The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 269 362 385
Rank change year-on-year
+93 +23
Permanent jobs requiring a 2nd Line Support 449 280 254
As % of all permanent IT jobs located in London 1.10% 0.65% 0.56%
As % of the Job Titles category 1.17% 0.70% 0.59%
Number of salaries quoted 397 262 216
Average salary £27,500 £27,500 £30,000
Average salary % change year-on-year
- -8.33%
90% offered a salary of more than £22,000 £22,500 £22,750
10% offered a salary of more than £40,000 £37,500 £37,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38247 40284 42737
As % of all permanent IT jobs located in London 93.76% 93.87% 94.37%
Number of salaries quoted 32524 32996 36775
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 January 2015.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 94 £30,000 +3.44% 7
Docklands, London - 12 £23,000 -
Hillingdon - 12 £27,500 -
Croydon +8 11 £24,000 +2.12% 1
Sidcup -2 10 £28,250 +22.49%
Paddington +8 4 - -
Uxbridge -2 4 £25,500 -7.27% 1
Bexley - 4 £28,500 -
Bromley +17 2 £22,000 +2.32%
Southwark -3 2 - -
Wimbledon -3 2 £37,500 +50.00%
Ilford - 2 £19,000 - 1
Chiswick -5 1 £30,000 -9.09%
Hounslow -7 1 £27,500 +19.56%
Enfield - 1 £27,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 28 January 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 664 (80.68%) Windows
2 476 (57.84%) Active Directory
3 397 (48.24%) Microsoft
4 353 (42.89%) MS Office
5 269 (32.69%) MS Exchange
6 258 (31.35%) Windows 7
7 255 (30.98%) MS Excel
8 224 (27.22%) Windows XP
9 208 (25.27%) Windows Server 2008
10 197 (23.94%) ITIL
11 168 (20.41%) Blackberry
12 167 (20.29%) Cisco
13 159 (19.32%) Windows Server 2003
14 156 (18.96%) Finance
15 142 (17.25%) VPN
16 138 (16.77%) Windows 8
17 136 (16.52%) TCP/IP
18 134 (16.28%) Citrix
18 134 (16.28%) VMware
19 131 (15.92%) Firewall
20 128 (15.55%) LAN
21 126 (15.31%) DNS
22 119 (14.46%) Microsoft Certification
23 111 (13.49%) Exchange Server 2010
24 101 (12.27%) Apple
25 100 (12.15%) Windows Server 2012
26 91 (11.06%) DHCP
27 88 (10.69%) WAN
27 88 (10.69%) SQL
28 87 (10.57%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 28 January 2015, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 269 (32.69%) MS Exchange
2 111 (13.49%) Exchange Server 2010
3 78 (9.48%) Blackberry Enterprise Server
4 72 (8.75%) Exchange Server 2007
5 50 (6.08%) Exchange Server 2013
6 46 (5.59%) Exchange Server 2003
7 37 (4.50%) IIS
8 29 (3.52%) SharePoint
9 25 (3.04%) IBM Notes
10 21 (2.55%) Lync
11 9 (1.09%) WorkSite
12 5 (0.61%) SharePoint 2010
12 5 (0.61%) Apache
13 4 (0.49%) Exchange Server 2000
14 2 (0.24%) WebSphere
14 2 (0.24%) SAS
14 2 (0.24%) K2 blackpearl
15 1 (0.12%) SharePoint 2013
15 1 (0.12%) LiveLink
15 1 (0.12%) Tomcat
Applications
1 353 (42.89%) MS Office
2 255 (30.98%) MS Excel
3 34 (4.13%) MS PowerPoint
4 9 (1.09%) MS Visio
5 5 (0.61%) MS Project
6 1 (0.12%) Acrobat
6 1 (0.12%) InDesign
Business Applications
1 4 (0.49%) Dynamics CRM
2 2 (0.24%) SAP Oil and Gas
3 1 (0.12%) Dynamics NAV
3 1 (0.12%) Remedy ITSM
3 1 (0.12%) Temenos T24
3 1 (0.12%) Oracle EBS
Cloud Services
1 32 (3.89%) Office 365
2 6 (0.73%) SaaS
3 4 (0.49%) Google Apps
4 2 (0.24%) Cloud Computing
4 2 (0.24%) Microsoft Azure
Communications & Networking
1 142 (17.25%) VPN
2 136 (16.52%) TCP/IP
3 131 (15.92%) Firewall
4 128 (15.55%) LAN
5 126 (15.31%) DNS
6 91 (11.06%) DHCP
7 88 (10.69%) WAN
8 53 (6.44%) VoIP
9 43 (5.22%) Internet
10 36 (4.37%) SAN
11 24 (2.92%) Network Security
12 20 (2.43%) Broadband
13 18 (2.19%) Wireless
13 18 (2.19%) Cisco IOS
