Period
to 19 January 2018

The median contractor rate for a Help Desk Support Analyst was £128 per day in advertised job vacancies during the 6 months to 19 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 787 721 742
Rank change year-on-year -66 +21 -67
Contract jobs requiring a Help Desk Support Analyst 68 132 125
As % of all contract IT jobs advertised in the UK 0.068% 0.14% 0.12%
As % of the Job Titles category 0.072% 0.14% 0.12%
Number of daily rates quoted 32 70 39
UK median daily rate £128 £163 £125
Median daily rate % change year-on-year -21.54% +30.00% -13.79%
10th Percentile £105 £107 £85
90th Percentile £197 £198 £202
UK excluding London median daily rate £120 £148 £140
% change year-on-year -18.64% +5.36% +3.70%
Number of hourly rates quoted 24 40 69
UK median hourly rate £15.75 £15.25 £12.50
Median hourly rate % change year-on-year +3.28% +22.00% -
10th Percentile £11.65 £10.86 £8.50
90th Percentile £18.00 £17.25 £17.25
UK excluding London median hourly rate £14.25 £16.50 £13.11
% change year-on-year -13.64% +25.83% +4.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,011 91,868 102,819
% of contract IT jobs with a recognized job title 94.81% 94.80% 94.96%
Number of daily rates quoted 63,133 59,980 65,551
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £599
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,784 3,231 3,883
UK median hourly rate £18.36 £18.00 £18.68
Median hourly rate % change year-on-year +2.01% -3.64% +13.21%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.28
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

Help Desk Support Analyst
Job Vacancy Trend

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst.

Contractor daily rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 19 January 2018.

Contractor daily rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst.

Contractor hourly rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 19 January 2018.

Contractor hourly rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the UK over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 67 £130 -20.00% 26
UK excluding London -23 52 £120 -18.64% 20
South East -10 21 £120 -17.24% 5
London -72 16 £135 -22.86% 6
Midlands +8 12 £160 +18.52% 3
West Midlands +8 10 £160 +18.52% 1
East of England -23 10 - - 3
South West 0 5 - - 3
North of England +27 3 £185 +41.92% 6
North West +1 3 £185 +39.25% 3
East Midlands +1 2 £125 - 2
Scotland -15 1 £110 -7.37%

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 January 2018, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support Analyst in the job title.

1 43 (63.24%) Windows
2 41 (60.29%) Microsoft
3 34 (50.00%) Active Directory
4 30 (44.12%) Microsoft Office
5 26 (38.24%) Windows 7
6 24 (35.29%) ITIL
7 16 (23.53%) Incident Management
8 15 (22.06%) Citrix
9 14 (20.59%) Finance
9 14 (20.59%) VPN
10 12 (17.65%) Windows 8
11 11 (16.18%) Smartphone
12 10 (14.71%) Mobile Computing
13 9 (13.24%) MS Exchange
13 9 (13.24%) Windows 10
14 7 (10.29%) SLA
15 6 (8.82%) Cisco
15 6 (8.82%) SQL
15 6 (8.82%) Microsoft Excel
15 6 (8.82%) Degree
15 6 (8.82%) Office 365
16 5 (7.35%) Windows Server
17 4 (5.88%) Blackberry
17 4 (5.88%) Microsoft Certification
17 4 (5.88%) Analytical Skills
18 3 (4.41%) Computer Science Degree
18 3 (4.41%) SharePoint 2013
18 3 (4.41%) Ticket Management
18 3 (4.41%) ITIL Certification
18 3 (4.41%) SharePoint

