The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 287 308 246
Rank change year-on-year
+21 -62
Permanent jobs requiring a Technical Support 1053 901 1142
As % of all permanent IT jobs located in the UK 1.02% 0.86% 1.09%
As % of the Job Titles category 1.07% 0.91% 1.15%
Number of salaries quoted 915 738 958
Average salary £32,500 £30,000 £32,500
Average salary % change year-on-year
+8.33% -7.69%
90% offered a salary of more than £20,500 £21,000 £21,500
10% offered a salary of more than £50,000 £47,500 £47,500
UK excluding London average salary £31,500 £28,000 £30,250
% change year-on-year
+12.50% -7.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98061 98558 99490
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.82%
Number of salaries quoted 80635 79397 83728
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 6 March 2015 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 997 £32,500 +7.77% 106
South East +2 361 £32,500 +6.55% 32
London +37 325 £35,000 -5.40% 33
Berkshire +11 138 £38,750 +1.97% 7
Surrey +11 100 £30,500 +17.30% 9
East of England +28 89 £33,000 +32.00% 9
Yorkshire +23 81 £25,000 -16.66% 10
City of London +1 71 £42,500 +13.33% 14
Hampshire +8 66 £28,000 -5.88% 6
West Yorkshire +13 64 £25,000 -10.71% 7
Reading -7 64 £40,000 +8.10% 3
North West +2 47 £29,250 +17.00% 10
Leeds +12 45 £24,845 -17.18% 5
South West -18 36 £30,000 +15.38% 6
Manchester +12 33 £30,750 +23.00% 5
West Midlands -41 30 £32,500 +11.11% 1
East Midlands +8 28 £25,250 -46.84% 3
Essex +10 26 £50,000 +53.84%
Hertfordshire +11 25 £30,000 +30.43% 4
Bedfordshire +18 23 £33,500 +42.55% 3
Bracknell -12 22 £45,000 +12.50% 1
Buckinghamshire +8 18 £40,000 +90.47% 6
Cambridgeshire -6 16 £37,200 +35.27% 3
Guildford +13 15 £30,000 +12.14% 5
Milton Keynes +15 14 £40,000 +17.64% 4
Cambridge +4 14 £40,000 - 3
Nottinghamshire +18 12 £32,500 -
Wiltshire +17 12 £25,500 +5.15% 2
Scotland +9 12 £38,750 +49.03% 2
Wakefield -6 12 £30,000 +11.11%

Technical Support
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1296 (59.53%) Windows
2 931 (42.77%) Microsoft
3 644 (29.58%) Active Directory
4 532 (24.44%) VMware
5 521 (23.93%) SQL
6 481 (22.09%) MS Excel
7 442 (20.30%) MS Exchange
8 440 (20.21%) Windows Server 2008
9 423 (19.43%) MS Office
10 399 (18.33%) SQL Server
11 397 (18.24%) Linux
12 395 (18.14%) ITIL
13 350 (16.08%) Cisco
14 349 (16.03%) VMware Infrastructure
15 337 (15.48%) Citrix
16 325 (14.93%) TCP/IP
17 319 (14.65%) Firewall
18 312 (14.33%) Degree
19 302 (13.87%) Windows 7
19 302 (13.87%) Windows Server 2003
20 299 (13.73%) Finance
21 283 (13.00%) UNIX
22 267 (12.26%) DNS
23 256 (11.76%) LAN
24 254 (11.67%) Windows Server 2012
