The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 355 296 252
Rank change year-on-year
-59 -44
Permanent jobs requiring a 2nd Line Support 276 451 541
As % of all permanent IT jobs located in London 0.78% 1.04% 1.20%
As % of the Job Titles category 0.82% 1.08% 1.25%
Number of salaries quoted 262 420 499
Median salary £30,000 £29,000 £27,500
Median salary % change year-on-year
+3.44% +5.45%
90% offered a salary of more than £25,000 £22,500 £22,400
10% offered a salary of more than £35,000 £42,500 £40,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
33833 41773 43214
As % of all permanent IT jobs located in London 95.90% 96.19% 96.21%
Number of salaries quoted 28787 35551 36717
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 8 December 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 36 £29,000 -1.69% 4
Canary Wharf +7 12 £27,000 +1.88%
Docklands, London +8 6 £29,000 +31.81%
Wimbledon +1 3 £25,000 -7.40%
West Drayton - 2 £28,500 -
Croydon +7 1 £21,000 -22.22%
Enfield - 1 £28,000 -
Surbiton - 1 £22,500 -
Westminster - 1 £27,000 -
Mayfair - 1 £34,000 -
Beckenham - 1 £25,500 -
Chessington - 1 £25,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 8 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 487 (80.10%) Windows
2 364 (59.87%) Active Directory
3 293 (48.19%) Microsoft
4 210 (34.54%) MS Office
5 190 (31.25%) Windows Server
6 183 (30.10%) Windows 7
7 178 (29.28%) MS Excel
8 162 (26.64%) MS Exchange
9 160 (26.32%) ITIL
10 146 (24.01%) Citrix
11 119 (19.57%) Office 365
12 113 (18.59%) Cisco
13 111 (18.26%) Windows Server 2008
14 110 (18.09%) Finance
15 109 (17.93%) VMware
16 103 (16.94%) Windows Server 2012
17 101 (16.61%) TCP/IP
18 86 (14.14%) Microsoft Certification
19 83 (13.65%) Apple
20 80 (13.16%) Firewall
21 74 (12.17%) DNS
22 70 (11.51%) VMware Infrastructure
23 68 (11.18%) Windows 8
24 67 (11.02%) SLA
24 67 (11.02%) SQL
25 63 (10.36%) Service Management
26 61 (10.03%) Blackberry
27 58 (9.54%) LAN
28 56 (9.21%) MCSE
29 55 (9.05%) WAN

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 162 (26.64%) MS Exchange
2 53 (8.72%) Exchange Server 2010
3 48 (7.89%) Exchange Server 2013
3 48 (7.89%) Skype for Business
4 33 (5.43%) SharePoint
5 31 (5.10%) Blackberry Enterprise Server
6 23 (3.78%) IIS
7 21 (3.45%) Exchange Server 2007
8 18 (2.96%) Exchange Server 2003
9 6 (0.99%) IBM Notes
10 5 (0.82%) BizTalk Server
11 3 (0.49%) Tomcat
12 2 (0.33%) CMS
12 2 (0.33%) Drupal
12 2 (0.33%) SharePoint 2010
12 2 (0.33%) WebLogic
12 2 (0.33%) WordPress
13 1 (0.16%) JBoss
13 1 (0.16%) SharePoint Server
Applications
1 210 (34.54%) MS Office
2 178 (29.28%) MS Excel
3 12 (1.97%) MS PowerPoint
