Period
to 16 June 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 16 June 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
16 Jun 2019
Same period 2018 Same period 2017
Rank 223 188 177
Rank change year-on-year -35 -11 -17
Contract jobs citing SLA 1,051 1,298 1,219
As % of all contract IT jobs advertised in England 1.27% 1.43% 1.45%
As % of the Quality Assurance & Compliance category 12.29% 11.95% 12.37%
Number of daily rates quoted 582 661 658
England median daily rate £300 £325 £338
Median daily rate % change year-on-year -7.69% -3.70% +3.85%
10th Percentile £120 £120 £111
90th Percentile £515 £550 £546
UK median daily rate £300 £325 £330
% change year-on-year -7.69% -1.52% +1.54%
Number of hourly rates quoted 120 142 150
England median hourly rate £15.00 £15.00 £14.50
Median hourly rate % change year-on-year - +3.45% -3.33%
10th Percentile £9.98 £10.38 £10.75
90th Percentile £22.40 £32.73 £24.55
UK median hourly rate £15.00 £15.12 £14.80
% change year-on-year -0.81% +2.18% -4.52%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 8,553 10,865 9,855
As % of all contract IT jobs advertised in England 10.33% 11.96% 11.76%
Number of daily rates quoted 5,281 6,969 6,409
England median daily rate £450 £450 £450
10th Percentile £250 £263 £255
90th Percentile £650 £638 £638
UK median daily rate £450 £450 £438
% change year-on-year - +2.86% +8.70%
Number of hourly rates quoted 334 332 330
England median hourly rate £22.63 £25.00 £19.70
Median hourly rate % change year-on-year -9.50% +26.90% -18.12%
10th Percentile £10.65 £12.45 £11.00
90th Percentile £52.50 £53.65 £52.50
UK median hourly rate £22.83 £24.56 £20.50
% change year-on-year -7.03% +19.80% -16.75%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 16 June 2019.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 16 June 2019.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 16 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -37 350 £375 +3.45% 25
South East -7 277 £275 -10.20% 25
North of England +19 169 £200 -36.00% 21
Midlands -6 99 £325 - 23
East of England -8 83 £130 -25.71% 7
South West -12 77 £350 -10.26% 6
North West +8 72 £200 -38.46% 10
Yorkshire -6 72 £200 -38.46% 7
West Midlands -10 57 £373 +30.42% 20
East Midlands +8 42 £250 -37.50% 3
North East +14 25 £185 - 4
SLA
UK

For the 6 months to 16 June 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 394 (37.49%) Windows
2 328 (31.21%) ITIL
3 263 (25.02%) Microsoft
4 232 (22.07%) Active Directory
5 181 (17.22%) Service Management
6 167 (15.89%) Microsoft Office
7 147 (13.99%) Windows 10
8 146 (13.89%) Finance
9 145 (13.80%) Service Delivery
9 145 (13.80%) Analytical Skills
10 132 (12.56%) Incident Management
11 130 (12.37%) Windows 7
12 120 (11.42%) Problem-Solving
13 111 (10.56%) Windows Server
13 111 (10.56%) Telecoms
14 107 (10.18%) Office 365
15 94 (8.94%) SQL
16 89 (8.47%) Security Cleared
17 87 (8.28%) Cisco
18 86 (8.18%) SCCM
19 85 (8.09%) VMware
20 83 (7.90%) Problem Management
21 82 (7.80%) Microsoft Certification
22 81 (7.71%) Agile Software Development
23 80 (7.61%) Degree
24 76 (7.23%) Change Management
25 70 (6.66%) ITSM
25 70 (6.66%) WAN
