Period
to 26 May 2018

The following table provides summary statistics for contract job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East > Surrey
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 130 118 130
Rank change year-on-year -12 +12 -29
Contract jobs citing ITSM 31 16 23
As % of all contract IT jobs advertised in Surrey 1.02% 0.70% 0.90%
As % of the Processes & Methodologies category 1.18% 0.83% 1.08%
Number of daily rates quoted 18 14 13
Surrey median daily rate £525 £400 £385
Median daily rate % change year-on-year +31.25% +3.90% +10.00%
10th Percentile £387 £236 £181
90th Percentile £563 £473 £483
South East median daily rate £475 £425 £399
% change year-on-year +11.76% +6.58% +3.04%
Number of hourly rates quoted 6 1 2
Surrey median hourly rate £13.07 £15.50 £19.94
Median hourly rate % change year-on-year -15.66% -22.26% -0.31%
10th Percentile £10.16 £13.75 £15.79
90th Percentile £15.39 £17.25 £23.33
South East median hourly rate £15.00 £22.00 £40.00
% change year-on-year -31.82% -45.00% +107.79%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Contract vacancies with a requirement for process or methodology skills 2,617 1,928 2,120
As % of all contract IT jobs advertised in Surrey 85.97% 83.94% 83.30%
Number of daily rates quoted 1,833 1,280 1,421
Surrey median daily rate £475 £425 £425
Median daily rate % change year-on-year +11.76% - +11.84%
10th Percentile £313 £281 £269
90th Percentile £588 £575 £575
South East median daily rate £438 £415 £400
% change year-on-year +5.42% +3.75% +5.96%
Number of hourly rates quoted 64 56 143
Surrey median hourly rate £27.00 £26.75 £37.50
Median hourly rate % change year-on-year +0.93% -28.67% -6.25%
10th Percentile £10.70 £13.63 £13.50
90th Percentile £52.13 £48.50 £53.75
South East median hourly rate £22.50 £21.25 £25.00
% change year-on-year +5.88% -15.00% +13.64%

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Contractor Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Surrey.

Contractor daily rate trend for ITSM in Surrey

ITSM
Contractor Daily Rate Histogram in Surrey

The daily rate distribution of IT jobs citing ITSM in Surrey over the 6 months to 26 May 2018.

Contractor daily rate histogram for ITSM in Surrey

ITSM
Contractor Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Surrey.

Contractor hourly rate trend for ITSM in Surrey

ITSM
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Redhill - 6 £525 -
Guildford - 5 - -
Reigate -31 4 £519 +16.90% 2
Staines - 1 - - 1
ITSM
South East

For the 6 months to 26 May 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Surrey region with a requirement for ITSM.

1 15 (48.39%) Project Management
1 15 (48.39%) Service Management
2 13 (41.94%) ITIL
3 10 (32.26%) Microsoft Office
3 10 (32.26%) Finance
3 10 (32.26%) JIRA
4 9 (29.03%) Service Delivery
5 8 (25.81%) Stakeholder Management
6 7 (22.58%) Agile Software Development
6 7 (22.58%) Dependency Management
7 6 (19.35%) Matrix Management
7 6 (19.35%) NHS
7 6 (19.35%) ServiceNow
7 6 (19.35%) Electronic Patient Records
8 5 (16.13%) SAP
8 5 (16.13%) Scrum
8 5 (16.13%) ITIL V3
9 4 (12.90%) PCI DSS
9 4 (12.90%) WFM
9 4 (12.90%) IVR
9 4 (12.90%) Windows
9 4 (12.90%) VoIP
9 4 (12.90%) Avaya
9 4 (12.90%) PMP
9 4 (12.90%) PMI Certification
9 4 (12.90%) CTI
9 4 (12.90%) Risk Management
9 4 (12.90%) Verint
9 4 (12.90%) Decision-Making
10 3 (9.68%) SuccessFactors

