Customer-Centricity Contract Job Trends in the North of England

Customer-Centric
England > North of England

The table below provides summary statistics and contractor rates for jobs advertised in the North of England requiring Customer-Centricity skills. It covers vacancies from the 6 months leading up to 30 August 2025, with comparisons to the same periods in the previous two years.

6 months to
30 Aug 2025
Same period 2024 Same period 2023
Rank 175 157 187
Rank change year-on-year -18 +30 +37
Contract jobs citing Customer-Centricity 13 8 11
As % of all contract jobs advertised in the North of England 0.32% 0.19% 0.22%
As % of the Processes & Methodologies category 0.36% 0.23% 0.25%
Number of daily rates quoted 10 4 7
10th Percentile £411 £239 £405
25th Percentile £434 £278 £431
Median daily rate (50th Percentile) £513 £425 £525
Median % change year-on-year +20.59% -19.05% +10.53%
75th Percentile £603 £581 £625
90th Percentile £725 £593 £645
England median daily rate £485 £475 £510
% change year-on-year +2.11% -6.86% -7.27%
Number of hourly rates quoted 0 0 2
10th Percentile - - £16.15
25th Percentile - - £16.37
Median hourly rate - - £16.73
75th Percentile - - £17.10
90th Percentile - - £17.31
England median hourly rate £15.80 £16.00 £17.46
% change year-on-year -1.25% -8.36% -73.14%

All Process and Methodology Skills
North of England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North of England.

Contract vacancies with a requirement for process or methodology skills 3,578 3,506 4,486
As % of all contract IT jobs advertised in the North of England 89.05% 84.10% 88.53%
Number of daily rates quoted 2,308 2,082 3,000
10th Percentile £268 £313 £285
25th Percentile £375 £405 £410
Median daily rate (50th Percentile) £465 £500 £500
Median % change year-on-year -7.00% -0.08% +0.08%
75th Percentile £556 £585 £600
90th Percentile £650 £675 £688
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 206 208 204
10th Percentile £13.10 £11.66 £15.73
25th Percentile £17.44 £15.13 £17.75
Median hourly rate £22.63 £32.00 £27.74
Median % change year-on-year -29.28% +15.36% +38.70%
75th Percentile £43.39 £51.22 £46.18
90th Percentile £71.98 £69.05 £57.17
England median hourly rate £25.15 £43.00 £42.50
% change year-on-year -41.51% +1.18% +53.90%

Customer-Centricity
Job Vacancy Trend in the North of England

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Customer-Centricity in the North of England

Customer-Centricity
Daily Rate Trend in the North of England

Contractor daily rate distribution trend for jobs in the North of England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in the North of England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Customer-Centricity in the North of England over the 6 months to 30 August 2025.

Daily rate histogram for Customer-Centricity in the North of England

Customer-Centricity
Hourly Rate Trend in the North of England

Contractor hourly rate distribution trend for jobs in the North of England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in the North of England citing Customer-Centricity

Customer-Centricity
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the North of England region over the 6 months to 30 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West -3 6 £513 -6.82% 22
Yorkshire -8 6 £525 +75.00% 7
North East - 1 £450 - 9
Customer-Centricity
England

Customer-Centricity
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Confluence
Applications
1 1 (7.69%) Chatbot
Business Applications
1 1 (7.69%) Magento
1 1 (7.69%) Shopify
Cloud Services
1 3 (23.08%) Dynamics 365
1 3 (23.08%) SaaS
2 2 (15.38%) AWS
3 1 (7.69%) Adobe Analytics
3 1 (7.69%) Azure
3 1 (7.69%) Cloud Computing
3 1 (7.69%) Figma
3 1 (7.69%) GCP
3 1 (7.69%) GitHub
3 1 (7.69%) Power Platform
3 1 (7.69%) Salesforce Commerce Cloud
Development Applications
1 1 (7.69%) JIRA
1 1 (7.69%) Postman
General
1 6 (46.15%) Social Skills
2 5 (38.46%) Analytical Skills
3 4 (30.77%) Finance
4 3 (23.08%) Marketing
4 3 (23.08%) Retail
5 1 (7.69%) Banking
5 1 (7.69%) Influencing Skills
Job Titles
1 2 (15.38%) Architect
1 2 (15.38%) Designer
1 2 (15.38%) Product Manager
1 2 (15.38%) Scrum Master
1 2 (15.38%) Solutions Architect
2 1 (7.69%) Analyst
2 1 (7.69%) Business Analyst
2 1 (7.69%) Delivery Manager
2 1 (7.69%) Digital Product Owner
2 1 (7.69%) E-Commerce Director
2 1 (7.69%) E-Commerce Manager
2 1 (7.69%) Integration Manager
2 1 (7.69%) Product Owner
2 1 (7.69%) Service Delivery Manager
2 1 (7.69%) Service Manager
2 1 (7.69%) Solutions Designer
Libraries, Frameworks & Software Standards
1 2 (15.38%) Middleware
2 1 (7.69%) EDI
2 1 (7.69%) OpenAPI
2 1 (7.69%) REST
2 1 (7.69%) Swagger
2 1 (7.69%) Web Services
Miscellaneous
1 7 (53.85%) Product Ownership
2 1 (7.69%) Analytical Mindset
2 1 (7.69%) Data Protection Act
2 1 (7.69%) Enterprise Software
2 1 (7.69%) Online Banking
2 1 (7.69%) Self-Motivation
Processes & Methodologies
1 8 (61.54%) User Experience
2 7 (53.85%) Customer Experience
3 6 (46.15%) Agile
4 5 (38.46%) Continuous Improvement
4 5 (38.46%) Problem-Solving
5 4 (30.77%) Roadmaps
5 4 (30.77%) Sprint Planning
5 4 (30.77%) Stakeholder Engagement
6 3 (23.08%) B2B
6 3 (23.08%) B2C
6 3 (23.08%) Customer Engagement
6 3 (23.08%) Digital Strategy
6 3 (23.08%) E-Commerce
6 3 (23.08%) Product Management
6 3 (23.08%) Requirements Gathering
6 3 (23.08%) Service Delivery
6 3 (23.08%) Stakeholder Management
7 2 (15.38%) Backlog Prioritisation
7 2 (15.38%) Backlog Refinement
7 2 (15.38%) Sprint Backlog
Qualifications
1 1 (7.69%) Computer Science Degree
1 1 (7.69%) Degree
Quality Assurance & Compliance
1 1 (7.69%) GDPR
Vendors
1 2 (15.38%) Microsoft
2 1 (7.69%) Adobe
2 1 (7.69%) Google
2 1 (7.69%) Salesforce