The table below looks at the statistics for the Technical Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 353 357 371
Rank change year-on-year
+4 +14
Contract jobs requiring a Technical Support 60 63 57
As % of all contract IT jobs located in London 0.25% 0.26% 0.23%
As % of the Job Titles category 0.27% 0.28% 0.25%
Number of daily rates quoted 44 36 24
Average daily rate
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£250 £210 £330
Average daily rate % change year-on-year
+19.22% -36.46%
90% offered a daily rate of more than £160 £120 £165
10% offered a daily rate of more than £493 £410 £510
UK excluding London average daily rate £283 £230 £250
% change year-on-year
+22.82% -8.00%
Number of hourly rates quoted 5 11 5
Average hourly rate £29.00 £13.50 £20.13
Average hourly rate % change year-on-year
+114.81% -32.93%
90% offered a hourly rate of more than £25.00 £11.50 £16.80
10% offered a hourly rate of more than £92.60 £20.00 £125.80
UK excluding London average hourly rate £16.50 £17.07 £16.25
% change year-on-year
-3.33% +5.04%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21959 22149 22981
As % of all contract IT jobs located in London 92.67% 92.50% 92.97%
Number of daily rates quoted 15479 15131 15772
Average daily rate £450 £425 £438
Average daily rate % change year-on-year
+5.88% -2.85%
90% offered a daily rate of more than £275 £273 £275
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 310 407 447
Average hourly rate £18.00 £17.50 £19.50
Average hourly rate % change year-on-year
+2.85% -10.25%
90% offered a hourly rate of more than £12.50 £11.50 £13.00
10% offered a hourly rate of more than £43.00 £45.00 £47.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in London

Technical Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the London region.

Technical Support Daily Rate Trend in London

Technical Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 4 September 2015.

Technical Support Daily Rate Histogram in London

Technical Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the London region.

Technical Support Hourly Rate Trend in London

Technical Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the London region over the 3 months to 4 September 2015.

Technical Support Hourly Rate Histogram in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the London region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +2 9 £369 +65.73% 12
Bromley - 4 £250 -
Canary Wharf - 3 - -
Croydon - 1 £190 -
Enfield - 1 £210 -
Docklands, London - 1 - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in London

For the 6 months to 4 September 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 60 (57.69%) Windows
2 35 (33.65%) SQL
3 34 (32.69%) Active Directory
4 28 (26.92%) Finance
5 26 (25.00%) Microsoft
6 23 (22.12%) Windows 7
7 21 (20.19%) Oracle
8 20 (19.23%) Linux
8 20 (19.23%) ITIL
9 18 (17.31%) VMware
10 16 (15.38%) UNIX
11 14 (13.46%) IIS
12 13 (12.50%) MS Excel
12 13 (12.50%) Citrix
13 12 (11.54%) DNS
14 11 (10.58%) HTTP
14 11 (10.58%) .NET
14 11 (10.58%) C#
14 11 (10.58%) Analytical Skills
15 10 (9.62%) Windows Server 2012
15 10 (9.62%) Java
15 10 (9.62%) MS Exchange
15 10 (9.62%) Android
15 10 (9.62%) Windows Server 2008
16 9 (8.65%) WebSphere
16 9 (8.65%) LAN
16 9 (8.65%) Tomcat
16 9 (8.65%) WAN
16 9 (8.65%) Cisco
16 9 (8.65%) Firewall

