The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 238 262 242
Rank change year-on-year
+24 -20
Contract jobs requiring a 2nd Line Support 184 177 169
As % of all contract IT jobs located in London 0.76% 0.70% 0.69%
As % of the Job Titles category 0.82% 0.75% 0.74%
Number of daily rates quoted 97 80 59
Average daily rate
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of your Daily Rate
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£175 £170 £200
Average daily rate % change year-on-year
+2.94% -15.00%
90% offered a daily rate of more than £123 £115 £109
10% offered a daily rate of more than £251 £304 £300
UK excluding London average daily rate £160 £155 £160
% change year-on-year
+3.22% -3.12%
Number of hourly rates quoted 38 37 42
Average hourly rate £14.50 £17.50 £18.00
Average hourly rate % change year-on-year
-17.14% -2.77%
90% offered a hourly rate of more than £11.85 £13.30 £12.05
10% offered a hourly rate of more than £32.25 £21.00 £22.50
UK excluding London average hourly rate £14.50 £14.00 £14.00
% change year-on-year
+3.57% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22433 23506 22981
As % of all contract IT jobs located in London 92.34% 93.09% 93.16%
Number of daily rates quoted 15862 16190 15310
Average daily rate £425 £430 £438
Average daily rate % change year-on-year
-1.16% -1.71%
90% offered a daily rate of more than £265 £270 £263
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 451 404 538
Average hourly rate £17.50 £18.80 £19.40
Average hourly rate % change year-on-year
-6.91% -3.09%
90% offered a hourly rate of more than £11.50 £12.50 £12.00
10% offered a hourly rate of more than £36.00 £44.62 £45.00
UK excluding London average hourly rate £16.30 £16.25 £17.50
% change year-on-year
+0.30% -7.14%

2nd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in London

2nd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the London region.

2nd Line Support Daily Rate Trend in London

2nd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 22 October 2014.

2nd Line Support Daily Rate Histogram in London

2nd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the London region.

2nd Line Support Hourly Rate Trend in London

2nd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the London region over the 3 months to 22 October 2014.

2nd Line Support Hourly Rate Histogram in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 44 £175 -7.89% 12
Docklands, London - 6 £135 -
Wembley - 3 £150 -
Hounslow +1 1 - -
Croydon -10 1 £160 -52.59% 1
Bexley - - - -
Kingston Upon Thames - - - - 1
Ruislip - - - -
Sidcup - - - -
Stanmore - - - -
Uxbridge - - - -
Canary Wharf - - - -
Wimbledon - - - -
Chiswick - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in London

For the 6 months to 22 October 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 314 (84.64%) Windows
2 201 (54.18%) Windows 7
3 197 (53.10%) Active Directory
4 154 (41.51%) MS Office
5 129 (34.77%) Microsoft
6 122 (32.88%) Windows XP
7 82 (22.10%) MS Excel
8 75 (20.22%) Windows Server 2008
8 75 (20.22%) ITIL
9 68 (18.33%) Citrix
10 67 (18.06%) Blackberry
11 60 (16.17%) MS Exchange
12 57 (15.36%) Finance
13 56 (15.09%) Windows Server 2003
14 47 (12.67%) VMware
14 47 (12.67%) SCCM
15 43 (11.59%) DNS
16 41 (11.05%) Cisco
17 37 (9.97%) DHCP
18 33 (8.89%) Linux
19 32 (8.63%) TCP/IP
20 29 (7.82%) VMware Infrastructure
21 28 (7.55%) LAN
22 27 (7.28%) VPN
23 26 (7.01%) Exchange Server 2007
24 25 (6.74%) SLA
24 25 (6.74%) SharePoint
24 25 (6.74%) IBM Notes
24 25 (6.74%) Lotus
24 25 (6.74%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in London by Category

