Period
to 15 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK > England
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 515 552 679
Rank change year-on-year +37 +127 +34
Contract jobs citing Customer-Centricity 368 292 196
As % of all contract IT jobs advertised in England 0.39% 0.32% 0.20%
As % of the Processes & Methodologies category 0.45% 0.38% 0.23%
Number of daily rates quoted 190 169 125
England median daily rate £500 £500 £459
Median daily rate % change year-on-year - +8.93% +6.13%
10th Percentile £315 £242 £346
90th Percentile £688 £638 £650
UK median daily rate £475 £500 £450
% change year-on-year -5.00% +11.11% +5.88%
Number of hourly rates quoted 4 1 0
England median hourly rate £21.44 £20.55 -
Median hourly rate % change year-on-year +4.36% - -
UK median hourly rate £21.44 £25.27 -
% change year-on-year -15.16% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,220 77,719 83,622
As % of all contract IT jobs advertised in England 86.23% 85.90% 85.35%
Number of daily rates quoted 54,167 51,884 55,741
England median daily rate £470 £450 £425
Median daily rate % change year-on-year +4.44% +5.88% +3.03%
10th Percentile £300 £281 £263
90th Percentile £645 £630 £605
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.66%
Number of hourly rates quoted 2,202 1,867 2,203
England median hourly rate £21.00 £25.00 £22.50
Median hourly rate % change year-on-year -16.01% +11.11% +3.45%
10th Percentile £11.18 £11.25 £11.25
90th Percentile £50.00 £50.00 £48.00
UK median hourly rate £20.50 £25.00 £22.50
% change year-on-year -18.00% +11.11% +3.45%

Customer-Centricity
Job Vacancy Trend in England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in England.

Contractor daily rate trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer-Centricity in England over the 6 months to 15 October 2018.

Contractor daily rate histogram for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in England.

Contractor hourly rate trend for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 168 £525 -4.55% 41
South East +23 125 £500 +50.94% 20
East of England +2 27 £450 -20.00% 11
Midlands -11 22 £475 +26.67% 20
North of England -13 21 £416 -12.37% 36
East Midlands +5 17 £475 +46.15% 10
North West -9 11 £444 -6.58% 21
Yorkshire -20 6 £350 -22.22% 9
West Midlands -6 5 £475 +58.33% 10
South West -22 5 £464 -7.25% 20
North East -1 4 £513 -12.39% 6
Customer-Centricity
UK

For the 6 months to 15 October 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer-Centricity.

1 184 (50.00%) Agile Software Development
2 102 (27.72%) Finance
3 82 (22.28%) Telecoms
4 67 (18.21%) Project Management
5 60 (16.30%) Stakeholder Management
5 60 (16.30%) User Experience
6 56 (15.22%) Analytical Skills
7 55 (14.95%) Degree
8 49 (13.32%) DevOps
9 47 (12.77%) Cloud Computing
10 45 (12.23%) Scrum
10 45 (12.23%) Retail
10 45 (12.23%) Customer-Centric Approach
11 44 (11.96%) Microsoft
12 42 (11.41%) Banking
13 39 (10.60%) JavaScript
13 39 (10.60%) Amazon AWS
14 37 (10.05%) TDD
15 35 (9.51%) Management Information System
15 35 (9.51%) E-Commerce
15 35 (9.51%) BDD
16 33 (8.97%) ITIL
16 33 (8.97%) Microsoft Azure
16 33 (8.97%) Analytics
16 33 (8.97%) Problem-Solving
17 32 (8.70%) Marketing
17 32 (8.70%) Microsoft Office
18 31 (8.42%) Microsoft Excel
19 30 (8.15%) JIRA
20 28 (7.61%) Software Delivery

