2nd Line Support Contracts in London
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
22 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 272 258 297
Rank change year-on-year
-14 +39
Contract jobs requiring a 2nd Line Support 115 168 137
As % of all contract IT jobs located in London 0.523% 0.615% 0.447%
As % of the Job Titles category 0.567% 0.665% 0.483%
Number of daily rates quoted 44 48 37
Average daily rate £190 £150 £165
Average daily rate % change year-on-year
+26.66% -9.09%
90% offered a daily rate of more than £125 £109 £110
10% offered a daily rate of more than £271 £278 £260
UK excluding London average daily rate £165 £140 £160
% change year-on-year
+17.85% -12.50%
Number of hourly rates quoted 35 56 40
Average hourly rate £17.50 £17.25 £16.25
Average hourly rate % change year-on-year
+1.44% +6.15%
90% offered a hourly rate of more than £13.70 £13.50 £13.00
10% offered a hourly rate of more than £135.00 £22.50 £24.10
UK excluding London average hourly rate £15.00 £14.50 £14.00
% change year-on-year
+3.44% +3.57%
All Job Titles
London
Contract IT job ads with a match in the
Job Titles category		 20276 25280 28359
As % of all contract IT jobs located in London 92.19% 92.47% 92.55%
Number of daily rates quoted 13665 16302 18233
Average daily rate £450 £440 £475
Average daily rate % change year-on-year
+2.27% -7.36%
90% offered a daily rate of more than £275 £275 £300
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 454 629 676
Average hourly rate £20.00 £20.00 £20.00
90% offered a hourly rate of more than £12.50 £12.50 £12.45
10% offered a hourly rate of more than £47.50 £41.00 £47.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the London region as a proportion of the total demand within the Job Titles category.

London 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

London 2nd Line Support Daily Rate Trend

2nd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 22 May 2013.

London 2nd Line Support Daily Rate Histogram

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

London 2nd Line Support Hourly Rate Trend

2nd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 22 May 2013.

