Period
to 23 August 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
23 Aug 2019
Same period 2018 Same period 2017
Rank 210 248 232
Rank change year-on-year +38 -16 +7
Contract jobs citing ITSM 1,171 1,156 1,053
As % of all contract IT jobs advertised in the UK 1.30% 1.13% 1.10%
As % of the Processes & Methodologies category 1.49% 1.30% 1.27%
Number of daily rates quoted 707 745 637
UK median daily rate £458 £450 £425
Median daily rate % change year-on-year +1.67% +5.88% -
10th Percentile £198 £158 £180
90th Percentile £590 £625 £575
UK excluding London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% +6.67%
Number of hourly rates quoted 90 82 83
UK median hourly rate £17.50 £17.50 £17.50
10th Percentile £10.30 £11.53 £8.60
90th Percentile £36.28 £31.98 £35.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 78,614 88,665 82,761
As % of all contract IT jobs advertised in the UK 86.99% 86.81% 86.12%
Number of daily rates quoted 51,619 58,461 54,185
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £300 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,292 2,414 2,094
UK median hourly rate £24.00 £21.00 £24.42
Median hourly rate % change year-on-year +14.29% -14.01% +3.93%
10th Percentile £11.85 £11.17 £11.27
90th Percentile £53.75 £50.00 £50.00
UK excluding London median hourly rate £23.75 £20.00 £24.50
% change year-on-year +18.75% -18.37% +1.83%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 23 August 2019.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 23 August 2019.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 23 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 1,084 £463 +2.78% 212
UK excluding London +30 646 £425 +2.41% 173
London +37 507 £500 - 50
South East +1 203 £450 - 49
North of England +33 135 £413 +10.00% 35
Midlands +15 95 £328 -22.76% 37
North West +17 83 £400 +6.67% 23
South West +30 78 £450 +7.14% 25
East of England +14 63 £400 +4.58% 16
Scotland +58 60 £438 +103.49% 6
West Midlands -8 51 £450 +6.01% 25
East Midlands +43 44 £295 -22.88% 12
Yorkshire +24 37 £425 +4.94% 9
North East +19 15 £425 +132.88% 3
Wales +16 10 £360 +22.55% 3
Northern Ireland - 3 £538 - 2

For the 6 months to 23 August 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITSM.

1 709 (60.55%) ITIL
2 595 (50.81%) Service Management
3 417 (35.61%) ServiceNow
4 287 (24.51%) Windows
5 230 (19.64%) Microsoft
6 209 (17.85%) Active Directory
7 184 (15.71%) Agile Software Development
8 170 (14.52%) Finance
9 157 (13.41%) Service Delivery
10 133 (11.36%) ITIL V3
11 128 (10.93%) Analytical Skills
12 126 (10.76%) Windows 10
13 117 (9.99%) Security Cleared
14 114 (9.74%) Microsoft Office
15 113 (9.65%) SLA
16 109 (9.31%) Change Management
17 107 (9.14%) Incident Management
18 106 (9.05%) Office 365
19 105 (8.97%) Remedy ITSM
19 105 (8.97%) Remedy
20 96 (8.20%) Stakeholder Management
20 96 (8.20%) Problem-Solving
21 88 (7.51%) Public Sector
21 88 (7.51%) JavaScript
22 86 (7.34%) Windows 7
23 85 (7.26%) Problem Management
24 84 (7.17%) CMDB
24 84 (7.17%) ITIL Certification
