The first table below looks at the demand for Service Management skills in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Newcastle upon Tyne region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 50 47 49
Rank change year-on-year
-3 +2
Permanent jobs citing Service Management 11 8 4
As % of all permanent IT jobs located in Newcastle upon Tyne 1.97% 1.84% 0.86%
As % of the Processes & Methodologies category 2.76% 2.28% 1.13%
Number of salaries quoted 8 7 3
Average salary £45,000 £35,500 £39,500
Average salary % change year-on-year
+26.76% -10.12%
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Processes & Methodologies category
399 351 353
As % of all permanent IT jobs located in Newcastle upon Tyne 71.38% 80.69% 75.59%
Number of salaries quoted 268 289 283
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £27,000 £25,000
10% offered a salary of more than £55,000 £62,500 £52,250
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
Tyne and Wear

Service Management
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Newcastle upon Tyne region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Newcastle upon Tyne region.

Service Management Salary Trend in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

This chart provides a salary histogram for IT jobs citing Service Management across the Newcastle upon Tyne region over the 3 months to 25 July 2014.

Service Management Salary Histogram in Newcastle upon Tyne

Service Management
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 25 July 2014, IT jobs across the Newcastle upon Tyne region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 11 (64.71%) ITIL
2 6 (35.29%) Oracle
3 5 (29.41%) Microsoft
3 5 (29.41%) Service Delivery
3 5 (29.41%) SQL
3 5 (29.41%) Problem Management
4 4 (23.53%) Oracle Database 11g
4 4 (23.53%) Oracle Database
4 4 (23.53%) UNIX
5 3 (17.65%) Windows
5 3 (17.65%) Performance Management
6 2 (11.76%) Time Management
6 2 (11.76%) DICOM
6 2 (11.76%) Oracle RAC
6 2 (11.76%) Document Management
6 2 (11.76%) Supplier Management
6 2 (11.76%) Local Government
6 2 (11.76%) Enterprise Architecture
6 2 (11.76%) Degree
6 2 (11.76%) WFM
6 2 (11.76%) Oracle Retail
6 2 (11.76%) SQL Server 2008
6 2 (11.76%) Red Hat Enterprise Linux
6 2 (11.76%) Data Guard
6 2 (11.76%) Oracle RMAN
6 2 (11.76%) ATG
6 2 (11.76%) PostgreSQL
6 2 (11.76%) Finance
6 2 (11.76%) Advertising
6 2 (11.76%) Change Management

Service Management
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 25 July 2014, IT jobs across the Newcastle upon Tyne region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.88%) SharePoint
Applications
1 1 (5.88%) MS Office
Business Applications
1 2 (11.76%) Oracle 11i
1 2 (11.76%) Oracle Retail
Communications & Networking
1 2 (11.76%) FTP
Database & Business Intelligence
1 4 (23.53%) Oracle Database 11g
1 4 (23.53%) Oracle Database
2 2 (11.76%) SQL Server 2008
2 2 (11.76%) SQL Server
2 2 (11.76%) Oracle9i Database
2 2 (11.76%) Oracle Database 10g
2 2 (11.76%) SQL Server 2000
2 2 (11.76%) PostgreSQL
Development Applications
1 2 (11.76%) Oracle Forms
General
1 2 (11.76%) Finance
1 2 (11.76%) Advertising
1 2 (11.76%) Retail
1 2 (11.76%) Local Government
2 1 (5.88%) Back Office
2 1 (5.88%) Telecoms
Job Titles
1 6 (35.29%) Analyst
2 4 (23.53%) Applications Support
3 3 (17.65%) Service Manager
3 3 (17.65%) Support Analyst
4 2 (11.76%) Applications Support Analyst
4 2 (11.76%) Head of IT
4 2 (11.76%) Applications Manager
5 1 (5.88%) IT Services Manager
5 1 (5.88%) 2nd Line Support Analyst
5 1 (5.88%) 2nd Line Support Engineer
5 1 (5.88%) 2nd Line Support Technician
5 1 (5.88%) Head of Service Management
5 1 (5.88%) IT Support
5 1 (5.88%) Head of Security
5 1 (5.88%) Head of Architecture
5 1 (5.88%) Head of Enterprise Architecture
5 1 (5.88%) Head of IT Security
5 1 (5.88%) Architect
5 1 (5.88%) IT Support Analyst
5 1 (5.88%) IT Support Technician
Miscellaneous
1 2 (11.76%) Smartcard
1 2 (11.76%) PACS
2 1 (5.88%) Statistics
2 1 (5.88%) CMDB
2 1 (5.88%) Replication
Operating Systems
1 4 (23.53%) UNIX
2 3 (17.65%) Windows
3 2 (11.76%) Linux
3 2 (11.76%) Red Hat Enterprise Linux
4 1 (5.88%) Windows 7
Processes & Methodologies
1 11 (64.71%) ITIL
2 5 (29.41%) Service Delivery
2 5 (29.41%) Problem Management
3 3 (17.65%) Performance Management
4 2 (11.76%) WFM
4 2 (11.76%) Time Management
4 2 (11.76%) Enterprise Architecture
4 2 (11.76%) B2C
4 2 (11.76%) Supplier Management
4 2 (11.76%) Change Management
4 2 (11.76%) ITSM
4 2 (11.76%) E-Commerce
4 2 (11.76%) TOGAF
4 2 (11.76%) Document Management
5 1 (5.88%) Data Analysis
5 1 (5.88%) Business Analysis
5 1 (5.88%) ETL
5 1 (5.88%) Business Intelligence
5 1 (5.88%) CRM
5 1 (5.88%) Workflow
Programming Languages
1 5 (29.41%) SQL
2 2 (11.76%) Shell Script
2 2 (11.76%) Java
2 2 (11.76%) Perl
Qualifications
1 2 (11.76%) ITIL Certification
1 2 (11.76%) Degree
Quality Assurance & Compliance
1 2 (11.76%) DICOM
System Software
1 2 (11.76%) Oracle RMAN
1 2 (11.76%) Oracle RAC
2 1 (5.88%) VMware Infrastructure
2 1 (5.88%) Active Directory
Systems Management
1 2 (11.76%) Oracle Enterprise Manager
1 2 (11.76%) Data Guard
Vendors
1 6 (35.29%) Oracle
2 5 (29.41%) Microsoft
3 2 (11.76%) Red Hat
3 2 (11.76%) ATG
3 2 (11.76%) Kronos
4 1 (5.88%) VMware
4 1 (5.88%) Avaya
4 1 (5.88%) Business Objects
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Salary: £29000 - £36000 per annum
Posted: 3 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: Up to £38,000 per annum (doe) plus excellent benefits package
Posted: 9 days ago
Newcastle Upon Tyne
Accenture
Posted: 11 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: £22,000 per annum depending on experience, plus excellent benefits
Posted: 16 days ago