The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 286 266 211
Rank change year-on-year
-20 -55
Contract jobs requiring a 2nd Line Support 135 167 236
As % of all contract IT jobs located in London 0.63% 0.74% 1.00%
As % of the Job Titles category 0.66% 0.78% 1.06%
Number of daily rates quoted 85 85 126
Median daily rate £175 £160 £175
Median daily rate % change year-on-year
+9.37% -8.57%
90% offered a daily rate of more than £130 £116 £130
10% offered a daily rate of more than £225 £269 £225
UK excluding London median daily rate £165 £160 £170
% change year-on-year
+3.12% -5.88%
Number of hourly rates quoted 16 39 59
Median hourly rate £16.00 £14.50 £15.00
Median hourly rate % change year-on-year
+10.34% -3.33%
90% offered a hourly rate of more than £12.75 £9.00 £12.00
10% offered a hourly rate of more than £92.00 £22.80 £22.05
UK excluding London median hourly rate £14.75 £15.50 £14.50
% change year-on-year
-4.83% +6.89%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20325 21355 22289
As % of all contract IT jobs located in London 94.64% 95.03% 94.91%
Number of daily rates quoted 14522 15109 16067
Median daily rate £475 £450 £435
Median daily rate % change year-on-year
+5.55% +3.44%
90% offered a daily rate of more than £299 £288 £255
10% offered a daily rate of more than £638 £625 £600
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 294 340 442
Median hourly rate £16.50 £17.50 £17.00
Median hourly rate % change year-on-year
-5.71% +2.94%
90% offered a hourly rate of more than £11.50 £10.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £37.00
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 10 December 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 10 December 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -19 16 £188 +22.95% 6
Brentford - 3 £160 -
Enfield - 2 - -
Hammersmith +5 1 £165 +22.22%
Uxbridge +2 1 £175 -26.31%
Croydon -19 1 - -
Docklands, London - 1 £150 -
Lewisham - 1 £185 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 10 December 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 199 (78.04%) Windows
2 149 (58.43%) Active Directory
3 104 (40.78%) Microsoft
3 104 (40.78%) MS Office
4 103 (40.39%) Windows 7
5 58 (22.75%) ITIL
5 58 (22.75%) MS Excel
6 55 (21.57%) Blackberry
7 47 (18.43%) Windows Server
8 45 (17.65%) Office 365
9 40 (15.69%) Windows 10
10 39 (15.29%) MS Exchange
11 38 (14.90%) Windows 8
12 33 (12.94%) Citrix
13 31 (12.16%) Mac OS X
14 28 (10.98%) VMware
15 27 (10.59%) Retail
15 27 (10.59%) Windows XP
16 26 (10.20%) IBM Notes
16 26 (10.20%) Lotus
17 25 (9.80%) Reuters
17 25 (9.80%) TCP/IP
18 23 (9.02%) Apple
18 23 (9.02%) iPhone
18 23 (9.02%) Skype for Business
19 22 (8.63%) VMware Infrastructure
19 22 (8.63%) SCCM
19 22 (8.63%) Banking
20 21 (8.24%) Exchange Server 2010
21 20 (7.84%) Finance

