Period
to 23 September 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 171 202 198
Rank change year-on-year +31 -4 -36
Contract jobs citing SLA 1,295 1,285 1,228
As % of all contract IT jobs advertised in England 1.61% 1.39% 1.36%
As % of the Quality Assurance & Compliance category 15.68% 12.63% 11.25%
Number of daily rates quoted 734 665 675
England median daily rate £331 £325 £325
Median daily rate % change year-on-year +1.92% - +1.56%
10th Percentile £114 £118 £105
90th Percentile £538 £538 £525
UK median daily rate £333 £325 £300
% change year-on-year +2.31% +8.33% -4.00%
Number of hourly rates quoted 147 161 128
England median hourly rate £15.50 £15.00 £14.57
Median hourly rate % change year-on-year +3.33% +2.99% -2.90%
10th Percentile £10.58 £10.34 £9.25
90th Percentile £23.28 £31.69 £22.50
UK median hourly rate £16.00 £15.00 £15.00
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 8,259 10,171 10,916
As % of all contract IT jobs advertised in England 10.26% 11.01% 12.12%
Number of daily rates quoted 5,106 6,539 7,201
England median daily rate £450 £450 £450
10th Percentile £234 £260 £263
90th Percentile £638 £638 £638
UK median daily rate £450 £450 £440
% change year-on-year - +2.27% +6.02%
Number of hourly rates quoted 370 356 314
England median hourly rate £21.42 £22.00 £20.00
Median hourly rate % change year-on-year -2.66% +10.00% -16.77%
10th Percentile £10.80 £11.25 £10.53
90th Percentile £56.25 £50.50 £48.09
UK median hourly rate £21.42 £21.00 £21.50
% change year-on-year +1.98% -2.33% -9.47%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 23 September 2019.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 23 September 2019.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 399 £350 - 129
South East +27 372 £348 +6.92% 152
North of England +40 206 £280 -10.40% 114
Midlands +35 115 £350 +12.00% 77
East of England +26 110 £138 -51.08% 45
North West +26 107 £290 +5.45% 60
South West +9 91 £350 +11.11% 47
Yorkshire +38 84 £331 +1.92% 42
West Midlands +44 62 £375 +87.50% 39
East Midlands +9 50 £313 -11.97% 38
North East +27 15 £173 -6.76% 12
SLA
UK

For the 6 months to 23 September 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 494 (38.15%) Windows
2 412 (31.81%) ITIL
3 359 (27.72%) Microsoft
4 309 (23.86%) Active Directory
5 234 (18.07%) Service Management
6 215 (16.60%) Windows 10
7 214 (16.53%) Microsoft Office
8 209 (16.14%) Service Delivery
9 207 (15.98%) Windows 7
10 167 (12.90%) Office 365
11 165 (12.74%) Security Cleared
11 165 (12.74%) Finance
12 162 (12.51%) Incident Management
13 156 (12.05%) Problem-Solving
14 135 (10.42%) Windows Server
15 126 (9.73%) Telecoms
16 125 (9.65%) Analytical Skills
17 115 (8.88%) Cisco
18 113 (8.73%) ITSM
18 113 (8.73%) SC Cleared
19 110 (8.49%) Problem Management
20 107 (8.26%) Agile Software Development
21 106 (8.19%) SCCM
22 96 (7.41%) Root Cause Analysis
22 96 (7.41%) Azure
23 95 (7.34%) Degree
24 92 (7.10%) Change Management
25 88 (6.80%) DNS
25 88 (6.80%) WAN
25 88 (6.80%) SQL

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (6.02%) SharePoint
2 70 (5.41%) MS Exchange
3 38 (2.93%) Skype for Business
