The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 341 367 362
Rank change year-on-year
+26 -5
Contract jobs requiring a Technical Support 70 49 43
As % of all contract IT jobs located in London 0.33% 0.23% 0.20%
As % of the Job Titles category 0.35% 0.24% 0.21%
Number of daily rates quoted 45 29 20
Average daily rate £250 £325 £225
Average daily rate % change year-on-year
-23.07% +44.44%
90% offered a daily rate of more than £172 £197 £150
10% offered a daily rate of more than £365 £550 £450
UK excluding London average daily rate £300 £288 £228
% change year-on-year
+4.34% +26.37%
Number of hourly rates quoted 14 4 4
Average hourly rate £10.00 £21.25 £17.50
Average hourly rate % change year-on-year
-52.94% +21.42%
90% offered a hourly rate of more than £8.95 £13.00 £17.15
10% offered a hourly rate of more than £25.40 £73.60 £20.30
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20096 20019 20842
As % of all contract IT jobs located in London 94.70% 94.48% 94.78%
Number of daily rates quoted 14251 14165 14161
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 308 344 397
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.50
10% offered a hourly rate of more than £47.50 £37.00 £42.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 9 February 2016.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 9 February 2016.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +41 8 £300 -36.33% 6
Barnet - 1 £230 -
Wembley - 1 - -
Docklands, London - 1 - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 9 February 2016, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 87 (65.91%) Windows
2 40 (30.30%) Linux
2 40 (30.30%) Microsoft
3 31 (23.48%) Active Directory
4 28 (21.21%) Windows Server
5 26 (19.70%) Windows 7
5 26 (19.70%) SQL
6 25 (18.94%) Finance
7 24 (18.18%) LDAP
8 23 (17.42%) Unix
8 23 (17.42%) Java
9 22 (16.67%) Cisco
10 21 (15.91%) Oracle
10 21 (15.91%) AIX
10 21 (15.91%) Blackberry
11 20 (15.15%) Time Management
11 20 (15.15%) Windows Server 2012
12 18 (13.64%) HTML
12 18 (13.64%) Python
13 17 (12.88%) Red Hat Enterprise Linux
14 16 (12.12%) VPN
14 16 (12.12%) C#
15 15 (11.36%) HPUX
15 15 (11.36%) Solaris
15 15 (11.36%) Splunk
15 15 (11.36%) Relational Database
16 14 (10.61%) DNS
16 14 (10.61%) MS Exchange
16 14 (10.61%) Android
17 13 (9.85%) Business Intelligence

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 9 February 2016, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (10.61%) MS Exchange
2 9 (6.82%) SharePoint
3 7 (5.30%) Blackberry Enterprise Server
4 6 (4.55%) Exchange Server 2010
4 6 (4.55%) WebSphere
5 5 (3.79%) ArcGIS
5 5 (3.79%) Drupal
5 5 (3.79%) IIS
5 5 (3.79%) SAS
5 5 (3.79%) Tomcat
6 4 (3.03%) Skype for Business
7 3 (2.27%) Exchange Server 2007
7 3 (2.27%) IBM Notes
8 2 (1.52%) Exchange Server 2013
8 2 (1.52%) SharePoint 2010
9 1 (0.76%) CMS
9 1 (0.76%) Exchange Server 2003
9 1 (0.76%) SharePoint Server
9 1 (0.76%) Umbraco
9 1 (0.76%) WordPress
Applications
1 13 (9.85%) MS Office
2 12 (9.09%) MS Excel
3 5 (3.79%) SPSS
4 2 (1.52%) MS PowerPoint
Business Applications
1 5 (3.79%) Magento
2 1 (0.76%) Eikon
2 1 (0.76%) Oracle 11i
2 1 (0.76%) Oracle EBS
Cloud Services
1 9 (6.82%) Office 365
2 6 (4.55%) Microsoft Azure
3 2 (1.52%) OneDrive
3 2 (1.52%) Yammer
4 1 (0.76%) Amazon AWS
4 1 (0.76%) Amazon S3
Communications & Networking
1 24 (18.18%) LDAP
2 16 (12.12%) VPN
3 14 (10.61%) DNS
4 11 (8.33%) LAN
4 11 (8.33%) WAN
5 8 (6.06%) TCP/IP
6 7 (5.30%) Cisco IOS
6 7 (5.30%) DHCP
7 6 (4.55%) Internet
7 6 (4.55%) SSH
8 5 (3.79%) Firewall
8 5 (3.79%) Remote Desktop
8 5 (3.79%) Wireless
9 4 (3.03%) Cisco IPT
9 4 (3.03%) HTTP
9 4 (3.03%) IP Telephony
10 2 (1.52%) ADSL
10 2 (1.52%) Network Security
10 2 (1.52%) Skype
10 2 (1.52%) VLAN
Database & Business Intelligence
1 15 (11.36%) Relational Database
2 8 (6.06%) SQL Server
3 6 (4.55%) DB2
4 5 (3.79%) Big Data
4 5 (3.79%) GIS
4 5 (3.79%) Hadoop
4 5 (3.79%) MySQL
4 5 (3.79%) PostgreSQL
4 5 (3.79%) SAS Enterprise Guide
5 2 (1.52%) SQL Server 2008
6 1 (0.76%) Oracle Database
Development Applications
1 5 (3.79%) Ant
1 5 (3.79%) Git (software)
1 5 (3.79%) Jenkins
1 5 (3.79%) Subversion
2 4 (3.03%) Bugzilla
2 4 (3.03%) JIRA
2 4 (3.03%) Trac
General
1 25 (18.94%) Finance
2 11 (8.33%) Legal
3 8 (6.06%) Retail
4 7 (5.30%) Advertising
4 7 (5.30%) Law
4 7 (5.30%) Telecoms
5 6 (4.55%) Billing
6 4 (3.03%) Banking
7 1 (0.76%) Back Office
7 1 (0.76%) Financial Institution
7 1 (0.76%) Investment Banking
7 1 (0.76%) Pharmaceutical
7 1 (0.76%) Retail Banking
Libraries, Frameworks & Software Standards
1 18 (13.64%) HTML
2 10 (7.58%) CSS
3 8 (6.06%) JSON
3 8 (6.06%) Regular Expression
3 8 (6.06%) XML
4 7 (5.30%) .NET
5 6 (4.55%) SAML
6 5 (3.79%) HTML5
6 5 (3.79%) jQuery
7 4 (3.03%) OAuth
7 4 (3.03%) OAuth2
7 4 (3.03%) OpenID
7 4 (3.03%) RESTful
8 1 (0.76%) ASP.NET
8 1 (0.76%) XMPP
Miscellaneous
1 21 (15.91%) Blackberry
2 10 (7.58%) Computer Science
3 6 (4.55%) Data Centre
3 6 (4.55%) Enterprise Software
4 5 (3.79%) Mathematics
4 5 (3.79%) Mobile App
5 4 (3.03%) Analytical Skills
6 3 (2.27%) EPoS
6 3 (2.27%) iPhone
6 3 (2.27%) Video Conferencing
7 2 (1.52%) Driving Licence
7 2 (1.52%) iPad
7 2 (1.52%) PKI
8 1 (0.76%) BYOD
8 1 (0.76%) Credit Risk
8 1 (0.76%) FMCG
8 1 (0.76%) Management Information System
8 1 (0.76%) Market Risk
8 1 (0.76%) SecurID
8 1 (0.76%) Smartphone
Operating Systems
1 87 (65.91%) Windows
2 40 (30.30%) Linux
3 28 (21.21%) Windows Server
4 26 (19.70%) Windows 7
