The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 303 349 396
Rank change year-on-year
+46 +47
Permanent jobs requiring a 2nd Line Support 414 367 237
As % of all permanent IT jobs located in London 0.94% 0.76% 0.53%
As % of the Job Titles category 1.00% 0.82% 0.57%
Number of salaries quoted 387 334 198
Average salary £28,000 £28,500 £29,000
Average salary % change year-on-year
-1.75% -1.72%
90% offered a salary of more than £22,500 £23,500 £22,000
10% offered a salary of more than £37,500 £40,000 £40,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41271 44993 41469
As % of all permanent IT jobs located in London 93.31% 93.47% 93.48%
Number of salaries quoted 34981 37795 34683
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 75 £28,000 -0.88% 7
Docklands, London +6 17 £37,500 +18.11%
Croydon +15 15 £25,000 -9.09% 2
Chiswick - 7 £29,000 -
Southwark - 4 £28,000 -
Uxbridge +4 3 £21,000 -40.00%
Dagenham +5 2 £27,500 -8.33%
Kingston Upon Thames +4 2 £26,250 -47.50%
Lewisham - 2 £32,500 -
Harrow - 2 £25,500 -
Bromley +18 1 £22,500 -8.16%
Chessington - 1 £23,500 -
Twickenham - 1 £27,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 724 (81.53%) Windows
2 480 (54.05%) Active Directory
3 453 (51.01%) Microsoft
4 302 (34.01%) MS Office
5 258 (29.05%) Windows 7
6 253 (28.49%) MS Exchange
7 228 (25.68%) ITIL
8 223 (25.11%) MS Excel
9 218 (24.55%) VMware
10 216 (24.32%) Blackberry
11 189 (21.28%) Windows Server 2008
12 167 (18.81%) Windows XP
12 167 (18.81%) Citrix
12 167 (18.81%) Windows Server 2003
13 163 (18.36%) Finance
14 157 (17.68%) VMware Infrastructure
15 152 (17.12%) Windows Server 2012
16 143 (16.10%) Firewall
17 142 (15.99%) Cisco
18 140 (15.77%) Microsoft Certification
19 139 (15.65%) TCP/IP
20 138 (15.54%) Windows 8
21 128 (14.41%) Exchange Server 2010
22 121 (13.63%) DNS
23 117 (13.18%) Apple
24 114 (12.84%) SLA
25 110 (12.39%) LAN
25 110 (12.39%) SQL
26 108 (12.16%) VPN
27 107 (12.05%) Exchange Server 2013

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 253 (28.49%) MS Exchange
2 128 (14.41%) Exchange Server 2010
3 107 (12.05%) Exchange Server 2013
4 59 (6.64%) Exchange Server 2007
5 52 (5.86%) IIS
6 45 (5.07%) Exchange Server 2003
7 44 (4.95%) Blackberry Enterprise Server
8 41 (4.62%) Lync
9 31 (3.49%) SharePoint
10 15 (1.69%) WorkSite
11 11 (1.24%) IBM Notes
12 9 (1.01%) Apache
13 4 (0.45%) WebSphere
14 3 (0.34%) Tomcat
14 3 (0.34%) JBoss
14 3 (0.34%) WebSphere Application Server
14 3 (0.34%) WebLogic
14 3 (0.34%) SharePoint 2010
15 1 (0.11%) BizTalk Server
15 1 (0.11%) Site Server
Applications
1 302 (34.01%) MS Office
2 223 (25.11%) MS Excel
3 36 (4.05%) MS PowerPoint
4 15 (1.69%) Adobe Creative Suite
5 5 (0.56%) InDesign
6 3 (0.34%) InfoPath
