The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 298 355 380
Rank change year-on-year
+57 +25
Permanent jobs requiring a 2nd Line Support 420 339 251
As % of all permanent IT jobs located in London 0.95% 0.72% 0.56%
As % of the Job Titles category 1.01% 0.77% 0.60%
Number of salaries quoted 388 299 212
Average salary £27,500 £28,500 £27,500
Average salary % change year-on-year
-3.50% +3.63%
90% offered a salary of more than £22,500 £23,500 £22,000
10% offered a salary of more than £36,000 £40,000 £37,500
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41405 43906 41833
As % of all permanent IT jobs located in London 93.16% 93.53% 93.51%
Number of salaries quoted 35392 36667 35123
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 2 September 2015.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 76 £27,500 -5.98% 4
Croydon +18 14 £25,000 -17.35% 1
Docklands, London -2 10 £37,500 +18.11%
Chiswick +1 7 £29,000 +1.75%
Uxbridge +5 6 £21,000 -40.00%
Southwark - 5 £28,000 -
Dagenham - 2 £41,250 -
Lewisham - 2 £32,500 -
Bromley +19 1 £22,500 -8.16%
Kingston Upon Thames +8 1 £27,500 -14.06% 1
Mitcham - 1 £26,500 -
Twickenham - 1 £27,500 -
Harrow - 1 £25,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 2 September 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 677 (82.46%) Windows
2 462 (56.27%) Active Directory
3 411 (50.06%) Microsoft
4 277 (33.74%) MS Office
5 266 (32.40%) Windows 7
6 235 (28.62%) MS Exchange
7 211 (25.70%) VMware
8 207 (25.21%) ITIL
9 200 (24.36%) Windows Server 2008
10 194 (23.63%) Blackberry
11 186 (22.66%) MS Excel
12 163 (19.85%) Citrix
13 158 (19.24%) VMware Infrastructure
14 148 (18.03%) Windows Server 2003
15 147 (17.90%) Windows Server 2012
16 143 (17.42%) Windows XP
17 141 (17.17%) Finance
18 131 (15.96%) Cisco
18 131 (15.96%) Windows 8
19 122 (14.86%) TCP/IP
20 117 (14.25%) Exchange Server 2010
21 115 (14.01%) DNS
22 114 (13.89%) Microsoft Certification
23 110 (13.40%) Firewall
24 104 (12.67%) Apple
24 104 (12.67%) Exchange Server 2013
25 101 (12.30%) VoIP
26 99 (12.06%) VPN
27 98 (11.94%) SLA
28 95 (11.57%) LAN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 2 September 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 235 (28.62%) MS Exchange
2 117 (14.25%) Exchange Server 2010
3 104 (12.67%) Exchange Server 2013
4 59 (7.19%) Lync
5 50 (6.09%) Exchange Server 2007
6 41 (4.99%) SharePoint
7 39 (4.75%) Exchange Server 2003
8 38 (4.63%) IIS
9 34 (4.14%) Blackberry Enterprise Server
10 16 (1.95%) WorkSite
11 8 (0.97%) IBM Notes
12 5 (0.61%) Apache
13 3 (0.37%) SharePoint 2010
14 2 (0.24%) SAS
14 2 (0.24%) CMS
15 1 (0.12%) LiveLink
15 1 (0.12%) IBM HTTP Server
15 1 (0.12%) WebSphere
15 1 (0.12%) JBoss
15 1 (0.12%) WebSphere Application Server
Applications
1 277 (33.74%) MS Office
