The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 203 225 253
Rank change year-on-year +22 +28  
Contract jobs citing ITSM 573 582 513
As % of all contract IT jobs advertised in the UK 1.22% 1.08% 0.91%
As % of the Processes & Methodologies category 1.45% 1.30% 1.13%
Number of daily rates quoted 347 387 324
Median daily rate £425 £425 £395
Median daily rate % change year-on-year - +7.59%  
90% offered a daily rate of more than £170 £198 £175
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £400 £375 £387
% change year-on-year +6.66% -3.16%  
Number of hourly rates quoted 46 15 22
Median hourly rate £17.50 £17.38 £15.72
Median hourly rate % change year-on-year +0.71% +10.52%  
90% offered a hourly rate of more than £10.43 £13.20 £10.51
10% offered a hourly rate of more than £35.10 £46.79 £22.88
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 39559 44852 45349
As % of all contract IT job vacancies advertised in the UK 84.50% 83.35% 80.70%
Number of daily rates quoted 25807 29750 29034
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £313 £300 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £415 £400 £383
% change year-on-year +3.75% +4.57%  
Number of hourly rates quoted 1054 1082 1276
Median hourly rate £32.50 £27.50 £27.50
Median hourly rate % change year-on-year +18.18% -  
90% offered a hourly rate of more than £13.00 £12.58 £12.35
10% offered a hourly rate of more than £52.50 £48.00 £50.00
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 3 months to 23 June 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 3 months to 23 June 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 536 £425 +0.89% 87
London +3 271 £475 - 34
South East +19 113 £413 +10.00% 16
Berkshire +23 44 £525 +34.61% 4
East of England +16 41 £352 +48.00% 8
North West +13 39 £375 - 13
City of London -5 27 £388 -13.88% 7
South West +22 24 £525 +6.06% 4
East Midlands +4 24 £350 +102.89% 3
Hampshire +11 22 £413 +11.86% 2
Manchester +11 22 £355 +9.23% 11
Scotland +35 19 £216 -49.17% 4
Milton Keynes -5 18 £500 +153.16% 2
Buckinghamshire -9 18 £500 +53.84% 2
Essex +2 17 £403 +69.47% 1
Reading +24 16 £525 +40.00%
Northamptonshire +13 16 £300 -36.84%
Bedfordshire +6 15 £350 - 1
Northampton +15 13 £319 -32.89%
Uxbridge +7 13 £70 - 1
Surrey +7 13 £413 +10.00% 4
Yorkshire +3 13 £475 +35.71% 3
Aberdeen - 12 £375 -
North East +52 11 £475 +46.15%
Cardiff +4 11 £310 -31.11%
South Wales +3 11 £310 -31.11%
Wales +3 11 £310 -31.11%
West Yorkshire +3 11 £463 +32.14% 2
Wiltshire +12 10 £525 +6.06%
Hook +15 9 £450 +158.62%

For the 6 months to 23 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 737 (70.32%) ITIL
2 661 (63.07%) Service Management