25 241 (11.07%) VPN
26 240 (11.02%) WAN
27 233 (10.70%) Microsoft Certification
28 230 (10.56%) Oracle
29 204 (9.37%) Windows XP

Technical Support
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 442 (20.30%) MS Exchange
2 176 (8.08%) IIS
3 168 (7.72%) SharePoint
4 142 (6.52%) Exchange Server 2010
5 90 (4.13%) Exchange Server 2013
6 89 (4.09%) Exchange Server 2007
7 69 (3.17%) Exchange Server 2003
8 64 (2.94%) Lync
9 39 (1.79%) Blackberry Enterprise Server
10 37 (1.70%) Tomcat
11 35 (1.61%) Apache
12 32 (1.47%) JBoss
13 31 (1.42%) Lotus Domino
13 31 (1.42%) SharePoint 2010
14 20 (0.92%) WebLogic
15 18 (0.83%) WebSphere
16 16 (0.73%) IBM Notes
17 15 (0.69%) MS Project Server
18 14 (0.64%) ColdFusion
18 14 (0.64%) WorkSite
Applications
1 481 (22.09%) MS Excel
2 423 (19.43%) MS Office
3 32 (1.47%) MS PowerPoint
4 11 (0.51%) Photoshop
5 7 (0.32%) Acrobat
6 6 (0.28%) Spreadsheet
6 6 (0.28%) MS Visio
6 6 (0.28%) Adobe Illustrator
6 6 (0.28%) InDesign
7 2 (0.092%) MS Project
8 1 (0.046%) Adobe After Effects
8 1 (0.046%) PrintSoft PReS
8 1 (0.046%) Final Cut Pro
8 1 (0.046%) AutoCAD
8 1 (0.046%) S-PLUS
8 1 (0.046%) InfoPath
Business Applications
1 25 (1.15%) Dynamics CRM
2 20 (0.92%) Oracle EBS
3 18 (0.83%) Oracle EBS R12
4 14 (0.64%) Towers Watson Igloo
5 13 (0.60%) Dynamics AX
6 10 (0.46%) Remedy ITSM
7 6 (0.28%) Oracle Applications
8 5 (0.23%) Oracle General Ledger
8 5 (0.23%) Oracle Receivables
9 4 (0.18%) Oracle Assets
9 4 (0.18%) Oracle Payables
9 4 (0.18%) SAP SRM
9 4 (0.18%) Nortel Periphonics
9 4 (0.18%) Oracle Financials
9 4 (0.18%) Oracle 11i
10 3 (0.14%) Maximo
10 3 (0.14%) SAP Business One
10 3 (0.14%) ResourceLink
11 2 (0.092%) Dynamics GP
11 2 (0.092%) BPCS
Cloud Services
1 76 (3.49%) Office 365
2 46 (2.11%) SaaS
3 33 (1.52%) IaaS
4 12 (0.55%) Microsoft Azure
5 7 (0.32%) Cloud Computing
6 4 (0.18%) Google Apps
6 4 (0.18%) Yammer
7 2 (0.092%) PaaS
8 1 (0.046%) Amazon AWS
Communications & Networking
1 325 (14.93%) TCP/IP
2 319 (14.65%) Firewall
3 267 (12.26%) DNS
4 256 (11.76%) LAN
5 241 (11.07%) VPN
6 240 (11.02%) WAN
7 192 (8.82%) SAN
8 181 (8.31%) DHCP
9 171 (7.85%) VoIP
10 169 (7.76%) Internet
11 84 (3.86%) Wireless
12 71 (3.26%) VLAN
13 56 (2.57%) MPLS
14 44 (2.02%) Broadband
15 42 (1.93%) SMTP
15 42 (1.93%) NAS
16 37 (1.70%) Ethernet
17 34 (1.56%) HTTP
18 33 (1.52%) Cisco IOS
19 32 (1.47%) iSCSI
Database & Business Intelligence
1 399 (18.33%) SQL Server
2 97 (4.46%) SQL Server 2008
3 89 (4.09%) MySQL
4 84 (3.86%) SQL Server 2005
5 47 (2.16%) Relational Database
6 45 (2.07%) Oracle Database
7 42 (1.93%) SQL Server 2012
8 30 (1.38%) RDBMS
9 28 (1.29%) Oracle Reports
10 24 (1.10%) DB2
