Service Analyst Jobs in the Midlands

Service Analyst
England > Midlands

The median Service Analyst salary in the Midlands is £28,165 per year according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 222 197 256
Rank change year-on-year -25 +59 -38
Permanent jobs requiring a Service Analyst 103 128 100
As % of all permanent jobs advertised in the Midlands 0.88% 1.34% 0.92%
As % of the Job Titles category 0.94% 1.50% 0.97%
Number of salaries quoted 85 70 78
10th Percentile £23,600 £22,475 £20,675
25th Percentile £25,000 £25,000 £22,500
Median annual salary (50th Percentile) £28,165 £29,000 £27,000
Median % change year-on-year -2.88% +7.41% +14.89%
75th Percentile £32,457 £33,750 £42,500
90th Percentile £40,815 £36,651 £62,500
England median annual salary £27,500 £30,000 £27,500
% change year-on-year -8.33% +9.09% -

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,008 8,542 10,293
% of permanent jobs with a recognized job title 94.30% 89.44% 94.83%
Number of salaries quoted 8,237 4,748 7,093
10th Percentile £26,250 £28,750 £27,500
25th Percentile £33,750 £37,500 £36,750
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,635 £60,567 £60,000
% change year-on-year -11.45% +0.95% +9.09%

Service Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Analyst in the Midlands

Service Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Analyst in the Midlands.

Salary trend for Service Analyst in the Midlands

Service Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Analyst in the Midlands over the 6 months to 30 April 2024.

Salary histogram for Service Analyst in the Midlands

Service Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Midlands region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands 0 68 £27,500 -5.98% 13
East Midlands -21 35 £28,165 +4.31% 5
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 30 April 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Analyst in the job title.

1 51 (49.51%) Social Skills
2 39 (37.86%) Customer Service
3 36 (34.95%) Microsoft
4 28 (27.18%) Windows
5 27 (26.21%) SLA
6 23 (22.33%) Active Directory
7 22 (21.36%) ITIL
7 22 (21.36%) Problem-Solving
8 20 (19.42%) Microsoft 365
9 18 (17.48%) Analytical Skills
10 17 (16.50%) Windows Server
10 17 (16.50%) VoIP
10 17 (16.50%) DNS
11 15 (14.56%) DHCP
11 15 (14.56%) SaaS
12 14 (13.59%) JIRA
13 13 (12.62%) Microsoft Office
13 13 (12.62%) Windows 10
13 13 (12.62%) Team-Oriented Environment
14 12 (11.65%) Windows Server 2016
14 12 (11.65%) Windows Server 2019
14 12 (11.65%) CRM
14 12 (11.65%) TCP/IP
14 12 (11.65%) Service Delivery
15 11 (10.68%) Incident Management
16 9 (8.74%) Time Management
16 9 (8.74%) Apple
17 8 (7.77%) Microsoft Exchange
17 8 (7.77%) Service Management
17 8 (7.77%) Firewall

