Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK > England
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 520 562 660
Rank change year-on-year +42 +98 +46
Contract jobs citing Customer-Centricity 358 268 222
As % of all contract IT jobs advertised in England 0.38% 0.31% 0.22%
As % of the Processes & Methodologies category 0.44% 0.36% 0.26%
Number of daily rates quoted 194 161 129
England median daily rate £513 £500 £450
Median daily rate % change year-on-year +2.50% +11.11% +5.88%
10th Percentile £313 £281 £300
90th Percentile £688 £650 £640
UK median daily rate £475 £500 £430
% change year-on-year -5.00% +16.41% +2.26%
Number of hourly rates quoted 5 1 1
England median hourly rate £27.50 £20.55 £21.00
Median hourly rate % change year-on-year +33.85% -2.17% -18.45%
UK median hourly rate £27.50 £20.55 £21.00
% change year-on-year +33.85% -2.17% -18.45%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,576 74,700 85,808
As % of all contract IT jobs advertised in England 85.83% 85.16% 84.41%
Number of daily rates quoted 54,250 49,195 57,202
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.94%
10th Percentile £300 £281 £268
90th Percentile £638 £625 £613
UK median daily rate £450 £449 £425
% change year-on-year +0.33% +5.53% +6.25%
Number of hourly rates quoted 2,261 1,931 2,059
England median hourly rate £22.50 £24.50 £23.50
Median hourly rate % change year-on-year -8.16% +4.26% +11.90%
10th Percentile £11.25 £11.38 £11.72
90th Percentile £50.50 £51.25 £48.55
UK median hourly rate £22.00 £25.00 £24.00
% change year-on-year -12.00% +4.17% +12.54%

Customer-Centricity
Job Vacancy Trend in England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in England.

Contractor daily rate trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer-Centricity in England over the 6 months to 20 July 2018.

Contractor daily rate histogram for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in England.

Contractor hourly rate trend for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Customer-Centricity in England over the 6 months to 20 July 2018.

Contractor hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -28 155 £538 -2.27% 49
South East +15 117 £525 +36.36% 29
North of England -6 31 £381 -18.45% 16
Midlands -3 24 £445 -1.11% 8
East of England +13 20 £363 -22.87% 13
East Midlands +13 17 £419 -6.94% 4
North West -2 15 £475 +11.76% 10
Yorkshire -21 12 £350 -25.13% 6
South West +4 11 £459 -8.20% 1
West Midlands -20 6 £475 +26.67% 4
North East -2 4 £519 -11.32%
Customer-Centricity
UK

For the 6 months to 20 July 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer-Centricity.

1 183 (51.12%) Agile Software Development
2 89 (24.86%) Finance
3 72 (20.11%) Stakeholder Management
4 64 (17.88%) Telecoms
4 64 (17.88%) User Experience
5 51 (14.25%) Degree
6 46 (12.85%) DevOps
7 44 (12.29%) Customer-Centric Approach
7 44 (12.29%) Cloud Computing
8 43 (12.01%) Scrum
9 41 (11.45%) Project Management
10 38 (10.61%) JavaScript
10 38 (10.61%) TDD
11 36 (10.06%) Waterfall
12 34 (9.50%) Amazon AWS
12 34 (9.50%) Analytical Skills
13 33 (9.22%) Microsoft
13 33 (9.22%) ITIL
14 32 (8.94%) Banking
14 32 (8.94%) Retail
15 31 (8.66%) Microsoft Office
15 31 (8.66%) Coaching
16 30 (8.38%) Analytics
16 30 (8.38%) Marketing
17 29 (8.10%) Java
18 28 (7.82%) Software Delivery
19 27 (7.54%) Node.js
19 27 (7.54%) Microsoft Excel
20 26 (7.26%) E-Commerce
20 26 (7.26%) CSS

