The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 282 334 260
Rank change year-on-year
+52 -74
Permanent jobs requiring a Technical Support 1102 800 1222
As % of all permanent IT jobs located in the UK 0.95% 0.74% 1.04%
As % of the Job Titles category 1.01% 0.79% 1.10%
Number of salaries quoted 905 675 1093
Average salary £31,250 £32,500 £32,250
Average salary % change year-on-year
-3.84% +0.77%
90% offered a salary of more than £22,000 £22,000 £21,500
10% offered a salary of more than £47,500 £47,050 £50,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109613 101511 111389
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.13%
Number of salaries quoted 88645 84193 95104
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 1 September 2014 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 1046 £31,500 -3.07% 148
London +57 375 £35,000 - 33
South East +56 353 £32,250 -0.76% 38
Berkshire +64 144 £36,500 +4.28% 17
City of London +75 128 £37,000 +2.77% 20
East of England +2 82 £32,500 +4.83% 18
Surrey -2 72 £29,000 -10.76% 1
South West +24 68 £27,000 -20.00% 7
Yorkshire -17 65 £24,000 -14.28% 10
West Yorkshire -4 50 £22,500 -25.00% 8
Reading 0 44 £34,000 -2.85% 6
North West -34 40 £30,000 +20.00% 11
Hertfordshire +11 38 £32,500 +4.83% 2
West Midlands +9 37 £32,000 +5.78% 3
Hampshire -2 33 £27,500 -12.69% 6
Bracknell +12 31 £37,500 +15.38%
Buckinghamshire +7 27 £30,000 - 5
Oxfordshire +12 25 £36,000 +9.09% 4
Leeds -14 24 £30,000 -3.22% 4
Manchester -22 24 £31,250 +17.92% 5
Bedfordshire -6 22 £30,000 -29.41% 4
Scotland -10 22 £22,500 -28.57% 6
Bristol +13 20 £27,500 -12.69% 1
West Sussex -8 18 £30,500 -12.85% 2
East Midlands -36 18 £28,000 +16.66% 3
Wiltshire +9 17 £26,500 -23.18% 3
Kent +10 16 £34,250 +25.68% 2
Cambridgeshire -14 16 £40,904 +51.49% 10
East Sussex -27 16 £26,000 -20.00% 2
Brighton -23 15 £26,000 -20.00% 2

Technical Support
Top 30 Related IT Skills

For the 6 months to 1 September 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1246 (56.46%) Windows
2 890 (40.33%) Microsoft
3 640 (29.00%) Active Directory
4 610 (27.64%) SQL
5 484 (21.93%) MS Excel
6 480 (21.75%) VMware
7 446 (20.21%) SQL Server
8 436 (19.76%) ITIL
9 419 (18.99%) Linux
10 403 (18.26%) MS Office
11 392 (17.76%) Windows Server 2008
12 369 (16.72%) MS Exchange
13 358 (16.22%) Finance
14 308 (13.96%) Degree
15 291 (13.19%) TCP/IP
16 277 (12.55%) UNIX
17 267 (12.10%) VMware Infrastructure
18 259 (11.74%) Windows Server 2003
19 258 (11.69%) Citrix
20 256 (11.60%) DNS
21 255 (11.55%) Oracle
21 255 (11.55%) Firewall
22 232 (10.51%) Microsoft Certification
23 229 (10.38%) SLA
24 224 (10.15%) Windows 7
