Service Desk Manager Jobs in England

Service Desk Manager
UK > England

The median Service Desk Manager salary in England is £50,125 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 696 801 975
Rank change year-on-year +105 +174 -241
Permanent jobs requiring a Service Desk Manager 119 126 167
As % of all permanent jobs advertised in England 0.14% 0.14% 0.13%
As % of the Job Titles category 0.15% 0.15% 0.13%
Number of salaries quoted 96 116 149
10th Percentile £33,750 £37,870 £36,250
25th Percentile £42,188 £42,500 £41,250
Median annual salary (50th Percentile) £50,125 £49,500 £50,000
Median % change year-on-year +1.26% -1.00% +17.65%
75th Percentile £62,688 £60,000 £57,500
90th Percentile £77,500 £72,500 £65,500
UK median annual salary £50,000 £49,000 £50,000
% change year-on-year +2.04% -2.00% +17.65%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,172 84,782 125,764
% of permanent jobs with a recognized job title 94.46% 91.52% 96.09%
Number of salaries quoted 60,024 53,688 75,723
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,567 £60,000
Median % change year-on-year -11.67% +0.95% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

Salary distribution for jobs citing Service Desk Manager in England over the 6 months to 28 April 2024.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +130 37 £65,000 +18.18% 6
North of England +39 32 £47,750 +0.53% 7
Yorkshire +110 24 £48,000 +23.03% 2
South West -4 24 £45,000 +2.27% 1
South East +12 11 £60,000 +24.25% 2
Midlands +4 8 £31,500 -25.92% 1
North West +2 8 £46,066 -3.02% 5
East of England -3 7 £51,250 +1.99% 4
East Midlands -11 4 £31,500 -25.92%
West Midlands - 2 £49,250 - 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 28 April 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 72 (60.50%) ITIL
2 56 (47.06%) Social Skills
3 48 (40.34%) Customer Service
4 39 (32.77%) Microsoft 365
5 36 (30.25%) Service Management
5 36 (30.25%) ITSM
6 35 (29.41%) Microsoft
7 28 (23.53%) Finance
7 28 (23.53%) Azure
8 25 (21.01%) Problem-Solving
9 23 (19.33%) Service Delivery
9 23 (19.33%) SLA
10 20 (16.81%) Incident Management
11 19 (15.97%) Windows
11 19 (15.97%) Stakeholder Management
12 17 (14.29%) Continuous Improvement
13 15 (12.61%) Service Desk Management
13 15 (12.61%) Mentoring
13 15 (12.61%) Coaching
14 13 (10.92%) Cybersecurity
14 13 (10.92%) ServiceNow
14 13 (10.92%) Process Improvement
14 13 (10.92%) Problem Management
14 13 (10.92%) Active Directory
14 13 (10.92%) ITIL Certification
15 12 (10.08%) Change Management
15 12 (10.08%) Banking
15 12 (10.08%) Performance Metrics
16 11 (9.24%) Analytical Skills
16 11 (9.24%) IT Asset Management

