Period
to 24 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 24 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 492 628 696
Rank change year-on-year +136 +68 +69
Contract jobs citing Customer-Centricity 426 231 203
As % of all contract IT jobs advertised in the UK 0.42% 0.24% 0.19%
As % of the Processes & Methodologies category 0.50% 0.29% 0.23%
Number of daily rates quoted 227 137 137
UK median daily rate £550 £450 £425
Median daily rate % change year-on-year +22.22% +5.88% -
10th Percentile £325 £305 £313
90th Percentile £725 £650 £560
UK excluding London median daily rate £525 £413 £425
% change year-on-year +27.27% -2.94% +6.25%
Number of hourly rates quoted 3 0 0
UK median hourly rate £44.50 - -
UK excluding London median hourly rate £44.50 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,333 80,386 89,469
As % of all contract IT jobs advertised in the UK 84.78% 83.83% 82.79%
Number of daily rates quoted 56,948 53,293 58,214
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £288 £264 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 2,056 2,207 2,618
UK median hourly rate £24.00 £25.00 £24.93
Median hourly rate % change year-on-year -4.00% +0.30% +24.63%
10th Percentile £11.50 £11.43 £11.50
90th Percentile £50.67 £50.00 £50.00
UK excluding London median hourly rate £24.29 £25.00 £26.00
% change year-on-year -2.84% -3.85% +23.81%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity.

Contractor daily rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer-Centricity over the 6 months to 24 February 2018.

Contractor daily rate histogram for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity.

Contractor hourly rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer-Centricity over the 6 months to 24 February 2018.

Contractor hourly rate histogram for Customer-Centricity in the UK

Customer-Centricity
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +112 382 £550 +22.22% 111
UK excluding London +127 227 £525 +27.27% 73
London +36 191 £550 +15.30% 47
South East +59 113 £488 +24.51% 20
Scotland +12 32 £575 -8.00% 5
North of England +31 22 £525 +20.00% 24
East of England -2 20 £513 +16.48% 11
Midlands +8 17 £445 +11.25% 6
South West +27 16 £573 +37.54% 3
North West +10 9 £575 +31.43% 16
East Midlands -2 9 £445 +11.25% 4
Yorkshire +8 8 £475 - 7
West Midlands +7 7 £663 +21.84% 1
Wales +6 7 £370 - 3
North East - 5 £625 - 1

For the 6 months to 24 February 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer-Centricity.

1 210 (49.30%) Agile Software Development
2 108 (25.35%) Finance
3 82 (19.25%) User Experience
4 74 (17.37%) Telecoms
5 63 (14.79%) DevOps
6 61 (14.32%) Stakeholder Management
7 54 (12.68%) Microsoft
8 49 (11.50%) Cloud Computing
9 48 (11.27%) Degree
10 47 (11.03%) Scrum
11 45 (10.56%) Customer-Centric Approach
12 43 (10.09%) TDD
12 43 (10.09%) Amazon AWS
13 41 (9.62%) Enterprise Architecture
13 41 (9.62%) Project Management
14 40 (9.39%) Microsoft Excel
14 40 (9.39%) Microsoft Azure
15 39 (9.15%) SEO
15 39 (9.15%) User Stories
16 38 (8.92%) Banking
16 38 (8.92%) JavaScript
16 38 (8.92%) Analytics
17 37 (8.69%) Technical Architecture
18 36 (8.45%) Microsoft PowerPoint
19 35 (8.22%) Microsoft Office
19 35 (8.22%) Software Engineering
20 33 (7.75%) Docker
21 31 (7.28%) Java
21 31 (7.28%) Marketing
21 31 (7.28%) Jenkins

