Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 186 163 146
Rank change year-on-year -23 -17 -20
Contract jobs citing SLA 1355 1624 1747
As % of all contract IT jobs advertised in England 1.43% 1.67% 1.68%
As % of the Quality Assurance & Compliance category 11.28% 14.77% 14.28%
Number of daily rates quoted 759 903 853
England median daily rate £300 £325 £325
Median daily rate % change year-on-year -7.69% - +8.33%
10th Percentile £110 £135 £116
90th Percentile £519 £525 £505
UK median daily rate £298 £325 £320
% change year-on-year -8.46% +1.56% +15.32%
Number of hourly rates quoted 144 175 194
England median hourly rate £14.82 £15.00 £17.17
Median hourly rate % change year-on-year -1.23% -12.61% +7.28%
10th Percentile £9.69 £10.00 £10.88
90th Percentile £21.70 £33.90 £27.50
UK median hourly rate £15.00 £15.00 £17.00
% change year-on-year - -11.76% +6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 12011 10994 12235
As % of all contract IT jobs advertised in England 12.66% 11.30% 11.79%
Number of daily rates quoted 7904 7236 7864
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £228 £237
90th Percentile £638 £600 £588
UK median daily rate £438 £425 £405
% change year-on-year +2.94% +4.94% +1.25%
Number of hourly rates quoted 334 380 430
England median hourly rate £20.00 £22.67 £21.64
Median hourly rate % change year-on-year -11.77% +4.75% +10.97%
10th Percentile £11.05 £10.99 £11.48
90th Percentile £50.00 £47.25 £51.25
UK median hourly rate £20.00 £22.84 £22.50
% change year-on-year -12.42% +1.49% +15.38%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 21 November 2017.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -44 465 £325 -13.91% 58
South East -36 340 £340 -2.86% 57
North of England -9 234 £191 -31.96% 50
Midlands +43 165 £281 +3.96% 25
East of England +20 126 £275 +17.02% 21
Yorkshire +49 113 £100 -50.00% 18
West Midlands +29 106 £264 -12.00% 14
North West +27 98 £263 -12.50% 28
South West -44 60 £375 +78.57% 15
East Midlands +24 58 £290 +28.89% 11
North East -39 27 £100 -64.29% 4
SLA
UK

For the 6 months to 21 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for SLA.

1 527 (38.89%) ITIL
2 394 (29.08%) Windows
3 316 (23.32%) Microsoft
4 282 (20.81%) Active Directory
5 249 (18.38%) Finance
6 224 (16.53%) Service Management
7 215 (15.87%) Microsoft Office
8 184 (13.58%) Service Delivery
9 165 (12.18%) Windows 7
10 144 (10.63%) Cisco
11 133 (9.82%) Change Management
12 131 (9.67%) Incident Management
13 130 (9.59%) SQL
13 130 (9.59%) Break/Fix
14 127 (9.37%) VMware
15 126 (9.30%) Analytical Skills
16 114 (8.41%) Security Cleared
17 108 (7.97%) Banking
18 98 (7.23%) Project Management
19 96 (7.08%) LAN
19 96 (7.08%) Telecoms
19 96 (7.08%) Windows Server
20 94 (6.94%) SCCM
21 92 (6.79%) HP
21 92 (6.79%) ITIL Certification
22 91 (6.72%) ITSM
23 89 (6.57%) Microsoft Certification
24 88 (6.49%) MS Exchange
25 87 (6.42%) Management Information System
26 86 (6.35%) Citrix

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (6.49%) MS Exchange
2 49 (3.62%) SharePoint
3 26 (1.92%) Exchange Server 2010
4 22 (1.62%) Exchange Server 2007
4 22 (1.62%) IIS
5 12 (0.89%) Apache
5 12 (0.89%) WebSphere
6 11 (0.81%) Oracle Workflow
7 9 (0.66%) Blackberry Enterprise Server
7 9 (0.66%) IBM Notes
7 9 (0.66%) JBoss
7 9 (0.66%) Tomcat
8 7 (0.52%) CMS
8 7 (0.52%) OpenStack
8 7 (0.52%) Skype for Business
8 7 (0.52%) WebLogic
9 6 (0.44%) Documentum
9 6 (0.44%) SAS
9 6 (0.44%) SharePoint 2010
10 5 (0.37%) Exchange Server 2003
Applications
1 215 (15.87%) Microsoft Office
2 69 (5.09%) Microsoft Excel
3 34 (2.51%) Microsoft PowerPoint
4 28 (2.07%) MS Visio
5 10 (0.74%) Microsoft Project
6 7 (0.52%) Adobe After Effects
7 2 (0.15%) Spreadsheet
8 1 (0.074%) Autodesk Inventor
8 1 (0.074%) HipChat
8 1 (0.074%) MicroStation
8 1 (0.074%) S-PLUS
Business Applications
1 16 (1.18%) Remedy ITSM
2 10 (0.74%) Oracle BPM
2 10 (0.74%) Sonata
3 8 (0.59%) Dynamics AX
4 7 (0.52%) Dynamics CRM
5 6 (0.44%) PlanetPress Connect
5 6 (0.44%) SAP ERP
6 5 (0.37%) Payment Gateway
7 4 (0.30%) Maximo
7 4 (0.30%) Oracle Subledger Accounting
8 3 (0.22%) Oracle Assets
8 3 (0.22%) Oracle Financials
8 3 (0.22%) Oracle General Ledger
8 3 (0.22%) Oracle Payables
8 3 (0.22%) Oracle Receivables
8 3 (0.22%) SAP FSCM
8 3 (0.22%) SAP MM
8 3 (0.22%) Temenos T24
9 2 (0.15%) Oracle Cash Management
9 2 (0.15%) Oracle EBS R12
Cloud Services
1 82 (6.05%) Office 365
2 33 (2.44%) Microsoft Azure
3 23 (1.70%) Amazon AWS
4 10 (0.74%) Adobe Creative Cloud
4 10 (0.74%) Mimecast
5 7 (0.52%) PaaS
6 6 (0.44%) IaaS
7 4 (0.30%) Cloud Computing
7 4 (0.30%) Google Cloud Platform
7 4 (0.30%) OneDrive
7 4 (0.30%) SuccessFactors
8 3 (0.22%) Azure Active Directory
8 3 (0.22%) G Suite
8 3 (0.22%) IBM SmartCloud
8 3 (0.22%) iTunes
9 2 (0.15%) Amazon EC2
9 2 (0.15%) IBM Blueworks
9 2 (0.15%) SaaS
9 2 (0.15%) Virtual Private Cloud
10 1 (0.074%) Amazon CloudWatch
Communications & Networking
1 96 (7.08%) LAN
2 81 (5.98%) WAN
3 73 (5.39%) Firewall
4 63 (4.65%) DNS
5 49 (3.62%) DHCP
5 49 (3.62%) SAN
6 43 (3.17%) VPN
7 41 (3.03%) TCP/IP
8 40 (2.95%) Wireless
9 27 (1.99%) Internet
10 26 (1.92%) VoIP
11 25 (1.85%) Network Security
12 23 (1.70%) Remote Desktop
13 20 (1.48%) Wi-Fi
14 19 (1.40%) Cisco ASA
15 16 (1.18%) VLAN
16 15 (1.11%) Cisco IOS
17 13 (0.96%) BGP
17 13 (0.96%) OSPF
18 12 (0.89%) NAS
Database & Business Intelligence
1 64 (4.72%) SQL Server
2 17 (1.25%) Oracle Database
3 13 (0.96%) SQL Server 2008
4 12 (0.89%) Relational Database
4 12 (0.89%) SQL Server 2012
4 12 (0.89%) SQL Server Integration Services
5 10 (0.74%) SQL Server Reporting Services
6 8 (0.59%) Data Warehouse
6 8 (0.59%) SQL Server 2014
7 7 (0.52%) RDBMS
7 7 (0.52%) SQL Server 2016
8 6 (0.44%) MySQL
8 6 (0.44%) Oracle Reports
8 6 (0.44%) Power BI
9 5 (0.37%) Big Data
9 5 (0.37%) DB2
9 5 (0.37%) SAP BW
9 5 (0.37%) Spotfire
10 4 (0.30%) DataStage
10 4 (0.30%) Oracle Database 10g
Development Applications
1 13 (0.96%) JIRA
2 10 (0.74%) Jenkins
3 6 (0.44%) Git (software)
4 4 (0.30%) Team Foundation Server
5 3 (0.22%) Introscope
5 3 (0.22%) Subversion
6 2 (0.15%) gulp
6 2 (0.15%) Maven
6 2 (0.15%) MSI
6 2 (0.15%) Protractor
6 2 (0.15%) VSS/SourceSafe
6 2 (0.15%) webpack
7 1 (0.074%) AdminStudio
7 1 (0.074%) Atlassian Bamboo
