Period
to 22 February 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 195 166 151
Rank change year-on-year -29 -15 -26
Contract jobs citing SLA 1,299 1,443 1,640
As % of all contract IT jobs advertised in England 1.39% 1.62% 1.67%
As % of the Quality Assurance & Compliance category 10.79% 13.92% 14.11%
Number of daily rates quoted 686 766 840
England median daily rate £300 £345 £338
Median daily rate % change year-on-year -13.04% +2.22% +12.50%
10th Percentile £116 £128 £125
90th Percentile £525 £538 £525
UK median daily rate £300 £350 £325
% change year-on-year -14.29% +7.69% +8.33%
Number of hourly rates quoted 135 190 158
England median hourly rate £15.00 £15.24 £17.42
Median hourly rate % change year-on-year -1.56% -12.50% +16.10%
10th Percentile £9.93 £10.50 £10.71
90th Percentile £24.71 £25.00 £43.25
UK median hourly rate £15.00 £16.50 £17.17
% change year-on-year -9.09% -3.87% +14.43%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 12,043 10,368 11,622
As % of all contract IT jobs advertised in England 12.91% 11.65% 11.80%
Number of daily rates quoted 7,910 6,827 7,423
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £235 £241
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 320 366 402
England median hourly rate £21.01 £21.50 £25.00
Median hourly rate % change year-on-year -2.30% -14.00% +16.28%
10th Percentile £11.58 £10.94 £11.78
90th Percentile £57.50 £49.50 £52.50
UK median hourly rate £21.50 £21.50 £25.25
% change year-on-year - -14.85% +20.24%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 22 February 2018.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 22 February 2018.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -80 417 £300 -20.00% 110
South East -31 318 £320 -14.67% 122
North of England -12 203 £243 -25.38% 106
Midlands +26 181 £300 +7.14% 59
West Midlands +20 116 £293 -3.93% 34
East of England +18 110 £200 -13.04% 65
North West +1 93 £263 -19.23% 60
Yorkshire -10 87 £238 -13.64% 39
South West -7 77 £405 +50.56% 35
East Midlands +15 65 £345 +45.26% 25
North East +1 30 £105 -68.66% 7
SLA
UK

For the 6 months to 22 February 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 524 (40.34%) ITIL
2 452 (34.80%) Windows
3 319 (24.56%) Microsoft
4 273 (21.02%) Active Directory
5 230 (17.71%) Microsoft Office
6 200 (15.40%) Finance
7 196 (15.09%) Service Management
8 195 (15.01%) Windows 7
9 179 (13.78%) Incident Management
10 166 (12.78%) Service Delivery
11 138 (10.62%) Change Management
12 136 (10.47%) Analytical Skills
13 133 (10.24%) Security Cleared
14 125 (9.62%) SQL
15 117 (9.01%) Cisco
15 117 (9.01%) Problem Management
16 115 (8.85%) VMware
17 109 (8.39%) Windows 10
18 97 (7.47%) Project Management
18 97 (7.47%) SC Cleared
19 95 (7.31%) SCCM
20 94 (7.24%) Windows Server
20 94 (7.24%) Office 365
21 90 (6.93%) Linux
22 89 (6.85%) Microsoft Certification
23 88 (6.77%) Telecoms
24 86 (6.62%) ITIL Certification
25 85 (6.54%) LAN
26 83 (6.39%) WAN
27 82 (6.31%) Citrix

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (5.85%) MS Exchange
2 33 (2.54%) SharePoint
3 24 (1.85%) IIS
