Period
to 2 December 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 2 December 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
2 Dec 2020
Same period 2019 Same period 2018
Rank 203 160 228
Rank change year-on-year -43 +68 -33
Contract jobs citing SLA 421 1,249 1,240
As % of all contract jobs advertised in England 1.33% 1.69% 1.32%
As % of the Quality Assurance & Compliance category 12.40% 16.06% 12.35%
Number of daily rates quoted 228 721 653
Median daily rate £345 £325 £305
Median daily rate % change year-on-year +6.15% +6.56% +1.67%
10th Percentile £105 £114 £110
90th Percentile £575 £538 £538
UK median daily rate £350 £325 £300
% change year-on-year +7.69% +8.33% +3.45%
Number of hourly rates quoted 69 140 162
Median hourly rate £12.68 £16.50 £14.64
Median hourly rate % change year-on-year -23.15% +12.74% -2.43%
10th Percentile £10.00 £10.75 £10.00
90th Percentile £28.10 £31.38 £28.63
UK median hourly rate £12.84 £17.00 £14.25
% change year-on-year -24.47% +19.30% -5.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 3,394 7,778 10,038
As % of all contract IT jobs advertised in England 10.75% 10.51% 10.72%
Number of daily rates quoted 2,026 4,892 6,404
Median daily rate £473 £450 £450
Median daily rate % change year-on-year +5.00% - -
10th Percentile £263 £231 £256
90th Percentile £650 £638 £638
UK median daily rate £470 £450 £450
% change year-on-year +4.44% - +2.86%
Number of hourly rates quoted 197 333 360
Median hourly rate £26.51 £20.75 £21.00
Median hourly rate % change year-on-year +27.76% -1.18% +4.99%
10th Percentile £10.88 £11.13 £11.00
90th Percentile £57.50 £54.75 £49.30
Median hourly rate £26.96 £20.50 £20.25
% change year-on-year +31.51% +1.26% +1.23%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 2 December 2020.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 2 December 2020.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 2 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -23 128 £350 - 29
South East +17 120 £388 +26.53% 36
North of England -13 66 £348 +17.97% 40
East of England +19 43 £325 +18.18% 14
North West -2 39 £346 +7.13% 20
Midlands -1 31 £425 +21.43% 25
South West +46 26 £388 +4.03% 23
Yorkshire -4 19 £285 -8.80% 14
West Midlands +15 18 £438 +9.38% 17
East Midlands +12 13 £165 -21.89% 8
North East +30 8 £425 +183.33% 6
SLA
UK

For the 6 months to 2 December 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 141 (33.49%) Windows
2 110 (26.13%) Microsoft
3 108 (25.65%) ITIL
4 103 (24.47%) Active Directory
5 100 (23.75%) Finance
6 74 (17.58%) Agile Software Development
7 71 (16.86%) Office 365
8 64 (15.20%) Security Cleared
9 63 (14.96%) Service Management
10 61 (14.49%) Incident Management
11 57 (13.54%) Service Delivery
11 57 (13.54%) Problem-Solving
12 54 (12.83%) Change Management
13 53 (12.59%) Degree
14 50 (11.88%) VMware
15 49 (11.64%) Cisco
16 45 (10.69%) Microsoft Office
17 44 (10.45%) Linux
17 44 (10.45%) SC Cleared
17 44 (10.45%) Azure
18 42 (9.98%) DevOps
18 42 (9.98%) Telecoms
19 41 (9.74%) ITSM
20 40 (9.50%) Analytical Skills
21 39 (9.26%) Windows 10