7 2 (0.23%) Photoshop
7 2 (0.23%) MS Project
7 2 (0.23%) MS Visio
7 2 (0.23%) Acrobat
8 1 (0.11%) Final Cut Pro
Business Applications
1 8 (0.90%) Dynamics GP
2 3 (0.34%) Dynamics CRM
3 2 (0.23%) SAP FI
3 2 (0.23%) HiPortfolio
3 2 (0.23%) Oracle Applications
3 2 (0.23%) SAP FI/CO
3 2 (0.23%) SAP CO
3 2 (0.23%) Dynamics NAV
4 1 (0.11%) Agresso
4 1 (0.11%) ResourceLink
4 1 (0.11%) Oracle General Ledger
Cloud Services
1 57 (6.42%) Office 365
2 7 (0.79%) Cloud Computing
3 6 (0.68%) Google Apps
4 4 (0.45%) SaaS
5 3 (0.34%) Google Drive
5 3 (0.34%) Symantec.cloud
5 3 (0.34%) Mimecast
6 2 (0.23%) Microsoft Azure
7 1 (0.11%) Amazon AWS
7 1 (0.11%) PaaS
7 1 (0.11%) IaaS
Communications & Networking
1 143 (16.10%) Firewall
2 139 (15.65%) TCP/IP
3 121 (13.63%) DNS
4 110 (12.39%) LAN
5 108 (12.16%) VPN
6 105 (11.82%) WAN
7 101 (11.37%) VoIP
8 82 (9.23%) DHCP
9 70 (7.88%) Internet
10 50 (5.63%) Broadband
11 45 (5.07%) Wireless
12 33 (3.72%) SAN
13 30 (3.38%) Cisco IOS
14 26 (2.93%) SMTP
15 24 (2.70%) POP3
15 24 (2.70%) LLU
16 18 (2.03%) Wi-Fi
17 17 (1.91%) Cisco ASA
18 14 (1.58%) OSPF
18 14 (1.58%) DSL
Database & Business Intelligence
1 70 (7.88%) SQL Server
2 10 (1.13%) SQL Server 2012
3 5 (0.56%) MarkLogic
3 5 (0.56%) SQL Server 2008
4 4 (0.45%) Relational Database
5 3 (0.34%) Oracle Database
6 2 (0.23%) MySQL
6 2 (0.23%) Crystal Reports
6 2 (0.23%) FileMaker
6 2 (0.23%) SQL Server Reporting Services
7 1 (0.11%) SQL Server 2005
7 1 (0.11%) DB2
Development Applications
1 1 (0.11%) JIRA
General
1 163 (18.36%) Finance
2 79 (8.90%) Law
3 68 (7.66%) Telecoms
4 58 (6.53%) Legal
5 43 (4.84%) Banking
6 30 (3.38%) Retail
7 19 (2.14%) Back Office
8 13 (1.46%) Publishing
9 11 (1.24%) Advertising
10 7 (0.79%) Marketing
11 6 (0.68%) Investment Banking
12 5 (0.56%) Front Office
12 5 (0.56%) Manufacturing
13 4 (0.45%) Games
14 3 (0.34%) Aerospace
14 3 (0.34%) Financial Institution
15 2 (0.23%) Local Government
15 2 (0.23%) Billing
16 1 (0.11%) Japanese Language
16 1 (0.11%) Spanish Language
Libraries, Frameworks & Software Standards
1 24 (2.70%) HTML
2 19 (2.14%) .NET
3 13 (1.46%) XML
4 9 (1.01%) Web Services
5 7 (0.79%) CSS
6 6 (0.68%) Middleware
6 6 (0.68%) SAP Basis
7 5 (0.56%) ASP.NET
8 4 (0.45%) FIX Protocol
8 4 (0.45%) Java RMI
9 3 (0.34%) XSL
10 2 (0.23%) COM
10 2 (0.23%) Software Packaging
11 1 (0.11%) LINQ
11 1 (0.11%) WebSphere MQ
11 1 (0.11%) X-Windows
11 1 (0.11%) XSLT
Miscellaneous
1 216 (24.32%) Blackberry
2 47 (5.29%) iPhone
3 41 (4.62%) Analytical Skills
4 36 (4.05%) iPad
5 30 (3.38%) Video Conferencing
6 26 (2.93%) Management Information System
7 17 (1.91%) Hedge funds
7 17 (1.91%) Data Centre
8 16 (1.80%) Client/Server
9 15 (1.69%) Computer Science
10 13 (1.46%) Mathematics
10 13 (1.46%) Digital Media
