The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 248 355 379
Rank change year-on-year
+107 +24
Permanent jobs requiring a 2nd Line Support 499 299 240
As % of all permanent IT jobs located in London 1.23% 0.71% 0.55%
As % of the Job Titles category 1.31% 0.75% 0.59%
Number of salaries quoted 448 275 201
Average salary £27,750 £27,500 £30,000
Average salary % change year-on-year
+0.90% -8.33%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £40,000 £42,500 £40,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38180 39749 40739
As % of all permanent IT jobs located in London 93.77% 93.82% 94.14%
Number of salaries quoted 32210 32598 34627
Average salary £54,000 £52,500 £50,000
Average salary % change year-on-year
+2.85% +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 6 March 2015.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +42 99 £30,000 -20.00% 10
Croydon +15 14 £24,500 +8.88% 1
Docklands, London +8 13 £34,000 -20.00%
Hillingdon - 13 £27,500 -
Sidcup -5 9 £30,000 +30.08%
Uxbridge +3 4 £25,000 -23.07% 2
Paddington +2 4 - -
Ilford - 3 £19,000 - 1
Bexley - 3 £28,500 -
Bromley +2 2 £26,500 +23.25%
Enfield - 1 £27,500 -
Feltham - 1 £27,500 -
Hayes - 1 £42,500 -
Southwark - 1 - -
Chiswick - 1 £26,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 6 March 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 723 (79.63%) Windows
2 489 (53.85%) Active Directory
3 456 (50.22%) Microsoft
4 367 (40.42%) MS Office
5 294 (32.38%) MS Exchange
6 292 (32.16%) MS Excel
7 286 (31.50%) Windows 7
8 225 (24.78%) ITIL
9 219 (24.12%) Windows XP
10 211 (23.24%) Windows Server 2008
11 187 (20.59%) Blackberry
12 181 (19.93%) Cisco
13 172 (18.94%) Windows Server 2003
14 166 (18.28%) Finance
15 165 (18.17%) VPN
16 163 (17.95%) Firewall
16 163 (17.95%) VMware
17 155 (17.07%) TCP/IP
18 152 (16.74%) Windows 8
19 150 (16.52%) Microsoft Certification
20 146 (16.08%) Citrix
21 138 (15.20%) DNS
22 135 (14.87%) LAN
23 125 (13.77%) Exchange Server 2010
24 120 (13.22%) Windows Server 2012
25 119 (13.11%) Apple
26 104 (11.45%) VMware Infrastructure
27 102 (11.23%) WAN
28 95 (10.46%) SLA
29 94 (10.35%) DHCP

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 6 March 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 294 (32.38%) MS Exchange
2 125 (13.77%) Exchange Server 2010
3 84 (9.25%) Exchange Server 2007
4 80 (8.81%) Blackberry Enterprise Server
5 73 (8.04%) Exchange Server 2013
6 52 (5.73%) Exchange Server 2003
7 44 (4.85%) IIS
8 34 (3.74%) SharePoint
9 31 (3.41%) Lync
10 22 (2.42%) IBM Notes
11 10 (1.10%) Apache
11 10 (1.10%) WorkSite
12 5 (0.55%) SharePoint 2010
12 5 (0.55%) WebSphere
13 4 (0.44%) Tomcat
14 2 (0.22%) Exchange Server 2000
14 2 (0.22%) JBoss
