Period
to 28 October 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 180 225 169
Rank change year-on-year +45 -56 +44
Contract jobs citing SLA 1,035 339 1,239
As % of all contract jobs advertised in England 1.51% 1.22% 1.61%
As % of the Quality Assurance & Compliance category 11.98% 10.34% 14.27%
Number of daily rates quoted 620 175 708
10th Percentile £129 £120 £114
25th Percentile £158 £233 £159
Median daily rate (50th Percentile) £288 £350 £325
Median % change year-on-year -17.86% +7.69% +8.33%
75th Percentile £488 £497 £450
90th Percentile £575 £595 £531
UK median daily rate £300 £350 £325
% change year-on-year -14.29% +7.69% +8.33%
Number of hourly rates quoted 123 48 139
10th Percentile £10.30 £10.00 £10.75
25th Percentile £11.99 £10.50 £12.25
Median hourly rate £13.00 £12.59 £15.50
Median % change year-on-year +3.26% -18.77% +3.33%
75th Percentile £18.75 £17.63 £18.70
90th Percentile £28.60 £28.58 £24.61
UK median hourly rate £13.00 £12.59 £16.25
% change year-on-year +3.26% -22.52% +9.98%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 8,643 3,280 8,680
As % of all contract IT jobs advertised in England 12.64% 11.76% 11.25%
Number of daily rates quoted 5,836 2,110 5,596
10th Percentile £263 £281 £250
25th Percentile £388 £363 £350
Median daily rate (50th Percentile) £500 £475 £450
Median % change year-on-year +5.26% +5.56% -
75th Percentile £600 £575 £550
90th Percentile £690 £650 £638
UK median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% -
Number of hourly rates quoted 262 145 355
10th Percentile £11.25 £10.64 £10.99
25th Percentile £12.92 £13.99 £14.18
Median hourly rate £20.15 £22.50 £20.50
Median % change year-on-year -10.46% +9.76% -5.79%
75th Percentile £45.69 £45.00 £47.50
90th Percentile £63.63 £56.50 £56.15
UK median hourly rate £20.00 £21.50 £20.50
% change year-on-year -6.98% +4.88% -1.43%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 28 October 2021.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 28 October 2021.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 28 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 311 £425 - 117
North of England +33 187 £215 -38.57% 167
South East -33 176 £185 -49.83% 118
Midlands +39 142 £205 +24.24% 120
North West +21 97 £200 -42.86% 86
South West +10 93 £300 -25.00% 61
East of England -1 88 £185 -43.08% 59
East Midlands +21 72 £150 -57.14% 53
Yorkshire +10 68 £235 -30.37% 50
West Midlands -11 67 £300 +140.00% 67
North East +10 22 £180 -57.65% 31
SLA
UK

For the 6 months to 28 October 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 391 (37.78%) Windows
