Period
to 10 December 2017

The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 10 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
UK
6 months to
10 Dec 2017
Same period 2016 Same period 2015
Rank 543 663 681
Rank change year-on-year +120 +18 +51
Contract jobs citing Customer-Centricity 362 215 207
As % of all contract IT jobs advertised in the UK 0.35% 0.21% 0.18%
As % of the Processes & Methodologies category 0.42% 0.25% 0.22%
Number of daily rates quoted 192 123 148
UK median daily rate £525 £425 £414
Median daily rate % change year-on-year +23.53% +2.66% -2.59%
10th Percentile £313 £309 £275
90th Percentile £702 £650 £560
UK excluding London median daily rate £475 £392 £400
% change year-on-year +21.32% -2.12% -5.88%
Number of hourly rates quoted 3 0 0
UK median hourly rate £30.00 - -
UK excluding London median hourly rate £30.00 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86637 86215 93203
As % of all contract IT jobs advertised in the UK 84.56% 83.97% 82.08%
Number of daily rates quoted 57868 56960 60483
UK median daily rate £450 £425 £418
Median daily rate % change year-on-year +5.88% +1.80% +4.38%
10th Percentile £281 £263 £263
90th Percentile £638 £600 £600
UK excluding London median daily rate £403 £400 £388
% change year-on-year +0.63% +3.23% +3.33%
Number of hourly rates quoted 2002 2336 2766
UK median hourly rate £24.02 £24.00 £22.50
Median hourly rate % change year-on-year +0.08% +6.67% +15.38%
10th Percentile £11.25 £11.25 £11.25
90th Percentile £49.33 £48.75 £47.61
UK excluding London median hourly rate £25.00 £24.00 £23.50
% change year-on-year +4.17% +2.13% +17.50%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity.

Contractor daily rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer-Centricity over the 6 months to 10 December 2017.

Contractor daily rate histogram for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity.

Contractor hourly rate trend for Customer-Centricity in the UK

Customer-Centricity
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer-Centricity over the 6 months to 10 December 2017.

Contractor hourly rate histogram for Customer-Centricity in the UK

Customer-Centricity
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 10 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +125 328 £519 +22.06% 75
UK excluding London +126 195 £475 +21.32% 41
London +9 162 £550 +15.79% 39
South East +74 105 £375 +1.35% 12
Scotland +6 31 £588 +48.36% 3
East of England +4 17 £563 -10.00% 6
South West +19 15 £561 +36.06% 4
North of England +47 13 £475 +35.52% 11
Midlands +9 13 £300 -25.00% 3
North West +5 8 £625 +78.44% 4
East Midlands -5 8 £325 -18.75% 1
West Midlands +16 5 £300 -33.33% 2
North East +69 3 - - 1
Yorkshire +16 3 £425 - 6
Wales +14 1 £420 - 2

For the 6 months to 10 December 2017, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer-Centricity.

1 169 (46.69%) Agile Software Development
2 112 (30.94%) Finance
3 64 (17.68%) Telecoms
3 64 (17.68%) User Experience
4 62 (17.13%) Degree
5 58 (16.02%) DevOps
6 54 (14.92%) Microsoft
7 50 (13.81%) Microsoft Excel
8 43 (11.88%) Project Management
9 42 (11.60%) Scrum
10 41 (11.33%) Microsoft PowerPoint
11 40 (11.05%) Technical Architecture
11 40 (11.05%) Analytical Skills
12 38 (10.50%) ITIL
13 37 (10.22%) Stakeholder Management
13 37 (10.22%) Banking
14 35 (9.67%) Enterprise Architecture
14 35 (9.67%) Security Cleared
14 35 (9.67%) Cloud Computing
14 35 (9.67%) Amazon AWS
15 34 (9.39%) Software Engineering
15 34 (9.39%) Microsoft Office
16 32 (8.84%) QA
16 32 (8.84%) Customer-Centric Approach
17 31 (8.56%) Marketing
18 30 (8.29%) Open Source
18 30 (8.29%) Waterfall
19 29 (8.01%) Java
19 29 (8.01%) Analytics
20 28 (7.73%) User Stories

