ITSM Contracts in Leeds

IT Service Management (ITSM)
West Yorkshire > Leeds

The table below provides summary statistics for contract job vacancies advertised in Leeds requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 26 32 77
Rank change year-on-year +6 +45 +16
Contract jobs citing ITSM 34 32 19
As % of all contract jobs advertised in Leeds 7.31% 4.01% 1.43%
As % of the Processes & Methodologies category 7.94% 4.62% 1.57%
Number of daily rates quoted 17 25 14
10th Percentile - £430 £254
25th Percentile £235 £513 £466
Median daily rate (50th Percentile) £330 £550 £550
Median % change year-on-year -40.00% - +22.22%
75th Percentile £450 - £634
90th Percentile £523 £630 £849
West Yorkshire median daily rate £330 £550 £538
% change year-on-year -40.00% +2.33% +30.30%

All Process and Methodology Skills
Leeds

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Leeds.

Contract vacancies with a requirement for process or methodology skills 428 692 1,211
As % of all contract IT jobs advertised in Leeds 92.04% 86.61% 91.05%
Number of daily rates quoted 282 421 872
10th Percentile £263 £300 £388
25th Percentile £350 £413 £463
Median daily rate (50th Percentile) £469 £500 £540
Median % change year-on-year -6.25% -7.41% +8.00%
75th Percentile £550 £586 £620
90th Percentile £638 £669 £700
West Yorkshire median daily rate £475 £500 £525
% change year-on-year -5.00% -4.76% +5.00%
Number of hourly rates quoted 10 24 12
10th Percentile £17.08 £11.75 £12.38
25th Percentile £31.54 £12.15 £16.87
Median hourly rate £41.00 £12.30 £58.25
Median % change year-on-year +233.33% -78.88% +158.37%
75th Percentile £98.08 £12.53 £70.00
90th Percentile £102.00 £14.82 -
West Yorkshire median hourly rate £27.50 £12.53 £25.25
% change year-on-year +119.47% -50.38% +40.28%

ITSM
Job Vacancy Trend in Leeds

Job postings citing ITSM as a proportion of all IT jobs advertised in Leeds.

Job vacancy trend for ITSM in Leeds

ITSM
Contractor Daily Rate Trend in Leeds

3-month moving average daily rate quoted in jobs citing ITSM in Leeds.

Daily rate trend for ITSM in Leeds

ITSM
Daily Rate Histogram in Leeds

Daily rate distribution for jobs citing ITSM in Leeds over the 6 months to 1 May 2025.

Daily rate histogram for ITSM in Leeds

ITSM
Contractor Hourly Rate Trend in Leeds

3-month moving average hourly rates quoted in jobs citing ITSM in Leeds.

Hourly rate trend for ITSM in Leeds

ITSM
Co-occurring Skills and Capabilities in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) Microsoft Exchange
Applications
1 18 (52.94%) Microsoft Office
2 1 (2.94%) Microsoft Excel
Cloud Services
1 17 (50.00%) Microsoft 365
2 13 (38.24%) Entra ID
3 1 (2.94%) AWS
3 1 (2.94%) Azure
3 1 (2.94%) GCP
Communications & Networking
1 4 (11.76%) VPN
2 1 (2.94%) SSL
2 1 (2.94%) Wireless
General
1 28 (82.35%) Social Skills
2 15 (44.12%) Retail
3 13 (38.24%) Inclusion and Diversity
4 5 (14.71%) Analytical Skills
5 4 (11.76%) Telecoms
6 2 (5.88%) Finance
6 2 (5.88%) Legal
7 1 (2.94%) Documentation Skills
7 1 (2.94%) Manufacturing
7 1 (2.94%) Public Sector
Job Titles
1 13 (38.24%) Support Manager
2 12 (35.29%) 1st Line Support
3 8 (23.53%) 1st Line Support Manager
3 8 (23.53%) IT Manager
3 8 (23.53%) IT Support
3 8 (23.53%) IT Support Manager
4 5 (14.71%) Support Assistant
4 5 (14.71%) Support Engineer
5 4 (11.76%) Desktop Engineer
5 4 (11.76%) Desktop Support
5 4 (11.76%) Desktop Support Engineer
6 3 (8.82%) Analyst
6 3 (8.82%) Problem Analyst
7 2 (5.88%) Architect
7 2 (5.88%) Developer
7 2 (5.88%) ServiceNow Developer
8 1 (2.94%) Cloud Architect
8 1 (2.94%) DevOps Administrator
8 1 (2.94%) Operations Engineer
8 1 (2.94%) Platform Architect
Libraries, Frameworks & Software Standards
1 2 (5.88%) REST
1 2 (5.88%) SOAP
2 1 (2.94%) JDBC
Miscellaneous
1 14 (41.18%) Smartphone
2 13 (38.24%) iPhone
3 1 (2.94%) CMDB
3 1 (2.94%) Data Centre
3 1 (2.94%) Legacy Systems
3 1 (2.94%) Mainframe
3 1 (2.94%) Replication
Operating Systems
1 13 (38.24%) Mac OS
2 2 (5.88%) Windows
3 1 (2.94%) HPUX
3 1 (2.94%) Linux
3 1 (2.94%) Red Hat Enterprise Linux
3 1 (2.94%) Solaris
Processes & Methodologies
1 29 (85.29%) ITIL
2 26 (76.47%) Service Management
3 23 (67.65%) Customer Service
4 17 (50.00%) Incident Management
5 13 (38.24%) Mobile Device Management
6 8 (23.53%) Service Delivery
7 7 (20.59%) Problem-Solving
8 4 (11.76%) Case Management
8 4 (11.76%) Change Management
8 4 (11.76%) Collaborative Working
9 3 (8.82%) DevOps
9 3 (8.82%) Problem Management
10 2 (5.88%) Continuous Improvement
10 2 (5.88%) Major Incident Management
10 2 (5.88%) Project Management
11 1 (2.94%) Agile
11 1 (2.94%) Enterprise Architecture
11 1 (2.94%) Logistics
11 1 (2.94%) Operations Management
11 1 (2.94%) Software Engineering
Programming Languages
1 1 (2.94%) Bash
1 1 (2.94%) JavaScript
1 1 (2.94%) PowerShell
1 1 (2.94%) Python
1 1 (2.94%) SQL
Qualifications
1 4 (11.76%) Degree
1 4 (11.76%) ITIL Foundation Certificate
1 4 (11.76%) SC Cleared
1 4 (11.76%) Security Cleared
Quality Assurance & Compliance
1 4 (11.76%) ISO/IEC 27001
2 1 (2.94%) PMO
2 1 (2.94%) QA
System Software
1 17 (50.00%) Active Directory
Systems Management
1 13 (38.24%) Jamf Pro
2 4 (11.76%) Microsoft Intune
Vendors
1 26 (76.47%) ServiceNow
2 17 (50.00%) Microsoft
3 13 (38.24%) Apple
4 4 (11.76%) Citrix
5 1 (2.94%) BMC
5 1 (2.94%) IBM
5 1 (2.94%) Sun
5 1 (2.94%) Unisys