The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 318 307 307
Rank change year-on-year
-11 0
Permanent jobs requiring a 2nd Line Support 346 458 429
As % of all permanent IT jobs located in London 0.91% 1.04% 0.95%
As % of the Job Titles category 0.95% 1.08% 0.99%
Number of salaries quoted 324 420 390
Median salary £30,000 £27,500 £29,500
Median salary % change year-on-year
+9.09% -6.77%
90% offered a salary of more than £24,000 £22,500 £24,000
10% offered a salary of more than £37,850 £36,000 £40,500
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36402 42305 43379
As % of all permanent IT jobs located in London 95.70% 95.80% 95.75%
Number of salaries quoted 31526 36015 36074
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 September 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -6 39 £28,000 +1.81% 3
Coulsdon - 9 £23,000 -
Wimbledon - 8 £28,500 -
Canary Wharf +5 5 £26,000 -13.33%
Docklands, London +13 3 - -
Kingston Upon Thames -1 3 £31,500 +14.54% 1
Enfield - 3 £24,000 - 1
Bromley +9 2 £32,500 +44.44%
Croydon -9 2 £26,750 +7.00%
West Drayton - 2 £28,500 - 1
Brentford - 1 £22,000 -
Chessington - 1 £25,500 -
Romford - 1 £26,000 -
Surbiton - 1 £22,500 -
Wembley - 1 £23,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 547 (77.37%) Windows
2 422 (59.69%) Active Directory
3 325 (45.97%) Microsoft
4 248 (35.08%) MS Office
5 224 (31.68%) Windows 7
6 216 (30.55%) Windows Server
7 201 (28.43%) ITIL
8 188 (26.59%) MS Excel
9 179 (25.32%) MS Exchange
10 156 (22.07%) Citrix
11 137 (19.38%) VMware
12 124 (17.54%) Windows Server 2008
13 122 (17.26%) Office 365
13 122 (17.26%) TCP/IP
14 119 (16.83%) Finance
15 111 (15.70%) Windows Server 2012
16 105 (14.85%) Cisco
17 101 (14.29%) SQL
18 91 (12.87%) VMware Infrastructure
19 89 (12.59%) Microsoft Certification
20 88 (12.45%) Apple
20 88 (12.45%) LAN
20 88 (12.45%) WAN
21 87 (12.31%) Windows 8
22 86 (12.16%) Firewall
23 79 (11.17%) SLA
24 74 (10.47%) DNS
25 72 (10.18%) VPN
25 72 (10.18%) Exchange Server 2013
26 70 (9.90%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 179 (25.32%) MS Exchange
2 72 (10.18%) Exchange Server 2013
3 67 (9.48%) Exchange Server 2010
4 60 (8.49%) Skype for Business
5 43 (6.08%) SharePoint
6 41 (5.80%) IIS
7 33 (4.67%) Blackberry Enterprise Server
8 32 (4.53%) Exchange Server 2007
9 21 (2.97%) Exchange Server 2003
10 11 (1.56%) IBM Notes
11 8 (1.13%) Apache
12 4 (0.57%) CMS
13 2 (0.28%) Drupal
13 2 (0.28%) IBM Domino
13 2 (0.28%) WordPress
14 1 (0.14%) SharePoint Server
14 1 (0.14%) Tomcat
14 1 (0.14%) WebLogic
Applications
1 248 (35.08%) MS Office
2 188 (26.59%) MS Excel
3 20 (2.83%) MS Visio
4 17 (2.40%) MS PowerPoint
5 12 (1.70%) Adobe Creative Suite
6 4 (0.57%) Final Cut Pro
7 1 (0.14%) Acrobat
7 1 (0.14%) InCopy
7 1 (0.14%) InfoPath
7 1 (0.14%) Mozilla Thunderbird
7 1 (0.14%) Photoshop
