Period
to 21 April 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 21 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK > England
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 287 282 238
Rank change year-on-year -5 -44 +44
Contract jobs citing Problem Management 811 751 1,070
As % of all contract IT jobs advertised in England 0.88% 0.88% 1.09%
As % of the Processes & Methodologies category 1.02% 1.04% 1.30%
Number of daily rates quoted 494 411 697
England median daily rate £400 £362 £350
Median daily rate % change year-on-year +10.65% +3.29% -3.45%
10th Percentile £201 £168 £209
90th Percentile £600 £525 £538
UK median daily rate £400 £363 £350
% change year-on-year +10.34% +3.57% -2.78%
Number of hourly rates quoted 74 36 31
England median hourly rate £15.25 £18.37 £19.00
Median hourly rate % change year-on-year -17.01% -3.30% -8.31%
10th Percentile £11.25 £10.50 £10.50
90th Percentile £25.35 £33.00 £29.00
UK median hourly rate £15.25 £18.75 £19.50
% change year-on-year -18.66% -3.87% -7.14%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,476 72,029 82,365
As % of all contract IT jobs advertised in England 85.75% 84.52% 83.84%
Number of daily rates quoted 52,846 47,664 54,551
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.29%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £613
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,049 1,936 2,225
England median hourly rate £22.50 £25.00 £23.00
Median hourly rate % change year-on-year -10.00% +8.70% +10.71%
10th Percentile £11.25 £11.25 £11.50
90th Percentile £50.25 £50.00 £50.00
UK median hourly rate £22.50 £25.00 £25.00
% change year-on-year -10.00% - +21.95%

Problem Management
Job Vacancy Trend in England

Job postings citing Problem Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Problem Management in England

Problem Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management in England.

Contractor daily rate trend for Problem Management in England

Problem Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Problem Management in England over the 6 months to 21 April 2018.

Contractor daily rate histogram for Problem Management in England

Problem Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management in England.

Contractor hourly rate trend for Problem Management in England

Problem Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Problem Management in England over the 6 months to 21 April 2018.

Contractor hourly rate histogram for Problem Management in England

Problem Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the England region over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 335 £450 +11.80% 41
South East -26 184 £344 -1.79% 37
North of England -38 127 £375 +7.14% 41
East of England +34 84 £343 +14.42% 7
North West +3 83 £398 +25.20% 18
Midlands -20 65 £407 -9.50% 27
West Midlands -11 43 £400 -8.57% 18
North East -9 24 £538 +43.33% 7
Yorkshire -22 24 £350 - 16
East Midlands 0 21 £425 -15.00% 9
South West -3 15 £473 +107.69% 7
Problem Management
UK

For the 6 months to 21 April 2018, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Problem Management.

1 405 (49.94%) ITIL
2 277 (34.16%) Windows
3 223 (27.50%) Incident Management
4 221 (27.25%) Microsoft
5 213 (26.26%) Change Management
6 174 (21.45%) Service Management
7 167 (20.59%) Active Directory
8 154 (18.99%) Finance
9 138 (17.02%) Analytical Skills
10 135 (16.65%) Service Delivery
11 128 (15.78%) Problem-Solving
12 122 (15.04%) Linux
13 121 (14.92%) VMware
14 118 (14.55%) Cisco
15 117 (14.43%) SLA
16 113 (13.93%) SQL
17 106 (13.07%) Microsoft Office
18 105 (12.95%) Project Management
18 105 (12.95%) Agile Software Development
19 99 (12.21%) Windows Server
20 97 (11.96%) Management Information System
21 96 (11.84%) Unix
22 94 (11.59%) Root Cause Analysis
23 92 (11.34%) Security Cleared
24 91 (11.22%) Degree
25 87 (10.73%) Citrix
26 86 (10.60%) DNS
27 82 (10.11%) Oracle
28 80 (9.86%) Office 365
29 79 (9.74%) VMware Infrastructure

