Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 243 227 247
Rank change year-on-year -16 +20 +73
Contract jobs citing ITSM 1095 1218 1158
As % of all contract IT jobs advertised in the UK 1.07% 1.15% 1.01%
As % of the Processes & Methodologies category 1.27% 1.37% 1.23%
Number of daily rates quoted 709 837 692
UK median daily rate £416 £400 £407
Median daily rate % change year-on-year +4.00% -1.78% +1.81%
10th Percentile £157 £206 £163
90th Percentile £575 £575 £588
UK excluding London median daily rate £370 £360 £395
% change year-on-year +2.78% -8.86% -2.47%
Number of hourly rates quoted 74 52 70
UK median hourly rate £16.69 £14.25 £19.00
Median hourly rate % change year-on-year +17.11% -25.00% +26.67%
10th Percentile £10.22 £10.50 £12.33
90th Percentile £47.38 £57.43 £40.19
UK excluding London median hourly rate £13.00 £13.70 £21.75
% change year-on-year -5.11% -37.01% +45.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86286 88673 93962
As % of all contract IT jobs advertised in the UK 84.52% 83.92% 81.78%
Number of daily rates quoted 57474 58658 60890
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £630 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2038 2353 2731
UK median hourly rate £23.63 £24.00 £22.50
Median hourly rate % change year-on-year -1.56% +6.67% +18.42%
10th Percentile £11.48 £11.26 £11.50
90th Percentile £49.75 £48.75 £47.71
UK excluding London median hourly rate £24.02 £24.50 £23.50
% change year-on-year -1.96% +4.26% +17.50%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 18 November 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 18 November 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1001 £425 +5.59% 84
UK excluding London +3 564 £370 +2.78% 51
London -29 505 £475 +2.70% 40
South East -17 181 £400 +6.67% 15
North of England -12 116 £350 - 14
Midlands +43 99 £323 -24.12% 7
North West +11 78 £350 +4.16% 5
East of England -12 66 £373 +6.05% 8
East Midlands +42 55 £303 -27.11% 2
Scotland +3 54 £355 -5.33% 7
West Midlands +22 44 £375 -9.37% 5
South West +26 33 £325 -28.57%
Yorkshire -6 22 £300 -12.41% 8
North East +1 16 £400 +6.67% 1
Wales -4 14 £290 +8.01%
Northern Ireland -41 2 £425 -

For the 6 months to 18 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 688 (62.83%) ITIL
2 661 (60.37%) Service Management
3 366 (33.42%) ServiceNow
4 205 (18.72%) Windows
5 178 (16.26%) Microsoft
6 168 (15.34%) Finance
7 151 (13.79%) Service Delivery
8 140 (12.79%) Security Cleared
9 133 (12.15%) JavaScript
10 123 (11.23%) Active Directory
11 119 (10.87%) ITIL V3
12 115 (10.50%) Change Management
13 113 (10.32%) Incident Management
14 110 (10.05%) HTML
15 109 (9.95%) Microsoft Office
16 101 (9.22%) Stakeholder Management
17 100 (9.13%) SLA
17 100 (9.13%) Remedy
17 100 (9.13%) Project Management
17 100 (9.13%) Remedy ITSM
18 98 (8.95%) SC Cleared
18 98 (8.95%) ITIL Certification
19 94 (8.58%) Agile Software Development
20 93 (8.49%) SQL
21 91 (8.31%) Analytical Skills
22 89 (8.13%) CSS
