Period
to

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 158 184 175
Rank change year-on-year +26 -9 +55
Contract jobs citing SLA 1,212 689 686
As % of all contract jobs advertised in England 1.74% 1.49% 1.59%
As % of the Quality Assurance & Compliance category 13.22% 12.31% 14.69%
Number of daily rates quoted 781 382 379
10th Percentile £135 £135 £120
25th Percentile £183 £188 £180
Median daily rate (50th Percentile) £350 £375 £360
Median % change year-on-year -6.67% +4.17% +20.00%
75th Percentile £525 £500 £475
90th Percentile £638 £575 £563
UK median daily rate £370 £390 £350
% change year-on-year -5.13% +11.43% +16.67%
Number of hourly rates quoted 89 86 56
10th Percentile £11.24 £10.13 £11.25
25th Percentile £12.50 £11.36 £13.85
Median hourly rate £16.50 £13.75 £17.25
Median % change year-on-year +20.02% -20.30% +15.00%
75th Percentile £20.00 £16.88 £24.21
90th Percentile £32.75 £30.00 £35.88
UK median hourly rate £16.50 £13.75 £17.50
% change year-on-year +20.02% -21.44% +17.85%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 9,167 5,598 4,670
As % of all contract IT jobs advertised in England 13.14% 12.08% 10.83%
Number of daily rates quoted 6,299 3,658 2,956
10th Percentile £288 £264 £256
25th Percentile £406 £370 £363
Median daily rate (50th Percentile) £525 £475 £465
Median % change year-on-year +10.53% +2.15% +2.76%
75th Percentile £626 £580 £563
90th Percentile £728 £675 £650
UK median daily rate £515 £475 £450
% change year-on-year +8.42% +5.56% -
Number of hourly rates quoted 268 259 207
10th Percentile £12.22 £11.36 £12.93
25th Percentile £16.44 £14.00 £17.39
Median hourly rate £28.50 £21.00 £25.00
Median % change year-on-year +35.71% -16.00% +13.64%
75th Percentile £49.63 £39.50 £47.63
90th Percentile £69.28 £52.50 £53.00
UK median hourly rate £31.00 £21.00 £23.00
% change year-on-year +47.62% -8.70% +5.75%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 23 May 2022.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 23 May 2022.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 23 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +12 414 £450 +5.88% 82
South East +22 237 £293 -31.18% 76
North of England +12 195 £218 -1.14% 93
East of England +6 129 £325 +42.08% 38
Midlands -10 117 £294 +46.88% 48
North West +10 113 £260 +18.18% 46
South West +5 80 £350 -15.41% 20
Yorkshire +7 74 £212 +12.50% 39
West Midlands -29 63 £365 +21.67% 24
East Midlands +3 54 £235 +70.91% 24
North East -9 8 £180 -18.18% 8
SLA
UK

For the 6 months to 23 May 2022, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 468 (38.61%) Microsoft