14 17 (2.07%) SMTP
15 16 (1.94%) LLU
16 12 (1.46%) Wi-Fi
17 11 (1.34%) POP3
18 10 (1.22%) IP Telephony
19 9 (1.09%) Cisco ASA
Database & Business Intelligence
1 57 (6.93%) SQL Server
2 4 (0.49%) Essbase
2 4 (0.49%) SQL Server 2008
2 4 (0.49%) MarkLogic
3 3 (0.36%) Oracle Database
4 2 (0.24%) MySQL
4 2 (0.24%) SQL Server Integration Services
4 2 (0.24%) MS Access
4 2 (0.24%) Data Warehouse
4 2 (0.24%) Data Mining
4 2 (0.24%) FileMaker
5 1 (0.12%) PostgreSQL
5 1 (0.12%) SQL Server 2005
5 1 (0.12%) Crystal Reports
Development Applications
1 3 (0.36%) Toad
1 3 (0.36%) JIRA
2 2 (0.24%) Git (software)
2 2 (0.24%) Subversion
General
1 156 (18.96%) Finance
2 60 (7.29%) Telecoms
3 59 (7.17%) Law
4 58 (7.05%) Banking
5 43 (5.22%) Retail
6 38 (4.62%) Legal
7 12 (1.46%) Marketing
8 11 (1.34%) Financial Institution
8 11 (1.34%) Investment Banking
9 9 (1.09%) German Language
10 6 (0.73%) Advertising
11 5 (0.61%) Publishing
11 5 (0.61%) Front Office
11 5 (0.61%) Back Office
11 5 (0.61%) French Language
12 4 (0.49%) Games
13 3 (0.36%) Italian Language
13 3 (0.36%) Russian Language
13 3 (0.36%) Spanish Language
14 2 (0.24%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 22 (2.67%) .NET
2 18 (2.19%) HTML
2 18 (2.19%) XML
3 12 (1.46%) CSS
4 7 (0.85%) ASP.NET
4 7 (0.85%) FIX Protocol
5 5 (0.61%) Web Services
6 3 (0.36%) .NET Framework
7 2 (0.24%) Application Packaging
7 2 (0.24%) HTML5
7 2 (0.24%) COM
8 1 (0.12%) SOAP
8 1 (0.12%) SAML
Miscellaneous
1 168 (20.41%) Blackberry
2 44 (5.35%) iPhone
3 27 (3.28%) Analytical Skills
4 20 (2.43%) iPad
5 14 (1.70%) CMDB
6 12 (1.46%) Video Conferencing
7 11 (1.34%) Management Information System
7 11 (1.34%) PDA
8 10 (1.22%) EPoS
8 10 (1.22%) Derivative
9 9 (1.09%) Client/Server
10 8 (0.97%) Computer Science
11 7 (0.85%) Hedge funds
12 6 (0.73%) Mathematics
12 6 (0.73%) Foreign Exchange (FX)
12 6 (0.73%) Replication
13 5 (0.61%) Robotics
14 4 (0.49%) Digital Media
14 4 (0.49%) Fat Client
14 4 (0.49%) IVR
Operating Systems
1 664 (80.68%) Windows
2 258 (31.35%) Windows 7
3 224 (27.22%) Windows XP
4 208 (25.27%) Windows Server 2008
5 159 (19.32%) Windows Server 2003
6 138 (16.77%) Windows 8
7 100 (12.15%) Windows Server 2012
8 76 (9.23%) Mac OS X
9 52 (6.32%) Windows Vista
10 44 (5.35%) Linux
10 44 (5.35%) Android
11 35 (4.25%) Apple iOS
12 26 (3.16%) UNIX
13 18 (2.19%) Windows 2000
13 18 (2.19%) Mac OS
14 13 (1.58%) Solaris
15 11 (1.34%) AIX
16 9 (1.09%) Red Hat Enterprise Linux
17 5 (0.61%) Mac OS X Server
18 3 (0.36%) Windows NT
Processes & Methodologies
1 197 (23.94%) ITIL
2 34 (4.13%) Incident Management
3 33 (4.01%) Problem Management
4 32 (3.89%) CRM
5 31 (3.77%) Service Management
6 20 (2.43%) Project Planning
6 20 (2.43%) Change Control
7 17 (2.07%) Kalman Filter
8 16 (1.94%) Time Management
9 13 (1.58%) Service Delivery
10 10 (1.22%) Document Management
11 9 (1.09%) Logistics
11 9 (1.09%) Asset Management
11 9 (1.09%) Continuous Improvement
12 8 (0.97%) Mobile Device Management
12 8 (0.97%) Migration
12 8 (0.97%) Change Management
12 8 (0.97%) ITSM
13 7 (0.85%) Cash Management
13 7 (0.85%) ITIL V3
Programming Languages
1 88 (10.69%) SQL
2 19 (2.31%) PowerShell
3 18 (2.19%) JavaScript
4 15 (1.82%) C
5 12 (1.46%) Java
6 9 (1.09%) VBScript
7 8 (0.97%) VB
8 7 (0.85%) VBA
8 7 (0.85%) PHP
9 4 (0.49%) Perl
10 3 (0.36%) C#
10 3 (0.36%) PL/SQL
10 3 (0.36%) Objective-C
11 2 (0.24%) XPath
11 2 (0.24%) VB.NET
11 2 (0.24%) T-SQL
12 1 (0.12%) Python
Qualifications
1 119 (14.46%) Microsoft Certification
2 77 (9.36%) Degree
3 67 (8.14%) MCSE
4 64 (7.78%) MCP