14 2 (0.22%) WebSphere Application Server
14 2 (0.22%) WebLogic
14 2 (0.22%) SAS
Applications
1 367 (40.42%) MS Office
2 292 (32.16%) MS Excel
3 38 (4.19%) MS PowerPoint
4 7 (0.77%) Adobe Creative Suite
5 6 (0.66%) MS Visio
6 2 (0.22%) MS Project
7 1 (0.11%) Final Cut Pro
7 1 (0.11%) Acrobat
7 1 (0.11%) InDesign
Business Applications
1 4 (0.44%) Dynamics CRM
2 3 (0.33%) Dynamics NAV
3 2 (0.22%) HiPortfolio
3 2 (0.22%) SAP Oil and Gas
4 1 (0.11%) Agresso
Cloud Services
1 43 (4.74%) Office 365
2 7 (0.77%) SaaS
3 4 (0.44%) Google Apps
4 2 (0.22%) Cloud Computing
5 1 (0.11%) Microsoft Azure
Communications & Networking
1 165 (18.17%) VPN
2 163 (17.95%) Firewall
3 155 (17.07%) TCP/IP
4 138 (15.20%) DNS
5 135 (14.87%) LAN
6 102 (11.23%) WAN
7 94 (10.35%) DHCP
8 61 (6.72%) VoIP
9 50 (5.51%) Internet
10 40 (4.41%) SAN
11 28 (3.08%) Network Security
12 23 (2.53%) Broadband
13 22 (2.42%) Cisco IOS
14 20 (2.20%) LLU
14 20 (2.20%) SMTP
14 20 (2.20%) Wireless
15 19 (2.09%) Wi-Fi
16 17 (1.87%) Cisco ASA
17 16 (1.76%) DSL
18 15 (1.65%) POP3
Database & Business Intelligence
1 65 (7.16%) SQL Server
2 5 (0.55%) SQL Server 2012
3 4 (0.44%) Oracle Database
3 4 (0.44%) Essbase
4 3 (0.33%) MySQL
5 2 (0.22%) SQL Server Integration Services
5 2 (0.22%) Data Warehouse
5 2 (0.22%) Data Mining
5 2 (0.22%) FileMaker
6 1 (0.11%) PostgreSQL
6 1 (0.11%) SQL Server 2008
6 1 (0.11%) Relational Database
Development Applications
1 3 (0.33%) Toad
1 3 (0.33%) JIRA
2 2 (0.22%) Git (software)
2 2 (0.22%) Subversion
General
1 166 (18.28%) Finance
2 67 (7.38%) Telecoms
3 60 (6.61%) Banking
4 58 (6.39%) Law
5 43 (4.74%) Retail
6 40 (4.41%) Legal
7 13 (1.43%) Marketing
8 12 (1.32%) Investment Banking
9 11 (1.21%) Back Office
10 9 (0.99%) Advertising
10 9 (0.99%) German Language
11 8 (0.88%) Financial Institution
12 7 (0.77%) Games
13 5 (0.55%) French Language
14 4 (0.44%) Spanish Language
14 4 (0.44%) Front Office
15 3 (0.33%) Italian Language
15 3 (0.33%) Russian Language
16 2 (0.22%) Electronics
16 2 (0.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 24 (2.64%) HTML
2 21 (2.31%) .NET
3 20 (2.20%) XML
4 15 (1.65%) CSS
5 10 (1.10%) ASP.NET
6 6 (0.66%) Middleware
7 4 (0.44%) FIX Protocol
8 3 (0.33%) .NET Framework
9 2 (0.22%) Application Packaging
9 2 (0.22%) COM
9 2 (0.22%) XSL
10 1 (0.11%) XSLT
10 1 (0.11%) SAML
10 1 (0.11%) WebSphere MQ
10 1 (0.11%) SOAP
10 1 (0.11%) Web Services
10 1 (0.11%) Software Packaging
Miscellaneous
1 187 (20.59%) Blackberry
2 45 (4.96%) iPhone
3 35 (3.85%) Analytical Skills
4 23 (2.53%) iPad
5 19 (2.09%) CMDB
6 17 (1.87%) Management Information System
6 17 (1.87%) Hedge funds
7 13 (1.43%) Mathematics
8 11 (1.21%) PDA
9 10 (1.10%) EPoS
10 9 (0.99%) Video Conferencing
