The following table provides summary statistics for contract job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East / Surrey
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 77 81 85
Rank change year-on-year +4 +4  
Contract jobs citing ITSM 13 14 9
As % of all contract IT jobs advertised in Surrey 1.06% 1.09% 0.69%
As % of the Processes & Methodologies category 1.23% 1.29% 0.89%
Number of daily rates quoted 12 12 3
Median daily rate £413 £375 £475
Median daily rate % change year-on-year +10.00% -21.05%  
90% offered a daily rate of more than £378 £188 £235
10% offered a daily rate of more than £473 £410 £645
UK excluding London median daily rate £400 £370 £387
% change year-on-year +8.10% -4.39%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £17.50 £17.38 £15.75
% change year-on-year +0.71% +10.31%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Surrey with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Surrey
Contract job vacancies with a requirement for process and methodology skills 1059 1082 1016
As % of all contract IT job vacancies advertised in Surrey 85.96% 84.20% 78.15%
Number of daily rates quoted 733 721 582
Median daily rate £425 £435 £400
Median daily rate % change year-on-year -2.29% +8.75%  
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £550 £575 £550
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 28 55 24
Median hourly rate £42.50 £37.50 £40.00
Median hourly rate % change year-on-year +13.33% -6.25%  
90% offered a hourly rate of more than £15.50 £20.85 £13.50
10% offered a hourly rate of more than £57.00 £46.00 £52.19
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

ITSM
Job Vacancy Trend in Surrey

The job posting trend of jobs advertised in Surrey citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Surrey

ITSM
Contractor Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Surrey.

Contractor daily rate trend for ITSM in Surrey

ITSM
Contractor Daily Rate Histogram in Surrey

The daily rate distribution of IT jobs citing ITSM in Surrey over the 3 months to 22 June 2017.

Contractor daily rate histogram for ITSM in Surrey

ITSM
Contractor Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Surrey.

Contractor hourly rate trend for ITSM in Surrey

ITSM
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Surrey region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leatherhead - 1 £450 -
Reigate - 1 £425 -
Woking - 1 - -
ITSM
South East

For the 6 months to 22 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Surrey region with a requirement for ITSM.

1 11 (68.75%) Service Management
2 8 (50.00%) ITIL
3 7 (43.75%) Project Management
4 6 (37.50%) Microsoft Office
5 5 (31.25%) Finance
6 4 (25.00%) Service Delivery
6 4 (25.00%) Stakeholder Management
6 4 (25.00%) IVR
6 4 (25.00%) WFM
6 4 (25.00%) CTI
6 4 (25.00%) PRINCE2
6 4 (25.00%) VoIP
6 4 (25.00%) PCI DSS
6 4 (25.00%) Process Improvement
6 4 (25.00%) Dependency Management
6 4 (25.00%) Analytical Skills
7 3 (18.75%) Verint
7 3 (18.75%) ServiceNow
7 3 (18.75%) Remedy ITSM
7 3 (18.75%) Matrix Management
7 3 (18.75%) Avaya
7 3 (18.75%) Remedy
7 3 (18.75%) JIRA
7 3 (18.75%) Problem Management
8 2 (12.50%) ITIL Certification
8 2 (12.50%) Risk Management
8 2 (12.50%) Life Science
8 2 (12.50%) Business Analysis
8 2 (12.50%) Pharmaceutical
8 2 (12.50%) Microsoft

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (37.50%) Microsoft Office
Business Applications
1 3 (18.75%) Remedy ITSM
2 1 (6.25%) assyst
Communications & Networking
1 4 (25.00%) CTI
1 4 (25.00%) VoIP
2 2 (12.50%) LAN
2 2 (12.50%) WAN
3 1 (6.25%) Ethernet
3 1 (6.25%) Internet
3 1 (6.25%) TCP/IP
Database & Business Intelligence
1 2 (12.50%) Crystal Reports
Development Applications
1 3 (18.75%) JIRA
General
1 5 (31.25%) Finance
2 2 (12.50%) Pharmaceutical
3 1 (6.25%) Billing
Job Titles
1 5 (31.25%) Project Manager
2 4 (25.00%) Analyst
2 4 (25.00%) Service Analyst
2 4 (25.00%) Telephony Manager
3 3 (18.75%) Delivery Manager
3 3 (18.75%) ITSM Analyst
3 3 (18.75%) Senior Manager
3 3 (18.75%) Senior Project Manager
3 3 (18.75%) Telephony Project Manager
4 2 (12.50%) Performance Analyst
4 2 (12.50%) Problem Management Specialist
4 2 (12.50%) Service Performance Analyst
5 1 (6.25%) Help Desk Support Engineer
5 1 (6.25%) ITIL Manager
5 1 (6.25%) ITIL Service Delivery Manager
5 1 (6.25%) Senior Delivery Manager
5 1 (6.25%) Service Desk Engineer
5 1 (6.25%) Service Desk Support
5 1 (6.25%) Service Desk Support Analyst
5 1 (6.25%) Service Management Analyst
Miscellaneous
1 4 (25.00%) Analytical Skills
1 4 (25.00%) IVR
2 2 (12.50%) Life Science
3 1 (6.25%) Greenfield Project
3 1 (6.25%) Replication
Operating Systems
1 1 (6.25%) Windows
1 1 (6.25%) Windows 7
1 1 (6.25%) Windows NT
1 1 (6.25%) Windows XP
Processes & Methodologies
1 11 (68.75%) Service Management
2 8 (50.00%) ITIL
3 7 (43.75%) Project Management
4 4 (25.00%) Dependency Management
4 4 (25.00%) PRINCE2
4 4 (25.00%) Process Improvement
4 4 (25.00%) Service Delivery
4 4 (25.00%) Stakeholder Management
4 4 (25.00%) WFM
5 3 (18.75%) Matrix Management
5 3 (18.75%) Problem Management
6 2 (12.50%) Analytics
6 2 (12.50%) Business Analysis
6 2 (12.50%) Infographics
6 2 (12.50%) ITIL V3
6 2 (12.50%) Risk Management
6 2 (12.50%) Visualisation
7 1 (6.25%) Budgeting and Resource Allocation
7 1 (6.25%) Regulatory Compliance
7 1 (6.25%) Software Licensing
Programming Languages
1 1 (6.25%) JavaScript
Qualifications
1 2 (12.50%) ITIL Certification
1 2 (12.50%) PMI Certification
1 2 (12.50%) PMP
1 2 (12.50%) SC Cleared
1 2 (12.50%) Security Cleared
2 1 (6.25%) Degree
2 1 (6.25%) MBA
Quality Assurance & Compliance
1 4 (25.00%) PCI DSS
2 2 (12.50%) GAMP
3 1 (6.25%) PMO
System Software
1 1 (6.25%) XenApp
Vendors
1 3 (18.75%) Avaya
1 3 (18.75%) Remedy
1 3 (18.75%) ServiceNow
1 3 (18.75%) Verint
2 2 (12.50%) BMC
2 2 (12.50%) Microsoft
3 1 (6.25%) HP
3 1 (6.25%) Infor