The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 332 296 299
Rank change year-on-year
-36 +3
Permanent jobs requiring a 2nd Line Support 318 466 448
As % of all permanent IT jobs located in London 0.82% 1.06% 0.95%
As % of the Job Titles category 0.86% 1.11% 0.99%
Number of salaries quoted 295 427 401
Median salary £30,000 £27,500 £29,000
Median salary % change year-on-year
+9.09% -5.17%
90% offered a salary of more than £23,000 £22,500 £24,000
10% offered a salary of more than £39,500 £37,500 £39,000
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36986 42047 45092
As % of all permanent IT jobs located in London 95.68% 95.56% 95.79%
Number of salaries quoted 32143 35731 37576
Median salary £55,500 £55,000 £52,500
Median salary % change year-on-year
+0.90% +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 August 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 37 £28,750 +4.54% 8
Coulsdon - 12 £23,000 -
Docklands, London +12 5 - -
Croydon -14 5 £27,000 +8.00%
Wimbledon - 5 £30,500 - 1
Kingston Upon Thames +5 4 £31,500 +14.54% 1
Canary Wharf - 4 £26,250 -
Romford - 3 £27,500 -
Harrow +6 2 £30,500 +19.60%
Bromley -1 2 £32,500 +44.44%
Enfield - 2 £24,000 -
Uxbridge -10 1 £25,000 +6.38%
Wembley - 1 £23,500 -
Brentford - 1 £22,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 551 (78.05%) Windows
2 426 (60.34%) Active Directory
3 317 (44.90%) Microsoft
4 234 (33.14%) MS Office
5 224 (31.73%) Windows 7
5 224 (31.73%) Windows Server
6 187 (26.49%) ITIL
7 184 (26.06%) MS Exchange
8 173 (24.50%) MS Excel
9 149 (21.10%) VMware
10 142 (20.11%) Citrix
11 124 (17.56%) Windows Server 2008
12 120 (17.00%) TCP/IP
13 111 (15.72%) Office 365
14 109 (15.44%) Windows Server 2012
15 107 (15.16%) Finance
16 104 (14.73%) LAN
16 104 (14.73%) SQL
17 101 (14.31%) WAN
18 98 (13.88%) VMware Infrastructure
19 97 (13.74%) Cisco
20 91 (12.89%) Windows 8
21 87 (12.32%) SLA
22 86 (12.18%) Firewall
23 81 (11.47%) Microsoft Certification
23 81 (11.47%) Apple
24 80 (11.33%) VoIP
25 79 (11.19%) DNS
25 79 (11.19%) Exchange Server 2013
26 77 (10.91%) Exchange Server 2010

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 184 (26.06%) MS Exchange
2 79 (11.19%) Exchange Server 2013
3 77 (10.91%) Exchange Server 2010
4 53 (7.51%) Skype for Business
5 47 (6.66%) SharePoint
6 46 (6.52%) IIS
7 39 (5.52%) Exchange Server 2007
8 29 (4.11%) Blackberry Enterprise Server
9 18 (2.55%) Exchange Server 2003
10 10 (1.42%) Apache
11 8 (1.13%) IBM Notes
12 4 (0.57%) CMS
13 2 (0.28%) Drupal
13 2 (0.28%) Exchange Server 2000
13 2 (0.28%) IBM Domino
13 2 (0.28%) WordPress
14 1 (0.14%) SharePoint 2010
14 1 (0.14%) SharePoint 2013
14 1 (0.14%) SharePoint Server
Applications
1 234 (33.14%) MS Office
2 173 (24.50%) MS Excel
3 26 (3.68%) MS Visio
4 19 (2.69%) MS PowerPoint
5 6 (0.85%) Adobe Creative Suite
6 1 (0.14%) Acrobat
6 1 (0.14%) InCopy
6 1 (0.14%) InfoPath
6 1 (0.14%) Photoshop
Business Applications
1 5 (0.71%) Remedy ITSM
