Period
to 24 November 2017

The median contractor rate for a Service Desk Team Leader was £263 per day in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Team Lead
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 869 852 858
Rank change year-on-year -17 +6 -46
Contract jobs requiring a Service Desk Team Leader 27 34 36
As % of all contract IT jobs advertised in the UK 0.026% 0.032% 0.031%
As % of the Job Titles category 0.028% 0.034% 0.033%
Number of daily rates quoted 16 25 17
UK median daily rate £263 £205 £215
Median daily rate % change year-on-year +28.05% -4.65% -4.44%
10th Percentile £213 £147 £187
90th Percentile £372 £330 £288
UK excluding London median daily rate £354 £160 £215
% change year-on-year +121.09% -25.58% -
Number of hourly rates quoted 3 2 9
UK median hourly rate £21.50 £20.20 £22.50
Median hourly rate % change year-on-year +6.46% -10.24% -8.16%
10th Percentile £18.35 £14.58 £11.20
90th Percentile £24.65 £24.73 £24.94
UK excluding London median hourly rate £20.75 £14.70 £22.50
% change year-on-year +41.16% -34.67% -6.25%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97695 99488 108685
% of contract IT jobs with a recognized job title 94.79% 94.75% 94.91%
Number of daily rates quoted 64489 64865 69136
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2905 3326 4142
UK median hourly rate £18.69 £18.00 £18.00
Median hourly rate % change year-on-year +3.81% - +9.09%
10th Percentile £10.93 £10.50 £10.50
90th Percentile £47.83 £47.45 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Service Desk Team Leader
Job Vacancy Trend

Job postings that featured Service Desk Team Leader in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Team Leader.

Contractor daily rate trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Team Leader over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Desk Team Leader in the UK

Service Desk Team Leader
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Team Leader.

Contractor hourly rate trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Team Leader within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 27 £263 +28.05% 11
London -6 16 £250 -6.02% 5
UK excluding London +23 11 £354 +121.09% 6
East of England +3 5 £360 - 1
Midlands +27 3 £213 +32.81% 2
North of England +48 2 - -
East Midlands -5 2 £213 +32.81%
Yorkshire +26 1 - -
North West +20 1 - -
West Midlands +20 1 - - 2
South East +3 1 - - 3

Service Desk Team Leader Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Service Desk Team Leader contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Team Leader in the job title.

1 15 (55.56%) ITIL
2 8 (29.63%) Windows
2 8 (29.63%) Service Management
2 8 (29.63%) ITSM
3 6 (22.22%) Security Management
4 5 (18.52%) SLA
4 5 (18.52%) Disaster Recovery
4 5 (18.52%) Problem Management
5 4 (14.81%) Security Cleared
5 4 (14.81%) Active Directory
6 3 (11.11%) Business Continuity
6 3 (11.11%) Windows 7
6 3 (11.11%) JIRA
6 3 (11.11%) Release Management
6 3 (11.11%) Statistics
6 3 (11.11%) ITIL V3
6 3 (11.11%) Continuous Improvement
6 3 (11.11%) ServiceNow
6 3 (11.11%) Virtual Team
7 2 (7.41%) ITIL Foundation Certificate
7 2 (7.41%) Windows 10
7 2 (7.41%) Office 365
7 2 (7.41%) Incident Management
7 2 (7.41%) SC Cleared
7 2 (7.41%) CTC Cleared
7 2 (7.41%) Apple iOS
7 2 (7.41%) Service Delivery
7 2 (7.41%) Agile Software Development
7 2 (7.41%) Citrix
7 2 (7.41%) Management Information System

Service Desk Team Leader Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (7.41%) Microsoft Office
Cloud Services
1 2 (7.41%) Office 365
2 1 (3.70%) G Suite
Communications & Networking
1 1 (3.70%) DHCP
1 1 (3.70%) DNS
1 1 (3.70%) Remote Desktop
1 1 (3.70%) SMS
1 1 (3.70%) WAN
1 1 (3.70%) Wi-Fi
Development Applications
1 3 (11.11%) JIRA
General
1 1 (3.70%) Finance
1 1 (3.70%) French Language
Miscellaneous
1 3 (11.11%) Virtual Team
2 2 (7.41%) Management Information System
3 1 (3.70%) NHS
3 1 (3.70%) Video Conferencing
Operating Systems
1 8 (29.63%) Windows
2 3 (11.11%) Windows 7
3 2 (7.41%) Apple iOS
3 2 (7.41%) Windows 10
4 1 (3.70%) Android
4 1 (3.70%) Mac OS
4 1 (3.70%) Windows 2000
4 1 (3.70%) Windows 8
Processes & Methodologies
1 15 (55.56%) ITIL
2 8 (29.63%) ITSM
2 8 (29.63%) Service Management
3 6 (22.22%) Security Management
4 5 (18.52%) Disaster Recovery
4 5 (18.52%) Problem Management
5 3 (11.11%) Business Continuity
5 3 (11.11%) Continuous Improvement
5 3 (11.11%) ITIL V3
5 3 (11.11%) Release Management
5 3 (11.11%) Statistics
6 2 (7.41%) Agile Software Development
6 2 (7.41%) Incident Management
6 2 (7.41%) Service Delivery
7 1 (3.70%) Change Management
7 1 (3.70%) Investment Management
7 1 (3.70%) Line Management
7 1 (3.70%) Project Management
7 1 (3.70%) Strategic Thinking
Qualifications
1 4 (14.81%) Security Cleared
2 2 (7.41%) CTC Cleared
2 2 (7.41%) ITIL Certification
2 2 (7.41%) ITIL Foundation Certificate
2 2 (7.41%) SC Cleared
3 1 (3.70%) BPSS Clearance
3 1 (3.70%) Degree
3 1 (3.70%) DV Cleared
3 1 (3.70%) MCDST
3 1 (3.70%) MCSE
3 1 (3.70%) Microsoft Certification
Quality Assurance & Compliance
1 5 (18.52%) SLA
2 1 (3.70%) PCI DSS
System Software
1 4 (14.81%) Active Directory
2 1 (3.70%) Virtual Desktop
Systems Management
1 1 (3.70%) SCCM
Vendors
1 3 (11.11%) ServiceNow
2 2 (7.41%) Citrix
2 2 (7.41%) Microsoft
3 1 (3.70%) Bloomberg
3 1 (3.70%) Google
3 1 (3.70%) LANDesk
3 1 (3.70%) Remedy
3 1 (3.70%) Reuters
3 1 (3.70%) SAP
3 1 (3.70%) Sun
3 1 (3.70%) Wyse