The statistics below represent IT contracts advertised across the London region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / London
Rank 300 284 261
Rank change year-on-year
-16 -23
Contract jobs requiring a 2nd Line Support 105 127 150
As % of all contract IT jobs located in London 0.54% 0.60% 0.70%
As % of the Job Titles category 0.57% 0.63% 0.74%
Number of daily rates quoted 72 78 75
Median daily rate £165 £188 £165
Median daily rate % change year-on-year
-12.00% +13.63%
90% offered a daily rate of more than £111 £122 £120
10% offered a daily rate of more than £230 £290 £228
UK excluding London median daily rate £151 £150 £160
% change year-on-year
+0.83% -6.25%
Number of hourly rates quoted 12 19 37
Median hourly rate £21.75 £13.50 £17.50
Median hourly rate % change year-on-year
+61.11% -22.85%
90% offered a hourly rate of more than £17.60 £11.00 £13.30
10% offered a hourly rate of more than £24.80 £20.00 £22.20
UK excluding London median hourly rate £15.00 £15.50 £14.50
% change year-on-year
-3.22% +6.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
18361 20062 20287
As % of all contract IT jobs located in London 94.76% 95.10% 94.86%
Number of daily rates quoted 13139 14193 14289
Median daily rate £475 £450 £440
Median daily rate % change year-on-year
+5.55% +2.27%
90% offered a daily rate of more than £300 £293 £270
10% offered a daily rate of more than £640 £625 £600
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 252 305 335
Median hourly rate £23.00 £17.00 £19.14
Median hourly rate % change year-on-year
+35.29% -11.15%
90% offered a hourly rate of more than £12.50 £11.00 £12.50
10% offered a hourly rate of more than £55.00 £45.00 £43.00
UK excluding London median hourly rate £17.50 £18.00 £16.74
% change year-on-year
-2.77% +7.55%

2nd Line Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 20 February 2017.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 20 February 2017.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 20 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 18 £165 -22.35% 12
Hammersmith -2 2 £158 +31.25% 2
Ilford - 2 - -
Bromley +8 1 - -
Uxbridge +3 1 £175 +56.95%
Chiswick - 1 £185 -
Kingston Upon Thames - 1 - - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 20 February 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 193 (80.75%) Windows
2 147 (61.51%) Active Directory
3 113 (47.28%) Microsoft
4 112 (46.86%) Windows 7
5 105 (43.93%) MS Office
6 65 (27.20%) ITIL
7 60 (25.10%) MS Excel
8 59 (24.69%) Blackberry
9 50 (20.92%) Windows 10
10 46 (19.25%) Windows Server
11 40 (16.74%) Office 365
11 40 (16.74%) MS Exchange
11 40 (16.74%) Citrix
12 37 (15.48%) VMware
13 35 (14.64%) Cisco
14 34 (14.23%) Mac OS X
15 31 (12.97%) TCP/IP
16 29 (12.13%) Windows 8
17 28 (11.72%) Banking
17 28 (11.72%) Retail
17 28 (11.72%) VMware Infrastructure
18 26 (10.88%) Finance
19 24 (10.04%) Wireless
19 24 (10.04%) SLA
19 24 (10.04%) Apple
