Period
to 18 September 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK > England
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 297 325 249
Rank change year-on-year +28 -76 +29
Contract jobs citing Problem Management 812 699 1,034
As % of all contract IT jobs advertised in England 0.86% 0.78% 1.05%
As % of the Processes & Methodologies category 1.00% 0.90% 1.23%
Number of daily rates quoted 453 439 648
England median daily rate £410 £375 £375
Median daily rate % change year-on-year +9.33% - +7.14%
10th Percentile £201 £199 £209
90th Percentile £600 £575 £538
UK median daily rate £400 £375 £375
% change year-on-year +6.67% - +7.14%
Number of hourly rates quoted 49 31 47
England median hourly rate £17.50 £17.38 £25.00
Median hourly rate % change year-on-year +0.72% -30.50% -3.85%
10th Percentile £12.63 £9.25 £13.85
90th Percentile £29.65 £29.75 £36.00
UK median hourly rate £17.50 £17.44 £25.00
% change year-on-year +0.36% -30.25% -3.85%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,182 77,277 83,847
As % of all contract IT jobs advertised in England 86.29% 85.79% 85.24%
Number of daily rates quoted 54,098 51,280 56,021
England median daily rate £465 £450 £425
Median daily rate % change year-on-year +3.33% +5.88% +3.03%
10th Percentile £300 £281 £263
90th Percentile £638 £625 £606
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.12%
Number of hourly rates quoted 2,219 1,898 2,100
England median hourly rate £21.00 £23.20 £23.50
Median hourly rate % change year-on-year -9.46% -1.30% +6.82%
10th Percentile £11.18 £11.25 £11.72
90th Percentile £50.25 £50.00 £47.83
UK median hourly rate £20.50 £24.00 £23.00
% change year-on-year -14.58% +4.35% +4.55%

Problem Management
Job Vacancy Trend in England

Job postings citing Problem Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Problem Management in England

Problem Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management in England.

Contractor daily rate trend for Problem Management in England

Problem Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Problem Management in England over the 6 months to 18 September 2018.

Contractor daily rate histogram for Problem Management in England

Problem Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management in England.

Contractor hourly rate trend for Problem Management in England

Problem Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Problem Management in England over the 6 months to 18 September 2018.

Contractor hourly rate histogram for Problem Management in England

Problem Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the England region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -23 277 £475 +11.76% 41
South East +18 203 £325 -7.14% 25
North of England +17 115 £394 -4.55% 35
East of England +58 107 £375 +6.84% 3
Midlands -1 88 £350 +5.26% 27
North West +13 74 £388 -8.82% 16
West Midlands +1 64 £360 +12.94% 21
Yorkshire -7 32 £381 -4.69% 18
South West -30 25 £356 -3.72% 9
East Midlands -13 20 £338 - 6
North East -13 11 £563 +45.16% 1
Problem Management
UK

For the 6 months to 18 September 2018, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Problem Management.

1 384 (47.29%) ITIL
2 258 (31.77%) Windows
3 223 (27.46%) Microsoft
4 208 (25.62%) Change Management
5 197 (24.26%) Incident Management
6 195 (24.01%) Service Management
7 152 (18.72%) Finance
8 141 (17.36%) Active Directory
9 132 (16.26%) Problem-Solving
10 128 (15.76%) SQL
11 121 (14.90%) Analytical Skills
12 112 (13.79%) Unix
13 111 (13.67%) Service Delivery
14 101 (12.44%) Security Cleared
15 100 (12.32%) Project Management
16 96 (11.82%) Configuration Management
16 96 (11.82%) Oracle
16 96 (11.82%) Windows Server
17 94 (11.58%) Root Cause Analysis
18 93 (11.45%) Linux
19 91 (11.21%) Agile Software Development
20 84 (10.34%) Microsoft Office
21 79 (9.73%) Cisco
21 79 (9.73%) Firewall
22 78 (9.61%) Disaster Recovery
22 78 (9.61%) Java
23 77 (9.48%) SCCM
24 76 (9.36%) VMware
25 75 (9.24%) ITSM
25 75 (9.24%) SLA

