The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 682 731 699
Rank change year-on-year
+49 -32
Permanent jobs requiring a Service Desk Manager 185 156 159
As % of all permanent IT jobs located in England 0.18% 0.14% 0.16%
As % of the Job Titles category 0.19% 0.15% 0.17%
Number of salaries quoted 160 149 147
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £32,500 £31,200 £30,000
10% offered a salary of more than £55,000 £60,000 £51,000
UK excluding London average salary £40,000 £37,500 £37,500
% change year-on-year
+6.66% -
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95842 101955 94501
As % of all permanent IT jobs located in England 94.21% 94.45% 94.25%
Number of salaries quoted 80836 83289 79215
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 3 September 2015.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +54 97 £43,500 -13.00% 6
South East -4 23 £43,500 +16.00% 4
East of England +5 19 £46,500 +9.41% 3
South West -5 16 £38,750 +19.23% 2
East Midlands +26 15 £35,000 +11.11%
Yorkshire +5 10 £37,500 +4.16%
North West -1 5 £30,000 -22.33%
West Midlands +4 1 £34,180 -18.61% 1
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 3 September 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 286 (79.01%) ITIL
2 121 (33.43%) SLA
3 103 (28.45%) Service Delivery
4 95 (26.24%) Microsoft
5 84 (23.20%) Windows
6 83 (22.93%) Service Management
7 78 (21.55%) Problem Management
8 67 (18.51%) Incident Management
9 62 (17.13%) ITIL Certification
10 48 (13.26%) Change Management
11 45 (12.43%) Retail
12 43 (11.88%) Service Desk Management
12 43 (11.88%) Line Management
13 41 (11.33%) Windows 7
14 39 (10.77%) Finance
14 39 (10.77%) ITSM
15 38 (10.50%) MS Excel
16 37 (10.22%) Continuous Improvement
17 32 (8.84%) Banking
18 31 (8.56%) People Management
19 30 (8.29%) Mentoring
20 29 (8.01%) Root Cause Analysis
21 26 (7.18%) Analytical Skills
22 24 (6.63%) Active Directory
22 24 (6.63%) Citrix
23 23 (6.35%) Cisco
24 21 (5.80%) Change Control
25 20 (5.52%) Performance Management
25 20 (5.52%) Coaching
25 20 (5.52%) MS Office

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 3 September 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (2.49%) MS Exchange
2 7 (1.93%) SharePoint
3 6 (1.66%) WorkSite
4 4 (1.10%) Drupal
5 3 (0.83%) Apache
5 3 (0.83%) Exchange Server 2010
6 2 (0.55%) SharePoint 2013
6 2 (0.55%) Joomla!
6 2 (0.55%) GlassFish
6 2 (0.55%) Lync
7 1 (0.28%) Exchange Server 2007
Applications
1 38 (10.50%) MS Excel
2 20 (5.52%) MS Office
3 2 (0.55%) MS PowerPoint
3 2 (0.55%) Spreadsheet
3 2 (0.55%) Adobe Creative Suite
Business Applications
1 1 (0.28%) assyst
1 1 (0.28%) Remedy ITSM
Cloud Services
1 11 (3.04%) Office 365
2 7 (1.93%) Microsoft Azure
3 2 (0.55%) Amazon AWS
3 2 (0.55%) Amazon EC2
3 2 (0.55%) Amazon S3
4 1 (0.28%) Google Analytics
4 1 (0.28%) SaaS
4 1 (0.28%) Google Apps
Communications & Networking
1 10 (2.76%) LAN
1 10 (2.76%) Firewall
2 9 (2.49%) WAN
3 5 (1.38%) TCP/IP
4 4 (1.10%) SAN
4 4 (1.10%) Internet
5 3 (0.83%) Wireless
5 3 (0.83%) VPN
6 2 (0.55%) DNS
6 2 (0.55%) SSL
6 2 (0.55%) VoIP
6 2 (0.55%) IPsec
6 2 (0.55%) DHCP
6 2 (0.55%) DMZ
7 1 (0.28%) SSH
7 1 (0.28%) Network Security
7 1 (0.28%) SMTP
7 1 (0.28%) Wi-Fi
Database & Business Intelligence
1 6 (1.66%) SQL Server
2 5 (1.38%) SQL Server 2008
3 2 (0.55%) SQL Server 2012
4 1 (0.28%) MySQL
Development Applications
1 1 (0.28%) MSI
1 1 (0.28%) JIRA
1 1 (0.28%) Yeoman
General
1 45 (12.43%) Retail
2 39 (10.77%) Finance
3 32 (8.84%) Banking
4 18 (4.97%) Law
5 16 (4.42%) Legal
6 8 (2.21%) Publishing
7 6 (1.66%) Manufacturing
8 5 (1.38%) Pharmaceutical
8 5 (1.38%) Retail Banking
9 4 (1.10%) Telecoms
10 3 (0.83%) Games
10 3 (0.83%) Aerospace
10 3 (0.83%) Advertising
11 2 (0.55%) Marketing
11 2 (0.55%) German Language
12 1 (0.28%) Private Banking
12 1 (0.28%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.55%) .NET
1 2 (0.55%) ASP.NET
1 2 (0.55%) XML
1 2 (0.55%) REST
2 1 (0.28%) Doctrine
