Period
to 21 February 2018

The following table provides summary statistics for contract job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East > Surrey
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 131 111 124
Rank change year-on-year -20 +13 -38
Contract jobs citing ITSM 22 14 21
As % of all contract IT jobs advertised in Surrey 0.74% 0.68% 0.82%
As % of the Processes & Methodologies category 0.88% 0.83% 1.02%
Number of daily rates quoted 18 11 12
Surrey median daily rate £475 £188 £400
Median daily rate % change year-on-year +153.33% -53.13% +18.52%
10th Percentile £336 £158 £354
90th Percentile £563 £469 £495
South East median daily rate £400 £388 £405
% change year-on-year +3.23% -4.20% +5.06%
Number of hourly rates quoted 1 0 1
Surrey median hourly rate £11.33 - £22.50
10th Percentile £10.16 - £21.25
90th Percentile £12.49 - £23.75
South East median hourly rate £13.00 £16.00 £37.09
% change year-on-year -18.75% -56.86% +147.27%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Contract vacancies with a requirement for process or methodology skills 2,508 1,680 2,066
As % of all contract IT jobs advertised in Surrey 84.25% 81.67% 81.05%
Number of daily rates quoted 1,788 1,053 1,353
Surrey median daily rate £475 £425 £425
Median daily rate % change year-on-year +11.76% - +9.68%
10th Percentile £312 £250 £282
90th Percentile £588 £563 £556
South East median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +6.67%
Number of hourly rates quoted 57 89 87
Surrey median hourly rate £40.00 £25.00 £42.50
Median hourly rate % change year-on-year +60.00% -41.18% -
10th Percentile £13.93 £12.23 £14.25
90th Percentile £50.45 £42.50 £57.00
South East median hourly rate £25.00 £25.00 £30.00
% change year-on-year - -16.67% +50.00%

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Contractor Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Surrey.

Contractor daily rate trend for ITSM in Surrey

ITSM
Contractor Daily Rate Histogram in Surrey

The daily rate distribution of IT jobs citing ITSM in Surrey over the 6 months to 21 February 2018.

Contractor daily rate histogram for ITSM in Surrey

ITSM
Contractor Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Surrey.

Contractor hourly rate trend for ITSM in Surrey

ITSM
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reigate -43 4 £400 +25.49%
Guildford - 3 £288 - 1
Redhill - 3 £531 - 1
ITSM
South East

For the 6 months to 21 February 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Surrey region with a requirement for ITSM.

1 12 (54.55%) Finance
2 9 (40.91%) Project Management
3 8 (36.36%) Microsoft Office
3 8 (36.36%) Stakeholder Management
3 8 (36.36%) Service Delivery
4 7 (31.82%) JIRA
4 7 (31.82%) Dependency Management
5 6 (27.27%) Matrix Management
6 5 (22.73%) SharePoint
6 5 (22.73%) Service Management
7 4 (18.18%) Migration
7 4 (18.18%) Document Management
7 4 (18.18%) PCI DSS
7 4 (18.18%) Risk Management
7 4 (18.18%) Change Management
7 4 (18.18%) IVR
7 4 (18.18%) VoIP
7 4 (18.18%) SAP
7 4 (18.18%) ITIL
7 4 (18.18%) Avaya
7 4 (18.18%) CTI
7 4 (18.18%) Configuration Management
7 4 (18.18%) WFM
7 4 (18.18%) Verint
8 3 (13.64%) DevOps
8 3 (13.64%) Taxonomies
8 3 (13.64%) Office 365
8 3 (13.64%) ServiceNow
8 3 (13.64%) Supplier Management
9 2 (9.09%) Agile Software Development

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (22.73%) SharePoint
Applications
1 8 (36.36%) Microsoft Office
Business Applications
1 1 (4.55%) SAP ERP
Cloud Services
1 3 (13.64%) Office 365
2 2 (9.09%) SuccessFactors
3 1 (4.55%) Amazon AWS
3 1 (4.55%) Microsoft Azure
Communications & Networking
1 4 (18.18%) CTI
1 4 (18.18%) VoIP
2 1 (4.55%) LAN
2 1 (4.55%) Wi-Fi
Development Applications
1 7 (31.82%) JIRA
General
1 12 (54.55%) Finance
2 2 (9.09%) Pharmaceutical
3 1 (4.55%) Back Office
Job Titles
1 6 (27.27%) Project Manager
2 5 (22.73%) Delivery Manager
3 4 (18.18%) Coordinator
3 4 (18.18%) Release Coordinator
3 4 (18.18%) Telephony Manager
3 4 (18.18%) Telephony Project Manager
4 3 (13.64%) Consultant
5 2 (9.09%) Administrator
5 2 (9.09%) Delivery Project Manager
5 2 (9.09%) Developer
5 2 (9.09%) Service Manager
5 2 (9.09%) ServiceNow Consultant
5 2 (9.09%) ServiceNow Developer
5 2 (9.09%) Services Delivery Manager
5 2 (9.09%) SharePoint Administrator
6 1 (4.55%) Application Delivery Manager
6 1 (4.55%) Cloud Infrastructure Manager
6 1 (4.55%) Infrastructure Delivery Manager
6 1 (4.55%) SAP Delivery Manager
6 1 (4.55%) Test Leader
Libraries, Frameworks & Software Standards
1 2 (9.09%) CSS
1 2 (9.09%) SAP Basis
1 2 (9.09%) XML
2 1 (4.55%) Web Services
Miscellaneous
1 4 (18.18%) IVR
2 3 (13.64%) Taxonomies
3 2 (9.09%) Management Information System
4 1 (4.55%) Cyberthreat
Operating Systems
1 2 (9.09%) Windows
1 2 (9.09%) Windows 10
2 1 (4.55%) Windows Server
Processes & Methodologies
1 9 (40.91%) Project Management
2 8 (36.36%) Service Delivery
2 8 (36.36%) Stakeholder Management
3 7 (31.82%) Dependency Management
4 6 (27.27%) Matrix Management
5 5 (22.73%) Service Management
6 4 (18.18%) Change Management
6 4 (18.18%) Configuration Management
6 4 (18.18%) Document Management
6 4 (18.18%) ITIL
6 4 (18.18%) Migration
6 4 (18.18%) Risk Management
6 4 (18.18%) WFM
7 3 (13.64%) DevOps
7 3 (13.64%) Supplier Management
8 2 (9.09%) Agile Software Development
8 2 (9.09%) CRM
8 2 (9.09%) Mobile Device Management
8 2 (9.09%) PRINCE2
9 1 (4.55%) ERP
Programming Languages
1 2 (9.09%) JavaScript
Qualifications
1 1 (4.55%) APMP
1 1 (4.55%) SC Cleared
1 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 4 (18.18%) PCI DSS
2 2 (9.09%) COBIT
2 2 (9.09%) GxP
System Software
1 2 (9.09%) Virtual Desktop
2 1 (4.55%) Active Directory
Vendors
1 4 (18.18%) Avaya
1 4 (18.18%) SAP
1 4 (18.18%) Verint
2 3 (13.64%) ServiceNow
3 2 (9.09%) Ariba
3 2 (9.09%) Concur
3 2 (9.09%) Wyse
4 1 (4.55%) HP