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.29%) CMS
2 11 (2.58%) OpenStack
3 8 (1.88%) Confluence
3 8 (1.88%) SharePoint
4 5 (1.17%) Apache Spark
5 3 (0.70%) SAS
6 2 (0.47%) Eucalyptus
7 1 (0.23%) Apache
7 1 (0.23%) GlassFish
7 1 (0.23%) Jetty
7 1 (0.23%) Oracle Workflow
7 1 (0.23%) Skype for Business
Applications
1 40 (9.39%) Microsoft Excel
2 36 (8.45%) Microsoft PowerPoint
3 35 (8.22%) Microsoft Office
4 8 (1.88%) Microsoft Project
5 7 (1.64%) InVision
6 6 (1.41%) Photoshop
7 5 (1.17%) MS Visio
8 3 (0.70%) Adobe Illustrator
9 2 (0.47%) UXPin
10 1 (0.23%) Adobe After Effects
10 1 (0.23%) Notepad++
10 1 (0.23%) OmniGraffle
Business Applications
1 6 (1.41%) Dynamics CRM
2 4 (0.94%) Oracle Retail
2 4 (0.94%) Salesforce.com CRM
3 3 (0.70%) Maximo
4 2 (0.47%) Cognos TM1
4 2 (0.47%) Workday HCM
5 1 (0.23%) Magento
5 1 (0.23%) Temenos T24
Cloud Services
1 49 (11.50%) Cloud Computing
2 43 (10.09%) Amazon AWS
3 40 (9.39%) Microsoft Azure
4 27 (6.34%) Google Cloud Platform
5 10 (2.35%) IaaS
6 8 (1.88%) Office 365
7 6 (1.41%) Adobe Creative Cloud
8 5 (1.17%) Azure Active Directory
9 4 (0.94%) Dynamics 365
10 3 (0.70%) SaaS
11 2 (0.47%) Amazon S3
11 2 (0.47%) Serverless
12 1 (0.23%) GitHub
12 1 (0.23%) Google Analytics
12 1 (0.23%) OneDrive
12 1 (0.23%) PaaS
12 1 (0.23%) Responsys
Communications & Networking
1 6 (1.41%) Internet
2 4 (0.94%) 3GPP
2 4 (0.94%) SMS
3 3 (0.70%) LAN
3 3 (0.70%) Skype
3 3 (0.70%) WAN
3 3 (0.70%) Wireless
4 2 (0.47%) CDMA
4 2 (0.47%) Firewall
4 2 (0.47%) GPRS
4 2 (0.47%) GSM
4 2 (0.47%) Intranet
4 2 (0.47%) ISDN
4 2 (0.47%) LTE
4 2 (0.47%) NAS
4 2 (0.47%) PSTN
4 2 (0.47%) UMTS
4 2 (0.47%) VoLTE
4 2 (0.47%) VoWiFi
4 2 (0.47%) WCDMA
Database & Business Intelligence
1 17 (3.99%) Big Data
2 12 (2.82%) Data Warehouse
3 10 (2.35%) NoSQL
4 8 (1.88%) Relational Database
5 6 (1.41%) Hadoop
6 4 (0.94%) MongoDB
7 3 (0.70%) Amazon Redshift
7 3 (0.70%) Apache Cassandra
7 3 (0.70%) Data Mining
8 2 (0.47%) Apache Hive
8 2 (0.47%) BigQuery
8 2 (0.47%) OLAP
8 2 (0.47%) Oracle Database
8 2 (0.47%) SQL Server
9 1 (0.23%) DTS
9 1 (0.23%) Endeca
9 1 (0.23%) Enterprise Data Warehouse
9 1 (0.23%) MySQL
9 1 (0.23%) Oracle BI EE
9 1 (0.23%) SAP BW
Development Applications
1 31 (7.28%) Jenkins
2 21 (4.93%) Babel
2 21 (4.93%) webpack
3 20 (4.69%) Atlassian Bamboo
3 20 (4.69%) JIRA
4 9 (2.11%) Axure RP
5 6 (1.41%) GCC
5 6 (1.41%) Git (software)
6 5 (1.17%) Bitbucket
7 3 (0.70%) Maven
7 3 (0.70%) Team Foundation Server
7 3 (0.70%) Visual Studio
8 2 (0.47%) Gerrit
8 2 (0.47%) Mocha
8 2 (0.47%) Sinon.JS
8 2 (0.47%) Sonatype Nexus