London 2nd Line Support Hourly Rate Histogram

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
City of London +1 48 £193 +48.07%
Croydon - 4 £210 -
Hounslow - 2 - -
Uxbridge - 1 £190 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 165 (74.66%) Windows
2 109 (49.32%) Active Directory
3 92 (41.63%) Windows 7
4 90 (40.72%) Windows XP
5 84 (38.01%) Microsoft
6 70 (31.67%) MS Office
7 60 (27.15%) Citrix
7 60 (27.15%) MS Exchange
8 50 (22.62%) Blackberry
9 47 (21.27%) MS Excel
10 44 (19.91%) TCP/IP
10 44 (19.91%) Windows Server 2003
10 44 (19.91%) Windows Server 2008
11 41 (18.55%) ITIL
12 32 (14.48%) DNS
13 29 (13.12%) DHCP
13 29 (13.12%) Microsoft Certification
14 28 (12.67%) Exchange Server 2007
15 25 (11.31%) Lotus
16 24 (10.86%) Lotus Notes
17 23 (10.41%) Exchange Server 2003
17 23 (10.41%) Finance
18 22 (9.955%) Apple
19 21 (9.502%) VPN
19 21 (9.502%) Exchange Server 2010
20 20 (9.050%) Blackberry Enterprise Server
21 19 (8.597%) Mac OS X
21 19 (8.597%) VMware
22 18 (8.145%) Incident Management
22 18 (8.145%) HP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (0.905%) .NET
1 2 (0.905%) Application Packaging
2 1 (0.452%) J2EE
2 1 (0.452%) ASP.NET
2 1 (0.452%) COM
Application Platforms
1 60 (27.15%) MS Exchange
2 28 (12.67%) Exchange Server 2007
3 24 (10.86%) Lotus Notes
4 23 (10.41%) Exchange Server 2003
5 21 (9.502%) Exchange Server 2010
6 20 (9.050%) Blackberry Enterprise Server
7 6 (2.715%) IIS
8 2 (0.905%) WorkSite
8 2 (0.905%) Exchange Server 2000
9 1 (0.452%) Oracle Coherence
9 1 (0.452%) SharePoint
9 1 (0.452%) Apache
9 1 (0.452%) Tomcat
9 1 (0.452%) GroupWise
9 1 (0.452%) Lync
Applications
1 70 (31.67%) MS Office
2 47 (21.27%) MS Excel
3 5 (2.262%) Office 365
4 3 (1.357%) MS PowerPoint
5 2 (0.905%) SPSS
5 2 (0.905%) MS Project
6 1 (0.452%) CINEMA 4D
6 1 (0.452%) MS Visio
6 1 (0.452%) Acrobat
6 1 (0.452%) Vectorworks
6 1 (0.452%) Google Apps
Business Applications
1 1 (0.452%) Beauchamp
1 1 (0.452%) ION MarketView
Communications & Networking
1 44 (19.91%) TCP/IP
2 32 (14.48%) DNS
3 29 (13.12%) DHCP
4 21 (9.502%) VPN
5 16 (7.240%) Internet
5 16 (7.240%) LAN
6 12 (5.430%) WAN
7 10 (4.525%) VoIP
8 8 (3.620%) Wireless
9 6 (2.715%) ADSL
10 4 (1.810%) SMTP
10 4 (1.810%) FTP
10 4 (1.810%) HTTP
11 3 (1.357%) HTTPS
11 3 (1.357%) MPLS
11 3 (1.357%) NNTP
11 3 (1.357%) Intranet
11 3 (1.357%) SAN
11 3 (1.357%) NetScaler
12 2 (0.905%) Unified Communications
Database & Business Intelligence
1 10 (4.525%) SQL Server
2 5 (2.262%) SQL Server 2008
3 3 (1.357%) SQL Server 2005
4 2 (0.905%) SQL Server 2000
4 2 (0.905%) Crystal Reports
5 1 (0.452%) QlikView
5 1 (0.452%) Oracle 11g
5 1 (0.452%) MySQL
5 1 (0.452%) Oracle 8/8i
5 1 (0.452%) Oracle 10g
Development Applications
1 2 (0.905%) Fiddler
2 1 (0.452%) MSI
General
1 23 (10.41%) Finance
2 13 (5.882%) Banking
3 8 (3.620%) Retail
3 8 (3.620%) Law
4 5 (2.262%) Legal
4 5 (2.262%) Advertising
5 4 (1.810%) Investment Banking
5 4 (1.810%) Front Office
6 3 (1.357%) Back Office
7 2 (0.905%) Publishing
7 2 (0.905%) Telecoms
8 1 (0.452%) Military
8 1 (0.452%) Electronics
8 1 (0.452%) Marketing
8 1 (0.452%) Pharmaceutical
Miscellaneous
1 50 (22.62%) Blackberry
2 9 (4.072%) iPad
3 8 (3.620%) Thin Client
3 8 (3.620%) Fat Client
4 5 (2.262%) NHS
4 5 (2.262%) iPhone
5 4 (1.810%) Video Conferencing
6 3 (1.357%) Handset
7 2 (0.905%) Foreign Exchange (FX)
7 2 (0.905%) Client/Server
7 2 (0.905%) Data Protection Act
7 2 (0.905%) Mathematics
7 2 (0.905%) PDA
7 2 (0.905%) Management Information System
8 1 (0.452%) 3D Graphics
8 1 (0.452%) Grid Computing
8 1 (0.452%) Life Science
8 1 (0.452%) Derivative
8 1 (0.452%) Interest Rate Derivative
8 1 (0.452%) Statistics
Operating Systems
1 165 (74.66%) Windows
2 92 (41.63%) Windows 7
3 90 (40.72%) Windows XP
4 44 (19.91%) Windows Server 2003
4 44 (19.91%) Windows Server 2008
5 19 (8.597%) Mac OS X
6 17 (7.692%) Windows Vista
7 7 (3.167%) Linux
8 6 (2.715%) UNIX
9 4 (1.810%) Windows 2000
10 3 (1.357%) Ubuntu
10 3 (1.357%) Windows NT
10 3 (1.357%) Windows 2000 Server
11 2 (0.905%) Windows 8
11 2 (0.905%) Android
11 2 (0.905%) CentOS
11 2 (0.905%) Debian
12 1 (0.452%) Windows Mobile
12 1 (0.452%) Mac OS
12 1 (0.452%) Red Hat Enterprise Linux
Processes & Methodologies
1 41 (18.55%) ITIL
2 18 (8.145%) Incident Management
3 13 (5.882%) Migration
4 7 (3.167%) Change Management
4 7 (3.167%) Problem Management
5 6 (2.715%) Service Management
5 6 (2.715%) Service Delivery
