The first table below looks at the demand for the Service Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Analyst
Rank 327 351 414
Rank change year-on-year
+24 +63
Permanent jobs requiring a Service Analyst 897 725 619
As % of all permanent IT jobs located in England 0.79% 0.70% 0.52%
As % of the Job Titles category 0.84% 0.74% 0.55%
Number of salaries quoted 799 622 534
Average salary £24,000 £23,000 £25,000
Average salary % change year-on-year
+4.34% -8.00%
90% offered a salary of more than £18,500 £18,240 £18,500
10% offered a salary of more than £35,000 £35,000 £37,500
UK excluding London average salary £22,000 £22,000 £22,700
% change year-on-year
- -3.08%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106804 98560 112219
As % of all permanent IT jobs located in England 94.50% 94.70% 94.81%
Number of salaries quoted 87442 82989 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Analyst
UK

Service Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the England region.

Service Analyst Salary Trend in England

Service Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Analyst across the England region over the 3 months to 18 April 2014.

Service Analyst Salary Histogram in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -15 340 £28,000 +4.67% 41
South East +67 213 £22,500 - 29
Yorkshire -46 72 £21,000 - 12
South West +16 68 £20,000 -9.09% 6
North West +29 67 £23,500 - 5
East of England -21 55 £27,500 +25.00% 12
East Midlands -22 48 £19,000 -15.55% 2
West Midlands +3 27 £18,750 -3.84% 3
North East -14 7 £22,500 +13.92% 3
Service Analyst
UK

Service Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 952 (56.47%) ITIL
2 927 (54.98%) Windows
3 763 (45.26%) Active Directory
4 697 (41.34%) MS Office
5 693 (41.10%) Microsoft
6 490 (29.06%) MS Excel
7 467 (27.70%) Windows 7
8 367 (21.77%) SLA
9 363 (21.53%) Windows XP
10 318 (18.86%) Citrix
11 315 (18.68%) MS Exchange
12 262 (15.54%) Service Management
13 237 (14.06%) Finance
14 227 (13.46%) Microsoft Certification
15 223 (13.23%) Service Delivery
16 208 (12.34%) Cisco
17 196 (11.63%) Blackberry
18 185 (10.97%) Incident Management
19 173 (10.26%) Windows Server 2003
19 173 (10.26%) Windows Server 2008
20 148 (8.78%) Degree
20 148 (8.78%) SQL
21 139 (8.24%) Problem Management
22 131 (7.77%) TCP/IP
23 127 (7.53%) ITIL Certification
24 117 (6.94%) WAN
24 117 (6.94%) MCP
25 116 (6.88%) LAN
25 116 (6.88%) Law
26 109 (6.47%) VMware

