The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
First Line Support
Rank 330 295 342
Rank change year-on-year
-35 +47
Contract jobs requiring a 1st Line Support 74 115 52
As % of all contract IT jobs located in London 0.34% 0.51% 0.24%
As % of the Job Titles category 0.36% 0.55% 0.26%
Number of daily rates quoted 29 50 14
Average daily rate
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£130 £125 £155
Average daily rate % change year-on-year
+4.00% -19.35%
90% offered a daily rate of more than £95 £83 £109
10% offered a daily rate of more than £165 £185 £263
UK excluding London average daily rate £118 £100 £110
% change year-on-year
+17.50% -9.09%
Number of hourly rates quoted 31 48 22
Average hourly rate £14.00 £12.50 £15.25
Average hourly rate % change year-on-year
+12.00% -18.03%
90% offered a hourly rate of more than £8.50 £9.00 £11.05
10% offered a hourly rate of more than £22.00 £17.50 £24.50
UK excluding London average hourly rate £11.75 £11.00 £11.50
% change year-on-year
+6.81% -4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20300 20960 19771
As % of all contract IT jobs located in London 92.11% 92.90% 92.44%
Number of daily rates quoted 14079 14727 13313
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 382 375 441
Average hourly rate £18.50 £17.50 £20.25
Average hourly rate % change year-on-year
+5.71% -13.58%
90% offered a hourly rate of more than £12.50 £11.50 £12.50
10% offered a hourly rate of more than £50.00 £35.00 £45.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 2 June 2015.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 2 June 2015.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 19 £145 - 3
Romford - 4 - -
Bromley - 2 - - 1
Croydon -8 1 £120 -22.58% 1
Ilford - 1 - -
Southall - 1 - -
Wembley - 1 £95 - 1
Ealing - 1 £110 -
Brentford - 1 £95 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 2 June 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 94 (74.02%) Windows
2 76 (59.84%) Active Directory
3 60 (47.24%) Windows 7
4 57 (44.88%) MS Office
5 55 (43.31%) Microsoft
6 40 (31.50%) Windows XP
7 38 (29.92%) ITIL
8 28 (22.05%) MS Exchange
9 25 (19.69%) MS Excel
10 23 (18.11%) Citrix
11 17 (13.39%) TCP/IP
12 15 (11.81%) Windows 8
13 11 (8.66%) SLA
13 11 (8.66%) Cisco
14 10 (7.87%) LAN
15 9 (7.09%) Remedy
15 9 (7.09%) Microsoft Certification
15 9 (7.09%) Analytical Skills
15 9 (7.09%) Android
16 8 (6.30%) A+ Certification
16 8 (6.30%) NHS
16 8 (6.30%) VPN
16 8 (6.30%) MCSE
16 8 (6.30%) Google
16 8 (6.30%) Incident Management
17 7 (5.51%) VMware
17 7 (5.51%) DNS
17 7 (5.51%) WAN
17 7 (5.51%) DHCP
17 7 (5.51%) Blackberry

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 2 June 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (22.05%) MS Exchange
2 7 (5.51%) Lync
3 6 (4.72%) Exchange Server 2010
4 3 (2.36%) Exchange Server 2007
5 2 (1.57%) Exchange Server 2013
5 2 (1.57%) Blackberry Enterprise Server
6 1 (0.79%) Exchange Server 2003
6 1 (0.79%) JBoss
Applications
1 57 (44.88%) MS Office
2 25 (19.69%) MS Excel
3 2 (1.57%) MS PowerPoint
4 1 (0.79%) MS Visio
4 1 (0.79%) Acrobat
4 1 (0.79%) Adobe Creative Suite
Business Applications
1 1 (0.79%) Remedy ITSM
Cloud Services
1 7 (5.51%) Google Apps
2 2 (1.57%) Office 365
Communications & Networking
1 17 (13.39%) TCP/IP
2 10 (7.87%) LAN
3 8 (6.30%) VPN
