The statistics below represent IT jobs advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 315 265 302
Rank change year-on-year
-50 +37
Permanent jobs requiring a 2nd Line Support 388 542 493
As % of all permanent IT jobs located in London 0.95% 1.23% 1.01%
As % of the Job Titles category 0.99% 1.29% 1.05%
Number of salaries quoted 344 495 454
Median salary £30,000 £29,500 £27,750
Median salary % change year-on-year
+1.69% +6.30%
90% offered a salary of more than £23,200 £22,700 £22,500
10% offered a salary of more than £37,800 £38,500 £38,350
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39219 42044 47062
As % of all permanent IT jobs located in London 95.72% 95.76% 96.06%
Number of salaries quoted 34041 35485 39334
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £31,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 28 May 2016.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 74 £30,000 -0.82% 8
Docklands, London +15 10 - -
Croydon -23 7 £24,250 -3.00% 1
Kingston Upon Thames +10 5 £27,500 +1.85%
Coulsdon 0 5 £25,000 +8.69%
Harrow +7 4 £30,000 +17.64% 1
Canary Wharf +10 3 £35,000 +40.00%
Sidcup +2 3 £29,000 -10.76% 1
Hammersmith - 3 £32,000 -
Enfield +1 2 £27,000 +3.84%
West Drayton - 2 £21,500 -
Twickenham +15 1 £22,500 -30.76%
Uxbridge +6 1 £26,000 +8.33%
Brentford +5 1 £31,500 +17.75%
Wembley +2 1 £22,000 -12.00%
Bromley -1 1 £32,500 +51.16%
Romford -3 1 £27,500 +10.00%
Wimbledon -17 1 £31,500 -
Beckenham - 1 £25,000 -
Surbiton - 1 £22,500 -
Westminster - 1 £24,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support in the job title.

1 612 (80.10%) Windows
2 423 (55.37%) Active Directory
3 365 (47.77%) Microsoft
4 308 (40.31%) MS Office
5 304 (39.79%) Windows 7
6 233 (30.50%) Windows Server
7 206 (26.96%) MS Exchange
8 189 (24.74%) ITIL
9 166 (21.73%) VMware
10 156 (20.42%) MS Excel
10 156 (20.42%) Citrix
11 139 (18.19%) Windows Server 2008
12 126 (16.49%) Windows Server 2012
13 118 (15.45%) Windows 8
14 115 (15.05%) Office 365
15 114 (14.92%) LAN
16 112 (14.66%) WAN
17 111 (14.53%) Microsoft Certification
18 107 (14.01%) VMware Infrastructure
19 106 (13.87%) TCP/IP
20 103 (13.48%) Firewall
21 100 (13.09%) VPN
22 99 (12.96%) Cisco
23 98 (12.83%) Finance
24 92 (12.04%) Telecoms
25 91 (11.91%) Blackberry
26 90 (11.78%) Exchange Server 2013
27 87 (11.39%) SQL
28 78 (10.21%) SLA
28 78 (10.21%) Apple

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 206 (26.96%) MS Exchange
2 90 (11.78%) Exchange Server 2013
3 75 (9.82%) Exchange Server 2010
4 50 (6.54%) Skype for Business
5 47 (6.15%) Exchange Server 2007
6 37 (4.84%) Blackberry Enterprise Server
7 35 (4.58%) SharePoint
8 33 (4.32%) IIS
9 13 (1.70%) Exchange Server 2000
10 11 (1.44%) Apache
11 10 (1.31%) Exchange Server 2003
12 4 (0.52%) CMS
12 4 (0.52%) IBM Notes
13 2 (0.26%) Drupal
13 2 (0.26%) IBM Domino
14 1 (0.13%) Adobe Experience Manager
14 1 (0.13%) Confluence
14 1 (0.13%) JBoss
14 1 (0.13%) SharePoint 2010
14 1 (0.13%) WordPress
Applications
