The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 232 251 268
Rank change year-on-year +19 +17  
Contract jobs citing ITSM 480 533 439
As % of all contract IT jobs advertised in the UK 1.06% 0.99% 0.82%
As % of the Processes & Methodologies category 1.28% 1.20% 1.03%
Number of daily rates quoted 293 330 264
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £249 £204 £200
10% offered a daily rate of more than £550 £563 £539
UK excluding London median daily rate £400 £400 £350
% change year-on-year - +14.28%  
Number of hourly rates quoted 21 28 16
Median hourly rate £13.70 £13.00 £15.82
Median hourly rate % change year-on-year +5.38% -17.82%  
90% offered a hourly rate of more than £8.82 £12.00 £11.35
10% offered a hourly rate of more than £27.50 £50.00 £25.56
UK excluding London median hourly rate £14.25 £13.00 £15.82
% change year-on-year +9.61% -17.82%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37580 44576 42623
As % of all contract IT job vacancies advertised in the UK 83.08% 82.82% 79.74%
Number of daily rates quoted 24839 29287 26403
Median daily rate £450 £430 £418
Median daily rate % change year-on-year +4.77% +2.87%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 953 1111 1229
Median hourly rate £35.00 £37.50 £28.25
Median hourly rate % change year-on-year -6.66% +32.74%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £35.75 £38.50 £30.00
% change year-on-year -7.14% +28.33%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 3 months to 29 March 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 3 months to 29 March 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 442 £425 - 75
London +2 206 £475 - 37
South East +15 97 £425 +1.55% 11
North East +21 40 £388 -9.13% 1
Hampshire +17 37 £425 +34.92% 1
Tyne and Wear +16 35 £388 +1.30% 1
Newcastle upon Tyne +15 32 £388 -0.64%
Berkshire +20 27 £525 +16.66% 2
East Midlands +6 24 £300 +50.00%
East of England -2 24 £315 -11.57% 7
City of London +4 23 £450 +5.88% 9
North West +27 20 £325 +11.11% 4
Buckinghamshire -1 19 £500 +16.95% 2
Manchester +20 18 £250 -16.66% 3
Scotland +14 18 £380 -10.58% 3
Milton Keynes +2 17 £500 +16.27% 2
Yorkshire +21 13 £400 -7.24% 4
Hook +20 13 £425 +144.25%
Leicestershire - 13 £250 -
Wales -3 12 £325 -10.34% 7
West Midlands +2 11 £523 +30.62% 4
Leicester - 11 £250 -
Northamptonshire +6 10 £300 -40.00%
South Wales +2 9 £325 +18.18% 4
Cardiff +14 8 £325 +55.68% 2
Basingstoke +10 8 £235 -44.04%
Northampton +6 8 £300 -40.00%
Essex -7 8 £285 -21.37%
South West -15 8 £453 +23.97% 7
Edinburgh +15 7 £425 -2.85% 3

For the 6 months to 29 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 733 (73.30%) ITIL
