The first table below looks at the demand for Incident Management skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Manchester region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Incident Management
Rank 155 137 143
Rank change year-on-year
-18 +6
Permanent jobs citing Incident Management 39 38 30
As % of all permanent IT jobs located in Manchester 0.961% 1.048% 0.760%
As % of the Processes & Methodologies category 1.250% 1.438% 1.104%
Number of salaries quoted 29 32 25
Average salary £32,500 £32,500 £35,000
Average salary % change year-on-year
- -7.14%
90% offered a salary of more than £20,820 £23,500 £24,500
10% offered a salary of more than £43,000 £42,500 £50,000
UK excluding London average salary £37,500 £35,000 £35,000
% change year-on-year
+7.14% -
All Processes & Methodologies
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3120 2642 2718
As % of all permanent IT jobs located in Manchester 76.89% 72.86% 68.88%
Number of salaries quoted 2676 2325 2455
Average salary £37,500 £36,000 £37,500
Average salary % change year-on-year
+4.16% -4.00%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £51,000 £60,000 £52,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Incident Management
North West

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Manchester Incident Management Jobs Demand Trend

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Manchester region.

Manchester Incident Management Salary Trend

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management across the Manchester region over the 3 months to 17 May 2013.

Manchester Incident Management Salary Histogram

Incident Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the Manchester region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Wigan +8 4 £25,500 +6.25%
Stockport - 1 £23,500 -
Incident Management
North West

Incident Management
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Manchester region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 45 (57.69%) ITIL
2 31 (39.74%) Windows
3 19 (24.36%) UNIX
4 18 (23.08%) CCNA
4 18 (23.08%) Cisco Certification
4 18 (23.08%) VMware
5 17 (21.79%) Microsoft
5 17 (21.79%) Problem Management
6 16 (20.51%) SLA
6 16 (20.51%) Data Warehouse
6 16 (20.51%) Teradata
7 15 (19.23%) Business Objects
7 15 (19.23%) Active Directory
7 15 (19.23%) DNS
7 15 (19.23%) Retail
7 15 (19.23%) Windows Server 2008
8 14 (17.95%) VMware Infrastructure
8 14 (17.95%) Business Intelligence
8 14 (17.95%) MicroStrategy
8 14 (17.95%) Advertising
8 14 (17.95%) Windows Server 2003
9 13 (16.67%) Change Management
9 13 (16.67%) DHCP
9 13 (16.67%) Linux
10 12 (15.38%) MS Excel
10 12 (15.38%) E-Commerce
10 12 (15.38%) IIS
10 12 (15.38%) Finance
11 11 (14.10%) Service Management
11 11 (14.10%) Web Services

