Period
to 23 January 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 257 218 236
Rank change year-on-year -39 +18 +53
Contract jobs citing ITSM 982 1,109 1,161
As % of all contract IT jobs advertised in the UK 0.98% 1.15% 1.09%
As % of the Processes & Methodologies category 1.16% 1.38% 1.32%
Number of daily rates quoted 639 759 679
UK median daily rate £428 £400 £425
Median daily rate % change year-on-year +6.88% -5.88% +6.25%
10th Percentile £165 £225 £177
90th Percentile £588 £575 £600
UK excluding London median daily rate £385 £365 £375
% change year-on-year +5.48% -2.67% -6.25%
Number of hourly rates quoted 64 42 74
UK median hourly rate £16.50 £12.50 £22.86
Median hourly rate % change year-on-year +32.00% -45.33% +52.42%
10th Percentile £10.16 £10.05 £12.00
90th Percentile £115.38 £43.58 £50.00
UK excluding London median hourly rate £13.50 £12.00 £23.75
% change year-on-year +12.50% -49.47% +58.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,004 80,534 88,275
As % of all contract IT jobs advertised in the UK 84.53% 83.79% 82.50%
Number of daily rates quoted 56,901 53,357 57,266
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £285 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £390
% change year-on-year +2.50% +2.56% +4.00%
Number of hourly rates quoted 1,993 2,243 2,704
UK median hourly rate £23.50 £24.44 £24.00
Median hourly rate % change year-on-year -3.85% +1.83% +20.00%
10th Percentile £11.42 £11.25 £11.25
90th Percentile £50.00 £48.75 £50.00
UK excluding London median hourly rate £24.00 £24.47 £25.00
% change year-on-year -1.90% -2.14% +25.00%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 23 January 2018.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 23 January 2018.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 915 £438 +9.38% 188
UK excluding London -28 499 £385 +5.48% 147
London -40 461 £500 +11.11% 56
South East -18 168 £400 +3.90% 46
North of England -31 113 £350 - 35
North West +15 79 £375 +11.94% 16
Midlands +6 74 £303 -22.44% 15
East of England 0 66 £375 +7.53% 24
Scotland -33 39 £355 -5.33% 9
East Midlands +17 38 £300 -6.25% 9
West Midlands +1 36 £350 -17.65% 6
South West +15 32 £325 -20.73% 12
Yorkshire -16 20 £300 -20.00% 15
North East -30 14 £383 +2.00% 4
Wales -12 7 £214 +14.30% 5

For the 6 months to 23 January 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITSM.

1 574 (58.45%) Service Management
2 573 (58.35%) ITIL
3 362 (36.86%) ServiceNow
4 194 (19.76%) Windows
5 166 (16.90%) Microsoft
6 153 (15.58%) Finance
7 133 (13.54%) JavaScript
8 125 (12.73%) Active Directory
9 122 (12.42%) Security Cleared
10 115 (11.71%) Service Delivery
11 112 (11.41%) Change Management
12 106 (10.79%) HTML
12 106 (10.79%) Incident Management
13 100 (10.18%) Microsoft Office
14 99 (10.08%) Agile Software Development
15 98 (9.98%) ITIL V3
16 93 (9.47%) CSS
17 92 (9.37%) Stakeholder Management
18 86 (8.76%) SC Cleared
19 82 (8.35%) SLA
20 81 (8.25%) ITIL Certification
20 81 (8.25%) XML
21 78 (7.94%) Project Management
