The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 326 373 345
Rank change year-on-year
+47 -28
Permanent jobs requiring a 2nd Line Support 366 235 337
As % of all permanent IT jobs located in London 0.76% 0.53% 0.66%
As % of the Job Titles category 0.82% 0.57% 0.70%
Number of salaries quoted 334 195 263
Average salary £28,625 £29,000 £27,500
Average salary % change year-on-year
-1.29% +5.45%
90% offered a salary of more than £23,500 £22,000 £22,500
10% offered a salary of more than £39,550 £40,000 £35,800
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44902 41422 48468
As % of all permanent IT jobs located in London 93.32% 93.47% 94.55%
Number of salaries quoted 37717 34598 42154
Average salary £52,500 £52,500 £51,500
Average salary % change year-on-year
- +1.94%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 31 July 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +39 78 £28,500 -5.00% 8
Docklands, London +10 15 £31,750 -
Wimbledon - 7 £42,500 -
Surbiton - 5 £27,000 -
Sidcup - 3 £31,000 -
Hammersmith - 3 £21,500 -
Croydon - 3 £27,500 - 1
Uxbridge +1 2 £35,000 - 1
Bromley -16 2 £24,500 +2.08%
Hounslow -18 2 £31,250 +20.19%
Chislehurst - 2 £28,000 -
Bexley - 2 £27,000 -
Edgware +2 1 £26,000 -
Canary Wharf 0 1 £37,500 +19.04%
Kingston Upon Thames -20 1 £50,000 +127.27%
Dagenham - 1 £30,000 -
Brentford - 1 £24,500 -
West Drayton - 1 £32,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 31 July 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 654 (84.50%) Windows
2 482 (62.27%) Active Directory
3 376 (48.58%) Microsoft
4 368 (47.55%) MS Office
5 266 (34.37%) Windows 7
6 243 (31.40%) Windows XP
7 232 (29.97%) MS Exchange
8 220 (28.42%) MS Excel
9 207 (26.74%) Windows Server 2008
10 191 (24.68%) Blackberry
11 182 (23.51%) ITIL
12 165 (21.32%) Citrix
13 164 (21.19%) Finance
14 162 (20.93%) Microsoft Certification
15 157 (20.28%) Windows Server 2003
16 124 (16.02%) SQL
17 122 (15.76%) TCP/IP
18 119 (15.37%) VMware
19 111 (14.34%) DNS
20 109 (14.08%) Windows 8
21 107 (13.82%) Cisco
22 102 (13.18%) Exchange Server 2010
23 96 (12.40%) DHCP
24 90 (11.63%) SLA
25 89 (11.50%) Apple
25 89 (11.50%) Firewall
26 87 (11.24%) SQL Server
27 82 (10.59%) Degree
27 82 (10.59%) VMware Infrastructure
28 81 (10.47%) MCP

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 31 July 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 232 (29.97%) MS Exchange
2 102 (13.18%) Exchange Server 2010
3 80 (10.34%) Blackberry Enterprise Server
4 69 (8.91%) Exchange Server 2007
5 59 (7.62%) IIS
6 48 (6.20%) Exchange Server 2003
7 42 (5.43%) SharePoint
8 30 (3.88%) Exchange Server 2013
9 18 (2.33%) IBM Notes
10 15 (1.94%) Lync
11 7 (0.90%) Exchange Server 2000
12 6 (0.78%) Apache
13 4 (0.52%) WorkSite
