The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 327 385 348
Rank change year-on-year
+58 -37
Permanent jobs requiring a 2nd Line Support 367 231 334
As % of all permanent IT jobs located in London 0.76% 0.52% 0.65%
As % of the Job Titles category 0.81% 0.56% 0.68%
Number of salaries quoted 334 192 263
Average salary £28,500 £29,000 £28,000
Average salary % change year-on-year
-1.72% +3.57%
90% offered a salary of more than £23,500 £22,000 £22,500
10% offered a salary of more than £39,550 £40,000 £35,800
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
45135 41404 48816
As % of all permanent IT jobs located in London 93.36% 93.46% 94.52%
Number of salaries quoted 37931 34643 42521
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 25 July 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +32 77 £28,000 -6.66% 11
Docklands, London +13 14 £31,750 -
Wimbledon - 8 £42,500 -
Surbiton - 5 £27,000 -
Croydon +1 3 £27,500 -19.11% 2
Sidcup - 3 £31,000 -
Hammersmith - 3 £21,500 -
Canary Wharf +4 2 £37,500 +19.04%
Edgware +2 2 £23,500 -
Uxbridge -3 2 £35,000 -
Hounslow -14 2 £31,250 +20.19%
Bromley -16 2 £24,500 +2.08%
Chislehurst - 2 £28,000 -
Bexley - 2 £27,000 -
Kingston Upon Thames -14 1 £50,000 +127.27%
Dagenham - 1 £30,000 -
Brentford - 1 £24,500 -
West Drayton - 1 £32,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 25 July 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 656 (83.99%) Windows
2 484 (61.97%) Active Directory
3 379 (48.53%) Microsoft
4 361 (46.22%) MS Office
5 265 (33.93%) Windows 7
6 243 (31.11%) Windows XP
7 235 (30.09%) MS Exchange
8 218 (27.91%) MS Excel
9 211 (27.02%) Windows Server 2008
10 186 (23.82%) Blackberry
11 185 (23.69%) ITIL
12 171 (21.90%) Finance
13 168 (21.51%) Citrix
14 163 (20.87%) Microsoft Certification
15 159 (20.36%) Windows Server 2003
16 127 (16.26%) SQL
17 126 (16.13%) TCP/IP
18 117 (14.98%) VMware
19 112 (14.34%) DNS
20 107 (13.70%) Cisco
21 104 (13.32%) Windows 8
22 102 (13.06%) Exchange Server 2010
23 97 (12.42%) DHCP
24 89 (11.40%) SLA
24 89 (11.40%) SQL Server
25 88 (11.27%) Firewall
26 87 (11.14%) Degree
27 85 (10.88%) Apple
28 81 (10.37%) MCP
29 79 (10.12%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 25 July 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 235 (30.09%) MS Exchange
2 102 (13.06%) Exchange Server 2010
3 76 (9.73%) Blackberry Enterprise Server
4 68 (8.71%) Exchange Server 2007
5 62 (7.94%) IIS
6 47 (6.02%) Exchange Server 2003
7 40 (5.12%) SharePoint
8 26 (3.33%) Exchange Server 2013
9 15 (1.92%) IBM Notes
10 14 (1.79%) Lync
11 7 (0.90%) Apache
11 7 (0.90%) Exchange Server 2000
12 4 (0.51%) WorkSite
13 2 (0.26%) SharePoint 2013
14 1 (0.13%) K2 blackpearl
14 1 (0.13%) Confluence
