Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Job Locations Skill Sets
Period
to 15 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK > England
6 months to
15 Oct 2018		 Same period 2017 Same period 2016
Rank 515 552 679
Rank change year-on-year +37 +127 +34
Contract jobs citing Customer-Centricity 368 292 196
As % of all contract IT jobs advertised in England 0.39% 0.32% 0.20%
As % of the Processes & Methodologies category 0.45% 0.38% 0.23%
Number of daily rates quoted 190 169 125
England median daily rate £500 £500 £459
Median daily rate % change year-on-year - +8.93% +6.13%
10th Percentile £315 £242 £346
90th Percentile £688 £638 £650
UK median daily rate £475 £500 £450
% change year-on-year -5.00% +11.11% +5.88%
Number of hourly rates quoted 4 1 0
England median hourly rate £21.44 £20.55 -
Median hourly rate % change year-on-year +4.36% - -
UK median hourly rate £21.44 £25.27 -
% change year-on-year -15.16% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,220 77,719 83,622
As % of all contract IT jobs advertised in England 86.23% 85.90% 85.35%
Number of daily rates quoted 54,167 51,884 55,741
England median daily rate £470 £450 £425
Median daily rate % change year-on-year +4.44% +5.88% +3.03%
10th Percentile £300 £281 £263
90th Percentile £645 £630 £605
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.66%
Number of hourly rates quoted 2,202 1,867 2,203
England median hourly rate £21.00 £25.00 £22.50
Median hourly rate % change year-on-year -16.01% +11.11% +3.45%
10th Percentile £11.18 £11.25 £11.25
90th Percentile £50.00 £50.00 £48.00
UK median hourly rate £20.50 £25.00 £22.50
% change year-on-year -18.00% +11.11% +3.45%

Customer-Centricity
Job Vacancy Trend in England

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in England.

Contractor daily rate trend for Customer-Centricity in England

Customer-Centricity
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Customer-Centricity in England over the 6 months to 15 October 2018.

Contractor daily rate histogram for Customer-Centricity in England

Customer-Centricity
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in England.

Contractor hourly rate trend for Customer-Centricity in England

Customer-Centricity
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
London +29 168 £525 -4.55% 41
South East +23 125 £500 +50.94% 20
East of England +2 27 £450 -20.00% 11
Midlands -11 22 £475 +26.67% 20
North of England -13 21 £416 -12.37% 36
East Midlands +5 17 £475 +46.15% 10
North West -9 11 £444 -6.58% 21
Yorkshire -20 6 £350 -22.22% 9
West Midlands -6 5 £475 +58.33% 10
South West -22 5 £464 -7.25% 20
North East -1 4 £513 -12.39% 6
Customer-Centricity
UK

For the 6 months to 15 October 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Customer-Centricity.

1 184 (50.00%) Agile Software Development
2 102 (27.72%) Finance
3 82 (22.28%) Telecoms
4 67 (18.21%) Project Management
5 60 (16.30%) Stakeholder Management
5 60 (16.30%) User Experience
6 56 (15.22%) Analytical Skills
7 55 (14.95%) Degree
8 49 (13.32%) DevOps
9 47 (12.77%) Cloud Computing
10 45 (12.23%) Scrum
10 45 (12.23%) Retail
10 45 (12.23%) Customer-Centric Approach
11 44 (11.96%) Microsoft
12 42 (11.41%) Banking
13 39 (10.60%) JavaScript
13 39 (10.60%) Amazon AWS
14 37 (10.05%) TDD
15 35 (9.51%) Management Information System
15 35 (9.51%) E-Commerce
15 35 (9.51%) BDD
16 33 (8.97%) ITIL
16 33 (8.97%) Microsoft Azure
16 33 (8.97%) Analytics
16 33 (8.97%) Problem-Solving
17 32 (8.70%) Marketing
17 32 (8.70%) Microsoft Office
18 31 (8.42%) Microsoft Excel
19 30 (8.15%) JIRA
20 28 (7.61%) Software Delivery