4 10 (1.64%) Adobe Creative Suite
5 4 (0.66%) Final Cut Pro
6 2 (0.33%) InfoPath
7 1 (0.16%) Acrobat
7 1 (0.16%) InCopy
7 1 (0.16%) Mozilla Thunderbird
7 1 (0.16%) MS Visio
7 1 (0.16%) Photoshop
Business Applications
1 4 (0.66%) Dynamics CRM
1 4 (0.66%) Remedy ITSM
2 2 (0.33%) HiPortfolio
2 2 (0.33%) Infor M3
2 2 (0.33%) Movex
2 2 (0.33%) Retail-J
2 2 (0.33%) SAP Business One
2 2 (0.33%) Visualfiles
3 1 (0.16%) Dynamics AX
3 1 (0.16%) Dynamics NAV
3 1 (0.16%) Eikon
Cloud Services
1 119 (19.57%) Office 365
2 6 (0.99%) G Suite
3 5 (0.82%) Microsoft Azure
4 4 (0.66%) Adobe Creative Cloud
4 4 (0.66%) Amazon AWS
4 4 (0.66%) Cloud Computing
5 3 (0.49%) Google Drive
5 3 (0.49%) SaaS
6 1 (0.16%) Azure Active Directory
6 1 (0.16%) Dropbox
Communications & Networking
1 101 (16.61%) TCP/IP
2 80 (13.16%) Firewall
3 74 (12.17%) DNS
4 58 (9.54%) LAN
5 55 (9.05%) WAN
6 52 (8.55%) DHCP
7 50 (8.22%) VPN
8 44 (7.24%) VoIP
9 26 (4.28%) Internet
10 24 (3.95%) Skype
11 23 (3.78%) SAN
12 19 (3.13%) Wireless
13 13 (2.14%) Cisco IOS
13 13 (2.14%) IP Telephony
14 12 (1.97%) Remote Desktop
15 8 (1.32%) Network Security
16 4 (0.66%) VLAN
17 3 (0.49%) iSCSI
18 2 (0.33%) Cisco ASA
18 2 (0.33%) NAS
Database & Business Intelligence
1 49 (8.06%) SQL Server
2 13 (2.14%) SQL Server 2008
3 11 (1.81%) SQL Server 2012
4 9 (1.48%) MS Access
5 6 (0.99%) SQL Server Reporting Services
6 5 (0.82%) SQL Server Integration Services
7 4 (0.66%) Big Data
7 4 (0.66%) Hadoop
7 4 (0.66%) MySQL
8 3 (0.49%) Relational Database
9 1 (0.16%) FileMaker
9 1 (0.16%) MarkLogic
9 1 (0.16%) Oracle Database
9 1 (0.16%) Oracle Reports
9 1 (0.16%) PostgreSQL
9 1 (0.16%) RDBMS
9 1 (0.16%) SQL Server 2005
Development Applications
1 3 (0.49%) JIRA
2 2 (0.33%) MSI
3 1 (0.16%) SQL Server Management Studio (SSMS)
3 1 (0.16%) Team Foundation Server
3 1 (0.16%) Visual Studio
General
1 110 (18.09%) Finance
2 51 (8.39%) Law
3 43 (7.07%) Retail
4 38 (6.25%) Legal
5 35 (5.76%) Banking
6 25 (4.11%) Telecoms
7 12 (1.97%) Financial Institution
8 10 (1.64%) Front Office
9 9 (1.48%) Marketing
10 8 (1.32%) Advertising
11 7 (1.15%) Back Office
11 7 (1.15%) Retail Banking
12 5 (0.82%) Publishing
13 3 (0.49%) German Language
13 3 (0.49%) Investment Banking
14 2 (0.33%) Billing
14 2 (0.33%) Dutch Language
14 2 (0.33%) French Language
14 2 (0.33%) Spanish Language
15 1 (0.16%) Private Banking
Libraries, Frameworks & Software Standards
1 13 (2.14%) .NET
2 12 (1.97%) Web Services
2 12 (1.97%) XML
3 11 (1.81%) ASP.NET
3 11 (1.81%) HTML
4 9 (1.48%) CSS
5 7 (1.15%) X-Windows
6 6 (0.99%) FIX Protocol
6 6 (0.99%) XSL
7 4 (0.66%) jQuery
7 4 (0.66%) REST
7 4 (0.66%) Software Packaging
