The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 300 223 370
Rank change year-on-year
-77 +147
Permanent jobs requiring a 2nd Line Support 408 585 332
As % of all permanent IT jobs located in London 0.99% 1.42% 0.78%
As % of the Job Titles category 1.04% 1.49% 0.81%
Number of salaries quoted 361 527 308
Average salary £29,000 £28,000 £27,500
Average salary % change year-on-year
+3.57% +1.81%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £38,500 £40,000 £42,500
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39382 39313 40777
As % of all permanent IT jobs located in London 95.65% 95.73% 95.65%
Number of salaries quoted 33975 33320 33316
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £76,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 14 February 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 54 £30,000 -2.43% 8
Chiswick 0 10 £32,500 +25.00%
Sidcup -6 9 £29,000 -
Uxbridge +6 7 £24,500 -3.92%
Croydon -4 7 £27,000 +12.50% 2
Docklands, London +9 5 £22,000 -15.38%
Canary Wharf +2 4 £23,000 -8.00%
Wimbledon +2 4 £27,750 +15.62%
Coulsdon - 4 £22,500 -
Beckenham - 3 £17,250 -
Greenford - 3 £20,934 -
Rainham - 3 - -
Grays - 2 £19,750 - 1
Romford - 1 £28,500 -
Greenwich - 1 £50,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 14 February 2016, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 688 (81.32%) Windows
2 463 (54.73%) Active Directory
3 445 (52.60%) Microsoft
4 374 (44.21%) MS Office
5 343 (40.54%) Windows 7
6 253 (29.91%) Windows Server
7 244 (28.84%) MS Exchange
8 212 (25.06%) Windows Server 2008
9 207 (24.47%) MS Excel
10 206 (24.35%) VMware
11 203 (24.00%) ITIL
12 178 (21.04%) Windows Server 2012
13 175 (20.69%) Citrix
14 158 (18.68%) Windows 8
15 152 (17.97%) VMware Infrastructure
16 144 (17.02%) Microsoft Certification
16 144 (17.02%) Cisco
17 133 (15.72%) Office 365
18 127 (15.01%) VPN
19 120 (14.18%) DNS
20 118 (13.95%) Blackberry
21 115 (13.59%) Finance
22 114 (13.48%) Hyper-V
23 111 (13.12%) Firewall
24 107 (12.65%) TCP/IP
24 107 (12.65%) Exchange Server 2013
25 99 (11.70%) Apple
25 99 (11.70%) DHCP
26 97 (11.47%) Telecoms
27 96 (11.35%) LAN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 14 February 2016, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 244 (28.84%) MS Exchange
2 107 (12.65%) Exchange Server 2013
3 83 (9.81%) Exchange Server 2010
4 61 (7.21%) Skype for Business
5 60 (7.09%) Exchange Server 2007
6 53 (6.26%) Blackberry Enterprise Server
7 41 (4.85%) SharePoint
8 24 (2.84%) Exchange Server 2003
9 15 (1.77%) IIS
10 9 (1.06%) Exchange Server 2000
11 3 (0.35%) CMS
11 3 (0.35%) Confluence
11 3 (0.35%) IBM Notes
12 2 (0.24%) Drupal
12 2 (0.24%) SharePoint 2010
12 2 (0.24%) Tomcat
12 2 (0.24%) WebSphere
13 1 (0.12%) Kentico
13 1 (0.12%) Office Communications Server
13 1 (0.12%) WordPress