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.77%) Microsoft Exchange
2 4 (3.88%) SharePoint
3 3 (2.91%) IBM Notes
4 2 (1.94%) Exchange Server 2003
4 2 (1.94%) Exchange Server 2007
4 2 (1.94%) Exchange Server 2010
4 2 (1.94%) Exchange Server 2013
5 1 (0.97%) Confluence
Applications
1 13 (12.62%) Microsoft Office
2 2 (1.94%) Microsoft Project
2 2 (1.94%) MS Visio
Business Applications
1 1 (0.97%) Remedy ITSM
Cloud Services
1 20 (19.42%) Microsoft 365
2 15 (14.56%) SaaS
3 5 (4.85%) Azure
4 2 (1.94%) Dynamics 365
5 1 (0.97%) Entra ID
Communications & Networking
1 17 (16.50%) DNS
1 17 (16.50%) VoIP
2 15 (14.56%) DHCP
3 12 (11.65%) TCP/IP
4 8 (7.77%) Firewall
5 6 (5.83%) VPN
6 5 (4.85%) Remote Desktop
7 2 (1.94%) LAN
7 2 (1.94%) WAN
8 1 (0.97%) Intrusion Detection
8 1 (0.97%) Network Security
8 1 (0.97%) PBX
8 1 (0.97%) SAN
8 1 (0.97%) Wireless
Database & Business Intelligence
1 7 (6.80%) SQL Server
2 2 (1.94%) SQL Server Integration Services
2 2 (1.94%) SQL Server Reporting Services
Development Applications
1 14 (13.59%) JIRA
General
1 51 (49.51%) Social Skills
2 18 (17.48%) Analytical Skills
3 5 (4.85%) Finance
4 4 (3.88%) Retail
5 3 (2.91%) Norwegian Language
6 2 (1.94%) French Language
6 2 (1.94%) German Language
6 2 (1.94%) Inclusion and Diversity
7 1 (0.97%) Back Office
7 1 (0.97%) Fire and Rescue
7 1 (0.97%) Local Government
7 1 (0.97%) Marketing
7 1 (0.97%) Telecoms
Miscellaneous
1 13 (12.62%) Team-Oriented Environment
2 6 (5.83%) Self-Motivation
3 3 (2.91%) Mobile Computing
3 3 (2.91%) Onboarding
4 2 (1.94%) Management Information System
4 2 (1.94%) PropTech
5 1 (0.97%) Operational Technology
5 1 (0.97%) Product Ownership
5 1 (0.97%) Replication
5 1 (0.97%) Wiki
Operating Systems
1 28 (27.18%) Windows
2 17 (16.50%) Windows Server
3 13 (12.62%) Windows 10
4 12 (11.65%) Windows Server 2016
4 12 (11.65%) Windows Server 2019
5 7 (6.80%) Windows Server 2012
6 6 (5.83%) Apple iOS
7 5 (4.85%) Windows Server 2008
8 2 (1.94%) Windows 8
8 2 (1.94%) Windows Server 2003
9 1 (0.97%) Windows 7
Processes & Methodologies
1 39 (37.86%) Customer Service
2 22 (21.36%) ITIL
2 22 (21.36%) Problem-Solving
3 12 (11.65%) CRM
3 12 (11.65%) Service Delivery
4 11 (10.68%) Incident Management
5 9 (8.74%) Time Management
6 8 (7.77%) Service Management
7 7 (6.80%) Customer Experience
8 6 (5.83%) Asset Management
8 6 (5.83%) Change Control
8 6 (5.83%) ITSM
8 6 (5.83%) Problem Management
9 5 (4.85%) Change Management
9 5 (4.85%) Decision-Making
10 3 (2.91%) Client Onboarding
10 3 (2.91%) Cybersecurity
10 3 (2.91%) Presales
10 3 (2.91%) Proactive Management
10 3 (2.91%) Software Asset Management
Programming Languages
1 3 (2.91%) PowerShell
2 2 (1.94%) SQL
Qualifications
1 3 (2.91%) A+ Certification
1 3 (2.91%) CompTIA Security+
1 3 (2.91%) Degree
1 3 (2.91%) MCSA
1 3 (2.91%) Microsoft Certification
2 2 (1.94%) ITIL Certification
3 1 (0.97%) ISEB
3 1 (0.97%) MCP
Quality Assurance & Compliance
1 27 (26.21%) SLA
2 1 (0.97%) Accessibility
System Software
1 23 (22.33%) Active Directory
2 6 (5.83%) Hyper-V
3 3 (2.91%) VMware Infrastructure
4 2 (1.94%) Citrix Hypervisor
4 2 (1.94%) XenApp
4 2 (1.94%) XenDesktop
5 1 (0.97%) Terminal Services
5 1 (0.97%) VMware ESXi
Systems Management
1 3 (2.91%) Microsoft Intune
1 3 (2.91%) SCCM
Vendors
1 36 (34.95%) Microsoft
2 9 (8.74%) Apple
3 6 (5.83%) VMware
4 5 (4.85%) ServiceNow
5 3 (2.91%) Adobe
5 3 (2.91%) Cisco
5 3 (2.91%) Citrix
5 3 (2.91%) Lotus
5 3 (2.91%) Snow
5 3 (2.91%) Sophos
6 2 (1.94%) Altova
6 2 (1.94%) Remedy
6 2 (1.94%) WatchGuard
7 1 (0.97%) Atlassian
7 1 (0.97%) HP
7 1 (0.97%) Veeam