25 83 (7.09%) DevOps
26 82 (7.00%) XML

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (2.90%) MS Exchange
1 34 (2.90%) SharePoint
2 31 (2.65%) CMS
3 30 (2.56%) Confluence
4 14 (1.20%) Exchange Server 2010
5 12 (1.02%) IIS
6 10 (0.85%) Exchange Server 2013
7 7 (0.60%) Skype for Business
8 4 (0.34%) Exchange Server 2003
8 4 (0.34%) IBM Notes
9 3 (0.26%) Apache
9 3 (0.26%) Exchange Server 2007
9 3 (0.26%) Tomcat
10 2 (0.17%) Elasticsearch
10 2 (0.17%) OpenStack
10 2 (0.17%) SAS
11 1 (0.085%) CICS
11 1 (0.085%) Documentum
11 1 (0.085%) Drupal
11 1 (0.085%) IBM Domino
Applications
1 114 (9.74%) Microsoft Office
2 45 (3.84%) Microsoft Excel
3 31 (2.65%) Microsoft PowerPoint
4 25 (2.13%) MS Visio
5 15 (1.28%) Microsoft Project
6 3 (0.26%) Adobe Creative Suite
6 3 (0.26%) Chatbot
7 2 (0.17%) Acrobat
8 1 (0.085%) Windchill
Business Applications
1 105 (8.97%) Remedy ITSM
2 10 (0.85%) assyst
3 6 (0.51%) Misys Opics
4 5 (0.43%) Dynamics CRM
5 2 (0.17%) NetSuite
6 1 (0.085%) Magento
6 1 (0.085%) Maximo
6 1 (0.085%) Oracle Retail
6 1 (0.085%) TrackWise
Cloud Services
1 106 (9.05%) Office 365
2 58 (4.95%) Azure
3 43 (3.67%) AWS
4 26 (2.22%) SaaS
5 15 (1.28%) GCP
6 13 (1.11%) PaaS
7 12 (1.02%) Power Platform
8 11 (0.94%) OneDrive
9 9 (0.77%) G Suite
10 8 (0.68%) Dynamics 365
11 7 (0.60%) Google Analytics
12 6 (0.51%) Azure Active Directory
12 6 (0.51%) Cloud Computing
13 5 (0.43%) IaaS
14 3 (0.26%) Adobe Creative Cloud
14 3 (0.26%) Amazon EC2
14 3 (0.26%) Azure Stack
14 3 (0.26%) Microsoft Flow
14 3 (0.26%) Slack
14 3 (0.26%) Virtual Private Cloud
Communications & Networking
1 50 (4.27%) Firewall
2 48 (4.10%) DNS
3 44 (3.76%) DHCP
4 40 (3.42%) LAN
5 39 (3.33%) VPN
6 38 (3.25%) TCP/IP
7 31 (2.65%) WAN
8 26 (2.22%) Remote Desktop
9 24 (2.05%) Network Security
10 23 (1.96%) Internet
11 15 (1.28%) Wireless
12 12 (1.02%) Skype
12 12 (1.02%) Wi-Fi
13 10 (0.85%) SAN
13 10 (0.85%) SMTP
14 9 (0.77%) SMS
14 9 (0.77%) SSL
14 9 (0.77%) WebEx
15 8 (0.68%) MPLS
15 8 (0.68%) POP3
Database & Business Intelligence
1 34 (2.90%) SQL Server
2 18 (1.54%) MySQL
3 17 (1.45%) Oracle Database
4 16 (1.37%) Amazon RDS
5 14 (1.20%) MariaDB
6 13 (1.11%) Amazon Aurora
6 13 (1.11%) SQL Server Reporting Services
7 12 (1.02%) Power BI
8 11 (0.94%) Pentaho
8 11 (0.94%) SQL Server Integration Services
9 10 (0.85%) Data Warehouse
10 9 (0.77%) SQL Server Analysis Services
11 8 (0.68%) Relational Database
12 7 (0.60%) BigQuery
13 6 (0.51%) Microsoft Analysis Services
13 6 (0.51%) Oracle Database 10g
13 6 (0.51%) SQL Server 2005
14 5 (0.43%) Data Mining
15 4 (0.34%) DB2
15 4 (0.34%) Oracle Reports
Development Applications
1 53 (4.53%) JIRA
2 18 (1.54%) Git (software)
3 15 (1.28%) Jenkins
4 14 (1.20%) SonarQube
5 10 (0.85%) Team Foundation Server
6 5 (0.43%) MSI
7 4 (0.34%) Selenium
7 4 (0.34%) Visual Studio Team System
8 3 (0.26%) Oracle Forms
8 3 (0.26%) SpecFlow
9 2 (0.17%) Artifactory
9 2 (0.17%) Bitbucket
9 2 (0.17%) Hudson
9 2 (0.17%) InstallShield
10 1 (0.085%) Atlassian Bamboo
10 1 (0.085%) Toad
10 1 (0.085%) WebDriver
General
1 170 (14.52%) Finance
