The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 326 281 307
Rank change year-on-year
-45 +26
Permanent jobs requiring a 2nd Line Support 362 488 485
As % of all permanent IT jobs located in London 0.91% 1.09% 0.98%
As % of the Job Titles category 0.95% 1.14% 1.02%
Number of salaries quoted 329 450 448
Median salary £30,000 £29,000 £28,000
Median salary % change year-on-year
+3.44% +3.57%
90% offered a salary of more than £22,500 £23,000 £22,500
10% offered a salary of more than £38,000 £38,500 £38,150
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38177 42950 47461
As % of all permanent IT jobs located in London 95.67% 95.70% 95.99%
Number of salaries quoted 33215 36341 39768
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 29 June 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 56 £32,000 +6.66% 8
Docklands, London +11 8 - -
Harrow +8 6 £30,000 +17.64%
Kingston Upon Thames 0 6 £28,250 +7.61% 1
Coulsdon +2 4 £24,000 +4.34%
Croydon -15 4 £24,500 -2.00% 1
Canary Wharf - 4 £30,750 -
Romford -11 3 £27,500 +10.00%
Hammersmith - 3 £32,000 -
Wimbledon - 3 £33,500 -
Uxbridge +8 2 £25,500 +4.08%
Twickenham +15 1 £22,500 -30.76%
Brentford +6 1 £31,500 +17.75%
Enfield +2 1 £27,000 +3.84%
Beckenham - 1 £25,000 -
Bromley - 1 £32,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 29 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 574 (78.31%) Windows
2 412 (56.21%) Active Directory
3 333 (45.43%) Microsoft
4 280 (38.20%) MS Office
5 267 (36.43%) Windows 7
6 215 (29.33%) Windows Server
7 191 (26.06%) MS Exchange
8 185 (25.24%) ITIL
9 152 (20.74%) MS Excel
10 151 (20.60%) VMware
11 139 (18.96%) Citrix
12 127 (17.33%) Windows Server 2008
13 113 (15.42%) LAN
14 111 (15.14%) Office 365
15 110 (15.01%) WAN
15 110 (15.01%) Windows Server 2012
16 108 (14.73%) TCP/IP
17 103 (14.05%) Windows 8
18 102 (13.92%) VMware Infrastructure
19 100 (13.64%) Microsoft Certification
20 96 (13.10%) Firewall
21 94 (12.82%) SQL
22 92 (12.55%) Finance
23 91 (12.41%) VPN
24 87 (11.87%) Cisco
25 86 (11.73%) Exchange Server 2013
26 81 (11.05%) SLA
27 79 (10.78%) Blackberry
28 77 (10.50%) Telecoms
29 76 (10.37%) Apple

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 191 (26.06%) MS Exchange
2 86 (11.73%) Exchange Server 2013
3 75 (10.23%) Exchange Server 2010
4 52 (7.09%) Skype for Business
5 41 (5.59%) Exchange Server 2007
6 39 (5.32%) IIS
7 38 (5.18%) SharePoint
8 31 (4.23%) Blackberry Enterprise Server
9 16 (2.18%) Exchange Server 2003
10 11 (1.50%) Apache
11 9 (1.23%) Exchange Server 2000
12 7 (0.95%) IBM Notes
13 6 (0.82%) CMS
14 4 (0.55%) Drupal
15 3 (0.41%) WordPress
16 2 (0.27%) IBM Domino
17 1 (0.14%) Confluence
17 1 (0.14%) JBoss
17 1 (0.14%) SharePoint 2010
17 1 (0.14%) SharePoint 2013
Applications
1 280 (38.20%) MS Office
2 152 (20.74%) MS Excel
3 37 (5.05%) MS Visio
4 21 (2.86%) MS PowerPoint
5 11 (1.50%) Adobe Creative Suite
6 1 (0.14%) Acrobat
6 1 (0.14%) Adobe After Effects
