The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / London
Rank 338 285 230
Rank change year-on-year
-53 -55
Permanent jobs requiring a 2nd Line Support 254 431 545
As % of all permanent IT jobs located in London 0.76% 1.08% 1.35%
As % of the Job Titles category 0.79% 1.12% 1.40%
Number of salaries quoted 226 388 494
Median salary £30,000 £29,000 £27,500
Median salary % change year-on-year
+3.44% +5.45%
90% offered a salary of more than £25,100 £22,500 £22,000
10% offered a salary of more than £40,000 £42,500 £40,000
UK excluding London median salary £25,000 £25,000 £25,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
32033 38421 38887
As % of all permanent IT jobs located in London 95.84% 96.12% 96.12%
Number of salaries quoted 27187 32991 33062
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £33,000 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 17 January 2017.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 37 £29,000 -10.76% 5
Canary Wharf -6 11 £29,000 +26.08%
Docklands, London +4 7 £29,000 +31.81%
Croydon +3 3 £23,500 -12.96%
Uxbridge -12 1 - -
Westminster - 1 £27,000 -
Lewisham - 1 £36,000 -
Bromley - 1 - -
Kingston Upon Thames - 1 £48,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 17 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 472 (81.10%) Windows
2 359 (61.68%) Active Directory
3 299 (51.37%) Microsoft
4 221 (37.97%) MS Office
5 196 (33.68%) Windows 7
6 181 (31.10%) MS Excel
7 174 (29.90%) Windows Server
8 158 (27.15%) MS Exchange
9 151 (25.95%) Citrix
10 136 (23.37%) ITIL
11 114 (19.59%) Windows Server 2008
12 111 (19.07%) Office 365
13 109 (18.73%) VMware
14 104 (17.87%) Windows Server 2012
14 104 (17.87%) Cisco
15 101 (17.35%) Finance
16 98 (16.84%) TCP/IP
17 90 (15.46%) Microsoft Certification
18 80 (13.75%) Apple
19 77 (13.23%) Firewall
20 70 (12.03%) Windows 8
21 66 (11.34%) DNS
22 63 (10.82%) Blackberry
23 62 (10.65%) VMware Infrastructure
24 60 (10.31%) Law
25 59 (10.14%) Service Management
26 58 (9.97%) Windows 10
27 57 (9.79%) MCSE
27 57 (9.79%) SCCM
28 53 (9.11%) SLA

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (27.15%) MS Exchange
2 49 (8.42%) Exchange Server 2013
3 47 (8.08%) Exchange Server 2010
3 47 (8.08%) Skype for Business
4 36 (6.19%) Blackberry Enterprise Server
5 28 (4.81%) SharePoint
6 27 (4.64%) IIS
7 15 (2.58%) Exchange Server 2003
7 15 (2.58%) Exchange Server 2007
8 10 (1.72%) IBM Notes
9 5 (0.86%) BizTalk Server
10 4 (0.69%) Tomcat
11 3 (0.52%) IBM Domino
11 3 (0.52%) WebLogic
12 2 (0.34%) SharePoint 2010
12 2 (0.34%) WordPress
13 1 (0.17%) Apache
13 1 (0.17%) JBoss
13 1 (0.17%) SharePoint Server
13 1 (0.17%) WebSphere
Applications
