The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 July 2016 with a comparison to same period over 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 319 304 305
Rank change year-on-year
-15 +1
Permanent jobs requiring a 2nd Line Support 341 465 465
As % of all permanent IT jobs located in London 0.87% 1.05% 0.96%
As % of the Job Titles category 0.90% 1.09% 1.00%
Number of salaries quoted 316 434 427
Median salary £30,000 £28,500 £28,750
Median salary % change year-on-year
+5.26% -0.86%
90% offered a salary of more than £23,000 £22,500 £23,500
10% offered a salary of more than £39,750 £38,500 £39,100
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37695 42483 46604
As % of all permanent IT jobs located in London 95.70% 95.64% 95.84%
Number of salaries quoted 32773 35948 39098
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 July 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +34 54 £32,000 +12.28% 7
Docklands, London +9 8 - -
Coulsdon +2 8 £23,000 -
Harrow +10 6 £30,000 +17.64%
Kingston Upon Thames +10 6 £29,500 +7.27% 2
Croydon -12 4 £26,500 +6.00%
Wimbledon - 4 £32,500 -
Romford - 3 £27,500 -
Canary Wharf - 3 £26,500 -
Bromley +3 2 £32,500 +44.44%
Hammersmith - 2 £27,250 -
Twickenham +18 1 £22,500 -18.18%
Uxbridge +2 1 £25,000 +19.04%
Brentford - 1 £31,500 - 2
Enfield - 1 £22,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 551 (78.27%) Windows
2 418 (59.38%) Active Directory
3 307 (43.61%) Microsoft
4 256 (36.36%) MS Office
5 242 (34.38%) Windows 7
6 214 (30.40%) Windows Server
7 184 (26.14%) MS Exchange
8 183 (25.99%) ITIL
9 162 (23.01%) MS Excel
10 152 (21.59%) VMware
11 133 (18.89%) Citrix
12 124 (17.61%) Windows Server 2008
13 113 (16.05%) LAN
14 112 (15.91%) TCP/IP
15 109 (15.48%) WAN
16 108 (15.34%) Windows Server 2012
17 106 (15.06%) Office 365
18 102 (14.49%) VMware Infrastructure
19 97 (13.78%) SQL
20 96 (13.64%) Finance
21 93 (13.21%) Microsoft Certification
22 91 (12.93%) Windows 8
23 89 (12.64%) SLA
24 87 (12.36%) Firewall
25 86 (12.22%) Cisco
26 82 (11.65%) Exchange Server 2013
27 78 (11.08%) VPN
27 78 (11.08%) DNS
27 78 (11.08%) VoIP
28 77 (10.94%) Apple

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 184 (26.14%) MS Exchange
2 82 (11.65%) Exchange Server 2013
3 77 (10.94%) Exchange Server 2010
4 52 (7.39%) Skype for Business
5 43 (6.11%) Exchange Server 2007
6 41 (5.82%) IIS
6 41 (5.82%) SharePoint
7 30 (4.26%) Blackberry Enterprise Server
8 18 (2.56%) Exchange Server 2003
9 11 (1.56%) Apache
10 8 (1.14%) IBM Notes
11 6 (0.85%) CMS
12 5 (0.71%) Exchange Server 2000
13 4 (0.57%) Drupal
14 2 (0.28%) IBM Domino
14 2 (0.28%) WordPress
15 1 (0.14%) JBoss
15 1 (0.14%) SharePoint 2010
15 1 (0.14%) SharePoint 2013
Applications
1 256 (36.36%) MS Office
2 162 (23.01%) MS Excel
3 34 (4.83%) MS Visio
4 21 (2.98%) MS PowerPoint
5 7 (0.99%) Adobe Creative Suite
6 1 (0.14%) Acrobat
6 1 (0.14%) Adobe After Effects
