Period
to 11 December 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 11 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 195 248 259
Rank change year-on-year +53 +11 -21
Contract jobs citing ITSM 1,104 1,177 1,057
As % of all contract IT jobs advertised in the UK 1.37% 1.12% 1.02%
As % of the Processes & Methodologies category 1.60% 1.28% 1.19%
Number of daily rates quoted 650 788 675
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £135 £130 £158
90th Percentile £588 £600 £575
UK excluding London median daily rate £425 £375 £375
% change year-on-year +13.33% - +7.14%
Number of hourly rates quoted 135 71 70
UK median hourly rate £17.50 £17.50 £16.69
Median hourly rate % change year-on-year - +4.87% +25.94%
10th Percentile £10.16 £11.75 £10.11
90th Percentile £35.00 £27.50 £57.55
UK excluding London median hourly rate £17.50 £17.50 £13.00
% change year-on-year - +34.62% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 68,838 91,759 89,017
As % of all contract IT jobs advertised in the UK 85.71% 87.06% 86.20%
Number of daily rates quoted 44,974 60,757 59,352
UK median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £288 £300 £275
90th Percentile £650 £638 £638
UK excluding London median daily rate £431 £425 £400
% change year-on-year +1.41% +6.25% -
Number of hourly rates quoted 2,262 2,351 2,092
UK median hourly rate £23.50 £22.00 £24.00
Median hourly rate % change year-on-year +6.82% -8.33% +6.67%
10th Percentile £12.00 £11.18 £11.25
90th Percentile £53.25 £50.10 £49.15
UK excluding London median hourly rate £22.37 £20.50 £24.00
% change year-on-year +9.12% -14.58% +6.67%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 11 December 2019.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 11 December 2019.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 1,012 £450 +5.88% 198
UK excluding London +73 714 £425 +13.33% 151
London +22 377 £500 - 58
South East +70 214 £425 +13.33% 43
North of England +46 160 £450 +16.13% 46
Midlands +52 106 £475 +13.10% 28
North West +22 87 £400 +10.34% 19
East of England +37 85 £310 -4.62% 9
Scotland +56 70 £385 +57.30% 5
South West +19 70 £425 - 14
Yorkshire +68 65 £450 +54.51% 20
West Midlands +22 60 £500 +19.05% 18
East Midlands +54 47 £175 -57.58% 10
North East -1 8 £425 - 7
Wales +26 6 £300 -22.58% 5
Northern Ireland - 3 £538 - 1

For the 6 months to 11 December 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITSM.

1 624 (56.52%) ITIL
2 571 (51.72%) Service Management
3 339 (30.71%) Windows
4 319 (28.89%) ServiceNow
5 283 (25.63%) Microsoft
6 243 (22.01%) Active Directory
7 199 (18.03%) Agile Software Development
8 180 (16.30%) Windows 10
9 155 (14.04%) Finance
10 144 (13.04%) Microsoft Office
11 141 (12.77%) Service Delivery
12 135 (12.23%) Office 365
13 130 (11.78%) SLA
14 129 (11.68%) Windows 7
15 123 (11.14%) Security Cleared
16 118 (10.69%) Problem-Solving
17 117 (10.60%) Incident Management
18 114 (10.33%) Change Management
19 111 (10.05%) ITIL V3
20 110 (9.96%) SCCM
21 105 (9.51%) Analytical Skills
22 102 (9.24%) Stakeholder Management
23 97 (8.79%) Public Sector
24 88 (7.97%) Remedy
24 88 (7.97%) Remedy ITSM
