SLA Contracts in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025		 Same period 2024 Same period 2023
Rank 180 126 161
Rank change year-on-year -54 +35 +6
Contract jobs citing SLA 370 673 805
As % of all contract jobs advertised in England 1.52% 1.81% 1.60%
As % of the Quality Assurance & Compliance category 9.57% 12.71% 11.95%
Number of daily rates quoted 222 311 455
10th Percentile £152 £150 £140
25th Percentile £200 £200 £185
Median daily rate (50th Percentile) £250 £330 £298
Median % change year-on-year -24.24% +10.92% -15.00%
75th Percentile £510 £490 £483
90th Percentile £618 £582 £588
UK median daily rate £250 £330 £298
% change year-on-year -24.24% +10.92% -20.56%
Number of hourly rates quoted 36 90 67
10th Percentile £14.70 £11.07 £12.50
25th Percentile £18.02 £12.83 £14.70
Median hourly rate £22.27 £14.60 £18.50
Median % change year-on-year +52.53% -21.08% +12.12%
75th Percentile £24.66 £23.95 £29.03
90th Percentile £31.38 £32.85 £44.50
UK median hourly rate £22.27 £14.75 £18.50
% change year-on-year +50.98% -20.27% +9.79%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in England.

Contract vacancies with a requirement for quality assurance or compliance skills 3,865 5,295 6,738
As % of all contract IT jobs advertised in England 15.87% 14.24% 13.35%
Number of daily rates quoted 2,481 3,378 4,585
10th Percentile £270 £300 £276
25th Percentile £400 £408 £406
Median daily rate (50th Percentile) £513 £525 £525
Median % change year-on-year -2.38% - -
75th Percentile £635 £638 £650
90th Percentile £738 £750 £750
UK median daily rate £500 £510 £525
% change year-on-year -1.96% -2.86% +2.44%
Number of hourly rates quoted 160 347 206
10th Percentile £17.78 £10.95 £13.94
25th Percentile £22.27 £13.09 £19.50
Median hourly rate £34.75 £22.34 £41.50
Median % change year-on-year +55.55% -46.17% +50.91%
75th Percentile £65.00 £45.00 £63.75
90th Percentile £79.11 £67.38 £79.88
UK median hourly rate £34.50 £20.80 £37.50
% change year-on-year +65.85% -44.53% +33.93%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 1 May 2025.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 1 May 2025.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -55 111 £388 -3.13% 206
South East -2 90 £250 -12.28% 117
Midlands +18 58 £235 -4.08% 52
North of England -45 56 £233 -52.84% 80
West Midlands +13 47 £235 -2.08% 30
South West +16 37 £550 +100.00% 43
North West -36 36 £215 -60.00% 47
Yorkshire -11 19 £425 - 25
East of England +23 15 £225 -15.09% 45
East Midlands +9 11 £300 +11.11% 21
North East 0 1 - - 10
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (4.59%) SharePoint
2 16 (4.32%) Microsoft Exchange
3 10 (2.70%) Skype for Business
4 6 (1.62%) Oracle Workflow
5 5 (1.35%) Confluence
5 5 (1.35%) IIS
6 4 (1.08%) Exchange Server 2010
6 4 (1.08%) Oracle Self-Service HR
7 2 (0.54%) Adobe Experience Manager
Applications
1 41 (11.08%) Microsoft Office
2 31 (8.38%) Microsoft Excel
3 3 (0.81%) Microsoft PowerPoint
3 3 (0.81%) Microsoft Project
4 2 (0.54%) MS Visio
5 1 (0.27%) AutoCAD
5 1 (0.27%) Spreadsheet
Business Applications
1 4 (1.08%) Oracle HRMS
2 2 (0.54%) Exchequer
2 2 (0.54%) Oracle Financials
2 2 (0.54%) Remedy ITSM
3 1 (0.27%) SAP Oil and Gas
3 1 (0.27%) SAP S/4HANA
3 1 (0.27%) Shopify
Cloud Services
1 46 (12.43%) Azure
2 45 (12.16%) Microsoft 365
3 17 (4.59%) AWS
