Period
to 15 July 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 15 July 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
15 Jul 2020
Same period 2019 Same period 2018
Rank 177 205 194
Rank change year-on-year +28 -11 0
Contract jobs citing SLA 547 1,164 1,348
As % of all contract jobs advertised in England 1.55% 1.37% 1.42%
As % of the Quality Assurance & Compliance category 15.05% 13.33% 12.24%
Number of daily rates quoted 290 667 686
Median daily rate £385 £305 £325
Median daily rate % change year-on-year +26.15% -6.15% -
10th Percentile £125 £114 £120
90th Percentile £589 £533 £538
UK median daily rate £380 £325 £325
% change year-on-year +16.92% - +1.56%
Number of hourly rates quoted 51 128 154
Median hourly rate £17.00 £15.00 £15.00
Median hourly rate % change year-on-year +13.33% - +3.45%
10th Percentile £9.52 £10.54 £10.47
90th Percentile £36.00 £22.70 £35.00
UK median hourly rate £17.00 £15.00 £15.00
% change year-on-year +13.33% - +1.01%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 3,634 8,730 11,016
As % of all contract IT jobs advertised in England 10.27% 10.29% 11.64%
Number of daily rates quoted 2,169 5,470 7,049
Median daily rate £468 £450 £450
Median daily rate % change year-on-year +4.00% - -
10th Percentile £263 £250 £263
90th Percentile £645 £650 £638
UK median daily rate £450 £450 £450
Number of hourly rates quoted 165 360 353
Median hourly rate £24.00 £22.50 £23.50
Median hourly rate % change year-on-year +6.67% -4.26% +23.68%
10th Percentile £12.75 £10.80 £11.62
90th Percentile £53.75 £53.75 £53.75
Median hourly rate £22.91 £22.63 £22.50
% change year-on-year +1.26% +0.56% +12.50%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 15 July 2020.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 15 July 2020.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 15 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +39 182 £475 +25.00% 23
South East +39 126 £398 +32.50% 33
North of England +59 110 £345 +72.50% 26
North West +74 81 £348 +74.00% 13
Midlands +38 58 £330 +1.54% 13
South West +36 37 £335 +27.62% 15
West Midlands +46 35 £493 +40.71% 12
East of England +13 31 £335 +148.15% 18
Yorkshire +24 27 £338 +29.81% 10
East Midlands +35 23 £87 -73.35% 1
North East +25 2 £275 +61.76% 3
South Coast - 1 - -
SLA
UK

For the 6 months to 15 July 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 173 (31.63%) ITIL
2 165 (30.16%) Windows
3 127 (23.22%) Microsoft
4 111 (20.29%) Active Directory
5 96 (17.55%) Finance
6 89 (16.27%) Problem-Solving
7 77 (14.08%) Security Cleared
8 73 (13.35%) Service Management
9 72 (13.16%) Oracle
10 70 (12.80%) Microsoft Office
11 63 (11.52%) Office 365
12 60 (10.97%) Service Delivery
13 59 (10.79%) SC Cleared
13 59 (10.79%) Windows Server
14 57 (10.42%) Incident Management
15 54 (9.87%) Analytical Skills
16 53 (9.69%) Cisco
17 51 (9.32%) VMware
17 51 (9.32%) Agile Software Development
17 51 (9.32%) Windows 10
18 50 (9.14%) Change Management
19 48 (8.78%) Linux
20 47 (8.59%) SQL
20 47 (8.59%) Azure
21 45 (8.23%) PowerShell