25 83 (7.52%) Project Management
26 82 (7.43%) Azure
27 80 (7.25%) SC Cleared
28 74 (6.70%) HP
28 74 (6.70%) Windows Server

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (4.26%) SharePoint
2 44 (3.99%) MS Exchange
3 25 (2.26%) Confluence
4 22 (1.99%) CMS
5 15 (1.36%) Skype for Business
6 14 (1.27%) Exchange Server 2013
6 14 (1.27%) IIS
7 13 (1.18%) Exchange Server 2010
8 12 (1.09%) Exchange Server 2007
9 11 (1.00%) Exchange Server 2003
10 6 (0.54%) Elasticsearch
11 5 (0.45%) Apache
12 4 (0.36%) FileNet
12 4 (0.36%) Tomcat
12 4 (0.36%) WebSphere
13 3 (0.27%) IBM Notes
14 2 (0.18%) Anypoint
14 2 (0.18%) JBoss
14 2 (0.18%) OpenStack
15 1 (0.091%) SharePoint Server
Applications
1 144 (13.04%) Microsoft Office
2 61 (5.53%) Microsoft Excel
3 26 (2.36%) Microsoft PowerPoint
4 20 (1.81%) Microsoft Project
5 19 (1.72%) MS Visio
6 13 (1.18%) Spreadsheet
7 9 (0.82%) Acrobat
8 3 (0.27%) Adobe Creative Suite
9 1 (0.091%) Chatbot
Business Applications
1 88 (7.97%) Remedy ITSM
2 19 (1.72%) assyst
3 6 (0.54%) Dynamics CRM
3 6 (0.54%) Misys Opics
4 4 (0.36%) Dynamics GP
5 2 (0.18%) SAP HR
5 2 (0.18%) SAP IS-U
5 2 (0.18%) SAP MM
5 2 (0.18%) SAP Payroll
6 1 (0.091%) Magento
6 1 (0.091%) Maximo
6 1 (0.091%) NetSuite
6 1 (0.091%) Oracle Retail
6 1 (0.091%) Remedy AR System
6 1 (0.091%) SAP BPC
6 1 (0.091%) SAP CO
6 1 (0.091%) SAP ERP
6 1 (0.091%) SAP FI
6 1 (0.091%) SAP FI/CO
6 1 (0.091%) SAP PLM
Cloud Services
1 135 (12.23%) Office 365
2 82 (7.43%) Azure
3 38 (3.44%) AWS
4 21 (1.90%) SaaS
5 17 (1.54%) PaaS
6 15 (1.36%) Power Platform
7 12 (1.09%) OneDrive
8 10 (0.91%) Azure Active Directory
9 8 (0.72%) Data Lake Analytics
10 6 (0.54%) Dynamics 365
10 6 (0.54%) GCP
11 5 (0.45%) Mimecast
12 4 (0.36%) IaaS
13 3 (0.27%) Cloud Computing
13 3 (0.27%) GitHub
14 2 (0.18%) Adobe Creative Cloud
14 2 (0.18%) Force.com
14 2 (0.18%) G Suite
14 2 (0.18%) Google Analytics
15 1 (0.091%) Route 53
Communications & Networking
1 54 (4.89%) TCP/IP
2 49 (4.44%) DNS
3 47 (4.26%) DHCP
4 38 (3.44%) VPN
5 37 (3.35%) Remote Desktop
6 34 (3.08%) LAN
7 33 (2.99%) Firewall
8 26 (2.36%) Skype
9 23 (2.08%) Internet
10 18 (1.63%) WAN
11 16 (1.45%) WebEx
12 15 (1.36%) Wireless
13 11 (1.00%) VLAN
14 10 (0.91%) VoIP
14 10 (0.91%) Wi-Fi
15 9 (0.82%) SSL
16 7 (0.63%) SAN
16 7 (0.63%) SMS
17 6 (0.54%) POP3
17 6 (0.54%) SMTP
Database & Business Intelligence
1 23 (2.08%) SQL Server
2 15 (1.36%) Oracle Database
2 15 (1.36%) Power BI
2 15 (1.36%) SQL Server Integration Services
3 12 (1.09%) Data Warehouse
4 10 (0.91%) MySQL
4 10 (0.91%) SQL Server Reporting Services
5 9 (0.82%) SQL Server 2016
6 8 (0.72%) Big Data
6 8 (0.72%) Data Lake
7 7 (0.63%) Relational Database
7 7 (0.63%) SQL Server 2012
7 7 (0.63%) SQL Server Analysis Services
8 6 (0.54%) Microsoft Analysis Services
8 6 (0.54%) NoSQL
8 6 (0.54%) Oracle Database 10g
8 6 (0.54%) SQL Server 2005
9 5 (0.45%) Data Mining
9 5 (0.45%) MongoDB
9 5 (0.45%) Pentaho
Development Applications
1 53 (4.80%) JIRA
2 9 (0.82%) InstallShield
2 9 (0.82%) Oracle Forms
3 8 (0.72%) Visual Studio
3 8 (0.72%) Visual Studio Team System
4 5 (0.45%) AdminStudio
5 4 (0.36%) MSI
5 4 (0.36%) WinDbg
6 2 (0.18%) Artifactory
6 2 (0.18%) Git (software)
