The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 288 271 253
Rank change year-on-year
-17 -18
Contract jobs requiring a 2nd Line Support 144 158 188
As % of all contract IT jobs located in London 0.63% 0.70% 0.81%
As % of the Job Titles category 0.66% 0.74% 0.85%
Number of daily rates quoted 89 68 85
Average daily rate £175 £170 £160
Average daily rate % change year-on-year
+2.94% +6.25%
90% offered a daily rate of more than £120 £120 £114
10% offered a daily rate of more than £252 £231 £258
UK excluding London average daily rate £150 £155 £140
% change year-on-year
-3.22% +10.71%
Number of hourly rates quoted 17 50 50
Average hourly rate £15.50 £18.85 £17.50
Average hourly rate % change year-on-year
-17.77% +7.71%
90% offered a hourly rate of more than £13.10 £14.00 £15.68
10% offered a hourly rate of more than £24.80 £22.60 £22.00
UK excluding London average hourly rate £13.50 £14.50 £14.50
% change year-on-year
-6.89% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21805 21262 22113
As % of all contract IT jobs located in London 94.73% 94.80% 94.76%
Number of daily rates quoted 15767 14589 15407
Average daily rate £463 £450 £425
Average daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 252 391 398
Average hourly rate £17.50 £19.00 £17.50
Average hourly rate % change year-on-year
-7.89% +8.57%
90% offered a hourly rate of more than £12.00 £12.50 £12.00
10% offered a hourly rate of more than £40.00 £55.00 £38.60
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 30 April 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 30 April 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +12 10 £195 -2.50% 7
Hammersmith +4 3 £120 -22.58%
Westminster - 2 £309 -
Canary Wharf +4 1 - - 1
Bromley -17 1 £200 +66.66%
Enfield - 1 £140 - 1
Grays - 1 £165 -
Wembley - 1 £120 -
Paddington - 1 - -
Chiswick - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 30 April 2016, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 202 (71.89%) Windows
2 151 (53.74%) Active Directory
3 133 (47.33%) Windows 7
4 104 (37.01%) Microsoft
5 97 (34.52%) MS Office
6 65 (23.13%) MS Excel
7 62 (22.06%) ITIL
8 55 (19.57%) Citrix
9 52 (18.51%) Windows Server
10 47 (16.73%) Finance
11 45 (16.01%) Blackberry
12 43 (15.30%) Cisco
13 41 (14.59%) MS Exchange
14 37 (13.17%) Windows 8
15 31 (11.03%) Windows XP
16 30 (10.68%) Office 365
17 29 (10.32%) Windows Server 2008
18 27 (9.61%) VMware
19 26 (9.25%) Retail
20 23 (8.19%) WAN
21 22 (7.83%) TCP/IP
21 22 (7.83%) Windows Server 2003
21 22 (7.83%) Banking
22 21 (7.47%) Legal
22 21 (7.47%) VMware Infrastructure
23 20 (7.12%) SCCM
23 20 (7.12%) Windows Server 2012
23 20 (7.12%) Apple
23 20 (7.12%) LAN
24 18 (6.41%) iPhone

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 30 April 2016, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (14.59%) MS Exchange
2 15 (5.34%) Blackberry Enterprise Server
2 15 (5.34%) Exchange Server 2010
3 12 (4.27%) IBM Notes
4 11 (3.91%) SharePoint
4 11 (3.91%) Skype for Business
5 9 (3.20%) Exchange Server 2007
6 6 (2.14%) Exchange Server 2013
7 2 (0.71%) CMS
7 2 (0.71%) Exchange Server 2003
7 2 (0.71%) SharePoint 2010
8 1 (0.36%) Drupal
8 1 (0.36%) Joomla!