Incident Management
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Manchester region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 11 (14.10%) Web Services
2 3 (3.846%) .NET
3 2 (2.564%) Windows SharePoint Services
4 1 (1.282%) Application Packaging
4 1 (1.282%) ASP
4 1 (1.282%) ASP.NET
Application Platforms
1 12 (15.38%) IIS
2 11 (14.10%) Apache
2 11 (14.10%) Amazon EC2
3 5 (6.410%) MS Exchange
4 3 (3.846%) SharePoint
4 3 (3.846%) SharePoint 2010
4 3 (3.846%) Lync
4 3 (3.846%) Exchange Server 2010
5 2 (2.564%) SharePoint Server
5 2 (2.564%) Exchange Server 2007
6 1 (1.282%) CICS
6 1 (1.282%) CMS
6 1 (1.282%) Exchange Server 2003
6 1 (1.282%) EPiServer CMS
Applications
1 12 (15.38%) MS Excel
2 6 (7.692%) MS Office
Communications & Networking
1 15 (19.23%) DNS
2 13 (16.67%) DHCP
3 4 (5.128%) LAN
3 4 (5.128%) WAN
3 4 (5.128%) Internet
4 2 (2.564%) Firewall
4 2 (2.564%) Intranet
5 1 (1.282%) TETRA
5 1 (1.282%) Network Security
5 1 (1.282%) MPLS
5 1 (1.282%) SMTP
5 1 (1.282%) VoIP
5 1 (1.282%) TCP/IP
5 1 (1.282%) SAN
Database & Business Intelligence
1 16 (20.51%) Data Warehouse
2 4 (5.128%) SQL Server
2 4 (5.128%) Oracle 11g
3 2 (2.564%) NonStop SQL
3 2 (2.564%) Oracle 10g
4 1 (1.282%) DataStage
4 1 (1.282%) DTS
4 1 (1.282%) DB2
4 1 (1.282%) Crystal Reports
4 1 (1.282%) MS Access
4 1 (1.282%) SQL Server Integration Services
Development Applications
1 1 (1.282%) Oracle Forms
General
1 15 (19.23%) Retail
2 14 (17.95%) Advertising
3 12 (15.38%) Finance
4 4 (5.128%) Banking
5 1 (1.282%) Manufacturing
5 1 (1.282%) Local Government
5 1 (1.282%) Financial Institution
Job Titles
1 23 (29.49%) Analyst
2 17 (21.79%) Support Analyst
3 14 (17.95%) Technical Designer
3 14 (17.95%) Designer
4 13 (16.67%) Administrator
5 11 (14.10%) Systems Administrator
5 11 (14.10%) Linux Systems Administrator
5 11 (14.10%) Linux Administrator
6 7 (8.974%) 1st Line Support
7 6 (7.692%) Service Manager
7 6 (7.692%) 1st Line Support Analyst
8 5 (6.410%) Team Leader
9 4 (5.128%) Oracle DBA
9 4 (5.128%) Technical Analyst
9 4 (5.128%) Operations Manager
9 4 (5.128%) DBA
9 4 (5.128%) Technical Support
10 3 (3.846%) Applications Support
10 3 (3.846%) Technical Support Analyst
10 3 (3.846%) Printer Engineer
Miscellaneous
1 5 (6.410%) Mainframe
2 3 (3.846%) AS400
2 3 (3.846%) Thin Client
2 3 (3.846%) Fat Client
3 2 (2.564%) HACMP
3 2 (2.564%) Mathematics
4 1 (1.282%) Computer Science
4 1 (1.282%) Blackberry
4 1 (1.282%) CLARiiON
4 1 (1.282%) Tandem
Operating Systems
1 31 (39.74%) Windows
2 19 (24.36%) UNIX
3 15 (19.23%) Windows Server 2008
4 14 (17.95%) Windows Server 2003
5 13 (16.67%) Linux
6 4 (5.128%) Windows 7
7 3 (3.846%) VMS
8 2 (2.564%) zOS
9 1 (1.282%) MVS
9 1 (1.282%) Windows 2000 Server
Processes & Methodologies
1 45 (57.69%) ITIL
2 17 (21.79%) Problem Management
3 14 (17.95%) Business Intelligence
4 13 (16.67%) Change Management
5 12 (15.38%) E-Commerce
6 11 (14.10%) Service Management
7 9 (11.54%) Service Delivery
8 6 (7.692%) B2C
9 4 (5.128%) Configuration Management
9 4 (5.128%) ITSM
9 4 (5.128%) Knowledge Management
10 3 (3.846%) Root Cause Analysis
11 2 (2.564%) Change Control
11 2 (2.564%) Data Architecture
11 2 (2.564%) Release Management
11 2 (2.564%) Project Management
11 2 (2.564%) ERP
11 2 (2.564%) Data Modelling
11 2 (2.564%) Disaster Recovery
11 2 (2.564%) Workflow
Programming Languages
1 11 (14.10%) Perl
1 11 (14.10%) PHP
1 11 (14.10%) Python
1 11 (14.10%) Bash shell
2 4 (5.128%) SQL
3 1 (1.282%) VBScript
3 1 (1.282%) VB
3 1 (1.282%) REXX
3 1 (1.282%) JCL
3 1 (1.282%) VB6
3 1 (1.282%) PowerShell
Qualifications
1 18 (23.08%) CCNA
1 18 (23.08%) Cisco Certification
2 11 (14.10%) RHCE
2 11 (14.10%) RHCT
3 9 (11.54%) Microsoft Certification
4 5 (6.410%) MCSE
4 5 (6.410%) MCITP
5 4 (5.128%) ITIL Certification
6 3 (3.846%) Security Cleared
6 3 (3.846%) Degree
7 2 (2.564%) SC Cleared
7 2 (2.564%) MCSA
7 2 (2.564%) MCP
8 1 (1.282%) HNC
8 1 (1.282%) A+ Certification
Quality Assurance & Compliance
1 16 (20.51%) SLA
2 1 (1.282%) QA
2 1 (1.282%) PCI DSS
System Software
1 15 (19.23%) Active Directory
2 14 (17.95%) VMware Infrastructure
3 4 (5.128%) Oracle RAC
4 3 (3.846%) vSphere
5 2 (2.564%) PowerHA
5 2 (2.564%) Hyper-V
5 2 (2.564%) Oracle RMAN
6 1 (1.282%) ProxySG
6 1 (1.282%) MetaFrame
