Period
to 13 November 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK > England
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 277 313 345
Rank change year-on-year +36 +32 -100
Contract jobs citing Problem Management 727 789 701
As % of all contract IT jobs advertised in England 0.94% 0.83% 0.75%
As % of the Processes & Methodologies category 1.09% 0.96% 0.86%
Number of daily rates quoted 384 462 456
England median daily rate £405 £400 £400
Median daily rate % change year-on-year +1.25% - +6.67%
10th Percentile £213 £206 £176
90th Percentile £588 £588 £589
UK median daily rate £400 £400 £390
% change year-on-year - +2.56% +4.00%
Number of hourly rates quoted 29 29 29
England median hourly rate £16.00 £18.00 £15.00
Median hourly rate % change year-on-year -11.11% +20.00% -36.84%
10th Percentile £13.37 £13.85 £9.85
90th Percentile £55.25 £30.54 £27.60
UK median hourly rate £16.00 £18.35 £16.00
% change year-on-year -12.81% +14.69% -32.63%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 66,594 82,431 81,127
As % of all contract IT jobs advertised in England 86.38% 86.93% 86.36%
Number of daily rates quoted 44,152 55,209 54,422
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £644 £638
UK median daily rate £475 £460 £450
% change year-on-year +3.26% +2.22% +5.88%
Number of hourly rates quoted 2,033 2,119 1,928
England median hourly rate £24.00 £22.00 £23.00
Median hourly rate % change year-on-year +9.09% -4.35% +2.22%
10th Percentile £11.85 £11.44 £11.25
90th Percentile £53.75 £50.80 £49.75
UK median hourly rate £23.50 £22.00 £23.00
% change year-on-year +6.82% -4.35% +2.22%

Problem Management
Job Vacancy Trend in England

Job postings citing Problem Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Problem Management in England

Problem Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management in England.

Contractor daily rate trend for Problem Management in England

Problem Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Problem Management in England over the 6 months to 13 November 2019.

Contractor daily rate histogram for Problem Management in England

Problem Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management in England.

Contractor hourly rate trend for Problem Management in England

Problem Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Problem Management in England over the 6 months to 13 November 2019.

Contractor hourly rate histogram for Problem Management in England

Problem Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the England region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +60 238 £425 -10.53% 44
South East +60 227 £428 +22.29% 35
North of England +39 131 £375 -3.85% 48
North West +21 86 £419 +11.67% 21
Midlands +8 56 £400 +11.11% 28
West Midlands +13 50 £400 +11.11% 23
South West +13 38 £356 -5.01% 20
East of England -27 37 £375 +15.38% 14
Yorkshire +18 31 £275 -27.87% 21
North East +16 14 £333 -17.60% 6
East Midlands +16 6 £400 +14.70% 5
Problem Management
UK

For the 6 months to 13 November 2019, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Problem Management.

1 336 (46.22%) ITIL
2 214 (29.44%) Windows
3 213 (29.30%) Change Management
4 199 (27.37%) Microsoft
5 184 (25.31%) Incident Management
6 163 (22.42%) Service Management
7 141 (19.39%) Agile Software Development
8 125 (17.19%) Problem-Solving
9 122 (16.78%) SQL
10 121 (16.64%) Finance
10 121 (16.64%) Security Cleared
11 117 (16.09%) SLA
12 111 (15.27%) Configuration Management
13 105 (14.44%) Office 365
14 101 (13.89%) Service Delivery
15 98 (13.48%) Active Directory
16 94 (12.93%) Cisco
17 91 (12.52%) Analytical Skills
17 91 (12.52%) Azure
18 90 (12.38%) SC Cleared
19 84 (11.55%) Windows Server
20 83 (11.42%) Oracle
21 82 (11.28%) Microsoft Office
22 80 (11.00%) VMware
23 79 (10.87%) Process Improvement
24 77 (10.59%) JIRA
25 74 (10.18%) Linux
26 72 (9.90%) Firewall
26 72 (9.90%) DevOps
27 70 (9.63%) SCCM

