The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 382 350 356
Rank change year-on-year
-32 +6
Contract jobs requiring a Technical Support 42 62 58
As % of all contract IT jobs located in London 0.18% 0.27% 0.25%
As % of the Job Titles category 0.20% 0.29% 0.27%
Number of daily rates quoted 28 39 24
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£250 £313 £344
Average daily rate % change year-on-year
-20.00% -9.09%
90% offered a daily rate of more than £167 £140 £142
10% offered a daily rate of more than £475 £450 £496
UK excluding London average daily rate £250 £225 £263
% change year-on-year
+11.11% -14.28%
Number of hourly rates quoted 3 11 10
Average hourly rate £15.00 £19.00 £18.48
Average hourly rate % change year-on-year
-21.05% +2.81%
90% offered a hourly rate of more than £14.20 £12.50 £16.28
10% offered a hourly rate of more than £16.60 £20.00 £33.28
UK excluding London average hourly rate £14.50 £22.00 £14.00
% change year-on-year
-34.09% +57.14%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21452 21293 21611
As % of all contract IT jobs located in London 91.95% 92.92% 92.39%
Number of daily rates quoted 14988 14746 14660
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 361 385 467
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £11.78 £11.00 £12.22
10% offered a hourly rate of more than £42.20 £35.00 £45.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 3 July 2015.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -11 10 £320 +52.38% 9
Bromley - 4 £250 -
Greenford - 3 - -
Croydon -8 2 £170 -
Enfield - 1 £210 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 50 (54.35%) Windows
2 26 (28.26%) SQL
3 25 (27.17%) Active Directory
4 24 (26.09%) Finance
5 22 (23.91%) Windows 7
6 21 (22.83%) ITIL
7 18 (19.57%) UNIX
8 16 (17.39%) Microsoft
8 16 (17.39%) VMware
9 15 (16.30%) Linux
10 14 (15.22%) HTTP
11 13 (14.13%) Java
12 12 (13.04%) Oracle
12 12 (13.04%) IIS
12 12 (13.04%) IBM
12 12 (13.04%) Citrix
12 12 (13.04%) Windows Server 2008
13 11 (11.96%) WebSphere
13 11 (11.96%) TCP/IP
13 11 (11.96%) MS Exchange
14 10 (10.87%) Tomcat
14 10 (10.87%) WebSphere Application Server
14 10 (10.87%) Windows Server 2012
15 9 (9.78%) Analytical Skills
15 9 (9.78%) DNS
16 8 (8.70%) WAN
16 8 (8.70%) LAN
16 8 (8.70%) E-Commerce
16 8 (8.70%) AIX
16 8 (8.70%) DB2

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (13.04%) IIS
2 11 (11.96%) MS Exchange
2 11 (11.96%) WebSphere
3 10 (10.87%) Tomcat
3 10 (10.87%) WebSphere Application Server
4 8 (8.70%) IBM HTTP Server
5 5 (5.43%) Exchange Server 2010
6 4 (4.35%) Blackberry Enterprise Server
6 4 (4.35%) SharePoint
7 3 (3.26%) WorkSite
8 2 (2.17%) Exchange Server 2007
8 2 (2.17%) SharePoint 2010
8 2 (2.17%) Lync
8 2 (2.17%) Oracle Workflow
8 2 (2.17%) Exchange Server 2003
