The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 662 733 828
Rank change year-on-year
+71 +95
Permanent jobs requiring a Service Desk Manager 190 113 47
As % of all permanent IT jobs located in England 0.19% 0.12% 0.046%
As % of the Job Titles category 0.20% 0.12% 0.048%
Number of salaries quoted 161 97 41
Average salary £40,000 £43,750 £42,500
Average salary % change year-on-year
-8.57% +2.94%
90% offered a salary of more than £32,400 £32,625 £35,000
10% offered a salary of more than £55,000 £54,300 £62,000
UK excluding London average salary £37,500 £40,000 £41,000
% change year-on-year
-6.25% -2.43%
Service Desk Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93674 90433 98244
As % of all permanent IT jobs located in England 94.80% 94.55% 95.13%
Number of salaries quoted 78627 73802 84913
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in England

Service Desk Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the England region.

Service Desk Manager Salary Trend in England

Service Desk Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the England region over the 3 months to 30 January 2015.

Service Desk Manager Salary Histogram in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 71 £50,000 +11.11% 7
Yorkshire +20 33 £32,500 -3.70% 3
South East -27 32 £40,750 -2.97% 3
North West -4 14 £37,250 +3.47% 2
East Midlands - 14 £45,000 - 2
South West -1 12 £37,000 - 3
West Midlands -8 9 £33,500 -37.96% 2
East of England -19 7 £42,500 -5.55% 1
Service Desk Manager
UK

Service Desk Manager
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 266 (75.14%) ITIL
2 150 (42.37%) SLA
3 108 (30.51%) Windows
4 101 (28.53%) Service Delivery
5 92 (25.99%) ITIL Certification
6 88 (24.86%) Service Management
7 72 (20.34%) Microsoft
8 59 (16.67%) Finance
9 55 (15.54%) MS Excel
10 50 (14.12%) MS Office
11 49 (13.84%) Problem Management
12 48 (13.56%) Line Management
13 47 (13.28%) Active Directory
14 44 (12.43%) Degree
15 42 (11.86%) Incident Management
15 42 (11.86%) Analytical Skills
16 41 (11.58%) Retail
17 39 (11.02%) Service Desk Management
17 39 (11.02%) ITSM
18 35 (9.89%) Mentoring
18 35 (9.89%) Coaching
19 32 (9.04%) VMware
20 30 (8.47%) SQL
21 28 (7.91%) Continuous Improvement
22 27 (7.63%) Blackberry
23 26 (7.34%) Change Management
24 25 (7.06%) Windows 7
25 24 (6.78%) CRM
26 23 (6.50%) Firewall
26 23 (6.50%) Performance Management