6 1 (1.282%) ISA Server
6 1 (1.282%) VMware ESX
Systems Management
1 4 (5.128%) SCOM
2 3 (3.846%) SCCM
3 2 (2.564%) Data Guard
4 1 (1.282%) Tivoli NetView
4 1 (1.282%) OMEGAMON
Vendors
1 18 (23.08%) VMware
2 17 (21.79%) Microsoft
3 16 (20.51%) Teradata
4 15 (19.23%) Business Objects
5 14 (17.95%) MicroStrategy
6 11 (14.10%) Citrix
7 9 (11.54%) Oracle
8 7 (8.974%) Cisco
8 7 (8.974%) HP
9 3 (3.846%) NetApp
10 2 (2.564%) CA
11 1 (1.282%) Juniper
11 1 (1.282%) CheckPoint
11 1 (1.282%) Symantec
11 1 (1.282%) McAfee
11 1 (1.282%) Wyse
11 1 (1.282%) EMC
11 1 (1.282%) Sun
11 1 (1.282%) IBM
11 1 (1.282%) Siebel
Manchester, Lancashire
IT Problem Manager with experience of change management, IT incident management and problem management is required by a leading company based in Manchester... You will be responsible for...
Circle Recruitment
Salary: £25000 - £32000 per annum + Benefits + Bonus
Posted: 15 May 2013
Manchester, Lancashire
Working within the Service Delivery Team, the Problem Manager is responsible for managing the end to end Problem Management Process, based on ITIL best practices. Involvement in core...
Adria Solutions Ltd
Salary: £25000 - £33000 per annum
Posted: 15 May 2013
Manchester, Lancashire
Working within the Service Delivery Team, the Problem Manager is responsible for managing the end to end Problem Management Process, based on ITIL best practices. Involvement in core...
Adria Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 15 May 2013
Manchester, North West
Our client based in Manchester is currently looking for an experienced Problem Manager. Working within the Service Delivery Team, the Problem Manager is responsible for managing the end...
Adria Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 16 May 2013
Manchester, Lancashire
You will be responsible for: *Mentoring and training 1st/2nd line support analysts *Take ownership of escalated issues *Incident management *Knowledge management *Identify potential areas of improvement relating...
Fruition IT Resources Limited
Salary: £35000 - £39000 per annum + Benefits
Posted: 17 May 2013
Manchester, Lancashire
Involvement in core IT Service Management functions including but not limited to areas such as, Incident Management, Change Management, Configuration Management and Service Level Management... § Produces Problem Management...
FT Select
Salary: From £25,000 to £30,000 per annum
Posted: 16 May 2013
Manchester, Lancashire
Microsoft Windows XP / 7. Microsoft SCCM 2007 SP3. Microsoft SCOM 2012. Microsoft Exchange 2010. Microsoft SharePoint 2010. VMWARE vSphere 4.1/5.0. Active Directory... NetApp FAS2040 Hardware.....
FT Select
Salary: From £35,000 to £40,000 per annum
Posted: 16 May 2013
Manchester, North West
Establish a "continuous improvement" approach by identifying technical and process gaps and seeking to resolve * Coach the team to ensure engagement and motivation to deliver a consistently positive...
Adria Solutions Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 16 May 2013
Manchester, Lancashire
Technical Skills: * Microsoft Windows Server 2003/2008 * Microsoft Windows XP / 7 * Microsoft SCCM 2007 SP3 * Microsoft SCOM 2012 * Microsoft Exchange 2010 * Microsoft SharePoint 2010 * VMWARE vSphere 4.1/...
Adria Solutions Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 15 May 2013
Manchester, Lancashire
Technical Skills: * Microsoft Windows Server 2003/2008 * Microsoft Windows XP / 7 * Microsoft SCCM 2007 SP3 * Microsoft SCOM 2012 * Microsoft Exchange 2010 * Microsoft SharePoint 2010 * VMWARE vSphere 4.1/...
Adria Solutions Ltd
Salary: £35000 - £42000 per annum + Benefits
Posted: 15 May 2013
Manchester, North West
Roles are based either in Abu Dhabi, UAE or, for those who do are unable to relocate, at its Manchester offices adjoined to Manchester airport... Technical Support Analyst - -...
Etihad
Salary: Competitive
Posted: 19 May 2013
Manchester, Lancashire
Significant experience with Teradata, UNIX, MicroStrategy, Business Objects. Responsible for database incident management and technical troubleshooting... Working knowledge of Data Warehouse in Retail environment... 'The Co-operative Group...
The Co-operative Group
Salary: £32500 - £40000 per annum + benefits and excellent pension
Posted: 30 April 2013