Period
to 1 August 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK > England
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 466 434 552
Rank change year-on-year -32 +118 +2
Contract jobs citing Customer-Centricity 238 91 287
As % of all contract jobs advertised in England 0.42% 0.28% 0.34%
As % of the Processes & Methodologies category 0.47% 0.32% 0.39%
Number of daily rates quoted 163 68 145
10th Percentile £275 £321 £313
25th Percentile £409 £405 £369
Median daily rate (50th Percentile) £550 £500 £475
Median % change year-on-year +10.00% +5.26% -5.00%
75th Percentile £675 £605 £556
90th Percentile £700 £783 £645
UK median daily rate £550 £500 £468
% change year-on-year +10.00% +6.95% -0.53%
Number of hourly rates quoted 4 1 14
10th Percentile £20.45 " £14.81
25th Percentile £21.20 " £18.00
Median hourly rate £22.11 £20.00 £44.07
Median % change year-on-year +10.55% -54.62% +60.25%
75th Percentile £23.44 " £47.69
90th Percentile £24.52 " £48.00
UK median hourly rate £22.36 £20.00 £42.50
% change year-on-year +11.80% -52.94% +54.55%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 50,957 28,099 73,295
As % of all contract IT jobs advertised in England 88.99% 87.03% 87.94%
Number of daily rates quoted 35,330 19,092 49,556
10th Percentile £313 £304 £300
25th Percentile £410 £400 £388
Median daily rate (50th Percentile) £500 £488 £475
Median % change year-on-year +2.56% +2.63% +2.70%
75th Percentile £600 £588 £575
90th Percentile £700 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 1,465 775 1,928
10th Percentile £12.00 £12.39 £11.75
25th Percentile £14.50 £16.00 £14.39
Median hourly rate £22.50 £25.00 £22.79
Median % change year-on-year -10.00% +9.70% +13.95%
75th Percentile £46.50 £46.02 £46.00
90th Percentile £60.00 £55.00 £52.50
UK median hourly rate £23.00 £24.70 £22.50
% change year-on-year -6.88% +9.78% +12.50%

Customer-Centricity
Job Vacancy Trend in England

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Customer-Centricity in England.

Daily rate trend for Customer-Centricity in England

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 1 August 2021.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Customer-Centricity in England.

Hourly rate trend for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -57 145 £609 +10.68% 47
South West +2 24 £438 -7.89% 10
South East -32 24 £425 -5.56% 20
North of England -24 17 £363 -14.71% 31
Yorkshire - 12 £600 - 8
East of England -14 10 £413 +32.00% 5
Midlands -42 7 £631 +57.81% 15
West Midlands -38 5 £663 +65.63% 11
North West -30 3 £350 -17.65% 20
East Midlands -17 2 £355 -16.47% 4
North East - 2 £130 - 3
Customer-Centricity
UK

For the 6 months to 1 August 2021, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer-Centricity.

1 97 (40.76%) Agile Software Development
2 66 (27.73%) Azure
2 66 (27.73%) Problem-Solving
3 64 (26.89%) Social Skills
4 58 (24.37%) AWS
5 54 (22.69%) Finance
6 48 (20.17%) User Experience
7 44 (18.49%) Analytical Skills
8 43 (18.07%) Design Thinking
9 42 (17.65%) DevOps
10 33 (13.87%) Microsoft
11 32 (13.45%) Python
12 31 (13.03%) Windows
12 31 (13.03%) Marketing
12 31 (13.03%) User Research
12 31 (13.03%) Decision-Making
13 30 (12.61%) Service Design
14 29 (12.18%) Java
15 28 (11.76%) JavaScript
15 28 (11.76%) HTML
15 28 (11.76%) Adobe
15 28 (11.76%) DevSecOps
16 25 (10.50%) Degree
16 25 (10.50%) Usability Testing
17 24 (10.08%) Data Analysis
17 24 (10.08%) Site Reliability Engineering
17 24 (10.08%) Accessibility
18 23 (9.66%) Stakeholder Management
18 23 (9.66%) CSS
18 23 (9.66%) CRM

