Period
to 19 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 205 192 160
Rank change year-on-year -13 -32 -14
Contract jobs citing SLA 1,298 1,266 1,687
As % of all contract IT jobs advertised in England 1.38% 1.38% 1.71%
As % of the Quality Assurance & Compliance category 12.81% 11.27% 15.11%
Number of daily rates quoted 676 709 945
England median daily rate £318 £320 £318
Median daily rate % change year-on-year -0.78% +0.79% -2.31%
10th Percentile £113 £105 £133
90th Percentile £544 £525 £513
UK median daily rate £313 £300 £313
% change year-on-year +4.17% -4.00% -3.71%
Number of hourly rates quoted 159 134 176
England median hourly rate £15.50 £14.50 £14.50
Median hourly rate % change year-on-year +6.90% - -9.38%
10th Percentile £10.34 £9.25 £10.00
90th Percentile £31.95 £22.00 £28.50
UK median hourly rate £15.00 £14.88 £15.00
% change year-on-year +0.84% -0.83% -5.57%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 10,135 11,229 11,163
As % of all contract IT jobs advertised in England 10.76% 12.28% 11.33%
Number of daily rates quoted 6,491 7,446 7,290
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £250 £263 £225
90th Percentile £625 £638 £600
UK median daily rate £450 £438 £413
% change year-on-year +2.86% +6.06% +3.13%
Number of hourly rates quoted 356 315 409
England median hourly rate £22.10 £20.00 £22.50
Median hourly rate % change year-on-year +10.49% -11.11% +4.41%
10th Percentile £11.25 £10.54 £10.58
90th Percentile £50.05 £47.85 £47.50
UK median hourly rate £21.76 £20.00 £22.50
% change year-on-year +8.80% -11.11% +4.41%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 19 October 2018.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 19 October 2018.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 478 £330 -2.22% 100
South East -8 345 £306 -9.93% 87
North of England -41 186 £225 +26.76% 89
Midlands -28 118 £329 +13.36% 42
East of England -7 107 £175 -36.36% 40
North West -4 100 £275 - 42
Yorkshire -47 71 £281 +181.25% 25
South West -7 68 £325 -9.09% 29
East Midlands +14 64 £375 +25.00% 10
West Midlands -54 54 £213 -15.00% 32
North East -7 15 £185 +23.33% 22
SLA
UK

For the 6 months to 19 October 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 454 (34.98%) Windows
2 373 (28.74%) ITIL
3 350 (26.96%) Microsoft
4 318 (24.50%) Active Directory
5 252 (19.41%) Service Management
6 248 (19.11%) Finance
7 247 (19.03%) Microsoft Office
8 175 (13.48%) Service Delivery
9 162 (12.48%) Windows 10
10 160 (12.33%) Windows 7
11 147 (11.33%) Office 365
12 146 (11.25%) Problem-Solving
13 131 (10.09%) Cisco
13 131 (10.09%) Security Cleared
13 131 (10.09%) Analytical Skills
14 129 (9.94%) Change Management
15 114 (8.78%) Citrix
16 111 (8.55%) Incident Management
17 104 (8.01%) VMware
18 103 (7.94%) SC Cleared
19 100 (7.70%) Data Centre
20 99 (7.63%) Windows Server
21 98 (7.55%) LAN
22 92 (7.09%) WAN
22 92 (7.09%) Microsoft Excel
23 91 (7.01%) VPN
23 91 (7.01%) Telecoms
24 90 (6.93%) MS Exchange
25 88 (6.78%) Continuous Improvement
25 88 (6.78%) SCCM

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (6.93%) MS Exchange
2 50 (3.85%) SharePoint