25 212 (9.61%) Cisco
26 177 (8.02%) Java
27 176 (7.97%) DHCP
28 171 (7.75%) Windows XP
29 169 (7.66%) LAN

Technical Support
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 369 (16.72%) MS Exchange
2 156 (7.07%) SharePoint
3 151 (6.84%) Exchange Server 2010
4 148 (6.71%) IIS
5 87 (3.94%) Exchange Server 2007
6 66 (2.99%) Lync
7 60 (2.72%) Exchange Server 2003
8 54 (2.45%) Tomcat
9 49 (2.22%) Apache
9 49 (2.22%) Exchange Server 2013
10 46 (2.08%) Lotus Domino
11 28 (1.27%) IBM Notes
12 27 (1.22%) Blackberry Enterprise Server
13 19 (0.86%) WebSphere
14 17 (0.77%) WebLogic
15 16 (0.72%) SharePoint 2010
16 11 (0.50%) Oracle Workflow
17 10 (0.45%) Alfresco
18 9 (0.41%) SAS
19 6 (0.27%) NetWeaver
Applications
1 484 (21.93%) MS Excel
2 403 (18.26%) MS Office
3 22 (1.00%) MS PowerPoint
4 14 (0.63%) MS Visio
5 13 (0.59%) PowerPivot
6 5 (0.23%) Spreadsheet
6 5 (0.23%) AutoCAD
7 4 (0.18%) MS Project
8 2 (0.091%) Acrobat
8 2 (0.091%) Final Cut Pro
8 2 (0.091%) PrintSoft PReS
9 1 (0.045%) InfoPath
9 1 (0.045%) FreeHand
9 1 (0.045%) Photoshop
9 1 (0.045%) Adobe Illustrator
Business Applications
1 35 (1.59%) Oracle General Ledger
2 34 (1.54%) Oracle Payables
3 33 (1.50%) Oracle Receivables
4 32 (1.45%) Oracle Assets
4 32 (1.45%) Oracle Financials
5 25 (1.13%) Oracle EBS R12
6 24 (1.09%) Oracle EBS
7 21 (0.95%) Dynamics AX
8 14 (0.63%) Oracle Cash Management
9 13 (0.59%) SAP Business One
10 11 (0.50%) Dynamics CRM
10 11 (0.50%) Oracle Applications
10 11 (0.50%) Remedy ITSM
11 5 (0.23%) Oracle iProcurement
11 5 (0.23%) SunGard AvantGard
11 5 (0.23%) Oracle Subledger Accounting
11 5 (0.23%) Oracle 11i
12 4 (0.18%) Oracle HRMS
12 4 (0.18%) Oracle ERP
12 4 (0.18%) Teamcenter
Cloud Services
1 64 (2.90%) SaaS
2 48 (2.17%) Office 365
3 20 (0.91%) PaaS
4 14 (0.63%) IaaS
5 10 (0.45%) Cloud Computing
6 9 (0.41%) Microsoft Azure
7 5 (0.23%) Google Apps
8 1 (0.045%) Route 53
8 1 (0.045%) Amazon AWS
8 1 (0.045%) Amazon EC2
8 1 (0.045%) Amazon S3
8 1 (0.045%) IBM SmartCloud
8 1 (0.045%) ElastiCache
8 1 (0.045%) Amazon ElastiCache
8 1 (0.045%) Taleo
Communications & Networking
1 291 (13.19%) TCP/IP
2 256 (11.60%) DNS
3 255 (11.55%) Firewall
4 176 (7.97%) DHCP
5 169 (7.66%) LAN
6 165 (7.48%) Internet
7 161 (7.29%) SAN
8 149 (6.75%) VPN
9 135 (6.12%) WAN
10 72 (3.26%) VoIP
11 60 (2.72%) Wireless
12 51 (2.31%) LDAP
13 39 (1.77%) SSL
14 36 (1.63%) NAS
15 35 (1.59%) MPLS
16 33 (1.50%) HTTP
17 31 (1.40%) Ethernet
18 25 (1.13%) SMTP
18 25 (1.13%) Network Security
19 23 (1.04%) Cisco ASA
Database & Business Intelligence
1 446 (20.21%) SQL Server
2 80 (3.62%) SQL Server Reporting Services
3 76 (3.44%) MySQL
3 76 (3.44%) Relational Database
