The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 352 365 299
Rank change year-on-year
+13 -66
Contract jobs requiring a Technical Support 68 69 108
As % of all contract IT jobs located in London 0.28% 0.27% 0.42%
As % of the Job Titles category 0.30% 0.30% 0.45%
Number of daily rates quoted 37 32 50
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £375 £261
Average daily rate % change year-on-year
-40.00% +43.54%
90% offered a daily rate of more than £120 £165 £160
10% offered a daily rate of more than £446 £525 £453
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 13 6 13
Average hourly rate £14.50 £13.75 £17.25
Average hourly rate % change year-on-year
+5.45% -20.28%
90% offered a hourly rate of more than £11.70 £11.50 £11.80
10% offered a hourly rate of more than £20.80 £108.50 £25.00
UK excluding London average hourly rate £16.75 £14.00 £12.50
% change year-on-year
+19.64% +12.00%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22591 23369 24032
As % of all contract IT jobs located in London 92.24% 92.98% 93.06%
Number of daily rates quoted 15618 16068 15796
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £273 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 430 438 616
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.00
10% offered a hourly rate of more than £44.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 19 September 2014.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 19 £253 -18.54% 17
Uxbridge - 3 £290 -
Kingston Upon Thames - 1 - -
Sidcup - - - -
Surbiton - - - -
Wembley - - - -
Croydon - - - -
Enfield - - - -
Greenford - - - -
Hounslow - - - -
Docklands, London - - - -
Canary Wharf - - - -
Greenwich - - - -
Hackney - - - -
Southwark - - - -
Wimbledon - - - -
Mayfair - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 82 (59.85%) Windows
2 56 (40.88%) Microsoft
3 52 (37.96%) MS Office
4 47 (34.31%) Active Directory
5 46 (33.58%) MS Exchange
6 44 (32.12%) Windows 7
7 40 (29.20%) SQL
8 37 (27.01%) Finance
9 33 (24.09%) Citrix
10 31 (22.63%) ITIL
11 28 (20.44%) MS Excel
11 28 (20.44%) Windows XP
11 28 (20.44%) VMware
12 27 (19.71%) Windows Server 2008
13 22 (16.06%) VMware Infrastructure
13 22 (16.06%) Exchange Server 2010
13 22 (16.06%) UNIX
14 21 (15.33%) Oracle
14 21 (15.33%) Windows Server 2003
15 20 (14.60%) Linux
16 18 (13.14%) TCP/IP
17 16 (11.68%) Exchange Server 2007
18 15 (10.95%) Blackberry
18 15 (10.95%) SQL Server
18 15 (10.95%) Java
18 15 (10.95%) LAN
19 14 (10.22%) WAN
19 14 (10.22%) Firewall
19 14 (10.22%) SCCM
20 13 (9.49%) Analytical Skills

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (33.58%) MS Exchange
2 22 (16.06%) Exchange Server 2010
3 16 (11.68%) Exchange Server 2007
4 12 (8.76%) Exchange Server 2003
5 11 (8.03%) SharePoint
6 8 (5.84%) IIS
7 7 (5.11%) Blackberry Enterprise Server
8 6 (4.38%) ColdFusion
9 4 (2.92%) Lync
9 4 (2.92%) SharePoint 2010
10 2 (1.46%) WebSphere
10 2 (1.46%) Apache
10 2 (1.46%) Tomcat
10 2 (1.46%) IBM Notes
10 2 (1.46%) Oracle Application Server
11 1 (0.73%) Exchange Server 2000
11 1 (0.73%) SharePoint Server
11 1 (0.73%) Oracle Coherence
11 1 (0.73%) SharePoint 2013
