2nd/3rd Line Support Contracts in England

2nd/3rd Line Support
UK > England

The median 2nd/3rd Line Support daily rate in England is £230, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 481 529 632
Rank change year-on-year +48 +103 +113
Contract jobs requiring a 2nd/3rd Line Support 4 13 21
As % of all contract jobs advertised in England 0.016% 0.035% 0.042%
As % of the Job Titles category 0.018% 0.038% 0.044%
Number of daily rates quoted 4 12 11
10th Percentile £203 £213 £206
25th Percentile £208 £241 £244
Median daily rate (50th Percentile) £230 £300 £310
Median % change year-on-year -23.33% -3.23% +24.00%
75th Percentile £242 £325 £344
90th Percentile £245 - £369
UK median daily rate £230 £300 £318
% change year-on-year -23.33% -5.51% +27.00%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £34.00
UK median hourly rate - - £34.00

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,549 34,488 47,741
% of contract IT jobs with a recognized job title 92.59% 92.73% 94.62%
Number of daily rates quoted 15,007 22,894 33,903
10th Percentile £300 £275 £313
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £638 £643 £663
90th Percentile £750 £750 £763
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 900 2,432 1,409
10th Percentile £14.20 £13.00 £14.35
25th Percentile £18.51 £16.30 £20.00
Median hourly rate £30.62 £36.31 £45.00
Median % change year-on-year -15.67% -19.32% +100.00%
75th Percentile £63.75 £61.25 £65.00
90th Percentile £75.00 £72.50 £76.60
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

2nd/3rd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd/3rd Line Support in England.

Daily rate trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd/3rd Line Support in England.

Hourly rate trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd/3rd Line Support within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +39 2 £210 -35.38% 2
South East +46 1 £240 -
North of England +12 1 £245 -18.33% 1
Yorkshire +2 1 £245 -18.33% 1
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 May 2025, 2nd/3rd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd/3rd Line Support in the job title.

1 3 (75.00%) Windows
1 3 (75.00%) Microsoft
1 3 (75.00%) Microsoft 365
2 2 (50.00%) VLAN
2 2 (50.00%) SharePoint
2 2 (50.00%) Microsoft Exchange
2 2 (50.00%) VoIP
2 2 (50.00%) Windows 10
3 1 (25.00%) Customer Service
3 1 (25.00%) Microsoft Office
3 1 (25.00%) CESG Certified Professional
3 1 (25.00%) Mac OS
3 1 (25.00%) Apple iOS
3 1 (25.00%) Unified Communications
3 1 (25.00%) WAN
3 1 (25.00%) DHCP
3 1 (25.00%) VPN
3 1 (25.00%) DNS
3 1 (25.00%) SLA
3 1 (25.00%) Cisco
3 1 (25.00%) LAN
3 1 (25.00%) PBX
3 1 (25.00%) Change Management
3 1 (25.00%) Wi-Fi
3 1 (25.00%) Network+ Certification
3 1 (25.00%) VMware
3 1 (25.00%) Smartphone
3 1 (25.00%) CMDB
3 1 (25.00%) Ivanti
3 1 (25.00%) SCCM

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) Microsoft Exchange
1 2 (50.00%) SharePoint
Applications
1 1 (25.00%) Microsoft Office
Cloud Services
1 3 (75.00%) Microsoft 365
2 1 (25.00%) Entra ID
2 1 (25.00%) OneDrive
Communications & Networking
1 2 (50.00%) VLAN
1 2 (50.00%) VoIP
2 1 (25.00%) DHCP
2 1 (25.00%) DNS
2 1 (25.00%) LAN
2 1 (25.00%) PBX
2 1 (25.00%) Unified Communications
2 1 (25.00%) VPN
2 1 (25.00%) WAN
2 1 (25.00%) WebEx
2 1 (25.00%) Wi-Fi
Miscellaneous
1 1 (25.00%) CMDB
1 1 (25.00%) Smartphone
1 1 (25.00%) Video Conferencing
Operating Systems
1 3 (75.00%) Windows
2 2 (50.00%) Windows 10
3 1 (25.00%) Android
3 1 (25.00%) Apple iOS
3 1 (25.00%) Mac OS
Processes & Methodologies
1 1 (25.00%) Change Management
1 1 (25.00%) Customer Service
1 1 (25.00%) Patch Management
Qualifications
1 1 (25.00%) CCNA
1 1 (25.00%) CESG Certified Professional
1 1 (25.00%) Cisco Certification
1 1 (25.00%) Network+ Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 1 (25.00%) Active Directory
1 1 (25.00%) VMware Infrastructure
Systems Management
1 1 (25.00%) AppManager
1 1 (25.00%) Cisco CUCM
1 1 (25.00%) SCCM
Vendors
1 3 (75.00%) Microsoft
2 1 (25.00%) Apple
2 1 (25.00%) Cisco
2 1 (25.00%) Ivanti
2 1 (25.00%) ServiceNow
2 1 (25.00%) VMware