The statistics below represent IT contracts advertised across the London region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 1 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Jun 2016
Same period 2015 Same period 2014
Technical Support
Rank 379 369 350
Rank change year-on-year
-10 -19
Contract jobs requiring a Technical Support 39 44 70
As % of all contract IT jobs located in London 0.18% 0.20% 0.31%
As % of the Job Titles category 0.19% 0.21% 0.32%
Number of daily rates quoted 25 17 42
Median daily rate £200 £250 £313
Median daily rate % change year-on-year
-20.00% -20.00%
90% offered a daily rate of more than £108 £156 £180
10% offered a daily rate of more than £393 £435 £450
UK excluding London median daily rate £289 £263 £225
% change year-on-year
+10.00% +16.66%
Number of hourly rates quoted 3 4 13
Median hourly rate £21.64 £16.00 £19.00
Median hourly rate % change year-on-year
+35.25% -15.78%
90% offered a hourly rate of more than £17.93 £14.30 £13.20
10% offered a hourly rate of more than £31.50 £17.00 £29.60
UK excluding London median hourly rate £16.25 £14.25 £18.00
% change year-on-year
+14.03% -20.83%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20593 20740 21645
As % of all contract IT jobs located in London 94.96% 94.54% 94.93%
Number of daily rates quoted 15020 14359 15231
Median daily rate £463 £445 £425
Median daily rate % change year-on-year
+3.93% +4.70%
90% offered a daily rate of more than £290 £275 £265
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 217 391 397
Median hourly rate £18.75 £19.80 £17.50
Median hourly rate % change year-on-year
-5.27% +13.11%
90% offered a hourly rate of more than £11.50 £12.50 £12.00
10% offered a hourly rate of more than £43.50 £55.00 £35.00
UK excluding London median hourly rate £17.50 £16.16 £16.50
% change year-on-year
+8.29% -2.06%

Technical Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 1 June 2016.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 1 June 2016.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 1 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +24 4 £120 -60.00% 7
Enfield - 1 £160 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 1 June 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Technical Support in the job title.

1 72 (65.45%) Windows
2 38 (34.55%) Microsoft
3 35 (31.82%) Linux
4 34 (30.91%) Active Directory
5 30 (27.27%) Windows Server
6 23 (20.91%) SQL
7 21 (19.09%) Finance
7 21 (19.09%) Windows Server 2012
8 20 (18.18%) Oracle
8 20 (18.18%) ITIL
9 17 (15.45%) MS Office
9 17 (15.45%) Windows 7
10 16 (14.55%) MS Excel
11 15 (13.64%) SQL Server
12 14 (12.73%) Red Hat
12 14 (12.73%) TCP/IP
12 14 (12.73%) Cisco
12 14 (12.73%) Red Hat Enterprise Linux
13 13 (11.82%) Security Cleared
13 13 (11.82%) LDAP
13 13 (11.82%) Microsoft Certification
14 11 (10.00%) Java
14 11 (10.00%) SC Cleared
14 11 (10.00%) PowerShell