Problem Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (7.89%) MS Exchange
2 35 (4.32%) IIS
3 31 (3.82%) Apache
3 31 (3.82%) SharePoint
4 29 (3.58%) Skype for Business
5 25 (3.08%) WebLogic
6 24 (2.96%) Tomcat
7 14 (1.73%) SAS
8 13 (1.60%) Exchange Server 2010
8 13 (1.60%) JBoss
8 13 (1.60%) WebSphere
9 11 (1.36%) Confluence
10 10 (1.23%) CMS
10 10 (1.23%) Exchange Server 2007
10 10 (1.23%) Exchange Server 2013
10 10 (1.23%) nginx
11 9 (1.11%) Elasticsearch
12 7 (0.86%) OpenStack
13 5 (0.62%) IBM Notes
13 5 (0.62%) SharePoint Server
Applications
1 106 (13.07%) Microsoft Office
2 30 (3.70%) Microsoft Excel
3 14 (1.73%) Microsoft PowerPoint
4 13 (1.60%) Microsoft Project
5 8 (0.99%) MS Visio
Business Applications
1 12 (1.48%) RMDS
2 9 (1.11%) Remedy ITSM
3 6 (0.74%) Oracle EBS
4 5 (0.62%) Oracle Applications
4 5 (0.62%) Oracle EBS R12
5 4 (0.49%) Dynamics AX
5 4 (0.49%) Eloqua
6 3 (0.37%) NetSuite
7 2 (0.25%) BusinessWorks
7 2 (0.25%) ENOVIA
7 2 (0.25%) ION MarketView
8 1 (0.12%) Endur
8 1 (0.12%) Findur
8 1 (0.12%) Oracle ERP
8 1 (0.12%) SAP CO
8 1 (0.12%) SAP FI
8 1 (0.12%) SAP FI/CO
8 1 (0.12%) SAP HR
8 1 (0.12%) SAP MM
8 1 (0.12%) Unit4 Business World
Cloud Services
1 80 (9.86%) Office 365
2 47 (5.80%) Amazon AWS
3 45 (5.55%) Microsoft Azure
4 36 (4.44%) SaaS
5 33 (4.07%) PaaS
6 23 (2.84%) IaaS
7 7 (0.86%) Cloud Computing
7 7 (0.86%) Mimecast
8 5 (0.62%) Azure Active Directory
9 4 (0.49%) Salesforce Sales Cloud
10 3 (0.37%) G Suite
11 2 (0.25%) Akamai
11 2 (0.25%) OneDrive
12 1 (0.12%) Amazon EC2
12 1 (0.12%) Amazon S3
12 1 (0.12%) Amazon SQS
12 1 (0.12%) Google Drive
12 1 (0.12%) SuccessFactors
12 1 (0.12%) Virtual Private Cloud
Communications & Networking
1 86 (10.60%) DNS
2 75 (9.25%) Firewall
3 64 (7.89%) TCP/IP
4 56 (6.91%) WAN
5 55 (6.78%) DHCP
5 55 (6.78%) VPN
6 46 (5.67%) SAN
7 43 (5.30%) LAN
8 25 (3.08%) SSL
9 23 (2.84%) Network Security
10 19 (2.34%) Internet
11 17 (2.10%) NAS
11 17 (2.10%) SWIFTNet
12 16 (1.97%) BGP
13 15 (1.85%) Skype
14 14 (1.73%) Unified Communications
14 14 (1.73%) VLAN
14 14 (1.73%) VoIP
15 13 (1.60%) Intranet
15 13 (1.60%) IPsec
Database & Business Intelligence
1 57 (7.03%) SQL Server
2 17 (2.10%) Oracle Database
3 15 (1.85%) Data Warehouse
3 15 (1.85%) MySQL
4 13 (1.60%) Amazon RDS
4 13 (1.60%) Hadoop
4 13 (1.60%) NoSQL
5 11 (1.36%) Big Data
5 11 (1.36%) BusinessObjects
6 8 (0.99%) MongoDB
6 8 (0.99%) OLAP
6 8 (0.99%) Oracle Database 10g
7 7 (0.86%) Apache Hive
7 7 (0.86%) Relational Database
8 6 (0.74%) Data Lake
8 6 (0.74%) Oracle Database 11g
8 6 (0.74%) Oracle Database 12c
8 6 (0.74%) Oracle Reports
9 5 (0.62%) Blockchain
9 5 (0.62%) PostgreSQL
Development Applications
1 18 (2.22%) JIRA
2 11 (1.36%) Jenkins
3 9 (1.11%) Git (software)
4 8 (0.99%) CA Gen
5 7 (0.86%) JMeter
6 5 (0.62%) MSI
6 5 (0.62%) Team Foundation Server
7 3 (0.37%) Bitbucket
7 3 (0.37%) PeopleTools
7 3 (0.37%) Selenium
7 3 (0.37%) Visual Studio
7 3 (0.37%) Visual Studio Team System
8 2 (0.25%) IBM UrbanCode
8 2 (0.25%) VSS/SourceSafe
9 1 (0.12%) Ant
9 1 (0.12%) Cucumber
9 1 (0.12%) Octopus Deploy
9 1 (0.12%) Oracle APEX
