The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / London
Rank 324 317 214
Rank change year-on-year
-7 -103
Permanent jobs requiring a 2nd Line Support 288 390 613
As % of all permanent IT jobs located in London 0.86% 0.96% 1.49%
As % of the Job Titles category 0.90% 1.00% 1.55%
Number of salaries quoted 250 346 556
Median salary £30,000 £29,000 £28,000
Median salary % change year-on-year
+3.44% +3.57%
90% offered a salary of more than £25,000 £22,500 £22,500
10% offered a salary of more than £40,000 £37,750 £40,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year
- +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
31959 39084 39568
As % of all permanent IT jobs located in London 95.65% 96.15% 95.94%
Number of salaries quoted 27021 33692 33443
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,500 £32,500 £31,000
10% offered a salary of more than £82,500 £76,500 £80,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 21 February 2017.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 39 £28,250 -5.04% 10
Croydon +1 6 £37,500 +38.88%
Canary Wharf -11 6 £26,000 +13.04%
Docklands, London -3 3 £29,000 +31.81%
Kingston Upon Thames +17 2 £41,500 +66.00% 1
Clapham - 2 £30,000 -
Uxbridge -8 1 - -
Lewisham - 1 £36,000 -
Bromley - 1 - -
Twickenham - 1 £28,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 21 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 468 (81.39%) Windows
2 353 (61.39%) Active Directory
3 303 (52.70%) Microsoft
4 217 (37.74%) MS Office
5 198 (34.43%) Windows 7
6 185 (32.17%) MS Excel
7 149 (25.91%) MS Exchange
7 149 (25.91%) Windows Server
8 139 (24.17%) Citrix
9 129 (22.43%) ITIL
10 110 (19.13%) Office 365
11 109 (18.96%) Windows Server 2008
12 102 (17.74%) Windows Server 2012
12 102 (17.74%) Finance
13 96 (16.70%) VMware
14 95 (16.52%) Microsoft Certification
14 95 (16.52%) Cisco
15 92 (16.00%) TCP/IP
16 81 (14.09%) Firewall
17 76 (13.22%) Apple
18 70 (12.17%) DNS
18 70 (12.17%) Windows 8
19 69 (12.00%) Windows 10
20 65 (11.30%) SCCM
21 61 (10.61%) DHCP
21 61 (10.61%) LAN
21 61 (10.61%) Blackberry
22 60 (10.43%) Service Management
23 59 (10.26%) MCSE
24 57 (9.91%) WAN

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (25.91%) MS Exchange
2 46 (8.00%) Exchange Server 2013
3 45 (7.83%) Exchange Server 2010
3 45 (7.83%) Skype for Business
4 36 (6.26%) Blackberry Enterprise Server
5 29 (5.04%) SharePoint
6 27 (4.70%) IIS
7 16 (2.78%) Exchange Server 2007
7 16 (2.78%) IBM Notes
8 14 (2.43%) Exchange Server 2003
9 5 (0.87%) BizTalk Server
9 5 (0.87%) IBM Domino
9 5 (0.87%) Tomcat
10 4 (0.70%) WebLogic
11 3 (0.52%) Site Server
11 3 (0.52%) WordPress
12 2 (0.35%) Apache
12 2 (0.35%) CMS
12 2 (0.35%) JBoss
12 2 (0.35%) SharePoint 2010
Applications
1 217 (37.74%) MS Office
2 185 (32.17%) MS Excel
3 14 (2.43%) Adobe Creative Suite
4 10 (1.74%) MS PowerPoint
5 8 (1.39%) Final Cut Pro
6 2 (0.35%) InfoPath
6 2 (0.35%) MS Visio
7 1 (0.17%) AutoCAD
7 1 (0.17%) Mozilla Thunderbird
Business Applications
1 4 (0.70%) Dynamics CRM
2 2 (0.35%) Eikon
