The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 320 351 400
Rank change year-on-year
+31 +49
Permanent jobs requiring a 2nd Line Support 410 283 301
As % of all permanent IT jobs located in London 0.83% 0.62% 0.54%
As % of the Job Titles category 0.88% 0.66% 0.57%
Number of salaries quoted 370 232 279
Average salary £27,500 £29,000 £28,500
Average salary % change year-on-year
-5.17% +1.75%
90% offered a salary of more than £22,000 £23,000 £23,000
10% offered a salary of more than £38,650 £40,000 £37,500
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
46521 42684 52638
As % of all permanent IT jobs located in London 93.74% 93.92% 93.86%
Number of salaries quoted 38422 36027 45659
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £31,500 £32,500 £31,500
10% offered a salary of more than £77,000 £77,500 £75,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -8 59 £30,000 -20.00% 9
Docklands, London +6 13 £52,500 -
Bromley -5 13 £21,500 -50.00% 1
Croydon - 9 £23,500 - 1
Uxbridge +5 5 £35,000 +45.83% 2
Brentford - 2 £27,000 - 1
Edgware - 2 £24,250 -
Canary Wharf - 2 £47,500 -
Hammersmith - 2 £21,000 -
Wimbledon - 2 £33,500 -
Kingston Upon Thames -6 1 £18,000 -34.54% 1
Romford - 1 £23,500 -
Ruislip - 1 £37,500 -
Hounslow - 1 £27,500 -
Paddington - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 568 (82.92%) Windows
2 399 (58.25%) Active Directory
3 331 (48.32%) Microsoft
4 263 (38.39%) MS Office
5 232 (33.87%) Windows XP
6 211 (30.80%) Windows Server 2008
7 207 (30.22%) MS Exchange
8 201 (29.34%) Windows 7
9 177 (25.84%) MS Excel
10 170 (24.82%) Citrix
11 169 (24.67%) Windows Server 2003
12 160 (23.36%) Finance
13 140 (20.44%) Microsoft Certification
14 126 (18.39%) TCP/IP
15 123 (17.96%) ITIL
16 122 (17.81%) Blackberry
17 115 (16.79%) SQL
18 108 (15.77%) DNS
19 107 (15.62%) VMware
20 103 (15.04%) Windows 8
21 99 (14.45%) Exchange Server 2010
22 95 (13.87%) Firewall
23 91 (13.28%) Degree
24 87 (12.70%) SQL Server
25 83 (12.12%) SLA
26 80 (11.68%) DHCP
27 77 (11.24%) Cisco
28 75 (10.95%) VMware Infrastructure
29 64 (9.34%) MCSE
29 64 (9.34%) Banking

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 207 (30.22%) MS Exchange
2 99 (14.45%) Exchange Server 2010
3 61 (8.91%) Exchange Server 2007
4 52 (7.59%) Exchange Server 2003
5 49 (7.15%) IIS
6 42 (6.13%) Blackberry Enterprise Server
7 29 (4.23%) SharePoint
8 15 (2.19%) IBM Notes
9 11 (1.61%) Apache
9 11 (1.61%) Lync
10 10 (1.46%) Exchange Server 2013
11 7 (1.02%) WorkSite
12 6 (0.88%) Exchange Server 2000
13 4 (0.58%) SharePoint 2010
14 3 (0.44%) Tomcat
15 1 (0.15%) SharePoint 2013
15 1 (0.15%) WebSphere
Applications
1 263 (38.39%) MS Office