2 458 (37.79%) Windows
3 443 (36.55%) Social Skills
4 435 (35.89%) ITIL
5 348 (28.71%) Microsoft 365
6 325 (26.82%) Active Directory
7 219 (18.07%) Problem-Solving
8 209 (17.24%) Windows 10
9 208 (17.16%) Microsoft Office
10 203 (16.75%) Finance
11 201 (16.58%) Azure
12 182 (15.02%) Security Cleared
13 171 (14.11%) Incident Management
14 169 (13.94%) Change Management
15 153 (12.62%) Service Management
16 142 (11.72%) Service Delivery
17 136 (11.22%) VMware
18 135 (11.14%) SQL
18 135 (11.14%) Windows Server
19 134 (11.06%) SC Cleared
20 131 (10.81%) ITSM
21 121 (9.98%) Analytical Skills
22 117 (9.65%) SCCM
23 111 (9.16%) AWS
24 104 (8.58%) VMware Infrastructure
25 103 (8.50%) ServiceNow
26 101 (8.33%) Cisco
26 101 (8.33%) Agile
27 95 (7.84%) DNS
28 91 (7.51%) Migration

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (6.02%) SharePoint
2 60 (4.95%) Skype for Business
3 46 (3.80%) MS Exchange
4 34 (2.81%) Exchange Server 2013
5 16 (1.32%) IIS
6 14 (1.16%) Confluence
7 10 (0.83%) Apache Spark
8 8 (0.66%) Exchange Server 2010
9 7 (0.58%) Apache
9 7 (0.58%) Cloud Foundry
10 6 (0.50%) CMS
11 5 (0.41%) Tomcat
12 4 (0.33%) nginx
13 3 (0.25%) Blackberry Enterprise Server
14 2 (0.17%) NetWeaver
15 1 (0.083%) JBoss
15 1 (0.083%) Oracle Collaboration Suite
15 1 (0.083%) Oracle Service Bus
15 1 (0.083%) Sitecore CMS
15 1 (0.083%) WebLogic
Applications
1 208 (17.16%) Microsoft Office
2 41 (3.38%) Microsoft Excel
3 18 (1.49%) MS Visio
4 13 (1.07%) Microsoft PowerPoint
5 10 (0.83%) Microsoft Project
6 2 (0.17%) AutoCAD
7 1 (0.083%) Chatbot
7 1 (0.083%) Maya
Business Applications
1 6 (0.50%) Oracle Subledger Accounting
2 5 (0.41%) Oracle EBS
2 5 (0.41%) Oracle Financials
2 5 (0.41%) Oracle SCM
2 5 (0.41%) SAP HCM
3 4 (0.33%) assyst
3 4 (0.33%) Dynamics CRM
3 4 (0.33%) Magento
3 4 (0.33%) Oracle Applications
3 4 (0.33%) Oracle Assets
3 4 (0.33%) Oracle EBS R12
3 4 (0.33%) Oracle ERP
3 4 (0.33%) Oracle General Ledger
3 4 (0.33%) Oracle Payables
3 4 (0.33%) Oracle Receivables
3 4 (0.33%) Remedy ITSM
3 4 (0.33%) SAP S/4HANA
4 3 (0.25%) Oracle E-Business Tax
4 3 (0.25%) Oracle FAH
4 3 (0.25%) Oracle Procure-to-Pay
Cloud Services
1 348 (28.71%) Microsoft 365
2 201 (16.58%) Azure
3 111 (9.16%) AWS
4 82 (6.77%) Azure Active Directory
5 39 (3.22%) PaaS
6 36 (2.97%) IaaS
7 28 (2.31%) Amazon S3
7 28 (2.31%) OneDrive
8 15 (1.24%) SaaS
9 14 (1.16%) Power Platform
10 13 (1.07%) Azure Monitor
10 13 (1.07%) Dynamics 365
11 12 (0.99%) GitHub
11 12 (0.99%) Virtual Private Cloud
12 11 (0.91%) Cloud Computing
12 11 (0.91%) GCP
13 9 (0.74%) Mimecast
14 8 (0.66%) Amazon EMR
