The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 724 696 762
Rank change year-on-year
-28 +66
Permanent jobs requiring a Service Desk Manager 150 154 116
As % of all permanent IT jobs located in England 0.14% 0.15% 0.11%
As % of the Job Titles category 0.15% 0.16% 0.11%
Number of salaries quoted 143 142 108
Average salary £40,000 £42,500 £38,500
Average salary % change year-on-year
-5.88% +10.38%
90% offered a salary of more than £30,300 £30,000 £31,500
10% offered a salary of more than £59,500 £52,250 £55,000
UK excluding London average salary £37,500 £37,500 £37,000
% change year-on-year
- +1.35%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 28 August 2014.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 52 £50,000 - 3
South East -33 31 £37,500 +7.14% 4
East of England +4 23 £42,500 +9.67% 1
Yorkshire -50 18 £36,000 -15.29%
South West - 11 £32,000 - 4
West Midlands -3 6 £42,000 -1.17% 2
North West -27 5 £38,625 +8.80% 1
East Midlands -20 2 £35,750 -24.73%
North East - 2 £37,500 -
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 245 (76.32%) ITIL
2 123 (38.32%) SLA
3 106 (33.02%) Windows
4 89 (27.73%) Service Management
5 84 (26.17%) ITIL Certification
6 81 (25.23%) Microsoft
6 81 (25.23%) Service Delivery
7 76 (23.68%) Active Directory
8 62 (19.31%) Incident Management
9 60 (18.69%) Finance
10 47 (14.64%) Problem Management
10 47 (14.64%) Windows 7
11 43 (13.40%) MS Excel
12 41 (12.77%) MS Office
13 32 (9.97%) Citrix
14 31 (9.66%) MS Exchange
15 29 (9.03%) Service Desk Management
16 26 (8.10%) Continuous Improvement
16 26 (8.10%) WAN
17 25 (7.79%) ITSM
18 24 (7.48%) VMware
19 23 (7.17%) Project Management
20 22 (6.85%) ServiceNow
21 21 (6.54%) Legal
21 21 (6.54%) LAN
22 20 (6.23%) Microsoft Certification
23 19 (5.92%) Law
24 18 (5.61%) Change Management
24 18 (5.61%) Release Management
24 18 (5.61%) Supplier Management

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (9.66%) MS Exchange
2 12 (3.74%) Blackberry Enterprise Server
3 10 (3.12%) Lync
3 10 (3.12%) Exchange Server 2007
4 6 (1.87%) SharePoint
5 4 (1.25%) Quickr
5 4 (1.25%) IBM Notes
6 3 (0.93%) Exchange Server 2010
6 3 (0.93%) SharePoint 2010
7 2 (0.62%) Exchange Server 2003
7 2 (0.62%) IIS
7 2 (0.62%) CMS
Applications
1 43 (13.40%) MS Excel
2 41 (12.77%) MS Office
3 3 (0.93%) MS Visio
4 2 (0.62%) MS PowerPoint
5 1 (0.31%) MS Project
5 1 (0.31%) Spreadsheet
Business Applications
1 2 (0.62%) Remedy ITSM
1 2 (0.62%) Dynamics CRM
2 1 (0.31%) Oracle Applications
2 1 (0.31%) SAP SD
2 1 (0.31%) Agresso
2 1 (0.31%) SAP BPC
Cloud Services
1 1 (0.31%) Google Apps
1 1 (0.31%) Office 365
1 1 (0.31%) SaaS
Communications & Networking
1 26 (8.10%) WAN
2 21 (6.54%) LAN
3 17 (5.30%) VPN
4 10 (3.12%) TCP/IP
5 6 (1.87%) VLAN
5 6 (1.87%) VoIP
5 6 (1.87%) Firewall
6 5 (1.56%) DNS
7 4 (1.25%) Structured Cabling
7 4 (1.25%) Internet
8 3 (0.93%) Wireless
8 3 (0.93%) MPLS
8 3 (0.93%) Broadband
8 3 (0.93%) WLAN
8 3 (0.93%) SMS
8 3 (0.93%) POP3
8 3 (0.93%) Asterisk PBX
9 2 (0.62%) DHCP
9 2 (0.62%) ISDN
9 2 (0.62%) SSL
Database & Business Intelligence
1 9 (2.80%) SQL Server
2 3 (0.93%) MySQL
3 1 (0.31%) SAP BW
3 1 (0.31%) Data Warehouse
General