Applications
1 374 (44.21%) MS Office
2 207 (24.47%) MS Excel
3 23 (2.72%) MS PowerPoint
4 17 (2.01%) MS Visio
5 9 (1.06%) Adobe Creative Suite
6 1 (0.12%) Acrobat
6 1 (0.12%) Spreadsheet
Business Applications
1 12 (1.42%) ION MarketView
2 7 (0.83%) Fredhopper
2 7 (0.83%) Magento
3 3 (0.35%) Dynamics CRM
4 2 (0.24%) Dynamics NAV
4 2 (0.24%) Remedy ITSM
5 1 (0.12%) Dynamics GP
Cloud Services
1 133 (15.72%) Office 365
2 20 (2.36%) IaaS
3 13 (1.54%) Cloud Computing
4 6 (0.71%) Amazon AWS
5 3 (0.35%) Microsoft Azure
5 3 (0.35%) Mimecast
6 1 (0.12%) Adobe Creative Cloud
6 1 (0.12%) Dropbox
6 1 (0.12%) Google Apps
Communications & Networking
1 127 (15.01%) VPN
2 120 (14.18%) DNS
3 111 (13.12%) Firewall
4 107 (12.65%) TCP/IP
5 99 (11.70%) DHCP
6 96 (11.35%) LAN
7 88 (10.40%) WAN
8 73 (8.63%) VoIP
9 39 (4.61%) Broadband
9 39 (4.61%) Internet
10 24 (2.84%) Remote Desktop
10 24 (2.84%) SAN
11 22 (2.60%) Wireless
12 21 (2.48%) Cisco IOS
13 19 (2.25%) LLU
14 18 (2.13%) IP Telephony
14 18 (2.13%) VLAN
15 14 (1.65%) PCoIP
15 14 (1.65%) SMTP
16 13 (1.54%) POP3
Database & Business Intelligence
1 29 (3.43%) SQL Server
2 13 (1.54%) SQL Server Reporting Services
3 11 (1.30%) MySQL
4 5 (0.59%) SQL Server 2005
5 4 (0.47%) SQL Server 2008
6 2 (0.24%) Oracle Database
7 1 (0.12%) Relational Database
7 1 (0.12%) SQL Server 2000
7 1 (0.12%) SQL Server 2012
Development Applications
1 16 (1.89%) JIRA
2 3 (0.35%) Eclipse
2 3 (0.35%) Git (software)
2 3 (0.35%) Subversion
3 2 (0.24%) Visual Studio
4 1 (0.12%) Octopus Deploy
4 1 (0.12%) TeamCity
General
1 115 (13.59%) Finance
2 97 (11.47%) Telecoms
3 51 (6.03%) Law
4 46 (5.44%) Legal
5 30 (3.55%) Banking
6 28 (3.31%) Retail
7 23 (2.72%) Advertising
8 17 (2.01%) Financial Institution
9 11 (1.30%) Front Office
10 8 (0.95%) Marketing
11 6 (0.71%) Back Office
12 4 (0.47%) Investment Banking
12 4 (0.47%) Publishing
13 3 (0.35%) Local Government
13 3 (0.35%) Pharmaceutical
13 3 (0.35%) Retail Banking
14 2 (0.24%) German Language
14 2 (0.24%) Manufacturing
15 1 (0.12%) French Language
Libraries, Frameworks & Software Standards
1 12 (1.42%) XML
2 10 (1.18%) HTML
3 8 (0.95%) FreeSWITCH
4 6 (0.71%) CSS
5 4 (0.47%) .NET
6 3 (0.35%) FIX Protocol
7 2 (0.24%) Sass
7 2 (0.24%) Software Packaging
7 2 (0.24%) X-Windows
8 1 (0.12%) .NET Framework
8 1 (0.12%) CGI
8 1 (0.12%) Middleware
8 1 (0.12%) SOAP
8 1 (0.12%) Web Services
Miscellaneous
1 118 (13.95%) Blackberry
2 63 (7.45%) iPhone
3 62 (7.33%) Video Conferencing
4 39 (4.61%) Data Centre
5 33 (3.90%) Analytical Skills
6 28 (3.31%) iPad
7 26 (3.07%) Driving Licence
8 22 (2.60%) Fat Client
8 22 (2.60%) Thin Client
9 14 (1.65%) Fixed Income
10 13 (1.54%) Management Information System
11 12 (1.42%) Client/Server
11 12 (1.42%) Computer Science
12 10 (1.18%) EPoS
12 10 (1.18%) Mathematics
13 9 (1.06%) BYOD
