The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 360 349 336
Rank change year-on-year
-11 -13
Contract jobs requiring a Technical Support 50 66 53
As % of all contract IT jobs located in London 0.22% 0.27% 0.24%
As % of the Job Titles category 0.24% 0.29% 0.26%
Number of daily rates quoted 20 32 28
Average daily rate
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of your Daily Rate
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£310 £313 £275
Average daily rate % change year-on-year
-0.80% +13.63%
90% offered a daily rate of more than £159 £180 £137
10% offered a daily rate of more than £531 £400 £450
UK excluding London average daily rate £243 £250 £170
% change year-on-year
-3.00% +47.05%
Number of hourly rates quoted 6 11 7
Average hourly rate £19.25 £17.50 £16.50
Average hourly rate % change year-on-year
+10.00% +6.06%
90% offered a hourly rate of more than £13.50 £16.20 £14.73
10% offered a hourly rate of more than £106.25 £31.50 £27.81
UK excluding London average hourly rate £14.75 £16.25 £14.00
% change year-on-year
-9.23% +16.07%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20623 22454 20413
As % of all contract IT jobs located in London 92.46% 92.71% 92.86%
Number of daily rates quoted 14160 15529 13843
Average daily rate £445 £425 £450
Average daily rate % change year-on-year
+4.70% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 367 400 421
Average hourly rate £18.70 £17.50 £19.00
Average hourly rate % change year-on-year
+6.85% -7.89%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £55.00 £39.51 £45.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 17 April 2015.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 17 April 2015.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 18 £335 +86.11% 12
Uxbridge +2 1 - -
Croydon -7 1 £120 - 1
Hayes - 1 £200 -
Kingston Upon Thames - - - -
Brentford - - - -
Bromley - - - -
Chessington - - - - 1
Docklands, London - - - -
Hillingdon - - - -
Southwark - - - -
Wimbledon - - - -
Chiswick - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 17 April 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 50 (53.76%) Windows
2 30 (32.26%) Linux
3 27 (29.03%) UNIX
4 26 (27.96%) ITIL
5 24 (25.81%) Finance
5 24 (25.81%) SQL
6 21 (22.58%) TCP/IP
6 21 (22.58%) Windows 7
7 20 (21.51%) Active Directory
8 19 (20.43%) HTTP
9 17 (18.28%) IBM
9 17 (18.28%) Microsoft
9 17 (18.28%) Java
10 15 (16.13%) IIS
10 15 (16.13%) VMware
11 14 (15.05%) Oracle
11 14 (15.05%) DNS
11 14 (15.05%) MS Exchange
12 13 (13.98%) Solaris
12 13 (13.98%) WebSphere
13 12 (12.90%) Front Office
13 12 (12.90%) WebSphere Application Server
13 12 (12.90%) Tomcat
14 11 (11.83%) Citrix
14 11 (11.83%) Windows Server 2008
15 10 (10.75%) Degree
15 10 (10.75%) FIX Protocol
15 10 (10.75%) IBM HTTP Server
15 10 (10.75%) Service Management
15 10 (10.75%) E-Commerce

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 17 April 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (16.13%) IIS
