The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 273 261 244
Rank change year-on-year
-12 -17
Contract jobs requiring a 2nd Line Support 137 163 172
As % of all contract IT jobs located in London 0.65% 0.77% 0.78%
As % of the Job Titles category 0.68% 0.81% 0.82%
Number of daily rates quoted 83 82 85
Average daily rate £175 £165 £163
Average daily rate % change year-on-year
+6.06% +1.53%
90% offered a daily rate of more than £120 £118 £109
10% offered a daily rate of more than £285 £225 £225
UK excluding London average daily rate £160 £165 £140
% change year-on-year
-3.03% +17.85%
Number of hourly rates quoted 22 43 36
Average hourly rate £13.75 £17.50 £16.75
Average hourly rate % change year-on-year
-21.42% +4.47%
90% offered a hourly rate of more than £9.00 £13.57 £13.50
10% offered a hourly rate of more than £20.00 £22.45 £21.00
UK excluding London average hourly rate £16.00 £14.50 £15.09
% change year-on-year
+10.34% -3.90%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20052 20041 20862
As % of all contract IT jobs located in London 94.68% 94.50% 94.77%
Number of daily rates quoted 14187 14178 14151
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 309 344 401
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.49
10% offered a hourly rate of more than £47.70 £37.00 £41.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 10 February 2016.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 10 February 2016.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 16 £213 +25.00% 8
Uxbridge +1 2 £112 -
Wembley - 2 - -
Westminster - 2 £309 - 1
Hammersmith - 2 £120 -
Wimbledon -2 1 - -
Bromley -6 1 £165 +40.42%
Croydon - 1 £140 - 1
Canary Wharf - 1 £163 -
Paddington - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 10 February 2016, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 234 (76.47%) Windows
2 169 (55.23%) Active Directory
3 158 (51.63%) Windows 7
4 113 (36.93%) MS Office
5 108 (35.29%) Microsoft
6 73 (23.86%) ITIL
7 64 (20.92%) MS Excel
8 60 (19.61%) Finance
9 57 (18.63%) MS Exchange
9 57 (18.63%) Blackberry
10 56 (18.30%) Windows Server
11 55 (17.97%) Citrix
12 44 (14.38%) Windows XP
13 41 (13.40%) Windows 8
14 35 (11.44%) Retail
15 33 (10.78%) Cisco
16 31 (10.13%) Banking
16 31 (10.13%) SCCM
16 31 (10.13%) Office 365
17 30 (9.80%) VMware
17 30 (9.80%) Apple
18 25 (8.17%) Windows Server 2008
19 24 (7.84%) Law
19 24 (7.84%) Legal
20 23 (7.52%) Android
21 22 (7.19%) iPhone
21 22 (7.19%) Exchange Server 2010
22 21 (6.86%) Windows Server 2003
22 21 (6.86%) WAN
23 20 (6.54%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 10 February 2016, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (18.63%) MS Exchange
2 22 (7.19%) Exchange Server 2010
3 18 (5.88%) Blackberry Enterprise Server
4 17 (5.56%) IBM Notes
5 15 (4.90%) SharePoint
6 14 (4.58%) Skype for Business
7 13 (4.25%) Exchange Server 2007
8 9 (2.94%) Exchange Server 2013
9 2 (0.65%) Exchange Server 2003
10 1 (0.33%) Apache
10 1 (0.33%) CMS
10 1 (0.33%) SharePoint 2010
10 1 (0.33%) Tomcat
Applications
1 113 (36.93%) MS Office
