Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 30 June 2026, with comparisons to the same periods in the previous two years.

 6 months to
30 Jun 2026		 Same period 2025 Same period 2024
Rank 470 373 390
Rank change year-on-year -97 +17 +91
Contract jobs citing Customer-Centricity 144 126 164
As % of all contract jobs in England 0.33% 0.49% 0.44%
As % of the Processes & Methodologies category 0.39% 0.54% 0.52%
Number of daily rates quoted 85 79 95
10th Percentile £305 £350 £178
25th Percentile £400 £438 £335
Median daily rate (50th Percentile) £515 £500 £450
Median % change year-on-year +3.00% +11.11% -10.00%
75th Percentile £588 £625 £601
90th Percentile £727 £725 £675
UK median daily rate £525 £500 £450
% change year-on-year +5.00% +11.11% -10.00%
Number of hourly rates quoted 10 4 3
10th Percentile £12.21 £12.91 -
25th Percentile £12.86 £14.42 £6.57
Median hourly rate £29.96 £15.65 £7.85
Median % change year-on-year +91.44% +99.36% -70.57%
75th Percentile £30.83 £18.36 £12.82
90th Percentile £35.28 £22.97 £15.03
UK median hourly rate £29.96 £15.65 £10.30
% change year-on-year +91.44% +51.94% -61.38%

All Process & Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 37,351 23,260 31,773
As % of all contract IT jobs advertised in England 85.35% 91.20% 85.57%
Number of daily rates quoted 23,546 14,980 20,587
10th Percentile £325 £300 £305
25th Percentile £418 £406 £413
Median daily rate (50th Percentile) £520 £515 £525
Median % change year-on-year +0.97% -1.90% -4.55%
75th Percentile £625 £638 £650
90th Percentile £730 £750 £750
UK median daily rate £515 £504 £525
% change year-on-year +2.18% -4.00% -4.55%
Number of hourly rates quoted 2,338 1,158 2,330
10th Percentile £15.25 £14.20 £12.79
25th Percentile £21.00 £17.87 £16.06
Median hourly rate £47.00 £25.23 £38.12
Median % change year-on-year +86.32% -33.83% +1.65%
75th Percentile £68.38 £55.00 £61.60
90th Percentile £82.25 £72.50 £72.93
UK median hourly rate £43.96 £25.15 £37.50
% change year-on-year +74.79% -32.93% +4.17%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 30 June 2026.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 30 June 2026.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 30 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -91 50 £560 +16.06% 82
South East -78 31 £335 -32.95% 47
North of England -57 28 £481 -8.33% 31
Midlands -46 19 £550 +10.00% 13
North West -35 15 £358 -35.64% 19
Yorkshire -45 12 £500 -4.71% 11
West Midlands -45 12 £550 +1241.46% 11
South West -25 10 £575 +24.32% 9
East Midlands -12 7 £538 +7.50% 2
East of England -27 5 £725 +11.54% 14
North East - 1 - - 2
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (9.72%) Confluence
2 3 (2.08%) CMS
Applications
1 15 (10.42%) Microsoft Excel
2 11 (7.64%) Microsoft Office
3 10 (6.94%) Microsoft PowerPoint
4 3 (2.08%) MS Visio
5 1 (0.69%) Adobe XD
5 1 (0.69%) InVision
5 1 (0.69%) Microsoft Project
5 1 (0.69%) Sketch
5 1 (0.69%) Zeplin
