Period
to 12 December 2018

The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 489 549 696
Rank change year-on-year +60 +147 +2
Contract jobs citing Customer-Centricity 456 369 215
As % of all contract IT jobs advertised in the UK 0.43% 0.36% 0.21%
As % of the Processes & Methodologies category 0.50% 0.42% 0.24%
Number of daily rates quoted 235 193 123
UK median daily rate £475 £525 £425
Median daily rate % change year-on-year -9.52% +23.53% +2.41%
10th Percentile £228 £313 £309
90th Percentile £688 £702 £650
UK excluding London median daily rate £450 £475 £392
% change year-on-year -5.26% +21.32% -2.12%
Number of hourly rates quoted 3 3 0
UK median hourly rate £27.50 £30.00 -
Median hourly rate % change year-on-year -8.33% - -
UK excluding London median hourly rate £18.00 £30.00 -
% change year-on-year -40.00% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 91,311 88,763 88,177
As % of all contract IT jobs advertised in the UK 86.72% 85.89% 85.33%
Number of daily rates quoted 60,478 59,188 58,099
UK median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +2.41%
10th Percentile £300 £278 £263
90th Percentile £638 £638 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +3.23%
Number of hourly rates quoted 2,339 2,077 2,491
UK median hourly rate £22.00 £24.00 £22.50
Median hourly rate % change year-on-year -8.33% +6.67% +2.27%
10th Percentile £11.18 £11.25 £11.05
90th Percentile £50.25 £49.25 £48.38
UK excluding London median hourly rate £21.00 £25.00 £22.50
% change year-on-year -16.00% +11.11% -

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity.

Contractor daily rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer-Centricity over the 6 months to 12 December 2018.

Contractor daily rate histogram for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity.

Contractor hourly rate trend for Customer-Centricity in the UK

Customer-Centricity
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 415 £497 -5.29% 139
UK excluding London +23 248 £450 -5.26% 82
London +37 200 £525 -4.55% 62
South East +17 139 £450 +21.62% 25
East of England +7 30 £436 -22.44% 15
Midlands 0 23 £500 +66.67% 9
North of England -19 21 £475 - 17
Wales +6 19 £450 +7.14% 2
East Midlands +17 16 £525 +61.54% 1
Scotland -26 14 £588 - 3
Yorkshire -12 9 £398 -6.47% 9
North West -17 9 £481 -23.00% 8
West Midlands -13 7 £438 +45.83% 8
South West -40 4 £425 -24.28% 11
North East -6 3 £513 -

For the 6 months to 12 December 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer-Centricity.

1 228 (50.00%) Agile Software Development
2 125 (27.41%) Finance
3 112 (24.56%) Telecoms
4 103 (22.59%) Project Management
5 82 (17.98%) Scrum
6 76 (16.67%) User Experience
7 74 (16.23%) Analytical Skills
8 65 (14.25%) Degree
9 64 (14.04%) Stakeholder Management
10 62 (13.60%) Customer-Centric Approach
11 58 (12.72%) TDD
12 57 (12.50%) DevOps
13 56 (12.28%) Cloud Computing
14 55 (12.06%) Microsoft
15 50 (10.96%) Banking
16 48 (10.53%) JavaScript
16 48 (10.53%) ITIL
17 46 (10.09%) Amazon AWS
18 45 (9.87%) BDD
19 44 (9.65%) Retail
20 42 (9.21%) Microsoft Office
21 40 (8.77%) Microsoft Excel
21 40 (8.77%) Kanban
22 39 (8.55%) Microsoft Azure
23 38 (8.33%) Software Engineering
23 38 (8.33%) Management Information System
23 38 (8.33%) Analytics
24 37 (8.11%) Problem-Solving
25 32 (7.02%) Marketing
26 31 (6.80%) PRINCE2