Customer-Centricity
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.53%) Confluence
2 12 (3.26%) SharePoint
3 7 (1.90%) SAS
4 3 (0.82%) Apache
4 3 (0.82%) CMS
5 1 (0.27%) Cloud Foundry
5 1 (0.27%) Eucalyptus
5 1 (0.27%) GlassFish
5 1 (0.27%) IIS
5 1 (0.27%) Jetty
5 1 (0.27%) Liferay
5 1 (0.27%) OpenStack
5 1 (0.27%) Tomcat
5 1 (0.27%) WebSphere
5 1 (0.27%) WordPress
Applications
1 32 (8.70%) Microsoft Office
2 31 (8.42%) Microsoft Excel
3 24 (6.52%) Microsoft PowerPoint
4 10 (2.72%) MS Visio
5 4 (1.09%) Microsoft Project
6 3 (0.82%) OmniGraffle
7 2 (0.54%) Adobe Illustrator
7 2 (0.54%) Photoshop
8 1 (0.27%) Adobe After Effects
8 1 (0.27%) InVision
Business Applications
1 8 (2.17%) Remedy ITSM
2 4 (1.09%) Oracle EBS
2 4 (1.09%) Oracle EBS R12
3 2 (0.54%) Oracle Assets
3 2 (0.54%) Oracle Cash Management
3 2 (0.54%) Oracle Internet Expenses
3 2 (0.54%) Oracle Payables
4 1 (0.27%) Magento
4 1 (0.27%) SAP CO
4 1 (0.27%) SAP FI
4 1 (0.27%) SAP FI/CO
4 1 (0.27%) SAP Oil and Gas
4 1 (0.27%) SessionCam
Cloud Services
1 47 (12.77%) Cloud Computing
2 39 (10.60%) Amazon AWS
3 33 (8.97%) Microsoft Azure
4 14 (3.80%) Google Cloud Platform
5 8 (2.17%) Office 365
6 6 (1.63%) PaaS
6 6 (1.63%) Salesforce Sales Cloud
6 6 (1.63%) Salesforce Service Cloud
7 3 (0.82%) Adobe Creative Cloud
7 3 (0.82%) Azure Data Factory
7 3 (0.82%) GitHub
7 3 (0.82%) Google Analytics
8 2 (0.54%) Azure Active Directory
8 2 (0.54%) SaaS
8 2 (0.54%) Slack
8 2 (0.54%) Trello
9 1 (0.27%) G Suite
9 1 (0.27%) IaaS
9 1 (0.27%) npm
9 1 (0.27%) OpenShift
Communications & Networking
1 8 (2.17%) Firewall
2 7 (1.90%) 3GPP
2 7 (1.90%) Wireless
3 6 (1.63%) LAN
3 6 (1.63%) WAN
4 5 (1.36%) DHCP
4 5 (1.36%) Intrusion Detection
4 5 (1.36%) Radio Access Network
5 4 (1.09%) BGP
5 4 (1.09%) MVNO
6 3 (0.82%) H.323
6 3 (0.82%) Internet
6 3 (0.82%) LTE
6 3 (0.82%) MGCP
6 3 (0.82%) RTP
6 3 (0.82%) SCCP
7 2 (0.54%) DNS
7 2 (0.54%) Network Security
7 2 (0.54%) TCP/IP
7 2 (0.54%) UMTS
Database & Business Intelligence
1 10 (2.72%) Big Data
2 7 (1.90%) Relational Database
3 6 (1.63%) MySQL
3 6 (1.63%) Power BI
4 5 (1.36%) SQL Server
5 4 (1.09%) SQL Server Integration Services
5 4 (1.09%) SQL Server Reporting Services
6 3 (0.82%) Data Warehouse
7 2 (0.54%) Apache Hive
7 2 (0.54%) Hadoop
7 2 (0.54%) HDInsight
8 1 (0.27%) Amazon Redshift
8 1 (0.27%) BusinessObjects
8 1 (0.27%) Cosmos DB
8 1 (0.27%) MongoDB
8 1 (0.27%) NoSQL
Development Applications
1 30 (8.15%) JIRA
2 21 (5.71%) Jenkins
3 16 (4.35%) Atlassian Bamboo
4 13 (3.53%) Axure RP
5 11 (2.99%) Babel
5 11 (2.99%) webpack
6 8 (2.17%) Git (software)
7 4 (1.09%) Maven
8 3 (0.82%) Subversion
8 3 (0.82%) Visual Studio
8 3 (0.82%) Visual Studio Team System