22 77 (7.84%) Remedy
22 77 (7.84%) Remedy ITSM
23 75 (7.64%) SQL
24 72 (7.33%) HP
24 72 (7.33%) Windows 7
24 72 (7.33%) Analytical Skills
25 71 (7.23%) Web Services

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (3.36%) CMS
2 32 (3.26%) SharePoint
3 30 (3.05%) MS Exchange
4 21 (2.14%) IIS
5 20 (2.04%) Skype for Business
6 10 (1.02%) Exchange Server 2010
7 9 (0.92%) IBM Notes
8 7 (0.71%) Confluence
9 6 (0.61%) Exchange Server 2013
10 5 (0.51%) Blackberry Enterprise Server
11 4 (0.41%) OpenStack
11 4 (0.41%) WebSphere
12 3 (0.31%) Exchange Server 2003
12 3 (0.31%) WebLogic
13 2 (0.20%) CloudStack
13 2 (0.20%) Documentum
13 2 (0.20%) Exchange Server 2007
13 2 (0.20%) SharePoint 2013
13 2 (0.20%) Tomcat
14 1 (0.10%) Cloud Foundry
Applications
1 100 (10.18%) Microsoft Office
2 29 (2.95%) Microsoft Excel
3 21 (2.14%) Microsoft PowerPoint
4 5 (0.51%) Microsoft Project
5 4 (0.41%) MS Visio
6 3 (0.31%) Acrobat
6 3 (0.31%) Spreadsheet
7 1 (0.10%) AutoCAD
7 1 (0.10%) InfoPath
7 1 (0.10%) Revit
Business Applications
1 77 (7.84%) Remedy ITSM
2 11 (1.12%) Unit4 Business World
3 4 (0.41%) Dynamics GP
3 4 (0.41%) Remedy AR System
4 3 (0.31%) Dynamics CRM
5 2 (0.20%) SAP ERP
6 1 (0.10%) Magento
Cloud Services
1 49 (4.99%) Office 365
2 36 (3.67%) Microsoft Azure
3 28 (2.85%) SaaS
4 24 (2.44%) Amazon AWS
5 16 (1.63%) PaaS
6 15 (1.53%) Cloud Computing
7 14 (1.43%) GitHub
8 13 (1.32%) IaaS
9 8 (0.81%) G Suite
10 3 (0.31%) Azure Active Directory
11 2 (0.20%) Mimecast
11 2 (0.20%) SuccessFactors
12 1 (0.10%) Google Cloud Platform
12 1 (0.10%) OneDrive
Communications & Networking
1 28 (2.85%) VPN
2 18 (1.83%) Firewall
2 18 (1.83%) Skype
3 16 (1.63%) Wireless
4 15 (1.53%) TCP/IP
5 14 (1.43%) DNS
5 14 (1.43%) LAN
5 14 (1.43%) Remote Desktop
5 14 (1.43%) Wi-Fi
6 13 (1.32%) WAN
7 11 (1.12%) SNMP
8 8 (0.81%) Internet
9 7 (0.71%) MPLS
9 7 (0.71%) SAN
10 6 (0.61%) Cisco IOS
10 6 (0.61%) SMS
10 6 (0.61%) Unified Communications
10 6 (0.61%) VoIP
11 5 (0.51%) DHCP
11 5 (0.51%) iSCSI
Database & Business Intelligence
1 43 (4.38%) SQL Server
2 14 (1.43%) Star Schema
3 9 (0.92%) Data Warehouse
4 7 (0.71%) MySQL
5 6 (0.61%) Big Data
6 5 (0.51%) Relational Database
7 4 (0.41%) SQL Server 2008
8 3 (0.31%) BusinessObjects
8 3 (0.31%) Hadoop
8 3 (0.31%) Oracle Database
8 3 (0.31%) Oracle Database 10g
8 3 (0.31%) Oracle Database 11g
9 2 (0.20%) Azure SQL Database
9 2 (0.20%) Pentaho
9 2 (0.20%) PostgreSQL
9 2 (0.20%) RDBMS
9 2 (0.20%) SQL Server 2014
9 2 (0.20%) Sqoop
10 1 (0.10%) MongoDB
10 1 (0.10%) Oracle Database 12c
Development Applications
1 31 (3.16%) JIRA
2 17 (1.73%) Git (software)
3 7 (0.71%) Bitbucket
4 6 (0.61%) Atlassian Bamboo
5 3 (0.31%) MSI
5 3 (0.31%) PyCharm
6 2 (0.20%) HP UFT
6 2 (0.20%) Jenkins
6 2 (0.20%) LoadRunner
6 2 (0.20%) Oracle Forms
6 2 (0.20%) Zephyr
7 1 (0.10%) Hudson
7 1 (0.10%) Maven
7 1 (0.10%) SonarQube
7 1 (0.10%) Sonatype Nexus
7 1 (0.10%) Team Foundation Server
7 1 (0.10%) Vagrant
7 1 (0.10%) Visual Studio
General
1 153 (15.58%) Finance
2 41 (4.18%) Telecoms