6 1 (0.14%) CINEMA 4D
6 1 (0.14%) InfoPath
6 1 (0.14%) Photoshop
Business Applications
1 5 (0.68%) Dynamics CRM
2 4 (0.55%) Oracle Applications
2 4 (0.55%) Remedy ITSM
3 3 (0.41%) Fredhopper
3 3 (0.41%) Magento
4 2 (0.27%) Dynamics AX
4 2 (0.27%) Hi Portfolio
4 2 (0.27%) ION MarketView
5 1 (0.14%) Eagle PACE
5 1 (0.14%) Infor M3
5 1 (0.14%) Markit EDM
5 1 (0.14%) Movex
5 1 (0.14%) SAP Business One
5 1 (0.14%) thinkFolio
Cloud Services
1 111 (15.14%) Office 365
2 8 (1.09%) Amazon AWS
3 5 (0.68%) Cloud Computing
4 4 (0.55%) Microsoft Azure
5 3 (0.41%) Mimecast
6 1 (0.14%) Azure Active Directory
6 1 (0.14%) Google Apps
6 1 (0.14%) IaaS
6 1 (0.14%) SaaS
Communications & Networking
1 113 (15.42%) LAN
2 110 (15.01%) WAN
3 108 (14.73%) TCP/IP
4 96 (13.10%) Firewall
5 91 (12.41%) VPN
6 74 (10.10%) DNS
7 73 (9.96%) VoIP
8 62 (8.46%) DHCP
9 48 (6.55%) Wireless
10 30 (4.09%) Internet
11 27 (3.68%) Remote Desktop
12 23 (3.14%) SAN
13 19 (2.59%) Broadband
14 17 (2.32%) ADSL
15 16 (2.18%) LLU
16 13 (1.77%) NAS
17 9 (1.23%) Fibre Channel
17 9 (1.23%) IP Telephony
17 9 (1.23%) iSCSI
18 8 (1.09%) VLAN
Database & Business Intelligence
1 50 (6.82%) SQL Server
2 12 (1.64%) MySQL
2 12 (1.64%) SQL Server Reporting Services
3 5 (0.68%) Relational Database
3 5 (0.68%) SQL Server 2008
4 4 (0.55%) MarkLogic
5 3 (0.41%) Informix
5 3 (0.41%) PostgreSQL
5 3 (0.41%) SQL Server 2005
5 3 (0.41%) SQL Server 2012
6 2 (0.27%) SQL Server Integration Services
7 1 (0.14%) MS Access
7 1 (0.14%) SQL Server 2000
7 1 (0.14%) SQL Server 2014
Development Applications
1 14 (1.91%) JIRA
2 3 (0.41%) Git (software)
2 3 (0.41%) Subversion
3 2 (0.27%) MSI
General
1 92 (12.55%) Finance
2 77 (10.50%) Telecoms
3 50 (6.82%) Legal
4 46 (6.28%) Law
5 32 (4.37%) Retail
6 21 (2.86%) Banking
7 18 (2.46%) Advertising
8 16 (2.18%) Marketing
9 13 (1.77%) Financial Institution
10 8 (1.09%) Back Office
10 8 (1.09%) Publishing
11 7 (0.95%) German Language
11 7 (0.95%) Local Government
12 4 (0.55%) French Language
12 4 (0.55%) Retail Banking
13 3 (0.41%) Corporate Banking
13 3 (0.41%) Front Office
13 3 (0.41%) Pharmaceutical
13 3 (0.41%) Private Banking
14 2 (0.27%) Spanish Language
Libraries, Frameworks & Software Standards
1 18 (2.46%) Web Services
1 18 (2.46%) XML
2 14 (1.91%) .NET
3 13 (1.77%) HTML
4 9 (1.23%) CSS
5 8 (1.09%) ASP.NET
6 6 (0.82%) X-Windows
7 4 (0.55%) ASP.NET Web Forms
8 3 (0.41%) XSL
9 2 (0.27%) Sass
9 2 (0.27%) Software Packaging
10 1 (0.14%) Django
10 1 (0.14%) FreeSWITCH
10 1 (0.14%) V-Ray
Miscellaneous
1 79 (10.78%) Blackberry
2 69 (9.41%) iPhone
3 34 (4.64%) Analytical Skills
4 33 (4.50%) Video Conferencing
5 31 (4.23%) Smartphone
6 21 (2.86%) Driving Licence
7 17 (2.32%) Computer Science
8 15 (2.05%) iPad
9 13 (1.77%) Client/Server
9 13 (1.77%) Data Centre
10 8 (1.09%) iSeries
11 7 (0.95%) EPoS
12 6 (0.82%) Foreign Exchange (FX)
12 6 (0.82%) Hedge funds
12 6 (0.82%) Replication
13 5 (0.68%) Fat Client