21 39 (9.26%) VMware Infrastructure
22 37 (8.79%) Oracle
23 34 (8.08%) SQL
23 34 (8.08%) Public Sector
24 33 (7.84%) Windows Server

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (7.84%) SharePoint
2 19 (4.51%) Oracle SOA Suite
3 17 (4.04%) WebLogic
4 16 (3.80%) MS Exchange
5 14 (3.33%) Skype for Business
6 13 (3.09%) Red Hat Fuse
7 12 (2.85%) IIS
8 9 (2.14%) Apache
9 7 (1.66%) Blackberry Enterprise Server
10 6 (1.43%) nginx
11 4 (0.95%) Exchange Server 2013
12 3 (0.71%) Confluence
12 3 (0.71%) Exchange Server 2010
13 2 (0.48%) Apache Spark
13 2 (0.48%) Appian
13 2 (0.48%) CMS
13 2 (0.48%) Exchange Server 2007
13 2 (0.48%) JBoss
13 2 (0.48%) OpenStack
14 1 (0.24%) Oracle Workflow
Applications
1 45 (10.69%) Microsoft Office
2 19 (4.51%) Microsoft Excel
3 13 (3.09%) MS Visio
4 2 (0.48%) Microsoft PowerPoint
5 1 (0.24%) Microsoft Project
5 1 (0.24%) Spreadsheet
Business Applications
1 17 (4.04%) Oracle Applications
2 9 (2.14%) Remedy ITSM
3 3 (0.71%) Dynamics CRM
3 3 (0.71%) Magento
3 3 (0.71%) SAP MM
4 2 (0.48%) Dynamics AX
4 2 (0.48%) NetSuite
4 2 (0.48%) Oracle Payables
4 2 (0.48%) SAP PM
5 1 (0.24%) Oracle Assets
5 1 (0.24%) Oracle E-Business Tax
5 1 (0.24%) Oracle Internet Expenses
5 1 (0.24%) Oracle iProcurement
5 1 (0.24%) Oracle iSupplier
5 1 (0.24%) Oracle Procure-to-Pay
5 1 (0.24%) Oracle Receivables
5 1 (0.24%) Oracle Subledger Accounting
5 1 (0.24%) Orchard Housing
5 1 (0.24%) SAP Retail
5 1 (0.24%) SAP S/4HANA
Cloud Services
1 71 (16.86%) Office 365
2 44 (10.45%) Azure
3 18 (4.28%) AWS
4 15 (3.56%) IaaS
4 15 (3.56%) OneDrive
5 14 (3.33%) Azure Active Directory
6 10 (2.38%) Power Platform
7 8 (1.90%) Cloud Computing
7 8 (1.90%) PowerApps
8 6 (1.43%) Veeva
9 5 (1.19%) Dynamics 365
9 5 (1.19%) GCP
10 4 (0.95%) GitHub
10 4 (0.95%) PaaS
11 3 (0.71%) Amazon EC2
11 3 (0.71%) Amazon EKS
11 3 (0.71%) Amazon S3
11 3 (0.71%) Logic Apps
11 3 (0.71%) Power Automate
11 3 (0.71%) Route 53
Communications & Networking
1 30 (7.13%) DNS
1 30 (7.13%) Firewall
2 26 (6.18%) DHCP
3 19 (4.51%) Skype
4 12 (2.85%) LAN
4 12 (2.85%) WAN
5 11 (2.61%) SAN
6 10 (2.38%) Cisco ASA
6 10 (2.38%) Cisco Nexus
7 9 (2.14%) Network Security
7 9 (2.14%) Wi-Fi
8 8 (1.90%) DMZ
8 8 (1.90%) Radio Access Network
8 8 (1.90%) TCP/IP
8 8 (1.90%) VPN
9 7 (1.66%) 3G
9 7 (1.66%) 4G
9 7 (1.66%) VoIP
9 7 (1.66%) VSAN
10 6 (1.43%) Internet
Database & Business Intelligence
1 17 (4.04%) Oracle Database 12c
1 17 (4.04%) Oracle ODI
2 16 (3.80%) Oracle Database
3 15 (3.56%) SQL Server
4 14 (3.33%) Oracle BI EE
5 8 (1.90%) Power BI
6 6 (1.43%) MySQL
7 3 (0.71%) Cosmos DB
7 3 (0.71%) Data Warehouse
7 3 (0.71%) Redis
7 3 (0.71%) Relational Database
8 2 (0.48%) Amazon RDS
8 2 (0.48%) Apache Cassandra
8 2 (0.48%) Azure SQL Database
8 2 (0.48%) Big Data
8 2 (0.48%) BusinessObjects
8 2 (0.48%) Hadoop
8 2 (0.48%) Oracle Database 11g
8 2 (0.48%) SAP BW
8 2 (0.48%) Sybase ASE
Development Applications
1 12 (2.85%) JIRA
2 7 (1.66%) Sonatype Nexus
3 6 (1.43%) JMeter
4 5 (1.19%) Git (software)
4 5 (1.19%) LoadRunner
5 4 (0.95%) GitLab
5 4 (0.95%) NeoLoad
5 4 (0.95%) SilkPerformer