7 1 (0.074%) Bugzilla
7 1 (0.074%) ClearCase
7 1 (0.074%) ClearQuest
7 1 (0.074%) JIRA Agile
7 1 (0.074%) SilkPerformer
7 1 (0.074%) Toad
General
1 249 (18.38%) Finance
2 108 (7.97%) Banking
3 96 (7.08%) Telecoms
4 56 (4.13%) Retail
5 25 (1.85%) International Banking
6 23 (1.70%) Legal
7 21 (1.55%) Manufacturing
8 18 (1.33%) Investment Banking
9 17 (1.25%) Billing
10 16 (1.18%) Back Office
10 16 (1.18%) Law
10 16 (1.18%) Marketing
11 14 (1.03%) Advertising
12 9 (0.66%) Financial Institution
12 9 (0.66%) Front Office
12 9 (0.66%) Military
12 9 (0.66%) Pharmaceutical
12 9 (0.66%) Publishing
13 8 (0.59%) Automotive
14 7 (0.52%) French Language
Job Titles
1 382 (28.19%) Analyst
2 161 (11.88%) Service Analyst
3 147 (10.85%) Service Desk Analyst
4 109 (8.04%) Support Engineer
5 98 (7.23%) Service Manager
6 95 (7.01%) Field Engineer
7 91 (6.72%) Support Analyst
8 85 (6.27%) Desktop Support
9 66 (4.87%) Field Service Engineer
10 64 (4.72%) 2nd Line Support
11 62 (4.58%) 1st Line Support
12 53 (3.91%) Service Desk Support
13 52 (3.84%) Desktop Engineer
14 47 (3.47%) IT Analyst
15 43 (3.17%) 1st Line Support Analyst
16 42 (3.10%) Administrator
16 42 (3.10%) IT Support
17 40 (2.95%) Consultant
17 40 (2.95%) Desktop Support Engineer
17 40 (2.95%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 32 (2.36%) HTML
2 23 (1.70%) Web Services
3 18 (1.33%) .NET
3 18 (1.33%) CSS
4 14 (1.03%) Middleware
4 14 (1.03%) XML
5 11 (0.81%) J2EE
6 9 (0.66%) ASP.NET
6 9 (0.66%) HTML5
6 9 (0.66%) jQuery
6 9 (0.66%) REST
7 8 (0.59%) Flash
7 8 (0.59%) SOAP
8 6 (0.44%) AngularJS
8 6 (0.44%) SailPoint
9 5 (0.37%) JSON
9 5 (0.37%) React
9 5 (0.37%) Spring
10 4 (0.30%) Java EE
10 4 (0.30%) LAMP
Miscellaneous
1 126 (9.30%) Analytical Skills
2 87 (6.42%) Management Information System
3 53 (3.91%) Data Centre
4 31 (2.29%) Blackberry
5 29 (2.14%) Video Conferencing
6 27 (1.99%) Computer Science
7 22 (1.62%) User Experience
8 19 (1.40%) CMDB
8 19 (1.40%) iPhone
9 18 (1.33%) Replication
9 18 (1.33%) Virtual Team
10 17 (1.25%) Driving Licence
11 14 (1.03%) Clustering
11 14 (1.03%) NHS
12 11 (0.81%) Cyberthreat
12 11 (0.81%) Enterprise Software
12 11 (0.81%) iPad
12 11 (0.81%) Smartphone
13 10 (0.74%) AS400
14 8 (0.59%) IVR
Operating Systems
1 394 (29.08%) Windows
2 165 (12.18%) Windows 7
3 96 (7.08%) Windows Server
4 84 (6.20%) Linux
5 80 (5.90%) Windows 10
6 74 (5.46%) Unix
7 55 (4.06%) Windows Server 2012
8 51 (3.76%) Windows Server 2008
9 29 (2.14%) Red Hat Enterprise Linux
10 28 (2.07%) Windows Server 2003
11 24 (1.77%) Windows 8
12 20 (1.48%) Apple iOS
13 17 (1.25%) Mac OS X
14 16 (1.18%) AIX
14 16 (1.18%) Windows XP
15 15 (1.11%) Mac OS
16 11 (0.81%) Android
16 11 (0.81%) Solaris
17 8 (0.59%) Windows 2000
18 7 (0.52%) HPUX
Processes & Methodologies
1 527 (38.89%) ITIL
2 224 (16.53%) Service Management
3 184 (13.58%) Service Delivery
4 133 (9.82%) Change Management
5 131 (9.67%) Incident Management
6 130 (9.59%) Break/Fix
7 98 (7.23%) Project Management
8 91 (6.72%) ITSM
9 85 (6.27%) Problem Management
10 80 (5.90%) Root Cause Analysis
11 78 (5.76%) ITIL V3
12 69 (5.09%) Continuous Improvement
