The table below looks at the statistics for Incident Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Incident Management over the 3 months to 28 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Incident Management
England / West Midlands
Rank 156 144 119
Rank change year-on-year
-12 -25
Permanent jobs citing Incident Management 50 94 103
As % of all permanent IT jobs located in the West Midlands 1.06% 1.61% 2.05%
As % of the Processes & Methodologies category 1.19% 1.82% 2.45%
Number of salaries quoted 34 75 80
Median salary £33,125 £37,500 £38,000
Median salary % change year-on-year
-11.66% -1.31%
90% offered a salary of more than £18,950 £21,000 £23,350
10% offered a salary of more than £52,500 £65,000 £52,600
UK excluding London median salary £36,000 £38,500 £40,000
% change year-on-year
-6.49% -3.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4215 5160 4202
As % of all permanent IT jobs located in the West Midlands 89.68% 88.28% 83.52%
Number of salaries quoted 3376 4232 3511
Median salary £42,500 £44,000 £42,500
Median salary % change year-on-year
-3.40% +3.52%
90% offered a salary of more than £28,500 £30,000 £28,000
10% offered a salary of more than £61,250 £65,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Incident Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Incident Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the West Midlands

Incident Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the West Midlands region.

Incident Management Salary Trend in the West Midlands

Incident Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Incident Management across the West Midlands region over the 3 months to 28 February 2017.

Incident Management Salary Histogram in the West Midlands

Incident Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the West Midlands region over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +38 17 £33,750 -2.17% 2
Birmingham -27 16 £37,500 - 2
Coventry +9 5 £21,500 -66.79%
Solihull -6 5 £34,250 +63.09%
Dudley +6 2 £17,500 -16.66%
Worcestershire -9 2 £38,750 +10.71% 1
Staffordshire +8 1 £22,500 -30.76%
Shropshire -9 1 - - 3
Incident Management
England

Incident Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 February 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Incident Management.

1 107 (65.64%) ITIL
2 57 (34.97%) Problem Management
3 54 (33.13%) Microsoft
4 52 (31.90%) Service Delivery
5 48 (29.45%) Change Management
5 48 (29.45%) Windows
6 41 (25.15%) Data Centre
7 37 (22.70%) Service Management
8 35 (21.47%) SLA
9 32 (19.63%) ITIL Certification
10 27 (16.56%) VMware
10 27 (16.56%) Analytical Skills
11 26 (15.95%) ITIL V3
12 25 (15.34%) assyst
13 23 (14.11%) Security Cleared
13 23 (14.11%) Configuration Management
14 22 (13.50%) Management Information System
14 22 (13.50%) Citrix
14 22 (13.50%) MS Office
15 21 (12.88%) MS Excel
15 21 (12.88%) Active Directory
15 21 (12.88%) Cisco
15 21 (12.88%) SC Cleared
15 21 (12.88%) VMware Infrastructure
15 21 (12.88%) Continuous Improvement
16 20 (12.27%) SQL
17 19 (11.66%) Data Protection
17 19 (11.66%) Information Security
18 18 (11.04%) PCI DSS
18 18 (11.04%) SIEM