11 23 (1.06%) MS Access
11 23 (1.06%) Data Mining
12 21 (0.96%) PostgreSQL
13 14 (0.64%) SQL Server Reporting Services
13 14 (0.64%) Crystal Reports
14 13 (0.60%) Big Data
15 11 (0.51%) SQL Server 2000
16 9 (0.41%) Data Warehouse
17 8 (0.37%) Oracle Discoverer
17 8 (0.37%) SQL Server Integration Services
Development Applications
1 29 (1.33%) Oracle Forms
2 11 (0.51%) SQL Server Management Studio (SSMS)
3 10 (0.46%) Toad
4 9 (0.41%) Subversion
5 7 (0.32%) Maven
5 7 (0.32%) Jenkins
6 6 (0.28%) Dreamweaver
7 5 (0.23%) Team Foundation Server
8 4 (0.18%) Eclipse
8 4 (0.18%) Visual Studio
8 4 (0.18%) JIRA
9 3 (0.14%) InstallShield
9 3 (0.14%) QuickTest Pro
9 3 (0.14%) LoadRunner
9 3 (0.14%) MSBuild
10 1 (0.046%) SilkTest
10 1 (0.046%) PROIV
10 1 (0.046%) WinDbg
10 1 (0.046%) SoapUI
10 1 (0.046%) ClearQuest
General
1 299 (13.73%) Finance
2 149 (6.84%) Telecoms
3 76 (3.49%) French Language
4 73 (3.35%) German Language
5 61 (2.80%) Retail
6 51 (2.34%) Marketing
7 46 (2.11%) Legal
8 41 (1.88%) Front Office
9 36 (1.65%) Law
10 33 (1.52%) Banking
10 33 (1.52%) Spanish Language
11 30 (1.38%) Advertising
12 25 (1.15%) Back Office
13 24 (1.10%) Manufacturing
14 21 (0.96%) Italian Language
15 19 (0.87%) Electronics
16 11 (0.51%) Financial Institution
17 8 (0.37%) Games
18 7 (0.32%) Publishing
18 7 (0.32%) Investment Banking
Libraries, Frameworks & Software Standards
1 136 (6.25%) .NET
2 115 (5.28%) HTML
3 108 (4.96%) XML
4 47 (2.16%) ASP.NET
5 38 (1.75%) CSS
6 35 (1.61%) Web Services
7 31 (1.42%) SOAP
8 25 (1.15%) J2EE
9 18 (0.83%) JSP
10 15 (0.69%) DHTML
11 14 (0.64%) DOM
12 13 (0.60%) Application Packaging
13 12 (0.55%) COM
14 11 (0.51%) FIX Protocol
14 11 (0.51%) Oracle Fusion
15 9 (0.41%) WAP
16 8 (0.37%) MAPI
16 8 (0.37%) ODBC
16 8 (0.37%) XHTML
16 8 (0.37%) Esper
Miscellaneous
1 193 (8.87%) Analytical Skills
2 136 (6.25%) Blackberry
3 119 (5.47%) Computer Science
4 69 (3.17%) Clustering
5 46 (2.11%) Client/Server
6 45 (2.07%) Enterprise Software
7 38 (1.75%) Management Information System
8 34 (1.56%) AS400
8 34 (1.56%) iPhone
9 33 (1.52%) Fat Client
9 33 (1.52%) Thin Client
10 30 (1.38%) Video Conferencing
11 28 (1.29%) iSeries
12 26 (1.19%) iPad
12 26 (1.19%) Replication
13 24 (1.10%) Mathematics
14 22 (1.01%) EPoS
15 17 (0.78%) Data Structures
15 17 (0.78%) Open Source
15 17 (0.78%) Social Media
Operating Systems
1 1296 (59.53%) Windows
2 440 (20.21%) Windows Server 2008
3 397 (18.24%) Linux
4 302 (13.87%) Windows Server 2003
4 302 (13.87%) Windows 7
5 283 (13.00%) UNIX
6 254 (11.67%) Windows Server 2012
7 204 (9.37%) Windows XP
8 190 (8.73%) Windows 8
9 80 (3.67%) Mac OS X
10 74 (3.40%) Windows Vista
