The first table below looks at the demand for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 275 329 258
Rank change year-on-year
+54 -71
Permanent jobs requiring a Technical Support 1127 854 1223
As % of all permanent IT jobs located in the UK 0.96% 0.79% 1.04%
As % of the Job Titles category 1.02% 0.83% 1.09%
Number of salaries quoted 971 703 1090
Average salary £32,000 £32,500 £32,500
Average salary % change year-on-year
-1.53% -
90% offered a salary of more than £22,250 £22,000 £21,500
10% offered a salary of more than £50,000 £47,500 £52,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110403 102451 111873
As % of all permanent IT jobs located in the UK 94.40% 94.23% 95.11%
Number of salaries quoted 90093 84743 95852
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 30 July 2014 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 1084 £32,000 -1.53% 139
South East +28 374 £33,000 - 46
London +18 328 £35,000 - 49
Berkshire +36 160 £36,500 +4.28% 17
East of England +38 109 £32,500 +4.83% 12
City of London +28 96 £36,250 +0.69% 28
Surrey -8 83 £30,000 -7.69% 5
Yorkshire +16 78 £25,000 -9.09% 3
South West +24 71 £27,000 -12.90% 12
West Yorkshire +5 59 £24,572 -18.09% 3
Hertfordshire +22 52 £32,500 +4.83% 2
Reading -11 52 £35,500 +1.42% 11
North West -8 44 £33,250 +20.90% 3
Hampshire +1 41 £25,375 -20.70% 5
West Midlands +2 40 £30,000 -7.69% 4
Bracknell +15 37 £38,750 +27.04% 1
Buckinghamshire +6 29 £30,000 - 9
Bedfordshire +8 27 £30,000 -29.41% 2
Manchester 0 26 £32,500 -
Leeds -12 26 £30,000 +25.00% 2
East Midlands -28 25 £27,500 +14.58% 7
Cambridgeshire +7 22 £42,500 +58.87% 6
Scotland -9 22 £26,250 -21.05% 2
Bristol +9 20 £27,500 -1.78% 3
West Sussex +5 19 £30,000 -14.28% 5
Cambridge +11 18 £41,250 +54.20% 5
Wiltshire +2 18 £26,500 -23.18% 2
Oxfordshire +1 18 £26,750 -24.64% 4
Somerset - 18 £27,000 - 4
Kent +4 17 £25,500 -29.16% 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1284 (56.54%) Windows
2 907 (39.94%) Microsoft
3 654 (28.80%) SQL
4 633 (27.87%) Active Directory
5 504 (22.19%) MS Excel
6 494 (21.75%) VMware
7 461 (20.30%) Linux
8 452 (19.90%) SQL Server
9 413 (18.19%) MS Office
10 400 (17.61%) ITIL
11 389 (17.13%) Windows Server 2008
12 376 (16.56%) MS Exchange
13 334 (14.71%) Finance
14 333 (14.66%) Degree
15 306 (13.47%) UNIX
16 291 (12.81%) TCP/IP
17 286 (12.59%) VMware Infrastructure
18 279 (12.29%) Oracle
19 268 (11.80%) Citrix
20 262 (11.54%) Windows Server 2003
21 253 (11.14%) Firewall
22 241 (10.61%) DNS
23 235 (10.35%) Windows 7
24 233 (10.26%) Microsoft Certification
25 223 (9.82%) SLA
26 217 (9.56%) Cisco
