2nd Line Support Jobs in London

Second Line Support
England > London

The median Second Line Support salary in London is £35,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 372 388 531
Rank change year-on-year +16 +143 -42
Permanent jobs requiring a 2nd Line Support 136 267 359
As % of all permanent jobs advertised in London 0.58% 0.75% 0.55%
As % of the Job Titles category 0.62% 0.78% 0.57%
Number of salaries quoted 125 247 333
10th Percentile £30,000 £27,750 £27,300
25th Percentile £31,250 £29,625 £30,000
Median annual salary (50th Percentile) £35,000 £32,797 £33,500
Median % change year-on-year +6.72% -2.10% +1.52%
75th Percentile £41,000 £39,125 £38,750
90th Percentile £46,900 £43,750 £42,500
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,087 34,033 62,964
% of permanent jobs with a recognized job title 94.09% 95.02% 96.34%
Number of salaries quoted 16,626 24,925 34,921
10th Percentile £38,454 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,000 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,732 £60,000
% change year-on-year -11.91% +1.22% +9.09%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 27 April 2024.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +26 41 £35,000 - 1
West London +1 14 £33,500 -10.67% 1
North London -1 4 £30,000 -7.14%
East London +18 3 £35,000 +2.94% 4
South London -24 2 £40,000 +23.08% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 27 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 96 (70.59%) Windows
2 87 (63.97%) Microsoft 365
3 82 (60.29%) Active Directory
4 68 (50.00%) Microsoft
5 51 (37.50%) Windows 10
6 44 (32.35%) Problem-Solving
6 44 (32.35%) Social Skills
7 42 (30.88%) Customer Service
8 38 (27.94%) Microsoft Office
9 35 (25.74%) Microsoft Exchange
10 31 (22.79%) Azure
11 27 (19.85%) SLA
11 27 (19.85%) Analytical Skills
12 24 (17.65%) ITIL
13 23 (16.91%) Windows Server
14 21 (15.44%) Wi-Fi
15 20 (14.71%) VMware
16 18 (13.24%) Finance
16 18 (13.24%) SharePoint
16 18 (13.24%) DNS
17 17 (12.50%) Firewall
18 16 (11.76%) Microsoft Intune
18 16 (11.76%) Apple iOS
19 15 (11.03%) WAN
20 14 (10.29%) DHCP
20 14 (10.29%) Entra ID
21 13 (9.56%) LAN
21 13 (9.56%) Organisational Skills
22 12 (8.82%) Law
22 12 (8.82%) Android

