The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 292 317 380
Rank change year-on-year
+25 +63
Permanent jobs requiring a 2nd Line Support 433 427 258
As % of all permanent IT jobs located in London 1.00% 0.87% 0.59%
As % of the Job Titles category 1.07% 0.93% 0.63%
Number of salaries quoted 393 391 216
Average salary £29,000 £27,500 £29,000
Average salary % change year-on-year
+5.45% -5.17%
90% offered a salary of more than £22,500 £22,000 £23,000
10% offered a salary of more than £38,500 £37,000 £40,000
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40569 45917 40808
As % of all permanent IT jobs located in London 93.47% 93.82% 93.71%
Number of salaries quoted 34311 38472 34322
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 26 May 2015.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +53 67 £30,000 +5.26% 4
Croydon +24 23 £25,000 +6.38% 1
Docklands, London +8 15 £27,000 -48.57%
Greenford - 3 £41,000 -
Kingston Upon Thames +2 2 £27,000 -46.00% 2
Edgware 0 2 £27,250 +29.76%
Brentford -1 2 £26,750 -0.92%
Feltham - 2 £27,500 -
Hillingdon - 2 £27,500 -
Hounslow +10 1 £30,000 +9.09%
Bromley +6 1 £21,500 -
Sidcup -3 1 £32,500 +4.83%
Uxbridge -8 1 £24,000 -31.42% 1
Wimbledon -15 1 - -
Wembley - 1 £25,000 -
Ealing - 1 £22,500 -
Twickenham - 1 £32,500 -
Romford - 1 £25,000 -
Chessington - 1 £23,500 -
Coulsdon - 1 £23,000 -
Harrow - 1 £25,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 26 May 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 738 (79.61%) Windows
2 468 (50.49%) Active Directory
3 466 (50.27%) Microsoft
4 332 (35.81%) MS Office
5 280 (30.20%) MS Exchange
6 261 (28.16%) MS Excel
7 246 (26.54%) ITIL
8 245 (26.43%) Windows 7
9 219 (23.62%) Blackberry
10 185 (19.96%) VMware
11 183 (19.74%) Windows Server 2008
12 181 (19.53%) Firewall
12 181 (19.53%) Cisco
13 175 (18.88%) Finance
14 174 (18.77%) Windows XP
15 170 (18.34%) Windows Server 2003
16 155 (16.72%) Citrix
17 142 (15.32%) Microsoft Certification
18 137 (14.78%) TCP/IP
18 137 (14.78%) LAN
19 134 (14.46%) Windows 8
20 133 (14.35%) Windows Server 2012
21 132 (14.24%) Apple
22 127 (13.70%) VPN
23 124 (13.38%) WAN
24 121 (13.05%) Exchange Server 2010
25 119 (12.84%) VMware Infrastructure
26 118 (12.73%) DNS
27 109 (11.76%) SLA
28 107 (11.54%) HP

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 26 May 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 280 (30.20%) MS Exchange
2 121 (13.05%) Exchange Server 2010
3 101 (10.90%) Exchange Server 2013
4 64 (6.90%) Blackberry Enterprise Server
5 61 (6.58%) Exchange Server 2007
6 49 (5.29%) Exchange Server 2003
6 49 (5.29%) IIS
7 38 (4.10%) Lync
8 33 (3.56%) SharePoint
9 16 (1.73%) IBM Notes
10 13 (1.40%) WorkSite
11 12 (1.29%) Apache
12 6 (0.65%) SharePoint 2010
13 4 (0.43%) Tomcat
