The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 280 339 259
Rank change year-on-year
+59 -80
Permanent jobs requiring a Technical Support 1100 790 1217
As % of all permanent IT jobs located in the UK 0.96% 0.74% 1.04%
As % of the Job Titles category 1.01% 0.79% 1.10%
Number of salaries quoted 904 665 1088
Average salary £31,000 £32,500 £32,500
Average salary % change year-on-year
-4.61% -
90% offered a salary of more than £22,000 £22,000 £21,500
10% offered a salary of more than £47,500 £46,750 £50,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 28 August 2014 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 1045 £31,000 -4.61% 144
London +68 372 £35,000 - 34
South East +39 356 £32,000 -1.53% 39
Berkshire +68 148 £36,500 +4.28% 17
City of London +69 127 £37,500 +4.16% 16
East of England 0 81 £32,500 +4.83% 16
Surrey -9 70 £29,000 -10.76% 4
South West +24 67 £27,000 -21.73% 5
Yorkshire -8 65 £24,645 -11.98% 9
West Yorkshire -4 51 £22,500 -25.00% 7
Reading +9 47 £33,500 -4.28% 7
North West -47 41 £30,000 +20.00% 9
Hertfordshire +10 38 £32,500 +4.83% 4
West Midlands +6 36 £32,000 +5.78% 3
Hampshire -15 33 £27,500 -12.69% 3
Bracknell +16 31 £38,750 +19.23%
Buckinghamshire +9 28 £30,000 +9.09% 4
Oxfordshire +11 25 £36,000 +9.09% 6
Manchester -13 25 £30,000 +13.20% 4
Leeds -17 25 £30,000 -3.22% 4
Scotland -4 22 £22,500 -28.57% 3
Bristol +11 19 £27,500 -12.69% 1
Bedfordshire -7 19 £30,000 -29.41% 2
East Midlands -36 19 £30,000 +4.34% 2
Cambridgeshire +1 18 £42,500 +57.40% 8
Kent +9 17 £31,000 +13.76%
Wiltshire +3 17 £26,500 -23.18% 3
West Sussex -6 17 £30,500 -12.85% 2
Somerset - 16 £27,000 -
Cambridge -3 15 £42,500 +60.37% 8

Technical Support
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1248 (56.47%) Windows
2 890 (40.27%) Microsoft
3 642 (29.05%) Active Directory
4 617 (27.92%) SQL
5 485 (21.95%) MS Excel
6 481 (21.76%) VMware
7 443 (20.05%) SQL Server
8 434 (19.64%) ITIL
9 425 (19.23%) Linux
10 403 (18.24%) MS Office
11 392 (17.74%) Windows Server 2008
12 374 (16.92%) MS Exchange
13 361 (16.33%) Finance
14 311 (14.07%) Degree
15 291 (13.17%) TCP/IP
16 283 (12.81%) UNIX
17 268 (12.13%) VMware Infrastructure
18 263 (11.90%) Citrix
19 262 (11.86%) Oracle
20 259 (11.72%) Windows Server 2003
21 254 (11.49%) Firewall
22 253 (11.45%) DNS
23 230 (10.41%) Microsoft Certification
24 228 (10.32%) SLA
25 224 (10.14%) Windows 7
26 209 (9.46%) Cisco
27 177 (8.01%) Java
28 174 (7.87%) DHCP
29 170 (7.69%) Windows XP
30 164 (7.42%) LAN

Technical Support
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 374 (16.92%) MS Exchange
2 158 (7.15%) SharePoint