8 2 (2.17%) Apache
9 1 (1.09%) IBM Notes
9 1 (1.09%) Lotus Domino
9 1 (1.09%) NetWeaver
9 1 (1.09%) BizTalk Server
Applications
1 6 (6.52%) MS Excel
2 5 (5.43%) MS Office
3 2 (2.17%) Spreadsheet
4 1 (1.09%) MS Project
4 1 (1.09%) MS Visio
Business Applications
1 2 (2.17%) Oracle EBS
1 2 (2.17%) Oracle EBS R12
1 2 (2.17%) Oracle Procure-to-Pay
2 1 (1.09%) Bloomberg TOMS
2 1 (1.09%) Agresso
2 1 (1.09%) BusinessWorks
2 1 (1.09%) ResourceLink
2 1 (1.09%) SAP ERP
2 1 (1.09%) Remedy ITSM
Cloud Services
1 3 (3.26%) Office 365
1 3 (3.26%) Mimecast
2 1 (1.09%) Microsoft Azure
2 1 (1.09%) IaaS
2 1 (1.09%) OneDrive
Communications & Networking
1 14 (15.22%) HTTP
2 11 (11.96%) TCP/IP
3 9 (9.78%) DNS
4 8 (8.70%) WAN
4 8 (8.70%) LAN
5 5 (5.43%) Firewall
6 4 (4.35%) IP Telephony
7 3 (3.26%) Wi-Fi
7 3 (3.26%) VoIP
7 3 (3.26%) LDAP
7 3 (3.26%) VPN
7 3 (3.26%) SAN
7 3 (3.26%) DMZ
8 2 (2.17%) Broadband
8 2 (2.17%) PBX
8 2 (2.17%) Kerberos
8 2 (2.17%) DSL
8 2 (2.17%) Wireless
8 2 (2.17%) Cisco IPT
8 2 (2.17%) Network Security
Database & Business Intelligence
1 8 (8.70%) DB2
2 7 (7.61%) SQL Server
3 4 (4.35%) SQL Server Reporting Services
4 3 (3.26%) SQL Server Integration Services
5 2 (2.17%) Oracle BI EE
5 2 (2.17%) Oracle BI Publisher
5 2 (2.17%) SQLPlus
5 2 (2.17%) IDOL
5 2 (2.17%) Oracle Reports
6 1 (1.09%) RDBMS
6 1 (1.09%) SAP BW
6 1 (1.09%) MySQL
6 1 (1.09%) Relational Database
6 1 (1.09%) SQL Server 2005
6 1 (1.09%) MongoDB
6 1 (1.09%) NoSQL
6 1 (1.09%) SAP HANA
6 1 (1.09%) Oracle Database
Development Applications
1 5 (5.43%) Ant
2 1 (1.09%) Introscope
2 1 (1.09%) SQL Server Management Studio (SSMS)
General
1 24 (26.09%) Finance
2 7 (7.61%) Legal
3 6 (6.52%) Banking
3 6 (6.52%) Financial Institution
3 6 (6.52%) Front Office
4 5 (5.43%) Law
4 5 (5.43%) Investment Banking
5 4 (4.35%) Retail
6 1 (1.09%) Back Office
6 1 (1.09%) Telecoms
6 1 (1.09%) Marketing
6 1 (1.09%) Mandarin Language
6 1 (1.09%) Japanese Language
6 1 (1.09%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (7.61%) Middleware
2 6 (6.52%) .NET
3 4 (4.35%) XML
3 4 (4.35%) FIX Protocol
4 3 (3.26%) HTML
5 2 (2.17%) JSON
5 2 (2.17%) SAML
5 2 (2.17%) RESTful
6 1 (1.09%) OpenID
6 1 (1.09%) iOS SDK
6 1 (1.09%) OAuth2
6 1 (1.09%) ASP.NET
6 1 (1.09%) CSS
6 1 (1.09%) Web Services
6 1 (1.09%) SAP Basis
6 1 (1.09%) Java EE
6 1 (1.09%) TIBCO EMS
6 1 (1.09%) WCF
6 1 (1.09%) OAuth
Miscellaneous
1 9 (9.78%) Analytical Skills
2 6 (6.52%) Blackberry
3 5 (5.43%) Management Information System
3 5 (5.43%) Hedge funds
4 4 (4.35%) Clustering
5 3 (3.26%) Computer Science
5 3 (3.26%) Data Centre
5 3 (3.26%) Fixed Income
6 2 (2.17%) Mobile App
7 1 (1.09%) PKI
7 1 (1.09%) Handset
7 1 (1.09%) Client/Server
7 1 (1.09%) PMI
7 1 (1.09%) Thin Client
7 1 (1.09%) Credit Risk
7 1 (1.09%) Market Risk
