Period
to 20 April 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 266 235 245
Rank change year-on-year -31 +10 +37
Contract jobs citing ITSM 1,034 1,031 1,140
As % of all contract IT jobs advertised in the UK 1.02% 1.11% 1.07%
As % of the Processes & Methodologies category 1.19% 1.32% 1.28%
Number of daily rates quoted 673 679 709
UK median daily rate £465 £403 £425
Median daily rate % change year-on-year +15.53% -5.29% +6.25%
10th Percentile £200 £248 £184
90th Percentile £613 £575 £588
UK excluding London median daily rate £420 £375 £375
% change year-on-year +12.00% - -3.10%
Number of hourly rates quoted 80 41 64
UK median hourly rate £17.19 £13.70 £15.46
Median hourly rate % change year-on-year +25.46% -11.40% +3.08%
10th Percentile £10.16 £8.41 £11.23
90th Percentile £33.55 £31.25 £50.00
UK excluding London median hourly rate £15.00 £13.00 £14.40
% change year-on-year +15.38% -9.72% -4.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,597 78,235 89,282
As % of all contract IT jobs advertised in the UK 85.60% 84.37% 83.69%
Number of daily rates quoted 57,197 51,483 58,291
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £298 £270 £263
90th Percentile £638 £620 £606
UK excluding London median daily rate £420 £400 £395
% change year-on-year +5.00% +1.27% +5.33%
Number of hourly rates quoted 2,222 2,132 2,454
UK median hourly rate £22.50 £25.00 £24.24
Median hourly rate % change year-on-year -10.00% +3.14% +18.24%
10th Percentile £11.19 £11.40 £11.50
90th Percentile £50.25 £51.25 £50.00
UK excluding London median hourly rate £21.24 £25.00 £25.00
% change year-on-year -15.04% - +14.14%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 20 April 2018.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 20 April 2018.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 975 £475 +14.11% 169
UK excluding London -23 512 £420 +12.00% 127
London -16 498 £500 +5.26% 54
South East +1 190 £475 +11.76% 35
North of England -46 124 £375 +4.90% 47
North West 0 86 £375 +11.94% 19
Midlands -11 65 £418 +4.56% 20
East of England +7 64 £425 +21.86% 10
West Midlands +15 40 £424 -10.74% 9
South West +4 31 £420 -16.00% 3
Scotland -43 30 £265 -26.53% 8
East Midlands -15 25 £350 +6.87% 11
Yorkshire -25 24 £410 +2.50% 18
North East -38 14 £438 +16.67% 10
Wales -31 8 £288 -11.54% 1

For the 6 months to 20 April 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITSM.

1 642 (62.09%) ITIL
2 613 (59.28%) Service Management
3 371 (35.88%) ServiceNow
4 207 (20.02%) Windows
5 181 (17.50%) Microsoft
6 168 (16.25%) Finance
7 156 (15.09%) Agile Software Development
7 156 (15.09%) Active Directory
8 133 (12.86%) ITIL V3
9 131 (12.67%) Security Cleared
10 129 (12.48%) Service Delivery
11 109 (10.54%) Service Design
12 106 (10.25%) Change Management
12 106 (10.25%) JavaScript
12 106 (10.25%) SC Cleared
13 103 (9.96%) Incident Management
14 102 (9.86%) Microsoft Office
15 97 (9.38%) Stakeholder Management
16 94 (9.09%) Problem-Solving
17 92 (8.90%) Project Management
18 91 (8.80%) HTML