3 153 (6.92%) Exchange Server 2010
4 148 (6.70%) IIS
5 90 (4.07%) Exchange Server 2007
6 67 (3.03%) Lync
7 62 (2.81%) Exchange Server 2003
8 55 (2.49%) Tomcat
9 52 (2.35%) Apache
10 50 (2.26%) Exchange Server 2013
11 47 (2.13%) Lotus Domino
12 28 (1.27%) IBM Notes
13 27 (1.22%) Blackberry Enterprise Server
14 19 (0.86%) WebSphere
15 17 (0.77%) WebLogic
16 16 (0.72%) SharePoint 2010
17 11 (0.50%) Oracle Workflow
18 10 (0.45%) Alfresco
19 9 (0.41%) SAS
20 6 (0.27%) SharePoint Server
Applications
1 485 (21.95%) MS Excel
2 403 (18.24%) MS Office
3 22 (1.00%) MS PowerPoint
4 14 (0.63%) MS Visio
5 13 (0.59%) PowerPivot
6 5 (0.23%) AutoCAD
6 5 (0.23%) Spreadsheet
7 4 (0.18%) MS Project
8 2 (0.090%) Final Cut Pro
8 2 (0.090%) PrintSoft PReS
8 2 (0.090%) Acrobat
9 1 (0.045%) FreeHand
9 1 (0.045%) Photoshop
9 1 (0.045%) Adobe Illustrator
9 1 (0.045%) InfoPath
Business Applications
1 36 (1.63%) Oracle General Ledger
2 35 (1.58%) Oracle Payables
3 34 (1.54%) Oracle Receivables
4 33 (1.49%) Oracle Financials
4 33 (1.49%) Oracle Assets
5 26 (1.18%) Oracle EBS R12
5 26 (1.18%) Oracle EBS
6 21 (0.95%) Dynamics AX
7 14 (0.63%) Oracle Cash Management
8 13 (0.59%) SAP Business One
9 12 (0.54%) Oracle Applications
10 11 (0.50%) Dynamics CRM
10 11 (0.50%) Remedy ITSM
11 6 (0.27%) SunGard AvantGard
12 5 (0.23%) Oracle 11i
12 5 (0.23%) Oracle iProcurement
12 5 (0.23%) Oracle Subledger Accounting
13 4 (0.18%) Oracle HRMS
13 4 (0.18%) Oracle ERP
13 4 (0.18%) Teamcenter
Cloud Services
1 63 (2.85%) SaaS
2 49 (2.22%) Office 365
3 20 (0.90%) PaaS
4 14 (0.63%) IaaS
5 10 (0.45%) Cloud Computing
6 9 (0.41%) Microsoft Azure
7 6 (0.27%) Google Apps
8 1 (0.045%) Taleo
8 1 (0.045%) Amazon AWS
8 1 (0.045%) Amazon EC2
8 1 (0.045%) Amazon S3
8 1 (0.045%) Amazon ElastiCache
8 1 (0.045%) ElastiCache
8 1 (0.045%) IBM SmartCloud
8 1 (0.045%) Route 53
Communications & Networking
1 291 (13.17%) TCP/IP
2 254 (11.49%) Firewall
3 253 (11.45%) DNS
4 174 (7.87%) DHCP
5 164 (7.42%) LAN
5 164 (7.42%) SAN
6 163 (7.38%) Internet
7 147 (6.65%) VPN
8 130 (5.88%) WAN
9 71 (3.21%) VoIP
10 59 (2.67%) Wireless
11 52 (2.35%) LDAP
12 39 (1.76%) NAS
13 38 (1.72%) SSL
14 35 (1.58%) MPLS
15 32 (1.45%) HTTP
16 30 (1.36%) Ethernet
17 25 (1.13%) SMTP
17 25 (1.13%) Network Security
18 23 (1.04%) Cisco ASA
Database & Business Intelligence
1 443 (20.05%) SQL Server
2 80 (3.62%) SQL Server Reporting Services
3 77 (3.48%) Relational Database
4 76 (3.44%) MySQL
5 65 (2.94%) SQL Server 2008
6 52 (2.35%) SQL Server 2005
7 46 (2.08%) SQL Server 2012
8 44 (1.99%) Oracle Database
9 40 (1.81%) RDBMS
10 37 (1.67%) Big Data
11 28 (1.27%) DB2
