The first table below looks at the demand for Incident Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Incident Management
Rank 156 128 95
Rank change year-on-year
-28 -33
Permanent jobs citing Incident Management 51 61 77
As % of all permanent IT jobs located in the West Midlands 1.027% 1.355% 1.855%
As % of the Processes & Methodologies category 1.368% 1.958% 2.693%
Number of salaries quoted 35 57 71
Average salary £51,000 £35,000 £32,000
Average salary % change year-on-year
+45.71% +9.37%
90% offered a salary of more than £31,700 £20,000 £22,000
10% offered a salary of more than £59,000 £63,500 £52,500
UK excluding London average salary £37,500 £35,000 £35,000
% change year-on-year
+7.14% -
All Processes & Methodologies
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
3728 3115 2859
As % of all permanent IT jobs located in the West Midlands 75.09% 69.18% 68.87%
Number of salaries quoted 3143 2685 2417
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £26,000 £26,500
10% offered a salary of more than £60,000 £62,500 £62,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Incident Management
England

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

West Midlands Incident Management Jobs Demand Trend

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the West Midlands region.

West Midlands Incident Management Salary Trend

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management across the West Midlands region over the 3 months to 17 May 2013.

West Midlands Incident Management Salary Histogram

Incident Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Birmingham -37 17 £50,000 +14.28%
Shropshire - 11 £60,000 -
Warwickshire +5 9 £36,500 -2.66%
Staffordshire +1 8 £51,000 +56.92%
Coventry -12 2 £40,250 +6.62%
Worcestershire - 1 £24,500 -
Incident Management
England

Incident Management
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the West Midlands region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 55 (46.22%) ITIL
2 37 (31.09%) Windows
3 36 (30.25%) SQL
4 32 (26.89%) Root Cause Analysis
5 31 (26.05%) Cisco
6 28 (23.53%) SQL Server
6 28 (23.53%) Windows Server 2008
7 25 (21.01%) Finance
8 24 (20.17%) SLA
9 23 (19.33%) Windows Server 2003
10 22 (18.49%) Change Management
11 21 (17.65%) Problem Management
12 20 (16.81%) Service Delivery
12 20 (16.81%) Banking
12 20 (16.81%) Investment Banking
13 19 (15.97%) Migration
14 18 (15.13%) Microsoft
15 17 (14.29%) Firewall
15 17 (14.29%) Capacity Planning
16 16 (13.45%) SAP
17 15 (12.61%) Microsoft Certification
17 15 (12.61%) CheckPoint
18 14 (11.76%) Project Management
18 14 (11.76%) McAfee
18 14 (11.76%) Service Management
18 14 (11.76%) MS Excel
19 13 (10.92%) Remedy
20 12 (10.08%) Disaster Recovery
20 12 (10.08%) ASP.NET
20 12 (10.08%) .NET

