Period
to 22 February 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 22 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
22 Feb 2020
Same period 2019 Same period 2018
Rank 171 228 199
Rank change year-on-year +57 -29 -29
Contract jobs citing SLA 942 1,130 1,299
As % of all contract IT jobs advertised in England 1.53% 1.25% 1.39%
As % of the Quality Assurance & Compliance category 15.28% 11.53% 10.86%
Number of daily rates quoted 497 623 686
England median daily rate £325 £300 £300
Median daily rate % change year-on-year +8.33% - -13.04%
10th Percentile £118 £113 £116
90th Percentile £538 £550 £525
UK median daily rate £325 £300 £300
% change year-on-year +8.33% - -14.29%
Number of hourly rates quoted 94 138 135
England median hourly rate £18.70 £15.00 £15.00
Median hourly rate % change year-on-year +24.67% - -1.56%
10th Percentile £12.50 £9.99 £9.93
90th Percentile £48.20 £27.25 £24.71
UK median hourly rate £18.70 £15.00 £15.00
% change year-on-year +24.67% - -9.09%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 6,166 9,801 11,956
As % of all contract IT jobs advertised in England 10.03% 10.80% 12.82%
Number of daily rates quoted 3,826 6,204 7,839
England median daily rate £450 £450 £450
10th Percentile £238 £256 £263
90th Percentile £638 £645 £638
UK median daily rate £450 £450 £445
% change year-on-year - +1.12% +4.71%
Number of hourly rates quoted 269 332 316
England median hourly rate £25.60 £21.07 £21.00
Median hourly rate % change year-on-year +21.50% +0.31% -2.33%
10th Percentile £12.77 £11.00 £11.43
90th Percentile £53.75 £48.75 £57.50
UK median hourly rate £24.50 £21.00 £21.21
% change year-on-year +16.68% -0.98% -1.37%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 22 February 2020.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 22 February 2020.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 22 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +50 295 £368 +8.09% 139
South East +35 218 £250 -5.66% 136
North of England +36 192 £275 -2.22% 171
North West +36 125 £329 +1.15% 112
Midlands +57 91 £350 +2.19% 98
East of England +39 86 £350 +36.59% 58
South West +15 62 £358 +43.00% 56
West Midlands +53 58 £450 +20.00% 56
Yorkshire +59 56 £163 -11.56% 43
East Midlands +27 33 £156 -43.45% 42
North East -5 11 £263 +5.00% 16
SLA
UK

For the 6 months to 22 February 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 350 (37.15%) Windows
2 294 (31.21%) ITIL
3 229 (24.31%) Active Directory
4 224 (23.78%) Microsoft
5 157 (16.67%) Office 365
6 148 (15.71%) Windows 10
7 145 (15.39%) Incident Management
8 135 (14.33%) Service Management
9 131 (13.91%) Finance
10 130 (13.80%) Microsoft Office
11 127 (13.48%) Problem-Solving
12 118 (12.53%) VMware
12 118 (12.53%) Security Cleared
13 116 (12.31%) Service Delivery
14 110 (11.68%) Windows Server
15 106 (11.25%) Windows 7
16 105 (11.15%) Change Management
17 90 (9.55%) Azure
18 87 (9.24%) Problem Management
19 86 (9.13%) SC Cleared
19 86 (9.13%) Analytical Skills
20 85 (9.02%) SCCM
21 84 (8.92%) Cisco
22 81 (8.60%) PowerShell
23 77 (8.17%) ITSM
24 75 (7.96%) Telecoms
25 72 (7.64%) Windows Server 2008
