The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 358 377 309
Rank change year-on-year
+19 -68
Contract jobs requiring a Technical Support 55 42 74
As % of all contract IT jobs located in London 0.24% 0.18% 0.35%
As % of the Job Titles category 0.26% 0.19% 0.38%
Number of daily rates quoted 28 21 37
Average daily rate
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£370 £250 £350
Average daily rate % change year-on-year
+48.00% -28.57%
90% offered a daily rate of more than £196 £125 £171
10% offered a daily rate of more than £550 £450 £400
UK excluding London average daily rate £300 £235 £215
% change year-on-year
+27.65% +9.30%
Number of hourly rates quoted 8 7 9
Average hourly rate £17.02 £17.68 £20.00
Average hourly rate % change year-on-year
-3.70% -11.62%
UK excluding London average hourly rate £14.88 £11.75 £17.50
% change year-on-year
+26.59% -32.85%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20837 22139 19495
As % of all contract IT jobs located in London 92.25% 93.04% 93.26%
Number of daily rates quoted 14957 15233 13034
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.57% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 392 386 540
Average hourly rate £17.00 £19.50 £20.00
Average hourly rate % change year-on-year
-12.82% -2.50%
90% offered a hourly rate of more than £11.59 £12.50 £12.50
10% offered a hourly rate of more than £34.70 £40.00 £43.48
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 29 December 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 29 December 2014.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 8 £400 +33.33% 14
Harrow - 2 - -
Hayes - 2 - -
Bromley +4 1 £550 +120.00%
Kingston Upon Thames - 1 £225 -
Sidcup - - - -
Teddington - - - -
Twickenham - - - -
Wembley - - - -
Carshalton - - - -
Ilford - - - -
Canary Wharf - - - -
Wimbledon - - - -
Chiswick - - - -
Barnet - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 29 December 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 65 (52.42%) Windows
2 44 (35.48%) Microsoft
3 36 (29.03%) MS Office
4 35 (28.23%) Active Directory
5 33 (26.61%) Windows 7
6 29 (23.39%) ITIL
6 29 (23.39%) SQL
7 28 (22.58%) Linux
7 28 (22.58%) MS Exchange
8 27 (21.77%) UNIX
9 24 (19.35%) Finance
10 23 (18.55%) VMware
11 22 (17.74%) Windows XP
11 22 (17.74%) TCP/IP
12 21 (16.94%) MS Excel
12 21 (16.94%) VMware Infrastructure
13 20 (16.13%) Windows Server 2008
13 20 (16.13%) Banking
14 18 (14.52%) Oracle
14 18 (14.52%) Analytical Skills
15 16 (12.90%) Exchange Server 2010
15 16 (12.90%) Windows Server 2003
16 15 (12.10%) Cisco
17 13 (10.48%) Blackberry
17 13 (10.48%) DNS
17 13 (10.48%) LAN
17 13 (10.48%) Investment Banking
18 12 (9.68%) Degree
18 12 (9.68%) Citrix
19 11 (8.87%) Microsoft Certification

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 29 December 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (22.58%) MS Exchange
2 16 (12.90%) Exchange Server 2010
3 10 (8.06%) Exchange Server 2007
4 7 (5.65%) Exchange Server 2003
5 6 (4.84%) SharePoint
6 5 (4.03%) IIS
