ITSM Contract Job Trends in West Yorkshire

IT Service Management (ITSM)
Yorkshire > West Yorkshire

The table below provides summary statistics and contractor rates for jobs advertised in West Yorkshire requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 31 December 2025, with comparisons to the same periods in the previous two years.

6 months to
31 Dec 2025
Same period 2024 Same period 2023
Rank 58 60 62
Rank change year-on-year +2 +2 +13
Contract jobs citing ITSM 30 6 18
As % of all contract jobs in West Yorkshire 3.28% 0.87% 1.58%
As % of the Processes & Methodologies category 3.84% 1.00% 1.76%
Number of daily rates quoted 26 1 13
10th Percentile £149 - £129
25th Percentile £313 £463 £135
Median daily rate (50th Percentile) £528 £475 £362
Median % change year-on-year +11.05% +31.22% -27.60%
75th Percentile £594 £488 £500
90th Percentile £625 - £714
Yorkshire median daily rate £525 £650 £568
% change year-on-year -19.23% +14.44% +26.22%

All Process & Methodology Skills
West Yorkshire

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in West Yorkshire.

Contract vacancies with a requirement for process or methodology skills 781 601 1,025
As % of all contract IT jobs advertised in West Yorkshire 85.45% 87.10% 89.83%
Number of daily rates quoted 524 372 657
10th Percentile £286 £300 £313
25th Percentile £400 £381 £408
Median daily rate (50th Percentile) £500 £469 £500
Median % change year-on-year +6.67% -6.25% -4.76%
75th Percentile £575 £566 £600
90th Percentile £650 £680 £700
Yorkshire median daily rate £480 £475 £500
% change year-on-year +1.05% -5.00% -2.44%
Number of hourly rates quoted 23 21 13
10th Percentile £14.25 £15.22 £12.66
25th Percentile £14.63 £17.08 £14.75
Median hourly rate £21.30 £32.50 £17.64
Median % change year-on-year -34.46% +84.24% -21.60%
75th Percentile £27.63 £38.75 £26.78
90th Percentile £81.00 £96.64 £49.02
Yorkshire median hourly rate £25.15 £21.00 £20.35
% change year-on-year +19.76% +3.18% +8.55%

ITSM
Job Vacancy Trend in West Yorkshire

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in West Yorkshire.

ITSM job vacancy trend in West Yorkshire

ITSM
Daily Rate Trend in West Yorkshire

Contractor daily rate distribution trend for jobs in West Yorkshire citing ITSM.

Contractor daily rate distribution trend for jobs in West Yorkshire citing ITSM

ITSM
Daily Rate Histogram in West Yorkshire

Daily rate distribution for jobs citing ITSM in West Yorkshire over the 6 months to 31 December 2025.

Daily rate histogram for ITSM in West Yorkshire

ITSM
Hourly Rate Trend in West Yorkshire

Contractor hourly rate distribution trend for jobs in West Yorkshire citing ITSM.

Contractor hourly rate distribution trend for jobs in West Yorkshire citing ITSM

ITSM
Contract Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the West Yorkshire region over the 6 months to 31 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Leeds +11 28 £528 +11.05% 12
Wakefield - 2 £509 - 6
ITSM
Yorkshire