3 308 (29.39%) ServiceNow
4 200 (19.08%) Security Cleared
5 188 (17.94%) Windows
6 184 (17.56%) Service Delivery
7 181 (17.27%) Microsoft
8 164 (15.65%) Finance
9 155 (14.79%) SC Cleared
10 147 (14.03%) ITIL V3
11 139 (13.26%) HP
12 130 (12.40%) Project Management
13 125 (11.93%) Analytical Skills
14 120 (11.45%) SQL
15 119 (11.35%) Active Directory
15 119 (11.35%) Change Management
16 112 (10.69%) JavaScript
17 108 (10.31%) SLA
18 103 (9.83%) Microsoft Office
18 103 (9.83%) Remedy
18 103 (9.83%) Remedy ITSM
19 100 (9.54%) Cisco
19 100 (9.54%) CMDB
19 100 (9.54%) Degree
20 99 (9.45%) Telecoms
21 94 (8.97%) Incident Management
21 94 (8.97%) HTML
22 89 (8.49%) ITIL Certification
22 89 (8.49%) Cisco Certification
22 89 (8.49%) Firewall

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (4.68%) CMS
2 34 (3.24%) SharePoint
3 17 (1.62%) WebSphere
4 15 (1.43%) MS Exchange
5 14 (1.34%) BizTalk Server
6 13 (1.24%) Confluence
6 13 (1.24%) Skype for Business
7 12 (1.15%) Exchange Server 2013
8 11 (1.05%) IIS
9 8 (0.76%) Exchange Server 2010
9 8 (0.76%) JCAPS
9 8 (0.76%) WebLogic
10 6 (0.57%) Blackberry Enterprise Server
10 6 (0.57%) Tuxedo
10 6 (0.57%) WebSphere Application Server
11 5 (0.48%) SAS
11 5 (0.48%) WildFly
12 4 (0.38%) SharePoint 2010
12 4 (0.38%) Tomcat
13 3 (0.29%) Apache
Applications
1 103 (9.83%) Microsoft Office
2 68 (6.49%) Microsoft Excel
3 50 (4.77%) Microsoft PowerPoint
4 15 (1.43%) MS Visio
5 6 (0.57%) InfoPath
6 2 (0.19%) Microsoft Project
6 2 (0.19%) Photoshop
7 1 (0.095%) S-PLUS
7 1 (0.095%) Spreadsheet
Business Applications
1 103 (9.83%) Remedy ITSM
2 10 (0.95%) Remedy AR System
3 6 (0.57%) Dynamics CRM
3 6 (0.57%) Oracle Receivables
4 3 (0.29%) SAP Oil and Gas
4 3 (0.29%) Staffware
5 2 (0.19%) Oracle EBS
5 2 (0.19%) Teamcenter
6 1 (0.095%) assyst
6 1 (0.095%) Maximo
6 1 (0.095%) Oracle Financials
6 1 (0.095%) Oracle Procure-to-Pay
6 1 (0.095%) SAP ERP
6 1 (0.095%) SystmOne
Cloud Services
1 28 (2.67%) Microsoft Azure
1 28 (2.67%) Office 365
2 18 (1.72%) SaaS
3 15 (1.43%) Amazon AWS
3 15 (1.43%) Cloud Computing
4 12 (1.15%) IaaS
5 11 (1.05%) G Suite
6 8 (0.76%) PaaS
7 4 (0.38%) Azure Active Directory
8 2 (0.19%) OpenShift
9 1 (0.095%) OneDrive
Communications & Networking
1 89 (8.49%) Firewall
2 85 (8.11%) WAN
3 82 (7.82%) Wireless
4 76 (7.25%) LAN
5 54 (5.15%) BIG-IP
6 30 (2.86%) DNS
6 30 (2.86%) TCP/IP
7 29 (2.77%) VPN
8 25 (2.39%) LDAP
9 18 (1.72%) DHCP
10 16 (1.53%) Cisco ASA
10 16 (1.53%) Cisco IOS
11 13 (1.24%) Remote Desktop
11 13 (1.24%) SSL
12 11 (1.05%) Internet
13 10 (0.95%) MPLS
14 9 (0.86%) BGP
14 9 (0.86%) SAN
14 9 (0.86%) VoIP
15 8 (0.76%) WLAN
Database & Business Intelligence
