The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 357 349 331
Rank change year-on-year
-8 -18
Contract jobs requiring a Technical Support 56 65 71
As % of all contract IT jobs located in London 0.24% 0.26% 0.31%
As % of the Job Titles category 0.26% 0.28% 0.33%
Number of daily rates quoted 25 31 31
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £425 £310
Average daily rate % change year-on-year
-23.52% +37.09%
90% offered a daily rate of more than £194 £125 £165
10% offered a daily rate of more than £480 £525 £400
UK excluding London average daily rate £265 £238 £230
% change year-on-year
+11.57% +3.26%
Number of hourly rates quoted 13 12 8
Average hourly rate £14.04 £17.50 £18.63
Average hourly rate % change year-on-year
-19.77% -6.04%
90% offered a hourly rate of more than £14.00 £11.50 £11.23
10% offered a hourly rate of more than £20.80 £21.95 £28.55
UK excluding London average hourly rate £16.13 £13.50 £16.16
% change year-on-year
+19.44% -16.46%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21949 23193 21199
As % of all contract IT jobs located in London 92.20% 93.28% 93.04%
Number of daily rates quoted 15781 16015 14128
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £263 £275 £263
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 440 386 528
Average hourly rate £17.50 £18.00 £19.40
Average hourly rate % change year-on-year
-2.77% -7.21%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £37.50 £40.00 £46.50
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 25 November 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 10 £283 -4.23% 5
Uxbridge - 6 £290 -
Harrow - 2 - -
Hayes - 2 - -
Hounslow - - - -
Kingston Upon Thames - - - - 1
Sidcup - - - -
Teddington - - - -
Wembley - - - -
Barnet - - - -
Croydon - - - - 1
Enfield - - - -
Canary Wharf - - - -
Hackney - - - -
Southwark - - - -
Wimbledon - - - -
Chiswick - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 25 November 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 66 (54.55%) Windows
2 49 (40.50%) Microsoft
3 44 (36.36%) MS Office
4 41 (33.88%) Active Directory
5 38 (31.40%) Windows 7
6 34 (28.10%) MS Exchange
7 30 (24.79%) SQL
8 27 (22.31%) MS Excel
9 24 (19.83%) Windows XP
9 24 (19.83%) VMware
10 23 (19.01%) Finance
10 23 (19.01%) ITIL
10 23 (19.01%) Windows Server 2008
11 22 (18.18%) VMware Infrastructure
11 22 (18.18%) Exchange Server 2010
12 19 (15.70%) UNIX
13 18 (14.88%) Oracle
13 18 (14.88%) Windows Server 2003
13 18 (14.88%) Banking
14 17 (14.05%) Citrix
14 17 (14.05%) Analytical Skills
15 16 (13.22%) Linux
16 13 (10.74%) TCP/IP
16 13 (10.74%) LAN
16 13 (10.74%) SLA
16 13 (10.74%) Blackberry
16 13 (10.74%) Exchange Server 2007
16 13 (10.74%) SCCM
17 12 (9.92%) Investment Banking
17 12 (9.92%) Cisco

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 25 November 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (28.10%) MS Exchange
2 22 (18.18%) Exchange Server 2010
3 13 (10.74%) Exchange Server 2007