Business Applications
1 5 (3.47%) iTrent
2 3 (2.08%) Dynamics CRM
3 2 (1.39%) Remedy ITSM
4 1 (0.69%) Salesforce CRM
4 1 (0.69%) Summit
Cloud Services
1 18 (12.50%) Azure
2 11 (7.64%) Power Platform
3 7 (4.86%) SaaS
4 6 (4.17%) AWS
5 5 (3.47%) Microsoft 365
5 5 (3.47%) SuccessFactors
6 3 (2.08%) Azure Data Factory
6 3 (2.08%) Azure DevOps
6 3 (2.08%) Entra ID
6 3 (2.08%) Figma
6 3 (2.08%) PaaS
6 3 (2.08%) Power Automate
6 3 (2.08%) PowerApps
6 3 (2.08%) Snowflake
7 2 (1.39%) Amazon ECS
7 2 (1.39%) AWS Lambda
7 2 (1.39%) Azure AKS
7 2 (1.39%) Azure App Service
7 2 (1.39%) Salesforce Service Cloud
7 2 (1.39%) Serverless
Communications & Networking
1 2 (1.39%) NetScaler
2 1 (0.69%) 2G
2 1 (0.69%) 3G
2 1 (0.69%) 4G
2 1 (0.69%) DHCP
2 1 (0.69%) Diameter Protocol
2 1 (0.69%) DNS
2 1 (0.69%) NaaS
2 1 (0.69%) NGN
2 1 (0.69%) SIGTRAN
2 1 (0.69%) SS7
2 1 (0.69%) Wireless
Database & Business Intelligence
1 11 (7.64%) Power BI
2 3 (2.08%) Data Warehouse
3 2 (1.39%) DynamoDB
4 1 (0.69%) Azure SQL Database
4 1 (0.69%) BigQuery
4 1 (0.69%) Data Lake
4 1 (0.69%) Looker
4 1 (0.69%) Oracle Reports
4 1 (0.69%) Tableau
Development Applications
1 17 (11.81%) JIRA
2 2 (1.39%) Balsamiq
3 1 (0.69%) Axure RP
General
1 59 (40.97%) Social Skills
2 37 (25.69%) Finance
3 33 (22.92%) Analytical Skills
4 19 (13.19%) Banking
5 15 (10.42%) Influencing Skills
6 11 (7.64%) Retail
7 7 (4.86%) Marketing
8 5 (3.47%) Arabic Language
8 5 (3.47%) Billing
8 5 (3.47%) Corporate Banking
8 5 (3.47%) French Language
8 5 (3.47%) Presentation Skills
9 4 (2.78%) Public Sector
9 4 (2.78%) Telecoms
10 3 (2.08%) Manufacturing
10 3 (2.08%) Retail Banking
11 2 (1.39%) Automotive
11 2 (1.39%) Back Office
11 2 (1.39%) Law
11 2 (1.39%) Local Government
Job Titles
1 18 (12.50%) Lead
2 17 (11.81%) Product Owner
3 16 (11.11%) Senior
4 13 (9.03%) Analyst
5 10 (6.94%) Architect
6 9 (6.25%) Business Analyst
6 9 (6.25%) Senior Product Owner
7 8 (5.56%) Developer
8 7 (4.86%) Designer
8 7 (4.86%) Product Manager
9 5 (3.47%) Data Analyst
9 5 (3.47%) HR Analyst
9 5 (3.47%) HR Data Analyst
10 4 (2.78%) Consultant
10 4 (2.78%) Data Engineer
10 4 (2.78%) Delivery Manager
10 4 (2.78%) Head of Delivery
10 4 (2.78%) Head of Service Delivery
10 4 (2.78%) Product Lead
10 4 (2.78%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (3.47%) Middleware
2 2 (1.39%) .NET
2 2 (1.39%) ADO
2 2 (1.39%) ASP.NET
2 2 (1.39%) ASP.NET Core
2 2 (1.39%) Kafka
2 2 (1.39%) OAuth
2 2 (1.39%) OAuth2
2 2 (1.39%) OpenID
2 2 (1.39%) React
2 2 (1.39%) REST
2 2 (1.39%) RESTful
3 1 (0.69%) AngularJS
3 1 (0.69%) GraphQL
3 1 (0.69%) HTML
3 1 (0.69%) NumPy
3 1 (0.69%) Oracle Fusion
3 1 (0.69%) Pandas
3 1 (0.69%) React Native
3 1 (0.69%) scikit-learn
Miscellaneous
1 40 (27.78%) Product Ownership
2 9 (6.25%) Legacy Systems
3 7 (4.86%) Analytical Mindset
4 6 (4.17%) Virtual Team
5 4 (2.78%) Cloud Native
5 4 (2.78%) Management Information System
5 4 (2.78%) Onboarding
6 3 (2.08%) CCTV
6 3 (2.08%) Data Protection Act
