Customer-Centricity Contracts in Scotland

Customer-Centric
UK > Scotland

The table below provides summary statistics for contract job vacancies advertised in Scotland requiring Customer-Centricity skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer-Centricity over the 6 months leading up to 14 June 2025, comparing them to the same period in the previous two years.

6 months to
14 Jun 2025
Same period 2024 Same period 2023
Rank 108 111 153
Rank change year-on-year +3 +42 +23
Contract jobs citing Customer-Centricity 4 8 3
As % of all contract jobs advertised in Scotland 0.25% 0.37% 0.11%
As % of the Processes & Methodologies category 0.26% 0.43% 0.12%
Number of daily rates quoted 4 4 1
10th Percentile £416 £413 -
25th Percentile £422 £414 £563
Median daily rate (50th Percentile) £490 £455 £575
Median % change year-on-year +7.64% -20.87% +9.52%
75th Percentile £540 £506 £588
90th Percentile £555 £525 -
UK median daily rate £500 £450 £500
% change year-on-year +11.11% -10.00% -13.04%
Number of hourly rates quoted 0 1 0
Median hourly rate - £12.75 -
UK median hourly rate £15.65 £10.30 £26.67
% change year-on-year +51.94% -61.38% +1.60%

All Process and Methodology Skills
Scotland

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Scotland.

Contract vacancies with a requirement for process or methodology skills 1,519 1,853 2,453
As % of all contract IT jobs advertised in Scotland 93.19% 86.67% 91.98%
Number of daily rates quoted 856 1,147 1,712
10th Percentile £255 £223 £260
25th Percentile £368 £363 £404
Median daily rate (50th Percentile) £463 £465 £475
Median % change year-on-year -0.54% -2.11% -
75th Percentile £538 £572 £550
90th Percentile £600 £638 £638
UK median daily rate £508 £525 £550
% change year-on-year -3.33% -4.55% +2.33%
Number of hourly rates quoted 56 92 57
10th Percentile £16.18 £12.30 £10.63
25th Percentile £17.30 £15.07 £11.25
Median hourly rate £20.00 £19.50 £15.99
Median % change year-on-year +2.56% +21.95% -57.28%
75th Percentile £25.42 £42.71 £35.00
90th Percentile £62.50 £60.75 £62.33
UK median hourly rate £26.45 £37.18 £35.00
% change year-on-year -28.86% +6.23% +36.29%

Customer-Centricity
Job Vacancy Trend in Scotland

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Customer-Centricity in Scotland

Customer-Centricity
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing Customer-Centricity in Scotland.

Daily rate trend for Customer-Centricity in Scotland

Customer-Centricity
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Scotland region over the 6 months to 14 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -9 3 £530 - 4
Edinburgh +1 1 £425 -11.46% 19
Customer-Centricity
UK

Customer-Centricity
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (25.00%) Power Automate
General
1 3 (75.00%) Analytical Skills
2 2 (50.00%) Banking
2 2 (50.00%) Finance
2 2 (50.00%) Social Skills
Job Titles
1 2 (50.00%) Analyst
1 2 (50.00%) Business Analyst
1 2 (50.00%) Project Manager
2 1 (25.00%) Senior
2 1 (25.00%) Senior Manager
2 1 (25.00%) Senior Project Manager
2 1 (25.00%) Technical Manager
2 1 (25.00%) Technical Project Manager
Miscellaneous
1 1 (25.00%) Analytical Mindset
1 1 (25.00%) Data Protection Act
1 1 (25.00%) Robotics
Processes & Methodologies
1 4 (100.00%) Agile
2 3 (75.00%) Stakeholder Engagement
3 2 (50.00%) Budget Management
3 2 (50.00%) Change Management
3 2 (50.00%) Customer Experience
3 2 (50.00%) Customer-Centric Approach
3 2 (50.00%) Migration
3 2 (50.00%) Problem-Solving
3 2 (50.00%) Project Management
3 2 (50.00%) Scrum
3 2 (50.00%) Stakeholder Management
3 2 (50.00%) Strategic Thinking
3 2 (50.00%) Waterfall
4 1 (25.00%) Business Analysis
4 1 (25.00%) Logistics
4 1 (25.00%) Project Planning
4 1 (25.00%) Risk Management
4 1 (25.00%) Roadmaps
4 1 (25.00%) Strategic Planning
4 1 (25.00%) Technology Transformation
Quality Assurance & Compliance
1 1 (25.00%) QA
Vendors
1 1 (25.00%) Blue Prism
1 1 (25.00%) Fiserv
1 1 (25.00%) Microsoft
1 1 (25.00%) Pega