The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 236 243 277
Rank change year-on-year
+7 +34
Contract jobs requiring a 2nd Line Support 177 184 111
As % of all contract IT jobs located in London 0.78% 0.77% 0.53%
As % of the Job Titles category 0.84% 0.83% 0.57%
Number of daily rates quoted 96 88 37
Average daily rate
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of your Daily Rate
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£168 £160 £165
Average daily rate % change year-on-year
+4.68% -3.03%
90% offered a daily rate of more than £130 £110 £115
10% offered a daily rate of more than £214 £258 £225
UK excluding London average daily rate £165 £150 £140
% change year-on-year
+10.00% +7.14%
Number of hourly rates quoted 41 47 39
Average hourly rate £15.00 £17.00 £19.00
Average hourly rate % change year-on-year
-11.76% -10.52%
90% offered a hourly rate of more than £13.50 £12.30 £14.00
10% offered a hourly rate of more than £22.00 £21.20 £22.50
UK excluding London average hourly rate £13.90 £14.50 £14.00
% change year-on-year
-4.13% +3.57%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20991 22143 19500
As % of all contract IT jobs located in London 92.24% 93.05% 93.27%
Number of daily rates quoted 15086 15237 13037
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.57% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 392 385 540
Average hourly rate £17.00 £19.50 £20.00
Average hourly rate % change year-on-year
-12.79% -2.52%
90% offered a hourly rate of more than £11.59 £12.50 £12.50
10% offered a hourly rate of more than £34.50 £40.00 £43.48
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 24 December 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 24 December 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -4 41 £165 -16.45% 8
Docklands, London - 3 £135 -
Bromley - 2 - -
Uxbridge +4 1 - - 1
Chiswick +1 1 £150 -
Wimbledon 0 1 £160 +6.66%
Ilford - 1 £275 -
Kingston Upon Thames - - - -
Sidcup - - - -
Stanmore - - - -
Bexley - - - -
Croydon - - - - 2
Hounslow - - - -
Canary Wharf - - - -
Hillingdon - - - -
Southwark - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 285 (79.83%) Windows
2 179 (50.14%) Active Directory
3 166 (46.50%) Windows 7
4 132 (36.97%) MS Office
5 124 (34.73%) Microsoft
6 104 (29.13%) Windows XP
7 74 (20.73%) Windows Server 2008
8 71 (19.89%) ITIL
8 71 (19.89%) MS Excel
9 67 (18.77%) Blackberry
10 66 (18.49%) Citrix
11 61 (17.09%) MS Exchange
12 54 (15.13%) Finance
13 50 (14.01%) Windows Server 2003
14 48 (13.45%) SCCM
15 42 (11.76%) VMware
16 38 (10.64%) DNS
16 38 (10.64%) Cisco
17 35 (9.80%) DHCP
18 32 (8.96%) SLA
18 32 (8.96%) Exchange Server 2010
19 29 (8.12%) Firewall
19 29 (8.12%) Linux
20 27 (7.56%) SharePoint
21 26 (7.28%) LAN
21 26 (7.28%) TCP/IP
22 25 (7.00%) VMware Infrastructure
23 23 (6.44%) Security Cleared
24 22 (6.16%) Exchange Server 2007
24 22 (6.16%) VPN

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (17.09%) MS Exchange
2 32 (8.96%) Exchange Server 2010
3 27 (7.56%) SharePoint
