The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 229 290 243
Rank change year-on-year
+61 -47
Contract jobs requiring a 2nd Line Support 183 123 189
As % of all contract IT jobs located in London 0.78% 0.51% 0.72%
As % of the Job Titles category 0.84% 0.55% 0.77%
Number of daily rates quoted 96 51 55
Average daily rate
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of your Daily Rate
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£143 £155 £150
Average daily rate % change year-on-year
-8.06% +3.33%
90% offered a daily rate of more than £120 £100 £105
10% offered a daily rate of more than £225 £213 £245
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 39 43 59
Average hourly rate £17.50 £18.00 £18.00
Average hourly rate % change year-on-year
-2.77% -
90% offered a hourly rate of more than £11.90 £11.66 £14.30
10% offered a hourly rate of more than £30.00 £24.00 £22.50
UK excluding London average hourly rate £14.00 £15.10 £14.25
% change year-on-year
-7.30% +5.98%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21859 22413 24498
As % of all contract IT jobs located in London 92.70% 92.41% 92.87%
Number of daily rates quoted 14991 15271 15886
Average daily rate £425 £450 £425
Average daily rate % change year-on-year
-5.55% +5.88%
90% offered a daily rate of more than £263 £275 £270
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 400 461 651
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.50 £13.00
10% offered a hourly rate of more than £45.00 £42.50 £42.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 28 July 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 28 July 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 46 £153 +3.38% 7
Docklands, London - 4 - -
Croydon +2 1 £140 -33.33% 2
Hounslow - 1 £168 -
Bromley - 1 £140 -
Canary Wharf - 1 - -
Sidcup - 1 - -
Surbiton - - - -
Uxbridge - - - -
West Drayton - - - -
Hammersmith - - - -
Wimbledon - - - -
Chislehurst - - - -
Bexley - - - -
Brentford - - - -
Kingston Upon Thames - - - -
Dagenham - - - -
Edgware - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 28 July 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 301 (87.25%) Windows
2 201 (58.26%) Windows 7
3 187 (54.20%) Active Directory
4 178 (51.59%) MS Office
5 143 (41.45%) Microsoft
6 135 (39.13%) Windows XP
7 94 (27.25%) MS Excel
8 84 (24.35%) Windows Server 2008
9 81 (23.48%) Blackberry
10 72 (20.87%) Citrix
11 70 (20.29%) ITIL
12 68 (19.71%) MS Exchange
13 67 (19.42%) Windows Server 2003
14 53 (15.36%) VMware
15 51 (14.78%) Cisco
16 50 (14.49%) Finance
17 39 (11.30%) DNS
18 34 (9.86%) VMware Infrastructure
19 33 (9.57%) SCCM
20 31 (8.99%) LAN
21 30 (8.70%) DHCP
21 30 (8.70%) TCP/IP
21 30 (8.70%) Exchange Server 2010
22 26 (7.54%) IBM Notes
22 26 (7.54%) Lotus
23 25 (7.25%) Exchange Server 2007
24 23 (6.67%) MCP
24 23 (6.67%) SharePoint