1 308 (40.31%) MS Office
2 156 (20.42%) MS Excel
3 36 (4.71%) MS Visio
4 20 (2.62%) MS PowerPoint
5 11 (1.44%) Adobe Creative Suite
6 1 (0.13%) Adobe After Effects
6 1 (0.13%) CINEMA 4D
6 1 (0.13%) InfoPath
6 1 (0.13%) Spreadsheet
Business Applications
1 8 (1.05%) ION MarketView
2 7 (0.92%) Fredhopper
2 7 (0.92%) Magento
3 5 (0.65%) Dynamics CRM
4 4 (0.52%) Oracle Applications
5 3 (0.39%) Remedy ITSM
6 2 (0.26%) Dynamics AX
7 1 (0.13%) Eagle PACE
7 1 (0.13%) Markit EDM
7 1 (0.13%) thinkFolio
Cloud Services
1 115 (15.05%) Office 365
2 7 (0.92%) Amazon AWS
3 6 (0.79%) Cloud Computing
4 5 (0.65%) IaaS
5 3 (0.39%) Microsoft Azure
5 3 (0.39%) Mimecast
6 1 (0.13%) Google Apps
6 1 (0.13%) SaaS
Communications & Networking
1 114 (14.92%) LAN
2 112 (14.66%) WAN
3 106 (13.87%) TCP/IP
4 103 (13.48%) Firewall
5 100 (13.09%) VPN
6 77 (10.08%) VoIP
7 72 (9.42%) DNS
8 63 (8.25%) DHCP
9 44 (5.76%) Wireless
10 35 (4.58%) Internet
11 29 (3.80%) SAN
12 27 (3.53%) Broadband
13 25 (3.27%) Remote Desktop
14 20 (2.62%) LLU
15 17 (2.23%) ADSL
16 15 (1.96%) NAS
17 13 (1.70%) Fibre Channel
17 13 (1.70%) iSCSI
18 11 (1.44%) IP Telephony
19 9 (1.18%) PCoIP
Database & Business Intelligence
1 46 (6.02%) SQL Server
2 15 (1.96%) MySQL
3 14 (1.83%) SQL Server Reporting Services
4 5 (0.65%) SQL Server 2008
5 4 (0.52%) MarkLogic
5 4 (0.52%) SQL Server 2005
6 3 (0.39%) Informix
6 3 (0.39%) PostgreSQL
6 3 (0.39%) Relational Database
7 2 (0.26%) SQL Server 2012
7 2 (0.26%) SQL Server Integration Services
8 1 (0.13%) MS Access
8 1 (0.13%) SQL Server 2000
8 1 (0.13%) SQL Server 2014
Development Applications
1 16 (2.09%) JIRA
2 3 (0.39%) Git (software)
2 3 (0.39%) Subversion
3 1 (0.13%) MSI
General
1 98 (12.83%) Finance
2 92 (12.04%) Telecoms
3 52 (6.81%) Legal
4 47 (6.15%) Law
5 35 (4.58%) Retail
6 24 (3.14%) Banking
7 20 (2.62%) Advertising
8 19 (2.49%) Financial Institution
9 14 (1.83%) Marketing
10 9 (1.18%) Local Government
11 7 (0.92%) Publishing
12 6 (0.79%) Back Office
13 5 (0.65%) German Language
14 4 (0.52%) Retail Banking
15 3 (0.39%) Corporate Banking
15 3 (0.39%) French Language
15 3 (0.39%) Manufacturing
15 3 (0.39%) Pharmaceutical
15 3 (0.39%) Private Banking
16 2 (0.26%) Front Office
Libraries, Frameworks & Software Standards
1 16 (2.09%) XML
2 15 (1.96%) Web Services
3 13 (1.70%) .NET
4 10 (1.31%) HTML
5 7 (0.92%) ASP.NET
6 6 (0.79%) CSS
7 5 (0.65%) X-Windows
8 4 (0.52%) ASP.NET Web Forms
8 4 (0.52%) FreeSWITCH
9 2 (0.26%) Sass
9 2 (0.26%) Software Packaging
9 2 (0.26%) XSL
10 1 (0.13%) Django
10 1 (0.13%) FIX Protocol
10 1 (0.13%) V-Ray
Miscellaneous
1 91 (11.91%) Blackberry
2 74 (9.69%) iPhone
3 39 (5.10%) Video Conferencing
4 30 (3.93%) Smartphone
5 27 (3.53%) Analytical Skills
6 21 (2.75%) Driving Licence
7 20 (2.62%) Data Centre
8 19 (2.49%) Computer Science
8 19 (2.49%) iPad
9 13 (1.70%) Client/Server
10 10 (1.31%) EPoS
10 10 (1.31%) Fat Client
10 10 (1.31%) Thin Client
11 9 (1.18%) Mathematics
12 8 (1.05%) Fixed Income
13 7 (0.92%) Hedge funds
