The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 259 243 302
Rank change year-on-year
-16 +59
Contract jobs requiring a 2nd Line Support 160 182 118
As % of all contract IT jobs located in London 0.68% 0.78% 0.49%
As % of the Job Titles category 0.74% 0.84% 0.53%
Number of daily rates quoted 98 96 47
Average daily rate
Keep up to 90%
of your Daily Rate
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£175 £148 £145
Average daily rate % change year-on-year
+18.64% +1.72%
90% offered a daily rate of more than £114 £120 £100
10% offered a daily rate of more than £252 £220 £230
UK excluding London average daily rate £170 £163 £150
% change year-on-year
+4.61% +8.33%
Number of hourly rates quoted 29 37 43
Average hourly rate £17.25 £17.00 £18.00
Average hourly rate % change year-on-year
+1.47% -5.55%
90% offered a hourly rate of more than £13.00 £11.80 £11.66
10% offered a hourly rate of more than £22.80 £30.00 £24.00
UK excluding London average hourly rate £15.00 £14.50 £15.10
% change year-on-year
+3.44% -3.98%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21610 21787 22472
As % of all contract IT jobs located in London 92.18% 92.83% 92.54%
Number of daily rates quoted 15114 14878 15294
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £620 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 349 401 469
Average hourly rate £18.00 £17.50 £20.00
Average hourly rate % change year-on-year
+2.85% -12.50%
90% offered a hourly rate of more than £12.50 £11.50 £13.50
10% offered a hourly rate of more than £47.83 £40.00 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 4 August 2015.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 4 August 2015.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -26 31 £195 +27.86% 8
Uxbridge - 3 £106 -
Hounslow 0 1 - -
Bromley -3 1 - -
Canary Wharf -10 1 £130 -
Southwark - 1 £143 -
Wimbledon - 1 £150 -
Brentford - 1 - -
Kingston Upon Thames - 1 £145 -
Twickenham - 1 £125 -
Westminster - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 4 August 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 244 (78.71%) Windows
2 198 (63.87%) Active Directory
3 138 (44.52%) Windows 7
4 117 (37.74%) MS Office
5 112 (36.13%) Microsoft
6 85 (27.42%) MS Exchange
7 65 (20.97%) ITIL
8 63 (20.32%) Windows XP
9 61 (19.68%) Citrix
10 59 (19.03%) MS Excel
11 56 (18.06%) Windows Server 2008
12 52 (16.77%) VMware
13 47 (15.16%) Blackberry
14 44 (14.19%) Finance
15 40 (12.90%) TCP/IP
16 37 (11.94%) Cisco
16 37 (11.94%) Windows 8
17 31 (10.00%) Windows Server 2012
17 31 (10.00%) Windows Server 2003
18 30 (9.68%) DNS
18 30 (9.68%) Office 365
19 28 (9.03%) SLA
19 28 (9.03%) Microsoft Certification
20 27 (8.71%) Apple
20 27 (8.71%) Exchange Server 2010
20 27 (8.71%) Android
21 25 (8.06%) LAN
22 24 (7.74%) DHCP
23 22 (7.10%) HP
24 21 (6.77%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 4 August 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 85 (27.42%) MS Exchange