4 9 (2.43%) Entra ID
4 9 (2.43%) IaaS
4 9 (2.43%) SaaS
5 8 (2.16%) Google Workspace
6 7 (1.89%) Power Platform
7 6 (1.62%) OneDrive
7 6 (1.62%) PaaS
8 3 (0.81%) Azure Sentinel
8 3 (0.81%) Dynamics 365
8 3 (0.81%) Yammer
9 2 (0.54%) Amazon OpenSearch
9 2 (0.54%) Cloud Computing
10 1 (0.27%) Amazon EC2
10 1 (0.27%) Amazon S3
10 1 (0.27%) BigCommerce
10 1 (0.27%) Google Kubernetes Engine
10 1 (0.27%) Nutanix
Communications & Networking
1 23 (6.22%) DNS
2 21 (5.68%) VPN
3 20 (5.41%) LAN
4 19 (5.14%) Firewall
5 15 (4.05%) DHCP
5 15 (4.05%) Network Security
6 12 (3.24%) TCP/IP
7 11 (2.97%) Skype
7 11 (2.97%) WAN
8 10 (2.70%) SAN
8 10 (2.70%) Wi-Fi
8 10 (2.70%) Wireless
9 8 (2.16%) Cisco Firepower
9 8 (2.16%) Remote Desktop
10 7 (1.89%) BGP
10 7 (1.89%) MPLS
11 5 (1.35%) Cisco IOS
11 5 (1.35%) Cisco ISE
11 5 (1.35%) Junos
11 5 (1.35%) SMTP
Database & Business Intelligence
1 8 (2.16%) SQL Server
2 5 (1.35%) Oracle Database
3 4 (1.08%) MySQL
3 4 (1.08%) Power BI
4 2 (0.54%) BusinessObjects
5 1 (0.27%) Data Warehouse
5 1 (0.27%) Elasticsearch
5 1 (0.27%) RDBMS
5 1 (0.27%) Relational Database
5 1 (0.27%) Tableau
Development Applications
1 11 (2.97%) JIRA
2 3 (0.81%) GitLab
3 2 (0.54%) Git
3 2 (0.54%) Maven
General
1 147 (39.73%) Social Skills
2 82 (22.16%) Finance
3 54 (14.59%) Analytical Skills
4 32 (8.65%) Public Sector
5 25 (6.76%) Organisational Skills
6 23 (6.22%) Telecoms
7 19 (5.14%) Inclusion and Diversity
8 15 (4.05%) Banking
9 9 (2.43%) Retail
10 7 (1.89%) Influencing Skills
10 7 (1.89%) Police
11 6 (1.62%) Legal
11 6 (1.62%) Military
12 5 (1.35%) Financial Institution
12 5 (1.35%) Marketing
13 4 (1.08%) Law
13 4 (1.08%) Presentation Skills
14 3 (0.81%) Automotive
14 3 (0.81%) Front Office
14 3 (0.81%) Manufacturing
Job Titles
1 77 (20.81%) Analyst
2 49 (13.24%) Support Engineer
3 34 (9.19%) Desktop Engineer
4 31 (8.38%) Service Analyst
4 31 (8.38%) Service Desk Analyst
5 30 (8.11%) Desktop Support
6 26 (7.03%) Support Analyst
7 25 (6.76%) Desktop Support Engineer
8 22 (5.95%) Service Manager
9 20 (5.41%) Network Engineer
10 16 (4.32%) Lead
10 16 (4.32%) Support Assistant
11 14 (3.78%) Administrator
11 14 (3.78%) Server Engineer
12 13 (3.51%) 2nd Line Support
12 13 (3.51%) IT Engineer
13 12 (3.24%) Applications Support
14 11 (2.97%) Architect
14 11 (2.97%) IT Support
14 11 (2.97%) Senior
Libraries, Frameworks & Software Standards
1 3 (0.81%) JSON
1 3 (0.81%) XML
2 2 (0.54%) AngularJS
2 2 (0.54%) Bootstrap
2 2 (0.54%) CSS
2 2 (0.54%) Elastic Stack
2 2 (0.54%) J2EE
2 2 (0.54%) jQuery
2 2 (0.54%) REST
2 2 (0.54%) Sass
2 2 (0.54%) Spring
2 2 (0.54%) Spring MVC
2 2 (0.54%) VML
2 2 (0.54%) Web Services
3 1 (0.27%) EDI
Miscellaneous
1 36 (9.73%) Driving Licence
2 22 (5.95%) Management Information System
3 20 (5.41%) Data Centre
4 10 (2.70%) Security Posture
4 10 (2.70%) Smartphone
5 9 (2.43%) Analytical Mindset
5 9 (2.43%) Onboarding
6 8 (2.16%) Enterprise Software
7 5 (1.35%) Data Protection Act
8 4 (1.08%) Blackberry
8 4 (1.08%) Handset
8 4 (1.08%) Self-Motivation
9 3 (0.81%) IVR
9 3 (0.81%) Replication
10 2 (0.54%) Blog
10 2 (0.54%) CMDB
10 2 (0.54%) CSOC
10 2 (0.54%) Foreign Exchange (FX)
10 2 (0.54%) Product Ownership
10 2 (0.54%) SWIFT Messaging Network
Operating Systems
1 87 (23.51%) Windows
2 40 (10.81%) Windows 10
3 20 (5.41%) Linux
4 14 (3.78%) Windows Server