14 6 (0.79%) Foreign Exchange (FX)
15 5 (0.65%) Private Cloud
16 4 (0.52%) Replication
17 3 (0.39%) iSeries
Operating Systems
1 612 (80.10%) Windows
2 304 (39.79%) Windows 7
3 233 (30.50%) Windows Server
4 139 (18.19%) Windows Server 2008
5 126 (16.49%) Windows Server 2012
6 118 (15.45%) Windows 8
7 67 (8.77%) Android
8 63 (8.25%) Windows Server 2003
9 60 (7.85%) Mac OS X
10 58 (7.59%) Windows XP
11 52 (6.81%) Linux
12 51 (6.68%) Windows 10
13 26 (3.40%) Windows Vista
14 25 (3.27%) Apple iOS
15 16 (2.09%) Windows 2000 Server
16 13 (1.70%) Unix
17 8 (1.05%) Mac OS
18 5 (0.65%) Solaris
19 4 (0.52%) Windows Phone
20 3 (0.39%) Windows Mobile
Processes & Methodologies
1 189 (24.74%) ITIL
2 54 (7.07%) Patch Management
3 41 (5.37%) Change Management
4 40 (5.24%) Kalman Filter
5 29 (3.80%) Incident Management
6 28 (3.66%) CRM
7 25 (3.27%) Change Control
8 23 (3.01%) ITIL V3
8 23 (3.01%) Problem Management
8 23 (3.01%) Service Management
9 20 (2.62%) Document Management
9 20 (2.62%) Mentoring
10 18 (2.36%) Email Filtering
11 16 (2.09%) Time Management
12 15 (1.96%) Asset Management
12 15 (1.96%) Mobile Device Management
13 14 (1.83%) ITSM
13 14 (1.83%) Service Delivery
14 9 (1.18%) Continuous Improvement
14 9 (1.18%) Ticket Management
Programming Languages
1 87 (11.39%) SQL
2 24 (3.14%) C
3 23 (3.01%) PowerShell
4 9 (1.18%) JavaScript
5 8 (1.05%) PHP
6 7 (0.92%) C#
6 7 (0.92%) VB
7 4 (0.52%) Java
8 3 (0.39%) Perl
8 3 (0.39%) Shell Script
8 3 (0.39%) VBA
8 3 (0.39%) XPath
9 2 (0.26%) PL/SQL
10 1 (0.13%) Bash Shell
10 1 (0.13%) C++
10 1 (0.13%) Korn
10 1 (0.13%) Python
10 1 (0.13%) VB6
Qualifications
1 111 (14.53%) Microsoft Certification
2 67 (8.77%) MCSE
3 65 (8.51%) Degree
4 51 (6.68%) MCSA
5 43 (5.63%) MCP
6 40 (5.24%) CCNA
6 40 (5.24%) Cisco Certification
7 26 (3.40%) MCITP
8 24 (3.14%) ITIL Certification
9 14 (1.83%) MCDST
10 12 (1.57%) Citrix Certification
11 9 (1.18%) Security Cleared
12 5 (0.65%) SC Cleared
13 4 (0.52%) CCA
13 4 (0.52%) MCTS
14 3 (0.39%) CCNP
14 3 (0.39%) DBS Check
14 3 (0.39%) JNCIS
14 3 (0.39%) VMware Certified Professional (VCP)
15 2 (0.26%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 78 (10.21%) SLA
2 8 (1.05%) ISO/IEC 27001
3 3 (0.39%) COBIT
4 2 (0.26%) QA
5 1 (0.13%) ISO/IEC 20000
System Software
1 423 (55.37%) Active Directory
2 107 (14.01%) VMware Infrastructure
3 64 (8.38%) Hyper-V
4 33 (4.32%) XenApp
5 31 (4.06%) Terminal Services
5 31 (4.06%) XenDesktop
6 9 (1.18%) BitLocker
7 7 (0.92%) vSphere
8 6 (0.79%) Microsoft App-V
8 6 (0.79%) VMware ESX
9 3 (0.39%) qmail
9 3 (0.39%) Squid
10 2 (0.26%) Firmware
10 2 (0.26%) Microsoft Virtual Server
10 2 (0.26%) Xen
11 1 (0.13%) Terminal Server
11 1 (0.13%) VMware ESXi
11 1 (0.13%) VMware Server
11 1 (0.13%) VMware Workstation
11 1 (0.13%) XenServer
Systems Management
1 48 (6.28%) SCCM
2 10 (1.31%) Norton AntiVirus
3 8 (1.05%) Backup Exec
4 5 (0.65%) Icinga
4 5 (0.65%) Nagios
5 4 (0.52%) Casper Suite
6 3 (0.39%) AirWatch
6 3 (0.39%) Cisco UCCX
6 3 (0.39%) Opsview
6 3 (0.39%) WSUS
