Period
to 22 June 2018

The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 22 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 513 591 659
Rank change year-on-year +78 +68 +76
Contract jobs citing Customer-Centricity 389 246 230
As % of all contract IT jobs advertised in the UK 0.39% 0.27% 0.22%
As % of the Processes & Methodologies category 0.45% 0.32% 0.26%
Number of daily rates quoted 219 161 134
UK median daily rate £475 £500 £436
Median daily rate % change year-on-year -5.00% +14.68% +2.59%
10th Percentile £318 £300 £301
90th Percentile £688 £650 £598
UK excluding London median daily rate £450 £440 £400
% change year-on-year +2.27% +10.00% -
Number of hourly rates quoted 4 0 1
UK median hourly rate £21.44 - £21.00
UK excluding London median hourly rate £77.50 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,849 77,433 89,750
As % of all contract IT jobs advertised in the UK 85.65% 84.78% 84.08%
Number of daily rates quoted 56,597 50,637 59,106
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £606
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,337 2,076 2,273
UK median hourly rate £21.73 £25.00 £25.00
Median hourly rate % change year-on-year -13.08% - +19.05%
10th Percentile £11.17 £11.50 £12.00
90th Percentile £50.00 £52.50 £50.25
UK excluding London median hourly rate £20.00 £25.00 £27.00
% change year-on-year -20.00% -7.41% +25.29%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity.

Contractor daily rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer-Centricity over the 6 months to 22 June 2018.

Contractor daily rate histogram for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity.

Contractor hourly rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer-Centricity over the 6 months to 22 June 2018.

Contractor hourly rate histogram for Customer-Centricity in the UK

Customer-Centricity
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 354 £525 +5.00% 107
UK excluding London +76 239 £450 +2.27% 86
London -16 147 £550 - 33
South East +22 117 £525 +26.51% 18
North of England -5 33 £388 -22.50% 24
Wales +11 26 £413 +43.48% 3
Midlands +6 25 £445 -6.32% 14
East of England +13 20 £425 -8.60% 11
East Midlands +9 16 £419 -4.29% 2
North West -7 16 £500 - 13
Yorkshire -16 13 £338 -27.81% 10
South West +5 12 £497 -0.60% 6
West Midlands -20 8 £475 -9.52% 12
Scotland -40 6 £450 - 9
North East +4 4 £525 -10.26% 1

For the 6 months to 22 June 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer-Centricity.

1 207 (53.21%) Agile Software Development
2 99 (25.45%) Finance
3 74 (19.02%) User Experience
4 69 (17.74%) Telecoms
5 68 (17.48%) Customer-Centric Approach
6 66 (16.97%) Stakeholder Management
7 62 (15.94%) Scrum
7 62 (15.94%) TDD
8 60 (15.42%) Project Management
9 50 (12.85%) Cloud Computing
10 47 (12.08%) Degree
11 46 (11.83%) Kanban
12 45 (11.57%) Software Engineering
12 45 (11.57%) DevOps
13 42 (10.80%) Problem-Solving
14 41 (10.54%) Test Automation
15 39 (10.03%) Web Services
16 35 (9.00%) Microsoft
16 35 (9.00%) JavaScript
16 35 (9.00%) Banking
17 34 (8.74%) Waterfall
18 33 (8.48%) Amazon AWS
19 31 (7.97%) Data Warehouse
20 30 (7.71%) PHP
20 30 (7.71%) Microsoft Office
20 30 (7.71%) Retail
20 30 (7.71%) Marketing
20 30 (7.71%) Analytical Skills
21 29 (7.46%) Relational Database
22 28 (7.20%) User Stories

