Period
to 18 November 2018

The following table provides summary statistics for contract job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 18 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East > Surrey
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 150 127 95
Rank change year-on-year -23 -32 +10
Contract jobs citing ITSM 9 20 33
As % of all contract IT jobs advertised in Surrey 0.28% 0.72% 1.41%
As % of the Processes & Methodologies category 0.32% 0.85% 1.65%
Number of daily rates quoted 6 16 27
Surrey median daily rate £238 £400 £375
Median daily rate % change year-on-year -40.63% +6.67% -7.29%
10th Percentile £128 £281 £163
90th Percentile £431 £481 £441
South East median daily rate £390 £400 £375
% change year-on-year -2.50% +6.67% -6.25%
Number of hourly rates quoted 1 1 0
Surrey median hourly rate £11.00 £11.33 -
Median hourly rate % change year-on-year -2.87% - -
South East median hourly rate £17.00 £13.00 £59.31
% change year-on-year +30.77% -78.08% +74.47%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Contract vacancies with a requirement for process or methodology skills 2,822 2,347 1,995
As % of all contract IT jobs advertised in Surrey 88.27% 85.07% 85.48%
Number of daily rates quoted 2,015 1,674 1,323
Surrey median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +6.25%
10th Percentile £313 £300 £258
90th Percentile £606 £575 £575
South East median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% +2.56%
Number of hourly rates quoted 67 65 85
Surrey median hourly rate £40.00 £25.00 £27.50
Median hourly rate % change year-on-year +60.00% -9.09% -8.33%
10th Percentile £14.82 £13.70 £11.83
90th Percentile £52.50 £48.75 £45.06
South East median hourly rate £28.50 £22.75 £25.00
% change year-on-year +25.27% -9.00% +0.60%

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Contractor Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Surrey.

Contractor daily rate trend for ITSM in Surrey

ITSM
Contractor Daily Rate Histogram in Surrey

The daily rate distribution of IT jobs citing ITSM in Surrey over the 6 months to 18 November 2018.

Contractor daily rate histogram for ITSM in Surrey

ITSM
Contractor Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Surrey.

Contractor hourly rate trend for ITSM in Surrey

ITSM
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Epsom - 2 £200 - 1
Redhill +2 1 £140 -
Sunbury-on-Thames -8 1 - -
Weybridge - 1 £120 -
Egham - 1 £450 -
ITSM
South East

For the 6 months to 18 November 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Surrey region with a requirement for ITSM.

1 8 (88.89%) ITIL
2 7 (77.78%) Service Management
3 4 (44.44%) Windows
3 4 (44.44%) Microsoft
3 4 (44.44%) Active Directory
4 3 (33.33%) Microsoft Office
4 3 (33.33%) Windows 7
4 3 (33.33%) ServiceNow
5 2 (22.22%) Change Management
5 2 (22.22%) Exchange Server 2010
5 2 (22.22%) Continuous Improvement
5 2 (22.22%) Cisco UCCX
5 2 (22.22%) Cisco CUCM
5 2 (22.22%) DevOps
5 2 (22.22%) QA
5 2 (22.22%) CMDB
5 2 (22.22%) Ivanti
5 2 (22.22%) Remedy ITSM
5 2 (22.22%) Scrum
5 2 (22.22%) Finance
5 2 (22.22%) Agile Software Development
5 2 (22.22%) MS Exchange
5 2 (22.22%) SLA
5 2 (22.22%) Cisco
5 2 (22.22%) BMC
5 2 (22.22%) Bloomberg
5 2 (22.22%) Remedy
6 1 (11.11%) Blackberry
6 1 (11.11%) Service Delivery
6 1 (11.11%) E-Commerce

