Service Operations Manager Contracts

Service Operations Manager
UK

The median Service Operations Manager daily rate in the UK is £538 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 581 689 824
Rank change year-on-year +108 +135 -123
Contract jobs requiring a Service Operations Manager 9 10 20
As % of all contract jobs advertised in the UK 0.021% 0.017% 0.023%
As % of the Job Titles category 0.023% 0.018% 0.024%
Number of daily rates quoted 8 9 15
10th Percentile £471 - £335
25th Percentile £475 £410 £519
Median daily rate (50th Percentile) £538 £440 £568
Median % change year-on-year +22.16% -22.47% +3.18%
75th Percentile £600 £750 £586
90th Percentile £638 £773 £629
UK excluding London median daily rate £475 £430 £317
% change year-on-year +10.47% +35.52% -42.31%
Number of hourly rates quoted 0 0 3
10th Percentile - - £31.52
25th Percentile - - £31.93
Median hourly rate - - £32.60
75th Percentile - - £34.48
90th Percentile - - £34.91
UK excluding London median hourly rate - - £35.20

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,895 54,705 83,445
% of contract IT jobs with a recognized job title 92.77% 94.63% 95.43%
Number of daily rates quoted 25,959 38,196 58,620
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,673 1,532 2,041
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.43 £20.00
% change year-on-year -5.73% +112.16% +5.26%

Service Operations Manager
Job Vacancy Trend

Job postings that featured Service Operations Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Operations Manager in the UK

Service Operations Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Operations Manager.

Daily rate trend for Service Operations Manager in the UK

Service Operations Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Operations Manager over the 6 months to 11 May 2024.

Daily rate histogram for Service Operations Manager in the UK

Service Operations Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Operations Manager.

Hourly rate trend for Service Operations Manager in the UK

Service Operations Manager
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Operations Manager within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +105 9 £538 +22.16% 2
London +100 5 £575 -23.33%
Work from Home +120 4 £600 +36.36%
UK excluding London +50 4 £475 +10.47% 2
North of England +30 3 £475 +10.47% 1
Yorkshire +15 2 £475 +7.95%
North West +11 1 - - 1
South East - 1 £600 - 1

Service Operations Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, Service Operations Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Operations Manager in the job title.

1 5 (55.56%) Service Delivery
2 4 (44.44%) ITIL
3 3 (33.33%) Finance
3 3 (33.33%) SC Cleared
3 3 (33.33%) Security Cleared
3 3 (33.33%) Service Management
4 2 (22.22%) Microsoft 365
4 2 (22.22%) Public Sector
4 2 (22.22%) Customer Experience
4 2 (22.22%) Azure
4 2 (22.22%) Continuous Improvement
4 2 (22.22%) Process Improvement
4 2 (22.22%) Incident Management
4 2 (22.22%) Operations Management
4 2 (22.22%) SLA
4 2 (22.22%) Microsoft
5 1 (11.11%) ITSM
5 1 (11.11%) Identity Management
5 1 (11.11%) Regression Testing
5 1 (11.11%) Disaster Recovery
5 1 (11.11%) Microsoft Office
5 1 (11.11%) Middleware
5 1 (11.11%) Test Scripting
5 1 (11.11%) Business Continuity
5 1 (11.11%) Test Strategy
5 1 (11.11%) Root Cause Analysis
5 1 (11.11%) Major Incident Management
5 1 (11.11%) Social Skills
5 1 (11.11%) CI/CD
5 1 (11.11%) Cloud Native

Service Operations Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (11.11%) Microsoft Office
Cloud Services
1 2 (22.22%) Azure
1 2 (22.22%) Microsoft 365
2 1 (11.11%) Power Platform
2 1 (11.11%) PowerApps
General
1 3 (33.33%) Finance
2 2 (22.22%) Public Sector
3 1 (11.11%) Social Skills
Libraries, Frameworks & Software Standards
1 1 (11.11%) Middleware
Miscellaneous
1 1 (11.11%) Cloud Native
Processes & Methodologies
1 5 (55.56%) Service Delivery
2 4 (44.44%) ITIL
3 3 (33.33%) Service Management
4 2 (22.22%) Continuous Improvement
4 2 (22.22%) Customer Experience
4 2 (22.22%) Incident Management
4 2 (22.22%) Operations Management
4 2 (22.22%) Process Improvement
5 1 (11.11%) CI/CD
5 1 (11.11%) Continuous Delivery
5 1 (11.11%) Continuous Improvement Process
5 1 (11.11%) DevOps
5 1 (11.11%) DevSecOps
5 1 (11.11%) Major Incident Management
5 1 (11.11%) Regression Testing
5 1 (11.11%) Root Cause Analysis
5 1 (11.11%) Runbook
5 1 (11.11%) Technical Debt
5 1 (11.11%) Test Scripting
5 1 (11.11%) Test Strategy
Qualifications
1 3 (33.33%) SC Cleared
1 3 (33.33%) Security Cleared
Quality Assurance & Compliance
1 2 (22.22%) SLA
Systems Management
1 1 (11.11%) Microsoft Intune
1 1 (11.11%) Terraform
Vendors
1 2 (22.22%) Microsoft
2 1 (11.11%) ServiceNow