The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 69 84 61
Rank change year-on-year
+15 -23
Permanent jobs citing Service Management 31 23 29
As % of all permanent IT jobs located in Wales 2.38% 1.70% 2.76%
As % of the Processes & Methodologies category 3.02% 2.05% 3.31%
Number of salaries quoted 28 18 22
Average salary £37,500 £34,836 £42,000
Average salary % change year-on-year
+7.64% -17.05%
90% offered a salary of more than £25,000 £25,000 £28,000
10% offered a salary of more than £52,000 £41,500 £79,500
UK excluding London average salary £43,125 £45,000 £43,306
% change year-on-year
-4.16% +3.91%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1028 1120 877
As % of all permanent IT jobs located in Wales 78.77% 82.90% 83.44%
Number of salaries quoted 888 957 743
Average salary £37,500 £37,500 £38,000
Average salary % change year-on-year
- -1.31%
90% offered a salary of more than £27,000 £29,000 £27,500
10% offered a salary of more than £53,500 £55,000 £57,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 13 February 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +6 27 £37,500 +7.14% 3
Mid Wales - 4 £40,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 13 February 2016, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 48 (80.00%) ITIL
2 23 (38.33%) Service Delivery
2 23 (38.33%) ITSM
3 18 (30.00%) Problem Management
4 17 (28.33%) Microsoft
5 13 (21.67%) Incident Management
6 12 (20.00%) Windows
7 10 (16.67%) Oracle
7 10 (16.67%) Finance
7 10 (16.67%) VMware
7 10 (16.67%) Agile Software Development
8 9 (15.00%) Firewall
8 9 (15.00%) Unix
8 9 (15.00%) SLA
8 9 (15.00%) Degree
8 9 (15.00%) Performance Management
9 8 (13.33%) VMware Infrastructure
9 8 (13.33%) Analytical Skills
9 8 (13.33%) Cisco
9 8 (13.33%) Linux
9 8 (13.33%) MS Exchange
9 8 (13.33%) SQL
9 8 (13.33%) Active Directory
9 8 (13.33%) Change Management
10 7 (11.67%) Citrix
10 7 (11.67%) Project Management
10 7 (11.67%) PRINCE2
10 7 (11.67%) ITIL V3
10 7 (11.67%) High Availability
10 7 (11.67%) Change Control

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 13 February 2016, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (13.33%) MS Exchange
2 3 (5.00%) SharePoint
3 2 (3.33%) Exchange Server 2007
3 2 (3.33%) Exchange Server 2010
3 2 (3.33%) Exchange Server 2013
4 1 (1.67%) Oracle 10gAS
4 1 (1.67%) Oracle Application Server
4 1 (1.67%) WebLogic
Applications
1 5 (8.33%) MS Excel
2 3 (5.00%) MS Office
Business Applications
1 3 (5.00%) Remedy ITSM
2 2 (3.33%) SAP Oil and Gas
3 1 (1.67%) Oracle ERP
Cloud Services
1 2 (3.33%) Amazon AWS
Communications & Networking
1 9 (15.00%) Firewall
2 6 (10.00%) DHCP
2 6 (10.00%) DNS
2 6 (10.00%) IP Telephony
2 6 (10.00%) SAN
2 6 (10.00%) VPN
2 6 (10.00%) Wi-Fi
3 2 (3.33%) Internet
4 1 (1.67%) LDAP
Database & Business Intelligence
1 4 (6.67%) Oracle Database
2 3 (5.00%) Oracle Database 11g
2 3 (5.00%) SQL Server
3 2 (3.33%) Data Warehouse
3 2 (3.33%) OLAP
3 2 (3.33%) Oracle OLAP
3 2 (3.33%) QlikView
3 2 (3.33%) Relational Database
3 2 (3.33%) SQL Server Analysis Services
3 2 (3.33%) SQL Server Integration Services
3 2 (3.33%) SQL Server Reporting Services
4 1 (1.67%) MS Access
4 1 (1.67%) Oracle Database 10g
4 1 (1.67%) RDBMS
4 1 (1.67%) SQLPlus
Development Applications
1 1 (1.67%) Ant
1 1 (1.67%) Eclipse
1 1 (1.67%) HP UFT
1 1 (1.67%) Hudson
1 1 (1.67%) LoadRunner
General
