Period
to 6 December 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 6 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
6 Dec 2019
Same period 2018 Same period 2017
Rank 158 216 192
Rank change year-on-year +58 -24 -25
Contract jobs citing SLA 1,254 1,274 1,348
As % of all contract IT jobs advertised in England 1.69% 1.33% 1.41%
As % of the Quality Assurance & Compliance category 16.04% 12.39% 11.11%
Number of daily rates quoted 713 668 742
England median daily rate £325 £313 £300
Median daily rate % change year-on-year +4.00% +4.17% -7.69%
10th Percentile £114 £108 £113
90th Percentile £532 £538 £501
UK median daily rate £325 £305 £290
% change year-on-year +6.56% +5.17% -10.77%
Number of hourly rates quoted 139 166 142
England median hourly rate £16.50 £14.78 £15.00
Median hourly rate % change year-on-year +11.68% -1.50% +3.45%
10th Percentile £10.79 £10.00 £9.54
90th Percentile £34.80 £28.02 £22.00
UK median hourly rate £17.00 £14.25 £15.00
% change year-on-year +19.30% -5.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 7,818 10,279 12,134
As % of all contract IT jobs advertised in England 10.52% 10.72% 12.69%
Number of daily rates quoted 4,924 6,559 8,015
England median daily rate £450 £450 £450
10th Percentile £225 £256 £263
90th Percentile £638 £633 £638
UK median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 347 365 327
England median hourly rate £21.42 £20.25 £20.00
Median hourly rate % change year-on-year +5.78% +1.23% -11.11%
10th Percentile £11.21 £11.00 £10.59
90th Percentile £55.00 £49.04 £50.31
UK median hourly rate £21.00 £20.25 £20.00
% change year-on-year +3.73% +1.23% -11.11%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 6 December 2019.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 6 December 2019.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 6 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +36 382 £350 +7.69% 119
South East +27 321 £300 -7.69% 143
North of England +61 233 £280 +12.00% 151
North West +27 132 £323 +43.33% 72
Midlands +46 116 £350 +2.94% 96
East of England +45 116 £230 +31.43% 45
Yorkshire +61 85 £275 +37.50% 56
South West +14 85 £373 +18.25% 74
West Midlands +49 67 £393 +25.60% 56
East Midlands +15 46 £211 -37.87% 40
North East +17 16 £150 -57.14% 23
SLA
UK

For the 6 months to 6 December 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 505 (40.27%) Windows
2 428 (34.13%) ITIL
3 364 (29.03%) Microsoft
4 328 (26.16%) Active Directory
5 222 (17.70%) Windows 10
6 215 (17.15%) Microsoft Office
7 212 (16.91%) Service Management
8 207 (16.51%) Office 365
9 202 (16.11%) Windows 7
9 202 (16.11%) Service Delivery
10 198 (15.79%) Incident Management
11 171 (13.64%) Problem-Solving
12 167 (13.32%) Security Cleared
13 156 (12.44%) Finance
14 147 (11.72%) Windows Server
15 128 (10.21%) SCCM
16 126 (10.05%) VMware
17 125 (9.97%) ITSM
18 121 (9.65%) SC Cleared
19 120 (9.57%) Problem Management
20 118 (9.41%) Azure
21 116 (9.25%) Cisco
22 115 (9.17%) Change Management
23 110 (8.77%) Analytical Skills
24 103 (8.21%) SQL
25 102 (8.13%) Telecoms
26 92 (7.34%) Root Cause Analysis
27 91 (7.26%) WAN
28 89 (7.10%) DNS
29 87 (6.94%) Degree

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (6.70%) SharePoint