14 1 (0.13%) SharePoint 2010
14 1 (0.13%) WebSphere
14 1 (0.13%) Tomcat
14 1 (0.13%) Lotus Domino
Applications
1 361 (46.22%) MS Office
2 218 (27.91%) MS Excel
3 22 (2.82%) MS PowerPoint
4 8 (1.02%) MS Visio
5 7 (0.90%) MS Project
6 2 (0.26%) InfoPath
7 1 (0.13%) Acrobat
Business Applications
1 3 (0.38%) Dynamics CRM
2 2 (0.26%) SAP Business One
2 2 (0.26%) Remedy ITSM
3 1 (0.13%) SAP ERP
3 1 (0.13%) Agresso
3 1 (0.13%) SAP CRM
3 1 (0.13%) SAP Oil and Gas
Cloud Services
1 31 (3.97%) Office 365
2 7 (0.90%) SaaS
2 7 (0.90%) Google Apps
3 2 (0.26%) Cloud Computing
4 1 (0.13%) PaaS
Communications & Networking
1 126 (16.13%) TCP/IP
2 112 (14.34%) DNS
3 97 (12.42%) DHCP
4 88 (11.27%) Firewall
5 74 (9.48%) LAN
6 57 (7.30%) WAN
7 54 (6.91%) VPN
8 44 (5.63%) Internet
9 35 (4.48%) Wireless
10 25 (3.20%) VoIP
11 24 (3.07%) HTTP
12 22 (2.82%) LDAP
12 22 (2.82%) Intranet
13 18 (2.30%) SAN
14 17 (2.18%) ADSL
15 16 (2.05%) NAS
16 11 (1.41%) IP Telephony
17 8 (1.02%) Wi-Fi
17 8 (1.02%) FTP
17 8 (1.02%) Cisco IOS
Database & Business Intelligence
1 89 (11.40%) SQL Server
2 25 (3.20%) SQL Server 2005
3 18 (2.30%) SQL Server 2000
4 8 (1.02%) Crystal Reports
4 8 (1.02%) SQL Server 2008
5 7 (0.90%) MySQL
6 2 (0.26%) Informix
6 2 (0.26%) PostgreSQL
7 1 (0.13%) SQL Server Reporting Services
7 1 (0.13%) SQL Server Integration Services
7 1 (0.13%) Oracle Reports
7 1 (0.13%) Data Mining
7 1 (0.13%) SAP BW
7 1 (0.13%) Hadoop
7 1 (0.13%) Big Data
7 1 (0.13%) Oracle Database
7 1 (0.13%) Relational Database
Development Applications
1 3 (0.38%) JIRA
2 1 (0.13%) Visual Studio
2 1 (0.13%) MSI
General
1 171 (21.90%) Finance
2 59 (7.55%) Banking
3 58 (7.43%) Law
4 43 (5.51%) Legal
5 23 (2.94%) Telecoms
6 14 (1.79%) Retail
7 12 (1.54%) Marketing
8 10 (1.28%) Publishing
9 8 (1.02%) Advertising
9 8 (1.02%) Local Government
10 7 (0.90%) Investment Banking
10 7 (0.90%) Financial Institution
11 6 (0.77%) Front Office
12 4 (0.51%) Back Office
12 4 (0.51%) Mandarin Language
12 4 (0.51%) German Language
13 3 (0.38%) Games
14 2 (0.26%) Japanese Language
15 1 (0.13%) Russian Language
15 1 (0.13%) Multimedia
Libraries, Frameworks & Software Standards
1 40 (5.12%) .NET
2 25 (3.20%) ASP.NET
3 19 (2.43%) .NET Framework
3 19 (2.43%) Software Packaging
4 10 (1.28%) FIX Protocol
4 10 (1.28%) XML
5 8 (1.02%) HTML
6 7 (0.90%) CSS
7 2 (0.26%) Web Services
7 2 (0.26%) Application Packaging
7 2 (0.26%) XHTML
7 2 (0.26%) jQuery
8 1 (0.13%) Django
8 1 (0.13%) XML Schema
8 1 (0.13%) X-Windows
8 1 (0.13%) Ajax
8 1 (0.13%) XMPP
8 1 (0.13%) JSON
8 1 (0.13%) SOAP
8 1 (0.13%) DOM
Miscellaneous
1 186 (23.82%) Blackberry
2 56 (7.17%) iPhone
3 28 (3.59%) Video Conferencing
4 27 (3.46%) iPad
5 24 (3.07%) Hedge funds
6 23 (2.94%) Computer Science
7 17 (2.18%) Smartphone
