The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 328 280 342
Rank change year-on-year
-48 +62
Contract jobs requiring a 1st Line Support 80 133 72
As % of all contract IT jobs located in London 0.35% 0.58% 0.31%
As % of the Job Titles category 0.38% 0.62% 0.33%
Number of daily rates quoted 38 63 23
Average daily rate
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£135 £145 £135
Average daily rate % change year-on-year
-6.89% +7.40%
90% offered a daily rate of more than £95 £92 £100
10% offered a daily rate of more than £190 £185 £259
UK excluding London average daily rate £120 £100 £125
% change year-on-year
+20.00% -20.00%
Number of hourly rates quoted 28 52 28
Average hourly rate £13.00 £11.25 £20.00
Average hourly rate % change year-on-year
+15.55% -43.75%
90% offered a hourly rate of more than £8.50 £9.00 £11.00
10% offered a hourly rate of more than £17.09 £15.00 £27.50
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21039 21285 21609
As % of all contract IT jobs located in London 91.93% 92.89% 92.39%
Number of daily rates quoted 14704 14726 14659
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £610 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 360 384 467
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £11.78 £11.00 £12.22
10% offered a hourly rate of more than £41.20 £35.00 £45.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

1st Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in London

1st Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the London region.

1st Line Support Daily Rate Trend in London

1st Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 6 July 2015.

1st Line Support Daily Rate Histogram in London

1st Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the London region.

1st Line Support Hourly Rate Trend in London

1st Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the London region over the 3 months to 6 July 2015.

1st Line Support Hourly Rate Histogram in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -16 13 £130 +4.00% 6
Romford - 4 - -
Southall - 2 - -
Bromley - 2 - - 1
Ilford - 2 - -
Croydon -14 1 £120 -22.58%
Brentford - 1 £95 -
Wembley - 1 £95 -
Greenwich - 1 - -
Hammersmith - 1 £275 - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in London

For the 6 months to 6 July 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 103 (73.05%) Windows
2 85 (60.28%) Active Directory
3 71 (50.35%) Windows 7
4 60 (42.55%) Microsoft
5 59 (41.84%) MS Office
6 43 (30.50%) ITIL
7 40 (28.37%) Windows XP
8 33 (23.40%) MS Exchange
9 30 (21.28%) MS Excel
10 29 (20.57%) Citrix
11 20 (14.18%) TCP/IP
12 13 (9.22%) Finance
12 13 (9.22%) Microsoft Certification
12 13 (9.22%) Windows 8
13 12 (8.51%) HP
14 11 (7.80%) VMware
14 11 (7.80%) Retail
14 11 (7.80%) SLA
15 10 (7.09%) DNS
15 10 (7.09%) DHCP
15 10 (7.09%) Incident Management
15 10 (7.09%) Android
15 10 (7.09%) Analytical Skills
16 9 (6.38%) Cisco
16 9 (6.38%) Legal
17 8 (5.67%) Blackberry
17 8 (5.67%) Banking
17 8 (5.67%) Apple
17 8 (5.67%) NHS
17 8 (5.67%) Google