3 37 (3.77%) Banking
4 18 (1.83%) Back Office
5 12 (1.22%) Retail
6 10 (1.02%) Local Government
6 10 (1.02%) Manufacturing
7 9 (0.92%) Legal
7 9 (0.92%) Pharmaceutical
8 8 (0.81%) Financial Institution
8 8 (0.81%) Retail Banking
9 6 (0.61%) Military
10 5 (0.51%) Billing
10 5 (0.51%) Marketing
11 4 (0.41%) Advertising
11 4 (0.41%) Front Office
12 3 (0.31%) Aerospace
12 3 (0.31%) French Language
12 3 (0.31%) Law
12 3 (0.31%) Publishing
Job Titles
1 214 (21.79%) Analyst
2 159 (16.19%) Developer
3 124 (12.63%) ServiceNow Developer
4 102 (10.39%) Architect
5 85 (8.66%) Service Analyst
6 75 (7.64%) Consultant
7 74 (7.54%) Service Manager
8 64 (6.52%) Business Analyst
9 63 (6.42%) Service Desk Analyst
10 57 (5.80%) IT Manager
11 38 (3.87%) Support Engineer
12 35 (3.56%) Support Analyst
13 34 (3.46%) IT Services Manager
14 30 (3.05%) ServiceNow Consultant
15 28 (2.85%) Delivery Manager
15 28 (2.85%) Desktop Support
15 28 (2.85%) IT Support
16 27 (2.75%) ITIL Manager
17 26 (2.65%) Administrator
17 26 (2.65%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 106 (10.79%) HTML
2 93 (9.47%) CSS
3 81 (8.25%) XML
4 71 (7.23%) Web Services
5 64 (6.52%) AngularJS
6 55 (5.60%) Ajax
7 52 (5.30%) REST
8 45 (4.58%) SOAP
9 27 (2.75%) Twitter Bootstrap
10 16 (1.63%) .NET
11 14 (1.43%) XHTML
12 12 (1.22%) jQuery
13 11 (1.12%) LDAP
14 8 (0.81%) JSON
15 7 (0.71%) SailPoint
16 6 (0.61%) HTML5
16 6 (0.61%) SAML
17 5 (0.51%) Middleware
17 5 (0.51%) XSL
17 5 (0.51%) X-Windows
Miscellaneous
1 72 (7.33%) Analytical Skills
2 56 (5.70%) CMDB
3 52 (5.30%) Management Information System
4 36 (3.67%) Data Centre
5 29 (2.95%) Greenfield Project
6 25 (2.55%) Public Cloud
7 21 (2.14%) User Experience
8 19 (1.93%) Blackberry
8 19 (1.93%) Smartphone
9 17 (1.73%) iPhone
10 15 (1.53%) CESG
11 13 (1.32%) Computer Science
12 12 (1.22%) NHS
13 11 (1.12%) Enterprise Software
13 11 (1.12%) iPad
14 6 (0.61%) Mainframe
14 6 (0.61%) Replication
14 6 (0.61%) Social Media
14 6 (0.61%) Video Conferencing
15 5 (0.51%) Data Protection Act
Operating Systems
1 194 (19.76%) Windows
2 72 (7.33%) Windows 7
3 38 (3.87%) Linux
4 34 (3.46%) Windows Server
5 31 (3.16%) Android
6 29 (2.95%) Apple iOS
7 28 (2.85%) Unix
8 24 (2.44%) Windows 10
8 24 (2.44%) Windows Server 2012
9 18 (1.83%) Windows Server 2008
10 16 (1.63%) Mac OS X
11 15 (1.53%) Windows XP
12 13 (1.32%) Windows 8
12 13 (1.32%) Windows Server 2003
13 9 (0.92%) Windows 2000
14 8 (0.81%) Mac OS
15 7 (0.71%) Windows Vista
16 4 (0.41%) Data ONTAP
17 3 (0.31%) Red Hat Enterprise Linux
17 3 (0.31%) VMS
Processes & Methodologies
1 574 (58.45%) Service Management
2 573 (58.35%) ITIL
3 115 (11.71%) Service Delivery
4 112 (11.41%) Change Management
5 106 (10.79%) Incident Management
6 99 (10.08%) Agile Software Development
7 98 (9.98%) ITIL V3
8 92 (9.37%) Stakeholder Management
9 78 (7.94%) Project Management
10 68 (6.92%) PRINCE2
11 66 (6.72%) Service Design
12 64 (6.52%) Problem Management
13 58 (5.91%) Release Management
14 56 (5.70%) Migration
15 55 (5.60%) Configuration Management
