The table below looks at the statistics for Incident Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Incident Management
Rank 138 112 119
Rank change year-on-year
-26 +7
Permanent jobs citing Incident Management 93 105 70
As % of all permanent IT jobs located in the West Midlands 1.65% 2.08% 1.65%
As % of the Processes & Methodologies category 1.90% 2.52% 2.00%
Number of salaries quoted 74 88 37
Average salary £37,500 £39,000 £45,000
Average salary % change year-on-year
-3.84% -13.33%
90% offered a salary of more than £21,000 £24,550 £28,600
10% offered a salary of more than £65,000 £53,950 £81,300
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4885 4169 3493
As % of all permanent IT jobs located in the West Midlands 86.86% 82.73% 82.52%
Number of salaries quoted 4028 3570 2817
Average salary £44,000 £42,500 £41,000
Average salary % change year-on-year
+3.52% +3.65%
90% offered a salary of more than £30,000 £29,000 £27,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Incident Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the West Midlands region.

Incident Management Salary Trend in the West Midlands

Incident Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Incident Management across the West Midlands region over the 3 months to 8 February 2016.

Incident Management Salary Histogram in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 51 £37,500 -6.25% 1
Coventry -3 8 £64,750 +43.88% 3
Solihull +18 7 £21,000 -50.58%
Dudley - 5 £25,000 -
Warwickshire -41 3 £34,500 -9.21%
Walsall - 3 £35,000 -
Shropshire +8 2 £26,000 +4.00%
Staffordshire -3 2 £32,500 -10.34% 2
West Bromwich - 1 £45,000 -
Wolverhampton - 1 £36,500 -
Worcestershire - 1 £35,000 - 3
Incident Management
England

Incident Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 8 February 2016, IT jobs across the West Midlands region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 63 (41.18%) ITIL
2 46 (30.07%) Service Delivery
3 37 (24.18%) SLA
4 35 (22.88%) Service Management
5 34 (22.22%) Microsoft
6 33 (21.57%) Problem Management
7 32 (20.92%) Finance
7 32 (20.92%) SQL
8 31 (20.26%) Root Cause Analysis
9 30 (19.61%) Windows
10 26 (16.99%) Linux
11 24 (15.69%) MS Excel
12 21 (13.73%) Change Management
13 20 (13.07%) SAN
13 20 (13.07%) Stakeholder Management
14 19 (12.42%) ITSM
14 19 (12.42%) LAN
14 19 (12.42%) ITIL V3
15 18 (11.76%) Workflow
15 18 (11.76%) Firewall
16 17 (11.11%) VMware
16 17 (11.11%) XML
16 17 (11.11%) Active Directory
16 17 (11.11%) Data Centre
17 16 (10.46%) Oracle
17 16 (10.46%) Business Intelligence
17 16 (10.46%) Information Security
18 15 (9.80%) PL/SQL
18 15 (9.80%) VMware Infrastructure
19 14 (9.15%) Oracle EBS R12

