Service Delivery Jobs in the Midlands

Service Delivery
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 89 115 76
Rank change year-on-year +26 -39 +32
Permanent jobs citing Service Delivery 333 279 431
As % of all permanent jobs advertised in the Midlands 2.86% 2.90% 3.97%
As % of the Processes & Methodologies category 3.47% 3.00% 4.21%
Number of salaries quoted 234 161 313
10th Percentile £25,750 £31,000 £28,600
25th Percentile £36,250 £36,250 £38,250
Median annual salary (50th Percentile) £47,475 £52,500 £46,223
Median % change year-on-year -9.57% +13.58% +6.26%
75th Percentile £64,688 £67,500 £60,000
90th Percentile £75,000 £71,250 £73,587
England median annual salary £50,000 £52,296 £52,500
% change year-on-year -4.39% -0.39% +5.00%

All Process and Methodology Skills
Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 9,601 9,302 10,229
As % of all permanent jobs advertised in the Midlands 82.44% 96.63% 94.29%
Number of salaries quoted 7,103 4,665 6,954
10th Percentile £26,250 £30,000 £28,750
25th Percentile £34,660 £38,375 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +8.70%
75th Percentile £61,500 £67,500 £63,750
90th Percentile £75,000 £77,950 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the Midlands.

Salary trend for Service Delivery in the Midlands

Service Delivery
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Delivery in the Midlands over the 6 months to 27 April 2024.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +28 222 £50,000 -7.61% 50
East Midlands +14 107 £37,500 -28.57% 44
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (12.61%) SharePoint
2 8 (2.40%) CMS
2 8 (2.40%) Microsoft Exchange
3 6 (1.80%) Appian
4 4 (1.20%) Confluence
5 3 (0.90%) Apache
5 3 (0.90%) IIS
5 3 (0.90%) nginx
Applications
1 19 (5.71%) Microsoft Excel
2 9 (2.70%) Microsoft Office
3 6 (1.80%) Microsoft Project
4 3 (0.90%) Microsoft PowerPoint
4 3 (0.90%) MS Visio
4 3 (0.90%) Spreadsheet
5 2 (0.60%) Chatbot
Business Applications
1 3 (0.90%) Magento
1 3 (0.90%) Shopify
2 1 (0.30%) Sage X3
2 1 (0.30%) SAP PP
Cloud Services
1 88 (26.43%) Microsoft 365
2 78 (23.42%) Azure
3 30 (9.01%) Power Platform
4 19 (5.71%) AWS
5 18 (5.41%) Entra ID
6 9 (2.70%) Dynamics 365
7 7 (2.10%) PowerApps
8 6 (1.80%) SaaS
9 5 (1.50%) Azure DevOps
9 5 (1.50%) Azure Sentinel
10 4 (1.20%) Amazon EC2
10 4 (1.20%) Amazon S3
10 4 (1.20%) Firebase
11 3 (0.90%) BigCommerce
11 3 (0.90%) DigitalOcean
12 2 (0.60%) Azure Cosmos DB
12 2 (0.60%) Azure Monitor
12 2 (0.60%) Cloud Computing
13 1 (0.30%) OneDrive
13 1 (0.30%) WhatsApp
Communications & Networking
1 25 (7.51%) Firewall
2 18 (5.41%) Intranet
3 14 (4.20%) Wi-Fi
4 13 (3.90%) Network Security
5 11 (3.30%) VoIP
5 11 (3.30%) WAN
6 10 (3.00%) DHCP
6 10 (3.00%) DNS
6 10 (3.00%) VPN
7 9 (2.70%) VLAN
8 6 (1.80%) SD-WAN
8 6 (1.80%) Wireless
9 5 (1.50%) SAN
9 5 (1.50%) Unified Communications
10 4 (1.20%) Cisco IOS
11 3 (0.90%) TCP/IP
12 2 (0.60%) IPv4
12 2 (0.60%) IPv6
12 2 (0.60%) LAN
12 2 (0.60%) PBX
Database & Business Intelligence
1 26 (7.81%) SQL Server
2 23 (6.91%) Power BI
3 9 (2.70%) Relational Database
4 2 (0.60%) MySQL
4 2 (0.60%) NoSQL
5 1 (0.30%) Amazon RDS
5 1 (0.30%) RDBMS
Development Applications
1 7 (2.10%) JIRA
2 4 (1.20%) Git
3 1 (0.30%) Visual Studio Team System
General
1 129 (38.74%) Social Skills
2 73 (21.92%) Finance
3 28 (8.41%) Inclusion and Diversity
4 25 (7.51%) Retail
5 22 (6.61%) Analytical Skills
5 22 (6.61%) Legal
6 15 (4.50%) Public Sector
6 15 (4.50%) Spanish Language
7 12 (3.60%) Law
8 10 (3.00%) Local Government
8 10 (3.00%) Manufacturing
9 8 (2.40%) French Language
10 7 (2.10%) Fire and Rescue
11 5 (1.50%) Marketing
12 4 (1.20%) Organisational Skills
12 4 (1.20%) Police
12 4 (1.20%) Telecoms
13 3 (0.90%) Influencing Skills
14 2 (0.60%) Electronics
15 1 (0.30%) Back Office
Job Titles
1 54 (16.22%) Service Manager
2 51 (15.32%) IT Manager
