The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 163 151 171
Rank change year-on-year
-12 +20
Permanent jobs requiring a Service Desk Analyst 18 35 18
As % of all permanent IT jobs located in Manchester 0.46% 0.92% 0.45%
As % of the Job Titles category 0.49% 0.97% 0.47%
Number of salaries quoted 15 34 14
Average salary £19,500 £23,500 £23,000
Average salary % change year-on-year
-17.02% +2.17%
90% offered a salary of more than £17,000 £18,000 £19,150
10% offered a salary of more than £22,100 £30,000 £24,550
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3694 3597 3848
As % of all permanent IT jobs located in Manchester 95.35% 94.46% 96.32%
Number of salaries quoted 3108 3068 3325
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £25,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Salary Trend in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport -1 5 £19,500 -7.14%
Altrincham +1 1 £17,500 -22.22% 1
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 4 March 2015, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 40 (71.43%) Windows
2 37 (66.07%) Active Directory
3 30 (53.57%) ITIL
4 29 (51.79%) MS Office
5 23 (41.07%) MS Excel
6 22 (39.29%) Windows XP
7 15 (26.79%) SLA
8 13 (23.21%) Microsoft
9 12 (21.43%) Windows 7
10 10 (17.86%) Law
10 10 (17.86%) TCP/IP
10 10 (17.86%) Incident Management
11 9 (16.07%) SQL Server
11 9 (16.07%) Blackberry
12 8 (14.29%) Service Management
13 7 (12.50%) ITIL Certification
14 6 (10.71%) Lotus
14 6 (10.71%) IBM Notes
14 6 (10.71%) MCP
14 6 (10.71%) Analytical Skills
15 5 (8.93%) MS Exchange
15 5 (8.93%) Benchmarking
16 4 (7.14%) Microsoft Certification
16 4 (7.14%) MCSE
16 4 (7.14%) MCSA
16 4 (7.14%) Network Monitoring
16 4 (7.14%) Windows Server 2008
16 4 (7.14%) Finance
16 4 (7.14%) MCITP
17 3 (5.36%) ITIL Foundation Certificate

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 4 March 2015, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.71%) IBM Notes
2 5 (8.93%) MS Exchange
3 1 (1.79%) Lync
3 1 (1.79%) Exchange Server 2010
3 1 (1.79%) SharePoint
3 1 (1.79%) Blackberry Enterprise Server
Applications
1 29 (51.79%) MS Office
2 23 (41.07%) MS Excel
3 1 (1.79%) MS Visio
Communications & Networking
1 10 (17.86%) TCP/IP
2 3 (5.36%) LAN
3 2 (3.57%) Wi-Fi
3 2 (3.57%) WAN
4 1 (1.79%) WLAN
4 1 (1.79%) VPN
4 1 (1.79%) Wireless
Database & Business Intelligence
1 9 (16.07%) SQL Server
2 1 (1.79%) Relational Database
2 1 (1.79%) BusinessObjects
General
1 10 (17.86%) Law
2 4 (7.14%) Finance
3 1 (1.79%) Legal
Miscellaneous
1 9 (16.07%) Blackberry
2 6 (10.71%) Analytical Skills
3 3 (5.36%) Mathematics
4 2 (3.57%) Management Information System
5 1 (1.79%) Video Conferencing
5 1 (1.79%) Handset
5 1 (1.79%) SecurID
Operating Systems
1 40 (71.43%) Windows
2 22 (39.29%) Windows XP
3 12 (21.43%) Windows 7
4 4 (7.14%) Windows Server 2008
5 3 (5.36%) Windows Server 2003
6 1 (1.79%) Windows Vista
6 1 (1.79%) Windows 8
Processes & Methodologies
1 30 (53.57%) ITIL
2 10 (17.86%) Incident Management
3 8 (14.29%) Service Management
4 5 (8.93%) Benchmarking
5 4 (7.14%) Network Monitoring
6 3 (5.36%) Configuration Management
7 2 (3.57%) Problem Management
7 2 (3.57%) Service Delivery
7 2 (3.57%) Service Desk Management
8 1 (1.79%) E-Commerce
8 1 (1.79%) SAP Implementation
8 1 (1.79%) Agile Software Development
8 1 (1.79%) Asset Management
8 1 (1.79%) Document Management
Programming Languages
1 2 (3.57%) SQL
Qualifications
1 7 (12.50%) ITIL Certification
2 6 (10.71%) MCP
3 4 (7.14%) Microsoft Certification
3 4 (7.14%) MCSE
3 4 (7.14%) MCSA
3 4 (7.14%) MCITP
4 3 (5.36%) ITIL Foundation Certificate
5 1 (1.79%) Degree
5 1 (1.79%) BC Cleared
5 1 (1.79%) Security Cleared
5 1 (1.79%) MCTS
Quality Assurance & Compliance
1 15 (26.79%) SLA
System Software
1 37 (66.07%) Active Directory
2 1 (1.79%) Hyper-V
2 1 (1.79%) XenApp
Systems Management
1 1 (1.79%) SCSM
1 1 (1.79%) SCCM
1 1 (1.79%) Backup Exec
Vendors
1 13 (23.21%) Microsoft
2 6 (10.71%) Lotus
3 3 (5.36%) IBM
3 3 (5.36%) Citrix
4 2 (3.57%) McAfee
5 1 (1.79%) ServiceNow
5 1 (1.79%) Business Objects
5 1 (1.79%) SAP
5 1 (1.79%) Cisco
5 1 (1.79%) Symantec
5 1 (1.79%) HP
5 1 (1.79%) Dell
5 1 (1.79%) Sophos
5 1 (1.79%) Polycom
5 1 (1.79%) Tandberg
5 1 (1.79%) VMware
Altrincham, Cheshire
Rullion IT Plus
Salary: £18000 per annum
Posted: 5 days ago
Bolton, Lancashire
Greywood Associates Limited
Salary: £18000 - £20000 per annum + shift + bens
Posted: 6 days ago
Manchester, Lancashire
Slater Gordon
Salary: Excellent benefits and development/progression opportunities
Posted: 7 days ago
Manchester, Lancashire
QA Limited
Salary: £150.00 per week
Posted: 9 days ago