26 69 (6.57%) Microsoft Azure
27 67 (6.37%) DNS

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (4.47%) MS Exchange
2 39 (3.71%) SharePoint
3 21 (2.00%) Skype for Business
4 20 (1.90%) OpenStack
5 13 (1.24%) IBM Notes
6 12 (1.14%) Exchange Server 2010
7 9 (0.86%) IIS
8 7 (0.67%) Confluence
8 7 (0.67%) Oracle Workflow
8 7 (0.67%) WebLogic
9 6 (0.57%) Apache
10 4 (0.38%) CMS
10 4 (0.38%) Exchange Server 2013
10 4 (0.38%) SharePoint Server
11 3 (0.29%) Exchange Server 2003
11 3 (0.29%) Oracle SOA Suite
11 3 (0.29%) Tomcat
12 2 (0.19%) JBoss
13 1 (0.095%) IBM Domino
13 1 (0.095%) MQSeries
Applications
1 167 (15.89%) Microsoft Office
2 52 (4.95%) Microsoft Excel
3 20 (1.90%) Microsoft PowerPoint
4 19 (1.81%) MS Visio
5 5 (0.48%) Microsoft Project
5 5 (0.48%) Spreadsheet
6 3 (0.29%) Camtasia
7 2 (0.19%) AutoCAD
8 1 (0.095%) Acrobat
8 1 (0.095%) Maya
8 1 (0.095%) Photoshop
8 1 (0.095%) Revit
8 1 (0.095%) SketchUp
8 1 (0.095%) Stata
Business Applications
1 15 (1.43%) Remedy ITSM
2 12 (1.14%) Oracle EBS
2 12 (1.14%) Oracle Payables
3 10 (0.95%) Oracle Receivables
4 8 (0.76%) Dynamics CRM
4 8 (0.76%) Oracle Assets
4 8 (0.76%) Oracle Subledger Accounting
5 7 (0.67%) Oracle Financials
6 6 (0.57%) Oracle EBS R12
6 6 (0.57%) Oracle General Ledger
6 6 (0.57%) Oracle iProcurement
6 6 (0.57%) Oracle Procure-to-Pay
7 5 (0.48%) Oracle E-Business Tax
7 5 (0.48%) Oracle Internet Expenses
8 3 (0.29%) Adobe Campaign
8 3 (0.29%) Eikon
8 3 (0.29%) SAP CRM
8 3 (0.29%) SAP MM
9 2 (0.19%) SAP Oil and Gas
9 2 (0.19%) SAP PM
Cloud Services
1 107 (10.18%) Office 365
2 69 (6.57%) Microsoft Azure
3 30 (2.85%) Amazon AWS
4 13 (1.24%) OpenShift
5 10 (0.95%) Power Platform
6 9 (0.86%) IaaS
6 9 (0.86%) PaaS
7 8 (0.76%) Azure Active Directory
8 6 (0.57%) Google Cloud Platform
8 6 (0.57%) SaaS
9 5 (0.48%) Dynamics 365
9 5 (0.48%) G Suite
9 5 (0.48%) OneDrive
9 5 (0.48%) ShareGate
9 5 (0.48%) Veeva
10 4 (0.38%) Amazon EC2
10 4 (0.38%) Amazon S3
10 4 (0.38%) Azure Data Factory
10 4 (0.38%) Virtual Private Cloud
11 3 (0.29%) Serverless
Communications & Networking
1 70 (6.66%) WAN
2 67 (6.37%) DNS
3 64 (6.09%) LAN
4 63 (5.99%) Firewall
5 54 (5.14%) VPN
6 53 (5.04%) DHCP
7 49 (4.66%) Wireless
8 45 (4.28%) TCP/IP
9 44 (4.19%) VoIP
10 39 (3.71%) SAN
11 23 (2.19%) Internet
12 22 (2.09%) 4G
12 22 (2.09%) Network Security
13 21 (2.00%) MPLS
14 19 (1.81%) Skype
15 18 (1.71%) 2G
15 18 (1.71%) 3G
15 18 (1.71%) Remote Desktop
16 14 (1.33%) Cisco ASA
16 14 (1.33%) Radio Access Network
Database & Business Intelligence
1 44 (4.19%) SQL Server
2 13 (1.24%) Hadoop
3 12 (1.14%) SQL Server Integration Services
4 11 (1.05%) SQL Server 2008
4 11 (1.05%) SQL Server Reporting Services
5 9 (0.86%) Data Warehouse
5 9 (0.86%) Power BI
5 9 (0.86%) Relational Database
6 7 (0.67%) Oracle Database
7 6 (0.57%) Amazon RDS
8 5 (0.48%) Big Data
8 5 (0.48%) DTS
8 5 (0.48%) Oracle Reports
8 5 (0.48%) SQL Server 2012
9 4 (0.38%) DB2
9 4 (0.38%) GIS
9 4 (0.38%) MySQL
9 4 (0.38%) QlikView
9 4 (0.38%) SQL Server 2016
9 4 (0.38%) SQL Server 2017
Development Applications
1 15 (1.43%) MSI
2 13 (1.24%) JIRA
3 8 (0.76%) InstallShield
4 6 (0.57%) VSS/SourceSafe
5 5 (0.48%) Git (software)
