The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 235 176 214
Rank change year-on-year
-59 +38
Permanent jobs requiring a Service Desk Manager 18 42 7
As % of all permanent IT jobs located in Yorkshire 0.25% 0.77% 0.12%
As % of the Job Titles category 0.26% 0.82% 0.12%
Number of salaries quoted 18 40 5
Average salary £36,000 £42,500 £34,000
Average salary % change year-on-year
-15.29% +25.00%
90% offered a salary of more than £27,400 £29,000 £30,200
10% offered a salary of more than £37,500 £45,000 £43,000
UK excluding London average salary £37,500 £37,500 £36,750
% change year-on-year
- +2.04%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6910 5124 5618
As % of all permanent IT jobs located in Yorkshire 96.27% 94.50% 96.83%
Number of salaries quoted 5445 4056 4610
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,000 £23,000 £23,500
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Manager
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in Yorkshire

Service Desk Manager
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the Yorkshire region.

Service Desk Manager Salary Trend in Yorkshire

Service Desk Manager
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the Yorkshire region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Yorkshire -12 14 £36,750 -2.00%
West Yorkshire -49 4 £27,000 -37.57%
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in Yorkshire

For the 6 months to 27 August 2014, IT jobs across the Yorkshire region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 35 (87.50%) ITIL
2 15 (37.50%) ITIL Certification
3 14 (35.00%) Windows
4 12 (30.00%) Service Management
5 11 (27.50%) SLA
5 11 (27.50%) Active Directory
5 11 (27.50%) Windows 7
6 10 (25.00%) Service Delivery
6 10 (25.00%) Legal
7 9 (22.50%) Microsoft
8 8 (20.00%) Remedy
8 8 (20.00%) MS Excel
8 8 (20.00%) MS Office
8 8 (20.00%) Windows 8
8 8 (20.00%) ServiceNow
9 6 (15.00%) LAN
9 6 (15.00%) VoIP
9 6 (15.00%) WAN
9 6 (15.00%) Practice Management
9 6 (15.00%) Law
9 6 (15.00%) Statistics
9 6 (15.00%) ISO/IEC 27001
10 5 (12.50%) MS Exchange
10 5 (12.50%) Windows Server 2012
10 5 (12.50%) Windows Server 2008
11 4 (10.00%) Statistical Analysis
11 4 (10.00%) TCP/IP
11 4 (10.00%) Degree
11 4 (10.00%) Problem Management
12 3 (7.50%) VMware

Service Desk Manager
Top Related IT Skills in Yorkshire by Category

For the 6 months to 27 August 2014, IT jobs across the Yorkshire region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.50%) MS Exchange
2 3 (7.50%) Lync
3 1 (2.50%) CMS
Applications
1 8 (20.00%) MS Office
1 8 (20.00%) MS Excel
Communications & Networking
1 6 (15.00%) LAN
1 6 (15.00%) VoIP
1 6 (15.00%) WAN
2 4 (10.00%) TCP/IP
3 3 (7.50%) DNS
3 3 (7.50%) Internet
3 3 (7.50%) Firewall
3 3 (7.50%) Asterisk PBX
3 3 (7.50%) WLAN
3 3 (7.50%) SMS
3 3 (7.50%) POP3
3 3 (7.50%) Broadband
Database & Business Intelligence
1 3 (7.50%) MySQL
General
1 10 (25.00%) Legal
2 6 (15.00%) Law
3 3 (7.50%) Telecoms
4 1 (2.50%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.50%) ODBC
Miscellaneous
1 6 (15.00%) Statistics
2 1 (2.50%) Management Information System
Operating Systems
1 14 (35.00%) Windows
2 11 (27.50%) Windows 7
3 8 (20.00%) Windows 8
4 5 (12.50%) Windows Server 2012
4 5 (12.50%) Windows Server 2008
5 3 (7.50%) UNIX
5 3 (7.50%) Linux
6 2 (5.00%) Windows Server 2003
Processes & Methodologies
1 35 (87.50%) ITIL
2 12 (30.00%) Service Management
3 10 (25.00%) Service Delivery
4 6 (15.00%) Practice Management
5 4 (10.00%) Statistical Analysis
5 4 (10.00%) Problem Management
6 3 (7.50%) Mobile Device Management
6 3 (7.50%) Supplier Management
6 3 (7.50%) ITSM
7 2 (5.00%) Workflow
7 2 (5.00%) Workflow Management
7 2 (5.00%) Service Desk Management
7 2 (5.00%) Time Management
8 1 (2.50%) ITIL V3
8 1 (2.50%) Continuous Improvement
8 1 (2.50%) Release Management
8 1 (2.50%) Change Management
Qualifications
1 15 (37.50%) ITIL Certification
2 4 (10.00%) Degree
3 1 (2.50%) ITIL Foundation Certificate
3 1 (2.50%) ISTQB Foundation Certification
3 1 (2.50%) MCSE
3 1 (2.50%) ISEB
3 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 11 (27.50%) SLA
2 6 (15.00%) ISO/IEC 27001
3 3 (7.50%) ISO 9001
System Software
1 11 (27.50%) Active Directory
2 2 (5.00%) VMware Infrastructure
3 1 (2.50%) XenApp
Systems Management
1 3 (7.50%) SCCM
2 2 (5.00%) SCOM
Vendors
1 9 (22.50%) Microsoft
2 8 (20.00%) Remedy
2 8 (20.00%) ServiceNow
3 3 (7.50%) VMware
3 3 (7.50%) Fortinet
3 3 (7.50%) Pega
3 3 (7.50%) Apple
4 2 (5.00%) Citrix
5 1 (2.50%) Cisco
5 1 (2.50%) Altiris