Help Desk Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.24%) MS Exchange
2 3 (4.41%) SharePoint
2 3 (4.41%) SharePoint 2013
3 2 (2.94%) Exchange Server 2010
3 2 (2.94%) Exchange Server 2013
3 2 (2.94%) Skype for Business
4 1 (1.47%) Blackberry Enterprise Server
4 1 (1.47%) Exchange Server 2003
4 1 (1.47%) Exchange Server 2007
4 1 (1.47%) IBM Notes
Applications
1 30 (44.12%) Microsoft Office
2 6 (8.82%) Microsoft Excel
3 2 (2.94%) Microsoft PowerPoint
Business Applications
1 1 (1.47%) assyst
Cloud Services
1 6 (8.82%) Office 365
2 1 (1.47%) Azure Active Directory
2 1 (1.47%) Google Drive
2 1 (1.47%) Microsoft Azure
Communications & Networking
1 14 (20.59%) VPN
2 2 (2.94%) 4G
2 2 (2.94%) Firewall
2 2 (2.94%) Internet
2 2 (2.94%) Intranet
2 2 (2.94%) Skype
2 2 (2.94%) WAN
3 1 (1.47%) Cisco IOS
3 1 (1.47%) FTP
3 1 (1.47%) HTTP
3 1 (1.47%) IPsec
3 1 (1.47%) NAS
3 1 (1.47%) Reverse Proxy
3 1 (1.47%) SAN
3 1 (1.47%) SMTP
3 1 (1.47%) TCP/IP
3 1 (1.47%) VoIP
Development Applications
1 1 (1.47%) JIRA
General
1 14 (20.59%) Finance
2 3 (4.41%) Retail
3 2 (2.94%) Automotive
3 2 (2.94%) Banking
3 2 (2.94%) International Banking
4 1 (1.47%) Advertising
4 1 (1.47%) Back Office
4 1 (1.47%) Law
4 1 (1.47%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.47%) CSS
1 1 (1.47%) HTML
Miscellaneous
1 11 (16.18%) Smartphone
2 10 (14.71%) Mobile Computing
3 4 (5.88%) Analytical Skills
3 4 (5.88%) Blackberry
4 3 (4.41%) Computer Science
5 2 (2.94%) Handset
6 1 (1.47%) EPoS
6 1 (1.47%) Fat Client
6 1 (1.47%) Management Information System
6 1 (1.47%) NHS
6 1 (1.47%) Thin Client
Operating Systems
1 43 (63.24%) Windows
2 26 (38.24%) Windows 7
3 12 (17.65%) Windows 8
4 9 (13.24%) Windows 10
5 5 (7.35%) Windows Server
6 3 (4.41%) Apple iOS
6 3 (4.41%) Windows Server 2008
6 3 (4.41%) Windows XP
7 2 (2.94%) Windows Server 2012
8 1 (1.47%) Android
8 1 (1.47%) CatOS
8 1 (1.47%) Mac OS
8 1 (1.47%) Mac OS X
8 1 (1.47%) Unix
Processes & Methodologies
1 24 (35.29%) ITIL
2 16 (23.53%) Incident Management
3 3 (4.41%) Change Management
3 3 (4.41%) ITIL V3
3 3 (4.41%) Ticket Management
4 2 (2.94%) Migration
4 2 (2.94%) PDM
4 2 (2.94%) Service Management
5 1 (1.47%) Business Continuity
5 1 (1.47%) Business Continuity Planning
5 1 (1.47%) Continuous Improvement
5 1 (1.47%) Disaster Recovery
5 1 (1.47%) ITIL V2
5 1 (1.47%) Kalman Filter
5 1 (1.47%) Load Balancing
5 1 (1.47%) Patch Management
Programming Languages
1 6 (8.82%) SQL
2 1 (1.47%) JavaScript
2 1 (1.47%) PowerShell
2 1 (1.47%) Tcl
2 1 (1.47%) VB
2 1 (1.47%) VBScript
Qualifications
1 6 (8.82%) Degree
2 4 (5.88%) Microsoft Certification
3 3 (4.41%) Computer Science Degree
3 3 (4.41%) ITIL Certification
4 2 (2.94%) MCSE
5 1 (1.47%) CCENT
5 1 (1.47%) Cisco Certification
5 1 (1.47%) CTC Cleared
5 1 (1.47%) SC Cleared
5 1 (1.47%) Security Cleared
Quality Assurance & Compliance
1 7 (10.29%) SLA
System Software
1 34 (50.00%) Active Directory
2 2 (2.94%) Terminal Services
3 1 (1.47%) VMware ESXi
3 1 (1.47%) VMware Infrastructure
3 1 (1.47%) XenApp
3 1 (1.47%) XenDesktop
Systems Management
1 2 (2.94%) SCCM
2 1 (1.47%) Systems Management Server (SMS)
Vendors
1 41 (60.29%) Microsoft
2 15 (22.06%) Citrix
3 6 (8.82%) Cisco
4 3 (4.41%) VMware
5 2 (2.94%) Apple
5 2 (2.94%) Sage
6 1 (1.47%) Bloomberg
6 1 (1.47%) Google
6 1 (1.47%) HP
6 1 (1.47%) Lotus
6 1 (1.47%) NetApp
6 1 (1.47%) ServiceNow
6 1 (1.47%) Sun