Period
to 18 July 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 18 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK > England
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 304 301 344
Rank change year-on-year -3 +43 -97
Contract jobs citing Problem Management 711 790 639
As % of all contract IT jobs advertised in England 0.84% 0.84% 0.73%
As % of the Processes & Methodologies category 0.96% 0.96% 0.85%
Number of daily rates quoted 366 446 370
England median daily rate £425 £420 £375
Median daily rate % change year-on-year +1.19% +12.00% +7.14%
10th Percentile £200 £200 £195
90th Percentile £613 £606 £525
UK median daily rate £425 £411 £375
% change year-on-year +3.34% +9.67% +7.14%
Number of hourly rates quoted 34 61 37
England median hourly rate £23.00 £16.00 £14.15
Median hourly rate % change year-on-year +43.75% +13.11% -37.13%
10th Percentile £13.05 £12.25 £9.70
90th Percentile £33.40 £30.25 £29.75
UK median hourly rate £23.00 £16.00 £17.50
% change year-on-year +43.75% -8.57% -30.00%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 73,703 81,942 75,158
As % of all contract IT jobs advertised in England 87.30% 86.80% 85.88%
Number of daily rates quoted 49,067 54,501 49,491
England median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £305 £300 £279
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £443
% change year-on-year +5.56% +1.69% +4.12%
Number of hourly rates quoted 2,011 2,257 1,957
England median hourly rate £25.00 £22.00 £25.00
Median hourly rate % change year-on-year +13.64% -12.00% +5.26%
10th Percentile £12.00 £11.25 £11.33
90th Percentile £53.00 £50.25 £51.35
UK median hourly rate £24.84 £21.50 £25.00
% change year-on-year +15.51% -14.00% +3.52%

Problem Management
Job Vacancy Trend in England

Job postings citing Problem Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Problem Management in England

Problem Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management in England.

Contractor daily rate trend for Problem Management in England

Problem Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Problem Management in England over the 6 months to 18 July 2019.

Contractor daily rate histogram for Problem Management in England

Problem Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management in England.

Contractor hourly rate trend for Problem Management in England

Problem Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Problem Management in England over the 6 months to 18 July 2019.

Contractor hourly rate histogram for Problem Management in England

Problem Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the England region over the 6 months to 18 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 241 £475 - 44
South East +38 196 £425 +28.79% 44
North of England -5 82 £381 -4.69% 49
Midlands +3 70 £375 -7.98% 19
South West +41 66 £353 +0.71% 16
West Midlands +9 60 £360 -10.00% 9
East of England -22 56 £390 -2.50% 20
North West -22 48 £450 +13.92% 38
Yorkshire +26 25 £375 -6.25% 7
East Midlands +13 10 £389 -18.05% 10
North East +9 9 £300 -40.00% 4
Problem Management
UK

For the 6 months to 18 July 2019, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Problem Management.

1 357 (50.21%) ITIL
2 205 (28.83%) Incident Management
3 201 (28.27%) Windows
4 183 (25.74%) Service Management
5 167 (23.49%) Microsoft
6 166 (23.35%) Change Management
7 162 (22.78%) Agile Software Development
8 135 (18.99%) Active Directory
9 124 (17.44%) Finance
10 108 (15.19%) Office 365
11 104 (14.63%) Service Delivery
12 101 (14.21%) Microsoft Office
13 100 (14.06%) SQL
14 99 (13.92%) Problem-Solving
15 98 (13.78%) Microsoft Azure
16 96 (13.50%) DevOps
17 95 (13.36%) Analytical Skills
17 95 (13.36%) ITSM
18 94 (13.22%) Configuration Management
19 93 (13.08%) SLA
20 90 (12.66%) JIRA
21 87 (12.24%) Cisco
22 79 (11.11%) Security Cleared
23 78 (10.97%) Windows Server
24 77 (10.83%) Firewall
25 74 (10.41%) Linux
26 72 (10.13%) VMware
26 72 (10.13%) Release Management
27 68 (9.56%) SCCM
27 68 (9.56%) Oracle

