Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 18 March 2026, with comparisons to the same periods in the previous two years.

 6 months to
18 Mar 2026		 Same period 2025 Same period 2024
Rank 440 374 375
Rank change year-on-year -66 +1 +141
Contract jobs citing Customer-Centricity 138 103 176
As % of all contract jobs in England 0.37% 0.42% 0.46%
As % of the Processes & Methodologies category 0.43% 0.46% 0.53%
Number of daily rates quoted 79 69 109
10th Percentile £350 £291 £236
25th Percentile £423 £398 £350
Median daily rate (50th Percentile) £525 £500 £475
Median % change year-on-year +5.00% +5.26% -13.64%
75th Percentile £644 £588 £638
90th Percentile £706 £655 £713
UK median daily rate £538 £500 £500
% change year-on-year +7.50% - -9.09%
Number of hourly rates quoted 8 6 2
10th Percentile - £13.58 -
25th Percentile £12.21 £15.39 £6.57
Median hourly rate £20.55 £20.92 £7.85
Median % change year-on-year -1.76% +166.50% -
75th Percentile £34.91 £30.15 £9.14
90th Percentile £45.18 £42.64 -
UK median hourly rate £20.55 £20.92 £7.85
% change year-on-year -1.76% +166.50% -

All Process & Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 31,926 22,217 32,932
As % of all contract IT jobs advertised in England 86.44% 90.67% 86.89%
Number of daily rates quoted 20,427 14,455 21,796
10th Percentile £313 £313 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £503 £525 £525
Median % change year-on-year -4.29% - -4.55%
75th Percentile £613 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,975 819 2,151
10th Percentile £15.31 £15.14 £13.00
25th Percentile £18.87 £21.00 £16.06
Median hourly rate £31.00 £33.11 £32.50
Median % change year-on-year -6.37% +1.88% -11.33%
75th Percentile £65.00 £65.00 £57.50
90th Percentile £75.00 £77.50 £70.50
UK median hourly rate £30.00 £32.50 £32.50
% change year-on-year -7.69% - -7.14%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 18 March 2026.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 18 March 2026.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 18 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -17 66 £575 +17.35% 46
South East -55 21 £359 -28.20% 46
North of England -49 19 £481 +65.38% 25
South West -19 11 £550 +83.33% 12
Yorkshire -50 10 £481 - 9
Midlands -59 10 £538 +34.38% 14
East of England -20 9 £725 +11.54% 13
North West -32 9 £350 +20.27% 14
East Midlands -39 5 £495 +15.65% 3
West Midlands -54 5 £550 +37.50% 11
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (9.42%) Confluence
2 4 (2.90%) CMS
3 2 (1.45%) Adobe Experience Manager
4 1 (0.72%) Apache Spark
4 1 (0.72%) SAS
Applications
1 5 (3.62%) Microsoft Excel
1 5 (3.62%) Microsoft Office
2 4 (2.90%) Adobe XD
2 4 (2.90%) Microsoft PowerPoint
3 3 (2.17%) InVision
3 3 (2.17%) MS Visio
3 3 (2.17%) Sketch
3 3 (2.17%) Zeplin
4 1 (0.72%) Adobe After Effects