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (15.29%) MS Exchange
2 26 (10.20%) IBM Notes
3 23 (9.02%) Skype for Business
4 21 (8.24%) Exchange Server 2010
5 15 (5.88%) SharePoint
6 14 (5.49%) Blackberry Enterprise Server
7 12 (4.71%) Exchange Server 2007
8 10 (3.92%) Exchange Server 2013
9 2 (0.78%) CMS
9 2 (0.78%) Exchange Server 2003
10 1 (0.39%) IIS
10 1 (0.39%) SharePoint 2010
10 1 (0.39%) WebLogic
Applications
1 104 (40.78%) MS Office
2 58 (22.75%) MS Excel
3 3 (1.18%) MS PowerPoint
4 2 (0.78%) Adobe Illustrator
4 2 (0.78%) InDesign
4 2 (0.78%) SOLIDWORKS
5 1 (0.39%) Acrobat
Business Applications
1 12 (4.71%) Eikon
2 10 (3.92%) RMDS
3 1 (0.39%) Dynamics CRM
3 1 (0.39%) Lorenzo
3 1 (0.39%) Remedy ITSM
Cloud Services
1 45 (17.65%) Office 365
2 10 (3.92%) Microsoft Azure
2 10 (3.92%) OneDrive
2 10 (3.92%) Yammer
3 9 (3.53%) Azure Active Directory
4 2 (0.78%) Google Drive
5 1 (0.39%) Adobe Creative Cloud
5 1 (0.39%) G Suite
Communications & Networking
1 25 (9.80%) TCP/IP
2 19 (7.45%) DHCP
2 19 (7.45%) DNS
3 15 (5.88%) LAN
4 14 (5.49%) Skype
5 12 (4.71%) Wireless
6 9 (3.53%) WAN
7 8 (3.14%) Internet
8 6 (2.35%) SAN
8 6 (2.35%) VoIP
8 6 (2.35%) Wi-Fi
9 5 (1.96%) Firewall
9 5 (1.96%) VPN
10 4 (1.57%) IP Telephony
11 3 (1.18%) PBX
11 3 (1.18%) Remote Desktop
12 2 (0.78%) PCoIP
12 2 (0.78%) SNMP
12 2 (0.78%) VLAN
12 2 (0.78%) WLAN
Database & Business Intelligence
1 13 (5.10%) SQL Server
2 3 (1.18%) Crystal Reports
3 2 (0.78%) MS Access
4 1 (0.39%) BusinessObjects
4 1 (0.39%) Electronic Patient Records
4 1 (0.39%) InterSystems Cache
4 1 (0.39%) Oracle Database
4 1 (0.39%) SQL Server 2008
Development Applications
1 3 (1.18%) JIRA
2 1 (0.39%) ClearQuest
General
1 27 (10.59%) Retail
2 22 (8.63%) Banking
3 20 (7.84%) Finance
4 16 (6.27%) Legal
5 14 (5.49%) Law
6 13 (5.10%) Retail Banking
7 10 (3.92%) Front Office
8 3 (1.18%) Telecoms
9 2 (0.78%) Investment Banking
10 1 (0.39%) Billing
10 1 (0.39%) Games
10 1 (0.39%) Local Government
10 1 (0.39%) Pharmaceutical
10 1 (0.39%) Private Banking
Libraries, Frameworks & Software Standards
1 10 (3.92%) FIX Protocol
1 10 (3.92%) Rendezvous
2 3 (1.18%) CSS
2 3 (1.18%) HTML
3 1 (0.39%) .NET
3 1 (0.39%) ADO
3 1 (0.39%) Apache Flex
3 1 (0.39%) J2EE
3 1 (0.39%) JSP
3 1 (0.39%) Web Services
3 1 (0.39%) XML
Miscellaneous
1 55 (21.57%) Blackberry
2 23 (9.02%) iPhone
3 19 (7.45%) iPad
4 10 (3.92%) Foreign Exchange (FX)
4 10 (3.92%) Smartphone
5 9 (3.53%) Video Conferencing
6 7 (2.75%) Analytical Skills
7 4 (1.57%) SCADA
8 3 (1.18%) Driving Licence
8 3 (1.18%) NHS
9 2 (0.78%) Data Centre
9 2 (0.78%) Fat Client
9 2 (0.78%) Management Information System
9 2 (0.78%) Thin Client
10 1 (0.39%) BYOD
10 1 (0.39%) Computer Science
10 1 (0.39%) Digital Media
10 1 (0.39%) Enterprise Software
10 1 (0.39%) Online Banking
10 1 (0.39%) Statistics
Operating Systems
