The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 281 312 270
Rank change year-on-year
+31 -42
Permanent jobs requiring a Technical Support 1133 965 1122
As % of all permanent IT jobs located in the UK 1.02% 0.89% 0.98%
As % of the Job Titles category 1.08% 0.94% 1.03%
Number of salaries quoted 1016 804 918
Average salary £32,500 £32,500 £30,500
Average salary % change year-on-year
- +6.55%
90% offered a salary of more than £21,000 £22,000 £21,500
10% offered a salary of more than £45,000 £52,500 £42,500
UK excluding London average salary £30,500 £31,500 £30,000
% change year-on-year
-3.17% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
105270 103197 109388
As % of all permanent IT jobs located in the UK 94.69% 94.68% 95.31%
Number of salaries quoted 87760 83673 94207
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,250 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 22 December 2014 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 1097 £32,500 - 99
South East +34 414 £35,000 +7.69% 37
London +26 330 £35,000 - 27
Berkshire +25 158 £37,500 - 12
East of England -6 110 £29,500 -4.83% 8
Surrey +9 97 £35,000 +34.61% 8
City of London +43 79 £36,250 +7.40% 12
Reading -6 76 £37,500 -1.31% 8
South West -8 67 £25,000 -9.09% 2
Hertfordshire +2 51 £29,500 -3.27% 1
Yorkshire -35 50 £25,000 -21.87% 12
East Midlands +42 48 £30,000 +13.20% 5
North West -7 48 £27,000 -1.81% 5
West Yorkshire -15 46 £25,000 -24.81% 9
Hampshire -24 44 £32,500 +8.33% 10
Manchester -11 38 £27,000 -1.81% 3
Leeds -8 37 £25,000 -28.57% 5
Buckinghamshire +19 35 £31,250 +38.88% 5
West Midlands -15 31 £32,500 +6.55% 3
Bracknell -11 28 £35,500 +1.42%
Cambridgeshire +3 26 £35,000 +7.69% 5
Kent +12 23 £32,500 +30.00% 1
East Sussex +3 22 £36,000 -28.00%
Brighton +5 21 £36,000 -28.00%
Bedfordshire +3 21 £22,500 -
Oxfordshire +12 20 £32,500 -7.14% 1
Wiltshire +8 20 £27,500 -19.11% 1
Cambridge +4 19 £40,000 +6.66% 4
Northamptonshire -7 19 £27,500 +5.76% 2
Maidstone - 19 £32,500 -

Technical Support
Top 30 Related IT Skills

For the 6 months to 22 December 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1278 (57.65%) Windows
2 911 (41.09%) Microsoft
3 620 (27.97%) Active Directory
4 526 (23.73%) SQL
5 502 (22.64%) VMware
6 460 (20.75%) MS Excel
7 445 (20.07%) Windows Server 2008
8 432 (19.49%) SQL Server
9 427 (19.26%) ITIL
10 399 (18.00%) MS Exchange
11 392 (17.68%) MS Office
12 384 (17.32%) Linux
13 333 (15.02%) Degree
14 331 (14.93%) Finance
15 324 (14.61%) TCP/IP
16 310 (13.98%) VMware Infrastructure
17 307 (13.85%) Firewall
18 295 (13.31%) Windows Server 2003
19 289 (13.04%) Cisco
20 282 (12.72%) Citrix
21 276 (12.45%) UNIX
22 275 (12.40%) DNS
23 264 (11.91%) Windows 7
24 228 (10.28%) Windows Server 2012