14 11 (10.00%) Computer Science
15 10 (9.09%) Office 365
15 10 (9.09%) Degree
15 10 (9.09%) Information Security
15 10 (9.09%) Service Management
16 9 (8.18%) Internet

Technical Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.18%) MS Exchange
2 7 (6.36%) Blackberry Enterprise Server
3 6 (5.45%) Apache
3 6 (5.45%) SAS
4 5 (4.55%) ArcGIS
5 4 (3.64%) SharePoint
6 3 (2.73%) Exchange Server 2010
7 2 (1.82%) IBM Notes
8 1 (0.91%) CMS
8 1 (0.91%) Confluence
8 1 (0.91%) Exchange Server 2003
8 1 (0.91%) Exchange Server 2007
8 1 (0.91%) Exchange Server 2013
8 1 (0.91%) IIS
8 1 (0.91%) SharePoint Server
8 1 (0.91%) Umbraco
Applications
1 17 (15.45%) MS Office
2 16 (14.55%) MS Excel
3 5 (4.55%) SPSS
Business Applications
1 1 (0.91%) Hi Portfolio
1 1 (0.91%) Summit
Cloud Services
1 10 (9.09%) Office 365
2 5 (4.55%) Microsoft Azure
3 2 (1.82%) OneDrive
3 2 (1.82%) Yammer
4 1 (0.91%) AdSense
4 1 (0.91%) Amazon AWS
4 1 (0.91%) Amazon S3
4 1 (0.91%) IaaS
4 1 (0.91%) PaaS
4 1 (0.91%) Veeva
Communications & Networking
1 14 (12.73%) TCP/IP
2 13 (11.82%) LDAP
3 9 (8.18%) DNS
3 9 (8.18%) Internet
4 8 (7.27%) VPN
5 7 (6.36%) SSH
5 7 (6.36%) Wireless
6 5 (4.55%) Remote Desktop
7 4 (3.64%) IP Telephony
8 3 (2.73%) Firewall
8 3 (2.73%) WAN
9 2 (1.82%) Cisco IPT
9 2 (1.82%) DHCP
9 2 (1.82%) FTP
9 2 (1.82%) Intranet
9 2 (1.82%) LAN
9 2 (1.82%) SAN
9 2 (1.82%) Skype
9 2 (1.82%) VLAN
9 2 (1.82%) VoIP
Database & Business Intelligence
1 15 (13.64%) SQL Server
2 6 (5.45%) Hadoop
3 5 (4.55%) Big Data
3 5 (4.55%) GIS
3 5 (4.55%) Relational Database
3 5 (4.55%) SAS Enterprise Guide
4 1 (0.91%) BusinessObjects
4 1 (0.91%) Data Mart
4 1 (0.91%) Data Warehouse
4 1 (0.91%) OLAP
4 1 (0.91%) QlikView
4 1 (0.91%) SQL Server 2008
4 1 (0.91%) SQL Server 2016
Development Applications
1 4 (3.64%) Jenkins
General
1 21 (19.09%) Finance
2 6 (5.45%) Billing
3 5 (4.55%) Law
3 5 (4.55%) Legal
4 4 (3.64%) Banking
5 3 (2.73%) Retail
6 2 (1.82%) Investment Banking
6 2 (1.82%) Telecoms
7 1 (0.91%) Advertising
7 1 (0.91%) Dutch Language
7 1 (0.91%) Financial Institution
7 1 (0.91%) Local Government
Libraries, Frameworks & Software Standards
1 9 (8.18%) .NET
1 9 (8.18%) HTML
2 7 (6.36%) CSS
2 7 (6.36%) SAML
3 6 (5.45%) HTML5
4 5 (4.55%) jQuery
5 3 (2.73%) Regular Expression
6 2 (1.82%) OAuth
6 2 (1.82%) OpenID
6 2 (1.82%) XML
7 1 (0.91%) JSON
7 1 (0.91%) Murex MxML
7 1 (0.91%) OAuth2
7 1 (0.91%) RESTful
7 1 (0.91%) XMPP
Miscellaneous
1 11 (10.00%) Computer Science
2 9 (8.18%) Blackberry
3 7 (6.36%) Enterprise Software
4 5 (4.55%) Mathematics
5 3 (2.73%) Analytical Skills
5 3 (2.73%) Mobile App
5 3 (2.73%) Video Conferencing
6 2 (1.82%) Management Information System
6 2 (1.82%) Smartphone
7 1 (0.91%) BBC
7 1 (0.91%) Client/Server
7 1 (0.91%) Derivative
7 1 (0.91%) EPoS
7 1 (0.91%) EqualLogic
7 1 (0.91%) Foreign Exchange (FX)
7 1 (0.91%) iSeries
7 1 (0.91%) PACS
7 1 (0.91%) Replication
7 1 (0.91%) RSA SecurID