27 176 (7.75%) Internet
28 173 (7.62%) Windows XP
29 170 (7.49%) SharePoint
29 170 (7.49%) Java

Technical Support
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 376 (16.56%) MS Exchange
2 170 (7.49%) SharePoint
3 160 (7.05%) IIS
4 156 (6.87%) Exchange Server 2010
5 88 (3.87%) Exchange Server 2007
6 67 (2.95%) Lync
7 61 (2.69%) Exchange Server 2003
8 56 (2.47%) Tomcat
9 55 (2.42%) Apache
10 54 (2.38%) Lotus Domino
11 44 (1.94%) Exchange Server 2013
12 38 (1.67%) IBM Notes
13 33 (1.45%) Blackberry Enterprise Server
14 16 (0.70%) WebLogic
14 16 (0.70%) SharePoint 2010
15 14 (0.62%) Oracle Workflow
15 14 (0.62%) WebSphere
16 9 (0.40%) Alfresco
17 6 (0.26%) SAP Web AS
17 6 (0.26%) NetWeaver
Applications
1 504 (22.19%) MS Excel
2 413 (18.19%) MS Office
3 25 (1.10%) MS PowerPoint
4 15 (0.66%) MS Visio
5 13 (0.57%) PowerPivot
6 5 (0.22%) AutoCAD
7 3 (0.13%) PrintSoft PReS
7 3 (0.13%) Spreadsheet
8 2 (0.088%) MS Project
8 2 (0.088%) Final Cut Pro
8 2 (0.088%) InfoPath
9 1 (0.044%) FreeHand
9 1 (0.044%) Photoshop
9 1 (0.044%) Adobe Illustrator
Business Applications
1 41 (1.81%) Oracle General Ledger
1 41 (1.81%) Oracle Payables
2 40 (1.76%) Oracle Receivables
2 40 (1.76%) Oracle Financials
3 39 (1.72%) Oracle Assets
4 28 (1.23%) Oracle EBS
4 28 (1.23%) Oracle EBS R12
5 18 (0.79%) Dynamics AX
6 15 (0.66%) Dynamics CRM
6 15 (0.66%) SAP Business One
7 14 (0.62%) Oracle Cash Management
8 13 (0.57%) Oracle Applications
9 11 (0.48%) Remedy ITSM
10 7 (0.31%) SunGard AvantGard
10 7 (0.31%) Oracle ERP
11 5 (0.22%) Dynamics GP
11 5 (0.22%) Oracle iProcurement
11 5 (0.22%) Oracle 11i
12 4 (0.18%) Teamcenter
12 4 (0.18%) Oracle HRMS
Cloud Services
1 64 (2.82%) SaaS
2 52 (2.29%) Office 365
3 17 (0.75%) PaaS
3 17 (0.75%) IaaS
4 10 (0.44%) Microsoft Azure
5 8 (0.35%) Cloud Computing
6 6 (0.26%) Google Apps
7 1 (0.044%) ElastiCache
7 1 (0.044%) Route 53
7 1 (0.044%) Taleo
7 1 (0.044%) Amazon AWS
7 1 (0.044%) Amazon EC2
7 1 (0.044%) Amazon S3
Communications & Networking
1 291 (12.81%) TCP/IP
2 253 (11.14%) Firewall
3 241 (10.61%) DNS
4 176 (7.75%) Internet
5 169 (7.44%) VPN
6 167 (7.35%) SAN
7 166 (7.31%) DHCP
8 159 (7.00%) LAN
9 123 (5.42%) WAN
10 81 (3.57%) VoIP
11 59 (2.60%) LDAP
12 57 (2.51%) Wireless
13 46 (2.03%) NAS
14 43 (1.89%) MPLS
15 42 (1.85%) SSL
16 34 (1.50%) Ethernet
17 30 (1.32%) Network Security
18 28 (1.23%) HTTP
19 26 (1.14%) SMTP
20 23 (1.01%) Cisco ASA
Database & Business Intelligence
1 452 (19.90%) SQL Server
2 88 (3.87%) Relational Database
3 84 (3.70%) SQL Server Reporting Services
4 78 (3.43%) SQL Server 2008
5 76 (3.35%) MySQL
6 66 (2.91%) SQL Server 2005