Service Desk Manager
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (6.21%) MS Exchange
2 18 (5.08%) SharePoint
3 11 (3.11%) IIS
4 7 (1.98%) WorkSite
5 5 (1.41%) Lync
5 5 (1.41%) Exchange Server 2010
6 3 (0.85%) Blackberry Enterprise Server
6 3 (0.85%) Exchange Server 2007
7 2 (0.56%) Exchange Server 2013
8 1 (0.28%) CMS
Applications
1 55 (15.54%) MS Excel
2 50 (14.12%) MS Office
3 9 (2.54%) MS Visio
4 3 (0.85%) MS PowerPoint
5 2 (0.56%) MS Project
Business Applications
1 12 (3.39%) Dynamics CRM
2 4 (1.13%) Remedy ITSM
3 3 (0.85%) Advent Moxy
3 3 (0.85%) SAP BPC
4 2 (0.56%) SAP SD
5 1 (0.28%) Oracle Applications
5 1 (0.28%) SAP Oil and Gas
Cloud Services
1 7 (1.98%) Office 365
2 3 (0.85%) Cloud Computing
3 2 (0.56%) Microsoft Azure
4 1 (0.28%) SaaS
Communications & Networking
1 23 (6.50%) Firewall
2 20 (5.65%) VPN
3 14 (3.95%) VLAN
4 13 (3.67%) MPLS
5 11 (3.11%) ISDN
6 10 (2.82%) TCP/IP
7 9 (2.54%) Internet
8 6 (1.69%) DNS
9 5 (1.41%) Extranet
9 5 (1.41%) Intranet
10 4 (1.13%) NAS
10 4 (1.13%) Structured Cabling
10 4 (1.13%) LAN
10 4 (1.13%) WAN
10 4 (1.13%) Wireless
11 3 (0.85%) VoIP
11 3 (0.85%) SMTP
12 2 (0.56%) iSCSI
12 2 (0.56%) DHCP
12 2 (0.56%) Ethernet
Database & Business Intelligence
1 12 (3.39%) SQL Server
2 3 (0.85%) SAP BW
3 1 (0.28%) MySQL
3 1 (0.28%) Data Warehouse
3 1 (0.28%) SQL Server 2008
General
1 59 (16.67%) Finance
2 41 (11.58%) Retail
3 22 (6.21%) Law
3 22 (6.21%) Legal
4 17 (4.80%) Banking
5 12 (3.39%) Telecoms
6 9 (2.54%) Marketing
7 6 (1.69%) Financial Institution
8 5 (1.41%) Investment Banking
9 4 (1.13%) Front Office
10 3 (0.85%) Back Office
11 2 (0.56%) Manufacturing
12 1 (0.28%) Advertising
12 1 (0.28%) Publishing
12 1 (0.28%) Electronics
12 1 (0.28%) French Language
12 1 (0.28%) German Language
12 1 (0.28%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (1.13%) Doctrine
2 1 (0.28%) ODBC
Miscellaneous
1 42 (11.86%) Analytical Skills
2 27 (7.63%) Blackberry
3 19 (5.37%) Statistics
4 18 (5.08%) EPoS
5 16 (4.52%) Management Information System
6 15 (4.24%) User Experience
7 14 (3.95%) Hedge funds
8 11 (3.11%) Performance Metrics
9 5 (1.41%) iPhone
10 4 (1.13%) FMCG
10 4 (1.13%) Foreign Exchange (FX)
10 4 (1.13%) Equities
11 3 (0.85%) Client/Server
11 3 (0.85%) Computer Science
11 3 (0.85%) PDA
12 2 (0.56%) Life Science
12 2 (0.56%) Data Extraction
13 1 (0.28%) DTV
13 1 (0.28%) Thin Client
13 1 (0.28%) PMI
Operating Systems
1 108 (30.51%) Windows
2 25 (7.06%) Windows 7
3 16 (4.52%) Windows Server 2008
4 11 (3.11%) Windows XP
5 7 (1.98%) Windows Server 2003
6 4 (1.13%) Windows Server 2012
7 3 (0.85%) Linux
7 3 (0.85%) Android
8 2 (0.56%) Windows Vista
8 2 (0.56%) Windows 2000 Server
8 2 (0.56%) UNIX
9 1 (0.28%) Windows 2000
9 1 (0.28%) Windows 8
Processes & Methodologies
1 266 (75.14%) ITIL
2 101 (28.53%) Service Delivery
3 88 (24.86%) Service Management
4 49 (13.84%) Problem Management
5 48 (13.56%) Line Management
6 42 (11.86%) Incident Management
7 39 (11.02%) Service Desk Management
7 39 (11.02%) ITSM
8 35 (9.89%) Mentoring
8 35 (9.89%) Coaching
9 28 (7.91%) Continuous Improvement
10 26 (7.34%) Change Management
11 24 (6.78%) CRM
12 23 (6.50%) Performance Management