1 10 (16.67%) Finance
2 6 (10.00%) Financial Institution
2 6 (10.00%) Telecoms
3 4 (6.67%) Marketing
4 3 (5.00%) Advertising
4 3 (5.00%) Back Office
5 2 (3.33%) Electronics
5 2 (3.33%) Manufacturing
Job Titles
1 13 (21.67%) Service Manager
2 10 (16.67%) Administrator
2 10 (16.67%) IT Manager
3 7 (11.67%) Head of IT
4 6 (10.00%) Analyst
4 6 (10.00%) IT Services Manager
4 6 (10.00%) Systems Administrator
5 5 (8.33%) Architect
5 5 (8.33%) Head of IT Operations
5 5 (8.33%) Head of Operations
5 5 (8.33%) Team Leader
5 5 (8.33%) Technical Architect
6 4 (6.67%) Delivery Manager
6 4 (6.67%) ITIL Manager
6 4 (6.67%) ITIL Service Manager
6 4 (6.67%) Service Desk Administrator
6 4 (6.67%) Services Delivery Manager
7 3 (5.00%) Business Manager
7 3 (5.00%) Relationships Manager
7 3 (5.00%) Service Analyst
Libraries, Frameworks & Software Standards
1 2 (3.33%) COM
1 2 (3.33%) MDX
2 1 (1.67%) Hibernate
2 1 (1.67%) Spring
2 1 (1.67%) Spring Batch
2 1 (1.67%) XML
Miscellaneous
1 8 (13.33%) Analytical Skills
2 6 (10.00%) Data Centre
3 5 (8.33%) CESG
3 5 (8.33%) Statistics
4 2 (3.33%) Blog
4 2 (3.33%) Enterprise Software
4 2 (3.33%) Fat Client
4 2 (3.33%) Thin Client
5 1 (1.67%) CMDB
5 1 (1.67%) Fintech
5 1 (1.67%) Management Information System
5 1 (1.67%) Mobile Payment
Operating Systems
1 12 (20.00%) Windows
2 9 (15.00%) Unix
3 8 (13.33%) Linux
4 6 (10.00%) Windows Server
4 6 (10.00%) Windows Server 2008
4 6 (10.00%) Windows Server 2012
5 1 (1.67%) Solaris
Processes & Methodologies
1 48 (80.00%) ITIL
2 23 (38.33%) ITSM
2 23 (38.33%) Service Delivery
3 18 (30.00%) Problem Management
4 13 (21.67%) Incident Management
5 10 (16.67%) Agile Software Development
6 9 (15.00%) Performance Management
7 8 (13.33%) Change Management
8 7 (11.67%) Change Control
8 7 (11.67%) High Availability
8 7 (11.67%) ITIL V3
8 7 (11.67%) PRINCE2
8 7 (11.67%) Project Management
8 7 (11.67%) Root Cause Analysis
9 6 (10.00%) Coaching
9 6 (10.00%) Disaster Recovery
10 5 (8.33%) Enterprise Architecture
10 5 (8.33%) Technical Architecture
10 5 (8.33%) TOGAF
10 5 (8.33%) Zachman Framework
Programming Languages
1 8 (13.33%) SQL
2 3 (5.00%) PL/SQL
3 2 (3.33%) Java
4 1 (1.67%) Korn
4 1 (1.67%) Perl
4 1 (1.67%) Shell Script
Qualifications
1 9 (15.00%) Degree
2 6 (10.00%) Microsoft Certification
3 4 (6.67%) ITIL Foundation Certificate
4 3 (5.00%) ITIL Certification
4 3 (5.00%) SC Cleared
4 3 (5.00%) Security Cleared
5 2 (3.33%) CCNA
5 2 (3.33%) Cisco Certification
5 2 (3.33%) PRINCE2 Certification
5 2 (3.33%) SAP Certification
6 1 (1.67%) BC Cleared
6 1 (1.67%) DV Cleared
Quality Assurance & Compliance
1 9 (15.00%) SLA
2 7 (11.67%) ISO/IEC 27001
3 5 (8.33%) COBIT
4 2 (3.33%) ISO 9001
4 2 (3.33%) ISO22301
5 1 (1.67%) QA
System Software
1 8 (13.33%) Active Directory
1 8 (13.33%) VMware Infrastructure
2 6 (10.00%) vSphere
3 2 (3.33%) XenDesktop
3 2 (3.33%) XenServer
Systems Management
1 1 (1.67%) BMC Marimba
1 1 (1.67%) HP Quality Center
1 1 (1.67%) SCCM
1 1 (1.67%) WSUS
Vendors
1 17 (28.33%) Microsoft
2 10 (16.67%) Oracle
2 10 (16.67%) VMware
3 8 (13.33%) Cisco
4 7 (11.67%) Citrix
5 6 (10.00%) Avaya
5 6 (10.00%) Red Hat
5 6 (10.00%) Remedy
5 6 (10.00%) SAP
6 3 (5.00%) HP
7 2 (3.33%) ServiceNow
7 2 (3.33%) Tableau
7 2 (3.33%) TOWER Software
8 1 (1.67%) BMC
8 1 (1.67%) IBM
Bridgend, Mid Glamorgan
CGI
Salary: £15500 per annum + benefits
Posted: 17 days ago