Problem Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (9.42%) Confluence
2 47 (6.61%) SharePoint
3 42 (5.91%) MS Exchange
4 21 (2.95%) WebLogic
5 17 (2.39%) Exchange Server 2010
6 16 (2.25%) IIS
7 14 (1.97%) Apache
7 14 (1.97%) Skype for Business
8 13 (1.83%) IBM Notes
9 11 (1.55%) Exchange Server 2013
10 7 (0.98%) Blackberry Enterprise Server
10 7 (0.98%) SAS
10 7 (0.98%) SharePoint 2013
10 7 (0.98%) SharePoint Server
11 6 (0.84%) SharePoint 2010
12 5 (0.70%) BizTalk Server
13 4 (0.56%) Adobe Experience Manager
13 4 (0.56%) Elasticsearch
13 4 (0.56%) JBoss
13 4 (0.56%) Tomcat
Applications
1 101 (14.21%) Microsoft Office
2 27 (3.80%) Microsoft Excel
3 18 (2.53%) Microsoft PowerPoint
4 5 (0.70%) Microsoft Project
5 3 (0.42%) MS Visio
6 1 (0.14%) Acrobat
6 1 (0.14%) Stata
Business Applications
1 18 (2.53%) assyst
2 14 (1.97%) Remedy ITSM
3 7 (0.98%) Dynamics CRM
4 4 (0.56%) Salesforce.com CRM
5 3 (0.42%) Dynamics AX
5 3 (0.42%) Dynamics NAV
6 2 (0.28%) Eloqua
6 2 (0.28%) NetSuite
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Oracle EBS R12
6 2 (0.28%) Retail-J
6 2 (0.28%) SAP FI
6 2 (0.28%) SAP IS-U
6 2 (0.28%) SAP Oil and Gas
6 2 (0.28%) SAP Retail
7 1 (0.14%) SAP CRM
7 1 (0.14%) SAP S/4HANA
7 1 (0.14%) Unit4 Business World
Cloud Services
1 108 (15.19%) Office 365
2 98 (13.78%) Microsoft Azure
3 66 (9.28%) Amazon AWS
4 23 (3.23%) Azure Active Directory
5 21 (2.95%) SaaS
6 17 (2.39%) IaaS
7 15 (2.11%) OneDrive
8 11 (1.55%) Dynamics 365
8 11 (1.55%) Google Cloud Platform
8 11 (1.55%) Power Platform
9 10 (1.41%) PaaS
10 9 (1.27%) G Suite
11 8 (1.13%) AWS CloudFormation
12 7 (0.98%) Amazon CloudWatch
12 7 (0.98%) Datadog
12 7 (0.98%) Google Analytics
13 5 (0.70%) Force.com
14 4 (0.56%) Cloud Computing
14 4 (0.56%) GitHub
14 4 (0.56%) Salesforce Service Cloud
Communications & Networking
1 77 (10.83%) Firewall
2 57 (8.02%) WAN
3 49 (6.89%) DNS
4 45 (6.33%) LAN
5 33 (4.64%) DHCP
6 32 (4.50%) Wireless
7 30 (4.22%) TCP/IP
8 25 (3.52%) SAN
9 23 (3.23%) Network Security
9 23 (3.23%) Skype
10 22 (3.09%) BGP
10 22 (3.09%) VPN
11 18 (2.53%) MPLS
12 14 (1.97%) 4G
12 14 (1.97%) Internet
12 14 (1.97%) VoIP
13 12 (1.69%) 3G
13 12 (1.69%) NAS
13 12 (1.69%) Radio Access Network
13 12 (1.69%) VLAN
Database & Business Intelligence
1 39 (5.49%) SQL Server
2 19 (2.67%) DB2
3 18 (2.53%) Big Data
4 15 (2.11%) BusinessObjects
5 11 (1.55%) Power BI
5 11 (1.55%) SQL Server Integration Services
6 9 (1.27%) Hadoop
7 8 (1.13%) Oracle Reports
8 7 (0.98%) BigQuery
8 7 (0.98%) MySQL
8 7 (0.98%) Oracle Database
9 6 (0.84%) MongoDB
9 6 (0.84%) SAP BW
9 6 (0.84%) SQL Server 2012
10 5 (0.70%) Relational Database
11 4 (0.56%) Amazon RDS
11 4 (0.56%) Oracle BI Publisher
11 4 (0.56%) SQL Server Reporting Services
12 2 (0.28%) NoSQL
12 2 (0.28%) RDBMS
Development Applications
1 90 (12.66%) JIRA
2 39 (5.49%) Git (software)
3 28 (3.94%) Jenkins
4 19 (2.67%) Bitbucket
4 19 (2.67%) Sonatype Nexus
5 10 (1.41%) Team Foundation Server
6 9 (1.27%) Visual Studio
7 8 (1.13%) Ant
8 6 (0.84%) Selenium
9 4 (0.56%) TeamCity
10 3 (0.42%) ClearQuest
10 3 (0.42%) Visual Studio Team System
11 2 (0.28%) Atlassian Bamboo
11 2 (0.28%) CA Gen
