The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 325 354 363
Rank change year-on-year
+29 +9
Permanent jobs requiring a 2nd Line Support 361 297 305
As % of all permanent IT jobs located in London 0.80% 0.66% 0.63%
As % of the Job Titles category 0.85% 0.70% 0.66%
Number of salaries quoted 322 271 257
Average salary £27,500 £26,750 £28,000
Average salary % change year-on-year
+2.80% -4.46%
90% offered a salary of more than £23,500 £22,500 £23,500
10% offered a salary of more than £40,000 £37,500 £35,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42393 42507 46095
As % of all permanent IT jobs located in London 93.65% 93.84% 94.51%
Number of salaries quoted 35579 35768 39728
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the London region.

2nd Line Support Salary Trend in London

2nd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the London region over the 3 months to 21 October 2014.

2nd Line Support Salary Histogram in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +55 95 £30,000 +9.09% 14
Docklands, London -1 6 £29,500 -
Kingston Upon Thames -6 5 £32,000 +23.07% 1
Croydon -9 4 £30,000 +27.65% 2
Sidcup - 4 £27,250 -
Uxbridge -1 3 £25,000 -33.33%
Hounslow - 3 £28,500 -
Chiswick -1 2 £26,750 -18.93%
Wimbledon - 2 £37,500 -
Bexley - 1 £27,000 -
Canary Wharf - 1 - -
Ruislip - 1 £30,000 -
Wembley - 1 £25,000 -
Stanmore - 1 £22,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 21 October 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 622 (84.74%) Windows
2 488 (66.49%) Active Directory
3 364 (49.59%) MS Office
4 327 (44.55%) Microsoft
5 276 (37.60%) Windows 7
6 246 (33.51%) MS Exchange
7 229 (31.20%) Windows XP
8 213 (29.02%) MS Excel
9 197 (26.84%) Windows Server 2008
10 174 (23.71%) ITIL
11 164 (22.34%) Blackberry
12 150 (20.44%) Finance
13 145 (19.75%) Citrix
14 138 (18.80%) Windows Server 2003
15 130 (17.71%) Cisco
16 123 (16.76%) Windows 8
17 122 (16.62%) SQL
18 119 (16.21%) Exchange Server 2010
19 118 (16.08%) Microsoft Certification
19 118 (16.08%) VMware
20 116 (15.80%) TCP/IP
21 107 (14.58%) DNS
22 96 (13.08%) DHCP
23 93 (12.67%) LAN
24 90 (12.26%) Apple
25 89 (12.13%) Blackberry Enterprise Server
26 87 (11.85%) Firewall
27 84 (11.44%) VPN
28 80 (10.90%) VMware Infrastructure
29 79 (10.76%) SQL Server

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 21 October 2014, IT jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 246 (33.51%) MS Exchange
2 119 (16.21%) Exchange Server 2010
3 89 (12.13%) Blackberry Enterprise Server
4 69 (9.40%) Exchange Server 2007
5 53 (7.22%) IIS
6 47 (6.40%) Exchange Server 2003
7 44 (5.99%) SharePoint
8 36 (4.90%) Exchange Server 2013
9 21 (2.86%) IBM Notes
10 14 (1.91%) Lync
11 7 (0.95%) Exchange Server 2000
12 3 (0.41%) WorkSite