6 3 (2.08%) Low-Code
6 3 (2.08%) Mobile App
6 3 (2.08%) Public Cloud
7 2 (1.39%) Foreign Exchange (FX)
7 2 (1.39%) Marketing Technology
8 1 (0.69%) CMDB
8 1 (0.69%) Media Streaming
8 1 (0.69%) NHS
8 1 (0.69%) Online Banking
8 1 (0.69%) PMI
8 1 (0.69%) Smartphone
Operating Systems
1 5 (3.47%) Windows
2 2 (1.39%) Windows Server
3 1 (0.69%) Apple iOS
3 1 (0.69%) Mac OS
3 1 (0.69%) Windows 10
Processes & Methodologies
1 58 (40.28%) Agile
2 41 (28.47%) Roadmaps
3 38 (26.39%) Problem-Solving
4 34 (23.61%) Customer Experience
4 34 (23.61%) Stakeholder Management
5 28 (19.44%) User Experience
6 24 (16.67%) Continuous Improvement
7 22 (15.28%) Analytics
8 19 (13.19%) Decision-Making
8 19 (13.19%) User Stories
9 17 (11.81%) AI
10 16 (11.11%) Matrix Organization
11 15 (10.42%) Workshop Facilitation
12 14 (9.72%) Acceptance Criteria
12 14 (9.72%) Customer-Centric Approach
12 14 (9.72%) Migration
12 14 (9.72%) Stakeholder Engagement
13 13 (9.03%) Backlog Prioritisation
13 13 (9.03%) Business Intelligence
13 13 (9.03%) Scrum
Programming Languages
1 7 (4.86%) SQL
2 4 (2.78%) Bicep
3 3 (2.08%) Java
3 3 (2.08%) Python
4 2 (1.39%) C#
4 2 (1.39%) PowerShell
5 1 (0.69%) Apex Code
5 1 (0.69%) C++
5 1 (0.69%) Go
5 1 (0.69%) JavaScript
5 1 (0.69%) Rust
5 1 (0.69%) TypeScript
Qualifications
1 23 (15.97%) Degree
2 13 (9.03%) Security Cleared
3 6 (4.17%) SC Cleared
4 5 (3.47%) ITIL Certification
4 5 (3.47%) Master's Degree
5 4 (2.78%) PMI Certification
6 3 (2.08%) Azure Certification
6 3 (2.08%) BPSS Clearance
6 3 (2.08%) DBS Check
6 3 (2.08%) Microsoft Certification
6 3 (2.08%) PMP
7 2 (1.39%) CCA
7 2 (1.39%) Citrix Certification
7 2 (1.39%) Computer Science Degree
7 2 (1.39%) MBA
7 2 (1.39%) MCSA
7 2 (1.39%) MCSE
7 2 (1.39%) VMware Certified Professional (VCP)
8 1 (0.69%) DV Cleared
8 1 (0.69%) Six Sigma Black Belt
Quality Assurance & Compliance
1 7 (4.86%) Accessibility
1 7 (4.86%) Data Quality
1 7 (4.86%) QA
2 4 (2.78%) PMO
3 1 (0.69%) Actionable Recommendations
3 1 (0.69%) California Consumer Privacy Act
3 1 (0.69%) COBIT
3 1 (0.69%) GDPR
3 1 (0.69%) GRC
3 1 (0.69%) ISO/IEC 20000
3 1 (0.69%) SLA
3 1 (0.69%) WCAG
System Software
1 9 (6.25%) Active Directory
2 4 (2.78%) VMware Infrastructure
3 2 (1.39%) Docker
3 2 (1.39%) Virtual Desktop
3 2 (1.39%) VMware ESXi
3 2 (1.39%) vSphere
4 1 (0.69%) Virtual Machines
Systems Management
1 6 (4.17%) Microsoft Intune
2 4 (2.78%) Terraform
3 3 (2.08%) Kubernetes
4 2 (1.39%) SCCM
4 2 (1.39%) SCOM
4 2 (1.39%) vCenter Server
5 1 (0.69%) vMotion
Vendors
1 26 (18.06%) Microsoft
2 10 (6.94%) Salesforce
3 9 (6.25%) ServiceNow
4 7 (4.86%) SAP
5 6 (4.17%) Oracle
6 5 (3.47%) Citrix
6 5 (3.47%) Workday
7 4 (2.78%) VMware
8 3 (2.08%) Alteryx
8 3 (2.08%) Google
9 2 (1.39%) Databricks
9 2 (1.39%) Remedy
9 2 (1.39%) SolarWinds
10 1 (0.69%) Adobe
10 1 (0.69%) Apple
10 1 (0.69%) Murex
10 1 (0.69%) PTC
10 1 (0.69%) Spotify
10 1 (0.69%) Virgin Media
10 1 (0.69%) YouTube
178 Customer-Centricity jobs in England