8 1 (0.36%) WordPress
Applications
1 97 (34.52%) MS Office
2 65 (23.13%) MS Excel
3 6 (2.14%) MS PowerPoint
4 1 (0.36%) Adobe Creative Suite
4 1 (0.36%) MS Visio
4 1 (0.36%) Photoshop
4 1 (0.36%) PTC Creo
4 1 (0.36%) SOLIDWORKS
Business Applications
1 9 (3.20%) Dynamics CRM
2 8 (2.85%) Eikon
3 2 (0.71%) Remedy ITSM
4 1 (0.36%) Dynamics AX
4 1 (0.36%) SAP CRM
4 1 (0.36%) SAP Oil and Gas
Cloud Services
1 30 (10.68%) Office 365
2 4 (1.42%) OneDrive
3 3 (1.07%) Yammer
4 2 (0.71%) SaaS
5 1 (0.36%) Azure Active Directory
5 1 (0.36%) Microsoft Azure
5 1 (0.36%) Mimecast
Communications & Networking
1 23 (8.19%) WAN
2 22 (7.83%) TCP/IP
3 20 (7.12%) LAN
4 15 (5.34%) Firewall
5 14 (4.98%) DNS
6 12 (4.27%) DHCP
6 12 (4.27%) Internet
7 11 (3.91%) VPN
8 10 (3.56%) Wireless
9 8 (2.85%) Wi-Fi
10 7 (2.49%) Broadband
10 7 (2.49%) IP Telephony
11 6 (2.14%) Skype
12 5 (1.78%) VoIP
13 4 (1.42%) ADSL
13 4 (1.42%) Cisco IPT
14 3 (1.07%) 3G
14 3 (1.07%) Network Security
15 2 (0.71%) Remote Desktop
15 2 (0.71%) Spanning Tree
Database & Business Intelligence
1 9 (3.20%) SQL Server
2 1 (0.36%) BusinessObjects
2 1 (0.36%) Data Mining
2 1 (0.36%) Data Warehouse
Development Applications
1 1 (0.36%) Dreamweaver
1 1 (0.36%) JIRA
1 1 (0.36%) Subversion
General
1 47 (16.73%) Finance
2 26 (9.25%) Retail
3 22 (7.83%) Banking
4 21 (7.47%) Legal
5 16 (5.69%) Law
6 10 (3.56%) Financial Institution
7 9 (3.20%) Retail Banking
8 8 (2.85%) Investment Banking
9 7 (2.49%) Telecoms
10 5 (1.78%) Front Office
11 3 (1.07%) Publishing
12 2 (0.71%) Advertising
12 2 (0.71%) Back Office
12 2 (0.71%) French Language
12 2 (0.71%) Manufacturing
12 2 (0.71%) Marketing
13 1 (0.36%) Billing
13 1 (0.36%) Indonesian Language
13 1 (0.36%) Local Government
13 1 (0.36%) Private Banking
Libraries, Frameworks & Software Standards
1 2 (0.71%) CSS
1 2 (0.71%) HTML
2 1 (0.36%) SailPoint
2 1 (0.36%) SAP Basis
2 1 (0.36%) Web Services
Miscellaneous
1 45 (16.01%) Blackberry
2 18 (6.41%) iPhone
3 14 (4.98%) Video Conferencing
4 12 (4.27%) iPad
5 8 (2.85%) Driving Licence
6 7 (2.49%) EPoS
7 6 (2.14%) Management Information System
7 6 (2.14%) Smartphone
8 4 (1.42%) NHS
9 3 (1.07%) Analytical Skills
9 3 (1.07%) Handset
10 2 (0.71%) BYOD
10 2 (0.71%) Computer Science
10 2 (0.71%) Data Centre
10 2 (0.71%) Equities
10 2 (0.71%) Fat Client
10 2 (0.71%) Hedge funds
10 2 (0.71%) Thin Client
11 1 (0.36%) Client/Server
11 1 (0.36%) Foreign Exchange (FX)
Operating Systems
1 202 (71.89%) Windows
2 133 (47.33%) Windows 7
3 52 (18.51%) Windows Server
4 37 (13.17%) Windows 8
5 31 (11.03%) Windows XP
6 29 (10.32%) Windows Server 2008
7 22 (7.83%) Windows Server 2003
8 20 (7.12%) Windows Server 2012
9 13 (4.63%) Android
10 12 (4.27%) Mac OS X