1 58 (5.53%) SQL Server
2 19 (1.81%) DB2
3 13 (1.24%) SQL Server 2012
4 11 (1.05%) Big Data
4 11 (1.05%) MongoDB
4 11 (1.05%) Oracle Database
5 10 (0.95%) Oracle Reports
6 9 (0.86%) MySQL
6 9 (0.86%) SQL Server Integration Services
7 8 (0.76%) BusinessObjects
7 8 (0.76%) Data Warehouse
8 6 (0.57%) Pentaho
8 6 (0.57%) SQL Server 2008
9 5 (0.48%) Star Schema
10 4 (0.38%) FileMaker
10 4 (0.38%) Hadoop
10 4 (0.38%) Relational Database
10 4 (0.38%) SQL Server 2014
10 4 (0.38%) SQL Server 2016
11 3 (0.29%) Power BI
Development Applications
1 32 (3.05%) JIRA
2 7 (0.67%) Bitbucket
3 6 (0.57%) Git (software)
4 4 (0.38%) Jenkins
4 4 (0.38%) SonarQube
4 4 (0.38%) Sonatype Nexus
5 3 (0.29%) Dreamweaver
5 3 (0.29%) TeamCity
6 2 (0.19%) Selenium
7 1 (0.095%) Atlassian Bamboo
7 1 (0.095%) Checkstyle
7 1 (0.095%) FindBugs
7 1 (0.095%) Gradle
7 1 (0.095%) HP UFT
7 1 (0.095%) JUnit
7 1 (0.095%) LoadRunner
7 1 (0.095%) Maven
7 1 (0.095%) Octopus Deploy
7 1 (0.095%) Subversion
7 1 (0.095%) Team Foundation Server
General
1 164 (15.65%) Finance
2 99 (9.45%) Telecoms
3 49 (4.68%) Banking
4 37 (3.53%) Retail
5 24 (2.29%) Manufacturing
6 15 (1.43%) Investment Banking
6 15 (1.43%) Pharmaceutical
7 13 (1.24%) Legal
8 11 (1.05%) Marketing
9 10 (0.95%) Law
10 7 (0.67%) Billing
11 4 (0.38%) Electronics
11 4 (0.38%) Japanese Language
11 4 (0.38%) Publishing
11 4 (0.38%) Retail Banking
12 3 (0.29%) Financial Institution
12 3 (0.29%) Front Office
13 2 (0.19%) Aerospace
13 2 (0.19%) Automotive
13 2 (0.19%) Italian Language
Job Titles
1 239 (22.81%) Analyst
2 146 (13.93%) Developer
3 101 (9.64%) Service Analyst
4 96 (9.16%) ServiceNow Developer
5 93 (8.87%) Architect
6 81 (7.73%) Service Manager
7 76 (7.25%) Business Analyst
8 67 (6.39%) Consultant
9 60 (5.73%) Service Desk Analyst
10 58 (5.53%) Network Engineer
11 43 (4.10%) IT Manager
12 38 (3.63%) Project Manager
13 30 (2.86%) Support Analyst
14 29 (2.77%) Administrator
15 28 (2.67%) IT Analyst
15 28 (2.67%) ITSM Analyst
16 27 (2.58%) Applications Support
17 26 (2.48%) Delivery Manager
17 26 (2.48%) ITIL Manager
17 26 (2.48%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 94 (8.97%) HTML
2 74 (7.06%) Web Services
3 71 (6.77%) XML
4 60 (5.73%) CSS
5 46 (4.39%) AngularJS
6 27 (2.58%) Ajax
7 22 (2.10%) .NET
7 22 (2.10%) Twitter Bootstrap
8 20 (1.91%) REST
8 20 (1.91%) SOAP
9 14 (1.34%) jQuery
9 14 (1.34%) JSON
10 13 (1.24%) HTML5
11 11 (1.05%) XSLT
12 9 (0.86%) Middleware
13 8 (0.76%) IBM Integration Bus
13 8 (0.76%) Oracle ADF
14 7 (0.67%) ASP.NET
14 7 (0.67%) SAML
15 6 (0.57%) Django
Miscellaneous
1 125 (11.93%) Analytical Skills
2 100 (9.54%) CMDB
3 53 (5.06%) Data Centre
4 52 (4.96%) Management Information System
