Period
to 19 November 2017

The median contractor rate for a Help Desk Support Analyst was £140 per day in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 805 750 767
Rank change year-on-year -55 +17 -117
Contract jobs requiring a Help Desk Support Analyst 70 146 125
As % of all contract IT jobs advertised in the UK 0.069% 0.14% 0.11%
As % of the Job Titles category 0.073% 0.15% 0.11%
Number of daily rates quoted 30 71 38
UK median daily rate £140 £150 £145
Median daily rate % change year-on-year -6.67% +3.45% +13.73%
10th Percentile £107 £107 £88
90th Percentile £214 £260 £211
UK excluding London median daily rate £140 £160 £140
% change year-on-year -12.50% +14.29% +21.74%
Number of hourly rates quoted 23 61 66
UK median hourly rate £13.50 £15.50 £12.50
Median hourly rate % change year-on-year -12.90% +24.00% -6.89%
10th Percentile £11.75 £10.50 £8.50
90th Percentile £19.60 £17.25 £17.25
UK excluding London median hourly rate £13.50 £16.50 £12.50
% change year-on-year -18.18% +32.00% -0.16%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96141 99356 108750
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.89%
Number of daily rates quoted 63392 64835 69190
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.17% +4.41% +3.73%
Number of hourly rates quoted 2869 3292 4137
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.38 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Help Desk Support Analyst
Job Vacancy Trend

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst.

Contractor daily rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 19 November 2017.

Contractor daily rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst.

Contractor hourly rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 66 £150 - 10
UK excluding London -12 55 £140 -12.50% 5
South East +6 16 £140 -30.00% 2
London -66 15 £153 +3.39% 5
North of England +62 12 £185 +84.50% 1
North West +32 12 £185 +84.50%
Midlands +29 12 £143 +5.56% 1
West Midlands +29 9 £160 +18.52% 1
East of England -47 8 £213 -9.57%
Scotland - 4 £120 -
East Midlands +10 3 £125 -
South West -1 3 - - 1

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support Analyst in the job title.

1 48 (68.57%) Windows
2 38 (54.29%) Microsoft
2 38 (54.29%) Active Directory
3 29 (41.43%) ITIL
4 28 (40.00%) Microsoft Office
5 26 (37.14%) Windows 7
6 12 (17.14%) Windows 10
7 11 (15.71%) Citrix
8 10 (14.29%) SQL
8 10 (14.29%) Incident Management
8 10 (14.29%) Windows 8
9 8 (11.43%) Finance
9 8 (11.43%) SLA
9 8 (11.43%) MS Exchange
9 8 (11.43%) Internet
10 7 (10.00%) Automotive
10 7 (10.00%) Retail
11 6 (8.57%) Office 365
11 6 (8.57%) ServiceNow
11 6 (8.57%) Degree
11 6 (8.57%) Cisco
11 6 (8.57%) VPN
11 6 (8.57%) Microsoft Excel
12 5 (7.14%) Windows XP
12 5 (7.14%) Blackberry
12 5 (7.14%) Microsoft Certification
12 5 (7.14%) Windows Server
13 4 (5.71%) Analytical Skills
13 4 (5.71%) Apple iOS
13 4 (5.71%) ITIL Certification