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (2.85%) SharePoint
2 12 (2.63%) SAS
3 11 (2.41%) Confluence
4 4 (0.88%) Apache
5 3 (0.66%) CMS
5 3 (0.66%) GlassFish
5 3 (0.66%) Jetty
6 2 (0.44%) OpenStack
7 1 (0.22%) Cloud Foundry
7 1 (0.22%) Skype for Business
7 1 (0.22%) WebSphere
Applications
1 42 (9.21%) Microsoft Office
2 40 (8.77%) Microsoft Excel
3 30 (6.58%) Microsoft PowerPoint
4 11 (2.41%) MS Visio
5 5 (1.10%) Microsoft Project
6 4 (0.88%) Photoshop
7 3 (0.66%) Adobe Illustrator
7 3 (0.66%) Chatbot
8 2 (0.44%) Adobe After Effects
8 2 (0.44%) OmniGraffle
9 1 (0.22%) InDesign
9 1 (0.22%) InVision
9 1 (0.22%) UXPin
Business Applications
1 10 (2.19%) Remedy ITSM
2 4 (0.88%) Oracle EBS
2 4 (0.88%) Oracle EBS R12
3 2 (0.44%) Oracle Assets
3 2 (0.44%) Oracle Cash Management
3 2 (0.44%) Oracle Internet Expenses
3 2 (0.44%) Oracle Payables
3 2 (0.44%) SAP Oil and Gas
4 1 (0.22%) Unica
4 1 (0.22%) Workday HCM
Cloud Services
1 56 (12.28%) Cloud Computing
2 46 (10.09%) Amazon AWS
3 39 (8.55%) Microsoft Azure
4 18 (3.95%) Google Cloud Platform
5 12 (2.63%) Office 365
6 7 (1.54%) SaaS
7 6 (1.32%) PaaS
7 6 (1.32%) Salesforce Sales Cloud
7 6 (1.32%) Salesforce Service Cloud
8 3 (0.66%) Adobe Creative Cloud
8 3 (0.66%) Azure Data Factory
8 3 (0.66%) IaaS
8 3 (0.66%) Slack
9 2 (0.44%) GitHub
9 2 (0.44%) npm
10 1 (0.22%) AWS CloudFormation
10 1 (0.22%) Azure Active Directory
10 1 (0.22%) OneDrive
10 1 (0.22%) Serverless
10 1 (0.22%) Taleo
Communications & Networking
1 12 (2.63%) Wireless
2 11 (2.41%) 3GPP
2 11 (2.41%) Firewall
3 9 (1.97%) LAN
3 9 (1.97%) WAN
4 7 (1.54%) BGP
5 5 (1.10%) DHCP
5 5 (1.10%) Intrusion Detection
5 5 (1.10%) Network Security
5 5 (1.10%) Radio Access Network
6 4 (0.88%) Broadband
6 4 (0.88%) MPLS
6 4 (0.88%) MVNO
6 4 (0.88%) TCP/IP
6 4 (0.88%) VoIP
7 3 (0.66%) H.323
7 3 (0.66%) Internet
7 3 (0.66%) MGCP
7 3 (0.66%) RTP
7 3 (0.66%) SCCP
Database & Business Intelligence
1 28 (6.14%) Relational Database
2 27 (5.92%) Data Warehouse
3 15 (3.29%) Big Data
4 7 (1.54%) MySQL
5 5 (1.10%) Power BI
5 5 (1.10%) SQL Server
6 3 (0.66%) MongoDB
6 3 (0.66%) NoSQL
6 3 (0.66%) Text Mining
7 2 (0.44%) Apache Cassandra
7 2 (0.44%) Apache Hive
7 2 (0.44%) Geospatial Data
7 2 (0.44%) GIS
7 2 (0.44%) Hadoop
7 2 (0.44%) HDInsight
7 2 (0.44%) MariaDB
7 2 (0.44%) SQL Server Integration Services
7 2 (0.44%) Sybase IQ
8 1 (0.22%) SQL Server 2016
8 1 (0.22%) SSDT
Development Applications
1 26 (5.70%) JIRA
2 21 (4.61%) Jenkins
3 16 (3.51%) Babel
3 16 (3.51%) webpack
4 15 (3.29%) Atlassian Bamboo
5 13 (2.85%) Git (software)
6 11 (2.41%) Axure RP
7 8 (1.75%) Mercurial
7 8 (1.75%) Subversion
8 4 (0.88%) Maven
9 3 (0.66%) Cucumber
