The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 331 286 348
Rank change year-on-year
-45 +62
Permanent jobs requiring a Technical Support 916 1088 769
As % of all permanent IT jobs located in the UK 0.84% 0.95% 0.73%
As % of the Job Titles category 0.89% 1.01% 0.77%
Number of salaries quoted 802 888 650
Average salary £30,000 £31,000 £32,500
Average salary % change year-on-year
-3.22% -4.61%
90% offered a salary of more than £20,500 £22,000 £22,000
10% offered a salary of more than £47,500 £47,500 £47,050
UK excluding London average salary £28,000 £30,000 £30,500
% change year-on-year
-6.66% -1.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102778 107783 99441
As % of all permanent IT jobs located in the UK 94.20% 94.50% 94.26%
Number of salaries quoted 85796 87187 82527
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 4 September 2015 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 856 £30,000 -3.22% 114
South East -23 292 £32,500 +1.56% 31
London -89 229 £35,000 - 32
East of England +16 104 £30,000 -4.76% 14
Berkshire -28 96 £38,500 +5.47% 4
Surrey +8 72 £28,000 -3.44% 12
Yorkshire +13 63 £24,500 +2.08% 7
North West +15 61 £24,875 -17.08% 12
Reading +16 56 £35,000 +6.06% 2
South West -35 48 £27,000 +1.88% 9
City of London -42 48 £40,000 +8.10% 13
Manchester +19 40 £22,250 -25.83% 9
Cambridgeshire +37 36 £30,000 -23.67% 5
Buckinghamshire +1 36 £27,500 -8.33% 3
West Midlands -6 34 £26,750 -16.40% 5
Hampshire +19 33 £32,500 +18.18% 1
West Yorkshire -7 33 £24,500 +8.88% 4
North Yorkshire +26 29 £23,750 -26.92% 3
Leeds +11 28 £24,500 -18.33% 3
Bedfordshire +10 28 £35,000 +27.27% 1
Oxfordshire +5 28 £27,500 -23.61% 8
Wales +15 27 £27,500 +22.22% 3
South Wales +14 27 £27,500 +22.22% 3
Hertfordshire -14 26 £30,000 -7.69% 5
Harrogate +14 25 £24,125 -34.79% 2
West Sussex -5 20 £40,000 +31.14% 1
East Midlands -1 19 £33,574 +19.90% 4
Cambridge +19 18 £37,550 -4.47% 4
Bracknell +9 18 £38,500 -0.64%
Gloucestershire +4 17 £30,000 -11.11% 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1024 (55.02%) Windows
2 764 (41.05%) Microsoft
3 579 (31.11%) Active Directory
4 562 (30.20%) SQL
5 462 (24.83%) VMware
6 399 (21.44%) Linux
7 384 (20.63%) MS Excel
8 358 (19.24%) ITIL
9 343 (18.43%) MS Office
10 337 (18.11%) SQL Server
11 331 (17.79%) Windows Server 2008
12 323 (17.36%) MS Exchange
13 310 (16.66%) VMware Infrastructure
14 293 (15.74%) Cisco
15 282 (15.15%) Citrix
16 263 (14.13%) Windows Server 2012
17 260 (13.97%) Firewall
18 249 (13.38%) Finance
19 243 (13.06%) TCP/IP
20 235 (12.63%) DNS
21 232 (12.47%) UNIX
22 218 (11.71%) Degree
23 209 (11.23%) LAN
24 203 (10.91%) SLA
