The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 686 737 826
Rank change year-on-year
+51 +89
Permanent jobs requiring a Service Desk Manager 182 126 52
As % of all permanent IT jobs located in England 0.18% 0.13% 0.048%
As % of the Job Titles category 0.19% 0.13% 0.051%
Number of salaries quoted 153 105 46
Average salary £39,500 £42,500 £42,500
Average salary % change year-on-year
-7.05% -
90% offered a salary of more than £30,000 £36,750 £30,000
10% offered a salary of more than £50,000 £50,000 £61,250
UK excluding London average salary £37,000 £42,500 £35,500
% change year-on-year
-12.94% +19.71%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98061 95266 102493
As % of all permanent IT jobs located in England 94.68% 94.72% 95.25%
Number of salaries quoted 82304 78117 89013
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 24 December 2014.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 60 £45,000 - 3
South East -15 34 £37,500 -11.76% 5
Yorkshire +2 21 £32,500 -15.58% 3
South West +7 19 £37,500 +35.13%
North West 0 15 £33,750 -8.16% 1
West Midlands -8 15 £39,500 -21.00%
East Midlands - 15 £40,000 -
East of England -28 5 £47,500 +5.55%
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 258 (76.33%) ITIL
2 130 (38.46%) SLA
3 101 (29.88%) Windows
4 87 (25.74%) ITIL Certification
5 86 (25.44%) Service Delivery
6 85 (25.15%) Service Management
7 72 (21.30%) Microsoft
8 62 (18.34%) Finance
9 55 (16.27%) Active Directory
10 54 (15.98%) MS Excel
11 50 (14.79%) Problem Management
12 49 (14.50%) MS Office
13 48 (14.20%) Line Management
14 46 (13.61%) ITSM
15 37 (10.95%) Degree
15 37 (10.95%) Analytical Skills
16 36 (10.65%) Incident Management
17 33 (9.76%) Retail
18 32 (9.47%) Service Desk Management
18 32 (9.47%) Mentoring
19 28 (8.28%) Coaching
20 26 (7.69%) VMware
21 25 (7.40%) SQL
21 25 (7.40%) Continuous Improvement
22 24 (7.10%) Windows 7
23 23 (6.80%) Blackberry
24 22 (6.51%) Change Management
24 22 (6.51%) Law
25 21 (6.21%) SharePoint
25 21 (6.21%) Statistics

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (6.21%) SharePoint
2 20 (5.92%) MS Exchange
3 11 (3.25%) IIS
4 8 (2.37%) Exchange Server 2007
5 5 (1.48%) Lync
6 3 (0.89%) Exchange Server 2010
6 3 (0.89%) SharePoint 2010
6 3 (0.89%) WorkSite
6 3 (0.89%) Blackberry Enterprise Server
7 2 (0.59%) Exchange Server 2013
8 1 (0.30%) CMS
Applications
1 54 (15.98%) MS Excel
2 49 (14.50%) MS Office
3 7 (2.07%) MS Visio
4 4 (1.18%) MS PowerPoint
5 1 (0.30%) MS Project
Business Applications
1 12 (3.55%) Dynamics CRM
2 5 (1.48%) Remedy ITSM
3 3 (0.89%) SAP BPC
3 3 (0.89%) Advent Moxy
4 2 (0.59%) SAP SD
5 1 (0.30%) Oracle Applications
5 1 (0.30%) SAP Oil and Gas
5 1 (0.30%) Agresso
Cloud Services
1 7 (2.07%) Office 365
2 3 (0.89%) Cloud Computing
3 1 (0.30%) SaaS
Communications & Networking
1 19 (5.62%) VPN
2 17 (5.03%) Firewall
3 14 (4.14%) VLAN
4 13 (3.85%) MPLS
5 11 (3.25%) Internet
5 11 (3.25%) ISDN
6 9 (2.66%) TCP/IP
7 8 (2.37%) DNS
8 5 (1.48%) Intranet
8 5 (1.48%) Extranet
8 5 (1.48%) LAN
8 5 (1.48%) VoIP
8 5 (1.48%) WAN
9 4 (1.18%) Wireless
9 4 (1.18%) Structured Cabling
10 3 (0.89%) Asterisk PBX
10 3 (0.89%) POP3
10 3 (0.89%) SMTP
10 3 (0.89%) SMS
11 2 (0.59%) DECT
Database & Business Intelligence
1 12 (3.55%) SQL Server
2 3 (0.89%) SAP BW
2 3 (0.89%) MySQL
3 1 (0.30%) SQL Server 2008
3 1 (0.30%) Data Warehouse
General
1 62 (18.34%) Finance
2 33 (9.76%) Retail
3 22 (6.51%) Law
4 19 (5.62%) Legal
5 10 (2.96%) Telecoms
5 10 (2.96%) Banking
6 8 (2.37%) Marketing
7 6 (1.78%) Financial Institution
8 3 (0.89%) Back Office
9 2 (0.59%) Front Office
9 2 (0.59%) Investment Banking
10 1 (0.30%) Electronics
10 1 (0.30%) Manufacturing
10 1 (0.30%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.89%) Doctrine
