The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 292 261 228
Rank change year-on-year
-31 -33
Contract jobs requiring a 2nd Line Support 134 180 215
As % of all contract IT jobs located in London 0.62% 0.77% 0.92%
As % of the Job Titles category 0.65% 0.81% 0.97%
Number of daily rates quoted 96 96 109
Median daily rate £163 £160 £145
Median daily rate % change year-on-year
+1.56% +10.34%
90% offered a daily rate of more than £118 £113 £120
10% offered a daily rate of more than £234 £300 £250
UK excluding London median daily rate £150 £165 £150
% change year-on-year
-9.09% +10.00%
Number of hourly rates quoted 15 39 56
Median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year
-2.77% +2.85%
90% offered a hourly rate of more than £13.70 £14.00 £12.25
10% offered a hourly rate of more than £27.50 £40.00 £21.88
UK excluding London median hourly rate £15.00 £15.00 £14.00
% change year-on-year
- +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20543 22146 22132
As % of all contract IT jobs located in London 95.17% 94.57% 95.11%
Number of daily rates quoted 14871 15475 15388
Median daily rate £463 £440 £425
Median daily rate % change year-on-year
+5.11% +3.52%
90% offered a daily rate of more than £295 £275 £263
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £396 £365 £350
% change year-on-year
+8.49% +4.28%
Number of hourly rates quoted 221 369 394
Median hourly rate £17.50 £19.72 £17.50
Median hourly rate % change year-on-year
-11.23% +12.65%
90% offered a hourly rate of more than £12.00 £11.04 £11.00
10% offered a hourly rate of more than £43.00 £52.17 £37.50
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 30 June 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 30 June 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +31 12 £183 -18.88% 8
Hammersmith +8 4 £120 -22.58%
Brentford +5 3 £145 -
Croydon -10 3 £105 -39.85% 1
Enfield - 2 £150 -
Chiswick - 2 - -
Canary Wharf +4 1 - -
Bromley -9 1 £200 +66.66%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 30 June 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 174 (65.17%) Windows
2 145 (54.31%) Active Directory
3 109 (40.82%) Microsoft
4 105 (39.33%) Windows 7
5 91 (34.08%) MS Office
6 72 (26.97%) MS Excel
7 63 (23.60%) ITIL
8 46 (17.23%) Citrix
9 43 (16.10%) Windows 8
10 42 (15.73%) Windows Server
10 42 (15.73%) Blackberry
11 40 (14.98%) Office 365
12 35 (13.11%) Cisco
13 34 (12.73%) Finance
14 33 (12.36%) MS Exchange
15 26 (9.74%) Windows Server 2008
16 25 (9.36%) Windows 10
17 22 (8.24%) TCP/IP
18 20 (7.49%) Windows Server 2012
18 20 (7.49%) Mac OS X
19 19 (7.12%) VMware
20 18 (6.74%) SCCM
20 18 (6.74%) Apple
20 18 (6.74%) Service Management
20 18 (6.74%) Windows XP
21 17 (6.37%) Banking
22 16 (5.99%) Retail
23 15 (5.62%) Legal
23 15 (5.62%) VMware Infrastructure
23 15 (5.62%) Smartphone

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (12.36%) MS Exchange
2 13 (4.87%) Blackberry Enterprise Server
3 12 (4.49%) Exchange Server 2010
3 12 (4.49%) SharePoint
4 10 (3.75%) Skype for Business
5 8 (3.00%) IBM Notes
6 6 (2.25%) Exchange Server 2013
7 4 (1.50%) Exchange Server 2003
7 4 (1.50%) Exchange Server 2007
8 2 (0.75%) SharePoint Server
9 1 (0.37%) CMS
9 1 (0.37%) Drupal
9 1 (0.37%) Joomla!