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.45%) SharePoint
Applications
1 10 (32.26%) Microsoft Office
Business Applications
1 1 (3.23%) Remedy ITSM
1 1 (3.23%) SAP ERP
Cloud Services
1 3 (9.68%) Amazon AWS
1 3 (9.68%) SuccessFactors
2 2 (6.45%) Office 365
Communications & Networking
1 4 (12.90%) CTI
1 4 (12.90%) VoIP
2 2 (6.45%) LAN
3 1 (3.23%) Firewall
3 1 (3.23%) Internet
3 1 (3.23%) IPsec
3 1 (3.23%) Network Security
3 1 (3.23%) SNMP
3 1 (3.23%) SSL
3 1 (3.23%) TCP/IP
3 1 (3.23%) VPN
3 1 (3.23%) WAN
3 1 (3.23%) Wi-Fi
Database & Business Intelligence
1 6 (19.35%) Electronic Patient Records
2 1 (3.23%) DTS
2 1 (3.23%) SQL Server
Development Applications
1 10 (32.26%) JIRA
2 1 (3.23%) Git (software)
2 1 (3.23%) Jenkins
General
1 10 (32.26%) Finance
2 3 (9.68%) Pharmaceutical
3 1 (3.23%) Back Office
3 1 (3.23%) Telecoms
Job Titles
1 10 (32.26%) Project Manager
2 7 (22.58%) Delivery Manager
3 5 (16.13%) Administrator
4 4 (12.90%) Telephony Manager
4 4 (12.90%) Telephony Project Manager
5 3 (9.68%) Service Manager
5 3 (9.68%) Technical Manager
6 2 (6.45%) Analyst
6 2 (6.45%) Application Delivery Manager
6 2 (6.45%) Applications Manager
6 2 (6.45%) Consultant
6 2 (6.45%) Delivery Project Manager
6 2 (6.45%) Developer
6 2 (6.45%) IT Manager
6 2 (6.45%) IT Project Manager
6 2 (6.45%) SAP Delivery Manager
6 2 (6.45%) SAP Manager
6 2 (6.45%) ServiceNow Consultant
6 2 (6.45%) Services Delivery Manager
6 2 (6.45%) Technical Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (9.68%) SAP Basis
1 3 (9.68%) XML
2 2 (6.45%) CSS
3 1 (3.23%) .NET
3 1 (3.23%) JSON
3 1 (3.23%) REST
3 1 (3.23%) SOAP
3 1 (3.23%) Web Services
Miscellaneous
1 6 (19.35%) NHS
2 4 (12.90%) IVR
3 2 (6.45%) Management Information System
4 1 (3.23%) Cyberthreat
4 1 (3.23%) Fat Client
4 1 (3.23%) RSA SecurID
4 1 (3.23%) Thin Client
Operating Systems
1 4 (12.90%) Windows
2 3 (9.68%) Windows 10
3 2 (6.45%) Windows Server
4 1 (3.23%) Android
4 1 (3.23%) Apple iOS
4 1 (3.23%) Mac OS X
4 1 (3.23%) Windows 7
4 1 (3.23%) Windows XP
Processes & Methodologies
1 15 (48.39%) Project Management
1 15 (48.39%) Service Management
2 13 (41.94%) ITIL
3 9 (29.03%) Service Delivery
4 8 (25.81%) Stakeholder Management
5 7 (22.58%) Agile Software Development
5 7 (22.58%) Dependency Management
6 6 (19.35%) Matrix Management
7 5 (16.13%) ITIL V3
7 5 (16.13%) Scrum
8 4 (12.90%) Decision-Making
8 4 (12.90%) Risk Management
8 4 (12.90%) WFM
9 3 (9.68%) Kanban
9 3 (9.68%) PRINCE2
9 3 (9.68%) Supplier Management
10 2 (6.45%) Change Management
10 2 (6.45%) CRM
10 2 (6.45%) Migration
10 2 (6.45%) Mobile Device Management
Programming Languages
1 2 (6.45%) JavaScript
Qualifications
1 4 (12.90%) PMI Certification
1 4 (12.90%) PMP
2 3 (9.68%) Degree
3 1 (3.23%) A+ Certification
3 1 (3.23%) APMP
3 1 (3.23%) ECDL
3 1 (3.23%) ITIL Certification
3 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 4 (12.90%) PCI DSS
2 3 (9.68%) GxP
3 2 (6.45%) COBIT
4 1 (3.23%) PMO
System Software
1 2 (6.45%) Active Directory
1 2 (6.45%) Virtual Desktop
2 1 (3.23%) Hyper-V
2 1 (3.23%) Terminal Services
Systems Management
1 2 (6.45%) ServiceCenter
2 1 (3.23%) SolarWinds Orion
2 1 (3.23%) ZENworks
Vendors
1 6 (19.35%) ServiceNow
2 5 (16.13%) SAP
3 4 (12.90%) Avaya
3 4 (12.90%) Verint
4 3 (9.68%) Ariba
4 3 (9.68%) Concur
5 2 (6.45%) HP
5 2 (6.45%) Microsoft
5 2 (6.45%) Wyse
6 1 (3.23%) Blue Coat
6 1 (3.23%) BMC
6 1 (3.23%) Capita
6 1 (3.23%) CheckPoint
6 1 (3.23%) Cisco
6 1 (3.23%) Citrix
6 1 (3.23%) Juniper
6 1 (3.23%) Novell
6 1 (3.23%) Palo Alto
6 1 (3.23%) Remedy
6 1 (3.23%) SolarWinds