25 72 (7.64%) Self-Motivation
26 69 (7.32%) Windows Server 2012
27 68 (7.22%) Degree

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (5.63%) SharePoint
2 49 (5.20%) Skype for Business
3 28 (2.97%) MS Exchange
4 24 (2.55%) Exchange Server 2013
5 20 (2.12%) Confluence
5 20 (2.12%) IIS
6 11 (1.17%) Oracle SOA Suite
7 10 (1.06%) IBM Notes
8 9 (0.96%) SharePoint 2010
8 9 (0.96%) WebLogic
9 7 (0.74%) Exchange Server 2010
10 6 (0.64%) Anypoint
10 6 (0.64%) CMS
10 6 (0.64%) SharePoint 2013
11 5 (0.53%) DataSynapse
11 5 (0.53%) Exchange Server 2007
11 5 (0.53%) Red Hat Fuse
12 3 (0.32%) Apache
12 3 (0.32%) Mendix
12 3 (0.32%) Oracle Workflow
Applications
1 130 (13.80%) Microsoft Office
2 37 (3.93%) Microsoft Excel
3 15 (1.59%) Microsoft PowerPoint
4 10 (1.06%) Microsoft Project
5 8 (0.85%) MS Visio
6 6 (0.64%) Acrobat
6 6 (0.64%) Spreadsheet
7 3 (0.32%) Adobe Illustrator
7 3 (0.32%) Photoshop
8 1 (0.11%) Adobe Creative Suite
Business Applications
1 13 (1.38%) Remedy ITSM
2 12 (1.27%) Dynamics CRM
2 12 (1.27%) SAP HCM
3 8 (0.85%) assyst
4 5 (0.53%) Aligne
4 5 (0.53%) Oracle Applications
5 4 (0.42%) Oracle Procure-to-Pay
6 3 (0.32%) Oracle BPM
6 3 (0.32%) Salesforce.com CRM
7 2 (0.21%) Dynamics AX
7 2 (0.21%) Elite 3E
7 2 (0.21%) Magento
7 2 (0.21%) NetSuite
7 2 (0.21%) SAP MM
7 2 (0.21%) Shopify
7 2 (0.21%) Unica
8 1 (0.11%) Oracle EBS R12
8 1 (0.11%) Oracle General Ledger
8 1 (0.11%) SAP FS
8 1 (0.11%) SAP Travel Management
Cloud Services
1 157 (16.67%) Office 365
2 90 (9.55%) Azure
3 47 (4.99%) AWS
4 17 (1.80%) SaaS
5 14 (1.49%) GCP
5 14 (1.49%) PaaS
6 13 (1.38%) Trello
7 12 (1.27%) Azure Active Directory
7 12 (1.27%) SuccessFactors
8 9 (0.96%) OneDrive
9 8 (0.85%) IaaS
10 7 (0.74%) Dynamics 365
11 6 (0.64%) Force.com
11 6 (0.64%) Power Platform
12 5 (0.53%) G Suite
12 5 (0.53%) GitHub
13 4 (0.42%) Mimecast
13 4 (0.42%) Veeva
14 3 (0.32%) AWS Lambda
14 3 (0.32%) Serverless
Communications & Networking
1 60 (6.37%) DNS
2 54 (5.73%) Firewall
3 52 (5.52%) WAN
4 49 (5.20%) Skype
5 46 (4.88%) LAN
6 45 (4.78%) VPN
7 42 (4.46%) DHCP
8 38 (4.03%) Internet
8 38 (4.03%) TCP/IP
9 32 (3.40%) Remote Desktop
10 29 (3.08%) VoIP
11 28 (2.97%) SAN
12 25 (2.65%) Wireless
13 19 (2.02%) 4G
13 19 (2.02%) Network Security
14 17 (1.80%) SSL
15 16 (1.70%) MPLS
16 15 (1.59%) BGP
17 14 (1.49%) OSPF
17 14 (1.49%) Radio Access Network
Database & Business Intelligence
1 58 (6.16%) SQL Server
2 16 (1.70%) Oracle Database
3 13 (1.38%) Oracle Reports
4 11 (1.17%) Data Warehouse
4 11 (1.17%) SQL Server Integration Services
5 9 (0.96%) Relational Database
5 9 (0.96%) SQL Server Analysis Services
6 7 (0.74%) Oracle Database 11g
6 7 (0.74%) Oracle Database 12c
6 7 (0.74%) QlikView
7 6 (0.64%) MongoDB
7 6 (0.64%) MySQL
7 6 (0.64%) Power BI
7 6 (0.64%) SQL Server Reporting Services
8 5 (0.53%) Oracle BI EE
8 5 (0.53%) Oracle ODI
9 4 (0.42%) DB2
10 3 (0.32%) Amazon RDS
10 3 (0.32%) Oracle Database 10g
10 3 (0.32%) Oracle Smart View
Development Applications
1 30 (3.18%) JIRA
2 12 (1.27%) Git (software)
3 8 (0.85%) Jenkins
4 5 (0.53%) MSBuild
4 5 (0.53%) Subversion
4 5 (0.53%) TeamCity
5 4 (0.42%) ProC
