The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 345 360 369
Rank change year-on-year
+15 +9
Permanent jobs requiring a 2nd Line Support 334 267 303
As % of all permanent IT jobs located in London 0.73% 0.61% 0.61%
As % of the Job Titles category 0.78% 0.65% 0.65%
Number of salaries quoted 296 228 260
Average salary £28,875 £26,875 £27,500
Average salary % change year-on-year
+7.44% -2.27%
90% offered a salary of more than £23,500 £22,000 £22,950
10% offered a salary of more than £40,000 £37,500 £35,000
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42908 41018 46961
As % of all permanent IT jobs located in London 93.40% 93.55% 94.55%
Number of salaries quoted 35852 34457 40696
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 18 September 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +48 87 £30,000 +7.14% 16
Docklands, London +6 13 £31,750 -
Surbiton - 4 £27,000 -
Hounslow -3 3 £28,500 +9.61%
Croydon -9 3 £30,250 +28.72% 1
Kingston Upon Thames -15 3 £32,000 +45.45%
Uxbridge +3 2 £31,250 -16.66%
Bromley -17 2 £24,500 +2.08%
Chiswick - 2 £26,750 -
Wembley 0 1 £25,000 -
Ruislip - 1 £30,000 -
Canary Wharf - 1 £37,500 -
Wimbledon - 1 £26,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 18 September 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 623 (84.19%) Windows
2 483 (65.27%) Active Directory
3 366 (49.46%) MS Office
4 325 (43.92%) Microsoft
5 264 (35.68%) Windows 7
6 233 (31.49%) MS Exchange
7 216 (29.19%) Windows XP
8 205 (27.70%) MS Excel
9 202 (27.30%) Windows Server 2008
10 170 (22.97%) Blackberry
11 169 (22.84%) ITIL
12 154 (20.81%) Finance
13 150 (20.27%) Citrix
14 140 (18.92%) Windows Server 2003
15 139 (18.78%) SQL
16 128 (17.30%) Microsoft Certification
17 119 (16.08%) Cisco
18 112 (15.14%) VMware
19 111 (15.00%) Windows 8
20 108 (14.59%) Exchange Server 2010
21 107 (14.46%) DNS
22 106 (14.32%) TCP/IP
23 98 (13.24%) DHCP
24 91 (12.30%) Blackberry Enterprise Server
25 90 (12.16%) SQL Server
26 88 (11.89%) LAN
26 88 (11.89%) Apple
27 81 (10.95%) Degree
28 79 (10.68%) VMware Infrastructure
29 78 (10.54%) Firewall

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 18 September 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 233 (31.49%) MS Exchange
2 108 (14.59%) Exchange Server 2010
3 91 (12.30%) Blackberry Enterprise Server
4 73 (9.86%) Exchange Server 2007
5 61 (8.24%) IIS
6 45 (6.08%) Exchange Server 2003
7 42 (5.68%) SharePoint
8 38 (5.14%) Exchange Server 2013
9 16 (2.16%) IBM Notes
10 14 (1.89%) Lync
11 9 (1.22%) Exchange Server 2000
12 4 (0.54%) WorkSite
13 2 (0.27%) Apache
13 2 (0.27%) SharePoint 2013
14 1 (0.14%) SharePoint 2010
14 1 (0.14%) Confluence
14 1 (0.14%) Lotus Domino
14 1 (0.14%) Tomcat
Applications
