The first table below looks at the demand for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 329 331 307
Rank change year-on-year
+2 -24
Contract jobs requiring a Technical Support 58 87 126
As % of all contract IT jobs located in London 0.264% 0.318% 0.411%
As % of the Job Titles category 0.286% 0.344% 0.444%
Number of daily rates quoted 25 47 78
Average daily rate £325 £250 £350
Average daily rate % change year-on-year
+30.00% -28.57%
90% offered a daily rate of more than £143 £150 £180
10% offered a daily rate of more than £494 £460 £483
UK excluding London average daily rate £175 £238 £225
% change year-on-year
-26.31% +5.55%
Number of hourly rates quoted 8 10 15
Average hourly rate £18.48 £19.00 £16.50
Average hourly rate % change year-on-year
-2.73% +15.15%
90% offered a hourly rate of more than £14.80 £13.00 £10.90
10% offered a hourly rate of more than £34.67 £35.70 £33.00
UK excluding London average hourly rate £13.50 £15.00 £16.50
% change year-on-year
-10.00% -9.09%
All Job Titles
London
Contract IT job ads with a match in the
Job Titles category
20276 25280 28359
As % of all contract IT jobs located in London 92.19% 92.47% 92.55%
Number of daily rates quoted 13665 16302 18233
Average daily rate £450 £440 £475
Average daily rate % change year-on-year
+2.27% -7.36%
90% offered a daily rate of more than £275 £275 £300
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 454 629 676
Average hourly rate £20.00 £20.00 £20.00
90% offered a hourly rate of more than £12.50 £12.50 £12.45
10% offered a hourly rate of more than £47.50 £41.00 £47.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Technical Support
England

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support across the London region as a proportion of the total demand within the Job Titles category.

London Technical Support Jobs Demand Trend

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

London Technical Support Daily Rate Trend

Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 22 May 2013.

London Technical Support Daily Rate Histogram

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

London Technical Support Hourly Rate Trend

Technical Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 22 May 2013.

London Technical Support Hourly Rate Histogram

Technical Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
City of London +2 13 £449 +88.94%
Bromley - 1 £475 -
Hayes - 1 - -
Kingston Upon Thames - 1 - -
Uxbridge - 1 - -
Wembley - 1 - -
Technical Support
England

Technical Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 53 (41.09%) Windows
2 39 (30.23%) Active Directory
3 38 (29.46%) Microsoft
4 36 (27.91%) Finance
5 29 (22.48%) SQL
6 24 (18.60%) MS Office
7 21 (16.28%) VMware
8 20 (15.50%) SQL Server
8 20 (15.50%) Citrix
9 19 (14.73%) Windows 7
10 18 (13.95%) MS Excel
10 18 (13.95%) MS Exchange
11 17 (13.18%) Windows XP
11 17 (13.18%) Banking
11 17 (13.18%) Windows Server 2008
12 15 (11.63%) TCP/IP
13 14 (10.85%) ITIL
13 14 (10.85%) Windows Server 2003
14 13 (10.08%) HP
15 12 (9.302%) Oracle
15 12 (9.302%) Linux
16 11 (8.527%) VPN
17 10 (7.752%) LAN
17 10 (7.752%) VBA
17 10 (7.752%) Blackberry
17 10 (7.752%) XenApp
18 9 (6.977%) Microsoft Certification
18 9 (6.977%) NetApp
19 8 (6.202%) SAN
19 8 (6.202%) Symantec

