The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Second Line Support
Rank 254 250 279
Rank change year-on-year
-4 +29
Contract jobs requiring a 2nd Line Support 152 165 115
As % of all contract IT jobs located in London 0.69% 0.73% 0.54%
As % of the Job Titles category 0.75% 0.79% 0.58%
Number of daily rates quoted 68 75 43
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£160 £150 £173
Average daily rate % change year-on-year
+6.66% -13.04%
90% offered a daily rate of more than £112 £109 £120
10% offered a daily rate of more than £258 £309 £265
UK excluding London average daily rate £159 £150 £168
% change year-on-year
+5.83% -10.44%
Number of hourly rates quoted 45 48 36
Average hourly rate £18.70 £17.50 £17.50
Average hourly rate % change year-on-year
+6.85% -
90% offered a hourly rate of more than £14.00 £13.75 £13.00
10% offered a hourly rate of more than £23.70 £22.15 £135.00
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20300 20960 19771
As % of all contract IT jobs located in London 92.11% 92.90% 92.44%
Number of daily rates quoted 14079 14727 13313
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 382 375 441
Average hourly rate £18.50 £17.50 £20.25
Average hourly rate % change year-on-year
+5.71% -13.58%
90% offered a hourly rate of more than £12.50 £11.50 £12.50
10% offered a hourly rate of more than £50.00 £35.00 £45.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 2 June 2015.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 2 June 2015.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +1 33 £245 +58.06% 5
Canary Wharf -8 2 £290 -
Bromley - 2 £120 -
Uxbridge - 2 £195 - 3
Woodford Green - 1 £113 -
Kingston Upon Thames - 1 £145 - 1
Lewisham - 1 - -
Southwark - 1 - -
Hammersmith - 1 £155 -
Brentford - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 2 June 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 215 (80.52%) Windows
2 153 (57.30%) Active Directory
3 130 (48.69%) Windows 7
4 88 (32.96%) MS Office
5 80 (29.96%) Microsoft
6 75 (28.09%) MS Exchange
7 56 (20.97%) Windows XP
8 49 (18.35%) ITIL
9 46 (17.23%) Windows Server 2008
10 42 (15.73%) Citrix
11 39 (14.61%) Finance
11 39 (14.61%) VMware
12 36 (13.48%) Blackberry
13 34 (12.73%) MS Excel
14 32 (11.99%) Windows Server 2003
15 28 (10.49%) TCP/IP
16 26 (9.74%) Windows 8
17 25 (9.36%) Exchange Server 2010
18 24 (8.99%) Windows Server 2012
18 24 (8.99%) Cisco
18 24 (8.99%) LAN
19 23 (8.61%) WAN
20 22 (8.24%) SLA
20 22 (8.24%) Retail
20 22 (8.24%) Office 365
21 21 (7.87%) DNS
21 21 (7.87%) Apple
22 19 (7.12%) DHCP
22 19 (7.12%) Microsoft Certification
22 19 (7.12%) Degree

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 2 June 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (28.09%) MS Exchange
2 25 (9.36%) Exchange Server 2010
3 13 (4.87%) Lync
4 12 (4.49%) SharePoint
5 9 (3.37%) IBM Notes
5 9 (3.37%) Blackberry Enterprise Server
6 8 (3.00%) Exchange Server 2003