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) Exchange Server 2010
1 2 (22.22%) MS Exchange
Applications
1 3 (33.33%) Microsoft Office
Business Applications
1 2 (22.22%) Remedy ITSM
2 1 (11.11%) Workday HCM
Communications & Networking
1 1 (11.11%) DHCP
1 1 (11.11%) DNS
1 1 (11.11%) Remote Desktop
1 1 (11.11%) TCP/IP
General
1 2 (22.22%) Finance
2 1 (11.11%) Advertising
2 1 (11.11%) Retail
Job Titles
1 3 (33.33%) Service Desk Support
2 2 (22.22%) 1st Line Support
2 2 (22.22%) 1st/2nd Line Desktop Support
2 2 (22.22%) 1st/2nd Line Support
2 2 (22.22%) 2nd Line Desktop Support
2 2 (22.22%) 2nd Line Support
2 2 (22.22%) Desktop Support
2 2 (22.22%) IT Support
3 1 (11.11%) 1st Line Support Analyst
3 1 (11.11%) 1st Line Support Engineer
3 1 (11.11%) Active Directory Support Analyst
3 1 (11.11%) Administrator
3 1 (11.11%) Analyst
3 1 (11.11%) Digital Project Manager
3 1 (11.11%) Implementation Manager
3 1 (11.11%) Implementation Project Manager
3 1 (11.11%) IT Support Analyst
3 1 (11.11%) IT Support Engineer
3 1 (11.11%) Service Desk Analyst
3 1 (11.11%) Windows Support Analyst
Libraries, Frameworks & Software Standards
1 1 (11.11%) AngularJS
1 1 (11.11%) JSON
1 1 (11.11%) REST
1 1 (11.11%) SOAP
1 1 (11.11%) Twitter Bootstrap
1 1 (11.11%) Web Services
Miscellaneous
1 2 (22.22%) CMDB
2 1 (11.11%) Blackberry
Operating Systems
1 4 (44.44%) Windows
2 3 (33.33%) Windows 7
3 1 (11.11%) Android
3 1 (11.11%) Apple iOS
3 1 (11.11%) Windows 10
3 1 (11.11%) Windows Server
3 1 (11.11%) Windows Server 2008
3 1 (11.11%) Windows Server 2012
Processes & Methodologies
1 8 (88.89%) ITIL
2 7 (77.78%) Service Management
3 2 (22.22%) Agile Software Development
3 2 (22.22%) Change Management
3 2 (22.22%) Continuous Improvement
3 2 (22.22%) DevOps
3 2 (22.22%) Scrum
4 1 (11.11%) Asset Management
4 1 (11.11%) Collaborative Working
4 1 (11.11%) Email Filtering
4 1 (11.11%) Fault Analysis
4 1 (11.11%) Issue Tracking
4 1 (11.11%) ITIL V3
4 1 (11.11%) Kalman Filter
4 1 (11.11%) Problem Management
4 1 (11.11%) Release Management
4 1 (11.11%) Security Management
4 1 (11.11%) Server Patching
4 1 (11.11%) Ticket Management
4 1 (11.11%) Web Filtering
Programming Languages
1 1 (11.11%) SQL
Qualifications
1 1 (11.11%) MCP
Quality Assurance & Compliance
1 2 (22.22%) QA
1 2 (22.22%) SLA
System Software
1 4 (44.44%) Active Directory
2 1 (11.11%) VMware Infrastructure
2 1 (11.11%) vSphere
2 1 (11.11%) XenApp
Systems Management
1 2 (22.22%) Cisco CUCM
1 2 (22.22%) Cisco UCCX
2 1 (11.11%) SCCM
Vendors
1 4 (44.44%) Microsoft
2 3 (33.33%) ServiceNow
3 2 (22.22%) Bloomberg
3 2 (22.22%) BMC
3 2 (22.22%) Cisco
3 2 (22.22%) Ivanti
3 2 (22.22%) Remedy
4 1 (11.11%) Avaya
4 1 (11.11%) Citrix
4 1 (11.11%) VMware
4 1 (11.11%) Workday