Period
to 18 November 2017

The median annual salary for a Service Desk Team Leader was £32,500 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Team Lead
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 993 1027 1031
Rank change year-on-year +34 +4 -46
Permanent jobs requiring a Service Desk Team Leader 184 195 284
As % of all permanent IT jobs advertised in the UK 0.10% 0.10% 0.13%
As % of the Job Titles category 0.11% 0.11% 0.13%
Number of salaries quoted 164 166 253
UK median annual salary £32,500 £32,500 £33,500
Median salary % change year-on-year - -2.99% +4.69%
10th Percentile £25,500 £26,250 £25,850
90th Percentile £43,750 £55,000 £47,500
UK excluding London median annual salary £31,500 £32,000 £30,313
% change year-on-year -1.56% +5.57% +4.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Service Desk Team Leader
Job Vacancy Trend

Job postings that featured Service Desk Team Leader in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader.

Salary trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Histogram

The salary distribution of IT jobs citing Service Desk Team Leader over the 6 months to 18 November 2017.

Salary histogram for Service Desk Team Leader in the UK

Service Desk Team Leader
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 176 £32,500 - 5
UK excluding London +64 133 £31,500 -1.56% 2
North of England +20 52 £33,500 +4.69%
London -15 45 £40,000 +6.67% 3
North West -9 33 £34,250 +7.03%
South East +36 31 £32,500 -
Midlands +25 25 £29,500 -4.84% 2
East of England +15 18 £27,500 -21.43%
West Midlands +18 17 £26,000 -21.80% 1
Yorkshire +37 16 £32,500 -
East Midlands +38 8 £30,500 +3.39% 1
South West -18 5 £31,000 +1.64%
Wales +15 4 £28,750 -4.17%
North East +9 3 £34,000 +61.90%

Service Desk Team Leader Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Service Desk Team Leader job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Team Leader in the job title.

1 123 (66.85%) ITIL
2 98 (53.26%) Windows
3 69 (37.50%) SLA
4 67 (36.41%) Active Directory
5 61 (33.15%) Microsoft
6 40 (21.74%) Office 365
7 37 (20.11%) Microsoft Office
7 37 (20.11%) VMware
8 33 (17.93%) Service Delivery
8 33 (17.93%) Windows Server
9 31 (16.85%) MS Exchange
10 30 (16.30%) Incident Management
11 28 (15.22%) Finance
12 27 (14.67%) Line Management
12 27 (14.67%) Windows Server 2012
13 26 (14.13%) Mentoring
13 26 (14.13%) Citrix
14 23 (12.50%) Windows 10
14 23 (12.50%) Windows 7
15 20 (10.87%) Coaching
16 19 (10.33%) Firewall
17 17 (9.24%) ITSM
18 16 (8.70%) ITIL Certification
19 15 (8.15%) VoIP
19 15 (8.15%) DNS
19 15 (8.15%) Exchange Server 2010
19 15 (8.15%) Windows Server 2008
20 14 (7.61%) Problem Management
21 12 (6.52%) Service Management
21 12 (6.52%) Cisco

