The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 242 275 258
Rank change year-on-year
+33 -17
Contract jobs requiring a 2nd Line Support 181 155 167
As % of all contract IT jobs located in London 0.75% 0.61% 0.65%
As % of the Job Titles category 0.81% 0.66% 0.70%
Number of daily rates quoted 92 68 54
Average daily rate
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of your Daily Rate
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£168 £175 £175
Average daily rate % change year-on-year
-4.28% -
90% offered a daily rate of more than £120 £125 £105
10% offered a daily rate of more than £286 £341 £300
UK excluding London average daily rate £160 £159 £154
% change year-on-year
+0.62% +3.41%
Number of hourly rates quoted 36 37 44
Average hourly rate £14.50 £19.50 £18.00
Average hourly rate % change year-on-year
-25.64% +8.33%
90% offered a hourly rate of more than £12.00 £13.80 £12.00
10% offered a hourly rate of more than £33.75 £24.00 £23.55
UK excluding London average hourly rate £14.75 £15.00 £14.00
% change year-on-year
-1.66% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22357 23435 23860
As % of all contract IT jobs located in London 92.26% 92.91% 93.01%
Number of daily rates quoted 15602 16136 15765
Average daily rate £425 £433 £435
Average daily rate % change year-on-year
-1.73% -0.57%
90% offered a daily rate of more than £270 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 425 417 578
Average hourly rate £17.50 £19.00 £19.40
Average hourly rate % change year-on-year
-7.89% -2.06%
90% offered a hourly rate of more than £11.50 £13.00 £12.00
10% offered a hourly rate of more than £42.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 1 October 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 1 October 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +19 42 £180 -5.26% 19
Docklands, London - 8 £135 -
Wembley - 2 £150 -
Croydon -9 1 £160 -52.59%
Hounslow - 1 - -
Kingston Upon Thames - - - -
Ruislip - - - -
Sidcup - - - -
Stanmore - - - - 1
Surbiton - - - -
Uxbridge - - - -
Bromley - - - -
Chiswick - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 330 (86.84%) Windows
2 217 (57.11%) Windows 7
3 203 (53.42%) Active Directory
4 171 (45.00%) MS Office
5 137 (36.05%) Microsoft
6 133 (35.00%) Windows XP
7 86 (22.63%) MS Excel
8 85 (22.37%) ITIL
9 81 (21.32%) Windows Server 2008
10 73 (19.21%) Citrix
11 72 (18.95%) Blackberry
12 61 (16.05%) Windows Server 2003
12 61 (16.05%) MS Exchange
13 60 (15.79%) Finance
14 51 (13.42%) VMware
15 48 (12.63%) Cisco
16 43 (11.32%) DNS
17 40 (10.53%) SCCM
18 36 (9.47%) DHCP
19 35 (9.21%) Linux
20 34 (8.95%) LAN
21 33 (8.68%) VMware Infrastructure
22 29 (7.63%) Exchange Server 2010
22 29 (7.63%) SharePoint
23 28 (7.37%) TCP/IP
23 28 (7.37%) VPN
24 27 (7.11%) IBM Notes
24 27 (7.11%) Lotus
25 25 (6.58%) SLA
26 24 (6.32%) HP

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (16.05%) MS Exchange
2 29 (7.63%) Exchange Server 2010
2 29 (7.63%) SharePoint
3 27 (7.11%) IBM Notes
4 24 (6.32%) Exchange Server 2007
