Period
to 24 February 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 24 February 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
24 Feb 2021
Same period 2020 Same period 2019
Rank 188 170 232
Rank change year-on-year -18 +62 -37
Contract jobs citing SLA 536 944 1,114
As % of all contract jobs advertised in England 1.41% 1.54% 1.25%
As % of the Quality Assurance & Compliance category 13.02% 15.39% 11.55%
Number of daily rates quoted 312 536 638
Median daily rate £334 £350 £300
Median daily rate % change year-on-year -4.64% +16.67% +9.09%
10th Percentile £114 £120 £112
90th Percentile £575 £540 £550
UK median daily rate £365 £336 £300
% change year-on-year +8.55% +12.08% +18.81%
Number of hourly rates quoted 98 90 136
Median hourly rate £13.00 £18.00 £15.00
Median hourly rate % change year-on-year -27.78% +20.00% -
10th Percentile £10.00 £12.41 £9.99
90th Percentile £21.83 £37.73 £27.00
UK median hourly rate £13.00 £18.70 £15.00
% change year-on-year -30.48% +24.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 4,116 6,135 9,642
As % of all contract IT jobs advertised in England 10.79% 10.00% 10.79%
Number of daily rates quoted 2,645 3,979 6,246
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - -
10th Percentile £263 £238 £256
90th Percentile £650 £638 £650
UK median daily rate £470 £450 £450
% change year-on-year +4.39% - +2.86%
Number of hourly rates quoted 224 253 319
Median hourly rate £21.00 £22.50 £20.60
Median hourly rate % change year-on-year -6.67% +9.22% +0.73%
10th Percentile £10.77 £12.50 £10.75
90th Percentile £52.85 £53.00 £48.75
Median hourly rate £21.00 £22.50 £20.25
% change year-on-year -6.67% +11.14% -1.48%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 24 February 2021.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 24 February 2021.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 24 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 155 £350 -6.67% 64
South East +36 143 £399 +64.63% 57
North of England -10 78 £202 -35.36% 53
Midlands +29 61 £225 -35.71% 33
East of England +26 56 £220 -37.14% 22
North West -17 47 £220 -37.14% 29
West Midlands +15 39 £425 -10.53% 22
Yorkshire +16 26 £177 +1.29% 19
South West +41 25 £333 -8.59% 22
East Midlands +18 22 £143 -10.94% 11
North East +27 5 £262 +4.80% 5
SLA
UK

For the 6 months to 24 February 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 175 (32.65%) Windows
2 149 (27.80%) ITIL
3 141 (26.31%) Active Directory
4 134 (25.00%) Microsoft
5 105 (19.59%) Finance
6 99 (18.47%) Microsoft 365
7 76 (14.18%) Service Management
8 74 (13.81%) Cisco
8 74 (13.81%) Security Cleared
9 72 (13.43%) Agile Software Development
9 72 (13.43%) Problem-Solving
10 66 (12.31%) Microsoft Office
11 65 (12.13%) Service Delivery
12 63 (11.75%) Telecoms
13 62 (11.57%) Azure
14 57 (10.63%) Windows 10
15 56 (10.45%) VMware
16 54 (10.07%) DevOps
17 51 (9.51%) Incident Management
18 48 (8.96%) Analytical Skills
19 47 (8.77%) VMware Infrastructure
19 47 (8.77%) Change Management
19 47 (8.77%) ITSM
20 46 (8.58%) Migration
21 43 (8.02%) Stakeholder Management
