Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 1 January 2026, with comparisons to the same periods in the previous two years.

 6 months to
1 Jan 2026		 Same period 2025 Same period 2024
Rank 417 396 398
Rank change year-on-year -21 +2 +97
Contract jobs citing Customer-Centricity 125 105 142
As % of all contract jobs in England 0.39% 0.37% 0.39%
As % of the Processes & Methodologies category 0.45% 0.42% 0.44%
Number of daily rates quoted 76 49 105
10th Percentile £311 £262 £250
25th Percentile £394 £331 £413
Median daily rate (50th Percentile) £487 £425 £525
Median % change year-on-year +14.50% -19.05% -12.50%
75th Percentile £638 £600 £638
90th Percentile £690 £725 £725
UK median daily rate £481 £453 £525
% change year-on-year +6.35% -13.81% -5.83%
Number of hourly rates quoted 4 3 0
10th Percentile £20.35 £30.63 -
25th Percentile £20.61 £30.97 -
Median hourly rate £30.59 £31.52 -
Median % change year-on-year -2.94% - -
75th Percentile £40.65 £42.64 -
90th Percentile - £49.30 -
UK median hourly rate £30.59 £31.52 -
% change year-on-year -2.94% - -

All Process & Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 28,064 24,952 32,014
As % of all contract IT jobs advertised in England 88.52% 88.77% 88.18%
Number of daily rates quoted 17,908 15,353 21,703
10th Percentile £304 £310 £306
25th Percentile £408 £413 £425
Median daily rate (50th Percentile) £500 £525 £540
Median % change year-on-year -4.76% -2.78% -1.82%
75th Percentile £625 £645 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,766 818 1,417
10th Percentile £15.18 £15.62 £14.39
25th Percentile £17.96 £20.30 £19.25
Median hourly rate £25.15 £35.00 £45.00
Median % change year-on-year -28.14% -22.22% +26.76%
75th Percentile £56.69 £64.50 £65.00
90th Percentile £70.00 £75.00 £77.50
UK median hourly rate £25.15 £32.50 £44.50
% change year-on-year -22.62% -26.97% +27.14%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 1 January 2026.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 1 January 2026.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 1 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +4 74 £475 -7.77% 72
South East -10 18 £550 +28.81% 41
North of England -52 13 £481 +34.43% 29
Yorkshire -47 9 £481 - 9
East of England -12 7 £625 -3.85% 10
Midlands -40 6 £420 +5.00% 12
South West -5 5 £594 +163.89% 4
East Midlands -19 5 £390 +11.98% 2
North West -30 3 £475 +32.68% 17
West Midlands -33 1 £500 +25.00% 10
North East - 1 £450 - 4
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (4.00%) CMS
1 5 (4.00%) Confluence
2 2 (1.60%) Adobe Experience Manager
3 1 (0.80%) Apache Spark
3 1 (0.80%) Headless CMS
3 1 (0.80%) SAS
Applications
1 8 (6.40%) Microsoft Office
2 5 (4.00%) Microsoft PowerPoint
3 4 (3.20%) Microsoft Excel
4 3 (2.40%) Adobe After Effects
4 3 (2.40%) Adobe Illustrator
