The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 80 68 78
Rank change year-on-year
-12 +10
Permanent jobs citing Service Management 27 32 18
As % of all permanent IT jobs located in Wales 2.09% 2.52% 1.42%
As % of the Processes & Methodologies category 2.40% 3.07% 1.74%
Number of salaries quoted 12 24 15
Median salary £40,000 £37,500 £45,000
Median salary % change year-on-year
+6.66% -16.66%
90% offered a salary of more than £33,200 £27,500 £34,901
10% offered a salary of more than £44,750 £78,000 £60,000
UK excluding London median salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1124 1041 1032
As % of all permanent IT jobs located in Wales 86.93% 82.03% 81.32%
Number of salaries quoted 969 904 840
Median salary £38,500 £37,500 £37,500
Median salary % change year-on-year
+2.66% -
90% offered a salary of more than £27,500 £27,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 8 December 2016.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales - 13 - -
South Wales -22 12 £40,000 +6.66%
North Wales - 1 £42,500 -
West Wales - 1 £45,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 8 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Management.

1 70 (82.35%) ITIL
2 43 (50.59%) ITSM
3 41 (48.24%) Microsoft
4 33 (38.82%) SLA
5 30 (35.29%) Problem Management
6 26 (30.59%) Continuous Improvement
7 25 (29.41%) Active Directory
7 25 (29.41%) MS Excel
8 24 (28.24%) ITIL Certification
8 24 (28.24%) Service Delivery
8 24 (28.24%) VMware
9 22 (25.88%) Degree
10 19 (22.35%) Microsoft Certification
11 18 (21.18%) Windows
11 18 (21.18%) Stakeholder Management
11 18 (21.18%) Incident Management
11 18 (21.18%) Enterprise Software
12 17 (20.00%) VMware Infrastructure
12 17 (20.00%) HP
13 16 (18.82%) Hyper-V
13 16 (18.82%) Windows Server
14 15 (17.65%) 3PAR
14 15 (17.65%) Statistics
14 15 (17.65%) Cisco
15 14 (16.47%) Wi-Fi
15 14 (16.47%) User Experience
16 13 (15.29%) DNS
16 13 (15.29%) Project Management
16 13 (15.29%) Unix
17 12 (14.12%) SQL Server

Service Management
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.24%) MS Exchange
2 4 (4.71%) SharePoint
3 3 (3.53%) BizTalk Server
3 3 (3.53%) Skype for Business
4 1 (1.18%) Apache
4 1 (1.18%) IIS
4 1 (1.18%) Tomcat
Applications
1 25 (29.41%) MS Excel
2 1 (1.18%) MS Office
Business Applications
1 3 (3.53%) Unit4 Business World
Cloud Services
1 6 (7.06%) Office 365
2 4 (4.71%) SaaS
3 3 (3.53%) Azure Active Directory
3 3 (3.53%) Microsoft Azure
4 1 (1.18%) Cloud Computing
4 1 (1.18%) IaaS
4 1 (1.18%) PaaS
Communications & Networking
1 14 (16.47%) Wi-Fi
2 13 (15.29%) DNS
3 10 (11.76%) Firewall
4 9 (10.59%) LAN
4 9 (10.59%) WAN
5 6 (7.06%) Structured Cabling
6 5 (5.88%) Internet
7 3 (3.53%) Intrusion Detection
7 3 (3.53%) Network Security
7 3 (3.53%) Skype
7 3 (3.53%) Unified Communications
7 3 (3.53%) VLAN
7 3 (3.53%) WLAN
8 2 (2.35%) DHCP
8 2 (2.35%) IP Telephony
8 2 (2.35%) NAS
8 2 (2.35%) SAN
8 2 (2.35%) VPN
9 1 (1.18%) TACACS
9 1 (1.18%) Wireless
Database & Business Intelligence
1 12 (14.12%) SQL Server
2 3 (3.53%) SQL Server Integration Services
Development Applications
1 1 (1.18%) JMeter
1 1 (1.18%) LoadRunner
1 1 (1.18%) LoadUI
1 1 (1.18%) Ranorex
1 1 (1.18%) Rational DOORS
1 1 (1.18%) Selenium
1 1 (1.18%) SoapUI
1 1 (1.18%) Subversion
1 1 (1.18%) Visual Studio
General
1 11 (12.94%) Telecoms
2 7 (8.24%) Finance
3 2 (2.35%) Advertising
3 2 (2.35%) Back Office
3 2 (2.35%) Electronics
3 2 (2.35%) Financial Institution
4 1 (1.18%) French Language
4 1 (1.18%) German Language
4 1 (1.18%) Italian Language
4 1 (1.18%) Military
4 1 (1.18%) Portuguese Language