2 380 (36.71%) ITIL
3 347 (33.53%) Microsoft
4 321 (31.01%) Social Skills
5 277 (26.76%) Active Directory
6 240 (23.19%) Microsoft 365
7 189 (18.26%) Windows 10
8 168 (16.23%) Microsoft Office
9 145 (14.01%) Problem-Solving
10 140 (13.53%) Finance
11 132 (12.75%) Service Delivery
12 121 (11.69%) Security Cleared
13 118 (11.40%) Azure
13 118 (11.40%) Service Management
13 118 (11.40%) Cisco
14 94 (9.08%) ITSM
15 89 (8.60%) VMware
16 87 (8.41%) Windows 7
17 86 (8.31%) ServiceNow
17 86 (8.31%) Windows Server
18 85 (8.21%) Agile Software Development
19 81 (7.83%) Change Management
19 81 (7.83%) SC Cleared
20 78 (7.54%) VPN
20 78 (7.54%) Firewall
21 77 (7.44%) Analytical Skills
22 74 (7.15%) Incident Management
23 72 (6.96%) Microsoft Excel
24 66 (6.38%) SQL
25 60 (5.80%) PowerShell

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (4.83%) SharePoint
2 23 (2.22%) MS Exchange
3 20 (1.93%) Confluence
4 11 (1.06%) Skype for Business
5 7 (0.68%) IIS
6 4 (0.39%) Apache
6 4 (0.39%) CMS
6 4 (0.39%) Exchange Server 2013
6 4 (0.39%) Tomcat
7 3 (0.29%) Appian
7 3 (0.29%) Exchange Server 2010
8 2 (0.19%) Apache Qpid
8 2 (0.19%) Camunda
8 2 (0.19%) JBoss
8 2 (0.19%) nginx
8 2 (0.19%) SharePoint 2010
8 2 (0.19%) SharePoint 2013
8 2 (0.19%) WebSphere
9 1 (0.097%) IBM Notes
9 1 (0.097%) SAS
Applications
1 168 (16.23%) Microsoft Office
2 72 (6.96%) Microsoft Excel
3 14 (1.35%) Microsoft PowerPoint
4 10 (0.97%) MS Visio
5 4 (0.39%) Microsoft Project
5 4 (0.39%) Spreadsheet
6 2 (0.19%) NUKE
7 1 (0.097%) Maya
7 1 (0.097%) ProjectWise
Business Applications
1 14 (1.35%) assyst
2 6 (0.58%) SAP S/4HANA
3 3 (0.29%) Oracle Assets
3 3 (0.29%) Oracle FAH
3 3 (0.29%) Oracle Financials
3 3 (0.29%) Oracle General Ledger
3 3 (0.29%) Oracle Payables
3 3 (0.29%) Oracle Receivables
4 2 (0.19%) Dynamics CRM
4 2 (0.19%) Oracle EBS R12
4 2 (0.19%) Oracle ERP
4 2 (0.19%) Oracle Internet Expenses
4 2 (0.19%) Oracle iProcurement
4 2 (0.19%) Salesforce.com CRM
4 2 (0.19%) SimCorp Dimension
5 1 (0.097%) Oracle EBS
5 1 (0.097%) PeopleSoft HCM
5 1 (0.097%) SAP MDG
5 1 (0.097%) SAP MDM
5 1 (0.097%) SAP POS DM
Cloud Services
1 240 (23.19%) Microsoft 365
2 118 (11.40%) Azure
3 52 (5.02%) AWS
4 29 (2.80%) IaaS
5 25 (2.42%) PaaS
6 20 (1.93%) Azure Active Directory
7 18 (1.74%) OneDrive
8 16 (1.55%) Amazon EC2
8 16 (1.55%) Power Platform
9 9 (0.87%) AWS CloudFormation
10 8 (0.77%) GitHub
10 8 (0.77%) Google Workspace
10 8 (0.77%) Mimecast
11 7 (0.68%) Amazon CloudWatch
11 7 (0.68%) Azure Key Vault