Incident Management
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the West Midlands region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 12 (10.08%) .NET
1 12 (10.08%) ASP.NET
2 7 (5.882%) CSS
2 7 (5.882%) XML
2 7 (5.882%) XHTML
3 5 (4.202%) ASP.NET MVC 2
4 3 (2.521%) .NET Framework
5 2 (1.681%) Middleware
6 1 (0.840%) SAP XI
6 1 (0.840%) Web Services
6 1 (0.840%) COM
6 1 (0.840%) WCF
6 1 (0.840%) WPF
Application Platforms
1 4 (3.361%) IIS
1 4 (3.361%) Blackberry Enterprise Server
2 3 (2.521%) Exchange Server 2003
2 3 (2.521%) Tomcat
2 3 (2.521%) MS Exchange
3 2 (1.681%) Apache
3 2 (1.681%) Exchange Server 2010
3 2 (1.681%) SharePoint
3 2 (1.681%) Exchange Server 2007
4 1 (0.840%) SAP Portal
4 1 (0.840%) Lotus Notes
Applications
1 14 (11.76%) MS Excel
2 8 (6.723%) MS Office
3 1 (0.840%) Google Apps
Business Applications
1 8 (6.723%) SAP Payroll
2 6 (5.042%) SAP HR
3 5 (4.202%) SAP R/3
3 5 (4.202%) SAP FI
3 5 (4.202%) Bond Adapt
4 1 (0.840%) Remedy ITSM
4 1 (0.840%) SAP GRC
4 1 (0.840%) assyst
Communications & Networking
1 17 (14.29%) Firewall
2 9 (7.563%) LAN
3 7 (5.882%) WAN
3 7 (5.882%) TCP/IP
4 6 (5.042%) DNS
4 6 (5.042%) Network Security
5 5 (4.202%) SAN
5 5 (4.202%) VoIP
6 4 (3.361%) VPN
7 3 (2.521%) DHCP
7 3 (2.521%) Internet
7 3 (2.521%) MPLS
7 3 (2.521%) OSPF
7 3 (2.521%) BGP
7 3 (2.521%) EIGRP
7 3 (2.521%) Wireless
7 3 (2.521%) IP Telephony
8 2 (1.681%) HTTP
8 2 (1.681%) ADSL
8 2 (1.681%) PBX
Database & Business Intelligence
1 28 (23.53%) SQL Server
2 5 (4.202%) SAP BW
3 2 (1.681%) SQL Server 2000
3 2 (1.681%) SQL Server 2005
3 2 (1.681%) SQL Server 2008
4 1 (0.840%) BusinessObjects
4 1 (0.840%) MySQL
General
1 25 (21.01%) Finance
2 20 (16.81%) Banking
2 20 (16.81%) Investment Banking
3 7 (5.882%) Advertising
4 2 (1.681%) Telecoms
4 2 (1.681%) Automotive
5 1 (0.840%) Local Government
5 1 (0.840%) Marketing
5 1 (0.840%) Billing
Job Titles
1 22 (18.49%) Analyst
2 17 (14.29%) DBA
2 17 (14.29%) SQL Server DBA
2 17 (14.29%) SQL DBA
3 13 (10.92%) Network Engineer
4 12 (10.08%) Consultant
4 12 (10.08%) Support Engineer
4 12 (10.08%) Team Leader
5 11 (9.244%) Network Support
5 11 (9.244%) Incident Analyst
6 10 (8.403%) Network Support Engineer
6 10 (8.403%) Support Analyst
7 9 (7.563%) SAP Consultant
8 8 (6.723%) SAP Payroll Consultant
8 8 (6.723%) Payroll Consultant
9 7 (5.882%) Development Team Leader
9 7 (5.882%) Developer
9 7 (5.882%) Service Manager
10 6 (5.042%) Services Delivery Manager
10 6 (5.042%) Delivery Manager
Miscellaneous
1 7 (5.882%) Computer Science
2 5 (4.202%) Management Information System
3 4 (3.361%) Blackberry
4 3 (2.521%) Video Conferencing
5 2 (1.681%) Fixed Income
5 2 (1.681%) Symmetrix DMX
5 2 (1.681%) Derivative
6 1 (0.840%) Mobile App
6 1 (0.840%) PDA
6 1 (0.840%) Firmware
6 1 (0.840%) iPhone
6 1 (0.840%) CMDB
6 1 (0.840%) Credit Risk
Operating Systems
1 37 (31.09%) Windows
2 28 (23.53%) Windows Server 2008
3 23 (19.33%) Windows Server 2003
4 10 (8.403%) UNIX
5 7 (5.882%) Linux
6 4 (3.361%) Solaris
6 4 (3.361%) Windows XP
7 3 (2.521%) Windows 7
8 1 (0.840%) Windows Server 2012
8 1 (0.840%) CentOS
8 1 (0.840%) Windows NT
8 1 (0.840%) Debian
8 1 (0.840%) Ubuntu
8 1 (0.840%) Android
Processes & Methodologies
1 55 (46.22%) ITIL
2 32 (26.89%) Root Cause Analysis
3 22 (18.49%) Change Management
4 21 (17.65%) Problem Management
5 20 (16.81%) Service Delivery
6 19 (15.97%) Migration
