Period
to 18 September 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 September 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
18 Sep 2020
Same period 2019 Same period 2018
Rank 190 166 201
Rank change year-on-year -24 +35 +2
Contract jobs citing SLA 350 1,316 1,326
As % of all contract jobs advertised in England 1.34% 1.61% 1.41%
As % of the Quality Assurance & Compliance category 12.73% 15.71% 12.72%
Number of daily rates quoted 191 759 690
Median daily rate £360 £330 £325
Median daily rate % change year-on-year +9.09% +1.54% -
10th Percentile £105 £114 £118
90th Percentile £619 £541 £538
UK median daily rate £375 £331 £325
% change year-on-year +13.21% +1.92% +6.56%
Number of hourly rates quoted 45 152 162
Median hourly rate £12.50 £15.45 £15.38
Median hourly rate % change year-on-year -19.09% +0.49% +4.24%
10th Percentile £9.71 £10.58 £10.34
90th Percentile £45.15 £23.46 £32.87
UK median hourly rate £12.75 £16.00 £15.13
% change year-on-year -20.31% +5.79% +0.83%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 2,750 8,376 10,426
As % of all contract IT jobs advertised in England 10.52% 10.25% 11.08%
Number of daily rates quoted 1,597 5,192 6,699
Median daily rate £470 £450 £450
Median daily rate % change year-on-year +4.44% - -
10th Percentile £263 £231 £263
90th Percentile £645 £638 £638
UK median daily rate £465 £450 £450
% change year-on-year +3.33% - +2.27%
Number of hourly rates quoted 156 374 355
Median hourly rate £25.92 £21.42 £22.37
Median hourly rate % change year-on-year +21.01% -4.25% +6.50%
10th Percentile £10.84 £10.77 £11.25
90th Percentile £54.84 £55.00 £50.55
Median hourly rate £25.30 £21.42 £21.73
% change year-on-year +18.13% -1.45% -0.78%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 18 September 2020.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 18 September 2020.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 18 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 116 £500 +42.86% 34
South East +11 82 £369 +6.88% 51
North of England +22 62 £350 +25.00% 49
North West +27 42 £346 +21.23% 28
East of England +23 33 £335 +121.85% 11
South West +44 29 £400 +14.29% 15
Midlands +19 26 £200 -38.46% 36
West Midlands +31 16 £425 +13.64% 25
Yorkshire +16 16 £350 - 16
East Midlands +22 10 £87 -70.55% 11
North East +32 4 £425 +146.38% 5
SLA
UK

For the 6 months to 18 September 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 112 (32.00%) Windows
2 103 (29.43%) ITIL
3 92 (26.29%) Microsoft
4 64 (18.29%) Active Directory
5 56 (16.00%) Finance
6 51 (14.57%) Incident Management
6 51 (14.57%) Security Cleared
7 46 (13.14%) Degree
7 46 (13.14%) Agile Software Development
8 43 (12.29%) SC Cleared
8 43 (12.29%) Service Management
8 43 (12.29%) Change Management
8 43 (12.29%) Problem-Solving
9 41 (11.71%) Service Delivery
10 38 (10.86%) Microsoft Office
11 37 (10.57%) Telecoms
11 37 (10.57%) Office 365
12 36 (10.29%) Citrix
13 35 (10.00%) DNS
13 35 (10.00%) SQL
14 34 (9.71%) PowerShell
14 34 (9.71%) Continuous Improvement
14 34 (9.71%) Windows Server
