The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 337 295 320
Rank change year-on-year
-42 +25
Permanent jobs requiring a Technical Support 911 1118 910
As % of all permanent IT jobs located in the UK 0.83% 0.95% 0.83%
As % of the Job Titles category 0.88% 1.01% 0.88%
Number of salaries quoted 818 983 752
Average salary £31,500 £32,000 £32,500
Average salary % change year-on-year
-1.56% -1.53%
90% offered a salary of more than £20,500 £22,500 £22,500
10% offered a salary of more than £47,500 £50,000 £47,500
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103340 111175 103885
As % of all permanent IT jobs located in the UK 94.44% 94.51% 94.56%
Number of salaries quoted 85358 91120 86565
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 7 July 2015 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -53 853 £32,500 - 91
South East -22 301 £33,000 -2.94% 20
London +26 279 £35,000 -2.77% 24
Berkshire -40 100 £38,500 +4.05% 9
East of England -32 85 £26,000 -20.00% 11
Surrey +14 84 £29,500 -10.60% 3
City of London +40 65 £45,000 +16.88% 11
Yorkshire -17 57 £25,000 -3.84% 9
Reading -5 51 £38,750 +4.72% 4
West Midlands -17 43 £25,000 -15.25% 9
South West -30 43 £32,500 +20.37% 7
Oxfordshire +21 34 £29,500 +15.68% 2
Wales +21 33 £27,500 +22.22%
North West -14 32 £24,500 -24.61% 6
South Wales +31 31 £27,500 +48.64%
Bedfordshire +11 30 £25,000 -9.09% 2
West Yorkshire -33 27 £25,000 -3.84% 7
North Yorkshire +21 26 £25,000 -21.25% 2
Buckinghamshire -1 24 £27,500 -12.69% 3
Hampshire -16 24 £27,750 +11.00% 2
Hertfordshire -36 23 £29,000 -10.76% 2
Gloucestershire +6 21 £40,000 +35.59% 2
Oxford +5 20 £30,000 +17.64%
Cambridgeshire +1 20 £28,500 -28.75% 5
Manchester +1 20 £26,625 -11.25% 6
Leeds -6 20 £26,750 -10.83% 6
Harrogate 0 19 £29,750 -6.29% 1
Staffordshire +19 16 £25,000 +11.11%
Cambridge +9 16 £24,500 -38.75% 5
Bracknell -4 15 £38,500 -3.75%

Technical Support
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1167 (57.74%) Windows
2 874 (43.25%) Microsoft
3 629 (31.12%) Active Directory
4 597 (29.54%) SQL
5 506 (25.04%) VMware
6 446 (22.07%) MS Excel
7 430 (21.28%) Linux
8 389 (19.25%) ITIL
9 386 (19.10%) MS Office
10 383 (18.95%) SQL Server
11 374 (18.51%) MS Exchange
12 365 (18.06%) Windows Server 2008
13 360 (17.81%) Citrix
14 356 (17.62%) Cisco
15 337 (16.67%) VMware Infrastructure
16 297 (14.70%) Finance
17 267 (13.21%) Firewall
18 261 (12.91%) UNIX
19 259 (12.82%) Degree
20 258 (12.77%) Windows Server 2012
21 253 (12.52%) TCP/IP
22 244 (12.07%) Windows Server 2003
23 236 (11.68%) Oracle
24 235 (11.63%) LAN
25 234 (11.58%) Windows 7
26 233 (11.53%) DNS
27 224 (11.08%) WAN
28 214 (10.59%) Microsoft Certification
