The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 335 387 352
Rank change year-on-year
+52 -35
Permanent jobs requiring a 2nd Line Support 347 246 325
As % of all permanent IT jobs located in London 0.74% 0.55% 0.63%
As % of the Job Titles category 0.79% 0.58% 0.67%
Number of salaries quoted 307 206 257
Average salary £28,500 £27,500 £27,500
Average salary % change year-on-year
+3.63% -
90% offered a salary of more than £23,500 £22,000 £22,500
10% offered a salary of more than £38,200 £37,500 £35,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43717 42131 48841
As % of all permanent IT jobs located in London 93.39% 93.54% 94.59%
Number of salaries quoted 36551 35326 42450
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 20 August 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 81 £29,000 -3.33% 10
Docklands, London +13 17 £31,750 -
Wimbledon - 5 £42,500 -
Surbiton - 5 £27,000 -
Croydon -2 3 £27,500 +15.78% 1
Uxbridge +1 2 £35,000 -
Hounslow -10 2 £31,750 +22.11%
Kingston Upon Thames -11 2 £32,000 +45.45%
Bromley -20 2 £24,500 +2.08%
Edgware +5 1 £26,000 -
Chislehurst - 1 £28,000 -
Sidcup - 1 £31,000 -
Chiswick - 1 £28,500 -
Bexley - 1 £27,000 -
Canary Wharf - 1 £37,500 -
Hammersmith - 1 £21,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 20 August 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 662 (85.86%) Windows
2 492 (63.81%) Active Directory
3 381 (49.42%) MS Office
4 365 (47.34%) Microsoft
5 273 (35.41%) Windows 7
6 239 (31.00%) Windows XP
7 238 (30.87%) MS Exchange
8 227 (29.44%) MS Excel
9 213 (27.63%) Windows Server 2008
10 192 (24.90%) Blackberry
11 180 (23.35%) ITIL
12 169 (21.92%) Finance
13 160 (20.75%) Citrix
14 156 (20.23%) Microsoft Certification
14 156 (20.23%) Windows Server 2003
15 133 (17.25%) SQL
16 117 (15.18%) TCP/IP
17 116 (15.05%) VMware
18 112 (14.53%) Exchange Server 2010
19 110 (14.27%) Windows 8
19 110 (14.27%) Cisco
19 110 (14.27%) DNS
20 101 (13.10%) DHCP
21 91 (11.80%) SQL Server
22 89 (11.54%) Apple
23 88 (11.41%) SLA
24 85 (11.02%) Degree
25 84 (10.89%) VMware Infrastructure
25 84 (10.89%) LAN
25 84 (10.89%) Firewall

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 20 August 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 238 (30.87%) MS Exchange
2 112 (14.53%) Exchange Server 2010
3 83 (10.77%) Blackberry Enterprise Server
4 74 (9.60%) Exchange Server 2007
5 60 (7.78%) IIS
6 50 (6.49%) Exchange Server 2003
7 41 (5.32%) SharePoint
8 36 (4.67%) Exchange Server 2013
9 19 (2.46%) IBM Notes
10 13 (1.69%) Lync
11 8 (1.04%) Exchange Server 2000
12 4 (0.52%) WorkSite
13 2 (0.26%) Apache
13 2 (0.26%) SharePoint 2013
14 1 (0.13%) Confluence
14 1 (0.13%) SharePoint 2010