9 2 (0.54%) Cucumber
9 2 (0.54%) Mercurial
10 1 (0.27%) ERwin
10 1 (0.27%) PHPUnit
10 1 (0.27%) RubyGems
10 1 (0.27%) Selenium
10 1 (0.27%) Team Foundation Server
10 1 (0.27%) VSS/SourceSafe
10 1 (0.27%) Xcode
General
1 102 (27.72%) Finance
2 82 (22.28%) Telecoms
3 45 (12.23%) Retail
4 42 (11.41%) Banking
5 32 (8.70%) Marketing
6 21 (5.71%) Legal
7 19 (5.16%) Mandarin Language
8 3 (0.82%) Automotive
8 3 (0.82%) Law
8 3 (0.82%) Manufacturing
9 2 (0.54%) Billing
9 2 (0.54%) Games
9 2 (0.54%) General Ledger
9 2 (0.54%) Pharmaceutical
9 2 (0.54%) Retail Banking
10 1 (0.27%) Advertising
10 1 (0.27%) Arabic Language
10 1 (0.27%) Back Office
10 1 (0.27%) Front Office
10 1 (0.27%) Spanish Language
Job Titles
1 78 (21.20%) Analyst
2 34 (9.24%) Developer
3 27 (7.34%) Designer
3 27 (7.34%) Project Manager
4 26 (7.07%) Business Analyst
5 23 (6.25%) Consultant
6 21 (5.71%) UX Designer
7 18 (4.89%) Architect
8 17 (4.62%) React Developer
9 14 (3.80%) Service Analyst
10 13 (3.53%) Delivery Manager
11 11 (2.99%) Coordinator
11 11 (2.99%) Product Owner
12 10 (2.72%) Software Engineer
13 9 (2.45%) AWS Developer
13 9 (2.45%) Incident Analyst
13 9 (2.45%) ITIL Service Analyst
13 9 (2.45%) ITIL Service Desk Analyst
13 9 (2.45%) Senior Manager
13 9 (2.45%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 26 (7.07%) Node.js
1 26 (7.07%) React
2 24 (6.52%) CSS
3 17 (4.62%) AngularJS
4 15 (4.08%) HTML
5 14 (3.80%) REST
5 14 (3.80%) Vue.js
6 11 (2.99%) Fusebox
6 11 (2.99%) Sass
7 10 (2.72%) .NET
8 9 (2.45%) Web Services
9 6 (1.63%) HTML5
10 4 (1.09%) CSS3
10 4 (1.09%) Middleware
11 3 (0.82%) ASP.NET
11 3 (0.82%) Ruby on Rails
11 3 (0.82%) Spring
11 3 (0.82%) Visualforce
11 3 (0.82%) WCF
12 2 (0.54%) Apache Flex
Miscellaneous
1 60 (16.30%) User Experience
2 56 (15.22%) Analytical Skills
3 35 (9.51%) Management Information System
4 16 (4.35%) Mobile App
5 14 (3.80%) Computer Science
6 13 (3.53%) Self-Motivation
7 8 (2.17%) Social Media
8 7 (1.90%) Data Centre
9 6 (1.63%) FMCG
10 5 (1.36%) Security Operations Centre
11 4 (1.09%) EPoS
11 4 (1.09%) Greenfield Project
11 4 (1.09%) Online Banking
11 4 (1.09%) Virtual Team
12 3 (0.82%) Cloud Native
12 3 (0.82%) Fintech
12 3 (0.82%) PMI
12 3 (0.82%) Taxonomies
13 2 (0.54%) Driving Licence
13 2 (0.54%) Xbox
Operating Systems
1 17 (4.62%) Windows
2 14 (3.80%) Apple iOS
3 13 (3.53%) Android
4 9 (2.45%) Windows 7
4 9 (2.45%) Windows 8
5 7 (1.90%) Linux
6 4 (1.09%) Windows 10
7 3 (0.82%) Unix
8 1 (0.27%) Debian
8 1 (0.27%) Mac OS
8 1 (0.27%) Mac OS X
8 1 (0.27%) Red Hat Enterprise Linux
8 1 (0.27%) SUSE
8 1 (0.27%) Ubuntu
8 1 (0.27%) Windows Server
Processes & Methodologies
1 184 (50.00%) Agile Software Development
2 67 (18.21%) Project Management
