The statistics below represent IT jobs advertised across the North West region that had Service Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Service Analyst
England / North West
Rank 181 140 139
Rank change year-on-year
-41 -1
Permanent jobs requiring a Service Analyst 63 102 119
As % of all permanent IT jobs located in the North West 1.06% 1.80% 1.71%
As % of the Job Titles category 1.10% 1.86% 1.76%
Number of salaries quoted 57 83 106
Median salary £23,500 £25,000 £25,000
Median salary % change year-on-year
-6.00% -
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £27,650 £37,500 £37,500
UK excluding London median salary £24,000 £24,600 £23,000
% change year-on-year
-2.43% +6.95%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5738 5484 6747
As % of all permanent IT jobs located in the North West 96.70% 96.62% 97.07%
Number of salaries quoted 4784 4618 5602
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Analyst in the job title.

Service Analyst Jobs Demand Trend in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the North West region.

Service Analyst Salary Trend in the North West

Service Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Analyst across the North West region over the 3 months to 26 February 2017.

Service Analyst Salary Histogram in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -48 29 £25,500 +2.00% 5
Cheshire +9 14 £20,000 -20.00% 2
Merseyside -12 8 £19,000 -34.48% 1
Lancashire -3 6 £17,000 -27.52% 1
Service Analyst
England

Service Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 February 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Analyst in the job title.

1 65 (56.03%) ITIL
2 52 (44.83%) Windows
3 38 (32.76%) Active Directory
4 37 (31.90%) MS Office
5 36 (31.03%) MS Excel
5 36 (31.03%) Microsoft
6 27 (23.28%) Service Management
7 26 (22.41%) Windows 7
8 25 (21.55%) SLA
9 23 (19.83%) Citrix
10 18 (15.52%) Finance
11 15 (12.93%) Service Delivery
11 15 (12.93%) SC Cleared
11 15 (12.93%) Security Cleared
12 13 (11.21%) German Language
12 13 (11.21%) Problem Management
13 12 (10.34%) SQL
14 11 (9.48%) Windows Server
14 11 (9.48%) ITIL V3
14 11 (9.48%) Analytical Skills
15 10 (8.62%) Time Management
16 9 (7.76%) Skype for Business
16 9 (7.76%) Remote Desktop
16 9 (7.76%) ITIL Certification
16 9 (7.76%) VPN
16 9 (7.76%) SharePoint
16 9 (7.76%) MS Exchange
16 9 (7.76%) MOS
17 8 (6.90%) Banking
17 8 (6.90%) Incident Management