23 87 (7.95%) HP
24 86 (7.85%) XML
25 74 (6.76%) PRINCE2
26 73 (6.67%) CMDB

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (4.02%) SharePoint
2 40 (3.65%) CMS
3 25 (2.28%) MS Exchange
4 23 (2.10%) IIS
5 21 (1.92%) Skype for Business
6 11 (1.00%) Exchange Server 2013
7 10 (0.91%) Exchange Server 2010
8 6 (0.55%) Blackberry Enterprise Server
9 5 (0.46%) Confluence
9 5 (0.46%) IBM Notes
9 5 (0.46%) WildFly
10 4 (0.37%) Smallworld
11 3 (0.27%) SharePoint 2010
12 2 (0.18%) Documentum
12 2 (0.18%) Drupal
12 2 (0.18%) Exchange Server 2003
12 2 (0.18%) Exchange Server 2007
12 2 (0.18%) OpenStack
12 2 (0.18%) WebLogic
13 1 (0.091%) SAS
Applications
1 109 (9.95%) Microsoft Office
2 50 (4.57%) Microsoft Excel
3 45 (4.11%) Microsoft PowerPoint
4 12 (1.10%) MS Visio
5 5 (0.46%) Microsoft Project
6 2 (0.18%) Acrobat
6 2 (0.18%) Spreadsheet
7 1 (0.091%) AutoCAD
7 1 (0.091%) Revit
7 1 (0.091%) S-PLUS
Business Applications
1 100 (9.13%) Remedy ITSM
2 11 (1.00%) Unit4 Business World
3 6 (0.55%) Dynamics CRM
3 6 (0.55%) Remedy AR System
4 4 (0.37%) Dynamics GP
4 4 (0.37%) SAP ERP
5 1 (0.091%) Magento
5 1 (0.091%) Maximo
Cloud Services
1 43 (3.93%) Office 365
2 37 (3.38%) Microsoft Azure
3 20 (1.83%) SaaS
4 19 (1.74%) Amazon AWS
5 14 (1.28%) G Suite
6 13 (1.19%) GitHub
6 13 (1.19%) PaaS
7 12 (1.10%) Cloud Computing
8 10 (0.91%) IaaS
9 7 (0.64%) Azure Active Directory
10 2 (0.18%) Mimecast
10 2 (0.18%) Salesforce Sales Cloud
10 2 (0.18%) Salesforce Service Cloud
11 1 (0.091%) Google Cloud Platform
11 1 (0.091%) OneDrive
Communications & Networking
1 39 (3.56%) WAN
2 37 (3.38%) LAN
3 33 (3.01%) Wireless
4 31 (2.83%) Firewall
5 27 (2.47%) TCP/IP
6 25 (2.28%) VPN
7 21 (1.92%) DNS
8 19 (1.74%) Skype
9 17 (1.55%) BIG-IP
9 17 (1.55%) Wi-Fi
10 14 (1.28%) Cisco IOS
11 13 (1.19%) Remote Desktop
12 10 (0.91%) SNMP
13 9 (0.82%) Internet
13 9 (0.82%) MPLS
13 9 (0.82%) SAN
13 9 (0.82%) SMS
13 9 (0.82%) Unified Communications
14 8 (0.73%) DHCP
14 8 (0.73%) VoIP
Database & Business Intelligence
1 39 (3.56%) SQL Server
2 11 (1.00%) Star Schema
3 8 (0.73%) MySQL
3 8 (0.73%) Relational Database
4 5 (0.46%) Big Data
4 5 (0.46%) BusinessObjects
4 5 (0.46%) Data Warehouse
5 4 (0.37%) Pentaho
5 4 (0.37%) SQL Server 2008
6 3 (0.27%) Oracle Reports
7 2 (0.18%) Azure SQL Database
7 2 (0.18%) DB2
7 2 (0.18%) Hadoop
7 2 (0.18%) Oracle Database
7 2 (0.18%) Oracle Database 10g
7 2 (0.18%) Oracle Database 11g
7 2 (0.18%) RDBMS
8 1 (0.091%) Apache Hive
8 1 (0.091%) HBase
8 1 (0.091%) Mahout
Development Applications
1 33 (3.01%) JIRA
2 15 (1.37%) Git (software)
3 7 (0.64%) Bitbucket
4 5 (0.46%) Atlassian Bamboo
5 3 (0.27%) PyCharm
6 2 (0.18%) HP UFT
6 2 (0.18%) LoadRunner
6 2 (0.18%) Oracle Forms
6 2 (0.18%) Team Foundation Server
7 1 (0.091%) Jenkins
7 1 (0.091%) MSI
7 1 (0.091%) Rational DOORS
7 1 (0.091%) SonarQube
7 1 (0.091%) Vagrant
7 1 (0.091%) Visual Studio
General
1 168 (15.34%) Finance
2 66 (6.03%) Telecoms
3 45 (4.11%) Banking
4 35 (3.20%) Retail