15 33 (9.43%) Linux
16 32 (9.14%) Oracle
16 32 (9.14%) Problem Management
17 31 (8.86%) Windows 10
18 30 (8.57%) Analytical Skills
18 30 (8.57%) Azure
18 30 (8.57%) VMware

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (5.43%) SharePoint
2 15 (4.29%) Apache
3 14 (4.00%) Skype for Business
4 13 (3.71%) IIS
4 13 (3.71%) WebLogic
5 11 (3.14%) MS Exchange
5 11 (3.14%) Oracle SOA Suite
6 10 (2.86%) Confluence
7 8 (2.29%) Tomcat
8 6 (1.71%) nginx
9 5 (1.43%) Apache Solr
9 5 (1.43%) CMS
9 5 (1.43%) Red Hat Fuse
10 4 (1.14%) Blackberry Enterprise Server
11 3 (0.86%) Apache Spark
12 2 (0.57%) Appian
12 2 (0.57%) Exchange Server 2010
12 2 (0.57%) Exchange Server 2013
12 2 (0.57%) JBoss
12 2 (0.57%) Oracle Application Server
Applications
1 38 (10.86%) Microsoft Office
2 11 (3.14%) Microsoft Excel
3 5 (1.43%) MS Visio
4 3 (0.86%) Microsoft PowerPoint
5 2 (0.57%) Microsoft Project
6 1 (0.29%) LibreOffice
6 1 (0.29%) Spreadsheet
Business Applications
1 8 (2.29%) Oracle Applications
2 6 (1.71%) Endur
3 4 (1.14%) Remedy ITSM
4 3 (0.86%) Magento
4 3 (0.86%) SAP MM
5 2 (0.57%) Dynamics AX
5 2 (0.57%) Dynamics CRM
5 2 (0.57%) SAP PM
6 1 (0.29%) Oracle EBS
6 1 (0.29%) Oracle EBS R12
6 1 (0.29%) Oracle ERP
6 1 (0.29%) Oracle Financials
6 1 (0.29%) Oracle iProcurement
6 1 (0.29%) Oracle iSupplier
6 1 (0.29%) Oracle Procure-to-Pay
6 1 (0.29%) Orchard Housing
6 1 (0.29%) SAP GRC
6 1 (0.29%) SAP Retail
6 1 (0.29%) SAP S/4HANA
6 1 (0.29%) SAP WM
Cloud Services
1 37 (10.57%) Office 365
2 30 (8.57%) Azure
3 13 (3.71%) AWS
4 11 (3.14%) Cloud Computing
5 8 (2.29%) SaaS
6 7 (2.00%) Veeva
7 6 (1.71%) Azure Active Directory
7 6 (1.71%) IaaS
7 6 (1.71%) Power Platform
8 5 (1.43%) GitHub
9 4 (1.14%) Dynamics 365
9 4 (1.14%) GCP
9 4 (1.14%) OneDrive
9 4 (1.14%) PaaS
9 4 (1.14%) PowerApps
10 3 (0.86%) Amazon EKS
10 3 (0.86%) AWS Elastic Beanstalk
10 3 (0.86%) AWS Lambda
10 3 (0.86%) Power Automate
10 3 (0.86%) Virtual Private Cloud
Communications & Networking
1 35 (10.00%) DNS
2 23 (6.57%) DHCP
3 21 (6.00%) Firewall
4 19 (5.43%) Skype
5 11 (3.14%) SSL
6 10 (2.86%) SAN
6 10 (2.86%) VPN
6 10 (2.86%) WAN
7 9 (2.57%) TCP/IP
7 9 (2.57%) Wi-Fi
8 8 (2.29%) DMZ
8 8 (2.29%) LAN
9 6 (1.71%) HTTP
9 6 (1.71%) Internet
10 4 (1.14%) Kerberos
10 4 (1.14%) NetScaler
10 4 (1.14%) Network Security
10 4 (1.14%) Radio Access Network
10 4 (1.14%) SMTP
11 3 (0.86%) Cisco Nexus
Database & Business Intelligence
1 25 (7.14%) SQL Server
2 18 (5.14%) Oracle Database
3 12 (3.43%) Oracle Database 12c
4 9 (2.57%) SQL Server 2016
5 8 (2.29%) Oracle Database 11g
5 8 (2.29%) Oracle ODI
6 7 (2.00%) Relational Database
7 6 (1.71%) MySQL
8 5 (1.43%) Oracle BI EE
8 5 (1.43%) Power BI
9 4 (1.14%) BusinessObjects
9 4 (1.14%) Oracle Database 10g
9 4 (1.14%) Sybase ASE
10 3 (0.86%) Big Data
10 3 (0.86%) Cosmos DB
10 3 (0.86%) Data Warehouse
10 3 (0.86%) Redis
10 3 (0.86%) SQL Server 2012
11 2 (0.57%) Apache Hive
11 2 (0.57%) HBase
Development Applications
1 11 (3.14%) JIRA
2 5 (1.43%) Git (software)
2 5 (1.43%) Jenkins
3 4 (1.14%) GitLab
4 3 (0.86%) Bitbucket
