The statistics below represent IT jobs advertised across the England region that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Service Desk Manager
UK / England
Rank 725 749 726
Rank change year-on-year
+24 -23
Permanent jobs requiring a Service Desk Manager 93 174 201
As % of all permanent IT jobs located in England 0.12% 0.18% 0.20%
As % of the Job Titles category 0.12% 0.19% 0.21%
Number of salaries quoted 85 150 176
Median salary £42,500 £45,000 £42,000
Median salary % change year-on-year
-5.55% +7.14%
90% offered a salary of more than £30,200 £35,000 £32,500
10% offered a salary of more than £70,000 £55,000 £55,000
UK excluding London median salary £36,000 £40,000 £39,500
% change year-on-year
-10.00% +1.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75309 92135 95896
As % of all permanent IT jobs located in England 96.34% 96.50% 96.70%
Number of salaries quoted 62944 78123 79993
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Manager
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 19 February 2017.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +38 58 £52,500 +10.52% 4
South East +38 8 £40,000 -5.88% 2
Yorkshire +30 7 £35,000 -12.50%
West Midlands +20 5 £33,750 -11.64% 1
North West -14 5 £43,750 +30.11% 1
South West +17 4 £37,500 -1.31%
East of England +18 3 £35,000 -6.66%
East Midlands +12 3 £31,500 -10.00%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 19 February 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Manager in the job title.

1 147 (77.78%) ITIL
2 62 (32.80%) SLA
3 56 (29.63%) Service Delivery
4 46 (24.34%) Windows
5 45 (23.81%) Incident Management
6 41 (21.69%) ITIL Certification
7 40 (21.16%) Problem Management
8 38 (20.11%) Finance
9 37 (19.58%) Service Management
10 36 (19.05%) Microsoft
11 30 (15.87%) MS Excel
12 24 (12.70%) Performance Management
13 23 (12.17%) Service Desk Management
14 22 (11.64%) Coaching
14 22 (11.64%) Change Management
15 21 (11.11%) Line Management
15 21 (11.11%) Mentoring
16 20 (10.58%) ITIL V3
17 19 (10.05%) Windows Server
18 18 (9.52%) Continuous Improvement
18 18 (9.52%) Stakeholder Management
18 18 (9.52%) MS Office
18 18 (9.52%) Active Directory
19 16 (8.47%) Project Management
20 15 (7.94%) Windows 7
21 14 (7.41%) People Management
21 14 (7.41%) ITSM
22 13 (6.88%) Legal
23 12 (6.35%) Banking
23 12 (6.35%) Cisco

Service Desk Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.70%) MS Exchange
2 3 (1.59%) IIS
2 3 (1.59%) Oracle Workflow
3 2 (1.06%) Exchange Server 2010
4 1 (0.53%) CMS
4 1 (0.53%) Exchange Server 2007
4 1 (0.53%) Exchange Server 2013
4 1 (0.53%) SharePoint
Applications
1 30 (15.87%) MS Excel
2 18 (9.52%) MS Office
3 8 (4.23%) MS PowerPoint
4 2 (1.06%) MS Visio
Business Applications
1 3 (1.59%) Oracle Assets
1 3 (1.59%) Oracle Financials
1 3 (1.59%) Oracle General Ledger
1 3 (1.59%) Oracle Internet Expenses
1 3 (1.59%) Oracle iProcurement
1 3 (1.59%) Oracle Payables
1 3 (1.59%) Oracle Receivables
1 3 (1.59%) SAP Oil and Gas
2 2 (1.06%) Dynamics NAV
Cloud Services
1 7 (3.70%) Office 365
2 5 (2.65%) Microsoft Azure
3 4 (2.12%) Amazon AWS
3 4 (2.12%) SaaS
Communications & Networking
1 7 (3.70%) Firewall
2 4 (2.12%) LAN
2 4 (2.12%) VoIP
2 4 (2.12%) WAN
3 3 (1.59%) CTI
3 3 (1.59%) DNS
3 3 (1.59%) TCP/IP
3 3 (1.59%) VPN
3 3 (1.59%) Wireless
4 2 (1.06%) IP Telephony
5 1 (0.53%) Cisco IOS
5 1 (0.53%) ISDN
5 1 (0.53%) VLAN
Database & Business Intelligence
1 9 (4.76%) SQL Server
2 4 (2.12%) SQL Server 2008
3 1 (0.53%) Crystal Reports
Development Applications
1 3 (1.59%) SQL Server Management Studio (SSMS)
General
1 38 (20.11%) Finance
2 13 (6.88%) Legal
3 12 (6.35%) Banking
4 9 (4.76%) Telecoms
5 4 (2.12%) Marketing
