The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 340 363 292
Rank change year-on-year
+23 -71
Contract jobs requiring a Technical Support 46 38 80
As % of all contract IT jobs located in London 0.22% 0.17% 0.41%
As % of the Job Titles category 0.24% 0.19% 0.44%
Number of daily rates quoted 29 17 47
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £200 £350
Average daily rate % change year-on-year
+62.50% -42.85%
90% offered a daily rate of more than £197 £150 £196
10% offered a daily rate of more than £550 £450 £400
UK excluding London average daily rate £300 £228 £220
% change year-on-year
+31.86% +3.40%
Number of hourly rates quoted 3 4 11
Average hourly rate £22.50 £17.50 £20.00
Average hourly rate % change year-on-year
+28.57% -12.50%
UK excluding London average hourly rate £13.25 £12.88 £17.50
% change year-on-year
+2.91% -26.42%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19129 20370 18381
As % of all contract IT jobs located in London 92.49% 93.18% 93.30%
Number of daily rates quoted 13552 13895 12393
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 316 377 506
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.75 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 28 January 2015.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 28 January 2015.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 9 £471 +50.80% 15
Kingston Upon Thames - 1 £225 -
Sidcup - - - -
Teddington - - - -
Twickenham - - - -
Wembley - - - -
Bromley - - - -
Carshalton - - - -
Harrow - - - -
Hayes - - - -
Ilford - - - -
Canary Wharf - - - -
Wimbledon - - - -
Chiswick - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 28 January 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 57 (49.14%) Windows
2 39 (33.62%) Microsoft
3 28 (24.14%) Linux
3 28 (24.14%) ITIL
3 28 (24.14%) Windows 7
4 27 (23.28%) MS Office
4 27 (23.28%) Active Directory
5 26 (22.41%) UNIX
6 25 (21.55%) SQL
7 24 (20.69%) Finance
8 22 (18.97%) TCP/IP
9 21 (18.10%) MS Exchange
10 19 (16.38%) Windows XP
10 19 (16.38%) Oracle
11 18 (15.52%) Banking
12 15 (12.93%) MS Excel
12 15 (12.93%) Cisco
12 15 (12.93%) VMware
13 14 (12.07%) VMware Infrastructure
14 13 (11.21%) Degree
14 13 (11.21%) Blackberry
14 13 (11.21%) Analytical Skills
15 12 (10.34%) Windows Server 2008
15 12 (10.34%) IBM
15 12 (10.34%) DNS
15 12 (10.34%) Solaris
15 12 (10.34%) FIX Protocol
16 11 (9.48%) Investment Banking
16 11 (9.48%) LAN
16 11 (9.48%) HTTP

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 28 January 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (18.10%) MS Exchange
2 11 (9.48%) Exchange Server 2010
3 8 (6.90%) IIS
4 7 (6.03%) Exchange Server 2007
4 7 (6.03%) SharePoint
5 6 (5.17%) WebSphere
6 4 (3.45%) Blackberry Enterprise Server
6 4 (3.45%) Tomcat
6 4 (3.45%) WebSphere Application Server
6 4 (3.45%) IBM HTTP Server
7 3 (2.59%) Exchange Server 2013
