The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 27 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 46 75 82
Rank change year-on-year
+29 +7
Permanent jobs citing Service Management 57 33 20
As % of all permanent IT jobs located in Wales 4.34% 2.32% 1.57%
As % of the Processes & Methodologies category 5.00% 2.77% 1.95%
Number of salaries quoted 25 16 17
Median salary £37,500 £50,000 £55,000
Median salary % change year-on-year
-25.00% -9.09%
90% offered a salary of more than £18,000 £30,000 £33,400
10% offered a salary of more than £52,500 £78,750 £72,000
UK excluding London median salary £45,000 £43,250 £42,500
% change year-on-year
+4.04% +1.76%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1141 1193 1024
As % of all permanent IT jobs located in Wales 86.90% 83.84% 80.63%
Number of salaries quoted 967 1018 854
Median salary £37,500 £37,500 £36,500
Median salary % change year-on-year
- +2.73%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £52,500 £50,000 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 27 September 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales -4 29 - - 1
South Wales 0 22 £30,000 -40.00%
West Wales -15 4 £48,750 -
North Wales - 1 £42,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 27 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 73 (82.02%) ITIL
2 39 (43.82%) Microsoft
3 36 (40.45%) ITSM
4 33 (37.08%) SLA
5 28 (31.46%) Continuous Improvement
6 25 (28.09%) Active Directory
6 25 (28.09%) Service Delivery
7 24 (26.97%) Problem Management
8 22 (24.72%) VMware
9 21 (23.60%) MS Excel
9 21 (23.60%) Degree
10 20 (22.47%) Incident Management
10 20 (22.47%) Windows
11 19 (21.35%) ITIL Certification
12 18 (20.22%) Project Management
12 18 (20.22%) Enterprise Software
13 16 (17.98%) Windows Server
14 15 (16.85%) Analytical Skills
14 15 (16.85%) Firewall
14 15 (16.85%) Stakeholder Management
14 15 (16.85%) HP
14 15 (16.85%) Unix
14 15 (16.85%) SQL
15 14 (15.73%) Oracle
15 14 (15.73%) SQL Server
15 14 (15.73%) Cisco
15 14 (15.73%) DNS
15 14 (15.73%) Management Information System
15 14 (15.73%) VMware Infrastructure
16 13 (14.61%) Finance

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.11%) MS Exchange
2 6 (6.74%) SharePoint
3 3 (3.37%) BizTalk Server
4 1 (1.12%) IBM Notes
Applications
1 21 (23.60%) MS Excel
2 3 (3.37%) MS Office
2 3 (3.37%) MS PowerPoint
Business Applications
1 3 (3.37%) Remedy ITSM
1 3 (3.37%) Unit4 Business World
2 1 (1.12%) assyst
Cloud Services
1 3 (3.37%) Office 365
1 3 (3.37%) SaaS
2 1 (1.12%) Azure Active Directory
2 1 (1.12%) Cloud Computing
2 1 (1.12%) Microsoft Azure
Communications & Networking
1 15 (16.85%) Firewall
2 14 (15.73%) DNS
3 11 (12.36%) Wi-Fi
4 7 (7.87%) Internet
5 6 (6.74%) LAN
5 6 (6.74%) WAN
6 3 (3.37%) Intrusion Detection
6 3 (3.37%) Network Security
6 3 (3.37%) Structured Cabling
6 3 (3.37%) VLAN
6 3 (3.37%) WLAN
7 2 (2.25%) DHCP
7 2 (2.25%) IP Telephony
7 2 (2.25%) NAS
7 2 (2.25%) SAN
7 2 (2.25%) VPN
8 1 (1.12%) Cisco ASA
8 1 (1.12%) Cisco IOS
8 1 (1.12%) TACACS
8 1 (1.12%) Wireless
Database & Business Intelligence
1 14 (15.73%) SQL Server
2 3 (3.37%) Data Mining
2 3 (3.37%) Oracle Database
2 3 (3.37%) SQL Server Integration Services
2 3 (3.37%) SQLPlus
General
1 13 (14.61%) Finance
2 4 (4.49%) Back Office
3 3 (3.37%) Telecoms
4 2 (2.25%) Electronics
4 2 (2.25%) Financial Institution
Job Titles
1 17 (19.10%) Analyst
2 15 (16.85%) Support Engineer
