The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 278 361 380
Rank change year-on-year
+83 +19
Permanent jobs requiring a 2nd Line Support 451 293 268
As % of all permanent IT jobs located in London 1.03% 0.66% 0.57%
As % of the Job Titles category 1.10% 0.70% 0.60%
Number of salaries quoted 412 274 224
Average salary £27,500 £27,500 £28,500
Average salary % change year-on-year
- -3.50%
90% offered a salary of more than £22,000 £22,500 £22,500
10% offered a salary of more than £40,000 £36,750 £37,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41068 41891 44489
As % of all permanent IT jobs located in London 93.90% 93.97% 94.41%
Number of salaries quoted 35022 34487 38469
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,500 £75,000 £78,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 24 December 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +60 112 £27,500 -3.50% 10
Sidcup +1 10 £28,250 +17.09%
Croydon +3 8 £25,500 +10.86% 2
Docklands, London - 8 £23,000 -
Hillingdon - 8 £27,500 -
Wimbledon - 5 £37,500 -
Uxbridge - 5 £25,500 - 1
Kingston Upon Thames +1 2 £31,750 +5.83%
Southwark -6 2 - -
Canary Wharf - 2 £37,500 -
Bexley - 2 £27,750 -
Bromley +12 1 £19,000 -15.55%
Chiswick -6 1 £30,000 -9.09%
Hounslow -8 1 £27,500 +19.56%
Ilford - 1 £19,000 -
Stanmore - 1 £22,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 636 (82.17%) Windows
2 490 (63.31%) Active Directory
3 366 (47.29%) Microsoft
4 351 (45.35%) MS Office
5 256 (33.07%) MS Exchange
6 255 (32.95%) Windows 7
7 247 (31.91%) MS Excel
8 234 (30.23%) Windows XP
9 222 (28.68%) Windows Server 2008
10 177 (22.87%) ITIL
11 174 (22.48%) Blackberry
12 156 (20.16%) Windows Server 2003
13 143 (18.48%) Cisco
14 142 (18.35%) Finance
15 133 (17.18%) VPN
16 130 (16.80%) TCP/IP
16 130 (16.80%) Citrix
16 130 (16.80%) VMware
16 130 (16.80%) Windows 8
17 125 (16.15%) DNS
18 123 (15.89%) LAN
19 118 (15.25%) Microsoft Certification
19 118 (15.25%) Firewall
20 116 (14.99%) Exchange Server 2010
21 104 (13.44%) Windows Server 2012
22 99 (12.79%) DHCP
23 95 (12.27%) SQL
24 93 (12.02%) VMware Infrastructure
25 89 (11.50%) Apple
26 82 (10.59%) WAN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 256 (33.07%) MS Exchange
2 116 (14.99%) Exchange Server 2010
3 79 (10.21%) Blackberry Enterprise Server
4 76 (9.82%) Exchange Server 2007
5 47 (6.07%) Exchange Server 2013
6 43 (5.56%) Exchange Server 2003
7 39 (5.04%) IIS
8 34 (4.39%) SharePoint
9 21 (2.71%) IBM Notes
10 16 (2.07%) Lync
11 9 (1.16%) WorkSite
12 5 (0.65%) SharePoint 2010
12 5 (0.65%) Exchange Server 2000
13 2 (0.26%) Apache
13 2 (0.26%) K2 blackpearl
13 2 (0.26%) WebSphere
14 1 (0.13%) Office Communications Server
14 1 (0.13%) JBoss
14 1 (0.13%) LiveLink
Applications
1 351 (45.35%) MS Office
2 247 (31.91%) MS Excel
3 39 (5.04%) MS PowerPoint
4 9 (1.16%) MS Visio
5 5 (0.65%) MS Project
6 1 (0.13%) Acrobat
Business Applications
1 6 (0.78%) Dynamics CRM
2 2 (0.26%) SAP Oil and Gas
3 1 (0.13%) Dynamics NAV
3 1 (0.13%) Remedy ITSM
3 1 (0.13%) Temenos T24
3 1 (0.13%) Oracle EBS
Cloud Services
1 26 (3.36%) Office 365
2 7 (0.90%) Google Apps
3 5 (0.65%) SaaS
4 2 (0.26%) Microsoft Azure
5 1 (0.13%) Cloud Computing
Communications & Networking
1 133 (17.18%) VPN
2 130 (16.80%) TCP/IP
3 125 (16.15%) DNS
4 123 (15.89%) LAN
5 118 (15.25%) Firewall
6 99 (12.79%) DHCP
7 82 (10.59%) WAN
8 51 (6.59%) VoIP
9 41 (5.30%) Internet
10 35 (4.52%) SAN
11 23 (2.97%) Wireless
12 19 (2.45%) Network Security
13 16 (2.07%) Broadband
14 14 (1.81%) Wi-Fi
14 14 (1.81%) Cisco IOS