25 221 (9.97%) Microsoft Certification
26 218 (9.83%) Oracle
26 218 (9.83%) LAN
27 214 (9.65%) Analytical Skills
28 202 (9.11%) Windows XP
29 201 (9.07%) DHCP

Technical Support
Top Related IT Skills by Category

For the 6 months to 22 December 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 399 (18.00%) MS Exchange
2 174 (7.85%) IIS
3 152 (6.86%) SharePoint
4 137 (6.18%) Exchange Server 2010
5 91 (4.10%) Exchange Server 2007
6 78 (3.52%) Exchange Server 2013
7 70 (3.16%) Exchange Server 2003
8 56 (2.53%) Lync
9 40 (1.80%) Tomcat
10 36 (1.62%) Apache
11 33 (1.49%) Lotus Domino
12 28 (1.26%) Blackberry Enterprise Server
13 23 (1.04%) JBoss
14 21 (0.95%) IBM Notes
15 20 (0.90%) WebLogic
16 15 (0.68%) ColdFusion
16 15 (0.68%) WebSphere
17 13 (0.59%) SharePoint 2010
18 10 (0.45%) WorkSite
18 10 (0.45%) SAS
Applications
1 460 (20.75%) MS Excel
2 392 (17.68%) MS Office
3 30 (1.35%) MS PowerPoint
4 10 (0.45%) Acrobat
5 9 (0.41%) Photoshop
6 7 (0.32%) Spreadsheet
7 6 (0.27%) Adobe Illustrator
7 6 (0.27%) InDesign
8 5 (0.23%) MS Project
8 5 (0.23%) MS Visio
9 2 (0.090%) PrintSoft PReS
10 1 (0.045%) AutoCAD
10 1 (0.045%) S-PLUS
Business Applications
1 21 (0.95%) Oracle EBS
1 21 (0.95%) Dynamics CRM
2 20 (0.90%) Oracle EBS R12
3 16 (0.72%) Dynamics AX
4 13 (0.59%) Towers Watson Igloo
5 10 (0.45%) Oracle General Ledger
6 8 (0.36%) Oracle Payables
6 8 (0.36%) Oracle Receivables
6 8 (0.36%) Oracle Assets
7 7 (0.32%) Oracle Financials
8 6 (0.27%) Oracle Applications
8 6 (0.27%) SAP SRM
9 5 (0.23%) Remedy ITSM
9 5 (0.23%) Oracle Cash Management
9 5 (0.23%) SAP Business One
10 4 (0.18%) Oracle 11i
11 2 (0.090%) PeopleSoft HRMS
11 2 (0.090%) Agresso
11 2 (0.090%) SAP R/3
11 2 (0.090%) ResourceLink
Cloud Services
1 53 (2.39%) Office 365
2 39 (1.76%) SaaS
3 22 (0.99%) IaaS
4 17 (0.77%) PaaS
5 6 (0.27%) Cloud Computing
6 3 (0.14%) Microsoft Azure
7 2 (0.090%) Google Apps
8 1 (0.045%) Route 53
8 1 (0.045%) Amazon AWS
8 1 (0.045%) Amazon EC2
8 1 (0.045%) Amazon S3
8 1 (0.045%) IBM SmartCloud
8 1 (0.045%) ElastiCache
8 1 (0.045%) Amazon ElastiCache
Communications & Networking
1 324 (14.61%) TCP/IP
2 307 (13.85%) Firewall
3 275 (12.40%) DNS
4 218 (9.83%) LAN
5 201 (9.07%) DHCP
6 199 (8.98%) WAN
7 192 (8.66%) VPN
8 175 (7.89%) Internet
9 172 (7.76%) SAN
10 119 (5.37%) VoIP
11 62 (2.80%) VLAN
12 55 (2.48%) Wireless
13 44 (1.98%) MPLS
14 39 (1.76%) HTTP
15 37 (1.67%) Ethernet
16 36 (1.62%) SMTP
17 32 (1.44%) Broadband
18 30 (1.35%) iSCSI
18 30 (1.35%) NAS
19 29 (1.31%) PBX
Database & Business Intelligence
1 432 (19.49%) SQL Server
2 94 (4.24%) MySQL
3 79 (3.56%) SQL Server 2008
4 75 (3.38%) SQL Server 2005
5 58 (2.62%) Relational Database
6 44 (1.98%) SQL Server 2012
6 44 (1.98%) Oracle Database