21 43 (8.02%) SharePoint
21 43 (8.02%) Windows Server
21 43 (8.02%) Public Sector
22 41 (7.65%) SC Cleared
23 37 (6.90%) Linux

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (8.02%) SharePoint
2 24 (4.48%) MS Exchange
3 11 (2.05%) Oracle SOA Suite
4 10 (1.87%) Red Hat Fuse
4 10 (1.87%) WebLogic
5 8 (1.49%) IIS
6 7 (1.31%) Skype for Business
7 6 (1.12%) Confluence
8 5 (0.93%) Blackberry Enterprise Server
8 5 (0.93%) SharePoint 2010
9 4 (0.75%) Exchange Server 2010
10 3 (0.56%) Apache
11 2 (0.37%) Exchange Server 2007
11 2 (0.37%) Exchange Server 2013
11 2 (0.37%) OpenStack
12 1 (0.19%) Apache ServiceMix
12 1 (0.19%) Apache Spark
12 1 (0.19%) Appian
12 1 (0.19%) Camunda
12 1 (0.19%) SharePoint 2013
Applications
1 66 (12.31%) Microsoft Office
2 28 (5.22%) Microsoft Excel
3 12 (2.24%) MS Visio
4 5 (0.93%) InfoPath
5 2 (0.37%) Microsoft Project
6 1 (0.19%) Microsoft PowerPoint
6 1 (0.19%) Spreadsheet
Business Applications
1 12 (2.24%) Remedy ITSM
2 10 (1.87%) Oracle Applications
3 6 (1.12%) Dynamics CRM
4 4 (0.75%) Cerner Millennium
5 3 (0.56%) SAP S/4HANA
6 2 (0.37%) NetSuite
6 2 (0.37%) Oracle Payables
6 2 (0.37%) Orchard Housing
6 2 (0.37%) SAP ERP
6 2 (0.37%) SAP SCM
7 1 (0.19%) Dynamics AX
7 1 (0.19%) Oracle AGIS
7 1 (0.19%) Oracle Assets
7 1 (0.19%) Oracle Cash Management
7 1 (0.19%) Oracle E-Business Tax
7 1 (0.19%) Oracle FAH
7 1 (0.19%) Oracle General Ledger
7 1 (0.19%) Oracle Procure-to-Pay
7 1 (0.19%) Oracle Receivables
7 1 (0.19%) Oracle Subledger Accounting
Cloud Services
1 99 (18.47%) Microsoft 365
2 62 (11.57%) Azure
3 21 (3.92%) AWS
4 17 (3.17%) Azure Active Directory
5 16 (2.99%) IaaS
6 14 (2.61%) OneDrive
7 13 (2.43%) Power Platform
8 9 (1.68%) PowerApps
9 7 (1.31%) GCP
10 6 (1.12%) Veeva
11 5 (0.93%) Power Automate
12 4 (0.75%) Logic Apps
12 4 (0.75%) Serverless
13 3 (0.56%) Azure Functions
13 3 (0.56%) OpenShift
13 3 (0.56%) Virtual Private Cloud
14 2 (0.37%) Azure ExpressRoute
14 2 (0.37%) Cloud Computing
14 2 (0.37%) Dynamics 365
14 2 (0.37%) SaaS
Communications & Networking
1 34 (6.34%) Firewall
2 31 (5.78%) DNS
3 25 (4.66%) DHCP
4 19 (3.54%) VPN
5 15 (2.80%) SAN
5 15 (2.80%) Skype
6 13 (2.43%) LAN
7 12 (2.24%) WAN
8 11 (2.05%) Cisco ASA
8 11 (2.05%) Cisco Nexus
8 11 (2.05%) Remote Desktop
9 10 (1.87%) VoIP
10 9 (1.68%) Internet
10 9 (1.68%) TCP/IP
11 8 (1.49%) Network Security
11 8 (1.49%) Radio Access Network
11 8 (1.49%) VSAN
12 7 (1.31%) 3G
12 7 (1.31%) Wi-Fi
13 6 (1.12%) 802.11
Database & Business Intelligence
1 12 (2.24%) Oracle Database 12c
2 10 (1.87%) Oracle BI EE
2 10 (1.87%) Oracle Database
2 10 (1.87%) Oracle ODI
3 9 (1.68%) SQL Server
4 7 (1.31%) Power BI
5 6 (1.12%) SAP HANA
6 5 (0.93%) SAP BW
7 4 (0.75%) Azure SQL Database
7 4 (0.75%) Electronic Patient Records
8 3 (0.56%) Amazon RDS
8 3 (0.56%) Big Data
8 3 (0.56%) Hadoop
8 3 (0.56%) Oracle Exadata
8 3 (0.56%) Oracle Reports
9 2 (0.37%) Apache Cassandra
9 2 (0.37%) BusinessObjects
9 2 (0.37%) Data Warehouse
9 2 (0.37%) Oracle Database 11g
9 2 (0.37%) Tableau
Development Applications
1 23 (4.29%) JIRA
2 9 (1.68%) JMeter
3 8 (1.49%) LoadRunner
3 8 (1.49%) NeoLoad
