1st Line Support Jobs in London

First Line Support
England > London

The median First Line Support salary in London is £32,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 436 530 742
Rank change year-on-year +94 +212 -185
Permanent jobs requiring a 1st Line Support 72 83 145
As % of all permanent jobs advertised in London 0.31% 0.24% 0.22%
As % of the Job Titles category 0.32% 0.25% 0.22%
Number of salaries quoted 63 72 135
10th Percentile £25,800 £24,100 £21,600
25th Percentile £27,000 £25,000 £23,250
Median annual salary (50th Percentile) £32,500 £28,000 £26,500
Median % change year-on-year +16.07% +5.66% +6.00%
75th Percentile £38,125 £33,750 £29,500
90th Percentile £53,250 £39,500 £33,050
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,209 32,673 64,762
% of permanent jobs with a recognized job title 94.13% 94.98% 96.34%
Number of salaries quoted 16,661 24,068 34,399
10th Percentile £38,000 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support
Job Vacancy Trend in London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support in London

1st Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st Line Support in London.

Salary trend for 1st Line Support in London

1st Line Support
Salary Histogram in London

Salary distribution for jobs citing 1st Line Support in London over the 6 months to 9 May 2024.

Salary histogram for 1st Line Support in London

1st Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +49 14 £30,000 +5.26% 1
West London -7 5 £29,000 -5.69% 2
South London - 2 £28,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 9 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st Line Support in the job title.

1 43 (59.72%) Windows
2 35 (48.61%) Active Directory
2 35 (48.61%) Social Skills
3 31 (43.06%) Customer Service
4 29 (40.28%) Microsoft
5 28 (38.89%) Microsoft Office
5 28 (38.89%) Microsoft 365
6 19 (26.39%) Windows 10
7 18 (25.00%) Finance
8 17 (23.61%) Microsoft Intune
8 17 (23.61%) Apple iOS
9 12 (16.67%) Azure
9 12 (16.67%) Degree
9 12 (16.67%) Linux
9 12 (16.67%) Microsoft Exchange
9 12 (16.67%) ITSM
10 10 (13.89%) Banking
10 10 (13.89%) ITIL
10 10 (13.89%) Microsoft Certification
10 10 (13.89%) Driving Licence
10 10 (13.89%) Problem-Solving
11 9 (12.50%) FIX Protocol
11 9 (12.50%) SCCM
11 9 (12.50%) SQL
11 9 (12.50%) Front Office
12 8 (11.11%) Service Management
12 8 (11.11%) Service Delivery
12 8 (11.11%) Android
12 8 (11.11%) JIRA
12 8 (11.11%) Windows Server

1st Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (16.67%) Microsoft Exchange
2 4 (5.56%) Exchange Server 2010
2 4 (5.56%) Exchange Server 2013
3 2 (2.78%) SharePoint
Applications
1 28 (38.89%) Microsoft Office
2 3 (4.17%) Microsoft Excel
3 2 (2.78%) Microsoft PowerPoint
Business Applications
1 1 (1.39%) Dynamics CRM
Cloud Services
1 28 (38.89%) Microsoft 365
2 12 (16.67%) Azure
3 5 (6.94%) Entra ID
4 4 (5.56%) Amazon EC2
4 4 (5.56%) AWS
5 2 (2.78%) Mimecast
5 2 (2.78%) WhatsApp
6 1 (1.39%) Dynamics 365
6 1 (1.39%) OneDrive
6 1 (1.39%) SaaS
Communications & Networking
1 7 (9.72%) Internet
2 6 (8.33%) Wireless
3 3 (4.17%) TCP/IP
4 2 (2.78%) DHCP
5 1 (1.39%) Cisco IOS
5 1 (1.39%) DNS
5 1 (1.39%) Firewall
5 1 (1.39%) Remote Desktop
Development Applications
1 8 (11.11%) JIRA
General
1 35 (48.61%) Social Skills
2 18 (25.00%) Finance
3 10 (13.89%) Banking
4 9 (12.50%) Front Office
5 7 (9.72%) Analytical Skills
5 7 (9.72%) Law
6 6 (8.33%) Legal
7 1 (1.39%) Back Office
7 1 (1.39%) Manufacturing
7 1 (1.39%) Presentation Skills
7 1 (1.39%) Publishing
7 1 (1.39%) Retail
Libraries, Frameworks & Software Standards
1 9 (12.50%) FIX Protocol
Miscellaneous
1 10 (13.89%) Driving Licence
2 5 (6.94%) Smartphone
3 4 (5.56%) iPad
3 4 (5.56%) iPhone
4 3 (4.17%) Mobile App
5 2 (2.78%) Hedge funds
5 2 (2.78%) Self-Motivation
5 2 (2.78%) Video Conferencing
Operating Systems
1 43 (59.72%) Windows
2 19 (26.39%) Windows 10
3 17 (23.61%) Apple iOS
4 12 (16.67%) Linux
5 8 (11.11%) Android
5 8 (11.11%) Windows Server
6 4 (5.56%) Windows Server 2008
6 4 (5.56%) Windows Server 2012
7 1 (1.39%) Mac OS
7 1 (1.39%) Windows 8
Processes & Methodologies
1 31 (43.06%) Customer Service
2 12 (16.67%) ITSM
3 10 (13.89%) ITIL
3 10 (13.89%) Problem-Solving
4 8 (11.11%) Service Delivery
4 8 (11.11%) Service Management
5 6 (8.33%) Cybersecurity
5 6 (8.33%) Information Security
6 5 (6.94%) Change Control
7 3 (4.17%) Incident Management
8 2 (2.78%) Asset Management
8 2 (2.78%) Collaborative Working
8 2 (2.78%) Project Management
8 2 (2.78%) Security Architecture
8 2 (2.78%) Service Delivery Management
8 2 (2.78%) User Experience
9 1 (1.39%) Break/Fix
9 1 (1.39%) Customer-Centricity
9 1 (1.39%) Infrastructure Engineering
9 1 (1.39%) Tech Ops
Programming Languages
1 9 (12.50%) SQL
Qualifications
1 12 (16.67%) Degree
2 10 (13.89%) Microsoft Certification
3 7 (9.72%) A+ Certification
3 7 (9.72%) MCDST
4 3 (4.17%) Security Cleared
5 2 (2.78%) ITIL Certification
6 1 (1.39%) Computer Science Degree
6 1 (1.39%) MCITP
6 1 (1.39%) MCP
6 1 (1.39%) MCSA
6 1 (1.39%) MOS
6 1 (1.39%) Network+ Certification
Quality Assurance & Compliance
1 5 (6.94%) SLA
System Software
1 35 (48.61%) Active Directory
2 1 (1.39%) VMware Infrastructure
2 1 (1.39%) XenApp
Systems Management
1 17 (23.61%) Microsoft Intune
2 9 (12.50%) SCCM
Vendors
1 29 (40.28%) Microsoft
2 7 (9.72%) Apple
3 5 (6.94%) VMware
4 4 (5.56%) Samsung
5 3 (4.17%) Citrix
5 3 (4.17%) SolarWinds
6 1 (1.39%) Bloomberg
6 1 (1.39%) Cisco
6 1 (1.39%) ConnectWise
6 1 (1.39%) Google
6 1 (1.39%) iManage
6 1 (1.39%) N-able
6 1 (1.39%) ServiceNow
6 1 (1.39%) Sophos