3 60 (16.30%) Stakeholder Management
4 49 (13.32%) DevOps
5 45 (12.23%) Customer-Centric Approach
5 45 (12.23%) Scrum
6 37 (10.05%) TDD
7 35 (9.51%) BDD
7 35 (9.51%) E-Commerce
8 33 (8.97%) Analytics
8 33 (8.97%) ITIL
8 33 (8.97%) Problem-Solving
9 28 (7.61%) Software Delivery
10 25 (6.79%) PRINCE2
11 24 (6.52%) Pair Programming
12 23 (6.25%) Waterfall
13 20 (5.43%) Collaborative Working
13 20 (5.43%) Open Source
14 18 (4.89%) User Stories
14 18 (4.89%) Wireframes
Programming Languages
1 39 (10.60%) JavaScript
2 25 (6.79%) Java
3 24 (6.52%) SQL
4 23 (6.25%) TypeScript
5 22 (5.98%) Python
6 16 (4.35%) ES6
7 10 (2.72%) C
7 10 (2.72%) ES7
8 9 (2.45%) VBA
9 8 (2.17%) C#
9 8 (2.17%) Go
9 8 (2.17%) PHP
10 4 (1.09%) R
11 3 (0.82%) Apex Code
12 2 (0.54%) Ruby
12 2 (0.54%) VB.NET
13 1 (0.27%) C++
13 1 (0.27%) Shell Script
13 1 (0.27%) T-SQL
13 1 (0.27%) VB
Qualifications
1 55 (14.95%) Degree
2 16 (4.35%) Security Cleared
3 8 (2.17%) Computer Science Degree
3 8 (2.17%) PMP
3 8 (2.17%) SC Cleared
4 6 (1.63%) BPSS Clearance
5 5 (1.36%) CCNP
5 5 (1.36%) Cisco Certification
5 5 (1.36%) ISEB
5 5 (1.36%) PMI Certification
6 4 (1.09%) ITIL Foundation Certificate
7 3 (0.82%) APMP
7 3 (0.82%) CCIE
7 3 (0.82%) DV Cleared
7 3 (0.82%) ITIL Certification
7 3 (0.82%) PRINCE2 Practitioner
8 2 (0.54%) CCIE Collaboration
8 2 (0.54%) Numerate Degree
8 2 (0.54%) VMware Certified Professional (VCP)
9 1 (0.27%) CTC Cleared
Quality Assurance & Compliance
1 18 (4.89%) PMO
2 14 (3.80%) SLA
3 12 (3.26%) QA
4 5 (1.36%) GDPR
4 5 (1.36%) ISO/IEC 27001
5 1 (0.27%) Actionable Recommendations
5 1 (0.27%) Data Quality
5 1 (0.27%) ISO 9001
5 1 (0.27%) ISO/IEC 20000
5 1 (0.27%) NEBOSH
5 1 (0.27%) PCI DSS
5 1 (0.27%) PSD2
System Software
1 16 (4.35%) Docker
2 10 (2.72%) VMware Infrastructure
3 9 (2.45%) Virtual Desktop
4 5 (1.36%) Active Directory
5 2 (0.54%) VMware NSX
6 1 (0.27%) Ceph
6 1 (0.27%) Microsoft Virtual Server
6 1 (0.27%) Virtual Servers
6 1 (0.27%) vSphere
6 1 (0.27%) XenApp
Systems Management
1 20 (5.43%) Ansible
1 20 (5.43%) Terraform
2 13 (3.53%) Kubernetes
3 9 (2.45%) vCenter Server
4 2 (0.54%) SCCM
5 1 (0.27%) EMC VPLEX
5 1 (0.27%) Microsoft Intune
5 1 (0.27%) Nagios
5 1 (0.27%) NetIQ Identity Manager
5 1 (0.27%) SCOM
5 1 (0.27%) Simpana
5 1 (0.27%) Single Sign-On
Vendors
1 44 (11.96%) Microsoft
2 19 (5.16%) Google
3 15 (4.08%) Adobe
4 12 (3.26%) VMware
5 10 (2.72%) Citrix
5 10 (2.72%) Huawei
6 9 (2.45%) BMC
6 9 (2.45%) Remedy
6 9 (2.45%) Salesforce.com
6 9 (2.45%) Wyse
7 6 (1.63%) Cisco
8 5 (1.36%) Oracle
9 4 (1.09%) Aderant
9 4 (1.09%) SAP
10 3 (0.82%) BT
10 3 (0.82%) Omniture
10 3 (0.82%) ServiceNow
11 2 (0.54%) Dell
11 2 (0.54%) EMC
11 2 (0.54%) IBM