Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 16 June 2026, with comparisons to the same periods in the previous two years.

 6 months to
16 Jun 2026		 Same period 2025 Same period 2024
Rank 452 368 383
Rank change year-on-year -84 +15 +95
Contract jobs citing Customer-Centricity 153 122 160
As % of all contract jobs in England 0.36% 0.49% 0.43%
As % of the Processes & Methodologies category 0.42% 0.54% 0.50%
Number of daily rates quoted 94 77 96
10th Percentile £303 £347 £194
25th Percentile £400 £438 £344
Median daily rate (50th Percentile) £508 £500 £463
Median % change year-on-year +1.65% +8.11% -7.50%
75th Percentile £588 £625 £598
90th Percentile £726 £725 £675
UK median daily rate £515 £500 £450
% change year-on-year +3.00% +11.11% -10.00%
Number of hourly rates quoted 8 4 3
10th Percentile - £12.91 -
25th Percentile £12.21 £14.42 £6.57
Median hourly rate £22.39 £15.65 £7.85
Median % change year-on-year +43.04% +99.36% -70.57%
75th Percentile £31.59 £18.36 £12.82
90th Percentile £39.83 £22.97 £15.03
UK median hourly rate £22.39 £15.65 £10.30
% change year-on-year +43.04% +51.94% -61.38%

All Process & Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 36,481 22,561 31,958
As % of all contract IT jobs advertised in England 85.14% 91.35% 85.35%
Number of daily rates quoted 23,067 14,578 20,676
10th Percentile £325 £302 £300
25th Percentile £415 £406 £413
Median daily rate (50th Percentile) £518 £520 £525
Median % change year-on-year -0.46% -0.98% -4.55%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £513 £506 £525
% change year-on-year +1.28% -3.62% -4.55%
Number of hourly rates quoted 2,283 1,053 2,381
10th Percentile £15.25 £14.20 £12.79
25th Percentile £20.81 £18.13 £16.06
Median hourly rate £47.00 £27.50 £37.50
Median % change year-on-year +70.91% -26.67% +7.05%
75th Percentile £68.00 £56.25 £61.30
90th Percentile £82.25 £75.00 £72.50
UK median hourly rate £43.96 £26.32 £37.18
% change year-on-year +67.02% -29.21% +6.23%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 16 June 2026.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 16 June 2026.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 16 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -74 60 £550 +20.88% 106
South East -69 32 £313 -37.50% 64
North of England -52 27 £481 -14.44% 61
Midlands -44 18 £550 +10.00% 21
Yorkshire -43 14 £487 -20.55% 19
North West -33 12 £358 -35.64% 37
South West -24 10 £575 +76.92% 14
West Midlands -50 10 £550 +1241.46% 11
East Midlands -18 8 £538 +7.50% 10
East of England -31 5 £725 +11.54% 23
North East - 1 - - 6
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (9.80%) Confluence
2 5 (3.27%) CMS
3 2 (1.31%) Adobe Experience Manager
Applications
1 15 (9.80%) Microsoft Excel
2 10 (6.54%) Microsoft Office
3 9 (5.88%) Microsoft PowerPoint
4 3 (1.96%) Adobe XD
4 3 (1.96%) MS Visio
5 2 (1.31%) InVision
5 2 (1.31%) Sketch
5 2 (1.31%) Zeplin
6 1 (0.65%) Adobe After Effects
