The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 316 269 243
Rank change year-on-year
-47 -26
Contract jobs requiring a 2nd Line Support 128 170 206
As % of all contract IT jobs located in London 0.56% 0.73% 0.85%
As % of the Job Titles category 0.59% 0.76% 0.90%
Number of daily rates quoted 85 99 107
Median daily rate £165 £180 £170
Median daily rate % change year-on-year
-8.33% +5.88%
90% offered a daily rate of more than £109 £120 £120
10% offered a daily rate of more than £500 £256 £275
UK excluding London median daily rate £150 £158 £160
% change year-on-year
-4.76% -1.56%
Number of hourly rates quoted 13 32 41
Median hourly rate £15.00 £15.00 £16.50
Median hourly rate % change year-on-year
- -9.09%
90% offered a hourly rate of more than £11.70 £11.20 £11.50
10% offered a hourly rate of more than £17.80 £21.65 £30.00
UK excluding London median hourly rate £15.00 £15.00 £15.00
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21646 22266 22990
As % of all contract IT jobs located in London 94.78% 94.99% 94.92%
Number of daily rates quoted 15388 15710 15942
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £270
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 276 349 435
Median hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.50 £12.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 28 September 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 9 £189 +1.34% 3
Uxbridge +1 1 - -
Canary Wharf -2 1 £100 -37.50%
Lewisham - 1 £185 -
Paddington - 1 - -
Brentford - 1 £145 -
Enfield - 1 £105 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 September 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 188 (71.76%) Windows
2 150 (57.25%) Active Directory
3 112 (42.75%) Microsoft
4 97 (37.02%) Windows 7
5 90 (34.35%) MS Office
6 66 (25.19%) MS Excel
7 62 (23.66%) Office 365
8 52 (19.85%) Windows Server
9 51 (19.47%) ITIL
10 48 (18.32%) Windows 8
11 36 (13.74%) Citrix
12 34 (12.98%) Blackberry
12 34 (12.98%) Windows 10
13 32 (12.21%) MS Exchange
14 26 (9.92%) TCP/IP
14 26 (9.92%) Mac OS X
15 25 (9.54%) Migration
16 23 (8.78%) Finance
16 23 (8.78%) Windows XP
17 22 (8.40%) Cisco
18 21 (8.02%) VMware
19 20 (7.63%) Lotus
19 20 (7.63%) SharePoint
19 20 (7.63%) IBM Notes
19 20 (7.63%) Incident Management
20 19 (7.25%) Windows Server 2008
21 18 (6.87%) iPhone
21 18 (6.87%) SCCM
21 18 (6.87%) Skype for Business
21 18 (6.87%) Windows Server 2012

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.21%) MS Exchange
2 20 (7.63%) IBM Notes
2 20 (7.63%) SharePoint
3 18 (6.87%) Skype for Business
4 16 (6.11%) Exchange Server 2010
5 10 (3.82%) Blackberry Enterprise Server
6 7 (2.67%) Exchange Server 2013
7 6 (2.29%) Exchange Server 2007
8 4 (1.53%) Exchange Server 2003
9 3 (1.15%) CMS
10 2 (0.76%) SharePoint Server
11 1 (0.38%) Drupal
11 1 (0.38%) Joomla!