4 3 (2.40%) Adobe XD
4 3 (2.40%) Photoshop
4 3 (2.40%) Sketch
5 2 (1.60%) Adobe Premiere
5 2 (1.60%) InDesign
5 2 (1.60%) InVision
5 2 (1.60%) Zeplin
6 1 (0.80%) Adobe Creative Suite
6 1 (0.80%) Marvel
6 1 (0.80%) MS Visio
6 1 (0.80%) Trello
Business Applications
1 9 (7.20%) Unit4 Business World
2 6 (4.80%) Dynamics CRM
3 1 (0.80%) Payment Gateway
Cloud Services
1 13 (10.40%) SaaS
2 7 (5.60%) AWS
3 6 (4.80%) Azure
3 6 (4.80%) Figma
4 3 (2.40%) GCP
4 3 (2.40%) GitHub
4 3 (2.40%) Miro
5 2 (1.60%) Adobe Creative Cloud
6 1 (0.80%) Amazon ECS
6 1 (0.80%) Amazon EKS
6 1 (0.80%) Azure Cosmos DB
6 1 (0.80%) Azure DevOps
6 1 (0.80%) Canva
6 1 (0.80%) Cloudflare
6 1 (0.80%) Dynamics 365
6 1 (0.80%) Entra ID
6 1 (0.80%) GitHub Actions
6 1 (0.80%) Google Docs
6 1 (0.80%) Power Platform
6 1 (0.80%) Serverless
Communications & Networking
1 2 (1.60%) Firewall
2 1 (0.80%) NAS
2 1 (0.80%) NetScaler
2 1 (0.80%) SAN
2 1 (0.80%) VoIP
2 1 (0.80%) Wi-Fi
Database & Business Intelligence
1 6 (4.80%) Mixpanel
2 1 (0.80%) Couchbase
2 1 (0.80%) Hadoop
2 1 (0.80%) Looker
2 1 (0.80%) Metadata
2 1 (0.80%) Oracle Reports
2 1 (0.80%) Power BI
2 1 (0.80%) Redis
2 1 (0.80%) SQL Server
2 1 (0.80%) Tableau
Development Applications
1 11 (8.80%) JIRA
2 6 (4.80%) Visual Website Optimizer
3 3 (2.40%) Axure RP
4 1 (0.80%) AppVeyor
4 1 (0.80%) HP UFT
4 1 (0.80%) Katalon Studio
4 1 (0.80%) Octopus Deploy
4 1 (0.80%) Oracle Forms
4 1 (0.80%) Postman
4 1 (0.80%) Selenium
General
1 45 (36.00%) Social Skills
2 42 (33.60%) Finance
3 28 (22.40%) Analytical Skills
4 18 (14.40%) Banking
5 10 (8.00%) Telecoms
6 9 (7.20%) Marketing
7 7 (5.60%) Public Sector
7 7 (5.60%) Retail
8 6 (4.80%) Influencing Skills
9 4 (3.20%) Pharmaceutical
9 4 (3.20%) Presentation Skills
10 3 (2.40%) Inclusion and Diversity
11 2 (1.60%) Legal
11 2 (1.60%) Military
12 1 (0.80%) Billing
12 1 (0.80%) Investment Banking
12 1 (0.80%) Local Government
12 1 (0.80%) Manufacturing
Job Titles
1 28 (22.40%) Analyst
2 12 (9.60%) Designer
3 11 (8.80%) Support Analyst
4 10 (8.00%) Architect
4 10 (8.00%) Business Analyst
5 9 (7.20%) Product Owner
5 9 (7.20%) Senior
6 8 (6.40%) Lead
7 7 (5.60%) Data Analyst
8 6 (4.80%) HR Analyst
8 6 (4.80%) HR Data Analyst
9 5 (4.00%) Design Engineer
9 5 (4.00%) Digital Architect
9 5 (4.00%) Product Manager
9 5 (4.00%) Senior Manager
9 5 (4.00%) Voice Design Engineer
9 5 (4.00%) Voice Engineer
10 4 (3.20%) Consultant
10 4 (3.20%) Integration Engineer
10 4 (3.20%) Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (2.40%) CSS
1 3 (2.40%) HTML
1 3 (2.40%) MACH
2 2 (1.60%) Middleware
2 2 (1.60%) Playwright
2 2 (1.60%) REST
3 1 (0.80%) .NET
3 1 (0.80%) .NET Core
3 1 (0.80%) .NET Framework
3 1 (0.80%) ADO
3 1 (0.80%) ATL
3 1 (0.80%) OpenAPI
3 1 (0.80%) React
3 1 (0.80%) SailPoint
3 1 (0.80%) SOAP
3 1 (0.80%) Swagger
