The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 319 328 312
Rank change year-on-year
+9 -16
Contract jobs requiring a 1st Line Support 80 87 72
As % of all contract IT jobs located in London 0.35% 0.36% 0.34%
As % of the Job Titles category 0.38% 0.39% 0.36%
Number of daily rates quoted 43 32 30
Average daily rate
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£140 £111 £128
Average daily rate % change year-on-year
+25.84% -12.74%
90% offered a daily rate of more than £100 £86 £90
10% offered a daily rate of more than £185 £150 £201
UK excluding London average daily rate £110 £80 £115
% change year-on-year
+37.50% -30.28%
Number of hourly rates quoted 17 31 21
Average hourly rate £11.25 £13.50 £14.25
Average hourly rate % change year-on-year
-16.66% -5.26%
90% offered a hourly rate of more than £9.30 £10.75 £10.00
10% offered a hourly rate of more than £18.00 £20.00 £19.25
UK excluding London average hourly rate £11.63 £11.50 £11.50
% change year-on-year
+1.08% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21087 22357 19760
As % of all contract IT jobs located in London 92.24% 93.08% 93.27%
Number of daily rates quoted 15176 15388 13235
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.62% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 396 386 539
Average hourly rate £17.00 £19.50 £20.00
Average hourly rate % change year-on-year
-12.82% -2.50%
90% offered a hourly rate of more than £11.59 £12.50 £12.50
10% offered a hourly rate of more than £34.18 £39.51 £44.40
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 22 December 2014.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 22 December 2014.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -20 13 £143 +5.55% 4
Chessington - 3 £150 -
Croydon +1 1 £125 +4.16% 1
Grays - - - -
Hounslow - - - -
Surbiton - - - -
Docklands, London - - - -
Wimbledon - - - -
Barnet - - - -
Bromley - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 22 December 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 128 (74.42%) Windows
2 97 (56.40%) Active Directory
3 80 (46.51%) MS Office
4 76 (44.19%) Windows 7
5 68 (39.53%) Microsoft
6 47 (27.33%) MS Excel
6 47 (27.33%) Windows XP
7 44 (25.58%) ITIL
8 31 (18.02%) Blackberry
9 30 (17.44%) Citrix
10 25 (14.53%) Finance
11 21 (12.21%) MS Exchange
12 16 (9.30%) Bloomberg
13 15 (8.72%) Windows 8
14 14 (8.14%) Microsoft Certification
14 14 (8.14%) MS PowerPoint
15 13 (7.56%) TCP/IP
15 13 (7.56%) A+ Certification
15 13 (7.56%) Legal
15 13 (7.56%) Banking
16 12 (6.98%) SharePoint
16 12 (6.98%) Reuters
17 11 (6.40%) IBM Notes
17 11 (6.40%) WAN
17 11 (6.40%) DHCP
17 11 (6.40%) DNS
17 11 (6.40%) Wireless
17 11 (6.40%) Investment Banking
17 11 (6.40%) Windows Server 2008
18 10 (5.81%) Lotus

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 22 December 2014, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (12.21%) MS Exchange
2 12 (6.98%) SharePoint
3 11 (6.40%) IBM Notes
4 9 (5.23%) Exchange Server 2010
5 7 (4.07%) Blackberry Enterprise Server
6 5 (2.91%) Lync
7 3 (1.74%) Exchange Server 2003
8 2 (1.16%) Exchange Server 2007
9 1 (0.58%) SharePoint 2010
9 1 (0.58%) Lotus Domino
9 1 (0.58%) WorkSite
Applications
1 80 (46.51%) MS Office
2 47 (27.33%) MS Excel
3 14 (8.14%) MS PowerPoint
4 2 (1.16%) Spreadsheet
5 1 (0.58%) Acrobat
Business Applications
1 1 (0.58%) Oracle Financials
Cloud Services
1 2 (1.16%) Office 365
2 1 (0.58%) Cloud Computing
2 1 (0.58%) Google Apps
Communications & Networking
1 13 (7.56%) TCP/IP
2 11 (6.40%) Wireless
2 11 (6.40%) WAN
2 11 (6.40%) DHCP
2 11 (6.40%) DNS
3 10 (5.81%) Internet
4 9 (5.23%) LAN