5 4 (0.95%) WebLOAD
6 3 (0.71%) Bitbucket
6 3 (0.71%) Terragrunt
7 1 (0.24%) AdminStudio
7 1 (0.24%) Fiddler
7 1 (0.24%) Introscope
7 1 (0.24%) Mockito
7 1 (0.24%) MSI
7 1 (0.24%) SoapUI
7 1 (0.24%) Subversion
General
1 100 (23.75%) Finance
2 42 (9.98%) Telecoms
3 34 (8.08%) Public Sector
4 18 (4.28%) Banking
5 15 (3.56%) Manufacturing
6 14 (3.33%) Retail
7 11 (2.61%) Electronics
8 10 (2.38%) Marketing
9 7 (1.66%) Legal
10 6 (1.43%) Billing
11 5 (1.19%) Back Office
11 5 (1.19%) Danish Language
12 2 (0.48%) Financial Institution
12 2 (0.48%) Housing Association
13 1 (0.24%) Dutch Language
13 1 (0.24%) Front Office
13 1 (0.24%) General Ledger
13 1 (0.24%) Law
13 1 (0.24%) Local Government
13 1 (0.24%) Pharmaceutical
Job Titles
1 80 (19.00%) Analyst
2 40 (9.50%) Service Analyst
3 38 (9.03%) Support Engineer
4 33 (7.84%) Service Desk Analyst
5 28 (6.65%) Administrator
6 24 (5.70%) 1st Line Support
7 22 (5.23%) Cloud Engineer
8 20 (4.75%) Consultant
9 19 (4.51%) DBA
9 19 (4.51%) Oracle DBA
9 19 (4.51%) Support Analyst
10 18 (4.28%) Service Desk Support
11 17 (4.04%) 2nd Line Support
11 17 (4.04%) 3rd Line Engineer
11 17 (4.04%) IT Analyst
11 17 (4.04%) Network Engineer
11 17 (4.04%) Oracle Applications DBA
12 15 (3.56%) Infrastructure Engineer
13 13 (3.09%) IT Support
13 13 (3.09%) VMware Engineer
Libraries, Frameworks & Software Standards
1 7 (1.66%) Web Services
2 6 (1.43%) Oracle GoldenGate
3 5 (1.19%) XML
4 4 (0.95%) Middleware
4 4 (0.95%) Node.js
4 4 (0.95%) Visualforce
5 3 (0.71%) LAMP
5 3 (0.71%) LEMP Stack
6 2 (0.48%) .NET
6 2 (0.48%) AngularJS
6 2 (0.48%) CSS
6 2 (0.48%) HTML
6 2 (0.48%) J2EE
6 2 (0.48%) Java EE
6 2 (0.48%) OSGi
6 2 (0.48%) React
6 2 (0.48%) SAML
6 2 (0.48%) SOAP
6 2 (0.48%) Struts
7 1 (0.24%) JSON
Miscellaneous
1 40 (9.50%) Analytical Skills
2 25 (5.94%) Management Information System
3 20 (4.75%) Data Centre
4 17 (4.04%) Self-Motivation
5 14 (3.33%) User Experience
6 11 (2.61%) NHS
6 11 (2.61%) Replication
7 7 (1.66%) Digital Signage
7 7 (1.66%) Public Cloud
7 7 (1.66%) Video Conferencing
8 6 (1.43%) Blackberry
9 5 (1.19%) CMDB
9 5 (1.19%) Cyberthreat
9 5 (1.19%) Enterprise Software
9 5 (1.19%) Mobile App
9 5 (1.19%) Social Media
10 4 (0.95%) Fat Client
10 4 (0.95%) Smart Meter
10 4 (0.95%) Thin Client
11 3 (0.71%) Life Science
Operating Systems
1 141 (33.49%) Windows
2 44 (10.45%) Linux
3 39 (9.26%) Windows 10
4 33 (7.84%) Windows Server
5 22 (5.23%) Unix
6 16 (3.80%) Windows Server 2012
7 15 (3.56%) Windows 7
7 15 (3.56%) Windows Server 2016
8 12 (2.85%) Apple iOS
8 12 (2.85%) Ubuntu
8 12 (2.85%) Windows Server 2019
9 10 (2.38%) Windows Server 2008
10 9 (2.14%) Oracle Linux
10 9 (2.14%) Solaris
11 6 (1.43%) CentOS
11 6 (1.43%) Red Hat Enterprise Linux
12 5 (1.19%) Mac OS
12 5 (1.19%) Windows Server 2003
13 4 (0.95%) Windows 8
14 2 (0.48%) Windows XP
Processes & Methodologies
1 108 (25.65%) ITIL
2 74 (17.58%) Agile Software Development
3 63 (14.96%) Service Management
4 61 (14.49%) Incident Management
5 57 (13.54%) Problem-Solving
5 57 (13.54%) Service Delivery
6 54 (12.83%) Change Management