1 60 (18.69%) Finance
2 21 (6.54%) Legal
3 19 (5.92%) Law
4 17 (5.30%) Telecoms
5 14 (4.36%) Retail
6 13 (4.05%) Banking
7 4 (1.25%) Manufacturing
8 2 (0.62%) Financial Institution
9 1 (0.31%) Billing
9 1 (0.31%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.31%) X-Windows
1 1 (0.31%) ODBC
1 1 (0.31%) Application Packaging
Miscellaneous
1 14 (4.36%) Management Information System
2 13 (4.05%) Blackberry
3 11 (3.43%) Statistics
4 7 (2.18%) iPhone
5 5 (1.56%) EPoS
6 4 (1.25%) Hedge funds
6 4 (1.25%) Fat Client
6 4 (1.25%) Thin Client
7 3 (0.93%) IVR
7 3 (0.93%) NHS
7 3 (0.93%) Computer Science
8 2 (0.62%) Social Media
8 2 (0.62%) iPad
8 2 (0.62%) Video Conferencing
8 2 (0.62%) IBM Mainframe
8 2 (0.62%) Mainframe
9 1 (0.31%) AS400
9 1 (0.31%) Data Extraction
9 1 (0.31%) Informatics
9 1 (0.31%) CMDB
Operating Systems
1 106 (33.02%) Windows
2 47 (14.64%) Windows 7
3 17 (5.30%) Windows Server 2008
4 14 (4.36%) Windows 8
5 11 (3.43%) Windows XP
6 9 (2.80%) Windows Server 2003
7 7 (2.18%) Linux
8 6 (1.87%) Windows Server 2012
9 4 (1.25%) UNIX
10 1 (0.31%) Mac OS X
10 1 (0.31%) Android
10 1 (0.31%) Mac OS
Processes & Methodologies
1 245 (76.32%) ITIL
2 89 (27.73%) Service Management
3 81 (25.23%) Service Delivery
4 62 (19.31%) Incident Management
5 47 (14.64%) Problem Management
6 29 (9.03%) Service Desk Management
7 26 (8.10%) Continuous Improvement
8 25 (7.79%) ITSM
9 23 (7.17%) Project Management
10 18 (5.61%) Change Management
10 18 (5.61%) Release Management
10 18 (5.61%) Supplier Management
11 13 (4.05%) Time Management
12 11 (3.43%) Disaster Recovery
12 11 (3.43%) ITIL V3
13 10 (3.12%) PRINCE2
13 10 (3.12%) Stakeholder Management
14 9 (2.80%) Workflow
14 9 (2.80%) CRM
14 9 (2.80%) Mobile Device Management
Programming Languages
1 13 (4.05%) SQL
Qualifications
1 84 (26.17%) ITIL Certification
2 20 (6.23%) Microsoft Certification
3 16 (4.98%) Degree
4 13 (4.05%) MCSE
5 10 (3.12%) MCITP
6 5 (1.56%) MCSA
7 4 (1.25%) MCP
8 2 (0.62%) Security Cleared
8 2 (0.62%) ITIL Foundation Certificate
8 2 (0.62%) PRINCE2 Certification
9 1 (0.31%) MBA
9 1 (0.31%) CCNP
9 1 (0.31%) CCNA
9 1 (0.31%) Cisco Certification
9 1 (0.31%) ISEB
9 1 (0.31%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 123 (38.32%) SLA
2 8 (2.49%) ISO/IEC 27001
3 5 (1.56%) COBIT
4 3 (0.93%) ISO 9001
5 2 (0.62%) QA
6 1 (0.31%) Sarbanes-Oxley
System Software
1 76 (23.68%) Active Directory
2 4 (1.25%) VMware Infrastructure
3 3 (0.93%) XenApp
3 3 (0.93%) XenDesktop
4 2 (0.62%) vSphere
4 2 (0.62%) Citrix Presentation Server
4 2 (0.62%) Terminal Services
4 2 (0.62%) Microsoft App-V
4 2 (0.62%) VMware ESX
5 1 (0.31%) Hyper-V
Systems Management
1 7 (2.18%) Backup Exec
2 6 (1.87%) SCCM
3 3 (0.93%) Cisco UCCX
4 2 (0.62%) SCOM
Vendors
1 81 (25.23%) Microsoft
2 32 (9.97%) Citrix
3 24 (7.48%) VMware
4 22 (6.85%) ServiceNow
5 17 (5.30%) Remedy
6 11 (3.43%) Cisco
7 8 (2.49%) IBM
8 7 (2.18%) CheckPoint
9 6 (1.87%) HP
9 6 (1.87%) Dell
10 5 (1.56%) Sun
11 4 (1.25%) Lotus
12 3 (0.93%) McAfee
12 3 (0.93%) Apple
12 3 (0.93%) Fortinet
12 3 (0.93%) LANDesk
12 3 (0.93%) Pega
13 2 (0.62%) SAP
13 2 (0.62%) Novell
13 2 (0.62%) Salesforce.com
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