The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 68 64 61
Rank change year-on-year
-4 -3
Permanent jobs citing Service Management 32 44 47
As % of all permanent IT jobs located in Wales 2.49% 3.08% 3.47%
As % of the Processes & Methodologies category 3.00% 3.66% 4.28%
Number of salaries quoted 18 25 41
Median salary £30,000 £34,836 £35,000
Median salary % change year-on-year
-13.88% -0.47%
90% offered a salary of more than £20,450 £27,000 £30,500
10% offered a salary of more than £45,600 £51,750 £75,000
UK excluding London median salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1065 1201 1098
As % of all permanent IT jobs located in Wales 82.75% 83.99% 80.97%
Number of salaries quoted 910 980 932
Median salary £40,000 £37,500 £35,783
Median salary % change year-on-year
+6.66% +4.79%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 25 June 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -4 22 £30,000 -21.05% 4
Mid Wales -4 10 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 25 June 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 45 (80.36%) ITIL
2 18 (32.14%) ITSM
3 17 (30.36%) Incident Management
3 17 (30.36%) Problem Management
4 16 (28.57%) SQL
4 16 (28.57%) SLA
5 14 (25.00%) Microsoft
6 13 (23.21%) Firewall
6 13 (23.21%) Finance
7 12 (21.43%) Windows
7 12 (21.43%) Analytical Skills
8 11 (19.64%) Oracle
8 11 (19.64%) Project Management
8 11 (19.64%) Change Management
9 10 (17.86%) VMware
9 10 (17.86%) Degree
10 9 (16.07%) Unix
10 9 (16.07%) Linux
10 9 (16.07%) Active Directory
11 8 (14.29%) Citrix
11 8 (14.29%) Remedy
11 8 (14.29%) MS Excel
11 8 (14.29%) Cisco
11 8 (14.29%) Continuous Improvement
12 7 (12.50%) ServiceNow
12 7 (12.50%) Oracle Database
12 7 (12.50%) Cisco Certification
13 6 (10.71%) Risk Management
13 6 (10.71%) Stakeholder Management
13 6 (10.71%) CCNA

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.93%) MS Exchange
2 3 (5.36%) SharePoint
3 1 (1.79%) Exchange Server 2007
3 1 (1.79%) Exchange Server 2010
3 1 (1.79%) Exchange Server 2013
3 1 (1.79%) IBM Notes
Applications
1 8 (14.29%) MS Excel
2 6 (10.71%) MS Office
3 3 (5.36%) MS PowerPoint
Business Applications
1 6 (10.71%) Remedy ITSM
2 1 (1.79%) assyst
Cloud Services
1 1 (1.79%) Azure Active Directory
1 1 (1.79%) Microsoft Azure
Communications & Networking
1 13 (23.21%) Firewall
2 6 (10.71%) DNS
3 5 (8.93%) Internet
4 3 (5.36%) Wi-Fi
5 2 (3.57%) DHCP
5 2 (3.57%) IP Telephony
5 2 (3.57%) SAN
5 2 (3.57%) VPN
5 2 (3.57%) Wireless
6 1 (1.79%) Cisco ISE
6 1 (1.79%) Intrusion Detection
6 1 (1.79%) LAN
6 1 (1.79%) Network Security
6 1 (1.79%) TACACS
6 1 (1.79%) VLAN
6 1 (1.79%) WAN
6 1 (1.79%) WLAN
Database & Business Intelligence
1 7 (12.50%) Oracle Database
2 5 (8.93%) SQL Server
2 5 (8.93%) SQLPlus
3 2 (3.57%) Oracle Database 11g
4 1 (1.79%) RDBMS
4 1 (1.79%) Relational Database
Development Applications
1 1 (1.79%) HP UFT
1 1 (1.79%) LoadRunner
General
1 13 (23.21%) Finance
2 4 (7.14%) Back Office
3 3 (5.36%) Advertising
3 3 (5.36%) Telecoms
4 2 (3.57%) Financial Institution
Job Titles
1 20 (35.71%) Analyst
2 13 (23.21%) Service Analyst
3 9 (16.07%) IT Manager
4 7 (12.50%) Service Manager
4 7 (12.50%) Support Engineer
5 5 (8.93%) Business Manager
5 5 (8.93%) Business Relationship Manager
5 5 (8.93%) IT Relationships Manager
5 5 (8.93%) Relationships Manager
6 4 (7.14%) Administrator
6 4 (7.14%) IT Engineer
6 4 (7.14%) IT Services Manager
6 4 (7.14%) IT Support
6 4 (7.14%) IT Support Engineer
