1st Line Support Analyst Jobs in the South East

First Line Support Analyst
England > South East

The median First Line Support Analyst salary in the South East is £25,250 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 344 371 455
Rank change year-on-year +27 +84 -78
Permanent jobs requiring a 1st Line Support Analyst 46 46 33
As % of all permanent jobs advertised in the South East 0.28% 0.31% 0.17%
As % of the Job Titles category 0.29% 0.34% 0.17%
Number of salaries quoted 46 45 29
10th Percentile £22,000 £22,100 £21,000
25th Percentile £23,000 £23,750 £21,250
Median annual salary (50th Percentile) £25,250 £25,000 £26,500
Median % change year-on-year +1.00% -5.66% -3.64%
75th Percentile £27,750 £28,750 £28,750
90th Percentile £29,250 £31,500 £30,000
England median annual salary £25,000 £26,000 £25,000
% change year-on-year -3.85% +4.00% +13.64%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,676 13,491 19,184
% of permanent jobs with a recognized job title 93.90% 90.50% 96.41%
Number of salaries quoted 11,332 8,454 12,614
10th Percentile £27,500 £29,750 £30,000
25th Percentile £36,000 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in the South East.

Salary trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Surrey +12 22 £25,500 -7.27%
Kent +15 20 £24,000 -15.79% 1
Thames Valley +7 3 £23,500 -6.00% 2
Buckinghamshire -24 2 £25,750 +3.00%
West Sussex +41 1 £25,000 +13.64%
Berkshire +21 1 £23,500 -11.32% 2
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 5 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support Analyst in the job title.

1 41 (89.13%) Microsoft 365
2 38 (82.61%) Active Directory
3 34 (73.91%) Microsoft Office
4 31 (67.39%) Windows
5 25 (54.35%) Microsoft
6 24 (52.17%) SLA
7 21 (45.65%) Social Skills
8 18 (39.13%) Customer Service
9 17 (36.96%) DHCP
10 16 (34.78%) DNS
10 16 (34.78%) Degree
10 16 (34.78%) Windows 10
11 14 (30.43%) Problem-Solving
12 13 (28.26%) Security Cleared
13 12 (26.09%) WatchGuard
13 12 (26.09%) Firewall
13 12 (26.09%) SharePoint
14 10 (21.74%) Microsoft Exchange
15 9 (19.57%) ITIL
15 9 (19.57%) Driving Licence
15 9 (19.57%) Gamification
16 8 (17.39%) VoIP
17 7 (15.22%) Telecoms
18 6 (13.04%) Azure
19 5 (10.87%) SaaS
19 5 (10.87%) Analytics
19 5 (10.87%) Windows Server
20 4 (8.70%) Business Continuity
21 3 (6.52%) Wi-Fi
21 3 (6.52%) MCITP

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (26.09%) SharePoint
2 10 (21.74%) Microsoft Exchange
3 1 (2.17%) Confluence
Applications
1 34 (73.91%) Microsoft Office
2 1 (2.17%) Microsoft Excel
Business Applications
1 2 (4.35%) assyst
Cloud Services
1 41 (89.13%) Microsoft 365
2 6 (13.04%) Azure
3 5 (10.87%) SaaS
4 3 (6.52%) Entra ID
5 1 (2.17%) Mimecast
5 1 (2.17%) Power Platform
Communications & Networking
1 17 (36.96%) DHCP
2 16 (34.78%) DNS
3 12 (26.09%) Firewall
4 8 (17.39%) VoIP
5 3 (6.52%) LAN
5 3 (6.52%) WAN
5 3 (6.52%) Wi-Fi
6 2 (4.35%) ADSL
6 2 (4.35%) Broadband
6 2 (4.35%) VLAN
6 2 (4.35%) Wireless
7 1 (2.17%) Cisco ASA
7 1 (2.17%) Remote Desktop
7 1 (2.17%) TCP/IP
Database & Business Intelligence
1 1 (2.17%) Power BI
Development Applications
1 1 (2.17%) JIRA
General
1 21 (45.65%) Social Skills
2 7 (15.22%) Telecoms
3 3 (6.52%) Documentation Skills
4 1 (2.17%) Manufacturing
4 1 (2.17%) Wearables
Miscellaneous
1 9 (19.57%) Driving Licence
2 2 (4.35%) e-Learning
2 2 (4.35%) iPad
3 1 (2.17%) CMDB
3 1 (2.17%) NHS
3 1 (2.17%) Video Conferencing
3 1 (2.17%) Virtual Team
Operating Systems
1 31 (67.39%) Windows
2 16 (34.78%) Windows 10
3 5 (10.87%) Windows Server
4 1 (2.17%) Windows 7
4 1 (2.17%) Windows 8
4 1 (2.17%) Windows Server 2012
4 1 (2.17%) Windows Server 2016
Processes & Methodologies
1 18 (39.13%) Customer Service
2 14 (30.43%) Problem-Solving
3 9 (19.57%) Gamification
3 9 (19.57%) ITIL
4 5 (10.87%) Analytics
5 4 (8.70%) Business Continuity
6 1 (2.17%) Antivirus Management
6 1 (2.17%) Asset Management
6 1 (2.17%) Change Management
6 1 (2.17%) Cloud Security
6 1 (2.17%) Collaborative Working
6 1 (2.17%) Computer Science
6 1 (2.17%) Configuration Management
6 1 (2.17%) Cost Reduction
6 1 (2.17%) Customer Experience
6 1 (2.17%) Email Management
6 1 (2.17%) Knowledge Transfer
6 1 (2.17%) Patch Management
6 1 (2.17%) Project Delivery
6 1 (2.17%) Software Asset Management
Programming Languages
1 1 (2.17%) SQL
Qualifications
1 16 (34.78%) Degree
2 13 (28.26%) Security Cleared
3 3 (6.52%) MCITP
3 3 (6.52%) Microsoft Certification
4 2 (4.35%) CCNA
4 2 (4.35%) Cisco Certification
4 2 (4.35%) Network+ Certification
5 1 (2.17%) Computer Science Degree
5 1 (2.17%) SC Cleared
Quality Assurance & Compliance
1 24 (52.17%) SLA
System Software
1 38 (82.61%) Active Directory
2 1 (2.17%) VMware Infrastructure
Vendors
1 25 (54.35%) Microsoft
2 12 (26.09%) WatchGuard
3 3 (6.52%) Apple
3 3 (6.52%) Cisco
4 2 (4.35%) ServiceNow
5 1 (2.17%) ConnectWise
5 1 (2.17%) N-able
5 1 (2.17%) Salesforce
5 1 (2.17%) SolarWinds
5 1 (2.17%) Sophos
5 1 (2.17%) VMware