13 5 (0.68%) Mathematics
13 5 (0.68%) Private Cloud
13 5 (0.68%) Thin Client
14 4 (0.55%) Management Information System
Operating Systems
1 574 (78.31%) Windows
2 267 (36.43%) Windows 7
3 215 (29.33%) Windows Server
4 127 (17.33%) Windows Server 2008
5 110 (15.01%) Windows Server 2012
6 103 (14.05%) Windows 8
7 68 (9.28%) Windows Server 2003
8 58 (7.91%) Android
9 57 (7.78%) Windows 10
10 56 (7.64%) Mac OS X
11 51 (6.96%) Linux
12 50 (6.82%) Windows XP
13 29 (3.96%) Apple iOS
14 28 (3.82%) Windows Vista
15 18 (2.46%) Unix
16 12 (1.64%) Windows 2000 Server
17 8 (1.09%) Mac OS
18 6 (0.82%) Solaris
18 6 (0.82%) Windows Phone
19 3 (0.41%) Windows Mobile
Processes & Methodologies
1 185 (25.24%) ITIL
2 50 (6.82%) Patch Management
3 46 (6.28%) Change Management
4 40 (5.46%) Kalman Filter
5 36 (4.91%) Incident Management
6 25 (3.41%) Change Control
7 22 (3.00%) CRM
7 22 (3.00%) Problem Management
7 22 (3.00%) Service Management
8 21 (2.86%) Service Delivery
9 18 (2.46%) Email Filtering
10 17 (2.32%) Document Management
11 16 (2.18%) ITIL V3
11 16 (2.18%) Mobile Device Management
12 15 (2.05%) Mentoring
13 14 (1.91%) Asset Management
13 14 (1.91%) ITSM
13 14 (1.91%) Time Management
14 12 (1.64%) Continuous Improvement
14 12 (1.64%) Disaster Recovery
Programming Languages
1 94 (12.82%) SQL
2 23 (3.14%) C
3 19 (2.59%) PowerShell
4 8 (1.09%) C#
5 7 (0.95%) PHP
5 7 (0.95%) VB
6 6 (0.82%) JavaScript
7 3 (0.41%) Java
7 3 (0.41%) Perl
7 3 (0.41%) XPath
8 2 (0.27%) PL/SQL
8 2 (0.27%) Shell Script
8 2 (0.27%) SPARQL
9 1 (0.14%) Bash Shell
9 1 (0.14%) C++
9 1 (0.14%) Korn
9 1 (0.14%) Python
9 1 (0.14%) VB6
9 1 (0.14%) VBA
Qualifications
1 100 (13.64%) Microsoft Certification
2 62 (8.46%) MCSE
3 49 (6.68%) Degree
4 44 (6.00%) MCP
4 44 (6.00%) MCSA
5 31 (4.23%) CCNA
5 31 (4.23%) Cisco Certification
6 29 (3.96%) ITIL Certification
7 23 (3.14%) MCITP
8 13 (1.77%) MCDST
9 8 (1.09%) Security Cleared
10 4 (0.55%) SC Cleared
11 3 (0.41%) A+ Certification
11 3 (0.41%) Citrix Certification
11 3 (0.41%) CompTIA Security+
11 3 (0.41%) JNCIS
11 3 (0.41%) NVQ Level 3
11 3 (0.41%) Security+ Certification
12 2 (0.27%) ITIL Foundation Certificate
12 2 (0.27%) Network+ Certification
Quality Assurance & Compliance
1 81 (11.05%) SLA
2 6 (0.82%) ISO/IEC 27001
3 3 (0.41%) COBIT
3 3 (0.41%) ISO/IEC 20000
4 1 (0.14%) QA
System Software
1 412 (56.21%) Active Directory
2 102 (13.92%) VMware Infrastructure
3 52 (7.09%) Hyper-V
4 33 (4.50%) XenApp
5 27 (3.68%) XenDesktop
6 26 (3.55%) Terminal Services
7 8 (1.09%) BitLocker
8 7 (0.95%) Microsoft App-V
8 7 (0.95%) Virtual Servers
9 6 (0.82%) VMware ESX
10 5 (0.68%) vSphere
11 3 (0.41%) Microsoft Virtual Server
11 3 (0.41%) qmail
11 3 (0.41%) Virtual Desktop
12 2 (0.27%) Firmware
12 2 (0.27%) Squid
12 2 (0.27%) Xen
12 2 (0.27%) XenServer
13 1 (0.14%) Shibboleth
13 1 (0.14%) Terminal Server
Systems Management
1 41 (5.59%) SCCM
2 8 (1.09%) Backup Exec
3 6 (0.82%) Casper Suite
3 6 (0.82%) Norton AntiVirus