6 3 (1.59%) Electronics
6 3 (1.59%) Law
6 3 (1.59%) Manufacturing
7 2 (1.06%) French Language
7 2 (1.06%) Retail
8 1 (0.53%) Back Office
8 1 (0.53%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.59%) WCF
2 2 (1.06%) .NET
3 1 (0.53%) Software Packaging
Miscellaneous
1 10 (5.29%) Management Information System
2 7 (3.70%) Analytical Skills
3 4 (2.12%) IVR
4 2 (1.06%) Blackberry
4 2 (1.06%) Fat Client
4 2 (1.06%) Performance Metrics
4 2 (1.06%) Thin Client
4 2 (1.06%) User Experience
5 1 (0.53%) Clustering
5 1 (0.53%) CMDB
5 1 (0.53%) Computer Science
5 1 (0.53%) Data Centre
5 1 (0.53%) Data Protection Act
5 1 (0.53%) Freedom of Information
5 1 (0.53%) NHS
5 1 (0.53%) Statistics
5 1 (0.53%) Tandem
5 1 (0.53%) Virtual Team
Operating Systems
1 46 (24.34%) Windows
2 19 (10.05%) Windows Server
3 15 (7.94%) Windows 7
4 7 (3.70%) Apple iOS
5 6 (3.17%) Android
6 5 (2.65%) Windows Server 2012
7 4 (2.12%) Mac OS X
8 3 (1.59%) Mac OS
8 3 (1.59%) Windows Mobile
9 2 (1.06%) Windows Server 2008
10 1 (0.53%) Linux
10 1 (0.53%) Windows 10
10 1 (0.53%) Windows 8
10 1 (0.53%) Windows XP
Processes & Methodologies
1 147 (77.78%) ITIL
2 56 (29.63%) Service Delivery
3 45 (23.81%) Incident Management
4 40 (21.16%) Problem Management
5 37 (19.58%) Service Management
6 24 (12.70%) Performance Management
7 23 (12.17%) Service Desk Management
8 22 (11.64%) Change Management
8 22 (11.64%) Coaching
9 21 (11.11%) Line Management
9 21 (11.11%) Mentoring
10 20 (10.58%) ITIL V3
11 18 (9.52%) Continuous Improvement
11 18 (9.52%) Stakeholder Management
12 16 (8.47%) Project Management
13 14 (7.41%) ITSM
13 14 (7.41%) People Management
14 11 (5.82%) Time Management
15 9 (4.76%) Operations Management
16 8 (4.23%) Asset Management
Programming Languages
1 9 (4.76%) SQL
2 2 (1.06%) C
2 2 (1.06%) C#
2 2 (1.06%) Java
2 2 (1.06%) PowerShell
Qualifications
1 41 (21.69%) ITIL Certification
2 10 (5.29%) Microsoft Certification
3 9 (4.76%) Degree
4 8 (4.23%) Security Cleared
5 7 (3.70%) MCP
5 7 (3.70%) MCSE
5 7 (3.70%) SC Cleared
6 6 (3.17%) ITIL Foundation Certificate
7 5 (2.65%) MCSA
8 4 (2.12%) MCITP
9 3 (1.59%) MCDST
10 2 (1.06%) A+ Certification
11 1 (0.53%) BPSS Clearance
11 1 (0.53%) CCNA
11 1 (0.53%) Cisco Certification
Quality Assurance & Compliance
1 62 (32.80%) SLA
2 7 (3.70%) ISO/IEC 27001
3 4 (2.12%) ISO 9000
4 3 (1.59%) QA
5 1 (0.53%) ISO 9001
5 1 (0.53%) Sarbanes-Oxley
System Software
1 18 (9.52%) Active Directory
2 6 (3.17%) VMware Infrastructure
3 2 (1.06%) Terminal Services
3 2 (1.06%) XenApp
4 1 (0.53%) Hyper-V
Systems Management
1 2 (1.06%) Backup Exec
2 1 (0.53%) Failover Clustering
Vendors
1 36 (19.05%) Microsoft
2 12 (6.35%) Cisco
3 11 (5.82%) VMware
4 6 (3.17%) ServiceNow
5 4 (2.12%) Citrix
6 3 (1.59%) Apple
6 3 (1.59%) NetApp
6 3 (1.59%) Oracle
6 3 (1.59%) SAP
7 2 (1.06%) Google
7 2 (1.06%) HP
7 2 (1.06%) Juniper
7 2 (1.06%) LANDesk
7 2 (1.06%) Salesforce.com
7 2 (1.06%) Toshiba
8 1 (0.53%) iManage
8 1 (0.53%) Mitel
8 1 (0.53%) MobileIron
8 1 (0.53%) SonicWALL
London
Harrington Starr
Salary: £55000 - £65000 per annum + bonus, benefits + training
Posted: Yesterday
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: Yesterday
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £38000 per annum + benefiits+ training+ progression
Posted: 5 days ago
Leamington Spa
Spectrum IT
Salary: £32000 - £35500 per annum + benefits, training & progression
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 4 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 4 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
Kingston upon Thames
Hays Specialist Recruitment Ltd
Salary: £37256.00 - £40483.00 per annum
Posted: 12 days ago