6 4 (7.14%) ITIL Manager
6 4 (7.14%) ITIL Service Manager
6 4 (7.14%) Service Desk Analyst
7 3 (5.36%) 1st Line Support
7 3 (5.36%) Technical Analyst
7 3 (5.36%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (5.36%) HTML
1 3 (5.36%) XML
2 2 (3.57%) CSS
Miscellaneous
1 12 (21.43%) Analytical Skills
2 5 (8.93%) Enterprise Software
2 5 (8.93%) Fintech
2 5 (8.93%) Mobile Payment
3 2 (3.57%) CMDB
3 2 (3.57%) Management Information System
4 1 (1.79%) Data Centre
4 1 (1.79%) Data Structures
4 1 (1.79%) Driving Licence
4 1 (1.79%) Fat Client
4 1 (1.79%) Thin Client
Operating Systems
1 12 (21.43%) Windows
2 9 (16.07%) Linux
2 9 (16.07%) Unix
3 5 (8.93%) Solaris
4 4 (7.14%) Windows Server
5 2 (3.57%) Windows Server 2008
5 2 (3.57%) Windows Server 2012
6 1 (1.79%) AIX
Processes & Methodologies
1 45 (80.36%) ITIL
2 18 (32.14%) ITSM
3 17 (30.36%) Incident Management
3 17 (30.36%) Problem Management
4 11 (19.64%) Change Management
4 11 (19.64%) Project Management
5 8 (14.29%) Continuous Improvement
6 6 (10.71%) PRINCE2
6 6 (10.71%) Risk Management
6 6 (10.71%) Stakeholder Management
7 5 (8.93%) High Availability
7 5 (8.93%) ITIL V2
7 5 (8.93%) ITIL V3
7 5 (8.93%) Logistics
7 5 (8.93%) Service Delivery
7 5 (8.93%) Time Management
8 4 (7.14%) Performance Management
8 4 (7.14%) Performance Monitoring
8 4 (7.14%) Requirements Management
8 4 (7.14%) Resource Management
Programming Languages
1 16 (28.57%) SQL
2 6 (10.71%) PL/SQL
3 2 (3.57%) JavaScript
3 2 (3.57%) PowerShell
4 1 (1.79%) Java
4 1 (1.79%) Korn
4 1 (1.79%) Perl
4 1 (1.79%) Shell Script
Qualifications
1 10 (17.86%) Degree
2 7 (12.50%) Cisco Certification
3 6 (10.71%) CCNA
3 6 (10.71%) ITIL Foundation Certificate
4 5 (8.93%) ITIL Certification
5 3 (5.36%) Microsoft Certification
6 2 (3.57%) CCNP
7 1 (1.79%) CCENT
7 1 (1.79%) DV Cleared
7 1 (1.79%) JNCIP
7 1 (1.79%) MCSE
7 1 (1.79%) PRINCE2 Certification
7 1 (1.79%) SC Cleared
7 1 (1.79%) Security Cleared
Quality Assurance & Compliance
1 16 (28.57%) SLA
2 1 (1.79%) QA
System Software
1 9 (16.07%) Active Directory
2 5 (8.93%) VMware Infrastructure
3 3 (5.36%) Hyper-V
4 2 (3.57%) vSphere
5 1 (1.79%) Shibboleth
5 1 (1.79%) XenDesktop
5 1 (1.79%) XenServer
Systems Management
1 1 (1.79%) BMC Marimba
1 1 (1.79%) Cisco Prime
1 1 (1.79%) Forefront Identity Manager
1 1 (1.79%) HP Data Protector
1 1 (1.79%) HP Quality Center
1 1 (1.79%) NetBackup
1 1 (1.79%) SCCM
1 1 (1.79%) ServiceCenter
1 1 (1.79%) Tivoli
1 1 (1.79%) Tivoli Storage Manager
1 1 (1.79%) WSUS
Vendors
1 14 (25.00%) Microsoft
2 11 (19.64%) Oracle
3 10 (17.86%) VMware
4 8 (14.29%) Cisco
4 8 (14.29%) Citrix
4 8 (14.29%) Remedy
5 7 (12.50%) ServiceNow
6 5 (8.93%) HP
7 3 (5.36%) 3PAR
7 3 (5.36%) SAP
8 2 (3.57%) Avaya
8 2 (3.57%) Red Hat
9 1 (1.79%) BMC
9 1 (1.79%) CheckPoint
9 1 (1.79%) IBM
9 1 (1.79%) Infoblox
9 1 (1.79%) Lotus
9 1 (1.79%) SolarWinds
9 1 (1.79%) Veeam
9 1 (1.79%) Veritas
Swansea, West Glamorgan
Pro-Quest Resourcing Ltd
Salary: £40000 - £60000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: 3 days ago
Cardiff
Pro-Quest
Salary: 40000-60000 Per Annum + 15% Bonus + Pension + BUPA + Training + Certs
Posted: 3 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £25000 - £30000 per annum + Excellent Benefits Package
Posted: 2 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £26000 - £320000 per annum + benefits
Posted: 12 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £21000 per annum + benefits
Posted: 12 days ago