11 2 (0.28%) GitLab
11 2 (0.28%) Hudson
11 2 (0.28%) Maven
12 1 (0.14%) Checkstyle
12 1 (0.14%) Subversion
12 1 (0.14%) WinDbg
General
1 124 (17.44%) Finance
2 45 (6.33%) Telecoms
3 37 (5.20%) Banking
4 27 (3.80%) Retail
5 12 (1.69%) Billing
5 12 (1.69%) Financial Institution
5 12 (1.69%) Legal
6 11 (1.55%) Investment Banking
7 9 (1.27%) Law
8 8 (1.13%) Publishing
9 7 (0.98%) Back Office
9 7 (0.98%) Front Office
10 5 (0.70%) Manufacturing
11 4 (0.56%) Local Government
12 3 (0.42%) Advertising
13 1 (0.14%) Automotive
13 1 (0.14%) Electronics
13 1 (0.14%) German Language
13 1 (0.14%) Pharmaceutical
Job Titles
1 138 (19.41%) Analyst
2 67 (9.42%) Developer
3 55 (7.74%) Network Engineer
3 55 (7.74%) Service Analyst
4 48 (6.75%) Service Manager
5 44 (6.19%) Support Analyst
6 42 (5.91%) Service Desk Analyst
7 41 (5.77%) Infrastructure Engineer
8 32 (4.50%) Support Engineer
9 29 (4.08%) Administrator
9 29 (4.08%) Consultant
10 26 (3.66%) Problem Manager
11 24 (3.38%) Delivery Manager
12 23 (3.23%) DevOps Engineer
13 22 (3.09%) Desktop Support
14 21 (2.95%) 2nd Line Support
14 21 (2.95%) Cloud Engineer
15 20 (2.81%) Services Delivery Manager
16 19 (2.67%) Applications Support
16 19 (2.67%) Incident Manager
Libraries, Frameworks & Software Standards
1 27 (3.80%) Web Services
2 25 (3.52%) LDAP
3 23 (3.23%) J2EE
4 21 (2.95%) .NET
5 20 (2.81%) HTML
6 16 (2.25%) Elastic Stack
7 15 (2.11%) RabbitMQ
8 14 (1.97%) CSS
9 11 (1.55%) jQuery
9 11 (1.55%) REST
10 10 (1.41%) Middleware
11 7 (0.98%) AngularJS
11 7 (0.98%) ASP.NET
11 7 (0.98%) ASP.NET MVC
11 7 (0.98%) FIX Protocol
11 7 (0.98%) SOAP
11 7 (0.98%) XML
12 6 (0.84%) ASP.NET MVC 4
12 6 (0.84%) Twitter Bootstrap
13 5 (0.70%) XMPP
Miscellaneous
1 95 (13.36%) Analytical Skills
2 46 (6.47%) Management Information System
3 45 (6.33%) Data Centre
4 20 (2.81%) Self-Motivation
5 17 (2.39%) Clustering
5 17 (2.39%) NHS
6 16 (2.25%) Blackberry
6 16 (2.25%) Hybrid Cloud
7 10 (1.41%) Smartphone
8 7 (0.98%) CMDB
8 7 (0.98%) Driving Licence
8 7 (0.98%) Equities
8 7 (0.98%) PKI
8 7 (0.98%) Public Cloud
9 6 (0.84%) Linux Command Line
10 5 (0.70%) Hedge funds
10 5 (0.70%) PMI
10 5 (0.70%) Video Conferencing
11 4 (0.56%) Distributed Denial-of-Service
11 4 (0.56%) Enterprise Cloud
Operating Systems
1 201 (28.27%) Windows
2 78 (10.97%) Windows Server
3 74 (10.41%) Linux
4 62 (8.72%) Unix
5 59 (8.30%) Windows 10
6 52 (7.31%) Windows Server 2012
7 42 (5.91%) Windows Server 2008
8 28 (3.94%) Windows 7
9 22 (3.09%) Windows Server 2003
10 21 (2.95%) Red Hat Enterprise Linux
11 17 (2.39%) Solaris
12 16 (2.25%) Windows XP
13 14 (1.97%) Android
14 9 (1.27%) AIX
15 8 (1.13%) Apple iOS
16 6 (0.84%) Windows 8
17 5 (0.70%) CentOS
17 5 (0.70%) Ubuntu
17 5 (0.70%) Windows 2000
18 4 (0.56%) OpenVMS
Processes & Methodologies
1 357 (50.21%) ITIL
2 205 (28.83%) Incident Management
3 183 (25.74%) Service Management
4 166 (23.35%) Change Management
5 162 (22.78%) Agile Software Development
6 104 (14.63%) Service Delivery
7 99 (13.92%) Problem-Solving
8 96 (13.50%) DevOps
9 95 (13.36%) ITSM
10 94 (13.22%) Configuration Management
11 72 (10.13%) Release Management
12 61 (8.58%) Process Improvement