Help Desk Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.43%) MS Exchange
2 3 (4.29%) Exchange Server 2010
2 3 (4.29%) SharePoint
2 3 (4.29%) SharePoint 2013
3 2 (2.86%) Blackberry Enterprise Server
3 2 (2.86%) Exchange Server 2003
3 2 (2.86%) IBM Notes
4 1 (1.43%) Exchange Server 2007
4 1 (1.43%) Exchange Server 2013
4 1 (1.43%) Skype for Business
Applications
1 28 (40.00%) Microsoft Office
2 6 (8.57%) Microsoft Excel
3 2 (2.86%) Microsoft PowerPoint
Business Applications
1 1 (1.43%) assyst
Cloud Services
1 6 (8.57%) Office 365
2 1 (1.43%) Azure Active Directory
2 1 (1.43%) Google Drive
2 1 (1.43%) Microsoft Azure
Communications & Networking
1 8 (11.43%) Internet
2 6 (8.57%) VPN
3 4 (5.71%) TCP/IP
4 3 (4.29%) DNS
5 2 (2.86%) Firewall
5 2 (2.86%) WAN
6 1 (1.43%) Broadband
6 1 (1.43%) Cisco IOS
6 1 (1.43%) DHCP
6 1 (1.43%) Ethernet
6 1 (1.43%) FTP
6 1 (1.43%) HTTP
6 1 (1.43%) Intranet
6 1 (1.43%) IPsec
6 1 (1.43%) LAN
6 1 (1.43%) LDAP
6 1 (1.43%) Reverse Proxy
6 1 (1.43%) SAN
6 1 (1.43%) SMTP
6 1 (1.43%) VoIP
Development Applications
1 1 (1.43%) JIRA
General
1 8 (11.43%) Finance
2 7 (10.00%) Automotive
2 7 (10.00%) Retail
3 3 (4.29%) Banking
4 2 (2.86%) International Banking
4 2 (2.86%) Law
4 2 (2.86%) Legal
5 1 (1.43%) Advertising
5 1 (1.43%) Back Office
5 1 (1.43%) Investment Banking
5 1 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.43%) CSS
1 1 (1.43%) HTML
Miscellaneous
1 5 (7.14%) Blackberry
2 4 (5.71%) Analytical Skills
3 3 (4.29%) Computer Science
3 3 (4.29%) Smartphone
4 2 (2.86%) Fat Client
4 2 (2.86%) Mobile Computing
4 2 (2.86%) Thin Client
5 1 (1.43%) Handset
5 1 (1.43%) Management Information System
5 1 (1.43%) NHS
Operating Systems
1 48 (68.57%) Windows
2 26 (37.14%) Windows 7
3 12 (17.14%) Windows 10
4 10 (14.29%) Windows 8
5 5 (7.14%) Windows Server
5 5 (7.14%) Windows XP
6 4 (5.71%) Apple iOS
7 2 (2.86%) Windows Server 2008
7 2 (2.86%) Windows Server 2012
8 1 (1.43%) Android
8 1 (1.43%) CatOS
8 1 (1.43%) CentOS
8 1 (1.43%) Linux
8 1 (1.43%) Mac OS
8 1 (1.43%) Ubuntu
8 1 (1.43%) Unix
8 1 (1.43%) Windows NT
Processes & Methodologies
1 29 (41.43%) ITIL
2 10 (14.29%) Incident Management
3 3 (4.29%) Change Management
3 3 (4.29%) ITIL V3
3 3 (4.29%) Migration
3 3 (4.29%) Service Management
3 3 (4.29%) Ticket Management
4 2 (2.86%) Server Patching
5 1 (1.43%) Business Continuity
5 1 (1.43%) Business Continuity Planning
5 1 (1.43%) Continuous Improvement
5 1 (1.43%) Disaster Recovery
5 1 (1.43%) ITIL V2
5 1 (1.43%) ITSM
5 1 (1.43%) Kalman Filter
5 1 (1.43%) Load Balancing
5 1 (1.43%) Patch Management
5 1 (1.43%) PDM
5 1 (1.43%) Service Delivery
5 1 (1.43%) Software Licensing
Programming Languages
1 10 (14.29%) SQL
2 2 (2.86%) PowerShell
2 2 (2.86%) VBScript
3 1 (1.43%) JavaScript
3 1 (1.43%) Tcl
3 1 (1.43%) VB
Qualifications
1 6 (8.57%) Degree
2 5 (7.14%) Microsoft Certification
3 4 (5.71%) ITIL Certification
4 3 (4.29%) Computer Science Degree
4 3 (4.29%) Security Cleared
5 2 (2.86%) DV Cleared
5 2 (2.86%) MCSE
6 1 (1.43%) CCENT
6 1 (1.43%) Cisco Certification
6 1 (1.43%) CTC Cleared
6 1 (1.43%) MOS
6 1 (1.43%) SC Cleared
Quality Assurance & Compliance
1 8 (11.43%) SLA
System Software
1 38 (54.29%) Active Directory
2 2 (2.86%) Terminal Services
2 2 (2.86%) XenDesktop
3 1 (1.43%) VMware ESXi
3 1 (1.43%) VMware Infrastructure
Systems Management
1 2 (2.86%) SCCM
2 1 (1.43%) Systems Management Server (SMS)
Vendors
1 38 (54.29%) Microsoft
2 11 (15.71%) Citrix
3 6 (8.57%) Cisco
3 6 (8.57%) ServiceNow
4 3 (4.29%) Google
4 3 (4.29%) HP
4 3 (4.29%) VMware
5 2 (2.86%) Apple
5 2 (2.86%) Lotus
5 2 (2.86%) Remedy
6 1 (1.43%) Bloomberg
6 1 (1.43%) NetApp
6 1 (1.43%) Sage
6 1 (1.43%) SAP