12 21 (0.95%) Oracle Reports
12 21 (0.95%) Oracle BI Publisher
13 20 (0.90%) Oracle Database 10g
14 18 (0.81%) NoSQL
14 18 (0.81%) SQL Server 2000
15 17 (0.77%) Crystal Reports
16 12 (0.54%) MongoDB
16 12 (0.54%) Oracle OLAP
16 12 (0.54%) OLAP
Development Applications
1 21 (0.95%) Oracle Forms
2 6 (0.27%) Talend Open Studio
2 6 (0.27%) Team Foundation Server
3 5 (0.23%) Eclipse
3 5 (0.23%) InstallShield
4 4 (0.18%) Jenkins
4 4 (0.18%) WATIR
4 4 (0.18%) Selenium
4 4 (0.18%) SilkTest
4 4 (0.18%) Visual Studio
4 4 (0.18%) VSS/SourceSafe
4 4 (0.18%) QuickTest Pro
4 4 (0.18%) LoadRunner
5 3 (0.14%) PowerBuilder
5 3 (0.14%) Maven
5 3 (0.14%) Subversion
5 3 (0.14%) JIRA
5 3 (0.14%) Oracle APEX
6 2 (0.090%) AdminStudio
7 1 (0.045%) PeopleTools
General
1 361 (16.33%) Finance
2 96 (4.34%) Telecoms
3 94 (4.25%) French Language
4 77 (3.48%) German Language
5 70 (3.17%) Banking
6 57 (2.58%) Legal
7 53 (2.40%) Retail
8 47 (2.13%) Law
9 38 (1.72%) Advertising
10 35 (1.58%) Spanish Language
11 33 (1.49%) Manufacturing
12 32 (1.45%) Front Office
13 31 (1.40%) Marketing
14 30 (1.36%) Back Office
15 29 (1.31%) Electronics
16 25 (1.13%) Russian Language
17 20 (0.90%) Japanese Language
18 16 (0.72%) Games
19 14 (0.63%) Investment Banking
19 14 (0.63%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 136 (6.15%) HTML
2 131 (5.93%) .NET
3 123 (5.57%) XML
4 70 (3.17%) CSS
5 55 (2.49%) Web Services
6 45 (2.04%) ASP.NET
7 30 (1.36%) SOAP
8 22 (1.00%) jQuery
8 22 (1.00%) J2EE
9 19 (0.86%) COM
10 14 (0.63%) WSDL
11 12 (0.54%) Classic ASP
12 11 (0.50%) .NET Framework
13 10 (0.45%) WF
13 10 (0.45%) XSLT
14 9 (0.41%) XSL
14 9 (0.41%) JSP
14 9 (0.41%) XHTML
15 8 (0.36%) Android SDK
15 8 (0.36%) WCF
Miscellaneous
1 109 (4.93%) Computer Science
2 61 (2.76%) Blackberry
3 50 (2.26%) Management Information System
4 48 (2.17%) Clustering
5 47 (2.13%) Mathematics
6 42 (1.90%) Enterprise Software
7 35 (1.58%) Biometrics
8 31 (1.40%) Open Source
9 27 (1.22%) AS400
10 24 (1.09%) Client/Server
11 23 (1.04%) Thin Client
11 23 (1.04%) Replication
11 23 (1.04%) Fat Client
12 19 (0.86%) iSeries
13 18 (0.81%) PKI
14 17 (0.77%) Video Conferencing
15 13 (0.59%) iPhone
16 12 (0.54%) Data Integration
17 11 (0.50%) CMDB
17 11 (0.50%) iPad
Operating Systems
1 1248 (56.47%) Windows
2 425 (19.23%) Linux
3 392 (17.74%) Windows Server 2008
4 283 (12.81%) UNIX
5 259 (11.72%) Windows Server 2003
6 224 (10.14%) Windows 7
7 170 (7.69%) Windows XP
8 156 (7.06%) Windows Server 2012
9 74 (3.35%) Windows 8
10 68 (3.08%) Solaris
11 45 (2.04%) Mac OS X
12 40 (1.81%) Windows Vista
13 39 (1.76%) Ubuntu
14 33 (1.49%) Red Hat Enterprise Linux
