Period
to 23 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 239 238 243
Rank change year-on-year -1 +5 +77
Contract jobs citing ITSM 1083 1184 1129
As % of all contract IT jobs advertised in the UK 1.08% 1.12% 0.99%
As % of the Processes & Methodologies category 1.28% 1.34% 1.21%
Number of daily rates quoted 674 808 673
UK median daily rate £416 £410 £400
Median daily rate % change year-on-year +1.34% +2.50% -
10th Percentile £159 £194 £171
90th Percentile £575 £575 £588
UK excluding London median daily rate £373 £375 £378
% change year-on-year -0.67% -0.66% -5.63%
Number of hourly rates quoted 86 50 63
UK median hourly rate £20.50 £14.50 £18.52
Median hourly rate % change year-on-year +41.38% -21.71% +23.47%
10th Percentile £10.40 £10.50 £12.25
90th Percentile £51.00 £57.68 £40.19
UK excluding London median hourly rate £17.50 £14.00 £20.00
% change year-on-year +25.00% -30.00% +33.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 84677 88405 92997
As % of all contract IT jobs advertised in the UK 84.53% 83.89% 81.60%
Number of daily rates quoted 56261 58466 60205
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 1985 2318 2697
UK median hourly rate £25.00 £23.50 £22.00
Median hourly rate % change year-on-year +6.38% +6.82% +15.79%
10th Percentile £11.60 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.90
UK excluding London median hourly rate £25.00 £24.00 £22.50
% change year-on-year +4.17% +6.67% +12.50%

ITSM
Job Vacancy Trend

Job postings citing ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 6 months to 23 October 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 6 months to 23 October 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 990 £425 +3.66% 77
UK excluding London +7 572 £373 -0.67% 46
London -22 488 £475 - 35
South East -24 197 £400 +6.67% 8
North of England -18 102 £351 -2.57% 15
Midlands +49 99 £305 -23.03% 12
East of England +3 76 £350 +27.27% 5
North West -9 60 £363 +3.71% 5
East Midlands +39 58 £300 -7.69% 4
Scotland +19 54 £355 -15.48% 3
West Midlands +13 41 £350 -11.67% 8
South West +14 34 £325 -35.00% 2
Yorkshire -6 26 £350 - 8
North East +27 16 £400 +6.67% 2
Wales -3 12 £280 -20.00% 1
Northern Ireland -48 4 £350 -

For the 6 months to 23 October 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 679 (62.70%) ITIL
2 660 (60.94%) Service Management
3 340 (31.39%) ServiceNow
4 194 (17.91%) Windows
5 188 (17.36%) Microsoft
6 164 (15.14%) Service Delivery
7 147 (13.57%) Finance
8 135 (12.47%) Security Cleared
9 124 (11.45%) ITIL V3
10 123 (11.36%) Active Directory
11 121 (11.17%) Microsoft Office
11 121 (11.17%) Project Management
12 116 (10.71%) JavaScript
13 107 (9.88%) ITIL Certification
14 105 (9.70%) Incident Management
15 103 (9.51%) Stakeholder Management
16 102 (9.42%) SLA
17 101 (9.33%) Remedy
17 101 (9.33%) Change Management
17 101 (9.33%) Remedy ITSM
18 100 (9.23%) SQL
19 99 (9.14%) HTML
20 98 (9.05%) Analytical Skills
21 89 (8.22%) Agile Software Development