5 8 (4.65%) FTP
6 7 (4.07%) VPN
7 6 (3.49%) VoIP
8 4 (2.33%) IP Telephony
9 3 (1.74%) Cisco IPT
10 2 (1.16%) Firewall
11 1 (0.58%) Wi-Fi
11 1 (0.58%) WLAN
11 1 (0.58%) BIG-IP
Database & Business Intelligence
1 1 (0.58%) MS Access
General
1 25 (14.53%) Finance
2 13 (7.56%) Legal
2 13 (7.56%) Banking
3 11 (6.40%) Investment Banking
4 10 (5.81%) French Language
5 9 (5.23%) Retail
6 7 (4.07%) Law
7 6 (3.49%) Telecoms
8 4 (2.33%) German Language
8 4 (2.33%) Spanish Language
9 2 (1.16%) Marketing
9 2 (1.16%) Multimedia
10 1 (0.58%) Advertising
10 1 (0.58%) Back Office
10 1 (0.58%) Mandarin Language
10 1 (0.58%) Cantonese Language
10 1 (0.58%) Retail Banking
10 1 (0.58%) Portuguese Language
Libraries, Frameworks & Software Standards
1 2 (1.16%) LINQ
2 1 (0.58%) Flash
Miscellaneous
1 31 (18.02%) Blackberry
2 10 (5.81%) Thin Client
2 10 (5.81%) Fat Client
3 9 (5.23%) Smartphone
4 8 (4.65%) Smartcard
5 7 (4.07%) NHS
6 6 (3.49%) iPhone
7 3 (1.74%) Analytical Skills
7 3 (1.74%) Video Conferencing
7 3 (1.74%) Client/Server
7 3 (1.74%) Handset
8 2 (1.16%) Management Information System
8 2 (1.16%) iPad
9 1 (0.58%) Data Protection Act
9 1 (0.58%) SecurID
Operating Systems
1 128 (74.42%) Windows
2 76 (44.19%) Windows 7
3 47 (27.33%) Windows XP
4 15 (8.72%) Windows 8
5 11 (6.40%) Windows Server 2008
6 10 (5.81%) Windows Vista
7 5 (2.91%) Android
7 5 (2.91%) Mac OS
7 5 (2.91%) UNIX
7 5 (2.91%) Windows Server 2003
8 3 (1.74%) Linux
9 2 (1.16%) Solaris
10 1 (0.58%) Windows 2000
10 1 (0.58%) Windows Mobile
10 1 (0.58%) NetWare
Processes & Methodologies
1 44 (25.58%) ITIL
2 10 (5.81%) Incident Management
3 7 (4.07%) Service Delivery
4 4 (2.33%) Time Management
5 3 (1.74%) Information Security
5 3 (1.74%) Service Management
5 3 (1.74%) Problem Management
5 3 (1.74%) Investment Management
6 2 (1.16%) Fund Management
6 2 (1.16%) Asset Management
6 2 (1.16%) Migration
6 2 (1.16%) Network Management
7 1 (0.58%) Root Cause Analysis
7 1 (0.58%) Capacity Management
7 1 (0.58%) Software Deployment
7 1 (0.58%) Service Desk Management
7 1 (0.58%) Performance Analysis
7 1 (0.58%) Data Protection
7 1 (0.58%) Stakeholder Management
7 1 (0.58%) Document Management
Programming Languages
1 4 (2.33%) VBA
2 1 (0.58%) Python
2 1 (0.58%) C++
2 1 (0.58%) SQL
Qualifications
1 14 (8.14%) Microsoft Certification
2 13 (7.56%) A+ Certification
3 9 (5.23%) MCP
3 9 (5.23%) Security Cleared
4 8 (4.65%) MCDST
4 8 (4.65%) MCITP
5 6 (3.49%) ITIL Foundation Certificate
5 6 (3.49%) MCSE
6 4 (2.33%) Degree
7 3 (1.74%) SC Cleared
8 2 (1.16%) BC Cleared
8 2 (1.16%) MCSA
8 2 (1.16%) HNC
8 2 (1.16%) ITIL Certification
8 2 (1.16%) CCNA
8 2 (1.16%) Cisco Certification
9 1 (0.58%) CCNP
9 1 (0.58%) DV Cleared
9 1 (0.58%) MCTS
Quality Assurance & Compliance
1 9 (5.23%) SLA
2 3 (1.74%) Sarbanes-Oxley
2 3 (1.74%) Dodd-Frank
System Software
1 97 (56.40%) Active Directory
2 5 (2.91%) Terminal Services
3 1 (0.58%) VMware ESX
3 1 (0.58%) VMware Infrastructure
Systems Management
1 3 (1.74%) Systems Management Server (SMS)
1 3 (1.74%) SCSM
2 2 (1.16%) SCCM
2 2 (1.16%) DameWare
3 1 (0.58%) Backup Exec
3 1 (0.58%) WSUS
3 1 (0.58%) BMC Marimba
3 1 (0.58%) OpenView Configuration Management
Vendors
1 68 (39.53%) Microsoft
2 30 (17.44%) Citrix
3 16 (9.30%) Bloomberg
4 12 (6.98%) Reuters
5 10 (5.81%) Lotus
6 8 (4.65%) Cisco
6 8 (4.65%) CQG
7 7 (4.07%) Altiris
8 6 (3.49%) HP
9 5 (2.91%) Apple
10 3 (1.74%) Dell
10 3 (1.74%) Intel
10 3 (1.74%) Remedy
11 2 (1.16%) Wyse
11 2 (1.16%) VMware
11 2 (1.16%) Google
11 2 (1.16%) F5
11 2 (1.16%) IBM
11 2 (1.16%) SAP
11 2 (1.16%) CheckPoint
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