Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 7 December 2025, with comparisons to the same periods in the previous two years.

 6 months to
7 Dec 2025		 Same period 2024 Same period 2023
Rank 428 389 430
Rank change year-on-year -39 +41 +54
Contract jobs citing Customer-Centricity 116 118 142
As % of all contract jobs in England 0.37% 0.39% 0.37%
As % of the Processes & Methodologies category 0.42% 0.44% 0.42%
Number of daily rates quoted 67 53 105
10th Percentile £313 £230 £250
25th Percentile £394 £325 £413
Median daily rate (50th Percentile) £490 £425 £525
Median % change year-on-year +15.29% -19.05% -8.70%
75th Percentile £630 £630 £638
90th Percentile £688 £715 £725
UK median daily rate £485 £425 £518
% change year-on-year +14.12% -17.87% -8.61%
Number of hourly rates quoted 3 3 1
10th Percentile £24.19 £30.63 -
25th Percentile £30.20 £30.97 -
Median hourly rate £40.44 £31.52 £17.46
Median % change year-on-year +28.28% +80.53% -
75th Percentile £40.65 £42.64 -
90th Percentile - £49.30 -
UK median hourly rate £40.44 £31.52 £17.46
% change year-on-year +28.28% +80.53% -

All Process and Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 27,655 26,658 34,191
As % of all contract IT jobs advertised in England 89.31% 87.92% 88.76%
Number of daily rates quoted 17,614 16,424 23,309
10th Percentile £300 £313 £313
25th Percentile £406 £415 £425
Median daily rate (50th Percentile) £505 £525 £545
Median % change year-on-year -3.81% -3.67% -0.91%
75th Percentile £625 £648 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £533
% change year-on-year -4.76% -1.50% -3.09%
Number of hourly rates quoted 1,796 941 1,445
10th Percentile £14.92 £15.25 £14.85
25th Percentile £17.87 £20.24 £19.06
Median hourly rate £25.15 £35.00 £44.50
Median % change year-on-year -28.14% -21.35% +18.67%
75th Percentile £50.00 £65.00 £65.00
90th Percentile £68.00 £75.00 £77.50
UK median hourly rate £25.13 £33.00 £42.50
% change year-on-year -23.86% -22.35% +21.43%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 7 December 2025.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 7 December 2025.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 7 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +3 68 £444 -13.83% 65
South East -17 18 £650 +52.22% 132
North of England -42 10 £463 +58.93% 110
East of England -10 7 £625 +55.39% 81
Yorkshire -38 6 £488 - 55
South West -12 5 £594 -5.00% 60
Midlands -37 5 £420 +5.00% 112
East Midlands -19 4 £390 +11.98% 42
North West -20 3 £475 +63.23% 47
West Midlands -29 1 £500 +25.00% 66
North East - 1 £450 - 8
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (3.45%) Apache Spark
1 4 (3.45%) Confluence
2 3 (2.59%) CMS
3 1 (0.86%) Apache
3 1 (0.86%) Headless CMS
3 1 (0.86%) SAS
Applications
1 8 (6.90%) Microsoft Office
2 5 (4.31%) Microsoft PowerPoint
2 5 (4.31%) Sketch
3 4 (3.45%) Adobe XD
4 3 (2.59%) Adobe Illustrator
4 3 (2.59%) Microsoft Excel