6 1 (0.65%) Microsoft Project
6 1 (0.65%) Photoshop
6 1 (0.65%) Trello
Business Applications
1 5 (3.27%) iTrent
2 3 (1.96%) Dynamics CRM
3 2 (1.31%) Remedy ITSM
4 1 (0.65%) Salesforce CRM
4 1 (0.65%) Summit
Cloud Services
1 18 (11.76%) Azure
2 9 (5.88%) Power Platform
3 6 (3.92%) AWS
3 6 (3.92%) SaaS
4 5 (3.27%) Figma
4 5 (3.27%) Microsoft 365
4 5 (3.27%) SuccessFactors
5 3 (1.96%) Azure Data Factory
5 3 (1.96%) Azure DevOps
5 3 (1.96%) Entra ID
5 3 (1.96%) PaaS
5 3 (1.96%) Snowflake
6 2 (1.31%) Amazon CloudWatch
6 2 (1.31%) Amazon ECS
6 2 (1.31%) AWS Lambda
6 2 (1.31%) Azure AKS
6 2 (1.31%) Azure App Service
6 2 (1.31%) GitHub
6 2 (1.31%) Salesforce Service Cloud
6 2 (1.31%) Serverless
Communications & Networking
1 3 (1.96%) NetScaler
2 1 (0.65%) 2G
2 1 (0.65%) 3G
2 1 (0.65%) 4G
2 1 (0.65%) DHCP
2 1 (0.65%) Diameter Protocol
2 1 (0.65%) DNS
2 1 (0.65%) NaaS
2 1 (0.65%) NGN
2 1 (0.65%) SIGTRAN
2 1 (0.65%) SS7
2 1 (0.65%) Wireless
Database & Business Intelligence
1 9 (5.88%) Power BI
2 3 (1.96%) Data Warehouse
3 2 (1.31%) DynamoDB
4 1 (0.65%) Azure SQL Database
4 1 (0.65%) BigQuery
4 1 (0.65%) Looker
4 1 (0.65%) Oracle Reports
4 1 (0.65%) Tableau
Development Applications
1 20 (13.07%) JIRA
2 2 (1.31%) Axure RP
2 2 (1.31%) Balsamiq
General
1 63 (41.18%) Social Skills
2 39 (25.49%) Finance
3 34 (22.22%) Analytical Skills
4 21 (13.73%) Banking
5 14 (9.15%) Influencing Skills
6 13 (8.50%) Retail
7 8 (5.23%) Telecoms
8 7 (4.58%) Marketing
9 6 (3.92%) Presentation Skills
9 6 (3.92%) Public Sector
10 5 (3.27%) Arabic Language
10 5 (3.27%) French Language
11 4 (2.61%) Billing
11 4 (2.61%) Corporate Banking
12 3 (1.96%) Retail Banking
13 2 (1.31%) Automotive
13 2 (1.31%) Back Office
13 2 (1.31%) Law
13 2 (1.31%) Legal
13 2 (1.31%) Local Government
Job Titles
1 20 (13.07%) Lead
2 17 (11.11%) Senior
3 15 (9.80%) Product Owner
4 14 (9.15%) Analyst
5 11 (7.19%) Designer
6 10 (6.54%) Architect
6 10 (6.54%) Business Analyst
7 8 (5.23%) Developer
7 8 (5.23%) Senior Product Owner
8 7 (4.58%) Product Manager
9 5 (3.27%) Data Analyst
9 5 (3.27%) Design Engineer
9 5 (3.27%) HR Analyst
9 5 (3.27%) HR Data Analyst
9 5 (3.27%) Voice Design Engineer
9 5 (3.27%) Voice Engineer
10 4 (2.61%) Cloud Engineer
10 4 (2.61%) Data Engineer
10 4 (2.61%) Head of Delivery
10 4 (2.61%) Head of Service Delivery
Libraries, Frameworks & Software Standards
1 5 (3.27%) Middleware
2 2 (1.31%) .NET
2 2 (1.31%) ADO
2 2 (1.31%) ASP.NET
2 2 (1.31%) ASP.NET Core
2 2 (1.31%) CSS
2 2 (1.31%) HTML
2 2 (1.31%) Kafka
2 2 (1.31%) OAuth
2 2 (1.31%) OAuth2
2 2 (1.31%) OpenID
2 2 (1.31%) React
2 2 (1.31%) REST
2 2 (1.31%) RESTful
3 1 (0.65%) AngularJS
3 1 (0.65%) GraphQL
3 1 (0.65%) NumPy
3 1 (0.65%) Pandas
3 1 (0.65%) React Native
3 1 (0.65%) scikit-learn
Miscellaneous
1 40 (26.14%) Product Ownership
2 8 (5.23%) Legacy Systems
3 6 (3.92%) Analytical Mindset
3 6 (3.92%) Virtual Team
4 4 (2.61%) Data Protection Act
4 4 (2.61%) Management Information System