11 61 (2.80%) Android
12 58 (2.66%) Apple iOS
13 55 (2.53%) Solaris
14 46 (2.11%) Red Hat Enterprise Linux
15 31 (1.42%) AIX
16 27 (1.24%) Windows 2000 Server
17 17 (0.78%) CentOS
18 16 (0.73%) HPUX
19 13 (0.60%) OS/400
Processes & Methodologies
1 395 (18.14%) ITIL
2 112 (5.14%) Service Delivery
3 95 (4.36%) CRM
4 87 (4.00%) Time Management
5 84 (3.86%) Incident Management
6 78 (3.58%) Disaster Recovery
7 73 (3.35%) Service Management
8 63 (2.89%) Project Management
9 60 (2.76%) Root Cause Analysis
10 55 (2.53%) Mentoring
11 50 (2.30%) Configuration Management
12 47 (2.16%) Kalman Filter
13 44 (2.02%) Problem Management
14 37 (1.70%) Product Management
15 35 (1.61%) Continuous Improvement
15 35 (1.61%) Change Control
15 35 (1.61%) ERP
15 35 (1.61%) Business Intelligence
15 35 (1.61%) Software Engineering
16 34 (1.56%) Release Management
Programming Languages
1 521 (23.93%) SQL
2 169 (7.76%) Java
3 90 (4.13%) C#
4 70 (3.22%) JavaScript
5 64 (2.94%) PowerShell
6 54 (2.48%) C++
7 49 (2.25%) Perl
8 48 (2.20%) Python
9 43 (1.98%) VBScript
10 37 (1.70%) Shell Script
11 34 (1.56%) C
11 34 (1.56%) PL/SQL
12 32 (1.47%) T-SQL
13 31 (1.42%) PHP
14 28 (1.29%) Ruby
15 16 (0.73%) COBOL
16 15 (0.69%) RPG
17 14 (0.64%) VB
17 14 (0.64%) Bash Shell
18 11 (0.51%) VB.NET
Qualifications
1 312 (14.33%) Degree
2 233 (10.70%) Microsoft Certification
3 140 (6.43%) MCSE
4 129 (5.93%) Cisco Certification
5 96 (4.41%) CCNA
6 88 (4.04%) MCP
7 84 (3.86%) Security Cleared
8 82 (3.77%) MCSA
9 65 (2.99%) VCP4
10 64 (2.94%) MCITP
11 50 (2.30%) CCNP
12 49 (2.25%) Citrix Certification
12 49 (2.25%) SC Cleared
13 40 (1.84%) CCA
13 40 (1.84%) VMware Certified Professional (VCP)
14 39 (1.79%) A+ Certification
15 35 (1.61%) ITIL Certification
16 31 (1.42%) MCTS
17 27 (1.24%) CISSP
18 26 (1.19%) DV Cleared
Quality Assurance & Compliance
1 158 (7.26%) SLA
2 22 (1.01%) QA
3 10 (0.46%) ISO/IEC 27001
4 8 (0.37%) ISO 9001
5 4 (0.18%) Data Quality
6 1 (0.046%) ISO 14001
System Software
1 644 (29.58%) Active Directory
2 349 (16.03%) VMware Infrastructure
3 159 (7.30%) Hyper-V
4 152 (6.98%) XenApp
5 99 (4.55%) vSphere
6 71 (3.26%) XenDesktop
7 54 (2.48%) Terminal Services
8 52 (2.39%) XenServer
9 51 (2.34%) VMware ESXi
10 34 (1.56%) Microsoft App-V
11 33 (1.52%) VMware ESX
11 33 (1.52%) Terminal Server
12 15 (0.69%) VMware Server
13 11 (0.51%) VMware Workstation
14 10 (0.46%) NFS
15 9 (0.41%) Tivoli Workload Scheduler
16 6 (0.28%) PowerHA
17 4 (0.18%) HDFS
17 4 (0.18%) Forefront TMG
18 3 (0.14%) Microsoft Virtual Server
Systems Management
1 93 (4.27%) SCCM
2 75 (3.45%) Backup Exec
3 43 (1.98%) Norton AntiVirus
4 42 (1.93%) SCOM
5 29 (1.33%) WSUS
6 19 (0.87%) EdgeSight
