Analytical Skills
7 2 (1.43%) Client/Server
8 1 (0.71%) Data Protection Act
8 1 (0.71%) Computer Science
8 1 (0.71%) Management Information System
8 1 (0.71%) Handset
8 1 (0.71%) SecurID
Operating Systems
1 101 (72.14%) Windows
2 51 (36.43%) Windows 7
3 38 (27.14%) Windows XP
4 13 (9.29%) Windows 8
5 10 (7.14%) Windows Vista
6 7 (5.00%) Windows Server 2008
7 4 (2.86%) UNIX
7 4 (2.86%) Mac OS
7 4 (2.86%) Windows Server 2003
8 3 (2.14%) Android
9 2 (1.43%) Solaris
9 2 (1.43%) Linux
10 1 (0.71%) Windows 2000
10 1 (0.71%) Ubuntu
10 1 (0.71%) Windows Mobile
10 1 (0.71%) NetWare
10 1 (0.71%) Mac OS X
10 1 (0.71%) CentOS
10 1 (0.71%) Red Hat Enterprise Linux
Processes & Methodologies
1 38 (27.14%) ITIL
2 10 (7.14%) Incident Management
3 6 (4.29%) Service Delivery
4 4 (2.86%) Stakeholder Management
5 3 (2.14%) Information Security
5 3 (2.14%) Fund Management
5 3 (2.14%) Problem Management
5 3 (2.14%) Time Management
6 2 (1.43%) Investment Management
6 2 (1.43%) Asset Management
6 2 (1.43%) Service Management
7 1 (0.71%) CRM
7 1 (0.71%) BCP
7 1 (0.71%) Disaster Recovery
7 1 (0.71%) ITSM
7 1 (0.71%) Migration
7 1 (0.71%) Creative Marketing
7 1 (0.71%) Data Protection
7 1 (0.71%) Network Management
7 1 (0.71%) Software Deployment
Programming Languages
1 2 (1.43%) VBA
2 1 (0.71%) Python
2 1 (0.71%) C++
Qualifications
1 17 (12.14%) Microsoft Certification
2 15 (10.71%) A+ Certification
3 10 (7.14%) MCP
4 9 (6.43%) MCSE
4 9 (6.43%) Security Cleared
5 8 (5.71%) MCDST
5 8 (5.71%) MCITP
6 7 (5.00%) ITIL Foundation Certificate
7 3 (2.14%) Degree
7 3 (2.14%) SC Cleared
7 3 (2.14%) VCP4
7 3 (2.14%) MCSA
8 2 (1.43%) CCNA
8 2 (1.43%) Cisco Certification
8 2 (1.43%) MCTS
8 2 (1.43%) BC Cleared
9 1 (0.71%) ITIL Certification
9 1 (0.71%) CCNP
Quality Assurance & Compliance
1 9 (6.43%) SLA
2 6 (4.29%) Sarbanes-Oxley
2 6 (4.29%) Dodd-Frank
System Software
1 81 (57.86%) Active Directory
2 2 (1.43%) Terminal Services
2 2 (1.43%) VMware Infrastructure
3 1 (0.71%) VMware ESX
Systems Management
1 3 (2.14%) Systems Management Server (SMS)
1 3 (2.14%) SCSM
2 2 (1.43%) SCCM
3 1 (0.71%) OpenView Configuration Management
3 1 (0.71%) DameWare
3 1 (0.71%) Backup Exec
3 1 (0.71%) WSUS
3 1 (0.71%) BMC Marimba
Vendors
1 71 (50.71%) Microsoft
2 31 (22.14%) Citrix
3 15 (10.71%) Bloomberg
4 12 (8.57%) Reuters
5 11 (7.86%) Cisco
6 8 (5.71%) Remedy
6 8 (5.71%) CQG
7 6 (4.29%) HP
8 5 (3.57%) Altiris
8 5 (3.57%) Google
9 4 (2.86%) Lotus
10 3 (2.14%) Apple
10 3 (2.14%) Intel
10 3 (2.14%) VMware
11 2 (1.43%) F5
11 2 (1.43%) Nokia
11 2 (1.43%) CheckPoint
11 2 (1.43%) Dell
11 2 (1.43%) SAP
11 2 (1.43%) Sun
North London
Oscar Associates (UK) Ltd
Rate: £14 - £20 per hour
Posted: 3 days ago
City, London
Eligo Recruitment Ltd
Rate: £18000 - £24000 per annum + Full Benefits Package
Posted: 4 days ago
East London
Oscar Associates (UK) Ltd
Rate: £14 - £20 per hour
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Rate: £150.00 - £180.00 per day
Posted: 5 days ago