The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Technical Support
Rank 361 334 317
Rank change year-on-year
-27 -17
Permanent jobs requiring a Technical Support 893 1046 1126
As % of all permanent IT jobs located in the UK 0.86% 0.94% 0.94%
As % of the Job Titles category 0.90% 0.98% 0.98%
Number of salaries quoted 794 904 953
Average salary £31,000 £32,500 £32,500
Average salary % change year-on-year
-4.61% -
90% offered a salary of more than £20,480 £20,500 £21,500
10% offered a salary of more than £50,000 £48,500 £50,450
UK excluding London average salary £27,500 £30,000 £28,500
% change year-on-year
-8.33% +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99472 107123 115267
As % of all permanent IT jobs located in the UK 96.25% 96.48% 96.40%
Number of salaries quoted 83547 87392 93423
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 29 April 2016 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -42 831 £31,500 -1.56% 69
South East +9 284 £29,500 -9.23% 19
London -45 273 £38,500 +10.00% 18
Berkshire +1 103 £32,500 -18.75% 5
Surrey -7 69 £27,500 -21.42% 6
Yorkshire +5 67 £22,500 -25.00% 6
East of England -14 66 £35,000 +34.61% 4
Reading +20 58 £32,500 -18.75% 3
Hampshire +27 50 £25,000 -5.66% 1
City of London +18 46 £31,500 -18.18%
North West +8 46 £23,000 -17.85% 6
West Yorkshire -2 42 £22,250 -25.83% 5
South West -22 41 £29,000 -10.76% 7
Hertfordshire +22 38 £36,000 +50.00% 1
Leeds +1 34 £21,500 -32.28% 3
Wales +10 28 £26,250 -12.50% 1
West Midlands -17 26 £25,310 -2.65% 6
Manchester -2 23 £38,000 +40.74% 4
Wiltshire +3 22 £31,000 +19.23% 1
Cheshire +37 21 £17,000 -47.28% 1
Bracknell -2 21 £32,500 -27.77%
Oxfordshire -11 19 £45,707 +54.93% 1
Southampton +15 18 £26,500 -
Kent +5 18 £26,000 -5.45% 3
South Wales +2 17 £26,250 -12.50% 1
Swindon +4 16 £31,000 +19.23% 1
East Midlands -7 16 £40,000 +66.66% 3
Cardiff +8 15 £26,500 +8.16%
Buckinghamshire +14 14 £21,750 -13.00% 3
Guildford +1 14 £22,000 -26.66% 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1002 (54.05%) Windows
2 702 (37.86%) Microsoft
3 630 (33.98%) Active Directory
4 525 (28.32%) Windows Server
5 488 (26.32%) VMware
6 447 (24.11%) SQL
7 366 (19.74%) Degree
8 346 (18.66%) MS Excel
9 345 (18.61%) MS Exchange
9 345 (18.61%) Windows Server 2008
10 316 (17.04%) Linux
11 293 (15.80%) Windows Server 2012
12 290 (15.64%) Firewall
13 289 (15.59%) VMware Infrastructure
14 287 (15.48%) ITIL
15 275 (14.83%) MS Office
16 264 (14.24%) SQL Server
17 263 (14.19%) Finance
18 237 (12.78%) TCP/IP
19 235 (12.68%) Cisco
20 231 (12.46%) Analytical Skills
21 224 (12.08%) Windows 7
22 196 (10.57%) Unix
23 191 (10.30%) SLA
24 190 (10.25%) Windows Server 2003
25 185 (9.98%) Oracle
26 184 (9.92%) LAN
27 170 (9.17%) WAN
27 170 (9.17%) Hyper-V
28 162 (8.74%) DNS

