thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of ServiceManagement Office will play a critical role in overseeing the development, implementation, and continuous improvement of servicemanagement policies, processes, and … practices across the organization. This position requires a strategic thinker with a strong background in servicemanagement, governance, and leadership. The ideal candidate will ensure that our servicemanagement governance frameworks align with industry best practices and our organizational goals. Lead the ServiceManagement Office, setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive servicemanagement governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization more »
Service Designer- Higher Education- ServiceManagement-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise ServiceManagement platform. The Service Designer … will be tasked with redesigning servicemanagement services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- ServiceManagement-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide servicemanagement environment within Education or public more »
Job Vacancy: Head of IT ServiceManagement (Digital Services)Location: Derbyshire County Council, County Hall, Matlock, DE4 3AGSalary: 69,559 to 75,327 – (Inclusive of 10k market supplement for 2 years) Contract Type: Permanent, full-time flexible working, 2 days per week on siteAbout Derbyshire County Council:At … a digital future.The Role:Within our new Digital Services division, we are excited to announce a new leadership role for a Head of IT ServiceManagement who will play a pivotal part in implementing IT ServiceManagement principles within a divisional and business transformation context. An … the ability to lead the creation of a vision and strategy that will define our digital services for years to come.The Head of IT ServiceManagement will be at the forefront of building, embedding, and evolving best practices within the council’s digital services division, supporting both transformation more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
responsibility for the coordination of all Risk & Governance Control Framework and Internal Audit activity for the Business Services Team. Working directly with the IT Service Managers, the role holder will ensure audit, key control and Allianz Group actions are tracked and delivered within required timescales and to target dates. … This is achieved through the role holder having a sound understanding of the ServiceManagement Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct … take responsibility as the primary point of contact for the Risk and Governance Team, Internal Audit Team and 2nd Line Risk, acting as a ServiceManagement Subject Matter Expert - pulling in the Head of IT Business Services & IT Service Managers where necessary to ensure control attestation is more »
people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT ServiceManagement function, will own the day-to-day execution of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across ServiceManagement, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
purpose/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. ServiceManagement: Utilise knowledge of ITIL servicemanagement principles to align data science initiatives with servicemanagement goals and objectives. … s data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in … analysis and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into servicemanagement activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into servicemanagementmore »
to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As the a Head of Service Architecture and Tooling, you will be a key decision maker and liaise with the most senior internal and third party stakeholders who are involved … in some of the most cutting-edge skills and topics within information technology.You will lead a matrix team of civil service and contract Service Design and Transition managers. You will design and deliver services that support business needs reusing existing service components where appropriate; that are proportionate … and affordable; and span multiple suppliers, components, and support levels. You will lead on the production of comprehensive service designs, incorporating the entire end-to-end eco-system that includes business requirements, wider standards, enterprise services capabilities, and external suppliers and consumers. You will also lead on programmes and more »
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
United Kingdom Government
to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As the a Head of Service Architecture and Tooling, you will be a key decision maker and liaise with the most senior internal and third party stakeholders who are involved … in some of the most cutting-edge skills and topics within information technology.You will lead a matrix team of civil service and contract Service Design and Transition managers. You will design and deliver services that support business needs reusing existing service components where appropriate; that are proportionate … and affordable; and span multiple suppliers, components, and support levels. You will lead on the production of comprehensive service designs, incorporating the entire end-to-end eco-system that includes business requirements, wider standards, enterprise services capabilities, and external suppliers and consumers. You will also lead on programmes and more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT ServiceManagement professional with responsibilities to support the delivery of Incident Management in a 24x7 … operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation more »
by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Lead Application Analyst - IT ServiceManagement Are you looking for a rewarding position to lead innovation in Cooper's IT ServiceManagement applications and drive process … for a Lead Application Analyst may be the position for you. This role will be responsible for managing the daily operations of the IT ServiceManagement team responsible for maintenance, optimization, and innovation of our ServiceNow, Planview, and other work management applications. In addition, this role will … manage SLAs for the team, assist with project and timeline planning, and identify ServiceManagement education opportunities across the IT department. The Lead will work closely with head Analysts and Architects from other areas to identify, correct, update, or create new educational materials, develop new integrations and services more »
Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers and various engineering departments ensuring their performance … aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in servicemanagement within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after 1 year Servicemore »
Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers for compressed air systems and various engineering … departments ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in servicemanagement within engineering and a deep understanding of engineering … principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL ServiceManagement Analyst. In this pivotal role, you will spearhead the alignment of IT ServiceManagement policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset managementservice for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL servicemanagement framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset managementservice for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL servicemanagement framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: ServiceManagement Leadership : Lead the servicemanagement team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation … Implement ITIL best practices across all areas of servicemanagement, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition more »
our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident … problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and effective more »
we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT ServiceManagement (ITSM) Lead to drive and operate servicemanagement across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT ServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »
Are you an ambitious sales specialist with experience in the ServiceManagement solutions arena? Perhaps you have sold service Enterprise management solutions for partners of ServiceNow, Atlassian or Freshworks.We have significant growth plans for 2023 so if you’re looking to develop and reach your potential … Specialist 100% UK Remote Up to 65,000 Base salary with unlimited bonus paid on results c110,000 OTE Plus Extensive Benefits PackageProduct/Service: Leading global consulting and services firm dedicated to Atlassian/Jira and accelerating business transformation. Our Values: Talk Straight | Never Stand Still | Mindful of … To help our customers adopt leading Atlassian tools to build more collaborative teams.From our beginnings in 2006, we built the first version of Jira ServiceManagement and now we have plans to develop even further with growth investors helping us to treble in size between 2022 and 2025. more »
Manchester, Greater Manchester, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Are you an ambitious sales specialist with experience in the ServiceManagement solutions arena? Perhaps you have sold service Enterprise management solutions for partners of ServiceNow, Atlassian or Freshworks.We have significant growth plans for 2023 so if you’re looking to develop and reach your potential … Specialist 100% UK Remote Up to 65,000 Base salary with unlimited bonus paid on results c110,000 OTE Plus Extensive Benefits PackageProduct/Service: Leading global consulting and services firm dedicated to Atlassian/Jira and accelerating business transformation. Our Values: Talk Straight | Never Stand Still | Mindful of … To help our customers adopt leading Atlassian tools to build more collaborative teams.From our beginnings in 2006, we built the first version of Jira ServiceManagement and now we have plans to develop even further with growth investors helping us to treble in size between 2022 and 2025. more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Are you an ambitious sales specialist with experience in the ServiceManagement solutions arena? Perhaps you have sold service Enterprise management solutions for partners of ServiceNow, Atlassian or Freshworks.We have significant growth plans for 2023 so if you’re looking to develop and reach your potential … Specialist 100% UK Remote Up to 65,000 Base salary with unlimited bonus paid on results c110,000 OTE Plus Extensive Benefits PackageProduct/Service: Leading global consulting and services firm dedicated to Atlassian/Jira and accelerating business transformation. Our Values: Talk Straight | Never Stand Still | Mindful of … To help our customers adopt leading Atlassian tools to build more collaborative teams.From our beginnings in 2006, we built the first version of Jira ServiceManagement and now we have plans to develop even further with growth investors helping us to treble in size between 2022 and 2025. more »
LS1, Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Autus HR Ltd
Field ServiceManagement SaaS – CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of servicemanagement software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base … of field service provider customers. This is a fully remote role. The organisation: Well established with an excellent reputation and points of differentiation within their chosen verticals – verticals that are expanding strongly SaaS ERP solution/field servicemanagement solution/workforce management software – vendor – not … business with major market opportunity due to IoT The person: Minimum 2 years experience in a CSM role for a SaaS provider of field servicemanagement software, asset management software, or workforce management solutions or ERP solutions. Someone working as a user of workforce managementmore »
Employment Type: Permanent
Salary: £40000 - £45000/annum Bonus plus usual perks and tools
pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties … work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS … see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems more »
City of London, London, United Kingdom Hybrid / WFH Options
Mosaic Island Ltd
Service Manager/Architect 3 Months+ Contract Hybrid Remote/London (2-3 days on site) Outside IR35 About : Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence. We … are currently seeking a supplier to provide us with consultancy services across ServiceManagement and Service Design. You will be engaged on a Service Excellence transformation project, reshaping the way the service lifecycle is both defined and delivered. Deliverables to include: Drive the operating model … into the next level of detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of servicemanagement and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes more »
ServiceManagement Analyst - ServiceNow Reference Number - 78527 This ServiceManagement Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a … provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and … in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT more »