11 1 (0.73%) Exchange Server 2013
Applications
1 52 (37.96%) MS Office
2 28 (20.44%) MS Excel
3 5 (3.65%) Spreadsheet
4 2 (1.46%) MS Project
5 1 (0.73%) MS PowerPoint
5 1 (0.73%) MS Visio
5 1 (0.73%) Final Cut Pro
Business Applications
1 5 (3.65%) ION MarketView
1 5 (3.65%) Oracle EBS R12
2 4 (2.92%) Oracle EBS
3 2 (1.46%) Oracle Payables
3 2 (1.46%) Oracle Procure-to-Pay
3 2 (1.46%) Oracle Receivables
3 2 (1.46%) Oracle Cash Management
3 2 (1.46%) Oracle Assets
3 2 (1.46%) Oracle General Ledger
3 2 (1.46%) Oracle 11i
3 2 (1.46%) Oracle Financials
3 2 (1.46%) Oracle Applications
3 2 (1.46%) Oracle Payroll
4 1 (0.73%) Oracle CRM
4 1 (0.73%) Agresso
4 1 (0.73%) Cognos Planning
4 1 (0.73%) ReMetrica
Cloud Services
1 2 (1.46%) Office 365
1 2 (1.46%) SaaS
2 1 (0.73%) IaaS
Communications & Networking
1 18 (13.14%) TCP/IP
2 15 (10.95%) LAN
3 14 (10.22%) WAN
3 14 (10.22%) Firewall
4 11 (8.03%) VPN
4 11 (8.03%) HTTP
5 10 (7.30%) Wireless
6 9 (6.57%) DNS
7 8 (5.84%) SAN
8 7 (5.11%) Internet
9 6 (4.38%) DHCP
10 5 (3.65%) Intranet
11 4 (2.92%) IP Telephony
12 3 (2.19%) SSH
12 3 (2.19%) LDAP
12 3 (2.19%) FTP
12 3 (2.19%) SSL
12 3 (2.19%) 3G
12 3 (2.19%) Multicast
13 2 (1.46%) Cisco IOS
Database & Business Intelligence
1 15 (10.95%) SQL Server
2 4 (2.92%) SQL Server 2008
3 2 (1.46%) Oracle Database
3 2 (1.46%) Oracle BI Publisher
3 2 (1.46%) SQLPlus
3 2 (1.46%) Cognos Impromptu
3 2 (1.46%) Informix
3 2 (1.46%) Oracle Reports
3 2 (1.46%) Crystal Reports
3 2 (1.46%) MySQL
3 2 (1.46%) SQL Server 2005
4 1 (0.73%) SQL Server Reporting Services
4 1 (0.73%) Data Warehouse
4 1 (0.73%) PowerCenter
4 1 (0.73%) Oracle Database 10g
4 1 (0.73%) RDBMS
4 1 (0.73%) Oracle BI EE
4 1 (0.73%) Oracle Database 11g
4 1 (0.73%) Relational Database
4 1 (0.73%) SQL Server 2012
Development Applications
1 2 (1.46%) JIRA
1 2 (1.46%) Oracle Forms
2 1 (0.73%) Oracle APEX
General
1 37 (27.01%) Finance
2 13 (9.49%) Banking
3 10 (7.30%) Investment Banking
3 10 (7.30%) Retail
4 3 (2.19%) Telecoms
4 3 (2.19%) Legal
5 2 (1.46%) Spanish Language
5 2 (1.46%) Marketing
5 2 (1.46%) Financial Institution
5 2 (1.46%) Law
5 2 (1.46%) Front Office
5 2 (1.46%) Back Office
6 1 (0.73%) French Language
6 1 (0.73%) Japanese Language
Libraries, Frameworks & Software Standards
1 9 (6.57%) XML
2 8 (5.84%) Web Services
2 8 (5.84%) HTML
2 8 (5.84%) .NET
3 7 (5.11%) SOAP
3 7 (5.11%) REST
4 6 (4.38%) JSON
5 3 (2.19%) CSS
5 3 (2.19%) Rendezvous
6 2 (1.46%) FIX Protocol
6 2 (1.46%) WebSphere MQ
6 2 (1.46%) FIXML
6 2 (1.46%) Middleware
6 2 (1.46%) J2EE
7 1 (0.73%) JSP
7 1 (0.73%) JMS
7 1 (0.73%) WSDL
7 1 (0.73%) Software Packaging
7 1 (0.73%) Oracle Fusion
Miscellaneous
1 15 (10.95%) Blackberry
2 13 (9.49%) Analytical Skills
3 8 (5.84%) Clustering
4 7 (5.11%) Fixed Income
4 7 (5.11%) iSeries
5 6 (4.38%) AS400
6 4 (2.92%) User Experience
6 4 (2.92%) Foreign Exchange (FX)
7 3 (2.19%) Derivative
8 2 (1.46%) SWIFT
8 2 (1.46%) FlexPod
8 2 (1.46%) Fat Client
8 2 (1.46%) Video Conferencing
8 2 (1.46%) Computer Science
8 2 (1.46%) NHS
8 2 (1.46%) Thin Client
8 2 (1.46%) PMI
8 2 (1.46%) Cryptography
9 1 (0.73%) CESG
9 1 (0.73%) Equities
Operating Systems