11 7 (0.68%) OpenShift
12 6 (0.58%) Adobe Creative Cloud
12 6 (0.58%) AWS Lambda
12 6 (0.58%) Datadog
12 6 (0.58%) Virtual Private Cloud
Communications & Networking
1 78 (7.54%) Firewall
1 78 (7.54%) VPN
2 53 (5.12%) DNS
3 43 (4.15%) DHCP
3 43 (4.15%) LAN
4 39 (3.77%) TCP/IP
5 36 (3.48%) Network Security
6 35 (3.38%) Wireless
7 32 (3.09%) WAN
8 30 (2.90%) Wi-Fi
9 29 (2.80%) Internet
10 22 (2.13%) Remote Desktop
11 19 (1.84%) SAN
12 18 (1.74%) BGP
13 17 (1.64%) OSPF
14 16 (1.55%) Skype
15 15 (1.45%) VoIP
16 14 (1.35%) MPLS
17 13 (1.26%) Cisco ASA
18 12 (1.16%) NetScaler
Database & Business Intelligence
1 14 (1.35%) Power BI
2 12 (1.16%) Tableau
3 8 (0.77%) Data Warehouse
3 8 (0.77%) PostgreSQL
4 7 (0.68%) SQL Server
5 6 (0.58%) Big Data
5 6 (0.58%) Oracle Database
6 5 (0.48%) Hadoop
6 5 (0.48%) Redis
7 4 (0.39%) Apache Cassandra
7 4 (0.39%) Azure SQL Database
7 4 (0.39%) MySQL
8 3 (0.29%) Amazon RDS
8 3 (0.29%) NoSQL
8 3 (0.29%) SAP BW
8 3 (0.29%) SAP HANA
8 3 (0.29%) SQL Server 2008
9 2 (0.19%) Aerospike
9 2 (0.19%) Amazon DynamoDB
9 2 (0.19%) EDMS
Development Applications
1 29 (2.80%) JIRA
2 16 (1.55%) Jenkins
3 11 (1.06%) Git (software)
4 8 (0.77%) JMeter
5 7 (0.68%) GitLab
6 5 (0.48%) Checkstyle
6 5 (0.48%) IntelliJ
6 5 (0.48%) JProfiler
6 5 (0.48%) SonarQube
7 4 (0.39%) Bitbucket
8 3 (0.29%) Artifactory
8 3 (0.29%) MSI
8 3 (0.29%) SoapUI
8 3 (0.29%) VSS/SourceSafe
9 1 (0.097%) AdminStudio
9 1 (0.097%) GDB
9 1 (0.097%) Rational Rose
9 1 (0.097%) SQL Server Management Studio (SSMS)
9 1 (0.097%) Vagrant
9 1 (0.097%) Valgrind
General
1 321 (31.01%) Social Skills
2 140 (13.53%) Finance
3 77 (7.44%) Analytical Skills
4 49 (4.73%) Telecoms
5 45 (4.35%) Public Sector
6 40 (3.86%) Legal
7 37 (3.57%) Organisational Skills
8 32 (3.09%) Retail
9 26 (2.51%) Banking
10 21 (2.03%) Digital Economy
11 19 (1.84%) Marketing
12 18 (1.74%) Financial Institution
13 17 (1.64%) Documentation Skills
14 16 (1.55%) Influencing Skills
15 11 (1.06%) Billing
15 11 (1.06%) Presentation Skills
16 8 (0.77%) Manufacturing
16 8 (0.77%) Military
17 6 (0.58%) Law
18 5 (0.48%) Electronics
Job Titles
1 290 (28.02%) Analyst
2 150 (14.49%) Service Analyst
3 142 (13.72%) Service Desk Analyst
4 99 (9.57%) Support Engineer
5 83 (8.02%) 1st Line Support
6 66 (6.38%) Service Manager
7 65 (6.28%) Support Analyst
8 57 (5.51%) IT Support
9 55 (5.31%) Desktop Support
10 53 (5.12%) 2nd Line Support
11 52 (5.02%) Service Desk Support
12 46 (4.44%) IT Analyst
12 46 (4.44%) Network Engineer
13 40 (3.86%) IT Engineer
14 39 (3.77%) Desktop Engineer
