London 2nd Line Support Contracts

The table below looks at the demand for the 2nd Line Support role in IT contracts within the London region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 October 2008 with a comparison to the same period last year.

Second Line Support
Location Aberdeen Aylesbury Basildon Basingstoke Beckenham Berkshire Birmingham Blackburn Bolton Bracknell Bradford Brentwood Bridgend Brighton Bristol Bromley Bromsgrove Buckfastleigh Buckinghamshire Burnley Cambridge Cambridgeshire Canterbury Chelmsford Cheltenham Cheshire City of London Colchester Cornwall Coventry Crawley Croydon Cumbria Darlington Denbighshire Derby Derbyshire Devon Docklands, London Doncaster Dover Durham East Anglia East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh Enfield England Essex Exeter Farnborough Farnham Feltham Folkestone Gatwick Glasgow Gloucester Gloucestershire Great Yarmouth Guildford Gwent Hammersmith Hampshire Harrogate Harrow Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Hitchin Hounslow Hull Huntingdon Inverness Isle of Man Kent Kidderminster King's Lynn Lancashire Leeds Leicester Leicestershire Lincoln Lincolnshire London Luton Lutterworth Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North Ayrshire North East North Wales North West North Yorkshire Northampton Northamptonshire Northwich Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Reading Redditch Redhill Rugby Scotland Sheffield Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton St Asaph Stafford Staffordshire Staines Stevenage Stockport Stratford-upon-Avon Stroud Suffolk Sunbury-on-Thames Surrey Sussex Swindon Taunton Telford Thames Valley Thatcham Tyne and Wear UK Uxbridge Wakefield Wales Warwick Warwickshire Watford West Kilbride West Midlands West Sussex West Yorkshire Weybridge Wiltshire Windsor Wirral Wolverhampton Worcester Worcestershire Yorkshire	3 months to 10 Oct 2008	Same period last year
Rank	196	207
Rank change on same period last year	+11
Matching contract IT job ads	237	335
As % of all UK contract IT job ads sampled	0.334 %	0.339 %
As % of the category below	0.850 %	0.789 %
Daily rates quoted	29	23
Average minimum daily rate	£172	£216
Average daily rate	£187	£222
% change on same period last year	-15.89 %
Average maximum daily rate	£202	£228
UK excluding London average daily rate	£157	£179
% change on same period last year	-11.80 %
Hourly rates quoted	92	140
Average minimum hourly rate	£16.81	£16.70
Average hourly rate	£17.86	£17.49
% change on same period last year	+2.15 %
Average maximum hourly rate	£18.91	£18.28
UK excluding London average hourly rate	£14.96	£16.28
% change on same period last year	-8.07 %
Job Titles London
Matching contract IT job ads	27870	42471
As % of all UK contract IT job ads sampled	39.24 %	42.92 %
Daily rates quoted	11573	15986
Average minimum daily rate	£400	£422
Average daily rate	£429	£451
% change on same period last year	-4.90 %
Average maximum daily rate	£458	£479
UK excluding London average daily rate	£352	£353
% change on same period last year	-0.20 %
Hourly rates quoted	1595	2259
Average minimum hourly rate	£24.05	£24.09
Average hourly rate	£25.60	£25.73
% change on same period last year	-0.50 %
Average maximum hourly rate	£27.16	£27.38
UK excluding London average hourly rate	£23.76	£25.22
% change on same period last year	-5.77 %
2nd Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 10 October 2008.

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 10 October 2008.

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
City of London	+3	53	£246	+31.84 %
Feltham	-	6	-	-
Bromley	+3	5	-	-
Docklands, London	+37	4	-	-
Beckenham	-	3	-	-
Hammersmith	-8	3	-	-
Uxbridge	-16	3	-	-
Croydon	+4	2	-	-
Enfield	0	2	-	-
Luton	+17	1	-	-
Sidcup	-	1	-	-
Harrow	-	1	-	-
Hounslow	-	1	-	-

2nd Line Support England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 10 October 2008, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 285 (60.00 %) Windows 2 179 (37.68 %) Active Directory 3 175 (36.84 %) MS Office 4 154 (32.42 %) Windows XP 5 108 (22.74 %) Microsoft 6 82 (17.26 %) Windows Server 2003 7 78 (16.42 %) Windows 2000 8 77 (16.21 %) Finance 9 71 (14.95 %) MS Exchange 10 61 (12.84 %) MS Excel 11 56 (11.79 %) Lotus 12 55 (11.58 %) Lotus Notes 13 45 (9.474 %) Blackberry 13 45 (9.474 %) Citrix 13 45 (9.474 %) Microsoft Certification

14 42 (8.842 %) ITIL 15 37 (7.789 %) MCSE 16 36 (7.579 %) TCP/IP 17 34 (7.158 %) Exchange Server 2003 18 31 (6.526 %) DNS 19 30 (6.316 %) DHCP 19 30 (6.316 %) Windows Vista 20 26 (5.474 %) Cisco 21 22 (4.632 %) HP 21 22 (4.632 %) Insurance 22 21 (4.421 %) Banking 23 20 (4.211 %) LAN 23 20 (4.211 %) SQL Server 24 19 (4.000 %) UNIX 24 19 (4.000 %) WAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 2 (0.421 %) HTML 1 2 (0.421 %) WebSphere 1 2 (0.421 %) Software Packaging 2 1 (0.211 %) ASP 2 1 (0.211 %) JSP 2 1 (0.211 %) WebServices	Application Platforms 1 71 (14.95 %) MS Exchange 2 55 (11.58 %) Lotus Notes 3 34 (7.158 %) Exchange Server 2003 4 12 (2.526 %) Exchange Server 2000 5 9 (1.895 %) SharePoint 6 7 (1.474 %) Exchange Server 5.5 7 5 (1.053 %) Blackberry Enterprise Server 8 4 (0.842 %) GroupWise 9 3 (0.632 %) Lotus Domino 9 3 (0.632 %) Exchange Server 2007 10 2 (0.421 %) WorkSite 11 1 (0.211 %) Apache 11 1 (0.211 %) IIS 11 1 (0.211 %) CMS
Applications 1 175 (36.84 %) MS Office 2 61 (12.84 %) MS Excel 3 6 (1.263 %) MS Visio 4 5 (1.053 %) AutoCAD 5 3 (0.632 %) QuarkXPress 6 2 (0.421 %) MS PowerPoint 6 2 (0.421 %) MS Project	Business Applications 1 6 (1.263 %) SAP HR 2 4 (0.842 %) Great Plains 3 3 (0.632 %) SAP HR-PA 4 2 (0.421 %) Oracle Financials 5 1 (0.211 %) Microsoft CRM 5 1 (0.211 %) SAP R/3 5 1 (0.211 %) MAXIMO 5 1 (0.211 %) SoftGrid 5 1 (0.211 %) Temenos Globus
Communications & Networking 1 36 (7.579 %) TCP/IP 2 31 (6.526 %) DNS 3 30 (6.316 %) DHCP 4 20 (4.211 %) LAN 5 19 (4.000 %) WAN 6 15 (3.158 %) VPN 7 11 (2.316 %) Internet 7 11 (2.316 %) VoIP 8 6 (1.263 %) OSPF 9 5 (1.053 %) Firewall 9 5 (1.053 %) Wireless 9 5 (1.053 %) Intranet 10 4 (0.842 %) SAN 10 4 (0.842 %) ADSL 10 4 (0.842 %) EIGRP 11 3 (0.632 %) BGP 11 3 (0.632 %) SNMP 11 3 (0.632 %) 3G 12 2 (0.421 %) ISDN 12 2 (0.421 %) Ethernet	Database & Business Intelligence 1 20 (4.211 %) SQL Server 2 6 (1.263 %) SQL Server 2000 2 6 (1.263 %) SQL Server 2005 3 2 (0.421 %) MySQL 3 2 (0.421 %) DB2 3 2 (0.421 %) Informix 3 2 (0.421 %) BusinessObjects 4 1 (0.211 %) SAP BW 4 1 (0.211 %) FileMaker 4 1 (0.211 %) GIS
Development Applications 1 1 (0.211 %) Flash 1 1 (0.211 %) Dreamweaver 1 1 (0.211 %) MSI	General 1 77 (16.21 %) Finance 2 22 (4.632 %) Insurance 3 21 (4.421 %) Banking 4 15 (3.158 %) Law 5 13 (2.737 %) Government 6 12 (2.526 %) Legal 7 9 (1.895 %) Publishing 7 9 (1.895 %) Telecoms 8 8 (1.684 %) Investment Banking 8 8 (1.684 %) Financial Institution 9 5 (1.053 %) Back Office 9 5 (1.053 %) Education 10 4 (0.842 %) Retail 10 4 (0.842 %) Music 11 3 (0.632 %) Games 11 3 (0.632 %) Health 12 2 (0.421 %) Local Government 12 2 (0.421 %) Pensions 12 2 (0.421 %) Marketing 13 1 (0.211 %) Auditing