Problem Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (5.05%) Apache
1 41 (5.05%) MS Exchange
1 41 (5.05%) WebLogic
2 39 (4.80%) IIS
3 37 (4.56%) SharePoint
4 31 (3.82%) Tomcat
5 27 (3.33%) Confluence
6 14 (1.72%) JBoss
6 14 (1.72%) Skype for Business
7 11 (1.35%) OpenStack
8 9 (1.11%) SAS
8 9 (1.11%) SharePoint Server
9 7 (0.86%) Exchange Server 2007
9 7 (0.86%) IBM Notes
10 6 (0.74%) Exchange Server 2010
10 6 (0.74%) SAP Portal
10 6 (0.74%) SharePoint 2013
10 6 (0.74%) WebSphere
11 4 (0.49%) nginx
12 3 (0.37%) IBM HTTP Server
Applications
1 84 (10.34%) Microsoft Office
2 35 (4.31%) Microsoft Excel
3 27 (3.33%) Microsoft Project
4 22 (2.71%) Microsoft PowerPoint
5 7 (0.86%) MS Visio
Business Applications
1 27 (3.33%) Dynamics CRM
2 11 (1.35%) Remedy ITSM
3 7 (0.86%) ION MarketView
4 6 (0.74%) SAP PSCD
5 5 (0.62%) Dynamics AX
6 4 (0.49%) SAP GTS
7 3 (0.37%) Dynamics NAV
7 3 (0.37%) ENOVIA
8 1 (0.12%) BusinessWorks
8 1 (0.12%) Oracle Applications
8 1 (0.12%) Oracle EBS
8 1 (0.12%) SAP CO
8 1 (0.12%) SAP FI
8 1 (0.12%) SAP FI/CO
Cloud Services
1 69 (8.50%) Office 365
2 59 (7.27%) Microsoft Azure
3 46 (5.67%) Amazon AWS
4 26 (3.20%) IaaS
5 25 (3.08%) SaaS
6 20 (2.46%) PaaS
7 18 (2.22%) Dynamics 365
8 11 (1.35%) Azure Active Directory
9 6 (0.74%) AWS CloudFormation
10 5 (0.62%) Data Lake Analytics
10 5 (0.62%) OneDrive
11 4 (0.49%) Akamai
11 4 (0.49%) Azure Machine Learning
11 4 (0.49%) Cloud Computing
12 3 (0.37%) Amazon CloudWatch
12 3 (0.37%) G Suite
12 3 (0.37%) Serverless
13 2 (0.25%) BrowserStack
13 2 (0.25%) OpenShift
13 2 (0.25%) Virtual Private Cloud
Communications & Networking
1 79 (9.73%) Firewall
2 74 (9.11%) DNS
3 60 (7.39%) LAN
4 57 (7.02%) VPN
5 55 (6.77%) TCP/IP
6 51 (6.28%) DHCP
7 47 (5.79%) WAN
8 29 (3.57%) SAN
9 23 (2.83%) Network Security
10 18 (2.22%) Internet
11 17 (2.09%) BGP
11 17 (2.09%) OSPF
11 17 (2.09%) VoIP
12 15 (1.85%) Wi-Fi
13 13 (1.60%) DMZ
13 13 (1.60%) Intranet
13 13 (1.60%) NAS
13 13 (1.60%) VLAN
14 12 (1.48%) PABX
14 12 (1.48%) PSTN
Database & Business Intelligence
1 47 (5.79%) SQL Server
2 26 (3.20%) BusinessObjects
3 21 (2.59%) SQL Server Integration Services
4 20 (2.46%) Amazon RDS
5 18 (2.22%) Oracle Database
5 18 (2.22%) SQL Server Reporting Services
6 17 (2.09%) Big Data
7 14 (1.72%) MySQL
8 13 (1.60%) Relational Database
9 12 (1.48%) Data Lake
9 12 (1.48%) Oracle Database 11g
10 11 (1.35%) Oracle Database 12c
10 11 (1.35%) Oracle Exadata
11 10 (1.23%) Hadoop
12 9 (1.11%) Data Warehouse
12 9 (1.11%) Power BI
13 7 (0.86%) MongoDB
13 7 (0.86%) OLAP
14 6 (0.74%) Apache Hive
14 6 (0.74%) NoSQL
Development Applications
1 42 (5.17%) JIRA
2 23 (2.83%) Jenkins
3 19 (2.34%) CA Gen
4 12 (1.48%) Bitbucket
4 12 (1.48%) Visual Studio Team System
5 9 (1.11%) Git (software)
6 8 (0.99%) Cucumber
6 8 (0.99%) JUnit
6 8 (0.99%) Maven
6 8 (0.99%) Selenium
7 7 (0.86%) InstallShield
8 6 (0.74%) TeamCity
8 6 (0.74%) Visual Studio
9 5 (0.62%) JMeter
9 5 (0.62%) MSI
10 4 (0.49%) Checkstyle
11 3 (0.37%) Grunt
11 3 (0.37%) Sonatype Nexus