3 8 (1.49%) SilkPerformer
3 8 (1.49%) WebLOAD
4 7 (1.31%) Sonatype Nexus
5 4 (0.75%) Git (software)
5 4 (0.75%) Jenkins
6 1 (0.19%) GitLab
6 1 (0.19%) Mockito
6 1 (0.19%) SoapUI
6 1 (0.19%) Subversion
General
1 105 (19.59%) Finance
2 63 (11.75%) Telecoms
3 43 (8.02%) Public Sector
4 20 (3.73%) Banking
5 15 (2.80%) Manufacturing
5 15 (2.80%) Marketing
6 13 (2.43%) Electronics
6 13 (2.43%) Retail
7 7 (1.31%) Legal
8 4 (0.75%) Billing
9 2 (0.37%) Automotive
9 2 (0.37%) Back Office
9 2 (0.37%) Danish Language
9 2 (0.37%) Digital Economy
9 2 (0.37%) Financial Institution
9 2 (0.37%) Front Office
9 2 (0.37%) Housing Association
9 2 (0.37%) Law
9 2 (0.37%) Local Government
10 1 (0.19%) Pharmaceutical
Job Titles
1 105 (19.59%) Analyst
2 55 (10.26%) Service Analyst
3 49 (9.14%) Service Desk Analyst
4 34 (6.34%) Support Engineer
5 33 (6.16%) 1st Line Support
6 29 (5.41%) Administrator
6 29 (5.41%) Service Manager
7 26 (4.85%) Consultant
7 26 (4.85%) IT Support
8 25 (4.66%) Service Desk Support
9 23 (4.29%) IT Analyst
9 23 (4.29%) Network Engineer
10 18 (3.36%) Cloud Engineer
10 18 (3.36%) Infrastructure Engineer
11 17 (3.17%) Service Desk Support Analyst
12 16 (2.99%) Support Analyst
13 15 (2.80%) 2nd Line Support
14 14 (2.61%) 1st Line Service Desk Analyst
14 14 (2.61%) DBA
14 14 (2.61%) VMware Engineer
Libraries, Frameworks & Software Standards
1 8 (1.49%) .NET
1 8 (1.49%) Oracle GoldenGate
2 6 (1.12%) 802.1X
3 5 (0.93%) Node.js
3 5 (0.93%) SAP ALE
3 5 (0.93%) SAP XI
3 5 (0.93%) XML
4 4 (0.75%) Middleware
4 4 (0.75%) Visualforce
5 3 (0.56%) JSON
5 3 (0.56%) SAML
6 2 (0.37%) AngularJS
6 2 (0.37%) Express
6 2 (0.37%) Kafka
6 2 (0.37%) LDAP
6 2 (0.37%) React
6 2 (0.37%) SOAP
6 2 (0.37%) Spring
6 2 (0.37%) TensorFlow
6 2 (0.37%) Web Services
Miscellaneous
1 48 (8.96%) Analytical Skills
2 31 (5.78%) NHS
3 26 (4.85%) Data Centre
4 23 (4.29%) Self-Motivation
5 22 (4.10%) Management Information System
6 11 (2.05%) Video Conferencing
7 10 (1.87%) User Experience
8 9 (1.68%) CMDB
9 8 (1.49%) Cyberthreat
9 8 (1.49%) Replication
9 8 (1.49%) Smart Meter
10 6 (1.12%) Fat Client
10 6 (1.12%) Thin Client
11 5 (0.93%) Blackberry
11 5 (0.93%) Digital Signage
11 5 (0.93%) Mobile App
12 4 (0.75%) Cloud Native
12 4 (0.75%) Enterprise Software
12 4 (0.75%) Private Cloud
12 4 (0.75%) Social Media
Operating Systems
1 175 (32.65%) Windows
2 57 (10.63%) Windows 10
3 43 (8.02%) Windows Server
4 37 (6.90%) Linux
5 22 (4.10%) Windows 7
6 16 (2.99%) Windows Server 2012
7 15 (2.80%) Unix
8 14 (2.61%) Apple iOS
9 12 (2.24%) Mac OS
10 10 (1.87%) Ubuntu
10 10 (1.87%) Windows Server 2016
11 7 (1.31%) Windows Server 2019
12 6 (1.12%) Windows Server 2003
13 5 (0.93%) AIX
13 5 (0.93%) Android
13 5 (0.93%) Oracle Linux
13 5 (0.93%) Red Hat Enterprise Linux
13 5 (0.93%) Windows Server 2008
14 4 (0.75%) CentOS
15 3 (0.56%) Solaris
Processes & Methodologies
1 149 (27.80%) ITIL
2 76 (14.18%) Service Management
3 72 (13.43%) Agile Software Development
3 72 (13.43%) Problem-Solving
4 65 (12.13%) Service Delivery
5 54 (10.07%) DevOps
6 51 (9.51%) Incident Management
7 47 (8.77%) Change Management
