Period
to 22 April 2018

The median contractor rate for a Help Desk Support Analyst was £123 per day in advertised job vacancies during the 6 months to 22 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK
6 months to
22 Apr 2018
Same period 2017 Same period 2016
Rank 801 748 737
Rank change year-on-year -53 -11 -36
Contract jobs requiring a Help Desk Support Analyst 81 88 133
As % of all contract IT jobs advertised in the UK 0.080% 0.096% 0.12%
As % of the Job Titles category 0.084% 0.10% 0.13%
Number of daily rates quoted 38 44 47
UK median daily rate £123 £173 £135
Median daily rate % change year-on-year -28.99% +27.78% -1.82%
10th Percentile £106 £104 £82
90th Percentile £187 £200 £215
UK excluding London median daily rate £120 £150 £150
% change year-on-year -20.00% - +11.11%
Number of hourly rates quoted 17 28 69
UK median hourly rate £13.50 £12.50 £15.00
Median hourly rate % change year-on-year +8.00% -16.67% +20.00%
10th Percentile £10.95 £10.68 £8.50
90th Percentile £21.50 £18.00 £18.75
UK excluding London median hourly rate £13.36 £12.50 £15.00
% change year-on-year +6.84% -16.67% +20.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,020 87,286 101,437
% of contract IT jobs with a recognized job title 94.93% 94.87% 95.08%
Number of daily rates quoted 63,185 56,704 65,420
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,007 3,326
UK median hourly rate £18.50 £18.93 £19.50
Median hourly rate % change year-on-year -2.27% -2.92% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.50
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

Help Desk Support Analyst
Job Vacancy Trend

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst.

Contractor daily rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 22 April 2018.

Contractor daily rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst.

Contractor hourly rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 22 April 2018.

Contractor hourly rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the UK over the 6 months to 22 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 72 £125 -28.57% 19
UK excluding London -32 52 £120 -20.00% 11
South East -8 22 £120 - 3
London -61 21 £148 -15.71% 8
South West +14 9 - - 3
Midlands -13 9 £160 -12.33%
East of England -15 6 £125 -26.47% 3
East Midlands +3 5 £125 -
North of England -20 5 £143 +9.62% 2
West Midlands -11 4 £160 -12.33%
North West -12 4 £135 -18.18% 2
Yorkshire -17 1 £170 +30.77%
Scotland -38 1 £100 -13.04%

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 April 2018, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support Analyst in the job title.

1 56 (69.14%) Microsoft
2 44 (54.32%) Windows
3 34 (41.98%) Active Directory
4 32 (39.51%) Microsoft Office
5 24 (29.63%) ITIL
6 23 (28.40%) Windows 7
7 17 (20.99%) Finance
7 17 (20.99%) Citrix
8 15 (18.52%) VPN
9 13 (16.05%) Incident Management
10 11 (13.58%) Windows 8
11 10 (12.35%) Mobile Computing
11 10 (12.35%) Windows 10
11 10 (12.35%) Smartphone
12 9 (11.11%) SLA
12 9 (11.11%) MS Exchange
13 8 (9.88%) Microsoft Certification
14 7 (8.64%) Windows Server 2008
14 7 (8.64%) Problem-Solving
15 6 (7.41%) Windows Server 2012
15 6 (7.41%) ServiceNow
15 6 (7.41%) Law
15 6 (7.41%) ITIL Certification
15 6 (7.41%) Cisco
15 6 (7.41%) HP
16 5 (6.17%) SharePoint
16 5 (6.17%) Migration
16 5 (6.17%) Document Management
16 5 (6.17%) assyst
16 5 (6.17%) SharePoint 2013