Service Desk Team Leader Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (16.85%) MS Exchange
2 15 (8.15%) Exchange Server 2010
3 8 (4.35%) SharePoint
4 5 (2.72%) Exchange Server 2013
5 3 (1.63%) Exchange Server 2007
6 1 (0.54%) CMS
6 1 (0.54%) SharePoint 2010
6 1 (0.54%) Skype for Business
Applications
1 37 (20.11%) Microsoft Office
2 3 (1.63%) Microsoft Excel
3 2 (1.09%) Microsoft PowerPoint
3 2 (1.09%) MS Visio
Business Applications
1 2 (1.09%) Maximo
Cloud Services
1 40 (21.74%) Office 365
2 6 (3.26%) Mimecast
3 5 (2.72%) Microsoft Azure
4 3 (1.63%) Amazon AWS
5 1 (0.54%) SaaS
Communications & Networking
1 19 (10.33%) Firewall
2 15 (8.15%) DNS
2 15 (8.15%) VoIP
3 11 (5.98%) LAN
3 11 (5.98%) WAN
4 10 (5.43%) SAN
5 9 (4.89%) TCP/IP
6 8 (4.35%) VPN
7 7 (3.80%) DHCP
8 5 (2.72%) VLAN
9 3 (1.63%) HTTP
9 3 (1.63%) PBX
9 3 (1.63%) SMTP
9 3 (1.63%) Wireless
10 2 (1.09%) FTP
10 2 (1.09%) IP Telephony
10 2 (1.09%) Remote Desktop
10 2 (1.09%) Unified Communications
11 1 (0.54%) NAS
11 1 (0.54%) Wi-Fi
Database & Business Intelligence
1 7 (3.80%) SQL Server
2 1 (0.54%) SQL Server 2008
General
1 28 (15.22%) Finance
2 11 (5.98%) Retail
3 7 (3.80%) Law
4 6 (3.26%) Marketing
5 3 (1.63%) Legal
5 3 (1.63%) Telecoms
6 2 (1.09%) Advertising
7 1 (0.54%) Automotive
7 1 (0.54%) Back Office
7 1 (0.54%) Billing
7 1 (0.54%) Front Office
7 1 (0.54%) German Language
7 1 (0.54%) Manufacturing
7 1 (0.54%) Publishing
Miscellaneous
1 8 (4.35%) Management Information System
2 5 (2.72%) Analytical Skills
2 5 (2.72%) FMCG
2 5 (2.72%) Video Conferencing
3 4 (2.17%) CCTV
3 4 (2.17%) iPad
3 4 (2.17%) iPhone
4 2 (1.09%) Fat Client
4 2 (1.09%) Thin Client
5 1 (0.54%) Data Centre
5 1 (0.54%) Fintech
5 1 (0.54%) Hedge funds
5 1 (0.54%) Mobile Computing
5 1 (0.54%) Replication
5 1 (0.54%) Smartphone
5 1 (0.54%) Social Media
Operating Systems
1 98 (53.26%) Windows
2 33 (17.93%) Windows Server
3 27 (14.67%) Windows Server 2012
4 23 (12.50%) Windows 10
4 23 (12.50%) Windows 7
5 15 (8.15%) Windows Server 2008
6 8 (4.35%) Windows Server 2003
7 6 (3.26%) Mac OS X
7 6 (3.26%) Windows 8
8 5 (2.72%) Android
9 3 (1.63%) Windows XP
10 2 (1.09%) Mac OS
11 1 (0.54%) CentOS
11 1 (0.54%) Fedora
11 1 (0.54%) Linux
11 1 (0.54%) Ubuntu
Processes & Methodologies
1 123 (66.85%) ITIL
2 33 (17.93%) Service Delivery
3 30 (16.30%) Incident Management
4 27 (14.67%) Line Management
5 26 (14.13%) Mentoring
6 20 (10.87%) Coaching
7 17 (9.24%) ITSM
8 14 (7.61%) Problem Management
9 12 (6.52%) Service Management
10 11 (5.98%) Statistics
11 10 (5.43%) People Management
12 9 (4.89%) Performance Metrics
12 9 (4.89%) Service Desk Management
13 8 (4.35%) Continuous Improvement
13 8 (4.35%) ITIL V3
13 8 (4.35%) Software Deployment
14 7 (3.80%) Asset Management
14 7 (3.80%) Customer-Centricity
15 6 (3.26%) Change Management
15 6 (3.26%) Creative Thinking
Programming Languages
1 5 (2.72%) SQL
2 2 (1.09%) C
Qualifications
1 16 (8.70%) ITIL Certification
2 10 (5.43%) Degree
3 7 (3.80%) SC Cleared
3 7 (3.80%) Security Cleared
4 4 (2.17%) ITIL Foundation Certificate
4 4 (2.17%) Microsoft Certification
5 3 (1.63%) MCP
6 2 (1.09%) CCNA
6 2 (1.09%) Cisco Certification
6 2 (1.09%) MCSE
7 1 (0.54%) DV Cleared
7 1 (0.54%) HND
7 1 (0.54%) MCDST
Quality Assurance & Compliance
1 69 (37.50%) SLA
2 8 (4.35%) ISO/IEC 27001
3 6 (3.26%) PCI DSS
3 6 (3.26%) QA
4 1 (0.54%) ISO 9001
4 1 (0.54%) ISO/IEC 20000
System Software
1 67 (36.41%) Active Directory
2 7 (3.80%) Hyper-V
3 5 (2.72%) VMware Infrastructure
4 4 (2.17%) vSphere
5 1 (0.54%) Terminal Services
5 1 (0.54%) VMware ESXi
5 1 (0.54%) XenApp
5 1 (0.54%) XenDesktop
Systems Management
1 4 (2.17%) SCCM
2 2 (1.09%) Norton AntiVirus
2 2 (1.09%) WSUS
3 1 (0.54%) NetBackup
3 1 (0.54%) ServiceCenter
Vendors
1 61 (33.15%) Microsoft
2 37 (20.11%) VMware
3 26 (14.13%) Citrix
4 12 (6.52%) Cisco
5 8 (4.35%) Mitel
5 8 (4.35%) SAP
6 7 (3.80%) Veeam
7 6 (3.26%) SolarWinds
8 5 (2.72%) ServiceNow
9 4 (2.17%) Apple
9 4 (2.17%) CheckPoint
10 3 (1.63%) Dell
10 3 (1.63%) Kaspersky
10 3 (1.63%) Symantec
11 2 (1.09%) HP
11 2 (1.09%) Juniper
11 2 (1.09%) Remedy
11 2 (1.09%) Sophos
12 1 (0.54%) Avaya
12 1 (0.54%) Workday