Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 29 April 2026, with comparisons to the same periods in the previous two years.

 6 months to
29 Apr 2026		 Same period 2025 Same period 2024
Rank 429 381 365
Rank change year-on-year -48 -16 +120
Contract jobs citing Customer-Centricity 143 103 175
As % of all contract jobs in England 0.36% 0.42% 0.47%
As % of the Processes & Methodologies category 0.42% 0.46% 0.55%
Number of daily rates quoted 85 67 112
10th Percentile £350 £324 £183
25th Percentile £413 £441 £345
Median daily rate (50th Percentile) £525 £500 £456
Median % change year-on-year +5.00% +9.59% -9.65%
75th Percentile £600 £625 £598
90th Percentile £735 £688 £675
UK median daily rate £525 £500 £463
% change year-on-year +5.00% +8.11% -8.42%
Number of hourly rates quoted 8 5 3
10th Percentile - £13.25 -
25th Percentile £12.21 £15.25 £6.57
Median hourly rate £17.78 £15.80 £7.85
Median % change year-on-year +12.53% +101.27% -78.98%
75th Percentile £31.59 £26.04 £12.82
90th Percentile £39.83 £29.33 £15.03
UK median hourly rate £17.78 £15.80 £7.85
% change year-on-year +12.53% +101.27% -78.98%

All Process & Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 34,200 22,151 32,000
As % of all contract IT jobs advertised in England 84.97% 91.14% 86.55%
Number of daily rates quoted 21,858 14,510 20,977
10th Percentile £318 £310 £300
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £507 £525 £525
Median % change year-on-year -3.48% - -4.55%
75th Percentile £617 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £523 £525
% change year-on-year -4.31% -0.48% -4.55%
Number of hourly rates quoted 2,144 918 2,231
10th Percentile £15.38 £14.74 £12.86
25th Percentile £20.35 £18.51 £16.00
Median hourly rate £44.00 £30.45 £35.50
Median % change year-on-year +44.50% -14.23% -5.33%
75th Percentile £67.31 £63.75 £60.00
90th Percentile £78.75 £75.00 £72.50
UK median hourly rate £40.66 £29.07 £35.00
% change year-on-year +39.87% -16.94% -6.17%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 29 April 2026.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 29 April 2026.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 29 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -59 62 £570 +14.00% 69
North of England -54 24 £481 -14.44% 27
South East -65 20 £358 -28.40% 40
Midlands -55 16 £525 +19.32% 17
North West -24 12 £367 -38.92% 21
South West -28 11 £550 +69.23% 12
Yorkshire -51 11 £487 -7.31% 4
East Midlands -32 9 £500 - 7
East of England -35 8 £725 +11.54% 23
West Midlands -56 7 £538 +34.38% 10
North East - 1 - - 2
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (10.49%) Confluence
2 5 (3.50%) CMS
3 2 (1.40%) Adobe Experience Manager
Applications
1 9 (6.29%) Microsoft Excel
2 7 (4.90%) Microsoft Office
