The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 675 711 743
Rank change year-on-year
+36 +32
Permanent jobs requiring a Service Desk Manager 179 179 113
As % of all permanent IT jobs located in England 0.18% 0.16% 0.11%
As % of the Job Titles category 0.19% 0.17% 0.12%
Number of salaries quoted 170 163 97
Average salary £42,500 £45,250 £46,000
Average salary % change year-on-year
-6.07% -1.63%
90% offered a salary of more than £34,975 £34,300 £31,900
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London average salary £40,250 £41,500 £40,000
% change year-on-year
-3.01% +3.75%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94314 103747 96405
As % of all permanent IT jobs located in England 94.64% 94.61% 94.66%
Number of salaries quoted 78324 85889 81068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 22 May 2015.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +38 81 £50,000 +5.26% 4
South East +11 40 £42,000 -6.66% 2
East of England +20 22 £40,000 -20.00% 2
South West +6 18 £35,661 -1.62% 1
West Midlands 0 8 £36,750 +0.68%
North West -1 5 £35,000 -17.64% 2
Yorkshire -11 3 £35,000 -2.77% 1
East Midlands -1 2 £41,750 -1.76% 1
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 303 (80.59%) ITIL
2 133 (35.37%) SLA
3 130 (34.57%) Service Delivery
4 107 (28.46%) Windows
5 95 (25.27%) ITIL Certification
6 79 (21.01%) Service Management
7 67 (17.82%) Microsoft
7 67 (17.82%) Incident Management
8 66 (17.55%) Problem Management
9 55 (14.63%) MS Office
10 52 (13.83%) MS Excel
11 49 (13.03%) Retail
12 46 (12.23%) Line Management
13 43 (11.44%) Continuous Improvement
14 41 (10.90%) Windows 7
15 38 (10.11%) Change Management
15 38 (10.11%) Analytical Skills
16 37 (9.84%) Finance
16 37 (9.84%) Legal
17 34 (9.04%) People Management
18 33 (8.78%) Law
18 33 (8.78%) Service Desk Management
19 31 (8.24%) Active Directory
20 30 (7.98%) Mentoring
21 29 (7.71%) VMware
21 29 (7.71%) Banking
22 28 (7.45%) ITSM
23 26 (6.91%) Root Cause Analysis
24 25 (6.65%) Degree
24 25 (6.65%) Citrix

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (5.32%) MS Exchange
2 16 (4.26%) WorkSite
3 6 (1.60%) Exchange Server 2010
4 5 (1.33%) Lync
4 5 (1.33%) SharePoint
5 4 (1.06%) Drupal
6 2 (0.53%) Apache
6 2 (0.53%) Blackberry Enterprise Server
6 2 (0.53%) GlassFish
6 2 (0.53%) Joomla!
7 1 (0.27%) Exchange Server 2007
Applications
1 55 (14.63%) MS Office
2 52 (13.83%) MS Excel
3 8 (2.13%) MS PowerPoint
4 6 (1.60%) MS Visio
5 2 (0.53%) MS Project
5 2 (0.53%) Spreadsheet
5 2 (0.53%) Adobe Creative Suite
Business Applications
1 1 (0.27%) assyst
1 1 (0.27%) Remedy ITSM
Cloud Services
1 9 (2.39%) Office 365
2 5 (1.33%) Microsoft Azure
3 3 (0.80%) Mimecast
4 2 (0.53%) Amazon AWS
4 2 (0.53%) Amazon EC2
4 2 (0.53%) Amazon S3
5 1 (0.27%) SaaS
5 1 (0.27%) Google Apps
Communications & Networking
1 17 (4.52%) Firewall
2 11 (2.93%) TCP/IP
3 9 (2.39%) LAN
3 9 (2.39%) SAN
4 7 (1.86%) WAN
5 6 (1.60%) Internet
6 4 (1.06%) VPN
7 3 (0.80%) NAS
7 3 (0.80%) Extranet
7 3 (0.80%) Intranet
8 2 (0.53%) VoIP
8 2 (0.53%) DMZ
8 2 (0.53%) Wireless
9 1 (0.27%) Structured Cabling
9 1 (0.27%) Wi-Fi
9 1 (0.27%) SMTP
Database & Business Intelligence
1 3 (0.80%) SQL Server 2008
1 3 (0.80%) SQL Server
Development Applications
1 1 (0.27%) JIRA
General
1 49 (13.03%) Retail
2 37 (9.84%) Finance
2 37 (9.84%) Legal
3 33 (8.78%) Law
4 29 (7.71%) Banking
5 11 (2.93%) Telecoms
6 7 (1.86%) Publishing
7 5 (1.33%) German Language
7 5 (1.33%) Advertising
8 4 (1.06%) Front Office
8 4 (1.06%) Manufacturing
8 4 (1.06%) Spanish Language
8 4 (1.06%) French Language
8 4 (1.06%) Marketing
8 4 (1.06%) Investment Banking
9 3 (0.80%) Aerospace
10 1 (0.27%) Financial Institution
10 1 (0.27%) Games
10 1 (0.27%) Back Office
Libraries, Frameworks & Software Standards
1 4 (1.06%) Doctrine
2 2 (0.53%) .NET
2 2 (0.53%) ASP.NET
3 1 (0.27%) Application Packaging
3 1 (0.27%) REST
3 1 (0.27%) SOAP
3 1 (0.27%) Web Services
3 1 (0.27%) XML
Miscellaneous
1 38 (10.11%) Analytical Skills
2 20 (5.32%) EPoS
