The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 254 266 273
Rank change year-on-year
+12 +7
Contract jobs requiring a 2nd Line Support 168 114 153
As % of all contract IT jobs located in London 0.68% 0.52% 0.55%
As % of the Job Titles category 0.73% 0.56% 0.59%
Number of daily rates quoted 70 47 46
Average daily rate £175 £175 £188
Average daily rate % change year-on-year
- -6.66%
90% offered a daily rate of more than £110 £112 £133
10% offered a daily rate of more than £266 £266 £293
UK excluding London average daily rate £145 £150 £135
% change year-on-year
-3.33% +11.11%
Number of hourly rates quoted 50 31 44
Average hourly rate £17.50 £16.00 £17.25
Average hourly rate % change year-on-year
+9.37% -7.24%
90% offered a hourly rate of more than £14.45 £13.50 £13.95
10% offered a hourly rate of more than £21.10 £135.00 £22.50
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22912 20394 25944
As % of all contract IT jobs located in London 92.57% 92.78% 92.61%
Number of daily rates quoted 15867 13832 16673
Average daily rate £425 £448 £448
Average daily rate % change year-on-year
-5.02% -
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 416 421 581
Average hourly rate £17.50 £19.00 £20.00
Average hourly rate % change year-on-year
-7.89% -5.00%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £41.00 £45.00 £40.00
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 16 April 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 16 April 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -13 39 £175 -7.89% 9
Croydon -6 4 £438 - 1
Kingston Upon Thames - 1 - - 1
Canary Wharf - 1 £215 -
Paddington - - - -
Hammersmith - - - -
Wimbledon - - - -
Docklands, London - - - -
Romford - - - -
Ruislip - - - -
Uxbridge - - - - 1
Edgware - - - -
Hounslow - - - -
Beckenham - - - -
Brentford - - - - 1
Bromley - - - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 16 April 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 264 (80.73%) Windows
2 163 (49.85%) MS Office
3 155 (47.40%) Active Directory
4 150 (45.87%) Windows 7
5 144 (44.04%) Microsoft
6 118 (36.09%) Windows XP
7 97 (29.66%) Blackberry
8 91 (27.83%) MS Excel
9 78 (23.85%) MS Exchange
10 77 (23.55%) Windows Server 2008
11 76 (23.24%) ITIL
12 73 (22.32%) Citrix
13 54 (16.51%) Windows Server 2003
14 49 (14.98%) VMware
15 43 (13.15%) Finance
16 41 (12.54%) Cisco
17 35 (10.70%) Microsoft Certification
17 35 (10.70%) VMware Infrastructure
18 30 (9.17%) MCP
19 29 (8.87%) Law
19 29 (8.87%) Exchange Server 2010
20 28 (8.56%) Exchange Server 2003
20 28 (8.56%) TCP/IP
20 28 (8.56%) HP
21 27 (8.26%) SCCM
21 27 (8.26%) Banking
22 26 (7.95%) VPN
22 26 (7.95%) DNS
22 26 (7.95%) IBM Notes
22 26 (7.95%) Lotus

