The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Service Analyst
Rank 137 142 166
Rank change year-on-year
+5 +24
Permanent jobs requiring a Service Analyst 100 127 85
As % of all permanent IT jobs located in the North West 1.77% 1.84% 1.30%
As % of the Job Titles category 1.84% 1.90% 1.35%
Number of salaries quoted 81 115 80
Average salary £25,000 £25,000 £24,500
Average salary % change year-on-year
- +2.04%
90% offered a salary of more than £19,000 £18,500 £19,725
10% offered a salary of more than £37,500 £36,250 £39,100
UK excluding London average salary £24,000 £23,000 £23,500
% change year-on-year
+4.34% -2.12%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5423 6673 6310
As % of all permanent IT jobs located in the North West 96.20% 96.63% 96.23%
Number of salaries quoted 4543 5616 5262
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £24,000 £24,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the North West region.

Service Analyst Salary Trend in the North West

Service Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Analyst across the North West region over the 3 months to 14 February 2016.

Service Analyst Salary Histogram in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the North West region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 53 £25,000 -16.66% 10
Cheshire +6 23 £23,000 - 3
Merseyside +9 20 £29,000 -5.69%
Lancashire +17 3 £22,913 -46.08%
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 14 February 2016, IT jobs across the North West region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 131 (60.37%) Windows
2 97 (44.70%) ITIL
3 89 (41.01%) Active Directory
4 76 (35.02%) Microsoft
5 71 (32.72%) Finance
6 58 (26.73%) Citrix
6 58 (26.73%) MS Office
7 54 (24.88%) Windows 7
8 51 (23.50%) MS Excel
9 48 (22.12%) Windows Server
10 41 (18.89%) MS Exchange
11 40 (18.43%) Blackberry
12 39 (17.97%) Service Management
13 36 (16.59%) SLA
14 31 (14.29%) TCP/IP
14 31 (14.29%) SQL
14 31 (14.29%) Law
15 30 (13.82%) Legal
16 27 (12.44%) Service Delivery
17 26 (11.98%) Windows 8
18 25 (11.52%) Windows Server 2008
19 24 (11.06%) Analytical Skills
20 23 (10.60%) Degree
21 22 (10.14%) Validation
21 22 (10.14%) VMware
22 21 (9.68%) Windows XP
23 20 (9.22%) SQL Server
23 20 (9.22%) DNS
23 20 (9.22%) Microsoft Certification
23 20 (9.22%) Blackberry Enterprise Server

