The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 298 297 264
Rank change year-on-year
-1 -33
Permanent jobs requiring a Technical Support 1067 1112 1129
As % of all permanent IT jobs located in the UK 0.96% 0.92% 1.00%
As % of the Job Titles category 1.02% 0.97% 1.05%
Number of salaries quoted 920 934 957
Average salary £32,000 £31,500 £32,500
Average salary % change year-on-year
+1.58% -3.07%
90% offered a salary of more than £20,500 £21,500 £21,500
10% offered a salary of more than £48,500 £50,000 £47,500
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104884 114227 107029
As % of all permanent IT jobs located in the UK 94.65% 94.59% 94.74%
Number of salaries quoted 85795 92537 89098
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 17 April 2015 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 1005 £31,500 - 102
London +24 356 £35,000 -6.66% 32
South East -45 316 £30,000 -4.76% 28
Berkshire -27 126 £40,000 +5.26% 4
East of England +34 96 £27,500 +10.00% 10
Yorkshire +26 80 £30,000 +11.11% 8
City of London +3 74 £39,000 -8.23% 12
Surrey -21 74 £31,500 +16.66% 7
Reading -25 63 £40,000 +8.10% 3
South West +3 61 £31,250 +5.04% 8
West Yorkshire +25 59 £30,000 +23.71% 4
North West +15 53 £30,000 +13.20% 5
Leeds +22 43 £31,500 +21.15% 3
Hampshire -7 42 £26,000 +0.97% 2
Bedfordshire +32 34 £26,000 +4.00% 1
Manchester +13 33 £28,500 +14.00% 2
Wales +12 26 £28,750 +5.50% 4
South Wales +12 24 £30,000 +10.09% 4
Hertfordshire +7 24 £24,000 +4.34% 5
Oxfordshire +1 22 £29,500 +15.68% 7
West Midlands -33 22 £27,500 +10.00% 5
Essex +14 20 £50,000 +53.84%
East Midlands +11 20 £17,000 -47.69% 4
Buckinghamshire +3 20 £25,500 -5.55% 5
Bracknell -21 20 £45,000 +12.50%
Bristol +9 19 £32,500 +1.56% 1
Cambridgeshire +9 18 £28,000 -25.33% 2
Guildford +16 17 £30,000 +11.11%
North Yorkshire +22 16 £27,500 -14.06% 2
Milton Keynes +5 14 £23,750 -30.14%

Technical Support
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1247 (60.24%) Windows
2 927 (44.78%) Microsoft
3 661 (31.93%) Active Directory
4 527 (25.46%) SQL
5 515 (24.88%) VMware
6 477 (23.04%) MS Excel
7 441 (21.30%) MS Exchange
8 413 (19.95%) Linux
8 413 (19.95%) MS Office
9 406 (19.61%) Windows Server 2008
10 399 (19.28%) SQL Server
11 397 (19.18%) ITIL
12 373 (18.02%) Cisco
13 360 (17.39%) Citrix
14 351 (16.96%) VMware Infrastructure
15 318 (15.36%) TCP/IP
16 312 (15.07%) Firewall
17 287 (13.86%) Windows Server 2003
18 277 (13.38%) Finance
19 272 (13.14%) DNS
20 268 (12.95%) UNIX
21 266 (12.85%) Windows 7
22 265 (12.80%) Degree
23 255 (12.32%) LAN
24 254 (12.27%) Windows Server 2012
25 253 (12.22%) VPN
26 240 (11.59%) Oracle
27 235 (11.35%) WAN
28 214 (10.34%) Microsoft Certification
29 205 (9.90%) SAN

Technical Support
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 441 (21.30%) MS Exchange
2 175 (8.45%) IIS
3 166 (8.02%) SharePoint
4 143 (6.91%) Exchange Server 2010
5 96 (4.64%) Exchange Server 2007
6 87 (4.20%) Exchange Server 2013
7 73 (3.53%) Exchange Server 2003
8 65 (3.14%) Lync
9 39 (1.88%) Tomcat
10 37 (1.79%) Apache
11 33 (1.59%) Blackberry Enterprise Server
12 32 (1.55%) SharePoint 2010
13 29 (1.40%) Lotus Domino
14 26 (1.26%) JBoss
15 21 (1.01%) WebLogic
16 18 (0.87%) WebSphere
