The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 651 740 806
Rank change year-on-year
+89 +66
Permanent jobs requiring a Service Desk Manager 200 123 55
As % of all permanent IT jobs located in England 0.20% 0.12% 0.054%
As % of the Job Titles category 0.21% 0.13% 0.057%
Number of salaries quoted 176 107 49
Average salary £42,000 £45,000 £42,500
Average salary % change year-on-year
-6.66% +5.88%
90% offered a salary of more than £34,000 £32,588 £35,000
10% offered a salary of more than £55,000 £57,500 £57,500
UK excluding London average salary £40,000 £40,000 £40,000
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94349 93880 96743
As % of all permanent IT jobs located in England 94.84% 94.44% 94.96%
Number of salaries quoted 78390 76321 82592
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 3 March 2015.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 76 £50,000 - 1
South East -6 49 £42,000 +5.00% 3
Yorkshire +18 28 £32,500 -7.14% 2
East of England -2 11 £42,500 -5.55% 1
North West -11 11 £38,500 +6.94% 3
East Midlands - 11 £45,000 -
South West -13 9 £36,500 - 4
West Midlands -20 8 £35,000 -35.18%
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 3 March 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 293 (78.55%) ITIL
2 156 (41.82%) SLA
3 125 (33.51%) Service Delivery
4 112 (30.03%) Windows
5 100 (26.81%) ITIL Certification
6 91 (24.40%) Service Management
7 74 (19.84%) Microsoft
8 66 (17.69%) MS Excel
9 64 (17.16%) MS Office
10 56 (15.01%) Incident Management
11 52 (13.94%) Finance
12 51 (13.67%) Line Management
13 50 (13.40%) Active Directory
14 47 (12.60%) Problem Management
15 45 (12.06%) Retail
16 43 (11.53%) Service Desk Management
17 42 (11.26%) Degree
18 41 (10.99%) ITSM
19 38 (10.19%) Analytical Skills
19 38 (10.19%) Coaching
20 34 (9.12%) Mentoring
20 34 (9.12%) Continuous Improvement
21 32 (8.58%) Change Management
22 31 (8.31%) Windows 7
23 30 (8.04%) Law
23 30 (8.04%) Legal
23 30 (8.04%) People Management
24 29 (7.77%) VMware
24 29 (7.77%) Blackberry
25 28 (7.51%) SQL

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 3 March 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (6.43%) MS Exchange
2 16 (4.29%) SharePoint
3 10 (2.68%) WorkSite
4 9 (2.41%) IIS
5 6 (1.61%) Exchange Server 2010
6 5 (1.34%) Lync
7 4 (1.07%) Blackberry Enterprise Server
8 2 (0.54%) Exchange Server 2013
8 2 (0.54%) Exchange Server 2007
9 1 (0.27%) CMS
Applications
1 66 (17.69%) MS Excel
2 64 (17.16%) MS Office
3 9 (2.41%) MS Visio
4 7 (1.88%) MS PowerPoint
5 2 (0.54%) MS Project
Business Applications
1 10 (2.68%) Dynamics CRM
2 4 (1.07%) Remedy ITSM
3 3 (0.80%) Advent Moxy
4 2 (0.54%) SAP BPC
5 1 (0.27%) SAP SD
5 1 (0.27%) SAP Oil and Gas
Cloud Services
1 7 (1.88%) Office 365
2 3 (0.80%) Cloud Computing
2 3 (0.80%) Microsoft Azure
Communications & Networking
1 24 (6.43%) Firewall
2 18 (4.83%) VPN
3 12 (3.22%) VLAN
4 11 (2.95%) TCP/IP
4 11 (2.95%) MPLS
5 9 (2.41%) ISDN
6 8 (2.14%) Internet
7 5 (1.34%) Extranet
7 5 (1.34%) DNS
7 5 (1.34%) SAN
7 5 (1.34%) Intranet
7 5 (1.34%) LAN
7 5 (1.34%) WAN
7 5 (1.34%) NAS
8 4 (1.07%) Structured Cabling
8 4 (1.07%) Wireless
9 3 (0.80%) VoIP
10 2 (0.54%) DECT
10 2 (0.54%) SMTP
10 2 (0.54%) DHCP
Database & Business Intelligence
1 10 (2.68%) SQL Server
2 2 (0.54%) SAP BW
3 1 (0.27%) SQL Server 2008
General
1 52 (13.94%) Finance
2 45 (12.06%) Retail
3 30 (8.04%) Law
3 30 (8.04%) Legal
4 20 (5.36%) Banking
5 12 (3.22%) Telecoms
6 9 (2.41%) Marketing
7 6 (1.61%) Front Office
8 5 (1.34%) Financial Institution
8 5 (1.34%) Investment Banking
9 4 (1.07%) French Language
9 4 (1.07%) German Language
9 4 (1.07%) Spanish Language
10 3 (0.80%) Back Office
11 2 (0.54%) Manufacturing
11 2 (0.54%) Advertising
11 2 (0.54%) Publishing
12 1 (0.27%) Electronics
Libraries, Frameworks & Software Standards
1 6 (1.61%) Doctrine
2 1 (0.27%) Application Packaging