9 3 (0.66%) Visual Studio
9 3 (0.66%) Visual Studio Team System
10 2 (0.44%) Jasmine
10 2 (0.44%) Team Foundation Server
11 1 (0.22%) Bundler
11 1 (0.22%) Mocha
11 1 (0.22%) RubyGems
11 1 (0.22%) SonarQube
11 1 (0.22%) Xcode
General
1 125 (27.41%) Finance
2 112 (24.56%) Telecoms
3 50 (10.96%) Banking
4 44 (9.65%) Retail
5 32 (7.02%) Marketing
6 23 (5.04%) Mandarin Language
7 18 (3.95%) Legal
8 6 (1.32%) Manufacturing
9 4 (0.88%) Automotive
9 4 (0.88%) Games
10 3 (0.66%) Law
10 3 (0.66%) Retail Banking
11 2 (0.44%) Advertising
11 2 (0.44%) Billing
11 2 (0.44%) Electronics
11 2 (0.44%) Financial Institution
11 2 (0.44%) Front Office
11 2 (0.44%) General Ledger
12 1 (0.22%) Back Office
12 1 (0.22%) Publishing
Job Titles
1 100 (21.93%) Analyst
2 55 (12.06%) Developer
3 38 (8.33%) Business Analyst
4 34 (7.46%) Designer
5 26 (5.70%) Project Manager
5 26 (5.70%) UX Designer
6 23 (5.04%) Consultant
6 23 (5.04%) Software Engineer
7 19 (4.17%) Architect
7 19 (4.17%) PHP Developer
7 19 (4.17%) React Developer
8 18 (3.95%) PHP Software Engineer
8 18 (3.95%) Senior Developer
9 15 (3.29%) Agile Developer
9 15 (3.29%) Coordinator
9 15 (3.29%) Delivery Manager
9 15 (3.29%) Developer/Software Engineer
9 15 (3.29%) Service Analyst
10 13 (2.85%) Technical Analyst
10 13 (2.85%) Technical Business Analyst
Libraries, Frameworks & Software Standards
1 27 (5.92%) Node.js
1 27 (5.92%) Web Services
2 26 (5.70%) React
3 25 (5.48%) REST
4 24 (5.26%) CSS
5 22 (4.82%) AngularJS
6 16 (3.51%) Fusebox
6 16 (3.51%) Vue.js
7 13 (2.85%) HTML
7 13 (2.85%) Sass
8 8 (1.75%) JSON
8 8 (1.75%) React Native
8 8 (1.75%) Redux
9 7 (1.54%) .NET
10 6 (1.32%) HTML5
11 5 (1.10%) CSS3
12 4 (0.88%) Middleware
12 4 (0.88%) Spring
13 3 (0.66%) Hibernate
13 3 (0.66%) J2EE
Miscellaneous
1 76 (16.67%) User Experience
2 74 (16.23%) Analytical Skills
3 38 (8.33%) Management Information System
4 25 (5.48%) Self-Motivation
5 18 (3.95%) Mobile App
6 11 (2.41%) FMCG
7 10 (2.19%) Social Media
8 8 (1.75%) EPoS
9 7 (1.54%) Data Centre
9 7 (1.54%) Greenfield Project
10 6 (1.32%) Fintech
11 5 (1.10%) Online Banking
11 5 (1.10%) Security Operations Centre
12 4 (0.88%) Cloud Native
13 3 (0.66%) Algorithms
13 3 (0.66%) Analytical Mindset
13 3 (0.66%) Driving Licence
13 3 (0.66%) Virtual Team
14 2 (0.44%) Marketing Technology
14 2 (0.44%) Private Cloud
Operating Systems
1 21 (4.61%) Windows
2 19 (4.17%) Apple iOS
3 17 (3.73%) Android
4 11 (2.41%) Windows 7
5 10 (2.19%) Windows 8
6 7 (1.54%) Windows 10
7 6 (1.32%) Linux
8 2 (0.44%) Ubuntu
8 2 (0.44%) Unix
8 2 (0.44%) Windows Server
9 1 (0.22%) Mac OS X
Processes & Methodologies
1 228 (50.00%) Agile Software Development
