The statistics below represent IT jobs advertised across the UK that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Technical Support
UK
Rank 412 324 324
Rank change year-on-year
-88 0
Permanent jobs requiring a Technical Support 556 960 1003
As % of all permanent IT jobs located in the UK 0.66% 0.96% 0.95%
As % of the Job Titles category 0.68% 1.00% 0.99%
Number of salaries quoted 490 856 888
Median salary £28,000 £30,000 £32,500
Median salary % change year-on-year
-6.66% -7.69%
90% offered a salary of more than £18,500 £21,000 £21,500
10% offered a salary of more than £45,000 £50,000 £47,500
UK excluding London median salary £27,000 £29,500 £32,500
% change year-on-year
-8.47% -9.23%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81391 96427 101725
As % of all permanent IT jobs located in the UK 96.45% 96.46% 96.70%
Number of salaries quoted 67597 80923 84638
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,999 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Technical Support
Jobs Demand Trend

The demand trend of job ads that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 20 January 2017 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -84 522 £28,000 -6.66% 74
South East -27 160 £29,000 -19.44% 21
London -71 139 £35,000 -5.40% 17
Yorkshire +5 71 £19,750 -19.38% 5
Berkshire -14 64 £30,000 -15.49% 7
West Yorkshire +27 45 £19,750 -17.70% 4
Reading -3 45 £27,500 -22.53% 6
Leeds +24 42 £19,750 -15.95% 2
East of England -9 35 £27,000 +2.85% 12
City of London +18 33 £37,500 -25.00% 5
Surrey -4 33 £27,500 -26.66% 3
East Midlands +10 30 £27,000 -32.50% 2
North West -54 27 £25,000 -16.66% 9
Northampton +36 23 £27,000 -
Northamptonshire +17 23 £27,000 -39.32%
West Midlands +6 23 £32,000 +36.17% 5
South West +7 21 £27,000 +8.00% 1
Tyne and Wear +16 18 £21,500 +10.25%
North East +14 18 £21,500 +2.38% 1
Hampshire -7 18 £22,500 -38.35% 3
Sheffield +11 17 £18,500 - 1
South Yorkshire +9 17 £18,500 - 1
Cambridgeshire -5 16 £27,500 +1.85% 7
Manchester -29 15 £27,500 -14.99% 4
Scotland +28 13 £25,000 -33.33% 2
Oxfordshire +30 12 £35,000 +27.27% 2
Guildford +30 11 £27,500 -8.33% 1
Bristol +10 10 £25,250 -8.18%
Sunderland - 10 £21,500 -
Staffordshire 0 9 £32,000 +33.33% 2

Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 20 January 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support in the job title.

1 630 (51.43%) Windows
2 471 (38.45%) Microsoft
3 366 (29.88%) Active Directory
4 308 (25.14%) Windows Server
5 298 (24.33%) SQL
6 245 (20.00%) MS Excel
7 240 (19.59%) VMware
8 229 (18.69%) Linux
9 203 (16.57%) ITIL
10 189 (15.43%) MS Exchange
11 184 (15.02%) SQL Server
12 167 (13.63%) Finance
13 157 (12.82%) Degree
14 156 (12.73%) MS Office
15 155 (12.65%) Firewall
16 138 (11.27%) Windows 7
17 128 (10.45%) SLA
18 124 (10.12%) Windows Server 2008
18 124 (10.12%) Windows Server 2012
19 122 (9.96%) DNS
20 119 (9.71%) Microsoft Certification
21 118 (9.63%) Cisco
22 116 (9.47%) Telecoms
23 114 (9.31%) VMware Infrastructure
24 112 (9.14%) Cisco Certification
25 111 (9.06%) TCP/IP
26 109 (8.90%) LAN
27 106 (8.65%) WAN
28 101 (8.24%) Unix
29 100 (8.16%) Citrix

Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 189 (15.43%) MS Exchange
2 72 (5.88%) IIS
3 63 (5.14%) Exchange Server 2010
4 53 (4.33%) SharePoint
5 50 (4.08%) Exchange Server 2013
6 39 (3.18%) Apache
7 37 (3.02%) Skype for Business
8 35 (2.86%) WebSphere
9 31 (2.53%) Tomcat
10 27 (2.20%) Exchange Server 2007
11 25 (2.04%) WebLogic
12 18 (1.47%) JBoss
13 15 (1.22%) IBM Notes
14 13 (1.06%) Alfresco
15 10 (0.82%) CMS
15 10 (0.82%) Joomla!