14 2 (0.26%) SharePoint 2013
15 1 (0.13%) Tomcat
15 1 (0.13%) Lotus Domino
15 1 (0.13%) WebSphere
15 1 (0.13%) K2 blackpearl
15 1 (0.13%) SharePoint 2010
15 1 (0.13%) Confluence
Applications
1 368 (47.55%) MS Office
2 220 (28.42%) MS Excel
3 23 (2.97%) MS PowerPoint
4 8 (1.03%) MS Visio
5 7 (0.90%) MS Project
6 2 (0.26%) InfoPath
7 1 (0.13%) Acrobat
Business Applications
1 3 (0.39%) Dynamics CRM
2 2 (0.26%) SAP Business One
2 2 (0.26%) Remedy ITSM
3 1 (0.13%) Agresso
3 1 (0.13%) SAP Oil and Gas
Cloud Services
1 32 (4.13%) Office 365
2 7 (0.90%) Google Apps
3 6 (0.78%) SaaS
4 2 (0.26%) Cloud Computing
5 1 (0.13%) PaaS
Communications & Networking
1 122 (15.76%) TCP/IP
2 111 (14.34%) DNS
3 96 (12.40%) DHCP
4 89 (11.50%) Firewall
5 76 (9.82%) LAN
6 59 (7.62%) WAN
7 57 (7.36%) VPN
8 43 (5.56%) Internet
9 36 (4.65%) Wireless
10 28 (3.62%) VoIP
11 23 (2.97%) HTTP
12 22 (2.84%) Intranet
13 21 (2.71%) LDAP
14 19 (2.45%) SAN
15 17 (2.20%) ADSL
16 14 (1.81%) NAS
17 9 (1.16%) IP Telephony
18 8 (1.03%) Cisco IOS
18 8 (1.03%) Wi-Fi
18 8 (1.03%) FTP
Database & Business Intelligence
1 87 (11.24%) SQL Server
2 24 (3.10%) SQL Server 2005
3 17 (2.20%) SQL Server 2000
4 10 (1.29%) Crystal Reports
5 8 (1.03%) SQL Server 2008
6 7 (0.90%) MySQL
7 2 (0.26%) PostgreSQL
7 2 (0.26%) Informix
8 1 (0.13%) Oracle Reports
8 1 (0.13%) Data Mining
8 1 (0.13%) SQL Server Reporting Services
8 1 (0.13%) SQL Server Integration Services
8 1 (0.13%) Hadoop
8 1 (0.13%) Relational Database
8 1 (0.13%) Big Data
8 1 (0.13%) Oracle Database
Development Applications
1 3 (0.39%) JIRA
2 1 (0.13%) Visual Studio
2 1 (0.13%) MSI
General
1 164 (21.19%) Finance
2 58 (7.49%) Law
3 57 (7.36%) Banking
4 42 (5.43%) Legal
5 19 (2.45%) Telecoms
6 14 (1.81%) Retail
7 13 (1.68%) Marketing
8 10 (1.29%) Publishing
9 8 (1.03%) Local Government
9 8 (1.03%) Financial Institution
9 8 (1.03%) Advertising
10 6 (0.78%) Investment Banking
10 6 (0.78%) Front Office
11 4 (0.52%) Mandarin Language
11 4 (0.52%) German Language
11 4 (0.52%) Back Office
12 3 (0.39%) Games
13 2 (0.26%) Japanese Language
14 1 (0.13%) Manufacturing
14 1 (0.13%) Electronics
Libraries, Frameworks & Software Standards
1 38 (4.91%) .NET
2 23 (2.97%) ASP.NET
3 18 (2.33%) .NET Framework
3 18 (2.33%) Software Packaging
4 10 (1.29%) FIX Protocol
5 8 (1.03%) HTML
5 8 (1.03%) XML
6 7 (0.90%) CSS
7 2 (0.26%) jQuery
7 2 (0.26%) Application Packaging
7 2 (0.26%) XHTML
7 2 (0.26%) Web Services
8 1 (0.13%) DOM
8 1 (0.13%) SOAP
8 1 (0.13%) COM
8 1 (0.13%) DHTML
8 1 (0.13%) XML Schema
8 1 (0.13%) X-Windows
8 1 (0.13%) Django
8 1 (0.13%) JSON
Miscellaneous
1 191 (24.68%) Blackberry
2 57 (7.36%) iPhone
3 28 (3.62%) Video Conferencing
4 27 (3.49%) iPad
5 24 (3.10%) Computer Science
6 23 (2.97%) Hedge funds
7 16 (2.07%) Smartphone