2 88 (7.51%) Public Sector
3 51 (4.36%) Telecoms
4 46 (3.93%) Banking
4 46 (3.93%) Retail
5 13 (1.11%) Investment Banking
6 11 (0.94%) Law
6 11 (0.94%) Manufacturing
6 11 (0.94%) Marketing
7 10 (0.85%) Legal
7 10 (0.85%) Military
8 8 (0.68%) Pharmaceutical
9 7 (0.60%) Back Office
10 5 (0.43%) Billing
11 3 (0.26%) Advertising
11 3 (0.26%) Dutch Language
12 2 (0.17%) Financial Institution
12 2 (0.17%) Local Government
13 1 (0.085%) German Language
13 1 (0.085%) Publishing
Job Titles
1 277 (23.65%) Analyst
2 128 (10.93%) Developer
3 126 (10.76%) Service Manager
4 101 (8.63%) Business Analyst
4 101 (8.63%) Service Analyst
5 97 (8.28%) Architect
5 97 (8.28%) ServiceNow Developer
6 75 (6.40%) Consultant
7 64 (5.47%) Service Desk Analyst
8 56 (4.78%) Support Engineer
9 45 (3.84%) Desktop Support
10 44 (3.76%) Support Analyst
11 42 (3.59%) IT Manager
12 39 (3.33%) Infrastructure Engineer
13 38 (3.25%) Delivery Manager
14 37 (3.16%) IT Analyst
14 37 (3.16%) Project Manager
15 32 (2.73%) IT Support
15 32 (2.73%) Service Delivery Manager
15 32 (2.73%) Transition Manager
Libraries, Frameworks & Software Standards
1 82 (7.00%) XML
2 69 (5.89%) HTML
3 64 (5.47%) Web Services
4 52 (4.44%) CSS
5 47 (4.01%) Ajax
6 37 (3.16%) LDAP
7 35 (2.99%) AngularJS
8 33 (2.82%) REST
9 28 (2.39%) SOAP
10 18 (1.54%) .NET
10 18 (1.54%) RESTful
11 11 (0.94%) XHTML
12 10 (0.85%) HTML5
13 8 (0.68%) JSON
14 6 (0.51%) jQuery
15 5 (0.43%) .NET Framework
16 4 (0.34%) SAML
16 4 (0.34%) Software Packaging
17 3 (0.26%) Entity Framework
17 3 (0.26%) Velocity
Miscellaneous
1 128 (10.93%) Analytical Skills
2 84 (7.17%) CMDB
3 68 (5.81%) Management Information System
4 54 (4.61%) User Experience
5 39 (3.33%) Data Centre
5 39 (3.33%) Self-Motivation
6 15 (1.28%) Virtual Team
7 14 (1.20%) Public Cloud
7 14 (1.20%) Security Operations Centre
8 12 (1.02%) Blackberry
9 11 (0.94%) NHS
10 10 (0.85%) Greenfield Project
11 8 (0.68%) Driving Licence
11 8 (0.68%) Smartphone
12 7 (0.60%) TM Forum
13 6 (0.51%) Distributed Denial-of-Service
13 6 (0.51%) Enterprise Storage
13 6 (0.51%) Fat Client
13 6 (0.51%) Hybrid Cloud
13 6 (0.51%) Private Cloud
Operating Systems
1 287 (24.51%) Windows
2 126 (10.76%) Windows 10
3 86 (7.34%) Windows 7
4 78 (6.66%) Windows Server
5 66 (5.64%) Linux
6 54 (4.61%) Windows Server 2012
7 37 (3.16%) Android
8 32 (2.73%) Apple iOS
9 24 (2.05%) Red Hat Enterprise Linux
10 23 (1.96%) Windows Server 2008
11 22 (1.88%) Unix
12 21 (1.79%) Mac OS
13 16 (1.37%) Windows 8
14 15 (1.28%) Windows Server 2003
15 14 (1.20%) CentOS
16 9 (0.77%) Mac OS X
17 8 (0.68%) Windows XP
18 7 (0.60%) AIX
19 5 (0.43%) Windows 2000
20 4 (0.34%) Solaris
Processes & Methodologies
1 709 (60.55%) ITIL
2 595 (50.81%) Service Management
3 184 (15.71%) Agile Software Development
4 157 (13.41%) Service Delivery
5 133 (11.36%) ITIL V3
6 109 (9.31%) Change Management
7 107 (9.14%) Incident Management
8 96 (8.20%) Problem-Solving
8 96 (8.20%) Stakeholder Management
9 85 (7.26%) Problem Management
10 83 (7.09%) DevOps
11 82 (7.00%) Service Design
12 81 (6.92%) Configuration Management