1st Line Support
Top Related IT Skills in London by Category

For the 6 months to 6 July 2015, IT contractor jobs across the London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (23.40%) MS Exchange
2 8 (5.67%) Exchange Server 2010
3 5 (3.55%) Lync
4 4 (2.84%) SharePoint
5 3 (2.13%) Exchange Server 2007
5 3 (2.13%) Exchange Server 2013
5 3 (2.13%) Blackberry Enterprise Server
6 1 (0.71%) Exchange Server 2003
6 1 (0.71%) IIS
6 1 (0.71%) JBoss
Applications
1 59 (41.84%) MS Office
2 30 (21.28%) MS Excel
3 5 (3.55%) MS Visio
4 4 (2.84%) MS PowerPoint
5 2 (1.42%) MS Project
6 1 (0.71%) Adobe Creative Suite
Business Applications
1 1 (0.71%) Remedy ITSM
Cloud Services
1 7 (4.96%) Google Apps
2 2 (1.42%) Office 365
Communications & Networking
1 20 (14.18%) TCP/IP
2 10 (7.09%) DHCP
2 10 (7.09%) DNS
3 7 (4.96%) VPN
4 6 (4.26%) LAN
4 6 (4.26%) IP Telephony
5 5 (3.55%) Internet
5 5 (3.55%) WAN
6 4 (2.84%) Wireless
6 4 (2.84%) Cisco IPT
7 2 (1.42%) Wi-Fi
7 2 (1.42%) SSL
7 2 (1.42%) VoIP
8 1 (0.71%) SMTP
8 1 (0.71%) Ethernet
8 1 (0.71%) SNMP
8 1 (0.71%) SAN
8 1 (0.71%) Firewall
8 1 (0.71%) SSH
8 1 (0.71%) Cisco IOS
Database & Business Intelligence
1 4 (2.84%) SQL Server
2 1 (0.71%) SQL Server Reporting Services
2 1 (0.71%) SQL Server 2005
2 1 (0.71%) SQL Server 2008
Development Applications
1 1 (0.71%) JIRA
1 1 (0.71%) SQL Server Management Studio (SSMS)
General
1 13 (9.22%) Finance
2 11 (7.80%) Retail
3 9 (6.38%) Legal
4 8 (5.67%) Banking
5 7 (4.96%) Investment Banking
6 6 (4.26%) Law
7 5 (3.55%) Telecoms
7 5 (3.55%) Marketing
8 3 (2.13%) Advertising
9 2 (1.42%) Games
10 1 (0.71%) Local Government
10 1 (0.71%) Publishing
10 1 (0.71%) Dutch Language
10 1 (0.71%) German Language
10 1 (0.71%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.71%) .NET
Miscellaneous
1 10 (7.09%) Analytical Skills
2 8 (5.67%) NHS
2 8 (5.67%) Blackberry
3 6 (4.26%) Video Conferencing
4 5 (3.55%) iPhone
5 3 (2.13%) EPoS
6 2 (1.42%) E-Learning
6 2 (1.42%) VLE
6 2 (1.42%) Computer Science
7 1 (0.71%) Private Cloud
7 1 (0.71%) Smartphone
7 1 (0.71%) iPad
7 1 (0.71%) PMI
7 1 (0.71%) Handset
7 1 (0.71%) Data Extraction
7 1 (0.71%) Data Integration
7 1 (0.71%) FMCG
Operating Systems
1 103 (73.05%) Windows
2 71 (50.35%) Windows 7
3 40 (28.37%) Windows XP
4 13 (9.22%) Windows 8
5 10 (7.09%) Android
6 8 (5.67%) Windows Server 2008
7 6 (4.26%) Windows Server 2012
7 6 (4.26%) Linux
8 5 (3.55%) Mac OS
9 3 (2.13%) UNIX
9 3 (2.13%) Apple iOS
9 3 (2.13%) Mac OS X
9 3 (2.13%) Windows Server 2003
10 2 (1.42%) Windows 2000 Server
11 1 (0.71%) CentOS
11 1 (0.71%) Red Hat Enterprise Linux
11 1 (0.71%) Ubuntu
11 1 (0.71%) Windows Vista
Processes & Methodologies
1 43 (30.50%) ITIL
2 10 (7.09%) Incident Management
3 7 (4.96%) Service Management
3 7 (4.96%) Time Management
4 5 (3.55%) Stakeholder Engagement
4 5 (3.55%) Project Management
5 4 (2.84%) CRM
6 2 (1.42%) Business Intelligence
6 2 (1.42%) PRINCE2
6 2 (1.42%) Configuration Management
6 2 (1.42%) Information Security
6 2 (1.42%) Asset Management
6 2 (1.42%) Document Management
7 1 (0.71%) WFM
7 1 (0.71%) Fund Management
7 1 (0.71%) Problem Management
7 1 (0.71%) PRINCE
7 1 (0.71%) Service Delivery
7 1 (0.71%) ITSM
7 1 (0.71%) Stakeholder Management
Programming Languages
1 5 (3.55%) SQL
2 1 (0.71%) VB
2 1 (0.71%) VB.NET
2 1 (0.71%) VBA
2 1 (0.71%) Java
2 1 (0.71%) JavaScript
Qualifications
1 13 (9.22%) Microsoft Certification
2 7 (4.96%) MCSE
3 6 (4.26%) A+ Certification
4 5 (3.55%) ITIL Certification
4 5 (3.55%) CCNA
4 5 (3.55%) Cisco Certification
5 4 (2.84%) Security Cleared
5 4 (2.84%) Degree
6 3 (2.13%) ITIL Foundation Certificate
6 3 (2.13%) MCSA
6 3 (2.13%) MCP
6 3 (2.13%) MCTS
7 2 (1.42%) PRINCE2 Practitioner
7 2 (1.42%) SC Cleared
7 2 (1.42%) DV Cleared
8 1 (0.71%) MCSD
8 1 (0.71%) PMP
8 1 (0.71%) PMI Certification
Quality Assurance & Compliance
1 11 (7.80%) SLA
2 3 (2.13%) Sarbanes-Oxley
2 3 (2.13%) Dodd-Frank
System Software
1 85 (60.28%) Active Directory
2 3 (2.13%) VMware Infrastructure
2 3 (2.13%) XenApp
3 2 (1.42%) Terminal Services
4 1 (0.71%) Terminal Server
Systems Management
1 1 (0.71%) SCCM
Vendors
1 60 (42.55%) Microsoft
2 29 (20.57%) Citrix
3 12 (8.51%) HP
4 11 (7.80%) VMware
5 9 (6.38%) Cisco
6 8 (5.67%) Apple
6 8 (5.67%) Google
7 7 (4.96%) Remedy
7 7 (4.96%) ServiceNow
8 5 (3.55%) LANDesk
9 4 (2.84%) Dell
10 3 (2.13%) Wyse
11 2 (1.42%) Anite
11 2 (1.42%) Mitel
11 2 (1.42%) Sun
11 2 (1.42%) Avaya
12 1 (0.71%) CA
12 1 (0.71%) Novell
12 1 (0.71%) Red Hat
12 1 (0.71%) Salesforce.com
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: 4 days ago
London
Connectus
Rate: £9.15 - £11.75 per hour
Posted: 4 days ago
City, London
Eligo Recruitment Ltd
Rate: £90 - £100 per day + Full Benefits Package
Posted: 5 days ago
Bromley, Kent
Hays Finance Technology
Rate: £100.00 - £120.00 per annum
Posted: 5 days ago
London
Marcus Donald People
Rate: £12 - £15 per annum
Posted: 6 days ago