5 53 (6.44%) CCNA
5 53 (6.44%) Cisco Certification
6 46 (5.59%) MCITP
7 28 (3.40%) MCSA
8 20 (2.43%) ITIL Certification
9 18 (2.19%) MCTS
10 17 (2.07%) MCDST
11 16 (1.94%) A+ Certification
12 13 (1.58%) Security Cleared
13 7 (0.85%) SC Cleared
13 7 (0.85%) CCNP
14 6 (0.73%) Citrix Certification
14 6 (0.73%) ITIL Foundation Certificate
15 5 (0.61%) DV Cleared
16 4 (0.49%) VMware Certified Professional (VCP)
17 3 (0.36%) CCA
Quality Assurance & Compliance
1 83 (10.09%) SLA
2 3 (0.36%) Sarbanes-Oxley
2 3 (0.36%) ISO/IEC 27001
3 1 (0.12%) ISO 9001
System Software
1 476 (57.84%) Active Directory
2 87 (10.57%) VMware Infrastructure
3 32 (3.89%) Hyper-V
4 22 (2.67%) XenApp
5 18 (2.19%) Terminal Services
6 15 (1.82%) vSphere
7 8 (0.97%) VMware ESXi
8 5 (0.61%) Terminal Server
9 4 (0.49%) VMware ESX
9 4 (0.49%) XenDesktop
10 3 (0.36%) VMware Workstation
11 2 (0.24%) Microsoft App-V
11 2 (0.24%) Xen
11 2 (0.24%) Citrix Presentation Server
12 1 (0.12%) ISA Server
12 1 (0.12%) XenServer
Systems Management
1 37 (4.50%) SCCM
2 16 (1.94%) WSUS
3 14 (1.70%) Backup Exec
4 11 (1.34%) Norton AntiVirus
5 4 (0.49%) Systems Management Server (SMS)
6 3 (0.36%) CiscoWorks
6 3 (0.36%) Tivoli
7 2 (0.24%) MOM
7 2 (0.24%) OpenView Configuration Management
7 2 (0.24%) OpenView
7 2 (0.24%) Symantec Enterprise Vault
8 1 (0.12%) Symantec Endpoint Protection
8 1 (0.12%) Opsview
8 1 (0.12%) Casper Suite
8 1 (0.12%) HP Data Protector
8 1 (0.12%) AppDNA
8 1 (0.12%) Nagios
8 1 (0.12%) ARCserve
8 1 (0.12%) ZENworks
8 1 (0.12%) NetBackup
Vendors
1 397 (48.24%) Microsoft
2 167 (20.29%) Cisco
3 134 (16.28%) Citrix
3 134 (16.28%) VMware
4 101 (12.27%) Apple
5 59 (7.17%) HP
6 53 (6.44%) Bloomberg
7 47 (5.71%) Avaya
7 47 (5.71%) Reuters
8 36 (4.37%) Dell
9 31 (3.77%) Symantec
10 30 (3.65%) Mitel
11 25 (3.04%) Lotus
12 19 (2.31%) Oracle
13 16 (1.94%) BT
13 16 (1.94%) Wyse
14 15 (1.82%) Juniper
15 14 (1.70%) Remedy
16 13 (1.58%) Interwoven
16 13 (1.58%) ServiceNow
Ilford, Essex
Marcus Donald People
Salary: £25000 - £28000 per annum
Posted: 1 hour ago
West London
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum
Posted: Yesterday
City, London
Coburg Banks IT
Salary: £25000 - £27000 per annum + On Call,Pension,Health
Posted: Yesterday
Uxbridge, Middlesex
Latcom Ltd
Salary: From £25,000 to £35,000 per annum + VG benefits
Posted: Yesterday
London
Monarch Recruitment
Salary: £27000 - £29000 per annum, Benefits Excellent benefits
Posted: Yesterday
London
Experis Ltd
Salary: £25000 - £30000 per annum + Car + Benefits
Posted: Yesterday
Central London / West End
Evolution Recruitment Solutions
Salary: 23000 - 25000 plus benefits
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: 2 days ago
Croydon, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
East London
ARC IT Recruitment Ltd
Salary: £25000 - £30000 Per Annum
Posted: 5 days ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 5 days ago
City, London
Premier Group Recruitment
Salary: £19000 - £20000 per annum + Mobile, Laptop
Posted: 5 days ago
South West London
Edison Hill Ltd
Salary: From £23,000 to £25,000 per annum Plus benefits, bonus and certified t
Posted: 5 days ago
London
Cititec
Salary: £30k - 38k per year
Posted: 5 days ago
East London
Lorien Resourcing
Posted: 5 days ago
South East London
Marcus Donald People
Salary: £24000 - £26000 per annum
Posted: 6 days ago
West London
Mortimer Spinks
Salary: £22000 - £25000 per annum + Microsoft Certifications & Bens
Posted: 6 days ago
London
Etech Partners
Salary: Up to £30,000 per annum + Bens
Posted: 6 days ago