29 200 (9.90%) VPN
30 197 (9.75%) SLA

Technical Support
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 374 (18.51%) MS Exchange
2 151 (7.47%) IIS
3 138 (6.83%) Exchange Server 2010
4 126 (6.23%) SharePoint
5 82 (4.06%) Exchange Server 2013
6 81 (4.01%) Exchange Server 2007
7 59 (2.92%) Apache
8 53 (2.62%) Tomcat
9 48 (2.38%) Lync
10 47 (2.33%) Exchange Server 2003
11 32 (1.58%) Blackberry Enterprise Server
12 29 (1.43%) JBoss
13 25 (1.24%) SharePoint 2010
14 23 (1.14%) WebSphere
15 22 (1.09%) WebLogic
16 13 (0.64%) GlassFish
17 11 (0.54%) Lotus Domino
18 10 (0.49%) WorkSite
18 10 (0.49%) SharePoint 2013
19 9 (0.45%) Node.js
Applications
1 446 (22.07%) MS Excel
2 386 (19.10%) MS Office
3 16 (0.79%) MS PowerPoint
4 4 (0.20%) Photoshop
4 4 (0.20%) MS Visio
5 3 (0.15%) InfoPath
6 2 (0.099%) AutoCAD
7 1 (0.049%) SOLIDWORKS
7 1 (0.049%) Adobe Illustrator
7 1 (0.049%) InDesign
7 1 (0.049%) Adobe After Effects
7 1 (0.049%) PrintSoft PReS
7 1 (0.049%) Final Cut Pro
Business Applications
1 27 (1.34%) Dynamics CRM
2 16 (0.79%) SAP Business One
3 11 (0.54%) Remedy ITSM
4 10 (0.49%) Oracle Procure-to-Pay
4 10 (0.49%) Northgate Housing
5 6 (0.30%) Dynamics AX
5 6 (0.30%) Nortel Periphonics
6 4 (0.20%) Dynamics NAV
6 4 (0.20%) ACBS
7 3 (0.15%) Oracle EBS R12
7 3 (0.15%) ResourceLink
8 2 (0.099%) thinkFolio
8 2 (0.099%) Towers Watson Igloo
8 2 (0.099%) Exstream
8 2 (0.099%) SAP Oil and Gas
8 2 (0.099%) BusinessWare
8 2 (0.099%) HiInvest
8 2 (0.099%) Decalog
8 2 (0.099%) Oracle EBS
8 2 (0.099%) Tridion
Cloud Services
1 97 (4.80%) Office 365
2 67 (3.32%) SaaS
3 35 (1.73%) IaaS
4 27 (1.34%) Mimecast
5 23 (1.14%) Microsoft Azure
6 13 (0.64%) Amazon AWS
7 10 (0.49%) Cloud Computing
8 9 (0.45%) Google Analytics
9 7 (0.35%) Google Apps
10 6 (0.30%) Yammer
11 2 (0.099%) Google Cloud Platform
Communications & Networking
1 267 (13.21%) Firewall
2 253 (12.52%) TCP/IP
3 235 (11.63%) LAN
4 233 (11.53%) DNS
5 224 (11.08%) WAN
6 200 (9.90%) VPN
7 175 (8.66%) VoIP
8 162 (8.02%) SAN
9 150 (7.42%) DHCP
10 119 (5.89%) Internet
11 71 (3.51%) Wireless
12 57 (2.82%) Broadband
13 48 (2.38%) Cisco IOS
14 46 (2.28%) MPLS
15 44 (2.18%) VLAN
15 44 (2.18%) NAS
16 41 (2.03%) SMTP
17 36 (1.78%) Ethernet
18 32 (1.58%) Wi-Fi
19 31 (1.53%) Network Security
Database & Business Intelligence
1 383 (18.95%) SQL Server
2 92 (4.55%) SQL Server 2008
3 67 (3.32%) SQL Server 2005
4 54 (2.67%) MySQL
5 47 (2.33%) Oracle Database
6 39 (1.93%) Relational Database
7 35 (1.73%) SQL Server 2012
8 30 (1.48%) PostgreSQL
9 25 (1.24%) MS Access
10 22 (1.09%) DB2
11 19 (0.94%) SQL Server Reporting Services
12 18 (0.89%) RDBMS
13 15 (0.74%) Big Data
14 13 (0.64%) Data Mining
