The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 350 368 296
Rank change year-on-year
+18 -72
Contract jobs requiring a Technical Support 64 54 111
As % of all contract IT jobs located in London 0.27% 0.22% 0.43%
As % of the Job Titles category 0.29% 0.23% 0.46%
Number of daily rates quoted 37 22 49
Average daily rate
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of your Daily Rate
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£210 £303 £263
Average daily rate % change year-on-year
-30.57% +15.23%
90% offered a daily rate of more than £120 £165 £159
10% offered a daily rate of more than £419 £473 £455
UK excluding London average daily rate £230 £250 £228
% change year-on-year
-8.00% +9.89%
Number of hourly rates quoted 11 5 17
Average hourly rate £14.50 £18.00 £18.50
Average hourly rate % change year-on-year
-19.44% -2.70%
90% offered a hourly rate of more than £12.50 £16.20 £13.40
10% offered a hourly rate of more than £20.00 £125.05 £23.50
UK excluding London average hourly rate £17.29 £16.25 £13.42
% change year-on-year
+6.36% +21.08%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22179 23233 24249
As % of all contract IT jobs located in London 92.51% 92.90% 93.10%
Number of daily rates quoted 15073 15935 15950
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £268
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 416 451 618
Average hourly rate £17.50 £19.13 £20.00
Average hourly rate % change year-on-year
-8.49% -4.37%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £41.80 £44.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 28 August 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 17 £253 -16.52% 16
Kingston Upon Thames - 1 - - 1
Sidcup - - - -
Surbiton - - - -
Uxbridge - - - - 1
Wembley - - - -
Croydon - - - - 4
Edgware - - - -
Enfield - - - - 1
Greenford - - - -
Docklands, London - - - -
Canary Wharf - - - -
Greenwich - - - -
Wimbledon - - - -
Mayfair - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 28 August 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 81 (60.45%) Windows
2 59 (44.03%) Microsoft
3 48 (35.82%) Active Directory
4 47 (35.07%) MS Office
5 45 (33.58%) MS Exchange
6 44 (32.84%) Finance
7 42 (31.34%) SQL
7 42 (31.34%) Windows 7
8 33 (24.63%) Citrix
9 29 (21.64%) ITIL
10 28 (20.90%) MS Excel
10 28 (20.90%) VMware
10 28 (20.90%) Windows Server 2008
11 25 (18.66%) Windows XP
12 23 (17.16%) UNIX
12 23 (17.16%) VMware Infrastructure
12 23 (17.16%) Exchange Server 2010
13 22 (16.42%) Oracle
14 21 (15.67%) Linux
15 19 (14.18%) SQL Server
15 19 (14.18%) Windows Server 2003
16 16 (11.94%) Blackberry
16 16 (11.94%) Exchange Server 2007
17 15 (11.19%) Java
18 14 (10.45%) SharePoint
18 14 (10.45%) Firewall
18 14 (10.45%) SCCM
19 13 (9.70%) TCP/IP
20 12 (8.96%) LAN
20 12 (8.96%) WAN

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 28 August 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (33.58%) MS Exchange
2 23 (17.16%) Exchange Server 2010
3 16 (11.94%) Exchange Server 2007
4 14 (10.45%) SharePoint
5 12 (8.96%) Exchange Server 2003
6 8 (5.97%) IIS
6 8 (5.97%) Lync
7 7 (5.22%) Blackberry Enterprise Server
8 6 (4.48%) ColdFusion
9 4 (2.99%) SharePoint 2010