6 1 (0.14%) CINEMA 4D
6 1 (0.14%) InfoPath
6 1 (0.14%) Photoshop
Business Applications
1 6 (0.85%) Remedy ITSM
2 5 (0.71%) Dynamics CRM
3 4 (0.57%) Oracle Applications
4 3 (0.43%) Hi Portfolio
5 2 (0.28%) Dynamics AX
6 1 (0.14%) Eagle PACE
6 1 (0.14%) Eikon
6 1 (0.14%) Infor M3
6 1 (0.14%) Markit EDM
6 1 (0.14%) Movex
6 1 (0.14%) SAP Business One
6 1 (0.14%) thinkFolio
Cloud Services
1 106 (15.06%) Office 365
2 8 (1.14%) Amazon AWS
3 5 (0.71%) Google Apps
4 4 (0.57%) SaaS
5 3 (0.43%) Google Drive
5 3 (0.43%) Microsoft Azure
6 2 (0.28%) Cloud Computing
7 1 (0.14%) Azure Active Directory
7 1 (0.14%) Mimecast
Communications & Networking
1 113 (16.05%) LAN
2 112 (15.91%) TCP/IP
3 109 (15.48%) WAN
4 87 (12.36%) Firewall
5 78 (11.08%) DNS
5 78 (11.08%) VoIP
5 78 (11.08%) VPN
6 62 (8.81%) DHCP
7 48 (6.82%) Wireless
8 31 (4.40%) Internet
9 28 (3.98%) Remote Desktop
10 21 (2.98%) SAN
11 17 (2.41%) ADSL
11 17 (2.41%) Broadband
12 16 (2.27%) LLU
13 11 (1.56%) NAS
14 10 (1.42%) IP Telephony
15 9 (1.28%) Cisco IOS
16 7 (0.99%) Skype
16 7 (0.99%) VLAN
Database & Business Intelligence
1 52 (7.39%) SQL Server
2 9 (1.28%) MySQL
2 9 (1.28%) SQL Server Reporting Services
3 5 (0.71%) Relational Database
3 5 (0.71%) SQL Server 2008
4 4 (0.57%) MarkLogic
5 3 (0.43%) Informix
5 3 (0.43%) PostgreSQL
5 3 (0.43%) SQL Server 2005
5 3 (0.43%) SQL Server 2012
5 3 (0.43%) SQL Server Integration Services
6 2 (0.28%) MS Access
7 1 (0.14%) SQL Server 2000
7 1 (0.14%) SQL Server 2014
Development Applications
1 9 (1.28%) JIRA
2 4 (0.57%) MSI
3 1 (0.14%) Git (software)
3 1 (0.14%) Subversion
General
1 96 (13.64%) Finance
2 66 (9.38%) Telecoms
3 52 (7.39%) Legal
4 42 (5.97%) Law
5 28 (3.98%) Retail
6 24 (3.41%) Banking
7 16 (2.27%) Financial Institution
7 16 (2.27%) Marketing
8 13 (1.85%) Advertising
9 11 (1.56%) Back Office
10 8 (1.14%) German Language
11 7 (0.99%) Local Government
12 6 (0.85%) Publishing
13 5 (0.71%) French Language
13 5 (0.71%) Front Office
14 3 (0.43%) Corporate Banking
14 3 (0.43%) Dutch Language
14 3 (0.43%) Private Banking
14 3 (0.43%) Retail Banking
14 3 (0.43%) Spanish Language
Libraries, Frameworks & Software Standards
1 21 (2.98%) Web Services
2 16 (2.27%) .NET
3 15 (2.13%) XML
4 14 (1.99%) HTML
5 11 (1.56%) ASP.NET
5 11 (1.56%) CSS
5 11 (1.56%) X-Windows
6 5 (0.71%) FIX Protocol
6 5 (0.71%) XSL
7 4 (0.57%) ASP.NET Web Forms
8 2 (0.28%) Sass
8 2 (0.28%) Software Packaging
9 1 (0.14%) Django
9 1 (0.14%) jQuery
9 1 (0.14%) REST
9 1 (0.14%) V-Ray
Miscellaneous
1 74 (10.51%) Blackberry
2 60 (8.52%) iPhone
3 39 (5.54%) Analytical Skills
4 30 (4.26%) Smartphone
5 23 (3.27%) Driving Licence
6 19 (2.70%) Video Conferencing
7 17 (2.41%) Computer Science
8 13 (1.85%) iPad
9 11 (1.56%) Client/Server
10 10 (1.42%) iSeries
11 9 (1.28%) Data Centre
12 8 (1.14%) Hedge funds
13 7 (0.99%) Management Information System
14 6 (0.85%) Performance Metrics
14 6 (0.85%) Replication
