Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 188 163 148
Rank change year-on-year -25 -15 -20
Contract jobs citing SLA 1334 1626 1760
As % of all contract IT jobs advertised in England 1.43% 1.67% 1.68%
As % of the Quality Assurance & Compliance category 11.32% 14.79% 14.26%
Number of daily rates quoted 747 904 865
England median daily rate £300 £325 £325
Median daily rate % change year-on-year -7.69% - +8.33%
10th Percentile £109 £135 £118
90th Percentile £518 £525 £500
UK median daily rate £300 £325 £320
% change year-on-year -7.69% +1.56% +11.30%
Number of hourly rates quoted 145 179 194
England median hourly rate £15.00 £15.00 £17.17
Median hourly rate % change year-on-year - -12.61% +7.28%
10th Percentile £9.75 £10.00 £10.88
90th Percentile £21.60 £31.30 £27.50
UK median hourly rate £15.00 £15.00 £17.00
% change year-on-year - -11.76% +6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 11787 10991 12346
As % of all contract IT jobs advertised in England 12.64% 11.29% 11.79%
Number of daily rates quoted 7761 7234 7959
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £228 £238
90th Percentile £638 £600 £588
UK median daily rate £438 £425 £405
% change year-on-year +2.94% +4.94% +1.25%
Number of hourly rates quoted 326 386 429
England median hourly rate £20.00 £22.67 £21.64
Median hourly rate % change year-on-year -11.77% +4.75% +10.97%
10th Percentile £11.00 £10.94 £11.45
90th Percentile £49.04 £47.25 £51.25
UK median hourly rate £20.00 £22.84 £22.50
% change year-on-year -12.42% +1.49% +18.42%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 19 November 2017.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 19 November 2017.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -55 457 £325 -14.19% 51
South East -33 334 £340 -3.00% 42
North of England -5 232 £181 -35.54% 31
Midlands +45 162 £275 -0.90% 23
East of England +11 125 £275 +17.02% 11
Yorkshire +47 113 £100 -50.00% 12
West Midlands +28 103 £257 -14.50% 16
North West +25 96 £275 -8.33% 16
South West -32 59 £375 +78.57% 14
East Midlands +32 58 £290 +28.89% 7
North East -37 27 £100 -64.29% 3
SLA
UK

For the 6 months to 19 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for SLA.

1 518 (38.83%) ITIL
2 384 (28.79%) Windows
3 311 (23.31%) Microsoft
4 278 (20.84%) Active Directory
5 247 (18.52%) Finance
6 217 (16.27%) Service Management
7 210 (15.74%) Microsoft Office
8 179 (13.42%) Service Delivery
9 162 (12.14%) Windows 7
10 141 (10.57%) Cisco
11 130 (9.75%) SQL
11 130 (9.75%) Break/Fix
12 129 (9.67%) Change Management
12 129 (9.67%) Incident Management
13 124 (9.30%) VMware
14 122 (9.15%) Analytical Skills
15 115 (8.62%) Security Cleared
16 108 (8.10%) Banking
17 97 (7.27%) Project Management
18 94 (7.05%) LAN
19 93 (6.97%) HP
19 93 (6.97%) Telecoms
19 93 (6.97%) SCCM
20 92 (6.90%) Windows Server
21 91 (6.82%) ITIL Certification
22 90 (6.75%) ITSM
23 87 (6.52%) Microsoft Certification
24 85 (6.37%) Citrix
24 85 (6.37%) MS Exchange
24 85 (6.37%) Management Information System

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (6.37%) MS Exchange
2 49 (3.67%) SharePoint