11 12 (1.35%) PDA
12 11 (1.24%) CMDB
13 9 (1.01%) Enterprise Software
14 7 (0.79%) Handset
14 7 (0.79%) Replication
15 6 (0.68%) Smartphone
16 5 (0.56%) User Experience
17 4 (0.45%) Mobile App
Operating Systems
1 724 (81.53%) Windows
2 258 (29.05%) Windows 7
3 189 (21.28%) Windows Server 2008
4 167 (18.81%) Windows XP
4 167 (18.81%) Windows Server 2003
5 152 (17.12%) Windows Server 2012
6 138 (15.54%) Windows 8
7 83 (9.35%) Android
8 60 (6.76%) Apple iOS
8 60 (6.76%) Windows Vista
9 52 (5.86%) Linux
10 51 (5.74%) Mac OS X
11 21 (2.36%) Mac OS
12 17 (1.91%) UNIX
13 15 (1.69%) Solaris
14 9 (1.01%) Windows 2000
14 9 (1.01%) Debian
15 6 (0.68%) Ubuntu
16 5 (0.56%) SUSE
16 5 (0.56%) Red Hat Enterprise Linux
Processes & Methodologies
1 228 (25.68%) ITIL
2 50 (5.63%) Service Delivery
3 47 (5.29%) Incident Management
4 46 (5.18%) Problem Management
5 31 (3.49%) Kalman Filter
6 29 (3.27%) Service Management
7 25 (2.82%) Change Management
8 24 (2.70%) Mentoring
9 23 (2.59%) CRM
10 20 (2.25%) Migration
10 20 (2.25%) Root Cause Analysis
11 14 (1.58%) Asset Management
12 13 (1.46%) Information Security
13 12 (1.35%) Configuration Management
13 12 (1.35%) Project Management
13 12 (1.35%) Network Management
14 11 (1.24%) Time Management
15 10 (1.13%) Continuous Improvement
15 10 (1.13%) Change Control
15 10 (1.13%) Mobile Device Management
Programming Languages
1 110 (12.39%) SQL
2 31 (3.49%) C
3 17 (1.91%) PowerShell
4 15 (1.69%) C#
4 15 (1.69%) JavaScript
5 10 (1.13%) Java
6 8 (0.90%) Perl
7 6 (0.68%) PHP
7 6 (0.68%) Python
8 5 (0.56%) C++
8 5 (0.56%) Bash Shell
9 4 (0.45%) Ruby
10 3 (0.34%) T-SQL
11 2 (0.23%) Korn
12 1 (0.11%) C-shell
12 1 (0.11%) Tcl
12 1 (0.11%) Shell Script
12 1 (0.11%) AWK
Qualifications
1 140 (15.77%) Microsoft Certification
2 90 (10.14%) MCSE
3 70 (7.88%) CCNA
3 70 (7.88%) Cisco Certification
4 60 (6.76%) Degree
5 59 (6.64%) MCP
6 43 (4.84%) MCSA
7 34 (3.83%) MCITP
8 15 (1.69%) ITIL Certification
9 14 (1.58%) MCTS
9 14 (1.58%) CCNP
10 12 (1.35%) ITIL Foundation Certificate
11 8 (0.90%) VMware Certified Professional (VCP)
12 6 (0.68%) MCDST
12 6 (0.68%) A+ Certification
13 5 (0.56%) HNC
13 5 (0.56%) HND
13 5 (0.56%) Security Cleared
14 4 (0.45%) MOS
15 3 (0.34%) JNCIS
Quality Assurance & Compliance
1 114 (12.84%) SLA
2 3 (0.34%) ISO/IEC 27001
3 2 (0.23%) QA
4 1 (0.11%) ISO 9001
System Software
1 480 (54.05%) Active Directory
2 157 (17.68%) VMware Infrastructure
3 60 (6.76%) Hyper-V
4 27 (3.04%) XenApp
5 25 (2.82%) Terminal Services
6 19 (2.14%) Terminal Server
7 9 (1.01%) VMware Workstation
7 9 (1.01%) vSphere
8 5 (0.56%) VMware ESXi
8 5 (0.56%) VMware Server
9 4 (0.45%) Citrix Presentation Server
9 4 (0.45%) XenDesktop
10 2 (0.23%) XenServer
10 2 (0.23%) VMware ESX