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (3.04%) CMS
1 11 (3.04%) SharePoint
2 6 (1.66%) OpenStack
3 4 (1.10%) Confluence
4 3 (0.83%) GlassFish
4 3 (0.83%) Jetty
4 3 (0.83%) Skype for Business
4 3 (0.83%) Tomcat
5 2 (0.55%) Sitecore CMS
Applications
1 50 (13.81%) Microsoft Excel
2 41 (11.33%) Microsoft PowerPoint
3 34 (9.39%) Microsoft Office
4 10 (2.76%) MS Visio
5 8 (2.21%) InVision
6 6 (1.66%) Microsoft Project
7 3 (0.83%) Photoshop
8 2 (0.55%) Adobe Illustrator
9 1 (0.28%) Adobe After Effects
9 1 (0.28%) Adobe Creative Suite
Business Applications
1 8 (2.21%) Dynamics CRM
2 4 (1.10%) Salesforce.com CRM
3 2 (0.55%) Cognos TM1
3 2 (0.55%) Oracle Retail
3 2 (0.55%) Remedy ITSM
3 2 (0.55%) SAP Retail
3 2 (0.55%) SAP S/4HANA
3 2 (0.55%) Temenos T24
4 1 (0.28%) Eloqua
4 1 (0.28%) Maximo
4 1 (0.28%) Oracle Applications
4 1 (0.28%) Oracle CRM
4 1 (0.28%) Primavera
4 1 (0.28%) SAP CO
4 1 (0.28%) SAP FI
4 1 (0.28%) SAP FI/CO
4 1 (0.28%) SAP MM
Cloud Services
1 35 (9.67%) Amazon AWS
1 35 (9.67%) Cloud Computing
2 24 (6.63%) Microsoft Azure
3 13 (3.59%) IaaS
4 12 (3.31%) Google Cloud Platform
5 5 (1.38%) Adobe Creative Cloud
6 4 (1.10%) Office 365
6 4 (1.10%) SaaS
7 3 (0.83%) Dynamics 365
8 2 (0.55%) Serverless
8 2 (0.55%) Slack
9 1 (0.28%) Azure Data Factory
9 1 (0.28%) Google Analytics
9 1 (0.28%) OneDrive
9 1 (0.28%) PaaS
Communications & Networking
1 7 (1.93%) LTE
2 6 (1.66%) Skype
3 5 (1.38%) Wireless
4 4 (1.10%) Internet
4 4 (1.10%) LAN
4 4 (1.10%) MVNO
4 4 (1.10%) WAN
5 3 (0.83%) 4G
5 3 (0.83%) SMS
6 2 (0.55%) 3GPP
6 2 (0.55%) MPLS
6 2 (0.55%) NAS
7 1 (0.28%) ADSL
7 1 (0.28%) Broadband
7 1 (0.28%) DNS
7 1 (0.28%) EIGRP
7 1 (0.28%) L2TP
7 1 (0.28%) OSPF
7 1 (0.28%) RIP
7 1 (0.28%) SAN
Database & Business Intelligence
1 7 (1.93%) NoSQL
2 5 (1.38%) Big Data
2 5 (1.38%) Data Warehouse
3 3 (0.83%) Data Mining
3 3 (0.83%) Enterprise Data Warehouse
3 3 (0.83%) Relational Database
3 3 (0.83%) SQL Server
4 2 (0.55%) MongoDB
4 2 (0.55%) MS Access
4 2 (0.55%) MySQL
4 2 (0.55%) OLAP
4 2 (0.55%) SAP HANA
5 1 (0.28%) Amazon Redshift
5 1 (0.28%) Apache Cassandra
5 1 (0.28%) Apache Hive
5 1 (0.28%) BusinessObjects Business Intelligence
5 1 (0.28%) Hadoop
5 1 (0.28%) HDInsight
5 1 (0.28%) Lumira
5 1 (0.28%) Redis
Development Applications
1 25 (6.91%) Jenkins
2 15 (4.14%) Git (software)
3 14 (3.87%) Atlassian Bamboo
3 14 (3.87%) JIRA
4 13 (3.59%) webpack
5 12 (3.31%) Babel
6 6 (1.66%) Axure RP
6 6 (1.66%) Visual Studio
7 5 (1.38%) GCC
7 5 (1.38%) Maven
8 3 (0.83%) Bitbucket
8 3 (0.83%) Eclipse
8 3 (0.83%) GDB
8 3 (0.83%) Hudson
8 3 (0.83%) JUnit
8 3 (0.83%) Mockito
