The table below looks at the statistics for the Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 287 336 263
Rank change year-on-year
+49 -73
Permanent jobs requiring a Technical Support 1071 812 1237
As % of all permanent IT jobs located in the UK 0.94% 0.76% 1.07%
As % of the Job Titles category 0.99% 0.81% 1.12%
Number of salaries quoted 880 689 1088
Average salary £31,500 £31,500 £31,500
90% offered a salary of more than £21,250 £21,500 £20,500
10% offered a salary of more than £46,000 £45,000 £50,000
UK excluding London average salary £30,000 £30,000 £28,500
% change year-on-year
- +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the UK

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support within the UK.

Technical Support Salary Trend in the UK

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support over the 3 months to 19 September 2014 within the UK.

Technical Support Salary Histogram in the UK

Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 1009 £32,000 +1.58% 165
London +64 371 £35,000 - 38
South East +49 345 £31,750 -2.30% 42
Berkshire +64 145 £36,500 +4.28% 16
City of London +86 127 £36,500 -6.41% 17
East of England -22 81 £27,500 -12.00% 13
South West +20 74 £26,500 -21.48% 11
Surrey +7 71 £30,000 -7.69% 5
Reading +14 50 £31,250 -10.71% 6
Yorkshire -28 50 £23,500 -16.07% 8
West Yorkshire -15 40 £22,500 -25.00% 2
West Midlands +2 36 £32,500 +16.07% 3
Hertfordshire +7 35 £23,000 -26.98% 2
Bracknell +5 31 £36,500 +10.60%
Hampshire -3 31 £27,500 -12.69% 6
North West -55 28 £26,500 +8.16% 9
Oxfordshire +8 25 £36,000 +28.57% 4
Scotland -6 25 £22,000 -30.15% 4
Bristol +13 24 £27,500 +15.78% 4
Bedfordshire -11 23 £22,500 -43.03% 2
Leeds -17 23 £30,000 -3.22% 2
Buckinghamshire +16 21 £30,000 - 6
Kent +12 18 £37,500 -11.76% 3
Wiltshire +16 16 £26,500 -23.18% 1
Cambridgeshire -7 16 £42,500 +47.82% 8
West Sussex -17 16 £30,500 -12.85% 3
Windsor -5 15 £29,000 -40.20%
East Sussex -28 15 £26,000 -20.00%
East Midlands -32 15 £27,500 +10.00% 5
Aberdeen +24 14 £27,125 -36.17% 1

Technical Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1237 (55.95%) Windows
2 870 (39.35%) Microsoft
3 621 (28.09%) Active Directory
4 569 (25.73%) SQL
5 486 (21.98%) VMware
6 475 (21.48%) MS Excel
7 448 (20.26%) ITIL
8 433 (19.58%) SQL Server
9 411 (18.59%) MS Office
10 396 (17.91%) Linux
11 389 (17.59%) Windows Server 2008
12 354 (16.01%) MS Exchange
13 345 (15.60%) Finance
14 308 (13.93%) Degree
15 286 (12.94%) TCP/IP
16 271 (12.26%) VMware Infrastructure
17 255 (11.53%) Citrix
17 255 (11.53%) Windows Server 2003
17 255 (11.53%) UNIX
18 252 (11.40%) Firewall
19 247 (11.17%) DNS
20 239 (10.81%) Oracle
21 237 (10.72%) SLA
22 231 (10.45%) Windows 7
23 227 (10.27%) Microsoft Certification
24 211 (9.54%) Cisco
25 191 (8.64%) Analytical Skills
26 179 (8.10%) LAN
27 177 (8.01%) Java
28 174 (7.87%) DHCP

