Customer-Centricity Contract Job Trends in England

Customer-Centric
UK > England

The table below provides summary statistics and contractor rates for jobs advertised in England requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 25 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
25 Aug 2026		 Same period 2025 Same period 2024
Rank 500 384 406
Rank change year-on-year -116 +22 +51
Contract jobs citing Customer-Centricity 130 134 121
As % of all contract jobs in England 0.28% 0.49% 0.36%
As % of the Processes & Methodologies category 0.34% 0.54% 0.42%
Number of daily rates quoted 75 75 63
10th Percentile £301 £350 £187
25th Percentile £365 £394 £325
Median daily rate (50th Percentile) £525 £490 £475
Median % change year-on-year +7.14% +3.16% -6.86%
75th Percentile £647 £638 £613
90th Percentile £738 £725 £713
UK median daily rate £538 £490 £475
% change year-on-year +9.69% +3.16% -6.86%
Number of hourly rates quoted 5 4 1
10th Percentile £20.87 £15.42 -
25th Percentile - £15.66 £15.50
Median hourly rate £29.96 £20.92 £16.00
Median % change year-on-year +43.21% +30.75% -8.36%
75th Percentile - £29.69 £16.50
90th Percentile £30.66 £36.27 -
UK median hourly rate £29.96 £20.92 £14.38
% change year-on-year +43.21% +45.53% -17.67%

All Process & Methodology Skills
England

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 38,748 25,020 28,500
As % of all contract IT jobs advertised in England 84.82% 90.83% 85.77%
Number of daily rates quoted 23,949 15,925 18,341
10th Percentile £325 £300 £313
25th Percentile £425 £404 £425
Median daily rate (50th Percentile) £525 £511 £525
Median % change year-on-year +2.74% -2.67% -4.55%
75th Percentile £630 £627 £650
90th Percentile £738 £738 £753
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -3.67%
Number of hourly rates quoted 2,582 1,471 1,520
10th Percentile £14.25 £14.25 £14.05
25th Percentile £19.00 £17.87 £18.13
Median hourly rate £43.96 £25.15 £43.00
Median % change year-on-year +74.79% -41.51% +1.18%
75th Percentile £68.00 £50.00 £65.00
90th Percentile £81.05 £70.00 £75.00
UK median hourly rate £41.56 £25.15 £40.94
% change year-on-year +65.23% -38.57% -3.67%

Customer-Centricity
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in England.

Customer-Centricity job vacancy trend in England

Customer-Centricity
Daily Rate Trend in England

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 25 August 2026.

Daily rate histogram for Customer-Centricity in England

Customer-Centricity
Hourly Rate Trend in England

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in England citing Customer-Centricity

Customer-Centricity
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Customer-Centricity in England over the 6 months to 25 August 2026.