7 52 (2.29%) RDBMS
8 51 (2.25%) SQL Server 2012
9 45 (1.98%) Oracle Database
10 32 (1.41%) DB2
11 31 (1.37%) Big Data
12 29 (1.28%) Oracle Reports
13 27 (1.19%) Oracle BI Publisher
14 18 (0.79%) SQL Server 2000
15 16 (0.70%) NoSQL
16 15 (0.66%) Oracle Database 10g
16 15 (0.66%) Crystal Reports
17 10 (0.44%) OLAP
17 10 (0.44%) MS Access
17 10 (0.44%) Oracle OLAP
Development Applications
1 29 (1.28%) Oracle Forms
2 8 (0.35%) Team Foundation Server
3 7 (0.31%) InstallShield
4 6 (0.26%) Visual Studio
4 6 (0.26%) Talend Open Studio
5 5 (0.22%) Selenium
5 5 (0.22%) Eclipse
5 5 (0.22%) VSS/SourceSafe
6 4 (0.18%) QuickTest Pro
6 4 (0.18%) LoadRunner
6 4 (0.18%) WATIR
6 4 (0.18%) SilkTest
7 3 (0.13%) Jenkins
7 3 (0.13%) JIRA
7 3 (0.13%) Oracle APEX
7 3 (0.13%) PowerBuilder
8 2 (0.088%) AdminStudio
8 2 (0.088%) PeopleTools
9 1 (0.044%) SpecFlow
9 1 (0.044%) MorphX
General
1 334 (14.71%) Finance
2 112 (4.93%) Telecoms
3 104 (4.58%) French Language
4 90 (3.96%) German Language
5 69 (3.04%) Banking
6 66 (2.91%) Legal
7 46 (2.03%) Marketing
7 46 (2.03%) Retail
8 42 (1.85%) Law
9 40 (1.76%) Advertising
10 37 (1.63%) Spanish Language
11 34 (1.50%) Electronics
12 31 (1.37%) Front Office
13 29 (1.28%) Manufacturing
14 28 (1.23%) Russian Language
15 25 (1.10%) Back Office
16 19 (0.84%) Games
17 17 (0.75%) Pharmaceutical
18 12 (0.53%) Financial Institution
18 12 (0.53%) Investment Banking
Libraries, Frameworks & Software Standards
1 145 (6.38%) .NET
2 131 (5.77%) HTML
3 124 (5.46%) XML
4 70 (3.08%) CSS
5 57 (2.51%) Web Services
6 51 (2.25%) ASP.NET
7 32 (1.41%) SOAP
8 27 (1.19%) jQuery
9 18 (0.79%) J2EE
10 16 (0.70%) COM
10 16 (0.70%) WSDL
11 15 (0.66%) WF
12 14 (0.62%) .NET Framework
13 12 (0.53%) Classic ASP
14 9 (0.40%) Ajax
14 9 (0.40%) Java EE
14 9 (0.40%) WCF
14 9 (0.40%) XSLT
15 8 (0.35%) XSL
15 8 (0.35%) XHTML
Miscellaneous
1 114 (5.02%) Computer Science
2 66 (2.91%) Blackberry
3 52 (2.29%) Clustering
4 50 (2.20%) Management Information System
5 43 (1.89%) Mathematics
6 40 (1.76%) Enterprise Software
7 30 (1.32%) Replication
8 29 (1.28%) Open Source
9 27 (1.19%) AS400
10 26 (1.14%) Thin Client
10 26 (1.14%) Fat Client
11 23 (1.01%) Client/Server
12 22 (0.97%) iSeries
12 22 (0.97%) PKI
13 20 (0.88%) Biometrics
14 16 (0.70%) Hedge funds
14 16 (0.70%) iPhone
15 15 (0.66%) Video Conferencing
16 14 (0.62%) Social Media
17 13 (0.57%) iPad
Operating Systems
1 1284 (56.54%) Windows
2 461 (20.30%) Linux
3 389 (17.13%) Windows Server 2008
4 306 (13.47%) UNIX
5 262 (11.54%) Windows Server 2003
6 235 (10.35%) Windows 7
7 173 (7.62%) Windows XP
8 150 (6.61%) Windows Server 2012