Customer-Centricity
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.53%) Confluence
2 12 (3.26%) SharePoint
3 7 (1.90%) SAS
4 3 (0.82%) Apache
4 3 (0.82%) CMS
5 1 (0.27%) Cloud Foundry
5 1 (0.27%) Eucalyptus
5 1 (0.27%) GlassFish
5 1 (0.27%) IIS
5 1 (0.27%) Jetty
5 1 (0.27%) Liferay
5 1 (0.27%) OpenStack
5 1 (0.27%) Tomcat
5 1 (0.27%) WebSphere
5 1 (0.27%) WordPress
Applications
1 32 (8.70%) Microsoft Office
2 31 (8.42%) Microsoft Excel
3 24 (6.52%) Microsoft PowerPoint
4 10 (2.72%) MS Visio
5 4 (1.09%) Microsoft Project
6 3 (0.82%) OmniGraffle
7 2 (0.54%) Adobe Illustrator
7 2 (0.54%) Photoshop
8 1 (0.27%) Adobe After Effects
8 1 (0.27%) InVision
Business Applications
1 8 (2.17%) Remedy ITSM
2 4 (1.09%) Oracle EBS
2 4 (1.09%) Oracle EBS R12
3 2 (0.54%) Oracle Assets
3 2 (0.54%) Oracle Cash Management
3 2 (0.54%) Oracle Internet Expenses
3 2 (0.54%) Oracle Payables
4 1 (0.27%) Magento
4 1 (0.27%) SAP CO
4 1 (0.27%) SAP FI
4 1 (0.27%) SAP FI/CO
4 1 (0.27%) SAP Oil and Gas
4 1 (0.27%) SessionCam
Cloud Services
1 47 (12.77%) Cloud Computing
2 39 (10.60%) Amazon AWS
3 33 (8.97%) Microsoft Azure
4 14 (3.80%) Google Cloud Platform
5 8 (2.17%) Office 365
6 6 (1.63%) PaaS
6 6 (1.63%) Salesforce Sales Cloud
6 6 (1.63%) Salesforce Service Cloud
7 3 (0.82%) Adobe Creative Cloud
7 3 (0.82%) Azure Data Factory
7 3 (0.82%) GitHub
7 3 (0.82%) Google Analytics
8 2 (0.54%) Azure Active Directory
8 2 (0.54%) SaaS
8 2 (0.54%) Slack
8 2 (0.54%) Trello
9 1 (0.27%) G Suite
9 1 (0.27%) IaaS
9 1 (0.27%) npm
9 1 (0.27%) OpenShift
Communications & Networking
1 8 (2.17%) Firewall
2 7 (1.90%) 3GPP
2 7 (1.90%) Wireless
3 6 (1.63%) LAN
3 6 (1.63%) WAN
4 5 (1.36%) DHCP
4 5 (1.36%) Intrusion Detection
4 5 (1.36%) Radio Access Network
5 4 (1.09%) BGP
5 4 (1.09%) MVNO
6 3 (0.82%) H.323
6 3 (0.82%) Internet
6 3 (0.82%) LTE
6 3 (0.82%) MGCP
6 3 (0.82%) RTP
6 3 (0.82%) SCCP
7 2 (0.54%) DNS
7 2 (0.54%) Network Security
7 2 (0.54%) TCP/IP
7 2 (0.54%) UMTS
Database & Business Intelligence
1 10 (2.72%) Big Data
2 7 (1.90%) Relational Database
3 6 (1.63%) MySQL
3 6 (1.63%) Power BI
4 5 (1.36%) SQL Server
5 4 (1.09%) SQL Server Integration Services
5 4 (1.09%) SQL Server Reporting Services
6 3 (0.82%) Data Warehouse
7 2 (0.54%) Apache Hive
7 2 (0.54%) Hadoop
7 2 (0.54%) HDInsight
8 1 (0.27%) Amazon Redshift
8 1 (0.27%) BusinessObjects
8 1 (0.27%) Cosmos DB
8 1 (0.27%) MongoDB
8 1 (0.27%) NoSQL
Development Applications
1 30 (8.15%) JIRA
2 21 (5.71%) Jenkins
3 16 (4.35%) Atlassian Bamboo
4 13 (3.53%) Axure RP
5 11 (2.99%) Babel
5 11 (2.99%) webpack
6 8 (2.17%) Git (software)
7 4 (1.09%) Maven
8 3 (0.82%) Subversion
8 3 (0.82%) Visual Studio
8 3 (0.82%) Visual Studio Team System
