The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Service Management
UK / Wales
Rank 62 76 82
Rank change year-on-year
+14 +6
Permanent jobs citing Service Management 32 29 24
As % of all permanent IT jobs located in Wales 3.00% 2.13% 1.77%
As % of the Processes & Methodologies category 3.53% 2.65% 2.13%
Number of salaries quoted 11 27 18
Median salary £40,000 £37,500 £34,836
Median salary % change year-on-year
+6.66% +7.64%
90% offered a salary of more than £24,000 £24,750 £25,000
10% offered a salary of more than £50,000 £52,000 £41,500
UK excluding London median salary £44,000 £43,000 £45,000
% change year-on-year
+2.32% -4.44%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
906 1095 1129
As % of all permanent IT jobs located in Wales 84.83% 80.34% 83.38%
Number of salaries quoted 739 943 956
Median salary £38,500 £37,500 £37,500
Median salary % change year-on-year
+2.66% -
90% offered a salary of more than £27,000 £27,000 £27,500
10% offered a salary of more than £51,000 £55,000 £53,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 22 February 2017.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +2 20 - - 1
South Wales +5 9 £31,000 -17.33% 5
West Wales - 3 £50,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 22 February 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 41 (65.08%) ITIL
2 38 (60.32%) ITSM
3 25 (39.68%) Problem Management
4 22 (34.92%) Microsoft
5 17 (26.98%) Degree
6 15 (23.81%) MS Excel
6 15 (23.81%) Microsoft Certification
7 14 (22.22%) SLA
7 14 (22.22%) Incident Management
8 13 (20.63%) ITIL Certification
9 11 (17.46%) Service Delivery
10 10 (15.87%) MCSE
10 10 (15.87%) Telecoms
10 10 (15.87%) VMware
11 9 (14.29%) ITIL V3
11 9 (14.29%) Continuous Improvement
12 8 (12.70%) Process Improvement
12 8 (12.70%) VMware Infrastructure
12 8 (12.70%) Statistics
12 8 (12.70%) Change Management
13 7 (11.11%) Unix
13 7 (11.11%) Active Directory
13 7 (11.11%) Agile Software Development
13 7 (11.11%) Hyper-V
14 6 (9.52%) Test Automation
14 6 (9.52%) Veeam
14 6 (9.52%) SoapUI
14 6 (9.52%) 3PAR
14 6 (9.52%) Office 365
14 6 (9.52%) Enterprise Software

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.35%) BizTalk Server
2 3 (4.76%) IBM Notes
2 3 (4.76%) SharePoint
2 3 (4.76%) Skype for Business
3 1 (1.59%) Apache
3 1 (1.59%) IIS
3 1 (1.59%) Tomcat
3 1 (1.59%) WebLogic
Applications
1 15 (23.81%) MS Excel
2 1 (1.59%) MS Office
Business Applications
1 1 (1.59%) Maximo
Cloud Services
1 6 (9.52%) Office 365
2 3 (4.76%) Azure Active Directory
2 3 (4.76%) IaaS
2 3 (4.76%) Microsoft Azure
2 3 (4.76%) PaaS
2 3 (4.76%) SaaS
3 2 (3.17%) G Suite
Communications & Networking
1 6 (9.52%) Wi-Fi
2 3 (4.76%) Firewall
2 3 (4.76%) LAN
2 3 (4.76%) Skype
2 3 (4.76%) Structured Cabling
2 3 (4.76%) Unified Communications
2 3 (4.76%) WAN
3 1 (1.59%) Internet
3 1 (1.59%) Intranet
Database & Business Intelligence
1 2 (3.17%) PostgreSQL
1 2 (3.17%) SQL Server
Development Applications
1 6 (9.52%) JMeter
1 6 (9.52%) LoadRunner
1 6 (9.52%) LoadUI
1 6 (9.52%) Ranorex
1 6 (9.52%) Selenium
1 6 (9.52%) SoapUI
2 1 (1.59%) Rational DOORS
2 1 (1.59%) Subversion
2 1 (1.59%) Visual Studio
General
1 10 (15.87%) Telecoms
2 6 (9.52%) Finance
3 3 (4.76%) Banking
4 2 (3.17%) Advertising
5 1 (1.59%) Back Office
5 1 (1.59%) Electronics
5 1 (1.59%) French Language
5 1 (1.59%) German Language
5 1 (1.59%) Italian Language
5 1 (1.59%) Military
5 1 (1.59%) Portuguese Language
5 1 (1.59%) Spanish Language
Job Titles
1 7 (11.11%) Head of Service Management
1 7 (11.11%) IT Manager
1 7 (11.11%) Service Manager
