The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 342 242 315
Rank change year-on-year
-100 +73
Permanent jobs requiring a 2nd Line Support 363 600 474
As % of all permanent IT jobs located in London 0.86% 1.34% 0.97%
As % of the Job Titles category 0.90% 1.40% 1.01%
Number of salaries quoted 323 546 426
Average salary £28,250 £29,000 £27,500
Average salary % change year-on-year
-2.58% +5.45%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £35,700 £37,900 £42,500
UK excluding London average salary £25,500 £24,845 £24,000
% change year-on-year
+2.63% +3.51%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40551 42788 46715
As % of all permanent IT jobs located in London 95.83% 95.79% 95.94%
Number of salaries quoted 35129 36019 38486
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 April 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 72 £27,750 -11.90% 6
Croydon -17 9 £24,500 -2.00%
Docklands, London +14 8 - -
Coulsdon - 7 £25,000 -
Canary Wharf +8 6 £31,500 +26.00% 1
Sidcup 0 6 £29,000 -10.76%
Kingston Upon Thames +12 4 £25,500 -15.70% 1
Wembley +5 2 £22,000 -12.00%
Enfield -4 2 £27,000 +3.84% 1
Grays - 2 £19,500 -
Rainham - 2 - -
Beckenham - 2 £21,125 -
West Drayton - 2 £21,500 -
Uxbridge +5 1 £26,000 +10.63%
Wimbledon -18 1 £33,000 -
Westminster - 1 £24,500 -
Hammersmith - 1 £32,000 -
Chessington - 1 - -
Surbiton - 1 £22,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 28 April 2016, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 633 (80.43%) Windows
2 433 (55.02%) Active Directory
3 380 (48.28%) Microsoft
4 333 (42.31%) MS Office
5 302 (38.37%) Windows 7
6 252 (32.02%) Windows Server
7 226 (28.72%) MS Exchange
8 188 (23.89%) ITIL
9 183 (23.25%) VMware
10 173 (21.98%) Windows Server 2008
11 166 (21.09%) MS Excel
12 159 (20.20%) Citrix
13 158 (20.08%) Windows Server 2012
14 136 (17.28%) Windows 8
15 127 (16.14%) VMware Infrastructure
16 126 (16.01%) Office 365
17 125 (15.88%) Microsoft Certification
18 119 (15.12%) Firewall
19 116 (14.74%) LAN
20 113 (14.36%) VPN
21 112 (14.23%) TCP/IP
21 112 (14.23%) Cisco
22 107 (13.60%) WAN
23 102 (12.96%) Exchange Server 2013
24 99 (12.58%) Blackberry
25 94 (11.94%) Finance
26 87 (11.05%) Telecoms
26 87 (11.05%) SQL
27 86 (10.93%) Hyper-V
28 83 (10.55%) SLA

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 28 April 2016, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 226 (28.72%) MS Exchange
2 102 (12.96%) Exchange Server 2013
3 76 (9.66%) Exchange Server 2010
4 52 (6.61%) Exchange Server 2007
5 51 (6.48%) Skype for Business
6 43 (5.46%) Blackberry Enterprise Server
7 32 (4.07%) SharePoint
8 28 (3.56%) IIS
9 13 (1.65%) Exchange Server 2000
10 11 (1.40%) Exchange Server 2003
11 7 (0.89%) Apache
12 2 (0.25%) CMS
12 2 (0.25%) Confluence
12 2 (0.25%) Drupal
12 2 (0.25%) IBM Notes
13 1 (0.13%) IBM Domino
13 1 (0.13%) JBoss
13 1 (0.13%) Office Communications Server
13 1 (0.13%) SharePoint 2010
13 1 (0.13%) WordPress
Applications
1 333 (42.31%) MS Office
2 166 (21.09%) MS Excel
