The following table provides summary statistics for contract job vacancies with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 27 May 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK
3 months to
27 May 2017
Same period 2016 Same period 2015
Rank 220 243 249
Rank change year-on-year +23 +6  
Contract jobs citing ITSM 512 553 498
As % of all contract IT jobs advertised in the UK 1.12% 1.01% 0.91%
As % of the Processes & Methodologies category 1.33% 1.22% 1.13%
Number of daily rates quoted 293 357 312
Median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.52% +6.25%  
90% offered a daily rate of more than £200 £192 £175
10% offered a daily rate of more than £550 £550 £540
UK excluding London median daily rate £405 £375 £375
% change year-on-year +8.00% -  
Number of hourly rates quoted 38 16 19
Median hourly rate £22.00 £17.38 £13.46
Median hourly rate % change year-on-year +26.61% +29.08%  
90% offered a hourly rate of more than £8.81 £13.00 £10.50
10% offered a hourly rate of more than £32.30 £74.75 £20.60
UK excluding London median hourly rate £29.75 £17.38 £12.50
% change year-on-year +71.22% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 38406 45476 43911
As % of all contract IT job vacancies advertised in the UK 84.32% 83.36% 80.68%
Number of daily rates quoted 24999 30113 27711
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £310 £300 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.12% +3.22%  
Number of hourly rates quoted 1023 1093 1292
Median hourly rate £33.00 £28.00 £27.50
Median hourly rate % change year-on-year +17.85% +1.81%  
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £52.50 £47.50 £47.50
UK excluding London median hourly rate £35.00 £32.50 £30.00
% change year-on-year +7.69% +8.33%  

ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the UK

ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM.

Contractor daily rate trend for ITSM in the UK

ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITSM over the 3 months to 27 May 2017.

Contractor daily rate histogram for ITSM in the UK

ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM.

Contractor hourly rate trend for ITSM in the UK

ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITSM over the 3 months to 27 May 2017.

Contractor hourly rate histogram for ITSM in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 27 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 484 £450 +5.88% 109
London +1 229 £475 - 35
South East +48 120 £425 +8.28% 23
Berkshire +34 48 £525 +26.50% 3
North West +19 35 £375 +11.11% 10
East of England +16 35 £385 +14.07% 10
South West +19 24 £525 +6.06% 6
Milton Keynes +4 24 £525 +50.00% 3
City of London +1 24 £388 -13.88% 4
Buckinghamshire -1 24 £525 +25.74% 3
Hampshire +16 23 £413 +17.85% 4
East Midlands 0 22 £384 +125.73% 3
Manchester +7 20 £325 +20.93% 7
Reading +23 16 £525 +22.44% 1
Essex +8 16 £398 +98.75% 1
Scotland +30 14 £290 -31.76% 9
Northamptonshire +9 14 £438 -10.25%
Yorkshire -4 13 £475 +22.58% 12
Bedfordshire +8 12 £350 - 2
West Yorkshire +9 11 £440 +3.52% 6
Northampton +9 11 £475 -2.56%
Surrey +2 11 £400 +22.13% 7
Basingstoke +11 10 £235 -40.31% 2
Bristol +7 10 £513 -2.38% 2
Southend-on-Sea - 10 £405 -
Bracknell +13 9 - -
Wiltshire +13 9 £525 +6.06%
Hook - 9 £450 -
North East +25 8 £475 +31.94%
South Wales +7 8 £405 +40.25% 1

For the 6 months to 27 May 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 745 (71.29%) ITIL
2 660 (63.16%) Service Management
3 336 (32.15%) ServiceNow
4 207 (19.81%) Security Cleared
5 186 (17.80%) Windows
6 179 (17.13%) Service Delivery
7 178 (17.03%) Microsoft
8 170 (16.27%) Finance
9 160 (15.31%) SC Cleared
10 141 (13.49%) ITIL V3
11 135 (12.92%) HP
12 130 (12.44%) Change Management
13 121 (11.58%) JavaScript
14 120 (11.48%) SQL
15 116 (11.10%) Project Management
15 116 (11.10%) Analytical Skills
16 110 (10.53%) SLA
17 109 (10.43%) CMDB
18 108 (10.33%) Active Directory
18 108 (10.33%) Agile Software Development
19 107 (10.24%) Microsoft Office
20 104 (9.95%) HTML
21 97 (9.28%) Incident Management
22 93 (8.90%) Linux
22 93 (8.90%) Telecoms
23 92 (8.80%) Degree
24 91 (8.71%) Configuration Management
25 90 (8.61%) Cisco
25 90 (8.61%) Stakeholder Management
26 88 (8.42%) ITIL Certification

ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (4.69%) CMS
2 32 (3.06%) SharePoint
3 20 (1.91%) WebSphere
4 14 (1.34%) BizTalk Server
4 14 (1.34%) MS Exchange
5 12 (1.15%) Confluence
5 12 (1.15%) Skype for Business
6 10 (0.96%) Exchange Server 2010
7 9 (0.86%) Exchange Server 2013
7 9 (0.86%) IIS
8 8 (0.77%) JCAPS
8 8 (0.77%) WebLogic
9 7 (0.67%) Blackberry Enterprise Server
9 7 (0.67%) WebSphere Application Server
10 6 (0.57%) Tuxedo
11 5 (0.48%) SAS
12 4 (0.38%) LiveCycle
12 4 (0.38%) Tomcat
13 3 (0.29%) Apache
13 3 (0.29%) SharePoint 2010
Applications
1 107 (10.24%) Microsoft Office
2 73 (6.99%) Microsoft Excel
3 52 (4.98%) Microsoft PowerPoint
4 13 (1.24%) MS Visio
5 6 (0.57%) InfoPath
6 2 (0.19%) Microsoft Project
6 2 (0.19%) Photoshop
7 1 (0.096%) Spreadsheet
Business Applications
1 81 (7.75%) Remedy ITSM
2 9 (0.86%) Remedy AR System
3 6 (0.57%) Oracle Receivables
4 5 (0.48%) Dynamics CRM
4 5 (0.48%) SAP Oil and Gas
5 3 (0.29%) Staffware
6 2 (0.19%) Oracle EBS
6 2 (0.19%) SAP ERP
6 2 (0.19%) Teamcenter
7 1 (0.096%) assyst
7 1 (0.096%) Oracle Financials
7 1 (0.096%) Oracle Procure-to-Pay
7 1 (0.096%) SAP GTS
7 1 (0.096%) SystmOne
Cloud Services
1 33 (3.16%) Microsoft Azure
2 30 (2.87%) Office 365
3 24 (2.30%) Amazon AWS
3 24 (2.30%) SaaS
4 16 (1.53%) Cloud Computing
5 15 (1.44%) IaaS
6 13 (1.24%) G Suite
7 10 (0.96%) PaaS
8 2 (0.19%) OpenShift
9 1 (0.096%) OneDrive
Communications & Networking
1 85 (8.13%) Firewall
2 78 (7.46%) WAN
2 78 (7.46%) Wireless
3 70 (6.70%) LAN
4 52 (4.98%) BIG-IP
5 30 (2.87%) DNS
5 30 (2.87%) LDAP
6 26 (2.49%) VPN
7 24 (2.30%) TCP/IP
8 19 (1.82%) SSL
9 18 (1.72%) DHCP
10 13 (1.24%) Cisco IOS
11 12 (1.15%) Cisco ASA
11 12 (1.15%) Remote Desktop
12 10 (0.96%) Internet
12 10 (0.96%) MPLS
13 9 (0.86%) BGP
13 9 (0.86%) VoIP
14 6 (0.57%) ICMP
14 6 (0.57%) SAN
Database & Business Intelligence
1 58 (5.55%) SQL Server
2 18 (1.72%) DB2
3 13 (1.24%) SQL Server 2012
4 12 (1.15%) Big Data
5 11 (1.05%) MongoDB
5 11 (1.05%) Oracle Database
6 9 (0.86%) Data Warehouse
6 9 (0.86%) Oracle Reports
6 9 (0.86%) SQL Server Integration Services
7 7 (0.67%) BusinessObjects
7 7 (0.67%) MySQL
8 6 (0.57%) SQL Server 2008
9 5 (0.48%) Hadoop
9 5 (0.48%) Star Schema
10 4 (0.38%) FileMaker
10 4 (0.38%) Pentaho
10 4 (0.38%) SQL Server 2014
10 4 (0.38%) SQL Server 2016
11 3 (0.29%) PostgreSQL
11 3 (0.29%) Power BI
Development Applications
1 31 (2.97%) JIRA
2 6 (0.57%) Bitbucket
2 6 (0.57%) Git (software)
3 4 (0.38%) Jenkins
3 4 (0.38%) SonarQube
3 4 (0.38%) Sonatype Nexus
4 3 (0.29%) Dreamweaver
4 3 (0.29%) MSI
4 3 (0.29%) Team Foundation Server
4 3 (0.29%) TeamCity
5 2 (0.19%) Rational DOORS
5 2 (0.19%) Selenium
6 1 (0.096%) Atlassian Bamboo
6 1 (0.096%) Checkstyle