8 14 (1.81%) Handset
9 10 (1.29%) PDA
9 10 (1.29%) Mathematics
10 9 (1.16%) Equities
11 8 (1.03%) Kindle
11 8 (1.03%) EqualLogic
11 8 (1.03%) Client/Server
12 7 (0.90%) Replication
12 7 (0.90%) Management Information System
13 6 (0.78%) IVR
13 6 (0.78%) Firmware
14 5 (0.65%) Thin Client
14 5 (0.65%) EPoS
Operating Systems
1 654 (84.50%) Windows
2 266 (34.37%) Windows 7
3 243 (31.40%) Windows XP
4 207 (26.74%) Windows Server 2008
5 157 (20.28%) Windows Server 2003
6 109 (14.08%) Windows 8
7 76 (9.82%) Mac OS X
8 65 (8.40%) Linux
9 56 (7.24%) Windows Server 2012
10 52 (6.72%) Windows Vista
11 45 (5.81%) Android
12 35 (4.52%) UNIX
13 30 (3.88%) Mac OS
14 23 (2.97%) Windows 2000
15 15 (1.94%) Apple iOS
16 9 (1.16%) Solaris
17 8 (1.03%) Debian
18 6 (0.78%) Red Hat Enterprise Linux
19 4 (0.52%) SUSE
19 4 (0.52%) Windows NT
Processes & Methodologies
1 182 (23.51%) ITIL
2 43 (5.56%) Service Management
3 32 (4.13%) Service Delivery
4 27 (3.49%) Incident Management
5 25 (3.23%) Performance Tuning
6 21 (2.71%) Migration
7 20 (2.58%) Load Balancing
7 20 (2.58%) Mobile Device Management
8 19 (2.45%) Document Management
8 19 (2.45%) ITSM
9 16 (2.07%) Time Management
10 14 (1.81%) Asset Management
11 11 (1.42%) ITIL V3
11 11 (1.42%) Change Control
12 10 (1.29%) Problem Management
13 9 (1.16%) CRM
13 9 (1.16%) Root Cause Analysis
13 9 (1.16%) ITIL V2
13 9 (1.16%) Software Deployment
14 8 (1.03%) Continuous Improvement
Programming Languages
1 124 (16.02%) SQL
2 36 (4.65%) C
3 28 (3.62%) T-SQL
4 19 (2.45%) C#
5 15 (1.94%) Java
6 11 (1.42%) JavaScript
6 11 (1.42%) PHP
7 9 (1.16%) PowerShell
8 8 (1.03%) VBScript
9 5 (0.65%) VBA
10 1 (0.13%) VB
10 1 (0.13%) VB.NET
10 1 (0.13%) Perl
10 1 (0.13%) Python
10 1 (0.13%) PHP5
10 1 (0.13%) PHP4
Qualifications
1 162 (20.93%) Microsoft Certification
2 82 (10.59%) Degree
3 81 (10.47%) MCP
4 62 (8.01%) MCSE
5 50 (6.46%) MCITP
6 28 (3.62%) CCNA
6 28 (3.62%) Cisco Certification
7 27 (3.49%) MCSA
8 24 (3.10%) A+ Certification
9 17 (2.20%) MCDBA
10 13 (1.68%) ITIL Certification
11 11 (1.42%) Security Cleared
12 10 (1.29%) SC Cleared
13 9 (1.16%) MCTS
14 7 (0.90%) Network+ Certification
14 7 (0.90%) MCDST
14 7 (0.90%) ITIL Foundation Certificate
15 6 (0.78%) MOS
16 3 (0.39%) VMware Certified Professional (VCP)
17 2 (0.26%) CCSA
Quality Assurance & Compliance
1 90 (11.63%) SLA
2 12 (1.55%) ISO 9001
3 5 (0.65%) QA
3 5 (0.65%) ISO/IEC 27001
4 2 (0.26%) HL7
4 2 (0.26%) DICOM
4 2 (0.26%) Sarbanes-Oxley
System Software
1 482 (62.27%) Active Directory
2 82 (10.59%) VMware Infrastructure
3 44 (5.68%) Terminal Services
4 35 (4.52%) XenApp
5 24 (3.10%) Hyper-V
6 19 (2.45%) VMware ESXi
7 18 (2.33%) vSphere
8 17 (2.20%) XenDesktop
9 7 (0.90%) Microsoft App-V
9 7 (0.90%) VMware ESX
9 7 (0.90%) Citrix Presentation Server
