The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 226 278 239
Rank change year-on-year
+52 -39
Contract jobs requiring a 2nd Line Support 186 129 180
As % of all contract IT jobs located in London 0.79% 0.53% 0.68%
As % of the Job Titles category 0.85% 0.58% 0.74%
Number of daily rates quoted 96 52 53
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£140 £155 £150
Average daily rate % change year-on-year
-9.67% +3.33%
90% offered a daily rate of more than £120 £100 £110
10% offered a daily rate of more than £225 £212 £248
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 42 44 58
Average hourly rate £17.50 £17.75 £18.00
Average hourly rate % change year-on-year
-1.40% -1.38%
90% offered a hourly rate of more than £12.05 £11.73 £14.50
10% offered a hourly rate of more than £29.50 £24.00 £22.50
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21865 22414 24437
As % of all contract IT jobs located in London 92.73% 92.46% 92.88%
Number of daily rates quoted 15013 15255 15840
Average daily rate £425 £450 £425
Average daily rate % change year-on-year
-5.55% +5.88%
90% offered a daily rate of more than £265 £275 £273
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 404 472 647
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £42.50 £42.50 £42.50
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 24 July 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 24 July 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 46 £150 +1.69% 7
Docklands, London - 4 - -
Croydon 0 1 £140 -33.33% 2
Hounslow - 1 £168 -
Bromley - 1 £140 -
Canary Wharf - 1 - -
Sidcup - 1 - -
Surbiton - - - -
Uxbridge - - - - 1
West Drayton - - - -
Hammersmith - - - -
Wimbledon - - - -
Chislehurst - - - -
Bexley - - - -
Brentford - - - -
Kingston Upon Thames - - - -
Dagenham - - - -
Edgware - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 July 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 303 (87.83%) Windows
2 201 (58.26%) Windows 7
3 187 (54.20%) Active Directory
4 180 (52.17%) MS Office
5 144 (41.74%) Microsoft
6 137 (39.71%) Windows XP
7 94 (27.25%) MS Excel
8 84 (24.35%) Windows Server 2008
9 82 (23.77%) Blackberry
10 72 (20.87%) ITIL
10 72 (20.87%) Citrix
11 69 (20.00%) Windows Server 2003
12 68 (19.71%) MS Exchange
13 53 (15.36%) VMware
14 50 (14.49%) Finance
14 50 (14.49%) Cisco
15 38 (11.01%) DNS
16 34 (9.86%) VMware Infrastructure
17 32 (9.28%) SCCM
18 31 (8.99%) LAN
19 30 (8.70%) TCP/IP
19 30 (8.70%) Exchange Server 2010
20 29 (8.41%) DHCP
21 26 (7.54%) IBM Notes
21 26 (7.54%) Lotus
22 25 (7.25%) Exchange Server 2007
23 23 (6.67%) Wireless
23 23 (6.67%) MCP
23 23 (6.67%) Microsoft Certification
24 22 (6.38%) VPN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 July 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (19.71%) MS Exchange
2 30 (8.70%) Exchange Server 2010
3 26 (7.54%) IBM Notes
4 25 (7.25%) Exchange Server 2007