Problem Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (7.57%) Confluence
2 52 (7.15%) MS Exchange
3 50 (6.88%) SharePoint
4 37 (5.09%) WebLogic
5 30 (4.13%) Skype for Business
6 29 (3.99%) Exchange Server 2010
7 19 (2.61%) Exchange Server 2013
8 14 (1.93%) IBM Notes
9 13 (1.79%) Apache
9 13 (1.79%) IIS
10 11 (1.51%) SAP Portal
11 9 (1.24%) Adobe Experience Manager
12 6 (0.83%) Mattermost
13 4 (0.55%) CMS
13 4 (0.55%) SAS
14 3 (0.41%) JBoss
15 2 (0.28%) BizTalk Server
15 2 (0.28%) IBM Domino
15 2 (0.28%) K2 blackpearl
15 2 (0.28%) SharePoint Server
Applications
1 82 (11.28%) Microsoft Office
2 37 (5.09%) Microsoft Excel
3 19 (2.61%) Microsoft PowerPoint
4 13 (1.79%) MS Visio
5 4 (0.55%) Microsoft Project
6 2 (0.28%) Spreadsheet
Business Applications
1 14 (1.93%) Dynamics CRM
2 12 (1.65%) Remedy ITSM
3 6 (0.83%) SAP PSCD
4 5 (0.69%) SAP CRM
5 3 (0.41%) Oracle EBS R12
6 2 (0.28%) Dynamics AX
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Salesforce.com CRM
6 2 (0.28%) SAP Oil and Gas
7 1 (0.14%) Aareon QL
7 1 (0.14%) Academy Housing
7 1 (0.14%) Carpe Diem
7 1 (0.14%) Elite 3E
7 1 (0.14%) Magento
7 1 (0.14%) Maximo
7 1 (0.14%) OPENContractor
7 1 (0.14%) OPENHousing
7 1 (0.14%) SAP MDG
7 1 (0.14%) SAP MDM
7 1 (0.14%) SAP S/4HANA
Cloud Services
1 105 (14.44%) Office 365
2 91 (12.52%) Azure
3 43 (5.91%) AWS
4 18 (2.48%) G Suite
4 18 (2.48%) PaaS
5 17 (2.34%) OneDrive
5 17 (2.34%) SaaS
6 15 (2.06%) Power Platform
7 14 (1.93%) AWS CloudFormation
8 13 (1.79%) Amazon CloudWatch
8 13 (1.79%) Azure Active Directory
9 12 (1.65%) Datadog
9 12 (1.65%) IaaS
10 10 (1.38%) Dynamics 365
11 8 (1.10%) Serverless
12 7 (0.96%) Azure Functions
13 5 (0.69%) Force.com
14 3 (0.41%) Akamai
14 3 (0.41%) GCP
14 3 (0.41%) Trello
Communications & Networking
1 72 (9.90%) Firewall
2 53 (7.29%) WAN
3 47 (6.46%) Skype
4 45 (6.19%) DNS
5 40 (5.50%) LAN
6 37 (5.09%) DHCP
7 34 (4.68%) SAN
7 34 (4.68%) TCP/IP
8 26 (3.58%) Internet
9 25 (3.44%) VPN
10 24 (3.30%) BGP
10 24 (3.30%) Wireless
11 22 (3.03%) VoIP
12 17 (2.34%) MPLS
12 17 (2.34%) Network Security
13 16 (2.20%) Cisco ASA
14 15 (2.06%) Wi-Fi
15 14 (1.93%) NAS
16 13 (1.79%) 4G
17 12 (1.65%) NetScaler
Database & Business Intelligence
1 47 (6.46%) SQL Server
2 22 (3.03%) Big Data
3 20 (2.75%) BusinessObjects
4 17 (2.34%) SQL Server Integration Services
5 16 (2.20%) MySQL
6 15 (2.06%) Power BI
6 15 (2.06%) SQL Server Reporting Services
7 12 (1.65%) Relational Database
8 11 (1.51%) SAP BW
9 9 (1.24%) DB2
10 7 (0.96%) Oracle Reports
11 6 (0.83%) MongoDB
11 6 (0.83%) Oracle Database
12 5 (0.69%) Hadoop
13 4 (0.55%) Base SAS
13 4 (0.55%) SAP HANA
13 4 (0.55%) SAS Data Integration Studio
13 4 (0.55%) SAS Enterprise Guide
13 4 (0.55%) SQL Server 2012
14 3 (0.41%) Data Warehouse
Development Applications
1 77 (10.59%) JIRA
2 26 (3.58%) Git (software)
3 25 (3.44%) Bitbucket
4 23 (3.16%) Jenkins
5 18 (2.48%) Sonatype Nexus
6 12 (1.65%) Team Foundation Server
7 8 (1.10%) Ant
7 8 (1.10%) Selenium
8 6 (0.83%) ClearQuest
8 6 (0.83%) ProC
9 5 (0.69%) PowerBuilder
9 5 (0.69%) Visual Studio Team System
10 4 (0.55%) Cucumber
10 4 (0.55%) JUnit
10 4 (0.55%) Maven
