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This section looks at the demand for the Technical Support role in IT jobs across the UK compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkTechnical Support
Location
3 months to 25 Jul 2008Same period last year
Rank189202
Rank change on same period last yearUp+13
Matching permanent IT job ads20012418
As % of all UK permanent IT job ads sampled1.056 %0.990 %
As % of the category below1.161 %1.062 %
Salaries quoted17342046
Average minimum salary£29,895£29,375
Average salary£32,030£31,514
% change on same period last year+1.63 %
Average maximum salary£34,166£33,653
UK excluding London average salary£29,801£27,977
% change on same period last year+6.51 %
IT Job Market, Job TitlesJob Titles
UK
Matching permanent IT job ads172359227702
As % of all UK permanent IT job ads sampled90.99 %93.24 %
Salaries quoted141953179626
Average minimum salary£39,075£41,050
Average salary£42,724£44,871
% change on same period last year-4.78 %
Average maximum salary£46,372£48,692
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %

Technical Support
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Demand Trend

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 25 July 2008 within the UK.

Technical Support Salary Histogram

Technical Support
Top 30 Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandUp+171929£32,108+1.05 %
LondonUp+11621£37,475-3.82 %
South EastUp+7593£31,633+2.22 %
BerkshireUp+14252£33,600+4.29 %
East of EnglandUp+23198£32,259+14.24 %
City of LondonNo change0156£42,808-7.42 %
North WestDown-22152£26,709+8.12 %
YorkshireDown-2118£27,361+16.51 %
South WestDown-11106£25,115-2.30 %
ManchesterUp+1998£25,038+2.06 %
SurreyDown-597£32,895+3.24 %
West MidlandsDown-1290£28,005+6.59 %
ReadingUp+5886£30,814-2.97 %
West YorkshireUp+2780£26,903+12.26 %
HampshireUp+3177£30,227+2.52 %
HertfordshireUp+1271£29,598+3.79 %
LeedsUp+2766£26,957+5.75 %
CambridgeshireUp+2865£26,250+12.09 %
BuckinghamshireDown-2064£27,307-3.02 %
East MidlandsDown-1256£24,958-12.18 %
OxfordshireUp+853£27,660-7.24 %
CambridgeUp+1147£26,804+14.67 %
GloucestershireDown-2945£23,347-5.66 %
MiddlesexUp+3642£32,224-5.46 %
CheshireDown-3731£30,571+13.55 %
NottinghamshireUp+1529£24,143-13.92 %
ScotlandUp+129£28,407+2.90 %
WalesUp+2228£27,054+30.90 %
BedfordshireUp+728£53,000+69.59 %
NottinghamUp+1828£24,173-16.53 %

Technical Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

12238 (49.87 %)Windows
21032 (22.99 %)SQL
31009 (22.48 %)Microsoft
4869 (19.36 %)Active Directory
5848 (18.89 %)UNIX
6785 (17.49 %)SQL Server
7723 (16.11 %)TCP/IP
8699 (15.57 %)Microsoft Certification
9682 (15.20 %)MS Exchange
10679 (15.13 %)MS Excel
11657 (14.64 %)Oracle
12605 (13.48 %)Finance
13591 (13.17 %)Windows 2000
14552 (12.30 %)Linux
15505 (11.25 %)Citrix
16479 (10.67 %)Degree
17478 (10.65 %)MS Office
18469 (10.45 %)MCSE
19459 (10.23 %)Cisco
20413 (9.202 %)Exchange Server 2003
21400 (8.913 %)Firewall
22396 (8.824 %)LAN
23392 (8.734 %)Internet
24373 (8.311 %)WAN
25351 (7.821 %)Windows XP
26337 (7.509 %)MCP
27319 (7.108 %)Windows Server 2003
28302 (6.729 %)DNS
29299 (6.662 %)Windows NT
30293 (6.529 %)Java

