Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > North of England
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 314 382 331
Rank change year-on-year +68 -51 +148
Permanent jobs citing Customer-Centricity 142 122 169
As % of all permanent IT jobs advertised in the North of England 0.66% 0.52% 0.68%
As % of the Processes & Methodologies category 0.73% 0.57% 0.75%
Number of salaries quoted 131 95 126
North of England median annual salary £47,500 £40,000 £45,000
Median salary % change year-on-year +18.75% -11.11% -
10th Percentile £22,000 £25,600 £30,413
90th Percentile £117,500 £63,250 £78,750
England median annual salary £56,000 £45,000 £52,000
% change year-on-year +24.44% -13.46% +15.56%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

All Process and Methodology Skills
North of England
Permanent vacancies with a requirement for process or methodology skills 19,514 21,424 22,613
As % of all permanent IT jobs advertised in the North of England 91.35% 91.49% 91.05%
Number of salaries quoted 15,770 17,466 18,894
North of England median annual salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.53% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £65,000 £62,500 £62,500
England median annual salary £52,225 £50,000 £50,000
% change year-on-year +4.45% - +5.26%

Customer-Centricity
Job Vacancy Trend in the North of England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in the North of England.

Salary trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Histogram in the North of England

The salary distribution of IT jobs citing Customer-Centricity in the North of England over the 6 months to 20 October 2018.

Salary histogram for Customer-Centricity in the North of England

Customer-Centricity
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the North of England region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +36 75 £40,000 - 19
Yorkshire +15 53 £73,000 +94.67% 11
North East -6 14 £58,750 +46.88% 4
Customer-Centricity
England

For the 6 months to 20 October 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region with a requirement for Customer-Centricity.

1 56 (39.44%) Agile Software Development
2 51 (35.92%) Finance
3 38 (26.76%) Retail
4 32 (22.54%) HTML
5 31 (21.83%) JavaScript
6 30 (21.13%) Microsoft
6 30 (21.13%) Amazon AWS
7 29 (20.42%) CSS
7 29 (20.42%) Customer-Centric Approach
8 28 (19.72%) Stakeholder Management
9 27 (19.01%) Waterfall
10 25 (17.61%) DevOps
11 24 (16.90%) Problem-Solving
12 21 (14.79%) Analytical Skills
13 20 (14.08%) Service Delivery
14 19 (13.38%) SQL Server
14 19 (13.38%) QA
14 19 (13.38%) IT Strategy
15 18 (12.68%) User Experience
16 17 (11.97%) PHP
16 17 (11.97%) SQL
16 17 (11.97%) Enterprise Architecture
16 17 (11.97%) Resource Management
16 17 (11.97%) Problem Management
16 17 (11.97%) Capacity Management
17 16 (11.27%) Software Engineering
17 16 (11.27%) XML
18 15 (10.56%) Office 365
19 14 (9.86%) Advertising
19 14 (9.86%) MySQL

