The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 314 244 230
Rank change year-on-year
-70 -14
Contract jobs requiring a 2nd Line Support 118 189 204
As % of all contract IT jobs located in London 0.53% 0.80% 0.89%
As % of the Job Titles category 0.56% 0.84% 0.94%
Number of daily rates quoted 83 103 104
Median daily rate £150 £165 £150
Median daily rate % change year-on-year
-9.09% +10.00%
90% offered a daily rate of more than £110 £113 £120
10% offered a daily rate of more than £265 £297 £225
UK excluding London median daily rate £150 £171 £160
% change year-on-year
-12.40% +7.03%
Number of hourly rates quoted 12 39 48
Median hourly rate £18.10 £18.00 £17.42
Median hourly rate % change year-on-year
+0.55% +3.35%
90% offered a hourly rate of more than £14.10 £13.40 £11.85
10% offered a hourly rate of more than £27.50 £40.40 £26.50
UK excluding London median hourly rate £15.00 £15.00 £14.00
% change year-on-year
- +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21061 22369 21797
As % of all contract IT jobs located in London 95.05% 94.77% 95.14%
Number of daily rates quoted 15089 15700 14988
Median daily rate £455 £443 £425
Median daily rate % change year-on-year
+2.82% +4.11%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 222 376 408
Median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year
-2.77% +2.85%
90% offered a hourly rate of more than £11.00 £11.78 £11.00
10% offered a hourly rate of more than £50.00 £52.17 £41.45
UK excluding London median hourly rate £16.50 £16.16 £16.20
% change year-on-year
+2.10% -0.24%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 23 July 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 23 July 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +15 8 £175 -20.45% 6
Brentford +5 3 £145 - 1
Croydon - 3 £105 - 2
Hammersmith +4 2 £120 -22.58%
Chiswick - 2 - -
Enfield - 2 £150 - 1
Canary Wharf +4 1 - -
Paddington - 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 July 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 178 (67.68%) Windows
2 147 (55.89%) Active Directory
3 117 (44.49%) Microsoft
4 105 (39.92%) Windows 7
5 93 (35.36%) MS Office
6 73 (27.76%) MS Excel
7 62 (23.57%) ITIL
8 50 (19.01%) Windows Server
9 49 (18.63%) Office 365
9 49 (18.63%) Windows 8
9 49 (18.63%) Citrix
10 34 (12.93%) MS Exchange
10 34 (12.93%) Blackberry
11 30 (11.41%) Cisco
12 29 (11.03%) Windows Server 2008
13 28 (10.65%) Windows 10
14 26 (9.89%) Finance
15 25 (9.51%) Windows Server 2012
16 23 (8.75%) Mac OS X
17 21 (7.98%) VMware
18 20 (7.60%) TCP/IP
19 19 (7.22%) Apple
20 17 (6.46%) Service Management
20 17 (6.46%) Windows XP
21 16 (6.08%) SLA
21 16 (6.08%) Firewall
21 16 (6.08%) VMware Infrastructure
22 15 (5.70%) HP
22 15 (5.70%) WAN
22 15 (5.70%) LAN

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (12.93%) MS Exchange
2 13 (4.94%) SharePoint
3 12 (4.56%) Exchange Server 2010
3 12 (4.56%) Skype for Business
4 11 (4.18%) Blackberry Enterprise Server
5 8 (3.04%) IBM Notes
6 6 (2.28%) Exchange Server 2013
7 4 (1.52%) Exchange Server 2003
7 4 (1.52%) Exchange Server 2007
8 2 (0.76%) SharePoint Server
9 1 (0.38%) CMS
9 1 (0.38%) Drupal
9 1 (0.38%) Joomla!