10 2 (0.23%) Microsoft App-V
11 1 (0.11%) Squid
11 1 (0.11%) ISA Server
11 1 (0.11%) Veritas Volume Manager
11 1 (0.11%) qmail
11 1 (0.11%) Sendmail
Systems Management
1 50 (5.63%) SCCM
2 16 (1.80%) Backup Exec
3 15 (1.69%) SCOM
4 12 (1.35%) FortiGate
4 12 (1.35%) WSUS
5 8 (0.90%) Symantec Enterprise Vault
6 7 (0.79%) Norton AntiVirus
7 6 (0.68%) DameWare
7 6 (0.68%) Symantec Endpoint Protection
7 6 (0.68%) Casper Suite
8 4 (0.45%) NetBackup
8 4 (0.45%) Nagios
9 3 (0.34%) Opsview
10 2 (0.23%) Systems Management Server (SMS)
11 1 (0.11%) MAILsweeper
11 1 (0.11%) SCVMM
11 1 (0.11%) Sysprep
11 1 (0.11%) McAfee ePO
11 1 (0.11%) Puppet
Vendors
1 453 (51.01%) Microsoft
2 218 (24.55%) VMware
3 167 (18.81%) Citrix
4 142 (15.99%) Cisco
5 117 (13.18%) Apple
6 97 (10.92%) HP
7 52 (5.86%) Bloomberg
8 47 (5.29%) Dell
9 38 (4.28%) Mitel
10 35 (3.94%) Symantec
11 27 (3.04%) Juniper
12 26 (2.93%) Nokia
13 25 (2.82%) Avaya
13 25 (2.82%) Reuters
13 25 (2.82%) Adobe
14 24 (2.70%) BT
15 22 (2.48%) Oracle
16 19 (2.14%) Interwoven
16 19 (2.14%) SolarWinds
17 17 (1.91%) SAP
City, London
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum
Posted: 15 hours ago
London
Jonothan Bosworth
Salary: From £25,000 to £30,000 per annum
Posted: 17 hours ago
London
Oasis Academy
Salary: From £25,620 to £28,845 per annum
Posted: Yesterday
North London
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
ComputAppoint
Salary: £25000 - £30000 per annum + benefits
Posted: Yesterday
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 2 days ago
London
Jonothan Bosworth
Salary: From £18,000 to £22,000 per annum
Posted: 3 days ago
Croydon, Surrey
Vertical IT
Salary: £25000 - £28000 per annum + excellent benefits inc bonus
Posted: 3 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £26000 - £26500 per annum + Benefits
Posted: 4 days ago
East London
Allied Worldwide
Salary: Benefits
Posted: 4 days ago
London
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: 4 days ago
West London
PCR
Salary: £29000.00 - £31000.00 per annum + benefits
Posted: 4 days ago
London
Pearson Whiffin
Salary: £25000 - £32000 per annum + Benefits
Posted: 5 days ago
City of London
First Point
Salary: £30000 - £40000 per annum
Posted: 7 days ago
London
Applause IT Innovation
Salary: £23000 - £28000 per annum + benefits
Posted: 8 days ago
City of London
Bluefire Consulting
Salary: £28000 - £32000 per annum + Excellent Benefits
Posted: 8 days ago
London
Refreshing Recruitment
Salary: £35000 - £40000 per annum + comprehensive bens package
Posted: 9 days ago
City of London
Mint Recruitment Solutions
Salary: £27000 - £30000 per annum + Benefits
Posted: 9 days ago
London
Capita - ITIN
Salary: £25000 - £27000 per annum
Posted: 11 days ago