The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 58 77 88
Rank change year-on-year
+19 +11
Permanent jobs citing Service Management 52 27 13
As % of all permanent IT jobs located in Wales 3.73% 2.02% 1.04%
As % of the Processes & Methodologies category 4.59% 2.59% 1.39%
Number of salaries quoted 21 25 12
Average salary £40,000 £40,000 £32,750
Average salary % change year-on-year
- +22.13%
90% offered a salary of more than £27,500 £30,500 £25,000
10% offered a salary of more than £52,250 £80,000 £45,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1134 1043 937
As % of all permanent IT jobs located in Wales 81.41% 77.95% 74.84%
Number of salaries quoted 926 906 825
Average salary £37,500 £36,500 £35,000
Average salary % change year-on-year
+2.73% +4.28%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £55,000 £50,750 £55,000
UK excluding London average salary £44,500 £42,500 £41,000
% change year-on-year
+4.70% +3.65%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 28 July 2015.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +12 40 £40,000 +3.22% 7
West Wales +13 7 £34,836 -53.55%
Mid Wales - 5 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 28 July 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 76 (92.68%) ITIL
2 25 (30.49%) ITSM
3 18 (21.95%) Change Management
3 18 (21.95%) Agile Software Development
4 15 (18.29%) Finance
4 15 (18.29%) Incident Management
5 14 (17.07%) Analytical Skills
5 14 (17.07%) Microsoft
6 13 (15.85%) SLA
6 13 (15.85%) Service Delivery
6 13 (15.85%) Problem Management
7 11 (13.41%) VMware
8 10 (12.20%) ITIL Certification
8 10 (12.20%) Security Cleared
9 9 (10.98%) Citrix
9 9 (10.98%) Internet
10 8 (9.76%) BMC
10 8 (9.76%) Remedy
10 8 (9.76%) Configuration Management
10 8 (9.76%) Windows
10 8 (9.76%) PRINCE2
10 8 (9.76%) MS Excel
11 7 (8.54%) MS Office
11 7 (8.54%) ITIL V3
11 7 (8.54%) Mentoring
12 6 (7.32%) VMware Infrastructure
12 6 (7.32%) SC Cleared
12 6 (7.32%) ServiceNow
12 6 (7.32%) SCCM
12 6 (7.32%) SAP

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 28 July 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.88%) Lync
2 3 (3.66%) Tomcat
3 2 (2.44%) SharePoint
3 2 (2.44%) Documentum
3 2 (2.44%) JBoss
4 1 (1.22%) IIS
4 1 (1.22%) Apache
4 1 (1.22%) LiveLink
Applications
1 8 (9.76%) MS Excel
2 7 (8.54%) MS Office
3 2 (2.44%) MS PowerPoint
Business Applications
1 5 (6.10%) Agresso
2 4 (4.88%) Remedy ITSM
Cloud Services
1 4 (4.88%) Office 365
2 2 (2.44%) Microsoft Azure
3 1 (1.22%) Cloud Computing
Communications & Networking
1 9 (10.98%) Internet
2 5 (6.10%) Firewall
3 1 (1.22%) VoIP
3 1 (1.22%) Ethernet
3 1 (1.22%) HTTP
3 1 (1.22%) TCP/IP
3 1 (1.22%) VPN
Database & Business Intelligence
1 4 (4.88%) Relational Database
2 3 (3.66%) SQLPlus
2 3 (3.66%) Oracle Database
3 1 (1.22%) MySQL
3 1 (1.22%) Oracle Database 11g
Development Applications
1 2 (2.44%) Oracle APEX
1 2 (2.44%) Eclipse
1 2 (2.44%) Ant
2 1 (1.22%) AdminStudio
General
1 15 (18.29%) Finance
2 5 (6.10%) Back Office
3 3 (3.66%) Electronics
4 2 (2.44%) Manufacturing
4 2 (2.44%) Advertising
5 1 (1.22%) Publishing
5 1 (1.22%) Telecoms
5 1 (1.22%) Multimedia
5 1 (1.22%) Marketing
Job Titles
1 15 (18.29%) Service Manager
2 10 (12.20%) Applications Manager
3 8 (9.76%) Analyst
3 8 (9.76%) Consultant
4 5 (6.10%) Architect
4 5 (6.10%) Technical Support
4 5 (6.10%) 1st Line Support
4 5 (6.10%) Support Engineer
4 5 (6.10%) Technical Support Engineer
4 5 (6.10%) Technical Engineer
4 5 (6.10%) 1st Line Support Engineer