Technical Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 354 (16.01%) MS Exchange
2 147 (6.65%) SharePoint
3 140 (6.33%) IIS
4 136 (6.15%) Exchange Server 2010
5 83 (3.75%) Exchange Server 2007
6 60 (2.71%) Lync
7 53 (2.40%) Exchange Server 2013
8 51 (2.31%) Exchange Server 2003
9 48 (2.17%) Tomcat
10 40 (1.81%) Apache
11 39 (1.76%) Lotus Domino
12 29 (1.31%) Blackberry Enterprise Server
13 25 (1.13%) IBM Notes
14 18 (0.81%) WebSphere
15 17 (0.77%) WebLogic
16 15 (0.68%) SharePoint 2010
17 10 (0.45%) SAS
17 10 (0.45%) Alfresco
18 9 (0.41%) Oracle Workflow
19 8 (0.36%) SharePoint Server
Applications
1 475 (21.48%) MS Excel
2 411 (18.59%) MS Office
3 23 (1.04%) MS PowerPoint
4 13 (0.59%) PowerPivot
5 11 (0.50%) MS Visio
6 6 (0.27%) Spreadsheet
7 5 (0.23%) MS Project
8 4 (0.18%) AutoCAD
8 4 (0.18%) Acrobat
9 2 (0.090%) Final Cut Pro
9 2 (0.090%) PrintSoft PReS
10 1 (0.045%) FreeHand
10 1 (0.045%) Adobe Illustrator
10 1 (0.045%) Photoshop
Business Applications
1 29 (1.31%) Oracle General Ledger
2 28 (1.27%) Oracle Payables
3 27 (1.22%) Oracle Receivables
3 27 (1.22%) Oracle Assets
3 27 (1.22%) Oracle Financials
4 20 (0.90%) Dynamics AX
5 18 (0.81%) Oracle EBS R12
6 16 (0.72%) Oracle EBS
7 13 (0.59%) Oracle Cash Management
8 12 (0.54%) SAP Business One
9 11 (0.50%) Dynamics CRM
10 8 (0.36%) Oracle Applications
10 8 (0.36%) Remedy ITSM
11 5 (0.23%) Oracle Subledger Accounting
12 4 (0.18%) SAP SRM
12 4 (0.18%) Oracle iProcurement
12 4 (0.18%) Oracle 11i
12 4 (0.18%) PeopleSoft HRMS
12 4 (0.18%) Oracle ERP
13 3 (0.14%) Dynamics NAV
Cloud Services
1 63 (2.85%) SaaS
2 46 (2.08%) Office 365
3 19 (0.86%) PaaS
4 13 (0.59%) IaaS
5 9 (0.41%) Microsoft Azure
6 7 (0.32%) Cloud Computing
7 3 (0.14%) Google Apps
8 1 (0.045%) Route 53
8 1 (0.045%) Amazon EC2
8 1 (0.045%) Amazon S3
8 1 (0.045%) Amazon AWS
8 1 (0.045%) IBM SmartCloud
8 1 (0.045%) ElastiCache
8 1 (0.045%) Amazon ElastiCache
8 1 (0.045%) Taleo
Communications & Networking
1 286 (12.94%) TCP/IP
2 252 (11.40%) Firewall
3 247 (11.17%) DNS
4 179 (8.10%) LAN
5 174 (7.87%) DHCP
6 165 (7.46%) Internet
7 153 (6.92%) SAN
8 144 (6.51%) VPN
9 143 (6.47%) WAN
10 71 (3.21%) VoIP
11 55 (2.49%) Wireless
12 43 (1.94%) LDAP
13 34 (1.54%) SSL
14 33 (1.49%) MPLS
15 32 (1.45%) NAS
16 29 (1.31%) Ethernet
17 27 (1.22%) HTTP
18 25 (1.13%) PBX
19 23 (1.04%) SMTP
20 22 (1.00%) ADSL
Database & Business Intelligence
1 433 (19.58%) SQL Server
2 79 (3.57%) SQL Server Reporting Services
3 75 (3.39%) MySQL
4 69 (3.12%) Relational Database
5 56 (2.53%) SQL Server 2008
6 45 (2.04%) SQL Server 2005
7 41 (1.85%) Oracle Database
8 39 (1.76%) RDBMS
9 38 (1.72%) SQL Server 2012
10 33 (1.49%) Big Data
11 27 (1.22%) DB2
12 25 (1.13%) Oracle Database 10g
13 23 (1.04%) SQL Server 2000
14 17 (0.77%) NoSQL
15 16 (0.72%) Crystal Reports
16 15 (0.68%) Oracle Reports
17 14 (0.63%) Oracle BI Publisher
18 11 (0.50%) OLAP
18 11 (0.50%) Oracle OLAP
18 11 (0.50%) MongoDB
Development Applications
1 17 (0.77%) Oracle Forms
2 8 (0.36%) Team Foundation Server
3 6 (0.27%) Talend Open Studio
3 6 (0.27%) Eclipse
4 4 (0.18%) Subversion
4 4 (0.18%) Visual Studio
4 4 (0.18%) VSS/SourceSafe
4 4 (0.18%) Jenkins
5 3 (0.14%) JIRA
5 3 (0.14%) PowerBuilder
5 3 (0.14%) Maven
6 2 (0.090%) SilkTest
6 2 (0.090%) QuickTest Pro
6 2 (0.090%) LoadRunner
6 2 (0.090%) InstallShield
6 2 (0.090%) AdminStudio
6 2 (0.090%) Oracle APEX
6 2 (0.090%) WATIR
6 2 (0.090%) Selenium