22 87 (8.03%) SC Cleared
23 83 (7.66%) HP
24 79 (7.29%) Telecoms
25 76 (7.02%) CMDB
26 75 (6.93%) XML
27 74 (6.83%) CSS

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (4.25%) SharePoint
2 39 (3.60%) CMS
3 21 (1.94%) MS Exchange
4 20 (1.85%) Skype for Business
5 17 (1.57%) IIS
6 10 (0.92%) Exchange Server 2013
7 9 (0.83%) Exchange Server 2010
8 6 (0.55%) Blackberry Enterprise Server
9 5 (0.46%) WildFly
10 4 (0.37%) IBM Notes
10 4 (0.37%) Smallworld
10 4 (0.37%) WebLogic
11 3 (0.28%) Confluence
11 3 (0.28%) SAS
11 3 (0.28%) SharePoint 2010
12 2 (0.18%) Drupal
12 2 (0.18%) Exchange Server 2003
12 2 (0.18%) Exchange Server 2007
12 2 (0.18%) OpenStack
13 1 (0.092%) Apache Pig
Applications
1 121 (11.17%) Microsoft Office
2 65 (6.00%) Microsoft Excel
3 56 (5.17%) Microsoft PowerPoint
4 21 (1.94%) MS Visio
5 7 (0.65%) Microsoft Project
6 2 (0.18%) Acrobat
6 2 (0.18%) Spreadsheet
7 1 (0.092%) InfoPath
7 1 (0.092%) S-PLUS
Business Applications
1 101 (9.33%) Remedy ITSM
2 8 (0.74%) Dynamics CRM
3 5 (0.46%) Remedy AR System
4 4 (0.37%) Dynamics GP
4 4 (0.37%) SAP ERP
5 1 (0.092%) Maximo
5 1 (0.092%) Oracle EBS
5 1 (0.092%) Oracle Financials
5 1 (0.092%) SystmOne
Cloud Services
1 43 (3.97%) Office 365
2 38 (3.51%) Microsoft Azure
3 16 (1.48%) Amazon AWS
3 16 (1.48%) SaaS
4 15 (1.39%) G Suite
5 12 (1.11%) PaaS
6 10 (0.92%) IaaS
7 9 (0.83%) GitHub
8 8 (0.74%) Cloud Computing
9 7 (0.65%) Azure Active Directory
10 2 (0.18%) Mimecast
10 2 (0.18%) OpenShift
10 2 (0.18%) Salesforce Sales Cloud
10 2 (0.18%) Salesforce Service Cloud
11 1 (0.092%) Google Cloud Platform
11 1 (0.092%) OneDrive
Communications & Networking
1 41 (3.79%) WAN
2 40 (3.69%) Firewall
2 40 (3.69%) LAN
3 38 (3.51%) Wireless
4 25 (2.31%) TCP/IP
5 24 (2.22%) VPN
6 23 (2.12%) BIG-IP
7 21 (1.94%) DNS
8 18 (1.66%) Wi-Fi
9 15 (1.39%) Cisco IOS
9 15 (1.39%) Skype
10 12 (1.11%) Remote Desktop
11 11 (1.02%) SNMP
12 10 (0.92%) Internet
13 9 (0.83%) DHCP
13 9 (0.83%) MPLS
13 9 (0.83%) SAN
13 9 (0.83%) SMS
14 8 (0.74%) VoIP
15 7 (0.65%) POP3
Database & Business Intelligence
1 39 (3.60%) SQL Server
2 8 (0.74%) Big Data
3 7 (0.65%) BusinessObjects
3 7 (0.65%) MySQL
3 7 (0.65%) Oracle Reports
3 7 (0.65%) Relational Database
3 7 (0.65%) Star Schema
4 6 (0.55%) Pentaho
5 5 (0.46%) DB2
5 5 (0.46%) SQL Server 2008
6 4 (0.37%) Data Warehouse
7 2 (0.18%) Azure SQL Database
7 2 (0.18%) Crystal Reports
7 2 (0.18%) Hadoop
7 2 (0.18%) MS Access
7 2 (0.18%) Oracle Database 10g
7 2 (0.18%) Oracle Database 11g
7 2 (0.18%) RDBMS
7 2 (0.18%) SAS Enterprise Guide
7 2 (0.18%) SAS Enterprise Miner
Development Applications
1 27 (2.49%) JIRA
2 9 (0.83%) Git (software)
3 3 (0.28%) Bitbucket
4 2 (0.18%) Atlassian Bamboo
4 2 (0.18%) Oracle Forms
4 2 (0.18%) PyCharm
5 1 (0.092%) Jenkins
5 1 (0.092%) MSI
5 1 (0.092%) Rational DOORS
5 1 (0.092%) SonarQube
5 1 (0.092%) Team Foundation Server
5 1 (0.092%) Visual Studio
General
1 147 (13.57%) Finance
2 79 (7.29%) Telecoms
3 45 (4.16%) Banking
4 36 (3.32%) Retail
