The table below looks at the statistics for the Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 324 382 335
Rank change year-on-year
+58 -47
Permanent jobs requiring a Technical Support 361 252 356
As % of all permanent IT jobs located in London 0.77% 0.56% 0.69%
As % of the Job Titles category 0.83% 0.60% 0.73%
Number of salaries quoted 294 217 293
Average salary £35,000 £35,000 £40,000
Average salary % change year-on-year
- -12.50%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £52,750 £53,950 £62,500
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43717 42131 48841
As % of all permanent IT jobs located in London 93.39% 93.54% 94.59%
Number of salaries quoted 36551 35326 42450
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the London region.

Technical Support Salary Trend in London

Technical Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Technical Support across the London region over the 3 months to 20 August 2014.

Technical Support Salary Histogram in London

Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the London region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +59 120 £35,000 -2.77% 19
Croydon +2 8 £30,250 -6.92% 3
Sidcup - 6 £35,750 -
Docklands, London - 5 £29,500 -
Surbiton - 4 £27,000 -
Kingston Upon Thames - 4 £27,500 - 1
Greenford - 3 £21,250 -
Wimbledon - 2 £30,000 -
Edgware +4 1 £26,000 -7.14%
Wembley -3 1 £35,000 +14.75%
Mayfair - 1 £50,000 -
Canary Wharf - 1 £37,500 -
Greenwich - 1 £23,000 -
Isleworth - 1 - -
Mitcham - 1 £38,000 -
Uxbridge - 1 - - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 20 August 2014, IT jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 388 (56.48%) Windows
2 275 (40.03%) Microsoft
3 201 (29.26%) Finance
4 188 (27.37%) SQL
5 176 (25.62%) Active Directory
6 158 (23.00%) Windows Server 2008
7 155 (22.56%) ITIL
8 147 (21.40%) Degree
9 144 (20.96%) SQL Server
10 143 (20.82%) MS Excel
11 135 (19.65%) VMware
12 133 (19.36%) MS Office
13 128 (18.63%) MS Exchange
14 110 (16.01%) Microsoft Certification
15 107 (15.57%) Linux
16 102 (14.85%) Windows Server 2003
17 100 (14.56%) Citrix
18 95 (13.83%) Windows 7
19 90 (13.10%) VMware Infrastructure
20 86 (12.52%) Oracle
21 77 (11.21%) Java
21 77 (11.21%) DNS
22 73 (10.63%) DHCP
23 71 (10.33%) MCSE
24 70 (10.19%) UNIX
24 70 (10.19%) Windows XP
24 70 (10.19%) Firewall
25 69 (10.04%) IIS
26 67 (9.75%) Exchange Server 2010
27 66 (9.61%) TCP/IP

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 20 August 2014, IT jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 128 (18.63%) MS Exchange
2 69 (10.04%) IIS
3 67 (9.75%) Exchange Server 2010
4 59 (8.59%) SharePoint
5 27 (3.93%) Tomcat
6 26 (3.78%) Lync
7 21 (3.06%) Exchange Server 2007
7 21 (3.06%) Blackberry Enterprise Server
8 19 (2.77%) Apache
9 17 (2.47%) Exchange Server 2013
10 13 (1.89%) Exchange Server 2003
11 10 (1.46%) Alfresco
12 8 (1.16%) WebSphere
13 6 (0.87%) SAP Web AS
13 6 (0.87%) NetWeaver
14 5 (0.73%) WebLogic