13 2 (0.27%) WebSphere
13 2 (0.27%) K2 blackpearl
13 2 (0.27%) JBoss
13 2 (0.27%) Apache
14 1 (0.14%) Tomcat
14 1 (0.14%) Lotus Domino
14 1 (0.14%) SharePoint 2013
14 1 (0.14%) SharePoint 2010
Applications
1 364 (49.59%) MS Office
2 213 (29.02%) MS Excel
3 27 (3.68%) MS PowerPoint
4 15 (2.04%) MS Visio
5 10 (1.36%) MS Project
6 3 (0.41%) Adobe Creative Suite
7 1 (0.14%) Acrobat
Business Applications
1 3 (0.41%) Dynamics CRM
2 2 (0.27%) Remedy ITSM
3 1 (0.14%) Oracle EBS
3 1 (0.14%) Agresso
3 1 (0.14%) Temenos T24
3 1 (0.14%) Dynamics NAV
3 1 (0.14%) SAP Oil and Gas
Cloud Services
1 30 (4.09%) Office 365
2 7 (0.95%) SaaS
3 4 (0.54%) Google Apps
4 3 (0.41%) Cloud Computing
5 2 (0.27%) Microsoft Azure
6 1 (0.14%) PaaS
Communications & Networking
1 116 (15.80%) TCP/IP
2 107 (14.58%) DNS
3 96 (13.08%) DHCP
4 93 (12.67%) LAN
5 87 (11.85%) Firewall
6 84 (11.44%) VPN
7 67 (9.13%) WAN
8 35 (4.77%) VoIP
9 30 (4.09%) Internet
9 30 (4.09%) Wireless
10 25 (3.41%) SAN
11 11 (1.50%) ADSL
12 9 (1.23%) Wi-Fi
12 9 (1.23%) Broadband
12 9 (1.23%) LDAP
12 9 (1.23%) Network Security
13 8 (1.09%) IP Telephony
13 8 (1.09%) Cisco IOS
14 7 (0.95%) HTTP
15 5 (0.68%) 3G
Database & Business Intelligence
1 79 (10.76%) SQL Server
2 12 (1.63%) SQL Server 2005
3 9 (1.23%) SQL Server 2008
4 8 (1.09%) Crystal Reports
5 7 (0.95%) SQL Server 2000
6 4 (0.54%) MarkLogic
6 4 (0.54%) MySQL
7 2 (0.27%) Oracle Database
7 2 (0.27%) MS Access
8 1 (0.14%) FileMaker
8 1 (0.14%) PostgreSQL
8 1 (0.14%) Informix
8 1 (0.14%) Oracle Reports
8 1 (0.14%) Big Data
8 1 (0.14%) Relational Database
8 1 (0.14%) Hadoop
8 1 (0.14%) SQL Server Integration Services
8 1 (0.14%) SQL Server Reporting Services
Development Applications
1 2 (0.27%) JIRA
2 1 (0.14%) Visual Studio
General
1 150 (20.44%) Finance
2 56 (7.63%) Banking
3 45 (6.13%) Law
4 31 (4.22%) Legal
5 30 (4.09%) Retail
6 29 (3.95%) Telecoms
7 16 (2.18%) Marketing
8 11 (1.50%) Publishing
9 10 (1.36%) Financial Institution
10 5 (0.68%) Front Office
10 5 (0.68%) Back Office
10 5 (0.68%) Advertising
11 4 (0.54%) Investment Banking
12 2 (0.27%) German Language
13 1 (0.14%) Electronics
13 1 (0.14%) Games
13 1 (0.14%) Manufacturing
13 1 (0.14%) Retail Banking
Libraries, Frameworks & Software Standards
1 27 (3.68%) .NET
2 13 (1.77%) XML
3 11 (1.50%) ASP.NET
4 10 (1.36%) FIX Protocol
5 8 (1.09%) .NET Framework
5 8 (1.09%) HTML
5 8 (1.09%) CSS
6 7 (0.95%) Software Packaging
7 6 (0.82%) Web Services
8 3 (0.41%) Application Packaging
9 2 (0.27%) HTML5
9 2 (0.27%) SOAP
10 1 (0.14%) X-Windows
10 1 (0.14%) XML Schema
10 1 (0.14%) DOM
10 1 (0.14%) DHTML
10 1 (0.14%) XHTML
10 1 (0.14%) JSON
10 1 (0.14%) Ajax
10 1 (0.14%) XMPP
Miscellaneous
1 164 (22.34%) Blackberry
2 63 (8.58%) iPhone
3 31 (4.22%) iPad
4 21 (2.86%) Video Conferencing