16 51 (5.19%) Data Modelling
17 50 (5.09%) Asset Management
18 46 (4.68%) Workflow
19 44 (4.48%) Analytics
20 36 (3.67%) SDLC
Programming Languages
1 133 (13.54%) JavaScript
2 75 (7.64%) SQL
3 26 (2.65%) PowerShell
4 24 (2.44%) Java
5 10 (1.02%) Shell Script
6 9 (0.92%) Python
7 7 (0.71%) BeanShell
8 6 (0.61%) C
8 6 (0.61%) PHP
9 4 (0.41%) C++
9 4 (0.41%) VB
10 3 (0.31%) C#
10 3 (0.31%) Perl
10 3 (0.31%) PL/SQL
10 3 (0.31%) T-SQL
10 3 (0.31%) VBA
11 2 (0.20%) Ruby
11 2 (0.20%) Scala
12 1 (0.10%) Bash Shell
12 1 (0.10%) Korn
Qualifications
1 122 (12.42%) Security Cleared
2 86 (8.76%) SC Cleared
3 81 (8.25%) ITIL Certification
4 51 (5.19%) Degree
5 33 (3.36%) CISSP
6 28 (2.85%) DV Cleared
7 26 (2.65%) CISM
8 23 (2.34%) Cisco Certification
9 21 (2.14%) ITIL Foundation Certificate
9 21 (2.14%) Microsoft Certification
10 20 (2.04%) PRINCE2 Practitioner
11 15 (1.53%) (ISC)2 CCSP
11 15 (1.53%) MCSE
12 14 (1.43%) CCSP
13 11 (1.12%) CTC Cleared
14 8 (0.81%) Computer Science Degree
14 8 (0.81%) MCP
15 6 (0.61%) CCNP
16 5 (0.51%) BPSS Clearance
16 5 (0.51%) PRINCE2 Certification
Quality Assurance & Compliance
1 82 (8.35%) SLA
2 35 (3.56%) COBIT
3 30 (3.05%) ISO/IEC 27001
4 19 (1.93%) QA
5 18 (1.83%) ISO/IEC 20000
6 17 (1.73%) PMO
7 11 (1.12%) ISO 22301
8 8 (0.81%) PCI DSS
9 5 (0.51%) Disclosure Scotland
10 4 (0.41%) GDPR
11 3 (0.31%) GxP
11 3 (0.31%) ISO 9001
11 3 (0.31%) Sarbanes-Oxley
12 2 (0.20%) Actionable Recommendations
12 2 (0.20%) Data Quality
12 2 (0.20%) GAAP
12 2 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.20%) Solvency II
13 1 (0.10%) PMBOK
13 1 (0.10%) SEPA
System Software
1 125 (12.73%) Active Directory
2 29 (2.95%) VMware Infrastructure
3 14 (1.43%) Hyper-V
4 9 (0.92%) VMware Workstation
4 9 (0.92%) XenApp
5 8 (0.81%) Microsoft App-V
5 8 (0.81%) Terminal Services
6 6 (0.61%) XenDesktop
7 5 (0.51%) NFS
7 5 (0.51%) Virtual Machines
8 4 (0.41%) BitLocker
9 3 (0.31%) Firmware
10 2 (0.20%) Apache Flume
10 2 (0.20%) HDFS
10 2 (0.20%) vSphere
11 1 (0.10%) KVM
11 1 (0.10%) RHEV
11 1 (0.10%) Virtual Desktop
11 1 (0.10%) VMware ESXi
Systems Management
1 38 (3.87%) SCCM
2 17 (1.73%) OVSD
3 11 (1.12%) SCOM
4 9 (0.92%) DameWare
5 8 (0.81%) Systems Management Server (SMS)
6 5 (0.51%) Jamf Pro
7 4 (0.41%) Backup Exec
7 4 (0.41%) Nagios
7 4 (0.41%) SCSM
7 4 (0.41%) ServiceCenter
8 3 (0.31%) HP Data Protector
8 3 (0.31%) HP Quality Center
8 3 (0.31%) Norton AntiVirus
8 3 (0.31%) SolarWinds Orion
8 3 (0.31%) Symantec Endpoint Protection
8 3 (0.31%) Symantec Enterprise Vault
8 3 (0.31%) Tivoli Storage Manager
8 3 (0.31%) WSUS
9 2 (0.20%) Microsoft Intune
9 2 (0.20%) SCOrch
Vendors
1 362 (36.86%) ServiceNow
2 166 (16.90%) Microsoft
3 77 (7.84%) Remedy
4 72 (7.33%) HP
5 48 (4.89%) BMC
6 38 (3.87%) VMware
7 30 (3.05%) Cisco
8 28 (2.85%) Citrix
9 27 (2.75%) Google
9 27 (2.75%) Ivanti
10 17 (1.73%) Apple
11 15 (1.53%) SAP
11 15 (1.53%) Snow
12 14 (1.43%) Oracle
13 13 (1.32%) F5
13 13 (1.32%) NetApp
14 11 (1.12%) Symantec
15 9 (0.92%) Lotus
15 9 (0.92%) Siebel
16 8 (0.81%) IBM