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.36%) SharePoint
2 3 (2.52%) Microsoft Exchange
Applications
1 5 (4.20%) Microsoft Excel
1 5 (4.20%) Microsoft Office
2 3 (2.52%) Microsoft PowerPoint
Business Applications
1 2 (1.68%) iTrent
Cloud Services
1 39 (32.77%) Microsoft 365
2 28 (23.53%) Azure
3 7 (5.88%) Entra ID
4 4 (3.36%) Mimecast
5 2 (1.68%) AWS
5 2 (1.68%) WhatsApp
6 1 (0.84%) Google Workspace
6 1 (0.84%) OneDrive
Communications & Networking
1 7 (5.88%) Remote Desktop
2 3 (2.52%) Firewall
3 1 (0.84%) Cisco IOS
3 1 (0.84%) VPN
Development Applications
1 1 (0.84%) JIRA
General
1 56 (47.06%) Social Skills
2 28 (23.53%) Finance
3 12 (10.08%) Banking
4 11 (9.24%) Analytical Skills
5 8 (6.72%) Billing
5 8 (6.72%) Front Office
6 6 (5.04%) Manufacturing
7 5 (4.20%) Organisational Skills
8 4 (3.36%) Law
8 4 (3.36%) Public Sector
8 4 (3.36%) Telecoms
9 3 (2.52%) Local Government
9 3 (2.52%) Retail
10 1 (0.84%) Aerospace
10 1 (0.84%) Games
10 1 (0.84%) Inclusion and Diversity
10 1 (0.84%) Influencing Skills
10 1 (0.84%) Legal
10 1 (0.84%) Pharmaceutical
Miscellaneous
1 4 (3.36%) Self-Motivation
2 3 (2.52%) Mobile Computing
2 3 (2.52%) Onboarding
3 2 (1.68%) Blackberry
3 2 (1.68%) BYOD
3 2 (1.68%) PMI
4 1 (0.84%) CMDB
4 1 (0.84%) Data Centre
4 1 (0.84%) Driving Licence
4 1 (0.84%) iPhone
4 1 (0.84%) Management Information System
4 1 (0.84%) Private Cloud
4 1 (0.84%) Team-Oriented Environment
4 1 (0.84%) Video Conferencing
4 1 (0.84%) Virtual Team
Operating Systems
1 19 (15.97%) Windows
2 7 (5.88%) Windows 10
3 5 (4.20%) Windows Server
4 4 (3.36%) Linux
4 4 (3.36%) Mac OS
5 1 (0.84%) Apple iOS
5 1 (0.84%) Windows Server 2016
Processes & Methodologies
1 72 (60.50%) ITIL
2 48 (40.34%) Customer Service
3 36 (30.25%) ITSM
3 36 (30.25%) Service Management
4 25 (21.01%) Problem-Solving
5 23 (19.33%) Service Delivery
6 20 (16.81%) Incident Management
7 19 (15.97%) Stakeholder Management
8 17 (14.29%) Continuous Improvement
9 15 (12.61%) Coaching
9 15 (12.61%) Mentoring
9 15 (12.61%) Service Desk Management
10 13 (10.92%) Cybersecurity
10 13 (10.92%) Problem Management
10 13 (10.92%) Process Improvement
11 12 (10.08%) Change Management
11 12 (10.08%) Performance Metrics
12 11 (9.24%) IT Asset Management
12 11 (9.24%) Line Management
13 10 (8.40%) Decision-Making
Qualifications
1 13 (10.92%) ITIL Certification
2 11 (9.24%) Degree
3 5 (4.20%) A+ Certification
3 5 (4.20%) Microsoft Certification
4 4 (3.36%) MCP
4 4 (3.36%) PRINCE2 Certification
4 4 (3.36%) Security Cleared
5 2 (1.68%) PMI Certification
5 2 (1.68%) PMP
6 1 (0.84%) CCNA
6 1 (0.84%) Cisco Certification
6 1 (0.84%) Computer Science Degree
6 1 (0.84%) MCITP
Quality Assurance & Compliance
1 23 (19.33%) SLA
2 7 (5.88%) ISO/IEC 27001
3 5 (4.20%) Cyber Essentials
4 2 (1.68%) Cyber Essentials PLUS
4 2 (1.68%) GDPR
5 1 (0.84%) SOC 2
System Software
1 13 (10.92%) Active Directory
2 5 (4.20%) VMware Infrastructure
3 2 (1.68%) VMware Workstation
Systems Management
1 6 (5.04%) Microsoft Intune
2 2 (1.68%) SCCM
3 1 (0.84%) Ansible
3 1 (0.84%) Autotask
3 1 (0.84%) Jamf Pro
3 1 (0.84%) Terraform
3 1 (0.84%) WMI
Vendors
1 35 (29.41%) Microsoft
2 13 (10.92%) ServiceNow
3 8 (6.72%) VMware
4 4 (3.36%) Qualys
4 4 (3.36%) Sophos
5 3 (2.52%) Cisco
6 2 (1.68%) Genesys
6 2 (1.68%) Meraki
7 1 (0.84%) Citrix
7 1 (0.84%) Google
7 1 (0.84%) Progress
7 1 (0.84%) SolarWinds