Incident Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 8 February 2016, IT jobs across the West Midlands region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (9.15%) Oracle UPK
1 14 (9.15%) Oracle Workflow
2 10 (6.54%) IBM Notes
2 10 (6.54%) Skype for Business
3 4 (2.61%) Apache
4 3 (1.96%) IIS
5 2 (1.31%) MS Exchange
5 2 (1.31%) MTS
6 1 (0.65%) nginx
6 1 (0.65%) SAS
6 1 (0.65%) Tomcat
Applications
1 24 (15.69%) MS Excel
2 5 (3.27%) MS Office
Business Applications
1 14 (9.15%) Oracle EBS
1 14 (9.15%) Oracle EBS R12
1 14 (9.15%) Oracle Financials
2 10 (6.54%) HFM
3 9 (5.88%) Oracle FAH
4 4 (2.61%) Oracle Assets
4 4 (2.61%) Oracle Payables
4 4 (2.61%) Oracle Receivables
5 1 (0.65%) Remedy ITSM
5 1 (0.65%) SAP CRM
Cloud Services
1 6 (3.92%) Cloud Computing
2 5 (3.27%) IaaS
2 5 (3.27%) SaaS
3 4 (2.61%) Amazon AWS
4 3 (1.96%) Microsoft Azure
4 3 (1.96%) PaaS
Communications & Networking
1 20 (13.07%) SAN
2 19 (12.42%) LAN
3 18 (11.76%) Firewall
4 13 (8.50%) WLAN
5 12 (7.84%) Wi-Fi
6 6 (3.92%) WAN
7 5 (3.27%) Cisco Nexus
8 4 (2.61%) BGP
8 4 (2.61%) MPLS
8 4 (2.61%) Network Security
8 4 (2.61%) TCP/IP
9 3 (1.96%) EIGRP
9 3 (1.96%) VoIP
9 3 (1.96%) VPN
10 2 (1.31%) DHCP
10 2 (1.31%) DNS
10 2 (1.31%) FTP
10 2 (1.31%) Internet
10 2 (1.31%) OSPF
10 2 (1.31%) SMTP
Database & Business Intelligence
1 14 (9.15%) Oracle BI Publisher
1 14 (9.15%) Oracle Reports
1 14 (9.15%) SQLPlus
2 7 (4.58%) Oracle BI EE
3 6 (3.92%) MySQL
3 6 (3.92%) SQL Server
4 4 (2.61%) Data Mining
5 3 (1.96%) PostgreSQL
6 2 (1.31%) SQL Server 2008
7 1 (0.65%) Big Data
7 1 (0.65%) Oracle Database
7 1 (0.65%) Relational Database
7 1 (0.65%) SQL Server 2005
Development Applications
1 14 (9.15%) Toad
2 7 (4.58%) Oracle Forms
3 1 (0.65%) Hudson
3 1 (0.65%) VSS/SourceSafe
General
1 32 (20.92%) Finance
2 9 (5.88%) Marketing
3 6 (3.92%) Telecoms
4 5 (3.27%) Manufacturing
5 4 (2.61%) Retail
6 1 (0.65%) Billing
6 1 (0.65%) Law
Job Titles
1 43 (28.10%) Analyst
2 25 (16.34%) Service Manager
3 15 (9.80%) Service Analyst
3 15 (9.80%) Technical Leader
4 14 (9.15%) Oracle Analyst
4 14 (9.15%) Service Desk Analyst
5 12 (7.84%) Service Desk Manager
5 12 (7.84%) Team Leader
6 11 (7.19%) IT Support
6 11 (7.19%) Support Analyst
7 10 (6.54%) Systems Analyst
8 6 (3.92%) Delivery Manager
8 6 (3.92%) Developer
8 6 (3.92%) Help Desk Support
8 6 (3.92%) Incident Manager
8 6 (3.92%) Service Desk Team Leader
8 6 (3.92%) Services Delivery Manager
9 5 (3.27%) Data Centre Manager
9 5 (3.27%) Financial Analyst
9 5 (3.27%) Security Analyst
Libraries, Frameworks & Software Standards
1 17 (11.11%) XML
2 12 (7.84%) Middleware
3 3 (1.96%) .NET
3 3 (1.96%) CSS
3 3 (1.96%) HTML
3 3 (1.96%) LAMP
3 3 (1.96%) LAPP Stack
4 2 (1.31%) .NET Framework
4 2 (1.31%) COM+
4 2 (1.31%) DCOM
4 2 (1.31%) ISPF
4 2 (1.31%) Visualforce
4 2 (1.31%) WinForms
5 1 (0.65%) JSON
5 1 (0.65%) REST
5 1 (0.65%) Servlets
5 1 (0.65%) SOAP
5 1 (0.65%) Web Services
Miscellaneous
1 17 (11.11%) Data Centre
2 14 (9.15%) Management Information System