1 7 (11.11%) Technical Engineer
2 6 (9.52%) IT Services Manager
2 6 (9.52%) Storage Engineer
2 6 (9.52%) Test Engineer
3 5 (7.94%) Infrastructure Manager
4 4 (6.35%) Administrator
4 4 (6.35%) Analyst
4 4 (6.35%) BizTalk Administrator
5 3 (4.76%) Database Manager
5 3 (4.76%) Head of Infrastructure
5 3 (4.76%) ITIL Manager
5 3 (4.76%) ITIL Service Manager
5 3 (4.76%) Operations Manager
5 3 (4.76%) Support Engineer
6 2 (3.17%) Change Manager
6 2 (3.17%) Network Infrastructure Manager
6 2 (3.17%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (6.35%) REST
1 4 (6.35%) SOAP
1 4 (6.35%) Web Services
1 4 (6.35%) XML
2 2 (3.17%) Middleware
2 2 (3.17%) Oracle Fusion
3 1 (1.59%) LAMP
3 1 (1.59%) SailPoint
3 1 (1.59%) WebCenter
Miscellaneous
1 6 (9.52%) Data Centre
1 6 (9.52%) Enterprise Software
2 5 (7.94%) Analytical Skills
3 4 (6.35%) Computer Science
3 4 (6.35%) Management Information System
4 2 (3.17%) User Experience
5 1 (1.59%) CMDB
5 1 (1.59%) Fintech
5 1 (1.59%) Hybrid Cloud
5 1 (1.59%) Virtual Team
Operating Systems
1 7 (11.11%) Unix
2 6 (9.52%) Windows
3 4 (6.35%) Linux
3 4 (6.35%) Windows Server
4 1 (1.59%) SUSE
Processes & Methodologies
1 41 (65.08%) ITIL
2 38 (60.32%) ITSM
3 25 (39.68%) Problem Management
4 14 (22.22%) Incident Management
5 11 (17.46%) Service Delivery
6 9 (14.29%) Continuous Improvement
6 9 (14.29%) ITIL V3
7 8 (12.70%) Change Management
7 8 (12.70%) Process Improvement
7 8 (12.70%) Statistics
8 7 (11.11%) Agile Software Development
9 6 (9.52%) Defect Tracking
9 6 (9.52%) Mentoring
9 6 (9.52%) Stakeholder Management
9 6 (9.52%) Test Automation
9 6 (9.52%) Validation
10 5 (7.94%) Technical Architecture
11 4 (6.35%) Configuration Management
11 4 (6.35%) Logistics
11 4 (6.35%) Process Management
Programming Languages
1 3 (4.76%) PowerShell
2 2 (3.17%) SQL
3 1 (1.59%) Java
Qualifications
1 17 (26.98%) Degree
2 15 (23.81%) Microsoft Certification
3 13 (20.63%) ITIL Certification
4 10 (15.87%) MCSE
5 6 (9.52%) ISTQB
6 4 (6.35%) MCP
7 2 (3.17%) MCITP
7 2 (3.17%) Security Cleared
8 1 (1.59%) CCNA
8 1 (1.59%) Cisco Certification
8 1 (1.59%) ITIL Foundation Certificate
8 1 (1.59%) MCDST
8 1 (1.59%) MCSA
8 1 (1.59%) MCTS
8 1 (1.59%) Oracle Certification
8 1 (1.59%) RHCE
8 1 (1.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (22.22%) SLA
2 1 (1.59%) ISO/IEC 27001
2 1 (1.59%) QA
System Software
1 8 (12.70%) VMware Infrastructure
2 7 (11.11%) Active Directory
2 7 (11.11%) Hyper-V
3 2 (3.17%) VMware ESX
4 1 (1.59%) vSphere
Systems Management
1 6 (9.52%) NetBackup
2 4 (6.35%) ServiceCenter
3 2 (3.17%) Oracle Identity Management
3 2 (3.17%) vRealize
4 1 (1.59%) Oracle Enterprise Manager
4 1 (1.59%) Oracle Identity Manager
4 1 (1.59%) SCCM
4 1 (1.59%) Tivoli
4 1 (1.59%) WSUS
Vendors
1 22 (34.92%) Microsoft
2 10 (15.87%) VMware
3 6 (9.52%) 3PAR
3 6 (9.52%) Atlassian
3 6 (9.52%) Cisco
3 6 (9.52%) HP
3 6 (9.52%) Veeam
3 6 (9.52%) Veritas
4 4 (6.35%) Oracle
5 3 (4.76%) ICL
5 3 (4.76%) Lotus
6 2 (3.17%) Citrix
6 2 (3.17%) Google
7 1 (1.59%) IBM
7 1 (1.59%) Red Hat
7 1 (1.59%) Signiant
Cardiff, South Glamorgan
Hays Specialist Recruitment
Salary: Benefits
Posted: 7 hours ago
Newquay, Cornwall
King's Service Centre
Salary: Depending on experience
Posted: 7 hours ago
Cardiff, South Glamorgan
IntaPeople
Salary: £35000 - £40000 per annum
Posted: Yesterday
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £27000 per annum + benefits
Posted: 7 days ago
Cardiff, South Glamorgan
NHS Wales Informatics Service
Salary: From £40,028 to £48,034 per annum
Posted: 22 days ago