24 203 (10.91%) Windows 7
25 201 (10.80%) Windows Server 2003
25 201 (10.80%) Oracle
26 194 (10.42%) WAN
27 182 (9.78%) Hyper-V
28 180 (9.67%) Analytical Skills

Technical Support
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 323 (17.36%) MS Exchange
2 131 (7.04%) Exchange Server 2010
3 114 (6.13%) IIS
4 90 (4.84%) SharePoint
5 84 (4.51%) Exchange Server 2013
6 72 (3.87%) Tomcat
7 65 (3.49%) Apache
8 60 (3.22%) Exchange Server 2007
9 49 (2.63%) Lync
10 35 (1.88%) Exchange Server 2003
11 27 (1.45%) WebSphere
12 20 (1.07%) WebLogic
13 19 (1.02%) JBoss
13 19 (1.02%) GlassFish
14 18 (0.97%) Blackberry Enterprise Server
15 14 (0.75%) Node.js
16 10 (0.54%) SharePoint 2013
16 10 (0.54%) SharePoint 2010
17 7 (0.38%) WorkSite
18 6 (0.32%) IBM Notes
Applications
1 384 (20.63%) MS Excel
2 343 (18.43%) MS Office
3 12 (0.64%) MS PowerPoint
4 5 (0.27%) MS Visio
5 3 (0.16%) InfoPath
6 2 (0.11%) AutoCAD
6 2 (0.11%) Adobe Creative Suite
6 2 (0.11%) Photoshop
7 1 (0.054%) MS Project
7 1 (0.054%) SOLIDWORKS
7 1 (0.054%) Adobe Illustrator
7 1 (0.054%) InDesign
7 1 (0.054%) Adobe Captivate
7 1 (0.054%) Spreadsheet
Business Applications
1 28 (1.50%) Dynamics CRM
2 14 (0.75%) SAP Business One
3 11 (0.59%) Remedy ITSM
4 10 (0.54%) Oracle Procure-to-Pay
4 10 (0.54%) Northgate Housing
5 4 (0.21%) ACBS
5 4 (0.21%) Oracle EBS R12
5 4 (0.21%) ResourceLink
5 4 (0.21%) Dynamics NAV
6 3 (0.16%) Dynamics AX
6 3 (0.16%) LatentZero
6 3 (0.16%) SAP Oil and Gas
6 3 (0.16%) Oracle Financials
6 3 (0.16%) HiInvest
6 3 (0.16%) Decalog
6 3 (0.16%) Oracle EBS
6 3 (0.16%) Oracle iProcurement
6 3 (0.16%) thinkFolio
6 3 (0.16%) Oracle General Ledger
6 3 (0.16%) Oracle Payables
Cloud Services
1 97 (5.21%) Office 365
2 72 (3.87%) SaaS
3 29 (1.56%) IaaS
4 19 (1.02%) Mimecast
5 15 (0.81%) Microsoft Azure
5 15 (0.81%) Amazon AWS
6 10 (0.54%) Google Analytics
7 8 (0.43%) Cloud Computing
8 6 (0.32%) Google Apps
9 2 (0.11%) Google Cloud Platform
9 2 (0.11%) Yammer
10 1 (0.054%) MailChimp
Communications & Networking
1 260 (13.97%) Firewall
2 243 (13.06%) TCP/IP
3 235 (12.63%) DNS
4 209 (11.23%) LAN
5 194 (10.42%) WAN
6 162 (8.70%) VPN
7 154 (8.28%) DHCP
8 139 (7.47%) VoIP
9 136 (7.31%) SAN
10 104 (5.59%) Internet
11 58 (3.12%) Broadband
12 49 (2.63%) VLAN
13 46 (2.47%) SMTP
14 44 (2.36%) NAS
15 40 (2.15%) Cisco IOS
15 40 (2.15%) Wireless
16 30 (1.61%) MPLS
17 29 (1.56%) Ethernet
18 28 (1.50%) NetScaler
19 26 (1.40%) Wi-Fi
Database & Business Intelligence
1 337 (18.11%) SQL Server
2 67 (3.60%) SQL Server 2008
3 53 (2.85%) MySQL
4 52 (2.79%) SQL Server 2005
5 41 (2.20%) Relational Database
6 34 (1.83%) SQL Server 2012
7 31 (1.67%) Oracle Database