7 34 (1.53%) SQL Server Reporting Services
8 32 (1.44%) RDBMS
9 24 (1.08%) Big Data
10 23 (1.04%) SQL Server 2000
10 23 (1.04%) Oracle Reports
11 20 (0.90%) Oracle Database 10g
12 17 (0.77%) DB2
13 15 (0.68%) Crystal Reports
14 14 (0.63%) MS Access
14 14 (0.63%) Data Mining
15 9 (0.41%) SQL Server Integration Services
16 8 (0.36%) Oracle Discoverer
16 8 (0.36%) PostgreSQL
Development Applications
1 23 (1.04%) Oracle Forms
2 11 (0.50%) SQL Server Management Studio (SSMS)
3 10 (0.45%) Team Foundation Server
4 6 (0.27%) Visual Studio
4 6 (0.27%) Toad
4 6 (0.27%) Dreamweaver
5 5 (0.23%) Eclipse
5 5 (0.23%) Subversion
5 5 (0.23%) JIRA
6 3 (0.14%) Maven
6 3 (0.14%) InstallShield
7 2 (0.090%) AdminStudio
7 2 (0.090%) VSS/SourceSafe
7 2 (0.090%) QuickTest Pro
7 2 (0.090%) LoadRunner
7 2 (0.090%) Git (software)
7 2 (0.090%) Jenkins
8 1 (0.045%) Hudson
8 1 (0.045%) MSBuild
8 1 (0.045%) ProC
General
1 331 (14.93%) Finance
2 112 (5.05%) Telecoms
3 99 (4.47%) French Language
4 84 (3.79%) German Language
5 55 (2.48%) Retail
5 55 (2.48%) Law
6 46 (2.07%) Banking
7 45 (2.03%) Front Office
8 41 (1.85%) Legal
8 41 (1.85%) Marketing
9 39 (1.76%) Spanish Language
10 33 (1.49%) Back Office
11 31 (1.40%) Manufacturing
12 25 (1.13%) Advertising
13 22 (0.99%) Electronics
14 20 (0.90%) Japanese Language
15 17 (0.77%) Italian Language
16 16 (0.72%) Multimedia
17 11 (0.50%) Publishing
18 10 (0.45%) Mandarin Language
Libraries, Frameworks & Software Standards
1 138 (6.22%) .NET
2 125 (5.64%) HTML
3 111 (5.01%) XML
4 57 (2.57%) CSS
5 51 (2.30%) ASP.NET
6 47 (2.12%) Web Services
7 40 (1.80%) SOAP
8 26 (1.17%) J2EE
9 19 (0.86%) COM
10 18 (0.81%) DHTML
11 16 (0.72%) JSP
12 15 (0.68%) DOM
13 14 (0.63%) jQuery
14 13 (0.59%) HTML5
14 13 (0.59%) Application Packaging
15 10 (0.45%) .NET Framework
15 10 (0.45%) Classic ASP
15 10 (0.45%) LAMP
16 8 (0.36%) Spring
16 8 (0.36%) XHTML
Miscellaneous
1 214 (9.65%) Analytical Skills
2 121 (5.46%) Computer Science
3 101 (4.56%) Blackberry
4 58 (2.62%) Clustering
5 43 (1.94%) Management Information System
6 42 (1.89%) Mathematics
7 35 (1.58%) Client/Server
8 33 (1.49%) Biometrics
9 32 (1.44%) Thin Client
9 32 (1.44%) Replication
9 32 (1.44%) Fat Client
10 31 (1.40%) Enterprise Software
11 28 (1.26%) iPhone
12 27 (1.22%) Video Conferencing
13 22 (0.99%) Social Media
14 20 (0.90%) Open Source
15 19 (0.86%) iPad
16 16 (0.72%) AS400
17 14 (0.63%) EPoS
18 12 (0.54%) Hedge funds
Operating Systems
1 1278 (57.65%) Windows
2 445 (20.07%) Windows Server 2008
3 384 (17.32%) Linux
4 295 (13.31%) Windows Server 2003
5 276 (12.45%) UNIX
6 264 (11.91%) Windows 7
7 228 (10.28%) Windows Server 2012
8 202 (9.11%) Windows XP
9 140 (6.31%) Windows 8
10 81 (3.65%) Windows Vista
11 51 (2.30%) Solaris