5 2 (1.72%) Adobe After Effects
5 2 (1.72%) Adobe Premiere
5 2 (1.72%) InDesign
5 2 (1.72%) Photoshop
6 1 (0.86%) Adobe Creative Suite
6 1 (0.86%) InVision
6 1 (0.86%) Marvel
6 1 (0.86%) MS Visio
6 1 (0.86%) Zeplin
Business Applications
1 9 (7.76%) Unit4 Business World
2 6 (5.17%) Dynamics CRM
3 1 (0.86%) Magento
3 1 (0.86%) Payment Gateway
3 1 (0.86%) Shopify
Cloud Services
1 14 (12.07%) SaaS
2 11 (9.48%) AWS
2 11 (9.48%) Azure
3 4 (3.45%) GCP
4 3 (2.59%) Figma
4 3 (2.59%) GitHub
4 3 (2.59%) Power Platform
5 2 (1.72%) Adobe Analytics
5 2 (1.72%) Adobe Creative Cloud
5 2 (1.72%) Cloud Computing
5 2 (1.72%) Miro
6 1 (0.86%) Amazon ECS
6 1 (0.86%) Amazon EKS
6 1 (0.86%) Amazon S3
6 1 (0.86%) Azure Cosmos DB
6 1 (0.86%) Azure DevOps
6 1 (0.86%) dbt
6 1 (0.86%) Entra ID
6 1 (0.86%) GitHub Actions
6 1 (0.86%) Salesforce Commerce Cloud
Communications & Networking
1 3 (2.59%) Firewall
2 2 (1.72%) HTTP
3 1 (0.86%) NAS
3 1 (0.86%) SAN
3 1 (0.86%) VoIP
3 1 (0.86%) Wi-Fi
Database & Business Intelligence
1 6 (5.17%) Mixpanel
2 3 (2.59%) Power BI
2 3 (2.59%) Tableau
3 2 (1.72%) Data Lake
3 2 (1.72%) Geospatial Data
3 2 (1.72%) GIS
3 2 (1.72%) QGIS
4 1 (0.86%) Couchbase
4 1 (0.86%) Data Warehouse
4 1 (0.86%) Hadoop
4 1 (0.86%) Looker
4 1 (0.86%) Metadata
4 1 (0.86%) Oracle Reports
4 1 (0.86%) Redis
4 1 (0.86%) SQL Server
Development Applications
1 8 (6.90%) JIRA
2 6 (5.17%) Visual Website Optimizer
3 5 (4.31%) Axure RP
4 2 (1.72%) Git
4 2 (1.72%) Postman
5 1 (0.86%) AppVeyor
5 1 (0.86%) HP UFT
5 1 (0.86%) Katalon Studio
5 1 (0.86%) Octopus Deploy
5 1 (0.86%) Oracle Forms
5 1 (0.86%) Selenium
General
1 44 (37.93%) Social Skills
2 41 (35.34%) Finance
3 23 (19.83%) Analytical Skills
4 12 (10.34%) Banking
5 10 (8.62%) Marketing
6 6 (5.17%) Public Sector
7 5 (4.31%) Retail
8 4 (3.45%) Influencing Skills
8 4 (3.45%) Pharmaceutical
8 4 (3.45%) Telecoms
9 3 (2.59%) Inclusion and Diversity
9 3 (2.59%) Presentation Skills
10 2 (1.72%) Legal
10 2 (1.72%) Military
11 1 (0.86%) Automotive
11 1 (0.86%) Billing
11 1 (0.86%) Local Government
11 1 (0.86%) Manufacturing
Job Titles
1 29 (25.00%) Analyst
2 11 (9.48%) Architect
3 10 (8.62%) Data Analyst
3 10 (8.62%) Designer
3 10 (8.62%) Senior
4 9 (7.76%) Business Analyst
4 9 (7.76%) Product Owner
4 9 (7.76%) Support Analyst
5 7 (6.03%) Lead
6 6 (5.17%) HR Analyst
6 6 (5.17%) HR Data Analyst
6 6 (5.17%) Senior Manager
7 5 (4.31%) Consultant
7 5 (4.31%) Digital Architect
8 4 (3.45%) Digital Product Owner
8 4 (3.45%) Enterprise Architect
8 4 (3.45%) Product Manager
8 4 (3.45%) Service Manager
8 4 (3.45%) Solutions Architect
8 4 (3.45%) UX Designer
Libraries, Frameworks & Software Standards
1 5 (4.31%) CSS
1 5 (4.31%) HTML
2 3 (2.59%) .NET
2 3 (2.59%) MACH
2 3 (2.59%) Middleware
2 3 (2.59%) React
2 3 (2.59%) REST
3 2 (1.72%) GeoPandas
3 2 (1.72%) OpenAPI
3 2 (1.72%) Playwright
3 2 (1.72%) PostGIS
3 2 (1.72%) PySpark
3 2 (1.72%) Swagger
3 2 (1.72%) Web Services
