The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 651 710 786
Rank change year-on-year
+59 +76
Permanent jobs requiring a Service Desk Manager 204 153 77
As % of all permanent IT jobs located in England 0.20% 0.15% 0.075%
As % of the Job Titles category 0.21% 0.16% 0.079%
Number of salaries quoted 186 136 69
Average salary £42,000 £45,000 £45,000
Average salary % change year-on-year
-6.66% -
90% offered a salary of more than £34,000 £32,837 £33,000
10% offered a salary of more than £55,000 £57,500 £59,000
UK excluding London average salary £40,000 £40,000 £40,000
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95146 98530 96981
As % of all permanent IT jobs located in England 94.82% 94.55% 94.84%
Number of salaries quoted 78725 80421 81983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 27 March 2015.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +58 86 £50,000 - 6
South East 0 48 £42,000 +1.20% 2
Yorkshire +13 22 £34,750 -0.71% 1
East of England +8 13 £42,500 -2.85% 2
South West -12 12 £36,000 - 4
North West +9 11 £38,500 +4.76% 3
West Midlands -22 8 £34,000 -8.10%
East Midlands +23 5 £45,000 +28.57%
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 310 (80.73%) ITIL
2 155 (40.36%) SLA
3 138 (35.94%) Service Delivery
4 115 (29.95%) Windows
5 107 (27.86%) ITIL Certification
6 93 (24.22%) Service Management
7 71 (18.49%) Microsoft
8 67 (17.45%) MS Office
9 66 (17.19%) Incident Management
10 65 (16.93%) MS Excel
11 54 (14.06%) Problem Management
12 53 (13.80%) Line Management
13 47 (12.24%) Active Directory
14 46 (11.98%) Service Desk Management
15 43 (11.20%) Finance
16 42 (10.94%) Retail
17 41 (10.68%) Continuous Improvement
17 41 (10.68%) ITSM
18 39 (10.16%) Degree
18 39 (10.16%) Analytical Skills
19 38 (9.90%) Coaching
19 38 (9.90%) Windows 7
19 38 (9.90%) Change Management
20 37 (9.64%) Law
20 37 (9.64%) Legal
21 36 (9.38%) Mentoring
22 33 (8.59%) People Management
23 25 (6.51%) VMware
24 24 (6.25%) Performance Management
25 23 (5.99%) Banking

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (5.73%) MS Exchange
2 13 (3.39%) WorkSite
3 12 (3.13%) SharePoint
4 6 (1.56%) Exchange Server 2010
5 5 (1.30%) IIS
5 5 (1.30%) Lync
6 4 (1.04%) Blackberry Enterprise Server
7 1 (0.26%) CMS
7 1 (0.26%) Exchange Server 2013
7 1 (0.26%) Exchange Server 2007
7 1 (0.26%) Drupal
Applications
1 67 (17.45%) MS Office
2 65 (16.93%) MS Excel
3 9 (2.34%) MS PowerPoint
4 7 (1.82%) MS Visio
5 2 (0.52%) Spreadsheet
5 2 (0.52%) Adobe Creative Suite
5 2 (0.52%) MS Project
Business Applications
1 6 (1.56%) Dynamics CRM
2 4 (1.04%) Remedy ITSM
3 2 (0.52%) SAP BPC
4 1 (0.26%) Advent Moxy
4 1 (0.26%) SAP SD
4 1 (0.26%) SAP Oil and Gas
4 1 (0.26%) assyst
Cloud Services
1 7 (1.82%) Office 365
2 3 (0.78%) Microsoft Azure
3 1 (0.26%) SaaS
3 1 (0.26%) Cloud Computing
Communications & Networking
1 18 (4.69%) Firewall
2 11 (2.86%) VPN
3 9 (2.34%) Internet
3 9 (2.34%) TCP/IP
4 7 (1.82%) MPLS
4 7 (1.82%) VLAN
5 6 (1.56%) SAN
5 6 (1.56%) LAN
6 5 (1.30%) ISDN
6 5 (1.30%) Intranet
6 5 (1.30%) Extranet
7 4 (1.04%) NAS
8 3 (0.78%) Structured Cabling
8 3 (0.78%) WAN
9 2 (0.52%) VoIP
9 2 (0.52%) DNS
10 1 (0.26%) DECT
10 1 (0.26%) SMTP
10 1 (0.26%) DHCP
10 1 (0.26%) Ethernet
Database & Business Intelligence
1 7 (1.82%) SQL Server
2 2 (0.52%) SAP BW
2 2 (0.52%) SQL Server 2008
General
1 43 (11.20%) Finance
2 42 (10.94%) Retail
3 37 (9.64%) Law
3 37 (9.64%) Legal
4 23 (5.99%) Banking
5 13 (3.39%) Telecoms
6 11 (2.86%) Marketing
7 7 (1.82%) Publishing
8 6 (1.56%) Front Office
9 5 (1.30%) Investment Banking
10 4 (1.04%) Advertising
10 4 (1.04%) French Language
10 4 (1.04%) German Language
10 4 (1.04%) Spanish Language
11 3 (0.78%) Back Office
11 3 (0.78%) Manufacturing
12 1 (0.26%) Aerospace
12 1 (0.26%) Electronics
12 1 (0.26%) Financial Institution
Libraries, Frameworks & Software Standards
1 7 (1.82%) Doctrine
2 1 (0.26%) Application Packaging
Miscellaneous