7 17 (0.78%) OpenView Configuration Management
8 14 (0.64%) NetBackup
8 14 (0.64%) Symantec Endpoint Protection
9 12 (0.55%) Nagios
10 11 (0.51%) Tivoli
11 9 (0.41%) Systems Management Server (SMS)
12 8 (0.37%) Opsview
13 7 (0.32%) McAfee ePO
14 6 (0.28%) EMC NetWorker
14 6 (0.28%) XenMobile
15 4 (0.18%) ZABBIX
15 4 (0.18%) WhatsUp Gold
15 4 (0.18%) SolarWinds Orion
15 4 (0.18%) Cisco IPCC
Vendors
1 931 (42.77%) Microsoft
2 532 (24.44%) VMware
3 350 (16.08%) Cisco
4 337 (15.48%) Citrix
5 230 (10.56%) Oracle
6 120 (5.51%) Apple
7 105 (4.82%) Symantec
8 95 (4.36%) HP
9 70 (3.22%) Dell
10 64 (2.94%) Red Hat
11 49 (2.25%) Veeam
12 45 (2.07%) IBM
12 45 (2.07%) NetApp
12 45 (2.07%) Juniper
13 36 (1.65%) CheckPoint
14 35 (1.61%) LANDesk
15 33 (1.52%) McAfee
15 33 (1.52%) EMC
16 31 (1.42%) Avaya
17 28 (1.29%) Sun
Reading, Berkshire
Arden Resourcing Limited
Salary: From £45,000 to £50,000 per annum + Benefits and Bonus
Posted: 1 hour ago
Reading, Berkshire
DCL Search & Selection
Salary: £40000 - £50000 per annum + Benefits
Posted: 1 hour ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £23000 - £26000 per annum + benefits
Posted: 1 hour ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £30000 - £40000 per annum + Pension, Healthcare, Profit share
Posted: 4 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £18,000 to £22,000 per annum
Posted: 5 hours ago
Hampshire
Lorien Resourcing
Salary: benefits package
Posted: 7 hours ago
Hampshire
Computer People
Salary: £24000.00 - £27000.00 per annum
Posted: 7 hours ago
London
ENTERPRISE RECRUITMENT LTD
Salary: £30000 - £40000 per annum, Benefits Flexible Work, Pension + More!
Posted: 7 hours ago
London
Spencer Rose
Salary: From £30,000 to £35,000 per annum
Posted: 8 hours ago
City, London
ComputAppoint
Salary: £50000 per annum + Excellent Benefits
Posted: 23 hours ago
Edinburgh, Midlothian
CGI
Salary: £30000 - £40000 per annum + Benefits
Posted: Yesterday
Liverpool, Merseyside
Clayton Group
Salary: £18000 - £26000 per annum
Posted: Yesterday
Somerset
Tank Recruitment
Salary: £35000 - £50000 per annum + benefits
Posted: Yesterday
Yorkshire
Vodafone
Salary: Competitive
Posted: Yesterday
Bedfordshire
Global Technology Solutions Ltd
Salary: £35000 per annum + Benefits
Posted: Yesterday
Farnborough, Hampshire
Evolution Recruitment Solutions
Salary: NEg
Posted: Yesterday
Slough, Berkshire
Global Technology Solutions Ltd
Salary: £45000 - £55000 per annum + ben
Posted: Yesterday
Warrington, Cheshire
Senitor Associates
Salary: £17000 per annum
Posted: Yesterday
St. Albans, Hertfordshire
Evolution Recruitment Solutions
Salary: 26k pro rata'd + benefits
Posted: Yesterday