Period
to 28 March 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 28 March 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
28 Mar 2020
Same period 2019 Same period 2018
Rank 160 223 198
Rank change year-on-year +63 -25 -29
Contract jobs citing SLA 911 1,150 1,274
As % of all contract jobs advertised in England 1.60% 1.30% 1.37%
As % of the Quality Assurance & Compliance category 15.92% 12.10% 10.78%
Number of daily rates quoted 491 663 648
Median daily rate £325 £300 £300
Median daily rate % change year-on-year +8.33% - -14.29%
10th Percentile £120 £114 £119
90th Percentile £550 £538 £525
UK median daily rate £325 £300 £300
% change year-on-year +8.33% - -14.29%
Number of hourly rates quoted 91 123 137
Median hourly rate £18.70 £14.85 £15.00
Median hourly rate % change year-on-year +25.93% -1.00% -
10th Percentile £11.25 £9.98 £10.78
90th Percentile £48.75 £27.20 £26.40
UK median hourly rate £18.70 £14.77 £15.00
% change year-on-year +26.61% -1.53% -0.17%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 5,722 9,505 11,820
As % of all contract IT jobs advertised in England 10.07% 10.75% 12.69%
Number of daily rates quoted 3,521 6,007 7,619
Median daily rate £450 £450 £450
10th Percentile £233 £250 £263
90th Percentile £638 £650 £638
UK median daily rate £450 £450 £450
Number of hourly rates quoted 259 313 331
Median hourly rate £25.68 £22.00 £21.90
Median hourly rate % change year-on-year +16.73% +0.46% +6.83%
10th Percentile £13.48 £10.64 £12.00
90th Percentile £53.00 £50.00 £57.50
Median hourly rate £25.60 £22.00 £22.25
% change year-on-year +16.34% -1.12% +3.49%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 28 March 2020.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 28 March 2020.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 28 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +60 279 £388 +10.71% 85
South East +39 201 £310 +16.98% 101
North of England +46 193 £213 - 90
North West +44 130 £288 - 57
Midlands +57 97 £355 +11.37% 69
East of England +35 75 £350 +66.67% 36
South West +21 67 £300 -9.43% 39
West Midlands +63 65 £438 +20.69% 42
Yorkshire +52 54 £164 -0.76% 21
East Midlands +17 32 £93 -61.46% 27
North East -5 9 £205 -15.90% 12
South Coast - 1 - -
SLA
UK

For the 6 months to 28 March 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 329 (36.11%) Windows
2 292 (32.05%) ITIL
3 233 (25.58%) Active Directory
4 222 (24.37%) Microsoft
5 145 (15.92%) Office 365
6 134 (14.71%) Microsoft Office
7 132 (14.49%) Problem-Solving
8 130 (14.27%) Service Management
8 130 (14.27%) Finance
9 127 (13.94%) Incident Management
10 125 (13.72%) Windows 10
11 122 (13.39%) VMware
12 120 (13.17%) Security Cleared
13 115 (12.62%) Windows Server
14 97 (10.65%) SC Cleared
15 95 (10.43%) Service Delivery
16 93 (10.21%) Change Management
17 92 (10.10%) Azure
18 86 (9.44%) PowerShell
19 85 (9.33%) SCCM
20 84 (9.22%) Windows 7
21 80 (8.78%) Analytical Skills
21 80 (8.78%) Oracle
22 78 (8.56%) Cisco
23 76 (8.34%) SQL
24 74 (8.12%) Problem Management
25 72 (7.90%) VMware Infrastructure
26 71 (7.79%) Windows Server 2012