14 13 (0.64%) Hadoop
15 12 (0.59%) SQL Server Integration Services
15 12 (0.59%) Crystal Reports
16 10 (0.49%) Oracle Reports
16 10 (0.49%) MongoDB
17 8 (0.40%) Oracle Database 11g
Development Applications
1 14 (0.69%) Oracle Forms
1 14 (0.69%) JIRA
2 9 (0.45%) Visual Studio
3 8 (0.40%) Subversion
3 8 (0.40%) Jenkins
4 7 (0.35%) Team Foundation Server
4 7 (0.35%) Maven
5 5 (0.25%) Emacs
6 4 (0.20%) SQL Server Management Studio (SSMS)
7 2 (0.099%) Oracle APEX
7 2 (0.099%) Firebug
7 2 (0.099%) MSBuild
8 1 (0.049%) PROIV
8 1 (0.049%) WinDbg
8 1 (0.049%) SoapUI
8 1 (0.049%) VSS/SourceSafe
8 1 (0.049%) Toad
8 1 (0.049%) HP UFT
8 1 (0.049%) LoadRunner
8 1 (0.049%) ClearQuest
General
1 297 (14.70%) Finance
2 156 (7.72%) Telecoms
3 59 (2.92%) Retail
4 54 (2.67%) German Language
5 49 (2.42%) Legal
6 43 (2.13%) Banking
7 41 (2.03%) French Language
8 38 (1.88%) Marketing
9 36 (1.78%) Back Office
10 33 (1.63%) Law
11 29 (1.43%) Front Office
12 26 (1.29%) Advertising
13 22 (1.09%) Italian Language
13 22 (1.09%) Spanish Language
14 21 (1.04%) Games
15 20 (0.99%) Manufacturing
16 19 (0.94%) Financial Institution
17 18 (0.89%) Electronics
18 13 (0.64%) Investment Banking
19 9 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 131 (6.48%) .NET
2 108 (5.34%) XML
3 75 (3.71%) HTML
4 43 (2.13%) Web Services
5 30 (1.48%) ASP.NET
6 28 (1.39%) CSS
7 23 (1.14%) J2EE
8 19 (0.94%) Application Packaging
9 14 (0.69%) JSON
10 10 (0.49%) AngularJS
10 10 (0.49%) FIX Protocol
10 10 (0.49%) Middleware
11 9 (0.45%) Ajax
12 8 (0.40%) .NET Framework
12 8 (0.40%) COM
12 8 (0.40%) SOAP
13 7 (0.35%) JSP
13 7 (0.35%) ActiveX
14 6 (0.30%) XHTML
14 6 (0.30%) Esper
Miscellaneous
1 169 (8.36%) Analytical Skills
2 154 (7.62%) Blackberry
3 122 (6.04%) Computer Science
4 115 (5.69%) Data Centre
5 52 (2.57%) Mathematics
5 52 (2.57%) Management Information System
6 48 (2.38%) AS400
7 45 (2.23%) iSeries
8 39 (1.93%) Clustering
9 37 (1.83%) iPad
10 36 (1.78%) iPhone
11 35 (1.73%) Enterprise Software
12 29 (1.43%) Client/Server
13 26 (1.29%) LPAR
13 26 (1.29%) Physics
14 25 (1.24%) Chemistry
15 20 (0.99%) EPoS
16 16 (0.79%) Video Conferencing
17 13 (0.64%) Statistics
18 12 (0.59%) PKI
Operating Systems
1 1167 (57.74%) Windows
2 430 (21.28%) Linux
3 365 (18.06%) Windows Server 2008
4 261 (12.91%) UNIX
5 258 (12.77%) Windows Server 2012
6 244 (12.07%) Windows Server 2003
7 234 (11.58%) Windows 7
8 156 (7.72%) Windows 8
9 127 (6.28%) Windows XP
10 85 (4.21%) Android
11 79 (3.91%) Apple iOS
12 75 (3.71%) Mac OS X
13 48 (2.38%) Solaris
14 46 (2.28%) Red Hat Enterprise Linux
15 34 (1.68%) Windows Vista
16 25 (1.24%) AIX
17 21 (1.04%) OS/400