7 42 (9.98%) DevOps
8 41 (9.74%) ITSM
9 32 (7.60%) Continuous Improvement
10 30 (7.13%) Problem Management
11 28 (6.65%) Release Management
12 27 (6.41%) Cybersecurity
12 27 (6.41%) Migration
13 25 (5.94%) CRM
14 24 (5.70%) Project Delivery
15 22 (5.23%) Business Intelligence
16 21 (4.99%) Configuration Management
16 21 (4.99%) Infrastructure Engineering
16 21 (4.99%) Scrum
Programming Languages
1 34 (8.08%) SQL
2 24 (5.70%) PowerShell
3 17 (4.04%) Python
4 15 (3.56%) C
4 15 (3.56%) Java
5 7 (1.66%) Perl
5 7 (1.66%) Shell Script
6 6 (1.43%) PHP
7 5 (1.19%) C#
7 5 (1.19%) JavaScript
7 5 (1.19%) VB
8 4 (0.95%) Apex Code
8 4 (0.95%) Bash Shell
8 4 (0.95%) Ruby
9 3 (0.71%) VBScript
10 2 (0.48%) T-SQL
11 1 (0.24%) ABAP
11 1 (0.24%) PL/SQL
11 1 (0.24%) R
11 1 (0.24%) VB.NET
Qualifications
1 64 (15.20%) Security Cleared
2 53 (12.59%) Degree
3 44 (10.45%) SC Cleared
4 14 (3.33%) Cisco Certification
4 14 (3.33%) DV Cleared
5 13 (3.09%) CCNA
5 13 (3.09%) Microsoft Certification
6 10 (2.38%) CCNP
6 10 (2.38%) CISSP
7 9 (2.14%) CISM
7 9 (2.14%) ITIL Certification
7 9 (2.14%) ITIL Foundation Certificate
8 7 (1.66%) CCIE
8 7 (1.66%) CISA
8 7 (1.66%) Computer Science Degree
9 6 (1.43%) DBS Check
9 6 (1.43%) MCP
10 4 (0.95%) ISTQB
10 4 (0.95%) ISTQB Foundation Certification
10 4 (0.95%) MCSE
Quality Assurance & Compliance
1 18 (4.28%) QA
2 10 (2.38%) ISO/IEC 27001
3 6 (1.43%) GDPR
3 6 (1.43%) ISO/IEC 20000
4 4 (0.95%) Cyber Essentials
5 2 (0.48%) ISO 9001
5 2 (0.48%) PCI DSS
5 2 (0.48%) Sarbanes-Oxley
6 1 (0.24%) COBIT
6 1 (0.24%) COSHH
6 1 (0.24%) Data Quality
6 1 (0.24%) Disclosure Scotland
6 1 (0.24%) GxP
6 1 (0.24%) NIST
6 1 (0.24%) PMO
System Software
1 103 (24.47%) Active Directory
2 39 (9.26%) VMware Infrastructure
3 18 (4.28%) Oracle RAC
4 15 (3.56%) Docker
4 15 (3.56%) VMware NSX
5 10 (2.38%) Virtual Machines
6 9 (2.14%) Firmware
6 9 (2.14%) Hyper-V
6 9 (2.14%) VMware ESXi
7 8 (1.90%) vSphere
8 5 (1.19%) Terminal Server
9 2 (0.48%) BitLocker
9 2 (0.48%) Veritas Cluster Server
9 2 (0.48%) Virtual Servers
9 2 (0.48%) XenApp
9 2 (0.48%) XenDesktop
10 1 (0.24%) Citrix Hypervisor
10 1 (0.24%) Terminal Services
10 1 (0.24%) Virtual Desktop
10 1 (0.24%) VMware Server
Systems Management
1 16 (3.80%) Microsoft Intune
2 15 (3.56%) SCCM
2 15 (3.56%) vRealize
3 14 (3.33%) Kubernetes
4 12 (2.85%) SCOM
5 11 (2.61%) Ansible
6 10 (2.38%) Single Sign-On
7 8 (1.90%) vCenter Server
8 6 (1.43%) Puppet
9 5 (1.19%) Terraform
10 4 (0.95%) Cisco UCCE
10 4 (0.95%) HP ALM
11 3 (0.71%) Control-M
11 3 (0.71%) McAfee ePO
11 3 (0.71%) NetBackup
11 3 (0.71%) Tivoli Storage Manager
12 2 (0.48%) OpenView
12 2 (0.48%) OVSD
12 2 (0.48%) Tivoli
12 2 (0.48%) WSUS
Vendors
1 110 (26.13%) Microsoft
2 50 (11.88%) VMware
3 49 (11.64%) Cisco
4 37 (8.79%) Oracle
5 26 (6.18%) Citrix
6 25 (5.94%) ServiceNow
7 24 (5.70%) SAP
8 22 (5.23%) HP
9 17 (4.04%) Remedy
10 16 (3.80%) Dell
11 14 (3.33%) Juniper
12 11 (2.61%) Salesforce.com
13 10 (2.38%) Splunk
14 9 (2.14%) BMC
14 9 (2.14%) Fortinet
14 9 (2.14%) Veeam
15 8 (1.90%) Palo Alto
16 7 (1.66%) F5
17 6 (1.43%) Google
17 6 (1.43%) Red Hat