2 186 (22.66%) MS Excel
3 27 (3.29%) MS PowerPoint
4 10 (1.22%) Adobe Creative Suite
5 5 (0.61%) InDesign
6 4 (0.49%) Acrobat
7 3 (0.37%) InfoPath
8 2 (0.24%) MS Visio
8 2 (0.24%) Photoshop
9 1 (0.12%) MS Project
Business Applications
1 9 (1.10%) Dynamics GP
2 3 (0.37%) Dynamics CRM
3 2 (0.24%) SAP FI
3 2 (0.24%) Oracle Applications
3 2 (0.24%) SAP FI/CO
3 2 (0.24%) SAP CO
4 1 (0.12%) ResourceLink
4 1 (0.12%) Oracle General Ledger
Cloud Services
1 67 (8.16%) Office 365
2 8 (0.97%) Cloud Computing
3 6 (0.73%) Google Apps
4 4 (0.49%) Microsoft Azure
4 4 (0.49%) Amazon AWS
5 2 (0.24%) SaaS
5 2 (0.24%) Symantec.cloud
6 1 (0.12%) IaaS
6 1 (0.12%) PaaS
Communications & Networking
1 122 (14.86%) TCP/IP
2 115 (14.01%) DNS
3 110 (13.40%) Firewall
4 101 (12.30%) VoIP
5 99 (12.06%) VPN
6 95 (11.57%) LAN
7 90 (10.96%) WAN
8 79 (9.62%) DHCP
9 70 (8.53%) Internet
10 52 (6.33%) Broadband
11 44 (5.36%) Wireless
12 33 (4.02%) Cisco IOS
13 28 (3.41%) SAN
14 27 (3.29%) SMTP
15 25 (3.05%) POP3
15 25 (3.05%) LLU
16 17 (2.07%) Skype
17 14 (1.71%) iSCSI
18 10 (1.22%) Cisco ASA
18 10 (1.22%) Wi-Fi
Database & Business Intelligence
1 50 (6.09%) SQL Server
2 6 (0.73%) SQL Server 2012
3 5 (0.61%) MarkLogic
3 5 (0.61%) SQL Server 2008
4 4 (0.49%) Relational Database
5 3 (0.37%) SQL Server Reporting Services
6 2 (0.24%) Crystal Reports
6 2 (0.24%) FileMaker
6 2 (0.24%) Oracle Database
7 1 (0.12%) DB2
7 1 (0.12%) SQL Server 2005
7 1 (0.12%) MySQL
Development Applications
1 3 (0.37%) Visual Studio
1 3 (0.37%) JIRA
2 1 (0.12%) TeamCity
2 1 (0.12%) Octopus Deploy
General
1 141 (17.17%) Finance
2 80 (9.74%) Law
3 77 (9.38%) Telecoms
4 64 (7.80%) Legal
5 33 (4.02%) Banking
6 23 (2.80%) Retail
7 14 (1.71%) Publishing
8 13 (1.58%) Back Office
9 8 (0.97%) Advertising
10 6 (0.73%) Marketing
10 6 (0.73%) Investment Banking
11 5 (0.61%) Front Office
11 5 (0.61%) Manufacturing
12 4 (0.49%) Local Government
13 3 (0.37%) Aerospace
13 3 (0.37%) Financial Institution
14 2 (0.24%) French Language
14 2 (0.24%) German Language
15 1 (0.12%) Japanese Language
15 1 (0.12%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 20 (2.44%) HTML
2 17 (2.07%) .NET
3 10 (1.22%) XML
4 9 (1.10%) Web Services
5 6 (0.73%) SAP Basis
6 4 (0.49%) FIX Protocol
6 4 (0.49%) Java RMI
7 3 (0.37%) CSS
8 2 (0.24%) COM
9 1 (0.12%) ASP.NET
9 1 (0.12%) Middleware
9 1 (0.12%) X-Windows
9 1 (0.12%) XSL
9 1 (0.12%) Software Packaging
9 1 (0.12%) LINQ
9 1 (0.12%) Application Packaging
Miscellaneous
1 194 (23.63%) Blackberry
2 47 (5.72%) Analytical Skills
3 44 (5.36%) Video Conferencing
4 38 (4.63%) iPhone
5 28 (3.41%) iPad
6 21 (2.56%) Management Information System
7 19 (2.31%) Client/Server
8 15 (1.83%) Data Centre
9 12 (1.46%) PDA
9 12 (1.46%) Computer Science
10 10 (1.22%) Hedge funds
11 8 (0.97%) Digital Media