2 27 (8.71%) Exchange Server 2010
3 17 (5.48%) Lync
4 16 (5.16%) SharePoint
5 14 (4.52%) Blackberry Enterprise Server
5 14 (4.52%) Exchange Server 2007
6 12 (3.87%) Exchange Server 2003
7 8 (2.58%) SharePoint 2013
8 7 (2.26%) Exchange Server 2013
9 4 (1.29%) WorkSite
9 4 (1.29%) IBM Notes
10 2 (0.65%) CMS
10 2 (0.65%) SharePoint 2010
11 1 (0.32%) Drupal
11 1 (0.32%) nginx
11 1 (0.32%) Apache Solr
11 1 (0.32%) Apache
11 1 (0.32%) Tomcat
11 1 (0.32%) JBoss
Applications
1 117 (37.74%) MS Office
2 59 (19.03%) MS Excel
3 7 (2.26%) MS PowerPoint
4 2 (0.65%) Adobe Creative Suite
5 1 (0.32%) MS Project
5 1 (0.32%) Spreadsheet
5 1 (0.32%) MS Visio
Business Applications
1 5 (1.61%) Dynamics CRM
2 1 (0.32%) ResourceLink
2 1 (0.32%) SAP Business One
2 1 (0.32%) Eikon
2 1 (0.32%) Oracle Applications
Cloud Services
1 30 (9.68%) Office 365
2 2 (0.65%) Google Cloud Platform
3 1 (0.32%) Cloud Computing
3 1 (0.32%) Amazon AWS
3 1 (0.32%) Google Apps
Communications & Networking
1 40 (12.90%) TCP/IP
2 30 (9.68%) DNS
3 25 (8.06%) LAN
4 24 (7.74%) DHCP
5 19 (6.13%) WAN
6 16 (5.16%) SAN
6 16 (5.16%) Firewall
7 10 (3.23%) VoIP
8 9 (2.90%) VPN
9 8 (2.58%) IP Telephony
10 4 (1.29%) Cisco IPT
10 4 (1.29%) Skype
10 4 (1.29%) ADSL
11 3 (0.97%) WLAN
11 3 (0.97%) NAS
11 3 (0.97%) Wi-Fi
11 3 (0.97%) Wireless
12 2 (0.65%) VLAN
12 2 (0.65%) MPLS
12 2 (0.65%) OSPF
Database & Business Intelligence
1 11 (3.55%) SQL Server
2 3 (0.97%) IDOL
2 3 (0.97%) Oracle Database
3 2 (0.65%) MySQL
4 1 (0.32%) SQL Server 2005
4 1 (0.32%) Redis
4 1 (0.32%) SQL Server 2000
4 1 (0.32%) EDRMS
4 1 (0.32%) FileMaker
Development Applications
1 2 (0.65%) JIRA
2 1 (0.32%) Jenkins
General
1 44 (14.19%) Finance
2 18 (5.81%) Legal
3 16 (5.16%) Law
4 15 (4.84%) Retail
5 10 (3.23%) Banking
6 7 (2.26%) French Language
7 5 (1.61%) German Language
7 5 (1.61%) Japanese Language
7 5 (1.61%) Local Government
8 4 (1.29%) Telecoms
9 3 (0.97%) Back Office
10 2 (0.65%) Advertising
10 2 (0.65%) Publishing
10 2 (0.65%) Retail Banking
11 1 (0.32%) Corporate Banking
11 1 (0.32%) Marketing
11 1 (0.32%) Multimedia
11 1 (0.32%) Investment Banking
11 1 (0.32%) Front Office
Libraries, Frameworks & Software Standards
1 4 (1.29%) COM
2 1 (0.32%) Web Services
2 1 (0.32%) XML
2 1 (0.32%) X-Windows
2 1 (0.32%) ActiveMQ
2 1 (0.32%) Ruby on Rails
2 1 (0.32%) FIX Protocol
2 1 (0.32%) Software Packaging
2 1 (0.32%) HTML
Miscellaneous
1 47 (15.16%) Blackberry
2 15 (4.84%) NHS
2 15 (4.84%) Analytical Skills
3 14 (4.52%) iPhone
3 14 (4.52%) iPad
4 13 (4.19%) Video Conferencing
5 11 (3.55%) Data Centre
6 5 (1.61%) PDA
7 3 (0.97%) Computer Science
7 3 (0.97%) EqualLogic
8 2 (0.65%) EMC VMAX
8 2 (0.65%) BYOD
8 2 (0.65%) FMCG
8 2 (0.65%) Management Information System
8 2 (0.65%) Handset
8 2 (0.65%) Clustering
9 1 (0.32%) Equities
9 1 (0.32%) IVR
9 1 (0.32%) SecurID
9 1 (0.32%) Smartphone
Operating Systems
1 244 (78.71%) Windows
2 138 (44.52%) Windows 7
3 63 (20.32%) Windows XP
4 56 (18.06%) Windows Server 2008