2 177 (25.84%) MS Excel
3 14 (2.04%) MS PowerPoint
4 6 (0.88%) MS Project
4 6 (0.88%) MS Visio
5 4 (0.58%) InfoPath
6 1 (0.15%) Acrobat
6 1 (0.15%) Spreadsheet
Business Applications
1 6 (0.88%) Dynamics CRM
2 5 (0.73%) SAP CRM
2 5 (0.73%) SAP ERP
3 2 (0.29%) SAP Business One
4 1 (0.15%) Oracle CRM
4 1 (0.15%) Misys Midas
4 1 (0.15%) Remedy ITSM
4 1 (0.15%) SAP Oil and Gas
Cloud Services
1 28 (4.09%) Office 365
2 4 (0.58%) Google Apps
3 3 (0.44%) IaaS
3 3 (0.44%) Amazon AWS
3 3 (0.44%) SaaS
4 1 (0.15%) Cloud Computing
Communications & Networking
1 126 (18.39%) TCP/IP
2 108 (15.77%) DNS
3 95 (13.87%) Firewall
4 80 (11.68%) DHCP
5 51 (7.45%) VPN
6 44 (6.42%) Internet
7 34 (4.96%) LAN
8 27 (3.94%) HTTP
9 24 (3.50%) WAN
9 24 (3.50%) LDAP
10 23 (3.36%) VoIP
11 22 (3.21%) Intranet
12 21 (3.07%) Wireless
13 20 (2.92%) SAN
14 19 (2.77%) NAS
15 13 (1.90%) NetScreen
16 12 (1.75%) ADSL
17 8 (1.17%) FTP
18 7 (1.02%) IP Telephony
19 5 (0.73%) Cisco IOS
Database & Business Intelligence
1 87 (12.70%) SQL Server
2 30 (4.38%) SQL Server 2005
3 22 (3.21%) SQL Server 2000
3 22 (3.21%) SQL Server 2008
4 5 (0.73%) MySQL
4 5 (0.73%) SAP BW
5 4 (0.58%) SQL Server 2012
6 2 (0.29%) Crystal Reports
7 1 (0.15%) Data Mining
7 1 (0.15%) Relational Database
7 1 (0.15%) Oracle Database
Development Applications
1 3 (0.44%) InstallShield
2 2 (0.29%) JIRA
2 2 (0.29%) Team Foundation Server
3 1 (0.15%) JUnit
3 1 (0.15%) MSI
General
1 160 (23.36%) Finance
2 64 (9.34%) Banking
3 63 (9.20%) Law
4 44 (6.42%) Legal
5 26 (3.80%) Telecoms
6 19 (2.77%) Retail
7 11 (1.61%) Investment Banking
8 9 (1.31%) Front Office
8 9 (1.31%) Local Government
9 7 (1.02%) Publishing
9 7 (1.02%) Back Office
10 6 (0.88%) Advertising
11 4 (0.58%) Mandarin Language
11 4 (0.58%) Marketing
11 4 (0.58%) Financial Institution
12 3 (0.44%) Games
12 3 (0.44%) German Language
13 2 (0.29%) Japanese Language
13 2 (0.29%) Russian Language
13 2 (0.29%) French Language
Libraries, Frameworks & Software Standards
1 42 (6.13%) .NET
2 26 (3.80%) ASP.NET
3 20 (2.92%) Software Packaging
4 19 (2.77%) .NET Framework
5 15 (2.19%) XML
6 13 (1.90%) HTML
7 6 (0.88%) Web Services
8 5 (0.73%) CSS
9 3 (0.44%) COM
10 2 (0.29%) Django
10 2 (0.29%) jQuery
10 2 (0.29%) ASP.NET Web Forms
11 1 (0.15%) JDBC
11 1 (0.15%) STL
11 1 (0.15%) Java RMI
11 1 (0.15%) XHTML
11 1 (0.15%) K2 blackpearl
11 1 (0.15%) HTML5
11 1 (0.15%) Boost C++ Libraries
11 1 (0.15%) WPF
Miscellaneous
1 122 (17.81%) Blackberry
2 35 (5.11%) Hedge funds
3 30 (4.38%) iPhone
4 22 (3.21%) Video Conferencing
5 20 (2.92%) Computer Science
6 18 (2.63%) iPad
7 17 (2.48%) Smartphone
8 14 (2.04%) Client/Server
9 10 (1.46%) Mathematics