19 89 (8.61%) Analytical Skills
20 82 (7.93%) CSS
21 80 (7.74%) Problem Management
22 78 (7.54%) ITIL Certification
23 75 (7.25%) Remedy
23 75 (7.25%) Remedy ITSM
24 72 (6.96%) PRINCE2
25 70 (6.77%) SLA
25 70 (6.77%) Windows 7

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (3.77%) MS Exchange
2 30 (2.90%) CMS
3 22 (2.13%) IIS
4 15 (1.45%) Skype for Business
5 10 (0.97%) Exchange Server 2010
5 10 (0.97%) SharePoint
6 8 (0.77%) Exchange Server 2013
7 7 (0.68%) Confluence
8 6 (0.58%) Apache
9 5 (0.48%) Blackberry Enterprise Server
9 5 (0.48%) Documentum
9 5 (0.48%) IBM Notes
10 4 (0.39%) Oracle Workflow
10 4 (0.39%) WebSphere
11 3 (0.29%) Apache Spark
11 3 (0.29%) WebLogic
12 2 (0.19%) CloudStack
12 2 (0.19%) Exchange Server 2007
12 2 (0.19%) OpenStack
12 2 (0.19%) SharePoint 2013
Applications
1 102 (9.86%) Microsoft Office
2 33 (3.19%) Microsoft Excel
3 14 (1.35%) Microsoft PowerPoint
4 11 (1.06%) MS Visio
5 3 (0.29%) AutoCAD
6 2 (0.19%) Microsoft Project
6 2 (0.19%) Revit
7 1 (0.097%) Acrobat
7 1 (0.097%) InfoPath
7 1 (0.097%) Spreadsheet
Business Applications
1 75 (7.25%) Remedy ITSM
2 12 (1.16%) Unit4 Business World
3 6 (0.58%) Dynamics AX
4 5 (0.48%) Remedy AR System
5 4 (0.39%) Servitor
6 3 (0.29%) assyst
7 1 (0.097%) Dynamics CRM
7 1 (0.097%) Dynamics GP
7 1 (0.097%) Magento
7 1 (0.097%) SAP ERP
7 1 (0.097%) SAP Hybris
Cloud Services
1 45 (4.35%) SaaS
2 40 (3.87%) Office 365
3 34 (3.29%) Amazon AWS
4 33 (3.19%) Microsoft Azure
5 16 (1.55%) PaaS
6 10 (0.97%) IaaS
6 10 (0.97%) Slack
7 8 (0.77%) Cloud Computing
8 5 (0.48%) G Suite
8 5 (0.48%) GitHub
9 4 (0.39%) Azure Active Directory
10 2 (0.19%) AWS Lambda
10 2 (0.19%) Salesforce Service Cloud
10 2 (0.19%) Serverless
10 2 (0.19%) SuccessFactors
11 1 (0.097%) Dynamics 365
Communications & Networking
1 29 (2.80%) Firewall
2 26 (2.51%) VPN
3 23 (2.22%) TCP/IP
4 21 (2.03%) Remote Desktop
4 21 (2.03%) WAN
5 20 (1.93%) DNS
5 20 (1.93%) LAN
6 14 (1.35%) Skype
6 14 (1.35%) Wireless
7 12 (1.16%) BIG-IP
8 11 (1.06%) Unified Communications
8 11 (1.06%) Wi-Fi
9 9 (0.87%) Cisco ASA
9 9 (0.87%) DHCP
9 9 (0.87%) SAN
10 8 (0.77%) BGP
10 8 (0.77%) Cisco ISE
10 8 (0.77%) F5 BIG-IP LTM
10 8 (0.77%) IPsec
10 8 (0.77%) VoIP
Database & Business Intelligence
1 33 (3.19%) SQL Server
2 8 (0.77%) Data Warehouse
3 7 (0.68%) DB2
3 7 (0.68%) Oracle Database
3 7 (0.68%) PostgreSQL
3 7 (0.68%) Star Schema
4 6 (0.58%) Electronic Patient Records
4 6 (0.58%) MySQL
5 5 (0.48%) Big Data
5 5 (0.48%) Oracle Database 12c
6 4 (0.39%) Hadoop
6 4 (0.39%) Sqoop
7 3 (0.29%) Oracle BI EE
7 3 (0.29%) Oracle BI Publisher
7 3 (0.29%) Oracle ODI
7 3 (0.29%) Oracle Reports
8 2 (0.19%) BusinessObjects
8 2 (0.19%) Oracle Database 11g
8 2 (0.19%) Relational Database
8 2 (0.19%) SQL Server 2014
Development Applications
1 51 (4.93%) JIRA
2 13 (1.26%) Git (software)
3 7 (0.68%) Bitbucket
4 6 (0.58%) Team Foundation Server
5 5 (0.48%) Jenkins
6 4 (0.39%) Atlassian Bamboo
7 2 (0.19%) HP UFT
7 2 (0.19%) LoadRunner
7 2 (0.19%) MSI
7 2 (0.19%) Zephyr
8 1 (0.097%) Hudson
8 1 (0.097%) Maven