12 69 (5.09%) Stakeholder Management
13 63 (4.65%) Agile Software Development
13 63 (4.65%) Time Management
14 57 (4.21%) Configuration Management
15 56 (4.13%) Migration
16 49 (3.62%) Line Management
17 47 (3.47%) Disaster Recovery
17 47 (3.47%) Information Security
Programming Languages
1 130 (9.59%) SQL
2 41 (3.03%) Java
3 30 (2.21%) PowerShell
4 21 (1.55%) T-SQL
5 20 (1.48%) C#
6 19 (1.40%) JavaScript
7 14 (1.03%) Bash Shell
8 12 (0.89%) Python
9 11 (0.81%) PL/SQL
10 10 (0.74%) Shell Script
11 8 (0.59%) X++
12 7 (0.52%) C
12 7 (0.52%) VB
13 6 (0.44%) PHP
14 5 (0.37%) C++
14 5 (0.37%) GraphQL
14 5 (0.37%) Perl
15 3 (0.22%) Ruby
15 3 (0.22%) VBA
16 2 (0.15%) TypeScript
Qualifications
1 114 (8.41%) Security Cleared
2 92 (6.79%) ITIL Certification
3 89 (6.57%) Microsoft Certification
4 80 (5.90%) SC Cleared
5 68 (5.02%) Degree
6 53 (3.91%) Cisco Certification
7 46 (3.39%) MCSE
8 38 (2.80%) CCNA
9 29 (2.14%) DV Cleared
10 27 (1.99%) ITIL Foundation Certificate
11 23 (1.70%) MCP
12 22 (1.62%) VMware Certified Professional (VCP)
13 20 (1.48%) CCNP
14 18 (1.33%) Computer Science Degree
15 17 (1.25%) DBS Check
15 17 (1.25%) MCSA
16 16 (1.18%) MCITP
17 15 (1.11%) BPSS Clearance
18 13 (0.96%) CCIE
19 11 (0.81%) RHCE
Quality Assurance & Compliance
1 37 (2.73%) ISO/IEC 20000
2 34 (2.51%) ISO 9001
3 28 (2.07%) ISO/IEC 27001
4 15 (1.11%) QA
5 13 (0.96%) PMO
5 13 (0.96%) Sarbanes-Oxley
6 9 (0.66%) Data Quality
7 8 (0.59%) GDPR
8 5 (0.37%) COBIT
8 5 (0.37%) PCI DSS
9 4 (0.30%) COSHH
10 3 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.15%) Disclosure Scotland
12 1 (0.074%) DICOM
12 1 (0.074%) GCP
12 1 (0.074%) HL7
12 1 (0.074%) ISO 14001
12 1 (0.074%) SEPA
System Software
1 282 (20.81%) Active Directory
2 80 (5.90%) VMware Infrastructure
3 38 (2.80%) Hyper-V
4 23 (1.70%) VMware ESXi
5 21 (1.55%) vSphere
6 19 (1.40%) Firmware
7 14 (1.03%) Docker
7 14 (1.03%) XenDesktop
8 13 (0.96%) Virtual Machines
9 12 (0.89%) XenApp
10 11 (0.81%) Virtual Desktop
11 9 (0.66%) Terminal Services
12 5 (0.37%) Microsoft App-V
12 5 (0.37%) Oracle RAC
12 5 (0.37%) Samba
12 5 (0.37%) VMware Workstation
13 4 (0.30%) DFS Replication
13 4 (0.30%) ProxySG
13 4 (0.30%) VMware Server
13 4 (0.30%) XenServer
Systems Management
1 94 (6.94%) SCCM
2 33 (2.44%) SCOM
3 21 (1.55%) NetBackup
4 17 (1.25%) DameWare
5 14 (1.03%) AirWatch
5 14 (1.03%) Ansible
6 13 (0.96%) Systems Management Server (SMS)
7 12 (0.89%) OVSD
7 12 (0.89%) Puppet
8 10 (0.74%) Kubernetes
8 10 (0.74%) McAfee ePO
9 9 (0.66%) Cisco Prime
9 9 (0.66%) Netcool
9 9 (0.66%) Opscode Chef
10 7 (0.52%) Norton AntiVirus
10 7 (0.52%) WSUS
11 6 (0.44%) Cisco CUCM
11 6 (0.44%) Data Guard
11 6 (0.44%) DatAdvantage
11 6 (0.44%) SCSM
Vendors
1 316 (23.32%) Microsoft
2 144 (10.63%) Cisco
3 127 (9.37%) VMware
4 92 (6.79%) HP
5 86 (6.35%) Citrix
6 77 (5.68%) Oracle
7 61 (4.50%) Remedy
8 38 (2.80%) Dell
8 38 (2.80%) SAP
9 36 (2.66%) Apple
10 33 (2.44%) ServiceNow
11 29 (2.14%) Red Hat
12 28 (2.07%) NetApp
13 27 (1.99%) CheckPoint
14 26 (1.92%) LANDesk
15 24 (1.77%) EMC
15 24 (1.77%) Juniper
16 23 (1.70%) IBM
16 23 (1.70%) SolarWinds
16 23 (1.70%) Xerox