The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 714 690 768
Rank change year-on-year
-24 +78
Permanent jobs requiring a Service Desk Manager 158 164 113
As % of all permanent IT jobs located in England 0.15% 0.16% 0.10%
As % of the Job Titles category 0.16% 0.17% 0.11%
Number of salaries quoted 150 154 103
Average salary £40,000 £41,250 £40,000
Average salary % change year-on-year
-3.03% +3.12%
90% offered a salary of more than £31,500 £30,000 £32,500
10% offered a salary of more than £60,000 £52,500 £65,000
UK excluding London average salary £37,500 £37,500 £37,500
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 19 September 2014.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 50 £48,750 -2.50% 2
South East -15 37 £37,500 +7.14% 5
East of England -9 24 £42,500 +21.42% 1
Yorkshire -49 17 £36,000 -15.29% 2
South West - 15 £35,000 - 2
North West -18 8 £37,500 - 1
West Midlands -9 5 £40,000 -5.88% 1
East Midlands -11 1 £31,500 -33.68%
North East - 1 £32,500 -
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 234 (75.00%) ITIL
2 117 (37.50%) SLA
3 105 (33.65%) Windows
4 83 (26.60%) Service Management
5 80 (25.64%) ITIL Certification
6 76 (24.36%) Microsoft
7 75 (24.04%) Active Directory
8 72 (23.08%) Service Delivery
9 66 (21.15%) Finance
10 57 (18.27%) Incident Management
11 49 (15.71%) Problem Management
12 43 (13.78%) Windows 7
13 42 (13.46%) MS Excel
13 42 (13.46%) MS Office
14 28 (8.97%) Mentoring
15 26 (8.33%) Service Desk Management
15 26 (8.33%) Citrix
15 26 (8.33%) ITSM
16 25 (8.01%) MS Exchange
16 25 (8.01%) WAN
16 25 (8.01%) Line Management
17 24 (7.69%) Continuous Improvement
17 24 (7.69%) VMware
18 22 (7.05%) Analytical Skills
18 22 (7.05%) ServiceNow
19 21 (6.73%) Degree
19 21 (6.73%) VPN
20 19 (6.09%) Change Management
20 19 (6.09%) Blackberry
20 19 (6.09%) Project Management

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (8.01%) MS Exchange
2 10 (3.21%) Blackberry Enterprise Server
2 10 (3.21%) Exchange Server 2007
3 9 (2.88%) SharePoint
4 7 (2.24%) Lync
5 5 (1.60%) IIS
6 4 (1.28%) IBM Notes
6 4 (1.28%) Quickr
7 3 (0.96%) SharePoint 2010
8 2 (0.64%) Exchange Server 2010
9 1 (0.32%) CMS
Applications
1 42 (13.46%) MS Office
1 42 (13.46%) MS Excel
2 5 (1.60%) MS Visio
3 2 (0.64%) MS PowerPoint
4 1 (0.32%) Spreadsheet
4 1 (0.32%) MS Project
Business Applications
1 5 (1.60%) Dynamics CRM
2 2 (0.64%) Remedy ITSM
2 2 (0.64%) Advent Moxy
3 1 (0.32%) SAP BPC
3 1 (0.32%) Agresso
3 1 (0.32%) SAP SD
3 1 (0.32%) Oracle Applications
Cloud Services
1 2 (0.64%) Cloud Computing
2 1 (0.32%) SaaS
2 1 (0.32%) Google Apps
2 1 (0.32%) Office 365
Communications & Networking
1 25 (8.01%) WAN
2 21 (6.73%) VPN
3 18 (5.77%) LAN
4 9 (2.88%) VLAN
5 8 (2.56%) Firewall
6 7 (2.24%) DNS
6 7 (2.24%) TCP/IP
7 6 (1.92%) MPLS
7 6 (1.92%) Wireless
8 5 (1.60%) ISDN
9 4 (1.28%) Internet
9 4 (1.28%) Structured Cabling
10 3 (0.96%) Asterisk PBX
10 3 (0.96%) SMS
10 3 (0.96%) VoIP
10 3 (0.96%) WLAN
10 3 (0.96%) POP3
11 2 (0.64%) SMTP
11 2 (0.64%) DHCP
12 1 (0.32%) SSL
Database & Business Intelligence
1 9 (2.88%) SQL Server
2 3 (0.96%) MySQL
3 1 (0.32%) Data Warehouse
3 1 (0.32%) SAP BW
General
1 66 (21.15%) Finance
2 18 (5.77%) Legal
2 18 (5.77%) Retail
3 16 (5.13%) Law
4 13 (4.17%) Banking
5 11 (3.53%) Telecoms
6 6 (1.92%) Financial Institution
7 4 (1.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.32%) ODBC
1 1 (0.32%) X-Windows
1 1 (0.32%) Application Packaging
Miscellaneous
1 22 (7.05%) Analytical Skills
2 19 (6.09%) Blackberry
3 16 (5.13%) Management Information System
4 10 (3.21%) Statistics
5 9 (2.88%) iPhone
5 9 (2.88%) EPoS
6 8 (2.56%) User Experience
7 6 (1.92%) Hedge funds