13 22 (6.21%) People Management
14 18 (5.08%) ITIL V3
15 17 (4.80%) Workflow
16 15 (4.24%) Configuration Management
16 15 (4.24%) Time Management
16 15 (4.24%) Software Deployment
Programming Languages
1 30 (8.47%) SQL
2 5 (1.41%) C
Qualifications
1 92 (25.99%) ITIL Certification
2 44 (12.43%) Degree
3 19 (5.37%) MCP
4 8 (2.26%) Microsoft Certification
5 7 (1.98%) MCSE
5 7 (1.98%) ITIL Foundation Certificate
6 5 (1.41%) Cisco Certification
6 5 (1.41%) CCNA
6 5 (1.41%) Security Cleared
6 5 (1.41%) MCITP
7 4 (1.13%) SC Cleared
8 3 (0.85%) PRINCE2 Certification
8 3 (0.85%) MCSA
9 1 (0.28%) ISEB
9 1 (0.28%) PMI Certification
9 1 (0.28%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 150 (42.37%) SLA
2 4 (1.13%) ISO/IEC 27001
3 3 (0.85%) QA
4 2 (0.56%) Sarbanes-Oxley
System Software
1 47 (13.28%) Active Directory
2 11 (3.11%) Terminal Services
3 7 (1.98%) VMware Infrastructure
4 4 (1.13%) Hyper-V
5 2 (0.56%) XenServer
Vendors
1 72 (20.34%) Microsoft
2 32 (9.04%) VMware
3 18 (5.08%) Citrix
4 14 (3.95%) McAfee
5 7 (1.98%) Avaya
5 7 (1.98%) SAP
6 6 (1.69%) ServiceNow
6 6 (1.69%) Cisco
6 6 (1.69%) Remedy
7 4 (1.13%) HP
7 4 (1.13%) Reuters
7 4 (1.13%) Bloomberg
8 3 (0.85%) NYFIX
8 3 (0.85%) Sun
8 3 (0.85%) Advent
8 3 (0.85%) LANDesk
9 2 (0.56%) Speakerbus
9 2 (0.56%) Meraki
9 2 (0.56%) Dell
9 2 (0.56%) Wyse
Nottingham, Nottinghamshire
Candidate Source
Salary: From £35,000 to £45,000 per annum
Posted: 21 hours ago
London
Harvey Nash plc
Salary: £35000 - £40000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £28000 - £35000 per annum + PENSION + BENS
Posted: 2 days ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £30000 - £35000 per annum
Posted: 3 days ago
West London
Burns Sheehan
Salary: £55000 - £60000 per annum + Bonus + Benefits
Posted: 3 days ago
London
Etech Partners
Salary: From £50,000 to £55,000 per annum To £55K + Bens
Posted: 3 days ago
Gloucestershire
People Source
Salary: £40000 - £45000 per annum
Posted: 3 days ago
Bristol
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 4 days ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £29000 - £30000 per annum + bens
Posted: 4 days ago
Abingdon, Oxfordshire
PMC retail
Salary: Competitive Basic + Pension + Healthcare
Posted: 4 days ago
Salford, Lancashire
Oscar Associates (UK) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 4 days ago
Leicester
Hays IT - Uk Posting account
Salary: £170.00 - £180.00 per annum
Posted: 5 days ago
London
Harvey Nash plc
Salary: £45000 - £50000 per annum
Posted: 5 days ago
Harrogate, North Yorkshire
Spring Technology
Salary: £40000.00 - £45000.00 per annum
Posted: 5 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 5 days ago
Worcester Park, Surrey
Think IT Recruitment
Salary: £32000.00 - £37000.00 per annum + Benefits
Posted: 6 days ago
London
Certes Computing Ltd
Salary: £35944 - £3650744944 per annum + benefits + anual leave
Posted: 6 days ago
Reading
Progressive Recruitment
Salary: competitive
Posted: 12 days ago
Warwickshire
Venn Group - UK
Salary: 52000-57000 Per Annum + benefits
Posted: 18 days ago
Fareham, Hampshire
Vohkus
Salary: Up to £55,000 per annum depending on experience + benefits
Posted: 20 days ago