Technical Support
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 345 (18.61%) MS Exchange
2 146 (7.87%) IIS
3 131 (7.07%) Exchange Server 2013
4 129 (6.96%) Exchange Server 2010
5 101 (5.45%) SharePoint
6 80 (4.31%) Apache
7 70 (3.78%) Tomcat
8 64 (3.45%) WebSphere
9 56 (3.02%) Exchange Server 2007
10 42 (2.27%) Exchange Server 2003
11 41 (2.21%) JBoss
12 40 (2.16%) WebLogic
13 30 (1.62%) Exchange Server 2000
14 24 (1.29%) Skype for Business
15 19 (1.02%) CMS
16 18 (0.97%) BizTalk Server
17 17 (0.92%) SharePoint 2010
18 10 (0.54%) IBM Notes
18 10 (0.54%) Site Server
19 9 (0.49%) WebSphere Application Server
Applications
1 346 (18.66%) MS Excel
2 275 (14.83%) MS Office
3 10 (0.54%) MS PowerPoint
3 10 (0.54%) MS Visio
4 3 (0.16%) Adobe Creative Suite
5 2 (0.11%) MS Project
6 1 (0.054%) Photoshop
Business Applications
1 7 (0.38%) Dynamics CRM
2 5 (0.27%) Decalog
2 5 (0.27%) HiInvest
2 5 (0.27%) LatentZero
2 5 (0.27%) thinkFolio
3 4 (0.22%) Dynamics AX
3 4 (0.22%) Infor SunSystems
3 4 (0.22%) Oracle EBS
3 4 (0.22%) Oracle EBS R12
3 4 (0.22%) Salesforce.com CRM
4 3 (0.16%) Oracle Assets
4 3 (0.16%) Oracle General Ledger
4 3 (0.16%) Oracle iProcurement
4 3 (0.16%) Oracle Payables
4 3 (0.16%) Oracle Procure-to-Pay
4 3 (0.16%) Oracle Receivables
4 3 (0.16%) Remedy ITSM
4 3 (0.16%) SAP Business One
5 2 (0.11%) JDE EnterpriseOne
5 2 (0.11%) SAP Oil and Gas
Cloud Services
1 94 (5.07%) Office 365
2 71 (3.83%) SaaS
3 19 (1.02%) Amazon AWS
4 16 (0.86%) IaaS
5 11 (0.59%) Microsoft Azure
6 9 (0.49%) Cloud Computing
7 8 (0.43%) PaaS
8 4 (0.22%) Google Analytics
8 4 (0.22%) Mimecast
9 1 (0.054%) Amazon S3
9 1 (0.054%) GitHub
9 1 (0.054%) Google Apps
9 1 (0.054%) Joyent
Communications & Networking
1 290 (15.64%) Firewall
2 237 (12.78%) TCP/IP
3 184 (9.92%) LAN
4 170 (9.17%) WAN
5 162 (8.74%) DNS
6 134 (7.23%) SAN
7 133 (7.17%) DHCP
8 111 (5.99%) Internet
9 91 (4.91%) VoIP
10 65 (3.51%) Broadband
11 62 (3.34%) VPN
12 56 (3.02%) NAS
13 53 (2.86%) Wireless
14 45 (2.43%) iSCSI
15 32 (1.73%) LDAP
16 31 (1.67%) Fibre Channel
16 31 (1.67%) SMTP
17 29 (1.56%) Ethernet
18 28 (1.51%) ADSL
18 28 (1.51%) SNMP
Database & Business Intelligence
1 264 (14.24%) SQL Server
2 65 (3.51%) MySQL
3 38 (2.05%) Relational Database
4 36 (1.94%) SQL Server 2008
5 31 (1.67%) Oracle Database
6 27 (1.46%) SQL Server 2012
7 23 (1.24%) SQL Server 2005
8 22 (1.19%) SQL Server Reporting Services
9 14 (0.76%) BusinessObjects
9 14 (0.76%) RDBMS
10 13 (0.70%) NoSQL
11 11 (0.59%) Ingres
12 10 (0.54%) MongoDB
13 9 (0.49%) Apache Cassandra
13 9 (0.49%) MariaDB
14 8 (0.43%) DB2
15 7 (0.38%) Crystal Reports
16 6 (0.32%) Oracle Reports
17 5 (0.27%) Oracle Database 11g
17 5 (0.27%) SQLPlus
Development Applications
1 19 (1.02%) JIRA
2 17 (0.92%) Visual Studio
3 9 (0.49%) Oracle Forms
