Period
to 14 August 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 14 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 197 194 170
Rank change year-on-year -3 -24 -30
Contract jobs citing SLA 1,357 1,193 1,649
As % of all contract IT jobs advertised in England 1.45% 1.35% 1.63%
As % of the Quality Assurance & Compliance category 12.42% 11.53% 14.74%
Number of daily rates quoted 701 651 885
England median daily rate £325 £330 £313
Median daily rate % change year-on-year -1.52% +5.60% -2.34%
10th Percentile £118 £110 £128
90th Percentile £526 £538 £500
UK median daily rate £325 £321 £305
% change year-on-year +1.17% +5.33% -4.69%
Number of hourly rates quoted 152 132 163
England median hourly rate £15.00 £14.75 £15.00
Median hourly rate % change year-on-year +1.69% -1.67% -6.25%
10th Percentile £10.25 £10.40 £10.00
90th Percentile £34.80 £22.50 £27.80
UK median hourly rate £15.00 £15.00 £15.00

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 10,929 10,349 11,190
As % of all contract IT jobs advertised in England 11.69% 11.75% 11.08%
Number of daily rates quoted 6,998 6,755 7,309
England median daily rate £450 £450 £418
Median daily rate % change year-on-year - +7.78% +4.38%
10th Percentile £263 £263 £230
90th Percentile £648 £638 £600
UK median daily rate £450 £445 £410
% change year-on-year +1.12% +8.54% +2.50%
Number of hourly rates quoted 349 321 390
England median hourly rate £24.00 £20.00 £22.50
Median hourly rate % change year-on-year +20.00% -11.11% +6.77%
10th Percentile £11.25 £10.75 £11.25
90th Percentile £52.55 £50.00 £48.75
UK median hourly rate £22.50 £21.90 £22.50
% change year-on-year +2.74% -2.67% +4.41%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 14 August 2018.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 14 August 2018.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +27 502 £363 +1.75% 97
South East +6 372 £325 -12.75% 61
North of England -24 184 £235 +29.83% 64
Midlands +5 126 £306 +6.94% 37
East of England -8 101 £175 -36.36% 28
Yorkshire -34 88 £325 +225.00% 24
North West 0 82 £213 -37.04% 32
South West +5 74 £320 -8.57% 27
West Midlands -26 65 £250 -7.06% 28
East Midlands +23 61 £340 +13.33% 9
North East -17 14 £185 -40.32% 8
SLA
UK

For the 6 months to 14 August 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 451 (33.24%) Windows
2 417 (30.73%) ITIL
3 339 (24.98%) Microsoft
4 295 (21.74%) Active Directory
5 252 (18.57%) Finance
6 230 (16.95%) Microsoft Office
7 212 (15.62%) Service Management
8 179 (13.19%) Service Delivery
9 169 (12.45%) Windows 7
10 155 (11.42%) Analytical Skills
11 143 (10.54%) Security Cleared
12 142 (10.46%) Office 365
13 136 (10.02%) Change Management
13 136 (10.02%) Cisco
13 136 (10.02%) Problem-Solving
14 132 (9.73%) Windows 10
15 124 (9.14%) VMware
16 118 (8.70%) Linux
17 115 (8.47%) SC Cleared
18 110 (8.11%) SCCM
19 109 (8.03%) Incident Management
20 104 (7.66%) Telecoms
21 101 (7.44%) Microsoft Excel
22 98 (7.22%) Citrix
22 98 (7.22%) Windows Server
23 96 (7.07%) SQL
24 93 (6.85%) Unix
24 93 (6.85%) Agile Software Development
25 88 (6.48%) LAN
25 88 (6.48%) Data Centre

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (5.38%) MS Exchange
