The first table below looks at the demand for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 345 337 331
Rank change year-on-year
-8 -6
Contract jobs requiring a Technical Support 67 52 92
As % of all contract IT jobs located in London 0.28% 0.24% 0.33%
As % of the Job Titles category 0.30% 0.26% 0.35%
Number of daily rates quoted 34 28 50
Average daily rate £313 £275 £313
Average daily rate % change year-on-year
+13.63% -12.00%
90% offered a daily rate of more than £180 £137 £147
10% offered a daily rate of more than £435 £450 £455
UK excluding London average daily rate £250 £170 £258
% change year-on-year
+47.05% -33.98%
Number of hourly rates quoted 11 7 9
Average hourly rate £17.50 £16.50 £17.00
Average hourly rate % change year-on-year
+6.06% -2.94%
90% offered a hourly rate of more than £16.00 £14.73 £13.00
10% offered a hourly rate of more than £31.50 £27.81 £20.40
UK excluding London average hourly rate £16.25 £13.73 £13.00
% change year-on-year
+18.35% +5.61%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22398 20052 25960
As % of all contract IT jobs located in London 92.58% 92.82% 92.64%
Number of daily rates quoted 15523 13588 16690
Average daily rate £425 £450 £448
Average daily rate % change year-on-year
-5.55% +0.55%
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 404 410 583
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £39.31 £45.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Technical Support
England

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 18 April 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 18 April 2014.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -9 13 £180 -34.54% 13
Canary Wharf - 3 - -
Kingston Upon Thames - 3 £313 -
Wimbledon - 2 £325 -
Uxbridge -2 1 £401 +78.00%
Chiswick - - - -
Twickenham - - - -
Harrow - - - - 2
Hayes - - - -
Hackney - - - -
Docklands, London - - - -
Ealing - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 57 (52.29%) Windows
2 39 (35.78%) Microsoft
3 35 (32.11%) MS Office
3 35 (32.11%) Finance
4 32 (29.36%) SQL
5 27 (24.77%) UNIX
6 26 (23.85%) Active Directory
7 25 (22.94%) Windows 7
8 23 (21.10%) ITIL
9 22 (20.18%) MS Excel
10 20 (18.35%) Linux
11 19 (17.43%) SQL Server
12 17 (15.60%) Oracle
13 15 (13.76%) Windows XP
13 15 (13.76%) Citrix
14 14 (12.84%) Blackberry
14 14 (12.84%) Java
14 14 (12.84%) Degree
15 13 (11.93%) MS Exchange
15 13 (11.93%) Windows Server 2008
16 11 (10.09%) LAN
16 11 (10.09%) XML
16 11 (10.09%) VMware
17 10 (9.17%) Banking
17 10 (9.17%) .NET
17 10 (9.17%) WAN
17 10 (9.17%) Middleware
18 9 (8.26%) SharePoint
18 9 (8.26%) HTML
18 9 (8.26%) C

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (11.93%) MS Exchange
2 9 (8.26%) SharePoint
3 7 (6.42%) Lync
4 6 (5.50%) ColdFusion
5 5 (4.59%) IIS
5 5 (4.59%) Exchange Server 2010
6 4 (3.67%) Exchange Server 2007
7 3 (2.75%) Blackberry Enterprise Server
7 3 (2.75%) SAS
7 3 (2.75%) Apache
8 2 (1.83%) Exchange Server 2003
