The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 290 251 250
Rank change year-on-year
-39 -1
Contract jobs requiring a 2nd Line Support 142 178 184
As % of all contract IT jobs located in London 0.64% 0.80% 0.81%
As % of the Job Titles category 0.68% 0.84% 0.85%
Number of daily rates quoted 98 82 83
Median daily rate £170 £163 £160
Median daily rate % change year-on-year
+4.61% +1.56%
90% offered a daily rate of more than £120 £110 £120
10% offered a daily rate of more than £265 £297 £293
UK excluding London median daily rate £150 £160 £150
% change year-on-year
-6.25% +6.66%
Number of hourly rates quoted 13 53 53
Median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year
-2.77% +2.85%
90% offered a hourly rate of more than £13.60 £14.20 £14.60
10% offered a hourly rate of more than £26.60 £23.30 £21.60
UK excluding London median hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20937 21092 21547
As % of all contract IT jobs located in London 94.91% 94.62% 94.99%
Number of daily rates quoted 15237 14541 15168
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £270
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 219 396 389
Median hourly rate £18.75 £19.00 £17.50
Median hourly rate % change year-on-year
-1.31% +8.57%
90% offered a hourly rate of more than £11.50 £12.50 £12.00
10% offered a hourly rate of more than £43.57 £55.00 £35.00
UK excluding London median hourly rate £17.50 £16.16 £16.50
% change year-on-year
+8.29% -2.06%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 27 May 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 27 May 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 9 £201 -14.36% 6
Hammersmith +6 4 £120 -22.58%
Enfield - 3 £150 -
Croydon -10 2 £100 -42.85% 1
Chiswick - 2 - -
Brentford +6 1 £140 -
Canary Wharf +4 1 - -
Bromley -14 1 £200 +66.66%
Grays - 1 £165 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 27 May 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 182 (68.94%) Windows
2 139 (52.65%) Active Directory
3 114 (43.18%) Windows 7
4 99 (37.50%) Microsoft
5 88 (33.33%) MS Office
6 62 (23.48%) MS Excel
7 52 (19.70%) ITIL
8 49 (18.56%) Windows Server
9 46 (17.42%) Citrix
10 41 (15.53%) Blackberry
11 37 (14.02%) Cisco
11 37 (14.02%) Finance
12 36 (13.64%) Office 365
12 36 (13.64%) Windows 8
13 35 (13.26%) MS Exchange
14 27 (10.23%) Windows Server 2008
15 24 (9.09%) VMware
15 24 (9.09%) TCP/IP
16 23 (8.71%) Windows XP
17 21 (7.95%) Legal
18 19 (7.20%) VMware Infrastructure
18 19 (7.20%) Windows Server 2012
18 19 (7.20%) Windows 10
18 19 (7.20%) WAN
19 18 (6.82%) LAN
19 18 (6.82%) Banking
20 17 (6.44%) Retail
20 17 (6.44%) Windows Server 2003
21 16 (6.06%) Apple
22 15 (5.68%) Firewall

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (13.26%) MS Exchange
2 14 (5.30%) Blackberry Enterprise Server
3 12 (4.55%) Skype for Business
4 11 (4.17%) SharePoint
5 10 (3.79%) Exchange Server 2010
5 10 (3.79%) IBM Notes
6 5 (1.89%) Exchange Server 2007
6 5 (1.89%) Exchange Server 2013
7 3 (1.14%) Exchange Server 2003
8 2 (0.76%) CMS
8 2 (0.76%) SharePoint Server
9 1 (0.38%) Drupal
9 1 (0.38%) Joomla!