2 652 (65.20%) Service Management
3 297 (29.70%) ServiceNow
4 199 (19.90%) Windows
5 196 (19.60%) Security Cleared
6 178 (17.80%) Microsoft
7 171 (17.10%) Change Management
8 161 (16.10%) Service Delivery
9 156 (15.60%) SC Cleared
10 155 (15.50%) Finance
11 147 (14.70%) JavaScript
12 144 (14.40%) Agile Software Development
13 138 (13.80%) ITIL V3
14 128 (12.80%) MS Excel
15 120 (12.00%) HP
16 118 (11.80%) Analytical Skills
17 117 (11.70%) Linux
18 112 (11.20%) HTML
19 111 (11.10%) CMDB
19 111 (11.10%) Problem Management
20 110 (11.00%) SLA
21 106 (10.60%) Project Management
22 104 (10.40%) SQL
23 101 (10.10%) XML
24 97 (9.70%) Configuration Management
25 93 (9.30%) PRINCE2
26 90 (9.00%) Web Services
26 90 (9.00%) MS Office
27 87 (8.70%) Unix
28 85 (8.50%) Firewall

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (6.40%) CMS
2 55 (5.50%) WebSphere
3 30 (3.00%) SharePoint
4 17 (1.70%) BizTalk Server
5 15 (1.50%) Skype for Business
6 14 (1.40%) Confluence
7 13 (1.30%) MS Exchange
8 11 (1.10%) IIS
9 9 (0.90%) Blackberry Enterprise Server
10 8 (0.80%) Exchange Server 2010
10 8 (0.80%) JCAPS
11 7 (0.70%) SAS
11 7 (0.70%) WebSphere Application Server
12 6 (0.60%) Tuxedo
12 6 (0.60%) WebLogic
13 5 (0.50%) LiveCycle
14 4 (0.40%) Oracle SOA Suite
14 4 (0.40%) Tomcat
15 3 (0.30%) Exchange Server 2013
15 3 (0.30%) Liferay
Applications
1 128 (12.80%) MS Excel
2 90 (9.00%) MS Office
3 54 (5.40%) MS PowerPoint
4 8 (0.80%) MS Visio
5 3 (0.30%) InfoPath
6 2 (0.20%) Photoshop
7 1 (0.10%) Spreadsheet
Business Applications
1 82 (8.20%) Remedy ITSM
2 9 (0.90%) Remedy AR System
3 6 (0.60%) Oracle Receivables
4 5 (0.50%) SAP Oil and Gas
5 3 (0.30%) Staffware
6 2 (0.20%) assyst
6 2 (0.20%) Dynamics CRM
6 2 (0.20%) Teamcenter
7 1 (0.10%) MFGPRO
7 1 (0.10%) Oracle 11i
7 1 (0.10%) Oracle BPM
7 1 (0.10%) Oracle EBS
7 1 (0.10%) Oracle Procure-to-Pay
7 1 (0.10%) SAP Business One
7 1 (0.10%) SAP ERP
7 1 (0.10%) SAP GTS
Cloud Services
1 75 (7.50%) SaaS
2 55 (5.50%) IaaS
3 50 (5.00%) PaaS
4 31 (3.10%) Microsoft Azure
5 29 (2.90%) Office 365
6 26 (2.60%) Amazon AWS
7 17 (1.70%) Cloud Computing
8 3 (0.30%) G Suite
8 3 (0.30%) OneDrive
9 2 (0.20%) Amazon EC2
9 2 (0.20%) Google App Engine
9 2 (0.20%) Google Cloud Platform
9 2 (0.20%) Google Drive
10 1 (0.10%) Mimecast
10 1 (0.10%) Yammer
Communications & Networking
1 85 (8.50%) Firewall
2 82 (8.20%) WAN
3 74 (7.40%) LAN
4 63 (6.30%) Wireless
5 37 (3.70%) DNS
6 35 (3.50%) BIG-IP
7 29 (2.90%) LDAP
8 25 (2.50%) DHCP
8 25 (2.50%) VPN
9 21 (2.10%) TCP/IP
10 20 (2.00%) SSL
11 13 (1.30%) VoIP
12 12 (1.20%) Cisco IOS
13 11 (1.10%) MPLS
13 11 (1.10%) SAN