8 2 (0.33%) SOAP
9 1 (0.16%) ASP.NET MVC
9 1 (0.16%) Entity Framework
9 1 (0.16%) FreeSWITCH
9 1 (0.16%) J2EE
9 1 (0.16%) LINQ
9 1 (0.16%) WCF
9 1 (0.16%) WinForms
Miscellaneous
1 61 (10.03%) Blackberry
2 45 (7.40%) iPhone
3 43 (7.07%) Analytical Skills
4 24 (3.95%) Driving Licence
5 23 (3.78%) Smartphone
6 21 (3.45%) Video Conferencing
7 14 (2.30%) iPad
7 14 (2.30%) iSeries
8 12 (1.97%) Management Information System
9 11 (1.81%) Handset
10 9 (1.48%) Computer Science
11 8 (1.32%) Fat Client
11 8 (1.32%) Thin Client
12 7 (1.15%) Client/Server
12 7 (1.15%) Data Centre
12 7 (1.15%) Hedge funds
13 6 (0.99%) Fixed Income
14 5 (0.82%) Performance Metrics
14 5 (0.82%) Statistics
15 4 (0.66%) User Experience
Operating Systems
1 487 (80.10%) Windows
2 190 (31.25%) Windows Server
3 183 (30.10%) Windows 7
4 111 (18.26%) Windows Server 2008
5 103 (16.94%) Windows Server 2012
6 68 (11.18%) Windows 8
7 47 (7.73%) Windows Server 2003
8 45 (7.40%) Android
8 45 (7.40%) Linux
9 44 (7.24%) Windows 10
9 44 (7.24%) Windows XP
10 40 (6.58%) Mac OS X
11 24 (3.95%) Unix
12 23 (3.78%) Apple iOS
13 21 (3.45%) Mac OS
14 12 (1.97%) Windows Vista
15 6 (0.99%) Solaris
16 5 (0.82%) Windows Phone
17 4 (0.66%) CentOS
18 3 (0.49%) Red Hat Enterprise Linux
Processes & Methodologies
1 160 (26.32%) ITIL
2 63 (10.36%) Service Management
3 32 (5.26%) Change Management
4 30 (4.93%) Incident Management
5 28 (4.61%) Change Control
6 27 (4.44%) Problem Management
7 19 (3.13%) Line Management
7 19 (3.13%) Mentoring
7 19 (3.13%) Service Delivery
7 19 (3.13%) Workflow
8 17 (2.80%) Continuous Improvement
9 14 (2.30%) Project Management
10 12 (1.97%) Agile Software Development
10 12 (1.97%) Investment Management
11 11 (1.81%) Asset Management
11 11 (1.81%) CRM
11 11 (1.81%) ITSM
12 10 (1.64%) Network Planning
13 9 (1.48%) ITIL V3
13 9 (1.48%) Wealth Management
Programming Languages
1 67 (11.02%) SQL
2 11 (1.81%) C#
3 7 (1.15%) PowerShell
3 7 (1.15%) VB
4 6 (0.99%) C
4 6 (0.99%) JavaScript
5 5 (0.82%) Perl
5 5 (0.82%) Python
6 4 (0.66%) Java
6 4 (0.66%) PHP
6 4 (0.66%) T-SQL
6 4 (0.66%) VBA
7 2 (0.33%) Bash Shell
7 2 (0.33%) C++
7 2 (0.33%) SPARQL
8 1 (0.16%) PL/SQL
8 1 (0.16%) Shell Script
8 1 (0.16%) Tcl
8 1 (0.16%) VB.NET
8 1 (0.16%) XAML
Qualifications
1 86 (14.14%) Microsoft Certification
2 56 (9.21%) MCSE
3 34 (5.59%) MCP
4 29 (4.77%) MCITP
5 26 (4.28%) Degree
6 23 (3.78%) MCSA
7 16 (2.63%) CCNA
7 16 (2.63%) Cisco Certification
7 16 (2.63%) ITIL Certification
8 11 (1.81%) MCDST
9 6 (0.99%) NVQ Level 3
10 5 (0.82%) MCTS
11 4 (0.66%) A+ Certification
12 3 (0.49%) DBS Check
12 3 (0.49%) VMware Certified Professional (VCP)
13 1 (0.16%) CFA