6 5 (2.262%) Time Management
6 5 (2.262%) Asset Management
6 5 (2.262%) Change Control
6 5 (2.262%) Software Deployment
7 3 (1.357%) Load Balancing
7 3 (1.357%) Document Management
7 3 (1.357%) Data Management
7 3 (1.357%) Project Management
8 2 (0.905%) Service Desk Management
8 2 (0.905%) Software Distribution
8 2 (0.905%) Data Protection
8 2 (0.905%) Investment Management
8 2 (0.905%) Configuration Management
Programming Languages
1 14 (6.335%) SQL
2 4 (1.810%) PL/SQL
2 4 (1.810%) Java
3 3 (1.357%) C
3 3 (1.357%) C#
4 1 (0.452%) Perl
4 1 (0.452%) VBScript
4 1 (0.452%) VB
4 1 (0.452%) VB.NET
4 1 (0.452%) Shell Script
4 1 (0.452%) PowerShell
Qualifications
1 29 (13.12%) Microsoft Certification
2 17 (7.692%) Security Cleared
3 15 (6.787%) MCSE
4 13 (5.882%) MCSA
4 13 (5.882%) MCP
5 12 (5.430%) DV Cleared
6 7 (3.167%) MCDST
6 7 (3.167%) MCTS
7 6 (2.715%) Degree
8 5 (2.262%) MCITP
8 5 (2.262%) SC Cleared
9 3 (1.357%) Cisco Certification
10 2 (0.905%) ACSP
10 2 (0.905%) CCA
10 2 (0.905%) Citrix Certification
10 2 (0.905%) ITIL Certification
10 2 (0.905%) CCNP
10 2 (0.905%) CCIP
10 2 (0.905%) CCNA
10 2 (0.905%) MOS
Quality Assurance & Compliance
1 16 (7.240%) SLA
System Software
1 109 (49.32%) Active Directory
2 17 (7.692%) VMware Infrastructure
3 9 (4.072%) XenApp
4 6 (2.715%) XenDesktop
4 6 (2.715%) VMware ESXi
5 5 (2.262%) Terminal Services
6 4 (1.810%) vSphere
7 3 (1.357%) VMware ESX
8 2 (0.905%) Microsoft App-V
9 1 (0.452%) VMware Workstation
9 1 (0.452%) MetaFrame
9 1 (0.452%) XenServer
Systems Management
1 12 (5.430%) SCCM
2 6 (2.715%) DameWare
3 5 (2.262%) Backup Exec
3 5 (2.262%) SCOM
4 3 (1.357%) Systems Management Server (SMS)
4 3 (1.357%) OpenView
5 2 (0.905%) WSUS
6 1 (0.452%) HP Data Protector
6 1 (0.452%) HP NNM
6 1 (0.452%) Norton AntiVirus
6 1 (0.452%) McAfee ePO
6 1 (0.452%) HP SIM
Vendors
1 84 (38.01%) Microsoft
2 60 (27.15%) Citrix
3 25 (11.31%) Lotus
4 22 (9.955%) Apple
5 19 (8.597%) VMware
6 18 (8.145%) HP
7 17 (7.692%) Cisco
8 9 (4.072%) Juniper
9 7 (3.167%) Bloomberg
10 6 (2.715%) Oracle
11 5 (2.262%) Wyse
11 5 (2.262%) Symantec
12 4 (1.810%) Avaya
12 4 (1.810%) Reuters
12 4 (1.810%) Remedy
12 4 (1.810%) LANDesk
13 3 (1.357%) AppSense
13 3 (1.357%) Sophos
13 3 (1.357%) Red Hat
13 3 (1.357%) Compaq
2nd Line Support
UK Greater London, South East
2nd/3rd Line Support Engineer System Support IT Administration Citrix Windows Server 2nd/3rd Line Support Engineer My fantastic client in Surrey are currently looking for a solid...
Premier Group
Rate: £180.00 - £230.00 per day
Posted: 18 May 2013
2nd Line Support
City, London
The successful candidate will need to have understanding of Mac platforms in addition to windows 7; our client is a progressive with a number of technologies you will...
Roc Search
Posted: 16 May 2013
Service Desk Analyst/2nd Line Support - IT Support / Legal / IT
City, London
Strong experience with the Microsoft Windows platform including Windows XP and Windows 7... MS Office 2002 - 2010 suites... Knowledge of User Administration via Active Directory... In order to...
ComputAppoint
Rate: £195 per day
Posted: 17 May 2013
Media 1st/2nd Line Support Engineer - London
London
Key skills: Windows XP/7 Mac OSX, Snow Leopard, Lion, Mountain Lion 10.8 MS Exchange MS Office 2007/2010 Apple Remote Desktop Casper Suite Blackberry & BES Printer &...
Marcus Donald People
Rate: £12 to £15 per hour
Posted: 17 May 2013
1st/2nd Line Desktop Support Engineer
City, London
1. st /2 nd Line Desktop Support Roc Search are urgently recruiting for a 1 st /2 nd Line Desktop Support Engineer to work for one of my...
Roc Search
Posted: 20 May 2013
Second Line/Helpdesk Support/ Remote support engineer
City, London
Occasional Reactive and scheduled site visits may be required As a Second Line/ Remote Support/ Helpdesk Support engineer you will have : A min 2+ years experience of support *...
Global Technology Solutions Ltd
Rate: £11 - £12 per hour + / may have perm opportunity
Posted: 21 May 2013
1st/2nd Line Support - Germany
City, London
Desktop refreshes/VC upgrades *Take the lead on all desktop related projects The successful candidate will have the following skills and experience: *The ability to work with users...
SEC Recruitment Limited
Rate: £214.32 - £240.04 per month
Posted: 15 May 2013
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Last Updated Wednesday 22 May 2013
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