The statistics below represent IT jobs advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Technical Support
Rank 404 356 304
Rank change year-on-year
-48 -52
Permanent jobs requiring a Technical Support 614 927 1133
As % of all permanent IT jobs located in the UK 0.68% 0.86% 1.00%
As % of the Job Titles category 0.71% 0.89% 1.04%
Number of salaries quoted 540 820 1015
Median salary £28,000 £30,000 £32,500
Median salary % change year-on-year
-6.66% -7.69%
90% offered a salary of more than £19,550 £20,480 £20,500
10% offered a salary of more than £45,000 £50,000 £45,000
UK excluding London median salary £27,000 £27,500 £30,000
% change year-on-year
-1.81% -8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86868 103583 109353
As % of all permanent IT jobs located in the UK 96.44% 96.55% 96.64%
Number of salaries quoted 72113 86403 90477
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £41,000 £40,000
% change year-on-year
+2.43% +2.50%

Technical Support
Jobs Demand Trend

The demand trend of job ads that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 7 December 2016 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 589 £28,000 -6.66% 79
South East +27 234 £27,500 -21.42% 23
London -75 126 £35,000 - 19
Berkshire +37 101 £25,000 -33.33% 7
Reading +29 79 £25,000 -37.50% 5
Yorkshire -15 72 £19,750 -19.38% 7
Surrey -10 43 £31,250 -6.71% 2
West Yorkshire +23 42 £19,750 -19.38% 4
Leeds +33 37 £19,750 -15.95% 4
South West +34 36 £27,500 +3.77% 5
Hampshire +23 31 £32,000 +28.00% 6
North West -37 30 £27,500 -8.33% 7
City of London +27 27 £37,750 -5.62% 3
West Midlands -12 26 £28,750 +13.86% 7
East of England -43 25 £28,000 +9.80% 8
East Midlands -9 24 £29,500 +20.40% 1
Bristol +35 23 £30,000 +5.26% 2
Sheffield +20 22 £18,000 -2.70% 1
South Yorkshire +12 22 £18,000 -2.70% 2
Guildford +40 20 £28,750 +3.60% 1
North East +18 17 £22,500 -10.00% 2
Tyne and Wear +11 17 £22,500 -13.46% 2
Oxfordshire +32 16 £33,750 +22.72% 1
Northampton +14 16 £29,500 +31.11%
Northamptonshire +1 16 £29,500 +15.68%
Brighton +35 15 £24,000 -4.00%
East Sussex +32 15 £24,000 -4.00%
Cambridgeshire +3 14 £32,500 +20.37% 2
Manchester -22 14 £30,000 -7.26% 4
Buckinghamshire +8 13 £30,000 -7.69% 6

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 7 December 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 671 (50.79%) Windows
2 523 (39.59%) Microsoft
3 382 (28.92%) Active Directory
4 340 (25.74%) SQL
5 333 (25.21%) Windows Server
6 293 (22.18%) MS Excel
7 271 (20.51%) VMware
8 250 (18.93%) Linux
9 225 (17.03%) ITIL
10 216 (16.35%) SQL Server
11 208 (15.75%) MS Exchange
12 180 (13.63%) Firewall
13 168 (12.72%) MS Office
14 166 (12.57%) Finance
15 164 (12.41%) Degree
16 147 (11.13%) Windows Server 2008
16 147 (11.13%) SLA
17 139 (10.52%) Windows 7
18 132 (9.99%) Cisco
19 131 (9.92%) VMware Infrastructure
20 129 (9.77%) Microsoft Certification
21 127 (9.61%) LAN
22 126 (9.54%) Windows Server 2012
23 124 (9.39%) TCP/IP
24 122 (9.24%) Cisco Certification
25 119 (9.01%) WAN
26 113 (8.55%) Telecoms
27 111 (8.40%) Analytical Skills
28 108 (8.18%) DNS
29 107 (8.10%) CCNA

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 208 (15.75%) MS Exchange
2 84 (6.36%) IIS
3 77 (5.83%) SharePoint
4 61 (4.62%) Skype for Business
5 54 (4.09%) Exchange Server 2010
6 42 (3.18%) Apache
7 41 (3.10%) Exchange Server 2013
8 40 (3.03%) WebSphere
9 34 (2.57%) WebLogic
10 33 (2.50%) Exchange Server 2007
11 30 (2.27%) Tomcat
12 21 (1.59%) JBoss
13 14 (1.06%) IBM Notes
14 9 (0.68%) Alfresco
14 9 (0.68%) Exchange Server 2003
15 7 (0.53%) CMS
16 6 (0.45%) Joomla!