Service Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 315 (18.68%) MS Exchange
2 104 (6.17%) Blackberry Enterprise Server
3 93 (5.52%) Exchange Server 2007
4 92 (5.46%) Exchange Server 2010
5 85 (5.04%) SharePoint
6 74 (4.39%) Exchange Server 2003
7 42 (2.49%) Lync
8 36 (2.14%) IBM Notes
9 23 (1.36%) SharePoint 2010
10 20 (1.19%) Exchange Server 2013
11 16 (0.95%) WorkSite
11 16 (0.95%) IIS
12 14 (0.83%) Documentum
13 10 (0.59%) Moodle
13 10 (0.59%) CMS
14 5 (0.30%) TPMS
15 4 (0.24%) SAS
16 2 (0.12%) WebLogic
16 2 (0.12%) Lotus Domino
17 1 (0.059%) CICS
Applications
1 697 (41.34%) MS Office
2 490 (29.06%) MS Excel
3 62 (3.68%) MS PowerPoint
4 25 (1.48%) MS Visio
5 6 (0.36%) MS Project
6 3 (0.18%) AutoCAD
7 2 (0.12%) Spreadsheet
8 1 (0.059%) Acrobat
Business Applications
1 9 (0.53%) Dynamics CRM
2 5 (0.30%) Oracle CRM
2 5 (0.30%) SAP CRM
2 5 (0.30%) assyst
2 5 (0.30%) SAP ERP
3 3 (0.18%) Remedy ITSM
4 2 (0.12%) Magento
5 1 (0.059%) Oracle Payables
5 1 (0.059%) SAP FI
5 1 (0.059%) SAP FI-AP
5 1 (0.059%) Misys Midas
Cloud Services
1 24 (1.42%) Office 365
2 8 (0.47%) SaaS
3 1 (0.059%) Microsoft Azure
Communications & Networking
1 131 (7.77%) TCP/IP
2 117 (6.94%) WAN
3 116 (6.88%) LAN
4 100 (5.93%) VPN
5 83 (4.92%) DNS
6 75 (4.45%) DHCP
7 72 (4.27%) Internet
8 70 (4.15%) Firewall
9 69 (4.09%) VoIP
10 40 (2.37%) ADSL
11 38 (2.25%) SAN
12 34 (2.02%) Cisco ASA
12 34 (2.02%) IP Telephony
13 33 (1.96%) Wireless
14 30 (1.78%) Broadband
15 27 (1.60%) Ethernet
16 25 (1.48%) FWSM
17 20 (1.19%) Cisco IPT
18 15 (0.89%) VLAN
19 14 (0.83%) 3G
Database & Business Intelligence
1 42 (2.49%) SQL Server
2 9 (0.53%) Crystal Reports
2 9 (0.53%) MySQL
3 8 (0.47%) Relational Database
4 7 (0.42%) SQL Server 2008
5 6 (0.36%) SQL Server 2005
5 6 (0.36%) MS Access
6 5 (0.30%) SAP BW
6 5 (0.30%) SQL Server 2000
7 3 (0.18%) SQL Server 2012
8 2 (0.12%) Oracle Database
9 1 (0.059%) DB2
9 1 (0.059%) SQLite
Development Applications
1 9 (0.53%) JIRA
2 6 (0.36%) Team Foundation Server
3 2 (0.12%) Subversion
4 1 (0.059%) Hudson
4 1 (0.059%) Git (software)
General
1 237 (14.06%) Finance
2 116 (6.88%) Law
3 105 (6.23%) Legal
4 66 (3.91%) Banking
5 52 (3.08%) Telecoms
6 38 (2.25%) Retail
7 22 (1.30%) Financial Institution
8 20 (1.19%) Investment Banking
9 17 (1.01%) Advertising
10 11 (0.65%) Back Office
11 9 (0.53%) French Language
12 8 (0.47%) Games
12 8 (0.47%) Manufacturing
13 7 (0.42%) Publishing
14 6 (0.36%) Marketing
14 6 (0.36%) German Language
15 3 (0.18%) Pharmaceutical
15 3 (0.18%) Dutch Language
15 3 (0.18%) Spanish Language
16 2 (0.12%) Military
Libraries, Frameworks & Software Standards
1 26 (1.54%) .NET
2 12 (0.71%) Web Services
3 10 (0.59%) CSS
4 8 (0.47%) HTML
4 8 (0.47%) COM
5 6 (0.36%) XML
6 4 (0.24%) Ajax
6 4 (0.24%) jQuery
7 3 (0.18%) SOAP
8 2 (0.12%) LAMP
8 2 (0.12%) Flash
9 1 (0.059%) MSMQ
9 1 (0.059%) EDI
9 1 (0.059%) ASP.NET
9 1 (0.059%) J2EE
9 1 (0.059%) Rendezvous
9 1 (0.059%) REST
9 1 (0.059%) HTML5
9 1 (0.059%) JSON
Miscellaneous
1 196 (11.63%) Blackberry
2 75 (4.45%) Management Information System
3 35 (2.08%) iPhone
4 30 (1.78%) Computer Science
5 25 (1.48%) Mathematics
6 20 (1.19%) PDA
7 19 (1.13%) Firmware
8 16 (0.95%) Fat Client
8 16 (0.95%) Thin Client
9 15 (0.89%) EPoS
9 15 (0.89%) Hedge funds
10 13 (0.77%) Video Conferencing
11 12 (0.71%) iPad
11 12 (0.71%) AS400
12 11 (0.65%) Statistics
13 10 (0.59%) Handset
13 10 (0.59%) Client/Server
14 9 (0.53%) CMDB
15 6 (0.36%) Smartphone
15 6 (0.36%) iSeries
Operating Systems
1 927 (54.98%) Windows
2 467 (27.70%) Windows 7
3 363 (21.53%) Windows XP