Customer-Centricity
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.63%) Confluence
2 7 (1.96%) SharePoint
3 6 (1.68%) CMS
4 3 (0.84%) Apache
4 3 (0.84%) OpenStack
5 2 (0.56%) Apache Spark
5 2 (0.56%) SAS
6 1 (0.28%) Adobe Experience Manager
6 1 (0.28%) Eucalyptus
6 1 (0.28%) GlassFish
6 1 (0.28%) IIS
6 1 (0.28%) Jetty
6 1 (0.28%) Liferay
6 1 (0.28%) Skype for Business
6 1 (0.28%) Tomcat
6 1 (0.28%) WordPress
Applications
1 31 (8.66%) Microsoft Office
2 27 (7.54%) Microsoft Excel
3 22 (6.15%) Microsoft PowerPoint
4 9 (2.51%) InVision
5 6 (1.68%) Photoshop
6 5 (1.40%) Adobe Illustrator
6 5 (1.40%) MS Visio
6 5 (1.40%) OmniGraffle
6 5 (1.40%) UXPin
7 2 (0.56%) Microsoft Project
8 1 (0.28%) Adobe After Effects
8 1 (0.28%) Notepad++
Business Applications
1 5 (1.40%) Remedy ITSM
2 2 (0.56%) Magento
2 2 (0.56%) SAP Hybris
2 2 (0.56%) SessionCam
3 1 (0.28%) Maximo
3 1 (0.28%) Oracle EBS
3 1 (0.28%) Oracle Payables
3 1 (0.28%) SAP CO
3 1 (0.28%) SAP FI
3 1 (0.28%) SAP FI/CO
3 1 (0.28%) Workday HCM
Cloud Services
1 44 (12.29%) Cloud Computing
2 34 (9.50%) Amazon AWS
3 21 (5.87%) Microsoft Azure
4 18 (5.03%) Google Cloud Platform
5 8 (2.23%) Office 365
5 8 (2.23%) Salesforce Sales Cloud
5 8 (2.23%) Salesforce Service Cloud
6 6 (1.68%) Adobe Creative Cloud
7 5 (1.40%) PaaS
8 4 (1.12%) Azure Active Directory
8 4 (1.12%) Google Analytics
9 3 (0.84%) Amazon S3
9 3 (0.84%) GitHub
10 2 (0.56%) FinancialForce
10 2 (0.56%) IaaS
10 2 (0.56%) SaaS
10 2 (0.56%) Trello
11 1 (0.28%) G Suite
11 1 (0.28%) Responsys
Communications & Networking
1 3 (0.84%) Internet
1 3 (0.84%) Intranet
1 3 (0.84%) LAN
1 3 (0.84%) Radio Access Network
1 3 (0.84%) WAN
2 2 (0.56%) 3GPP
2 2 (0.56%) DHCP
2 2 (0.56%) DNS
2 2 (0.56%) Firewall
2 2 (0.56%) GSM
2 2 (0.56%) LTE
2 2 (0.56%) TCP/IP
2 2 (0.56%) UMTS
2 2 (0.56%) VoLTE
3 1 (0.28%) ATM
3 1 (0.28%) CDMA
3 1 (0.28%) GPRS
3 1 (0.28%) ISDN
3 1 (0.28%) PSTN
3 1 (0.28%) SMS
Database & Business Intelligence
1 14 (3.91%) Big Data
2 8 (2.23%) NoSQL
3 7 (1.96%) Data Warehouse
3 7 (1.96%) Power BI
4 6 (1.68%) SQL Server
5 5 (1.40%) Hadoop
5 5 (1.40%) Relational Database
6 4 (1.12%) BusinessObjects
6 4 (1.12%) MySQL
6 4 (1.12%) Oracle Database
6 4 (1.12%) SQL Server Integration Services
6 4 (1.12%) SQL Server Reporting Services
7 3 (0.84%) Amazon Redshift
7 3 (0.84%) BigQuery
8 2 (0.56%) Apache Cassandra
8 2 (0.56%) Cosmos DB
8 2 (0.56%) MongoDB
9 1 (0.28%) Semantic Layer
Development Applications
1 26 (7.26%) JIRA
2 19 (5.31%) Jenkins
3 16 (4.47%) Atlassian Bamboo
4 13 (3.63%) Axure RP
5 12 (3.35%) Babel
5 12 (3.35%) webpack
6 8 (2.23%) Git (software)
7 5 (1.40%) Subversion
8 4 (1.12%) Balsamiq Mockups
8 4 (1.12%) Visual Studio
9 3 (0.84%) Mercurial
10 2 (0.56%) Bitbucket
10 2 (0.56%) Sonatype Nexus
