The first table below looks at the demand for Incident Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Incident Management
Rank 59 60 62
Rank change year-on-year
+1 +2
Permanent jobs citing Incident Management 7 11 10
As % of all permanent IT jobs located in the North East 1.082% 1.281% 1.389%
As % of the Processes & Methodologies category 1.528% 1.864% 2.183%
Number of salaries quoted 5 10 9
Average salary £25,000 £24,500 £21,000
Average salary % change year-on-year
+2.04% +16.66%
90% offered a salary of more than £20,700 £17,450 £20,800
10% offered a salary of more than £42,500 £47,500 £31,000
UK excluding London average salary £37,500 £35,000 £35,000
% change year-on-year
+7.14% -
All Processes & Methodologies
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
458 590 458
As % of all permanent IT jobs located in the North East 70.79% 68.68% 63.61%
Number of salaries quoted 399 472 367
Average salary £39,000 £37,500 £35,000
Average salary % change year-on-year
+4.00% +7.14%
90% offered a salary of more than £27,000 £25,000 £23,500
10% offered a salary of more than £52,500 £60,000 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Incident Management
England

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

North East Incident Management Jobs Demand Trend

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the North East region.

North East Incident Management Salary Trend

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management across the North East region over the 3 months to 19 June 2013.

North East Incident Management Salary Histogram

Incident Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the North East region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Tyne and Wear -1 6 £25,000 +9.89% 7
Durham 0 1 - - 2
Incident Management
England

Incident Management
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the North East region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 12 (66.67%) SLA
2 11 (61.11%) ITIL
3 5 (27.78%) Microsoft
4 4 (22.22%) CISSP
4 4 (22.22%) Windows
4 4 (22.22%) MS Excel
4 4 (22.22%) MS Office
4 4 (22.22%) Change Management
4 4 (22.22%) CCSA
4 4 (22.22%) CISM
4 4 (22.22%) ISO/IEC 27001
4 4 (22.22%) Problem Management
4 4 (22.22%) Security Architecture
5 3 (16.67%) Windows 7
5 3 (16.67%) ISO 9001
5 3 (16.67%) ISO 9002
5 3 (16.67%) Active Directory
6 2 (11.11%) Internet
6 2 (11.11%) ITIL Certification
6 2 (11.11%) DHCP
6 2 (11.11%) TCP/IP
6 2 (11.11%) DNS
6 2 (11.11%) LAN
6 2 (11.11%) SQL
6 2 (11.11%) HTML
6 2 (11.11%) Service Management
6 2 (11.11%) Legal
6 2 (11.11%) BBC
6 2 (11.11%) Device Driver
6 2 (11.11%) Degree