9 1 (0.38%) SharePoint 2010
9 1 (0.38%) WebLogic
9 1 (0.38%) WordPress
Applications
1 93 (35.36%) MS Office
2 73 (27.76%) MS Excel
3 3 (1.14%) MS PowerPoint
4 1 (0.38%) Acrobat
4 1 (0.38%) Adobe Creative Suite
4 1 (0.38%) Adobe Illustrator
4 1 (0.38%) InDesign
4 1 (0.38%) Photoshop
4 1 (0.38%) SOLIDWORKS
Business Applications
1 9 (3.42%) Dynamics CRM
2 1 (0.38%) Dynamics AX
2 1 (0.38%) Dynamics GP
2 1 (0.38%) Eikon
2 1 (0.38%) Remedy ITSM
Cloud Services
1 49 (18.63%) Office 365
2 9 (3.42%) OneDrive
3 8 (3.04%) Yammer
4 6 (2.28%) Microsoft Azure
5 4 (1.52%) Azure Active Directory
6 2 (0.76%) SaaS
7 1 (0.38%) Adobe Creative Cloud
7 1 (0.38%) Google Apps
7 1 (0.38%) Google Drive
7 1 (0.38%) Mimecast
Communications & Networking
1 20 (7.60%) TCP/IP
2 16 (6.08%) Firewall
3 15 (5.70%) LAN
3 15 (5.70%) WAN
4 11 (4.18%) Internet
4 11 (4.18%) Wireless
5 10 (3.80%) DHCP
5 10 (3.80%) Skype
5 10 (3.80%) VoIP
6 9 (3.42%) DNS
6 9 (3.42%) VPN
7 8 (3.04%) Wi-Fi
8 4 (1.52%) Network Security
9 3 (1.14%) Remote Desktop
9 3 (1.14%) SAN
10 2 (0.76%) IP Telephony
11 1 (0.38%) Cisco IOS
11 1 (0.38%) Cisco IPT
11 1 (0.38%) Extranet
11 1 (0.38%) Intrusion Detection
Database & Business Intelligence
1 7 (2.66%) SQL Server
2 1 (0.38%) BusinessObjects
2 1 (0.38%) Data Warehouse
2 1 (0.38%) Oracle Database
Development Applications
1 3 (1.14%) JIRA
2 1 (0.38%) ClearQuest
2 1 (0.38%) Dreamweaver
2 1 (0.38%) Subversion
General
1 26 (9.89%) Finance
2 13 (4.94%) Retail
3 12 (4.56%) Banking
4 11 (4.18%) Legal
5 7 (2.66%) Investment Banking
5 7 (2.66%) Law
6 6 (2.28%) Front Office
7 3 (1.14%) Financial Institution
8 2 (0.76%) Advertising
8 2 (0.76%) Back Office
8 2 (0.76%) Publishing
9 1 (0.38%) Billing
9 1 (0.38%) French Language
9 1 (0.38%) Indonesian Language
9 1 (0.38%) Local Government
9 1 (0.38%) Manufacturing
9 1 (0.38%) Marketing
9 1 (0.38%) Pharmaceutical
9 1 (0.38%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.76%) CSS
1 2 (0.76%) HTML
1 2 (0.76%) Web Services
2 1 (0.38%) .NET
2 1 (0.38%) ADO
2 1 (0.38%) Apache Flex
2 1 (0.38%) J2EE
2 1 (0.38%) JSP
2 1 (0.38%) XML
Miscellaneous
1 34 (12.93%) Blackberry
2 15 (5.70%) Smartphone
3 7 (2.66%) NHS
3 7 (2.66%) Video Conferencing
4 6 (2.28%) Analytical Skills
4 6 (2.28%) iPhone
5 5 (1.90%) Management Information System
6 4 (1.52%) Driving Licence
6 4 (1.52%) iPad
7 3 (1.14%) Derivative
7 3 (1.14%) Digital Media
7 3 (1.14%) EPoS
7 3 (1.14%) Fixed Income
8 2 (0.76%) Computer Science
8 2 (0.76%) Hedge funds
9 1 (0.38%) Equities
9 1 (0.38%) Fat Client
9 1 (0.38%) RSA SecurID
9 1 (0.38%) Statistics
9 1 (0.38%) Thin Client
Operating Systems
1 178 (67.68%) Windows
2 105 (39.92%) Windows 7
3 50 (19.01%) Windows Server
4 49 (18.63%) Windows 8
5 29 (11.03%) Windows Server 2008
6 28 (10.65%) Windows 10
7 25 (9.51%) Windows Server 2012
8 23 (8.75%) Mac OS X
