Head of Customer Experience (Head of CX)
UK
The median Head of Customer Experience (Head of CX) salary in the UK is £70,000 per year according to job vacancies posted during the 6 months to 1 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 1 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 893 | 974 | 1208 |
| Rank change year-on-year | +81 | +234 | -309 |
| Permanent jobs requiring a Head of Customer Experience | 10 | 9 | 3 |
| As % of all permanent jobs advertised in the UK | 0.010% | 0.009% | 0.002% |
| As % of the Job Titles category | 0.011% | 0.009% | 0.002% |
| Number of salaries quoted | 8 | 5 | 3 |
| 10th Percentile | - | £67,500 | - |
| 25th Percentile | £63,750 | £75,000 | £62,500 |
| Median annual salary (50th Percentile) | £70,000 | £80,000 | £65,000 |
| Median % change year-on-year | -12.50% | +23.08% | +1.96% |
| 75th Percentile | £75,000 | £107,500 | £76,375 |
| 90th Percentile | £112,500 | - | £81,700 |
| UK excluding London median annual salary | £68,750 | £80,000 | £65,000 |
| % change year-on-year | -14.06% | +23.08% | +4.00% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 93,219 | 95,232 | 149,773 |
| % of permanent jobs with a recognized job title | 94.62% | 91.54% | 96.07% |
| Number of salaries quoted | 66,883 | 59,878 | 85,286 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,777 | £60,000 | £60,000 |
| Median % change year-on-year | -12.04% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
Head of Customer Experience
Job Vacancy Trend
Job postings that featured Head of Customer Experience in the job title as a proportion of all IT jobs advertised.
Head of Customer Experience
Salary Trend
3-month moving average salary quoted in jobs citing Head of Customer Experience.
Head of Customer Experience
Salary Histogram
Salary distribution for jobs citing Head of Customer Experience over the 6 months to 1 May 2024.
Head of Customer Experience
Top 7 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Head of Customer Experience within the UK over the 6 months to 1 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +95 | 10 | £70,000 | -12.50% | 2 |
| UK excluding London | +7 | 8 | £68,750 | -14.06% | 1 |
| Work from Home | +84 | 7 | £70,000 | -12.50% | 1 |
| South East | - | 6 | £68,750 | - | |
| North of England | +41 | 2 | - | - | 1 |
| North West | +9 | 2 | - | - | 1 |
| London | +122 | 1 | £200,000 | +90.48% | 1 |
Head of Customer Experience Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2024, Head of Customer Experience job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Head of Customer Experience in the job title.
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Head of Customer Experience Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: