The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 142 172 153
Rank change year-on-year
+30 -19
Permanent jobs requiring a Service Desk Analyst 34 27 29
As % of all permanent IT jobs located in Manchester 1.04% 0.68% 0.78%
As % of the Job Titles category 1.08% 0.71% 0.81%
Number of salaries quoted 24 24 29
Average salary £21,956 £19,500 £23,500
Average salary % change year-on-year
+12.59% -17.02%
90% offered a salary of more than £19,000 £17,150 £18,800
10% offered a salary of more than £25,350 £22,900 £30,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3159 3805 3570
As % of all permanent IT jobs located in Manchester 96.52% 96.50% 95.97%
Number of salaries quoted 2614 3247 3093
Average salary £41,000 £37,500 £37,500
Average salary % change year-on-year
+9.33% -
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £60,000 £50,000 £57,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Salary Trend in Manchester

Service Desk Analyst
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Manchester region over the 3 months to 14 February 2016.

Service Desk Analyst Salary Histogram in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan - 4 £23,913 -
Altrincham +8 1 £30,000 +50.00%
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 14 February 2016, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 44 (66.67%) Windows
2 35 (53.03%) Active Directory
3 34 (51.52%) ITIL
4 30 (45.45%) MS Office
4 30 (45.45%) Windows 7
5 29 (43.94%) Finance
6 26 (39.39%) Blackberry
6 26 (39.39%) Microsoft
7 22 (33.33%) Citrix
7 22 (33.33%) Law
8 21 (31.82%) Legal
9 20 (30.30%) SLA
10 15 (22.73%) MS Excel
11 12 (18.18%) Windows XP
11 12 (18.18%) TCP/IP
11 12 (18.18%) Blackberry Enterprise Server
11 12 (18.18%) Degree
12 11 (16.67%) Windows Server
13 10 (15.15%) Ticket Management
14 9 (13.64%) Windows Server 2008
14 9 (13.64%) VMware
14 9 (13.64%) Document Management
15 8 (12.12%) Management Information System
16 7 (10.61%) Service Management
16 7 (10.61%) Service Delivery
16 7 (10.61%) DNS
16 7 (10.61%) Windows 8
17 6 (9.09%) iPad
17 6 (9.09%) WAN
17 6 (9.09%) MS Exchange

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 14 February 2016, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (18.18%) Blackberry Enterprise Server
2 6 (9.09%) MS Exchange
3 1 (1.52%) Exchange Server 2010
3 1 (1.52%) SharePoint
Applications
1 30 (45.45%) MS Office
2 15 (22.73%) MS Excel
Business Applications
1 1 (1.52%) Markit EDM
1 1 (1.52%) Oracle Applications
Communications & Networking
1 12 (18.18%) TCP/IP
2 7 (10.61%) DNS
3 6 (9.09%) LAN
3 6 (9.09%) WAN
4 5 (7.58%) DHCP
5 3 (4.55%) Intranet
5 3 (4.55%) Remote Desktop
5 3 (4.55%) VPN
5 3 (4.55%) Wi-Fi
6 2 (3.03%) IP Telephony
6 2 (3.03%) Wireless
7 1 (1.52%) Cisco IOS
7 1 (1.52%) Ethernet
7 1 (1.52%) Firewall
7 1 (1.52%) IPv4
7 1 (1.52%) SAN
7 1 (1.52%) VoIP
Database & Business Intelligence
1 3 (4.55%) SQL Server
General
1 29 (43.94%) Finance
2 22 (33.33%) Law
3 21 (31.82%) Legal
4 3 (4.55%) German Language
5 1 (1.52%) Back Office
5 1 (1.52%) Banking
5 1 (1.52%) Financial Institution
5 1 (1.52%) French Language
5 1 (1.52%) Front Office
5 1 (1.52%) Manufacturing
5 1 (1.52%) Turkish Language
Miscellaneous
1 26 (39.39%) Blackberry
2 8 (12.12%) Management Information System
3 6 (9.09%) iPad
4 5 (7.58%) iPhone
5 4 (6.06%) Analytical Skills
5 4 (6.06%) Enterprise Software
6 3 (4.55%) Mobile Computing
7 2 (3.03%) CMDB
7 2 (3.03%) Driving Licence
7 2 (3.03%) Handset
8 1 (1.52%) Client/Server
8 1 (1.52%) Data Centre
Operating Systems
1 44 (66.67%) Windows
2 30 (45.45%) Windows 7
3 12 (18.18%) Windows XP
4 11 (16.67%) Windows Server
5 9 (13.64%) Windows Server 2008
6 7 (10.61%) Windows 8
7 5 (7.58%) Windows Server 2003
8 4 (6.06%) Linux
8 4 (6.06%) Unix
9 3 (4.55%) Android
10 2 (3.03%) Apple iOS
10 2 (3.03%) Windows Phone
10 2 (3.03%) Windows Server 2012
11 1 (1.52%) Mac OS X
Processes & Methodologies
1 34 (51.52%) ITIL
2 10 (15.15%) Ticket Management
3 9 (13.64%) Document Management
4 7 (10.61%) Service Delivery
4 7 (10.61%) Service Management
5 5 (7.58%) Incident Management
6 4 (6.06%) Logistics
7 3 (4.55%) Asset Management
8 2 (3.03%) Agile Software Development
8 2 (3.03%) Configuration Management
8 2 (3.03%) Problem Management
8 2 (3.03%) Project Management
9 1 (1.52%) Business Intelligence
9 1 (1.52%) CRM
9 1 (1.52%) Data Management
9 1 (1.52%) Enterprise Data Management
9 1 (1.52%) ITSM
9 1 (1.52%) Risk Management
9 1 (1.52%) Supply Chain Management
9 1 (1.52%) Time Management
Programming Languages
1 2 (3.03%) SQL
2 1 (1.52%) C
Qualifications
1 12 (18.18%) Degree
2 5 (7.58%) MCP
3 4 (6.06%) ITIL Certification
4 2 (3.03%) A+ Certification
5 1 (1.52%) GNVQ
5 1 (1.52%) HNC
5 1 (1.52%) HND
5 1 (1.52%) ITIL Foundation Certificate
5 1 (1.52%) MCSE
5 1 (1.52%) Microsoft Certification
5 1 (1.52%) NVQ Level 3
Quality Assurance & Compliance
1 20 (30.30%) SLA
System Software
1 35 (53.03%) Active Directory
2 2 (3.03%) Terminal Server
3 1 (1.52%) VMware Infrastructure
3 1 (1.52%) XenDesktop
Vendors
1 26 (39.39%) Microsoft
2 22 (33.33%) Citrix
3 9 (13.64%) VMware
4 4 (6.06%) Dell
5 3 (4.55%) Intel Security
6 2 (3.03%) Apple
6 2 (3.03%) Oracle
6 2 (3.03%) Remedy
6 2 (3.03%) ServiceNow
7 1 (1.52%) AppSense
7 1 (1.52%) Cisco
7 1 (1.52%) Hitachi
7 1 (1.52%) NetApp
7 1 (1.52%) Twitter
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