The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 341 292 338
Rank change year-on-year
-49 +46
Permanent jobs requiring a Technical Support 895 1126 850
As % of all permanent IT jobs located in the UK 0.82% 0.96% 0.78%
As % of the Job Titles category 0.87% 1.02% 0.83%
Number of salaries quoted 795 976 700
Average salary £30,000 £32,000 £32,500
Average salary % change year-on-year
-6.25% -1.53%
90% offered a salary of more than £20,500 £22,500 £22,000
10% offered a salary of more than £46,000 £50,000 £47,500
UK excluding London average salary £27,500 £30,000 £30,750
% change year-on-year
-8.33% -2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103370 110694 102634
As % of all permanent IT jobs located in the UK 94.33% 94.52% 94.35%
Number of salaries quoted 85496 90365 85012
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 30 July 2015 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 836 £31,500 -1.56% 103
South East -25 302 £32,500 -1.51% 35
London -22 239 £37,500 +7.14% 27
Berkshire -28 104 £38,500 +4.76% 17
East of England -12 95 £28,000 -13.84% 11
Surrey +15 88 £29,500 - 8
Yorkshire -12 63 £25,000 - 4
Reading +5 57 £37,500 +5.63% 13
City of London +3 56 £42,500 +17.24% 13
South West -40 44 £26,500 -1.85% 10
West Midlands +3 42 £26,250 -12.50% 3
North West -12 35 £24,500 -24.61% 5
Bedfordshire +8 33 £35,000 +27.27% 1
Wales +27 32 £27,500 +22.22% 4
North Yorkshire +20 32 £25,000 -21.87% 2
Buckinghamshire +1 31 £27,500 -8.33% 4
South Wales +23 30 £27,500 +48.64% 4
West Yorkshire -26 28 £25,000 +3.09% 2
Cambridgeshire +17 26 £28,500 -32.94% 3
Harrogate +10 26 £25,750 -19.53% 2
Oxfordshire +11 23 £27,500 +2.80% 2
Manchester +10 23 £25,375 -21.92% 4
Gloucestershire +7 22 £40,000 +14.28% 2
Leeds -1 22 £26,500 -11.66% 2
Hampshire -15 21 £25,250 +1.00% 3
Hertfordshire -34 20 £30,000 -7.69% 4
Cambridge +12 18 £37,550 -6.12% 2
Bracknell -2 17 £38,500 -0.64%
Staffordshire +16 15 £25,000 +11.11%
Cwmbran - 15 £27,500 -

Technical Support
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1113 (57.55%) Windows
2 802 (41.47%) Microsoft
3 594 (30.71%) Active Directory
4 593 (30.66%) SQL
5 491 (25.39%) VMware
6 424 (21.92%) Linux
7 418 (21.61%) MS Excel
8 381 (19.70%) SQL Server
9 376 (19.44%) ITIL
10 360 (18.61%) MS Office
11 344 (17.79%) Windows Server 2008
12 342 (17.68%) MS Exchange
13 330 (17.06%) Cisco
14 329 (17.01%) Citrix
15 317 (16.39%) VMware Infrastructure
16 264 (13.65%) Finance
17 258 (13.34%) Windows Server 2012
18 245 (12.67%) Firewall
19 241 (12.46%) UNIX
20 238 (12.31%) Degree
21 233 (12.05%) LAN
22 232 (12.00%) TCP/IP
23 231 (11.94%) Oracle
24 230 (11.89%) DNS
25 219 (11.32%) Windows Server 2003