Business Applications
1 5 (0.71%) Remedy ITSM
2 4 (0.57%) Dynamics CRM
3 3 (0.42%) HiPortfolio
4 2 (0.28%) Retail-J
5 1 (0.14%) Dynamics AX
5 1 (0.14%) Eagle PACE
5 1 (0.14%) Eikon
5 1 (0.14%) Infor M3
5 1 (0.14%) Markit EDM
5 1 (0.14%) Movex
5 1 (0.14%) Oracle Applications
5 1 (0.14%) SAP Business One
5 1 (0.14%) thinkFolio
5 1 (0.14%) Visualfiles
Cloud Services
1 122 (17.26%) Office 365
2 7 (0.99%) Amazon AWS
3 5 (0.71%) Google Apps
4 4 (0.57%) Cloud Computing
4 4 (0.57%) SaaS
5 3 (0.42%) Google Drive
5 3 (0.42%) Microsoft Azure
6 2 (0.28%) Adobe Creative Cloud
7 1 (0.14%) Azure Active Directory
7 1 (0.14%) Dropbox
Communications & Networking
1 122 (17.26%) TCP/IP
2 88 (12.45%) LAN
2 88 (12.45%) WAN
3 86 (12.16%) Firewall
4 74 (10.47%) DNS
5 72 (10.18%) VPN
6 65 (9.19%) VoIP
7 52 (7.36%) DHCP
8 35 (4.95%) Wireless
9 28 (3.96%) Internet
10 21 (2.97%) Remote Desktop
11 19 (2.69%) SAN
11 19 (2.69%) Skype
12 14 (1.98%) IP Telephony
13 11 (1.56%) Cisco IOS
14 9 (1.27%) ADSL
14 9 (1.27%) Broadband
15 8 (1.13%) LLU
16 6 (0.85%) Network Security
16 6 (0.85%) VLAN
Database & Business Intelligence
1 61 (8.63%) SQL Server
2 8 (1.13%) MS Access
2 8 (1.13%) SQL Server 2008
2 8 (1.13%) SQL Server 2012
3 7 (0.99%) MySQL
4 6 (0.85%) SQL Server Integration Services
4 6 (0.85%) SQL Server Reporting Services
5 5 (0.71%) MarkLogic
6 4 (0.57%) Big Data
6 4 (0.57%) Hadoop
7 3 (0.42%) PostgreSQL
7 3 (0.42%) Relational Database
8 2 (0.28%) Informix
9 1 (0.14%) FileMaker
9 1 (0.14%) Oracle Database
9 1 (0.14%) Oracle Reports
9 1 (0.14%) RDBMS
9 1 (0.14%) SQL Server 2000
9 1 (0.14%) SQL Server 2005
9 1 (0.14%) SQL Server 2014
Development Applications
1 9 (1.27%) JIRA
2 3 (0.42%) MSI
General
1 119 (16.83%) Finance
2 51 (7.21%) Legal
3 50 (7.07%) Telecoms
4 45 (6.36%) Law
5 42 (5.94%) Retail
6 26 (3.68%) Banking
7 17 (2.40%) Financial Institution
7 17 (2.40%) Marketing
8 12 (1.70%) Back Office
8 12 (1.70%) Front Office
9 9 (1.27%) Advertising
9 9 (1.27%) Publishing
10 8 (1.13%) German Language
11 5 (0.71%) French Language
12 4 (0.57%) Local Government
13 3 (0.42%) Corporate Banking
13 3 (0.42%) Dutch Language
13 3 (0.42%) Private Banking
13 3 (0.42%) Retail Banking
13 3 (0.42%) Spanish Language
Libraries, Frameworks & Software Standards
1 25 (3.54%) Web Services
2 21 (2.97%) .NET
3 17 (2.40%) XML
4 16 (2.26%) ASP.NET
4 16 (2.26%) HTML
5 11 (1.56%) CSS
6 8 (1.13%) XSL
6 8 (1.13%) X-Windows
7 5 (0.71%) ASP.NET Web Forms
7 5 (0.71%) FIX Protocol
7 5 (0.71%) Software Packaging
8 3 (0.42%) jQuery
8 3 (0.42%) REST
9 1 (0.14%) FreeSWITCH
Miscellaneous
1 69 (9.76%) Blackberry
2 61 (8.63%) iPhone
3 52 (7.36%) Analytical Skills
4 27 (3.82%) Smartphone
5 26 (3.68%) Driving Licence
6 23 (3.25%) Video Conferencing
7 18 (2.55%) iSeries
8 16 (2.26%) Computer Science
9 15 (2.12%) iPad
10 9 (1.27%) Client/Server
10 9 (1.27%) Data Centre