14 1 (0.13%) Tomcat
14 1 (0.13%) Lotus Domino
Applications
1 381 (49.42%) MS Office
2 227 (29.44%) MS Excel
3 27 (3.50%) MS PowerPoint
4 9 (1.17%) MS Visio
5 8 (1.04%) MS Project
6 2 (0.26%) InfoPath
7 1 (0.13%) Acrobat
Business Applications
1 3 (0.39%) Dynamics CRM
1 3 (0.39%) Remedy ITSM
2 2 (0.26%) SAP Business One
3 1 (0.13%) Agresso
3 1 (0.13%) SAP Oil and Gas
3 1 (0.13%) Temenos T24
Cloud Services
1 33 (4.28%) Office 365
2 5 (0.65%) SaaS
3 4 (0.52%) Google Apps
4 2 (0.26%) Cloud Computing
5 1 (0.13%) Microsoft Azure
5 1 (0.13%) PaaS
Communications & Networking
1 117 (15.18%) TCP/IP
2 110 (14.27%) DNS
3 101 (13.10%) DHCP
4 84 (10.89%) LAN
4 84 (10.89%) Firewall
5 64 (8.30%) WAN
6 61 (7.91%) VPN
7 38 (4.93%) Internet
8 36 (4.67%) Wireless
9 32 (4.15%) VoIP
10 21 (2.72%) HTTP
11 19 (2.46%) LDAP
11 19 (2.46%) ADSL
11 19 (2.46%) SAN
12 18 (2.33%) Intranet
13 10 (1.30%) IP Telephony
14 9 (1.17%) Wi-Fi
15 8 (1.04%) FTP
15 8 (1.04%) NAS
15 8 (1.04%) Cisco IOS
Database & Business Intelligence
1 91 (11.80%) SQL Server
2 22 (2.85%) SQL Server 2005
3 15 (1.95%) SQL Server 2000
4 11 (1.43%) SQL Server 2008
5 10 (1.30%) Crystal Reports
6 6 (0.78%) MySQL
7 2 (0.26%) MarkLogic
7 2 (0.26%) Informix
7 2 (0.26%) PostgreSQL
7 2 (0.26%) MS Access
8 1 (0.13%) Data Mining
8 1 (0.13%) SQL Server Reporting Services
8 1 (0.13%) Oracle Reports
8 1 (0.13%) Relational Database
8 1 (0.13%) Hadoop
8 1 (0.13%) Big Data
8 1 (0.13%) SQL Server Integration Services
Development Applications
1 3 (0.39%) JIRA
2 1 (0.13%) Visual Studio
2 1 (0.13%) MSI
General
1 169 (21.92%) Finance
2 62 (8.04%) Banking
3 54 (7.00%) Law
4 41 (5.32%) Legal
5 17 (2.20%) Telecoms
6 16 (2.08%) Retail
7 14 (1.82%) Marketing
8 12 (1.56%) Publishing
9 10 (1.30%) Advertising
10 9 (1.17%) Financial Institution
11 8 (1.04%) Local Government
12 7 (0.91%) Investment Banking
13 6 (0.78%) Front Office
14 4 (0.52%) Back Office
14 4 (0.52%) Mandarin Language
14 4 (0.52%) German Language
15 2 (0.26%) Games
16 1 (0.13%) Retail Banking
16 1 (0.13%) Multimedia
16 1 (0.13%) Electronics
Libraries, Frameworks & Software Standards
1 37 (4.80%) .NET
2 20 (2.59%) ASP.NET
3 16 (2.08%) .NET Framework
3 16 (2.08%) Software Packaging
4 10 (1.30%) FIX Protocol
5 8 (1.04%) XML
6 7 (0.91%) HTML
7 6 (0.78%) CSS
8 4 (0.52%) Web Services
9 2 (0.26%) Application Packaging
10 1 (0.13%) Django
10 1 (0.13%) jQuery
10 1 (0.13%) SOAP
10 1 (0.13%) JSON
10 1 (0.13%) DHTML
10 1 (0.13%) COM
10 1 (0.13%) DOM
10 1 (0.13%) XHTML
10 1 (0.13%) XML Schema
10 1 (0.13%) X-Windows
Miscellaneous
1 192 (24.90%) Blackberry
2 62 (8.04%) iPhone
3 31 (4.02%) iPad
4 29 (3.76%) Video Conferencing
5 26 (3.37%) Computer Science
6 17 (2.20%) Hedge funds