26 217 (11.22%) WAN
27 216 (11.17%) Windows 7
28 203 (10.50%) Microsoft Certification
29 190 (9.82%) SLA
30 186 (9.62%) VPN

Technical Support
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 342 (17.68%) MS Exchange
2 140 (7.24%) IIS
3 130 (6.72%) Exchange Server 2010
4 112 (5.79%) SharePoint
5 84 (4.34%) Exchange Server 2013
6 70 (3.62%) Exchange Server 2007
7 67 (3.46%) Tomcat
8 57 (2.95%) Apache
9 46 (2.38%) Lync
10 39 (2.02%) Exchange Server 2003
11 27 (1.40%) Blackberry Enterprise Server
12 25 (1.29%) JBoss
13 23 (1.19%) WebSphere
14 21 (1.09%) SharePoint 2010
15 20 (1.03%) WebLogic
16 19 (0.98%) GlassFish
17 11 (0.57%) Node.js
18 10 (0.52%) WorkSite
19 8 (0.41%) SharePoint 2013
20 7 (0.36%) Lotus Domino
Applications
1 418 (21.61%) MS Excel
2 360 (18.61%) MS Office
3 13 (0.67%) MS PowerPoint
4 5 (0.26%) MS Visio
5 4 (0.21%) InfoPath
6 2 (0.10%) Photoshop
6 2 (0.10%) AutoCAD
7 1 (0.052%) SOLIDWORKS
7 1 (0.052%) Adobe Illustrator
7 1 (0.052%) InDesign
7 1 (0.052%) PrintSoft PReS
Business Applications
1 28 (1.45%) Dynamics CRM
2 16 (0.83%) SAP Business One
3 12 (0.62%) Remedy ITSM
4 10 (0.52%) Oracle Procure-to-Pay
4 10 (0.52%) Northgate Housing
5 6 (0.31%) Dynamics AX
5 6 (0.31%) Nortel Periphonics
6 4 (0.21%) ResourceLink
6 4 (0.21%) ACBS
7 3 (0.16%) Dynamics NAV
7 3 (0.16%) SAP Oil and Gas
8 2 (0.10%) BusinessWare
8 2 (0.10%) HiInvest
8 2 (0.10%) Decalog
8 2 (0.10%) Tridion
8 2 (0.10%) Maximo
8 2 (0.10%) LatentZero
8 2 (0.10%) Exstream
8 2 (0.10%) thinkFolio
8 2 (0.10%) Oracle EBS R12
Cloud Services
1 99 (5.12%) Office 365
2 72 (3.72%) SaaS
3 29 (1.50%) IaaS
4 27 (1.40%) Mimecast
5 21 (1.09%) Microsoft Azure
6 14 (0.72%) Amazon AWS
7 9 (0.47%) Google Analytics
8 8 (0.41%) Cloud Computing
9 7 (0.36%) Google Apps
10 6 (0.31%) Yammer
11 2 (0.10%) Google Cloud Platform
Communications & Networking
1 245 (12.67%) Firewall
2 233 (12.05%) LAN
3 232 (12.00%) TCP/IP
4 230 (11.89%) DNS
5 217 (11.22%) WAN
6 186 (9.62%) VPN
7 158 (8.17%) VoIP
8 149 (7.70%) DHCP
9 140 (7.24%) SAN
10 102 (5.27%) Internet
11 60 (3.10%) Wireless
12 59 (3.05%) Broadband
13 49 (2.53%) VLAN
14 44 (2.28%) Cisco IOS
15 38 (1.96%) NAS
15 38 (1.96%) MPLS
16 37 (1.91%) SMTP
17 34 (1.76%) Wi-Fi
18 32 (1.65%) Ethernet
19 28 (1.45%) Network Security
Database & Business Intelligence
1 381 (19.70%) SQL Server
2 85 (4.40%) SQL Server 2008
3 64 (3.31%) SQL Server 2005
4 55 (2.84%) MySQL
5 44 (2.28%) Oracle Database
6 41 (2.12%) Relational Database
7 36 (1.86%) SQL Server 2012
8 31 (1.60%) PostgreSQL
9 22 (1.14%) DB2
10 21 (1.09%) SQL Server Reporting Services
11 20 (1.03%) MS Access
12 19 (0.98%) BusinessObjects
13 18 (0.93%) RDBMS