5 5 (0.48%) Team Foundation Server
5 5 (0.48%) Visual Studio
6 4 (0.38%) AdminStudio
6 4 (0.38%) Jenkins
6 4 (0.38%) JMeter
6 4 (0.38%) Wise Package Studio
7 3 (0.29%) eggPlant
7 3 (0.29%) Hudson
8 2 (0.19%) Maven
8 2 (0.19%) Oracle Forms
8 2 (0.19%) Subversion
8 2 (0.19%) Toad
9 1 (0.095%) Atlassian Bamboo
9 1 (0.095%) Selenium
9 1 (0.095%) WinDbg
General
1 146 (13.89%) Finance
2 111 (10.56%) Telecoms
3 42 (4.00%) Banking
4 37 (3.52%) Retail
5 26 (2.47%) Legal
6 18 (1.71%) Law
7 14 (1.33%) Billing
7 14 (1.33%) Front Office
8 13 (1.24%) Back Office
8 13 (1.24%) Manufacturing
8 13 (1.24%) Pharmaceutical
9 12 (1.14%) Automotive
10 11 (1.05%) Investment Banking
11 9 (0.86%) Marketing
12 6 (0.57%) Financial Institution
13 3 (0.29%) Advertising
13 3 (0.29%) German Language
13 3 (0.29%) Retail Banking
14 2 (0.19%) Corporate Banking
14 2 (0.19%) General Ledger
Job Titles
1 248 (23.60%) Analyst
2 108 (10.28%) Support Engineer
3 104 (9.90%) Service Analyst
4 91 (8.66%) Service Desk Analyst
5 69 (6.57%) Desktop Support
5 69 (6.57%) Service Manager
6 64 (6.09%) Support Analyst
7 49 (4.66%) 2nd Line Support
8 45 (4.28%) Administrator
9 44 (4.19%) IT Support
10 40 (3.81%) Desktop Engineer
11 39 (3.71%) 2nd Line Engineer
11 39 (3.71%) Consultant
12 37 (3.52%) IT Engineer
13 36 (3.43%) 1st Line Support
14 34 (3.24%) Developer
14 34 (3.24%) Infrastructure Engineer
15 33 (3.14%) IT Analyst
15 33 (3.14%) Network Engineer
16 30 (2.85%) Delivery Manager
Libraries, Frameworks & Software Standards
1 32 (3.04%) Web Services
2 16 (1.52%) .NET
3 12 (1.14%) LDAP
3 12 (1.14%) XML
4 8 (0.76%) SAML
5 7 (0.67%) HTML
6 6 (0.57%) REST
7 5 (0.48%) AngularJS
7 5 (0.48%) ASP.NET
8 4 (0.38%) 802.1X
8 4 (0.38%) CSS
8 4 (0.38%) J2EE
8 4 (0.38%) Middleware
8 4 (0.38%) OCX
8 4 (0.38%) SOAP
8 4 (0.38%) Spring
8 4 (0.38%) Struts
8 4 (0.38%) XSLT
9 3 (0.29%) ASP.NET MVC
9 3 (0.29%) Java EE
Miscellaneous
1 145 (13.80%) Analytical Skills
2 64 (6.09%) Data Centre
3 39 (3.71%) Management Information System
4 32 (3.04%) Self-Motivation
5 20 (1.90%) Clustering
6 19 (1.81%) CMDB
6 19 (1.81%) iPhone
6 19 (1.81%) NHS
7 18 (1.71%) Driving Licence
8 17 (1.62%) Fat Client
8 17 (1.62%) Thin Client
9 16 (1.52%) Private Cloud
10 15 (1.43%) Blackberry
11 13 (1.24%) Video Conferencing
12 11 (1.05%) Enterprise Software
12 11 (1.05%) Linux Command Line
13 10 (0.95%) PMI
13 10 (0.95%) Replication
14 9 (0.86%) Smartphone
15 8 (0.76%) Hybrid Cloud
Operating Systems
1 394 (37.49%) Windows
2 147 (13.99%) Windows 10
3 130 (12.37%) Windows 7
4 111 (10.56%) Windows Server
5 64 (6.09%) Linux
6 56 (5.33%) Windows Server 2012
7 35 (3.33%) Android
8 31 (2.95%) Unix
9 29 (2.76%) Windows Server 2008
10 27 (2.57%) Apple iOS
11 25 (2.38%) Windows 8
12 18 (1.71%) Mac OS
13 15 (1.43%) Windows XP
14 10 (0.95%) Red Hat Enterprise Linux
15 8 (0.76%) Windows 2000
15 8 (0.76%) Windows Server 2003
16 5 (0.48%) Mac OS X
17 4 (0.38%) AIX
17 4 (0.38%) HPUX
18 3 (0.29%) Solaris
Processes & Methodologies
1 328 (31.21%) ITIL
2 181 (17.22%) Service Management
3 145 (13.80%) Service Delivery
4 132 (12.56%) Incident Management
5 120 (11.42%) Problem-Solving
6 83 (7.90%) Problem Management