For the 6 months to 22 October 2014, IT contractor jobs across the London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (16.17%) MS Exchange
2 26 (7.01%) Exchange Server 2007
3 25 (6.74%) SharePoint
3 25 (6.74%) IBM Notes
3 25 (6.74%) Exchange Server 2010
4 19 (5.12%) Lync
4 19 (5.12%) Exchange Server 2003
5 15 (4.04%) Blackberry Enterprise Server
6 5 (1.35%) Apache
7 3 (0.81%) SharePoint 2010
8 2 (0.54%) IIS
8 2 (0.54%) WorkSite
9 1 (0.27%) Exchange Server 2000
9 1 (0.27%) Lotus Domino
9 1 (0.27%) SharePoint 2013
Applications
1 154 (41.51%) MS Office
2 82 (22.10%) MS Excel
3 12 (3.23%) MS PowerPoint
4 3 (0.81%) Photoshop
4 3 (0.81%) Adobe Creative Suite
5 2 (0.54%) Acrobat
5 2 (0.54%) InDesign
6 1 (0.27%) AutoCAD
6 1 (0.27%) MS Visio
6 1 (0.27%) MS Project
Business Applications
1 3 (0.81%) Cerner Millennium
1 3 (0.81%) Eikon
2 1 (0.27%) Dynamics CRM
2 1 (0.27%) assyst
2 1 (0.27%) Agresso
2 1 (0.27%) Markit EDM
Cloud Services
1 17 (4.58%) Office 365
2 3 (0.81%) Amazon AWS
3 1 (0.27%) Google Apps
3 1 (0.27%) IaaS
3 1 (0.27%) SaaS
Communications & Networking
1 43 (11.59%) DNS
2 37 (9.97%) DHCP
3 32 (8.63%) TCP/IP
4 28 (7.55%) LAN
5 27 (7.28%) VPN
6 24 (6.47%) Firewall
7 22 (5.93%) Wireless
8 21 (5.66%) Internet
9 17 (4.58%) WAN
10 14 (3.77%) VoIP
11 7 (1.89%) Cisco IOS
12 5 (1.35%) WLAN
12 5 (1.35%) ADSL
12 5 (1.35%) Broadband
12 5 (1.35%) NetScreen
12 5 (1.35%) Wi-Fi
12 5 (1.35%) BIG-IP
12 5 (1.35%) Cisco Nexus
13 3 (0.81%) Intranet
13 3 (0.81%) NAS
Database & Business Intelligence
1 16 (4.31%) SQL Server
2 5 (1.35%) MySQL
3 2 (0.54%) SQL Server 2008
3 2 (0.54%) SQL Server 2005
4 1 (0.27%) EDRMS
4 1 (0.27%) EDMS
4 1 (0.27%) RDBMS
4 1 (0.27%) Crystal Reports
4 1 (0.27%) Big Data
4 1 (0.27%) Relational Database
4 1 (0.27%) Oracle Database
Development Applications
1 5 (1.35%) JIRA
2 3 (0.81%) Team Foundation Server
3 1 (0.27%) Subversion
3 1 (0.27%) Trac
General
1 57 (15.36%) Finance
2 17 (4.58%) Retail
3 16 (4.31%) Banking
4 10 (2.70%) Law
5 7 (1.89%) Financial Institution
6 6 (1.62%) Legal
7 4 (1.08%) Investment Banking
8 3 (0.81%) Marketing
9 2 (0.54%) Advertising
9 2 (0.54%) Telecoms
10 1 (0.27%) General Ledger
10 1 (0.27%) Retail Banking
10 1 (0.27%) French Language
Libraries, Frameworks & Software Standards
1 6 (1.62%) HTML
2 5 (1.35%) CSS
3 3 (0.81%) Web Services
4 2 (0.54%) Application Packaging
5 1 (0.27%) X-Windows
5 1 (0.27%) ActiveX
5 1 (0.27%) Android SDK
Miscellaneous
1 67 (18.06%) Blackberry
2 12 (3.23%) Analytical Skills
3 11 (2.96%) Hedge funds
4 8 (2.16%) Client/Server
4 8 (2.16%) NHS
5 7 (1.89%) iPad
6 4 (1.08%) Video Conferencing
6 4 (1.08%) iPhone
6 4 (1.08%) Interactive TV
7 3 (0.81%) GIS
7 3 (0.81%) Smartphone
7 3 (0.81%) Fat Client
7 3 (0.81%) Thin Client
8 2 (0.54%) Foreign Exchange (FX)
8 2 (0.54%) Handset
8 2 (0.54%) Equities
8 2 (0.54%) Management Information System
9 1 (0.27%) E-Learning
9 1 (0.27%) Derivative
9 1 (0.27%) PKI
Operating Systems
1 314 (84.64%) Windows
2 201 (54.18%) Windows 7
3 122 (32.88%) Windows XP