10 8 (1.17%) Management Information System
10 8 (1.17%) Foreign Exchange (FX)
11 7 (1.02%) Derivative
12 6 (0.88%) PDA
12 6 (0.88%) Enterprise Software
12 6 (0.88%) IVR
12 6 (0.88%) Firmware
13 5 (0.73%) Thin Client
13 5 (0.73%) VLE
13 5 (0.73%) Mainframe
13 5 (0.73%) Fat Client
Operating Systems
1 568 (82.92%) Windows
2 232 (33.87%) Windows XP
3 211 (30.80%) Windows Server 2008
4 201 (29.34%) Windows 7
5 169 (24.67%) Windows Server 2003
6 103 (15.04%) Windows 8
7 60 (8.76%) Mac OS X
8 56 (8.18%) Linux
8 56 (8.18%) Windows Server 2012
9 51 (7.45%) Windows Vista
10 39 (5.69%) UNIX
11 24 (3.50%) Mac OS
12 21 (3.07%) Android
13 19 (2.77%) Apple iOS
14 10 (1.46%) Windows 2000
15 9 (1.31%) Solaris
16 6 (0.88%) Windows 2000 Server
16 6 (0.88%) CentOS
16 6 (0.88%) Debian
17 4 (0.58%) SUSE
Processes & Methodologies
1 123 (17.96%) ITIL
2 28 (4.09%) Service Management
3 27 (3.94%) Service Delivery
4 26 (3.80%) Load Balancing
5 24 (3.50%) Document Management
5 24 (3.50%) Root Cause Analysis
6 20 (2.92%) Performance Tuning
7 18 (2.63%) Incident Management
8 16 (2.34%) CRM
9 14 (2.04%) E-Commerce
9 14 (2.04%) Migration
10 13 (1.90%) Network Architecture
10 13 (1.90%) ITSM
11 11 (1.61%) Asset Management
12 8 (1.17%) Mobile Device Management
12 8 (1.17%) Stakeholder Management
12 8 (1.17%) Workflow
13 7 (1.02%) E-business
13 7 (1.02%) Capacity Planning
13 7 (1.02%) Time Management
Programming Languages
1 115 (16.79%) SQL
2 24 (3.50%) T-SQL
3 21 (3.07%) C
4 17 (2.48%) PHP
5 16 (2.34%) VBScript
5 16 (2.34%) PowerShell
6 13 (1.90%) Java
7 10 (1.46%) C#
8 8 (1.17%) JavaScript
9 7 (1.02%) Perl
10 6 (0.88%) Python
11 3 (0.44%) VB
12 2 (0.29%) VB.NET
13 1 (0.15%) C++
13 1 (0.15%) VC++
13 1 (0.15%) Ruby
Qualifications
1 140 (20.44%) Microsoft Certification
2 91 (13.28%) Degree
3 64 (9.34%) MCSE
4 57 (8.32%) MCP
5 36 (5.26%) MCITP
6 28 (4.09%) MCSA
7 27 (3.94%) CCNA
7 27 (3.94%) Cisco Certification
8 19 (2.77%) MCDBA
9 14 (2.04%) A+ Certification
10 8 (1.17%) SC Cleared
10 8 (1.17%) Security Cleared
10 8 (1.17%) ITIL Certification
11 5 (0.73%) CCSA
11 5 (0.73%) MOS
12 4 (0.58%) VMware Certified Professional (VCP)
13 3 (0.44%) Network+ Certification
14 2 (0.29%) JNCIA
14 2 (0.29%) MCDST
15 1 (0.15%) CCA
Quality Assurance & Compliance
1 83 (12.12%) SLA
2 2 (0.29%) QA
3 1 (0.15%) ISO 9001
System Software
1 399 (58.25%) Active Directory
2 75 (10.95%) VMware Infrastructure
3 49 (7.15%) XenApp
4 39 (5.69%) Terminal Services
5 24 (3.50%) Hyper-V
6 22 (3.21%) VMware ESXi
7 19 (2.77%) XenServer
8 16 (2.34%) vSphere
9 10 (1.46%) XenDesktop
10 9 (1.31%) VMware ESX
11 7 (1.02%) Terminal Server
12 5 (0.73%) Microsoft App-V