14 10 (1.00%) Cisco ASA
15 8 (0.80%) Internet
16 7 (0.70%) Remote Desktop
17 6 (0.60%) BGP
17 6 (0.60%) Cisco Nexus
Database & Business Intelligence
1 55 (5.50%) SQL Server
2 17 (1.70%) Oracle Database
3 12 (1.20%) DB2
4 11 (1.10%) Data Warehouse
5 10 (1.00%) SQL Server 2012
6 8 (0.80%) SQL Server Integration Services
7 6 (0.60%) Big Data
7 6 (0.60%) Oracle Database 11g
8 5 (0.50%) Enterprise Data Warehouse
8 5 (0.50%) FileMaker
8 5 (0.50%) MySQL
8 5 (0.50%) Pentaho
8 5 (0.50%) SQL Server 2008
8 5 (0.50%) Star Schema
9 4 (0.40%) Hadoop
9 4 (0.40%) MongoDB
9 4 (0.40%) Oracle Reports
9 4 (0.40%) Relational Database
10 3 (0.30%) PostgreSQL
10 3 (0.30%) SQL Server 2005
Development Applications
1 23 (2.30%) JIRA
2 6 (0.60%) Bitbucket
2 6 (0.60%) Git (software)
2 6 (0.60%) Jenkins
3 4 (0.40%) Rational DOORS
3 4 (0.40%) SonarQube
3 4 (0.40%) Sonatype Nexus
3 4 (0.40%) Talend Open Studio
3 4 (0.40%) Team Foundation Server
4 3 (0.30%) Dreamweaver
4 3 (0.30%) MSI
4 3 (0.30%) TeamCity
5 2 (0.20%) Selenium
5 2 (0.20%) Travis CI
6 1 (0.10%) Atlassian Bamboo
6 1 (0.10%) FindBugs
6 1 (0.10%) Gradle
6 1 (0.10%) JUnit
6 1 (0.10%) Octopus Deploy
6 1 (0.10%) Subversion
General
1 155 (15.50%) Finance
2 66 (6.60%) Telecoms
3 45 (4.50%) Banking
4 34 (3.40%) Retail
5 32 (3.20%) Manufacturing
6 22 (2.20%) Pharmaceutical
7 16 (1.60%) Legal
8 14 (1.40%) Marketing
9 12 (1.20%) Law
10 11 (1.10%) Investment Banking
11 6 (0.60%) Billing
12 5 (0.50%) Electronics
12 5 (0.50%) Japanese Language
13 3 (0.30%) Front Office
14 2 (0.20%) Advertising
14 2 (0.20%) Automotive
14 2 (0.20%) Financial Institution
14 2 (0.20%) Games
14 2 (0.20%) Military
14 2 (0.20%) Retail Banking
Job Titles
1 238 (23.80%) Analyst
2 169 (16.90%) Developer
3 117 (11.70%) ServiceNow Developer
4 82 (8.20%) Business Analyst
5 81 (8.10%) Service Analyst
6 66 (6.60%) Architect
7 60 (6.00%) Service Manager
8 59 (5.90%) Consultant
9 58 (5.80%) Network Engineer
10 51 (5.10%) Service Desk Analyst
11 44 (4.40%) Operations Engineer
12 38 (3.80%) Administrator
13 35 (3.50%) Senior Operations Engineer
14 32 (3.20%) Support Analyst
15 31 (3.10%) IT Manager
16 30 (3.00%) Project Manager
17 22 (2.20%) ITSM Analyst
18 20 (2.00%) Support Engineer
19 19 (1.90%) Applications Support
19 19 (1.90%) IT Analyst
Libraries, Frameworks & Software Standards
1 112 (11.20%) HTML
2 101 (10.10%) XML
3 90 (9.00%) Web Services
4 82 (8.20%) CSS
5 45 (4.50%) AngularJS
6 39 (3.90%) Ajax
7 28 (2.80%) REST
8 26 (2.60%) JSON
9 25 (2.50%) SOAP
10 24 (2.40%) HTML5
11 23 (2.30%) Middleware
12 20 (2.00%) .NET
12 20 (2.00%) Twitter Bootstrap
13 14 (1.40%) jQuery
14 12 (1.20%) XHTML