Hourly rate histogram for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 25 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London -88 53 £575 +35.29% 230
North of England -53 23 £435 -16.24% 63
South East -80 22 £310 -54.07% 35
Midlands -48 21 £550 +52.78% 34
West Midlands -32 16 £550 +103.33% 23
North West -29 13 £367 -34.11% 38
Yorkshire -36 8 £507 -3.52% 17
East Midlands -17 5 £551 +53.13% 11
South West -40 5 £597 -7.26% 26
North East -38 2 £325 -27.78% 9
East of England -26 1 - - 18
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (6.15%) Confluence
2 4 (3.08%) CMS
3 3 (2.31%) Apache Spark
Applications
1 14 (10.77%) Microsoft Excel
2 11 (8.46%) Microsoft Office
3 9 (6.92%) Microsoft PowerPoint
4 1 (0.77%) Microsoft Project
4 1 (0.77%) MS Visio
Business Applications
1 5 (3.85%) iTrent
2 3 (2.31%) Dynamics CRM
3 2 (1.54%) Remedy ITSM
4 1 (0.77%) Adobe Campaign
4 1 (0.77%) Salesforce CRM
4 1 (0.77%) SAP S/4HANA
4 1 (0.77%) Shopify
Cloud Services
1 8 (6.15%) Power Platform
2 7 (5.38%) AWS
2 7 (5.38%) Azure
2 7 (5.38%) SaaS
3 6 (4.62%) Figma
3 6 (4.62%) SuccessFactors
4 4 (3.08%) Google Analytics
5 3 (2.31%) GCP
5 3 (2.31%) PaaS
5 3 (2.31%) Power Automate
5 3 (2.31%) PowerApps
6 2 (1.54%) Amazon CloudWatch
6 2 (1.54%) Amazon ECS
6 2 (1.54%) AWS Lambda
6 2 (1.54%) Azure AKS
6 2 (1.54%) Azure App Service
6 2 (1.54%) Microsoft 365
6 2 (1.54%) Serverless
7 1 (0.77%) Akamai
7 1 (0.77%) Google Workspace
Communications & Networking
1 2 (1.54%) 2G
1 2 (1.54%) 3G
1 2 (1.54%) 4G
1 2 (1.54%) Diameter Protocol
1 2 (1.54%) NetScaler
1 2 (1.54%) SIGTRAN
1 2 (1.54%) SS7
2 1 (0.77%) DHCP
2 1 (0.77%) DNS
2 1 (0.77%) Wireless
Database & Business Intelligence
1 8 (6.15%) Power BI
2 6 (4.62%) Big Data
3 3 (2.31%) Hadoop
4 2 (1.54%) DynamoDB
5 1 (0.77%) Amazon Redshift
5 1 (0.77%) BigQuery
5 1 (0.77%) Data Lake
5 1 (0.77%) Oracle Reports
Development Applications
1 12 (9.23%) JIRA
General
1 66 (50.77%) Social Skills
2 39 (30.00%) Finance
3 31 (23.85%) Analytical Skills
4 20 (15.38%) Banking
5 17 (13.08%) Influencing Skills
6 15 (11.54%) Retail
7 14 (10.77%) Marketing
8 10 (7.69%) Presentation Skills
9 9 (6.92%) Billing
10 8 (6.15%) Corporate Banking
11 5 (3.85%) Arabic Language
11 5 (3.85%) French Language
12 4 (3.08%) Inclusion and Diversity
12 4 (3.08%) Local Government
12 4 (3.08%) Manufacturing
13 3 (2.31%) Public Sector
13 3 (2.31%) Retail Banking
14 2 (1.54%) Documentation Skills
14 2 (1.54%) Telecoms
15 1 (0.77%) Organisational Skills
Job Titles
1 16 (12.31%) Lead
2 14 (10.77%) Analyst
3 12 (9.23%) Designer
3 12 (9.23%) Product Owner
4 11 (8.46%) Senior
5 10 (7.69%) Architect
6 8 (6.15%) Business Analyst
6 8 (6.15%) Product Lead
6 8 (6.15%) Service Designer
7 7 (5.38%) Consultant
7 7 (5.38%) Product Manager
8 5 (3.85%) Data Analyst
8 5 (3.85%) HR Analyst
8 5 (3.85%) HR Data Analyst
8 5 (3.85%) Senior Product Owner
9 4 (3.08%) Automation Specialist
9 4 (3.08%) Customer Analyst
9 4 (3.08%) Strategy Consultant
9 4 (3.08%) Support Engineer
9 4 (3.08%) User Experience Researcher
Libraries, Frameworks & Software Standards
1 3 (2.31%) Kafka
1 3 (2.31%) React
2 2 (1.54%) .NET
2 2 (1.54%) AngularJS
2 2 (1.54%) ASP.NET
2 2 (1.54%) ASP.NET Core
2 2 (1.54%) CSS
2 2 (1.54%) HTML
2 2 (1.54%) OAuth
2 2 (1.54%) OAuth2