8 3 (0.83%) Subversion
8 3 (0.83%) Team Foundation Server
9 2 (0.55%) MSI
9 2 (0.55%) Sinon.JS
General
1 112 (30.94%) Finance
2 64 (17.68%) Telecoms
3 37 (10.22%) Banking
4 31 (8.56%) Marketing
5 27 (7.46%) Legal
6 23 (6.35%) Mandarin Language
6 23 (6.35%) Retail
7 13 (3.59%) Local Government
8 12 (3.31%) Electronics
9 7 (1.93%) Manufacturing
10 6 (1.66%) Back Office
11 4 (1.10%) Automotive
11 4 (1.10%) Billing
11 4 (1.10%) Law
11 4 (1.10%) Retail Banking
12 2 (0.55%) Advertising
12 2 (0.55%) Aerospace
12 2 (0.55%) Games
12 2 (0.55%) Publishing
Job Titles
1 70 (19.34%) Architect
2 47 (12.98%) Analyst
3 39 (10.77%) Technical Architect
4 29 (8.01%) Project Manager
5 28 (7.73%) Business Analyst
6 26 (7.18%) Developer
7 23 (6.35%) Designer
8 16 (4.42%) Digital Architect
9 15 (4.14%) Coordinator
9 15 (4.14%) Project Coordinator
10 13 (3.59%) Solutions Architect
11 11 (3.04%) Product Owner
12 10 (2.76%) Enterprise Architect
13 9 (2.49%) JavaScript Developer
13 9 (2.49%) Senior Manager
13 9 (2.49%) Software Engineer
14 8 (2.21%) Content Designer
14 8 (2.21%) Delivery Manager
14 8 (2.21%) IT Manager
15 7 (1.93%) Digital Business Analyst
Libraries, Frameworks & Software Standards
1 18 (4.97%) CSS
1 18 (4.97%) Node.js
1 18 (4.97%) React
2 16 (4.42%) HTML
3 11 (3.04%) AngularJS
3 11 (3.04%) Vue (Vue.js)
4 10 (2.76%) .NET
4 10 (2.76%) Fusebox
4 10 (2.76%) Sass
4 10 (2.76%) Spring
5 9 (2.49%) Velocity
6 8 (2.21%) Web Services
7 7 (1.93%) Hibernate
8 6 (1.66%) JPA
9 5 (1.38%) Express
9 5 (1.38%) HTML5
9 5 (1.38%) JMS
9 5 (1.38%) REST
9 5 (1.38%) RESTful
10 4 (1.10%) CSS3
Miscellaneous
1 64 (17.68%) User Experience
2 40 (11.05%) Analytical Skills
3 12 (3.31%) Blog
4 10 (2.76%) Cloud Native
4 10 (2.76%) PKI
5 9 (2.49%) Greenfield Project
6 8 (2.21%) Computer Science
7 7 (1.93%) Virtual Team
8 6 (1.66%) Management Information System
9 5 (1.38%) Mobile App
10 4 (1.10%) Social Media
10 4 (1.10%) Wiki
11 3 (0.83%) Data Centre
11 3 (0.83%) Data Protection Act
11 3 (0.83%) Enterprise Software
12 2 (0.55%) Algorithms
12 2 (0.55%) Digital Media
12 2 (0.55%) Fintech
12 2 (0.55%) Internet of Things
12 2 (0.55%) Security Operations Centre
Operating Systems
1 22 (6.08%) Windows
2 17 (4.70%) Linux
3 11 (3.04%) Windows Server
4 5 (1.38%) Android
4 5 (1.38%) Apple iOS
5 4 (1.10%) Unix
5 4 (1.10%) Windows 10
6 2 (0.55%) Windows 7
7 1 (0.28%) MVS
7 1 (0.28%) Windows 8
7 1 (0.28%) Windows Server 2012
7 1 (0.28%) Windows XP
Processes & Methodologies
1 169 (46.69%) Agile Software Development
2 58 (16.02%) DevOps
3 43 (11.88%) Project Management
4 42 (11.60%) Scrum
