Period
to 25 September 2018

The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 522 566 676
Rank change year-on-year +44 +110 +41
Contract jobs citing Customer-Centricity 411 307 218
As % of all contract IT jobs advertised in the UK 0.40% 0.31% 0.21%
As % of the Processes & Methodologies category 0.46% 0.37% 0.24%
Number of daily rates quoted 232 171 131
UK median daily rate £475 £500 £425
Median daily rate % change year-on-year -5.00% +17.65% -1.73%
10th Percentile £315 £242 £330
90th Percentile £688 £638 £600
UK excluding London median daily rate £450 £375 £398
% change year-on-year +20.00% -5.78% -3.52%
Number of hourly rates quoted 4 2 0
UK median hourly rate £21.44 £25.27 -
Median hourly rate % change year-on-year -15.16% - -
UK excluding London median hourly rate - £25.27 -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 88,599 84,098 90,163
As % of all contract IT jobs advertised in the UK 86.17% 85.60% 85.07%
Number of daily rates quoted 58,535 55,446 59,633
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +4.94%
10th Percentile £300 £278 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,426 2,078 2,364
UK median hourly rate £20.55 £24.00 £22.84
Median hourly rate % change year-on-year -14.38% +5.10% +4.22%
10th Percentile £11.17 £11.25 £11.25
90th Percentile £50.00 £50.00 £47.83
UK excluding London median hourly rate £20.00 £24.00 £23.50
% change year-on-year -16.67% +2.13% +6.82%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity.

Contractor daily rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer-Centricity over the 6 months to 25 September 2018.

Contractor daily rate histogram for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity.

Contractor hourly rate trend for Customer-Centricity in the UK

Customer-Centricity
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 363 £500 - 155
UK excluding London +48 254 £450 +20.00% 135
London +6 155 £535 -2.73% 35
South East +6 129 £500 +50.94% 34
Wales +15 35 £450 +56.52% 5
East of England +7 29 £450 -7.88% 13
Midlands -10 23 £475 +26.67% 18
North of England -8 19 £360 -26.90% 44
East Midlands +12 16 £434 +33.46% 7
Scotland -17 11 £513 +24.24% 10
North West -18 8 £369 -28.40% 24
South West -22 8 £464 -7.25% 11
West Midlands -18 7 £475 +58.33% 11
Yorkshire -22 7 £350 -12.50% 11
North East -6 4 £513 -12.39% 9

For the 6 months to 25 September 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer-Centricity.

1 219 (53.28%) Agile Software Development
2 109 (26.52%) Finance
3 98 (23.84%) Project Management
4 80 (19.46%) Telecoms
5 78 (18.98%) Customer-Centric Approach
6 75 (18.25%) Scrum
7 71 (17.27%) TDD
8 59 (14.36%) Stakeholder Management
8 59 (14.36%) Degree
8 59 (14.36%) User Experience
9 56 (13.63%) Analytical Skills
10 49 (11.92%) DevOps
11 48 (11.68%) Kanban
12 47 (11.44%) Test Automation
13 46 (11.19%) Cloud Computing
14 45 (10.95%) Software Engineering
15 43 (10.46%) Microsoft
16 42 (10.22%) Web Services
16 42 (10.22%) Banking
17 41 (9.98%) PHP
18 40 (9.73%) Relational Database
19 39 (9.49%) JavaScript
19 39 (9.49%) Microsoft Office
20 38 (9.25%) Retail
21 37 (9.00%) SOA
22 36 (8.76%) Data Warehouse
23 35 (8.52%) ITIL
23 35 (8.52%) Amazon AWS
24 34 (8.27%) Marketing
24 34 (8.27%) Management Information System