5 9 (2.43%) Windows Server 2019
6 8 (2.16%) Android
6 8 (2.16%) Mac OS
6 8 (2.16%) Windows Server 2016
7 7 (1.89%) Unix
8 5 (1.35%) Windows Server 2012
9 4 (1.08%) AIX
9 4 (1.08%) Apple iOS
10 2 (0.54%) CentOS
10 2 (0.54%) Mac OS X
10 2 (0.54%) VMS
11 1 (0.27%) MVS
11 1 (0.27%) Rocky
11 1 (0.27%) Ubuntu
11 1 (0.27%) zOS
Processes & Methodologies
1 119 (32.16%) ITIL
2 85 (22.97%) Customer Service
3 84 (22.70%) Problem-Solving
4 47 (12.70%) Service Delivery
5 44 (11.89%) Service Management
6 40 (10.81%) ITSM
7 29 (7.84%) Customer Experience
8 27 (7.30%) Continuous Improvement
9 25 (6.76%) Change Management
10 24 (6.49%) Incident Management
10 24 (6.49%) Mathematics
11 23 (6.22%) Agile
12 21 (5.68%) Problem Management
13 20 (5.41%) Break/Fix
13 20 (5.41%) Root Cause Analysis
14 18 (4.86%) Cybersecurity
14 18 (4.86%) Information Security
14 18 (4.86%) Project Management
15 17 (4.59%) Test Scripting
15 17 (4.59%) Time Management
Programming Languages
1 40 (10.81%) SQL
2 11 (2.97%) Python
3 7 (1.89%) PowerShell
4 6 (1.62%) Java
5 5 (1.35%) VB
6 3 (0.81%) JavaScript
7 1 (0.27%) Assembly Language
7 1 (0.27%) JCL
7 1 (0.27%) REXX
7 1 (0.27%) Scala
Qualifications
1 113 (30.54%) Security Cleared
2 95 (25.68%) SC Cleared
3 23 (6.22%) Dell Certification
4 22 (5.95%) ITIL Certification
5 15 (4.05%) Degree
6 14 (3.78%) Cisco Certification
7 11 (2.97%) DV Cleared
8 9 (2.43%) CISSP
9 8 (2.16%) (ISC)2 CCSP
10 7 (1.89%) GCIH
11 6 (1.62%) CCSP
11 6 (1.62%) DBS Check
12 5 (1.35%) Microsoft Certification
13 4 (1.08%) A+ Certification
13 4 (1.08%) CCIE
14 2 (0.54%) CCAB
14 2 (0.54%) CIPFA
14 2 (0.54%) MCSE
14 2 (0.54%) Network+ Certification
14 2 (0.54%) PRINCE2 Certification
Quality Assurance & Compliance
1 11 (2.97%) QA
2 10 (2.70%) ISO/IEC 27001
3 8 (2.16%) NIST
4 6 (1.62%) GDPR
5 4 (1.08%) ISO/IEC 20000
6 3 (0.81%) Data Quality
7 2 (0.54%) Cyber Essentials
7 2 (0.54%) PCI DSS
7 2 (0.54%) PMO
8 1 (0.27%) Accessibility
8 1 (0.27%) NEBOSH
System Software
1 48 (12.97%) Active Directory
2 18 (4.86%) VMware Infrastructure
3 7 (1.89%) VMware ESXi
4 6 (1.62%) DFS Replication
4 6 (1.62%) Virtual Machines
4 6 (1.62%) vSphere
5 5 (1.35%) Hyper-V
5 5 (1.35%) Virtual Desktop
6 4 (1.08%) Microsoft Virtual Server
6 4 (1.08%) Virtual Servers
7 3 (0.81%) FreeRADIUS
7 3 (0.81%) iptables
8 2 (0.54%) KVM
9 1 (0.27%) ACF2
9 1 (0.27%) Firmware
9 1 (0.27%) Oracle RAC
9 1 (0.27%) RACF
9 1 (0.27%) VMware NSX
Systems Management
1 16 (4.32%) SCCM
2 11 (2.97%) Microsoft Intune
3 10 (2.70%) Ansible
4 9 (2.43%) Terraform
5 7 (1.89%) FortiGate
6 5 (1.35%) SmoothWall
6 5 (1.35%) WSUS
6 5 (1.35%) ZABBIX
7 4 (1.08%) Microsoft Clustering
7 4 (1.08%) Nagios
7 4 (1.08%) NetApp OnCommand
7 4 (1.08%) Tivoli
7 4 (1.08%) Tivoli Storage Manager
7 4 (1.08%) vCenter Server
7 4 (1.08%) vMotion
8 3 (0.81%) Cacti
8 3 (0.81%) Netcool
8 3 (0.81%) Puppet
8 3 (0.81%) Single Sign-On
8 3 (0.81%) TeamSite
Vendors
1 131 (35.41%) Microsoft
2 47 (12.70%) ServiceNow
3 44 (11.89%) Dell
3 44 (11.89%) HP
4 25 (6.76%) Cisco
5 23 (6.22%) IBM
5 23 (6.22%) VMware
6 20 (5.41%) Google
7 16 (4.32%) Oracle
8 10 (2.70%) Apple
9 7 (1.89%) Juniper
9 7 (1.89%) Nokia
10 5 (1.35%) Bloomberg
10 5 (1.35%) Citrix
10 5 (1.35%) F5
10 5 (1.35%) Remedy
10 5 (1.35%) Reuters
10 5 (1.35%) SAP
10 5 (1.35%) Splunk
11 4 (1.08%) SolarWinds
566 SLA jobs Nationwide