9 1 (0.37%) SharePoint 2010
9 1 (0.37%) WordPress
Applications
1 91 (34.08%) MS Office
2 72 (26.97%) MS Excel
3 4 (1.50%) MS PowerPoint
4 1 (0.37%) Adobe Creative Suite
4 1 (0.37%) Photoshop
Business Applications
1 9 (3.37%) Dynamics CRM
2 3 (1.12%) Eikon
3 1 (0.37%) Dynamics AX
3 1 (0.37%) Dynamics GP
3 1 (0.37%) Remedy ITSM
Cloud Services
1 40 (14.98%) Office 365
2 8 (3.00%) OneDrive
2 8 (3.00%) Yammer
3 6 (2.25%) Microsoft Azure
4 4 (1.50%) Azure Active Directory
5 2 (0.75%) SaaS
6 1 (0.37%) Google Apps
6 1 (0.37%) Mimecast
Communications & Networking
1 22 (8.24%) TCP/IP
2 15 (5.62%) Firewall
2 15 (5.62%) LAN
2 15 (5.62%) WAN
3 10 (3.75%) DHCP
3 10 (3.75%) DNS
3 10 (3.75%) Skype
3 10 (3.75%) Wireless
4 9 (3.37%) Internet
4 9 (3.37%) VoIP
5 8 (3.00%) VPN
6 6 (2.25%) Wi-Fi
7 5 (1.87%) IP Telephony
8 4 (1.50%) Network Security
9 3 (1.12%) Broadband
9 3 (1.12%) SAN
10 2 (0.75%) Cisco IPT
10 2 (0.75%) Remote Desktop
11 1 (0.37%) Spanning Tree
11 1 (0.37%) WebEx
Database & Business Intelligence
1 7 (2.62%) SQL Server
2 1 (0.37%) BusinessObjects
2 1 (0.37%) Data Mining
2 1 (0.37%) Data Warehouse
Development Applications
1 3 (1.12%) JIRA
2 1 (0.37%) Dreamweaver
2 1 (0.37%) Subversion
General
1 34 (12.73%) Finance
2 17 (6.37%) Banking
3 16 (5.99%) Retail
4 15 (5.62%) Legal
5 10 (3.75%) Law
6 8 (3.00%) Investment Banking
7 7 (2.62%) Front Office
8 6 (2.25%) Financial Institution
9 3 (1.12%) Retail Banking
10 2 (0.75%) Advertising
10 2 (0.75%) Back Office
10 2 (0.75%) Publishing
11 1 (0.37%) Billing
11 1 (0.37%) French Language
11 1 (0.37%) Indonesian Language
11 1 (0.37%) Local Government
11 1 (0.37%) Manufacturing
11 1 (0.37%) Marketing
11 1 (0.37%) Pharmaceutical
11 1 (0.37%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.37%) CSS
1 1 (0.37%) HTML
1 1 (0.37%) SailPoint
1 1 (0.37%) Web Services
Miscellaneous
1 42 (15.73%) Blackberry
2 15 (5.62%) Smartphone
3 10 (3.75%) iPhone
4 7 (2.62%) NHS
5 6 (2.25%) Driving Licence
5 6 (2.25%) iPad
5 6 (2.25%) Video Conferencing
6 5 (1.87%) Analytical Skills
6 5 (1.87%) Management Information System
7 3 (1.12%) Derivative
7 3 (1.12%) Digital Media
7 3 (1.12%) EPoS
7 3 (1.12%) Fixed Income
8 2 (0.75%) BYOD
8 2 (0.75%) Computer Science
8 2 (0.75%) Data Centre
8 2 (0.75%) Hedge funds
9 1 (0.37%) FMCG
9 1 (0.37%) RSA SecurID
9 1 (0.37%) Statistics
Operating Systems
1 174 (65.17%) Windows
2 105 (39.33%) Windows 7
3 43 (16.10%) Windows 8
4 42 (15.73%) Windows Server
5 26 (9.74%) Windows Server 2008
6 25 (9.36%) Windows 10
7 20 (7.49%) Mac OS X
7 20 (7.49%) Windows Server 2012
8 18 (6.74%) Windows XP
9 15 (5.62%) Android
10 13 (4.87%) Linux
10 13 (4.87%) Windows Server 2003
11 6 (2.25%) Apple iOS
12 5 (1.87%) Mac OS
