The first table below looks at the demand for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 337 346 301
Rank change year-on-year
+9 -45
Contract jobs requiring a Technical Support 64 61 110
As % of all contract IT jobs located in London 0.27% 0.25% 0.42%
As % of the Job Titles category 0.29% 0.27% 0.45%
Number of daily rates quoted 45 23 52
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £310 £245
Average daily rate % change year-on-year
-27.41% +26.53%
90% offered a daily rate of more than £124 £138 £137
10% offered a daily rate of more than £450 £475 £448
UK excluding London average daily rate £225 £275 £225
% change year-on-year
-18.18% +22.22%
Number of hourly rates quoted 9 9 15
Average hourly rate £19.00 £18.96 £18.50
Average hourly rate % change year-on-year
+0.21% +2.48%
90% offered a hourly rate of more than £12.30 £16.50 £15.00
10% offered a hourly rate of more than £20.00 £65.06 £35.50
UK excluding London average hourly rate £19.73 £14.75 £15.00
% change year-on-year
+33.77% -1.66%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21865 22414 24437
As % of all contract IT jobs located in London 92.73% 92.46% 92.88%
Number of daily rates quoted 15013 15255 15840
Average daily rate £425 £450 £425
Average daily rate % change year-on-year
-5.55% +5.88%
90% offered a daily rate of more than £265 £275 £273
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 404 472 647
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £42.50 £42.50 £42.50
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%
Technical Support
England

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 24 July 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 17 £253 -22.00% 23
Croydon +1 1 - - 1
Hayes -9 1 - -
Isleworth - 1 £200 -
Sidcup - 1 - -
Surbiton - - - -
Twickenham - - - -
Wembley - - - -
Kingston Upon Thames - - - - 1
Mitcham - - - -
Edgware - - - -
Greenford - - - -
Bromley - - - -
Docklands, London - - - -
Canary Wharf - - - -
Greenwich - - - -
Wimbledon - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 24 July 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 83 (62.88%) Windows
2 63 (47.73%) Microsoft
3 51 (38.64%) MS Office
4 43 (32.58%) Active Directory
4 43 (32.58%) Finance
5 41 (31.06%) SQL
6 39 (29.55%) Windows 7
7 38 (28.79%) MS Exchange
8 35 (26.52%) Citrix
9 29 (21.97%) ITIL
10 26 (19.70%) UNIX
10 26 (19.70%) MS Excel
10 26 (19.70%) Windows Server 2008
11 25 (18.94%) VMware
12 23 (17.42%) Linux
13 22 (16.67%) Windows XP
14 19 (14.39%) Oracle
14 19 (14.39%) Exchange Server 2010
15 18 (13.64%) VMware Infrastructure
15 18 (13.64%) SQL Server
16 17 (12.88%) Windows Server 2003
17 15 (11.36%) Blackberry
17 15 (11.36%) Java
17 15 (11.36%) LAN
17 15 (11.36%) WAN
17 15 (11.36%) Degree
18 14 (10.61%) Exchange Server 2007
18 14 (10.61%) SCCM
19 13 (9.85%) Microsoft Certification
20 12 (9.09%) Firewall

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 24 July 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (28.79%) MS Exchange
2 19 (14.39%) Exchange Server 2010
3 14 (10.61%) Exchange Server 2007
