Period
to 28 May 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 28 May 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
28 May 2020
Same period 2019 Same period 2018
Rank 226 232 261
Rank change year-on-year +6 +29 -34
Contract jobs citing ITSM 520 1,080 1,042
As % of all contract jobs advertised in the UK 1.11% 1.19% 1.03%
As % of the Processes & Methodologies category 1.30% 1.36% 1.19%
Number of daily rates quoted 322 708 670
Median daily rate £431 £475 £475
Median daily rate % change year-on-year -9.26% - +11.76%
10th Percentile £133 £178 £200
90th Percentile £625 £591 £625
UK excluding London median daily rate £375 £400 £425
% change year-on-year -6.25% -5.88% +6.25%
Number of hourly rates quoted 63 65 78
Median hourly rate £18.00 £20.00 £18.70
Median hourly rate % change year-on-year -10.00% +6.95% +16.88%
10th Percentile £11.29 £11.25 £10.45
90th Percentile £35.00 £36.75 £36.65
UK excluding London median hourly rate £19.25 £20.50 £16.17
% change year-on-year -6.10% +26.82% -16.03%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 40,022 79,195 87,674
As % of all contract IT jobs advertised in the UK 85.44% 87.26% 86.96%
Number of daily rates quoted 25,204 52,151 57,814
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +2.86%
10th Percentile £300 £305 £298
90th Percentile £675 £650 £638
UK excluding London median daily rate £450 £438 £420
% change year-on-year +2.86% +4.17% +5.00%
Number of hourly rates quoted 1,410 2,124 2,314
Median hourly rate £29.88 £24.83 £22.00
Median hourly rate % change year-on-year +20.31% +12.88% -13.73%
10th Percentile £12.75 £11.82 £11.17
90th Percentile £55.00 £51.50 £50.00
Median hourly rate £23.00 £23.50 £20.50
% change year-on-year -2.13% +14.63% -21.15%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITSM.

Daily rate trend for ITSM in the UK

ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing ITSM over the 6 months to 28 May 2020.

Daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITSM.

Hourly rate trend for ITSM in the UK

ITSM
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITSM over the 6 months to 28 May 2020.

Hourly rate histogram for ITSM in the UK

ITSM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 28 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 449 £425 -10.53% 67
UK excluding London +63 345 £375 -6.25% 53
London -53 150 £475 -5.00% 14
South East +53 110 £313 -21.38% 11
North of England +77 65 £450 +9.09% 14
Midlands +50 49 £525 +52.73% 10
East of England +49 47 £300 -27.27% 9
Scotland +35 39 £270 +68.75%
West Midlands +54 38 £525 +40.00% 8
North West +48 35 £450 +12.50% 9
South West +12 27 £475 +18.75% 9
Work from Home -4 24 £550 +10.00% 6
Yorkshire +50 20 £500 +21.21% 3
East Midlands +27 11 £145 -50.85% 2
Wales +37 10 £475 -17.39% 1
North East +24 10 £150 -64.71% 2
Northern Ireland - 1 £725 -

For the 6 months to 28 May 2020, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITSM.

1 275 (52.88%) Service Management
2 226 (43.46%) ITIL
3 155 (29.81%) Windows
4 120 (23.08%) Microsoft
5 112 (21.54%) Active Directory
6 104 (20.00%) ServiceNow
7 86 (16.54%) Problem-Solving
8 77 (14.81%) Microsoft Office
9 75 (14.42%) Finance
10 70 (13.46%) Incident Management
10 70 (13.46%) Office 365
11 68 (13.08%) Analytical Skills
12 67 (12.88%) Security Cleared
13 66 (12.69%) Remedy ITSM
13 66 (12.69%) Remedy
14 62 (11.92%) Windows 10
15 61 (11.73%) Change Management
16 59 (11.35%) Agile Software Development
16 59 (11.35%) Windows 7
17 54 (10.38%) Service Delivery
18 51 (9.81%) Public Sector
19 48 (9.23%) Windows Server
19 48 (9.23%) Configuration Management
20 44 (8.46%) HP
20 44 (8.46%) Degree
20 44 (8.46%) ITIL V3
21 43 (8.27%) Problem Management
21 43 (8.27%) Management Information System
22 42 (8.08%) SCCM
23 41 (7.88%) SC Cleared