4 28 (2.16%) Exchange Server 2010
5 21 (1.62%) IIS
6 15 (1.16%) Confluence
6 15 (1.16%) Exchange Server 2013
7 14 (1.08%) IBM Notes
7 14 (1.08%) OpenStack
8 9 (0.69%) WebLogic
9 5 (0.39%) CMS
9 5 (0.39%) Oracle Workflow
9 5 (0.39%) SharePoint Server
10 4 (0.31%) Apache
10 4 (0.31%) nginx
11 3 (0.23%) Appian
11 3 (0.23%) Exchange Server 2007
11 3 (0.23%) JBoss
11 3 (0.23%) Oracle SOA Suite
12 2 (0.15%) Drupal
Applications
1 214 (16.53%) Microsoft Office
2 71 (5.48%) Microsoft Excel
3 32 (2.47%) Microsoft PowerPoint
4 15 (1.16%) MS Visio
5 11 (0.85%) Microsoft Project
6 5 (0.39%) Spreadsheet
7 4 (0.31%) Acrobat
8 3 (0.23%) Camtasia
9 1 (0.077%) Adobe Creative Suite
9 1 (0.077%) Stata
Business Applications
1 16 (1.24%) Remedy ITSM
2 13 (1.00%) Oracle EBS
3 11 (0.85%) assyst
3 11 (0.85%) SAP HCM
4 8 (0.62%) Dynamics CRM
5 7 (0.54%) Oracle Subledger Accounting
6 6 (0.46%) Misys Opics
6 6 (0.46%) Oracle EBS R12
7 5 (0.39%) Aligne
7 5 (0.39%) Oracle Assets
7 5 (0.39%) Oracle Financials
7 5 (0.39%) Oracle Payables
7 5 (0.39%) Oracle Receivables
8 4 (0.31%) Adobe Campaign
8 4 (0.31%) Oracle General Ledger
8 4 (0.31%) SAP MM
9 3 (0.23%) Eloqua
9 3 (0.23%) Oracle ERP
9 3 (0.23%) SAP FI
9 3 (0.23%) SAP FI/CO
Cloud Services
1 167 (12.90%) Office 365
2 96 (7.41%) Azure
3 33 (2.55%) AWS
4 17 (1.31%) SaaS
5 16 (1.24%) Azure Active Directory
6 15 (1.16%) PaaS
7 14 (1.08%) SuccessFactors
8 13 (1.00%) GCP
9 12 (0.93%) OneDrive
9 12 (0.93%) Trello
10 11 (0.85%) OpenShift
11 10 (0.77%) Amazon S3
12 9 (0.69%) IaaS
13 8 (0.62%) AWS Lambda
13 8 (0.62%) Serverless
14 7 (0.54%) Dynamics 365
14 7 (0.54%) ShareGate
15 6 (0.46%) Amazon ElastiCache
15 6 (0.46%) AWS Elastic Beanstalk
15 6 (0.46%) CloudFront
Communications & Networking
1 88 (6.80%) DNS
1 88 (6.80%) WAN
2 81 (6.25%) LAN
3 79 (6.10%) VPN
4 75 (5.79%) Firewall
5 73 (5.64%) DHCP
6 60 (4.63%) TCP/IP
7 49 (3.78%) Wireless
8 45 (3.47%) VoIP
9 37 (2.86%) Internet
10 35 (2.70%) Remote Desktop
10 35 (2.70%) Skype
11 33 (2.55%) 4G
12 32 (2.47%) SAN
13 27 (2.08%) Radio Access Network
14 22 (1.70%) 3G
15 20 (1.54%) 2G
16 19 (1.47%) Cisco ASA
16 19 (1.47%) VLAN
17 18 (1.39%) Wi-Fi
Database & Business Intelligence
1 47 (3.63%) SQL Server
2 14 (1.08%) SQL Server Reporting Services
3 13 (1.00%) Data Warehouse
3 13 (1.00%) SQL Server Analysis Services
3 13 (1.00%) SQL Server Integration Services
4 12 (0.93%) Oracle Database
4 12 (0.93%) Relational Database
5 11 (0.85%) MySQL
6 10 (0.77%) Amazon RDS
7 9 (0.69%) SQL Server 2008
8 8 (0.62%) Oracle OWB
9 7 (0.54%) Big Data
9 7 (0.54%) BusinessObjects
9 7 (0.54%) BusinessObjects Business Intelligence
9 7 (0.54%) Oracle Database 10g
9 7 (0.54%) SAP BW
10 6 (0.46%) BusinessObjects Web Intelligence
10 6 (0.46%) SAP HANA
10 6 (0.46%) SQL Server 2005
10 6 (0.46%) SQL Server 2012
Development Applications
1 24 (1.85%) JIRA
2 16 (1.24%) MSI
3 10 (0.77%) InstallShield
3 10 (0.77%) VSS/SourceSafe
4 9 (0.69%) Git (software)
5 7 (0.54%) Visual Studio
6 6 (0.46%) Vagrant
7 3 (0.23%) Jenkins
7 3 (0.23%) Team Foundation Server
7 3 (0.23%) WinDbg
8 2 (0.15%) Hudson
8 2 (0.15%) Oracle Forms
8 2 (0.15%) SQL Server Management Studio (SSMS)
