Period
to 9 December 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 9 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > England
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 210 194 164
Rank change year-on-year -16 -30 -12
Contract jobs citing SLA 1,275 1,312 1,604
As % of all contract IT jobs advertised in England 1.34% 1.39% 1.67%
As % of the Quality Assurance & Compliance category 12.59% 11.04% 14.62%
Number of daily rates quoted 670 721 880
England median daily rate £313 £300 £325
Median daily rate % change year-on-year +4.17% -7.69% -
10th Percentile £108 £113 £135
90th Percentile £538 £501 £538
UK median daily rate £305 £288 £325
% change year-on-year +6.09% -11.54% -
Number of hourly rates quoted 166 134 186
England median hourly rate £14.78 £15.00 £14.50
Median hourly rate % change year-on-year -1.50% +3.45% -14.71%
10th Percentile £10.00 £9.33 £9.61
90th Percentile £28.02 £22.00 £28.75
UK median hourly rate £14.25 £15.00 £15.00
% change year-on-year -5.00% - -11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 10,126 11,882 10,975
As % of all contract IT jobs advertised in England 10.61% 12.60% 11.41%
Number of daily rates quoted 6,469 7,843 7,190
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £256 £263 £228
90th Percentile £625 £638 £601
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.94%
Number of hourly rates quoted 354 318 388
England median hourly rate £20.16 £20.55 £22.50
Median hourly rate % change year-on-year -1.92% -8.67% +2.27%
10th Percentile £10.87 £10.70 £10.75
90th Percentile £48.75 £50.23 £46.83
UK median hourly rate £20.00 £20.00 £22.67
% change year-on-year - -11.77% +0.74%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a percentage of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in England.

Contractor daily rate trend for SLA in England

SLA
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing SLA in England over the 6 months to 9 December 2018.

Contractor daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in England.

Contractor hourly rate trend for SLA in England

SLA
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing SLA in England over the 6 months to 9 December 2018.

Contractor hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 435 £325 +3.17% 96
South East +3 366 £315 -3.08% 86
North of England -39 180 £275 +37.50% 76
Midlands -48 117 £340 +18.73% 62
North West +3 113 £273 +3.90% 38
East of England -22 100 £188 -31.82% 37
South West -21 76 £309 -17.67% 32
East Midlands +13 64 £340 +17.24% 24
West Midlands -70 53 £313 +18.37% 38
Yorkshire -56 50 £200 +100.00% 27
North East -21 17 £350 +250.00% 11
SLA
UK

For the 6 months to 9 December 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for SLA.

1 459 (36.00%) Windows
2 370 (29.02%) ITIL
3 356 (27.92%) Microsoft
4 326 (25.57%) Active Directory
5 260 (20.39%) Microsoft Office
6 258 (20.24%) Service Management
7 224 (17.57%) Finance
8 186 (14.59%) Service Delivery
9 164 (12.86%) Windows 7
10 152 (11.92%) Windows 10
11 145 (11.37%) Problem-Solving
12 144 (11.29%) Office 365
13 139 (10.90%) Incident Management
14 125 (9.80%) Analytical Skills
15 124 (9.73%) Security Cleared
16 123 (9.65%) Cisco
17 119 (9.33%) Change Management
18 107 (8.39%) Citrix
18 107 (8.39%) LAN
19 106 (8.31%) Windows Server
20 101 (7.92%) ITSM
21 99 (7.76%) WAN
22 98 (7.69%) SQL
23 97 (7.61%) SCCM
24 95 (7.45%) VPN
24 95 (7.45%) Data Centre
25 93 (7.29%) SC Cleared
26 92 (7.22%) Degree
27 90 (7.06%) Telecoms
28 88 (6.90%) Remedy

