Period
to 23 July 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
23 Jul 2021
Same period 2020 Same period 2019
Rank 188 190 202
Rank change year-on-year +2 +12 -3
Contract jobs citing SLA 830 499 1,176
As % of all contract jobs advertised in England 1.47% 1.48% 1.40%
As % of the Quality Assurance & Compliance category 11.94% 13.09% 12.51%
Number of daily rates quoted 467 271 672
10th Percentile £135 £135 £113
25th Percentile £180 £244 £155
Median daily rate (50th Percentile) £350 £400 £303
Median % change year-on-year -12.50% +32.23% -3.20%
75th Percentile £488 £500 £450
90th Percentile £574 £588 £538
UK median daily rate £375 £400 £313
% change year-on-year -6.25% +28.00% +3.73%
Number of hourly rates quoted 121 44 134
10th Percentile £10.35 £9.52 £10.50
25th Percentile £11.90 £11.25 £11.15
Median hourly rate £14.00 £15.75 £15.00
Median % change year-on-year -11.11% +5.00% -
75th Percentile £18.75 £20.10 £18.00
90th Percentile £33.75 £35.42 £22.03
UK median hourly rate £14.00 £16.00 £15.40
% change year-on-year -12.50% +3.90% +2.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 6,949 3,812 9,404
As % of all contract IT jobs advertised in England 12.28% 11.33% 11.21%
Number of daily rates quoted 4,550 2,449 6,034
10th Percentile £263 £265 £250
25th Percentile £375 £363 £350
Median daily rate (50th Percentile) £482 £475 £450
Median % change year-on-year +1.47% +5.56% -
75th Percentile £588 £575 £550
90th Percentile £675 £645 £638
UK median daily rate £475 £473 £450
% change year-on-year +0.53% +5.00% -
Number of hourly rates quoted 307 165 366
10th Percentile £11.36 £12.68 £10.75
25th Percentile £14.00 £17.27 £14.03
Median hourly rate £21.00 £24.00 £22.00
Median % change year-on-year -12.50% +9.09% +0.46%
75th Percentile £42.87 £45.00 £43.75
90th Percentile £61.16 £54.31 £53.00
UK median hourly rate £21.00 £22.61 £22.00
% change year-on-year -7.12% +2.77% +4.76%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 23 July 2021.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 23 July 2021.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 23 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 270 £450 -5.26% 86
South East -13 150 £300 -24.05% 88
North of England +6 142 £225 -33.09% 115
East of England +32 90 £229 -31.72% 39
Midlands -13 81 £210 -40.43% 92
North West -20 73 £175 -48.53% 73
South West +27 60 £414 +18.21% 35
Yorkshire +8 50 £320 -5.19% 28
West Midlands -30 41 £378 -23.35% 49
East Midlands -2 40 £140 +60.18% 42
North East +15 19 £265 -3.64% 14
SLA
UK