Customer-Centricity
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.36%) Confluence
1 8 (3.36%) SharePoint
2 4 (1.68%) CMS
3 3 (1.26%) Apache Spark
3 3 (1.26%) OpenStack
4 2 (0.84%) MS Exchange
4 2 (0.84%) TPMS
5 1 (0.42%) Drupal
5 1 (0.42%) Exchange Server 2003
Applications
1 21 (8.82%) Sketch
2 19 (7.98%) InVision
3 18 (7.56%) Zeplin
4 16 (6.72%) Microsoft Office
5 14 (5.88%) Adobe XD
6 8 (3.36%) Figma
7 7 (2.94%) UserZoom
8 6 (2.52%) Microsoft Excel
8 6 (2.52%) Microsoft PowerPoint
9 4 (1.68%) Adobe Creative Suite
9 4 (1.68%) Adobe Illustrator
9 4 (1.68%) Photoshop
10 2 (0.84%) MS Visio
Business Applications
1 5 (2.10%) SAP Hybris
2 3 (1.26%) Magento
3 2 (0.84%) Shopify
4 1 (0.42%) Dynamics CRM
4 1 (0.42%) Primavera
4 1 (0.42%) RESILIA
4 1 (0.42%) SAP ERP
4 1 (0.42%) Unit4 Business World
Cloud Services
1 66 (27.73%) Azure
2 58 (24.37%) AWS
3 19 (7.98%) Power Platform
4 16 (6.72%) Microsoft 365
5 11 (4.62%) SaaS
6 7 (2.94%) PaaS
7 6 (2.52%) GCP
8 4 (1.68%) Adobe Analytics
8 4 (1.68%) Azure Active Directory
8 4 (1.68%) Boomi
8 4 (1.68%) GitHub
8 4 (1.68%) IaaS
9 2 (0.84%) Azure App Service
9 2 (0.84%) Google Analytics
9 2 (0.84%) PowerApps
10 1 (0.42%) Adobe Creative Cloud
10 1 (0.42%) Azure Synapse Analytics
10 1 (0.42%) Mimecast
10 1 (0.42%) OpenShift
10 1 (0.42%) Power Automate
Communications & Networking
1 10 (4.20%) Internet
2 9 (3.78%) DNS
3 6 (2.52%) Wi-Fi
4 5 (2.10%) Cisco IOS
4 5 (2.10%) DHCP
4 5 (2.10%) SMS
4 5 (2.10%) TCP/IP
5 4 (1.68%) ATM
6 3 (1.26%) 2G
6 3 (1.26%) 3G
6 3 (1.26%) 4G
6 3 (1.26%) 5G
6 3 (1.26%) Diameter Protocol
6 3 (1.26%) Firewall
6 3 (1.26%) HTTP
7 2 (0.84%) MVNO
7 2 (0.84%) Softphone
7 2 (0.84%) VPN
8 1 (0.42%) Intranet
8 1 (0.42%) WAN
Database & Business Intelligence
1 18 (7.56%) Power BI
2 9 (3.78%) SQL Server
3 8 (3.36%) Big Data
4 5 (2.10%) Data Warehouse
4 5 (2.10%) MySQL
4 5 (2.10%) NoSQL
4 5 (2.10%) SQL Server 2008
5 4 (1.68%) Tableau
6 3 (1.26%) Relational Database
7 2 (0.84%) Looker
7 2 (0.84%) MongoDB
7 2 (0.84%) RDBMS
8 1 (0.42%) BigQuery
8 1 (0.42%) Data Lake
8 1 (0.42%) Hadoop
8 1 (0.42%) Spark SQL
Development Applications
1 13 (5.46%) Axure RP
2 9 (3.78%) JIRA
3 6 (2.52%) Jenkins
4 4 (1.68%) GitLab
5 3 (1.26%) Git (software)
5 3 (1.26%) SonarQube
6 1 (0.42%) Artifactory
6 1 (0.42%) Cucumber
6 1 (0.42%) Cypress.io
6 1 (0.42%) Protractor
6 1 (0.42%) Team Foundation Server
6 1 (0.42%) Visual Studio Team System
General
1 64 (26.89%) Social Skills
2 54 (22.69%) Finance
