The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 266 225 278
Rank change year-on-year
-41 +53
Contract jobs requiring a 2nd Line Support 161 196 138
As % of all contract IT jobs located in London 0.69% 0.86% 0.59%
As % of the Job Titles category 0.75% 0.92% 0.64%
Number of daily rates quoted 85 102 56
Average daily rate
Keep up to 90%
of your Daily Rate
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£160 £140 £155
Average daily rate % change year-on-year
+14.28% -9.67%
90% offered a daily rate of more than £114 £111 £100
10% offered a daily rate of more than £294 £225 £211
UK excluding London average daily rate £164 £160 £150
% change year-on-year
+2.34% +6.66%
Number of hourly rates quoted 34 48 44
Average hourly rate £19.44 £17.50 £17.50
Average hourly rate % change year-on-year
+11.07% -
90% offered a hourly rate of more than £14.30 £12.35 £11.73
10% offered a hourly rate of more than £77.50 £22.41 £26.80
UK excluding London average hourly rate £15.00 £14.00 £15.10
% change year-on-year
+7.14% -7.30%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21452 21293 21611
As % of all contract IT jobs located in London 91.95% 92.92% 92.39%
Number of daily rates quoted 14988 14746 14660
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 361 385 467
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £11.78 £11.00 £12.22
10% offered a hourly rate of more than £42.20 £35.00 £45.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 3 July 2015.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 3 July 2015.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -23 35 £225 +52.54% 4
Bromley -1 2 £120 -14.28%
Canary Wharf -11 2 £290 -
Uxbridge - 2 £113 -
Twickenham -3 1 £125 +16.27%
Woodford Green - 1 £113 -
Lewisham - 1 - - 1
Brentford - 1 - -
Kingston Upon Thames - 1 £145 - 1
Southwark - 1 - -
Hammersmith - 1 £155 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 237 (79.53%) Windows
2 180 (60.40%) Active Directory
3 131 (43.96%) Windows 7
4 107 (35.91%) Microsoft
5 102 (34.23%) MS Office
6 87 (29.19%) MS Exchange
7 61 (20.47%) Windows XP
8 55 (18.46%) Windows Server 2008
9 54 (18.12%) Citrix
10 52 (17.45%) ITIL
11 51 (17.11%) VMware
12 48 (16.11%) MS Excel
13 40 (13.42%) Blackberry
14 39 (13.09%) Finance
15 37 (12.42%) TCP/IP
16 33 (11.07%) Windows 8
17 32 (10.74%) Cisco
18 31 (10.40%) Windows Server 2003
19 29 (9.73%) DNS
20 28 (9.40%) SLA
20 28 (9.40%) Windows Server 2012
20 28 (9.40%) Exchange Server 2010
21 27 (9.06%) LAN
22 26 (8.72%) Microsoft Certification
23 25 (8.39%) DHCP
23 25 (8.39%) Office 365
24 24 (8.05%) WAN
25 23 (7.72%) Apple
26 22 (7.38%) HP
27 21 (7.05%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 87 (29.19%) MS Exchange
2 28 (9.40%) Exchange Server 2010
3 16 (5.37%) Lync
4 12 (4.03%) Blackberry Enterprise Server
5 11 (3.69%) SharePoint
5 11 (3.69%) Exchange Server 2007
6 10 (3.36%) Exchange Server 2003
7 7 (2.35%) IBM Notes
