Period
to 20 July 2018

The median contractor rate for a Help Desk Support Analyst was £130 per day in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 800 787 775
Rank change year-on-year -13 -12 -7
Contract jobs requiring a Help Desk Support Analyst 101 64 140
As % of all contract IT jobs advertised in the UK 0.097% 0.067% 0.13%
As % of the Job Titles category 0.10% 0.071% 0.13%
Number of daily rates quoted 38 24 53
UK median daily rate £130 £161 £150
Median daily rate % change year-on-year -19.38% +7.50% +11.11%
10th Percentile £105 £115 £100
90th Percentile £177 £202 £260
UK excluding London median daily rate £130 £155 £170
% change year-on-year -16.13% -8.82% +25.93%
Number of hourly rates quoted 14 29 65
UK median hourly rate £14.57 £12.50 £16.50
Median hourly rate % change year-on-year +16.54% -24.24% +32.00%
10th Percentile £10.73 £10.75 £10.46
90th Percentile £17.25 £18.25 £18.00
UK excluding London median hourly rate £14.64 £12.50 £16.50
% change year-on-year +17.08% -24.24% +32.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,830 90,441 104,671
% of contract IT jobs with a recognized job title 94.86% 94.94% 95.07%
Number of daily rates quoted 64,752 58,615 68,085
UK median daily rate £450 £428 £425
Median daily rate % change year-on-year +5.26% +0.59% +6.25%
10th Percentile £269 £263 £256
90th Percentile £638 £619 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,197 2,912 3,137
UK median hourly rate £18.50 £18.50 £19.00
Median hourly rate % change year-on-year - -2.63% +8.57%
10th Percentile £11.00 £10.75 £10.44
90th Percentile £48.75 £50.00 £47.39
UK excluding London median hourly rate £17.50 £17.50 £19.00
% change year-on-year - -7.89% +11.76%

Help Desk Support Analyst
Job Vacancy Trend

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst.

Contractor daily rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 20 July 2018.

Contractor daily rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst.

Contractor hourly rate trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 20 July 2018.

Contractor hourly rate histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 80 £130 -20.00% 20
UK excluding London -22 64 £130 -16.13% 16
South East -6 26 £120 -26.15% 7
London -45 16 £130 -25.71% 5
East of England +9 12 £130 -26.76% 2
Midlands -12 10 £118 -7.84%
East Midlands +9 9 £118 -6.00%
North of England -31 9 £158 -3.08% 3
South West - 6 - - 3
North West -22 5 £143 -12.31% 2
Yorkshire -25 2 £194 - 1
North East - 2 £165 -
West Midlands -31 1 - -
Scotland -47 1 £100 -13.04% 1

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support Analyst in the job title.

1 63 (62.38%) Microsoft
2 54 (53.47%) Windows
3 40 (39.60%) Microsoft Office
4 39 (38.61%) Active Directory
5 24 (23.76%) Windows 7
6 19 (18.81%) ITIL
7 18 (17.82%) Citrix
8 15 (14.85%) Windows 8
9 11 (10.89%) Windows 10
10 10 (9.90%) SLA
11 9 (8.91%) Telecoms
11 9 (8.91%) Law
11 9 (8.91%) Continuous Improvement
12 8 (7.92%) Incident Management
13 7 (6.93%) HP
13 7 (6.93%) Microsoft Excel
13 7 (6.93%) Finance
13 7 (6.93%) ServiceNow
14 6 (5.94%) Windows Server 2012
14 6 (5.94%) Windows Server
14 6 (5.94%) Problem-Solving
14 6 (5.94%) Document Management
14 6 (5.94%) SCCM
14 6 (5.94%) Windows Server 2008
14 6 (5.94%) assyst
14 6 (5.94%) Degree
14 6 (5.94%) MS Exchange
14 6 (5.94%) ITIL Certification
15 5 (4.95%) Microsoft Certification
15 5 (4.95%) Apple