For the 6 months to 23 July 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 281 (33.86%) ITIL
2 270 (32.53%) Windows
3 232 (27.95%) Microsoft
4 196 (23.61%) Social Skills
5 184 (22.17%) Active Directory
6 150 (18.07%) Microsoft 365
7 119 (14.34%) Windows 10
8 117 (14.10%) Problem-Solving
9 114 (13.73%) Microsoft Office
9 114 (13.73%) Finance
10 113 (13.61%) Service Management
11 110 (13.25%) Service Delivery
12 107 (12.89%) Cisco
13 90 (10.84%) Security Cleared
14 80 (9.64%) Azure
15 75 (9.04%) ITSM
16 74 (8.92%) VMware
16 74 (8.92%) Agile Software Development
17 73 (8.80%) Analytical Skills
18 71 (8.55%) Migration
19 66 (7.95%) Telecoms
20 63 (7.59%) SC Cleared
21 61 (7.35%) Windows 7
22 60 (7.23%) Change Management
22 60 (7.23%) Microsoft Excel
23 58 (6.99%) ServiceNow
24 56 (6.75%) VMware Infrastructure
24 56 (6.75%) Firewall
24 56 (6.75%) Windows Server
25 54 (6.51%) SQL

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (5.90%) SharePoint
2 24 (2.89%) MS Exchange
3 18 (2.17%) Confluence
4 8 (0.96%) Skype for Business
5 6 (0.72%) IIS
5 6 (0.72%) SharePoint 2010
6 5 (0.60%) Exchange Server 2010
7 4 (0.48%) CMS
7 4 (0.48%) SharePoint 2013
8 3 (0.36%) Apache
8 3 (0.36%) Appian
8 3 (0.36%) Camunda
8 3 (0.36%) Oracle SOA Suite
8 3 (0.36%) WebLogic
8 3 (0.36%) WebSphere
9 2 (0.24%) Apache Spark
9 2 (0.24%) JBoss
9 2 (0.24%) Tomcat
10 1 (0.12%) Site Server
10 1 (0.12%) WebLogic Portal
Applications
1 114 (13.73%) Microsoft Office
2 60 (7.23%) Microsoft Excel
3 15 (1.81%) MS Visio
4 10 (1.20%) Microsoft PowerPoint
5 4 (0.48%) InfoPath
5 4 (0.48%) Microsoft Project
6 2 (0.24%) NUKE
7 1 (0.12%) ProjectWise
7 1 (0.12%) Spreadsheet
Business Applications
1 13 (1.57%) Oracle Payables
1 13 (1.57%) Oracle Receivables
2 11 (1.33%) Oracle FAH
2 11 (1.33%) Oracle General Ledger
2 11 (1.33%) Oracle Subledger Accounting
3 9 (1.08%) Oracle Assets
3 9 (1.08%) Oracle Financials
4 8 (0.96%) Oracle Internet Expenses
4 8 (0.96%) Oracle iProcurement
5 7 (0.84%) Oracle EBS
5 7 (0.84%) Oracle E-Business Tax
6 5 (0.60%) SAP S/4HANA
7 4 (0.48%) Cerner Millennium
7 4 (0.48%) Oracle EBS R12
7 4 (0.48%) Remedy ITSM
8 3 (0.36%) Endur
8 3 (0.36%) Oracle Applications
8 3 (0.36%) Oracle Cash Management
8 3 (0.36%) Oracle ERP
9 2 (0.24%) assyst
Cloud Services
1 150 (18.07%) Microsoft 365
2 80 (9.64%) Azure
3 43 (5.18%) AWS
4 19 (2.29%) Power Platform
5 14 (1.69%) OpenShift
6 11 (1.33%) IaaS
7 10 (1.20%) Virtual Private Cloud
8 9 (1.08%) Azure Active Directory
9 7 (0.84%) SaaS
10 6 (0.72%) Adobe Creative Cloud
10 6 (0.72%) GCP
10 6 (0.72%) Google Workspace