6 3 (0.39%) ZABBIX
7 2 (0.26%) Cacti
7 2 (0.26%) Cisco CUCM
7 2 (0.26%) DameWare
7 2 (0.26%) NetBackup
7 2 (0.26%) SafeCom
7 2 (0.26%) SCOM
7 2 (0.26%) Systems Management Server (SMS)
8 1 (0.13%) Control-M
8 1 (0.13%) FortiGate
Vendors
1 365 (47.77%) Microsoft
2 166 (21.73%) VMware
3 156 (20.42%) Citrix
4 99 (12.96%) Cisco
5 78 (10.21%) Apple
6 49 (6.41%) HP
7 48 (6.28%) Dell
8 34 (4.45%) Avaya
9 16 (2.09%) Symantec
10 15 (1.96%) Adobe
10 15 (1.96%) Oracle
11 13 (1.70%) Interwoven
11 13 (1.70%) Remedy
12 12 (1.57%) SonicWALL
13 11 (1.44%) Mitel
14 10 (1.31%) Bloomberg
14 10 (1.31%) iManage
15 8 (1.05%) ION Trading
15 8 (1.05%) Juniper
15 8 (1.05%) ServiceNow
North West London
Harrington Boyd
Salary: £14 - £16 per hour
Posted: Yesterday
City, London
Dunsdon Rose
Salary: From £25,000 to £30,000 per annum Bonus + Benefits Package
Posted: Yesterday
City, London
Dunsdon Rose
Salary: From £18,000 to £24,000 per annum Bonus + Pension + Gym + Healthcare
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: 2 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 2 days ago
West London
Networking People
Salary: £25000 - £30000 per annum + on going training + Benefits
Posted: 3 days ago
South West London
Bluetownonline
Salary: £23000 per annum
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £28,000 to £35,000 per annum
Posted: 2 days ago
East London
Connect Support Services Ltd
Posted: 2 days ago
Central London / West End
Senitor Associates
Salary: £27000 per annum
Posted: 4 days ago
City, London
Oscar
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Sidcup, Kent
Edison Hill Ltd
Salary: From £20,000 to £22,000 per annum Plus travel, benefits and certified
Posted: 3 days ago
London
Eligo Recruitment Ltd
Salary: £28000.00 - £30000.00 per annum + Full Benefits
Posted: 4 days ago
Harrow
Capita Resourcing Ltd
Salary: £30000.00 - £32000.00 per annum
Posted: 3 days ago
Croydon, Surrey
Complete Tech Limited
Salary: Up to £23,000 per annum
Posted: 4 days ago
London
Reward Recruitment
Salary: From £20,000 to £28,000 per annum
Posted: Yesterday
London
Coal IT Services
Salary: From £20,000 to £25,000 per annum + Package
Posted: 4 days ago
London
Executive Recruitment Services (ERS)
Salary: £22000 - £26500 per annum + Pension
Posted: 5 days ago
London
IQ Telecom
Salary: £300000000 - £400000000 per annum
Posted: 18 days ago
City of London
Venturi
Salary: £45000 - £60000 per annum + bonus and benefits
Posted: 9 days ago
London
Bluetown Online LTD
Salary: £18000 - £22000 per annum
Posted: 17 days ago
South West London
Refreshing Recruitment
Salary: £32000 - £40000 per annum
Posted: 2 days ago
London
Huxley
Salary: £20000 - £25000 per annum + Excellent Bonus
Posted: 22 days ago
Central London
Guru Careers
Salary: 22000-27000 Per Annum DOE + Benefits
Posted: 19 days ago
London
Huxley
Salary: £20000 - £25000 per annum + Excellent Bonus
Posted: 21 days ago
City of London
Talent Point
Salary: £20000.00 - £25000.00 per annum + + Benefits
Posted: 27 days ago