Period
to 17 December 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 17 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK > England
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 530 643 693
Rank change year-on-year +113 +50 +23
Contract jobs citing Customer-Centricity 340 195 168
As % of all contract IT jobs advertised in England 0.36% 0.21% 0.16%
As % of the Processes & Methodologies category 0.43% 0.24% 0.20%
Number of daily rates quoted 179 115 123
England median daily rate £525 £425 £433
Median daily rate % change year-on-year +23.53% -1.73% -3.89%
10th Percentile £304 £300 £300
90th Percentile £696 £650 £560
UK median daily rate £538 £419 £418
% change year-on-year +28.36% +0.18% -4.46%
Number of hourly rates quoted 2 0 0
England median hourly rate £32.52 - -
UK median hourly rate £30.00 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79944 79712 85036
As % of all contract IT jobs advertised in England 84.66% 84.19% 82.35%
Number of daily rates quoted 53946 53082 56127
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £288 £268 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 1816 2114 2533
England median hourly rate £25.00 £24.50 £22.00
Median hourly rate % change year-on-year +2.04% +11.36% +15.79%
10th Percentile £11.47 £11.40 £11.25
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £25.00 £24.00 £22.50
% change year-on-year +4.17% +6.67% +15.38%

Customer-Centricity
Job Vacancy Trend in England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in England.

Contractor daily rate trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer-Centricity in England over the 6 months to 17 December 2017.

Contractor daily rate histogram for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in England.

Contractor hourly rate trend for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Customer-Centricity in England over the 6 months to 17 December 2017.

Contractor hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 17 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 171 £550 +15.79% 46
South East +57 107 £365 -1.35% 12
East of England +1 17 £563 -10.00% 4
South West +22 16 £561 +36.06% 5
North of England +40 14 £475 +35.52% 8
Midlands +23 12 £225 -43.75% 2
East Midlands +5 8 £325 -18.75% 1
North West +2 8 £625 +78.44% 5
North East +68 4 £625 -19.35%
West Midlands +14 4 £225 -49.30% 1
Yorkshire +17 3 £425 - 3
Customer-Centricity
UK

For the 6 months to 17 December 2017, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer-Centricity.

1 168 (49.41%) Agile Software Development
2 103 (30.29%) Finance
3 67 (19.71%) User Experience
4 63 (18.53%) Telecoms
5 61 (17.94%) Degree
6 55 (16.18%) DevOps
7 52 (15.29%) Microsoft
8 50 (14.71%) Microsoft Excel
9 41 (12.06%) Project Management
9 41 (12.06%) Scrum
10 40 (11.76%) Microsoft PowerPoint
11 39 (11.47%) Analytical Skills
11 39 (11.47%) Customer-Centric Approach
12 36 (10.59%) ITIL
13 35 (10.29%) Security Cleared
13 35 (10.29%) Amazon AWS
14 34 (10.00%) Marketing
14 34 (10.00%) Stakeholder Management
15 33 (9.71%) Microsoft Office
15 33 (9.71%) Software Engineering
15 33 (9.71%) Cloud Computing
16 32 (9.41%) QA
16 32 (9.41%) Banking
17 31 (9.12%) Java
17 31 (9.12%) Analytics
18 30 (8.82%) Open Source
19 29 (8.53%) Waterfall
20 28 (8.24%) JavaScript
20 28 (8.24%) TDD
21 26 (7.65%) Jenkins