2 4 (0.57%) Oracle Applications
3 3 (0.42%) Dynamics CRM
3 3 (0.42%) Hi Portfolio
4 2 (0.28%) Dynamics AX
5 1 (0.14%) Eagle PACE
5 1 (0.14%) Eikon
5 1 (0.14%) Infor M3
5 1 (0.14%) Markit EDM
5 1 (0.14%) Movex
5 1 (0.14%) SAP Business One
5 1 (0.14%) thinkFolio
Cloud Services
1 111 (15.72%) Office 365
2 8 (1.13%) Amazon AWS
3 5 (0.71%) Google Apps
4 4 (0.57%) Microsoft Azure
4 4 (0.57%) SaaS
5 3 (0.42%) Cloud Computing
5 3 (0.42%) Google Drive
6 1 (0.14%) Azure Active Directory
6 1 (0.14%) Dropbox
Communications & Networking
1 120 (17.00%) TCP/IP
2 104 (14.73%) LAN
3 101 (14.31%) WAN
4 86 (12.18%) Firewall
5 80 (11.33%) VoIP
6 79 (11.19%) DNS
7 70 (9.92%) VPN
8 57 (8.07%) DHCP
9 45 (6.37%) Wireless
10 28 (3.97%) Internet
11 26 (3.68%) Remote Desktop
12 23 (3.26%) SAN
13 14 (1.98%) ADSL
13 14 (1.98%) Broadband
14 13 (1.84%) LLU
15 12 (1.70%) Cisco IOS
15 12 (1.70%) Skype
16 10 (1.42%) IP Telephony
17 9 (1.27%) NAS
18 7 (0.99%) VLAN
Database & Business Intelligence
1 63 (8.92%) SQL Server
2 9 (1.27%) MySQL
3 8 (1.13%) SQL Server 2008
3 8 (1.13%) SQL Server 2012
3 8 (1.13%) SQL Server Reporting Services
4 6 (0.85%) MS Access
4 6 (0.85%) SQL Server Integration Services
5 5 (0.71%) Relational Database
6 4 (0.57%) MarkLogic
7 3 (0.42%) Informix
7 3 (0.42%) PostgreSQL
8 1 (0.14%) Big Data
8 1 (0.14%) Hadoop
8 1 (0.14%) SQL Server 2000
8 1 (0.14%) SQL Server 2005
8 1 (0.14%) SQL Server 2014
Development Applications
1 8 (1.13%) JIRA
2 4 (0.57%) MSI
General
1 107 (15.16%) Finance
2 59 (8.36%) Telecoms
3 51 (7.22%) Legal
4 39 (5.52%) Law
5 35 (4.96%) Retail
6 25 (3.54%) Banking
7 19 (2.69%) Marketing
8 15 (2.12%) Financial Institution
9 11 (1.56%) Advertising
9 11 (1.56%) Back Office
10 8 (1.13%) Front Office
10 8 (1.13%) German Language
11 7 (0.99%) Local Government
11 7 (0.99%) Publishing
12 5 (0.71%) French Language
13 3 (0.42%) Corporate Banking
13 3 (0.42%) Dutch Language
13 3 (0.42%) Private Banking
13 3 (0.42%) Spanish Language
14 2 (0.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 23 (3.26%) Web Services
2 19 (2.69%) .NET
3 17 (2.41%) XML
4 14 (1.98%) ASP.NET
4 14 (1.98%) HTML
5 10 (1.42%) CSS
6 9 (1.27%) X-Windows
7 7 (0.99%) XSL
8 5 (0.71%) FIX Protocol
9 4 (0.57%) ASP.NET Web Forms
10 2 (0.28%) jQuery
10 2 (0.28%) REST
10 2 (0.28%) Software Packaging
11 1 (0.14%) Django
Miscellaneous
1 71 (10.06%) Blackberry
2 64 (9.07%) iPhone
3 44 (6.23%) Analytical Skills
4 30 (4.25%) Smartphone
5 29 (4.11%) Driving Licence
6 21 (2.97%) Video Conferencing
7 17 (2.41%) Computer Science
8 15 (2.12%) iSeries
9 14 (1.98%) iPad
10 11 (1.56%) Hedge funds
11 10 (1.42%) Data Centre
12 9 (1.27%) Client/Server
13 8 (1.13%) Management Information System
14 7 (0.99%) Handset
14 7 (0.99%) Performance Metrics
15 6 (0.85%) Fat Client
15 6 (0.85%) Replication
15 6 (0.85%) Thin Client
16 5 (0.71%) Foreign Exchange (FX)
16 5 (0.71%) User Experience
Operating Systems
1 551 (78.05%) Windows
2 224 (31.73%) Windows 7
2 224 (31.73%) Windows Server