9 1 (0.12%) TeamCity
9 1 (0.12%) TestRail
General
1 154 (18.99%) Finance
2 60 (7.40%) Banking
3 42 (5.18%) Telecoms
4 38 (4.69%) Retail
5 21 (2.59%) Legal
6 10 (1.23%) Investment Banking
7 8 (0.99%) Manufacturing
8 7 (0.86%) Back Office
8 7 (0.86%) Billing
8 7 (0.86%) Pharmaceutical
9 6 (0.74%) Marketing
9 6 (0.74%) Military
10 5 (0.62%) German Language
10 5 (0.62%) Publishing
11 4 (0.49%) Advertising
11 4 (0.49%) Front Office
11 4 (0.49%) Law
12 3 (0.37%) Automotive
12 3 (0.37%) Italian Language
13 2 (0.25%) Spanish Language
Job Titles
1 179 (22.07%) Analyst
2 74 (9.12%) Service Analyst
3 64 (7.89%) Support Analyst
4 54 (6.66%) Support Engineer
5 51 (6.29%) Infrastructure Engineer
5 51 (6.29%) Service Manager
6 45 (5.55%) Service Desk Analyst
7 38 (4.69%) Applications Support
8 35 (4.32%) Desktop Support
9 34 (4.19%) Consultant
10 33 (4.07%) Developer
11 26 (3.21%) Delivery Manager
11 26 (3.21%) Network Engineer
12 25 (3.08%) 2nd Line Support
12 25 (3.08%) Administrator
13 24 (2.96%) Project Manager
14 22 (2.71%) Applications Support Analyst
14 22 (2.71%) IT Analyst
14 22 (2.71%) Senior Analyst
15 21 (2.59%) DBA
Libraries, Frameworks & Software Standards
1 35 (4.32%) Web Services
2 25 (3.08%) Middleware
3 13 (1.60%) Elastic Stack
4 12 (1.48%) .NET
4 12 (1.48%) HTML
4 12 (1.48%) J2EE
5 9 (1.11%) CSS
5 9 (1.11%) XML
6 8 (0.99%) AngularJS
7 7 (0.86%) HTML5
7 7 (0.86%) LDAP
7 7 (0.86%) WebSphere MQ
8 5 (0.62%) CSS3
8 5 (0.62%) IBM Integration Bus
8 5 (0.62%) JSP
8 5 (0.62%) REST
8 5 (0.62%) SailPoint
9 4 (0.49%) Node.js
9 4 (0.49%) Oracle Fusion
9 4 (0.49%) Rendezvous
Miscellaneous
1 138 (17.02%) Analytical Skills
2 97 (11.96%) Management Information System
3 56 (6.91%) Data Centre
4 32 (3.95%) Computer Science
5 24 (2.96%) Clustering
6 19 (2.34%) SWIFT
7 17 (2.10%) CMDB
8 16 (1.97%) User Experience
9 14 (1.73%) Self-Motivation
10 13 (1.60%) NHS
10 13 (1.60%) Replication
11 12 (1.48%) Video Conferencing
12 11 (1.36%) Blackberry
12 11 (1.36%) iPhone
13 10 (1.23%) Equities
13 10 (1.23%) PKI
14 9 (1.11%) iPad
15 8 (0.99%) Fat Client
15 8 (0.99%) Fixed Income
15 8 (0.99%) Thin Client
Operating Systems
1 277 (34.16%) Windows
2 122 (15.04%) Linux
3 99 (12.21%) Windows Server
4 96 (11.84%) Unix
5 58 (7.15%) Windows Server 2012
6 53 (6.54%) Windows 7
7 51 (6.29%) Windows Server 2008
8 48 (5.92%) Windows 10
9 30 (3.70%) Red Hat Enterprise Linux
10 18 (2.22%) Windows Server 2003
11 17 (2.10%) Windows 2000
12 15 (1.85%) Apple iOS
12 15 (1.85%) Mac OS
13 11 (1.36%) Android
14 10 (1.23%) Solaris
14 10 (1.23%) Windows XP
15 9 (1.11%) Windows Vista
16 8 (0.99%) Windows 8
17 7 (0.86%) AIX
18 5 (0.62%) Windows NT
Processes & Methodologies
1 405 (49.94%) ITIL
2 223 (27.50%) Incident Management
3 213 (26.26%) Change Management
4 174 (21.45%) Service Management
5 135 (16.65%) Service Delivery
6 128 (15.78%) Problem-Solving
7 105 (12.95%) Agile Software Development
7 105 (12.95%) Project Management
8 94 (11.59%) Root Cause Analysis
9 78 (9.62%) ITSM
10 70 (8.63%) Configuration Management
11 64 (7.89%) ITIL V3
12 62 (7.64%) Migration
13 60 (7.40%) Disaster Recovery