4 4 (2.61%) Onboarding
5 3 (1.96%) CCTV
5 3 (1.96%) Cloud Native
5 3 (1.96%) Mobile App
5 3 (1.96%) Public Cloud
6 2 (1.31%) Digital Media
6 2 (1.31%) Foreign Exchange (FX)
6 2 (1.31%) Media Streaming
7 1 (0.65%) CMDB
7 1 (0.65%) NHS
7 1 (0.65%) Online Banking
7 1 (0.65%) PMI
7 1 (0.65%) Smartphone
7 1 (0.65%) Social Media
Operating Systems
1 5 (3.27%) Windows
2 2 (1.31%) Windows Server
3 1 (0.65%) Apple iOS
3 1 (0.65%) Mac OS
3 1 (0.65%) Windows 10
Processes & Methodologies
1 62 (40.52%) Agile
2 48 (31.37%) Roadmaps
3 41 (26.80%) Problem-Solving
4 36 (23.53%) Stakeholder Management
5 32 (20.92%) Customer Experience
6 31 (20.26%) User Experience
7 29 (18.95%) Continuous Improvement
8 24 (15.69%) Analytics
8 24 (15.69%) Decision-Making
9 22 (14.38%) User Stories
10 19 (12.42%) Workshop Facilitation
11 17 (11.11%) AI
11 17 (11.11%) Matrix Organization
12 15 (9.80%) Acceptance Criteria
13 14 (9.15%) Business Case
13 14 (9.15%) Customer Service
14 13 (8.50%) CRM
14 13 (8.50%) Customer-Centric Approach
14 13 (8.50%) Data Modelling
14 13 (8.50%) Service Delivery
Programming Languages
1 5 (3.27%) SQL
2 4 (2.61%) Bicep
3 2 (1.31%) C#
3 2 (1.31%) Java
3 2 (1.31%) PowerShell
3 2 (1.31%) Python
4 1 (0.65%) Apex Code
4 1 (0.65%) JavaScript
Qualifications
1 23 (15.03%) Degree
2 13 (8.50%) Security Cleared
3 6 (3.92%) ITIL Certification
3 6 (3.92%) Master's Degree
3 6 (3.92%) SC Cleared
4 5 (3.27%) BPSS Clearance
5 4 (2.61%) PMI Certification
6 3 (1.96%) Azure Certification
6 3 (1.96%) Computer Science Degree
6 3 (1.96%) DBS Check
6 3 (1.96%) Microsoft Certification
6 3 (1.96%) PMP
7 2 (1.31%) CCA
7 2 (1.31%) Citrix Certification
7 2 (1.31%) MBA
7 2 (1.31%) MCSA
7 2 (1.31%) MCSE
7 2 (1.31%) Six Sigma Black Belt
7 2 (1.31%) VMware Certified Professional (VCP)
8 1 (0.65%) DV Cleared
Quality Assurance & Compliance
1 10 (6.54%) QA
2 8 (5.23%) Accessibility
3 5 (3.27%) Data Quality
4 4 (2.61%) PMO
5 2 (1.31%) WCAG
6 1 (0.65%) Actionable Recommendations
6 1 (0.65%) California Consumer Privacy Act
6 1 (0.65%) COBIT
6 1 (0.65%) GDPR
6 1 (0.65%) GRC
6 1 (0.65%) ISO/IEC 20000
6 1 (0.65%) SLA
System Software
1 9 (5.88%) Active Directory
2 4 (2.61%) VMware Infrastructure
3 3 (1.96%) Virtual Desktop
4 2 (1.31%) Docker
4 2 (1.31%) VMware ESXi
4 2 (1.31%) vSphere
5 1 (0.65%) Virtual Machines
Systems Management
1 6 (3.92%) Microsoft Intune
2 4 (2.61%) Terraform
3 2 (1.31%) Kubernetes
3 2 (1.31%) SCCM
3 2 (1.31%) SCOM
3 2 (1.31%) vCenter Server
4 1 (0.65%) vMotion
Vendors
1 27 (17.65%) Microsoft
2 9 (5.88%) ServiceNow
3 8 (5.23%) Salesforce
4 7 (4.58%) SAP
5 6 (3.92%) Citrix
5 6 (3.92%) Oracle
6 5 (3.27%) Adobe
6 5 (3.27%) Workday
7 4 (2.61%) Google
7 4 (2.61%) VMware
8 2 (1.31%) Databricks
8 2 (1.31%) Remedy
8 2 (1.31%) SolarWinds
9 1 (0.65%) Alteryx
9 1 (0.65%) Apple
9 1 (0.65%) Murex
9 1 (0.65%) PTC
9 1 (0.65%) Spotify
9 1 (0.65%) Virgin Media
9 1 (0.65%) YouTube
279 Customer-Centricity jobs in England