The table below looks at the statistics for Service Management skills in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 56 28 39
Rank change year-on-year
-28 +11
Permanent jobs citing Service Management 8 25 13
As % of all permanent IT jobs located in Newcastle upon Tyne 1.54% 6.05% 3.39%
As % of the Processes & Methodologies category 1.85% 6.98% 4.44%
Number of salaries quoted 6 23 11
Average salary £46,000 £57,500 £30,500
Average salary % change year-on-year
-20.00% +88.52%
90% offered a salary of more than £24,500 £25,500 £26,840
10% offered a salary of more than £60,000 £82,500 £56,730
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Newcastle upon Tyne region.

Processes & Methodologies Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Processes & Methodologies category
432 358 293
As % of all permanent IT jobs located in Newcastle upon Tyne 83.24% 86.68% 76.50%
Number of salaries quoted 362 326 261
Average salary £42,000 £42,000 £37,500
Average salary % change year-on-year
- +12.00%
90% offered a salary of more than £28,780 £28,000 £25,000
10% offered a salary of more than £55,000 £56,730 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Newcastle upon Tyne region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Newcastle upon Tyne

Service Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Newcastle upon Tyne region.

Service Management Salary Trend in Newcastle upon Tyne

Service Management
Salary Histogram in Newcastle upon Tyne

This chart provides a salary histogram for IT jobs citing Service Management across the Newcastle upon Tyne region over the 3 months to 25 November 2014.

Service Management Salary Histogram in Newcastle upon Tyne

Service Management
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 25 November 2014, IT jobs across the Newcastle upon Tyne region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 15 (78.95%) ITIL
2 9 (47.37%) Problem Management
3 8 (42.11%) UNIX
4 7 (36.84%) Windows
4 7 (36.84%) Oracle
4 7 (36.84%) Red Hat
4 7 (36.84%) Analytical Skills
5 6 (31.58%) Oracle Database
5 6 (31.58%) Oracle Database 11g
5 6 (31.58%) Finance
5 6 (31.58%) SQL
5 6 (31.58%) Linux
6 5 (26.32%) Java
6 5 (26.32%) Perl
6 5 (26.32%) Microsoft
6 5 (26.32%) Change Management
6 5 (26.32%) Shell Script
6 5 (26.32%) Smartcard
6 5 (26.32%) DICOM
6 5 (26.32%) PostgreSQL
6 5 (26.32%) PACS
6 5 (26.32%) Red Hat Enterprise Linux
7 4 (21.05%) Service Delivery
7 4 (21.05%) MS Excel
7 4 (21.05%) SharePoint
8 3 (15.79%) ERP
8 3 (15.79%) CRM
8 3 (15.79%) Microsoft Certification
8 3 (15.79%) PRINCE2
8 3 (15.79%) CIPFA