14 39 (3.77%) Service Desk Support Analyst
15 38 (3.67%) 1st Line Support Analyst
16 36 (3.48%) Delivery Manager
17 35 (3.38%) Consultant
18 33 (3.19%) 1st Line Service Desk Analyst
Libraries, Frameworks & Software Standards
1 18 (1.74%) XMPP
2 15 (1.45%) Web Services
3 11 (1.06%) .NET
4 10 (0.97%) COM
5 9 (0.87%) 802.1X
6 8 (0.77%) SOAP
6 8 (0.77%) XML
7 7 (0.68%) Elastic Stack
8 6 (0.58%) REST
8 6 (0.58%) Spring
8 6 (0.58%) Spring Boot
9 5 (0.48%) ActiveMQ
9 5 (0.48%) ARM Templates
9 5 (0.48%) JMS
9 5 (0.48%) Kafka
9 5 (0.48%) RESTful
9 5 (0.48%) XSD
10 4 (0.39%) CSS
10 4 (0.39%) HTML
10 4 (0.39%) React
Miscellaneous
1 58 (5.60%) Data Centre
2 48 (4.64%) Self-Motivation
3 40 (3.86%) Virtual Team
4 37 (3.57%) Management Information System
5 22 (2.13%) Replication
6 19 (1.84%) BYOD
6 19 (1.84%) NHS
7 14 (1.35%) Hedge funds
7 14 (1.35%) Video Conferencing
8 13 (1.26%) Digital Signage
9 11 (1.06%) CMDB
9 11 (1.06%) iPhone
10 10 (0.97%) Enterprise Software
11 9 (0.87%) Blackberry
12 8 (0.77%) iPad
13 7 (0.68%) User Experience
14 6 (0.58%) Cyber Defence
14 6 (0.58%) EPoS
14 6 (0.58%) PKI
14 6 (0.58%) Video\Live Streaming
Operating Systems
1 391 (37.78%) Windows
2 189 (18.26%) Windows 10
3 87 (8.41%) Windows 7
4 86 (8.31%) Windows Server
5 58 (5.60%) Linux
6 40 (3.86%) Apple iOS
7 21 (2.03%) Windows Server 2012
8 20 (1.93%) Unix
9 15 (1.45%) Mac OS X
9 15 (1.45%) Windows Server 2008
9 15 (1.45%) Windows Server 2016
9 15 (1.45%) Windows XP
10 13 (1.26%) Android
10 13 (1.26%) Mac OS
11 9 (0.87%) Windows 8
12 7 (0.68%) Windows Server 2019
13 5 (0.48%) Windows Vista
14 4 (0.39%) AIX
14 4 (0.39%) Scientific Linux
14 4 (0.39%) Windows Mobile
Processes & Methodologies
1 380 (36.71%) ITIL
2 145 (14.01%) Problem-Solving
3 132 (12.75%) Service Delivery
4 118 (11.40%) Service Management
5 94 (9.08%) ITSM
6 85 (8.21%) Agile Software Development
7 81 (7.83%) Change Management
8 74 (7.15%) Incident Management
9 59 (5.70%) Migration
10 58 (5.60%) Problem Management
10 58 (5.60%) Time Management
11 51 (4.93%) Continuous Improvement
12 50 (4.83%) DevOps
13 46 (4.44%) Stakeholder Management
14 42 (4.06%) Project Delivery
15 41 (3.96%) Project Management
16 37 (3.57%) Service Design
17 33 (3.19%) Analytics
18 30 (2.90%) Customer Requirements
19 29 (2.80%) Infrastructure Engineering
Programming Languages
1 66 (6.38%) SQL
2 60 (5.80%) PowerShell
3 25 (2.42%) Python
4 23 (2.22%) Java
5 14 (1.35%) C
6 11 (1.06%) Bash Shell
7 10 (0.97%) Shell Script
8 6 (0.58%) Java 11
8 6 (0.58%) Java 8
8 6 (0.58%) JavaScript
9 5 (0.48%) C#
9 5 (0.48%) C++
9 5 (0.48%) Go