Technical Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (5.426%) .NET
2 6 (4.651%) XML
3 3 (2.326%) Middleware
3 3 (2.326%) HTML
4 2 (1.550%) COM
4 2 (1.550%) XML Messaging
4 2 (1.550%) Application Packaging
5 1 (0.775%) Murex MxML
5 1 (0.775%) ISPF
5 1 (0.775%) .NET Framework
5 1 (0.775%) WebSphere
5 1 (0.775%) FpML
5 1 (0.775%) XHTML
5 1 (0.775%) CSS
5 1 (0.775%) JSP
5 1 (0.775%) Struts
5 1 (0.775%) ASP
5 1 (0.775%) ASP.NET
Application Platforms
1 18 (13.95%) MS Exchange
2 8 (6.202%) SharePoint
2 8 (6.202%) Exchange Server 2007
3 7 (5.426%) Exchange Server 2010
4 4 (3.101%) IIS
4 4 (3.101%) Lotus Notes
4 4 (3.101%) Blackberry Enterprise Server
5 3 (2.326%) Exchange Server 2003
6 2 (1.550%) BizTalk Server
6 2 (1.550%) Oracle Workflow
7 1 (0.775%) Exchange Server 2013
7 1 (0.775%) Lync
7 1 (0.775%) GroupWise
7 1 (0.775%) MTS
7 1 (0.775%) Lotus Domino
7 1 (0.775%) SAS
7 1 (0.775%) WebSphere Application Server
7 1 (0.775%) WebLogic
Applications
1 24 (18.60%) MS Office
2 18 (13.95%) MS Excel
3 1 (0.775%) MS Visio
Business Applications
1 4 (3.101%) Endur
1 4 (3.101%) ZaiNet
1 4 (3.101%) Sage 1000
1 4 (3.101%) Aligne
2 3 (2.326%) Oracle EBS R12
2 3 (2.326%) Oracle EBS
3 1 (0.775%) 3000 Xtra
3 1 (0.775%) Dynamics NAV
3 1 (0.775%) RMDS
3 1 (0.775%) Oracle Financials
Communications & Networking
1 15 (11.63%) TCP/IP
2 11 (8.527%) VPN
3 10 (7.752%) LAN
4 8 (6.202%) SAN
4 8 (6.202%) DNS
4 8 (6.202%) DHCP
5 7 (5.426%) Firewall
6 4 (3.101%) WAN
6 4 (3.101%) IP Telephony
6 4 (3.101%) VLAN
7 3 (2.326%) HTTP
7 3 (2.326%) Internet
7 3 (2.326%) VoIP
8 1 (0.775%) Network Security
8 1 (0.775%) Wireless
8 1 (0.775%) SNMP
8 1 (0.775%) CTI
8 1 (0.775%) Intranet
8 1 (0.775%) Ethernet
8 1 (0.775%) FTP
Database & Business Intelligence
1 20 (15.50%) SQL Server
2 4 (3.101%) SQL Server 2005
2 4 (3.101%) SQL Server 2008
3 3 (2.326%) SQLPlus
4 2 (1.550%) Data Warehouse
5 1 (0.775%) SQL Server Analysis Services
5 1 (0.775%) Data Mart
5 1 (0.775%) SQL Server Integration Services
5 1 (0.775%) Microsoft Analysis Services
5 1 (0.775%) SQL Server Reporting Services
5 1 (0.775%) Oracle 11g
5 1 (0.775%) Oracle 10g
5 1 (0.775%) Oracle Reports
5 1 (0.775%) Crystal Reports
Development Applications
1 1 (0.775%) Team Foundation Server
1 1 (0.775%) JDeveloper
1 1 (0.775%) Oracle Forms
1 1 (0.775%) Visual Studio
General
1 36 (27.91%) Finance
2 17 (13.18%) Banking
3 7 (5.426%) Investment Banking
4 5 (3.876%) German Language
5 4 (3.101%) Telecoms
5 4 (3.101%) Law
6 2 (1.550%) Financial Institution
6 2 (1.550%) Legal
6 2 (1.550%) Advertising
6 2 (1.550%) Front Office
6 2 (1.550%) Portuguese Language
6 2 (1.550%) Spanish Language
7 1 (0.775%) Music
7 1 (0.775%) Wholesale Banking
7 1 (0.775%) Retail
7 1 (0.775%) French Language
7 1 (0.775%) Marketing
7 1 (0.775%) Local Government
7 1 (0.775%) Games
Miscellaneous
1 10 (7.752%) Blackberry
2 5 (3.876%) Management Information System
3 4 (3.101%) Derivative
3 4 (3.101%) SWIFT
4 3 (2.326%) iPhone
4 3 (2.326%) Fat Client
4 3 (2.326%) Clustering
4 3 (2.326%) NHS
4 3 (2.326%) Thin Client
5 2 (1.550%) Foreign Exchange (FX)
5 2 (1.550%) Computer Science
5 2 (1.550%) iPad
5 2 (1.550%) Video Conferencing
5 2 (1.550%) Data Integration
6 1 (0.775%) Mobile App
6 1 (0.775%) Social Media
6 1 (0.775%) Smartphone
6 1 (0.775%) Blog
6 1 (0.775%) Social Network
6 1 (0.775%) Data Protection Act
Operating Systems