10 9 (1.27%) Handset
10 9 (1.27%) Hedge funds
10 9 (1.27%) Management Information System
11 8 (1.13%) Fat Client
11 8 (1.13%) Thin Client
12 7 (0.99%) Performance Metrics
13 6 (0.85%) Fixed Income
13 6 (0.85%) Foreign Exchange (FX)
14 5 (0.71%) User Experience
Operating Systems
1 547 (77.37%) Windows
2 224 (31.68%) Windows 7
3 216 (30.55%) Windows Server
4 124 (17.54%) Windows Server 2008
5 111 (15.70%) Windows Server 2012
6 87 (12.31%) Windows 8
7 70 (9.90%) Windows Server 2003
8 58 (8.20%) Linux
9 51 (7.21%) Android
9 51 (7.21%) Windows 10
10 48 (6.79%) Mac OS X
11 47 (6.65%) Windows XP
12 31 (4.38%) Unix
13 27 (3.82%) Apple iOS
14 26 (3.68%) Windows Vista
15 16 (2.26%) Mac OS
16 9 (1.27%) Solaris
17 5 (0.71%) Windows Phone
18 4 (0.57%) CentOS
18 4 (0.57%) Red Hat Enterprise Linux
Processes & Methodologies
1 201 (28.43%) ITIL
2 60 (8.49%) Service Management
3 46 (6.51%) Change Management
4 43 (6.08%) Incident Management
5 30 (4.24%) Problem Management
6 27 (3.82%) Change Control
6 27 (3.82%) Kalman Filter
7 23 (3.25%) Service Delivery
8 20 (2.83%) Line Management
8 20 (2.83%) Workflow
9 19 (2.69%) Continuous Improvement
9 19 (2.69%) Patch Management
10 18 (2.55%) ITSM
10 18 (2.55%) Mentoring
11 17 (2.40%) Project Management
12 15 (2.12%) Email Filtering
12 15 (2.12%) Investment Management
13 13 (1.84%) Agile Software Development
13 13 (1.84%) Asset Management
13 13 (1.84%) MVC
Programming Languages
1 101 (14.29%) SQL
2 15 (2.12%) C
3 14 (1.98%) C#
4 11 (1.56%) VB
5 10 (1.41%) PowerShell
6 8 (1.13%) JavaScript
6 8 (1.13%) Perl
7 6 (0.85%) PHP
8 5 (0.71%) Java
8 5 (0.71%) Python
9 4 (0.57%) VBA
10 3 (0.42%) Bash Shell
10 3 (0.42%) PL/SQL
10 3 (0.42%) T-SQL
11 2 (0.28%) C++
11 2 (0.28%) Shell Script
11 2 (0.28%) SPARQL
12 1 (0.14%) Korn
12 1 (0.14%) Tcl
12 1 (0.14%) VB6
Qualifications
1 89 (12.59%) Microsoft Certification
2 63 (8.91%) MCSE
3 45 (6.36%) MCP
4 38 (5.37%) Degree
5 34 (4.81%) ITIL Certification
6 33 (4.67%) MCSA
7 27 (3.82%) CCNA
7 27 (3.82%) Cisco Certification
8 23 (3.25%) MCITP
9 13 (1.84%) MCDST
10 6 (0.85%) NVQ Level 3
11 5 (0.71%) A+ Certification
12 4 (0.57%) MCTS
13 3 (0.42%) CompTIA Security+
13 3 (0.42%) Security+ Certification
14 2 (0.28%) DBS Check
14 2 (0.28%) JNCIA
14 2 (0.28%) Network+ Certification
14 2 (0.28%) Security Cleared
14 2 (0.28%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 79 (11.17%) SLA
2 8 (1.13%) ISO/IEC 27001
3 4 (0.57%) ISO 9000
4 3 (0.42%) ISO/IEC 20000
5 2 (0.28%) COBIT
5 2 (0.28%) ISO 9001
5 2 (0.28%) QA
6 1 (0.14%) Sarbanes-Oxley
System Software
1 422 (59.69%) Active Directory
2 91 (12.87%) VMware Infrastructure
3 58 (8.20%) Hyper-V
4 39 (5.52%) XenApp
5 24 (3.39%) XenDesktop
6 18 (2.55%) Terminal Services
7 12 (1.70%) vSphere
8 6 (0.85%) BitLocker
8 6 (0.85%) Microsoft App-V
8 6 (0.85%) Virtual Servers
9 5 (0.71%) Virtual Machines