5 15 (1.39%) Legal
5 15 (1.39%) Pharmaceutical
6 10 (0.92%) Manufacturing
7 8 (0.74%) Marketing
7 8 (0.74%) Retail Banking
8 6 (0.55%) French Language
8 6 (0.55%) Publishing
9 5 (0.46%) Advertising
9 5 (0.46%) Aerospace
9 5 (0.46%) Back Office
9 5 (0.46%) Military
10 4 (0.37%) Billing
10 4 (0.37%) Investment Banking
10 4 (0.37%) Law
11 2 (0.18%) Games
11 2 (0.18%) Local Government
Job Titles
1 236 (21.79%) Analyst
2 142 (13.11%) Developer
3 116 (10.71%) ServiceNow Developer
4 104 (9.60%) Architect
5 102 (9.42%) Service Manager
6 88 (8.13%) Service Analyst
7 77 (7.11%) Business Analyst
8 68 (6.28%) Consultant
9 65 (6.00%) IT Manager
10 56 (5.17%) Service Desk Analyst
11 42 (3.88%) Support Analyst
12 41 (3.79%) IT Services Manager
12 41 (3.79%) Project Manager
13 38 (3.51%) ITIL Manager
14 36 (3.32%) Support Engineer
15 32 (2.95%) IT Analyst
15 32 (2.95%) IT Support
15 32 (2.95%) ITSM Analyst
16 30 (2.77%) ITIL Service Manager
17 29 (2.68%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 99 (9.14%) HTML
2 75 (6.93%) XML
3 74 (6.83%) CSS
4 64 (5.91%) AngularJS
5 55 (5.08%) Web Services
6 48 (4.43%) Ajax
7 33 (3.05%) REST
8 30 (2.77%) SOAP
9 26 (2.40%) Twitter Bootstrap
10 13 (1.20%) .NET
11 11 (1.02%) jQuery
12 9 (0.83%) XHTML
13 7 (0.65%) XSL
14 6 (0.55%) JSON
15 5 (0.46%) XML Schema
15 5 (0.46%) X-Windows
16 4 (0.37%) J2EE
16 4 (0.37%) Middleware
17 3 (0.28%) SAML
18 2 (0.18%) LAMP
Miscellaneous
1 98 (9.05%) Analytical Skills
2 76 (7.02%) CMDB
3 60 (5.54%) Management Information System
4 46 (4.25%) Data Centre
5 29 (2.68%) Greenfield Project
6 25 (2.31%) Computer Science
7 23 (2.12%) User Experience
8 22 (2.03%) NHS
8 22 (2.03%) Public Cloud
9 18 (1.66%) Blackberry
9 18 (1.66%) Smartphone
10 17 (1.57%) Replication
11 16 (1.48%) Enterprise Software
12 10 (0.92%) Data Protection Act
12 10 (0.92%) Video Conferencing
13 8 (0.74%) CESG
14 7 (0.65%) Hybrid Cloud
14 7 (0.65%) Mainframe
15 5 (0.46%) iPad
15 5 (0.46%) Virtual Team
Operating Systems
1 194 (17.91%) Windows
2 58 (5.36%) Windows 7
3 46 (4.25%) Linux
4 38 (3.51%) Windows Server
5 37 (3.42%) Android
5 37 (3.42%) Unix
6 27 (2.49%) Apple iOS
7 21 (1.94%) Windows 10
8 16 (1.48%) Mac OS X
9 15 (1.39%) Windows Server 2008
10 13 (1.20%) Windows Server 2012
10 13 (1.20%) Windows XP
11 10 (0.92%) Mac OS
11 10 (0.92%) Windows 8
12 9 (0.83%) Windows Server 2003
13 7 (0.65%) Windows 2000
14 4 (0.37%) AIX
15 3 (0.28%) OpenVMS
15 3 (0.28%) VMS
15 3 (0.28%) Windows Mobile
Processes & Methodologies
1 679 (62.70%) ITIL
2 660 (60.94%) Service Management
3 164 (15.14%) Service Delivery
4 124 (11.45%) ITIL V3
5 121 (11.17%) Project Management
6 105 (9.70%) Incident Management
7 103 (9.51%) Stakeholder Management
8 101 (9.33%) Change Management
9 89 (8.22%) Agile Software Development
10 69 (6.37%) Configuration Management
11 63 (5.82%) Problem Management
12 61 (5.63%) PRINCE2
13 54 (4.99%) Asset Management
13 54 (4.99%) Migration
14 49 (4.52%) Release Management
15 47 (4.34%) Workflow