7 14 (1.82%) Handset
8 12 (1.56%) Smartphone
9 11 (1.43%) PDA
10 9 (1.17%) Equities
11 8 (1.04%) EqualLogic
11 8 (1.04%) Management Information System
11 8 (1.04%) Kindle
12 7 (0.91%) Replication
12 7 (0.91%) IVR
13 6 (0.78%) Foreign Exchange (FX)
13 6 (0.78%) EPoS
13 6 (0.78%) Derivative
14 5 (0.65%) VLE
14 5 (0.65%) Firmware
Operating Systems
1 662 (85.86%) Windows
2 273 (35.41%) Windows 7
3 239 (31.00%) Windows XP
4 213 (27.63%) Windows Server 2008
5 156 (20.23%) Windows Server 2003
6 110 (14.27%) Windows 8
7 77 (9.99%) Mac OS X
8 64 (8.30%) Linux
9 61 (7.91%) Windows Server 2012
10 47 (6.10%) Windows Vista
11 46 (5.97%) Android
12 34 (4.41%) UNIX
13 30 (3.89%) Mac OS
14 27 (3.50%) Windows 2000
15 16 (2.08%) Apple iOS
16 8 (1.04%) Red Hat Enterprise Linux
17 7 (0.91%) Solaris
18 6 (0.78%) Windows NT
18 6 (0.78%) Debian
19 5 (0.65%) SUSE
Processes & Methodologies
1 180 (23.35%) ITIL
2 44 (5.71%) Service Management
3 27 (3.50%) Service Delivery
4 25 (3.24%) Incident Management
5 24 (3.11%) Migration
6 23 (2.98%) Performance Tuning
7 19 (2.46%) Mobile Device Management
8 18 (2.33%) Kalman Filter
8 18 (2.33%) Document Management
9 16 (2.08%) ITSM
9 16 (2.08%) Time Management
10 15 (1.95%) Load Balancing
11 14 (1.82%) Asset Management
12 11 (1.43%) ITIL V3
12 11 (1.43%) Change Control
13 10 (1.30%) Problem Management
14 9 (1.17%) ITIL V2
15 8 (1.04%) Root Cause Analysis
15 8 (1.04%) Software Deployment
15 8 (1.04%) CRM
Programming Languages
1 133 (17.25%) SQL
2 31 (4.02%) C
3 26 (3.37%) T-SQL
4 19 (2.46%) C#
5 16 (2.08%) Java
6 10 (1.30%) JavaScript
7 9 (1.17%) PHP
7 9 (1.17%) PowerShell
8 7 (0.91%) VBScript
9 5 (0.65%) VBA
10 2 (0.26%) VB
11 1 (0.13%) VB.NET
11 1 (0.13%) Perl
11 1 (0.13%) Python
11 1 (0.13%) PHP5
11 1 (0.13%) PHP4
Qualifications
1 156 (20.23%) Microsoft Certification
2 85 (11.02%) Degree
3 82 (10.64%) MCP
4 58 (7.52%) MCSE
5 45 (5.84%) MCITP
6 29 (3.76%) MCSA
6 29 (3.76%) CCNA
6 29 (3.76%) Cisco Certification
7 22 (2.85%) A+ Certification
8 15 (1.95%) MCDBA
9 11 (1.43%) ITIL Certification
10 10 (1.30%) MCTS
10 10 (1.30%) Security Cleared
11 8 (1.04%) SC Cleared
11 8 (1.04%) MCDST
12 7 (0.91%) Network+ Certification
12 7 (0.91%) ITIL Foundation Certificate
13 6 (0.78%) MOS
14 2 (0.26%) VMware Certified Professional (VCP)
14 2 (0.26%) DV Cleared
Quality Assurance & Compliance
1 88 (11.41%) SLA
2 12 (1.56%) ISO 9001
3 5 (0.65%) ISO/IEC 27001
3 5 (0.65%) QA
4 3 (0.39%) Sarbanes-Oxley
5 2 (0.26%) HL7
5 2 (0.26%) DICOM
System Software
1 492 (63.81%) Active Directory
2 84 (10.89%) VMware Infrastructure
3 46 (5.97%) Terminal Services
4 31 (4.02%) XenApp
5 24 (3.11%) Hyper-V
6 17 (2.20%) VMware ESXi
7 14 (1.82%) XenDesktop
7 14 (1.82%) vSphere
