The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Analyst
Rank 321 290 353
Rank change year-on-year
-31 +63
Permanent jobs requiring a Service Analyst 925 1013 733
As % of all permanent IT jobs located in England 0.90% 0.93% 0.73%
As % of the Job Titles category 0.95% 0.99% 0.77%
Number of salaries quoted 797 860 631
Average salary £25,000 £24,000 £23,000
Average salary % change year-on-year
+4.16% +4.34%
90% offered a salary of more than £19,000 £18,500 £17,500
10% offered a salary of more than £36,050 £37,500 £37,850
UK excluding London average salary £22,000 £22,500 £21,000
% change year-on-year
-2.22% +7.14%
Service Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97285 102439 95015
As % of all permanent IT jobs located in England 94.18% 94.49% 94.25%
Number of salaries quoted 81970 83640 79578
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in England

Service Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the England region.

Service Analyst Salary Trend in England

Service Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Analyst across the England region over the 3 months to 2 September 2015.

Service Analyst Salary Histogram in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the England region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 363 £29,000 - 21
South East -30 191 £22,500 - 15
South West +8 84 £23,000 -2.12% 7
North West -11 80 £21,000 +1.20% 13
Yorkshire -25 70 £21,500 +7.50% 9
East of England -5 66 £21,955 -15.55% 12
West Midlands -10 37 £21,000 -2.89% 2
East Midlands -12 34 £22,133 +12.06% 7
North East -3 4 £17,000 -11.68%
Service Analyst
UK

Service Analyst
Top 30 Related IT Skills in England

For the 6 months to 2 September 2015, IT jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1019 (58.06%) Windows
2 830 (47.29%) Microsoft
3 823 (46.89%) ITIL
4 782 (44.56%) MS Office
5 760 (43.30%) Active Directory
6 558 (31.79%) MS Excel
7 550 (31.34%) Windows 7
8 405 (23.08%) SLA
9 346 (19.72%) Finance
10 310 (17.66%) MS Exchange
11 298 (16.98%) Service Management
12 256 (14.59%) Citrix
13 206 (11.74%) Windows XP
14 189 (10.77%) Blackberry
15 186 (10.60%) Incident Management
16 185 (10.54%) Legal
17 155 (8.83%) Law
18 152 (8.66%) Blackberry Enterprise Server
19 151 (8.60%) Microsoft Certification
20 146 (8.32%) Banking
21 141 (8.03%) VMware
22 140 (7.98%) Cisco
22 140 (7.98%) Degree
23 139 (7.92%) Service Delivery
24 138 (7.86%) Analytical Skills
25 128 (7.29%) Windows 8
26 114 (6.50%) LAN
27 112 (6.38%) WAN
28 107 (6.10%) MCP
29 103 (5.87%) Windows Server 2003