27 68 (7.46%) Windows Server 2008
27 68 (7.46%) Agile Software Development

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (5.71%) Skype for Business
2 48 (5.27%) SharePoint
3 35 (3.84%) Confluence
4 28 (3.07%) MS Exchange
5 26 (2.85%) IIS
6 23 (2.52%) Exchange Server 2013
7 20 (2.20%) Oracle SOA Suite
7 20 (2.20%) WebLogic
8 11 (1.21%) Red Hat Fuse
9 10 (1.10%) SharePoint 2010
10 9 (0.99%) CMS
11 7 (0.77%) Exchange Server 2010
11 7 (0.77%) IBM Notes
11 7 (0.77%) SharePoint 2013
12 6 (0.66%) Anypoint
13 5 (0.55%) DataSynapse
13 5 (0.55%) Exchange Server 2007
14 3 (0.33%) Apache
14 3 (0.33%) OpenStack
14 3 (0.33%) Oracle Workflow
Applications
1 134 (14.71%) Microsoft Office
2 38 (4.17%) Microsoft Excel
3 14 (1.54%) Microsoft PowerPoint
4 10 (1.10%) Microsoft Project
5 7 (0.77%) MS Visio
5 7 (0.77%) Spreadsheet
6 6 (0.66%) Acrobat
7 3 (0.33%) Adobe Illustrator
7 3 (0.33%) Photoshop
Business Applications
1 15 (1.65%) SAP HCM
2 11 (1.21%) Oracle Applications
3 10 (1.10%) Dynamics CRM
4 7 (0.77%) assyst
5 6 (0.66%) Remedy ITSM
6 3 (0.33%) Oracle BPM
6 3 (0.33%) Oracle Procure-to-Pay
6 3 (0.33%) Salesforce.com CRM
7 2 (0.22%) Dynamics AX
7 2 (0.22%) Elite 3E
7 2 (0.22%) Endur
7 2 (0.22%) Magento
7 2 (0.22%) NetSuite
7 2 (0.22%) Shopify
7 2 (0.22%) Unica
8 1 (0.11%) Dynamics NAV
8 1 (0.11%) Lorenzo
8 1 (0.11%) Maximo
8 1 (0.11%) SAP MM
8 1 (0.11%) SAP Travel Management
Cloud Services
1 145 (15.92%) Office 365
2 92 (10.10%) Azure
3 41 (4.50%) AWS
4 18 (1.98%) SaaS
5 15 (1.65%) SuccessFactors
5 15 (1.65%) Trello
6 14 (1.54%) Azure Active Directory
7 12 (1.32%) GCP
8 11 (1.21%) PaaS
9 9 (0.99%) IaaS
10 8 (0.88%) OneDrive
11 6 (0.66%) Force.com
11 6 (0.66%) Power Platform
12 5 (0.55%) Cloud Computing
12 5 (0.55%) GitHub
12 5 (0.55%) Mimecast
13 4 (0.44%) Dynamics 365
13 4 (0.44%) G Suite
13 4 (0.44%) Veeva
14 3 (0.33%) Oracle CX
Communications & Networking
1 62 (6.81%) DNS
2 56 (6.15%) Firewall
3 54 (5.93%) Skype
4 48 (5.27%) WAN
5 44 (4.83%) DHCP
6 43 (4.72%) LAN
7 36 (3.95%) VPN
8 35 (3.84%) TCP/IP
9 34 (3.73%) Internet
10 32 (3.51%) SAN
11 30 (3.29%) VoIP
12 23 (2.52%) Remote Desktop
13 22 (2.41%) Wireless
14 19 (2.09%) Network Security
15 17 (1.87%) 4G
15 17 (1.87%) SSL
16 16 (1.76%) 2G
17 14 (1.54%) 3G
18 13 (1.43%) Cisco Nexus
19 12 (1.32%) MPLS
Database & Business Intelligence
1 62 (6.81%) SQL Server
2 27 (2.96%) Oracle Database
3 17 (1.87%) Oracle Database 12c
4 15 (1.65%) Oracle Reports
5 12 (1.32%) Relational Database
6 11 (1.21%) Data Warehouse
6 11 (1.21%) Oracle BI EE
6 11 (1.21%) Oracle Database 11g
6 11 (1.21%) Oracle ODI
6 11 (1.21%) SQL Server Integration Services
7 9 (0.99%) SQL Server Analysis Services
8 7 (0.77%) Oracle Database 10g
8 7 (0.77%) QlikView
9 6 (0.66%) MongoDB
9 6 (0.66%) Power BI
9 6 (0.66%) SQL Server Reporting Services
10 5 (0.55%) DB2
10 5 (0.55%) MySQL
11 3 (0.33%) Oracle Smart View
11 3 (0.33%) SQL Server 2005
Development Applications
1 43 (4.72%) JIRA
2 13 (1.43%) Jenkins
3 7 (0.77%) Git (software)
4 5 (0.55%) MSBuild
4 5 (0.55%) Subversion
4 5 (0.55%) TeamCity
5 4 (0.44%) ProC
6 3 (0.33%) PowerBuilder