3 12 (13.48%) IT Engineer
4 11 (12.36%) IT Support
4 11 (12.36%) IT Support Engineer
4 11 (12.36%) Service Analyst
5 10 (11.24%) Head of Service Management
6 5 (5.62%) 1st Line Engineer
6 5 (5.62%) 1st Line Support
6 5 (5.62%) 1st Line Support Engineer
6 5 (5.62%) Database Manager
6 5 (5.62%) Operations Manager
7 4 (4.49%) Data Engineer
7 4 (4.49%) Data Protection Engineer
7 4 (4.49%) Developer
8 3 (3.37%) 1st Line Technical Support
8 3 (3.37%) Head of Infrastructure
8 3 (3.37%) Network Engineer
8 3 (3.37%) Network Security Engineer
8 3 (3.37%) Technical Support
Libraries, Frameworks & Software Standards
1 5 (5.62%) HTML
1 5 (5.62%) XML
2 4 (4.49%) CSS
3 3 (3.37%) .NET
3 3 (3.37%) Web Services
Miscellaneous
1 18 (20.22%) Enterprise Software
2 15 (16.85%) Analytical Skills
3 14 (15.73%) Management Information System
4 12 (13.48%) User Experience
5 11 (12.36%) Statistics
6 4 (4.49%) Data Centre
6 4 (4.49%) Fintech
7 3 (3.37%) Mobile Payment
8 2 (2.25%) Performance Metrics
9 1 (1.12%) CMDB
9 1 (1.12%) Data Structures
Operating Systems
1 20 (22.47%) Windows
2 16 (17.98%) Windows Server
3 15 (16.85%) Unix
4 11 (12.36%) Linux
5 3 (3.37%) AIX
5 3 (3.37%) Solaris
6 2 (2.25%) SUSE
6 2 (2.25%) Windows Server 2008
6 2 (2.25%) Windows Server 2012
7 1 (1.12%) Data ONTAP
Processes & Methodologies
1 73 (82.02%) ITIL
2 36 (40.45%) ITSM
3 28 (31.46%) Continuous Improvement
4 25 (28.09%) Service Delivery
5 24 (26.97%) Problem Management
6 20 (22.47%) Incident Management
7 18 (20.22%) Project Management
8 15 (16.85%) Stakeholder Management
9 13 (14.61%) Configuration Management
10 10 (11.24%) Agile Software Development
10 10 (11.24%) ITIL V3
11 9 (10.11%) Data Protection
12 8 (8.99%) Business Continuity
12 8 (8.99%) Coaching
13 7 (7.87%) Line Management
13 7 (7.87%) Logistics
13 7 (7.87%) Matrix Management
13 7 (7.87%) PRINCE2
13 7 (7.87%) TOGAF
14 6 (6.74%) Performance Management
Programming Languages
1 15 (16.85%) SQL
2 4 (4.49%) JavaScript
3 3 (3.37%) C#
3 3 (3.37%) PL/SQL
3 3 (3.37%) PowerShell
Qualifications
1 21 (23.60%) Degree
2 19 (21.35%) ITIL Certification
3 13 (14.61%) Microsoft Certification
4 12 (13.48%) Cisco Certification
5 10 (11.24%) CCNA
6 7 (7.87%) ITIL Foundation Certificate
7 6 (6.74%) MCITP
8 5 (5.62%) CCNP
8 5 (5.62%) MCSE
9 3 (3.37%) CCENT
9 3 (3.37%) JNCIP
9 3 (3.37%) Postgraduate
9 3 (3.37%) PRINCE2 Certification
10 2 (2.25%) MCDST
10 2 (2.25%) MCP
10 2 (2.25%) MCSA
10 2 (2.25%) MCTS
11 1 (1.12%) NCDA
Quality Assurance & Compliance
1 33 (37.08%) SLA
2 3 (3.37%) BS7799
3 1 (1.12%) QA
System Software
1 25 (28.09%) Active Directory
2 14 (15.73%) VMware Infrastructure
3 12 (13.48%) Hyper-V
4 2 (2.25%) vSphere
5 1 (1.12%) Shibboleth
Systems Management
1 9 (10.11%) NetBackup
2 4 (4.49%) Cisco Prime
3 3 (3.37%) HP Data Protector
3 3 (3.37%) Tivoli
3 3 (3.37%) Tivoli Storage Manager
4 1 (1.12%) Forefront Identity Manager
4 1 (1.12%) SCCM
4 1 (1.12%) ServiceCenter
4 1 (1.12%) WSUS
Vendors
1 39 (43.82%) Microsoft
2 22 (24.72%) VMware
3 15 (16.85%) HP
4 14 (15.73%) Cisco
4 14 (15.73%) Oracle
5 12 (13.48%) 3PAR
6 9 (10.11%) Citrix
6 9 (10.11%) Veeam
6 9 (10.11%) Veritas
7 5 (5.62%) Remedy
8 4 (4.49%) Red Hat
8 4 (4.49%) ServiceNow
8 4 (4.49%) SolarWinds
9 3 (3.37%) Brocade
9 3 (3.37%) CheckPoint
10 2 (2.25%) Altiris
10 2 (2.25%) Avaya
10 2 (2.25%) SAP
11 1 (1.12%) Lotus
11 1 (1.12%) NetApp
Newquay, Cornwall
Harvey Nash plc
Posted: 6 days ago