2 62 (4.94%) Skype for Business
3 59 (4.70%) MS Exchange
4 28 (2.23%) Exchange Server 2013
5 24 (1.91%) Exchange Server 2010
6 20 (1.59%) IIS
7 18 (1.44%) IBM Notes
8 15 (1.20%) Confluence
9 6 (0.48%) Exchange Server 2007
9 6 (0.48%) WebLogic
10 5 (0.40%) nginx
10 5 (0.40%) Oracle Workflow
11 4 (0.32%) Apache
11 4 (0.32%) CMS
11 4 (0.32%) DataSynapse
12 3 (0.24%) Mendix
12 3 (0.24%) Oracle SOA Suite
12 3 (0.24%) SharePoint Server
13 2 (0.16%) Anypoint
13 2 (0.16%) Appian
Applications
1 215 (17.15%) Microsoft Office
2 72 (5.74%) Microsoft Excel
3 33 (2.63%) Microsoft PowerPoint
4 11 (0.88%) MS Visio
5 9 (0.72%) Microsoft Project
6 7 (0.56%) Acrobat
7 6 (0.48%) Spreadsheet
8 3 (0.24%) Adobe Illustrator
8 3 (0.24%) Photoshop
9 1 (0.080%) Adobe Creative Suite
Business Applications
1 15 (1.20%) assyst
1 15 (1.20%) SAP HCM
2 14 (1.12%) Remedy ITSM
3 12 (0.96%) Dynamics CRM
4 7 (0.56%) Oracle EBS
5 6 (0.48%) Misys Opics
6 5 (0.40%) Aligne
7 3 (0.24%) Dynamics AX
7 3 (0.24%) Eloqua
7 3 (0.24%) Oracle EBS R12
7 3 (0.24%) Oracle ERP
7 3 (0.24%) Oracle Subledger Accounting
7 3 (0.24%) SAP CO
7 3 (0.24%) SAP FI
7 3 (0.24%) SAP FI/CO
7 3 (0.24%) SAP S/4HANA
7 3 (0.24%) Unica
8 2 (0.16%) Adobe Campaign
8 2 (0.16%) Oracle Procure-to-Pay
8 2 (0.16%) SAP MM
Cloud Services
1 207 (16.51%) Office 365
2 118 (9.41%) Azure
3 57 (4.55%) AWS
4 23 (1.83%) SaaS
5 20 (1.59%) Azure Active Directory
6 19 (1.52%) PaaS
7 18 (1.44%) GCP
8 16 (1.28%) SuccessFactors
8 16 (1.28%) Trello
9 14 (1.12%) OneDrive
10 11 (0.88%) IaaS
11 8 (0.64%) Dynamics 365
12 7 (0.56%) Power Platform
13 6 (0.48%) Amazon ElastiCache
13 6 (0.48%) Amazon S3
13 6 (0.48%) AWS Elastic Beanstalk
13 6 (0.48%) AWS Lambda
13 6 (0.48%) CloudFront
13 6 (0.48%) Serverless
14 5 (0.40%) Amazon Kinesis
Communications & Networking
1 91 (7.26%) WAN
2 89 (7.10%) DNS
3 79 (6.30%) LAN
4 77 (6.14%) Firewall
5 76 (6.06%) VPN
6 75 (5.98%) DHCP
7 63 (5.02%) TCP/IP
8 58 (4.63%) Skype
9 48 (3.83%) Internet
10 45 (3.59%) Wireless
11 42 (3.35%) Remote Desktop
12 39 (3.11%) SAN
13 29 (2.31%) VoIP
14 21 (1.67%) 4G
15 20 (1.59%) MPLS
15 20 (1.59%) Radio Access Network
16 19 (1.52%) Network Security
16 19 (1.52%) VLAN
17 18 (1.44%) BGP
17 18 (1.44%) Wi-Fi
Database & Business Intelligence
1 76 (6.06%) SQL Server
2 22 (1.75%) SQL Server Integration Services
3 20 (1.59%) SQL Server Analysis Services
4 19 (1.52%) SQL Server Reporting Services
5 17 (1.36%) Oracle Database
6 16 (1.28%) Data Warehouse
7 11 (0.88%) MySQL
7 11 (0.88%) Relational Database
8 9 (0.72%) Oracle Database 10g
9 7 (0.56%) MongoDB
9 7 (0.56%) Oracle Reports
9 7 (0.56%) SAP BW
9 7 (0.56%) SQL Server 2005
10 6 (0.48%) Amazon RDS
10 6 (0.48%) BusinessObjects Business Intelligence
10 6 (0.48%) BusinessObjects Web Intelligence
10 6 (0.48%) Microsoft Analysis Services
10 6 (0.48%) SAP HANA
10 6 (0.48%) SQL Server 2008
10 6 (0.48%) SQL Server 2012
Development Applications
1 25 (1.99%) JIRA
2 13 (1.04%) Git (software)
2 13 (1.04%) MSI
3 7 (0.56%) InstallShield
3 7 (0.56%) VSS/SourceSafe
4 6 (0.48%) Vagrant
5 5 (0.40%) ProC
5 5 (0.40%) Visual Studio
6 4 (0.32%) Jenkins
6 4 (0.32%) MSBuild
6 4 (0.32%) PowerBuilder
6 4 (0.32%) Subversion
6 4 (0.32%) TeamCity
