The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 156 156 182
Rank change year-on-year
0 +26
Permanent jobs requiring a Service Desk Analyst 29 21 8
As % of all permanent IT jobs located in Manchester 0.72% 0.56% 0.21%
As % of the Job Titles category 0.75% 0.59% 0.21%
Number of salaries quoted 27 17 8
Average salary £19,500 £18,000 £21,250
Average salary % change year-on-year
+8.33% -15.29%
90% offered a salary of more than £17,000 £18,000 £18,450
10% offered a salary of more than £21,500 £25,000 £22,150
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3850 3530 3737
As % of all permanent IT jobs located in Manchester 95.23% 94.11% 97.17%
Number of salaries quoted 3215 3073 3290
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £22,500 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Salary Trend in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury - 1 £23,500 -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 23 September 2014, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 38 (66.67%) ITIL
2 29 (50.88%) Microsoft
3 28 (49.12%) Active Directory
4 25 (43.86%) Windows
5 16 (28.07%) MS Office
6 14 (24.56%) MS Excel
7 13 (22.81%) SLA
8 12 (21.05%) Incident Management
9 11 (19.30%) Service Management
10 9 (15.79%) Windows 7
11 8 (14.04%) Windows Server 2008
11 8 (14.04%) Analytical Skills
11 8 (14.04%) Service Delivery
11 8 (14.04%) MCITP
11 8 (14.04%) Microsoft Certification
11 8 (14.04%) Windows XP
11 8 (14.04%) MCP
12 7 (12.28%) MS Exchange
12 7 (12.28%) ITIL Certification
12 7 (12.28%) Citrix
12 7 (12.28%) MCSA
12 7 (12.28%) ITIL Foundation Certificate
12 7 (12.28%) Continuous Improvement
13 6 (10.53%) WAN
13 6 (10.53%) LAN
14 5 (8.77%) Linux
14 5 (8.77%) MCSE
14 5 (8.77%) Dell
14 5 (8.77%) VMware
14 5 (8.77%) Mathematics

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 23 September 2014, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (12.28%) MS Exchange
2 4 (7.02%) SharePoint
3 1 (1.75%) Exchange Server 2010
3 1 (1.75%) Exchange Server 2013
Applications
1 16 (28.07%) MS Office
2 14 (24.56%) MS Excel
Business Applications
1 4 (7.02%) Oracle Applications
Communications & Networking
1 6 (10.53%) LAN
1 6 (10.53%) WAN
2 3 (5.26%) TCP/IP
2 3 (5.26%) Wi-Fi
2 3 (5.26%) Junos
3 2 (3.51%) VoIP
4 1 (1.75%) Firewall
General
1 3 (5.26%) Finance
2 2 (3.51%) Retail
Miscellaneous
1 8 (14.04%) Analytical Skills
2 5 (8.77%) Management Information System
2 5 (8.77%) Mathematics
3 4 (7.02%) Thin Client
3 4 (7.02%) Fat Client
4 2 (3.51%) EPoS
5 1 (1.75%) Computer Science
Operating Systems
1 25 (43.86%) Windows
2 9 (15.79%) Windows 7
3 8 (14.04%) Windows Server 2008
3 8 (14.04%) Windows XP
4 5 (8.77%) Linux
5 4 (7.02%) Windows Server 2003
6 1 (1.75%) UNIX
6 1 (1.75%) Windows Server 2012
Processes & Methodologies
1 38 (66.67%) ITIL
2 12 (21.05%) Incident Management
3 11 (19.30%) Service Management
4 8 (14.04%) Service Delivery
5 7 (12.28%) Continuous Improvement
6 5 (8.77%) Problem Management
7 4 (7.02%) Time Management
7 4 (7.02%) Business Intelligence
8 3 (5.26%) Benchmarking
8 3 (5.26%) Business Continuity
8 3 (5.26%) Business Continuity Planning
8 3 (5.26%) Network Management
9 2 (3.51%) Root Cause Analysis
9 2 (3.51%) Service Desk Management
10 1 (1.75%) Mentoring
10 1 (1.75%) E-Commerce
10 1 (1.75%) Data Protection
10 1 (1.75%) SAP Security
Programming Languages
1 1 (1.75%) SQL
Qualifications
1 8 (14.04%) MCP
1 8 (14.04%) Microsoft Certification
1 8 (14.04%) MCITP
2 7 (12.28%) ITIL Certification
2 7 (12.28%) MCSA
2 7 (12.28%) ITIL Foundation Certificate
3 5 (8.77%) MCSE
4 2 (3.51%) Degree
5 1 (1.75%) MCTS
5 1 (1.75%) Citrix Certification
Quality Assurance & Compliance
1 13 (22.81%) SLA
System Software
1 28 (49.12%) Active Directory
2 5 (8.77%) Hyper-V
3 4 (7.02%) VMware Infrastructure
4 1 (1.75%) XenApp
4 1 (1.75%) XenServer
Systems Management
1 1 (1.75%) Backup Exec
Vendors
1 29 (50.88%) Microsoft
2 7 (12.28%) Citrix
3 5 (8.77%) Dell
3 5 (8.77%) Sophos
3 5 (8.77%) VMware
4 4 (7.02%) Websense
4 4 (7.02%) McAfee
4 4 (7.02%) Juniper
4 4 (7.02%) Hitachi
4 4 (7.02%) Oracle
5 2 (3.51%) HP
6 1 (1.75%) SAP
6 1 (1.75%) Cisco
6 1 (1.75%) NetApp
6 1 (1.75%) Symantec
6 1 (1.75%) Veeam
Manchester, Lancashire
Talent International
Salary: £9.00 - £10.50 per hour
Posted: 6 days ago