Incident Management
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the North East region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 2 (11.11%) HTML
Application Platforms
1 1 (5.556%) Exchange Server 2010
1 1 (5.556%) MS Exchange
Applications
1 4 (22.22%) MS Excel
1 4 (22.22%) MS Office
2 1 (5.556%) Spreadsheet
2 1 (5.556%) MS PowerPoint
Communications & Networking
1 2 (11.11%) Internet
1 2 (11.11%) DHCP
1 2 (11.11%) TCP/IP
1 2 (11.11%) DNS
1 2 (11.11%) LAN
2 1 (5.556%) Network Security
2 1 (5.556%) WAN
General
1 2 (11.11%) Legal
2 1 (5.556%) Finance
2 1 (5.556%) Law
Job Titles
1 10 (55.56%) Analyst
2 7 (38.89%) Service Analyst
2 7 (38.89%) Service Desk Analyst
3 5 (27.78%) 1st Line Support
4 4 (22.22%) Security Specialist
4 4 (22.22%) IT Security Specialist
5 3 (16.67%) IT Security Consultant
5 3 (16.67%) Security Consultant
5 3 (16.67%) IT Consultant
5 3 (16.67%) Consultant
6 2 (11.11%) Support Analyst
6 2 (11.11%) Incident Manager
6 2 (11.11%) Help Desk Manager
7 1 (5.556%) 1st Line Support Analyst
7 1 (5.556%) Printer Engineer
7 1 (5.556%) Lead Systems Engineer
7 1 (5.556%) Change Analyst
7 1 (5.556%) Configuration Analyst
7 1 (5.556%) Senior Support Analyst
7 1 (5.556%) Senior Analyst
Miscellaneous
1 2 (11.11%) BBC
1 2 (11.11%) Device Driver
2 1 (5.556%) Data Protection Act
2 1 (5.556%) Management Information System
Operating Systems
1 4 (22.22%) Windows
2 3 (16.67%) Windows 7
3 1 (5.556%) Windows Server 2008
Processes & Methodologies
1 11 (61.11%) ITIL
2 4 (22.22%) Change Management
2 4 (22.22%) Problem Management
2 4 (22.22%) Security Architecture
3 2 (11.11%) Service Management
4 1 (5.556%) Root Cause Analysis
4 1 (5.556%) Infrastructure Management
4 1 (5.556%) Penetration Testing
4 1 (5.556%) Data Protection
4 1 (5.556%) Asset Management
4 1 (5.556%) Service Delivery
4 1 (5.556%) Business Continuity
4 1 (5.556%) Risk Assessment
4 1 (5.556%) Information Security
4 1 (5.556%) Disaster Recovery
4 1 (5.556%) ITSM
4 1 (5.556%) Configuration Management
4 1 (5.556%) Project Management
Programming Languages
1 2 (11.11%) SQL
2 1 (5.556%) PowerShell
2 1 (5.556%) Java
2 1 (5.556%) PHP
Qualifications
1 4 (22.22%) CISSP
1 4 (22.22%) CCSA
1 4 (22.22%) CISM
2 2 (11.11%) ITIL Certification
2 2 (11.11%) Degree
2 2 (11.11%) Security Cleared
3 1 (5.556%) SC Cleared
Quality Assurance & Compliance
1 12 (66.67%) SLA
2 4 (22.22%) ISO/IEC 27001
3 3 (16.67%) ISO 9001
3 3 (16.67%) ISO 9002
4 1 (5.556%) PCI DSS
System Software
1 3 (16.67%) Active Directory
2 1 (5.556%) VMware Infrastructure
Systems Management
1 1 (5.556%) SCOM
Vendors
1 5 (27.78%) Microsoft
2 1 (5.556%) VMware
2 1 (5.556%) Cisco
2 1 (5.556%) Juniper
2 1 (5.556%) CheckPoint
2 1 (5.556%) HP
2 1 (5.556%) Dell
Newcastle Upon Tyne, Tyne and Wear
This is an exciting opportunity to help to build a better business through strong Incident Management and problem solving... A strong understanding of ITIL and Incident Management is...
Experis IT
Posted: 14 June 2013
Newcastle upon Tyne, North East
IT Service ManagerNewcastle upon TyneAn IT Manager is required to join a leading organisation based in Newcastle upon Tyne.
Hays Specialist Recruitment Ltd
Salary: £45000.00 - £65000.00 per annum + Bonus and excellent benefits
Posted: 12 June 2013
Newcastle upon Tyne, North East
Change & Configuration Analyst - ITIL, helpdesk, service desk, call logging, database, hardware, software, excel, SLA, asset management Capita, FTSE 100 and leading Business Process Outsourcer is now seeking a...
Capita Resourcing
Salary: £20000 - £22000 per annum + Benefits
Posted: 4 June 2013
Newcastle Upon Tyne, Tyne and Wear
You will lead, manage and resolve all major service issues, provide direction to incident management teams and deliver continual improvements to ensure systems are stable and secure. To...
Search Consultancy
Salary: £37000 - £56000 per annum + excellent benefits
Posted: 17 June 2013
Durham, County Durham
The successful candidates will be part of a large service desk team (c90) working to ITIL standards supporting the BBC account. This is a fast paced environment working...
Atos
Posted: 31 May 2013
Durham, County Durham
Atos
Posted: 28 May 2013
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Negotiable on Experience
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Negotiable
Posted: 14 June 2013
Newcastle upon Tyne, North East
Hudson
Salary: £40000 - £70000 per annum + Excellent Benefits
Posted: 23 May 2013
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