The first table below looks at the demand for the Senior Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior Technical Support Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Senior Technical Support Analyst
Rank 849 879 863
Rank change year-on-year
+30 -16
Permanent jobs requiring a Senior Technical Support Analyst 13 20 18
As % of all permanent IT jobs located in the UK 0.012% 0.017% 0.014%
As % of the Job Titles category 0.013% 0.017% 0.015%
Number of salaries quoted 7 20 17
Average salary £47,000 £40,000 £30,000
Average salary % change year-on-year
+17.50% +33.33%
90% offered a salary of more than £35,300 £27,500 £27,900
10% offered a salary of more than £61,000 £50,500 £60,000
UK excluding London average salary £35,500 £40,000 £30,000
% change year-on-year
-11.25% +33.33%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
102035 114410 117207
As % of all permanent IT jobs located in the UK 94.41% 94.80% 94.20%
Number of salaries quoted 84835 98106 99148
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Senior Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior Technical Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Senior Technical Support Analyst Jobs Demand Trend

Senior Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support Analyst within the UK.

Senior Technical Support Analyst Salary Trend

Senior Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior Technical Support Analyst over the 3 months to 24 May 2013 within the UK.

Senior Technical Support Analyst Salary Histogram

Senior Technical Support Analyst
Top 7 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Technical Support Analyst within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +20 13 £47,000 +17.50%
London +55 6 £55,000 -
City of London +3 4 £55,000 -
East Midlands -2 4 - -
West Midlands - 3 £35,500 -
Solihull - 2 £35,500 -
Warwickshire - 1 - -

Senior Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs within the UK that cited Senior Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support Analyst in their job title.

1 13 (59.09%) Windows
2 9 (40.91%) UNIX
2 9 (40.91%) Citrix
3 8 (36.36%) Microsoft
3 8 (36.36%) MS Excel
4 7 (31.82%) VMware
5 6 (27.27%) HP
5 6 (27.27%) MCITP
6 5 (22.73%) Windows Server 2008
6 5 (22.73%) Cisco
6 5 (22.73%) Microsoft Certification
6 5 (22.73%) Active Directory
6 5 (22.73%) MS Exchange
6 5 (22.73%) MCSE
6 5 (22.73%) Blackberry
6 5 (22.73%) Blackberry Enterprise Server
6 5 (22.73%) Banking
7 4 (18.18%) AS400
7 4 (18.18%) Microsoft App-V
7 4 (18.18%) Windows Server 2003
7 4 (18.18%) SQL
7 4 (18.18%) OS/400
7 4 (18.18%) SAN
7 4 (18.18%) SCCM
7 4 (18.18%) SCOM
7 4 (18.18%) iSeries
8 3 (13.64%) Windows 7
8 3 (13.64%) VMware Infrastructure
8 3 (13.64%) Derivative
8 3 (13.64%) Problem Management