Miscellaneous 1 45 (9.474 %) Blackberry 2 13 (2.737 %) NHS 3 6 (1.263 %) PDA 4 5 (1.053 %) Handset 5 4 (0.842 %) Video Conferencing 6 3 (0.632 %) Clustering 7 2 (0.421 %) Client/Server 7 2 (0.421 %) Foreign Exchange (FX) 7 2 (0.421 %) AS400 7 2 (0.421 %) French Language 7 2 (0.421 %) Spanish Language 8 1 (0.211 %) Fat Client 8 1 (0.211 %) German Language 8 1 (0.211 %) Greek Language 8 1 (0.211 %) Statistics 8 1 (0.211 %) Informatics 8 1 (0.211 %) EPoS 8 1 (0.211 %) Thin Client 8 1 (0.211 %) Streaming Media 8 1 (0.211 %) Smartphone	Operating Systems 1 285 (60.00 %) Windows 2 154 (32.42 %) Windows XP 3 82 (17.26 %) Windows Server 2003 4 78 (16.42 %) Windows 2000 5 30 (6.316 %) Windows Vista 6 19 (4.000 %) UNIX 7 18 (3.789 %) Windows 2000 Server 8 15 (3.158 %) Mac OS X 8 15 (3.158 %) Linux 9 10 (2.105 %) Windows NT 10 8 (1.684 %) Solaris 11 3 (0.632 %) HPUX 12 2 (0.421 %) Windows Mobile 12 2 (0.421 %) NetWare 13 1 (0.211 %) OS/2 13 1 (0.211 %) VMS 13 1 (0.211 %) Mac OS X Server 13 1 (0.211 %) AIX
Processes & Methodologies 1 42 (8.842 %) ITIL 2 15 (3.158 %) Asset Management 3 12 (2.526 %) Security Cleared 4 8 (1.684 %) SC Cleared 4 8 (1.684 %) CRM 5 7 (1.474 %) CAD 6 6 (1.263 %) ERP 6 6 (1.263 %) Incident Management 7 5 (1.053 %) BC Cleared 8 4 (0.842 %) Document Management 8 4 (0.842 %) Logistics 8 4 (0.842 %) Service Management 8 4 (0.842 %) Migration 9 2 (0.421 %) Service Delivery 9 2 (0.421 %) Project Management 9 2 (0.421 %) Content Management 9 2 (0.421 %) CTC Cleared 9 2 (0.421 %) Workflow 10 1 (0.211 %) Knowledge Management 10 1 (0.211 %) Web Development	Programming Languages 1 18 (3.789 %) SQL 2 2 (0.421 %) C 2 2 (0.421 %) PHP 3 1 (0.211 %) Java 3 1 (0.211 %) JavaScript 3 1 (0.211 %) Perl 3 1 (0.211 %) VBScript 3 1 (0.211 %) VB 3 1 (0.211 %) Shell Script
Qualifications 1 45 (9.474 %) Microsoft Certification 2 37 (7.789 %) MCSE 3 18 (3.789 %) MCP 4 12 (2.526 %) MCSA 5 7 (1.474 %) CCNA 5 7 (1.474 %) Cisco Certification 6 5 (1.053 %) Degree 7 4 (0.842 %) CCNP 8 3 (0.632 %) ITIL Certification 9 2 (0.421 %) A+ Certification 9 2 (0.421 %) MCDST 9 2 (0.421 %) MCTS 9 2 (0.421 %) Citrix Certification 10 1 (0.211 %) CCEA 10 1 (0.211 %) ISEB 10 1 (0.211 %) CCA 10 1 (0.211 %) Postgraduate 10 1 (0.211 %) Sun Certification 10 1 (0.211 %) Network+ Certification 10 1 (0.211 %) MOS	Quality Assurance & Compliance 1 9 (1.895 %) SLA 2 1 (0.211 %) Sarbanes-Oxley 2 1 (0.211 %) QA
System Software 1 179 (37.68 %) Active Directory 2 6 (1.263 %) Terminal Server 3 5 (1.053 %) Citrix Presentation Server 4 2 (0.421 %) VMware Infrastructure 5 1 (0.211 %) MetaFrame 5 1 (0.211 %) Terminal Services 5 1 (0.211 %) NetBackup 5 1 (0.211 %) Backup Exec 5 1 (0.211 %) Oracle RMAN	Systems Management 1 13 (2.737 %) DameWare 2 6 (1.263 %) Systems Management Server (SMS) 3 3 (0.632 %) OpenView 3 3 (0.632 %) MOM 4 2 (0.421 %) Norton AntiVirus 4 2 (0.421 %) HP Data Protector 4 2 (0.421 %) Tivoli 5 1 (0.211 %) Tivoli Storage Manager 5 1 (0.211 %) CiscoWorks 5 1 (0.211 %) BMC PATROL 5 1 (0.211 %) ARCserve 5 1 (0.211 %) ZENworks 5 1 (0.211 %) SCCM
Vendors 1 108 (22.74 %) Microsoft 2 56 (11.79 %) Lotus 3 45 (9.474 %) Citrix 4 26 (5.474 %) Cisco 5 22 (4.632 %) HP 6 17 (3.579 %) Remedy 7 16 (3.368 %) Novell 8 14 (2.947 %) Bloomberg 9 11 (2.316 %) Reuters 9 11 (2.316 %) Oracle 10 9 (1.895 %) SAP 11 8 (1.684 %) Adobe 11 8 (1.684 %) VMware 12 7 (1.474 %) McAfee Security 12 7 (1.474 %) VERITAS 12 7 (1.474 %) Apple 13 6 (1.263 %) Symantec 13 6 (1.263 %) Dell 13 6 (1.263 %) Altiris 14 5 (1.053 %) JD Edwards