Period
to 15 February 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 15 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
15 Feb 2019
Same period 2018 Same period 2017
Rank 222 190 159
Rank change year-on-year -32 -31 -10
Contract jobs citing SLA 1,135 1,308 1,465
As % of all contract IT jobs advertised in England 1.25% 1.40% 1.64%
As % of the Quality Assurance & Compliance category 11.75% 10.96% 14.10%
Number of daily rates quoted 623 693 776
England median daily rate £313 £300 £348
Median daily rate % change year-on-year +4.17% -13.73% +3.04%
10th Percentile £114 £116 £128
90th Percentile £547 £525 £538
UK median daily rate £309 £300 £350
% change year-on-year +2.92% -14.29% +7.69%
Number of hourly rates quoted 142 136 191
England median hourly rate £15.00 £15.00 £15.00
10th Percentile £10.00 £10.33 £10.50
90th Percentile £27.25 £23.76 £25.00
UK median hourly rate £14.85 £15.00 £16.50
% change year-on-year -1.00% -9.09% -2.94%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 9,657 11,932 10,387
As % of all contract IT jobs advertised in England 10.64% 12.81% 11.65%
Number of daily rates quoted 6,095 7,830 6,860
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £258 £263 £238
90th Percentile £638 £638 £625
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 332 319 371
England median hourly rate £21.00 £21.00 £21.00
Median hourly rate % change year-on-year -0.01% - -16.00%
10th Percentile £10.76 £11.63 £10.80
90th Percentile £48.70 £57.50 £48.75
UK median hourly rate £20.60 £21.50 £21.50
% change year-on-year -4.19% - -14.00%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 15 February 2019.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 15 February 2019.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 15 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 407 £330 +10.00% 115
South East -19 288 £275 -14.26% 109
North of England 0 216 £281 +15.98% 93
North West +18 129 £325 +20.93% 51
Midlands -67 91 £343 +14.17% 70
East of England -13 77 £263 +31.25% 39
South West -46 59 £250 -39.02% 47
Yorkshire -45 53 £168 +8.06% 29
West Midlands -76 49 £400 +39.98% 48
East Midlands -15 42 £263 -25.00% 21
North East -7 34 £250 +63.93% 13
SLA
UK

For the 6 months to 15 February 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 409 (36.04%) Windows
2 347 (30.57%) ITIL
3 315 (27.75%) Microsoft
4 269 (23.70%) Active Directory
5 235 (20.70%) Microsoft Office
6 226 (19.91%) Service Management
7 195 (17.18%) Finance
8 176 (15.51%) Service Delivery
9 166 (14.63%) Incident Management
10 159 (14.01%) Windows 7
11 134 (11.81%) Problem-Solving
12 133 (11.72%) Windows 10
13 132 (11.63%) Office 365
14 113 (9.96%) Analytical Skills
15 112 (9.87%) Change Management
15 112 (9.87%) SQL
16 104 (9.16%) Cisco
17 98 (8.63%) Windows Server
18 94 (8.28%) Citrix
19 93 (8.19%) VMware
20 92 (8.11%) Security Cleared
20 92 (8.11%) Data Centre
21 91 (8.02%) Degree
21 91 (8.02%) WAN
22 88 (7.75%) LAN
23 87 (7.67%) Problem Management
23 87 (7.67%) SCCM
24 79 (6.96%) ITSM
25 76 (6.70%) Telecoms
26 75 (6.61%) Microsoft Certification

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (5.99%) MS Exchange
