Period
to 22 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 237 233 246
Rank change year-on-year -4 +13 +58
Contract jobs citing ITSM 1049 1191 1105
As % of all contract IT jobs advertised in the UK 1.09% 1.10% 0.97%
As % of the Processes & Methodologies category 1.30% 1.32% 1.20%
Number of daily rates quoted 631 811 670
UK median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +3.23%
10th Percentile £179 £181 £175
90th Percentile £575 £575 £556
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - -2.60%
Number of hourly rates quoted 82 48 52
UK median hourly rate £17.44 £16.65 £18.52
Median hourly rate % change year-on-year +4.73% -10.10% +13.97%
10th Percentile £8.51 £10.50 £10.90
90th Percentile £35.00 £59.31 £40.19
UK excluding London median hourly rate £17.50 £16.65 £19.00
% change year-on-year +5.11% -12.37% +12.59%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 80882 90429 91778
As % of all contract IT jobs advertised in the UK 84.36% 83.50% 80.87%
Number of daily rates quoted 53087 59721 58563
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £281 £263 £260
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +3.45%
Number of hourly rates quoted 2003 2206 2633
UK median hourly rate £25.00 £25.00 £22.00
Median hourly rate % change year-on-year - +13.64% +8.96%
10th Percentile £11.72 £11.50 £11.25
90th Percentile £50.23 £48.38 £47.83
UK excluding London median hourly rate £25.00 £25.00 £22.50
% change year-on-year - +11.11% +7.14%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 22 August 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 22 August 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 973 £450 +5.88% 90
UK excluding London +16 563 £400 +6.67% 62
London -24 469 £475 - 32
South East +7 214 £416 +10.80% 17
North of England -11 102 £400 +6.67% 16
Midlands +18 82 £393 +17.60% 9
East of England +9 71 £350 +12.00% 11
North West +15 58 £353 -5.93% 7
East Midlands +21 57 £375 +97.37% 3
Scotland +16 42 £355 -16.47% 6
South West +23 40 £488 +13.37% 3
Yorkshire +6 25 £450 +28.57% 8
West Midlands +1 25 £400 +2.56% 6
North East +24 19 £438 +16.67% 1
Wales -4 16 £310 +90.18%
Northern Ireland -48 4 £350 -

For the 6 months to 22 August 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 691 (65.87%) ITIL
2 658 (62.73%) Service Management
3 322 (30.70%) ServiceNow
4 201 (19.16%) Windows
5 184 (17.54%) Microsoft
6 180 (17.16%) Service Delivery
7 168 (16.02%) Security Cleared
8 167 (15.92%) Finance
9 125 (11.92%) Active Directory
10 123 (11.73%) ITIL V3
11 122 (11.63%) SC Cleared
12 121 (11.53%) Project Management
13 117 (11.15%) Analytical Skills
14 116 (11.06%) Microsoft Office
15 114 (10.87%) Remedy
15 114 (10.87%) Remedy ITSM
16 112 (10.68%) SQL
17 101 (9.63%) Stakeholder Management
18 98 (9.34%) JavaScript
19 97 (9.25%) HP
20 95 (9.06%) Change Management
20 95 (9.06%) Incident Management
21 93 (8.87%) Telecoms
21 93 (8.87%) ITIL Certification
21 93 (8.87%) CMDB
22 92 (8.77%) HTML
