The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Service Management
UK / Wales
Rank 59 68 87
Rank change year-on-year
+9 +19
Permanent jobs citing Service Management 34 35 22
As % of all permanent IT jobs located in Wales 3.06% 2.80% 1.67%
As % of the Processes & Methodologies category 3.56% 3.44% 2.05%
Number of salaries quoted 13 30 17
Median salary £40,000 £37,500 £35,000
Median salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £28,200 £25,000 £34,301
10% offered a salary of more than £50,000 £65,950 £51,000
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
955 1017 1073
As % of all permanent IT jobs located in Wales 86.04% 81.43% 81.47%
Number of salaries quoted 813 891 940
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £26,500 £27,500 £28,500
10% offered a salary of more than £55,350 £52,500 £53,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 19 January 2017.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +4 19 - -
South Wales -5 12 £40,000 +6.66% 2
West Wales - 3 £50,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 19 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 63 (76.83%) ITIL
2 47 (57.32%) ITSM
3 40 (48.78%) Microsoft
4 31 (37.80%) Problem Management
5 27 (32.93%) SLA
6 25 (30.49%) ITIL Certification
6 25 (30.49%) MS Excel
6 25 (30.49%) Degree
7 24 (29.27%) Service Delivery
8 23 (28.05%) Microsoft Certification
9 22 (26.83%) Continuous Improvement
10 21 (25.61%) Active Directory
11 20 (24.39%) VMware
12 19 (23.17%) Incident Management
13 18 (21.95%) Stakeholder Management
13 18 (21.95%) Windows
14 17 (20.73%) VMware Infrastructure
15 16 (19.51%) Enterprise Software
15 16 (19.51%) Windows Server
16 15 (18.29%) Statistics
17 14 (17.07%) Hyper-V
17 14 (17.07%) User Experience
17 14 (17.07%) HP
17 14 (17.07%) Management Information System
17 14 (17.07%) Agile Software Development
18 13 (15.85%) NetBackup
18 13 (15.85%) Wi-Fi
18 13 (15.85%) Telecoms
18 13 (15.85%) Veritas
18 13 (15.85%) Unix

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (7.32%) MS Exchange
1 6 (7.32%) SharePoint
2 5 (6.10%) BizTalk Server
3 3 (3.66%) Skype for Business
4 1 (1.22%) Apache
4 1 (1.22%) IIS
4 1 (1.22%) Tomcat
Applications
1 25 (30.49%) MS Excel
2 1 (1.22%) MS Office
Business Applications
1 3 (3.66%) Unit4 Business World
Cloud Services
1 8 (9.76%) Office 365
2 6 (7.32%) SaaS
3 3 (3.66%) Azure Active Directory
3 3 (3.66%) IaaS
3 3 (3.66%) Microsoft Azure
3 3 (3.66%) PaaS
4 2 (2.44%) G Suite
Communications & Networking
1 13 (15.85%) Wi-Fi
2 8 (9.76%) DNS
3 7 (8.54%) Firewall
3 7 (8.54%) LAN
3 7 (8.54%) WAN
4 6 (7.32%) Structured Cabling
5 3 (3.66%) Skype
5 3 (3.66%) Unified Communications
6 2 (2.44%) DHCP
6 2 (2.44%) Internet
6 2 (2.44%) IP Telephony
6 2 (2.44%) NAS
6 2 (2.44%) SAN
6 2 (2.44%) VPN
7 1 (1.22%) Intrusion Detection
7 1 (1.22%) Network Security
7 1 (1.22%) VLAN
7 1 (1.22%) WLAN
Database & Business Intelligence
1 12 (14.63%) SQL Server
2 3 (3.66%) SQL Server Integration Services
3 2 (2.44%) PostgreSQL
Development Applications
1 4 (4.88%) JMeter
1 4 (4.88%) LoadRunner
1 4 (4.88%) LoadUI
1 4 (4.88%) Ranorex
1 4 (4.88%) Selenium
1 4 (4.88%) SoapUI
2 1 (1.22%) Rational DOORS
2 1 (1.22%) Subversion
2 1 (1.22%) Visual Studio
General
1 13 (15.85%) Telecoms
2 7 (8.54%) Finance
3 2 (2.44%) Advertising
3 2 (2.44%) Electronics
3 2 (2.44%) Financial Institution
4 1 (1.22%) Back Office
4 1 (1.22%) French Language
4 1 (1.22%) German Language
4 1 (1.22%) Italian Language
4 1 (1.22%) Military
4 1 (1.22%) Portuguese Language
4 1 (1.22%) Spanish Language
Job Titles
