The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 235 297 245
Rank change year-on-year
+62 -52
Contract jobs requiring a 2nd Line Support 190 130 175
As % of all contract IT jobs located in London 0.78% 0.52% 0.67%
As % of the Job Titles category 0.85% 0.56% 0.72%
Number of daily rates quoted 98 58 54
Average daily rate
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of your Daily Rate
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£150 £155 £165
Average daily rate % change year-on-year
-3.22% -6.06%
90% offered a daily rate of more than £120 £100 £110
10% offered a daily rate of more than £225 £241 £284
UK excluding London average daily rate £163 £138 £163
% change year-on-year
+18.18% -15.38%
Number of hourly rates quoted 41 44 51
Average hourly rate £17.50 £17.75 £18.00
Average hourly rate % change year-on-year
-1.40% -1.38%
90% offered a hourly rate of more than £12.00 £11.73 £14.50
10% offered a hourly rate of more than £110.00 £23.85 £23.50
UK excluding London average hourly rate £14.00 £15.00 £14.94
% change year-on-year
-6.66% +0.40%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22473 23388 24374
As % of all contract IT jobs located in London 92.57% 92.79% 93.15%
Number of daily rates quoted 15289 16042 15998
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £274 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 430 455 623
Average hourly rate £17.50 £19.29 £20.00
Average hourly rate % change year-on-year
-9.25% -3.57%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £40.00 £45.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 22 August 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 22 August 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 45 £155 -7.46% 12
Docklands, London - 5 £135 -
Canary Wharf - 1 - -
Hounslow - 1 - -
Bromley - 1 £140 -
Croydon - 1 £140 -
Edgware - - - -
Bexley - - - -
Kingston Upon Thames - - - -
Surbiton - - - -
Uxbridge - - - -
Hammersmith - - - -
Wimbledon - - - -
Chiswick - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 22 August 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 302 (87.79%) Windows
2 205 (59.59%) Windows 7
3 193 (56.10%) Active Directory
4 176 (51.16%) MS Office
5 139 (40.41%) Microsoft
6 132 (38.37%) Windows XP
7 89 (25.87%) MS Excel
8 84 (24.42%) Windows Server 2008
9 75 (21.80%) Blackberry
10 73 (21.22%) Citrix
11 67 (19.48%) MS Exchange
11 67 (19.48%) ITIL
12 63 (18.31%) Windows Server 2003
13 53 (15.41%) Finance
14 52 (15.12%) VMware
15 48 (13.95%) Cisco
16 37 (10.76%) DNS
17 36 (10.47%) SCCM
18 33 (9.59%) VMware Infrastructure
19 32 (9.30%) DHCP
20 29 (8.43%) LAN
20 29 (8.43%) Exchange Server 2010
21 28 (8.14%) Linux
22 25 (7.27%) TCP/IP
22 25 (7.27%) VPN
23 24 (6.98%) HP
23 24 (6.98%) SharePoint
23 24 (6.98%) IBM Notes
23 24 (6.98%) Lotus
23 24 (6.98%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 22 August 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (19.48%) MS Exchange