7 2 (0.22%) Cucumber
7 2 (0.22%) Eclipse
7 2 (0.22%) GitLab
7 2 (0.22%) JMeter
7 2 (0.22%) PROIV
8 1 (0.11%) Selenium
8 1 (0.11%) SoapUI
8 1 (0.11%) VSS/SourceSafe
General
1 130 (14.27%) Finance
2 63 (6.92%) Telecoms
3 58 (6.37%) Public Sector
4 40 (4.39%) Banking
5 23 (2.52%) Legal
6 21 (2.31%) Retail
7 16 (1.76%) Marketing
8 13 (1.43%) Back Office
9 8 (0.88%) Local Government
10 6 (0.66%) Pharmaceutical
11 5 (0.55%) Advertising
11 5 (0.55%) German Language
11 5 (0.55%) Manufacturing
12 4 (0.44%) Aerospace
12 4 (0.44%) Italian Language
13 3 (0.33%) Automotive
13 3 (0.33%) Law
13 3 (0.33%) Swedish Language
14 2 (0.22%) Hebrew Language
14 2 (0.22%) Mandarin Language
Job Titles
1 225 (24.70%) Analyst
2 110 (12.07%) Service Analyst
3 106 (11.64%) Service Desk Analyst
4 87 (9.55%) Support Engineer
5 75 (8.23%) Support Analyst
6 53 (5.82%) 2nd Line Support
7 51 (5.60%) Consultant
8 44 (4.83%) 1st Line Support
9 41 (4.50%) IT Support
10 38 (4.17%) Desktop Support
11 37 (4.06%) Field Engineer
11 37 (4.06%) Service Manager
12 36 (3.95%) 2nd Line Engineer
12 36 (3.95%) IT Analyst
13 34 (3.73%) Network Engineer
14 32 (3.51%) 3rd Line Engineer
15 30 (3.29%) IT Engineer
16 26 (2.85%) Service Desk Support
17 24 (2.63%) DBA
17 24 (2.63%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 19 (2.09%) Web Services
2 18 (1.98%) .NET
3 9 (0.99%) LDAP
3 9 (0.99%) Middleware
3 9 (0.99%) XML
4 8 (0.88%) CSS
4 8 (0.88%) HTML
5 7 (0.77%) SAML
6 6 (0.66%) SAP Fiori
6 6 (0.66%) SAPUI5
7 5 (0.55%) Node.js
7 5 (0.55%) Oracle Fusion
8 4 (0.44%) REST
9 3 (0.33%) .NET Framework
9 3 (0.33%) SOAP
10 2 (0.22%) COM+
10 2 (0.22%) DCOM
10 2 (0.22%) J2EE
10 2 (0.22%) MSMQ
10 2 (0.22%) Struts
Miscellaneous
1 80 (8.78%) Analytical Skills
2 66 (7.24%) Self-Motivation
3 55 (6.04%) Management Information System
4 48 (5.27%) Data Centre
5 24 (2.63%) Replication
6 22 (2.41%) Enterprise Software
7 21 (2.31%) NHS
8 15 (1.65%) Blackberry
9 13 (1.43%) Driving Licence
9 13 (1.43%) Video Conferencing
10 12 (1.32%) User Experience
11 11 (1.21%) Clustering
11 11 (1.21%) Fat Client
11 11 (1.21%) Thin Client
12 10 (1.10%) EMC VNX
13 9 (0.99%) Celerra
13 9 (0.99%) CLARiiON
14 8 (0.88%) Handset
15 7 (0.77%) Wiki
16 6 (0.66%) BYOD
Operating Systems
1 329 (36.11%) Windows
2 125 (13.72%) Windows 10
3 115 (12.62%) Windows Server
4 84 (9.22%) Windows 7
5 71 (7.79%) Windows Server 2012
6 68 (7.46%) Windows Server 2008
7 58 (6.37%) Linux
8 51 (5.60%) Windows Server 2016
9 42 (4.61%) Unix
10 29 (3.18%) Apple iOS
11 28 (3.07%) Solaris
12 23 (2.52%) Windows Server 2019
13 22 (2.41%) Windows Server 2003
14 16 (1.76%) Mac OS
15 15 (1.65%) Android
16 11 (1.21%) Oracle Linux
16 11 (1.21%) Red Hat Enterprise Linux
17 10 (1.10%) Windows XP
18 7 (0.77%) Windows 8
19 6 (0.66%) Windows Vista
Processes & Methodologies
1 292 (32.05%) ITIL
2 132 (14.49%) Problem-Solving
3 130 (14.27%) Service Management
4 127 (13.94%) Incident Management
5 95 (10.43%) Service Delivery
6 93 (10.21%) Change Management
7 74 (8.12%) Problem Management
8 68 (7.46%) Agile Software Development
9 66 (7.24%) ITSM
10 52 (5.71%) Migration