Help Desk Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.94%) MS Exchange
2 4 (3.96%) SharePoint
3 3 (2.97%) Blackberry Enterprise Server
3 3 (2.97%) Exchange Server 2003
3 3 (2.97%) Exchange Server 2010
3 3 (2.97%) IBM Notes
3 3 (2.97%) SharePoint 2013
4 1 (0.99%) Exchange Server 2007
4 1 (0.99%) Skype for Business
Applications
1 40 (39.60%) Microsoft Office
2 7 (6.93%) Microsoft Excel
3 3 (2.97%) Mozilla Thunderbird
4 1 (0.99%) Microsoft PowerPoint
Business Applications
1 6 (5.94%) assyst
2 1 (0.99%) Dynamics AX
2 1 (0.99%) Dynamics NAV
2 1 (0.99%) NetSuite
2 1 (0.99%) Oracle EBS
2 1 (0.99%) Oracle EBS R12
2 1 (0.99%) Unit4 Business World
Cloud Services
1 3 (2.97%) Office 365
2 1 (0.99%) FinancialForce
2 1 (0.99%) G Suite
Communications & Networking
1 5 (4.95%) DNS
1 5 (4.95%) VPN
2 3 (2.97%) Asterisk PBX
2 3 (2.97%) Firewall
2 3 (2.97%) LAN
2 3 (2.97%) PBX
3 2 (1.98%) DHCP
3 2 (1.98%) Internet
3 2 (1.98%) TCP/IP
3 2 (1.98%) WAN
4 1 (0.99%) Extranet
4 1 (0.99%) Intranet
4 1 (0.99%) Skype
4 1 (0.99%) VoIP
4 1 (0.99%) Wireless
Database & Business Intelligence
1 1 (0.99%) Oracle Database
1 1 (0.99%) Oracle Database 11g
1 1 (0.99%) SAP HANA
1 1 (0.99%) SQL Server
General
1 9 (8.91%) Law
1 9 (8.91%) Telecoms
2 7 (6.93%) Finance
3 3 (2.97%) Banking
3 3 (2.97%) Front Office
3 3 (2.97%) Investment Banking
3 3 (2.97%) Legal
4 2 (1.98%) Retail
5 1 (0.99%) Advertising
5 1 (0.99%) Automotive
5 1 (0.99%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.99%) COM
1 1 (0.99%) CSS
1 1 (0.99%) HTML
Miscellaneous
1 5 (4.95%) Blackberry
2 4 (3.96%) Analytical Skills
3 3 (2.97%) Fat Client
3 3 (2.97%) Thin Client
3 3 (2.97%) Video Conferencing
4 1 (0.99%) Driving Licence
4 1 (0.99%) EPoS
4 1 (0.99%) Management Information System
4 1 (0.99%) Self-Motivation
4 1 (0.99%) Smartphone
Operating Systems
1 54 (53.47%) Windows
2 24 (23.76%) Windows 7
3 15 (14.85%) Windows 8
4 11 (10.89%) Windows 10
5 6 (5.94%) Windows Server
5 6 (5.94%) Windows Server 2008
5 6 (5.94%) Windows Server 2012
6 4 (3.96%) Apple iOS
7 3 (2.97%) Mac OS X
7 3 (2.97%) Windows XP
8 2 (1.98%) Android
9 1 (0.99%) Linux
9 1 (0.99%) Mac OS
9 1 (0.99%) Unix
Processes & Methodologies
1 19 (18.81%) ITIL
2 9 (8.91%) Continuous Improvement
3 8 (7.92%) Incident Management
4 6 (5.94%) Document Management
4 6 (5.94%) Problem-Solving
5 4 (3.96%) Migration
5 4 (3.96%) Service Management
6 3 (2.97%) Patch Management
7 2 (1.98%) ERP
7 2 (1.98%) Proactive Monitoring
7 2 (1.98%) Problem Management
8 1 (0.99%) Collaborative Working
8 1 (0.99%) High Availability
8 1 (0.99%) ITIL V2
8 1 (0.99%) Root Cause Analysis
8 1 (0.99%) Server Monitoring
Programming Languages
1 5 (4.95%) SQL
2 4 (3.96%) PowerShell
3 3 (2.97%) VBScript
4 1 (0.99%) JavaScript
Qualifications
1 6 (5.94%) Degree
1 6 (5.94%) ITIL Certification
2 5 (4.95%) Microsoft Certification
3 3 (2.97%) MOS
4 2 (1.98%) MCP
4 2 (1.98%) MCSE
5 1 (0.99%) DBS Check
5 1 (0.99%) MCDST
5 1 (0.99%) MCSA
5 1 (0.99%) Security Cleared
Quality Assurance & Compliance
1 10 (9.90%) SLA
System Software
1 39 (38.61%) Active Directory
2 3 (2.97%) Samba
2 3 (2.97%) XenDesktop
3 1 (0.99%) Microsoft App-V
3 1 (0.99%) Virtual Machines
3 1 (0.99%) VMware Infrastructure
3 1 (0.99%) XenApp
Systems Management
1 6 (5.94%) SCCM
2 3 (2.97%) Cisco CUCM
3 1 (0.99%) Backup Exec
3 1 (0.99%) Systems Management Server (SMS)
Vendors
1 63 (62.38%) Microsoft
2 18 (17.82%) Citrix
3 7 (6.93%) HP
3 7 (6.93%) ServiceNow
4 5 (4.95%) Apple
4 5 (4.95%) Cisco
4 5 (4.95%) iManage
4 5 (4.95%) VMware
5 4 (3.96%) Hummingbird
5 4 (3.96%) Meridio
5 4 (3.96%) OpenText
6 3 (2.97%) Lotus
7 2 (1.98%) SAP
8 1 (0.99%) Epicor
8 1 (0.99%) JD Edwards
8 1 (0.99%) NetApp
8 1 (0.99%) Oracle
8 1 (0.99%) Sage
8 1 (0.99%) Salesforce.com
8 1 (0.99%) Sun