19 24 (10.04%) ITIL Certification
20 23 (9.62%) Windows XP
20 23 (9.62%) Blackberry Enterprise Server
20 23 (9.62%) Reuters
21 21 (8.79%) iPhone

2nd Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (16.74%) MS Exchange
2 23 (9.62%) Blackberry Enterprise Server
3 21 (8.79%) IBM Notes
4 20 (8.37%) Skype for Business
5 19 (7.95%) Exchange Server 2010
6 12 (5.02%) Exchange Server 2007
7 11 (4.60%) Exchange Server 2013
7 11 (4.60%) SharePoint
8 2 (0.84%) Exchange Server 2003
8 2 (0.84%) IIS
9 1 (0.42%) CMS
9 1 (0.42%) Office Communications Server
9 1 (0.42%) SharePoint 2010
9 1 (0.42%) SharePoint 2013
Applications
1 105 (43.93%) MS Office
2 60 (25.10%) MS Excel
3 5 (2.09%) MS PowerPoint
Business Applications
1 13 (5.44%) Eikon
2 7 (2.93%) RMDS
3 1 (0.42%) Dynamics CRM
3 1 (0.42%) Hyperion Planning
3 1 (0.42%) Lorenzo
3 1 (0.42%) Oracle 11i
3 1 (0.42%) Oracle Cash Management
3 1 (0.42%) Oracle EBS
3 1 (0.42%) Oracle EBS R12
3 1 (0.42%) Oracle Financials
3 1 (0.42%) Oracle General Ledger
3 1 (0.42%) Oracle iProcurement
3 1 (0.42%) Oracle Payables
3 1 (0.42%) Oracle Receivables
3 1 (0.42%) Remedy ITSM
Cloud Services
1 40 (16.74%) Office 365
2 7 (2.93%) Microsoft Azure
3 6 (2.51%) Azure Active Directory
3 6 (2.51%) OneDrive
3 6 (2.51%) Yammer
4 1 (0.42%) GitHub
Communications & Networking
1 31 (12.97%) TCP/IP
2 24 (10.04%) Wireless
3 19 (7.95%) LAN
4 18 (7.53%) DNS
5 17 (7.11%) DHCP
6 14 (5.86%) WAN
7 12 (5.02%) Skype
8 10 (4.18%) VPN
9 8 (3.35%) Wi-Fi
10 7 (2.93%) Firewall
10 7 (2.93%) Internet
10 7 (2.93%) Remote Desktop
11 6 (2.51%) PBX
12 4 (1.67%) IP Telephony
12 4 (1.67%) SAN
12 4 (1.67%) VoIP
13 3 (1.26%) Cisco IOS
13 3 (1.26%) PCoIP
14 2 (0.84%) Cisco ASA
14 2 (0.84%) WebEx
Database & Business Intelligence
1 13 (5.44%) SQL Server
2 3 (1.26%) Crystal Reports
3 2 (0.84%) MS Access
4 1 (0.42%) BusinessObjects
4 1 (0.42%) Electronic Patient Records
4 1 (0.42%) Essbase
4 1 (0.42%) InterSystems Cache
4 1 (0.42%) Oracle Database
4 1 (0.42%) Oracle Database 11g
4 1 (0.42%) SQL Server 2012
Development Applications
1 2 (0.84%) JIRA
2 1 (0.42%) Jenkins
2 1 (0.42%) Sonatype Nexus
General
1 28 (11.72%) Banking
1 28 (11.72%) Retail
2 26 (10.88%) Finance
3 14 (5.86%) Law
3 14 (5.86%) Legal
3 14 (5.86%) Retail Banking
4 7 (2.93%) Front Office
5 5 (2.09%) Investment Banking
5 5 (2.09%) Telecoms
6 2 (0.84%) Advertising
7 1 (0.42%) Games
7 1 (0.42%) Manufacturing
7 1 (0.42%) Marketing
7 1 (0.42%) Private Banking
Libraries, Frameworks & Software Standards
1 7 (2.93%) FIX Protocol
1 7 (2.93%) Rendezvous
2 1 (0.42%) CSS
2 1 (0.42%) HTML
2 1 (0.42%) MSMQ
2 1 (0.42%) Software Packaging
2 1 (0.42%) X-Windows
Miscellaneous
1 59 (24.69%) Blackberry
2 21 (8.79%) iPhone
3 15 (6.28%) iPad
4 10 (4.18%) Analytical Skills
5 9 (3.77%) Smartphone
6 7 (2.93%) Driving Licence
6 7 (2.93%) Foreign Exchange (FX)
7 6 (2.51%) Video Conferencing
8 5 (2.09%) BYOD
9 4 (1.67%) RSA SecurID
10 3 (1.26%) Data Centre
10 3 (1.26%) Fat Client
10 3 (1.26%) Thin Client