3 44 (18.49%) Analytical Skills
4 31 (13.03%) Marketing
5 20 (8.40%) Presentation Skills
5 20 (8.40%) Retail
6 17 (7.14%) Banking
7 10 (4.20%) Influencing Skills
8 9 (3.78%) Telecoms
9 4 (1.68%) Games
9 4 (1.68%) Legal
10 3 (1.26%) Law
10 3 (1.26%) Manufacturing
10 3 (1.26%) Public Sector
11 2 (0.84%) Back Office
11 2 (0.84%) Billing
11 2 (0.84%) German Language
11 2 (0.84%) Military
11 2 (0.84%) Organisational Skills
11 2 (0.84%) Publishing
Job Titles
1 42 (17.65%) Designer
2 28 (11.76%) Architect
3 24 (10.08%) Developer
4 15 (6.30%) Analyst
5 13 (5.46%) Consultant
6 11 (4.62%) Front End Developer (Client-Side Developer)
6 11 (4.62%) Solutions Architect
7 10 (4.20%) Senior Designer
7 10 (4.20%) UX Designer
8 9 (3.78%) User Experience Researcher
9 8 (3.36%) Project Manager
10 7 (2.94%) Enterprise Architect
10 7 (2.94%) Senior User Experience Researcher
11 6 (2.52%) CRM Manager
11 6 (2.52%) DevOps Engineer
11 6 (2.52%) IT Support
11 6 (2.52%) Product Owner
12 5 (2.10%) Python Developer
12 5 (2.10%) Site Engineer
12 5 (2.10%) UI Designer
Libraries, Frameworks & Software Standards
1 28 (11.76%) HTML
2 23 (9.66%) CSS
3 19 (7.98%) AngularJS
4 15 (6.30%) React
5 14 (5.88%) HTML5
6 12 (5.04%) CSS3
7 9 (3.78%) RESTful
8 8 (3.36%) OAuth
8 8 (3.36%) OpenID
9 7 (2.94%) Ajax
9 7 (2.94%) Django
9 7 (2.94%) DOM
9 7 (2.94%) Flask
9 7 (2.94%) JWT
9 7 (2.94%) Node.js
9 7 (2.94%) REST
10 6 (2.52%) YAML
11 5 (2.10%) Web Services
12 4 (1.68%) GraphQL
12 4 (1.68%) Middleware
Miscellaneous
1 48 (20.17%) User Experience
2 11 (4.62%) Self-Motivation
3 9 (3.78%) Mobile App
4 7 (2.94%) Wiki
5 6 (2.52%) RIA
6 5 (2.10%) Digital Signage
6 5 (2.10%) iPad
6 5 (2.10%) Management Information System
7 4 (1.68%) Cloud Native
7 4 (1.68%) FMCG
7 4 (1.68%) Public Cloud
8 3 (1.26%) Data Structures
9 2 (0.84%) Analytical Mindset
9 2 (0.84%) Animation
9 2 (0.84%) Enterprise Software
9 2 (0.84%) Graphic Design
9 2 (0.84%) Marketing Technology
9 2 (0.84%) Virtual Team
10 1 (0.42%) Blog
10 1 (0.42%) Hedge funds
Operating Systems
1 31 (13.03%) Windows
2 15 (6.30%) Windows 10
3 11 (4.62%) Linux
4 8 (3.36%) Android
4 8 (3.36%) Apple iOS
5 6 (2.52%) Windows 7
5 6 (2.52%) Windows Server 2012
6 4 (1.68%) Windows Server
7 1 (0.42%) Mac OS X
7 1 (0.42%) Unix
7 1 (0.42%) Windows Server 2008
7 1 (0.42%) Windows Server 2016
Processes & Methodologies
1 97 (40.76%) Agile Software Development
2 66 (27.73%) Problem-Solving
3 43 (18.07%) Design Thinking
