The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 26 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Service Management
Rank 78 70 55
Rank change year-on-year
-8 -15
Permanent jobs citing Service Management 21 34 52
As % of all permanent IT jobs located in Wales 1.63% 2.52% 4.02%
As % of the Processes & Methodologies category 1.99% 3.00% 4.81%
Number of salaries quoted 13 24 45
Median salary £29,000 £34,836 £34,500
Median salary % change year-on-year
-16.75% +0.97%
90% offered a salary of more than £18,700 £26,900 £30,500
10% offered a salary of more than £46,600 £55,000 £51,000
UK excluding London median salary £42,091 £45,000 £46,250
% change year-on-year
-6.46% -2.70%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1056 1135 1082
As % of all permanent IT jobs located in Wales 82.05% 84.07% 83.55%
Number of salaries quoted 902 945 922
Median salary £40,000 £38,000 £35,000
Median salary % change year-on-year
+5.26% +8.57%
90% offered a salary of more than £26,500 £27,000 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 26 May 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -1 18 £29,029 -17.64% 1
Mid Wales -4 2 - -
North Wales - 1 £29,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 26 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 36 (75.00%) ITIL
2 18 (37.50%) ITSM
3 17 (35.42%) Incident Management
4 15 (31.25%) Problem Management
4 15 (31.25%) Windows
5 14 (29.17%) SLA
6 12 (25.00%) SQL
6 12 (25.00%) Oracle
6 12 (25.00%) Firewall
6 12 (25.00%) Finance
7 11 (22.92%) Change Management
7 11 (22.92%) Microsoft
7 11 (22.92%) Linux
8 10 (20.83%) Unix
8 10 (20.83%) Project Management
9 9 (18.75%) Analytical Skills
10 8 (16.67%) Remedy
10 8 (16.67%) Active Directory
10 8 (16.67%) Citrix
10 8 (16.67%) MS Exchange
11 7 (14.58%) VMware
11 7 (14.58%) Cisco
11 7 (14.58%) MS Office
11 7 (14.58%) Oracle Database
11 7 (14.58%) ServiceNow
12 6 (12.50%) Windows Server
12 6 (12.50%) PL/SQL
12 6 (12.50%) PRINCE2
12 6 (12.50%) Remedy ITSM
13 5 (10.42%) Stakeholder Management

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.67%) MS Exchange
2 2 (4.17%) Exchange Server 2007
2 2 (4.17%) Exchange Server 2010
2 2 (4.17%) Exchange Server 2013
2 2 (4.17%) SharePoint
3 1 (2.08%) IBM Notes
Applications
1 7 (14.58%) MS Office
2 5 (10.42%) MS Excel
Business Applications
1 6 (12.50%) Remedy ITSM
2 1 (2.08%) assyst
Communications & Networking
1 12 (25.00%) Firewall
2 4 (8.33%) DHCP
2 4 (8.33%) DNS
2 4 (8.33%) IP Telephony
2 4 (8.33%) SAN
2 4 (8.33%) VPN
2 4 (8.33%) Wi-Fi
3 3 (6.25%) Internet
4 1 (2.08%) Wireless
Database & Business Intelligence
1 7 (14.58%) Oracle Database
2 5 (10.42%) SQLPlus
3 4 (8.33%) SQL Server
4 2 (4.17%) Data Warehouse
4 2 (4.17%) OLAP
4 2 (4.17%) Oracle Database 11g
4 2 (4.17%) Oracle OLAP
4 2 (4.17%) QlikView
4 2 (4.17%) SQL Server Analysis Services
4 2 (4.17%) SQL Server Integration Services
4 2 (4.17%) SQL Server Reporting Services
5 1 (2.08%) RDBMS
5 1 (2.08%) Relational Database
Development Applications
1 1 (2.08%) HP UFT
1 1 (2.08%) LoadRunner
General
1 12 (25.00%) Finance
2 4 (8.33%) Financial Institution
