Period
to 18 May 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
18 May 2021
Same period 2020 Same period 2019
Rank 175 163 223
Rank change year-on-year -12 +60 -20
Contract jobs citing SLA 679 733 1,103
As % of all contract jobs advertised in England 1.49% 1.65% 1.31%
As % of the Quality Assurance & Compliance category 13.51% 16.42% 12.46%
Number of daily rates quoted 372 408 629
10th Percentile £135 £120 £115
25th Percentile £189 £170 £163
Median daily rate (50th Percentile) £375 £350 £300
Median % change year-on-year +7.14% +16.67% -
75th Percentile £500 £470 £438
90th Percentile £575 £552 £538
UK median daily rate £398 £341 £300
% change year-on-year +16.76% +13.75% -
Number of hourly rates quoted 85 59 121
10th Percentile £10.14 £11.25 £9.98
25th Percentile £11.36 £14.00 £11.50
Median hourly rate £14.00 £17.50 £14.85
Median % change year-on-year -20.00% +17.85% -1.00%
75th Percentile £17.00 £22.30 £17.63
90th Percentile £24.55 £35.80 £21.13
UK median hourly rate £14.00 £17.50 £14.85
% change year-on-year -20.00% +17.85% -1.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 5,025 4,465 8,849
As % of all contract IT jobs advertised in England 11.03% 10.08% 10.53%
Number of daily rates quoted 3,273 2,862 5,651
10th Percentile £263 £250 £250
25th Percentile £366 £353 £352
Median daily rate (50th Percentile) £475 £460 £450
Median % change year-on-year +3.26% +2.22% -
75th Percentile £588 £566 £563
90th Percentile £675 £650 £650
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - -
Number of hourly rates quoted 252 198 309
10th Percentile £11.36 £13.08 £10.58
25th Percentile £14.19 £17.27 £14.00
Median hourly rate £20.95 £23.00 £20.25
Median % change year-on-year -8.91% +13.61% -5.84%
75th Percentile £39.63 £47.50 £41.40
90th Percentile £52.50 £53.00 £50.00
UK median hourly rate £21.00 £22.52 £20.25
% change year-on-year -6.76% +11.25% -3.64%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 18 May 2021.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 18 May 2021.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 18 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 233 £425 -2.30% 56
South East +6 136 £425 +35.78% 53
North of England -7 94 £220 +10.00% 55
East of England +43 74 £229 -35.79% 17
Midlands +2 69 £190 -44.93% 53
North West -29 53 £223 +4.71% 30
South West +30 44 £415 +66.00% 31
West Midlands +3 43 £300 -31.43% 33
Yorkshire +17 31 £189 +14.24% 17
East Midlands +6 26 £135 +54.46% 20
North East +27 10 £220 +7.32% 8
SLA
UK

For the 6 months to 18 May 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 223 (32.84%) ITIL
2 219 (32.25%) Windows
3 168 (24.74%) Microsoft
4 158 (23.27%) Active Directory
5 153 (22.53%) Social Skills
6 127 (18.70%) Finance
7 124 (18.26%) Microsoft 365
8 112 (16.49%) Problem-Solving
9 95 (13.99%) Service Delivery
10 90 (13.25%) Service Management
11 88 (12.96%) Windows 10
12 84 (12.37%) Microsoft Office
13 80 (11.78%) Cisco
14 79 (11.63%) Agile Software Development
15 78 (11.49%) Security Cleared
16 77 (11.34%) Azure
17 72 (10.60%) VMware
18 68 (10.01%) Telecoms
19 67 (9.87%) Migration
20 63 (9.28%) Analytical Skills
