The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 5 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Service Management
Rank 83 74 56
Rank change year-on-year
-9 -18
Permanent jobs citing Service Management 20 32 48
As % of all permanent IT jobs located in Wales 1.50% 2.32% 3.92%
As % of the Processes & Methodologies category 1.83% 2.78% 4.70%
Number of salaries quoted 14 23 42
Median salary £35,750 £34,836 £34,500
Median salary % change year-on-year
+2.62% +0.97%
90% offered a salary of more than £18,450 £26,700 £30,650
10% offered a salary of more than £49,100 £55,000 £51,000
UK excluding London median salary £42,500 £45,000 £47,500
% change year-on-year
-5.55% -5.26%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1093 1153 1021
As % of all permanent IT jobs located in Wales 81.93% 83.73% 83.28%
Number of salaries quoted 933 960 866
Median salary £40,000 £40,000 £35,000
Median salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 5 May 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +5 18 £43,750 +10.06% 3
Mid Wales -5 1 £19,500 -26.41% 1
North Wales - 1 £29,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 5 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 40 (72.73%) ITIL
2 21 (38.18%) Incident Management
3 20 (36.36%) ITSM
4 18 (32.73%) Windows
4 18 (32.73%) SLA
4 18 (32.73%) Problem Management
5 16 (29.09%) Firewall
6 15 (27.27%) Finance
6 15 (27.27%) Microsoft
7 13 (23.64%) Linux
7 13 (23.64%) Unix
8 12 (21.82%) Oracle
9 11 (20.00%) SQL
9 11 (20.00%) Change Management
9 11 (20.00%) Analytical Skills
10 10 (18.18%) Active Directory
10 10 (18.18%) Cisco
10 10 (18.18%) MS Exchange
10 10 (18.18%) VMware
11 9 (16.36%) Citrix
11 9 (16.36%) Remedy
12 8 (14.55%) Project Management
12 8 (14.55%) MS Office
12 8 (14.55%) Service Delivery
12 8 (14.55%) ServiceNow
12 8 (14.55%) Oracle Database
12 8 (14.55%) High Availability
12 8 (14.55%) Windows Server
13 7 (12.73%) Remedy ITSM
13 7 (12.73%) PL/SQL

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (18.18%) MS Exchange
2 2 (3.64%) Exchange Server 2007
2 2 (3.64%) Exchange Server 2010
2 2 (3.64%) Exchange Server 2013
2 2 (3.64%) SharePoint
3 1 (1.82%) IBM Notes
Applications
1 8 (14.55%) MS Office
2 6 (10.91%) MS Excel
Business Applications
1 7 (12.73%) Remedy ITSM
2 1 (1.82%) assyst
Communications & Networking
1 16 (29.09%) Firewall
2 6 (10.91%) DHCP
2 6 (10.91%) DNS
2 6 (10.91%) IP Telephony
2 6 (10.91%) SAN
2 6 (10.91%) VPN
2 6 (10.91%) Wi-Fi
3 4 (7.27%) Internet
4 1 (1.82%) Wireless
Database & Business Intelligence
1 8 (14.55%) Oracle Database
2 6 (10.91%) SQLPlus
3 3 (5.45%) SQL Server
4 2 (3.64%) Data Warehouse
4 2 (3.64%) OLAP
4 2 (3.64%) Oracle Database 11g
4 2 (3.64%) Oracle OLAP
4 2 (3.64%) QlikView
4 2 (3.64%) SQL Server Analysis Services
4 2 (3.64%) SQL Server Integration Services
4 2 (3.64%) SQL Server Reporting Services
5 1 (1.82%) RDBMS
5 1 (1.82%) Relational Database
Development Applications
1 1 (1.82%) HP UFT
1 1 (1.82%) LoadRunner
General
1 15 (27.27%) Finance
2 6 (10.91%) Financial Institution
3 4 (7.27%) Back Office