4 3 (0.86%) Hudson
4 3 (0.86%) Terragrunt
5 1 (0.29%) AdminStudio
5 1 (0.29%) Fiddler
5 1 (0.29%) Introscope
5 1 (0.29%) JMeter
5 1 (0.29%) LoadRunner
5 1 (0.29%) MSI
5 1 (0.29%) Subversion
5 1 (0.29%) VSS/SourceSafe
General
1 56 (16.00%) Finance
2 37 (10.57%) Telecoms
3 28 (8.00%) Public Sector
4 19 (5.43%) Banking
5 12 (3.43%) Legal
5 12 (3.43%) Retail
6 10 (2.86%) Back Office
7 6 (1.71%) Manufacturing
8 5 (1.43%) Billing
8 5 (1.43%) Danish Language
9 4 (1.14%) Law
10 2 (0.57%) Local Government
10 2 (0.57%) Police
10 2 (0.57%) Publishing
11 1 (0.29%) Dutch Language
11 1 (0.29%) French Language
11 1 (0.29%) General Ledger
11 1 (0.29%) Housing Association
11 1 (0.29%) Investment Banking
11 1 (0.29%) Multimedia
Job Titles
1 73 (20.86%) Analyst
2 34 (9.71%) Service Analyst
3 31 (8.86%) Support Engineer
4 30 (8.57%) Service Desk Analyst
5 19 (5.43%) Administrator
6 17 (4.86%) 1st Line Support
6 17 (4.86%) 2nd Line Support
6 17 (4.86%) Consultant
7 16 (4.57%) Developer
7 16 (4.57%) Support Analyst
8 14 (4.00%) 2nd Line Engineer
9 13 (3.71%) Applications Support
9 13 (3.71%) DBA
9 13 (3.71%) Oracle DBA
10 11 (3.14%) 2nd Line Support Engineer
10 11 (3.14%) 3rd Line Engineer
10 11 (3.14%) Infrastructure Engineer
11 10 (2.86%) Cloud Engineer
12 9 (2.57%) Network Engineer
13 8 (2.29%) Desktop Support
Libraries, Frameworks & Software Standards
1 9 (2.57%) Web Services
2 6 (1.71%) Middleware
3 5 (1.43%) LDAP
3 5 (1.43%) Node.js
3 5 (1.43%) RabbitMQ
4 4 (1.14%) .NET
4 4 (1.14%) Visualforce
5 3 (0.86%) LAMP
5 3 (0.86%) LEMP Stack
5 3 (0.86%) Oracle Fusion
5 3 (0.86%) XML
6 2 (0.57%) AngularJS
6 2 (0.57%) ASP.NET
6 2 (0.57%) CSS
6 2 (0.57%) J2EE
6 2 (0.57%) Java EE
6 2 (0.57%) OSGi
6 2 (0.57%) React
6 2 (0.57%) REST
6 2 (0.57%) SAML
Miscellaneous
1 30 (8.57%) Analytical Skills
2 25 (7.14%) Data Centre
2 25 (7.14%) Management Information System
3 12 (3.43%) Self-Motivation
4 9 (2.57%) Replication
5 8 (2.29%) Blackberry
5 8 (2.29%) NHS
6 7 (2.00%) Enterprise Software
6 7 (2.00%) Public Cloud
6 7 (2.00%) User Experience
7 6 (1.71%) Social Media
7 6 (1.71%) Wiki
8 5 (1.43%) Clustering
8 5 (1.43%) Digital Signage
9 4 (1.14%) Handset
9 4 (1.14%) Linux Command Line
10 3 (0.86%) AS400
10 3 (0.86%) CMDB
10 3 (0.86%) Fat Client
10 3 (0.86%) Thin Client
Operating Systems
1 112 (32.00%) Windows
2 34 (9.71%) Windows Server
3 33 (9.43%) Linux
4 31 (8.86%) Windows 10
5 24 (6.86%) Windows 7
5 24 (6.86%) Windows Server 2016
6 23 (6.57%) Unix
7 19 (5.43%) Windows Server 2012
8 14 (4.00%) Solaris
9 13 (3.71%) Apple iOS
9 13 (3.71%) Windows Server 2019
10 12 (3.43%) Windows Server 2008
11 6 (1.71%) Windows Server 2003
12 5 (1.43%) Android
12 5 (1.43%) CentOS
12 5 (1.43%) Oracle Linux
12 5 (1.43%) Windows 8
13 4 (1.14%) Red Hat Enterprise Linux
13 4 (1.14%) Ubuntu
14 3 (0.86%) Mac OS
Processes & Methodologies
1 103 (29.43%) ITIL
2 51 (14.57%) Incident Management
3 46 (13.14%) Agile Software Development
4 43 (12.29%) Change Management
4 43 (12.29%) Problem-Solving
4 43 (12.29%) Service Management
5 41 (11.71%) Service Delivery
