The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK
Rank 233 243 267
Rank change year-on-year +10 +24  
Contract jobs citing ITSM 476 531 438
As % of all contract IT jobs advertised in the UK 1.05% 1.00% 0.83%
As % of the Processes & Methodologies category 1.26% 1.20% 1.04%
Number of daily rates quoted 291 326 263
Median daily rate £420 £425 £395
Median daily rate % change year-on-year -1.17% +7.59%  
90% offered a daily rate of more than £250 £200 £200
10% offered a daily rate of more than £550 £563 £548
UK excluding London median daily rate £395 £400 £350
% change year-on-year -1.25% +14.28%  
Number of hourly rates quoted 21 28 18
Median hourly rate £14.15 £13.00 £18.50
Median hourly rate % change year-on-year +8.80% -29.72%  
90% offered a hourly rate of more than £8.82 £12.00 £11.65
10% offered a hourly rate of more than £27.50 £50.00 £25.38
UK excluding London median hourly rate £15.50 £13.00 £18.50
% change year-on-year +19.23% -29.72%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37646 44098 42190
As % of all contract IT job vacancies advertised in the UK 83.11% 82.88% 79.77%
Number of daily rates quoted 24821 28901 26121
Median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% +0.06%  
Number of hourly rates quoted 953 1111 1212
Median hourly rate £35.00 £37.50 £27.85
Median hourly rate % change year-on-year -6.66% +34.67%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 3 months to 25 March 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 3 months to 25 March 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 439 £425 - 71
London +6 206 £475 - 31
South East +17 98 £463 +10.51% 15
Hampshire +15 38 £425 +34.92% 1
North East +14 37 £385 -9.72%
Tyne and Wear +12 32 £385 +0.65%
Berkshire +22 30 £525 +16.66% 3
Newcastle upon Tyne +10 28 £385 -1.28%
East of England +1 26 £300 -17.24% 5
East Midlands +7 23 £300 +53.84% 2
City of London +7 21 £450 +5.88% 9
North West +24 19 £325 +8.33% 5
Scotland +11 19 £380 -10.32% 4
Buckinghamshire -2 19 £500 +16.95% 1
Manchester +14 17 £325 +8.33% 2
Milton Keynes +2 17 £500 +16.27% 1
Hook +18 13 £425 +144.25%
Yorkshire +17 12 £400 -7.24% 3
Leicestershire - 12 £250 - 2
West Midlands +1 11 £523 +30.62% 3
Wales -7 11 £313 -21.87% 10
Northamptonshire +4 10 £300 -
Leicester - 10 £250 - 1
Basingstoke +13 8 £235 -44.04%
Northampton +6 8 £300 -
South Wales -2 8 £300 -14.28% 5
South West -6 8 £453 +23.97% 7
Essex -8 8 £285 -21.37%
Edinburgh +15 7 £425 -5.55% 2
Cardiff +5 7 £243 -22.32% 3

ITSM
Top 30 Related IT Skills

For the 6 months to 25 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 750 (73.60%) ITIL
2 665 (65.26%) Service Management
3 304 (29.83%) ServiceNow
4 201 (19.73%) Windows
