The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 72 51 72
Rank change year-on-year
-21 +21
Permanent jobs citing Service Management 30 48 25
As % of all permanent IT jobs located in Wales 2.17% 3.95% 1.98%
As % of the Processes & Methodologies category 2.66% 4.88% 2.63%
Number of salaries quoted 24 41 25
Average salary £34,918 £34,500 £45,000
Average salary % change year-on-year
+1.21% -23.33%
90% offered a salary of more than £26,800 £30,600 £25,400
10% offered a salary of more than £55,000 £51,000 £53,000
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1126 983 950
As % of all permanent IT jobs located in Wales 81.42% 80.84% 75.10%
Number of salaries quoted 934 834 842
Average salary £39,750 £35,000 £35,000
Average salary % change year-on-year
+13.57% -
90% offered a salary of more than £26,500 £27,500 £25,500
10% offered a salary of more than £55,000 £46,000 £55,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 24 April 2015.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -33 21 £37,500 +8.69% 2
West Wales - 5 £34,836 -
Mid Wales - 3 £26,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 24 April 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 45 (81.82%) ITIL
2 19 (34.55%) ITSM
3 18 (32.73%) Service Delivery
4 17 (30.91%) Change Management
5 15 (27.27%) Finance
6 14 (25.45%) Problem Management
7 12 (21.82%) Incident Management
7 12 (21.82%) Windows
7 12 (21.82%) Microsoft
8 11 (20.00%) Security Cleared
9 10 (18.18%) VMware
10 9 (16.36%) SLA
10 9 (16.36%) VMware Infrastructure
10 9 (16.36%) SCCM
10 9 (16.36%) SC Cleared
11 8 (14.55%) Mentoring
12 7 (12.73%) Line Management
12 7 (12.73%) User Experience
12 7 (12.73%) Continuous Improvement
12 7 (12.73%) Management Information System
13 6 (10.91%) MS Office
13 6 (10.91%) Linux
13 6 (10.91%) SQL
13 6 (10.91%) Project Management
13 6 (10.91%) Apple
13 6 (10.91%) Coaching
14 5 (9.09%) Analytical Skills
14 5 (9.09%) ITIL V3
14 5 (9.09%) Life Science
14 5 (9.09%) Microsoft Azure

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 24 April 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (7.27%) Lync
2 3 (5.45%) Tomcat
3 2 (3.64%) Documentum
3 2 (3.64%) JBoss
4 1 (1.82%) Apache
4 1 (1.82%) IIS
Applications
1 6 (10.91%) MS Office
2 3 (5.45%) MS Excel
Business Applications
1 4 (7.27%) Agresso
2 1 (1.82%) Remedy ITSM
Cloud Services
1 5 (9.09%) Microsoft Azure
2 4 (7.27%) Office 365
3 1 (1.82%) Cloud Computing
Communications & Networking
1 3 (5.45%) Ethernet
1 3 (5.45%) TCP/IP
1 3 (5.45%) Internet
2 2 (3.64%) Firewall
3 1 (1.82%) HTTP
3 1 (1.82%) VoIP
Database & Business Intelligence
1 4 (7.27%) SQLPlus
2 3 (5.45%) Relational Database
3 1 (1.82%) MySQL
3 1 (1.82%) Oracle Database
Development Applications
1 2 (3.64%) Ant
1 2 (3.64%) Eclipse
General
1 15 (27.27%) Finance
2 4 (7.27%) Welsh Language
3 2 (3.64%) Advertising
3 2 (3.64%) Banking
3 2 (3.64%) Multimedia
3 2 (3.64%) Investment Banking
4 1 (1.82%) Marketing
4 1 (1.82%) Manufacturing
4 1 (1.82%) Back Office
4 1 (1.82%) Telecoms
4 1 (1.82%) Publishing
Job Titles
1 13 (23.64%) Service Manager