4 12 (9.09%) Exchange Server 2003
5 11 (8.33%) SharePoint
6 8 (6.06%) Lync
7 7 (5.30%) IIS
8 6 (4.55%) Blackberry Enterprise Server
8 6 (4.55%) ColdFusion
9 3 (2.27%) SharePoint 2010
10 2 (1.52%) Oracle Application Server
10 2 (1.52%) WebSphere
10 2 (1.52%) Tomcat
10 2 (1.52%) IBM Notes
10 2 (1.52%) Lotus Domino
10 2 (1.52%) Apache
10 2 (1.52%) BizTalk Server
11 1 (0.76%) Exchange Server 2000
11 1 (0.76%) MTS
11 1 (0.76%) Oracle Coherence
Applications
1 51 (38.64%) MS Office
2 26 (19.70%) MS Excel
3 3 (2.27%) Spreadsheet
4 2 (1.52%) MS Project
5 1 (0.76%) MS PowerPoint
Business Applications
1 6 (4.55%) RMDS
2 5 (3.79%) Oracle EBS R12
2 5 (3.79%) ION MarketView
3 4 (3.03%) Oracle EBS
4 3 (2.27%) Aligne
4 3 (2.27%) Endur
5 2 (1.52%) Oracle Applications
5 2 (1.52%) Oracle Payroll
5 2 (1.52%) ZaiNet
5 2 (1.52%) Oracle Financials
5 2 (1.52%) Oracle 11i
5 2 (1.52%) Oracle General Ledger
5 2 (1.52%) Oracle Payables
5 2 (1.52%) Oracle Procure-to-Pay
5 2 (1.52%) Oracle Receivables
5 2 (1.52%) Oracle Cash Management
5 2 (1.52%) Oracle Assets
6 1 (0.76%) ReMetrica
6 1 (0.76%) Oracle CRM
Cloud Services
1 2 (1.52%) SaaS
1 2 (1.52%) Office 365
Communications & Networking
1 15 (11.36%) LAN
1 15 (11.36%) WAN
2 12 (9.09%) Firewall
3 11 (8.33%) TCP/IP
3 11 (8.33%) VPN
4 9 (6.82%) HTTP
4 9 (6.82%) Wireless
5 7 (5.30%) Internet
6 6 (4.55%) DNS
7 5 (3.79%) SAN
7 5 (3.79%) FTP
8 4 (3.03%) IP Telephony
9 3 (2.27%) SSL
9 3 (2.27%) 3G
9 3 (2.27%) Intranet
9 3 (2.27%) DHCP
10 2 (1.52%) SSH
10 2 (1.52%) LDAP
10 2 (1.52%) X.509
11 1 (0.76%) Cisco IOS
Database & Business Intelligence
1 18 (13.64%) SQL Server
2 5 (3.79%) SQL Server 2008
2 5 (3.79%) SQL Server Reporting Services
3 4 (3.03%) SQL Server 2005
3 4 (3.03%) SQL Server Integration Services
3 4 (3.03%) Oracle Database
4 3 (2.27%) Oracle Database 11g
4 3 (2.27%) Oracle Database 10g
5 2 (1.52%) Oracle Reports
5 2 (1.52%) Cognos Impromptu
5 2 (1.52%) Crystal Reports
5 2 (1.52%) MySQL
5 2 (1.52%) SQLPlus
5 2 (1.52%) Oracle BI Publisher
6 1 (0.76%) SQL Server 2012
6 1 (0.76%) Relational Database
6 1 (0.76%) Oracle BI EE
6 1 (0.76%) PowerCenter
6 1 (0.76%) RDBMS
6 1 (0.76%) SQL Server 2000
Development Applications
1 2 (1.52%) Oracle Forms
1 2 (1.52%) Visual Studio
General
1 43 (32.58%) Finance
2 12 (9.09%) Retail
3 7 (5.30%) Banking
4 6 (4.55%) Investment Banking
5 4 (3.03%) Front Office
6 3 (2.27%) Legal
7 2 (1.52%) Back Office
7 2 (1.52%) Financial Institution
7 2 (1.52%) Marketing
7 2 (1.52%) Spanish Language
8 1 (0.76%) French Language
8 1 (0.76%) German Language
8 1 (0.76%) Italian Language
8 1 (0.76%) Japanese Language
8 1 (0.76%) Telecoms
Libraries, Frameworks & Software Standards
1 12 (9.09%) XML
2 10 (7.58%) .NET
3 9 (6.82%) HTML
3 9 (6.82%) Web Services
4 8 (6.06%) Middleware
5 7 (5.30%) REST
5 7 (5.30%) SOAP
6 6 (4.55%) JSON
7 3 (2.27%) J2EE
7 3 (2.27%) CSS
8 2 (1.52%) WSDL
8 2 (1.52%) FIXML
9 1 (0.76%) Oracle Fusion
9 1 (0.76%) JSP
9 1 (0.76%) JMS
Miscellaneous
1 15 (11.36%) Blackberry
2 9 (6.82%) Clustering
3 7 (5.30%) iSeries
3 7 (5.30%) Fixed Income
4 6 (4.55%) AS400
5 3 (2.27%) FlexPod
6 2 (1.52%) Cryptography