6 1 (0.096%) FindBugs
6 1 (0.096%) Gradle
6 1 (0.096%) HP UFT
6 1 (0.096%) Maven
6 1 (0.096%) Octopus Deploy
6 1 (0.096%) Subversion
General
1 170 (16.27%) Finance
2 93 (8.90%) Telecoms
3 50 (4.78%) Banking
4 30 (2.87%) Manufacturing
5 29 (2.78%) Retail
6 15 (1.44%) Investment Banking
7 14 (1.34%) Pharmaceutical
8 13 (1.24%) Marketing
9 11 (1.05%) Law
10 8 (0.77%) Legal
11 6 (0.57%) Billing
11 6 (0.57%) Electronics
12 5 (0.48%) Retail Banking
13 4 (0.38%) Financial Institution
13 4 (0.38%) Front Office
13 4 (0.38%) Japanese Language
14 3 (0.29%) Publishing
15 2 (0.19%) Aerospace
15 2 (0.19%) Automotive
15 2 (0.19%) Italian Language
Job Titles
1 246 (23.54%) Analyst
2 152 (14.55%) Developer
3 107 (10.24%) Service Analyst
4 101 (9.67%) ServiceNow Developer
5 95 (9.09%) Architect
6 88 (8.42%) Business Analyst
7 74 (7.08%) Service Manager
8 66 (6.32%) Consultant
9 63 (6.03%) Service Desk Analyst
10 56 (5.36%) Network Engineer
11 45 (4.31%) IT Manager
12 39 (3.73%) Project Manager
13 28 (2.68%) Administrator
14 27 (2.58%) IT Analyst
15 26 (2.49%) Support Analyst
16 25 (2.39%) ITSM Analyst
17 24 (2.30%) Applications Support
17 24 (2.30%) IT Services Manager
18 23 (2.20%) Delivery Manager
18 23 (2.20%) Operations Engineer
Libraries, Frameworks & Software Standards
1 104 (9.95%) HTML
2 85 (8.13%) Web Services
3 76 (7.27%) XML
4 65 (6.22%) CSS
5 51 (4.88%) AngularJS
6 29 (2.78%) Ajax
7 27 (2.58%) Twitter Bootstrap
8 26 (2.49%) REST
9 23 (2.20%) SOAP
10 22 (2.11%) .NET
11 19 (1.82%) HTML5
12 18 (1.72%) JSON
13 16 (1.53%) jQuery
14 12 (1.15%) SAML
14 12 (1.15%) XSLT
15 10 (0.96%) Middleware
16 9 (0.86%) JDBC
16 9 (0.86%) ODBC
17 8 (0.77%) IBM Integration Bus
17 8 (0.77%) Oracle ADF
Miscellaneous
1 116 (11.10%) Analytical Skills
2 109 (10.43%) CMDB
3 49 (4.69%) Computer Science
4 44 (4.21%) Data Centre
5 39 (3.73%) Management Information System
6 24 (2.30%) Enterprise Software
7 21 (2.01%) NHS
8 18 (1.72%) Smartphone
9 14 (1.34%) Replication
9 14 (1.34%) Virtual Team
10 13 (1.24%) Video Conferencing
11 12 (1.15%) Blackberry
11 12 (1.15%) Public Cloud
11 12 (1.15%) User Experience
12 10 (0.96%) CESG
12 10 (0.96%) Mainframe
13 8 (0.77%) Client/Server
13 8 (0.77%) iPad
14 7 (0.67%) Greenfield Project
14 7 (0.67%) Life Science
Operating Systems
1 186 (17.80%) Windows
2 93 (8.90%) Linux
3 57 (5.45%) Unix
3 57 (5.45%) Windows 7
4 51 (4.88%) Windows Server
5 32 (3.06%) Android
6 27 (2.58%) Windows Server 2012
7 26 (2.49%) Windows Server 2008
8 18 (1.72%) Apple iOS
9 17 (1.63%) Windows 10
9 17 (1.63%) Windows XP
10 16 (1.53%) AIX
11 15 (1.44%) Windows 8
12 13 (1.24%) CentOS
12 13 (1.24%) Windows Server 2003
13 12 (1.15%) Red Hat Enterprise Linux
13 12 (1.15%) VME
14 11 (1.05%) Oracle Linux