14 12 (1.20%) XSL
15 11 (1.10%) XML Schema
16 10 (1.00%) SAML
17 9 (0.90%) XSLT
18 8 (0.80%) ODBC
Miscellaneous
1 118 (11.80%) Analytical Skills
2 111 (11.10%) CMDB
3 44 (4.40%) Data Centre
4 36 (3.60%) Computer Science
5 30 (3.00%) Management Information System
6 22 (2.20%) Tandem
7 20 (2.00%) User Experience
8 18 (1.80%) NHS
9 14 (1.40%) Virtual Team
10 13 (1.30%) Blackberry
10 13 (1.30%) Enterprise Software
11 12 (1.20%) iPad
12 11 (1.10%) Smartphone
13 10 (1.00%) CESG
14 9 (0.90%) iPhone
15 7 (0.70%) Client/Server
15 7 (0.70%) Mainframe
15 7 (0.70%) Security Operations Centre
16 6 (0.60%) Public Cloud
16 6 (0.60%) Video Conferencing
Operating Systems
1 199 (19.90%) Windows
2 117 (11.70%) Linux
3 87 (8.70%) Unix
4 54 (5.40%) AIX
5 53 (5.30%) Windows 7
6 51 (5.10%) Windows XP
7 47 (4.70%) Windows Server
8 41 (4.10%) Windows 2000
9 27 (2.70%) Windows Server 2008
10 25 (2.50%) Windows Server 2012
11 20 (2.00%) Android
12 15 (1.50%) Windows 10
13 14 (1.40%) Red Hat Enterprise Linux
14 12 (1.20%) Oracle Linux
14 12 (1.20%) VME
14 12 (1.20%) Windows Server 2003
15 11 (1.10%) SUSE Linux Enterprise Server
16 9 (0.90%) Windows 8
17 8 (0.80%) Apple iOS
17 8 (0.80%) SUSE
Processes & Methodologies
1 733 (73.30%) ITIL
2 652 (65.20%) Service Management
3 171 (17.10%) Change Management
4 161 (16.10%) Service Delivery
5 144 (14.40%) Agile Software Development
6 138 (13.80%) ITIL V3
7 111 (11.10%) Problem Management
8 106 (10.60%) Project Management
9 97 (9.70%) Configuration Management
10 93 (9.30%) PRINCE2
11 84 (8.40%) Workflow
12 82 (8.20%) Stakeholder Management
13 80 (8.00%) Incident Management
14 73 (7.30%) Service Design
15 72 (7.20%) Data Management
16 68 (6.80%) DevOps
17 66 (6.60%) Continuous Improvement
18 62 (6.20%) Release Management
19 56 (5.60%) Asset Management
20 46 (4.60%) Open Source
Programming Languages
1 147 (14.70%) JavaScript
2 104 (10.40%) SQL
3 42 (4.20%) Java
4 30 (3.00%) Python
5 27 (2.70%) PowerShell
6 19 (1.90%) C#
7 18 (1.80%) Bash Shell
8 16 (1.60%) C
9 13 (1.30%) Perl
10 10 (1.00%) COBOL
11 9 (0.90%) PL/SQL
11 9 (0.90%) VB.NET
12 7 (0.70%) PHP
13 6 (0.60%) Korn
14 3 (0.30%) VB
14 3 (0.30%) VBA
14 3 (0.30%) VBScript
15 2 (0.20%) Ruby
15 2 (0.20%) Shell Script
16 1 (0.10%) Apex Code
Qualifications
1 196 (19.60%) Security Cleared
2 156 (15.60%) SC Cleared
3 82 (8.20%) Degree
4 73 (7.30%) ITIL Certification
5 70 (7.00%) Cisco Certification
6 50 (5.00%) CCNP
7 43 (4.30%) CCDP
7 43 (4.30%) JNCIA
8 42 (4.20%) CCIE
8 42 (4.20%) CCIP
8 42 (4.20%) CCSA
8 42 (4.20%) CCSE
8 42 (4.20%) JNCIE
9 32 (3.20%) HP ASE
9 32 (3.20%) HP MASE
10 31 (3.10%) DV Cleared
11 30 (3.00%) Microsoft Certification