4 66 (2.99%) SQL Server 2008
5 52 (2.36%) SQL Server 2005
6 46 (2.08%) SQL Server 2012
7 43 (1.95%) Oracle Database
8 39 (1.77%) RDBMS
9 37 (1.68%) Big Data
10 27 (1.22%) DB2
11 20 (0.91%) Oracle Database 10g
11 20 (0.91%) Oracle Reports
11 20 (0.91%) Oracle BI Publisher
12 18 (0.82%) NoSQL
12 18 (0.82%) SQL Server 2000
13 17 (0.77%) Crystal Reports
14 12 (0.54%) OLAP
14 12 (0.54%) Oracle OLAP
14 12 (0.54%) MongoDB
Development Applications
1 20 (0.91%) Oracle Forms
2 6 (0.27%) Team Foundation Server
2 6 (0.27%) Talend Open Studio
3 5 (0.23%) Eclipse
4 4 (0.18%) QuickTest Pro
4 4 (0.18%) LoadRunner
4 4 (0.18%) Visual Studio
4 4 (0.18%) VSS/SourceSafe
4 4 (0.18%) InstallShield
4 4 (0.18%) Subversion
4 4 (0.18%) SilkTest
4 4 (0.18%) Jenkins
4 4 (0.18%) WATIR
4 4 (0.18%) Selenium
5 3 (0.14%) JIRA
5 3 (0.14%) Oracle APEX
5 3 (0.14%) Maven
5 3 (0.14%) PowerBuilder
6 2 (0.091%) AdminStudio
7 1 (0.045%) Bugzilla
General
1 358 (16.22%) Finance
2 95 (4.30%) Telecoms
3 93 (4.21%) French Language
4 76 (3.44%) German Language
5 69 (3.13%) Banking
6 56 (2.54%) Legal
7 52 (2.36%) Retail
8 47 (2.13%) Law
9 38 (1.72%) Advertising
10 33 (1.50%) Manufacturing
10 33 (1.50%) Spanish Language
11 32 (1.45%) Front Office
12 30 (1.36%) Back Office
12 30 (1.36%) Marketing
13 29 (1.31%) Electronics
14 25 (1.13%) Russian Language
15 20 (0.91%) Japanese Language
16 14 (0.63%) Games
16 14 (0.63%) Investment Banking
16 14 (0.63%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 135 (6.12%) HTML
2 132 (5.98%) .NET
3 122 (5.53%) XML
4 71 (3.22%) CSS
5 55 (2.49%) Web Services
6 45 (2.04%) ASP.NET
7 30 (1.36%) SOAP
8 22 (1.00%) J2EE
8 22 (1.00%) jQuery
9 20 (0.91%) COM
10 14 (0.63%) WSDL
11 12 (0.54%) .NET Framework
11 12 (0.54%) Classic ASP
12 10 (0.45%) XSLT
13 9 (0.41%) XHTML
13 9 (0.41%) LAMP
13 9 (0.41%) JSP
13 9 (0.41%) XSL
13 9 (0.41%) WF
14 8 (0.36%) FIX Protocol
Miscellaneous
1 108 (4.89%) Computer Science
2 61 (2.76%) Blackberry
3 50 (2.27%) Management Information System
4 48 (2.17%) Clustering
5 47 (2.13%) Mathematics
6 40 (1.81%) Enterprise Software
7 35 (1.59%) Biometrics
8 31 (1.40%) Open Source
9 27 (1.22%) AS400
10 24 (1.09%) Client/Server
10 24 (1.09%) Replication
11 23 (1.04%) Thin Client
11 23 (1.04%) Fat Client
12 20 (0.91%) iSeries
13 18 (0.82%) PKI
14 17 (0.77%) Video Conferencing
15 13 (0.59%) Data Integration
15 13 (0.59%) iPhone
16 11 (0.50%) iPad
16 11 (0.50%) CMDB
Operating Systems
1 1246 (56.46%) Windows
2 419 (18.99%) Linux
3 392 (17.76%) Windows Server 2008
4 277 (12.55%) UNIX
5 259 (11.74%) Windows Server 2003
6 224 (10.15%) Windows 7
7 171 (7.75%) Windows XP
8 156 (7.07%) Windows Server 2012