7 7 (2.62%) Exchange Server 2007
8 5 (1.87%) Exchange Server 2013
9 3 (1.12%) WorkSite
9 3 (1.12%) SharePoint 2013
10 2 (0.75%) SharePoint 2010
10 2 (0.75%) IIS
11 1 (0.37%) Office Communications Server
11 1 (0.37%) CMS
Applications
1 88 (32.96%) MS Office
2 34 (12.73%) MS Excel
3 2 (0.75%) Adobe Creative Suite
3 2 (0.75%) MS PowerPoint
Business Applications
1 4 (1.50%) Eikon
2 1 (0.37%) ResourceLink
2 1 (0.37%) Oracle General Ledger
2 1 (0.37%) HFM
2 1 (0.37%) Cognos TM1
2 1 (0.37%) Oracle Applications
2 1 (0.37%) IntelliMatch
Cloud Services
1 22 (8.24%) Office 365
2 2 (0.75%) Google Cloud Platform
3 1 (0.37%) Mimecast
3 1 (0.37%) Google Apps
Communications & Networking
1 28 (10.49%) TCP/IP
2 24 (8.99%) LAN
3 23 (8.61%) WAN
4 21 (7.87%) DNS
5 19 (7.12%) DHCP
6 11 (4.12%) Firewall
7 10 (3.75%) SAN
7 10 (3.75%) VPN
8 7 (2.62%) VoIP
9 4 (1.50%) Wireless
10 3 (1.12%) MPLS
10 3 (1.12%) PBX
11 2 (0.75%) Spanning Tree
11 2 (0.75%) Broadband
11 2 (0.75%) SMTP
11 2 (0.75%) LDAP
11 2 (0.75%) OSPF
11 2 (0.75%) BGP
11 2 (0.75%) DSL
11 2 (0.75%) VLAN
Database & Business Intelligence
1 12 (4.49%) SQL Server
2 3 (1.12%) IDOL
2 3 (1.12%) Oracle Database
3 1 (0.37%) SQL Server 2005
3 1 (0.37%) EDRMS
3 1 (0.37%) FileMaker
3 1 (0.37%) SQL Server 2000
3 1 (0.37%) MySQL
Development Applications
1 2 (0.75%) JIRA
General
1 39 (14.61%) Finance
2 22 (8.24%) Retail
3 17 (6.37%) Banking
4 15 (5.62%) Legal
5 9 (3.37%) Law
6 8 (3.00%) Retail Banking
7 5 (1.87%) Japanese Language
8 3 (1.12%) Telecoms
9 2 (0.75%) Publishing
9 2 (0.75%) Local Government
10 1 (0.37%) French Language
10 1 (0.37%) German Language
10 1 (0.37%) Corporate Banking
10 1 (0.37%) Marketing
10 1 (0.37%) Multimedia
10 1 (0.37%) Investment Banking
10 1 (0.37%) Front Office
Libraries, Frameworks & Software Standards
1 4 (1.50%) HTML
2 2 (0.75%) .NET
2 2 (0.75%) ASP.NET
2 2 (0.75%) JSP
3 1 (0.37%) Software Packaging
3 1 (0.37%) FIX Protocol
Miscellaneous
1 36 (13.48%) Blackberry
2 14 (5.24%) iPhone
3 12 (4.49%) Analytical Skills
4 11 (4.12%) NHS
4 11 (4.12%) iPad
5 8 (3.00%) Data Centre
6 6 (2.25%) Computer Science
7 4 (1.50%) Video Conferencing
8 3 (1.12%) PDA
8 3 (1.12%) Clustering
9 2 (0.75%) Handset
9 2 (0.75%) Replication
9 2 (0.75%) FMCG
10 1 (0.37%) Smartphone
10 1 (0.37%) Derivative
10 1 (0.37%) Equity Derivative
10 1 (0.37%) Animation
10 1 (0.37%) Equities
10 1 (0.37%) IVR
10 1 (0.37%) Fixed Income
Operating Systems
1 215 (80.52%) Windows
2 130 (48.69%) Windows 7
3 56 (20.97%) Windows XP
4 46 (17.23%) Windows Server 2008
5 32 (11.99%) Windows Server 2003
6 26 (9.74%) Windows 8
7 24 (8.99%) Windows Server 2012
8 17 (6.37%) Linux
9 16 (5.99%) UNIX
10 15 (5.62%) Android
11 11 (4.12%) Mac OS X
12 6 (2.25%) Windows 2000 Server
12 6 (2.25%) Windows Vista
13 5 (1.87%) Apple iOS
14 4 (1.50%) Mac OS
15 3 (1.12%) Windows 2000
16 2 (0.75%) AIX
16 2 (0.75%) Red Hat Enterprise Linux
17 1 (0.37%) Mac OS X Server
17 1 (0.37%) SUSE
Processes & Methodologies
