Period
to 23 May 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 193 187 167
Rank change year-on-year -6 -20 -42
Contract jobs citing SLA 1,306 1,188 1,578
As % of all contract IT jobs advertised in England 1.42% 1.42% 1.62%
As % of the Quality Assurance & Compliance category 11.43% 12.27% 14.27%
Number of daily rates quoted 656 642 814
England median daily rate £325 £338 £325
Median daily rate % change year-on-year -3.70% +3.85% -
10th Percentile £119 £117 £133
90th Percentile £550 £538 £506
UK median daily rate £325 £338 £325
% change year-on-year -3.70% +3.85% +1.56%
Number of hourly rates quoted 136 142 156
England median hourly rate £15.00 £14.75 £15.00
Median hourly rate % change year-on-year +1.69% -1.67% -
10th Percentile £10.54 £10.50 £10.00
90th Percentile £28.00 £25.00 £29.38
UK median hourly rate £15.00 £15.00 £15.00

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 11,429 9,679 11,057
As % of all contract IT jobs advertised in England 12.41% 11.60% 11.38%
Number of daily rates quoted 7,399 6,319 7,192
England median daily rate £450 £450 £410
Median daily rate % change year-on-year - +9.76% +2.50%
10th Percentile £263 £250 £235
90th Percentile £638 £638 £600
UK median daily rate £450 £433 £400
% change year-on-year +4.05% +8.13% -
Number of hourly rates quoted 323 322 385
England median hourly rate £22.50 £20.50 £22.84
Median hourly rate % change year-on-year +9.76% -10.23% +11.39%
10th Percentile £11.75 £10.78 £11.17
90th Percentile £51.15 £52.50 £52.50
UK median hourly rate £22.50 £22.50 £23.81
% change year-on-year - -5.49% +16.13%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 23 May 2018.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 23 May 2018.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 470 £350 -8.50% 100
South East -5 322 £325 -7.14% 79
North of England -18 196 £300 -1.72% 94
Midlands -16 133 £325 +8.42% 51
East of England +12 103 £188 -30.88% 30
Yorkshire -21 94 £325 +54.76% 35
South West +21 84 £390 +15.56% 36
North West -3 80 £300 -11.44% 50
West Midlands -13 80 £286 -12.15% 31
East Midlands +2 53 £400 +33.33% 19
North East -1 26 £185 -43.08% 9
SLA
UK

For the 6 months to 23 May 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 467 (35.76%) ITIL
2 454 (34.76%) Windows
3 315 (24.12%) Microsoft
4 251 (19.22%) Active Directory
5 229 (17.53%) Microsoft Office
6 220 (16.85%) Finance
7 200 (15.31%) Service Management
8 197 (15.08%) Windows 7
9 170 (13.02%) Service Delivery
10 153 (11.72%) Incident Management
11 142 (10.87%) Security Cleared
12 141 (10.80%) Analytical Skills
13 129 (9.88%) Problem-Solving
14 128 (9.80%) Change Management
15 124 (9.49%) Cisco
16 122 (9.34%) VMware
17 119 (9.11%) Problem Management
18 113 (8.65%) Linux
19 111 (8.50%) Windows 10
20 109 (8.35%) Office 365
21 107 (8.19%) SC Cleared
21 107 (8.19%) SCCM
22 103 (7.89%) SQL
23 97 (7.43%) Windows Server
24 90 (6.89%) VPN
24 90 (6.89%) ITIL V3
25 88 (6.74%) Telecoms
26 86 (6.58%) Citrix
27 84 (6.43%) WAN
27 84 (6.43%) Data Centre

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (5.74%) MS Exchange
2 51 (3.91%) SharePoint
3 23 (1.76%) IIS