16 6 (0.45%) SharePoint 2013
17 4 (0.30%) Blackberry Enterprise Server
17 4 (0.30%) WebLogic Portal
Applications
1 293 (22.18%) MS Excel
2 168 (12.72%) MS Office
3 30 (2.27%) MS PowerPoint
4 23 (1.74%) MS Visio
5 7 (0.53%) Mozilla Thunderbird
6 1 (0.076%) AutoCAD
6 1 (0.076%) MS Project
6 1 (0.076%) ProjectWise
6 1 (0.076%) Revit
6 1 (0.076%) Spreadsheet
Business Applications
1 20 (1.51%) Dynamics CRM
2 15 (1.14%) Remedy ITSM
3 7 (0.53%) Dynamics NAV
4 6 (0.45%) Dynamics AX
4 6 (0.45%) Oracle EBS R12
4 6 (0.45%) SAP Oil and Gas
5 5 (0.38%) Oracle EBS
5 5 (0.38%) RiskWrite
6 4 (0.30%) MetaTrader
6 4 (0.30%) Oracle Applications
7 2 (0.15%) Payment Gateway
7 2 (0.15%) Retail-J
7 2 (0.15%) Sage 1000
7 2 (0.15%) Sage 200
8 1 (0.076%) Line 500
8 1 (0.076%) Magento
8 1 (0.076%) Markit EDM
8 1 (0.076%) Oracle Payables
8 1 (0.076%) ResourceLink
8 1 (0.076%) thinkFolio
Cloud Services
1 94 (7.12%) Office 365
2 65 (4.92%) SaaS
3 35 (2.65%) Amazon AWS
4 19 (1.44%) Microsoft Azure
5 9 (0.68%) GitHub
6 7 (0.53%) Cloud Computing
6 7 (0.53%) G Suite
6 7 (0.53%) Mimecast
7 6 (0.45%) OneDrive
8 3 (0.23%) Yammer
9 2 (0.15%) Adobe Creative Cloud
10 1 (0.076%) Boomi
10 1 (0.076%) Dropbox
10 1 (0.076%) SuccessFactors
Communications & Networking
1 180 (13.63%) Firewall
2 127 (9.61%) LAN
3 124 (9.39%) TCP/IP
4 119 (9.01%) WAN
5 108 (8.18%) DNS
6 85 (6.43%) Internet
7 79 (5.98%) SAN
8 77 (5.83%) VoIP
9 65 (4.92%) DHCP
10 46 (3.48%) VPN
10 46 (3.48%) Wireless
11 42 (3.18%) SMTP
12 36 (2.73%) VLAN
13 34 (2.57%) Wi-Fi
14 31 (2.35%) Network Security
15 29 (2.20%) HTTP
16 28 (2.12%) Skype
17 27 (2.04%) PBX
18 21 (1.59%) LDAP
18 21 (1.59%) Unified Communications
Database & Business Intelligence
1 216 (16.35%) SQL Server
2 34 (2.57%) SQL Server 2008
3 33 (2.50%) MySQL
4 28 (2.12%) Oracle Database
5 24 (1.82%) SQL Server 2012
6 22 (1.67%) Relational Database
7 16 (1.21%) BusinessObjects
8 13 (0.98%) SQL Server 2005
9 11 (0.83%) SQL Server 2000
10 10 (0.76%) DB2
10 10 (0.76%) SQL Server Reporting Services
11 9 (0.68%) Hadoop
11 9 (0.68%) MongoDB
12 7 (0.53%) Oracle Reports
12 7 (0.53%) PostgreSQL
13 6 (0.45%) Oracle Database 11g
13 6 (0.45%) SQL Server Integration Services
14 5 (0.38%) MS Access
14 5 (0.38%) SQL Server 2014
15 4 (0.30%) Data Warehouse
Development Applications
1 16 (1.21%) JIRA
2 9 (0.68%) Oracle Forms
3 8 (0.61%) Eclipse
3 8 (0.61%) Visual Studio
4 7 (0.53%) Jenkins
5 6 (0.45%) Android Studio
6 5 (0.38%) Firebug
6 5 (0.38%) Git (software)
6 5 (0.38%) Maven
6 5 (0.38%) Subversion
6 5 (0.38%) VersionOne
7 3 (0.23%) JDeveloper
7 3 (0.23%) NCrunch
7 3 (0.23%) ReSharper
7 3 (0.23%) SQL Server Management Studio (SSMS)
7 3 (0.23%) Toad
8 2 (0.15%) NeoLoad
8 2 (0.15%) PROIV
8 2 (0.15%) Selenium
