The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 255 231 263
Rank change year-on-year
-24 +32
Contract jobs requiring a 2nd Line Support 145 168 100
As % of all contract IT jobs located in London 0.69% 0.78% 0.52%
As % of the Job Titles category 0.74% 0.84% 0.55%
Number of daily rates quoted 69 81 36
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£165 £165 £128
Average daily rate % change year-on-year
- +29.41%
90% offered a daily rate of more than £115 £115 £94
10% offered a daily rate of more than £226 £250 £297
UK excluding London average daily rate £173 £145 £140
% change year-on-year
+18.96% +3.57%
Number of hourly rates quoted 40 41 28
Average hourly rate £16.75 £16.00 £19.00
Average hourly rate % change year-on-year
+4.68% -15.78%
90% offered a hourly rate of more than £13.56 £12.50 £14.00
10% offered a hourly rate of more than £22.03 £20.00 £21.65
UK excluding London average hourly rate £14.00 £15.00 £14.00
% change year-on-year
-6.66% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19545 20081 18032
As % of all contract IT jobs located in London 92.53% 93.17% 93.29%
Number of daily rates quoted 13847 13699 12141
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 327 376 496
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.73 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 30 January 2015.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 30 January 2015.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 29 £165 -8.96% 8
Ilford - 4 £275 - 1
Bromley - 3 £118 -
Chiswick - 2 £150 -
Uxbridge +5 1 - - 1
Wimbledon - 1 £160 -
Hillingdon - 1 - -
Paddington - - - -
Southwark - - - -
Docklands, London - - - -
Bexley - - - -
Sidcup - - - -
Croydon - - - -
Enfield - - - -
Hounslow - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 259 (78.72%) Windows
2 159 (48.33%) Active Directory
3 149 (45.29%) Windows 7
4 116 (35.26%) Microsoft
5 105 (31.91%) MS Office
6 81 (24.62%) Windows XP
7 71 (21.58%) Windows Server 2008
8 60 (18.24%) MS Exchange
9 59 (17.93%) ITIL
9 59 (17.93%) Blackberry
10 54 (16.41%) MS Excel
11 53 (16.11%) Citrix
12 48 (14.59%) Finance
13 46 (13.98%) Windows Server 2003
14 39 (11.85%) Cisco
15 38 (11.55%) VMware
15 38 (11.55%) SCCM
16 32 (9.73%) DNS
17 31 (9.42%) SLA
17 31 (9.42%) LAN
18 30 (9.12%) Exchange Server 2010
19 29 (8.81%) DHCP
19 29 (8.81%) Linux
20 27 (8.21%) TCP/IP
21 26 (7.90%) Firewall
22 23 (6.99%) VPN
23 22 (6.69%) Windows Server 2012
23 22 (6.69%) Security Cleared
24 21 (6.38%) Windows 8
24 21 (6.38%) WAN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (18.24%) MS Exchange
2 30 (9.12%) Exchange Server 2010
3 17 (5.17%) Exchange Server 2007
3 17 (5.17%) IBM Notes
4 16 (4.86%) SharePoint
5 14 (4.26%) Blackberry Enterprise Server
6 10 (3.04%) Lync
7 6 (1.82%) IIS
7 6 (1.82%) Exchange Server 2013
8 5 (1.52%) Apache