2 31 (2.73%) SharePoint
3 24 (2.11%) Skype for Business
4 18 (1.59%) Exchange Server 2010
5 14 (1.23%) Blackberry Enterprise Server
6 10 (0.88%) Exchange Server 2013
6 10 (0.88%) IIS
6 10 (0.88%) WebSphere
7 9 (0.79%) IBM Notes
8 7 (0.62%) Adobe Experience Manager
8 7 (0.62%) Oracle SOA Suite
9 6 (0.53%) Apache
9 6 (0.53%) Exchange Server 2003
10 5 (0.44%) Apache Pig
10 5 (0.44%) OpenStack
10 5 (0.44%) Oracle Workflow
10 5 (0.44%) SAS
10 5 (0.44%) WebLogic
10 5 (0.44%) WordPress
11 4 (0.35%) Confluence
Applications
1 235 (20.70%) Microsoft Office
2 67 (5.90%) Microsoft Excel
3 17 (1.50%) MS Visio
4 16 (1.41%) Microsoft PowerPoint
5 6 (0.53%) Spreadsheet
6 5 (0.44%) Microsoft Project
7 2 (0.18%) AutoCAD
8 1 (0.088%) Fireworks
8 1 (0.088%) Maya
8 1 (0.088%) Photoshop
8 1 (0.088%) Revit
8 1 (0.088%) SketchUp
Business Applications
1 15 (1.32%) Eikon
2 13 (1.15%) Remedy ITSM
3 10 (0.88%) Dynamics CRM
4 8 (0.70%) Oracle EBS
5 6 (0.53%) Oracle Payables
5 6 (0.53%) SAP ERP
6 4 (0.35%) Oracle EBS R12
6 4 (0.35%) Oracle Receivables
7 3 (0.26%) Oracle Cash Management
7 3 (0.26%) Oracle E-Business Tax
7 3 (0.26%) Oracle General Ledger
7 3 (0.26%) Oracle iProcurement
7 3 (0.26%) Oracle Procure-to-Pay
7 3 (0.26%) SAP CRM
8 2 (0.18%) Oracle Internet Expenses
8 2 (0.18%) Oracle iSupplier
8 2 (0.18%) Oracle Subledger Accounting
8 2 (0.18%) SAP Hybris
8 2 (0.18%) SAP Oil and Gas
8 2 (0.18%) SAP PM
Cloud Services
1 132 (11.63%) Office 365
2 64 (5.64%) Microsoft Azure
3 31 (2.73%) Amazon AWS
4 18 (1.59%) IaaS
5 11 (0.97%) PaaS
5 11 (0.97%) SaaS
6 8 (0.70%) OneDrive
7 7 (0.62%) Azure Active Directory
7 7 (0.62%) Boomi
8 6 (0.53%) Dynamics 365
8 6 (0.53%) Google Cloud Platform
9 5 (0.44%) Veeva
10 4 (0.35%) Azure Data Factory
11 2 (0.18%) G Suite
11 2 (0.18%) OpenShift
12 1 (0.088%) Adobe Creative Cloud
12 1 (0.088%) Akamai
12 1 (0.088%) Cloud Computing
12 1 (0.088%) GitHub
12 1 (0.088%) Mimecast
Communications & Networking
1 91 (8.02%) WAN
2 88 (7.75%) LAN
3 67 (5.90%) VPN
4 61 (5.37%) DNS
5 51 (4.49%) Wireless
6 46 (4.05%) Firewall
7 38 (3.35%) DHCP
8 31 (2.73%) Internet
9 29 (2.56%) SAN
10 27 (2.38%) Remote Desktop
11 26 (2.29%) TCP/IP
12 25 (2.20%) Skype
13 24 (2.11%) VoIP
14 19 (1.67%) Cisco IOS
14 19 (1.67%) Network Security
15 17 (1.50%) Structured Cabling
16 15 (1.32%) MPLS
17 13 (1.15%) Intranet
18 12 (1.06%) BGP
18 12 (1.06%) OSPF
Database & Business Intelligence
1 54 (4.76%) SQL Server
2 17 (1.50%) Hadoop
3 15 (1.32%) Big Data
4 10 (0.88%) SQL Server Integration Services
5 9 (0.79%) Oracle Reports
5 9 (0.79%) Power BI
6 8 (0.70%) Apache Hive
6 8 (0.70%) Data Warehouse
6 8 (0.70%) SQL Server 2008
6 8 (0.70%) SQL Server 2012
6 8 (0.70%) SQL Server Reporting Services
7 7 (0.62%) Relational Database
8 6 (0.53%) MySQL
9 5 (0.44%) Apache Cassandra
9 5 (0.44%) DTS
9 5 (0.44%) GIS
9 5 (0.44%) HBase
9 5 (0.44%) Mahout
9 5 (0.44%) NoSQL
9 5 (0.44%) Sqoop
Development Applications
1 18 (1.59%) MSI
2 12 (1.06%) JIRA
2 12 (1.06%) Wise Package Studio
3 11 (0.97%) AdminStudio
4 6 (0.53%) Visual Studio
5 4 (0.35%) InstallShield
5 4 (0.35%) Jenkins
6 3 (0.26%) Git (software)