22 44 (8.04%) Telecoms
23 43 (7.86%) Self-Motivation
24 42 (7.68%) Problem Management
25 40 (7.31%) Banking
25 40 (7.31%) Public Sector

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (6.03%) Confluence
2 28 (5.12%) SharePoint
3 25 (4.57%) Oracle SOA Suite
3 25 (4.57%) WebLogic
4 20 (3.66%) Skype for Business
5 18 (3.29%) IIS
6 14 (2.56%) MS Exchange
6 14 (2.56%) Red Hat Fuse
7 9 (1.65%) Apache
7 9 (1.65%) CMS
8 8 (1.46%) Tomcat
9 7 (1.28%) SharePoint 2010
10 6 (1.10%) SharePoint 2013
11 5 (0.91%) Apache Solr
12 4 (0.73%) Exchange Server 2013
13 3 (0.55%) Exchange Server 2007
13 3 (0.55%) Exchange Server 2010
13 3 (0.55%) Oracle Application Server
13 3 (0.55%) Oracle Workflow
14 2 (0.37%) Appian
Applications
1 70 (12.80%) Microsoft Office
2 22 (4.02%) Microsoft Excel
3 8 (1.46%) Microsoft PowerPoint
4 5 (0.91%) Microsoft Project
5 4 (0.73%) MS Visio
6 2 (0.37%) Spreadsheet
7 1 (0.18%) Acrobat
7 1 (0.18%) LibreOffice
Business Applications
1 17 (3.11%) Oracle Applications
2 11 (2.01%) SAP HCM
3 7 (1.28%) Endur
4 3 (0.55%) assyst
4 3 (0.55%) Oracle Procure-to-Pay
5 2 (0.37%) Oracle BPM
5 2 (0.37%) Salesforce.com CRM
6 1 (0.18%) Dynamics AX
6 1 (0.18%) Dynamics CRM
6 1 (0.18%) Elite 3E
6 1 (0.18%) Lorenzo
6 1 (0.18%) Oracle Assets
6 1 (0.18%) Oracle E-Business Tax
6 1 (0.18%) Oracle Internet Expenses
6 1 (0.18%) Oracle iSupplier
6 1 (0.18%) Oracle Payables
6 1 (0.18%) Oracle Receivables
6 1 (0.18%) Oracle Subledger Accounting
6 1 (0.18%) SAP S/4HANA
6 1 (0.18%) SAP Travel Management
Cloud Services
1 63 (11.52%) Office 365
2 47 (8.59%) Azure
3 14 (2.56%) AWS
4 13 (2.38%) SaaS
5 11 (2.01%) SuccessFactors
5 11 (2.01%) Trello
6 7 (1.28%) Azure Active Directory
6 7 (1.28%) GCP
7 5 (0.91%) OneDrive
7 5 (0.91%) Power Platform
8 4 (0.73%) Cloud Computing
8 4 (0.73%) PaaS
9 3 (0.55%) IaaS
9 3 (0.55%) Veeva
10 2 (0.37%) AWS Elastic Beanstalk
10 2 (0.37%) AWS Lambda
10 2 (0.37%) Dynamics 365
10 2 (0.37%) Mimecast
10 2 (0.37%) Oracle CX
10 2 (0.37%) Virtual Private Cloud
Communications & Networking
1 34 (6.22%) DNS
2 29 (5.30%) Skype
3 28 (5.12%) Firewall
4 19 (3.47%) VoIP
5 17 (3.11%) DHCP
5 17 (3.11%) Internet
5 17 (3.11%) SAN
5 17 (3.11%) WAN
6 15 (2.74%) LAN
7 13 (2.38%) VPN
8 12 (2.19%) SSL
8 12 (2.19%) Unified Communications
9 10 (1.83%) TCP/IP
10 9 (1.65%) Kerberos
11 7 (1.28%) 3G
11 7 (1.28%) 4G
11 7 (1.28%) Network Security
11 7 (1.28%) Remote Desktop
12 6 (1.10%) 2G
12 6 (1.10%) Wi-Fi
Database & Business Intelligence
1 30 (5.48%) SQL Server
2 28 (5.12%) Oracle Database
3 22 (4.02%) Oracle Database 12c
4 17 (3.11%) Oracle ODI
5 14 (2.56%) Oracle BI EE
6 11 (2.01%) Oracle Reports
7 9 (1.65%) Oracle Database 11g
7 9 (1.65%) SQL Server 2016
8 6 (1.10%) Relational Database
9 5 (0.91%) Data Warehouse
9 5 (0.91%) Oracle Database 10g
9 5 (0.91%) QlikView
10 4 (0.73%) Power BI
11 3 (0.55%) Big Data
11 3 (0.55%) BusinessObjects
11 3 (0.55%) MySQL
11 3 (0.55%) Sybase ASE
12 2 (0.37%) Apache Hive
12 2 (0.37%) Hadoop
12 2 (0.37%) Oracle OWB
Development Applications
1 36 (6.58%) JIRA
2 10 (1.83%) Jenkins
3 3 (0.55%) Hudson