SLA
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (6.59%) MS Exchange
2 47 (3.69%) SharePoint
3 26 (2.04%) Skype for Business
4 24 (1.88%) Exchange Server 2010
5 23 (1.80%) Exchange Server 2013
6 15 (1.18%) Blackberry Enterprise Server
7 13 (1.02%) Adobe Experience Manager
7 13 (1.02%) IIS
8 11 (0.86%) WebSphere
9 8 (0.63%) IBM Notes
10 7 (0.55%) Apache
10 7 (0.55%) SAS
11 6 (0.47%) Exchange Server 2003
11 6 (0.47%) WordPress
12 5 (0.39%) Apache Pig
12 5 (0.39%) Confluence
12 5 (0.39%) Exchange Server 2007
12 5 (0.39%) Oracle SOA Suite
13 4 (0.31%) Apache Spark
13 4 (0.31%) Gentran
Applications
1 260 (20.39%) Microsoft Office
2 87 (6.82%) Microsoft Excel
3 31 (2.43%) MS Visio
4 21 (1.65%) Microsoft PowerPoint
5 6 (0.47%) Spreadsheet
6 5 (0.39%) Microsoft Project
7 2 (0.16%) InfoPath
8 1 (0.078%) Adobe Creative Suite
8 1 (0.078%) Fireworks
Business Applications
1 33 (2.59%) Remedy ITSM
2 15 (1.18%) Eikon
3 11 (0.86%) PlanetPress Connect
4 6 (0.47%) Dynamics CRM
4 6 (0.47%) Oracle EBS
4 6 (0.47%) SAP ERP
5 3 (0.24%) CA PPM
5 3 (0.24%) Eloqua
5 3 (0.24%) Oracle EBS R12
5 3 (0.24%) Oracle Payables
5 3 (0.24%) SAP GTS
6 2 (0.16%) Oracle Cash Management
6 2 (0.16%) Oracle Receivables
7 1 (0.078%) Oracle Assets
7 1 (0.078%) Oracle E-Business Tax
7 1 (0.078%) Oracle FAH
7 1 (0.078%) Oracle Internet Expenses
7 1 (0.078%) Oracle Procure-to-Pay
7 1 (0.078%) Oracle Subledger Accounting
7 1 (0.078%) Salesforce.com CRM
Cloud Services
1 144 (11.29%) Office 365
2 75 (5.88%) Microsoft Azure
3 33 (2.59%) Amazon AWS
4 20 (1.57%) IaaS
5 19 (1.49%) OneDrive
6 13 (1.02%) SaaS
7 11 (0.86%) PaaS
8 9 (0.71%) Cloud Computing
9 8 (0.63%) Azure Active Directory
10 6 (0.47%) Google Cloud Platform
11 5 (0.39%) Boomi
12 3 (0.24%) Akamai
12 3 (0.24%) Dynamics 365
12 3 (0.24%) G Suite
13 1 (0.078%) Amazon Kinesis
13 1 (0.078%) Apigee
13 1 (0.078%) AWS Lambda
13 1 (0.078%) GitHub
13 1 (0.078%) Mimecast
13 1 (0.078%) Serverless
Communications & Networking
1 107 (8.39%) LAN
2 99 (7.76%) WAN
3 95 (7.45%) VPN
4 70 (5.49%) DNS
5 62 (4.86%) Firewall
5 62 (4.86%) Wireless
6 40 (3.14%) DHCP
7 33 (2.59%) Internet
8 32 (2.51%) Skype
8 32 (2.51%) TCP/IP
9 28 (2.20%) Remote Desktop
10 26 (2.04%) Network Security
11 23 (1.80%) SAN
11 23 (1.80%) VoIP
12 17 (1.33%) Structured Cabling
13 16 (1.25%) Cisco IOS
14 14 (1.10%) Intranet
14 14 (1.10%) Wi-Fi
15 12 (0.94%) BGP
15 12 (0.94%) OSPF
Database & Business Intelligence
1 57 (4.47%) SQL Server
2 20 (1.57%) Big Data
3 14 (1.10%) Hadoop
3 14 (1.10%) Relational Database
4 11 (0.86%) EDMS
5 9 (0.71%) Apache Hive
5 9 (0.71%) Oracle Reports
6 7 (0.55%) GIS
7 6 (0.47%) MySQL
7 6 (0.47%) NoSQL
8 5 (0.39%) Apache Cassandra
8 5 (0.39%) HBase
8 5 (0.39%) Mahout
8 5 (0.39%) SQL Server 2008
8 5 (0.39%) SQL Server 2012
8 5 (0.39%) Sqoop
9 4 (0.31%) SAP HANA
10 3 (0.24%) MS Access
10 3 (0.24%) SQL Server 2016
10 3 (0.24%) SQL Server Integration Services
Development Applications
1 15 (1.18%) JIRA
2 11 (0.86%) MSI
3 8 (0.63%) Git (software)
4 7 (0.55%) AdminStudio
4 7 (0.55%) Jenkins
4 7 (0.55%) Wise Package Studio
5 6 (0.47%) VSS/SourceSafe
6 4 (0.31%) Visual Studio
7 3 (0.24%) Atlassian Bamboo