Technical Support
Top Related IT Skills in London by Category

For the 6 months to 4 September 2015, IT contractor jobs across the London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (13.46%) IIS
2 10 (9.62%) MS Exchange
3 9 (8.65%) Tomcat
3 9 (8.65%) WebSphere
4 8 (7.69%) WebSphere Application Server
5 7 (6.73%) IBM HTTP Server
5 7 (6.73%) SharePoint
6 5 (4.81%) Exchange Server 2010
7 4 (3.85%) Blackberry Enterprise Server
7 4 (3.85%) Oracle Workflow
8 3 (2.88%) SharePoint 2010
8 3 (2.88%) Lync
9 2 (1.92%) WorkSite
9 2 (1.92%) Apache
10 1 (0.96%) BizTalk Server
10 1 (0.96%) WordPress
10 1 (0.96%) Oracle Self-Service HR
Applications
1 13 (12.50%) MS Excel
2 6 (5.77%) MS Office
3 1 (0.96%) MS Project
3 1 (0.96%) MS Visio
3 1 (0.96%) Spreadsheet
Business Applications
1 4 (3.85%) Dynamics CRM
1 4 (3.85%) Oracle EBS R12
2 3 (2.88%) Oracle EBS
3 2 (1.92%) Oracle Applications
3 2 (1.92%) Oracle Procure-to-Pay
4 1 (0.96%) Oracle Receivables
4 1 (0.96%) Agresso
4 1 (0.96%) Oracle HRMS
4 1 (0.96%) Bloomberg TOMS
4 1 (0.96%) Oracle Payables
4 1 (0.96%) ResourceLink
4 1 (0.96%) Oracle General Ledger
Cloud Services
1 5 (4.81%) Office 365
2 1 (0.96%) OneDrive
2 1 (0.96%) Taleo
2 1 (0.96%) Microsoft Azure
Communications & Networking
1 12 (11.54%) DNS
2 11 (10.58%) HTTP
3 9 (8.65%) WAN
3 9 (8.65%) LAN
3 9 (8.65%) Firewall
4 8 (7.69%) LDAP
5 5 (4.81%) DHCP
5 5 (4.81%) TCP/IP
5 5 (4.81%) Internet
6 4 (3.85%) IP Telephony
6 4 (3.85%) Network Security
7 3 (2.88%) NAS
7 3 (2.88%) Multicast
7 3 (2.88%) Cisco IPT
7 3 (2.88%) Wi-Fi
7 3 (2.88%) VoIP
7 3 (2.88%) DMZ
7 3 (2.88%) VPN
8 2 (1.92%) Kerberos
8 2 (1.92%) Wireless
Database & Business Intelligence
1 8 (7.69%) SQL Server
1 8 (7.69%) DB2
2 4 (3.85%) SQL Server Reporting Services
3 3 (2.88%) SQL Server Integration Services
3 3 (2.88%) Oracle BI EE
3 3 (2.88%) Oracle BI Publisher
4 2 (1.92%) BusinessObjects
4 2 (1.92%) SQLPlus
4 2 (1.92%) Informix
4 2 (1.92%) Oracle Reports
5 1 (0.96%) Oracle Discoverer
5 1 (0.96%) Oracle Database
5 1 (0.96%) IDOL
Development Applications
1 7 (6.73%) JIRA
2 5 (4.81%) Trac
2 5 (4.81%) Ant
2 5 (4.81%) Bugzilla
3 1 (0.96%) Introscope
3 1 (0.96%) SQL Server Management Studio (SSMS)
General
1 28 (26.92%) Finance
2 8 (7.69%) Legal
2 8 (7.69%) Banking
3 6 (5.77%) Retail
4 5 (4.81%) Law
5 4 (3.85%) Billing
5 4 (3.85%) Investment Banking
6 3 (2.88%) Financial Institution
7 2 (1.92%) Back Office
8 1 (0.96%) Marketing
8 1 (0.96%) Polish Language
Libraries, Frameworks & Software Standards
1 11 (10.58%) .NET
2 7 (6.73%) Middleware
3 4 (3.85%) XML
4 3 (2.88%) 802.1X
5 2 (1.92%) HTML
5 2 (1.92%) JSON
5 2 (1.92%) FIX Protocol
5 2 (1.92%) SAML
5 2 (1.92%) WebSphere MQ
5 2 (1.92%) Rendezvous
5 2 (1.92%) ASP.NET
6 1 (0.96%) Java EE
6 1 (0.96%) WCF
6 1 (0.96%) FFmpeg
Miscellaneous
1 11 (10.58%) Analytical Skills
2 8 (7.69%) Blackberry
3 6 (5.77%) Data Centre
4 5 (4.81%) Hedge funds
4 5 (4.81%) Management Information System