5 22 (6.38%) SharePoint
6 21 (6.09%) Exchange Server 2003
7 19 (5.51%) Blackberry Enterprise Server
8 14 (4.06%) Lync
9 6 (1.74%) SharePoint 2010
10 4 (1.16%) WorkSite
11 2 (0.58%) CMS
12 1 (0.29%) Exchange Server 2013
12 1 (0.29%) IIS
12 1 (0.29%) Exchange Server 2000
Applications
1 180 (52.17%) MS Office
2 94 (27.25%) MS Excel
3 15 (4.35%) MS PowerPoint
4 10 (2.90%) MS Visio
4 10 (2.90%) MS Project
5 9 (2.61%) Acrobat
6 3 (0.87%) Photoshop
7 2 (0.58%) InDesign
8 1 (0.29%) AutoCAD
Business Applications
1 3 (0.87%) Eikon
1 3 (0.87%) Cerner Millennium
2 1 (0.29%) Agresso
2 1 (0.29%) assyst
Cloud Services
1 21 (6.09%) Office 365
2 4 (1.16%) Google Apps
Communications & Networking
1 38 (11.01%) DNS
2 31 (8.99%) LAN
3 30 (8.70%) TCP/IP
4 29 (8.41%) DHCP
5 23 (6.67%) Wireless
6 22 (6.38%) VPN
7 18 (5.22%) WAN
8 14 (4.06%) Internet
9 11 (3.19%) VoIP
10 8 (2.32%) Firewall
11 4 (1.16%) Cisco IOS
11 4 (1.16%) Intranet
12 3 (0.87%) SAN
12 3 (0.87%) Wi-Fi
13 2 (0.58%) IP Telephony
13 2 (0.58%) 3G
13 2 (0.58%) WLAN
13 2 (0.58%) Bluetooth
13 2 (0.58%) Broadband
13 2 (0.58%) NAS
Database & Business Intelligence
1 12 (3.48%) SQL Server
2 2 (0.58%) SQL Server 2005
2 2 (0.58%) SQL Server 2008
3 1 (0.29%) MS Access
3 1 (0.29%) EDRMS
3 1 (0.29%) EDMS
Development Applications
1 2 (0.58%) Team Foundation Server
2 1 (0.29%) Visual Studio
2 1 (0.29%) JIRA
General
1 50 (14.49%) Finance
2 22 (6.38%) Law
3 20 (5.80%) Banking
4 18 (5.22%) Retail
5 16 (4.64%) Legal
6 5 (1.45%) Back Office
7 4 (1.16%) Telecoms
8 3 (0.87%) Financial Institution
8 3 (0.87%) Investment Banking
8 3 (0.87%) Advertising
9 2 (0.58%) Games
10 1 (0.29%) Marketing
10 1 (0.29%) French Language
10 1 (0.29%) General Ledger
10 1 (0.29%) Local Government
10 1 (0.29%) Front Office
Libraries, Frameworks & Software Standards
1 4 (1.16%) HTML
2 3 (0.87%) XML
3 1 (0.29%) Android SDK
3 1 (0.29%) .NET
3 1 (0.29%) J2EE
Miscellaneous
1 82 (23.77%) Blackberry
2 11 (3.19%) iPhone
3 9 (2.61%) iPad
4 7 (2.03%) Client/Server
5 6 (1.74%) Handset
5 6 (1.74%) Fat Client
5 6 (1.74%) Video Conferencing
5 6 (1.74%) Thin Client
5 6 (1.74%) NHS
6 4 (1.16%) Management Information System
7 3 (0.87%) Hedge funds
8 2 (0.58%) Smartphone
8 2 (0.58%) Computer Science
9 1 (0.29%) HP StorageWorks
9 1 (0.29%) EqualLogic
9 1 (0.29%) New Media
9 1 (0.29%) Foreign Exchange (FX)
9 1 (0.29%) EPoS
9 1 (0.29%) Chip and PIN
9 1 (0.29%) GIS
Operating Systems
1 303 (87.83%) Windows
2 201 (58.26%) Windows 7
3 137 (39.71%) Windows XP
4 84 (24.35%) Windows Server 2008
5 69 (20.00%) Windows Server 2003
6 19 (5.51%) Linux
7 18 (5.22%) Windows Vista
8 16 (4.64%) Windows Server 2012
9 15 (4.35%) Windows 8
9 15 (4.35%) Android
10 14 (4.06%) Windows 2000
11 13 (3.77%) Mac OS X
12 7 (2.03%) Apple iOS
13 5 (1.45%) Mac OS
14 4 (1.16%) Windows Mobile
15 3 (0.87%) Windows 2000 Server
15 3 (0.87%) UNIX
16 1 (0.29%) Windows Phone
16 1 (0.29%) Windows NT
16 1 (0.29%) Ubuntu