12 7 (0.85%) Enterprise Software
13 6 (0.73%) CMDB
13 6 (0.73%) Mathematics
13 6 (0.73%) Handset
13 6 (0.73%) Replication
14 4 (0.49%) Fixed Income
14 4 (0.49%) Thin Client
14 4 (0.49%) VLE
Operating Systems
1 677 (82.46%) Windows
2 266 (32.40%) Windows 7
3 200 (24.36%) Windows Server 2008
4 148 (18.03%) Windows Server 2003
5 147 (17.90%) Windows Server 2012
6 143 (17.42%) Windows XP
7 131 (15.96%) Windows 8
8 83 (10.11%) Android
9 57 (6.94%) Mac OS X
10 53 (6.46%) Windows Vista
11 51 (6.21%) Apple iOS
12 34 (4.14%) Linux
13 18 (2.19%) Mac OS
14 10 (1.22%) UNIX
15 6 (0.73%) Solaris
15 6 (0.73%) Windows 2000
15 6 (0.73%) Ubuntu
16 4 (0.49%) Windows Mobile
16 4 (0.49%) Debian
17 3 (0.37%) Windows 2000 Server
Processes & Methodologies
1 207 (25.21%) ITIL
2 40 (4.87%) Service Delivery
3 35 (4.26%) Incident Management
4 32 (3.90%) Problem Management
5 27 (3.29%) Kalman Filter
5 27 (3.29%) Service Management
6 24 (2.92%) Mentoring
7 23 (2.80%) CRM
8 22 (2.68%) Change Management
9 20 (2.44%) Migration
10 19 (2.31%) Project Management
10 19 (2.31%) Root Cause Analysis
11 15 (1.83%) Time Management
12 14 (1.71%) Information Security
13 13 (1.58%) Asset Management
13 13 (1.58%) Document Management
13 13 (1.58%) Continuous Improvement
14 12 (1.46%) Configuration Management
15 11 (1.34%) Mobile Device Management
16 9 (1.10%) Coaching
Programming Languages
1 91 (11.08%) SQL
2 23 (2.80%) C
3 22 (2.68%) PowerShell
4 14 (1.71%) Java
5 8 (0.97%) C#
6 7 (0.85%) C++
6 7 (0.85%) Perl
7 5 (0.61%) Python
7 5 (0.61%) JavaScript
7 5 (0.61%) Bash Shell
8 4 (0.49%) T-SQL
9 3 (0.37%) PHP
9 3 (0.37%) Ruby
10 2 (0.24%) Korn
11 1 (0.12%) Tcl
11 1 (0.12%) Shell Script
11 1 (0.12%) AWK
11 1 (0.12%) VBScript
11 1 (0.12%) VB
11 1 (0.12%) C-shell
Qualifications
1 114 (13.89%) Microsoft Certification
2 67 (8.16%) MCSE
3 66 (8.04%) CCNA
3 66 (8.04%) Cisco Certification
4 49 (5.97%) MCP
5 45 (5.48%) Degree
6 38 (4.63%) MCSA
7 30 (3.65%) MCITP
8 19 (2.31%) ITIL Certification
9 11 (1.34%) CCNP
10 8 (0.97%) MCTS
11 7 (0.85%) VMware Certified Professional (VCP)
11 7 (0.85%) ITIL Foundation Certificate
12 5 (0.61%) HNC
12 5 (0.61%) HND
12 5 (0.61%) A+ Certification
13 4 (0.49%) MOS
14 3 (0.37%) JNCIS
14 3 (0.37%) MCDST
14 3 (0.37%) Security Cleared
Quality Assurance & Compliance
1 98 (11.94%) SLA
2 5 (0.61%) QA
3 4 (0.49%) ISO/IEC 27001
4 1 (0.12%) ISO 9001
System Software
1 462 (56.27%) Active Directory
2 158 (19.24%) VMware Infrastructure
3 63 (7.67%) Hyper-V
4 26 (3.17%) Terminal Services
5 25 (3.05%) XenApp
6 23 (2.80%) Terminal Server
7 11 (1.34%) VMware ESXi
8 8 (0.97%) vSphere
9 7 (0.85%) BitLocker
10 6 (0.73%) VMware Server
11 5 (0.61%) VMware Workstation
12 4 (0.49%) Citrix Presentation Server
12 4 (0.49%) XenDesktop
13 3 (0.37%) VMware ESX
14 2 (0.24%) Microsoft App-V
