The statistics below represent IT jobs advertised across the England region that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 792 740 774
Rank change year-on-year
-52 +34
Permanent jobs requiring a Service Desk Manager 99 201 169
As % of all permanent IT jobs located in England 0.11% 0.20% 0.15%
As % of the Job Titles category 0.11% 0.20% 0.16%
Number of salaries quoted 78 171 161
Median salary £40,000 £42,500 £40,000
Median salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £30,000 £33,550 £30,000
10% offered a salary of more than £53,250 £55,000 £62,500
UK excluding London median salary £37,500 £40,000 £37,500
% change year-on-year
-6.25% +6.66%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88379 98270 105547
As % of all permanent IT jobs located in England 96.34% 96.20% 96.42%
Number of salaries quoted 75125 82336 85945
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Manager
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 26 August 2016.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +30 32 £41,250 -5.17% 1
South West +7 16 £37,500 -6.25%
London -32 16 £42,000 -6.66% 5
East Midlands 0 9 £27,500 -21.42%
West Midlands -3 7 £45,000 +4.43% 2
North West +15 6 £42,500 +36.00% 1
East of England +9 6 £55,000 +22.22%
Yorkshire +23 5 £31,000 -17.33% 2
North East - 2 £31,750 -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 August 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Manager in the job title.

1 166 (68.31%) ITIL
2 79 (32.51%) Windows
3 70 (28.81%) Finance
4 67 (27.57%) SLA
5 63 (25.93%) Service Delivery
6 51 (20.99%) ITIL Certification
7 49 (20.16%) Microsoft
7 49 (20.16%) Incident Management
8 42 (17.28%) Service Management
9 37 (15.23%) Active Directory
10 33 (13.58%) MS Office
11 28 (11.52%) MS Excel
11 28 (11.52%) Change Management
11 28 (11.52%) Service Desk Management
12 27 (11.11%) Problem Management
12 27 (11.11%) Windows Server
13 26 (10.70%) Coaching
13 26 (10.70%) Windows 7
14 25 (10.29%) Continuous Improvement
15 23 (9.47%) MS Exchange
16 22 (9.05%) Analytical Skills
17 21 (8.64%) Line Management
18 20 (8.23%) ITIL V3
18 20 (8.23%) SQL
19 19 (7.82%) Mentoring
19 19 (7.82%) People Management
20 17 (7.00%) Citrix
21 14 (5.76%) VMware
22 13 (5.35%) PRINCE2
22 13 (5.35%) Security Cleared

Service Desk Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.47%) MS Exchange
2 7 (2.88%) Exchange Server 2010
3 5 (2.06%) SharePoint
3 5 (2.06%) Skype for Business
4 3 (1.23%) Exchange Server 2013
5 1 (0.41%) CMS
5 1 (0.41%) Exchange Server 2007
5 1 (0.41%) IIS
5 1 (0.41%) SharePoint 2013
Applications
1 33 (13.58%) MS Office
2 28 (11.52%) MS Excel
3 6 (2.47%) MS PowerPoint
Business Applications
1 2 (0.82%) SAP Oil and Gas
2 1 (0.41%) Dynamics CRM
2 1 (0.41%) Oracle EBS R12
Cloud Services
1 9 (3.70%) Office 365
2 5 (2.06%) Microsoft Azure
3 2 (0.82%) Amazon AWS
3 2 (0.82%) SaaS
Communications & Networking
1 11 (4.53%) LAN
2 10 (4.12%) Firewall
2 10 (4.12%) WAN
3 9 (3.70%) DHCP
3 9 (3.70%) DNS
4 7 (2.88%) TCP/IP
5 6 (2.47%) IP Telephony
6 5 (2.06%) ATM
6 5 (2.06%) VPN
6 5 (2.06%) Wireless
7 3 (1.23%) Cisco IOS
7 3 (1.23%) SAN
8 2 (0.82%) Skype
9 1 (0.41%) Ethernet
9 1 (0.41%) Extranet
9 1 (0.41%) Intranet
9 1 (0.41%) Kerberos
9 1 (0.41%) Unified Communications
9 1 (0.41%) VLAN
9 1 (0.41%) VoIP
Database & Business Intelligence
1 7 (2.88%) Crystal Reports
2 6 (2.47%) SQL Server
3 1 (0.41%) SQL Server 2008
Development Applications
1 2 (0.82%) JIRA
2 1 (0.41%) SQL Server Management Studio (SSMS)
General
1 70 (28.81%) Finance
2 9 (3.70%) Law
3 7 (2.88%) Advertising
3 7 (2.88%) Manufacturing
3 7 (2.88%) Marketing
3 7 (2.88%) Retail
4 6 (2.47%) Banking
4 6 (2.47%) Telecoms
5 5 (2.06%) Legal
6 2 (0.82%) Electronics
7 1 (0.41%) Aerospace
7 1 (0.41%) Billing
Libraries, Frameworks & Software Standards
1 3 (1.23%) .NET
2 1 (0.41%) WCF
Miscellaneous
