The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 732 733 786
Rank change year-on-year
+1 +53
Permanent jobs requiring a Service Desk Manager 177 197 131
As % of all permanent IT jobs located in England 0.19% 0.20% 0.13%
As % of the Job Titles category 0.19% 0.21% 0.14%
Number of salaries quoted 151 173 112
Average salary £45,000 £42,000 £42,500
Average salary % change year-on-year
+7.14% -1.17%
90% offered a salary of more than £35,000 £32,500 £32,900
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £37,500 £40,000
% change year-on-year
+6.66% -6.25%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 10 February 2016.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 82 £47,500 -5.00% 5
South East +17 42 £45,500 +8.33% 3
West Midlands -9 13 £38,200 +12.35% 1
North West +27 10 £31,450 -19.87% 3
East of England -1 9 £37,500 -11.76% 1
South West -14 7 £40,000 +9.58%
Yorkshire -18 6 £31,563 -2.88% 1
East Midlands -3 5 £35,000 -22.22%
North East - 3 £57,500 -
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 269 (71.16%) ITIL
2 141 (37.30%) Service Delivery
3 137 (36.24%) SLA
4 106 (28.04%) Windows
5 79 (20.90%) Service Management
5 79 (20.90%) Incident Management
6 76 (20.11%) Microsoft
7 71 (18.78%) ITIL Certification
8 67 (17.72%) Finance
9 64 (16.93%) Active Directory
10 61 (16.14%) Continuous Improvement
11 55 (14.55%) Line Management
12 53 (14.02%) Windows 7
13 52 (13.76%) ITSM
14 50 (13.23%) Problem Management
15 49 (12.96%) Performance Management
16 46 (12.17%) Service Desk Management
17 44 (11.64%) Change Management
18 40 (10.58%) Mentoring
19 39 (10.32%) Windows Server
19 39 (10.32%) ITIL V3
20 37 (9.79%) Windows Server 2008
20 37 (9.79%) People Management
21 32 (8.47%) MS Office
21 32 (8.47%) PRINCE2
22 30 (7.94%) Windows Server 2012
23 29 (7.67%) Analytical Skills
24 27 (7.14%) MS Excel
25 24 (6.35%) Stakeholder Management
25 24 (6.35%) VMware

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (3.70%) MS Exchange
2 6 (1.59%) Exchange Server 2007
3 5 (1.32%) SharePoint
4 3 (0.79%) Confluence
4 3 (0.79%) Exchange Server 2003
5 2 (0.53%) SharePoint 2013
6 1 (0.26%) Exchange Server 2000
6 1 (0.26%) Exchange Server 2010
6 1 (0.26%) Exchange Server 2013
6 1 (0.26%) IIS
Applications
1 32 (8.47%) MS Office
2 27 (7.14%) MS Excel
3 3 (0.79%) MS Visio
4 2 (0.53%) MS PowerPoint
Business Applications
1 4 (1.06%) Remedy ITSM
2 1 (0.26%) BASE24
Cloud Services
1 7 (1.85%) Office 365
2 5 (1.32%) SaaS
3 3 (0.79%) Google Apps
3 3 (0.79%) IaaS
4 1 (0.26%) Microsoft Azure
Communications & Networking
1 14 (3.70%) DHCP
1 14 (3.70%) DNS
2 12 (3.17%) TCP/IP
3 11 (2.91%) Broadband
4 7 (1.85%) VPN
5 6 (1.59%) Wireless
6 5 (1.32%) Firewall
6 5 (1.32%) LAN
6 5 (1.32%) WAN
6 5 (1.32%) Wi-Fi
7 4 (1.06%) Intranet
8 3 (0.79%) Internet
8 3 (0.79%) VoIP
9 2 (0.53%) IPsec
9 2 (0.53%) SSL
10 1 (0.26%) NAS
10 1 (0.26%) SAN
10 1 (0.26%) VLAN
Database & Business Intelligence
1 6 (1.59%) SQL Server
2 2 (0.53%) SQL Server 2008
2 2 (0.53%) SQL Server 2012
3 1 (0.26%) Crystal Reports
Development Applications
1 3 (0.79%) Yeoman
2 1 (0.26%) JIRA
2 1 (0.26%) MSI
General
1 67 (17.72%) Finance
2 21 (5.56%) Banking
3 19 (5.03%) Legal
4 15 (3.97%) Law
5 7 (1.85%) Financial Institution
5 7 (1.85%) Telecoms
6 6 (1.59%) Investment Banking
6 6 (1.59%) Publishing
7 5 (1.32%) Manufacturing
7 5 (1.32%) Retail
8 4 (1.06%) Local Government
8 4 (1.06%) Marketing
9 3 (0.79%) Advertising
9 3 (0.79%) Back Office
9 3 (0.79%) German Language
10 2 (0.53%) Billing
11 1 (0.26%) Front Office
11 1 (0.26%) Pharmaceutical
11 1 (0.26%) Private Banking
11 1 (0.26%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (1.06%) Doctrine
2 3 (0.79%) .NET
3 1 (0.26%) HTML
3 1 (0.26%) SAP Basis
3 1 (0.26%) XML
Miscellaneous
1 29 (7.67%) Analytical Skills
2 20 (5.29%) Statistics
3 16 (4.23%) Management Information System
4 14 (3.70%) Blackberry