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 16 April 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 78 (23.85%) MS Exchange
2 29 (8.87%) Exchange Server 2010
3 28 (8.56%) Exchange Server 2003
4 26 (7.95%) IBM Notes
5 25 (7.65%) Blackberry Enterprise Server
6 21 (6.42%) SharePoint
7 19 (5.81%) Exchange Server 2007
8 4 (1.22%) SharePoint 2010
9 2 (0.61%) Lync
9 2 (0.61%) WorkSite
9 2 (0.61%) CMS
10 1 (0.31%) Exchange Server 2000
10 1 (0.31%) Exchange Server 2013
10 1 (0.31%) IIS
Applications
1 163 (49.85%) MS Office
2 91 (27.83%) MS Excel
3 16 (4.89%) MS PowerPoint
4 13 (3.98%) MS Visio
5 12 (3.67%) MS Project
6 8 (2.45%) Acrobat
7 2 (0.61%) InDesign
7 2 (0.61%) Photoshop
8 1 (0.31%) Spreadsheet
Business Applications
1 7 (2.14%) Eikon
2 2 (0.61%) SAP ERP
2 2 (0.61%) SAP CRM
2 2 (0.61%) Dynamics NAV
2 2 (0.61%) Dynamics CRM
3 1 (0.31%) Dynamics GP
3 1 (0.31%) Cerner Millennium
Cloud Services
1 10 (3.06%) Office 365
2 5 (1.53%) Google Apps
Communications & Networking
1 28 (8.56%) TCP/IP
2 26 (7.95%) VPN
2 26 (7.95%) DNS
3 17 (5.20%) LAN
4 16 (4.89%) Wireless
5 14 (4.28%) DHCP
6 11 (3.36%) VoIP
6 11 (3.36%) Internet
7 10 (3.06%) WAN
8 7 (2.14%) Intranet
8 7 (2.14%) Firewall
9 4 (1.22%) SAN
10 3 (0.92%) 3G
10 3 (0.92%) IP Telephony
11 2 (0.61%) Cisco IOS
11 2 (0.61%) Ethernet
11 2 (0.61%) Bluetooth
11 2 (0.61%) Broadband
12 1 (0.31%) ISDN
12 1 (0.31%) LDAP
Database & Business Intelligence
1 3 (0.92%) SQL Server
2 2 (0.61%) MS Access
2 2 (0.61%) SAP BW
Development Applications
1 1 (0.31%) Visual Studio
1 1 (0.31%) JIRA
1 1 (0.31%) Apache Continuum
General
1 43 (13.15%) Finance
2 29 (8.87%) Law
3 27 (8.26%) Banking
4 24 (7.34%) Legal
5 19 (5.81%) Retail
6 8 (2.45%) Back Office
7 6 (1.83%) Advertising
7 6 (1.83%) Telecoms
8 4 (1.22%) Investment Banking
8 4 (1.22%) Financial Institution
9 3 (0.92%) Front Office
10 2 (0.61%) Games
10 2 (0.61%) Dutch Language
11 1 (0.31%) French Language
11 1 (0.31%) German Language
11 1 (0.31%) Local Government
11 1 (0.31%) Marketing
11 1 (0.31%) Electronics
11 1 (0.31%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.92%) HTML
1 3 (0.92%) XML
2 1 (0.31%) .NET
2 1 (0.31%) J2EE
Miscellaneous
1 97 (29.66%) Blackberry
2 14 (4.28%) iPhone
3 11 (3.36%) iPad
4 10 (3.06%) Video Conferencing
5 9 (2.75%) NHS
6 7 (2.14%) Thin Client
6 7 (2.14%) Fat Client
7 6 (1.83%) Management Information System
8 5 (1.53%) Handset
9 4 (1.22%) EPoS
10 3 (0.92%) Client/Server
10 3 (0.92%) IVR
10 3 (0.92%) PDA
11 2 (0.61%) Foreign Exchange (FX)
11 2 (0.61%) Hedge funds
12 1 (0.31%) Mobile Computing
12 1 (0.31%) EFT
12 1 (0.31%) Equities
12 1 (0.31%) Derivative
12 1 (0.31%) Taxonomies
Operating Systems
1 264 (80.73%) Windows
2 150 (45.87%) Windows 7
3 118 (36.09%) Windows XP
4 77 (23.55%) Windows Server 2008
5 54 (16.51%) Windows Server 2003
6 18 (5.50%) Windows Vista