15 12 (1.55%) LLU
15 12 (1.55%) SMTP
16 10 (1.29%) IP Telephony
17 8 (1.03%) POP3
18 7 (0.90%) ADSL
Database & Business Intelligence
1 57 (7.36%) SQL Server
2 6 (0.78%) Crystal Reports
3 5 (0.65%) SQL Server 2008
4 4 (0.52%) MarkLogic
5 3 (0.39%) Oracle Database
6 2 (0.26%) FileMaker
6 2 (0.26%) SQL Server 2005
6 2 (0.26%) MS Access
7 1 (0.13%) Data Warehouse
7 1 (0.13%) Oracle Reports
7 1 (0.13%) SQL Server Integration Services
7 1 (0.13%) MySQL
Development Applications
1 3 (0.39%) Toad
2 1 (0.13%) JIRA
General
1 142 (18.35%) Finance
2 60 (7.75%) Law
3 56 (7.24%) Banking
4 48 (6.20%) Telecoms
5 38 (4.91%) Retail
5 38 (4.91%) Legal
6 19 (2.45%) Marketing
7 10 (1.29%) Financial Institution
8 8 (1.03%) Investment Banking
9 7 (0.90%) Advertising
9 7 (0.90%) Front Office
9 7 (0.90%) German Language
10 6 (0.78%) Back Office
10 6 (0.78%) Publishing
11 3 (0.39%) Games
11 3 (0.39%) French Language
11 3 (0.39%) Italian Language
11 3 (0.39%) Russian Language
11 3 (0.39%) Spanish Language
12 2 (0.26%) Electronics
Libraries, Frameworks & Software Standards
1 18 (2.33%) .NET
2 15 (1.94%) XML
3 13 (1.68%) HTML
4 11 (1.42%) CSS
5 9 (1.16%) FIX Protocol
6 5 (0.65%) ASP.NET
6 5 (0.65%) Web Services
7 2 (0.26%) COM
7 2 (0.26%) HTML5
7 2 (0.26%) .NET Framework
7 2 (0.26%) Application Packaging
8 1 (0.13%) SOAP
8 1 (0.13%) SAML
8 1 (0.13%) X-Windows
Miscellaneous
1 174 (22.48%) Blackberry
2 53 (6.85%) iPhone
3 23 (2.97%) Analytical Skills
4 19 (2.45%) iPad
5 15 (1.94%) Video Conferencing
6 13 (1.68%) CMDB
7 11 (1.42%) PDA
8 10 (1.29%) Replication
8 10 (1.29%) Derivative
8 10 (1.29%) Computer Science
9 9 (1.16%) Handset
10 8 (1.03%) Foreign Exchange (FX)
11 7 (0.90%) Hedge funds
12 6 (0.78%) EqualLogic
12 6 (0.78%) EPoS
12 6 (0.78%) Management Information System
13 5 (0.65%) Client/Server
13 5 (0.65%) Robotics
14 4 (0.52%) IVR
14 4 (0.52%) Digital Media
Operating Systems
1 636 (82.17%) Windows
2 255 (32.95%) Windows 7
3 234 (30.23%) Windows XP
4 222 (28.68%) Windows Server 2008
5 156 (20.16%) Windows Server 2003
6 130 (16.80%) Windows 8
7 104 (13.44%) Windows Server 2012
8 72 (9.30%) Mac OS X
9 50 (6.46%) Windows Vista
10 44 (5.68%) Linux
11 43 (5.56%) Android
12 28 (3.62%) Apple iOS
13 27 (3.49%) UNIX
14 25 (3.23%) Windows 2000
15 15 (1.94%) Mac OS
16 12 (1.55%) Solaris
17 11 (1.42%) AIX
18 5 (0.65%) Mac OS X Server
18 5 (0.65%) Red Hat Enterprise Linux
19 3 (0.39%) Windows NT
Processes & Methodologies
1 177 (22.87%) ITIL
2 35 (4.52%) Incident Management
3 30 (3.88%) Problem Management
4 27 (3.49%) CRM
5 21 (2.71%) Service Management
6 20 (2.58%) Service Delivery
6 20 (2.58%) Change Control
7 18 (2.33%) Time Management
8 17 (2.20%) Kalman Filter
9 15 (1.94%) Project Planning
10 10 (1.29%) Software Testing
10 10 (1.29%) Migration
11 8 (1.03%) Asset Management
11 8 (1.03%) Document Management
12 7 (0.90%) Mobile Device Management
12 7 (0.90%) Continuous Improvement
12 7 (0.90%) Mentoring
13 6 (0.78%) Network Monitoring
13 6 (0.78%) Digital Marketing
13 6 (0.78%) Business Continuity
Programming Languages
1 95 (12.27%) SQL
2 22 (2.84%) C
3 16 (2.07%) PowerShell
4 14 (1.81%) Java
5 12 (1.55%) JavaScript
6 10 (1.29%) VBScript
7 8 (1.03%) VBA
8 7 (0.90%) VB
9 6 (0.78%) T-SQL
10 4 (0.52%) C#
11 3 (0.39%) PHP
11 3 (0.39%) PL/SQL
11 3 (0.39%) VB.NET
11 3 (0.39%) Objective-C
12 1 (0.13%) Python
12 1 (0.13%) Perl
Qualifications
1 118 (15.25%) Microsoft Certification
2 68 (8.79%) Degree
3 63 (8.14%) MCP
4 60 (7.75%) MCSE
5 45 (5.81%) MCITP
6 44 (5.68%) CCNA
6 44 (5.68%) Cisco Certification