8 4 (1.28%) Thin Client
8 4 (1.28%) Computer Science
8 4 (1.28%) Fat Client
9 3 (0.96%) IVR
10 2 (0.64%) iPad
10 2 (0.64%) IBM Mainframe
10 2 (0.64%) Video Conferencing
10 2 (0.64%) Client/Server
10 2 (0.64%) NHS
10 2 (0.64%) Mainframe
11 1 (0.32%) AS400
11 1 (0.32%) Data Extraction
Operating Systems
1 105 (33.65%) Windows
2 43 (13.78%) Windows 7
3 14 (4.49%) Windows Server 2008
4 12 (3.85%) Windows 8
5 11 (3.53%) Windows XP
6 7 (2.24%) Linux
7 6 (1.92%) Windows Server 2003
7 6 (1.92%) Windows Server 2012
8 4 (1.28%) UNIX
9 3 (0.96%) Android
10 1 (0.32%) Mac OS
10 1 (0.32%) Mac OS X
Processes & Methodologies
1 234 (75.00%) ITIL
2 83 (26.60%) Service Management
3 72 (23.08%) Service Delivery
4 57 (18.27%) Incident Management
5 49 (15.71%) Problem Management
6 28 (8.97%) Mentoring
7 26 (8.33%) Service Desk Management
7 26 (8.33%) ITSM
8 25 (8.01%) Line Management
9 24 (7.69%) Continuous Improvement
10 19 (6.09%) Change Management
10 19 (6.09%) Project Management
11 18 (5.77%) Supplier Management
12 16 (5.13%) Release Management
12 16 (5.13%) People Management
13 13 (4.17%) Coaching
13 13 (4.17%) Time Management
14 11 (3.53%) Disaster Recovery
15 10 (3.21%) CRM
15 10 (3.21%) ITIL V3
Programming Languages
1 18 (5.77%) SQL
Qualifications
1 80 (25.64%) ITIL Certification
2 21 (6.73%) Degree
3 18 (5.77%) Microsoft Certification
4 13 (4.17%) MCSE
5 10 (3.21%) MCITP
6 5 (1.60%) MCP
6 5 (1.60%) MCSA
7 3 (0.96%) ITIL Foundation Certificate
8 2 (0.64%) Security Cleared
8 2 (0.64%) PRINCE2 Certification
9 1 (0.32%) ISEB
9 1 (0.32%) MBA
9 1 (0.32%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 117 (37.50%) SLA
2 8 (2.56%) ISO/IEC 27001
3 5 (1.60%) COBIT
4 3 (0.96%) ISO 9001
5 2 (0.64%) QA
6 1 (0.32%) Sarbanes-Oxley
System Software
1 75 (24.04%) Active Directory
2 5 (1.60%) Terminal Services
2 5 (1.60%) VMware Infrastructure
3 3 (0.96%) XenApp
4 2 (0.64%) XenDesktop
4 2 (0.64%) vSphere
4 2 (0.64%) VMware ESX
4 2 (0.64%) Microsoft App-V
4 2 (0.64%) Citrix Presentation Server
5 1 (0.32%) Hyper-V
Systems Management
1 6 (1.92%) SCCM
2 4 (1.28%) Backup Exec
3 3 (0.96%) Cisco UCCX
4 2 (0.64%) SCOM
Vendors
1 76 (24.36%) Microsoft
2 26 (8.33%) Citrix
3 24 (7.69%) VMware
4 22 (7.05%) ServiceNow
5 17 (5.45%) Remedy
6 11 (3.53%) Cisco
7 7 (2.24%) McAfee
8 6 (1.92%) IBM
9 5 (1.60%) HP
10 4 (1.28%) Lotus
10 4 (1.28%) CheckPoint
11 3 (0.96%) Apple
11 3 (0.96%) Dell
11 3 (0.96%) Sun
11 3 (0.96%) Reuters
11 3 (0.96%) Bloomberg
11 3 (0.96%) LANDesk
11 3 (0.96%) Pega
12 2 (0.64%) Novell
12 2 (0.64%) Advent
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 15 hours ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £38000 per annum
Posted: 15 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Unspecified
Posted: 16 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: 18 hours ago
Abingdon, Oxfordshire
RM Education
Salary: £35k - £45k per annum + 5% Bonus
Posted: 2 days ago
Abingdon, Oxfordshire
RM Education
Salary: £35000 - £45000 per annum + 5% bonus
Posted: 2 days ago
Burnley, Lancashire
NES Global Talent
Salary: £35000 to £45000 per annum
Posted: 2 days ago
London
Esum
Salary: From £65,000 to £75,000 per annum + Bonus + Bens
Posted: 3 days ago
Central London / West End
Ampersand Consulting
Salary: £45000 - £50000 per annum + Bonus + Benefits
Posted: 3 days ago
Witney, Oxfordshire
Corriculo
Salary: Up to £37,600 per annum including on-call + Benefits
Posted: 4 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £30,000 to £40,000 per annum
Posted: 9 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 9 days ago
Reading
Hays IT - Uk Posting account
Salary: £38000.00 - £45000.00 per annum
Posted: 23 days ago