3 124 (17.56%) Windows Server 2008
4 109 (15.44%) Windows Server 2012
5 91 (12.89%) Windows 8
6 74 (10.48%) Windows Server 2003
7 62 (8.78%) Android
8 60 (8.50%) Linux
9 55 (7.79%) Mac OS X
9 55 (7.79%) Windows 10
10 49 (6.94%) Windows XP
11 31 (4.39%) Windows Vista
12 28 (3.97%) Apple iOS
13 27 (3.82%) Unix
14 13 (1.84%) Mac OS
15 8 (1.13%) Solaris
16 7 (0.99%) Windows Phone
17 4 (0.57%) Debian
17 4 (0.57%) SUSE
Processes & Methodologies
1 187 (26.49%) ITIL
2 51 (7.22%) Change Management
3 38 (5.38%) Incident Management
4 35 (4.96%) Service Management
5 34 (4.82%) Kalman Filter
6 30 (4.25%) Change Control
6 30 (4.25%) Problem Management
7 28 (3.97%) Patch Management
8 21 (2.97%) Service Delivery
9 18 (2.55%) ITSM
9 18 (2.55%) Line Management
9 18 (2.55%) Mobile Device Management
10 17 (2.41%) Email Filtering
10 17 (2.41%) Project Management
11 16 (2.27%) Continuous Improvement
12 15 (2.12%) Workflow
13 14 (1.98%) Asset Management
13 14 (1.98%) Investment Management
14 12 (1.70%) Time Management
15 11 (1.56%) Document Management
Programming Languages
1 104 (14.73%) SQL
2 22 (3.12%) C
3 14 (1.98%) C#
3 14 (1.98%) PowerShell
4 12 (1.70%) VB
5 7 (0.99%) JavaScript
6 6 (0.85%) PHP
7 5 (0.71%) Perl
8 4 (0.57%) Java
9 3 (0.42%) C++
9 3 (0.42%) PL/SQL
9 3 (0.42%) Python
10 2 (0.28%) Bash Shell
10 2 (0.28%) Shell Script
10 2 (0.28%) SPARQL
10 2 (0.28%) T-SQL
11 1 (0.14%) Korn
11 1 (0.14%) Tcl
11 1 (0.14%) VB6
11 1 (0.14%) VBA
Qualifications
1 81 (11.47%) Microsoft Certification
2 55 (7.79%) MCSE
3 40 (5.67%) MCP
4 37 (5.24%) Degree
5 32 (4.53%) MCSA
6 29 (4.11%) ITIL Certification
7 27 (3.82%) CCNA
7 27 (3.82%) Cisco Certification
8 16 (2.27%) MCITP
9 10 (1.42%) MCDST
10 6 (0.85%) NVQ Level 3
10 6 (0.85%) Security Cleared
11 3 (0.42%) A+ Certification
11 3 (0.42%) CompTIA Security+
11 3 (0.42%) Security+ Certification
12 2 (0.28%) DBS Check
12 2 (0.28%) ITIL Foundation Certificate
12 2 (0.28%) JNCIA
12 2 (0.28%) Network+ Certification
12 2 (0.28%) SC Cleared
Quality Assurance & Compliance
1 87 (12.32%) SLA
2 10 (1.42%) ISO/IEC 27001
3 4 (0.57%) ISO 9000
4 3 (0.42%) ISO/IEC 20000
5 2 (0.28%) COBIT
5 2 (0.28%) QA
System Software
1 426 (60.34%) Active Directory
2 98 (13.88%) VMware Infrastructure
3 54 (7.65%) Hyper-V
4 39 (5.52%) XenApp
5 27 (3.82%) XenDesktop
6 24 (3.40%) Terminal Services
7 12 (1.70%) vSphere
8 9 (1.27%) Microsoft App-V
9 8 (1.13%) BitLocker
10 7 (0.99%) Virtual Servers
11 5 (0.71%) Virtual Machines
12 3 (0.42%) Microsoft Virtual Server
12 3 (0.42%) qmail
12 3 (0.42%) Squid
12 3 (0.42%) XenServer
13 2 (0.28%) Firmware
13 2 (0.28%) Virtual Desktop
13 2 (0.28%) VMware ESX
14 1 (0.14%) Terminal Server
14 1 (0.14%) Xen
Systems Management
1 35 (4.96%) SCCM
2 8 (1.13%) Backup Exec
2 8 (1.13%) FortiGate
3 7 (0.99%) WSUS
4 6 (0.85%) Casper Suite
4 6 (0.85%) Nagios
5 5 (0.71%) AirWatch
5 5 (0.71%) Icinga
6 3 (0.42%) Norton AntiVirus
6 3 (0.42%) Opsview
6 3 (0.42%) ZABBIX
7 2 (0.28%) Cacti