2 29 (8.43%) Exchange Server 2010
3 24 (6.98%) SharePoint
3 24 (6.98%) IBM Notes
3 24 (6.98%) Exchange Server 2007
4 19 (5.52%) Exchange Server 2003
5 18 (5.23%) Blackberry Enterprise Server
6 17 (4.94%) Lync
7 7 (2.03%) SharePoint 2010
8 2 (0.58%) WorkSite
8 2 (0.58%) CMS
8 2 (0.58%) IIS
9 1 (0.29%) Apache
9 1 (0.29%) Exchange Server 2000
9 1 (0.29%) Exchange Server 2013
9 1 (0.29%) SharePoint 2013
Applications
1 176 (51.16%) MS Office
2 89 (25.87%) MS Excel
3 13 (3.78%) MS PowerPoint
4 8 (2.33%) MS Project
4 8 (2.33%) MS Visio
4 8 (2.33%) Acrobat
5 3 (0.87%) Photoshop
6 2 (0.58%) InDesign
7 1 (0.29%) AutoCAD
Business Applications
1 3 (0.87%) Eikon
1 3 (0.87%) Cerner Millennium
2 1 (0.29%) Agresso
2 1 (0.29%) assyst
Cloud Services
1 19 (5.52%) Office 365
2 2 (0.58%) Google Apps
3 1 (0.29%) IaaS
3 1 (0.29%) Amazon AWS
3 1 (0.29%) SaaS
Communications & Networking
1 37 (10.76%) DNS
2 32 (9.30%) DHCP
3 29 (8.43%) LAN
4 25 (7.27%) TCP/IP
4 25 (7.27%) VPN
5 21 (6.10%) Wireless
6 17 (4.94%) WAN
7 14 (4.07%) Firewall
7 14 (4.07%) Internet
8 10 (2.91%) VoIP
9 7 (2.03%) Cisco IOS
10 5 (1.45%) Intranet
10 5 (1.45%) NetScreen
10 5 (1.45%) BIG-IP
10 5 (1.45%) Cisco Nexus
11 4 (1.16%) Wi-Fi
11 4 (1.16%) Broadband
12 3 (0.87%) ADSL
13 2 (0.58%) NAS
13 2 (0.58%) IP Telephony
Database & Business Intelligence
1 13 (3.78%) SQL Server
2 2 (0.58%) SQL Server 2008
2 2 (0.58%) SQL Server 2005
3 1 (0.29%) MS Access
3 1 (0.29%) MySQL
3 1 (0.29%) EDRMS
3 1 (0.29%) EDMS
Development Applications
1 2 (0.58%) Team Foundation Server
1 2 (0.58%) JIRA
2 1 (0.29%) Visual Studio
General
1 53 (15.41%) Finance
2 20 (5.81%) Banking
3 17 (4.94%) Retail
4 14 (4.07%) Law
5 11 (3.20%) Legal
6 6 (1.74%) Financial Institution
7 4 (1.16%) Investment Banking
8 3 (0.87%) Telecoms
8 3 (0.87%) Advertising
9 2 (0.58%) Marketing
9 2 (0.58%) French Language
9 2 (0.58%) Games
9 2 (0.58%) Back Office
10 1 (0.29%) Front Office
10 1 (0.29%) General Ledger
Libraries, Frameworks & Software Standards
1 5 (1.45%) HTML
1 5 (1.45%) CSS
2 3 (0.87%) XML
3 1 (0.29%) ActiveX
3 1 (0.29%) Web Services
3 1 (0.29%) .NET
3 1 (0.29%) J2EE
3 1 (0.29%) X-Windows
3 1 (0.29%) Application Packaging
3 1 (0.29%) Android SDK
Miscellaneous
1 75 (21.80%) Blackberry
2 10 (2.91%) iPhone
3 9 (2.62%) iPad
4 8 (2.33%) Hedge funds
5 7 (2.03%) Handset
6 6 (1.74%) Client/Server
7 5 (1.45%) Video Conferencing
8 4 (1.16%) Fat Client
8 4 (1.16%) Thin Client
8 4 (1.16%) NHS
9 3 (0.87%) Management Information System
10 2 (0.58%) Computer Science
10 2 (0.58%) Smartphone
10 2 (0.58%) Equities
10 2 (0.58%) Foreign Exchange (FX)
11 1 (0.29%) EPoS
11 1 (0.29%) Chip and PIN
11 1 (0.29%) GIS
11 1 (0.29%) E-Learning
11 1 (0.29%) Interactive TV
Operating Systems
1 302 (87.79%) Windows
2 205 (59.59%) Windows 7
3 132 (38.37%) Windows XP
4 84 (24.42%) Windows Server 2008
5 63 (18.31%) Windows Server 2003
6 28 (8.14%) Linux
7 17 (4.94%) Windows Vista
8 16 (4.65%) Windows 8
8 16 (4.65%) Windows Server 2012
9 15 (4.36%) Mac OS X
9 15 (4.36%) Windows 2000
10 14 (4.07%) Android
11 8 (2.33%) Apple iOS
12 7 (2.03%) Mac OS
13 4 (1.16%) Windows Mobile
13 4 (1.16%) UNIX
14 3 (0.87%) Windows NT
15 2 (0.58%) Windows 2000 Server
16 1 (0.29%) Ubuntu
16 1 (0.29%) Windows Phone
Processes & Methodologies
1 67 (19.48%) ITIL
2 13 (3.78%) Incident Management
3 12 (3.49%) Service Management
4 11 (3.20%) Asset Management
5 6 (1.74%) Network Management
5 6 (1.74%) Mobile Device Management
5 6 (1.74%) Change Management
5 6 (1.74%) Migration
6 5 (1.45%) BCP
6 5 (1.45%) Document Management
6 5 (1.45%) Software Deployment
6 5 (1.45%) Time Management
7 4 (1.16%) ITIL V3
8 3 (0.87%) Disaster Recovery
8 3 (0.87%) Identity Management
8 3 (0.87%) ITIL V2
9 2 (0.58%) ISMS
9 2 (0.58%) Release Management
9 2 (0.58%) Game Development
9 2 (0.58%) Server Monitoring
Programming Languages
1 16 (4.65%) SQL
2 9 (2.62%) C
3 6 (1.74%) Java
4 4 (1.16%) PowerShell
5 2 (0.58%) JavaScript
5 2 (0.58%) VBScript
5 2 (0.58%) Python
6 1 (0.29%) VC++
6 1 (0.29%) Perl
6 1 (0.29%) PHP
6 1 (0.29%) C#
Qualifications
1 19 (5.52%) MCP
1 19 (5.52%) Microsoft Certification
2 16 (4.65%) Security Cleared
3 13 (3.78%) MCSE
4 8 (2.33%) MCSA
5 7 (2.03%) Cisco Certification
5 7 (2.03%) SC Cleared
6 6 (1.74%) A+ Certification
7 5 (1.45%) ITIL Certification
7 5 (1.45%) MCITP
8 4 (1.16%) MCTS
8 4 (1.16%) Degree
9 3 (0.87%) DV Cleared
10 2 (0.58%) ITIL Foundation Certificate
10 2 (0.58%) MOS
11 1 (0.29%) CCNA
11 1 (0.29%) PRINCE2 Certification
11 1 (0.29%) MCDST
11 1 (0.29%) MCSM
Quality Assurance & Compliance
1 21 (6.10%) SLA
2 3 (0.87%) ISO/IEC 27001
3 2 (0.58%) Sarbanes-Oxley
System Software
1 193 (56.10%) Active Directory
2 33 (9.59%) VMware Infrastructure
3 8 (2.33%) XenApp
4 5 (1.45%) Terminal Services
4 5 (1.45%) VMware ESX
5 4 (1.16%) vSphere
6 2 (0.58%) VMware Server
6 2 (0.58%) VMware ESXi
6 2 (0.58%) Hyper-V
6 2 (0.58%) Microsoft App-V
7 1 (0.29%) Terminal Server
Systems Management
1 36 (10.47%) SCCM
2 11 (3.20%) Symantec Enterprise Vault
3 5 (1.45%) HP SIM
4 4 (1.16%) Norton AntiVirus
4 4 (1.16%) MIMEsweeper
4 4 (1.16%) Systems Management Server (SMS)
5 3 (0.87%) Backup Exec
6 2 (0.58%) Cisco CUCM
6 2 (0.58%) WSUS
6 2 (0.58%) HP NNM
7 1 (0.29%) Nagios
7 1 (0.29%) ARCserve
7 1 (0.29%) DameWare
7 1 (0.29%) NetBackup
7 1 (0.29%) Zenoss
7 1 (0.29%) HP Data Protector
Vendors
1 139 (40.41%) Microsoft
2 73 (21.22%) Citrix
3 52 (15.12%) VMware
4 48 (13.95%) Cisco
5 24 (6.98%) HP
5 24 (6.98%) Lotus
6 23 (6.69%) Bloomberg
7 18 (5.23%) Apple
8 17 (4.94%) Symantec
9 13 (3.78%) Dell
9 13 (3.78%) Adobe
10 12 (3.49%) ION Trading
10 12 (3.49%) AppSense
10 12 (3.49%) Murex
11 11 (3.20%) Salesforce.com
11 11 (3.20%) eSpeed
11 11 (3.20%) MarketAxess
12 10 (2.91%) Kaspersky
13 8 (2.33%) SolarWinds
13 8 (2.33%) Reuters
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