23 89 (8.48%) SLA
24 88 (8.39%) Agile Software Development
25 83 (7.91%) Degree
26 76 (7.24%) Configuration Management

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (5.05%) SharePoint
2 44 (4.19%) CMS
3 19 (1.81%) MS Exchange
4 16 (1.53%) Skype for Business
5 13 (1.24%) IIS
6 10 (0.95%) Confluence
7 9 (0.86%) Exchange Server 2013
8 8 (0.76%) Exchange Server 2010
9 6 (0.57%) Blackberry Enterprise Server
9 6 (0.57%) SAS
10 5 (0.48%) WildFly
11 4 (0.38%) Smallworld
11 4 (0.38%) Tomcat
11 4 (0.38%) WebLogic
12 3 (0.29%) Apache
12 3 (0.29%) BizTalk Server
12 3 (0.29%) IBM HTTP Server
12 3 (0.29%) LiveCycle
12 3 (0.29%) SharePoint 2010
12 3 (0.29%) WebSphere
Applications
1 116 (11.06%) Microsoft Office
2 74 (7.05%) Microsoft Excel
3 57 (5.43%) Microsoft PowerPoint
4 23 (2.19%) MS Visio
5 7 (0.67%) Microsoft Project
6 6 (0.57%) InfoPath
7 2 (0.19%) Acrobat
7 2 (0.19%) Photoshop
7 2 (0.19%) Spreadsheet
8 1 (0.095%) S-PLUS
Business Applications
1 114 (10.87%) Remedy ITSM
2 9 (0.86%) Remedy AR System
3 6 (0.57%) Dynamics CRM
4 5 (0.48%) SAP ERP
5 3 (0.29%) Staffware
6 2 (0.19%) Oracle EBS
6 2 (0.19%) Teamcenter
7 1 (0.095%) assyst
7 1 (0.095%) Maximo
7 1 (0.095%) Oracle Financials
7 1 (0.095%) Oracle Receivables
7 1 (0.095%) SystmOne
Cloud Services
1 32 (3.05%) Microsoft Azure
2 31 (2.96%) Office 365
3 14 (1.33%) SaaS
4 12 (1.14%) Amazon AWS
5 11 (1.05%) G Suite
6 10 (0.95%) Cloud Computing
6 10 (0.95%) IaaS
6 10 (0.95%) PaaS
7 7 (0.67%) Azure Active Directory
8 2 (0.19%) OpenShift
8 2 (0.19%) Salesforce Sales Cloud
8 2 (0.19%) Salesforce Service Cloud
Communications & Networking
1 57 (5.43%) Firewall
2 56 (5.34%) WAN
3 52 (4.96%) LAN
4 51 (4.86%) Wireless
5 36 (3.43%) TCP/IP
6 34 (3.24%) BIG-IP
7 26 (2.48%) DNS
8 24 (2.29%) VPN
9 16 (1.53%) Cisco IOS
9 16 (1.53%) DHCP
10 15 (1.43%) LDAP
11 14 (1.33%) Internet
11 14 (1.33%) Remote Desktop
11 14 (1.33%) Wi-Fi
12 12 (1.14%) Cisco ASA
13 10 (0.95%) Skype
14 9 (0.86%) WebEx
15 8 (0.76%) SAN
15 8 (0.76%) SSL
15 8 (0.76%) VoIP
Database & Business Intelligence
1 44 (4.19%) SQL Server
2 12 (1.14%) Big Data
2 12 (1.14%) DB2
3 11 (1.05%) MongoDB
4 10 (0.95%) BusinessObjects
5 9 (0.86%) Oracle Reports
5 9 (0.86%) SQL Server 2012
6 8 (0.76%) Data Warehouse
7 7 (0.67%) Pentaho
7 7 (0.67%) Relational Database
8 6 (0.57%) Star Schema
9 5 (0.48%) MySQL
9 5 (0.48%) SQL Server 2008
10 4 (0.38%) Oracle Database
10 4 (0.38%) SQL Server 2014
10 4 (0.38%) SQL Server 2016
11 3 (0.29%) Hadoop
11 3 (0.29%) Oracle Database 11g
11 3 (0.29%) PostgreSQL
11 3 (0.29%) SQL Server 2005
Development Applications
1 32 (3.05%) JIRA
2 5 (0.48%) Bitbucket
2 5 (0.48%) Git (software)
3 3 (0.29%) Jenkins
3 3 (0.29%) SonarQube
3 3 (0.29%) Sonatype Nexus
4 2 (0.19%) Atlassian Bamboo
4 2 (0.19%) Team Foundation Server
4 2 (0.19%) TeamCity
5 1 (0.095%) Dreamweaver
5 1 (0.095%) FindBugs
5 1 (0.095%) Gradle
5 1 (0.095%) HP UFT
5 1 (0.095%) JUnit
5 1 (0.095%) LoadRunner
5 1 (0.095%) Maven
5 1 (0.095%) MSI
5 1 (0.095%) Rational DOORS