4 1 (0.72%) Photoshop
4 1 (0.72%) Trello
Business Applications
1 1 (0.72%) Payment Gateway
1 1 (0.72%) Summit
Cloud Services
1 15 (10.87%) Azure
2 7 (5.07%) Figma
2 7 (5.07%) SaaS
3 6 (4.35%) AWS
4 4 (2.90%) Azure DevOps
4 4 (2.90%) Entra ID
5 3 (2.17%) Azure Data Factory
5 3 (2.17%) GCP
5 3 (2.17%) GitHub
5 3 (2.17%) Microsoft 365
5 3 (2.17%) Power Platform
5 3 (2.17%) Snowflake
6 2 (1.45%) Lucidchart
6 2 (1.45%) Miro
7 1 (0.72%) Amazon CloudWatch
7 1 (0.72%) Amazon ECS
7 1 (0.72%) AWS Lambda
7 1 (0.72%) Azure Cosmos DB
7 1 (0.72%) Google Data Studio
7 1 (0.72%) Google Docs
Communications & Networking
1 2 (1.45%) Firewall
2 1 (0.72%) NaaS
2 1 (0.72%) NetScaler
2 1 (0.72%) NGN
2 1 (0.72%) Wi-Fi
Database & Business Intelligence
1 3 (2.17%) Data Warehouse
1 3 (2.17%) Mixpanel
1 3 (2.17%) Power BI
2 1 (0.72%) Azure SQL Database
2 1 (0.72%) BigQuery
2 1 (0.72%) Couchbase
2 1 (0.72%) DynamoDB
2 1 (0.72%) Hadoop
2 1 (0.72%) Looker
2 1 (0.72%) Metadata
2 1 (0.72%) Oracle Reports
2 1 (0.72%) Redis
2 1 (0.72%) SQL Server
2 1 (0.72%) Tableau
Development Applications
1 19 (13.77%) JIRA
2 3 (2.17%) Axure RP
2 3 (2.17%) Visual Website Optimizer
3 2 (1.45%) Balsamiq
4 1 (0.72%) AppVeyor
4 1 (0.72%) Octopus Deploy
4 1 (0.72%) Oracle Forms
General
1 50 (36.23%) Social Skills
2 38 (27.54%) Finance
3 32 (23.19%) Analytical Skills
4 23 (16.67%) Banking
5 11 (7.97%) Telecoms
6 10 (7.25%) Influencing Skills
6 10 (7.25%) Retail
7 8 (5.80%) Public Sector
8 3 (2.17%) Presentation Skills
9 2 (1.45%) Automotive
9 2 (1.45%) Inclusion and Diversity
9 2 (1.45%) Legal
9 2 (1.45%) Marketing
9 2 (1.45%) Retail Banking
10 1 (0.72%) Corporate Banking
10 1 (0.72%) Front Office
10 1 (0.72%) Investment Banking
10 1 (0.72%) Law
10 1 (0.72%) Local Government
10 1 (0.72%) Manufacturing
Job Titles
1 19 (13.77%) Analyst
2 14 (10.14%) Business Analyst
2 14 (10.14%) Senior
3 13 (9.42%) Lead
3 13 (9.42%) Product Owner
4 10 (7.25%) Designer
5 8 (5.80%) Architect
5 8 (5.80%) Product Manager
6 7 (5.07%) Developer
7 6 (4.35%) Senior Product Owner
8 5 (3.62%) Design Engineer
8 5 (3.62%) Solutions Architect
8 5 (3.62%) Voice Design Engineer
8 5 (3.62%) Voice Engineer
9 4 (2.90%) Cloud Engineer
9 4 (2.90%) Consultant
9 4 (2.90%) Data Analyst
9 4 (2.90%) Head of Service Delivery
9 4 (2.90%) Integration Engineer
9 4 (2.90%) Senior Manager
Libraries, Frameworks & Software Standards
1 5 (3.62%) Middleware
2 3 (2.17%) ADO
2 3 (2.17%) REST
3 2 (1.45%) Kafka
3 2 (1.45%) SOAP
4 1 (0.72%) .NET
4 1 (0.72%) .NET Core
4 1 (0.72%) .NET Framework
4 1 (0.72%) CSS
4 1 (0.72%) DOM
4 1 (0.72%) GraphQL
4 1 (0.72%) HTML
4 1 (0.72%) Lightning Web Components
4 1 (0.72%) Oracle Fusion
4 1 (0.72%) Playwright
4 1 (0.72%) React
4 1 (0.72%) React Native
4 1 (0.72%) SailPoint
4 1 (0.72%) UIKit
4 1 (0.72%) XML
Miscellaneous
1 35 (25.36%) Product Ownership
2 6 (4.35%) Analytical Mindset