Help Desk Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (11.11%) MS Exchange
2 5 (6.17%) SharePoint
2 5 (6.17%) SharePoint 2013
3 3 (3.70%) Blackberry Enterprise Server
3 3 (3.70%) Exchange Server 2003
3 3 (3.70%) Exchange Server 2010
3 3 (3.70%) IBM Notes
3 3 (3.70%) Skype for Business
4 2 (2.47%) Exchange Server 2013
5 1 (1.23%) Exchange Server 2007
Applications
1 32 (39.51%) Microsoft Office
2 3 (3.70%) Microsoft Excel
3 1 (1.23%) Microsoft PowerPoint
Business Applications
1 5 (6.17%) assyst
2 1 (1.23%) Dynamics AX
2 1 (1.23%) Dynamics NAV
2 1 (1.23%) NetSuite
2 1 (1.23%) Oracle EBS
2 1 (1.23%) Oracle EBS R12
2 1 (1.23%) Unit4 Business World
Cloud Services
1 5 (6.17%) Office 365
2 1 (1.23%) Azure Active Directory
2 1 (1.23%) FinancialForce
2 1 (1.23%) Microsoft Azure
Communications & Networking
1 15 (18.52%) VPN
2 4 (4.94%) WAN
3 3 (3.70%) Firewall
3 3 (3.70%) Skype
4 2 (2.47%) 4G
4 2 (2.47%) DHCP
4 2 (2.47%) DNS
4 2 (2.47%) Intranet
4 2 (2.47%) LAN
4 2 (2.47%) TCP/IP
5 1 (1.23%) Cisco IOS
5 1 (1.23%) FTP
5 1 (1.23%) HTTP
5 1 (1.23%) Internet
5 1 (1.23%) IPsec
5 1 (1.23%) NAS
5 1 (1.23%) Reverse Proxy
5 1 (1.23%) SAN
5 1 (1.23%) SMTP
5 1 (1.23%) VoIP
Database & Business Intelligence
1 1 (1.23%) Oracle Database
1 1 (1.23%) Oracle Database 11g
1 1 (1.23%) SAP HANA
General
1 17 (20.99%) Finance
2 6 (7.41%) Law
3 4 (4.94%) Banking
4 3 (3.70%) Retail
5 2 (2.47%) International Banking
5 2 (2.47%) Investment Banking
5 2 (2.47%) Legal
6 1 (1.23%) Advertising
6 1 (1.23%) Automotive
Miscellaneous
1 10 (12.35%) Mobile Computing
1 10 (12.35%) Smartphone
2 5 (6.17%) Analytical Skills
3 4 (4.94%) Blackberry
4 3 (3.70%) Fat Client
4 3 (3.70%) Thin Client
5 2 (2.47%) EPoS
5 2 (2.47%) Handset
5 2 (2.47%) Self-Motivation
6 1 (1.23%) Management Information System
Operating Systems
1 44 (54.32%) Windows
2 23 (28.40%) Windows 7
3 11 (13.58%) Windows 8
4 10 (12.35%) Windows 10
5 7 (8.64%) Windows Server 2008
6 6 (7.41%) Windows Server 2012
7 5 (6.17%) Windows Server
8 4 (4.94%) Windows XP
9 3 (3.70%) Apple iOS
10 2 (2.47%) Android
11 1 (1.23%) CatOS
11 1 (1.23%) Linux
11 1 (1.23%) Mac OS
11 1 (1.23%) Mac OS X
Processes & Methodologies
1 24 (29.63%) ITIL
2 13 (16.05%) Incident Management
3 7 (8.64%) Problem-Solving
4 5 (6.17%) Document Management
4 5 (6.17%) Migration
5 4 (4.94%) Service Management
6 2 (2.47%) Change Management
6 2 (2.47%) PDM
6 2 (2.47%) Ticket Management
7 1 (1.23%) Business Continuity
7 1 (1.23%) Business Continuity Planning
7 1 (1.23%) Continuous Improvement
7 1 (1.23%) Disaster Recovery
7 1 (1.23%) High Availability
7 1 (1.23%) ITIL V2
7 1 (1.23%) Kalman Filter
7 1 (1.23%) Load Balancing
7 1 (1.23%) Proactive Monitoring
7 1 (1.23%) Problem Management
7 1 (1.23%) Server Monitoring
Programming Languages
1 4 (4.94%) SQL
2 3 (3.70%) PowerShell
2 3 (3.70%) VBScript
Qualifications
1 8 (9.88%) Microsoft Certification
2 6 (7.41%) ITIL Certification
3 4 (4.94%) MCSE
4 2 (2.47%) Degree
4 2 (2.47%) MCP
4 2 (2.47%) MOS
5 1 (1.23%) CCENT
5 1 (1.23%) Cisco Certification
5 1 (1.23%) DBS Check
5 1 (1.23%) MCDST
5 1 (1.23%) MCSA
Quality Assurance & Compliance
1 9 (11.11%) SLA
System Software
1 34 (41.98%) Active Directory
2 3 (3.70%) XenDesktop
3 2 (2.47%) VMware Infrastructure
3 2 (2.47%) XenApp
4 1 (1.23%) Terminal Services
4 1 (1.23%) Virtual Machines
4 1 (1.23%) VMware ESXi
Systems Management
1 3 (3.70%) SCCM
2 1 (1.23%) Systems Management Server (SMS)
Vendors
1 56 (69.14%) Microsoft
2 17 (20.99%) Citrix
3 6 (7.41%) Cisco
3 6 (7.41%) HP
3 6 (7.41%) ServiceNow
4 4 (4.94%) iManage
5 3 (3.70%) Hummingbird
5 3 (3.70%) Lotus
5 3 (3.70%) Meridio
5 3 (3.70%) OpenText
5 3 (3.70%) Sage
6 2 (2.47%) NetApp
6 2 (2.47%) Sun
6 2 (2.47%) VMware
7 1 (1.23%) Apple
7 1 (1.23%) Epicor
7 1 (1.23%) JD Edwards
7 1 (1.23%) Oracle
7 1 (1.23%) Salesforce.com
7 1 (1.23%) SAP