Customer-Centric
UK
The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 12 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 405 | 517 | 562 |
| Rank change year-on-year | +112 | +45 | -85 |
| Contract jobs citing Customer-Centricity | 182 | 181 | 315 |
| As % of all contract jobs advertised in the UK | 0.42% | 0.31% | 0.36% |
| As % of the Processes & Methodologies category | 0.49% | 0.35% | 0.40% |
| Number of daily rates quoted | 116 | 129 | 211 |
| 10th Percentile | £163 | £170 | £350 |
| 25th Percentile | £345 | £340 | £460 |
| Median daily rate (50th Percentile) | £470 | £512 | £550 |
| Median % change year-on-year | -8.11% | -7.00% | - |
| 75th Percentile | £598 | £638 | £700 |
| 90th Percentile | £675 | £700 | £775 |
| UK excluding London median daily rate | £375 | £500 | £500 |
| % change year-on-year | -25.00% | - | +17.65% |
| Number of hourly rates quoted | 4 | 1 | 6 |
| 10th Percentile | - | - | £12.09 |
| 25th Percentile | £6.57 | - | £15.06 |
| Median hourly rate | £10.30 | £37.34 | £26.25 |
| Median % change year-on-year | -72.42% | +42.25% | +8.25% |
| 75th Percentile | £13.97 | - | £59.13 |
| 90th Percentile | £15.49 | - | £79.50 |
| UK excluding London median hourly rate | £10.30 | - | £13.00 |
| % change year-on-year | - | - | -42.86% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 37,097 | 52,247 | 79,383 |
| As % of all contract IT jobs advertised in the UK | 86.26% | 89.81% | 90.60% |
| Number of daily rates quoted | 23,888 | 36,212 | 55,718 |
| 10th Percentile | £300 | £325 | £343 |
| 25th Percentile | £413 | £438 | £428 |
| Median daily rate (50th Percentile) | £525 | £550 | £530 |
| Median % change year-on-year | -4.55% | +3.77% | +8.48% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £500 | £500 | £475 |
| % change year-on-year | - | +5.26% | +8.57% |
| Number of hourly rates quoted | 2,438 | 1,719 | 1,895 |
| 10th Percentile | £12.75 | £11.00 | £12.50 |
| 25th Percentile | £16.00 | £16.23 | £15.58 |
| Median hourly rate | £36.50 | £36.00 | £25.68 |
| Median % change year-on-year | +1.39% | +40.19% | +4.82% |
| 75th Percentile | £60.00 | £65.00 | £49.50 |
| 90th Percentile | £72.50 | £75.00 | £65.00 |
| UK excluding London median hourly rate | £38.06 | £35.00 | £20.00 |
| % change year-on-year | +8.74% | +75.00% | -6.98% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 12 May 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +110 | 168 | £470 | -7.84% | 267 |
| London | +81 | 89 | £475 | -9.52% | 105 |
| UK excluding London | +72 | 79 | £375 | -25.00% | 177 |
| Work from Home | +115 | 65 | £550 | +10.00% | 124 |
| South East | +32 | 34 | £463 | +32.14% | 45 |
| South West | +20 | 13 | £150 | -81.82% | 21 |
| North of England | +20 | 11 | £463 | -26.00% | 48 |
| East of England | +16 | 10 | £345 | -28.31% | 15 |
| North West | +20 | 6 | £375 | -41.18% | 25 |
| Yorkshire | +19 | 5 | £600 | +6.19% | 14 |
| Midlands | +15 | 5 | £550 | +6.13% | 30 |
| West Midlands | +6 | 5 | £550 | +7.53% | 16 |
| Scotland | +42 | 4 | £455 | -17.27% | 12 |
| Wales | +19 | 2 | £91 | -84.17% | 8 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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