5 45 (4.29%) Computer Science
6 29 (2.77%) NHS
7 20 (1.91%) Enterprise Software
8 19 (1.81%) Smartphone
9 15 (1.43%) Greenfield Project
10 14 (1.34%) Replication
10 14 (1.34%) Video Conferencing
11 13 (1.24%) Public Cloud
11 13 (1.24%) Virtual Team
12 11 (1.05%) Blackberry
12 11 (1.05%) User Experience
13 10 (0.95%) CESG
14 9 (0.86%) Data Protection Act
14 9 (0.86%) Life Science
15 8 (0.76%) Hybrid Cloud
15 8 (0.76%) Mainframe
Operating Systems
1 188 (17.94%) Windows
2 87 (8.30%) Linux
3 51 (4.87%) Unix
4 50 (4.77%) Windows Server
5 49 (4.68%) Windows 7
6 32 (3.05%) Android
7 25 (2.39%) Windows Server 2012
8 23 (2.19%) Windows Server 2008
9 19 (1.81%) Apple iOS
10 18 (1.72%) Windows 10
11 13 (1.24%) AIX
11 13 (1.24%) CentOS
12 12 (1.15%) Red Hat Enterprise Linux
12 12 (1.15%) Windows 8
13 11 (1.05%) Mac OS X
13 11 (1.05%) Windows Server 2003
13 11 (1.05%) Windows XP
14 10 (0.95%) Oracle Linux
14 10 (0.95%) SUSE Linux Enterprise Server
15 7 (0.67%) Mac OS
Processes & Methodologies
1 737 (70.32%) ITIL
2 661 (63.07%) Service Management
3 184 (17.56%) Service Delivery
4 147 (14.03%) ITIL V3
5 130 (12.40%) Project Management
6 119 (11.35%) Change Management
7 94 (8.97%) Incident Management
8 89 (8.49%) Stakeholder Management
9 80 (7.63%) Agile Software Development
10 76 (7.25%) Configuration Management
11 73 (6.97%) PRINCE2
12 70 (6.68%) Problem Management
13 61 (5.82%) Service Design
14 53 (5.06%) Network Design
15 52 (4.96%) Release Management
16 49 (4.68%) Asset Management
16 49 (4.68%) Workflow
17 43 (4.10%) Business Analysis
18 42 (4.01%) Migration
19 37 (3.53%) Knowledge Management
Programming Languages
1 120 (11.45%) SQL
2 112 (10.69%) JavaScript
3 39 (3.72%) Java
4 32 (3.05%) PowerShell
5 24 (2.29%) Python
6 22 (2.10%) C
7 19 (1.81%) C#
8 14 (1.34%) Bash Shell
9 11 (1.05%) COBOL
9 11 (1.05%) PL/SQL
9 11 (1.05%) VBA
10 8 (0.76%) VB.NET
11 7 (0.67%) VBScript
12 6 (0.57%) Perl
12 6 (0.57%) PHP
13 5 (0.48%) VB
14 4 (0.38%) Korn
14 4 (0.38%) Shell Script
15 3 (0.29%) T-SQL
16 1 (0.095%) ABAP
Qualifications
1 200 (19.08%) Security Cleared
2 155 (14.79%) SC Cleared
3 100 (9.54%) Degree
4 89 (8.49%) Cisco Certification
4 89 (8.49%) ITIL Certification
5 72 (6.87%) CCNP
6 61 (5.82%) CCDP
7 60 (5.73%) JNCIA
8 59 (5.63%) CCIE
8 59 (5.63%) CCIP
8 59 (5.63%) CCSA
8 59 (5.63%) CCSE
8 59 (5.63%) JNCIE
9 46 (4.39%) DV Cleared
9 46 (4.39%) HP ASE
9 46 (4.39%) HP MASE
10 44 (4.20%) Computer Science Degree
11 33 (3.15%) Microsoft Certification
12 28 (2.67%) ISEB
13 27 (2.58%) MCP
Quality Assurance & Compliance
1 108 (10.31%) SLA
2 25 (2.39%) ISO/IEC 20000
3 19 (1.81%) COBIT
4 15 (1.43%) ISO/IEC 27001
4 15 (1.43%) QA