13 67 (5.72%) Project Management
14 66 (5.64%) Asset Management
15 61 (5.21%) Migration
16 53 (4.53%) Continuous Improvement
16 53 (4.53%) Workflow
17 52 (4.44%) Infrastructure Engineering
18 45 (3.84%) Risk Management
Programming Languages
1 88 (7.51%) JavaScript
2 73 (6.23%) PowerShell
3 53 (4.53%) SQL
4 32 (2.73%) Python
5 16 (1.37%) Bash Shell
5 16 (1.37%) C
6 13 (1.11%) Perl
6 13 (1.11%) VBScript
7 12 (1.02%) Java
8 10 (0.85%) C#
9 7 (0.60%) VBA
10 6 (0.51%) VB
11 3 (0.26%) Lua
11 3 (0.26%) Shell Script
11 3 (0.26%) T-SQL
12 2 (0.17%) C++
12 2 (0.17%) Ruby
Qualifications
1 117 (9.99%) Security Cleared
2 84 (7.17%) ITIL Certification
3 70 (5.98%) Degree
4 65 (5.55%) SC Cleared
5 48 (4.10%) DV Cleared
6 43 (3.67%) Microsoft Certification
7 37 (3.16%) MCSE
8 25 (2.13%) ITIL Foundation Certificate
9 24 (2.05%) ISEB
10 22 (1.88%) Cisco Certification
11 21 (1.79%) MCSA
12 19 (1.62%) MCP
13 15 (1.28%) CCNA
14 14 (1.20%) A+ Certification
15 13 (1.11%) CISSP
16 12 (1.02%) HND
17 11 (0.94%) PMI Certification
18 9 (0.77%) BPSS Clearance
18 9 (0.77%) CEH
19 8 (0.68%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 113 (9.65%) SLA
2 22 (1.88%) QA
3 21 (1.79%) NIST
4 18 (1.54%) GDPR
5 14 (1.20%) Data Quality
6 13 (1.11%) NCSC
7 9 (0.77%) PMO
8 7 (0.60%) Sarbanes-Oxley
9 5 (0.43%) Disclosure Scotland
9 5 (0.43%) GxP
9 5 (0.43%) ISO/IEC 20000
9 5 (0.43%) PCI DSS
10 4 (0.34%) COBIT
10 4 (0.34%) PSD2
10 4 (0.34%) SEPA
11 3 (0.26%) Government Security Classifications
11 3 (0.26%) ISO/IEC 27001
12 2 (0.17%) HL7
13 1 (0.085%) HIPAA
13 1 (0.085%) SSAE 16
System Software
1 209 (17.85%) Active Directory
2 29 (2.48%) Hyper-V
3 27 (2.31%) VMware Infrastructure
4 25 (2.13%) Virtual Desktop
5 17 (1.45%) XenApp
6 15 (1.28%) VMware ESXi
6 15 (1.28%) XenDesktop
7 11 (0.94%) Virtual Machines
8 9 (0.77%) BitLocker
9 8 (0.68%) vCloud
9 8 (0.68%) VMware Workstation
10 7 (0.60%) vSphere
11 5 (0.43%) Microsoft App-V
12 4 (0.34%) VMware NSX
13 3 (0.26%) DFS Replication
13 3 (0.26%) Docker
13 3 (0.26%) NDS
13 3 (0.26%) NetIQ eDirectory
13 3 (0.26%) SRDF
13 3 (0.26%) Veritas Cluster Server
Systems Management
1 79 (6.75%) SCCM
2 20 (1.71%) SCOM
3 16 (1.37%) Single Sign-On
4 15 (1.28%) Ansible
4 15 (1.28%) Puppet
4 15 (1.28%) SCVMM
5 14 (1.20%) Packer
5 14 (1.20%) Terraform
6 12 (1.02%) Control-M
7 11 (0.94%) Microsoft Intune
8 7 (0.60%) AirWatch
8 7 (0.60%) NetIQ Identity Manager
8 7 (0.60%) Systems Management Server (SMS)
9 5 (0.43%) Jamf Pro
9 5 (0.43%) Tivoli
10 4 (0.34%) Cisco CUCM
10 4 (0.34%) Cisco UCCX
10 4 (0.34%) Microsoft Clustering
10 4 (0.34%) Prometheus
10 4 (0.34%) ServiceCenter
Vendors
1 417 (35.61%) ServiceNow
2 230 (19.64%) Microsoft
3 105 (8.97%) Remedy
4 55 (4.70%) BMC
5 52 (4.44%) Cisco
6 49 (4.18%) Citrix
7 47 (4.01%) VMware
8 43 (3.67%) Oracle
9 41 (3.50%) HP
10 29 (2.48%) Splunk
11 24 (2.05%) Dell
12 18 (1.54%) Apple
12 18 (1.54%) NetApp
13 15 (1.28%) AppDynamics
14 14 (1.20%) Google
15 13 (1.11%) EMC
16 11 (0.94%) Juniper
16 11 (0.94%) New Relic
16 11 (0.94%) Snow
17 10 (0.85%) CheckPoint