Customer-Centricity
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.93%) SharePoint
2 2 (1.41%) NServiceBus
2 2 (1.41%) Oracle SOA Suite
3 1 (0.70%) MS Exchange
Applications
1 6 (4.23%) Microsoft Office
2 2 (1.41%) MS Visio
3 1 (0.70%) Microsoft Excel
Business Applications
1 6 (4.23%) Dynamics AX
2 3 (2.11%) NetSuite
3 2 (1.41%) Dynamics NAV
Cloud Services
1 30 (21.13%) Amazon AWS
2 15 (10.56%) Office 365
3 9 (6.34%) Microsoft Azure
4 4 (2.82%) PaaS
5 3 (2.11%) Dynamics 365
6 2 (1.41%) Google Analytics
7 1 (0.70%) Google Tag Manager
7 1 (0.70%) SaaS
Communications & Networking
1 8 (5.63%) LAN
1 8 (5.63%) WAN
2 3 (2.11%) Intranet
3 2 (1.41%) Broadband
3 2 (1.41%) Firewall
3 2 (1.41%) Intrusion Detection
3 2 (1.41%) NetScaler
3 2 (1.41%) Network Security
3 2 (1.41%) Skype
3 2 (1.41%) Wi-Fi
3 2 (1.41%) Wireless
4 1 (0.70%) DHCP
4 1 (0.70%) Internet
4 1 (0.70%) Remote Desktop
4 1 (0.70%) TCP/IP
4 1 (0.70%) VoIP
4 1 (0.70%) VPN
Database & Business Intelligence
1 19 (13.38%) SQL Server
2 14 (9.86%) MySQL
3 5 (3.52%) BusinessObjects
3 5 (3.52%) Data Warehouse
4 3 (2.11%) Power BI
4 3 (2.11%) Relational Database
4 3 (2.11%) SQL Server Integration Services
4 3 (2.11%) SQL Server Reporting Services
5 2 (1.41%) ROLAP
6 1 (0.70%) Data Mining
Development Applications
1 5 (3.52%) Git (software)
1 5 (3.52%) Selenium
2 3 (2.11%) Grunt
2 3 (2.11%) gulp
2 3 (2.11%) JIRA
3 2 (1.41%) FxCop
3 2 (1.41%) Jenkins
3 2 (1.41%) SpecFlow
3 2 (1.41%) StyleCop
3 2 (1.41%) Subversion
3 2 (1.41%) Team Foundation Server
3 2 (1.41%) TeamCity
General
1 51 (35.92%) Finance
2 38 (26.76%) Retail
3 14 (9.86%) Advertising
4 11 (7.75%) Banking
5 9 (6.34%) Telecoms
6 7 (4.93%) Billing
6 7 (4.93%) Marketing
7 6 (4.23%) Retail Banking
8 2 (1.41%) Manufacturing
9 1 (0.70%) Games
Job Titles
1 33 (23.24%) Developer
2 18 (12.68%) Consultant
3 15 (10.56%) Analyst
4 14 (9.86%) PHP Developer
5 9 (6.34%) Business Analyst
6 8 (5.63%) Head of Strategy
7 7 (4.93%) SharePoint Consultant
8 6 (4.23%) Senior Developer
9 5 (3.52%) Coordinator
9 5 (3.52%) Software Engineer
10 4 (2.82%) IT Technician
10 4 (2.82%) Product Owner
10 4 (2.82%) Service Desk Technician
10 4 (2.82%) Software Developer
11 3 (2.11%) Digital Product Owner
11 3 (2.11%) ERP Consultant
11 3 (2.11%) Front End Developer (Client-Side Developer)
11 3 (2.11%) Head of Digital
11 3 (2.11%) JavaScript Developer
11 3 (2.11%) Senior Service Desk Analyst
Libraries, Frameworks & Software Standards
1 32 (22.54%) HTML
2 29 (20.42%) CSS
3 16 (11.27%) XML
4 13 (9.15%) Ajax
5 12 (8.45%) HTML5
6 11 (7.75%) AngularJS
7 10 (7.04%) .NET
8 9 (6.34%) CSS3
8 9 (6.34%) React
9 7 (4.93%) Twitter Bootstrap
10 6 (4.23%) jQuery
11 5 (3.52%) .NET Core
11 5 (3.52%) .NET Framework
11 5 (3.52%) Sass
11 5 (3.52%) Spring
12 4 (2.82%) ASP.NET
12 4 (2.82%) ASP.NET MVC
12 4 (2.82%) JSON
12 4 (2.82%) Web Services
13 3 (2.11%) REST
Miscellaneous
1 21 (14.79%) Analytical Skills
2 18 (12.68%) User Experience
3 12 (8.45%) Blog
4 7 (4.93%) Management Information System
5 5 (3.52%) Fintech
5 5 (3.52%) Self-Motivation
6 3 (2.11%) Greenfield Project
7 2 (1.41%) Computer Science
7 2 (1.41%) Smart Meter
8 1 (0.70%) Data Centre
8 1 (0.70%) Mobile Banking
8 1 (0.70%) Online Games
8 1 (0.70%) PMI
8 1 (0.70%) Virtual Team
Operating Systems
1 7 (4.93%) Linux
1 7 (4.93%) Unix
2 3 (2.11%) Windows
3 1 (0.70%) Windows Server
Processes & Methodologies
1 56 (39.44%) Agile Software Development
2 29 (20.42%) Customer-Centric Approach
3 28 (19.72%) Stakeholder Management
4 27 (19.01%) Waterfall
5 25 (17.61%) DevOps
6 24 (16.90%) Problem-Solving
7 20 (14.08%) Service Delivery
8 19 (13.38%) IT Strategy
9 17 (11.97%) Capacity Management
9 17 (11.97%) Enterprise Architecture
9 17 (11.97%) Problem Management
9 17 (11.97%) Resource Management
10 16 (11.27%) Software Engineering
11 12 (8.45%) OO
11 12 (8.45%) OO PHP
11 12 (8.45%) Scrum
11 12 (8.45%) Test Automation
11 12 (8.45%) Web Application Development
12 11 (7.75%) E-Commerce
12 11 (7.75%) TDD
Programming Languages
1 31 (21.83%) JavaScript
2 17 (11.97%) PHP
2 17 (11.97%) SQL
3 12 (8.45%) C#
4 9 (6.34%) Java
5 5 (3.52%) C
5 5 (3.52%) X++
6 3 (2.11%) T-SQL
7 2 (1.41%) VB.NET
8 1 (0.70%) ES6
8 1 (0.70%) Java 8
Qualifications
1 7 (4.93%) Degree
2 3 (2.11%) Security Cleared
3 2 (1.41%) CCNP
3 2 (1.41%) Cisco Certification
3 2 (1.41%) MBA
3 2 (1.41%) SC Cleared
4 1 (0.70%) APMP
4 1 (0.70%) DBS Check
4 1 (0.70%) PhD
4 1 (0.70%) PMI Certification
Quality Assurance & Compliance
1 19 (13.38%) QA
2 11 (7.75%) GDPR
3 3 (2.11%) SLA
4 1 (0.70%) ISO 22301
4 1 (0.70%) ISO 9001
4 1 (0.70%) ISO/IEC 27001
System Software
1 3 (2.11%) Docker
2 1 (0.70%) Active Directory
2 1 (0.70%) Hyper-V
2 1 (0.70%) VMware Infrastructure
Vendors
1 30 (21.13%) Microsoft
2 8 (5.63%) Cisco
2 8 (5.63%) Oracle
3 3 (2.11%) Baan
3 3 (2.11%) Google
3 3 (2.11%) SAP
4 2 (1.41%) Citrix
4 2 (1.41%) F5
4 2 (1.41%) HP
4 2 (1.41%) Salesforce.com
5 1 (0.70%) Apple
5 1 (0.70%) Cognos
5 1 (0.70%) Mitel
5 1 (0.70%) Samsung
5 1 (0.70%) Sun
5 1 (0.70%) Tableau
5 1 (0.70%) VMware