2 14 (15.05%) MS Exchange
3 13 (13.98%) WebSphere
4 12 (12.90%) Tomcat
4 12 (12.90%) WebSphere Application Server
5 10 (10.75%) IBM HTTP Server
6 7 (7.53%) Exchange Server 2010
7 6 (6.45%) Exchange Server 2007
8 5 (5.38%) Blackberry Enterprise Server
9 3 (3.23%) Exchange Server 2003
9 3 (3.23%) Apache
9 3 (3.23%) WorkSite
10 2 (2.15%) Lync
10 2 (2.15%) Exchange Server 2013
10 2 (2.15%) SharePoint
11 1 (1.08%) NetWeaver
11 1 (1.08%) IBM Notes
11 1 (1.08%) Lotus Domino
11 1 (1.08%) Exchange Server 2000
11 1 (1.08%) SharePoint 2010
Applications
1 6 (6.45%) MS Office
2 3 (3.23%) MS Excel
3 2 (2.15%) Spreadsheet
Business Applications
1 2 (2.15%) Agresso
1 2 (2.15%) BusinessWorks
1 2 (2.15%) ResourceLink
2 1 (1.08%) SAP ERP
2 1 (1.08%) Remedy ITSM
Cloud Services
1 4 (4.30%) Mimecast
2 2 (2.15%) IaaS
3 1 (1.08%) Google Apps
3 1 (1.08%) Office 365
Communications & Networking
1 21 (22.58%) TCP/IP
2 19 (20.43%) HTTP
3 14 (15.05%) DNS
4 7 (7.53%) LAN
4 7 (7.53%) WAN
5 5 (5.38%) DHCP
5 5 (5.38%) Firewall
6 4 (4.30%) Wireless
6 4 (4.30%) VoIP
7 3 (3.23%) SNMP
7 3 (3.23%) VPN
7 3 (3.23%) LDAP
7 3 (3.23%) SAN
7 3 (3.23%) DMZ
7 3 (3.23%) TACACS
8 2 (2.15%) PABX
8 2 (2.15%) Wi-Fi
8 2 (2.15%) MPLS
8 2 (2.15%) DSL
8 2 (2.15%) IP Telephony
Database & Business Intelligence
1 10 (10.75%) DB2
2 8 (8.60%) SQL Server
3 3 (3.23%) Relational Database
4 2 (2.15%) IDOL
4 2 (2.15%) SQL Server 2008
5 1 (1.08%) MongoDB
5 1 (1.08%) NoSQL
5 1 (1.08%) SAP HANA
5 1 (1.08%) MySQL
5 1 (1.08%) RDBMS
5 1 (1.08%) SAP BW
5 1 (1.08%) SQL Server 2005
Development Applications
1 4 (4.30%) Ant
2 1 (1.08%) VSS/SourceSafe
2 1 (1.08%) Introscope
2 1 (1.08%) Team Foundation Server
2 1 (1.08%) SQL Server Management Studio (SSMS)
General
1 24 (25.81%) Finance
2 12 (12.90%) Front Office
3 6 (6.45%) Banking
4 5 (5.38%) Investment Banking
5 4 (4.30%) Financial Institution
6 3 (3.23%) Telecoms
6 3 (3.23%) Law
7 2 (2.15%) Legal
8 1 (1.08%) Marketing
8 1 (1.08%) Mandarin Language
8 1 (1.08%) Japanese Language
8 1 (1.08%) Norwegian Language
8 1 (1.08%) Spanish Language
8 1 (1.08%) Retail
Libraries, Frameworks & Software Standards
1 10 (10.75%) FIX Protocol
2 8 (8.60%) Middleware
3 4 (4.30%) HTML
3 4 (4.30%) JSON
3 4 (4.30%) RESTful
4 3 (3.23%) OpenID
4 3 (3.23%) OAuth2
5 2 (2.15%) OAuth
5 2 (2.15%) iOS SDK
5 2 (2.15%) SAML
5 2 (2.15%) .NET
5 2 (2.15%) CSS
5 2 (2.15%) Web Services
5 2 (2.15%) XML
6 1 (1.08%) MAPI
6 1 (1.08%) ASP.NET
6 1 (1.08%) SAP Basis
6 1 (1.08%) Java EE
6 1 (1.08%) Software Packaging
6 1 (1.08%) jQuery
Miscellaneous
1 8 (8.60%) Computer Science
1 8 (8.60%) Blackberry
2 6 (6.45%) Clustering
3 5 (5.38%) Analytical Skills
4 3 (3.23%) Mobile App
4 3 (3.23%) Management Information System
5 2 (2.15%) Fixed Income
6 1 (1.08%) PKI
6 1 (1.08%) Derivative
6 1 (1.08%) Handset
6 1 (1.08%) Client/Server
6 1 (1.08%) Thin Client
6 1 (1.08%) Credit Risk
6 1 (1.08%) Market Risk
6 1 (1.08%) Fat Client
6 1 (1.08%) Video Conferencing