11 3 (0.37%) Vagrant
12 2 (0.25%) RStudio
General
1 152 (18.72%) Finance
2 58 (7.14%) Banking
3 53 (6.53%) Telecoms
4 35 (4.31%) Retail
5 31 (3.82%) Legal
6 18 (2.22%) Marketing
7 17 (2.09%) Investment Banking
8 14 (1.72%) Law
8 14 (1.72%) Military
9 12 (1.48%) Local Government
10 11 (1.35%) Publishing
11 9 (1.11%) Billing
11 9 (1.11%) Retail Banking
12 8 (0.99%) Back Office
12 8 (0.99%) Pharmaceutical
12 8 (0.99%) Private Banking
13 7 (0.86%) Front Office
14 6 (0.74%) Manufacturing
15 3 (0.37%) Automotive
15 3 (0.37%) Electronics
Job Titles
1 162 (19.95%) Analyst
2 65 (8.00%) Developer
3 63 (7.76%) Service Analyst
4 61 (7.51%) Service Manager
5 46 (5.67%) Incident Manager
6 45 (5.54%) Support Analyst
6 45 (5.54%) Support Engineer
7 33 (4.06%) Problem Manager
8 30 (3.69%) Consultant
8 30 (3.69%) Infrastructure Engineer
9 29 (3.57%) Applications Support
10 28 (3.45%) Service Desk Analyst
11 26 (3.20%) Applications Engineer
11 26 (3.20%) Major Incident Manager
12 25 (3.08%) Delivery Manager
13 24 (2.96%) Problem Analyst
13 24 (2.96%) Services Delivery Manager
14 23 (2.83%) Network Engineer
15 22 (2.71%) Desktop Support
15 22 (2.71%) IT Analyst
Libraries, Frameworks & Software Standards
1 43 (5.30%) Web Services
2 33 (4.06%) .NET
3 31 (3.82%) J2EE
4 30 (3.69%) Middleware
5 20 (2.46%) SailPoint
5 20 (2.46%) WCF
6 18 (2.22%) ASP.NET
7 17 (2.09%) ASP.NET Web API
7 17 (2.09%) LDAP
8 12 (1.48%) XML
9 11 (1.35%) CSS
10 10 (1.23%) SOAP
11 9 (1.11%) HTML
11 9 (1.11%) REST
12 7 (0.86%) JSP
13 6 (0.74%) Web Dynpro
14 5 (0.62%) Spring
15 4 (0.49%) Node.js
15 4 (0.49%) RabbitMQ
15 4 (0.49%) SAML
Miscellaneous
1 121 (14.90%) Analytical Skills
2 61 (7.51%) Management Information System
3 45 (5.54%) Data Centre
4 25 (3.08%) CMDB
5 21 (2.59%) Self-Motivation
6 18 (2.22%) Computer Science
6 18 (2.22%) Video Conferencing
7 14 (1.72%) Fixed Income
8 11 (1.35%) PKI
9 10 (1.23%) Clustering
10 8 (0.99%) Mainframe
10 8 (0.99%) Virtual Team
11 7 (0.86%) Enterprise Software
11 7 (0.86%) Enterprise Storage
11 7 (0.86%) iPad
12 5 (0.62%) Blackberry
12 5 (0.62%) FMCG
12 5 (0.62%) iPhone
12 5 (0.62%) SWIFT
12 5 (0.62%) User Experience
Operating Systems
1 258 (31.77%) Windows
2 112 (13.79%) Unix
3 96 (11.82%) Windows Server
4 93 (11.45%) Linux
5 56 (6.90%) Windows 10
6 50 (6.16%) Windows Server 2012
7 40 (4.93%) Windows 7
8 34 (4.19%) Red Hat Enterprise Linux
9 29 (3.57%) Windows Server 2008
10 22 (2.71%) Apple iOS
11 16 (1.97%) Mac OS
12 14 (1.72%) Android
13 13 (1.60%) Solaris
14 11 (1.35%) SUSE
15 9 (1.11%) Windows 2000
16 8 (0.99%) Mac OS X
17 7 (0.86%) AIX
17 7 (0.86%) SUSE Linux Enterprise Server
17 7 (0.86%) Windows XP
18 6 (0.74%) Windows NT
Processes & Methodologies
1 384 (47.29%) ITIL
2 208 (25.62%) Change Management
3 197 (24.26%) Incident Management
4 195 (24.01%) Service Management
5 132 (16.26%) Problem-Solving
6 111 (13.67%) Service Delivery
7 100 (12.32%) Project Management
8 96 (11.82%) Configuration Management
9 94 (11.58%) Root Cause Analysis