3 1 (0.80%) UIKit
3 1 (0.80%) Web Services
3 1 (0.80%) XML
Miscellaneous
1 24 (19.20%) Product Ownership
2 9 (7.20%) Onboarding
3 5 (4.00%) Self-Motivation
4 4 (3.20%) Management Information System
5 3 (2.40%) Cloud Native
5 3 (2.40%) Data Protection Act
5 3 (2.40%) Hybrid Cloud
5 3 (2.40%) Legacy Systems
5 3 (2.40%) Marketing Technology
5 3 (2.40%) Mobile App
6 2 (1.60%) Analytical Mindset
6 2 (1.60%) Driving Licence
6 2 (1.60%) Enterprise Software
6 2 (1.60%) Graphic Design
6 2 (1.60%) Social Media
7 1 (0.80%) Derivative
7 1 (0.80%) Digital Media
7 1 (0.80%) Media Streaming
7 1 (0.80%) Motion Graphics
7 1 (0.80%) Online Banking
Operating Systems
1 4 (3.20%) Apple iOS
2 3 (2.40%) Android
Processes & Methodologies
1 45 (36.00%) Agile
2 33 (26.40%) Problem-Solving
2 33 (26.40%) User Experience
3 32 (25.60%) Continuous Improvement
4 31 (24.80%) Roadmaps
5 24 (19.20%) Stakeholder Management
6 22 (17.60%) Customer Experience
7 19 (15.20%) Analytics
7 19 (15.20%) Decision-Making
7 19 (15.20%) User Stories
8 15 (12.00%) Customer-Centric Approach
8 15 (12.00%) UX Design
9 13 (10.40%) E-Commerce
9 13 (10.40%) Service Delivery
10 12 (9.60%) Dashboard Development
10 12 (9.60%) Scrum
10 12 (9.60%) Stakeholder Engagement
11 11 (8.80%) CRM
11 11 (8.80%) Journey Map
11 11 (8.80%) Product Management
Programming Languages
1 10 (8.00%) SQL
2 2 (1.60%) Java
2 2 (1.60%) JavaScript
2 2 (1.60%) Python
3 1 (0.80%) BeanShell
3 1 (0.80%) C#
3 1 (0.80%) R
3 1 (0.80%) Swift
Qualifications
1 12 (9.60%) Degree
2 8 (6.40%) Security Cleared
3 5 (4.00%) SC Cleared
4 4 (3.20%) BPSS Clearance
4 4 (3.20%) ITIL Certification
4 4 (3.20%) PMI Certification
5 3 (2.40%) PMP
6 2 (1.60%) Computer Science Degree
6 2 (1.60%) Master's Degree
6 2 (1.60%) Six Sigma Black Belt
7 1 (0.80%) CCNA
7 1 (0.80%) Cisco Certification
7 1 (0.80%) CSPO
Quality Assurance & Compliance
1 7 (5.60%) QA
2 5 (4.00%) Accessibility
3 3 (2.40%) PMO
3 3 (2.40%) WCAG
4 2 (1.60%) Data Quality
5 1 (0.80%) Actionable Recommendations
5 1 (0.80%) COBIT
5 1 (0.80%) GDPR
5 1 (0.80%) GRC
5 1 (0.80%) ISO 20022
5 1 (0.80%) PCI DSS
5 1 (0.80%) SLA
System Software
1 2 (1.60%) Active Directory
2 1 (0.80%) Docker
2 1 (0.80%) Virtual Desktop
Systems Management
1 3 (2.40%) Ansible
1 3 (2.40%) SCCM
1 3 (2.40%) SCOM
2 2 (1.60%) Kubernetes
3 1 (0.80%) FortiGate
3 1 (0.80%) Terraform
Vendors
1 15 (12.00%) Microsoft
2 9 (7.20%) Adobe
2 9 (7.20%) Google
3 6 (4.80%) Amplitude
3 6 (4.80%) Hotjar
3 6 (4.80%) Optimizely
4 3 (2.40%) BMC
5 2 (1.60%) Oracle
5 2 (1.60%) Salesforce
5 2 (1.60%) SAP
5 2 (1.60%) Sitecore
5 2 (1.60%) Workday
6 1 (0.80%) Aruba
6 1 (0.80%) Bloomberg
6 1 (0.80%) CheckPoint
6 1 (0.80%) Extreme Networks
6 1 (0.80%) Ivanti
6 1 (0.80%) New Relic
6 1 (0.80%) Rollbar
6 1 (0.80%) ServiceNow
160 Customer-Centricity jobs in England