15 10 (0.96%) Mac OS X
15 10 (0.96%) SUSE Linux Enterprise Server
Processes & Methodologies
1 745 (71.29%) ITIL
2 660 (63.16%) Service Management
3 179 (17.13%) Service Delivery
4 141 (13.49%) ITIL V3
5 130 (12.44%) Change Management
6 116 (11.10%) Project Management
7 108 (10.33%) Agile Software Development
8 97 (9.28%) Incident Management
9 91 (8.71%) Configuration Management
10 90 (8.61%) Stakeholder Management
11 88 (8.42%) Problem Management
12 75 (7.18%) Service Design
13 69 (6.60%) PRINCE2
14 55 (5.26%) Release Management
15 52 (4.98%) Asset Management
15 52 (4.98%) Network Design
15 52 (4.98%) Workflow
16 45 (4.31%) Business Analysis
17 40 (3.83%) Migration
18 39 (3.73%) DevOps
Programming Languages
1 121 (11.58%) JavaScript
2 120 (11.48%) SQL
3 43 (4.11%) Java
4 33 (3.16%) PowerShell
5 28 (2.68%) Python
6 23 (2.20%) C
7 21 (2.01%) C#
8 15 (1.44%) Bash Shell
9 13 (1.24%) COBOL
10 9 (0.86%) Perl
10 9 (0.86%) PL/SQL
10 9 (0.86%) VBA
11 8 (0.77%) PHP
11 8 (0.77%) VB.NET
12 7 (0.67%) VB
13 5 (0.48%) Korn
13 5 (0.48%) VBScript
14 3 (0.29%) Shell Script
14 3 (0.29%) T-SQL
15 2 (0.19%) Ruby
Qualifications
1 207 (19.81%) Security Cleared
2 160 (15.31%) SC Cleared
3 92 (8.80%) Degree
4 88 (8.42%) ITIL Certification
5 84 (8.04%) Cisco Certification
6 66 (6.32%) CCNP
7 57 (5.45%) CCDP
7 57 (5.45%) JNCIA
8 56 (5.36%) CCIE
8 56 (5.36%) CCIP
8 56 (5.36%) CCSA
8 56 (5.36%) CCSE
8 56 (5.36%) JNCIE
9 47 (4.50%) Computer Science Degree
10 44 (4.21%) DV Cleared
10 44 (4.21%) HP ASE
10 44 (4.21%) HP MASE
11 32 (3.06%) Microsoft Certification
12 24 (2.30%) MCP
13 19 (1.82%) ISEB
Quality Assurance & Compliance
1 110 (10.53%) SLA
2 19 (1.82%) COBIT
3 15 (1.44%) ISO/IEC 27001
3 15 (1.44%) QA
4 10 (0.96%) PCI DSS
5 8 (0.77%) Disclosure Scotland
5 8 (0.77%) HL7
6 7 (0.67%) ISO/IEC 20000
7 6 (0.57%) EFQM
7 6 (0.57%) PMO
8 4 (0.38%) ISO 22301
9 3 (0.29%) Data Quality
10 2 (0.19%) ISO 9001
10 2 (0.19%) PMBOK
10 2 (0.19%) Sarbanes-Oxley
10 2 (0.19%) Solvency II
11 1 (0.096%) GMP
11 1 (0.096%) GxP
11 1 (0.096%) ISO 9000
11 1 (0.096%) ISO/IEC 19770
System Software
1 108 (10.33%) Active Directory
2 45 (4.31%) VMware Infrastructure
3 25 (2.39%) Hyper-V
4 20 (1.91%) Virtual Machines
5 12 (1.15%) VMware Workstation
6 9 (0.86%) vSphere
7 7 (0.67%) VMware ESXi
8 4 (0.38%) NFS
8 4 (0.38%) vCloud
9 3 (0.29%) Microsoft App-V
9 3 (0.29%) Virtual Desktop
10 2 (0.19%) BitLocker
10 2 (0.19%) DFS Replication
10 2 (0.19%) Docker
10 2 (0.19%) Firmware
10 2 (0.19%) Snort
10 2 (0.19%) Terminal Services
10 2 (0.19%) XenApp
11 1 (0.096%) EMC RecoverPoint
Systems Management
1 57 (5.45%) FortiGate
2 38 (3.64%) SCCM
3 21 (2.01%) OVSD
4 12 (1.15%) Puppet
5 11 (1.05%) SCOM
6 10 (0.96%) Symantec Endpoint Protection
7 9 (0.86%) Ansible
8 7 (0.67%) Nagios
9 6 (0.57%) Microsoft Clustering
9 6 (0.57%) PowerCLI
9 6 (0.57%) Tivoli Storage Manager
9 6 (0.57%) WSUS
10 5 (0.48%) AirWatch
11 4 (0.38%) Cisco IPCC
11 4 (0.38%) Red Hat Satellite
11 4 (0.38%) Tivoli
12 3 (0.29%) BMC PATROL
13 2 (0.19%) HP SiteScope
13 2 (0.19%) ITRS Geneos
13 2 (0.19%) Kubernetes
Vendors
1 336 (32.15%) ServiceNow
2 178 (17.03%) Microsoft
3 135 (12.92%) HP
4 90 (8.61%) Cisco
5 81 (7.75%) Remedy
6 77 (7.37%) Oracle
7 64 (6.12%) F5
8 59 (5.65%) CheckPoint
8 59 (5.65%) Juniper
9 57 (5.45%) Fortinet
9 57 (5.45%) Riverbed
10 56 (5.36%) VMware
11 51 (4.88%) BMC
12 41 (3.92%) Aruba
13 27 (2.58%) IBM
14 25 (2.39%) SAP
15 22 (2.11%) Apple
15 22 (2.11%) Citrix
16 20 (1.91%) Red Hat
17 13 (1.24%) Dell
UK
Gibbs S3
Rate: £450 - £500 per day
Posted: Yesterday
Hertfordshire
Venn Group
Rate: £12 - £14 Per Hour
Posted: 20 hours ago
London
Refreshing Recruitment
Rate: £375 - £380 per day
Posted: Yesterday
Surrey
La Fosse Associates
Rate: £450 - £500 per day + neg.
Posted: 20 hours ago
London
Refreshing Recruitment
Rate: £380 per day
Posted: 2 days ago
Bromley, Kent
Haysfm
Rate: £400.00 - £450.00 per day
Posted: 17 hours ago
Berkshire
Careerwise UK Limited
Rate: £550 - £600 per day
Posted: 3 days ago
Uxbridge, Middlesex
Talendrone.com
Rate: £80 - £100 / Day
Posted: Yesterday
Huddersfield, West Yorkshire
Networkers
Rate: £7.20 - £8.61 per hour
Posted: Yesterday
Uxbridge, Middlesex
Talendrone.com
Rate: £60 - £80 / Day
Posted: Yesterday
Halifax, West Yorkshire
Networkers
Rate: £8.01 - £9.64 per hour
Posted: Yesterday
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 - £13.00 per hour
Posted: 2 days ago
London
Aim Hire Recruitment Ltd
Rate: From £325 to £375 per day
Posted: 4 days ago
Woking, Surrey
Michael Bailey Associates
Rate: Market Rates
Posted: 5 days ago
Chesterfield, Derbyshire
AMS contingency
Rate: Negotiable
Posted: 2 days ago
Sandy, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £350 - £390 per day
Posted: 3 days ago
Cambridge, Cambridgeshire
McGregor Boyall
Rate: £175 - £190 per day
Posted: 2 days ago
Manchester, Lancashire
Experis Ltd
Posted: Yesterday
Birmingham, West Midlands (County)
Sopra Steria Recruitment
Posted: 3 days ago
Aberdeen, Aberdeenshire
Harvey Nash plc
Rate: £30.00 - £45.00 per hour
Posted: 4 days ago
Aberdeen, Aberdeenshire
Experis Ltd
Rate: £50 per hour
Posted: 4 days ago
North West
Gibbs HWS
Rate: £0 - £450 per day
Posted: 12 days ago
London
Gibbs S3
Rate: £0 - £450 per day
Posted: 12 days ago
Basingstoke
Spectrum IT
Rate: £120 - £150 per day
Posted: 17 days ago
Milton Keynes, Buckinghamshire
AMS contingency
Posted: 9 days ago
South East London
NCC Group
Rate: Day rate is circa £330 per day.
Posted: 11 days ago