Customer-Centricity
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (3.24%) CMS
1 11 (3.24%) SharePoint
2 7 (2.06%) OpenStack
3 3 (0.88%) Apache Spark
3 3 (0.88%) Confluence
3 3 (0.88%) GlassFish
3 3 (0.88%) Jetty
3 3 (0.88%) Skype for Business
3 3 (0.88%) Tomcat
4 2 (0.59%) SAS
5 1 (0.29%) Sitecore CMS
Applications
1 50 (14.71%) Microsoft Excel
2 40 (11.76%) Microsoft PowerPoint
3 33 (9.71%) Microsoft Office
4 9 (2.65%) MS Visio
5 8 (2.35%) InVision
6 6 (1.76%) Microsoft Project
7 3 (0.88%) Photoshop
8 2 (0.59%) Adobe Illustrator
9 1 (0.29%) Adobe After Effects
9 1 (0.29%) Adobe Creative Suite
Business Applications
1 7 (2.06%) Dynamics CRM
2 4 (1.18%) Salesforce.com CRM
3 2 (0.59%) Cognos TM1
3 2 (0.59%) Remedy ITSM
3 2 (0.59%) SAP Retail
3 2 (0.59%) SAP S/4HANA
3 2 (0.59%) Temenos T24
4 1 (0.29%) Eloqua
4 1 (0.29%) Maximo
4 1 (0.29%) Oracle Applications
4 1 (0.29%) Oracle CRM
4 1 (0.29%) Primavera
4 1 (0.29%) SAP CO
4 1 (0.29%) SAP FI
4 1 (0.29%) SAP FI/CO
4 1 (0.29%) SAP MM
Cloud Services
1 35 (10.29%) Amazon AWS
2 33 (9.71%) Cloud Computing
3 24 (7.06%) Microsoft Azure
4 14 (4.12%) IaaS
5 12 (3.53%) Google Cloud Platform
6 5 (1.47%) Adobe Creative Cloud
7 4 (1.18%) Office 365
7 4 (1.18%) SaaS
8 3 (0.88%) Dynamics 365
8 3 (0.88%) Serverless
9 2 (0.59%) Slack
10 1 (0.29%) Azure Data Factory
10 1 (0.29%) OneDrive
10 1 (0.29%) PaaS
Communications & Networking
1 7 (2.06%) LTE
2 6 (1.76%) Skype
3 5 (1.47%) LAN
3 5 (1.47%) WAN
3 5 (1.47%) Wireless
4 4 (1.18%) MVNO
5 3 (0.88%) 4G
5 3 (0.88%) SMS
6 2 (0.59%) 3GPP
6 2 (0.59%) Internet
6 2 (0.59%) MPLS
6 2 (0.59%) NAS
7 1 (0.29%) ADSL
7 1 (0.29%) Broadband
7 1 (0.29%) DNS
7 1 (0.29%) EIGRP
7 1 (0.29%) L2TP
7 1 (0.29%) OSPF
7 1 (0.29%) RIP
7 1 (0.29%) SAN
Database & Business Intelligence
1 8 (2.35%) Big Data
2 5 (1.47%) NoSQL
3 4 (1.18%) Data Warehouse
4 3 (0.88%) Apache Hive
4 3 (0.88%) Data Mining
4 3 (0.88%) Hadoop
4 3 (0.88%) Relational Database
4 3 (0.88%) SQL Server
5 2 (0.59%) Enterprise Data Warehouse
5 2 (0.59%) MongoDB
5 2 (0.59%) MS Access
5 2 (0.59%) MySQL
5 2 (0.59%) OLAP
5 2 (0.59%) SAP HANA
6 1 (0.29%) Apache Cassandra
6 1 (0.29%) Endeca
6 1 (0.29%) HDInsight
6 1 (0.29%) Lumira
6 1 (0.29%) Oracle BI EE
6 1 (0.29%) PostgreSQL
Development Applications
1 26 (7.65%) Jenkins
2 16 (4.71%) Git (software)
3 14 (4.12%) Atlassian Bamboo
3 14 (4.12%) webpack
4 13 (3.82%) Babel
4 13 (3.82%) JIRA
5 6 (1.76%) Axure RP
5 6 (1.76%) Visual Studio
6 5 (1.47%) GCC
6 5 (1.47%) Maven
7 3 (0.88%) Bitbucket
7 3 (0.88%) Eclipse
7 3 (0.88%) GDB