3 26 (2.00%) Exchange Server 2010
4 24 (1.85%) Skype for Business
5 21 (1.62%) Exchange Server 2013
6 12 (0.92%) Blackberry Enterprise Server
7 11 (0.85%) Adobe Experience Manager
8 10 (0.77%) IIS
8 10 (0.77%) WebSphere
9 7 (0.54%) Apache
10 6 (0.46%) Confluence
10 6 (0.46%) Exchange Server 2007
10 6 (0.46%) Oracle SOA Suite
10 6 (0.46%) SAS
10 6 (0.46%) WordPress
11 5 (0.39%) CMS
11 5 (0.39%) IBM Notes
11 5 (0.39%) SharePoint Server
12 4 (0.31%) Oracle Workflow
12 4 (0.31%) WebLogic
Applications
1 247 (19.03%) Microsoft Office
2 92 (7.09%) Microsoft Excel
3 32 (2.47%) MS Visio
4 24 (1.85%) Microsoft PowerPoint
5 8 (0.62%) Microsoft Project
6 3 (0.23%) Spreadsheet
7 2 (0.15%) InfoPath
8 1 (0.077%) Adobe Creative Suite
8 1 (0.077%) Fireworks
Business Applications
1 25 (1.93%) Remedy ITSM
2 12 (0.92%) Eikon
2 12 (0.92%) PlanetPress Connect
3 6 (0.46%) Dynamics CRM
3 6 (0.46%) Oracle EBS R12
3 6 (0.46%) Oracle Payables
3 6 (0.46%) SAP ERP
4 5 (0.39%) Oracle EBS
4 5 (0.39%) Oracle Receivables
5 4 (0.31%) Oracle Payroll
6 3 (0.23%) CA PPM
6 3 (0.23%) Dynamics AX
6 3 (0.23%) Eloqua
6 3 (0.23%) Oracle Applications
6 3 (0.23%) Oracle Assets
6 3 (0.23%) Oracle Cash Management
6 3 (0.23%) Oracle Financials
6 3 (0.23%) Oracle General Ledger
6 3 (0.23%) Temenos Globus
6 3 (0.23%) Temenos T24
Cloud Services
1 147 (11.33%) Office 365
2 77 (5.93%) Microsoft Azure
3 41 (3.16%) Amazon AWS
4 24 (1.85%) OneDrive
5 12 (0.92%) Cloud Computing
5 12 (0.92%) IaaS
6 11 (0.85%) SaaS
7 10 (0.77%) PaaS
8 8 (0.62%) AWS Lambda
8 8 (0.62%) Azure Active Directory
8 8 (0.62%) Serverless
9 6 (0.46%) Boomi
10 4 (0.31%) Dynamics 365
11 3 (0.23%) Akamai
11 3 (0.23%) Apigee
12 2 (0.15%) G Suite
13 1 (0.077%) Amazon CloudWatch
13 1 (0.077%) GitHub
13 1 (0.077%) Google Analytics
13 1 (0.077%) Mimecast
Communications & Networking
1 98 (7.55%) LAN
2 92 (7.09%) WAN
3 91 (7.01%) VPN
4 72 (5.55%) DNS
5 65 (5.01%) Firewall
6 50 (3.85%) Wireless
7 48 (3.70%) DHCP
8 36 (2.77%) SAN
9 35 (2.70%) TCP/IP
10 30 (2.31%) Network Security
11 26 (2.00%) Skype
12 24 (1.85%) VoIP
13 23 (1.77%) Internet
14 17 (1.31%) Cisco IOS
14 17 (1.31%) Structured Cabling
15 16 (1.23%) Remote Desktop
15 16 (1.23%) Wi-Fi
16 12 (0.92%) SSL
17 11 (0.85%) MPLS
17 11 (0.85%) NAS
Database & Business Intelligence
1 50 (3.85%) SQL Server
2 14 (1.08%) Relational Database
3 12 (0.92%) EDMS
4 11 (0.85%) Big Data
4 11 (0.85%) Oracle Reports
5 8 (0.62%) DB2
5 8 (0.62%) Hadoop
6 6 (0.46%) Oracle Database
7 5 (0.39%) GIS
7 5 (0.39%) SQL Server 2008
7 5 (0.39%) SQL Server 2012
7 5 (0.39%) SQL Server Integration Services
8 4 (0.31%) MS Access
9 3 (0.23%) Apache Hive
9 3 (0.23%) BusinessObjects
9 3 (0.23%) SQL Server 2016
10 2 (0.15%) Data Lake
10 2 (0.15%) Electronic Patient Records
10 2 (0.15%) Oracle Database 12c
10 2 (0.15%) SQL Server 2014
Development Applications
1 19 (1.46%) JIRA
2 13 (1.00%) Git (software)
3 11 (0.85%) Jenkins
4 10 (0.77%) VSS/SourceSafe
5 8 (0.62%) MSI
6 6 (0.46%) Atlassian Bamboo
6 6 (0.46%) Maven
6 6 (0.46%) Sonatype Nexus
6 6 (0.46%) Subversion
7 5 (0.39%) Visual Studio
8 4 (0.31%) Team Foundation Server
8 4 (0.31%) Visual Studio Team System