1 199 (78.04%) Windows
2 103 (40.39%) Windows 7
3 47 (18.43%) Windows Server
4 40 (15.69%) Windows 10
5 38 (14.90%) Windows 8
6 31 (12.16%) Mac OS X
7 27 (10.59%) Windows XP
8 19 (7.45%) Windows Server 2003
9 17 (6.67%) Windows Server 2008
10 14 (5.49%) Windows Server 2012
11 13 (5.10%) Android
11 13 (5.10%) Mac OS
12 11 (4.31%) Unix
13 5 (1.96%) Apple iOS
13 5 (1.96%) Linux
14 2 (0.78%) Windows Vista
15 1 (0.39%) CentOS
Processes & Methodologies
1 58 (22.75%) ITIL
2 19 (7.45%) Migration
3 16 (6.27%) Incident Management
4 14 (5.49%) Service Management
5 12 (4.71%) Problem Management
6 10 (3.92%) Algorithmic Trading
6 10 (3.92%) Electronic Trading
6 10 (3.92%) Market Making
7 8 (3.14%) Disaster Recovery
8 7 (2.75%) Asset Management
8 7 (2.75%) Mobile Device Management
8 7 (2.75%) Release Management
9 6 (2.35%) Root Cause Analysis
10 5 (1.96%) ITSM
11 4 (1.57%) Data Protection
11 4 (1.57%) Information Security
11 4 (1.57%) ITIL V3
11 4 (1.57%) Knowledge Management
11 4 (1.57%) Service Delivery
12 3 (1.18%) Transition Management
Programming Languages
1 15 (5.88%) SQL
2 10 (3.92%) Python
3 6 (2.35%) PowerShell
4 3 (1.18%) VB
4 3 (1.18%) VB6
5 2 (0.78%) C
5 2 (0.78%) VBScript
6 1 (0.39%) Java
6 1 (0.39%) PHP
6 1 (0.39%) PL/SQL
6 1 (0.39%) Shell Script
Qualifications
1 16 (6.27%) ITIL Certification
2 13 (5.10%) Degree
3 7 (2.75%) Microsoft Certification
4 6 (2.35%) DBS Check
4 6 (2.35%) MCP
5 4 (1.57%) Security Cleared
6 3 (1.18%) MCSE
7 2 (0.78%) ITIL Foundation Certificate
7 2 (0.78%) MCITP
7 2 (0.78%) MCSA
8 1 (0.39%) BPSS Clearance
8 1 (0.39%) CCNA
8 1 (0.39%) Cisco Certification
8 1 (0.39%) CTC Cleared
8 1 (0.39%) DV Cleared
8 1 (0.39%) ECDL
8 1 (0.39%) NVQ Level 3
Quality Assurance & Compliance
1 14 (5.49%) SLA
2 4 (1.57%) HL7
3 1 (0.39%) DICOM
System Software
1 149 (58.43%) Active Directory
2 22 (8.63%) VMware Infrastructure
3 15 (5.88%) Hyper-V
4 6 (2.35%) XenApp
5 5 (1.96%) Virtual Desktop
5 5 (1.96%) vSphere
6 3 (1.18%) XenDesktop
7 2 (0.78%) Microsoft App-V
7 2 (0.78%) Virtual Servers
8 1 (0.39%) Terminal Services
8 1 (0.39%) VMware ESXi
8 1 (0.39%) VMware Workstation
8 1 (0.39%) XenServer
Systems Management
1 22 (8.63%) SCCM
2 7 (2.75%) AirWatch
3 2 (0.78%) Microsoft Clustering
3 2 (0.78%) WSUS
4 1 (0.39%) Backup Exec
4 1 (0.39%) Casper Suite
4 1 (0.39%) Microsoft Data Protection Manager
4 1 (0.39%) Sysprep
4 1 (0.39%) ThinApp
Vendors
1 104 (40.78%) Microsoft
2 33 (12.94%) Citrix
3 28 (10.98%) VMware
4 26 (10.20%) Lotus
5 25 (9.80%) Reuters
6 23 (9.02%) Apple
7 19 (7.45%) Cisco
8 18 (7.06%) Bloomberg
9 14 (5.49%) HP
10 11 (4.31%) Oracle
11 10 (3.92%) Currenex
11 10 (3.92%) FXall
11 10 (3.92%) Google
11 10 (3.92%) LANDesk
11 10 (3.92%) TIBCO
12 6 (2.35%) Remedy
13 4 (1.57%) Adobe
13 4 (1.57%) Avaya
13 4 (1.57%) Dell
13 4 (1.57%) Sun
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