The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 708 694 777
Rank change year-on-year
-14 +83
Permanent jobs requiring a Service Desk Manager 169 166 83
As % of all permanent IT jobs located in England 0.16% 0.16% 0.078%
As % of the Job Titles category 0.17% 0.17% 0.082%
Number of salaries quoted 148 142 74
Average salary £40,000 £42,500 £42,000
Average salary % change year-on-year
-5.88% +1.19%
90% offered a salary of more than £31,500 £30,000 £31,000
10% offered a salary of more than £50,000 £52,500 £66,750
UK excluding London average salary £39,500 £38,500 £38,500
% change year-on-year
+2.59% -
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100800 96348 100910
As % of all permanent IT jobs located in England 94.54% 94.58% 95.23%
Number of salaries quoted 83439 80857 86766
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 31 October 2014.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 44 £45,000 -10.00% 9
South East -13 39 £40,000 +6.66% 4
South West +1 25 £37,500 +35.13% 3
North West -12 18 £37,500 - 1
East of England -21 17 £42,500 -
West Midlands -11 12 £40,750 -9.44% 2
Yorkshire -42 10 £26,000 -33.75% 1
East Midlands -4 4 £29,250 -38.42%
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 31 October 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 235 (74.13%) ITIL
2 114 (35.96%) SLA
3 90 (28.39%) Windows
4 84 (26.50%) Service Management
5 83 (26.18%) ITIL Certification
6 77 (24.29%) Service Delivery
7 69 (21.77%) Microsoft
8 60 (18.93%) Finance
9 59 (18.61%) Active Directory
10 49 (15.46%) Incident Management
11 47 (14.83%) Problem Management
12 46 (14.51%) MS Excel
13 42 (13.25%) ITSM
14 39 (12.30%) MS Office
15 38 (11.99%) Line Management
16 35 (11.04%) Service Desk Management
17 29 (9.15%) Mentoring
17 29 (9.15%) Analytical Skills
18 26 (8.20%) Continuous Improvement
18 26 (8.20%) Retail
19 25 (7.89%) Windows 7
19 25 (7.89%) Degree
20 24 (7.57%) VMware
20 24 (7.57%) Change Management
21 23 (7.26%) SQL
21 23 (7.26%) Coaching
22 20 (6.31%) Management Information System
22 20 (6.31%) Project Management
23 19 (5.99%) Blackberry
23 19 (5.99%) Citrix

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 31 October 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (5.68%) MS Exchange
2 13 (4.10%) SharePoint
3 11 (3.47%) Exchange Server 2007
4 10 (3.15%) IIS
5 3 (0.95%) SharePoint 2010
6 2 (0.63%) Blackberry Enterprise Server
6 2 (0.63%) Exchange Server 2013
7 1 (0.32%) CMS
7 1 (0.32%) Lync
7 1 (0.32%) Exchange Server 2010
Applications
1 46 (14.51%) MS Excel
2 39 (12.30%) MS Office
3 5 (1.58%) MS Visio
4 2 (0.63%) MS PowerPoint
Business Applications
1 10 (3.15%) Dynamics CRM
2 3 (0.95%) Remedy ITSM
2 3 (0.95%) Advent Moxy
3 2 (0.63%) SAP BPC
3 2 (0.63%) SAP SD
4 1 (0.32%) Oracle Applications
4 1 (0.32%) Agresso
Cloud Services
1 3 (0.95%) Cloud Computing
2 2 (0.63%) Office 365
3 1 (0.32%) SaaS
Communications & Networking
1 17 (5.36%) VPN
2 15 (4.73%) Firewall
3 13 (4.10%) VLAN
3 13 (4.10%) MPLS
4 10 (3.15%) ISDN
5 9 (2.84%) DNS
6 7 (2.21%) WAN
7 6 (1.89%) Wireless
8 5 (1.58%) Internet
8 5 (1.58%) VoIP
8 5 (1.58%) TCP/IP
9 3 (0.95%) POP3
9 3 (0.95%) SMTP
9 3 (0.95%) DHCP
9 3 (0.95%) LAN
9 3 (0.95%) SMS
9 3 (0.95%) Asterisk PBX
10 2 (0.63%) iSCSI
10 2 (0.63%) NAS
10 2 (0.63%) Structured Cabling
Database & Business Intelligence
1 12 (3.79%) SQL Server
2 3 (0.95%) MySQL
3 2 (0.63%) SAP BW
4 1 (0.32%) SQL Server 2008
4 1 (0.32%) Data Warehouse
General
1 60 (18.93%) Finance
2 26 (8.20%) Retail
3 18 (5.68%) Law
4 16 (5.05%) Legal
5 12 (3.79%) Telecoms
6 8 (2.52%) Banking
7 6 (1.89%) Financial Institution
8 5 (1.58%) Marketing
9 1 (0.32%) Front Office
9 1 (0.32%) Back Office
Libraries, Frameworks & Software Standards
1 1 (0.32%) ODBC
1 1 (0.32%) X-Windows
Miscellaneous
1 29 (9.15%) Analytical Skills
2 20 (6.31%) Management Information System
3 19 (5.99%) Blackberry
4 14 (4.42%) Statistics
5 12 (3.79%) EPoS
6 7 (2.21%) User Experience
7 5 (1.58%) Hedge funds
7 5 (1.58%) iPhone
8 3 (0.95%) Client/Server