11 1 (0.38%) WebLogic
11 1 (0.38%) WordPress
Applications
1 90 (34.35%) MS Office
2 66 (25.19%) MS Excel
3 3 (1.15%) MS PowerPoint
4 2 (0.76%) Adobe Illustrator
4 2 (0.76%) InDesign
4 2 (0.76%) SOLIDWORKS
5 1 (0.38%) Acrobat
5 1 (0.38%) Adobe Creative Suite
5 1 (0.38%) Photoshop
Business Applications
1 10 (3.82%) RMDS
2 7 (2.67%) Eikon
3 2 (0.76%) Dynamics CRM
4 1 (0.38%) Dynamics GP
4 1 (0.38%) Remedy ITSM
Cloud Services
1 62 (23.66%) Office 365
2 15 (5.73%) Microsoft Azure
2 15 (5.73%) Yammer
3 14 (5.34%) OneDrive
4 12 (4.58%) Azure Active Directory
5 2 (0.76%) Google Drive
6 1 (0.38%) Adobe Creative Cloud
6 1 (0.38%) Google Apps
6 1 (0.38%) SaaS
Communications & Networking
1 26 (9.92%) TCP/IP
2 14 (5.34%) LAN
2 14 (5.34%) Skype
3 12 (4.58%) DHCP
3 12 (4.58%) DNS
3 12 (4.58%) Wireless
4 10 (3.82%) Internet
4 10 (3.82%) VoIP
4 10 (3.82%) VPN
4 10 (3.82%) WAN
5 9 (3.44%) Firewall
6 4 (1.53%) Network Security
6 4 (1.53%) Remote Desktop
7 3 (1.15%) SAN
7 3 (1.15%) Wi-Fi
8 2 (0.76%) IP Telephony
8 2 (0.76%) WLAN
9 1 (0.38%) Cisco ASA
9 1 (0.38%) Cisco IOS
9 1 (0.38%) VLAN
Database & Business Intelligence
1 12 (4.58%) SQL Server
2 1 (0.38%) Oracle Database
2 1 (0.38%) SQL Server 2008
Development Applications
1 2 (0.76%) JIRA
2 1 (0.38%) ClearQuest
2 1 (0.38%) Dreamweaver
General
1 23 (8.78%) Finance
2 17 (6.49%) Retail
3 14 (5.34%) Banking
4 13 (4.96%) Front Office
5 9 (3.44%) Legal
6 8 (3.05%) Retail Banking
7 3 (1.15%) Investment Banking
7 3 (1.15%) Law
8 2 (0.76%) Telecoms
9 1 (0.38%) Back Office
9 1 (0.38%) Billing
9 1 (0.38%) French Language
9 1 (0.38%) Indonesian Language
9 1 (0.38%) Local Government
9 1 (0.38%) Marketing
9 1 (0.38%) Pharmaceutical
9 1 (0.38%) Private Banking
Libraries, Frameworks & Software Standards
1 10 (3.82%) FIX Protocol
1 10 (3.82%) Rendezvous
2 4 (1.53%) CSS
2 4 (1.53%) HTML
3 1 (0.38%) .NET
3 1 (0.38%) ADO
3 1 (0.38%) Apache Flex
3 1 (0.38%) J2EE
3 1 (0.38%) JSP
3 1 (0.38%) Web Services
3 1 (0.38%) XML
Miscellaneous
1 34 (12.98%) Blackberry
2 18 (6.87%) iPhone
3 14 (5.34%) Smartphone
4 12 (4.58%) iPad
5 10 (3.82%) Foreign Exchange (FX)
6 8 (3.05%) NHS
6 8 (3.05%) Video Conferencing
7 6 (2.29%) Analytical Skills
8 4 (1.53%) Digital Media
8 4 (1.53%) Driving Licence
8 4 (1.53%) Management Information System
8 4 (1.53%) SCADA
9 2 (0.76%) Computer Science
9 2 (0.76%) Data Centre
9 2 (0.76%) Derivative
9 2 (0.76%) Fixed Income
10 1 (0.38%) BYOD
10 1 (0.38%) Hedge funds
10 1 (0.38%) Private Cloud
10 1 (0.38%) Statistics
Operating Systems
1 188 (71.76%) Windows
2 97 (37.02%) Windows 7
3 52 (19.85%) Windows Server
4 48 (18.32%) Windows 8
5 34 (12.98%) Windows 10
6 26 (9.92%) Mac OS X
7 23 (8.78%) Windows XP
8 19 (7.25%) Windows Server 2008
9 18 (6.87%) Windows Server 2012