8 14 (1.79%) Handset
9 10 (1.28%) Client/Server
9 10 (1.28%) PDA
9 10 (1.28%) Mathematics
10 9 (1.15%) Equities
11 8 (1.02%) Management Information System
11 8 (1.02%) Kindle
12 6 (0.77%) EqualLogic
12 6 (0.77%) Fat Client
12 6 (0.77%) Derivative
12 6 (0.77%) Foreign Exchange (FX)
12 6 (0.77%) Firmware
12 6 (0.77%) Thin Client
Operating Systems
1 656 (83.99%) Windows
2 265 (33.93%) Windows 7
3 243 (31.11%) Windows XP
4 211 (27.02%) Windows Server 2008
5 159 (20.36%) Windows Server 2003
6 104 (13.32%) Windows 8
7 73 (9.35%) Mac OS X
8 67 (8.58%) Linux
9 55 (7.04%) Windows Server 2012
10 54 (6.91%) Windows Vista
11 45 (5.76%) Android
12 37 (4.74%) UNIX
13 29 (3.71%) Mac OS
14 23 (2.94%) Windows 2000
15 16 (2.05%) Apple iOS
16 10 (1.28%) Solaris
17 9 (1.15%) Debian
18 6 (0.77%) Red Hat Enterprise Linux
19 5 (0.64%) Windows NT
20 4 (0.51%) SUSE
Processes & Methodologies
1 185 (23.69%) ITIL
2 47 (6.02%) Service Management
3 32 (4.10%) Service Delivery
4 28 (3.59%) Incident Management
5 26 (3.33%) Performance Tuning
6 23 (2.94%) Migration
7 22 (2.82%) Load Balancing
8 21 (2.69%) Mobile Device Management
8 21 (2.69%) ITSM
9 19 (2.43%) Document Management
10 14 (1.79%) Asset Management
10 14 (1.79%) Time Management
11 11 (1.41%) ITIL V3
11 11 (1.41%) CRM
12 10 (1.28%) Change Control
12 10 (1.28%) Root Cause Analysis
12 10 (1.28%) Software Deployment
13 9 (1.15%) Problem Management
13 9 (1.15%) ITIL V2
14 8 (1.02%) Continuous Improvement
Programming Languages
1 127 (16.26%) SQL
2 35 (4.48%) C
3 27 (3.46%) T-SQL
4 19 (2.43%) C#
5 16 (2.05%) Java
6 13 (1.66%) PHP
7 12 (1.54%) JavaScript
8 10 (1.28%) PowerShell
9 8 (1.02%) VBScript
10 3 (0.38%) VBA
11 2 (0.26%) Python
11 2 (0.26%) Perl
12 1 (0.13%) VB
12 1 (0.13%) VB.NET
12 1 (0.13%) PHP5
12 1 (0.13%) PHP4
Qualifications
1 163 (20.87%) Microsoft Certification
2 87 (11.14%) Degree
3 81 (10.37%) MCP
4 64 (8.19%) MCSE
5 50 (6.40%) MCITP
6 27 (3.46%) Cisco Certification
6 27 (3.46%) CCNA
6 27 (3.46%) MCSA
7 24 (3.07%) A+ Certification
8 18 (2.30%) MCDBA
9 14 (1.79%) ITIL Certification
10 12 (1.54%) Security Cleared
11 11 (1.41%) SC Cleared
12 9 (1.15%) MCTS
13 7 (0.90%) MCDST
13 7 (0.90%) Network+ Certification
14 6 (0.77%) MOS
14 6 (0.77%) ITIL Foundation Certificate
15 3 (0.38%) VMware Certified Professional (VCP)
15 3 (0.38%) CCSA
Quality Assurance & Compliance
1 89 (11.40%) SLA
2 12 (1.54%) ISO 9001
3 5 (0.64%) ISO/IEC 27001
3 5 (0.64%) QA
4 2 (0.26%) HL7
4 2 (0.26%) DICOM
4 2 (0.26%) Sarbanes-Oxley
System Software
1 484 (61.97%) Active Directory
2 79 (10.12%) VMware Infrastructure
3 44 (5.63%) Terminal Services
4 36 (4.61%) XenApp
5 22 (2.82%) Hyper-V
6 20 (2.56%) VMware ESXi
7 17 (2.18%) XenDesktop
7 17 (2.18%) vSphere
8 7 (0.90%) VMware ESX