7 3 (0.88%) Gerrit
7 3 (0.88%) Hudson
7 3 (0.88%) JUnit
7 3 (0.88%) Mocha
7 3 (0.88%) Mockito
7 3 (0.88%) Subversion
7 3 (0.88%) Team Foundation Server
General
1 103 (30.29%) Finance
2 63 (18.53%) Telecoms
3 34 (10.00%) Marketing
4 32 (9.41%) Banking
5 24 (7.06%) Legal
6 23 (6.76%) Mandarin Language
6 23 (6.76%) Retail
7 12 (3.53%) Electronics
7 12 (3.53%) Local Government
8 7 (2.06%) Manufacturing
9 6 (1.76%) Automotive
10 4 (1.18%) Back Office
10 4 (1.18%) Billing
10 4 (1.18%) Law
10 4 (1.18%) Retail Banking
11 2 (0.59%) Advertising
11 2 (0.59%) Aerospace
11 2 (0.59%) Games
11 2 (0.59%) Publishing
Job Titles
1 51 (15.00%) Architect
2 43 (12.65%) Analyst
3 27 (7.94%) Designer
3 27 (7.94%) Developer
3 27 (7.94%) Project Manager
4 26 (7.65%) Technical Architect
5 24 (7.06%) Business Analyst
6 14 (4.12%) Coordinator
6 14 (4.12%) Digital Architect
6 14 (4.12%) Project Coordinator
7 10 (2.94%) Content Designer
7 10 (2.94%) JavaScript Developer
8 9 (2.65%) Product Owner
9 8 (2.35%) Delivery Manager
9 8 (2.35%) IT Manager
9 8 (2.35%) Project Assistant
9 8 (2.35%) Software Engineer
9 8 (2.35%) UX Designer
10 7 (2.06%) Senior Developer
10 7 (2.06%) Senior Manager
Libraries, Frameworks & Software Standards
1 19 (5.59%) CSS
1 19 (5.59%) Node.js
1 19 (5.59%) React
2 15 (4.41%) HTML
3 11 (3.24%) AngularJS
3 11 (3.24%) Vue (Vue.js)
4 10 (2.94%) Fusebox
4 10 (2.94%) Sass
4 10 (2.94%) Spring
5 9 (2.65%) .NET
6 8 (2.35%) Velocity
7 7 (2.06%) Hibernate
7 7 (2.06%) Web Services
8 6 (1.76%) Express
8 6 (1.76%) HTML5
8 6 (1.76%) JMS
8 6 (1.76%) JPA
8 6 (1.76%) RESTful
9 5 (1.47%) CSS3
9 5 (1.47%) REST
Miscellaneous
1 67 (19.71%) User Experience
2 39 (11.47%) Analytical Skills
3 12 (3.53%) Blog
4 10 (2.94%) Cloud Native
4 10 (2.94%) Computer Science
4 10 (2.94%) PKI
5 9 (2.65%) Greenfield Project
6 7 (2.06%) Algorithms
6 7 (2.06%) Virtual Team
7 5 (1.47%) Management Information System
8 4 (1.18%) Data Centre
8 4 (1.18%) Mobile App
8 4 (1.18%) Social Media
9 3 (0.88%) Data Protection Act
9 3 (0.88%) Enterprise Software
9 3 (0.88%) Marketing Technology
10 2 (0.59%) Animation
10 2 (0.59%) Robotics
10 2 (0.59%) Video Editing
10 2 (0.59%) Wiki
Operating Systems
1 23 (6.76%) Windows
2 18 (5.29%) Linux
3 12 (3.53%) Windows Server
4 7 (2.06%) Android
4 7 (2.06%) Apple iOS
5 4 (1.18%) Unix
5 4 (1.18%) Windows 10
6 2 (0.59%) Windows 7
7 1 (0.29%) MVS
7 1 (0.29%) Windows 8
7 1 (0.29%) Windows Server 2012
7 1 (0.29%) Windows XP
Processes & Methodologies
1 168 (49.41%) Agile Software Development
2 55 (16.18%) DevOps