9 17 (6.46%) Windows XP
10 13 (4.94%) Windows Server 2003
11 12 (4.56%) Linux
12 10 (3.80%) Android
13 7 (2.66%) Mac OS
14 5 (1.90%) Apple iOS
15 3 (1.14%) Red Hat Enterprise Linux
16 2 (0.76%) CentOS
16 2 (0.76%) Windows 2000 Server
17 1 (0.38%) Unix
Processes & Methodologies
1 62 (23.57%) ITIL
2 17 (6.46%) Service Management
3 15 (5.70%) Incident Management
4 14 (5.32%) CRM
5 11 (4.18%) Migration
5 11 (4.18%) Problem Management
5 11 (4.18%) Root Cause Analysis
6 6 (2.28%) Information Security
7 5 (1.90%) Disaster Recovery
7 5 (1.90%) ITIL V3
7 5 (1.90%) Service Delivery
8 4 (1.52%) Asset Management
8 4 (1.52%) ERP
8 4 (1.52%) ITSM
8 4 (1.52%) Ticket Management
9 3 (1.14%) Coaching
9 3 (1.14%) Data Protection
9 3 (1.14%) Mobile Device Management
9 3 (1.14%) Release Management
9 3 (1.14%) Time Management
Programming Languages
1 9 (3.42%) SQL
2 5 (1.90%) C
2 5 (1.90%) JavaScript
2 5 (1.90%) PHP
3 4 (1.52%) Java
4 2 (0.76%) PowerShell
5 1 (0.38%) Bash Shell
5 1 (0.38%) C#
5 1 (0.38%) Perl
5 1 (0.38%) PL/SQL
5 1 (0.38%) T-SQL
5 1 (0.38%) VB
5 1 (0.38%) VB6
Qualifications
1 13 (4.94%) Security Cleared
2 12 (4.56%) ITIL Certification
2 12 (4.56%) Microsoft Certification
3 8 (3.04%) CCNA
3 8 (3.04%) Cisco Certification
4 7 (2.66%) SC Cleared
5 6 (2.28%) Degree
6 5 (1.90%) MCP
6 5 (1.90%) MCSA
7 4 (1.52%) Citrix Certification
8 3 (1.14%) A+ Certification
8 3 (1.14%) CCA
8 3 (1.14%) ITIL Foundation Certificate
9 2 (0.76%) CTC Cleared
9 2 (0.76%) DBS Check
9 2 (0.76%) DV Cleared
9 2 (0.76%) MCSE
9 2 (0.76%) MCTS
10 1 (0.38%) MCITP
10 1 (0.38%) MOS
Quality Assurance & Compliance
1 16 (6.08%) SLA
2 2 (0.76%) HL7
3 1 (0.38%) Sarbanes-Oxley
System Software
1 147 (55.89%) Active Directory
2 16 (6.08%) VMware Infrastructure
3 7 (2.66%) vSphere
4 6 (2.28%) Hyper-V
4 6 (2.28%) Virtual Desktop
5 5 (1.90%) XenApp
5 5 (1.90%) XenDesktop
6 2 (0.76%) Microsoft App-V
6 2 (0.76%) VMware ESX
7 1 (0.38%) Terminal Server
7 1 (0.38%) Terminal Services
7 1 (0.38%) Virtual Machines
Systems Management
1 14 (5.32%) SCCM
2 2 (0.76%) Backup Exec
2 2 (0.76%) Microsoft Clustering
2 2 (0.76%) OpenView
2 2 (0.76%) WSUS
3 1 (0.38%) AirWatch
3 1 (0.38%) Casper Suite
3 1 (0.38%) Cisco CUCM
3 1 (0.38%) Control-M
3 1 (0.38%) DameWare
3 1 (0.38%) HP SIM
3 1 (0.38%) Malwarebytes
3 1 (0.38%) McAfee ePO
3 1 (0.38%) OVSD
3 1 (0.38%) SCOM
3 1 (0.38%) SCOrch
Vendors
1 117 (44.49%) Microsoft
2 49 (18.63%) Citrix
3 30 (11.41%) Cisco
4 21 (7.98%) VMware
5 19 (7.22%) Apple
6 15 (5.70%) HP
7 9 (3.42%) LANDesk
8 8 (3.04%) Google
8 8 (3.04%) Lotus
9 6 (2.28%) Remedy
10 5 (1.90%) ServiceNow
11 4 (1.52%) Adobe
11 4 (1.52%) Dell
12 3 (1.14%) Bloomberg
12 3 (1.14%) CheckPoint
12 3 (1.14%) EMC
12 3 (1.14%) NetApp
12 3 (1.14%) Oracle
12 3 (1.14%) Red Hat
12 3 (1.14%) Symantec
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