10 3 (0.29%) PL/SQL
10 3 (0.29%) Rust
10 3 (0.29%) VB
11 2 (0.19%) Perl
11 2 (0.19%) TypeScript
11 2 (0.19%) VBA
11 2 (0.19%) VBScript
Qualifications
1 121 (11.69%) Security Cleared
2 81 (7.83%) SC Cleared
3 56 (5.41%) Degree
4 50 (4.83%) Microsoft Certification
5 47 (4.54%) Cisco Certification
6 38 (3.67%) ITIL Certification
7 35 (3.38%) CCNA
8 25 (2.42%) DV Cleared
9 23 (2.22%) CCNP
10 22 (2.13%) MCP
11 21 (2.03%) MCSE
12 15 (1.45%) ITIL Foundation Certificate
13 12 (1.16%) BPSS Clearance
14 11 (1.06%) MCITP
15 9 (0.87%) MCSA
16 7 (0.68%) Computer Science Degree
17 5 (0.48%) DBS Check
17 5 (0.48%) JNCIA
18 4 (0.39%) CCIE
18 4 (0.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 33 (3.19%) GDPR
2 16 (1.55%) QA
3 12 (1.16%) ISO/IEC 27001
3 12 (1.16%) PMO
4 9 (0.87%) Data Quality
5 7 (0.68%) GRC
6 6 (0.58%) ISO 22301
7 3 (0.29%) Disclosure Scotland
8 2 (0.19%) ISO/IEC 20000
8 2 (0.19%) PCI DSS
9 1 (0.097%) COBIT
9 1 (0.097%) Cyber Essentials
9 1 (0.097%) Cyber Essentials PLUS
9 1 (0.097%) DICOM
9 1 (0.097%) HL7
9 1 (0.097%) PMBOK
9 1 (0.097%) Sarbanes-Oxley
9 1 (0.097%) SOC 2
System Software
1 277 (26.76%) Active Directory
2 49 (4.73%) VMware Infrastructure
3 29 (2.80%) Docker
4 19 (1.84%) Hyper-V
5 14 (1.35%) XenApp
6 12 (1.16%) Virtual Desktop
7 9 (0.87%) Virtual Machines
7 9 (0.87%) VMware ESXi
8 8 (0.77%) Virtual Servers
8 8 (0.77%) vSphere
8 8 (0.77%) XenDesktop
9 6 (0.58%) Microsoft Virtual Server
10 5 (0.48%) Firmware
11 4 (0.39%) BitLocker
11 4 (0.39%) Microsoft App-V
11 4 (0.39%) VMware NSX
12 3 (0.29%) Terminal Services
13 1 (0.097%) iptables
13 1 (0.097%) OCFS2
13 1 (0.097%) Samba
Systems Management
1 53 (5.12%) SCCM
2 25 (2.42%) Microsoft Intune
3 24 (2.32%) Ansible
3 24 (2.32%) Terraform
4 21 (2.03%) Kubernetes
5 12 (1.16%) Nagios
6 9 (0.87%) Grafana
6 9 (0.87%) Prometheus
7 6 (0.58%) Cisco CUCM
7 6 (0.58%) McAfee ePO
8 5 (0.48%) SCOM
8 5 (0.48%) ZABBIX
9 4 (0.39%) Cisco Prime
9 4 (0.39%) Microsoft Clustering
9 4 (0.39%) Opscode Chef
9 4 (0.39%) WSUS
10 3 (0.29%) Active Directory Federation Services
10 3 (0.29%) Istio
10 3 (0.29%) PowerCLI
10 3 (0.29%) Sysdig
Vendors
1 347 (33.53%) Microsoft
2 118 (11.40%) Cisco
3 89 (8.60%) VMware
4 86 (8.31%) ServiceNow
5 58 (5.60%) Citrix
6 36 (3.48%) Apple
7 30 (2.90%) HP
8 27 (2.61%) Oracle
9 21 (2.03%) CheckPoint
9 21 (2.03%) Dell
10 18 (1.74%) SAP
11 17 (1.64%) Salesforce.com
12 15 (1.45%) McAfee
12 15 (1.45%) Remedy
13 13 (1.26%) Juniper
14 12 (1.16%) Google
15 11 (1.06%) Adobe
15 11 (1.06%) Palo Alto
16 10 (0.97%) F5
16 10 (0.97%) SolarWinds