The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 276 251 270
Rank change year-on-year
-25 +19
Contract jobs requiring a 2nd Line Support 116 144 97
As % of all contract IT jobs located in London 0.55% 0.67% 0.49%
As % of the Job Titles category 0.60% 0.72% 0.53%
Number of daily rates quoted 45 66 37
Average daily rate
Keep up to 90%
of your Daily Rate
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£165 £170 £131
Average daily rate % change year-on-year
-2.94% +29.68%
90% offered a daily rate of more than £126 £109 £94
10% offered a daily rate of more than £219 £210 £254
UK excluding London average daily rate £160 £150 £135
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 37 38 29
Average hourly rate £17.00 £17.00 £19.00
Average hourly rate % change year-on-year
- -10.52%
90% offered a hourly rate of more than £12.80 £13.50 £14.00
10% offered a hourly rate of more than £21.70 £20.15 £22.00
UK excluding London average hourly rate £14.50 £15.00 £14.00
% change year-on-year
-3.33% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19374 20076 18238
As % of all contract IT jobs located in London 92.48% 93.05% 93.07%
Number of daily rates quoted 13538 13608 12452
Average daily rate £450 £425 £430
Average daily rate % change year-on-year
+5.88% -1.16%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 319 384 408
Average hourly rate £18.70 £18.50 £19.00
Average hourly rate % change year-on-year
+1.08% -2.63%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £53.00 £43.63 £42.50
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 5 March 2015.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 5 March 2015.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 20 £165 -5.71% 12
Ilford - 5 - - 1
Bromley - 2 £118 -
Hillingdon - 2 £135 -
Chiswick - 1 - -
Bexley - - - -
Paddington - - - -
Southwark - - - -
Croydon - - - - 1
Enfield - - - -
Feltham - - - -
Hayes - - - -
Sidcup - - - -
Uxbridge - - - - 1
Docklands, London - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 5 March 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 249 (77.57%) Windows
2 154 (47.98%) Active Directory
3 138 (42.99%) Windows 7
4 110 (34.27%) Microsoft
5 97 (30.22%) MS Office
6 79 (24.61%) Windows XP
7 70 (21.81%) Windows Server 2008
7 70 (21.81%) MS Exchange
8 57 (17.76%) Blackberry
9 56 (17.45%) ITIL
10 52 (16.20%) MS Excel
11 49 (15.26%) Citrix
12 48 (14.95%) Windows Server 2003
13 46 (14.33%) Finance
14 42 (13.08%) VMware
15 37 (11.53%) Cisco
16 34 (10.59%) SCCM
17 33 (10.28%) LAN
18 31 (9.66%) Exchange Server 2010
19 30 (9.35%) TCP/IP
19 30 (9.35%) DNS
19 30 (9.35%) SLA
20 27 (8.41%) DHCP
21 26 (8.10%) WAN
21 26 (8.10%) Windows Server 2012
22 24 (7.48%) Windows 8
22 24 (7.48%) HP
22 24 (7.48%) Firewall
23 22 (6.85%) Linux
23 22 (6.85%) Security Cleared

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 5 March 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (21.81%) MS Exchange