7 3 (0.24%) Maven
7 3 (0.24%) Oracle Forms
7 3 (0.24%) Sonatype Nexus
7 3 (0.24%) Subversion
7 3 (0.24%) Visual Studio Team System
8 2 (0.16%) Introscope
8 2 (0.16%) Team Foundation Server
9 1 (0.078%) HP UFT
9 1 (0.078%) InstallShield
9 1 (0.078%) LoadRunner
9 1 (0.078%) WebDriver
General
1 224 (17.57%) Finance
2 90 (7.06%) Telecoms
3 38 (2.98%) Back Office
3 38 (2.98%) Banking
3 38 (2.98%) Law
4 36 (2.82%) Retail
5 28 (2.20%) Billing
6 27 (2.12%) Front Office
7 18 (1.41%) Legal
7 18 (1.41%) Pharmaceutical
8 17 (1.33%) Financial Institution
8 17 (1.33%) Marketing
9 13 (1.02%) Publishing
10 11 (0.86%) Manufacturing
11 9 (0.71%) Electronics
12 7 (0.55%) Mandarin Language
13 6 (0.47%) Investment Banking
14 4 (0.31%) Advertising
14 4 (0.31%) Automotive
15 3 (0.24%) Spanish Language
Job Titles
1 361 (28.31%) Analyst
2 169 (13.25%) Service Analyst
3 147 (11.53%) Service Desk Analyst
4 146 (11.45%) Support Engineer
5 98 (7.69%) Support Analyst
6 82 (6.43%) Service Manager
7 78 (6.12%) Desktop Support
8 62 (4.86%) IT Support
9 60 (4.71%) 2nd Line Support
10 59 (4.63%) Desktop Engineer
11 49 (3.84%) Developer
12 48 (3.76%) 1st Line Support
13 47 (3.69%) Desktop Support Engineer
14 42 (3.29%) Network Engineer
15 40 (3.14%) Consultant
15 40 (3.14%) IT Analyst
16 39 (3.06%) IT Engineer
17 38 (2.98%) 2nd Line Engineer
18 36 (2.82%) Service Desk Support
19 32 (2.51%) Administrator
Libraries, Frameworks & Software Standards
1 37 (2.90%) Web Services
2 24 (1.88%) HTML
3 18 (1.41%) LDAP
4 16 (1.25%) Middleware
5 15 (1.18%) .NET
6 13 (1.02%) SOAP
7 12 (0.94%) jQuery
7 12 (0.94%) XML
8 10 (0.78%) CSS
8 10 (0.78%) SAML
8 10 (0.78%) SAP PI
9 9 (0.71%) Sass
10 8 (0.63%) J2EE
10 8 (0.63%) RESTful
11 7 (0.55%) CSS3
11 7 (0.55%) HTML5
11 7 (0.55%) OCX
12 6 (0.47%) AngularJS
12 6 (0.47%) Django
12 6 (0.47%) Kafka
Miscellaneous
1 125 (9.80%) Analytical Skills
2 95 (7.45%) Data Centre
3 77 (6.04%) Management Information System
4 46 (3.61%) Self-Motivation
5 32 (2.51%) Blackberry
6 30 (2.35%) NHS
7 29 (2.27%) Virtual Team
8 21 (1.65%) Driving Licence
9 19 (1.49%) CMDB
9 19 (1.49%) Fixed Income
10 17 (1.33%) Smartphone
11 15 (1.18%) iPhone
11 15 (1.18%) Video Conferencing
12 14 (1.10%) User Experience
13 13 (1.02%) Enterprise Software
14 12 (0.94%) iPad
15 11 (0.86%) Mainframe
15 11 (0.86%) Robotics
16 10 (0.78%) Data Protection Act
17 9 (0.71%) Fat Client
Operating Systems
1 459 (36.00%) Windows
2 164 (12.86%) Windows 7
3 152 (11.92%) Windows 10
4 106 (8.31%) Windows Server
5 77 (6.04%) Linux
6 66 (5.18%) Unix
7 47 (3.69%) Windows Server 2008
8 44 (3.45%) Apple iOS
8 44 (3.45%) Windows Server 2012
9 43 (3.37%) Android
10 27 (2.12%) Windows XP
11 25 (1.96%) Windows 8
12 19 (1.49%) Mac OS
13 18 (1.41%) Windows Server 2003
14 12 (0.94%) Mac OS X
15 11 (0.86%) Red Hat Enterprise Linux
16 7 (0.55%) Solaris
17 6 (0.47%) MVS
18 3 (0.24%) Windows Mobile
18 3 (0.24%) Windows Vista
Processes & Methodologies
1 370 (29.02%) ITIL
2 258 (20.24%) Service Management
3 186 (14.59%) Service Delivery
4 145 (11.37%) Problem-Solving
5 139 (10.90%) Incident Management
6 119 (9.33%) Change Management
7 101 (7.92%) ITSM