7 4 (3.23%) IBM Notes
7 4 (3.23%) WebSphere
8 3 (2.42%) Blackberry Enterprise Server
8 3 (2.42%) SharePoint 2010
9 2 (1.61%) WebSphere Application Server
9 2 (1.61%) IBM HTTP Server
9 2 (1.61%) Apache
9 2 (1.61%) Tomcat
9 2 (1.61%) Exchange Server 2013
10 1 (0.81%) Exchange Server 2000
10 1 (0.81%) SharePoint Server
10 1 (0.81%) Lync
10 1 (0.81%) Node.js
10 1 (0.81%) SharePoint 2013
Applications
1 36 (29.03%) MS Office
2 21 (16.94%) MS Excel
3 4 (3.23%) Spreadsheet
4 3 (2.42%) MS PowerPoint
5 2 (1.61%) Adobe Illustrator
5 2 (1.61%) AutoCAD
6 1 (0.81%) S-PLUS
6 1 (0.81%) MS Visio
6 1 (0.81%) MS Project
6 1 (0.81%) Final Cut Pro
Business Applications
1 5 (4.03%) ION MarketView
2 3 (2.42%) Summit
3 2 (1.61%) Agresso
4 1 (0.81%) BusinessWorks
4 1 (0.81%) ResourceLink
4 1 (0.81%) Cognos Planning
4 1 (0.81%) ReMetrica
4 1 (0.81%) IntelliMatch
Cloud Services
1 2 (1.61%) Google Apps
1 2 (1.61%) IaaS
Communications & Networking
1 22 (17.74%) TCP/IP
2 13 (10.48%) DNS
2 13 (10.48%) LAN
3 11 (8.87%) WAN
4 10 (8.06%) DHCP
5 9 (7.26%) Wireless
6 7 (5.65%) Firewall
6 7 (5.65%) HTTP
7 6 (4.84%) SAN
8 5 (4.03%) Internet
8 5 (4.03%) VPN
9 4 (3.23%) Intranet
9 4 (3.23%) VoIP
9 4 (3.23%) Cisco IOS
10 3 (2.42%) Multicast
10 3 (2.42%) IP Telephony
10 3 (2.42%) TACACS
10 3 (2.42%) SNMP
11 2 (1.61%) SMTP
11 2 (1.61%) 3G
Database & Business Intelligence
1 11 (8.87%) SQL Server
2 3 (2.42%) Data Warehouse
2 3 (2.42%) PowerMart
2 3 (2.42%) SQL Server 2008
3 2 (1.61%) DB2
3 2 (1.61%) Informix
3 2 (1.61%) Relational Database
4 1 (0.81%) Cognos Impromptu
4 1 (0.81%) Crystal Reports
4 1 (0.81%) SQL Server 2012
Development Applications
1 3 (2.42%) Visual Studio
2 2 (1.61%) JIRA
2 2 (1.61%) Oracle APEX
3 1 (0.81%) Team Foundation Server
3 1 (0.81%) SQL Server Management Studio (SSMS)
3 1 (0.81%) VSS/SourceSafe
General
1 24 (19.35%) Finance
2 20 (16.13%) Banking
3 13 (10.48%) Investment Banking
4 8 (6.45%) Front Office
5 6 (4.84%) Telecoms
6 4 (3.23%) Retail
7 2 (1.61%) Law
7 2 (1.61%) Back Office
8 1 (0.81%) Financial Institution
8 1 (0.81%) Marketing
8 1 (0.81%) French Language
8 1 (0.81%) Japanese Language
8 1 (0.81%) Norwegian Language
8 1 (0.81%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (8.06%) FIX Protocol
2 4 (3.23%) Middleware
2 4 (3.23%) WebSphere MQ
3 3 (2.42%) Rendezvous
4 2 (1.61%) XML
4 2 (1.61%) XSLT
4 2 (1.61%) FpML
4 2 (1.61%) JSON
4 2 (1.61%) Application Packaging
4 2 (1.61%) Software Packaging
4 2 (1.61%) WebSphere Message Broker
4 2 (1.61%) RESTful
4 2 (1.61%) OpenID
4 2 (1.61%) OAuth2
5 1 (0.81%) iOS SDK
5 1 (0.81%) jQuery
5 1 (0.81%) OAuth
5 1 (0.81%) MAPI
5 1 (0.81%) HTML
5 1 (0.81%) .NET
Miscellaneous
1 18 (14.52%) Analytical Skills
2 13 (10.48%) Blackberry
3 10 (8.06%) Computer Science
4 6 (4.84%) Fixed Income
5 4 (3.23%) Equities
5 4 (3.23%) Foreign Exchange (FX)
6 3 (2.42%) PMI
6 3 (2.42%) Video Conferencing
6 3 (2.42%) SWIFT
7 2 (1.61%) Derivative
7 2 (1.61%) iPad
7 2 (1.61%) Clustering
7 2 (1.61%) NHS
7 2 (1.61%) GIS
8 1 (0.81%) Management Information System