7 1 (0.91%) Wiki
Operating Systems
1 72 (65.45%) Windows
2 35 (31.82%) Linux
3 30 (27.27%) Windows Server
4 21 (19.09%) Windows Server 2012
5 17 (15.45%) Windows 7
6 14 (12.73%) Red Hat Enterprise Linux
7 8 (7.27%) Mac OS X
7 8 (7.27%) Unix
8 6 (5.45%) Android
8 6 (5.45%) Windows 10
8 6 (5.45%) Windows Server 2008
9 5 (4.55%) CentOS
9 5 (4.55%) Windows 8
9 5 (4.55%) Windows XP
10 4 (3.64%) AIX
10 4 (3.64%) Apple iOS
11 3 (2.73%) HPUX
11 3 (2.73%) Solaris
11 3 (2.73%) Windows Vista
12 2 (1.82%) Mac OS
Processes & Methodologies
1 20 (18.18%) ITIL
2 10 (9.09%) Information Security
2 10 (9.09%) Service Management
3 7 (6.36%) Migration
4 6 (5.45%) Analytics
4 6 (5.45%) Change Management
5 5 (4.55%) Agile Software Development
5 5 (4.55%) Business Continuity
5 5 (4.55%) Business Continuity Management
5 5 (4.55%) Data Analysis
5 5 (4.55%) DevOps
5 5 (4.55%) Identity Access Management
5 5 (4.55%) Identity Management
6 4 (3.64%) ITIL V3
6 4 (3.64%) Knowledge Management
6 4 (3.64%) Problem Management
6 4 (3.64%) Root Cause Analysis
6 4 (3.64%) Time Management
7 3 (2.73%) Business Intelligence
7 3 (2.73%) Stakeholder Management
Programming Languages
1 23 (20.91%) SQL
2 11 (10.00%) Java
2 11 (10.00%) PowerShell
3 9 (8.18%) C#
3 9 (8.18%) Python
4 7 (6.36%) JavaScript
5 4 (3.64%) Perl
5 4 (3.64%) Shell Script
6 2 (1.82%) VBA
7 1 (0.91%) C++
7 1 (0.91%) PHP
7 1 (0.91%) RPG IV
Qualifications
1 13 (11.82%) Microsoft Certification
1 13 (11.82%) Security Cleared
2 11 (10.00%) SC Cleared
3 10 (9.09%) Degree
4 8 (7.27%) MCSE
5 6 (5.45%) CCNA
5 6 (5.45%) Cisco Certification
6 5 (4.55%) CISSP
6 5 (4.55%) ITIL Certification
6 5 (4.55%) MCSA
6 5 (4.55%) SAS Certification
7 3 (2.73%) MCITP
7 3 (2.73%) MCTS
8 2 (1.82%) A+ Certification
8 2 (1.82%) DV Cleared
8 2 (1.82%) Network+ Certification
9 1 (0.91%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (7.27%) QA
2 6 (5.45%) SLA
3 2 (1.82%) Disclosure Scotland
System Software
1 34 (30.91%) Active Directory
2 7 (6.36%) VMware Infrastructure
3 5 (4.55%) vSphere
4 2 (1.82%) Microsoft App-V
5 1 (0.91%) Hyper-V
5 1 (0.91%) Microsoft Virtual Server
5 1 (0.91%) Samba
5 1 (0.91%) VMware ESXi
5 1 (0.91%) XenApp
5 1 (0.91%) XenDesktop
5 1 (0.91%) XenServer
Systems Management
1 7 (6.36%) SCCM
2 5 (4.55%) Puppet
3 4 (3.64%) ZABBIX
4 1 (0.91%) Backup Exec
4 1 (0.91%) Nagios
4 1 (0.91%) NetVault Backup
4 1 (0.91%) Opsview
4 1 (0.91%) Tivoli Storage Manager
4 1 (0.91%) WSUS
Vendors
1 38 (34.55%) Microsoft
2 20 (18.18%) Oracle
3 14 (12.73%) Cisco
3 14 (12.73%) Red Hat
4 8 (7.27%) HP
4 8 (7.27%) VMware
5 7 (6.36%) Citrix
6 6 (5.45%) Apple
6 6 (5.45%) IBM
7 5 (4.55%) Mapinfo
7 5 (4.55%) ServiceNow
7 5 (4.55%) Splunk
8 4 (3.64%) LANDesk
8 4 (3.64%) Symantec
9 3 (2.73%) Dell
9 3 (2.73%) iManage
10 2 (1.82%) Adobe
10 2 (1.82%) Intel Security
10 2 (1.82%) Lotus
10 2 (1.82%) Salesforce.com
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