10 12 (4.27%) Windows 10
11 11 (3.91%) Linux
12 8 (2.85%) Apple iOS
13 4 (1.42%) Mac OS
14 3 (1.07%) Red Hat Enterprise Linux
14 3 (1.07%) Unix
14 3 (1.07%) Windows 2000
14 3 (1.07%) Windows NT
15 2 (0.71%) CentOS
15 2 (0.71%) Windows 2000 Server
Processes & Methodologies
1 62 (22.06%) ITIL
2 12 (4.27%) CRM
3 11 (3.91%) Problem Management
3 11 (3.91%) Service Management
4 8 (2.85%) Root Cause Analysis
5 7 (2.49%) Incident Management
6 6 (2.14%) Asset Management
7 5 (1.78%) ITIL V3
7 5 (1.78%) Migration
8 4 (1.42%) Information Security
8 4 (1.42%) Ticket Management
9 3 (1.07%) Change Control
9 3 (1.07%) Change Management
9 3 (1.07%) Coaching
9 3 (1.07%) Project Management
9 3 (1.07%) Time Management
9 3 (1.07%) Wealth Management
10 2 (0.71%) Data Migration
10 2 (0.71%) Network Monitoring
10 2 (0.71%) Release Management
Programming Languages
1 11 (3.91%) SQL
2 4 (1.42%) PowerShell
3 3 (1.07%) JavaScript
4 2 (0.71%) C
4 2 (0.71%) C#
4 2 (0.71%) Java
4 2 (0.71%) PHP
5 1 (0.36%) Bash Shell
5 1 (0.36%) Perl
5 1 (0.36%) T-SQL
Qualifications
1 16 (5.69%) Microsoft Certification
2 14 (4.98%) Security Cleared
3 12 (4.27%) CCNA
3 12 (4.27%) Cisco Certification
4 10 (3.56%) Degree
5 7 (2.49%) MCSA
5 7 (2.49%) SC Cleared
6 5 (1.78%) Citrix Certification
6 5 (1.78%) ITIL Certification
6 5 (1.78%) MCSE
7 4 (1.42%) CCA
7 4 (1.42%) CCNP
7 4 (1.42%) MCITP
7 4 (1.42%) MCP
8 3 (1.07%) DBS Check
8 3 (1.07%) DV Cleared
9 2 (0.71%) A+ Certification
9 2 (0.71%) CTC Cleared
9 2 (0.71%) ITIL Foundation Certificate
10 1 (0.36%) CCIE
Quality Assurance & Compliance
1 17 (6.05%) SLA
2 1 (0.36%) Sarbanes-Oxley
System Software
1 151 (53.74%) Active Directory
2 21 (7.47%) VMware Infrastructure
3 10 (3.56%) XenApp
4 7 (2.49%) XenDesktop
5 6 (2.14%) Hyper-V
6 5 (1.78%) vSphere
7 3 (1.07%) VMware ESX
8 2 (0.71%) Microsoft App-V
8 2 (0.71%) Terminal Services
9 1 (0.36%) BitLocker
9 1 (0.36%) VMware Workstation
9 1 (0.36%) Xen
Systems Management
1 20 (7.12%) SCCM
2 9 (3.20%) Backup Exec
3 4 (1.42%) SCOM
4 2 (0.71%) Cisco UCCX
4 2 (0.71%) OpenView
4 2 (0.71%) XenMobile
5 1 (0.36%) Cisco CUCM
5 1 (0.36%) Control-M
5 1 (0.36%) DameWare
5 1 (0.36%) HP SIM
5 1 (0.36%) NetBackup
5 1 (0.36%) OVSD
5 1 (0.36%) SCOrch
5 1 (0.36%) WSUS
Vendors
1 104 (37.01%) Microsoft
2 55 (19.57%) Citrix
3 43 (15.30%) Cisco
4 27 (9.61%) VMware
5 20 (7.12%) Apple
6 13 (4.63%) HP
7 12 (4.27%) Lotus
8 10 (3.56%) Bloomberg
8 10 (3.56%) Reuters
9 9 (3.20%) Symantec
10 8 (2.85%) Avaya
11 7 (2.49%) Remedy
12 5 (1.78%) Dell
12 5 (1.78%) Red Hat
12 5 (1.78%) SAP
13 4 (1.42%) CheckPoint
13 4 (1.42%) iManage
13 4 (1.42%) LANDesk
13 4 (1.42%) ServiceNow
14 3 (1.07%) Retalix
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