7 13 (3.98%) Windows Server 2012
8 12 (3.67%) Windows 2000
9 10 (3.06%) Mac OS X
10 8 (2.45%) Linux
11 6 (1.83%) Apple iOS
12 5 (1.53%) Android
13 4 (1.22%) Windows 8
14 3 (0.92%) Windows 2000 Server
14 3 (0.92%) UNIX
15 2 (0.61%) Windows Mobile
16 1 (0.31%) NetWare
16 1 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 76 (23.24%) ITIL
2 17 (5.20%) Service Management
2 17 (5.20%) Incident Management
3 13 (3.98%) Asset Management
4 11 (3.36%) Document Management
5 9 (2.75%) Change Management
6 8 (2.45%) Configuration Management
7 7 (2.14%) Project Management
8 6 (1.83%) Service Delivery
8 6 (1.83%) Software Deployment
9 5 (1.53%) CRM
9 5 (1.53%) Disaster Recovery
9 5 (1.53%) ITIL V3
10 4 (1.22%) Time Management
10 4 (1.22%) Migration
10 4 (1.22%) BCP
11 3 (0.92%) Problem Management
12 2 (0.61%) Operations Management
12 2 (0.61%) Information Security
12 2 (0.61%) Fault Management
Programming Languages
1 19 (5.81%) SQL
2 4 (1.22%) Java
3 2 (0.61%) Python
3 2 (0.61%) VBScript
3 2 (0.61%) C#
4 1 (0.31%) C
4 1 (0.31%) VC++
Qualifications
1 35 (10.70%) Microsoft Certification
2 30 (9.17%) MCP
3 24 (7.34%) MCSE
4 21 (6.42%) Security Cleared
5 11 (3.36%) MCDST
6 10 (3.06%) SC Cleared
7 9 (2.75%) DV Cleared
8 8 (2.45%) MCITP
8 8 (2.45%) Degree
8 8 (2.45%) A+ Certification
8 8 (2.45%) ITIL Certification
9 7 (2.14%) MCTS
10 6 (1.83%) MCSA
11 5 (1.53%) CCNA
11 5 (1.53%) Cisco Certification
11 5 (1.53%) MOS
12 2 (0.61%) Network+ Certification
13 1 (0.31%) CCA
13 1 (0.31%) Citrix Certification
13 1 (0.31%) HNC
Quality Assurance & Compliance
1 25 (7.65%) SLA
2 2 (0.61%) ISO/IEC 27001
System Software
1 155 (47.40%) Active Directory
2 35 (10.70%) VMware Infrastructure
3 10 (3.06%) XenApp
4 6 (1.83%) VMware ESX
5 5 (1.53%) vSphere
6 4 (1.22%) VMware Server
7 3 (0.92%) XenDesktop
7 3 (0.92%) Hyper-V
8 2 (0.61%) Microsoft App-V
8 2 (0.61%) VMware ESXi
9 1 (0.31%) ProxySG
9 1 (0.31%) Citrix Presentation Server
9 1 (0.31%) Terminal Services
Systems Management
1 27 (8.26%) SCCM
2 10 (3.06%) Backup Exec
3 6 (1.83%) MIMEsweeper
4 4 (1.22%) Systems Management Server (SMS)
5 3 (0.92%) NetBackup
5 3 (0.92%) HP SIM
6 2 (0.61%) HP Data Protector
6 2 (0.61%) ARCserve
6 2 (0.61%) Norton AntiVirus
6 2 (0.61%) HP NNM
7 1 (0.31%) SCOM
7 1 (0.31%) MAILsweeper
7 1 (0.31%) Cisco CUCM
Vendors
1 144 (44.04%) Microsoft
2 73 (22.32%) Citrix
3 49 (14.98%) VMware
4 41 (12.54%) Cisco
5 28 (8.56%) HP
6 26 (7.95%) Lotus
7 25 (7.65%) Apple
8 15 (4.59%) Bloomberg
9 13 (3.98%) Dell
10 11 (3.36%) Adobe
10 11 (3.36%) Reuters
11 10 (3.06%) Compaq
12 8 (2.45%) Fidessa
13 7 (2.14%) Kaspersky
14 6 (1.83%) SolarWinds
14 6 (1.83%) Wyse
14 6 (1.83%) Avaya
15 5 (1.53%) Symantec
15 5 (1.53%) Sophos
15 5 (1.53%) Mitel
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