4 5 (0.68%) Icinga
4 5 (0.68%) Nagios
5 4 (0.55%) AirWatch
5 4 (0.55%) FortiGate
6 3 (0.41%) Cisco UCCX
6 3 (0.41%) Opsview
6 3 (0.41%) ZABBIX
7 2 (0.27%) Cacti
7 2 (0.27%) NetBackup
7 2 (0.27%) SafeCom
7 2 (0.27%) SCOM
7 2 (0.27%) Systems Management Server (SMS)
7 2 (0.27%) WSUS
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) Control-M
8 1 (0.14%) Failover Clustering
Vendors
1 333 (45.43%) Microsoft
2 151 (20.60%) VMware
3 139 (18.96%) Citrix
4 87 (11.87%) Cisco
5 76 (10.37%) Apple
6 47 (6.41%) HP
7 46 (6.28%) Dell
8 31 (4.23%) Avaya
9 20 (2.73%) Oracle
10 16 (2.18%) Adobe
11 14 (1.91%) IBM
12 13 (1.77%) Interwoven
13 11 (1.50%) Bloomberg
13 11 (1.50%) Mitel
13 11 (1.50%) SonicWALL
13 11 (1.50%) Symantec
14 10 (1.36%) iManage
14 10 (1.36%) Remedy
14 10 (1.36%) ServiceNow
15 8 (1.09%) Salesforce.com
London
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: 7 hours ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 17 hours ago
East London
Latcom Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 8 hours ago
London
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 10 hours ago
East London
Connect Support Services Ltd
Posted: 16 hours ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £34,000 per annum
Posted: Yesterday
London
Refreshing Recruitment
Salary: £32000 - £40000 per annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 4 days ago
South West London
First Point
Salary: £28000.00 - £33000.00 per annum
Posted: 5 days ago
City, London
Vantage Recruitment Solutions Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
London
Tria Recruitment
Salary: £4000 - £32000 per annum + Benefits
Posted: 5 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 6 days ago
Central London / West End
Araya Partners Ltd
Salary: From £35,000 to £45,000 per annum Salary is approx 35-45k base + bonus
Posted: 6 days ago
London
Robert Walters UK
Salary: £40000 - £44000 per annum
Posted: 5 days ago
Central London / West End
Hemmersbach UK
Salary: Competitive Salary + Benefits
Posted: 12 days ago
Croydon, Surrey
Complete Tech Limited
Salary: Up to £23,000 per annum
Posted: 6 days ago
London
Reward Recruitment
Salary: From £20,000 to £28,000 per annum
Posted: 2 days ago
London
Give A Grad A Go
Salary: £28k - 35k per year
Posted: 16 days ago
City of London
Deerfoot IT Resources Ltd
Salary: £18000 - £23000 per annum + benefits
Posted: 19 days ago
Central London / West End
Bordier UK
Salary: From £20,000 to £25,000 per annum plus benefits
Posted: 27 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
City of London
Venturi
Salary: £70000 - £80000.00 per annum + bonus and full benefits
Posted: 8 days ago
City of London
AWD online
Salary: £32,000 - £35,000 + Benefits
Posted: 21 days ago
City of London
Energon Global
Salary: £20000 - £30000 per annum + Bonus + Benefits
Posted: 26 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Pension, Bonus Sceme
Posted: 22 days ago