Service Management
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 25 November 2014, IT jobs across the Newcastle upon Tyne region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (21.05%) SharePoint
2 1 (5.26%) Oracle Workflow
2 1 (5.26%) IIS
2 1 (5.26%) Apache
Applications
1 4 (21.05%) MS Excel
Business Applications
1 3 (15.79%) Dynamics CRM
1 3 (15.79%) Dynamics AX
2 1 (5.26%) Oracle EBS R12
2 1 (5.26%) Oracle 11i
Cloud Services
1 3 (15.79%) Office 365
Communications & Networking
1 3 (15.79%) Firewall
2 2 (10.53%) LAN
2 2 (10.53%) WAN
2 2 (10.53%) VPN
Database & Business Intelligence
1 6 (31.58%) Oracle Database 11g
1 6 (31.58%) Oracle Database
2 5 (26.32%) PostgreSQL
3 1 (5.26%) SQL Server 2008
3 1 (5.26%) SQL Server
3 1 (5.26%) Oracle Reports
3 1 (5.26%) Oracle9i Database
3 1 (5.26%) Oracle Discoverer
3 1 (5.26%) Oracle Database 10g
3 1 (5.26%) SQL Server 2000
General
1 6 (31.58%) Finance
2 3 (15.79%) Manufacturing
2 3 (15.79%) Retail
3 1 (5.26%) Local Government
3 1 (5.26%) Advertising
Job Titles
1 7 (36.84%) Applications Support
2 3 (15.79%) Analyst
2 3 (15.79%) Consultant
2 3 (15.79%) Microsoft Consultant
2 3 (15.79%) Dynamics AX Consultant
3 2 (10.53%) Support Engineer
3 2 (10.53%) AIX Engineer
3 2 (10.53%) Head of IT
3 2 (10.53%) UNIX Support
3 2 (10.53%) UNIX Administrator
3 2 (10.53%) UNIX Engineer
3 2 (10.53%) UNIX Support Engineer
3 2 (10.53%) AIX Administrator
3 2 (10.53%) Administrator
4 1 (5.26%) Applications Support Analyst
4 1 (5.26%) Service Desk Analyst
4 1 (5.26%) 3rd Line Support
4 1 (5.26%) Service Analyst
4 1 (5.26%) Support Technician
4 1 (5.26%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (10.53%) Middleware
2 1 (5.26%) HTML
Miscellaneous
1 7 (36.84%) Analytical Skills
2 5 (26.32%) Smartcard
2 5 (26.32%) PACS
3 2 (10.53%) HACMP
3 2 (10.53%) Open Source
4 1 (5.26%) Computer Science
4 1 (5.26%) Management Information System
4 1 (5.26%) Replication
Operating Systems
1 8 (42.11%) UNIX
2 7 (36.84%) Windows
3 6 (31.58%) Linux
4 5 (26.32%) Red Hat Enterprise Linux
5 2 (10.53%) AIX
5 2 (10.53%) Solaris
6 1 (5.26%) Windows 7
6 1 (5.26%) Windows XP
Processes & Methodologies
1 15 (78.95%) ITIL
2 9 (47.37%) Problem Management
3 5 (26.32%) Change Management
4 4 (21.05%) Service Delivery
5 3 (15.79%) Customer Engagement
5 3 (15.79%) Disaster Recovery
5 3 (15.79%) GAP Analysis
5 3 (15.79%) ITSM
5 3 (15.79%) Workflow
5 3 (15.79%) PRINCE2
5 3 (15.79%) CRM
5 3 (15.79%) ERP
5 3 (15.79%) PRINCE
5 3 (15.79%) Configuration Management
5 3 (15.79%) Project Management
6 2 (10.53%) Six Sigma
6 2 (10.53%) B2C
6 2 (10.53%) TOGAF
6 2 (10.53%) Incident Management
6 2 (10.53%) Enterprise Architecture
Programming Languages
1 6 (31.58%) SQL
2 5 (26.32%) Shell Script
2 5 (26.32%) Java
2 5 (26.32%) Perl
3 1 (5.26%) PL/SQL
Qualifications
1 3 (15.79%) ACCA
1 3 (15.79%) CIPFA
1 3 (15.79%) CIMA
1 3 (15.79%) ICAEW
1 3 (15.79%) Microsoft Certification
2 2 (10.53%) SC Cleared
2 2 (10.53%) Security Cleared
2 2 (10.53%) IBM AIX Certification
3 1 (5.26%) ITIL Certification
3 1 (5.26%) Degree
Quality Assurance & Compliance
1 5 (26.32%) DICOM
2 1 (5.26%) SLA
System Software
1 2 (10.53%) VMware Infrastructure
1 2 (10.53%) GPFS
2 1 (5.26%) Oracle RMAN
2 1 (5.26%) Oracle RAC
Systems Management
1 1 (5.26%) Data Guard
Vendors
1 7 (36.84%) Oracle
1 7 (36.84%) Red Hat
2 5 (26.32%) Microsoft
3 2 (10.53%) VMware
3 2 (10.53%) IBM
4 1 (5.26%) HP
4 1 (5.26%) Dell
4 1 (5.26%) Cisco
Newcastle Upon Tyne, Tyne and Wear
Randstad Technologies
Salary: £28000 - £30000 per annum + good benefits
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: From Entry-Level up to £29,000 DOE + Benefits
Posted: 25 days ago