14 8 (0.66%) Azure Cosmos DB
15 7 (0.58%) AWS Lambda
Communications & Networking
1 95 (7.84%) DNS
2 76 (6.27%) DHCP
3 62 (5.12%) Skype
4 56 (4.62%) Wi-Fi
5 55 (4.54%) VPN
6 53 (4.37%) LAN
7 48 (3.96%) Firewall
8 46 (3.80%) WAN
9 37 (3.05%) TCP/IP
10 32 (2.64%) Remote Desktop
11 31 (2.56%) SAN
11 31 (2.56%) Wireless
12 26 (2.15%) Internet
13 24 (1.98%) VoIP
14 13 (1.07%) SSL
15 12 (0.99%) BGP
15 12 (0.99%) MPLS
15 12 (0.99%) Radio Access Network
16 11 (0.91%) NetScaler
17 10 (0.83%) WebEx
Database & Business Intelligence
1 72 (5.94%) SQL Server
2 19 (1.57%) Data Warehouse
3 16 (1.32%) MySQL
4 15 (1.24%) PostgreSQL
5 14 (1.16%) Big Data
6 13 (1.07%) Pentaho
7 12 (0.99%) Metadata
8 10 (0.83%) Amazon RDS
8 10 (0.83%) Data Lake
9 9 (0.74%) Amazon Redshift
9 9 (0.74%) Relational Database
10 8 (0.66%) Amazon Athena
11 7 (0.58%) Geospatial Data
11 7 (0.58%) Power BI
12 6 (0.50%) MariaDB
12 6 (0.50%) ObjectStore
12 6 (0.50%) SQL Server Reporting Services
13 5 (0.41%) Oracle Database
13 5 (0.41%) Oracle Reports
13 5 (0.41%) RDBMS
Development Applications
1 31 (2.56%) JIRA
2 7 (0.58%) GitLab
2 7 (0.58%) Jenkins
3 4 (0.33%) Git (software)
3 4 (0.33%) JMeter
4 3 (0.25%) Oracle Forms
4 3 (0.25%) SoapUI
4 3 (0.25%) Sonatype Nexus
4 3 (0.25%) SQL Server Management Studio (SSMS)
5 2 (0.17%) Bitbucket
5 2 (0.17%) MSI
5 2 (0.17%) NWDS
5 2 (0.17%) Octopus Deploy
5 2 (0.17%) TeamCity
5 2 (0.17%) VSS/SourceSafe
6 1 (0.083%) LSMW
6 1 (0.083%) NUnit
6 1 (0.083%) SonarQube
6 1 (0.083%) Team Foundation Server
6 1 (0.083%) Visual Studio Code
General
1 443 (36.55%) Social Skills
2 203 (16.75%) Finance
3 121 (9.98%) Analytical Skills
4 82 (6.77%) Public Sector
5 69 (5.69%) Retail
6 50 (4.13%) Telecoms
7 34 (2.81%) Organisational Skills
8 32 (2.64%) Banking
9 28 (2.31%) Manufacturing
10 27 (2.23%) Legal
11 26 (2.15%) Presentation Skills
12 24 (1.98%) Marketing
13 16 (1.32%) Documentation Skills
14 15 (1.24%) Local Government
15 14 (1.16%) Automotive
15 14 (1.16%) Financial Institution
16 13 (1.07%) Law
17 12 (0.99%) Electronics
18 9 (0.74%) German Language
18 9 (0.74%) Influencing Skills
Job Titles
1 290 (23.93%) Analyst
2 164 (13.53%) Service Analyst
3 137 (11.30%) Service Desk Analyst
4 100 (8.25%) Support Engineer
5 87 (7.18%) 1st Line Support
6 76 (6.27%) 2nd Line Support
6 76 (6.27%) Support Analyst
7 70 (5.78%) Service Manager
8 67 (5.53%) 2nd Line Engineer
9 63 (5.20%) Desktop Support
9 63 (5.20%) IT Analyst
10 60 (4.95%) IT Support
11 56 (4.62%) Cloud Engineer
12 51 (4.21%) Desktop Engineer
13 47 (3.88%) 3rd Line Engineer
14 45 (3.71%) Applications Engineer