3 26 (1.95%) Exchange Server 2010
4 22 (1.65%) Exchange Server 2007
4 22 (1.65%) IIS
5 12 (0.90%) Apache
5 12 (0.90%) WebSphere
6 11 (0.82%) Oracle Workflow
7 9 (0.67%) IBM Notes
7 9 (0.67%) JBoss
7 9 (0.67%) Tomcat
8 8 (0.60%) Blackberry Enterprise Server
9 7 (0.52%) CMS
9 7 (0.52%) OpenStack
9 7 (0.52%) Skype for Business
9 7 (0.52%) WebLogic
10 6 (0.45%) Documentum
10 6 (0.45%) SAS
10 6 (0.45%) SharePoint 2010
11 5 (0.37%) Exchange Server 2003
Applications
1 210 (15.74%) Microsoft Office
2 69 (5.17%) Microsoft Excel
3 34 (2.55%) Microsoft PowerPoint
4 29 (2.17%) MS Visio
5 10 (0.75%) Microsoft Project
6 7 (0.52%) Adobe After Effects
7 2 (0.15%) Spreadsheet
8 1 (0.075%) Autodesk Inventor
8 1 (0.075%) HipChat
8 1 (0.075%) MicroStation
8 1 (0.075%) S-PLUS
Business Applications
1 16 (1.20%) Remedy ITSM
2 10 (0.75%) Oracle BPM
2 10 (0.75%) Sonata
3 8 (0.60%) Dynamics AX
4 7 (0.52%) Dynamics CRM
5 6 (0.45%) PlanetPress Connect
5 6 (0.45%) SAP ERP
6 5 (0.37%) Payment Gateway
7 4 (0.30%) Maximo
7 4 (0.30%) Oracle Subledger Accounting
8 3 (0.22%) Oracle Assets
8 3 (0.22%) Oracle Financials
8 3 (0.22%) Oracle General Ledger
8 3 (0.22%) Oracle Payables
8 3 (0.22%) Oracle Receivables
8 3 (0.22%) SAP FSCM
8 3 (0.22%) SAP MM
8 3 (0.22%) Temenos T24
9 2 (0.15%) Oracle Cash Management
9 2 (0.15%) Oracle EBS R12
Cloud Services
1 78 (5.85%) Office 365
2 32 (2.40%) Microsoft Azure
3 23 (1.72%) Amazon AWS
4 10 (0.75%) Adobe Creative Cloud
4 10 (0.75%) Mimecast
5 7 (0.52%) PaaS
6 6 (0.45%) IaaS
7 4 (0.30%) Cloud Computing
7 4 (0.30%) Google Cloud Platform
7 4 (0.30%) SuccessFactors
8 3 (0.22%) Azure Active Directory
8 3 (0.22%) G Suite
8 3 (0.22%) IBM SmartCloud
8 3 (0.22%) iTunes
8 3 (0.22%) OneDrive
9 2 (0.15%) Amazon EC2
9 2 (0.15%) IBM Blueworks
9 2 (0.15%) SaaS
9 2 (0.15%) Virtual Private Cloud
10 1 (0.075%) SoftLayer
Communications & Networking
1 94 (7.05%) LAN
2 80 (6.00%) WAN
3 72 (5.40%) Firewall
4 61 (4.57%) DNS
5 49 (3.67%) SAN
6 47 (3.52%) DHCP
7 42 (3.15%) VPN
8 41 (3.07%) TCP/IP
9 39 (2.92%) Wireless
10 27 (2.02%) Internet
11 24 (1.80%) VoIP
12 23 (1.72%) Network Security
13 22 (1.65%) Remote Desktop
14 20 (1.50%) Wi-Fi
15 18 (1.35%) Cisco ASA
16 16 (1.20%) VLAN
17 14 (1.05%) Cisco IOS
18 13 (0.97%) BGP
18 13 (0.97%) OSPF
19 12 (0.90%) NAS
Database & Business Intelligence
1 64 (4.80%) SQL Server
2 17 (1.27%) Oracle Database
3 13 (0.97%) SQL Server 2008
4 12 (0.90%) Relational Database
4 12 (0.90%) SQL Server 2012
4 12 (0.90%) SQL Server Integration Services
5 10 (0.75%) SQL Server Reporting Services
6 8 (0.60%) Data Warehouse
6 8 (0.60%) SQL Server 2014
7 7 (0.52%) RDBMS
7 7 (0.52%) SQL Server 2016
8 6 (0.45%) MySQL
8 6 (0.45%) Oracle Reports
8 6 (0.45%) Power BI
9 5 (0.37%) Big Data
9 5 (0.37%) DB2
9 5 (0.37%) SAP BW
9 5 (0.37%) Spotfire
10 4 (0.30%) DataStage
10 4 (0.30%) Oracle Database 10g
Development Applications
1 13 (0.97%) JIRA
2 10 (0.75%) Jenkins
3 6 (0.45%) Git (software)
4 4 (0.30%) Team Foundation Server
5 3 (0.22%) Introscope
5 3 (0.22%) Subversion
6 2 (0.15%) gulp
6 2 (0.15%) Maven
6 2 (0.15%) MSI
6 2 (0.15%) Protractor
6 2 (0.15%) VSS/SourceSafe
6 2 (0.15%) webpack