4 10 (8.26%) Exchange Server 2003
5 8 (6.61%) SharePoint
6 5 (4.13%) IIS
7 4 (3.31%) SharePoint 2010
7 4 (3.31%) WebSphere
7 4 (3.31%) IBM Notes
8 3 (2.48%) Blackberry Enterprise Server
9 2 (1.65%) Exchange Server 2013
9 2 (1.65%) Apache
9 2 (1.65%) Tomcat
10 1 (0.83%) SharePoint Server
10 1 (0.83%) Node.js
10 1 (0.83%) SharePoint 2013
10 1 (0.83%) Lync
Applications
1 44 (36.36%) MS Office
2 27 (22.31%) MS Excel
3 5 (4.13%) Spreadsheet
4 3 (2.48%) MS PowerPoint
5 2 (1.65%) Adobe Illustrator
5 2 (1.65%) MS Project
5 2 (1.65%) AutoCAD
6 1 (0.83%) MS Visio
6 1 (0.83%) S-PLUS
6 1 (0.83%) Final Cut Pro
Business Applications
1 5 (4.13%) ION MarketView
2 3 (2.48%) Summit
3 2 (1.65%) Agresso
4 1 (0.83%) Oracle EBS
4 1 (0.83%) Oracle Applications
4 1 (0.83%) ResourceLink
4 1 (0.83%) Cognos Planning
4 1 (0.83%) IntelliMatch
4 1 (0.83%) Oracle Procure-to-Pay
4 1 (0.83%) ReMetrica
4 1 (0.83%) Oracle EBS R12
Cloud Services
1 2 (1.65%) IaaS
2 1 (0.83%) Google Apps
Communications & Networking
1 13 (10.74%) TCP/IP
1 13 (10.74%) LAN
2 12 (9.92%) WAN
3 11 (9.09%) Wireless
4 8 (6.61%) Firewall
4 8 (6.61%) DNS
5 7 (5.79%) Internet
5 7 (5.79%) VPN
5 7 (5.79%) HTTP
6 6 (4.96%) DHCP
6 6 (4.96%) SAN
7 5 (4.13%) Intranet
8 4 (3.31%) IP Telephony
8 4 (3.31%) Cisco IOS
9 3 (2.48%) 3G
9 3 (2.48%) LDAP
9 3 (2.48%) SSH
9 3 (2.48%) Multicast
10 2 (1.65%) VLAN
10 2 (1.65%) FTP
Database & Business Intelligence
1 10 (8.26%) SQL Server
2 4 (3.31%) Data Warehouse
3 3 (2.48%) PowerMart
4 2 (1.65%) SQL Server 2008
4 2 (1.65%) MySQL
4 2 (1.65%) Informix
5 1 (0.83%) PowerCenter
5 1 (0.83%) SQLPlus
5 1 (0.83%) Cognos Impromptu
5 1 (0.83%) Crystal Reports
5 1 (0.83%) SQL Server 2012
5 1 (0.83%) Oracle BI EE
Development Applications
1 3 (2.48%) Visual Studio
2 2 (1.65%) Oracle APEX
2 2 (1.65%) JIRA
3 1 (0.83%) VSS/SourceSafe
3 1 (0.83%) SQL Server Management Studio (SSMS)
3 1 (0.83%) Team Foundation Server
General
1 23 (19.01%) Finance
2 18 (14.88%) Banking
3 12 (9.92%) Investment Banking
4 7 (5.79%) Retail
5 5 (4.13%) Telecoms
6 2 (1.65%) Front Office
6 2 (1.65%) Back Office
6 2 (1.65%) Law
7 1 (0.83%) Legal
7 1 (0.83%) Marketing
7 1 (0.83%) French Language
7 1 (0.83%) Japanese Language
7 1 (0.83%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (4.96%) FIX Protocol
2 4 (3.31%) WebSphere MQ
3 3 (2.48%) Rendezvous
3 3 (2.48%) Middleware
3 3 (2.48%) CSS
4 2 (1.65%) RESTful
4 2 (1.65%) OpenID
4 2 (1.65%) OAuth2
4 2 (1.65%) WebSphere Message Broker
4 2 (1.65%) JSON
4 2 (1.65%) Application Packaging
4 2 (1.65%) XML
4 2 (1.65%) XSLT
4 2 (1.65%) FIXML
4 2 (1.65%) FpML
5 1 (0.83%) Web Services
5 1 (0.83%) HTML
5 1 (0.83%) .NET
5 1 (0.83%) Software Packaging
5 1 (0.83%) jQuery
Miscellaneous
1 17 (14.05%) Analytical Skills
2 13 (10.74%) Blackberry
3 6 (4.96%) Fixed Income
4 5 (4.13%) Computer Science
4 5 (4.13%) SWIFT
5 4 (3.31%) Equities
5 4 (3.31%) Foreign Exchange (FX)
6 3 (2.48%) PMI
6 3 (2.48%) Video Conferencing
7 2 (1.65%) iPad
7 2 (1.65%) Cryptography
7 2 (1.65%) GIS