14 2 (0.24%) XenServer
15 1 (0.12%) Veritas Volume Manager
15 1 (0.12%) qmail
15 1 (0.12%) Sendmail
15 1 (0.12%) Squid
Systems Management
1 51 (6.21%) SCCM
2 15 (1.83%) SCOM
3 14 (1.71%) Backup Exec
4 10 (1.22%) WSUS
5 9 (1.10%) Norton AntiVirus
6 7 (0.85%) FortiGate
6 7 (0.85%) Symantec Enterprise Vault
7 6 (0.73%) Symantec Endpoint Protection
7 6 (0.73%) Casper Suite
8 5 (0.61%) DameWare
9 2 (0.24%) NetBackup
9 2 (0.24%) Systems Management Server (SMS)
9 2 (0.24%) Puppet
10 1 (0.12%) AppDNA
10 1 (0.12%) Tivoli
10 1 (0.12%) Nagios
10 1 (0.12%) MAILsweeper
10 1 (0.12%) AirWatch
10 1 (0.12%) SCVMM
10 1 (0.12%) Sysprep
Vendors
1 411 (50.06%) Microsoft
2 211 (25.70%) VMware
3 163 (19.85%) Citrix
4 131 (15.96%) Cisco
5 104 (12.67%) Apple
6 81 (9.87%) HP
7 44 (5.36%) Dell
8 41 (4.99%) Bloomberg
9 31 (3.78%) Symantec
9 31 (3.78%) Avaya
10 30 (3.65%) Mitel
11 28 (3.41%) Juniper
12 27 (3.29%) Nokia
13 25 (3.05%) BT
14 21 (2.56%) Interwoven
15 19 (2.31%) Adobe
16 17 (2.07%) SAP
17 16 (1.95%) Oracle
18 15 (1.83%) SolarWinds
19 14 (1.71%) Reuters
London
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum Excellent benefits
Posted: 20 hours ago
London
Talent International
Salary: £25000 - £30000 per annum
Posted: 20 hours ago
London
Refreshing Recruitment
Salary: £28000 per annum + bens, £3k training budget
Posted: Yesterday
London
ComputAppoint
Salary: £27000 - £35000 per annum
Posted: Yesterday
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: Yesterday
London
Computer Futures
Salary: £30000 - £33000 per annum + competitive
Posted: 3 days ago
South East London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £28,000 per annum + 10% Bonus
Posted: 4 days ago
London
Etech Partners
Salary: Up to £25,000 per annum + Benefits
Posted: 4 days ago
City, London
JM
Salary: £25000 - £30000 per annum + Benefits
Posted: 4 days ago
Central London / West End
Involved Solutions Ltd
Salary: £35000 - £40000 per annum + Pension, Private healthcare
Posted: 5 days ago
Kingston Upon Thames, Surrey
Proactive Appointments
Salary: £18k - 25k per year + Benefits
Posted: 5 days ago
North West London
Marcus Donald People
Salary: £22000 - £26000 per annum
Posted: 5 days ago
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 5 days ago
London
Recruitment Genius
Salary: £20230 - £26000 per annum
Posted: 6 days ago
London
Computer Futures
Salary: £30000 - £33000 per annum + competitive
Posted: 6 days ago
Central London / West End
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £23 - £24 per annum
Posted: 6 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £26k - 27k per year
Posted: 13 days ago
London
Applause IT Innovation
Salary: £28000 - £34000 per annum + Benefit package
Posted: 13 days ago
London
Bluetownonline Ltd
Salary: £26k - 34k per year
Posted: 14 days ago