8 7 (0.91%) Citrix Presentation Server
8 7 (0.91%) VMware ESX
9 6 (0.78%) Microsoft App-V
10 5 (0.65%) XenServer
11 1 (0.13%) Terminal Server
11 1 (0.13%) VMware Server
Systems Management
1 46 (5.97%) SCCM
2 22 (2.85%) Backup Exec
3 14 (1.82%) WSUS
4 10 (1.30%) NetBackup
5 4 (0.52%) Norton AntiVirus
6 3 (0.39%) Symantec Enterprise Vault
7 2 (0.26%) SCOM
7 2 (0.26%) ZENworks
7 2 (0.26%) OpenView
7 2 (0.26%) Systems Management Server (SMS)
7 2 (0.26%) Nagios
7 2 (0.26%) Opsview
8 1 (0.13%) ARCserve
8 1 (0.13%) MAILsweeper
8 1 (0.13%) HP Data Protector
8 1 (0.13%) SolarWinds Orion
8 1 (0.13%) Sysprep
8 1 (0.13%) McAfee ePO
8 1 (0.13%) Puppet
8 1 (0.13%) Symantec Endpoint Protection
Vendors
1 365 (47.34%) Microsoft
2 160 (20.75%) Citrix
3 116 (15.05%) VMware
4 110 (14.27%) Cisco
5 89 (11.54%) Apple
6 47 (6.10%) Symantec
7 43 (5.58%) HP
8 35 (4.54%) Bloomberg
9 28 (3.63%) Avaya
9 28 (3.63%) Sybase
10 27 (3.50%) Juniper
10 27 (3.50%) Dell
11 25 (3.24%) Mitel
12 24 (3.11%) Reuters
13 23 (2.98%) Remedy
14 19 (2.46%) Lotus
15 16 (2.08%) LANDesk
16 15 (1.95%) Fidessa
17 13 (1.69%) Intel
18 12 (1.56%) NetApp
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Salary: £37000 - £44000 per annum + 20% Shift Allow + Bonus
Posted: 10 hours ago
London
Lorien Resourcing
Salary: Competitive salary package + Training
Posted: Yesterday
London
People Source Consulting
Salary: £20000 - £23000 per annum + benefits
Posted: Yesterday
London
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: Yesterday
East London
Connect Support Services Ltd
Salary: Negotiable
Posted: 2 days ago
London
Green Thompson Consulting
Salary: From £25,000 to £30,000 per annum
Posted: 5 days ago
Croydon, Surrey
@ITS
Salary: From £28,000 to £33,000 per annum +Benefits
Posted: 5 days ago
London
Etech Partners
Salary: Up to £30,000 per annum
Posted: 5 days ago
City, London
Senitor Associates
Salary: £30000 per annum
Posted: 5 days ago
South West London
Lorien Resourcing
Salary: £23000 - £30000 per annum
Posted: 6 days ago
London
FIRST POINT IT RESOURCING
Salary: £25000 - £30000 per annum + Bonus + Benfits
Posted: 6 days ago
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: 6 days ago
City of London
Quantica Technology - London
Salary: £22000 - £25000 per annum + Bens / Bonus
Posted: 8 days ago
London
Quantica Technology - London
Salary: £32000 - £35000 per annum
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East London
RM Education
Salary: £24000 - £28000 per annum + £800 bonus
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City of London
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City of London
Bluefire Consulting
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