6 3 (0.26%) Oracle Forms
6 3 (0.26%) Selenium
6 3 (0.26%) Visual Studio Team System
7 2 (0.18%) HP UFT
7 2 (0.18%) Introscope
7 2 (0.18%) JMeter
7 2 (0.18%) LoadRunner
7 2 (0.18%) Team Foundation Server
7 2 (0.18%) TestPartner
7 2 (0.18%) VSS/SourceSafe
7 2 (0.18%) WebDriver
8 1 (0.088%) eggPlant
General
1 195 (17.18%) Finance
2 76 (6.70%) Telecoms
3 48 (4.23%) Banking
4 39 (3.44%) Retail
5 36 (3.17%) Law
6 25 (2.20%) Back Office
7 23 (2.03%) Billing
7 23 (2.03%) Legal
8 22 (1.94%) Front Office
9 18 (1.59%) Pharmaceutical
10 16 (1.41%) Marketing
11 12 (1.06%) Manufacturing
11 12 (1.06%) Publishing
12 11 (0.97%) Investment Banking
13 8 (0.70%) Electronics
14 7 (0.62%) Financial Institution
15 6 (0.53%) Automotive
16 4 (0.35%) Advertising
16 4 (0.35%) Mandarin Language
17 3 (0.26%) Retail Banking
Job Titles
1 303 (26.70%) Analyst
2 161 (14.19%) Service Analyst
3 135 (11.89%) Service Desk Analyst
4 113 (9.96%) Support Engineer
5 81 (7.14%) Support Analyst
6 67 (5.90%) Service Manager
7 63 (5.55%) Desktop Support
8 49 (4.32%) 2nd Line Support
9 46 (4.05%) IT Support
10 45 (3.96%) Administrator
11 43 (3.79%) Desktop Engineer
12 41 (3.61%) IT Engineer
13 40 (3.52%) Developer
13 40 (3.52%) IT Analyst
14 39 (3.44%) Network Engineer
15 36 (3.17%) 1st Line Support
16 35 (3.08%) 3rd Line Engineer
16 35 (3.08%) Desktop Support Engineer
17 33 (2.91%) Consultant
18 32 (2.82%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 27 (2.38%) Web Services
2 19 (1.67%) HTML
3 16 (1.41%) .NET
3 16 (1.41%) XML
4 12 (1.06%) OCX
4 12 (1.06%) SOAP
5 11 (0.97%) Middleware
6 8 (0.70%) LDAP
7 6 (0.53%) IDoc
7 6 (0.53%) SAP PI
8 5 (0.44%) jQuery
9 4 (0.35%) J2EE
9 4 (0.35%) SAP ALE
9 4 (0.35%) XML Schema
10 3 (0.26%) JDBC
10 3 (0.26%) ODBC
10 3 (0.26%) SAML
10 3 (0.26%) Spring
10 3 (0.26%) WinForms
10 3 (0.26%) XSLT
Miscellaneous
1 113 (9.96%) Analytical Skills
2 92 (8.11%) Data Centre
3 56 (4.93%) Management Information System
4 38 (3.35%) Blackberry
5 34 (3.00%) Self-Motivation
6 33 (2.91%) NHS
7 21 (1.85%) Video Conferencing
8 18 (1.59%) iPhone
9 17 (1.50%) CMDB
9 17 (1.50%) Virtual Team
10 15 (1.32%) Fixed Income
10 15 (1.32%) iPad
11 13 (1.15%) Clustering
11 13 (1.15%) Enterprise Software
12 12 (1.06%) Driving Licence
13 11 (0.97%) Fat Client
13 11 (0.97%) Fintech
13 11 (0.97%) Thin Client
14 10 (0.88%) Smartphone
15 9 (0.79%) Data Protection Act
Operating Systems
1 409 (36.04%) Windows
2 159 (14.01%) Windows 7
3 133 (11.72%) Windows 10
4 98 (8.63%) Windows Server
5 56 (4.93%) Linux
6 45 (3.96%) Android
7 42 (3.70%) Windows Server 2012
8 38 (3.35%) Apple iOS
9 36 (3.17%) Unix
9 36 (3.17%) Windows 8
10 35 (3.08%) Windows Server 2008
11 23 (2.03%) Windows XP
12 19 (1.67%) Mac OS
13 14 (1.23%) Windows Server 2003
14 10 (0.88%) Mac OS X
15 9 (0.79%) Red Hat Enterprise Linux
16 5 (0.44%) Solaris
17 3 (0.26%) Windows Mobile
18 2 (0.18%) AIX
18 2 (0.18%) HPUX
Processes & Methodologies
1 347 (30.57%) ITIL
2 226 (19.91%) Service Management
3 176 (15.51%) Service Delivery
4 166 (14.63%) Incident Management
5 134 (11.81%) Problem-Solving
6 112 (9.87%) Change Management
7 87 (7.67%) Problem Management
8 79 (6.96%) ITSM