15 39 (3.22%) Consultant
16 38 (3.14%) 1st Line Service Desk Analyst
17 36 (2.97%) 2nd Line Support Engineer
18 34 (2.81%) Architect
Libraries, Frameworks & Software Standards
1 19 (1.57%) Middleware
2 12 (0.99%) REST
3 11 (0.91%) Kafka
4 10 (0.83%) Oracle Fusion
4 10 (0.83%) React
5 9 (0.74%) .NET
5 9 (0.74%) XMPP
6 8 (0.66%) Express
7 7 (0.58%) Django
7 7 (0.58%) Ruby on Rails
7 7 (0.58%) XML
8 6 (0.50%) LDAP
8 6 (0.50%) SAP Fiori
8 6 (0.50%) SAPUI5
9 5 (0.41%) JSON
9 5 (0.41%) LAMP
9 5 (0.41%) Node.js
10 4 (0.33%) ADO
10 4 (0.33%) LEMP Stack
10 4 (0.33%) WebRTC
Miscellaneous
1 80 (6.60%) Management Information System
2 74 (6.11%) Self-Motivation
3 62 (5.12%) Replication
4 53 (4.37%) Data Centre
5 35 (2.89%) Digital Signage
6 31 (2.56%) Enterprise Software
7 27 (2.23%) PKI
8 22 (1.82%) NHS
9 19 (1.57%) Video Conferencing
10 17 (1.40%) Driving Licence
11 16 (1.32%) User Experience
11 16 (1.32%) Virtual Team
12 15 (1.24%) Clustering
13 14 (1.16%) Fat Client
13 14 (1.16%) Public Cloud
13 14 (1.16%) Thin Client
14 13 (1.07%) Mobile App
15 11 (0.91%) CMDB
16 9 (0.74%) Cloud Native
17 8 (0.66%) Renewable Energy
Operating Systems
1 458 (37.79%) Windows
2 209 (17.24%) Windows 10
3 135 (11.14%) Windows Server
4 64 (5.28%) Windows Server 2012
5 58 (4.79%) Apple iOS
5 58 (4.79%) Windows 7
6 52 (4.29%) Linux
7 42 (3.47%) Windows Server 2016
8 29 (2.39%) Mac OS
9 28 (2.31%) Android
10 26 (2.15%) Windows Server 2019
11 23 (1.90%) Windows Server 2008
12 12 (0.99%) Unix
13 10 (0.83%) Windows 8
13 10 (0.83%) Windows XP
14 9 (0.74%) Mac OS X
15 6 (0.50%) Red Hat Enterprise Linux
16 5 (0.41%) Ubuntu
17 4 (0.33%) CentOS
17 4 (0.33%) Oracle Linux
Processes & Methodologies
1 435 (35.89%) ITIL
2 219 (18.07%) Problem-Solving
3 171 (14.11%) Incident Management
4 169 (13.94%) Change Management
5 153 (12.62%) Service Management
6 142 (11.72%) Service Delivery
7 131 (10.81%) ITSM
8 101 (8.33%) Agile
9 91 (7.51%) Migration
10 79 (6.52%) Time Management
11 75 (6.19%) Continuous Improvement
12 73 (6.02%) Problem Management
13 71 (5.86%) Proactive Monitoring
14 65 (5.36%) Mentoring
15 63 (5.20%) Line Management
15 63 (5.20%) Project Management
16 58 (4.79%) CRM
16 58 (4.79%) Decision-Making
17 45 (3.71%) Project Delivery
17 45 (3.71%) Root Cause Analysis
Programming Languages
1 135 (11.14%) SQL
2 80 (6.60%) PowerShell
3 35 (2.89%) Python
4 23 (1.90%) Java
5 21 (1.73%) C
6 12 (0.99%) JavaScript
7 11 (0.91%) Bash
8 10 (0.83%) VBScript
9 9 (0.74%) Ruby
10 8 (0.66%) Go
10 8 (0.66%) PHP
11 6 (0.50%) ABAP
11 6 (0.50%) C#
11 6 (0.50%) Perl
12 4 (0.33%) PL/SQL
13 3 (0.25%) Shell Script