3 9 (0.49%) Subversion
4 6 (0.32%) Git (software)
5 3 (0.16%) MSI
5 3 (0.16%) Selenium
5 3 (0.16%) VSS/SourceSafe
6 2 (0.11%) Bugzilla
6 2 (0.11%) GDB
6 2 (0.11%) Talend Open Studio
6 2 (0.11%) Team Foundation Server
7 1 (0.054%) Firebug
7 1 (0.054%) HP UFT
7 1 (0.054%) LoadRunner
7 1 (0.054%) Maven
7 1 (0.054%) MorphX
7 1 (0.054%) SilkTest
7 1 (0.054%) WATIR
7 1 (0.054%) WiX
General
1 263 (14.19%) Finance
2 150 (8.09%) Telecoms
3 68 (3.67%) German Language
4 55 (2.97%) Retail
5 40 (2.16%) French Language
6 37 (2.00%) Banking
7 26 (1.40%) Financial Institution
8 25 (1.35%) Back Office
8 25 (1.35%) Manufacturing
8 25 (1.35%) Marketing
9 23 (1.24%) Front Office
10 21 (1.13%) Electronics
11 20 (1.08%) Billing
12 18 (0.97%) Legal
13 15 (0.81%) Law
14 12 (0.65%) Advertising
15 10 (0.54%) Spanish Language
16 9 (0.49%) Automotive
17 7 (0.38%) Games
17 7 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 107 (5.77%) HTML
2 91 (4.91%) .NET
3 85 (4.58%) XML
4 46 (2.48%) CSS
5 40 (2.16%) Web Services
6 21 (1.13%) Middleware
7 18 (0.97%) J2EE
8 17 (0.92%) FIX Protocol
9 16 (0.86%) WCF
10 15 (0.81%) SOAP
11 13 (0.70%) .NET Framework
11 13 (0.70%) ASP.NET
11 13 (0.70%) LAMP
12 10 (0.54%) REST
12 10 (0.54%) XSLT
13 6 (0.32%) jQuery
14 5 (0.27%) DHTML
14 5 (0.27%) JSP
14 5 (0.27%) Regular Expression
14 5 (0.27%) Windows SharePoint Services
Miscellaneous
1 231 (12.46%) Analytical Skills
2 115 (6.20%) Computer Science
3 71 (3.83%) Data Centre
4 44 (2.37%) Driving Licence
5 42 (2.27%) Management Information System
6 39 (2.10%) Mathematics
7 35 (1.89%) Hedge funds
8 28 (1.51%) Blackberry
9 22 (1.19%) Clustering
10 21 (1.13%) Derivative
10 21 (1.13%) SWIFT
11 20 (1.08%) Equities
11 20 (1.08%) Replication
12 16 (0.86%) Enterprise Storage
13 13 (0.70%) PKI
14 12 (0.65%) Client/Server
14 12 (0.65%) Private Cloud
15 11 (0.59%) AS400
15 11 (0.59%) e-Learning
15 11 (0.59%) Mobile App
Operating Systems
1 1002 (54.05%) Windows
2 525 (28.32%) Windows Server
3 345 (18.61%) Windows Server 2008
4 316 (17.04%) Linux
5 293 (15.80%) Windows Server 2012
6 224 (12.08%) Windows 7
7 196 (10.57%) Unix
8 190 (10.25%) Windows Server 2003
9 142 (7.66%) Windows 8
10 82 (4.42%) Windows XP
11 48 (2.59%) Windows 10
12 43 (2.32%) Android
13 35 (1.89%) Apple iOS
14 33 (1.78%) Windows 2000 Server
15 31 (1.67%) Red Hat Enterprise Linux
16 26 (1.40%) Solaris
17 17 (0.92%) Ubuntu
18 16 (0.86%) Debian
19 15 (0.81%) Mac OS X
20 13 (0.70%) Mac OS
Processes & Methodologies
1 287 (15.48%) ITIL
2 79 (4.26%) Service Delivery
3 75 (4.05%) CRM
4 64 (3.45%) Mentoring
4 64 (3.45%) Project Management
5 63 (3.40%) Incident Management
6 56 (3.02%) Service Management
7 51 (2.75%) Time Management
8 47 (2.54%) Presales
9 37 (2.00%) ERP
9 37 (2.00%) Network Management