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.77%) MS Exchange
2 20 (3.85%) Exchange Server 2003
2 20 (3.85%) Exchange Server 2007
3 16 (3.08%) SharePoint
4 12 (2.31%) CMS
5 10 (1.92%) Skype for Business
6 6 (1.15%) Exchange Server 2013
7 4 (0.77%) Anypoint
7 4 (0.77%) Confluence
8 3 (0.58%) Apache
9 2 (0.38%) Blackberry Enterprise Server
9 2 (0.38%) IBM Notes
9 2 (0.38%) Jupyter
10 1 (0.19%) Adobe Experience Manager
10 1 (0.19%) Appian
10 1 (0.19%) Documentum
10 1 (0.19%) IBM Domino
10 1 (0.19%) IIS
10 1 (0.19%) SAS
Applications
1 77 (14.81%) Microsoft Office
2 36 (6.92%) Microsoft Excel
3 32 (6.15%) Microsoft PowerPoint
4 26 (5.00%) MS Visio
5 23 (4.42%) Microsoft Project
6 18 (3.46%) Acrobat
7 12 (2.31%) Spreadsheet
8 2 (0.38%) CATIA
8 2 (0.38%) Chatbot
8 2 (0.38%) Siemens NX
Business Applications
1 66 (12.69%) Remedy ITSM
2 18 (3.46%) assyst
3 5 (0.96%) Oracle Procure-to-Pay
4 3 (0.58%) Remedy AR System
4 3 (0.58%) Teamcenter
4 3 (0.58%) Unit4 Business World
5 2 (0.38%) Maximo
5 2 (0.38%) SAP SD
6 1 (0.19%) Dynamics CRM
6 1 (0.19%) Oracle Receivables
6 1 (0.19%) SAP ERP
6 1 (0.19%) SAP HR
6 1 (0.19%) SAP Hybris
6 1 (0.19%) SAP Payroll
6 1 (0.19%) SAP PLM
Cloud Services
1 70 (13.46%) Office 365
2 36 (6.92%) Azure
3 16 (3.08%) AWS
4 15 (2.88%) SaaS
5 10 (1.92%) PaaS
6 9 (1.73%) IaaS
7 7 (1.35%) OneDrive
8 6 (1.15%) Azure Active Directory
9 5 (0.96%) Power Platform
9 5 (0.96%) Slack
10 4 (0.77%) Force.com
10 4 (0.77%) Google Analytics
11 3 (0.58%) Azure Functions
11 3 (0.58%) GitHub
11 3 (0.58%) Serverless
12 2 (0.38%) Cloud Computing
12 2 (0.38%) CloudBees
12 2 (0.38%) GCP
12 2 (0.38%) PowerApps
13 1 (0.19%) Amazon EC2
Communications & Networking
1 30 (5.77%) Remote Desktop
2 28 (5.38%) VPN
3 25 (4.81%) WebEx
4 22 (4.23%) Firewall
4 22 (4.23%) Internet
4 22 (4.23%) WAN
5 20 (3.85%) LAN
5 20 (3.85%) TCP/IP
6 19 (3.65%) Skype
7 15 (2.88%) DHCP
7 15 (2.88%) DNS
7 15 (2.88%) OSPF
8 13 (2.50%) Cisco ISE
8 13 (2.50%) Cisco Nexus
8 13 (2.50%) EIGRP
9 12 (2.31%) BGP
9 12 (2.31%) DMVPN
10 10 (1.92%) Wireless
11 9 (1.73%) VoIP
12 5 (0.96%) Radio Access Network
Database & Business Intelligence
1 10 (1.92%) SQL Server
2 8 (1.54%) MySQL
3 5 (0.96%) GIS
3 5 (0.96%) Relational Database
4 4 (0.77%) Big Data
4 4 (0.77%) Data Mining
4 4 (0.77%) Data Warehouse
4 4 (0.77%) Oracle Database
5 3 (0.58%) Apache Cassandra
5 3 (0.58%) Azure SQL Database
5 3 (0.58%) BusinessObjects
5 3 (0.58%) Cosmos DB
5 3 (0.58%) Power BI
6 2 (0.38%) Aerospike
6 2 (0.38%) DB2
6 2 (0.38%) Electronic Patient Records
6 2 (0.38%) Hadoop
6 2 (0.38%) MongoDB
6 2 (0.38%) Redis
7 1 (0.19%) MS Access
Development Applications
1 13 (2.50%) JIRA
2 3 (0.58%) Git (software)
3 2 (0.38%) Burp Suite
3 2 (0.38%) Metasploit
4 1 (0.19%) AppScan
4 1 (0.19%) ERwin
4 1 (0.19%) Firebug
4 1 (0.19%) Zephyr
General
1 75 (14.42%) Finance
2 51 (9.81%) Public Sector