14 58 (7.15%) PRINCE2
15 56 (6.91%) Stakeholder Management
16 54 (6.66%) Release Management
17 52 (6.41%) Data Management
18 51 (6.29%) Capacity Planning
19 50 (6.17%) DevOps
Programming Languages
1 113 (13.93%) SQL
2 69 (8.51%) PowerShell
3 49 (6.04%) Java
4 32 (3.95%) Perl
5 30 (3.70%) Python
6 25 (3.08%) Shell Script
7 22 (2.71%) JavaScript
8 20 (2.47%) PL/SQL
9 11 (1.36%) VBScript
10 10 (1.23%) Bash Shell
11 9 (1.11%) C
11 9 (1.11%) C#
11 9 (1.11%) Ruby
12 6 (0.74%) VB
13 5 (0.62%) PHP
13 5 (0.62%) T-SQL
14 3 (0.37%) C++
14 3 (0.37%) VB.NET
14 3 (0.37%) VB6
14 3 (0.37%) VBA
Qualifications
1 92 (11.34%) Security Cleared
2 91 (11.22%) Degree
3 66 (8.14%) SC Cleared
4 43 (5.30%) Cisco Certification
5 40 (4.93%) CISSP
6 33 (4.07%) CCNP
6 33 (4.07%) MCP
7 32 (3.95%) CISM
8 24 (2.96%) CCDP
8 24 (2.96%) Chartered Engineer
8 24 (2.96%) PRINCE2 Certification
9 21 (2.59%) CCIE
9 21 (2.59%) Microsoft Certification
9 21 (2.59%) PRINCE2 Practitioner
10 18 (2.22%) MCSE
11 16 (1.97%) DV Cleared
11 16 (1.97%) ITIL Certification
12 14 (1.73%) VMware Certified Professional (VCP)
13 13 (1.60%) CCNA
14 12 (1.48%) Citrix Certification
Quality Assurance & Compliance
1 117 (14.43%) SLA
2 17 (2.10%) TARGET2
3 16 (1.97%) QA
4 13 (1.60%) GDPR
5 12 (1.48%) PMO
6 10 (1.23%) Data Quality
6 10 (1.23%) ISO/IEC 20000
6 10 (1.23%) PCI DSS
7 8 (0.99%) ISO/IEC 27001
7 8 (0.99%) Sarbanes-Oxley
8 6 (0.74%) Dodd-Frank
9 5 (0.62%) ISO 9001
10 4 (0.49%) EMIR
10 4 (0.49%) HL7
10 4 (0.49%) MiFID
11 3 (0.37%) ISO/IEC 27005
12 2 (0.25%) ISO 8583
12 2 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.12%) GMP
13 1 (0.12%) ISO 9000
System Software
1 167 (20.59%) Active Directory
2 79 (9.74%) VMware Infrastructure
3 45 (5.55%) Hyper-V
4 36 (4.44%) XenApp
5 32 (3.95%) Microsoft App-V
6 23 (2.84%) VMware ESXi
7 18 (2.22%) Virtual Machines
8 15 (1.85%) XenDesktop
9 12 (1.48%) Terminal Services
10 10 (1.23%) Docker
11 8 (0.99%) Oracle RAC
11 8 (0.99%) XenServer
12 7 (0.86%) DFS Replication
13 6 (0.74%) Firmware
14 5 (0.62%) BitLocker
14 5 (0.62%) Citrix Presentation Server
14 5 (0.62%) VirtualBox
14 5 (0.62%) VMware Workstation
14 5 (0.62%) vSphere
15 4 (0.49%) HDFS
Systems Management
1 78 (9.62%) SCCM
2 25 (3.08%) Backup Exec
3 20 (2.47%) SCOM
4 17 (2.10%) Norton AntiVirus
5 14 (1.73%) Single Sign-On
6 13 (1.60%) NetBackup
6 13 (1.60%) WSUS
7 12 (1.48%) Ansible
7 12 (1.48%) Microsoft Intune
8 11 (1.36%) BladeLogic
9 10 (1.23%) ITRS Geneos
9 10 (1.23%) Puppet
10 9 (1.11%) Data Guard
10 9 (1.11%) Microsoft Clustering
11 8 (0.99%) Failover Clustering
11 8 (0.99%) Nagios
11 8 (0.99%) Tivoli
11 8 (0.99%) Tivoli Storage Manager
12 7 (0.86%) PowerBroker
12 7 (0.86%) Rancher
Vendors
1 221 (27.25%) Microsoft
2 121 (14.92%) VMware
3 118 (14.55%) Cisco
4 87 (10.73%) Citrix
5 82 (10.11%) Oracle
6 57 (7.03%) HP
6 57 (7.03%) ServiceNow
7 43 (5.30%) NetApp
8 35 (4.32%) IBM
9 33 (4.07%) Dell
10 30 (3.70%) Symantec
11 27 (3.33%) Red Hat
12 25 (3.08%) Remedy
13 20 (2.47%) CheckPoint
13 20 (2.47%) Ivanti
14 19 (2.34%) SolarWinds
15 18 (2.22%) CommVault
15 18 (2.22%) Veeam
16 17 (2.10%) McAfee
16 17 (2.10%) Sun