3 18 (4.79%) User Experience
4 17 (4.52%) Blackberry
5 16 (4.26%) Performance Metrics
6 11 (2.93%) Hedge funds
7 10 (2.66%) Statistics
8 7 (1.86%) FMCG
9 6 (1.60%) Mathematics
10 5 (1.33%) Management Information System
11 4 (1.06%) Foreign Exchange (FX)
11 4 (1.06%) Equities
12 2 (0.53%) Thin Client
12 2 (0.53%) Open Source
12 2 (0.53%) Fat Client
12 2 (0.53%) PDA
13 1 (0.27%) Mobile App
13 1 (0.27%) Derivative
13 1 (0.27%) CMDB
13 1 (0.27%) Computer Science
Operating Systems
1 107 (28.46%) Windows
2 41 (10.90%) Windows 7
3 13 (3.46%) Windows Server 2008
4 10 (2.66%) Linux
5 6 (1.60%) Windows Server 2003
5 6 (1.60%) Windows Server 2012
6 5 (1.33%) Windows 8
6 5 (1.33%) Windows XP
7 4 (1.06%) UNIX
7 4 (1.06%) Mac OS
8 2 (0.53%) Mac OS X
8 2 (0.53%) Ubuntu
9 1 (0.27%) Windows 2000 Server
9 1 (0.27%) Windows 2000
9 1 (0.27%) OS/400
Processes & Methodologies
1 303 (80.59%) ITIL
2 130 (34.57%) Service Delivery
3 79 (21.01%) Service Management
4 67 (17.82%) Incident Management
5 66 (17.55%) Problem Management
6 46 (12.23%) Line Management
7 43 (11.44%) Continuous Improvement
8 38 (10.11%) Change Management
9 34 (9.04%) People Management
10 33 (8.78%) Service Desk Management
11 30 (7.98%) Mentoring
12 28 (7.45%) ITSM
13 26 (6.91%) Root Cause Analysis
14 24 (6.38%) Coaching
15 23 (6.12%) ITIL V3
16 20 (5.32%) Performance Management
17 19 (5.05%) Operations Management
18 18 (4.79%) PRINCE2
19 16 (4.26%) Stakeholder Management
20 14 (3.72%) Change Control
Programming Languages
1 17 (4.52%) SQL
2 11 (2.93%) C
3 2 (0.53%) C#
Qualifications
1 95 (25.27%) ITIL Certification
2 25 (6.65%) Degree
3 8 (2.13%) MCP
4 6 (1.60%) CCNA
4 6 (1.60%) Cisco Certification
4 6 (1.60%) Microsoft Certification
5 5 (1.33%) MCSE
6 4 (1.06%) ITIL Foundation Certificate
7 3 (0.80%) MCITP
7 3 (0.80%) PRINCE2 Certification
7 3 (0.80%) MCSA
8 2 (0.53%) SC Cleared
8 2 (0.53%) Security Cleared
9 1 (0.27%) ISTQB Foundation Certification
9 1 (0.27%) ISEB
Quality Assurance & Compliance
1 133 (35.37%) SLA
2 12 (3.19%) ISO/IEC 27001
3 2 (0.53%) Sarbanes-Oxley
4 1 (0.27%) QA
System Software
1 31 (8.24%) Active Directory
2 19 (5.05%) VMware Infrastructure
3 3 (0.80%) Hyper-V
3 3 (0.80%) XenServer
4 2 (0.53%) Terminal Services
4 2 (0.53%) VMware ESX
4 2 (0.53%) vSphere
5 1 (0.27%) XenApp
Systems Management
1 4 (1.06%) ITRS Geneos
2 2 (0.53%) Tivoli
2 2 (0.53%) Tivoli Storage Manager
2 2 (0.53%) OpenSSO
3 1 (0.27%) SCCM
3 1 (0.27%) SCOM
Vendors
1 67 (17.82%) Microsoft
2 29 (7.71%) VMware
3 25 (6.65%) Citrix
4 16 (4.26%) Cisco
5 9 (2.39%) SolarWinds
5 9 (2.39%) McAfee
6 8 (2.13%) ServiceNow
7 7 (1.86%) Barracuda Networks
8 6 (1.60%) Salesforce.com
8 6 (1.60%) Remedy
9 5 (1.33%) Websense
9 5 (1.33%) NetApp
10 4 (1.06%) Apple
10 4 (1.06%) LANDesk
11 3 (0.80%) Meraki
11 3 (0.80%) Wyse
11 3 (0.80%) Sun
11 3 (0.80%) Interwoven
11 3 (0.80%) Avaya
11 3 (0.80%) IBM
City, London
Complete Tech Limited
Salary: From £40,000 to £45,000 per annum + 30% Bonus + Private Medical + Othe
Posted: 3 hours ago
Crawley, West Sussex
Connectus
Salary: £64000 per annum + Benefits, Bonus, pension
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Asset Resourcing Ltd
Salary: £40000 - £65000 per annum + bonus + benefits
Posted: 4 days ago
London
Mint Recruitment Solutions
Salary: £35000 - £40000 per annum + Excellent Benefits
Posted: 4 days ago
Bristol, Avon
Sanderson
Salary: £30764.00 - £40558.00 per annum + Benefits
Posted: 5 days ago
Cambridge, Cambridgeshire
Hudson IT
Salary: £35000 - £40000 per annum + Excellent Benefits + Bonus
Posted: 5 days ago
Chelmsford, Essex
Ashdown IT
Salary: £55000 per annum + pension, bonus, gym, healthcare
Posted: 6 days ago
City of London
Lawrence Harvey
Salary: £60000.00 - £65000.00 per annum + Benefits
Posted: 18 days ago
Kingston upon Thames
Kingston University
Salary: £40,763 - 48,206 per year + Excellent Benefits
Posted: 23 days ago
Leeds
Computer Futures
Salary: £30000 - £40000 per annum
Posted: 26 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 26 days ago