The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 83 64 62
Rank change year-on-year
-19 -2
Permanent jobs citing Service Management 25 28 27
As % of all permanent IT jobs located in Wales 1.85% 2.69% 2.45%
As % of the Processes & Methodologies category 2.32% 3.32% 3.35%
Number of salaries quoted 20 22 20
Average salary £35,000 £42,000 £40,000
Average salary % change year-on-year
-16.66% +5.00%
90% offered a salary of more than £25,000 £25,500 £28,900
10% offered a salary of more than £45,500 £79,500 £45,250
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1078 844 807
As % of all permanent IT jobs located in Wales 79.56% 81.00% 73.23%
Number of salaries quoted 934 730 689
Average salary £37,500 £38,000 £35,000
Average salary % change year-on-year
-1.31% +8.57%
90% offered a salary of more than £29,051 £27,500 £26,000
10% offered a salary of more than £53,500 £47,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wales region.

Service Management Salary Trend in Wales

Service Management
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Management across the Wales region over the 3 months to 30 January 2015.

Service Management Salary Histogram in Wales

Service Management
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wales region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -22 21 £35,000 -16.66% 8
West Wales - 4 £34,836 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 30 January 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 37 (86.05%) ITIL
2 24 (55.81%) Service Delivery
3 17 (39.53%) Change Management
4 14 (32.56%) Finance
4 14 (32.56%) Problem Management
5 11 (25.58%) Incident Management
6 10 (23.26%) SC Cleared
6 10 (23.26%) Security Cleared
6 10 (23.26%) Continuous Improvement
7 9 (20.93%) Life Science
8 8 (18.60%) Microsoft
8 8 (18.60%) Windows
9 7 (16.28%) ITSM
10 6 (13.95%) Management Information System
10 6 (13.95%) VMware
10 6 (13.95%) Linux
11 5 (11.63%) UNIX
11 5 (11.63%) SLA
11 5 (11.63%) Apple
11 5 (11.63%) Project Management
11 5 (11.63%) Matrix Management
11 5 (11.63%) SCCM
11 5 (11.63%) Coaching
12 4 (9.30%) User Experience
12 4 (9.30%) Line Management
12 4 (9.30%) Mentoring
12 4 (9.30%) ITIL V3
12 4 (9.30%) Performance Metrics
12 4 (9.30%) User Acceptance Testing
12 4 (9.30%) VMware Infrastructure

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 30 January 2015, IT jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.33%) SharePoint
Applications
1 2 (4.65%) MS Excel
1 2 (4.65%) MS Project
2 1 (2.33%) MS Office
Business Applications
1 1 (2.33%) Remedy ITSM
Cloud Services
1 4 (9.30%) Microsoft Azure
Communications & Networking
1 2 (4.65%) Ethernet
1 2 (4.65%) TCP/IP
2 1 (2.33%) Firewall
2 1 (2.33%) LAN
2 1 (2.33%) WAN
Database & Business Intelligence
1 1 (2.33%) SQLPlus
1 1 (2.33%) Oracle Database
General
1 14 (32.56%) Finance
2 4 (9.30%) Welsh Language
3 2 (4.65%) Investment Banking
3 2 (4.65%) Banking
3 2 (4.65%) Publishing
3 2 (4.65%) Telecoms
4 1 (2.33%) Manufacturing
4 1 (2.33%) Multimedia
Job Titles
1 15 (34.88%) Service Manager
2 11 (25.58%) Services Delivery Manager
2 11 (25.58%) Delivery Manager
3 10 (23.26%) Analyst
4 5 (11.63%) Senior Manager
4 5 (11.63%) Senior Service Manager
4 5 (11.63%) Senior Services Delivery Manager
5 4 (9.30%) SCCM Engineer
5 4 (9.30%) Senior Analyst
5 4 (9.30%) Service Analyst
6 3 (6.98%) Problem Manager
7 2 (4.65%) Technical Design Authority
7 2 (4.65%) Process Engineer
7 2 (4.65%) Services Delivery Analyst
7 2 (4.65%) 1st Line Support
7 2 (4.65%) Technical Manager
7 2 (4.65%) Service Desk Analyst
7 2 (4.65%) Release Manager
8 1 (2.33%) Operations Manager
8 1 (2.33%) Help Desk Support
Libraries, Frameworks & Software Standards
1 1 (2.33%) .NET
1 1 (2.33%) .NET Framework
1 1 (2.33%) Software Packaging
Miscellaneous
1 9 (20.93%) Life Science
2 6 (13.95%) Management Information System
3 4 (9.30%) User Experience
3 4 (9.30%) Performance Metrics
4 3 (6.98%) Video Conferencing
5 2 (4.65%) Analytical Skills
6 1 (2.33%) Enterprise Software
Operating Systems
1 8 (18.60%) Windows
2 6 (13.95%) Linux
3 5 (11.63%) UNIX
4 4 (9.30%) Windows 7
5 3 (6.98%) Solaris
5 3 (6.98%) Apple iOS
Processes & Methodologies
1 37 (86.05%) ITIL
2 24 (55.81%) Service Delivery
3 17 (39.53%) Change Management
4 14 (32.56%) Problem Management
5 11 (25.58%) Incident Management
6 10 (23.26%) Continuous Improvement
7 7 (16.28%) ITSM
8 5 (11.63%) Project Management
8 5 (11.63%) Matrix Management
8 5 (11.63%) Coaching
9 4 (9.30%) Line Management
9 4 (9.30%) Mentoring
9 4 (9.30%) ITIL V3
9 4 (9.30%) User Acceptance Testing
9 4 (9.30%) Business Intelligence
10 3 (6.98%) Agile Software Development
10 3 (6.98%) Configuration Management
11 2 (4.65%) Stakeholder Engagement
11 2 (4.65%) Business Transformation
11 2 (4.65%) Lean Six Sigma
Programming Languages
1 2 (4.65%) Java
2 1 (2.33%) PL/SQL
2 1 (2.33%) SQL
Qualifications
1 10 (23.26%) SC Cleared
1 10 (23.26%) Security Cleared
2 3 (6.98%) Degree
3 2 (4.65%) Six Sigma Green Belt
Quality Assurance & Compliance
1 5 (11.63%) SLA
2 2 (4.65%) QA
System Software
1 4 (9.30%) VMware Infrastructure
2 3 (6.98%) Active Directory
Systems Management
1 5 (11.63%) SCCM
Vendors
1 8 (18.60%) Microsoft
2 6 (13.95%) VMware
3 5 (11.63%) Apple
4 3 (6.98%) ServiceNow
5 1 (2.33%) Remedy
5 1 (2.33%) Oracle
Cardiff, South Glamorgan
Hamilton Barnes
Salary: From £30,000 to £32,000 per annum Overtime + Benefits
Posted: 4 days ago
Cardiff, South Glamorgan
McGregor Boyall
Salary: £32000.00 - £38000.00 per annum + benefits
Posted: 5 days ago
Cardiff
Nigel Frank International Limited - Newcastle
Salary: £40000 - £50000 per annum + Benefits
Posted: 8 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £26000 per annum + Benefits
Posted: 9 days ago
Cardiff
Hays IT - Uk Posting account
Salary: £35000.00 - £45000.00 per annum + Benefits
Posted: 12 days ago
Cardiff
Hays IT - Uk Posting account
Salary: £30000.00 - £37000.00 per annum
Posted: 26 days ago
Newport, Gwent
Sanderson
Salary: £30000.00 - £35000.00 per annum + Benefits
Posted: 26 days ago