3 32 (4.07%) MS Visio
4 20 (2.54%) MS PowerPoint
5 9 (1.14%) Adobe Creative Suite
6 1 (0.13%) Adobe After Effects
6 1 (0.13%) CINEMA 4D
6 1 (0.13%) InfoPath
6 1 (0.13%) Spreadsheet
Business Applications
1 12 (1.52%) ION MarketView
2 7 (0.89%) Fredhopper
2 7 (0.89%) Magento
3 6 (0.76%) Dynamics CRM
4 4 (0.51%) Oracle Applications
5 2 (0.25%) Dynamics AX
5 2 (0.25%) Remedy ITSM
6 1 (0.13%) Markit EDM
6 1 (0.13%) thinkFolio
Cloud Services
1 126 (16.01%) Office 365
2 11 (1.40%) Cloud Computing
3 9 (1.14%) IaaS
4 6 (0.76%) Amazon AWS
5 4 (0.51%) Microsoft Azure
6 3 (0.38%) Mimecast
7 1 (0.13%) Google Apps
Communications & Networking
1 119 (15.12%) Firewall
2 116 (14.74%) LAN
3 113 (14.36%) VPN
4 112 (14.23%) TCP/IP
5 107 (13.60%) WAN
6 83 (10.55%) DNS
7 78 (9.91%) VoIP
8 75 (9.53%) DHCP
9 40 (5.08%) Wireless
10 34 (4.32%) Internet
10 34 (4.32%) SAN
11 26 (3.30%) Broadband
11 26 (3.30%) Remote Desktop
12 20 (2.54%) VLAN
13 18 (2.29%) LLU
14 14 (1.78%) NAS
15 13 (1.65%) ADSL
15 13 (1.65%) Fibre Channel
15 13 (1.65%) IP Telephony
15 13 (1.65%) iSCSI
Database & Business Intelligence
1 40 (5.08%) SQL Server
2 16 (2.03%) MySQL
3 13 (1.65%) SQL Server Reporting Services
4 4 (0.51%) MarkLogic
4 4 (0.51%) Relational Database
4 4 (0.51%) SQL Server 2005
4 4 (0.51%) SQL Server 2008
5 3 (0.38%) Informix
5 3 (0.38%) PostgreSQL
6 1 (0.13%) MS Access
6 1 (0.13%) SQL Server 2012
6 1 (0.13%) SQL Server Integration Services
Development Applications
1 13 (1.65%) JIRA
2 3 (0.38%) Eclipse
2 3 (0.38%) Git (software)
2 3 (0.38%) Subversion
3 1 (0.13%) MSI
General
1 94 (11.94%) Finance
2 87 (11.05%) Telecoms
3 41 (5.21%) Law
4 37 (4.70%) Legal
5 28 (3.56%) Retail
6 25 (3.18%) Banking
7 23 (2.92%) Advertising
8 19 (2.41%) Financial Institution
9 12 (1.52%) Marketing
10 8 (1.02%) Local Government
11 7 (0.89%) Publishing
12 4 (0.51%) Back Office
13 3 (0.38%) Front Office
13 3 (0.38%) Manufacturing
13 3 (0.38%) Pharmaceutical
13 3 (0.38%) Retail Banking
14 2 (0.25%) Corporate Banking
14 2 (0.25%) Private Banking
15 1 (0.13%) Investment Banking
15 1 (0.13%) Music Industry
Libraries, Frameworks & Software Standards
1 13 (1.65%) XML
2 10 (1.27%) .NET
3 9 (1.14%) HTML
3 9 (1.14%) Web Services
4 6 (0.76%) CSS
5 5 (0.64%) ASP.NET
6 4 (0.51%) ASP.NET Web Forms
6 4 (0.51%) FreeSWITCH
6 4 (0.51%) X-Windows
7 3 (0.38%) FIX Protocol
8 2 (0.25%) Sass
8 2 (0.25%) Software Packaging
9 1 (0.13%) Django
9 1 (0.13%) SOAP
9 1 (0.13%) V-Ray
Miscellaneous
1 99 (12.58%) Blackberry
2 76 (9.66%) iPhone
3 43 (5.46%) Video Conferencing
4 27 (3.43%) Data Centre
5 26 (3.30%) iPad
6 24 (3.05%) Driving Licence
7 23 (2.92%) Analytical Skills
8 15 (1.91%) Computer Science
9 14 (1.78%) Fat Client
9 14 (1.78%) Fixed Income
9 14 (1.78%) Thin Client
10 13 (1.65%) Client/Server
11 11 (1.40%) Mathematics
12 10 (1.27%) EPoS
13 7 (0.89%) Smartphone
14 6 (0.76%) Hedge funds
14 6 (0.76%) Replication
15 5 (0.64%) Foreign Exchange (FX)
15 5 (0.64%) Private Cloud
16 4 (0.51%) Handset
Operating Systems
1 633 (80.43%) Windows
2 302 (38.37%) Windows 7