2 2 (0.35%) Retail-J
2 2 (0.35%) Visualfiles
3 1 (0.17%) Dynamics AX
3 1 (0.17%) Dynamics NAV
3 1 (0.17%) Infor M3
3 1 (0.17%) Movex
3 1 (0.17%) Northgate Housing
3 1 (0.17%) SAP Business One
Cloud Services
1 110 (19.13%) Office 365
2 6 (1.04%) Microsoft Azure
3 5 (0.87%) Adobe Creative Cloud
3 5 (0.87%) Cloud Computing
4 4 (0.70%) Amazon AWS
5 3 (0.52%) G Suite
6 1 (0.17%) Mimecast
6 1 (0.17%) SaaS
Communications & Networking
1 92 (16.00%) TCP/IP
2 81 (14.09%) Firewall
3 70 (12.17%) DNS
4 61 (10.61%) DHCP
4 61 (10.61%) LAN
5 57 (9.91%) WAN
6 47 (8.17%) VPN
7 41 (7.13%) Internet
8 27 (4.70%) VoIP
9 26 (4.52%) SAN
9 26 (4.52%) Skype
10 20 (3.48%) Wireless
11 13 (2.26%) IP Telephony
12 11 (1.91%) Cisco IOS
12 11 (1.91%) SMTP
13 8 (1.39%) Remote Desktop
14 6 (1.04%) Network Security
14 6 (1.04%) SNMP
14 6 (1.04%) Telnet
15 5 (0.87%) MPLS
Database & Business Intelligence
1 40 (6.96%) SQL Server
2 11 (1.91%) SQL Server 2008
3 10 (1.74%) MySQL
4 9 (1.57%) SQL Server 2012
5 6 (1.04%) SQL Server Reporting Services
6 5 (0.87%) MS Access
6 5 (0.87%) Relational Database
6 5 (0.87%) SQL Server Integration Services
7 4 (0.70%) Big Data
7 4 (0.70%) Hadoop
8 1 (0.17%) Essbase
8 1 (0.17%) FileMaker
8 1 (0.17%) MarkLogic
8 1 (0.17%) NoSQL
8 1 (0.17%) Oracle Database
8 1 (0.17%) Oracle Reports
8 1 (0.17%) PostgreSQL
8 1 (0.17%) QlikView
8 1 (0.17%) RDBMS
Development Applications
1 4 (0.70%) JIRA
2 1 (0.17%) Git (software)
2 1 (0.17%) SQL Server Management Studio (SSMS)
2 1 (0.17%) Subversion
2 1 (0.17%) Team Foundation Server
2 1 (0.17%) Visual Studio
General
1 102 (17.74%) Finance
2 55 (9.57%) Law
3 34 (5.91%) Retail
4 31 (5.39%) Banking
5 30 (5.22%) Legal
6 23 (4.00%) Telecoms
7 17 (2.96%) Front Office
8 8 (1.39%) Financial Institution
9 7 (1.22%) Retail Banking
10 6 (1.04%) Advertising
10 6 (1.04%) Marketing
10 6 (1.04%) Publishing
11 3 (0.52%) Back Office
11 3 (0.52%) Investment Banking
12 2 (0.35%) Games
12 2 (0.35%) German Language
13 1 (0.17%) Billing
13 1 (0.17%) French Language
13 1 (0.17%) Private Banking
Libraries, Frameworks & Software Standards
1 17 (2.96%) Software Packaging
2 11 (1.91%) .NET
2 11 (1.91%) HTML
3 10 (1.74%) ASP.NET
4 8 (1.39%) XML
5 7 (1.22%) CSS
6 6 (1.04%) jQuery
6 6 (1.04%) Web Services
7 5 (0.87%) ASP.NET MVC
8 4 (0.70%) ASP.NET MVC 5
8 4 (0.70%) HTML5
8 4 (0.70%) Twitter Bootstrap
9 3 (0.52%) REST
9 3 (0.52%) XSL
10 2 (0.35%) FIX Protocol
10 2 (0.35%) J2EE
10 2 (0.35%) SOAP
11 1 (0.17%) .NET Framework
11 1 (0.17%) JSON
11 1 (0.17%) WCF
Miscellaneous
1 61 (10.61%) Blackberry
2 35 (6.09%) iPhone
3 31 (5.39%) Analytical Skills
4 23 (4.00%) Driving Licence
5 22 (3.83%) Smartphone
6 20 (3.48%) iPad
7 18 (3.13%) Video Conferencing
8 8 (1.39%) Management Information System
9 7 (1.22%) Client/Server
9 7 (1.22%) Computer Science
10 6 (1.04%) Fixed Income
10 6 (1.04%) Foreign Exchange (FX)
10 6 (1.04%) Handset
10 6 (1.04%) Public Cloud
11 5 (0.87%) Data Centre
11 5 (0.87%) iSeries
11 5 (0.87%) User Experience
12 4 (0.70%) Derivative
12 4 (0.70%) PMI
13 3 (0.52%) Thin Client