3 4 (2.80%) Adobe XD
3 4 (2.80%) Microsoft PowerPoint
3 4 (2.80%) MS Visio
4 3 (2.10%) InVision
4 3 (2.10%) Sketch
4 3 (2.10%) Zeplin
5 1 (0.70%) Adobe After Effects
5 1 (0.70%) Photoshop
5 1 (0.70%) Trello
Business Applications
1 4 (2.80%) iTrent
2 2 (1.40%) Dynamics CRM
3 1 (0.70%) Payment Gateway
3 1 (0.70%) Summit
Cloud Services
1 13 (9.09%) Azure
2 7 (4.90%) AWS
2 7 (4.90%) Figma
2 7 (4.90%) Power Platform
3 4 (2.80%) SuccessFactors
4 3 (2.10%) Azure Data Factory
4 3 (2.10%) Azure DevOps
4 3 (2.10%) Entra ID
4 3 (2.10%) Microsoft 365
4 3 (2.10%) SaaS
4 3 (2.10%) Snowflake
5 2 (1.40%) Amazon CloudWatch
5 2 (1.40%) Amazon ECS
5 2 (1.40%) AWS Lambda
5 2 (1.40%) GitHub
5 2 (1.40%) Lucidchart
5 2 (1.40%) Miro
5 2 (1.40%) Serverless
6 1 (0.70%) GCP
6 1 (0.70%) Salesforce Service Cloud
Communications & Networking
1 1 (0.70%) Firewall
1 1 (0.70%) NaaS
1 1 (0.70%) NetScaler
1 1 (0.70%) NGN
Database & Business Intelligence
1 7 (4.90%) Power BI
2 3 (2.10%) Data Warehouse
3 2 (1.40%) DynamoDB
4 1 (0.70%) Azure SQL Database
4 1 (0.70%) BigQuery
4 1 (0.70%) Looker
4 1 (0.70%) Metadata
4 1 (0.70%) Oracle Reports
4 1 (0.70%) Tableau
Development Applications
1 23 (16.08%) JIRA
2 3 (2.10%) Axure RP
3 2 (1.40%) Balsamiq
General
1 54 (37.76%) Social Skills
2 39 (27.27%) Finance
3 37 (25.87%) Analytical Skills
4 23 (16.08%) Banking
5 13 (9.09%) Retail
6 11 (7.69%) Influencing Skills
6 11 (7.69%) Telecoms
7 7 (4.90%) Public Sector
8 5 (3.50%) Marketing
9 4 (2.80%) Presentation Skills
10 3 (2.10%) Legal
11 2 (1.40%) Automotive
11 2 (1.40%) Back Office
11 2 (1.40%) Law
11 2 (1.40%) Local Government
11 2 (1.40%) Retail Banking
12 1 (0.70%) Billing
12 1 (0.70%) Corporate Banking
12 1 (0.70%) Front Office
12 1 (0.70%) Manufacturing
Job Titles
1 20 (13.99%) Analyst
2 16 (11.19%) Senior
3 15 (10.49%) Business Analyst
3 15 (10.49%) Product Owner
4 13 (9.09%) Lead
5 12 (8.39%) Designer
6 9 (6.29%) Architect
6 9 (6.29%) Product Manager
7 8 (5.59%) Senior Product Owner
8 7 (4.90%) Developer
9 5 (3.50%) Design Engineer
9 5 (3.50%) Product Designer
9 5 (3.50%) Voice Design Engineer
9 5 (3.50%) Voice Engineer
10 4 (2.80%) Cloud Engineer
10 4 (2.80%) Data Engineer
10 4 (2.80%) Head of Delivery
10 4 (2.80%) HR Analyst
10 4 (2.80%) HR Data Analyst
10 4 (2.80%) Service Designer
Libraries, Frameworks & Software Standards
1 5 (3.50%) Middleware
2 3 (2.10%) ADO
3 2 (1.40%) Kafka
3 2 (1.40%) REST
4 1 (0.70%) CSS
4 1 (0.70%) DOM
4 1 (0.70%) GraphQL
4 1 (0.70%) HTML
4 1 (0.70%) Lightning Web Components
4 1 (0.70%) NumPy
4 1 (0.70%) Oracle Fusion
4 1 (0.70%) Pandas
4 1 (0.70%) React
4 1 (0.70%) React Native
4 1 (0.70%) scikit-learn
4 1 (0.70%) SOAP
4 1 (0.70%) UIKit
Miscellaneous
1 40 (27.97%) Product Ownership
2 6 (4.20%) Analytical Mindset
3 5 (3.50%) Virtual Team