3 252 (32.02%) Windows Server
4 173 (21.98%) Windows Server 2008
5 158 (20.08%) Windows Server 2012
6 136 (17.28%) Windows 8
7 70 (8.89%) Android
8 68 (8.64%) Windows XP
9 67 (8.51%) Windows Server 2003
10 58 (7.37%) Mac OS X
11 54 (6.86%) Linux
12 49 (6.23%) Windows 10
13 28 (3.56%) Apple iOS
14 23 (2.92%) Windows Vista
15 16 (2.03%) Windows 2000 Server
16 13 (1.65%) Unix
17 10 (1.27%) Mac OS
18 5 (0.64%) Solaris
19 3 (0.38%) Red Hat Enterprise Linux
19 3 (0.38%) Windows Phone
Processes & Methodologies
1 188 (23.89%) ITIL
2 54 (6.86%) Patch Management
3 44 (5.59%) Change Management
4 34 (4.32%) Kalman Filter
5 33 (4.19%) CRM
6 26 (3.30%) Incident Management
6 26 (3.30%) Service Management
7 25 (3.18%) ITIL V3
8 24 (3.05%) Mentoring
8 24 (3.05%) Problem Management
9 22 (2.80%) Change Control
10 20 (2.54%) Time Management
11 18 (2.29%) Document Management
12 15 (1.91%) Continuous Improvement
12 15 (1.91%) Email Filtering
13 14 (1.78%) Asset Management
14 13 (1.65%) ITSM
15 12 (1.52%) Electronic Trading
15 12 (1.52%) Migration
15 12 (1.52%) Service Delivery
Programming Languages
1 87 (11.05%) SQL
2 26 (3.30%) PowerShell
3 24 (3.05%) C
4 10 (1.27%) Java
4 10 (1.27%) JavaScript
5 7 (0.89%) C++
6 6 (0.76%) PHP
7 5 (0.64%) VB
8 4 (0.51%) VBA
9 3 (0.38%) C#
9 3 (0.38%) Shell Script
9 3 (0.38%) XPath
10 2 (0.25%) Perl
10 2 (0.25%) PL/SQL
11 1 (0.13%) Bash Shell
11 1 (0.13%) Python
11 1 (0.13%) VB6
Qualifications
1 125 (15.88%) Microsoft Certification
2 77 (9.78%) MCSE
3 68 (8.64%) Degree
4 57 (7.24%) MCSA
5 47 (5.97%) Cisco Certification
6 46 (5.84%) CCNA
7 36 (4.57%) MCP
8 34 (4.32%) MCITP
9 16 (2.03%) Citrix Certification
9 16 (2.03%) MCDST
10 15 (1.91%) ITIL Certification
11 9 (1.14%) Security Cleared
12 8 (1.02%) DBS Check
13 6 (0.76%) JNCIS
13 6 (0.76%) MCTS
14 5 (0.64%) CCA
14 5 (0.64%) CCNP
14 5 (0.64%) CCVP
14 5 (0.64%) SC Cleared
15 3 (0.38%) CCEA
Quality Assurance & Compliance
1 83 (10.55%) SLA
2 7 (0.89%) ISO/IEC 27001
3 3 (0.38%) COBIT
3 3 (0.38%) QA
4 1 (0.13%) Data Quality
System Software
1 433 (55.02%) Active Directory
2 127 (16.14%) VMware Infrastructure
3 86 (10.93%) Hyper-V
4 39 (4.96%) Terminal Services
5 33 (4.19%) XenApp
5 33 (4.19%) XenDesktop
6 10 (1.27%) VMware ESX
7 7 (0.89%) BitLocker
7 7 (0.89%) vSphere
8 6 (0.76%) Microsoft App-V
9 5 (0.64%) Squid
10 4 (0.51%) VMware ESXi
10 4 (0.51%) VMware Workstation
11 2 (0.25%) Firmware
11 2 (0.25%) Xen
11 2 (0.25%) XenServer
12 1 (0.13%) qmail
12 1 (0.13%) Terminal Server
12 1 (0.13%) VMware Server
Systems Management
1 46 (5.84%) SCCM
2 16 (2.03%) Norton AntiVirus
3 12 (1.52%) Backup Exec
4 7 (0.89%) Cisco UCCX
5 6 (0.76%) Nagios
6 5 (0.64%) Icinga
7 4 (0.51%) Cisco CUCM
8 3 (0.38%) Opsview
8 3 (0.38%) WSUS
8 3 (0.38%) ZABBIX
9 2 (0.25%) AirWatch
9 2 (0.25%) Cacti
9 2 (0.25%) DameWare
9 2 (0.25%) Systems Management Server (SMS)
10 1 (0.13%) Casper Suite
10 1 (0.13%) Control-M
10 1 (0.13%) HP SIM
10 1 (0.13%) NetBackup
Vendors
1 380 (48.28%) Microsoft
2 183 (23.25%) VMware
3 159 (20.20%) Citrix