15 4 (0.58%) SAS
15 4 (0.58%) CMS
16 3 (0.44%) WorkSite
16 3 (0.44%) SharePoint 2010
Applications
1 143 (20.82%) MS Excel
2 133 (19.36%) MS Office
3 7 (1.02%) MS PowerPoint
4 6 (0.87%) PowerPivot
5 2 (0.29%) Final Cut Pro
5 2 (0.29%) InfoPath
6 1 (0.15%) Spreadsheet
6 1 (0.15%) Photoshop
6 1 (0.15%) Acrobat
6 1 (0.15%) FreeHand
6 1 (0.15%) Adobe Illustrator
Business Applications
1 15 (2.18%) SAP Business One
2 11 (1.60%) Oracle EBS
2 11 (1.60%) Oracle EBS R12
3 9 (1.31%) Oracle Applications
4 8 (1.16%) Oracle Financials
4 8 (1.16%) Dynamics CRM
4 8 (1.16%) Oracle General Ledger
4 8 (1.16%) Oracle Receivables
4 8 (1.16%) Oracle Cash Management
4 8 (1.16%) Oracle Assets
4 8 (1.16%) Oracle Payables
5 7 (1.02%) SunGard AvantGard
6 6 (0.87%) Dynamics AX
7 5 (0.73%) Oracle 11i
8 3 (0.44%) PeopleSoft HRMS
8 3 (0.44%) Remedy ITSM
8 3 (0.44%) Oracle Subledger Accounting
9 2 (0.29%) Oracle Procure-to-Pay
9 2 (0.29%) Google Analytics
9 2 (0.29%) SAP SRM
Cloud Services
1 19 (2.77%) SaaS
2 12 (1.75%) Office 365
2 12 (1.75%) IaaS
3 10 (1.46%) PaaS
4 6 (0.87%) Cloud Computing
5 2 (0.29%) Google Apps
6 1 (0.15%) Microsoft Azure
Communications & Networking
1 77 (11.21%) DNS
2 73 (10.63%) DHCP
3 70 (10.19%) Firewall
4 66 (9.61%) TCP/IP
5 49 (7.13%) VPN
6 42 (6.11%) Internet
7 39 (5.68%) LAN
8 36 (5.24%) WAN
9 23 (3.35%) SSL
9 23 (3.35%) Wireless
10 22 (3.20%) SAN
11 20 (2.91%) VoIP
12 18 (2.62%) MPLS
13 11 (1.60%) Wi-Fi
13 11 (1.60%) LDAP
14 10 (1.46%) NAS
15 8 (1.16%) HTTP
16 7 (1.02%) Network Security
17 6 (0.87%) GSM
17 6 (0.87%) VLAN
Database & Business Intelligence
1 144 (20.96%) SQL Server
2 33 (4.80%) SQL Server 2008
3 28 (4.08%) SQL Server 2005
4 25 (3.64%) SQL Server 2012
4 25 (3.64%) SQL Server Reporting Services
5 20 (2.91%) Oracle Database
6 12 (1.75%) Relational Database
7 10 (1.46%) Oracle BI Publisher
8 7 (1.02%) MySQL
8 7 (1.02%) RDBMS
8 7 (1.02%) DB2
9 5 (0.73%) Oracle Reports
9 5 (0.73%) Oracle Database 11g
10 4 (0.58%) Base SAS
10 4 (0.58%) SQL Server Integration Services
10 4 (0.58%) Crystal Reports
10 4 (0.58%) Data Warehouse
10 4 (0.58%) DTS
10 4 (0.58%) Ingres
10 4 (0.58%) Data Mining
Development Applications
1 5 (0.73%) Oracle Forms
2 4 (0.58%) InstallShield
3 2 (0.29%) AdminStudio
3 2 (0.29%) Visual Studio
4 1 (0.15%) Bugzilla
General
1 201 (29.26%) Finance
2 50 (7.28%) Banking
3 45 (6.55%) Law
4 25 (3.64%) Legal
4 25 (3.64%) Front Office
5 24 (3.49%) French Language
6 23 (3.35%) Telecoms
7 20 (2.91%) Japanese Language
8 14 (2.04%) Marketing
8 14 (2.04%) Back Office
9 12 (1.75%) Retail
9 12 (1.75%) Advertising
10 11 (1.60%) Electronics
10 11 (1.60%) Financial Institution
11 10 (1.46%) Multimedia
11 10 (1.46%) German Language
12 9 (1.31%) Investment Banking
12 9 (1.31%) Manufacturing
13 8 (1.16%) Spanish Language
14 7 (1.02%) Mandarin Language
Libraries, Frameworks & Software Standards
1 52 (7.57%) .NET
2 43 (6.26%) HTML
3 36 (5.24%) XML
4 25 (3.64%) CSS
5 21 (3.06%) ASP.NET
6 12 (1.75%) SOAP
7 10 (1.46%) jQuery
