The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 166 173 172
Rank change year-on-year
+7 -1
Permanent jobs requiring a Service Analyst 51 41 30
As % of all permanent IT jobs located in the West Midlands 0.92% 0.75% 0.61%
As % of the Job Titles category 0.96% 0.79% 0.64%
Number of salaries quoted 44 39 29
Average salary £20,124 £22,000 £25,750
Average salary % change year-on-year
-8.52% -14.56%
90% offered a salary of more than £17,430 £18,200 £18,780
10% offered a salary of more than £41,000 £50,000 £37,500
UK excluding London average salary £22,000 £21,000 £22,500
% change year-on-year
+4.76% -6.66%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5296 5183 4666
As % of all permanent IT jobs located in the West Midlands 95.53% 95.10% 94.80%
Number of salaries quoted 4416 4415 3983
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Service Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the West Midlands

Service Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the West Midlands region.

Service Analyst Salary Trend in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Analyst across the West Midlands region over the 3 months to 16 September 2014.

Service Analyst Salary Histogram in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 23 £20,000 -9.09% 3
Worcestershire +4 10 £18,000 -12.19%
Staffordshire -6 9 £22,500 -8.84%
Walsall - 3 £19,000 -
Coventry - 3 £19,000 - 2
Solihull +5 2 £20,248 +6.56%
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 September 2014, IT jobs across the West Midlands region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 63 (65.63%) Windows
2 50 (52.08%) ITIL
2 50 (52.08%) Microsoft
3 39 (40.63%) MS Excel
4 38 (39.58%) Windows 7
5 32 (33.33%) WAN
5 32 (33.33%) Active Directory
6 30 (31.25%) LAN
6 30 (31.25%) MS Office
7 29 (30.21%) SLA
8 28 (29.17%) Windows XP
9 26 (27.08%) Citrix
10 25 (26.04%) Microsoft Certification
10 25 (26.04%) Blackberry
11 24 (25.00%) Blackberry Enterprise Server
12 21 (21.88%) Windows Server 2003
13 19 (19.79%) Service Management
14 16 (16.67%) McAfee
14 16 (16.67%) ITIL Certification
14 16 (16.67%) LANDesk
15 15 (15.63%) Continuous Improvement
15 15 (15.63%) XenApp
15 15 (15.63%) 3G
16 14 (14.58%) VoIP
16 14 (14.58%) Broadband
16 14 (14.58%) PDA
17 13 (13.54%) MCSE
18 12 (12.50%) ADSL
18 12 (12.50%) Telecoms
18 12 (12.50%) Asset Management

Service Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 September 2014, IT jobs across the West Midlands region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (25.00%) Blackberry Enterprise Server
2 5 (5.21%) MS Exchange
3 4 (4.17%) Exchange Server 2000
4 2 (2.08%) IBM Notes
5 1 (1.04%) Tomcat
5 1 (1.04%) Exchange Server 2007
5 1 (1.04%) Exchange Server 2003
5 1 (1.04%) Exchange Server 2010
Applications
1 39 (40.63%) MS Excel
2 30 (31.25%) MS Office
3 3 (3.13%) MS PowerPoint
Business Applications
1 7 (7.29%) Remedy ITSM
Communications & Networking
1 32 (33.33%) WAN
2 30 (31.25%) LAN
3 15 (15.63%) 3G
4 14 (14.58%) VoIP
4 14 (14.58%) Broadband
5 12 (12.50%) ADSL
6 4 (4.17%) DNS
6 4 (4.17%) Internet
7 3 (3.13%) Intranet
7 3 (3.13%) VPN
8 2 (2.08%) DHCP
8 2 (2.08%) TCP/IP
Database & Business Intelligence
1 2 (2.08%) Crystal Reports
2 1 (1.04%) Oracle Database
General
1 12 (12.50%) Telecoms
2 7 (7.29%) Legal
3 4 (4.17%) Finance
4 3 (3.13%) Law
4 3 (3.13%) Investment Banking
4 3 (3.13%) Banking
5 1 (1.04%) Billing
Libraries, Frameworks & Software Standards
1 1 (1.04%) Middleware
Miscellaneous
1 25 (26.04%) Blackberry
2 14 (14.58%) PDA
3 12 (12.50%) Mathematics
4 2 (2.08%) iSeries
4 2 (2.08%) AS400
Operating Systems
1 63 (65.63%) Windows
2 38 (39.58%) Windows 7
3 28 (29.17%) Windows XP
4 21 (21.88%) Windows Server 2003
5 10 (10.42%) Windows 8
6 6 (6.25%) Windows Server 2008
6 6 (6.25%) Windows 2000
7 1 (1.04%) UNIX
7 1 (1.04%) Windows Server 2012
Processes & Methodologies
1 50 (52.08%) ITIL
2 19 (19.79%) Service Management
3 15 (15.63%) Continuous Improvement
4 12 (12.50%) Asset Management
5 11 (11.46%) Coaching
5 11 (11.46%) Incident Management
6 9 (9.38%) E-Commerce
7 7 (7.29%) ITSM
8 6 (6.25%) Service Delivery
9 5 (5.21%) Stakeholder Management
10 3 (3.13%) ERP
10 3 (3.13%) Data Protection
10 3 (3.13%) Capacity Management
10 3 (3.13%) Service Desk Management
11 2 (2.08%) ITIL V3
11 2 (2.08%) PRINCE2
11 2 (2.08%) Change Management
11 2 (2.08%) Project Management
12 1 (1.04%) Workflow
12 1 (1.04%) CRM
Programming Languages
1 3 (3.13%) C
1 3 (3.13%) SQL
Qualifications
1 25 (26.04%) Microsoft Certification
2 16 (16.67%) ITIL Certification
3 13 (13.54%) MCSE
4 4 (4.17%) Degree
5 3 (3.13%) ITIL Foundation Certificate
6 2 (2.08%) MCP
7 1 (1.04%) MOS
7 1 (1.04%) Security Cleared
Quality Assurance & Compliance
1 29 (30.21%) SLA
2 1 (1.04%) ISO 9001
2 1 (1.04%) PCI DSS
2 1 (1.04%) ISO/IEC 27001
System Software
1 32 (33.33%) Active Directory
2 15 (15.63%) XenApp
3 2 (2.08%) Terminal Services
Systems Management
1 1 (1.04%) SCCM
Vendors
1 50 (52.08%) Microsoft
2 26 (27.08%) Citrix
3 16 (16.67%) McAfee
3 16 (16.67%) LANDesk
4 8 (8.33%) Remedy
5 2 (2.08%) Business Objects
5 2 (2.08%) Adobe
5 2 (2.08%) Sun
5 2 (2.08%) Lotus
6 1 (1.04%) Apple
6 1 (1.04%) Interwoven
6 1 (1.04%) Cisco
6 1 (1.04%) Oracle
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £21000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £40000 - £55000 per annum + Package
Posted: 6 days ago
Birmingham
Capita - ITIN
Salary: £16000 - £18500 per annum
Posted: 12 days ago
Coventry, West Midlands (County)
Coventry Building Society
Salary: From £23,814 to £32,744 per annum
Posted: 14 days ago
Coventry
Trinity
Salary: £17,500 day shift
Posted: 17 days ago