6 2 (0.18%) Jenkins
7 1 (0.091%) Bitbucket
7 1 (0.091%) Eclipse
7 1 (0.091%) IntelliJ
7 1 (0.091%) JUnit
7 1 (0.091%) Selenium
7 1 (0.091%) Sonatype Nexus
7 1 (0.091%) TeamCity
7 1 (0.091%) Toad
General
1 155 (14.04%) Finance
2 97 (8.79%) Public Sector
3 33 (2.99%) Telecoms
4 30 (2.72%) Banking
5 25 (2.26%) Retail
6 19 (1.72%) Marketing
7 14 (1.27%) Legal
8 13 (1.18%) Manufacturing
9 11 (1.00%) Law
9 11 (1.00%) Pharmaceutical
10 9 (0.82%) Back Office
10 9 (0.82%) Billing
10 9 (0.82%) Military
11 4 (0.36%) Financial Institution
12 2 (0.18%) Advertising
12 2 (0.18%) Electronics
12 2 (0.18%) Housing Association
12 2 (0.18%) Investment Banking
12 2 (0.18%) Local Government
13 1 (0.091%) Games
Job Titles
1 269 (24.37%) Analyst
2 133 (12.05%) Service Analyst
3 100 (9.06%) Developer
4 78 (7.07%) Service Desk Analyst
5 75 (6.79%) Service Manager
6 70 (6.34%) Architect
6 70 (6.34%) ServiceNow Developer
7 66 (5.98%) Consultant
8 64 (5.80%) Support Engineer
9 62 (5.62%) IT Analyst
10 61 (5.53%) Business Analyst
11 46 (4.17%) Project Manager
12 44 (3.99%) IT Support
13 42 (3.80%) Desktop Support
14 40 (3.62%) Support Analyst
15 36 (3.26%) Infrastructure Engineer
16 35 (3.17%) IT Manager
17 34 (3.08%) Desktop Engineer
18 29 (2.63%) 1st Line Support
19 24 (2.17%) Delivery Manager
Libraries, Frameworks & Software Standards
1 51 (4.62%) HTML
1 51 (4.62%) XML
2 39 (3.53%) CSS
3 38 (3.44%) Ajax
4 32 (2.90%) Web Services
5 30 (2.72%) AngularJS
5 30 (2.72%) REST
6 24 (2.17%) SOAP
7 18 (1.63%) JSON
8 15 (1.36%) LDAP
9 10 (0.91%) .NET
9 10 (0.91%) XHTML
10 6 (0.54%) 802.1X
11 5 (0.45%) SailPoint
11 5 (0.45%) SAML
12 4 (0.36%) RESTful
13 3 (0.27%) ASP.NET
13 3 (0.27%) JSP
13 3 (0.27%) LAMP
14 2 (0.18%) Spring
Miscellaneous
1 105 (9.51%) Analytical Skills
2 64 (5.80%) CMDB
3 60 (5.43%) Management Information System
4 48 (4.35%) Self-Motivation
5 45 (4.08%) User Experience
6 34 (3.08%) Data Centre
7 25 (2.26%) NHS
8 24 (2.17%) Blackberry
9 23 (2.08%) Driving Licence
10 16 (1.45%) Virtual Team
11 11 (1.00%) Handset
11 11 (1.00%) Video Conferencing
12 10 (0.91%) Greenfield Project
12 10 (0.91%) PDA
13 9 (0.82%) PKI
13 9 (0.82%) Public Cloud
14 7 (0.63%) Fat Client
14 7 (0.63%) Security Operations Centre
14 7 (0.63%) Thin Client
14 7 (0.63%) Wiki
Operating Systems
1 339 (30.71%) Windows
2 180 (16.30%) Windows 10
3 129 (11.68%) Windows 7
4 74 (6.70%) Windows Server
5 64 (5.80%) Windows Server 2012
6 57 (5.16%) Linux
7 37 (3.35%) Apple iOS
8 36 (3.26%) Android
9 35 (3.17%) Windows Server 2008
10 33 (2.99%) Unix
11 22 (1.99%) Windows 8
12 19 (1.72%) Mac OS
13 17 (1.54%) Windows Server 2003
14 16 (1.45%) Windows XP
15 11 (1.00%) Windows 2000
15 11 (1.00%) Windows Vista
16 10 (0.91%) Mac OS X
17 8 (0.72%) VMS
18 6 (0.54%) AIX
19 5 (0.45%) CentOS
Processes & Methodologies
1 624 (56.52%) ITIL
2 571 (51.72%) Service Management
3 199 (18.03%) Agile Software Development
4 141 (12.77%) Service Delivery
5 118 (10.69%) Problem-Solving
6 117 (10.60%) Incident Management
7 114 (10.33%) Change Management
8 111 (10.05%) ITIL V3
9 102 (9.24%) Stakeholder Management
10 83 (7.52%) Project Management
11 73 (6.61%) Migration