4 19 (1.45%) Exchange Server 2010
5 17 (1.30%) Skype for Business
6 15 (1.15%) Blackberry Enterprise Server
7 9 (0.69%) CMS
7 9 (0.69%) SharePoint Server
8 8 (0.61%) Apache
9 7 (0.54%) Confluence
9 7 (0.54%) Oracle SOA Suite
9 7 (0.54%) SAS
10 6 (0.46%) BizTalk Server
10 6 (0.46%) JBoss
11 5 (0.38%) Tomcat
12 4 (0.31%) Apache Airflow
12 4 (0.31%) Exchange Server 2007
13 3 (0.23%) Apache Spark
13 3 (0.23%) SharePoint 2010
13 3 (0.23%) WebSphere
Applications
1 229 (17.53%) Microsoft Office
2 82 (6.28%) Microsoft Excel
3 37 (2.83%) Microsoft PowerPoint
4 19 (1.45%) MS Visio
5 7 (0.54%) Microsoft Project
6 4 (0.31%) AutoCAD
6 4 (0.31%) SPSS
7 2 (0.15%) Spreadsheet
8 1 (0.077%) InfoPath
8 1 (0.077%) Maya
Business Applications
1 14 (1.07%) Remedy ITSM
2 10 (0.77%) Oracle Payables
3 9 (0.69%) Oracle EBS R12
4 8 (0.61%) Oracle EBS
5 7 (0.54%) Temenos Globus
5 7 (0.54%) Temenos T24
6 6 (0.46%) assyst
6 6 (0.46%) Dynamics CRM
6 6 (0.46%) Oracle Receivables
7 5 (0.38%) Oracle General Ledger
7 5 (0.38%) Payment Gateway
8 4 (0.31%) Oracle Applications
8 4 (0.31%) Oracle Assets
8 4 (0.31%) Oracle Cash Management
8 4 (0.31%) Oracle Financials
8 4 (0.31%) Oracle Payroll
8 4 (0.31%) Oracle Subledger Accounting
9 3 (0.23%) Oracle ERP
9 3 (0.23%) SAP Hybris
9 3 (0.23%) Unit4 Business World
Cloud Services
1 109 (8.35%) Office 365
2 74 (5.67%) Microsoft Azure
3 54 (4.13%) Amazon AWS
4 12 (0.92%) AWS Lambda
4 12 (0.92%) PaaS
4 12 (0.92%) Serverless
5 10 (0.77%) SaaS
6 8 (0.61%) IaaS
6 8 (0.61%) SuccessFactors
7 6 (0.46%) Cloud Computing
8 5 (0.38%) G Suite
8 5 (0.38%) OneDrive
9 4 (0.31%) Azure Active Directory
10 3 (0.23%) Boomi
10 3 (0.23%) Dynamics 365
11 2 (0.15%) Mimecast
11 2 (0.15%) OpenShift
11 2 (0.15%) Veeva
12 1 (0.077%) Amazon CloudWatch
12 1 (0.077%) Yammer
Communications & Networking
1 90 (6.89%) VPN
2 84 (6.43%) WAN
3 82 (6.28%) LAN
4 74 (5.67%) Firewall
5 60 (4.59%) DNS
6 53 (4.06%) SAN
7 47 (3.60%) DHCP
8 38 (2.91%) TCP/IP
9 29 (2.22%) VoIP
10 27 (2.07%) Internet
11 25 (1.91%) Wireless
12 24 (1.84%) SMS
13 21 (1.61%) MPLS
13 21 (1.61%) Remote Desktop
14 16 (1.23%) Skype
15 15 (1.15%) Cisco IOS
16 14 (1.07%) Radio Access Network
16 14 (1.07%) SSL
17 13 (1.00%) BGP
17 13 (1.00%) VLAN
Database & Business Intelligence
1 65 (4.98%) SQL Server
2 26 (1.99%) Oracle Database
3 13 (1.00%) Relational Database
4 12 (0.92%) DB2
5 11 (0.84%) SQL Server 2012
6 8 (0.61%) Big Data
6 8 (0.61%) Data Warehouse
6 8 (0.61%) Hadoop
6 8 (0.61%) SQL Server Integration Services
7 7 (0.54%) Azure SQL Database
7 7 (0.54%) Oracle Database 11g
7 7 (0.54%) Oracle Database 12c
8 6 (0.46%) PostgreSQL
8 6 (0.46%) SQL Server 2008
9 5 (0.38%) Amazon RDS
9 5 (0.38%) Oracle Reports
9 5 (0.38%) Power BI
9 5 (0.38%) Spotfire
10 4 (0.31%) NoSQL
11 3 (0.23%) Apache Hive
Development Applications
1 25 (1.91%) Git (software)
2 24 (1.84%) Jenkins
3 20 (1.53%) Visual Studio
4 14 (1.07%) JIRA
5 12 (0.92%) Team Foundation Server
6 7 (0.54%) MSI
6 7 (0.54%) Visual Studio Team System
6 7 (0.54%) VSS/SourceSafe
7 4 (0.31%) GCC
7 4 (0.31%) git-flow
8 3 (0.23%) Maven
8 3 (0.23%) Selenium
9 2 (0.15%) AdminStudio
9 2 (0.15%) Atlassian Bamboo