8 85 (6.67%) Continuous Improvement
9 84 (6.59%) Project Management
10 76 (5.96%) Agile Software Development
11 73 (5.73%) Problem Management
12 72 (5.65%) Root Cause Analysis
13 71 (5.57%) Workflow
14 65 (5.10%) Migration
15 63 (4.94%) ITIL V3
16 56 (4.39%) Stakeholder Management
17 48 (3.76%) Time Management
18 43 (3.37%) Release Management
19 41 (3.22%) Computer Science
20 39 (3.06%) Risk Management
Programming Languages
1 98 (7.69%) SQL
2 56 (4.39%) PowerShell
3 33 (2.59%) JavaScript
4 31 (2.43%) Java
5 22 (1.73%) C
6 20 (1.57%) Python
7 17 (1.33%) VB
8 13 (1.02%) VBScript
9 11 (0.86%) C#
10 9 (0.71%) Perl
11 8 (0.63%) ABAP
11 8 (0.63%) PHP
12 7 (0.55%) Shell Script
13 5 (0.39%) C++
14 4 (0.31%) Bash Shell
14 4 (0.31%) PL/SQL
15 1 (0.078%) Go
15 1 (0.078%) JCL
15 1 (0.078%) Korn
15 1 (0.078%) VBA
Qualifications
1 124 (9.73%) Security Cleared
2 93 (7.29%) SC Cleared
3 92 (7.22%) Degree
4 85 (6.67%) Microsoft Certification
5 49 (3.84%) MCSA
6 46 (3.61%) MCSE
7 44 (3.45%) ITIL Certification
8 42 (3.29%) Cisco Certification
9 31 (2.43%) CCNA
10 29 (2.27%) CCNP
11 27 (2.12%) MCP
12 22 (1.73%) DV Cleared
13 21 (1.65%) A+ Certification
14 16 (1.25%) ITIL Foundation Certificate
15 13 (1.02%) MCTS
15 13 (1.02%) MOS
16 11 (0.86%) PRINCE2 Certification
17 10 (0.78%) Computer Science Degree
18 9 (0.71%) DBS Check
19 7 (0.55%) MCITP
Quality Assurance & Compliance
1 42 (3.29%) Data Quality
2 24 (1.88%) PMO
2 24 (1.88%) QA
3 10 (0.78%) ISO/IEC 27001
4 8 (0.63%) Sarbanes-Oxley
5 5 (0.39%) ISO/IEC 20000
6 4 (0.31%) GDPR
7 2 (0.16%) Disclosure Scotland
7 2 (0.16%) HL7
7 2 (0.16%) PCI DSS
8 1 (0.078%) COBIT
8 1 (0.078%) Government Security Classifications
8 1 (0.078%) GxP
System Software
1 326 (25.57%) Active Directory
2 52 (4.08%) VMware Infrastructure
3 33 (2.59%) Virtual Desktop
4 20 (1.57%) Hyper-V
5 16 (1.25%) vSphere
6 14 (1.10%) Microsoft App-V
6 14 (1.10%) XenApp
7 12 (0.94%) Firmware
7 12 (0.94%) Oracle RAC
7 12 (0.94%) VMware ESXi
7 12 (0.94%) VMware Server
8 10 (0.78%) Virtual Machines
9 6 (0.47%) Virtual Servers
9 6 (0.47%) XenDesktop
10 5 (0.39%) Apache ZooKeeper
10 5 (0.39%) HDFS
10 5 (0.39%) Microsoft Virtual Server
10 5 (0.39%) NFS
11 4 (0.31%) BitLocker
11 4 (0.31%) ISA Server
Systems Management
1 97 (7.61%) SCCM
2 29 (2.27%) Systems Management Server (SMS)
3 23 (1.80%) Single Sign-On
4 19 (1.49%) WSUS
5 14 (1.10%) AirWatch
6 13 (1.02%) Ansible
6 13 (1.02%) SCOM
7 11 (0.86%) Backup Exec
8 10 (0.78%) Puppet
9 8 (0.63%) Hadoop YARN
9 8 (0.63%) Norton AntiVirus
10 5 (0.39%) Ambari
10 5 (0.39%) Cisco UCCX
10 5 (0.39%) NetBackup
10 5 (0.39%) Oozie
10 5 (0.39%) OpenView
10 5 (0.39%) OVSD
10 5 (0.39%) vCenter Server
11 4 (0.31%) Symantec Endpoint Protection
11 4 (0.31%) Terraform
Vendors
1 356 (27.92%) Microsoft
2 123 (9.65%) Cisco
3 107 (8.39%) Citrix
4 88 (6.90%) Remedy
5 86 (6.75%) VMware
6 70 (5.49%) HP
7 61 (4.78%) Oracle
8 55 (4.31%) ServiceNow
9 49 (3.84%) Apple
10 43 (3.37%) SAP
11 41 (3.22%) Ivanti
12 33 (2.59%) BMC
12 33 (2.59%) Sony
13 31 (2.43%) Huawei
14 26 (2.04%) Bloomberg
14 26 (2.04%) Xerox
15 25 (1.96%) McAfee
16 21 (1.65%) FactSet
16 21 (1.65%) Juniper
17 18 (1.41%) IBM