12 50 (2.26%) Mac OS X
13 40 (1.80%) Android
14 37 (1.67%) Red Hat Enterprise Linux
15 29 (1.31%) Apple iOS
16 27 (1.22%) AIX
17 25 (1.13%) Windows 2000 Server
18 16 (0.72%) HPUX
19 13 (0.59%) Windows 2000
20 11 (0.50%) CentOS
Processes & Methodologies
1 427 (19.26%) ITIL
2 103 (4.65%) Service Delivery
3 88 (3.97%) CRM
4 75 (3.38%) Disaster Recovery
4 75 (3.38%) Incident Management
4 75 (3.38%) Time Management
5 71 (3.20%) Service Management
6 65 (2.93%) Project Management
7 52 (2.35%) Problem Management
8 48 (2.17%) Root Cause Analysis
9 45 (2.03%) Mentoring
10 44 (1.98%) Business Intelligence
11 41 (1.85%) Line Management
12 40 (1.80%) Configuration Management
12 40 (1.80%) Migration
13 37 (1.67%) Continuous Improvement
14 35 (1.58%) Software Engineering
14 35 (1.58%) ERP
15 34 (1.53%) Kalman Filter
16 33 (1.49%) Change Management
Programming Languages
1 526 (23.73%) SQL
2 186 (8.39%) Java
3 104 (4.69%) JavaScript
4 85 (3.83%) C#
5 58 (2.62%) Python
6 54 (2.44%) PowerShell
7 50 (2.26%) VBScript
8 41 (1.85%) C++
9 35 (1.58%) T-SQL
10 33 (1.49%) PHP
10 33 (1.49%) C
11 28 (1.26%) PL/SQL
11 28 (1.26%) Shell Script
12 27 (1.22%) Perl
13 23 (1.04%) Bash Shell
14 15 (0.68%) Ruby
14 15 (0.68%) VB
15 8 (0.36%) VB.NET
16 7 (0.32%) VBA
17 4 (0.18%) ABAP
Qualifications
1 333 (15.02%) Degree
2 221 (9.97%) Microsoft Certification
3 131 (5.91%) MCSE
3 131 (5.91%) Cisco Certification
4 101 (4.56%) CCNA
5 92 (4.15%) MCP
6 85 (3.83%) MCSA
7 75 (3.38%) Security Cleared
8 55 (2.48%) MCITP
9 47 (2.12%) CCNP
10 43 (1.94%) ITIL Certification
11 42 (1.89%) A+ Certification
12 39 (1.76%) SC Cleared
13 36 (1.62%) Citrix Certification
14 35 (1.58%) CISSP
15 32 (1.44%) VMware Certified Professional (VCP)
16 31 (1.40%) CEH
17 28 (1.26%) CCA
18 22 (0.99%) Network+ Certification
18 22 (0.99%) MCTS
Quality Assurance & Compliance
1 200 (9.02%) SLA
2 32 (1.44%) QA
3 22 (0.99%) ISO/IEC 27001
4 9 (0.41%) HL7
4 9 (0.41%) Data Quality
5 8 (0.36%) ISO 9001
6 3 (0.14%) Sarbanes-Oxley
7 2 (0.090%) PCI DSS
8 1 (0.045%) Solvency II
8 1 (0.045%) ISO 14001
8 1 (0.045%) COBIT
System Software
1 620 (27.97%) Active Directory
2 310 (13.98%) VMware Infrastructure
3 151 (6.81%) Hyper-V
4 103 (4.65%) XenApp
5 78 (3.52%) vSphere
6 51 (2.30%) VMware ESX
7 50 (2.26%) XenDesktop
8 46 (2.07%) Terminal Services
9 38 (1.71%) VMware ESXi
10 28 (1.26%) XenServer
11 27 (1.22%) Microsoft App-V
12 15 (0.68%) Terminal Server
13 11 (0.50%) VMware Workstation
14 6 (0.27%) VMware Server
15 5 (0.23%) PowerHA
16 4 (0.18%) vCloud
16 4 (0.18%) Forefront TMG
16 4 (0.18%) NFS
17 3 (0.14%) Firmware
17 3 (0.14%) Nmap
Systems Management
1 78 (3.52%) SCCM
2 68 (3.07%) Backup Exec
3 37 (1.67%) Norton AntiVirus
4 34 (1.53%) SCOM
5 31 (1.40%) WSUS
6 18 (0.81%) NetBackup