7 3 (2.59%) SharePoint 2010
7 3 (2.59%) IBM Notes
8 2 (1.72%) Apache
9 1 (0.86%) SharePoint 2013
9 1 (0.86%) Lync
9 1 (0.86%) Node.js
9 1 (0.86%) Exchange Server 2000
9 1 (0.86%) Exchange Server 2003
9 1 (0.86%) SharePoint Server
Applications
1 27 (23.28%) MS Office
2 15 (12.93%) MS Excel
3 3 (2.59%) MS PowerPoint
4 2 (1.72%) AutoCAD
4 2 (1.72%) Spreadsheet
4 2 (1.72%) Adobe Illustrator
5 1 (0.86%) Final Cut Pro
5 1 (0.86%) S-PLUS
5 1 (0.86%) MS Visio
Business Applications
1 3 (2.59%) Summit
2 2 (1.72%) Agresso
2 2 (1.72%) ION MarketView
3 1 (0.86%) IntelliMatch
3 1 (0.86%) ResourceLink
3 1 (0.86%) Cognos Planning
3 1 (0.86%) BusinessWorks
Cloud Services
1 3 (2.59%) IaaS
2 2 (1.72%) Google Apps
Communications & Networking
1 22 (18.97%) TCP/IP
2 12 (10.34%) DNS
3 11 (9.48%) LAN
3 11 (9.48%) HTTP
4 9 (7.76%) WAN
5 8 (6.90%) DHCP
6 6 (5.17%) SAN
6 6 (5.17%) Firewall
6 6 (5.17%) Wireless
7 5 (4.31%) VoIP
7 5 (4.31%) VPN
8 4 (3.45%) Intranet
8 4 (3.45%) Internet
8 4 (3.45%) IP Telephony
9 3 (2.59%) Multicast
9 3 (2.59%) VLAN
9 3 (2.59%) Cisco IOS
9 3 (2.59%) SNMP
9 3 (2.59%) TACACS
10 2 (1.72%) 3G
Database & Business Intelligence
1 8 (6.90%) SQL Server
2 4 (3.45%) DB2
3 3 (2.59%) Relational Database
3 3 (2.59%) PowerMart
3 3 (2.59%) Data Warehouse
4 2 (1.72%) Informix
4 2 (1.72%) SQL Server 2008
5 1 (0.86%) MongoDB
5 1 (0.86%) NoSQL
5 1 (0.86%) MySQL
5 1 (0.86%) RDBMS
Development Applications
1 3 (2.59%) Visual Studio
2 2 (1.72%) Oracle APEX
2 2 (1.72%) JIRA
3 1 (0.86%) SQL Server Management Studio (SSMS)
3 1 (0.86%) Team Foundation Server
3 1 (0.86%) VSS/SourceSafe
General
1 24 (20.69%) Finance
2 18 (15.52%) Banking
3 11 (9.48%) Investment Banking
4 9 (7.76%) Front Office
5 6 (5.17%) Telecoms
6 2 (1.72%) Law
6 2 (1.72%) Financial Institution
7 1 (0.86%) Back Office
7 1 (0.86%) Marketing
7 1 (0.86%) Mandarin Language
7 1 (0.86%) Japanese Language
7 1 (0.86%) Norwegian Language
7 1 (0.86%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (10.34%) FIX Protocol
2 4 (3.45%) WebSphere MQ
2 4 (3.45%) Middleware
2 4 (3.45%) RESTful
3 3 (2.59%) OAuth2
3 3 (2.59%) OpenID
3 3 (2.59%) Rendezvous
4 2 (1.72%) FpML
4 2 (1.72%) CSS
4 2 (1.72%) Web Services
4 2 (1.72%) XML
4 2 (1.72%) XSLT
4 2 (1.72%) HTML
4 2 (1.72%) Software Packaging
4 2 (1.72%) WebSphere Message Broker
4 2 (1.72%) JSON
4 2 (1.72%) Application Packaging
4 2 (1.72%) OAuth
4 2 (1.72%) iOS SDK
5 1 (0.86%) jQuery
Miscellaneous
1 13 (11.21%) Blackberry
1 13 (11.21%) Analytical Skills
2 10 (8.62%) Computer Science
3 3 (2.59%) Mobile App
3 3 (2.59%) SWIFT
3 3 (2.59%) iPad
3 3 (2.59%) Equities
3 3 (2.59%) Video Conferencing
3 3 (2.59%) Foreign Exchange (FX)
3 3 (2.59%) PMI
4 2 (1.72%) Derivative
4 2 (1.72%) Fixed Income
4 2 (1.72%) Clustering
4 2 (1.72%) GIS
4 2 (1.72%) iPhone
5 1 (0.86%) Learning Management System
5 1 (0.86%) Handset
5 1 (0.86%) Client/Server
Operating Systems