2 1 (0.28%) SOAP
2 1 (0.28%) Web Services
Miscellaneous
1 26 (7.18%) Analytical Skills
2 18 (4.97%) EPoS
3 16 (4.42%) Performance Metrics
3 16 (4.42%) Data Centre
4 15 (4.14%) Management Information System
5 10 (2.76%) Mathematics
6 6 (1.66%) User Experience
7 5 (1.38%) Hedge funds
8 2 (0.55%) Statistics
8 2 (0.55%) Thin Client
8 2 (0.55%) Blackberry
8 2 (0.55%) Fat Client
8 2 (0.55%) FMCG
9 1 (0.28%) iPhone
9 1 (0.28%) Social Media
9 1 (0.28%) iPad
9 1 (0.28%) Handset
9 1 (0.28%) Computer Science
9 1 (0.28%) CMDB
Operating Systems
1 84 (23.20%) Windows
2 41 (11.33%) Windows 7
3 19 (5.25%) Windows Server 2008
4 13 (3.59%) Windows Server 2012
5 11 (3.04%) Windows 8
5 11 (3.04%) Windows XP
6 10 (2.76%) Linux
7 5 (1.38%) Windows Server 2003
8 4 (1.10%) UNIX
8 4 (1.10%) Mac OS
9 2 (0.55%) Mac OS X
9 2 (0.55%) Ubuntu
10 1 (0.28%) Android
10 1 (0.28%) OS/400
10 1 (0.28%) Solaris
10 1 (0.28%) Windows 2000 Server
Processes & Methodologies
1 286 (79.01%) ITIL
2 103 (28.45%) Service Delivery
3 83 (22.93%) Service Management
4 78 (21.55%) Problem Management
5 67 (18.51%) Incident Management
6 48 (13.26%) Change Management
7 43 (11.88%) Service Desk Management
7 43 (11.88%) Line Management
8 39 (10.77%) ITSM
9 37 (10.22%) Continuous Improvement
10 31 (8.56%) People Management
11 30 (8.29%) Mentoring
12 29 (8.01%) Root Cause Analysis
13 21 (5.80%) Change Control
14 20 (5.52%) Performance Management
14 20 (5.52%) Coaching
15 19 (5.25%) PRINCE2
16 12 (3.31%) Project Management
17 10 (2.76%) Workflow
17 10 (2.76%) Operations Management
Programming Languages
1 10 (2.76%) C
1 10 (2.76%) SQL
2 2 (0.55%) C#
Qualifications
1 62 (17.13%) ITIL Certification
2 14 (3.87%) Degree
3 12 (3.31%) Microsoft Certification
3 12 (3.31%) MCP
4 11 (3.04%) ITIL Foundation Certificate
5 10 (2.76%) CCNA
5 10 (2.76%) Cisco Certification
6 8 (2.21%) MCTS
6 8 (2.21%) A+ Certification
7 4 (1.10%) MCSE
8 2 (0.55%) MCSA
9 1 (0.28%) PRINCE2 Certification
9 1 (0.28%) SC Cleared
9 1 (0.28%) Security Cleared
Quality Assurance & Compliance
1 121 (33.43%) SLA
2 11 (3.04%) ISO/IEC 27001
3 3 (0.83%) ISO 9001
4 1 (0.28%) QA
System Software
1 24 (6.63%) Active Directory
2 12 (3.31%) VMware Infrastructure
3 7 (1.93%) XenApp
4 4 (1.10%) Terminal Services
5 3 (0.83%) Hyper-V
6 2 (0.55%) VMware ESX
6 2 (0.55%) vSphere
Systems Management
1 2 (0.55%) Tivoli
1 2 (0.55%) Tivoli Storage Manager
1 2 (0.55%) OpenSSO
2 1 (0.28%) ITRS Geneos
Vendors
1 95 (26.24%) Microsoft
2 24 (6.63%) Citrix
3 23 (6.35%) Cisco
4 20 (5.52%) VMware
5 10 (2.76%) Remedy
6 8 (2.21%) ServiceNow
7 7 (1.93%) Apple
8 6 (1.66%) Salesforce.com
8 6 (1.66%) Barracuda Networks
9 5 (1.38%) SolarWinds
10 4 (1.10%) NetApp
10 4 (1.10%) Websense
11 3 (0.83%) LANDesk
11 3 (0.83%) Computacenter
11 3 (0.83%) HP
11 3 (0.83%) Juniper
11 3 (0.83%) IBM
12 2 (0.55%) Progress
12 2 (0.55%) Adobe
12 2 (0.55%) Sun
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £28000.00 - £31000.00 per annum
Posted: 14 hours ago
South West London
First Point
Salary: £40000.00 - £48000.00 per annum
Posted: Yesterday
Cirencester, Gloucestershire
Oscar Associates (UK) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday
Kent
Coal IT Services
Salary: From £45,000 to £50,000 per annum + benefits
Posted: Yesterday
London
Information Technology Services
Salary: £40k - 50k per year + Benefits
Posted: 3 days ago
Stevenage, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 5 days ago
Hitchin, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 5 days ago
East London
Venturi
Salary: £40000.00 - £47000.00 per annum + benefits & bonus
Posted: 6 days ago
Kent
Coal IT Services
Salary: From £40,000 to £50,000 per annum + Bonus + Benefits
Posted: 6 days ago
East London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum + Bens
Posted: 6 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £40,000 per annum
Posted: 6 days ago
London
Harvey Nash plc
Salary: £45000 - £50000 per annum + bonus
Posted: 6 days ago