1 221 (37.97%) MS Office
2 181 (31.10%) MS Excel
3 14 (2.41%) Adobe Creative Suite
4 10 (1.72%) MS PowerPoint
5 8 (1.37%) Final Cut Pro
6 2 (0.34%) InfoPath
7 1 (0.17%) InCopy
7 1 (0.17%) Mozilla Thunderbird
7 1 (0.17%) MS Visio
Business Applications
1 4 (0.69%) Dynamics CRM
2 2 (0.34%) Retail-J
2 2 (0.34%) Visualfiles
3 1 (0.17%) Dynamics AX
3 1 (0.17%) Dynamics NAV
3 1 (0.17%) Infor M3
3 1 (0.17%) Movex
3 1 (0.17%) Northgate Housing
3 1 (0.17%) Remedy ITSM
3 1 (0.17%) SAP Business One
Cloud Services
1 111 (19.07%) Office 365
2 7 (1.20%) Cloud Computing
3 5 (0.86%) Microsoft Azure
4 4 (0.69%) Adobe Creative Cloud
5 2 (0.34%) Amazon AWS
5 2 (0.34%) G Suite
6 1 (0.17%) Dropbox
6 1 (0.17%) Google Drive
6 1 (0.17%) SaaS
Communications & Networking
1 98 (16.84%) TCP/IP
2 77 (13.23%) Firewall
3 66 (11.34%) DNS
4 51 (8.76%) DHCP
5 48 (8.25%) LAN
6 46 (7.90%) WAN
7 44 (7.56%) VPN
8 39 (6.70%) Internet
9 36 (6.19%) VoIP
10 29 (4.98%) SAN
11 28 (4.81%) Skype
12 18 (3.09%) Wireless
13 14 (2.41%) IP Telephony
14 13 (2.23%) Cisco IOS
15 12 (2.06%) Remote Desktop
16 7 (1.20%) Network Security
16 7 (1.20%) SMTP
17 4 (0.69%) Cisco ASA
17 4 (0.69%) SNMP
17 4 (0.69%) Telnet
Database & Business Intelligence
1 47 (8.08%) SQL Server
2 13 (2.23%) SQL Server 2008
3 11 (1.89%) SQL Server 2012
4 9 (1.55%) MS Access
5 8 (1.37%) MySQL
5 8 (1.37%) SQL Server Reporting Services
6 7 (1.20%) SQL Server Integration Services
7 4 (0.69%) Big Data
7 4 (0.69%) Hadoop
8 1 (0.17%) Essbase
8 1 (0.17%) FileMaker
8 1 (0.17%) MarkLogic
8 1 (0.17%) NoSQL
8 1 (0.17%) Oracle Database
8 1 (0.17%) Oracle Reports
8 1 (0.17%) PostgreSQL
8 1 (0.17%) QlikView
8 1 (0.17%) RDBMS
8 1 (0.17%) Relational Database
Development Applications
1 3 (0.52%) JIRA
2 1 (0.17%) SQL Server Management Studio (SSMS)
2 1 (0.17%) Team Foundation Server
2 1 (0.17%) Visual Studio
General
1 101 (17.35%) Finance
2 60 (10.31%) Law
3 42 (7.22%) Retail
4 38 (6.53%) Legal
5 32 (5.50%) Banking
6 25 (4.30%) Telecoms
7 12 (2.06%) Front Office
8 10 (1.72%) Financial Institution
9 7 (1.20%) Retail Banking
10 6 (1.03%) Advertising
10 6 (1.03%) Marketing
11 5 (0.86%) Publishing
12 3 (0.52%) Back Office
12 3 (0.52%) Investment Banking
13 2 (0.34%) Billing
14 1 (0.17%) French Language
14 1 (0.17%) Games
14 1 (0.17%) German Language
14 1 (0.17%) Manufacturing
14 1 (0.17%) Private Banking
Libraries, Frameworks & Software Standards
1 17 (2.92%) Software Packaging
2 9 (1.55%) .NET
2 9 (1.55%) HTML
2 9 (1.55%) XML
3 7 (1.20%) ASP.NET
4 6 (1.03%) Web Services
5 4 (0.69%) CSS
6 3 (0.52%) jQuery
6 3 (0.52%) REST
6 3 (0.52%) XSL
7 2 (0.34%) FIX Protocol
7 2 (0.34%) SOAP
7 2 (0.34%) X-Windows
8 1 (0.17%) .NET Framework
8 1 (0.17%) EDIFACT
