Service Desk Engineer Jobs in England

Service Desk Engineer
UK > England

The median Service Desk Engineer salary in England is £29,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 732 797 996
Rank change year-on-year +65 +199 -238
Permanent jobs requiring a Service Desk Engineer 99 133 128
As % of all permanent jobs advertised in England 0.12% 0.15% 0.096%
As % of the Job Titles category 0.12% 0.16% 0.10%
Number of salaries quoted 94 131 113
10th Percentile £23,500 £22,750 £21,250
25th Percentile £25,500 £26,125 £23,500
Median annual salary (50th Percentile) £29,500 £28,000 £28,000
Median % change year-on-year +5.36% - +12.00%
75th Percentile £37,000 £36,000 £35,000
90th Percentile £46,375 £38,750 £45,000
UK median annual salary £31,500 £29,500 £27,750
% change year-on-year +6.78% +6.31% +11.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,041 82,556 127,446
% of permanent jobs with a recognized job title 94.48% 91.46% 96.08%
Number of salaries quoted 60,522 52,365 74,626
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Engineer
Job Vacancy Trend in England

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Engineer in England

Service Desk Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Engineer in England.

Salary trend for Service Desk Engineer in England

Service Desk Engineer
Salary Histogram in England

Salary distribution for jobs citing Service Desk Engineer in England over the 6 months to 9 May 2024.

Salary histogram for Service Desk Engineer in England

Service Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -20 21 £31,500 +5.00% 8
North of England +42 19 £26,000 -5.45% 13
South West -12 18 £38,000 +46.15% 11
London +102 16 £32,500 -8.45% 8
Midlands -15 15 £24,000 -12.73% 8
West Midlands +18 14 £24,000 -16.52% 4
North West +17 14 £26,000 -25.71% 2
East of England +18 10 £25,000 -9.09% 6
Yorkshire +77 4 £31,250 +13.64% 8
North East -6 1 £30,000 - 4
East Midlands -27 1 £29,000 +8.92% 4
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Engineer in the job title.

1 82 (82.83%) Microsoft 365
2 76 (76.77%) Active Directory
3 56 (56.57%) Microsoft
4 47 (47.47%) Windows
5 42 (42.42%) Social Skills
6 39 (39.39%) Customer Service
7 33 (33.33%) Azure
8 30 (30.30%) SLA
9 27 (27.27%) Analytical Skills
10 24 (24.24%) Microsoft Exchange
11 23 (23.23%) SharePoint
12 20 (20.20%) Service Management
12 20 (20.20%) Entra ID
13 19 (19.19%) Windows Server
13 19 (19.19%) VMware
14 18 (18.18%) Law
14 18 (18.18%) ITIL
15 15 (15.15%) Windows 10
16 14 (14.14%) Problem-Solving
17 13 (13.13%) VPN
17 13 (13.13%) AWS
18 12 (12.12%) Android
18 12 (12.12%) Microsoft Office
18 12 (12.12%) Firewall
19 11 (11.11%) Ticket Management
19 11 (11.11%) Apple iOS
20 10 (10.10%) Roadmaps
20 10 (10.10%) VMware Infrastructure
20 10 (10.10%) Service Delivery
21 9 (9.09%) DHCP