5 18 (1.64%) Back Office
6 15 (1.37%) Legal
7 13 (1.19%) Pharmaceutical
8 10 (0.91%) Local Government
8 10 (0.91%) Manufacturing
9 7 (0.64%) Marketing
10 6 (0.55%) Advertising
10 6 (0.55%) French Language
10 6 (0.55%) Publishing
10 6 (0.55%) Retail Banking
11 5 (0.46%) Military
12 4 (0.37%) Billing
12 4 (0.37%) Law
13 3 (0.27%) Aerospace
14 2 (0.18%) Front Office
14 2 (0.18%) Games
Job Titles
1 244 (22.28%) Analyst
2 150 (13.70%) Developer
3 124 (11.32%) ServiceNow Developer
4 100 (9.13%) Service Manager
5 95 (8.68%) Architect
6 86 (7.85%) Service Analyst
7 76 (6.94%) Consultant
8 75 (6.85%) Business Analyst
9 63 (5.75%) IT Manager
10 59 (5.39%) Service Desk Analyst
11 45 (4.11%) Support Analyst
12 43 (3.93%) IT Services Manager
13 42 (3.84%) ITIL Manager
13 42 (3.84%) Support Engineer
14 38 (3.47%) IT Support
14 38 (3.47%) Project Manager
15 32 (2.92%) ITIL Service Manager
16 29 (2.65%) IT Analyst
17 28 (2.56%) Desktop Support
17 28 (2.56%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 110 (10.05%) HTML
2 89 (8.13%) CSS
3 86 (7.85%) XML
4 68 (6.21%) AngularJS
5 62 (5.66%) Web Services
6 57 (5.21%) Ajax
7 41 (3.74%) REST
8 38 (3.47%) SOAP
9 29 (2.65%) Twitter Bootstrap
10 15 (1.37%) XHTML
11 14 (1.28%) .NET
12 12 (1.10%) jQuery
13 8 (0.73%) XSL
14 7 (0.64%) JSON
15 5 (0.46%) XML Schema
15 5 (0.46%) X-Windows
16 4 (0.37%) HTML5
16 4 (0.37%) Middleware
17 3 (0.27%) CSS3
17 3 (0.27%) Flask
Miscellaneous
1 91 (8.31%) Analytical Skills
2 73 (6.67%) CMDB
3 61 (5.57%) Management Information System
4 39 (3.56%) Data Centre
5 36 (3.29%) Greenfield Project
6 25 (2.28%) NHS
7 24 (2.19%) User Experience
8 23 (2.10%) Computer Science
9 22 (2.01%) Public Cloud
10 19 (1.74%) Blackberry
11 18 (1.64%) Smartphone
12 12 (1.10%) CESG
13 10 (0.91%) Replication
14 9 (0.82%) Data Protection Act
15 8 (0.73%) Video Conferencing
16 7 (0.64%) Enterprise Software
17 6 (0.55%) iPad
17 6 (0.55%) iPhone
18 5 (0.46%) Hybrid Cloud
19 4 (0.37%) Driving Licence
Operating Systems
1 205 (18.72%) Windows
2 66 (6.03%) Windows 7
3 42 (3.84%) Linux
4 35 (3.20%) Android
4 35 (3.20%) Windows Server
5 31 (2.83%) Unix
6 26 (2.37%) Apple iOS
7 22 (2.01%) Windows 10
8 17 (1.55%) Mac OS X
9 16 (1.46%) Windows XP
10 15 (1.37%) Windows Server 2008
10 15 (1.37%) Windows Server 2012
11 10 (0.91%) Windows 2000
11 10 (0.91%) Windows 8
12 9 (0.82%) Mac OS
12 9 (0.82%) Windows Server 2003
13 4 (0.37%) AIX
14 3 (0.27%) OpenVMS
14 3 (0.27%) VMS
14 3 (0.27%) Windows Mobile
Processes & Methodologies
1 688 (62.83%) ITIL
2 661 (60.37%) Service Management
3 151 (13.79%) Service Delivery
4 119 (10.87%) ITIL V3
5 115 (10.50%) Change Management
6 113 (10.32%) Incident Management
7 101 (9.22%) Stakeholder Management
8 100 (9.13%) Project Management
9 94 (8.58%) Agile Software Development
10 74 (6.76%) PRINCE2
11 68 (6.21%) Configuration Management
12 64 (5.84%) Problem Management
13 61 (5.57%) Workflow
14 57 (5.21%) Migration
15 55 (5.02%) Service Design
16 54 (4.93%) Release Management
