Customer-Centric
UK
The table below provides summary statistics for contract job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer-Centricity over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 408 | 391 | 531 |
| Rank change year-on-year | -17 | +140 | +17 |
| Contract jobs citing Customer-Centricity | 113 | 193 | 187 |
| As % of all contract jobs advertised in the UK | 0.39% | 0.44% | 0.31% |
| As % of the Processes & Methodologies category | 0.42% | 0.51% | 0.35% |
| Number of daily rates quoted | 74 | 123 | 130 |
| 10th Percentile | £335 | £176 | £169 |
| 25th Percentile | £436 | £345 | £340 |
| Median daily rate (50th Percentile) | £500 | £463 | £505 |
| Median % change year-on-year | +8.11% | -8.42% | -8.18% |
| 75th Percentile | £625 | £589 | £634 |
| 90th Percentile | £681 | £675 | £700 |
| UK excluding London median daily rate | £500 | £375 | £500 |
| % change year-on-year | +33.33% | -25.00% | - |
| Number of hourly rates quoted | 5 | 3 | 1 |
| 10th Percentile | £13.25 | - | - |
| 25th Percentile | £15.25 | £6.57 | - |
| Median hourly rate | £15.80 | £7.85 | £37.34 |
| Median % change year-on-year | +101.27% | -78.98% | +42.25% |
| 75th Percentile | £26.04 | £12.82 | - |
| 90th Percentile | £29.33 | £15.03 | - |
| UK excluding London median hourly rate | £15.65 | £7.85 | - |
| % change year-on-year | +99.36% | - | - |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 26,594 | 37,597 | 53,655 |
| As % of all contract IT jobs advertised in the UK | 90.84% | 86.31% | 89.91% |
| Number of daily rates quoted | 17,149 | 24,227 | 37,238 |
| 10th Percentile | £308 | £300 | £325 |
| 25th Percentile | £413 | £413 | £438 |
| Median daily rate (50th Percentile) | £520 | £525 | £550 |
| Median % change year-on-year | -0.95% | -4.55% | +4.76% |
| 75th Percentile | £630 | £638 | £650 |
| 90th Percentile | £743 | £750 | £750 |
| UK excluding London median daily rate | £483 | £500 | £500 |
| % change year-on-year | -3.50% | - | +5.26% |
| Number of hourly rates quoted | 1,071 | 2,443 | 1,746 |
| 10th Percentile | £14.41 | £12.75 | £11.00 |
| 25th Percentile | £18.21 | £16.00 | £16.25 |
| Median hourly rate | £29.00 | £35.65 | £37.30 |
| Median % change year-on-year | -18.65% | -4.42% | +49.20% |
| 75th Percentile | £60.38 | £59.98 | £65.00 |
| 90th Percentile | £75.00 | £72.50 | £75.00 |
| UK excluding London median hourly rate | £27.50 | £37.34 | £36.00 |
| % change year-on-year | -26.35% | +3.72% | +80.00% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 1 May 2025.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Hourly Rate Histogram
Hourly rate distribution of jobs citing Customer-Centricity over the 6 months to 1 May 2025.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -17 | 102 | £500 | +9.59% | 927 |
| UK excluding London | +35 | 55 | £500 | +33.33% | 487 |
| London | -10 | 47 | £500 | +5.26% | 517 |
| Work from Home | +5 | 33 | £500 | -9.09% | 436 |
| South East | +41 | 27 | £500 | +5.26% | 144 |
| Midlands | +24 | 8 | £440 | -20.00% | 79 |
| South West | +38 | 7 | £325 | +62.50% | 41 |
| East of England | +27 | 7 | £650 | +88.41% | 54 |
| West Midlands | +13 | 5 | £400 | -27.27% | 42 |
| North of England | +10 | 5 | £563 | +32.35% | 133 |
| Scotland | +13 | 4 | £535 | +15.94% | 30 |
| North West | +13 | 3 | £600 | +60.00% | 76 |
| East Midlands | - | 3 | £500 | - | 32 |
| Yorkshire | +3 | 2 | £525 | +23.53% | 46 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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