The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 348 361 325
Rank change year-on-year
+13 -36
Contract jobs requiring a Technical Support 67 62 75
As % of all contract IT jobs located in London 0.27% 0.25% 0.31%
As % of the Job Titles category 0.30% 0.26% 0.34%
Number of daily rates quoted 27 31 33
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £450 £276
Average daily rate % change year-on-year
-27.77% +63.33%
90% offered a daily rate of more than £190 £125 £163
10% offered a daily rate of more than £480 £525 £485
UK excluding London average daily rate £248 £235 £250
% change year-on-year
+5.31% -6.00%
Number of hourly rates quoted 17 9 13
Average hourly rate £14.04 £16.00 £20.00
Average hourly rate % change year-on-year
-12.25% -20.00%
90% offered a hourly rate of more than £13.10 £11.50 £9.70
10% offered a hourly rate of more than £20.40 £25.91 £25.00
UK excluding London average hourly rate £16.50 £14.00 £12.50
% change year-on-year
+17.85% +12.00%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22650 23517 22207
As % of all contract IT jobs located in London 92.21% 93.11% 93.14%
Number of daily rates quoted 16113 16252 14820
Average daily rate £425 £430 £440
Average daily rate % change year-on-year
-1.16% -2.27%
90% offered a daily rate of more than £265 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 457 397 513
Average hourly rate £17.50 £18.50 £19.40
Average hourly rate % change year-on-year
-5.40% -4.63%
90% offered a hourly rate of more than £11.50 £12.50 £12.00
10% offered a hourly rate of more than £37.70 £45.00 £45.20
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 31 October 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 13 £283 -9.60% 12
Uxbridge - 6 £290 -
Hayes - 3 - - 1
Hounslow - - - -
Sidcup - - - -
Barnet - - - -
Croydon - - - -
Enfield - - - -
Canary Wharf - - - -
Hackney - - - -
Southwark - - - -
Wimbledon - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 31 October 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 77 (58.78%) Windows
2 63 (48.09%) Microsoft
3 50 (38.17%) MS Office
4 44 (33.59%) Windows 7
5 43 (32.82%) MS Exchange
6 42 (32.06%) Active Directory
7 32 (24.43%) Finance
8 30 (22.90%) SQL
9 29 (22.14%) MS Excel
10 27 (20.61%) Citrix
10 27 (20.61%) Windows Server 2008
11 26 (19.85%) ITIL
12 25 (19.08%) VMware
13 24 (18.32%) Windows XP
14 23 (17.56%) Exchange Server 2010
15 21 (16.03%) VMware Infrastructure
16 20 (15.27%) Windows Server 2003
16 20 (15.27%) Banking
17 18 (13.74%) Oracle
17 18 (13.74%) Analytical Skills
18 17 (12.98%) Blackberry
19 16 (12.21%) Microsoft Certification
19 16 (12.21%) UNIX
20 15 (11.45%) LAN
21 14 (10.69%) WAN
21 14 (10.69%) Linux
21 14 (10.69%) SLA
21 14 (10.69%) Investment Banking
21 14 (10.69%) SCCM
22 13 (9.92%) Exchange Server 2007

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 31 October 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (32.82%) MS Exchange
2 23 (17.56%) Exchange Server 2010
3 13 (9.92%) Exchange Server 2007
4 12 (9.16%) Exchange Server 2003