11 2 (0.84%) Computer Science
11 2 (0.84%) EPoS
11 2 (0.84%) NHS
12 1 (0.42%) Life Science
12 1 (0.42%) Online Banking
12 1 (0.42%) PACS
12 1 (0.42%) SCADA
Operating Systems
1 193 (80.75%) Windows
2 112 (46.86%) Windows 7
3 50 (20.92%) Windows 10
4 46 (19.25%) Windows Server
5 34 (14.23%) Mac OS X
6 29 (12.13%) Windows 8
7 23 (9.62%) Windows XP
8 21 (8.79%) Windows Server 2003
9 19 (7.95%) Windows Server 2008
10 16 (6.69%) Android
11 13 (5.44%) Mac OS
12 10 (4.18%) Windows Server 2012
13 8 (3.35%) Unix
14 4 (1.67%) Apple iOS
15 3 (1.26%) Linux
16 2 (0.84%) Windows Vista
17 1 (0.42%) Windows Phone
Processes & Methodologies
1 65 (27.20%) ITIL
2 15 (6.28%) Service Management
3 14 (5.86%) Problem Management
4 13 (5.44%) Root Cause Analysis
5 11 (4.60%) Incident Management
5 11 (4.60%) Information Security
6 9 (3.77%) Migration
7 8 (3.35%) ITIL V3
8 7 (2.93%) Algorithmic Trading
8 7 (2.93%) Electronic Trading
8 7 (2.93%) Market Making
8 7 (2.93%) Release Management
9 6 (2.51%) Asset Management
9 6 (2.51%) Disaster Recovery
10 4 (1.67%) ITSM
10 4 (1.67%) Mobile Device Management
11 3 (1.26%) Change Management
11 3 (1.26%) Investment Management
11 3 (1.26%) Service Delivery
11 3 (1.26%) Software Deployment
Programming Languages
1 12 (5.02%) SQL
2 7 (2.93%) PowerShell
2 7 (2.93%) Python
3 2 (0.84%) VB
3 2 (0.84%) VB6
3 2 (0.84%) VBScript
4 1 (0.42%) C
4 1 (0.42%) Shell Script
Qualifications
1 24 (10.04%) ITIL Certification
2 16 (6.69%) Microsoft Certification
3 13 (5.44%) Degree
4 8 (3.35%) MCP
4 8 (3.35%) MCSE
5 7 (2.93%) DBS Check
6 6 (2.51%) CCNA
6 6 (2.51%) Cisco Certification
7 4 (1.67%) Security Cleared
8 3 (1.26%) SC Cleared
9 2 (0.84%) MCSA
10 1 (0.42%) A+ Certification
10 1 (0.42%) ECDL
10 1 (0.42%) MCDST
10 1 (0.42%) MCITP
10 1 (0.42%) Network+ Certification
10 1 (0.42%) NVQ Level 3
Quality Assurance & Compliance
1 24 (10.04%) SLA
2 1 (0.42%) DICOM
2 1 (0.42%) HL7
System Software
1 147 (61.51%) Active Directory
2 28 (11.72%) VMware Infrastructure
3 15 (6.28%) vSphere
4 14 (5.86%) Virtual Desktop
5 11 (4.60%) Hyper-V
6 5 (2.09%) XenApp
7 3 (1.26%) XenDesktop
8 2 (0.84%) Microsoft App-V
9 1 (0.42%) Terminal Services
9 1 (0.42%) VMware ESXi
9 1 (0.42%) VMware Workstation
9 1 (0.42%) XenServer
Systems Management
1 19 (7.95%) SCCM
2 7 (2.93%) AirWatch
3 2 (0.84%) Backup Exec
3 2 (0.84%) WSUS
4 1 (0.42%) ITRS Geneos
4 1 (0.42%) Jamf Pro
4 1 (0.42%) Microsoft Data Protection Manager
4 1 (0.42%) SCOrch
4 1 (0.42%) Sysprep
4 1 (0.42%) ThinApp
Vendors
1 113 (47.28%) Microsoft
2 40 (16.74%) Citrix
3 37 (15.48%) VMware
4 35 (14.64%) Cisco
5 24 (10.04%) Apple
6 23 (9.62%) Reuters
7 21 (8.79%) Lotus
8 19 (7.95%) Bloomberg
9 14 (5.86%) HP
9 14 (5.86%) LANDesk
10 9 (3.77%) Oracle
11 8 (3.35%) Dell
12 7 (2.93%) Currenex
12 7 (2.93%) FXall
12 7 (2.93%) TIBCO
13 4 (1.67%) Avaya
13 4 (1.67%) Google
13 4 (1.67%) Remedy
14 3 (1.26%) Toshiba
14 3 (1.26%) Wyse
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