9 3 (0.23%) AdminStudio
9 3 (0.23%) Oracle Forms
10 2 (0.15%) git-flow
10 2 (0.15%) Introscope
10 2 (0.15%) Wise Package Studio
11 1 (0.077%) CA Release Automation
11 1 (0.077%) GitLab
11 1 (0.077%) MSBuild
General
1 248 (19.11%) Finance
2 91 (7.01%) Telecoms
3 50 (3.85%) Banking
4 41 (3.16%) Back Office
4 41 (3.16%) Retail
5 34 (2.62%) Law
6 27 (2.08%) Billing
7 26 (2.00%) Front Office
8 19 (1.46%) Financial Institution
9 17 (1.31%) Legal
10 16 (1.23%) Pharmaceutical
11 15 (1.16%) Mandarin Language
12 13 (1.00%) Marketing
12 13 (1.00%) Publishing
13 12 (0.92%) Manufacturing
14 9 (0.69%) Investment Banking
15 7 (0.54%) Advertising
16 6 (0.46%) Spanish Language
17 5 (0.39%) Electronics
17 5 (0.39%) Retail Banking
Job Titles
1 344 (26.50%) Analyst
2 145 (11.17%) Service Analyst
2 145 (11.17%) Support Engineer
3 124 (9.55%) Service Desk Analyst
4 112 (8.63%) Support Analyst
5 96 (7.40%) Desktop Support
6 84 (6.47%) Service Manager
7 60 (4.62%) IT Support
8 57 (4.39%) 2nd Line Support
8 57 (4.39%) Desktop Engineer
9 55 (4.24%) 1st Line Support
10 54 (4.16%) Developer
11 42 (3.24%) IT Engineer
12 41 (3.16%) IT Analyst
13 40 (3.08%) Administrator
13 40 (3.08%) Architect
13 40 (3.08%) Desktop Support Engineer
14 38 (2.93%) 2nd Line Engineer
15 36 (2.77%) Consultant
16 33 (2.54%) Network Engineer
Libraries, Frameworks & Software Standards
1 34 (2.62%) Web Services
2 26 (2.00%) HTML
3 24 (1.85%) .NET
4 21 (1.62%) LDAP
5 17 (1.31%) Middleware
6 14 (1.08%) CSS
6 14 (1.08%) XML
7 11 (0.85%) SAML
8 10 (0.77%) AngularJS
8 10 (0.77%) jQuery
8 10 (0.77%) SAP PI
9 9 (0.69%) CSS3
9 9 (0.69%) HTML5
10 8 (0.62%) Django
10 8 (0.62%) Sass
11 7 (0.54%) J2EE
11 7 (0.54%) RESTful
11 7 (0.54%) SOAP
12 6 (0.46%) EDI
12 6 (0.46%) REST
Miscellaneous
1 131 (10.09%) Analytical Skills
2 100 (7.70%) Data Centre
3 74 (5.70%) Management Information System
4 55 (4.24%) Self-Motivation
5 38 (2.93%) NHS
6 37 (2.85%) Computer Science
7 34 (2.62%) Virtual Team
8 29 (2.23%) Blackberry
9 24 (1.85%) Driving Licence
10 23 (1.77%) CMDB
11 18 (1.39%) Private Cloud
12 17 (1.31%) Video Conferencing
13 16 (1.23%) Fixed Income
14 15 (1.16%) User Experience
15 14 (1.08%) Smartphone
16 12 (0.92%) iPhone
17 11 (0.85%) Clustering
17 11 (0.85%) Mainframe
17 11 (0.85%) Robotics
18 10 (0.77%) Replication
Operating Systems
1 454 (34.98%) Windows
2 162 (12.48%) Windows 10
3 160 (12.33%) Windows 7
4 99 (7.63%) Windows Server
5 86 (6.63%) Linux
6 76 (5.86%) Unix
7 51 (3.93%) Apple iOS
8 50 (3.85%) Windows Server 2008
9 49 (3.78%) Android
10 48 (3.70%) Windows Server 2012
11 23 (1.77%) Windows 8
12 21 (1.62%) Mac OS X
13 20 (1.54%) Windows XP
14 17 (1.31%) Mac OS
14 17 (1.31%) Red Hat Enterprise Linux
15 16 (1.23%) Windows Server 2003
16 9 (0.69%) Solaris
17 6 (0.46%) MVS
18 4 (0.31%) Windows 2000
19 3 (0.23%) AIX
Processes & Methodologies
1 373 (28.74%) ITIL
2 252 (19.41%) Service Management
3 175 (13.48%) Service Delivery
4 146 (11.25%) Problem-Solving
5 129 (9.94%) Change Management
6 111 (8.55%) Incident Management
7 88 (6.78%) Continuous Improvement
8 84 (6.47%) Agile Software Development
8 84 (6.47%) ITSM
9 82 (6.32%) Project Management