8 3 (0.95%) IVR
9 2 (0.63%) Data Extraction
9 2 (0.63%) IBM Mainframe
9 2 (0.63%) Computer Science
9 2 (0.63%) Life Science
9 2 (0.63%) NHS
9 2 (0.63%) Mainframe
9 2 (0.63%) Performance Metrics
10 1 (0.32%) Social Media
10 1 (0.32%) iPad
10 1 (0.32%) AS400
Operating Systems
1 90 (28.39%) Windows
2 25 (7.89%) Windows 7
3 12 (3.79%) Windows Server 2008
4 8 (2.52%) Windows 8
4 8 (2.52%) Windows XP
5 7 (2.21%) Linux
6 5 (1.58%) Windows Server 2012
7 4 (1.26%) UNIX
8 3 (0.95%) Android
8 3 (0.95%) Windows Server 2003
9 2 (0.63%) Windows Vista
10 1 (0.32%) Mac OS X
Processes & Methodologies
1 235 (74.13%) ITIL
2 84 (26.50%) Service Management
3 77 (24.29%) Service Delivery
4 49 (15.46%) Incident Management
5 47 (14.83%) Problem Management
6 42 (13.25%) ITSM
7 38 (11.99%) Line Management
8 35 (11.04%) Service Desk Management
9 29 (9.15%) Mentoring
10 26 (8.20%) Continuous Improvement
11 24 (7.57%) Change Management
12 23 (7.26%) Coaching
13 20 (6.31%) Project Management
14 17 (5.36%) People Management
15 15 (4.73%) Release Management
15 15 (4.73%) CRM
16 14 (4.42%) Software Deployment
17 13 (4.10%) Performance Management
17 13 (4.10%) Numerical Analysis
18 12 (3.79%) Configuration Management
Programming Languages
1 23 (7.26%) SQL
Qualifications
1 83 (26.18%) ITIL Certification
2 25 (7.89%) Degree
3 11 (3.47%) MCP
4 9 (2.84%) Microsoft Certification
5 5 (1.58%) MCSE
5 5 (1.58%) ITIL Foundation Certificate
6 4 (1.26%) Security Cleared
7 3 (0.95%) PRINCE2 Certification
8 2 (0.63%) MCSA
8 2 (0.63%) MCITP
8 2 (0.63%) SC Cleared
9 1 (0.32%) ISTQB Foundation Certification
9 1 (0.32%) ISEB
9 1 (0.32%) PMI Certification
Quality Assurance & Compliance
1 114 (35.96%) SLA
2 7 (2.21%) ISO/IEC 27001
3 5 (1.58%) COBIT
4 1 (0.32%) QA
4 1 (0.32%) Sarbanes-Oxley
System Software
1 59 (18.61%) Active Directory
2 10 (3.15%) Terminal Services
3 3 (0.95%) VMware Infrastructure
4 1 (0.32%) Hyper-V
4 1 (0.32%) XenApp
Systems Management
1 3 (0.95%) SCCM
1 3 (0.95%) Cisco UCCX
2 2 (0.63%) SCOM
3 1 (0.32%) Backup Exec
Vendors
1 69 (21.77%) Microsoft
2 24 (7.57%) VMware
3 19 (5.99%) Citrix
4 12 (3.79%) Remedy
5 10 (3.15%) ServiceNow
6 9 (2.84%) McAfee
7 6 (1.89%) Cisco
8 5 (1.58%) Avaya
9 4 (1.26%) Reuters
9 4 (1.26%) Bloomberg
9 4 (1.26%) IBM
9 4 (1.26%) SAP
10 3 (0.95%) HP
10 3 (0.95%) NYFIX
10 3 (0.95%) Advent
10 3 (0.95%) Pega
11 2 (0.63%) LANDesk
12 1 (0.32%) Infor
12 1 (0.32%) Altiris
12 1 (0.32%) Speakerbus
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 3 hours ago
Manchester, Lancashire
Rullion IT Plus
Posted: 18 hours ago
City, London
Careerwise UK Limited
Posted: 19 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: 20 hours ago
London
TEKsystems
Salary: £40000 - £50000 per annum + bonus
Posted: Yesterday
South East London
FT Select
Salary: From £50,000 to £60,000 per annum plus benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: Yesterday
London
Arrows Group
Salary: £26500 - £28500 per annum
Posted: 2 days ago
West London
Burns Sheehan
Salary: £50000 - £60000 per annum + bonus + benefits
Posted: 2 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Pension, private healthcare
Posted: 3 days ago
City, London
ReThink Recruitment
Salary: £45000.00 - £50000.00 per annum
Posted: 4 days ago
Leeds, West Yorkshire
AMsource Technology
Salary: From £40,000 to £50,000 per annum Plus benefits
Posted: 6 days ago
West Midlands
Rethink Recruitment
Salary: £40000.00 - £44000.00 per annum + BENEFITS
Posted: 8 days ago
London
Ampersand Consulting
Salary: £45000 - £50000 per annum + Bonus + Benefits
Posted: 9 days ago
London
Mint Recruitment Solutions
Salary: £30000 - £34000 per annum + Excellent
Posted: 15 days ago
Bristol
Networx Recruitment
Salary: £30,000 - £40,000 per year
Posted: 15 days ago
London
Atech Support
Salary: From £30,000 to £40,000 per annum
Posted: 16 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £30,000 to £40,000 per annum
Posted: 16 days ago
Fareham
Spectrum IT
Salary: £35000 - £40000 per annum + benefits
Posted: 16 days ago