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.16%) Confluence
1 13 (3.16%) SharePoint
2 4 (0.97%) SAS
3 3 (0.73%) CMS
4 2 (0.49%) Apache
5 1 (0.24%) Cloud Foundry
5 1 (0.24%) Eucalyptus
5 1 (0.24%) GlassFish
5 1 (0.24%) IIS
5 1 (0.24%) Jetty
5 1 (0.24%) Liferay
5 1 (0.24%) OpenStack
5 1 (0.24%) Skype for Business
5 1 (0.24%) Tomcat
5 1 (0.24%) WebSphere
5 1 (0.24%) WordPress
Applications
1 39 (9.49%) Microsoft Office
2 32 (7.79%) Microsoft Excel
3 26 (6.33%) Microsoft PowerPoint
4 11 (2.68%) MS Visio
5 5 (1.22%) Microsoft Project
6 3 (0.73%) OmniGraffle
7 2 (0.49%) Adobe Illustrator
7 2 (0.49%) InVision
7 2 (0.49%) Photoshop
8 1 (0.24%) Adobe After Effects
Business Applications
1 8 (1.95%) Remedy ITSM
2 4 (0.97%) Oracle EBS
2 4 (0.97%) Oracle EBS R12
3 2 (0.49%) Oracle Assets
3 2 (0.49%) Oracle Cash Management
3 2 (0.49%) Oracle Internet Expenses
3 2 (0.49%) Oracle Payables
3 2 (0.49%) SessionCam
4 1 (0.24%) Magento
4 1 (0.24%) SAP CO
4 1 (0.24%) SAP FI
4 1 (0.24%) SAP FI/CO
4 1 (0.24%) SAP Hybris
Cloud Services
1 46 (11.19%) Cloud Computing
2 35 (8.52%) Amazon AWS
3 30 (7.30%) Microsoft Azure
4 14 (3.41%) Google Cloud Platform
5 8 (1.95%) Office 365
6 7 (1.70%) PaaS
7 6 (1.46%) Salesforce Sales Cloud
7 6 (1.46%) Salesforce Service Cloud
8 4 (0.97%) Adobe Creative Cloud
8 4 (0.97%) Google Analytics
9 3 (0.73%) Azure Data Factory
9 3 (0.73%) GitHub
9 3 (0.73%) SaaS
10 2 (0.49%) Azure Active Directory
10 2 (0.49%) IaaS
10 2 (0.49%) Trello
11 1 (0.24%) AWS CloudFormation
11 1 (0.24%) FinancialForce
11 1 (0.24%) G Suite
11 1 (0.24%) OpenShift
Communications & Networking
1 7 (1.70%) Firewall
2 6 (1.46%) LAN
2 6 (1.46%) WAN
3 5 (1.22%) DHCP
4 4 (0.97%) BGP
4 4 (0.97%) Intrusion Detection
4 4 (0.97%) MVNO
4 4 (0.97%) Radio Access Network
5 3 (0.73%) H.323
5 3 (0.73%) Internet
5 3 (0.73%) LTE
5 3 (0.73%) MGCP
5 3 (0.73%) RTP
5 3 (0.73%) SCCP
5 3 (0.73%) Wireless
6 2 (0.49%) 3GPP
6 2 (0.49%) DNS
6 2 (0.49%) GSM
6 2 (0.49%) TCP/IP
6 2 (0.49%) UMTS
Database & Business Intelligence
1 40 (9.73%) Relational Database
2 36 (8.76%) Data Warehouse
3 11 (2.68%) Big Data
4 6 (1.46%) Power BI
4 6 (1.46%) SQL Server
5 5 (1.22%) MySQL
6 4 (0.97%) SQL Server Integration Services
6 4 (0.97%) SQL Server Reporting Services
7 3 (0.73%) BusinessObjects
8 2 (0.49%) Apache Hive
8 2 (0.49%) Cosmos DB
8 2 (0.49%) Hadoop
8 2 (0.49%) HDInsight
8 2 (0.49%) MongoDB
8 2 (0.49%) NoSQL
9 1 (0.24%) Amazon Redshift
9 1 (0.24%) Apache Cassandra
Development Applications
1 30 (7.30%) JIRA
2 22 (5.35%) Jenkins
3 16 (3.89%) Atlassian Bamboo
4 14 (3.41%) Axure RP
5 11 (2.68%) Babel
5 11 (2.68%) webpack
6 9 (2.19%) Git (software)
7 5 (1.22%) Maven
7 5 (1.22%) Subversion
7 5 (1.22%) Visual Studio
8 3 (0.73%) Mercurial
9 2 (0.49%) Cucumber