9 4 (1.22%) Exchange Server 2003
10 2 (0.61%) WorkSite
11 1 (0.30%) SharePoint 2010
11 1 (0.30%) Office Communications Server
11 1 (0.30%) Lotus Domino
Applications
1 105 (31.91%) MS Office
2 54 (16.41%) MS Excel
3 6 (1.82%) MS PowerPoint
4 2 (0.61%) MS Visio
4 2 (0.61%) Final Cut Pro
4 2 (0.61%) Adobe Creative Suite
5 1 (0.30%) Spreadsheet
5 1 (0.30%) MS Project
5 1 (0.30%) Acrobat
Business Applications
1 4 (1.22%) Eikon
2 3 (0.91%) Dynamics CRM
3 1 (0.30%) IntelliMatch
3 1 (0.30%) Markit EDM
3 1 (0.30%) HFM
3 1 (0.30%) Cognos TM1
3 1 (0.30%) Cerner Millennium
Cloud Services
1 14 (4.26%) Office 365
2 3 (0.91%) Amazon AWS
3 1 (0.30%) IaaS
3 1 (0.30%) SaaS
Communications & Networking
1 32 (9.73%) DNS
2 31 (9.42%) LAN
3 29 (8.81%) DHCP
4 27 (8.21%) TCP/IP
5 26 (7.90%) Firewall
6 23 (6.99%) VPN
7 21 (6.38%) WAN
8 12 (3.65%) VoIP
8 12 (3.65%) Wireless
9 11 (3.34%) Internet
10 7 (2.13%) ADSL
10 7 (2.13%) Broadband
11 5 (1.52%) Wi-Fi
11 5 (1.52%) SAN
12 4 (1.22%) NetScreen
12 4 (1.22%) Cisco IOS
12 4 (1.22%) VLAN
12 4 (1.22%) BIG-IP
12 4 (1.22%) Cisco Nexus
13 3 (0.91%) PBX
Database & Business Intelligence
1 14 (4.26%) SQL Server
2 5 (1.52%) MySQL
3 2 (0.61%) SQL Server 2008
4 1 (0.30%) Oracle Database
4 1 (0.30%) Relational Database
4 1 (0.30%) SQL Server 2012
4 1 (0.30%) Big Data
4 1 (0.30%) SQL Server 2005
4 1 (0.30%) Crystal Reports
4 1 (0.30%) RDBMS
Development Applications
1 5 (1.52%) JIRA
2 1 (0.30%) Trac
2 1 (0.30%) Team Foundation Server
2 1 (0.30%) Subversion
General
1 48 (14.59%) Finance
2 19 (5.78%) Banking
3 16 (4.86%) Retail
4 12 (3.65%) Legal
5 8 (2.43%) Retail Banking
6 7 (2.13%) Financial Institution
7 6 (1.82%) Law
8 4 (1.22%) Investment Banking
9 3 (0.91%) Telecoms
10 2 (0.61%) Marketing
11 1 (0.30%) Advertising
11 1 (0.30%) Publishing
11 1 (0.30%) French Language
Libraries, Frameworks & Software Standards
1 8 (2.43%) HTML
2 4 (1.22%) CSS
3 3 (0.91%) Web Services
4 2 (0.61%) .NET
4 2 (0.61%) JSP
4 2 (0.61%) ASP.NET
4 2 (0.61%) COM
4 2 (0.61%) Application Packaging
5 1 (0.30%) Corona SDK
5 1 (0.30%) XML
5 1 (0.30%) ActiveX
5 1 (0.30%) EDI
5 1 (0.30%) X-Windows
Miscellaneous
1 59 (17.93%) Blackberry
2 19 (5.78%) Analytical Skills
3 14 (4.26%) NHS
4 10 (3.04%) iPhone
5 8 (2.43%) iPad
6 7 (2.13%) Hedge funds
7 4 (1.22%) Interactive TV
8 3 (0.91%) Management Information System
8 3 (0.91%) Client/Server
9 2 (0.61%) Foreign Exchange (FX)
9 2 (0.61%) Computer Science
9 2 (0.61%) Video Conferencing
9 2 (0.61%) Smartphone
9 2 (0.61%) Statistics
9 2 (0.61%) GIS
10 1 (0.30%) Enterprise Software
10 1 (0.30%) Visualisation
10 1 (0.30%) PACS
10 1 (0.30%) Handset
10 1 (0.30%) Fixed Income
Operating Systems
1 259 (78.72%) Windows
2 149 (45.29%) Windows 7
3 81 (24.62%) Windows XP
4 71 (21.58%) Windows Server 2008
5 46 (13.98%) Windows Server 2003
6 29 (8.81%) Linux