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (24.24%) Microsoft Exchange
2 23 (23.23%) SharePoint
3 1 (1.01%) CMS
Applications
1 12 (12.12%) Microsoft Office
Business Applications
1 1 (1.01%) Elite 3E
Cloud Services
1 82 (82.83%) Microsoft 365
2 33 (33.33%) Azure
3 20 (20.20%) Entra ID
4 13 (13.13%) AWS
5 8 (8.08%) OneDrive
6 5 (5.05%) Cloud Computing
7 2 (2.02%) Mimecast
7 2 (2.02%) SaaS
8 1 (1.01%) Google Workspace
8 1 (1.01%) PaaS
8 1 (1.01%) WeChat
8 1 (1.01%) WhatsApp
Communications & Networking
1 13 (13.13%) VPN
2 12 (12.12%) Firewall
3 9 (9.09%) DHCP
4 7 (7.07%) DNS
4 7 (7.07%) Remote Desktop
4 7 (7.07%) VLAN
5 6 (6.06%) LAN
5 6 (6.06%) TCP/IP
6 5 (5.05%) WAN
6 5 (5.05%) Wi-Fi
7 3 (3.03%) IPsec
7 3 (3.03%) SAN
8 2 (2.02%) VoIP
9 1 (1.01%) Ethernet
9 1 (1.01%) NAS
9 1 (1.01%) Unified Communications
9 1 (1.01%) Wireless
Database & Business Intelligence
1 2 (2.02%) SQL Server
2 1 (1.01%) MySQL
General
1 42 (42.42%) Social Skills
2 27 (27.27%) Analytical Skills
3 18 (18.18%) Law
4 5 (5.05%) Finance
4 5 (5.05%) Public Sector
5 3 (3.03%) Legal
5 3 (3.03%) Local Government
6 2 (2.02%) Fire and Rescue
6 2 (2.02%) Manufacturing
6 2 (2.02%) Marketing
7 1 (1.01%) Pharmaceutical
7 1 (1.01%) Retail
7 1 (1.01%) Telecoms
Miscellaneous
1 9 (9.09%) Driving Licence
2 5 (5.05%) Onboarding
2 5 (5.05%) Replication
3 3 (3.03%) Management Information System
3 3 (3.03%) Self-Motivation
4 2 (2.02%) Smartphone
5 1 (1.01%) Blackberry
5 1 (1.01%) Client/Server
5 1 (1.01%) CMDB
5 1 (1.01%) EPoS
5 1 (1.01%) Life Science
5 1 (1.01%) NHS
5 1 (1.01%) Social Media
5 1 (1.01%) Team-Oriented Environment
Operating Systems
1 47 (47.47%) Windows
2 19 (19.19%) Windows Server
3 15 (15.15%) Windows 10
4 12 (12.12%) Android
5 11 (11.11%) Apple iOS
6 5 (5.05%) Mac OS
7 3 (3.03%) Linux
8 2 (2.02%) Windows 8
9 1 (1.01%) Mac OS X
9 1 (1.01%) VMS
9 1 (1.01%) Windows 7
9 1 (1.01%) Windows Server 2003
9 1 (1.01%) Windows Server 2012
9 1 (1.01%) Windows Server 2019
Processes & Methodologies
1 39 (39.39%) Customer Service
2 20 (20.20%) Service Management
3 18 (18.18%) ITIL
4 14 (14.14%) Problem-Solving
5 11 (11.11%) Ticket Management
6 10 (10.10%) Roadmaps
6 10 (10.10%) Service Delivery
7 8 (8.08%) Infrastructure Engineering
8 5 (5.05%) Incident Management
8 5 (5.05%) Mentoring
9 4 (4.04%) Innovative Thinking
9 4 (4.04%) ITSM
9 4 (4.04%) Problem Management
10 3 (3.03%) Agile
10 3 (3.03%) Asset Management
10 3 (3.03%) Break/Fix
10 3 (3.03%) Continuous Improvement
10 3 (3.03%) Data Security
10 3 (3.03%) Remote Monitoring and Management
11 2 (2.02%) Risk Management
Programming Languages
1 2 (2.02%) PowerShell
2 1 (1.01%) SQL
Qualifications
1 5 (5.05%) Microsoft Certification
2 4 (4.04%) A+ Certification
2 4 (4.04%) MCITP
3 3 (3.03%) MCP
4 2 (2.02%) CCA
4 2 (2.02%) CCNA
4 2 (2.02%) Cisco Certification
4 2 (2.02%) Citrix Certification
4 2 (2.02%) Degree
5 1 (1.01%) CCNP
5 1 (1.01%) Computer Science Degree
5 1 (1.01%) ITIL Certification
5 1 (1.01%) MOS
5 1 (1.01%) SC Cleared
5 1 (1.01%) Security Cleared
Quality Assurance & Compliance
1 30 (30.30%) SLA
System Software
1 76 (76.77%) Active Directory
2 10 (10.10%) VMware Infrastructure
3 8 (8.08%) Hyper-V
4 3 (3.03%) GPFS
4 3 (3.03%) vSphere
5 2 (2.02%) XenApp
5 2 (2.02%) XenDesktop
Systems Management
1 4 (4.04%) Microsoft Intune
2 2 (2.02%) Backup Exec
2 2 (2.02%) Jamf Pro
2 2 (2.02%) SCCM
2 2 (2.02%) Symantec Endpoint Protection
3 1 (1.01%) Active Directory Federation Services
3 1 (1.01%) FortiGate
3 1 (1.01%) N-central
3 1 (1.01%) SCOM
3 1 (1.01%) Systems Management Server (SMS)
Vendors
1 56 (56.57%) Microsoft
2 19 (19.19%) VMware
3 5 (5.05%) SolarWinds
3 5 (5.05%) Veeam
4 4 (4.04%) Apple
4 4 (4.04%) Citrix
4 4 (4.04%) Dell
4 4 (4.04%) N-able
5 2 (2.02%) Cisco
5 2 (2.02%) ConnectWise
5 2 (2.02%) Fortinet
5 2 (2.02%) Meraki
5 2 (2.02%) ServiceNow
5 2 (2.02%) Sophos
5 2 (2.02%) Symantec
5 2 (2.02%) Veritas
6 1 (1.01%) Adobe
6 1 (1.01%) Google
6 1 (1.01%) ProCurve
6 1 (1.01%) SonicWALL