1 73 (5.38%) SharePoint
2 24 (1.77%) Exchange Server 2010
3 23 (1.69%) Skype for Business
4 15 (1.11%) Exchange Server 2013
5 13 (0.96%) IIS
6 12 (0.88%) SharePoint Server
7 8 (0.59%) Apache
7 8 (0.59%) CMS
7 8 (0.59%) Confluence
7 8 (0.59%) Oracle SOA Suite
8 7 (0.52%) Adobe Experience Manager
9 6 (0.44%) BizTalk Server
9 6 (0.44%) Blackberry Enterprise Server
9 6 (0.44%) IBM Notes
10 5 (0.37%) JBoss
11 4 (0.29%) Exchange Server 2007
11 4 (0.29%) Tomcat
12 3 (0.22%) SharePoint 2010
12 3 (0.22%) SharePoint 2013
Applications
1 230 (16.95%) Microsoft Office
2 101 (7.44%) Microsoft Excel
3 35 (2.58%) MS Visio
4 34 (2.51%) Microsoft PowerPoint
5 9 (0.66%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) InfoPath
8 1 (0.074%) Adobe Creative Suite
8 1 (0.074%) AutoCAD
Business Applications
1 34 (2.51%) Remedy ITSM
2 12 (0.88%) PlanetPress Connect
3 10 (0.74%) Oracle EBS
4 9 (0.66%) Oracle EBS R12
5 8 (0.59%) Oracle Payables
6 6 (0.44%) assyst
6 6 (0.44%) Oracle Receivables
6 6 (0.44%) Temenos Globus
6 6 (0.44%) Temenos T24
7 5 (0.37%) Oracle Applications
7 5 (0.37%) Oracle General Ledger
8 4 (0.29%) Dynamics CRM
8 4 (0.29%) Oracle Assets
8 4 (0.29%) Oracle Cash Management
8 4 (0.29%) Oracle Financials
8 4 (0.29%) Oracle Payroll
9 3 (0.22%) CA PPM
9 3 (0.22%) Dynamics AX
9 3 (0.22%) Oracle ERP
9 3 (0.22%) SAP ERP
Cloud Services
1 142 (10.46%) Office 365
2 73 (5.38%) Microsoft Azure
3 59 (4.35%) Amazon AWS
4 17 (1.25%) OneDrive
5 14 (1.03%) Cloud Computing
6 13 (0.96%) AWS Lambda
6 13 (0.96%) Serverless
7 11 (0.81%) SaaS
8 10 (0.74%) IaaS
9 7 (0.52%) Azure Active Directory
9 7 (0.52%) PaaS
10 5 (0.37%) SuccessFactors
11 4 (0.29%) Boomi
11 4 (0.29%) Dynamics 365
12 3 (0.22%) Akamai
12 3 (0.22%) G Suite
12 3 (0.22%) OpenShift
13 2 (0.15%) Veeva
14 1 (0.074%) Google Cloud Platform
14 1 (0.074%) Oracle CX
Communications & Networking
1 88 (6.48%) LAN
2 86 (6.34%) VPN
3 76 (5.60%) WAN
4 68 (5.01%) Firewall
5 59 (4.35%) DNS
6 50 (3.68%) SAN
7 41 (3.02%) Wireless
8 40 (2.95%) DHCP
9 36 (2.65%) TCP/IP
10 32 (2.36%) VoIP
11 26 (1.92%) Skype
12 25 (1.84%) Internet
13 24 (1.77%) Remote Desktop
14 22 (1.62%) Network Security
15 19 (1.40%) MPLS
16 16 (1.18%) Wi-Fi
17 15 (1.11%) SMS
18 14 (1.03%) SSL
19 13 (0.96%) BGP
20 12 (0.88%) OSPF
Database & Business Intelligence
1 56 (4.13%) SQL Server
2 17 (1.25%) Relational Database
3 12 (0.88%) Big Data
3 12 (0.88%) DB2
3 12 (0.88%) EDMS
3 12 (0.88%) Oracle Database
4 9 (0.66%) Hadoop
4 9 (0.66%) SQL Server 2012
5 8 (0.59%) Oracle Reports
6 7 (0.52%) SQL Server Integration Services
7 6 (0.44%) MS Access
8 5 (0.37%) Oracle Database 11g
8 5 (0.37%) PostgreSQL
8 5 (0.37%) SQL Server 2008
9 4 (0.29%) Amazon RDS
9 4 (0.29%) BusinessObjects
9 4 (0.29%) MySQL
9 4 (0.29%) Oracle Database 12c
10 3 (0.22%) Data Warehouse
10 3 (0.22%) GIS
Development Applications
1 21 (1.55%) Git (software)
2 19 (1.40%) Jenkins
2 19 (1.40%) JIRA
2 19 (1.40%) Visual Studio
3 12 (0.88%) Team Foundation Server
4 9 (0.66%) VSS/SourceSafe
5 8 (0.59%) MSI
6 7 (0.52%) Atlassian Bamboo
6 7 (0.52%) Maven
6 7 (0.52%) Sonatype Nexus
6 7 (0.52%) Subversion
6 7 (0.52%) Visual Studio Team System
7 4 (0.29%) AdminStudio