7 81 (7.71%) Agile Software Development
8 76 (7.23%) Change Management
9 70 (6.66%) ITSM
10 62 (5.90%) Stakeholder Management
11 57 (5.42%) DevOps
12 56 (5.33%) Infrastructure Engineering
13 54 (5.14%) Root Cause Analysis
14 53 (5.04%) Migration
15 52 (4.95%) Break/Fix
16 51 (4.85%) Continuous Improvement
16 51 (4.85%) Project Management
17 47 (4.47%) High Availability
18 41 (3.90%) Service Design
19 40 (3.81%) Information Security
Programming Languages
1 94 (8.94%) SQL
2 50 (4.76%) PowerShell
3 28 (2.66%) Java
4 24 (2.28%) C#
5 18 (1.71%) JavaScript
6 16 (1.52%) VBScript
7 15 (1.43%) Shell Script
8 11 (1.05%) Python
8 11 (1.05%) T-SQL
9 10 (0.95%) Bash Shell
9 10 (0.95%) Perl
10 9 (0.86%) PL/SQL
11 8 (0.76%) C
12 7 (0.67%) PHP
12 7 (0.67%) VB
13 4 (0.38%) VBA
14 3 (0.29%) ABAP
14 3 (0.29%) Fortran
14 3 (0.29%) Java 8
15 2 (0.19%) VB6
Qualifications
1 89 (8.47%) Security Cleared
2 82 (7.80%) Microsoft Certification
3 80 (7.61%) Degree
4 64 (6.09%) MCSE
5 59 (5.61%) SC Cleared
6 47 (4.47%) MCP
7 46 (4.38%) Cisco Certification
8 39 (3.71%) ITIL Certification
9 35 (3.33%) CCNA
10 34 (3.24%) MCSA
11 22 (2.09%) CCNP
11 22 (2.09%) ITIL Foundation Certificate
12 15 (1.43%) DV Cleared
13 11 (1.05%) PMI Certification
14 10 (0.95%) DBS Check
15 9 (0.86%) CCIE
16 7 (0.67%) Computer Science Degree
16 7 (0.67%) ISEB
16 7 (0.67%) MCITP
17 6 (0.57%) AWS Certification
Quality Assurance & Compliance
1 27 (2.57%) QA
2 16 (1.52%) PMO
3 9 (0.86%) GDPR
4 8 (0.76%) Data Quality
5 7 (0.67%) ISO/IEC 27001
5 7 (0.67%) PCI DSS
6 6 (0.57%) Sarbanes-Oxley
7 3 (0.29%) Basel II
7 3 (0.29%) COBIT
7 3 (0.29%) HIPAA
8 2 (0.19%) GxP
8 2 (0.19%) ISO 9001
9 1 (0.095%) EMIR
9 1 (0.095%) MiFID
9 1 (0.095%) NIST
System Software
1 232 (22.07%) Active Directory
2 50 (4.76%) VMware Infrastructure
3 32 (3.04%) Hyper-V
4 23 (2.19%) Virtual Machines
5 19 (1.81%) XenApp
6 17 (1.62%) Docker
6 17 (1.62%) VMware ESXi
6 17 (1.62%) XenDesktop
7 16 (1.52%) Microsoft App-V
7 16 (1.52%) Virtual Desktop
8 13 (1.24%) vSphere
9 9 (0.86%) Virtual Servers
10 5 (0.48%) Terminal Server
11 4 (0.38%) Firmware
11 4 (0.38%) Microsoft Virtual Server
12 3 (0.29%) Citrix Hypervisor
13 2 (0.19%) NFS
13 2 (0.19%) Oracle RAC
13 2 (0.19%) vCloud
13 2 (0.19%) VMware Server
Systems Management
1 86 (8.18%) SCCM
2 28 (2.66%) SCOM
3 21 (2.00%) Ansible
4 17 (1.62%) Kubernetes
5 15 (1.43%) Single Sign-On
6 13 (1.24%) SCVMM
7 12 (1.14%) AirWatch
8 11 (1.05%) Microsoft Intune
8 11 (1.05%) WSUS
9 7 (0.67%) Control-M
10 6 (0.57%) Microsoft Clustering
10 6 (0.57%) SnapMirror
10 6 (0.57%) SnapVault
11 5 (0.48%) HP ALM
11 5 (0.48%) NetBackup
11 5 (0.48%) Norton AntiVirus
11 5 (0.48%) Systems Management Server (SMS)
12 4 (0.38%) Backup Exec
12 4 (0.38%) Cisco CUCM
13 3 (0.29%) PaperCut
Vendors
1 263 (25.02%) Microsoft
2 87 (8.28%) Cisco
3 85 (8.09%) VMware
4 60 (5.71%) Citrix
5 59 (5.61%) ServiceNow
6 50 (4.76%) Oracle
6 50 (4.76%) Remedy
7 40 (3.81%) HP
8 37 (3.52%) Red Hat
9 36 (3.43%) SAP
10 25 (2.38%) BMC
11 20 (1.90%) Dell
11 20 (1.90%) Ivanti
11 20 (1.90%) Juniper
12 19 (1.81%) Apple
12 19 (1.81%) CheckPoint
13 18 (1.71%) IBM
14 17 (1.62%) Google
15 14 (1.33%) F5
15 14 (1.33%) Lotus