7 1 (0.045%) Cucumber
General
1 345 (15.60%) Finance
2 95 (4.30%) French Language
3 87 (3.93%) Telecoms
4 75 (3.39%) German Language
5 64 (2.89%) Banking
6 55 (2.49%) Retail
7 54 (2.44%) Legal
8 45 (2.04%) Law
9 34 (1.54%) Front Office
9 34 (1.54%) Advertising
10 31 (1.40%) Spanish Language
11 30 (1.36%) Manufacturing
11 30 (1.36%) Back Office
12 29 (1.31%) Electronics
13 28 (1.27%) Marketing
14 21 (0.95%) Japanese Language
14 21 (0.95%) Russian Language
15 17 (0.77%) Multimedia
16 15 (0.68%) Pharmaceutical
17 12 (0.54%) Games
Libraries, Frameworks & Software Standards
1 126 (5.70%) HTML
2 117 (5.29%) .NET
3 113 (5.11%) XML
4 66 (2.99%) CSS
5 61 (2.76%) Web Services
6 38 (1.72%) ASP.NET
7 29 (1.31%) SOAP
8 25 (1.13%) COM
8 25 (1.13%) J2EE
9 19 (0.86%) jQuery
10 15 (0.68%) Classic ASP
11 14 (0.63%) WSDL
12 11 (0.50%) FIX Protocol
13 10 (0.45%) XHTML
13 10 (0.45%) .NET Framework
13 10 (0.45%) JSP
14 9 (0.41%) XSL
15 8 (0.36%) DHTML
15 8 (0.36%) Android SDK
16 7 (0.32%) Ajax
Miscellaneous
1 191 (8.64%) Analytical Skills
2 109 (4.93%) Computer Science
3 69 (3.12%) Blackberry
4 49 (2.22%) Mathematics
5 46 (2.08%) Management Information System
6 43 (1.94%) Clustering
7 40 (1.81%) Enterprise Software
8 35 (1.58%) Biometrics
9 29 (1.31%) Open Source
10 27 (1.22%) Fat Client
10 27 (1.22%) Thin Client
11 26 (1.18%) Replication
12 24 (1.09%) AS400
13 23 (1.04%) Client/Server
14 20 (0.90%) Video Conferencing
15 17 (0.77%) iPhone
15 17 (0.77%) iSeries
16 15 (0.68%) Data Integration
17 14 (0.63%) PKI
18 13 (0.59%) Hedge funds
Operating Systems
1 1237 (55.95%) Windows
2 396 (17.91%) Linux
3 389 (17.59%) Windows Server 2008
4 255 (11.53%) UNIX
4 255 (11.53%) Windows Server 2003
5 231 (10.45%) Windows 7
6 165 (7.46%) Windows Server 2012
6 165 (7.46%) Windows XP
7 80 (3.62%) Windows 8
8 55 (2.49%) Solaris
9 50 (2.26%) Windows Vista
10 43 (1.94%) Mac OS X
11 34 (1.54%) Ubuntu
12 33 (1.49%) Red Hat Enterprise Linux
13 29 (1.31%) Android
14 25 (1.13%) AIX
15 23 (1.04%) CentOS
16 19 (0.86%) Debian
17 18 (0.81%) Apple iOS
18 16 (0.72%) HPUX
Processes & Methodologies
1 448 (20.26%) ITIL
2 90 (4.07%) Service Management
2 90 (4.07%) Service Delivery
3 81 (3.66%) Disaster Recovery
4 76 (3.44%) Project Management
5 72 (3.26%) Business Intelligence
5 72 (3.26%) Time Management
6 67 (3.03%) CRM
7 64 (2.89%) Incident Management
8 52 (2.35%) Problem Management
9 50 (2.26%) Analytics
10 48 (2.17%) Line Management
11 45 (2.04%) Root Cause Analysis
12 43 (1.94%) Change Management
13 42 (1.90%) Mentoring
14 39 (1.76%) ERP
15 38 (1.72%) ITSM
16 37 (1.67%) Configuration Management
17 34 (1.54%) Workflow
18 33 (1.49%) Validation
Programming Languages
1 569 (25.73%) SQL
2 177 (8.01%) Java
3 114 (5.16%) JavaScript
4 71 (3.21%) Python
5 65 (2.94%) PowerShell
6 56 (2.53%) C#
7 51 (2.31%) PL/SQL
8 42 (1.90%) PHP
9 37 (1.67%) Perl
10 33 (1.49%) Bash Shell
11 32 (1.45%) C
12 30 (1.36%) T-SQL
13 29 (1.31%) VBScript
14 27 (1.22%) C++
14 27 (1.22%) Shell Script
15 20 (0.90%) VB
16 18 (0.81%) VB.NET
17 8 (0.36%) VBA
17 8 (0.36%) Ruby
18 6 (0.27%) ABAP
Qualifications
1 308 (13.93%) Degree
2 227 (10.27%) Microsoft Certification
3 152 (6.87%) MCSE
4 103 (4.66%) Cisco Certification
5 92 (4.16%) MCP
6 85 (3.84%) MCITP
7 82 (3.71%) CCNA
8 76 (3.44%) Security Cleared
9 69 (3.12%) MCSA
10 43 (1.94%) ITIL Certification
11 40 (1.81%) SC Cleared
12 26 (1.18%) CCNP
13 22 (1.00%) Network+ Certification