13 4 (0.43%) WebSphere
14 3 (0.32%) JBoss
14 3 (0.32%) WebSphere Application Server
14 3 (0.32%) WebLogic
15 2 (0.22%) SAS
15 2 (0.22%) LiveLink
Applications
1 332 (35.81%) MS Office
2 261 (28.16%) MS Excel
3 40 (4.31%) MS PowerPoint
4 13 (1.40%) Adobe Creative Suite
5 5 (0.54%) InDesign
6 3 (0.32%) Acrobat
6 3 (0.32%) InfoPath
7 2 (0.22%) MS Visio
7 2 (0.22%) MS Project
8 1 (0.11%) Photoshop
8 1 (0.11%) Final Cut Pro
Business Applications
1 4 (0.43%) Dynamics CRM
2 3 (0.32%) Dynamics GP
3 2 (0.22%) HiPortfolio
3 2 (0.22%) Oracle Applications
3 2 (0.22%) Dynamics NAV
4 1 (0.11%) Oracle General Ledger
4 1 (0.11%) Agresso
Cloud Services
1 52 (5.61%) Office 365
2 8 (0.86%) SaaS
3 5 (0.54%) Cloud Computing
4 4 (0.43%) Google Drive
4 4 (0.43%) Google Apps
5 3 (0.32%) Symantec.cloud
5 3 (0.32%) Mimecast
6 2 (0.22%) Microsoft Azure
7 1 (0.11%) PaaS
7 1 (0.11%) IaaS
Communications & Networking
1 181 (19.53%) Firewall
2 137 (14.78%) LAN
2 137 (14.78%) TCP/IP
3 127 (13.70%) VPN
4 124 (13.38%) WAN
5 118 (12.73%) DNS
6 78 (8.41%) VoIP
7 73 (7.87%) DHCP
8 57 (6.15%) Internet
9 45 (4.85%) SAN
10 38 (4.10%) Broadband
11 34 (3.67%) Wireless
12 31 (3.34%) Cisco IOS
13 24 (2.59%) SMTP
14 22 (2.37%) Wi-Fi
14 22 (2.37%) LLU
15 21 (2.27%) POP3
16 18 (1.94%) DSL
16 18 (1.94%) Network Security
16 18 (1.94%) Cisco ASA
Database & Business Intelligence
1 73 (7.87%) SQL Server
2 7 (0.76%) SQL Server 2012
3 4 (0.43%) Oracle Database
3 4 (0.43%) Essbase
4 3 (0.32%) MySQL
4 3 (0.32%) SQL Server 2008
4 3 (0.32%) Relational Database
5 2 (0.22%) Data Mining
5 2 (0.22%) FileMaker
6 1 (0.11%) PostgreSQL
6 1 (0.11%) DB2
6 1 (0.11%) Data Warehouse
6 1 (0.11%) SQL Server Integration Services
Development Applications
1 3 (0.32%) Toad
1 3 (0.32%) JIRA
2 2 (0.22%) Git (software)
2 2 (0.22%) Subversion
General
1 175 (18.88%) Finance
2 74 (7.98%) Law
3 69 (7.44%) Telecoms
4 46 (4.96%) Banking
5 43 (4.64%) Legal
6 33 (3.56%) Retail
7 12 (1.29%) Back Office
8 8 (0.86%) Advertising
8 8 (0.86%) Marketing
9 7 (0.76%) German Language
9 7 (0.76%) Investment Banking
10 6 (0.65%) Games
10 6 (0.65%) Financial Institution
11 5 (0.54%) French Language
12 4 (0.43%) Spanish Language
12 4 (0.43%) Front Office
12 4 (0.43%) Manufacturing
12 4 (0.43%) Publishing
13 3 (0.32%) Aerospace
13 3 (0.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 28 (3.02%) HTML
2 18 (1.94%) XML
3 17 (1.83%) .NET
4 9 (0.97%) CSS
5 7 (0.76%) ASP.NET
6 6 (0.65%) Middleware
7 4 (0.43%) Java RMI
7 4 (0.43%) Web Services
8 3 (0.32%) XSL
8 3 (0.32%) FIX Protocol
9 2 (0.22%) Software Packaging
9 2 (0.22%) SAP Basis
9 2 (0.22%) COM
10 1 (0.11%) XSLT
10 1 (0.11%) .NET Framework
10 1 (0.11%) Application Packaging
10 1 (0.11%) LINQ
10 1 (0.11%) WebSphere MQ
Miscellaneous
1 219 (23.62%) Blackberry
