The table below looks at the statistics for the Service Desk Team Leader role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Team Leader in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Service Desk Team Lead
Rank 407 422 438
Rank change year-on-year
+15 +16
Permanent jobs requiring a Service Desk Team Leader 47 30 21
As % of all permanent IT jobs located in the South East 0.21% 0.14% 0.092%
As % of the Job Titles category 0.22% 0.14% 0.096%
Number of salaries quoted 42 25 21
Average salary £34,750 £28,750 £35,000
Average salary % change year-on-year
+20.86% -17.85%
90% offered a salary of more than £26,500 £27,500 £22,500
10% offered a salary of more than £39,000 £37,500 £40,000
UK excluding London average salary £32,000 £28,000 £30,000
% change year-on-year
+14.28% -6.66%
Service Desk Team Leader
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20932 20929 21912
As % of all permanent IT jobs located in the South East 95.12% 94.85% 95.66%
Number of salaries quoted 16738 17047 18976
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Team Leader
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Team Leader in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Team Leader Jobs Demand Trend in the South East

Service Desk Team Leader
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader across the South East region.

Service Desk Team Leader Salary Trend in the South East

Service Desk Team Leader
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Team Leader across the South East region over the 3 months to 25 November 2014.

Service Desk Team Leader Salary Histogram in the South East

Service Desk Team Leader
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Team Leader within the South East region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +25 22 £35,000 +9.37% 3
Surrey -2 10 £34,000 -20.00% 1
West Sussex +2 4 £39,000 +48.57%
Hampshire -36 4 £26,500 -4.28% 2
Oxfordshire - 4 £21,500 -
Berkshire +2 2 £28,000 -25.33%
East Sussex - 1 £28,500 -
Service Desk Team Leader
England

Service Desk Team Leader
Top 30 Related IT Skills in the South East

For the 6 months to 25 November 2014, IT jobs across the South East region that cited Service Desk Team Leader in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Team Leader in their job title.

1 49 (66.22%) ITIL
2 36 (48.65%) Service Delivery
3 32 (43.24%) SLA
4 24 (32.43%) Line Management
5 23 (31.08%) Microsoft
6 21 (28.38%) ITIL Certification
7 16 (21.62%) Cisco
7 16 (21.62%) Incident Management
8 12 (16.22%) Service Management
8 12 (16.22%) MS Excel
8 12 (16.22%) Mentoring
8 12 (16.22%) Performance Management
9 10 (13.51%) People Management
9 10 (13.51%) Windows
9 10 (13.51%) Cisco Certification
9 10 (13.51%) CCNA
10 9 (12.16%) MS Office
10 9 (12.16%) Continuous Improvement
11 8 (10.81%) Active Directory
12 7 (9.46%) Dell
12 7 (9.46%) Citrix
12 7 (9.46%) Finance
12 7 (9.46%) SolarWinds
12 7 (9.46%) Kalman Filter
13 6 (8.11%) Analytical Skills
13 6 (8.11%) Workflow
13 6 (8.11%) IBM
14 5 (6.76%) ITSM
14 5 (6.76%) Numerical Analysis
14 5 (6.76%) Transition Management

Service Desk Team Leader
Top Related IT Skills in the South East by Category

For the 6 months to 25 November 2014, IT jobs across the South East region that cited Service Desk Team Leader in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Team Leader in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.41%) MS Exchange
2 2 (2.70%) Exchange Server 2007
3 1 (1.35%) SharePoint 2010
3 1 (1.35%) Exchange Server 2010
3 1 (1.35%) Exchange Server 2013
3 1 (1.35%) Exchange Server 2003
3 1 (1.35%) SharePoint
Applications
1 12 (16.22%) MS Excel
2 9 (12.16%) MS Office
Communications & Networking
1 3 (4.05%) VPN
2 2 (2.70%) TCP/IP
3 1 (1.35%) Broadband
3 1 (1.35%) DHCP
3 1 (1.35%) DNS
3 1 (1.35%) SSL
3 1 (1.35%) Firewall
Database & Business Intelligence
1 2 (2.70%) SQL Server
2 1 (1.35%) SQL Server 2008
General
1 7 (9.46%) Finance
2 1 (1.35%) Retail
Miscellaneous
1 6 (8.11%) Analytical Skills
2 2 (2.70%) Statistics
3 1 (1.35%) EqualLogic
3 1 (1.35%) Enterprise Storage
3 1 (1.35%) EPoS
3 1 (1.35%) Management Information System
3 1 (1.35%) AS400
3 1 (1.35%) IVR
Operating Systems
1 10 (13.51%) Windows
2 4 (5.41%) Windows 7
3 3 (4.05%) Windows Server 2012
3 3 (4.05%) Windows Server 2008
4 1 (1.35%) UNIX
4 1 (1.35%) Linux
4 1 (1.35%) Windows XP
4 1 (1.35%) Windows Server 2003
4 1 (1.35%) Windows Vista
Processes & Methodologies
1 49 (66.22%) ITIL
2 36 (48.65%) Service Delivery
3 24 (32.43%) Line Management
4 16 (21.62%) Incident Management
5 12 (16.22%) Performance Management
5 12 (16.22%) Service Management
5 12 (16.22%) Mentoring
6 10 (13.51%) People Management
7 9 (12.16%) Continuous Improvement
8 7 (9.46%) Kalman Filter
9 6 (8.11%) Workflow
10 5 (6.76%) ITSM
10 5 (6.76%) Numerical Analysis
10 5 (6.76%) Transition Management
10 5 (6.76%) Process Improvement
11 4 (5.41%) Resource Management
11 4 (5.41%) Asset Management
12 3 (4.05%) Change Management
12 3 (4.05%) Quality Management
12 3 (4.05%) Problem Management
Programming Languages
1 1 (1.35%) SQL
Qualifications
1 21 (28.38%) ITIL Certification
2 10 (13.51%) CCNA
2 10 (13.51%) Cisco Certification
3 3 (4.05%) ITIL Foundation Certificate
4 1 (1.35%) Microsoft Certification
4 1 (1.35%) MCP
4 1 (1.35%) MCSE
4 1 (1.35%) MCSA
4 1 (1.35%) MCITP
4 1 (1.35%) SC Cleared
4 1 (1.35%) Security Cleared
Quality Assurance & Compliance
1 32 (43.24%) SLA
2 1 (1.35%) Sarbanes-Oxley
System Software
1 8 (10.81%) Active Directory
2 1 (1.35%) VMware Infrastructure
2 1 (1.35%) Hyper-V
2 1 (1.35%) XenApp
Systems Management
1 1 (1.35%) SCCM
1 1 (1.35%) Cisco UCCX
Vendors
1 23 (31.08%) Microsoft
2 16 (21.62%) Cisco
3 7 (9.46%) SolarWinds
3 7 (9.46%) Dell
3 7 (9.46%) Citrix
4 6 (8.11%) IBM
5 1 (1.35%) NetApp
5 1 (1.35%) Apple
5 1 (1.35%) VMware
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