8 2 (0.15%) WebSpeed
General
1 166 (12.57%) Finance
2 113 (8.55%) Telecoms
3 41 (3.10%) Manufacturing
4 31 (2.35%) Retail
5 30 (2.27%) Banking
6 25 (1.89%) French Language
7 23 (1.74%) Spanish Language
8 21 (1.59%) German Language
8 21 (1.59%) Italian Language
8 21 (1.59%) Marketing
9 16 (1.21%) Advertising
10 11 (0.83%) Back Office
10 11 (0.83%) Dutch Language
11 10 (0.76%) Electronics
12 7 (0.53%) Automotive
12 7 (0.53%) Portuguese Language
13 6 (0.45%) Law
14 5 (0.38%) Front Office
14 5 (0.38%) Publishing
15 4 (0.30%) Legal
Libraries, Frameworks & Software Standards
1 59 (4.47%) .NET
2 41 (3.10%) Web Services
3 38 (2.88%) HTML
4 20 (1.51%) CSS
5 19 (1.44%) XML
6 17 (1.29%) Spring
7 12 (0.91%) J2EE
7 12 (0.91%) Regular Expression
8 9 (0.68%) Middleware
9 8 (0.61%) RabbitMQ
10 7 (0.53%) iBATIS
10 7 (0.53%) SOAP
11 6 (0.45%) Ajax
11 6 (0.45%) AngularJS
11 6 (0.45%) ASP.NET
11 6 (0.45%) FIX Protocol
11 6 (0.45%) JPA
11 6 (0.45%) JSON
11 6 (0.45%) RESTful
12 5 (0.38%) Ember.js
Miscellaneous
1 111 (8.40%) Analytical Skills
2 67 (5.07%) Computer Science
3 46 (3.48%) Data Centre
4 34 (2.57%) Blackberry
5 31 (2.35%) Replication
6 30 (2.27%) Enterprise Software
7 27 (2.04%) Driving Licence
8 24 (1.82%) PKI
9 22 (1.67%) Management Information System
10 21 (1.59%) Clustering
11 17 (1.29%) iPad
12 14 (1.06%) Handset
13 12 (0.91%) iPhone
14 11 (0.83%) Mathematics
14 11 (0.83%) Video Conferencing
15 10 (0.76%) PMI
16 8 (0.61%) Client/Server
16 8 (0.61%) Digital Media
16 8 (0.61%) Fintech
17 7 (0.53%) Mobile Computing
Operating Systems
1 671 (50.79%) Windows
2 333 (25.21%) Windows Server
3 250 (18.93%) Linux
4 147 (11.13%) Windows Server 2008
5 139 (10.52%) Windows 7
6 126 (9.54%) Windows Server 2012
7 101 (7.65%) Unix
8 67 (5.07%) Windows Server 2003
9 58 (4.39%) Windows 8
10 51 (3.86%) Apple iOS
10 51 (3.86%) Windows 10
11 45 (3.41%) Android
12 39 (2.95%) Windows XP
13 37 (2.80%) Mac OS X
14 23 (1.74%) Mac OS
15 16 (1.21%) AIX
15 16 (1.21%) Solaris
16 14 (1.06%) Red Hat Enterprise Linux
16 14 (1.06%) Windows Vista
17 11 (0.83%) Windows NT
Processes & Methodologies
1 225 (17.03%) ITIL
2 74 (5.60%) CRM
3 65 (4.92%) Service Management
4 60 (4.54%) Incident Management
5 56 (4.24%) Service Delivery
6 45 (3.41%) Mentoring
6 45 (3.41%) Project Management
7 43 (3.26%) Data Protection
8 37 (2.80%) Change Management
9 35 (2.65%) Problem Management
10 33 (2.50%) Presales
11 31 (2.35%) Coaching
11 31 (2.35%) Disaster Recovery
12 27 (2.04%) PRINCE2
13 25 (1.89%) Change Control
14 23 (1.74%) ERP
15 22 (1.67%) Business Continuity
15 22 (1.67%) ITSM
16 20 (1.51%) Validation
17 19 (1.44%) Migration
Programming Languages
1 340 (25.74%) SQL
2 75 (5.68%) Java
3 42 (3.18%) Python