5 23 (17.42%) Unix
6 21 (15.91%) AIX
7 20 (15.15%) Windows Server 2012
8 17 (12.88%) Red Hat Enterprise Linux
9 15 (11.36%) HPUX
9 15 (11.36%) Solaris
10 14 (10.61%) Android
11 13 (9.85%) Mac OS X
12 7 (5.30%) Apple iOS
13 6 (4.55%) Windows Server 2003
14 5 (3.79%) Windows Vista
14 5 (3.79%) Windows XP
15 4 (3.03%) Windows 8
16 3 (2.27%) Windows Server 2008
17 2 (1.52%) Windows 10
18 1 (0.76%) CentOS
Processes & Methodologies
1 20 (15.15%) Time Management
2 13 (9.85%) Business Intelligence
3 12 (9.09%) Knowledge Management
4 9 (6.82%) ITIL
5 8 (6.06%) Continuous Improvement
5 8 (6.06%) Migration
5 8 (6.06%) Stakeholder Engagement
6 7 (5.30%) Business Continuity
6 7 (5.30%) E-Commerce
7 6 (4.55%) Change Management
7 6 (4.55%) Service Delivery
8 5 (3.79%) Analytics
8 5 (3.79%) Business Continuity Management
8 5 (3.79%) Data Analysis
8 5 (3.79%) Information Security
9 4 (3.03%) Android Development
9 4 (3.03%) Identity Access Management
9 4 (3.03%) iOS Development
9 4 (3.03%) Mobile Application Development
9 4 (3.03%) Product Management
Programming Languages
1 26 (19.70%) SQL
2 23 (17.42%) Java
3 18 (13.64%) Python
4 16 (12.12%) C#
5 10 (7.58%) JavaScript
5 10 (7.58%) PowerShell
5 10 (7.58%) Shell Script
6 9 (6.82%) C++
6 9 (6.82%) PHP
6 9 (6.82%) Ruby
7 8 (6.06%) Perl
8 2 (1.52%) VBScript
9 1 (0.76%) Bash Shell
9 1 (0.76%) C
9 1 (0.76%) PL/SQL
Qualifications
1 10 (7.58%) Microsoft Certification
1 10 (7.58%) Security Cleared
2 8 (6.06%) MCSE
3 7 (5.30%) Degree
3 7 (5.30%) SC Cleared
4 6 (4.55%) CCNA
4 6 (4.55%) Cisco Certification
5 5 (3.79%) CISSP
5 5 (3.79%) MCSA
5 5 (3.79%) SAS Certification
6 3 (2.27%) MCITP
6 3 (2.27%) MCTS
7 2 (1.52%) DV Cleared
8 1 (0.76%) CTC Cleared
8 1 (0.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (4.55%) QA
2 3 (2.27%) SLA
3 1 (0.76%) PCI DSS
System Software
1 31 (23.48%) Active Directory
2 5 (3.79%) BitLocker
3 4 (3.03%) VMware Infrastructure
3 4 (3.03%) XenDesktop
4 3 (2.27%) ISA Server
4 3 (2.27%) Microsoft App-V
5 2 (1.52%) Firmware
5 2 (1.52%) Hyper-V
5 2 (1.52%) XenApp
6 1 (0.76%) vSphere
Systems Management
1 9 (6.82%) SCCM
2 5 (3.79%) Ansible
2 5 (3.79%) Opscode Chef
2 5 (3.79%) Puppet
3 4 (3.03%) Backup Exec
4 2 (1.52%) HP SIM
4 2 (1.52%) SCOM
5 1 (0.76%) Nagios
Vendors
1 40 (30.30%) Microsoft
2 22 (16.67%) Cisco
3 21 (15.91%) Oracle
4 15 (11.36%) Splunk
5 12 (9.09%) Red Hat
6 11 (8.33%) HP
7 10 (7.58%) Citrix
7 10 (7.58%) IBM
8 8 (6.06%) Apple
9 7 (5.30%) hybris
9 7 (5.30%) Symantec
9 7 (5.30%) VMware
10 6 (4.55%) iManage
11 5 (3.79%) Mapinfo
11 5 (3.79%) Twitter
12 4 (3.03%) Facebook
12 4 (3.03%) Google
13 3 (2.27%) Bomgar
13 3 (2.27%) Lotus
14 2 (1.52%) Reuters
Central London / West End
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