9 74 (6.52%) Continuous Improvement
10 73 (6.43%) Project Management
11 66 (5.81%) Root Cause Analysis
12 62 (5.46%) Agile Software Development
13 56 (4.93%) Migration
14 52 (4.58%) Break/Fix
15 48 (4.23%) Infrastructure Engineering
15 48 (4.23%) ITIL V3
15 48 (4.23%) Workflow
16 47 (4.14%) Stakeholder Management
17 42 (3.70%) Business Intelligence
17 42 (3.70%) DevOps
Programming Languages
1 112 (9.87%) SQL
2 38 (3.35%) Java
3 37 (3.26%) PowerShell
4 24 (2.11%) C#
5 20 (1.76%) C
6 17 (1.50%) JavaScript
7 16 (1.41%) VB
7 16 (1.41%) VBScript
8 14 (1.23%) Perl
9 11 (0.97%) PHP
10 10 (0.88%) ABAP
10 10 (0.88%) Python
10 10 (0.88%) Shell Script
11 7 (0.62%) Bash Shell
11 7 (0.62%) T-SQL
12 5 (0.44%) C++
13 4 (0.35%) PL/SQL
13 4 (0.35%) VBA
14 2 (0.18%) Fortran
14 2 (0.18%) VB6
Qualifications
1 92 (8.11%) Security Cleared
2 91 (8.02%) Degree
3 75 (6.61%) Microsoft Certification
4 64 (5.64%) SC Cleared
5 47 (4.14%) ITIL Certification
6 46 (4.05%) MCSE
7 35 (3.08%) Cisco Certification
8 33 (2.91%) MCSA
9 30 (2.64%) CCNA
10 28 (2.47%) MCP
11 21 (1.85%) DV Cleared
11 21 (1.85%) ITIL Foundation Certificate
12 19 (1.67%) CCNP
13 14 (1.23%) A+ Certification
14 11 (0.97%) Computer Science Degree
15 8 (0.70%) DBS Check
16 7 (0.62%) CCIE
16 7 (0.62%) ISEB
16 7 (0.62%) VMware Certified Professional (VCP)
17 6 (0.53%) BPSS Clearance
Quality Assurance & Compliance
1 32 (2.82%) QA
2 28 (2.47%) Data Quality
3 15 (1.32%) PMO
4 12 (1.06%) Sarbanes-Oxley
5 6 (0.53%) ISO/IEC 27001
6 5 (0.44%) GDPR
7 3 (0.26%) Basel II
7 3 (0.26%) COBIT
7 3 (0.26%) HIPAA
8 1 (0.088%) Disclosure Scotland
8 1 (0.088%) EMIR
8 1 (0.088%) HL7
8 1 (0.088%) ISO/IEC 20000
8 1 (0.088%) MiFID
8 1 (0.088%) PCI DSS
System Software
1 269 (23.70%) Active Directory
2 58 (5.11%) VMware Infrastructure
3 39 (3.44%) Virtual Desktop
4 22 (1.94%) Microsoft App-V
5 21 (1.85%) XenApp
6 20 (1.76%) Hyper-V
7 13 (1.15%) Virtual Machines
8 12 (1.06%) Oracle RAC
8 12 (1.06%) VMware Server
9 10 (0.88%) Firmware
9 10 (0.88%) VMware ESXi
10 9 (0.79%) vSphere
10 9 (0.79%) XenDesktop
11 5 (0.44%) Apache ZooKeeper
11 5 (0.44%) HDFS
11 5 (0.44%) Virtual Servers
12 4 (0.35%) DFS Replication
12 4 (0.35%) Docker
12 4 (0.35%) Microsoft Virtual Server
12 4 (0.35%) Terminal Server
Systems Management
1 87 (7.67%) SCCM
2 24 (2.11%) Systems Management Server (SMS)
3 21 (1.85%) SCOM
4 15 (1.32%) Single Sign-On
4 15 (1.32%) WSUS
5 14 (1.23%) Ansible
6 12 (1.06%) AirWatch
6 12 (1.06%) Backup Exec
7 9 (0.79%) Puppet
8 7 (0.62%) Hadoop YARN
9 6 (0.53%) Kubernetes
9 6 (0.53%) Norton AntiVirus
10 5 (0.44%) Ambari
10 5 (0.44%) Oozie
10 5 (0.44%) OpenView
10 5 (0.44%) OVSD
11 4 (0.35%) Cisco CUCM
11 4 (0.35%) Cisco UCCX
11 4 (0.35%) SCVMM
11 4 (0.35%) SnapMirror
Vendors
1 315 (27.75%) Microsoft
2 104 (9.16%) Cisco
3 94 (8.28%) Citrix
4 93 (8.19%) VMware
5 56 (4.93%) Oracle
6 55 (4.85%) Remedy
7 54 (4.76%) ServiceNow
8 48 (4.23%) HP
9 47 (4.14%) SAP
10 44 (3.88%) Ivanti
11 35 (3.08%) Apple
12 29 (2.56%) Sony
13 23 (2.03%) Bloomberg
14 21 (1.85%) Xerox
15 19 (1.67%) BMC
15 19 (1.67%) McAfee
16 18 (1.59%) Dell
17 17 (1.50%) FactSet
18 16 (1.41%) F5
18 16 (1.41%) IBM