Processes & Methodologies
1 72 (20.87%) ITIL
2 12 (3.48%) Incident Management
2 12 (3.48%) Asset Management
2 12 (3.48%) Service Management
3 9 (2.61%) Document Management
3 9 (2.61%) Change Management
4 6 (1.74%) ITIL V3
4 6 (1.74%) Software Deployment
5 5 (1.45%) Mobile Device Management
5 5 (1.45%) BCP
5 5 (1.45%) Project Management
5 5 (1.45%) Time Management
5 5 (1.45%) Migration
6 4 (1.16%) Configuration Management
7 3 (0.87%) ITIL V2
7 3 (0.87%) Disaster Recovery
7 3 (0.87%) Service Delivery
8 2 (0.58%) Information Security
8 2 (0.58%) Identity Management
8 2 (0.58%) Risk Management
Programming Languages
1 14 (4.06%) SQL
2 7 (2.03%) C
3 5 (1.45%) Java
4 4 (1.16%) PowerShell
5 2 (0.58%) Python
5 2 (0.58%) JavaScript
5 2 (0.58%) VBScript
6 1 (0.29%) C#
6 1 (0.29%) VC++
Qualifications
1 23 (6.67%) MCP
1 23 (6.67%) Microsoft Certification
2 16 (4.64%) MCSE
3 15 (4.35%) Security Cleared
4 8 (2.32%) MCSA
4 8 (2.32%) A+ Certification
5 7 (2.03%) SC Cleared
5 7 (2.03%) ITIL Certification
6 6 (1.74%) MCITP
7 5 (1.45%) MCTS
8 4 (1.16%) Degree
9 3 (0.87%) Cisco Certification
9 3 (0.87%) MCDST
10 2 (0.58%) Network+ Certification
10 2 (0.58%) MOS
10 2 (0.58%) CCNA
10 2 (0.58%) DV Cleared
11 1 (0.29%) MCSM
11 1 (0.29%) ITIL Foundation Certificate
11 1 (0.29%) PRINCE2 Certification
Quality Assurance & Compliance
1 19 (5.51%) SLA
2 3 (0.87%) ISO/IEC 27001
3 2 (0.58%) Sarbanes-Oxley
System Software
1 187 (54.20%) Active Directory
2 34 (9.86%) VMware Infrastructure
3 8 (2.32%) XenApp
4 5 (1.45%) vSphere
4 5 (1.45%) Terminal Services
4 5 (1.45%) VMware ESX
5 3 (0.87%) Microsoft App-V
6 2 (0.58%) VMware Server
6 2 (0.58%) VMware ESXi
6 2 (0.58%) Hyper-V
7 1 (0.29%) Terminal Server
Systems Management
1 32 (9.28%) SCCM
2 9 (2.61%) Symantec Enterprise Vault
3 6 (1.74%) Systems Management Server (SMS)
4 5 (1.45%) HP SIM
5 4 (1.16%) MIMEsweeper
6 3 (0.87%) Norton AntiVirus
7 2 (0.58%) NetBackup
7 2 (0.58%) Backup Exec
7 2 (0.58%) HP NNM
7 2 (0.58%) HP Data Protector
7 2 (0.58%) ARCserve
8 1 (0.29%) Cisco CUCM
8 1 (0.29%) WSUS
8 1 (0.29%) DameWare
Vendors
1 144 (41.74%) Microsoft
2 72 (20.87%) Citrix
3 53 (15.36%) VMware
4 50 (14.49%) Cisco
5 26 (7.54%) Lotus
6 21 (6.09%) HP
7 20 (5.80%) Bloomberg
8 15 (4.35%) Apple
9 14 (4.06%) Symantec
9 14 (4.06%) Adobe
10 12 (3.48%) Dell
11 10 (2.90%) AppSense
11 10 (2.90%) Kaspersky
12 9 (2.61%) MarketAxess
12 9 (2.61%) ION Trading
12 9 (2.61%) eSpeed
12 9 (2.61%) Murex
12 9 (2.61%) Salesforce.com
12 9 (2.61%) Sophos
13 8 (2.32%) SolarWinds
Chessington, Surrey
Search Consultancy
Rate: £150 - £155 per day
Posted: 1 hour ago
South West London
PNG Recruitment Solutions
Rate: £15 per hour
Posted: 22 hours ago
London
Thebes IT
Posted: Yesterday
London
Hays IT - Uk Posting account
Rate: £200.00 - £250.00 per day
Posted: 21 days ago
London
Templeton and Partners - SAP & UK Account
Rate: £32k - 38k per year + Excellent Benefits
Posted: 23 days ago