10 2 (0.56%) Sublime Text
10 2 (0.56%) Team Foundation Server
11 1 (0.28%) Bundler
11 1 (0.28%) Cucumber
11 1 (0.28%) Hudson
11 1 (0.28%) RubyGems
11 1 (0.28%) SQL Server Management Studio (SSMS)
General
1 89 (24.86%) Finance
2 64 (17.88%) Telecoms
3 32 (8.94%) Banking
3 32 (8.94%) Retail
4 30 (8.38%) Marketing
5 18 (5.03%) Legal
6 15 (4.19%) Mandarin Language
7 5 (1.40%) Manufacturing
8 4 (1.12%) Law
8 4 (1.12%) Multimedia
9 3 (0.84%) Advertising
10 2 (0.56%) Back Office
10 2 (0.56%) Games
10 2 (0.56%) Pharmaceutical
10 2 (0.56%) Publishing
11 1 (0.28%) Electronics
11 1 (0.28%) French Language
11 1 (0.28%) Front Office
11 1 (0.28%) German Language
11 1 (0.28%) Retail Banking
Job Titles
1 37 (10.34%) Developer
2 35 (9.78%) Analyst
3 32 (8.94%) Architect
4 28 (7.82%) Designer
5 24 (6.70%) Project Manager
6 21 (5.87%) Consultant
7 19 (5.31%) UX Designer
8 17 (4.75%) Delivery Manager
9 15 (4.19%) Agile Coach
9 15 (4.19%) React Developer
10 14 (3.91%) Solutions Architect
11 13 (3.63%) Business Analyst
12 11 (3.07%) Agile Delivery Manager
13 10 (2.79%) IT Manager
14 9 (2.51%) Node.js Developer
14 9 (2.51%) Senior Developer
15 8 (2.23%) Data Architect
15 8 (2.23%) IT Project Manager
15 8 (2.23%) Product Manager
15 8 (2.23%) Technical Leader
Libraries, Frameworks & Software Standards
1 27 (7.54%) Node.js
2 26 (7.26%) CSS
3 21 (5.87%) React
4 17 (4.75%) HTML
5 13 (3.63%) AngularJS
5 13 (3.63%) Sass
6 12 (3.35%) Fusebox
7 11 (3.07%) Vue.js
8 10 (2.79%) Web Services
9 8 (2.23%) .NET
9 8 (2.23%) HTML5
10 6 (1.68%) CSS3
10 6 (1.68%) Middleware
10 6 (1.68%) Visualforce
11 5 (1.40%) Framer.js
11 5 (1.40%) jQuery
12 4 (1.12%) REST
13 3 (0.84%) Apache Flex
13 3 (0.84%) React Native
13 3 (0.84%) WCF
Miscellaneous
1 64 (17.88%) User Experience
2 34 (9.50%) Analytical Skills
3 24 (6.70%) Mobile App
4 19 (5.31%) Management Information System
5 16 (4.47%) Self-Motivation
6 15 (4.19%) Computer Science
7 14 (3.91%) Social Media
8 5 (1.40%) Data Centre
9 4 (1.12%) Oracle Licensing
9 4 (1.12%) Video Editing
10 3 (0.84%) Online Banking
11 2 (0.56%) Data Protection Act
11 2 (0.56%) FMCG
11 2 (0.56%) Greenfield Project
11 2 (0.56%) Handset
11 2 (0.56%) PMI
11 2 (0.56%) Robotics
11 2 (0.56%) Video\Live Streaming
11 2 (0.56%) Virtual Team
12 1 (0.28%) Optoelectronics
Operating Systems
1 15 (4.19%) Windows
2 9 (2.51%) Android
2 9 (2.51%) Apple iOS
3 8 (2.23%) Linux
4 7 (1.96%) Windows 10
5 4 (1.12%) Unix
6 3 (0.84%) Windows Server
7 1 (0.28%) Debian
7 1 (0.28%) Mac OS
7 1 (0.28%) Red Hat Enterprise Linux
7 1 (0.28%) SUSE
7 1 (0.28%) Ubuntu
7 1 (0.28%) Windows 2000
7 1 (0.28%) Windows 7
7 1 (0.28%) Windows 8
7 1 (0.28%) Windows NT
Processes & Methodologies
1 183 (51.12%) Agile Software Development
2 72 (20.11%) Stakeholder Management
