The following table provides summary statistics for contract job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
South East / Surrey
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 91 84 72
Rank change year-on-year -7 -12  
Contract jobs citing ITSM 3 17 22
As % of all contract IT jobs advertised in Surrey 0.25% 1.29% 1.54%
As % of the Processes & Methodologies category 0.30% 1.56% 1.89%
Number of daily rates quoted 2 8 20
Median daily rate £444 £385 £340
Median daily rate % change year-on-year +15.25% +13.23%  
90% offered a daily rate of more than £429 £329 £268
10% offered a daily rate of more than £459 £523 £424
UK excluding London median daily rate £400 £400 £350
% change year-on-year - +14.28%  
Number of hourly rates quoted 1 2 0
Median hourly rate £15.50 £19.94 -
Median hourly rate % change year-on-year -22.25% -  
UK excluding London median hourly rate £14.25 £13.23 £15.82
% change year-on-year +7.75% -16.40%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Surrey with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Surrey
Contract job vacancies with a requirement for process and methodology skills 984 1088 1165
As % of all contract IT job vacancies advertised in Surrey 82.27% 82.61% 81.64%
Number of daily rates quoted 646 721 653
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £325 £318 £275
10% offered a daily rate of more than £575 £550 £550
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 21 77 28
Median hourly rate £30.00 £45.00 £41.25
Median hourly rate % change year-on-year -33.33% +9.09%  
90% offered a hourly rate of more than £15.00 £17.38 £17.60
10% offered a hourly rate of more than £45.00 £60.62 £52.29
UK excluding London median hourly rate £35.75 £38.00 £30.00
% change year-on-year -5.92% +26.66%  

ITSM
Job Vacancy Trend in Surrey

The job posting trend of jobs advertised in Surrey citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Surrey

ITSM
Contractor Daily Rate Trend in Surrey

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Surrey.

Contractor daily rate trend for ITSM in Surrey

ITSM
Contractor Hourly Rate Trend in Surrey

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Surrey.

Contractor hourly rate trend for ITSM in Surrey

ITSM
Contract Job Locations in Surrey

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Surrey region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Godalming - 1 - -
Reigate - 1 £463 -
ITSM
South East

For the 6 months to 30 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Surrey region with a requirement for ITSM.

1 6 (66.67%) MS Office
2 4 (44.44%) Microsoft
2 4 (44.44%) Service Management
3 3 (33.33%) Project Management
3 3 (33.33%) Windows
4 2 (22.22%) LAN
4 2 (22.22%) VoIP
4 2 (22.22%) WAN
4 2 (22.22%) MS Excel
4 2 (22.22%) Avaya
4 2 (22.22%) CTI
4 2 (22.22%) Finance
4 2 (22.22%) Stakeholder Management
4 2 (22.22%) IVR
4 2 (22.22%) Service Delivery
4 2 (22.22%) Change Management
4 2 (22.22%) Degree
4 2 (22.22%) WFM
4 2 (22.22%) JIRA
4 2 (22.22%) PCI DSS
4 2 (22.22%) Windows 7
4 2 (22.22%) Dependency Management
4 2 (22.22%) Matrix Management
4 2 (22.22%) ITIL
5 1 (11.11%) SCCM
5 1 (11.11%) Budgeting and Resource Allocation
5 1 (11.11%) Resource Allocation
5 1 (11.11%) PMO
5 1 (11.11%) Software Licensing
5 1 (11.11%) Windows 10

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Adobe Experience Manager
1 1 (11.11%) JBoss
1 1 (11.11%) LiveCycle
Applications
1 6 (66.67%) MS Office
2 2 (22.22%) MS Excel
Communications & Networking
1 2 (22.22%) CTI
1 2 (22.22%) LAN
1 2 (22.22%) VoIP
1 2 (22.22%) WAN
2 1 (11.11%) Cisco IOS
2 1 (11.11%) Ethernet
2 1 (11.11%) Internet
2 1 (11.11%) TCP/IP
2 1 (11.11%) VPN
Database & Business Intelligence
1 1 (11.11%) SQL Server
Development Applications
1 2 (22.22%) JIRA
General
1 2 (22.22%) Finance
2 1 (11.11%) Billing
Job Titles
1 4 (44.44%) Analyst
2 2 (22.22%) Change Analyst
2 2 (22.22%) Telephony Manager
3 1 (11.11%) 2nd Line Desktop Support
3 1 (11.11%) 2nd Line Desktop Support Analyst
3 1 (11.11%) 2nd Line Desktop Support Engineer
3 1 (11.11%) 2nd Line Engineer
3 1 (11.11%) 2nd Line Support Analyst
3 1 (11.11%) 2nd Line Support Engineer
3 1 (11.11%) Change Management Analyst
3 1 (11.11%) Delivery Manager
3 1 (11.11%) Deployment Engineer
3 1 (11.11%) Deskside Analyst
3 1 (11.11%) Deskside Engineer
3 1 (11.11%) Deskside Support
3 1 (11.11%) Deskside Support Analyst
3 1 (11.11%) Deskside Support Engineer
3 1 (11.11%) Desktop Analyst
3 1 (11.11%) Project Manager
3 1 (11.11%) Telephony Project Manager
Libraries, Frameworks & Software Standards
1 1 (11.11%) Web Services
1 1 (11.11%) XML
1 1 (11.11%) XSLT
Miscellaneous
1 2 (22.22%) IVR
2 1 (11.11%) iPad
2 1 (11.11%) iPhone
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Windows 7
3 1 (11.11%) Android
3 1 (11.11%) Windows 10
3 1 (11.11%) Windows NT
3 1 (11.11%) Windows XP
Processes & Methodologies
1 4 (44.44%) Service Management
2 3 (33.33%) Project Management
3 2 (22.22%) Change Management
3 2 (22.22%) Dependency Management
3 2 (22.22%) ITIL
3 2 (22.22%) Matrix Management
3 2 (22.22%) Service Delivery
3 2 (22.22%) Stakeholder Management
3 2 (22.22%) WFM
4 1 (11.11%) Budgeting and Resource Allocation
4 1 (11.11%) Incident Management
4 1 (11.11%) Process Management
4 1 (11.11%) Resource Allocation
4 1 (11.11%) Risk Management
4 1 (11.11%) Software Licensing
4 1 (11.11%) Web Development
4 1 (11.11%) Workflow
Programming Languages
1 1 (11.11%) Java
Qualifications
1 2 (22.22%) Degree
Quality Assurance & Compliance
1 2 (22.22%) PCI DSS
2 1 (11.11%) PMO
2 1 (11.11%) QA
System Software
1 1 (11.11%) Active Directory
Systems Management
1 1 (11.11%) SCCM
Vendors
1 4 (44.44%) Microsoft
2 2 (22.22%) Avaya
3 1 (11.11%) Adobe
3 1 (11.11%) Cisco
3 1 (11.11%) HP
3 1 (11.11%) Infor
3 1 (11.11%) Nokia
3 1 (11.11%) SAP
3 1 (11.11%) ServiceNow
3 1 (11.11%) Verint