8 6 (2.01%) Exchange Server 2013
9 4 (1.34%) WorkSite
9 4 (1.34%) SharePoint 2013
10 2 (0.67%) SharePoint 2010
10 2 (0.67%) CMS
11 1 (0.34%) Apache
11 1 (0.34%) Tomcat
11 1 (0.34%) IIS
11 1 (0.34%) JBoss
11 1 (0.34%) Drupal
11 1 (0.34%) nginx
11 1 (0.34%) Apache Solr
Applications
1 102 (34.23%) MS Office
2 48 (16.11%) MS Excel
3 6 (2.01%) MS PowerPoint
4 2 (0.67%) Adobe Creative Suite
5 1 (0.34%) MS Visio
Business Applications
1 3 (1.01%) Eikon
2 1 (0.34%) Oracle Applications
2 1 (0.34%) ResourceLink
2 1 (0.34%) SAP Business One
2 1 (0.34%) Oracle General Ledger
Cloud Services
1 25 (8.39%) Office 365
2 2 (0.67%) Google Cloud Platform
3 1 (0.34%) Mimecast
3 1 (0.34%) Cloud Computing
3 1 (0.34%) Amazon AWS
3 1 (0.34%) Google Apps
Communications & Networking
1 37 (12.42%) TCP/IP
2 29 (9.73%) DNS
3 27 (9.06%) LAN
4 25 (8.39%) DHCP
5 24 (8.05%) WAN
6 18 (6.04%) SAN
7 17 (5.70%) Firewall
8 12 (4.03%) VPN
9 9 (3.02%) VoIP
10 5 (1.68%) IP Telephony
11 3 (1.01%) VLAN
11 3 (1.01%) Cisco IPT
11 3 (1.01%) Wireless
11 3 (1.01%) ADSL
12 2 (0.67%) LDAP
12 2 (0.67%) Broadband
12 2 (0.67%) SMTP
12 2 (0.67%) Ethernet
12 2 (0.67%) NAS
12 2 (0.67%) Cisco Nexus
Database & Business Intelligence
1 15 (5.03%) SQL Server
2 3 (1.01%) IDOL
2 3 (1.01%) Oracle Database
3 2 (0.67%) MySQL
4 1 (0.34%) SQL Server 2005
4 1 (0.34%) Redis
4 1 (0.34%) SQL Server 2000
4 1 (0.34%) EDRMS
4 1 (0.34%) FileMaker
Development Applications
1 2 (0.67%) JIRA
2 1 (0.34%) Jenkins
General
1 39 (13.09%) Finance
2 20 (6.71%) Retail
3 16 (5.37%) Legal
4 13 (4.36%) Banking
5 12 (4.03%) Law
6 7 (2.35%) French Language
7 5 (1.68%) German Language
7 5 (1.68%) Japanese Language
8 4 (1.34%) Local Government
8 4 (1.34%) Retail Banking
9 3 (1.01%) Telecoms
10 2 (0.67%) Publishing
10 2 (0.67%) Back Office
10 2 (0.67%) Investment Banking
11 1 (0.34%) Front Office
11 1 (0.34%) Corporate Banking
11 1 (0.34%) Marketing
11 1 (0.34%) Multimedia
Libraries, Frameworks & Software Standards
1 4 (1.34%) COM
2 3 (1.01%) HTML
3 2 (0.67%) FIX Protocol
4 1 (0.34%) Software Packaging
4 1 (0.34%) .NET
4 1 (0.34%) ASP.NET
4 1 (0.34%) JSP
4 1 (0.34%) Web Services
4 1 (0.34%) XML
4 1 (0.34%) X-Windows
4 1 (0.34%) ActiveMQ
4 1 (0.34%) Ruby on Rails
Miscellaneous
1 40 (13.42%) Blackberry
2 17 (5.70%) iPhone
3 14 (4.70%) NHS
4 13 (4.36%) iPad
5 12 (4.03%) Analytical Skills
6 11 (3.69%) Data Centre
7 9 (3.02%) Video Conferencing
8 5 (1.68%) Computer Science
9 4 (1.34%) PDA
10 3 (1.01%) Clustering
10 3 (1.01%) EqualLogic
11 2 (0.67%) BYOD
11 2 (0.67%) EMC VMAX
11 2 (0.67%) FMCG
11 2 (0.67%) Management Information System
11 2 (0.67%) Handset
11 2 (0.67%) Replication
11 2 (0.67%) Fixed Income
12 1 (0.34%) Derivative
12 1 (0.34%) Equity Derivative
Operating Systems
1 237 (79.53%) Windows
2 131 (43.96%) Windows 7
3 61 (20.47%) Windows XP
4 55 (18.46%) Windows Server 2008
5 33 (11.07%) Windows 8
6 31 (10.40%) Windows Server 2003
7 28 (9.40%) Windows Server 2012
8 20 (6.71%) Linux
8 20 (6.71%) UNIX