2 12 (21.82%) Analyst
3 7 (12.73%) Senior Analyst
3 7 (12.73%) Services Delivery Manager
3 7 (12.73%) Delivery Manager
4 5 (9.09%) Architect
4 5 (9.09%) Problem Manager
5 4 (7.27%) SCCM Engineer
5 4 (7.27%) Solutions Architect
6 3 (5.45%) 1st Line Support
6 3 (5.45%) Applications Support
6 3 (5.45%) Senior Manager
6 3 (5.45%) Senior Services Delivery Manager
6 3 (5.45%) Senior Service Manager
7 2 (3.64%) Process Engineer
7 2 (3.64%) Cyber Security Consultant
7 2 (3.64%) 1st Line Support Engineer
7 2 (3.64%) IT Support
7 2 (3.64%) Support Technician
7 2 (3.64%) Developer
Libraries, Frameworks & Software Standards
1 4 (7.27%) CGI
2 1 (1.82%) LAMP
2 1 (1.82%) .NET Framework
2 1 (1.82%) Software Packaging
2 1 (1.82%) .NET
Miscellaneous
1 7 (12.73%) Management Information System
1 7 (12.73%) User Experience
2 5 (9.09%) Analytical Skills
2 5 (9.09%) Life Science
3 4 (7.27%) Video Conferencing
3 4 (7.27%) GIS
4 2 (3.64%) BYOD
4 2 (3.64%) Enterprise Software
4 2 (3.64%) Internet of Things
4 2 (3.64%) Data Protection Act
5 1 (1.82%) Performance Metrics
Operating Systems
1 12 (21.82%) Windows
2 6 (10.91%) Linux
3 5 (9.09%) UNIX
4 4 (7.27%) Windows 7
4 4 (7.27%) Apple iOS
5 1 (1.82%) Red Hat Enterprise Linux
5 1 (1.82%) Solaris
Processes & Methodologies
1 45 (81.82%) ITIL
2 19 (34.55%) ITSM
3 18 (32.73%) Service Delivery
4 17 (30.91%) Change Management
5 14 (25.45%) Problem Management
6 12 (21.82%) Incident Management
7 8 (14.55%) Mentoring
8 7 (12.73%) Line Management
8 7 (12.73%) Continuous Improvement
9 6 (10.91%) Coaching
9 6 (10.91%) Project Management
10 5 (9.09%) Agile Software Development
10 5 (9.09%) ITIL V3
11 4 (7.27%) Matrix Management
11 4 (7.27%) User Acceptance Testing
11 4 (7.27%) Migration
11 4 (7.27%) Technical Architecture
11 4 (7.27%) Business Development
11 4 (7.27%) Business Intelligence
12 3 (5.45%) Business Continuity
Programming Languages
1 6 (10.91%) SQL
2 2 (3.64%) Python
2 2 (3.64%) Java
2 2 (3.64%) Perl
3 1 (1.82%) PHP
3 1 (1.82%) PL/SQL
Qualifications
1 11 (20.00%) Security Cleared
2 9 (16.36%) SC Cleared
3 4 (7.27%) Degree
4 3 (5.45%) CISSP
5 2 (3.64%) CISA
5 2 (3.64%) CISM
5 2 (3.64%) Six Sigma Green Belt
6 1 (1.82%) ITIL Foundation Certificate
6 1 (1.82%) VMware Certified Professional (VCP)
6 1 (1.82%) MCP
6 1 (1.82%) MCSA
6 1 (1.82%) CCNA
6 1 (1.82%) Cisco Certification
6 1 (1.82%) Microsoft Certification
6 1 (1.82%) RHCE
6 1 (1.82%) ITIL Certification
Quality Assurance & Compliance
1 9 (16.36%) SLA
2 3 (5.45%) ISO/IEC 27001
2 3 (5.45%) COBIT
2 3 (5.45%) PCI DSS
3 2 (3.64%) QA
System Software
1 9 (16.36%) VMware Infrastructure
2 5 (9.09%) Active Directory
3 4 (7.27%) Terminal Services
3 4 (7.27%) XenApp
3 4 (7.27%) XenDesktop
Systems Management
1 9 (16.36%) SCCM
Vendors
1 12 (21.82%) Microsoft
2 10 (18.18%) VMware
3 6 (10.91%) Apple
4 5 (9.09%) Citrix
5 4 (7.27%) Dell
5 4 (7.27%) Oracle
5 4 (7.27%) Remedy
5 4 (7.27%) Computacenter
5 4 (7.27%) ServiceNow
6 3 (5.45%) Red Hat
7 2 (3.64%) EMC
7 2 (3.64%) Cisco
8 1 (1.82%) SAP
8 1 (1.82%) HP
Cardiff, South Glamorgan
Velindre
Salary: Competitive
Posted: 16 days ago