The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 314 276 244
Rank change year-on-year
-38 -32
Contract jobs requiring a 2nd Line Support 123 174 205
As % of all contract IT jobs located in London 0.54% 0.74% 0.84%
As % of the Job Titles category 0.57% 0.78% 0.89%
Number of daily rates quoted 79 106 108
Median daily rate £163 £175 £151
Median daily rate % change year-on-year
-7.14% +15.70%
90% offered a daily rate of more than £105 £120 £120
10% offered a daily rate of more than £250 £250 £225
UK excluding London median daily rate £150 £168 £160
% change year-on-year
-10.44% +4.68%
Number of hourly rates quoted 13 28 43
Median hourly rate £17.00 £17.50 £17.50
Median hourly rate % change year-on-year
-2.85% -
90% offered a hourly rate of more than £13.00 £12.90 £12.50
10% offered a hourly rate of more than £21.60 £42.40 £95.50
UK excluding London median hourly rate £15.00 £15.26 £14.00
% change year-on-year
-1.70% +9.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21551 22395 23085
As % of all contract IT jobs located in London 94.91% 94.71% 95.02%
Number of daily rates quoted 15332 15718 15678
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 254 329 439
Median hourly rate £17.50 £18.50 £17.50
Median hourly rate % change year-on-year
-5.40% +5.71%
90% offered a hourly rate of more than £11.00 £12.50 £11.00
10% offered a hourly rate of more than £50.00 £43.60 £45.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 27 August 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 27 August 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 7 £150 -18.91% 8
Brentford - 2 £145 -
Canary Wharf +3 1 £100 -
Uxbridge -3 1 - -
Paddington - 1 - -
Chiswick - 1 - -
Croydon - 1 £111 -
Enfield - 1 £105 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 27 August 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 181 (68.30%) Windows
2 146 (55.09%) Active Directory
3 106 (40.00%) Microsoft
4 98 (36.98%) Windows 7
5 89 (33.58%) MS Office
6 71 (26.79%) MS Excel
7 58 (21.89%) Office 365
8 52 (19.62%) ITIL
9 50 (18.87%) Windows Server
10 45 (16.98%) Windows 8
11 40 (15.09%) Citrix
12 32 (12.08%) Windows 10
12 32 (12.08%) Blackberry
13 31 (11.70%) MS Exchange
14 26 (9.81%) Windows Server 2008
15 24 (9.06%) Windows Server 2012
15 24 (9.06%) Cisco
16 22 (8.30%) TCP/IP
16 22 (8.30%) Mac OS X
17 21 (7.92%) Windows XP
17 21 (7.92%) VMware
18 20 (7.55%) Migration
18 20 (7.55%) Incident Management
19 18 (6.79%) Apple
19 18 (6.79%) Finance
20 17 (6.42%) SCCM
21 16 (6.04%) Windows Server 2003
22 15 (5.66%) Lotus
22 15 (5.66%) Service Management
22 15 (5.66%) CRM

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (11.70%) MS Exchange
2 15 (5.66%) IBM Notes
2 15 (5.66%) SharePoint
3 14 (5.28%) Exchange Server 2010
4 12 (4.53%) Skype for Business
5 9 (3.40%) Blackberry Enterprise Server
6 6 (2.26%) Exchange Server 2013
7 4 (1.51%) Exchange Server 2003
7 4 (1.51%) Exchange Server 2007
8 2 (0.75%) CMS
8 2 (0.75%) SharePoint Server
9 1 (0.38%) Drupal
9 1 (0.38%) Joomla!
9 1 (0.38%) WebLogic
9 1 (0.38%) WordPress
Applications
1 89 (33.58%) MS Office
2 71 (26.79%) MS Excel
3 3 (1.13%) MS PowerPoint
4 2 (0.75%) Adobe Illustrator
4 2 (0.75%) InDesign
4 2 (0.75%) SOLIDWORKS
5 1 (0.38%) Acrobat
5 1 (0.38%) Adobe Creative Suite
5 1 (0.38%) Photoshop
Business Applications
1 9 (3.40%) Dynamics CRM
2 4 (1.51%) Eikon
2 4 (1.51%) RMDS
3 1 (0.38%) Dynamics GP
3 1 (0.38%) Remedy ITSM
Cloud Services
1 58 (21.89%) Office 365
2 11 (4.15%) Yammer
3 10 (3.77%) Microsoft Azure
3 10 (3.77%) OneDrive
4 7 (2.64%) Azure Active Directory
5 2 (0.75%) Google Drive
6 1 (0.38%) Adobe Creative Cloud
6 1 (0.38%) Google Apps
6 1 (0.38%) SaaS
Communications & Networking
1 22 (8.30%) TCP/IP
2 13 (4.91%) DHCP
3 12 (4.53%) DNS
3 12 (4.53%) Firewall
3 12 (4.53%) VoIP
3 12 (4.53%) Wireless
4 11 (4.15%) LAN
5 10 (3.77%) Skype
6 9 (3.40%) Internet
6 9 (3.40%) VPN
6 9 (3.40%) WAN
7 5 (1.89%) Wi-Fi
8 4 (1.51%) Network Security
8 4 (1.51%) SAN
9 3 (1.13%) Remote Desktop
10 1 (0.38%) Cisco ASA
10 1 (0.38%) Cisco IOS
10 1 (0.38%) Extranet
10 1 (0.38%) NAS
10 1 (0.38%) VLAN
Database & Business Intelligence
1 10 (3.77%) SQL Server
2 1 (0.38%) BusinessObjects
2 1 (0.38%) Oracle Database
2 1 (0.38%) SQL Server 2008
Development Applications
1 2 (0.75%) JIRA
2 1 (0.38%) ClearQuest
2 1 (0.38%) Dreamweaver
General
1 18 (6.79%) Finance
2 12 (4.53%) Legal
2 12 (4.53%) Retail
3 9 (3.40%) Banking
4 7 (2.64%) Front Office
5 6 (2.26%) Law
6 4 (1.51%) Retail Banking
7 3 (1.13%) Investment Banking
8 2 (0.75%) Advertising
8 2 (0.75%) Billing
8 2 (0.75%) Local Government
8 2 (0.75%) Pharmaceutical
8 2 (0.75%) Publishing
8 2 (0.75%) Telecoms
9 1 (0.38%) Back Office
9 1 (0.38%) Financial Institution
9 1 (0.38%) French Language
9 1 (0.38%) Indonesian Language
9 1 (0.38%) Manufacturing
9 1 (0.38%) Marketing
Libraries, Frameworks & Software Standards
1 4 (1.51%) FIX Protocol
1 4 (1.51%) Rendezvous
2 3 (1.13%) CSS
2 3 (1.13%) HTML
3 2 (0.75%) Web Services
4 1 (0.38%) .NET
4 1 (0.38%) ADO
4 1 (0.38%) Apache Flex
4 1 (0.38%) J2EE
4 1 (0.38%) JSP
4 1 (0.38%) XML
Miscellaneous
1 32 (12.08%) Blackberry
2 12 (4.53%) Smartphone
3 10 (3.77%) iPhone
4 8 (3.02%) NHS
4 8 (3.02%) Video Conferencing
5 7 (2.64%) iPad
6 6 (2.26%) Analytical Skills
7 5 (1.89%) Management Information System
8 4 (1.51%) Foreign Exchange (FX)
8 4 (1.51%) SCADA
9 3 (1.13%) Digital Media
9 3 (1.13%) Driving Licence
10 2 (0.75%) Computer Science
10 2 (0.75%) Data Centre
10 2 (0.75%) Derivative
10 2 (0.75%) Fixed Income
11 1 (0.38%) Device Driver
11 1 (0.38%) EPoS
11 1 (0.38%) Statistics
11 1 (0.38%) Thin Client
Operating Systems
1 181 (68.30%) Windows
2 98 (36.98%) Windows 7
3 50 (18.87%) Windows Server
4 45 (16.98%) Windows 8
5 32 (12.08%) Windows 10
6 26 (9.81%) Windows Server 2008
7 24 (9.06%) Windows Server 2012
8 22 (8.30%) Mac OS X
9 21 (7.92%) Windows XP
10 16 (6.04%) Windows Server 2003
