The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 77 53 59
Rank change year-on-year
-24 +6
Permanent jobs citing Service Management 27 39 32
As % of all permanent IT jobs located in Wales 2.00% 3.53% 2.77%
As % of the Processes & Methodologies category 2.43% 4.38% 3.60%
Number of salaries quoted 24 30 27
Average salary £35,000 £35,000 £41,500
Average salary % change year-on-year
- -15.66%
90% offered a salary of more than £25,000 £30,550 £33,000
10% offered a salary of more than £55,000 £59,500 £47,500
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1110 891 888
As % of all permanent IT jobs located in Wales 82.34% 80.56% 76.82%
Number of salaries quoted 940 757 760
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £26,000 £26,500 £26,000
10% offered a salary of more than £55,000 £47,500 £55,000
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 27 March 2015.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -23 24 £35,000 - 3
Mid Wales - 1 £25,000 - 1
West Wales - 1 £65,000 - 1
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 27 March 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 39 (82.98%) ITIL
2 18 (38.30%) Service Delivery
3 16 (34.04%) Change Management
3 16 (34.04%) ITSM
4 15 (31.91%) Finance
5 13 (27.66%) Problem Management
6 11 (23.40%) Windows
6 11 (23.40%) Microsoft
7 10 (21.28%) Incident Management
7 10 (21.28%) VMware
7 10 (21.28%) Continuous Improvement
8 9 (19.15%) SCCM
8 9 (19.15%) SC Cleared
8 9 (19.15%) Security Cleared
8 9 (19.15%) VMware Infrastructure
8 9 (19.15%) SLA
9 8 (17.02%) Linux
9 8 (17.02%) Mentoring
10 7 (14.89%) Management Information System
11 6 (12.77%) Apple
11 6 (12.77%) UNIX
11 6 (12.77%) Coaching
11 6 (12.77%) Line Management
12 5 (10.64%) Microsoft Azure
12 5 (10.64%) SQL
12 5 (10.64%) MS Office
12 5 (10.64%) Citrix
12 5 (10.64%) Life Science
13 4 (8.51%) Welsh Language
13 4 (8.51%) User Acceptance Testing

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 27 March 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.51%) Lync
2 3 (6.38%) Tomcat
3 2 (4.26%) Documentum
3 2 (4.26%) JBoss
4 1 (2.13%) Apache
4 1 (2.13%) IIS
Applications
1 5 (10.64%) MS Office
2 2 (4.26%) MS Excel
2 2 (4.26%) MS Project
Business Applications
1 1 (2.13%) Agresso
1 1 (2.13%) Remedy ITSM
Cloud Services
1 5 (10.64%) Microsoft Azure
2 4 (8.51%) Office 365
3 1 (2.13%) Cloud Computing
Communications & Networking
1 3 (6.38%) Ethernet
1 3 (6.38%) TCP/IP
2 2 (4.26%) Firewall
3 1 (2.13%) VoIP
3 1 (2.13%) Internet
Database & Business Intelligence
1 3 (6.38%) SQLPlus
2 2 (4.26%) Relational Database
3 1 (2.13%) MySQL
3 1 (2.13%) Oracle Database
Development Applications
1 2 (4.26%) Ant
1 2 (4.26%) Eclipse
General
1 15 (31.91%) Finance
2 4 (8.51%) Welsh Language
3 2 (4.26%) Banking
3 2 (4.26%) Multimedia
3 2 (4.26%) Investment Banking
4 1 (2.13%) Marketing
4 1 (2.13%) Manufacturing
4 1 (2.13%) Advertising