9 74 (3.35%) Windows 8
10 66 (2.99%) Solaris
11 46 (2.08%) Mac OS X
12 42 (1.90%) Windows Vista
13 38 (1.72%) Ubuntu
14 33 (1.50%) Red Hat Enterprise Linux
15 31 (1.40%) Android
16 27 (1.22%) AIX
17 26 (1.18%) CentOS
18 21 (0.95%) Debian
19 20 (0.91%) Apple iOS
20 16 (0.72%) Windows 2000 Server
Processes & Methodologies
1 436 (19.76%) ITIL
2 91 (4.12%) Service Management
3 77 (3.49%) Service Delivery
4 76 (3.44%) Disaster Recovery
5 74 (3.35%) Project Management
5 74 (3.35%) Business Intelligence
6 67 (3.04%) Time Management
7 63 (2.85%) CRM
8 60 (2.72%) Incident Management
9 57 (2.58%) Problem Management
10 52 (2.36%) Analytics
11 46 (2.08%) Change Management
12 45 (2.04%) Root Cause Analysis
13 42 (1.90%) ERP
14 41 (1.86%) ITSM
15 36 (1.63%) Configuration Management
16 35 (1.59%) Validation
17 33 (1.50%) Workflow
17 33 (1.50%) Network Management
18 29 (1.31%) Business Analytics
Programming Languages
1 610 (27.64%) SQL
2 177 (8.02%) Java
3 114 (5.17%) JavaScript
4 69 (3.13%) Python
4 69 (3.13%) PowerShell
5 62 (2.81%) PL/SQL
6 59 (2.67%) C#
7 48 (2.17%) PHP
8 38 (1.72%) Perl
9 33 (1.50%) Bash Shell
10 32 (1.45%) C++
10 32 (1.45%) C
11 30 (1.36%) T-SQL
12 28 (1.27%) Shell Script
13 24 (1.09%) VBScript
14 22 (1.00%) VB
15 20 (0.91%) VB.NET
16 7 (0.32%) Ruby
16 7 (0.32%) VBA
17 6 (0.27%) ABAP
Qualifications
1 308 (13.96%) Degree
2 232 (10.51%) Microsoft Certification
3 160 (7.25%) MCSE
4 102 (4.62%) Cisco Certification
5 91 (4.12%) MCP
6 88 (3.99%) MCITP
7 78 (3.53%) CCNA
8 74 (3.35%) Security Cleared
9 65 (2.95%) MCSA
10 42 (1.90%) ITIL Certification
11 38 (1.72%) SC Cleared
12 26 (1.18%) CCNP
13 21 (0.95%) VMware Certified Professional (VCP)
14 20 (0.91%) CISSP
15 18 (0.82%) Network+ Certification
16 16 (0.72%) A+ Certification
16 16 (0.72%) JNCIA
17 15 (0.68%) CEH
17 15 (0.68%) HNC
18 14 (0.63%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 229 (10.38%) SLA
2 29 (1.31%) QA
3 16 (0.72%) ISO/IEC 27001
4 12 (0.54%) Sarbanes-Oxley
5 8 (0.36%) HL7
6 7 (0.32%) ISO 9001
7 6 (0.27%) Data Quality
8 4 (0.18%) PCI DSS
9 2 (0.091%) COBIT
System Software
1 640 (29.00%) Active Directory
2 267 (12.10%) VMware Infrastructure
3 153 (6.93%) Hyper-V
4 71 (3.22%) XenApp
5 59 (2.67%) VMware ESX
6 58 (2.63%) vSphere
7 30 (1.36%) Terminal Services
8 25 (1.13%) Microsoft App-V
9 20 (0.91%) XenServer
10 19 (0.86%) XenDesktop
11 16 (0.72%) VMware ESXi
12 15 (0.68%) NFS
13 13 (0.59%) Citrix Presentation Server
14 11 (0.50%) Terminal Server
15 9 (0.41%) VMware Workstation
16 8 (0.36%) Squid
16 8 (0.36%) UAG
17 6 (0.27%) vCloud
18 4 (0.18%) IMail Server
18 4 (0.18%) Postfix
Systems Management
1 76 (3.44%) SCCM
2 31 (1.40%) WSUS