5 1 (0.095%) Selenium
5 1 (0.095%) Subversion
General
1 167 (15.92%) Finance
2 93 (8.87%) Telecoms
3 54 (5.15%) Banking
4 35 (3.34%) Retail
5 19 (1.81%) Manufacturing
6 14 (1.33%) Legal
7 13 (1.24%) Pharmaceutical
8 10 (0.95%) Investment Banking
9 9 (0.86%) Marketing
10 7 (0.67%) Law
11 6 (0.57%) Publishing
12 5 (0.48%) Billing
12 5 (0.48%) French Language
12 5 (0.48%) Retail Banking
13 4 (0.38%) Aerospace
14 3 (0.29%) Advertising
14 3 (0.29%) Automotive
14 3 (0.29%) Financial Institution
14 3 (0.29%) Front Office
14 3 (0.29%) Japanese Language
Job Titles
1 240 (22.88%) Analyst
2 130 (12.39%) Developer
3 97 (9.25%) Architect
4 96 (9.15%) Service Analyst
5 94 (8.96%) Service Manager
6 87 (8.29%) ServiceNow Developer
7 79 (7.53%) Business Analyst
8 62 (5.91%) Consultant
9 60 (5.72%) Service Desk Analyst
10 57 (5.43%) IT Manager
11 53 (5.05%) Project Manager
12 34 (3.24%) Services Delivery Manager
12 34 (3.24%) Support Analyst
13 33 (3.15%) IT Services Manager
14 32 (3.05%) Delivery Manager
14 32 (3.05%) Network Engineer
15 31 (2.96%) ITIL Manager
16 29 (2.76%) IT Analyst
17 27 (2.57%) Administrator
18 25 (2.38%) Support Engineer
Libraries, Frameworks & Software Standards
1 92 (8.77%) HTML
2 62 (5.91%) XML
3 56 (5.34%) CSS
4 52 (4.96%) Web Services
5 48 (4.58%) AngularJS
6 34 (3.24%) Ajax
7 22 (2.10%) SOAP
8 21 (2.00%) REST
9 19 (1.81%) .NET
10 18 (1.72%) Twitter Bootstrap
11 16 (1.53%) jQuery
12 11 (1.05%) JSON
13 6 (0.57%) ASP.NET
13 6 (0.57%) XHTML
14 5 (0.48%) HTML5
14 5 (0.48%) Middleware
14 5 (0.48%) Oracle ADF
14 5 (0.48%) XSL
15 4 (0.38%) D3.js
15 4 (0.38%) Highcharts JS
Miscellaneous
1 117 (11.15%) Analytical Skills
2 93 (8.87%) CMDB
3 53 (5.05%) Management Information System
4 49 (4.67%) Data Centre
5 34 (3.24%) Computer Science
6 28 (2.67%) NHS
7 24 (2.29%) Greenfield Project
8 23 (2.19%) Enterprise Software
9 19 (1.81%) User Experience
10 18 (1.72%) Public Cloud
11 17 (1.62%) Replication
12 15 (1.43%) Blackberry
12 15 (1.43%) Video Conferencing
13 13 (1.24%) Smartphone
14 10 (0.95%) Data Protection Act
14 10 (0.95%) Virtual Team
15 9 (0.86%) CESG
16 8 (0.76%) Frameworx
16 8 (0.76%) Hybrid Cloud
17 7 (0.67%) Life Science
Operating Systems
1 201 (19.16%) Windows
2 67 (6.39%) Linux
3 53 (5.05%) Windows 7
4 51 (4.86%) Windows Server
5 42 (4.00%) Unix
6 26 (2.48%) Android
7 21 (2.00%) Windows 10
8 20 (1.91%) Windows Server 2008
9 18 (1.72%) Apple iOS
9 18 (1.72%) Windows Server 2012
10 15 (1.43%) Windows XP
11 12 (1.14%) Mac OS X
11 12 (1.14%) Windows 8
12 11 (1.05%) Windows Server 2003
13 9 (0.86%) CentOS
13 9 (0.86%) Mac OS
14 8 (0.76%) Windows 2000
15 7 (0.67%) Ubuntu
16 4 (0.38%) AIX
17 3 (0.29%) HPUX
Processes & Methodologies
1 691 (65.87%) ITIL
2 658 (62.73%) Service Management
3 180 (17.16%) Service Delivery
4 123 (11.73%) ITIL V3
5 121 (11.53%) Project Management
6 101 (9.63%) Stakeholder Management
7 95 (9.06%) Change Management
7 95 (9.06%) Incident Management
8 88 (8.39%) Agile Software Development