10 71 (5.47%) Workflow
11 69 (5.32%) ITIL V3
12 65 (5.01%) Root Cause Analysis
13 62 (4.78%) Stakeholder Management
14 60 (4.62%) Migration
15 58 (4.47%) Problem Management
16 48 (3.70%) Risk Management
16 48 (3.70%) Time Management
17 47 (3.62%) PRINCE2
18 43 (3.31%) Break/Fix
Programming Languages
1 85 (6.55%) SQL
2 53 (4.08%) PowerShell
3 41 (3.16%) JavaScript
4 33 (2.54%) Java
5 24 (1.85%) Python
6 21 (1.62%) C
7 17 (1.31%) VB
8 15 (1.16%) PHP
9 13 (1.00%) Shell Script
9 13 (1.00%) VBScript
10 10 (0.77%) C#
11 8 (0.62%) ABAP
11 8 (0.62%) Perl
11 8 (0.62%) PL/SQL
12 4 (0.31%) VB.NET
13 2 (0.15%) Bash Shell
13 2 (0.15%) T-SQL
13 2 (0.15%) VBA
14 1 (0.077%) Korn
14 1 (0.077%) Smalltalk
Qualifications
1 131 (10.09%) Security Cleared
2 103 (7.94%) SC Cleared
3 80 (6.16%) Degree
4 70 (5.39%) Microsoft Certification
5 51 (3.93%) Cisco Certification
6 44 (3.39%) ITIL Certification
7 43 (3.31%) MCSE
8 40 (3.08%) MCSA
9 37 (2.85%) CCNA
10 35 (2.70%) CCNP
11 25 (1.93%) DV Cleared
12 22 (1.69%) MCP
13 20 (1.54%) A+ Certification
14 12 (0.92%) PRINCE2 Certification
15 11 (0.85%) CCSE
15 11 (0.85%) MCTS
16 10 (0.77%) MOS
17 9 (0.69%) PRINCE2 Practitioner
17 9 (0.69%) VMware Certified Professional (VCP)
18 8 (0.62%) MCDST
Quality Assurance & Compliance
1 36 (2.77%) Data Quality
2 24 (1.85%) PMO
3 20 (1.54%) QA
4 16 (1.23%) Sarbanes-Oxley
5 14 (1.08%) ISO/IEC 27001
6 5 (0.39%) Disclosure Scotland
6 5 (0.39%) GxP
6 5 (0.39%) ISO/IEC 20000
7 4 (0.31%) PCI DSS
8 3 (0.23%) GDPR
9 2 (0.15%) HL7
10 1 (0.077%) COBIT
10 1 (0.077%) Government Security Classifications
10 1 (0.077%) HIPAA
10 1 (0.077%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 318 (24.50%) Active Directory
2 59 (4.55%) VMware Infrastructure
3 25 (1.93%) Hyper-V
3 25 (1.93%) Virtual Desktop
4 19 (1.46%) vSphere
5 14 (1.08%) VMware Server
6 11 (0.85%) Firmware
6 11 (0.85%) Virtual Machines
6 11 (0.85%) XenApp
7 9 (0.69%) VMware ESXi
8 8 (0.62%) Microsoft App-V
9 7 (0.54%) BitLocker
9 7 (0.54%) Oracle RAC
10 6 (0.46%) Virtual Servers
11 5 (0.39%) Microsoft Virtual Server
11 5 (0.39%) NFS
12 4 (0.31%) Docker
12 4 (0.31%) ISA Server
13 3 (0.23%) Citrix Presentation Server
13 3 (0.23%) UAG
Systems Management
1 88 (6.78%) SCCM
2 24 (1.85%) Systems Management Server (SMS)
3 21 (1.62%) Single Sign-On
3 21 (1.62%) WSUS
4 17 (1.31%) AirWatch
5 14 (1.08%) Backup Exec
6 13 (1.00%) Ansible
7 11 (0.85%) Puppet
8 8 (0.62%) Norton AntiVirus
9 7 (0.54%) Opscode Chef
10 6 (0.46%) SCOM
10 6 (0.46%) Symantec Endpoint Protection
10 6 (0.46%) vCenter Server
11 5 (0.39%) Cisco UCCX
11 5 (0.39%) NetBackup
12 4 (0.31%) OVSD
12 4 (0.31%) Terraform
13 3 (0.23%) Hadoop YARN
13 3 (0.23%) Microsoft Clustering
13 3 (0.23%) SnapVault
Vendors
1 350 (26.96%) Microsoft
2 131 (10.09%) Cisco
3 114 (8.78%) Citrix
4 104 (8.01%) VMware
5 79 (6.09%) Remedy
6 61 (4.70%) Oracle
7 58 (4.47%) HP
8 51 (3.93%) ServiceNow
9 49 (3.78%) Apple
10 39 (3.00%) SAP
11 38 (2.93%) Huawei
12 36 (2.77%) Ivanti
13 28 (2.16%) Bloomberg
13 28 (2.16%) McAfee
14 26 (2.00%) Sony
15 25 (1.93%) BMC
16 22 (1.69%) Juniper
17 21 (1.62%) Reuters
17 21 (1.62%) Veeam
18 18 (1.39%) Red Hat