21 60 (8.84%) ITSM
22 57 (8.39%) Windows Server
23 56 (8.25%) VMware Infrastructure
24 51 (7.51%) Stakeholder Management
24 51 (7.51%) Linux
25 48 (7.07%) Change Management
25 48 (7.07%) SC Cleared
25 48 (7.07%) DevOps
26 47 (6.92%) ServiceNow
26 47 (6.92%) SQL

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (6.48%) SharePoint
2 24 (3.53%) MS Exchange
3 15 (2.21%) Confluence
4 10 (1.47%) IIS
5 6 (0.88%) Exchange Server 2010
5 6 (0.88%) SharePoint 2010
6 5 (0.74%) Skype for Business
7 4 (0.59%) Apache
8 3 (0.44%) Camunda
8 3 (0.44%) Oracle SOA Suite
8 3 (0.44%) SharePoint 2013
8 3 (0.44%) WebLogic
8 3 (0.44%) WebSphere
9 2 (0.29%) Apache Spark
9 2 (0.29%) Appian
9 2 (0.29%) Exchange Server 2013
9 2 (0.29%) JBoss
9 2 (0.29%) OpenStack
9 2 (0.29%) Red Hat Fuse
9 2 (0.29%) Tomcat
Applications
1 84 (12.37%) Microsoft Office
2 41 (6.04%) Microsoft Excel
3 13 (1.91%) MS Visio
4 6 (0.88%) InfoPath
4 6 (0.88%) Microsoft PowerPoint
5 3 (0.44%) Microsoft Project
Business Applications
1 12 (1.77%) Oracle Payables
1 12 (1.77%) Oracle Receivables
2 11 (1.62%) Oracle Subledger Accounting
3 10 (1.47%) Oracle FAH
3 10 (1.47%) Oracle General Ledger
4 8 (1.18%) Oracle Assets
4 8 (1.18%) Oracle Financials
5 7 (1.03%) Oracle EBS
5 7 (1.03%) Oracle E-Business Tax
5 7 (1.03%) Oracle Internet Expenses
5 7 (1.03%) Oracle iProcurement
6 5 (0.74%) Remedy ITSM
6 5 (0.74%) SAP S/4HANA
7 4 (0.59%) Cerner Millennium
7 4 (0.59%) Dynamics CRM
8 3 (0.44%) assyst
8 3 (0.44%) Endur
8 3 (0.44%) Oracle Applications
8 3 (0.44%) Oracle EBS R12
8 3 (0.44%) Oracle ERP
Cloud Services
1 124 (18.26%) Microsoft 365
2 77 (11.34%) Azure
3 39 (5.74%) AWS
4 14 (2.06%) OpenShift
4 14 (2.06%) Power Platform
5 11 (1.62%) GCP
5 11 (1.62%) Virtual Private Cloud
6 10 (1.47%) Azure Active Directory
6 10 (1.47%) IaaS
7 7 (1.03%) SaaS
8 6 (0.88%) OneDrive
8 6 (0.88%) PowerApps
9 5 (0.74%) Azure ExpressRoute
9 5 (0.74%) Power Automate
10 3 (0.44%) Amazon EC2
10 3 (0.44%) Apigee
10 3 (0.44%) GitHub
10 3 (0.44%) Serverless
11 2 (0.29%) Amazon S3
11 2 (0.29%) PaaS
Communications & Networking
1 46 (6.77%) Firewall
2 41 (6.04%) VPN
3 38 (5.60%) DNS
4 30 (4.42%) DHCP
5 27 (3.98%) SAN
6 24 (3.53%) TCP/IP
7 18 (2.65%) WAN
8 16 (2.36%) LAN
9 13 (1.91%) Cisco Nexus
9 13 (1.91%) Internet
9 13 (1.91%) Network Security
9 13 (1.91%) SSL
10 12 (1.77%) VoIP
11 11 (1.62%) OSPF
11 11 (1.62%) Remote Desktop
12 10 (1.47%) BGP
12 10 (1.47%) MPLS
12 10 (1.47%) Skype
12 10 (1.47%) VLAN
12 10 (1.47%) Wireless
Database & Business Intelligence
1 14 (2.06%) SQL Server
2 12 (1.77%) Hadoop
3 9 (1.33%) Big Data
4 8 (1.18%) Oracle Database
4 8 (1.18%) SAP HANA
5 7 (1.03%) Oracle BI EE
5 7 (1.03%) Power BI
5 7 (1.03%) SAP BW
6 4 (0.59%) Apache Hive
6 4 (0.59%) Oracle Database 12c
6 4 (0.59%) Oracle Reports
6 4 (0.59%) PostgreSQL
7 3 (0.44%) Amazon RDS
7 3 (0.44%) Azure SQL Database
7 3 (0.44%) Electronic Patient Records
7 3 (0.44%) GIS
7 3 (0.44%) MySQL
7 3 (0.44%) NoSQL
7 3 (0.44%) Oracle Database 11g
7 3 (0.44%) Oracle Exadata
Development Applications
1 31 (4.57%) JIRA
2 10 (1.47%) Jenkins
3 8 (1.18%) JMeter
4 7 (1.03%) LoadRunner