1 366 (49.46%) MS Office
2 205 (27.70%) MS Excel
3 25 (3.38%) MS PowerPoint
4 13 (1.76%) MS Visio
5 12 (1.62%) MS Project
6 1 (0.14%) InfoPath
6 1 (0.14%) Acrobat
Business Applications
1 3 (0.41%) Dynamics CRM
1 3 (0.41%) Remedy ITSM
2 1 (0.14%) SAP Business One
2 1 (0.14%) Temenos T24
2 1 (0.14%) Oracle EBS
2 1 (0.14%) Agresso
Cloud Services
1 32 (4.32%) Office 365
2 7 (0.95%) SaaS
3 4 (0.54%) Google Apps
4 2 (0.27%) Cloud Computing
5 1 (0.14%) Microsoft Azure
5 1 (0.14%) PaaS
Communications & Networking
1 107 (14.46%) DNS
2 106 (14.32%) TCP/IP
3 98 (13.24%) DHCP
4 88 (11.89%) LAN
5 78 (10.54%) Firewall
6 66 (8.92%) WAN
7 63 (8.51%) VPN
8 35 (4.73%) Internet
9 34 (4.59%) Wireless
10 31 (4.19%) VoIP
11 18 (2.43%) ADSL
12 16 (2.16%) LDAP
12 16 (2.16%) SAN
13 14 (1.89%) HTTP
14 10 (1.35%) IP Telephony
15 9 (1.22%) Broadband
16 8 (1.08%) FTP
16 8 (1.08%) Wi-Fi
16 8 (1.08%) Cisco IOS
17 6 (0.81%) 3G
Database & Business Intelligence
1 90 (12.16%) SQL Server
2 20 (2.70%) SQL Server 2005
3 12 (1.62%) SQL Server 2000
3 12 (1.62%) SQL Server 2008
4 9 (1.22%) Crystal Reports
5 5 (0.68%) MySQL
6 4 (0.54%) MarkLogic
7 2 (0.27%) MS Access
7 2 (0.27%) Informix
7 2 (0.27%) PostgreSQL
8 1 (0.14%) Relational Database
8 1 (0.14%) Big Data
8 1 (0.14%) Hadoop
8 1 (0.14%) SQL Server Reporting Services
8 1 (0.14%) SQL Server Integration Services
8 1 (0.14%) Oracle Reports
Development Applications
1 2 (0.27%) JIRA
2 1 (0.14%) MSI
2 1 (0.14%) Visual Studio
General
1 154 (20.81%) Finance
2 52 (7.03%) Banking
3 47 (6.35%) Law
4 33 (4.46%) Legal
5 20 (2.70%) Telecoms
6 19 (2.57%) Retail
7 16 (2.16%) Marketing
8 13 (1.76%) Publishing
9 12 (1.62%) Financial Institution
10 8 (1.08%) Local Government
11 7 (0.95%) Advertising
12 6 (0.81%) Back Office
12 6 (0.81%) Investment Banking
13 5 (0.68%) Front Office
14 4 (0.54%) Mandarin Language
14 4 (0.54%) German Language
15 2 (0.27%) Games
16 1 (0.14%) Retail Banking
16 1 (0.14%) Japanese Language
Libraries, Frameworks & Software Standards
1 40 (5.41%) .NET
2 18 (2.43%) ASP.NET
3 13 (1.76%) Software Packaging
3 13 (1.76%) .NET Framework
4 11 (1.49%) XML
5 10 (1.35%) FIX Protocol
6 9 (1.22%) HTML
6 9 (1.22%) CSS
7 6 (0.81%) Web Services
8 3 (0.41%) Application Packaging
9 2 (0.27%) HTML5
10 1 (0.14%) Ajax
10 1 (0.14%) XMPP
10 1 (0.14%) JSON
10 1 (0.14%) jQuery
10 1 (0.14%) X-Windows
10 1 (0.14%) DHTML
10 1 (0.14%) SOAP
10 1 (0.14%) DOM
10 1 (0.14%) XHTML
Miscellaneous
1 170 (22.97%) Blackberry
2 65 (8.78%) iPhone
3 34 (4.59%) iPad
4 29 (3.92%) Analytical Skills
5 28 (3.78%) Video Conferencing
6 25 (3.38%) Computer Science
7 14 (1.89%) Handset
8 10 (1.35%) IVR
8 10 (1.35%) Hedge funds
9 9 (1.22%) Equities
10 8 (1.08%) Replication
10 8 (1.08%) PDA