8 2 (1.83%) WebSphere
8 2 (1.83%) MQSeries
8 2 (1.83%) Lotus Domino
8 2 (1.83%) BizTalk Server
9 1 (0.92%) IBM Notes
9 1 (0.92%) MTS
9 1 (0.92%) Office Communications Server
9 1 (0.92%) Oracle Application Server
9 1 (0.92%) SharePoint 2010
Applications
1 35 (32.11%) MS Office
2 22 (20.18%) MS Excel
3 2 (1.83%) MS PowerPoint
3 2 (1.83%) InDesign
3 2 (1.83%) Photoshop
4 1 (0.92%) Acrobat
Business Applications
1 7 (6.42%) RMDS
2 5 (4.59%) Oracle EBS R12
3 4 (3.67%) Oracle General Ledger
3 4 (3.67%) Oracle Payables
3 4 (3.67%) Oracle Cash Management
3 4 (3.67%) Oracle Assets
3 4 (3.67%) Oracle EBS
4 3 (2.75%) Endur
4 3 (2.75%) Oracle Internet Expenses
4 3 (2.75%) Oracle iProcurement
4 3 (2.75%) Aligne
5 2 (1.83%) ION MarketView
5 2 (1.83%) Oracle Procure-to-Pay
5 2 (1.83%) ZaiNet
5 2 (1.83%) Oracle Payroll
6 1 (0.92%) Oracle 11i
6 1 (0.92%) Oracle Financials
6 1 (0.92%) Oracle Receivables
Cloud Services
1 4 (3.67%) Office 365
2 2 (1.83%) SaaS
3 1 (0.92%) Amazon AWS
Communications & Networking
1 11 (10.09%) LAN
2 10 (9.17%) WAN
3 8 (7.34%) HTTP
4 7 (6.42%) TCP/IP
4 7 (6.42%) Firewall
5 5 (4.59%) Internet
6 4 (3.67%) VPN
7 3 (2.75%) FTP
7 3 (2.75%) SAN
7 3 (2.75%) Wi-Fi
8 2 (1.83%) IP Telephony
8 2 (1.83%) LDAP
8 2 (1.83%) DNS
9 1 (0.92%) SSL
9 1 (0.92%) Intranet
9 1 (0.92%) 3G
9 1 (0.92%) ADSL
9 1 (0.92%) SMTP
9 1 (0.92%) VoIP
9 1 (0.92%) Wireless
Database & Business Intelligence
1 19 (17.43%) SQL Server
2 5 (4.59%) SQL Server Reporting Services
2 5 (4.59%) SQL Server 2008
3 4 (3.67%) SQL Server 2005
3 4 (3.67%) SQL Server Integration Services
4 3 (2.75%) RDBMS
4 3 (2.75%) Oracle Database 10g
4 3 (2.75%) SQLPlus
4 3 (2.75%) MS Access
4 3 (2.75%) Relational Database
4 3 (2.75%) Oracle Database
5 2 (1.83%) InterSystems Cache
5 2 (1.83%) SAS Enterprise Guide
5 2 (1.83%) Oracle Database 11g
5 2 (1.83%) Crystal Reports
6 1 (0.92%) SQL Server 2000
6 1 (0.92%) OLAP
6 1 (0.92%) MySQL
6 1 (0.92%) Data Warehouse
6 1 (0.92%) Oracle Reports
Development Applications
1 2 (1.83%) Visual Studio
2 1 (0.92%) Oracle Forms
General
1 35 (32.11%) Finance
2 10 (9.17%) Banking
3 8 (7.34%) Financial Institution
4 7 (6.42%) Front Office
4 7 (6.42%) Legal
4 7 (6.42%) Marketing
5 5 (4.59%) Retail
6 3 (2.75%) Back Office
6 3 (2.75%) Law
6 3 (2.75%) Telecoms
7 2 (1.83%) International Banking
8 1 (0.92%) French Language
8 1 (0.92%) German Language
8 1 (0.92%) Italian Language
8 1 (0.92%) Japanese Language
8 1 (0.92%) Spanish Language
8 1 (0.92%) Retail Banking
Libraries, Frameworks & Software Standards
1 11 (10.09%) XML
2 10 (9.17%) .NET
2 10 (9.17%) Middleware
3 9 (8.26%) HTML
3 9 (8.26%) Web Services
4 7 (6.42%) SOAP
4 7 (6.42%) REST
5 6 (5.50%) JSON
6 4 (3.67%) FIX Protocol
6 4 (3.67%) J2EE
7 3 (2.75%) JMS
8 2 (1.83%) WSDL
9 1 (0.92%) CSS
9 1 (0.92%) JSP
Miscellaneous
1 14 (12.84%) Blackberry
2 4 (3.67%) iPhone
3 3 (2.75%) Fixed Income
3 3 (2.75%) Smartphone
3 3 (2.75%) Derivative
3 3 (2.75%) FlexPod
4 2 (1.83%) Hedge funds
