Service Desk Analyst Jobs in Merseyside

Service Desk Analyst
North West > Merseyside

The median Service Desk Analyst salary in Merseyside is £24,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 68 98 83
Rank change year-on-year +30 -15 -31
Permanent jobs requiring a Service Desk Analyst 25 7 28
As % of all permanent jobs advertised in Merseyside 1.93% 0.64% 2.40%
As % of the Job Titles category 2.04% 0.80% 2.53%
Number of salaries quoted 21 7 23
10th Percentile £21,250 £21,050 £21,250
25th Percentile £22,750 £21,250 £21,375
Median annual salary (50th Percentile) £24,000 £24,500 £23,500
Median % change year-on-year -2.04% +4.26% +9.30%
75th Percentile £25,000 £24,875 £26,250
90th Percentile £28,000 £28,500 £28,750
North West median annual salary £23,500 £25,000 £23,250
% change year-on-year -6.00% +7.53% +3.33%

All Permanent IT Job Vacancies
Merseyside

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Merseyside with a recognized job title 1,225 871 1,108
% of permanent jobs with a recognized job title 94.59% 79.84% 94.94%
Number of salaries quoted 853 446 705
10th Percentile £25,100 £26,750 £24,887
25th Percentile £32,500 £36,250 £35,250
Median annual salary (50th Percentile) £41,500 £45,000 £47,500
Median % change year-on-year -7.78% -5.26% +11.76%
75th Percentile £57,250 £60,000 £62,500
90th Percentile £75,000 £70,600 £74,257
North West median annual salary £50,000 £54,882 £52,500
% change year-on-year -8.90% +4.54% +10.53%

Service Desk Analyst
Job Vacancy Trend in Merseyside

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Merseyside.

Job vacancy trend for Service Desk Analyst in Merseyside

Service Desk Analyst
Salary Trend in Merseyside

3-month moving average salary quoted in jobs citing Service Desk Analyst in Merseyside.

Salary trend for Service Desk Analyst in Merseyside

Service Desk Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Merseyside region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Liverpool +23 20 £23,250 -6.06% 2
Birkenhead +1 3 £29,281 +19.51%
Bootle - 2 - -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Merseyside

For the 6 months to 5 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring Service Desk Analyst in the job title.

1 11 (44.00%) Microsoft
2 10 (40.00%) ITIL
3 9 (36.00%) Social Skills
4 7 (28.00%) Customer Service
5 6 (24.00%) Microsoft 365
5 6 (24.00%) ServiceNow
5 6 (24.00%) DevOps
5 6 (24.00%) SLA
5 6 (24.00%) Incident Management
6 5 (20.00%) Service Management
6 5 (20.00%) Finance
6 5 (20.00%) Law
6 5 (20.00%) Active Directory
7 4 (16.00%) Line Management
7 4 (16.00%) Logistics
8 3 (12.00%) Azure
8 3 (12.00%) Problem-Solving
9 2 (8.00%) Data Centre
9 2 (8.00%) Continuous Improvement
9 2 (8.00%) Degree
9 2 (8.00%) Physics
9 2 (8.00%) Ergonomics
9 2 (8.00%) Human Factors
9 2 (8.00%) Mentoring
9 2 (8.00%) Coaching
10 1 (4.00%) Analytical Skills
10 1 (4.00%) Analytical Thinking
10 1 (4.00%) NHS
10 1 (4.00%) Microsoft Office
10 1 (4.00%) Microsoft Exchange

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.00%) Microsoft Exchange
Applications
1 1 (4.00%) Microsoft Office
Cloud Services
1 6 (24.00%) Microsoft 365
2 3 (12.00%) Azure
General
1 9 (36.00%) Social Skills
2 5 (20.00%) Finance
2 5 (20.00%) Law
3 1 (4.00%) Analytical Skills
3 1 (4.00%) Banking
3 1 (4.00%) Legal
3 1 (4.00%) Public Sector
Miscellaneous
1 2 (8.00%) Data Centre
2 1 (4.00%) e-Learning
2 1 (4.00%) NHS
Processes & Methodologies
1 10 (40.00%) ITIL
2 7 (28.00%) Customer Service
3 6 (24.00%) DevOps
3 6 (24.00%) Incident Management
4 5 (20.00%) Service Management
5 4 (16.00%) Line Management
5 4 (16.00%) Logistics
6 3 (12.00%) Problem-Solving
7 2 (8.00%) Coaching
7 2 (8.00%) Continuous Improvement
7 2 (8.00%) Ergonomics
7 2 (8.00%) Human Factors
7 2 (8.00%) Mentoring
7 2 (8.00%) Physics
8 1 (4.00%) Analytical Thinking
8 1 (4.00%) Customer Experience
8 1 (4.00%) ITSM
Qualifications
1 2 (8.00%) Degree
Quality Assurance & Compliance
1 6 (24.00%) SLA
System Software
1 5 (20.00%) Active Directory
Vendors
1 11 (44.00%) Microsoft
2 6 (24.00%) ServiceNow
3 1 (4.00%) iManage