1 49 (18.35%) ITIL
2 11 (4.12%) Migration
3 8 (3.00%) Incident Management
4 6 (2.25%) Asset Management
5 5 (1.87%) Problem Management
5 5 (1.87%) Time Management
5 5 (1.87%) Project Management
5 5 (1.87%) Service Delivery
5 5 (1.87%) Business Intelligence
6 2 (0.75%) Change Control
6 2 (0.75%) ITIL V3
6 2 (0.75%) Root Cause Analysis
6 2 (0.75%) Software Deployment
6 2 (0.75%) Coaching
6 2 (0.75%) CRM
6 2 (0.75%) Configuration Management
6 2 (0.75%) Change Management
6 2 (0.75%) Identity Management
6 2 (0.75%) Security Management
6 2 (0.75%) Service Management
Programming Languages
1 10 (3.75%) SQL
2 5 (1.87%) PowerShell
3 3 (1.12%) JavaScript
4 2 (0.75%) Bash Shell
4 2 (0.75%) Perl
5 1 (0.37%) Korn
5 1 (0.37%) AWK
5 1 (0.37%) VBScript
5 1 (0.37%) VBA
5 1 (0.37%) Python
5 1 (0.37%) C-shell
Qualifications
1 19 (7.12%) Microsoft Certification
1 19 (7.12%) Degree
2 17 (6.37%) Security Cleared
3 15 (5.62%) Cisco Certification
4 13 (4.87%) SC Cleared
4 13 (4.87%) CCNA
5 10 (3.75%) MCSE
6 7 (2.62%) MCP
6 7 (2.62%) ITIL Certification
7 6 (2.25%) MCSA
8 4 (1.50%) MCDST
9 3 (1.12%) MCITP
10 2 (0.75%) A+ Certification
10 2 (0.75%) CCNP
10 2 (0.75%) MOS
11 1 (0.37%) VMware Certified Professional (VCP)
11 1 (0.37%) MCSD
11 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 22 (8.24%) SLA
System Software
1 153 (57.30%) Active Directory
2 13 (4.87%) VMware Infrastructure
3 11 (4.12%) XenApp
4 3 (1.12%) Hyper-V
5 2 (0.75%) vSphere
5 2 (0.75%) VMware ESX
6 1 (0.37%) Xen
6 1 (0.37%) Citrix Presentation Server
6 1 (0.37%) Terminal Services
6 1 (0.37%) KVM
6 1 (0.37%) XenDesktop
6 1 (0.37%) VMware ESXi
Systems Management
1 16 (5.99%) SCCM
2 4 (1.50%) Backup Exec
2 4 (1.50%) WSUS
3 3 (1.12%) DameWare
4 2 (0.75%) Casper Suite
5 1 (0.37%) Tivoli
5 1 (0.37%) Tivoli Storage Manager
5 1 (0.37%) SolarWinds Orion
Vendors
1 80 (29.96%) Microsoft
2 42 (15.73%) Citrix
3 39 (14.61%) VMware
4 24 (8.99%) Cisco
5 21 (7.87%) Apple
6 18 (6.74%) HP
7 10 (3.75%) Dell
8 9 (3.37%) Lotus
9 7 (2.62%) Remedy
10 6 (2.25%) McAfee
10 6 (2.25%) Reuters
10 6 (2.25%) Bloomberg
11 5 (1.87%) LANDesk
11 5 (1.87%) Mitel
11 5 (1.87%) Symantec
11 5 (1.87%) Oracle
11 5 (1.87%) ServiceNow
12 4 (1.50%) IBM
12 4 (1.50%) Adobe
12 4 (1.50%) Juniper
London
Pertemps ERP
Rate: Up to £16 per hour (7 hour day) all inclusive
Posted: 5 hours ago
London
Marcus Donald People
Rate: £80 - £100 per day
Posted: Yesterday
Uxbridge, Middlesex
Vertical IT
Rate: £100 - £125 per day
Posted: 4 days ago
London
Marcus Donald People
Rate: £90 - £110 per day
Posted: 5 days ago
Central London / West End
Lorien Resourcing
Posted: 6 days ago
Central London / West End
Allied Worldwide
Posted: 11 days ago
City of London
Hays IT - Uk Posting account
Rate: £80.00 - £100.00 per annum
Posted: 13 days ago
London
Pertemps ERP
Rate: Up to £300 per day all inclusive
Posted: 13 days ago
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £140.00 - £150.00 per day
Posted: 22 days ago