2 44 (4.75%) iPhone
3 42 (4.53%) Analytical Skills
4 26 (2.80%) iPad
5 21 (2.27%) Management Information System
6 20 (2.16%) CMDB
7 17 (1.83%) PDA
8 15 (1.62%) Client/Server
8 15 (1.62%) Video Conferencing
8 15 (1.62%) Mathematics
9 12 (1.29%) Hedge funds
10 11 (1.19%) Computer Science
10 11 (1.19%) Data Centre
11 10 (1.08%) Digital Media
12 8 (0.86%) EPoS
12 8 (0.86%) Enterprise Software
13 7 (0.76%) Handset
14 6 (0.65%) Replication
14 6 (0.65%) Smartphone
15 5 (0.54%) Mobile App
Operating Systems
1 738 (79.61%) Windows
2 245 (26.43%) Windows 7
3 183 (19.74%) Windows Server 2008
4 174 (18.77%) Windows XP
5 170 (18.34%) Windows Server 2003
6 134 (14.46%) Windows 8
7 133 (14.35%) Windows Server 2012
8 81 (8.74%) Android
9 64 (6.90%) Apple iOS
10 63 (6.80%) Linux
11 57 (6.15%) Windows Vista
12 52 (5.61%) Mac OS X
13 30 (3.24%) Mac OS
14 23 (2.48%) UNIX
15 19 (2.05%) Solaris
16 11 (1.19%) Red Hat Enterprise Linux
17 10 (1.08%) Windows 2000
18 9 (0.97%) AIX
19 7 (0.76%) Debian
20 6 (0.65%) Ubuntu
Processes & Methodologies
1 246 (26.54%) ITIL
2 48 (5.18%) Problem Management
3 45 (4.85%) Incident Management
4 41 (4.42%) Service Delivery
5 34 (3.67%) Service Management
6 33 (3.56%) CRM
7 27 (2.91%) Kalman Filter
8 21 (2.27%) Change Management
9 18 (1.94%) Migration
9 18 (1.94%) Change Control
9 18 (1.94%) Root Cause Analysis
9 18 (1.94%) Mentoring
10 16 (1.73%) Project Planning
11 13 (1.40%) Configuration Management
12 11 (1.19%) Asset Management
12 11 (1.19%) Document Management
12 11 (1.19%) Time Management
13 10 (1.08%) Load Balancing
13 10 (1.08%) Project Management
13 10 (1.08%) E-Commerce
Programming Languages
1 102 (11.00%) SQL
2 28 (3.02%) C
3 23 (2.48%) PowerShell
4 22 (2.37%) JavaScript
5 12 (1.29%) C#
6 11 (1.19%) PHP
7 10 (1.08%) Perl
8 7 (0.76%) Java
9 6 (0.65%) Python
10 5 (0.54%) VB
11 4 (0.43%) VBA
11 4 (0.43%) Ruby
11 4 (0.43%) T-SQL
11 4 (0.43%) VBScript
11 4 (0.43%) Bash Shell
12 3 (0.32%) PL/SQL
13 2 (0.22%) C++
13 2 (0.22%) XPath
14 1 (0.11%) C-shell
14 1 (0.11%) Korn
Qualifications
1 142 (15.32%) Microsoft Certification
2 88 (9.49%) MCSE
3 74 (7.98%) CCNA
3 74 (7.98%) Cisco Certification
3 74 (7.98%) Degree
4 65 (7.01%) MCP
5 42 (4.53%) MCITP
6 41 (4.42%) MCSA
7 23 (2.48%) ITIL Certification
8 17 (1.83%) MCTS
9 16 (1.73%) CCNP
10 14 (1.51%) ITIL Foundation Certificate
11 10 (1.08%) A+ Certification
11 10 (1.08%) MCDST
12 6 (0.65%) VMware Certified Professional (VCP)
13 5 (0.54%) HNC
13 5 (0.54%) HND
14 4 (0.43%) MOS
14 4 (0.43%) Security Cleared
15 3 (0.32%) ACTC
Quality Assurance & Compliance
1 109 (11.76%) SLA
2 1 (0.11%) Sarbanes-Oxley
2 1 (0.11%) QA
System Software
1 468 (50.49%) Active Directory
2 119 (12.84%) VMware Infrastructure
3 54 (5.83%) Hyper-V
4 27 (2.91%) XenApp
5 25 (2.70%) Terminal Services