11 10 (3.77%) Android
11 10 (3.77%) Linux
12 9 (3.40%) Mac OS
13 5 (1.89%) Apple iOS
13 5 (1.89%) Unix
14 2 (0.75%) CentOS
14 2 (0.75%) Windows 2000 Server
15 1 (0.38%) Red Hat Enterprise Linux
Processes & Methodologies
1 52 (19.62%) ITIL
2 20 (7.55%) Incident Management
2 20 (7.55%) Migration
3 15 (5.66%) CRM
3 15 (5.66%) Service Management
4 14 (5.28%) Problem Management
5 10 (3.77%) Root Cause Analysis
6 6 (2.26%) Disaster Recovery
6 6 (2.26%) Service Delivery
7 5 (1.89%) Data Protection
7 5 (1.89%) Information Security
7 5 (1.89%) ITIL V3
7 5 (1.89%) ITSM
8 4 (1.51%) Algorithmic Trading
8 4 (1.51%) Electronic Trading
8 4 (1.51%) ERP
8 4 (1.51%) Knowledge Management
8 4 (1.51%) Market Making
8 4 (1.51%) Mobile Device Management
8 4 (1.51%) Release Management
Programming Languages
1 10 (3.77%) SQL
2 6 (2.26%) C
3 5 (1.89%) JavaScript
3 5 (1.89%) PHP
4 4 (1.51%) Java
4 4 (1.51%) Python
5 3 (1.13%) PowerShell
6 1 (0.38%) C#
6 1 (0.38%) PL/SQL
6 1 (0.38%) VB
6 1 (0.38%) VB6
Qualifications
1 14 (5.28%) Security Cleared
2 11 (4.15%) ITIL Certification
3 8 (3.02%) Microsoft Certification
4 7 (2.64%) SC Cleared
5 6 (2.26%) Degree
6 5 (1.89%) MCP
7 4 (1.51%) CCNA
7 4 (1.51%) Cisco Certification
8 3 (1.13%) DBS Check
8 3 (1.13%) DV Cleared
8 3 (1.13%) ITIL Foundation Certificate
8 3 (1.13%) MCSE
9 2 (0.75%) A+ Certification
9 2 (0.75%) CTC Cleared
9 2 (0.75%) MCITP
9 2 (0.75%) MCTS
10 1 (0.38%) CCDP
10 1 (0.38%) CCIE
10 1 (0.38%) CCNP
10 1 (0.38%) MCSA
Quality Assurance & Compliance
1 15 (5.66%) SLA
2 3 (1.13%) HL7
System Software
1 146 (55.09%) Active Directory
2 14 (5.28%) VMware Infrastructure
3 9 (3.40%) Hyper-V
4 6 (2.26%) vSphere
5 5 (1.89%) Virtual Desktop
5 5 (1.89%) XenApp
5 5 (1.89%) XenDesktop
6 2 (0.75%) Virtual Servers
7 1 (0.38%) Microsoft App-V
7 1 (0.38%) Terminal Server
7 1 (0.38%) Terminal Services
7 1 (0.38%) Virtual Machines
7 1 (0.38%) VMware ESXi
Systems Management
1 17 (6.42%) SCCM
2 2 (0.75%) Backup Exec
2 2 (0.75%) Microsoft Clustering
2 2 (0.75%) WSUS
3 1 (0.38%) AirWatch
3 1 (0.38%) Casper Suite
3 1 (0.38%) DameWare
3 1 (0.38%) HP SIM
3 1 (0.38%) Malwarebytes
3 1 (0.38%) McAfee ePO
3 1 (0.38%) OpenView
3 1 (0.38%) OVSD
3 1 (0.38%) SCOM
3 1 (0.38%) SCOrch
Vendors
1 106 (40.00%) Microsoft
2 40 (15.09%) Citrix
3 24 (9.06%) Cisco
4 21 (7.92%) VMware
5 18 (6.79%) Apple
6 15 (5.66%) Lotus
7 11 (4.15%) HP
8 10 (3.77%) LANDesk
9 9 (3.40%) Google
10 8 (3.02%) Reuters
11 6 (2.26%) Bloomberg
11 6 (2.26%) Oracle
11 6 (2.26%) Remedy
12 5 (1.89%) Adobe
12 5 (1.89%) Sun
13 4 (1.51%) Currenex
13 4 (1.51%) Dell
13 4 (1.51%) Meraki
13 4 (1.51%) ServiceNow
13 4 (1.51%) TIBCO
London
Capita Resourcing - IT Resourcing
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London
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Rate: £300 per day
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