7 2 (1.65%) Clustering
7 2 (1.65%) NHS
8 1 (0.83%) Thin Client
8 1 (0.83%) Client/Server
8 1 (0.83%) Management Information System
8 1 (0.83%) Handset
8 1 (0.83%) Derivative
8 1 (0.83%) Fat Client
Operating Systems
1 66 (54.55%) Windows
2 38 (31.40%) Windows 7
3 24 (19.83%) Windows XP
4 23 (19.01%) Windows Server 2008
5 19 (15.70%) UNIX
6 18 (14.88%) Windows Server 2003
7 16 (13.22%) Linux
8 7 (5.79%) Mac OS
9 5 (4.13%) Windows Server 2012
10 4 (3.31%) Android
10 4 (3.31%) Mac OS X
11 3 (2.48%) Windows 8
11 3 (2.48%) Red Hat Enterprise Linux
12 2 (1.65%) Apple iOS
12 2 (1.65%) Windows Vista
12 2 (1.65%) Solaris
13 1 (0.83%) Windows 2000 Server
Processes & Methodologies
1 23 (19.01%) ITIL
2 7 (5.79%) Migration
3 6 (4.96%) Stakeholder Management
3 6 (4.96%) Service Delivery
4 5 (4.13%) CRM
4 5 (4.13%) Risk Management
5 4 (3.31%) Capacity Management
5 4 (3.31%) Service Management
6 3 (2.48%) Change Management
6 3 (2.48%) Incident Management
6 3 (2.48%) Problem Management
7 2 (1.65%) Time Management
7 2 (1.65%) Test Management
7 2 (1.65%) ITIL V3
7 2 (1.65%) Change Control
7 2 (1.65%) Android Development
7 2 (1.65%) iOS Development
7 2 (1.65%) Performance Tuning
7 2 (1.65%) Load Balancing
7 2 (1.65%) PRINCE
Programming Languages
1 30 (24.79%) SQL
2 9 (7.44%) Perl
2 9 (7.44%) PowerShell
3 8 (6.61%) Java
4 5 (4.13%) JavaScript
5 3 (2.48%) Python
5 3 (2.48%) PHP
5 3 (2.48%) VBA
6 2 (1.65%) ActionScript 2.0
6 2 (1.65%) PL/SQL
6 2 (1.65%) T-SQL
6 2 (1.65%) VBScript
6 2 (1.65%) ActionScript
7 1 (0.83%) VB
7 1 (0.83%) C#
7 1 (0.83%) Korn
Qualifications
1 12 (9.92%) Microsoft Certification
2 9 (7.44%) Degree
3 7 (5.79%) Security Cleared
3 7 (5.79%) ITIL Foundation Certificate
4 4 (3.31%) MCP
4 4 (3.31%) A+ Certification
5 3 (2.48%) PMI Certification
5 3 (2.48%) MCSE
5 3 (2.48%) MCSA
5 3 (2.48%) MCITP
5 3 (2.48%) VMware Certified Professional (VCP)
6 2 (1.65%) VCP5
6 2 (1.65%) MOS
6 2 (1.65%) PRINCE2 Certification
7 1 (0.83%) Cisco Certification
7 1 (0.83%) CCNA
7 1 (0.83%) MCDST
7 1 (0.83%) SC Cleared
Quality Assurance & Compliance
1 13 (10.74%) SLA
2 2 (1.65%) COBIT
System Software
1 41 (33.88%) Active Directory
2 22 (18.18%) VMware Infrastructure
3 4 (3.31%) Hyper-V
3 4 (3.31%) XenApp
4 2 (1.65%) XenDesktop
4 2 (1.65%) vSphere
5 1 (0.83%) Terminal Services
5 1 (0.83%) vCloud
Systems Management
1 13 (10.74%) SCCM
2 6 (4.96%) Control-M
3 3 (2.48%) Backup Exec
4 2 (1.65%) CA SiteMinder
5 1 (0.83%) ARCserve
5 1 (0.83%) Norton AntiVirus
5 1 (0.83%) WSUS
5 1 (0.83%) SCOrch
5 1 (0.83%) SCOM
Vendors
1 49 (40.50%) Microsoft
2 24 (19.83%) VMware
3 18 (14.88%) Oracle
4 17 (14.05%) Citrix
5 12 (9.92%) Cisco
6 9 (7.44%) Kaspersky
7 8 (6.61%) SolarWinds
8 5 (4.13%) Remedy
8 5 (4.13%) ION Trading
9 4 (3.31%) Informatica
9 4 (3.31%) Lotus
9 4 (3.31%) IBM
10 3 (2.48%) Adobe
10 3 (2.48%) Siemens
10 3 (2.48%) Apple
10 3 (2.48%) Sage
10 3 (2.48%) TIBCO
10 3 (2.48%) Reuters
10 3 (2.48%) Bloomberg
10 3 (2.48%) Sophos
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