15 5 (0.71%) Fat Client
15 5 (0.71%) Foreign Exchange (FX)
15 5 (0.71%) Private Cloud
15 5 (0.71%) Thin Client
16 4 (0.57%) User Experience
Operating Systems
1 551 (78.27%) Windows
2 242 (34.38%) Windows 7
3 214 (30.40%) Windows Server
4 124 (17.61%) Windows Server 2008
5 108 (15.34%) Windows Server 2012
6 91 (12.93%) Windows 8
7 74 (10.51%) Windows Server 2003
8 57 (8.10%) Android
9 52 (7.39%) Linux
9 52 (7.39%) Mac OS X
9 52 (7.39%) Windows 10
10 50 (7.10%) Windows XP
11 32 (4.55%) Windows Vista
12 28 (3.98%) Apple iOS
13 25 (3.55%) Unix
14 11 (1.56%) Mac OS
15 7 (0.99%) Solaris
15 7 (0.99%) Windows 2000 Server
15 7 (0.99%) Windows Phone
16 4 (0.57%) Windows Mobile
Processes & Methodologies
1 183 (25.99%) ITIL
2 54 (7.67%) Change Management
3 42 (5.97%) Kalman Filter
4 41 (5.82%) Patch Management
5 36 (5.11%) Incident Management
6 27 (3.84%) Change Control
7 26 (3.69%) Service Management
8 25 (3.55%) Problem Management
9 22 (3.13%) Service Delivery
10 20 (2.84%) Email Filtering
11 17 (2.41%) Asset Management
12 16 (2.27%) Mobile Device Management
13 15 (2.13%) CRM
13 15 (2.13%) ITSM
14 14 (1.99%) Document Management
14 14 (1.99%) Line Management
14 14 (1.99%) Project Management
15 13 (1.85%) Time Management
15 13 (1.85%) Workflow
16 12 (1.70%) Continuous Improvement
Programming Languages
1 97 (13.78%) SQL
2 25 (3.55%) C
3 14 (1.99%) PowerShell
4 11 (1.56%) C#
5 9 (1.28%) VB
6 6 (0.85%) JavaScript
6 6 (0.85%) PHP
7 4 (0.57%) Perl
8 3 (0.43%) Java
8 3 (0.43%) PL/SQL
9 2 (0.28%) Bash Shell
9 2 (0.28%) C++
9 2 (0.28%) Python
9 2 (0.28%) Shell Script
9 2 (0.28%) SPARQL
10 1 (0.14%) Korn
10 1 (0.14%) Tcl
10 1 (0.14%) T-SQL
10 1 (0.14%) VB6
10 1 (0.14%) XPath
Qualifications
1 93 (13.21%) Microsoft Certification
2 63 (8.95%) MCSE
3 44 (6.25%) MCP
4 42 (5.97%) Degree
5 41 (5.82%) MCSA
6 29 (4.12%) ITIL Certification
7 28 (3.98%) CCNA
7 28 (3.98%) Cisco Certification
8 20 (2.84%) MCITP
9 11 (1.56%) MCDST
10 7 (0.99%) Security Cleared
11 4 (0.57%) NVQ Level 3
12 3 (0.43%) A+ Certification
12 3 (0.43%) CompTIA Security+
12 3 (0.43%) SC Cleared
12 3 (0.43%) Security+ Certification
13 2 (0.28%) ITIL Foundation Certificate
13 2 (0.28%) JNCIA
13 2 (0.28%) Network+ Certification
14 1 (0.14%) DBS Check
Quality Assurance & Compliance
1 89 (12.64%) SLA
2 9 (1.28%) ISO/IEC 27001
3 3 (0.43%) COBIT
3 3 (0.43%) ISO 9000
3 3 (0.43%) ISO/IEC 20000
System Software
1 418 (59.38%) Active Directory
2 102 (14.49%) VMware Infrastructure
3 50 (7.10%) Hyper-V
4 33 (4.69%) XenApp
5 25 (3.55%) Terminal Services
6 24 (3.41%) XenDesktop
7 9 (1.28%) Microsoft App-V
8 8 (1.14%) BitLocker
9 7 (0.99%) Virtual Servers
10 5 (0.71%) VMware ESX
10 5 (0.71%) vSphere
11 4 (0.57%) Virtual Machines
12 3 (0.43%) Microsoft Virtual Server
12 3 (0.43%) qmail
12 3 (0.43%) Squid
12 3 (0.43%) Virtual Desktop
13 2 (0.28%) Firmware
13 2 (0.28%) XenServer
14 1 (0.14%) Shibboleth