8 1 (0.17%) J2EE
8 1 (0.17%) LINQ
8 1 (0.17%) WCF
8 1 (0.17%) WinForms
8 1 (0.17%) WPF
Miscellaneous
1 63 (10.82%) Blackberry
2 40 (6.87%) iPhone
3 38 (6.53%) Analytical Skills
4 26 (4.47%) Driving Licence
5 22 (3.78%) Video Conferencing
6 21 (3.61%) Smartphone
7 15 (2.58%) iPad
8 11 (1.89%) iSeries
9 10 (1.72%) Handset
9 10 (1.72%) Management Information System
9 10 (1.72%) Statistics
10 6 (1.03%) Client/Server
10 6 (1.03%) Data Centre
10 6 (1.03%) Hedge funds
11 5 (0.86%) Computer Science
11 5 (0.86%) Fat Client
11 5 (0.86%) Fixed Income
11 5 (0.86%) Foreign Exchange (FX)
11 5 (0.86%) Thin Client
12 4 (0.69%) EPoS
Operating Systems
1 472 (81.10%) Windows
2 196 (33.68%) Windows 7
3 174 (29.90%) Windows Server
4 114 (19.59%) Windows Server 2008
5 104 (17.87%) Windows Server 2012
6 70 (12.03%) Windows 8
7 58 (9.97%) Windows 10
8 46 (7.90%) Android
9 41 (7.04%) Windows XP
10 39 (6.70%) Windows Server 2003
11 37 (6.36%) Mac OS X
12 29 (4.98%) Linux
12 29 (4.98%) Mac OS
13 22 (3.78%) Apple iOS
14 13 (2.23%) Unix
15 8 (1.37%) Windows Vista
16 4 (0.69%) Solaris
17 3 (0.52%) Windows Phone
18 1 (0.17%) VMS
18 1 (0.17%) Windows Mobile
Processes & Methodologies
1 136 (23.37%) ITIL
2 59 (10.14%) Service Management
3 30 (5.15%) Change Control
4 25 (4.30%) Problem Management
4 25 (4.30%) Workflow
5 21 (3.61%) Change Management
6 20 (3.44%) Incident Management
7 19 (3.26%) Mentoring
8 16 (2.75%) Continuous Improvement
8 16 (2.75%) Line Management
9 14 (2.41%) Asset Management
9 14 (2.41%) ITSM
10 13 (2.23%) Time Management
11 12 (2.06%) CRM
11 12 (2.06%) Investment Management
11 12 (2.06%) Root Cause Analysis
12 11 (1.89%) Agile Software Development
12 11 (1.89%) Project Management
12 11 (1.89%) Wealth Management
13 10 (1.72%) Systems Analysis
Programming Languages
1 50 (8.59%) SQL
2 9 (1.55%) PowerShell
3 7 (1.20%) C#
4 5 (0.86%) JavaScript
5 4 (0.69%) Perl
5 4 (0.69%) Python
5 4 (0.69%) VB
5 4 (0.69%) VBA
6 3 (0.52%) C
6 3 (0.52%) Java
6 3 (0.52%) T-SQL
7 2 (0.34%) Bash Shell
8 1 (0.17%) C++
8 1 (0.17%) Google Apps Script
8 1 (0.17%) PHP
8 1 (0.17%) PL/SQL
8 1 (0.17%) VB.NET
8 1 (0.17%) XAML
Qualifications
1 90 (15.46%) Microsoft Certification
2 57 (9.79%) MCSE
3 34 (5.84%) MCP
4 27 (4.64%) Degree
5 26 (4.47%) MCITP
6 18 (3.09%) MCSA
7 17 (2.92%) CCNA
7 17 (2.92%) Cisco Certification
8 13 (2.23%) ITIL Certification
9 9 (1.55%) MCDST
10 7 (1.20%) A+ Certification
10 7 (1.20%) MCTS
11 5 (0.86%) DBS Check
12 3 (0.52%) Network+ Certification
12 3 (0.52%) VMware Certified Professional (VCP)
13 2 (0.34%) MOS
13 2 (0.34%) NVQ Level 3
14 1 (0.17%) GNVQ
14 1 (0.17%) SC Cleared
14 1 (0.17%) Security Cleared
Quality Assurance & Compliance
