The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 714 749 741
Rank change year-on-year
+35 -8
Permanent jobs requiring a Service Desk Manager 164 148 115
As % of all permanent IT jobs located in England 0.16% 0.14% 0.11%
As % of the Job Titles category 0.17% 0.14% 0.12%
Number of salaries quoted 145 143 106
Average salary £42,000 £41,000 £40,000
Average salary % change year-on-year
+2.43% +2.50%
90% offered a salary of more than £33,772 £30,000 £32,500
10% offered a salary of more than £55,000 £60,000 £50,000
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 31 July 2015.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +47 78 £44,485 -11.03% 5
South East -4 23 £42,750 +14.00% 4
East of England +7 19 £48,000 +8.47% 3
South West -2 16 £35,661 +8.06%
East Midlands +9 13 £35,000 -17.64%
Yorkshire -7 8 £37,000 +4.22% 1
North West -3 4 £30,000 -25.23%
West Midlands -13 3 £37,500 -6.25%
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 297 (81.82%) ITIL
2 120 (33.06%) SLA
3 109 (30.03%) Service Delivery
4 85 (23.42%) Windows
5 80 (22.04%) Microsoft
6 79 (21.76%) Service Management
7 74 (20.39%) ITIL Certification
7 74 (20.39%) Problem Management
8 69 (19.01%) Incident Management
9 50 (13.77%) MS Excel
10 47 (12.95%) Retail
11 46 (12.67%) Change Management
12 45 (12.40%) Continuous Improvement
13 42 (11.57%) Line Management
14 40 (11.02%) Windows 7
15 39 (10.74%) Service Desk Management
16 37 (10.19%) MS Office
17 35 (9.64%) People Management
18 34 (9.37%) ITSM
19 33 (9.09%) Finance
20 32 (8.82%) Mentoring
21 30 (8.26%) Banking
22 29 (7.99%) Root Cause Analysis
23 28 (7.71%) Coaching
24 25 (6.89%) Law
24 25 (6.89%) Active Directory
25 24 (6.61%) Analytical Skills
26 23 (6.34%) Citrix
27 21 (5.79%) Performance Management
28 20 (5.51%) EPoS

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (2.48%) MS Exchange
1 9 (2.48%) WorkSite
2 4 (1.10%) Drupal
2 4 (1.10%) SharePoint
2 4 (1.10%) Exchange Server 2010
3 3 (0.83%) Apache
4 2 (0.55%) GlassFish
4 2 (0.55%) Lync
4 2 (0.55%) Joomla!
5 1 (0.28%) Exchange Server 2007
5 1 (0.28%) Blackberry Enterprise Server
Applications
1 50 (13.77%) MS Excel
2 37 (10.19%) MS Office
3 6 (1.65%) MS PowerPoint
4 2 (0.55%) Spreadsheet
4 2 (0.55%) Adobe Creative Suite
Business Applications
1 1 (0.28%) assyst
1 1 (0.28%) Remedy ITSM
Cloud Services
1 10 (2.75%) Office 365
2 7 (1.93%) Microsoft Azure
3 2 (0.55%) Amazon AWS
3 2 (0.55%) Mimecast
3 2 (0.55%) Amazon EC2
3 2 (0.55%) Amazon S3
4 1 (0.28%) SaaS
4 1 (0.28%) Google Apps
4 1 (0.28%) Google Analytics
Communications & Networking
1 12 (3.31%) Firewall
2 8 (2.20%) LAN
2 8 (2.20%) SAN
3 7 (1.93%) WAN
4 6 (1.65%) TCP/IP
5 3 (0.83%) VoIP
6 2 (0.55%) DMZ
6 2 (0.55%) Internet
6 2 (0.55%) Wireless
6 2 (0.55%) NAS
7 1 (0.28%) SSH
7 1 (0.28%) Network Security
7 1 (0.28%) Wi-Fi
7 1 (0.28%) VPN
7 1 (0.28%) SMTP
Database & Business Intelligence
1 3 (0.83%) SQL Server
1 3 (0.83%) SQL Server 2008
Development Applications
1 1 (0.28%) JIRA
General
1 47 (12.95%) Retail
2 33 (9.09%) Finance
3 30 (8.26%) Banking
4 25 (6.89%) Law
5 20 (5.51%) Legal
6 7 (1.93%) Publishing
7 6 (1.65%) Telecoms
8 4 (1.10%) Pharmaceutical
8 4 (1.10%) Advertising
8 4 (1.10%) Retail Banking
8 4 (1.10%) German Language
9 3 (0.83%) Spanish Language
9 3 (0.83%) Games
9 3 (0.83%) Manufacturing
9 3 (0.83%) Aerospace