2 1 (0.30%) ODBC
Miscellaneous
1 37 (10.95%) Analytical Skills
2 23 (6.80%) Blackberry
3 21 (6.21%) Statistics
4 20 (5.92%) Management Information System
5 14 (4.14%) EPoS
6 11 (3.25%) User Experience
6 11 (3.25%) Hedge funds
7 5 (1.48%) iPhone
7 5 (1.48%) Performance Metrics
8 3 (0.89%) Client/Server
8 3 (0.89%) Computer Science
8 3 (0.89%) IVR
8 3 (0.89%) PDA
8 3 (0.89%) FMCG
9 2 (0.59%) Data Extraction
9 2 (0.59%) Life Science
10 1 (0.30%) Fat Client
10 1 (0.30%) Video Conferencing
10 1 (0.30%) Derivative
10 1 (0.30%) PMI
Operating Systems
1 101 (29.88%) Windows
2 24 (7.10%) Windows 7
3 13 (3.85%) Windows Server 2008
4 11 (3.25%) Windows XP
5 6 (1.78%) Linux
6 5 (1.48%) Windows Server 2003
6 5 (1.48%) Windows 8
7 4 (1.18%) UNIX
8 3 (0.89%) Android
8 3 (0.89%) Windows Server 2012
9 2 (0.59%) Windows 2000 Server
9 2 (0.59%) Windows Vista
10 1 (0.30%) Windows 2000
Processes & Methodologies
1 258 (76.33%) ITIL
2 86 (25.44%) Service Delivery
3 85 (25.15%) Service Management
4 50 (14.79%) Problem Management
5 48 (14.20%) Line Management
6 46 (13.61%) ITSM
7 36 (10.65%) Incident Management
8 32 (9.47%) Mentoring
8 32 (9.47%) Service Desk Management
9 28 (8.28%) Coaching
10 25 (7.40%) Continuous Improvement
11 22 (6.51%) Change Management
12 21 (6.21%) People Management
13 20 (5.92%) CRM
14 18 (5.33%) Performance Management
15 15 (4.44%) Time Management
15 15 (4.44%) Software Deployment
15 15 (4.44%) Configuration Management
15 15 (4.44%) Project Management
16 14 (4.14%) Workflow
Programming Languages
1 25 (7.40%) SQL
2 1 (0.30%) C
Qualifications
1 87 (25.74%) ITIL Certification
2 37 (10.95%) Degree
3 19 (5.62%) MCP
4 9 (2.66%) Microsoft Certification
5 7 (2.07%) MCSE
5 7 (2.07%) ITIL Foundation Certificate
6 5 (1.48%) MCITP
6 5 (1.48%) Security Cleared
6 5 (1.48%) MCSA
7 3 (0.89%) SC Cleared
8 2 (0.59%) CCNA
8 2 (0.59%) Cisco Certification
9 1 (0.30%) PRINCE2 Certification
9 1 (0.30%) PMI Certification
Quality Assurance & Compliance
1 130 (38.46%) SLA
2 6 (1.78%) ISO/IEC 27001
3 3 (0.89%) QA
4 2 (0.59%) COBIT
System Software
1 55 (16.27%) Active Directory
2 11 (3.25%) Terminal Services
3 4 (1.18%) VMware Infrastructure
4 2 (0.59%) Hyper-V
Systems Management
1 3 (0.89%) SCCM
1 3 (0.89%) Cisco UCCX
2 2 (0.59%) SCOM
Vendors
1 72 (21.30%) Microsoft
2 26 (7.69%) VMware
3 14 (4.14%) Remedy
3 14 (4.14%) Citrix
4 10 (2.96%) McAfee
5 8 (2.37%) ServiceNow
6 7 (2.07%) Avaya
6 7 (2.07%) SAP
7 6 (1.78%) Cisco
8 4 (1.18%) HP
8 4 (1.18%) Reuters
8 4 (1.18%) Bloomberg
8 4 (1.18%) LANDesk
9 3 (0.89%) Advent
9 3 (0.89%) Pega
9 3 (0.89%) NYFIX
9 3 (0.89%) Sun
10 2 (0.59%) Speakerbus
11 1 (0.30%) Oracle
11 1 (0.30%) IBM
Salford, Lancashire
Oscar Associates (UK) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 3 days ago
Leeds, West Yorkshire
MPS
Salary: From £35,000 to £35,000 per annum Attractive salary plus benefits
Posted: 3 days ago
Leeds
MPS
Posted: 4 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £28000 - £35000 per annum + PENSION + BENS
Posted: 4 days ago
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £35000 - £45000 per annum + DOE
Posted: 5 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Unspecified
Posted: 10 days ago
Bromley
DP Connect
Salary: £40000 per annum + Pension, Life Assurance etc.
Posted: 17 days ago
Oxfordshire
Austin Fraser Limited
Salary: £45000 - £50000 per annum + bonuses
Posted: 17 days ago
South East London
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 25 days ago
Reading
Hays IT - Uk Posting account
Salary: £38000.00 - £45000.00 per annum
Posted: 25 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Posted: 26 days ago
London
Allied Worldwide
Salary: Unspecified
Posted: 26 days ago