14 17 (0.88%) SQL Server Integration Services
15 16 (0.83%) Big Data
16 12 (0.62%) Hadoop
17 10 (0.52%) MongoDB
17 10 (0.52%) Crystal Reports
18 9 (0.47%) Oracle Reports
19 8 (0.41%) Data Mining
Development Applications
1 15 (0.78%) JIRA
2 13 (0.67%) Visual Studio
3 12 (0.62%) Oracle Forms
4 8 (0.41%) Subversion
5 7 (0.36%) Jenkins
6 6 (0.31%) Team Foundation Server
6 6 (0.31%) Maven
7 5 (0.26%) Emacs
7 5 (0.26%) SQL Server Management Studio (SSMS)
8 2 (0.10%) Oracle APEX
8 2 (0.10%) Firebug
9 1 (0.052%) Toad
9 1 (0.052%) PowerBuilder
9 1 (0.052%) ClearQuest
9 1 (0.052%) LabVIEW
9 1 (0.052%) PROIV
9 1 (0.052%) WinDbg
9 1 (0.052%) SoapUI
9 1 (0.052%) FishEye
General
1 264 (13.65%) Finance
2 145 (7.50%) Telecoms
3 60 (3.10%) Retail
4 52 (2.69%) German Language
5 45 (2.33%) Legal
6 42 (2.17%) Banking
7 41 (2.12%) French Language
8 35 (1.81%) Marketing
9 32 (1.65%) Back Office
10 31 (1.60%) Law
11 26 (1.34%) Front Office
12 22 (1.14%) Electronics
13 21 (1.09%) Advertising
13 21 (1.09%) Italian Language
13 21 (1.09%) Spanish Language
14 19 (0.98%) Games
15 17 (0.88%) Manufacturing
16 13 (0.67%) Financial Institution
17 12 (0.62%) Dutch Language
18 11 (0.57%) Investment Banking
Libraries, Frameworks & Software Standards
1 145 (7.50%) .NET
2 109 (5.64%) XML
3 72 (3.72%) HTML
4 45 (2.33%) Web Services
5 31 (1.60%) ASP.NET
6 29 (1.50%) CSS
7 20 (1.03%) J2EE
8 19 (0.98%) Application Packaging
9 15 (0.78%) JSON
10 13 (0.67%) Middleware
11 11 (0.57%) FIX Protocol
11 11 (0.57%) AngularJS
12 10 (0.52%) .NET Framework
13 9 (0.47%) SOAP
14 8 (0.41%) Ajax
15 7 (0.36%) ActiveX
16 6 (0.31%) JSP
16 6 (0.31%) Servlets
17 5 (0.26%) ODBC
17 5 (0.26%) XHTML
Miscellaneous
1 166 (8.58%) Analytical Skills
2 142 (7.34%) Blackberry
3 114 (5.89%) Computer Science
4 101 (5.22%) Data Centre
5 60 (3.10%) Mathematics
5 60 (3.10%) Management Information System
6 44 (2.28%) AS400
7 39 (2.02%) iSeries
8 36 (1.86%) Client/Server
9 35 (1.81%) iPad
9 35 (1.81%) Enterprise Software
10 32 (1.65%) iPhone
11 30 (1.55%) Physics
11 30 (1.55%) Chemistry
12 25 (1.29%) Clustering
13 24 (1.24%) LPAR
14 22 (1.14%) EPoS
15 14 (0.72%) Video Conferencing
16 12 (0.62%) Foreign Exchange (FX)
16 12 (0.62%) Replication
Operating Systems
1 1113 (57.55%) Windows
2 424 (21.92%) Linux
3 344 (17.79%) Windows Server 2008
4 258 (13.34%) Windows Server 2012
5 241 (12.46%) UNIX
6 219 (11.32%) Windows Server 2003
7 216 (11.17%) Windows 7
8 143 (7.39%) Windows 8
9 105 (5.43%) Windows XP
10 78 (4.03%) Android
11 73 (3.77%) Apple iOS
12 64 (3.31%) Mac OS X
13 49 (2.53%) Red Hat Enterprise Linux
14 48 (2.48%) Solaris
15 28 (1.45%) Windows Vista
16 23 (1.19%) Windows 2000 Server
17 20 (1.03%) AIX