4 22 (6.16%) Exchange Server 2007
5 19 (5.32%) IBM Notes
6 18 (5.04%) Lync
7 15 (4.20%) Blackberry Enterprise Server
8 8 (2.24%) Exchange Server 2003
9 5 (1.40%) Apache
9 5 (1.40%) Exchange Server 2013
10 4 (1.12%) IIS
11 3 (0.84%) WorkSite
12 2 (0.56%) SharePoint 2010
13 1 (0.28%) Office Communications Server
13 1 (0.28%) SharePoint 2013
13 1 (0.28%) Exchange Server 2000
13 1 (0.28%) Lotus Domino
Applications
1 132 (36.97%) MS Office
2 71 (19.89%) MS Excel
3 7 (1.96%) MS PowerPoint
4 2 (0.56%) Final Cut Pro
4 2 (0.56%) Adobe Creative Suite
4 2 (0.56%) MS Visio
5 1 (0.28%) Acrobat
5 1 (0.28%) Spreadsheet
5 1 (0.28%) MS Project
Business Applications
1 3 (0.84%) Dynamics CRM
2 2 (0.56%) Eikon
3 1 (0.28%) IntelliMatch
3 1 (0.28%) Cerner Millennium
3 1 (0.28%) Markit EDM
3 1 (0.28%) Agresso
3 1 (0.28%) HFM
3 1 (0.28%) Cognos TM1
Cloud Services
1 13 (3.64%) Office 365
2 3 (0.84%) Amazon AWS
3 1 (0.28%) SaaS
3 1 (0.28%) IaaS
Communications & Networking
1 38 (10.64%) DNS
2 35 (9.80%) DHCP
3 29 (8.12%) Firewall
4 26 (7.28%) LAN
4 26 (7.28%) TCP/IP
5 22 (6.16%) VPN
6 16 (4.48%) Internet
6 16 (4.48%) WAN
6 16 (4.48%) Wireless
7 12 (3.36%) VoIP
8 7 (1.96%) ADSL
8 7 (1.96%) Broadband
9 6 (1.68%) Wi-Fi
10 5 (1.40%) BIG-IP
10 5 (1.40%) Cisco IOS
10 5 (1.40%) NetScreen
10 5 (1.40%) Cisco Nexus
11 4 (1.12%) VLAN
11 4 (1.12%) WLAN
12 3 (0.84%) 3G
Database & Business Intelligence
1 13 (3.64%) SQL Server
2 5 (1.40%) MySQL
3 2 (0.56%) SQL Server 2008
4 1 (0.28%) Big Data
4 1 (0.28%) SQL Server 2012
4 1 (0.28%) Oracle Database
4 1 (0.28%) Relational Database
4 1 (0.28%) Crystal Reports
4 1 (0.28%) RDBMS
4 1 (0.28%) EDRMS
4 1 (0.28%) EDMS
4 1 (0.28%) SQL Server 2005
Development Applications
1 5 (1.40%) JIRA
2 1 (0.28%) Team Foundation Server
2 1 (0.28%) Trac
2 1 (0.28%) Subversion
General
1 54 (15.13%) Finance
2 18 (5.04%) Banking
3 17 (4.76%) Retail
4 9 (2.52%) Legal
5 8 (2.24%) Law
5 8 (2.24%) Financial Institution
6 6 (1.68%) Retail Banking
7 4 (1.12%) Telecoms
7 4 (1.12%) Investment Banking
8 2 (0.56%) Marketing
9 1 (0.28%) French Language
9 1 (0.28%) Advertising
9 1 (0.28%) General Ledger
Libraries, Frameworks & Software Standards
1 6 (1.68%) HTML
2 5 (1.40%) CSS
3 3 (0.84%) Web Services
4 2 (0.56%) COM
4 2 (0.56%) Application Packaging
5 1 (0.28%) Corona SDK
5 1 (0.28%) XML
5 1 (0.28%) ActiveX
5 1 (0.28%) EDI
5 1 (0.28%) X-Windows
Miscellaneous
1 67 (18.77%) Blackberry
2 17 (4.76%) Analytical Skills
3 13 (3.64%) NHS
4 9 (2.52%) Hedge funds
5 7 (1.96%) iPad
6 6 (1.68%) iPhone
7 5 (1.40%) Client/Server
8 4 (1.12%) Interactive TV
9 3 (0.84%) GIS
9 3 (0.84%) Management Information System
9 3 (0.84%) Video Conferencing
10 2 (0.56%) Handset
10 2 (0.56%) Foreign Exchange (FX)
10 2 (0.56%) Smartphone
10 2 (0.56%) Statistics
11 1 (0.28%) Spread Betting
11 1 (0.28%) Computer Science
11 1 (0.28%) CMDB
11 1 (0.28%) Fat Client
11 1 (0.28%) PDA
Operating Systems
1 285 (79.83%) Windows
2 166 (46.50%) Windows 7
3 104 (29.13%) Windows XP
4 74 (20.73%) Windows Server 2008
5 50 (14.01%) Windows Server 2003
6 29 (8.12%) Linux