4 112 (14.23%) Cisco
5 79 (10.04%) Apple
6 50 (6.35%) HP
7 46 (5.84%) Dell
8 33 (4.19%) Avaya
9 26 (3.30%) Symantec
10 17 (2.16%) Remedy
10 17 (2.16%) SonicWALL
11 13 (1.65%) Adobe
11 13 (1.65%) Juniper
11 13 (1.65%) Mitel
12 12 (1.52%) Bloomberg
12 12 (1.52%) Interwoven
12 12 (1.52%) ION Trading
12 12 (1.52%) Oracle
13 10 (1.27%) iManage
13 10 (1.27%) Intel Security
London
Circle Recruitment
Salary: £30000 - £35000 per annum + Package
Posted: 8 hours ago
London
Harvey Nash plc
Salary: £25000 - £35000 per annum + bonus and benefits
Posted: 9 hours ago
Twickenham, Middlesex
Ashdown IT
Salary: £20000 - £24000 per annum + Benefits
Posted: 13 hours ago
North West London
Playtech
Salary: From £30,000 to £35,000 per annum Annual Bonus plus great benefits
Posted: 13 hours ago
London
Joseph Harry Ltd
Salary: £40000 - £55000 per annum + 10% Pension + Bonus
Posted: 13 hours ago
East London
Connect Support Services Ltd
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: From £25,000 to £35,000 per annum + Bonus + Benefits
Posted: Yesterday
South East London
Complete Tech Limited
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
London
Coburg Banks IT
Salary: £34000 - £36000 per annum + Excellent Benefits
Posted: 2 days ago
West London
1st Choice Computer Appointments Ltd
Salary: Up to £27,000 per annum
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £27000 - £28000 per annum + bens, £3k training budget
Posted: 2 days ago
London
Capita plc
Salary: £25000 - £28000 per annum
Posted: 2 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 3 days ago
Central London / West End
Latcom Ltd
Salary: From £32,000 to £36,000 per annum
Posted: 3 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 3 days ago
East London
Carrenza
Salary: Up to £35,000 per annum + on-call allowance
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £25000 - £30000 per annum + benefits
Posted: 3 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 3 days ago
West London
Verticality Ltd
Salary: £28000 - £32000 per annum, Benefits 8% Bonus, Overtime
Posted: 4 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 5 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 6 days ago
City, London
Oscar
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago
London
Nigel Frank International Ltd
Salary: £30000 - £37000 per annum + Package!
Posted: 12 days ago
City of London
Venturi
Salary: £55000 - £65000 per annum + bonus and benefits
Posted: 13 days ago
London
Reco Group
Salary: £25,000 - £35,000 per year
Posted: 15 days ago
West London
NFON UK LTD
Salary: Up to £25,000 per annum + 10% bonus based on performance
Posted: 16 days ago
City of London
Venturi
Salary: £70000 - £80000.00 per annum + bonus and full benefits
Posted: 20 days ago
City of London
Bluefire Consulting
Salary: £30000 - £32000 per annum + Excellent Benefits
Posted: 20 days ago
London
Huxley
Salary: £25000 - £50000 per annum + competitive
Posted: 21 days ago
London
Huxley
Salary: £30000 - £50000 per annum + competitive
Posted: 21 days ago