The statistics below represent IT jobs advertised across the England region that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 769 729 780
Rank change year-on-year
-40 +51
Permanent jobs requiring a Service Desk Manager 113 202 178
As % of all permanent IT jobs located in England 0.13% 0.20% 0.17%
As % of the Job Titles category 0.13% 0.21% 0.17%
Number of salaries quoted 101 178 169
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year
- +6.25%
90% offered a salary of more than £31,000 £33,500 £31,500
10% offered a salary of more than £55,000 £55,000 £59,750
UK excluding London median salary £39,250 £40,000 £37,500
% change year-on-year
-1.87% +6.66%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86273 98484 101752
As % of all permanent IT jobs located in England 96.29% 96.29% 96.41%
Number of salaries quoted 72683 82842 83044
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £69,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Manager
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 28 September 2016.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +53 34 £42,500 -5.55%
London -18 30 £45,000 - 1
South West -23 10 £37,500 -6.25%
Yorkshire +22 9 £32,500 -18.75%
West Midlands -6 9 £41,500 -30.83%
East Midlands +13 7 £33,500 +11.66% 2
East of England +5 7 £55,000 +18.27% 2
North West -6 6 £45,000 +5.88% 1
North East - 1 £31,000 -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 September 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Manager in the job title.

1 157 (68.26%) ITIL
2 82 (35.65%) Windows
3 70 (30.43%) SLA
4 55 (23.91%) Finance
5 52 (22.61%) Service Delivery
5 52 (22.61%) Microsoft
6 45 (19.57%) ITIL Certification
7 42 (18.26%) Incident Management
8 41 (17.83%) Service Management
9 40 (17.39%) Active Directory
10 36 (15.65%) MS Office
11 31 (13.48%) Windows Server
12 28 (12.17%) MS Excel
13 26 (11.30%) Change Management
13 26 (11.30%) Problem Management
14 25 (10.87%) Service Desk Management
14 25 (10.87%) Coaching
15 22 (9.57%) Line Management
15 22 (9.57%) Windows 7
15 22 (9.57%) Continuous Improvement
15 22 (9.57%) MS Exchange
15 22 (9.57%) SQL
16 19 (8.26%) Mentoring
17 18 (7.83%) Analytical Skills
17 18 (7.83%) People Management
18 17 (7.39%) ITIL V3
18 17 (7.39%) Security Cleared
18 17 (7.39%) Citrix
19 16 (6.96%) Cisco
19 16 (6.96%) VMware

Service Desk Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (9.57%) MS Exchange
2 7 (3.04%) Exchange Server 2010
3 4 (1.74%) Exchange Server 2013
3 4 (1.74%) SharePoint
3 4 (1.74%) Skype for Business
4 3 (1.30%) IIS
4 3 (1.30%) Oracle Workflow
5 1 (0.43%) CMS
5 1 (0.43%) Exchange Server 2007
5 1 (0.43%) SharePoint 2013
Applications
1 36 (15.65%) MS Office
2 28 (12.17%) MS Excel
3 6 (2.61%) MS PowerPoint
Business Applications
1 3 (1.30%) Oracle Assets
1 3 (1.30%) Oracle Financials
1 3 (1.30%) Oracle General Ledger
1 3 (1.30%) Oracle Internet Expenses
1 3 (1.30%) Oracle iProcurement
1 3 (1.30%) Oracle Payables
1 3 (1.30%) Oracle Receivables
2 2 (0.87%) SAP Oil and Gas
3 1 (0.43%) Dynamics CRM
3 1 (0.43%) Oracle EBS R12
Cloud Services
1 11 (4.78%) Office 365
2 6 (2.61%) Microsoft Azure
3 3 (1.30%) Amazon AWS
3 3 (1.30%) SaaS
Communications & Networking
1 11 (4.78%) Firewall
1 11 (4.78%) LAN
2 10 (4.35%) WAN
3 8 (3.48%) DHCP
3 8 (3.48%) DNS
3 8 (3.48%) TCP/IP
4 6 (2.61%) IP Telephony
5 5 (2.17%) ATM
5 5 (2.17%) VPN
6 4 (1.74%) Cisco IOS
6 4 (1.74%) Wireless
7 2 (0.87%) SAN
7 2 (0.87%) Skype
8 1 (0.43%) Ethernet
8 1 (0.43%) Extranet
8 1 (0.43%) Intranet
8 1 (0.43%) SMTP
8 1 (0.43%) VLAN
8 1 (0.43%) VoIP
8 1 (0.43%) Wi-Fi
Database & Business Intelligence
1 8 (3.48%) SQL Server
2 7 (3.04%) Crystal Reports
3 3 (1.30%) SQL Server 2008
Development Applications
1 3 (1.30%) SQL Server Management Studio (SSMS)
2 2 (0.87%) JIRA
General
1 55 (23.91%) Finance
2 10 (4.35%) Legal
3 9 (3.91%) Law
4 7 (3.04%) Manufacturing
4 7 (3.04%) Marketing
5 6 (2.61%) Advertising