7 2 (0.16%) Cucumber
7 2 (0.16%) SQL Server Management Studio (SSMS)
7 2 (0.16%) WinDbg
8 1 (0.080%) CircleCI
8 1 (0.080%) GitLab
8 1 (0.080%) Hudson
8 1 (0.080%) Team Foundation Server
General
1 156 (12.44%) Finance
2 102 (8.13%) Telecoms
3 74 (5.90%) Public Sector
4 34 (2.71%) Banking
5 28 (2.23%) Legal
6 23 (1.83%) Retail
7 17 (1.36%) Marketing
8 16 (1.28%) Back Office
8 16 (1.28%) Manufacturing
9 9 (0.72%) Local Government
9 9 (0.72%) Pharmaceutical
10 6 (0.48%) Automotive
10 6 (0.48%) German Language
10 6 (0.48%) Publishing
11 5 (0.40%) Advertising
11 5 (0.40%) Law
12 3 (0.24%) Billing
12 3 (0.24%) Electronics
12 3 (0.24%) Front Office
12 3 (0.24%) General Ledger
Job Titles
1 282 (22.49%) Analyst
2 149 (11.88%) Support Engineer
3 131 (10.45%) Service Analyst
4 109 (8.69%) Service Desk Analyst
5 101 (8.05%) Support Analyst
6 80 (6.38%) 2nd Line Support
7 77 (6.14%) Service Manager
8 74 (5.90%) Desktop Support
9 73 (5.82%) IT Support
10 71 (5.66%) Network Engineer
11 63 (5.02%) 1st Line Support
12 61 (4.86%) IT Engineer
13 58 (4.63%) Infrastructure Engineer
14 57 (4.55%) Desktop Engineer
15 51 (4.07%) IT Analyst
16 48 (3.83%) Service Desk Support
17 46 (3.67%) 2nd Line Engineer
18 45 (3.59%) Field Engineer
19 42 (3.35%) Consultant
20 41 (3.27%) Applications Support
Libraries, Frameworks & Software Standards
1 30 (2.39%) Web Services
2 16 (1.28%) .NET
3 13 (1.04%) XML
4 12 (0.96%) Middleware
5 11 (0.88%) HTML
5 11 (0.88%) SOAP
6 10 (0.80%) CSS
7 9 (0.72%) 802.1X
7 9 (0.72%) LDAP
7 9 (0.72%) SAML
8 8 (0.64%) REST
9 6 (0.48%) AngularJS
9 6 (0.48%) Ruby on Rails
10 5 (0.40%) JSON
10 5 (0.40%) Oracle Fusion
11 4 (0.32%) React
12 3 (0.24%) .NET Framework
12 3 (0.24%) ASP.NET
12 3 (0.24%) Node.js
13 2 (0.16%) COM
Miscellaneous
1 110 (8.77%) Analytical Skills
2 85 (6.78%) Self-Motivation
3 61 (4.86%) Management Information System
4 55 (4.39%) Data Centre
5 31 (2.47%) Driving Licence
6 25 (1.99%) Replication
7 24 (1.91%) NHS
8 23 (1.83%) Blackberry
9 18 (1.44%) Enterprise Software
10 17 (1.36%) Clustering
11 14 (1.12%) User Experience
12 11 (0.88%) iPhone
13 10 (0.80%) CMDB
13 10 (0.80%) EMC VNX
13 10 (0.80%) Video Conferencing
13 10 (0.80%) Virtual Team
14 9 (0.72%) Celerra
14 9 (0.72%) CLARiiON
14 9 (0.72%) Robotics
15 8 (0.64%) Handset
Operating Systems
1 505 (40.27%) Windows
2 222 (17.70%) Windows 10
3 202 (16.11%) Windows 7
4 147 (11.72%) Windows Server
5 83 (6.62%) Windows Server 2012
6 82 (6.54%) Windows Server 2008
7 64 (5.10%) Apple iOS
8 61 (4.86%) Linux
9 47 (3.75%) Unix
10 30 (2.39%) Android
10 30 (2.39%) Windows Server 2003
11 24 (1.91%) Mac OS
12 20 (1.59%) Windows XP
13 18 (1.44%) Windows 8
14 15 (1.20%) Mac OS X
15 13 (1.04%) Solaris
16 9 (0.72%) AIX
17 6 (0.48%) Red Hat Enterprise Linux
18 5 (0.40%) OpenVMS
19 4 (0.32%) Windows Mobile
Processes & Methodologies
1 428 (34.13%) ITIL
2 212 (16.91%) Service Management
3 202 (16.11%) Service Delivery
4 198 (15.79%) Incident Management
5 171 (13.64%) Problem-Solving
6 125 (9.97%) ITSM
7 120 (9.57%) Problem Management
8 115 (9.17%) Change Management
9 92 (7.34%) Root Cause Analysis
10 86 (6.86%) Agile Software Development
11 73 (5.82%) Break/Fix
12 72 (5.74%) Infrastructure Engineering
13 64 (5.10%) Project Management