8 7 (0.90%) Microsoft App-V
8 7 (0.90%) Citrix Presentation Server
9 5 (0.64%) XenServer
10 1 (0.13%) VMware Server
10 1 (0.13%) Terminal Server
10 1 (0.13%) Microsoft Virtual Server
Systems Management
1 43 (5.51%) SCCM
2 21 (2.69%) Backup Exec
3 13 (1.66%) NetBackup
4 10 (1.28%) WSUS
5 4 (0.51%) Norton AntiVirus
6 3 (0.38%) OpenView
6 3 (0.38%) Systems Management Server (SMS)
6 3 (0.38%) SCOM
7 2 (0.26%) Nagios
7 2 (0.26%) ZENworks
7 2 (0.26%) Opsview
8 1 (0.13%) MAILsweeper
8 1 (0.13%) OpenView Configuration Management
8 1 (0.13%) Tivoli
8 1 (0.13%) MOM
8 1 (0.13%) SolarWinds Orion
8 1 (0.13%) Sysprep
8 1 (0.13%) McAfee ePO
8 1 (0.13%) Puppet
8 1 (0.13%) Symantec Enterprise Vault
Vendors
1 379 (48.53%) Microsoft
2 168 (21.51%) Citrix
3 117 (14.98%) VMware
4 107 (13.70%) Cisco
5 85 (10.88%) Apple
6 46 (5.89%) Symantec
7 39 (4.99%) HP
8 31 (3.97%) Juniper
8 31 (3.97%) Sybase
8 31 (3.97%) Bloomberg
9 26 (3.33%) Avaya
9 26 (3.33%) Mitel
10 24 (3.07%) Remedy
11 21 (2.69%) Reuters
11 21 (2.69%) Dell
12 15 (1.92%) Lotus
12 15 (1.92%) LANDesk
13 14 (1.79%) Intel
13 14 (1.79%) Fidessa
14 13 (1.66%) Oracle
London
Esum
Salary: From £40,000 to £50,000 per annum + Bonus + Bens
Posted: 4 hours ago
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum + bonus + excellent benefits
Posted: 6 hours ago
City, London
Informatiq Consulting
Posted: 6 hours ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £42000.00 per annum
Posted: 7 hours ago
City, London
QUANTICA
Salary: £24000 - £26000 per annum + Excellent Benefits/Bonus
Posted: Yesterday
City, London
Burns Sheehan
Salary: £35000 - £38000 per annum + benefits
Posted: Yesterday
City of London
Huxley Associates
Salary: £40000 - £50000 per annum + competitive
Posted: Yesterday
North London
Harvey Nash plc
Salary: £24000 - £27000 per annum + bens
Posted: Yesterday
Feltham, Middlesex
Hunt 4 Staff
Salary: £24k - 36k per year
Posted: Yesterday
Harrow
Simplified Recruitment
Salary: 22k - 25k PA, Dependant on Experience
Posted: 2 days ago
London
Etech Partners
Salary: Up to £30,000 per annum
Posted: 3 days ago
City, London
Senitor Associates
Salary: £180 - £240 per day
Posted: 3 days ago
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £39000 per annum + 12 month FTC
Posted: 4 days ago
London
Harvey Nash plc
Salary: £30000 - £40000 per annum + Pension, health care
Posted: 4 days ago
City, London
Senitor Associates
Salary: £100 - £120 per annum
Posted: 4 days ago
West London
Networking People
Salary: Benefits
Posted: 4 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 11 days ago
East London
RM Education
Salary: £24000 - £28000 per annum + £800 bonus
Posted: 11 days ago
Clapham, London
Liberty Wines
Salary: £24,000 - £28,000k
Posted: 15 days ago