4 7 (1.03%) NeoLoad
4 7 (1.03%) SilkPerformer
4 7 (1.03%) WebLOAD
5 6 (0.88%) Git (software)
5 6 (0.88%) GitLab
6 1 (0.15%) GCC
6 1 (0.15%) Hudson
6 1 (0.15%) Mockito
6 1 (0.15%) SoapUI
6 1 (0.15%) Sonatype Nexus
6 1 (0.15%) Travis CI
6 1 (0.15%) Visual Studio
6 1 (0.15%) VSS/SourceSafe
General
1 153 (22.53%) Social Skills
2 127 (18.70%) Finance
3 68 (10.01%) Telecoms
4 63 (9.28%) Analytical Skills
5 38 (5.60%) Public Sector
6 36 (5.30%) Banking
7 28 (4.12%) Organisational Skills
8 20 (2.95%) Legal
9 15 (2.21%) Documentation Skills
10 13 (1.91%) Retail
11 9 (1.33%) Billing
11 9 (1.33%) Manufacturing
11 9 (1.33%) Marketing
12 8 (1.18%) Influencing Skills
12 8 (1.18%) Investment Banking
13 6 (0.88%) Electronics
13 6 (0.88%) Front Office
13 6 (0.88%) Law
13 6 (0.88%) Presentation Skills
14 5 (0.74%) Financial Institution
Job Titles
1 134 (19.73%) Analyst
2 62 (9.13%) Service Analyst
3 53 (7.81%) Service Desk Analyst
4 48 (7.07%) Support Engineer
5 42 (6.19%) Service Manager
6 41 (6.04%) Consultant
7 34 (5.01%) Administrator
7 34 (5.01%) Network Engineer
8 33 (4.86%) IT Support
9 28 (4.12%) 1st Line Support
10 26 (3.83%) 2nd Line Support
10 26 (3.83%) Support Analyst
11 25 (3.68%) 2nd Line Engineer
12 22 (3.24%) Delivery Manager
12 22 (3.24%) Developer
12 22 (3.24%) IT Analyst
12 22 (3.24%) Service Desk Support
13 21 (3.09%) Architect
14 15 (2.21%) IT Support Engineer
14 15 (2.21%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 10 (1.47%) .NET
1 10 (1.47%) Kafka
2 7 (1.03%) 802.1X
2 7 (1.03%) Elastic Stack
2 7 (1.03%) SAP ALE
2 7 (1.03%) SAP XI
2 7 (1.03%) XML
3 5 (0.74%) Express
4 4 (0.59%) Node.js
5 3 (0.44%) CSS
5 3 (0.44%) HTML
5 3 (0.44%) JSON
5 3 (0.44%) Oracle Fusion
5 3 (0.44%) Oracle GoldenGate
5 3 (0.44%) REST
5 3 (0.44%) Spring
6 2 (0.29%) J2EE
6 2 (0.29%) SAML
6 2 (0.29%) SOAP
6 2 (0.29%) Web Services
Miscellaneous
1 35 (5.15%) Self-Motivation
2 31 (4.57%) Data Centre
3 27 (3.98%) Management Information System
3 27 (3.98%) NHS
4 10 (1.47%) CMDB
4 10 (1.47%) Replication
4 10 (1.47%) Video Conferencing
5 9 (1.33%) Enterprise Software
6 7 (1.03%) Fixed Income
6 7 (1.03%) Smart Meter
7 6 (0.88%) Equities
8 5 (0.74%) Blackberry
8 5 (0.74%) CESG
8 5 (0.74%) Hedge funds
8 5 (0.74%) HP Storage
8 5 (0.74%) iPhone
8 5 (0.74%) User Experience
9 4 (0.59%) Cyberattack
9 4 (0.59%) iPad
9 4 (0.59%) Private Cloud
Operating Systems
1 219 (32.25%) Windows
2 88 (12.96%) Windows 10
3 57 (8.39%) Windows Server
4 51 (7.51%) Linux
5 32 (4.71%) Windows 7
6 27 (3.98%) Unix
7 21 (3.09%) Windows Server 2012
8 15 (2.21%) Apple iOS
9 14 (2.06%) Windows Server 2008
9 14 (2.06%) Windows Server 2016
10 12 (1.77%) Android
10 12 (1.77%) Mac OS
10 12 (1.77%) Windows Server 2019
11 6 (0.88%) Mac OS X
12 5 (0.74%) AIX
12 5 (0.74%) Red Hat Enterprise Linux
13 4 (0.59%) Windows Server 2003
14 3 (0.44%) Solaris
15 2 (0.29%) Ubuntu
15 2 (0.29%) Windows 8
Processes & Methodologies
1 223 (32.84%) ITIL
2 112 (16.49%) Problem-Solving
3 95 (13.99%) Service Delivery
4 90 (13.25%) Service Management
5 79 (11.63%) Agile Software Development
6 67 (9.87%) Migration
7 60 (8.84%) ITSM
8 51 (7.51%) Stakeholder Management