1 57 (49.14%) Windows
2 28 (24.14%) Linux
2 28 (24.14%) Windows 7
3 26 (22.41%) UNIX
4 19 (16.38%) Windows XP
5 12 (10.34%) Windows Server 2008
5 12 (10.34%) Solaris
6 11 (9.48%) Windows Server 2003
7 6 (5.17%) Android
7 6 (5.17%) Windows 8
7 6 (5.17%) Windows Server 2012
8 5 (4.31%) Mac OS
8 5 (4.31%) Apple iOS
9 4 (3.45%) Mac OS X
9 4 (3.45%) AIX
10 2 (1.72%) Windows Vista
11 1 (0.86%) Windows 2000 Server
11 1 (0.86%) Red Hat Enterprise Linux
Processes & Methodologies
1 28 (24.14%) ITIL
2 9 (7.76%) Service Management
3 6 (5.17%) CRM
3 6 (5.17%) E-Commerce
3 6 (5.17%) Service Delivery
4 5 (4.31%) Migration
5 4 (3.45%) Project Management
5 4 (3.45%) Change Management
5 4 (3.45%) Risk Management
5 4 (3.45%) Android Development
5 4 (3.45%) iOS Development
6 3 (2.59%) Network Management
6 3 (2.59%) Stakeholder Management
6 3 (2.59%) Incident Management
6 3 (2.59%) Problem Management
6 3 (2.59%) Load Balancing
7 2 (1.72%) PRINCE
7 2 (1.72%) CAD
7 2 (1.72%) Configuration Management
7 2 (1.72%) PRINCE2
Programming Languages
1 25 (21.55%) SQL
2 11 (9.48%) Java
3 9 (7.76%) Perl
4 6 (5.17%) PowerShell
5 4 (3.45%) PHP
5 4 (3.45%) JavaScript
6 3 (2.59%) VBScript
6 3 (2.59%) VBA
7 2 (1.72%) Shell Script
8 1 (0.86%) Ruby
8 1 (0.86%) C#
8 1 (0.86%) VB
8 1 (0.86%) Python
Qualifications
1 13 (11.21%) Degree
2 10 (8.62%) Microsoft Certification
3 6 (5.17%) ITIL Foundation Certificate
4 5 (4.31%) VMware Certified Professional (VCP)
5 4 (3.45%) Security Cleared
6 3 (2.59%) VCP5
6 3 (2.59%) MCSE
6 3 (2.59%) A+ Certification
6 3 (2.59%) PMI Certification
7 2 (1.72%) PRINCE2 Certification
7 2 (1.72%) MCP
7 2 (1.72%) SC Cleared
7 2 (1.72%) MCITP
8 1 (0.86%) MCDST
8 1 (0.86%) MCSA
8 1 (0.86%) CCNA
8 1 (0.86%) Cisco Certification
Quality Assurance & Compliance
1 7 (6.03%) SLA
2 2 (1.72%) COBIT
3 1 (0.86%) QA
System Software
1 27 (23.28%) Active Directory
2 14 (12.07%) VMware Infrastructure
3 4 (3.45%) Hyper-V
4 3 (2.59%) VMware ESX
5 2 (1.72%) Microsoft Virtual Server
5 2 (1.72%) Citrix Presentation Server
6 1 (0.86%) XenApp
6 1 (0.86%) vSphere
6 1 (0.86%) VirtualBox
6 1 (0.86%) Terminal Services
Systems Management
1 7 (6.03%) Control-M
2 5 (4.31%) Backup Exec
2 5 (4.31%) SCCM
3 3 (2.59%) Cisco Prime
3 3 (2.59%) NetBackup
3 3 (2.59%) Netcool
4 2 (1.72%) ARCserve
4 2 (1.72%) Norton AntiVirus
4 2 (1.72%) SCOM
4 2 (1.72%) WSUS
5 1 (0.86%) SCOrch
5 1 (0.86%) Opscode Chef
5 1 (0.86%) Puppet
5 1 (0.86%) ZENworks
Vendors
1 39 (33.62%) Microsoft
2 19 (16.38%) Oracle
3 15 (12.93%) Cisco
3 15 (12.93%) VMware
4 12 (10.34%) IBM
5 6 (5.17%) Citrix
6 5 (4.31%) McAfee
6 5 (4.31%) Fidessa
7 4 (3.45%) EMC
7 4 (3.45%) TIBCO
7 4 (3.45%) Remedy
7 4 (3.45%) Google
8 3 (2.59%) F5
8 3 (2.59%) MKS
8 3 (2.59%) Symantec
8 3 (2.59%) Lotus
8 3 (2.59%) CheckPoint
8 3 (2.59%) Adobe
8 3 (2.59%) Informatica
8 3 (2.59%) NetApp
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