7 4 (0.29%) git-flow
8 3 (0.22%) Selenium
9 2 (0.15%) GCC
9 2 (0.15%) GitLab
10 1 (0.074%) Bitbucket
10 1 (0.074%) Hudson
10 1 (0.074%) Wise Package Studio
General
1 252 (18.57%) Finance
2 104 (7.66%) Telecoms
3 65 (4.79%) Banking
4 48 (3.54%) Retail
5 35 (2.58%) Legal
6 30 (2.21%) Billing
7 25 (1.84%) Back Office
8 19 (1.40%) Law
9 18 (1.33%) Financial Institution
10 17 (1.25%) Front Office
11 15 (1.11%) Manufacturing
12 14 (1.03%) Mandarin Language
12 14 (1.03%) Pharmaceutical
13 13 (0.96%) Marketing
14 10 (0.74%) Investment Banking
14 10 (0.74%) Publishing
15 8 (0.59%) Spanish Language
16 7 (0.52%) Retail Banking
17 6 (0.44%) Advertising
18 5 (0.37%) Electronics
Job Titles
1 346 (25.50%) Analyst
2 138 (10.17%) Support Engineer
3 134 (9.87%) Service Analyst
4 117 (8.62%) Desktop Support
5 111 (8.18%) Service Desk Analyst
6 102 (7.52%) Support Analyst
7 95 (7.00%) Service Manager
8 71 (5.23%) 2nd Line Support
9 63 (4.64%) Desktop Engineer
10 58 (4.27%) 1st Line Support
10 58 (4.27%) Developer
11 56 (4.13%) IT Support
12 47 (3.46%) Administrator
13 46 (3.39%) Consultant
13 46 (3.39%) Desktop Support Engineer
14 42 (3.10%) Architect
15 38 (2.80%) 2nd Line Engineer
16 34 (2.51%) IT Engineer
16 34 (2.51%) Network Engineer
17 33 (2.43%) 1st Line Service Desk Analyst
Libraries, Frameworks & Software Standards
1 42 (3.10%) Web Services
2 34 (2.51%) .NET
3 29 (2.14%) HTML
4 24 (1.77%) LDAP
5 21 (1.55%) CSS
6 17 (1.25%) XML
7 16 (1.18%) Middleware
8 15 (1.11%) AngularJS
9 12 (0.88%) jQuery
9 12 (0.88%) REST
10 11 (0.81%) SAML
11 10 (0.74%) J2EE
11 10 (0.74%) Node.js
12 9 (0.66%) CSS3
13 8 (0.59%) Django
13 8 (0.59%) HTML5
13 8 (0.59%) SAP PI
13 8 (0.59%) Sass
14 7 (0.52%) .NET Framework
14 7 (0.52%) RESTful
Miscellaneous
1 155 (11.42%) Analytical Skills
2 88 (6.48%) Data Centre
3 79 (5.82%) Management Information System
4 62 (4.57%) Self-Motivation
5 47 (3.46%) Computer Science
6 39 (2.87%) Virtual Team
7 23 (1.69%) Clustering
7 23 (1.69%) Driving Licence
7 23 (1.69%) NHS
8 21 (1.55%) Video Conferencing
9 20 (1.47%) CMDB
10 18 (1.33%) Replication
11 17 (1.25%) Private Cloud
12 16 (1.18%) Blackberry
13 14 (1.03%) Mainframe
13 14 (1.03%) Smartphone
13 14 (1.03%) User Experience
14 13 (0.96%) iPad
15 12 (0.88%) iPhone
16 10 (0.74%) Mobile App
Operating Systems
1 451 (33.24%) Windows
2 169 (12.45%) Windows 7
3 132 (9.73%) Windows 10
4 118 (8.70%) Linux
5 98 (7.22%) Windows Server
6 93 (6.85%) Unix
7 56 (4.13%) Apple iOS
8 53 (3.91%) Windows Server 2008
9 50 (3.68%) Windows Server 2012
10 41 (3.02%) Android
11 32 (2.36%) Red Hat Enterprise Linux
12 26 (1.92%) Windows XP
13 21 (1.55%) Mac OS X
13 21 (1.55%) Windows 8
14 17 (1.25%) Mac OS
14 17 (1.25%) Windows Server 2003
15 16 (1.18%) AIX
15 16 (1.18%) Solaris
16 9 (0.66%) Windows 2000
17 6 (0.44%) CentOS
Processes & Methodologies
1 417 (30.73%) ITIL
2 212 (15.62%) Service Management
3 179 (13.19%) Service Delivery
4 136 (10.02%) Change Management
4 136 (10.02%) Problem-Solving
5 109 (8.03%) Incident Management
6 93 (6.85%) Agile Software Development
7 87 (6.41%) ITIL V3
8 85 (6.26%) ITSM
9 82 (6.04%) Problem Management
10 79 (5.82%) Continuous Improvement
11 78 (5.75%) Stakeholder Management