4 42 (17.65%) DevOps
5 31 (13.03%) Decision-Making
5 31 (13.03%) User Research
6 30 (12.61%) Service Design
7 28 (11.76%) DevSecOps
8 25 (10.50%) Usability Testing
9 24 (10.08%) Data Analysis
9 24 (10.08%) Site Reliability Engineering
10 23 (9.66%) Analytics
10 23 (9.66%) CRM
10 23 (9.66%) Stakeholder Management
11 22 (9.24%) Customer-Centric Approach
12 20 (8.40%) Continuous Improvement
13 19 (7.98%) Business Case
13 19 (7.98%) Workshop Facilitation
14 18 (7.56%) Microservices
14 18 (7.56%) Prototyping
Programming Languages
1 32 (13.45%) Python
2 29 (12.18%) Java
3 28 (11.76%) JavaScript
4 19 (7.98%) SQL
5 12 (5.04%) PowerShell
6 11 (4.62%) TypeScript
7 4 (1.68%) Bash Shell
7 4 (1.68%) C#
8 3 (1.26%) Go
8 3 (1.26%) Kotlin
8 3 (1.26%) Scala
9 2 (0.84%) ES6
10 1 (0.42%) Apex Code
10 1 (0.42%) Apple Swift
10 1 (0.42%) C
10 1 (0.42%) ES7
10 1 (0.42%) ES8
10 1 (0.42%) Ruby
Qualifications
1 25 (10.50%) Degree
2 21 (8.82%) Security Cleared
3 16 (6.72%) SC Cleared
4 7 (2.94%) ITIL Certification
5 4 (1.68%) SAFe Agilist
5 4 (1.68%) TOGAF Certification
6 3 (1.26%) ACCA
6 3 (1.26%) CIMA
6 3 (1.26%) CISA
6 3 (1.26%) Master's Degree
6 3 (1.26%) Microsoft Certification
7 2 (0.84%) PMI Certification
7 2 (0.84%) PMP
8 1 (0.42%) CCNA
8 1 (0.42%) CFA
8 1 (0.42%) Cisco Certification
8 1 (0.42%) CTC Cleared
8 1 (0.42%) ITIL Foundation Certificate
8 1 (0.42%) MCITP
8 1 (0.42%) MCSE
Quality Assurance & Compliance
1 24 (10.08%) Accessibility
2 9 (3.78%) PMO
3 8 (3.36%) Cyber Essentials
3 8 (3.36%) WCAG
4 4 (1.68%) GDPR
5 3 (1.26%) SLA
6 2 (0.84%) ISO 20022
6 2 (0.84%) QA
7 1 (0.42%) COBIT
7 1 (0.42%) ISO/IEC 20000
7 1 (0.42%) ISO/IEC 27001
System Software
1 10 (4.20%) Active Directory
2 4 (1.68%) Docker
3 3 (1.26%) Hyper-V
4 1 (0.42%) VMware Infrastructure
Systems Management
1 9 (3.78%) SCCM
2 8 (3.36%) Nessus
2 8 (3.36%) Terraform
3 7 (2.94%) Ansible
4 5 (2.10%) AirWatch
5 4 (1.68%) Microsoft Intune
6 3 (1.26%) Kubernetes
6 3 (1.26%) Opscode Chef
6 3 (1.26%) Puppet
7 2 (0.84%) WSUS
8 1 (0.42%) FortiGate
Vendors
1 33 (13.87%) Microsoft
2 28 (11.76%) Adobe
3 12 (5.04%) ServiceNow
4 8 (3.36%) Oracle
4 8 (3.36%) SAP
5 7 (2.94%) Google
6 6 (2.52%) Cisco
6 6 (2.52%) Meraki
6 6 (2.52%) Salesforce.com
7 5 (2.10%) Adyen
7 5 (2.10%) hybris
8 4 (1.68%) Dell
9 3 (1.26%) Red Hat
9 3 (1.26%) Splunk
10 2 (0.84%) Avaya
10 2 (0.84%) BiZZdesign
10 2 (0.84%) Salesforce Marketing Cloud
10 2 (0.84%) VMware
11 1 (0.42%) Databricks
11 1 (0.42%) UiPath