Service Analyst
Top Related IT Skills in England by Category

For the 6 months to 2 September 2015, IT jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 310 (17.66%) MS Exchange
2 152 (8.66%) Blackberry Enterprise Server
3 90 (5.13%) Exchange Server 2010
4 62 (3.53%) SharePoint
5 55 (3.13%) Exchange Server 2007
6 47 (2.68%) Exchange Server 2003
7 43 (2.45%) WorkSite
8 29 (1.65%) IBM Notes
9 24 (1.37%) Lync
10 22 (1.25%) Exchange Server 2013
11 18 (1.03%) Exchange Server 2000
12 8 (0.46%) IIS
13 7 (0.40%) Apache
14 4 (0.23%) CMS
15 2 (0.11%) Tomcat
15 2 (0.11%) SharePoint Server
15 2 (0.11%) Drupal
16 1 (0.057%) SharePoint 2010
16 1 (0.057%) JBoss
16 1 (0.057%) BizTalk Server
Applications
1 782 (44.56%) MS Office
2 558 (31.79%) MS Excel
3 67 (3.82%) MS PowerPoint
4 17 (0.97%) MS Visio
5 9 (0.51%) Adobe Creative Suite
6 6 (0.34%) Spreadsheet
7 3 (0.17%) MS Project
8 1 (0.057%) PowerPivot
Business Applications
1 12 (0.68%) Remedy ITSM
2 4 (0.23%) SAP ERP
2 4 (0.23%) Oracle Applications
3 3 (0.17%) Dynamics CRM
3 3 (0.17%) SAP CCM
3 3 (0.17%) Eikon
4 2 (0.11%) Magento
4 2 (0.11%) Fredhopper
4 2 (0.11%) ResourceLink
5 1 (0.057%) SAP HR
5 1 (0.057%) SAP FI
5 1 (0.057%) SAP FI/CO
5 1 (0.057%) SAP CO
5 1 (0.057%) RMDS
5 1 (0.057%) SAP Oil and Gas
5 1 (0.057%) Markit EDM
5 1 (0.057%) SAP HCM
5 1 (0.057%) Cerner Millennium
Cloud Services
1 39 (2.22%) Office 365
2 13 (0.74%) Mimecast
3 5 (0.28%) Amazon AWS
3 5 (0.28%) SaaS
4 2 (0.11%) Google Apps
4 2 (0.11%) Amazon EC2
4 2 (0.11%) Amazon S3
4 2 (0.11%) IaaS
4 2 (0.11%) Amazon ELB
Communications & Networking
1 114 (6.50%) LAN
2 112 (6.38%) WAN
3 85 (4.84%) VPN
4 82 (4.67%) TCP/IP
5 79 (4.50%) Internet
6 60 (3.42%) Firewall
7 56 (3.19%) DHCP
8 55 (3.13%) VoIP
9 53 (3.02%) DNS
10 35 (1.99%) IP Telephony
11 30 (1.71%) ADSL
12 25 (1.42%) SAN
13 19 (1.08%) Wireless
14 14 (0.80%) VLAN
15 12 (0.68%) 3G
16 11 (0.63%) WebEx
17 10 (0.57%) Ethernet
18 9 (0.51%) Broadband
18 9 (0.51%) Wi-Fi
19 8 (0.46%) Extranet
Database & Business Intelligence
1 46 (2.62%) SQL Server
2 10 (0.57%) Relational Database
3 7 (0.40%) Crystal Reports
4 6 (0.34%) SQL Server 2008
5 3 (0.17%) MS Access
5 3 (0.17%) SQL Server Reporting Services
5 3 (0.17%) SQL Server 2005
6 2 (0.11%) SQL Server 2012
6 2 (0.11%) SAP BW
7 1 (0.057%) SQL Server 2000
7 1 (0.057%) SAP BI
7 1 (0.057%) FileMaker
7 1 (0.057%) Oracle Reports
7 1 (0.057%) DB2
7 1 (0.057%) SQL Server Integration Services
7 1 (0.057%) Data Warehouse
7 1 (0.057%) RDBMS
Development Applications
1 5 (0.28%) Yeoman
2 4 (0.23%) InstallShield
3 2 (0.11%) Jenkins
General
1 346 (19.72%) Finance
2 185 (10.54%) Legal
3 155 (8.83%) Law
4 146 (8.32%) Banking
5 73 (4.16%) Telecoms
6 53 (3.02%) Retail
7 34 (1.94%) International Banking
8 18 (1.03%) Marketing
8 18 (1.03%) German Language
9 17 (0.97%) Advertising
10 16 (0.91%) Publishing
10 16 (0.91%) Investment Banking
11 14 (0.80%) Financial Institution
12 9 (0.51%) Back Office
12 9 (0.51%) Pharmaceutical
13 8 (0.46%) Multimedia
13 8 (0.46%) French Language
14 7 (0.40%) Manufacturing
15 6 (0.34%) Swedish Language
15 6 (0.34%) Turkish Language
Libraries, Frameworks & Software Standards
1 16 (0.91%) Web Services
2 13 (0.74%) .NET
2 13 (0.74%) Application Packaging
3 8 (0.46%) XML
4 7 (0.40%) COM
4 7 (0.40%) HTML
5 6 (0.34%) CSS
6 5 (0.28%) ASP.NET
6 5 (0.28%) FIX Protocol
6 5 (0.28%) jQuery
7 2 (0.11%) Ajax
7 2 (0.11%) JSP
8 1 (0.057%) EDI
8 1 (0.057%) Middleware
Miscellaneous
1 189 (10.77%) Blackberry
2 138 (7.86%) Analytical Skills
3 102 (5.81%) Management Information System
4 43 (2.45%) Computer Science
5 32 (1.82%) iPhone
6 28 (1.60%) Mathematics
7 26 (1.48%) Fat Client
7 26 (1.48%) iPad
7 26 (1.48%) Thin Client
8 24 (1.37%) EPoS
9 19 (1.08%) CMDB
10 17 (0.97%) PDA
10 17 (0.97%) Enterprise Software
10 17 (0.97%) Data Centre