Miscellaneous
1 38 (10.19%) Analytical Skills
2 29 (7.77%) Blackberry
3 20 (5.36%) Statistics
4 18 (4.83%) EPoS
5 17 (4.56%) User Experience
6 15 (4.02%) Hedge funds
7 13 (3.49%) Management Information System
8 12 (3.22%) Performance Metrics
9 5 (1.34%) FMCG
9 5 (1.34%) iPhone
10 4 (1.07%) Equities
10 4 (1.07%) Foreign Exchange (FX)
11 3 (0.80%) PDA
11 3 (0.80%) Client/Server
12 2 (0.54%) Computer Science
12 2 (0.54%) Life Science
13 1 (0.27%) CMDB
13 1 (0.27%) Fat Client
13 1 (0.27%) Data Extraction
13 1 (0.27%) iPad
Operating Systems
1 112 (30.03%) Windows
2 31 (8.31%) Windows 7
3 16 (4.29%) Windows Server 2008
4 9 (2.41%) Windows XP
5 8 (2.14%) Windows Server 2003
6 4 (1.07%) Windows Server 2012
7 3 (0.80%) Android
8 2 (0.54%) UNIX
8 2 (0.54%) Windows 2000 Server
8 2 (0.54%) Windows Vista
9 1 (0.27%) Linux
9 1 (0.27%) Windows 2000
9 1 (0.27%) Windows 8
Processes & Methodologies
1 293 (78.55%) ITIL
2 125 (33.51%) Service Delivery
3 91 (24.40%) Service Management
4 56 (15.01%) Incident Management
5 51 (13.67%) Line Management
6 47 (12.60%) Problem Management
7 43 (11.53%) Service Desk Management
8 41 (10.99%) ITSM
9 38 (10.19%) Coaching
10 34 (9.12%) Mentoring
10 34 (9.12%) Continuous Improvement
11 32 (8.58%) Change Management
12 30 (8.04%) People Management
13 23 (6.17%) Performance Management
14 21 (5.63%) CRM
15 19 (5.09%) ITIL V3
16 18 (4.83%) Root Cause Analysis
17 15 (4.02%) Time Management
17 15 (4.02%) E-Commerce
17 15 (4.02%) Workflow
Programming Languages
1 28 (7.51%) SQL
2 5 (1.34%) C
Qualifications
1 100 (26.81%) ITIL Certification
2 42 (11.26%) Degree
3 18 (4.83%) MCP
4 8 (2.14%) Microsoft Certification
5 7 (1.88%) MCSE
6 6 (1.61%) CCNA
6 6 (1.61%) Cisco Certification
6 6 (1.61%) ITIL Foundation Certificate
7 5 (1.34%) Security Cleared
7 5 (1.34%) VCP4
7 5 (1.34%) MCITP
8 4 (1.07%) SC Cleared
9 3 (0.80%) MCSA
9 3 (0.80%) PRINCE2 Certification
10 1 (0.27%) PMI Certification
10 1 (0.27%) ISEB
10 1 (0.27%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 156 (41.82%) SLA
2 3 (0.80%) ISO/IEC 27001
3 2 (0.54%) QA
3 2 (0.54%) Sarbanes-Oxley
System Software
1 50 (13.40%) Active Directory
2 9 (2.41%) Terminal Services
2 9 (2.41%) VMware Infrastructure
3 5 (1.34%) Hyper-V
4 3 (0.80%) XenServer
Systems Management
1 3 (0.80%) ITRS Geneos
2 1 (0.27%) SCCM
2 1 (0.27%) SCOM
Vendors
1 74 (19.84%) Microsoft
2 29 (7.77%) VMware
3 19 (5.09%) Citrix
4 14 (3.75%) McAfee
5 11 (2.95%) Cisco
6 8 (2.14%) ServiceNow
7 7 (1.88%) Avaya
8 6 (1.61%) Remedy
9 5 (1.34%) SAP
10 4 (1.07%) Reuters
10 4 (1.07%) Bloomberg
10 4 (1.07%) SolarWinds
11 3 (0.80%) Wyse
11 3 (0.80%) Meraki
11 3 (0.80%) Advent
11 3 (0.80%) NYFIX
11 3 (0.80%) Sun
11 3 (0.80%) HP
11 3 (0.80%) Dell
12 2 (0.54%) EMC
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £35,000 per annum + benefits
Posted: 22 hours ago
York, Yorkshire
Capita
Posted: 2 days ago
London
Information Technology Services
Salary: £55k - 65k per year + Benefits
Posted: 3 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 4 days ago
Gloucestershire
People Source
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Peterborough, Cambridgeshire
Harvey Nash plc
Salary: £35000 - £45000 per annum + bonus
Posted: 5 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £38000.00 - £40000.00 per annum
Posted: 6 days ago
Maidstone, Kent
Nakama
Salary: Competitive salary
Posted: 6 days ago
Reading
Progressive Recruitment
Salary: competitive
Posted: 6 days ago
High Wycombe, Buckinghamshire
Allied Worldwide
Posted: 7 days ago
York
Capita - ITIN
Salary: £32000 - £37500.00 per annum
Posted: 7 days ago
Bristol
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 25 days ago
Manchester
Greywood Associates Limited
Salary: £29000 - £30000 per annum + bens
Posted: 26 days ago
Manchester
Computer Futures
Salary: £42000 - £59000 per annum + competitive
Posted: 27 days ago