10 5 (0.65%) XenServer
11 1 (0.13%) Terminal Server
11 1 (0.13%) VMware Server
Systems Management
1 43 (5.56%) SCCM
2 21 (2.71%) Backup Exec
3 13 (1.68%) NetBackup
4 10 (1.29%) WSUS
5 4 (0.52%) Norton AntiVirus
6 3 (0.39%) Systems Management Server (SMS)
6 3 (0.39%) OpenView
6 3 (0.39%) SCOM
7 2 (0.26%) Opsview
7 2 (0.26%) ZENworks
7 2 (0.26%) Nagios
8 1 (0.13%) ARCserve
8 1 (0.13%) OpenView Configuration Management
8 1 (0.13%) Tivoli
8 1 (0.13%) MOM
8 1 (0.13%) MAILsweeper
8 1 (0.13%) HP Data Protector
8 1 (0.13%) McAfee ePO
8 1 (0.13%) Puppet
8 1 (0.13%) Sysprep
Vendors
1 376 (48.58%) Microsoft
2 165 (21.32%) Citrix
3 119 (15.37%) VMware
4 107 (13.82%) Cisco
5 89 (11.50%) Apple
6 46 (5.94%) Symantec
7 41 (5.30%) HP
8 32 (4.13%) Juniper
9 30 (3.88%) Sybase
10 29 (3.75%) Bloomberg
11 26 (3.36%) Avaya
12 25 (3.23%) Mitel
13 24 (3.10%) Remedy
14 22 (2.84%) Dell
15 20 (2.58%) Reuters
16 18 (2.33%) Lotus
17 15 (1.94%) LANDesk
18 14 (1.81%) Intel
19 13 (1.68%) Google
19 13 (1.68%) Fidessa
Uxbridge, Middlesex
Senitor Associates
Salary: £25000 per annum
Posted: 46 minutes ago
London
Lorien Resourcing
Salary: Competitive salary package + Training
Posted: 1 hour ago
London
Etech Partners
Salary: Up to £30,000 per annum
Posted: 21 hours ago
City, London
Joseph Harry Ltd
Salary: £45000 - £60000 per annum + 10-20% Bonus + Pension
Posted: 23 hours ago
East London
Connect Support Services Ltd
Salary: Negotiable
Posted: Yesterday
City, London
SEC Recruitment Limited
Salary: £28000 - £34000 per annum + Dependent upon experience
Posted: Yesterday
East London
RM Education
Salary: £24000 - £28000 per annum + £800 bonus
Posted: 2 days ago
London
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: 2 days ago
London
Premier Group Recruitment
Salary: £26000 - £29000 per annum
Posted: 2 days ago
London
Initi8 Recruitment
Salary: £25000 - £27000 Per Annum plus bens
Posted: 3 days ago
West London
Networking People
Salary: £20000 - £25000 per annum + Training
Posted: 3 days ago
London
Esum
Salary: From £40,000 to £50,000 per annum + Bonus + Bens
Posted: 5 days ago
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum + bonus + excellent benefits
Posted: 6 days ago
City, London
Informatiq Consulting
Posted: 6 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £42000.00 per annum
Posted: 6 days ago
City, London
QUANTICA
Salary: £24000 - £26000 per annum + Excellent Benefits/Bonus
Posted: 6 days ago
City, London
Burns Sheehan
Salary: £35000 - £38000 per annum + benefits
Posted: 6 days ago
City of London
Huxley Associates
Salary: £40000 - £50000 per annum + competitive
Posted: 7 days ago
Harrow
Simplified Recruitment
Salary: 22k - 25k PA, Dependant on Experience
Posted: 8 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 16 days ago