Incident Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.68%) JBoss
1 6 (3.68%) Tomcat
1 6 (3.68%) WebLogic
2 5 (3.07%) Apache
2 5 (3.07%) IIS
3 4 (2.45%) Skype for Business
4 2 (1.23%) CMS
4 2 (1.23%) Oracle Coherence
5 1 (0.61%) Drupal
5 1 (0.61%) OpenEdge
5 1 (0.61%) SharePoint
Applications
1 22 (13.50%) MS Office
2 21 (12.88%) MS Excel
3 1 (0.61%) MS PowerPoint
Business Applications
1 25 (15.34%) assyst
2 14 (8.59%) Sentinel
3 6 (3.68%) Cognos Business Intelligence
4 2 (1.23%) SAP Forecasting and Replenishment
4 2 (1.23%) SAP MM
5 1 (0.61%) Magento
5 1 (0.61%) NetSuite
5 1 (0.61%) Oracle Payables
5 1 (0.61%) Remedy ITSM
5 1 (0.61%) SAP Business One
5 1 (0.61%) SAP ERP
5 1 (0.61%) SAP SD
5 1 (0.61%) Workfront
Cloud Services
1 2 (1.23%) Office 365
2 1 (0.61%) Amazon AWS
2 1 (0.61%) G Suite
2 1 (0.61%) IaaS
2 1 (0.61%) Microsoft Azure
Communications & Networking
1 13 (7.98%) LAN
2 8 (4.91%) WAN
2 8 (4.91%) Wi-Fi
3 6 (3.68%) TCP/IP
4 5 (3.07%) DHCP
4 5 (3.07%) DNS
5 4 (2.45%) Intranet
5 4 (2.45%) Network Security
6 3 (1.84%) Firewall
6 3 (1.84%) Internet
6 3 (1.84%) VoIP
6 3 (1.84%) VPN
6 3 (1.84%) Wireless
7 2 (1.23%) IP Telephony
7 2 (1.23%) MPLS
8 1 (0.61%) BGP
8 1 (0.61%) Cisco IPT
8 1 (0.61%) OSPF
8 1 (0.61%) VLAN
8 1 (0.61%) Wireshark
Database & Business Intelligence
1 16 (9.82%) SQL Server
2 7 (4.29%) SQL Server 2008
2 7 (4.29%) SQL Server 2014
3 6 (3.68%) Data Warehouse
3 6 (3.68%) SQL Server 2005
3 6 (3.68%) SQL Server 2012
3 6 (3.68%) SQL Server 2016
4 2 (1.23%) DB2
5 1 (0.61%) BusinessObjects Business Intelligence
5 1 (0.61%) Oracle BI EE
5 1 (0.61%) SQL Server Reporting Services
General
1 12 (7.36%) Finance
2 9 (5.52%) Manufacturing
3 7 (4.29%) Retail
4 5 (3.07%) Advertising
4 5 (3.07%) Legal
5 2 (1.23%) Banking
6 1 (0.61%) Investment Banking
6 1 (0.61%) Military
6 1 (0.61%) Pharmaceutical
6 1 (0.61%) Publishing
Job Titles
1 35 (21.47%) Analyst
2 17 (10.43%) Service Analyst
3 15 (9.20%) Service Desk Analyst
4 14 (8.59%) Security Officer
4 14 (8.59%) Service Manager
5 13 (7.98%) Senior Manager
6 12 (7.36%) Information Officer
6 12 (7.36%) Information Security Officer
6 12 (7.36%) Support Analyst
7 10 (6.13%) Incident Manager
8 9 (5.52%) Major Incident Manager
9 8 (4.91%) Developer
9 8 (4.91%) Service Desk Manager
9 8 (4.91%) Support Manager
9 8 (4.91%) Technical Manager
9 8 (4.91%) Technical Support
10 7 (4.29%) Head of Service Management
10 7 (4.29%) Senior Incident Manager
10 7 (4.29%) Technical Support Manager
11 6 (3.68%) IT Technician
Libraries, Frameworks & Software Standards
1 6 (3.68%) COM
1 6 (3.68%) Java EE
2 1 (0.61%) CSS
2 1 (0.61%) CSS3
2 1 (0.61%) HTML
2 1 (0.61%) HTML5
2 1 (0.61%) jQuery
2 1 (0.61%) XHTML
Miscellaneous
1 41 (25.15%) Data Centre
2 27 (16.56%) Analytical Skills
3 22 (13.50%) Management Information System
4 14 (8.59%) CESG
4 14 (8.59%) Freedom of Information
4 14 (8.59%) Video Conferencing
5 7 (4.29%) iPhone
6 5 (3.07%) Data Protection Act
7 4 (2.45%) Mobile Computing
8 3 (1.84%) Security Operations Centre
8 3 (1.84%) Virtual Team
9 2 (1.23%) SCADA