7 1 (0.075%) AdminStudio
7 1 (0.075%) Atlassian Bamboo
7 1 (0.075%) Bugzilla
7 1 (0.075%) ClearCase
7 1 (0.075%) ClearQuest
7 1 (0.075%) JIRA Agile
7 1 (0.075%) SilkPerformer
7 1 (0.075%) Toad
General
1 247 (18.52%) Finance
2 108 (8.10%) Banking
3 93 (6.97%) Telecoms
4 55 (4.12%) Retail
5 25 (1.87%) International Banking
6 22 (1.65%) Legal
7 21 (1.57%) Manufacturing
8 18 (1.35%) Investment Banking
9 17 (1.27%) Billing
10 16 (1.20%) Back Office
10 16 (1.20%) Marketing
11 15 (1.12%) Law
12 14 (1.05%) Advertising
13 9 (0.67%) Financial Institution
13 9 (0.67%) Front Office
13 9 (0.67%) Military
13 9 (0.67%) Pharmaceutical
13 9 (0.67%) Publishing
14 8 (0.60%) Automotive
15 7 (0.52%) French Language
Job Titles
1 376 (28.19%) Analyst
2 159 (11.92%) Service Analyst
3 146 (10.94%) Service Desk Analyst
4 107 (8.02%) Support Engineer
5 96 (7.20%) Service Manager
6 95 (7.12%) Field Engineer
7 90 (6.75%) Support Analyst
8 83 (6.22%) Desktop Support
9 66 (4.95%) Field Service Engineer
10 63 (4.72%) 1st Line Support
10 63 (4.72%) 2nd Line Support
11 54 (4.05%) Service Desk Support
12 50 (3.75%) Desktop Engineer
13 47 (3.52%) IT Analyst
14 44 (3.30%) 1st Line Support Analyst
15 41 (3.07%) Administrator
15 41 (3.07%) IT Support
15 41 (3.07%) Service Desk Support Analyst
16 40 (3.00%) Consultant
17 39 (2.92%) Architect
Libraries, Frameworks & Software Standards
1 32 (2.40%) HTML
2 23 (1.72%) Web Services
3 18 (1.35%) .NET
3 18 (1.35%) CSS
4 14 (1.05%) Middleware
4 14 (1.05%) XML
5 11 (0.82%) J2EE
6 9 (0.67%) ASP.NET
6 9 (0.67%) HTML5
6 9 (0.67%) jQuery
6 9 (0.67%) REST
7 8 (0.60%) Flash
7 8 (0.60%) SOAP
8 6 (0.45%) AngularJS
8 6 (0.45%) SailPoint
9 5 (0.37%) JSON
9 5 (0.37%) React
9 5 (0.37%) Spring
10 4 (0.30%) Java EE
10 4 (0.30%) LAMP
Miscellaneous
1 122 (9.15%) Analytical Skills
2 85 (6.37%) Management Information System
3 51 (3.82%) Data Centre
4 29 (2.17%) Blackberry
4 29 (2.17%) Video Conferencing
5 26 (1.95%) Computer Science
6 22 (1.65%) User Experience
7 19 (1.42%) CMDB
8 18 (1.35%) iPhone
8 18 (1.35%) Replication
9 17 (1.27%) Driving Licence
9 17 (1.27%) Virtual Team
10 14 (1.05%) Clustering
10 14 (1.05%) NHS
11 11 (0.82%) Cyberthreat
11 11 (0.82%) Enterprise Software
11 11 (0.82%) iPad
11 11 (0.82%) Smartphone
12 10 (0.75%) AS400
13 7 (0.52%) IVR
Operating Systems
1 384 (28.79%) Windows
2 162 (12.14%) Windows 7
3 92 (6.90%) Windows Server
4 82 (6.15%) Linux
5 77 (5.77%) Windows 10
6 74 (5.55%) Unix
7 54 (4.05%) Windows Server 2012
8 51 (3.82%) Windows Server 2008
9 29 (2.17%) Red Hat Enterprise Linux
10 28 (2.10%) Windows Server 2003
11 23 (1.72%) Windows 8
12 19 (1.42%) Apple iOS
13 17 (1.27%) Mac OS X
14 16 (1.20%) AIX
14 16 (1.20%) Windows XP
15 15 (1.12%) Mac OS
16 11 (0.82%) Android
16 11 (0.82%) Solaris
17 8 (0.60%) Windows 2000
18 7 (0.52%) HPUX
Processes & Methodologies
1 518 (38.83%) ITIL
2 217 (16.27%) Service Management
3 179 (13.42%) Service Delivery
4 130 (9.75%) Break/Fix
5 129 (9.67%) Change Management
5 129 (9.67%) Incident Management
6 97 (7.27%) Project Management
7 90 (6.75%) ITSM
8 85 (6.37%) Problem Management
9 78 (5.85%) ITIL V3
10 77 (5.77%) Root Cause Analysis