8 23 (1.24%) PostgreSQL
8 23 (1.24%) SQL Server Reporting Services
9 19 (1.02%) RDBMS
10 18 (0.97%) SQL Server Integration Services
11 17 (0.91%) DB2
12 12 (0.64%) BusinessObjects
13 11 (0.59%) Crystal Reports
13 11 (0.59%) MS Access
13 11 (0.59%) MongoDB
14 10 (0.54%) Big Data
15 8 (0.43%) Hadoop
15 8 (0.43%) Oracle Reports
16 5 (0.27%) SAP HANA
Development Applications
1 22 (1.18%) Visual Studio
2 18 (0.97%) JIRA
3 9 (0.48%) Oracle Forms
4 5 (0.27%) PowerBuilder
4 5 (0.27%) Selenium
4 5 (0.27%) Team Foundation Server
4 5 (0.27%) Emacs
4 5 (0.27%) SQL Server Management Studio (SSMS)
5 2 (0.11%) Firebug
5 2 (0.11%) Oracle APEX
5 2 (0.11%) Subversion
5 2 (0.11%) Maven
6 1 (0.054%) ERwin
6 1 (0.054%) LabVIEW
6 1 (0.054%) Eclipse
6 1 (0.054%) Toad
6 1 (0.054%) PROIV
6 1 (0.054%) FishEye
6 1 (0.054%) Jenkins
General
1 249 (13.38%) Finance
2 147 (7.90%) Telecoms
3 58 (3.12%) German Language
4 47 (2.53%) Retail
5 45 (2.42%) Banking
5 45 (2.42%) French Language
6 43 (2.31%) Legal
7 34 (1.83%) Marketing
8 31 (1.67%) Law
8 31 (1.67%) Back Office
9 26 (1.40%) Front Office
10 25 (1.34%) Italian Language
11 23 (1.24%) Spanish Language
12 19 (1.02%) Electronics
13 18 (0.97%) Manufacturing
14 17 (0.91%) Games
15 14 (0.75%) Advertising
16 13 (0.70%) Financial Institution
16 13 (0.70%) Investment Banking
17 12 (0.64%) Dutch Language
Libraries, Frameworks & Software Standards
1 154 (8.28%) .NET
2 93 (5.00%) XML
3 63 (3.39%) HTML
4 42 (2.26%) Web Services
5 38 (2.04%) CSS
6 25 (1.34%) ASP.NET
7 17 (0.91%) Application Packaging
8 16 (0.86%) Middleware
8 16 (0.86%) JSON
9 14 (0.75%) AngularJS
9 14 (0.75%) FIX Protocol
10 12 (0.64%) J2EE
11 10 (0.54%) SOAP
12 9 (0.48%) .NET Framework
13 7 (0.38%) Servlets
13 7 (0.38%) ActiveX
14 6 (0.32%) REST
15 5 (0.27%) jQuery
15 5 (0.27%) HTML5
15 5 (0.27%) Entity Framework
Miscellaneous
1 180 (9.67%) Analytical Skills
2 118 (6.34%) Blackberry
3 107 (5.75%) Computer Science
4 99 (5.32%) Data Centre
5 67 (3.60%) Mathematics
6 61 (3.28%) Management Information System
7 37 (1.99%) Physics
7 37 (1.99%) Chemistry
8 34 (1.83%) AS400
9 29 (1.56%) Client/Server
9 29 (1.56%) iSeries
10 23 (1.24%) iPad
11 21 (1.13%) Enterprise Software
12 20 (1.07%) iPhone
13 19 (1.02%) LPAR
14 13 (0.70%) Equities
15 12 (0.64%) Foreign Exchange (FX)
15 12 (0.64%) EPoS
16 11 (0.59%) Replication
16 11 (0.59%) Clustering
Operating Systems
1 1024 (55.02%) Windows
2 399 (21.44%) Linux
3 331 (17.79%) Windows Server 2008
4 263 (14.13%) Windows Server 2012
5 232 (12.47%) UNIX
6 203 (10.91%) Windows 7
7 201 (10.80%) Windows Server 2003
8 113 (6.07%) Windows 8
9 88 (4.73%) Windows XP
10 71 (3.82%) Android