7 47 (8.77%) ITSM
8 46 (8.58%) Migration
9 43 (8.02%) Stakeholder Management
10 33 (6.16%) Problem Management
11 32 (5.97%) Cybersecurity
12 29 (5.41%) Project Delivery
13 26 (4.85%) Disaster Recovery
14 25 (4.66%) Business Intelligence
14 25 (4.66%) CRM
15 24 (4.48%) Scrum
16 23 (4.29%) Infrastructure Engineering
16 23 (4.29%) Release Management
Programming Languages
1 37 (6.90%) SQL
2 24 (4.48%) PowerShell
3 21 (3.92%) Java
4 17 (3.17%) Python
5 16 (2.99%) C
6 15 (2.80%) VB
7 9 (1.68%) C#
8 4 (0.75%) Apex Code
8 4 (0.75%) JavaScript
9 3 (0.56%) Perl
9 3 (0.56%) PHP
9 3 (0.56%) PL/SQL
10 2 (0.37%) Bash Shell
10 2 (0.37%) Ruby
10 2 (0.37%) Shell Script
10 2 (0.37%) T-SQL
10 2 (0.37%) VBScript
11 1 (0.19%) AWK
11 1 (0.19%) Groovy
11 1 (0.19%) VB.NET
Qualifications
1 74 (13.81%) Security Cleared
2 41 (7.65%) SC Cleared
3 30 (5.60%) Degree
4 26 (4.85%) Microsoft Certification
5 21 (3.92%) Cisco Certification
6 17 (3.17%) ITIL Certification
7 15 (2.80%) DV Cleared
7 15 (2.80%) MCSE
8 13 (2.43%) CCNA
8 13 (2.43%) ITIL Foundation Certificate
9 11 (2.05%) CCNP
9 11 (2.05%) DBS Check
10 9 (1.68%) ISEB
10 9 (1.68%) ISTQB
11 8 (1.49%) ISTQB Foundation Certification
12 7 (1.31%) MCP
13 6 (1.12%) CCA
13 6 (1.12%) MCITP
14 4 (0.75%) CCNP Voice
15 3 (0.56%) Computer Science Degree
Quality Assurance & Compliance
1 17 (3.17%) QA
2 15 (2.80%) ISO/IEC 27001
3 10 (1.87%) ISO/IEC 20000
4 9 (1.68%) GDPR
5 8 (1.49%) Data Quality
6 5 (0.93%) ISO 9001
7 4 (0.75%) Cyber Essentials
7 4 (0.75%) HL7
8 2 (0.37%) PCI DSS
9 1 (0.19%) BS25999
9 1 (0.19%) COBIT
9 1 (0.19%) COSHH
9 1 (0.19%) Disclosure Scotland
9 1 (0.19%) NIST
9 1 (0.19%) PMO
9 1 (0.19%) Sarbanes-Oxley
System Software
1 141 (26.31%) Active Directory
2 47 (8.77%) VMware Infrastructure
3 19 (3.54%) Docker
4 15 (2.80%) VMware NSX
5 14 (2.61%) Oracle RAC
6 11 (2.05%) VMware ESXi
7 10 (1.87%) Firmware
8 7 (1.31%) Hyper-V
8 7 (1.31%) Terminal Services
9 6 (1.12%) Terminal Server
9 6 (1.12%) Virtual Machines
9 6 (1.12%) vSphere
10 3 (0.56%) Veritas Cluster Server
10 3 (0.56%) XenApp
10 3 (0.56%) XenDesktop
11 2 (0.37%) BitLocker
11 2 (0.37%) Virtual Servers
12 1 (0.19%) Gluster
12 1 (0.19%) GlusterFS
12 1 (0.19%) Virtual Desktop
Systems Management
1 21 (3.92%) Microsoft Intune
2 18 (3.36%) SCCM
3 17 (3.17%) Kubernetes
3 17 (3.17%) vRealize
4 13 (2.43%) Ansible
5 10 (1.87%) SCOM
5 10 (1.87%) vCenter Server
6 8 (1.49%) AirWatch
6 8 (1.49%) HP ALM
7 7 (1.31%) NetBackup
8 6 (1.12%) Terraform
9 5 (0.93%) Cisco CUCM
10 4 (0.75%) Cisco UCCE
10 4 (0.75%) McAfee ePO
10 4 (0.75%) Puppet
10 4 (0.75%) Tivoli Storage Manager
11 3 (0.56%) Control-M
11 3 (0.56%) FortiGate
11 3 (0.56%) Oracle RMAN
11 3 (0.56%) Tivoli
Vendors
1 134 (25.00%) Microsoft
2 74 (13.81%) Cisco
3 56 (10.45%) VMware
4 37 (6.90%) HP
5 28 (5.22%) ServiceNow
6 27 (5.04%) Oracle
6 27 (5.04%) SAP
7 21 (3.92%) Citrix
7 21 (3.92%) Remedy
8 20 (3.73%) Dell
9 17 (3.17%) Juniper
10 14 (2.61%) Apple
11 12 (2.24%) Veeam
12 11 (2.05%) BMC
12 11 (2.05%) Fortinet
12 11 (2.05%) Huawei
13 10 (1.87%) Salesforce.com
14 9 (1.68%) CheckPoint
15 8 (1.49%) F5
15 8 (1.49%) Nokia