8 1 (0.097%) PyCharm
8 1 (0.097%) Selenium
8 1 (0.097%) Serena SBM
8 1 (0.097%) Sonatype Nexus
8 1 (0.097%) Vagrant
General
1 168 (16.25%) Finance
2 42 (4.06%) Banking
3 26 (2.51%) Telecoms
4 20 (1.93%) Back Office
5 19 (1.84%) Retail
6 17 (1.64%) Financial Institution
7 10 (0.97%) Local Government
8 8 (0.77%) Legal
9 7 (0.68%) Front Office
10 6 (0.58%) Billing
11 5 (0.48%) German Language
11 5 (0.48%) Military
12 4 (0.39%) Advertising
12 4 (0.39%) Pharmaceutical
13 3 (0.29%) Investment Banking
13 3 (0.29%) Manufacturing
13 3 (0.29%) Publishing
13 3 (0.29%) Retail Banking
14 2 (0.19%) Electronics
14 2 (0.19%) Marketing
Job Titles
1 260 (25.15%) Analyst
2 142 (13.73%) Developer
3 121 (11.70%) Architect
4 115 (11.12%) Service Analyst
5 96 (9.28%) ServiceNow Developer
6 82 (7.93%) Service Desk Analyst
7 78 (7.54%) Service Manager
8 76 (7.35%) Business Analyst
9 71 (6.87%) Consultant
10 45 (4.35%) IT Manager
11 37 (3.58%) Project Manager
12 34 (3.29%) IT Analyst
12 34 (3.29%) Support Analyst
13 32 (3.09%) Support Engineer
14 30 (2.90%) Administrator
14 30 (2.90%) Desktop Support
15 29 (2.80%) Delivery Manager
16 27 (2.61%) 2nd Line Support
16 27 (2.61%) ITIL Manager
17 25 (2.42%) Service Architect
Libraries, Frameworks & Software Standards
1 91 (8.80%) HTML
2 82 (7.93%) CSS
3 68 (6.58%) Web Services
3 68 (6.58%) XML
4 63 (6.09%) AngularJS
5 56 (5.42%) REST
6 39 (3.77%) Ajax
7 37 (3.58%) SOAP
8 22 (2.13%) LDAP
9 18 (1.74%) HTML5
10 16 (1.55%) Twitter Bootstrap
11 12 (1.16%) SailPoint
12 10 (0.97%) .NET
13 9 (0.87%) XHTML
14 8 (0.77%) Middleware
14 8 (0.77%) SAML
15 7 (0.68%) JSON
16 6 (0.58%) CSS3
16 6 (0.58%) JDBC
17 4 (0.39%) Spring
Miscellaneous
1 89 (8.61%) Analytical Skills
2 63 (6.09%) Management Information System
3 53 (5.13%) CMDB
4 46 (4.45%) Data Centre
5 30 (2.90%) Greenfield Project
6 22 (2.13%) Smartphone
7 21 (2.03%) User Experience
8 20 (1.93%) Self-Motivation
9 17 (1.64%) iPhone
9 17 (1.64%) NHS
10 14 (1.35%) Blackberry
11 13 (1.26%) Hedge funds
12 12 (1.16%) Mainframe
12 12 (1.16%) Public Cloud
13 10 (0.97%) iPad
14 9 (0.87%) Computer Science
14 9 (0.87%) Video Conferencing
15 8 (0.77%) Data Protection Act
15 8 (0.77%) Replication
16 7 (0.68%) CESG
Operating Systems
1 207 (20.02%) Windows
2 70 (6.77%) Windows 7
3 53 (5.13%) Linux
4 40 (3.87%) Windows 10
5 36 (3.48%) Android
6 33 (3.19%) Apple iOS
6 33 (3.19%) Windows Server
7 28 (2.71%) Mac OS X
8 25 (2.42%) Windows Server 2012
9 18 (1.74%) Windows Server 2008
10 13 (1.26%) Windows 8
11 12 (1.16%) Unix
11 12 (1.16%) Windows XP
12 9 (0.87%) Mac OS
13 8 (0.77%) Red Hat Enterprise Linux
13 8 (0.77%) Windows Server 2003
14 7 (0.68%) AIX
15 6 (0.58%) Windows 2000
16 5 (0.48%) Windows Vista
17 4 (0.39%) Data ONTAP
Processes & Methodologies
1 642 (62.09%) ITIL
2 613 (59.28%) Service Management
3 156 (15.09%) Agile Software Development
4 133 (12.86%) ITIL V3
5 129 (12.48%) Service Delivery
6 109 (10.54%) Service Design
7 106 (10.25%) Change Management
8 103 (9.96%) Incident Management
9 97 (9.38%) Stakeholder Management
10 94 (9.09%) Problem-Solving