Technical Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

IT Job Market, Application DevelopmentApplication Development
1220 (4.902 %)HTML
2166 (3.699 %).NET
3128 (2.852 %)XML
498 (2.184 %)WebSphere
574 (1.649 %)WebServices
669 (1.537 %)ASP
761 (1.359 %)J2EE
854 (1.203 %)Middleware
937 (0.824 %)ASP.NET
1035 (0.780 %)SAP XI
1132 (0.713 %)SAP Smart Forms
1227 (0.602 %)CSS
1318 (0.401 %)SOAP
1318 (0.401 %)SAP BSP
1416 (0.357 %)COM+
1416 (0.357 %)WAP
1514 (0.312 %)WML
1514 (0.312 %).NET Framework
1612 (0.267 %)Application Packaging
1711 (0.245 %)EJB
IT Job Market, Application PlatformsApplication Platforms
1682 (15.20 %)MS Exchange
2413 (9.202 %)Exchange Server 2003
3244 (5.437 %)Exchange Server 2000
4237 (5.281 %)IIS
5136 (3.030 %)Lotus Notes
6134 (2.986 %)Apache
794 (2.094 %)Tomcat
892 (2.050 %)SharePoint
978 (1.738 %)Exchange Server 2007
1074 (1.649 %)MQSeries
1166 (1.471 %)WebLogic
1246 (1.025 %)Lotus Domino
1340 (0.891 %)Blackberry Enterprise Server
1433 (0.735 %)Exchange Server 5.5
1526 (0.579 %)BizTalk Server
1625 (0.557 %)SAS
1721 (0.468 %)JBoss
1818 (0.401 %)WebSphere Application Server
1911 (0.245 %)CMS
209 (0.201 %)SharePoint Server 2007
IT Job Market, ApplicationsApplications
1679 (15.13 %)MS Excel
2478 (10.65 %)MS Office
338 (0.847 %)MS Visio
419 (0.423 %)MS PowerPoint
59 (0.201 %)MS Project
66 (0.134 %)CATIA
75 (0.111 %)Acrobat
83 (0.067 %)InDesign
83 (0.067 %)Pro/ENGINEER
83 (0.067 %)Photoshop
92 (0.045 %)CA Clarity
101 (0.022 %)Spreadsheet
101 (0.022 %)InfoPath
101 (0.022 %)AutoCAD
101 (0.022 %)MATLAB
101 (0.022 %)PageMaker
101 (0.022 %)FrameMaker
IT Job Market, Business ApplicationsBusiness Applications
119 (0.423 %)SAP CRM
212 (0.267 %)Oracle Financials
310 (0.223 %)RMDS
310 (0.223 %)Oracle Applications
49 (0.201 %)Dynamics CRM
58 (0.178 %)Oracle BRM
67 (0.156 %)Cognos Business Intelligence
76 (0.134 %)Capstone
85 (0.111 %)Minerva
85 (0.111 %)SAP R/3
85 (0.111 %)Oracle EBS
94 (0.089 %)Teamcenter
94 (0.089 %)Navision
94 (0.089 %)HiPortfolio
94 (0.089 %)Tesseract
94 (0.089 %)assyst
94 (0.089 %)Retail-J
94 (0.089 %)Line 50
103 (0.067 %)Dynamics GP
103 (0.067 %)SoftGrid
IT Job Market, Communications & NetworkingCommunications & Networking
1723 (16.11 %)TCP/IP
2400 (8.913 %)Firewall
3396 (8.824 %)LAN
4392 (8.734 %)Internet
5373 (8.311 %)WAN
6302 (6.729 %)DNS
7272 (6.061 %)VPN
8165 (3.676 %)VoIP
9164 (3.654 %)Wireless
10158 (3.520 %)SAN
11141 (3.142 %)DHCP
1299 (2.206 %)ADSL
1393 (2.072 %)Broadband
1393 (2.072 %)ISDN
1477 (1.716 %)SMTP
1576 (1.693 %)IP Telephony
1671 (1.582 %)FTP
1751 (1.136 %)Network Security
1850 (1.114 %)VLAN
1946 (1.025 %)MPLS
IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
1785 (17.49 %)SQL Server
2160 (3.565 %)SQL Server 2000
3130 (2.897 %)SQL Server 2005
4105 (2.340 %)RDBMS
562 (1.381 %)SQL Server 7
661 (1.359 %)Datawarehouse
758 (1.292 %)DB2
854 (1.203 %)MySQL
946 (1.025 %)Crystal Reports
1045 (1.003 %)Oracle Reports
