Customer-Centricity Contract Job Trends in Scotland

Customer-Centric
UK > Scotland

The table below provides summary statistics and contractor rates for jobs advertised in Scotland requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 19 December 2025, with comparisons to the same periods in the previous two years.

6 months to
19 Dec 2025
Same period 2024 Same period 2023
Rank 107 112 142
Rank change year-on-year +5 +30 +20
Contract jobs citing Customer-Centricity 6 4 2
As % of all contract jobs in Scotland 0.39% 0.24% 0.084%
As % of the Processes & Methodologies category 0.45% 0.26% 0.092%
Number of daily rates quoted 3 2 1
10th Percentile £260 £614 -
25th Percentile £360 £616 £456
Median daily rate (50th Percentile) £550 £625 £461
Median % change year-on-year -12.00% +35.57% -13.02%
75th Percentile £588 £634 £467
90th Percentile £595 £636 -
UK median daily rate £490 £508 £510
% change year-on-year -3.59% -0.34% -10.92%

All Process and Methodology Skills
Scotland

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Scotland.

Contract vacancies with a requirement for process or methodology skills 1,342 1,511 2,163
As % of all contract IT jobs advertised in Scotland 87.48% 89.67% 91.23%
Number of daily rates quoted 772 894 1,334
10th Percentile £238 £230 £250
25th Percentile £398 £363 £400
Median daily rate (50th Percentile) £465 £450 £498
Median % change year-on-year +3.33% -9.55% +4.74%
75th Percentile £550 £538 £588
90th Percentile £625 £650 £688
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 94 44 55
10th Percentile £14.05 £15.07 £12.13
25th Percentile £17.90 £19.59 £16.00
Median hourly rate £20.00 £23.00 £18.00
Median % change year-on-year -13.04% +27.78% +1.58%
75th Percentile £25.15 £24.18 £55.00
90th Percentile £54.38 £32.66 £69.25
UK median hourly rate £25.15 £32.50 £43.33
% change year-on-year -22.62% -24.99% +23.80%

Customer-Centricity
Job Vacancy Trend in Scotland

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in Scotland.

Customer-Centricity job vacancy trend in Scotland

Customer-Centricity
Daily Rate Trend in Scotland

Contractor daily rate distribution trend for jobs in Scotland citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in Scotland citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing Customer-Centricity in Scotland over the 6 months to 19 December 2025.

Daily rate histogram for Customer-Centricity in Scotland

Customer-Centricity
Hourly Rate Trend in Scotland

Contractor hourly rate distribution trend for jobs in Scotland citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in Scotland citing Customer-Centricity

Customer-Centricity
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Scotland region over the 6 months to 19 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +4 4 £600 -4.00% 8
Glasgow - 2 £372 - 6
Customer-Centricity
UK

Customer-Centricity
Co-Occurring Skills & Capabilities in Scotland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (16.67%) Azure
1 1 (16.67%) Entra ID
1 1 (16.67%) Figma
Database & Business Intelligence
1 1 (16.67%) Oracle Reports
Development Applications
1 1 (16.67%) Oracle Forms
General
1 3 (50.00%) Social Skills
2 2 (33.33%) Analytical Skills
3 1 (16.67%) Banking
3 1 (16.67%) Public Sector
Job Titles
1 1 (16.67%) Agile Coach
1 1 (16.67%) Designer
1 1 (16.67%) IT Manager
1 1 (16.67%) IT Services Manager
1 1 (16.67%) Lead
1 1 (16.67%) Lead Product Owner
1 1 (16.67%) Product Owner
1 1 (16.67%) Project Manager
1 1 (16.67%) SailPoint Engineer
1 1 (16.67%) Service Desk Manager
1 1 (16.67%) Service Manager
1 1 (16.67%) Visual Designer
Libraries, Frameworks & Software Standards
1 1 (16.67%) SailPoint
1 1 (16.67%) XML
Miscellaneous
1 2 (33.33%) Data Protection Act
2 1 (16.67%) Mobile App
2 1 (16.67%) Onboarding
2 1 (16.67%) Product Ownership
Operating Systems
1 1 (16.67%) Android
1 1 (16.67%) Apple iOS
Processes & Methodologies
1 4 (66.67%) Agile
2 3 (50.00%) Continuous Improvement
3 2 (33.33%) Customer Service
3 2 (33.33%) Data Protection
3 2 (33.33%) Decision-Making
3 2 (33.33%) Problem-Solving
3 2 (33.33%) Project Management
3 2 (33.33%) Stakeholder Management
4 1 (16.67%) Backlog Management
4 1 (16.67%) Backlog Prioritisation
4 1 (16.67%) Benchmarking
4 1 (16.67%) Change Management
4 1 (16.67%) Customer Experience
4 1 (16.67%) Digital Customer Experience
4 1 (16.67%) Product Backlog
4 1 (16.67%) Product Vision
4 1 (16.67%) Project Delivery
4 1 (16.67%) RBAC
4 1 (16.67%) Software Delivery
4 1 (16.67%) Storytelling
Programming Languages
1 1 (16.67%) BeanShell
1 1 (16.67%) Java
1 1 (16.67%) SQL
Qualifications
1 1 (16.67%) Degree
Quality Assurance & Compliance
1 1 (16.67%) Data Quality
System Software
1 1 (16.67%) Active Directory
Vendors
1 1 (16.67%) Microsoft
1 1 (16.67%) Oracle