16 6 (0.49%) Blackberry Enterprise Server
16 6 (0.49%) SharePoint 2013
17 5 (0.41%) Site Server
18 4 (0.33%) Exchange Server 2003
Applications
1 245 (20.00%) MS Excel
2 156 (12.73%) MS Office
3 28 (2.29%) MS PowerPoint
4 25 (2.04%) MS Visio
5 7 (0.57%) Mozilla Thunderbird
6 1 (0.082%) AutoCAD
6 1 (0.082%) MS Project
6 1 (0.082%) ProjectWise
6 1 (0.082%) Revit
6 1 (0.082%) Spreadsheet
Business Applications
1 15 (1.22%) Dynamics CRM
2 10 (0.82%) RiskWrite
3 8 (0.65%) Dynamics NAV
4 6 (0.49%) SAP Oil and Gas
5 5 (0.41%) Dynamics AX
5 5 (0.41%) Remedy ITSM
6 4 (0.33%) Northgate Housing
7 3 (0.24%) Oracle EBS R12
7 3 (0.24%) Unit4 Business World
8 2 (0.16%) Loan IQ
8 2 (0.16%) MetaTrader
8 2 (0.16%) Oracle EBS
8 2 (0.16%) Retail-J
9 1 (0.082%) Magento
9 1 (0.082%) Oracle Payables
9 1 (0.082%) Oracle Receivables
9 1 (0.082%) Payment Gateway
9 1 (0.082%) Primavera
9 1 (0.082%) ResourceLink
Cloud Services
1 84 (6.86%) Office 365
2 63 (5.14%) SaaS
3 29 (2.37%) Amazon AWS
4 14 (1.14%) Microsoft Azure
5 12 (0.98%) GitHub
6 11 (0.90%) Cloud Computing
7 9 (0.73%) Mimecast
8 3 (0.24%) OneDrive
9 2 (0.16%) Adobe Creative Cloud
9 2 (0.16%) Yammer
10 1 (0.082%) Boomi
10 1 (0.082%) Dropbox
10 1 (0.082%) SuccessFactors
Communications & Networking
1 155 (12.65%) Firewall
2 122 (9.96%) DNS
3 111 (9.06%) TCP/IP
4 109 (8.90%) LAN
5 106 (8.65%) WAN
6 75 (6.12%) Internet
7 69 (5.63%) DHCP
8 62 (5.06%) SAN
9 57 (4.65%) VoIP
10 49 (4.00%) VPN
11 47 (3.84%) SMTP
12 39 (3.18%) Wireless
13 36 (2.94%) Wi-Fi
14 35 (2.86%) HTTP
15 31 (2.53%) VLAN
16 28 (2.29%) Network Security
17 24 (1.96%) LDAP
17 24 (1.96%) Skype
18 22 (1.80%) FTP
19 18 (1.47%) SSL
Database & Business Intelligence
1 184 (15.02%) SQL Server
2 29 (2.37%) SQL Server 2008
3 27 (2.20%) MySQL
4 20 (1.63%) SQL Server 2012
5 19 (1.55%) Relational Database
6 17 (1.39%) Oracle Database
7 13 (1.06%) MongoDB
8 12 (0.98%) BusinessObjects
9 11 (0.90%) MS Access
9 11 (0.90%) SQL Server 2000
9 11 (0.90%) SQL Server 2005
10 9 (0.73%) Hadoop
11 8 (0.65%) DB2
12 7 (0.57%) SQL Server Reporting Services
13 5 (0.41%) Oracle Reports
13 5 (0.41%) PostgreSQL
13 5 (0.41%) SQL Server Integration Services
14 4 (0.33%) Big Data
14 4 (0.33%) Crystal Reports
14 4 (0.33%) Oracle Database 11g
Development Applications
1 19 (1.55%) JIRA
2 15 (1.22%) Eclipse
3 11 (0.90%) Jenkins
3 11 (0.90%) Maven
4 10 (0.82%) Oracle Forms
4 10 (0.82%) VersionOne
5 9 (0.73%) Subversion
5 9 (0.73%) Visual Studio
6 8 (0.65%) Firebug
7 6 (0.49%) Android Studio
7 6 (0.49%) MSI
8 5 (0.41%) Git (software)
9 4 (0.33%) NetBeans
10 3 (0.24%) NCrunch
10 3 (0.24%) ReSharper
10 3 (0.24%) SQL Server Management Studio (SSMS)
11 2 (0.16%) NeoLoad
11 2 (0.16%) PROIV
11 2 (0.16%) Selenium