4 38 (2.88%) C#
5 37 (2.80%) PowerShell
6 31 (2.35%) JavaScript
7 24 (1.82%) C
7 24 (1.82%) PHP
8 23 (1.74%) Perl
9 20 (1.51%) C++
10 16 (1.21%) Shell Script
11 15 (1.14%) VB
12 14 (1.06%) Bash Shell
13 13 (0.98%) PL/SQL
14 12 (0.91%) T-SQL
15 11 (0.83%) Ruby
16 9 (0.68%) VBScript
17 8 (0.61%) VBA
18 5 (0.38%) Delphi
18 5 (0.38%) Pascal
Qualifications
1 164 (12.41%) Degree
2 129 (9.77%) Microsoft Certification
3 122 (9.24%) Cisco Certification
4 107 (8.10%) CCNA
5 78 (5.90%) MCSE
6 57 (4.31%) MCP
7 35 (2.65%) MCSA
8 32 (2.42%) Security Cleared
9 30 (2.27%) VMware Certified Professional (VCP)
10 23 (1.74%) CISSP
11 22 (1.67%) MCITP
12 18 (1.36%) CCNP
12 18 (1.36%) SC Cleared
13 16 (1.21%) ITIL Foundation Certificate
14 15 (1.14%) CEH
15 14 (1.06%) CompTIA Security+
15 14 (1.06%) Security+ Certification
16 13 (0.98%) ITIL Certification
16 13 (0.98%) Network+ Certification
17 12 (0.91%) PMI Certification
Quality Assurance & Compliance
1 147 (11.13%) SLA
2 15 (1.14%) QA
3 11 (0.83%) PCI DSS
4 8 (0.61%) ISO/IEC 27001
5 7 (0.53%) HL7
6 5 (0.38%) Data Quality
6 5 (0.38%) Sarbanes-Oxley
7 4 (0.30%) DICOM
8 2 (0.15%) Disclosure Scotland
9 1 (0.076%) Basel II
9 1 (0.076%) Basel III
9 1 (0.076%) ISO 9001
9 1 (0.076%) ISO/IEC 20000
System Software
1 382 (28.92%) Active Directory
2 131 (9.92%) VMware Infrastructure
3 94 (7.12%) Hyper-V
4 25 (1.89%) vSphere
5 22 (1.67%) XenApp
6 20 (1.51%) IMail Server
7 18 (1.36%) VMware ESXi
8 17 (1.29%) Virtual Machines
9 12 (0.91%) Terminal Services
9 12 (0.91%) Virtual Desktop
10 9 (0.68%) Samba
11 8 (0.61%) VMware ESX
12 7 (0.53%) VMware Server
12 7 (0.53%) XenDesktop
12 7 (0.53%) XenServer
13 6 (0.45%) Microsoft App-V
14 4 (0.30%) BitLocker
14 4 (0.30%) Microsoft Virtual Server
14 4 (0.30%) VirtualBox
14 4 (0.30%) VMware Workstation
Systems Management
1 41 (3.10%) SCCM
2 25 (1.89%) Nagios
3 23 (1.74%) Backup Exec
4 14 (1.06%) AirWatch
4 14 (1.06%) FortiGate
4 14 (1.06%) Tivoli
5 13 (0.98%) NetBackup
6 12 (0.91%) Norton AntiVirus
7 10 (0.76%) HP Data Protector
8 9 (0.68%) Nmap
8 9 (0.68%) SCSM
8 9 (0.68%) SCVMM
8 9 (0.68%) Tivoli Storage Manager
9 7 (0.53%) Nessus
9 7 (0.53%) SCOM
10 5 (0.38%) OpenView
10 5 (0.38%) Puppet
10 5 (0.38%) WSUS
11 4 (0.30%) Control-M
11 4 (0.30%) McAfee ePO
Vendors
1 523 (39.59%) Microsoft
2 271 (20.51%) VMware
3 132 (9.99%) Cisco
4 105 (7.95%) Citrix
4 105 (7.95%) Oracle
5 68 (5.15%) HP
6 58 (4.39%) Apple
7 36 (2.73%) IBM
8 33 (2.50%) Avaya
9 31 (2.35%) Sophos
9 31 (2.35%) Veeam
10 28 (2.12%) Mitel
11 24 (1.82%) Remedy
12 22 (1.67%) Red Hat
12 22 (1.67%) Symantec
13 19 (1.44%) Juniper
14 18 (1.36%) NEC
14 18 (1.36%) Novell
15 17 (1.29%) EMC
15 17 (1.29%) NetApp
Stevenage, Hertfordshire
Understanding Recruitment