4 21 (2.86%) Analytical Skills
5 17 (2.32%) Computer Science
6 14 (1.91%) Handset
7 12 (1.63%) Replication
8 10 (1.36%) PDA
9 9 (1.23%) Equities
9 9 (1.23%) Hedge funds
10 8 (1.09%) Derivative
10 8 (1.09%) EqualLogic
10 8 (1.09%) Foreign Exchange (FX)
10 8 (1.09%) IVR
11 6 (0.82%) Kindle
11 6 (0.82%) EPoS
12 4 (0.54%) Management Information System
13 3 (0.41%) Thin Client
13 3 (0.41%) Client/Server
Operating Systems
1 622 (84.74%) Windows
2 276 (37.60%) Windows 7
3 229 (31.20%) Windows XP
4 197 (26.84%) Windows Server 2008
5 138 (18.80%) Windows Server 2003
6 123 (16.76%) Windows 8
7 73 (9.95%) Windows Server 2012
8 66 (8.99%) Mac OS X
9 56 (7.63%) Linux
10 47 (6.40%) Windows Vista
11 38 (5.18%) Android
12 30 (4.09%) Windows 2000
13 29 (3.95%) UNIX
14 17 (2.32%) Mac OS
15 7 (0.95%) Apple iOS
15 7 (0.95%) Red Hat Enterprise Linux
16 5 (0.68%) Debian
16 5 (0.68%) Solaris
16 5 (0.68%) Windows NT
17 4 (0.54%) SUSE
Processes & Methodologies
1 174 (23.71%) ITIL
2 35 (4.77%) Service Management
3 25 (3.41%) Incident Management
4 21 (2.86%) Migration
5 18 (2.45%) Problem Management
5 18 (2.45%) CRM
6 17 (2.32%) Mobile Device Management
7 16 (2.18%) ITSM
8 15 (2.04%) Time Management
8 15 (2.04%) Change Control
9 14 (1.91%) Performance Tuning
9 14 (1.91%) Service Delivery
10 11 (1.50%) Kalman Filter
10 11 (1.50%) ITIL V2
10 11 (1.50%) Document Management
11 10 (1.36%) ITIL V3
12 9 (1.23%) Software Testing
12 9 (1.23%) Coaching
13 8 (1.09%) Asset Management
13 8 (1.09%) Continuous Improvement
Programming Languages
1 122 (16.62%) SQL
2 22 (3.00%) C
3 19 (2.59%) Java
4 17 (2.32%) C#
5 14 (1.91%) T-SQL
6 13 (1.77%) PowerShell
7 10 (1.36%) JavaScript
8 9 (1.23%) PHP
8 9 (1.23%) VBScript
9 7 (0.95%) VBA
10 4 (0.54%) VB
11 2 (0.27%) VB.NET
12 1 (0.14%) PHP5
12 1 (0.14%) PHP4
Qualifications
1 118 (16.08%) Microsoft Certification
2 71 (9.67%) Degree
3 60 (8.17%) MCP
4 57 (7.77%) MCSE
5 35 (4.77%) MCITP
6 31 (4.22%) MCSA
7 25 (3.41%) Cisco Certification
7 25 (3.41%) CCNA
8 17 (2.32%) A+ Certification
9 16 (2.18%) MCTS
10 14 (1.91%) Security Cleared
11 12 (1.63%) ITIL Certification
12 9 (1.23%) MCDST
13 8 (1.09%) SC Cleared
13 8 (1.09%) ITIL Foundation Certificate
14 7 (0.95%) MCDBA
15 5 (0.68%) Network+ Certification
15 5 (0.68%) DV Cleared
16 4 (0.54%) MOS
17 3 (0.41%) BC Cleared
Quality Assurance & Compliance
1 70 (9.54%) SLA
2 10 (1.36%) ISO 9001
3 7 (0.95%) ISO/IEC 27001
4 4 (0.54%) QA
4 4 (0.54%) Sarbanes-Oxley
5 2 (0.27%) HL7
5 2 (0.27%) DICOM
System Software
1 488 (66.49%) Active Directory
2 80 (10.90%) VMware Infrastructure
3 26 (3.54%) Hyper-V
4 22 (3.00%) Terminal Services
4 22 (3.00%) XenApp
5 16 (2.18%) vSphere
6 15 (2.04%) XenDesktop
7 13 (1.77%) VMware ESXi
8 7 (0.95%) Microsoft App-V
9 5 (0.68%) Citrix Presentation Server