17 51 (4.66%) Asset Management
18 40 (3.65%) Data Modelling
19 38 (3.47%) Knowledge Management
20 36 (3.29%) Analytics
Programming Languages
1 133 (12.15%) JavaScript
2 93 (8.49%) SQL
3 24 (2.19%) PowerShell
4 11 (1.00%) Java
5 8 (0.73%) Python
6 7 (0.64%) Shell Script
7 6 (0.55%) C
8 5 (0.46%) PL/SQL
8 5 (0.46%) VBA
9 4 (0.37%) PHP
9 4 (0.37%) VB
9 4 (0.37%) VBScript
10 3 (0.27%) C#
10 3 (0.27%) Perl
10 3 (0.27%) T-SQL
11 2 (0.18%) C++
11 2 (0.18%) Korn
12 1 (0.091%) Bash Shell
12 1 (0.091%) Progress 4GL
Qualifications
1 140 (12.79%) Security Cleared
2 98 (8.95%) ITIL Certification
2 98 (8.95%) SC Cleared
3 65 (5.94%) Degree
4 41 (3.74%) Cisco Certification
5 34 (3.11%) DV Cleared
6 28 (2.56%) CISSP
7 25 (2.28%) Microsoft Certification
8 23 (2.10%) CCNP
8 23 (2.10%) ITIL Foundation Certificate
9 19 (1.74%) CISM
9 19 (1.74%) Computer Science Degree
10 18 (1.64%) CCDP
10 18 (1.64%) PRINCE2 Practitioner
11 17 (1.55%) CCIE
12 16 (1.46%) CCIP
12 16 (1.46%) CCSA
12 16 (1.46%) CCSE
12 16 (1.46%) JNCIA
12 16 (1.46%) JNCIE
Quality Assurance & Compliance
1 100 (9.13%) SLA
2 29 (2.65%) COBIT
3 24 (2.19%) ISO/IEC 27001
4 22 (2.01%) ISO/IEC 20000
5 20 (1.83%) QA
6 18 (1.64%) PMO
7 10 (0.91%) ISO 22301
8 6 (0.55%) Disclosure Scotland
8 6 (0.55%) PCI DSS
9 3 (0.27%) ISO 9001
10 2 (0.18%) Actionable Recommendations
10 2 (0.18%) Data Quality
10 2 (0.18%) GAMP
10 2 (0.18%) GDPR
10 2 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.18%) Solvency II
11 1 (0.091%) GxP
11 1 (0.091%) PMBOK
11 1 (0.091%) Sarbanes-Oxley
11 1 (0.091%) SEPA
System Software
1 123 (11.23%) Active Directory
2 25 (2.28%) VMware Infrastructure
3 15 (1.37%) Hyper-V
4 13 (1.19%) Terminal Services
5 9 (0.82%) XenApp
6 8 (0.73%) Microsoft App-V
6 8 (0.73%) VMware Workstation
7 5 (0.46%) Firmware
8 4 (0.37%) XenDesktop
9 3 (0.27%) BitLocker
9 3 (0.27%) DFS Replication
10 2 (0.18%) KVM
10 2 (0.18%) RHEV
10 2 (0.18%) VMware ESXi
10 2 (0.18%) vSphere
10 2 (0.18%) XenServer
11 1 (0.091%) NFS
11 1 (0.091%) Virtual Desktop
11 1 (0.091%) VMware NSX
Systems Management
1 45 (4.11%) SCCM
2 23 (2.10%) ServiceCenter
3 17 (1.55%) DameWare
4 16 (1.46%) FortiGate
5 12 (1.10%) OVSD
6 10 (0.91%) Jamf Pro
6 10 (0.91%) SCOM
7 6 (0.55%) WSUS
8 5 (0.46%) Tivoli Storage Manager
9 4 (0.37%) HP Quality Center
9 4 (0.37%) Netcool
9 4 (0.37%) Symantec Endpoint Protection
9 4 (0.37%) Tivoli
10 3 (0.27%) HP Data Protector
10 3 (0.27%) MAILsweeper
10 3 (0.27%) Norton AntiVirus
10 3 (0.27%) SolarWinds Orion
10 3 (0.27%) Symantec Enterprise Vault
10 3 (0.27%) Systems Management Server (SMS)
10 3 (0.27%) WMI
Vendors
1 366 (33.42%) ServiceNow
2 178 (16.26%) Microsoft
3 100 (9.13%) Remedy
4 87 (7.95%) HP
5 64 (5.84%) BMC
6 55 (5.02%) Cisco
7 40 (3.65%) VMware
8 32 (2.92%) Apple
9 30 (2.74%) Citrix
10 28 (2.56%) F5
11 27 (2.47%) Oracle
12 24 (2.19%) LANDesk
13 23 (2.10%) CA
13 23 (2.10%) Google
13 23 (2.10%) Peregrine
14 19 (1.74%) CheckPoint
14 19 (1.74%) Juniper
15 17 (1.55%) Fortinet
15 17 (1.55%) SAP
16 16 (1.46%) Riverbed