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.60%) Confluence
2 8 (2.06%) CMS
3 6 (1.54%) SharePoint
4 5 (1.29%) OpenStack
5 3 (0.77%) Apache
5 3 (0.77%) Eucalyptus
6 2 (0.51%) Apache Spark
6 2 (0.51%) SAS
7 1 (0.26%) Adobe Experience Manager
7 1 (0.26%) GlassFish
7 1 (0.26%) IIS
7 1 (0.26%) Jetty
7 1 (0.26%) Liferay
7 1 (0.26%) Oracle Workflow
7 1 (0.26%) Skype for Business
7 1 (0.26%) Tomcat
7 1 (0.26%) WordPress
Applications
1 30 (7.71%) Microsoft Office
2 28 (7.20%) Microsoft Excel
3 23 (5.91%) Microsoft PowerPoint
4 10 (2.57%) InVision
5 5 (1.29%) OmniGraffle
5 5 (1.29%) Photoshop
5 5 (1.29%) UXPin
6 4 (1.03%) Adobe Illustrator
6 4 (1.03%) MS Visio
7 3 (0.77%) Microsoft Project
8 1 (0.26%) Adobe After Effects
8 1 (0.26%) Notepad++
Business Applications
1 2 (0.51%) Magento
1 2 (0.51%) Maximo
1 2 (0.51%) SAP Hybris
1 2 (0.51%) SessionCam
1 2 (0.51%) Workday HCM
2 1 (0.26%) Dynamics CRM
2 1 (0.26%) Oracle EBS
2 1 (0.26%) Oracle Payables
2 1 (0.26%) SAP CO
2 1 (0.26%) SAP FI
2 1 (0.26%) SAP FI/CO
Cloud Services
1 50 (12.85%) Cloud Computing
2 33 (8.48%) Amazon AWS
3 24 (6.17%) Microsoft Azure
4 19 (4.88%) Google Cloud Platform
5 9 (2.31%) Office 365
6 8 (2.06%) Adobe Creative Cloud
7 6 (1.54%) Azure Active Directory
8 4 (1.03%) Google Analytics
8 4 (1.03%) PaaS
9 3 (0.77%) Amazon S3
9 3 (0.77%) GitHub
10 2 (0.51%) FinancialForce
10 2 (0.51%) IaaS
10 2 (0.51%) SaaS
10 2 (0.51%) Salesforce Sales Cloud
10 2 (0.51%) Salesforce Service Cloud
10 2 (0.51%) Trello
11 1 (0.26%) Dynamics 365
11 1 (0.26%) Responsys
11 1 (0.26%) Serverless
Communications & Networking
1 4 (1.03%) Internet
2 3 (0.77%) Firewall
2 3 (0.77%) Intranet
3 2 (0.51%) 3GPP
3 2 (0.51%) ATM
3 2 (0.51%) CDMA
3 2 (0.51%) GPRS
3 2 (0.51%) GSM
3 2 (0.51%) ISDN
3 2 (0.51%) LAN
3 2 (0.51%) PSTN
3 2 (0.51%) Radio Access Network
3 2 (0.51%) UMTS
3 2 (0.51%) VoLTE
3 2 (0.51%) VoWiFi
3 2 (0.51%) WAN
3 2 (0.51%) WCDMA
4 1 (0.26%) DHCP
4 1 (0.26%) NetScaler
4 1 (0.26%) Skype
Database & Business Intelligence
1 31 (7.97%) Data Warehouse
2 29 (7.46%) Relational Database
3 12 (3.08%) Big Data
4 9 (2.31%) NoSQL
5 6 (1.54%) Power BI
6 5 (1.29%) Hadoop
6 5 (1.29%) SQL Server
7 4 (1.03%) BusinessObjects
7 4 (1.03%) MySQL
7 4 (1.03%) Oracle Database
7 4 (1.03%) SQL Server Integration Services
7 4 (1.03%) SQL Server Reporting Services
8 3 (0.77%) Amazon Redshift
8 3 (0.77%) Apache Cassandra
8 3 (0.77%) BigQuery
8 3 (0.77%) MongoDB
9 2 (0.51%) Cosmos DB
10 1 (0.26%) Semantic Layer
Development Applications
1 27 (6.94%) JIRA
2 19 (4.88%) Jenkins
3 15 (3.86%) Axure RP
4 14 (3.60%) Atlassian Bamboo
4 14 (3.60%) Babel
4 14 (3.60%) webpack
5 8 (2.06%) Git (software)
6 5 (1.29%) Subversion
7 4 (1.03%) Balsamiq Mockups