11 2 (0.16%) WebSpeed
General
1 167 (13.63%) Finance
2 116 (9.47%) Telecoms
3 50 (4.08%) Manufacturing
4 40 (3.27%) Banking
5 29 (2.37%) Retail
6 27 (2.20%) French Language
7 24 (1.96%) Spanish Language
8 22 (1.80%) Italian Language
8 22 (1.80%) Marketing
9 20 (1.63%) German Language
10 12 (0.98%) Advertising
11 11 (0.90%) Dutch Language
12 10 (0.82%) Back Office
12 10 (0.82%) Electronics
13 9 (0.73%) Law
14 7 (0.57%) Portuguese Language
15 6 (0.49%) Automotive
16 5 (0.41%) Legal
16 5 (0.41%) Publishing
17 4 (0.33%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 48 (3.92%) .NET
1 48 (3.92%) Web Services
2 41 (3.35%) HTML
3 29 (2.37%) XML
4 22 (1.80%) Spring
5 21 (1.71%) CSS
6 11 (0.90%) SOAP
7 10 (0.82%) Ajax
7 10 (0.82%) AngularJS
7 10 (0.82%) Middleware
7 10 (0.82%) Regular Expression
8 9 (0.73%) Backbone.js
8 9 (0.73%) Dojo
8 9 (0.73%) Ember.js
8 9 (0.73%) Hibernate
8 9 (0.73%) JPA
8 9 (0.73%) React
8 9 (0.73%) RESTful
8 9 (0.73%) Spring MVC
8 9 (0.73%) Spring Web Flow
Miscellaneous
1 92 (7.51%) Analytical Skills
2 67 (5.47%) Computer Science
3 48 (3.92%) Data Centre
4 30 (2.45%) Enterprise Software
5 26 (2.12%) Management Information System
6 21 (1.71%) Replication
7 18 (1.47%) Blackberry
7 18 (1.47%) Driving Licence
7 18 (1.47%) PKI
8 15 (1.22%) Clustering
9 12 (0.98%) Fintech
9 12 (0.98%) iSeries
10 11 (0.90%) Handset
10 11 (0.90%) Video Conferencing
11 10 (0.82%) Digital Media
12 9 (0.73%) EPoS
12 9 (0.73%) Fat Client
12 9 (0.73%) Mathematics
12 9 (0.73%) Thin Client
13 8 (0.65%) PMI
Operating Systems
1 630 (51.43%) Windows
2 308 (25.14%) Windows Server
3 229 (18.69%) Linux
4 138 (11.27%) Windows 7
5 124 (10.12%) Windows Server 2008
5 124 (10.12%) Windows Server 2012
6 101 (8.24%) Unix
7 57 (4.65%) Windows 8
8 53 (4.33%) Windows 10
8 53 (4.33%) Windows Server 2003
9 44 (3.59%) Apple iOS
10 38 (3.10%) Windows XP
11 37 (3.02%) Android
12 27 (2.20%) Mac OS X
13 21 (1.71%) Mac OS
14 13 (1.06%) Red Hat Enterprise Linux
14 13 (1.06%) Windows Vista
15 12 (0.98%) Solaris
16 11 (0.90%) AIX
16 11 (0.90%) Windows NT
Processes & Methodologies
1 203 (16.57%) ITIL
2 63 (5.14%) Service Management
3 60 (4.90%) CRM
4 57 (4.65%) Service Delivery
5 55 (4.49%) Incident Management
6 46 (3.76%) Mentoring
7 43 (3.51%) Data Protection
8 34 (2.78%) Problem Management
9 33 (2.69%) Change Management
10 32 (2.61%) Project Management
11 29 (2.37%) Disaster Recovery
12 27 (2.20%) Presales
13 24 (1.96%) Trend Analysis
14 23 (1.88%) B2B
14 23 (1.88%) ERP
15 22 (1.80%) Change Control
15 22 (1.80%) Coaching
15 22 (1.80%) PRINCE2
16 20 (1.63%) Open Source
17 19 (1.55%) Performance Management
Programming Languages
1 298 (24.33%) SQL
2 66 (5.39%) Java
3 36 (2.94%) C#
3 36 (2.94%) Python