10 3 (2.24%) Apache
11 2 (1.49%) IBM Notes
11 2 (1.49%) BizTalk Server
11 2 (1.49%) Tomcat
11 2 (1.49%) Oracle Application Server
11 2 (1.49%) WebSphere
12 1 (0.75%) Oracle Coherence
12 1 (0.75%) Exchange Server 2000
12 1 (0.75%) SharePoint 2013
12 1 (0.75%) Exchange Server 2013
Applications
1 47 (35.07%) MS Office
2 28 (20.90%) MS Excel
3 4 (2.99%) Spreadsheet
4 2 (1.49%) MS Project
5 1 (0.75%) MS Visio
Business Applications
1 5 (3.73%) Oracle EBS R12
1 5 (3.73%) ION MarketView
2 4 (2.99%) Oracle EBS
3 3 (2.24%) Aligne
3 3 (2.24%) Endur
4 2 (1.49%) Oracle Payables
4 2 (1.49%) Oracle Procure-to-Pay
4 2 (1.49%) Oracle Receivables
4 2 (1.49%) Oracle Cash Management
4 2 (1.49%) Oracle Assets
4 2 (1.49%) Oracle Financials
4 2 (1.49%) Oracle 11i
4 2 (1.49%) Oracle Applications
4 2 (1.49%) Oracle Payroll
4 2 (1.49%) RMDS
4 2 (1.49%) ZaiNet
4 2 (1.49%) Oracle General Ledger
5 1 (0.75%) Oracle CRM
5 1 (0.75%) ReMetrica
Cloud Services
1 2 (1.49%) SaaS
1 2 (1.49%) Office 365
2 1 (0.75%) IaaS
Communications & Networking
1 14 (10.45%) Firewall
2 13 (9.70%) TCP/IP
3 12 (8.96%) LAN
3 12 (8.96%) WAN
4 11 (8.21%) VPN
5 10 (7.46%) HTTP
5 10 (7.46%) Wireless
6 8 (5.97%) DNS
7 7 (5.22%) SAN
7 7 (5.22%) Internet
8 6 (4.48%) DHCP
9 5 (3.73%) FTP
9 5 (3.73%) Intranet
10 4 (2.99%) IP Telephony
11 3 (2.24%) SSH
11 3 (2.24%) Multicast
11 3 (2.24%) 3G
11 3 (2.24%) SSL
11 3 (2.24%) LDAP
12 2 (1.49%) X.509
Database & Business Intelligence
1 19 (14.18%) SQL Server
2 4 (2.99%) SQL Server 2008
2 4 (2.99%) Oracle Database
3 3 (2.24%) Oracle Database 11g
3 3 (2.24%) Oracle Database 10g
4 2 (1.49%) SQLPlus
4 2 (1.49%) Crystal Reports
4 2 (1.49%) Informix
4 2 (1.49%) Oracle Reports
4 2 (1.49%) Cognos Impromptu
4 2 (1.49%) MySQL
4 2 (1.49%) SQL Server 2005
4 2 (1.49%) Oracle BI Publisher
5 1 (0.75%) Relational Database
5 1 (0.75%) SQL Server 2012
5 1 (0.75%) Oracle BI EE
5 1 (0.75%) Data Warehouse
5 1 (0.75%) RDBMS
5 1 (0.75%) SQL Server Reporting Services
5 1 (0.75%) PowerCenter
Development Applications
1 2 (1.49%) Visual Studio
1 2 (1.49%) Oracle Forms
1 2 (1.49%) JIRA
General
1 44 (32.84%) Finance
2 11 (8.21%) Banking
2 11 (8.21%) Retail
3 8 (5.97%) Investment Banking
4 3 (2.24%) Telecoms
4 3 (2.24%) Legal
5 2 (1.49%) Spanish Language
5 2 (1.49%) Financial Institution
5 2 (1.49%) Front Office
5 2 (1.49%) Back Office
5 2 (1.49%) Marketing
6 1 (0.75%) French Language
6 1 (0.75%) German Language
6 1 (0.75%) Italian Language
6 1 (0.75%) Japanese Language
6 1 (0.75%) Law
Libraries, Frameworks & Software Standards
1 12 (8.96%) XML
2 10 (7.46%) .NET
3 9 (6.72%) Web Services
4 8 (5.97%) HTML
5 7 (5.22%) SOAP
5 7 (5.22%) REST
6 6 (4.48%) JSON
7 5 (3.73%) Middleware
8 3 (2.24%) Rendezvous
8 3 (2.24%) J2EE
8 3 (2.24%) CSS
9 2 (1.49%) WSDL
9 2 (1.49%) WebSphere MQ
9 2 (1.49%) FIX Protocol
9 2 (1.49%) FIXML
10 1 (0.75%) Software Packaging
10 1 (0.75%) Oracle Fusion
10 1 (0.75%) JSP
10 1 (0.75%) JMS
Miscellaneous
1 16 (11.94%) Blackberry
2 8 (5.97%) Clustering
3 7 (5.22%) Fixed Income
3 7 (5.22%) iSeries
4 6 (4.48%) AS400
5 4 (2.99%) Foreign Exchange (FX)
6 3 (2.24%) Derivative
7 2 (1.49%) Computer Science
7 2 (1.49%) Fat Client
7 2 (1.49%) NHS
7 2 (1.49%) Thin Client