18 20 (0.99%) Windows 2000 Server
19 16 (0.79%) CentOS
19 16 (0.79%) Ubuntu
Processes & Methodologies
1 389 (19.25%) ITIL
2 121 (5.99%) Service Delivery
3 113 (5.59%) Service Management
4 92 (4.55%) Project Management
5 83 (4.11%) CRM
6 77 (3.81%) Incident Management
6 77 (3.81%) Time Management
7 70 (3.46%) Mentoring
8 59 (2.92%) Disaster Recovery
9 56 (2.77%) Root Cause Analysis
10 54 (2.67%) Configuration Management
11 41 (2.03%) ERP
11 41 (2.03%) Workflow
12 36 (1.78%) Change Management
13 34 (1.68%) Change Control
14 33 (1.63%) Vulnerability Management
15 32 (1.58%) High Availability
15 32 (1.58%) Problem Management
16 30 (1.48%) Open Source
16 30 (1.48%) Software Testing
Programming Languages
1 597 (29.54%) SQL
2 112 (5.54%) Java
3 68 (3.36%) PowerShell
4 61 (3.02%) Perl
5 60 (2.97%) JavaScript
6 45 (2.23%) C
7 44 (2.18%) VB
8 43 (2.13%) C#
9 42 (2.08%) Python
10 40 (1.98%) VB.NET
11 36 (1.78%) T-SQL
11 36 (1.78%) C++
12 30 (1.48%) PHP
13 29 (1.43%) VBA
14 27 (1.34%) Shell Script
15 26 (1.29%) VBScript
16 21 (1.04%) Bash Shell
17 18 (0.89%) Ruby
18 16 (0.79%) PL/SQL
19 13 (0.64%) COBOL
Qualifications
1 259 (12.82%) Degree
2 214 (10.59%) Microsoft Certification
3 149 (7.37%) Cisco Certification
4 124 (6.14%) CCNA
5 121 (5.99%) MCSE
6 68 (3.36%) MCP
6 68 (3.36%) MCITP
7 63 (3.12%) MCSA
8 51 (2.52%) Security Cleared
9 43 (2.13%) CCNP
10 40 (1.98%) A+ Certification
10 40 (1.98%) SC Cleared
11 33 (1.63%) VMware Certified Professional (VCP)
12 30 (1.48%) CEH
12 30 (1.48%) CISSP
12 30 (1.48%) ITIL Certification
13 28 (1.39%) Citrix Certification
14 26 (1.29%) CCA
15 25 (1.24%) ITIL Foundation Certificate
16 20 (0.99%) MCTS
Quality Assurance & Compliance
1 197 (9.75%) SLA
2 26 (1.29%) QA
3 19 (0.94%) ISO/IEC 27001
4 7 (0.35%) COBIT
5 6 (0.30%) ISO 9001
6 5 (0.25%) Sarbanes-Oxley
7 2 (0.099%) PCI DSS
7 2 (0.099%) Data Quality
8 1 (0.049%) ISO 9000
System Software
1 629 (31.12%) Active Directory
2 337 (16.67%) VMware Infrastructure
3 178 (8.81%) Hyper-V
4 128 (6.33%) XenApp
5 82 (4.06%) vSphere
6 56 (2.77%) XenServer
7 54 (2.67%) XenDesktop
8 42 (2.08%) VMware ESXi
9 39 (1.93%) Terminal Server
10 36 (1.78%) Terminal Services
10 36 (1.78%) VMware ESX
11 23 (1.14%) Microsoft App-V
12 15 (0.74%) VMware Server
13 11 (0.54%) ISA Server
14 10 (0.49%) NFS
15 8 (0.40%) UAG
15 8 (0.40%) Tivoli Workload Scheduler
16 7 (0.35%) Forefront TMG
17 6 (0.30%) Citrix Presentation Server
17 6 (0.30%) vCloud
Systems Management
1 89 (4.40%) SCCM
2 44 (2.18%) SCOM
3 34 (1.68%) WSUS
4 32 (1.58%) Backup Exec
5 24 (1.19%) Norton AntiVirus
6 16 (0.79%) Nagios
7 10 (0.49%) EdgeSight
7 10 (0.49%) AirWatch
8 9 (0.45%) NetBackup
8 9 (0.45%) Symantec Endpoint Protection