5 37 (11.94%) Windows 8
6 31 (10.00%) Windows Server 2012
6 31 (10.00%) Windows Server 2003
7 27 (8.71%) Android
8 17 (5.48%) UNIX
9 16 (5.16%) Mac OS X
10 15 (4.84%) Linux
11 8 (2.58%) Windows 2000 Server
11 8 (2.58%) Apple iOS
12 7 (2.26%) Windows Vista
13 4 (1.29%) Mac OS
14 2 (0.65%) Red Hat Enterprise Linux
14 2 (0.65%) AIX
14 2 (0.65%) Windows Phone
14 2 (0.65%) Data ONTAP
15 1 (0.32%) Windows 2000
Processes & Methodologies
1 65 (20.97%) ITIL
2 15 (4.84%) Migration
3 11 (3.55%) Incident Management
4 10 (3.23%) Service Management
5 9 (2.90%) CRM
6 8 (2.58%) Time Management
6 8 (2.58%) Project Management
7 6 (1.94%) Problem Management
7 6 (1.94%) Asset Management
8 5 (1.61%) Service Delivery
8 5 (1.61%) Stakeholder Engagement
8 5 (1.61%) Software Deployment
9 4 (1.29%) Change Management
9 4 (1.29%) Business Intelligence
9 4 (1.29%) ITSM
9 4 (1.29%) Identity Management
10 3 (0.97%) Change Control
10 3 (0.97%) Root Cause Analysis
11 2 (0.65%) Coaching
11 2 (0.65%) Mobile Device Management
Programming Languages
1 13 (4.19%) SQL
2 6 (1.94%) PowerShell
3 1 (0.32%) C
3 1 (0.32%) JavaScript
3 1 (0.32%) Perl
3 1 (0.32%) VBScript
3 1 (0.32%) VB
3 1 (0.32%) Ruby
Qualifications
1 28 (9.03%) Microsoft Certification
2 18 (5.81%) Security Cleared
3 17 (5.48%) MCSE
3 17 (5.48%) Cisco Certification
4 16 (5.16%) Degree
5 15 (4.84%) CCNA
6 13 (4.19%) SC Cleared
7 12 (3.87%) MCP
8 10 (3.23%) ITIL Certification
9 5 (1.61%) MCSA
9 5 (1.61%) MCITP
10 2 (0.65%) CCNP
10 2 (0.65%) MCDST
11 1 (0.32%) Network+ Certification
11 1 (0.32%) VMware Certified Professional (VCP)
11 1 (0.32%) CTC Cleared
11 1 (0.32%) DV Cleared
11 1 (0.32%) MCSD
11 1 (0.32%) CCA
11 1 (0.32%) Citrix Certification
Quality Assurance & Compliance
1 28 (9.03%) SLA
2 1 (0.32%) QA
System Software
1 198 (63.87%) Active Directory
2 21 (6.77%) VMware Infrastructure
3 15 (4.84%) XenApp
4 3 (0.97%) Hyper-V
4 3 (0.97%) VMware ESX
5 2 (0.65%) vSphere
5 2 (0.65%) VMware ESXi
6 1 (0.32%) KVM
6 1 (0.32%) Varnish
6 1 (0.32%) XenDesktop
6 1 (0.32%) Xen
6 1 (0.32%) Citrix Presentation Server
6 1 (0.32%) VMware Server
6 1 (0.32%) Terminal Services
Systems Management
1 15 (4.84%) SCCM
2 4 (1.29%) Backup Exec
3 3 (0.97%) DameWare
4 2 (0.65%) NetBackup
4 2 (0.65%) Tivoli
4 2 (0.65%) Tivoli Storage Manager
4 2 (0.65%) Nessus
4 2 (0.65%) McAfee ePO
4 2 (0.65%) Symantec Enterprise Vault
4 2 (0.65%) Casper Suite
5 1 (0.32%) EMC VPLEX
5 1 (0.32%) Vagrant
5 1 (0.32%) Puppet
5 1 (0.32%) WSUS
5 1 (0.32%) ZABBIX
5 1 (0.32%) SolarWinds Orion
Vendors
1 112 (36.13%) Microsoft
2 61 (19.68%) Citrix
3 52 (16.77%) VMware
4 37 (11.94%) Cisco
5 27 (8.71%) Apple
6 22 (7.10%) HP
7 18 (5.81%) Dell
8 12 (3.87%) Remedy
9 7 (2.26%) LANDesk
10 6 (1.94%) Symantec
11 5 (1.61%) CheckPoint
11 5 (1.61%) McAfee
11 5 (1.61%) Polycom
11 5 (1.61%) NetApp
11 5 (1.61%) Oracle
11 5 (1.61%) ServiceNow
12 4 (1.29%) IBM
12 4 (1.29%) Lotus
12 4 (1.29%) Avaya
12 4 (1.29%) Juniper
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