3 46 (12.85%) DevOps
4 44 (12.29%) Customer-Centric Approach
5 43 (12.01%) Scrum
6 41 (11.45%) Project Management
7 38 (10.61%) TDD
8 36 (10.06%) Waterfall
9 33 (9.22%) ITIL
10 31 (8.66%) Coaching
11 30 (8.38%) Analytics
12 28 (7.82%) Software Delivery
13 26 (7.26%) E-Commerce
14 25 (6.98%) Problem-Solving
15 23 (6.42%) Software Engineering
15 23 (6.42%) User Stories
16 22 (6.15%) BDD
16 22 (6.15%) Pair Programming
17 21 (5.87%) Continuous Improvement
17 21 (5.87%) Service Management
Programming Languages
1 38 (10.61%) JavaScript
2 29 (8.10%) Java
3 24 (6.70%) Python
4 20 (5.59%) SQL
5 19 (5.31%) TypeScript
6 12 (3.35%) ES6
7 11 (3.07%) C#
8 9 (2.51%) C
8 9 (2.51%) ES7
9 8 (2.23%) Scala
10 7 (1.96%) Go
11 6 (1.68%) Apex Code
11 6 (1.68%) VBA
12 4 (1.12%) PHP
13 3 (0.84%) PowerShell
13 3 (0.84%) R
14 2 (0.56%) Bourne shell
14 2 (0.56%) C++
14 2 (0.56%) Ruby
14 2 (0.56%) VB.NET
Qualifications
1 51 (14.25%) Degree
2 15 (4.19%) Security Cleared
3 14 (3.91%) SC Cleared
4 9 (2.51%) Computer Science Degree
5 7 (1.96%) PMP
6 4 (1.12%) HNC
7 3 (0.84%) CCNP
7 3 (0.84%) Cisco Certification
8 2 (0.56%) PMI Certification
8 2 (0.56%) PRINCE2 Practitioner
9 1 (0.28%) APMP
9 1 (0.28%) CCNA
9 1 (0.28%) CWNA
9 1 (0.28%) DV Cleared
9 1 (0.28%) HP ASE
9 1 (0.28%) IBM Certification
9 1 (0.28%) ITIL Certification
9 1 (0.28%) ITIL Foundation Certificate
9 1 (0.28%) JNCIP
9 1 (0.28%) Microsoft Certification
Quality Assurance & Compliance
1 12 (3.35%) PMO
1 12 (3.35%) QA
1 12 (3.35%) SLA
2 10 (2.79%) GDPR
3 7 (1.96%) GCP
4 4 (1.12%) COBIT
4 4 (1.12%) PSD2
5 2 (0.56%) ISO/IEC 27001
6 1 (0.28%) Actionable Recommendations
6 1 (0.28%) Data Quality
6 1 (0.28%) NEBOSH
6 1 (0.28%) PCI DSS
6 1 (0.28%) Sarbanes-Oxley
System Software
1 18 (5.03%) Docker
2 8 (2.23%) Active Directory
3 2 (0.56%) VMware Infrastructure
4 1 (0.28%) Ceph
4 1 (0.28%) Microsoft Virtual Server
4 1 (0.28%) Virtual Desktop
4 1 (0.28%) Virtual Machines
4 1 (0.28%) Virtual Servers
4 1 (0.28%) vSphere
4 1 (0.28%) XenApp
Systems Management
1 16 (4.47%) Ansible
1 16 (4.47%) Terraform
2 6 (1.68%) Kubernetes
3 5 (1.40%) SCCM
4 4 (1.12%) Microsoft Intune
5 3 (0.84%) Puppet
6 2 (0.56%) Single Sign-On
7 1 (0.28%) EMC VPLEX
7 1 (0.28%) Nagios
7 1 (0.28%) NetIQ Identity Manager
7 1 (0.28%) Salt
7 1 (0.28%) Simpana
7 1 (0.28%) vCenter Server
Vendors
1 33 (9.22%) Microsoft
2 23 (6.42%) Google
3 15 (4.19%) Adobe
4 12 (3.35%) Salesforce.com
5 8 (2.23%) Oracle
6 7 (1.96%) Huawei
7 6 (1.68%) Remedy
8 5 (1.40%) BMC
8 5 (1.40%) MuleSoft
9 4 (1.12%) Cadence
9 4 (1.12%) IBM
10 3 (0.84%) Facebook
10 3 (0.84%) SaltStack
10 3 (0.84%) SAP
10 3 (0.84%) Twitter
11 2 (0.56%) hybris
11 2 (0.56%) Maxymiser
11 2 (0.56%) Optimizely
11 2 (0.56%) Rackspace
11 2 (0.56%) Tableau