Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > North of England
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 322 403 345
Rank change year-on-year +81 -58 +132
Permanent jobs citing Customer-Centricity 154 96 159
As % of all permanent IT jobs advertised in the North of England 0.67% 0.39% 0.64%
As % of the Processes & Methodologies category 0.73% 0.42% 0.71%
Number of salaries quoted 132 74 110
North of England median annual salary £45,000 £40,000 £43,500
Median salary % change year-on-year +12.50% -8.05% -5.43%
10th Percentile £22,000 £25,150 £25,500
90th Percentile £117,500 £62,500 £75,000
England median annual salary £55,000 £50,000 £52,000
% change year-on-year +10.00% -3.85% +15.56%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

All Process and Methodology Skills
North of England
Permanent vacancies with a requirement for process or methodology skills 21,094 22,614 22,454
As % of all permanent IT jobs advertised in the North of England 91.78% 92.00% 90.88%
Number of salaries quoted 17,261 18,651 18,723
North of England median annual salary £43,750 £41,500 £40,000
Median salary % change year-on-year +5.42% +3.75% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £50,000 £50,000

Customer-Centricity
Job Vacancy Trend in the North of England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in the North of England.

Salary trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Histogram in the North of England

The salary distribution of IT jobs citing Customer-Centricity in the North of England over the 6 months to 17 August 2018.

Salary histogram for Customer-Centricity in the North of England

Customer-Centricity
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the North of England region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +41 88 £37,500 -16.67% 10
Yorkshire +58 58 £115,000 +206.67% 9
North East -25 8 £50,000 +25.00%
Customer-Centricity
England

For the 6 months to 17 August 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region with a requirement for Customer-Centricity.

1 58 (37.66%) Finance
2 53 (34.42%) Agile Software Development
3 50 (32.47%) Retail
4 45 (29.22%) Microsoft
5 35 (22.73%) HTML
6 34 (22.08%) JavaScript
7 33 (21.43%) SQL Server
7 33 (21.43%) Waterfall
8 32 (20.78%) Amazon AWS
9 29 (18.83%) Stakeholder Management
9 29 (18.83%) Customer-Centric Approach
10 28 (18.18%) SQL
10 28 (18.18%) XML
11 27 (17.53%) CSS
11 27 (17.53%) Service Delivery
11 27 (17.53%) DevOps
12 25 (16.23%) Problem-Solving
13 24 (15.58%) IT Strategy
13 24 (15.58%) Resource Management
13 24 (15.58%) QA
14 22 (14.29%) Enterprise Architecture
14 22 (14.29%) Problem Management
14 22 (14.29%) Analytical Skills
14 22 (14.29%) Capacity Management
15 20 (12.99%) MySQL
15 20 (12.99%) PHP
15 20 (12.99%) Office 365
16 19 (12.34%) TDD
17 18 (11.69%) Ajax
17 18 (11.69%) Blog