4 34 (2.78%) JavaScript
5 29 (2.37%) PHP
6 25 (2.04%) PowerShell
7 24 (1.96%) Perl
8 16 (1.31%) Bash Shell
8 16 (1.31%) C
8 16 (1.31%) C++
9 13 (1.06%) Ruby
9 13 (1.06%) VB
10 12 (0.98%) T-SQL
11 10 (0.82%) VBA
12 9 (0.73%) Delphi
12 9 (0.73%) Pascal
13 8 (0.65%) PL/SQL
14 7 (0.57%) Shell Script
15 4 (0.33%) VBScript
Qualifications
1 157 (12.82%) Degree
2 119 (9.71%) Microsoft Certification
3 112 (9.14%) Cisco Certification
4 89 (7.27%) CCNA
5 76 (6.20%) MCSE
6 44 (3.59%) MCP
7 28 (2.29%) MCSA
7 28 (2.29%) Security Cleared
7 28 (2.29%) VMware Certified Professional (VCP)
8 21 (1.71%) CISSP
9 18 (1.47%) CCNP
10 17 (1.39%) SC Cleared
11 16 (1.31%) MCITP
12 14 (1.14%) CompTIA Security+
12 14 (1.14%) Security+ Certification
13 13 (1.06%) CEH
13 13 (1.06%) ITIL Certification
13 13 (1.06%) ITIL Foundation Certificate
14 12 (0.98%) Network+ Certification
15 9 (0.73%) PRINCE2 Certification
Quality Assurance & Compliance
1 128 (10.45%) SLA
2 15 (1.22%) QA
3 10 (0.82%) PCI DSS
4 9 (0.73%) ISO/IEC 27001
5 6 (0.49%) Sarbanes-Oxley
6 5 (0.41%) HL7
7 4 (0.33%) DICOM
7 4 (0.33%) ISO 9001
8 3 (0.24%) Basel II
8 3 (0.24%) Basel III
9 2 (0.16%) Disclosure Scotland
10 1 (0.082%) Data Quality
10 1 (0.082%) ISO/IEC 20000
System Software
1 366 (29.88%) Active Directory
2 114 (9.31%) VMware Infrastructure
3 72 (5.88%) Hyper-V
4 28 (2.29%) vSphere
5 24 (1.96%) XenApp
6 19 (1.55%) VMware ESXi
7 18 (1.47%) IMail Server
8 14 (1.14%) Virtual Machines
9 10 (0.82%) Terminal Services
10 9 (0.73%) Samba
11 7 (0.57%) Virtual Desktop
11 7 (0.57%) XenDesktop
12 6 (0.49%) XenServer
13 5 (0.41%) VMware ESX
14 4 (0.33%) Terminal Server
15 3 (0.24%) VMware Server
15 3 (0.24%) VMware Workstation
16 2 (0.16%) Microsoft App-V
17 1 (0.082%) NDS
17 1 (0.082%) NetIQ eDirectory
Systems Management
1 35 (2.86%) SCCM
2 21 (1.71%) Nagios
3 20 (1.63%) Backup Exec
4 14 (1.14%) NetBackup
5 12 (0.98%) AirWatch
6 11 (0.90%) Norton AntiVirus
7 9 (0.73%) Nmap
8 8 (0.65%) HP Data Protector
9 7 (0.57%) Nessus
10 6 (0.49%) FortiGate
10 6 (0.49%) SCSM
11 5 (0.41%) Ansible
11 5 (0.41%) OpenView
12 4 (0.33%) Puppet
12 4 (0.33%) SCVMM
12 4 (0.33%) Tivoli
13 3 (0.24%) Cisco CUCM
13 3 (0.24%) EMC NetWorker
13 3 (0.24%) McAfee ePO
13 3 (0.24%) Tivoli Identity Manager
Vendors
1 471 (38.45%) Microsoft
2 240 (19.59%) VMware
3 118 (9.63%) Cisco
4 100 (8.16%) Citrix
5 78 (6.37%) Oracle
6 57 (4.65%) HP
7 37 (3.02%) Apple
8 36 (2.94%) Sophos
9 34 (2.78%) IBM
10 33 (2.69%) Veeam
11 22 (1.80%) NetApp
11 22 (1.80%) Symantec
12 17 (1.39%) Dell
12 17 (1.39%) EMC
12 17 (1.39%) Red Hat
13 16 (1.31%) Avaya
13 16 (1.31%) Intel Security
13 16 (1.31%) Juniper
13 16 (1.31%) Lotus
14 15 (1.22%) Remedy
Brighton, East Sussex
Bluetownonline
