The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 271 322 367
Rank change year-on-year
+51 +45
Permanent jobs requiring a 2nd Line Support 468 414 281
As % of all permanent IT jobs located in London 1.05% 0.84% 0.62%
As % of the Job Titles category 1.12% 0.90% 0.66%
Number of salaries quoted 425 372 231
Average salary £28,500 £27,500 £28,500
Average salary % change year-on-year
+3.63% -3.50%
90% offered a salary of more than £22,500 £22,500 £22,550
10% offered a salary of more than £39,400 £38,000 £40,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41825 45977 42442
As % of all permanent IT jobs located in London 93.60% 93.83% 93.96%
Number of salaries quoted 35281 38040 35854
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £31,750 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 April 2015.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +51 71 £31,000 +3.33% 11
Croydon +21 21 £25,000 +6.38% 1
Docklands, London 0 18 £32,000 -39.04%
Hillingdon - 6 £27,500 -
Uxbridge -3 4 £23,500 -32.85%
Sidcup - 3 £32,500 -
Greenford - 3 £41,000 -
Bromley +8 2 £24,750 +15.11%
Edgware 0 2 £27,250 +12.37%
Brentford -8 2 £26,750 -0.92%
Feltham - 2 £27,500 -
Hounslow +14 1 £30,000 +9.09%
Kingston Upon Thames -3 1 £29,000 +61.11%
Romford -3 1 £25,000 +6.38%
Wimbledon -9 1 - -
Chiswick - 1 £26,000 -
Twickenham - 1 £32,500 -
Wembley - 1 £25,000 -
Ealing - 1 £22,500 -
Ilford - 1 £26,500 -
Hayes - 1 £42,500 -
Bexley - 1 £28,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 28 April 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 744 (80.61%) Windows
2 484 (52.44%) Active Directory
3 473 (51.25%) Microsoft
4 354 (38.35%) MS Office
5 281 (30.44%) MS Exchange
6 278 (30.12%) MS Excel
7 261 (28.28%) Windows 7
8 246 (26.65%) ITIL
9 213 (23.08%) Blackberry
10 197 (21.34%) Windows Server 2008
11 191 (20.69%) Windows XP
12 178 (19.28%) Windows Server 2003
12 178 (19.28%) VMware
13 176 (19.07%) Finance
14 175 (18.96%) Cisco
15 173 (18.74%) Firewall
16 154 (16.68%) Citrix
17 151 (16.36%) VPN
18 147 (15.93%) LAN
19 146 (15.82%) TCP/IP
19 146 (15.82%) Microsoft Certification
20 139 (15.06%) Windows 8
21 131 (14.19%) Windows Server 2012
22 130 (14.08%) DNS
23 128 (13.87%) Apple
24 123 (13.33%) Exchange Server 2010
25 119 (12.89%) WAN
26 112 (12.13%) VMware Infrastructure
27 101 (10.94%) SLA
28 97 (10.51%) SQL

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 28 April 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 281 (30.44%) MS Exchange
2 123 (13.33%) Exchange Server 2010
3 91 (9.86%) Exchange Server 2013
4 72 (7.80%) Exchange Server 2007
5 69 (7.48%) Blackberry Enterprise Server
6 52 (5.63%) Exchange Server 2003
7 51 (5.53%) IIS
8 33 (3.58%) SharePoint
9 32 (3.47%) Lync
10 18 (1.95%) IBM Notes
11 13 (1.41%) WorkSite
12 12 (1.30%) Apache
13 6 (0.65%) SharePoint 2010