4 2 (0.37%) GitLab
4 2 (0.37%) PROIV
5 1 (0.18%) Git (software)
5 1 (0.18%) JMeter
5 1 (0.18%) SoapUI
5 1 (0.18%) VSS/SourceSafe
General
1 96 (17.55%) Finance
2 44 (8.04%) Telecoms
3 40 (7.31%) Banking
3 40 (7.31%) Public Sector
4 21 (3.84%) Legal
5 15 (2.74%) Back Office
6 11 (2.01%) Retail
7 7 (1.28%) Marketing
8 6 (1.10%) Law
9 4 (0.73%) German Language
9 4 (0.73%) Italian Language
9 4 (0.73%) Local Government
9 4 (0.73%) Manufacturing
10 3 (0.55%) Pharmaceutical
10 3 (0.55%) Swedish Language
11 2 (0.37%) Billing
11 2 (0.37%) French Language
11 2 (0.37%) Investment Banking
11 2 (0.37%) Multimedia
11 2 (0.37%) Publishing
Job Titles
1 145 (26.51%) Analyst
2 69 (12.61%) Service Analyst
2 69 (12.61%) Service Desk Analyst
3 38 (6.95%) Support Analyst
4 33 (6.03%) Support Engineer
5 32 (5.85%) Consultant
6 26 (4.75%) DBA
7 25 (4.57%) Service Manager
8 23 (4.20%) Oracle DBA
9 22 (4.02%) 2nd Line Engineer
9 22 (4.02%) 2nd Line Support
9 22 (4.02%) Desktop Support
9 22 (4.02%) IT Support
10 21 (3.84%) Administrator
11 20 (3.66%) 1st Line Support
12 18 (3.29%) Infrastructure Engineer
12 18 (3.29%) Project Manager
13 17 (3.11%) Developer
13 17 (3.11%) IT Analyst
13 17 (3.11%) Oracle Applications DBA
Libraries, Frameworks & Software Standards
1 10 (1.83%) .NET
2 9 (1.65%) Web Services
3 8 (1.46%) Middleware
4 6 (1.10%) LDAP
4 6 (1.10%) SAP Fiori
4 6 (1.10%) SAPUI5
4 6 (1.10%) XML
5 5 (0.91%) RabbitMQ
6 4 (0.73%) Oracle Fusion
6 4 (0.73%) SAML
7 2 (0.37%) .NET Framework
7 2 (0.37%) ADSI
7 2 (0.37%) ASP.NET
7 2 (0.37%) CSS
7 2 (0.37%) HTML
7 2 (0.37%) J2EE
7 2 (0.37%) Java EE
7 2 (0.37%) Node.js
7 2 (0.37%) OSGi
7 2 (0.37%) Struts
Miscellaneous
1 54 (9.87%) Analytical Skills
2 43 (7.86%) Self-Motivation
3 31 (5.67%) Management Information System
4 28 (5.12%) Data Centre
5 13 (2.38%) NHS
6 10 (1.83%) Clustering
6 10 (1.83%) Fat Client
6 10 (1.83%) Thin Client
7 9 (1.65%) User Experience
8 8 (1.46%) Enterprise Software
8 8 (1.46%) Wiki
9 7 (1.28%) Blackberry
9 7 (1.28%) Video Conferencing
10 6 (1.10%) Replication
11 5 (0.91%) Handset
12 3 (0.55%) AS400
12 3 (0.55%) BYOD
12 3 (0.55%) CMDB
12 3 (0.55%) Mainframe
13 2 (0.37%) Data Structures
Operating Systems
1 165 (30.16%) Windows
2 59 (10.79%) Windows Server
3 51 (9.32%) Windows 10
4 48 (8.78%) Linux
5 38 (6.95%) Windows 7
6 33 (6.03%) Windows Server 2012
7 30 (5.48%) Unix
7 30 (5.48%) Windows Server 2016
8 25 (4.57%) Windows Server 2008
9 19 (3.47%) Solaris
10 14 (2.56%) Oracle Linux
11 13 (2.38%) Windows Server 2003
12 12 (2.19%) Apple iOS
13 10 (1.83%) Windows Server 2019
14 9 (1.65%) Red Hat Enterprise Linux
15 8 (1.46%) Android
16 7 (1.28%) Mac OS
16 7 (1.28%) Windows 8
17 6 (1.10%) Windows Vista
18 4 (0.73%) SUSE
Processes & Methodologies
1 173 (31.63%) ITIL
2 89 (16.27%) Problem-Solving
3 73 (13.35%) Service Management
4 60 (10.97%) Service Delivery
5 57 (10.42%) Incident Management
6 51 (9.32%) Agile Software Development
7 50 (9.14%) Change Management
8 42 (7.68%) Problem Management
9 35 (6.40%) Migration
10 31 (5.67%) Process Improvement