10 6 (0.72%) PaaS
11 5 (0.60%) Amazon EC2
11 5 (0.60%) Azure ExpressRoute
12 4 (0.48%) GitHub
12 4 (0.48%) OneDrive
13 3 (0.36%) Apigee
13 3 (0.36%) Boomi
13 3 (0.36%) Mimecast
Communications & Networking
1 56 (6.75%) Firewall
2 52 (6.27%) VPN
3 36 (4.34%) LAN
4 33 (3.98%) DNS
5 32 (3.86%) DHCP
6 30 (3.61%) TCP/IP
6 30 (3.61%) WAN
7 24 (2.89%) Internet
8 22 (2.65%) SAN
9 20 (2.41%) OSPF
10 19 (2.29%) BGP
11 18 (2.17%) Wi-Fi
12 17 (2.05%) Wireless
13 16 (1.93%) Cisco Nexus
13 16 (1.93%) EIGRP
13 16 (1.93%) Network Security
14 15 (1.81%) MPLS
15 13 (1.57%) VLAN
16 12 (1.45%) Cisco ASA
16 12 (1.45%) HSRP
Database & Business Intelligence
1 15 (1.81%) Power BI
2 12 (1.45%) Hadoop
3 10 (1.20%) Tableau
4 9 (1.08%) Big Data
4 9 (1.08%) SQL Server
5 7 (0.84%) Oracle BI EE
5 7 (0.84%) PostgreSQL
6 4 (0.48%) Apache Hive
6 4 (0.48%) Data Warehouse
7 3 (0.36%) Data Lake
7 3 (0.36%) GIS
7 3 (0.36%) MySQL
7 3 (0.36%) Oracle Database
7 3 (0.36%) SAP BW
7 3 (0.36%) SAP HANA
8 2 (0.24%) Electronic Patient Records
8 2 (0.24%) Oracle BI Publisher
8 2 (0.24%) Oracle Database 12c
8 2 (0.24%) SQL Server 2016
8 2 (0.24%) SQL Server 2019
Development Applications
1 27 (3.25%) JIRA
2 12 (1.45%) Jenkins
3 6 (0.72%) GitLab
4 4 (0.48%) Git (software)
4 4 (0.48%) VSS/SourceSafe
5 3 (0.36%) JMeter
5 3 (0.36%) LoadRunner
5 3 (0.36%) NeoLoad
5 3 (0.36%) SilkPerformer
5 3 (0.36%) WebLOAD
6 2 (0.24%) Bitbucket
6 2 (0.24%) MSI
7 1 (0.12%) GCC
7 1 (0.12%) GDB
7 1 (0.12%) Hudson
7 1 (0.12%) Rational Rose
7 1 (0.12%) Travis CI
7 1 (0.12%) Vagrant
7 1 (0.12%) Valgrind
7 1 (0.12%) Visual Studio
General
1 196 (23.61%) Social Skills
2 114 (13.73%) Finance
3 73 (8.80%) Analytical Skills
4 66 (7.95%) Telecoms
5 33 (3.98%) Organisational Skills
6 32 (3.86%) Banking
6 32 (3.86%) Legal
7 27 (3.25%) Public Sector
8 25 (3.01%) Retail
9 17 (2.05%) Documentation Skills
10 13 (1.57%) Billing
11 10 (1.20%) Financial Institution
11 10 (1.20%) Presentation Skills
12 9 (1.08%) Influencing Skills
12 9 (1.08%) Investment Banking
12 9 (1.08%) Marketing
13 8 (0.96%) Digital Economy
13 8 (0.96%) Law
14 6 (0.72%) Front Office
15 4 (0.48%) Pharmaceutical
Job Titles
1 189 (22.77%) Analyst
2 81 (9.76%) Service Analyst
3 71 (8.55%) Service Desk Analyst
4 69 (8.31%) Support Engineer
5 55 (6.63%) 1st Line Support
6 50 (6.02%) Service Manager
7 44 (5.30%) Consultant
8 43 (5.18%) Network Engineer
9 41 (4.94%) Support Analyst
10 36 (4.34%) Administrator
11 35 (4.22%) IT Support
12 33 (3.98%) 2nd Line Support
13 29 (3.49%) Desktop Support
14 28 (3.37%) Service Desk Support