5 9 (0.86%) PCI DSS
6 8 (0.76%) HL7
6 8 (0.76%) PMO
7 7 (0.67%) Disclosure Scotland
8 6 (0.57%) EFQM
9 4 (0.38%) ISO 22301
10 3 (0.29%) ISO/IEC 19770
11 2 (0.19%) GAMP
11 2 (0.19%) GDPR
11 2 (0.19%) ISO 9001
12 1 (0.095%) Data Quality
12 1 (0.095%) GMP
12 1 (0.095%) GxP
12 1 (0.095%) ISO 9000
12 1 (0.095%) Sarbanes-Oxley
System Software
1 119 (11.35%) Active Directory
2 45 (4.29%) VMware Infrastructure
3 25 (2.39%) Hyper-V
4 19 (1.81%) Virtual Machines
5 13 (1.24%) VMware Workstation
6 9 (0.86%) Terminal Services
7 7 (0.67%) VMware ESXi
7 7 (0.67%) vSphere
8 4 (0.38%) NFS
8 4 (0.38%) vCloud
8 4 (0.38%) XenApp
9 3 (0.29%) DFS Replication
9 3 (0.29%) Firmware
10 2 (0.19%) BitLocker
10 2 (0.19%) Docker
10 2 (0.19%) Microsoft App-V
10 2 (0.19%) Snort
10 2 (0.19%) Virtual Desktop
10 2 (0.19%) XenServer
11 1 (0.095%) EMC RecoverPoint
Systems Management
1 60 (5.73%) FortiGate
2 40 (3.82%) SCCM
3 18 (1.72%) OVSD
4 14 (1.34%) SCOM
5 13 (1.24%) ServiceCenter
6 11 (1.05%) Symantec Endpoint Protection
7 10 (0.95%) Puppet
8 9 (0.86%) DameWare
9 8 (0.76%) Ansible
10 7 (0.67%) Nagios
10 7 (0.67%) WSUS
11 6 (0.57%) Microsoft Clustering
11 6 (0.57%) PowerCLI
11 6 (0.57%) Tivoli
11 6 (0.57%) Tivoli Storage Manager
12 5 (0.48%) AirWatch
12 5 (0.48%) Netcool
13 4 (0.38%) Cisco IPCC
13 4 (0.38%) Red Hat Satellite
14 3 (0.29%) OpenView
Vendors
1 308 (29.39%) ServiceNow
2 181 (17.27%) Microsoft
3 139 (13.26%) HP
4 103 (9.83%) Remedy
5 100 (9.54%) Cisco
6 82 (7.82%) Oracle
7 68 (6.49%) F5
8 64 (6.11%) CheckPoint
9 62 (5.92%) Juniper
10 61 (5.82%) Fortinet
11 60 (5.73%) Riverbed
11 60 (5.73%) VMware
12 59 (5.63%) BMC
13 43 (4.10%) Aruba
14 31 (2.96%) Apple
15 26 (2.48%) Citrix
15 26 (2.48%) IBM
16 21 (2.00%) SAP
17 20 (1.91%) Red Hat
18 17 (1.62%) CA
East London
Global Technology Solutions Ltd
Rate: £130 - £140 per day
Posted: Yesterday
London
Square One Resources
Rate: £130 per day
Posted: 14 hours ago
Chesterfield, Derbyshire
AMS contingency
Rate: Negotiable
Posted: Yesterday
Hayes, Middlesex
Avance Consulting
Rate: From £450 to £500 per day
Posted: 3 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Posted: 12 hours ago
Uxbridge, Middlesex
Talendrone.com
Rate: £60 - £80 / Day
Posted: Yesterday
Edinburgh, Midlothian
Search Consultancy
Rate: £350 - £360 per day
Posted: 4 days ago
Edinburgh
Edward Carter Solutions
Rate: £355 per day
Posted: 3 days ago
City of London
Interquest - IQ Tech
Rate: £425 - £450 per day
Posted: 2 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Posted: 4 days ago
London
TEKsystems
Rate: £450 - £550 per day
Posted: 3 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: From £47,092 to £58,217 per annum
Posted: 23 days ago