9 3 (0.83%) French Language
10 2 (0.55%) Front Office
10 2 (0.55%) Marketing
11 1 (0.28%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (0.83%) Doctrine
2 2 (0.55%) REST
2 2 (0.55%) XML
2 2 (0.55%) .NET
2 2 (0.55%) ASP.NET
3 1 (0.28%) SOAP
3 1 (0.28%) Web Services
3 1 (0.28%) Application Packaging
Miscellaneous
1 24 (6.61%) Analytical Skills
2 20 (5.51%) EPoS
3 19 (5.23%) Data Centre
4 11 (3.03%) Performance Metrics
4 11 (3.03%) Management Information System
5 10 (2.75%) Mathematics
5 10 (2.75%) User Experience
6 9 (2.48%) Blackberry
7 6 (1.65%) Hedge funds
8 5 (1.38%) Statistics
9 3 (0.83%) FMCG
10 2 (0.55%) CMDB
10 2 (0.55%) Fat Client
10 2 (0.55%) Thin Client
11 1 (0.28%) NHS
11 1 (0.28%) Computer Science
11 1 (0.28%) Handset
11 1 (0.28%) iPhone
11 1 (0.28%) Social Media
11 1 (0.28%) iPad
Operating Systems
1 85 (23.42%) Windows
2 40 (11.02%) Windows 7
3 16 (4.41%) Windows Server 2008
4 11 (3.03%) Linux
5 10 (2.75%) Windows Server 2012
6 9 (2.48%) Windows 8
7 8 (2.20%) Windows XP
8 5 (1.38%) UNIX
9 4 (1.10%) Windows Server 2003
9 4 (1.10%) Mac OS
10 2 (0.55%) Ubuntu
10 2 (0.55%) Mac OS X
11 1 (0.28%) OS/400
11 1 (0.28%) Solaris
11 1 (0.28%) Windows 2000 Server
Processes & Methodologies
1 297 (81.82%) ITIL
2 109 (30.03%) Service Delivery
3 79 (21.76%) Service Management
4 74 (20.39%) Problem Management
5 69 (19.01%) Incident Management
6 46 (12.67%) Change Management
7 45 (12.40%) Continuous Improvement
8 42 (11.57%) Line Management
9 39 (10.74%) Service Desk Management
10 35 (9.64%) People Management
11 34 (9.37%) ITSM
12 32 (8.82%) Mentoring
13 29 (7.99%) Root Cause Analysis
14 28 (7.71%) Coaching
15 21 (5.79%) Performance Management
16 20 (5.51%) PRINCE2
17 16 (4.41%) Stakeholder Management
17 16 (4.41%) Change Control
18 13 (3.58%) ITIL V3
19 12 (3.31%) Operations Management
Programming Languages
1 12 (3.31%) SQL
2 10 (2.75%) C
3 2 (0.55%) C#
Qualifications
1 74 (20.39%) ITIL Certification
2 11 (3.03%) ITIL Foundation Certificate
3 10 (2.75%) Degree
3 10 (2.75%) MCP
4 8 (2.20%) CCNA
4 8 (2.20%) Cisco Certification
5 7 (1.93%) Microsoft Certification
6 5 (1.38%) MCTS
6 5 (1.38%) A+ Certification
7 2 (0.55%) MCSE
8 1 (0.28%) PRINCE2 Certification
Quality Assurance & Compliance
1 120 (33.06%) SLA
2 11 (3.03%) ISO/IEC 27001
3 3 (0.83%) ISO 9001
4 1 (0.28%) QA
System Software
1 25 (6.89%) Active Directory
2 13 (3.58%) VMware Infrastructure
3 3 (0.83%) XenApp
4 2 (0.55%) XenServer
4 2 (0.55%) vSphere
4 2 (0.55%) Terminal Services
4 2 (0.55%) VMware ESX
5 1 (0.28%) Hyper-V
Systems Management
1 4 (1.10%) ITRS Geneos
2 2 (0.55%) OpenSSO
2 2 (0.55%) Tivoli
2 2 (0.55%) Tivoli Storage Manager
3 1 (0.28%) SCCM
3 1 (0.28%) SCOM
Vendors
1 80 (22.04%) Microsoft
2 23 (6.34%) Citrix
3 20 (5.51%) VMware
4 19 (5.23%) Cisco
5 9 (2.48%) Remedy
5 9 (2.48%) SolarWinds
6 7 (1.93%) Barracuda Networks
7 6 (1.65%) Salesforce.com
7 6 (1.65%) ServiceNow
8 5 (1.38%) Websense
8 5 (1.38%) NetApp
9 4 (1.10%) Apple
9 4 (1.10%) McAfee
10 3 (0.83%) Progress
10 3 (0.83%) Computacenter
10 3 (0.83%) LANDesk
10 3 (0.83%) Interwoven
10 3 (0.83%) IBM
10 3 (0.83%) HP
11 2 (0.55%) Dell
Kent
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Salary: From £40,000 to £50,000 per annum + Bonus + Benefits
Posted: Yesterday
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