1 53 (41.09%) Windows
2 19 (14.73%) Windows 7
3 17 (13.18%) Windows XP
3 17 (13.18%) Windows Server 2008
4 14 (10.85%) Windows Server 2003
5 12 (9.302%) Linux
6 7 (5.426%) UNIX
7 6 (4.651%) Windows 2000
8 4 (3.101%) Solaris
8 4 (3.101%) SUSE
9 3 (2.326%) Android
9 3 (2.326%) Mac OS X
10 2 (1.550%) Windows Vista
11 1 (0.775%) Windows 2000 Server
11 1 (0.775%) Windows Server 2012
11 1 (0.775%) Apple iOS
11 1 (0.775%) Windows Mobile
11 1 (0.775%) NetWare
Processes & Methodologies
1 14 (10.85%) ITIL
2 7 (5.426%) Disaster Recovery
2 7 (5.426%) Migration
3 6 (4.651%) Project Management
3 6 (4.651%) Problem Management
3 6 (4.651%) Time Management
4 5 (3.876%) Operations Management
5 4 (3.101%) Business Continuity
5 4 (3.101%) Risk Management
5 4 (3.101%) Service Management
5 4 (3.101%) Service Delivery
5 4 (3.101%) Fund Management
5 4 (3.101%) Data Analysis
6 3 (2.326%) Change Control
6 3 (2.326%) Root Cause Analysis
6 3 (2.326%) Incident Management
6 3 (2.326%) CRM
6 3 (2.326%) E-Commerce
7 2 (1.550%) PRINCE2
7 2 (1.550%) Configuration Management
Programming Languages
1 29 (22.48%) SQL
2 10 (7.752%) VBA
3 5 (3.876%) Bash shell
3 5 (3.876%) C#
3 5 (3.876%) Java
4 4 (3.101%) PL/SQL
5 3 (2.326%) VB
5 3 (2.326%) VB.NET
6 2 (1.550%) JavaScript
7 1 (0.775%) ActionScript 2.0
7 1 (0.775%) VB6
7 1 (0.775%) REXX
7 1 (0.775%) C
7 1 (0.775%) VBScript
7 1 (0.775%) ActionScript
Qualifications
1 9 (6.977%) Microsoft Certification
2 5 (3.876%) Degree
2 5 (3.876%) MCP
3 4 (3.101%) MCSE
3 4 (3.101%) Security Cleared
4 3 (2.326%) VMware Certified Professional (VCP)
4 3 (2.326%) CCNA
4 3 (2.326%) Cisco Certification
5 2 (1.550%) MCSA
5 2 (1.550%) PRINCE2 Certification
5 2 (1.550%) ITIL Certification
5 2 (1.550%) VCP4
5 2 (1.550%) VCP5
5 2 (1.550%) SC Cleared
6 1 (0.775%) BC Cleared
6 1 (0.775%) CCA
6 1 (0.775%) Citrix Certification
6 1 (0.775%) CCEA
Quality Assurance & Compliance
1 4 (3.101%) QA
2 2 (1.550%) SLA
System Software
1 39 (30.23%) Active Directory
2 10 (7.752%) XenApp
3 8 (6.202%) VMware Infrastructure
4 7 (5.426%) XenDesktop
5 6 (4.651%) VMware ESX
5 6 (4.651%) vSphere
6 3 (2.326%) Hyper-V
6 3 (2.326%) Microsoft App-V
7 2 (1.550%) VMware Workstation
8 1 (0.775%) Terminal Server
Systems Management
1 7 (5.426%) Backup Exec
2 6 (4.651%) HP SIM
3 4 (3.101%) Symantec Enterprise Vault
4 3 (2.326%) SCCM
5 2 (1.550%) WSUS
6 1 (0.775%) MIMEsweeper
Vendors
1 38 (29.46%) Microsoft
2 21 (16.28%) VMware
3 20 (15.50%) Citrix
4 13 (10.08%) HP
5 12 (9.302%) Oracle
6 9 (6.977%) NetApp
7 8 (6.202%) Symantec
8 6 (4.651%) OpenLink
8 6 (4.651%) Cisco
9 5 (3.876%) Lotus
9 5 (3.876%) Sage
10 4 (3.101%) SunGard
11 3 (2.326%) Trayport
11 3 (2.326%) Speakerbus
11 3 (2.326%) Intel
11 3 (2.326%) Bloomberg
12 2 (1.550%) Reuters
12 2 (1.550%) CheckPoint
12 2 (1.550%) Juniper
12 2 (1.550%) ProCurve
Central London / West End
Technical Support Analyst VMware; Citrix XenApp; Active Directory (group policies); Server 2008... Our client are currently migration from Novel to Microsoft and require an experience Technical Support Analyst...
Lucid Support Services
Rate: Competitive Market Rates
Posted: 17 May 2013
City of London
In particular, someone who has been in 2nd-line or 3rd line support for at least 3 years, and has undertaken some in-depth (project style) workExperience Required...
Claremont Consulting
Rate: Negotiable
Posted: 9 May 2013