4 2 (1.83%) Visualisation
4 2 (1.83%) Management Information System
4 2 (1.83%) Foreign Exchange (FX)
5 1 (0.92%) Clustering
5 1 (0.92%) Replication
5 1 (0.92%) Computer Science
5 1 (0.92%) Credit Risk
5 1 (0.92%) Data Integration
5 1 (0.92%) Credit Derivative
5 1 (0.92%) Mobile App
5 1 (0.92%) Mobile Payment
5 1 (0.92%) Enterprise Storage
5 1 (0.92%) iPad
Operating Systems
1 57 (52.29%) Windows
2 27 (24.77%) UNIX
3 25 (22.94%) Windows 7
4 20 (18.35%) Linux
5 15 (13.76%) Windows XP
6 13 (11.93%) Windows Server 2008
7 8 (7.34%) Windows Server 2003
8 6 (5.50%) Windows 2000
9 4 (3.67%) Android
10 3 (2.75%) Windows 8
11 2 (1.83%) Windows Vista
11 2 (1.83%) AIX
11 2 (1.83%) Mac OS X
12 1 (0.92%) HPUX
12 1 (0.92%) Ubuntu
12 1 (0.92%) Windows Mobile
12 1 (0.92%) Windows Server 2012
12 1 (0.92%) Mac OS
12 1 (0.92%) Apple iOS
Processes & Methodologies
1 23 (21.10%) ITIL
2 9 (8.26%) Change Management
2 9 (8.26%) Problem Management
3 6 (5.50%) Disaster Recovery
4 5 (4.59%) Migration
4 5 (4.59%) Web Design
5 4 (3.67%) Cost-Benefit Analysis
5 4 (3.67%) Time Management
5 4 (3.67%) E-Commerce
6 3 (2.75%) Service Management
6 3 (2.75%) Service Delivery
6 3 (2.75%) Test Scripting
6 3 (2.75%) User Acceptance Testing
6 3 (2.75%) Asset Management
6 3 (2.75%) Root Cause Analysis
6 3 (2.75%) ETRM
7 2 (1.83%) Market Research
7 2 (1.83%) Database Tuning
7 2 (1.83%) Performance Tuning
7 2 (1.83%) Procure-to-pay
Programming Languages
1 32 (29.36%) SQL
2 14 (12.84%) Java
3 9 (8.26%) C
4 8 (7.34%) C#
4 8 (7.34%) JavaScript
4 8 (7.34%) Perl
4 8 (7.34%) PHP
5 7 (6.42%) Python
5 7 (6.42%) PL/SQL
5 7 (6.42%) C++
6 6 (5.50%) Ruby
6 6 (5.50%) VB.NET
7 5 (4.59%) VBA
8 4 (3.67%) PowerShell
9 2 (1.83%) ActionScript 2.0
9 2 (1.83%) LotusScript
9 2 (1.83%) ActionScript
9 2 (1.83%) VB
9 2 (1.83%) Tcl
10 1 (0.92%) T-SQL
Qualifications
1 14 (12.84%) Degree
2 8 (7.34%) MCSE
2 8 (7.34%) Microsoft Certification
3 5 (4.59%) MCP
4 4 (3.67%) ITIL Certification
5 2 (1.83%) MCSA
5 2 (1.83%) Postgraduate
6 1 (0.92%) CCNA
6 1 (0.92%) A+ Certification
6 1 (0.92%) Cisco Certification
6 1 (0.92%) SC Cleared
6 1 (0.92%) Security Cleared
6 1 (0.92%) MCITP
Quality Assurance & Compliance
1 1 (0.92%) SLA
System Software
1 26 (23.85%) Active Directory
2 5 (4.59%) VMware ESX
2 5 (4.59%) VMware Infrastructure
3 3 (2.75%) XenApp
4 1 (0.92%) Terminal Services
4 1 (0.92%) VMware Server
4 1 (0.92%) vSphere
Systems Management
1 2 (1.83%) SCCM
2 1 (0.92%) MOM
2 1 (0.92%) MAILsweeper
2 1 (0.92%) Symantec Endpoint Protection
Vendors
1 39 (35.78%) Microsoft
2 17 (15.60%) Oracle
3 15 (13.76%) Citrix
4 11 (10.09%) VMware
5 7 (6.42%) Cisco
6 5 (4.59%) Apple
7 3 (2.75%) Adobe
7 3 (2.75%) Bloomberg
7 3 (2.75%) Civica
8 2 (1.83%) ION Trading
8 2 (1.83%) BT
8 2 (1.83%) JBoss
8 2 (1.83%) Reuters
8 2 (1.83%) Lotus
8 2 (1.83%) HP
9 1 (0.92%) Dell
9 1 (0.92%) SunGard
9 1 (0.92%) Sun
9 1 (0.92%) Red Hat
9 1 (0.92%) Siemens
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