10 1 (0.61%) Cyberthreat
10 1 (0.61%) Distributed Denial-of-Service
10 1 (0.61%) Fat Client
10 1 (0.61%) FMCG
10 1 (0.61%) PKI
10 1 (0.61%) Thin Client
10 1 (0.61%) User Experience
Operating Systems
1 48 (29.45%) Windows
2 15 (9.20%) Linux
3 14 (8.59%) Windows Server
4 13 (7.98%) Unix
4 13 (7.98%) Windows 7
5 7 (4.29%) Windows Server 2008
6 6 (3.68%) Windows Server 2012
7 2 (1.23%) Windows 10
7 2 (1.23%) Windows 8
8 1 (0.61%) Apple iOS
8 1 (0.61%) Windows Server 2003
8 1 (0.61%) Windows XP
Processes & Methodologies
1 107 (65.64%) ITIL
2 57 (34.97%) Problem Management
3 52 (31.90%) Service Delivery
4 48 (29.45%) Change Management
5 37 (22.70%) Service Management
6 26 (15.95%) ITIL V3
7 23 (14.11%) Configuration Management
8 21 (12.88%) Continuous Improvement
9 19 (11.66%) Data Protection
9 19 (11.66%) Information Security
10 18 (11.04%) SIEM
11 15 (9.20%) Risk Management
12 14 (8.59%) Business Continuity
12 14 (8.59%) Continuous Improvement Process
12 14 (8.59%) Cryptography
12 14 (8.59%) Data Security
12 14 (8.59%) IT Audit
12 14 (8.59%) IT Governance
12 14 (8.59%) Risk Assessment
13 13 (7.98%) Root Cause Analysis
Programming Languages
1 20 (12.27%) SQL
2 11 (6.75%) Java
3 6 (3.68%) Perl
3 6 (3.68%) Shell Script
4 1 (0.61%) JavaScript
4 1 (0.61%) PHP
4 1 (0.61%) R
4 1 (0.61%) T-SQL
Qualifications
1 32 (19.63%) ITIL Certification
2 23 (14.11%) Security Cleared
3 21 (12.88%) SC Cleared
4 17 (10.43%) CISSP
5 14 (8.59%) CISA
5 14 (8.59%) CISM
5 14 (8.59%) Degree
6 4 (2.45%) CCNP
6 4 (2.45%) Cisco Certification
6 4 (2.45%) Citrix Certification
6 4 (2.45%) ITIL Foundation Certificate
6 4 (2.45%) Microsoft Certification
7 3 (1.84%) A+ Certification
7 3 (1.84%) CCNA
7 3 (1.84%) MCP
8 2 (1.23%) DBS Check
8 2 (1.23%) MCSE
8 2 (1.23%) VMware Certified Professional (VCP)
9 1 (0.61%) CEH
9 1 (0.61%) IISP
Quality Assurance & Compliance
1 35 (21.47%) SLA
2 18 (11.04%) PCI DSS
3 17 (10.43%) ISO/IEC 27001
4 15 (9.20%) Cyber Essentials
5 14 (8.59%) Cyber Essentials PLUS
5 14 (8.59%) QA
6 2 (1.23%) GDPR
7 1 (0.61%) Data Quality
7 1 (0.61%) GxP
7 1 (0.61%) PMO
7 1 (0.61%) Sarbanes-Oxley
System Software
1 21 (12.88%) Active Directory
1 21 (12.88%) VMware Infrastructure
2 4 (2.45%) Microsoft App-V
2 4 (2.45%) NFS
2 4 (2.45%) VMware Workstation
2 4 (2.45%) XenApp
3 2 (1.23%) Snort
4 1 (0.61%) Virtual Desktop
4 1 (0.61%) Virtual Machines
4 1 (0.61%) Virtual Servers
4 1 (0.61%) vSphere
Systems Management
1 4 (2.45%) EdgeSight
2 2 (1.23%) Host Intrusion Detection System
2 2 (1.23%) Network Intrusion Detection System
3 1 (0.61%) QRadar
3 1 (0.61%) SCOM
Vendors
1 54 (33.13%) Microsoft
2 27 (16.56%) VMware
3 22 (13.50%) Citrix
4 21 (12.88%) Cisco
5 17 (10.43%) Remedy
6 9 (5.52%) ServiceNow
7 8 (4.91%) HP
8 7 (4.29%) Dell
9 6 (3.68%) Cognos
10 5 (3.07%) NetApp
10 5 (3.07%) Oracle
10 5 (3.07%) SAP
11 4 (2.45%) 3PAR
11 4 (2.45%) EMC
12 3 (1.84%) IBM
13 2 (1.23%) Apple
13 2 (1.23%) CheckPoint
13 2 (1.23%) Intel Security
13 2 (1.23%) Salesforce.com
13 2 (1.23%) Sybase
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