12 69 (6.25%) Asset Management
13 62 (5.62%) Service Design
14 61 (5.53%) Problem Management
15 59 (5.34%) Configuration Management
16 58 (5.25%) DevOps
17 57 (5.16%) Workflow
18 53 (4.80%) Scrum
19 50 (4.53%) Continuous Improvement
20 45 (4.08%) PRINCE2
Programming Languages
1 63 (5.71%) PowerShell
2 62 (5.62%) JavaScript
3 60 (5.43%) SQL
4 25 (2.26%) Python
5 23 (2.08%) C
6 21 (1.90%) Java
7 18 (1.63%) Perl
8 6 (0.54%) Bash Shell
8 6 (0.54%) PL/SQL
8 6 (0.54%) Ruby
8 6 (0.54%) Shell Script
8 6 (0.54%) VB
8 6 (0.54%) VBA
9 4 (0.36%) C#
9 4 (0.36%) VBScript
10 3 (0.27%) VB.NET
11 2 (0.18%) C++
12 1 (0.091%) R
12 1 (0.091%) Scala
12 1 (0.091%) T-SQL
Qualifications
1 123 (11.14%) Security Cleared
2 80 (7.25%) SC Cleared
3 64 (5.80%) Degree
4 61 (5.53%) ITIL Certification
5 42 (3.80%) DV Cleared
6 39 (3.53%) Microsoft Certification
7 34 (3.08%) ITIL Foundation Certificate
8 29 (2.63%) MCSE
9 17 (1.54%) PMI Certification
10 16 (1.45%) Cisco Certification
10 16 (1.45%) PMP
11 15 (1.36%) A+ Certification
11 15 (1.36%) MCP
12 13 (1.18%) CISSP
12 13 (1.18%) ISEB
13 12 (1.09%) CCNA
14 11 (1.00%) BPSS Clearance
14 11 (1.00%) VMware Certified Professional (VCP)
15 10 (0.91%) HND
16 9 (0.82%) IIBA
Quality Assurance & Compliance
1 130 (11.78%) SLA
2 25 (2.26%) QA
3 18 (1.63%) Data Quality
4 11 (1.00%) COBIT
5 10 (0.91%) PMO
5 10 (0.91%) Sarbanes-Oxley
6 8 (0.72%) ISO/IEC 20000
6 8 (0.72%) ISO/IEC 27001
7 6 (0.54%) GDPR
8 4 (0.36%) Government Security Classifications
8 4 (0.36%) PSD2
8 4 (0.36%) SEPA
9 3 (0.27%) Disclosure Scotland
9 3 (0.27%) GxP
9 3 (0.27%) ISO 9001
10 2 (0.18%) GAMP
10 2 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.18%) ITGC
10 2 (0.18%) NIST
11 1 (0.091%) SSAE 16
System Software
1 243 (22.01%) Active Directory
2 30 (2.72%) VMware Infrastructure
3 24 (2.17%) Hyper-V
4 16 (1.45%) Virtual Desktop
5 15 (1.36%) XenApp
6 14 (1.27%) XenDesktop
7 13 (1.18%) Virtual Machines
8 12 (1.09%) VMware Workstation
9 10 (0.91%) Virtual Servers
10 9 (0.82%) Microsoft App-V
10 9 (0.82%) vCloud
11 8 (0.72%) Microsoft Virtual Server
12 7 (0.63%) BitLocker
12 7 (0.63%) DFS Replication
12 7 (0.63%) VMware ESXi
13 5 (0.45%) Docker
14 4 (0.36%) VMware NSX
14 4 (0.36%) Xen
15 3 (0.27%) SRDF
15 3 (0.27%) vSphere
Systems Management
1 110 (9.96%) SCCM
2 16 (1.45%) Single Sign-On
3 15 (1.36%) SCOM
4 11 (1.00%) AirWatch
4 11 (1.00%) Microsoft Intune
4 11 (1.00%) WSUS
5 10 (0.91%) ServiceCenter
6 9 (0.82%) Systems Management Server (SMS)
7 8 (0.72%) NetIQ Identity Manager
7 8 (0.72%) Perfmon
8 7 (0.63%) Jamf Pro
9 6 (0.54%) Cisco CUCM
9 6 (0.54%) Opscode Chef
9 6 (0.54%) Puppet
10 5 (0.45%) Ansible
10 5 (0.45%) Kubernetes
10 5 (0.45%) Norton AntiVirus
10 5 (0.45%) ThinApp
11 4 (0.36%) Microsoft Clustering
11 4 (0.36%) Nagios
Vendors
1 319 (28.89%) ServiceNow
2 283 (25.63%) Microsoft
3 88 (7.97%) Remedy
4 74 (6.70%) HP
5 52 (4.71%) VMware
6 50 (4.53%) Citrix
7 48 (4.35%) Oracle
8 45 (4.08%) Cisco
9 41 (3.71%) Dell
10 31 (2.81%) BMC
11 21 (1.90%) Apple
12 20 (1.81%) SAP
13 16 (1.45%) Adobe
14 14 (1.27%) Mitel
14 14 (1.27%) NetApp
15 13 (1.18%) EMC
15 13 (1.18%) Polycom
16 12 (1.09%) Juniper
17 11 (1.00%) Splunk
18 10 (0.91%) Bomgar