Posted: 53 minutes ago
Northumberland
Solutions Recruitment
Salary: From £18,000 to £24,000 per annum
Posted: Yesterday
Cambridgeshire
ECM Selection
Salary: £Excellent + car + package
Posted: 30 minutes ago
Central London / West End
DeSantis Arin Recruitment
Salary: Amazing opportunity apply now!
Posted: 1 hour ago
North London
Jonothan Bosworth
Salary: £35000 - £40000 Per Annum
Posted: 15 hours ago
Glasgow, Lanarkshire
Proactive Appointments
Salary: Competitive
Posted: Yesterday
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £26000.00 per annum
Posted: 21 hours ago
Stevenage, Hertfordshire
Understanding Recruitment
Salary: £16000 - £20000 per annum + benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
IT Retail People Ltd
Salary: Unspecified Good package + 28 days paid holiday
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: Bonus and benefits package
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: From £35,000 to £45,000 per annum Bonus and benefits package
Posted: 3 days ago
Derby, Derbyshire
Webrecruit
Salary: £20,000 per annum Plus Benefits
Posted: 2 days ago
London
Bluetownonline
Salary: £26000 - £34000 per annum
Posted: Yesterday
Reading, Berkshire
IT Talent Solutions
Salary: From £27,000 to £28,000 per annum + benefits
Posted: Yesterday
Castleford, West Yorkshire
Searchability
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Hatfield, Hertfordshire
TEKsystems
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 2 days ago
Romsey, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
Understanding Recruitment
Salary: £24000 - £30000 per annum + benefits - excellent
Posted: 4 days ago
Reading, Berkshire
Yoh
Salary: £30000 - £40000 per annum + 5% Bonus + Pension+Healthcare
Posted: 3 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 4 days ago
Reading, Berkshire
Yoh
Salary: £30000 - £40000 per annum + 5% Bonus + Pension+Healthcare
Posted: 3 days ago
Runcorn, Cheshire
Rowlands Pharmacy
Salary: £20,080.52 per annum +£2,500 Annual Bonus, Saturday Overtime
Posted: 2 days ago
Leeds, West Yorkshire
Connected IT
Salary: £20000 - £28000 per annum + bonus + bens
Posted: 2 days ago
Camberley, Surrey
Dane Partnership
Salary: £32,000 per annum (negotiable)
Posted: 3 days ago
Swindon, Wiltshire
The National Trust
Salary: £33,000 per annum
Posted: 7 days ago
Bedford, Bedfordshire
Polar Recruitment
Salary: £45000 - £55000 per annum + + Car (7K) + Bonus (c.7K) + Bens
Posted: 4 days ago
Cambridge, Cambridgeshire
ECM Selection
Salary: to £35k + excellent benefits
Posted: Yesterday
Sheffield, South Yorkshire
Saxon Recruitment Solutions
Salary: £22000 - £27000 per annum + Benefits
Posted: 3 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 6 days ago