5 194 (19.04%) Security Cleared
6 180 (17.66%) Microsoft
7 174 (17.08%) Change Management
8 158 (15.51%) Service Delivery
9 156 (15.31%) JavaScript
9 156 (15.31%) SC Cleared
10 154 (15.11%) Finance
11 147 (14.43%) Agile Software Development
12 144 (14.13%) ITIL V3
13 131 (12.86%) MS Excel
14 120 (11.78%) Analytical Skills
14 120 (11.78%) CMDB
15 117 (11.48%) HP
15 117 (11.48%) HTML
16 115 (11.29%) Linux
17 114 (11.19%) Problem Management
18 108 (10.60%) SLA
19 107 (10.50%) Project Management
20 106 (10.40%) XML
21 104 (10.21%) SQL
22 103 (10.11%) Configuration Management
23 95 (9.32%) MS Office
23 95 (9.32%) PRINCE2
24 93 (9.13%) Web Services
25 92 (9.03%) Workflow
26 88 (8.64%) Remedy

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (6.58%) CMS
2 55 (5.40%) WebSphere
3 30 (2.94%) SharePoint
4 17 (1.67%) BizTalk Server
5 16 (1.57%) Skype for Business
6 13 (1.28%) MS Exchange
7 12 (1.18%) Confluence
7 12 (1.18%) IIS
8 11 (1.08%) Blackberry Enterprise Server
9 8 (0.79%) Exchange Server 2010
9 8 (0.79%) JCAPS
10 7 (0.69%) SAS
10 7 (0.69%) WebSphere Application Server
11 6 (0.59%) LiveCycle
11 6 (0.59%) Tuxedo
11 6 (0.59%) WebLogic
12 4 (0.39%) Apache
12 4 (0.39%) Tomcat
13 3 (0.29%) IBM HTTP Server
13 3 (0.29%) Liferay
Applications
1 131 (12.86%) MS Excel
2 95 (9.32%) MS Office
3 54 (5.30%) MS PowerPoint
4 9 (0.88%) MS Visio
5 3 (0.29%) InfoPath
6 2 (0.20%) MS Project
6 2 (0.20%) Photoshop
7 1 (0.098%) Spreadsheet
Business Applications
1 88 (8.64%) Remedy ITSM
2 9 (0.88%) Remedy AR System
3 6 (0.59%) Oracle Receivables
4 5 (0.49%) SAP Oil and Gas
5 3 (0.29%) Staffware
6 2 (0.20%) assyst
6 2 (0.20%) Dynamics CRM
6 2 (0.20%) SAP ERP
6 2 (0.20%) Teamcenter
7 1 (0.098%) MFGPRO
7 1 (0.098%) Oracle 11i
7 1 (0.098%) Oracle BPM
7 1 (0.098%) Oracle EBS
7 1 (0.098%) Oracle Procure-to-Pay
7 1 (0.098%) SAP Business One
7 1 (0.098%) SAP GTS
Cloud Services
1 77 (7.56%) SaaS
2 55 (5.40%) IaaS
3 50 (4.91%) PaaS
4 31 (3.04%) Microsoft Azure
5 28 (2.75%) Office 365
6 26 (2.55%) Amazon AWS
7 17 (1.67%) Cloud Computing
8 3 (0.29%) G Suite
8 3 (0.29%) OneDrive
9 2 (0.20%) Amazon EC2
9 2 (0.20%) Google App Engine
9 2 (0.20%) Google Cloud Platform
9 2 (0.20%) Google Drive
10 1 (0.098%) Mimecast
10 1 (0.098%) Yammer
Communications & Networking
1 83 (8.15%) Firewall
2 79 (7.75%) WAN
3 70 (6.87%) LAN
4 59 (5.79%) Wireless
5 37 (3.63%) DNS
6 32 (3.14%) BIG-IP
7 31 (3.04%) LDAP
8 24 (2.36%) DHCP
8 24 (2.36%) VPN
9 21 (2.06%) TCP/IP
10 20 (1.96%) SSL
11 14 (1.37%) VoIP
12 11 (1.08%) Cisco IOS
12 11 (1.08%) MPLS
13 10 (0.98%) Cisco ASA
13 10 (0.98%) SAN
14 9 (0.88%) Internet
15 6 (0.59%) Cisco Nexus
15 6 (0.59%) Skype
15 6 (0.59%) Unified Communications