9 2 (0.15%) Eclipse
9 2 (0.15%) Sonatype Nexus
9 2 (0.15%) Subversion
10 1 (0.077%) GitLab
10 1 (0.077%) JUnit
10 1 (0.077%) Octopus Deploy
General
1 220 (16.85%) Finance
2 88 (6.74%) Telecoms
3 69 (5.28%) Banking
4 62 (4.75%) Retail
5 57 (4.36%) Legal
6 30 (2.30%) Billing
7 23 (1.76%) Manufacturing
8 22 (1.68%) Law
9 13 (1.00%) Back Office
10 12 (0.92%) Publishing
11 11 (0.84%) Marketing
12 10 (0.77%) German Language
12 10 (0.77%) Investment Banking
13 9 (0.69%) Advertising
13 9 (0.69%) Mandarin Language
14 8 (0.61%) Retail Banking
15 7 (0.54%) Digital Economy
15 7 (0.54%) Financial Institution
15 7 (0.54%) French Language
16 6 (0.46%) Front Office
Job Titles
1 323 (24.73%) Analyst
2 138 (10.57%) Service Analyst
2 138 (10.57%) Support Engineer
3 118 (9.04%) Service Desk Analyst
4 110 (8.42%) Desktop Support
5 104 (7.96%) Service Manager
6 103 (7.89%) Support Analyst
7 74 (5.67%) 2nd Line Support
8 59 (4.52%) Desktop Engineer
9 52 (3.98%) Architect
10 51 (3.91%) Consultant
11 47 (3.60%) 1st Line Support
12 45 (3.45%) IT Support
13 44 (3.37%) Desktop Support Engineer
14 41 (3.14%) Administrator
14 41 (3.14%) Developer
15 36 (2.76%) IT Analyst
16 34 (2.60%) 1st/2nd Line Support
17 32 (2.45%) 2nd Line Engineer
17 32 (2.45%) Field Engineer
Libraries, Frameworks & Software Standards
1 42 (3.22%) .NET
2 30 (2.30%) Web Services
3 22 (1.68%) XML
4 20 (1.53%) Node.js
5 18 (1.38%) HTML
6 16 (1.23%) Middleware
7 13 (1.00%) REST
8 12 (0.92%) AngularJS
8 12 (0.92%) LDAP
9 11 (0.84%) CSS
10 8 (0.61%) 802.1X
11 7 (0.54%) .NET Framework
11 7 (0.54%) JSP
12 6 (0.46%) EDI
12 6 (0.46%) Entity Framework
12 6 (0.46%) LINQ
12 6 (0.46%) Oracle Fusion
13 5 (0.38%) jQuery
13 5 (0.38%) SAML
13 5 (0.38%) Spring
Miscellaneous
1 141 (10.80%) Analytical Skills
2 84 (6.43%) Data Centre
3 76 (5.82%) Management Information System
4 52 (3.98%) Self-Motivation
5 31 (2.37%) Blackberry
6 29 (2.22%) Computer Science
7 28 (2.14%) Video Conferencing
8 26 (1.99%) Virtual Team
9 23 (1.76%) iPhone
9 23 (1.76%) NHS
10 20 (1.53%) Clustering
10 20 (1.53%) Replication
10 20 (1.53%) Smartphone
11 18 (1.38%) CMDB
11 18 (1.38%) iPad
12 15 (1.15%) Driving Licence
13 14 (1.07%) Enterprise Software
14 13 (1.00%) Mainframe
14 13 (1.00%) Mobile App
15 11 (0.84%) Private Cloud
Operating Systems
1 454 (34.76%) Windows
2 197 (15.08%) Windows 7
3 113 (8.65%) Linux
4 111 (8.50%) Windows 10
5 97 (7.43%) Windows Server
6 70 (5.36%) Unix
7 54 (4.13%) Windows Server 2008
8 51 (3.91%) Apple iOS
9 43 (3.29%) Android
9 43 (3.29%) Windows Server 2012
10 30 (2.30%) Red Hat Enterprise Linux
11 25 (1.91%) Windows Server 2003
12 20 (1.53%) Windows 8
13 19 (1.45%) AIX
13 19 (1.45%) Mac OS X
13 19 (1.45%) Windows XP
14 18 (1.38%) Mac OS
15 15 (1.15%) Solaris
16 14 (1.07%) Windows 2000
17 11 (0.84%) Windows Vista
Processes & Methodologies
1 467 (35.76%) ITIL
2 200 (15.31%) Service Management
3 170 (13.02%) Service Delivery
4 153 (11.72%) Incident Management
5 129 (9.88%) Problem-Solving
6 128 (9.80%) Change Management
7 119 (9.11%) Problem Management
8 90 (6.89%) ITIL V3
9 77 (5.90%) Continuous Improvement
10 76 (5.82%) Project Management
11 68 (5.21%) ITSM
