The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 63 80 82
Rank change year-on-year
+17 +2
Permanent jobs citing Service Management 47 24 17
As % of all permanent IT jobs located in Wales 3.38% 1.84% 1.32%
As % of the Processes & Methodologies category 4.08% 2.40% 1.68%
Number of salaries quoted 20 22 13
Average salary £50,000 £56,250 £31,500
Average salary % change year-on-year
-11.11% +78.57%
90% offered a salary of more than £39,250 £32,650 £24,800
10% offered a salary of more than £75,750 £80,000 £45,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1151 998 1012
As % of all permanent IT jobs located in Wales 82.81% 76.65% 78.33%
Number of salaries quoted 971 867 901
Average salary £37,000 £35,400 £35,000
Average salary % change year-on-year
+4.51% +1.14%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 3 September 2015.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +4 37 £50,000 -9.09% 5
Mid Wales - 7 - -
West Wales +6 3 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 3 September 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 81 (94.19%) ITIL
2 30 (34.88%) ITSM
3 20 (23.26%) Change Management
4 19 (22.09%) Agile Software Development
4 19 (22.09%) Incident Management
5 17 (19.77%) Service Delivery
5 17 (19.77%) Microsoft
6 16 (18.60%) Problem Management
7 15 (17.44%) Analytical Skills
8 14 (16.28%) Finance
9 12 (13.95%) VMware
10 11 (12.79%) ITIL Certification
11 10 (11.63%) SLA
11 10 (11.63%) Configuration Management
11 10 (11.63%) Security Cleared
12 9 (10.47%) Citrix
12 9 (10.47%) Internet
12 9 (10.47%) SAP
13 8 (9.30%) Windows
13 8 (9.30%) PRINCE2
13 8 (9.30%) MS Excel
13 8 (9.30%) BMC
13 8 (9.30%) Mentoring
14 7 (8.14%) MS Office
14 7 (8.14%) VMware Infrastructure
14 7 (8.14%) ITIL V3
14 7 (8.14%) Asset Management
14 7 (8.14%) ISO/IEC 27001
15 6 (6.98%) Electronics
15 6 (6.98%) SC Cleared

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 3 September 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.65%) Lync
2 2 (2.33%) SharePoint
3 1 (1.16%) LiveLink
3 1 (1.16%) IIS
3 1 (1.16%) Apache
Applications
1 8 (9.30%) MS Excel
2 7 (8.14%) MS Office
3 2 (2.33%) MS PowerPoint
Business Applications
1 5 (5.81%) Agresso
2 4 (4.65%) Remedy ITSM
3 1 (1.16%) SAP Oil and Gas
Cloud Services
1 4 (4.65%) Office 365
2 2 (2.33%) Microsoft Azure
2 2 (2.33%) Amazon AWS
Communications & Networking
1 9 (10.47%) Internet
2 5 (5.81%) Firewall
3 1 (1.16%) VoIP
3 1 (1.16%) Ethernet
3 1 (1.16%) HTTP
3 1 (1.16%) TCP/IP
3 1 (1.16%) VPN
Database & Business Intelligence
1 3 (3.49%) Oracle Database
2 2 (2.33%) Relational Database
3 1 (1.16%) SQLPlus
3 1 (1.16%) Oracle Database 11g
Development Applications
1 2 (2.33%) Oracle APEX
2 1 (1.16%) AdminStudio
General
1 14 (16.28%) Finance
2 6 (6.98%) Electronics
3 5 (5.81%) Back Office
3 5 (5.81%) Manufacturing
4 4 (4.65%) Marketing
5 2 (2.33%) Telecoms
5 2 (2.33%) Advertising
6 1 (1.16%) Multimedia
Job Titles
1 19 (22.09%) Service Manager
2 10 (11.63%) Applications Manager
3 8 (9.30%) Analyst
3 8 (9.30%) Consultant
4 7 (8.14%) Head of Service Management
5 5 (5.81%) IT Services Manager
5 5 (5.81%) 1st Line Support Engineer
5 5 (5.81%) Technical Support
5 5 (5.81%) 1st Line Support
5 5 (5.81%) Support Engineer
5 5 (5.81%) Technical Support Engineer
5 5 (5.81%) Technical Engineer