ITSM
Co-Occurring Skills & Capabilities in West Yorkshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (16.67%) SharePoint
2 4 (13.33%) Microsoft Exchange
3 1 (3.33%) Confluence
Applications
1 2 (6.67%) Microsoft Excel
1 2 (6.67%) Microsoft Office
1 2 (6.67%) Microsoft PowerPoint
Business Applications
1 1 (3.33%) SystmOne
Cloud Services
1 8 (26.67%) Microsoft 365
2 5 (16.67%) Azure
3 4 (13.33%) Azure Logic Apps
4 3 (10.00%) AWS
5 2 (6.67%) Entra ID
5 2 (6.67%) Power Platform
5 2 (6.67%) PowerApps
6 1 (3.33%) Azure DevOps
6 1 (3.33%) Azure Monitor
6 1 (3.33%) SaaS
Communications & Networking
1 2 (6.67%) Wi-Fi
2 1 (3.33%) DHCP
2 1 (3.33%) DNS
2 1 (3.33%) TCP/IP
2 1 (3.33%) VPN
Database & Business Intelligence
1 1 (3.33%) Electronic Patient Records
Development Applications
1 1 (3.33%) JIRA
General
1 10 (33.33%) Social Skills
2 8 (26.67%) Analytical Skills
2 8 (26.67%) Finance
3 2 (6.67%) Documentation Skills
3 2 (6.67%) Retail
4 1 (3.33%) Financial Institution
4 1 (3.33%) Legal
4 1 (3.33%) Public Sector
Job Titles
1 8 (26.67%) Support Manager
2 7 (23.33%) ServiceNow Manager
3 6 (20.00%) Service Support Manager
4 5 (16.67%) Analyst
4 5 (16.67%) Mac Engineer
5 4 (13.33%) Support Engineer
6 3 (10.00%) Delivery Director
6 3 (10.00%) IT Director
6 3 (10.00%) PC Engineer
6 3 (10.00%) PC Support
6 3 (10.00%) PC Support Engineer
6 3 (10.00%) Service Delivery Director
6 3 (10.00%) Services Director
6 3 (10.00%) Technical Engineer
6 3 (10.00%) Technical Support
6 3 (10.00%) Technical Support Engineer
7 2 (6.67%) Microsoft 365 Business Analyst
7 2 (6.67%) Project Manager
7 2 (6.67%) Service Manager
7 2 (6.67%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 6 (20.00%) JSON
2 1 (3.33%) Middleware
Miscellaneous
1 6 (20.00%) Analytical Mindset
1 6 (20.00%) CMDB
2 3 (10.00%) Onboarding
3 2 (6.67%) iPhone
3 2 (6.67%) Mobile App
3 2 (6.67%) NHS
3 2 (6.67%) Smartphone
4 1 (3.33%) Data Centre
4 1 (3.33%) Management Information System
4 1 (3.33%) Public Cloud
4 1 (3.33%) Smartcard
Operating Systems
1 5 (16.67%) Mac OS
2 4 (13.33%) Windows
3 1 (3.33%) Windows 10
3 1 (3.33%) Windows Server
Processes & Methodologies
1 17 (56.67%) ITIL
2 13 (43.33%) Agile
3 9 (30.00%) Service Management
4 8 (26.67%) Stakeholder Management
5 6 (20.00%) Service Delivery
5 6 (20.00%) Stakeholder Engagement
5 6 (20.00%) User Stories
5 6 (20.00%) Workflow
6 5 (16.67%) Problem-Solving
6 5 (16.67%) User Acceptance Testing
7 4 (13.33%) Continuous Improvement
7 4 (13.33%) Customer Service
7 4 (13.33%) Mentoring
7 4 (13.33%) Project Management
8 3 (10.00%) Escalation Management
8 3 (10.00%) Roadmaps
8 3 (10.00%) Service Delivery Management
8 3 (10.00%) Tech Ops
8 3 (10.00%) User Experience
8 3 (10.00%) Workshop Facilitation
Programming Languages
1 4 (13.33%) PowerShell
Qualifications
1 2 (6.67%) ACSP
1 2 (6.67%) ACTC
1 2 (6.67%) Computer Science Degree
1 2 (6.67%) Degree
2 1 (3.33%) ITIL Certification
2 1 (3.33%) ITIL Foundation Certificate
2 1 (3.33%) PMI Certification
2 1 (3.33%) PMP
2 1 (3.33%) SC Cleared
2 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 1 (3.33%) Data Quality
System Software
1 3 (10.00%) Active Directory
Systems Management
1 2 (6.67%) Jamf Pro
1 2 (6.67%) Microsoft Intune
2 1 (3.33%) SCCM
2 1 (3.33%) SCOM
Vendors
1 25 (83.33%) ServiceNow
2 6 (20.00%) Microsoft
3 5 (16.67%) Apple
4 1 (3.33%) BMC
4 1 (3.33%) MuleSoft