9 1 (0.23%) Balsamiq Mockups
9 1 (0.23%) Dreamweaver
9 1 (0.23%) Hudson
9 1 (0.23%) VSS/SourceSafe
General
1 108 (25.35%) Finance
2 74 (17.37%) Telecoms
3 38 (8.92%) Banking
4 31 (7.28%) Marketing
5 29 (6.81%) Retail
6 25 (5.87%) Mandarin Language
7 14 (3.29%) Legal
8 12 (2.82%) Local Government
9 8 (1.88%) Back Office
9 8 (1.88%) Electronics
10 7 (1.64%) Law
11 6 (1.41%) Advertising
12 5 (1.17%) Automotive
12 5 (1.17%) Manufacturing
13 3 (0.70%) Multimedia
14 2 (0.47%) Aerospace
14 2 (0.47%) Financial Institution
15 1 (0.23%) French Language
15 1 (0.23%) Games
15 1 (0.23%) Publishing
Job Titles
1 78 (18.31%) Architect
2 49 (11.50%) Designer
3 41 (9.62%) Developer
4 36 (8.45%) Analyst
5 32 (7.51%) Content Designer
5 32 (7.51%) Project Manager
6 28 (6.57%) Business Analyst
6 28 (6.57%) Technical Architect
7 26 (6.10%) Solutions Architect
8 16 (3.76%) Digital Architect
9 15 (3.52%) JavaScript Developer
10 13 (3.05%) Consultant
10 13 (3.05%) Digital Designer
10 13 (3.05%) Node.js Developer
11 12 (2.82%) Enterprise Architect
11 12 (2.82%) Senior Developer
12 11 (2.58%) Agile Coach
12 11 (2.58%) Delivery Manager
12 11 (2.58%) Digital Content Designer
12 11 (2.58%) React Developer
Libraries, Frameworks & Software Standards
1 29 (6.81%) Node.js
2 27 (6.34%) CSS
3 24 (5.63%) React
4 21 (4.93%) AngularJS
5 20 (4.69%) Vue (Vue.js)
6 19 (4.46%) Fusebox
6 19 (4.46%) Sass
7 18 (4.23%) Web Services
8 16 (3.76%) HTML
9 11 (2.58%) .NET
10 7 (1.64%) HTML5
11 6 (1.41%) CSS3
11 6 (1.41%) Middleware
11 6 (1.41%) Velocity
12 5 (1.17%) Spring
13 4 (0.94%) Express
13 4 (0.94%) Framer.js
14 3 (0.70%) CNTK
14 3 (0.70%) Redux
14 3 (0.70%) Torch
Miscellaneous
1 82 (19.25%) User Experience
2 26 (6.10%) Analytical Skills
3 12 (2.82%) Blog
3 12 (2.82%) Mobile App
4 7 (1.64%) Algorithms
4 7 (1.64%) Social Media
5 5 (1.17%) Data Centre
5 5 (1.17%) Greenfield Project
6 4 (0.94%) Digital Media
6 4 (0.94%) Internet of Things
6 4 (0.94%) Video Editing
7 3 (0.70%) Animation
7 3 (0.70%) Computer Science
7 3 (0.70%) Management Information System
7 3 (0.70%) Marketing Technology
7 3 (0.70%) PMI
7 3 (0.70%) Virtual Team
8 2 (0.47%) CMDB
8 2 (0.47%) Oracle Licensing
8 2 (0.47%) Renewable Energy
Operating Systems
1 25 (5.87%) Windows
2 12 (2.82%) Linux
3 10 (2.35%) Windows Server
4 9 (2.11%) Windows 10
5 5 (1.17%) Android
5 5 (1.17%) Apple iOS
6 4 (0.94%) Unix
7 2 (0.47%) Windows 2000
7 2 (0.47%) Windows 7
7 2 (0.47%) Windows NT
8 1 (0.23%) MVS
8 1 (0.23%) Windows 8
8 1 (0.23%) Windows XP
Processes & Methodologies
1 210 (49.30%) Agile Software Development
2 63 (14.79%) DevOps