9 2 (0.54%) Cucumber
9 2 (0.54%) Mercurial
10 1 (0.27%) ERwin
10 1 (0.27%) PHPUnit
10 1 (0.27%) RubyGems
10 1 (0.27%) Selenium
10 1 (0.27%) Team Foundation Server
10 1 (0.27%) VSS/SourceSafe
10 1 (0.27%) Xcode
General
1 102 (27.72%) Finance
2 82 (22.28%) Telecoms
3 45 (12.23%) Retail
4 42 (11.41%) Banking
5 32 (8.70%) Marketing
6 21 (5.71%) Legal
7 19 (5.16%) Mandarin Language
8 3 (0.82%) Automotive
8 3 (0.82%) Law
8 3 (0.82%) Manufacturing
9 2 (0.54%) Billing
9 2 (0.54%) Games
9 2 (0.54%) General Ledger
9 2 (0.54%) Pharmaceutical
9 2 (0.54%) Retail Banking
10 1 (0.27%) Advertising
10 1 (0.27%) Arabic Language
10 1 (0.27%) Back Office
10 1 (0.27%) Front Office
10 1 (0.27%) Spanish Language
Job Titles
1 78 (21.20%) Analyst
2 34 (9.24%) Developer
3 27 (7.34%) Designer
3 27 (7.34%) Project Manager
4 26 (7.07%) Business Analyst
5 23 (6.25%) Consultant
6 21 (5.71%) UX Designer
7 18 (4.89%) Architect
8 17 (4.62%) React Developer
9 14 (3.80%) Service Analyst
10 13 (3.53%) Delivery Manager
11 11 (2.99%) Coordinator
11 11 (2.99%) Product Owner
12 10 (2.72%) Software Engineer
13 9 (2.45%) AWS Developer
13 9 (2.45%) Incident Analyst
13 9 (2.45%) ITIL Service Analyst
13 9 (2.45%) ITIL Service Desk Analyst
13 9 (2.45%) Senior Manager
13 9 (2.45%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 26 (7.07%) Node.js
1 26 (7.07%) React
2 24 (6.52%) CSS
3 17 (4.62%) AngularJS
4 15 (4.08%) HTML
5 14 (3.80%) REST
5 14 (3.80%) Vue.js
6 11 (2.99%) Fusebox
6 11 (2.99%) Sass
7 10 (2.72%) .NET
8 9 (2.45%) Web Services
9 6 (1.63%) HTML5
10 4 (1.09%) CSS3
10 4 (1.09%) Middleware
11 3 (0.82%) ASP.NET
11 3 (0.82%) Ruby on Rails
11 3 (0.82%) Spring
11 3 (0.82%) Visualforce
11 3 (0.82%) WCF
12 2 (0.54%) Apache Flex
Miscellaneous
1 60 (16.30%) User Experience
2 56 (15.22%) Analytical Skills
3 35 (9.51%) Management Information System
4 16 (4.35%) Mobile App
5 14 (3.80%) Computer Science
6 13 (3.53%) Self-Motivation
7 8 (2.17%) Social Media
8 7 (1.90%) Data Centre
9 6 (1.63%) FMCG
10 5 (1.36%) Security Operations Centre
11 4 (1.09%) EPoS
11 4 (1.09%) Greenfield Project
11 4 (1.09%) Online Banking
11 4 (1.09%) Virtual Team
12 3 (0.82%) Cloud Native
12 3 (0.82%) Fintech
12 3 (0.82%) PMI
12 3 (0.82%) Taxonomies
13 2 (0.54%) Driving Licence
13 2 (0.54%) Xbox
Operating Systems
1 17 (4.62%) Windows
2 14 (3.80%) Apple iOS
3 13 (3.53%) Android
4 9 (2.45%) Windows 7
4 9 (2.45%) Windows 8
5 7 (1.90%) Linux
6 4 (1.09%) Windows 10
7 3 (0.82%) Unix
8 1 (0.27%) Debian
8 1 (0.27%) Mac OS
8 1 (0.27%) Mac OS X
8 1 (0.27%) Red Hat Enterprise Linux
8 1 (0.27%) SUSE
8 1 (0.27%) Ubuntu
8 1 (0.27%) Windows Server
Processes & Methodologies
1 184 (50.00%) Agile Software Development
2 67 (18.21%) Project Management