1138 (0.847 %)Oracle 9i
1237 (0.824 %)Oracle 10g
1334 (0.758 %)BusinessObjects
1431 (0.691 %)Informix
1524 (0.535 %)GIS
1621 (0.468 %)Oracle 8/8i
1717 (0.379 %)MS Access
1816 (0.357 %)TOAD
1816 (0.357 %)SQLPlus
1912 (0.267 %)InterSystems Cache
IT Job Market, Development ApplicationsDevelopment Applications
125 (0.557 %)Visual Studio
217 (0.379 %)Flash
316 (0.357 %)Oracle Forms
413 (0.290 %)MSI
510 (0.223 %)InstallShield
65 (0.111 %)Subversion
65 (0.111 %)Dreamweaver
65 (0.111 %)VisiBroker
74 (0.089 %)CruiseControl
74 (0.089 %)TestDirector
74 (0.089 %)FrontPage
83 (0.067 %)Eclipse
83 (0.067 %)Ant
92 (0.045 %)Bugzilla
101 (0.022 %)InterDev
101 (0.022 %)VSS/SourceSafe
101 (0.022 %)Oracle Developer 2000
101 (0.022 %)PowerBuilder
IT Job Market, GeneralGeneral
1605 (13.48 %)Finance
2280 (6.239 %)Telecoms
3229 (5.102 %)Banking
4215 (4.791 %)Health
5150 (3.342 %)Pensions
6130 (2.897 %)Education
7101 (2.250 %)Investment Banking
887 (1.939 %)Front Office
976 (1.693 %)Financial Institution
1072 (1.604 %)Marketing
1170 (1.560 %)Insurance
1267 (1.493 %)Retail
1350 (1.114 %)Back Office
1443 (0.958 %)Legal
1539 (0.869 %)Manufacturing
1629 (0.646 %)Publishing
1629 (0.646 %)Government
1726 (0.579 %)Electronics
1825 (0.557 %)Billing
1924 (0.535 %)Advertising
IT Job Market, MiscellaneousMiscellaneous
1199 (4.434 %)German Language
2176 (3.922 %)French Language
3125 (2.785 %)Client/Server
4124 (2.763 %)Computer Science
5102 (2.273 %)Blackberry
6101 (2.250 %)AS400
787 (1.939 %)Clustering
787 (1.939 %)Spanish Language
876 (1.693 %)Italian Language
941 (0.914 %)Replication
1037 (0.824 %)Mainframe
1135 (0.780 %)Foreign Exchange (FX)
1233 (0.735 %)Management Information System
1332 (0.713 %)Derivative
1430 (0.668 %)Portuguese Language
1528 (0.624 %)EPoS
1625 (0.557 %)Video Conferencing
1723 (0.512 %)Fat Client
1723 (0.512 %)Thin Client
1723 (0.512 %)Mathematics
IT Job Market, Operating SystemsOperating Systems
12238 (49.87 %)Windows
2848 (18.89 %)UNIX
3591 (13.17 %)Windows 2000
4552 (12.30 %)Linux
5351 (7.821 %)Windows XP
6319 (7.108 %)Windows Server 2003
7299 (6.662 %)Windows NT
8284 (6.328 %)Solaris
9115 (2.562 %)AIX
1095 (2.117 %)HPUX
1146 (1.025 %)SUSE
1236 (0.802 %)Mac OS X
1329 (0.646 %)NetWare
1422 (0.490 %)VMS
1422 (0.490 %)OpenVMS
1518 (0.401 %)OS/400
1611 (0.245 %)Symbian OS
177 (0.156 %)Windows Vista
186 (0.134 %)Tru64
186 (0.134 %)Debian
IT Job Market, Processes & MethodologiesProcesses & Methodologies
1264 (5.882 %)ITIL
2176 (3.922 %)Project Management
3126 (2.807 %)CRM
4111 (2.473 %)Service Delivery
5106 (2.362 %)Asset Management
691 (2.028 %)E-Commerce
776 (1.693 %)Business Intelligence
871 (1.582 %)Investment Management
961 (1.359 %)Service Management
1054 (1.203 %)Disaster Recovery
1152 (1.159 %)B2B
1248 (1.070 %)Change Management
1248 (1.070 %)Workflow
1346 (1.025 %)Problem Management
1444 (0.980 %)Time Management
1542 (0.936 %)Security Cleared
1640 (0.891 %)Logistics
