The first table below looks at the demand for Service Management skills in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Newcastle upon Tyne region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 53 42 48
Rank change year-on-year
-11 +6
Permanent jobs citing Service Management 6 15 1
As % of all permanent IT jobs located in Newcastle upon Tyne 1.26% 2.86% 0.24%
As % of the Processes & Methodologies category 1.64% 3.84% 0.34%
Number of salaries quoted 2 14 1
Average salary £40,250 £46,500 £17,000
Average salary % change year-on-year
-13.44% +173.52%
UK excluding London average salary £47,500 £45,000 £44,000
% change year-on-year
+5.55% +2.27%
Processes & Methodologies Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Processes & Methodologies category
365 391 293
As % of all permanent IT jobs located in Newcastle upon Tyne 76.36% 74.48% 69.93%
Number of salaries quoted 325 334 246
Average salary £37,500 £37,500 £34,000
Average salary % change year-on-year
- +10.29%
90% offered a salary of more than £28,636 £25,500 £25,000
10% offered a salary of more than £47,000 £70,000 £52,500
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
Service Management
Tyne and Wear

Service Management
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Newcastle upon Tyne region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Newcastle upon Tyne region.

Service Management Salary Trend in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

This chart provides a salary histogram for IT jobs citing Service Management across the Newcastle upon Tyne region over the 3 months to 24 April 2014.

Service Management Salary Histogram in Newcastle upon Tyne

Service Management
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 24 April 2014, IT jobs across the Newcastle upon Tyne region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 7 (46.67%) Microsoft
2 5 (33.33%) Active Directory
2 5 (33.33%) MS Office
2 5 (33.33%) Windows
2 5 (33.33%) Windows 7
3 4 (26.67%) ITIL
3 4 (26.67%) Sun
4 3 (20.00%) Configuration Management
4 3 (20.00%) SQL
4 3 (20.00%) Performance Management
4 3 (20.00%) Asset Management
5 2 (13.33%) Kronos
5 2 (13.33%) Supplier Management
5 2 (13.33%) ISO/IEC 27001
5 2 (13.33%) Retail
5 2 (13.33%) ISMS
5 2 (13.33%) RMADS
5 2 (13.33%) Data Protection
5 2 (13.33%) SC Cleared
5 2 (13.33%) Security Cleared
5 2 (13.33%) Degree
5 2 (13.33%) WFM
5 2 (13.33%) Problem Management
5 2 (13.33%) Time Management
5 2 (13.33%) Capacity Management
5 2 (13.33%) Oracle Retail
5 2 (13.33%) Oracle
5 2 (13.33%) UNIX
5 2 (13.33%) Oracle Forms
5 2 (13.33%) E-Commerce

Service Management
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 24 April 2014, IT jobs across the Newcastle upon Tyne region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 5 (33.33%) MS Office
Business Applications
1 2 (13.33%) Oracle Retail
Communications & Networking
1 2 (13.33%) FTP
Development Applications
1 2 (13.33%) Oracle Forms
General
1 2 (13.33%) Retail
2 1 (6.67%) Telecoms
2 1 (6.67%) Back Office
Job Titles
1 9 (60.00%) Analyst
2 7 (46.67%) Support Analyst
2 7 (46.67%) 2nd Line Support
3 5 (33.33%) Support Engineer
3 5 (33.33%) IT Support Analyst
3 5 (33.33%) IT Support Technician
3 5 (33.33%) IT Support Engineer
3 5 (33.33%) Support Technician
3 5 (33.33%) 2nd Line Support Analyst
3 5 (33.33%) 2nd Line Support Engineer
3 5 (33.33%) 2nd Line Support Technician
3 5 (33.33%) IT Support
4 3 (20.00%) Service Manager
5 2 (13.33%) Applications Manager
5 2 (13.33%) Infrastructure Support Analyst
5 2 (13.33%) Security Designer
5 2 (13.33%) Designer
5 2 (13.33%) 3rd Line Support
5 2 (13.33%) Infrastructure Analyst
5 2 (13.33%) Desktop Support
Miscellaneous
1 2 (13.33%) RMADS
2 1 (6.67%) CMDB
2 1 (6.67%) Statistics
Operating Systems
1 5 (33.33%) Windows
1 5 (33.33%) Windows 7
2 2 (13.33%) UNIX
Processes & Methodologies
1 4 (26.67%) ITIL
2 3 (20.00%) Configuration Management
2 3 (20.00%) Performance Management
2 3 (20.00%) Asset Management
3 2 (13.33%) Supplier Management
3 2 (13.33%) ISMS
3 2 (13.33%) Data Protection
3 2 (13.33%) WFM
3 2 (13.33%) Problem Management
3 2 (13.33%) Time Management
3 2 (13.33%) Capacity Management
3 2 (13.33%) E-Commerce
3 2 (13.33%) Disaster Recovery
3 2 (13.33%) Information Security Management
3 2 (13.33%) Security Management
3 2 (13.33%) Risk Management
3 2 (13.33%) Risk Assessment
3 2 (13.33%) Information Security
4 1 (6.67%) Workflow
4 1 (6.67%) Business Intelligence
Programming Languages
1 3 (20.00%) SQL
Qualifications
1 2 (13.33%) SC Cleared
1 2 (13.33%) Security Cleared
1 2 (13.33%) Degree
2 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 2 (13.33%) ISO/IEC 27001
System Software
1 5 (33.33%) Active Directory
Systems Management
1 2 (13.33%) Oracle Enterprise Manager
Vendors
1 7 (46.67%) Microsoft
2 4 (26.67%) Sun
3 2 (13.33%) Kronos
3 2 (13.33%) Oracle
3 2 (13.33%) ATG
4 1 (6.67%) Business Objects