13 3 (0.25%) T-SQL
14 2 (0.17%) Groovy
14 2 (0.17%) SAPscript
14 2 (0.17%) VBA
Qualifications
1 182 (15.02%) Security Cleared
2 134 (11.06%) SC Cleared
3 71 (5.86%) Degree
4 60 (4.95%) ITIL Certification
5 52 (4.29%) Microsoft Certification
6 42 (3.47%) Cisco Certification
7 35 (2.89%) ITIL Foundation Certificate
8 29 (2.39%) CCNA
9 28 (2.31%) MCSE
10 20 (1.65%) BPSS Clearance
11 19 (1.57%) DV Cleared
11 19 (1.57%) MCP
12 13 (1.07%) CCNP
12 13 (1.07%) MCSA
13 10 (0.83%) A+ Certification
14 8 (0.66%) CCIE
15 7 (0.58%) JNCIA
15 7 (0.58%) MCITP
16 5 (0.41%) AWS Certification
16 5 (0.41%) MCTS
Quality Assurance & Compliance
1 26 (2.15%) QA
2 24 (1.98%) ISO/IEC 27001
3 10 (0.83%) Data Quality
4 9 (0.74%) PMO
5 8 (0.66%) GDPR
5 8 (0.66%) PCI DSS
6 5 (0.41%) Sarbanes-Oxley
7 3 (0.25%) COBIT
7 3 (0.25%) ISO/IEC 20000
7 3 (0.25%) JSP 440
8 2 (0.17%) Accessibility
8 2 (0.17%) ISO 20022
8 2 (0.17%) ISO 9001
8 2 (0.17%) NIST
9 1 (0.083%) Cyber Essentials
9 1 (0.083%) Cyber Essentials PLUS
9 1 (0.083%) GAAP
9 1 (0.083%) IASME
9 1 (0.083%) ITGC
9 1 (0.083%) MiFID
System Software
1 325 (26.82%) Active Directory
2 104 (8.58%) VMware Infrastructure
3 53 (4.37%) Hyper-V
4 31 (2.56%) vSphere
4 31 (2.56%) XenApp
5 30 (2.48%) Virtual Machines
6 23 (1.90%) Firmware
7 20 (1.65%) Virtual Desktop
8 19 (1.57%) Microsoft App-V
9 18 (1.49%) VMware ESXi
10 16 (1.32%) Docker
11 15 (1.24%) XenDesktop
12 13 (1.07%) BitLocker
13 6 (0.50%) Oracle RAC
14 4 (0.33%) NFS
15 3 (0.25%) Terminal Services
15 3 (0.25%) Virtual Servers
16 2 (0.17%) DFS Replication
16 2 (0.17%) EMC RecoverPoint
16 2 (0.17%) KVM
Systems Management
1 117 (9.65%) SCCM
2 65 (5.36%) Microsoft Intune
3 26 (2.15%) Active Directory Federation Services
4 23 (1.90%) Terraform
5 20 (1.65%) SCVMM
6 18 (1.49%) Single Sign-On
7 14 (1.16%) McAfee ePO
8 13 (1.07%) Ansible
8 13 (1.07%) vCenter Server
9 12 (0.99%) Kubernetes
10 11 (0.91%) SCOM
11 8 (0.66%) Nagios
12 7 (0.58%) Norton AntiVirus
13 6 (0.50%) Data Guard
13 6 (0.50%) Failover Clustering
13 6 (0.50%) Grafana
13 6 (0.50%) Microsoft Clustering
13 6 (0.50%) vRealize Orchestrator
13 6 (0.50%) ZABBIX
14 5 (0.41%) Host Intrusion Detection System
Vendors
1 468 (38.61%) Microsoft
2 136 (11.22%) VMware
3 103 (8.50%) ServiceNow
4 101 (8.33%) Cisco
5 86 (7.10%) Citrix
6 58 (4.79%) Oracle
7 45 (3.71%) Apple
8 30 (2.48%) SAP
9 27 (2.23%) HP
10 24 (1.98%) Splunk
11 19 (1.57%) Ivanti
11 19 (1.57%) Juniper
12 18 (1.49%) McAfee
13 17 (1.40%) Salesforce.com
14 15 (1.24%) Google
14 15 (1.24%) Meraki
14 15 (1.24%) NetApp
15 13 (1.07%) F5
15 13 (1.07%) Remedy
16 12 (0.99%) SolarWinds