14 4 (0.43%) Tomcat
14 4 (0.43%) WebSphere
15 3 (0.33%) JBoss
15 3 (0.33%) WebLogic
15 3 (0.33%) WebSphere Application Server
16 2 (0.22%) LiveLink
16 2 (0.22%) SAS
Applications
1 354 (38.35%) MS Office
2 278 (30.12%) MS Excel
3 42 (4.55%) MS PowerPoint
4 12 (1.30%) Adobe Creative Suite
5 4 (0.43%) InDesign
6 3 (0.33%) Acrobat
7 2 (0.22%) MS Project
7 2 (0.22%) MS Visio
7 2 (0.22%) InfoPath
8 1 (0.11%) Final Cut Pro
8 1 (0.11%) Photoshop
Business Applications
1 4 (0.43%) Dynamics CRM
2 2 (0.22%) Oracle Applications
2 2 (0.22%) HiPortfolio
2 2 (0.22%) Dynamics NAV
3 1 (0.11%) SAP Oil and Gas
3 1 (0.11%) Agresso
Cloud Services
1 47 (5.09%) Office 365
2 7 (0.76%) SaaS
3 5 (0.54%) Mimecast
3 5 (0.54%) Google Apps
4 4 (0.43%) Google Drive
5 3 (0.33%) Symantec.cloud
6 2 (0.22%) Microsoft Azure
6 2 (0.22%) Cloud Computing
Communications & Networking
1 173 (18.74%) Firewall
2 151 (16.36%) VPN
3 147 (15.93%) LAN
4 146 (15.82%) TCP/IP
5 130 (14.08%) DNS
6 119 (12.89%) WAN
7 82 (8.88%) DHCP
8 75 (8.13%) VoIP
9 52 (5.63%) Internet
10 41 (4.44%) SAN
11 34 (3.68%) Broadband
12 31 (3.36%) Cisco IOS
13 25 (2.71%) SMTP
14 24 (2.60%) Network Security
15 23 (2.49%) Wireless
16 22 (2.38%) Wi-Fi
16 22 (2.38%) LLU
17 21 (2.28%) POP3
18 18 (1.95%) Cisco ASA
19 16 (1.73%) DSL
Database & Business Intelligence
1 72 (7.80%) SQL Server
2 7 (0.76%) SQL Server 2012
3 4 (0.43%) Essbase
3 4 (0.43%) Oracle Database
4 3 (0.33%) Relational Database
4 3 (0.33%) SQL Server 2008
4 3 (0.33%) MySQL
5 2 (0.22%) FileMaker
5 2 (0.22%) Data Warehouse
5 2 (0.22%) Data Mining
6 1 (0.11%) SQL Server Integration Services
6 1 (0.11%) PostgreSQL
Development Applications
1 3 (0.33%) Toad
2 2 (0.22%) Git (software)
2 2 (0.22%) Subversion
2 2 (0.22%) JIRA
General
1 176 (19.07%) Finance
2 75 (8.13%) Telecoms
3 71 (7.69%) Law
4 52 (5.63%) Banking
5 45 (4.88%) Legal
6 26 (2.82%) Retail
7 12 (1.30%) Back Office
8 11 (1.19%) Advertising
9 10 (1.08%) Investment Banking
9 10 (1.08%) Marketing
10 9 (0.98%) German Language
11 8 (0.87%) Games
12 6 (0.65%) Financial Institution
13 5 (0.54%) French Language
13 5 (0.54%) Manufacturing
14 4 (0.43%) Publishing
14 4 (0.43%) Front Office
14 4 (0.43%) Spanish Language
15 3 (0.33%) Russian Language
15 3 (0.33%) Italian Language
Libraries, Frameworks & Software Standards
1 29 (3.14%) HTML
2 21 (2.28%) .NET
2 21 (2.28%) XML
3 14 (1.52%) CSS
4 9 (0.98%) ASP.NET
5 6 (0.65%) Middleware
6 4 (0.43%) COM
6 4 (0.43%) Web Services
7 3 (0.33%) .NET Framework
7 3 (0.33%) XSL
8 2 (0.22%) FIX Protocol
9 1 (0.11%) LINQ
9 1 (0.11%) Software Packaging
9 1 (0.11%) Application Packaging
9 1 (0.11%) XSLT
9 1 (0.11%) SAML
9 1 (0.11%) WebSphere MQ
Miscellaneous
1 213 (23.08%) Blackberry
2 46 (4.98%) iPhone
3 42 (4.55%) Analytical Skills
4 23 (2.49%) iPad
4 23 (2.49%) CMDB
5 20 (2.17%) Management Information System
