The first table below looks at the demand for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Wales region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Management
Rank 74 90 73
Rank change year-on-year
+16 -17
Permanent jobs citing Service Management 19 6 18
As % of all permanent IT jobs located in Wales 1.564% 0.519% 1.703%
As % of the Processes & Methodologies category 2.251% 0.736% 2.365%
Number of salaries quoted 19 6 16
Average salary £45,000 £70,000 £47,000
Average salary % change year-on-year
-35.71% +48.93%
90% offered a salary of more than £25,000 £24,750 £43,500
10% offered a salary of more than £61,000 £80,000 £50,000
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
844 815 761
As % of all permanent IT jobs located in Wales 69.47% 70.50% 72.00%
Number of salaries quoted 747 730 712
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £26,000 £25,500 £26,000
10% offered a salary of more than £50,000 £54,750 £50,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
UK

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Wales Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Wales Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 23 May 2013.

Wales Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
South Wales +6 10 £45,000 -35.71%
North Wales - 6 £25,000 -
West Wales - 3 £40,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 32 (61.54%) ITIL
2 18 (34.62%) Degree
3 17 (32.69%) Telecoms
3 17 (32.69%) Finance
4 15 (28.85%) Service Delivery
5 13 (25.00%) ITSM
5 13 (25.00%) Business Development
5 13 (25.00%) Security Cleared
6 12 (23.08%) SC Cleared
6 12 (23.08%) SAN
6 12 (23.08%) UNIX
7 10 (19.23%) Windows
8 9 (17.31%) Cisco
8 9 (17.31%) Business Continuity
8 9 (17.31%) Retail
9 8 (15.38%) Problem Management
9 8 (15.38%) Incident Management
10 7 (13.46%) Exchange Server 2010
10 7 (13.46%) Information Security
10 7 (13.46%) MS Exchange
11 6 (11.54%) Management Information System
11 6 (11.54%) Disaster Recovery
12 5 (9.615%) Strategic Planning
12 5 (9.615%) BT
12 5 (9.615%) Microsoft
12 5 (9.615%) PRINCE2
13 4 (7.692%) C
13 4 (7.692%) LAN
13 4 (7.692%) WAN
13 4 (7.692%) CGI

Service Management
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 4 (7.692%) CGI
2 1 (1.923%) ASP
Application Platforms
1 7 (13.46%) Exchange Server 2010
1 7 (13.46%) MS Exchange
2 3 (5.769%) Lync
2 3 (5.769%) Exchange Server 2003
2 3 (5.769%) Exchange Server 2007
3 2 (3.846%) Blackberry Enterprise Server
3 2 (3.846%) Office Communications Server
4 1 (1.923%) Site Server
4 1 (1.923%) Apache
4 1 (1.923%) WebLogic
4 1 (1.923%) IIS
Applications
1 2 (3.846%) MS Office
1 2 (3.846%) MS Excel
2 1 (1.923%) MS Visio
Business Applications
1 1 (1.923%) SAP SM
Communications & Networking
1 12 (23.08%) SAN
2 4 (7.692%) LAN
2 4 (7.692%) WAN
3 2 (3.846%) VoIP
3 2 (3.846%) BGP
3 2 (3.846%) EIGRP
3 2 (3.846%) MPLS
Database & Business Intelligence
1 1 (1.923%) MS Access
1 1 (1.923%) SQL Server
General
1 17 (32.69%) Telecoms
1 17 (32.69%) Finance
2 9 (17.31%) Retail
3 3 (5.769%) Advertising
4 2 (3.846%) Retail Banking
4 2 (3.846%) Banking
Job Titles
1 13 (25.00%) Service Manager
2 11 (21.15%) Consultant
3 9 (17.31%) Analyst
4 8 (15.38%) Incident Analyst
5 7 (13.46%) IT Services Manager
5 7 (13.46%) Support Analyst
5 7 (13.46%) Service Analyst
6 5 (9.615%) Problem Analyst
7 4 (7.692%) Network Consultant
7 4 (7.692%) Service Management Analyst
7 4 (7.692%) Change Consultant
7 4 (7.692%) Change Analyst
7 4 (7.692%) Support Team Leader
7 4 (7.692%) Team Leader
8 3 (5.769%) Senior Network Engineer
8 3 (5.769%) Services Delivery Manager
8 3 (5.769%) Business Continuity Manager
8 3 (5.769%) Business Manager
8 3 (5.769%) Delivery Manager
8 3 (5.769%) ITIL Manager
Miscellaneous
1 6 (11.54%) Management Information System
2 4 (7.692%) Video Editing
2 4 (7.692%) BBC
3 3 (5.769%) Cloud Computing
4 2 (3.846%) Blackberry
4 2 (3.846%) Computer Science
5 1 (1.923%) N-Tier
Operating Systems
1 12 (23.08%) UNIX
2 10 (19.23%) Windows
3 4 (7.692%) Windows Server 2008
4 3 (5.769%) Windows Server 2003
5 1 (1.923%) Solaris
5 1 (1.923%) Windows 2000
Processes & Methodologies
1 32 (61.54%) ITIL
2 15 (28.85%) Service Delivery
3 13 (25.00%) ITSM
3 13 (25.00%) Business Development
4 9 (17.31%) Business Continuity
5 8 (15.38%) Problem Management
5 8 (15.38%) Incident Management
6 7 (13.46%) Information Security
7 6 (11.54%) Disaster Recovery
8 5 (9.615%) Strategic Planning
8 5 (9.615%) PRINCE2
9 4 (7.692%) Risk Management
9 4 (7.692%) Change Management
9 4 (7.692%) Risk Assessment
10 3 (5.769%) Capacity Planning
10 3 (5.769%) ITIL V3
10 3 (5.769%) Root Cause Analysis
10 3 (5.769%) BCP
11 2 (3.846%) Project Management
11 2 (3.846%) Technical Architecture
Programming Languages
1 4 (7.692%) C
Qualifications
1 18 (34.62%) Degree
2 13 (25.00%) Security Cleared
3 12 (23.08%) SC Cleared
4 4 (7.692%) ITIL Certification
5 2 (3.846%) MCSE
5 2 (3.846%) Microsoft Certification
6 1 (1.923%) MCITP
6 1 (1.923%) Cisco Certification
6 1 (1.923%) CCNA
6 1 (1.923%) MCSD
Quality Assurance & Compliance
1 4 (7.692%) SLA
System Software
1 3 (5.769%) Active Directory
Systems Management
1 1 (1.923%) SCCM
1 1 (1.923%) SCOM
Vendors
1 9 (17.31%) Cisco
2 5 (9.615%) BT
2 5 (9.615%) Microsoft
3 3 (5.769%) Juniper
3 3 (5.769%) SAP
4 2 (3.846%) HP
4 2 (3.846%) EMC
4 2 (3.846%) NetApp
4 2 (3.846%) VMware
5 1 (1.923%) Mitel
5 1 (1.923%) Citrix
5 1 (1.923%) Sun
5 1 (1.923%) Oracle