Period
to 23 November 2017

The median contractor rate for a 1st Line Support Analyst was £120 per day in advertised job vacancies in the South East during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
England > South East
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 318 342 348
Rank change year-on-year +24 +6 -54
Contract jobs requiring a 1st Line Support Analyst 58 39 55
As % of all contract IT jobs advertised in the South East 0.34% 0.23% 0.28%
As % of the Job Titles category 0.36% 0.25% 0.30%
Number of daily rates quoted 32 15 8
South East median daily rate £120 £120 £100
Median daily rate % change year-on-year - +20.00% -23.08%
10th Percentile £105 £85 £84
90th Percentile £148 £190 £148
England median daily rate £120 £120 £130
% change year-on-year - -7.69% +1.96%
Number of hourly rates quoted 17 18 37
South East median hourly rate £12.00 £14.00 £14.00
Median hourly rate % change year-on-year -14.29% - +3.70%
10th Percentile £10.31 £10.35 £10.45
90th Percentile £15.20 £16.41 £21.55
England median hourly rate £12.00 £12.25 £13.50
% change year-on-year -2.04% -9.26% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15913 15669 18329
% of contract IT jobs with a recognized job title 94.51% 93.96% 94.93%
Number of daily rates quoted 9442 9313 10771
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +6.90%
10th Percentile £238 £225 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 648 785 923
South East median hourly rate £18.00 £19.63 £18.50
Median hourly rate % change year-on-year -8.28% +6.08% +15.63%
10th Percentile £11.00 £10.25 £10.28
90th Percentile £48.75 £49.46 £47.50
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

1st Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst in the South East.

Contractor daily rate trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst in the South East.

Contractor hourly rate trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +3 20 £128 +6.25% 2
Surrey -1 16 £120 -5.88% 1
Hampshire +12 12 £135 +48.35% 3
West Sussex - 10 £120 -
Berkshire 0 9 £110 -8.33% 2
Buckinghamshire -19 7 £115 -17.86%
Oxfordshire +3 4 £145 -18.88%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 November 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 1st Line Support Analyst in the job title.

1 40 (68.97%) Microsoft
2 37 (63.79%) Active Directory
3 31 (53.45%) Microsoft Office
4 28 (48.28%) Windows
5 14 (24.14%) Windows 7
6 13 (22.41%) Analytical Skills
6 13 (22.41%) SLA
7 12 (20.69%) ITIL
8 10 (17.24%) MS Exchange
9 9 (15.52%) Cisco
9 9 (15.52%) Service Management
10 7 (12.07%) VMware
11 6 (10.34%) Skype for Business
11 6 (10.34%) Skype
11 6 (10.34%) Windows 10
11 6 (10.34%) HP
11 6 (10.34%) Citrix
11 6 (10.34%) Windows XP
12 5 (8.62%) Smartphone
12 5 (8.62%) ServiceNow
12 5 (8.62%) Office 365
12 5 (8.62%) Windows Server
13 4 (6.90%) Structured Cabling
13 4 (6.90%) Systems Management Server (SMS)
14 3 (5.17%) VPN
14 3 (5.17%) Incident Management
14 3 (5.17%) Finance
14 3 (5.17%) Windows Server 2012
14 3 (5.17%) Mobile Computing
14 3 (5.17%) Exchange Server 2010

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.24%) MS Exchange
2 6 (10.34%) Skype for Business
3 3 (5.17%) Exchange Server 2010
4 2 (3.45%) Exchange Server 2007
Applications
1 31 (53.45%) Microsoft Office
2 2 (3.45%) Microsoft Excel
3 1 (1.72%) Microsoft PowerPoint
3 1 (1.72%) MS Visio
Business Applications
1 1 (1.72%) assyst
1 1 (1.72%) Remedy ITSM
Cloud Services
1 5 (8.62%) Office 365
Communications & Networking
1 6 (10.34%) Skype
2 4 (6.90%) Structured Cabling
3 3 (5.17%) VPN
4 1 (1.72%) DHCP
4 1 (1.72%) DNS
4 1 (1.72%) IP Telephony
4 1 (1.72%) Remote Desktop
General
1 3 (5.17%) Finance
2 2 (3.45%) French Language
2 2 (3.45%) Retail
3 1 (1.72%) German Language
3 1 (1.72%) Telecoms
Miscellaneous
1 13 (22.41%) Analytical Skills
2 5 (8.62%) Smartphone
3 3 (5.17%) Mobile Computing
4 1 (1.72%) EPoS
4 1 (1.72%) Mainframe
4 1 (1.72%) Management Information System
4 1 (1.72%) Replication
4 1 (1.72%) Wiki
Operating Systems
1 28 (48.28%) Windows
2 14 (24.14%) Windows 7
3 6 (10.34%) Windows 10
3 6 (10.34%) Windows XP
4 5 (8.62%) Windows Server
5 3 (5.17%) Windows Server 2008
5 3 (5.17%) Windows Server 2012
6 2 (3.45%) Windows 2000 Server
6 2 (3.45%) Windows 8
Processes & Methodologies
1 12 (20.69%) ITIL
2 9 (15.52%) Service Management
3 3 (5.17%) Incident Management
3 3 (5.17%) ITIL V3
4 2 (3.45%) Active Listening
4 2 (3.45%) Creative Thinking
4 2 (3.45%) CRM
4 2 (3.45%) Customer Requirements
4 2 (3.45%) Document Management
4 2 (3.45%) ITSM
4 2 (3.45%) Ticket Management
5 1 (1.72%) Information Security
5 1 (1.72%) Proactive Management
5 1 (1.72%) Workflow
Qualifications
1 2 (3.45%) SC Cleared
1 2 (3.45%) Security Cleared
2 1 (1.72%) DV Cleared
2 1 (1.72%) MCP
2 1 (1.72%) MCSE
2 1 (1.72%) Microsoft Certification
Quality Assurance & Compliance
1 13 (22.41%) SLA
System Software
1 37 (63.79%) Active Directory
Systems Management
1 4 (6.90%) Systems Management Server (SMS)
Vendors
1 40 (68.97%) Microsoft
2 9 (15.52%) Cisco
3 7 (12.07%) VMware
4 6 (10.34%) Citrix
4 6 (10.34%) HP
5 5 (8.62%) ServiceNow
6 2 (3.45%) Remedy
6 2 (3.45%) Samsung