3 3 (6.25%) Advertising
3 3 (6.25%) Back Office
3 3 (6.25%) Telecoms
Job Titles
1 13 (27.08%) Analyst
2 9 (18.75%) IT Manager
3 8 (16.67%) Administrator
3 8 (16.67%) Service Analyst
4 7 (14.58%) Service Manager
5 5 (10.42%) Business Manager
5 5 (10.42%) Business Relationship Manager
5 5 (10.42%) IT Relationships Manager
5 5 (10.42%) Relationships Manager
5 5 (10.42%) Support Engineer
6 4 (8.33%) IT Services Manager
6 4 (8.33%) ITIL Manager
6 4 (8.33%) ITIL Service Manager
6 4 (8.33%) Service Desk Administrator
6 4 (8.33%) Service Desk Analyst
6 4 (8.33%) Systems Administrator
7 3 (6.25%) 1st Line Support
7 3 (6.25%) Developer
7 3 (6.25%) Technical Analyst
7 3 (6.25%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (4.17%) MDX
2 1 (2.08%) CSS
2 1 (2.08%) HTML
2 1 (2.08%) XML
Miscellaneous
1 9 (18.75%) Analytical Skills
2 5 (10.42%) Fintech
2 5 (10.42%) Mobile Payment
3 3 (6.25%) Enterprise Software
4 2 (4.17%) CMDB
4 2 (4.17%) Fat Client
4 2 (4.17%) Management Information System
4 2 (4.17%) Thin Client
5 1 (2.08%) Data Centre
5 1 (2.08%) Data Structures
5 1 (2.08%) Driving Licence
Operating Systems
1 15 (31.25%) Windows
2 11 (22.92%) Linux
3 10 (20.83%) Unix
4 6 (12.50%) Windows Server
5 5 (10.42%) Solaris
6 4 (8.33%) Windows Server 2008
6 4 (8.33%) Windows Server 2012
7 1 (2.08%) AIX
Processes & Methodologies
1 36 (75.00%) ITIL
2 18 (37.50%) ITSM
3 17 (35.42%) Incident Management
4 15 (31.25%) Problem Management
5 11 (22.92%) Change Management
6 10 (20.83%) Project Management
7 6 (12.50%) PRINCE2
8 5 (10.42%) Agile Software Development
8 5 (10.42%) High Availability
8 5 (10.42%) ITIL V2
8 5 (10.42%) ITIL V3
8 5 (10.42%) Performance Management
8 5 (10.42%) Stakeholder Management
9 4 (8.33%) Coaching
9 4 (8.33%) Disaster Recovery
9 4 (8.33%) Root Cause Analysis
9 4 (8.33%) Time Management
10 3 (6.25%) Logistics
10 3 (6.25%) Risk Management
10 3 (6.25%) Service Delivery
Programming Languages
1 12 (25.00%) SQL
2 6 (12.50%) PL/SQL
3 1 (2.08%) Java
3 1 (2.08%) JavaScript
3 1 (2.08%) Korn
3 1 (2.08%) Perl
3 1 (2.08%) Shell Script
Qualifications
1 5 (10.42%) ITIL Certification
1 5 (10.42%) ITIL Foundation Certificate
2 4 (8.33%) Degree
2 4 (8.33%) Microsoft Certification
3 3 (6.25%) CCNA
3 3 (6.25%) Cisco Certification
4 1 (2.08%) DV Cleared
4 1 (2.08%) SC Cleared
4 1 (2.08%) Security Cleared
Quality Assurance & Compliance
1 14 (29.17%) SLA
2 1 (2.08%) QA
System Software
1 8 (16.67%) Active Directory
2 4 (8.33%) VMware Infrastructure
2 4 (8.33%) vSphere
3 2 (4.17%) XenDesktop
3 2 (4.17%) XenServer
Systems Management
1 1 (2.08%) BMC Marimba
1 1 (2.08%) HP Data Protector
1 1 (2.08%) HP Quality Center
1 1 (2.08%) SCCM
1 1 (2.08%) ServiceCenter
1 1 (2.08%) Tivoli
1 1 (2.08%) Tivoli Storage Manager
1 1 (2.08%) WSUS
Vendors
1 12 (25.00%) Oracle
2 11 (22.92%) Microsoft
3 8 (16.67%) Citrix
3 8 (16.67%) Remedy
4 7 (14.58%) Cisco
4 7 (14.58%) ServiceNow
4 7 (14.58%) VMware
5 4 (8.33%) Avaya
5 4 (8.33%) Red Hat
6 3 (6.25%) SAP
7 2 (4.17%) HP
7 2 (4.17%) Tableau
8 1 (2.08%) BMC
8 1 (2.08%) IBM
8 1 (2.08%) Lotus
Caldicot, Gwent
Manpower UK
Posted: 22 hours ago