9 85 (3.74%) Solaris
10 76 (3.35%) Windows 8
11 48 (2.11%) Mac OS X
12 42 (1.85%) Ubuntu
13 39 (1.72%) Android
14 35 (1.54%) Windows Vista
15 32 (1.41%) Red Hat Enterprise Linux
16 29 (1.28%) CentOS
17 24 (1.06%) Apple iOS
18 22 (0.97%) Windows 2000 Server
19 21 (0.92%) AIX
19 21 (0.92%) Debian
Processes & Methodologies
1 400 (17.61%) ITIL
2 90 (3.96%) Service Management
3 82 (3.61%) Business Intelligence
4 73 (3.21%) Service Delivery
5 70 (3.08%) Disaster Recovery
5 70 (3.08%) CRM
6 69 (3.04%) Project Management
7 65 (2.86%) Incident Management
7 65 (2.86%) Time Management
8 58 (2.55%) Problem Management
9 52 (2.29%) ERP
10 51 (2.25%) Root Cause Analysis
11 47 (2.07%) Analytics
12 43 (1.89%) Change Management
13 42 (1.85%) ITSM
14 39 (1.72%) Validation
15 36 (1.59%) Workflow
16 35 (1.54%) Network Management
17 32 (1.41%) Product Management
17 32 (1.41%) E-Commerce
Programming Languages
1 654 (28.80%) SQL
2 170 (7.49%) Java
3 113 (4.98%) JavaScript
4 71 (3.13%) PowerShell
5 70 (3.08%) C#
6 69 (3.04%) PL/SQL
7 57 (2.51%) PHP
8 56 (2.47%) Python
9 40 (1.76%) C++
10 35 (1.54%) T-SQL
11 33 (1.45%) C
11 33 (1.45%) Perl
12 27 (1.19%) Shell Script
13 25 (1.10%) VBScript
14 24 (1.06%) Bash Shell
15 22 (0.97%) VB
16 18 (0.79%) VB.NET
17 9 (0.40%) VBA
18 7 (0.31%) Ruby
19 6 (0.26%) ABAP
Qualifications
1 333 (14.66%) Degree
2 233 (10.26%) Microsoft Certification
3 158 (6.96%) MCSE
4 114 (5.02%) Cisco Certification
5 95 (4.18%) MCITP
6 87 (3.83%) CCNA
7 82 (3.61%) MCP
8 72 (3.17%) Security Cleared
9 52 (2.29%) MCSA
10 40 (1.76%) CCNP
11 36 (1.59%) SC Cleared
11 36 (1.59%) ITIL Certification
12 19 (0.84%) VMware Certified Professional (VCP)
13 17 (0.75%) HNC
14 16 (0.70%) JNCIA
15 14 (0.62%) CISSP
16 12 (0.53%) Network+ Certification
16 12 (0.53%) A+ Certification
17 11 (0.48%) ITIL Foundation Certificate
18 10 (0.44%) HND
Quality Assurance & Compliance
1 223 (9.82%) SLA
2 28 (1.23%) QA
3 12 (0.53%) ISO/IEC 27001
4 10 (0.44%) Sarbanes-Oxley
4 10 (0.44%) ISO 9001
5 5 (0.22%) PCI DSS
6 3 (0.13%) Data Quality
6 3 (0.13%) HL7
7 2 (0.088%) COBIT
System Software
1 633 (27.87%) Active Directory
2 286 (12.59%) VMware Infrastructure
3 162 (7.13%) Hyper-V
4 84 (3.70%) XenApp
5 60 (2.64%) VMware ESX
6 55 (2.42%) vSphere
7 36 (1.59%) Terminal Services
8 26 (1.14%) Microsoft App-V
9 20 (0.88%) VMware ESXi
10 19 (0.84%) XenServer
11 18 (0.79%) NFS
11 18 (0.79%) XenDesktop
11 18 (0.79%) Citrix Presentation Server
12 14 (0.62%) Terminal Server
13 11 (0.48%) UAG
14 9 (0.40%) VMware Workstation
15 8 (0.35%) Squid
16 7 (0.31%) ISA Server
17 6 (0.26%) vCloud
18 4 (0.18%) Postfix