13 9 (1.06%) Smartphone
14 7 (0.83%) Handset
14 7 (0.83%) Hedge funds
15 4 (0.47%) User Experience
Operating Systems
1 688 (81.32%) Windows
2 343 (40.54%) Windows 7
3 253 (29.91%) Windows Server
4 212 (25.06%) Windows Server 2008
5 178 (21.04%) Windows Server 2012
6 158 (18.68%) Windows 8
7 79 (9.34%) Windows XP
8 73 (8.63%) Android
9 68 (8.04%) Mac OS X
10 65 (7.68%) Windows Server 2003
11 55 (6.50%) Linux
12 35 (4.14%) Apple iOS
13 32 (3.78%) Windows 10
14 15 (1.77%) Windows Vista
15 13 (1.54%) Unix
16 11 (1.30%) Windows 2000 Server
17 10 (1.18%) Mac OS
18 6 (0.71%) Red Hat Enterprise Linux
19 4 (0.47%) CentOS
20 3 (0.35%) Windows Mobile
Processes & Methodologies
1 203 (24.00%) ITIL
2 43 (5.08%) CRM
3 36 (4.26%) Patch Management
4 29 (3.43%) Change Management
5 28 (3.31%) Problem Management
6 27 (3.19%) Incident Management
6 27 (3.19%) ITIL V3
6 27 (3.19%) Mentoring
7 25 (2.96%) Service Management
8 22 (2.60%) Continuous Improvement
8 22 (2.60%) Service Delivery
9 21 (2.48%) Root Cause Analysis
10 20 (2.36%) Time Management
11 19 (2.25%) Document Management
12 15 (1.77%) Asset Management
12 15 (1.77%) Information Security
13 13 (1.54%) Line Management
13 13 (1.54%) Project Management
13 13 (1.54%) Wealth Management
14 12 (1.42%) Kalman Filter
Programming Languages
1 65 (7.68%) SQL
2 29 (3.43%) PowerShell
3 17 (2.01%) C
4 15 (1.77%) Java
5 12 (1.42%) C++
6 11 (1.30%) JavaScript
7 10 (1.18%) PHP
8 4 (0.47%) VBA
9 3 (0.35%) Shell Script
9 3 (0.35%) XPath
10 2 (0.24%) C#
10 2 (0.24%) VB
11 1 (0.12%) Bash Shell
11 1 (0.12%) Perl
11 1 (0.12%) Python
11 1 (0.12%) T-SQL
11 1 (0.12%) VBScript
Qualifications
1 144 (17.02%) Microsoft Certification
2 89 (10.52%) MCSE
3 74 (8.75%) MCSA
4 71 (8.39%) Cisco Certification
5 70 (8.27%) CCNA
6 69 (8.16%) Degree
7 42 (4.96%) MCP
8 40 (4.73%) MCITP
9 19 (2.25%) DBS Check
10 18 (2.13%) Citrix Certification
11 17 (2.01%) ITIL Certification
12 14 (1.65%) MCDST
13 10 (1.18%) MCTS
14 9 (1.06%) JNCIS
15 6 (0.71%) CCA
15 6 (0.71%) SC Cleared
15 6 (0.71%) Security Cleared
16 5 (0.59%) CCNP
16 5 (0.59%) CCVP
16 5 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 78 (9.22%) SLA
2 6 (0.71%) QA
3 3 (0.35%) ISO/IEC 27001
4 1 (0.12%) COBIT
4 1 (0.12%) Data Quality
System Software
1 463 (54.73%) Active Directory
2 152 (17.97%) VMware Infrastructure
3 114 (13.48%) Hyper-V
4 38 (4.49%) Terminal Services
5 34 (4.02%) XenApp
6 28 (3.31%) XenDesktop
7 13 (1.54%) VMware ESXi
8 8 (0.95%) vSphere
9 7 (0.83%) BitLocker
9 7 (0.83%) Terminal Server
9 7 (0.83%) VMware ESX
9 7 (0.83%) Xen
10 5 (0.59%) Squid
10 5 (0.59%) VMware Server
10 5 (0.59%) VMware Workstation
11 2 (0.24%) XenServer
12 1 (0.12%) Firmware
12 1 (0.12%) Microsoft Virtual Server
Systems Management
1 53 (6.26%) SCCM
2 19 (2.25%) Norton AntiVirus
3 8 (0.95%) Backup Exec
