Customer-Centricity Contracts in England

Customer-Centric
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Customer-Centricity skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer-Centricity over the 6 months leading up to 2 July 2025, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 366 391 479
Rank change year-on-year +25 +88 -2
Contract jobs citing Customer-Centricity 128 165 156
As % of all contract jobs advertised in England 0.50% 0.44% 0.33%
As % of the Processes & Methodologies category 0.54% 0.52% 0.37%
Number of daily rates quoted 79 95 115
10th Percentile £350 £178 £174
25th Percentile £438 £335 £335
Median daily rate (50th Percentile) £500 £450 £500
Median % change year-on-year +11.11% -10.00% -9.09%
75th Percentile £625 £601 £600
90th Percentile £725 £675 £675
UK median daily rate £500 £450 £500
% change year-on-year +11.11% -10.00% -11.89%
Number of hourly rates quoted 4 3 3
10th Percentile £12.91 - £16.29
25th Percentile £14.42 £6.57 £16.73
Median hourly rate £15.65 £7.85 £17.46
Median % change year-on-year +99.36% -55.04% -73.14%
75th Percentile £18.36 £12.82 £27.40
90th Percentile £22.97 £15.03 £33.36
UK median hourly rate £15.65 £10.30 £17.46
% change year-on-year +51.94% -41.01% -33.49%

All Process and Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 23,546 31,936 42,525
As % of all contract IT jobs advertised in England 91.13% 85.56% 89.82%
Number of daily rates quoted 15,157 20,719 29,767
10th Percentile £300 £305 £325
25th Percentile £406 £413 £445
Median daily rate (50th Percentile) £515 £525 £550
Median % change year-on-year -1.90% -4.55% -
75th Percentile £638 £650 £675
90th Percentile £750 £750 £775
UK median daily rate £505 £525 £550
% change year-on-year -3.86% -4.55% +1.38%
Number of hourly rates quoted 1,176 2,324 1,553
10th Percentile £14.20 £12.79 £11.87
25th Percentile £17.87 £16.06 £16.25
Median hourly rate £25.15 £38.12 £37.50
Median % change year-on-year -34.02% +1.65% +44.23%
75th Percentile £55.00 £61.60 £64.63
90th Percentile £72.50 £73.14 £75.82
UK median hourly rate £25.15 £37.50 £36.00
% change year-on-year -32.93% +4.17% +38.46%

Customer-Centricity
Job Vacancy Trend in England

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Customer-Centricity in England.

Daily rate trend for Customer-Centricity in England

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 2 July 2025.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Customer-Centricity in England.

Hourly rate trend for Customer-Centricity in England

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 2 July 2025.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +15 58 £483 +1.58% 1,569
South East +55 42 £500 +2.56% 269
North of England +9 9 £525 +23.53% 335
South West +29 6 £463 -10.54% 102
East of England +16 6 £650 +88.41% 123
Midlands +9 5 £500 +25.79% 133
Yorkshire -1 5 £525 -12.50% 109
North West +9 4 £556 +147.22% 200
East Midlands - 3 £500 - 50
West Midlands +10 2 £41 -89.69% 82
Customer-Centricity
UK