8 9 (1.31%) XSL
9 8 (1.16%) .NET Framework
9 8 (1.16%) Android SDK
10 6 (0.87%) SAP Basis
10 6 (0.87%) JSON
10 6 (0.87%) Web Services
10 6 (0.87%) DHTML
11 5 (0.73%) COM
11 5 (0.73%) Application Packaging
11 5 (0.73%) Software Packaging
11 5 (0.73%) Java EE
12 4 (0.58%) .NET Remoting
12 4 (0.58%) WCF
Miscellaneous
1 49 (7.13%) Computer Science
2 45 (6.55%) Blackberry
3 35 (5.09%) Biometrics
4 19 (2.77%) Enterprise Software
5 16 (2.33%) Management Information System
6 11 (1.60%) Fat Client
6 11 (1.60%) Thin Client
6 11 (1.60%) Hedge funds
7 9 (1.31%) EFT
7 9 (1.31%) Client/Server
7 9 (1.31%) Foreign Exchange (FX)
8 8 (1.16%) iPhone
9 7 (1.02%) Replication
10 6 (0.87%) Clustering
10 6 (0.87%) AS400
10 6 (0.87%) N-Tier
10 6 (0.87%) iSeries
10 6 (0.87%) LPAR
10 6 (0.87%) Derivative
10 6 (0.87%) Video Conferencing
Operating Systems
1 388 (56.48%) Windows
2 158 (23.00%) Windows Server 2008
3 107 (15.57%) Linux
4 102 (14.85%) Windows Server 2003
5 95 (13.83%) Windows 7
6 70 (10.19%) Windows XP
6 70 (10.19%) UNIX
7 59 (8.59%) Windows Server 2012
8 33 (4.80%) Windows 8
9 26 (3.78%) Mac OS X
10 19 (2.77%) Solaris
11 18 (2.62%) Android
12 12 (1.75%) Windows Vista
13 11 (1.60%) Apple iOS
14 7 (1.02%) AIX
15 6 (0.87%) zOS
15 6 (0.87%) Red Hat Enterprise Linux
16 5 (0.73%) Mac OS
16 5 (0.73%) Windows 2000 Server
17 4 (0.58%) CentOS
Processes & Methodologies
1 155 (22.56%) ITIL
2 33 (4.80%) Problem Management
3 26 (3.78%) ERP
3 26 (3.78%) Service Management
4 25 (3.64%) Time Management
5 20 (2.91%) CRM
6 19 (2.77%) Disaster Recovery
6 19 (2.77%) Analytics
7 17 (2.47%) Business Intelligence
8 16 (2.33%) Performance Management
8 16 (2.33%) Performance Monitoring
8 16 (2.33%) ETRM
9 15 (2.18%) E-Commerce
9 15 (2.18%) ITSM
9 15 (2.18%) Asset Management
10 14 (2.04%) Service Delivery
10 14 (2.04%) Change Management
10 14 (2.04%) Document Management
10 14 (2.04%) Business Analysis
10 14 (2.04%) Incident Management
Programming Languages
1 188 (27.37%) SQL
2 77 (11.21%) Java
3 37 (5.39%) JavaScript
4 24 (3.49%) PowerShell
5 23 (3.35%) C#
5 23 (3.35%) PL/SQL
5 23 (3.35%) Python
6 22 (3.20%) VBScript
7 16 (2.33%) PHP
8 15 (2.18%) T-SQL
9 11 (1.60%) C++
9 11 (1.60%) Perl
10 8 (1.16%) Shell Script
11 7 (1.02%) VBA
12 6 (0.87%) VB
12 6 (0.87%) VB.NET
12 6 (0.87%) ABAP
13 4 (0.58%) Bash Shell
14 2 (0.29%) Delphi
14 2 (0.29%) C
Qualifications
1 147 (21.40%) Degree
2 110 (16.01%) Microsoft Certification
3 71 (10.33%) MCSE
4 45 (6.55%) MCP
5 35 (5.09%) MCITP
6 31 (4.51%) Cisco Certification
7 29 (4.22%) MCSA
8 23 (3.35%) CCNA
9 22 (3.20%) ITIL Certification
10 12 (1.75%) CCNP
10 12 (1.75%) Security Cleared
11 7 (1.02%) MOS
12 6 (0.87%) Avaya Certification
12 6 (0.87%) HNC
12 6 (0.87%) ITIL Foundation Certificate
13 4 (0.58%) A+ Certification
13 4 (0.58%) JNCIA
13 4 (0.58%) VMware Certified Professional (VCP)
14 3 (0.44%) Network+ Certification
14 3 (0.44%) Six Sigma Green Belt
Quality Assurance & Compliance
1 45 (6.55%) SLA
2 11 (1.60%) Sarbanes-Oxley