13 57 (8.02%) Infrastructure Engineering
14 56 (7.88%) Root Cause Analysis
15 55 (7.74%) Data Modelling
16 53 (7.45%) Business Intelligence
17 48 (6.75%) Continuous Improvement
18 47 (6.61%) Migration
19 43 (6.05%) Test Strategy
20 40 (5.63%) Project Management
Programming Languages
1 100 (14.06%) SQL
2 62 (8.72%) PowerShell
3 48 (6.75%) Java
4 32 (4.50%) Shell Script
5 31 (4.36%) Python
6 29 (4.08%) JavaScript
6 29 (4.08%) Perl
7 24 (3.38%) PL/SQL
8 21 (2.95%) Bash Shell
9 20 (2.81%) C#
10 12 (1.69%) VB
11 10 (1.41%) C
11 10 (1.41%) Ruby
11 10 (1.41%) T-SQL
11 10 (1.41%) VBA
12 9 (1.27%) VB6
13 7 (0.98%) ABAP
13 7 (0.98%) COBOL
14 4 (0.56%) Fortran
14 4 (0.56%) Korn
Qualifications
1 79 (11.11%) Security Cleared
2 56 (7.88%) Degree
3 52 (7.31%) Cisco Certification
4 45 (6.33%) SC Cleared
5 39 (5.49%) ITIL Certification
6 33 (4.64%) CCNP
7 32 (4.50%) Microsoft Certification
8 29 (4.08%) CCNA
9 15 (2.11%) DV Cleared
9 15 (2.11%) MCSE
10 14 (1.97%) ITIL Foundation Certificate
11 12 (1.69%) MCSA
12 11 (1.55%) MCP
13 10 (1.41%) CCA
13 10 (1.41%) CISM
13 10 (1.41%) CISSP
13 10 (1.41%) Citrix Certification
13 10 (1.41%) PRINCE2 Practitioner
14 8 (1.13%) Computer Science Degree
14 8 (1.13%) MCITP
Quality Assurance & Compliance
1 93 (13.08%) SLA
2 12 (1.69%) Sarbanes-Oxley
3 11 (1.55%) QA
4 10 (1.41%) COBIT
5 7 (0.98%) ISO/IEC 20000
6 6 (0.84%) GDPR
7 4 (0.56%) PMO
8 3 (0.42%) ISO/IEC 27001
8 3 (0.42%) MiFID
8 3 (0.42%) PCI DSS
9 2 (0.28%) NIST
9 2 (0.28%) SSAE 16
10 1 (0.14%) Data Quality
10 1 (0.14%) Disclosure Scotland
10 1 (0.14%) GAMP
10 1 (0.14%) HIPAA
10 1 (0.14%) ISAE 3402
10 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.14%) RMADS
System Software
1 135 (18.99%) Active Directory
2 36 (5.06%) Hyper-V
3 33 (4.64%) VMware Infrastructure
4 25 (3.52%) Docker
5 21 (2.95%) Virtual Machines
6 16 (2.25%) VMware ESXi
7 15 (2.11%) vSphere
8 11 (1.55%) XenDesktop
9 10 (1.41%) XenApp
10 8 (1.13%) Virtual Desktop
10 8 (1.13%) VMware NSX
11 6 (0.84%) Firmware
11 6 (0.84%) NFS
12 4 (0.56%) BitLocker
12 4 (0.56%) Citrix Hypervisor
12 4 (0.56%) ISA Server
12 4 (0.56%) Microsoft App-V
12 4 (0.56%) Virtual Servers
13 3 (0.42%) DFS Replication
13 3 (0.42%) Varnish
Systems Management
1 68 (9.56%) SCCM
2 24 (3.38%) Ansible
3 21 (2.95%) SCOM
4 20 (2.81%) Puppet
5 15 (2.11%) Microsoft Intune
5 15 (2.11%) Opscode Chef
5 15 (2.11%) Single Sign-On
6 13 (1.83%) Terraform
7 12 (1.69%) Opsview
7 12 (1.69%) Systems Management Server (SMS)
8 11 (1.55%) vCenter Server
9 10 (1.41%) WSUS
10 9 (1.27%) Cisco UCCX
11 7 (0.98%) Norton AntiVirus
11 7 (0.98%) SCVMM
12 6 (0.84%) Cisco CUCM
12 6 (0.84%) Failover Clustering
12 6 (0.84%) Tivoli
13 5 (0.70%) vRealize
13 5 (0.70%) vRealize Orchestrator
Vendors
1 167 (23.49%) Microsoft
2 87 (12.24%) Cisco
3 72 (10.13%) VMware
4 68 (9.56%) Oracle
5 42 (5.91%) Citrix
6 39 (5.49%) HP
7 38 (5.34%) ServiceNow
8 31 (4.36%) Remedy
9 27 (3.80%) CheckPoint
10 25 (3.52%) NetApp
11 21 (2.95%) BEA
11 21 (2.95%) Splunk
12 19 (2.67%) Atlassian
12 19 (2.67%) Juniper
13 18 (2.53%) EMC
13 18 (2.53%) Palo Alto
13 18 (2.53%) webMethods
14 16 (2.25%) Dell
14 16 (2.25%) Google
15 15 (2.11%) SAP