The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 158 146 177
Rank change year-on-year
-12 +31
Permanent jobs requiring a Service Desk Analyst 34 31 16
As % of all permanent IT jobs located in Manchester 0.81% 0.83% 0.37%
As % of the Job Titles category 0.86% 0.88% 0.38%
Number of salaries quoted 33 30 12
Average salary £20,500 £22,000 £19,750
Average salary % change year-on-year
-6.81% +11.39%
90% offered a salary of more than £18,200 £18,000 £19,500
10% offered a salary of more than £22,000 £25,725 £25,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3960 3525 4178
As % of all permanent IT jobs located in Manchester 94.49% 94.86% 96.67%
Number of salaries quoted 3416 3074 3749
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,000 £23,000
10% offered a salary of more than £55,000 £51,500 £51,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Salary Trend in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 6 £19,500 -
Altrincham - 2 £20,000 -
Rochdale - 1 £16,500 -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 24 December 2014, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 38 (60.32%) Windows
2 37 (58.73%) ITIL
2 37 (58.73%) Active Directory
3 29 (46.03%) MS Office
4 26 (41.27%) Microsoft
5 21 (33.33%) MS Excel
6 19 (30.16%) Windows XP
7 17 (26.98%) SLA
8 13 (20.63%) Incident Management
8 13 (20.63%) Windows 7
9 11 (17.46%) Service Management
10 10 (15.87%) ITIL Certification
10 10 (15.87%) Analytical Skills
11 9 (14.29%) TCP/IP
11 9 (14.29%) Windows Server 2008
12 8 (12.70%) MCP
13 7 (11.11%) LAN
13 7 (11.11%) Blackberry
13 7 (11.11%) Service Delivery
13 7 (11.11%) Law
14 6 (9.52%) SQL Server
14 6 (9.52%) IBM Notes
14 6 (9.52%) WAN
14 6 (9.52%) Lotus
14 6 (9.52%) Benchmarking
14 6 (9.52%) Finance
14 6 (9.52%) Problem Management
15 5 (7.94%) SharePoint
15 5 (7.94%) MS Exchange
15 5 (7.94%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 24 December 2014, IT jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (9.52%) IBM Notes
2 5 (7.94%) SharePoint
2 5 (7.94%) MS Exchange
3 1 (1.59%) Blackberry Enterprise Server
3 1 (1.59%) Lync
3 1 (1.59%) Exchange Server 2010
Applications
1 29 (46.03%) MS Office
2 21 (33.33%) MS Excel
3 1 (1.59%) MS Visio
Business Applications
1 4 (6.35%) Oracle Applications
Communications & Networking
1 9 (14.29%) TCP/IP
2 7 (11.11%) LAN
3 6 (9.52%) WAN
4 4 (6.35%) Wi-Fi
5 2 (3.17%) VoIP
6 1 (1.59%) WLAN
6 1 (1.59%) VPN
6 1 (1.59%) Wireless
Database & Business Intelligence
1 6 (9.52%) SQL Server
2 1 (1.59%) BusinessObjects
2 1 (1.59%) Relational Database
General
1 7 (11.11%) Law
2 6 (9.52%) Finance
3 1 (1.59%) Retail
Miscellaneous
1 10 (15.87%) Analytical Skills
2 7 (11.11%) Blackberry
3 5 (7.94%) Management Information System
4 3 (4.76%) Mathematics
5 1 (1.59%) Video Conferencing
5 1 (1.59%) EPoS
5 1 (1.59%) Handset
5 1 (1.59%) SecurID
Operating Systems
1 38 (60.32%) Windows
2 19 (30.16%) Windows XP
3 13 (20.63%) Windows 7
4 9 (14.29%) Windows Server 2008
5 5 (7.94%) Windows Server 2003
6 1 (1.59%) Windows Vista
6 1 (1.59%) Linux
6 1 (1.59%) Windows 8
Processes & Methodologies
1 37 (58.73%) ITIL
2 13 (20.63%) Incident Management
3 11 (17.46%) Service Management
4 7 (11.11%) Service Delivery
5 6 (9.52%) Benchmarking
5 6 (9.52%) Problem Management
6 4 (6.35%) Time Management
6 4 (6.35%) Continuous Improvement
6 4 (6.35%) Business Intelligence
7 2 (3.17%) E-Commerce
8 1 (1.59%) Configuration Management
8 1 (1.59%) Agile Software Development
8 1 (1.59%) Asset Management
8 1 (1.59%) Document Management
8 1 (1.59%) Mentoring
8 1 (1.59%) SAP Implementation
Programming Languages
1 2 (3.17%) SQL
Qualifications
1 10 (15.87%) ITIL Certification
2 8 (12.70%) MCP
3 4 (6.35%) MCSE
3 4 (6.35%) MCSA
3 4 (6.35%) MCITP
3 4 (6.35%) Microsoft Certification
4 3 (4.76%) ITIL Foundation Certificate
5 2 (3.17%) Degree
6 1 (1.59%) BC Cleared
6 1 (1.59%) Security Cleared
6 1 (1.59%) Citrix Certification
6 1 (1.59%) MCTS
Quality Assurance & Compliance
1 17 (26.98%) SLA
System Software
1 37 (58.73%) Active Directory
2 2 (3.17%) XenApp
3 1 (1.59%) XenServer
3 1 (1.59%) Hyper-V
Systems Management
1 1 (1.59%) Backup Exec
1 1 (1.59%) SCCM
1 1 (1.59%) SCSM
Vendors
1 26 (41.27%) Microsoft
2 6 (9.52%) Lotus
3 4 (6.35%) Hitachi
3 4 (6.35%) McAfee
3 4 (6.35%) Dell
3 4 (6.35%) Citrix
3 4 (6.35%) Oracle
4 3 (4.76%) IBM
5 2 (3.17%) Cisco
6 1 (1.59%) Business Objects
6 1 (1.59%) SAP
6 1 (1.59%) Juniper
6 1 (1.59%) HP
6 1 (1.59%) Sophos
6 1 (1.59%) VMware
6 1 (1.59%) Polycom
6 1 (1.59%) Tandberg
6 1 (1.59%) Veeam
6 1 (1.59%) NetApp
6 1 (1.59%) Symantec