Salary: £16000 - £20000 per annum + benefits
Posted: 3 hours ago
London
Keystream Resources Limited
Salary: From £26,302 to £35,225 per annum + HCAS £3,945 - £4,483 per annum
Posted: 1 hour ago
Cambridge, Cambridgeshire
Hurren and Hope
Salary: £32k - 37k per year + Benefits package
Posted: 23 hours ago
Oxford, Oxfordshire
Senitor Associates
Posted: 2 days ago
Cowbridge, South Glamorgan
Computer Recruiter Ltd
Salary: To £20K
Posted: Yesterday
Sunderland, Tyne and Wear
Reed Technology
Salary: £20000 - £22000 per annum
Posted: 2 days ago
Manchester, Lancashire
Oscar
Salary: £30000 - £40000 per annum
Posted: 21 hours ago
Slough, Berkshire
Networkers
Salary: £33000 per annum
Posted: Yesterday
Reading, Berkshire
83Zero
Salary: From £45,000 to £60,000 per annum
Posted: 5 hours ago
Guildford, Surrey
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Bagshot, Surrey
Bluetownonline
Salary: £35000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Saxon Recruitment Solutions
Salary: £22000 - £26000 per annum
Posted: 4 days ago
London
Burns Sheehan
Salary: £24000 - £30000 per annum
Posted: 4 hours ago
London
Miller Maxwell Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
London
Miller Maxwell Ltd
Salary: From £50,000 to £70,000 per annum
Posted: 4 days ago
City, London
Premier IT
Salary: £28000 - £35000 per annum
Posted: 6 days ago
London
Searchability
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Bristol, Avon
Sanderson
Salary: £35000.00 - £40000.00 per annum
Posted: 6 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum Plus benefits
Posted: 5 days ago
Bedford, Bedfordshire
Polar Recruitment
Salary: £45000 - £55000 per annum + + Car (7K) + Bonus (c.7K) + Bens
Posted: 4 days ago
London
X4 Group
Salary: £30k - 35k per year + benefits
Posted: 5 days ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £40000 - £55000 per annum + Benefits + Bonus
Posted: Yesterday
Bexleyheath, Kent
Senitor Associates
Salary: £45000 per annum + excellent benefits
Posted: 5 days ago
Alton, Hampshire
Reed Technology
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Farnborough, Hampshire
Austin Fraser
Salary: £35000 - £40000 per annum
Posted: 5 days ago
City, London
Capita Resourcing - IT Resourcing
Salary: £35000 - £40000 per annum + Pension & Benefits
Posted: 21 hours ago
Reading, Berkshire
83Zero
Salary: From £35,000 to £55,000 per annum
Posted: 6 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £32,000 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
IT Retail People Ltd
Salary: Unspecified Good package + 28 days paid holiday
Posted: 5 days ago
Bedford, Bedfordshire
Imperative People
Salary: £45000.00 - £55000.00 per annum + Car allowance + bonus
Posted: 5 days ago