15 31 (1.40%) Android
16 27 (1.22%) CentOS
17 26 (1.18%) AIX
18 21 (0.95%) Debian
19 20 (0.90%) Apple iOS
20 17 (0.77%) Windows 2000
Processes & Methodologies
1 434 (19.64%) ITIL
2 90 (4.07%) Service Management
3 76 (3.44%) Disaster Recovery
4 75 (3.39%) Service Delivery
5 74 (3.35%) Project Management
6 73 (3.30%) Business Intelligence
7 68 (3.08%) Time Management
8 63 (2.85%) CRM
9 59 (2.67%) Incident Management
10 58 (2.62%) Problem Management
11 52 (2.35%) Analytics
12 47 (2.13%) Root Cause Analysis
13 44 (1.99%) Change Management
14 42 (1.90%) ITSM
14 42 (1.90%) ERP
15 35 (1.58%) Validation
15 35 (1.58%) Configuration Management
16 33 (1.49%) Network Management
16 33 (1.49%) Workflow
17 29 (1.31%) Business Analytics
Programming Languages
1 617 (27.92%) SQL
2 177 (8.01%) Java
3 115 (5.20%) JavaScript
4 69 (3.12%) PowerShell
4 69 (3.12%) Python
5 64 (2.90%) PL/SQL
6 59 (2.67%) C#
7 51 (2.31%) PHP
8 38 (1.72%) Perl
9 34 (1.54%) Bash Shell
10 33 (1.49%) C++
10 33 (1.49%) C
11 30 (1.36%) Shell Script
11 30 (1.36%) T-SQL
12 24 (1.09%) VBScript
13 21 (0.95%) VB
14 20 (0.90%) VB.NET
15 8 (0.36%) VBA
16 7 (0.32%) Ruby
17 6 (0.27%) ABAP
Qualifications
1 311 (14.07%) Degree
2 230 (10.41%) Microsoft Certification
3 159 (7.19%) MCSE
4 103 (4.66%) Cisco Certification
5 89 (4.03%) MCITP
6 88 (3.98%) MCP
7 77 (3.48%) CCNA
8 73 (3.30%) Security Cleared
9 64 (2.90%) MCSA
10 42 (1.90%) ITIL Certification
11 37 (1.67%) SC Cleared
12 26 (1.18%) CCNP
13 20 (0.90%) VMware Certified Professional (VCP)
14 19 (0.86%) CISSP
15 17 (0.77%) Network+ Certification
16 16 (0.72%) JNCIA
16 16 (0.72%) A+ Certification
17 15 (0.68%) HNC
18 14 (0.63%) ITIL Foundation Certificate
18 14 (0.63%) CEH
Quality Assurance & Compliance
1 228 (10.32%) SLA
2 27 (1.22%) QA
3 16 (0.72%) ISO/IEC 27001
4 12 (0.54%) Sarbanes-Oxley
5 8 (0.36%) HL7
6 7 (0.32%) ISO 9001
7 6 (0.27%) Data Quality
8 4 (0.18%) PCI DSS
9 2 (0.090%) COBIT
System Software
1 642 (29.05%) Active Directory
2 268 (12.13%) VMware Infrastructure
3 158 (7.15%) Hyper-V
4 73 (3.30%) XenApp
5 60 (2.71%) VMware ESX
6 57 (2.58%) vSphere
7 30 (1.36%) Terminal Services
8 25 (1.13%) Microsoft App-V
9 20 (0.90%) XenServer
9 20 (0.90%) XenDesktop
10 17 (0.77%) NFS
11 16 (0.72%) VMware ESXi
12 13 (0.59%) Citrix Presentation Server
13 11 (0.50%) Terminal Server
14 8 (0.36%) UAG
14 8 (0.36%) Squid
14 8 (0.36%) VMware Workstation
15 6 (0.27%) vCloud
16 4 (0.18%) IMail Server
16 4 (0.18%) Postfix
Systems Management
1 75 (3.39%) SCCM
2 30 (1.36%) WSUS
3 28 (1.27%) NetBackup
4 24 (1.09%) Backup Exec
5 23 (1.04%) SCOM
6 14 (0.63%) Norton AntiVirus
7 12 (0.54%) Tivoli
