126 to 150 of 574 Service Management Jobs

suite, you will be responsible for overseeing the implementation of key projects including the development of greenfield CRM, HR systems, Finance Systems, ERP, and service management solutions. Key Responsibilities: Collaborate closely with the C-suite to define and execute the technology roadmap aligned with the company's strategic … objectives. Lead the design and implementation of greenfield CRM, HR systems, Finance Systems, ERP, and service management solutions. Provide strategic guidance and oversight to project teams, ensuring successful delivery within agreed timelines and budget. Drive stakeholder engagement and manage relationships with internal and external stakeholders at all levels … in leading technology transformation initiatives, preferably within a fast-paced and dynamic environment. Extensive experience in delivering CRM, HR systems, Finance Systems, ERP, and service management projects from concept to implementation. Vendor management & knowledge of key providers across the aforementioned systems is essential Strong leadership skills with more »

as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management best practices (ITIL, ITSM) and how they translate to real … more information, visit: IFS.com or follow us on LinkedIn Join us and be part of a team that's transforming the way organizations approach service management more »

support and technical advice to users, IT Managers and 3rd Party Suppliers who access DHCW and NHS Wales Services. Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various … DHCW and NHS Wales services. Carrying out prescribed activities and Service Requests that have been requested by users of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. Responsible for the administration of the Configuration Management Database. Ensure more »

communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues … through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests. Carry out requests and duties as directed by your line manager. Progress projects and assist with technical and IT platform migrations. Support and more »

Change & Configuration Manager - IT Service Team-2-3 days a week Onsite About the Company: Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives. This role offers the chance to shape change and configuration management within a … dynamic organization. Job Profile: As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and reporting … to support service delivery. Role & Responsibilities: Oversee the end-to-end change process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions. Define and maintain the Configuration Management Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits more »

parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. … contracts assigned Work with Supply Managers and National Account Executives (NAE) to ensure all client volume is being received Interact with all levels of management including NAE of each program, Regional Account Managers, corporate finance, Financial Service Center personnel as well as with the external clients for the … experience a plus) Demonstrate strong Excel skills (VLOOKUP, Pivot Tables, modeling required0: Access database knowledge preferred Have effective communication skills (written & verbal) Are customer service oriented Have strong finance knowledge, as well as strong research and analytical skills Adapt quickly and learn new tasks independently Demonstrate excellent organizational skills more »

line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance … management, and a solid grasp of IT service management principles. To excel in this position, you will need to have experience and a proven track record in service desk management or similar leadership roles, along with experience in leading geographically dispersed teams through operational and more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

Senior Dynamics Developer with at least 4 years experience building Dynamics 365 (CRM & service management) solutions is sought on a remote basis by an international manufacturer with an HQ near Birmingham. With extensive acquisitional growth this Senior Dynamics Developer will join a dynamic, highly skilled team focussing on … Senior Dynamics Developer should have most of the following key skills: - At least 4 years' Microsoft Dynamics development experience - Exposure to Dynamics CRM and service management - Experience playing a lead role in dynamics project implementation - End to end CRM solution development experience - Full development life cycle understanding - Excellent … communication skills - Mentorship or management experience would be a plus - Any Azure skills would be useful In return this Senior Dynamics Developer will recieve: - A starting salary of £75,000 - £85,000 DoE - Bonus scheme - Hybrid working (2 days a month in office requirement) - Incremental salary increases - pension scheme more »

a strategic Procurement hire into our market leading financial organisation. You'll work under the Technology division but be instrumental in supporting all vendor management & procurement activities across the IT landscape. As part of this team, you'll face off to key stakeholders within SaaS, Cloud, Infrastructure, Operations & the … role are as follows: You will have complete responsibility for ensuring the tech vendors & IT supply chain are managed effectively. Ongoing assistance with the management of the end-to-end Third-Party life cycle, including sourcing, contracting, ongoing supplier relationship management and offboarding activities when necessary. Work closely … Extensive exposure to a broad range of technical software vendors, SaaS, Hardware & Cloud partners. Skilled in Sourcing & Procurement of services and products. Strong Vendor & Service Management working towards or interested to receive training in CIPS certification. Banking or Trading experience is highly desirable. Can start within 2 to more »