7 17 (14.29%) Capacity Planning
8 14 (11.76%) Project Management
8 14 (11.76%) Service Management
9 12 (10.08%) Disaster Recovery
10 10 (8.403%) PRINCE2
10 10 (8.403%) Stakeholder Management
10 10 (8.403%) Web Development
10 10 (8.403%) Continuous Improvement
11 9 (7.563%) Release Management
12 7 (5.882%) Continuous Integration
12 7 (5.882%) Software Engineering
13 6 (5.042%) Business Continuity
13 6 (5.042%) E-Commerce
14 5 (4.202%) Configuration Management
Programming Languages
1 36 (30.25%) SQL
2 10 (8.403%) ABAP
3 9 (7.563%) C#
4 7 (5.882%) JavaScript
5 6 (5.042%) VB.NET
6 5 (4.202%) Java
7 2 (1.681%) VBScript
8 1 (0.840%) VB
8 1 (0.840%) PowerShell
8 1 (0.840%) COBOL
Qualifications
1 15 (12.61%) Microsoft Certification
2 11 (9.244%) Degree
3 10 (8.403%) ITIL Certification
4 5 (4.202%) SC Cleared
4 5 (4.202%) Security Cleared
4 5 (4.202%) Cisco Certification
4 5 (4.202%) MCSE
5 3 (2.521%) CCNP
6 2 (1.681%) CCNA
6 2 (1.681%) IRCA
6 2 (1.681%) MCSA
6 2 (1.681%) CISA
6 2 (1.681%) CISM
7 1 (0.840%) MCDST
7 1 (0.840%) MCP
7 1 (0.840%) HNC
7 1 (0.840%) Citrix Certification
Quality Assurance & Compliance
1 24 (20.17%) SLA
2 5 (4.202%) QA
3 3 (2.521%) ISO/IEC 27001
3 3 (2.521%) ISO 9001
4 1 (0.840%) PCI DSS
System Software
1 9 (7.563%) Active Directory
2 3 (2.521%) VMware Infrastructure
2 3 (2.521%) Hyper-V
3 2 (1.681%) XenApp
3 2 (1.681%) XenServer
3 2 (1.681%) XenDesktop
3 2 (1.681%) vSphere
3 2 (1.681%) VMware ESX
3 2 (1.681%) UAG
4 1 (0.840%) Microsoft App-V
4 1 (0.840%) Forefront TMG
4 1 (0.840%) IAG
Systems Management
1 3 (2.521%) WSUS
2 1 (0.840%) SCCM
2 1 (0.840%) SCOM
2 1 (0.840%) Cacti
2 1 (0.840%) Symantec Enterprise Vault
2 1 (0.840%) CiscoWorks
2 1 (0.840%) Tivoli
2 1 (0.840%) Tivoli Storage Manager
2 1 (0.840%) NetBackup
2 1 (0.840%) HP NNM
Vendors
1 31 (26.05%) Cisco
2 18 (15.13%) Microsoft
3 16 (13.45%) SAP
4 15 (12.61%) CheckPoint
5 14 (11.76%) McAfee
6 13 (10.92%) Remedy
7 10 (8.403%) VMware
8 6 (5.042%) Citrix
9 5 (4.202%) NetApp
9 5 (4.202%) EMC
10 3 (2.521%) F5
11 2 (1.681%) LANDesk
11 2 (1.681%) BT
11 2 (1.681%) Symantec
11 2 (1.681%) Oracle
11 2 (1.681%) Sybase
11 2 (1.681%) Sun
11 2 (1.681%) HP
12 1 (0.840%) Business Objects
12 1 (0.840%) JBoss
Birmingham, West Midlands (County)
To provide a high quality and accessible service and effective incident management... Strong planning and organisational skills are essential as you’ll be dealing with the day-to-...
BIG Lottery Fund
Salary: From £13,853 to £20,426 per annum
Posted: 9 May 2013
Warwick, West Midlands
They will also have strong knowledge and experience of working with Microsoft technologies in the Server/ Pc and application arenas.Knowledge of the following technologies is required: Windows...
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £38000.00 per annum
Posted: 3 May 2013
Ansty Park, Coventry
You will take ownership of 2nd and 3rd line Problem and Incident Management, dealing with escalations, investigating defects and identifying root cause issues. Sainsbury's is a complex...
Sainsburys
Salary: £attractive
Posted: 18 May 2013
Coventry, West Midlands (County)
AnstyPark, Coventry. £attractive... You will takeownership of 2 nd and 3 rd line Problem and IncidentManagement, dealing with escalations, investigating defects and identifyingroot cause issues. Sainsbury’s is...
Sainsburys
Salary: Up to £100,000 per annum £attractive
Posted: 15 May 2013