9 1 (0.077%) CircleCI
9 1 (0.077%) Cucumber
9 1 (0.077%) GitLab
9 1 (0.077%) PowerBuilder
9 1 (0.077%) ProC
9 1 (0.077%) PVCS
9 1 (0.077%) Toad
General
1 165 (12.74%) Finance
2 126 (9.73%) Telecoms
3 78 (6.02%) Public Sector
4 41 (3.17%) Banking
5 31 (2.39%) Retail
6 27 (2.08%) Legal
7 21 (1.62%) Manufacturing
8 18 (1.39%) Back Office
9 17 (1.31%) Law
10 12 (0.93%) Marketing
11 10 (0.77%) Automotive
12 8 (0.62%) Local Government
12 8 (0.62%) Pharmaceutical
13 7 (0.54%) Front Office
14 6 (0.46%) German Language
15 5 (0.39%) Billing
15 5 (0.39%) Financial Institution
16 4 (0.31%) Police
16 4 (0.31%) Publishing
17 3 (0.23%) Electronics
Job Titles
1 285 (22.01%) Analyst
2 154 (11.89%) Support Engineer
3 131 (10.12%) Service Analyst
4 110 (8.49%) Service Desk Analyst
5 96 (7.41%) Service Manager
6 88 (6.80%) Desktop Support
6 88 (6.80%) Support Analyst
7 74 (5.71%) IT Support
8 73 (5.64%) 2nd Line Support
9 66 (5.10%) Network Engineer
10 65 (5.02%) IT Engineer
11 62 (4.79%) Desktop Engineer
12 56 (4.32%) 1st Line Support
12 56 (4.32%) Infrastructure Engineer
13 51 (3.94%) 2nd Line Engineer
14 50 (3.86%) Consultant
15 49 (3.78%) Delivery Manager
16 47 (3.63%) IT Analyst
16 47 (3.63%) Service Desk Support
17 45 (3.47%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 35 (2.70%) Web Services
2 17 (1.31%) XML
3 16 (1.24%) .NET
4 15 (1.16%) LDAP
5 14 (1.08%) Middleware
6 12 (0.93%) SAML
7 11 (0.85%) SOAP
8 10 (0.77%) 802.1X
9 8 (0.62%) CSS
9 8 (0.62%) HTML
9 8 (0.62%) REST
10 7 (0.54%) AngularJS
11 6 (0.46%) JSON
11 6 (0.46%) Ruby on Rails
12 5 (0.39%) ASP.NET
12 5 (0.39%) Oracle Fusion
13 4 (0.31%) ASP.NET MVC
13 4 (0.31%) React
14 3 (0.23%) .NET Framework
14 3 (0.23%) OSGi
Miscellaneous
1 125 (9.65%) Analytical Skills
2 69 (5.33%) Self-Motivation
3 49 (3.78%) Management Information System
4 48 (3.71%) Data Centre
5 32 (2.47%) Driving Licence
6 24 (1.85%) NHS
7 20 (1.54%) Blackberry
7 20 (1.54%) Clustering
8 16 (1.24%) Private Cloud
9 14 (1.08%) CMDB
9 14 (1.08%) iPhone
10 11 (0.85%) Enterprise Software
10 11 (0.85%) Fat Client
10 11 (0.85%) Replication
10 11 (0.85%) Thin Client
10 11 (0.85%) User Experience
11 10 (0.77%) Robotics
12 9 (0.69%) PMI
12 9 (0.69%) Virtual Team
13 8 (0.62%) Handset
Operating Systems
1 494 (38.15%) Windows
2 215 (16.60%) Windows 10
3 207 (15.98%) Windows 7
4 135 (10.42%) Windows Server
5 76 (5.87%) Windows Server 2012
6 66 (5.10%) Linux
7 60 (4.63%) Apple iOS
8 59 (4.56%) Windows Server 2008
9 40 (3.09%) Android
10 38 (2.93%) Unix
11 27 (2.08%) Windows Server 2003
12 24 (1.85%) Mac OS
13 23 (1.78%) Windows 8
14 19 (1.47%) Windows XP
15 12 (0.93%) Mac OS X
16 7 (0.54%) AIX
16 7 (0.54%) Windows 2000
17 6 (0.46%) Red Hat Enterprise Linux
18 5 (0.39%) Windows Vista
19 4 (0.31%) Windows Mobile
Processes & Methodologies
1 412 (31.81%) ITIL
2 234 (18.07%) Service Management
3 209 (16.14%) Service Delivery
4 162 (12.51%) Incident Management
5 156 (12.05%) Problem-Solving
6 113 (8.73%) ITSM
7 110 (8.49%) Problem Management
8 107 (8.26%) Agile Software Development
9 96 (7.41%) Root Cause Analysis
10 92 (7.10%) Change Management
11 70 (5.41%) Project Management
12 69 (5.33%) Stakeholder Management