3 60 (16.30%) Stakeholder Management
4 49 (13.32%) DevOps
5 45 (12.23%) Customer-Centric Approach
5 45 (12.23%) Scrum
6 37 (10.05%) TDD
7 35 (9.51%) BDD
7 35 (9.51%) E-Commerce
8 33 (8.97%) Analytics
8 33 (8.97%) ITIL
8 33 (8.97%) Problem-Solving
9 28 (7.61%) Software Delivery
10 25 (6.79%) PRINCE2
11 24 (6.52%) Pair Programming
12 23 (6.25%) Waterfall
13 20 (5.43%) Collaborative Working
13 20 (5.43%) Open Source
14 18 (4.89%) User Stories
14 18 (4.89%) Wireframes
Programming Languages
1 39 (10.60%) JavaScript
2 25 (6.79%) Java
3 24 (6.52%) SQL
4 23 (6.25%) TypeScript
5 22 (5.98%) Python
6 16 (4.35%) ES6
7 10 (2.72%) C
7 10 (2.72%) ES7
8 9 (2.45%) VBA
9 8 (2.17%) C#
9 8 (2.17%) Go
9 8 (2.17%) PHP
10 4 (1.09%) R
11 3 (0.82%) Apex Code
12 2 (0.54%) Ruby
12 2 (0.54%) VB.NET
13 1 (0.27%) C++
13 1 (0.27%) Shell Script
13 1 (0.27%) T-SQL
13 1 (0.27%) VB
Qualifications
1 55 (14.95%) Degree
2 16 (4.35%) Security Cleared
3 8 (2.17%) Computer Science Degree
3 8 (2.17%) PMP
3 8 (2.17%) SC Cleared
4 6 (1.63%) BPSS Clearance
5 5 (1.36%) CCNP
5 5 (1.36%) Cisco Certification
5 5 (1.36%) ISEB
5 5 (1.36%) PMI Certification
6 4 (1.09%) ITIL Foundation Certificate
7 3 (0.82%) APMP
7 3 (0.82%) CCIE
7 3 (0.82%) DV Cleared
7 3 (0.82%) ITIL Certification
7 3 (0.82%) PRINCE2 Practitioner
8 2 (0.54%) CCIE Collaboration
8 2 (0.54%) Numerate Degree
8 2 (0.54%) VMware Certified Professional (VCP)
9 1 (0.27%) CTC Cleared
Quality Assurance & Compliance
1 18 (4.89%) PMO
2 14 (3.80%) SLA
3 12 (3.26%) QA
4 5 (1.36%) GDPR
4 5 (1.36%) ISO/IEC 27001
5 1 (0.27%) Actionable Recommendations
5 1 (0.27%) Data Quality
5 1 (0.27%) ISO 9001
5 1 (0.27%) ISO/IEC 20000
5 1 (0.27%) NEBOSH
5 1 (0.27%) PCI DSS
5 1 (0.27%) PSD2
System Software
1 16 (4.35%) Docker
2 10 (2.72%) VMware Infrastructure
3 9 (2.45%) Virtual Desktop
4 5 (1.36%) Active Directory
5 2 (0.54%) VMware NSX
6 1 (0.27%) Ceph
6 1 (0.27%) Microsoft Virtual Server
6 1 (0.27%) Virtual Servers
6 1 (0.27%) vSphere
6 1 (0.27%) XenApp
Systems Management
1 20 (5.43%) Ansible
1 20 (5.43%) Terraform
2 13 (3.53%) Kubernetes
3 9 (2.45%) vCenter Server
4 2 (0.54%) SCCM
5 1 (0.27%) EMC VPLEX
5 1 (0.27%) Microsoft Intune
5 1 (0.27%) Nagios
5 1 (0.27%) NetIQ Identity Manager
5 1 (0.27%) SCOM
5 1 (0.27%) Simpana
5 1 (0.27%) Single Sign-On
Vendors
1 44 (11.96%) Microsoft
2 19 (5.16%) Google
3 15 (4.08%) Adobe
4 12 (3.26%) VMware
5 10 (2.72%) Citrix
5 10 (2.72%) Huawei
6 9 (2.45%) BMC
6 9 (2.45%) Remedy
6 9 (2.45%) Salesforce.com
6 9 (2.45%) Wyse
7 6 (1.63%) Cisco
8 5 (1.36%) Oracle
9 4 (1.09%) Aderant
9 4 (1.09%) SAP
10 3 (0.82%) BT
10 3 (0.82%) Omniture
10 3 (0.82%) ServiceNow
11 2 (0.54%) Dell
11 2 (0.54%) EMC
11 2 (0.54%) IBM