The first table below looks at the demand for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 290 258 259
Rank change year-on-year
-32 +1
Permanent jobs requiring a Technical Support 1134 1113 1277
As % of all permanent IT jobs located in the UK 0.93% 1.00% 1.02%
As % of the Job Titles category 0.99% 1.06% 1.07%
Number of salaries quoted 954 943 1137
Average salary £31,500 £32,500 £31,500
Average salary % change year-on-year
-3.07% +3.17%
90% offered a salary of more than £21,500 £21,500 £21,500
10% offered a salary of more than £50,000 £46,000 £47,500
UK excluding London average salary £28,000 £30,500 £31,000
% change year-on-year
-8.19% -1.61%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 18 April 2014 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -20 1089 £31,750 -6.61% 138
South East +22 426 £32,500 -7.14% 41
London -6 348 £37,500 - 37
Berkshire -4 180 £38,000 +8.57% 13
Surrey +43 107 £27,500 -21.42% 6
City of London -3 99 £42,500 +21.42% 13
East of England -44 91 £25,000 -9.09% 15
Reading -8 85 £37,000 +5.71% 4
Yorkshire -39 65 £27,000 +3.84% 10
Hampshire +15 54 £25,000 -28.57% 6
Bracknell +16 53 £40,000 +31.14% 4
South West -10 47 £30,000 +0.84% 7
North West -23 43 £25,500 -7.27% 15
West Yorkshire -39 43 £24,572 -5.49% 8
West Midlands +2 40 £25,000 -23.07% 5
Oxfordshire +15 32 £25,500 +6.25% 2
Bedfordshire -9 28 £25,000 +1.01% 2
Leeds -15 27 £26,000 +8.33% 4
West Sussex +14 26 £29,000 +45.00% 2
Manchester -5 25 £25,000 -13.04% 11
Scotland 0 24 £27,500 +10.00% 2
East Midlands -14 24 £32,500 +13.04% 4
Cambridge +2 21 £37,500 +15.38% 4
Cambridgeshire -21 21 £37,500 +36.36% 4
Guildford +9 20 £27,000 -22.85%
Oxford +21 19 £25,500 +37.83% 2
Hertfordshire -22 18 £27,000 -6.89% 5
Buckinghamshire -9 17 £32,000 -13.51% 6
North Yorkshire -17 17 £32,000 +33.33% 1
Basingstoke +2 16 £25,000 -28.57%

Technical Support
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1144 (56.55%) Windows
2 742 (36.68%) Microsoft
3 689 (34.06%) SQL
4 496 (24.52%) Active Directory
5 486 (24.02%) Linux
6 429 (21.21%) VMware
7 420 (20.76%) SQL Server
8 360 (17.80%) MS Excel
9 353 (17.45%) Windows Server 2008
10 345 (17.05%) UNIX
11 316 (15.62%) Degree
12 313 (15.47%) MS Exchange
13 310 (15.32%) MS Office
14 302 (14.93%) Oracle
15 282 (13.94%) ITIL
16 272 (13.45%) Finance
17 249 (12.31%) Firewall
18 246 (12.16%) TCP/IP
19 244 (12.06%) Citrix
19 244 (12.06%) Microsoft Certification
20 240 (11.86%) VMware Infrastructure
21 232 (11.47%) Windows Server 2003
22 219 (10.83%) IIS
23 206 (10.18%) DNS
24 199 (9.84%) SLA
25 188 (9.29%) Cisco
26 187 (9.24%) Windows 7
27 165 (8.16%) Windows XP
28 153 (7.56%) Internet
29 151 (7.46%) SharePoint

Technical Support
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 313 (15.47%) MS Exchange
2 219 (10.83%) IIS
3 151 (7.46%) SharePoint
4 145 (7.17%) Exchange Server 2010
5 99 (4.89%) Exchange Server 2007
6 97 (4.79%) Apache
7 86 (4.25%) Exchange Server 2003
8 70 (3.46%) Tomcat
9 65 (3.21%) Lotus Domino
10 38 (1.88%) Blackberry Enterprise Server
10 38 (1.88%) IBM Notes
11 35 (1.73%) Lync
12 30 (1.48%) Exchange Server 2013
13 19 (0.94%) Oracle Workflow
14 16 (0.79%) WebSphere
15 15 (0.74%) WebLogic
16 14 (0.69%) Exchange Server 2000