6 1 (1.08%) iPhone
6 1 (1.08%) Learning Management System
6 1 (1.08%) iPad
6 1 (1.08%) BYOD
Operating Systems
1 50 (53.76%) Windows
2 30 (32.26%) Linux
3 27 (29.03%) UNIX
4 21 (22.58%) Windows 7
5 13 (13.98%) Solaris
6 11 (11.83%) Windows Server 2008
7 10 (10.75%) Windows Server 2012
7 10 (10.75%) AIX
8 9 (9.68%) Apple iOS
9 7 (7.53%) Android
9 7 (7.53%) Windows XP
10 6 (6.45%) Mac OS X
11 5 (5.38%) Windows Server 2003
11 5 (5.38%) Windows 8
12 1 (1.08%) CentOS
12 1 (1.08%) Red Hat Enterprise Linux
12 1 (1.08%) Mac OS
12 1 (1.08%) Windows Vista
Processes & Methodologies
1 26 (27.96%) ITIL
2 10 (10.75%) E-Commerce
2 10 (10.75%) Service Management
3 8 (8.60%) Root Cause Analysis
4 6 (6.45%) Migration
5 4 (4.30%) Stakeholder Management
5 4 (4.30%) Project Management
5 4 (4.30%) Load Balancing
5 4 (4.30%) Android Development
5 4 (4.30%) iOS Development
6 3 (3.23%) Service Delivery
6 3 (3.23%) Change Management
6 3 (3.23%) Network Management
7 2 (2.15%) ITIL V3
7 2 (2.15%) Mobile Application Development
7 2 (2.15%) Disaster Recovery
7 2 (2.15%) Identity Management
7 2 (2.15%) Configuration Management
7 2 (2.15%) Document Management
7 2 (2.15%) Incident Management
Programming Languages
1 24 (25.81%) SQL
2 17 (18.28%) Java
3 6 (6.45%) JavaScript
3 6 (6.45%) Python
4 4 (4.30%) Shell Script
4 4 (4.30%) Jython
4 4 (4.30%) Perl
4 4 (4.30%) PowerShell
5 3 (3.23%) VBScript
6 2 (2.15%) C#
7 1 (1.08%) ABAP
7 1 (1.08%) PHP
7 1 (1.08%) Ruby
Qualifications
1 10 (10.75%) Degree
2 4 (4.30%) Microsoft Certification
2 4 (4.30%) Security Cleared
3 3 (3.23%) VMware Certified Professional (VCP)
4 2 (2.15%) SC Cleared
4 2 (2.15%) VCP5
5 1 (1.08%) DV Cleared
5 1 (1.08%) MCP
5 1 (1.08%) MCSE
5 1 (1.08%) MCDST
5 1 (1.08%) MCITP
Quality Assurance & Compliance
1 2 (2.15%) SLA
1 2 (2.15%) QA
System Software
1 20 (21.51%) Active Directory
2 8 (8.60%) VMware Infrastructure
3 3 (3.23%) Hyper-V
3 3 (3.23%) Terminal Services
3 3 (3.23%) VMware ESX
4 2 (2.15%) Microsoft Virtual Server
4 2 (2.15%) Citrix Presentation Server
4 2 (2.15%) XenApp
5 1 (1.08%) vSphere
5 1 (1.08%) VirtualBox
Systems Management
1 4 (4.30%) Backup Exec
1 4 (4.30%) SCCM
2 3 (3.23%) NetBackup
2 3 (3.23%) Netcool
2 3 (3.23%) Cisco Prime
3 2 (2.15%) ARCserve
3 2 (2.15%) ZENworks
4 1 (1.08%) Norton AntiVirus
4 1 (1.08%) Control-M
4 1 (1.08%) Tivoli
4 1 (1.08%) WSUS
4 1 (1.08%) SCOM
4 1 (1.08%) ZABBIX
4 1 (1.08%) WhatsUp Gold
4 1 (1.08%) SolarWinds Orion
4 1 (1.08%) CA Wily
4 1 (1.08%) Puppet
4 1 (1.08%) Opscode Chef
4 1 (1.08%) Casper Suite
Vendors
1 17 (18.28%) IBM
1 17 (18.28%) Microsoft
2 15 (16.13%) VMware
3 14 (15.05%) Oracle
4 11 (11.83%) Citrix
5 8 (8.60%) Cisco
6 5 (5.38%) Fidessa
6 5 (5.38%) HP
6 5 (5.38%) McAfee
7 3 (3.23%) TIBCO
7 3 (3.23%) Symantec
7 3 (3.23%) AppSense
7 3 (3.23%) Google
7 3 (3.23%) F5
7 3 (3.23%) SAP
7 3 (3.23%) EMC
7 3 (3.23%) Apple
7 3 (3.23%) CheckPoint
8 2 (2.15%) Salesforce.com
8 2 (2.15%) BMC
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