4 1 (2.13%) Publishing
4 1 (2.13%) Back Office
4 1 (2.13%) Telecoms
Job Titles
1 14 (29.79%) Service Manager
2 7 (14.89%) Services Delivery Manager
2 7 (14.89%) Delivery Manager
2 7 (14.89%) Analyst
3 5 (10.64%) Architect
4 4 (8.51%) Solutions Architect
4 4 (8.51%) Senior Analyst
4 4 (8.51%) Problem Manager
4 4 (8.51%) SCCM Engineer
5 3 (6.38%) Senior Service Manager
5 3 (6.38%) Senior Services Delivery Manager
5 3 (6.38%) 1st Line Support
5 3 (6.38%) Senior Manager
6 2 (4.26%) Support Technician
6 2 (4.26%) Developer
6 2 (4.26%) Support Engineer
6 2 (4.26%) Applications Support
6 2 (4.26%) Applications Developer
6 2 (4.26%) Release Manager
6 2 (4.26%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 4 (8.51%) CGI
2 1 (2.13%) LAMP
2 1 (2.13%) .NET Framework
2 1 (2.13%) Software Packaging
2 1 (2.13%) .NET
Miscellaneous
1 7 (14.89%) Management Information System
2 5 (10.64%) Life Science
3 4 (8.51%) Video Conferencing
3 4 (8.51%) User Experience
3 4 (8.51%) GIS
4 3 (6.38%) Analytical Skills
5 2 (4.26%) Performance Metrics
5 2 (4.26%) Enterprise Software
Operating Systems
1 11 (23.40%) Windows
2 8 (17.02%) Linux
3 6 (12.77%) UNIX
4 4 (8.51%) Windows 7
4 4 (8.51%) Apple iOS
5 3 (6.38%) Solaris
6 1 (2.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 39 (82.98%) ITIL
2 18 (38.30%) Service Delivery
3 16 (34.04%) Change Management
3 16 (34.04%) ITSM
4 13 (27.66%) Problem Management
5 10 (21.28%) Incident Management
5 10 (21.28%) Continuous Improvement
6 8 (17.02%) Mentoring
7 6 (12.77%) Coaching
7 6 (12.77%) Line Management
8 4 (8.51%) Technical Architecture
8 4 (8.51%) Business Development
8 4 (8.51%) User Acceptance Testing
8 4 (8.51%) ITIL V3
8 4 (8.51%) Business Intelligence
8 4 (8.51%) Migration
8 4 (8.51%) Project Management
8 4 (8.51%) Agile Software Development
9 3 (6.38%) Configuration Management
9 3 (6.38%) Matrix Management
Programming Languages
1 5 (10.64%) SQL
2 4 (8.51%) Java
3 2 (4.26%) Perl
3 2 (4.26%) Python
4 1 (2.13%) PL/SQL
Qualifications
1 9 (19.15%) SC Cleared
1 9 (19.15%) Security Cleared
2 3 (6.38%) Degree
3 2 (4.26%) Six Sigma Green Belt
4 1 (2.13%) ITIL Foundation Certificate
4 1 (2.13%) MCP
4 1 (2.13%) CCNA
4 1 (2.13%) Cisco Certification
4 1 (2.13%) RHCE
4 1 (2.13%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (19.15%) SLA
2 2 (4.26%) QA
System Software
1 9 (19.15%) VMware Infrastructure
2 4 (8.51%) XenApp
2 4 (8.51%) XenDesktop
2 4 (8.51%) Active Directory
2 4 (8.51%) Terminal Services
Systems Management
1 9 (19.15%) SCCM
Vendors
1 11 (23.40%) Microsoft
2 10 (21.28%) VMware
3 6 (12.77%) Apple
4 5 (10.64%) Citrix
5 4 (8.51%) Dell
5 4 (8.51%) Computacenter
5 4 (8.51%) ServiceNow
6 3 (6.38%) Remedy
6 3 (6.38%) Red Hat
6 3 (6.38%) Oracle
7 2 (4.26%) EMC
7 2 (4.26%) Cisco
8 1 (2.13%) SAP
8 1 (2.13%) HP
Newquay, Cornwall
Harvey Nash plc
Salary: £25000 - £28000 per annum
Posted: 2 days ago
Newport, Gwent
Sanderson
Posted: 15 days ago