9 8 (0.40%) OpenView Configuration Management
9 8 (0.40%) Tivoli
9 8 (0.40%) Opsview
10 7 (0.35%) Forefront Identity Manager
10 7 (0.35%) McAfee ePO
11 6 (0.30%) Cisco IPCC
11 6 (0.30%) Nmap
12 5 (0.25%) OpenView
12 5 (0.25%) Dollar Universe
12 5 (0.25%) Cobbler
Vendors
1 874 (43.25%) Microsoft
2 506 (25.04%) VMware
3 360 (17.81%) Citrix
4 356 (17.62%) Cisco
5 236 (11.68%) Oracle
6 130 (6.43%) Apple
7 113 (5.59%) HP
8 62 (3.07%) Red Hat
9 57 (2.82%) NetApp
10 50 (2.47%) Symantec
11 48 (2.38%) Dell
12 43 (2.13%) EMC
12 43 (2.13%) IBM
13 39 (1.93%) Avaya
14 33 (1.63%) BT
15 31 (1.53%) SAP
16 28 (1.39%) LANDesk
17 26 (1.29%) Sun
17 26 (1.29%) Juniper
17 26 (1.29%) Nokia
Berkshire
Curo Resourcing Limited
Posted: 8 hours ago
Worksop, Nottinghamshire
Informatiq Consulting
Salary: £18000 - £22000 per annum
Posted: 13 hours ago
Maidenhead, Berkshire
Candidate Source
Salary: £24,000 - £27,000 per annum basic + Benefits
Posted: 14 hours ago
Northampton, Northamptonshire
Searchability.co.uk
Posted: 14 hours ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £30000 - £35000 per annum + benefits
Posted: 19 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £30,000 per annum + Excellent Benefits
Posted: 21 hours ago
Reading, Berkshire
Salt
Salary: £40000 - £50000 per annum + Bonus and Benefits
Posted: 22 hours ago
Bristol, Avon
Evolution Recruitment Solutions
Salary: 30,000 to 40,000
Posted: 23 hours ago
Northampton, Northamptonshire
Searchability
Salary: £25000 per annum
Posted: Yesterday
Redditch, Worcestershire
NS Consultants
Salary: From £15,000 to £20,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Spring Technology
Salary: £22000.00 - £27000.00 per annum
Posted: Yesterday
Willenhall, West Midlands (County)
EasyWebRecruitment.com
Salary: £25’000 plus a company vehicle
Posted: Yesterday
Bedfordshire
Global Technology Solutions Ltd
Salary: £35000 per annum + Benefits
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: From £45,000 to £55,000 per annum + Bonus & Benefits
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: From £35,000 to £45,000 per annum + Bonus & Benefits
Posted: Yesterday
Halesworth, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £28000.00 per annum
Posted: Yesterday
London
Spring Technology
Salary: £25000.00 - £27000.00 per annum
Posted: Yesterday
South West London
Edison Hill Ltd
Salary: From £45,000 to £50,000 per annum plus benefits.
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 40k per year + fantastic training opportunities
Posted: Yesterday
West London
Deanslist Limited
Salary: From £23,000 to £26,000 per annum to £26k + bonus + training + benefit
Posted: 2 days ago