14 59 (4.70%) ITIL V3
15 58 (4.63%) Process Improvement
16 57 (4.55%) Time Management
17 54 (4.31%) Stakeholder Management
18 53 (4.23%) DevOps
19 47 (3.75%) Continuous Improvement
19 47 (3.75%) Project Delivery
Programming Languages
1 103 (8.21%) SQL
2 84 (6.70%) PowerShell
3 29 (2.31%) Java
4 20 (1.59%) JavaScript
5 18 (1.44%) Python
6 16 (1.28%) C
7 13 (1.04%) Bash Shell
7 13 (1.04%) PHP
7 13 (1.04%) Shell Script
8 11 (0.88%) PL/SQL
8 11 (0.88%) T-SQL
9 10 (0.80%) Ruby
10 9 (0.72%) ABAP
11 8 (0.64%) VBA
11 8 (0.64%) VBScript
12 7 (0.56%) C#
13 6 (0.48%) C++
13 6 (0.48%) Perl
14 5 (0.40%) Fortran
14 5 (0.40%) Go
Qualifications
1 167 (13.32%) Security Cleared
2 121 (9.65%) SC Cleared
3 87 (6.94%) Degree
4 75 (5.98%) Cisco Certification
5 71 (5.66%) Microsoft Certification
6 64 (5.10%) ITIL Certification
7 55 (4.39%) CCNA
8 44 (3.51%) MCSE
9 31 (2.47%) CCNP
10 30 (2.39%) DV Cleared
11 24 (1.91%) MCP
12 21 (1.67%) DBS Check
13 12 (0.96%) ITIL Foundation Certificate
14 11 (0.88%) A+ Certification
14 11 (0.88%) MCSA
15 10 (0.80%) BC Cleared
15 10 (0.80%) BPSS Clearance
15 10 (0.80%) CISSP
16 9 (0.72%) VMware Certified Professional (VCP)
17 7 (0.56%) PMI Certification
Quality Assurance & Compliance
1 38 (3.03%) QA
2 16 (1.28%) PMO
3 15 (1.20%) ISO/IEC 27001
4 9 (0.72%) GDPR
4 9 (0.72%) Sarbanes-Oxley
5 7 (0.56%) Data Quality
5 7 (0.56%) ISO/IEC 20000
6 6 (0.48%) PCI DSS
7 5 (0.40%) COBIT
7 5 (0.40%) HMG Security Policy Framework
8 4 (0.32%) ISO 9001
9 3 (0.24%) Cyber Essentials
9 3 (0.24%) Cyber Essentials PLUS
9 3 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.24%) NIST
10 2 (0.16%) GxP
10 2 (0.16%) HIPAA
10 2 (0.16%) IFRS
10 2 (0.16%) Solvency II
11 1 (0.080%) BS7799
System Software
1 328 (26.16%) Active Directory
2 66 (5.26%) VMware Infrastructure
3 49 (3.91%) Hyper-V
4 32 (2.55%) XenApp
5 17 (1.36%) VMware ESXi
6 15 (1.20%) Docker
7 14 (1.12%) Microsoft App-V
7 14 (1.12%) Virtual Machines
7 14 (1.12%) vSphere
8 11 (0.88%) Virtual Servers
9 10 (0.80%) XenDesktop
10 9 (0.72%) EMC RecoverPoint
11 7 (0.56%) Citrix Hypervisor
11 7 (0.56%) Firmware
11 7 (0.56%) Virtual Desktop
11 7 (0.56%) VMware NSX
12 6 (0.48%) DFS Replication
12 6 (0.48%) ISA Server
13 4 (0.32%) Citrix Presentation Server
14 3 (0.24%) Terminal Server
Systems Management
1 128 (10.21%) SCCM
2 24 (1.91%) Single Sign-On
3 17 (1.36%) Microsoft Intune
4 16 (1.28%) SCOM
5 13 (1.04%) AirWatch
5 13 (1.04%) NetBackup
6 12 (0.96%) Norton AntiVirus
7 10 (0.80%) Opscode Chef
8 9 (0.72%) Oracle RMAN
8 9 (0.72%) Puppet
8 9 (0.72%) WSUS
9 8 (0.64%) Kubernetes
9 8 (0.64%) vRealize
10 7 (0.56%) Microsoft Clustering
11 6 (0.48%) Ansible
11 6 (0.48%) Cisco CUCM
11 6 (0.48%) Symantec Endpoint Protection
11 6 (0.48%) vCenter Server
12 5 (0.40%) McAfee ePO
12 5 (0.40%) ServiceCenter
Vendors
1 364 (29.03%) Microsoft
2 126 (10.05%) VMware
3 116 (9.25%) Cisco
4 71 (5.66%) Citrix
5 70 (5.58%) ServiceNow
6 64 (5.10%) Oracle
7 48 (3.83%) HP
8 47 (3.75%) SAP
9 44 (3.51%) Remedy
10 31 (2.47%) Dell
11 29 (2.31%) Apple
12 28 (2.23%) McAfee
13 22 (1.75%) CheckPoint
13 22 (1.75%) F5
13 22 (1.75%) Huawei
13 22 (1.75%) IBM
14 21 (1.67%) Ivanti
14 21 (1.67%) Samsung
15 20 (1.59%) Palo Alto
16 19 (1.52%) Symantec