The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 62 56 80
Rank change year-on-year
-6 +24
Permanent jobs citing Service Management 42 52 27
As % of all permanent IT jobs located in Wales 3.13% 3.73% 2.01%
As % of the Processes & Methodologies category 3.76% 4.44% 2.53%
Number of salaries quoted 19 21 25
Median salary £28,000 £40,000 £40,000
Median salary % change year-on-year
-30.00% -
90% offered a salary of more than £18,000 £27,500 £30,500
10% offered a salary of more than £39,000 £52,250 £80,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1117 1171 1066
As % of all permanent IT jobs located in Wales 83.23% 84.06% 79.55%
Number of salaries quoted 945 956 928
Median salary £40,000 £37,500 £36,500
Median salary % change year-on-year
+6.66% +2.73%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 28 July 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales -7 21 - -
South Wales -16 20 £27,750 -30.62% 1
West Wales -25 1 £45,000 +29.17%
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 28 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 50 (80.65%) ITIL
2 25 (40.32%) SLA
3 23 (37.10%) Microsoft
4 20 (32.26%) ITSM
4 20 (32.26%) Incident Management
5 19 (30.65%) Problem Management
6 17 (27.42%) SQL
6 17 (27.42%) VMware
7 16 (25.81%) Continuous Improvement
8 15 (24.19%) Analytical Skills
8 15 (24.19%) Firewall
8 15 (24.19%) Active Directory
9 14 (22.58%) Windows
9 14 (22.58%) MS Excel
10 13 (20.97%) Project Management
10 13 (20.97%) Degree
11 12 (19.35%) Finance
11 12 (19.35%) Oracle
12 11 (17.74%) Cisco
12 11 (17.74%) Cisco Certification
12 11 (17.74%) ITIL Certification
13 10 (16.13%) HP
13 10 (16.13%) Enterprise Software
14 9 (14.52%) Windows Server
14 9 (14.52%) VMware Infrastructure
14 9 (14.52%) DNS
14 9 (14.52%) CCNA
14 9 (14.52%) Linux
14 9 (14.52%) Service Delivery
15 8 (12.90%) Logistics

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.68%) MS Exchange
2 4 (6.45%) SharePoint
3 1 (1.61%) BizTalk Server
3 1 (1.61%) IBM Notes
Applications
1 14 (22.58%) MS Excel
2 5 (8.06%) MS Office
3 3 (4.84%) MS PowerPoint
Business Applications
1 5 (8.06%) Remedy ITSM
2 1 (1.61%) assyst
2 1 (1.61%) Unit4 Business World
Cloud Services
1 1 (1.61%) Azure Active Directory
1 1 (1.61%) Cloud Computing
1 1 (1.61%) Microsoft Azure
1 1 (1.61%) Office 365
1 1 (1.61%) SaaS
Communications & Networking
1 15 (24.19%) Firewall
2 9 (14.52%) DNS
3 7 (11.29%) Internet
4 3 (4.84%) LAN
4 3 (4.84%) WAN
4 3 (4.84%) Wi-Fi
5 2 (3.23%) Intrusion Detection
5 2 (3.23%) Network Security
5 2 (3.23%) VLAN
5 2 (3.23%) Wireless
5 2 (3.23%) WLAN
6 1 (1.61%) Cisco ASA
6 1 (1.61%) Cisco IOS
6 1 (1.61%) Cisco ISE
6 1 (1.61%) Cisco Nexus
6 1 (1.61%) DHCP
6 1 (1.61%) NAS
6 1 (1.61%) SAN
6 1 (1.61%) TACACS
6 1 (1.61%) VPN
Database & Business Intelligence
1 8 (12.90%) SQL Server
2 5 (8.06%) Oracle Database
2 5 (8.06%) SQLPlus
3 1 (1.61%) Data Mining
3 1 (1.61%) SQL Server Integration Services
General
1 12 (19.35%) Finance
2 5 (8.06%) Back Office
3 1 (1.61%) Financial Institution
3 1 (1.61%) Telecoms
Job Titles
1 18 (29.03%) Analyst
2 13 (20.97%) Service Analyst
2 13 (20.97%) Support Engineer
3 10 (16.13%) IT Engineer