3 41 (12.06%) Project Management
3 41 (12.06%) Scrum
4 39 (11.47%) Customer-Centric Approach
5 36 (10.59%) ITIL
6 34 (10.00%) Stakeholder Management
7 33 (9.71%) Software Engineering
8 31 (9.12%) Analytics
9 30 (8.82%) Open Source
10 29 (8.53%) Waterfall
11 28 (8.24%) TDD
12 26 (7.65%) User Stories
13 24 (7.06%) BDD
13 24 (7.06%) Collaborative Working
13 24 (7.06%) CRM
14 22 (6.47%) SEO
14 22 (6.47%) Workflow
15 21 (6.18%) Programme Management
15 21 (6.18%) Service Management
Programming Languages
1 31 (9.12%) Java
2 28 (8.24%) JavaScript
3 20 (5.88%) SQL
4 19 (5.59%) Python
5 15 (4.41%) ES6
6 14 (4.12%) TypeScript
7 7 (2.06%) Bourne shell
7 7 (2.06%) C++
7 7 (2.06%) PowerShell
8 6 (1.76%) C
8 6 (1.76%) R
9 3 (0.88%) Go
10 2 (0.59%) Embedded C
10 2 (0.59%) Embedded C++
11 1 (0.29%) C#
11 1 (0.29%) Ruby
11 1 (0.29%) Scala
11 1 (0.29%) VB
11 1 (0.29%) VBScript
Qualifications
1 61 (17.94%) Degree
2 35 (10.29%) Security Cleared
3 18 (5.29%) SC Cleared
4 15 (4.41%) BPSS Clearance
5 7 (2.06%) PRINCE2 Practitioner
6 5 (1.47%) DV Cleared
6 5 (1.47%) ITIL Certification
6 5 (1.47%) PMI Certification
7 4 (1.18%) APMP
7 4 (1.18%) Computer Science Degree
7 4 (1.18%) ISTQB
7 4 (1.18%) ISTQB Foundation Certification
7 4 (1.18%) PMP
8 3 (0.88%) Master's Degree
9 2 (0.59%) HND
9 2 (0.59%) ISEB
9 2 (0.59%) ITIL Foundation Certificate
10 1 (0.29%) A+ Certification
10 1 (0.29%) IIBA
10 1 (0.29%) PRINCE2 Certification
Quality Assurance & Compliance
1 32 (9.41%) QA
2 8 (2.35%) Data Quality
2 8 (2.35%) PMO
3 5 (1.47%) SLA
4 4 (1.18%) ISO/IEC 20000
5 3 (0.88%) GDPR
6 2 (0.59%) PSD2
6 2 (0.59%) Sarbanes-Oxley
7 1 (0.29%) ISO/IEC 27001
7 1 (0.29%) P3O
7 1 (0.29%) SEPA
System Software
1 22 (6.47%) Docker
2 10 (2.94%) VMware Infrastructure
3 3 (0.88%) Active Directory
3 3 (0.88%) vSphere
4 1 (0.29%) Apache ZooKeeper
4 1 (0.29%) VMware ESXi
Systems Management
1 23 (6.76%) Ansible
2 16 (4.71%) Terraform
3 10 (2.94%) Opscode Chef
3 10 (2.94%) Puppet
4 5 (1.47%) Kubernetes
4 5 (1.47%) SCCM
5 4 (1.18%) HP Quality Center
5 4 (1.18%) Netcool
6 2 (0.59%) Mesos
7 1 (0.29%) Microsoft Intune
Vendors
1 52 (15.29%) Microsoft
2 15 (4.41%) Motorola
3 14 (4.12%) VMware
4 12 (3.53%) Google
5 11 (3.24%) SAP
6 9 (2.65%) Adobe
7 7 (2.06%) Rackspace
8 5 (1.47%) HP
8 5 (1.47%) Remedy
8 5 (1.47%) Salesforce.com
9 4 (1.18%) ATG
9 4 (1.18%) IBM
9 4 (1.18%) Oracle
10 3 (0.88%) Greenplum
10 3 (0.88%) Pega
10 3 (0.88%) PeopleSoft
10 3 (0.88%) Tableau
10 3 (0.88%) Workday
11 2 (0.59%) Salesforce Marketing Cloud
11 2 (0.59%) Splunk