Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > North of England
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 326 378 340
Rank change year-on-year +52 -38 +116
Permanent jobs citing Customer-Centricity 128 116 151
As % of all permanent IT jobs advertised in the North of England 0.62% 0.47% 0.61%
As % of the Processes & Methodologies category 0.68% 0.52% 0.67%
Number of salaries quoted 117 97 119
North of England median annual salary £45,000 £42,500 £47,500
Median salary % change year-on-year +5.88% -10.53% +3.26%
10th Percentile £21,250 £25,750 £31,700
90th Percentile £117,500 £77,500 £75,500
England median annual salary £59,000 £50,000 £55,000
% change year-on-year +18.00% -9.09% +22.22%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

All Process and Methodology Skills
North of England
Permanent vacancies with a requirement for process or methodology skills 18,848 22,426 22,680
As % of all permanent IT jobs advertised in the North of England 91.54% 91.73% 91.46%
Number of salaries quoted 15,217 18,326 18,939
North of England median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £66,250 £63,750 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer-Centricity
Job Vacancy Trend in the North of England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in the North of England.

Salary trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Histogram in the North of England

The salary distribution of IT jobs citing Customer-Centricity in the North of England over the 6 months to 13 December 2018.

Salary histogram for Customer-Centricity in the North of England

Customer-Centricity
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the North of England region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +38 62 £42,500 - 7
Yorkshire +22 54 £45,000 +5.88% 8
North East +6 12 £62,500 +8.70%
Customer-Centricity
England

For the 6 months to 13 December 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region with a requirement for Customer-Centricity.

1 62 (48.44%) Agile Software Development
2 54 (42.19%) Finance
3 30 (23.44%) Retail
4 29 (22.66%) JavaScript
5 27 (21.09%) HTML
5 27 (21.09%) Problem-Solving
6 26 (20.31%) Waterfall
7 24 (18.75%) CSS
7 24 (18.75%) Stakeholder Management
7 24 (18.75%) Customer-Centric Approach
7 24 (18.75%) User Experience
8 23 (17.97%) Amazon AWS
9 22 (17.19%) Software Engineering
10 21 (16.41%) Analytical Skills
11 20 (15.63%) DevOps
12 18 (14.06%) Microsoft
13 17 (13.28%) Service Delivery
14 16 (12.50%) Scrum
14 16 (12.50%) ITIL
14 16 (12.50%) IT Strategy
14 16 (12.50%) Technical Debt
15 15 (11.72%) QA
16 13 (10.16%) Banking
16 13 (10.16%) XML
16 13 (10.16%) PHP
17 12 (9.38%) E-Commerce
17 12 (9.38%) Business Analysis
17 12 (9.38%) Enterprise Architecture
17 12 (9.38%) Resource Management
17 12 (9.38%) Problem Management