11 16 (0.91%) Video Conferencing
12 13 (0.74%) Hedge funds
13 10 (0.57%) NHS
13 10 (0.57%) BYOD
14 8 (0.46%) Handset
14 8 (0.46%) Statistics
Operating Systems
1 1019 (58.06%) Windows
2 550 (31.34%) Windows 7
3 206 (11.74%) Windows XP
4 128 (7.29%) Windows 8
5 103 (5.87%) Windows Server 2003
6 93 (5.30%) Windows Server 2008
7 72 (4.10%) Android
8 59 (3.36%) Windows Server 2012
9 51 (2.91%) Apple iOS
10 50 (2.85%) Linux
11 34 (1.94%) Windows Vista
12 27 (1.54%) UNIX
13 22 (1.25%) Mac OS X
14 18 (1.03%) Windows 2000 Server
15 15 (0.85%) Windows 2000
16 7 (0.40%) Windows Mobile
17 6 (0.34%) Mac OS
18 4 (0.23%) Solaris
19 2 (0.11%) Ubuntu
19 2 (0.11%) Windows Phone
Processes & Methodologies
1 823 (46.89%) ITIL
2 298 (16.98%) Service Management
3 186 (10.60%) Incident Management
4 139 (7.92%) Service Delivery
5 95 (5.41%) ITSM
6 91 (5.19%) Problem Management
7 73 (4.16%) Change Management
8 65 (3.70%) Time Management
9 60 (3.42%) Document Management
9 60 (3.42%) Configuration Management
10 59 (3.36%) Project Management
11 56 (3.19%) CRM
12 48 (2.74%) PRINCE2
13 38 (2.17%) Continuous Improvement
14 35 (1.99%) ITIL V3
15 33 (1.88%) Service Desk Management
16 32 (1.82%) Asset Management
17 28 (1.60%) Disaster Recovery
17 28 (1.60%) Mentoring
18 25 (1.42%) Practice Management
Programming Languages
1 88 (5.01%) SQL
2 26 (1.48%) C
3 10 (0.57%) Java
4 9 (0.51%) JavaScript
5 5 (0.28%) C#
5 5 (0.28%) PowerShell
6 3 (0.17%) VBA
7 2 (0.11%) T-SQL
8 1 (0.057%) ActionScript
8 1 (0.057%) Python
8 1 (0.057%) Shell Script
8 1 (0.057%) ActionScript 2.0
Qualifications
1 151 (8.60%) Microsoft Certification
2 140 (7.98%) Degree
3 107 (6.10%) MCP
4 77 (4.39%) Security Cleared
5 75 (4.27%) ITIL Certification
6 52 (2.96%) MCSE
7 51 (2.91%) Cisco Certification
8 49 (2.79%) SC Cleared
9 48 (2.74%) MCDST
10 46 (2.62%) CCNA
11 45 (2.56%) MCITP
12 33 (1.88%) A+ Certification
13 31 (1.77%) ITIL Foundation Certificate
14 30 (1.71%) MCSA
15 27 (1.54%) MOS
16 26 (1.48%) MCTS
17 10 (0.57%) CCENT
18 6 (0.34%) HND
19 5 (0.28%) PRINCE2 Certification
20 3 (0.17%) CCNP
Quality Assurance & Compliance
1 405 (23.08%) SLA
2 24 (1.37%) ISO 9001
3 11 (0.63%) QA
4 8 (0.46%) ISO/IEC 27001
5 2 (0.11%) HL7
5 2 (0.11%) JSP 440
6 1 (0.057%) Data Quality
6 1 (0.057%) COBIT
System Software
1 760 (43.30%) Active Directory
2 85 (4.84%) VMware Infrastructure
3 53 (3.02%) Hyper-V
4 38 (2.17%) XenApp
5 16 (0.91%) XenServer
6 14 (0.80%) XenDesktop
6 14 (0.80%) vSphere
7 12 (0.68%) Microsoft App-V
8 7 (0.40%) Terminal Server
9 6 (0.34%) Terminal Services
9 6 (0.34%) VMware ESXi
10 3 (0.17%) vCloud
10 3 (0.17%) KVM
10 3 (0.17%) BitLocker
10 3 (0.17%) MetaFrame
10 3 (0.17%) VMware ESX
11 2 (0.11%) Citrix Presentation Server
11 2 (0.11%) ISA Server
11 2 (0.11%) Forefront TMG
12 1 (0.057%) UAG
Systems Management
1 87 (4.96%) SCCM
2 14 (0.80%) DameWare
3 13 (0.74%) Backup Exec
3 13 (0.74%) Norton AntiVirus
4 8 (0.46%) SCOM
5 6 (0.34%) ZENworks
5 6 (0.34%) SCSM
6 4 (0.23%) Nagios
6 4 (0.23%) Systems Management Server (SMS)
6 4 (0.23%) WSUS
6 4 (0.23%) NetBackup
7 3 (0.17%) CA Spectrum
8 2 (0.11%) Symantec Endpoint Protection
8 2 (0.11%) ITRS Geneos
8 2 (0.11%) SCDPM
8 2 (0.11%) Ansible
8 2 (0.11%) AirWatch
8 2 (0.11%) Puppet
8 2 (0.11%) Symantec Enterprise Vault
8 2 (0.11%) SCVMM
Vendors
1 830 (47.29%) Microsoft
2 256 (14.59%) Citrix
3 141 (8.03%) VMware
4 140 (7.98%) Cisco
5 51 (2.91%) Remedy
6 47 (2.68%) ServiceNow
7 45 (2.56%) HP
8 38 (2.17%) Apple
9 31 (1.77%) Symantec
10 30 (1.71%) Lotus
11 27 (1.54%) Dell
12 26 (1.48%) OpenText
13 22 (1.25%) Adobe
14 19 (1.08%) Oracle
14 19 (1.08%) Bloomberg
15 18 (1.03%) AppSense
16 17 (0.97%) BT
16 17 (0.97%) Reuters
16 17 (0.97%) SAP
17 16 (0.91%) NetApp
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Wiltshire
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