5 4 (3.85%) Enterprise Software
6 2 (1.92%) Social Media
6 2 (1.92%) Client/Server
6 2 (1.92%) Foreign Exchange (FX)
6 2 (1.92%) Clustering
6 2 (1.92%) Derivative
6 2 (1.92%) Credit Risk
6 2 (1.92%) Market Risk
7 1 (0.96%) Fat Client
7 1 (0.96%) Video Conferencing
7 1 (0.96%) Data Extraction
7 1 (0.96%) Computer Science
7 1 (0.96%) Social Network
7 1 (0.96%) PKI
7 1 (0.96%) Thin Client
Operating Systems
1 60 (57.69%) Windows
2 23 (22.12%) Windows 7
3 20 (19.23%) Linux
4 16 (15.38%) UNIX
5 10 (9.62%) Android
5 10 (9.62%) Windows Server 2008
5 10 (9.62%) Windows Server 2012
6 7 (6.73%) AIX
7 6 (5.77%) Windows Server 2003
7 6 (5.77%) Red Hat Enterprise Linux
8 4 (3.85%) Apple iOS
8 4 (3.85%) Windows Vista
9 2 (1.92%) Windows 8
9 2 (1.92%) CentOS
10 1 (0.96%) Debian
10 1 (0.96%) Solaris
10 1 (0.96%) Windows XP
10 1 (0.96%) Mac OS X
Processes & Methodologies
1 20 (19.23%) ITIL
2 8 (7.69%) Root Cause Analysis
3 7 (6.73%) E-Commerce
3 7 (6.73%) Workflow
4 6 (5.77%) Migration
4 6 (5.77%) Service Delivery
5 5 (4.81%) CRM
5 5 (4.81%) Stakeholder Management
5 5 (4.81%) Stakeholder Engagement
6 4 (3.85%) Change Control
6 4 (3.85%) Service Management
7 3 (2.88%) ITIL V3
7 3 (2.88%) Data Management
7 3 (2.88%) Capacity Management
7 3 (2.88%) Performance Tuning
7 3 (2.88%) Technical Analysis
7 3 (2.88%) Mentoring
8 2 (1.92%) Procure-to-pay
8 2 (1.92%) Operational Acceptance Testing
8 2 (1.92%) Incident Management
Programming Languages
1 35 (33.65%) SQL
2 11 (10.58%) C#
3 10 (9.62%) Java
4 7 (6.73%) Python
4 7 (6.73%) PowerShell
5 5 (4.81%) Jython
6 3 (2.88%) Shell Script
6 3 (2.88%) PL/SQL
7 2 (1.92%) JavaScript
7 2 (1.92%) VBScript
8 1 (0.96%) VB.NET
8 1 (0.96%) VBA
8 1 (0.96%) C++
8 1 (0.96%) C
8 1 (0.96%) Bash Shell
Qualifications
1 6 (5.77%) Security Cleared
2 5 (4.81%) Microsoft Certification
2 5 (4.81%) Degree
3 4 (3.85%) SC Cleared
3 4 (3.85%) MCSE
4 2 (1.92%) DV Cleared
5 1 (0.96%) MCP
5 1 (0.96%) PMP
5 1 (0.96%) PMI Certification
5 1 (0.96%) MCDST
5 1 (0.96%) MCITP
Quality Assurance & Compliance
1 5 (4.81%) SLA
2 3 (2.88%) QA
3 1 (0.96%) PCI DSS
System Software
1 34 (32.69%) Active Directory
2 3 (2.88%) BitLocker
2 3 (2.88%) ISA Server
3 2 (1.92%) VMware Infrastructure
3 2 (1.92%) Terminal Services
4 1 (0.96%) Hyper-V
4 1 (0.96%) XenApp
4 1 (0.96%) DFS Replication
Systems Management
1 6 (5.77%) SCCM
2 4 (3.85%) Control-M
3 3 (2.88%) Backup Exec
4 2 (1.92%) SCOM
4 2 (1.92%) ITRS Geneos
5 1 (0.96%) CA Wily
5 1 (0.96%) WSUS
5 1 (0.96%) Nagios
Vendors
1 26 (25.00%) Microsoft
2 21 (20.19%) Oracle
3 18 (17.31%) VMware
4 13 (12.50%) Citrix
5 9 (8.65%) Cisco
6 8 (7.69%) IBM
7 7 (6.73%) HP
8 6 (5.77%) Red Hat
8 6 (5.77%) Apple
9 5 (4.81%) AppSense
10 3 (2.88%) Symantec
10 3 (2.88%) Isilon
10 3 (2.88%) Bomgar
10 3 (2.88%) Websense
10 3 (2.88%) Twitter
11 2 (1.92%) Facebook
11 2 (1.92%) Polycom
11 2 (1.92%) Remedy
11 2 (1.92%) TIBCO
11 2 (1.92%) Hyperion
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