10 9 (0.99%) Digital Media
11 8 (0.88%) Replication
12 7 (0.77%) Client/Server
12 7 (0.77%) Derivative
13 6 (0.66%) Computer Science
14 5 (0.55%) Robotics
14 5 (0.55%) Handset
14 5 (0.55%) Enterprise Software
15 4 (0.44%) User Experience
Operating Systems
1 723 (79.63%) Windows
2 286 (31.50%) Windows 7
3 219 (24.12%) Windows XP
4 211 (23.24%) Windows Server 2008
5 172 (18.94%) Windows Server 2003
6 152 (16.74%) Windows 8
7 120 (13.22%) Windows Server 2012
8 84 (9.25%) Mac OS X
9 61 (6.72%) Linux
10 57 (6.28%) Android
11 52 (5.73%) Windows Vista
12 51 (5.62%) Apple iOS
13 28 (3.08%) UNIX
14 21 (2.31%) Solaris
14 21 (2.31%) Mac OS
15 16 (1.76%) Windows 2000
16 13 (1.43%) AIX
17 12 (1.32%) Red Hat Enterprise Linux
18 6 (0.66%) Mac OS X Server
18 6 (0.66%) Debian
Processes & Methodologies
1 225 (24.78%) ITIL
2 48 (5.29%) Incident Management
3 45 (4.96%) Problem Management
4 36 (3.96%) CRM
5 30 (3.30%) Service Delivery
6 27 (2.97%) Service Management
7 24 (2.64%) Project Planning
8 22 (2.42%) Change Control
9 21 (2.31%) Kalman Filter
10 15 (1.65%) Time Management
11 13 (1.43%) Change Management
12 11 (1.21%) Mentoring
13 10 (1.10%) Document Management
13 10 (1.10%) Logistics
14 9 (0.99%) Asset Management
14 9 (0.99%) ITSM
14 9 (0.99%) Root Cause Analysis
15 8 (0.88%) Continuous Improvement
15 8 (0.88%) ERP
15 8 (0.88%) Load Balancing
Programming Languages
1 86 (9.47%) SQL
2 27 (2.97%) JavaScript
3 19 (2.09%) PowerShell
4 18 (1.98%) C
5 12 (1.32%) C#
6 10 (1.10%) PHP
7 9 (0.99%) Java
8 8 (0.88%) VBScript
9 6 (0.66%) VB
9 6 (0.66%) Perl
10 4 (0.44%) VBA
11 3 (0.33%) Python
11 3 (0.33%) Objective-C
11 3 (0.33%) PL/SQL
12 2 (0.22%) T-SQL
12 2 (0.22%) Ruby
12 2 (0.22%) XPath
13 1 (0.11%) VB.NET
13 1 (0.11%) Bash Shell
13 1 (0.11%) C++
Qualifications
1 150 (16.52%) Microsoft Certification
2 92 (10.13%) MCSE
3 87 (9.58%) Degree
4 83 (9.14%) MCP
5 67 (7.38%) CCNA
5 67 (7.38%) Cisco Certification
6 54 (5.95%) MCITP
7 47 (5.18%) MCSA
8 30 (3.30%) VCP4
9 26 (2.86%) MCTS
10 19 (2.09%) ITIL Certification
10 19 (2.09%) MCDST
11 15 (1.65%) A+ Certification
12 11 (1.21%) ITIL Foundation Certificate
13 9 (0.99%) Security Cleared
14 8 (0.88%) CCNP
15 7 (0.77%) VMware Certified Professional (VCP)
16 6 (0.66%) Citrix Certification
17 4 (0.44%) SC Cleared
18 3 (0.33%) CCA
Quality Assurance & Compliance
1 95 (10.46%) SLA
2 2 (0.22%) ISO/IEC 27001
3 1 (0.11%) ISO 9001
3 1 (0.11%) Sarbanes-Oxley
System Software
1 489 (53.85%) Active Directory
2 104 (11.45%) VMware Infrastructure
3 40 (4.41%) Hyper-V
4 23 (2.53%) XenApp
5 18 (1.98%) Terminal Services
6 17 (1.87%) vSphere
7 8 (0.88%) VMware ESXi
8 7 (0.77%) VMware Workstation
9 5 (0.55%) Terminal Server
10 2 (0.22%) Microsoft App-V
10 2 (0.22%) Xen