Operating Systems
1 468 (81.39%) Windows
2 198 (34.43%) Windows 7
3 149 (25.91%) Windows Server
4 109 (18.96%) Windows Server 2008
5 102 (17.74%) Windows Server 2012
6 70 (12.17%) Windows 8
7 69 (12.00%) Windows 10
8 39 (6.78%) Android
9 37 (6.43%) Windows XP
10 34 (5.91%) Windows Server 2003
11 30 (5.22%) Mac OS X
12 29 (5.04%) Mac OS
13 28 (4.87%) Linux
14 25 (4.35%) Apple iOS
15 10 (1.74%) Unix
16 5 (0.87%) Windows Vista
17 4 (0.70%) Solaris
18 1 (0.17%) VMS
18 1 (0.17%) Windows Mobile
18 1 (0.17%) Windows Phone
Processes & Methodologies
1 129 (22.43%) ITIL
2 60 (10.43%) Service Management
3 27 (4.70%) Change Control
4 25 (4.35%) Workflow
5 22 (3.83%) Continuous Improvement
6 20 (3.48%) Incident Management
6 20 (3.48%) Mentoring
7 19 (3.30%) Problem Management
8 17 (2.96%) Change Management
9 15 (2.61%) Asset Management
10 13 (2.26%) ITSM
10 13 (2.26%) Line Management
10 13 (2.26%) Root Cause Analysis
10 13 (2.26%) Service Delivery
10 13 (2.26%) Time Management
11 12 (2.09%) Agile Software Development
11 12 (2.09%) CRM
12 10 (1.74%) Statistics
13 9 (1.57%) Systems Analysis
13 9 (1.57%) Wealth Management
Programming Languages
1 45 (7.83%) SQL
2 11 (1.91%) PowerShell
3 9 (1.57%) C#
4 4 (0.70%) Java
4 4 (0.70%) JavaScript
4 4 (0.70%) Perl
4 4 (0.70%) Python
4 4 (0.70%) VB
4 4 (0.70%) VBA
5 3 (0.52%) Bash Shell
6 2 (0.35%) C
6 2 (0.35%) T-SQL
7 1 (0.17%) Google Apps Script
7 1 (0.17%) PHP
7 1 (0.17%) PL/SQL
7 1 (0.17%) Shell Script
7 1 (0.17%) VB.NET
7 1 (0.17%) XAML
Qualifications
1 95 (16.52%) Microsoft Certification
2 59 (10.26%) MCSE
3 40 (6.96%) MCP
4 38 (6.61%) Degree
5 30 (5.22%) MCITP
6 19 (3.30%) CCNA
6 19 (3.30%) Cisco Certification
7 18 (3.13%) ITIL Certification
7 18 (3.13%) MCSA
8 10 (1.74%) MCTS
9 9 (1.57%) A+ Certification
9 9 (1.57%) MCDST
10 4 (0.70%) GNVQ
10 4 (0.70%) Network+ Certification
10 4 (0.70%) PMI Certification
11 3 (0.52%) DBS Check
12 2 (0.35%) MOS
12 2 (0.35%) VMware Certified Professional (VCP)
13 1 (0.17%) DV Cleared
13 1 (0.17%) NVQ Level 3
Quality Assurance & Compliance
1 53 (9.22%) SLA
2 4 (0.70%) ISO 9001
2 4 (0.70%) QA
3 2 (0.35%) COBIT
3 2 (0.35%) ISO/IEC 27001
4 1 (0.17%) Data Quality
4 1 (0.17%) Sarbanes-Oxley
4 1 (0.17%) SSAE 16
System Software
1 353 (61.39%) Active Directory
2 54 (9.39%) VMware Infrastructure
3 52 (9.04%) Hyper-V
4 46 (8.00%) XenApp
5 26 (4.52%) XenDesktop
6 21 (3.65%) vSphere
7 4 (0.70%) Microsoft App-V
7 4 (0.70%) Terminal Services
7 4 (0.70%) Virtual Desktop
8 2 (0.35%) VMware Workstation
9 1 (0.17%) Microsoft Virtual Server
9 1 (0.17%) Postfix
9 1 (0.17%) Squid
9 1 (0.17%) Virtual Servers
9 1 (0.17%) VMware ESXi
9 1 (0.17%) XenServer
Systems Management
1 65 (11.30%) SCCM
2 16 (2.78%) WSUS
3 13 (2.26%) NetBackup
4 8 (1.39%) SCOM
5 6 (1.04%) Backup Exec
6 5 (0.87%) AirWatch
7 3 (0.52%) Jamf Pro
7 3 (0.52%) McAfee ePO
8 2 (0.35%) Norton AntiVirus
9 1 (0.17%) Control-M
9 1 (0.17%) FortiGate
9 1 (0.17%) Microsoft Data Protection Manager
9 1 (0.17%) Nagios
9 1 (0.17%) SCSM
9 1 (0.17%) SCVMM
9 1 (0.17%) ServiceCenter
9 1 (0.17%) XenMobile