4 9 (14.52%) IT Support
4 9 (14.52%) IT Support Engineer
5 5 (8.06%) 1st Line Engineer
5 5 (8.06%) 1st Line Support
5 5 (8.06%) 1st Line Support Engineer
6 4 (6.45%) Developer
6 4 (6.45%) IT Manager
6 4 (6.45%) Service Desk Analyst
7 3 (4.84%) Business Manager
7 3 (4.84%) Relationships Manager
7 3 (4.84%) Service Manager
7 3 (4.84%) Service Transition Manager
7 3 (4.84%) Storage Engineer
7 3 (4.84%) Technical Engineer
7 3 (4.84%) Technical Support Engineer
7 3 (4.84%) Transition Manager
Libraries, Frameworks & Software Standards
1 5 (8.06%) HTML
1 5 (8.06%) XML
2 4 (6.45%) CSS
3 1 (1.61%) .NET
3 1 (1.61%) Web Services
Miscellaneous
1 15 (24.19%) Analytical Skills
2 10 (16.13%) Enterprise Software
3 6 (9.68%) Management Information System
4 5 (8.06%) Fintech
4 5 (8.06%) Mobile Payment
5 4 (6.45%) User Experience
6 2 (3.23%) Data Centre
7 1 (1.61%) CMDB
7 1 (1.61%) Data Structures
7 1 (1.61%) Driving Licence
7 1 (1.61%) Statistics
Operating Systems
1 14 (22.58%) Windows
2 9 (14.52%) Linux
2 9 (14.52%) Windows Server
3 8 (12.90%) Unix
4 5 (8.06%) Solaris
5 2 (3.23%) AIX
6 1 (1.61%) Data ONTAP
6 1 (1.61%) Windows Server 2008
6 1 (1.61%) Windows Server 2012
Processes & Methodologies
1 50 (80.65%) ITIL
2 20 (32.26%) Incident Management
2 20 (32.26%) ITSM
3 19 (30.65%) Problem Management
4 16 (25.81%) Continuous Improvement
5 13 (20.97%) Project Management
6 9 (14.52%) Service Delivery
7 8 (12.90%) Logistics
8 7 (11.29%) Agile Software Development
9 6 (9.68%) Change Management
9 6 (9.68%) Configuration Management
9 6 (9.68%) PRINCE2
9 6 (9.68%) Requirements Management
9 6 (9.68%) Resource Management
9 6 (9.68%) Risk Management
9 6 (9.68%) Stakeholder Management
10 5 (8.06%) Data Protection
10 5 (8.06%) High Availability
10 5 (8.06%) ITIL V2
10 5 (8.06%) Performance Management
Programming Languages
1 17 (27.42%) SQL
2 5 (8.06%) PL/SQL
3 4 (6.45%) JavaScript
4 3 (4.84%) PowerShell
5 1 (1.61%) C#
Qualifications
1 13 (20.97%) Degree
2 11 (17.74%) Cisco Certification
2 11 (17.74%) ITIL Certification
3 9 (14.52%) CCNA
4 7 (11.29%) ITIL Foundation Certificate
5 5 (8.06%) Microsoft Certification
6 4 (6.45%) CCNP
7 2 (3.23%) CCENT
7 2 (3.23%) JNCIP
7 2 (3.23%) MCITP
7 2 (3.23%) MCSE
7 2 (3.23%) PRINCE2 Certification
8 1 (1.61%) NCDA
8 1 (1.61%) Postgraduate
Quality Assurance & Compliance
1 25 (40.32%) SLA
2 1 (1.61%) BS7799
System Software
1 15 (24.19%) Active Directory
2 9 (14.52%) VMware Infrastructure
3 8 (12.90%) Hyper-V
4 1 (1.61%) Shibboleth
4 1 (1.61%) vSphere
Systems Management
1 5 (8.06%) NetBackup
2 2 (3.23%) Cisco Prime
2 2 (3.23%) HP Data Protector
2 2 (3.23%) Tivoli
2 2 (3.23%) Tivoli Storage Manager
3 1 (1.61%) Forefront Identity Manager
3 1 (1.61%) SCCM
3 1 (1.61%) ServiceCenter
3 1 (1.61%) WSUS
Vendors
1 23 (37.10%) Microsoft
2 17 (27.42%) VMware
3 12 (19.35%) Oracle
4 11 (17.74%) Cisco
5 10 (16.13%) HP
6 8 (12.90%) 3PAR
7 7 (11.29%) Citrix
8 6 (9.68%) ServiceNow
9 5 (8.06%) Remedy
9 5 (8.06%) Veeam
9 5 (8.06%) Veritas
10 2 (3.23%) Brocade
10 2 (3.23%) CheckPoint
10 2 (3.23%) SAP
10 2 (3.23%) SolarWinds
11 1 (1.61%) Avaya
11 1 (1.61%) Infoblox
11 1 (1.61%) Lotus
11 1 (1.61%) NetApp
11 1 (1.61%) Red Hat