17 15 (0.72%) MS Project Server
17 15 (0.72%) WorkSite
17 15 (0.72%) IBM Notes
18 11 (0.53%) ColdFusion
Applications
1 477 (23.04%) MS Excel
2 413 (19.95%) MS Office
3 29 (1.40%) MS PowerPoint
4 8 (0.39%) Photoshop
5 5 (0.24%) MS Visio
5 5 (0.24%) Adobe Illustrator
5 5 (0.24%) InDesign
6 4 (0.19%) Acrobat
7 3 (0.14%) Spreadsheet
8 2 (0.097%) AutoCAD
9 1 (0.048%) S-PLUS
9 1 (0.048%) Adobe After Effects
9 1 (0.048%) PrintSoft PReS
9 1 (0.048%) Final Cut Pro
9 1 (0.048%) MS Project
9 1 (0.048%) InfoPath
Business Applications
1 22 (1.06%) Dynamics CRM
2 16 (0.77%) Oracle EBS R12
2 16 (0.77%) Oracle EBS
3 12 (0.58%) Remedy ITSM
4 11 (0.53%) Towers Watson Igloo
5 9 (0.43%) Dynamics AX
6 8 (0.39%) SAP Business One
7 6 (0.29%) Nortel Periphonics
8 4 (0.19%) Maximo
9 3 (0.14%) ResourceLink
10 2 (0.097%) Sentinel
10 2 (0.097%) Dynamics NAV
10 2 (0.097%) Oracle Applications
10 2 (0.097%) SAP CRM
10 2 (0.097%) BusinessWare
10 2 (0.097%) SAP R/3
10 2 (0.097%) BPCS
10 2 (0.097%) Oracle Financials
10 2 (0.097%) Google Analytics
10 2 (0.097%) Oracle General Ledger
Cloud Services
1 90 (4.35%) Office 365
2 50 (2.42%) SaaS
3 42 (2.03%) IaaS
4 23 (1.11%) Mimecast
5 19 (0.92%) Microsoft Azure
6 11 (0.53%) Amazon AWS
7 6 (0.29%) Yammer
7 6 (0.29%) Cloud Computing
8 2 (0.097%) Google Apps
9 1 (0.048%) PaaS
Communications & Networking
1 318 (15.36%) TCP/IP
2 312 (15.07%) Firewall
3 272 (13.14%) DNS
4 255 (12.32%) LAN
5 253 (12.22%) VPN
6 235 (11.35%) WAN
7 205 (9.90%) SAN
8 187 (9.03%) DHCP
9 177 (8.55%) VoIP
10 143 (6.91%) Internet
11 81 (3.91%) Wireless
12 64 (3.09%) VLAN
13 61 (2.95%) MPLS
14 53 (2.56%) Broadband
15 47 (2.27%) NAS
16 46 (2.22%) Ethernet
17 45 (2.17%) Cisco IOS
18 40 (1.93%) SMTP
19 35 (1.69%) Wi-Fi
20 31 (1.50%) iSCSI
Database & Business Intelligence
1 399 (19.28%) SQL Server
2 105 (5.07%) SQL Server 2008
3 95 (4.59%) SQL Server 2005
4 73 (3.53%) MySQL
5 48 (2.32%) Oracle Database
6 44 (2.13%) SQL Server 2012
7 34 (1.64%) Relational Database
8 26 (1.26%) DB2
9 25 (1.21%) MS Access
10 24 (1.16%) Oracle Reports
11 23 (1.11%) PostgreSQL
12 20 (0.97%) SQL Server Reporting Services
13 19 (0.92%) RDBMS
13 19 (0.92%) Data Mining
14 14 (0.68%) Big Data
15 13 (0.63%) SQL Server Integration Services
15 13 (0.63%) Crystal Reports
16 9 (0.43%) Data Warehouse
17 8 (0.39%) Oracle Database 11g
18 6 (0.29%) Hadoop
Development Applications
1 30 (1.45%) Oracle Forms
2 10 (0.48%) Subversion
3 9 (0.43%) Toad
3 9 (0.43%) Team Foundation Server
4 8 (0.39%) Jenkins
4 8 (0.39%) Maven
5 6 (0.29%) JIRA
6 4 (0.19%) Dreamweaver
6 4 (0.19%) Visual Studio
6 4 (0.19%) SQL Server Management Studio (SSMS)
7 3 (0.14%) MSBuild
7 3 (0.14%) QuickTest Pro
7 3 (0.14%) LoadRunner
8 2 (0.097%) Eclipse
8 2 (0.097%) InstallShield
9 1 (0.048%) Bugzilla
9 1 (0.048%) Xcode
9 1 (0.048%) SilkTest
9 1 (0.048%) WATIR
9 1 (0.048%) Selenium
General
1 277 (13.38%) Finance
2 152 (7.34%) Telecoms
3 61 (2.95%) Retail
4 57 (2.75%) French Language
4 57 (2.75%) German Language
5 53 (2.56%) Legal
6 42 (2.03%) Marketing
7 37 (1.79%) Front Office
8 35 (1.69%) Spanish Language
9 31 (1.50%) Law
10 26 (1.26%) Manufacturing
10 26 (1.26%) Advertising
11 25 (1.21%) Banking
11 25 (1.21%) Italian Language
12 23 (1.11%) Back Office