17 11 (0.54%) SharePoint 2010
18 10 (0.49%) MQSeries
19 7 (0.35%) NetWeaver
Applications
1 360 (17.80%) MS Excel
2 310 (15.32%) MS Office
3 19 (0.94%) MS PowerPoint
4 8 (0.40%) MS Visio
5 5 (0.25%) PowerPivot
6 4 (0.20%) AutoCAD
7 3 (0.15%) PrintSoft PReS
8 2 (0.099%) MS Project
8 2 (0.099%) InfoPath
8 2 (0.099%) Spreadsheet
8 2 (0.099%) Final Cut Pro
9 1 (0.049%) S-PLUS
9 1 (0.049%) Acrobat
Business Applications
1 36 (1.78%) Oracle Financials
2 35 (1.73%) Oracle Payables
2 35 (1.73%) Oracle Receivables
2 35 (1.73%) Oracle General Ledger
3 34 (1.68%) Oracle EBS R12
4 33 (1.63%) Oracle Assets
5 32 (1.58%) Oracle EBS
6 17 (0.84%) SAP Business One
7 15 (0.74%) Oracle 11i
7 15 (0.74%) Oracle Cash Management
8 14 (0.69%) Oracle ERP
8 14 (0.69%) Dynamics CRM
9 13 (0.64%) Remedy ITSM
10 12 (0.59%) Dynamics AX
11 10 (0.49%) Oracle Payroll
12 9 (0.44%) Oracle Applications
13 7 (0.35%) Dynamics GP
14 6 (0.30%) SunGard AvantGard
14 6 (0.30%) assyst
14 6 (0.30%) Oracle iProcurement
Cloud Services
1 50 (2.47%) Office 365
2 41 (2.03%) SaaS
3 9 (0.44%) Microsoft Azure
4 8 (0.40%) Cloud Computing
5 7 (0.35%) IaaS
6 4 (0.20%) Amazon AWS
6 4 (0.20%) Google Apps
7 2 (0.099%) PaaS
Communications & Networking
1 249 (12.31%) Firewall
2 246 (12.16%) TCP/IP
3 206 (10.18%) DNS
4 153 (7.56%) Internet
5 149 (7.37%) SAN
6 134 (6.62%) DHCP
7 125 (6.18%) VPN
8 120 (5.93%) LAN
9 96 (4.75%) WAN
10 65 (3.21%) VoIP
11 55 (2.72%) Wireless
12 46 (2.27%) LDAP
13 39 (1.93%) NAS
14 38 (1.88%) SSL
15 28 (1.38%) Wi-Fi
16 27 (1.33%) VLAN
16 27 (1.33%) Network Security
16 27 (1.33%) Ethernet
16 27 (1.33%) FTP
16 27 (1.33%) HTTP
Database & Business Intelligence
1 420 (20.76%) SQL Server
2 95 (4.70%) Relational Database
3 89 (4.40%) SQL Server 2008
4 73 (3.61%) MySQL
4 73 (3.61%) SQL Server 2005
5 64 (3.16%) RDBMS
6 58 (2.87%) SQL Server Reporting Services
7 47 (2.32%) SQL Server 2012
7 47 (2.32%) Oracle Database
8 33 (1.63%) Oracle Reports
9 32 (1.58%) DB2
10 21 (1.04%) Oracle BI Publisher
11 20 (0.99%) SQL Server 2000
12 15 (0.74%) InterSystems Cache
12 15 (0.74%) Informix
13 12 (0.59%) SQL Server Integration Services
14 11 (0.54%) Big Data
15 9 (0.44%) Oracle Database 11g
16 8 (0.40%) Data Warehouse
16 8 (0.40%) Crystal Reports
Development Applications
1 34 (1.68%) Oracle Forms
2 30 (1.48%) InstallShield
3 11 (0.54%) Team Foundation Server
4 6 (0.30%) Visual Studio
4 6 (0.30%) VSS/SourceSafe
4 6 (0.30%) Oracle APEX
5 5 (0.25%) Selenium
6 4 (0.20%) QuickTest Pro
6 4 (0.20%) LoadRunner
6 4 (0.20%) JIRA
6 4 (0.20%) WATIR
6 4 (0.20%) SilkTest
7 3 (0.15%) Toad
7 3 (0.15%) Eclipse
8 2 (0.099%) Jenkins
8 2 (0.099%) Talend Open Studio
9 1 (0.049%) SpecFlow
9 1 (0.049%) Visual Composer
9 1 (0.049%) Cucumber
9 1 (0.049%) NUnit
General
1 272 (13.45%) Finance
2 121 (5.98%) Telecoms
3 117 (5.78%) French Language
4 99 (4.89%) German Language
5 63 (3.11%) Marketing
5 63 (3.11%) Banking
6 47 (2.32%) Retail
7 46 (2.27%) Legal
8 33 (1.63%) Advertising
9 32 (1.58%) Law
9 32 (1.58%) Spanish Language
10 30 (1.48%) Front Office
11 26 (1.29%) Electronics
12 24 (1.19%) Manufacturing
12 24 (1.19%) Back Office
12 24 (1.19%) Italian Language
13 17 (0.84%) Russian Language
14 16 (0.79%) Financial Institution
15 15 (0.74%) Investment Banking