2 103 (22.59%) Project Management
3 82 (17.98%) Scrum
4 64 (14.04%) Stakeholder Management
5 62 (13.60%) Customer-Centric Approach
6 58 (12.72%) TDD
7 57 (12.50%) DevOps
8 48 (10.53%) ITIL
9 45 (9.87%) BDD
10 40 (8.77%) Kanban
11 38 (8.33%) Analytics
11 38 (8.33%) Software Engineering
12 37 (8.11%) Problem-Solving
13 31 (6.80%) PRINCE2
14 29 (6.36%) Data Analysis
14 29 (6.36%) Test Automation
15 28 (6.14%) E-Commerce
15 28 (6.14%) Microservices
15 28 (6.14%) Technical Leadership
16 27 (5.92%) User-Centered Design (UCD)
Programming Languages
1 48 (10.53%) JavaScript
2 30 (6.58%) SQL
3 24 (5.26%) PHP
3 24 (5.26%) TypeScript
4 23 (5.04%) Python
5 22 (4.82%) ES6
6 20 (4.39%) Java
7 11 (2.41%) VBA
8 10 (2.19%) C
9 7 (1.54%) ES7
10 5 (1.10%) Go
10 5 (1.10%) R
11 4 (0.88%) Bash Shell
11 4 (0.88%) C#
12 3 (0.66%) Apex Code
13 2 (0.44%) Java 8
13 2 (0.44%) PowerShell
14 1 (0.22%) Ada
14 1 (0.22%) Ruby
14 1 (0.22%) Shell Script
Qualifications
1 65 (14.25%) Degree
2 19 (4.17%) Security Cleared
3 10 (2.19%) Cisco Certification
4 9 (1.97%) BPSS Clearance
4 9 (1.97%) Computer Science Degree
4 9 (1.97%) SC Cleared
5 8 (1.75%) CCNP
6 6 (1.32%) ISEB
6 6 (1.32%) ITIL Foundation Certificate
7 5 (1.10%) Numerate Degree
7 5 (1.10%) PMI Certification
7 5 (1.10%) PMP
8 4 (0.88%) CCIE
8 4 (0.88%) ITIL Certification
8 4 (0.88%) PRINCE2 Practitioner
9 3 (0.66%) APMP
9 3 (0.66%) CTC Cleared
10 2 (0.44%) CCIE Collaboration
10 2 (0.44%) DV Cleared
10 2 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 24 (5.26%) PMO
2 16 (3.51%) QA
3 15 (3.29%) SLA
4 3 (0.66%) GDPR
4 3 (0.66%) ISO/IEC 27001
5 2 (0.44%) PSD2
6 1 (0.22%) Actionable Recommendations
6 1 (0.22%) Data Quality
6 1 (0.22%) Disclosure Scotland
6 1 (0.22%) ISO 9001
6 1 (0.22%) ISO/IEC 20000
6 1 (0.22%) NEBOSH
6 1 (0.22%) Section 508
6 1 (0.22%) WAI
6 1 (0.22%) WCAG
System Software
1 17 (3.73%) Docker
2 11 (2.41%) Virtual Desktop
3 10 (2.19%) VMware Infrastructure
4 6 (1.32%) Active Directory
5 2 (0.44%) BIND 9
5 2 (0.44%) KVM
5 2 (0.44%) NFS
5 2 (0.44%) Postfix
5 2 (0.44%) VMware NSX
6 1 (0.22%) Microsoft App-V
Systems Management
1 21 (4.61%) Ansible
1 21 (4.61%) Kubernetes
2 19 (4.17%) Terraform
3 10 (2.19%) vCenter Server
4 3 (0.66%) SCCM
5 1 (0.22%) Microsoft Intune
5 1 (0.22%) Netcool
5 1 (0.22%) SCOM
Vendors
1 55 (12.06%) Microsoft
2 23 (5.04%) Google
3 19 (4.17%) Huawei
4 14 (3.07%) Zend
5 13 (2.85%) Cisco
6 12 (2.63%) Adobe
6 12 (2.63%) VMware
7 11 (2.41%) Citrix
7 11 (2.41%) Remedy
8 10 (2.19%) BMC
8 10 (2.19%) Wyse
9 9 (1.97%) Salesforce.com
10 8 (1.75%) SAP
11 6 (1.32%) Oracle
12 5 (1.10%) ServiceNow
13 4 (0.88%) Aderant
14 3 (0.66%) BT
14 3 (0.66%) Dell
14 3 (0.66%) EMC
14 3 (0.66%) Tableau