12 29 (2.90%) ISEB
13 27 (2.70%) ITIL Foundation Certificate
14 17 (1.70%) MCP
Quality Assurance & Compliance
1 110 (11.00%) SLA
2 18 (1.80%) QA
3 16 (1.60%) COBIT
4 15 (1.50%) Disclosure Scotland
5 10 (1.00%) ISO/IEC 27001
6 8 (0.80%) HL7
6 8 (0.80%) PCI DSS
7 7 (0.70%) ISO/IEC 20000
8 6 (0.60%) EFQM
9 5 (0.50%) Data Quality
9 5 (0.50%) ISO 9001
10 4 (0.40%) ISO22301
10 4 (0.40%) PMO
11 3 (0.30%) PMBOK
12 2 (0.20%) Sarbanes-Oxley
12 2 (0.20%) Solvency II
13 1 (0.10%) GMP
13 1 (0.10%) GxP
13 1 (0.10%) ISO 9000
13 1 (0.10%) ISO19770
System Software
1 82 (8.20%) Active Directory
2 44 (4.40%) VMware Infrastructure
3 18 (1.80%) Hyper-V
4 13 (1.30%) Virtual Machines
5 8 (0.80%) VMware Workstation
5 8 (0.80%) vSphere
6 5 (0.50%) NFS
6 5 (0.50%) Virtual Desktop
6 5 (0.50%) VMware ESXi
7 4 (0.40%) vCloud
7 4 (0.40%) VMware ESX
8 3 (0.30%) Microsoft App-V
8 3 (0.30%) XenApp
9 2 (0.20%) Xen
10 1 (0.10%) Firmware
10 1 (0.10%) KVM
10 1 (0.10%) Snort
10 1 (0.10%) Terminal Services
Systems Management
1 43 (4.30%) FortiGate
2 25 (2.50%) SCCM
3 17 (1.70%) Puppet
4 13 (1.30%) SCOM
5 12 (1.20%) OVSD
6 11 (1.10%) Ansible
7 8 (0.80%) AirWatch
8 7 (0.70%) PowerCLI
8 7 (0.70%) Symantec Endpoint Protection
8 7 (0.70%) Tivoli Storage Manager
9 6 (0.60%) HP Operations Orchestration
9 6 (0.60%) Microsoft Clustering
9 6 (0.60%) WSUS
10 4 (0.40%) Red Hat Satellite
11 3 (0.30%) Microsoft Intune
12 2 (0.20%) BladeLogic
12 2 (0.20%) FlexNet
12 2 (0.20%) OpenView Configuration Management
12 2 (0.20%) Opscode Chef
12 2 (0.20%) SCOrch
Vendors
1 297 (29.70%) ServiceNow
2 178 (17.80%) Microsoft
3 120 (12.00%) HP
4 82 (8.20%) Remedy
5 74 (7.40%) Cisco
6 72 (7.20%) Oracle
7 71 (7.10%) BMC
8 59 (5.90%) VMware
9 49 (4.90%) Juniper
10 46 (4.60%) F5
11 45 (4.50%) CheckPoint
12 43 (4.30%) Fortinet
12 43 (4.30%) Riverbed
13 29 (2.90%) IBM
14 28 (2.80%) Aruba
15 22 (2.20%) SAP
16 16 (1.60%) Red Hat
17 14 (1.40%) Apple
17 14 (1.40%) Citrix
18 12 (1.20%) CA
West End
Capita Defence & Security Resourcing
Posted: 15 hours ago
London
Elevate Direct
Rate: From £400 to £500 per day
Posted: 2 days ago
Bristol, Avon
Claremont Consulting Ltd
Rate: From £450 to £550 per day
Posted: 2 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £250 - £300.00 per day
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £550 per day
Posted: 16 hours ago
London
Lorien Resourcing
Posted: 2 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: £46,625 to £57,640 (AfC band 8b) per annum
Posted: 7 days ago
London
Lorien Resourcing
Rate: Market Rate
Posted: 5 days ago
London
AMS contingency
Posted: 16 days ago
London
Lorien Resourcing
Posted: 5 days ago