5 10 (7.63%) SharePoint
6 7 (5.34%) Blackberry Enterprise Server
7 5 (3.82%) SharePoint 2010
8 4 (3.05%) WebSphere
8 4 (3.05%) IIS
8 4 (3.05%) IBM Notes
9 2 (1.53%) Tomcat
9 2 (1.53%) Lync
10 1 (0.76%) Oracle Coherence
10 1 (0.76%) SharePoint 2013
10 1 (0.76%) Exchange Server 2013
10 1 (0.76%) Apache
10 1 (0.76%) Exchange Server 2000
10 1 (0.76%) SharePoint Server
Applications
1 50 (38.17%) MS Office
2 29 (22.14%) MS Excel
3 5 (3.82%) Spreadsheet
4 3 (2.29%) MS PowerPoint
5 2 (1.53%) MS Project
5 2 (1.53%) Adobe Illustrator
5 2 (1.53%) AutoCAD
6 1 (0.76%) S-PLUS
6 1 (0.76%) MS Visio
6 1 (0.76%) Final Cut Pro
Business Applications
1 5 (3.82%) ION MarketView
2 3 (2.29%) Summit
3 2 (1.53%) Oracle EBS
3 2 (1.53%) Oracle Applications
3 2 (1.53%) Oracle EBS R12
3 2 (1.53%) Oracle Procure-to-Pay
4 1 (0.76%) Agresso
4 1 (0.76%) ReMetrica
4 1 (0.76%) IntelliMatch
4 1 (0.76%) Cognos Planning
Cloud Services
1 1 (0.76%) Google Apps
1 1 (0.76%) IaaS
Communications & Networking
1 15 (11.45%) LAN
2 14 (10.69%) WAN
3 13 (9.92%) TCP/IP
4 11 (8.40%) VPN
5 10 (7.63%) Wireless
5 10 (7.63%) Firewall
6 8 (6.11%) DNS
7 7 (5.34%) Internet
8 6 (4.58%) SAN
8 6 (4.58%) Intranet
8 6 (4.58%) DHCP
9 5 (3.82%) IP Telephony
10 4 (3.05%) Cisco IOS
10 4 (3.05%) HTTP
10 4 (3.05%) 3G
11 3 (2.29%) LDAP
11 3 (2.29%) Multicast
11 3 (2.29%) SSH
12 2 (1.53%) FTP
12 2 (1.53%) VoIP
Database & Business Intelligence
1 11 (8.40%) SQL Server
2 4 (3.05%) Data Warehouse
3 3 (2.29%) PowerMart
4 2 (1.53%) MySQL
4 2 (1.53%) SQLPlus
4 2 (1.53%) Crystal Reports
4 2 (1.53%) Informix
4 2 (1.53%) Cognos Impromptu
5 1 (0.76%) PowerCenter
5 1 (0.76%) Oracle Database 11g
5 1 (0.76%) Oracle BI EE
5 1 (0.76%) SQL Server 2008
5 1 (0.76%) SQL Server 2012
5 1 (0.76%) Oracle Database
Development Applications
1 3 (2.29%) Visual Studio
2 2 (1.53%) JIRA
2 2 (1.53%) Oracle APEX
General
1 32 (24.43%) Finance
2 20 (15.27%) Banking
3 14 (10.69%) Investment Banking
4 8 (6.11%) Retail
5 5 (3.82%) Telecoms
6 2 (1.53%) Law
6 2 (1.53%) Legal
6 2 (1.53%) Front Office
6 2 (1.53%) Back Office
7 1 (0.76%) Marketing
7 1 (0.76%) French Language
7 1 (0.76%) Japanese Language
7 1 (0.76%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (4.58%) FIX Protocol
2 4 (3.05%) WebSphere MQ
3 3 (2.29%) Rendezvous
3 3 (2.29%) Middleware
4 2 (1.53%) FIXML
4 2 (1.53%) FpML
4 2 (1.53%) Application Packaging
4 2 (1.53%) CSS
4 2 (1.53%) XML
4 2 (1.53%) XSLT
4 2 (1.53%) WebSphere Message Broker
5 1 (0.76%) Oracle Fusion
5 1 (0.76%) Software Packaging
Miscellaneous
1 18 (13.74%) Analytical Skills
2 17 (12.98%) Blackberry
3 8 (6.11%) Clustering
4 6 (4.58%) AS400
4 6 (4.58%) Fixed Income
4 6 (4.58%) iSeries
5 5 (3.82%) SWIFT
5 5 (3.82%) Computer Science
6 4 (3.05%) Equities
6 4 (3.05%) Foreign Exchange (FX)
7 3 (2.29%) PMI
7 3 (2.29%) Video Conferencing
8 2 (1.53%) iPad
8 2 (1.53%) GIS
8 2 (1.53%) NHS
8 2 (1.53%) Thin Client
8 2 (1.53%) Fat Client
8 2 (1.53%) Cryptography
9 1 (0.76%) Derivative
9 1 (0.76%) CESG
Operating Systems
1 77 (58.78%) Windows
2 44 (33.59%) Windows 7