8 9 (0.41%) McAfee ePO
8 9 (0.41%) HP SIM
9 8 (0.36%) Tivoli Storage Manager
10 7 (0.32%) Systems Management Server (SMS)
10 7 (0.32%) Control-M
11 6 (0.27%) BMC PATROL
12 5 (0.23%) Nagios
12 5 (0.23%) Cisco CUCM
13 4 (0.18%) SolarWinds Orion
13 4 (0.18%) MOM
14 3 (0.14%) EMC Navisphere
14 3 (0.14%) EMC NetWorker
15 2 (0.090%) Cisco UCCX
Vendors
1 890 (40.27%) Microsoft
2 481 (21.76%) VMware
3 263 (11.90%) Citrix
4 262 (11.86%) Oracle
5 209 (9.46%) Cisco
6 116 (5.25%) HP
7 70 (3.17%) Apple
8 62 (2.81%) Bloomberg
9 54 (2.44%) Sun
9 54 (2.44%) Dell
10 49 (2.22%) SAP
10 49 (2.22%) Juniper
11 46 (2.08%) IBM
12 44 (1.99%) Red Hat
13 39 (1.76%) Symantec
14 37 (1.67%) NetApp
15 33 (1.49%) Avaya
16 32 (1.45%) Lotus
16 32 (1.45%) Reuters
17 27 (1.22%) CheckPoint
London
Global Technology Solutions Ltd
Salary: £50000 - £60000 per annum + ben+training
Posted: 56 minutes ago
Slough, Berkshire
Yoh Company
Salary: £30000 - £35000 per annum
Posted: 1 hour ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £50,000 per annum Corporate Benefits Package
Posted: 1 hour ago
City, London
Open Table
Salary: Competitive
Posted: 1 hour ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17k - 24.5k per year
Posted: 19 hours ago
Abingdon, Oxfordshire
RM Education
Salary: £32k - £40k per annum + 5% bonus
Posted: 21 hours ago
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £35000 - £45000 per annum + Benefits
Posted: 22 hours ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £15000 - £18000 per annum + bens
Posted: Yesterday
Berkshire
Logic Engagements Ltd
Salary: £40000 per annum + on-call allowance, bonus
Posted: Yesterday
Wokingham, Berkshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Chippenham, Wiltshire
Xist4 IT Recruitment
Salary: £23-25,000
Posted: Yesterday
City, London
Senitor Associates
Salary: £24000 - £26000 per annum + great company!
Posted: Yesterday
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: Yesterday
Luton, Bedfordshire
Understanding Recruitment
Salary: £18000 - £27000 per annum + bonus,pens,health+more
Posted: Yesterday
Luton, Bedfordshire
Understanding Recruitment
Salary: £20000 - £27000 per annum + bonus, pension, health, 25 d/h
Posted: Yesterday
North Yorkshire
The Bridge Ltd
Salary: Neg on Experience + On Call + Good Bens
Posted: Yesterday
Aylesbury, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + Benefits
Posted: Yesterday
Wetherby, West Yorkshire
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Overtime + Pension Scheme + Bonus
Posted: Yesterday
Norwich, Norfolk
IT Executive Ltd
Salary: £20000 - £25000 per annum + Bonus, Pension
Posted: Yesterday