1 10 (12.20%) Head of Service Management
2 9 (10.98%) Service Manager
3 8 (9.76%) Support Engineer
4 7 (8.54%) IT Manager
5 6 (7.32%) Head of Infrastructure
5 6 (7.32%) IT Services Manager
5 6 (7.32%) Storage Engineer
5 6 (7.32%) Technical Engineer
6 5 (6.10%) Database Manager
6 5 (6.10%) Infrastructure Manager
6 5 (6.10%) Operations Manager
7 4 (4.88%) Administrator
7 4 (4.88%) Analyst
7 4 (4.88%) Data Engineer
7 4 (4.88%) Data Protection Engineer
7 4 (4.88%) IT Engineer
7 4 (4.88%) IT Support
7 4 (4.88%) IT Support Engineer
7 4 (4.88%) Test Engineer
8 3 (3.66%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 5 (6.10%) Web Services
2 3 (3.66%) .NET
3 2 (2.44%) REST
3 2 (2.44%) SOAP
3 2 (2.44%) XML
4 1 (1.22%) LAMP
4 1 (1.22%) Middleware
4 1 (1.22%) Oracle Fusion
4 1 (1.22%) SailPoint
4 1 (1.22%) WebCenter
Miscellaneous
1 16 (19.51%) Enterprise Software
2 15 (18.29%) Statistics
3 14 (17.07%) Management Information System
3 14 (17.07%) User Experience
4 6 (7.32%) Data Centre
5 5 (6.10%) Analytical Skills
6 2 (2.44%) Computer Science
6 2 (2.44%) Data Integration
6 2 (2.44%) Performance Metrics
6 2 (2.44%) Visualisation
7 1 (1.22%) Fintech
7 1 (1.22%) Hybrid Cloud
Operating Systems
1 18 (21.95%) Windows
2 16 (19.51%) Windows Server
3 13 (15.85%) Unix
4 8 (9.76%) Linux
5 2 (2.44%) SUSE
5 2 (2.44%) Windows Server 2008
5 2 (2.44%) Windows Server 2012
6 1 (1.22%) AIX
Processes & Methodologies
1 63 (76.83%) ITIL
2 47 (57.32%) ITSM
3 31 (37.80%) Problem Management
4 24 (29.27%) Service Delivery
5 22 (26.83%) Continuous Improvement
6 19 (23.17%) Incident Management
7 18 (21.95%) Stakeholder Management
8 14 (17.07%) Agile Software Development
9 12 (14.63%) Mentoring
10 11 (13.41%) Data Protection
10 11 (13.41%) ITIL V3
11 10 (12.20%) Business Continuity
11 10 (12.20%) Coaching
11 10 (12.20%) Project Management
11 10 (12.20%) TOGAF
12 8 (9.76%) Process Improvement
13 7 (8.54%) Change Management
13 7 (8.54%) Line Management
13 7 (8.54%) Matrix Management
13 7 (8.54%) Validation
Programming Languages
1 3 (3.66%) C#
1 3 (3.66%) PowerShell
2 2 (2.44%) SQL
Qualifications
1 25 (30.49%) Degree
1 25 (30.49%) ITIL Certification
2 23 (28.05%) Microsoft Certification
3 10 (12.20%) MCSE
4 8 (9.76%) MCITP
5 5 (6.10%) MCP
6 4 (4.88%) ISTQB
7 3 (3.66%) CCNA
7 3 (3.66%) Cisco Certification
7 3 (3.66%) Postgraduate
8 2 (2.44%) ITIL Foundation Certificate
8 2 (2.44%) MCDST
8 2 (2.44%) MCSA
8 2 (2.44%) MCTS
8 2 (2.44%) Security Cleared
9 1 (1.22%) CCENT
9 1 (1.22%) CCNP
9 1 (1.22%) JNCIP
9 1 (1.22%) Oracle Certification
9 1 (1.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (32.93%) SLA
2 3 (3.66%) BS7799
3 1 (1.22%) QA
System Software
1 21 (25.61%) Active Directory
2 17 (20.73%) VMware Infrastructure
3 14 (17.07%) Hyper-V
4 3 (3.66%) vSphere
5 2 (2.44%) VMware ESX
Systems Management
1 13 (15.85%) NetBackup
2 4 (4.88%) ServiceCenter
3 3 (3.66%) Cisco Prime
4 2 (2.44%) vRealize
5 1 (1.22%) HP Data Protector
5 1 (1.22%) Oracle Enterprise Manager
5 1 (1.22%) Oracle Identity Management
5 1 (1.22%) Oracle Identity Manager
5 1 (1.22%) SCCM
5 1 (1.22%) Tivoli
5 1 (1.22%) Tivoli Storage Manager
5 1 (1.22%) WSUS
Vendors
1 40 (48.78%) Microsoft
2 20 (24.39%) VMware
3 14 (17.07%) HP
4 13 (15.85%) 3PAR
4 13 (15.85%) Veeam
4 13 (15.85%) Veritas
5 12 (14.63%) Cisco
6 10 (12.20%) Oracle
7 4 (4.88%) Atlassian
7 4 (4.88%) Citrix
7 4 (4.88%) Red Hat
8 3 (3.66%) SolarWinds
9 2 (2.44%) Altiris
9 2 (2.44%) Avaya
9 2 (2.44%) Google
9 2 (2.44%) Remedy
10 1 (1.22%) Brocade
10 1 (1.22%) CheckPoint
10 1 (1.22%) IBM
10 1 (1.22%) Signiant