5 18 (4.74%) Exchange Server 2003
6 17 (4.47%) Lync
7 15 (3.95%) Blackberry Enterprise Server
8 6 (1.58%) SharePoint 2010
9 4 (1.05%) Apache
10 3 (0.79%) IIS
11 2 (0.53%) WorkSite
12 1 (0.26%) SharePoint 2013
12 1 (0.26%) Exchange Server 2013
12 1 (0.26%) Lotus Domino
12 1 (0.26%) Exchange Server 2000
Applications
1 171 (45.00%) MS Office
2 86 (22.63%) MS Excel
3 14 (3.68%) MS PowerPoint
4 7 (1.84%) MS Visio
4 7 (1.84%) MS Project
4 7 (1.84%) Acrobat
5 3 (0.79%) Photoshop
6 2 (0.53%) InDesign
6 2 (0.53%) Adobe Creative Suite
7 1 (0.26%) AutoCAD
Business Applications
1 4 (1.05%) Cerner Millennium
2 3 (0.79%) Eikon
3 1 (0.26%) Markit EDM
3 1 (0.26%) Agresso
3 1 (0.26%) assyst
Cloud Services
1 18 (4.74%) Office 365
2 3 (0.79%) Amazon AWS
3 1 (0.26%) Google Apps
3 1 (0.26%) IaaS
3 1 (0.26%) SaaS
Communications & Networking
1 43 (11.32%) DNS
2 36 (9.47%) DHCP
3 34 (8.95%) LAN
4 28 (7.37%) TCP/IP
4 28 (7.37%) VPN
5 22 (5.79%) Wireless
6 20 (5.26%) Firewall
7 19 (5.00%) WAN
7 19 (5.00%) Internet
8 11 (2.89%) VoIP
9 7 (1.84%) Cisco IOS
10 6 (1.58%) Broadband
11 5 (1.32%) Cisco Nexus
11 5 (1.32%) WLAN
11 5 (1.32%) NetScreen
11 5 (1.32%) BIG-IP
12 4 (1.05%) Wi-Fi
12 4 (1.05%) Intranet
12 4 (1.05%) ADSL
13 3 (0.79%) NAS
Database & Business Intelligence
1 16 (4.21%) SQL Server
2 4 (1.05%) MySQL
3 2 (0.53%) SQL Server 2005
3 2 (0.53%) SQL Server 2008
4 1 (0.26%) Relational Database
4 1 (0.26%) Big Data
4 1 (0.26%) Oracle Database
4 1 (0.26%) RDBMS
4 1 (0.26%) MS Access
4 1 (0.26%) Crystal Reports
4 1 (0.26%) EDRMS
4 1 (0.26%) EDMS
Development Applications
1 4 (1.05%) JIRA
2 3 (0.79%) Team Foundation Server
3 1 (0.26%) Trac
3 1 (0.26%) Visual Studio
3 1 (0.26%) Subversion
General
1 60 (15.79%) Finance
2 18 (4.74%) Retail
3 17 (4.47%) Banking
4 9 (2.37%) Law
5 7 (1.84%) Legal
5 7 (1.84%) Financial Institution
6 4 (1.05%) Investment Banking
7 3 (0.79%) Telecoms
7 3 (0.79%) Marketing
8 2 (0.53%) French Language
8 2 (0.53%) Advertising
9 1 (0.26%) Games
9 1 (0.26%) Front Office
9 1 (0.26%) Back Office
9 1 (0.26%) General Ledger
Libraries, Frameworks & Software Standards
1 8 (2.11%) HTML
2 5 (1.32%) CSS
3 3 (0.79%) Web Services
3 3 (0.79%) XML
4 2 (0.53%) Application Packaging
5 1 (0.26%) Android SDK
5 1 (0.26%) .NET
5 1 (0.26%) ActiveX
5 1 (0.26%) X-Windows
Miscellaneous
1 72 (18.95%) Blackberry
2 14 (3.68%) Analytical Skills
3 11 (2.89%) Hedge funds
4 9 (2.37%) iPad
4 9 (2.37%) NHS
5 8 (2.11%) Client/Server
5 8 (2.11%) iPhone
6 4 (1.05%) Handset
6 4 (1.05%) Video Conferencing
7 3 (0.79%) Fat Client
7 3 (0.79%) Thin Client
7 3 (0.79%) Interactive TV
8 2 (0.53%) Computer Science
8 2 (0.53%) Smartphone
8 2 (0.53%) Management Information System
8 2 (0.53%) GIS
8 2 (0.53%) Equities
8 2 (0.53%) Foreign Exchange (FX)
9 1 (0.26%) New Media
9 1 (0.26%) Enterprise Software
Operating Systems
1 330 (86.84%) Windows
2 217 (57.11%) Windows 7
3 133 (35.00%) Windows XP
4 81 (21.32%) Windows Server 2008
5 61 (16.05%) Windows Server 2003
6 35 (9.21%) Linux
7 19 (5.00%) Windows 8
8 16 (4.21%) Mac OS X
9 15 (3.95%) Windows 2000
9 15 (3.95%) Windows Server 2012
9 15 (3.95%) Android
10 13 (3.42%) Windows Vista
11 11 (2.89%) Mac OS
12 9 (2.37%) UNIX
13 8 (2.11%) Apple iOS
14 5 (1.32%) Windows NT
15 3 (0.79%) Windows Mobile
16 2 (0.53%) Windows 2000 Server
17 1 (0.26%) Windows Phone
17 1 (0.26%) Ubuntu
Processes & Methodologies
1 85 (22.37%) ITIL
2 18 (4.74%) Incident Management
3 12 (3.16%) Service Management
4 11 (2.89%) Migration
4 11 (2.89%) Asset Management
5 6 (1.58%) Change Management
5 6 (1.58%) Network Management
5 6 (1.58%) Mobile Device Management
6 5 (1.32%) ITIL V3
6 5 (1.32%) Software Deployment
6 5 (1.32%) Time Management
7 4 (1.05%) Service Delivery
8 3 (0.79%) ITIL V2
8 3 (0.79%) User Acceptance Testing
8 3 (0.79%) BCP
8 3 (0.79%) Identity Management
8 3 (0.79%) Disaster Recovery
9 2 (0.53%) Agile Software Development
9 2 (0.53%) Information Security
9 2 (0.53%) Risk Management
Programming Languages
1 18 (4.74%) SQL
2 13 (3.42%) C
3 6 (1.58%) Java
4 5 (1.32%) Perl
5 4 (1.05%) PHP
5 4 (1.05%) PowerShell
6 2 (0.53%) JavaScript
7 1 (0.26%) C#
7 1 (0.26%) C++
7 1 (0.26%) VBScript
7 1 (0.26%) VB
7 1 (0.26%) VBA
7 1 (0.26%) PL/SQL
7 1 (0.26%) VC++
7 1 (0.26%) Python
7 1 (0.26%) PowerHouse
Qualifications
1 22 (5.79%) Security Cleared
2 20 (5.26%) MCP
3 15 (3.95%) Microsoft Certification
4 10 (2.63%) MCSE
5 9 (2.37%) SC Cleared
6 8 (2.11%) Cisco Certification
7 7 (1.84%) MCSA
8 4 (1.05%) A+ Certification
8 4 (1.05%) ITIL Certification
8 4 (1.05%) DV Cleared
9 3 (0.79%) MCTS
10 2 (0.53%) MOS
10 2 (0.53%) Degree
10 2 (0.53%) MCITP
10 2 (0.53%) MCDST
10 2 (0.53%) CCNA
10 2 (0.53%) ITIL Foundation Certificate
11 1 (0.26%) MCSM
11 1 (0.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (6.58%) SLA
2 3 (0.79%) ISO/IEC 27001
3 2 (0.53%) Sarbanes-Oxley
4 1 (0.26%) ISO/IEC 20000
System Software
1 203 (53.42%) Active Directory
2 33 (8.68%) VMware Infrastructure
3 8 (2.11%) XenApp
4 5 (1.32%) Terminal Services
5 4 (1.05%) VMware ESX
6 3 (0.79%) vSphere
7 2 (0.53%) Hyper-V
7 2 (0.53%) VMware ESXi
8 1 (0.26%) XenDesktop
8 1 (0.26%) Terminal Server
8 1 (0.26%) Microsoft App-V
Systems Management
1 40 (10.53%) SCCM
2 12 (3.16%) Symantec Enterprise Vault
3 5 (1.32%) HP SIM
4 4 (1.05%) Backup Exec
4 4 (1.05%) Nagios
4 4 (1.05%) Norton AntiVirus
4 4 (1.05%) Zenoss
5 3 (0.79%) MIMEsweeper
5 3 (0.79%) Systems Management Server (SMS)
6 2 (0.53%) WSUS
6 2 (0.53%) Cisco CUCM
6 2 (0.53%) Casper Suite
7 1 (0.26%) Control-M
7 1 (0.26%) Foglight
7 1 (0.26%) DameWare
7 1 (0.26%) HP NNM
Vendors
1 137 (36.05%) Microsoft
2 73 (19.21%) Citrix
3 51 (13.42%) VMware
4 48 (12.63%) Cisco
5 27 (7.11%) Lotus
6 24 (6.32%) HP
6 24 (6.32%) Bloomberg
7 19 (5.00%) Symantec
8 15 (3.95%) Apple
9 13 (3.42%) ION Trading
9 13 (3.42%) Murex
9 13 (3.42%) Salesforce.com
10 12 (3.16%) eSpeed
10 12 (3.16%) Adobe
10 12 (3.16%) AppSense
10 12 (3.16%) MarketAxess
11 11 (2.89%) Altiris
11 11 (2.89%) Dell
12 10 (2.63%) Kaspersky
13 9 (2.37%) Remedy
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