Systems Management
1 74 (3.26%) SCCM
2 29 (1.28%) WSUS
2 29 (1.28%) NetBackup
3 26 (1.14%) SCOM
4 21 (0.92%) Backup Exec
5 14 (0.62%) Tivoli
5 14 (0.62%) McAfee ePO
6 13 (0.57%) Norton AntiVirus
7 9 (0.40%) HP SIM
7 9 (0.40%) Systems Management Server (SMS)
7 9 (0.40%) Control-M
8 8 (0.35%) Tivoli Storage Manager
9 7 (0.31%) BMC PATROL
10 5 (0.22%) MOM
10 5 (0.22%) Nagios
10 5 (0.22%) Legato
11 4 (0.18%) EMC Navisphere
11 4 (0.18%) ARCserve
11 4 (0.18%) SolarWinds Orion
12 3 (0.13%) Symantec Endpoint Protection
Vendors
1 907 (39.94%) Microsoft
2 494 (21.75%) VMware
3 279 (12.29%) Oracle
4 268 (11.80%) Citrix
5 217 (9.56%) Cisco
6 123 (5.42%) HP
7 74 (3.26%) Sun
8 61 (2.69%) Apple
9 60 (2.64%) Dell
10 52 (2.29%) Juniper
11 51 (2.25%) SAP
12 48 (2.11%) Red Hat
13 44 (1.94%) Lotus
13 44 (1.94%) Bloomberg
13 44 (1.94%) IBM
14 43 (1.89%) NetApp
15 42 (1.85%) Symantec
16 40 (1.76%) EMC
17 34 (1.50%) Avaya
18 32 (1.41%) Reuters
Norfolk
IT Executive Ltd
Salary: £20000 - £25000 per annum + Bonus, Pension
Posted: 1 hour ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: 1 hour ago
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 2 hours ago
Bath, Avon
Randstad Technologies
Salary: £35000 - £49000 per annum
Posted: 4 hours ago
Basingstoke, Hampshire
NES Global Talent
Salary: £16000 to £21000 per annum
Posted: 5 hours ago
Bristol, Avon
Xist4 IT Recruitment
Salary: £20-25,000 + Bens
Posted: 18 hours ago
Chippenham, Wiltshire
Xist4 IT Recruitment
Salary: £23-25,000
Posted: 19 hours ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 20 hours ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 20 hours ago
Derby, Derbyshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + Benefits
Posted: 21 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £23,400 to £23,400 per annum
Posted: 22 hours ago
Hampshire
Experis Ltd
Salary: To £45k + pkg
Posted: 22 hours ago
City, London
Parallel Consulting
Salary: £200 - £250 per day
Posted: Yesterday
Bournemouth, Dorset
Circle Recruitment
Salary: excellent
Posted: Yesterday
Amersham, Buckinghamshire
Capita Resourcing - IT Resourcing
Salary: £30000 - £45000 per annum + Benefits
Posted: Yesterday
City, London
Hunt 4 Staff
Salary: £30k - 40k per year
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £25000 per annum
Posted: Yesterday
Redhill, Surrey
Evolution Recruitment Solutions
Salary: 35,000 to 45,000
Posted: Yesterday
London
David Bruce Recruitment
Salary: From £27,000 to £28,000 per annum £27.5K + package
Posted: Yesterday
Wellington, Somerset
set2recruit
Salary: From £18,000 to £20,000 per annum
Posted: Yesterday