Customer-Centricity
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.72%) SharePoint
2 6 (4.69%) Apache Spark
3 4 (3.13%) CMS
4 3 (2.34%) Confluence
4 3 (2.34%) IBM Domino
5 1 (0.78%) Apache
5 1 (0.78%) Oracle Workflow
Applications
1 12 (9.38%) Microsoft Excel
2 7 (5.47%) Microsoft Office
3 6 (4.69%) Microsoft PowerPoint
4 3 (2.34%) Adobe XD
4 3 (2.34%) Sketch
5 2 (1.56%) MS Visio
6 1 (0.78%) Chatbot
Business Applications
1 2 (1.56%) Salesforce CRM
2 1 (0.78%) Dynamics CRM
2 1 (0.78%) Magento
2 1 (0.78%) Payment Gateway
2 1 (0.78%) Shopify
2 1 (0.78%) Workfront
Cloud Services
1 33 (25.78%) Azure
2 22 (17.19%) AWS
3 13 (10.16%) Power Platform
4 12 (9.38%) Azure DevOps
5 11 (8.59%) Microsoft 365
6 10 (7.81%) Dynamics 365
6 10 (7.81%) GitHub
7 7 (5.47%) SaaS
8 5 (3.91%) OneDrive
9 3 (2.34%) Entra ID
9 3 (2.34%) GCP
10 2 (1.56%) Boomi
10 2 (1.56%) Cloud Computing
10 2 (1.56%) IaaS
10 2 (1.56%) PaaS
10 2 (1.56%) Salesforce Commerce Cloud
11 1 (0.78%) Adobe Analytics
11 1 (0.78%) Amazon S3
11 1 (0.78%) Amazon SQS
11 1 (0.78%) Google Analytics
Communications & Networking
1 6 (4.69%) Firewall
2 4 (3.13%) HTTP
3 2 (1.56%) VPN
4 1 (0.78%) DHCP
4 1 (0.78%) DNS
4 1 (0.78%) LAN
4 1 (0.78%) WAN
Database & Business Intelligence
1 9 (7.03%) Power BI
2 6 (4.69%) Big Data
2 6 (4.69%) Tableau
3 5 (3.91%) Geospatial Data
3 5 (3.91%) GIS
3 5 (3.91%) QGIS
4 3 (2.34%) Data Lake
5 2 (1.56%) Metadata
6 1 (0.78%) Amazon RDS
6 1 (0.78%) Data Warehouse
6 1 (0.78%) DynamoDB
Development Applications
1 12 (9.38%) Git
2 7 (5.47%) JIRA
3 6 (4.69%) Jenkins
4 3 (2.34%) Axure RP
5 2 (1.56%) Postman
6 1 (0.78%) Oracle Forms
6 1 (0.78%) Selenium
6 1 (0.78%) Visual Studio Code
General
1 47 (36.72%) Social Skills
2 38 (29.69%) Finance
3 21 (16.41%) Analytical Skills
4 15 (11.72%) Telecoms
5 14 (10.94%) Retail
6 11 (8.59%) Marketing
7 8 (6.25%) Banking
8 5 (3.91%) Inclusion and Diversity
8 5 (3.91%) Manufacturing
8 5 (3.91%) Organisational Skills
9 4 (3.13%) Legal
9 4 (3.13%) Public Sector
10 3 (2.34%) Aviation
10 3 (2.34%) Influencing Skills
10 3 (2.34%) Law
10 3 (2.34%) Presentation Skills
11 2 (1.56%) Automotive
11 2 (1.56%) International Banking
11 2 (1.56%) Social Housing
11 2 (1.56%) Swedish Language
Job Titles
1 23 (17.97%) Architect
2 17 (13.28%) Analyst
3 11 (8.59%) Solutions Architect
4 10 (7.81%) Designer
4 10 (7.81%) Senior
5 8 (6.25%) Product Manager
6 7 (5.47%) Project Manager
6 7 (5.47%) Systems Analyst
7 6 (4.69%) Cloud Platform Engineer
7 6 (4.69%) Platform Engineer
8 5 (3.91%) Business Systems Analyst
8 5 (3.91%) Data Analyst
8 5 (3.91%) Data Engineer
8 5 (3.91%) Enterprise Architect
8 5 (3.91%) IT Analyst
8 5 (3.91%) Lead
8 5 (3.91%) Senior Manager
8 5 (3.91%) Support Analyst
8 5 (3.91%) Systems Support
8 5 (3.91%) Systems Support Analyst
Libraries, Frameworks & Software Standards
1 5 (3.91%) .NET
1 5 (3.91%) GeoPandas
1 5 (3.91%) PostGIS
1 5 (3.91%) React
2 4 (3.13%) CSS
2 4 (3.13%) HTML
2 4 (3.13%) Middleware
3 2 (1.56%) EDI
3 2 (1.56%) OpenAPI
3 2 (1.56%) PySpark
3 2 (1.56%) REST
3 2 (1.56%) Swagger
3 2 (1.56%) Web Services
4 1 (0.78%) AWS CDK
4 1 (0.78%) Flutter
4 1 (0.78%) Jest