3 11 (7.19%) Analytical Skills
3 11 (7.19%) Private Cloud
4 7 (4.58%) Economics
4 7 (4.58%) Statistics
5 5 (3.27%) Replication
6 4 (2.61%) Life Science
7 3 (1.96%) Computer Science
7 3 (1.96%) Mainframe
7 3 (1.96%) Telematics
8 2 (1.31%) Client/Server
8 2 (1.31%) Enterprise Software
8 2 (1.31%) Hybrid Cloud
8 2 (1.31%) N-Tier
9 1 (0.65%) CMDB
9 1 (0.65%) Driving Licence
9 1 (0.65%) FMCG
9 1 (0.65%) Mathematics
Operating Systems
1 30 (19.61%) Windows
2 26 (16.99%) Linux
3 14 (9.15%) Unix
4 13 (8.50%) Windows Server
5 9 (5.88%) Mac OS X
5 9 (5.88%) MVS
6 3 (1.96%) Ubuntu
7 2 (1.31%) Android
7 2 (1.31%) Windows 7
7 2 (1.31%) Windows Server 2008
8 1 (0.65%) Solaris
Processes & Methodologies
1 63 (41.18%) ITIL
2 46 (30.07%) Service Delivery
3 35 (22.88%) Service Management
4 33 (21.57%) Problem Management
5 31 (20.26%) Root Cause Analysis
6 21 (13.73%) Change Management
7 20 (13.07%) Stakeholder Management
8 19 (12.42%) ITIL V3
8 19 (12.42%) ITSM
9 18 (11.76%) Workflow
10 16 (10.46%) Business Intelligence
10 16 (10.46%) Information Security
11 14 (9.15%) GAP Analysis
12 13 (8.50%) Mentoring
12 13 (8.50%) Release Management
12 13 (8.50%) Translating Business Requirements
13 12 (7.84%) Load Balancing
14 11 (7.19%) SOA
15 9 (5.88%) High Availability
16 7 (4.58%) Continuous Improvement
Programming Languages
1 32 (20.92%) SQL
2 15 (9.80%) PL/SQL
3 5 (3.27%) PowerShell
4 4 (2.61%) Java
4 4 (2.61%) JavaScript
5 3 (1.96%) Bash Shell
5 3 (1.96%) Perl
5 3 (1.96%) PHP
5 3 (1.96%) Python
6 2 (1.31%) Apex Code
6 2 (1.31%) C++
6 2 (1.31%) JCL
6 2 (1.31%) T-SQL
7 1 (0.65%) C
Qualifications
1 11 (7.19%) Security Cleared
2 9 (5.88%) Degree
2 9 (5.88%) Microsoft Certification
3 8 (5.23%) Cisco Certification
4 7 (4.58%) A+ Certification
4 7 (4.58%) MCP
4 7 (4.58%) SC Cleared
5 6 (3.92%) Avaya Certification
5 6 (3.92%) CCNP
6 2 (1.31%) CCIE
6 2 (1.31%) MCSE
7 1 (0.65%) CCNA
7 1 (0.65%) ITIL Certification
7 1 (0.65%) MCSA
Quality Assurance & Compliance
1 37 (24.18%) SLA
2 6 (3.92%) ISO/IEC 27001
2 6 (3.92%) QA
3 2 (1.31%) Data Quality
System Software
1 17 (11.11%) Active Directory
2 15 (9.80%) VMware Infrastructure
3 8 (5.23%) VMware Workstation
4 5 (3.27%) Hyper-V
5 2 (1.31%) Job Entry Subsystem
5 2 (1.31%) Time Sharing Option
5 2 (1.31%) VMware ESXi
5 2 (1.31%) vSphere
5 2 (1.31%) XenApp
5 2 (1.31%) XenDesktop
6 1 (0.65%) Oracle RAC
6 1 (0.65%) Snort
Systems Management
1 5 (3.27%) Cacti
2 3 (1.96%) Nagios
2 3 (1.96%) ZABBIX
3 2 (1.31%) Cisco Prime
4 1 (0.65%) Data Guard
4 1 (0.65%) OpenView
4 1 (0.65%) ServiceCenter
Vendors
1 34 (22.22%) Microsoft
2 17 (11.11%) VMware
3 16 (10.46%) Oracle
4 11 (7.19%) Cisco
5 10 (6.54%) EMC
5 10 (6.54%) Hyperion
5 10 (6.54%) Lotus
6 9 (5.88%) Avaya
7 8 (5.23%) 3PAR
7 8 (5.23%) NetApp
8 5 (3.27%) Citrix
8 5 (3.27%) ServiceNow
9 4 (2.61%) Remedy
10 3 (1.96%) F5
10 3 (1.96%) Intel Security
10 3 (1.96%) Salesforce.com
11 2 (1.31%) Apple
11 2 (1.31%) Intel
11 2 (1.31%) RedPrairie
11 2 (1.31%) SolarWinds
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