8 3 (0.77%) Mercurial
8 3 (0.77%) Visual Studio
9 2 (0.51%) Bitbucket
9 2 (0.51%) Sonatype Nexus
9 2 (0.51%) Sublime Text
10 1 (0.26%) Dreamweaver
10 1 (0.26%) ERwin
10 1 (0.26%) Sinon.JS
10 1 (0.26%) SQL Server Management Studio (SSMS)
10 1 (0.26%) Team Foundation Server
10 1 (0.26%) VSS/SourceSafe
General
1 99 (25.45%) Finance
2 69 (17.74%) Telecoms
3 35 (9.00%) Banking
4 30 (7.71%) Marketing
4 30 (7.71%) Retail
5 19 (4.88%) Mandarin Language
6 13 (3.34%) Legal
7 6 (1.54%) Advertising
8 5 (1.29%) Manufacturing
9 4 (1.03%) Law
9 4 (1.03%) Multimedia
10 3 (0.77%) Electronics
11 2 (0.51%) Financial Institution
11 2 (0.51%) Games
11 2 (0.51%) Pharmaceutical
11 2 (0.51%) Publishing
12 1 (0.26%) Back Office
12 1 (0.26%) French Language
12 1 (0.26%) German Language
12 1 (0.26%) Retail Banking
Job Titles
1 61 (15.68%) Developer
2 44 (11.31%) Designer
3 38 (9.77%) Architect
4 30 (7.71%) Analyst
5 25 (6.43%) PHP Developer
6 24 (6.17%) Project Manager
7 23 (5.91%) Content Designer
8 22 (5.66%) Consultant
8 22 (5.66%) Software Engineer
9 19 (4.88%) Business Analyst
10 16 (4.11%) Delivery Manager
10 16 (4.11%) UX Designer
11 15 (3.86%) PHP Software Engineer
11 15 (3.86%) React Developer
11 15 (3.86%) Solutions Architect
12 14 (3.60%) Agile Coach
12 14 (3.60%) Agile Developer
12 14 (3.60%) Developer/Software Engineer
13 13 (3.34%) Digital Designer
14 12 (3.08%) Senior Developer
Libraries, Frameworks & Software Standards
1 39 (10.03%) Web Services
2 28 (7.20%) Node.js
3 26 (6.68%) CSS
4 21 (5.40%) React
5 17 (4.37%) HTML
6 15 (3.86%) AngularJS
7 13 (3.34%) Fusebox
7 13 (3.34%) Sass
8 12 (3.08%) Vue (Vue.js)
9 8 (2.06%) .NET
9 8 (2.06%) HTML5
10 6 (1.54%) CSS3
11 5 (1.29%) Framer.js
11 5 (1.29%) jQuery
12 4 (1.03%) Laravel
12 4 (1.03%) Middleware
12 4 (1.03%) REST
12 4 (1.03%) Spring
13 3 (0.77%) Hibernate
13 3 (0.77%) Visualforce
Miscellaneous
1 74 (19.02%) User Experience
2 30 (7.71%) Analytical Skills
3 26 (6.68%) Mobile App
4 22 (5.66%) Self-Motivation
5 10 (2.57%) Social Media
6 8 (2.06%) Computer Science
6 8 (2.06%) Management Information System
7 4 (1.03%) Data Centre
7 4 (1.03%) Online Banking
7 4 (1.03%) Oracle Licensing
7 4 (1.03%) Video Editing
8 2 (0.51%) CMDB
8 2 (0.51%) Data Protection Act
8 2 (0.51%) Data Structures
8 2 (0.51%) Greenfield Project
8 2 (0.51%) Handset
8 2 (0.51%) PMI
8 2 (0.51%) Renewable Energy
8 2 (0.51%) Video\Live Streaming
8 2 (0.51%) Virtual Team
Operating Systems
1 16 (4.11%) Windows
2 9 (2.31%) Linux
3 8 (2.06%) Android
3 8 (2.06%) Apple iOS
3 8 (2.06%) Windows 10
4 4 (1.03%) Unix
5 2 (0.51%) Windows 2000
5 2 (0.51%) Windows NT
5 2 (0.51%) Windows Server
6 1 (0.26%) Debian
6 1 (0.26%) Mac OS
6 1 (0.26%) Red Hat Enterprise Linux