10 2 (0.22%) Citrix Presentation Server
10 2 (0.22%) VMware ESX
10 2 (0.22%) XenDesktop
11 1 (0.11%) ISA Server
Systems Management
1 41 (4.52%) SCCM
2 15 (1.65%) Backup Exec
3 13 (1.43%) Norton AntiVirus
4 12 (1.32%) WSUS
5 5 (0.55%) FortiGate
6 4 (0.44%) Nagios
6 4 (0.44%) Systems Management Server (SMS)
6 4 (0.44%) Opsview
7 3 (0.33%) CiscoWorks
7 3 (0.33%) Tivoli
8 2 (0.22%) MOM
8 2 (0.22%) OpenView Configuration Management
8 2 (0.22%) Symantec Enterprise Vault
8 2 (0.22%) OpenView
8 2 (0.22%) NetBackup
9 1 (0.11%) Symantec Endpoint Protection
9 1 (0.11%) McAfee ePO
9 1 (0.11%) AppDNA
9 1 (0.11%) ZENworks
9 1 (0.11%) DameWare
Vendors
1 456 (50.22%) Microsoft
2 181 (19.93%) Cisco
3 163 (17.95%) VMware
4 146 (16.08%) Citrix
5 119 (13.11%) Apple
6 76 (8.37%) HP
7 56 (6.17%) Bloomberg
8 49 (5.40%) Avaya
8 49 (5.40%) Reuters
9 36 (3.96%) Symantec
10 35 (3.85%) Dell
11 34 (3.74%) Mitel
12 22 (2.42%) Lotus
13 21 (2.31%) Wyse
14 20 (2.20%) BT
14 20 (2.20%) Red Hat
14 20 (2.20%) Juniper
14 20 (2.20%) Oracle
15 15 (1.65%) Nokia
16 14 (1.54%) Interwoven
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: 4 hours ago
Kingston Upon Thames, Surrey
Sanderson
Salary: £28000.00 - £30000.00 per annum + benefits
Posted: 5 hours ago
West London
Atech Support
Salary: From £20,000 to £32,500 per annum Depending on experience
Posted: 9 hours ago
London
Spencer Rose
Salary: From £30,000 to £35,000 per annum
Posted: 11 hours ago
City, London
Experis Ltd
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: Yesterday
Ealing
IntaPeople
Salary: £21000 - £24000 per annum
Posted: Yesterday
West London
Intapeople
Salary: £21000 - £24000 per annum
Posted: Yesterday
City, London
Senitor Associates
Salary: £33000 - £35000 per annum
Posted: Yesterday
London
Explore Group
Salary: £25000 - £28000 per annum
Posted: 2 days ago
Thornton Heath, Surrey
Premier IT
Salary: £23000 - £26000 per annum
Posted: 2 days ago
Croydon
Interquest - IQ ERP
Salary: £22000 - £28000 per annum + Benefits
Posted: 2 days ago
Central London / West End
Kelway Ltd
Salary: From £24,000 to £28,000 per annum
Posted: 2 days ago
North London
Verticality Ltd
Salary: £30000 - £35000 per annum, Benefits Bonus + Benefits Package
Posted: 2 days ago
London
Nigel Frank International Limited - Newcastle
Posted: 2 days ago
City, London
ComputAppoint
Salary: £24000 - £28000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: 3 days ago
London
Latcom Ltd
Salary: From £22,500 to £22,500 per annum + Training + Benefits
Posted: 3 days ago
London
Roc Search
Posted: 3 days ago
Ilford, Essex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
City, London
Mortimer Spinks
Salary: £35000 - £40000 per annum + Excellent Package
Posted: 4 days ago