4 15 (1.15%) Blackberry Enterprise Server
5 14 (1.08%) Skype for Business
6 12 (0.92%) Exchange Server 2010
7 10 (0.77%) Apache
7 10 (0.77%) Exchange Server 2007
8 9 (0.69%) Oracle Workflow
8 9 (0.69%) SAS
8 9 (0.69%) WebLogic
9 8 (0.62%) IBM Notes
9 8 (0.62%) JBoss
10 7 (0.54%) BizTalk Server
10 7 (0.54%) CMS
10 7 (0.54%) Tomcat
11 5 (0.38%) Documentum
11 5 (0.38%) Exchange Server 2013
12 4 (0.31%) Apache Airflow
12 4 (0.31%) OpenStack
Applications
1 230 (17.71%) Microsoft Office
2 59 (4.54%) Microsoft Excel
3 29 (2.23%) Microsoft PowerPoint
4 17 (1.31%) MS Visio
5 6 (0.46%) Microsoft Project
6 4 (0.31%) SPSS
7 3 (0.23%) AutoCAD
8 1 (0.077%) Autodesk Inventor
8 1 (0.077%) HipChat
8 1 (0.077%) InfoPath
8 1 (0.077%) Maya
8 1 (0.077%) MicroStation
Business Applications
1 9 (0.69%) Oracle BPM
1 9 (0.69%) Payment Gateway
2 8 (0.62%) Sonata
3 6 (0.46%) Oracle Payables
3 6 (0.46%) Remedy ITSM
4 5 (0.38%) Oracle EBS R12
4 5 (0.38%) PlanetPress Connect
5 4 (0.31%) Oracle Assets
5 4 (0.31%) Oracle Financials
5 4 (0.31%) Oracle General Ledger
5 4 (0.31%) Oracle Receivables
5 4 (0.31%) Oracle Subledger Accounting
6 3 (0.23%) Dynamics AX
6 3 (0.23%) Maximo
6 3 (0.23%) Oracle EBS
6 3 (0.23%) SAP HCM
6 3 (0.23%) SAP Hybris
6 3 (0.23%) Temenos Globus
6 3 (0.23%) Temenos T24
7 2 (0.15%) Oracle Cash Management
Cloud Services
1 94 (7.24%) Office 365
2 58 (4.46%) Microsoft Azure
3 30 (2.31%) Amazon AWS
4 11 (0.85%) PaaS
5 8 (0.62%) Mimecast
6 7 (0.54%) SaaS
7 4 (0.31%) Adobe Creative Cloud
7 4 (0.31%) IaaS
8 3 (0.23%) Boomi
8 3 (0.23%) G Suite
8 3 (0.23%) OneDrive
8 3 (0.23%) SuccessFactors
9 2 (0.15%) GitHub
10 1 (0.077%) Amazon EC2
10 1 (0.077%) Azure Active Directory
10 1 (0.077%) Cloud Computing
10 1 (0.077%) Dynamics 365
10 1 (0.077%) IBM PureFlex
10 1 (0.077%) OpenShift
10 1 (0.077%) Veeva
Communications & Networking
1 85 (6.54%) LAN
2 83 (6.39%) WAN
3 81 (6.24%) Firewall
4 80 (6.16%) VPN
5 70 (5.39%) DNS
6 56 (4.31%) DHCP
7 50 (3.85%) TCP/IP
8 36 (2.77%) SAN
8 36 (2.77%) Wireless
9 33 (2.54%) Internet
10 29 (2.23%) VoIP
11 22 (1.69%) Cisco IOS
12 21 (1.62%) Remote Desktop
13 18 (1.39%) Wi-Fi
14 17 (1.31%) SMS
15 14 (1.08%) Skype
16 13 (1.00%) MPLS
16 13 (1.00%) Network Security
17 12 (0.92%) BGP
17 12 (0.92%) VLAN
Database & Business Intelligence
1 66 (5.08%) SQL Server
2 24 (1.85%) Oracle Database
3 14 (1.08%) Relational Database
3 14 (1.08%) SQL Server 2008
4 12 (0.92%) SQL Server 2012
5 11 (0.85%) SQL Server Integration Services
6 10 (0.77%) Power BI
6 10 (0.77%) SQL Server Reporting Services
7 9 (0.69%) Data Warehouse
7 9 (0.69%) Spotfire
8 8 (0.62%) Azure SQL Database
8 8 (0.62%) DB2
8 8 (0.62%) RDBMS
9 7 (0.54%) SQL Server 2016
10 6 (0.46%) Hadoop
10 6 (0.46%) Oracle Database 11g
11 5 (0.38%) MySQL
11 5 (0.38%) SQL Server 2014
12 4 (0.31%) NoSQL
12 4 (0.31%) Oracle Reports
Development Applications
1 16 (1.23%) Git (software)
2 12 (0.92%) Jenkins
2 12 (0.92%) JIRA
3 5 (0.38%) MSI
4 3 (0.23%) VSS/SourceSafe
5 2 (0.15%) GCC
5 2 (0.15%) Maven
5 2 (0.15%) Team Foundation Server
5 2 (0.15%) Visual Studio
6 1 (0.077%) AdminStudio
6 1 (0.077%) Eclipse