1 53 (9.11%) SLA
2 6 (1.03%) ISO/IEC 27001
3 4 (0.69%) ISO 9001
4 3 (0.52%) ISO 9000
4 3 (0.52%) QA
5 2 (0.34%) COBIT
6 1 (0.17%) Data Quality
6 1 (0.17%) Sarbanes-Oxley
6 1 (0.17%) SSAE 16
System Software
1 359 (61.68%) Active Directory
2 62 (10.65%) VMware Infrastructure
3 50 (8.59%) Hyper-V
4 48 (8.25%) XenApp
5 27 (4.64%) XenDesktop
6 21 (3.61%) vSphere
7 7 (1.20%) Terminal Services
8 4 (0.69%) Virtual Desktop
9 3 (0.52%) Squid
9 3 (0.52%) Virtual Machines
10 2 (0.34%) Virtual Servers
10 2 (0.34%) VMware Workstation
10 2 (0.34%) XenServer
11 1 (0.17%) Microsoft App-V
11 1 (0.17%) Microsoft Virtual Server
11 1 (0.17%) Postfix
11 1 (0.17%) VMware ESXi
Systems Management
1 57 (9.79%) SCCM
2 16 (2.75%) WSUS
3 11 (1.89%) NetBackup
4 6 (1.03%) AirWatch
5 4 (0.69%) SCOM
6 3 (0.52%) Backup Exec
6 3 (0.52%) Casper Suite
7 2 (0.34%) FortiGate
7 2 (0.34%) Microsoft Data Protection Manager
7 2 (0.34%) Nagios
7 2 (0.34%) Norton AntiVirus
8 1 (0.17%) Control-M
8 1 (0.17%) McAfee ePO
8 1 (0.17%) Puppet
8 1 (0.17%) SCSM
8 1 (0.17%) SCVMM
8 1 (0.17%) XenMobile
8 1 (0.17%) ZENworks
Vendors
1 299 (51.37%) Microsoft
2 151 (25.95%) Citrix
3 109 (18.73%) VMware
4 104 (17.87%) Cisco
5 80 (13.75%) Apple
6 26 (4.47%) Avaya
7 24 (4.12%) Mitel
8 23 (3.95%) Sage
9 21 (3.61%) Adobe
10 19 (3.26%) Dell
11 17 (2.92%) IBM
11 17 (2.92%) SonicWALL
11 17 (2.92%) Twitter
12 16 (2.75%) HP
13 14 (2.41%) iManage
13 14 (2.41%) Meraki
14 13 (2.23%) Veeam
15 11 (1.89%) Bomgar
15 11 (1.89%) LANDesk
16 10 (1.72%) Lotus
London
Initi8 Recruitment
Salary: £20000 - £25000 Per Annum
Posted: 13 hours ago
London
Give-A-Grad-A-Go Ltd
Salary: £28k - 35k per year
Posted: 7 hours ago
City, London
Itecco
Salary: £33000 per annum
Posted: Yesterday
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: Yesterday
London
Zorba Consulting Limited
Salary: £25k - 28k per year + benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 3 days ago
London
Spencer Rose
Salary: Up to £35,000 per annum
Posted: 4 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 2 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 4 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 4 days ago
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + On Call Allowance
Posted: 4 days ago
South West London
Ashdown IT
Salary: £20000 - £22000 per annum
Posted: 6 days ago
Feltham, Middlesex
Senitor Associates
Salary: £25000 - £35000 per annum + benefits
Posted: 4 days ago
City, London
IT Lab
Salary: Up to £30,000 per annum dependent on experience
Posted: 6 days ago
London, W11
Corriculo
Salary: £25,000 - £30,000 per year
Posted: 8 days ago
London
Talent Point
Salary: £28000.00 - £32000.00 per annum
Posted: 11 days ago