11 3 (0.41%) CA Gen
11 3 (0.41%) Hudson
11 3 (0.41%) Visual Studio
12 2 (0.28%) Atlassian Bamboo
12 2 (0.28%) TeamCity
General
1 121 (16.64%) Finance
2 62 (8.53%) Public Sector
3 61 (8.39%) Telecoms
4 28 (3.85%) Legal
5 23 (3.16%) Banking
6 21 (2.89%) Law
7 17 (2.34%) Retail
8 8 (1.10%) Front Office
8 8 (1.10%) Investment Banking
9 7 (0.96%) Financial Institution
10 6 (0.83%) Back Office
10 6 (0.83%) Local Government
11 5 (0.69%) Manufacturing
12 4 (0.55%) Pharmaceutical
13 3 (0.41%) Publishing
14 2 (0.28%) Billing
15 1 (0.14%) Italian Language
15 1 (0.14%) Police
Job Titles
1 144 (19.81%) Analyst
2 69 (9.49%) Developer
3 52 (7.15%) Network Engineer
4 48 (6.60%) Support Analyst
5 47 (6.46%) Service Analyst
6 40 (5.50%) Service Manager
7 35 (4.81%) Infrastructure Engineer
8 34 (4.68%) Desktop Support
8 34 (4.68%) Support Engineer
9 33 (4.54%) Consultant
10 30 (4.13%) Service Desk Analyst
11 27 (3.71%) Problem Manager
12 23 (3.16%) Applications Support
13 22 (3.03%) 2nd Line Support
13 22 (3.03%) Administrator
14 21 (2.89%) Infrastructure Support
15 20 (2.75%) Cloud Engineer
15 20 (2.75%) IT Analyst
16 19 (2.61%) Incident Manager
17 18 (2.48%) Operations Manager
Libraries, Frameworks & Software Standards
1 30 (4.13%) J2EE
2 29 (3.99%) Web Services
3 26 (3.58%) .NET
4 21 (2.89%) ASP.NET
5 18 (2.48%) CSS
5 18 (2.48%) XML
6 15 (2.06%) ASP.NET MVC
6 15 (2.06%) HTML
6 15 (2.06%) LDAP
7 12 (1.65%) SAML
8 11 (1.51%) Web Dynpro
9 9 (1.24%) Apache Sling
9 9 (1.24%) FIX Protocol
10 6 (0.83%) SAPUI5
11 5 (0.69%) REST
11 5 (0.69%) SAP PI
12 4 (0.55%) Ajax
12 4 (0.55%) AngularJS
12 4 (0.55%) Gherkin
12 4 (0.55%) jQuery
Miscellaneous
1 91 (12.52%) Analytical Skills
2 60 (8.25%) Management Information System
3 45 (6.19%) Data Centre
4 16 (2.20%) CMDB
5 15 (2.06%) Clustering
6 13 (1.79%) Blackberry
7 12 (1.65%) Equities
7 12 (1.65%) Smartphone
8 11 (1.51%) PKI
8 11 (1.51%) Video Conferencing
9 9 (1.24%) EMC VNX
10 8 (1.10%) Data Structures
11 7 (0.96%) Celerra
11 7 (0.96%) CLARiiON
11 7 (0.96%) Self-Motivation
12 6 (0.83%) Handset
13 5 (0.69%) Derivative
13 5 (0.69%) iPhone
13 5 (0.69%) NHS
13 5 (0.69%) Virtual Team
Operating Systems
1 214 (29.44%) Windows
2 84 (11.55%) Windows Server
3 74 (10.18%) Linux
4 70 (9.63%) Unix
5 64 (8.80%) Windows 10
6 44 (6.05%) Windows Server 2012
7 39 (5.36%) Windows 7
8 38 (5.23%) Windows Server 2008
9 28 (3.85%) Solaris
10 25 (3.44%) Windows Server 2003
11 22 (3.03%) Windows XP
12 21 (2.89%) Red Hat Enterprise Linux
13 17 (2.34%) Windows 8
14 16 (2.20%) Android
15 15 (2.06%) Apple iOS
16 6 (0.83%) Mac OS
16 6 (0.83%) OpenVMS
17 4 (0.55%) CentOS
17 4 (0.55%) Ubuntu
17 4 (0.55%) Windows 2000
Processes & Methodologies
1 336 (46.22%) ITIL
2 213 (29.30%) Change Management
3 184 (25.31%) Incident Management
4 163 (22.42%) Service Management
5 141 (19.39%) Agile Software Development
6 125 (17.19%) Problem-Solving
7 111 (15.27%) Configuration Management
8 101 (13.89%) Service Delivery
9 79 (10.87%) Process Improvement
10 72 (9.90%) DevOps
11 69 (9.49%) ITSM
12 66 (9.08%) Data Modelling
12 66 (9.08%) Root Cause Analysis
13 60 (8.25%) Migration