6 1 (0.077%) LoadRunner
6 1 (0.077%) NuGet
6 1 (0.077%) Octopus Deploy
6 1 (0.077%) Selenium
6 1 (0.077%) TeamCity
6 1 (0.077%) Toad
General
1 200 (15.40%) Finance
2 88 (6.77%) Telecoms
3 82 (6.31%) Banking
4 70 (5.39%) Retail
5 42 (3.23%) Legal
6 32 (2.46%) Manufacturing
7 29 (2.23%) Billing
8 25 (1.92%) International Banking
9 19 (1.46%) Law
10 16 (1.23%) Advertising
11 13 (1.00%) Back Office
11 13 (1.00%) Investment Banking
12 11 (0.85%) French Language
12 11 (0.85%) German Language
13 10 (0.77%) Financial Institution
13 10 (0.77%) Marketing
13 10 (0.77%) Publishing
14 8 (0.62%) Front Office
15 6 (0.46%) Electronics
16 4 (0.31%) Pharmaceutical
Job Titles
1 387 (29.79%) Analyst
2 177 (13.63%) Service Analyst
3 165 (12.70%) Service Desk Analyst
4 131 (10.08%) Support Engineer
5 107 (8.24%) Support Analyst
6 97 (7.47%) Service Manager
7 91 (7.01%) Desktop Support
8 65 (5.00%) 2nd Line Support
9 57 (4.39%) 1st Line Support
10 55 (4.23%) IT Analyst
11 54 (4.16%) Desktop Engineer
12 53 (4.08%) Field Engineer
13 51 (3.93%) IT Support
14 45 (3.46%) Field Service Engineer
15 42 (3.23%) Consultant
15 42 (3.23%) Desktop Support Engineer
15 42 (3.23%) Service Desk Support
16 41 (3.16%) Delivery Manager
17 38 (2.93%) Architect
18 35 (2.69%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 32 (2.46%) .NET
2 28 (2.16%) Web Services
3 21 (1.62%) XML
4 16 (1.23%) Middleware
5 13 (1.00%) HTML
6 12 (0.92%) REST
7 11 (0.85%) ASP.NET
7 11 (0.85%) Node.js
8 9 (0.69%) LDAP
9 8 (0.62%) 802.1X
9 8 (0.62%) J2EE
9 8 (0.62%) jQuery
10 6 (0.46%) AngularJS
10 6 (0.46%) JSON
10 6 (0.46%) React
10 6 (0.46%) SOAP
11 5 (0.38%) Spring
12 4 (0.31%) CSS
12 4 (0.31%) WebCenter
13 3 (0.23%) SAP PI
Miscellaneous
1 136 (10.47%) Analytical Skills
2 73 (5.62%) Management Information System
3 62 (4.77%) Data Centre
4 39 (3.00%) Blackberry
5 35 (2.69%) Computer Science
6 31 (2.39%) Video Conferencing
7 27 (2.08%) Smartphone
8 25 (1.92%) iPhone
9 17 (1.31%) Clustering
10 16 (1.23%) iPad
10 16 (1.23%) Virtual Team
11 14 (1.08%) Driving Licence
11 14 (1.08%) NHS
12 12 (0.92%) CMDB
12 12 (0.92%) Enterprise Software
13 11 (0.85%) Cyberthreat
14 10 (0.77%) AS400
15 9 (0.69%) Replication
16 7 (0.54%) Mobile App
17 6 (0.46%) Microsoft Licensing
Operating Systems
1 452 (34.80%) Windows
2 195 (15.01%) Windows 7
3 109 (8.39%) Windows 10
4 94 (7.24%) Windows Server
5 90 (6.93%) Linux
6 55 (4.23%) Unix
7 46 (3.54%) Windows Server 2008
8 40 (3.08%) Windows Server 2012
9 27 (2.08%) Red Hat Enterprise Linux
10 26 (2.00%) Apple iOS
11 21 (1.62%) Android
11 21 (1.62%) Windows Server 2003
11 21 (1.62%) Windows XP
12 19 (1.46%) Windows 8
13 18 (1.39%) Mac OS
14 14 (1.08%) AIX
15 12 (0.92%) Solaris
15 12 (0.92%) Windows 2000
16 11 (0.85%) Windows Vista
17 10 (0.77%) Mac OS X
Processes & Methodologies
1 524 (40.34%) ITIL
2 196 (15.09%) Service Management
3 179 (13.78%) Incident Management
4 166 (12.78%) Service Delivery
5 138 (10.62%) Change Management
6 117 (9.01%) Problem Management
7 97 (7.47%) Project Management
8 79 (6.08%) Break/Fix
9 78 (6.00%) ITSM
10 77 (5.93%) ITIL V3
11 67 (5.16%) Continuous Improvement