10 8 (1.08%) Kindle
10 8 (1.08%) EqualLogic
11 7 (0.95%) Derivative
11 7 (0.95%) Foreign Exchange (FX)
12 6 (0.81%) Management Information System
12 6 (0.81%) Smartphone
13 5 (0.68%) VLE
13 5 (0.68%) EPoS
Operating Systems
1 623 (84.19%) Windows
2 264 (35.68%) Windows 7
3 216 (29.19%) Windows XP
4 202 (27.30%) Windows Server 2008
5 140 (18.92%) Windows Server 2003
6 111 (15.00%) Windows 8
7 64 (8.65%) Mac OS X
8 62 (8.38%) Windows Server 2012
9 59 (7.97%) Linux
10 49 (6.62%) Windows Vista
11 39 (5.27%) Android
12 32 (4.32%) UNIX
13 28 (3.78%) Windows 2000
14 23 (3.11%) Mac OS
15 12 (1.62%) Apple iOS
16 8 (1.08%) Red Hat Enterprise Linux
17 7 (0.95%) Solaris
18 6 (0.81%) Debian
19 5 (0.68%) SUSE
19 5 (0.68%) Windows NT
Processes & Methodologies
1 169 (22.84%) ITIL
2 38 (5.14%) Service Management
3 25 (3.38%) Migration
4 22 (2.97%) Incident Management
5 20 (2.70%) Service Delivery
5 20 (2.70%) Performance Tuning
6 18 (2.43%) Mobile Device Management
7 16 (2.16%) ITSM
7 16 (2.16%) Kalman Filter
8 14 (1.89%) Time Management
9 13 (1.76%) Document Management
10 12 (1.62%) Asset Management
10 12 (1.62%) Load Balancing
11 11 (1.49%) ITIL V2
11 11 (1.49%) Change Control
11 11 (1.49%) Problem Management
11 11 (1.49%) CRM
12 10 (1.35%) Root Cause Analysis
12 10 (1.35%) Mentoring
12 10 (1.35%) Coaching
Programming Languages
1 139 (18.78%) SQL
2 26 (3.51%) C
3 21 (2.84%) C#
3 21 (2.84%) T-SQL
4 17 (2.30%) Java
5 11 (1.49%) JavaScript
6 10 (1.35%) PHP
6 10 (1.35%) PowerShell
7 9 (1.22%) VBScript
8 7 (0.95%) VBA
9 4 (0.54%) VB
10 2 (0.27%) VB.NET
11 1 (0.14%) PHP5
11 1 (0.14%) PHP4
Qualifications
1 128 (17.30%) Microsoft Certification
2 81 (10.95%) Degree
3 73 (9.86%) MCP
4 54 (7.30%) MCSE
5 36 (4.86%) MCITP
6 29 (3.92%) MCSA
6 29 (3.92%) CCNA
6 29 (3.92%) Cisco Certification
7 18 (2.43%) A+ Certification
8 12 (1.62%) ITIL Certification
8 12 (1.62%) MCDBA
8 12 (1.62%) Security Cleared
9 10 (1.35%) MCTS
9 10 (1.35%) MCDST
10 8 (1.08%) ITIL Foundation Certificate
11 7 (0.95%) SC Cleared
12 5 (0.68%) Network+ Certification
13 4 (0.54%) MOS
14 3 (0.41%) DV Cleared
15 2 (0.27%) CCNP
Quality Assurance & Compliance
1 77 (10.41%) SLA
2 12 (1.62%) ISO 9001
3 7 (0.95%) ISO/IEC 27001
4 5 (0.68%) QA
5 4 (0.54%) Sarbanes-Oxley
6 2 (0.27%) HL7
6 2 (0.27%) DICOM
System Software
1 483 (65.27%) Active Directory
2 79 (10.68%) VMware Infrastructure
3 36 (4.86%) Terminal Services
4 26 (3.51%) Hyper-V
5 22 (2.97%) XenApp
6 13 (1.76%) VMware ESXi
6 13 (1.76%) XenDesktop
7 9 (1.22%) vSphere
8 6 (0.81%) Microsoft App-V
8 6 (0.81%) Citrix Presentation Server
9 4 (0.54%) VMware ESX
9 4 (0.54%) XenServer
10 1 (0.14%) Xen
10 1 (0.14%) VMware Server
10 1 (0.14%) Terminal Server
Systems Management
1 46 (6.22%) SCCM