15 27 (3.25%) Delivery Manager
16 24 (2.89%) 2nd Line Engineer
17 23 (2.77%) Developer
18 22 (2.65%) Architect
19 21 (2.53%) IT Analyst
20 20 (2.41%) IT Engineer
Libraries, Frameworks & Software Standards
1 11 (1.33%) 802.1X
1 11 (1.33%) XMPP
2 10 (1.20%) Kafka
3 9 (1.08%) .NET
3 9 (1.08%) Elastic Stack
4 7 (0.84%) COM
4 7 (0.84%) Web Services
5 5 (0.60%) Express
6 4 (0.48%) CSS
6 4 (0.48%) HTML
6 4 (0.48%) Node.js
6 4 (0.48%) XML
7 3 (0.36%) Oracle Fusion
7 3 (0.36%) React
7 3 (0.36%) REST
7 3 (0.36%) Software Packaging
7 3 (0.36%) Spring
8 2 (0.24%) Drools
8 2 (0.24%) jQuery
8 2 (0.24%) Sensu
Miscellaneous
1 46 (5.54%) Self-Motivation
2 39 (4.70%) Data Centre
2 39 (4.70%) Management Information System
3 22 (2.65%) NHS
4 15 (1.81%) Virtual Team
5 14 (1.69%) Video Conferencing
6 12 (1.45%) iPhone
7 11 (1.33%) BYOD
8 10 (1.20%) Digital Signage
8 10 (1.20%) Hedge funds
9 9 (1.08%) CMDB
9 9 (1.08%) Enterprise Software
9 9 (1.08%) Replication
10 8 (0.96%) Blackberry
11 7 (0.84%) Fixed Income
11 7 (0.84%) iPad
12 6 (0.72%) Equities
13 5 (0.60%) CESG
13 5 (0.60%) Clustering
13 5 (0.60%) Data Protection Act
Operating Systems
1 270 (32.53%) Windows
2 119 (14.34%) Windows 10
3 61 (7.35%) Windows 7
4 56 (6.75%) Windows Server
5 53 (6.39%) Linux
6 33 (3.98%) Apple iOS
7 27 (3.25%) Unix
8 17 (2.05%) Windows Server 2012
9 15 (1.81%) Windows Server 2008
10 14 (1.69%) Windows Server 2016
11 12 (1.45%) Android
12 11 (1.33%) Mac OS X
13 9 (1.08%) Mac OS
13 9 (1.08%) Windows Server 2019
14 7 (0.84%) Windows 8
15 5 (0.60%) Windows XP
16 4 (0.48%) Windows Server 2003
17 3 (0.36%) AIX
17 3 (0.36%) Red Hat Enterprise Linux
17 3 (0.36%) Solaris
Processes & Methodologies
1 281 (33.86%) ITIL
2 117 (14.10%) Problem-Solving
3 113 (13.61%) Service Management
4 110 (13.25%) Service Delivery
5 75 (9.04%) ITSM
6 74 (8.92%) Agile Software Development
7 71 (8.55%) Migration
8 60 (7.23%) Change Management
9 50 (6.02%) Problem Management
10 49 (5.90%) Stakeholder Management
11 48 (5.78%) DevOps
12 45 (5.42%) Incident Management
12 45 (5.42%) Time Management
13 41 (4.94%) Project Management
14 37 (4.46%) Project Delivery
15 36 (4.34%) Service Design
16 33 (3.98%) Scrum
17 32 (3.86%) Disaster Recovery
18 30 (3.61%) Continuous Improvement
19 28 (3.37%) ITIL V3
Programming Languages
1 54 (6.51%) SQL
2 45 (5.42%) PowerShell
3 29 (3.49%) Python
4 26 (3.13%) Java
5 15 (1.81%) VB
6 11 (1.33%) C
7 10 (1.20%) Bash Shell
8 8 (0.96%) C#
8 8 (0.96%) Shell Script
9 6 (0.72%) C++
9 6 (0.72%) JavaScript
10 3 (0.36%) PHP
10 3 (0.36%) PL/SQL