9 48 (7.07%) Change Management
9 48 (7.07%) DevOps
10 39 (5.74%) Incident Management
10 39 (5.74%) Project Management
11 37 (5.45%) Problem Management
12 36 (5.30%) Disaster Recovery
13 34 (5.01%) Scrum
14 33 (4.86%) Project Delivery
15 32 (4.71%) Time Management
16 28 (4.12%) Continuous Improvement
17 23 (3.39%) Cybersecurity
17 23 (3.39%) Process Improvement
Programming Languages
1 47 (6.92%) SQL
2 36 (5.30%) PowerShell
3 29 (4.27%) Java
4 26 (3.83%) Python
5 25 (3.68%) VB
6 14 (2.06%) C
7 10 (1.47%) C#
8 8 (1.18%) Bash Shell
9 5 (0.74%) PHP
9 5 (0.74%) PL/SQL
9 5 (0.74%) Shell Script
10 4 (0.59%) JavaScript
11 3 (0.44%) C++
11 3 (0.44%) VBScript
12 2 (0.29%) Go
12 2 (0.29%) Rust
12 2 (0.29%) VBA
13 1 (0.15%) Groovy
13 1 (0.15%) sed
13 1 (0.15%) T-SQL
Qualifications
1 78 (11.49%) Security Cleared
2 48 (7.07%) SC Cleared
3 44 (6.48%) Degree
4 38 (5.60%) Microsoft Certification
5 35 (5.15%) Cisco Certification
6 30 (4.42%) ITIL Certification
7 21 (3.09%) CCNA
7 21 (3.09%) CCNP
8 18 (2.65%) MCSE
9 16 (2.36%) DBS Check
9 16 (2.36%) MCP
10 15 (2.21%) ITIL Foundation Certificate
11 11 (1.62%) DV Cleared
12 9 (1.33%) CCA
13 8 (1.18%) BPSS Clearance
13 8 (1.18%) Citrix Certification
13 8 (1.18%) ISEB
13 8 (1.18%) ISTQB
14 7 (1.03%) ISTQB Foundation Certification
14 7 (1.03%) MCITP
Quality Assurance & Compliance
1 18 (2.65%) QA
2 15 (2.21%) ISO/IEC 27001
3 12 (1.77%) GDPR
4 9 (1.33%) Data Quality
5 7 (1.03%) ISO/IEC 20000
6 4 (0.59%) HL7
6 4 (0.59%) PMO
7 3 (0.44%) ISO 9001
8 2 (0.29%) Disclosure Scotland
8 2 (0.29%) EMIR
8 2 (0.29%) MiFID
8 2 (0.29%) Sarbanes-Oxley
9 1 (0.15%) BS25999
9 1 (0.15%) COBIT
9 1 (0.15%) Cyber Essentials
9 1 (0.15%) Cyber Essentials PLUS
System Software
1 158 (23.27%) Active Directory
2 56 (8.25%) VMware Infrastructure
3 27 (3.98%) Docker
4 15 (2.21%) Hyper-V
5 13 (1.91%) vSphere
6 11 (1.62%) Firmware
6 11 (1.62%) VMware ESXi
7 8 (1.18%) Terminal Services
8 7 (1.03%) Virtual Servers
9 6 (0.88%) Microsoft Virtual Server
9 6 (0.88%) Terminal Server
9 6 (0.88%) VMware Server
9 6 (0.88%) XenApp
9 6 (0.88%) XenDesktop
10 5 (0.74%) Oracle RAC
10 5 (0.74%) VMware NSX
11 2 (0.29%) Microsoft App-V
11 2 (0.29%) Virtual Desktop
11 2 (0.29%) Virtual Machines
11 2 (0.29%) Xen
Systems Management
1 29 (4.27%) SCCM
2 20 (2.95%) Kubernetes
3 18 (2.65%) Microsoft Intune
4 16 (2.36%) Ansible
5 11 (1.62%) SCOM
6 10 (1.47%) Terraform
7 9 (1.33%) Grafana
8 8 (1.18%) Nagios
8 8 (1.18%) Prometheus
8 8 (1.18%) WSUS
9 7 (1.03%) AirWatch
9 7 (1.03%) HP ALM
9 7 (1.03%) NetBackup
10 6 (0.88%) Puppet
11 5 (0.74%) Cisco CUCM
11 5 (0.74%) HP NNM
11 5 (0.74%) vCenter Server
11 5 (0.74%) vRealize
12 4 (0.59%) Tivoli Storage Manager
13 3 (0.44%) MOM
Vendors
1 168 (24.74%) Microsoft
2 80 (11.78%) Cisco
3 72 (10.60%) VMware
4 47 (6.92%) ServiceNow
5 41 (6.04%) HP
6 37 (5.45%) Citrix
7 36 (5.30%) Oracle
8 29 (4.27%) SAP
9 26 (3.83%) F5
10 18 (2.65%) CheckPoint
10 18 (2.65%) Huawei
10 18 (2.65%) Juniper
11 17 (2.50%) Ericsson
11 17 (2.50%) Nokia
12 16 (2.36%) Apple
13 14 (2.06%) Fortinet
13 14 (2.06%) Remedy
14 13 (1.91%) Dell
14 13 (1.91%) Palo Alto
15 11 (1.62%) Ariba