7 22 (6.69%) Windows Server 2012
8 21 (6.38%) Windows 8
9 16 (4.86%) Mac OS X
10 13 (3.95%) Android
11 12 (3.65%) UNIX
12 8 (2.43%) Mac OS
13 7 (2.13%) Windows Vista
13 7 (2.13%) Windows 2000
14 4 (1.22%) Windows NT
15 3 (0.91%) Apple iOS
16 2 (0.61%) Windows Mobile
17 1 (0.30%) Windows 2000 Server
17 1 (0.30%) Red Hat Enterprise Linux
Processes & Methodologies
1 59 (17.93%) ITIL
2 18 (5.47%) Migration
3 17 (5.17%) Incident Management
4 11 (3.34%) Asset Management
5 6 (1.82%) Service Management
6 5 (1.52%) CRM
7 4 (1.22%) Project Management
7 4 (1.22%) User Acceptance Testing
7 4 (1.22%) Time Management
7 4 (1.22%) Service Delivery
7 4 (1.22%) Disaster Recovery
7 4 (1.22%) Network Management
7 4 (1.22%) Kalman Filter
8 3 (0.91%) Server Monitoring
8 3 (0.91%) Change Management
8 3 (0.91%) ERP
8 3 (0.91%) Business Intelligence
9 2 (0.61%) Configuration Management
9 2 (0.61%) Problem Management
9 2 (0.61%) QMS
Programming Languages
1 16 (4.86%) SQL
2 9 (2.74%) C
3 6 (1.82%) Perl
4 5 (1.52%) PHP
5 3 (0.91%) Java
5 3 (0.91%) C++
6 2 (0.61%) JavaScript
6 2 (0.61%) VBA
6 2 (0.61%) PowerShell
7 1 (0.30%) Bash Shell
7 1 (0.30%) PL/SQL
7 1 (0.30%) VB
Qualifications
1 22 (6.69%) Security Cleared
2 16 (4.86%) Microsoft Certification
3 11 (3.34%) SC Cleared
4 10 (3.04%) Cisco Certification
4 10 (3.04%) MCP
5 9 (2.74%) Degree
6 8 (2.43%) MCSE
7 6 (1.82%) MCSA
8 5 (1.52%) CCNA
9 4 (1.22%) MCDST
10 3 (0.91%) MOS
10 3 (0.91%) MCITP
10 3 (0.91%) DV Cleared
10 3 (0.91%) A+ Certification
11 1 (0.30%) ITIL Certification
Quality Assurance & Compliance
1 31 (9.42%) SLA
2 1 (0.30%) Data Quality
2 1 (0.30%) ISO/IEC 20000
System Software
1 159 (48.33%) Active Directory
2 20 (6.08%) VMware Infrastructure
3 16 (4.86%) XenApp
4 3 (0.91%) VMware ESXi
4 3 (0.91%) Hyper-V
5 2 (0.61%) XenServer
6 1 (0.30%) vSphere
6 1 (0.30%) XenDesktop
6 1 (0.30%) VMware ESX
6 1 (0.30%) Citrix Presentation Server
6 1 (0.30%) Terminal Services
Systems Management
1 38 (11.55%) SCCM
2 5 (1.52%) Zenoss
2 5 (1.52%) Backup Exec
2 5 (1.52%) Nagios
3 4 (1.22%) Systems Management Server (SMS)
3 4 (1.22%) WSUS
4 3 (0.91%) Symantec Enterprise Vault
4 3 (0.91%) BMC Marimba
4 3 (0.91%) OpenView Configuration Management
5 1 (0.30%) Symantec Endpoint Protection
5 1 (0.30%) Cisco CUCM
5 1 (0.30%) HP SIM
5 1 (0.30%) McAfee ePO
5 1 (0.30%) Foglight
5 1 (0.30%) Norton AntiVirus
5 1 (0.30%) Control-M
Vendors
1 116 (35.26%) Microsoft
2 53 (16.11%) Citrix
3 39 (11.85%) Cisco
4 38 (11.55%) VMware
5 21 (6.38%) Apple
6 19 (5.78%) HP
7 17 (5.17%) Lotus
8 11 (3.34%) Bloomberg
8 11 (3.34%) Remedy
9 9 (2.74%) ServiceNow
9 9 (2.74%) Symantec
10 8 (2.43%) McAfee
11 7 (2.13%) Altiris
11 7 (2.13%) Adobe
12 6 (1.82%) Dell
12 6 (1.82%) Reuters
12 6 (1.82%) Oracle
12 6 (1.82%) AppSense
13 5 (1.52%) Mitel
14 4 (1.22%) BMC
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