Database & Business Intelligence
1 58 (5.69%) SQL Server
2 17 (1.67%) Oracle Database
3 12 (1.18%) DB2
4 11 (1.08%) Data Warehouse
4 11 (1.08%) SQL Server 2012
5 8 (0.79%) SQL Server Integration Services
6 6 (0.59%) MySQL
6 6 (0.59%) Oracle Database 11g
6 6 (0.59%) SQL Server 2008
7 5 (0.49%) Big Data
7 5 (0.49%) Enterprise Data Warehouse
7 5 (0.49%) FileMaker
7 5 (0.49%) Pentaho
7 5 (0.49%) Star Schema
8 4 (0.39%) Hadoop
9 3 (0.29%) MongoDB
9 3 (0.29%) Power BI
9 3 (0.29%) SAS Enterprise Guide
9 3 (0.29%) SAS Enterprise Miner
9 3 (0.29%) SQL Server 2016
Development Applications
1 20 (1.96%) JIRA
2 6 (0.59%) Bitbucket
2 6 (0.59%) Jenkins
3 5 (0.49%) Git (software)
4 4 (0.39%) Rational DOORS
4 4 (0.39%) SonarQube
4 4 (0.39%) Sonatype Nexus
4 4 (0.39%) Talend Open Studio
4 4 (0.39%) Team Foundation Server
5 3 (0.29%) Dreamweaver
5 3 (0.29%) MSI
6 2 (0.20%) TeamCity
6 2 (0.20%) Travis CI
7 1 (0.098%) HP UFT
7 1 (0.098%) JDeveloper
7 1 (0.098%) LoadRunner
7 1 (0.098%) Selenium
General
1 154 (15.11%) Finance
2 63 (6.18%) Telecoms
3 43 (4.22%) Banking
4 36 (3.53%) Retail
5 33 (3.24%) Manufacturing
6 23 (2.26%) Pharmaceutical
7 17 (1.67%) Legal
8 13 (1.28%) Law
8 13 (1.28%) Marketing
9 9 (0.88%) Investment Banking
10 6 (0.59%) Billing
11 5 (0.49%) Electronics
12 4 (0.39%) Japanese Language
13 3 (0.29%) Front Office
14 2 (0.20%) Advertising
14 2 (0.20%) Automotive
14 2 (0.20%) Games
14 2 (0.20%) Military
14 2 (0.20%) Retail Banking
15 1 (0.098%) French Language
Job Titles
1 243 (23.85%) Analyst
2 177 (17.37%) Developer
3 124 (12.17%) ServiceNow Developer
4 85 (8.34%) Service Analyst
5 80 (7.85%) Business Analyst
6 63 (6.18%) Consultant
7 62 (6.08%) Architect
8 60 (5.89%) Service Manager
9 56 (5.50%) Network Engineer
10 54 (5.30%) Service Desk Analyst
11 44 (4.32%) Operations Engineer
12 40 (3.93%) Administrator
13 35 (3.43%) Senior Operations Engineer
14 33 (3.24%) Project Manager
14 33 (3.24%) Support Analyst
15 30 (2.94%) IT Manager
16 22 (2.16%) ITSM Analyst
17 21 (2.06%) Support Engineer
18 19 (1.86%) Applications Support
18 19 (1.86%) ITSM Developer
Libraries, Frameworks & Software Standards
1 117 (11.48%) HTML
2 106 (10.40%) XML
3 93 (9.13%) Web Services
4 87 (8.54%) CSS
5 44 (4.32%) AngularJS
6 42 (4.12%) Ajax
7 29 (2.85%) REST
8 28 (2.75%) SOAP
9 25 (2.45%) HTML5
10 24 (2.36%) JSON
11 23 (2.26%) Middleware
12 20 (1.96%) .NET
12 20 (1.96%) Twitter Bootstrap
13 15 (1.47%) XHTML
14 14 (1.37%) XSL
15 13 (1.28%) jQuery
16 12 (1.18%) XML Schema
17 10 (0.98%) SAML
17 10 (0.98%) XSLT
18 8 (0.79%) ODBC
Miscellaneous
1 120 (11.78%) Analytical Skills
1 120 (11.78%) CMDB
2 43 (4.22%) Data Centre
3 35 (3.43%) Computer Science
4 31 (3.04%) Management Information System