7 20 (5.60%) Windows 8
8 19 (5.32%) Windows Server 2012
9 17 (4.76%) Mac OS X
10 12 (3.36%) Android
11 11 (3.08%) Mac OS
12 10 (2.80%) UNIX
13 7 (1.96%) Windows 2000
14 6 (1.68%) Windows Vista
15 4 (1.12%) Windows NT
16 2 (0.56%) Windows Mobile
16 2 (0.56%) Apple iOS
17 1 (0.28%) Windows 2000 Server
17 1 (0.28%) Red Hat Enterprise Linux
Processes & Methodologies
1 71 (19.89%) ITIL
2 19 (5.32%) Migration
3 18 (5.04%) Incident Management
4 10 (2.80%) Asset Management
5 8 (2.24%) Service Management
6 6 (1.68%) Network Management
7 5 (1.40%) CRM
7 5 (1.40%) Change Management
8 4 (1.12%) Disaster Recovery
8 4 (1.12%) Service Delivery
8 4 (1.12%) User Acceptance Testing
8 4 (1.12%) Time Management
8 4 (1.12%) Server Monitoring
8 4 (1.12%) Kalman Filter
9 3 (0.84%) Change Control
9 3 (0.84%) Project Management
9 3 (0.84%) ERP
9 3 (0.84%) Identity Management
10 2 (0.56%) Risk Management
10 2 (0.56%) Business Intelligence
Programming Languages
1 21 (5.88%) SQL
2 13 (3.64%) C
3 6 (1.68%) Perl
4 5 (1.40%) PHP
5 4 (1.12%) PowerShell
6 3 (0.84%) C++
6 3 (0.84%) Java
7 2 (0.56%) VBA
8 1 (0.28%) JavaScript
8 1 (0.28%) PL/SQL
8 1 (0.28%) VB
Qualifications
1 23 (6.44%) Security Cleared
2 16 (4.48%) MCP
3 15 (4.20%) Microsoft Certification
4 11 (3.08%) SC Cleared
5 10 (2.80%) Cisco Certification
6 8 (2.24%) MCSE
7 6 (1.68%) Degree
8 4 (1.12%) MCDST
8 4 (1.12%) MCSA
9 3 (0.84%) CCNA
9 3 (0.84%) MOS
9 3 (0.84%) A+ Certification
9 3 (0.84%) MCITP
9 3 (0.84%) DV Cleared
10 2 (0.56%) ITIL Foundation Certificate
10 2 (0.56%) ITIL Certification
Quality Assurance & Compliance
1 32 (8.96%) SLA
2 2 (0.56%) Sarbanes-Oxley
3 1 (0.28%) ISO/IEC 27001
3 1 (0.28%) ISO/IEC 20000
3 1 (0.28%) Data Quality
System Software
1 179 (50.14%) Active Directory
2 25 (7.00%) VMware Infrastructure
3 17 (4.76%) XenApp
4 3 (0.84%) Hyper-V
5 2 (0.56%) VMware ESXi
5 2 (0.56%) XenServer
6 1 (0.28%) XenDesktop
6 1 (0.28%) vSphere
6 1 (0.28%) Terminal Services
6 1 (0.28%) VMware ESX
6 1 (0.28%) Citrix Presentation Server
Systems Management
1 48 (13.45%) SCCM
2 11 (3.08%) Symantec Enterprise Vault
3 6 (1.68%) Backup Exec
4 5 (1.40%) Nagios
4 5 (1.40%) Zenoss
5 4 (1.12%) Systems Management Server (SMS)
6 3 (0.84%) OpenView Configuration Management
6 3 (0.84%) WSUS
6 3 (0.84%) BMC Marimba
7 2 (0.56%) Norton AntiVirus
8 1 (0.28%) Foglight
8 1 (0.28%) DameWare
8 1 (0.28%) Control-M
8 1 (0.28%) McAfee ePO
8 1 (0.28%) HP SIM
8 1 (0.28%) Cisco CUCM
8 1 (0.28%) Symantec Endpoint Protection
Vendors
1 124 (34.73%) Microsoft
2 66 (18.49%) Citrix
3 42 (11.76%) VMware
4 38 (10.64%) Cisco
5 19 (5.32%) Bloomberg
5 19 (5.32%) Lotus
5 19 (5.32%) Apple
6 18 (5.04%) HP
7 17 (4.76%) Symantec
8 14 (3.92%) AppSense
9 12 (3.36%) Remedy
9 12 (3.36%) Salesforce.com
9 12 (3.36%) Murex
9 12 (3.36%) ION Trading
10 11 (3.08%) Altiris
10 11 (3.08%) MarketAxess
10 11 (3.08%) eSpeed
11 10 (2.80%) ServiceNow
12 7 (1.96%) McAfee
12 7 (1.96%) Dell
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Pertemps ERP
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