6 15 (1.63%) PDA
7 14 (1.52%) Mathematics
8 12 (1.30%) Digital Media
9 11 (1.19%) Hedge funds
10 10 (1.08%) Client/Server
11 9 (0.98%) Computer Science
11 9 (0.98%) EPoS
12 8 (0.87%) Video Conferencing
13 6 (0.65%) Enterprise Software
14 5 (0.54%) User Experience
14 5 (0.54%) Smartphone
14 5 (0.54%) Derivative
14 5 (0.54%) NHS
15 4 (0.43%) Handset
Operating Systems
1 744 (80.61%) Windows
2 261 (28.28%) Windows 7
3 197 (21.34%) Windows Server 2008
4 191 (20.69%) Windows XP
5 178 (19.28%) Windows Server 2003
6 139 (15.06%) Windows 8
7 131 (14.19%) Windows Server 2012
8 81 (8.78%) Android
9 69 (7.48%) Apple iOS
10 67 (7.26%) Mac OS X
11 64 (6.93%) Windows Vista
12 63 (6.83%) Linux
13 32 (3.47%) Mac OS
14 27 (2.93%) UNIX
15 22 (2.38%) Solaris
16 14 (1.52%) Windows 2000
16 14 (1.52%) AIX
17 12 (1.30%) Red Hat Enterprise Linux
18 7 (0.76%) Debian
19 6 (0.65%) Ubuntu
Processes & Methodologies
1 246 (26.65%) ITIL
2 46 (4.98%) Incident Management
3 41 (4.44%) Problem Management
4 34 (3.68%) Service Delivery
4 34 (3.68%) CRM
5 33 (3.58%) Service Management
6 27 (2.93%) Kalman Filter
7 21 (2.28%) Change Control
8 19 (2.06%) Project Planning
9 16 (1.73%) Root Cause Analysis
10 15 (1.63%) Change Management
10 15 (1.63%) Migration
10 15 (1.63%) Mentoring
11 13 (1.41%) Time Management
12 12 (1.30%) Configuration Management
12 12 (1.30%) Asset Management
13 10 (1.08%) Mobile Device Management
13 10 (1.08%) Load Balancing
14 9 (0.98%) Logistics
14 9 (0.98%) Document Management
Programming Languages
1 97 (10.51%) SQL
2 28 (3.03%) JavaScript
3 27 (2.93%) C
4 21 (2.28%) PowerShell
5 13 (1.41%) C#
6 11 (1.19%) PHP
7 9 (0.98%) Perl
7 9 (0.98%) Java
8 6 (0.65%) Python
9 5 (0.54%) VB
10 4 (0.43%) T-SQL
10 4 (0.43%) VBScript
10 4 (0.43%) VBA
10 4 (0.43%) Ruby
11 3 (0.33%) Bash Shell
11 3 (0.33%) PL/SQL
11 3 (0.33%) Objective-C
12 2 (0.22%) C++
12 2 (0.22%) XPath
13 1 (0.11%) VB.NET
Qualifications
1 146 (15.82%) Microsoft Certification
2 90 (9.75%) MCSE
3 82 (8.88%) Degree
4 74 (8.02%) MCP
5 73 (7.91%) CCNA
5 73 (7.91%) Cisco Certification
6 47 (5.09%) MCSA
6 47 (5.09%) MCITP
7 26 (2.82%) ITIL Certification
8 22 (2.38%) MCTS
9 16 (1.73%) A+ Certification
9 16 (1.73%) MCDST
10 13 (1.41%) CCNP
11 12 (1.30%) ITIL Foundation Certificate
12 6 (0.65%) VMware Certified Professional (VCP)
13 4 (0.43%) Citrix Certification
13 4 (0.43%) HNC
13 4 (0.43%) HND
13 4 (0.43%) MOS
14 3 (0.33%) JNCIS
Quality Assurance & Compliance
1 101 (10.94%) SLA
2 1 (0.11%) ISO/IEC 27001
2 1 (0.11%) ISO 9001
2 1 (0.11%) Sarbanes-Oxley
System Software
1 484 (52.44%) Active Directory
2 112 (12.13%) VMware Infrastructure
3 47 (5.09%) Hyper-V
4 28 (3.03%) XenApp
5 25 (2.71%) Terminal Services
6 11 (1.19%) Terminal Server
7 10 (1.08%) vSphere
8 9 (0.98%) VMware Workstation
9 5 (0.54%) VMware ESXi
10 4 (0.43%) Citrix Presentation Server