9 2 (0.49%) Sublime Text
9 2 (0.49%) Team Foundation Server
9 2 (0.49%) Visual Studio Team System
10 1 (0.24%) Appcelerator Titanium
10 1 (0.24%) Bundler
10 1 (0.24%) Hudson
10 1 (0.24%) RubyGems
10 1 (0.24%) SQL Server Management Studio (SSMS)
General
1 109 (26.52%) Finance
2 80 (19.46%) Telecoms
3 42 (10.22%) Banking
4 38 (9.25%) Retail
5 34 (8.27%) Marketing
6 21 (5.11%) Legal
7 19 (4.62%) Mandarin Language
8 5 (1.22%) Manufacturing
9 4 (0.97%) Games
10 3 (0.73%) Law
11 2 (0.49%) Back Office
11 2 (0.49%) Billing
11 2 (0.49%) Electronics
11 2 (0.49%) General Ledger
11 2 (0.49%) Pharmaceutical
11 2 (0.49%) Retail Banking
12 1 (0.24%) Arabic Language
12 1 (0.24%) French Language
12 1 (0.24%) German Language
12 1 (0.24%) Spanish Language
Job Titles
1 69 (16.79%) Analyst
2 64 (15.57%) Developer
3 33 (8.03%) PHP Developer
3 33 (8.03%) Software Engineer
4 30 (7.30%) Designer
5 29 (7.06%) Project Manager
6 25 (6.08%) PHP Software Engineer
7 23 (5.60%) Business Analyst
8 22 (5.35%) Agile Developer
8 22 (5.35%) Architect
8 22 (5.35%) Developer/Software Engineer
8 22 (5.35%) UX Designer
9 21 (5.11%) Consultant
9 21 (5.11%) PHP Zend Developer
10 16 (3.89%) React Developer
11 12 (2.92%) Service Analyst
11 12 (2.92%) Software Developer
12 11 (2.68%) Coordinator
12 11 (2.68%) Product Owner
13 10 (2.43%) Senior Developer
Libraries, Frameworks & Software Standards
1 42 (10.22%) Web Services
2 25 (6.08%) React
3 24 (5.84%) Node.js
4 23 (5.60%) CSS
5 16 (3.89%) AngularJS
6 14 (3.41%) HTML
6 14 (3.41%) REST
6 14 (3.41%) Vue.js
7 12 (2.92%) .NET
8 11 (2.68%) Fusebox
8 11 (2.68%) Sass
9 7 (1.70%) Laravel
10 6 (1.46%) Symfony
11 5 (1.22%) HTML5
12 4 (0.97%) ASP.NET
12 4 (0.97%) Middleware
12 4 (0.97%) Visualforce
13 3 (0.73%) Apache Flex
13 3 (0.73%) JSON
13 3 (0.73%) WCF
Miscellaneous
1 59 (14.36%) User Experience
2 56 (13.63%) Analytical Skills
3 34 (8.27%) Management Information System
4 17 (4.14%) Mobile App
5 14 (3.41%) Computer Science
5 14 (3.41%) Self-Motivation
6 9 (2.19%) Social Media
7 7 (1.70%) Data Centre
8 4 (0.97%) Greenfield Project
8 4 (0.97%) Online Banking
8 4 (0.97%) Security Operations Centre
9 3 (0.73%) Cloud Native
9 3 (0.73%) PMI
9 3 (0.73%) Taxonomies
10 2 (0.49%) Algorithms
10 2 (0.49%) Driving Licence
10 2 (0.49%) Fintech
10 2 (0.49%) Marketing Technology
10 2 (0.49%) Virtual Team
10 2 (0.49%) Xbox
Operating Systems
1 15 (3.65%) Windows
2 12 (2.92%) Apple iOS
3 11 (2.68%) Android
4 8 (1.95%) Linux
5 6 (1.46%) Windows 7
5 6 (1.46%) Windows 8
6 4 (0.97%) Windows 10
7 3 (0.73%) Unix
8 1 (0.24%) Debian
8 1 (0.24%) Mac OS
8 1 (0.24%) Mac OS X
8 1 (0.24%) Red Hat Enterprise Linux
8 1 (0.24%) SUSE
8 1 (0.24%) Ubuntu
8 1 (0.24%) Windows Server
Processes & Methodologies
1 219 (53.28%) Agile Software Development