3 28 (1.27%) NetBackup
4 24 (1.09%) Backup Exec
5 23 (1.04%) SCOM
6 14 (0.63%) Norton AntiVirus
7 12 (0.54%) Tivoli
8 9 (0.41%) HP SIM
9 8 (0.36%) McAfee ePO
9 8 (0.36%) Tivoli Storage Manager
10 7 (0.32%) Systems Management Server (SMS)
10 7 (0.32%) Control-M
11 6 (0.27%) BMC PATROL
12 5 (0.23%) Nagios
12 5 (0.23%) Cisco CUCM
13 4 (0.18%) SolarWinds Orion
13 4 (0.18%) MOM
14 3 (0.14%) EMC Navisphere
14 3 (0.14%) EMC NetWorker
15 2 (0.091%) Cisco UCCX
Vendors
1 890 (40.33%) Microsoft
2 480 (21.75%) VMware
3 258 (11.69%) Citrix
4 255 (11.55%) Oracle
5 212 (9.61%) Cisco
6 116 (5.26%) HP
7 71 (3.22%) Apple
8 63 (2.85%) Bloomberg
9 54 (2.45%) Sun
10 52 (2.36%) Dell
11 50 (2.27%) Juniper
12 49 (2.22%) SAP
13 47 (2.13%) IBM
14 45 (2.04%) Red Hat
15 37 (1.68%) Symantec
16 35 (1.59%) NetApp
17 33 (1.50%) Reuters
18 32 (1.45%) Lotus
19 31 (1.40%) Avaya
20 27 (1.22%) CheckPoint
City, London
Capita Resourcing - IT Resourcing
Salary: £35000 - £38000 per annum + Benefits
Posted: 7 hours ago
North Yorkshire
The Bridge Ltd
Salary: Neg on Experience + On Call + Good Bens
Posted: 8 hours ago
City, London
Nexmo
Salary: Competitive
Posted: 10 hours ago
City, London
Burns Sheehan
Salary: £60000 - £70000 per annum + benefits
Posted: 10 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £26,000 per annum
Posted: 11 hours ago
High Wycombe, Buckinghamshire
Davanti Solutions
Salary: From £25,000 to £35,000 per annum
Posted: 15 hours ago
Reading, Berkshire
Coal IT Services
Salary: Unspecified Excellent Basic and Bens
Posted: 15 hours ago
City, London
TLP Consultancy Ltd.
Salary: £50000 - £55000 per annum
Posted: 15 hours ago
Norwich, Norfolk
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 16 hours ago
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 16 hours ago
Derby, Derbyshire
Oscar Associates (UK) Ltd
Salary: £28000 - £40000 per annum + Benefits
Posted: 16 hours ago
City, London
Bloomberg LP
Salary: competitive + benefits
Posted: Yesterday
Bradford, Yorkshire
Morrisons
Salary: Competitive
Posted: Yesterday
Luton, Bedfordshire
Understanding Recruitment
Salary: £18000 - £27000 per annum + bonus, pension, health, 25 d/h
Posted: Yesterday
Luton, Bedfordshire
Understanding Recruitment
Salary: £18000 - £27000 per annum + bonus,pens,health+more
Posted: Yesterday
Uxbridge, Middlesex
Parexel
Posted: Yesterday
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 3 days ago
Chester, Cheshire
Searchability.co.uk
Salary: £18000 - £22000 per annum + excellent benefits
Posted: 3 days ago
Havant, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: 3 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 3 days ago