The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 279 258 276
Rank change year-on-year
-21 +18
Contract jobs requiring a 2nd Line Support 134 161 114
As % of all contract IT jobs located in London 0.60% 0.66% 0.52%
As % of the Job Titles category 0.65% 0.72% 0.56%
Number of daily rates quoted 52 69 47
Average daily rate
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of your Daily Rate
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£165 £175 £175
Average daily rate % change year-on-year
-5.71% -
90% offered a daily rate of more than £120 £110 £112
10% offered a daily rate of more than £224 £270 £266
UK excluding London average daily rate £158 £145 £150
% change year-on-year
+8.62% -3.33%
Number of hourly rates quoted 46 44 31
Average hourly rate £18.60 £17.50 £16.00
Average hourly rate % change year-on-year
+6.28% +9.37%
90% offered a hourly rate of more than £14.00 £14.50 £13.50
10% offered a hourly rate of more than £23.00 £21.00 £135.00
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20623 22454 20413
As % of all contract IT jobs located in London 92.46% 92.71% 92.86%
Number of daily rates quoted 14160 15529 13843
Average daily rate £445 £425 £450
Average daily rate % change year-on-year
+4.70% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 367 400 421
Average hourly rate £18.70 £17.50 £19.00
Average hourly rate % change year-on-year
+6.85% -7.89%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £55.00 £39.51 £45.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 17 April 2015.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 17 April 2015.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +13 30 £188 +7.14% 7
Hillingdon - 2 £135 -
Bromley - 2 £120 -
Ilford - 2 - -
Uxbridge - 1 £195 -
Wembley - - - -
Docklands, London - - - -
Ealing - - - -
Paddington - - - -
Wimbledon - - - -
Chiswick - - - -
Kingston Upon Thames - - - -
Romford - - - - 1
Sidcup - - - -
Croydon - - - - 2
Feltham - - - -
Greenford - - - -
Hayes - - - -
Hounslow - - - -
Bexley - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 17 April 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 226 (77.66%) Windows
2 157 (53.95%) Active Directory
3 134 (46.05%) Windows 7
4 98 (33.68%) Microsoft
5 89 (30.58%) MS Office
6 81 (27.84%) MS Exchange
7 64 (21.99%) Windows Server 2008
8 58 (19.93%) Windows XP
9 53 (18.21%) Citrix
10 43 (14.78%) Windows Server 2003
10 43 (14.78%) Blackberry
11 41 (14.09%) ITIL
11 41 (14.09%) VMware
12 40 (13.75%) MS Excel
13 38 (13.06%) Finance
14 34 (11.68%) Exchange Server 2010
15 32 (11.00%) Cisco
16 29 (9.97%) LAN
17 28 (9.62%) SLA
17 28 (9.62%) SCCM
17 28 (9.62%) Office 365
17 28 (9.62%) Windows Server 2012
18 26 (8.93%) WAN
19 25 (8.59%) Windows 8
20 24 (8.25%) TCP/IP
20 24 (8.25%) DNS
21 23 (7.90%) Retail
22 22 (7.56%) DHCP
22 22 (7.56%) Apple
23 20 (6.87%) Microsoft Certification