5 6 (2.61%) Banking
5 6 (2.61%) Retail
5 6 (2.61%) Telecoms
6 2 (0.87%) Electronics
7 1 (0.43%) Aerospace
7 1 (0.43%) Billing
Libraries, Frameworks & Software Standards
1 3 (1.30%) .NET
1 3 (1.30%) WCF
Miscellaneous
1 18 (7.83%) Analytical Skills
2 6 (2.61%) Management Information System
3 5 (2.17%) Performance Metrics
3 5 (2.17%) User Experience
4 4 (1.74%) Fat Client
4 4 (1.74%) Replication
4 4 (1.74%) Thin Client
5 3 (1.30%) Blackberry
5 3 (1.30%) Statistics
6 2 (0.87%) CMDB
6 2 (0.87%) Driving Licence
6 2 (0.87%) Telematics
6 2 (0.87%) Virtual Team
7 1 (0.43%) Computer Science
7 1 (0.43%) Fintech
7 1 (0.43%) iPad
7 1 (0.43%) iPhone
7 1 (0.43%) Life Science
7 1 (0.43%) Mobile Computing
7 1 (0.43%) Security Operations Centre
Operating Systems
1 82 (35.65%) Windows
2 31 (13.48%) Windows Server
3 22 (9.57%) Windows 7
4 14 (6.09%) Windows Server 2008
5 12 (5.22%) Windows 10
6 9 (3.91%) Mac OS X
6 9 (3.91%) Windows Server 2012
7 8 (3.48%) Linux
7 8 (3.48%) Windows XP
8 6 (2.61%) Windows 8
9 5 (2.17%) Android
10 4 (1.74%) Unix
11 3 (1.30%) Apple iOS
11 3 (1.30%) Mac OS
11 3 (1.30%) Windows Mobile
12 1 (0.43%) Windows Server 2003
Processes & Methodologies
1 157 (68.26%) ITIL
2 52 (22.61%) Service Delivery
3 42 (18.26%) Incident Management
4 41 (17.83%) Service Management
5 26 (11.30%) Change Management
5 26 (11.30%) Problem Management
6 25 (10.87%) Coaching
6 25 (10.87%) Service Desk Management
7 22 (9.57%) Continuous Improvement
7 22 (9.57%) Line Management
8 19 (8.26%) Mentoring
9 18 (7.83%) People Management
10 17 (7.39%) ITIL V3
11 13 (5.65%) Stakeholder Management
12 12 (5.22%) PRINCE2
13 10 (4.35%) Performance Management
14 8 (3.48%) Business Intelligence
14 8 (3.48%) ITSM
15 7 (3.04%) Agile Software Development
15 7 (3.04%) Configuration Management
Programming Languages
1 22 (9.57%) SQL
2 5 (2.17%) C
3 4 (1.74%) VB
4 2 (0.87%) PowerShell
5 1 (0.43%) T-SQL
Qualifications
1 45 (19.57%) ITIL Certification
2 17 (7.39%) Security Cleared
3 12 (5.22%) SC Cleared
4 9 (3.91%) MCP
4 9 (3.91%) Microsoft Certification
5 8 (3.48%) Degree
6 7 (3.04%) ITIL Foundation Certificate
7 6 (2.61%) HND
7 6 (2.61%) MOS
8 5 (2.17%) MCITP
8 5 (2.17%) MCSE
9 4 (1.74%) A+ Certification
9 4 (1.74%) MCSA
10 3 (1.30%) MCDST
11 2 (0.87%) CCNA
11 2 (0.87%) Cisco Certification
11 2 (0.87%) PRINCE2 Certification
12 1 (0.43%) CCNP
12 1 (0.43%) DBS Check
12 1 (0.43%) Postgraduate
Quality Assurance & Compliance
1 70 (30.43%) SLA
2 9 (3.91%) ISO/IEC 27001
3 4 (1.74%) ISO 9000
3 4 (1.74%) Sarbanes-Oxley
4 2 (0.87%) BS7799
4 2 (0.87%) ISO 9001
4 2 (0.87%) QA
System Software
1 40 (17.39%) Active Directory
2 11 (4.78%) VMware Infrastructure
3 7 (3.04%) Hyper-V
4 4 (1.74%) DFS Replication
4 4 (1.74%) Terminal Server
5 2 (0.87%) Virtual Servers
5 2 (0.87%) XenApp
6 1 (0.43%) VMware ESXi
6 1 (0.43%) vSphere
6 1 (0.43%) XenDesktop
Systems Management
1 4 (1.74%) AirWatch
1 4 (1.74%) Systems Management Server (SMS)
1 4 (1.74%) WSUS
2 2 (0.87%) Backup Exec
3 1 (0.43%) Failover Clustering
3 1 (0.43%) SCCM
Vendors
1 52 (22.61%) Microsoft
2 17 (7.39%) Citrix
3 16 (6.96%) Cisco
3 16 (6.96%) VMware
4 9 (3.91%) Apple
4 9 (3.91%) ServiceNow
5 5 (2.17%) Remedy
6 4 (1.74%) Dell KACE
6 4 (1.74%) LANDesk
6 4 (1.74%) Oracle
7 2 (0.87%) HP
7 2 (0.87%) MobileIron
7 2 (0.87%) SAP
7 2 (0.87%) Sun
8 1 (0.43%) Adobe
8 1 (0.43%) Atlassian
8 1 (0.43%) Dell
8 1 (0.43%) SolarWinds
8 1 (0.43%) SonicWALL
8 1 (0.43%) Zeacom
Huntingdon, Cambridgeshire
Nigel Frank International Ltd
Salary: £47000 per annum + Pension
Posted: 4 days ago
Barton-upon-Humber
Searchability
Salary: £23000 - £27000 per annum
Posted: 2 days ago
Lincolnshire
Searchability
Salary: £23000 - £27000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £47,000 per annum + Healthcare & pension
Posted: 6 days ago
Preston, Lancashire
Adria Solutions Ltd
Salary: £35000 - £45000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £55000 - £65000 per annum
Posted: 3 days ago