7 14 (0.63%) Symantec Endpoint Protection
8 12 (0.54%) EdgeSight
9 10 (0.45%) Systems Management Server (SMS)
10 8 (0.36%) Tivoli
11 7 (0.32%) OpenView Configuration Management
11 7 (0.32%) EMC NetWorker
11 7 (0.32%) McAfee ePO
12 6 (0.27%) MOM
13 5 (0.23%) Nagios
13 5 (0.23%) Cisco CUCM
13 5 (0.23%) XenMobile
14 4 (0.18%) CiscoWorks
15 3 (0.14%) Tivoli Storage Manager
15 3 (0.14%) Control-M
Vendors
1 911 (41.09%) Microsoft
2 502 (22.64%) VMware
3 289 (13.04%) Cisco
4 282 (12.72%) Citrix
5 218 (9.83%) Oracle
6 102 (4.60%) Symantec
7 96 (4.33%) HP
8 90 (4.06%) Apple
9 60 (2.71%) Dell
10 58 (2.62%) Bloomberg
11 51 (2.30%) Juniper
12 47 (2.12%) Red Hat
13 40 (1.80%) Veeam
14 38 (1.71%) IBM
15 36 (1.62%) CheckPoint
16 35 (1.58%) Open Text
16 35 (1.58%) NetApp
17 32 (1.44%) McAfee
18 31 (1.40%) SAP
18 31 (1.40%) Sun
City, London
Calibre Search Ltd
Salary: £27000.00 per annum
Posted: 1 hour ago
Portsmouth, Hampshire
Jonothan Bosworth
Salary: £45,000 per annum plus excellent benefits
Posted: 3 hours ago
London
Information Technology Services
Salary: £37k - 42k per year
Posted: 5 hours ago
City, London
Code Red Associates
Salary: £45000 - £50000 per annum
Posted: 6 hours ago
Reading, Berkshire
Evolution Recruitment Solutions
Salary: c30 (DOE) + Private Health Insurance + Benefits
Posted: Yesterday
Richmond, Surrey
Secure Virtual
Salary: Package (Depending on Experience)
Posted: 2 days ago
Richmond, Surrey
Secure Virtual
Salary: Package (Depending on Experience)
Posted: 2 days ago
London
Digitech Resourcing Ltd
Salary: From £40,000 to £50,000 per annum £50k + benefits
Posted: 2 days ago
North West London
Blue Glue
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Harvey Nash plc
Salary: £20000 - £28000 per annum
Posted: 2 days ago
London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum
Posted: 3 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £17500 per annum + Benefits
Posted: 3 days ago
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: From £23,000 to £27,000 per annum
Posted: 3 days ago
Brentford, Middlesex
Payment Express
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Fleet, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £45000.00 per annum
Posted: 3 days ago
Berkshire
Logic Engagements Ltd
Salary: £40000 per annum + bonus, on-call allowance
Posted: 3 days ago
City, London
Senitor Associates
Salary: £27000 - £32000 per annum
Posted: 3 days ago
Edinburgh, Midlothian
Informatiq Consulting
Salary: £Competitive Salary + bonus + benefits
Posted: 3 days ago
London
Marcus Donald People
Salary: £33000 - £35000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
ENTERPRISE RECRUITMENT LTD
Salary: £38000 to £45000 per annum - Bonus,Pension,BUPA
Posted: 3 days ago