4 14 (3.70%) Performance Metrics
5 7 (1.85%) Driving Licence
6 6 (1.59%) CMDB
6 6 (1.59%) Data Centre
6 6 (1.59%) Hedge funds
7 3 (0.79%) iPhone
8 2 (0.53%) Computer Science
8 2 (0.53%) EPoS
8 2 (0.53%) Social Media
8 2 (0.53%) User Experience
9 1 (0.26%) FMCG
9 1 (0.26%) iPad
Operating Systems
1 106 (28.04%) Windows
2 53 (14.02%) Windows 7
3 39 (10.32%) Windows Server
4 37 (9.79%) Windows Server 2008
5 30 (7.94%) Windows Server 2012
6 17 (4.50%) Windows Server 2003
7 12 (3.17%) Windows 10
8 10 (2.65%) Android
9 8 (2.12%) Apple iOS
10 6 (1.59%) Mac OS X
11 4 (1.06%) Windows XP
12 3 (0.79%) Windows 8
13 2 (0.53%) Linux
14 1 (0.26%) Windows Vista
Processes & Methodologies
1 269 (71.16%) ITIL
2 141 (37.30%) Service Delivery
3 79 (20.90%) Incident Management
3 79 (20.90%) Service Management
4 61 (16.14%) Continuous Improvement
5 55 (14.55%) Line Management
6 52 (13.76%) ITSM
7 50 (13.23%) Problem Management
8 49 (12.96%) Performance Management
9 46 (12.17%) Service Desk Management
10 44 (11.64%) Change Management
11 40 (10.58%) Mentoring
12 39 (10.32%) ITIL V3
13 37 (9.79%) People Management
14 32 (8.47%) PRINCE2
15 24 (6.35%) Stakeholder Management
16 21 (5.56%) Root Cause Analysis
17 17 (4.50%) Change Control
17 17 (4.50%) Supplier Management
18 16 (4.23%) E-Commerce
Programming Languages
1 11 (2.91%) SQL
2 4 (1.06%) C
3 2 (0.53%) Java
3 2 (0.53%) JavaScript
4 1 (0.26%) T-SQL
Qualifications
1 71 (18.78%) ITIL Certification
2 23 (6.08%) Degree
3 6 (1.59%) CCNA
3 6 (1.59%) Cisco Certification
3 6 (1.59%) HND
3 6 (1.59%) Microsoft Certification
4 5 (1.32%) MCP
4 5 (1.32%) SC Cleared
4 5 (1.32%) Security Cleared
5 4 (1.06%) MCTS
6 3 (0.79%) ITIL Foundation Certificate
7 2 (0.53%) A+ Certification
7 2 (0.53%) MCITP
7 2 (0.53%) MCSA
7 2 (0.53%) MCSE
8 1 (0.26%) MOS
Quality Assurance & Compliance
1 137 (36.24%) SLA
2 12 (3.17%) ISO/IEC 27001
3 2 (0.53%) Sarbanes-Oxley
System Software
1 64 (16.93%) Active Directory
2 17 (4.50%) Hyper-V
3 11 (2.91%) VMware Infrastructure
4 9 (2.38%) XenApp
5 7 (1.85%) XenDesktop
6 4 (1.06%) Terminal Server
7 2 (0.53%) Terminal Services
Systems Management
1 9 (2.38%) SCCM
2 3 (0.79%) AirWatch
2 3 (0.79%) ITRS Geneos
3 2 (0.53%) Backup Exec
4 1 (0.26%) Norton AntiVirus
4 1 (0.26%) SCSM
Vendors
1 76 (20.11%) Microsoft
2 24 (6.35%) VMware
3 20 (5.29%) Citrix
4 19 (5.03%) Sun
5 18 (4.76%) Cisco
6 14 (3.70%) ServiceNow
7 6 (1.59%) Remedy
7 6 (1.59%) SolarWinds
8 5 (1.32%) AppSense
9 3 (0.79%) Apple
9 3 (0.79%) BMC
9 3 (0.79%) Google
9 3 (0.79%) Juniper
10 2 (0.53%) Altiris
10 2 (0.53%) Computacenter
10 2 (0.53%) Dell
10 2 (0.53%) Facebook
10 2 (0.53%) Genesys
10 2 (0.53%) HP
10 2 (0.53%) SAP
Bury, Lancashire
Oscar
Salary: £26000 - £30000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £35,000 to £45,000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: £42,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 2 days ago
City, London
Burns Sheehan
Salary: £45000 - £50000.00 per annum
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Stafford-Sharp Associates
Salary: From £40,000 to £55,000 per annum
Posted: 3 days ago
Oxfordshire
Nigel Frank International Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
London
Spencer Rose
Salary: From £35,000 to £42,000 per annum + 10% bonus
Posted: 5 days ago
City, London
ANSON MCCADE
Salary: up to £55k+Package
Posted: 5 days ago
Sidcup, Kent
@ITS
Salary: From £45,000 to £53,000 per annum + benefits
Posted: 5 days ago
Liverpool, Merseyside
Connected IT
Salary: £25000 - £37000 per annum + Benefits
Posted: 6 days ago
Abingdon, Oxfordshire
RM plc
Salary: £41000 - £56000 per annum
Posted: 8 days ago
South West London
World First
Salary: From £45,000 to £50,000 per annum + excellent bonus & benefits package
Posted: 15 days ago
Coventry
Ampersand Consulting
Salary: £40000 - £50000 per annum + 4200 Car Allowance
Posted: 15 days ago