6 3 (0.32%) PowerBuilder
6 3 (0.32%) Vagrant
7 2 (0.21%) Cucumber
7 2 (0.21%) Eclipse
7 2 (0.21%) GitLab
7 2 (0.21%) JMeter
7 2 (0.21%) VSS/SourceSafe
8 1 (0.11%) Selenium
8 1 (0.11%) SoapUI
General
1 131 (13.91%) Finance
2 75 (7.96%) Telecoms
3 49 (5.20%) Public Sector
4 35 (3.72%) Banking
5 22 (2.34%) Retail
6 21 (2.23%) Legal
7 15 (1.59%) Marketing
8 8 (0.85%) Local Government
8 8 (0.85%) Pharmaceutical
9 7 (0.74%) Back Office
10 6 (0.64%) Manufacturing
11 5 (0.53%) Advertising
12 4 (0.42%) Aerospace
12 4 (0.42%) Automotive
13 3 (0.32%) Law
13 3 (0.32%) Publishing
14 2 (0.21%) Billing
14 2 (0.21%) Financial Institution
14 2 (0.21%) Front Office
14 2 (0.21%) Mandarin Language
Job Titles
1 219 (23.25%) Analyst
2 109 (11.57%) Service Analyst
3 102 (10.83%) Service Desk Analyst
4 96 (10.19%) Support Engineer
5 64 (6.79%) Support Analyst
6 57 (6.05%) 2nd Line Support
7 47 (4.99%) 1st Line Support
8 46 (4.88%) Consultant
8 46 (4.88%) Service Manager
9 44 (4.67%) Network Engineer
10 43 (4.56%) Field Engineer
11 42 (4.46%) IT Support
12 41 (4.35%) Desktop Support
13 40 (4.25%) IT Engineer
14 37 (3.93%) IT Analyst
15 36 (3.82%) Service Desk Support
16 35 (3.72%) 2nd Line Engineer
17 34 (3.61%) 3rd Line Engineer
18 30 (3.18%) Desktop Engineer
18 30 (3.18%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 15 (1.59%) .NET
1 15 (1.59%) Web Services
2 11 (1.17%) XML
3 9 (0.96%) CSS
3 9 (0.96%) HTML
4 7 (0.74%) REST
5 6 (0.64%) SAP Fiori
5 6 (0.64%) SAPUI5
6 5 (0.53%) LDAP
6 5 (0.53%) Middleware
6 5 (0.53%) Node.js
6 5 (0.53%) SAML
7 4 (0.42%) SOAP
8 3 (0.32%) .NET Framework
8 3 (0.32%) JSON
8 3 (0.32%) Oracle Fusion
8 3 (0.32%) Ruby on Rails
9 2 (0.21%) jQuery
9 2 (0.21%) OSGi
9 2 (0.21%) WPF
Miscellaneous
1 86 (9.13%) Analytical Skills
2 72 (7.64%) Self-Motivation
3 48 (5.10%) Data Centre
4 40 (4.25%) Management Information System
5 25 (2.65%) Replication
6 24 (2.55%) NHS
7 20 (2.12%) Driving Licence
8 19 (2.02%) Enterprise Software
9 17 (1.80%) Blackberry
10 15 (1.59%) User Experience
11 10 (1.06%) EMC VNX
11 10 (1.06%) Video Conferencing
12 9 (0.96%) Celerra
12 9 (0.96%) CLARiiON
12 9 (0.96%) Clustering
12 9 (0.96%) CMDB
13 8 (0.85%) BYOD
13 8 (0.85%) iPhone
14 7 (0.74%) Fat Client
14 7 (0.74%) Handset
Operating Systems
1 350 (37.15%) Windows
2 148 (15.71%) Windows 10
3 110 (11.68%) Windows Server
4 106 (11.25%) Windows 7
5 72 (7.64%) Windows Server 2008
6 69 (7.32%) Windows Server 2012
7 59 (6.26%) Linux
8 44 (4.67%) Unix
9 33 (3.50%) Apple iOS
10 23 (2.44%) Windows Server 2003
11 20 (2.12%) Solaris
12 17 (1.80%) Android
13 16 (1.70%) Mac OS
14 10 (1.06%) Red Hat Enterprise Linux
14 10 (1.06%) Windows XP
15 9 (0.96%) Mac OS X
16 6 (0.64%) Windows 8
17 5 (0.53%) Oracle Linux
18 4 (0.42%) OpenVMS
18 4 (0.42%) SUSE
Processes & Methodologies
1 294 (31.21%) ITIL
2 145 (15.39%) Incident Management
3 135 (14.33%) Service Management
4 127 (13.48%) Problem-Solving
5 116 (12.31%) Service Delivery
6 105 (11.15%) Change Management
7 87 (9.24%) Problem Management
8 77 (8.17%) ITSM
9 62 (6.58%) Agile Software Development
10 54 (5.73%) Root Cause Analysis
11 53 (5.63%) Break/Fix
12 47 (4.99%) Process Improvement