14 57 (7.84%) Business Intelligence
15 52 (7.15%) Test Strategy
16 49 (6.74%) Continuous Improvement
16 49 (6.74%) Project Management
17 47 (6.46%) Release Management
18 45 (6.19%) Trend Analysis
Programming Languages
1 122 (16.78%) SQL
2 59 (8.12%) Java
3 53 (7.29%) PowerShell
4 40 (5.50%) PL/SQL
5 30 (4.13%) JavaScript
6 27 (3.71%) C#
6 27 (3.71%) Perl
7 26 (3.58%) Python
8 25 (3.44%) Shell Script
9 19 (2.61%) C
9 19 (2.61%) Scala
10 17 (2.34%) ABAP
10 17 (2.34%) VB
11 16 (2.20%) Bash Shell
11 16 (2.20%) VB6
12 13 (1.79%) Ruby
13 9 (1.24%) C++
14 6 (0.83%) Fortran
14 6 (0.83%) T-SQL
15 5 (0.69%) VC++
Qualifications
1 121 (16.64%) Security Cleared
2 90 (12.38%) SC Cleared
3 47 (6.46%) ITIL Certification
4 44 (6.05%) Degree
5 42 (5.78%) Cisco Certification
6 22 (3.03%) CCNA
6 22 (3.03%) Microsoft Certification
7 20 (2.75%) CCNP
8 18 (2.48%) MCSA
9 14 (1.93%) DV Cleared
9 14 (1.93%) MCITP
10 11 (1.51%) MCP
11 9 (1.24%) ITIL Foundation Certificate
12 8 (1.10%) TOGAF Certification
13 7 (0.96%) CCENT
13 7 (0.96%) CISSP
13 7 (0.96%) Computer Science Degree
14 6 (0.83%) BPSS Clearance
15 5 (0.69%) HNC
16 4 (0.55%) CCIE
Quality Assurance & Compliance
1 117 (16.09%) SLA
2 18 (2.48%) QA
3 13 (1.79%) Sarbanes-Oxley
4 7 (0.96%) GDPR
5 6 (0.83%) ISO/IEC 20000
6 5 (0.69%) COBIT
6 5 (0.69%) ISO/IEC 27001
7 3 (0.41%) HIPAA
7 3 (0.41%) MiFID
7 3 (0.41%) PCI DSS
8 2 (0.28%) Data Quality
8 2 (0.28%) Disclosure Scotland
8 2 (0.28%) PMO
8 2 (0.28%) SSAE 16
9 1 (0.14%) GAMP
9 1 (0.14%) Government Security Classifications
9 1 (0.14%) ISAE 3402
9 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.14%) NCSC
9 1 (0.14%) NIST
System Software
1 98 (13.48%) Active Directory
2 35 (4.81%) VMware Infrastructure
3 34 (4.68%) Hyper-V
4 14 (1.93%) Virtual Machines
5 12 (1.65%) vSphere
6 8 (1.10%) EMC RecoverPoint
6 8 (1.10%) VMware NSX
7 6 (0.83%) VMware ESXi
8 5 (0.69%) Microsoft App-V
8 5 (0.69%) Virtual Desktop
9 4 (0.55%) Citrix Hypervisor
9 4 (0.55%) Docker
9 4 (0.55%) Firmware
9 4 (0.55%) ISA Server
9 4 (0.55%) XenApp
9 4 (0.55%) XenDesktop
10 3 (0.41%) BitLocker
11 2 (0.28%) vCloud
12 1 (0.14%) DFS Replication
12 1 (0.14%) Virtual Servers
Systems Management
1 70 (9.63%) SCCM
2 29 (3.99%) SCOM
3 22 (3.03%) WSUS
4 21 (2.89%) Ansible
5 14 (1.93%) Opscode Chef
5 14 (1.93%) Terraform
6 13 (1.79%) NetBackup
7 11 (1.51%) Cisco UCCX
8 10 (1.38%) Systems Management Server (SMS)
9 8 (1.10%) Cisco CUCM
9 8 (1.10%) Oracle RMAN
10 7 (0.96%) vCenter Server
11 6 (0.83%) AirWatch
12 5 (0.69%) Cisco Prime
12 5 (0.69%) Microsoft Intune
12 5 (0.69%) Norton AntiVirus
12 5 (0.69%) Single Sign-On
13 4 (0.55%) Microsoft Clustering
14 3 (0.41%) OpenView Configuration Management
14 3 (0.41%) Tivoli
Vendors
1 199 (27.37%) Microsoft
2 94 (12.93%) Cisco
3 83 (11.42%) Oracle
4 80 (11.00%) VMware
5 40 (5.50%) webMethods
6 39 (5.36%) ServiceNow
7 35 (4.81%) Adobe
8 32 (4.40%) Citrix
8 32 (4.40%) F5
9 30 (4.13%) BEA
10 28 (3.85%) Remedy
11 27 (3.71%) HP
11 27 (3.71%) Splunk
12 26 (3.58%) NetApp
13 24 (3.30%) Meraki
14 23 (3.16%) SAP
15 22 (3.03%) CheckPoint
15 22 (3.03%) Juniper
16 18 (2.48%) Apple
17 17 (2.34%) Sony