2 2 (1.54%) OpenID
2 2 (1.54%) RESTful
2 2 (1.54%) Terraform
3 1 (0.77%) DOM
3 1 (0.77%) GraphQL
3 1 (0.77%) OpenTelemetry
3 1 (0.77%) Pandas
3 1 (0.77%) React Native
3 1 (0.77%) scikit-learn
3 1 (0.77%) WebAuthn
Miscellaneous
1 41 (31.54%) Product Ownership
2 10 (7.69%) Legacy Systems
3 6 (4.62%) Cloud Native
3 6 (4.62%) Virtual Team
4 5 (3.85%) Marketing Technology
5 4 (3.08%) Data Protection Act
6 3 (2.31%) CCTV
6 3 (2.31%) Low-Code
7 2 (1.54%) Analytical Mindset
7 2 (1.54%) Management Information System
7 2 (1.54%) Mobile App
7 2 (1.54%) Onboarding
8 1 (0.77%) AI Agents
8 1 (0.77%) CMDB
8 1 (0.77%) Credit Risk
8 1 (0.77%) Life Science
8 1 (0.77%) NHS
8 1 (0.77%) Online Banking
8 1 (0.77%) Smartphone
8 1 (0.77%) Social Media
Operating Systems
1 5 (3.85%) Windows
2 3 (2.31%) Android
3 2 (1.54%) Windows Server
4 1 (0.77%) Apple iOS
4 1 (0.77%) Mac OS
4 1 (0.77%) Windows 10
Processes & Methodologies
1 61 (46.92%) Agile
2 44 (33.85%) Stakeholder Management
3 41 (31.54%) Problem-Solving
4 40 (30.77%) Roadmaps
5 36 (27.69%) Customer Experience
6 31 (23.85%) Continuous Improvement
7 27 (20.77%) Workshop Facilitation
8 25 (19.23%) Analytics
9 23 (17.69%) AI
10 20 (15.38%) Customer Insight
10 20 (15.38%) Decision-Making
10 20 (15.38%) User Experience
11 18 (13.85%) Product Vision
12 16 (12.31%) Coaching
13 15 (11.54%) Acceptance Criteria
13 15 (11.54%) Journey Map
13 15 (11.54%) Migration
13 15 (11.54%) Scrum
13 15 (11.54%) User Stories
14 14 (10.77%) Product Management
Programming Languages
1 7 (5.38%) Java
2 5 (3.85%) SQL
3 2 (1.54%) Bicep
3 2 (1.54%) C#
3 2 (1.54%) Go
3 2 (1.54%) JavaScript
3 2 (1.54%) PowerShell
3 2 (1.54%) Python
4 1 (0.77%) C++
4 1 (0.77%) Rust
4 1 (0.77%) Scala
4 1 (0.77%) TypeScript
Qualifications
1 16 (12.31%) Degree
2 10 (7.69%) Security Cleared
3 4 (3.08%) BPSS Clearance
4 3 (2.31%) DBS Check
4 3 (2.31%) ITIL Certification
4 3 (2.31%) PMI Certification
4 3 (2.31%) PMP
4 3 (2.31%) SC Cleared
5 2 (1.54%) CCA
5 2 (1.54%) Citrix Certification
5 2 (1.54%) Master's Degree
5 2 (1.54%) MBA
5 2 (1.54%) MCSA
5 2 (1.54%) MCSE
5 2 (1.54%) Microsoft Certification
5 2 (1.54%) VMware Certified Professional (VCP)
6 1 (0.77%) DV Cleared
6 1 (0.77%) Postgraduate
6 1 (0.77%) TOGAF Certification
Quality Assurance & Compliance
1 5 (3.85%) QA
2 4 (3.08%) PMO
3 3 (2.31%) Data Quality
4 1 (0.77%) Accessibility
4 1 (0.77%) Actionable Recommendations
4 1 (0.77%) GRC
4 1 (0.77%) SLA
System Software
1 6 (4.62%) Active Directory
2 2 (1.54%) Docker
2 2 (1.54%) VMware ESXi
2 2 (1.54%) VMware Infrastructure
2 2 (1.54%) vSphere
3 1 (0.77%) Virtual Machines
Systems Management
1 5 (3.85%) SCCM
2 3 (2.31%) Microsoft Intune
3 2 (1.54%) SCOM
3 2 (1.54%) vCenter Server
4 1 (0.77%) Kubernetes
4 1 (0.77%) Single Sign-On
4 1 (0.77%) Systems Management Server (SMS)
4 1 (0.77%) vMotion
Vendors
1 20 (15.38%) Microsoft
2 9 (6.92%) ServiceNow
3 8 (6.15%) Salesforce
3 8 (6.15%) SAP
4 6 (4.62%) Oracle
5 5 (3.85%) Google
5 5 (3.85%) Workday
6 3 (2.31%) Alteryx
6 3 (2.31%) Braze
6 3 (2.31%) Splunk
6 3 (2.31%) Tanium
7 2 (1.54%) Citrix
7 2 (1.54%) Remedy
7 2 (1.54%) SolarWinds
7 2 (1.54%) VMware
8 1 (0.77%) Adobe
8 1 (0.77%) Apple
8 1 (0.77%) BT
8 1 (0.77%) Ericsson
8 1 (0.77%) PTC
394 Customer-Centricity jobs in England