3 5 (3.62%) Onboarding
4 4 (2.90%) Mobile App
4 4 (2.90%) Virtual Team
5 3 (2.17%) Data Protection Act
5 3 (2.17%) Foreign Exchange (FX)
5 3 (2.17%) Legacy Systems
5 3 (2.17%) Management Information System
5 3 (2.17%) Public Cloud
6 2 (1.45%) Digital Media
6 2 (1.45%) Driving Licence
6 2 (1.45%) Media Streaming
6 2 (1.45%) Self-Motivation
7 1 (0.72%) Algorithms
7 1 (0.72%) Cloud Native
7 1 (0.72%) Data Centre
7 1 (0.72%) Derivative
7 1 (0.72%) Enterprise Software
7 1 (0.72%) Motion Graphics
Operating Systems
1 1 (0.72%) Apple iOS
1 1 (0.72%) Windows
Processes & Methodologies
1 52 (37.68%) Agile
2 37 (26.81%) Problem-Solving
2 37 (26.81%) Roadmaps
3 33 (23.91%) Continuous Improvement
4 29 (21.01%) User Experience
5 28 (20.29%) Stakeholder Management
6 26 (18.84%) Customer Experience
7 24 (17.39%) User Stories
8 21 (15.22%) Decision-Making
9 19 (13.77%) Analytics
10 16 (11.59%) AI
10 16 (11.59%) Customer-Centric Approach
11 15 (10.87%) Acceptance Criteria
11 15 (10.87%) Workshop Facilitation
12 14 (10.14%) Service Delivery
13 13 (9.42%) User Research
14 12 (8.70%) Data Modelling
14 12 (8.70%) Scrum
15 11 (7.97%) E-Commerce
15 11 (7.97%) ITIL
Programming Languages
1 9 (6.52%) SQL
2 2 (1.45%) Bicep
2 2 (1.45%) Java
2 2 (1.45%) Python
3 1 (0.72%) Apex Code
3 1 (0.72%) BeanShell
3 1 (0.72%) C#
3 1 (0.72%) Swift
Qualifications
1 14 (10.14%) Degree
2 8 (5.80%) ITIL Certification
2 8 (5.80%) Security Cleared
3 5 (3.62%) BPSS Clearance
3 5 (3.62%) SC Cleared
4 4 (2.90%) Master's Degree
5 3 (2.17%) Azure Certification
5 3 (2.17%) Computer Science Degree
5 3 (2.17%) PMI Certification
6 2 (1.45%) PMP
6 2 (1.45%) Six Sigma Black Belt
7 1 (0.72%) CCNA
7 1 (0.72%) Cisco Certification
7 1 (0.72%) Microsoft Certification
7 1 (0.72%) SAFe Agilist
Quality Assurance & Compliance
1 9 (6.52%) Accessibility
2 8 (5.80%) QA
3 4 (2.90%) Data Quality
4 3 (2.17%) PMO
4 3 (2.17%) WCAG
5 2 (1.45%) Actionable Recommendations
5 2 (1.45%) COBIT
5 2 (1.45%) GDPR
5 2 (1.45%) SLA
6 1 (0.72%) California Consumer Privacy Act
6 1 (0.72%) ISO 20022
6 1 (0.72%) ISO/IEC 20000
6 1 (0.72%) PCI DSS
System Software
1 8 (5.80%) Active Directory
2 3 (2.17%) Virtual Desktop
3 2 (1.45%) VMware Infrastructure
4 1 (0.72%) Docker
Systems Management
1 3 (2.17%) Ansible
1 3 (2.17%) Kubernetes
1 3 (2.17%) Microsoft Intune
1 3 (2.17%) SCCM
1 3 (2.17%) SCOM
2 2 (1.45%) Terraform
3 1 (0.72%) FortiGate
Vendors
1 14 (10.14%) Microsoft
2 7 (5.07%) Google
3 6 (4.35%) Adobe
4 4 (2.90%) Citrix
5 3 (2.17%) Amplitude
5 3 (2.17%) BMC
5 3 (2.17%) Hotjar
5 3 (2.17%) Optimizely
6 2 (1.45%) Databricks
6 2 (1.45%) Oracle
6 2 (1.45%) Salesforce
6 2 (1.45%) SAP
6 2 (1.45%) VMware
7 1 (0.72%) Bloomberg
7 1 (0.72%) CheckPoint
7 1 (0.72%) Cisco
7 1 (0.72%) Ivanti
7 1 (0.72%) Mitel
7 1 (0.72%) Murex
7 1 (0.72%) PTC
146 Customer-Centricity jobs in England