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 17 April 2015, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (27.84%) MS Exchange
2 34 (11.68%) Exchange Server 2010
3 16 (5.50%) Lync
4 15 (5.15%) Exchange Server 2007
5 13 (4.47%) SharePoint
6 12 (4.12%) Blackberry Enterprise Server
7 9 (3.09%) IBM Notes
8 8 (2.75%) Exchange Server 2013
9 7 (2.41%) Exchange Server 2003
10 5 (1.72%) WorkSite
11 4 (1.37%) IIS
12 3 (1.03%) SharePoint 2010
13 1 (0.34%) CMS
13 1 (0.34%) Office Communications Server
Applications
1 89 (30.58%) MS Office
2 40 (13.75%) MS Excel
3 2 (0.69%) MS Visio
3 2 (0.69%) Final Cut Pro
3 2 (0.69%) Adobe Creative Suite
4 1 (0.34%) MS Project
4 1 (0.34%) Acrobat
4 1 (0.34%) MS PowerPoint
4 1 (0.34%) Spreadsheet
Business Applications
1 4 (1.37%) Eikon
2 2 (0.69%) Dynamics CRM
3 1 (0.34%) Oracle General Ledger
3 1 (0.34%) Oracle Applications
3 1 (0.34%) HFM
3 1 (0.34%) Cognos TM1
3 1 (0.34%) IntelliMatch
Cloud Services
1 28 (9.62%) Office 365
2 1 (0.34%) Google Cloud Platform
2 1 (0.34%) Mimecast
Communications & Networking
1 29 (9.97%) LAN
2 26 (8.93%) WAN
3 24 (8.25%) TCP/IP
3 24 (8.25%) DNS
4 22 (7.56%) DHCP
5 18 (6.19%) Firewall
6 15 (5.15%) VPN
7 11 (3.78%) VoIP
8 8 (2.75%) SAN
9 7 (2.41%) Wireless
10 4 (1.37%) Broadband
11 3 (1.03%) PBX
11 3 (1.03%) VLAN
11 3 (1.03%) Wi-Fi
11 3 (1.03%) 3G
12 2 (0.69%) MPLS
12 2 (0.69%) DSL
12 2 (0.69%) LDAP
12 2 (0.69%) ADSL
12 2 (0.69%) SMTP
Database & Business Intelligence
1 14 (4.81%) SQL Server
2 3 (1.03%) IDOL
3 2 (0.69%) SQL Server 2008
4 1 (0.34%) SQL Server 2012
4 1 (0.34%) Oracle Database
4 1 (0.34%) MySQL
4 1 (0.34%) SQL Server 2005
4 1 (0.34%) FileMaker
Development Applications
1 1 (0.34%) JIRA
General
1 38 (13.06%) Finance
2 23 (7.90%) Retail
3 20 (6.87%) Legal
4 19 (6.53%) Banking
5 9 (3.09%) Retail Banking
5 9 (3.09%) Law
6 4 (1.37%) Telecoms
6 4 (1.37%) Japanese Language
7 2 (0.69%) Investment Banking
8 1 (0.34%) Publishing
8 1 (0.34%) Financial Institution
8 1 (0.34%) Marketing
Libraries, Frameworks & Software Standards
1 5 (1.72%) HTML
2 2 (0.69%) .NET
2 2 (0.69%) ASP.NET
2 2 (0.69%) COM
2 2 (0.69%) JSP
3 1 (0.34%) XML
3 1 (0.34%) EDI
3 1 (0.34%) FIX Protocol
3 1 (0.34%) Software Packaging
3 1 (0.34%) Corona SDK
Miscellaneous
1 43 (14.78%) Blackberry
2 15 (5.15%) iPhone
3 13 (4.47%) NHS
4 11 (3.78%) Analytical Skills
4 11 (3.78%) iPad
5 6 (2.06%) Computer Science
6 3 (1.03%) Video Conferencing
6 3 (1.03%) Management Information System
6 3 (1.03%) BYOD
7 2 (0.69%) Handset
7 2 (0.69%) Replication
7 2 (0.69%) FMCG
7 2 (0.69%) Clustering
7 2 (0.69%) Statistics
8 1 (0.34%) Animation
8 1 (0.34%) PACS
8 1 (0.34%) PDA
8 1 (0.34%) CMDB
8 1 (0.34%) Fixed Income
8 1 (0.34%) GIS
Operating Systems
1 226 (77.66%) Windows
2 134 (46.05%) Windows 7
3 64 (21.99%) Windows Server 2008
4 58 (19.93%) Windows XP
5 43 (14.78%) Windows Server 2003
6 28 (9.62%) Windows Server 2012