4 7 (5.51%) DNS
4 7 (5.51%) WAN
4 7 (5.51%) DHCP
5 6 (4.72%) Wireless
5 6 (4.72%) IP Telephony
5 6 (4.72%) Cisco IPT
6 5 (3.94%) Internet
7 2 (1.57%) VoIP
7 2 (1.57%) Wi-Fi
8 1 (0.79%) Firewall
8 1 (0.79%) Cisco IOS
8 1 (0.79%) Network Security
8 1 (0.79%) Ethernet
8 1 (0.79%) SNMP
8 1 (0.79%) SMTP
8 1 (0.79%) Spanning Tree
8 1 (0.79%) NX-OS
Database & Business Intelligence
1 1 (0.79%) SQL Server
General
1 6 (4.72%) Retail
2 5 (3.94%) Marketing
2 5 (3.94%) Telecoms
2 5 (3.94%) Finance
2 5 (3.94%) Law
2 5 (3.94%) Legal
3 3 (2.36%) Banking
4 2 (1.57%) Investment Banking
4 2 (1.57%) Games
4 2 (1.57%) Advertising
5 1 (0.79%) Publishing
5 1 (0.79%) Dutch Language
5 1 (0.79%) German Language
5 1 (0.79%) Italian Language
5 1 (0.79%) Local Government
Libraries, Frameworks & Software Standards
1 1 (0.79%) Flash
Miscellaneous
1 9 (7.09%) Analytical Skills
2 8 (6.30%) NHS
3 7 (5.51%) Blackberry
3 7 (5.51%) Video Conferencing
4 4 (3.15%) iPhone
5 3 (2.36%) EPoS
6 2 (1.57%) Computer Science
6 2 (1.57%) VLE
6 2 (1.57%) E-Learning
7 1 (0.79%) Smartphone
7 1 (0.79%) Data Integration
7 1 (0.79%) FMCG
Operating Systems
1 94 (74.02%) Windows
2 60 (47.24%) Windows 7
3 40 (31.50%) Windows XP
4 15 (11.81%) Windows 8
5 9 (7.09%) Android
6 7 (5.51%) Windows Server 2008
7 3 (2.36%) Mac OS X
7 3 (2.36%) Windows Server 2012
8 2 (1.57%) Mac OS
8 2 (1.57%) Apple iOS
8 2 (1.57%) Linux
9 1 (0.79%) Windows Vista
9 1 (0.79%) Ubuntu
9 1 (0.79%) Windows Server 2003
9 1 (0.79%) Windows 2000 Server
9 1 (0.79%) CentOS
9 1 (0.79%) Red Hat Enterprise Linux
Processes & Methodologies
1 38 (29.92%) ITIL
2 8 (6.30%) Incident Management
3 7 (5.51%) Time Management
4 4 (3.15%) CRM
4 4 (3.15%) Stakeholder Management
5 3 (2.36%) Service Management
5 3 (2.36%) Information Security
5 3 (2.36%) Project Management
5 3 (2.36%) Stakeholder Engagement
6 2 (1.57%) Configuration Management
6 2 (1.57%) PRINCE2
6 2 (1.57%) Business Intelligence
6 2 (1.57%) Asset Management
6 2 (1.57%) Service Delivery
7 1 (0.79%) ITSM
7 1 (0.79%) Fund Management
7 1 (0.79%) WFM
7 1 (0.79%) Problem Management
7 1 (0.79%) Document Management
7 1 (0.79%) Network Monitoring
Programming Languages
1 1 (0.79%) Java
1 1 (0.79%) JavaScript
1 1 (0.79%) SQL
Qualifications
1 9 (7.09%) Microsoft Certification
2 8 (6.30%) A+ Certification
2 8 (6.30%) MCSE
3 5 (3.94%) Cisco Certification
3 5 (3.94%) CCNA
4 4 (3.15%) Security Cleared
4 4 (3.15%) ITIL Foundation Certificate
5 3 (2.36%) Degree
5 3 (2.36%) MCTS
5 3 (2.36%) MCSA
5 3 (2.36%) MCP
6 2 (1.57%) SC Cleared
6 2 (1.57%) DV Cleared
6 2 (1.57%) PRINCE2 Practitioner
7 1 (0.79%) MCSD
Quality Assurance & Compliance
1 11 (8.66%) SLA
2 5 (3.94%) Sarbanes-Oxley
2 5 (3.94%) Dodd-Frank
System Software
1 76 (59.84%) Active Directory
2 3 (2.36%) XenApp
3 2 (1.57%) VMware Infrastructure
3 2 (1.57%) Terminal Services
Systems Management
1 1 (0.79%) SCCM
Vendors
1 55 (43.31%) Microsoft
2 23 (18.11%) Citrix
3 11 (8.66%) Cisco
4 9 (7.09%) Remedy
5 8 (6.30%) Google
6 7 (5.51%) VMware
7 6 (4.72%) ServiceNow
7 6 (4.72%) HP
8 5 (3.94%) Apple
9 3 (2.36%) Wyse
9 3 (2.36%) LANDesk
9 3 (2.36%) Dell
10 2 (1.57%) Adobe
10 2 (1.57%) Anite
11 1 (0.79%) NetScout
11 1 (0.79%) Altiris
11 1 (0.79%) Brocade
11 1 (0.79%) Reuters
11 1 (0.79%) Bloomberg
11 1 (0.79%) McAfee
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