16 44 (4.06%) Service Design
17 40 (3.69%) Knowledge Management
18 36 (3.32%) Business Analysis
18 36 (3.32%) Data Modelling
Programming Languages
1 116 (10.71%) JavaScript
2 100 (9.23%) SQL
3 24 (2.22%) PowerShell
4 13 (1.20%) Java
5 12 (1.11%) VBA
6 9 (0.83%) C
6 9 (0.83%) Shell Script
7 7 (0.65%) Python
8 6 (0.55%) PL/SQL
8 6 (0.55%) VB
9 4 (0.37%) C#
9 4 (0.37%) VBScript
10 3 (0.28%) Perl
10 3 (0.28%) PHP
10 3 (0.28%) T-SQL
11 2 (0.18%) C++
11 2 (0.18%) COBOL
11 2 (0.18%) Korn
12 1 (0.092%) Bash Shell
12 1 (0.092%) Progress 4GL
Qualifications
1 135 (12.47%) Security Cleared
2 107 (9.88%) ITIL Certification
3 87 (8.03%) SC Cleared
4 70 (6.46%) Degree
5 44 (4.06%) Cisco Certification
6 42 (3.88%) DV Cleared
7 30 (2.77%) CCNP
8 26 (2.40%) Microsoft Certification
9 24 (2.22%) CCDP
10 23 (2.12%) CCIE
11 22 (2.03%) CCIP
11 22 (2.03%) CCSA
11 22 (2.03%) CCSE
11 22 (2.03%) CISSP
11 22 (2.03%) Computer Science Degree
11 22 (2.03%) JNCIA
11 22 (2.03%) JNCIE
12 21 (1.94%) ITIL Foundation Certificate
13 20 (1.85%) HP ASE
13 20 (1.85%) HP MASE
Quality Assurance & Compliance
1 102 (9.42%) SLA
2 26 (2.40%) COBIT
3 24 (2.22%) ISO/IEC 27001
4 23 (2.12%) ISO/IEC 20000
5 18 (1.66%) PMO
6 17 (1.57%) QA
7 7 (0.65%) Disclosure Scotland
7 7 (0.65%) ISO 22301
8 6 (0.55%) PCI DSS
9 3 (0.28%) ISO 9001
10 2 (0.18%) Actionable Recommendations
10 2 (0.18%) Data Quality
10 2 (0.18%) GAMP
10 2 (0.18%) GDPR
10 2 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.18%) Solvency II
11 1 (0.092%) GxP
11 1 (0.092%) PMBOK
11 1 (0.092%) SEPA
System Software
1 123 (11.36%) Active Directory
2 24 (2.22%) VMware Infrastructure
3 17 (1.57%) Hyper-V
4 11 (1.02%) Terminal Services
5 8 (0.74%) VMware Workstation
6 7 (0.65%) XenApp
7 6 (0.55%) Microsoft App-V
8 4 (0.37%) Firmware
9 3 (0.28%) DFS Replication
9 3 (0.28%) vSphere
9 3 (0.28%) XenDesktop
10 2 (0.18%) BitLocker
10 2 (0.18%) Docker
10 2 (0.18%) KVM
10 2 (0.18%) RHEV
10 2 (0.18%) VMware ESXi
10 2 (0.18%) XenServer
11 1 (0.092%) NFS
11 1 (0.092%) Virtual Desktop
11 1 (0.092%) Virtual Machines
Systems Management
1 45 (4.16%) SCCM
2 22 (2.03%) FortiGate
2 22 (2.03%) ServiceCenter
3 15 (1.39%) DameWare
4 13 (1.20%) OVSD
4 13 (1.20%) SCOM
5 10 (0.92%) Jamf Pro
6 6 (0.55%) Netcool
6 6 (0.55%) Symantec Endpoint Protection
6 6 (0.55%) Tivoli
7 5 (0.46%) Tivoli Storage Manager
8 4 (0.37%) BMC PATROL
9 3 (0.28%) HP Data Protector
9 3 (0.28%) MAILsweeper
9 3 (0.28%) Norton AntiVirus
9 3 (0.28%) OpenView
9 3 (0.28%) SolarWinds Orion
9 3 (0.28%) Systems Management Server (SMS)
9 3 (0.28%) WMI
9 3 (0.28%) WSUS
Vendors
1 340 (31.39%) ServiceNow
2 188 (17.36%) Microsoft
3 101 (9.33%) Remedy
4 83 (7.66%) HP
5 59 (5.45%) Cisco
6 58 (5.36%) BMC
7 41 (3.79%) Oracle
8 37 (3.42%) VMware
9 34 (3.14%) F5
10 32 (2.95%) Citrix
11 31 (2.86%) Apple
12 25 (2.31%) CheckPoint
12 25 (2.31%) Juniper
13 24 (2.22%) Google
14 23 (2.12%) Fortinet
15 22 (2.03%) Aruba
15 22 (2.03%) CA
15 22 (2.03%) Peregrine
15 22 (2.03%) Riverbed
16 19 (1.75%) SAP