3 24 (4.62%) Telecoms
4 12 (2.31%) Manufacturing
5 9 (1.73%) Marketing
6 8 (1.54%) Law
7 6 (1.15%) Banking
7 6 (1.15%) Retail
8 5 (0.96%) Pharmaceutical
9 4 (0.77%) Electronics
9 4 (0.77%) Military
9 4 (0.77%) Publishing
10 3 (0.58%) Aerospace
10 3 (0.58%) Back Office
11 2 (0.38%) French Language
11 2 (0.38%) German Language
11 2 (0.38%) Local Government
12 1 (0.19%) Advertising
12 1 (0.19%) Italian Language
12 1 (0.19%) Legal
Job Titles
1 110 (21.15%) Analyst
2 47 (9.04%) Service Analyst
3 40 (7.69%) Developer
4 33 (6.35%) Service Desk Analyst
5 30 (5.77%) Desktop Support
5 30 (5.77%) Support Engineer
6 27 (5.19%) IT Support
7 26 (5.00%) Architect
8 25 (4.81%) ServiceNow Developer
9 24 (4.62%) IT Manager
10 23 (4.42%) Project Manager
11 22 (4.23%) Business Analyst
12 20 (3.85%) Administrator
13 19 (3.65%) IT Analyst
13 19 (3.65%) Network Engineer
13 19 (3.65%) Service Manager
13 19 (3.65%) Support Analyst
14 15 (2.88%) Infrastructure Engineer
15 14 (2.69%) Consultant
15 14 (2.69%) Help Desk Support
Libraries, Frameworks & Software Standards
1 17 (3.27%) Web Services
2 16 (3.08%) XML
3 14 (2.69%) HTML
4 10 (1.92%) REST
5 9 (1.73%) SOAP
6 6 (1.15%) 802.1X
6 6 (1.15%) CSS
7 5 (0.96%) Ajax
7 5 (0.96%) JSON
7 5 (0.96%) LDAP
8 3 (0.58%) AngularJS
8 3 (0.58%) LAMP
8 3 (0.58%) YAML
9 2 (0.38%) .NET
9 2 (0.38%) Middleware
9 2 (0.38%) WebSockets
10 1 (0.19%) JDBC
10 1 (0.19%) JMS
10 1 (0.19%) SAML
10 1 (0.19%) WSDL
Miscellaneous
1 68 (13.08%) Analytical Skills
2 43 (8.27%) Management Information System
3 41 (7.88%) CMDB
4 32 (6.15%) Data Centre
5 24 (4.62%) Blackberry
6 23 (4.42%) Self-Motivation
7 19 (3.65%) Driving Licence
7 19 (3.65%) PDA
8 14 (2.69%) Enterprise Software
9 11 (2.12%) User Experience
10 5 (0.96%) Client/Server
10 5 (0.96%) NHS
10 5 (0.96%) Virtual Team
11 4 (0.77%) Clustering
11 4 (0.77%) Fat Client
11 4 (0.77%) iPad
11 4 (0.77%) PKI
11 4 (0.77%) Robotics
11 4 (0.77%) Taxonomies
11 4 (0.77%) Thin Client
Operating Systems
1 155 (29.81%) Windows
2 62 (11.92%) Windows 10
3 59 (11.35%) Windows 7
4 48 (9.23%) Windows Server
5 27 (5.19%) Linux
6 24 (4.62%) Windows Server 2008
7 23 (4.42%) Windows XP
8 22 (4.23%) Windows Server 2003
9 20 (3.85%) Windows 2000
9 20 (3.85%) Windows Server 2012
9 20 (3.85%) Windows Vista
10 13 (2.50%) Android
10 13 (2.50%) Apple iOS
11 12 (2.31%) Windows 8
12 8 (1.54%) Unix
12 8 (1.54%) VME
13 6 (1.15%) Windows Server 2016
14 5 (0.96%) VMS
15 4 (0.77%) Mac OS
16 3 (0.58%) Mac OS X
Processes & Methodologies
1 275 (52.88%) Service Management
2 226 (43.46%) ITIL
3 86 (16.54%) Problem-Solving
4 70 (13.46%) Incident Management
5 61 (11.73%) Change Management
6 59 (11.35%) Agile Software Development
7 54 (10.38%) Service Delivery
8 48 (9.23%) Configuration Management
9 44 (8.46%) ITIL V3
10 43 (8.27%) Problem Management
11 40 (7.69%) Project Management
12 37 (7.12%) Stakeholder Management