11 92 (8.90%) Project Management
12 80 (7.74%) Problem Management
13 72 (6.96%) PRINCE2
14 69 (6.67%) Configuration Management
15 67 (6.48%) Release Management
16 51 (4.93%) Asset Management
17 47 (4.55%) Analytics
18 42 (4.06%) Migration
18 42 (4.06%) Workflow
19 39 (3.77%) Enterprise Architecture
Programming Languages
1 106 (10.25%) JavaScript
2 62 (6.00%) SQL
3 34 (3.29%) Java
4 22 (2.13%) PowerShell
5 12 (1.16%) BeanShell
6 10 (0.97%) Python
7 9 (0.87%) PHP
7 9 (0.87%) Shell Script
8 7 (0.68%) T-SQL
9 6 (0.58%) PL/SQL
10 5 (0.48%) AWK
10 5 (0.48%) C
10 5 (0.48%) Korn
10 5 (0.48%) Perl
11 3 (0.29%) Ruby
12 2 (0.19%) C++
12 2 (0.19%) Scala
12 2 (0.19%) Uniface
12 2 (0.19%) VBA
13 1 (0.097%) VB
Qualifications
1 131 (12.67%) Security Cleared
2 106 (10.25%) SC Cleared
3 78 (7.54%) ITIL Certification
4 56 (5.42%) Degree
5 26 (2.51%) Cisco Certification
6 24 (2.32%) Microsoft Certification
7 22 (2.13%) CISSP
7 22 (2.13%) PRINCE2 Practitioner
8 19 (1.84%) CISM
9 15 (1.45%) DV Cleared
10 14 (1.35%) CCNP
11 13 (1.26%) MCSE
12 12 (1.16%) MCP
13 11 (1.06%) PRINCE2 Certification
14 10 (0.97%) ITIL Foundation Certificate
14 10 (0.97%) PMP
15 9 (0.87%) Citrix Certification
16 8 (0.77%) (ISC)2 CCSP
17 7 (0.68%) Chartered Engineer
17 7 (0.68%) PMI Certification
Quality Assurance & Compliance
1 70 (6.77%) SLA
2 24 (2.32%) COBIT
3 22 (2.13%) ISO/IEC 20000
4 15 (1.45%) QA
5 13 (1.26%) ISO/IEC 27001
6 11 (1.06%) PCI DSS
6 11 (1.06%) PMO
7 9 (0.87%) GDPR
8 7 (0.68%) Sarbanes-Oxley
9 5 (0.48%) Data Quality
10 4 (0.39%) Disclosure Scotland
10 4 (0.39%) ISO 22301
11 2 (0.19%) GAAP
11 2 (0.19%) GxP
11 2 (0.19%) PMBOK
12 1 (0.097%) Actionable Recommendations
System Software
1 156 (15.09%) Active Directory
2 34 (3.29%) VMware Infrastructure
3 16 (1.55%) Hyper-V
4 10 (0.97%) Microsoft App-V
4 10 (0.97%) Virtual Machines
4 10 (0.97%) XenApp
5 8 (0.77%) BitLocker
5 8 (0.77%) Terminal Services
5 8 (0.77%) XenDesktop
6 7 (0.68%) VMware Workstation
7 4 (0.39%) Apache Flume
7 4 (0.39%) HDFS
7 4 (0.39%) NFS
7 4 (0.39%) Virtual Desktop
7 4 (0.39%) Virtual Servers
8 1 (0.097%) Docker
8 1 (0.097%) Firmware
8 1 (0.097%) vSphere
Systems Management
1 42 (4.06%) SCCM
2 24 (2.32%) Single Sign-On
3 23 (2.22%) Systems Management Server (SMS)
4 14 (1.35%) OVSD
4 14 (1.35%) Puppet
5 9 (0.87%) SCOM
6 8 (0.77%) Ansible
7 6 (0.58%) BladeLogic
7 6 (0.58%) ServiceCenter
8 5 (0.48%) DameWare
8 5 (0.48%) Symantec Enterprise Vault
8 5 (0.48%) WSUS
9 4 (0.39%) Backup Exec
9 4 (0.39%) Cisco IPCC
9 4 (0.39%) SCSM
10 3 (0.29%) AirWatch
10 3 (0.29%) HP Quality Center
10 3 (0.29%) Opscode Chef
10 3 (0.29%) Tivoli
11 2 (0.19%) Nagios
Vendors
1 371 (35.88%) ServiceNow
2 181 (17.50%) Microsoft
3 75 (7.25%) Remedy
4 68 (6.58%) HP
5 48 (4.64%) BMC
6 42 (4.06%) Cisco
7 41 (3.97%) VMware
8 31 (3.00%) Ivanti
9 29 (2.80%) Google
10 24 (2.32%) Citrix
11 23 (2.22%) Apple
12 15 (1.45%) IBM
13 13 (1.26%) F5
13 13 (1.26%) SAP
13 13 (1.26%) Snow
14 12 (1.16%) CA
14 12 (1.16%) Dell
14 12 (1.16%) Symantec
15 11 (1.06%) Oracle
16 10 (0.97%) Red Hat