9 1 (0.17%) ZENworks
Vendors
1 303 (52.70%) Microsoft
2 139 (24.17%) Citrix
3 96 (16.70%) VMware
4 95 (16.52%) Cisco
5 76 (13.22%) Apple
6 25 (4.35%) Avaya
7 23 (4.00%) Adobe
8 22 (3.83%) Mitel
9 19 (3.30%) HP
9 19 (3.30%) Sage
10 17 (2.96%) Dell
10 17 (2.96%) Meraki
10 17 (2.96%) Twitter
11 16 (2.78%) Lotus
12 15 (2.61%) SonicWALL
13 14 (2.43%) iManage
13 14 (2.43%) Veeam
14 13 (2.26%) IBM
15 10 (1.74%) Salesforce.com
15 10 (1.74%) Veritas
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 6 hours ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 9 hours ago
City, London
Itecco
Salary: £45000 per annum + Overtime + On-call paid
Posted: Yesterday
City, London
Ashdown IT
Salary: £30000 - £35000 per annum
Posted: Yesterday
City, London
Marcus Donald People
Salary: £32000 - £35000 per annum, Benefits Company Benefits
Posted: Yesterday
South East London
Involved Solutions Ltd
Salary: £29000 - £34000 per annum + Benefits
Posted: Yesterday
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 3 days ago
London
Talent International
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 40k per year + Benefits
Posted: 6 days ago
City of London
Think IT Recruitment Limted
Salary: £27000 - £32000 per annum
Posted: 6 days ago
London
Zorba Consulting Limited
Salary: £25k - 28k per year + benefits
Posted: 5 days ago
London
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 6 days ago
City, London
Ashdown IT
Salary: £25000 - £28000 per annum + 25 days holidays, healthcare, etc.
Posted: 6 days ago
London
Etech Partners
Salary: Up to £40,000 per annum + Benefits
Posted: 5 days ago
Central London / West End
Dot Ones
Salary: From £26,000 to £32,000 per annum
Posted: 6 days ago
East London
Cardonet
Salary: From £22,000 to £26,000 per annum
Posted: 6 days ago
Central London / West End
H&R Talent
Salary: From £35,000 to £38,000 per annum
Posted: 6 days ago
London, W11
Corriculo
Salary: to £28,000 + Fantastic Benefits & Working Environment
Posted: 7 days ago
Ealing
Talent Point
Salary: £20000.00 - £28000.00 per annum + Bonus + Benefits
Posted: 11 days ago
London
Talent Point
Salary: £28000.00 - £30000.00 per annum
Posted: 11 days ago
Hammersmith
Talent Point
Salary: £20000.00 - £28000.00 per annum + Bonus + Benefits
Posted: 11 days ago
London
Stanley Davis Group
Salary: From £23,000 to £26,000 per annum
Posted: 18 days ago
Kingston Upon Thames, Surrey
CPS Group UK
Salary: £26000 - £32000 per annum + Excellent Benefits
Posted: 5 days ago
London
Bluetown Online LTD
Salary: £27000 - £30000 per annum
Posted: 12 days ago
Hammersmith
Talent Point
Salary: £20000.00 - £27000.00 per annum + Bonus + Benefits
Posted: 18 days ago
City, London
Sanderson
Salary: £30000 - £55000 per annum
Posted: 7 days ago
London
Recruitment Genius Ltd
Salary: £25000 - £30000 per annum
Posted: 17 days ago
City, London
IT Lab
Salary: Up to £32,000 per annum dependent on experience
Posted: 20 days ago
West London
Anonymous
Salary: £30,000 per annum Discretionary Bonus Scheme & Company Pension Scheme
Posted: 15 days ago