18 19 (0.98%) OS/400
18 19 (0.98%) CentOS
19 16 (0.83%) Ubuntu
Processes & Methodologies
1 376 (19.44%) ITIL
2 116 (6.00%) Service Delivery
3 102 (5.27%) Service Management
4 97 (5.02%) Project Management
5 90 (4.65%) CRM
6 73 (3.77%) Time Management
7 70 (3.62%) Incident Management
8 69 (3.57%) Mentoring
9 50 (2.59%) Disaster Recovery
10 47 (2.43%) Configuration Management
11 46 (2.38%) Root Cause Analysis
12 41 (2.12%) ERP
13 39 (2.02%) Software Engineering
14 37 (1.91%) Software Testing
15 36 (1.86%) Change Management
16 35 (1.81%) Workflow
17 33 (1.71%) ITSM
18 31 (1.60%) Vulnerability Management
19 30 (1.55%) High Availability
19 30 (1.55%) Coaching
Programming Languages
1 593 (30.66%) SQL
2 119 (6.15%) Java
3 68 (3.52%) JavaScript
4 67 (3.46%) PowerShell
5 55 (2.84%) Perl
6 51 (2.64%) VB
7 44 (2.28%) C
8 43 (2.22%) VB.NET
9 40 (2.07%) Python
10 39 (2.02%) C#
11 36 (1.86%) T-SQL
12 31 (1.60%) C++
13 30 (1.55%) PHP
14 28 (1.45%) VBA
15 23 (1.19%) VBScript
16 21 (1.09%) Shell Script
17 20 (1.03%) Bash Shell
18 14 (0.72%) Ruby
19 13 (0.67%) PL/SQL
20 7 (0.36%) RPG
Qualifications
1 238 (12.31%) Degree
2 203 (10.50%) Microsoft Certification
3 147 (7.60%) Cisco Certification
4 128 (6.62%) CCNA
5 112 (5.79%) MCSE
6 66 (3.41%) MCP
7 64 (3.31%) MCITP
8 56 (2.90%) MCSA
9 42 (2.17%) Security Cleared
10 40 (2.07%) CCNP
11 39 (2.02%) A+ Certification
12 36 (1.86%) SC Cleared
13 32 (1.65%) ITIL Certification
14 28 (1.45%) CISSP
14 28 (1.45%) CEH
15 24 (1.24%) VMware Certified Professional (VCP)
15 24 (1.24%) MCTS
15 24 (1.24%) ITIL Foundation Certificate
16 22 (1.14%) Citrix Certification
17 20 (1.03%) CCA
Quality Assurance & Compliance
1 190 (9.82%) SLA
2 24 (1.24%) QA
3 22 (1.14%) ISO/IEC 27001
4 7 (0.36%) COBIT
4 7 (0.36%) ISO 9001
5 5 (0.26%) Sarbanes-Oxley
6 3 (0.16%) PCI DSS
7 1 (0.052%) Data Quality
7 1 (0.052%) ISO 9000
System Software
1 594 (30.71%) Active Directory
2 317 (16.39%) VMware Infrastructure
3 178 (9.20%) Hyper-V
4 109 (5.64%) XenApp
5 74 (3.83%) vSphere
6 50 (2.59%) XenServer
7 44 (2.28%) XenDesktop
8 40 (2.07%) VMware ESX
9 37 (1.91%) VMware ESXi
10 33 (1.71%) Terminal Server
11 30 (1.55%) Terminal Services
12 17 (0.88%) Microsoft App-V
13 14 (0.72%) VMware Server
14 13 (0.67%) ISA Server
15 9 (0.47%) NFS
15 9 (0.47%) Forefront TMG
16 8 (0.41%) UAG
17 7 (0.36%) vCloud
18 6 (0.31%) Citrix Presentation Server
18 6 (0.31%) VMware Workstation
Systems Management
1 91 (4.71%) SCCM
2 44 (2.28%) SCOM
3 32 (1.65%) WSUS
4 27 (1.40%) Backup Exec
5 18 (0.93%) Norton AntiVirus
6 14 (0.72%) Nagios
7 10 (0.52%) McAfee ePO
8 9 (0.47%) Symantec Endpoint Protection
8 9 (0.47%) AirWatch
9 7 (0.36%) EdgeSight