13 18 (0.87%) Electronics
14 12 (0.58%) Games
15 11 (0.53%) Financial Institution
16 6 (0.29%) Publishing
17 4 (0.19%) Investment Banking
Libraries, Frameworks & Software Standards
1 123 (5.94%) .NET
2 104 (5.02%) XML
3 96 (4.64%) HTML
4 44 (2.13%) ASP.NET
5 33 (1.59%) Web Services
6 31 (1.50%) CSS
7 22 (1.06%) J2EE
8 20 (0.97%) SOAP
9 16 (0.77%) Application Packaging
10 12 (0.58%) JSP
11 11 (0.53%) DHTML
11 11 (0.53%) DOM
11 11 (0.53%) FIX Protocol
12 10 (0.48%) Oracle Fusion
13 9 (0.43%) Ajax
14 8 (0.39%) WAP
14 8 (0.39%) XHTML
14 8 (0.39%) Middleware
14 8 (0.39%) COM
14 8 (0.39%) Esper
Miscellaneous
1 185 (8.94%) Analytical Skills
2 143 (6.91%) Blackberry
3 97 (4.69%) Computer Science
4 66 (3.19%) Clustering
5 43 (2.08%) Management Information System
6 42 (2.03%) Client/Server
7 41 (1.98%) Enterprise Software
8 38 (1.84%) AS400
9 36 (1.74%) iSeries
10 30 (1.45%) iPhone
11 29 (1.40%) iPad
12 25 (1.21%) Mathematics
13 20 (0.97%) Video Conferencing
13 20 (0.97%) EPoS
14 18 (0.87%) Thin Client
14 18 (0.87%) Fat Client
14 18 (0.87%) Open Source
15 17 (0.82%) Social Media
16 15 (0.72%) Data Structures
17 13 (0.63%) Hedge funds
Operating Systems
1 1247 (60.24%) Windows
2 413 (19.95%) Linux
3 406 (19.61%) Windows Server 2008
4 287 (13.86%) Windows Server 2003
5 268 (12.95%) UNIX
6 266 (12.85%) Windows 7
7 254 (12.27%) Windows Server 2012
8 180 (8.70%) Windows XP
9 171 (8.26%) Windows 8
10 80 (3.86%) Mac OS X
11 77 (3.72%) Android
12 70 (3.38%) Apple iOS
13 61 (2.95%) Windows Vista
14 52 (2.51%) Solaris
15 46 (2.22%) Red Hat Enterprise Linux
16 29 (1.40%) Windows 2000 Server
17 26 (1.26%) AIX
18 16 (0.77%) CentOS
19 15 (0.72%) HPUX
20 13 (0.63%) OS/400
Processes & Methodologies
1 397 (19.18%) ITIL
2 117 (5.65%) Service Delivery
3 101 (4.88%) Service Management
4 88 (4.25%) CRM
5 82 (3.96%) Incident Management
6 76 (3.67%) Time Management
7 72 (3.48%) Root Cause Analysis
7 72 (3.48%) Disaster Recovery
8 71 (3.43%) Project Management
8 71 (3.43%) Mentoring
9 65 (3.14%) Configuration Management
10 44 (2.13%) ERP
11 42 (2.03%) Change Control
11 42 (2.03%) Problem Management
12 36 (1.74%) Change Management
12 36 (1.74%) Kalman Filter
13 35 (1.69%) Release Management
14 33 (1.59%) Continuous Improvement
14 33 (1.59%) Workflow
15 27 (1.30%) Migration
Programming Languages
1 527 (25.46%) SQL
2 142 (6.86%) Java
3 70 (3.38%) C#
4 68 (3.29%) PowerShell
5 61 (2.95%) JavaScript
6 48 (2.32%) Perl
7 43 (2.08%) C++
8 40 (1.93%) Shell Script
9 39 (1.88%) Python
9 39 (1.88%) VBScript
10 31 (1.50%) C
11 30 (1.45%) PHP
11 30 (1.45%) PL/SQL
12 26 (1.26%) T-SQL
12 26 (1.26%) Ruby
13 19 (0.92%) VB
14 18 (0.87%) COBOL
15 17 (0.82%) RPG
16 16 (0.77%) VBA
17 15 (0.72%) VB.NET
Qualifications
1 265 (12.80%) Degree
2 214 (10.34%) Microsoft Certification
3 132 (6.38%) Cisco Certification
4 124 (5.99%) MCSE
5 98 (4.73%) CCNA
6 81 (3.91%) MCP
7 76 (3.67%) MCSA
8 75 (3.62%) Security Cleared
9 62 (3.00%) MCITP
10 52 (2.51%) CCNP
11 48 (2.32%) SC Cleared
12 47 (2.27%) Citrix Certification
13 44 (2.13%) VMware Certified Professional (VCP)
14 40 (1.93%) CCA
15 39 (1.88%) A+ Certification
16 35 (1.69%) ITIL Certification
17 25 (1.21%) DV Cleared
18 24 (1.16%) CISSP
19 22 (1.06%) CEH