Customer-Centricity
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.84%) SharePoint
2 7 (4.55%) NServiceBus
3 2 (1.30%) Oracle SOA Suite
3 2 (1.30%) Skype for Business
4 1 (0.65%) Confluence
Applications
1 7 (4.55%) Microsoft Office
2 2 (1.30%) Microsoft Excel
2 2 (1.30%) MS Visio
2 2 (1.30%) Spreadsheet
3 1 (0.65%) InVision
Business Applications
1 8 (5.19%) Dynamics AX
2 5 (3.25%) Dynamics CRM
3 3 (1.95%) Dynamics NAV
3 3 (1.95%) NetSuite
Cloud Services
1 32 (20.78%) Amazon AWS
2 20 (12.99%) Office 365
3 12 (7.79%) Microsoft Azure
4 8 (5.19%) Dynamics 365
5 4 (2.60%) PaaS
6 1 (0.65%) Google Analytics
6 1 (0.65%) IBM Blueworks
Communications & Networking
1 8 (5.19%) LAN
1 8 (5.19%) WAN
2 4 (2.60%) Skype
3 3 (1.95%) Intranet
4 2 (1.30%) Firewall
4 2 (1.30%) Intrusion Detection
4 2 (1.30%) NetScaler
4 2 (1.30%) Network Security
4 2 (1.30%) Wi-Fi
4 2 (1.30%) Wireless
5 1 (0.65%) Broadband
5 1 (0.65%) CTI
5 1 (0.65%) Ethernet
5 1 (0.65%) LLU
5 1 (0.65%) Remote Desktop
5 1 (0.65%) SMS
Database & Business Intelligence
1 33 (21.43%) SQL Server
2 20 (12.99%) MySQL
3 7 (4.55%) Data Warehouse
4 5 (3.25%) BusinessObjects
4 5 (3.25%) SQL Server Integration Services
4 5 (3.25%) SQL Server Reporting Services
5 3 (1.95%) Relational Database
6 2 (1.30%) Azure SQL Database
6 2 (1.30%) Power BI
6 2 (1.30%) PowerPivot
6 2 (1.30%) ROLAP
6 2 (1.30%) SQL Server Analysis Services
Development Applications
1 10 (6.49%) Selenium
2 8 (5.19%) Team Foundation Server
2 8 (5.19%) Visual Studio
3 7 (4.55%) FxCop
3 7 (4.55%) SpecFlow
3 7 (4.55%) StyleCop
4 6 (3.90%) JIRA
5 3 (1.95%) Git (software)
5 3 (1.95%) Grunt
5 3 (1.95%) gulp
5 3 (1.95%) Subversion
6 1 (0.65%) Axure RP
General
1 58 (37.66%) Finance
2 50 (32.47%) Retail
3 16 (10.39%) Advertising
4 14 (9.09%) Banking
5 12 (7.79%) Telecoms
6 9 (5.84%) Billing
7 8 (5.19%) Retail Banking
8 4 (2.60%) Marketing
9 3 (1.95%) Investment Banking
10 2 (1.30%) Manufacturing
11 1 (0.65%) Automotive
11 1 (0.65%) Law
Job Titles
1 31 (20.13%) Developer
2 21 (13.64%) Consultant
3 19 (12.34%) Analyst
4 18 (11.69%) PHP Developer
5 13 (8.44%) Head of Strategy
6 9 (5.84%) SharePoint Consultant
7 8 (5.19%) Analyst Programmer
7 8 (5.19%) Programmer
8 7 (4.55%) Coordinator
9 6 (3.90%) Head of IT
10 5 (3.25%) Designer
10 5 (3.25%) Project Manager
10 5 (3.25%) Senior Developer
11 4 (2.60%) .NET Analyst Programmer
11 4 (2.60%) .NET Programmer
11 4 (2.60%) Architect
11 4 (2.60%) Business Analyst
11 4 (2.60%) IT Technician
11 4 (2.60%) Software Developer
11 4 (2.60%) Test Analyst
Libraries, Frameworks & Software Standards
1 35 (22.73%) HTML
2 28 (18.18%) XML
3 27 (17.53%) CSS
4 18 (11.69%) .NET
4 18 (11.69%) Ajax
5 13 (8.44%) Twitter Bootstrap
6 10 (6.49%) .NET Framework
7 9 (5.84%) ASP.NET
7 9 (5.84%) ASP.NET MVC
7 9 (5.84%) HTML5
8 8 (5.19%) jQuery
8 8 (5.19%) Sass
9 7 (4.55%) AngularJS
9 7 (4.55%) Castle Windsor
9 7 (4.55%) Entity Framework
9 7 (4.55%) NHibernate
9 7 (4.55%) SignalR
9 7 (4.55%) WCF
9 7 (4.55%) WebSockets
10 5 (3.25%) CSS3
Miscellaneous
1 22 (14.29%) Analytical Skills
2 18 (11.69%) Blog
3 14 (9.09%) User Experience
4 8 (5.19%) Management Information System
5 7 (4.55%) Self-Motivation
6 6 (3.90%) Fintech
6 6 (3.90%) Mobile App
7 4 (2.60%) Computer Science
8 3 (1.95%) PMI
9 2 (1.30%) Public Cloud
9 2 (1.30%) Smart Meter
10 1 (0.65%) BBC
10 1 (0.65%) Driving Licence
10 1 (0.65%) IVR
10 1 (0.65%) Mobile Banking
10 1 (0.65%) Virtual Team
10 1 (0.65%) VUI
Operating Systems
1 11 (7.14%) Linux
1 11 (7.14%) Unix
2 9 (5.84%) Windows
3 2 (1.30%) Windows 10
3 2 (1.30%) Windows 7
Processes & Methodologies
1 53 (34.42%) Agile Software Development
2 33 (21.43%) Waterfall
3 29 (18.83%) Customer-Centric Approach
3 29 (18.83%) Stakeholder Management
4 27 (17.53%) DevOps
4 27 (17.53%) Service Delivery
5 25 (16.23%) Problem-Solving
6 24 (15.58%) IT Strategy
6 24 (15.58%) Resource Management
7 22 (14.29%) Capacity Management
7 22 (14.29%) Enterprise Architecture
7 22 (14.29%) Problem Management
8 19 (12.34%) TDD
9 18 (11.69%) Decision-Making
9 18 (11.69%) OO
9 18 (11.69%) OO PHP
9 18 (11.69%) Web Application Development
10 15 (9.74%) Test Automation
11 14 (9.09%) E-Commerce
11 14 (9.09%) Scrum
Programming Languages
1 34 (22.08%) JavaScript
2 28 (18.18%) SQL
3 20 (12.99%) PHP
4 18 (11.69%) C#
5 10 (6.49%) Java
6 5 (3.25%) X++
7 4 (2.60%) C
7 4 (2.60%) T-SQL
8 2 (1.30%) PowerShell
8 2 (1.30%) Shell Script
8 2 (1.30%) VB
8 2 (1.30%) VB.NET
8 2 (1.30%) VBA
8 2 (1.30%) VBScript
9 1 (0.65%) C++
Qualifications
1 7 (4.55%) Degree
2 3 (1.95%) PMI Certification
2 3 (1.95%) Security Cleared
3 2 (1.30%) CCNP
3 2 (1.30%) Cisco Certification
3 2 (1.30%) Computer Science Degree
3 2 (1.30%) ITIL Certification
3 2 (1.30%) Master's Degree
3 2 (1.30%) MBA
3 2 (1.30%) SC Cleared
4 1 (0.65%) APMP
4 1 (0.65%) DBS Check
4 1 (0.65%) ISEB
Quality Assurance & Compliance
1 24 (15.58%) QA
2 3 (1.95%) GDPR
3 2 (1.30%) SLA
4 1 (0.65%) ISO 22301
4 1 (0.65%) ISO 9001
4 1 (0.65%) ISO/IEC 27001
System Software
1 2 (1.30%) Active Directory
Systems Management
1 2 (1.30%) SCCM
Vendors
1 45 (29.22%) Microsoft
2 9 (5.84%) Oracle
3 8 (5.19%) Cisco
4 5 (3.25%) Capita
5 4 (2.60%) Citrix
6 3 (1.95%) Baan
6 3 (1.95%) SAP
7 2 (1.30%) Cognizant
7 2 (1.30%) F5
7 2 (1.30%) HP
8 1 (0.65%) Adobe
8 1 (0.65%) Cognos
8 1 (0.65%) Google
8 1 (0.65%) Hotjar
8 1 (0.65%) Salesforce.com
8 1 (0.65%) Tableau