The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 80 78 82
Rank change year-on-year
-2 +4
Permanent jobs citing Service Management 19 29 7
As % of all permanent IT jobs located in Wales 1.48% 2.28% 0.66%
As % of the Processes & Methodologies category 1.96% 2.87% 0.96%
Number of salaries quoted 14 24 4
Average salary £40,000 £37,000 £32,000
Average salary % change year-on-year
+8.10% +15.62%
90% offered a salary of more than £34,836 £20,800 £28,300
10% offered a salary of more than £51,750 £53,400 £42,000
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
970 1011 726
As % of all permanent IT jobs located in Wales 75.55% 79.54% 68.82%
Number of salaries quoted 834 895 652
Average salary £37,500 £37,565 £35,000
Average salary % change year-on-year
-0.17% +7.32%
90% offered a salary of more than £28,500 £27,500 £26,000
10% offered a salary of more than £52,500 £47,500 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 24 December 2014.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -10 15 £43,750 +18.24% 3
West Wales - 4 £34,836 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 24 December 2014, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 35 (89.74%) ITIL
2 21 (53.85%) Service Delivery
3 15 (38.46%) Change Management
4 12 (30.77%) Finance
5 11 (28.21%) Problem Management
5 11 (28.21%) SC Cleared
5 11 (28.21%) Security Cleared
6 10 (25.64%) Project Management
7 9 (23.08%) Incident Management
7 9 (23.08%) Life Science
8 7 (17.95%) Microsoft
9 6 (15.38%) VMware
9 6 (15.38%) Continuous Improvement
9 6 (15.38%) Coaching
10 5 (12.82%) UNIX
10 5 (12.82%) Management Information System
11 4 (10.26%) MS Excel
11 4 (10.26%) Business Intelligence
11 4 (10.26%) SLA
11 4 (10.26%) VMware Infrastructure
11 4 (10.26%) Line Management
11 4 (10.26%) Mentoring
11 4 (10.26%) User Experience
11 4 (10.26%) Performance Metrics
12 3 (7.69%) Windows
12 3 (7.69%) Linux
12 3 (7.69%) ITSM
12 3 (7.69%) Manufacturing
12 3 (7.69%) Degree
12 3 (7.69%) Welsh Language

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 24 December 2014, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.56%) Tomcat
1 1 (2.56%) SharePoint
Applications
1 4 (10.26%) MS Excel
2 2 (5.13%) MS Project
Cloud Services
1 3 (7.69%) Microsoft Azure
2 2 (5.13%) SaaS
Communications & Networking
1 2 (5.13%) SAN
2 1 (2.56%) LAN
2 1 (2.56%) WAN
General
1 12 (30.77%) Finance
2 3 (7.69%) Manufacturing
2 3 (7.69%) Welsh Language
3 2 (5.13%) Telecoms
3 2 (5.13%) Publishing
Job Titles
1 16 (41.03%) Service Manager
2 11 (28.21%) Services Delivery Manager
2 11 (28.21%) Delivery Manager
3 8 (20.51%) Analyst
4 5 (12.82%) Senior Manager
4 5 (12.82%) Senior Services Delivery Manager
4 5 (12.82%) Senior Service Manager
5 4 (10.26%) Technical Manager
5 4 (10.26%) Senior Analyst
6 3 (7.69%) Service Analyst
6 3 (7.69%) Operations Manager
6 3 (7.69%) SCCM Engineer
7 2 (5.13%) Technical Design Authority
7 2 (5.13%) Customer Services Manager
7 2 (5.13%) IT Services Manager
7 2 (5.13%) Project Manager
7 2 (5.13%) Technical Project Manager
7 2 (5.13%) Services Delivery Analyst
7 2 (5.13%) Release Manager
8 1 (2.56%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (2.56%) .NET
1 1 (2.56%) LAMP
1 1 (2.56%) .NET Framework
Miscellaneous
1 9 (23.08%) Life Science
2 5 (12.82%) Management Information System
3 4 (10.26%) User Experience
3 4 (10.26%) Performance Metrics
4 3 (7.69%) Analytical Skills
5 1 (2.56%) Data Protection Act
Operating Systems
1 5 (12.82%) UNIX
2 3 (7.69%) Windows
2 3 (7.69%) Linux
2 3 (7.69%) Windows 7
3 2 (5.13%) Solaris
Processes & Methodologies
1 35 (89.74%) ITIL
2 21 (53.85%) Service Delivery
3 15 (38.46%) Change Management
4 11 (28.21%) Problem Management
5 10 (25.64%) Project Management
6 9 (23.08%) Incident Management
7 6 (15.38%) Coaching
7 6 (15.38%) Continuous Improvement
8 4 (10.26%) Line Management
8 4 (10.26%) Mentoring
8 4 (10.26%) Business Intelligence
9 3 (7.69%) ITSM
9 3 (7.69%) User Acceptance Testing
10 2 (5.13%) Matrix Management
10 2 (5.13%) Configuration Management
11 1 (2.56%) ERP
11 1 (2.56%) Validation
11 1 (2.56%) Scrum
11 1 (2.56%) Agile Software Development
11 1 (2.56%) Strategic Planning
Programming Languages
1 2 (5.13%) C
1 2 (5.13%) Java
2 1 (2.56%) SQL
Qualifications
1 11 (28.21%) SC Cleared
1 11 (28.21%) Security Cleared
2 3 (7.69%) Degree
3 1 (2.56%) RHCE
3 1 (2.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (10.26%) SLA
System Software
1 4 (10.26%) VMware Infrastructure
Systems Management
1 3 (7.69%) SCCM
Vendors
1 7 (17.95%) Microsoft
2 6 (15.38%) VMware
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