9 18 (6.04%) Android
9 18 (6.04%) Mac OS X
10 8 (2.68%) Apple iOS
11 7 (2.35%) Windows Vista
12 6 (2.01%) Windows 2000 Server
13 5 (1.68%) Mac OS
14 2 (0.67%) Red Hat Enterprise Linux
14 2 (0.67%) Windows 2000
14 2 (0.67%) AIX
14 2 (0.67%) Data ONTAP
15 1 (0.34%) Windows Phone
Processes & Methodologies
1 52 (17.45%) ITIL
2 10 (3.36%) Migration
3 9 (3.02%) Incident Management
4 6 (2.01%) Time Management
4 6 (2.01%) Service Delivery
4 6 (2.01%) Project Management
5 5 (1.68%) Business Intelligence
5 5 (1.68%) Problem Management
6 4 (1.34%) Stakeholder Engagement
6 4 (1.34%) CRM
6 4 (1.34%) Asset Management
6 4 (1.34%) Software Deployment
7 3 (1.01%) Change Management
7 3 (1.01%) Identity Management
7 3 (1.01%) Service Management
7 3 (1.01%) Root Cause Analysis
7 3 (1.01%) Investment Management
8 2 (0.67%) Software Testing
8 2 (0.67%) Configuration Management
8 2 (0.67%) Security Management
Programming Languages
1 14 (4.70%) SQL
2 6 (2.01%) PowerShell
3 2 (0.67%) JavaScript
3 2 (0.67%) Perl
4 1 (0.34%) C-shell
4 1 (0.34%) Bash Shell
4 1 (0.34%) VBScript
4 1 (0.34%) VB
4 1 (0.34%) Python
4 1 (0.34%) AWK
4 1 (0.34%) Ruby
4 1 (0.34%) Korn
Qualifications
1 26 (8.72%) Microsoft Certification
2 17 (5.70%) Degree
2 17 (5.70%) Security Cleared
3 16 (5.37%) Cisco Certification
4 15 (5.03%) MCSE
5 14 (4.70%) CCNA
6 13 (4.36%) SC Cleared
7 12 (4.03%) MCP
8 7 (2.35%) ITIL Certification
9 5 (1.68%) MCITP
9 5 (1.68%) MCSA
10 3 (1.01%) MCDST
11 2 (0.67%) A+ Certification
11 2 (0.67%) CCNP
12 1 (0.34%) MCSD
12 1 (0.34%) CCA
12 1 (0.34%) Citrix Certification
12 1 (0.34%) PRINCE2 Certification
12 1 (0.34%) Network+ Certification
12 1 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (9.40%) SLA
2 1 (0.34%) QA
System Software
1 180 (60.40%) Active Directory
2 21 (7.05%) VMware Infrastructure
3 14 (4.70%) XenApp
4 3 (1.01%) VMware ESXi
4 3 (1.01%) VMware ESX
5 2 (0.67%) Hyper-V
5 2 (0.67%) vSphere
6 1 (0.34%) Varnish
6 1 (0.34%) XenDesktop
6 1 (0.34%) KVM
6 1 (0.34%) Terminal Services
6 1 (0.34%) Xen
6 1 (0.34%) Citrix Presentation Server
6 1 (0.34%) VMware Server
Systems Management
1 16 (5.37%) SCCM
2 4 (1.34%) Backup Exec
3 3 (1.01%) WSUS
3 3 (1.01%) DameWare
4 2 (0.67%) NetBackup
4 2 (0.67%) Tivoli
4 2 (0.67%) Tivoli Storage Manager
4 2 (0.67%) Casper Suite
4 2 (0.67%) Nessus
4 2 (0.67%) Symantec Enterprise Vault
5 1 (0.34%) Vagrant
5 1 (0.34%) EMC VPLEX
5 1 (0.34%) ZABBIX
5 1 (0.34%) SolarWinds Orion
5 1 (0.34%) McAfee ePO
5 1 (0.34%) Puppet
Vendors
1 107 (35.91%) Microsoft
2 54 (18.12%) Citrix
3 51 (17.11%) VMware
4 32 (10.74%) Cisco
5 23 (7.72%) Apple
6 22 (7.38%) HP
7 13 (4.36%) Dell
8 12 (4.03%) Remedy
9 7 (2.35%) Bloomberg
9 7 (2.35%) Lotus
9 7 (2.35%) LANDesk
10 6 (2.01%) Symantec
10 6 (2.01%) Oracle
10 6 (2.01%) McAfee
10 6 (2.01%) Reuters
11 5 (1.68%) NetApp
11 5 (1.68%) Mitel
11 5 (1.68%) IBM
11 5 (1.68%) ServiceNow
12 4 (1.34%) Red Hat
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