2 22 (2.97%) Backup Exec
3 15 (2.03%) WSUS
4 7 (0.95%) NetBackup
5 5 (0.68%) Norton AntiVirus
6 3 (0.41%) Symantec Enterprise Vault
7 2 (0.27%) Nagios
7 2 (0.27%) ZENworks
7 2 (0.27%) SCOM
7 2 (0.27%) Opsview
8 1 (0.14%) Symantec Endpoint Protection
8 1 (0.14%) SCDPM
8 1 (0.14%) AppDNA
8 1 (0.14%) McAfee ePO
8 1 (0.14%) Sysprep
8 1 (0.14%) SolarWinds Orion
8 1 (0.14%) HP Data Protector
8 1 (0.14%) MAILsweeper
8 1 (0.14%) OpenView
8 1 (0.14%) Tivoli
Vendors
1 325 (43.92%) Microsoft
2 150 (20.27%) Citrix
3 119 (16.08%) Cisco
4 112 (15.14%) VMware
5 88 (11.89%) Apple
6 42 (5.68%) Symantec
7 40 (5.41%) HP
7 40 (5.41%) Bloomberg
8 34 (4.59%) Avaya
9 33 (4.46%) Mitel
10 28 (3.78%) Reuters
11 27 (3.65%) Dell
11 27 (3.65%) Juniper
12 25 (3.38%) Sybase
13 21 (2.84%) Remedy
14 16 (2.16%) Oracle
14 16 (2.16%) Lotus
14 16 (2.16%) LANDesk
15 15 (2.03%) Fidessa
16 13 (1.76%) Intel
London
Lorien Resourcing
Salary: benefits package
Posted: 7 hours ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 13 hours ago
London
FIRST POINT IT RESOURCING
Salary: £25000 - £35000 per annum + Bonus + Benefits
Posted: Yesterday
North London
Harvey Nash plc
Salary: £34000 - £38000 per annum + excellent bens
Posted: Yesterday
London
Lorien Resourcing
Salary: Competitive salary package + Training
Posted: Yesterday
North West London
Complete Tech Limited
Salary: From £25,000 to £35,000 per annum
Posted: 2 days ago
City, London
Gold Group
Salary: £20000 - £30000 per annum + benefits
Posted: 2 days ago
London
Esum
Salary: From £40,000 to £50,000 per annum + Bonus + Bens
Posted: 2 days ago
London
Mortimer Spinks
Salary: £28000 per annum + Excellent Package
Posted: 2 days ago
City, London
Gold Group
Salary: £20000 - £25000 per annum + Benefits (including travel allowance)
Posted: 2 days ago
London
Harvey Nash plc
Salary: £40000 - £42000 per annum + bens + bonus + on call
Posted: 3 days ago
East London
Connect Support Services Ltd
Salary: Negotiable
Posted: 3 days ago
City, London
Yoh Company
Salary: £25000 - £30000 per annum
Posted: 3 days ago
West London
Kelway Ltd
Salary: Up to £25,000 per annum
Posted: 3 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 3 days ago
City, London
Senitor Associates
Salary: £22000 - £24000 per annum + great company culture
Posted: 6 days ago
South West London
Edison Hill Ltd
Salary: From £20,000 to £25,000 per annum plus benefits and training
Posted: 6 days ago
City, London
People Source Consulting
Salary: £35000 - £40000 per annum + pension etc
Posted: 6 days ago
City, London
Coal IT Services
Salary: From £30,000 to £35,000 per annum + Bonus & Excellent Benefits Package
Posted: 6 days ago
City, London
onefinestay
Salary: From £26,000 to £28,000 per annum
Posted: 6 days ago