7 1 (1.09%) Fat Client
7 1 (1.09%) Video Conferencing
7 1 (1.09%) Data Extraction
7 1 (1.09%) iPhone
Operating Systems
1 50 (54.35%) Windows
2 22 (23.91%) Windows 7
3 18 (19.57%) UNIX
4 15 (16.30%) Linux
5 12 (13.04%) Windows Server 2008
6 10 (10.87%) Windows Server 2012
7 8 (8.70%) AIX
8 7 (7.61%) Apple iOS
9 6 (6.52%) Android
10 4 (4.35%) Solaris
10 4 (4.35%) Windows Server 2003
11 3 (3.26%) Windows XP
11 3 (3.26%) Mac OS X
11 3 (3.26%) Windows 8
12 1 (1.09%) CentOS
12 1 (1.09%) Red Hat Enterprise Linux
Processes & Methodologies
1 21 (22.83%) ITIL
2 8 (8.70%) E-Commerce
3 7 (7.61%) Migration
3 7 (7.61%) Root Cause Analysis
4 6 (6.52%) Stakeholder Management
4 6 (6.52%) Service Management
5 5 (5.43%) Project Management
6 4 (4.35%) Workflow
7 3 (3.26%) Service Delivery
7 3 (3.26%) Incident Management
7 3 (3.26%) Stakeholder Engagement
7 3 (3.26%) Change Control
8 2 (2.17%) Test Scripting
8 2 (2.17%) Android Development
8 2 (2.17%) iOS Development
8 2 (2.17%) Procure-to-pay
8 2 (2.17%) Coaching
8 2 (2.17%) CRM
8 2 (2.17%) Configuration Management
8 2 (2.17%) Identity Management
Programming Languages
1 26 (28.26%) SQL
2 13 (14.13%) Java
3 7 (7.61%) Python
4 5 (5.43%) C#
4 5 (5.43%) Jython
5 3 (3.26%) JavaScript
6 2 (2.17%) PowerShell
6 2 (2.17%) PL/SQL
6 2 (2.17%) Shell Script
7 1 (1.09%) Ruby
7 1 (1.09%) Perl
7 1 (1.09%) PHP
7 1 (1.09%) VBScript
7 1 (1.09%) VB.NET
7 1 (1.09%) ABAP
7 1 (1.09%) VBA
Qualifications
1 5 (5.43%) Microsoft Certification
1 5 (5.43%) Degree
2 3 (3.26%) MCSE
2 3 (3.26%) Security Cleared
3 1 (1.09%) VCP5
3 1 (1.09%) MCP
3 1 (1.09%) SC Cleared
3 1 (1.09%) DV Cleared
3 1 (1.09%) PMP
3 1 (1.09%) PMI Certification
3 1 (1.09%) VMware Certified Professional (VCP)
3 1 (1.09%) MCDST
3 1 (1.09%) MCITP
Quality Assurance & Compliance
1 2 (2.17%) SLA
2 1 (1.09%) QA
System Software
1 25 (27.17%) Active Directory
2 4 (4.35%) VMware Infrastructure
3 2 (2.17%) Hyper-V
3 2 (2.17%) Terminal Services
4 1 (1.09%) XenApp
4 1 (1.09%) DFS Replication
4 1 (1.09%) vSphere
Systems Management
1 3 (3.26%) Backup Exec
2 2 (2.17%) Control-M
3 1 (1.09%) ZENworks
3 1 (1.09%) Tivoli
3 1 (1.09%) WSUS
3 1 (1.09%) SCCM
3 1 (1.09%) ZABBIX
3 1 (1.09%) WhatsUp Gold
3 1 (1.09%) SolarWinds Orion
3 1 (1.09%) CA Wily
3 1 (1.09%) Puppet
3 1 (1.09%) Opscode Chef
3 1 (1.09%) Casper Suite
Vendors
1 16 (17.39%) Microsoft
1 16 (17.39%) VMware
2 12 (13.04%) IBM
2 12 (13.04%) Oracle
2 12 (13.04%) Citrix
3 7 (7.61%) Cisco
4 6 (6.52%) Apple
5 5 (5.43%) HP
5 5 (5.43%) AppSense
6 3 (3.26%) SAP
7 2 (2.17%) Sybase
7 2 (2.17%) Business Objects
7 2 (2.17%) Hyperion
7 2 (2.17%) TIBCO
7 2 (2.17%) Symantec
7 2 (2.17%) Websense
7 2 (2.17%) Clearswift
7 2 (2.17%) Polycom
7 2 (2.17%) SolarWinds
7 2 (2.17%) MobileIron
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