Service Desk Engineer Jobs in the West Midlands

Service Desk Engineer
England > West Midlands

The median Service Desk Engineer salary in the West Midlands is £24,366 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 232 269 269
Rank change year-on-year +37 0 -54
Permanent jobs requiring a Service Desk Engineer 15 9 11
As % of all permanent jobs advertised in the West Midlands 0.21% 0.14% 0.15%
As % of the Job Titles category 0.22% 0.15% 0.16%
Number of salaries quoted 14 9 11
10th Percentile - £25,400 -
25th Percentile £23,500 £26,250 £19,250
Median annual salary (50th Percentile) £24,366 £28,500 £25,000
Median % change year-on-year -14.51% +14.00% -16.67%
75th Percentile £31,000 £33,750 £34,750
90th Percentile £36,150 £36,450 £40,000
England median annual salary £30,000 £28,500 £27,500
% change year-on-year +5.26% +3.64% +10.00%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,811 5,998 6,871
% of permanent jobs with a recognized job title 94.07% 89.99% 94.75%
Number of salaries quoted 5,153 3,352 4,771
10th Percentile £26,250 £29,775 £30,000
25th Percentile £35,000 £38,966 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.82%
75th Percentile £63,250 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,567 £60,000
% change year-on-year -11.67% +0.95% +9.09%

Service Desk Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Engineer in the West Midlands

Service Desk Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Desk Engineer in the West Midlands.

Salary trend for Service Desk Engineer in the West Midlands

Service Desk Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Desk Engineer in the West Midlands over the 6 months to 29 April 2024.

Salary histogram for Service Desk Engineer in the West Midlands

Service Desk Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the West Midlands region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire -8 8 £24,000 -11.93% 2
Birmingham -4 5 £33,000 +15.79%
Worcestershire - 2 £30,000 -
Service Desk Engineer
England

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 29 April 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Desk Engineer in the job title.

1 14 (93.33%) Microsoft 365
2 13 (86.67%) Social Skills
3 11 (73.33%) Customer Service
3 11 (73.33%) Active Directory
4 8 (53.33%) Law
4 8 (53.33%) SLA
4 8 (53.33%) Service Management
4 8 (53.33%) Analytical Skills
5 6 (40.00%) Windows
6 4 (26.67%) Microsoft
6 4 (26.67%) Service Delivery
6 4 (26.67%) Windows 10
6 4 (26.67%) Windows Server
7 3 (20.00%) Azure
8 2 (13.33%) Apple iOS
8 2 (13.33%) Local Government
8 2 (13.33%) Incident Management
8 2 (13.33%) Problem Management
8 2 (13.33%) Hyper-V
8 2 (13.33%) Windows 7
8 2 (13.33%) VMware
8 2 (13.33%) Agile
8 2 (13.33%) TCP/IP
8 2 (13.33%) Apple
8 2 (13.33%) Disaster Recovery
8 2 (13.33%) Firewall
8 2 (13.33%) ITSM
8 2 (13.33%) Management Information System
8 2 (13.33%) Risk Management
8 2 (13.33%) IPv4

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) SharePoint
Applications
1 2 (13.33%) Microsoft Office
Cloud Services
1 14 (93.33%) Microsoft 365
2 3 (20.00%) Azure
Communications & Networking
1 2 (13.33%) Firewall
1 2 (13.33%) IPv4
1 2 (13.33%) IPv6
1 2 (13.33%) TCP/IP
General
1 13 (86.67%) Social Skills
2 8 (53.33%) Analytical Skills
2 8 (53.33%) Law
3 2 (13.33%) Fire and Rescue
3 2 (13.33%) Local Government
Miscellaneous
1 2 (13.33%) Management Information System
1 2 (13.33%) Self-Motivation
2 1 (6.67%) Smartphone
Operating Systems
1 6 (40.00%) Windows
2 4 (26.67%) Windows 10
2 4 (26.67%) Windows Server
3 2 (13.33%) Apple iOS
3 2 (13.33%) Windows 7
3 2 (13.33%) Windows 8
Processes & Methodologies
1 11 (73.33%) Customer Service
2 8 (53.33%) Service Management
3 4 (26.67%) Service Delivery
4 2 (13.33%) Agile
4 2 (13.33%) CRM
4 2 (13.33%) Disaster Recovery
4 2 (13.33%) Incident Management
4 2 (13.33%) ITSM
4 2 (13.33%) Problem Management
4 2 (13.33%) Problem-Solving
4 2 (13.33%) Risk Management
5 1 (6.67%) Asset Management
5 1 (6.67%) ITIL
5 1 (6.67%) Service Design
5 1 (6.67%) Workflow
Qualifications
1 1 (6.67%) A+ Certification
1 1 (6.67%) MCP
Quality Assurance & Compliance
1 8 (53.33%) SLA
System Software
1 11 (73.33%) Active Directory
2 2 (13.33%) Hyper-V
Vendors
1 4 (26.67%) Microsoft
2 2 (13.33%) Apple
2 2 (13.33%) VMware