10 4 (0.57%) XenServer
11 3 (0.42%) Microsoft Virtual Server
11 3 (0.42%) qmail
11 3 (0.42%) Squid
12 2 (0.28%) Virtual Desktop
13 1 (0.14%) Firmware
13 1 (0.14%) Shibboleth
13 1 (0.14%) VMware ESXi
Systems Management
1 39 (5.52%) SCCM
2 11 (1.56%) WSUS
3 9 (1.27%) AirWatch
4 8 (1.13%) Casper Suite
4 8 (1.13%) FortiGate
5 6 (0.85%) Backup Exec
6 5 (0.71%) Nagios
7 4 (0.57%) SCOM
8 3 (0.42%) Icinga
8 3 (0.42%) Norton AntiVirus
9 2 (0.28%) Microsoft Data Protection Manager
9 2 (0.28%) Opsview
9 2 (0.28%) ZABBIX
10 1 (0.14%) Cacti
10 1 (0.14%) Control-M
10 1 (0.14%) Failover Clustering
10 1 (0.14%) McAfee ePO
10 1 (0.14%) NetBackup
10 1 (0.14%) Puppet
Vendors
1 325 (45.97%) Microsoft
2 156 (22.07%) Citrix
3 137 (19.38%) VMware
4 105 (14.85%) Cisco
5 88 (12.45%) Apple
6 41 (5.80%) Dell
7 28 (3.96%) HP
8 26 (3.68%) IBM
8 26 (3.68%) Oracle
9 24 (3.39%) Avaya
10 21 (2.97%) Sage
11 19 (2.69%) SonicWALL
12 17 (2.40%) Adobe
13 15 (2.12%) Mitel
14 13 (1.84%) ServiceNow
15 12 (1.70%) Google
16 11 (1.56%) Bloomberg
16 11 (1.56%) Lotus
16 11 (1.56%) MobileIron
17 10 (1.41%) LANDesk
West Drayton, Middlesex
Xist4 IT Recruitment
Salary: £25-32,000
Posted: 23 hours ago
London
ReThink Recruitment
Salary: £20000.00 - £26000.00 per annum + bonus, package, paid training
Posted: 22 hours ago
Enfield, Middlesex
onezeero.
Salary: £27000 - £29000 per annum +
Posted: 17 hours ago
City of London
IQ Telecom
Salary: £30000 - £35000 per annum
Posted: Yesterday
London
Opus Recruitment Solutions Ltd
Salary: £35000 per annum, Benefits Benefits
Posted: Yesterday
London
Ashdown IT
Salary: £32000 - £36000 per annum + benefits
Posted: Yesterday
London
Ashdown IT
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Twickenham, Middlesex
Ashdown IT
Salary: £22000 - £26000 per annum + Commission, bonuses & training
Posted: Yesterday
City, London
Bristow Holland
Salary: £24k - 28k per year
Posted: 5 days ago
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
London
Marcus Donald People
Salary: £25000 - £29000 per annum
Posted: 6 days ago
London
Senitor Associates
Salary: £30000 per annum
Posted: 5 days ago
Kingston Upon Thames, Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 5 days ago
East London
Marcus Donald People
Salary: £24000 - £26000 per annum
Posted: 6 days ago
South West London
Latcom Ltd
Salary: From £28,000 to £30,000 per annum
Posted: 6 days ago
East London
Russell King Associates
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
London
Ampersand Consulting
Salary: £21000 - £25000 per annum + Benefits
Posted: 8 days ago
London
Bluetown Online LTD
Salary: £26000 - £30000 per annum
Posted: 16 days ago
West London
Clarion Communication IT
Salary: £30,000 per annum £30,000 (salary reviewed after six months) Plus Disc
Posted: 12 days ago
London
Williams Lea Tag
Salary: £22,000 - £24,000 per year
Posted: 11 days ago