10 91 (11.21%) Agile Software Development
11 78 (9.61%) Disaster Recovery
12 75 (9.24%) ITSM
13 72 (8.87%) ITIL V3
14 67 (8.25%) Process Improvement
15 65 (8.00%) DevOps
16 56 (6.90%) Migration
17 51 (6.28%) Release Management
18 48 (5.91%) Analytics
18 48 (5.91%) OO
19 47 (5.79%) Data Modelling
Programming Languages
1 128 (15.76%) SQL
2 78 (9.61%) Java
3 56 (6.90%) PowerShell
4 48 (5.91%) Shell Script
5 37 (4.56%) Perl
5 37 (4.56%) Python
6 34 (4.19%) PL/SQL
7 33 (4.06%) JavaScript
8 25 (3.08%) C#
9 14 (1.72%) C
10 13 (1.60%) VB
11 12 (1.48%) Ruby
12 10 (1.23%) VBScript
13 8 (0.99%) Bash Shell
14 7 (0.86%) ABAP
14 7 (0.86%) VB.NET
15 6 (0.74%) R
16 5 (0.62%) U-SQL
17 4 (0.49%) COBOL
17 4 (0.49%) Java 8
Qualifications
1 101 (12.44%) Security Cleared
2 69 (8.50%) SC Cleared
3 58 (7.14%) Degree
4 44 (5.42%) ITIL Certification
5 39 (4.80%) Cisco Certification
6 30 (3.69%) DV Cleared
7 25 (3.08%) CCNP
8 22 (2.71%) MCP
9 18 (2.22%) CISSP
10 16 (1.97%) CCNA
11 15 (1.85%) Microsoft Certification
12 13 (1.60%) PRINCE2 Certification
13 11 (1.35%) CCIE
13 11 (1.35%) CISM
14 10 (1.23%) CCDP
14 10 (1.23%) Chartered Engineer
15 8 (0.99%) ITIL Foundation Certificate
16 7 (0.86%) CCNP Voice
16 7 (0.86%) ISEB
16 7 (0.86%) PMP
Quality Assurance & Compliance
1 75 (9.24%) SLA
2 13 (1.60%) GDPR
2 13 (1.60%) QA
3 12 (1.48%) Data Quality
4 9 (1.11%) PCI DSS
4 9 (1.11%) PMO
5 6 (0.74%) Sarbanes-Oxley
6 5 (0.62%) TARGET2
7 3 (0.37%) Disclosure Scotland
7 3 (0.37%) ISO/IEC 27001
8 2 (0.25%) ISO/IEC 20000
9 1 (0.12%) HL7
9 1 (0.12%) ISO 22301
9 1 (0.12%) ISO 9001
System Software
1 141 (17.36%) Active Directory
2 60 (7.39%) VMware Infrastructure
3 42 (5.17%) Hyper-V
4 23 (2.83%) XenApp
5 22 (2.71%) Microsoft App-V
6 21 (2.59%) Docker
7 18 (2.22%) NFS
8 14 (1.72%) XenDesktop
9 12 (1.48%) BitLocker
9 12 (1.48%) Virtual Machines
9 12 (1.48%) Virtual Servers
10 11 (1.35%) Oracle RAC
11 10 (1.23%) VMware ESXi
12 7 (0.86%) Firmware
12 7 (0.86%) XenServer
13 6 (0.74%) Citrix Presentation Server
13 6 (0.74%) VirtualBox
13 6 (0.74%) vSphere
14 5 (0.62%) KVM
14 5 (0.62%) Samba
Systems Management
1 77 (9.48%) SCCM
2 34 (4.19%) SCOM
3 29 (3.57%) Single Sign-On
4 23 (2.83%) Microsoft Intune
5 21 (2.59%) Ansible
6 16 (1.97%) WSUS
7 13 (1.60%) Puppet
8 11 (1.35%) Opscode Chef
9 10 (1.23%) Backup Exec
10 9 (1.11%) Microsoft Clustering
10 9 (1.11%) Norton AntiVirus
11 8 (0.99%) Terraform
12 7 (0.86%) McAfee ePO
12 7 (0.86%) OpenView Configuration Management
13 6 (0.74%) AirWatch
13 6 (0.74%) Cisco UCCX
13 6 (0.74%) Red Hat Satellite
13 6 (0.74%) SELinux
14 5 (0.62%) Kibana
14 5 (0.62%) NetBackup
Vendors
1 223 (27.46%) Microsoft
2 96 (11.82%) Oracle
3 79 (9.73%) Cisco
4 76 (9.36%) VMware
5 74 (9.11%) ServiceNow
6 48 (5.91%) SAP
7 41 (5.05%) Citrix
8 33 (4.06%) BEA
9 31 (3.82%) Informatica
9 31 (3.82%) Red Hat
10 29 (3.57%) BMC
10 29 (3.57%) webMethods
11 25 (3.08%) NetApp
12 23 (2.83%) Apple
13 21 (2.59%) HP
14 20 (2.46%) McAfee
15 19 (2.34%) Splunk
16 17 (2.09%) CA
16 17 (2.09%) Remedy
17 16 (1.97%) Juniper