4 75 (20.22%) Windows Server 2008
5 56 (15.09%) Windows Server 2003
6 33 (8.89%) Linux
7 20 (5.39%) Mac OS X
8 19 (5.12%) Windows 8
9 15 (4.04%) Android
10 12 (3.23%) Mac OS
11 10 (2.70%) UNIX
12 9 (2.43%) Apple iOS
12 9 (2.43%) Windows Server 2012
13 8 (2.16%) Windows 2000
14 7 (1.89%) Windows Vista
15 5 (1.35%) Windows NT
16 2 (0.54%) Windows Mobile
17 1 (0.27%) Windows Phone
17 1 (0.27%) Windows 2000 Server
Processes & Methodologies
1 75 (20.22%) ITIL
2 20 (5.39%) Incident Management
3 12 (3.23%) Migration
4 11 (2.96%) Service Management
5 9 (2.43%) Asset Management
6 7 (1.89%) Change Management
7 6 (1.62%) Network Management
7 6 (1.62%) Time Management
8 5 (1.35%) Mobile Device Management
8 5 (1.35%) Software Deployment
9 4 (1.08%) ITIL V3
9 4 (1.08%) Service Delivery
10 3 (0.81%) Disaster Recovery
10 3 (0.81%) Identity Management
10 3 (0.81%) User Acceptance Testing
10 3 (0.81%) Project Management
10 3 (0.81%) ERP
10 3 (0.81%) CRM
10 3 (0.81%) ITIL V2
10 3 (0.81%) Kalman Filter
Programming Languages
1 19 (5.12%) SQL
2 13 (3.50%) C
3 6 (1.62%) Perl
4 5 (1.35%) PHP
5 4 (1.08%) PowerShell
6 3 (0.81%) Java
7 2 (0.54%) JavaScript
8 1 (0.27%) PowerHouse
8 1 (0.27%) C++
8 1 (0.27%) PL/SQL
8 1 (0.27%) VB
8 1 (0.27%) VBA
Qualifications
1 24 (6.47%) Security Cleared
2 19 (5.12%) MCP
3 15 (4.04%) Microsoft Certification
4 10 (2.70%) SC Cleared
5 8 (2.16%) MCSE
5 8 (2.16%) Cisco Certification
6 5 (1.35%) MCSA
6 5 (1.35%) A+ Certification
7 3 (0.81%) ITIL Certification
7 3 (0.81%) DV Cleared
8 2 (0.54%) ITIL Foundation Certificate
8 2 (0.54%) CCNA
8 2 (0.54%) MCDST
8 2 (0.54%) MOS
9 1 (0.27%) MCITP
9 1 (0.27%) MCTS
9 1 (0.27%) Degree
9 1 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (6.74%) SLA
2 2 (0.54%) Sarbanes-Oxley
2 2 (0.54%) ISO/IEC 27001
3 1 (0.27%) ISO/IEC 20000
System Software
1 197 (53.10%) Active Directory
2 29 (7.82%) VMware Infrastructure
3 8 (2.16%) XenApp
4 5 (1.35%) Terminal Services
5 3 (0.81%) VMware ESX
5 3 (0.81%) vSphere
6 1 (0.27%) Microsoft App-V
6 1 (0.27%) Terminal Server
6 1 (0.27%) VMware ESXi
6 1 (0.27%) XenDesktop
6 1 (0.27%) Hyper-V
Systems Management
1 47 (12.67%) SCCM
2 13 (3.50%) Symantec Enterprise Vault
3 5 (1.35%) Nagios
3 5 (1.35%) Zenoss
4 4 (1.08%) Backup Exec
5 2 (0.54%) Casper Suite
5 2 (0.54%) HP SIM
5 2 (0.54%) Norton AntiVirus
5 2 (0.54%) Systems Management Server (SMS)
5 2 (0.54%) WSUS
6 1 (0.27%) Foglight
6 1 (0.27%) DameWare
6 1 (0.27%) Control-M
6 1 (0.27%) MIMEsweeper
6 1 (0.27%) Cisco CUCM
6 1 (0.27%) Symantec Endpoint Protection
Vendors
1 129 (34.77%) Microsoft
2 68 (18.33%) Citrix
3 47 (12.67%) VMware
4 41 (11.05%) Cisco
5 25 (6.74%) Lotus
6 24 (6.47%) Bloomberg
7 19 (5.12%) Symantec
7 19 (5.12%) HP
8 15 (4.04%) Apple
9 14 (3.77%) ION Trading
9 14 (3.77%) AppSense
9 14 (3.77%) Salesforce.com
9 14 (3.77%) Murex
10 13 (3.50%) eSpeed
10 13 (3.50%) MarketAxess
11 12 (3.23%) Altiris
12 11 (2.96%) ServiceNow
13 10 (2.70%) Kaspersky
13 10 (2.70%) Remedy
14 8 (2.16%) SolarWinds
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