4 173 (10.26%) Windows Server 2003
4 173 (10.26%) Windows Server 2008
5 50 (2.97%) Linux
5 50 (2.97%) Windows 8
6 38 (2.25%) Windows Vista
7 37 (2.19%) UNIX
8 33 (1.96%) Mac OS X
9 26 (1.54%) Android
10 23 (1.36%) Windows Server 2012
11 21 (1.25%) Windows 2000
12 15 (0.89%) Apple iOS
13 11 (0.65%) Windows 2000 Server
14 9 (0.53%) Mac OS
15 7 (0.42%) Solaris
16 4 (0.24%) Windows Mobile
17 3 (0.18%) Windows Phone
18 1 (0.059%) AIX
Processes & Methodologies
1 952 (56.47%) ITIL
2 262 (15.54%) Service Management
3 223 (13.23%) Service Delivery
4 185 (10.97%) Incident Management
5 139 (8.24%) Problem Management
6 80 (4.74%) Change Management
7 60 (3.56%) Project Management
8 55 (3.26%) Document Management
9 52 (3.08%) Continuous Improvement
10 49 (2.91%) ITIL V3
11 44 (2.61%) ITSM
11 44 (2.61%) Time Management
12 39 (2.31%) PRINCE2
13 35 (2.08%) Asset Management
13 35 (2.08%) CRM
14 27 (1.60%) Stakeholder Management
15 26 (1.54%) Change Control
16 25 (1.48%) Configuration Management
17 24 (1.42%) Workflow
18 21 (1.25%) E-Commerce
Programming Languages
1 148 (8.78%) SQL
2 40 (2.37%) PowerShell
3 38 (2.25%) C
4 19 (1.13%) JavaScript
5 12 (0.71%) C#
5 12 (0.71%) PL/SQL
6 9 (0.53%) Java
7 7 (0.42%) PHP
8 5 (0.30%) VBScript
8 5 (0.30%) Perl
9 3 (0.18%) C++
10 2 (0.12%) Shell Script
10 2 (0.12%) VB
11 1 (0.059%) FoxPro (VFP)
11 1 (0.059%) PL/1
11 1 (0.059%) Python
11 1 (0.059%) COBOL
11 1 (0.059%) JCL
11 1 (0.059%) PowerHouse
Qualifications
1 227 (13.46%) Microsoft Certification
2 148 (8.78%) Degree
3 127 (7.53%) ITIL Certification
4 117 (6.94%) MCP
5 83 (4.92%) MCSE
6 77 (4.57%) MCSA
7 76 (4.51%) Cisco Certification
8 70 (4.15%) CCNA
9 64 (3.80%) Security Cleared
10 44 (2.61%) MOS
11 42 (2.49%) SC Cleared
12 39 (2.31%) Network+ Certification
13 36 (2.14%) MCITP
14 35 (2.08%) A+ Certification
15 34 (2.02%) MCDST
16 11 (0.65%) ISEB
16 11 (0.65%) MCTS
17 10 (0.59%) DV Cleared
17 10 (0.59%) HND
18 9 (0.53%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 367 (21.77%) SLA
2 24 (1.42%) QA
3 7 (0.42%) ISO/IEC 27001
4 5 (0.30%) ISO 9001
4 5 (0.30%) Sarbanes-Oxley
5 2 (0.12%) BS15000
6 1 (0.059%) PCI DSS
6 1 (0.059%) COBIT
System Software
1 763 (45.26%) Active Directory
2 56 (3.32%) VMware Infrastructure
3 50 (2.97%) XenApp
4 36 (2.14%) Terminal Services
5 34 (2.02%) vSphere
6 33 (1.96%) VMware ESXi
7 19 (1.13%) MetaFrame
7 19 (1.13%) Hyper-V
8 14 (0.83%) XenDesktop
9 11 (0.65%) UAG
10 5 (0.30%) vCloud
10 5 (0.30%) Citrix Presentation Server
11 4 (0.24%) BlackBerry Internet Service
11 4 (0.24%) VMware Server
12 2 (0.12%) Terminal Server
13 1 (0.059%) VMware ESX
13 1 (0.059%) Microsoft App-V
Systems Management
1 54 (3.20%) SCCM
2 9 (0.53%) Norton AntiVirus
3 8 (0.47%) ServiceCenter
4 7 (0.42%) DameWare
5 6 (0.36%) Backup Exec
5 6 (0.36%) OpenView
6 5 (0.30%) Tivoli
7 4 (0.24%) SCOM
7 4 (0.24%) SCDPM
8 3 (0.18%) Tivoli Storage Manager
9 2 (0.12%) OVSD
9 2 (0.12%) WMI
9 2 (0.12%) HP Data Protector
9 2 (0.12%) ARCserve
9 2 (0.12%) NetBackup
9 2 (0.12%) Cisco CUCM
10 1 (0.059%) Opscode Chef
10 1 (0.059%) Puppet
Vendors
1 693 (41.10%) Microsoft
2 318 (18.86%) Citrix
3 208 (12.34%) Cisco
4 109 (6.47%) VMware
5 80 (4.74%) Remedy
6 72 (4.27%) HP
7 59 (3.50%) Apple
8 45 (2.67%) Avaya
8 45 (2.67%) Juniper
9 38 (2.25%) ServiceNow
10 35 (2.08%) Lotus
11 33 (1.96%) F5
12 30 (1.78%) Symantec
13 27 (1.60%) CheckPoint
13 27 (1.60%) Dell
14 25 (1.48%) Oracle
15 24 (1.42%) McAfee
15 24 (1.42%) Mitel
16 23 (1.36%) LANDesk
16 23 (1.36%) SolarWinds
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