7 28 (3.62%) MCSA
8 22 (2.84%) A+ Certification
9 21 (2.71%) MCTS
10 18 (2.33%) ITIL Certification
11 16 (2.07%) MCDST
11 16 (2.07%) Security Cleared
12 9 (1.16%) SC Cleared
13 7 (0.90%) CCNP
14 6 (0.78%) ITIL Foundation Certificate
15 5 (0.65%) DV Cleared
15 5 (0.65%) Citrix Certification
16 4 (0.52%) VMware Certified Professional (VCP)
17 3 (0.39%) BC Cleared
Quality Assurance & Compliance
1 79 (10.21%) SLA
2 6 (0.78%) ISO/IEC 27001
3 3 (0.39%) ISO 9001
3 3 (0.39%) Sarbanes-Oxley
System Software
1 490 (63.31%) Active Directory
2 93 (12.02%) VMware Infrastructure
3 32 (4.13%) Hyper-V
4 21 (2.71%) XenApp
5 19 (2.45%) Terminal Services
6 18 (2.33%) vSphere
7 10 (1.29%) VMware ESXi
8 6 (0.78%) XenDesktop
9 5 (0.65%) Terminal Server
10 4 (0.52%) VMware ESX
11 3 (0.39%) VMware Workstation
11 3 (0.39%) Citrix Presentation Server
12 2 (0.26%) Microsoft App-V
12 2 (0.26%) XenServer
13 1 (0.13%) Xen
Systems Management
1 37 (4.78%) SCCM
2 20 (2.58%) Backup Exec
3 14 (1.81%) WSUS
4 10 (1.29%) Norton AntiVirus
5 4 (0.52%) Systems Management Server (SMS)
6 3 (0.39%) CiscoWorks
6 3 (0.39%) Tivoli
7 2 (0.26%) MOM
7 2 (0.26%) NetBackup
7 2 (0.26%) OpenView Configuration Management
7 2 (0.26%) Symantec Enterprise Vault
7 2 (0.26%) SCOM
7 2 (0.26%) OpenView
8 1 (0.13%) HP Data Protector
8 1 (0.13%) AppDNA
8 1 (0.13%) Symantec Endpoint Protection
8 1 (0.13%) Casper Suite
8 1 (0.13%) ARCserve
8 1 (0.13%) ZENworks
Vendors
1 366 (47.29%) Microsoft
2 143 (18.48%) Cisco
3 130 (16.80%) Citrix
3 130 (16.80%) VMware
4 89 (11.50%) Apple
5 54 (6.98%) Bloomberg
6 51 (6.59%) HP
7 44 (5.68%) Avaya
8 43 (5.56%) Reuters
9 35 (4.52%) Dell
9 35 (4.52%) Symantec
10 34 (4.39%) Mitel
11 21 (2.71%) Lotus
12 17 (2.20%) Oracle
13 16 (2.07%) Juniper
13 16 (2.07%) Remedy
14 13 (1.68%) Interwoven
15 12 (1.55%) BT
15 12 (1.55%) Wyse
15 12 (1.55%) Veeam
London
Coal IT Services
Salary: £30,000 per annum plus excellent benefits
Posted: 2 days ago
London
Premier IT
Salary: £26000 - £29000 per annum
Posted: 2 days ago
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: 3 days ago
South West London
DP Connect
Salary: £24000 per annum
Posted: 4 days ago
City of London
Quantica Technology - London
Salary: £20000 - £28000 per annum
Posted: 6 days ago
City, London
Premier Group Recruitment
Salary: £19000 - £20000 per annum + Mobile, Laptop
Posted: 6 days ago
City of London
DP Connect
Salary: £25000 - £35000 per annum
Posted: 8 days ago
London
Ampersand Consulting
Salary: £25000 - £32500 per annum + Benefits
Posted: 8 days ago
London
Ampersand Consulting
Salary: £25000 - £32500 per annum + Benefits
Posted: 8 days ago
City of London
NFP Group Ltd
Salary: £22000 - £28000 per annum
Posted: 9 days ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 10 days ago
City of London
Interquest - IQ Telecom
Salary: £25000 - £32000 per annum + Shift allowance, bonus
Posted: 10 days ago
City of London
Interquest - IQ ERP
Salary: £21000 - £27000 per annum + Benefits
Posted: 11 days ago
City of London
Applause IT Innovation
Salary: £25000 - £35000 per annum + excellent benefits and training
Posted: 15 days ago
London
Atech Support
Salary: Up to £32,500 per annum
Posted: 16 days ago
Croydon, Surrey
MOTT MACDONALD
Salary: Competitive
Posted: 24 days ago
South East London
RM Education
Salary: £25000 - £28500 per annum + £800 bonus
Posted: 27 days ago
City of London
NFP Group Ltd
Salary: £35000 - £45000 per annum
Posted: 27 days ago
South East London
Redblade Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 27 days ago