2 98 (23.84%) Project Management
3 78 (18.98%) Customer-Centric Approach
4 75 (18.25%) Scrum
5 71 (17.27%) TDD
6 59 (14.36%) Stakeholder Management
7 49 (11.92%) DevOps
8 48 (11.68%) Kanban
9 47 (11.44%) Test Automation
10 45 (10.95%) Software Engineering
11 37 (9.00%) SOA
12 35 (8.52%) ITIL
13 33 (8.03%) Analytics
14 31 (7.54%) E-Commerce
14 31 (7.54%) Problem-Solving
15 30 (7.30%) BDD
16 28 (6.81%) Software Delivery
17 25 (6.08%) Waterfall
18 24 (5.84%) Pair Programming
18 24 (5.84%) PRINCE2
Programming Languages
1 41 (9.98%) PHP
2 39 (9.49%) JavaScript
3 23 (5.60%) Java
3 23 (5.60%) SQL
3 23 (5.60%) TypeScript
4 22 (5.35%) Python
5 16 (3.89%) ES6
6 10 (2.43%) C
6 10 (2.43%) ES7
7 9 (2.19%) C#
8 7 (1.70%) Go
9 5 (1.22%) VBA
10 4 (0.97%) Apex Code
10 4 (0.97%) R
11 2 (0.49%) PowerShell
11 2 (0.49%) Ruby
11 2 (0.49%) VB.NET
12 1 (0.24%) C++
12 1 (0.24%) T-SQL
12 1 (0.24%) VB
Qualifications
1 59 (14.36%) Degree
2 15 (3.65%) Security Cleared
3 10 (2.43%) Computer Science Degree
4 9 (2.19%) PMP
5 7 (1.70%) SC Cleared
6 6 (1.46%) BPSS Clearance
7 5 (1.22%) CCNP
7 5 (1.22%) Cisco Certification
7 5 (1.22%) ISEB
7 5 (1.22%) PMI Certification
8 4 (0.97%) ITIL Foundation Certificate
9 3 (0.73%) APMP
9 3 (0.73%) CCIE
9 3 (0.73%) DV Cleared
9 3 (0.73%) PRINCE2 Practitioner
10 2 (0.49%) CCIE Collaboration
10 2 (0.49%) VMware Certified Professional (VCP)
11 1 (0.24%) HP ASE
11 1 (0.24%) ITIL Certification
11 1 (0.24%) Microsoft Certification
Quality Assurance & Compliance
1 17 (4.14%) SLA
2 16 (3.89%) PMO
3 12 (2.92%) QA
4 5 (1.22%) GDPR
5 4 (0.97%) ISO/IEC 27001
6 3 (0.73%) COBIT
7 2 (0.49%) Actionable Recommendations
7 2 (0.49%) PSD2
8 1 (0.24%) Data Quality
8 1 (0.24%) Disclosure Scotland
8 1 (0.24%) ISO 9001
8 1 (0.24%) ISO/IEC 20000
8 1 (0.24%) NEBOSH
8 1 (0.24%) PCI DSS
System Software
1 15 (3.65%) Docker
2 7 (1.70%) VMware Infrastructure
3 6 (1.46%) Virtual Desktop
4 5 (1.22%) Active Directory
5 2 (0.49%) VMware NSX
6 1 (0.24%) Ceph
6 1 (0.24%) Microsoft Virtual Server
6 1 (0.24%) Virtual Servers
6 1 (0.24%) vSphere
6 1 (0.24%) XenApp
Systems Management
1 20 (4.87%) Ansible
1 20 (4.87%) Terraform
2 9 (2.19%) Kubernetes
3 6 (1.46%) vCenter Server
4 2 (0.49%) SCCM
5 1 (0.24%) EMC VPLEX
5 1 (0.24%) Microsoft Intune
5 1 (0.24%) Nagios
5 1 (0.24%) NetIQ Identity Manager
5 1 (0.24%) SCOM
5 1 (0.24%) Simpana
5 1 (0.24%) Single Sign-On
Vendors
1 43 (10.46%) Microsoft
2 27 (6.57%) Zend
3 20 (4.87%) Google
4 17 (4.14%) Adobe
5 11 (2.68%) Huawei
6 10 (2.43%) Salesforce.com
7 9 (2.19%) BMC
7 9 (2.19%) Remedy
7 9 (2.19%) VMware
8 7 (1.70%) Citrix
9 6 (1.46%) Cisco
9 6 (1.46%) Oracle
9 6 (1.46%) Wyse
10 4 (0.97%) Aderant
10 4 (0.97%) IBM
10 4 (0.97%) SAP
11 3 (0.73%) BT
11 3 (0.73%) MuleSoft
11 3 (0.73%) Omniture
11 3 (0.73%) ServiceNow