11 1 (0.11%) Xen
11 1 (0.11%) XenServer
11 1 (0.11%) XenDesktop
11 1 (0.11%) ISA Server
11 1 (0.11%) VMware ESX
11 1 (0.11%) Microsoft App-V
Systems Management
1 38 (4.12%) SCCM
2 18 (1.95%) WSUS
2 18 (1.95%) Backup Exec
3 14 (1.52%) Norton AntiVirus
4 9 (0.98%) FortiGate
5 6 (0.65%) Symantec Endpoint Protection
6 5 (0.54%) Nagios
7 4 (0.43%) DameWare
7 4 (0.43%) Symantec Enterprise Vault
7 4 (0.43%) Opsview
8 3 (0.33%) AirWatch
8 3 (0.33%) Casper Suite
9 2 (0.22%) NetBackup
10 1 (0.11%) McAfee ePO
10 1 (0.11%) SCVMM
10 1 (0.11%) ZENworks
Vendors
1 473 (51.25%) Microsoft
2 178 (19.28%) VMware
3 175 (18.96%) Cisco
4 154 (16.68%) Citrix
5 128 (13.87%) Apple
6 94 (10.18%) HP
7 53 (5.74%) Bloomberg
8 43 (4.66%) Dell
9 41 (4.44%) Mitel
9 41 (4.44%) Avaya
9 41 (4.44%) Reuters
9 41 (4.44%) Symantec
10 25 (2.71%) Juniper
11 22 (2.38%) BT
11 22 (2.38%) Oracle
12 21 (2.28%) Nokia
13 19 (2.06%) Red Hat
13 19 (2.06%) Adobe
14 18 (1.95%) Lotus
15 17 (1.84%) Wyse
City, London
AWD Recruitment
Salary: £24,000 - £35,000 + Benefits
Posted: 13 hours ago
City, London
Burns Sheehan
Salary: £40000 - £46000 per annum + Bonus
Posted: 14 hours ago
London
Refreshing Recruitment
Salary: £45000 - £50000 per annum + bens
Posted: 14 hours ago
London
Refreshing Recruitment
Salary: £35000 - £42000 per annum + huge bens and staff discount
Posted: 14 hours ago
Central London / West End
Edison Hill Ltd
Salary: From £28,000 to £32,000 per annum
Posted: 18 hours ago
City, London
ReThink Recruitment
Salary: £26000.00 - £28000.00 per annum + bonus + benefits
Posted: 20 hours ago
City, London
Evolution Recruitment Solutions
Salary: Between 20000 and 24000
Posted: 20 hours ago
City, London
Evolution Recruitment Solutions
Salary: Up to 28000
Posted: 20 hours ago
City, London
Edison Hill Ltd
Salary: From £23,000 to £26,000 per annum and benefits
Posted: 21 hours ago
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: 3 days ago
London
2Source Talent
Salary: Up to £30,000 per annum + Benefits
Posted: 3 days ago
City, London
IT IN BUSINESS
Salary: Up to £40,000 per annum + bonus + benefits + reviews
Posted: 4 days ago
London
Information Technology Services
Salary: £40k - 45k per year + benefits
Posted: 4 days ago
Central London / West End
Latcom Ltd
Salary: From £33,000 to £36,000 per annum
Posted: 4 days ago
Central London / West End
Nationwide People Ltd
Salary: £200 - £225 Per Day
Posted: 4 days ago
Enfield, Middlesex
Ashdown IT
Salary: £21000 per annum
Posted: 5 days ago
London
Burns Sheehan
Salary: £40000 - £50000 per annum + Benefits
Posted: 5 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 5 days ago
City, London
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: 6 days ago
London
Atech Support
Salary: From £25,000 to £35,000 per annum depending on experience
Posted: 10 days ago