7 2 (0.28%) NetBackup
7 2 (0.28%) SCOM
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) Control-M
8 1 (0.14%) Failover Clustering
8 1 (0.14%) HP SIM
8 1 (0.14%) McAfee ePO
8 1 (0.14%) Puppet
Vendors
1 317 (44.90%) Microsoft
2 149 (21.10%) VMware
3 142 (20.11%) Citrix
4 97 (13.74%) Cisco
5 81 (11.47%) Apple
6 48 (6.80%) Dell
7 41 (5.81%) HP
8 29 (4.11%) Avaya
9 25 (3.54%) IBM
10 24 (3.40%) Oracle
11 14 (1.98%) Mitel
11 14 (1.98%) SonicWALL
12 13 (1.84%) ServiceNow
13 12 (1.70%) Bloomberg
13 12 (1.70%) Google
14 9 (1.27%) Adobe
14 9 (1.27%) Symantec
15 8 (1.13%) Reuters
15 8 (1.13%) Sage
15 8 (1.13%) Salesforce.com
City, London
Ashdown IT
Salary: £24000 - £27000 per annum + Excellent benefits - see advert
Posted: 16 hours ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: Yesterday
Kingston Upon Thames, Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
London
Colston Consulting
Salary: £32500 - £35000 per annum, Benefits Benefits
Posted: 3 days ago
South West London
CodeSource Recruitment Limited
Salary: From £25,000 to £28,000 per annum
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 3 days ago
City, London
ninesharp
Salary: £20000 - £23000 per annum + excellent training and benefits
Posted: 2 days ago
Central London / West End
Evolution Recruitment Solutions
Salary: 30,000 + Benefits
Posted: 6 days ago
City, London
Eaglecliff
Salary: From £27,500 to £37,500 per annum
Posted: 6 days ago
London
Information Technology Services
Salary: £27k - 34k per year
Posted: 4 days ago
South West London
Bluetownonline
Salary: £22000 - £25000 per annum
Posted: 3 days ago
South East London
Circle Recruitment
Salary: £25000 - £28000 per annum + Benefits
Posted: 3 days ago
North London
Recruitment Genius Ltd
Salary: £24000 - £27000 per annum
Posted: 4 days ago
South West London
Marcus Donald People
Salary: £25000 - £28000 per annum
Posted: 6 days ago
Wimbledon
Talent Point
Salary: £28000.00 - £33000.00 per annum
Posted: 9 days ago
City, London
Eaglecliff
Salary: Up to £28,000 per annum + Benefits
Posted: 6 days ago
City, London
Oscar
Salary: £25000 - £32000 per annum + Benefits
Posted: 4 days ago
London
Harvey Nash plc
Posted: 5 days ago
London
onezeero.
Salary: £80 - £110 per day
Posted: 6 days ago
London
EasyWebRecruitment.com
Salary: £24,000 - £27,000
Posted: 5 days ago
East London
Anonymous
Salary: Excellent Depending on Experience
Posted: 19 days ago
London
People Source Consulting
Salary: £24000 - £30000 per annum + benefits
Posted: 6 days ago
City, London
BlackRock
Salary: Competitive salary and benefits
Posted: 9 days ago
London
Applause IT Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 20 days ago
London
Robert Walters UK
Salary: £30000 - £34000 per annum
Posted: 18 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
East London
Carrenza
Salary: From £30,000 to £35,000 per annum + on-call allowance
Posted: 26 days ago
London - Zone 1
MillsHill
Salary: £39,000 per year
Posted: 26 days ago