12 5 (0.73%) Citrix Presentation Server
13 4 (0.58%) VMware Server
14 1 (0.15%) Microsoft Virtual Server
Systems Management
1 23 (3.36%) SCCM
2 13 (1.90%) NetBackup
3 10 (1.46%) SCOM
4 9 (1.31%) Backup Exec
5 8 (1.17%) WSUS
6 4 (0.58%) Systems Management Server (SMS)
7 3 (0.44%) OpenView
7 3 (0.44%) Cisco CUCM
8 1 (0.15%) ZENworks
8 1 (0.15%) OpenView Configuration Management
8 1 (0.15%) Tivoli
8 1 (0.15%) MOM
8 1 (0.15%) MAILsweeper
8 1 (0.15%) Symantec Endpoint Protection
8 1 (0.15%) FortiGate
8 1 (0.15%) HP SIM
8 1 (0.15%) Puppet
Vendors
1 331 (48.32%) Microsoft
2 170 (24.82%) Citrix
3 107 (15.62%) VMware
4 77 (11.24%) Cisco
5 47 (6.86%) Apple
6 36 (5.26%) Bloomberg
7 28 (4.09%) Reuters
8 25 (3.65%) Symantec
9 21 (3.07%) HP
10 19 (2.77%) Sybase
10 19 (2.77%) Oracle
11 16 (2.34%) Juniper
12 15 (2.19%) Mitel
12 15 (2.19%) Lotus
12 15 (2.19%) Avaya
13 14 (2.04%) NetApp
14 11 (1.61%) Remedy
15 10 (1.46%) CheckPoint
15 10 (1.46%) SAP
16 9 (1.31%) Red Hat
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 2 days ago
Uxbridge, Middlesex
Senitor Associates
Posted: 2 days ago
London
FIRST POINT IT RESOURCING
Salary: £25000 - £35000 per annum + Excellent Bonus & Benefits
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
London
JPS Selection
Salary: From £30,000 to £40,000 per annum + benefits + package
Posted: 4 days ago
City, London
Venturi
Salary: £25000 - £30000 per annum + Bonus + On Call + Benefits
Posted: 4 days ago
London
Parallel Consulting
Salary: £28000 - £30000 per annum + excellent bens package
Posted: 4 days ago
London
Spencer Rose
Salary: Up to £35,000 per annum
Posted: 4 days ago
London
Morgan Smith & Partners
Salary: From £25,000 to £32,000 per annum
Posted: 5 days ago
London
Morgan Smith & Partners
Salary: From £20,000 to £24,000 per annum
Posted: 5 days ago
London
ComputAppoint
Salary: £40000 - £45000 per annum
Posted: 5 days ago
East London
ComputAppoint
Salary: £50000 - £55000 per annum
Posted: 5 days ago
Kingston Upon Thames, Surrey
Oscar Associates (UK) Ltd
Salary: £24000 - £28000 per annum
Posted: 5 days ago
London
Blue Personnel
Salary: From £60,000 to £70,000 per annum
Posted: 5 days ago
London
Blue Personnel
Salary: From £50,000 to £55,000 per annum
Posted: 5 days ago
North West London
Square One Resources
Salary: From £22,000 to £25,000 per annum
Posted: 5 days ago
Brentford, Middlesex
Mortimer Spinks
Salary: £27000 per annum + excellent package & MCSE
Posted: 6 days ago
Central London / West End
Frontier Technology
Salary: From £28,000 to £35,000 per annum plus performance related bonus
Posted: 18 days ago
London
Links of London
Salary: Competitive plus benefits
Posted: 23 days ago