20 21 (1.01%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 180 (8.70%) SLA
2 18 (0.87%) ISO/IEC 27001
3 15 (0.72%) QA
4 8 (0.39%) ISO 9001
5 6 (0.29%) COBIT
6 3 (0.14%) Data Quality
7 2 (0.097%) PCI DSS
System Software
1 661 (31.93%) Active Directory
2 351 (16.96%) VMware Infrastructure
3 189 (9.13%) Hyper-V
4 148 (7.15%) XenApp
5 104 (5.02%) vSphere
6 73 (3.53%) XenDesktop
7 57 (2.75%) XenServer
8 49 (2.37%) Terminal Services
9 44 (2.13%) Terminal Server
9 44 (2.13%) VMware ESXi
10 34 (1.64%) Microsoft App-V
11 26 (1.26%) VMware ESX
12 14 (0.68%) VMware Server
13 10 (0.48%) VMware Workstation
13 10 (0.48%) Tivoli Workload Scheduler
14 9 (0.43%) NFS
15 7 (0.34%) ISA Server
16 6 (0.29%) PowerHA
17 5 (0.24%) HDFS
17 5 (0.24%) Forefront TMG
Systems Management
1 96 (4.64%) SCCM
2 64 (3.09%) Backup Exec
3 39 (1.88%) WSUS
3 39 (1.88%) SCOM
4 32 (1.55%) Norton AntiVirus
5 19 (0.92%) EdgeSight
6 17 (0.82%) Symantec Endpoint Protection
6 17 (0.82%) OpenView Configuration Management
7 15 (0.72%) Nagios
8 12 (0.58%) NetBackup
9 11 (0.53%) Tivoli
10 10 (0.48%) AirWatch
11 8 (0.39%) Opsview
12 7 (0.34%) Systems Management Server (SMS)
12 7 (0.34%) McAfee ePO
13 6 (0.29%) EMC NetWorker
13 6 (0.29%) Cisco IPCC
14 5 (0.24%) XenMobile
14 5 (0.24%) Cobbler
15 3 (0.14%) HP UCMDB
Vendors
1 927 (44.78%) Microsoft
2 515 (24.88%) VMware
3 373 (18.02%) Cisco
4 360 (17.39%) Citrix
5 240 (11.59%) Oracle
6 125 (6.04%) Apple
7 101 (4.88%) HP
8 80 (3.86%) Symantec
9 74 (3.57%) Dell
10 69 (3.33%) Red Hat
11 52 (2.51%) NetApp
12 45 (2.17%) EMC
12 45 (2.17%) IBM
13 41 (1.98%) Avaya
13 41 (1.98%) LANDesk
14 37 (1.79%) Juniper
15 35 (1.69%) Veeam
16 33 (1.59%) CheckPoint
17 28 (1.35%) Sun
18 26 (1.26%) McAfee
South Wales
Centric Resource
Salary: From £28,000 to £30,000 per annum Plus company benefits
Posted: 2 hours ago
London
Bloomberg Careers
Posted: 3 hours ago
London
Bloomberg Careers
Posted: 3 hours ago
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: 10 hours ago
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £25,000 to £29,000 per annum Superb base, training and excellent
Posted: 10 hours ago
Telford, Shropshire
RecruitmentRevolution.com Limited
Salary: From £25,000 to £28,000 per annum + Private Healthcare + Pension
Posted: Yesterday
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £28000.00 - £33000.00 per annum + pension, pool car, discounts
Posted: Yesterday
London
Opus Recruitment Solutions Ltd
Salary: £0 - £28000 per annum, Benefits Bonus + Benefits
Posted: Yesterday
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: Yesterday
London
1st Choice Computer Appointments Ltd
Salary: Up to £25,000 per annum
Posted: Yesterday
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: Yesterday
Buckinghamshire
Stafford-Sharp Associates
Posted: Yesterday
City, London
Spencer Rose
Salary: From £50,000 to £60,000 per annum + bonus & benefits
Posted: Yesterday
Ipswich, Suffolk
TTR UK Ltd
Salary: £25000.00 - £27000.00 per annum
Posted: Yesterday
Oxfordshire
Talent International
Salary: £27000 - £32000 per annum
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £27000 per annum + benefits
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £26000 - £32000 per annum + benefits
Posted: Yesterday