6 34 (9.71%) Continuous Improvement
7 32 (9.14%) Problem Management
8 29 (8.29%) Migration
9 28 (8.00%) DevOps
10 27 (7.71%) CRM
11 23 (6.57%) Configuration Management
11 23 (6.57%) ITSM
12 20 (5.71%) Analytics
12 20 (5.71%) Cybersecurity
12 20 (5.71%) Performance Tuning
13 19 (5.43%) Information Security
14 18 (5.14%) Release Management
15 17 (4.86%) Root Cause Analysis
Programming Languages
1 35 (10.00%) SQL
2 34 (9.71%) PowerShell
3 18 (5.14%) Java
4 17 (4.86%) Python
5 16 (4.57%) C
6 11 (3.14%) Perl
7 8 (2.29%) PHP
7 8 (2.29%) Shell Script
8 6 (1.71%) JavaScript
8 6 (1.71%) Ruby
9 4 (1.14%) Apex Code
9 4 (1.14%) Bash Shell
10 3 (0.86%) COBOL
10 3 (0.86%) VBScript
11 2 (0.57%) C#
11 2 (0.57%) VB
12 1 (0.29%) ABAP
12 1 (0.29%) C++
12 1 (0.29%) T-SQL
12 1 (0.29%) VB.NET
Qualifications
1 51 (14.57%) Security Cleared
2 46 (13.14%) Degree
3 43 (12.29%) SC Cleared
4 11 (3.14%) CCNA
4 11 (3.14%) Cisco Certification
4 11 (3.14%) ITIL Certification
5 10 (2.86%) CISSP
6 9 (2.57%) CCNP
6 9 (2.57%) CISM
7 7 (2.00%) CCIE
7 7 (2.00%) CISA
7 7 (2.00%) Computer Science Degree
7 7 (2.00%) DV Cleared
8 6 (1.71%) ITIL Foundation Certificate
9 5 (1.43%) Microsoft Certification
10 3 (0.86%) BPSS Clearance
10 3 (0.86%) DBS Check
11 2 (0.57%) CCSA
11 2 (0.57%) MCSA
11 2 (0.57%) PMP
Quality Assurance & Compliance
1 13 (3.71%) QA
2 12 (3.43%) ISO/IEC 27001
3 8 (2.29%) Cyber Essentials
3 8 (2.29%) GDPR
4 7 (2.00%) HIPAA
5 2 (0.57%) ISO 9001
5 2 (0.57%) PCI DSS
5 2 (0.57%) Sarbanes-Oxley
6 1 (0.29%) Data Quality
6 1 (0.29%) Disclosure Scotland
6 1 (0.29%) GxP
6 1 (0.29%) ISO/IEC 20000
6 1 (0.29%) NIST
6 1 (0.29%) PMO
System Software
1 64 (18.29%) Active Directory
2 23 (6.57%) VMware Infrastructure
3 13 (3.71%) Oracle RAC
4 11 (3.14%) Docker
5 9 (2.57%) Firmware
5 9 (2.57%) Hyper-V
5 9 (2.57%) vSphere
6 5 (1.43%) Virtual Machines
6 5 (1.43%) XenDesktop
7 3 (0.86%) vCloud
7 3 (0.86%) Virtual Servers
8 2 (0.57%) Apache Flume
8 2 (0.57%) Apache ZooKeeper
8 2 (0.57%) DFS Replication
8 2 (0.57%) HDFS
9 1 (0.29%) BitLocker
9 1 (0.29%) Terminal Services
9 1 (0.29%) UAG
9 1 (0.29%) Virtual Desktop
9 1 (0.29%) VMware NSX
Systems Management
1 13 (3.71%) Single Sign-On
2 11 (3.14%) Puppet
2 11 (3.14%) SCCM
3 9 (2.57%) SCOM
4 8 (2.29%) Ansible
5 7 (2.00%) Opscode Chef
6 6 (1.71%) Kubernetes
6 6 (1.71%) Microsoft Intune
7 5 (1.43%) Oracle Enterprise Manager
8 4 (1.14%) Terraform
9 3 (0.86%) Control-M
10 2 (0.57%) Failover Clustering
10 2 (0.57%) Nagios
10 2 (0.57%) Oozie
10 2 (0.57%) WSUS
11 1 (0.29%) BladeLogic
11 1 (0.29%) HP Data Protector
11 1 (0.29%) HP SiteScope
11 1 (0.29%) McAfee ePO
11 1 (0.29%) ZENworks
Vendors
1 92 (26.29%) Microsoft
2 36 (10.29%) Citrix
3 32 (9.14%) Oracle
4 30 (8.57%) VMware
5 27 (7.71%) Cisco
6 21 (6.00%) ServiceNow
7 18 (5.14%) Splunk
8 14 (4.00%) HP
8 14 (4.00%) SAP
9 13 (3.71%) Remedy
10 8 (2.29%) Salesforce.com
11 6 (1.71%) Juniper
11 6 (1.71%) OpenLink
11 6 (1.71%) Samsung
12 5 (1.43%) CommVault
12 5 (1.43%) Computacenter
12 5 (1.43%) F5
12 5 (1.43%) Google
12 5 (1.43%) Palo Alto
13 4 (1.14%) Huawei