6 2 (1.52%) NHS
6 2 (1.52%) Thin Client
6 2 (1.52%) Foreign Exchange (FX)
6 2 (1.52%) Derivative
6 2 (1.52%) Fat Client
6 2 (1.52%) SWIFT
7 1 (0.76%) Mobile App
7 1 (0.76%) Mobile Payment
7 1 (0.76%) Enterprise Storage
7 1 (0.76%) EPoS
7 1 (0.76%) Chip and PIN
7 1 (0.76%) CESG
7 1 (0.76%) Computer Science
Operating Systems
1 83 (62.88%) Windows
2 39 (29.55%) Windows 7
3 26 (19.70%) UNIX
3 26 (19.70%) Windows Server 2008
4 23 (17.42%) Linux
5 22 (16.67%) Windows XP
6 17 (12.88%) Windows Server 2003
7 6 (4.55%) Windows 2000
8 5 (3.79%) Mac OS X
9 4 (3.03%) Android
9 4 (3.03%) Mac OS
9 4 (3.03%) Windows 8
10 3 (2.27%) Windows Vista
11 2 (1.52%) Red Hat Enterprise Linux
11 2 (1.52%) Apple iOS
12 1 (0.76%) Windows 2000 Server
12 1 (0.76%) AIX
12 1 (0.76%) HPUX
12 1 (0.76%) Windows Mobile
12 1 (0.76%) Ubuntu
Processes & Methodologies
1 29 (21.97%) ITIL
2 11 (8.33%) Change Management
3 8 (6.06%) PRINCE2
4 7 (5.30%) Problem Management
4 7 (5.30%) Migration
5 6 (4.55%) Time Management
6 5 (3.79%) Disaster Recovery
7 4 (3.03%) Web Design
7 4 (3.03%) Service Delivery
7 4 (3.03%) SOA
7 4 (3.03%) Root Cause Analysis
7 4 (3.03%) Capacity Management
8 3 (2.27%) ITIL V3
8 3 (2.27%) ETRM
8 3 (2.27%) User Acceptance Testing
8 3 (2.27%) Business Intelligence
8 3 (2.27%) Configuration Management
8 3 (2.27%) E-Commerce
8 3 (2.27%) Business Continuity
8 3 (2.27%) Stakeholder Management
Programming Languages
1 41 (31.06%) SQL
2 15 (11.36%) Java
3 12 (9.09%) PL/SQL
4 10 (7.58%) JavaScript
4 10 (7.58%) Perl
4 10 (7.58%) PowerShell
5 8 (6.06%) Python
5 8 (6.06%) C#
5 8 (6.06%) PHP
6 7 (5.30%) C++
6 7 (5.30%) C
7 6 (4.55%) Ruby
7 6 (4.55%) VB.NET
8 4 (3.03%) ActionScript
8 4 (3.03%) ActionScript 2.0
9 3 (2.27%) T-SQL
10 2 (1.52%) LotusScript
10 2 (1.52%) VB
10 2 (1.52%) VBA
10 2 (1.52%) Tcl
Qualifications
1 15 (11.36%) Degree
2 13 (9.85%) Microsoft Certification
3 8 (6.06%) MCP
4 7 (5.30%) Security Cleared
4 7 (5.30%) MCSE
5 6 (4.55%) MCSA
5 6 (4.55%) PRINCE2 Certification
6 4 (3.03%) MOS
6 4 (3.03%) ITIL Certification
7 3 (2.27%) MCITP
8 2 (1.52%) SC Cleared
9 1 (0.76%) ITIL Foundation Certificate
9 1 (0.76%) Cisco Certification
9 1 (0.76%) A+ Certification
9 1 (0.76%) CCNA
9 1 (0.76%) HND
9 1 (0.76%) CCVP
Quality Assurance & Compliance
1 9 (6.82%) SLA
System Software
1 43 (32.58%) Active Directory
2 18 (13.64%) VMware Infrastructure
3 7 (5.30%) XenApp
4 5 (3.79%) VMware ESX
5 2 (1.52%) Terminal Services
5 2 (1.52%) XenDesktop
6 1 (0.76%) vCloud
6 1 (0.76%) vSphere
6 1 (0.76%) Hyper-V
6 1 (0.76%) VMware Server
Systems Management
1 14 (10.61%) SCCM
2 2 (1.52%) CA SiteMinder
2 2 (1.52%) ARCserve
Vendors
1 63 (47.73%) Microsoft
2 35 (26.52%) Citrix
3 25 (18.94%) VMware
4 19 (14.39%) Oracle
5 10 (7.58%) Cisco
6 9 (6.82%) Kaspersky
7 8 (6.06%) SolarWinds
8 6 (4.55%) Apple
8 6 (4.55%) IBM
9 5 (3.79%) Reuters
9 5 (3.79%) Bloomberg
9 5 (3.79%) ION Trading
10 4 (3.03%) Remedy
10 4 (3.03%) Sophos
11 3 (2.27%) F5
11 3 (2.27%) Avaya
11 3 (2.27%) Dell
11 3 (2.27%) Siemens
11 3 (2.27%) Lotus
11 3 (2.27%) Sage
City, London
Burns Sheehan
Rate: £260 - £300 per day
Posted: 2 days ago