11 47 (5.16%) Process Improvement
12 41 (4.50%) Root Cause Analysis
13 40 (4.39%) Break/Fix
13 40 (4.39%) DevOps
13 40 (4.39%) Stakeholder Management
14 39 (4.28%) Workflow
15 36 (3.95%) CRM
15 36 (3.95%) Project Management
16 35 (3.84%) ITIL V3
16 35 (3.84%) Proactive Monitoring
Programming Languages
1 86 (9.44%) PowerShell
2 76 (8.34%) SQL
3 22 (2.41%) C
3 22 (2.41%) Java
4 16 (1.76%) JavaScript
5 13 (1.43%) PL/SQL
6 11 (1.21%) Perl
6 11 (1.21%) Python
6 11 (1.21%) Shell Script
7 9 (0.99%) PHP
8 8 (0.88%) VBScript
9 7 (0.77%) VB
10 5 (0.55%) Bash Shell
10 5 (0.55%) C++
10 5 (0.55%) T-SQL
11 4 (0.44%) Fortran
11 4 (0.44%) VC++
12 3 (0.33%) VBA
13 2 (0.22%) ABAP
13 2 (0.22%) C#
Qualifications
1 120 (13.17%) Security Cleared
2 97 (10.65%) SC Cleared
3 56 (6.15%) Microsoft Certification
4 52 (5.71%) Degree
5 38 (4.17%) Cisco Certification
6 33 (3.62%) MCSE
7 30 (3.29%) ITIL Certification
8 28 (3.07%) CCNA
9 23 (2.52%) CCNP
9 23 (2.52%) DV Cleared
10 19 (2.09%) BPSS Clearance
11 18 (1.98%) MCP
11 18 (1.98%) MCSA
12 11 (1.21%) BC Cleared
13 10 (1.10%) DBS Check
14 9 (0.99%) A+ Certification
14 9 (0.99%) CISSP
14 9 (0.99%) ITIL Foundation Certificate
15 8 (0.88%) MCITP
15 8 (0.88%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (2.09%) QA
2 14 (1.54%) PMO
3 12 (1.32%) ISO/IEC 27001
4 10 (1.10%) Data Quality
5 8 (0.88%) GDPR
5 8 (0.88%) PCI DSS
6 5 (0.55%) HMG Security Policy Framework
7 4 (0.44%) COBIT
7 4 (0.44%) Sarbanes-Oxley
8 3 (0.33%) Cyber Essentials
8 3 (0.33%) Cyber Essentials PLUS
9 1 (0.11%) Dodd-Frank
9 1 (0.11%) GxP
9 1 (0.11%) HIPAA
9 1 (0.11%) IFRS
9 1 (0.11%) ISO 9001
9 1 (0.11%) MiFID
9 1 (0.11%) NIST
System Software
1 233 (25.58%) Active Directory
2 72 (7.90%) VMware Infrastructure
3 53 (5.82%) Hyper-V
4 20 (2.20%) Oracle RAC
5 18 (1.98%) XenApp
6 17 (1.87%) VMware ESXi
6 17 (1.87%) vSphere
7 15 (1.65%) Docker
8 13 (1.43%) Virtual Machines
8 13 (1.43%) XenDesktop
9 9 (0.99%) EMC RecoverPoint
9 9 (0.99%) Virtual Servers
10 8 (0.88%) Firmware
11 6 (0.66%) BitLocker
11 6 (0.66%) Squid
11 6 (0.66%) Virtual Desktop
12 5 (0.55%) Citrix Hypervisor
12 5 (0.55%) UAG
12 5 (0.55%) VMware NSX
13 4 (0.44%) vCloud
Systems Management
1 85 (9.33%) SCCM
2 13 (1.43%) Puppet
3 12 (1.32%) Microsoft Intune
3 12 (1.32%) NetBackup
3 12 (1.32%) SCOM
4 11 (1.21%) Ansible
5 9 (0.99%) Oracle RMAN
6 8 (0.88%) Kubernetes
6 8 (0.88%) Nagios
6 8 (0.88%) Norton AntiVirus
6 8 (0.88%) Oracle Enterprise Manager
7 7 (0.77%) Red Hat Satellite
7 7 (0.77%) Single Sign-On
8 6 (0.66%) Cacti
8 6 (0.66%) Opsview
8 6 (0.66%) WSUS
9 5 (0.55%) Control-M
9 5 (0.55%) vCenter Server
10 4 (0.44%) Systems Management Server (SMS)
10 4 (0.44%) vRealize
Vendors
1 222 (24.37%) Microsoft
2 122 (13.39%) VMware
3 80 (8.78%) Oracle
4 78 (8.56%) Cisco
5 50 (5.49%) ServiceNow
6 48 (5.27%) Citrix
7 43 (4.72%) Remedy
8 28 (3.07%) SAP
9 26 (2.85%) HP
10 21 (2.31%) CheckPoint
11 19 (2.09%) Palo Alto
12 18 (1.98%) Dell
12 18 (1.98%) McAfee
13 17 (1.87%) F5
14 16 (1.76%) Apple
14 16 (1.76%) EMC
15 14 (1.54%) Salesforce.com
15 14 (1.54%) Splunk
16 13 (1.43%) Red Hat
17 12 (1.32%) Juniper