Service Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.76%) MS Exchange
1 9 (7.76%) SharePoint
1 9 (7.76%) Skype for Business
2 2 (1.72%) Exchange Server 2010
2 2 (1.72%) Exchange Server 2013
3 1 (0.86%) GroupWise
3 1 (0.86%) SharePoint 2013
Applications
1 37 (31.90%) MS Office
2 36 (31.03%) MS Excel
3 6 (5.17%) MS PowerPoint
4 2 (1.72%) Spreadsheet
Cloud Services
1 6 (5.17%) Office 365
2 2 (1.72%) Microsoft Azure
Communications & Networking
1 9 (7.76%) Remote Desktop
1 9 (7.76%) VPN
2 8 (6.90%) Skype
3 6 (5.17%) TCP/IP
4 5 (4.31%) LAN
4 5 (4.31%) WAN
5 3 (2.59%) DHCP
5 3 (2.59%) DNS
6 2 (1.72%) Firewall
6 2 (1.72%) VoIP
7 1 (0.86%) Internet
7 1 (0.86%) SAN
Database & Business Intelligence
1 3 (2.59%) Crystal Reports
1 3 (2.59%) SQL Server
2 2 (1.72%) MS Access
3 1 (0.86%) SQL Server Reporting Services
Development Applications
1 1 (0.86%) SQL Server Management Studio (SSMS)
General
1 18 (15.52%) Finance
2 13 (11.21%) German Language
3 8 (6.90%) Banking
4 7 (6.03%) Legal
5 5 (4.31%) Law
5 5 (4.31%) Marketing
6 3 (2.59%) Manufacturing
7 2 (1.72%) Advertising
7 2 (1.72%) Back Office
7 2 (1.72%) French Language
7 2 (1.72%) Pharmaceutical
7 2 (1.72%) Spanish Language
8 1 (0.86%) Front Office
8 1 (0.86%) Games
8 1 (0.86%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.86%) .NET
Miscellaneous
1 11 (9.48%) Analytical Skills
2 5 (4.31%) Enterprise Software
2 5 (4.31%) Management Information System
3 2 (1.72%) Blackberry
3 2 (1.72%) Fat Client
3 2 (1.72%) iPad
3 2 (1.72%) iPhone
3 2 (1.72%) Thin Client
3 2 (1.72%) User Experience
4 1 (0.86%) Computer Science
4 1 (0.86%) Credit Derivative
4 1 (0.86%) Derivative
4 1 (0.86%) Equity Derivative
4 1 (0.86%) Fixed Income
4 1 (0.86%) Foreign Exchange (FX)
4 1 (0.86%) Interest Rate Derivative
Operating Systems
1 52 (44.83%) Windows
2 26 (22.41%) Windows 7
3 11 (9.48%) Windows Server
4 4 (3.45%) Windows 10
4 4 (3.45%) Windows Server 2008
5 3 (2.59%) Windows 8
5 3 (2.59%) Windows Server 2003
6 2 (1.72%) Windows Vista
7 1 (0.86%) Windows Server 2012
7 1 (0.86%) Windows XP
Processes & Methodologies
1 65 (56.03%) ITIL
2 27 (23.28%) Service Management
3 15 (12.93%) Service Delivery
4 13 (11.21%) Problem Management
5 11 (9.48%) ITIL V3
6 10 (8.62%) Time Management
7 8 (6.90%) Incident Management
8 6 (5.17%) CRM
9 5 (4.31%) Customer Requirements
9 5 (4.31%) Project Management
10 4 (3.45%) Business Analysis
10 4 (3.45%) Business Intelligence
10 4 (3.45%) Change Management
10 4 (3.45%) Stakeholder Management
10 4 (3.45%) Supplier Management
11 3 (2.59%) Capacity Planning
11 3 (2.59%) Knowledge Management
11 3 (2.59%) Mathematics
11 3 (2.59%) Process Improvement
11 3 (2.59%) Statistics
Programming Languages
1 12 (10.34%) SQL
2 3 (2.59%) C
2 3 (2.59%) PowerShell
2 3 (2.59%) T-SQL
3 2 (1.72%) PL/SQL
4 1 (0.86%) VB
Qualifications
1 15 (12.93%) SC Cleared
1 15 (12.93%) Security Cleared
2 9 (7.76%) ITIL Certification
2 9 (7.76%) MOS
3 8 (6.90%) Microsoft Certification
4 6 (5.17%) Degree
4 6 (5.17%) MCSA
5 5 (4.31%) MCDST
5 5 (4.31%) MCITP
6 3 (2.59%) BPSS Clearance
7 1 (0.86%) DBS Check
Quality Assurance & Compliance
1 25 (21.55%) SLA
2 4 (3.45%) Data Quality
3 1 (0.86%) QA
System Software
1 38 (32.76%) Active Directory
2 2 (1.72%) Hyper-V
3 1 (0.86%) Microsoft App-V
3 1 (0.86%) NDS
3 1 (0.86%) NetIQ eDirectory
3 1 (0.86%) XenApp
3 1 (0.86%) XenDesktop
Systems Management
1 8 (6.90%) SCOrch
2 7 (6.03%) SCCM
3 4 (3.45%) SCOM
4 2 (1.72%) Nagios
4 2 (1.72%) Systems Management Server (SMS)
5 1 (0.86%) Norton AntiVirus
Vendors
1 36 (31.03%) Microsoft
2 23 (19.83%) Citrix
3 8 (6.90%) AppSense
3 8 (6.90%) Remedy
4 7 (6.03%) Cisco
4 7 (6.03%) SAP
5 6 (5.17%) HP
6 5 (4.31%) VMware
7 4 (3.45%) iManage
8 3 (2.59%) Guidewire
8 3 (2.59%) ServiceNow
9 2 (1.72%) Interwoven
10 1 (0.86%) Dell
10 1 (0.86%) Dell Compellent
10 1 (0.86%) EqualLogic
10 1 (0.86%) Fortinet
10 1 (0.86%) Hummingbird
10 1 (0.86%) Oracle
10 1 (0.86%) Sitecore
10 1 (0.86%) Symantec
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