14 21 (0.95%) VMware Certified Professional (VCP)
15 20 (0.90%) A+ Certification
15 20 (0.90%) CISSP
16 17 (0.77%) CEH
17 16 (0.72%) JNCIA
18 14 (0.63%) HNC
19 12 (0.54%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 237 (10.72%) SLA
2 32 (1.45%) QA
3 22 (1.00%) ISO/IEC 27001
4 13 (0.59%) Sarbanes-Oxley
5 9 (0.41%) HL7
6 8 (0.36%) ISO 9001
7 7 (0.32%) Data Quality
8 4 (0.18%) PCI DSS
9 2 (0.090%) COBIT
10 1 (0.045%) Solvency II
System Software
1 621 (28.09%) Active Directory
2 271 (12.26%) VMware Infrastructure
3 159 (7.19%) Hyper-V
4 66 (2.99%) XenApp
5 58 (2.62%) vSphere
6 54 (2.44%) VMware ESX
7 28 (1.27%) Terminal Services
8 24 (1.09%) Microsoft App-V
9 21 (0.95%) XenDesktop
10 20 (0.90%) XenServer
11 14 (0.63%) VMware ESXi
12 13 (0.59%) NFS
12 13 (0.59%) Citrix Presentation Server
13 11 (0.50%) Terminal Server
14 10 (0.45%) VMware Workstation
15 8 (0.36%) Squid
16 7 (0.32%) UAG
17 6 (0.27%) VMware Server
18 5 (0.23%) vCloud
19 4 (0.18%) IMail Server
Systems Management
1 71 (3.21%) SCCM
2 28 (1.27%) WSUS
3 25 (1.13%) Backup Exec
4 24 (1.09%) NetBackup
5 22 (1.00%) SCOM
6 18 (0.81%) Norton AntiVirus
7 10 (0.45%) Tivoli
8 9 (0.41%) HP SIM
9 8 (0.36%) McAfee ePO
10 7 (0.32%) Tivoli Storage Manager
10 7 (0.32%) Control-M
11 6 (0.27%) BMC PATROL
12 5 (0.23%) Nagios
13 4 (0.18%) MOM
13 4 (0.18%) Systems Management Server (SMS)
13 4 (0.18%) Cisco CUCM
13 4 (0.18%) SolarWinds Orion
14 2 (0.090%) Cisco UCCX
14 2 (0.090%) OpenView
14 2 (0.090%) Nessus
Vendors
1 870 (39.35%) Microsoft
2 486 (21.98%) VMware
3 255 (11.53%) Citrix
4 239 (10.81%) Oracle
5 211 (9.54%) Cisco
6 113 (5.11%) HP
7 76 (3.44%) Apple
8 65 (2.94%) Bloomberg
9 54 (2.44%) Juniper
10 49 (2.22%) SAP
11 48 (2.17%) Sun
11 48 (2.17%) Dell
12 45 (2.04%) IBM
12 45 (2.04%) Symantec
13 42 (1.90%) Red Hat
14 33 (1.49%) NetApp
15 32 (1.45%) Reuters
16 29 (1.31%) Lotus
17 28 (1.27%) Avaya
18 26 (1.18%) McAfee
Luton, Bedfordshire
Lumesse
Salary: bonus + benefits
Posted: Yesterday
City, London
Bloomberg LP
Posted: Yesterday
City, London
Bloomberg LP
Posted: Yesterday
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £25,000 to £32,000 per annum Superb base with excellent bonus and
Posted: Yesterday
Derby, Derbyshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + Benefits
Posted: Yesterday
Greater Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 to £25000 per annum
Posted: Yesterday
London
Bridge Noble
Salary: £25000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £22,000 to £22,000 per annum
Posted: Yesterday
Horsham, West Sussex
IT Connections
Salary: £35,000 to £45,000
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £28,000 to £35,000 per annum + Great Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
London
ACL Recruitment
Salary: benefits
Posted: 2 days ago
Manchester, Lancashire
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Berkshire
Logic Engagements Ltd
Salary: £40000 per annum + on-call allowance, bonus
Posted: 2 days ago
London
RBW Consulting
Salary: From £45,000 to £60,000 per annum
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £23,400 to £23,400 per annum
Posted: 2 days ago
City, London
Bloomberg LP
Posted: 2 days ago
London
Eximius Group Limited
Salary: Offering very competitive annual salary
Posted: 2 days ago
United Kingdom
MatsSoft Limited
Salary: 20 days holiday Annual bonus after being at the company 12 months base
Posted: 2 days ago