4 3 (5.45%) Advertising
4 3 (5.45%) Telecoms
Job Titles
1 12 (21.82%) Analyst
2 10 (18.18%) Administrator
3 9 (16.36%) IT Manager
3 9 (16.36%) Service Manager
4 7 (12.73%) Service Analyst
5 6 (10.91%) Support Engineer
5 6 (10.91%) Systems Administrator
6 5 (9.09%) Business Manager
6 5 (9.09%) Business Relationship Manager
6 5 (9.09%) IT Relationships Manager
6 5 (9.09%) Relationships Manager
6 5 (9.09%) Service Desk Analyst
7 4 (7.27%) 1st Line Engineer
7 4 (7.27%) 1st Line Support Engineer
7 4 (7.27%) 1st Line Technical Support
7 4 (7.27%) ITIL Manager
7 4 (7.27%) ITIL Service Manager
7 4 (7.27%) Service Desk Administrator
7 4 (7.27%) SQL Analyst
7 4 (7.27%) Unix Analyst
Libraries, Frameworks & Software Standards
1 2 (3.64%) MDX
Miscellaneous
1 11 (20.00%) Analytical Skills
2 6 (10.91%) Fintech
2 6 (10.91%) Mobile Payment
3 2 (3.64%) CMDB
3 2 (3.64%) Enterprise Software
3 2 (3.64%) Fat Client
3 2 (3.64%) Management Information System
3 2 (3.64%) Thin Client
4 1 (1.82%) Data Centre
4 1 (1.82%) Data Structures
4 1 (1.82%) Driving Licence
Operating Systems
1 18 (32.73%) Windows
2 13 (23.64%) Linux
2 13 (23.64%) Unix
3 8 (14.55%) Windows Server
4 6 (10.91%) Solaris
4 6 (10.91%) Windows Server 2008
4 6 (10.91%) Windows Server 2012
Processes & Methodologies
1 40 (72.73%) ITIL
2 21 (38.18%) Incident Management
3 20 (36.36%) ITSM
4 18 (32.73%) Problem Management
5 11 (20.00%) Change Management
6 8 (14.55%) High Availability
6 8 (14.55%) Project Management
6 8 (14.55%) Service Delivery
7 7 (12.73%) PRINCE2
8 6 (10.91%) Agile Software Development
8 6 (10.91%) Coaching
8 6 (10.91%) Disaster Recovery
8 6 (10.91%) ITIL V2
8 6 (10.91%) Performance Management
8 6 (10.91%) Resource Management
8 6 (10.91%) Root Cause Analysis
9 5 (9.09%) ITIL V3
9 5 (9.09%) Stakeholder Management
10 4 (7.27%) Logistics
10 4 (7.27%) Time Management
Programming Languages
1 11 (20.00%) SQL
2 7 (12.73%) PL/SQL
3 1 (1.82%) Java
3 1 (1.82%) Korn
3 1 (1.82%) Perl
3 1 (1.82%) Shell Script
Qualifications
1 6 (10.91%) ITIL Foundation Certificate
1 6 (10.91%) Microsoft Certification
2 5 (9.09%) ITIL Certification
3 4 (7.27%) CCNA
3 4 (7.27%) Cisco Certification
4 3 (5.45%) Degree
5 2 (3.64%) PRINCE2 Certification
6 1 (1.82%) DV Cleared
6 1 (1.82%) SC Cleared
6 1 (1.82%) Security Cleared
Quality Assurance & Compliance
1 18 (32.73%) SLA
2 1 (1.82%) QA
System Software
1 10 (18.18%) Active Directory
2 6 (10.91%) VMware Infrastructure
2 6 (10.91%) vSphere
3 2 (3.64%) XenDesktop
3 2 (3.64%) XenServer
Systems Management
1 1 (1.82%) BMC Marimba
1 1 (1.82%) HP Quality Center
1 1 (1.82%) SCCM
1 1 (1.82%) WSUS
Vendors
1 15 (27.27%) Microsoft
2 12 (21.82%) Oracle
3 10 (18.18%) Cisco
3 10 (18.18%) VMware
4 9 (16.36%) Citrix
4 9 (16.36%) Remedy
5 8 (14.55%) ServiceNow
6 6 (10.91%) Avaya
6 6 (10.91%) Red Hat
7 3 (5.45%) SAP
8 2 (3.64%) Tableau
9 1 (1.82%) BMC
9 1 (1.82%) HP
9 1 (1.82%) IBM
9 1 (1.82%) Lotus
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Salary: £25000 - £28000 per annum + Benefits
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