6 14 (1.51%) Terminal Server
7 10 (1.08%) vSphere
8 9 (0.97%) VMware Workstation
9 5 (0.54%) Citrix Presentation Server
10 4 (0.43%) VMware ESXi
11 1 (0.11%) VMware Server
11 1 (0.11%) XenServer
11 1 (0.11%) XenDesktop
11 1 (0.11%) Microsoft App-V
11 1 (0.11%) Squid
11 1 (0.11%) Xen
11 1 (0.11%) ISA Server
Systems Management
1 47 (5.07%) SCCM
2 21 (2.27%) WSUS
3 15 (1.62%) Backup Exec
4 12 (1.29%) FortiGate
5 11 (1.19%) Norton AntiVirus
6 9 (0.97%) SCOM
7 7 (0.76%) Symantec Endpoint Protection
8 6 (0.65%) Symantec Enterprise Vault
9 5 (0.54%) DameWare
9 5 (0.54%) Nagios
10 4 (0.43%) Opsview
10 4 (0.43%) Casper Suite
11 2 (0.22%) AirWatch
11 2 (0.22%) NetBackup
12 1 (0.11%) SCVMM
12 1 (0.11%) McAfee ePO
Vendors
1 466 (50.27%) Microsoft
2 185 (19.96%) VMware
3 181 (19.53%) Cisco
4 155 (16.72%) Citrix
5 132 (14.24%) Apple
6 107 (11.54%) HP
7 52 (5.61%) Bloomberg
8 47 (5.07%) Dell
9 44 (4.75%) Mitel
10 40 (4.31%) Symantec
11 36 (3.88%) Avaya
12 33 (3.56%) Reuters
13 30 (3.24%) Juniper
14 24 (2.59%) Oracle
15 22 (2.37%) BT
16 21 (2.27%) Adobe
16 21 (2.27%) Nokia
17 18 (1.94%) SolarWinds
18 17 (1.83%) Red Hat
19 16 (1.73%) Lotus
London
Refreshing Recruitment
Salary: £35000 - £38000 per annum + comprehensive bens package
Posted: 2 hours ago
London
Eaglecliff
Salary: From £35,000 to £38,000 per annum + Benefits
Posted: 4 hours ago
London
ARC IT Recruitment Ltd
Salary: £32500 Per Annum
Posted: 3 days ago
London
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: 3 days ago
London
Etech Partners
Salary: Up to £32,000 per annum + Benefits
Posted: 4 days ago
Kingston Upon Thames, Surrey
Salt
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
London
Stott and May
Posted: 4 days ago
London
RBW Consulting
Salary: From £22,000 to £24,000 per annum
Posted: 5 days ago
East London
Explore Group
Salary: £26000 - £28000 per annum
Posted: 5 days ago
City, London
Westbourne Partners
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
City, London
Harvey Nash plc
Posted: 5 days ago
London
Ashdown IT
Salary: £20000 - £25000 per annum + comprehensive benefits
Posted: 5 days ago
City, London
Burns Sheehan
Salary: £40000 - £46000 per annum + Bonus
Posted: 6 days ago
London
Gold Group
Salary: £20 - £25 per hour
Posted: 6 days ago
London
Millshill Recruitment Ltd
Salary: From £30,000 to £32,000 per annum
Posted: 6 days ago
Croydon, Surrey
Vertical IT
Salary: £25000 - £28000 per annum + excellent benefits inc bonus
Posted: 6 days ago
London
Blue Town Online
Salary: £23k per year
Posted: 11 days ago
London
NFP Group Ltd
Salary: £25000 - £35000 per annum + Bonus + Benefits
Posted: 11 days ago
London
Blue Town Online
Salary: £25000 - £30000 per annum
Posted: 13 days ago
London
Venturi
Salary: £25000 - £30000 per annum
Posted: 14 days ago