Senior Dynamics Developer with at least 4 years experience building Dynamics 365 (CRM & service management) solutions is sought on a remote basis by an international manufacturer with an HQ near Birmingham. With extensive acquisitional growth this Senior Dynamics Developer will join a dynamic, highly skilled team focussing on … based near Birmingham should have most of the following key skills: • At least 4 years’ Microsoft Dynamics development experience • Exposure to Dynamics CRM and service management • Experience playing a lead role in dynamics project implementation • End to end CRM solution development experience • Full development life cycle understanding • Excellent … communication skills • Mentorship or management experience would be a plus • Any Azure skills would be useful In return this Senior Dynamics Developer based near Birmingham: • A starting salary of £75,000 - £85,000 DoE • Bonus scheme • Hybrid working (2 days a month in office requirement) • Incremental salary increases • pension more »

Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and … service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and more »

Service Delivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced Service Delivery Analyst to join our dynamic … someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department. Your Opportunity: As a Service Delivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to-end process … meet business objectives and client expectations, steering our technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects and service improvement initiatives are more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their … industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental in more »

business and users. Dive deep into software architecture principles, explore cloud platforms, and keep us ahead of industry trends! Supporting Areas and Activities: Data management, including data quality and master data management Engineering management, automation, and life cycle management Disaster Recovery Management, from an architecture … system development life cycle methodologies (Agile, DevOps) Excellent interpersonal skills in facilitation and negotiation Specific Platforms that we use in IT Common Tools: IT Service Management: Now Platform IT Asset Management: SNOW Software Enterprise Agile Planning: Jira IT Financial Management: Cloudability IT Portfolio Management: Eureka … Team Collaboration Tools: Confluence, MS Teams Software Development Tools: GitHub Configuration Management: Ansible Release & Deployment Tools: Octopus/Terraform Join us on this exciting journey and be a part of our technological evolution more »

vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise … Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you … entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares more »

adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. About … the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively … from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request more »

an exciting Problem Manager based in our San Antonio Texas office. POSITION SUMMARY: This position is slated to start in June 2024. This IT Service Management (ITSM) Problem Manager position is a specialized role within the Maintenance Operations Center in support of the Air Force Integrated Defensive Cyberspace … maintenance operations will focus on managing and resolving recurring issues to prevent them from affecting mission operations. This unique role will focus on Problem management associated with a mission focused, integrated IT System that is deployed worldwide. Primary Responsibilities: Problem Identification: Identify and analyze recurring incidents and problems in … the integrated IT system. Collaborate with Incident Management and other teams to gather relevant data and root causes of issues. Review previous day opened incidents related to the problem tickets and conduct spot audits. Root Cause Analysis: Conduct thorough root cause analysis to understand the underlying reasons for incidents more »

you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards. This … a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work on your own initiative and bring new ideas to continuously improve what we do. You’ll find a fast track … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to more »

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning … has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard.IT Service ManagerLocation: LondonAbout Colt Data Centre ServicesColt Data Centre Services has over 20 years of experience in designing, building and operating energy-efficient, reliable data … starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.MISSIONReporting to the Service Delivery Manager, the IT Service Manager will support a number of business critical IT Services. Where required, you will provide support to Incident more »

first point of contact for all IT support queries and providing ad-hoc advice to clients of all levels as appropriate. Responsible for the management of all Service Calls assigned to them through the Service Management system. Ensuring that the status and history of Service Calls are monitored, up dated and closed on completion and that Service Level Agreements are adhered to. Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action. Responsible for providing … specialist expertise, guidance and top level support, for all supported Microsoft applications to all service users within Berkshire Healthcare Foundation Trust Maintain the flow of information to all user groups providing both user feedback and IT information; this includes retaining responsibility for the progress and resolution of client requests more »

cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance … staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service … Create processes to identify sales opportunities and refer them to the wider business. Report costs of delivering services and other qualitative feedback to product management and sales teams. Create Cost-Effective Systems Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. more »

the ServiceNow platform within the organisation. This role is critical for ensuring that the ServiceNow platform aligns with the business's goals, facilitating effective service management processes, and delivering exceptional service delivery outcomes.AccountabilitiesStrategic Planning and Implementation: Collaborate with IT and business stakeholders to define strategic objectives for … Identify opportunities for process improvements within the ServiceNow environment. Lead the implementation of enhancements to optimise platform performance, usability, and business value.Incident and Change Management: Ensure effective management of incidents and changes within the ServiceNow platform. Lead problem-solving efforts to resolve issues and implement preventative measures to … mitigate future risks.Stakeholder Management: Act as the primary liaison between the ServiceNow team and internal/external stakeholders. Communicate project statuses, proposals, and technical issues effectivelyAccountable for all aspects of the products and/or services the team is delivering, including appropriate timeliness and quality.Leadership: Provide leadership, direction, and more »