The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 72 84 71
Rank change year-on-year
+12 -13
Permanent jobs citing Service Management 25 16 15
As % of all permanent IT jobs located in Wales 1.91% 1.25% 1.48%
As % of the Processes & Methodologies category 2.63% 1.66% 2.11%
Number of salaries quoted 23 13 14
Average salary £55,000 £31,500 £42,500
Average salary % change year-on-year
+74.60% -25.88%
90% offered a salary of more than £32,800 £24,800 £31,150
10% offered a salary of more than £80,000 £45,000 £45,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
949 964 712
As % of all permanent IT jobs located in Wales 72.66% 75.55% 70.22%
Number of salaries quoted 831 861 641
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £50,000 £48,000 £52,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 29 August 2014.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +8 20 £52,500 +66.66% 4
West Wales +12 3 £75,000 -
North Wales - 2 £36,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 29 August 2014, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 65 (86.67%) ITIL
2 29 (38.67%) Service Delivery
3 23 (30.67%) Project Management
4 20 (26.67%) Finance
5 19 (25.33%) Change Management
6 17 (22.67%) Microsoft
7 15 (20.00%) ITSM
8 13 (17.33%) VMware
9 12 (16.00%) Degree
10 11 (14.67%) Problem Management
10 11 (14.67%) ITIL Certification
10 11 (14.67%) HP
11 10 (13.33%) Windows
11 10 (13.33%) Solaris
11 10 (13.33%) MS Excel
11 10 (13.33%) Windows Server 2003
11 10 (13.33%) SC Cleared
11 10 (13.33%) Security Cleared
12 9 (12.00%) VMware Infrastructure
13 8 (10.67%) ITIL V3
13 8 (10.67%) Welsh Language
14 7 (9.33%) VMware Certified Professional (VCP)
14 7 (9.33%) Manufacturing
14 7 (9.33%) Telecoms
14 7 (9.33%) Linux
14 7 (9.33%) RHCE
15 6 (8.00%) SLA
15 6 (8.00%) NetApp
15 6 (8.00%) Red Hat
15 6 (8.00%) Systems Analysis

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 29 August 2014, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.33%) WebLogic
1 4 (5.33%) IIS
1 4 (5.33%) Apache
1 4 (5.33%) Site Server
2 3 (4.00%) SharePoint
3 1 (1.33%) Tomcat
Applications
1 10 (13.33%) MS Excel
2 4 (5.33%) MS Office
Cloud Services
1 4 (5.33%) SaaS
2 2 (2.67%) Cloud Computing
Communications & Networking
1 4 (5.33%) LAN
1 4 (5.33%) WAN
2 3 (4.00%) SAN
Database & Business Intelligence
1 4 (5.33%) SQL Server
General
1 20 (26.67%) Finance
2 8 (10.67%) Welsh Language
3 7 (9.33%) Telecoms
3 7 (9.33%) Manufacturing
4 2 (2.67%) Advertising
4 2 (2.67%) Publishing
Job Titles
1 23 (30.67%) Service Manager
2 17 (22.67%) Delivery Manager
2 17 (22.67%) Analyst
2 17 (22.67%) Services Delivery Manager
3 7 (9.33%) Service Analyst
4 6 (8.00%) Senior Systems Engineer
4 6 (8.00%) Infrastructure Engineer
4 6 (8.00%) Systems Engineer
5 5 (6.67%) Operations Manager
5 5 (6.67%) Senior Infrastructure Engineer