7 2 (1.49%) Cryptography
7 2 (1.49%) SWIFT
7 2 (1.49%) FlexPod
8 1 (0.75%) Mobile App
8 1 (0.75%) Mobile Payment
8 1 (0.75%) iPad
8 1 (0.75%) Enterprise Storage
8 1 (0.75%) Management Information System
8 1 (0.75%) EPoS
Operating Systems
1 81 (60.45%) Windows
2 42 (31.34%) Windows 7
3 28 (20.90%) Windows Server 2008
4 25 (18.66%) Windows XP
5 23 (17.16%) UNIX
6 21 (15.67%) Linux
7 19 (14.18%) Windows Server 2003
8 6 (4.48%) Mac OS
9 5 (3.73%) Mac OS X
9 5 (3.73%) Windows 8
10 3 (2.24%) Android
10 3 (2.24%) Red Hat Enterprise Linux
10 3 (2.24%) Windows 2000
11 2 (1.49%) Windows Vista
11 2 (1.49%) Apple iOS
12 1 (0.75%) Windows Server 2012
12 1 (0.75%) Windows 2000 Server
12 1 (0.75%) Windows Mobile
Processes & Methodologies
1 29 (21.64%) ITIL
2 8 (5.97%) PRINCE2
3 7 (5.22%) Change Management
4 5 (3.73%) Service Delivery
4 5 (3.73%) Problem Management
4 5 (3.73%) Time Management
5 4 (2.99%) Migration
5 4 (2.99%) Stakeholder Management
5 4 (2.99%) SOA
5 4 (2.99%) Configuration Management
5 4 (2.99%) Capacity Management
6 3 (2.24%) ITIL V3
6 3 (2.24%) E-Commerce
6 3 (2.24%) Service Management
6 3 (2.24%) Business Intelligence
6 3 (2.24%) ETRM
6 3 (2.24%) User Acceptance Testing
6 3 (2.24%) Business Continuity
7 2 (1.49%) Asset Management
7 2 (1.49%) Data Analysis
Programming Languages
1 42 (31.34%) SQL
2 15 (11.19%) Java
3 12 (8.96%) PL/SQL
4 11 (8.21%) Perl
5 10 (7.46%) PowerShell
6 9 (6.72%) PHP
6 9 (6.72%) JavaScript
6 9 (6.72%) Python
7 8 (5.97%) C#
8 7 (5.22%) C++
8 7 (5.22%) C
9 6 (4.48%) VB.NET
9 6 (4.48%) Ruby
10 4 (2.99%) ActionScript 2.0
10 4 (2.99%) ActionScript
11 3 (2.24%) VBA
11 3 (2.24%) VB
12 2 (1.49%) R
12 2 (1.49%) Tcl
12 2 (1.49%) T-SQL
Qualifications
1 12 (8.96%) Degree
2 9 (6.72%) Microsoft Certification
3 8 (5.97%) Security Cleared
4 6 (4.48%) PRINCE2 Certification
4 6 (4.48%) MCP
5 5 (3.73%) MCSA
5 5 (3.73%) ITIL Foundation Certificate
6 4 (2.99%) MOS
7 3 (2.24%) MCSE
7 3 (2.24%) MCITP
7 3 (2.24%) ITIL Certification
8 2 (1.49%) A+ Certification
8 2 (1.49%) VMware Certified Professional (VCP)
8 2 (1.49%) SC Cleared
9 1 (0.75%) VCP5
9 1 (0.75%) PMI Certification
9 1 (0.75%) CCVP
9 1 (0.75%) CCNA
9 1 (0.75%) Cisco Certification
9 1 (0.75%) HND
Quality Assurance & Compliance
1 11 (8.21%) SLA
System Software
1 48 (35.82%) Active Directory
2 23 (17.16%) VMware Infrastructure
3 7 (5.22%) XenApp
4 4 (2.99%) VMware ESX
5 3 (2.24%) Hyper-V
6 2 (1.49%) Terminal Services
6 2 (1.49%) XenDesktop
6 2 (1.49%) vSphere
7 1 (0.75%) vCloud
7 1 (0.75%) VMware Server
Systems Management
1 14 (10.45%) SCCM
2 3 (2.24%) Control-M
3 2 (1.49%) CA SiteMinder
3 2 (1.49%) ARCserve
4 1 (0.75%) Norton AntiVirus
4 1 (0.75%) Backup Exec
4 1 (0.75%) WSUS
Vendors
1 59 (44.03%) Microsoft
2 33 (24.63%) Citrix
3 28 (20.90%) VMware
4 22 (16.42%) Oracle
5 11 (8.21%) Cisco
6 9 (6.72%) Kaspersky
7 8 (5.97%) SolarWinds
8 7 (5.22%) IBM
8 7 (5.22%) Remedy
9 6 (4.48%) Apple
10 5 (3.73%) ION Trading
11 4 (2.99%) Reuters
11 4 (2.99%) Bloomberg
11 4 (2.99%) Sophos
11 4 (2.99%) Dell
12 3 (2.24%) HP
12 3 (2.24%) Avaya
12 3 (2.24%) Sage
12 3 (2.24%) TIBCO
12 3 (2.24%) Siemens
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £15.00 - £20.00 per hour
Posted: 24 days ago