3 44 (13.21%) Delivery Manager
4 42 (12.61%) Analyst
5 41 (12.31%) Service Delivery Manager
6 36 (10.81%) Lead
7 30 (9.01%) IT Support
8 20 (6.01%) IT Engineer
9 17 (5.11%) Senior
10 16 (4.80%) Architect
11 15 (4.50%) IT Analyst
12 14 (4.20%) IT Services Manager
12 14 (4.20%) Team Leader
13 13 (3.90%) Network Engineer
13 13 (3.90%) Project Manager
13 13 (3.90%) Service Analyst
14 12 (3.60%) Developer
14 12 (3.60%) Support Technician
15 11 (3.30%) Support Analyst
15 11 (3.30%) Support Engineer
Libraries, Frameworks & Software Standards
1 18 (5.41%) EDI
2 11 (3.30%) .NET
3 8 (2.40%) cXML
3 8 (2.40%) EDIFACT
4 1 (0.30%) Blazor
4 1 (0.30%) WPF
Miscellaneous
1 23 (6.91%) Management Information System
2 22 (6.61%) Self-Motivation
3 18 (5.41%) Driving Licence
4 12 (3.60%) Data Centre
5 11 (3.30%) Fat Client
5 11 (3.30%) Low-Code
5 11 (3.30%) Thin Client
6 8 (2.40%) TRADACOMS
7 7 (2.10%) Enterprise Software
8 6 (1.80%) Public Cloud
9 5 (1.50%) Onboarding
9 5 (1.50%) PropTech
10 4 (1.20%) CMDB
11 3 (0.90%) Data Protection Act
11 3 (0.90%) Freedom of Information
11 3 (0.90%) Freedom of Information Act
12 2 (0.60%) IoT
12 2 (0.60%) Mobile App
12 2 (0.60%) Security Operations Centre
12 2 (0.60%) Video Editing
Operating Systems
1 41 (12.31%) Windows
2 12 (3.60%) Windows 10
3 11 (3.30%) Windows Server
4 7 (2.10%) Windows Server 2016
4 7 (2.10%) Windows Server 2019
5 6 (1.80%) Windows Server 2012
6 5 (1.50%) Android
7 4 (1.20%) Mac OS X
7 4 (1.20%) Windows 7
7 4 (1.20%) Windows 8
8 3 (0.90%) Apple iOS
8 3 (0.90%) Linux
8 3 (0.90%) Unix
Processes & Methodologies
1 117 (35.14%) ITIL
2 84 (25.23%) Continuous Improvement
3 82 (24.62%) Problem-Solving
4 69 (20.72%) Service Management
5 57 (17.12%) ITSM
6 55 (16.52%) Agile
6 55 (16.52%) Customer Service
7 49 (14.71%) Project Management
8 41 (12.31%) Incident Management
9 40 (12.01%) Change Management
10 31 (9.31%) Project Delivery
11 30 (9.01%) Line Management
12 27 (8.11%) Collaborative Working
12 27 (8.11%) Digital Strategy
12 27 (8.11%) Migration
13 26 (7.81%) Supplier Management
14 25 (7.51%) Cybersecurity
14 25 (7.51%) Problem Management
14 25 (7.51%) Stakeholder Management
15 24 (7.21%) IT Strategy
Programming Languages
1 12 (3.60%) SQL
2 8 (2.40%) ActionScript
2 8 (2.40%) ActionScript 2.0
3 7 (2.10%) PowerShell
4 4 (1.20%) Kotlin
5 3 (0.90%) Java
5 3 (0.90%) JavaScript
6 2 (0.60%) C#
6 2 (0.60%) Python
7 1 (0.30%) Swift
7 1 (0.30%) T-SQL
Qualifications
1 29 (8.71%) Degree
2 19 (5.71%) Security Cleared
3 15 (4.50%) ITIL Certification
4 11 (3.30%) SC Cleared
5 5 (1.50%) APMG
5 5 (1.50%) Cisco Certification
5 5 (1.50%) Computer Science Degree
5 5 (1.50%) PMI Certification
5 5 (1.50%) PMP
6 4 (1.20%) AWS Certification
6 4 (1.20%) AWS Certified Solutions Architect
6 4 (1.20%) Azure Certification
6 4 (1.20%) DBS Check
7 3 (0.90%) APMP
7 3 (0.90%) CCNA
7 3 (0.90%) CCNP
8 2 (0.60%) A+ Certification
8 2 (0.60%) CCIE
9 1 (0.30%) MCP
9 1 (0.30%) PRINCE2 Certification
Quality Assurance & Compliance
1 30 (9.01%) SLA
2 25 (7.51%) GDPR
3 17 (5.11%) Cyber Essentials
4 13 (3.90%) Accessibility
5 12 (3.60%) QA
6 10 (3.00%) PMO
7 6 (1.80%) Data Quality
8 5 (1.50%) ISO/IEC 20000
9 1 (0.30%) PCI DSS
System Software
1 45 (13.51%) Active Directory
2 11 (3.30%) Hyper-V
2 11 (3.30%) VMware Infrastructure
3 2 (0.60%) Virtual Desktop
4 1 (0.30%) Virtual Machines
4 1 (0.30%) Virtual Servers
Systems Management
1 26 (7.81%) Microsoft Intune
2 15 (4.50%) SCCM
3 4 (1.20%) SmoothWall
4 1 (0.30%) Single Sign-On
Vendors
1 94 (28.23%) Microsoft
2 17 (5.11%) VMware
3 16 (4.80%) Sophos
4 15 (4.50%) Apple
4 15 (4.50%) Cisco
5 14 (4.20%) ServiceNow
6 9 (2.70%) SonicWALL
7 8 (2.40%) Veeam
8 7 (2.10%) iManage
8 7 (2.10%) OpenAI
9 6 (1.80%) Google
9 6 (1.80%) SolarWinds
10 5 (1.50%) Avaya
10 5 (1.50%) Zscaler
11 4 (1.20%) Adobe
11 4 (1.20%) Citrix
11 4 (1.20%) Fortinet
11 4 (1.20%) Remedy
11 4 (1.20%) Salesforce
12 3 (0.90%) SAP