4 1 (0.86%) .NET Framework
4 1 (0.86%) ADO
4 1 (0.86%) ATL
4 1 (0.86%) SOAP
4 1 (0.86%) UIKit
4 1 (0.86%) XML
Miscellaneous
1 21 (18.10%) Product Ownership
2 9 (7.76%) Onboarding
3 7 (6.03%) Management Information System
4 6 (5.17%) Self-Motivation
5 3 (2.59%) Algorithms
5 3 (2.59%) Cloud Native
5 3 (2.59%) Hybrid Cloud
5 3 (2.59%) Legacy Systems
5 3 (2.59%) Marketing Technology
5 3 (2.59%) Mobile App
6 2 (1.72%) Data Protection Act
6 2 (1.72%) Distributed Computing
6 2 (1.72%) Distributed Systems
6 2 (1.72%) Driving Licence
6 2 (1.72%) Enterprise Software
6 2 (1.72%) Graphic Design
6 2 (1.72%) Social Media
7 1 (0.86%) Culture of Ownership
7 1 (0.86%) Distributed Architecture
7 1 (0.86%) Security Posture
Operating Systems
1 7 (6.03%) Apple iOS
2 6 (5.17%) Android
Processes & Methodologies
1 41 (35.34%) Agile
2 29 (25.00%) User Experience
3 28 (24.14%) Problem-Solving
4 25 (21.55%) Continuous Improvement
4 25 (21.55%) Stakeholder Management
5 24 (20.69%) Roadmaps
6 20 (17.24%) Analytics
6 20 (17.24%) Customer Experience
7 18 (15.52%) Customer-Centric Approach
8 16 (13.79%) User Stories
9 15 (12.93%) Decision-Making
9 15 (12.93%) UX Design
10 13 (11.21%) Scrum
11 12 (10.34%) Dashboard Development
11 12 (10.34%) E-Commerce
11 12 (10.34%) Process Improvement
11 12 (10.34%) Stakeholder Engagement
12 10 (8.62%) Business Analysis
12 10 (8.62%) Journey Map
12 10 (8.62%) Microservices
Programming Languages
1 15 (12.93%) SQL
2 7 (6.03%) Python
3 5 (4.31%) Java
3 5 (4.31%) JavaScript
4 2 (1.72%) Bash
4 2 (1.72%) PHP
4 2 (1.72%) PowerShell
4 2 (1.72%) TypeScript
5 1 (0.86%) BeanShell
5 1 (0.86%) C#
5 1 (0.86%) R
5 1 (0.86%) Scala
5 1 (0.86%) Swift
Qualifications
1 11 (9.48%) Degree
2 8 (6.90%) Security Cleared
3 5 (4.31%) SC Cleared
4 4 (3.45%) PMI Certification
5 3 (2.59%) PMP
6 2 (1.72%) (ISC)2 CCSP
6 2 (1.72%) CEH
6 2 (1.72%) Cisco Certification
6 2 (1.72%) CISSP
6 2 (1.72%) Computer Science Degree
6 2 (1.72%) ITIL Certification
7 1 (0.86%) CSPO
7 1 (0.86%) Master's Degree
Quality Assurance & Compliance
1 6 (5.17%) Accessibility
2 5 (4.31%) Data Quality
3 4 (3.45%) GDPR
3 4 (3.45%) QA
4 3 (2.59%) PCI DSS
4 3 (2.59%) PMO
5 2 (1.72%) HIPAA
5 2 (1.72%) WCAG
6 1 (0.86%) Actionable Recommendations
6 1 (0.86%) COBIT
6 1 (0.86%) GRC
6 1 (0.86%) ISO 20022
6 1 (0.86%) SLA
System Software
1 2 (1.72%) Active Directory
2 1 (0.86%) Docker
Systems Management
1 3 (2.59%) Ansible
1 3 (2.59%) SCCM
1 3 (2.59%) SCOM
2 2 (1.72%) Kubernetes
2 2 (1.72%) Terraform
3 1 (0.86%) FortiGate
Vendors
1 18 (15.52%) Microsoft
2 9 (7.76%) Adobe
3 8 (6.90%) Google
4 6 (5.17%) Amplitude
4 6 (5.17%) Databricks
4 6 (5.17%) Hotjar
4 6 (5.17%) Optimizely
5 3 (2.59%) BMC
5 3 (2.59%) Salesforce
5 3 (2.59%) SAP
6 2 (1.72%) Oracle
6 2 (1.72%) Sitecore
6 2 (1.72%) Workday
7 1 (0.86%) Aruba
7 1 (0.86%) Bloomberg
7 1 (0.86%) BT
7 1 (0.86%) New Relic
7 1 (0.86%) Rollbar
7 1 (0.86%) ServiceNow
541 Customer-Centricity jobs in England