11 60 (3.22%) Apple iOS
12 50 (2.69%) Mac OS X
13 48 (2.58%) Solaris
14 38 (2.04%) Red Hat Enterprise Linux
15 27 (1.45%) Windows Vista
16 22 (1.18%) CentOS
17 19 (1.02%) Windows 2000 Server
18 16 (0.86%) Ubuntu
19 14 (0.75%) OS/400
20 13 (0.70%) Windows Mobile
Processes & Methodologies
1 358 (19.24%) ITIL
2 110 (5.91%) Service Delivery
3 94 (5.05%) Service Management
4 88 (4.73%) CRM
5 85 (4.57%) Project Management
6 71 (3.82%) Incident Management
7 61 (3.28%) Time Management
8 54 (2.90%) Mentoring
9 49 (2.63%) Software Engineering
10 43 (2.31%) Root Cause Analysis
11 41 (2.20%) ERP
12 37 (1.99%) Software Testing
13 36 (1.93%) Workflow
13 36 (1.93%) Configuration Management
13 36 (1.93%) ITSM
14 34 (1.83%) Change Management
15 33 (1.77%) Disaster Recovery
16 30 (1.61%) Problem Management
16 30 (1.61%) Coaching
17 29 (1.56%) Vulnerability Management
Programming Languages
1 562 (30.20%) SQL
2 97 (5.21%) Java
3 77 (4.14%) JavaScript
4 68 (3.65%) VB
5 57 (3.06%) PowerShell
6 48 (2.58%) Perl
7 45 (2.42%) VB.NET
8 42 (2.26%) C#
9 41 (2.20%) C
10 38 (2.04%) Python
11 33 (1.77%) T-SQL
12 32 (1.72%) PHP
13 31 (1.67%) C++
14 26 (1.40%) VBA
15 25 (1.34%) Bash Shell
16 23 (1.24%) Shell Script
17 21 (1.13%) VBScript
18 14 (0.75%) PL/SQL
19 9 (0.48%) F#
19 9 (0.48%) VB6
Qualifications
1 218 (11.71%) Degree
2 176 (9.46%) Microsoft Certification
3 158 (8.49%) Cisco Certification
4 141 (7.58%) CCNA
5 96 (5.16%) MCSE
6 54 (2.90%) MCITP
7 50 (2.69%) MCP
8 43 (2.31%) MCSA
9 38 (2.04%) CCNP
10 33 (1.77%) Security Cleared
11 30 (1.61%) SC Cleared
11 30 (1.61%) A+ Certification
12 26 (1.40%) CEH
12 26 (1.40%) CISSP
13 23 (1.24%) ITIL Certification
14 21 (1.13%) Citrix Certification
15 19 (1.02%) CCA
15 19 (1.02%) MCTS
16 16 (0.86%) ITIL Foundation Certificate
17 15 (0.81%) MOS
Quality Assurance & Compliance
1 203 (10.91%) SLA
2 31 (1.67%) QA
3 22 (1.18%) ISO/IEC 27001
4 7 (0.38%) COBIT
5 6 (0.32%) PCI DSS
5 6 (0.32%) ISO 9001
6 5 (0.27%) Sarbanes-Oxley
7 1 (0.054%) ISO 9000
7 1 (0.054%) Data Quality
System Software
1 579 (31.11%) Active Directory
2 310 (16.66%) VMware Infrastructure
3 182 (9.78%) Hyper-V
4 94 (5.05%) XenApp
5 70 (3.76%) vSphere
6 52 (2.79%) VMware ESX
7 47 (2.53%) XenServer
8 39 (2.10%) XenDesktop
9 35 (1.88%) VMware ESXi
9 35 (1.88%) Terminal Services
10 24 (1.29%) Terminal Server
11 16 (0.86%) Microsoft App-V
12 12 (0.64%) ISA Server
12 12 (0.64%) vCloud
13 9 (0.48%) Forefront TMG
13 9 (0.48%) Citrix Presentation Server
14 8 (0.43%) VMware Server
14 8 (0.43%) UAG
15 6 (0.32%) NFS
16 3 (0.16%) IMail Server
Systems Management
1 77 (4.14%) SCCM
2 39 (2.10%) SCOM
3 29 (1.56%) Backup Exec
4 27 (1.45%) WSUS