13 31 (5.96%) Migration
14 27 (5.19%) PRINCE2
14 27 (5.19%) Project Delivery
15 26 (5.00%) Continuous Improvement
16 23 (4.42%) Analytics
16 23 (4.42%) Asset Management
17 22 (4.23%) Knowledge Management
18 20 (3.85%) Business Intelligence
Programming Languages
1 28 (5.38%) SQL
2 27 (5.19%) Python
3 19 (3.65%) JavaScript
4 14 (2.69%) Java
5 7 (1.35%) COBOL
5 7 (1.35%) R
6 6 (1.15%) C
6 6 (1.15%) PowerShell
7 4 (0.77%) Perl
8 3 (0.58%) PHP
8 3 (0.58%) VBA
9 2 (0.38%) C#
9 2 (0.38%) C++
10 1 (0.19%) Bash Shell
10 1 (0.19%) Go
10 1 (0.19%) PL/SQL
10 1 (0.19%) Scala
Qualifications
1 67 (12.88%) Security Cleared
2 44 (8.46%) Degree
3 41 (7.88%) SC Cleared
4 26 (5.00%) DV Cleared
5 24 (4.62%) Microsoft Certification
6 23 (4.42%) Cisco Certification
7 22 (4.23%) ITIL Certification
8 18 (3.46%) CCNP
9 15 (2.88%) CCIE
10 14 (2.69%) CCDA
10 14 (2.69%) CCNA
11 13 (2.50%) A+ Certification
11 13 (2.50%) MCSE
12 11 (2.12%) CCIE Routing and Switching
13 9 (1.73%) ITIL Foundation Certificate
13 9 (1.73%) MCSA
13 9 (1.73%) PMP
14 8 (1.54%) CCIE Collaboration
14 8 (1.54%) PMI Certification
15 7 (1.35%) MCP
Quality Assurance & Compliance
1 33 (6.35%) SLA
2 18 (3.46%) QA
3 6 (1.15%) Data Quality
4 5 (0.96%) COBIT
4 5 (0.96%) ISO/IEC 20000
5 4 (0.77%) ISO/IEC 27001
5 4 (0.77%) PMO
6 2 (0.38%) Government Security Classifications
6 2 (0.38%) HL7
7 1 (0.19%) Cyber Essentials
7 1 (0.19%) Disclosure Scotland
7 1 (0.19%) GDPR
7 1 (0.19%) ISO 9001
7 1 (0.19%) Sarbanes-Oxley
7 1 (0.19%) SSAE 16
System Software
1 112 (21.54%) Active Directory
2 21 (4.04%) VMware Infrastructure
3 11 (2.12%) Virtual Servers
4 10 (1.92%) Virtual Machines
4 10 (1.92%) XenApp
5 8 (1.54%) Virtual Desktop
6 6 (1.15%) VMware ESXi
6 6 (1.15%) XenDesktop
7 4 (0.77%) BitLocker
7 4 (0.77%) Citrix Hypervisor
7 4 (0.77%) Hyper-V
7 4 (0.77%) Microsoft Virtual Server
7 4 (0.77%) vSphere
8 1 (0.19%) Docker
8 1 (0.19%) Microsoft App-V
8 1 (0.19%) Oracle RAC
Systems Management
1 42 (8.08%) SCCM
2 21 (4.04%) Systems Management Server (SMS)
3 20 (3.85%) ServiceCenter
4 6 (1.15%) Jamf Pro
5 5 (0.96%) SnapMirror
5 5 (0.96%) SnapVault
6 4 (0.77%) Microsoft Intune
6 4 (0.77%) Norton AntiVirus
6 4 (0.77%) OpenView Configuration Management
7 3 (0.58%) AirWatch
7 3 (0.58%) Nessus
7 3 (0.58%) Netcool
7 3 (0.58%) SCOM
8 2 (0.38%) Ansible
8 2 (0.38%) HP ALM
8 2 (0.38%) Nmap
8 2 (0.38%) Terraform
8 2 (0.38%) Tivoli
8 2 (0.38%) WSUS
9 1 (0.19%) Tivoli Monitoring
Vendors
1 120 (23.08%) Microsoft
2 104 (20.00%) ServiceNow
3 66 (12.69%) Remedy
4 44 (8.46%) HP
5 32 (6.15%) Cisco
6 31 (5.96%) Dell
7 29 (5.58%) Oracle
8 26 (5.00%) Citrix
9 23 (4.42%) BMC
10 22 (4.23%) SAP
11 21 (4.04%) Bomgar
11 21 (4.04%) VMware
12 20 (3.85%) Peregrine
13 19 (3.65%) Adobe
14 15 (2.88%) Juniper
15 13 (2.50%) Splunk
16 12 (2.31%) Apple
17 11 (2.12%) SolarWinds
18 8 (1.54%) EMC
18 8 (1.54%) Google