11 30 (5.48%) Root Cause Analysis
12 28 (5.12%) Disaster Recovery
13 27 (4.94%) Continuous Improvement
13 27 (4.94%) Release Management
13 27 (4.94%) Time Management
14 26 (4.75%) Workflow
15 25 (4.57%) SOA
15 25 (4.57%) Stakeholder Management
16 23 (4.20%) DevOps
16 23 (4.20%) Project Delivery
Programming Languages
1 47 (8.59%) SQL
2 45 (8.23%) PowerShell
3 17 (3.11%) Java
4 13 (2.38%) Perl
4 13 (2.38%) Shell Script
5 11 (2.01%) C
6 7 (1.28%) JavaScript
6 7 (1.28%) VBScript
7 6 (1.10%) Python
7 6 (1.10%) VB
8 5 (0.91%) PHP
9 3 (0.55%) COBOL
9 3 (0.55%) VBA
10 2 (0.37%) C#
10 2 (0.37%) PL/SQL
10 2 (0.37%) Ruby
11 1 (0.18%) ABAP
11 1 (0.18%) Bash Shell
11 1 (0.18%) Go
11 1 (0.18%) Java 8
Qualifications
1 77 (14.08%) Security Cleared
2 59 (10.79%) SC Cleared
3 37 (6.76%) Degree
4 27 (4.94%) Microsoft Certification
5 19 (3.47%) ITIL Certification
6 18 (3.29%) MCSE
7 16 (2.93%) Cisco Certification
7 16 (2.93%) DV Cleared
8 13 (2.38%) CCNA
9 11 (2.01%) BPSS Clearance
9 11 (2.01%) MCSA
10 9 (1.65%) CCNP
11 8 (1.46%) ITIL Foundation Certificate
12 6 (1.10%) Computer Science Degree
12 6 (1.10%) VMware Certified Professional (VCP)
13 5 (0.91%) MCP
14 3 (0.55%) BC Cleared
14 3 (0.55%) CCSA
14 3 (0.55%) CISA
14 3 (0.55%) CISSP
Quality Assurance & Compliance
1 17 (3.11%) QA
2 10 (1.83%) GDPR
3 9 (1.65%) ISO/IEC 27001
4 8 (1.46%) Cyber Essentials
4 8 (1.46%) PCI DSS
5 7 (1.28%) HIPAA
6 6 (1.10%) Data Quality
7 3 (0.55%) PMO
8 2 (0.37%) GxP
8 2 (0.37%) Sarbanes-Oxley
9 1 (0.18%) COBIT
9 1 (0.18%) Cyber Essentials PLUS
9 1 (0.18%) Dodd-Frank
9 1 (0.18%) IFRS
9 1 (0.18%) MiFID
9 1 (0.18%) NIST
System Software
1 111 (20.29%) Active Directory
2 39 (7.13%) VMware Infrastructure
3 24 (4.39%) Oracle RAC
4 23 (4.20%) Hyper-V
5 15 (2.74%) Docker
6 13 (2.38%) Virtual Machines
7 9 (1.65%) vSphere
8 7 (1.28%) XenDesktop
9 6 (1.10%) Squid
10 5 (0.91%) vCloud
11 4 (0.73%) BitLocker
11 4 (0.73%) Virtual Desktop
12 3 (0.55%) Firmware
12 3 (0.55%) UAG
12 3 (0.55%) VMware ESXi
12 3 (0.55%) XenApp
13 2 (0.37%) Apache ZooKeeper
13 2 (0.37%) DFS Replication
13 2 (0.37%) Terminal Services
13 2 (0.37%) Virtual Servers
Systems Management
1 30 (5.48%) SCCM
2 15 (2.74%) Puppet
3 13 (2.38%) Ansible
4 9 (1.65%) Microsoft Intune
4 9 (1.65%) SCOM
5 8 (1.46%) Kubernetes
5 8 (1.46%) Nagios
6 7 (1.28%) Opscode Chef
6 7 (1.28%) Oracle Enterprise Manager
6 7 (1.28%) Red Hat Satellite
7 6 (1.10%) Cacti
7 6 (1.10%) Opsview
7 6 (1.10%) Single Sign-On
8 5 (0.91%) Control-M
9 4 (0.73%) BladeLogic
9 4 (0.73%) OpenView Configuration Management
9 4 (0.73%) WSUS
10 3 (0.55%) Systems Management Server (SMS)
10 3 (0.55%) ZENworks
11 2 (0.37%) Oozie
Vendors
1 127 (23.22%) Microsoft
2 72 (13.16%) Oracle
3 53 (9.69%) Cisco
4 51 (9.32%) VMware
5 34 (6.22%) Citrix
6 26 (4.75%) Remedy
7 22 (4.02%) SAP
8 20 (3.66%) ServiceNow
9 18 (3.29%) CheckPoint
9 18 (3.29%) HP
10 16 (2.93%) Splunk
11 14 (2.56%) Dell
12 11 (2.01%) F5
13 10 (1.83%) IBM
13 10 (1.83%) Palo Alto
13 10 (1.83%) Red Hat
14 9 (1.65%) Salesforce.com
14 9 (1.65%) Sybase
15 7 (1.28%) CommVault
15 7 (1.28%) OpenLink