5 22 (2.16%) Tandem
6 20 (1.96%) User Experience
7 17 (1.67%) NHS
8 15 (1.47%) Blackberry
9 14 (1.37%) Virtual Team
10 13 (1.28%) iPad
11 11 (1.08%) Enterprise Software
11 11 (1.08%) Smartphone
12 10 (0.98%) CESG
12 10 (0.98%) iPhone
13 7 (0.69%) Client/Server
13 7 (0.69%) Mainframe
13 7 (0.69%) Public Cloud
13 7 (0.69%) Security Operations Centre
14 6 (0.59%) Fintech
Operating Systems
1 201 (19.73%) Windows
2 115 (11.29%) Linux
3 87 (8.54%) Unix
4 58 (5.69%) Windows 7
5 54 (5.30%) AIX
6 53 (5.20%) Windows XP
7 45 (4.42%) Windows Server
8 41 (4.02%) Windows 2000
9 27 (2.65%) Windows Server 2008
10 25 (2.45%) Windows Server 2012
11 20 (1.96%) Android
12 15 (1.47%) Windows 10
13 14 (1.37%) Red Hat Enterprise Linux
14 12 (1.18%) Oracle Linux
14 12 (1.18%) VME
15 11 (1.08%) SUSE Linux Enterprise Server
15 11 (1.08%) Windows Server 2003
16 9 (0.88%) Windows 8
17 8 (0.79%) Apple iOS
17 8 (0.79%) SUSE
Processes & Methodologies
1 750 (73.60%) ITIL
2 665 (65.26%) Service Management
3 174 (17.08%) Change Management
4 158 (15.51%) Service Delivery
5 147 (14.43%) Agile Software Development
6 144 (14.13%) ITIL V3
7 114 (11.19%) Problem Management
8 107 (10.50%) Project Management
9 103 (10.11%) Configuration Management
10 95 (9.32%) PRINCE2
11 92 (9.03%) Workflow
12 84 (8.24%) Incident Management
13 81 (7.95%) Stakeholder Management
14 73 (7.16%) Data Management
15 72 (7.07%) Service Design
16 68 (6.67%) DevOps
17 66 (6.48%) Continuous Improvement
18 64 (6.28%) Asset Management
18 64 (6.28%) Release Management
19 46 (4.51%) Open Source
Programming Languages
1 156 (15.31%) JavaScript
2 104 (10.21%) SQL
3 44 (4.32%) Java
4 30 (2.94%) Python
5 27 (2.65%) PowerShell
6 18 (1.77%) Bash Shell
7 17 (1.67%) C#
8 14 (1.37%) C
9 13 (1.28%) Perl
10 10 (0.98%) COBOL
10 10 (0.98%) PL/SQL
10 10 (0.98%) VB.NET
11 9 (0.88%) PHP
12 6 (0.59%) Korn
13 3 (0.29%) VB
13 3 (0.29%) VBScript
14 2 (0.20%) Ruby
14 2 (0.20%) Shell Script
14 2 (0.20%) T-SQL
14 2 (0.20%) VBA
Qualifications
1 194 (19.04%) Security Cleared
2 156 (15.31%) SC Cleared
3 82 (8.05%) Degree
4 78 (7.65%) ITIL Certification
5 66 (6.48%) Cisco Certification
6 45 (4.42%) CCNP
7 39 (3.83%) CCDP
7 39 (3.83%) JNCIA
8 38 (3.73%) CCIE
8 38 (3.73%) CCIP
8 38 (3.73%) CCSA
8 38 (3.73%) CCSE
8 38 (3.73%) JNCIE
9 31 (3.04%) Microsoft Certification
10 28 (2.75%) HP ASE
10 28 (2.75%) HP MASE
10 28 (2.75%) ISEB
11 27 (2.65%) ITIL Foundation Certificate
12 26 (2.55%) DV Cleared
13 16 (1.57%) MCP
Quality Assurance & Compliance
1 108 (10.60%) SLA
2 17 (1.67%) Disclosure Scotland
2 17 (1.67%) QA
3 16 (1.57%) COBIT
4 10 (0.98%) ISO/IEC 27001
5 8 (0.79%) HL7
5 8 (0.79%) PCI DSS
6 7 (0.69%) ISO/IEC 20000
7 6 (0.59%) EFQM