6 4 (4.65%) Delivery Manager
6 4 (4.65%) Service Desk Manager
6 4 (4.65%) Infrastructure Specialist
6 4 (4.65%) Infrastructure Manager
6 4 (4.65%) Security Consultant
6 4 (4.65%) Services Delivery Manager
6 4 (4.65%) Operations Manager
6 4 (4.65%) Engineering Manager
Libraries, Frameworks & Software Standards
1 4 (4.65%) CGI
2 1 (1.16%) .NET
2 1 (1.16%) COM
2 1 (1.16%) Web Services
2 1 (1.16%) Flash
Miscellaneous
1 15 (17.44%) Analytical Skills
2 5 (5.81%) Data Centre
3 4 (4.65%) BYOD
3 4 (4.65%) Internet of Things
3 4 (4.65%) User Experience
3 4 (4.65%) Data Protection Act
3 4 (4.65%) GIS
4 3 (3.49%) Life Science
5 2 (2.33%) CMDB
5 2 (2.33%) Blog
5 2 (2.33%) Visualisation
6 1 (1.16%) Enterprise Software
6 1 (1.16%) Management Information System
6 1 (1.16%) Video Conferencing
6 1 (1.16%) DTV
Operating Systems
1 8 (9.30%) Windows
2 3 (3.49%) Linux
3 2 (2.33%) Windows 7
4 1 (1.16%) Apple iOS
4 1 (1.16%) UNIX
Processes & Methodologies
1 81 (94.19%) ITIL
2 30 (34.88%) ITSM
3 20 (23.26%) Change Management
4 19 (22.09%) Agile Software Development
4 19 (22.09%) Incident Management
5 17 (19.77%) Service Delivery
6 16 (18.60%) Problem Management
7 10 (11.63%) Configuration Management
8 8 (9.30%) PRINCE2
8 8 (9.30%) Mentoring
9 7 (8.14%) ITIL V3
9 7 (8.14%) Asset Management
10 6 (6.98%) ERP
10 6 (6.98%) Process Management
10 6 (6.98%) Performance Management
11 5 (5.81%) Performance Improvement
11 5 (5.81%) Resource Management
11 5 (5.81%) Business Continuity
11 5 (5.81%) Information Security
11 5 (5.81%) Logistics
Programming Languages
1 3 (3.49%) SQL
2 2 (2.33%) Apex Code
2 2 (2.33%) Java
3 1 (1.16%) PHP
3 1 (1.16%) C
3 1 (1.16%) C#
Qualifications
1 11 (12.79%) ITIL Certification
2 10 (11.63%) Security Cleared
3 6 (6.98%) SC Cleared
4 5 (5.81%) Degree
4 5 (5.81%) ITIL Foundation Certificate
4 5 (5.81%) CCNA
4 5 (5.81%) CISSP
4 5 (5.81%) Cisco Certification
5 4 (4.65%) CISA
5 4 (4.65%) CISM
6 2 (2.33%) MCSA
6 2 (2.33%) Microsoft Certification
6 2 (2.33%) SAP Certification
7 1 (1.16%) MCP
Quality Assurance & Compliance
1 10 (11.63%) SLA
2 7 (8.14%) ISO/IEC 27001
3 5 (5.81%) COBIT
3 5 (5.81%) QA
3 5 (5.81%) PCI DSS
4 2 (2.33%) ISO 9001
System Software
1 7 (8.14%) VMware Infrastructure
2 4 (4.65%) XenApp
2 4 (4.65%) XenDesktop
2 4 (4.65%) Terminal Services
3 3 (3.49%) Active Directory
Systems Management
1 6 (6.98%) SCCM
2 4 (4.65%) CA Spectrum
3 1 (1.16%) SCSM
3 1 (1.16%) Windows Intune
Vendors
1 17 (19.77%) Microsoft
2 12 (13.95%) VMware
3 9 (10.47%) SAP
3 9 (10.47%) Citrix
4 8 (9.30%) BMC
5 6 (6.98%) Remedy
5 6 (6.98%) Cisco
6 4 (4.65%) Avaya
6 4 (4.65%) Dell
6 4 (4.65%) Nortel
6 4 (4.65%) Computacenter
6 4 (4.65%) ServiceNow
6 4 (4.65%) CA
6 4 (4.65%) Oracle
7 3 (3.49%) HP
8 2 (2.33%) Salesforce.com
8 2 (2.33%) TOWER Software
9 1 (1.16%) Apple
Pontypridd, Mid Glamorgan
Centric Resource
Salary: From £60,000 to £70,000 per annum
Posted: 4 hours ago
Bridgend, Mid Glamorgan
CGI
Salary: £33000 - £37500 per annum + Benefits
Posted: Yesterday
Cardiff, South Glamorgan
People Source Consulting
Salary: £30000 - £40000 per annum + car
Posted: 2 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £21000 per annum + Benefits
Posted: 15 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £21000 per annum + Benefits
Posted: 15 days ago