6 4 (5.33%) Pre Sales Consultant
6 4 (5.33%) Capacity Analyst
6 4 (5.33%) Audit Manager
6 4 (5.33%) Sales Consultant
6 4 (5.33%) Consultant
7 3 (4.00%) Technical Project Manager
7 3 (4.00%) Project Manager
7 3 (4.00%) Tester
7 3 (4.00%) Service Desk Manager
7 3 (4.00%) IT Audit Manager
Libraries, Frameworks & Software Standards
1 1 (1.33%) CGI
1 1 (1.33%) LAMP
Miscellaneous
1 4 (5.33%) GIS
1 4 (5.33%) N-Tier
1 4 (5.33%) Digital Media
2 3 (4.00%) Life Science
3 2 (2.67%) Management Information System
3 2 (2.67%) Smartphone
4 1 (1.33%) Statistics
4 1 (1.33%) Data Protection Act
4 1 (1.33%) CMDB
4 1 (1.33%) NHS
Operating Systems
1 10 (13.33%) Windows
1 10 (13.33%) Solaris
1 10 (13.33%) Windows Server 2003
2 7 (9.33%) Linux
3 6 (8.00%) Windows Server 2008
3 6 (8.00%) Windows 2000 Server
3 6 (8.00%) Red Hat Enterprise Linux
3 6 (8.00%) Windows Server 2012
4 4 (5.33%) Windows 2000
4 4 (5.33%) UNIX
Processes & Methodologies
1 65 (86.67%) ITIL
2 29 (38.67%) Service Delivery
3 23 (30.67%) Project Management
4 19 (25.33%) Change Management
5 15 (20.00%) ITSM
6 11 (14.67%) Problem Management
7 8 (10.67%) ITIL V3
8 6 (8.00%) Systems Analysis
8 6 (8.00%) Competitive Intelligence
8 6 (8.00%) Incident Management
9 4 (5.33%) Enterprise Architecture
9 4 (5.33%) Capacity Management
9 4 (5.33%) Infrastructure Management
9 4 (5.33%) Workflow
9 4 (5.33%) Validation
9 4 (5.33%) Business Continuity
9 4 (5.33%) Configuration Management
9 4 (5.33%) PRINCE2
10 3 (4.00%) ERP
10 3 (4.00%) BCP
Programming Languages
1 3 (4.00%) C
2 1 (1.33%) SQL
2 1 (1.33%) PowerShell
Qualifications
1 12 (16.00%) Degree
2 11 (14.67%) ITIL Certification
3 10 (13.33%) SC Cleared
3 10 (13.33%) Security Cleared
4 7 (9.33%) VMware Certified Professional (VCP)
4 7 (9.33%) RHCE
5 4 (5.33%) ISTQB
5 4 (5.33%) Cisco Certification
5 4 (5.33%) Microsoft Certification
5 4 (5.33%) MCSD
5 4 (5.33%) MCSE
5 4 (5.33%) CCNA
5 4 (5.33%) ISEB
6 3 (4.00%) CISSP
6 3 (4.00%) CISA
7 1 (1.33%) SAP Certification
Quality Assurance & Compliance
1 6 (8.00%) SLA
2 1 (1.33%) ISO/IEC 27001
2 1 (1.33%) QA
2 1 (1.33%) PCI DSS
2 1 (1.33%) ISO 9000
2 1 (1.33%) ISO 9001
System Software
1 9 (12.00%) VMware Infrastructure
2 1 (1.33%) Hyper-V
2 1 (1.33%) Active Directory
2 1 (1.33%) VMware ESX
2 1 (1.33%) Microsoft App-V
2 1 (1.33%) Microsoft Virtual Server
Systems Management
1 1 (1.33%) WSUS
1 1 (1.33%) SCCM
Vendors
1 17 (22.67%) Microsoft
2 13 (17.33%) VMware
3 11 (14.67%) HP
4 6 (8.00%) NetApp
4 6 (8.00%) Red Hat
5 4 (5.33%) Sun
5 4 (5.33%) Oracle
5 4 (5.33%) Cisco
6 1 (1.33%) Citrix
6 1 (1.33%) SAP
6 1 (1.33%) Remedy
6 1 (1.33%) Sophos
Cardiff
Computer Futures
Salary: £55000 per annum + competitive
Posted: 22 days ago
Cardiff
CPS Group
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 22 days ago
Newport, Gwent
Sanderson
Salary: £40 per annum + Excellent Benefits
Posted: 26 days ago