10 4 (0.54%) XenServer
10 4 (0.54%) VMware ESX
11 3 (0.41%) Firmware
12 1 (0.14%) VMware Workstation
12 1 (0.14%) Terminal Server
12 1 (0.14%) VMware Server
12 1 (0.14%) Xen
Systems Management
1 55 (7.49%) SCCM
2 20 (2.72%) Backup Exec
3 13 (1.77%) WSUS
4 6 (0.82%) Norton AntiVirus
4 6 (0.82%) Casper Suite
5 4 (0.54%) Systems Management Server (SMS)
6 3 (0.41%) NetBackup
6 3 (0.41%) CiscoWorks
6 3 (0.41%) Tivoli
6 3 (0.41%) Symantec Enterprise Vault
7 2 (0.27%) SCOM
7 2 (0.27%) MOM
7 2 (0.27%) OpenView
7 2 (0.27%) OpenView Configuration Management
8 1 (0.14%) Nagios
8 1 (0.14%) ARCserve
8 1 (0.14%) ZENworks
8 1 (0.14%) AppDNA
8 1 (0.14%) SCDPM
8 1 (0.14%) Symantec Endpoint Protection
Vendors
1 327 (44.55%) Microsoft
2 145 (19.75%) Citrix
3 130 (17.71%) Cisco
4 118 (16.08%) VMware
5 90 (12.26%) Apple
6 43 (5.86%) Bloomberg
7 39 (5.31%) Avaya
8 38 (5.18%) HP
9 36 (4.90%) Symantec
10 33 (4.50%) Reuters
11 32 (4.36%) Mitel
12 31 (4.22%) Dell
13 25 (3.41%) Juniper
14 21 (2.86%) Lotus
15 20 (2.72%) Remedy
16 19 (2.59%) Sybase
17 17 (2.32%) Oracle
18 15 (2.04%) Fidessa
18 15 (2.04%) LANDesk
19 13 (1.77%) Intel
London
Roc Search
Salary: £25000 - £27000 per annum
Posted: 5 hours ago
South West London
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 8 hours ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 8 hours ago
London
Mortimer Spinks
Salary: £35000 per annum + excellent BONUS & Bens
Posted: 10 hours ago
London
Etech Partners
Salary: Up to £24,000 per annum
Posted: Yesterday
East London
RM Education
Salary: £24000 - £28000 per annum + £800 bonus
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £35000 - £45000 per annum + benefits and bonus
Posted: Yesterday
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: Yesterday
South East London
Redblade Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 4 days ago
City, London
Tower Connect Ltd
Salary: From £21,000 to £25,000 per annum Plus Bonus, Excellent Benefits & rea
Posted: 4 days ago
South East London
Roc Search
Salary: £28000 - £30000 per annum
Posted: 4 days ago
Central London / West End
Edison Hill Ltd
Salary: From £25,000 to £30,000 per annum + Benifits
Posted: 5 days ago
London
Coal IT Services
Salary: From £25,000 to £30,000 per annum + benefits
Posted: 5 days ago
Central London / West End
Initi8 Recruitment
Salary: £25000 - £28000 Per Annum
Posted: 5 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 5 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 5 days ago
London
Etech Partners
Salary: Up to £24,000 per annum
Posted: 6 days ago
South East London
Edison Hill Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 6 days ago
City, London
Senitor Associates
Salary: £30000 - £35000 per annum + Benefits
Posted: 6 days ago
London
HSBC
Posted: 11 days ago