10 14 (5.34%) Windows Server 2003
11 12 (4.58%) Android
12 11 (4.20%) Linux
12 11 (4.20%) Unix
13 9 (3.44%) Mac OS
14 6 (2.29%) Apple iOS
15 2 (0.76%) CentOS
16 1 (0.38%) Red Hat Enterprise Linux
Processes & Methodologies
1 51 (19.47%) ITIL
2 25 (9.54%) Migration
3 20 (7.63%) Incident Management
4 15 (5.73%) Problem Management
5 14 (5.34%) Service Management
6 12 (4.58%) Disaster Recovery
7 10 (3.82%) Algorithmic Trading
7 10 (3.82%) Electronic Trading
7 10 (3.82%) Market Making
8 9 (3.44%) Root Cause Analysis
9 8 (3.05%) CRM
10 7 (2.67%) Release Management
11 6 (2.29%) Data Protection
11 6 (2.29%) Mobile Device Management
12 5 (1.91%) Asset Management
12 5 (1.91%) Information Security
12 5 (1.91%) ITIL V3
12 5 (1.91%) ITSM
12 5 (1.91%) Multi-Factor Authentication
12 5 (1.91%) Service Delivery
Programming Languages
1 15 (5.73%) SQL
2 10 (3.82%) Python
3 6 (2.29%) C
3 6 (2.29%) PowerShell
4 5 (1.91%) JavaScript
4 5 (1.91%) PHP
5 4 (1.53%) Java
6 1 (0.38%) C#
6 1 (0.38%) PL/SQL
6 1 (0.38%) Shell Script
6 1 (0.38%) VB
6 1 (0.38%) VB6
Qualifications
1 12 (4.58%) Degree
2 11 (4.20%) ITIL Certification
2 11 (4.20%) Security Cleared
3 8 (3.05%) Microsoft Certification
4 5 (1.91%) SC Cleared
5 4 (1.53%) DBS Check
5 4 (1.53%) MCP
6 3 (1.15%) CCNA
6 3 (1.15%) Cisco Certification
6 3 (1.15%) DV Cleared
6 3 (1.15%) MCITP
6 3 (1.15%) MCSE
7 2 (0.76%) A+ Certification
7 2 (0.76%) CTC Cleared
7 2 (0.76%) ITIL Foundation Certificate
7 2 (0.76%) MCTS
8 1 (0.38%) BPSS Clearance
8 1 (0.38%) NVQ Level 3
Quality Assurance & Compliance
1 17 (6.49%) SLA
2 3 (1.15%) HL7
System Software
1 150 (57.25%) Active Directory
2 14 (5.34%) VMware Infrastructure
3 9 (3.44%) Hyper-V
4 7 (2.67%) XenApp
5 6 (2.29%) vSphere
6 5 (1.91%) Virtual Desktop
7 4 (1.53%) XenDesktop
8 2 (0.76%) Virtual Servers
9 1 (0.38%) Microsoft App-V
9 1 (0.38%) Terminal Server
9 1 (0.38%) Terminal Services
9 1 (0.38%) Virtual Machines
9 1 (0.38%) VMware ESXi
Systems Management
1 18 (6.87%) SCCM
2 3 (1.15%) AirWatch
3 2 (0.76%) Backup Exec
3 2 (0.76%) Microsoft Clustering
3 2 (0.76%) WSUS
4 1 (0.38%) Casper Suite
4 1 (0.38%) DameWare
4 1 (0.38%) HP SIM
4 1 (0.38%) Malwarebytes
4 1 (0.38%) McAfee ePO
4 1 (0.38%) OpenView
4 1 (0.38%) OVSD
4 1 (0.38%) SCOM
4 1 (0.38%) SCOrch
Vendors
1 112 (42.75%) Microsoft
2 36 (13.74%) Citrix
3 22 (8.40%) Cisco
4 21 (8.02%) VMware
5 20 (7.63%) Lotus
6 17 (6.49%) Reuters
7 15 (5.73%) Apple
8 11 (4.20%) Oracle
9 10 (3.82%) Bloomberg
9 10 (3.82%) Currenex
9 10 (3.82%) FXall
9 10 (3.82%) HP
9 10 (3.82%) LANDesk
9 10 (3.82%) TIBCO
10 9 (3.44%) Google
11 5 (1.91%) Adobe
11 5 (1.91%) Sun
12 4 (1.53%) Remedy
13 3 (1.15%) Meraki
13 3 (1.15%) Mitel
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