The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Analyst
Rank 172 162 164
Rank change year-on-year
-10 +2
Permanent jobs requiring a Service Analyst 41 40 30
As % of all permanent IT jobs located in the West Midlands 0.75% 0.73% 0.62%
As % of the Job Titles category 0.79% 0.77% 0.66%
Number of salaries quoted 36 37 29
Average salary £21,625 £21,000 £27,500
Average salary % change year-on-year
+2.97% -23.63%
90% offered a salary of more than £17,550 £18,500 £19,450
10% offered a salary of more than £40,000 £48,500 £40,100
UK excluding London average salary £22,500 £21,000 £22,500
% change year-on-year
+7.14% -6.66%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5203 5169 4550
As % of all permanent IT jobs located in the West Midlands 95.42% 94.72% 94.65%
Number of salaries quoted 4311 4390 3890
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the West Midlands

Service Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the West Midlands region.

Service Analyst Salary Trend in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Analyst across the West Midlands region over the 3 months to 29 August 2014.

Service Analyst Salary Histogram in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 17 £21,250 +3.65% 1
Staffordshire -10 10 £22,500 -8.84%
Worcestershire +1 8 £18,000 -12.19%
Solihull -2 2 £20,248 +6.56%
Walsall - 1 £19,000 -
West Bromwich - 1 £19,000 -
Coventry - 1 - - 1
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 60 (69.77%) Windows
2 44 (51.16%) ITIL
3 42 (48.84%) Microsoft
4 35 (40.70%) MS Excel
4 35 (40.70%) Windows 7
5 32 (37.21%) Active Directory
6 31 (36.05%) WAN
7 29 (33.72%) LAN
8 28 (32.56%) Windows XP
8 28 (32.56%) SLA
9 27 (31.40%) MS Office
9 27 (31.40%) Citrix
10 26 (30.23%) Blackberry
11 25 (29.07%) Blackberry Enterprise Server
12 24 (27.91%) Microsoft Certification
13 21 (24.42%) Windows Server 2003
14 18 (20.93%) Service Management
15 17 (19.77%) McAfee
16 16 (18.60%) LANDesk
17 15 (17.44%) Continuous Improvement
17 15 (17.44%) XenApp
17 15 (17.44%) 3G
18 14 (16.28%) ITIL Certification
18 14 (16.28%) MCSE
18 14 (16.28%) VoIP
18 14 (16.28%) Broadband
18 14 (16.28%) PDA
19 12 (13.95%) Asset Management
20 10 (11.63%) Mathematics
20 10 (11.63%) Telecoms

Service Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (29.07%) Blackberry Enterprise Server
2 6 (6.98%) MS Exchange
3 4 (4.65%) Exchange Server 2000
4 2 (2.33%) Exchange Server 2003
4 2 (2.33%) Exchange Server 2010
5 1 (1.16%) IIS
5 1 (1.16%) IBM Notes
5 1 (1.16%) Tomcat
5 1 (1.16%) Exchange Server 2007
Applications
1 35 (40.70%) MS Excel
2 27 (31.40%) MS Office
3 3 (3.49%) MS PowerPoint
Business Applications
1 3 (3.49%) Remedy ITSM
Communications & Networking
1 31 (36.05%) WAN
2 29 (33.72%) LAN
3 15 (17.44%) 3G
4 14 (16.28%) VoIP
4 14 (16.28%) Broadband
5 10 (11.63%) ADSL
6 3 (3.49%) VPN
6 3 (3.49%) DNS
6 3 (3.49%) Internet
7 2 (2.33%) DHCP
7 2 (2.33%) TCP/IP
8 1 (1.16%) Intranet
Database & Business Intelligence
1 2 (2.33%) Crystal Reports
2 1 (1.16%) Oracle Database
General
1 10 (11.63%) Telecoms
2 5 (5.81%) Legal
3 3 (3.49%) Banking
3 3 (3.49%) Investment Banking
3 3 (3.49%) Finance
3 3 (3.49%) Law
Libraries, Frameworks & Software Standards
1 1 (1.16%) Middleware
Miscellaneous
1 26 (30.23%) Blackberry
2 14 (16.28%) PDA
3 10 (11.63%) Mathematics
4 2 (2.33%) iSeries
4 2 (2.33%) AS400
Operating Systems
1 60 (69.77%) Windows
2 35 (40.70%) Windows 7
3 28 (32.56%) Windows XP
4 21 (24.42%) Windows Server 2003
5 8 (9.30%) Windows 8
6 6 (6.98%) Windows Server 2008
6 6 (6.98%) Windows 2000
7 1 (1.16%) Windows Server 2012
7 1 (1.16%) UNIX
Processes & Methodologies
1 44 (51.16%) ITIL
2 18 (20.93%) Service Management
3 15 (17.44%) Continuous Improvement
4 12 (13.95%) Asset Management
5 9 (10.47%) E-Commerce
6 7 (8.14%) Service Delivery
6 7 (8.14%) Incident Management
7 5 (5.81%) Stakeholder Management
8 4 (4.65%) Change Management
9 3 (3.49%) ITSM
9 3 (3.49%) Project Management
9 3 (3.49%) Capacity Management
9 3 (3.49%) Service Desk Management
10 2 (2.33%) ERP
10 2 (2.33%) PRINCE2
10 2 (2.33%) ITIL V3
11 1 (1.16%) CRM
11 1 (1.16%) Problem Management
11 1 (1.16%) Data Protection
11 1 (1.16%) Document Management
Programming Languages
1 4 (4.65%) SQL
2 1 (1.16%) C
Qualifications
1 24 (27.91%) Microsoft Certification
2 14 (16.28%) ITIL Certification
2 14 (16.28%) MCSE
3 5 (5.81%) Degree
4 2 (2.33%) ITIL Foundation Certificate
5 1 (1.16%) Security Cleared
5 1 (1.16%) MCP
5 1 (1.16%) MOS
Quality Assurance & Compliance
1 28 (32.56%) SLA
2 1 (1.16%) ISO/IEC 27001
2 1 (1.16%) PCI DSS
2 1 (1.16%) ISO 9001
System Software
1 32 (37.21%) Active Directory
2 15 (17.44%) XenApp
3 2 (2.33%) Terminal Services
4 1 (1.16%) VMware ESX
Systems Management
1 1 (1.16%) SCCM
Vendors
1 42 (48.84%) Microsoft
2 27 (31.40%) Citrix
3 17 (19.77%) McAfee
4 16 (18.60%) LANDesk
5 4 (4.65%) Remedy
6 2 (2.33%) Adobe
6 2 (2.33%) Business Objects
7 1 (1.16%) Cisco
7 1 (1.16%) Sun
7 1 (1.16%) Interwoven
7 1 (1.16%) Avaya
7 1 (1.16%) Lotus
7 1 (1.16%) Apple
7 1 (1.16%) Sage
7 1 (1.16%) Oracle
7 1 (1.16%) VMware
7 1 (1.16%) Northgate
Coventry
Trinity
Salary: £17,500 day shift
Posted: Yesterday