9 1 (0.38%) SharePoint 2010
9 1 (0.38%) WordPress
Applications
1 88 (33.33%) MS Office
2 62 (23.48%) MS Excel
3 4 (1.52%) MS PowerPoint
4 1 (0.38%) Adobe Creative Suite
4 1 (0.38%) Photoshop
Business Applications
1 9 (3.41%) Dynamics CRM
2 5 (1.89%) Eikon
3 1 (0.38%) Dynamics AX
3 1 (0.38%) Dynamics GP
3 1 (0.38%) Remedy ITSM
Cloud Services
1 36 (13.64%) Office 365
2 7 (2.65%) OneDrive
2 7 (2.65%) Yammer
3 5 (1.89%) Microsoft Azure
4 3 (1.14%) Azure Active Directory
5 2 (0.76%) SaaS
6 1 (0.38%) Mimecast
Communications & Networking
1 24 (9.09%) TCP/IP
2 19 (7.20%) WAN
3 18 (6.82%) LAN
4 15 (5.68%) Firewall
5 11 (4.17%) DNS
5 11 (4.17%) Wireless
6 10 (3.79%) DHCP
6 10 (3.79%) Internet
7 9 (3.41%) Skype
8 6 (2.27%) VPN
8 6 (2.27%) Wi-Fi
9 5 (1.89%) IP Telephony
9 5 (1.89%) VoIP
10 4 (1.52%) Broadband
10 4 (1.52%) Network Security
11 2 (0.76%) ADSL
11 2 (0.76%) BGP
11 2 (0.76%) Cisco IPT
11 2 (0.76%) EIGRP
11 2 (0.76%) SAN
Database & Business Intelligence
1 7 (2.65%) SQL Server
2 1 (0.38%) BusinessObjects
2 1 (0.38%) Data Mining
2 1 (0.38%) Data Warehouse
Development Applications
1 1 (0.38%) Dreamweaver
1 1 (0.38%) JIRA
1 1 (0.38%) Subversion
General
1 37 (14.02%) Finance
2 21 (7.95%) Legal
3 18 (6.82%) Banking
4 17 (6.44%) Retail
5 15 (5.68%) Law
6 8 (3.03%) Financial Institution
7 7 (2.65%) Front Office
7 7 (2.65%) Investment Banking
8 5 (1.89%) Retail Banking
8 5 (1.89%) Telecoms
9 3 (1.14%) Publishing
10 2 (0.76%) Advertising
10 2 (0.76%) Back Office
11 1 (0.38%) Billing
11 1 (0.38%) French Language
11 1 (0.38%) Indonesian Language
11 1 (0.38%) Local Government
11 1 (0.38%) Manufacturing
11 1 (0.38%) Marketing
11 1 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.76%) CSS
1 2 (0.76%) HTML
2 1 (0.38%) SailPoint
2 1 (0.38%) Web Services
Miscellaneous
1 41 (15.53%) Blackberry
2 13 (4.92%) iPhone
3 12 (4.55%) Smartphone
3 12 (4.55%) Video Conferencing
4 7 (2.65%) iPad
5 6 (2.27%) Driving Licence
5 6 (2.27%) NHS
6 5 (1.89%) Analytical Skills
7 4 (1.52%) EPoS
8 3 (1.14%) Derivative
8 3 (1.14%) Digital Media
8 3 (1.14%) Fixed Income
8 3 (1.14%) Management Information System
9 2 (0.76%) BYOD
9 2 (0.76%) Computer Science
9 2 (0.76%) Data Centre
9 2 (0.76%) Fat Client
9 2 (0.76%) Handset
9 2 (0.76%) Hedge funds
9 2 (0.76%) Thin Client
Operating Systems
1 182 (68.94%) Windows
2 114 (43.18%) Windows 7
3 49 (18.56%) Windows Server
4 36 (13.64%) Windows 8
5 27 (10.23%) Windows Server 2008
6 23 (8.71%) Windows XP
7 19 (7.20%) Windows 10
7 19 (7.20%) Windows Server 2012
8 17 (6.44%) Windows Server 2003
9 13 (4.92%) Linux
9 13 (4.92%) Mac OS X
10 12 (4.55%) Android
11 5 (1.89%) Apple iOS