8 1 (0.81%) Handset
8 1 (0.81%) Thin Client
8 1 (0.81%) Client/Server
8 1 (0.81%) CESG
8 1 (0.81%) iPhone
Operating Systems
1 65 (52.42%) Windows
2 33 (26.61%) Windows 7
3 28 (22.58%) Linux
4 27 (21.77%) UNIX
5 22 (17.74%) Windows XP
6 20 (16.13%) Windows Server 2008
7 16 (12.90%) Windows Server 2003
8 11 (8.87%) Solaris
9 6 (4.84%) Mac OS
9 6 (4.84%) Windows Server 2012
10 4 (3.23%) Windows 8
10 4 (3.23%) Android
11 3 (2.42%) Mac OS X
12 2 (1.61%) Windows Vista
12 2 (1.61%) AIX
12 2 (1.61%) Apple iOS
13 1 (0.81%) Windows 2000 Server
13 1 (0.81%) Red Hat Enterprise Linux
Processes & Methodologies
1 29 (23.39%) ITIL
2 8 (6.45%) Service Management
3 7 (5.65%) Service Delivery
4 6 (4.84%) Stakeholder Management
5 5 (4.03%) Migration
5 5 (4.03%) Risk Management
5 5 (4.03%) Change Management
5 5 (4.03%) CRM
6 4 (3.23%) E-Commerce
7 3 (2.42%) Project Management
7 3 (2.42%) Incident Management
7 3 (2.42%) Load Balancing
7 3 (2.42%) Problem Management
7 3 (2.42%) Network Management
7 3 (2.42%) Capacity Management
8 2 (1.61%) Investment Management
8 2 (1.61%) Time Management
8 2 (1.61%) ITIL V3
8 2 (1.61%) Change Control
8 2 (1.61%) Root Cause Analysis
Programming Languages
1 29 (23.39%) SQL
2 9 (7.26%) Perl
2 9 (7.26%) PowerShell
3 8 (6.45%) Java
4 4 (3.23%) VBScript
5 3 (2.42%) VBA
5 3 (2.42%) JavaScript
5 3 (2.42%) PHP
6 2 (1.61%) Shell Script
7 1 (0.81%) Korn
7 1 (0.81%) C#
7 1 (0.81%) Python
7 1 (0.81%) VB
Qualifications
1 12 (9.68%) Degree
2 11 (8.87%) Microsoft Certification
3 7 (5.65%) ITIL Foundation Certificate
4 6 (4.84%) Security Cleared
5 4 (3.23%) VMware Certified Professional (VCP)
5 4 (3.23%) A+ Certification
5 4 (3.23%) MCSE
6 3 (2.42%) PMI Certification
6 3 (2.42%) MCP
6 3 (2.42%) MCITP
6 3 (2.42%) SC Cleared
7 2 (1.61%) VCP5
7 2 (1.61%) PRINCE2 Certification
8 1 (0.81%) MCSA
8 1 (0.81%) CCNA
8 1 (0.81%) Cisco Certification
8 1 (0.81%) MCDST
Quality Assurance & Compliance
1 10 (8.06%) SLA
2 2 (1.61%) COBIT
3 1 (0.81%) QA
System Software
1 35 (28.23%) Active Directory
2 21 (16.94%) VMware Infrastructure
3 4 (3.23%) Hyper-V
4 3 (2.42%) VMware ESX
5 2 (1.61%) Microsoft Virtual Server
5 2 (1.61%) Citrix Presentation Server
5 2 (1.61%) Terminal Services
5 2 (1.61%) XenApp
5 2 (1.61%) vSphere
6 1 (0.81%) VirtualBox
6 1 (0.81%) XenDesktop
Systems Management
1 9 (7.26%) SCCM
2 7 (5.65%) Control-M
3 5 (4.03%) Backup Exec
4 3 (2.42%) ARCserve
4 3 (2.42%) Netcool
4 3 (2.42%) NetBackup
4 3 (2.42%) Cisco Prime
5 2 (1.61%) Norton AntiVirus
5 2 (1.61%) WSUS
5 2 (1.61%) SCOM
6 1 (0.81%) SCOrch
6 1 (0.81%) ZENworks
Vendors
1 44 (35.48%) Microsoft
2 23 (18.55%) VMware
3 18 (14.52%) Oracle
4 15 (12.10%) Cisco
5 12 (9.68%) Citrix
6 9 (7.26%) IBM
7 5 (4.03%) Fidessa
7 5 (4.03%) McAfee
7 5 (4.03%) ION Trading
7 5 (4.03%) Kaspersky
8 4 (3.23%) SolarWinds
8 4 (3.23%) Remedy
8 4 (3.23%) Lotus
8 4 (3.23%) TIBCO
8 4 (3.23%) EMC
9 3 (2.42%) Informatica
9 3 (2.42%) Adobe
9 3 (2.42%) Cognos
9 3 (2.42%) Symantec
9 3 (2.42%) CheckPoint
City of London
iKonnect
Rate: £500 - £585 per day
Posted: 9 days ago