12 72 (5.31%) Project Management
12 72 (5.31%) Workflow
13 51 (3.76%) Migration
14 50 (3.68%) Disaster Recovery
15 48 (3.54%) Line Management
16 47 (3.46%) PRINCE2
16 47 (3.46%) Time Management
17 46 (3.39%) Process Improvement
Programming Languages
1 96 (7.07%) SQL
2 61 (4.50%) PowerShell
3 51 (3.76%) JavaScript
4 50 (3.68%) Java
5 26 (1.92%) C
6 24 (1.77%) Python
6 24 (1.77%) Shell Script
7 22 (1.62%) PHP
8 20 (1.47%) C#
8 20 (1.47%) VB
9 15 (1.11%) VBScript
10 10 (0.74%) PL/SQL
11 9 (0.66%) Perl
11 9 (0.66%) VB.NET
12 6 (0.44%) VBA
13 5 (0.37%) Bash Shell
14 4 (0.29%) ABAP
14 4 (0.29%) AWK
14 4 (0.29%) Korn
14 4 (0.29%) T-SQL
Qualifications
1 143 (10.54%) Security Cleared
2 115 (8.47%) SC Cleared
3 83 (6.12%) Degree
4 78 (5.75%) Microsoft Certification
5 57 (4.20%) Cisco Certification
6 46 (3.39%) MCSE
7 40 (2.95%) CCNA
7 40 (2.95%) ITIL Certification
8 39 (2.87%) MCSA
9 33 (2.43%) CCNP
10 29 (2.14%) MCP
11 24 (1.77%) DV Cleared
12 18 (1.33%) PRINCE2 Certification
13 16 (1.18%) A+ Certification
14 11 (0.81%) CCSE
14 11 (0.81%) MCDST
14 11 (0.81%) MCTS
15 9 (0.66%) MOS
15 9 (0.66%) PRINCE2 Practitioner
16 8 (0.59%) DBS Check
Quality Assurance & Compliance
1 32 (2.36%) Data Quality
2 28 (2.06%) PMO
3 23 (1.69%) QA
3 23 (1.69%) Sarbanes-Oxley
4 15 (1.11%) ISO/IEC 27001
5 7 (0.52%) GxP
5 7 (0.52%) ISO/IEC 20000
5 7 (0.52%) PCI DSS
6 5 (0.37%) GDPR
7 4 (0.29%) Disclosure Scotland
7 4 (0.29%) ISO 22301
8 3 (0.22%) HL7
8 3 (0.22%) ISO 9001
9 2 (0.15%) SEPA
10 1 (0.074%) COBIT
10 1 (0.074%) GAAP
10 1 (0.074%) GAMP
10 1 (0.074%) Government Security Classifications
10 1 (0.074%) HIPAA
10 1 (0.074%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 295 (21.74%) Active Directory
2 77 (5.67%) VMware Infrastructure
3 28 (2.06%) Hyper-V
4 18 (1.33%) vSphere
5 16 (1.18%) Virtual Desktop
6 13 (0.96%) XenApp
7 11 (0.81%) VMware ESXi
8 10 (0.74%) Virtual Machines
9 9 (0.66%) BitLocker
9 9 (0.66%) Firmware
10 8 (0.59%) Microsoft App-V
11 6 (0.44%) Oracle RAC
11 6 (0.44%) Veritas Cluster Server
12 5 (0.37%) Docker
12 5 (0.37%) NFS
13 4 (0.29%) Virtual Servers
13 4 (0.29%) VMware Server
14 3 (0.22%) Citrix Presentation Server
14 3 (0.22%) VMware Workstation
14 3 (0.22%) XenDesktop
Systems Management
1 110 (8.11%) SCCM
2 24 (1.77%) Single Sign-On
3 20 (1.47%) Ansible
4 19 (1.40%) Puppet
5 15 (1.11%) AirWatch
6 12 (0.88%) Opscode Chef
6 12 (0.88%) Systems Management Server (SMS)
7 10 (0.74%) Norton AntiVirus
8 9 (0.66%) WSUS
9 8 (0.59%) NetBackup
9 8 (0.59%) Symantec Endpoint Protection
9 8 (0.59%) vCenter Server
10 7 (0.52%) SCOM
11 6 (0.44%) Backup Exec
12 4 (0.29%) Microsoft Intune
12 4 (0.29%) Terraform
12 4 (0.29%) Tivoli Storage Manager
13 3 (0.22%) Cobbler
13 3 (0.22%) Microsoft Clustering
13 3 (0.22%) SnapVault
Vendors
1 339 (24.98%) Microsoft
2 136 (10.02%) Cisco
3 124 (9.14%) VMware
4 98 (7.22%) Citrix
5 85 (6.26%) Remedy
6 76 (5.60%) Oracle
7 64 (4.72%) HP
8 55 (4.05%) ServiceNow
9 51 (3.76%) Apple
10 41 (3.02%) SAP
11 34 (2.51%) Huawei
12 29 (2.14%) Red Hat
13 28 (2.06%) BMC
13 28 (2.06%) NetApp
14 25 (1.84%) CheckPoint
14 25 (1.84%) Juniper
15 24 (1.77%) IBM
16 22 (1.62%) EMC
16 22 (1.62%) McAfee
16 22 (1.62%) Symantec