16 14 (0.69%) Local Government
Libraries, Frameworks & Software Standards
1 138 (6.82%) XML
2 137 (6.77%) .NET
3 86 (4.25%) HTML
4 77 (3.81%) Web Services
5 49 (2.42%) SOAP
6 44 (2.17%) CSS
7 41 (2.03%) WSDL
7 41 (2.03%) ASP.NET
8 16 (0.79%) jQuery
9 13 (0.64%) .NET Framework
9 13 (0.64%) J2EE
10 11 (0.54%) XSLT
10 11 (0.54%) JMS
11 10 (0.49%) WF
12 9 (0.44%) Ajax
12 9 (0.44%) WCF
12 9 (0.44%) WPF
13 8 (0.40%) FreeMarker
14 7 (0.35%) Middleware
14 7 (0.35%) MSMQ
Miscellaneous
1 95 (4.70%) Computer Science
2 91 (4.50%) Clustering
3 90 (4.45%) Blackberry
4 65 (3.21%) Management Information System
5 41 (2.03%) Replication
6 36 (1.78%) Thin Client
6 36 (1.78%) Fat Client
7 35 (1.73%) Enterprise Software
8 24 (1.19%) N-Tier
9 22 (1.09%) iSeries
10 18 (0.89%) EPoS
10 18 (0.89%) iPhone
11 15 (0.74%) Enterprise Storage
12 14 (0.69%) Client/Server
12 14 (0.69%) Social Media
12 14 (0.69%) iPad
12 14 (0.69%) Hedge funds
12 14 (0.69%) Open Source
13 12 (0.59%) Firmware
13 12 (0.59%) PKI
Operating Systems
1 1144 (56.55%) Windows
2 486 (24.02%) Linux
3 353 (17.45%) Windows Server 2008
4 345 (17.05%) UNIX
5 232 (11.47%) Windows Server 2003
6 187 (9.24%) Windows 7
7 165 (8.16%) Windows XP
8 109 (5.39%) Windows Server 2012
9 104 (5.14%) Solaris
10 68 (3.36%) Windows 8
11 43 (2.13%) Android
12 39 (1.93%) Windows 2000 Server
12 39 (1.93%) Red Hat Enterprise Linux
13 38 (1.88%) Mac OS X
14 36 (1.78%) Ubuntu
15 35 (1.73%) CentOS
16 32 (1.58%) Apple iOS
17 31 (1.53%) AIX
18 29 (1.43%) Windows Vista
19 27 (1.33%) HPUX
Processes & Methodologies
1 282 (13.94%) ITIL
2 76 (3.76%) Disaster Recovery
3 74 (3.66%) CRM
4 71 (3.51%) Time Management
5 70 (3.46%) Business Intelligence
6 68 (3.36%) E-Commerce
6 68 (3.36%) Service Management
7 58 (2.87%) Incident Management
8 56 (2.77%) ERP
8 56 (2.77%) Service Delivery
9 50 (2.47%) Project Management
10 45 (2.22%) Root Cause Analysis
11 44 (2.17%) Change Management
12 42 (2.08%) Problem Management
13 38 (1.88%) Continuous Improvement
13 38 (1.88%) ITSM
14 36 (1.78%) Performance Tuning
15 34 (1.68%) Validation
16 33 (1.63%) Workflow
17 31 (1.53%) Analytics
Programming Languages
1 689 (34.06%) SQL
2 128 (6.33%) Java
3 91 (4.50%) JavaScript
4 72 (3.56%) C#
5 62 (3.06%) PowerShell
5 62 (3.06%) PL/SQL
6 51 (2.52%) Python
7 49 (2.42%) PHP
8 47 (2.32%) VBScript
9 40 (1.98%) T-SQL
10 35 (1.73%) C++
11 30 (1.48%) C
12 28 (1.38%) Perl
13 27 (1.33%) Shell Script
14 24 (1.19%) VB
15 19 (0.94%) VBA
16 13 (0.64%) Korn
17 11 (0.54%) VB.NET
17 11 (0.54%) ABAP
18 8 (0.40%) Bash Shell
Qualifications
1 316 (15.62%) Degree
2 244 (12.06%) Microsoft Certification
3 147 (7.27%) MCSE
4 107 (5.29%) MCITP
5 104 (5.14%) Cisco Certification
6 84 (4.15%) CCNA
7 78 (3.86%) MCP
8 65 (3.21%) Security Cleared
9 62 (3.06%) MCSA
10 50 (2.47%) CCNP
11 38 (1.88%) MCTS
12 28 (1.38%) ITIL Certification
13 27 (1.33%) SC Cleared
14 22 (1.09%) VMware Certified Professional (VCP)
15 16 (0.79%) HNC
15 16 (0.79%) Citrix Certification
16 14 (0.69%) CCA
16 14 (0.69%) A+ Certification
17 13 (0.64%) DV Cleared
18 12 (0.59%) SCSA
Quality Assurance & Compliance
1 199 (9.84%) SLA
2 20 (0.99%) QA
3 10 (0.49%) ISO 9001
4 7 (0.35%) ISO/IEC 27001
4 7 (0.35%) Sarbanes-Oxley
5 2 (0.099%) PCI DSS
5 2 (0.099%) Data Quality