5 40 (11.05%) Technical Architecture
6 38 (10.50%) ITIL
7 37 (10.22%) Stakeholder Management
8 35 (9.67%) Enterprise Architecture
9 34 (9.39%) Software Engineering
10 32 (8.84%) Customer-Centric Approach
11 30 (8.29%) Open Source
11 30 (8.29%) Waterfall
12 29 (8.01%) Analytics
13 28 (7.73%) CRM
13 28 (7.73%) TDD
13 28 (7.73%) User Stories
14 25 (6.91%) Collaborative Working
15 24 (6.63%) Workflow
16 23 (6.35%) BDD
16 23 (6.35%) Continuous Improvement
Programming Languages
1 29 (8.01%) Java
2 27 (7.46%) JavaScript
3 21 (5.80%) SQL
4 14 (3.87%) ES6
5 13 (3.59%) Python
5 13 (3.59%) TypeScript
6 6 (1.66%) Bourne shell
6 6 (1.66%) PowerShell
7 4 (1.10%) C++
7 4 (1.10%) R
8 3 (0.83%) C
8 3 (0.83%) Go
9 2 (0.55%) Embedded C
9 2 (0.55%) Embedded C++
10 1 (0.28%) C#
10 1 (0.28%) Ruby
10 1 (0.28%) Scala
10 1 (0.28%) VB
10 1 (0.28%) VBScript
Qualifications
1 62 (17.13%) Degree
2 35 (9.67%) Security Cleared
3 18 (4.97%) SC Cleared
4 17 (4.70%) BPSS Clearance
5 7 (1.93%) PRINCE2 Practitioner
6 5 (1.38%) DV Cleared
6 5 (1.38%) ITIL Certification
7 4 (1.10%) APMP
7 4 (1.10%) Computer Science Degree
7 4 (1.10%) ISTQB
7 4 (1.10%) ISTQB Foundation Certification
7 4 (1.10%) PMI Certification
8 3 (0.83%) PMP
9 2 (0.55%) HND
9 2 (0.55%) ISEB
9 2 (0.55%) ITIL Foundation Certificate
9 2 (0.55%) Master's Degree
9 2 (0.55%) PRINCE2 Certification
10 1 (0.28%) A+ Certification
10 1 (0.28%) APMG
Quality Assurance & Compliance
1 32 (8.84%) QA
2 8 (2.21%) Data Quality
2 8 (2.21%) PMO
3 5 (1.38%) SLA
4 4 (1.10%) Disclosure Scotland
4 4 (1.10%) ISO/IEC 20000
5 3 (0.83%) GDPR
5 3 (0.83%) PSD2
6 2 (0.55%) Sarbanes-Oxley
7 1 (0.28%) Actionable Recommendations
7 1 (0.28%) ISO/IEC 27001
7 1 (0.28%) P3O
7 1 (0.28%) SEPA
System Software
1 21 (5.80%) Docker
2 10 (2.76%) VMware Infrastructure
3 3 (0.83%) Active Directory
3 3 (0.83%) vSphere
4 1 (0.28%) Apache ZooKeeper
4 1 (0.28%) VMware ESXi
Systems Management
1 23 (6.35%) Ansible
2 16 (4.42%) Terraform
3 10 (2.76%) Opscode Chef
3 10 (2.76%) Puppet
4 5 (1.38%) Kubernetes
4 5 (1.38%) SCCM
5 4 (1.10%) HP Quality Center
5 4 (1.10%) Netcool
6 2 (0.55%) Mesos
7 1 (0.28%) Microsoft Intune
7 1 (0.28%) Systems Management Server (SMS)
Vendors
1 54 (14.92%) Microsoft
2 15 (4.14%) Motorola
3 14 (3.87%) VMware
4 13 (3.59%) Google
5 11 (3.04%) SAP
6 9 (2.49%) Adobe
7 7 (1.93%) Oracle
8 6 (1.66%) Rackspace
9 5 (1.38%) HP
9 5 (1.38%) Remedy
9 5 (1.38%) Salesforce.com
10 4 (1.10%) ATG
10 4 (1.10%) IBM
11 3 (0.83%) Greenplum
11 3 (0.83%) Pega
11 3 (0.83%) PeopleSoft
11 3 (0.83%) ServiceNow
11 3 (0.83%) Tableau
11 3 (0.83%) Workday
12 2 (0.55%) Salesforce Marketing Cloud