Service Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 14 February 2016, IT jobs across the North West region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (18.89%) MS Exchange
2 20 (9.22%) Blackberry Enterprise Server
3 17 (7.83%) BizTalk Server
3 17 (7.83%) Exchange Server 2010
4 9 (4.15%) IIS
5 8 (3.69%) Exchange Server 2013
6 7 (3.23%) Exchange Server 2007
7 4 (1.84%) Exchange Server 2003
7 4 (1.84%) SharePoint
8 3 (1.38%) Skype for Business
9 1 (0.46%) Mule
Applications
1 58 (26.73%) MS Office
2 51 (23.50%) MS Excel
3 4 (1.84%) MS PowerPoint
Business Applications
1 1 (0.46%) Markit EDM
1 1 (0.46%) Oracle Applications
Cloud Services
1 9 (4.15%) Office 365
Communications & Networking
1 31 (14.29%) TCP/IP
2 20 (9.22%) DNS
3 10 (4.61%) Firewall
3 10 (4.61%) VPN
4 9 (4.15%) Internet
4 9 (4.15%) LAN
4 9 (4.15%) WAN
5 8 (3.69%) Remote Desktop
6 7 (3.23%) DHCP
7 6 (2.76%) Broadband
7 6 (2.76%) Cisco IOS
8 3 (1.38%) Intranet
8 3 (1.38%) Wi-Fi
8 3 (1.38%) Wireless
9 2 (0.92%) IP Telephony
9 2 (0.92%) SAN
9 2 (0.92%) VoIP
10 1 (0.46%) ADSL
10 1 (0.46%) Ethernet
10 1 (0.46%) IPv4
Database & Business Intelligence
1 20 (9.22%) SQL Server
2 16 (7.37%) Data Warehouse
2 16 (7.37%) SQL Server Integration Services
2 16 (7.37%) SQL Server Reporting Services
3 3 (1.38%) Crystal Reports
4 1 (0.46%) Informix
4 1 (0.46%) Oracle Database
4 1 (0.46%) Relational Database
Development Applications
1 17 (7.83%) Team Foundation Server
2 16 (7.37%) HP UFT
2 16 (7.37%) MSTest
3 1 (0.46%) Visual Studio
General
1 71 (32.72%) Finance
2 31 (14.29%) Law
3 30 (13.82%) Legal
4 14 (6.45%) Banking
5 10 (4.61%) German Language
6 3 (1.38%) Retail
6 3 (1.38%) Telecoms
7 2 (0.92%) French Language
7 2 (0.92%) Pharmaceutical
7 2 (0.92%) Turkish Language
8 1 (0.46%) Back Office
8 1 (0.46%) Dutch Language
8 1 (0.46%) Financial Institution
8 1 (0.46%) Front Office
8 1 (0.46%) Italian Language
8 1 (0.46%) Manufacturing
8 1 (0.46%) Portuguese Language
8 1 (0.46%) Retail Banking
8 1 (0.46%) Russian Language
Libraries, Frameworks & Software Standards
1 17 (7.83%) Web Services
1 17 (7.83%) XML
2 16 (7.37%) .NET
3 1 (0.46%) JSON
3 1 (0.46%) REST
3 1 (0.46%) WSDL
Miscellaneous
1 40 (18.43%) Blackberry
2 24 (11.06%) Analytical Skills
3 15 (6.91%) iPad
3 15 (6.91%) iPhone
4 13 (5.99%) Management Information System
5 7 (3.23%) Video Conferencing
6 6 (2.76%) Fat Client
6 6 (2.76%) Thin Client
7 4 (1.84%) Driving Licence
7 4 (1.84%) Enterprise Software
8 3 (1.38%) Mobile Computing
8 3 (1.38%) Public Cloud
9 2 (0.92%) CMDB
9 2 (0.92%) Data Centre
9 2 (0.92%) Handset
10 1 (0.46%) Client/Server
10 1 (0.46%) Mainframe
10 1 (0.46%) Mobile App
10 1 (0.46%) Robotics
Operating Systems
1 131 (60.37%) Windows
2 54 (24.88%) Windows 7
3 48 (22.12%) Windows Server
4 26 (11.98%) Windows 8
5 25 (11.52%) Windows Server 2008
6 21 (9.68%) Windows XP
7 7 (3.23%) Unix
8 6 (2.76%) Windows Server 2003
9 5 (2.30%) Linux
9 5 (2.30%) Windows Server 2012
10 4 (1.84%) Android
11 2 (0.92%) Apple iOS
11 2 (0.92%) Windows Phone
12 1 (0.46%) Mac OS X
12 1 (0.46%) Windows Mobile
Processes & Methodologies
1 97 (44.70%) ITIL
2 39 (17.97%) Service Management
3 27 (12.44%) Service Delivery
4 22 (10.14%) Validation
5 19 (8.76%) Agile Software Development
6 17 (7.83%) Business Intelligence
6 17 (7.83%) Performance Testing
7 16 (7.37%) Defect Management
7 16 (7.37%) ETL
7 16 (7.37%) Software Testing
8 14 (6.45%) Incident Management
8 14 (6.45%) ITIL V3
8 14 (6.45%) Problem Management
9 13 (5.99%) Data Analysis
10 11 (5.07%) Business Analysis
10 11 (5.07%) PRINCE2
11 10 (4.61%) Project Management
11 10 (4.61%) Ticket Management
12 9 (4.15%) Change Management
12 9 (4.15%) Document Management
Programming Languages
1 31 (14.29%) SQL
2 2 (0.92%) PowerShell
3 1 (0.46%) C
3 1 (0.46%) Perl
3 1 (0.46%) Python
Qualifications
1 23 (10.60%) Degree
2 20 (9.22%) Microsoft Certification
3 18 (8.29%) ISEB
4 15 (6.91%) MCDST
5 10 (4.61%) PRINCE2 Certification
6 8 (3.69%) Citrix Certification
6 8 (3.69%) ITIL Certification
6 8 (3.69%) MCP
7 3 (1.38%) HND
7 3 (1.38%) SC Cleared
7 3 (1.38%) Security Cleared
8 2 (0.92%) A+ Certification
8 2 (0.92%) MCSE
9 1 (0.46%) CCNA
9 1 (0.46%) Cisco Certification
9 1 (0.46%) GNVQ
9 1 (0.46%) HNC
9 1 (0.46%) MCITP
9 1 (0.46%) MCTS
9 1 (0.46%) NVQ Level 3
Quality Assurance & Compliance
1 36 (16.59%) SLA
2 3 (1.38%) QA
System Software
1 89 (41.01%) Active Directory
2 8 (3.69%) VMware Infrastructure
2 8 (3.69%) XenApp
3 7 (3.23%) Terminal Services
4 2 (0.92%) Terminal Server
4 2 (0.92%) VMware ESX
4 2 (0.92%) Xen
4 2 (0.92%) XenDesktop
5 1 (0.46%) BitLocker
5 1 (0.46%) Hyper-V
5 1 (0.46%) vSphere
Systems Management
1 17 (7.83%) HP Quality Center
2 9 (4.15%) SCCM
3 7 (3.23%) Norton AntiVirus
4 3 (1.38%) Unicenter
Vendors
1 76 (35.02%) Microsoft
2 58 (26.73%) Citrix
3 22 (10.14%) VMware
4 12 (5.53%) Symantec
5 10 (4.61%) Intel Security
6 9 (4.15%) AppSense
6 9 (4.15%) Remedy
7 8 (3.69%) Cisco
8 7 (3.23%) Apple
9 5 (2.30%) Sophos
10 4 (1.84%) Dell
10 4 (1.84%) Oracle
11 2 (0.92%) ServiceNow
12 1 (0.46%) Capita
12 1 (0.46%) Hitachi
12 1 (0.46%) Juniper
12 1 (0.46%) MobileIron
12 1 (0.46%) NetApp
12 1 (0.46%) Sybase
12 1 (0.46%) Twitter
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