11 67 (5.02%) Continuous Improvement
11 67 (5.02%) Stakeholder Management
12 61 (4.57%) Agile Software Development
12 61 (4.57%) Time Management
13 57 (4.27%) Configuration Management
14 55 (4.12%) Migration
15 47 (3.52%) Line Management
15 47 (3.52%) Supplier Management
16 46 (3.45%) Disaster Recovery
Programming Languages
1 130 (9.75%) SQL
2 41 (3.07%) Java
3 29 (2.17%) PowerShell
4 21 (1.57%) T-SQL
5 20 (1.50%) C#
6 19 (1.42%) JavaScript
7 14 (1.05%) Bash Shell
8 12 (0.90%) Python
9 11 (0.82%) PL/SQL
10 10 (0.75%) Shell Script
11 8 (0.60%) X++
12 7 (0.52%) C
13 6 (0.45%) PHP
13 6 (0.45%) VB
14 5 (0.37%) C++
14 5 (0.37%) GraphQL
14 5 (0.37%) Perl
15 3 (0.22%) Ruby
15 3 (0.22%) VBA
16 2 (0.15%) TypeScript
Qualifications
1 115 (8.62%) Security Cleared
2 91 (6.82%) ITIL Certification
3 87 (6.52%) Microsoft Certification
4 81 (6.07%) SC Cleared
5 66 (4.95%) Degree
6 50 (3.75%) Cisco Certification
7 47 (3.52%) MCSE
8 36 (2.70%) CCNA
9 30 (2.25%) DV Cleared
10 27 (2.02%) ITIL Foundation Certificate
11 23 (1.72%) MCP
12 22 (1.65%) VMware Certified Professional (VCP)
13 19 (1.42%) CCNP
14 17 (1.27%) Computer Science Degree
14 17 (1.27%) DBS Check
15 16 (1.20%) MCSA
16 15 (1.12%) BPSS Clearance
16 15 (1.12%) MCITP
17 12 (0.90%) CCIE
18 11 (0.82%) RHCE
Quality Assurance & Compliance
1 37 (2.77%) ISO/IEC 20000
2 32 (2.40%) ISO 9001
3 27 (2.02%) ISO/IEC 27001
4 14 (1.05%) QA
5 13 (0.97%) PMO
5 13 (0.97%) Sarbanes-Oxley
6 9 (0.67%) Data Quality
7 7 (0.52%) GDPR
8 5 (0.37%) COBIT
8 5 (0.37%) PCI DSS
9 4 (0.30%) COSHH
10 3 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.15%) Disclosure Scotland
12 1 (0.075%) GCP
12 1 (0.075%) ISO 14001
12 1 (0.075%) SEPA
System Software
1 278 (20.84%) Active Directory
2 80 (6.00%) VMware Infrastructure
3 37 (2.77%) Hyper-V
4 23 (1.72%) VMware ESXi
5 21 (1.57%) vSphere
6 19 (1.42%) Firmware
7 14 (1.05%) Docker
7 14 (1.05%) XenDesktop
8 13 (0.97%) Virtual Machines
9 12 (0.90%) XenApp
10 11 (0.82%) Virtual Desktop
11 9 (0.67%) Terminal Services
12 5 (0.37%) Microsoft App-V
12 5 (0.37%) Oracle RAC
12 5 (0.37%) Samba
13 4 (0.30%) DFS Replication
13 4 (0.30%) ProxySG
13 4 (0.30%) VMware Server
13 4 (0.30%) VMware Workstation
13 4 (0.30%) XenServer
Systems Management
1 93 (6.97%) SCCM
2 33 (2.47%) SCOM
3 21 (1.57%) NetBackup
4 17 (1.27%) DameWare
5 14 (1.05%) Ansible
6 12 (0.90%) AirWatch
6 12 (0.90%) OVSD
6 12 (0.90%) Puppet
6 12 (0.90%) Systems Management Server (SMS)
7 10 (0.75%) Kubernetes
7 10 (0.75%) McAfee ePO
8 9 (0.67%) Cisco Prime
8 9 (0.67%) Netcool
8 9 (0.67%) Opscode Chef
9 7 (0.52%) Norton AntiVirus
9 7 (0.52%) WSUS
10 6 (0.45%) Data Guard
10 6 (0.45%) DatAdvantage
10 6 (0.45%) SCSM
10 6 (0.45%) vCenter Server
Vendors
1 311 (23.31%) Microsoft
2 141 (10.57%) Cisco
3 124 (9.30%) VMware
4 93 (6.97%) HP
5 85 (6.37%) Citrix
6 77 (5.77%) Oracle
7 61 (4.57%) Remedy
8 38 (2.85%) Dell
8 38 (2.85%) SAP
9 35 (2.62%) Apple
10 33 (2.47%) ServiceNow
11 29 (2.17%) Red Hat
12 28 (2.10%) NetApp
13 27 (2.02%) CheckPoint
14 25 (1.87%) LANDesk
15 24 (1.80%) EMC
16 23 (1.72%) IBM
16 23 (1.72%) Juniper
16 23 (1.72%) Xerox
17 22 (1.65%) SolarWinds