4 4 (2.80%) Legacy Systems
4 4 (2.80%) Onboarding
5 3 (2.10%) Cloud Native
5 3 (2.10%) Data Protection Act
5 3 (2.10%) Foreign Exchange (FX)
5 3 (2.10%) Mobile App
5 3 (2.10%) Public Cloud
6 2 (1.40%) Digital Media
6 2 (1.40%) Management Information System
6 2 (1.40%) Media Streaming
7 1 (0.70%) CCTV
7 1 (0.70%) CMDB
7 1 (0.70%) Derivative
7 1 (0.70%) Market Risk
7 1 (0.70%) Motion Graphics
7 1 (0.70%) Online Banking
7 1 (0.70%) Social Media
Operating Systems
1 1 (0.70%) Apple iOS
1 1 (0.70%) Windows
Processes & Methodologies
1 62 (43.36%) Agile
2 41 (28.67%) Roadmaps
3 38 (26.57%) Problem-Solving
4 31 (21.68%) Continuous Improvement
5 29 (20.28%) User Experience
6 28 (19.58%) Customer Experience
6 28 (19.58%) Stakeholder Management
7 26 (18.18%) User Stories
8 25 (17.48%) Decision-Making
9 21 (14.69%) Workshop Facilitation
10 20 (13.99%) Analytics
11 19 (13.29%) AI
12 17 (11.89%) Acceptance Criteria
13 16 (11.19%) User Research
14 14 (9.79%) Customer-Centric Approach
14 14 (9.79%) User Acceptance Testing
15 13 (9.09%) Data Modelling
15 13 (9.09%) Generative AI
15 13 (9.09%) Product Roadmap
15 13 (9.09%) Service Delivery
Programming Languages
1 7 (4.90%) SQL
2 3 (2.10%) Python
3 2 (1.40%) Bicep
4 1 (0.70%) Apex Code
4 1 (0.70%) Java
4 1 (0.70%) Swift
Qualifications
1 18 (12.59%) Degree
2 9 (6.29%) Security Cleared
3 7 (4.90%) ITIL Certification
4 6 (4.20%) SC Cleared
5 5 (3.50%) BPSS Clearance
6 4 (2.80%) Master's Degree
7 3 (2.10%) Azure Certification
7 3 (2.10%) Computer Science Degree
7 3 (2.10%) DBS Check
7 3 (2.10%) PMI Certification
8 2 (1.40%) PMP
8 2 (1.40%) Six Sigma Black Belt
9 1 (0.70%) CCNA
9 1 (0.70%) Cisco Certification
9 1 (0.70%) Microsoft Certification
9 1 (0.70%) SAFe Agilist
9 1 (0.70%) TOGAF Certification
Quality Assurance & Compliance
1 10 (6.99%) Accessibility
2 9 (6.29%) QA
3 4 (2.80%) Data Quality
4 3 (2.10%) PMO
4 3 (2.10%) WCAG
5 2 (1.40%) Actionable Recommendations
5 2 (1.40%) COBIT
6 1 (0.70%) California Consumer Privacy Act
6 1 (0.70%) GDPR
6 1 (0.70%) ISO 20022
6 1 (0.70%) ISO/IEC 20000
6 1 (0.70%) SLA
System Software
1 7 (4.90%) Active Directory
2 3 (2.10%) Virtual Desktop
3 2 (1.40%) VMware Infrastructure
Systems Management
1 3 (2.10%) Microsoft Intune
2 2 (1.40%) Kubernetes
2 2 (1.40%) Terraform
3 1 (0.70%) Ansible
3 1 (0.70%) SCCM
3 1 (0.70%) SCOM
Vendors
1 19 (13.29%) Microsoft
2 6 (4.20%) Adobe
2 6 (4.20%) SAP
3 5 (3.50%) Oracle
4 4 (2.80%) Citrix
4 4 (2.80%) Salesforce
4 4 (2.80%) Workday
5 3 (2.10%) Google
6 2 (1.40%) Databricks
6 2 (1.40%) ServiceNow
6 2 (1.40%) VMware
7 1 (0.70%) Bloomberg
7 1 (0.70%) BMC
7 1 (0.70%) CheckPoint
7 1 (0.70%) Cisco
7 1 (0.70%) Extreme Networks
7 1 (0.70%) Ivanti
7 1 (0.70%) Mitel
7 1 (0.70%) Murex
7 1 (0.70%) PTC
167 Customer-Centricity jobs in England