10 34 (1.83%) Disaster Recovery
10 34 (1.83%) Migration
11 33 (1.78%) Data Management
11 33 (1.78%) Problem Management
12 32 (1.73%) Asset Management
12 32 (1.73%) Change Management
13 30 (1.62%) SDLC
14 27 (1.46%) Continuous Improvement
14 27 (1.46%) Workflow
Programming Languages
1 447 (24.11%) SQL
2 112 (6.04%) Java
3 103 (5.56%) JavaScript
4 89 (4.80%) PowerShell
5 55 (2.97%) C#
5 55 (2.97%) Perl
6 36 (1.94%) Python
7 35 (1.89%) C++
8 34 (1.83%) PL/SQL
9 31 (1.67%) Bash Shell
10 30 (1.62%) Shell Script
10 30 (1.62%) VB
11 29 (1.56%) VBScript
12 28 (1.51%) PHP
13 23 (1.24%) C
14 18 (0.97%) VBA
15 13 (0.70%) VB.NET
16 6 (0.32%) Ruby
17 5 (0.27%) T-SQL
18 4 (0.22%) VB6
Qualifications
1 366 (19.74%) Degree
2 130 (7.01%) Microsoft Certification
3 110 (5.93%) Cisco Certification
4 106 (5.72%) CCNA
5 66 (3.56%) MCSE
6 50 (2.70%) VMware Certified Professional (VCP)
7 45 (2.43%) Security Cleared
8 34 (1.83%) MCP
9 30 (1.62%) MCITP
10 26 (1.40%) SC Cleared
11 24 (1.29%) ITIL Certification
12 23 (1.24%) MCSA
13 20 (1.08%) CCNP
14 18 (0.97%) HND
15 17 (0.92%) VCP5
16 16 (0.86%) MCDST
17 15 (0.81%) CEH
17 15 (0.81%) CISSP
18 10 (0.54%) Citrix Certification
18 10 (0.54%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 191 (10.30%) SLA
2 30 (1.62%) QA
3 11 (0.59%) Data Quality
4 9 (0.49%) ISO/IEC 27001
5 2 (0.11%) HL7
6 1 (0.054%) PCI DSS
6 1 (0.054%) SEPA
System Software
1 630 (33.98%) Active Directory
2 289 (15.59%) VMware Infrastructure
3 170 (9.17%) Hyper-V
4 56 (3.02%) VMware ESX
5 50 (2.70%) Terminal Services
6 44 (2.37%) VMware ESXi
7 43 (2.32%) vSphere
8 33 (1.78%) XenApp
9 28 (1.51%) XenDesktop
10 19 (1.02%) Terminal Server
11 17 (0.92%) Microsoft App-V
12 15 (0.81%) VMware Server
13 14 (0.76%) NFS
14 11 (0.59%) BitLocker
14 11 (0.59%) VMware Workstation
14 11 (0.59%) XenServer
15 7 (0.38%) IMail Server
15 7 (0.38%) Xen
16 6 (0.32%) Oracle RAC
17 5 (0.27%) DFS Replication
Systems Management
1 44 (2.37%) SCCM
2 32 (1.73%) Backup Exec
3 24 (1.29%) McAfee ePO
4 15 (0.81%) SCOM
5 11 (0.59%) Icinga
6 10 (0.54%) NetBackup
7 9 (0.49%) Systems Management Server (SMS)
7 9 (0.49%) Tivoli Storage Manager
8 8 (0.43%) Nmap
8 8 (0.43%) Puppet
9 7 (0.38%) HP Data Protector
9 7 (0.38%) Legato
9 7 (0.38%) WSUS
10 6 (0.32%) FortiGate
10 6 (0.32%) Nessus
10 6 (0.32%) OpenView
10 6 (0.32%) Simpana
10 6 (0.32%) Tivoli
11 4 (0.22%) Ansible
12 3 (0.16%) OpenAM
Vendors
1 702 (37.86%) Microsoft
2 488 (26.32%) VMware
3 235 (12.68%) Cisco
4 185 (9.98%) Oracle
5 158 (8.52%) Citrix
6 71 (3.83%) IBM
7 70 (3.78%) HP
8 52 (2.80%) Avaya
9 44 (2.37%) NetApp
10 40 (2.16%) Juniper
11 39 (2.10%) Red Hat
12 38 (2.05%) Apple
12 38 (2.05%) Dell
13 36 (1.94%) EMC
14 34 (1.83%) CheckPoint
15 32 (1.73%) Sun
16 29 (1.56%) Salesforce.com
16 29 (1.56%) Veeam
17 25 (1.35%) Intel Security
18 21 (1.13%) TIBCO
Reading, Berkshire
Searchability
Salary: £23000 per annum + Benefits
Posted: 16 hours ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: 16 hours ago
Bristol, Avon
Rockfield
Salary: From £17,000 to £19,000 per annum
Posted: Yesterday
Taunton, Somerset
set2recruit
Salary: £19,000 per annum starting salary
Posted: Yesterday
Newmarket, Suffolk
Lorien Resourcing
Salary: £36000 - £40000 per annum + + benefits
Posted: Yesterday
South West London
Evolution Recruitment Solutions
Salary: 35,000 - 40,000 + Benefits
Posted: Yesterday
Birmingham
Bluetown Online
Posted: Yesterday
Taunton, Somerset
Southwest One
Salary: From £24,357 to £26,112 per annum
Posted: Yesterday
Telford, Shropshire
Searchability
Salary: £15000 - £18000 per annum
Posted: 2 days ago
Pontefract, West Yorkshire
EasyWebRecruitment.com
Salary: Up to £37k and car
Posted: 2 days ago
Doncaster, South Yorkshire
Doncaster Council
Salary: From £45,482 to £48,461 per annum
Posted: 2 days ago
Cheshire
Chess Telecom
Posted: 2 days ago
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £25,000 to £25,000 per annum
Posted: 2 days ago
London
Harrington Starr
Salary: £45000 - £55000 per annum + bonus, benefits + training
Posted: 2 days ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £37,000 per annum £35,000 to £37,000 Negotiable + G'Te
Posted: 2 days ago
Craigavon, County Armagh
HAYS INFORMATION TECHNOLOGY
Salary: £15000.00 - £16000.00 per annum
Posted: 3 days ago
Loughborough, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 per annum
Posted: 3 days ago
Harrow, Middlesex
Stafford-Sharp Associates
Salary: £26000 - £32000 per annum
Posted: 3 days ago
Scotland
Reed Technology
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Fareham, Hampshire
Clearwater People Solutions
Salary: £35000 - £40000 Per Annum
Posted: 3 days ago
Glasgow, Lanarkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary + benefits
Posted: 3 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £23,500 per annum Plus Benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Informatiq Consulting
Salary: £Excellent Salary + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
EasyWebRecruitment.com
Salary: £25k per annum
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £35000 - £43000 per annum + Car, Bonus, Pension,
Posted: 3 days ago
Dudley, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + Great Benefits + Company
Posted: 3 days ago
West London
1st Choice Computer Appointments Ltd
Salary: Up to £27,000 per annum
Posted: 3 days ago
Reading, Berkshire
83Zero
Salary: From £40,000 to £55,000 per annum + Excellent Company Benefits
Posted: 3 days ago
Reading, Berkshire
83Zero
Salary: From £45,000 to £55,000 per annum + Excellent Company Benefits
Posted: 3 days ago