5 20 (1.07%) Norton AntiVirus
6 14 (0.75%) McAfee ePO
7 10 (0.54%) NetBackup
7 10 (0.54%) Symantec Endpoint Protection
7 10 (0.54%) Nagios
8 8 (0.43%) AirWatch
9 7 (0.38%) Forefront Identity Manager
9 7 (0.38%) EdgeSight
10 6 (0.32%) Nmap
11 5 (0.27%) OpenView
11 5 (0.27%) Cisco CUCM
12 4 (0.21%) Dollar Universe
12 4 (0.21%) Cobbler
12 4 (0.21%) SCVMM
13 3 (0.16%) ZABBIX
13 3 (0.16%) CiscoWorks
Vendors
1 764 (41.05%) Microsoft
2 462 (24.83%) VMware
3 293 (15.74%) Cisco
4 282 (15.15%) Citrix
5 201 (10.80%) Oracle
6 96 (5.16%) HP
7 93 (5.00%) Apple
8 48 (2.58%) Dell
9 45 (2.42%) Red Hat
10 43 (2.31%) IBM
11 41 (2.20%) Symantec
12 40 (2.15%) NetApp
13 33 (1.77%) EMC
14 30 (1.61%) BT
15 27 (1.45%) Nokia
16 26 (1.40%) Juniper
16 26 (1.40%) Google
16 26 (1.40%) LANDesk
16 26 (1.40%) Veeam
17 25 (1.34%) SAP
Liverpool, Merseyside
The Bridge Ltd
Salary: Unspecified Attractive Salary and benefits package
Posted: 1 hour ago
City, London
Consult Solutions
Salary: £30000 - £35000 per annum
Posted: 1 hour ago
Runcorn, Cheshire
Venturi
Salary: £18000 - £24000 per annum
Posted: 2 hours ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £38,000 per annum £35,000 to £38,000 Negotiable + 10%
Posted: 2 hours ago
City, London
Global Technology Solutions Ltd
Salary: £23000 - £26000 per annum
Posted: 2 hours ago
London
EXCELerate
Salary: £25k-£30k + Pension, Life Insurance, Healthcare Scheme
Posted: 3 hours ago
Stockport, Cheshire
Applause IT Innovation
Salary: £19000 - £21000 per annum + + Pension and other Benefits
Posted: 20 hours ago
London
ReThink Recruitment
Salary: £0.00 per annum
Posted: 21 hours ago
Cambridge, Cambridgeshire
ECM Selection
Salary: £Excellent
Posted: 22 hours ago
City, London
Eligo Recruitment Ltd
Salary: £18000 - £22000 per annum + Full Benefits
Posted: Yesterday
City, London
BrightTALK Ltd
Salary: Competitive salary + strong benefits package
Posted: Yesterday
London
Computer People
Salary: £40000.00 per annum + Benefits
Posted: Yesterday
City, London
Burnham Resources
Salary: From £35,000 to £40,000 per annum
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Cardiff, South Glamorgan
Intapeople
Salary: £18000 - £20000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £24000 per annum + benefits
Posted: Yesterday
City, Edinburgh
RecruitmentRevolution com
Posted: Yesterday
Edinburgh
Recruitment Revolution Limited
Salary: £18,000 - £22,000 + Excellent Company Benefits Package
Posted: Yesterday
Taunton, Somerset
Searchability
Salary: £19000 - £23000 per annum + Benefits
Posted: Yesterday
Edinburgh, Midlothian
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum + Benefits
Posted: Yesterday