9 76 (7.24%) Configuration Management
10 62 (5.91%) PRINCE2
11 60 (5.72%) Problem Management
12 56 (5.34%) Release Management
13 53 (5.05%) Service Design
14 50 (4.77%) Asset Management
15 44 (4.19%) Workflow
16 42 (4.00%) Migration
17 40 (3.81%) Knowledge Management
18 37 (3.53%) User Acceptance Testing
19 36 (3.43%) Business Analysis
Programming Languages
1 112 (10.68%) SQL
2 98 (9.34%) JavaScript
3 30 (2.86%) PowerShell
4 29 (2.76%) Java
5 19 (1.81%) C
6 17 (1.62%) Python
7 14 (1.33%) VBA
8 12 (1.14%) C#
9 11 (1.05%) PL/SQL
10 8 (0.76%) VB
11 7 (0.67%) VBScript
12 6 (0.57%) T-SQL
13 5 (0.48%) VB.NET
14 4 (0.38%) COBOL
15 3 (0.29%) PHP
15 3 (0.29%) Shell Script
16 2 (0.19%) C++
16 2 (0.19%) Korn
16 2 (0.19%) Perl
Qualifications
1 168 (16.02%) Security Cleared
2 122 (11.63%) SC Cleared
3 93 (8.87%) ITIL Certification
4 83 (7.91%) Degree
5 61 (5.82%) Cisco Certification
6 45 (4.29%) CCNP
6 45 (4.29%) DV Cleared
7 34 (3.24%) CCDP
8 33 (3.15%) CCIE
8 33 (3.15%) CCIP
8 33 (3.15%) CCSA
8 33 (3.15%) CCSE
8 33 (3.15%) JNCIA
8 33 (3.15%) JNCIE
9 32 (3.05%) Computer Science Degree
9 32 (3.05%) Microsoft Certification
10 29 (2.76%) HP ASE
10 29 (2.76%) HP MASE
11 24 (2.29%) ISEB
12 23 (2.19%) MCP
Quality Assurance & Compliance
1 89 (8.48%) SLA
2 28 (2.67%) ISO/IEC 20000
3 21 (2.00%) COBIT
3 21 (2.00%) QA
4 19 (1.81%) ISO/IEC 27001
5 14 (1.33%) PMO
6 5 (0.48%) Disclosure Scotland
6 5 (0.48%) ISO 22301
6 5 (0.48%) PCI DSS
7 2 (0.19%) Data Quality
7 2 (0.19%) EFQM
7 2 (0.19%) GAMP
7 2 (0.19%) GDPR
7 2 (0.19%) ISO 9001
8 1 (0.095%) GxP
8 1 (0.095%) SEPA
8 1 (0.095%) Solvency II
System Software
1 125 (11.92%) Active Directory
2 25 (2.38%) VMware Infrastructure
3 19 (1.81%) Hyper-V
4 13 (1.24%) Terminal Services
5 9 (0.86%) Virtual Machines
5 9 (0.86%) VMware Workstation
6 4 (0.38%) Firmware
6 4 (0.38%) Microsoft App-V
7 3 (0.29%) DFS Replication
7 3 (0.29%) vSphere
7 3 (0.29%) XenApp
8 2 (0.19%) BitLocker
8 2 (0.19%) Docker
8 2 (0.19%) KVM
8 2 (0.19%) RHEV
8 2 (0.19%) Snort
8 2 (0.19%) XenServer
9 1 (0.095%) EMC RecoverPoint
9 1 (0.095%) VMware ESXi
9 1 (0.095%) VMware NSX
Systems Management
1 41 (3.91%) SCCM
2 33 (3.15%) FortiGate
3 21 (2.00%) ServiceCenter
4 17 (1.62%) OVSD
5 16 (1.53%) SCOM
6 15 (1.43%) DameWare
7 7 (0.67%) Nagios
7 7 (0.67%) Symantec Endpoint Protection
7 7 (0.67%) Tivoli
8 6 (0.57%) Netcool
9 5 (0.48%) Jamf Pro
9 5 (0.48%) Tivoli Storage Manager
9 5 (0.48%) WSUS
10 4 (0.38%) BMC PATROL
10 4 (0.38%) Cisco IPCC
11 3 (0.29%) HP Quality Center
11 3 (0.29%) MAILsweeper
11 3 (0.29%) OpenView
11 3 (0.29%) SCOrch
11 3 (0.29%) WMI
Vendors
1 322 (30.70%) ServiceNow
2 184 (17.54%) Microsoft
3 114 (10.87%) Remedy
4 97 (9.25%) HP
5 74 (7.05%) Cisco
6 72 (6.86%) BMC
7 60 (5.72%) Oracle
8 41 (3.91%) F5
9 38 (3.62%) VMware
10 36 (3.43%) CheckPoint
11 34 (3.24%) Fortinet
11 34 (3.24%) Juniper
12 33 (3.15%) Riverbed
13 32 (3.05%) Apple
14 27 (2.57%) Citrix
15 26 (2.48%) Aruba
16 23 (2.19%) CA
17 21 (2.00%) Peregrine
17 21 (2.00%) SAP
18 13 (1.24%) Google