5 4 (4.88%) Infrastructure Engineering Manager
5 4 (4.88%) Network Operations Specialist
5 4 (4.88%) Infrastructure Operations Specialist
5 4 (4.88%) Cyber Security Consultant
5 4 (4.88%) Network Infrastructure Specialist
5 4 (4.88%) Head of Service Management
5 4 (4.88%) Infrastructure Specialist
5 4 (4.88%) Infrastructure Manager
5 4 (4.88%) Problem Manager
Libraries, Frameworks & Software Standards
1 4 (4.88%) CGI
2 1 (1.22%) .NET
2 1 (1.22%) Web Services
2 1 (1.22%) Flash
2 1 (1.22%) LAMP
Miscellaneous
1 14 (17.07%) Analytical Skills
2 4 (4.88%) Internet of Things
2 4 (4.88%) BYOD
2 4 (4.88%) User Experience
2 4 (4.88%) Data Protection Act
2 4 (4.88%) GIS
3 2 (2.44%) Data Centre
3 2 (2.44%) Visualisation
3 2 (2.44%) CMDB
4 1 (1.22%) Management Information System
4 1 (1.22%) Video Conferencing
4 1 (1.22%) Life Science
4 1 (1.22%) Enterprise Software
Operating Systems
1 8 (9.76%) Windows
2 4 (4.88%) UNIX
2 4 (4.88%) Linux
3 2 (2.44%) Windows 7
4 1 (1.22%) Apple iOS
4 1 (1.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 76 (92.68%) ITIL
2 25 (30.49%) ITSM
3 18 (21.95%) Change Management
3 18 (21.95%) Agile Software Development
4 15 (18.29%) Incident Management
5 13 (15.85%) Service Delivery
5 13 (15.85%) Problem Management
6 8 (9.76%) Configuration Management
6 8 (9.76%) PRINCE2
7 7 (8.54%) ITIL V3
7 7 (8.54%) Mentoring
8 6 (7.32%) ERP
9 5 (6.10%) Project Management
9 5 (6.10%) Business Continuity
9 5 (6.10%) Asset Management
9 5 (6.10%) Logistics
9 5 (6.10%) Information Security
9 5 (6.10%) Resource Management
9 5 (6.10%) Performance Improvement
10 4 (4.88%) Cyber Security
Programming Languages
1 6 (7.32%) SQL
2 4 (4.88%) Java
3 2 (2.44%) Apex Code
3 2 (2.44%) Python
3 2 (2.44%) Perl
4 1 (1.22%) PHP
4 1 (1.22%) C
4 1 (1.22%) C#
Qualifications
1 10 (12.20%) ITIL Certification
1 10 (12.20%) Security Cleared
2 6 (7.32%) SC Cleared
3 5 (6.10%) CCNA
3 5 (6.10%) CISSP
3 5 (6.10%) Cisco Certification
3 5 (6.10%) Degree
3 5 (6.10%) ITIL Foundation Certificate
4 4 (4.88%) CISA
4 4 (4.88%) CISM
5 2 (2.44%) Microsoft Certification
5 2 (2.44%) MCSA
6 1 (1.22%) MCP
6 1 (1.22%) RHCE
6 1 (1.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (15.85%) SLA
2 5 (6.10%) QA
2 5 (6.10%) PCI DSS
2 5 (6.10%) ISO/IEC 27001
2 5 (6.10%) COBIT
System Software
1 6 (7.32%) VMware Infrastructure
2 4 (4.88%) XenApp
2 4 (4.88%) XenDesktop
2 4 (4.88%) Terminal Services
3 3 (3.66%) Active Directory
Systems Management
1 6 (7.32%) SCCM
2 4 (4.88%) CA Spectrum
3 1 (1.22%) SCSM
3 1 (1.22%) Windows Intune
Vendors
1 14 (17.07%) Microsoft
2 11 (13.41%) VMware
3 9 (10.98%) Citrix
4 8 (9.76%) BMC
4 8 (9.76%) Remedy
5 6 (7.32%) ServiceNow
5 6 (7.32%) SAP
5 6 (7.32%) Oracle
5 6 (7.32%) Cisco
6 4 (4.88%) Computacenter
6 4 (4.88%) CA
6 4 (4.88%) Avaya
6 4 (4.88%) Nortel
6 4 (4.88%) Dell
7 3 (3.66%) Red Hat
8 2 (2.44%) Salesforce.com
8 2 (2.44%) Apple
8 2 (2.44%) EMC
9 1 (1.22%) HP
Wales
Airbus
Salary: Competitive
Posted: 5 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 6 days ago
Newport, Gwent
NES IT
Posted: 6 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £15,000 - £15,500 per annum + Benefits
Posted: 12 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £38000 - £40000 per annum + Benefits
Posted: 12 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £27000 - £32000 per annum + Benefits
Posted: 12 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £23000 per annum + Benefits
Posted: 21 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £40000 - £55000 per annum
Posted: 22 days ago