4 7 (0.83%) Cisco UCCX
5 6 (0.71%) WSUS
6 3 (0.35%) Cisco CUCM
6 3 (0.35%) PaperCut
6 3 (0.35%) Tivoli
7 2 (0.24%) AirWatch
7 2 (0.24%) DameWare
7 2 (0.24%) Tivoli Monitoring
8 1 (0.12%) AppDNA
8 1 (0.12%) Microsoft Data Protection Manager
8 1 (0.12%) Nagios
8 1 (0.12%) Puppet
8 1 (0.12%) SCOrch
8 1 (0.12%) Systems Management Server (SMS)
8 1 (0.12%) ThinApp
Vendors
1 445 (52.60%) Microsoft
2 206 (24.35%) VMware
3 175 (20.69%) Citrix
4 144 (17.02%) Cisco
5 99 (11.70%) Apple
6 33 (3.90%) HP
7 32 (3.78%) Symantec
8 31 (3.66%) Avaya
9 25 (2.96%) Remedy
10 22 (2.60%) Dell
11 18 (2.13%) Juniper
12 17 (2.01%) BT
13 15 (1.77%) Bloomberg
14 14 (1.65%) Interwoven
14 14 (1.65%) Nokia
15 13 (1.54%) AppSense
15 13 (1.54%) Intel Security
16 12 (1.42%) ION Trading
16 12 (1.42%) Oracle
17 11 (1.30%) Adobe
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: Yesterday
London
Bluefire Consulting
Salary: £35000 - £38000 per annum + Excellent Benefits
Posted: 2 days ago
South East London
Marcus Donald People
Salary: £27000 - £30000 per annum
Posted: 2 days ago
North West London
Spring Technology
Salary: £30000 - £33000 per annum + Benefits
Posted: 3 days ago
City, London
Polar Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 3 days ago
City, London
The Bridge Ltd
Salary: From £28,000 to £36,000 per annum
Posted: 3 days ago
City, London
Eaglecliff
Salary: From £35,000 to £40,000 per annum
Posted: 3 days ago
London
Langley James
Salary: £24000 - £30000 per annum
Posted: 4 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago
Twickenham, Middlesex
Ashdown IT
Salary: £25000 - £29000 per annum
Posted: 4 days ago
London
Computer Futures
Salary: competitive
Posted: 4 days ago
Grays, Essex
Stott & May
Salary: £17500 - £21500 per annum + inc night shift work
Posted: 5 days ago
London
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: 5 days ago
Brentford, Middlesex
Searchability
Salary: £31000 per annum
Posted: 5 days ago
City, London
Polar Recruitment
Salary: £25000 - £28500 per annum + pension
Posted: 5 days ago
London
Polar Recruitment
Salary: £21000 - £23000 per annum + pension
Posted: 6 days ago
West London
Blue Glue
Posted: 6 days ago
London
Information Technology Services
Salary: £35k - 42k per year
Posted: 6 days ago
City of London
Langley James Limited
Salary: £25000 - £28000 per annum + Benefits
Posted: 9 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £22k - 26k per year
Posted: 13 days ago
East London
RM plc
Salary: £25000 - £29000 per annum + £800 bonus
Posted: 16 days ago
Croydon
Recruitment Genius Ltd
Salary: £22000 - £27000 per annum
Posted: 23 days ago
London, Central London, United Kingdom
XIST4 Recruitment
Salary: £27-30,858 + Great Benefits
Posted: 24 days ago
City, London
Sogeti
Salary: Competitive Salary + Flexible Benefits Package
Posted: 24 days ago