Senior Technical Support Analyst Jobs

Senior Technical Support Analyst
UK

The median Senior Technical Support Analyst salary in the UK is £54,296 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 885 988 1189
Rank change year-on-year +103 +201 -315
Permanent jobs requiring a Senior Technical Support Analyst 9 1 7
As % of all permanent jobs advertised in the UK 0.009% 0.001% 0.005%
As % of the Job Titles category 0.010% 0.001% 0.005%
Number of salaries quoted 9 1 6
10th Percentile - - £39,250
25th Percentile £52,896 £57,500 £42,806
Median annual salary (50th Percentile) £54,296 £60,000 £49,472
Median % change year-on-year -9.51% +21.28% +16.40%
75th Percentile £55,696 £62,500 £53,750
90th Percentile £56,000 - -
UK excluding London median annual salary - £60,000 £39,500
% change year-on-year - +51.90% +26.40%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,894 96,310 147,847
% of permanent jobs with a recognized job title 94.63% 91.58% 96.06%
Number of salaries quoted 66,756 60,420 85,018
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,923 £60,000 £60,000
Median % change year-on-year -11.80% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Senior Technical Support Analyst
Job Vacancy Trend

Job postings that featured Senior Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior Technical Support Analyst.

Salary trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Top 3 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Technical Support Analyst within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +118 9 £54,296 -9.51% 2
Work from Home - 9 £54,296 -
London - 9 £54,296 - 1

Senior Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, Senior Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Technical Support Analyst in the job title.

1 9 (100.00%) SQL
2 8 (88.89%) Dynamics CRM
2 8 (88.89%) SQL Server Integration Services
2 8 (88.89%) Change Management
2 8 (88.89%) Requirements Analysis
2 8 (88.89%) PL/SQL
2 8 (88.89%) T-SQL
2 8 (88.89%) SQL Server
2 8 (88.89%) ITIL
2 8 (88.89%) Windows
2 8 (88.89%) CRM
2 8 (88.89%) ETL
2 8 (88.89%) Active Directory
3 6 (66.67%) Data Security
3 6 (66.67%) Management Information System
3 6 (66.67%) Degree
3 6 (66.67%) Incident Management
3 6 (66.67%) Change Advisory Board
3 6 (66.67%) Housing Association
3 6 (66.67%) Knowledge Transfer
3 6 (66.67%) Risk Register
3 6 (66.67%) Root Cause Analysis
3 6 (66.67%) Task Automation
4 4 (44.44%) NEC Housing
4 4 (44.44%) NEC
5 3 (33.33%) Data Analysis
5 3 (33.33%) Requirements Gathering
6 2 (22.22%) Social Skills
6 2 (22.22%) Customer Service
6 2 (22.22%) PRINCE2 Practitioner

Senior Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (11.11%) Microsoft Excel
Business Applications
1 8 (88.89%) Dynamics CRM
2 4 (44.44%) NEC Housing
Database & Business Intelligence
1 8 (88.89%) SQL Server
1 8 (88.89%) SQL Server Integration Services
General
1 2 (22.22%) Finance
1 2 (22.22%) Social Skills
2 1 (11.11%) Public Sector
Miscellaneous
1 6 (66.67%) Housing Association
1 6 (66.67%) Management Information System
2 1 (11.11%) Social Media
Operating Systems
1 8 (88.89%) Windows
Processes & Methodologies
1 8 (88.89%) Change Management
1 8 (88.89%) CRM
1 8 (88.89%) ETL
1 8 (88.89%) ITIL
1 8 (88.89%) Requirements Analysis
2 6 (66.67%) Change Advisory Board
2 6 (66.67%) Data Security
2 6 (66.67%) Incident Management
2 6 (66.67%) Knowledge Transfer
2 6 (66.67%) Risk Register
2 6 (66.67%) Root Cause Analysis
2 6 (66.67%) Task Automation
3 3 (33.33%) Data Analysis
3 3 (33.33%) Requirements Gathering
4 2 (22.22%) Customer Service
4 2 (22.22%) Disaster Recovery
4 2 (22.22%) PRINCE2
5 1 (11.11%) Mentoring
5 1 (11.11%) User Acceptance Testing
Programming Languages
1 9 (100.00%) SQL
2 8 (88.89%) PL/SQL
2 8 (88.89%) T-SQL
Qualifications
1 6 (66.67%) Degree
2 2 (22.22%) PRINCE2 Practitioner
System Software
1 8 (88.89%) Active Directory
Vendors
1 4 (44.44%) NEC