1738 (0.847 %)Software Engineering
1837 (0.824 %)ERP
1931 (0.691 %)Performance Management
IT Job Market, Programming LanguagesProgramming Languages
11032 (22.99 %)SQL
2293 (6.529 %)Java
3228 (5.080 %)Perl
4201 (4.479 %)C
5176 (3.922 %)C++
6152 (3.387 %)VB
7148 (3.298 %)JavaScript
891 (2.028 %)Shell Script
967 (1.493 %)PHP
1054 (1.203 %)ABAP
1151 (1.136 %)C#
1243 (0.958 %)PL/SQL
1339 (0.869 %)VBA
1432 (0.713 %)SAPscript
1526 (0.579 %)VBScript
1625 (0.557 %)Transact-SQL
1625 (0.557 %)Korn
1721 (0.468 %)Delphi
1820 (0.446 %)DHTML
1918 (0.401 %)VB.NET
IT Job Market, QualificationsQualifications
1699 (15.57 %)Microsoft Certification
2479 (10.67 %)Degree
3469 (10.45 %)MCSE
4337 (7.509 %)MCP
5224 (4.991 %)Cisco Certification
6205 (4.568 %)CCNA
7142 (3.164 %)MCSA
862 (1.381 %)CCNP
951 (1.136 %)Citrix Certification
1046 (1.025 %)CCA
1137 (0.824 %)ITIL Certification
1235 (0.780 %)A+ Certification
1331 (0.691 %)Novell Certification
1428 (0.624 %)HND
1526 (0.579 %)ACDT
1526 (0.579 %)ACPT
1624 (0.535 %)Sun Certification
1721 (0.468 %)HNC
1817 (0.379 %)MOS
1916 (0.357 %)MCDST
IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
1251 (5.593 %)SLA
262 (1.381 %)QA
315 (0.334 %)COBIT
412 (0.267 %)Sarbanes-Oxley
58 (0.178 %)ISO9001
61 (0.022 %)21 CFR Part 11
61 (0.022 %)Basel II
IT Job Market, System SoftwareSystem Software
1869 (19.36 %)Active Directory
293 (2.072 %)VMware Infrastructure
368 (1.515 %)Terminal Services
456 (1.248 %)Citrix Presentation Server
548 (1.070 %)ISA Server
646 (1.025 %)NetBackup
743 (0.958 %)VMware ESX
838 (0.847 %)Backup Exec
932 (0.713 %)MetaFrame
1023 (0.512 %)Terminal Server
118 (0.178 %)Novell eDirectory
126 (0.134 %)NFS
126 (0.134 %)ProxySG
126 (0.134 %)Nmap
135 (0.111 %)Squid
135 (0.111 %)Microsoft Virtual Server
135 (0.111 %)VMware Workstation
143 (0.067 %)Oracle RAC
152 (0.045 %)BlackBerry Internet Service
152 (0.045 %)VMware Server
IT Job Market, Systems ManagementSystems Management
179 (1.760 %)Systems Management Server (SMS)
246 (1.025 %)Tivoli
342 (0.936 %)OpenView
435 (0.780 %)Tivoli Storage Manager
524 (0.535 %)MOM
619 (0.423 %)Legato
619 (0.423 %)ZENworks
716 (0.357 %)MAILsweeper
716 (0.357 %)SCOM
815 (0.334 %)EMC NetWorker
912 (0.267 %)BMC PATROL
1011 (0.245 %)Unicenter
119 (0.201 %)CONTROL-M
119 (0.201 %)ServiceCenter
128 (0.178 %)OVSD
136 (0.134 %)Norton AntiVirus
136 (0.134 %)BMC Performance Manager
136 (0.134 %)WSUS
136 (0.134 %)CiscoWorks
145 (0.111 %)OVPM
IT Job Market, VendorsVendors
11009 (22.48 %)Microsoft
2657 (14.64 %)Oracle
3505 (11.25 %)Citrix
4459 (10.23 %)Cisco
5250 (5.570 %)VMware
6199 (4.434 %)HP
7178 (3.966 %)IBM
8149 (3.320 %)Lotus
9126 (2.807 %)Sybase
10121 (2.696 %)VERITAS
11112 (2.496 %)SAP
12105 (2.340 %)Sun
1391 (2.028 %)Red Hat
1480 (1.783 %)Novell
1558 (1.292 %)Apple
1558 (1.292 %)Dell
1655 (1.225 %)Remedy
1754 (1.203 %)Intel
1850 (1.114 %)EMC
1948 (1.070 %)Reuters
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