24 23 (6.67%) Wireless
25 22 (6.38%) VPN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 28 July 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (19.71%) MS Exchange
2 30 (8.70%) Exchange Server 2010
3 26 (7.54%) IBM Notes
4 25 (7.25%) Exchange Server 2007
5 23 (6.67%) SharePoint
6 21 (6.09%) Exchange Server 2003
7 18 (5.22%) Blackberry Enterprise Server
8 15 (4.35%) Lync
9 6 (1.74%) SharePoint 2010
10 4 (1.16%) WorkSite
11 2 (0.58%) CMS
12 1 (0.29%) Exchange Server 2000
12 1 (0.29%) IIS
12 1 (0.29%) Exchange Server 2013
Applications
1 178 (51.59%) MS Office
2 94 (27.25%) MS Excel
3 15 (4.35%) MS PowerPoint
4 9 (2.61%) MS Project
4 9 (2.61%) MS Visio
4 9 (2.61%) Acrobat
5 3 (0.87%) Photoshop
6 2 (0.58%) InDesign
7 1 (0.29%) AutoCAD
Business Applications
1 3 (0.87%) Cerner Millennium
1 3 (0.87%) Eikon
2 1 (0.29%) Agresso
2 1 (0.29%) assyst
Cloud Services
1 20 (5.80%) Office 365
2 4 (1.16%) Google Apps
Communications & Networking
1 39 (11.30%) DNS
2 31 (8.99%) LAN
3 30 (8.70%) DHCP
3 30 (8.70%) TCP/IP
4 23 (6.67%) Wireless
5 22 (6.38%) VPN
6 18 (5.22%) WAN
7 14 (4.06%) Internet
8 11 (3.19%) VoIP
9 9 (2.61%) Firewall
10 5 (1.45%) Cisco IOS
11 4 (1.16%) Intranet
12 3 (0.87%) SAN
12 3 (0.87%) Wi-Fi
13 2 (0.58%) IP Telephony
13 2 (0.58%) NAS
13 2 (0.58%) WLAN
13 2 (0.58%) Bluetooth
13 2 (0.58%) Broadband
13 2 (0.58%) 3G
Database & Business Intelligence
1 12 (3.48%) SQL Server
2 2 (0.58%) SQL Server 2005
2 2 (0.58%) SQL Server 2008
3 1 (0.29%) MS Access
3 1 (0.29%) EDRMS
3 1 (0.29%) EDMS
Development Applications
1 2 (0.58%) Team Foundation Server
2 1 (0.29%) Visual Studio
2 1 (0.29%) JIRA
General
1 50 (14.49%) Finance
2 21 (6.09%) Law
3 20 (5.80%) Banking
4 18 (5.22%) Retail
5 16 (4.64%) Legal
6 5 (1.45%) Back Office
7 4 (1.16%) Telecoms
8 3 (0.87%) Financial Institution
8 3 (0.87%) Advertising
8 3 (0.87%) Investment Banking
9 2 (0.58%) Games
10 1 (0.29%) Front Office
10 1 (0.29%) General Ledger
10 1 (0.29%) Marketing
10 1 (0.29%) French Language
Libraries, Frameworks & Software Standards
1 4 (1.16%) HTML
2 3 (0.87%) XML
3 1 (0.29%) Android SDK
3 1 (0.29%) .NET
3 1 (0.29%) J2EE
3 1 (0.29%) CSS
Miscellaneous
1 81 (23.48%) Blackberry
2 10 (2.90%) iPhone
3 8 (2.32%) iPad
4 7 (2.03%) Client/Server
5 6 (1.74%) NHS
5 6 (1.74%) Thin Client
5 6 (1.74%) Handset
5 6 (1.74%) Fat Client
6 5 (1.45%) Video Conferencing
7 4 (1.16%) Hedge funds
7 4 (1.16%) Management Information System
8 2 (0.58%) Computer Science
8 2 (0.58%) Smartphone
9 1 (0.29%) Taxonomies
9 1 (0.29%) E-Learning
9 1 (0.29%) Equities
9 1 (0.29%) PKI
9 1 (0.29%) GIS
9 1 (0.29%) Foreign Exchange (FX)
9 1 (0.29%) EPoS
Operating Systems
1 301 (87.25%) Windows
2 201 (58.26%) Windows 7
3 135 (39.13%) Windows XP
4 84 (24.35%) Windows Server 2008
5 67 (19.42%) Windows Server 2003
6 21 (6.09%) Linux
7 18 (5.22%) Windows Vista
8 16 (4.64%) Windows Server 2012