9 7 (0.36%) Forefront Identity Manager
9 7 (0.36%) NetBackup
10 6 (0.31%) Nmap
10 6 (0.31%) Cisco IPCC
10 6 (0.31%) Tivoli
11 5 (0.26%) OpenView
11 5 (0.26%) Cobbler
11 5 (0.26%) Dollar Universe
12 4 (0.21%) Opsview
12 4 (0.21%) OpenView Configuration Management
Vendors
1 802 (41.47%) Microsoft
2 491 (25.39%) VMware
3 330 (17.06%) Cisco
4 329 (17.01%) Citrix
5 231 (11.94%) Oracle
6 128 (6.62%) Apple
7 100 (5.17%) HP
8 62 (3.21%) Red Hat
9 47 (2.43%) NetApp
10 41 (2.12%) Dell
10 41 (2.12%) Symantec
11 40 (2.07%) EMC
12 37 (1.91%) IBM
13 36 (1.86%) Avaya
14 32 (1.65%) BT
15 30 (1.55%) SAP
16 28 (1.45%) LANDesk
17 26 (1.34%) Nokia
18 25 (1.29%) Juniper
19 24 (1.24%) Sun
Bedfordshire
Imperative People
Salary: £40000.00 - £45000.00 per annum + Healthcare, Pension
Posted: 1 hour ago
Hampshire
Peopleworks
Salary: From £50,000 to £52,000 per annum £50,000 to £52,000 + Bonus (10%) Neg
Posted: 2 hours ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 6 hours ago
Woking, Surrey
Evolution Recruitment Solutions
Salary: 30,000 - 40,000 plus benefits
Posted: 6 hours ago
Reading, Berkshire
83Zero
Salary: From £35,000 to £45,000 per annum
Posted: 7 hours ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Competitive Salary & Benefits
Posted: 7 hours ago
Surrey
Lorien Resourcing
Salary: £20000 - £28000 per annum + Bonus
Posted: 8 hours ago
Chesterfield, Derbyshire
Premier IT
Salary: £25000 - £30000 per annum + benefits
Posted: 8 hours ago
Woking, Surrey
set2recruit
Salary: From £20,000 to £35,000 per annum
Posted: 8 hours ago
Birmingham, West Midlands (County)
4it Recruitment Ltd
Salary: From £25,000 to £30,000 per annum 15% shift allowance
Posted: 9 hours ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £30,000 to £40,000 per annum
Posted: 9 hours ago
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum
Posted: 9 hours ago
Reading, Berkshire
Latcom Ltd
Salary: From £30,000 to £35,000 per annum + Gd benefits
Posted: 23 hours ago
Leicester, Leicestershire
Blues Point Ltd
Salary: Up to £25,000 per annum + pension, healthcare, bonus, shift allowance,
Posted: Yesterday
London
The Bridge Ltd
Salary: Up to £43,000 per annum Up to £43K Pro Rata
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £30,000 per annum + Excellent Benefits
Posted: Yesterday
Redhill, Surrey
Blue Octopus Recruitment LLP
Salary: £21,000 per annum + Benefits
Posted: Yesterday
West London
EXCELerate
Salary: To £36,000 plus Health care, life cover & pension
Posted: Yesterday
Crawley, West Sussex
Comtecs
Salary: £57000 - £60000 Per Annum C60k + Bonus + Benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Bluetownonline
Salary: £23721 - £25446 per annum
Posted: 2 days ago