12 3 (1.14%) Red Hat Enterprise Linux
12 3 (1.14%) Unix
13 2 (0.76%) CentOS
13 2 (0.76%) Mac OS
13 2 (0.76%) Windows 2000 Server
14 1 (0.38%) SUSE
14 1 (0.38%) Windows Mobile
Processes & Methodologies
1 52 (19.70%) ITIL
2 14 (5.30%) Service Management
3 13 (4.92%) CRM
4 10 (3.79%) Root Cause Analysis
5 9 (3.41%) Problem Management
6 8 (3.03%) Migration
7 7 (2.65%) Incident Management
8 6 (2.27%) Asset Management
8 6 (2.27%) Information Security
9 5 (1.89%) ITIL V3
10 4 (1.52%) Disaster Recovery
10 4 (1.52%) ERP
10 4 (1.52%) Ticket Management
11 3 (1.14%) Change Management
11 3 (1.14%) Project Management
11 3 (1.14%) Release Management
11 3 (1.14%) Service Delivery
11 3 (1.14%) Web Development
12 2 (0.76%) Knowledge Management
12 2 (0.76%) Logistics
Programming Languages
1 9 (3.41%) SQL
2 5 (1.89%) JavaScript
2 5 (1.89%) PowerShell
3 4 (1.52%) C
3 4 (1.52%) Java
3 4 (1.52%) PHP
4 2 (0.76%) C#
5 1 (0.38%) Bash Shell
5 1 (0.38%) Perl
5 1 (0.38%) T-SQL
Qualifications
1 15 (5.68%) Microsoft Certification
2 13 (4.92%) Security Cleared
3 12 (4.55%) CCNA
3 12 (4.55%) Cisco Certification
4 9 (3.41%) Degree
5 8 (3.03%) ITIL Certification
6 7 (2.65%) SC Cleared
7 5 (1.89%) Citrix Certification
7 5 (1.89%) MCSA
8 4 (1.52%) CCA
8 4 (1.52%) CCNP
8 4 (1.52%) MCITP
8 4 (1.52%) MCSE
9 3 (1.14%) A+ Certification
9 3 (1.14%) DV Cleared
9 3 (1.14%) MCP
10 2 (0.76%) ITIL Foundation Certificate
10 2 (0.76%) MCTS
11 1 (0.38%) CCVP
11 1 (0.38%) MOS
Quality Assurance & Compliance
1 14 (5.30%) SLA
2 1 (0.38%) Sarbanes-Oxley
System Software
1 139 (52.65%) Active Directory
2 19 (7.20%) VMware Infrastructure
3 7 (2.65%) vSphere
4 5 (1.89%) XenApp
4 5 (1.89%) XenDesktop
5 3 (1.14%) VMware ESX
6 2 (0.76%) Hyper-V
6 2 (0.76%) Microsoft App-V
7 1 (0.38%) BitLocker
7 1 (0.38%) Terminal Server
7 1 (0.38%) Terminal Services
7 1 (0.38%) VMware Workstation
7 1 (0.38%) Xen
Systems Management
1 15 (5.68%) SCCM
2 5 (1.89%) Backup Exec
3 2 (0.76%) OpenView
3 2 (0.76%) WSUS
4 1 (0.38%) Casper Suite
4 1 (0.38%) Cisco CUCM
4 1 (0.38%) Control-M
4 1 (0.38%) DameWare
4 1 (0.38%) HP SIM
4 1 (0.38%) Malwarebytes
4 1 (0.38%) McAfee ePO
4 1 (0.38%) OVSD
4 1 (0.38%) SCOM
4 1 (0.38%) SCOrch
Vendors
1 99 (37.50%) Microsoft
2 46 (17.42%) Citrix
3 37 (14.02%) Cisco
4 24 (9.09%) VMware
5 16 (6.06%) Apple
6 14 (5.30%) HP
7 10 (3.79%) Lotus
8 9 (3.41%) Bloomberg
9 7 (2.65%) Avaya
9 7 (2.65%) Reuters
10 6 (2.27%) LANDesk
10 6 (2.27%) Remedy
11 5 (1.89%) Dell
11 5 (1.89%) ServiceNow
12 4 (1.52%) CheckPoint
12 4 (1.52%) Red Hat
12 4 (1.52%) Symantec
13 3 (1.14%) EMC
13 3 (1.14%) Intel Security
13 3 (1.14%) Juniper
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