6 1 (0.26%) SUSE
6 1 (0.26%) Ubuntu
Processes & Methodologies
1 207 (53.21%) Agile Software Development
2 68 (17.48%) Customer-Centric Approach
3 66 (16.97%) Stakeholder Management
4 62 (15.94%) Scrum
4 62 (15.94%) TDD
5 60 (15.42%) Project Management
6 46 (11.83%) Kanban
7 45 (11.57%) DevOps
7 45 (11.57%) Software Engineering
8 42 (10.80%) Problem-Solving
9 41 (10.54%) Test Automation
10 34 (8.74%) Waterfall
11 28 (7.20%) ITIL
11 28 (7.20%) Software Delivery
11 28 (7.20%) User Stories
12 27 (6.94%) SEO
12 27 (6.94%) SOA
13 25 (6.43%) Analytics
13 25 (6.43%) Continuous Improvement
14 24 (6.17%) BDD
Programming Languages
1 35 (9.00%) JavaScript
2 30 (7.71%) PHP
3 27 (6.94%) Java
4 20 (5.14%) Python
4 20 (5.14%) TypeScript
5 19 (4.88%) SQL
6 13 (3.34%) ES6
7 10 (2.57%) C#
8 9 (2.31%) Scala
9 8 (2.06%) C
10 7 (1.80%) ES7
11 5 (1.29%) Go
11 5 (1.29%) VBA
12 3 (0.77%) Apex Code
12 3 (0.77%) PowerShell
12 3 (0.77%) R
13 2 (0.51%) Bourne shell
13 2 (0.51%) C++
13 2 (0.51%) VB.NET
14 1 (0.26%) T-SQL
Qualifications
1 47 (12.08%) Degree
2 12 (3.08%) Security Cleared
3 10 (2.57%) SC Cleared
4 7 (1.80%) PMP
5 4 (1.03%) CCNP
5 4 (1.03%) Cisco Certification
5 4 (1.03%) HNC
6 3 (0.77%) Computer Science Degree
6 3 (0.77%) PRINCE2 Practitioner
7 2 (0.51%) CCNA
7 2 (0.51%) PMI Certification
8 1 (0.26%) APMP
8 1 (0.26%) CWNA
8 1 (0.26%) DV Cleared
8 1 (0.26%) ITIL Certification
8 1 (0.26%) JNCIP
8 1 (0.26%) MCSE
8 1 (0.26%) Microsoft Certification
Quality Assurance & Compliance
1 12 (3.08%) QA
2 11 (2.83%) GDPR
2 11 (2.83%) PMO
3 8 (2.06%) GCP
3 8 (2.06%) SLA
4 7 (1.80%) PSD2
5 5 (1.29%) COBIT
6 4 (1.03%) Actionable Recommendations
7 2 (0.51%) ISO/IEC 27001
7 2 (0.51%) Sarbanes-Oxley
8 1 (0.26%) Data Quality
8 1 (0.26%) PCI DSS
System Software
1 21 (5.40%) Docker
2 9 (2.31%) Active Directory
3 3 (0.77%) Ceph
4 2 (0.51%) Virtual Machines
5 1 (0.26%) Microsoft Virtual Server
5 1 (0.26%) Virtual Servers
5 1 (0.26%) VMware Infrastructure
5 1 (0.26%) vSphere
5 1 (0.26%) XenApp
Systems Management
1 14 (3.60%) Ansible
1 14 (3.60%) Terraform
2 7 (1.80%) SCCM
3 6 (1.54%) Microsoft Intune
4 5 (1.29%) Kubernetes
5 4 (1.03%) Single Sign-On
6 3 (0.77%) Puppet
7 1 (0.26%) EMC VPLEX
7 1 (0.26%) Nagios
7 1 (0.26%) NetIQ Identity Manager
7 1 (0.26%) Salt
7 1 (0.26%) Simpana
Vendors
1 35 (9.00%) Microsoft
2 24 (6.17%) Google
3 15 (3.86%) Adobe
4 14 (3.60%) Zend
5 9 (2.31%) Oracle
6 8 (2.06%) Huawei
7 6 (1.54%) Cadence
7 6 (1.54%) Salesforce.com
8 5 (1.29%) MuleSoft
9 4 (1.03%) SAP
10 3 (0.77%) Facebook
10 3 (0.77%) IBM
10 3 (0.77%) SaltStack
10 3 (0.77%) Twitter
10 3 (0.77%) Workday
11 2 (0.51%) Cloudera
11 2 (0.51%) Optimizely
11 2 (0.51%) Rackspace
11 2 (0.51%) ServiceNow
11 2 (0.51%) Talend