11 2 (0.24%) Go
11 2 (0.24%) Rust
11 2 (0.24%) VBA
11 2 (0.24%) VBScript
12 1 (0.12%) ABAP
12 1 (0.12%) Perl
12 1 (0.12%) T-SQL
Qualifications
1 90 (10.84%) Security Cleared
2 63 (7.59%) SC Cleared
3 49 (5.90%) Degree
4 44 (5.30%) Cisco Certification
5 37 (4.46%) Microsoft Certification
6 30 (3.61%) ITIL Certification
7 28 (3.37%) CCNA
8 27 (3.25%) CCNP
9 23 (2.77%) MCP
10 16 (1.93%) ITIL Foundation Certificate
11 15 (1.81%) DV Cleared
11 15 (1.81%) MCSE
12 10 (1.20%) DBS Check
13 9 (1.08%) BPSS Clearance
14 7 (0.84%) Citrix Certification
15 6 (0.72%) MCITP
16 5 (0.60%) CCIE
16 5 (0.60%) Computer Science Degree
16 5 (0.60%) MCSA
17 4 (0.48%) CCA
Quality Assurance & Compliance
1 19 (2.29%) GDPR
1 19 (2.29%) QA
2 15 (1.81%) ISO/IEC 27001
3 10 (1.20%) Data Quality
4 8 (0.96%) PMO
5 4 (0.48%) HL7
6 3 (0.36%) Disclosure Scotland
6 3 (0.36%) ISO/IEC 20000
7 2 (0.24%) EMIR
7 2 (0.24%) ISO 9001
7 2 (0.24%) MiFID
7 2 (0.24%) Sarbanes-Oxley
8 1 (0.12%) BS25999
8 1 (0.12%) COBIT
8 1 (0.12%) Cyber Essentials
8 1 (0.12%) Cyber Essentials PLUS
8 1 (0.12%) GRC
8 1 (0.12%) PCI DSS
8 1 (0.12%) PMBOK
8 1 (0.12%) SOC 2
System Software
1 184 (22.17%) Active Directory
2 56 (6.75%) VMware Infrastructure
3 22 (2.65%) Docker
4 17 (2.05%) Hyper-V
5 12 (1.45%) vSphere
6 10 (1.20%) Firmware
7 9 (1.08%) VMware ESXi
8 7 (0.84%) Microsoft Virtual Server
8 7 (0.84%) Virtual Servers
9 6 (0.72%) Terminal Services
9 6 (0.72%) XenApp
9 6 (0.72%) XenDesktop
10 5 (0.60%) Microsoft App-V
10 5 (0.60%) Virtual Desktop
10 5 (0.60%) VMware Server
11 4 (0.48%) VMware NSX
12 3 (0.36%) Oracle RAC
13 2 (0.24%) BitLocker
13 2 (0.24%) Terminal Server
13 2 (0.24%) Virtual Machines
Systems Management
1 37 (4.46%) SCCM
2 20 (2.41%) Ansible
3 14 (1.69%) Microsoft Intune
4 12 (1.45%) Kubernetes
5 11 (1.33%) Grafana
5 11 (1.33%) Nagios
5 11 (1.33%) Prometheus
6 10 (1.20%) SCOM
6 10 (1.20%) Terraform
7 8 (0.96%) Cisco CUCM
8 6 (0.72%) Puppet
8 6 (0.72%) WSUS
9 5 (0.60%) HP NNM
10 4 (0.48%) AirWatch
10 4 (0.48%) HP ALM
10 4 (0.48%) McAfee ePO
11 3 (0.36%) Nessus
11 3 (0.36%) Oracle ZFS
11 3 (0.36%) vCenter Server
11 3 (0.36%) vRealize
Vendors
1 232 (27.95%) Microsoft
2 107 (12.89%) Cisco
3 74 (8.92%) VMware
4 58 (6.99%) ServiceNow
5 41 (4.94%) Citrix
6 37 (4.46%) HP
7 34 (4.10%) Oracle
8 29 (3.49%) F5
9 21 (2.53%) Apple
10 19 (2.29%) CheckPoint
10 19 (2.29%) Dell
11 18 (2.17%) SAP
12 16 (1.93%) Fortinet
12 16 (1.93%) Remedy
13 15 (1.81%) Juniper
14 13 (1.57%) Palo Alto
14 13 (1.57%) SolarWinds
15 12 (1.45%) BT
15 12 (1.45%) McAfee
16 11 (1.33%) Huawei