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (25.74%) Microsoft Exchange
2 18 (13.24%) SharePoint
3 3 (2.21%) Exchange Server 2010
3 3 (2.21%) Exchange Server 2013
4 2 (1.47%) Exchange Server 2007
4 2 (1.47%) SharePoint 2010
4 2 (1.47%) SharePoint 2013
5 1 (0.74%) Skype for Business
Applications
1 38 (27.94%) Microsoft Office
2 2 (1.47%) Adobe Illustrator
2 2 (1.47%) InCopy
2 2 (1.47%) InDesign
2 2 (1.47%) Photoshop
3 1 (0.74%) Microsoft Excel
3 1 (0.74%) Microsoft PowerPoint
Cloud Services
1 87 (63.97%) Microsoft 365
2 31 (22.79%) Azure
3 14 (10.29%) Entra ID
4 4 (2.94%) AWS
4 4 (2.94%) OneDrive
5 2 (1.47%) Dynamics 365
5 2 (1.47%) GCP
5 2 (1.47%) Google Workspace
5 2 (1.47%) Mimecast
6 1 (0.74%) Power Platform
6 1 (0.74%) PowerApps
6 1 (0.74%) SaaS
Communications & Networking
1 21 (15.44%) Wi-Fi
2 18 (13.24%) DNS
3 17 (12.50%) Firewall
4 15 (11.03%) WAN
5 14 (10.29%) DHCP
6 13 (9.56%) LAN
7 9 (6.62%) Internet
8 8 (5.88%) VPN
9 7 (5.15%) Wireless
10 6 (4.41%) TCP/IP
11 4 (2.94%) Cisco IOS
12 3 (2.21%) Remote Desktop
12 3 (2.21%) Unified Communications
13 2 (1.47%) Cisco Firepower
14 1 (0.74%) Ethernet
14 1 (0.74%) Intranet
14 1 (0.74%) IP Telephony
14 1 (0.74%) Skype
14 1 (0.74%) Telepresence
14 1 (0.74%) VLAN
Database & Business Intelligence
1 6 (4.41%) SQL Server
2 1 (0.74%) Power BI
2 1 (0.74%) Relational Database
General
1 44 (32.35%) Social Skills
2 27 (19.85%) Analytical Skills
3 18 (13.24%) Finance
4 13 (9.56%) Organisational Skills
5 12 (8.82%) Law
6 11 (8.09%) Legal
7 6 (4.41%) Banking
7 6 (4.41%) Inclusion and Diversity
8 2 (1.47%) Games
8 2 (1.47%) Presentation Skills
8 2 (1.47%) Retail
9 1 (0.74%) Advertising
9 1 (0.74%) Automotive
9 1 (0.74%) Back Office
9 1 (0.74%) Manufacturing
9 1 (0.74%) Pharmaceutical
9 1 (0.74%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.74%) EDI
Miscellaneous
1 11 (8.09%) EPoS
2 10 (7.35%) Video Conferencing
3 8 (5.88%) Self-Motivation
4 7 (5.15%) Driving Licence
4 7 (5.15%) iPad
5 6 (4.41%) iPhone
6 1 (0.74%) CMDB
6 1 (0.74%) Fat Client
6 1 (0.74%) Foreign Exchange (FX)
6 1 (0.74%) Hedge funds
6 1 (0.74%) Linux Command Line
6 1 (0.74%) Mobile App
6 1 (0.74%) Onboarding
6 1 (0.74%) Renewable Energy
6 1 (0.74%) Thin Client
Operating Systems
1 96 (70.59%) Windows
2 51 (37.50%) Windows 10
3 23 (16.91%) Windows Server
4 16 (11.76%) Apple iOS
5 12 (8.82%) Android
6 11 (8.09%) Windows Server 2012
7 7 (5.15%) Windows Server 2008
7 7 (5.15%) Windows Server 2019
8 6 (4.41%) Windows Server 2016
9 5 (3.68%) Linux
9 5 (3.68%) Mac OS X
10 4 (2.94%) Red Hat Enterprise Linux
10 4 (2.94%) Windows 7
11 3 (2.21%) Mac OS
12 2 (1.47%) AIX
Processes & Methodologies
1 44 (32.35%) Problem-Solving
2 42 (30.88%) Customer Service
3 24 (17.65%) ITIL
4 11 (8.09%) ITSM
5 10 (7.35%) Asset Management
5 10 (7.35%) User Experience
6 9 (6.62%) Time Management
7 8 (5.88%) Mobile Device Management
8 7 (5.15%) Service Delivery
9 6 (4.41%) Change Control
9 6 (4.41%) Disaster Recovery
10 5 (3.68%) Change Management
10 5 (3.68%) Customer Experience
10 5 (3.68%) Cybersecurity
10 5 (3.68%) Software Deployment
11 4 (2.94%) Continuous Improvement
11 4 (2.94%) Incident Management
11 4 (2.94%) Problem Management
11 4 (2.94%) Remote Monitoring and Management
11 4 (2.94%) Server Virtualisation
Programming Languages
1 11 (8.09%) PowerShell
2 9 (6.62%) SQL
3 1 (0.74%) Bash
3 1 (0.74%) C++
3 1 (0.74%) Python
Qualifications
1 8 (5.88%) Degree
2 7 (5.15%) Security Cleared
3 5 (3.68%) MCSE
3 5 (3.68%) Microsoft Certification
4 3 (2.21%) CCNA
4 3 (2.21%) Cisco Certification
4 3 (2.21%) ITIL Certification
4 3 (2.21%) MCITP
5 2 (1.47%) A+ Certification
5 2 (1.47%) CISSP
5 2 (1.47%) Network+ Certification
6 1 (0.74%) ITIL Foundation Certificate
6 1 (0.74%) Master's Degree
6 1 (0.74%) MBA
6 1 (0.74%) MCP
6 1 (0.74%) MCTS
6 1 (0.74%) SC Cleared
Quality Assurance & Compliance
1 27 (19.85%) SLA
2 3 (2.21%) QA
3 1 (0.74%) GDPR
System Software
1 82 (60.29%) Active Directory
2 8 (5.88%) VMware Infrastructure
3 6 (4.41%) Hyper-V
4 4 (2.94%) XenApp
5 3 (2.21%) Terminal Services
5 3 (2.21%) Virtual Servers
5 3 (2.21%) XenDesktop
6 1 (0.74%) Firmware
6 1 (0.74%) Virtual Desktop
6 1 (0.74%) VMware ESXi
6 1 (0.74%) VMware NSX
Systems Management
1 16 (11.76%) Microsoft Intune
2 9 (6.62%) SCCM
3 8 (5.88%) Jamf Pro
4 3 (2.21%) NetBackup
5 2 (1.47%) McAfee ePO
5 2 (1.47%) Nessus
5 2 (1.47%) Single Sign-On
5 2 (1.47%) WSUS
6 1 (0.74%) Backup Exec
6 1 (0.74%) vCenter Server
Vendors
1 68 (50.00%) Microsoft
2 20 (14.71%) VMware
3 11 (8.09%) Cisco
4 10 (7.35%) Citrix
5 8 (5.88%) Apple
6 7 (5.15%) ServiceNow
7 6 (4.41%) Google
7 6 (4.41%) Veritas
8 4 (2.94%) Dell
8 4 (2.94%) HP
8 4 (2.94%) Red Hat
8 4 (2.94%) Sun
8 4 (2.94%) Symantec
9 3 (2.21%) Aderant
9 3 (2.21%) arcserve
9 3 (2.21%) ConnectWise
10 2 (1.47%) Avaya
10 2 (1.47%) Clearswift
10 2 (1.47%) Datto
10 2 (1.47%) McAfee