12 67 (5.13%) Stakeholder Management
13 63 (4.82%) Agile Software Development
14 58 (4.44%) Line Management
14 58 (4.44%) Time Management
15 57 (4.36%) Disaster Recovery
16 56 (4.29%) DevOps
17 50 (3.83%) Configuration Management
18 48 (3.68%) Process Improvement
19 47 (3.60%) Data Modelling
Programming Languages
1 103 (7.89%) SQL
2 63 (4.82%) Java
3 57 (4.36%) PowerShell
4 30 (2.30%) JavaScript
5 29 (2.22%) PHP
6 27 (2.07%) Shell Script
7 24 (1.84%) C
8 21 (1.61%) C#
9 16 (1.23%) Python
10 13 (1.00%) VB
11 10 (0.77%) PL/SQL
11 10 (0.77%) VBScript
12 9 (0.69%) T-SQL
12 9 (0.69%) VB.NET
13 8 (0.61%) Perl
13 8 (0.61%) VBA
14 5 (0.38%) Bash Shell
14 5 (0.38%) Korn
15 4 (0.31%) AWK
15 4 (0.31%) R
Qualifications
1 142 (10.87%) Security Cleared
2 107 (8.19%) SC Cleared
3 72 (5.51%) Microsoft Certification
4 59 (4.52%) Degree
5 53 (4.06%) Cisco Certification
5 53 (4.06%) ITIL Certification
6 42 (3.22%) MCSE
7 40 (3.06%) CCNA
8 32 (2.45%) MCP
9 27 (2.07%) CCNP
10 25 (1.91%) MCSA
11 24 (1.84%) DV Cleared
12 21 (1.61%) ITIL Foundation Certificate
13 12 (0.92%) BPSS Clearance
13 12 (0.92%) MCDST
14 10 (0.77%) VMware Certified Professional (VCP)
15 9 (0.69%) CCSE
15 9 (0.69%) PRINCE2 Certification
16 8 (0.61%) A+ Certification
17 7 (0.54%) PMP
Quality Assurance & Compliance
1 27 (2.07%) Sarbanes-Oxley
2 19 (1.45%) QA
3 17 (1.30%) PMO
4 13 (1.00%) Data Quality
5 12 (0.92%) ISO/IEC 27001
6 9 (0.69%) PCI DSS
7 7 (0.54%) ISO 9001
7 7 (0.54%) ISO/IEC 20000
8 6 (0.46%) GxP
9 4 (0.31%) ISO 22301
10 3 (0.23%) Disclosure Scotland
11 2 (0.15%) GDPR
11 2 (0.15%) HL7
11 2 (0.15%) SEPA
12 1 (0.077%) GAAP
12 1 (0.077%) GAMP
System Software
1 251 (19.22%) Active Directory
2 81 (6.20%) VMware Infrastructure
3 33 (2.53%) Hyper-V
4 13 (1.00%) Virtual Desktop
5 10 (0.77%) XenApp
6 8 (0.61%) VMware ESXi
6 8 (0.61%) vSphere
7 7 (0.54%) BitLocker
8 5 (0.38%) Firmware
8 5 (0.38%) Microsoft App-V
8 5 (0.38%) Microsoft Virtual Server
8 5 (0.38%) Veritas Cluster Server
8 5 (0.38%) Virtual Machines
8 5 (0.38%) Virtual Servers
9 4 (0.31%) VMware Workstation
10 3 (0.23%) Forefront TMG
10 3 (0.23%) ISA Server
10 3 (0.23%) UAG
11 2 (0.15%) Oracle RAC
11 2 (0.15%) VMware Server
Systems Management
1 107 (8.19%) SCCM
2 25 (1.91%) AirWatch
3 17 (1.30%) Puppet
4 15 (1.15%) Ansible
4 15 (1.15%) Single Sign-On
5 12 (0.92%) Backup Exec
5 12 (0.92%) Opscode Chef
5 12 (0.92%) Systems Management Server (SMS)
6 6 (0.46%) Microsoft Intune
6 6 (0.46%) SCOM
6 6 (0.46%) vCenter Server
7 4 (0.31%) Data Guard
7 4 (0.31%) NetBackup
7 4 (0.31%) Oracle Enterprise Manager
7 4 (0.31%) Tivoli Storage Manager
7 4 (0.31%) WSUS
8 3 (0.23%) Cobbler
8 3 (0.23%) Enterprise Manager Cloud Control
8 3 (0.23%) FortiGate
8 3 (0.23%) ServiceCenter
Vendors
1 315 (24.12%) Microsoft
2 124 (9.49%) Cisco
3 122 (9.34%) VMware
4 86 (6.58%) Citrix
5 76 (5.82%) Oracle
6 65 (4.98%) HP
7 60 (4.59%) Remedy
8 46 (3.52%) ServiceNow
9 44 (3.37%) Apple
10 35 (2.68%) Juniper
11 31 (2.37%) CheckPoint
11 31 (2.37%) EMC
12 27 (2.07%) NetApp
13 25 (1.91%) SAP
14 24 (1.84%) Red Hat
15 23 (1.76%) Dell
16 22 (1.68%) Ivanti
17 21 (1.61%) IBM
18 20 (1.53%) Symantec
19 19 (1.45%) Xamarin