13 3 (1.12%) Red Hat Enterprise Linux
14 2 (0.75%) CentOS
14 2 (0.75%) Unix
14 2 (0.75%) Windows 2000 Server
15 1 (0.37%) SUSE
Processes & Methodologies
1 63 (23.60%) ITIL
2 18 (6.74%) Service Management
3 15 (5.62%) Incident Management
4 13 (4.87%) CRM
5 11 (4.12%) Root Cause Analysis
6 10 (3.75%) Migration
7 9 (3.37%) Problem Management
8 6 (2.25%) Asset Management
8 6 (2.25%) Information Security
8 6 (2.25%) ITIL V3
9 5 (1.87%) Disaster Recovery
9 5 (1.87%) Service Delivery
10 4 (1.50%) Agile Software Development
10 4 (1.50%) ERP
10 4 (1.50%) ITSM
10 4 (1.50%) Release Management
10 4 (1.50%) Ticket Management
11 3 (1.12%) Mobile Device Management
11 3 (1.12%) Time Management
11 3 (1.12%) Wealth Management
Programming Languages
1 8 (3.00%) SQL
2 5 (1.87%) C
2 5 (1.87%) JavaScript
3 4 (1.50%) PHP
3 4 (1.50%) PowerShell
4 3 (1.12%) Java
5 1 (0.37%) Bash Shell
5 1 (0.37%) C#
5 1 (0.37%) Perl
5 1 (0.37%) T-SQL
Qualifications
1 14 (5.24%) Security Cleared
2 13 (4.87%) Microsoft Certification
3 12 (4.49%) ITIL Certification
4 10 (3.75%) CCNA
4 10 (3.75%) Cisco Certification
5 8 (3.00%) SC Cleared
6 7 (2.62%) Degree
7 5 (1.87%) Citrix Certification
7 5 (1.87%) MCP
7 5 (1.87%) MCSA
8 4 (1.50%) CCA
9 3 (1.12%) A+ Certification
9 3 (1.12%) CCNP
9 3 (1.12%) ITIL Foundation Certificate
10 2 (0.75%) DV Cleared
10 2 (0.75%) MCITP
10 2 (0.75%) MCSE
10 2 (0.75%) MCTS
11 1 (0.37%) CTC Cleared
11 1 (0.37%) MOS
Quality Assurance & Compliance
1 14 (5.24%) SLA
2 2 (0.75%) HL7
3 1 (0.37%) Sarbanes-Oxley
System Software
1 145 (54.31%) Active Directory
2 15 (5.62%) VMware Infrastructure
3 7 (2.62%) vSphere
4 6 (2.25%) Virtual Desktop
5 5 (1.87%) XenApp
6 4 (1.50%) XenDesktop
7 3 (1.12%) Hyper-V
7 3 (1.12%) VMware ESX
8 2 (0.75%) Microsoft App-V
9 1 (0.37%) Terminal Server
9 1 (0.37%) Terminal Services
9 1 (0.37%) Virtual Machines
9 1 (0.37%) VMware Workstation
9 1 (0.37%) Xen
Systems Management
1 18 (6.74%) SCCM
2 2 (0.75%) Backup Exec
2 2 (0.75%) OpenView
2 2 (0.75%) WSUS
3 1 (0.37%) AirWatch
3 1 (0.37%) Casper Suite
3 1 (0.37%) Cisco CUCM
3 1 (0.37%) Control-M
3 1 (0.37%) DameWare
3 1 (0.37%) HP SIM
3 1 (0.37%) Malwarebytes
3 1 (0.37%) McAfee ePO
3 1 (0.37%) OVSD
3 1 (0.37%) SCOM
3 1 (0.37%) SCOrch
Vendors
1 109 (40.82%) Microsoft
2 46 (17.23%) Citrix
3 35 (13.11%) Cisco
4 19 (7.12%) VMware
5 18 (6.74%) Apple
6 14 (5.24%) HP
7 9 (3.37%) LANDesk
8 8 (3.00%) Lotus
9 7 (2.62%) Bloomberg
10 6 (2.25%) Google
10 6 (2.25%) Remedy
11 5 (1.87%) Reuters
11 5 (1.87%) ServiceNow
12 4 (1.50%) Avaya
12 4 (1.50%) CheckPoint
12 4 (1.50%) Dell
12 4 (1.50%) Red Hat
13 3 (1.12%) EMC
13 3 (1.12%) Juniper
13 3 (1.12%) NetApp
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