3 8 (1.16%) ISO 9001
4 7 (1.02%) ISO/IEC 27001
5 6 (0.87%) Data Quality
5 6 (0.87%) QA
6 2 (0.29%) PCI DSS
6 2 (0.29%) COBIT
System Software
1 176 (25.62%) Active Directory
2 90 (13.10%) VMware Infrastructure
3 49 (7.13%) Hyper-V
4 45 (6.55%) XenApp
5 24 (3.49%) VMware ESX
6 21 (3.06%) vSphere
7 15 (2.18%) Microsoft App-V
8 9 (1.31%) XenDesktop
9 8 (1.16%) XenServer
10 6 (0.87%) Citrix Presentation Server
11 4 (0.58%) Terminal Server
11 4 (0.58%) Terminal Services
12 3 (0.44%) VMware Workstation
12 3 (0.44%) VMware ESXi
13 2 (0.29%) ISA Server
13 2 (0.29%) Veritas Cluster Server
13 2 (0.29%) EMC RecoverPoint
14 1 (0.15%) UAG
14 1 (0.15%) Xen
14 1 (0.15%) Microsoft Virtual Server
Systems Management
1 37 (5.39%) SCCM
2 22 (3.20%) NetBackup
3 11 (1.60%) WSUS
4 8 (1.16%) SCOM
5 6 (0.87%) Backup Exec
6 4 (0.58%) Norton AntiVirus
7 3 (0.44%) Control-M
8 2 (0.29%) MIMEsweeper
8 2 (0.29%) Systems Management Server (SMS)
8 2 (0.29%) EMC NetWorker
8 2 (0.29%) Cisco UCCX
8 2 (0.29%) Cisco CUCM
9 1 (0.15%) Symantec Endpoint Protection
9 1 (0.15%) McAfee ePO
9 1 (0.15%) BMC PATROL
9 1 (0.15%) OpenView
9 1 (0.15%) Legato
9 1 (0.15%) Tivoli
9 1 (0.15%) Nagios
Vendors
1 275 (40.03%) Microsoft
2 135 (19.65%) VMware
3 100 (14.56%) Citrix
4 86 (12.52%) Oracle
5 59 (8.59%) Cisco
6 57 (8.30%) Bloomberg
7 56 (8.15%) HP
8 31 (4.51%) Apple
9 30 (4.37%) Reuters
10 27 (3.93%) SAP
11 21 (3.06%) Sun
12 18 (2.62%) Dell
12 18 (2.62%) NetApp
12 18 (2.62%) Avaya
13 17 (2.47%) Veritas
14 15 (2.18%) EMC
14 15 (2.18%) Infor
15 14 (2.04%) Toshiba
16 13 (1.89%) IBM
17 12 (1.75%) Symantec
Harrow, Middlesex
IT Executive Ltd
Salary: £20000 - £25000 per annum
Posted: 1 hour ago
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: 2 hours ago
Hounslow, Middlesex
Digitech Resourcing Ltd
Salary: From £22,000 to £33,000 per annum + extensive benefits
Posted: 2 hours ago
City, London
Mason Frank International
Salary: £30000 - £50000 per annum + Benefits
Posted: Yesterday
West London
Xist4 IT Recruitment
Salary: £40-50,000 + 10% Bonus
Posted: Yesterday
Uxbridge, Middlesex
Parexel
Posted: 2 days ago
City, London
Bloomberg LP
Salary: competitive + benefits
Posted: 4 days ago
South West London
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 4 days ago
Croydon, Surrey
@ITS
Salary: From £28,000 to £33,000 per annum +Benefits
Posted: 4 days ago
City, London
Salt
Salary: £50000 - £70000 per annum + bonus & benefits
Posted: 5 days ago
City, London
Crimson Ltd
Salary: £40000 per annum
Posted: 5 days ago
South West London
LDM Global
Salary: From £30,000 to £40,000 per annum
Posted: 5 days ago
City, London
Pioneer Search
Salary: £35000.00 - £50000.00 per annum + benefits and bonus
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 6 days ago
City, London
Bloomberg LP
Posted: 6 days ago
City, London
Bloomberg LP
Posted: 6 days ago
Central London / West End
Amsys
Salary: Unspecified NEG
Posted: 6 days ago
London
JLL
Salary: £Competitive + benefits
Posted: 7 days ago