13 1 (0.16%) CompTIA Security+
13 1 (0.16%) MOS
13 1 (0.16%) SC Cleared
13 1 (0.16%) Security Cleared
Quality Assurance & Compliance
1 67 (11.02%) SLA
2 6 (0.99%) ISO/IEC 27001
3 4 (0.66%) ISO 9000
4 3 (0.49%) QA
5 2 (0.33%) ISO 9001
6 1 (0.16%) COBIT
6 1 (0.16%) Data Quality
6 1 (0.16%) ISO/IEC 20000
6 1 (0.16%) Sarbanes-Oxley
6 1 (0.16%) SSAE 16
System Software
1 364 (59.87%) Active Directory
2 70 (11.51%) VMware Infrastructure
3 49 (8.06%) Hyper-V
4 38 (6.25%) XenApp
5 25 (4.11%) XenDesktop
6 15 (2.47%) vSphere
7 9 (1.48%) Terminal Services
8 4 (0.66%) Virtual Machines
8 4 (0.66%) XenServer
9 3 (0.49%) Squid
10 2 (0.33%) Microsoft App-V
10 2 (0.33%) Virtual Desktop
10 2 (0.33%) VMware ESXi
11 1 (0.16%) Shibboleth
11 1 (0.16%) Virtual Servers
11 1 (0.16%) VMware Workstation
Systems Management
1 53 (8.72%) SCCM
2 14 (2.30%) WSUS
3 10 (1.64%) NetBackup
4 7 (1.15%) AirWatch
4 7 (1.15%) FortiGate
5 4 (0.66%) Casper Suite
6 3 (0.49%) SCOM
7 2 (0.33%) Backup Exec
7 2 (0.33%) Microsoft Data Protection Manager
7 2 (0.33%) Nagios
7 2 (0.33%) Norton AntiVirus
8 1 (0.16%) Control-M
8 1 (0.16%) McAfee ePO
8 1 (0.16%) Puppet
8 1 (0.16%) SCSM
8 1 (0.16%) SCVMM
8 1 (0.16%) ZENworks
Vendors
1 293 (48.19%) Microsoft
2 146 (24.01%) Citrix
3 113 (18.59%) Cisco
4 109 (17.93%) VMware
5 83 (13.65%) Apple
6 25 (4.11%) Sage
7 24 (3.95%) Avaya
8 23 (3.78%) Mitel
9 21 (3.45%) IBM
10 19 (3.13%) Dell
11 18 (2.96%) Adobe
12 16 (2.63%) Oracle
13 15 (2.47%) HP
13 15 (2.47%) SonicWALL
14 14 (2.30%) ServiceNow
15 13 (2.14%) Meraki
16 12 (1.97%) Google
16 12 (1.97%) Veeam
17 11 (1.81%) LANDesk
18 10 (1.64%) ZyXEL
City, London
Millshill Recruitment Ltd
Salary: £35000 per annum
Posted: 11 hours ago
City, London
Marcus Donald People
Salary: £26000 - £30000 per annum
Posted: Yesterday
East London
Latcom Ltd
Salary: £26,000 per annum + Excellent Benefits
Posted: Yesterday
City, London
ANSON MCCADE
Salary: Between £35,000 - £45,000 + Bonus
Posted: Yesterday
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: Yesterday
London
Nigel Frank International Ltd
Salary: £35000 - £37000 per annum
Posted: 6 days ago
London
Square One Resources
Salary: From £40,000 to £45,000 per annum + Company Benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
Informatiq Consulting
Posted: 5 days ago
London
Information Technology Services
Salary: £30k - 35k per year
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London
Bluetown Online LTD
Salary: £26000 - £34000 per annum
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East London
Penelope
Salary: Up to £32,000 per annum + Benefits
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