System Software
1 496 (24.52%) Active Directory
2 240 (11.86%) VMware Infrastructure
3 144 (7.12%) Hyper-V
4 107 (5.29%) XenApp
5 60 (2.97%) vSphere
6 55 (2.72%) Terminal Services
7 43 (2.13%) VMware ESX
8 18 (0.89%) Citrix Presentation Server
9 16 (0.79%) VMware ESXi
10 13 (0.64%) XenServer
10 13 (0.64%) Terminal Server
11 12 (0.59%) Microsoft App-V
11 12 (0.59%) XenDesktop
12 11 (0.54%) ISA Server
13 10 (0.49%) NFS
14 9 (0.44%) UAG
15 5 (0.25%) Xen
16 4 (0.20%) Oracle RMAN
16 4 (0.20%) Microsoft Virtual Server
17 3 (0.15%) Postfix
Systems Management
1 54 (2.67%) SCCM
2 33 (1.63%) NetBackup
3 25 (1.24%) Backup Exec
4 24 (1.19%) SCOM
5 23 (1.14%) Norton AntiVirus
6 22 (1.09%) WSUS
7 17 (0.84%) ARCserve
8 16 (0.79%) McAfee ePO
9 15 (0.74%) SCVMM
10 11 (0.54%) SCSM
11 10 (0.49%) Tivoli
12 8 (0.40%) Control-M
13 7 (0.35%) Tivoli Storage Manager
13 7 (0.35%) Systems Management Server (SMS)
13 7 (0.35%) Legato
14 5 (0.25%) EMC Navisphere
14 5 (0.25%) BMC PATROL
15 4 (0.20%) Symantec Endpoint Protection
15 4 (0.20%) Nagios
15 4 (0.20%) OpenView
Vendors
1 742 (36.68%) Microsoft
2 429 (21.21%) VMware
3 302 (14.93%) Oracle
4 244 (12.06%) Citrix
5 188 (9.29%) Cisco
6 99 (4.89%) HP
7 96 (4.75%) Sun
8 58 (2.87%) Red Hat
9 56 (2.77%) EMC
10 52 (2.57%) SAP
11 50 (2.47%) Dell
12 46 (2.27%) Lotus
13 42 (2.08%) Apple
14 40 (1.98%) Symantec
15 39 (1.93%) NetApp
16 35 (1.73%) IBM
17 33 (1.63%) Juniper
18 32 (1.58%) Hitachi
19 31 (1.53%) Remedy
19 31 (1.53%) Reuters
Cambridge, Cambridgeshire
Deanslist Limited
Salary: From £35,000 to £45,000 per annum + benefits
Posted: 17 hours ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + excellent bens
Posted: 19 hours ago
Otley, Yorkshire
networx
Salary: £ Competitive Salary
Posted: 21 hours ago
Halifax, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
London
Senitor Associates
Salary: £45000 per annum
Posted: Yesterday
Dundee, Angus
Search Consultancy
Posted: Yesterday
Oxford, Oxfordshire
Capita Resourcing - IT Resourcing
Salary: £22000 - £28000 per annum
Posted: Yesterday
Cheadle, Cheshire
Evolution Recruitment Solutions
Salary: 40,000 - 45,000
Posted: Yesterday
Stockport, Cheshire
Evolution Recruitment Solutions
Salary: 27,000 - 32,000
Posted: Yesterday
Cambridge, Cambridgeshire
IT Connections
Salary: 35,000 to £45,000
Posted: Yesterday
Leeds, West Yorkshire
Mortimer Spinks
Salary: £20000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
networx
Salary: £35,704 to £37,586 with further progression based on merit
Posted: Yesterday
Harlow, Essex
Harvey Nash plc
Salary: £65000 - £67000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £70000 - £80000 per annum + Bonus and Benefits
Posted: Yesterday
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus and Benefits
Posted: Yesterday
Crawley, West Sussex
Ace European Group
Salary: From £45,000 to £49,999 per annum
Posted: Yesterday
Berkshire
Computer People
Salary: £45000.00 - £55000.00 per annum
Posted: 2 days ago
Wellington, Somerset
set2recruit
Salary: From £18,000 to £20,000 per annum
Posted: 2 days ago
Egham, Surrey
Servicenow
Salary: Competitve
Posted: 2 days ago
Nottingham, Nottinghamshire
Oscar Associates (UK) Ltd
Salary: £23000 - £28000 per annum + Benefits
Posted: 2 days ago