Customer-Centricity
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.56%) Confluence
1 2 (1.56%) Oracle SOA Suite
1 2 (1.56%) SharePoint
2 1 (0.78%) MS Exchange
2 1 (0.78%) NServiceBus
2 1 (0.78%) SAS
Applications
1 5 (3.91%) Microsoft Office
2 4 (3.13%) Microsoft Excel
3 3 (2.34%) MS Visio
4 1 (0.78%) Flinto
4 1 (0.78%) InVision
Business Applications
1 2 (1.56%) Dynamics AX
Cloud Services
1 23 (17.97%) Amazon AWS
2 8 (6.25%) Office 365
3 5 (3.91%) Microsoft Azure
4 4 (3.13%) PaaS
5 2 (1.56%) Apigee
5 2 (1.56%) Google Analytics
6 1 (0.78%) Google Tag Manager
6 1 (0.78%) SaaS
Communications & Networking
1 5 (3.91%) Internet
1 5 (3.91%) VoIP
2 4 (3.13%) LAN
2 4 (3.13%) WAN
3 3 (2.34%) Intranet
4 2 (1.56%) Broadband
5 1 (0.78%) DHCP
5 1 (0.78%) TCP/IP
5 1 (0.78%) VPN
Database & Business Intelligence
1 10 (7.81%) MySQL
1 10 (7.81%) SQL Server
2 5 (3.91%) BusinessObjects
2 5 (3.91%) Data Warehouse
3 3 (2.34%) Power BI
3 3 (2.34%) Relational Database
3 3 (2.34%) SQL Server Integration Services
3 3 (2.34%) SQL Server Reporting Services
4 2 (1.56%) ROLAP
5 1 (0.78%) Base SAS
5 1 (0.78%) Data Mining
5 1 (0.78%) SAS Enterprise Guide
Development Applications
1 5 (3.91%) Git (software)
2 3 (2.34%) JIRA
3 2 (1.56%) Cucumber
3 2 (1.56%) Jenkins
3 2 (1.56%) Selenium
3 2 (1.56%) Team Foundation Server
3 2 (1.56%) TeamCity
4 1 (0.78%) Axure RP
4 1 (0.78%) FxCop
4 1 (0.78%) Grunt
4 1 (0.78%) gulp
4 1 (0.78%) SpecFlow
4 1 (0.78%) StyleCop
General
1 54 (42.19%) Finance
2 30 (23.44%) Retail
3 13 (10.16%) Banking
4 10 (7.81%) Telecoms
5 7 (5.47%) Marketing
6 5 (3.91%) Advertising
6 5 (3.91%) Billing
6 5 (3.91%) Retail Banking
7 2 (1.56%) Games
Job Titles
1 29 (22.66%) Developer
2 20 (15.63%) Analyst
3 12 (9.38%) PHP Developer
4 10 (7.81%) Business Analyst
5 9 (7.03%) Service Analyst
6 7 (5.47%) Head of Strategy
6 7 (5.47%) Senior Developer
6 7 (5.47%) Service Desk Analyst
7 6 (4.69%) Agile Delivery Manager
7 6 (4.69%) Delivery Manager
7 6 (4.69%) Product Owner
8 5 (3.91%) Consultant
8 5 (3.91%) Software Engineer
9 4 (3.13%) Digital Product Owner
9 4 (3.13%) IT Technician
9 4 (3.13%) Senior Analyst
9 4 (3.13%) Senior Manager
9 4 (3.13%) Service Desk Technician
10 3 (2.34%) JavaScript Developer
10 3 (2.34%) Lead Developer
Libraries, Frameworks & Software Standards
1 27 (21.09%) HTML
2 24 (18.75%) CSS
3 13 (10.16%) XML
4 11 (8.59%) Ajax
5 9 (7.03%) HTML5
6 8 (6.25%) AngularJS
6 8 (6.25%) CSS3
7 7 (5.47%) React
8 6 (4.69%) .NET
9 5 (3.91%) .NET Core
9 5 (3.91%) jQuery
9 5 (3.91%) JSON
9 5 (3.91%) Node.js
9 5 (3.91%) REST
9 5 (3.91%) Spring
10 4 (3.13%) .NET Framework
10 4 (3.13%) SOAP
10 4 (3.13%) Twitter Bootstrap
11 3 (2.34%) ASP.NET
11 3 (2.34%) Web Services
Miscellaneous
1 24 (18.75%) User Experience
2 21 (16.41%) Analytical Skills
3 10 (7.81%) Blog
4 5 (3.91%) Data Centre
4 5 (3.91%) Fintech
4 5 (3.91%) Management Information System
5 3 (2.34%) Greenfield Project
5 3 (2.34%) Mobile App
5 3 (2.34%) Self-Motivation
6 2 (1.56%) Smart Meter
7 1 (0.78%) Mobile Banking
7 1 (0.78%) Online Games
7 1 (0.78%) PMI
Operating Systems
1 6 (4.69%) Linux
1 6 (4.69%) Unix
2 2 (1.56%) Windows
3 1 (0.78%) Android
3 1 (0.78%) Apple iOS
3 1 (0.78%) Windows Server
Processes & Methodologies
1 62 (48.44%) Agile Software Development
2 27 (21.09%) Problem-Solving
3 26 (20.31%) Waterfall
4 24 (18.75%) Customer-Centric Approach
4 24 (18.75%) Stakeholder Management
5 22 (17.19%) Software Engineering
6 20 (15.63%) DevOps
7 17 (13.28%) Service Delivery
8 16 (12.50%) IT Strategy
8 16 (12.50%) ITIL
8 16 (12.50%) Scrum
8 16 (12.50%) Technical Debt
9 12 (9.38%) Business Analysis
9 12 (9.38%) Capacity Management
9 12 (9.38%) E-Commerce
9 12 (9.38%) Enterprise Architecture
9 12 (9.38%) Problem Management
9 12 (9.38%) Resource Management
10 11 (8.59%) TDD
11 10 (7.81%) OO
Programming Languages
1 29 (22.66%) JavaScript
2 13 (10.16%) PHP
3 11 (8.59%) SQL
4 8 (6.25%) C#
5 6 (4.69%) Java
6 3 (2.34%) C
7 1 (0.78%) ES6
7 1 (0.78%) Java 8
7 1 (0.78%) T-SQL
7 1 (0.78%) VBA
7 1 (0.78%) X++
Qualifications
1 7 (5.47%) Degree
2 2 (1.56%) MBA
3 1 (0.78%) APMP
3 1 (0.78%) PhD
3 1 (0.78%) PMI Certification
3 1 (0.78%) Security Cleared
Quality Assurance & Compliance
1 15 (11.72%) QA
2 11 (8.59%) GDPR
3 4 (3.13%) ISO 9001
3 4 (3.13%) ISO/IEC 27001
3 4 (3.13%) SLA
System Software
1 3 (2.34%) Docker
2 1 (0.78%) Active Directory
2 1 (0.78%) Hyper-V
2 1 (0.78%) VMware Infrastructure
Vendors
1 18 (14.06%) Microsoft
2 5 (3.91%) Oracle
3 4 (3.13%) Cisco
4 3 (2.34%) Google
5 2 (1.56%) Perforce
5 2 (1.56%) Salesforce.com
5 2 (1.56%) Tableau
6 1 (0.78%) Adobe
6 1 (0.78%) Apple
6 1 (0.78%) Cognos
6 1 (0.78%) Mitel
6 1 (0.78%) Samsung
6 1 (0.78%) Sun
6 1 (0.78%) VMware