9 15 (4.35%) Windows 8
9 15 (4.35%) Android
10 14 (4.06%) Windows 2000
11 13 (3.77%) Mac OS X
12 7 (2.03%) Apple iOS
13 5 (1.45%) Mac OS
14 4 (1.16%) Windows Mobile
15 3 (0.87%) UNIX
15 3 (0.87%) Windows 2000 Server
16 1 (0.29%) Ubuntu
16 1 (0.29%) Windows NT
16 1 (0.29%) Windows Phone
Processes & Methodologies
1 70 (20.29%) ITIL
2 12 (3.48%) Service Management
2 12 (3.48%) Asset Management
2 12 (3.48%) Incident Management
3 9 (2.61%) Document Management
3 9 (2.61%) Change Management
4 6 (1.74%) ITIL V3
4 6 (1.74%) Software Deployment
5 5 (1.45%) Mobile Device Management
5 5 (1.45%) Project Management
5 5 (1.45%) Migration
5 5 (1.45%) BCP
5 5 (1.45%) Time Management
6 4 (1.16%) Configuration Management
7 3 (0.87%) Service Delivery
7 3 (0.87%) Disaster Recovery
7 3 (0.87%) ITIL V2
8 2 (0.58%) Identity Management
8 2 (0.58%) Risk Management
8 2 (0.58%) Information Security
Programming Languages
1 13 (3.77%) SQL
2 7 (2.03%) C
3 5 (1.45%) Java
4 4 (1.16%) PowerShell
5 2 (0.58%) Python
5 2 (0.58%) VBScript
5 2 (0.58%) JavaScript
6 1 (0.29%) C#
6 1 (0.29%) VC++
Qualifications
1 23 (6.67%) MCP
2 22 (6.38%) Microsoft Certification
3 15 (4.35%) MCSE
3 15 (4.35%) Security Cleared
4 8 (2.32%) MCSA
4 8 (2.32%) A+ Certification
5 7 (2.03%) ITIL Certification
5 7 (2.03%) SC Cleared
6 6 (1.74%) MCITP
7 5 (1.45%) MCTS
8 4 (1.16%) Degree
8 4 (1.16%) Cisco Certification
9 3 (0.87%) MCDST
10 2 (0.58%) DV Cleared
10 2 (0.58%) Network+ Certification
10 2 (0.58%) MOS
10 2 (0.58%) CCNA
11 1 (0.29%) PRINCE2 Certification
11 1 (0.29%) MCSM
11 1 (0.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (5.51%) SLA
2 3 (0.87%) ISO/IEC 27001
3 2 (0.58%) Sarbanes-Oxley
System Software
1 187 (54.20%) Active Directory
2 34 (9.86%) VMware Infrastructure
3 8 (2.32%) XenApp
4 5 (1.45%) vSphere
4 5 (1.45%) Terminal Services
4 5 (1.45%) VMware ESX
5 3 (0.87%) Microsoft App-V
6 2 (0.58%) VMware Server
6 2 (0.58%) Hyper-V
6 2 (0.58%) VMware ESXi
7 1 (0.29%) Terminal Server
Systems Management
1 33 (9.57%) SCCM
2 10 (2.90%) Symantec Enterprise Vault
3 6 (1.74%) Systems Management Server (SMS)
4 5 (1.45%) HP SIM
5 4 (1.16%) MIMEsweeper
6 3 (0.87%) Norton AntiVirus
7 2 (0.58%) HP Data Protector
7 2 (0.58%) ARCserve
7 2 (0.58%) NetBackup
7 2 (0.58%) Backup Exec
7 2 (0.58%) HP NNM
8 1 (0.29%) WSUS
8 1 (0.29%) DameWare
8 1 (0.29%) Cisco CUCM
Vendors
1 143 (41.45%) Microsoft
2 72 (20.87%) Citrix
3 53 (15.36%) VMware
4 51 (14.78%) Cisco
5 26 (7.54%) Lotus
6 21 (6.09%) Bloomberg
6 21 (6.09%) HP
7 15 (4.35%) Symantec
8 14 (4.06%) Apple
8 14 (4.06%) Adobe
9 12 (3.48%) Dell
10 11 (3.19%) AppSense
11 10 (2.90%) ION Trading
11 10 (2.90%) Kaspersky
11 10 (2.90%) MarketAxess
11 10 (2.90%) Murex
11 10 (2.90%) Salesforce.com
11 10 (2.90%) eSpeed
12 9 (2.61%) Sophos
13 8 (2.32%) SolarWinds
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