Senior Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs within the UK that cited Senior Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (13.64%) XML
Application Platforms
1 5 (22.73%) MS Exchange
1 5 (22.73%) Blackberry Enterprise Server
2 3 (13.64%) Exchange Server 2007
2 3 (13.64%) Exchange Server 2010
3 2 (9.091%) IIS
3 2 (9.091%) Exchange Server 2013
4 1 (4.545%) SharePoint 2010
4 1 (4.545%) SharePoint
4 1 (4.545%) Lotus Notes
4 1 (4.545%) Lotus Domino
Applications
1 8 (36.36%) MS Excel
2 2 (9.091%) MS Office
3 1 (4.545%) MS PowerPoint
Business Applications
1 1 (4.545%) Kondor+
1 1 (4.545%) Line 50
Communications & Networking
1 4 (18.18%) SAN
2 3 (13.64%) DNS
3 2 (9.091%) DHCP
3 2 (9.091%) TCP/IP
4 1 (4.545%) VPN
4 1 (4.545%) Firewall
General
1 5 (22.73%) Banking
2 3 (13.64%) Finance
3 1 (4.545%) Investment Banking
3 1 (4.545%) Front Office
3 1 (4.545%) Law
Miscellaneous
1 5 (22.73%) Blackberry
2 4 (18.18%) AS400
2 4 (18.18%) iSeries
3 3 (13.64%) Derivative
3 3 (13.64%) Foreign Exchange (FX)
4 2 (9.091%) iPhone
5 1 (4.545%) iPad
5 1 (4.545%) Video Conferencing
5 1 (4.545%) Fat Client
5 1 (4.545%) Statistics
5 1 (4.545%) Thin Client
Operating Systems
1 13 (59.09%) Windows
2 9 (40.91%) UNIX
3 5 (22.73%) Windows Server 2008
4 4 (18.18%) Windows Server 2003
4 4 (18.18%) OS/400
5 3 (13.64%) Windows 7
5 3 (13.64%) Windows XP
6 1 (4.545%) Linux
Processes & Methodologies
1 3 (13.64%) Problem Management
1 3 (13.64%) ITIL
2 2 (9.091%) Service Delivery
2 2 (9.091%) Asset Management
3 1 (4.545%) Incident Management
3 1 (4.545%) Investment Management
3 1 (4.545%) Knowledge Management
3 1 (4.545%) PRINCE2
3 1 (4.545%) Change Management
Programming Languages
1 4 (18.18%) SQL
2 3 (13.64%) Java
3 2 (9.091%) PowerShell
Qualifications
1 6 (27.27%) MCITP
2 5 (22.73%) Microsoft Certification
2 5 (22.73%) MCSE
3 2 (9.091%) VCP5
3 2 (9.091%) VMware Certified Professional (VCP)
3 2 (9.091%) VCP4
4 1 (4.545%) ISSMP
4 1 (4.545%) Degree
4 1 (4.545%) ITIL Certification
4 1 (4.545%) HND
Quality Assurance & Compliance
1 2 (9.091%) SLA
2 1 (4.545%) ISO/IEC 27001
2 1 (4.545%) ISO 9000
System Software
1 5 (22.73%) Active Directory
2 4 (18.18%) Microsoft App-V
3 3 (13.64%) VMware Infrastructure
4 2 (9.091%) Hyper-V
4 2 (9.091%) XenApp
Systems Management
1 4 (18.18%) SCCM
1 4 (18.18%) SCOM
2 2 (9.091%) NetBackup
2 2 (9.091%) Backup Exec
2 2 (9.091%) ARCserve
2 2 (9.091%) HP SIM
Vendors
1 9 (40.91%) Citrix
2 8 (36.36%) Microsoft
3 7 (31.82%) VMware
4 6 (27.27%) HP
5 5 (22.73%) Cisco
6 3 (13.64%) NetApp
7 2 (9.091%) Clearswift
7 2 (9.091%) CommVault
7 2 (9.091%) RightFax
7 2 (9.091%) Trend Micro
8 1 (4.545%) Lotus
8 1 (4.545%) Sage
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum + Benefits
Posted: 9 May 2013
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum
Posted: 16 May 2013
Reading, Berkshire
Experience: * 5+ years experience as a systems engineer in a networked Windows NT/2000/2003/2008 environment... * 8+ years Directory service solutions using Active Directory with Windows 2000,...
Austin Fraser
Salary: £45000.00 - £50000.00 per annum
Posted: 22 May 2013
London
Senior Technical Support Analyst, Windows, WINS, DNS, DHCP, IIS, Exchange, Clearswift, Blackberry, Powershell, Asset Management, Financial Services... Key Skills Required ?Windows 2003/2008 infrastructure including WINS, DNS, DHCP...
Harvey Nash plc
Salary: £42000 - £52000 per annum + Bonus and benefits
Posted: 21 May 2013
City, London
Service Delivery. Change Management... Indepth Exchange Server 2007 and/or 2010 Enterprise knowledge including troubleshooting and administration... Blackberry Enterprise Server 5. Powershell... NetApp SnapManager for Exchange... Symentec Backup...
PAW Associates
Salary: Unspecified £Market Rate + Bonus + Benefits
Posted: 21 May 2013