2 31 (9.66%) Exchange Server 2010
3 18 (5.61%) Exchange Server 2007
3 18 (5.61%) SharePoint
4 15 (4.67%) Blackberry Enterprise Server
5 14 (4.36%) IBM Notes
6 9 (2.80%) Lync
7 7 (2.18%) Exchange Server 2013
8 5 (1.56%) Exchange Server 2003
9 4 (1.25%) WorkSite
9 4 (1.25%) IIS
10 3 (0.93%) Apache
10 3 (0.93%) SharePoint 2010
11 1 (0.31%) Office Communications Server
Applications
1 97 (30.22%) MS Office
2 52 (16.20%) MS Excel
3 2 (0.62%) Final Cut Pro
3 2 (0.62%) Adobe Creative Suite
3 2 (0.62%) MS PowerPoint
3 2 (0.62%) MS Visio
4 1 (0.31%) MS Project
4 1 (0.31%) Acrobat
4 1 (0.31%) Spreadsheet
Business Applications
1 4 (1.25%) Eikon
2 3 (0.93%) Dynamics CRM
3 1 (0.31%) HFM
3 1 (0.31%) Cognos TM1
3 1 (0.31%) thinkFolio
3 1 (0.31%) Cerner Millennium
3 1 (0.31%) IntelliMatch
3 1 (0.31%) Oracle General Ledger
3 1 (0.31%) Markit EDM
Cloud Services
1 17 (5.30%) Office 365
Communications & Networking
1 33 (10.28%) LAN
2 30 (9.35%) TCP/IP
2 30 (9.35%) DNS
3 27 (8.41%) DHCP
4 26 (8.10%) WAN
5 24 (7.48%) Firewall
6 17 (5.30%) VPN
7 13 (4.05%) VoIP
8 9 (2.80%) Wireless
9 8 (2.49%) SAN
10 7 (2.18%) Internet
11 5 (1.56%) Wi-Fi
12 4 (1.25%) VLAN
12 4 (1.25%) Broadband
13 3 (0.93%) ADSL
13 3 (0.93%) PBX
13 3 (0.93%) 3G
14 2 (0.62%) MPLS
14 2 (0.62%) DSL
14 2 (0.62%) LDAP
Database & Business Intelligence
1 17 (5.30%) SQL Server
2 4 (1.25%) MySQL
3 2 (0.62%) SQL Server 2008
3 2 (0.62%) IDOL
4 1 (0.31%) RDBMS
4 1 (0.31%) Crystal Reports
4 1 (0.31%) FileMaker
4 1 (0.31%) SQL Server 2005
4 1 (0.31%) Relational Database
4 1 (0.31%) Oracle Database
4 1 (0.31%) Big Data
4 1 (0.31%) SQL Server 2012
Development Applications
1 3 (0.93%) JIRA
2 1 (0.31%) Subversion
2 1 (0.31%) Trac
2 1 (0.31%) Team Foundation Server
General
1 46 (14.33%) Finance
2 20 (6.23%) Banking
2 20 (6.23%) Retail
3 17 (5.30%) Legal
4 8 (2.49%) Retail Banking
5 7 (2.18%) Law
6 4 (1.25%) Telecoms
6 4 (1.25%) Investment Banking
7 3 (0.93%) Financial Institution
8 1 (0.31%) Marketing
8 1 (0.31%) Japanese Language
8 1 (0.31%) Publishing
Libraries, Frameworks & Software Standards
1 8 (2.49%) HTML
2 2 (0.62%) ASP.NET
2 2 (0.62%) COM
2 2 (0.62%) JSP
2 2 (0.62%) .NET
3 1 (0.31%) EDI
3 1 (0.31%) XML
3 1 (0.31%) Application Packaging
3 1 (0.31%) FIX Protocol
3 1 (0.31%) Software Packaging
3 1 (0.31%) Corona SDK
Miscellaneous
1 57 (17.76%) Blackberry
2 18 (5.61%) Analytical Skills
3 15 (4.67%) NHS
4 12 (3.74%) iPhone
5 9 (2.80%) iPad
6 5 (1.56%) Computer Science
7 3 (0.93%) Interactive TV
7 3 (0.93%) Video Conferencing
8 2 (0.62%) Hedge funds
8 2 (0.62%) Management Information System
8 2 (0.62%) Handset
8 2 (0.62%) Statistics
8 2 (0.62%) Smartphone
8 2 (0.62%) Client/Server
9 1 (0.31%) EPoS
9 1 (0.31%) Foreign Exchange (FX)
9 1 (0.31%) PDA
9 1 (0.31%) Animation
9 1 (0.31%) Spread Betting
9 1 (0.31%) CMDB
Operating Systems
1 249 (77.57%) Windows
2 138 (42.99%) Windows 7
3 79 (24.61%) Windows XP
4 70 (21.81%) Windows Server 2008
5 48 (14.95%) Windows Server 2003
6 26 (8.10%) Windows Server 2012
7 24 (7.48%) Windows 8
8 22 (6.85%) Linux
9 16 (4.98%) Mac OS X
9 16 (4.98%) Android
10 11 (3.43%) UNIX
11 6 (1.87%) Mac OS
11 6 (1.87%) Windows Vista
12 3 (0.93%) Windows 2000
12 3 (0.93%) Apple iOS
13 2 (0.62%) Windows Mobile
14 1 (0.31%) Solaris
14 1 (0.31%) Mac OS X Server
14 1 (0.31%) SUSE
14 1 (0.31%) Debian
Processes & Methodologies
1 56 (17.45%) ITIL
2 17 (5.30%) Migration
3 11 (3.43%) Incident Management
4 9 (2.80%) Asset Management
5 7 (2.18%) Service Delivery
6 5 (1.56%) Business Intelligence
7 4 (1.25%) Disaster Recovery
7 4 (1.25%) User Acceptance Testing
7 4 (1.25%) Time Management
7 4 (1.25%) Project Management
7 4 (1.25%) CRM
8 3 (0.93%) ERP
8 3 (0.93%) Change Management
8 3 (0.93%) Service Management
8 3 (0.93%) Kalman Filter
9 2 (0.62%) ITIL V3
9 2 (0.62%) Line Management
9 2 (0.62%) Coaching
9 2 (0.62%) Software Licensing
9 2 (0.62%) Server Monitoring
Programming Languages
1 18 (5.61%) SQL
2 6 (1.87%) C
3 5 (1.56%) Perl
4 3 (0.93%) PHP
4 3 (0.93%) C++
4 3 (0.93%) PowerShell
5 2 (0.62%) Bash Shell
5 2 (0.62%) Java
5 2 (0.62%) JavaScript
5 2 (0.62%) VBA
6 1 (0.31%) PL/SQL
6 1 (0.31%) VB
6 1 (0.31%) Python
6 1 (0.31%) Korn
6 1 (0.31%) AWK
6 1 (0.31%) C-shell
Qualifications
1 22 (6.85%) Security Cleared
2 20 (6.23%) Microsoft Certification
3 13 (4.05%) Degree
4 12 (3.74%) SC Cleared
5 10 (3.12%) MCSE
5 10 (3.12%) MCP
6 7 (2.18%) MCSA
6 7 (2.18%) Cisco Certification
7 6 (1.87%) CCNA
8 5 (1.56%) MCDST
9 4 (1.25%) VCP4
9 4 (1.25%) MCITP
10 3 (0.93%) A+ Certification
10 3 (0.93%) MOS
11 2 (0.62%) DV Cleared
11 2 (0.62%) ITIL Certification
Quality Assurance & Compliance
1 30 (9.35%) SLA
2 1 (0.31%) ISO/IEC 20000
2 1 (0.31%) Data Quality
System Software
1 154 (47.98%) Active Directory
2 21 (6.54%) VMware Infrastructure
3 15 (4.67%) XenApp
4 4 (1.25%) Hyper-V
5 3 (0.93%) VMware ESXi
6 2 (0.62%) vSphere
6 2 (0.62%) XenServer
6 2 (0.62%) XenDesktop
6 2 (0.62%) Terminal Services
7 1 (0.31%) Xen
7 1 (0.31%) Citrix Presentation Server
7 1 (0.31%) VMware ESX
7 1 (0.31%) KVM
Systems Management
1 34 (10.59%) SCCM
2 6 (1.87%) Backup Exec
3 4 (1.25%) WSUS
3 4 (1.25%) Systems Management Server (SMS)
4 3 (0.93%) Nagios
4 3 (0.93%) OpenView Configuration Management
4 3 (0.93%) BMC Marimba
4 3 (0.93%) Zenoss
5 2 (0.62%) Symantec Enterprise Vault
6 1 (0.31%) Norton AntiVirus
6 1 (0.31%) Control-M
6 1 (0.31%) Foglight
6 1 (0.31%) Symantec Endpoint Protection
6 1 (0.31%) HP SIM
6 1 (0.31%) McAfee ePO
Vendors
1 110 (34.27%) Microsoft
2 49 (15.26%) Citrix
3 42 (13.08%) VMware
4 37 (11.53%) Cisco
5 24 (7.48%) HP
6 20 (6.23%) Apple
7 14 (4.36%) Lotus
8 10 (3.12%) Bloomberg
8 10 (3.12%) Symantec
9 8 (2.49%) ServiceNow
9 8 (2.49%) Mitel
9 8 (2.49%) Reuters
9 8 (2.49%) Remedy
9 8 (2.49%) Adobe
10 7 (2.18%) McAfee
11 5 (1.56%) Oracle
11 5 (1.56%) Dell
11 5 (1.56%) AppSense
12 4 (1.25%) Altiris
12 4 (1.25%) Juniper
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