The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 16 20 25
Rank change year-on-year
+4 +5
Permanent jobs citing Service Delivery 2 12 14
As % of all permanent IT jobs located in the Midlands 1.92% 5.48% 5.65%
As % of the Processes & Methodologies category 2.41% 7.59% 8.33%
Number of salaries quoted 2 12 10
Average salary £50,000 £50,000 £85,000
Average salary % change year-on-year
- -41.17%
90% offered a salary of more than £46,000 £40,000 £58,700
10% offered a salary of more than £54,000 £62,500 £100,000
UK excluding London average salary £45,000 £45,000 £43,161
% change year-on-year
- +4.26%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Midlands region.

Processes & Methodologies Category
Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
83 158 168
As % of all permanent IT jobs located in the Midlands 79.81% 72.15% 67.74%
Number of salaries quoted 48 120 116
Average salary £55,000 £47,500 £45,000
Average salary % change year-on-year
+15.78% +5.55%
90% offered a salary of more than £35,200 £35,000 £35,500
10% offered a salary of more than £67,400 £70,000 £77,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Delivery
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the Midlands

Service Delivery
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Midlands region.

Service Delivery Salary Trend in the Midlands

Service Delivery
Top 11 Related IT Skills in the Midlands

For the 6 months to 20 October 2014, IT jobs across the Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 6 (85.71%) ITIL
2 5 (71.43%) Service Management
3 4 (57.14%) ITSM
3 4 (57.14%) Finance
3 4 (57.14%) SLA
4 3 (42.86%) ITIL Certification
4 3 (42.86%) Customer Engagement
5 2 (28.57%) Infrastructure Management
6 1 (14.29%) People Management
6 1 (14.29%) Problem Management
6 1 (14.29%) Oracle

Service Delivery
Top Related IT Skills in the Midlands by Category

For the 6 months to 20 October 2014, IT jobs across the Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

General
1 4 (57.14%) Finance
Job Titles
1 6 (85.71%) Service Manager
2 5 (71.43%) Delivery Manager
2 5 (71.43%) Services Delivery Manager
3 1 (14.29%) Technical Services Manager
3 1 (14.29%) Technical Delivery Manager
3 1 (14.29%) Service Design Architect
3 1 (14.29%) Technical Manager
3 1 (14.29%) Architect
3 1 (14.29%) Operations Manager
Processes & Methodologies
1 6 (85.71%) ITIL
2 5 (71.43%) Service Management
3 4 (57.14%) ITSM
4 3 (42.86%) Customer Engagement
5 2 (28.57%) Infrastructure Management
6 1 (14.29%) People Management
6 1 (14.29%) Problem Management
Qualifications
1 3 (42.86%) ITIL Certification
Quality Assurance & Compliance
1 4 (57.14%) SLA
Vendors
1 1 (14.29%) Oracle