7 25 (8.59%) Windows 8
8 17 (5.84%) Linux
9 16 (5.50%) Android
10 12 (4.12%) Mac OS X
11 11 (3.78%) UNIX
12 7 (2.41%) Windows Vista
13 5 (1.72%) Windows 2000 Server
14 4 (1.37%) Mac OS
14 4 (1.37%) Windows 2000
14 4 (1.37%) Apple iOS
15 2 (0.69%) AIX
15 2 (0.69%) Windows Mobile
16 1 (0.34%) Mac OS X Server
16 1 (0.34%) Red Hat Enterprise Linux
Processes & Methodologies
1 41 (14.09%) ITIL
2 17 (5.84%) Migration
3 7 (2.41%) Incident Management
3 7 (2.41%) Asset Management
4 6 (2.06%) Business Intelligence
5 5 (1.72%) Service Delivery
6 3 (1.03%) CRM
7 2 (0.69%) Business Continuity
7 2 (0.69%) Identity Management
7 2 (0.69%) Problem Management
7 2 (0.69%) Server Monitoring
7 2 (0.69%) Kalman Filter
7 2 (0.69%) Line Management
7 2 (0.69%) Time Management
7 2 (0.69%) QMS
7 2 (0.69%) Coaching
7 2 (0.69%) Software Licensing
8 1 (0.34%) ITIL V3
8 1 (0.34%) Continuous Improvement
8 1 (0.34%) Change Control
Programming Languages
1 12 (4.12%) SQL
2 5 (1.72%) PowerShell
3 2 (0.69%) Bash Shell
3 2 (0.69%) C
3 2 (0.69%) C++
3 2 (0.69%) JavaScript
4 1 (0.34%) Perl
4 1 (0.34%) Java
4 1 (0.34%) VBA
4 1 (0.34%) Python
4 1 (0.34%) AWK
4 1 (0.34%) Korn
4 1 (0.34%) C-shell
Qualifications
1 20 (6.87%) Microsoft Certification
2 16 (5.50%) Degree
3 14 (4.81%) Security Cleared
4 11 (3.78%) MCSE
5 10 (3.44%) SC Cleared
6 8 (2.75%) Cisco Certification
7 7 (2.41%) MCSA
7 7 (2.41%) CCNA
7 7 (2.41%) MCP
8 5 (1.72%) ITIL Certification
8 5 (1.72%) MCITP
9 4 (1.37%) MCDST
10 3 (1.03%) A+ Certification
11 2 (0.69%) MOS
12 1 (0.34%) VMware Certified Professional (VCP)
12 1 (0.34%) MCSD
12 1 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 28 (9.62%) SLA
2 1 (0.34%) Data Quality
System Software
1 157 (53.95%) Active Directory
2 17 (5.84%) VMware Infrastructure
3 14 (4.81%) XenApp
4 5 (1.72%) Hyper-V
5 3 (1.03%) VMware ESX
6 2 (0.69%) Terminal Services
6 2 (0.69%) XenServer
6 2 (0.69%) vSphere
6 2 (0.69%) VMware ESXi
7 1 (0.34%) KVM
7 1 (0.34%) XenDesktop
7 1 (0.34%) Xen
7 1 (0.34%) Citrix Presentation Server
Systems Management
1 28 (9.62%) SCCM
2 6 (2.06%) Backup Exec
3 5 (1.72%) WSUS
4 4 (1.37%) Systems Management Server (SMS)
5 3 (1.03%) OpenView Configuration Management
5 3 (1.03%) BMC Marimba
6 2 (0.69%) DameWare
7 1 (0.34%) Norton AntiVirus
7 1 (0.34%) Tivoli
7 1 (0.34%) Tivoli Storage Manager
7 1 (0.34%) McAfee ePO
7 1 (0.34%) Symantec Endpoint Protection
7 1 (0.34%) Casper Suite
Vendors
1 98 (33.68%) Microsoft
2 53 (18.21%) Citrix
3 41 (14.09%) VMware
4 32 (11.00%) Cisco
5 22 (7.56%) Apple
6 20 (6.87%) HP
7 9 (3.09%) Lotus
7 9 (3.09%) Remedy
8 8 (2.75%) McAfee
8 8 (2.75%) Symantec
8 8 (2.75%) Adobe
8 8 (2.75%) Mitel
9 7 (2.41%) Dell
9 7 (2.41%) Reuters
9 7 (2.41%) Bloomberg
10 4 (1.37%) Juniper
10 4 (1.37%) IBM
11 3 (1.03%) Oracle
11 3 (1.03%) Avaya
11 3 (1.03%) Spiceworks
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