8 5 (0.49%) Data Quality
8 5 (0.49%) ISO 9001
9 4 (0.39%) ISO22301
9 4 (0.39%) PMO
10 3 (0.29%) PMBOK
11 2 (0.20%) Sarbanes-Oxley
11 2 (0.20%) Solvency II
12 1 (0.098%) GMP
12 1 (0.098%) GxP
12 1 (0.098%) ISO 9000
12 1 (0.098%) ISO19770
System Software
1 85 (8.34%) Active Directory
2 45 (4.42%) VMware Infrastructure
3 16 (1.57%) Hyper-V
4 12 (1.18%) Virtual Machines
5 8 (0.79%) VMware Workstation
5 8 (0.79%) vSphere
6 5 (0.49%) NFS
6 5 (0.49%) Virtual Desktop
6 5 (0.49%) VMware ESXi
7 4 (0.39%) vCloud
7 4 (0.39%) VMware ESX
8 3 (0.29%) Microsoft App-V
8 3 (0.29%) XenApp
9 2 (0.20%) Xen
10 1 (0.098%) BitLocker
10 1 (0.098%) Firmware
10 1 (0.098%) KVM
10 1 (0.098%) MetaFrame
10 1 (0.098%) Snort
Systems Management
1 39 (3.83%) FortiGate
2 25 (2.45%) SCCM
3 18 (1.77%) Puppet
4 13 (1.28%) SCOM
5 11 (1.08%) Ansible
5 11 (1.08%) OVSD
6 8 (0.79%) AirWatch
7 7 (0.69%) HP Operations Orchestration
7 7 (0.69%) PowerCLI
7 7 (0.69%) Symantec Endpoint Protection
7 7 (0.69%) Tivoli Storage Manager
8 6 (0.59%) Microsoft Clustering
8 6 (0.59%) WSUS
9 4 (0.39%) Red Hat Satellite
10 3 (0.29%) BladeLogic
10 3 (0.29%) Microsoft Intune
11 2 (0.20%) BMC PATROL
11 2 (0.20%) Norton AntiVirus
11 2 (0.20%) OpenView Configuration Management
11 2 (0.20%) Tivoli
Vendors
1 304 (29.83%) ServiceNow
2 180 (17.66%) Microsoft
3 117 (11.48%) HP
4 88 (8.64%) Remedy
5 75 (7.36%) BMC
6 69 (6.77%) Cisco
6 69 (6.77%) Oracle
7 60 (5.89%) VMware
8 45 (4.42%) Juniper
9 43 (4.22%) F5
10 42 (4.12%) CheckPoint
11 39 (3.83%) Fortinet
11 39 (3.83%) Riverbed
12 29 (2.85%) IBM
13 28 (2.75%) Aruba
14 23 (2.26%) SAP
15 16 (1.57%) Red Hat
16 15 (1.47%) Citrix
17 13 (1.28%) Apple
17 13 (1.28%) CA
North London
Ebury
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
London
Lorien Resourcing
Rate: Market Rate
Posted: Yesterday
Liverpool, Merseyside
NHS Blood And Transplant
Rate: £46,625 to £57,640 (AfC band 8b) per annum
Posted: 3 days ago
London
Lorien Resourcing
Posted: 22 hours ago
Cardiff, South Glamorgan
Lorien Resourcing
Rate: £400 - £410 per annum + market rate
Posted: 3 days ago
Crawley, West Sussex
Lorien Resourcing
Posted: 3 days ago
Cardiff, South Glamorgan
Lorien Resourcing
Rate: £400 - £410 per annum + market rate
Posted: 5 days ago
City, London
Thebes IT
Posted: 3 days ago
North West England
Vivid Resourcing
Posted: 5 days ago
London
AMS contingency
Posted: 12 days ago
City of London
Interquest - IQ Tech
Rate: £300 - £350 per day
Posted: 3 days ago
Salford, Lancashire
Sopra Steria Recruitment
Rate: From £150 to £160 per day
Posted: 3 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £550 per day
Posted: 3 days ago
Bristol
CPS Group Limited
Rate: £500 - £600 per day
Posted: 24 days ago