4 1 (1.18%) Spanish Language
Job Titles
1 13 (15.29%) Support Engineer
2 10 (11.76%) Head of Service Management
3 9 (10.59%) IT Engineer
4 8 (9.41%) IT Support
4 8 (9.41%) IT Support Engineer
5 7 (8.24%) Service Manager
6 6 (7.06%) Analyst
6 6 (7.06%) Head of Infrastructure
6 6 (7.06%) Storage Engineer
7 5 (5.88%) Database Manager
7 5 (5.88%) IT Manager
7 5 (5.88%) Operations Manager
8 4 (4.71%) 1st Line Engineer
8 4 (4.71%) 1st Line Support
8 4 (4.71%) 1st Line Support Engineer
8 4 (4.71%) Data Engineer
8 4 (4.71%) Data Protection Engineer
8 4 (4.71%) IT Services Manager
8 4 (4.71%) Network Engineer
8 4 (4.71%) Technical Engineer
Libraries, Frameworks & Software Standards
1 3 (3.53%) .NET
1 3 (3.53%) Web Services
2 2 (2.35%) CSS
2 2 (2.35%) HTML
2 2 (2.35%) XML
3 1 (1.18%) LAMP
3 1 (1.18%) Middleware
3 1 (1.18%) Oracle Fusion
3 1 (1.18%) SailPoint
3 1 (1.18%) WebCenter
Miscellaneous
1 18 (21.18%) Enterprise Software
2 15 (17.65%) Statistics
3 14 (16.47%) User Experience
4 12 (14.12%) Management Information System
5 9 (10.59%) Analytical Skills
6 7 (8.24%) Data Centre
7 2 (2.35%) Performance Metrics
8 1 (1.18%) Fintech
8 1 (1.18%) Hybrid Cloud
Operating Systems
1 18 (21.18%) Windows
2 16 (18.82%) Windows Server
3 13 (15.29%) Unix
4 8 (9.41%) Linux
5 2 (2.35%) AIX
5 2 (2.35%) SUSE
5 2 (2.35%) Windows Server 2008
5 2 (2.35%) Windows Server 2012
6 1 (1.18%) Data ONTAP
Processes & Methodologies
1 70 (82.35%) ITIL
2 43 (50.59%) ITSM
3 30 (35.29%) Problem Management
4 26 (30.59%) Continuous Improvement
5 24 (28.24%) Service Delivery
6 18 (21.18%) Incident Management
6 18 (21.18%) Stakeholder Management
7 13 (15.29%) Project Management
8 12 (14.12%) Agile Software Development
8 12 (14.12%) ITIL V3
9 10 (11.76%) Business Continuity
9 10 (11.76%) Coaching
9 10 (11.76%) Configuration Management
9 10 (11.76%) Data Protection
9 10 (11.76%) TOGAF
10 9 (10.59%) Mentoring
11 7 (8.24%) Change Management
11 7 (8.24%) Line Management
11 7 (8.24%) Matrix Management
12 6 (7.06%) Process Management
Programming Languages
1 6 (7.06%) PowerShell
1 6 (7.06%) SQL
2 3 (3.53%) C#
3 2 (2.35%) JavaScript
Qualifications
1 24 (28.24%) ITIL Certification
2 22 (25.88%) Degree
3 19 (22.35%) Microsoft Certification
4 10 (11.76%) Cisco Certification
5 9 (10.59%) MCSE
6 8 (9.41%) CCNA
6 8 (9.41%) MCITP
7 5 (5.88%) CCNP
7 5 (5.88%) ITIL Foundation Certificate
8 3 (3.53%) CCENT
8 3 (3.53%) JNCIP
8 3 (3.53%) Postgraduate
8 3 (3.53%) PRINCE2 Certification
9 2 (2.35%) MCDST
9 2 (2.35%) MCP
9 2 (2.35%) MCSA
9 2 (2.35%) MCTS
9 2 (2.35%) Security Cleared
10 1 (1.18%) Oracle Certification
10 1 (1.18%) RHCE
Quality Assurance & Compliance
1 33 (38.82%) SLA
2 3 (3.53%) BS7799
3 1 (1.18%) QA
System Software
1 25 (29.41%) Active Directory
2 17 (20.00%) VMware Infrastructure
3 16 (18.82%) Hyper-V
4 3 (3.53%) vSphere
Systems Management
1 12 (14.12%) NetBackup
2 4 (4.71%) Cisco Prime
3 2 (2.35%) HP Data Protector
3 2 (2.35%) SCCM
3 2 (2.35%) Tivoli
3 2 (2.35%) Tivoli Storage Manager
3 2 (2.35%) WSUS
4 1 (1.18%) Oracle Enterprise Manager
4 1 (1.18%) Oracle Identity Management
4 1 (1.18%) Oracle Identity Manager
4 1 (1.18%) ServiceCenter
Vendors
1 41 (48.24%) Microsoft
2 24 (28.24%) VMware
3 17 (20.00%) HP
4 15 (17.65%) 3PAR
4 15 (17.65%) Cisco
5 12 (14.12%) Veeam
5 12 (14.12%) Veritas
6 10 (11.76%) Oracle
7 7 (8.24%) Citrix
8 4 (4.71%) Red Hat
8 4 (4.71%) SolarWinds
9 3 (3.53%) Brocade
9 3 (3.53%) CheckPoint
10 2 (2.35%) Altiris
10 2 (2.35%) Avaya
10 2 (2.35%) Remedy
11 1 (1.18%) Atlassian
11 1 (1.18%) IBM
11 1 (1.18%) Infoblox
11 1 (1.18%) NetApp