3 61 (14.32%) Stakeholder Management
4 47 (11.03%) Scrum
5 45 (10.56%) Customer-Centric Approach
6 43 (10.09%) TDD
7 41 (9.62%) Enterprise Architecture
7 41 (9.62%) Project Management
8 39 (9.15%) SEO
8 39 (9.15%) User Stories
9 38 (8.92%) Analytics
10 37 (8.69%) Technical Architecture
11 35 (8.22%) Software Engineering
12 29 (6.81%) BDD
12 29 (6.81%) ITIL
12 29 (6.81%) Waterfall
13 28 (6.57%) CRM
14 26 (6.10%) Open Source
14 26 (6.10%) Software Delivery
15 25 (5.87%) Kanban
Programming Languages
1 38 (8.92%) JavaScript
2 31 (7.28%) Java
3 26 (6.10%) Python
4 22 (5.16%) ES6
4 22 (5.16%) TypeScript
5 15 (3.52%) SQL
6 9 (2.11%) Bourne shell
6 9 (2.11%) PowerShell
6 9 (2.11%) Scala
7 7 (1.64%) C++
7 7 (1.64%) PHP
8 6 (1.41%) C
8 6 (1.41%) R
9 5 (1.17%) ES7
10 3 (0.70%) C#
11 2 (0.47%) Embedded C
11 2 (0.47%) Embedded C++
12 1 (0.23%) Objective-C
12 1 (0.23%) Ruby
12 1 (0.23%) Shell Script
Qualifications
1 48 (11.27%) Degree
2 15 (3.52%) Security Cleared
3 10 (2.35%) SC Cleared
4 7 (1.64%) PRINCE2 Practitioner
5 5 (1.17%) BPSS Clearance
5 5 (1.17%) ITIL Certification
6 4 (0.94%) APMP
6 4 (0.94%) PMI Certification
7 3 (0.70%) PMP
8 2 (0.47%) CCNA
8 2 (0.47%) CCNP
8 2 (0.47%) Cisco Certification
8 2 (0.47%) DV Cleared
8 2 (0.47%) HNC
8 2 (0.47%) Master's Degree
9 1 (0.23%) A+ Certification
9 1 (0.23%) APMG
9 1 (0.23%) ITIL Foundation Certificate
9 1 (0.23%) Numerate Degree
9 1 (0.23%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (5.87%) QA
2 8 (1.88%) PSD2
3 7 (1.64%) GCP
3 7 (1.64%) GDPR
3 7 (1.64%) SLA
4 6 (1.41%) PMO
5 4 (0.94%) Actionable Recommendations
5 4 (0.94%) Data Quality
5 4 (0.94%) Disclosure Scotland
6 2 (0.47%) COBIT
6 2 (0.47%) Sarbanes-Oxley
7 1 (0.23%) ISO/IEC 27001
7 1 (0.23%) P3O
7 1 (0.23%) SEPA
System Software
1 33 (7.75%) Docker
2 9 (2.11%) Active Directory
3 2 (0.47%) Ceph
3 2 (0.47%) Virtual Machines
4 1 (0.23%) Apache ZooKeeper
4 1 (0.23%) VMware ESXi
4 1 (0.23%) VMware Infrastructure
4 1 (0.23%) vSphere
Systems Management
1 19 (4.46%) Ansible
1 19 (4.46%) Terraform
2 10 (2.35%) SCCM
3 6 (1.41%) Kubernetes
3 6 (1.41%) Microsoft Intune
4 3 (0.70%) Puppet
4 3 (0.70%) Single Sign-On
5 2 (0.47%) Mesos
5 2 (0.47%) Netcool
6 1 (0.23%) Salt
Vendors
1 54 (12.68%) Microsoft
2 28 (6.57%) Google
3 10 (2.35%) Adobe
3 10 (2.35%) Oracle
4 9 (2.11%) Rackspace
5 5 (1.17%) Cadence
5 5 (1.17%) Huawei
5 5 (1.17%) IBM
5 5 (1.17%) Salesforce.com
6 4 (0.94%) ATG
6 4 (0.94%) SAP
6 4 (0.94%) ServiceNow
7 3 (0.70%) Pega
7 3 (0.70%) SaltStack
7 3 (0.70%) Workday
8 2 (0.47%) BT
8 2 (0.47%) Cisco
8 2 (0.47%) Cognos
8 2 (0.47%) Remedy
8 2 (0.47%) VMware