3 27 (20.61%) Windows Server 2008
4 24 (18.32%) Windows XP
5 20 (15.27%) Windows Server 2003
6 16 (12.21%) UNIX
7 14 (10.69%) Linux
8 7 (5.34%) Mac OS
9 4 (3.05%) Mac OS X
10 3 (2.29%) Red Hat Enterprise Linux
10 3 (2.29%) Windows 8
10 3 (2.29%) Windows Server 2012
11 2 (1.53%) Windows 2000 Server
11 2 (1.53%) Windows Vista
11 2 (1.53%) Solaris
12 1 (0.76%) Android
Processes & Methodologies
1 26 (19.85%) ITIL
2 9 (6.87%) PRINCE2
3 6 (4.58%) Service Delivery
3 6 (4.58%) Migration
3 6 (4.58%) Stakeholder Management
4 5 (3.82%) Service Management
4 5 (3.82%) Risk Management
4 5 (3.82%) CRM
5 4 (3.05%) Capacity Management
6 3 (2.29%) ITIL V3
6 3 (2.29%) Problem Management
6 3 (2.29%) Time Management
6 3 (2.29%) Change Management
7 2 (1.53%) Identity Management
7 2 (1.53%) Asset Management
7 2 (1.53%) E-Commerce
7 2 (1.53%) SOA
7 2 (1.53%) B2B
7 2 (1.53%) PRINCE
7 2 (1.53%) CAD
Programming Languages
1 30 (22.90%) SQL
2 11 (8.40%) PowerShell
3 8 (6.11%) Perl
4 7 (5.34%) Java
5 4 (3.05%) PL/SQL
6 3 (2.29%) VBA
6 3 (2.29%) Python
6 3 (2.29%) PHP
7 2 (1.53%) JavaScript
7 2 (1.53%) T-SQL
7 2 (1.53%) VBScript
7 2 (1.53%) ActionScript
7 2 (1.53%) ActionScript 2.0
8 1 (0.76%) Korn
8 1 (0.76%) VB
Qualifications
1 16 (12.21%) Microsoft Certification
2 10 (7.63%) Degree
3 8 (6.11%) Security Cleared
3 8 (6.11%) PRINCE2 Certification
4 7 (5.34%) ITIL Foundation Certificate
5 6 (4.58%) MCP
6 5 (3.82%) MCSA
7 4 (3.05%) A+ Certification
7 4 (3.05%) MOS
7 4 (3.05%) MCSE
7 4 (3.05%) MCITP
8 3 (2.29%) PMI Certification
9 2 (1.53%) CCNA
9 2 (1.53%) Cisco Certification
9 2 (1.53%) VMware Certified Professional (VCP)
9 2 (1.53%) SC Cleared
10 1 (0.76%) VCP5
10 1 (0.76%) HND
10 1 (0.76%) CCVP
Quality Assurance & Compliance
1 14 (10.69%) SLA
2 2 (1.53%) COBIT
System Software
1 42 (32.06%) Active Directory
2 21 (16.03%) VMware Infrastructure
3 5 (3.82%) XenApp
4 3 (2.29%) Hyper-V
5 2 (1.53%) Terminal Services
5 2 (1.53%) XenDesktop
5 2 (1.53%) vSphere
6 1 (0.76%) vCloud
Systems Management
1 14 (10.69%) SCCM
2 6 (4.58%) Control-M
3 3 (2.29%) Backup Exec
4 2 (1.53%) CA SiteMinder
4 2 (1.53%) ARCserve
5 1 (0.76%) Norton AntiVirus
5 1 (0.76%) WSUS
5 1 (0.76%) SCOM
5 1 (0.76%) SCOrch
Vendors
1 63 (48.09%) Microsoft
2 27 (20.61%) Citrix
3 25 (19.08%) VMware
4 18 (13.74%) Oracle
5 13 (9.92%) Cisco
6 9 (6.87%) IBM
6 9 (6.87%) Kaspersky
7 8 (6.11%) SolarWinds
8 6 (4.58%) Remedy
9 5 (3.82%) ION Trading
10 4 (3.05%) Sophos
10 4 (3.05%) Siemens
10 4 (3.05%) Lotus
10 4 (3.05%) Apple
10 4 (3.05%) Sage
10 4 (3.05%) Reuters
10 4 (3.05%) Bloomberg
10 4 (3.05%) Informatica
11 3 (2.29%) Avaya
11 3 (2.29%) Cognos
London
Computer Futures
Rate: competitive
Posted: 4 hours ago
South East London
Linkpoint Resources
Rate: From £16 to £20 per hour
Posted: 9 hours ago
City, London
Oscar Associates (UK) Ltd
Rate: £180 - £225 per day
Posted: 3 days ago
South East London
Pertemps ERP
Rate: Fixed Term contract - up to £50,000
Posted: 18 days ago
Bromley
Hays IT - Uk Posting account
Rate: £500.00 - £600.00 per annum
Posted: 22 days ago