4 1 (0.78%) Kafka
4 1 (0.78%) Microsoft Graph
Miscellaneous
1 15 (11.72%) Product Ownership
2 10 (7.81%) Self-Motivation
3 5 (3.91%) Algorithms
3 5 (3.91%) Distributed Computing
3 5 (3.91%) Low-Code
3 5 (3.91%) Mobile App
4 4 (3.13%) Cloud Native
4 4 (3.13%) Management Information System
5 3 (2.34%) Legacy Systems
5 3 (2.34%) Onboarding
6 2 (1.56%) Digital Wallet
6 2 (1.56%) Enterprise Software
7 1 (0.78%) Analytical Mindset
7 1 (0.78%) Cyber Security Posture
7 1 (0.78%) Cyber Threat
7 1 (0.78%) Data Centre
7 1 (0.78%) Distributed Systems
7 1 (0.78%) Robotics
7 1 (0.78%) Security Posture
7 1 (0.78%) Sports Betting
Operating Systems
1 12 (9.38%) Windows
2 8 (6.25%) Windows Server
3 7 (5.47%) Linux
3 7 (5.47%) Ubuntu
4 5 (3.91%) Android
4 5 (3.91%) Apple iOS
5 1 (0.78%) CentOS
5 1 (0.78%) Rocky
5 1 (0.78%) Windows 10
5 1 (0.78%) Windows Server 2012
Processes & Methodologies
1 37 (28.91%) Problem-Solving
2 28 (21.88%) Agile
2 28 (21.88%) Continuous Improvement
3 24 (18.75%) Stakeholder Management
4 23 (17.97%) Analytics
4 23 (17.97%) Customer-Centric Approach
5 22 (17.19%) Customer Experience
6 20 (15.63%) Process Improvement
6 20 (15.63%) Roadmaps
7 19 (14.84%) User Experience
8 18 (14.06%) DevOps
9 16 (12.50%) Project Management
10 14 (10.94%) Stakeholder Engagement
11 13 (10.16%) Customer Engagement
12 12 (9.38%) Decision-Making
12 12 (9.38%) Visualisation
13 11 (8.59%) Change Control
14 10 (7.81%) Collaborative Working
14 10 (7.81%) Project Delivery
14 10 (7.81%) Strategic Thinking
Programming Languages
1 18 (14.06%) Python
2 12 (9.38%) PowerShell
3 10 (7.81%) SQL
4 6 (4.69%) Java
5 5 (3.91%) TypeScript
6 4 (3.13%) Bash
6 4 (3.13%) JavaScript
6 4 (3.13%) PHP
7 1 (0.78%) C#
7 1 (0.78%) Dart
7 1 (0.78%) Scala
Qualifications
1 10 (7.81%) Degree
1 10 (7.81%) Security Cleared
2 9 (7.03%) SC Cleared
3 5 (3.91%) APMP
3 5 (3.91%) Cisco Certification
4 4 (3.13%) (ISC)2 CCSP
4 4 (3.13%) CEH
4 4 (3.13%) CISSP
4 4 (3.13%) Computer Science Degree
4 4 (3.13%) Microsoft Certification
4 4 (3.13%) TOGAF Certification
5 3 (2.34%) DV Cleared
6 2 (1.56%) SAFe Agilist
7 1 (0.78%) CCAB
7 1 (0.78%) CCNA
7 1 (0.78%) IIBA
7 1 (0.78%) MCSE
7 1 (0.78%) PMI Certification
7 1 (0.78%) PMP
7 1 (0.78%) Six Sigma Black Belt
Quality Assurance & Compliance
1 9 (7.03%) Data Quality
2 6 (4.69%) Accessibility
2 6 (4.69%) GDPR
3 5 (3.91%) P3O
3 5 (3.91%) PMO
3 5 (3.91%) QA
4 4 (3.13%) HIPAA
4 4 (3.13%) PCI DSS
5 2 (1.56%) PSD2
6 1 (0.78%) California Consumer Privacy Act
6 1 (0.78%) ISO/IEC 27001
6 1 (0.78%) NIST
6 1 (0.78%) SLA
System Software
1 3 (2.34%) Active Directory
2 1 (0.78%) Firmware
Systems Management
1 12 (9.38%) Terraform
2 9 (7.03%) Ansible
3 1 (0.78%) CSIRT
3 1 (0.78%) FortiGate
3 1 (0.78%) Microsoft Intune
Vendors
1 39 (30.47%) Microsoft
2 17 (13.28%) Databricks
3 6 (4.69%) Adobe
4 5 (3.91%) IFS
4 5 (3.91%) Liquidlogic
4 5 (3.91%) Salesforce
5 4 (3.13%) SAP
5 4 (3.13%) ServiceNow
6 3 (2.34%) Cisco
6 3 (2.34%) Google
7 2 (1.56%) Aruba
7 2 (1.56%) Dell
7 2 (1.56%) HP
7 2 (1.56%) Juniper
7 2 (1.56%) Oracle
7 2 (1.56%) Sitecore
7 2 (1.56%) Splunk
8 1 (0.78%) Blue Prism
8 1 (0.78%) Citrix
8 1 (0.78%) Cvent