13 68 (5.25%) Infrastructure Engineering
14 66 (5.10%) DevOps
15 64 (4.94%) Break/Fix
16 61 (4.71%) Time Management
17 58 (4.48%) Migration
18 57 (4.40%) Continuous Improvement
19 55 (4.25%) ITIL V3
20 54 (4.17%) Project Delivery
Programming Languages
1 88 (6.80%) SQL
2 67 (5.17%) PowerShell
3 24 (1.85%) Java
3 24 (1.85%) JavaScript
4 15 (1.16%) Python
4 15 (1.16%) VBScript
5 14 (1.08%) C#
6 13 (1.00%) Shell Script
7 11 (0.85%) Bash Shell
7 11 (0.85%) Ruby
8 10 (0.77%) PHP
9 9 (0.69%) ABAP
9 9 (0.69%) C
9 9 (0.69%) T-SQL
9 9 (0.69%) VBA
10 6 (0.46%) Perl
10 6 (0.46%) PL/SQL
11 4 (0.31%) Go
11 4 (0.31%) Scala
12 2 (0.15%) TypeScript
Qualifications
1 165 (12.74%) Security Cleared
2 113 (8.73%) SC Cleared
3 95 (7.34%) Degree
4 82 (6.33%) Microsoft Certification
5 77 (5.95%) Cisco Certification
6 66 (5.10%) ITIL Certification
7 55 (4.25%) MCSE
8 54 (4.17%) CCNA
9 35 (2.70%) CCNP
10 34 (2.63%) MCP
11 30 (2.32%) DV Cleared
12 19 (1.47%) ITIL Foundation Certificate
13 17 (1.31%) DBS Check
14 16 (1.24%) MCSA
15 12 (0.93%) CCIE
16 11 (0.85%) ISEB
16 11 (0.85%) PMI Certification
17 8 (0.62%) ISEB Practitioner
17 8 (0.62%) VMware Certified Professional (VCP)
18 7 (0.54%) A+ Certification
Quality Assurance & Compliance
1 42 (3.24%) QA
2 16 (1.24%) PMO
3 12 (0.93%) ISO/IEC 27001
4 7 (0.54%) GDPR
4 7 (0.54%) ISO/IEC 20000
5 6 (0.46%) PCI DSS
6 5 (0.39%) Sarbanes-Oxley
7 4 (0.31%) COBIT
7 4 (0.31%) Data Quality
7 4 (0.31%) GxP
8 3 (0.23%) ISO 9001
8 3 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 3 (0.23%) NIST
9 2 (0.15%) IFRS
9 2 (0.15%) Solvency II
10 1 (0.077%) BS7799
10 1 (0.077%) Cyber Essentials
10 1 (0.077%) Cyber Essentials PLUS
System Software
1 309 (23.86%) Active Directory
2 49 (3.78%) VMware Infrastructure
3 34 (2.63%) Hyper-V
4 25 (1.93%) XenApp
5 24 (1.85%) Docker
6 18 (1.39%) Virtual Machines
7 17 (1.31%) Microsoft App-V
7 17 (1.31%) VMware ESXi
8 11 (0.85%) XenDesktop
9 10 (0.77%) Virtual Desktop
10 6 (0.46%) Citrix Hypervisor
10 6 (0.46%) DFS Replication
10 6 (0.46%) ISA Server
10 6 (0.46%) Terminal Server
10 6 (0.46%) vSphere
11 5 (0.39%) Virtual Servers
12 4 (0.31%) Citrix Presentation Server
13 3 (0.23%) Firmware
13 3 (0.23%) Microsoft Virtual Server
13 3 (0.23%) VMware NSX
Systems Management
1 106 (8.19%) SCCM
2 32 (2.47%) Single Sign-On
3 20 (1.54%) AirWatch
3 20 (1.54%) Microsoft Intune
4 17 (1.31%) Ansible
4 17 (1.31%) Kubernetes
4 17 (1.31%) SCOM
5 11 (0.85%) Opscode Chef
6 10 (0.77%) WSUS
7 8 (0.62%) Microsoft Clustering
8 7 (0.54%) SCVMM
9 6 (0.46%) Norton AntiVirus
10 5 (0.39%) Cisco CUCM
10 5 (0.39%) Cisco UCCX
10 5 (0.39%) HP ALM
10 5 (0.39%) Packer
10 5 (0.39%) ServiceCenter
10 5 (0.39%) vCenter Server
11 4 (0.31%) Backup Exec
11 4 (0.31%) vRealize
Vendors
1 359 (27.72%) Microsoft
2 115 (8.88%) Cisco
3 85 (6.56%) VMware
4 70 (5.41%) ServiceNow
5 60 (4.63%) Oracle
6 58 (4.48%) HP
7 57 (4.40%) Citrix
8 54 (4.17%) Remedy
9 48 (3.71%) SAP
10 35 (2.70%) Dell
11 28 (2.16%) Red Hat
12 27 (2.08%) Ivanti
13 25 (1.93%) IBM
14 24 (1.85%) Apple
14 24 (1.85%) Huawei
15 23 (1.78%) CheckPoint
16 22 (1.70%) Juniper
17 21 (1.62%) McAfee
18 20 (1.54%) Sun
19 18 (1.39%) Google