2 64 (20.92%) MS Excel
3 6 (1.96%) MS PowerPoint
4 4 (1.31%) Adobe Creative Suite
5 2 (0.65%) MS Visio
6 1 (0.33%) Acrobat
6 1 (0.33%) Adobe After Effects
6 1 (0.33%) Adobe Premiere
6 1 (0.33%) Photoshop
6 1 (0.33%) PTC Creo
6 1 (0.33%) SOLIDWORKS
Business Applications
1 13 (4.25%) Eikon
2 3 (0.98%) Remedy ITSM
3 2 (0.65%) Brady Trinity
4 1 (0.33%) assyst
4 1 (0.33%) Dynamics AX
4 1 (0.33%) Dynamics CRM
4 1 (0.33%) Dynamics NAV
4 1 (0.33%) Hyperion Planning
4 1 (0.33%) Oracle 11i
4 1 (0.33%) Oracle Cash Management
4 1 (0.33%) Oracle EBS
4 1 (0.33%) Oracle EBS R12
4 1 (0.33%) Oracle Financials
4 1 (0.33%) Oracle General Ledger
4 1 (0.33%) Oracle iProcurement
4 1 (0.33%) Oracle Payables
4 1 (0.33%) Oracle Receivables
4 1 (0.33%) SAP CRM
4 1 (0.33%) SAP Oil and Gas
Cloud Services
1 31 (10.13%) Office 365
2 3 (0.98%) Cloud Computing
3 2 (0.65%) Microsoft Azure
4 1 (0.33%) OneDrive
Communications & Networking
1 21 (6.86%) WAN
2 20 (6.54%) LAN
3 16 (5.23%) TCP/IP
3 16 (5.23%) VPN
4 14 (4.58%) DNS
5 11 (3.59%) DHCP
6 10 (3.27%) Internet
6 10 (3.27%) IP Telephony
6 10 (3.27%) VoIP
7 8 (2.61%) Firewall
8 6 (1.96%) Broadband
8 6 (1.96%) Cisco IPT
8 6 (1.96%) Wi-Fi
9 5 (1.63%) Remote Desktop
9 5 (1.63%) Wireless
10 3 (0.98%) ADSL
10 3 (0.98%) SAN
11 2 (0.65%) 3G
11 2 (0.65%) BGP
11 2 (0.65%) MPLS
Database & Business Intelligence
1 7 (2.29%) SQL Server
2 2 (0.65%) Crystal Reports
2 2 (0.65%) Oracle Database
2 2 (0.65%) Oracle Reports
3 1 (0.33%) Data Mining
3 1 (0.33%) Data Warehouse
3 1 (0.33%) FileMaker
3 1 (0.33%) Oracle Database 11g
3 1 (0.33%) RDBMS
3 1 (0.33%) Relational Database
Development Applications
1 1 (0.33%) JIRA
General
1 60 (19.61%) Finance
2 35 (11.44%) Retail
3 31 (10.13%) Banking
4 24 (7.84%) Law
4 24 (7.84%) Legal
5 14 (4.58%) Retail Banking
6 9 (2.94%) Financial Institution
7 8 (2.61%) Investment Banking
8 7 (2.29%) Telecoms
9 3 (0.98%) French Language
9 3 (0.98%) Front Office
9 3 (0.98%) Games
10 2 (0.65%) Back Office
10 2 (0.65%) Marketing
10 2 (0.65%) Pharmaceutical
11 1 (0.33%) Electronics
11 1 (0.33%) German Language
11 1 (0.33%) Manufacturing
11 1 (0.33%) Multimedia
11 1 (0.33%) Private Banking
Libraries, Frameworks & Software Standards
1 2 (0.65%) .NET
1 2 (0.65%) HTML
2 1 (0.33%) CSS
2 1 (0.33%) SailPoint
2 1 (0.33%) SAP Basis
Miscellaneous
1 57 (18.63%) Blackberry
2 22 (7.19%) iPhone
3 19 (6.21%) iPad
4 12 (3.92%) Video Conferencing
5 7 (2.29%) Driving Licence
6 6 (1.96%) Management Information System
7 5 (1.63%) NHS
8 4 (1.31%) Analytical Skills
8 4 (1.31%) EPoS
8 4 (1.31%) Smartphone
9 3 (0.98%) Data Centre
10 2 (0.65%) BYOD
10 2 (0.65%) Handset
10 2 (0.65%) Mobile App
10 2 (0.65%) Mobile Computing
11 1 (0.33%) BBC
11 1 (0.33%) Equities
11 1 (0.33%) Replication
11 1 (0.33%) SecurID
11 1 (0.33%) Thin Client
Operating Systems
1 234 (76.47%) Windows
2 158 (51.63%) Windows 7
3 56 (18.30%) Windows Server
4 44 (14.38%) Windows XP
5 41 (13.40%) Windows 8
6 25 (8.17%) Windows Server 2008
7 23 (7.52%) Android
8 21 (6.86%) Windows Server 2003
9 15 (4.90%) Apple iOS
10 14 (4.58%) Windows Server 2012
11 11 (3.59%) Unix
12 9 (2.94%) Linux
12 9 (2.94%) Mac OS
13 8 (2.61%) Mac OS X
14 6 (1.96%) Windows 10
15 3 (0.98%) Windows 2000
15 3 (0.98%) Windows NT
16 2 (0.65%) SUSE
16 2 (0.65%) Windows Phone
17 1 (0.33%) CentOS
Processes & Methodologies
1 73 (23.86%) ITIL
2 12 (3.92%) Service Management
3 10 (3.27%) Asset Management
4 6 (1.96%) Incident Management
4 6 (1.96%) Service Delivery
5 5 (1.63%) Agile Software Development
5 5 (1.63%) Mobile Device Management
5 5 (1.63%) Problem Management
6 4 (1.31%) Change Control
6 4 (1.31%) CRM
6 4 (1.31%) ITIL V3
6 4 (1.31%) ITSM
6 4 (1.31%) Migration
6 4 (1.31%) Root Cause Analysis
6 4 (1.31%) Time Management
7 3 (0.98%) Business Analysis
7 3 (0.98%) Coaching
7 3 (0.98%) Data Protection
7 3 (0.98%) E-Commerce
7 3 (0.98%) Project Management
Programming Languages
1 9 (2.94%) PowerShell
1 9 (2.94%) SQL
2 3 (0.98%) C#
3 2 (0.65%) Perl
3 2 (0.65%) VB
3 2 (0.65%) VB.NET
3 2 (0.65%) VBA
4 1 (0.33%) Bash Shell
4 1 (0.33%) Java
4 1 (0.33%) T-SQL
Qualifications
1 16 (5.23%) Microsoft Certification
2 11 (3.59%) Security Cleared
3 8 (2.61%) Degree
4 7 (2.29%) CCNA
4 7 (2.29%) Cisco Certification
4 7 (2.29%) SC Cleared
5 6 (1.96%) MCSE
6 4 (1.31%) MCITP
6 4 (1.31%) MCP
6 4 (1.31%) MCSA
7 3 (0.98%) CCA
7 3 (0.98%) CCNP
7 3 (0.98%) Citrix Certification
7 3 (0.98%) DBS Check
7 3 (0.98%) ITIL Certification
8 2 (0.65%) DV Cleared
9 1 (0.33%) CCVP
9 1 (0.33%) CTC Cleared
9 1 (0.33%) GISP
9 1 (0.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (5.56%) SLA
System Software
1 169 (55.23%) Active Directory
2 20 (6.54%) VMware Infrastructure
3 10 (3.27%) XenApp
4 6 (1.96%) Hyper-V
5 4 (1.31%) Terminal Services
5 4 (1.31%) XenDesktop
6 3 (0.98%) VMware ESX
7 2 (0.65%) Microsoft App-V
7 2 (0.65%) vSphere
8 1 (0.33%) BitLocker
8 1 (0.33%) Forefront TMG
8 1 (0.33%) Terminal Server
8 1 (0.33%) VMware Workstation
8 1 (0.33%) Xen
Systems Management
1 31 (10.13%) SCCM
2 12 (3.92%) Backup Exec
3 6 (1.96%) SCOM
4 3 (0.98%) SCSM
5 2 (0.65%) Casper Suite
5 2 (0.65%) Cisco UCCX
5 2 (0.65%) Control-M
5 2 (0.65%) WSUS
5 2 (0.65%) XenMobile
6 1 (0.33%) AirWatch
6 1 (0.33%) DameWare
6 1 (0.33%) MOM
6 1 (0.33%) NetBackup
6 1 (0.33%) Tivoli
Vendors
1 108 (35.29%) Microsoft
2 55 (17.97%) Citrix
3 33 (10.78%) Cisco
4 30 (9.80%) Apple
4 30 (9.80%) VMware
5 19 (6.21%) Bloomberg
6 17 (5.56%) Lotus
6 17 (5.56%) Reuters
7 9 (2.94%) iManage
7 9 (2.94%) Remedy
8 8 (2.61%) HP
9 7 (2.29%) Avaya
10 6 (1.96%) Adobe
10 6 (1.96%) Symantec
11 5 (1.63%) Oracle
11 5 (1.63%) ServiceNow
12 4 (1.31%) Dell
12 4 (1.31%) Mitel
12 4 (1.31%) Red Hat
12 4 (1.31%) SAP
City, London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 4 days ago
London
Randstad Technologies
Rate: £0.00 per annum
Posted: 5 days ago
South East London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 5 days ago
London
Senitor Associates
Rate: £180 - £230 per day
Posted: 6 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £300.00 - £317.00 per day
Posted: 13 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £300.00 - £317.00 per day
Posted: 13 days ago