12 47 (4.99%) Stakeholder Management
13 45 (4.78%) Project Delivery
14 44 (4.67%) Migration
15 40 (4.25%) CRM
15 40 (4.25%) Project Management
16 38 (4.03%) Proactive Monitoring
17 37 (3.93%) ITIL V3
18 36 (3.82%) Workflow
Programming Languages
1 81 (8.60%) PowerShell
2 67 (7.11%) SQL
3 20 (2.12%) Java
4 19 (2.02%) C
5 14 (1.49%) JavaScript
6 13 (1.38%) Python
7 11 (1.17%) PL/SQL
7 11 (1.17%) Shell Script
8 10 (1.06%) PHP
9 8 (0.85%) Bash Shell
9 8 (0.85%) Perl
10 5 (0.53%) C++
10 5 (0.53%) T-SQL
11 4 (0.42%) Fortran
11 4 (0.42%) Ruby
11 4 (0.42%) VBScript
11 4 (0.42%) VC++
12 3 (0.32%) VB
13 2 (0.21%) ABAP
13 2 (0.21%) VBA
Qualifications
1 118 (12.53%) Security Cleared
2 86 (9.13%) SC Cleared
3 68 (7.22%) Degree
4 57 (6.05%) Microsoft Certification
5 38 (4.03%) Cisco Certification
6 33 (3.50%) ITIL Certification
7 32 (3.40%) MCSE
8 30 (3.18%) CCNA
9 21 (2.23%) CCNP
10 19 (2.02%) DV Cleared
10 19 (2.02%) MCP
11 16 (1.70%) BPSS Clearance
12 15 (1.59%) MCSA
13 13 (1.38%) DBS Check
14 12 (1.27%) A+ Certification
15 11 (1.17%) BC Cleared
16 10 (1.06%) MCITP
17 9 (0.96%) CISSP
17 9 (0.96%) ITIL Foundation Certificate
18 6 (0.64%) CCIP
Quality Assurance & Compliance
1 23 (2.44%) QA
2 14 (1.49%) PMO
3 12 (1.27%) ISO/IEC 27001
4 9 (0.96%) PCI DSS
5 7 (0.74%) GDPR
6 6 (0.64%) Data Quality
7 5 (0.53%) HMG Security Policy Framework
7 5 (0.53%) Sarbanes-Oxley
8 4 (0.42%) COBIT
9 3 (0.32%) Cyber Essentials
9 3 (0.32%) Cyber Essentials PLUS
9 3 (0.32%) ISO/IEC 20000
10 2 (0.21%) HIPAA
10 2 (0.21%) ISO 9001
11 1 (0.11%) BS7799
11 1 (0.11%) Dodd-Frank
11 1 (0.11%) GxP
11 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.11%) MiFID
11 1 (0.11%) NIST
System Software
1 229 (24.31%) Active Directory
2 64 (6.79%) VMware Infrastructure
3 48 (5.10%) Hyper-V
4 23 (2.44%) XenApp
5 18 (1.91%) vSphere
6 17 (1.80%) VMware ESXi
7 15 (1.59%) XenDesktop
8 13 (1.38%) Docker
9 11 (1.17%) Virtual Servers
10 10 (1.06%) Firmware
10 10 (1.06%) Virtual Machines
11 9 (0.96%) EMC RecoverPoint
11 9 (0.96%) Oracle RAC
12 6 (0.64%) VMware NSX
13 5 (0.53%) BitLocker
13 5 (0.53%) Citrix Hypervisor
14 4 (0.42%) Squid
14 4 (0.42%) Virtual Desktop
15 3 (0.32%) Terminal Services
16 2 (0.21%) ISA Server
Systems Management
1 85 (9.02%) SCCM
2 12 (1.27%) NetBackup
2 12 (1.27%) Puppet
3 11 (1.17%) SCOM
4 10 (1.06%) Ansible
4 10 (1.06%) Microsoft Intune
5 9 (0.96%) Oracle RMAN
6 8 (0.85%) Norton AntiVirus
7 7 (0.74%) Kubernetes
7 7 (0.74%) Nagios
8 6 (0.64%) Single Sign-On
8 6 (0.64%) Symantec Endpoint Protection
8 6 (0.64%) vCenter Server
8 6 (0.64%) vRealize
9 5 (0.53%) Jamf Pro
9 5 (0.53%) McAfee ePO
9 5 (0.53%) Opscode Chef
9 5 (0.53%) Red Hat Satellite
10 4 (0.42%) Cacti
10 4 (0.42%) HP SIM
Vendors
1 224 (23.78%) Microsoft
2 118 (12.53%) VMware
3 84 (8.92%) Cisco
4 62 (6.58%) Oracle
5 51 (5.41%) Citrix
5 51 (5.41%) ServiceNow
6 39 (4.14%) Remedy
7 27 (2.87%) SAP
8 24 (2.55%) HP
9 23 (2.44%) Dell
10 20 (2.12%) Apple
10 20 (2.12%) McAfee
11 19 (2.02%) CheckPoint
12 17 (1.80%) F5
12 17 (1.80%) Samsung
13 16 (1.70%) EMC
14 15 (1.59%) Palo Alto
15 14 (1.49%) Adobe
15 14 (1.49%) BMC
15 14 (1.49%) Salesforce.com