14 1 (0.14%) Terminal Server
Systems Management
1 32 (4.55%) SCCM
2 8 (1.14%) Backup Exec
2 8 (1.14%) FortiGate
3 7 (0.99%) Casper Suite
4 5 (0.71%) Icinga
4 5 (0.71%) Nagios
5 4 (0.57%) AirWatch
6 3 (0.43%) Opsview
6 3 (0.43%) WSUS
6 3 (0.43%) ZABBIX
7 2 (0.28%) Cacti
7 2 (0.28%) NetBackup
7 2 (0.28%) Norton AntiVirus
7 2 (0.28%) SafeCom
7 2 (0.28%) SCOM
7 2 (0.28%) Systems Management Server (SMS)
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) Failover Clustering
8 1 (0.14%) HP SIM
8 1 (0.14%) McAfee ePO
Vendors
1 307 (43.61%) Microsoft
2 152 (21.59%) VMware
3 133 (18.89%) Citrix
4 86 (12.22%) Cisco
5 77 (10.94%) Apple
6 52 (7.39%) Dell
7 48 (6.82%) HP
8 32 (4.55%) Avaya
9 22 (3.13%) Oracle
10 19 (2.70%) IBM
11 13 (1.85%) Bloomberg
11 13 (1.85%) ServiceNow
12 12 (1.70%) Mitel
13 11 (1.56%) Adobe
13 11 (1.56%) Google
14 10 (1.42%) Interwoven
14 10 (1.42%) SonicWALL
14 10 (1.42%) Sophos
15 9 (1.28%) Reuters
16 8 (1.14%) Salesforce.com
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 17 hours ago
London
Clearwater People Solutions
Salary: £28000 - £35000 Per Annum + benefits
Posted: Yesterday
London
Lorien Resourcing
Posted: Yesterday
London
Cyber Team
Salary: From £35,000 to £40,000 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: COMPETITIVE SALARY
Posted: 2 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £30000 - £33000 per annum + benefits
Posted: 3 days ago
Brentford, Middlesex
Marcus Donald People
Salary: £21000 - £23000 per annum
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 3 days ago
London
MillsHill
Salary: £0 - £35,000 per year
Posted: 3 days ago
City, London
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
Brentford, Middlesex
Marcus Donald People
Salary: £21000 - £23000 per annum
Posted: 6 days ago
London
Refreshing Recruitment
Salary: £28000 - £32000 per annum + Comprehensive Benefits
Posted: 6 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 5 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £25000 - £26000 per annum + excellent benefits
Posted: 6 days ago
London
Exsurgo
Salary: £25k - 35k per year + 20% Bonus/Package
Posted: 7 days ago
City of London
IQ Telecom
Salary: £30000.0000 - £35000.0000 per annum
Posted: 14 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £30k - 35k per year
Posted: 10 days ago
London
Nigel Frank International Ltd
Salary: £30000 - £32000 per annum + Bonus
Posted: 23 days ago
City of London
Interquest - IQ Tech
Salary: £38000 - £44000 per annum + pension, healthcare
Posted: 13 days ago
West London
Clarion Communication IT
Salary: £30,000 per annum
Posted: 20 days ago
London
Sanderson
Salary: £25000 - £30000 per annum
Posted: 22 days ago
London
Huxley
Salary: competitive
Posted: 25 days ago
London
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 24 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
London
Bluetown Online LTD
Salary: £30000 per annum
Posted: 8 days ago