1 82 (59.85%) Windows
2 44 (32.12%) Windows 7
3 28 (20.44%) Windows XP
4 27 (19.71%) Windows Server 2008
5 22 (16.06%) UNIX
6 21 (15.33%) Windows Server 2003
7 20 (14.60%) Linux
8 6 (4.38%) Mac OS
9 5 (3.65%) Mac OS X
9 5 (3.65%) Windows 8
10 3 (2.19%) Windows 2000
10 3 (2.19%) Red Hat Enterprise Linux
10 3 (2.19%) Android
11 2 (1.46%) Apple iOS
11 2 (1.46%) Windows Server 2012
11 2 (1.46%) Windows 2000 Server
11 2 (1.46%) Windows Vista
12 1 (0.73%) Windows Mobile
Processes & Methodologies
1 31 (22.63%) ITIL
2 9 (6.57%) PRINCE2
3 6 (4.38%) Change Management
4 5 (3.65%) Migration
4 5 (3.65%) Service Management
4 5 (3.65%) Service Delivery
4 5 (3.65%) E-Commerce
4 5 (3.65%) Time Management
5 4 (2.92%) Capacity Management
5 4 (2.92%) User Acceptance Testing
5 4 (2.92%) Stakeholder Management
6 3 (2.19%) SOA
6 3 (2.19%) Business Intelligence
6 3 (2.19%) Configuration Management
6 3 (2.19%) Problem Management
6 3 (2.19%) ITIL V3
7 2 (1.46%) Performance Tuning
7 2 (1.46%) Procure-to-pay
7 2 (1.46%) Electronic Trading
7 2 (1.46%) Load Balancing
Programming Languages
1 40 (29.20%) SQL
2 15 (10.95%) Java
3 11 (8.03%) Perl
4 10 (7.30%) PHP
5 9 (6.57%) PL/SQL
5 9 (6.57%) JavaScript
5 9 (6.57%) Python
5 9 (6.57%) PowerShell
6 7 (5.11%) C++
6 7 (5.11%) C
7 6 (4.38%) C#
7 6 (4.38%) VB.NET
7 6 (4.38%) Ruby
8 4 (2.92%) VBA
9 2 (1.46%) R
9 2 (1.46%) ActionScript 2.0
9 2 (1.46%) Tcl
9 2 (1.46%) ActionScript
9 2 (1.46%) T-SQL
10 1 (0.73%) Korn
Qualifications
1 11 (8.03%) Degree
2 10 (7.30%) Microsoft Certification
3 8 (5.84%) Security Cleared
4 7 (5.11%) MCP
4 7 (5.11%) PRINCE2 Certification
4 7 (5.11%) ITIL Foundation Certificate
5 5 (3.65%) MCSA
6 4 (2.92%) MCITP
6 4 (2.92%) MOS
7 3 (2.19%) MCSE
8 2 (1.46%) SC Cleared
8 2 (1.46%) CCNA
8 2 (1.46%) PMI Certification
8 2 (1.46%) Cisco Certification
8 2 (1.46%) A+ Certification
8 2 (1.46%) VMware Certified Professional (VCP)
9 1 (0.73%) CCVP
9 1 (0.73%) HND
9 1 (0.73%) ITIL Certification
9 1 (0.73%) VCP5
Quality Assurance & Compliance
1 11 (8.03%) SLA
2 1 (0.73%) COBIT
System Software
1 47 (34.31%) Active Directory
2 22 (16.06%) VMware Infrastructure
3 6 (4.38%) XenApp
4 4 (2.92%) VMware ESX
5 3 (2.19%) Hyper-V
6 2 (1.46%) XenDesktop
6 2 (1.46%) vSphere
6 2 (1.46%) Terminal Services
7 1 (0.73%) VMware Server
7 1 (0.73%) vCloud
Systems Management
1 14 (10.22%) SCCM
2 3 (2.19%) Control-M
3 2 (1.46%) CA SiteMinder
3 2 (1.46%) ARCserve
4 1 (0.73%) Backup Exec
4 1 (0.73%) Norton AntiVirus
4 1 (0.73%) WSUS
Vendors
1 56 (40.88%) Microsoft
2 33 (24.09%) Citrix
3 28 (20.44%) VMware
4 21 (15.33%) Oracle
5 11 (8.03%) Cisco
6 9 (6.57%) Kaspersky
7 8 (5.84%) SolarWinds
8 7 (5.11%) IBM
9 6 (4.38%) Remedy
10 5 (3.65%) ION Trading
10 5 (3.65%) Apple
11 4 (2.92%) Reuters
11 4 (2.92%) Bloomberg
11 4 (2.92%) Dell
11 4 (2.92%) Sophos
12 3 (2.19%) Cognos
12 3 (2.19%) HP
12 3 (2.19%) Avaya
12 3 (2.19%) TIBCO
12 3 (2.19%) Siemens
London
Refreshing Recruitment
Rate: £235 per day
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Rate: £130 - £180 per hour + Full Benefits Package
Posted: 3 days ago
London
NFP Group Ltd
Rate: £375 - £425 per day
Posted: 22 days ago