11 67 (5.16%) Root Cause Analysis
12 63 (4.85%) Time Management
13 62 (4.77%) Stakeholder Management
14 55 (4.23%) Agile Software Development
14 55 (4.23%) Disaster Recovery
15 54 (4.16%) Line Management
16 51 (3.93%) Configuration Management
17 47 (3.62%) Process Improvement
18 40 (3.08%) Ticket Management
Programming Languages
1 125 (9.62%) SQL
2 50 (3.85%) Java
3 40 (3.08%) PowerShell
4 19 (1.46%) C#
5 17 (1.31%) PHP
6 15 (1.15%) Python
7 13 (1.00%) T-SQL
8 12 (0.92%) Bash Shell
9 11 (0.85%) C
9 11 (0.85%) JavaScript
9 11 (0.85%) Shell Script
10 10 (0.77%) PL/SQL
11 6 (0.46%) C++
12 5 (0.38%) GraphQL
12 5 (0.38%) R
12 5 (0.38%) VB
13 4 (0.31%) VBA
14 3 (0.23%) ABAP
14 3 (0.23%) Ruby
14 3 (0.23%) X++
Qualifications
1 133 (10.24%) Security Cleared
2 97 (7.47%) SC Cleared
3 89 (6.85%) Microsoft Certification
4 86 (6.62%) ITIL Certification
5 61 (4.70%) Degree
6 54 (4.16%) MCSE
7 52 (4.00%) Cisco Certification
8 41 (3.16%) CCNA
9 35 (2.69%) ITIL Foundation Certificate
9 35 (2.69%) MCP
10 25 (1.92%) MCSA
11 24 (1.85%) DV Cleared
11 24 (1.85%) VMware Certified Professional (VCP)
12 23 (1.77%) CCNP
13 18 (1.39%) Computer Science Degree
14 15 (1.15%) BPSS Clearance
14 15 (1.15%) DBS Check
14 15 (1.15%) MCITP
15 9 (0.69%) CCIE
16 8 (0.62%) PMP
Quality Assurance & Compliance
1 30 (2.31%) ISO 9001
2 29 (2.23%) ISO/IEC 20000
3 18 (1.39%) ISO/IEC 27001
4 15 (1.15%) Sarbanes-Oxley
5 14 (1.08%) QA
6 9 (0.69%) PMO
7 8 (0.62%) Data Quality
8 7 (0.54%) PCI DSS
9 6 (0.46%) GDPR
10 4 (0.31%) COBIT
11 2 (0.15%) COSHH
11 2 (0.15%) SEPA
12 1 (0.077%) DICOM
12 1 (0.077%) Disclosure Scotland
12 1 (0.077%) HL7
12 1 (0.077%) ISO 14001
System Software
1 273 (21.02%) Active Directory
2 76 (5.85%) VMware Infrastructure
3 40 (3.08%) Hyper-V
4 14 (1.08%) VMware ESXi
5 8 (0.62%) XenApp
6 6 (0.46%) Firmware
6 6 (0.46%) vSphere
7 5 (0.38%) Docker
7 5 (0.38%) Oracle RAC
7 5 (0.38%) Virtual Machines
8 4 (0.31%) Microsoft App-V
8 4 (0.31%) Microsoft Virtual Server
8 4 (0.31%) Samba
8 4 (0.31%) Virtual Servers
9 3 (0.23%) Forefront TMG
9 3 (0.23%) ISA Server
9 3 (0.23%) ProxySG
9 3 (0.23%) Virtual Desktop
9 3 (0.23%) VMware Workstation
9 3 (0.23%) XenDesktop
Systems Management
1 95 (7.31%) SCCM
2 22 (1.69%) AirWatch
3 14 (1.08%) SCOM
4 12 (0.92%) Backup Exec
5 11 (0.85%) Single Sign-On
6 10 (0.77%) NetBackup
6 10 (0.77%) OVSD
6 10 (0.77%) Systems Management Server (SMS)
7 9 (0.69%) Data Guard
8 8 (0.62%) McAfee ePO
9 7 (0.54%) Stealthwatch
9 7 (0.54%) WSUS
10 6 (0.46%) Cisco CUCM
11 5 (0.38%) Control-M
11 5 (0.38%) DameWare
11 5 (0.38%) Puppet
12 4 (0.31%) Microsoft Intune
12 4 (0.31%) Nagios
12 4 (0.31%) Norton AntiVirus
12 4 (0.31%) Opsview
Vendors
1 319 (24.56%) Microsoft
2 117 (9.01%) Cisco
3 115 (8.85%) VMware
4 82 (6.31%) Citrix
5 79 (6.08%) HP
6 74 (5.70%) Oracle
7 55 (4.23%) Remedy
8 40 (3.08%) Apple
9 37 (2.85%) Dell
9 37 (2.85%) Juniper
10 29 (2.23%) ServiceNow
11 28 (2.16%) CheckPoint
12 25 (1.92%) EMC
12 25 (1.92%) NetApp
13 24 (1.85%) Red Hat
14 23 (1.77%) Ivanti
15 20 (1.54%) SolarWinds
16 19 (1.46%) Adobe
17 17 (1.31%) Symantec
18 16 (1.23%) Forcepoint