1 22 (9.05%) Analytical Skills
2 7 (2.88%) Statistics
3 5 (2.06%) Management Information System
3 5 (2.06%) User Experience
3 5 (2.06%) Virtual Team
4 4 (1.65%) Fat Client
4 4 (1.65%) Performance Metrics
4 4 (1.65%) Replication
4 4 (1.65%) Thin Client
5 3 (1.23%) Driving Licence
6 2 (0.82%) Blackberry
6 2 (0.82%) Telematics
7 1 (0.41%) Client/Server
7 1 (0.41%) Clustering
7 1 (0.41%) Handset
7 1 (0.41%) iPad
7 1 (0.41%) iPhone
7 1 (0.41%) Mobile Computing
7 1 (0.41%) NHS
7 1 (0.41%) Wiki
Operating Systems
1 79 (32.51%) Windows
2 27 (11.11%) Windows Server
3 26 (10.70%) Windows 7
4 12 (4.94%) Windows 10
4 12 (4.94%) Windows Server 2008
5 10 (4.12%) Linux
6 8 (3.29%) Windows XP
7 6 (2.47%) Windows 8
7 6 (2.47%) Windows Server 2012
8 5 (2.06%) Mac OS X
9 4 (1.65%) Unix
10 3 (1.23%) Android
11 2 (0.82%) Apple iOS
11 2 (0.82%) Mac OS
12 1 (0.41%) Mac OS X Server
12 1 (0.41%) Windows Mobile
12 1 (0.41%) Windows Server 2003
Processes & Methodologies
1 166 (68.31%) ITIL
2 63 (25.93%) Service Delivery
3 49 (20.16%) Incident Management
4 42 (17.28%) Service Management
5 28 (11.52%) Change Management
5 28 (11.52%) Service Desk Management
6 27 (11.11%) Problem Management
7 26 (10.70%) Coaching
8 25 (10.29%) Continuous Improvement
9 21 (8.64%) Line Management
10 20 (8.23%) ITIL V3
11 19 (7.82%) Mentoring
11 19 (7.82%) People Management
12 13 (5.35%) PRINCE2
13 11 (4.53%) Performance Management
13 11 (4.53%) Stakeholder Management
13 11 (4.53%) Supplier Management
14 8 (3.29%) Matrix Management
15 7 (2.88%) Agile Software Development
16 6 (2.47%) Data Protection
Programming Languages
1 20 (8.23%) SQL
2 7 (2.88%) C
3 4 (1.65%) VB
4 1 (0.41%) PowerShell
4 1 (0.41%) T-SQL
Qualifications
1 51 (20.99%) ITIL Certification
2 13 (5.35%) Security Cleared
3 9 (3.70%) SC Cleared
4 8 (3.29%) ITIL Foundation Certificate
5 7 (2.88%) Degree
5 7 (2.88%) MCP
6 6 (2.47%) HND
6 6 (2.47%) Microsoft Certification
6 6 (2.47%) MOS
7 4 (1.65%) MCITP
7 4 (1.65%) MCSE
8 3 (1.23%) A+ Certification
8 3 (1.23%) PRINCE2 Certification
9 2 (0.82%) CCNA
9 2 (0.82%) Cisco Certification
9 2 (0.82%) MCDST
9 2 (0.82%) MCSA
10 1 (0.41%) CCNP
10 1 (0.41%) GNVQ
10 1 (0.41%) Postgraduate
Quality Assurance & Compliance
1 67 (27.57%) SLA
2 9 (3.70%) ISO/IEC 27001
3 5 (2.06%) Sarbanes-Oxley
4 2 (0.82%) BS7799
4 2 (0.82%) ISO 9000
4 2 (0.82%) ISO 9001
5 1 (0.41%) QA
System Software
1 37 (15.23%) Active Directory
2 8 (3.29%) VMware Infrastructure
3 6 (2.47%) Hyper-V
4 5 (2.06%) Terminal Server
5 4 (1.65%) DFS Replication
6 2 (0.82%) Virtual Servers
6 2 (0.82%) vSphere
7 1 (0.41%) VMware ESXi
7 1 (0.41%) XenApp
7 1 (0.41%) XenDesktop
Systems Management
1 5 (2.06%) AirWatch
2 4 (1.65%) Systems Management Server (SMS)
2 4 (1.65%) WSUS
3 1 (0.41%) Failover Clustering
3 1 (0.41%) SCCM
Vendors
1 49 (20.16%) Microsoft
2 17 (7.00%) Citrix
3 14 (5.76%) VMware
4 11 (4.53%) Cisco
5 9 (3.70%) Apple
6 7 (2.88%) ServiceNow
7 6 (2.47%) Remedy
8 4 (1.65%) Dell KACE
8 4 (1.65%) Sun
9 2 (0.82%) HP
9 2 (0.82%) LANDesk
9 2 (0.82%) MobileIron
9 2 (0.82%) SAP
10 1 (0.41%) Adobe
10 1 (0.41%) Avaya
10 1 (0.41%) CA
10 1 (0.41%) Dell
10 1 (0.41%) EMC
10 1 (0.41%) Oracle
10 1 (0.41%) Salesforce.com
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Salary: £30000 - £35000 per annum
Posted: 19 hours ago
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Posted: Yesterday
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Salary: £0.00 - £40000.00 per annum + Benefits
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Manchester, Lancashire
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Salary: From £30,000 to £35,000 per annum
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North London
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Salary: From £40,000 to £50,000 per annum Salary is approx 40-50k base + bonus
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