1 39 (10.16%) Analytical Skills
2 21 (5.47%) Statistics
3 20 (5.21%) Blackberry
4 18 (4.69%) User Experience
5 15 (3.91%) Hedge funds
6 14 (3.65%) EPoS
7 12 (3.13%) Performance Metrics
8 10 (2.60%) Management Information System
9 6 (1.56%) FMCG
10 4 (1.04%) Equities
10 4 (1.04%) Foreign Exchange (FX)
11 3 (0.78%) PDA
12 1 (0.26%) Derivative
12 1 (0.26%) NHS
12 1 (0.26%) Client/Server
12 1 (0.26%) PMI
12 1 (0.26%) iPhone
12 1 (0.26%) Social Media
12 1 (0.26%) DTV
12 1 (0.26%) Computer Science
Operating Systems
1 115 (29.95%) Windows
2 38 (9.90%) Windows 7
3 16 (4.17%) Windows Server 2008
4 11 (2.86%) Windows XP
5 8 (2.08%) Windows Server 2003
6 6 (1.56%) Linux
7 4 (1.04%) Windows Server 2012
8 3 (0.78%) UNIX
8 3 (0.78%) Windows 8
8 3 (0.78%) Windows 2000 Server
8 3 (0.78%) Mac OS
9 2 (0.52%) Mac OS X
10 1 (0.26%) Windows 2000
10 1 (0.26%) Windows Vista
10 1 (0.26%) Android
Processes & Methodologies
1 310 (80.73%) ITIL
2 138 (35.94%) Service Delivery
3 93 (24.22%) Service Management
4 66 (17.19%) Incident Management
5 54 (14.06%) Problem Management
6 53 (13.80%) Line Management
7 46 (11.98%) Service Desk Management
8 41 (10.68%) Continuous Improvement
8 41 (10.68%) ITSM
9 38 (9.90%) Change Management
9 38 (9.90%) Coaching
10 36 (9.38%) Mentoring
11 33 (8.59%) People Management
12 24 (6.25%) Performance Management
13 21 (5.47%) Root Cause Analysis
14 19 (4.95%) ITIL V3
15 17 (4.43%) Time Management
16 16 (4.17%) CRM
16 16 (4.17%) E-Commerce
16 16 (4.17%) Workflow
Programming Languages
1 19 (4.95%) SQL
2 5 (1.30%) C
Qualifications
1 107 (27.86%) ITIL Certification
2 39 (10.16%) Degree
3 15 (3.91%) MCP
4 8 (2.08%) Microsoft Certification
5 7 (1.82%) MCSE
6 6 (1.56%) CCNA
6 6 (1.56%) Cisco Certification
6 6 (1.56%) ITIL Foundation Certificate
7 5 (1.30%) MCITP
8 4 (1.04%) Security Cleared
9 3 (0.78%) SC Cleared
9 3 (0.78%) MCSA
9 3 (0.78%) PRINCE2 Certification
10 1 (0.26%) PMI Certification
10 1 (0.26%) ISEB
10 1 (0.26%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 155 (40.36%) SLA
2 5 (1.30%) ISO/IEC 27001
3 2 (0.52%) QA
3 2 (0.52%) Sarbanes-Oxley
System Software
1 47 (12.24%) Active Directory
2 9 (2.34%) VMware Infrastructure
3 5 (1.30%) Hyper-V
3 5 (1.30%) Terminal Services
4 3 (0.78%) XenServer
Systems Management
1 4 (1.04%) ITRS Geneos
2 1 (0.26%) Tivoli
2 1 (0.26%) Tivoli Storage Manager
2 1 (0.26%) SCCM
2 1 (0.26%) SCOM
Vendors
1 71 (18.49%) Microsoft
2 25 (6.51%) VMware
3 19 (4.95%) Citrix
4 9 (2.34%) Cisco
4 9 (2.34%) McAfee
4 9 (2.34%) ServiceNow
5 7 (1.82%) Remedy
6 5 (1.30%) Avaya
6 5 (1.30%) SolarWinds
6 5 (1.30%) SAP
7 4 (1.04%) Apple
8 3 (0.78%) Interwoven
8 3 (0.78%) Sun
8 3 (0.78%) HP
8 3 (0.78%) Dell
8 3 (0.78%) Meraki
8 3 (0.78%) Wyse
9 2 (0.52%) Speakerbus
9 2 (0.52%) LANDesk
9 2 (0.52%) EMC
Bournemouth, Dorset
Vertical IT
Salary: £50000 - £60000 per annum + benefits
Posted: 6 hours ago
St. Albans
Hays IT - Uk Posting account
Salary: £30000.00 per annum + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 per annum + Benefits
Posted: 2 days ago
Bristol
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 4 days ago
Sheffield
Capita - ITIN
Salary: £35000.00 - £40000.00 per annum
Posted: 4 days ago
Newbury, Berkshire
Imperative People
Salary: £45000.00 - £50000.00 per annum + full bens
Posted: 4 days ago
London
Etech Partners
Salary: To £55,000 + Bens
Posted: 6 days ago
London, United Kingdom
Teach First
Salary: £0 - £50,000 per year
Posted: 7 days ago
Poole
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum + Benefits
Posted: 7 days ago
Greenford
Networx Recruitment
Salary: £41,000 + Benefits
Posted: 8 days ago
London
NFP Group Ltd
Salary: £45000 - £55000 per annum
Posted: 11 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £45000 - £48000 per annum
Posted: 16 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 22 days ago
Ipswich
Interquest - ITQ Financial - Tunbridge Wells
Salary: £30000 - £43000 per annum
Posted: 23 days ago